policies + procedures EXTENDED SCHOOL ENRICHMENT ESE REFUND POLICY
Payments may not be transferred or refunded after the final program day of the respective program month (i.e. payments made for the month of August 2021, will not be transferred or refunded after August 31, 2021). All refunds are subject to a $10 service charge for cancellation per participant. Refunds are issued by check and may take up to 3-4 weeks to process. All sales are FINAL for ESE registration fee and punch pass.
SCHOOL’S OUT + SUMMER CAMP SERIES REFUND POLICY
Cancellations for a camp week/day must be requested a minimum of two weeks from the start date to receive a full refund, less a $10 service charge for cancellation per camp week/day per camper. Refunds are issued by check and may take up to 3-4 weeks to process.
PARENT/GUARDIAN SIGN-IN & SIGN-OUT
Parents/guardians are free to drop-off and pick-up their child at any point during ESE. Students are not to be dropped off at the school site without accompaniment by a parent/guardian. Students are only released to individuals listed as “authorized pick-ups” who must be at least 16 years of age and must be listed within the participant’s online account. All ESE staff is required to check identification of authorized individuals. Please check with the Site Supervisor at your child’s school for information on sign-in/out procedures. Late fees will be assessed to any pick-ups after 6:00 p.m.; the charge is $1 for every minute late per child (e.g. a child picked up at 6:04 p.m. equals a late fee charge of $4).
EMERGENCY PROCEDURES
ESE staff and students will practice live emergency drills throughout the school year simulating various emergencies to ensure proper preparation in the case of an actual crisis during the ESE program.
RECREATION PROGRAMS PROGRAM REFUND POLICY (excludes ESE)
If a class is cancelled by Carmel Clay Parks & Recreation, a full refund or a make-up class will be given. For any other reason, a Refund Request may be filled out and submitted fourteen days prior to the program start date. All refunds are subject to the approval of the Monon Community Center Director and are subject to State Board of Accounts claim procedures. If approval is granted, a full refund (less a $10 service charge) will be given. Refunds are issued by check and may take up to 3-4 weeks to process.
WEATHER HOTLINE I 317.843.3870
In case of inclement weather, outdoor programs will be cancelled or moved indoors. Please call the weather hotline to receive the most up-to-date program cancellations and changes.
PHOTOGRAPHY/VIDEOGRAPHY
Carmel Clay Parks & Recreation routinely takes photos and videos of participants for promotional purposes. Be aware that by participating, you are granting the department the right to use and publish your or your minor child’s image, and that no monetary remuneration will be given.
STATEMENT OF ACCESSIBILITY Carmel Clay Parks & Recreation (CCPR) makes a good-faith effort to ensure all patrons, and the community at-large, are knowledgeable of the resources and opportunities available to them, which support full and active participation within CCPR’s parks, facilities, and programs. CCPR believes every individual has the right to participate in activities and programs that support their physical, mental, social and emotional wellness, and therefore contribute to enhancing their overall quality of life. Based on this belief, and CCPR’s vision and mission, we are committed to the provision of services for individuals of all ages, skills, and ability levels. This is achieved by identifying and removing barriers in order to serve individual and community needs, as well as to provide quality programs and services accessible to all; such as our many recreational, leisure, and education-based programs, volunteer opportunities, and interactive public events. CCPR is committed to compliance with the Americans with Disabilities Act through making reasonable modifications as required by the ADA. Requests for modifications must be made through one of CCPR’s Inclusion Supervisors within 30 days of the start of the program of interest. CCPR will provide reasonable modifications as soon as possible after the commencement of the modification process. Specific criteria will be found on registration documentation. In addition, CCPR is dedicated to nondiscrimination in the provision of programs, services, and activities to the public. CCPR will continue to incorporate all consumer feedback, current research, and practice knowledge in order to continue meeting and exceeding customer/community satisfaction and to protect and promote access for all for generations to come.
AREA-SPECIFIC RULES AND POLICIES REGISTER ONLINE AT CARMELCLAYPARKS.COM | 317.848.7275
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