Building Products Digest - October 2001

Page 1

'ildinq Proifucts Serving building : products retailers and wholesale distrlbutors in 13 Southern states 4500 CamDus Dr. No.480 Newport Beach, Ca. 92660-1 a7 2 Change Service Requested PRST STD U.S. POSTAGE PAID LOS ANGELES, CA PERt\,4tT NO. 19542 OcrosnR 2001 When your customeffi demand a reliable alternative in pressure-treated wood You should demand Circle No. 101 on p. 38

Since 1992 the leam at Pacilic MDF Products if rr rr<rs ,n,iJrl, nfl continuously to provide you with the highest quatt!/ l/lr,]f' {}uturnrl available in today's market. From our lighter-werqhr r-At, I ;: iri l l" tried-and-trtte PAC TRIM product lttte. ottr morrldings i'r {trs qn.j(t ti sr tl lhe most discriminating standards and decoratrng lastes liilar,u,aclurec lrurn recovered ancl recycled wood fiber using state-of'the-;rl envrr0nmenla control equipment. each profile line meets slrict quai,ty reqLrirements witnoul sacrif icing our lragile habitat. This ena rles Lis to preserve our precious timberlands while olfering 0ur customers thr.r very best product for their dollar. Best of all. our m0utdings are easy to install and remarkably cost etle:lrve

Call a representative today and learn rrrrtre

I +cERrrFrED

A cooler home can really heat up customer interest.

Homeowners are becoming more and more interested in products that can make their homes more energy efficient. Products like TechShield" radiant barrier sheathing.

TechShield is a combination of standard roof sheathing and a thin, but durable, layer

of aluminum. TechShield prevents up Io 97% of the sun's radiant heat from entering the attic, leaving attic temperatures as much as 30'cooler. And that not only makes the whole home cooler, it also allows the air conditioner to do less work all summer long.

Start stocking TechShield today and judge for yourself how much it can heat up your business.

fp
LP and Techshield are trademarks of LouisianaPac fic Corporation O 2001 Louisiana-Pacitic Corporation. All rights reserued. Details subject to change without notice. 800.450.6108 ww.techshield.lpcorp.com LP Circle No. 103 on p. 38 Specialty Products

to it.

CllAl{GE OF ADDFESS Send addross l bel from recent issue if possible, new address and nine{igit zip code.

$eling 13 $oulhern states

PUBLISHER Alan Oakes (ajoakes@aol.c,om)

PUBLISHER EffERITUS DavidOutler

EDITOR David Koenig (dkoenig@ioc.net)

ASSOCIATE EDITOR Robert Fay {rfay@ioc.net)

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How to Advertise

Contart our dvartlslng dfices for rde:

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E-mailchuck@ioc.net

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&ruing buildingV products retoilerc SLruholesale distributors in l3 Southern stctes ocToBER 2001 VOLUME 20. NO. 8 Hordwood industry lobbies to expond its resourre bose .Step up youl soles of hordwood stoir porfs by upselling Simply showing builden ond homeowners upgrodes con double the profit on o sole :# le i+Iilr+F 28 l{ew Produds 32 llew literoture 35 Obituories 36 Clossified lhorketplore 37 Buyers'Guide 38 Advertisers Index 38 IIX Response Jonn BUILIXNG PRODUCTS DIGEST is publish€d monthly at 4500 Campus Dr., Ste. 480, Newport Beact, Ca. 92680-1872, (949) 852-1990, FAX 949{52-0231, www.building-products.eom, by Cutler Publishing, Inc. (a Califomia Corporation). lt is an kld€pendently-owned publication tor building products fetailers and wholesale distributors in 13 southem states. Copytighl@zt)O1 by Cuder Publishing, Inc. C,over and entire csntents are fully prot€cted and must not be reproduced in any manns| without written permission. All Rights Reserved. Building Products Digest reserves he right to accept or reject any editorial or advertising matl6r, and assumes no liability for materials fumished
4 BurlnrNc Pnooucrs Drcnsr OcroBER 2OO1
Building Products Digest
,[.ft leor fodor: How to iolt solespeople from fteir romforr zones Building moteriol industry reocts lo terrorist cfiorks on Americo Lumber componies donote to relief efforts. while severol ossociotions concel their onnuol events. 5 Ediroriol I Crords Price Repoil l6 llews Briefs l8 Colendor 20 Southern Associotion llews 27 Quote ol fte lhonth 25 Personols

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.) ti!: -;^^
Circle No. 104 on p. 38

Written September 11 , 2OO1

I first wrote a column for this space several weeks ago, and it now seems very inappropriate in light of the tragic and unbelievable events of today. Selling advertising space or selling lumber in the scope of things seems relatively unimportant.

It is 3:30 p.m., everyone has left, and today, having spent our time around a television set and radio, has been surreal and like a dream-a bad dream. We have watched potentially thousands of parents, brothers, sisters and friends being callously and cowardly killed in an act of un-paralleled terrorism, which has brought our country to a standstill. The scene was like a horror movie, but unfortunately only too real. Today, war was declared on us all.

Born British, I grew up in London right after the war, and my earliest memories are of bombed out houses and streets, and then in later years living through the car and building bombings in the Irish struggle. In recent years I have lived and worked in New York City, and visited the World Trade Center, a city within a city, on many occasions for meetings. Never could I have dreamt or imagined the scope of the destruction and bloody carnage as witnessed today. Each act that transpired one after the other was simply beyond comprehension and belief. We reached the lowest depths of human nature and compassion, where human life meant nothing and had no value.

Today the death toll and the economic fallout are not known, but to the families of the innocent people who could not go home tonight, to the many who watched their colleagues murdered, to the many heroes who rushed to the scene to help or aid colleagues to get out of the building, to the families of pilots and crew who undoubtedly wrestled for the controls, today's events cannot be anything less than excruciatingly painful in a way my words cannot convey. This is a pain that hurts us all and we share together. I know for myself I am not sure how to deal with it, but I am angry, very angryl

The world has suddenly become a different place, but the resiliency of our people will not be defeated. We should and will never forget this day, but it is up to all of us to make sure these terrorists do not win, by getting back to business as usual as quickly as possible, albeit with a saddened and heavy heart. Today we have witnessed how some parts of the world live each and every day. Treasure our faith, our families, our lives, our jobs and our ability to breathe fresh air and run our lives with the freedoms we enjoy as a nation. Unfortunately, after today many can no longer do that. My heart goes. oirt to them and their families. Cod bless America.

The Quality Leader in Treated Wood Producfs BOWIE.SIMS.PRANGE TREATING CORP. Manufacturers of Pressure Treated Wood Products P.O. Box 819089. Dallas. Tx. 75381 (800) 822-8315 lABowb-Sims :Ptsnge Circle No, 105 on p. 38 Burr,rrnc PRoDUCTS Drcnsr OcroeEn 2001

Every other co-op in the industry has sold off their Lumber business to ar outside supp ier. What will this mean? More hassles? Less buying lcvpr:no? (m: lpr roh:fp<?

Not if you're a member of Do it Best Corp.

Do it Best Corp. is now the only fullservice member-owned distributor of hardware ond Lumber and buiLding materiaLs products in America.

We don't offer a one-size-fits-aLl approach. We tailor our offerings, providing the right products and innovative services, Like instaLLed saLes and pro marketing, to help our members grow their businesses LocaLLy. And thanks to our rebate program that returns o// ofthe profits to our members for a/l product purchases-both LBM and hard [inesretai[ers Like Scott Parker have the capitaL funds they need to invest in lheir bus''rps\e\ or o0er rew stores.

Do it Best Corp. has a proven track record of suppLying the best products, at the best prices, maintaining the [owest cost of operation, and providing consistently high rebates for a[L of our memberslrrmhpnrardc hnme rpntprc and traditjonaL hardware stores.

To learn more about how you can profit from a retationship with Do it Best Corp., calt 888-D0 IT BEST (888-364-8237).

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Hardwood erks Industry lobbies to expand

rFHE hardwood industry is workI ing feverishly to convince legislators to include in the 2O02 Farm Bill incentives for landowners who grow hardwoods. Millions of acres of hardwood forests could be in the balance.

"Getting hardwood incentives into the Farm Bill has become our top priority," said David Pritchard, National Hardwood Lumber Association. "lf we get what we hope for, it could mean an additional two million to over l0 million acres of hardwoods over the next 10 years."

NHLA has been leading the charge for hardwood incentives over the last six months, said Pritchard, and "things are suddenly coming to a head. The House has already passed it, and now we're trying to hurry it through the Senate before they break for recess in October."

fine furniture, floors and musical instruments.

Reauthorization of the Farm Bill offers a unique opportunity to expand the resource, while also greatly enhancing the conservation and economic value of the bill itself. With moderate changes to the existing Farm Bill, millions of additional acres of hardwood forests could once again thrive on the land that they once covered, and many small, private landowners could actively manage their hardwood forests to produce greater economic and conservation value for everyone.

To best accomplish increased conservation of our natural resources, while also providing critical assistance for our national food and fiber interests, NHLA is pushing for several changes inthe20O2 Farm Bill.

(l) Improving the Conservation Reserve Program (CRP) by providing 3O-year contracts for hardwood plantings (similar to successful program in Wetlands Reserve Program);

(2) Setting a minimum level of 25Vo of all CRP acres on hardwood sites to be planted to hardwood annually on state-by-state basis:

Millions of acres of existing forestland currently are being converted to non-hardwood uses, such as crop and pasture land, often simply because of the long-term investment required to sustain a viable hardwood forest.

i It's a trend NHLA hopes to reverse. The association sees hard- ' wood forests as America's greatest, , and "greenest," naturally renewable resource. They are environmentally green in that they provide long-term conservation benefits, including clean air, clean water, carbon sequestration and rich biodiversity. They are economically green in that they produce extremely valuable products, such as

(3) Assigning highest conservation value priority (in other words, awarding more points) to hardwood plantings and providing continuous sign-up for hardwood plantings (similar to riparian buffer and filter strip programs);

(4) Funding a Forestry Incentives Program at $100 million annually and cost-share assistance for all aspects of hardwood management, including management planning, regeneration, post-regeneration treatments, and intermediate stand improvements in the program, and

(5) Improving all conservation programs. That means increasing and guaranteeing funding for all conservation programs that include long-term

commitments to hardwood regeneration and management. Requiring guideline development for hardwood plantings to improve regeneration success (e.g., nursery stock origin and condition, species/site relationships, competition control, etc.). Prioritizing funding to increase the capacity of state agencies to assist landowners in proper regeneration and sustainable forest management. And expanding qualifying forestry practices for costshare under all programs to include all aspects of sustainable forest management, including activities like timber stand improvement, plantation weed control. tree planting. forest management planning, livestock-exclusion fencing and regular woodland inventories.

For more information on prioritizing sustainable hardwood forests in the 2002 Farm Bill, contact the NHLA at (901) 371- l8l8 or email d. pritchard @ natlhardwood.org.

"lt could mean an additionaltwo million to over 10 million acres of hardwoods over the next 10 years."
Ocroeen 2001Burr,orNc Pnooucts DrcBsr I

CTAIR PARTS aren't impulse items. Dealers can't sell lJthem to builders or homeowners who aren't specifically looking for them.

But there is one way to increase your stair parts sales: by upselling to those with a need.

Most stair system manufacturers ofl'er basic commodity parts. A growing number also offer high-end options, such as different hardwood species and elaborately designed finials and balusters.

"We encourage our dealers to suggest upgrades, to find a way to make more money on the same sale," says Bob Green, v.p. of ECMD division Crown Heritage, North Wilkesboro, N.C. "Dealers should sell the job, not the parts. They can show people that when they upgrade

your stair sales

they're only adding $200 to $600 to the job, but getting a much nicer look."

In addition, selling the job not the pieces is less price sensitive. David Wynne, v.p. of sales and marketing, Coffman Stairs, LLC, Marion, Va., says, "The difference between a commodity stair system and a f'ew levels of upsell is only $200 or $300. For something that's a fbcal point in any home, that's typically easy to swallow."

So why do so many builders and homeowners stick with basic, bottom-of-the-line components'? Manufacturers usually point to, according to Wynne, "the unwillingness of people at the retail level to upsell. If a builder comes in and says he wants standard stair parts, they'll price that out, and that's that. That's why we provide counter cards: to encourage people to ask questions. Outside salespeople seem to do a little better job."

Coffman Stairs occasionally runs promotions, offering perks such as LL Bean gift certificates to dealers for selling upgrades. "We usually upsell a lot of products during our promotions," Wynne says. "But, best of all, the salespeople see that upselling wasn't all that difficult, and hopefully that will stick."

"Selling high-end is the biggest problem we face," agrees Coffman's Scott Hampton. "It's always easy to sell the standard, the commodity. lt's human nature. We have to convince dealers to show the options, just to make sure

Over-the-Post vs. Post

There are two main styles of stairways:

Over-the-posf features a continuous handrail that tops the newels and balustrade throughout the stairway. In order for the rail to flow gracefully in over-the-post installations, it is necessary to use special curved pieces called fittings at points where the balustrade system changes heights.

Post-to-post utilizes finial-topped newels that intersect the handrail at intervals. The rail is cut and fitted between the newel posts. In general, post-to-post systems are higher end than over-the-post systems.

q I q q s *i
oc : U 10 BurlorNc Pnooucrs Drcpsr Ocroeen 2001

the customer is at least aware of what's available."

The best way to sell stair systems is not with words, but with pictures. "You're often dealing with someone who doesn't know the terminology," Hampton explains. "Just show them a picture."

Typically, manufacturers' literature highlights their top lines. L.J. Smith's primary selling tool is a glossy brochure featuring nine photographs of the same stair system, each with increasingly higher-end addons. The first stairway uses basic parts, the second is slightly upgraded with decorative brackets, the third has even more tweaks, and so on.

The list price of the upgraded stairway in the basic stairway: $764.30. The second photo lists for $887.00, a

Balusters The vertical posts which support the railing ofa staircase. "Balustrade" refers to the baluster and rail system.

Cove Moulding A decorative strip which, when attached to the underside of the tread nosing, covers the joint between the tread and riser.

Fillet Strips which fill the plow between balusters on plowed handrail and shoerail.

Fittings The stair parts used to form a smooth transition when the handrail changes height or direction. For example, starting a balustrade (volute, turnout, starting easing), at a landing (gooseneck), and at a balcony.

Handrails The horizontal or rake member of a balustrade system. It sits on top of the balusters and is supported by newel posts.

Newels The major support posts for the balustrade system. Larger and heavier than the balusters, newels are located at the bottom and top of a staircase and at turns and critical support areas of balcony rails.

Nosing The portion of a tread or landing tread that protrudes beyond the face of the riser.

Rske The slope or angle of the staircase. Also referred to as rake angle.

Ris*rs The vertical components of a stair which support the treads.

Shoerail A piece running along the floor which is plowed fbr the insertion of balusters and fillets.

Staring Steps The first tread and riser at the bottom of the staircase.

Treads The hnrizontal portion of the staircase that is walked upon.

- Crown Heritage

16%o increase. By the fifth photo, the list price has risen 1987o. That means the profit on the sale also should increase by 1987o-at least. "lf nothing else, the dealer's profit margin should remain the same, although typically you can make an even larger margin on upgrades," says Dan Moore, v.p. of sales and marketing.

The brochure also illustrates how easy it is to substitute upgraded products. "The takeoff doesn't change in terms of quantities," Moore explains. "lt doesn't take any more time and it's not any more difficult. You just enter a different part number."

Similarly, manufacturers' wall displays and floor-standing merchandisers generally showcase upper-end products. One L.J. Smith wall display features a 5-ll2-foot-long handrail with different balusters. The most generic baluster is positioned on the far left, with each baluster to the right increasingly more expensive. "In training sessions, I tell salespeople to walk up to (the shopper's) left side and hip check 'em to their right," Moore jokes. "The crux of this display is it's hands-on. You can touch it, feel it. A housewife can say, 'I don't like this one because I'd have a tough time dusting it."'

Convinced that homeowners need to see the difference, Crown Heritage is going through the painstaking task of creating a voluminous, high resolution Wish Book on the Internet.

Selling tools for stair parts all have the same mission: if homeowners and builders see it. dealers and distributors will sell it.

STAIR PARTS wall display from L.J. Smith showcases a good-betterbest selection of balusters and handrails. The 66"x4"x6" merchandiser also holds literature.
"We have to convince dealers to show the options, just to make sure the customer is at least aware of what's available."
Ocroern 2001 Burr-orNc Pnooucrs Drcnsr 11 q\ w) V) { .i Ti-l r

Target your a;u'dience

Erven in todaY's digitally driven Iieconomv. trade shows and home shows are still going strong.

Trade Show News Network lists hundreds of annual events on its Web site, www.tsnn.com. There are nearly 30 events under the hardware and paint classification alone, and well over 100 listings that could be characterized as home shows or home and garden shows.

In fact, nearly every medium- to large-sized metropolitan area hosts some form of home show annually, and many cities host several during the course of a year.

That means that for many businesses the challenge is how to choose which of the many available expositions to use.

For example, Corky Ellis of specialty distributor ASI Building Products, Tampa, Fl., has narrowed his participation down to a few shows a year.

"There are a lot of different shows out there," he says. "We look at what shows will directly help develop business fbr either ourselves or our customers."

An enthusiastic home show user, Ellis says timing is a key factor in choosing which show to patronize. "Vinyl f'encing, porch rails, patio covers, gazebos, arbors, decks and docks are among the products that we supply," he explains. "Spring is when people really start thinking about those."

In addition to timing, budget is always an issue when considering a trade show or home show. Booth rentals can vary fiom as little as a f'ew hundred dollars for a small booth to many thousands of dollars for a choice, high-trafflc location at a major exposition.

Most successful trade exhibitors will point out that such expositions are only one of several tools they use

The secrets of trade and home show success

to reach potential customers. Madden Manufacturing has used home shows to generate new leads for nearly 20 years, and takes part in at least four shows a year, along with several other expositions. But other marketing tools also play a role, according to Mike Madden, who oversees much of the company s trade show activity.

"Our market is in carports, screen rooms and roof overs, primarily for the mobile home industry," he says. "With that kind of market niche. we're very high on service and pay a lot of attention to detail."

pays particular attention to where a show is being held.

"One of the things that we can't forget as a manufacturer that supplies products nationally, is that there are regional differences in architectural styles, material preferences, even performance issues. Those differences should be reflected in the display," Madden notes. "Depending upon where we are exhibiting, we'll try to tailor our booth to that market using regionally-specific photography, regionally-appropriate products and anything else that might make a homeowner in that market believe that we understand their market."

Instead of custom designing a display, many dealers and distributors take advantage of prefabricated display units. Generally lightweight and easy to assemble, these units can simplify the process of preparing for a trade show.

Madden adds that the opportunity for one-on-one exposure makes a trade or home show an especially efl'ective marketing tool. "People can actually view what you're selling up close," he says. "They can't do that with a direct mail piece or newspaper ad. That's a huge advantage."

Once a company has identified the show or shows that have a place in its marketing plan. the next step is to design and build a display that cuts through the noise and confusion ofthe trade show floor.

Madden Manufacturing's display features large pictures, product mockups, and other visually interesting materials. In addition, the company

Madden notes another prerequisite for a successful show: organization. "It's important to be able to locate items you need I while you're talking with some' one," he says. "You have to be organized."

And be prepared to follow up on the leads you generate, adds Madden.

While Madden notes that attendance at some shows has slowed down, the leads that are generated seem more qualified than visitors in years past.

"In the past, a lot of things that happened at home shows involved drawings for freebie giveaways in every booth. But companies are now getting away from that," he says.

As a result, he says, "Most people we are seeing now are there for a purpose."

Clearly, the same thing can be said for those manning the display booths.

12 Bulr-orr<; Pnonut rs Drcesr Ocroeen 2001 ffi

LAMINATED decking, shown here in a new public library, is becoming a popular specialty item tor retailers supplying custom homes and commercial buildings.

InOMMODITY lumber is like

\-,bread and butter for most retailers, but higher profit specialty wood products are the icing on the cake. One specialty product generating increased interest is laminated wood roof decking.

Lock-Deck laminated decking, a product invented in the early 1960s by Potlatch Corp., continues to thrive under new manufacturers. Classified in the construction industry as "heavy timber decking," the product enjoys increasing interest from architects and designers because the aesthetic appeal of wood combines with the structural characteristics of kiln dried lumber decking to make an attractive and cost competitive product.

Demand for laminated decking is growing, even though its initial cost is higher than solid sawn decking. Distributors, wholesalers, retailers and contractors argue that in-place cost for the decking is. in fact. competitive with solid sawn heavy timber decking because:

(a) Lam decking is manuf-actured using kiln dried lumber with a lower moisture content than solid sawn timber. This means fewer rejects at the job site.

(b) The product's lighter weight and stability with tongue & groove and end-match configurations allow faster, simpler installation. Common nails are toenailed from the top side

Lam decking gets a second look

into the adjacent piece. Solid sawn decking requires the use of 8" spikes driven horizontally into the connecting piece through pre-drilled holes. Many erectors charge higher rates to install solid sawn timber decks.

(c) Laminated decking combines a structural system and a finished interior surface in one application. The decking provides a special ambiance, while eliminating the need for further interior finishing of the roof system with the furring, sheathing and sheetrock often required with other materials. Some contractors get double dut in two-story applications, with the lam decking serving as both the floor of the upper level and the ceiling of the lower level.

Portland, Or.-based distributor Disdero Lumber Co. is largely responsible for continuing laminated deck demand. When Potlatch decided to close its decking plant in Lewiston, Id., Disdero partnered with Shelton Structures to acquire the equipment and restart production in Chehalis, Wa. Wood Lumber Co. acquired the Potlatch pant in Warren, Ar., and, with Disdero's marketing help resumed the southern pine Lock-Deck production line. Together. the three companies have formed an alliance to manufacture, promote and distribute laminated decking throughout the country.

Danny Wood, Wood Lumber, Warren, Ar., says the revival of the former Potlatch mill "has been very good news in this area. in contrast to the bad news we frequently hear about mill closures."

He says sales of laminated decking have increased steadily over the past two years. The most popular size decking produced at Wood Lumber is the 3"x6" variety, although they can manufacture the product in widths up to 8" and thicknesses up to 5". Prefinishing is also available.

Wood says that Lock-Deck from his mill is especially popular for churches. schools. libraries and upscale homes. One recent order was used for a prestigious boathouse at

Yale University.

Brooks Building Products, Raleigh, N.C., is a major distributor of lam decking. According to Mark Schwartz. "Lock-Deck is coming into its own because solid sawn decking is declining in quality and availability."

Brooks is actively promoting lam decking to architects and engineers. "Most architects who specify LockDeck for the first time come back and order it again, especially for high-end custom homes and commercial buildings," says Schwartz.

The distributor recently provided Lock-Deck for architect Ian Johnston's new house in Wilmington, N.C. Commenting on the exposed wood in his cathedral ceiling, Johnston said, "We were really pleased with the warm, dramatic effect of the glulam trusses and the laminated wood roof decking exposed on the interior, and also the consistency of the material. We only had two or three cull pieces out of 3,000 bd. ft. of decking."

DOUBLE DUTY: Laminated decking serves as both a ceiling for the lower level and a floor Jor the upper lofts in this condo.

Fear factor

Jolting salespeople from their omfort zon

'71zvBilt Btades

William Blades, LLC Gold Canyon, Az.

f RECENTLY ran into an lexecutive who two years before had been keenly interested in my training and consulting services.

I asked why he had not engaged me. He replied, "Bill, you scare us."

"Scared of growing sales too much," I asked, "or do you have a manager who doesn't want to improve?" I knew what the answer 1y4s-4161 so did he. You see, the executive wanted my help after hearing me speak at a convention. A week later, he called to say, "One of our managers wants to utilize a consultant who has been developing our lowerlevel supervisors as he is comfortable with him." Translation: "We're in a box and we do not want more sales."

Don't be afraid of growing. Be afraid of standing still.

One in a million salespeople have a degree in sales. Past training and education are in the past. What's important is equipping your sales group with today's best, most up-to-date training.

Genuises join Mensa. The minimum IQ rating excludes the majority of us. My IQ results were negative. Shoot, the closest that most college students get to a 4.0 is their blood alcohol content. Yet, among U.S. Mensa members, only lSVo have Master's degrees and just 30Vo earn $20,000 to $40,000 annually.

Evidently, a lot of smarts went for naught. Real-world training and education is better than being born smart because when the group is held accountable for acting on new skills, sales and margins go up. Why? Because the majority of your competitors are still making calls (social visits) like they did 20 years ago. The best salespeople know that what they do matters. Others need to be tausht

to just go do it. Now, a few tough questions:

1. Do you invest a minimum of 47o of your revenues in training and education? Often, we invest in everything but our human capital.

2. ls 25Vo of your sales force famous or lengendary because they are so good? Since an overwhelming number of salespeople are average, it is quite easy to do a slam-dunk on just about everyone else. They just need to be shown how to excel and then be held accountable for such.

3. Do most of your salespeople act and execute as they did one year ago? Even five years ago? If the answer is yes, then provide coaching for your sales chief first. The sales chief must be growing at a faster rate than those he leads. One v.p. of sales who hired me to work with his group said, "l must admit I am afraid of being exposed." I answered, "Good, the sooner the better. Then, we can eliminate the glaring weaknesses."

4. When you put a version of Total Quality Management in place, do you do the same for the sales department? If not, everyone can be just pretty good and retain employment.

5. Is every salesperson providing an abundance of value and joy for every prospective and existing client? If so, they are greatly ramping up sales. If they tell you repeatedly, "Our price is too high," they are just trying to sell stuff to people.

A month into a recent sales training program, one young man wasn't

catching on. Suddenly, during a oneon-one session, the light bulb came on. Sixty days later I asked him, "How many new clients have you picked up in two months?" Six, he replied.

"Annualized volume?" $2 million.

"What were your sales last year?" $3 million.

"How much more will you add this year? Tell me the clients, the primary products and exactly how you will make it happen." $6 million, he answered, then gave all the details.

When I began my services, this kid had an attitude. Now, he really had an attitude! He was the first to buy my books and tapes. I don't know about this youngster's formal education, but he has become a very serious student. Serious students get serious results. He's on his way to superstar status.

There are hundreds, yes hundreds, of skills to learn in the sales profession, including communication, focus, value/joy, time utilization, needs analysis and style. Yet, we hire salespeople, tell them to hit the road with their existing skills and then wonder what went wrong. Have each of your people acted on just 10 new skills in the past year? How about six? Three?

Training is not a cost. Rather, it is an investment to help you from getting the same tired results. We let salespeople go through the motions of visiting and talking. That's an old shotgun approach of just showing up and hoping.

Now ask, "Are we really okay?" If anyone in your group answers yes, be afraid. Then have the courase to improve.

- Bill Blades, CMC, CPS, is a professional speaker and consultant specializing in sales and leadership issues. He can be reached ar (480) 671-3000 or bill@ williambLades.com.

\ \ 14 Burlnrnc Pnooucrs Drcnsr OcroBER 2OO1
PRECISION ARC H ITECTI]RAL PRODT]CTS. THE ANTIDOTE TO ORDINARY. NTRYARTT}I Doon Svstnns Gn e,NoPoRTE Doons T\1 Cusrolr MouLr)rNG tr-leCRItsrr\{ Doons Precision architectural Products Toll Free: (888)966-3777 c Fax, (727)536-0753 o 7233 123rd Circle N., Largo, FL 33733 Circle No. 108 on p. 38 100 years: A Century of PartnershipsServing the entire Southeastern United States ... and beyond NO. BILLERICA, MA (800) 752-01 29 HrcH poilr?, Nc (336)Ap-1676 NASHVILLE, TN (61 5) 793-7746 CHARLESTON. SC (843) 766-5383 JACKSONVILLE, FL (904) 783{170 HATTIESBURG, MS HOOD INDUSTRIES HQ. (601) 264-2962 TAMPA, FL (81 3) 248-41 1 1 DELRAY EEACH, FL {$81}t76-5155 EWEil' Your Best Source for Quality Wood Products - Since 1899 www.mcewenlumber.com Circle No. 109 on p. 38 Ocroeen 2001 ButLorNc Pnotucrs Drcnsr 1 5 rttl tttt

R:urrrrs

McClung Lumber Co., Salem, Va., has relocated to a new 10,000sq. ft. store adjacent to the old location

Kuester's Do it Center will close its 30-year-old Owensboro, Ky., store this month ...

Elliat Lumber Co., Oxford, Ms., expanded its showroom by 4,200 sq. ft.

Carolina Holdings division Sellersburg Lumbe r, Sellersburg. In., opened a new 40,000-sq. ft. building material warehouse and I4-aue lumberyard in La Grange, Ky....

National Home Centers,springdale, Ar., has offered to purchase all outstanding shares of the company's stock with the intention to take the company private ...

84 Lumberhas renewed its retail credit program agreement with Conesco Finance Corp.

Home Depot opens new home centers this month in SW Greenville, S.C.; Wake Forest, N.C.; Mansfield, N. Irving, and N. Richland Hills (Precinct Line), Tx., and Pace and Hillsborough (Tampa), Fl.

Home Depot broke ground on 9.43 acres in Nashville. Tn.. for an Expo Design Center; is negotiating far 20 acres in Greensboro. N.C.: agreed to buy 36 acres in Bonita Springs, Fl., and paid $2.4 million for 14.5 acres in Paducah, Ky., anticipating a spring opening

Lowe's Cos. unveils new stores this month in Norman (Jeff Walker) and Owasso, Ok. (Jason McCaleb, mgr.); Norcross, Ga. (Lee Balies, mgr.), and on N. Main in Suffolk, Va. (Kim Lyman, mgr.), and opened Sept. 21 in Columbus, Ms., and Sept. 14 at the Gulfgate Center Mall in SE Houston, Tx. (JeffHoover. mgr.)...

Lowe's plans to build in Broken Arrow, Ok., and Laredo, Tx.; expects to open a replacement store in Hickory, N.C., next summer; is building in Bixby, Ok.; received planning and zoning commission approval to expand its Sherman, Tx., facility; is considering a DC site in Lakeland, Fl., and is facing resident opposition to a proposed 175,000-sq. ft. replacement store in Wise, Va.

Dekor, Atlanta, Ga., closed all three of its stores (Buckhead, Fayetteville and Buford, Ga.) Sept. 17, citing a lack of cash; the retailer was opened nine months ago by two ex-Home Depot executives

Pioneer Buitding Supply, McMinnville, Tn., acquired an International delivery truck with a Moffett Mounty portable forklift onback...

Wror:snr:ns/tlrurrtrurns

Diamond Hill Plywood Co. is building a new 60,000-sq. ft. DC on 11.7 acres in Darlington County to replace the 56-year-old facility adjacent to DHP's corporate headquarters in Darlington, S.C.

Kent Lumber Cos. division Kenr Logistics has opened a lumber and building material reload in Statesville. N.C.. at the former home of P rofe s s ional Fo re s t P roduct s ; Tom Lakeman, mgr.

B arg ainB uilde r. c om, Research Triangle Park, N.C., has acquired Home Surplus, Campobello, S.C.; the 40,000-sq. ft. facility will be used as the e-marketplace's main DC for the Southeast, as well as continuing to sell retail and manufacture exterior doors

Brascan Corp. is nearing completion on a $180 million OSB mill in Barton, Al. ...

Sunshine State Cypress, Hosford, Fl., is adding 7,500 sq. ft. of kiln dried storage lumber space

The Timber Co., Atlanta, Ga., expected to complete its merger with Plum Creek Timber Oct. 6 ...

International Paper is installing a new curve saw at its southern pine sawmill in Meldrim, Ga. ...

Glasteel Tennessee Inc. has relocated from Collierville, Tn., to a larger facility in Moscow, Tn. ...

PAM Fastening kchnology has tripled the size of its Charlotte, N.C., DC to 23,000 sq. ft. ...

Roclqt Creek Lumber Co. LLC., Monroeville, Al., is now using Pro gre ssive Solutions' Fiber Track and Mill Track software

Turner and Conner, Marion. Ky., added a new band mill ...

Louisiana Pacffic will take at least one week of market-related downtime at nearly all its OSB plants starting the second week of Oct. ... L-P's WeatherBest wood composite decking products have received National Evaluation Service approval for compliance with IBC, NBC, SBC and UBC model building code standards

Universal Forest Products agreed to be the exclusive distributor of Willamette Industries' new WillCraft D3 engineered floor decking for manufactured homes

Willamette Industries donated $68,135 to St. Jude Children's Research Hospital in Minden, La., as part of the Southern Region Building Materials Group's regional fund raising efforts

Georgia-Pacific is now distributing Stanley-Bostitch tools and fasteners ... l5 G-P industrial wood products plants-including Conway, N.C.; Holly Hill and Russellville, S.C.; Eupora, Louisville, Oxford and Taylorsville, Ms.; Vienna, Ga., and two in Monticello, Ga.-were SCS certified ...

Housing starts in Aug. (latest figs.) fell 7Vo to a seasonally adjusted annual rate of 1.527 million ... single family starts slipped ZVo to a 1.247 million rate; multifamily was at a 252,000 pace for 5+ units permits decreased l%o to an annual rate of 1.560 million.

briefs
16 Burr,ortrc Pnopucrs Drcnsr Ocroapn 2001

WE CALL THEM

PRtlCEtlURES. ;. ffi.Hl*t,un

How fast is fast?

How about a job pack of engineered wood products delivered less than 24 hours after being ordered.

Wood Structures, a Boise Cascade distributor in Biddeford, Maine, has always understood the importance of providing exceptional service.

The Master Dealer program takes things a step further. While their customers (and everyone else in their right mind) are sleeping, the Wood Strucfures yard is hopping. The night crew cuts, bundles, bands, and bags EWP orders for next day delivery. When the drivers arrive in the wee hours of the morning, their trucks are loaded and ready to roll.

At Boise Cascade, and at each one of our nationwide network of distributors, we know that keeping your customers happy is the most important part of your job. We'll do whatever it takes to make il easier. Even if it takes all night.

SOME CALL THEM HEROIC MEASURES.
Boise Cascade www.bcewp.com For your nearest distributor, call 800-232-0788. Circle No. 110 on p. 38 O200 1 Boise Cascade Corporalion

Listings are often submitted months in advance. Alw'ays verifi dates and locations with sponsor berttre making plans to attend.

0crosrn

North American Wholesale Lumber Association - Oct. 1l-13, Traders Market, Wyndham Anatole Hotel, Dallas, Tx.; (800) s27-82s8.

Texas Home & Garden Show - Oct. 12-14, Astrohall, Houston, Tx.; (800) 654-1480.

Hardwood Plywood and Veneer Association - Oct. 15-16, manufacturing short course, N.C. State University, Raleigh, N.C.;(919) s15-5579.

North American Construction Forecast - Oct. 16, 6th annual, National Press Club, Washington, D.C.; (800) 283-4699.

Southern Building Material Association - Oct. 16, building code seminar; Oct. 17, board meeting, Statesville, N.C.; (704) 376- 1503.

National Hardwood Lumber Association - Oct. 18-20, advanced drying techniques, Memphis, Tn.; (800) 933-03l8.

Do it Best Corp. - Oct. 20-23, fall market, Indianapolis, In.; (2r9) 748-5300.

Resource Information Systems Inc. - Oct. 21-23, annual forest products convention, San Diego, Ca.; (781) 271-0030.

Southern Building Material Association - Oct. 23, Bill Sharp seminars, Charlotte, N.C.; Oct. 25, Richmond,Ya.; (704) 3761503.

Southeast Lumber Manufacturers Association - Oct. 25-26, executive wood products sales and marketing workshop, Point Clear, Al.; (800) 533-7968.

Ace Hardware Corp. - Oct.26-29, f'all convention, Convention Center, Kansas City, Mo.; (630) 990-6600.

Lumbermen's Association of Texas - Oct. 26, open house, Austin, Tx.; (5 l2) 4'72-1194.

National Sash & Door Jobbers Association - Oct. 27-31, annual convention, Reno, Nv.; (800)786-7274.

Construction Suppliers' Association - Oct. 28-30, regional dealer roundtables, Augusta, Ga.; (770) 751-6373.

Wood Truss Council of America - Oct. 31-Nov. 2. manufacturers conference, Louisville, Ky.; (608) 274-4849.

llovrilsrn

National Association of Women in Construction - Nov. 1, chapter meeting, Austin, Tx.; (512) 476-5534.

National Association of Home Builders - Nov. 1-3, Remodelers Show, Atlantic, N.J.; (800) 368-5242.

National Hardwood Lumber Association - Nov. 2-3, sawyerl edgerman/trimmerman seminar, Memphis, Tn.; (800) 933-03I8.

Construction Suppliers' Association - Nov. 3-7, regional dealer roundtables, Melon Bluff Plantation, Midway, Ga.; Nov. ll13, Quail Plantation, Albany, Ga.; (770) 751-6373.

APA-The Engineered Wood Association - Nov. 4-7, annual meeting, San Diego, Ca; (253) 565-6600.

Building Shanghai 2001 - Nov. 6-9, Shanghai Exhibition Center, Shanghai, China; 0086-2 l-6255-631 |

Asphalt Roofing Manufacturers Assn. - Nov. 7-9, fall board meeting, Ritz Carlton, Key Biscayne, Fl.; (410) 546-0791.

Mid-America Lumbermens Association - Nov. 8, employee appraisal workshop, Best Western Saddleback Inn, Oklahoma City, Ok.; (800) 7 4'7 -6529.

Building Industry Show - Nov. 8-9, Convention Center, Long Beach, Ca.; (909) 396-9993.

North American Building Material Distribution AssociationNov.8-10, annual convention, Atlanta, Ga.; (888) 74'7-'7862.

International Mass Retail Association - Nov. 13-16, store planning, design & merchandising conference & expo, Disney's Contemporary Resort, Orlando, Fl.; (703) 841-2300.

$oltwarc Ttat

Gets You Uherc You llccil to Bo, UlYoIrst|nmr OltYouThtle?

At DMSi, we're focused on paving a smooth and prosperous IT road for buildingproduct distributors Iike you. Our industry-focused sofl;r,r'are firlly integrates financial, asset management, purchasing, sales, distribution logistics, service management and e-businessall designed specifically for building product distributors. So you're equipped with software that fits you're business the minute you hit on the road.

For over two decades, wdve positioned our 230 satisfied customers for what lies ahead. We can get you there too.

Head for the horizon with the softn'are company that's driving the future. Call today, or vrsrr us ar lU'UfrtllN.c0n.

*tr2.3flt$6Al r*tr.dn!|LGom -)msl D isvibution Management Syste'ts, lnc. r0cU$ur 0t{ vou ft Software 18 BUTLDTNG Pnooucrs DrcnsrOcroeen 2001 Circle No. '111 on p. 38
Itforfi Meeting todays tough finish requirements is no problem for our exclusive "Diamondized tIV Finishl' . Need superior surface performance characteristics? . Need a finish that stands up to machining? . Need a full range of veneer staining? . Need a finished hardwood plywood that fits your quality image in cabinets, store fixtures, shelving, case tops? Then pick CNrsApEAKEls Hard '4s A R*rh ***rAM*:Hg]azEL3 tiV FIN rs*F{. " It fl Circle No. 1'12 on p. 38 lGloss, satin and flat fui*he* arailable | One- or two+ided coating lEnvironmenally safe A,su, (/lles4,Pe4,t<e HARDWOOD PRODUCTS, INC. A C;I-()I}.\I, \\'00I) PANIiI, (]ON,II)ANI' Call today for additional information on this exciting new product. 800-446-8162 $ffi

Mid-America Lumbermens Association will hold a clinic on interviewing, hiring and appraising employees Nov. 8 at the Best Western Saddleback Inn, Oklahoma City, Ok.

Lumbermens Association of Texas is holding an open house Oct. 26 at its new office in Austin.

Southern Building Material Association is sponsoring a building code seminar Oct. l6 followed by a

E-Trading System Upgraded

TRLpx recently upgraded its e-marketplace for building products. The new system architecture addresses limited role support, disconnected systems, system constraints and management obstacles to e-commerce in the building products industry.

The system is a product of more than two years of industry feedback

board meeting Ocl 17 in Statesville, N.C.

Bill Sharp leads seminars Oct. 23 in Charlotte, N.C., and Oct. 25 in Richmond, Va.

Construction Suppliers' Association's fall dealer roundtables will take place for district two Oct. 28 in Augusta, Ga.; for district three Nov. 37 at Melon Bluff Plantation, Midway, Ga., and for district one Nov. I l-13 at The Quail Plantation, Albany, Ga.

and uses open XML technology for integration with existing systems.

Telpx president Steve Tonissen believes the new version will overcome obstacles that have typically prevented businesses from taking advantage of e-commerce. "It supports the need to communicate, gather and organize information, analyze the situation. decide. act. and learn from the

results," he said.

Tonissen added that the upgrade "facilitates information management within roles, provides for communication between roles and across enterprises."

Tariff Hits Value-Added

The U.S. Commerce Department has expanded its countervailing duty judgment on Canadian softwood lumber imports to cover value-added lumber products such as fencing, decking and siding.

The action marks a departure from earlier decisions that had given partial exemption to value-added manufacturers.

The decision is expected to impact l0%o of Canada's overall softwood imports.

John Rogosta of the U.S. Coalition for Fair Lumber Imports said, "It's all lumber and you're going to pay the 19.3%o (dily) on all lumber."

Final rulings on the duty are expected later this month from the Commerce Department and from the U.S. International Trade Commission in early December.

on news
Circle No. 1 13 on p. 38 20 Burr,orNc Pnooucrs DrcnsrOcroeen 2001

ln 1987,lumberyards and building material dealers were just discovering the Sunbelt difference. But it didn,t take long for Sunbelt's reputation, of providing cost effective and flexible sheds and rack storage systems, to spread across the country.

Today, Sunbelt is still leading the pack and providing the same expert advice and high quality steel rack systems that lumber and building material dealers nationwide have come to rely on. We design, engineer, furnish and install warehouse racking and rack supported buildings that are tailored to each customer's specific needs. At Sunbelt, we provide solutions, let us show you the Sunbelt difference!

For a freecatalogofthe best racks available for the lumber and building materials industry, call AlanaChipman at Sunbelt today.

800-353-0892 Ext. 215.

q;iiiiffi;ffitq
8245 Industrial Place . Alpharetta, GA 30004 800-353-0892 o Fax770-569-9944 o www.SunbeltRacks.com Circle No. 114 on p. 38 ?r -e..-n:

Dealer's Door To Door Side Business

Expensive entry doors had been a tough sell for Kocher Lumber Co., Montgomery, Al.

Builders didn't want to add costs to construction projects that they didn't think they'd recoup in the sale price of the homes. And, selling to homeowners meant stocking a large, varied inventory that required a lot of space to display effectively.

So, about a year ago, the dealer decided to take its business door to door-literally. It added a side business, Dream Doors, to install leaded glass inserts into customers' existing 6-lb. steel and fiberglass doors, transforming non-

descript entries into showpieces.

Kocher Lumber acquired a solar-powered mobile workshop from decorative glass manufacturer ODL for traveling to homes or jobsites. A worker can remove a door, precision cut a hole in it, insert decorative glass, and reinstall the door in less than an hour.

Homeowners end up with a classy new entry-without the expense and hassle of replacing the entire door. And the inserts brighten up not only dark-colored doors, but illuminate interiors as well.

The company markets the products through word-ofmouth and fliers featuring before and after photos, making the side business one of Kocher's biggest areas of growth. "It's been a good after-market sale for us," says John Kocher. "It's also allowed us to reduce inventory."

Other dealers installing ODL door glass are in Fort Myers, Hernando, Jacksonville, Port St. Lucie and Wesley Chapel, Fl.; Buford and Dawson, Ga., and Nashville, Tn.

Anthony Buys Out lP's Interest

Anthony Forest Products, El Dorado, Ar., purchased a substantial minority ownership from International Paper, ending a 30-year investment and formal arrangement.

"We are now 1007o family owned," said president John Anthony. "Our energies can now be focused 1007o on the growth of our business and personal service for our customers."

George O'Brien, senior v.p. for forestry at IP, resigned from Anthony's board of directors at the end of July. In a written statement, he said, "We have been honored to have been part of Anthony Forest Products for the past 30 years and we wish them the hiehest level of continued success in the future."

DuraPine@ Outdoor" Wood (KDAT)

DuraPineo Classic Decking (KDAT)

Prime2 Wolmanized' Wood

Wolmanized@ ExtraoWater Repellent Wood

. Dircon@ Fire Retardant Treated Wood

. Island@ Outdoor Furniture

Heritage'"Gazebos, Arbors

Poles, Posts, Piling

. Wolmanized'Marine Treated Wood

BEFORE & AFTER: Dealer takes existing non-wood door (top, letl) and in less than an hour creates (above right) a leaded glass showpiece.
22 Butr-orNc Ptooucrs Drcpsr Ocroern 2001 Circle No. 104 on p. 38

Frank Lloyd \Tright specified cypress. Shouldn't you?

Kentuck Knob, Chalk Hill, Pennsylvania

Architect: Frank Lloyd Wright

Year Built: 1953

Proiect: Residencefor LN. Hagan Family of Uniontown, Pennsyluania

Materials: Cypress and natiue feldstone

Kentuck Knob glows golden with a cypress exterior. Interior spaces are warmed by cypress paneling, cabinetry, built-ins and millwork.

s p 3 E R t VERSATILE DISTINCTIVE O'PRESS wlau).ryPressirfo.org 877-607-SCMA Publiciry righr to the name Frank Lhyd V/right are owned by tbe Franb Llqd \Yright Foundation, Scottsdzle, Arircna USA 85261-4430. L.lrcd with pemision. Southern Cypress Manufacturers Association 400 Penn Center Boulevard, Suite 530 Pittsburgh, PA 15235 Phone: 472-829-0770 Fax: 472-829-0844 Circle No. 1 15 on p. 38

... that euery piece of Can Trim moulding is produced from 100%a recouered and recycled wood fiber, and you Are continually searchingfor better wals to recycle )/owr own by products ... uhether it's wood stoue pellets, extruded polymer/wood deching lumber, or organic agricultural fertilizer. "

$ .'s Visit us at the NSDJA in Reno, 0ctober 27-31st Booth #245 CAN TRIMTHH nU|LAER'S CH0ICE lH Pnlffim m0F h{{}ulr}r}rs$ /.'_ ," t! ffi "f am i*pressed.,. fucERilrttpt0o%tKovlft0ail0tl(YffD -I* :',Hjm*r*
s, W' fi *& ;.F1 ['"r,t 'i '{"' ;

Bill Clark will retire by the end of the year upon closing Clark Lumber & Supply, Johnson City, Tn., which his father opened 50 years ago.

Craig Hall has joined Curt Bean Lumber Co., Glenwood, Ar., in general sales.

Roy Scott is new to sales at Marvins Building Supply, Meridian, Ms.

Joe Roth is the new commercial sales mgr. at Wimsatt Building Materials. La Vergne. Tn.

Bill Rankin has joined U.S. Timber Co., Conway, Ar.

Clifton Simmons has retired as sales mgr. at Snider Industries, Marshall, Tx. Donnie Oney, ex-A&A Lumber, succeeds him.

David Outlaw has been named store mgr. of the new Home Depot in Lake Worth, Tx. James Snowden is store mgr. of the new Reston, Va., location.

David Rutherford has been appointed v.p. of litigation for Home Depot, Atlanta, Ga.

Susan Spalding has been named brand mgr. for Porter-Cable, Jackson, Tn.

Lee Kuhre is the new v.p.-environmental affairs at Louisiana Pacific.

Rick Perry has joined the Window & Door Manufacturers Association as director of industry standards.

Kim Trost has joined HandySource, Bradenton, Fl., as associate mgr. of client services. Leta Smith is new to client services at the Atlanta, Ga., office.

Tommy Williams is no longer in sales at S&W Lumber Co., Waynesboro, Ms.

James Crowe has been appointed director of communications at the North American Insulation Manufacturers Association.

Dick Bristol has been appointed director of the paint division at Ace Hardware Corp.

Paul B. Barringer II, chairman, Coastal Lumber Co., Weldon, N.C., has been appointed to the board of the non-profit North Carolina Citizens for Business & Industry.

Peter F. Secchia is retiring after 4O years with Universal Forest Products, but will continue as nonemployee chairman of the board.

John Lee Anthony, president and c.e.o, Anthony Forest Products, El Dorado, Ar., has stepped down as president of the American Institute of Timber and Construction. He has been battling cancer since last summer.

Eric P. Canton, former chairman of Canton Lumber, is now managing director of personal growth consultant Oxygen for Thin Air Consulting Group LLC and c.e.o. of instore merchandiser SuperServe Logistics.

Dewey Lawrence, owner, Moller & Vandenboom Lumber Co.. Ethel. Ms., appeared on Mississippi public tv's Farm Week to discuss the history of his 1870s-era sawmill. Patience Reitz is now health program advisor to Hugh Mungus and Freddy Fungus, owners of Mungus-Fungus Forest Products, Climax, Nv.

Redwood Aces UC Fire Test

The University of California Forest Products Laboratory recently completed tests that showed redwood to be the most fire resistant decking material on the market.

The tests, conducted on l2 commercial decking materials, evaluated performance when exposed to wild fire conditions such as those in most of the West.

Construction Heart 2x6, the most widely used redwood decking material in California, was the only product that exhibited no degradation effects during the long exposure tests.

The test also included wood/plastic composites and pure plastics, which either degraded quickly or were destroyed before the completion of the long exposure test. Most of the damage consisted of accelerating or runaway flaming combustion, particles falling from the deck or the collapse of a deck board with or without load.

Customer's Top Complaints

According to a recent customer survey, "It's not my department" is the most upsetting statement that a retail salesperson can make to a customer.

The study, conducted by MOHR Learning, surveyed 230 shoppers on both coasts.

A close second for customers was, "If it's not on the rack, we don't have it," which annoyed 24.97o of those surveyed.

Other statements that retail customers find annoying: "That's the policy," IO.2Vo; "Ask that person over there," 8Vo: "1'm new here," 6.2Vo; "You'll have to wait your turn," 5.3Va, and "The computer is down," z-t"/a-

"The findings suggest shoppers resent having store employees stand in front of them and say they can't help-that customers are on their own," said MOHR Learning c.e.o Michael Patrick.

Because of the slowing economy. Patrick observed that more retailers are refocusing on customer service.

"What's needed is to get associates committed, to do their best even when nobody's looking," he said. "They need to listen to customers, learn to use their judgment, know the products and be able to resolve shopper problems."

onqls
Circle No. 1 17 on o. 38 Ocroeen 2001 BuTLDTNG Pnooucrs Drcnsr i One million feet of cypress in inventory at alltimes! Specialty CYPRESS! Kiln Dried Rough or S2S 1x4 thru 1x'12 #2Com 4/4#1 Panel Pecky (selected) 2x6 thru 2x12 - NL Set. & Btr. 8/4x13" & wider Sel. & Btr. 1',_,]*r::-:$!Ll.'..-3ii- Richard Landry S_ Lumber Sales, InC. 4016 Parliament Dr., P.O. Box 7681, Alexandria, La. Z1906 Phone (318) 4424453 Fax 318-443-2108 Selects & Btr. 1 x4 thru 1 x1 2 -R/L 4l4xP/wlL 5l4xRlwlL 6/4 x R/wlL Sl4xRlwlL 25

lndustry reacts to attacks on America

The effects of the Sept. I I attacks on the World Trade Center and the Pentagon had an immediate impact on the building products industry as it did on all aspects of the country.

In Oregon and Washington, Weyerhaeuser, suspended its logging operations because of restrictions on flying. Workers typically use helicopters to watch for forest fires while timber is being cut.

Willamette Industries was forced to evacuate its Portland, Or., headquarters in one of the city's tallest skyscrapers. The FBI would not comment on any specific threat to the building.

The subsequent grounding of all commercial airlines in the U.S., along with accompanying safety concerns, led many organizations to cancel or postpone their annual gatherings.

Citing respect for those killed in the attack, APA postponed its annual meeting in San Diego, Ca., originally set for Sept. 15-18. The rescheduled meeting will take place Nov. 4-7 in San Diego.

Builder Marts of America canceled its Sept. 19-21 fall market in Orlando, Fl., because of logistical uncertainties and respect for the victims of the attacks.

Architectural Woodwork Institute's Sept. 13-14 annual meeting in Boston was "postponed for the safety of everyone involved," according to convention director Kimberly Kennedy. Institute officials hope to reschedule the meeting this fall.

Also concerned about issues of transportation and safety, the Cedar Shake & Shingle Bureau postponed their Sept. l4-15 annual meeting in Whistler, B.C. "The majority of our members are in the U.S.." said the Bureau's Marlene Braaten.

Home Improvement Research Institute rescheduled its annual conference from Sept. l3 to Oct. l6 in Chicago.

Certified Forest Products Council also made the decision to postpone, putting off their Sept. 26-28 conference and showcase in Atlanta, Ga.

CFPC's David Ford said the organization originally wanted to press ahead, but "increasing concerns about human safety and uncertainty about global actions required we postpone."

The National Hardwood Lumber Association canceled its Sept. l2-15 annual convention in New Orleans. La. "It was the first time in our 103 years we've had to cancel," said spokesman David Pritchard.

The executive committee members of the Memphis, Tn.-based association were stranded in New Orleans following the commercial airline shutdown.

Lumberman's Merchandising Corp. canceled its Sept. 14-15 buying show in Ft. Lauderdale. Fl.

In the aftermath of the Pentagon attack, officials there requested assistance from Home Depot's disaster response unit. The team delivered pressure treated lumber to help build barriers around the government site.

Home Depot's emergency team also shipped $3 million worth of power tools, gloves, hard hats and other supplies for the rescuers in New York City. Spokesperson Chuck Sifuentes said there were no intemlptions in material transportation or extended closings for the company, although he did note that 14 greater area-New York stores, in addition to a six greater area-Washington, D.C., stores, closed on the day of the attack.

Depot officials have also been closely watching President Bush's call up of approximately 50,000 U.S.

reservists, as 360 of its employees could be called to active duty.

In Pennsylvania, Lowe's Jonestown location closed the day of the attack because of its proximity to the crash site of United Airlines flight 93.

Lowe's Cos. made a commitment of $l million to the American Red Cross. Employee donations will also be matched by the company.

Georgia-Pacific donated $ 100,000 to the Red Cross Disaster Relief Fund. It also contributed plywood that was used to secure buildings and shore up rubble at the World Trade Center site.

In addition, G-P will hold a blood drive Oct. l2 at its headquarters in Atlanta, Ga.

Boise Cascade donated $25,000 to the American Red Cross to assist in their ongoing relief efforts.

Lumber futures were not traded on Sept. 11-12 as the Chicago Mercantile Exchange suspended all activities in response to the attack.

Gompetitor Buys Peachtree

The Peachtree Cos., Norcross, Ga., have been acquired by Wisconsinbased Weather Shield Manufacturing. The companies will operate as two independent organizations, sharing some administrative and executive functions, while retaining independent brands, sales forces and distribution channels.

Weather Shield general manager Bob Schoofs will become Peachtree's c.e.o, while Robert C. MacDonald will remain Peachtree's president.

Weather Shield operates five window and door plants nationwide. Peachtree also manufactures windows and doors at five sites, including Gainesville and Norcross. Ga.

GYPRESS SPECIALTSTS Paneling Siding Ceiling Finish Timbers Decking SIS2E Boards Bevel Siding Pecky Paneling Log Cabin Timbers 26 WILLIAMS LUMBER COMPANY OF N.G., lNC. P.O. Drawer 4198, Rocky Mount, North Carolina 27803 FAX252-442-0765 12521 442-21 36 Circle No. 119 on p.38 Burllruc Pnolucrs Dtcnsr Ocroeen 2001

Editorial: The Ghallenge ls Upon Us

The last weeks have been a challenge for us all. The scope of the attack and the enormous loss of life, has shook us all to our very core. The final outcome is still developing, but everyone of us has been moved to tears, shock, anger, bewilderment. The leadership shown by the N.Y. firemen and police, the mayor, our politicians and our President shows that in a time of crisis we truly value leadership and need people to step up.

Today, we all need to step up. While the pain will be with us for a long time to come, we face an economic challenge the likes that many of us have never seen. This was the true goal of the perpetrators, and will be a testament to their victory, if we allow it. In my Sept. I I editorial (see p.6),1 wrote that we needed to get back to business as soon as possible. That time is now.

In recent days, I have traveled across the country and witnessed firsf hand how U.S. business is suffering. I have sat on airplanes that more than half empty even after flight consolidation, stayed in hotels with 2OEa occvpancy, eaten in restaurants with five tables filled out of 80. taken cab rides that the driver waited six hours to get, visited a mall that was like a ghost town, and spoken to colleagues who report substantial drops in business.

In recent days, the airline industry announced approximately 100,000 layoffs, Boeing announced 30,000, and a number of other companies reported they will be laying off people. This is the tip of the iceberg. Unless we can get back to normal, the further economic human toll will be staggering. The layoffs will build in each and every community, and no industry or geographic region is immune.

America has come together in the last weeks in a way that takes us back to the true roots of what America is supposed to be. We truly have become a United States of America. In

light of the tragedy, many Americans have asked what more they can do. We must understand that all of us are intertwined economically. Any unemployment, any industry contraction impacts us all, by a reduction in spending power in our communities. While I understand we may be concerned about our safety and our jobs, we must return to normal. We need to shop in our local stores and eat out, we need to fly, take a vacation, remodel our houses, buy that piece of furniture or that car we were thinkine about. In

other words, we need to get back to doing what makes this country a great place to live and work. It is that spending that ultimately will be fed back into our own businesses.

Last month, as it turns out, I prophetically argued in my editorial for innovation not downsizing. It will be the smart companies that are able to weather the storm ahead, but we can further help ourselves by winning this war on our freedoms. Our attackers think that they can win by fear and intimidation. I for one will not allow it. Please join me.

"I've got nothing against praying. but I think it's time to send in the 101st Airborne."
- Larry Solomon III, owner, Y-D Lumber Co., Belzoni, Ms., in the aftermath of the Sept. ll attack
lh'8irr Circle No. 120 on p.38 OcroBER 200'l Burr,tnc Pnonucrs Drcpsr 27

roducts

Heat'n Go

A portable gas heater that operates on a l-lb. disposable LP cylinder or a standard 20- l b. BBQ grill tank is new from World Marketing of America.

Kozy World Portable Companion has a built-in piezo ignition system and a safety tip-over shut-off device.

Circle No. 205

Column Support Group

Superior Aluminum Products has added two new square-smooth column sizes and a new decorative cap to its line of aluminum columns.

l-Beam Of Corrugated Steel

A corrugated steel I-beam with wood nailers has been designed for residential construction by PACO Steel & Engineering Co.

The WoodSteelBeam reportedly

Panels In The Attic

An OSB structural floor panel designed to convert an unfinished attic to an expanded slorage area is new from Louisiana-Pacific.

has the high strength engineering values of steel with the ease of typical wood products. It comes with preattached nailer wood plates for use with typical garage door setups.

Circle No. 201

Pactiv Corp.

Plygood-Ultra features an extruded polystyrene foam core and reinforcing woven lacer.

It is 7/16" thick, engineered to withstand wind gusts of up to 110 mph and can be installed with a pneumatic staple gun.

Circle No. 203

Low Gloss Oak Flooring

A low gloss, solid oak flooring that is said to have the look of on-site finished floors is new from Hartco.

The new column widths are 10" and 12", come in lengths of 8' to 24' and support in excess of 15,000 lbs.

Circle No. 206

That's A Wrap!

A woven polyester strap that is said to offer substantially improved safety, conveineince and greater strength compared to steel strapping is new from Strap & Wrap.

The Gentle Giant is elastic. allowing it to expand and contract while maintaining a tight grip on any load during transit and unloading.

The panels are 19/32"x2'x4', tongue and grooved along the 4' edges, and easily fit through standard attic openings.

Circle N0.202

Sheathing Savings

A rigid foam board sheathing desisned as an economic alternative to OSg and plywood for use in nonstructural wall sections is new from

Somerset Solid Strip LG is 3/4" solid and 2-l/4" wide with microbeveled edges to outline each plank. It comes with a factory finish and is available in eight colors.

Circle No.204

Circle No. 207

$ nx kx Hrl 28 BunrrNc Pnooucrs Dtcnsr Ocroeen 2001

A Lunar Lawn Landing

A low-voltage landscape boulder that glows from within is new from MoonStone Lighting.

The MoonStone comes as a set of three and contains UL listed electrical components. No electrical or mechanical knowledge is needed for installation. It comes with a three-year limited warranty.

Circle No. 208

Below Decks

UnderDeck has introduced a ceiling system that attaches underneath a deck to prevent water drainage.

The system is made up of allweather, exterior-grade, vinyl gutters that divert water and debris from the gaps in a deck. It requires no deck reconstruction and snaps in and out for cleaning.

Circle No. 209

Green Wood Defender

A multi-purpose, EPA registered, green wood preservative and insecticide designed to protect exterior untreated or pressure treated wood surfaces is new from Wolman.

Cornice System Credentials

An engineered wood trim system for commercial and residential construction is available from Temple.

The TrimCraft Cornice System includes multiple trim options, precut soffit panels and full-size ceiling panels that can be cut to custom soffit widths.

Circle No. 2'11

The Software Side Of Lumber

Software designed to help primary producers improve operations by managing log and fiber procurement, vendor contracts and settlements, and inventory and data collection is new from Progressive Solutions.

Fiber Track features Windowsbased screens and is compatible with most accounting and financial management packages.

Circle No. 212

The Great Wall Of Blocks

A new prefabricated radius wall for showers, bar units, partitions and room dividers is new from Hy-Lite Products.

which is widely recognized by building code officials.

Made from wood fibers and recycled polyethylene plastic. ChoiceDek comes in a standard 5/4"x6" size and in 12' and 20' lengths. It carries a 20year limited warranty against rotting, warping, twisting and termites.

Circle No. 214

Master of Deck Disguise

Extruded PVC deck claddine that fits over an existing deck for -quick renovation is new from L.B. Plastics.

Woodlife Coppercoat contains an anti-wicking formula that reportedly resists moisture absorption and movement through board end cuts. It is water based and VOC compliant.

Circle No. 210

The walls are made from acrylic blocks in aluminum frames and ranee in heights from 8" to 86" and aris from below 90" up to 180".

Circle No.213

Decking For The Future

Weyerhaeuser's composite decking has been reviewed by National Evaluation Services and earned National Evaluation Report #596,

The one-piece interlocking

Sheerline system is l0o7o UV stabilized and reportedly slip resistant. Installation requires only a screw gun and a chop saw.

Circle No. 215

Studs Of Steel And Wood

Lightweight gauge steel studs with 2x4 wood ends have been introduced by Steel Wood Stud.

The studs nail together like wood to standard top and bottom plates, but are lighter than wood, easing installation. They span up to 12', and reportedly resist termites, rodents, corrosion and fire.

Circle No. 216

is ovoiloble by circling the corresponding Reoder Service number opposite the inside bock cover ond sending the form to New Products Editor, FAX to 949-852-0231, by E-moil to rfoy@ioc.net, by moil to 4500 Compus Dr , Suite 480, Newpori Beoch, Co. 92660, or by colling (e4e) 852-t e90.

.FF4Qtrl]lnrljiillJtnin:nri*p-r-'t;!
I I i' s q * 4' ilr:4 r*:4 'ffi rs :..i !|{ t, frir slr jlK .'iiry on ony New Product Ocroeen 2001 Burr,uNc Pnooucrs Drcesr 29

Crvstal Clear Windows

{esidential and commercial windows that reportedly clean themselves are new from Pilkington.

Activ glass is coated with a thin chemical composition that uses the sun's ultraviolet rays to gradually break down organic dirt through the photo catalytic effect. It also utlizes the hydrophilic effect, which causes water to sheetdown the surlace and wash away dirt.

Sidinq With Beautv

Vinvliidins that comes in -a wide range of natural lones is new from thi Rollex Corp.

The glass composition reportedly will not peel off or discolor. Manufacturers and f'abricators do not need special equipment to cut and process it.

Circle N0.217

The Chestnut Hill series is .046" thick compared to the .038" thickness of most sidings. It also features a 3/4" profile which gives it greater rigidity and clean edges that resemble wood board siding.

It comes in l2 colors including fiost, dove gray, and antique silver.

Circle N0.218

SCHWERD'S Qucrlity Wood Columns -since 1860

A.F. Schwerd Manufacturinp Co. has been producing wood columns and pilasters for over 115 yedrs. The wood is lhor@ghly seasoned oine for exterior use; addilional lumber spbcies available for interior.

Production beeins with a minimum 2" shaft wall thrckness using solid piece lumber (no finser ioints) resultinq in a quaiity, durable col-umn. Columns a16 availible ih diameters from 4" to 50' and in the length required for your specific installation up to 35'. To assist in your restoration projects, we can manutacture columns to match your exisling design. Capitals, shafts, bases ind plinths ian be purchased separately.

olace of redwood and cedar. This beautiful, versatile, all around species, for exterior and interior use, finishes better than cedar or redwood and is more stable than southern pine.

We mill to your specs-any pattern siding, plus finish, S4S, fine bevel/bungalow sidings, 1" sidings, paneling, ceiling, wainscot stock and flooring. All kiln dried, from finish to common grades. No order too small.

Large cypress timbers/beams also available.

Elder Forest Products, Inc.

75 Center Circle, Sulphur, LA 70663

(800) 256-7197 (337) 625-8141 . FAX 337-625-5275

Associate Member - Southern Cvpress Manufacturers Association

No.150 tme Coridhirn

Our ornamental caoitals are made of a hard, durable composition suitable to wthstand the elements. Addi-

tr';;i;iU- i'':!r,!ii': are available. itl30 ATTIC BASI

Our comolete aluminum bases are manufactured of thick metal and are recommended for exterior columns for a seamless base that will last a lifetime. The aluminum olinths are ventilated for air circulation through the column shaft, Comolete aluminum bases are available in three architecturally-correct styles for even diameter coldmns from 8' to 30". Callor write for our free cataloq.

30 Circle No. 121 on p. 38 BunlrNc Pn<loucrs Drcnst OcroeEn 2001
A.E SCFIWERD IVIANUHACTURING COMPANY 3215 McCIureAvenue, Dept. BP' Pittsburgh, PA 15212 Telephone: (4121766-6322' Fc: (412) 76s2262 ST00 I( TII ll tlf,f,- ID IJ IIPOS li AtTli ltNATllrll
Circle No. 122 on p. 38

Depot Adds Mini-DC in Texas

Home Depot is opening a new 150,000-sq. ft. distribution center in Alamo City, Tx., to supply its 27 home centers in San Antonio and Austin, Tx., as well as in the state's Rio Grande Valley.

Mgr. John Buchanan said the site was chosen for its proximity to the interstate and a nearby rail line. Depot also has DCs in Dallas and Houston.

The new facility began receiving merchandise Sept. l7 and should start shipping to stores the middle of this month. The DC will process about $80 million worth of goods annually.

Overall, Depot acquired 253,056 sq. ft. of warehouse space on l9 acres, but currently has no plans to develop the remainder of the property.

German Mills Look To U.S.

Fourteen German mills have joined together to break into the U.S. lumber market.

Operating as Kullik & Rullmann German Timber Export Co., the alliance currently is securing U.S. distributors to sell to dealers across the country.

"Germany has never been an export country," says Carsten Kullik. "But

by bringing together these familyowned mills in Germany, they can compete with companies like Stora and Finn Forest. Our mills are all specialists: one produces pine. one spruce, one laminated beams, one edge-glued boards, and so on."

United, the mills have been successfully selling into Japan. The addition of new surfacing and laminated beam production lines as well as other increases in capacity at some of their mills have now allowed Kullik & Rullman to expand into the U.S. "The fear of the American," Kullik says, "is where's my lumber? Using the Internet, our customer can see right where his order is-where in the mill. on the surfacer, in the container, etc."

The company's online purchasing system features an optimizer that allows buyers to customize their own containers. Buyers enter what products they want, and the optimizer creates a sample order to fill a container.

Products for the U.S. include solid #2 & Btr. boards and dimension in German spruce and pine, from I x4 to lxl2, 2x4 to 2x12, and 514x4 to 5/4x12, all in 8 to 16' lengths (5/4 is also available l8' long). Edge-glued boards come I x4 to I x24 in primed

and unprimed spruce. Spruce glulams with Fb2400 come in various dimensions.

Kullik, who also serves as mgr. and partner of the centuries-old Herbert Kullik Holzagentur GmbH and v.p. of the Gesamtverband Deutscher Holzhandel timber trade association, co-founded Kullik & Rullman in 1996 with Manfred Rullmann, timber producer, importer and exporter since 1964 and chairman of the Bavarian sawmill association, Verband der Bayerischen Sageindustrie.

L-P Inks Exclusive EWP Deal

Louisiana-Pacific has signed a three-year deal to become the exclusive supplier of engineered lumber used for framing for Pulte Homes, the nation's largest homebuilder.

The agreement provides Pulte with set purchasing terms on L-P I-joists, LVL and rim boards, which are used in framing a house.

It covers all Pulte homes, although currently only half of its floor plans use L-P products. The builder expects to reduce costs by $3 million to $5 million over the three years. The deal is also available to Pulte's recently purchased Del Webb operations.

CRYSTAT CTEAR . Formosan Termite Protection . Contains No Arsenic, No Chromium, No Copper . No Color Change in Wood . Air Dried After Tieatment . Studs, Rafters, Joists, Moldings, Plywood, Logs Sayannah Wood Presewing Co. 50 I Stiles Ave., Savannah. Georgia 31,+101-800-847-9663 (912) 236-4875 Fax912-236-2338 www.boratepreservatives.com . email: hguerry@aol.com Circle No. 123 on o. 38 Nr<lAfS rvc. RIPLEY, MS. SOUTHBRN YELLOW PINE $TANTIID: Carload Customers of 6x8 #2 S4S Circle No. 124 on o. 38 Ocroeen 2001 Burr,trNc PRoDUcrs Drcnsr 31

literqture

Wanted : Truss Technicians Is Building Component Design For You?, an employee recruitment brochure developed to address the diminishing number of truss technicians and other skilled trades. is tiee from Wood Truss Council of America, I WTCA Center, 6300 Enterprise Ln., Madison, Wi. 53719; (608) 274-4849.

Handy Man's Bible

Black & Decker: The Complete Photo Guide to Home Improvement, a 504-p., full-color book that contains over 1.700 color photos of step-by-step home projects, is $34.95 fiom Creative Publishing, 5900 Green Oak Dr., Minnetonka, Mn. 55343t (95T 936-4700.

Roofing Options

A l6-p., tull-color brochure of residential roofing materials is free from GAF Materials, l36l Alpine Rd., Wayne. N.J. 07470: (800) 555-1852.

Container Lessons

An informational CD and video on the manufacture and use of a reusable, plywood bulk container is free from Riverside.400 Beaver Lake Rd., Kelowna, B.C., Canada V4V l55: (250) 766-2775.

Literate Home Bodies

A full-color catalog of books on home design, wood working, and home improvement is free The Taunton Press, (800\ 477-872'7.

Certified PAT Master

A training video to help certify people in the use of power actuated fastening tools is free from Remington, (312) 850A1-7 7.

Fiber Cement Siding

An l2-p., full-color brochure of fiber cement siding is free from CertainTeed, P.O. Box 860, Valley Forge, Pa. 19482, (800) 233-8990.

Gardening Gadgets

A l2-p. booklet of soil meters and test kits fbr gardening is free tiom Luster Leaf Products, 2220 Techcourt, Woodstock, Il. 60098; (516) 868-6645.

Hardwood Lessons

The Finishinp Touc'h: A Guide to Specfying North American Hardwood Species and Finishes, a 29-p., full-color guide to 2l species in clear, light, medium and dark stains, is free from The Hardwood Council. P.O. Box 525, Oakmont, Pa. I 5 I 39; (412) 281-4980.

Guiding Light

A technical guide to a new light diffusing acrylic molding and exlrusion compound is free from Cyro, 100 Enterprise Dr., P.O. Box 5055, Rockaway, N.J. 07866: (800) 631-5384.

Flex Your Moulding

A 92-p. catalog of flexible mouldings made fiom syntactic polymer material is free from Ultra-Flex, (800) 344-5293.

Just

Like The Old Days

A catalog of period light fixtures and house parts is free from Rejuvenation, 2550 NW Nicolai St., Portland, Or. 97210:(503)231-1900.

A Well Lighted Bind

A full-color binder of architecturally designed interior lighting fixtures for commercial. institutional and residential use is available from TSAO Designs, 570 Barnum Ave., Bridgeport, Ct. 06608; (8'71) 966-9ss9.

Building Products Spread

A 50-p. catalog of hardwood plywood and mouldings; a l4-p. catalog of MDF primed mouldings, and an 8-p. catalog of ornaments, accessories and hardwood appliques are free from Reel Lumber Service, P.O. Box 879, Anaheim, Ca. 92805: (7 14 632- I 988.

Choose

Your Window

A 6-p., full-color guide to choosing residential windows is free Milgard Windows. (800) 562-0402.

32 Burlnrnc Pnooucrs Drcrsr Ocroeen 2001

Not u:hen it's WealherBestw Der:king antl RaiLing. Ve'rc paired the stuttni:ng beauty of woorl with the characteistics of po$mer resins for a true, o wnm nt ena nc e rel ation sh ip.

WeatherBe"t'" Composit,' Decking and Raili drills and fastens similar to wood. That's where the similarity There are no knots. It

won't rot, splinter or check. WeatherBest with an attractive woodgrain that, unlike traditional deckimaterials, won't require staining, painting or expensive treat

WeatherBest Railine is made {rom the same sturd composlte as our decking. lt's all resistant to termites, rot and Our l0 vear limited warranty spells out all the details.

For more information, or for a copy of our 800-5214316. or visit our website at ww'w. herbest.lpcorp.com.

nS, call

Compos ,T ,..11](!(Il,tNar 0 ct szft,irr*y grfty, #wl WeatherBesI lltr I Circle No. 103 on p. 38

Payless Cashways Closing All Stores

Admitting to the U.S. Bankruptcy Court that it had no funds to continue operations, Payless Cashways is liquidating the entire I l0-unit chain.

The announcement came four weeks after launching liquidation sales at 39 locations (see Sept., p. 48) that would have left the chain with about 70 stores in l3 states.

But Payless was unable to convince the majority of its vendors to resume shipments, violating terms of its interim financing agreement. According to Payless, "Despite all efTorts to obtain adequate trade credit support, attract outside sources of capital and/or find a viable buyer for either the company or its assets, (we) were unable to do so and do not expect to do so in the future."

Study Reconfirms CCA Safe

A new scientific analysis has reconfirmed that there is no undue health risk from the use of CCA treated wood. Conducted by Gradient Corp., the human health risk assessment evaluated incidental ingestion and dermal exposure to arsenic in soil located beneath a CCA treated structure, and incidental ingestion of arsenic dislodged from the surface of treated wood. The findings concluded that the estimated health risks from the inorganic arsenic in CCA treated wood fell within the EPA's acceptable risk limits.

Scott Ramminger, president of the American WoodPreservers' Institute, said, "This study confirms decades of earlier research demonstrating that CcA-preserved wood does not pose undue risks to human health. Our industry continues to make safety a primary concern and to inform consumers of the proper handling of this time-tested, safe product."

AWPI is currently implementing an enhanced program to let consumers know about the safe handling of CCA preserved wood, including new safe-handling labels for the wood (see Aug., p. 7).

Wood Floor Standards Revised

The National Oak Flooring Manufacturers Association has adopted new standards to define acceptable configuration and tongue and groove fit for solid wood flooring.

The standards establish maximum allowable tolerances for overwood as well as new tolerances for side matching, flooring width, and end match squareness.

The new standards establish a maximum tolerance for overwood of .020" for No. I common or better and .030" for No. 2 common flooring. Overwood is the allowable thickness difference between boards at the time of manufacture.

The association also set standards for factory finished flooring: .012" for prime grade, .016" for standard grade, and .020" for tavern grade. The tolerances are tighter for factory finished flooring because they are expected to result in an acceptable floor with no onsite sanding.

"The problem is, if there is a wide range of thicknesses in unfinished flooring delivered to the job site, the installation contractor will be forced to sand off more wood than he should have to in order to achieve a quality wood floor," said NOFMA technical services director Mickey Moore.

All standards must be met in order to retain NOFMA certification for flooring quality standards.

\ o Airport Runway/Parking Lot Golf Course Storm Drains o Industrial Waste Water Applications o Constructed Wetlands o Landfill Drainage Crumpler Plastic Pipe, Inc. Post Office Box 2068 Roseboro, NC 28382 For the Best Quality and Service Call 800.334-5(J71 FAX 9rG525-5801 WEB SITE: www.cpp-pipe.com o Sewer Sludge Compost Pipe Circle No. 125 on p. 38
Circle No. 126 on o. 38 Burr,nrNc Pnooucrs Drcnsr Ocroaen 2001

uofles

James W. Byrd, 63, co-owner, Byrd Lumber Co., Summit, Ms., was killed in a sawmill accident Aug. 28.

A resident of McCall Creek, Ms., Byrd's arms and head were crushed after being pinned between two pieces of machinery at the company's sawmill in Auburn, Ms. He was pronounced dead at the scene.

Mill Worker Fatally Injured

A multi-craft technician died following injuries received at GeorgiaPacific's Skippers, Va., OSB mill.

Company spokesperson James Malone said l1-year mill veteran Craig Powell, 32, sustained internal injuries Aug. 28 while performing routine maintenance on the board forming line. Care was given on site, but Powell was later pronounced dead at an area hospital.

OSHA officials closed the plant for four days following the incident. The cause of the accident is still under investigation by OSHA and G-P.

Arsonist Targets Texas Yards

The most recent fire at 84 Lumber, El Paso, Tx., has been ruled arson, as officials look closely at a string of lumberyard fires in the city.

Starting with a fire at Adams Moulding & Lumber Co. April 15, 2000, seven fires have hit El Paso's West Side that authorities deemed either suspicious or outright arson. "We're angry and we're scared, but what are we supposed to do, stop stocking (wood pallets)?" asked Liz Payan, mgr., Payan Express Trans-

Universal Ends Cypress Deal

Universal Forest Products and Sunshine State Cypress formally ended a sales agreement the two had signed last September.

Under the agreement, Sunshine had been providing its full annual capacity of l0 million bd. ft. of cypress to Universal' s remanufacturing facility in Moultrie. Ga.

St. Joe Timberlands, which has an exclusive 20-year agreement to sell Sunshine all of its cypress fiber from 300,000 acres of northwest Florida timberlands, purchased 10O7o of

portation Services, which endured a fire June 1 1.

84 Lumber suffered arson fires July 3, 2000 and July 22,2001. Private security guards have been hired to protect the facility.

Otherfires

have plagued HomeBase June 20, 2000, and MTS Warehousing, which survived fires on Jan. 9 and July I I ofthis year.

The fires are under investigation by city police and fire officials, along with federal agents from the ATF. No suspects have been named.

Sunshine's stock this past June.

Universal said the stock buyout resulted in Sunshine's desire to form its own sales wing. He added Universal will continue to be a customer of Sunshine's Hosford, Fl., mill, the only change being Universal will now buy on an open market basis-allowing it to buy from other mill sources.

Sunshine gen. mgr. Paul Pritchard said the decision was mutual. "There were too many restrictions for each party," he said. "The cypress effort could be served better if the exclusive asreement ended."

WE OFFER A SOURCE OF SUPPLY OF YELLOW CYFRESS AS GOOD AS THE BEST BETTER THAN THE REST Selects * #2 Common * Pecky * Dimension rr Rough * Resawn x S4S x SIS2E ", Siding * T&G & V-Joint * Bevel Siding * Fencing ro Paneling x Moulding * Decking Custom orders in quantities, sizes & patterns to your specifications Mixed orders of cypnlss & HARDwOoDS Surfaced, Rough or Straight-line ripped x If you want to order by the job, Fax us your specifications Over 700,000' of AD/KD Inventory If you want to get what you pay for, THEN IT IS TIME TO TRY US! Wnsow LUUBE:R Co.,,*.. 8ox820526, Memphis, TN 38182 o01l 274-6887 * FAX 901-274-6850 www.CypressUSA.com * wlumber@CypressUSA.com Circle No. 127 on p. 38 Circle No. 128 on D. 38 Ocroern 2001 BurlorNc Pnooucrs Drcesr 35

ploce

Rates: 25 words for $25, additional words 700 ea. Phone number counts as I word, address as 6. Headline or centered copy, $6 per line. Private

SALES: Specialty fbrest products wholesaler looking for a commission salesperson, experienced with a following. Generous split. Softwoods and hardwoods, your specialty or ours. Small, fun, flexible positive environment in Southern California. Call Dennis at OregonCanadian Forest Products of California, (714) 63'7-2t21.

WANTED: Plywood/OSB strips, drops; sound, square, uniform, dry, thickness l/4 throrgh23/32. Preferred width, 3-il2, 5-l/2 or wider. Length 32 to 96 inches or longer. Mixed or truckload. Send price and availability to FAX #901-682-8501, or mail to: Lumber Source, 4746 Spottswood, Memphis, Tn. 381 17. Phone (888) 576-8723 (LSOURCE).

box or special border, $6 ea. Column inch rate: $45 camera-ready, $55 if we set the type. Names of advertisers using a box number cannot be released. Address replies to box number shown in ad c/o Building Products Digest,4500 Campus Dr., Ste. 480, Newport Beach, Ca. 92660-1872. Make checks payable to Cutler Publishing. Mail copy to above address, Fax to 949-852-0231 or call (949) 852-1990. Deadline for copy is the 20th of the month. Payment must accompany copy unless you have established credit with us.

HARDWOOD LUMBER AND FLOORING

Manufacturer. from Ash to Zebrawood. LTL & TL's, millwork. Little River Hardwoods, (865) s46-2226.

ffi^'irt,l;;" YouEeltAnd Sayel!! 10.000 Slz€s, Eolt-TogetherAll ls & Home!. Call Today For ,\ P.ico Quote And 8ro( ACE BUILDING aoo.643.5555 lr e ri ta r{e f, u i I d i n t{ s. c o m Phone ( Company Address City State _ Zip Keep up with the Southern building material market. Subscribe to Just $18 for 12 monthly issues Call (949) 852-1990 Space for as as Rent Thrs Call (949) 852-1990 Little $t05. CLASSIFIED ADVERTISING Order Blank $25.00 (25 word minimum)..... ................$25.00 .70 each additional word 6.00 headline or centered, per line. 6.00 border or orivate box 6.00 private box TOTAL ($45 per column inch for camera ready copy; $55 if we sel type) TO RUN:TIMESTILL FORBIDDEN Name COPY IF YOU ARE a marketdriven supplier, call (800) 966-2801 or visit our Web site StainlessSteelScrews.com and learn how to become a Prosram Dealer for Swan Secure. REMANUFACTURING SPECIALIST. center match on I ", 2", 3" and 4" lumber. Other patterns including flooring, ceiling, log siding and more. Custom CCA treating. Custom KDAT. We manufacture Southern Yellow Pine lx4 and lx6 S4S and patterns. Call Billy Ryals, Laurel Lumber Co., Laurel, Ms., (601) 6497696r Fax 60't -428-1214. 36 Burr,onrc Pnooucrs Drcnsr Ocroarn 2001

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Georgia-Paciiic....................(800) 866-1414 (205) 233-0256

Great Southern Wood Preservin9..........,..,..,.(800) 633-7539

Gulf Lumber Co., lnc. .......................... ...........(334\ 457-6872

Gulf States Paper Corp, ..............................,..(205) 562-5000

McEwen Lumber Co .......13U\ 432-2322

Mcshan LumberCo. ....p05\375-6277

Weyerhaeuser C0,...............(800) 541-4825 (256) 381.3550

Armlsls

Anthony Forest Products Co. .,.......................(800) 221-2326 Bean Lumber Co., Curt .......(800) 232-2326 (800) 482-2352

Deltic Timber Corp. .......(870) 881-6414

Hoover Treated Wood Products.....................(800) 832-9663

Weyerhaeuser Co. ........(800) 643-1515 White Biver Hardw0ods.....,..,..,......................(800) 558-01 19

Fronm

Brackett Brothers.......,..,..,..,(800) 542-627 (828) 584-0785

Building Products of America.........................(800) 962-1518

8ui1dscape...,..,..,..... ......(888) 552-0061

EnviroSafe............... ......(941) 768-5248

Hoover Treated Wood Products, Inc..............(904) 258-781 8

Lumbermen's Underwriting A11iance...............(800) 327-0630

McEwen Lumber Co. (Dekay Beach).......,.....(561 ) 276-51 55

McEwen Lumber Co. (Jacksonville)...............(904) 783-0170

McEwen Lumber Co. (Orlando)....,..,..,...........(407) 299 4280

McEwen Lumber Co. (Tampa) .......................(81 3) 248-41 1 1

Precision Architectural Products, 1nc..............(888) 966-3777

Southem Pine lnspection Bureau,....,.............(850) 434-261 1

Southem Pine Timber Products..........,..,..,....(800) 229-7463

Southem Wire Cloth C0.......(800) 345-6589 (305) 688-2572

Weyerhaeuser BMD (Jacksonville)................(800) 342-5955 (904) 783-2007

Weyerhaeuser

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Richard.............,..,......(318) 442-0453

Martin, Roy O. ......... ......(800) 299-51 74

Southem Pine Council

Willamene Induslries.. .,................(504) 443-4464 .,..,..,..,.......(31 8) 255-6258

Mtsslsslppr

Columbus 1umber,.....,..,..,..(800) 654"6743 (601) 833-1990

Hankins Inc,.........................(888) 837-9286 (662) 837-9286

Hood Industries....... ......(601) 735-5071

Shuqualak Lumber C0...,....,...........................(601 ) 793-4528

Southern LumberCo...........(800) 748-8919 (601) 362-0019

Weyerhaeuser Bl\4D ...,..,.....(800) 858-0310 (228) 865-1077

l{onrlt Oroum

BargainBuilder.com. ......(888) 960-3979

Chadsworth's 1.800.Columns ,(800) 486-21 18

Crumpler Plastic Pipe, Inc..............................(800) 334-5071

DLH Nordisk, Inc. ..............,............................(800) 688-2882

Eastcoast Mouldings .....................................(800) 627-3263

Epperson Lumber Sa|es.................................(704\ 873-4321

Huber Corp., J.M. .... ......(704\ 547-9220

McEwen Lumber Co. (High Point)..,..,............(336) 472-1 676

McEwen Lumber Co. (Raleigh)..............,.....,.(919)

Cedar Creek Wholesale (Oklahoma City)

E-Z Splitter Co......... ......(918) 366-4282

Weyerhaeuser Co................(800) 256-4469 (405) 671-3540

Soun Cmoum

Cox Wood Preserving C0....,..........................(800) 476-4401

Diamond Hill Plywood C0..............,..,.............(803) 393-2803

Georgia-Pacific...,.....,..........(800) 866-1414 (803) 324-8050

l\4cEwen Lumber Co. (Charleston).................(843) 766-5383

l\4cEwen Lumber Co. (Greenville) ..................(864) 277-8865

New South Inc. ....................(800) 346-8675 (843) 236-9399

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guide
BMD (Pompano Beach)..,..,..,(800) 432.0655 (954) 946-51 1 1 Gronon Arauco Wood Products, 1nc............................(770\ 379-9270 Arch Wood Protection ...........................,..,..,..070) 801-6600 Burt Lumber Co. ......{706) 678-1531 Georgia Lumber Co. ......(800) 995-8627 Georgia-Pacific,...................(770) 953-7000 (800) 866-1414 Glen Oak Lumber & Milling ....(888\ 522-4202 Hoover Treated Wood Pr0ducts.....................(800) 832-9663 1an9b0ard.,..,.......................(800) 864-3730 (912) 263-8943 Moultrie Manufacturing C0. .................,.....,....(800) 841-8674 Osm0se................... ......070\228-Ug Pacific Lumber C0,.. ......070) 993-8939 Rayonier........,..,..,.., ,.....(912) 367-3671 Savannah Wood Preserving(800) 847-9663 (912) 236-4875 Sunbelt Material Handling....(800) 353-0892 (770) 569-2244 Universal Forest Pr0duc1s...,..........................(912) 985-8066 Universal Forest Products (Moultrie)............,.(229) 985-4009 Universal Forest Products (Union City)... .......(770) 472-3000 Weyerhaeuser C0................(800) 282-3370 (404) 355-5971
Glen Oak Lumber & Milling .....,..,.,............. ....1800]| 242-8272 McEwen Lumber Co .......602\ 297-8321 Weyerhaeuser C0......,.........(800) 752.6032 (502) 368-3331
Elder Forest Products..........(800) 256.71 97 (31 8) 625-81 41 Elder Lumber Co., Roy 0...............................(800) 844-0615 Elder Wood Preserving........(800) a67-8018 (318) 964-2196 Landry Lumber Sales,
772.7550 Smith Millwork, Inc. .,..,..,........................,.......(336) 249-8171 Staubach Co., The.. ......(704\942-2300 Tank Fab lnc. Universal Forest Products............. ........(910) 675-8999 ,.......(704) 85s-1 600 V-lndustries............. ......(919) 552-6889 Weyefiaeuser (Charlofte) ...(800) 645-9370 (704) 595-9700 Weyerhaeuser
BMD (Greensboro)...............,.(800) 438.4423 (336) 605-3240 Williams Lumber Co. of North Carolina, lnc. ..(252) 442-2136 0rumml
,.....(800) 375-6025 Cedar Creek Wholesale, Inc. (Tulsa) .............(800) 299-9870
Tucker Lumber Corp.,
C.M.............................(843) 672-6135
Epperson Lumber Sa|es.................................(866)
McEwen Lumber Co. (Memphis)..................,.(901)
McEwen Lumber Co. (Nashville).........,.....,....(615) 793-7746 l\4emphis Hardwood Floonng C0....................(800) 346-3010 Mid-South l\4etal Pr0ducts,..,..........................(901) 854.6855 Weyerhaeuser (Knowille)....(800) 896.2721 (423\ 523-1311 Weyerhaeuser (Memphis) ...(800) 238-6773 (901) 363-5693 Weyerhaeuser (Nashville) ...(877) 772-0344 (615) 331-3641 Wilson Lumber C0... ......(901) 274-6887 Tms American Pole & Timber C0...........................(713) 946-7939 American Wood-Preservers' Association.......(817) 326-6300 Boolh Lumber Co. ......(281) 449.0206 Bowie-Sims-Prange Treating Corp.................(800) 822.8315 Breco Wood Producrs..........(800) 742-3093 (903) 868-1541 Burk Distnbution Center.................................(800) 580-7748 Capilal LumberCo. .......\2541741-1727 Cedar Supply Inc..... ......1214)242-6567 Columns, Inc. ................(281) 485-3261 Eastex Forest Products .......(800) 533-3176 (281\ 442-2591 East Texas Forest Products...........................(800) 443-7883 Intemational Paper.........................................(21 4) 934.4343 Jackson & Langford Wholesale lumber.........(800) 333-8418 Jordan Hedwood, Lee Roy..(214) 357-7317 (800) 442-3396 Labels T0day........... ......(713) 939-9177 Lumber Tag Specialties Co. (800) 770"0984 (281 ) 304-0771 Mouldings & Millwork Inc.....(800) 423-0868 (915) 886-5741 Simpson Strong-Tie. ......(800) 999-5099 Spyder Inc........,...... ......(800) 231-5916 Terry Distributors, Waltet.....l7 13\ 227 -6369 (800) 633-8235 Weyerhaeuser (Dallas)........(800) 527"3868 (972) 418-8665 Weyerhaeuser (Houston)..... (800) 392-6354 (281) 531 -1722 Ulnonn American Wood Preservers Ins|itute..............(800) 356-2974 Hoover Trealed Wood Products.....................(800) 832-9663 l/adison Wood Preservers.............................(540) 948-6801 Rocky Top Wood Preservers, Inc,..................(540) 4t|3-5264 Supreme Decking.... ......(800) 532-1323 Weyerhaeuser C0................(800) 552-7710 (804) 236-5500 Circle No. 129 on o. 38 OcroBER 2001 Bullorr,lc Pnooucrs Drcnsr w t:. 0uxnllser 'i .Egnossus,/6ns 'FonuoAtn' Kozu-Wonm Fnrptnct Pnooucrs t{ow jou frave a cfroice! World Marketing of Americar lnc. . Foncso An Hg,qrnns . CorvrpLerE Frnrprace Sysrnus . VrNT-Fnee Ges Helrnns OurDooR He^qrnns . CERRMIC Heerens . KERoSENE He,qrnRs WICrs & Accnssonrcs ' & Mare! KozY-Wonm Ges Henrs.ns NEW Ponrnsrc Paopens Hrercn Chemical Specialties, Inc. ...............,.....,........17M1 522-0825 37
292-1414
794-1050

FAX to 949-852-0231

or call (949) 852-1990 or mail to Building Products Digest, 4500 Campus Dr., Suite 480, Newport Beach, Ca.92660-1872.

Building Products Digest - October 200L

For more information on products or companies (see list at right), circle the appropriate Reader Service FAX Response number(s):

For more information Jrom udvertisers, use FAX Response numbers in brackets.

Arauco Wood Products [l30]...Cover III

Arch Wood Protection [101]........Cover I

Boise Cascade Corp. [l10]....................17

Bowie Sims Prange tl05l ........................6

CanTrim t1161...............,.,,.......,............24

Chesapeake Hardwood Products tl121.............. ..............Ie

Computer Associates, lnc. 11201...........27

Cox Wood Preserving |041..............5, 22

Crow Publications [107]..........................8

Crumpler Plastic Pipe, Inc. [125].........34

Distribution Management Systems, Inc. u111.............. ..............18

Do It Best Corp. [106] .............................7

EastCoast Mouldings [131].......Cover IV

Elder Forest Products, Inc. [121].........30

Hankins, Inc. [124] .31

Landry Lumber Sales, Richard tll7l..25

Louisiana-Pacific Corp. [l03]...........3, 33

McEwen Lumber Co. [109]..................15

PACO Steel & Engineering Corp. u 131 .............. ..............20

PacTrim t1021..............................Cover II

Precision Architectural Products lr08l

Savannah Wood Preserving Company t1231.............. ..............31

Want to Subscribe? Check the appropriate boxes to begin receiving your monthly issues. tr 1 Year ($18) E 2 Years ($29) E 3 Years ($39) A For Qualified Southern Retailers and Wholesalers (Free) tr Bill Me E My Check Is Enclosed

News or Comments? We welcome your comments on artlcles, the magazine, or news of your company such as promotions, new hires, expansions or acquisitions (z/ris is afree servite).

Schwerd Manufacturing Co., A,F, tr221.............. ..............30

Somerset Door & Column Co. |261....34

Southern Cypress Manufacturers Association U15l ..............................23

Sunbelt Material Handling 11141...,..,..21

Swan Secure Products U271.................35

Williams Lumber Company of North Carolina t1191...................................26

Wilson Lumber Co. [128] .....................35

World Marketing of America fl291,..,.37

READgtr S#ffiW#Wffi
Name (P/ease print) Position Company Address City State Zro (+4) FAX
lot to2 r03 104 106 106 to1 108 109 I l0 llt ltz ll3 n4 115 116 n'7 ll8 ll9 120 t2t t22 t23 124 r25 t26 t27 t28 t29 130 l3l 132 133 r34 13s 136 t37 138 139 140 201 202 203 204 205 206 207 208 209 210 21r 212 213 214 215 216 217 218 2t9 220
index
BunorNc Pnooucrs Drcesr OcroeEn 2001
l5
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Usr rHn PowER oF IMAGINATIoN to turn your next home or remodeling project into a success with our industry leading mouldings. Our wide selection of innovative moulding styles are designed and manufactured to the highest standards.

fast(past

M"qlJi-g.

See EastCoast Mouldings at your nearest dealer or home center, or call 7-800-627-3263 for more information. Circle No. 131 on p, 38

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