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AUSTRALIA and NEW ZEALAND
voLUMe 17, IssUe 5, 2023
on the cover: MyHome
pres I dent: Colin Bradbury. colin@cgbpublishing.com
pU b LI sher: Vikki Bradbury. vikki@cgbpublishing.com.au
ed I tor I a L depart M ent: editor@cgbpublishing.com.au
sa L es & M arket I ng M anager: Annie Bradbury annie@cgbpublishing.com.au
prod U ct I on: Katie Wareham production@cgbpublishing.com.au
acco U nts: accounts@cgbpublishing.com.au
desIgn: Jejak Graphics. jejakgraphics@gmail.com
cgb pUbLIshIng PO BOX 17
Pomona, QUEENSLAND 4568
TEL: (07) 5485 2704 www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz
to sUbscrIbe: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au
The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.
o n the cover of this issue, we have Franchisee Josie from My h ome. My h ome are a turn-key franchise that has provided excellent work life balance for Josie, you can read more about her journey on page 12.
We also look at a number of successful women including, Gazal from Quest who is making her mark at the new Quest Wintergarden. We also hear from three women who own chicken franchises and are achieving great things in part due to the support from their Franchisor Craveable Brands.
We have expert advice regarding the future of franchise education from Kate Hopson of Spudbar, and Seva Sumari of DMAW Lawyers guides us through avoiding hefty fines. The FCA helps us decipher the growing cyber security concerns most people face and Emma Tobias of the ATO provides invaluable tax tips to ensure you maximise your return and minimise your risk. From a legal perspective we hear from Bill Morgan of Morgan Mac Lawyers about Disputes and Resolution.
Our usual contributions by Robert Toth and Brian Keen delve into home services franchises and we hear why Deckseal is a trusted and reliable brand. Megasealed introduces us to 3 Franchisees living the Mega Dream and Aramex has some exciting new technology in the works which you can read more about in this issue.
Don’t forget to look at the A-Z franchise listing directory with a taste of some of the franchise opportunities available right now
Until next time, enjoy the read!
Vikki Bradbury Publisher
“ Becoming a MyHome owner was the best decision I ever made, and I’ve never looked back.”
- Josie Kelly, MyHome Franchise Owner
Cover Story
12 MyHome
An incredible System that Provides Josie with Work Life Balance
In every issue
8 What’s New! Announcements from the Industry
14 FCA - Data Security - An Increasing Concern
71 Professional Services Listings
72 Franchise Listings
74 A-Z Franchise & Services Directory
Snapshot
28 MYKIKI: A Franchise that Hits your Sweet Spot
Focus Features
22 Hydraulink: Link yourself to a booming industry
Women in Franchising
50 Q&A with Gazal Kamali: Quest Wintergarden
Spotlight on Service
54 WAM - Be Your Own Boss: Going into Business Seminar
24 Stagecoach Performing Arts: 35 years of international Experience in Performing Arts
60 Complete Nursing: Complete Nursing Launches New Franchising initiative
62 Universal Fitness: A Premium Boutique Health Club
66 Franchising Expo: Franchising & Business Opportunities Expo Returns to Sydney
The SANFL (South Australian National Football League) has partnered with Australia’s indoor golf entertainment brand X-Golf to open the franchise’s second – and biggest – SA venue located at West Lakes.
The obstacles of the Hey Caddy course will test the putters of families, friends and workmates as they vie for bragging rights in a fun-filled environment. X-Golf West Lakes will also offer the signature national X-Golf virtual competition ‘X-Golf League’, lessons from a resident golf pro, kids’ birthdays, school programs, corporate events and parties.
SANFL CEO Darren Chandler expects the X-Golf West Lakes will be a big hit with the golf-loving public, people just starting the game, or those looking for a unique venue to throw a party or hold a corporate
function or team-building activity. “We are excited about welcoming the South Australian community to X-Golf West Lakes when it opens its doors in June,” Mr Chandler said.
Mr Chandler said the purchase of an X-Golf franchise aligned with SANFL’s strategic goal of identifying new business ventures that can generate revenue to be invested in football and help grow the game. He said SANFL already had very strong capabilities
in hospitality and functions through the Mosaic Hotel, so extending this offering at the West Lakes precinct made sense.
“As a not-for-profit organisation, SANFL will re-invest revenue from X-Golf West Lakes into all levels of football, from talent pathways to SANFL Juniors and community football, inclusive, indigenous and multicultural programs,” he said. X-Golf West Lakes will employ up to 25 full-time and casual staff.
in the 1980’s, John saw an opportunity to franchise the Dymocks brand and travelled to the United States, Canada, England, China, Japan, and Europe to find the best ideas and the best bookstores to develop a model to fit his vision of the ideal bookstore.
On his return, he radically changed the format of the store and, in 1986 introduced the Dymocks Franchise System, allowing individual small business owners to benefit from the century old Dymocks’ bookselling tradition.
As a franchisor, Dymocks offer a deep understanding of the industry backed by years of experience and with all the support measures available to Franchise Owners on their business journey.
The great-great-nephew of the founder of one of Australia’s most iconic retail brands – Dymocks - has been given the 2023 Franchise Council of Australia Hall of Fame award.
Chairman of Dymocks Group, John Forsyth AM, is the grandnephew of the original William Dymock who founded the bookstore in Sydney in 1879.
The Hall of Fame award was presented to John Forsyth at the 2023 National Franchising Convention Gala Dinner and recognises an outstanding contribution to franchising and small business in Australia.
Thanks to John Forsyth’s vision in the 1980’s there’s the opportunity today for people who dream of opening their own bookstore to join the Dymocks franchise community and share the franchise’s continuing success.
The National Franchise Convention is the largest and most comprehensive professional development event on the FCA’s annual calendar and approximately 500 decision makers from major franchise brands across sectors attended NFC23 on 15-16 May at the Star Gold Coast.
Inflation has put small businesses at risk of insurance coverage gaps, warns SME insurance expert Jane Mason from BizCover. Losses due to significant events may result in insurance claims that don’t cover the total cost of replacement due to the rising cost of materials.
Small business owners can reduce coverage gaps by regularly assessing their risks and ensuring they have sufficient insurance coverage for the current value of their assets. Small businesses may be at risk of insurance coverage gaps due to inflation, says SME insurance expert Jane Mason, who urges business owners to review their policies before it’s too late.
Losses due to storm, fire, and other significant events could result in insurance claim payouts that don’t cover the total cost of replacement due to the difference between what the business has insured and the cost to rebuild.
“What was the right cover one year may not be enough cover now because of the rising cost of materials,” says Mason, Head of Product, Channels, and Risk at SME insurance service BizCover.
Overall, the price of building construction rose close to 12% over the year to December. This means that if you insured your building in December 2021, the cost to replace that building may have increased by 12% in one year. “The affect inflation has on replacement costs cannot be overstated. Aussie businesses could be left with a serious financial crisis by not having enough coverage to cover your loss.”
The rise of job hopping among workers is changing the landscape of employment, with companies needing to adapt their retention strategies to keep employees engaged.
Clearly, retention needs a renewed focus, with research showing that staff turnover increased for over half (58%) of employers last financial year with a third believing this will accelerate this year. it’s been a challenging three years for businesses, especially in the wake of the COV iD-19 pandemic as employed people’s needs and wants change meaning employee retention has become critical for Australian businesses.
A high turnover of staff costs time, effort and money with businesses spending approximately 1.5 times their annual salary on finding a replacement, which is coupled with a loss in knowledge, skills and productivity.
However, Brooks Australia has been going against the grain, with the average worker
being employed for more than nine years. Cathy Brand, CEO of Brooks Australia, says employee retention begins with getting things right from the outset.
“Companies that recognise the key priorities for their employees can proactively design policies and culture that foster employee retention. This involves staying connected, actively listening, engaging with employees, and understanding their perspectives,” Brand says.
“Today’s workforce has developed new attitudes to how they work. There is a big emphasis on how work fits into their lives including family time, autonomy in their roles and flexibility in where they work, especially in the wake of the COV iD-19 pandemic.”
“There are a few simple strategies all companies can implement that don’t involve money. Employees are looking for good management, good work relationships, to be engaged and satisfied with their roles.”
Building a career, not just a job: Employee retention in a world of job
Leading courier, freight, logistics and handling corporation, PACK & SEND, has today announced its FY2022 results. PACK & SEND closed with a A$103m global system wide revenue, up 13 per cent on the previous year. Opening 11 new centres and with no closures, PACK & SEND expanded its network to 124 Service Centres.
PACK & SEND is part of the MBE Worldwide (“MBE”) group of companies headquartered in Milan, italy. MBE is a leading ecommerce enabler proving solutions in ecommerce, fulfillment, shipping, marketing and print solutions to SME’s and consumers. At the forefront of its model, is continued investment in technology and training, leading PACK & SEND to continue to deliver innovative systems and development that give its Franchise Partners the strategic edge required to grow and succeed organically.
PACK & SEND Country Manager, Nicholas Woodward said, “We have set our sights on a growth roadmap. Our 124 nationwide footprint includes 43 logistic service centres and this will expand to at least 10 new centres in the next year with a target of 150 centres by 2025.”
“MBE Group has strengthened our brand and has enabled us to operate with global sophistication and offer new capabilities,” he added.
“ i can proudly say that 2022 has been probably our best year ever, both in terms of organic and inorganic growth,” said Paolo Fiorelli, MBE Chairman and CEO.
“Our future plans will keep leveraging on the passion, commitment and skills of our People combined with our innovative technologies, to help all of our customers to solve their daily challenges,” concludes Fiorelli.
GapMaps, a cloud-based data intelligence platform used by brands to pinpoint optimal locations for its physical stores, has released its quarterly Health & Fitness Retail Network Report, tracking centre openings and closures in Australia for the three months ending 31 March, 2023.
Monitoring 21 brands in 3,218 locations across Australia, the report shows 51 new centres opened and 57 closed: a net reduction of seven centres. Amongst the brands tracked, Fitstop Australia (+nine) and F45 (+eight) led centre openings in the quarter, whilst F45 (-10), Plus Fitness (-seven) and EFM Health Clubs (-seven) recorded the most centre closures.
At a state level, New South Wales saw most store openings with 18, whilst Queensland recorded the most closures with 20. “Despite this net decline, the sector has maintained strong growth over 12 months, with an overall net increase of 48 centres,” said Scott Johnson, Senior Analyst, GapMaps.
“This growth has been driven primarily by Fitstop Australia (+38 openings, 0 closures) and Body Fit Training Australia (+34 openings, no closures).
“This latest data continues to illustrate how brands are adjusting their network portfolio to cater for demographic changes as they look for optimum locations across the country,” he adds.
“Our GapMaps Live platform continues to provide network planners with the very latest data to help them make more informed decisions on where to open and close their fitness centres, and get timely insights into the changing competitive landscape across the sector.”
products exclusive to Just Cuts salons they earn points they can redeem for rewards like gift cards with major retailers.
Just Cuts CEO Amber Manning accepted the award at a Gala Dinner held at QT in Surfers Paradise.
“Digital innovation is important to us because we know it’s important to our Clients and teams,” said Amber. “Our digital innovations need to be simple because we specialise in cutting hair for everybody, and all digital technology is designed to provide practical improvements in our salons.”
“Digital transformation is an internal process as much as an external one. By using digital technology to monitor individual Stylist Cut rates, manage rostering and identify busy periods and track sales, we can capture what’s working and identify areas for improvement to ensure every Stylist provides and every Client receives a WOW service experience at Just Cuts salons.”
Just Cuts has taken out the Digital Innovator prize at the Australian Retail Innovators awards in recognition of the brand’s ongoing commitment to convenience that continues to deliver for Clients.
Now in its fourth year, the awards are presented by Retail Doctors Group and form
part of Australia’s largest omnichannel retail event, Retailfest, which was held at the Gold Coast Convention Centre for 2023.
Just Cuts have also invested in developing an internal app that allows all employees to accumulate points from sales, referred to as the empowerment program. When Stylists empower Clients with JUST iCE Professional
“Mental health is a big charity focus for Just Cuts owners who represent a growing network of small family owned businesses. That’s why we invested in a first for the hairdressing industry during COV iD– a digital mental health and wellbeing service that both our salon owners and Stylist teams can access anytime, anywhere.”
Be Your Own Boss is an information source for people thinking of starting or buying a business and is written by Bill McGowan. Bill has over 50 years’ experience in business and started the highly successful Fastway Couriers in 1983. The book aims to make the process of staring or buying a business more manageable. Bill’s style of writing is intriguing and absorbing which makes the book an easy-to-read wealth of information.
Brem Ellingham from Peak Marketing says “Be your Own Boss by Bill McGowan is a great read and is full of tips for potential business owners drawn from Bill’s 50 years of business experience and his successes in franchised business”.
David Tran, Operations Manager for National Facilities Management calls the book a must-read. “What sets this book
apart from other business books is the author’s focus on entrepreneurship as a mindset, taking risks, and being open to new opportunities. The book provides a step-to-step guide on how to start a business, from identifying what type of business is right for you to completing comprehensive research on the business you are interested in, the type of business models that are most suited to you along with how to write an effective business plan and much more!” says David.
Former franchisee Kevin Hoare related to the practical advice in the book and said he hung on to every word. “The book sets out clear objectives for motivated individuals, with the desire to better themselves, so Bill’s advice in this book to work hard and follow your goals gives us all a clear message that aggression plus goal setting = motivation”. Kevin’s goal was to better my life and be my own Boss.
after a successful career in marketing and at a pivotal point in her life, Josie contemplated starting her own business, driven by a desire for more flexibility and freedom.
Josie’s introduction to MyHome came when she utilised their services to prepare her own house for sale.
Impressed by the exceptional experience, she recognized a significant gap in the market for the premium service that MyHome provided. Intrigued by the brand, turnkey operating system, and the potential to own a business that could deliver financial success without compromising her personal life, Josie approached MyHome to explore joining their team.
Now a proud owner of a MyHome management franchise, Josie revels in her newfound freedom and flexibility, cherishing the opportunity to prioritise what matters most to her.
Instead of being tied to an office, Josie starts her days by briefing her teams over a coffee in a local café. She structures her daily tasks around her schedule, often finishing work by 4pm.
Josie has achieved the perfect balance between owning a thriving business and living the lifestyle she desires.
In her own words, “I really love my business. I have four vehicles, eight full-time staff, over 130 customers, and a waiting list. Most of the customers are people I know personally. It’s just the right size that I want it to be.”
The success of the MyHome franchise lies in its well-crafted system. Josie is able to consistently work a four-day week, allowing her to spend more time at her beach house.
Another major advantage for Josie is the easy accessibility of all the necessary resources for running her business. Policies, procedures, manuals, training videos, and marketing materials are conveniently available online through the digital platform called MyHome Central.
By combining immaculately refined processes, scientific principles, and cuttingedge technology, MyHome offers a turnkey business opportunity with immense potential. With a low-cost entry, advanced systems, centralised support, including call centres, and digital innovations such as MyHome Central and the MyHome App for mobile
“Becoming a MyHome Owner was the best decision I ever made, and I’ve never looked back.”
and tablet operations, MyHome sets the benchmark for the industry.
Bringing new team members on board is a breeze, thanks to MyHome’s comprehensive induction and training program.
As Josie puts it, “What really impressed me was the turnkey operating system that allowed me to hit the ground running. I can run my business from any location I choose.”
Knowing that she can rely on the expertise and support of the MyHome head office, also known as the MyHome Hub, provides Josie with tremendous reassurance.
MyHome stands as a premium home services business, revolutionising the industry with its highly systemized and digitallyled management franchise tailored for the Australian market.
With a strong emphasis on creating time for what truly matters, MyHome attracts individuals seeking a business with an optimal work-life balance, combining substantial income with an exceptional lifestyle.
Over the past 15 years, the franchise operation has been meticulously developed and refined, serving numerous households that value a service that enhances their lifestyle.
To quote Josie once again, “To me, MyHome isn’t about the cleaning; it’s about a way of life. It’s about improving our customers’ lives by giving them back the time to do what matters most to them.”
Furthermore, Josie holds deep appreciation for MyHome’s involvement in the community through the MyHome Cares program,
particularly their ongoing support for Sacred Heart Mission, where she had previously worked and volunteered for several years.
Discover more about MyHome and embark on a remarkable journey. With the premium home services sector experiencing rapid growth and more individuals seeking toplevel services to ease the pressures of their busy lives, the demand for MyHome’s services continues to soar. Limited franchises are now available across Melbourne’s finest suburbs.
If you aspire to lead a life like Josie’s and own a similar business, take the first step by visiting https://myhomefranchise.com. au/business-franchise/.
10 Key Features o F a MyHo M e M anage M ent Franc H ise…
• A premium br A nd with thous A nds of s Atisfied customers
• o ne of the fA stest growing m A rket sectors
• 80% repe At business with A high referr A l r Ate
• low initiA l investment
• t urn-key oper Ation
• proven business model with robust oper Ating systems
• fA st tr Ack stA rt up progr A m
• i ndustry le A ding support A nd tr A ining
• 4-dAy working week model offering freedom A nd flexibility
• b uild A s A le A ble A sset
A new issue – data security – is moving up with staff shortages, escalating interesting rates and inflation, as an increasing concern for Australian small business, according to the Franchise Council’s latest national survey of franchised businesses.
The First Quarter 2023 Franchise Business “Pulse Check” survey included responses from 138 brands covering 15,973 individual business outlets (15,549 franchised and 424 company operated) employing 65,416 Australians.
The top three concerns or challenges for franchise systems in the March 2023 quarter were:
1
Availability of suitable employees at 65% (up from 56% in December) remains the most significant challenge
2
Rising interest rates and inflation at 60% continues to build (up from 56%, 54% and 39% in the three previous quarters)
3Franchisee recruitment challenges at 46% also has increased in the last two surveys (up from 36% and 29% in the December and September quarters).
60% of respondents also indicated they were increasingly concerned about data security. 77% of respondents expected their bankers to protect them from fraudulent conduct in relation to their bank accounts.
At 37% of respondents, NSW overtook QLD as the strongest performing state or territory for franchises over the past 12 months, followed by QLD (24%), VIC (15%) and WA (13%).
Respondents in NSW and VIC equally (37%) indicated that in the next twelve months they were most likely to expand business.
Forward sentiment in relation to revenue expectations remains positive for the June 2023 quarter with 39% of respondents expecting stronger revenue over the next three months, 15% expecting a decline and 46% expecting revenues to stay about the same.
The percentage of respondents feeling optimistic about business conditions in the next six months remains solid with 51%
of respondents feeling optimistic or very optimistic. 18% of respondents were feeling pessimistic and 31% indifferent.
Respondents anticipated the opening of 785 new franchised units in the next twelve across their respective networks for which 56% would require access to finance.
This latest survey shows that despite the economic challenges, franchised businesses continue to be resilient and expand, and there is a strong sense of optimism about the outcomes expected for the remainder of the year. v
t he franchise council of Australia is the peak industry body for the $172 billion Australian franchise sector. we represent franchisors, franchisees, business advisors and small business owners who collectively employ more than 565,000 Australians. t he fc A advocates for responsible economic leadership at a national level as part of our mission to support the ongoing success of our members, franchising, and businesses across Australia. Phone: 03 9508 0888
For over 40 years, we’ve been serving fun, contemporary and tasty food to hungry West Australians and we aren’t slowing down! It’s only getting better – we’re bringing our lip-smackin’ menu to more locations across NSW, VIC and ACT.
The success of Chicken Treat is evident through our store growth strategy and store sales figures. If you’re looking for a proven and trusted business model with a loyal customer base and extensive support and training, Chicken Treat could be the perfect opportunity for you.
leisha.fontana@craveablebrands.com
manal.haydar@craveablebrands.com
It’s hard to avoid the ‘AI’ message these days, it’s an advertisers dream product. Talk to almost anyone working in the tech world and they’re furiously trying to integrate AI into their products or services in some way.
Outside of the tech world it’s a little more reserved, we may hear a lot about AI but most of it seems to be either about writing our children’s homework for them (it can), or how we’re all on the fast track to Skynet and cybernetic Arnold Schwarzenegger look-alikes (we hope not). Setting aside the frivolous and the fantastic, what can AI do for you today?
Well, before we dive into what AI does, it might be useful to look at what AI ‘is’… Artificial Intelligence refers to the development of computer systems to perform tasks that would typically require human intelligence. At its simplest AI is basically a very large set of instructions (algorithms) that enable computers to interpret large amounts of data, and then make decisions or perform tasks without explicit instructions for each step.
AI actually encompasses a range of technologies including machine learning (computers learning from data and making predictions based on patterns), deep learning (a type of machine learning that uses artificial neural networks and tries to mimic the human brain), natural language processing (teaching computers to understand and interpret text or speech), and computer vision (enabling machines to see and understand visual information). Often rolled into all of this is the field of robotics where mechanical engineering and electronics allow all that fancy programming to interact with the real world.
In short summary, the goal of AI is to create systems that mimic how we fleshbots do
things, understanding natural language, recognising visual input, and making informed decisions with all the relevant information they possess or can gather. So, if you’re not truly scared of what AI might become (or even if you are but you’ve got a few minutes to spare) let’s look at some of the areas in which AI can be useful to small business now or in the near future.
AutoMAt Ion A nd Eff Ic IE ncy
– Because of its ability to learn and adapt to information it hasn’t seen before, AIdriven automation can be used to streamline repetitive tasks such as data entry. This could be an AI ‘reading’ your supplier invoices and loading them into your accounts system, adapting almost instantly to different invoice formats, templates, and information, and flagging the occasional document it doesn’t understand for human review. Taken a step further the system would not just input your invoices, but highlight when something is out of the ordinary, such as a change in bank details or an abnormal payment amount.
dAtA An A lys I s A nd dE c I s Ion M A k I ng – AI is all about big data. An AI enabled reporting tool could quickly extract meaningful insights and trends from a wide variety of sources, and then present that information to a small business owner just like a qualified business analyst might. Your AI enabled dashboard could help you understand and manage inventory control, sales forecasting, customer segmentation, resource allocation, and more.
AI V I rtuA l Ass I stA nts
(c h Atbots) – The chatbot is perhaps where most of us have already encountered AI, sometimes without even knowing it. The chatbot can analyse customer feedback across multiple channels such as social media and quickly improve their responses and effectiveness. Forget about writing complicated FAQ’s for your website, or trying to guess at what customers may search for, customers simply ask their questions in a natural way and are given the most appropriate answer, from a link to a product manual to a scheduled meeting or phone call.
sA l E s & M A rk E t I ng – AI can use information about how customers interact and then tailor your products and services to suit, guiding them to the right products faster and improving customer satisfaction. Or perhaps AI could look at market supply and demand factors to help with pricing and cost management, perhaps by recognising that there’s a drought in Brazil that will drive up the price of coffee before your non-AI competitors do.
c yb E r sE cur I ty – This is a definite hot button for those of us in the finance world. Having an adaptive AI looking out for potential red flags in communications or network traffic and monitoring for security breaches could be a boon. Everything from fast learning text and email spam filters, to identifying out of the ordinary requests for data across your network.
lA nguAg E t ools – It used to be that to sell into markets with a different language you needed to translate almost everything you do beforehand. Now AI powered translators can deal with just about anything, from a restaurant menu to a complicated set of assembly instructions. This might allow small players to compete on the global stage in ways that they never thought possible. Phew! You’ve made it this far. Perhaps you’re even more concerned than ever about the threats posed by AI, or you’re excited about all the opportunities it presents and you just want to know ‘Where do I get it?’. Well, you really don’t have to look very far to find AI being integrated into many of the software tools you’re already using (or could be if you wanted to). Here’s just a few examples:
s quare for r estaurants – The popular payment processing platform offers AIenabled tools that help analyse customer
order history, identify popular menu items, suggest side order or add-ons, and provide insights into data targeted at streamlining small restaurant operations.
shopify k it – Kit is a virtual marketing assistant tied to the popular Shopify platform. Kit can coordinate social media marketing campaigns, send personalised EDM’s, and provide analytics that help small retailers to optimise their marketing and reduce their cost of sale.
g rammarly – If you’ve watched anything on YouTube you’ve probably seen a Grammarly ad. The AI-powered writing assistant provides real-time grammar, spelling, and writing style suggestions to help make written communications clearer and more concise.
c hat gP t – No article on AI would be complete without mentioning ChatGPT. Amongst many other things, the AI powered
chatbot can be integrated into websites or customer support systems which could improve response times and free up human resources for more complex tasks.
It’s clear that no matter where we turn, the AI genie is coming out of the bottle at an ever-increasing rate, and all of us will in some way or another be interacting with AI enabled tools in our day-to-day lives from now on, whether we’re asking Siri where to eat, or ordering a new T-shirt for dad.
But for those that think AI is just a passing fad, I call to mind the words of Paul Krugman from 1998 where he wrote “By 2005 or so, it will become clear that the internet's impact on the economy has been no greater than the fax machine.” Now to be fair to Paul, his Nobel Prize was for economics, and he never claimed to be an expert in technology, but you get the point, AI’s here to stay. v
In 2008 during the global financial crisis, two brothers and their best mate from Sydney started Soul Origin with the goal of not only keeping afloat, but to create a thriving business. After fine tuning the concept, three years later the first Soul Origin store was opened in 2011 and the Soul Origin brand was unveiled to the world. Since then, Soul Origin has grown to over 140 stores across Australia.
Soul Origin has franchise opportunities available all over Australia. Available locations are being updated weekly as landlords present new opportunities for Soul Origin to grow.
Our network of Franchise Partners all have two things in common. They have a love of fresh, healthy and delicious food and a passion for good quality, killer coffee! We are always on the hunt for more likeminded individuals to join the family to help us grow our brand and become the freshest, fast food restaurant in Australia.
Food is the heart of Soul Origin’s business. Stores offer a wide range of delicious wholesome breakfast, lunch and salad options with all products made fresh daily in-store. Soul Origin’s team includes chefs and food specialists who are tasked with monitoring the latest trends to stay ahead of the curve. Strict adherance to the highest standards of freshness, plus a commitment to excellence in quality, flavour and service has enabled Soul Origin to become a loved Australian fast fresh food brand.
One of Soul Origin’s key pillars to success is their commitment to creating a killer coffee. Soul Origin aims to deliver great tasting, specialty grade coffee Australia wide. The brand has built a strong reputation for our commitment to the entire coffee process. Understanding where our coffee beans are sourced and how they are roasted – right here in Port Melbourne, Australia, right through to the execution at the espresso machine.
Foo D is the heart o F s oul o ri G in’s B usiness B ut their coffee is killer!
Soul Origin’s dedicated coffee department are responsible for providing training to a large and growing network of baristas. Franchise Partners receive on-going training and development to allow Franchise Partners not only to grow, but also become experts in coffee. This ensures that each cup of Soul Origin coffee is incredible no matter which store you visit.
Soul Origin are constantly looking for new ways to bring their products to consumers in new retail environments and footprints.
Over the last two years, Soul Origin has opened their first sites within Universities and Hospitals, which are trading very well and are categories of retail which Soul Origin is planning to expand further.
Seeing a gap in the market, Soul Origin has also developed the ‘Piccolo’ store concept which began rolling out in mid 2022. The piccolo store model is the brand’s smallest footprint store, targeting local and neighbourhood shopping centres. Focused at bringing Soul Origin’s offering to neighbourhood shopping centres that focus on fresh food, local and convenience shoppers, who are highly loyal and are frequent customer base.
There are always new and exciting store opportunities that Soul Origin are looking to trial, including work currently under way to bring our healthy and nutritious offering to time poor travellers in the very first Soul Origin drive through store. There is currently a huge gap in the market for a convenient drive through offering focused on bringing coffee and healthy eating offer to provide customers and their families with alternative eating options when on the road. So watch this space!
Outside of new store formats and locations, Soul Origin has a strong strategic focus on increasing digital sales through dedicated and tailored marketing campaigns to grow online delivery, online catering, and order ahead channels.
New Franchise Partners receive rigorous training before taking over their store via Soul Origin’s in-depth 6-week New Franchise Partner training program. The program includes training shoulder-to-shoulder instore, classroom-based learning with Subject
Matter Experts from across the business, and online learning through their Online Learning Platform.
Training is delivered by dedicated Soul Origin Training and Coffee Departments. Each Franchise Partner is assigned a Retail Training Coach, Food Coach and Coffee Coach to support them throughout their training and the handover of their new store.
Soul Origin’s high standards, consistency and training are key to Franchise Partner success. Soul Origin continuously provides training and support to our Franchise Partners through the brand’s Area Coaches to ensure high standards are maintained. Once a quarter, Soul Origin hold statebased meetings with the senior leadership team to present the latest initiatives to help your business. These meetings provide an opportunity to learn key skills that
will help Franchise Partners’ success. In 2024, all Soul Origin Franchise Partners will be flying to Vietnam for a multiday conference which will focus on networking, achieving in store operational excellence, and inspirational speakers to help drive our business forward.
Soul Origin is built from a passion to connect, the willingness to learn and the vision to deliver. The culture is the soul of the brand. A culture that brings people together and represents the soul and origin of authentic food and coffee flavours from around the world. We are looking for enthusiastic individuals who have a passion like us for great food and killer coffee. If you are looking to create delicious and nutritious food and have a love for great coffee like us, now is your chance to join the Soul Origin family and help us strive to become the number one fresh fast food restaurant in Australia. v
“ One of Soul Origin’s key pillars to success is their commitment to creating a killer coffee. Soul Origin aims to deliver great tasting, specialty grade coffee Australia wide.”
Imagine your franchise system is a Formula 1 racing team. As a franchisor, you’re the Team Principal, responsible for providing the best car, technology, and resources for success. The franchisees? They're the drivers. Even with the best racing car, without well-trained drivers, winning the race would be an uphill battle.
The drivers' skillset, knowledge, and adaptability can make the difference between hoisting the championship trophy and being just another participant. This metaphor mirrors the relationship between franchisors and franchisees in the dynamic world of franchising. Franchisors who grasp the value of investing in their franchisees' education, much like training a race car driver, will undoubtedly take pole position on the track of success.
To grasp the significance of franchisee education, let's take a moment to visualise
the franchising mechanism as a clock. The franchisor is the mainspring, the driving force, while the franchisees are the gears that transfer this force into movementtranslating into sales, brand reputation, and growth. But what happens if the gears aren't properly calibrated or are lacking in necessary skills? The efficiency and accuracy of the clock become compromised.
Similarly, in the franchising world, inadequately trained franchisees can lead to inconsistent customer experiences, tarnished brand image, lower sales, and even compliance issues. On the other hand, well-trained and educated franchisees uphold the brand standards, improve customer satisfaction, and increase sales - thus accelerating the entire franchising machinery. Investing in franchisee education is not a cost - it is an investment. This investment, more often than not, results in a higher return on investment (ROI) through improved efficiency and profitability.
For instance, consider a franchisee who is well-versed in customer service skills, product knowledge, and local marketing tactics. This franchisee will deliver consistent brand experiences, attract and retain more customers, and be able to successfully market the business in their local area. They will drive sales up, contribute to positive brand reputation, and attract more potential
franchisees into the system. This domino effect is a testament to how franchisee education can pay dividends.
Moreover, education breeds innovation. A well-educated franchisee is more likely to identify market trends, customer demands, and devise innovative solutions to meet these needs. This agility and creative thinking can provide a competitive edge in the market, enhancing the franchise's standing and attracting more customers.
Educating franchisees also builds a sense of commitment and loyalty. When franchisors take the time and resources to educate their franchisees, it shows that they are invested in their success. This investment fosters a sense of belonging, which strengthens the franchisor-franchisee relationship and promotes long-term business sustainability. Additionally, franchisee education assists
Kate Hopley started her career with a 12-year stint at McDonald’s, and has since carved a successful path as a dynamic franchisor, amassing over two decades of experience in the sector. Her early grounding with McDonald’s provided a firm foundation, which she built upon with impressive success stories. She first revitalised SpudbAr , propelling it from 6 to over 23 locations, and then became a franchisee herself, demonstrating her unparalleled dedication. Further noteworthy is Kate’s tenure at Jim’s Dog Wash, where she boosted the franchisees from 2 to 14 within a two-year span, showcasing her skills in efficient franchise management. Kate is an active contributor to the Franchise Council of Australia, and channels her expertise into her latest venture, the Franchise Education Institute of Australia (FEIA).
in mitigating risks associated with noncompliance to franchising agreements. A franchisee who is educated on the legal and operational aspects of the franchise is less likely to inadvertently breach the franchising agreement, potentially saving the franchisor from costly legal disputes.
The argument for investing in franchisee education becomes even more compelling when we consider the availability of diverse learning platforms. From online courses to seminars, workshops to webinars, franchisors can choose from a wide range of educational methods to suit their franchisees’ needs. This flexibility not only makes education more accessible but also allows franchisees to learn at their own pace, leading to better absorption and application of knowledge.
As we progress into an era characterised by rapid advancements in technology and changing customer preferences, the need for continual learning and adaptability becomes more pronounced. The more franchisors invest in their franchisees' education, the better equipped they will be to navigate these shifts and seize opportunities that arise.
In conclusion, investing in franchisee
“ Moreover, education breeds innovation. A welleducated franchisee is more likely to identify market trends, customer demands, and devise innovative solutions to meet these needs.”
education is an astute business strategy for franchisors. It's a win-win proposition that drives growth, innovation, and brand consistency, fosters franchisee loyalty, and mitigates risk. It's a strategic choice that equips franchisees with the tools to succeed, leading to collective prosperity and longterm sustainability. As such, it's not a matter of whether franchisors should invest in their franchisees' education; it's a matter of when they should start. Now is the time for franchisors to take the leap and create a more thriving, resilient, and innovative franchising ecosystem.
Let's not forget - in the world of franchising, an educated franchisee is an empowered franchisee. And an empowered franchisee is a profitable franchisee. v
“ Similarly, in the franchising world, inadequately trained franchisees can lead to inconsistent customer experiences, tarnished brand image, lower sales, and even compliance issues.”
The experience, training and backing offered to people who want to forge their own destiny in the booming hydraulics service business is drawing like-minded people to the Australasian hydraulic hose and fittings leader, Hydraulink.
“We are attracting people from many walks of life – from robust trades backgrounds, including diesel, mining, and civil engineering mechanical skills, right through to others wanting a complete change of career to take charge of their own lifetime choices and directions. Because of this, one of the leading questions we get asked is ‘What Training do you provide?’” says Hydraulink National Franchise Manager, Wayne Abbott.
We often get people who have reached a point in their career where they are already highly competent but ready to do something for themselves and their family as a franchise
operator with world-class backing. However, if others have no formal trade qualification, but a recognisable mechanical aptitude, along with the right attitude and willingness to learn, and we believe in them, we will invest in them through in-house training before putting them in the field to practise our high standards.
“The feedback from both groups is terrific. Many say, ‘Why didn’t I do this before?’ or ‘Now I can spend more time with my family instead of missing out on my kids growing up’”.
“It is a truly authentic voice of good experience,” says Wayne, who is charged with bringing into the network both in-house employees where Hydraulink provides the opportunity to own a franchise business, and new franchisees who align with the company’s can-do ethos expressed in its corporate signature of “Best Under Pressure”.
“Both new franchisee and employee applicants tell us word-of-mouth is strong within the industry that Hydraulink is the place to be if you want to get ahead. People know that we want our employed staff to
succeed and eventually open their own franchise. Also, our franchises know that we are there backing them all the way as part of the Hydraulink family of businesses, with world-class ongoing training, outstanding product and supply lines, and the willingly given shared experience of scores of people who want to see others like them advance. What makes us different is that we can and do provide a full spectrum of experience to new operators in areas where we already have a wealth of knowledge, such as civil engineering, construction, infrastructure, materials handling, primary industry and forestry, fleet transport, road, and rail operations. It gives people great confidence,” says Wayne Abbott.
Wayne notes that in-field support – including remote area operations – is complemented by initiatives such as Hydraulink Academy training and familiarisation on world-best practices to ensure uptime and reliability for clients. Hydraulink also runs trainee programmes in conjunction with industry leading companies such as Ai Group, Dale Carnegie, Skillshub and Safetyhub. These courses focus on leadership, sales, safety, hose fitting, predictive maintenance, and troubleshooting.
The Hydraulink Academy offers a range of hydraulics-focussed training programmes, including a number of nationally recognised units. The programmes – which can be tailored to suit particular requirements – are run by qualified trainers either on-site at a customer facility, through online learning, or
at a dedicated Hydraulink Academy venue in Australia or New Zealand.
“The courses involve nationally recognised units of competency, which can be used by the graduate towards a later higher qualification such as a Cert II, III, IV or Diploma within the Manufacturing and Engineering Training Package,” explains Wayne.
“Hydraulink aims to be the best in everything it does. We want to deliver top value and top reliability to customers who entrust us with their expensive machines. Unlike lesser operators, who might send out a service technician who doesn’t understand the piece
of machinery they are looking at – or don’t know how to operate in partnership with site staff and site protocols – we aim for enduring partnerships, founded on mutual respect and deep value. That’s the way we operate, and that’s what we look for in the people who join us as a family of like-minded, mutually supportive people.”
“Usually our candidates have trades, diesel, civil engineering, resources, or primary industry skills, but attitude is also very important – we will train people who are focussed on delivering enduring value for customers, and wanting to advance themselves and their families. We want our in-house people to succeed, ultimately become franchise operators, and we encourage our franchise operators to succeed and even become multi-franchise operators. Self-motivation with collective strength is a great formula. Everyone wins that way!”
Hydraulink is extensively expanding its Australian network of 14 company-owned sites, 135 network partners, and 150 service vehicles offering 24/7 onsite and mobile services to the same high levels of outstanding service, safety, standards compliance, traceability, and diverse machinery and equipment knowledge.
The Hydraulink service network, which operates over more than 400 service outlets in Australia, New Zealand, the Pacific, Asia, and West Coast USA, has a tradition of more than 75 years of service and training excellence. It was selected to provide hose and fitting services for yachts competing in the
most recent Americas Cup and will do the same for all competitors in the 2024 event. to lodge a franchise enquiry; go to www.joinhydraulink.com or email franchise@hydraulink.com.au
hydraulink Australia 1300 36 37 34 for information about this media release, please contact:
Wayne Abbott, national franchise Manager wayne.a@hydraulink.com.au0455 478 699
At Stagecoach we aim to bring out the very best in every child through our highly regarded network of performing arts schools.
Founded in 1988, Stagecoach has grown to become one of the UK’s largest networks of part-time performing arts schools for children and young people. We operate in 8 countries around the world - with our first school in Australia opening 23 years ago.
It was her love of the arts that first attracted Principal Serena Kipling to Stagecoach. She says, “Whilst working at Stagecoach, I have also worked in the engineering industry. I hold Latin and Modern IDTA awards and have danced, acted, and sung for years. Both my engineering and performing backgrounds have meant I always function by satisfying two sides of my brain – my technical, scientific side and my creative side – I can’t have one without the other! My now-29-year-old son started Stagecoach in the UK in Yarm when he was four, and it was during these early years that I became inspired. The then MD received an application from me, and as a metallurgist applying to be involved in the performing arts, scenes from ‘Flashdance’ came to mind! My engineering management expertise and experience have assisted enormously in ensuring the smooth running of Stagecoach Perth, Western Australia. It has given me the organisational capability to ensure that our students are kept safe each and every week they are at Stagecoach.”
For over 35 years, the Stagecoach model has been proven and refined to become a leading international performing arts opportunity. Franchisees build a team of equally passionate and enthusiastic teachers, qualified to bring out the very best in their students. Through singing, dancing and acting classes, Stagecoach schools provide a thriving, nurturing and supportive environment for creative learning.
That is just one of the reasons why more than 55,000 children attend our classes worldwide, every week. Today, a network of more than 320 franchisees operates over 3,000 schools and classes globally.
Five years on from investing in her first Stagecoach franchise, Alison Tasker now runs three successful schools in her Perth South territory, with six teachers, two assistants and over 125 students. Alison says, “Now that I am a franchisee, I feel in control of my destiny. I’m already earning a great income and I know what I need to do to increase my turnover - even with ambitious targets - I have developed the skills to help me get there. I love that I don’t have to worry about leasing a shop front or taking on unnecessary financial risk, especially during these uncertain times. Owning a franchise has given me not only financial independence but the freedom to be my own boss - my self-esteem has really improved too.” v
35 Years of i nternational e xperience in p erforming a rtss erena k ipling and Alison tasker
It’s incredible to see how far the franchise has come since I launched the first Stagecoach school in Australia. We’re now regarded as one of the best performing arts opportunities for children in the area. As a franchisee, I get a lot of satisfaction out of running my business.
Serena Kipling Principal of Stagecoach Perth Opened in 2000
Single Unit and Master opportunities welcome. Initial fee from $20,000 plus working capital from $11,000.
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The world of franchising has witnessed remarkable growth and transformation over the years, with an increasing number of women entrepreneurs stepping into the spotlight. Craveable Brands, a prominent player in the franchise industry, stands as a shining example of how female franchisees are thriving in the business.
Craveable Brands is a franchisor that owns four iconic Australian food brands; Red Rooster, Oporto, Chicken Treat and Chargrill Charlies. They support over 400 small business owners, operating 600+ restaurants. In this article, we explore
the inspiring stories of three exceptional women: Vanessa Deeb from Red Rooster, Hana Kaur from Oporto, and Danielle Reece from Chicken Treat. These women's journeys exemplify the potential and achievements of female franchisees at Craveable Brands.
Vanessa got her start working as a cashier at Red Rooster when she was only 16 years old. With the support of her management team and colleagues, she was able to rise through the ranks and purchase her very own Red Rooster restaurant within eight years. It was a full-circle moment for Vanessa. “I chose to become a Red Rooster franchisee because they believed in me when no one else did,” says Vanessa.
“ Oporto is a great brand, I already had experience working and running a store, and I’d always wanted to have my own business. It felt like the perfect fit.”
Vanessa relishes the opportunity to lead by example and inspire a sense of passion within her team. “I’m an owner that isn’t afraid to get stuck in and help my staff when they need it most,” she shares. “As a leader, I am patient, logical, dedicated and resilient.”
Vanessa’s business is flourishing today. “I am constantly aiming and striving to be better,” she says. “Nothing happens overnight but if you’re consistent, you’ll reach success.”
As a strong businesswoman, Vanessa has experienced first-hand the challenges that women in leadership often face. “It’s often a male-dominated space and it can be hard to feel heard,” she says. “But with the right support, anything is possible.”
Owning her own business has been lifechanging for Vanessa. It has enabled her to find a healthy work-life balance and spend quality time with her friends and family.
With her strong business acumen and passion for the brand, Hana has successfully steered her Oporto franchise to success. Her dedication to customer satisfaction, coupled with her ability to build a highly motivated team, has earned her a loyal customer base and a solid reputation within the industry.
“ I’m an owner that isn’t afraid to get stuck in and help my staff when they need it most, as a leader, I am patient, logical, dedicated and resilient.
Before joining Oporto as a franchisee, Hana had a multifaceted career which began in the workforce as a cleaner, before moving into hospitality. She knew the hospitality industry was right where she belonged. Gaining as much experience as possible, Hana worked in cafes, restaurants and kitchens across Melbourne. Then, she joined Oporto as a team member. With her devotion to customer service and quality, she was quickly promoted to shift supervisor at the busy T4 Melbourne Airport restaurant. Working at the bustling location inspired Hana to buy her own franchise. “Oporto is a great brand,” says Hana. “I already had experience working and running a store, and I’d always wanted to have my own business. It felt like the perfect fit.”
Ever since opening her store, Hana has felt an unrivalled level of freedom. As a mum, the added flexibility has come in handy. She attributes her success to the hands-on support from Craveable Brands. “They have been very supportive every step of the way,” she says. “If I’m ever going through a rough time either personally or professionally, I know I can rely on their support.”
After her years in hospitality, Hana places great emphasis on being a good leader. “A true leader is someone who leads by example to achieve and exceed business targets. At
the same time, they uphold the standards of the brand,” Hana explains.
Hana says that becoming a franchisee has changed her life. She’s quick to encourage other women to find out whether owning a business is suitable for them. “If you’re looking for freedom and want to make your own money, this is the path to follow,” Hana shares. Her advice if you’re ready to take the next step? “Dream, work hard and live your ideal life.”
Danielle Reece, a determined and successful businesswoman, has made her mark as a franchisee at Chicken Treat. Danielle's journey is a testament to her hard work, dedication, and ability to inspire those around her.
Having started her career at McDonald's at the age of 14, Danielle quickly found her passion for the fast-paced team environment. Soon after, she joined Chicken Treat and showcased her determination, leading to a promotion as supervisor and then later an assistant manager.
When the opportunity to own a Chicken Treat store in Jandakot, WA, arose, Danielle and her husband seized the chance. Within a year of owning their store, they achieved an
astounding 60 percent sales growth. Today, they proudly own four stores.
Danielle attributes her success to the support of her husband and dedicated team. By working alongside her team, Danielle sets a powerful example that earns the respect of her employees. “Leading a team to success takes patience and a lot of development,” Dani shares. “After starting with one store and moving to four, we quickly learnt we couldn’t do everything ourselves. By aiding our team and equipping them with the skills required we are able to have far more success than trying to do it on our own.”
Danielle highlights the benefits of becoming a business owner, particularly the security it provides for the future. With the flexibility to work around their family, Danielle and her husband are prepared for the day they decide to have children.
Craveable Brands is leading the way in championing gender diversity and providing opportunities for women to excel in franchising. Through their commitment to empowering women, the company paves the way for a future where female franchisees continue to make significant contributions and shape the industry. v
“ Leading a team to success takes patience and a lot of development. After starting with one store and moving to four, we quickly learnt we couldn’t do everything ourselves.”
Welcome to MYKIKI, the extraordinary waffle franchise that radiates joy and invites you to embark on a whimsical adventure. Founded by two passionate entrepreneurs in their thirties, MYKIKI has captured hearts and ignited smiles since its launch in early 2022.
Step into a MYKIKI store, and you'll be greeted by a vibrant world of pink hues and contagious laughter. It's a place where waffles take on playful shapes, created to hit your sweet spot and satisfy your cravings. At MYKIKI, we believe that everyone and anyone deserves to indulge in the simple pleasure of a delicious treat.
Beyond its enchanting atmosphere, MYKIKI is a testament to the power of embracing simple pleasures. In a world filled with responsibilities, MYKIKI invites you to savor the sweetness of life, one delectable bite at a time. Whether you're a dessert connoisseur or simply seeking a delightful treat, mykiki caters to all taste buds and delights in bringing joy to every customer.
The success of MYKIKI speaks for itself. With their flagship store in Sydney becoming an instant hit, MYKIKI expanded to Melbourne, where it was met with overwhelming enthusiasm. The demand for this vibrant franchise continues to soar, making it an enticing opportunity for aspiring entrepreneurs who want to spread happiness through irresistible desserts.
Joining the MYKIKI family means more than just owning a franchise—it means becoming a purveyor of joy and delight. It's a chance to bring smiles to the faces of your customers, creating a haven where they can escape the ordinary and indulge in the extraordinary sweetness of life. With MYKIKI, you'll be part of a community that values passion, creativity, and the art of making moments unforgettable.
As you consider your entrepreneurial journey,
let MYKIKI inspire you with its playful spirit and boundless potential. Imagine the thrill of building a business that hits the sweet spot of your customers and brings happiness to their lives. With MYKIKI, you'll have the opportunity to create a beloved brand that caters to everyone and anyone, spreading joy through irresistible desserts.
Discover the magic of MYKIKI for yourself. Step into a world of vibrant pink, where waffles shaped to hit your sweet spot await. Experience the joy, the laughter, and the enchantment that comes with being part of the MYKIKI franchise. Embrace the simplicity of spreading happiness, one delicious bite at a time, and join us on this extraordinary journey.
for more information on this delicious franchise visit: www.mykikishop.com/franchise
The recently announced Australian Federal Government’s 2023/24 Budget presents a mixed bag of effective fund allocations that can positively impact franchisees and small and medium-sized enterprises (SMEs) while leaving room for improvement in other crucial areas.
Areas where the government has allocated funds effectively and could positively impact Franchisees/SMEs.
One area where the government has allocated funds effectively is in providing relief for SMEs struggling with energy bills. The sharp rise in energy prices has put a strain on businesses across the country. The introduction of energy bill relief measures will undoubtedly provide much-needed respite for SMEs and franchisees, including businesses like PACK & SEND, who will benefit from incentives to invest in energyefficient technology. These initiatives not only alleviate financial burdens but also promote sustainability, aligning with the broader goals of building a greener and more environmentally conscious economy. $1.5 billion over the next two years will go towards targeted energy bill relief to eligible households and small businesses. Small businesses will receive a total of $650 in bill support, which will
undoubtedly reduce a fragment of financial pressure for local franchise and small business owners. The allocation of funds for franchisees and SME cyber protections recognises the pressing need to address the growing cyber threats faced by the sector. For many local franchise and small business owners, cyber risk ranks low on their list of priorities due to the numerous challenges they face daily. This vulnerability undoubtedly places a target on their backs. However, the government’s investment in this area is a welcome step, as it acknowledges the critical role that cyber security plays in safeguarding sensitive data and digital infrastructure. Adequate funding of $23.4 million for the Cyber Wardens program will empower SMEs to implement robust security measures and protect their operations from the increasing number of cyber-attacks targeting small businesses and franchisees. The first microcredential for cybersecurity in the SME sector will allow these enterprises to shield themselves from the unprecedented rise of digital threats. Additionally, these initiatives enhance the resilience of SMEs, bolster their reputation, and foster customer trust,
creating a more secure and stable business environment.
Surprisingly, one of the most outstanding figures to come from the 2023-24 federal budget has to do with aiding SMEs. The Industry Growth Program is set to launch with a funding of $392 million, intended to help small businesses, franchises and startups commercialise their concepts and expand their operations. Further measures mentioned with the budget include tax breaks for local franchises and small business owners, $290 million in cash flow relief for the sector via a $20,000 extension to the instant asset writeoff and green energy incentive programs. The government also seemed dedicated to relieving the stresses of staffing issues for SMEs and franchisees with the 2023-24 budget. The increase to the migration cap and ease of process for permanent residency will ultimately boost the number of individuals seeking employment, providing ample opportunities for small business owners to relieve staffing shortages. The budget also addresses the encouragement of pensioners and mothers back into the workforce.
Areas where the government could have done more or should have allocated funds differently for Franchises/SMEs.
However, while the government has shown effectiveness in certain areas, there are areas where greater attention and funding allocation could have been beneficial for franchisees and SMEs. Mental health support services, for instance, have not received the expected allocation in the budget. Many businesses are still grappling with the aftermath of the pandemic, facing economic pressures, and dealing with the trauma of the past two years. Increased spending in
mental health support is crucial to address the well-being of business owners and their employees, ensuring they have access to the necessary support and resources to navigate these challenging times. There was a notable lack of mental health support in this year’s budget, considering the Australia Psychological Society noted the critical shortage of psychologists in Australia, ultimately affecting access to mental health services for many. Xero’s 2023 report on the wellbeing of small business owners revealed 24% of small business owners can’t access affordable counselling and support within Australia. The report, conducted across seven countries, indicated Australian small business owners have the second lowest overall wellbeing, ahead of only the UK. Small businesses cannot run unless there are local franchises and small business owners. More needs to be done to ensure the livelihood and wellbeing of these individuals, considering 94% of businesses within Australia are SMEs. Additionally, rising costs of living, including rent, interest rates, and the overall impact on spending, pose significant challenges for SMEs and franchises. Running a local
franchise or small business is not immune to the rising cost pressures that individuals and families experience. Every dollar spent on running a business affects the income earned by business owners, who are often parents and members of the community. Balancing responsible policies that control spending and address cost pressures without pushing families and businesses over the edge is essential. A more comprehensive approach that considers the long-term impact on health, community well-being, and the ability of SMEs to remain competitive is necessary. What would ensure SMEs and franchises do not get left behind within the cut-throat economy? Liaison and collaboration with industry associations who represent the sector and have accurate understanding of the current landscape for local franchise and small business owners. Unfortunately, while the announcements mentioned above will only provide short-term relief for SMEs, it will definitely be an aid for those doing it tough, recovering from the pandemic and facing the effects of the rising cost-of-living. Regardless, any investment in franchisees and SMEs is a win-win. v
“ The Industry Growth Program is set to launch with a funding of $392 million, intended to help small businesses, franchises and startups commercialise their concepts and expand their operations.”
Poolwerx, the world’s largest global franchise pool servicing brand, is a traditional hub and spoke model of retail outlets and mobile technicians, operating a tiered system, so there are different entry points. A mobile franchise partner can for instance build up a business, expand with more vans, invest in a retail store and create their own hub and spoke model.
it’s also a brand achieving continued success and growth.
“We’ve just tipped over $150 million revenue and are already well on our way to exceed, with overalls sales growth of 50 per cent across the business in the last five years,” says CEO Nic Brill.
“With so much investment in pool building and backyards over the last couple of years,
we have seen substantial growth in the market and are able to offer more territories. This means we see growth with existing partners, and growth with new partners in mobile and retail,” says Nic.
The brand continues to expand with franchise opportunities available to suit every level of investment, from a new territory with a single service van to an established retail business and multiple
service vans. Plus you’ll have security in knowing you have the support of an award winning franchise network, having won ‘Established Franchisor of the year’ three times at the FCA Awards, most recently in 2022.
If you’re interested in taking the next step or learning more, visit us at www.poolwerx.com.au/franchising.
a diverse range of services tailored to meet the needs of various clients. By joining the franchise, individuals gain immediate access to an extensive customer base, ensuring a steady flow of business from day one.
One of the key advantages of joining Jim’s Cleaning Group Franchise is the unparalleled support system provided to franchisees. From initial training to ongoing assistance, the franchise ensures that its members receive the necessary tools and knowledge to thrive in the cleaning industry. Franchisees benefit from established systems, streamlined operations, and access to cutting-edge technology, allowing them to deliver exceptional cleaning services efficiently and effectively.
With a proven track record of success and a renowned reputation, a Jim’s Cleaning Franchise offers a lucrative business venture backed by comprehensive support and a wellestablished brand.
As the demand for cleaning services continues to soar, Jim’s Cleaning Group Franchise provides an ideal platform for aspiring entrepreneurs to capitalize on this booming industry. Whether it’s residential, commercial, or specialized cleaning, the franchise offers
Moreover, the franchise’s strong brand recognition and reputation offer a distinct competitive advantage in the market. Jim’s Cleaning Group has built a solid foundation of trust and reliability over the years, making it a go-to choice for customers seeking top-quality cleaning services. By aligning with this trusted brand, franchisees can leverage its credibility and customer loyalty to expand their business and attract a consistent client base.
There has never been a better time to join the Jim’s Cleaning Group! Call 131 546 to chat with your regional franchisor today.
say that the key to their business growth has been to focus heavily on amazing customer service which has led to good customer retention and plenty of referrals. This will be important if times get tough. They have received many national and internal awards from the Jim’s Pool Care Group, and we are sure that they will continue thriving in their business. Here is what Trenton and Nikki had to say about their recent win at the SPASA Awards of Excellence:
While many franchisees go it alone, sometimes having a partner can yield great results. Trenton and Nikki Ebner from Jim’s Pool Care Glenelg really illustrate what it means to be a power couple.
These two have won back-to-back National Jim’s Awards for their Jim’s Pool Care Franchise, being named Best Franchise in Australia.
They have also won the Best Mobile Service
Business in South Australia at the SPASA Australia Awards of Excellence. These Awards of Excellence are the swimming pool and spa industry’s highest prestige award ceremony, with nominations from across Australia, showcasing the best achievements in design, construction, manufacturing, supply, retail, products, and services.
Over the past few years, Trenton and Nikki have really excelled in their business and their efforts have not gone unnoticed. They
‘What a 24 hours we had last year when we were awarded the Gold Award for Best Mobile Pool Service in SA by our industry body SPASA. We were extremely humbled by this award and grateful at the same time for our little team of 3, all our amazing customers and our support network of colleagues (friends).
Congratulations to this amazing franchising power couple and well done on your efforts. This all goes to show that working hard as a team and being committed to your customers, really does pay off.
If you’re interested in finding out more about operating a Jim’s Pool Care Business, visit www.jimspoolcare.com.au
Leading aged care providers from three continents with experience and passion for small domestic household models of residential care are joining together to advocate for its wider adoption.
Australia’s HammondCare, the UK’s Belong Ltd and The Green House Project in the US and have joined together as founding members of the Household Model international Consortium to utilise their shared experience, skills, data and voice to promote the quality-oflife benefits of small household living.
Representatives from the three organisations today signed a Memorandum of Understanding today to form the consortium at the Australian High Commission, London.
An objective arising from the MOU will be a shared research agenda, including utilising each other’s respective relationships with universities, to deepen knowledge on the household model and how it can be further developed and enhanced.
The recent Royal Commission into Aged Care, Quality and Safety, a blueprint for reform of the Australian aged care sector, recommended a shift toward small household or small-scale congregate living.
Mr Baird said: “Our experience is that the small household form of residential care provides reductions in hospital admissions, lower use of medications, and a higher quality of life for the residents.”
As well as research, the consortium will establish areas of strategic focus, joint papers, and position statements. There will also be opportunity for staff exchanges and enhanced learning, as well as shared learning materials and packages.
brian keen b rian Keen has been involved in the franchise industry for more than 30 years and, today, is the Founder of Franchise Simply, Systems2Grow and Microloan Foundation Australia. His on-the-ground business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply, helping today’s SMEs and Franchisors grow their business by franchising.
www.franchisesimply.com.au | www.systems2grow.com
Even ten years ago, there were so many franchise groups around which were managed more informally than today.
As today, franchisees owned the business, but unlike today most franchisees were expected to manage their own marketing and sales as well as delivering the service or product to customers. Really franchisors were allowing
franchisees to use their brand to make the job easier and, in many cases, not much else was offered in the way of support.
There is no doubt though, that business today is so much more complex and franchising even more so.
The growth of digital marketing means lead generation and marketing have to be managed by franchisors in most cases. It is too big and specialised a job for most
franchisees to take on. Associated with that are other parts of business which are becoming more digitally aligned –communication systems, email, POS tied into a central bookkeeping system – the list goes on.
Franchising itself has also become more strictly legislated in the past five years or so and franchisors need to know more and have more control over what their franchisees are doing.
What this means is franchised business is becoming more sophisticated – a tricky situation for new franchisees especially those who are probably entering the world of business for the first time. They are facing a double whammy:
• Business is more digital and more complex • They have more legal hurdles to climb So, what is it that makes up a successful franchise group in 2023?
Well, Jim nailed it in the 70’s with his lawn mowing franchise and Jan Timms, in her new book, The Ultimate Franchising Success Formula, based on extensive research, has shown that principles Jim adopted are still evident today.
The foundation of successful franchises is great franchise support.
When Jim first set up Jim’s Mowing, he decided very fast that he did not want his franchisees trying to market their business. Most of his franchisees were not suited to managing cold calls or sales. Neither did he want them struggling with accounts at the weekend when they should be spending time with their families. So, he introduced his 131 number handled by a central call office and his franchisees only had to go to the home to deliver the gardening service. The call office also took the money at the same time, saving the franchisee the hassle.
Obviously today franchise support offices are more sophisticated than that – business and franchise complexity determine it. So, what are the business trends behind successful franchise support in 2023?
We none of us are good at everything. The thing is though, it is usually your franchisees who are going to bring in the money so pick them to do just that – work with your customers, make them happy and build the group. Build on their strengths. What this invariably means is many will not know how to run a business. And some will never want or be able to take on some aspects of business.
So, build your business systems to support your franchisees to do the best job they can to bring in the money.
If it means you do all the marketing and lead generation through things like social media and AdWords, then do just that. If it means you need to supply the best product for them to sell out of their café, then do just that. And once your systems are in place –document them. Carefully so they are easy to find, and easy for your franchisees and their staff to understand fast when the pressure is on.
Then, if you do want your franchisees to grow to take on some business aspects; understanding financial management and expenses and local area marketing for instance, so they can grow their businesses. Then include those aspects in your systems as well as the technical parts of the job.
You want your franchisees to do the job of looking after your customers. What this means is you will need to clearly build a support system so you can manage them carefully and consistently. Which means that only if you document the way you want your support system to run, that your support staff will know how to do the job in a way that meets your leadership goals.
Make sure your support is walking the tightrope between listening and building the relationship and making sure the job is being done the franchise way. Such a tricky balance for anyone to take on. The franchise relationship can be so fragile and letting it drop is fatal to that ever-important job of letting your franchisees bring in the money for them and for you.
Never forget the importance of training. Every franchisor gives their franchisees some form of induction training. But the best training based on your operations manuals and business aspirations underpins your support systems and never ends. It helps your franchisees know how to do the job your way from the beginning, through each performance management review. And it provides the framework for franchisees to grow and become more sophisticated and knowledgeable both as technicians and business people.
Your great systems, documented procedures, training, and support will give your franchisees a career path so they stay with you, building their businesses, some becoming multiunit franchisees. What this does is gives people a career pathway within your franchise group. This is what the best groups from as disparate examples as McDonald’s and Just Cuts do. And with a service model such as Poolwerx, new franchise partners come into the group as mobile pool service technicians. With training and support some move on to become multiunit van owners then they take on a retail outlet or two or three. Some of their more sophisticated franchisees have been with him for 20 years.
Poolwerx founder John O’Brien is open about the fact that the growth of his outstandingly successful franchise group both here and in the States is due to his support system; one which is focused on building the Poolwerx family and training everyone to become better at servicing pools and building their businesses.
And that’s the secret to developing a successful franchise group in 2023. v
“ Build your business systems to support your franchisees to do the best job they can to bring in the money.”
With a combination of expertise, innovation and a commitment to customer satisfaction and strong customer service, DeckSeal has established itself as the number one choice for residential and commercial clients seeking to enhance the beauty and longevity of their outdoor spaces.
Timber outdoor surfaces endure environmental elements all year round such as rain, sun, wind and ice. Decks left untreated can attract mould and mildew and without a protective layer, can lead to water damage to the timber causing warping and rotting, leaving the decks structural integrity into question. Deck and timber maintenance is essential to ensure the safety and longevity of outdoor areas, avoiding costly replacements down the track.
One reason for DeckSeal’s success is its unmatched expertise in deck restoration and maintenance. DeckSeal’s 4-week training gives our franchisees an in depth understanding of various wood types, finishes and restoration and preservation techniques. This expertise, along with support from the franchisor, ensures that projects undertaken by DeckSeal franchisees are executed with precision and care, delivering outstanding results that surpass customer expectations. This is evident with our client reviews!
DeckSeal stays ahead of its competitors by staying at the forefront of industry trends in products, equipment and processes. We continuously research and adopt new technologies, materials and techniques to provide the best possible outcome for their clients. Establishing and expanding new supplier relationships to implement ecofriendly cleaning products, stains and sealants and access to new and improved equipment.
With the rising popularity of outdoor living spaces, the DeckSeal franchise has emerged as industry favourites in deck restoration and maintenance services.
DeckSeal offers a range of services that goes beyond the basic deck maintenance. These services can range from maintenance to deck cleaning, sanding and refinishing, to repairing damaged boards. If our franchisee comes from a carpentry or building background, then they can even add deck builds and rebuilds into their scope of works. To add more diversity our franchisees are also trained in pressure washing, and concrete cleaning and sealing. DeckSeal has become a one stop solution for outdoor surface maintenance and repair.
The success of any franchise depends on its ability to prioritise customer satisfaction, along with unwavering support from the franchisor. DeckSeal excels in these areas. The franchisor has a genuine and committed relationship with its franchisees and is always available to support and guide the franchisees to maximise their success.
The strength of the DeckSeal franchise lies in the relationship with the franchisor and its network of dedicated franchisees. Each franchisee undergoes training to ensure they have the skills and knowledge to deliver exceptional service. Our franchisees have a great sense of pride and support for one another, exchanging ideas, new techniques and continuing to grow the DeckSeal brand. This network provides a solid foundation for the growth and success of the DeckSeal franchise, ensuring consistency and quality across all regions.
DeckSeal adopted a fair and sustainable franchise business model to allow franchisees to either run their region as a job or as a business. The large territories allow the franchisee the potential to employ staff and run multiple teams within their region. Many other franchise systems can fit 3 regions, into 1 DeckSeal region, that is how big they are!
As homeowners continue to prioritise outdoor living spaces, the DeckSeal franchise is well positioned to meet their needs and exceed their expectations. We are looking for likeminded individuals or teams to join in the rapidly expanding deck restoration and preservation industry.
The DeckSeal franchise is a mobile business with low overheads and startup fee, which makes it more accessible to anyone wanting to run their own business and have control over their work/life balance. The marketing and advertising are implemented by head office and the leads are provided for the franchisees, so they can focus on exceptional customer service and superior workmanship.
The DeckSeal model works on a franchise “fee per territory” system where territories have been established through a specific territory demographic program. Unlike many other franchises, the territories are extensive and have been selected to maximise earning potential.
DeckSeal utilises software systems “Trak” for job management and allocation, and “Xero” for accounting, which are fully integrated
• Your own exclusive large territory
• Hands on training onsite with DeckSeal master franchise or a franchisee in your state (4 weeks)
• Training in quoting and sales
• Training in software – Trak, Xero, Op Central, Stripe and GSuite
• Leads provided for you
• Uniform
• DeckSeal supplier pricing
• Marketing material and stationery
• Operation and technical manuals
• Sales and brand marketing and advertising
• No marketing, advertising, admin or management fees charged.
and make the administration aspect of the business time effective and effortless. With Victoria DeckSeal franchises at full capacity, Head Office is now focusing on the expansion of the brand across New South Wales, Queensland, South Australia, Western Australia and Tasmania.
A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. An outdoor area extends existing living space and now more than ever, people are entertaining at home and utilising their outdoor areas. There is no better time to join this rapidly expanding industry so, if you are looking for a franchise with a low entry fee, and a rewarding future, now is the perfect time to join the DeckSeal family.
We welcome applications from motivated, honest and organised people who want to own a business that enables them to have more flexibility in their lives, have control over their income and be part of a growing industry.
c ontact danielle on 1800 332 525 or email admin@deckseal.com.au for more information. don’t forget to check out our website for details on our current franchisee partners and regions available.
We are all busy these days and want things done with the minimum of fuss and effort when it comes to our personal lives whether it is lawn mowing, home cleaning, home care, car repairs or our groceries delivered. We prefer and expect all these businesses to come to us and consumers will pay for that convenience.
Franchising is in almost every business sector from food, fitness, bookkeeping, real estate, financial services, logistics, handyman, home care and the list goes on.
Retail franchises have faced difficult times over the past few years post Covid and we can still see the impact of this with shop vacancies in many suburban shopping strips.
Covid triggered many positive things, such as the incredible acceleration to digital transformation for businesses and use of social media platforms as the way to market. New franchisors need to be able to offer franchisees access to these advances to stay relevant and competitive.
The focus of the recent National Franchise Convention in the Gold Coast was “A World of Opportunity” which was right on the mark with excellent presentations on the impact of technology and AI that we all must adopt. As Michael McQueen stated in his presentation “AI is not the future it is here”!
Rising from those Covid ashes we have been surprised by the “franchise frenzy” (that’s what I call it!) of new franchise businesses and opportunities now on offer.
It shows me that franchising as a business model is still the number one business model for expansion of a brand and system over
robert toth is Special Counsel Sanicki Lawyers, with over 35 years’ experience in Franchise, Licensing and Distribution law acting for both local and International franchisors, franchisees and master franchisees and with expertise in dispute resolution. robert is an Accredited Commercial Law and Franchise Specialist, a member of the Franchise Council of Australia (FCA) and the International Franchise Lawyers Association (IFLA) and regularly writes for franchise and corporate journals online. contact robert@sanickilawyers.com.au or even call him on mobile 0412 67 37 57
slower organic growth such as hiring more staff to grow then managers to manage those staff, or compared to the risk of bringing on other investors or shareholders which are other options to grow.
Franchising still provides an excellent opportunity for those who would not otherwise be able to set up and operate their own business.
A good franchise system will provide the brand, systems, support, marketing and training needed for a franchisee to successfully operate their business.
Over the last 2 years we have established franchise systems in sectors such as dentistry, conveyancing, home wood delivery service, finance and owner’s corporation and sold the
rights to a mobile surface refinishing business. The growth has been in the areas of home services and mobile franchises, including in the financial services sector, early learning and home care/ NDIS sectors.
One of the growth areas in franchising has been the home help, home care/ NDIS sector as well as mobile franchises.
The NDIS program supports older people with complex care needs to live independently in their own homes with patients receiving a Home Care Package and then selecting their service provider.
I spoke to John Roberts, Director of Complete Nursing Franchising, a Home Care
They say home is where the heart is, but for many businesses it is also the place where the money is!
and NDIS agency we are currently working with, to finalise their NDIS services based/ franchise model.
John has been involved in many successful businesses over his career and having been a franchisee himself is now establishing his franchise with a focus on a model that is fairer and rewards franchisees for their efforts.
John states, “There will be no marketing fund, the entry cost will be highly competitive and Complete Nursing will offer new franchisees an initial guaranteed revenue stream over the first 12 months of their business which reduces the stress and pressure of starting up a new business, so the franchisee can focus on the delivery of highlevel service and care to their clients.”
Mobile franchises are attractive for a variety of reasons particularly due to the low cost of entry, flexible work conditions and the fact that with generally low overheads a franchisee can earn a reasonably good wage for their effort and build their customer base using digital marketing and social media at low cost.
The array of franchises in the mobile sector is enormous but you still need to take time and select a franchise that is right for you, your family, your work life balance expectations, and one that gets you up each morning excited to be part of the brand and system.
The cleaning franchise market is highly competitive and did very well during and post the pandemic. The sheer volume of opportunities is immense and includes systems such as V.I.P. Home Cleaning and Lawn & Garden Maintenance, James Home Services, Gutter-Vac and the list goes on.
These franchises tend to be underestimated in their ability to deliver good opportunities with mobile systems such as The Grey Army (home repairs, maintenance) and Fix N Chips (surface repairs and cleaning) as they provide flexible work hours and a good return for their effort.
Like any franchise you still need to do your due diligence to see if its right for you, as no two franchise systems are alike as to the franchise fees they charge, ongoing costs and their return. An example is that a Café 2 U mobile coffee franchise requires an up-front investment of around $120,000 whereas a VIP cleaning franchise is just $20,000. What will they deliver by way of support systems and return? Some franchisors charge a fixed fee whilst the majority still charge a royalty based on the gross revenue and a marketing levy.
• Seek expert advice from a specialist Franchise lawyer and your accountant before you commit and if the numbers do not work walk away.
• Can you see yourself working the business in 2- or 3-years’ time, or will you feel imprisoned by it?
• Once you take up a franchise there are only limited ways to exit and there may be no “pot of gold” capital return at the end, so you need to make sure you can draw a reasonable salary and other benefits along the way.
Even though they may be low-cost entry, the average cost to set up a home based, or mobile franchise may still be in the range of $30,000 to $150,000. Here are some key things to consider:
• Is the franchise an established or new brand? - a new franchise can be a great opportunity, but it can also be a higher risk.
• Does the Franchisor embrace new digital technology and systems? are they social media savvy? If not, they are likely to be overrun by more progressive competitors.
• Is there a long-term market for the product or services or is it a passing fad or trend?
• Who is the franchisor? will you meet the owner or just the sales agent or broker?
• What training and support is offered and are the work hours flexible?
• Talk to other franchisees in the system and get their feedback on the franchisor and system? contact at least 3 to gain different views.
• Are you simply buying yourself a job? That’s fine, but don’t be afraid to walk away before you sign up, if the numbers don’t work or if you are unable to at least draw a basic salary along the way – get independent financial advice before you commit.
• Are you a “force for good “and prepared to work within the franchise system rather than trying to fight or change it? If you want to change the system, don’t be a franchisee as it will likely lead to dispute!
Seek Specialist Franchise Legal and Financial advice before you commit and don’t be rushed or pressured into a decision. There is a great “World of Opportunity” out there you just need to pick the right one for you! v
“ Rising from those Covid ashes we have been surprised by the “franchise frenzy” (that’s what I call it!) of new franchise businesses and opportunities now on offer.” things to
Aramex, the global powerhouse logistics and delivery company, is set to expand its presence in Australia with a growth plan that harnesses the latest technology and innovation.
In Queensland, a groundbreaking new development will house the Aramex Brisbane depot, offices and warehouse upon completion in 2024. The state-of-the-art, 26,120 square-metre facility’s mega-site will be the size of more than three-and-a-half rugby league fields.
Ample space for freight sortation and loading, pallet-racking and vehicle entry and exit will streamline the daily operations of more than 120 Courier Franchisees who will operate from the site.
With all eyes on future sustainability, the development will make use of the sun’s energy power, featuring 1,000kW rooftop solar panels.
A strategic location within the Brisbane Airport precinct and connection to major arterial roads will be major pluses for the logistics company and its thousands of customers. They can expect significantly enhanced delivery and logistics capabilities from mid-2024 and well into the future.
Customers will be welcomed to the depot in a specially designed collection zone, staffed by Aramex team members trained in the highest standards of customer service.
The rapid expansion of Aramex in Australia was fuelled by the COVID pandemic and the resulting unprecedented demand for delivery services. As the world returns to a new normal, one in which online shopping and home delivery is here to stay, Aramex has laid out an ambitious plan for continued growth well into the future.
By investing in technology and innovation, the framework has been set for a 300 per cent increase in capacity. A first-to-market new automated sortation system will ensure the business scales up to new heights. It will sort up to 13,000 parcels an hour, a massive increase on the manual sort of 4,500 per hour currently achieved, creating an opportunity to operate at full-capacity 24 hours a day. In short, it’s a game-changer, an innovation that will allow growth in volume without increasing costs.
Efficiencies and time-saving initiatives translate to increased capacity, profits or hours in the day for Aramex Courier Franchisees. Typically, the franchisees visit the depot and distribution centre twice each day. Once in the morning to collect parcels for delivery that day, and again in the afternoon to drop off parcels they have collected on their rounds to be on-delivered.
The new sortation system will save them time through mechanisation, time that can be spent building up their business.
Customers, receivers, staff and franchisees will all benefit from the enhanced accuracy and speed of the new system. More accurate sorting means accurate deliveries. For example, if the parcel’s barcode is damaged or incomplete, the machine will default to reading the address on the label.
The Aramex online customer portal, myFastway, already integrates seamlessly with many online shopping carts, including eBay and Shopify. The new automation will allow users to track freight more accurately and import addresses. Within the myFastway portal, unique API codes (an application programming interface) will be assigned that capture address and bar-code information.
Aramex is already on the radar of many potential franchisees who are ready to put themselves in the driver’s seat of success. There are currently 120 Courier Franchisees in the Sydney metropolitan region reaping the benefits of being part of a global brand in demand.
Through innovation and improved efficiencies of the new automated systems, there is vast potential for substantial growth of the franchise partner network. v
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A Megasealed Franchise introduces you into a proven and successful business model with over 26 years’ history. Join Australia’s quality certified market leader in the repair of leaking bathrooms and balconies.
Megasealed is an Australian market leader, pioneering unique guaranteed solutions to stop leaking showers and balconies without the unnecessary cost, time, or fuss of removing tiles. Servicing over 25,000 jobs per year in over 125 territories across Australia.
Over 25,000 jobs nationally per year.
Services include leaking shower & balcony repair, grout replacement, waterproofing and tiling.
Run your own business with flexible work hours.
Enjoy customer demand from the day you start.
Full training and support provided.
Low level of investment.
Finance options available. (Conditionsapply)
National sales and marketing support.
Start your Megasealed Franchise journey today!
Find out more at: megasealed.com.au/franchise-opportunities
As Australia’s leading leak repair service, Megasealed, has been proudly operating and servicing communities around the nation for over 26 years.
What started from humble beginnings as one-man in a van leak-repair service in Sydney is now a thriving franchise operating over 125 territories nation-wide.
Megasealed opened its first franchise store in 2014 taking the first of its kind specialised balcony and bathroom stop leak repair service to a national level. Supported by a revolutionary service, it’s no surprise Megasealed franchisees continue to go from strength to strength with a demand for the service from the day a franchisee opens its doors.
Throughout their Megasealed journey, franchisees have cultivated resilient teams, contributed to their local communities, and undergone transformative personal growth— all with one thing in common, the decision to join a flourishing Australian franchise.
sydney eastern suburbs & cbd, sydney south east and canberra
Graham Evans started his Megasealed journey as a Sales Consultant and through hard work and dedication, worked his way up the company playing a major role in facilitating the franchising of the national business.
It was through these experiences that Graham decided to take the plunge and invest in his first franchise territory in Sydney in 2016.
“ I am proud to have a diverse team, including several nonAustralian born employees and refugees from war torn countries whom I have sponsored. Moving forward, I am keen on expanding my business into new regions of Australia and broadening my horizons ”– Graham Evans
Starting with just himself and two tilers, he has since grown the business to 35 full time staff. Last year he expanded into the Canberra territory which is now running with 11 local full-time staff.
Since making the decision to purchase and operate his own franchise Graham has never looked back, now running several franchise locations. Graham admits the decision has changed his life for the better in many ways.
“I am proud to have a diverse team, including several non-Australian born employees and refugees from war torn countries whom I have sponsored. Moving forward, I am keen on expanding my business into new regions of Australia and broadening my horizons.”
As a seasoned builder and Geelong local, Phil Green had hands-on expertise and extensive experience in the franchise industry. Having previously owned and operated another franchise business, he vowed his franchise ownership days were long behind him. After being made redundant at the start of COVID, Phil was put in touch with the Megasealed team. Phil got involved in Megasealed initially as a Sales Consultant and it was a mere 12 months later he purchased his first franchise and his second just 3 months after that. Today, just 2 years on, he operates a total of 8 successful territories in the Southern Peninsula and Greater West Melbourne regions.
Phil admired the transparency and support throughout the franchising process, something he hadn’t come across in previous franchise experiences. Now operating 2 thriving franchise locations, Phil couldn’t be prouder of the team he has built in a few short but busy years.
“I was blown away by the business success and motivated by the prospect of owning a Megasealed franchise. The unique franchising recruitment strategy meant I was able to learn every aspect of the business before I went all in. There were no surprises.”
Tina Cicolini is the proud franchisee of Megasealed Newcastle, Hunter Valley and Port Stephens and was initially drawn to the franchise after witnessing the clear evidence of success among the current franchisees. After jumping at the opportunity to run her own locally operated business, Tina has since spent the last 6 years building her team to over 9, operating in 3 territories.
The comprehensive service offered by Megasealed was a game changer for Tina admiring the quality, the cost-effective model, and the service as a whole that she knew she could offer to her local community.
For Tina, running her own local business is an opportunity for herself and her team to give back to the community. Sometimes this is offering a discount to those who may need it, with one of Tina’s team members even volunteering with women shelters assisting those who are going through troubled times.
“Over the past 6 years there have been changes within our region and in the surrounding landscape of business. I am proud to say we have weathered the storm of the pandemic, looking after our staff and families, and continuing to offer high quality and safe service to our community.”
Megasealed Founder and Managing Director, Jacques Courtin attributed part of Megasealed’s national success to its franchise model. This approach sees all potential franchisees join Megasealed in a Sales Manager or Technician role for a minimum period of twelve months before purchasing their own territory.
“We offer franchisees a unique opportunity to draw on our product knowledge, training resources and extensive sales and marketing support, which in combination with their low-cost investment, has allowed these everyday Australians to build their own dream businesses,” says Courtin. This year, Megasealed celebrates 26 years of national franchise operations with 34 franchises, servicing most Australian states and territories and completing in excess of 20,000 jobs per annum.
Megasealed is an Australian market leader, pioneering unique guaranteed solutions to stop leaking showers and balconies without the unnecessary cost, time, or fuss of removing tiles. Megasealed provides professional services to home and business owners, strata, bodies corporate and facility managers, real estate agents and property managers, aged care and retirement facilities, hospitals, healthcare, builders, plumbers, and government departments. Megasealed is proudly industryrecognised and a current member of the Franchise Council of Australia. www.megasealed.com.au
“ I was blown away by the business success and motivated by the prospect of owning a Megasealed franchise he unique franchising recruitment strategy meant I was able to learn every aspect of the business before I went all in. There were no surprises ”
– Phil Green
“ I I am proud to say we have weathered the storm of the pandemic, looking after our staff and families, and continuing to offer high quality and safe service to our community.”
– Tina Cicolinit ina c icolini 6th from the left pictured with her megasealed team
and white
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Morgan Mac Lawyers specialises in Business Law, Franchise Law, Commercial Litigation and Dispute Resolution.
We have been assisting franchisors and franchisees in areas including franchise dispute resolution strategies, business sales, leasing and franchise documentation, and legal and regulatory compliance.
We have been assisting franchisors and franchisees in areas including franchise dispute resolution strategies, business sales, leasing and franchise documentation, and legal and regulatory compliance.
Commercial litigation and franchising are complex areas of law We help our clients to resolve or navigate legal matters and obligations, and recommend strategies to minimise and manage the risks of legal non-compliance and legal disputes.
Commercial litigation and franchising are complex areas of law We help our clients to resolve or navigate legal matters and obligations, and recommend strategies to minimise and manage the risks of legal non-compliance and legal disputes.
We work with our clients to achieve their commercial objectives and the best possible outcome for our clients.
We work with our clients to achieve their commercial objectives and the best possible outcome for our clients.
It’s always better to be on the front foot and have a clear picture of key business areas –even if you don’t like what you see. When you’re aware and walking into the new financial year with eyes wide open, it puts you in a much stronger position to prepare, weather the year ahead and see opportunities that may otherwise rush by you.
Reviewing the previous year’s financial performance is critical but don’t neglect realigning with your business goals. These might be financial, operational, environmental, personal. Is your business still focused on the right outcomes or have you deviated in the past due to underperformance, and sometimes overperformance. Did you take the focus off the core business and its values and what did you set out to achieve. Profit goals will help set sales, expense, and employee objectives for the coming year. What product quality goals do you have? What community goals? Once you’re clear on what you want to achieve you can put together a financial plan to match the outcome.
Once you are clear on your business goals, the first step in preparing for the new financial year is to develop a strong financial plan, including reviewing your budgets, cash flow projections and sales forecasts. By taking a data-driven approach to financial planning, you can ensure you have the resources you need to achieve your business goals. Part of this review should also involve looking at current financial systems and processes. Are they working? Do you need to update your accounting software or streamline financial reporting?
The pandemic has accelerated the adoption of technology across all industries and franchises are no exception. From contactless payments to online ordering, technology has become an integral part of the franchising landscape. Wherever you can use technology to increase engagement it will save time and money. Some communication can be totally automated and you should consider automating anything that is repeatable so that it becomes systemised and can’t be overlooked. There may be ways you can use technology to more closely monitor business
“ Once you’re clear on what you want to achieve you can put together a financial plan to match the outcome.”
As the world continues to adapt and the business community faces some nervousness regarding economic stability, it’s more important than ever for franchisees and franchisors to take proactive measures to prepare for the financial year ahead.
performance or better analyse customer data. You may also be able to improve your social media strategy to engage with customers, find new customers and build brand loyalty.
In a post-pandemic world, customer engagement is more important than ever, ensuring you’re connecting well with customers when they’re onsite/actively using your services and when they’re not. Are there ways you can improve engagement? Can you offer virtual events, host online classes or workshops or create a loyalty program to reward customers for their continued support. You can also focus on creating more personalised experiences for customers. This could include tailoring promotions and offers to individual customers based on their purchase history or preferences.
The pandemic has shown us that unforeseen events can have a significant impact on businesses. To prepare for the year ahead, develop or review your crisis plan to ensure you’re prepared for any future challenges. A crisis plan should outline the steps you will take in the event of a crisis, such as a natural disaster or economic downturn.
Identify key stakeholders, such as franchisees and suppliers, and establish clear lines of communication in the event of a crisis. In the absence of this plan, stress and miscommunication become a normal side effect and employee and customer retention will suffer.
Franchisee-franchisor relationships are critical to the success of any franchising business. To prepare for the new financial year, focus on building stronger relationships as there is always room for improvement. This could include providing additional support and training, offering flexible payment terms and collaborating on extra marketing initiatives. Franchisees can also make time to provide more feedback to franchisors. This can help franchisors identifying areas for improvement and address any issues before they have a chance to escalate.
Pivots aren’t always necessary – but you need to ask the question; is our business model still meeting the needs of our current customer base? Franchisors should evaluate their business models and identify areas for
improvement. This could include offering new products or services, offering different versions of franchise sites (eg. mini site options), implementing new technology or adopting a hybrid model that combines in-person and online sales, for example. Franchisors can also look for opportunities to expand their business into new markets or regions.
Staying up-to-date with industry trends is an on-going task, but the new financial year is a good time to take stock of the major influences expected to impact your business and your customers over the next 12 months. This includes potential negative impacts but also opportunities in the market that you can take advantage of and prepare for sooner rather than later.
As laws and regulations change, franchisors, in particular, must ensure that their franchise system remains compliant. Conduct an annual review of franchise systems to identify any areas of non-compliance and take corrective action. This could include updating franchise agreements, revising training programs or modifying operational procedures to comply with new regulations.
Review brand positioning on an annual basis. This includes evaluating marketing messaging, assessing brand perception among consumers and identifying opportunities for growth and differentiation.
Taking the time to assess and evaluate annually can help you identify potential issues and opportunities so you can make the necessary changes to ensure long-term success. Going into the new financial year blindly can lead to missed opportunities, increased expenses and ultimately, lower profitability. v
“ You can also focus on creating more personalised experiences for customers. This could include tailoring promotions and offers to individual customers based on their purchase history or preferences.”John Pirlo is the founder of the Ninja Parc franchise part of the b elgravia Group’s health and fitness portfolio, while also being a multi-site franchisee. The growing national network of indoor Ninja Parc obstacle courses is founded on the belief that movement can be fun and not a chore. b elgravia Health and Fitness supports more than 100 franchise locations across the country.
In 2022, I made a huge leap from being a solo business operator to a franchise owner. I stayed within the same industry of fitness/health and even in the same suburb, but it was still a significant change. I went from having a personal training studio with 400 members to a new two-storey Genesis Health + Fitness gym with more than 1800 members.
It was a decision that required much deliberation and I have learned so much through the transition.
It is a big decision to transition to a franchise, especially if you already own your own business. Do you want to give up your unbridled independence? Will you be able to transition your existing customers to the new business? What do you get in return? And how do you know if it’s right for you personally?
I knew I wanted to grow and I was so excited about the opportunity to take a step up in the suburb where I had also built my business, as I felt confident that my current customers would support the idea.
hE r E A r E four cons I dE r At Ions
th At h E l PE d ME c EME nt M y dE c I s Ion:
I would instantly have support
Growth is scary when you’re on your own and I really wanted to remain very hands-on with my clients and not get pulled away from that by backhouse business tasks. When you become a franchisee you instantly have a support network behind you. The franchisor will take care of many tasks so you can focus on your strongest skills and keep doing the work you love, whatever aspect of the business that may be. It’s still your business, of course, but you have a professional crew behind you and can often find better worklife balance as a result.
I would double my brand power
By being associated with a franchise brand that has a reputation already, I knew I could tap into the instant benefit of that. I was
Beaux Glenn is the owner of Genesis Health + Fitness Lilydale in Victoria – a huge 1800sqm club featuring a large gym floor, three group fitness studios, a high-tech small group personal training program called Coaching Zone and a Reformer Pilates studio. Beaux is a qualified Personal Trainer, Gym Instructor and Group Fitness trainer who has been in the fitness industry for more than 20 years. Before Genesis she operated a boutique group fitness studio, DynamiCardio, also located in Lilydale.
combining my existing local reputation with a brand that also had built up goodwill over many years and I felt confident that was a powerful combination.
I would get instant purchasing power
Scaling up means investment – new fitouts and additional equipment. By being part of a much larger business, I knew I would be able to access better bargaining power than I could as an independent operator.
I could plug into a proven operating system
Running a small, solo operator business well is one thing – running a bigger business with more members, more staff and more services means a much more complex beast on a dayto-day basis. As a franchisee you are given the keys to an operating system that’s been tested over time by many other business operators before you. With a reputable franchisor, you should have confidence that these systems have been well refined and are continually improved and updated to ensure the highest possible level of success.
The first few months, in particular, were packed with learnings, surprises, high-five moments and challenges. Here are the biggest lessons I learned:
Be prepared to experiment, don’t make assumptions. With a bigger business, there is a broader audience to appeal to and what you knew worked in your smaller business may not necessarily be the perfect fit in your larger business. Don’t assume – test things out. Have a great team in place. If you’re scaling up in the same industry then, like me, you’ll hopefully be lucky enough to have a great base team already in place. You will need to grow that team to support a bigger business and it’s best to do so well in advance of the new opening. Your team is critical to your
success as the business gets bigger because you can’t do everything yourself. Push out all non-critical meetings and commitments. With a bigger business, there are more people demanding your time – staff, suppliers, partner brands and customers. Don’t overcommit yourself in the first month as you really need to have that time to focus on the new business and also step back and reflect on the opening so you can make good decisions in that critical period. Around the week 5 mark, you’ll be ready to look at different parts of the business in more detail and schedule the necessary meetings. Expect there to be curveballs. Statistically, with a larger business – there is more that can go wrong and it’s very likely it will, so you have to be ready to tackle the hurdles with a positive attitude. We faced terrible weather and flooding in the first week after opening. It would have been easy to collapse and shout “this isn’t fair” but we just had to get on with fixing the problem. Again, this is where your great team will be invaluable.
Have an external sounding board on speed dial. There’s a lot going on when you open a larger business and because it’s such a busy and intense period, it’s easy to lose perspective. Identify some key mentors or other people you respect who are familiar with the industry you work in. You will need to call on them sometimes to soundboard your ideas and decisions and ask for advice. I was lucky to have the crew behind the Genesis franchise as a support network along with other trusted professionals I’ve met through many years of working in the fitness industry. It’s a great reminder that the network you’re building right now will be so valuable if and when you decide to scale up. Schedule your rest. You need to be strict about finishing up for the day and ensuring you get both fresh air and sleep. It’s easy to go from the business straight to the laptop at home to work on the behind-the-scenes things – but pushing yourself too far is a recipe for burnout. Set a strict knock-off time and stick to it (and don’t take your phone to bed!). v
A familiar name in serviced apartments, Quest Apartment Hotels have been joined by Gazal Kamali who has opened Quest Watergardens in victoria’s taylors Lakes. Gazal has a lot to bring to the table including a fresh and modern approach to serviced apartments and years of experience as a previous franchise owner.
people seeing their enjoyment so that’s always been a focus for me. Quest stood out to me as being progressive taking on the accommodation world with modern ideas. Quest has always been open-minded in the way they find franchisees.
I have a Bachelor of Business majoring in Accounting from RMIT, so I have more of an accounting background. I used to work for the public sector before opening Battery World Greensborough. I grew that business and opened a second site before applying for a Quest Franchise.
About 10 years ago, I first inquired about being a franchisee at Quest and met up with the team however it did not quite fit in with my plans, and being capital intensive, I decided to dabble in a smaller scale business. After running two small franchises for some time, I felt comfortable being a business owner and returned to enquire again and was fortunate enough to be chosen.
I’ve always liked accommodation and I really like working with people, serving
I think I’ve always wanted to be my own boss, and I’ve always wanted to have my own business. I really like business ownership because you get a broad spectrum of tasks and need to be across all of it which I really appreciate. You can have a greater impact, you can influence your customers, you can influence your staff. I like making sure they have a wonderful time at work. That’s really important. So, I’ve always been attracted to business ownership.
Before you become a franchisee, you have to go through foundations training to make sure you’re fully equipped in knowing how to run the franchise and a hotel. Quest takes the time to ask about your goals and really try to ensure you are a right fit. They are very transparent with everything involved and provide a thorough outline of what will be undertaken. It is essentially a turn-key business so head office was there providing assistance, putting things in place, linens on the beds that kind of thing. We also get post-opening support where a few members
from head office are on-site helping the staff work with our guests. There is a lot beyond that of course, it follows a regular franchise model where you have a dedicated Franchise Relationship Manager and Quest provide support in terms of revenue, marketing, and operations.
how much previous hotel experience did you and your staff have prior to opening?
Many of my team members had previous experience in accommodation, however I’ve always been more of an advocate of hiring according to your personality and
“ If anyone’s interested in Quest, they should definitely drop an inquiry on the Quest website. I highly recommend doing it. You will be taken through the process, you are asked about who you are, what you want out of life and you will meet other franchisees.”
your attitude, rather than experience. This meant we were all learning together as a team and it created a great bond between us. Every hotel does things differently and the inevitable silos happen, like reception versus housekeeping. However, regardless of their department, our team members were in it together from the start so we felt each other’s pains when we all got on the floor and were scrubbing the tiles!
It has been good for me because at the initial stages of a hotel we have to live on site for a while which I expect to do for about 6 months which does save me a good three hours on travel time. I’m only 10 steps away from my front door!
In terms of that lifestyle balance, it really does help. I do find it is quite flexible in that yes, I have to be available every day at the moment but I do get to choose when to go on breaks and holidays. I am a bit of a night owl, and prefer to stay up late and send those emails out at midnight.
If someone was interested in joining a Quest, what would your advice be to them?
If anyone’s interested in Quest, they should definitely drop an inquiry on the Quest website. I highly recommend doing it. You will be taken through the process, you are asked about who you are, what you want out of life and you will meet other franchisees. Everyone’s just very generous with their time and they’re very transparent, so you know what you’re in for from the get-go. They don’t pop up every day, it is a very rigorous process to get through, but if you are interested in hotel ownership that then I highly recommend going for it.
I think having a franchise model is good for someone like myself who prefers the processes and procedures already created, and all of those teething issues resolved. The draw card for me is that franchising is just highly recognized in Australia as we have a lot of franchise businesses.
Have you reached a crossroads in your life and looking to make a change for the better?
Secure your family’s future and make a difference in your community, whilst building a business in the thriving and dynamic home care industry with Right at Home.
You’ll enjoy the freedom to grow your own business, with the full support of a top quality, national, home care brand delivering domestic support, personal care, skilled nursing, and allied health services. You do not have to have previous home care or health care experience. You will employ the care and office staff that you need to deliver and organise services to the community. You will be provided with the necessary training to ensure your service is delivered at the highest standard.
The home care market is guaranteed to grow for the next 20 years. The entry costs and overheads are very low compared with most businesses.
Following rapid growth In QLD, NSW and WA, Right at Home is expanding into VIC, SA, TAS, ACT and the NT with prime territories up for grabs.
Make your dreams come true… talk to Right at Home about a home care franchise today.
GREAT FRANCHISE LOCATIONS:
• Five Dock
• Caringbah
• Randwick
• Wollongong
• Bateman’s Bay
• Melbourne
• Adelaide
Mindset:
presenter - david binks
Achieve your goals and dreams with a “positive mindset”!
Most people want a successful, happy life and likely have identified goals to help them get there.
Whether these goals are for business, home, family, or just self-improvement, having the right, positive mindset is the key to making things happen to achieve them.
Everyone’s version of success is unique and we all have our own goals that align with our vision and values but need a positive mindset to realize them.
So, if you tend to have a negative mindset or are currently stuck in a rut, there are ways to help you improve your mindset and as a result, change your life for the better. during the Mindset session with david, you will discover…
• the difference between the ‘have’s’ and the ‘have – not’s’, the ‘do’s and the ‘do-not’s’ and the ‘can’s’ and the ‘can-not’s’.
• that you’ll “believe it when you see it”.
• that it’s your ‘RAS’ that keep your goals on track.
• that past conditioning may be your best friend, or worst enemy.
• that your attitude determines your altitude.
• how to change limited thinking into abundance thinking.
• how to change a negative mindset into a positive one.
goal setting:
presenter – bill Mcgowan
g oal setting is vital in bringing about purposeful positive change. Bill will provide you practical tips and ideas about how to develop and utilise goal-setting strategies. He provides practical information about how to use these strategies, practical tips and ideas to help you achieve your personal and business goals.
Goal setting is a helpful way to build the career you want. By setting objectives and creating a clear roadmap for how you’ll reach your intended target, you can decide how to apply your time and resources to make progress. Without goals, it can be difficult to determine how to successfully start or run a business, get a certain job, promotion or other milestones you want to achieve.
Everyone’s version of success is unique, so we all have our own goals that align with our values and vision for our lives. Learning to be a goal setter is one of the most important factors in your becoming a successful business person. During the seminar Bill guides you in the direction of using a goal book, as written and visual goals tend to work best.
During his 30 years in Sales Consultancy, David has developed intimate client relationships with leading Australian and global organisations across many industry types.
analysing
binks & steve panozzo
• This seminar is an information source for people thinking of starting or buying a business. It has been designed as a guide to help you organise your thoughts and to decide if being their Own Boss is really for you.
• Starting a new business is complex at the best of times and our aim is to make the process as manageable as possible.
• How well are you suited to running your own business?
• This seminar focuses on giving you the tools to analyse your suitability to run your own business using your personal wheel of fortune.
Bill McGowan is the author of the newly released book “Be Your Own Boss”, and leads the W.A.M Consultants advisory team, solving business challenges, that improve growth and efficiency. Bill has been self-employed in various businesses since the 70’s, starting and selling many businesses over the past 50 years. In early 1983, he established the franchised business known as Fastway Couriers. Fastway became a household name in Australia and New Zealand in the transport and franchising sectors. The business was also developed internationally. When he started Fastway, he was shocked at how many potential franchisees had no idea about running their own business, so Bill developed many franchisee training programs and manuals to assist them in understanding how to operate their own business.
Bill has extensive business experience and has been a guest speaker for many years at conferences & corporate events in over 30 Countries around the world, focusing on topics such as franchising, goal setting, growing sales, managing sales teams, team building, corporate change, motivation, marketing, recruitment, logistics, business& market place change, research and business planning.
David is an experienced sales recruitment, training and international sales performance coach, specialising in value-based selling. He specialises in sales leadership and management development, sales negotiation, key account management, target pursuit selling, growing market share, increasing sales conversion and yields through face-toface selling methods. In addition to sales and business training, he is also an expert in leading and managing positive culture change. David’s innovative mindset seminar will help you determine your behaviour, outlook and mental attitude and definitely have a positive effect on your business future and development.
Steve Panozzo is a professional cartoonist and caricaturist, working primarily in newsprint since 1984. His newspaper career began at The Manly Daily, then Weekly Neighbourhood Newspapers in Perth, followed by a decade back in Sydney at The Australian and The Daily Telegraph. He is currently the resident cartoonist for The Australian Journal of Pharmacy.
Steve has been a frequent finalist in the annual Bald Archy Prize since 2001. He produces a range of artwork for corporate clients, as well as drawing "live' caricatures at conferences, events and weddings. He is a life member of the Australian Cartoonists' Association and currently serves on the Board. He is the recipient of several cartooning awards, including Rotary Cartoon Awards in 2015, 2020 and 2021, and the Jim Russell Award in 2010 for his outstanding contribution to Australian cartooning.
Steve’s cartoonist talents coincide extremely well with Bill & David’s motivating methods of presenting and they provide a lasting memory, reinforcing the numerous messages long after the event.
for further information or to register for a seminar, go online to: https://www. wamcgowan.com/sydneyseminar
With hefty fines coming into effect later this year for unfair contract terms in standard form contracts, franchisors are being warned to review the terms of their franchise agreements.
The Competition and Consumer Act was amended in November 2022 to introduce penalties for unfair contract terms in standard form contracts. There is a 12-month grace period for businesses to get their agreements in order. The changes will apply to standard form contracts entered into or renewed after the grace period.
In what will be the first-ever penalties for a breach of the unfair contract terms regime, companies could be ordered to pay in excess of $50 million per breach. The changes to the law are intended to protect consumers and small businesses against an imbalance in bargaining power, in particular ‘take it or leave it’ style clauses in contracts.
Even though there are usually legitimate reasons for a franchisor to retain a certain amount of control, it is worth taking the time to consider the fine print in the franchise agreement.
The test for unfairness for a contract term under the Australian c onsumer l aw is:
• it would cause a significant imbalance in the parties’ rights and obligations arising under the contract; and
• it is not reasonably necessary to protect the legitimate interests of the party who would be advantaged by the term; and
• it would cause detriment (whether financial or otherwise) to a party if it were to be applied or relied on.
Franchisors are not immune from these changes. It is likely that a franchise agreement will be considered a standard form contract because of the limited ability for a franchisee to negotiate the terms of the contract.
unfair contract terms in a franchising agreement may include:
• Clauses which allow a franchisor to unilaterally vary the agreement.
Seva Surmei is a Principal in the transactions team of DMAW Lawyers which is a leading South Australian based commercial law firm providing services throughout Australia. She specialises in franchising, licensing and distribution, in particular, acting for major franchisors in the establishment, development and operation of franchise systems including providing advice in respect of compliance with the Franchising Code of Conduct.
Seva is a committee member and secretary of the South Australian chapter of the Franchise Council of Australia and a committee member of the Women in Franchising group. Seva was awarded “b est Lawyers in Australia” 2023 for Franchise Law and has been recognised by b est Lawyers since 2021. In 2022, Seva was also awarded “Lawyer of the year” for Franchise Law in Adelaide, an accolade which is only awarded to a single lawyer in each practice area and jurisdiction.
for no cause.
• Broad indemnity clauses in favour of the franchisor.
• Broad limitation of liability clauses in favour of the franchisor.
• Penalty charges for breach or termination of the franchise agreement by a franchisee that don’t accurately reflect the franchisor’s loss.
• Restraint of trade clauses that go beyond protecting the legitimate business interests of the franchisor.
Robert has a hairdressing franchise. The franchise agreement allows the franchisor to increase the royalty payable by the franchisee at any time during the term at the franchisor’s absolute discretion. Robert is not allowed to terminate the franchise agreement even if he does not agree to the increase.
The franchise agreement also states if Robert leaves the business at any time before the end of the negotiated term he must pay a termination fee of $500,000.
! These contract clauses would likely be considered unfair. This is because the first allows a unilateral variation to the franchise agreement and the second may be problematic if the termination fee is not a genuine pre-estimate of the franchisor’s loss.
Anita has a dog grooming franchise. Her franchise agreement states the franchisor can terminate the franchise agreement at any time for no reason however Anita does not have the same right to terminate.
The franchise agreement also includes a restraint of trade clause which prevents Anita from operating a dog grooming franchise anywhere in Australia for 10 years after the term of the franchise agreement ends.
! These contract clauses would likely be considered unfair. This is because the first allows only the franchisor (but not the franchisee) to terminate for no reason and the
second is a restraint clause that is likely to be broader than reasonably necessary to protect the franchisor’s interests.
It is vital that franchisors act swiftly to ensure their franchise agreements are in order before the grace period ends.
In reviewing certain clauses franchisors should consider the following:
• What purpose does this clause serve?
• Does this clause create a power imbalance? If so, can it be changed?
• Would the franchisee be concerned about this clause?
• Is the clause reasonably necessary to protect the franchisor’s legitimate interests?
Franchise agreements are typically weighted in favour of the franchisor and allow certain flexibility for changes to be made, particularly by way of changes to the operations manual. This is often necessary so that the franchisor can retain control of their brand, reputation and business model and for the franchise system to remain dynamic and adaptable. In many cases, there may be legitimate reasons for certain clauses to be retained in a franchise agreement but there may be room for a more balanced approach to be taken. Of course, there is also an obligation under the Franchising Code of Conduct for both parties to act in good faith in their dealings with one another.
Franchisors should seek professional legal advice about how the unfair contract terms regime may impact their business and what changes can be made now.
c ontact s eva surmei at:
Ph: 0421 931 777
Email: ssurmei@dmawlawyers.com.au
s eva surmei - https://dmawlawyers.com. au/team/seva-surmei/
dMAW - https://dmawlawyers.com.au/
There are many ways in which franchised businesses may be classified to better understand the issues, opportunities and problems the franchisees face. The most obvious classification is between franchised businesses that require a business premises and those that do not, such as online businesses or mobile businesses.
Examples of online franchised business may include online support, IT businesses and online learning. Examples of mobile businesses are a pet grooming franchise that uses a specially designed trailer, a tiling and grouting franchise, road repair business or a coffee franchise based on sales from a van.
Other businesses by their nature require a business premises. Think of your shopping centre food court business, cafes, gymnasiums, clothing retailers.
There are trends in retailing that impact on some premises based businesses such as the growing prevalence of online shopping. There are specific legal and intersecting commercial issues that relate to premises based franchise businesses.
The fundamental difference between premises based franchised businesses and those not needing business premises is the introduction of a significant third party, the owner of the business premises. Occasionally that may be the franchisor but often it is a third party.
If the owner of business premises is a third party, which has been the case in hundreds of franchise matters in which Morgan Mac Lawyers have acted, then there are two main arrangements that determine the relationship of the franchisee to the business premises. Either the franchisor requires the franchisee to find and lease its own business premises or sublet premises leased by the franchisor, or the franchisor chooses (with or without consulting the franchisee) and leases the business premises and grants an occupancy licence to the franchisee. Each type of arrangement has distinct and common risks to the franchisee and franchisor.
A lease or sublease gives a franchisee an interest in land that may be registered. This gives the franchisee greater security of tenure. If the franchisee leases the premises from the owner of the land it gives the franchisee greater independence.
In franchise dispute mediations this greater independence strengthens the franchisee’s negotiating position if they exit from the franchise continuation of the business from the site as an independent business is a viable commercial settlement option for both parties and there is no impediment to the landlord accepting. The franchisor may be satisfied that such an exit relieves it from its obligations under a lease and of a franchisee who is problematic, and the franchisee may wish to continue to operate the business and the premises with a fitout designed for that type of business.
A licence to occupy is not an interest in land and is a contractual right to occupy and use the premises for the franchised business. It gives the franchisee less security of tenure and less independence from the franchisor. It puts the franchisee in the franchise exit scenario referred to above in a weaker negotiating position.
If the franchisee has the benefit of a licence to occupy, the franchisor has a corresponding risk of obligations to a landlord that it wants the franchisee to meet but which may not be met.
The franchisor remains the lessee in this type of arrangement and its lease obligations must be met even if the franchisee’s right to occupy is terminated or the franchisee abandons the premises. The risk of meeting the lease obligations ultimately remains with the franchisor under its lease with the landlord.
Although the franchise agreement or an occupancy licence agreement will usually make the franchisee and/or guarantors liable for the franchisor’s liabilities to the landlord under the lease, the franchisor remains immediately exposed to meeting its obligations until damages can be recovered from the franchisee or guarantors and ultimately liable if the franchisee and guarantors are impecunious and the contractual obligations imposed on franchisees and guarantors to meet the franchisor’s lease obligations under the lease are not adequately secured by appropriate security over property of the franchisee and/ or any guarantors.
There are several problems that apply to all the above different types of arrangements that recur all too frequently. One of these is explained below.
Remarkably, although the lease or licence occupancy agreement term and the franchise agreement term should end on the same dates they often for no obvious commercial
morgan mac Lawyers
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purpose or legal requirement, end on different dates. They should in fact be coterminous and end on the same date.
If the right to possession by the franchisee under a lease, sublease, or occupancy licence agreement ends on a date prior to the franchise agreement expiry date the franchisee may be left without a premises but with an unexpired term under the franchise agreement and ongoing obligations to the franchisor, including payment of franchise fees.
Conversely, if the lease expiry date extends beyond the franchise agreement end date, and the franchise is not renewed, the franchisee may be left to meet obligations to a landlord under a lease, including paying rent and outgoings, without the right to further operate the franchised business and earn income to pay the rent.
The impact of inconsistent lease and franchise agreement terms can also have an adverse impact on the franchisor if the term of the franchise expires before the term of the lease
and no new franchisee is found who wishes to operate a franchised business from the premises for the balance of the term.
This problem of inconsistent franchise and lease end dates should not arise if there has been a proper due diligence by the franchisee guided by sound legal advice, but not all legal advice is sound and not all franchisees and franchisors seek legal advice.
Franchisors and franchisees need to be aware when entering transactional documents such as franchise agreements, occupancy licence agreements and leases for premises based franchised businesses that these documents may impose interrelated obligations, and several different legal relationships involving landlords, franchisors, franchisees and guarantors giving rise to risks not relevant to other types of franchised businesses not operated from business premises. The key is to understand all the relevant material legal and commercial risks before signing the relevant legal documents.
Launching this year, the successful family-owned care agency, complete Nursing and Home care, will be offering limited franchise territories across 3 states to suitable approved applicants wishing to start their own home care agency business. This exciting new Complete Nursing franchise launch is planned for August 2023, with 10 supported territories on offer initially; 3 each in NSW, Vic and Qld and one in ACT.
Complete Nursing provides high quality, person-centred home care to people living with disability and to seniors. We pride ourselves on caring for all our clients with outstanding care and support.
We offer highly motivated franchisees an opportunity to build a successful NDIS and seniors care business while giving back to their local and cultural communities. One of the most rewarding parts of this business is making a genuine and positive difference in people’s lives.
The Complete Nursing home care model has proven to be so successful, that the Directors believe that now is the time to expand from this solid base, by franchising the Complete Nursing model to capable and trusted franchise owners in selected territories across 3 states.
You may be attracted to Complete Nursing territories on offer in Queensland, N.S.W or Victoria as the base for your new health and disability care franchise, with large exclusive territories featuring a solid business development base.
As a new franchise owner, you will be joining the 7 already successful Complete Nursing branches operating profitably and serving disability and aged communities in Brisbane, Melbourne and Hobart; with a combined multi-million dollar annual income.
We will also be offering prospective franchisees a $70,000 payment for up to 12 months from, commencement payable weekly in arrears (subject to certain conditions) plus a world class I.T. and data
system, a continuous supply of professional staff and an allocation of paying clients to get you started and a very reasonable license fee and low monthly franchise fees.
Building a solid client base commenced 11 years ago, when John Roberts, the founder
and CEO, opened the first home care branch in Melbourne West, with a small management team of 3 dedicated people and a basic but professional field team.
Complete Nursing has now grown to employ 440 dedicated professionals across the group in Australia supported by our offshore recruitment and data team in Cebu, Philippines.
The Philippines offshore office team sources professionals offshore, nurses and physiotherapists, from its base in the city of Cebu in the Central Philippines. These professionals join Complete Nursing branches to provide skilled care and outstanding support to Complete Nursing clients while they study to complete visa and nurse registration requirements. This recruitment program is available to franchisees whenever they need to further build on to their field teams with skilled professionals.
Training and development is an important part of delivering quality care to our clients with disability, or who are aged and frail. As a franchise, you will have access to the Complete Nursing ‘Health Trainers’ suite of on-line and face to face training modules. Complete Nursing provides each new franchise with:
• Training for new franchises is comprehensive and complete and ensures that as a new franchisee you will be fully informed and ready to begin building your new franchise business from opening date. The Training is over one continuous week
to learn how to engage with the MYP Client Relationship Management system, MYOB accounting, Dashboard reporting, Policies and Procedures, compliance, probity and legal requirements from jurisdictional bodies.
• i ncome via a first year guarantee, minimises the financial burden when you are working hard to build your franchise income of $70,000 paid weekly in arrears to assist in the period that you are bringing on clients and generating your revenue stream.
• c lien T por T folio - Complete Nursing will also assist you with the allocation of several paying clients to get you on the way to building your successful franchise agency and practise and improve your franchise processes as you secure your expanding client base.
• Sy ST em S - we provide access to ‘state of the art’ Complete Nursing management accounting Dashboard reports that show quickly, clearly and accurately how the business is traveling; and on a daily basis. This is a sophisticated system built by our in-house I.T. team, incorporating AI processing, and is only available to Complete Nursing offices.
• Human re S ource S – Our Service Operations manager will support all franchisees after the comprehensive training program, providing management tools and ongoing operational support.
“We’re always looking for continuous improvement in our services and processes.
If a franchisee tells us something is or isn’t working for them, we can change accordingly. We’re very flexible because we really want to improve our services for our clients.”
Human Resources support and advice is so important when recruiting and hiring for a new business and Complete Nursing provides expert H.R. support from our highly qualified H.R. team based in Melbourne. You can call for prompt advice and receive a prompt answer to your queries.
The franchise office success also depends on efficient accounts, data, payroll and invoicing systems as well as accurate and timely management reporting for owners.
Complete Nursing will be accepting initial expressions of interest and formal applications can be made from August 2023 from a potential franchisee who wants to be part of the already successful Complete Nursing group of individual offices.
c omplete nursing franchising is advised by r obert toth, Accredited c ommercial l aw & franchise specialist.
special c ounsel mobile 0412 673 757named as a l eading franchise l awyer in Who’s Who l egal: franchise 2021
Early enquiries can be made to: John r oberts, founder:
john.roberts@completenursing.com.au
Website: completenursing.com.au
“ Building a solid client base commenced 11 years ago, when John Roberts, the founder and CEO, opened the first home care branch in Melbourne West.”
universal Fitness Group is a high-end Health & Wellness provider, with a five-star offering, the product provides exceptional facilities which promotes our services for all levels of fitness in a clean & safe environment that creates the second home for our members & guests
It is a professional premium wellness and fitness training centre, incorporating the latest trends in today’s industry all under one roof.
We offer multiple tiers of membership to attract and target the wider community and demography from the body builder, go-at-italone customer, athletes, corporates all the way to the mind body wellness customer. The idea is to combine power and strength training, calisthenics, functional and group classes, holistic wellness, recovery, personal training, and performance training. Incorporating an advanced digital connectivity experience, with tracking and enhancement capabilities.
Universal Fitness Group offers franchise owners multiple revenue opportunity streams, latest fitness product trends as well as a unique premium offering that leads the Australian market with member experience.
Choose your level of involvement across our category portfolio from our wellbeing concept right through to our premium deluxe models. Universal Fitness Group will be the first and only premium franchise health & wellbeing product now available to the public, looking to expand in selected territories across Australia and into South-East Asia. for further information and to view our 12 step Model in becoming a franchisee, scan the Qr code, fill in your information and we will get in touch.
universal by name, local by results.
As we welcome the 2023-24 financial year, it’s time to start looking at your 2022-23 tax return. the AtO wants to make it as easy as possible for your franchise to get your tax and super right. Here are some tips to get your tax right and set yourself up for the year ahead.
You can claim a deduction for most expenses you incur carrying on your franchise, as long as they are directly related to earning your assessable income.
Remember the three golden rules so you only claim what you’re entitled to:
1. The expense must have been for your business not for private use.
2. If the expense is for a mix of business and private use, you can only claim the portion that is used for your business.
3. You must have records to prove it. for more information on deductions, go to ato.gov.au/businessdeductions
If you think your PAYG instalments could result in you paying too little or too much tax for the year, you can vary your instalments. You can make your variation when you lodge your business activity statement or instalment notice, through Online services for business or your registered tax or BAS agent.
Remember, you must lodge your variation on or before the day your PAYG instalment is due, and before you lodge your tax return for the year.
for more information, visit ato.gov.au/paygi
emma tobias is an Assistant Commissioner for the Australian Taxation Office in the Small business line. Her focus is to help support small businesses by leading and influencing their experience across the tax, super and registry systems. Emma collaborates with small businesses, industry partners and government agencies to drive an improved small business experience and digital services. Her area also helps small businesses manage cash-flow and digital readiness, assisting them as they look to recover and succeed after the challenges of the last few years.
If your franchise has paid employees during the 2022-23 financial year, you need to finalise your Single Touch Payroll (STP) data by 14 July.
As well as checking that your employees’ year-to-date amounts are correct you should also make sure:
• you finalise all employees you’ve paid this financial year, including casuals you haven’t paid for a while and terminated employees; and
• you’re finalising the correct financial year. Sometimes, employers accidentally finalise for the wrong financial year (this usually happens in the first few days of July). So, just be certain you’re finalising for 2022/23.
You may have a later due date to finalise for any closely held payees you have. A closely held payee is someone who’s directly related to the entity paying them, for example:
• family members of a family business,
• directors or shareholders of a business, or
• beneficiaries of a trust.
Most employers like you, will be finalising
in STP Phase 2 for the first time this year. While the rules around finalisation haven’t changed, it’s a good idea to make sure you’re familiar with common STP Phase 2 reporting questions and mistakes. Knowing what (and what not) to do will help you report accurately.
you can find out more at,
As a good boss, you’ll need to pay the super guarantee (SG) for each of your eligible employees, including any contractors hired mainly for labour. Make sure the correct amounts of super are paid on time to the right funds. When we say, “on time”, we mean the date that the amount is received in your employee’s fund and not the date that you pay.
Pay and report your SG at least four times a year by the 28th of January, April, July and October. You’ll notice that July date is coming up fast so be prepared! Pay and report electronically so it meets SuperStream requirements.
If you do miss the due date, even by a day, lodge a super guarantee charge (SGC)
statement and pay the SGC to the ATO. You’ll avoid penalties of up to 200% of the SGC by lodging on time.
On 1 July, the SG rate increased to 11% of your employee’s ordinary time earnings (OTE), but if you missed the due date and have to pay the SGC:
• it’s calculated using your employee’s salary and wages not OTE;
• it costs more than the super you would have paid; and
• you won’t be able to claim it as a tax deduction.
You should also note that the SG is progressively increasing to 12% in 2025. for more information, go to ato.gov.au/sgc
If you provide benefits to staff other than salary or wages, fringe benefits tax (FBT) may apply. The FBT year runs from 1 April to 31 March, so its timing is a little different to the standard financial year.
to make sure you get your fbt right, follow four simple steps:
1. Identify the types of fringe benefits provided. For example, cars and car parking, loan and debt waivers, accommodation and entertainment related benefits.
2. determine the taxable value. Make sure you use approved valuation methods to work out if you have an FBT liability. There are different valuation methods and exemptions or concessions depending on type of fringe benefit.
3. l odge an FBT return. If you have an FBT liability, you’ll need to lodge your return and pay any FBT you owe by the due date, unless your tax agent lodges electronically
for you. If the value of reportable fringe benefits for any employee is more than $2,000 you’ll need to include the grossed up value through single touch payroll (STP) or on that employee’s employment summary. Any contributions your employees make toward the cost of a fringe benefit must be included on your tax return as assessable income.
4. k eep records to demonstrate your calculations and support your FBT position.
for more information on fbt, go to ato. gov.au/fbt
If your business sales (gross income minus GST) are $75,000 or more in a 12-month period, or you are a taxi / ride-sourcing driver regardless of your turnover, you’ll need to register for GST within 21 days. You only need to register for GST once, even if you run multiple businesses.
It’s a good idea to check each month to see if you’re reaching the threshold or likely to exceed it, so you’re prepared when it comes to your GST obligations.
Once registered, you need to include 10% GST in the price of your goods and services sold in Australia – unless they’re GST-free or input taxed.
You will also need to lodge business activity statements (BAS). This will allow you to:
• report your sales and purchases and pay GST collected to the ATO; and
• claim credits for the GST included in the price of goods and services you buy for your business.
for more information about gst and how to register, go to ato.gov.au/gst
A good record keeping system will help you manage your tax and super obligations. This will make it easier to report and lodge on time with us. You can use our record keeping evaluation tool at ato.gov.au/ recordkeepingevaluation to help you check how well you’re keeping your business records so you can make improvements in the future and make next tax time even easier.
The right digital tools can also help you perform daily business activities easily and securely, making it easier to work with us when it’s convenient. Make sure you’ve set up myGovID and Relationship Authorisation Manager (RAM) to access our online services, including Online services for business which allows you to manage your business reporting and transactions in one place.
to find out more, go to ato.gov.au/ onlineservices
This year you may receive a lower tax refund than in previous years, or a tax bill. There are a number of reasons for this, including:
• the low and middle income tax offset has ended;
• your credit or refund has been offset against another debt, including a debt on hold; and
• a change in your personal circumstances. you can find out more at atogov.au/ mytaxresult
It’s important to keep your lodgments up to date – even if you can’t pay immediately. Lodging on time will help you understand your net tax position, which means the ATO will be able to figure out the right tailored solution for you.
If you have a tax debt and can’t pay in full, in most cases, you’ll be able to set up your own payment plan online. The ATO’s self-serve payment plan option is available for debts up to $100,000.
If you need extra support or assistance, contact the ATO early to discuss your options. They will work with you or your registered tax or BAS agent to help you get back on track, and to manage your obligations.
you can find out more at ato.gov.au/ cantlodgeorpay
The Melbourne Franchising & Business Opportunities Expo, held in May, presented an impressive showcase of the thriving franchising industry.
Both exhibitors and visitors were thrilled to have the opportunity to engage face-to-face and delve into business discussions at this highly successful event, generating a strong sense of enthusiasm within the industry.
Glenn Dobson from The Drug Detection Agency said he was “Pleasantly surprised at the numbers coming through the door, we haven’t stopped talking to potential franchisees”. The remarkable level of interest and engagement demonstrated the strong appeal of the brands exhibiting.
Paddy Mulcahy from Think Water said it was an exciting couple of days. “Blown away with the numbers coming through the door, the organisers have done a great job of marketing the event.”
Exhibition Manager Fiona Stacey agreed, “I think it goes to show how vibrant and successful this industry really is. We were quietly confident, but it was still a huge relief to see crowds lining up for the opening. It marks the return of a huge interest in working for yourself.”
The event’s triumph underscored the resilience and vitality of the franchising industry and reflected the desire among individuals to explore franchise opportunities and embark on their entrepreneurial journeys.
Selecting the perfect franchise involves aligning your personality, skills, experience and motivation with a specific franchise opportunity. It entails finding a mutually beneficial match between you and the business.
The upcoming Sydney Franchising Expo in August will present a range of thrilling concepts for aspiring business owners. Among these exciting options available are Amber, BedShed, CouriersPlease, Craveable Brands, DeckSeal, Gong Cha Tea, Gradi Group, Hydraulink, JNBY, Minuteman Press International, Muffin Break, Plumbing Bros, Poolwerx, Skill Samurai, Sushi Sushi and many more. These franchises offer diverse opportunities for individuals seeking to venture into the franchising industry.
“We are thrilled to bring the Franchising Expo to Sydney” says Fiona. Like its sister Expos in Melbourne, Brisbane and Perth, the Sydney event will offer visitors a forum to compare and research a diverse range of franchise opportunities, with investment levels from under $10,000 to more than $500,000.
In addition to the variety of franchise and small business options, attendees can also benefit from expert guidance in legal and financial matters related to purchasing and establishing a new business or franchise. The Franchise Council of Australia (FCA) will be present at the event, offering valuable information and addressing any questions or concerns related to franchising.
One of the most popular features of the Franchising Expo is the free seminar series on the show floor. In Sydney, you can hear from experienced franchisees as they share their stories in the ‘Conversations with franchisees’ panels and learn more about franchising in the ‘Is franchising right for you’ session. These sessions are designed to educate, inform and motivate. Whatever your reason for
becoming your own boss, the best possible start you can give yourself is knowledge. Visitors can also choose to attend the Start Your Own Business Workshop, delivering advice on business ownership, how to get started and what you need to know to take the leap. The workshop will run on Saturday and Sunday mornings so you can choose which day to attend! Tickets are $25 including entry to the Expo.
Gain the freedom and flexibility of being your own boss with an established brand and support network behind you. Visit the show to explore a wide variety of franchises, advisors and business ideas, all under one roof.
Interested in exhibiting? now it the time to book and secure your place in the sydney show. c ontact fiona stacey for more information ph. 03 9999 5464 or fiona@specialisedevents.com.au. for more information go to www.franchisingexpo.com.au
The largest franchisee of electronics and furniture retail franchise Harvey Norman has been terminated after two of his staff were charged with fraud, according to a media report.
The former franchisee, who had been involved with Harvey Norman for more than 30 years, operated wholesale franchise Harvey Norman Commercial which sells directly to builders and developers, and generates more than $300 million in annual sales. Two former employees of the franchisee had 159 charges of alleged theft totally $594,000 laid against them in March 2023 as a result of a New South Wales police investigation. Allegations of fraud and theft arose as Harvey Norman Commercial conducted a longterm stocktake while shifting stock from its Sutherland warehouse to a larger warehouse in southwest Sydney.
The Australian Competition and Consumer Commission (ACCC) has released an updated Information Statement to include information about the Franchise Disclosure Register, which was launched in November last year.
The Information Statement must be given to anyone interested in becoming a franchisee, and no later than seven days after they have expressed interest and before they are given other documents, such as a disclosure document or franchise agreement.
Growing demand for electric vehicle (EV) charging infrastructure may be a key driver for the sale of privately-owned fuel and retail convenience chain 7-Eleven, according to a media report.
7-Eleven has grown from a single store in Melbourne in 1977 to 750 outlets across Victoria, New South Wales, the ACT, Queensland, and South Australia. Its business is underpinned by fuel retailing, tobacco products, and snacks – three categories expected to decline over the next 20 years according to the media report.
The physical layout of traditional service stations is not conducive to the growing demand for EV charging infrastructure. Currently 7-Eleven sites are designed to allow consumers to quickly refuel their vehicles, purchase a convenience item, and leave. However, the rise in electric vehicles and the longer charge times required compared to refuelling requires services stations to reconsider the effectiveness of their real estate footprint.
A number of food franchises in Victoria are facing criminal charges brought by the state’s Wage Inspectorate related to child labour law breaches, according to a media report.
The proprietors of a chicken franchise in Wodonga face 355 criminal charges based on the unpermitted employment of 10 children
under the age 15 on 168 occasions, while a dessert chain franchisee in Shepparton is facing 124 charges based on the employment of six children under 15 years-of-age. The charges in both instances also include allegations of exceeding the number of allowable employment hours, allowing the children to work past 9 pm, not providing required rest breaks, and failing to provide a supervisor holding a Working with Children Clearance. The cases will be heard in court in May with a coffee franchise in Cheltenham also scheduled to appear in court in June facing 360 charges related to the unpermitted employment of three children under the age of 15 on 111 occasions and other charges related to supervision, rest breaks, and working hours.
Victoria has the strictest rules of any Australian state regarding the employment of children, who typically seek after-school or weekend jobs, however many small business owners may not be fully aware of their obligations under state employment laws, which can result in criminal (rather than civil) penalties.
From July 1, 2023, employers in Victoria will need to obtain a licence from Wage Inspectorate Victoria allowing them to employ multiple people under 15 yearsof-age at once, young workers will need to be supervised by a person with a Victorian
Working with Children Clearance (family exemptions exist), and existing limits on working hours for young workers will need to be adhered to. Rules around the employment of children vary in each state.
The family of a worker who died in a freezer in a Louisiana outlet of American fast-food brand Arby’s is suing the restaurant chain and franchisee for negligence and wrongful death, according to a media report.
The 63-year-old woman was employed by a multi-brand, multi-site franchisee and was on a temporary assignment at an Arby’s outlet 230 miles from the store at which she normally worked as general manager. Prior to her assignment to the store, employees at the store had reported to district and regional managers that a latch on the walk-in freezer had been broken for at last six months.
The worker was alone in the restaurant conducting pre-opening procedures before the arrival of other staff, including her son, when she became trapped in the freezer which was kept at minus 23 degrees Celsius. She died of hypothermia after beating her firsts bloody against the door in a vain effort to attract attention, according to the report.
A franchisee of US chain Burger King has been ordered by a court to pay AUD$11.8 million in damages to a customer who slipped and fell in a Hollywood, Florida, outlet, according to a media report.
The judgement is reported to be one of the largest slip and fall verdicts in the state, and includes AUD $5 million for lost earnings and $1 million for medical expenses. Lawyers for the franchisee claim the payment is excessive following an earlier settlement offer of $300,000, and filed a motion for a new trial. The injured customer needed surgery for his injuries, which included gastrointestinal issues.
Mobile coffee franchise Cafe2U provided coffee and pastries to around 6,000 military personnel involved in the coronation of King Charles III in London last month, according to a media report.
The brand was developed in Sydney in 2000, commenced operations in the United Kingdom in 2005, and was acquired by multi-brand listed franchisor Retail Food Group in 2014. A number of its UK
franchisees were came together to support 3,500 military personnel and dignitaries involved in Queen Elizabeth II’s funeral procession in 2022 and was invited to tender to cater for the recent coronation of King Charles. Cafe2U estimate their franchisees served around 10,000 coffees and 5,000 pastries over two consecutive days of coronation rehearsals and ceremonies.
The Australian Competition & Consumer Commission (ACCC) has opposed retail giant Woolworths’ acquisition of an independently owned SUPA IGA supermarket in New South Wales due to concerns over competition in the supply of groceries in the local area, according to an ACCC media release.
The SUPA IGA and co-located Liquor Boss store are located at Karabar, a residential suburb of Queanbeyan, near Canberra. Its acquisition by Woolworths would result in the giant operating three of the six supermarkets in the local area, which the ACCC concluded would result in a significant decrease in competition.
The ACCC’s decision was based on data analysis of the spending habits of local consumers, engagement with local businesses and industry bodies, and consumer feedback, including 700 survey responses and written submissions. The ACCC previously opposed a 2008 attempt by Woolworths to acquire the same supermarket, albeit it trading under a different name with a different owner at the time.
A free webinar recently explored the topic of overcoming franchise finance challenges to help existing and potential franchisees maintain and grow their businesses.
The webinar featured Gaurav Sharma, Head of Commercial and Food Service (Retail) at Baskin Robbins Australia discussing how their franchisees have used online fintech platform Swoop to find best-in-market finance deals for new equipment, store fitouts and growth capital. The platform provides users with a single application process across multiple lenders that dramatically reduces the time and trauma involved in seeking business finance.
to request access to the video recording of the 45 minute webinar, email admin@franc hiseadvice.com.au
Franchise Ready is Australia’s fastest growing, results focused franchise development consultancy.
We have worked with some of the most famous franchise brands on the planet and we have successfully launched and supported over 130 brands into franchising.
Launch your business into franchising locally or internationally.
Whether you’re curious to explore the possibilities or you’re ready to go now – talk to the experts in franchising to get the right advice. We know what it takes to succeed and can assist in navigating the challenges. We can help you understand what’s possible, provide direction and expert recommendations, and establish a robust game plan for expansion.
• Feasibility Assessment
• Financial Modelling, Strategy & Planning
• Training & Operational Documentation
• Franchisee Recruitment
• Territory Mapping & Site Identification
• Assistance with Legal Documentation & Much More!
Full Service
Franchise Ready is the only full-service Franchise consultancy business in Australia and has launched and supported more brands than any other franchise consulting business in Australia in the past 12 months.
Franchise Ready has been operating since January 2011, every team member has been working in the franchise sector and collectively we have over 300 years of Franchising experience operating in every function and level within a franchise organisation and across more than 30 franchise systems, this coupled with the work we have done in developing over 130 franchise brands in Australia and New Zealand gives Franchise Ready more franchise experience than any other franchise consultancy brand in Australia.
We help emerging franchisors with everything they need but we also assist established franchisors take their business to the next level through our range of Established franchisor services:
• International expansion program for Mature brands
• Completing a comprehensive business review
• Access to a comprehensive Franchise Management System, that:
o Stores digital Operational resources (operations manual, Training resources)
o Enables the franchisor to complete compliance audits.
o Creates financial and operational scorecards.
• A process builder to develop additional and customised processes.
• A full learning management system (LMS)
• A recruitment function to recruit franchisees and key executives.
• A Business broking business to sell going concerns (franchisees and corporate stores)
info@franchiseready.com.au
www.franchiseready.com.au
• Territory mapping and Franchise development planning
Reach out and let us share with you how we can help your business grow to the next level
Contact Sam Rees P 07 5591 2522
E sr@ippartnership.com.au W www.ippartnership.com.au
IP Partnership Lawyers have been assisting Franchisors and Franchisees located all over australia since 1995, with specialised expertise assisting business owners with everything from structuring, legal advice, preparation of documentation and consultation and advice to turn their existing businesses into franchise systems. Based on industry experience our solicitors will guide you through the entire process; providing guidance as to how to determine your Territories, Franchise and Service Fees, Marketing compliance, and in 6-8 weeks you will be in a position to recruit Franchisees all over australia and New Zealand. We have also assisted our National Franchisor Clients enter other International markets.
The firm values developing long term relationships with clients. It is important to us that each of our clients feel that IP Partnership Lawyers are their inhouse legal team, assisting with matters such as employment law, franchise recruitment, structuring, leasing, dispute resolution, trade marks, Code compliance and drafting bespoke contracts. Unlike many general practice firms, IP Partnership Lawyers does not practice outside its specialised area of expertise – we do not do residential conveyancing, family law, criminal law or personal injury.
IP Partnership Lawyers are the lawyers to contact when you require expert commercial lawyers who deliver prompt and professional services for franchising, intellectual property and business matters only.
Suite 13, 317 Whitehorse Road, Nunawading VIC 3131
P 1300 123 300 Contact Fred Nadde
E fred@steadfasteastern.com.au fred@steadfasteastern.com.au
Shopinsurance has been looking after the needs of franchisees and franchisors for over 15 years. We offer via our website automated business insurance solutions backed by “one on one” personal advice, to ensure all our customers receive a personal level of care.
We look after the needs of franchisees such as just cuts, Hairhouse Warehouse, gloria jeans, aFL stores, Michel’s patisserie, Subway and Schnitz. all it takes is one phone call or email and we take the worry out of what insurance coverage you need, how much it costs and best way to structure your insurance for one shop or for a franchisor insurance facility for all. give our director a call on 1300 123 300 australia wide.
P 07 3221 2221
E info@morganmac.com.au
https://www.morganmac.com.au/
We are a boutique firm specialising in Commercial Litigation, d ispute Resolution and Franchising; with extensive experience in complex commercial litigation involving disputes between franchisors and franchisees and in providing legal advisory services to franchise businesses.
The franchise related legal services we provide include:
• Commercial litigation
• Dispute resolution and franchise mediation
• Franchise Dispute solutions and strategies
• Corporate and business structuring
• Purchase or sale of franchise businesses
• Advising on franchise documents
• Advising on franchise renewal or exit
• Preparing franchise documents
• Risk and compliance advice
• Commercial and retail leasing
• Privacy and privacy policy advice
Commercial litigation and franchising are complex areas of law. We help our clients to resolve or navigate legal matters and obligations in the context of their businesses. We recommend strategies to clients that minimise and manage the risks of legal non-compliance and legal disputes.
We work with our clients to implement their commercial objectives. Our aim is to achieve the best possible outcome for our clients.
P.O. Box 94, Crows Nest, NSW 1585, australia. P +61 4 8822 4114 E bill@wamcgowan.com
W www.wamcgowan.com/business-consulting
Bill & david have a proven business track record. Our Consulting fees are based on achievement and are results orientated. There is no off-the-shelf consulting program to match your market situation, customer needs and your own organisation’s needs. We use our years of practical on-theground business experience to tailor-build a solution for your company’s needs in this ever-changing world.
The Wa Mcgowan consultancy team is at your disposal at any time of the day to help you solve your business challenges and improve the growth and efficiency of your business. Sometimes you can be too close to your business operations, to actually see what is happening around you.
Franchise
anZ
7/833 Collins Street, Docklands ViC 3008 Ph: 0481 007 663
Email: anzmobilelending@anz.com
Website: https://www.anz.com.au/personal/home-loans/get-started/mobile-lending/join-us/
arameX
Level 9, 491 Kent Street, Sydney, NSW 2000 Phone: 1300 3278 929 (AUS) 0508 692 726 (NZ)
Email: so@aramex.com (AUS); recruitment@aramex.co.nz (NZ)
Website: www.aramex.com.au www.aramex.co.nz
Bedshed
75 Howe Street, Osbourne Park, WA 6017 Ph: 0447 891 158
Email: gprussia@bedshed.com.au Website: bedshedfranchise.com.au
BridgesTone ausTralia
210 Greenhill Road, Eastwood, South Australia 5065
Email: FranchiseeRecruitment@bridgestone.com.au
Website: www.bridgestone.com.au/stores/franchise-recruitment
chicken TreaT
Level 2, 71 Walters Drive, Osborne Park, WA, 6017 Ph: 618 9240 9710
Email: Leisha.fontana@craveablebrands.com Website: Chickentreat.com.au/franchising
comPleTe nursing and home care 10/20 Enterprise Drive.Bundoora Vic 3083 Ph: 0400 663 073
Email: john.roberts@completenursing.com.au Website: www.completenursing.com.au
deckseal
PO Box 4093, Burwood East ViC 3151 Ph: 1800 332 525
Email: admin@deckseal.com.au Website: www.deckseal.com.au
ella Baché
Ella Bache Hallas Trading, 2 Lambs Road, Artarmon, NSW 2064 Ph: 02 9432 5016 Email: franchiseadmin@ellabache.com.au Website: www.ellabache.com.au
Unit 2a, 87-89 Moore Street, Leichhardt NSW
Ph: 0406 638 253
Email: info@mykikishop.com Website: mykikishop.com
kumon educaTion
PO Box 5363, West Chatswood, NSW 1515 Ph: 02 9467 2200
Email: info-au@kumon.com.au Website: kumoninstructors.com.au/Franchise
megasealed BaThrooms & Balconies
Unit 5, 133 Beauchamp Rd, Matraville, NSW 2036
Ph: 02 9289 3618 Email: franchise@megasealed.com.au Website: www.megasealed.com.au
mindchamPs earlY learning ausTralia PTY lTd
Suite 1, Ground Floor 92-94 Norton Street, Leichhardt, New South Wales 2040
Ph: 1300 646 324 Email: tinat@mindchamps.org Website: au.mindchamps.org
mYhome
104 Auburn Rd, Hawthorn, Victoria, 3122 Ph: 132 231
Email: franchising@myhomeclean.com.au
Website: https://myhomefranchise.com.au/business-franchise/
oPorTo
Craveable Brands, Level 12, 12 Help Street, Chatswood, NSW 2067 Ph: 02 94 688 539
Email: Manal.haydar@craveablebrands.com Website: www.oporto.com.au/franchising
Pack & send
Unit 3C Mfive Business Park, 1 Moorebank Ave, Moorebank, NSW 2170 Phone: 0447 711 353
Email: luke.martin@packsend.com.au Website: www.packsend.com.au
PeTBarn moBile dogwash (Formerly city Farmers dogwash)
Quarter One, Level 2, 1 Epping Road, North Ryde, NSW 2113 Ph: 0402 902 620
Email: scott.mcintosh@cityfarmers.com.au Website: www.petbarn.com.au/mobiledogwash
PoolwerX 10 Camford St, Milton QLD 4064 Ph: 07 3173 7300
Email: andrew.walker@poolwerx.com.au Website: www.poolwerx.com.au/franchising
roosTer Craveable Brands, Level 12, 12 Help Street, Chatswood, NSW 2067 Ph: 07 3489 2101
Email: Colleen.Wetherbee@craveablebrands.com Website: www.redrooster.com.au/franchising
4, 16-36 Nile Street, Woollongabba QLD 4102 Phone: 07 3177 9906 Email: daryl.s@rightathome.com.au Website: www.rightathome.com.au
righT choice conveYancing 401A Nepean Highway, Chelsea, ViC 3196 PH:03 9772 8000
Email: info@rightchoice.com.au Website: http://ww.rightchoice.com.au
snaP- on Tools PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ:
ANZ Mobile Lending is the only mobile lending franchise opportunity offered by a major bank in Australia. As a franchisee you can enjoy the autonomy of running your own business and benefit from the recognition of ANZ’s brand and an established support team behind you.
ANZ’s mission is to shape a world where people and communities thrive, and ANZ Mobile Lending is a key driver to achieving this success. Our franchisees are driven business leaders who are passionate about delivering outstanding service to their customers. They help customers achieve their home ownership
Aramex has been operating internationally for almost 40 years. in New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016.
The Aramex network across New Zealand and Australia now includes 28 regional franchises and over 1200 franchise partners.
We offer our franchise partners an awardwinning system, world-class technology,
Are you looking for the freedom and flexibility to be your own boss? Independent research shows our franchisees are more financially satisfied than 84 per cent of the franchising sector. Our mix of industry knowledge and specialised advice and training, mean greater success for our franchisees.
Bedshed is an accredited franchise business model led by a professional management team. Backed by over 40 years of successful operation,
Bridgestone has retained the title of Australia’s Most Trusted Tyre Brand every year since 2014. Being associated with the industry’s strongest and most trusted brand through this proven and highly successful Franchise model gives you an immediate head start.
A core component of the success of Bridgestone Select is the ability to offer consumers a one-stop shop for all their tyre and automotive service needs. This allows our Franchisees to build a loyal customer following with regular engagement. Owning a franchise should be about running a business for yourself, but not by yourself. The Bridgestone philosophy
Chicken Treat is a hugely popular West Australian brand with superpower potential and with a new look and in a new era, we’re ready to take on the nation. We’re expanding across the East Coast - our first two stores have already opened to fanfare in Sydney.
For the past 40 years, we’ve been serving fun, contemporary and tasty food to hungry Aussies and we aren’t slowing down! i t’s only getting bettercrazy fun menu options, family-friendly store designs and a host of new technology is being rolled out…
goals and build their own high performing teams. As your customers continue their journey in life, your business grows alongside them continuing to offer ANZ’s banking and lending services as and when they need it. Additionally, ANZ Mobile Lenders enjoy an attractive earning potential and a competitive business model.
Unlike many other franchise models, ANZ Mobile Lending does not require franchisees to sign up to retail leases or carry valuable stock on hand.
https://www.anz.com.au/personal/home-loans/getstarted/mobile-lending/join-us/
training and support to help them to run their own rewarding business in their local communities.
For more information contact:
AUS: 1300 327 892
fso@aramex.com
www.aramex.com.au
NZ: 0508 692 726
recruitment@aramex.co.nz
www.aramex.co.nz
Bedshed provides support, specialised advice, training and a proven structure which takes a lot of the risk out of running your own business.
Bedshed is committed to partnering with franchisees to help them achieve business success, while offering flexible hours and a fulfilling lifestyle.
Got a question? Just want to have an initial conversation? Contact our National Business Development Manager, Greg Prussia on +61 (0) 447 891 158 www.bedshedfranchise.com.au
is one of total support for our franchisees. Whether you are purchasing an existing franchise or starting with a new site, we are with you. i t is our ongoing commitment. Our franchise fee of 3.5% is among the lowest in the industry, and unlike many other franchise models, we do not charge a separate marketing levy.
We are now seeking expressions of interest from prospective franchisees interested in joining the Bridgestone Select family. Couples are strongly encouraged to consider this opportunity to join the proven and highly successful Bridgestone Select network with a full 10-year Franchise term included.
www.bridgestone.com.au/stores/franchise-recruitment
We’ve been satisfying rotisserie and fried chicken cravings for over 40 years and we’re still going strong! The success of Chicken Treat is evident through our store growth strategy and store sales figures.
Now that we’re launching into a new period of growth, we’re looking for Franchise Partners to help us keep up with demand by opening more restaurants across WA, NSW, ACT and V i C. Chickentreat.com.au/franchising
Complete Nursing provides high quality, person-centred home care to people living with disability and to seniors. We pride ourselves on caring for all our clients with outstanding care and support.
We offer highly motivated franchisees an opportunity to build a successful ND iS and
DeckSeal help homeowners and commercial clients around Australia, transform their outdoor living spaces by restoring old timber and preserving new timber. Low start up cost, mobile business and a proven established model – it’s the perfect opportunity to seal your future with a DeckSeal Franchise.
The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people will be entertaining at home and utilising their outdoor areas. A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country.
Our franchisees love what they do. The satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing! We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and with
The Ella Baché philosophy of personalised skin care has been with them from the very beginning.
They were created by Madame Baché in Paris, 1936, a revolutionary cosmetic chemist who believed just as we are genetically different, the same holds true of our skin.
Her skincare philosophy was based on the belief that “because no two skins are alike”, every client’s skin is uniquely individual. Her immense passion for skin care has laid the foundations for who we are today.
They’ve carried forward Madame Baché’s philosophy of individual skin care, to provide skin diagnosis and personalised skin solutions so you get exactly what your skin needs to restore it to perfection. They
FRANCHiSE READy helps business owners scale and grow their business into a more valuable asset through franchising. We have launched some of Australia’s fastest growing brands into the franchise sector, we have launched and supported more than 150 brands grow by becoming franchisors.
We assist both emerging and established franchisors in developing and scaling a successful franchise system, for emerging franchisors We:
• Create the Strategic Plan
• Develop all the collateral required – Operations & Training manuals, SOP’s, Launch programs
• Complete franchise feasibility reports that include · Territory mapping · Competitor analysis · Financial modelling for franchisees and the franchisor
• Coordinate Marketing collateral – Style & Fit out guides, Advertising, Brochures, Prospectus
• Support through the documentation process with lawyers and Accountants
• Recruit Franchisees and Key Executives for the franchisor
At Hydraulink, Business is BOOM iNG!
Our
seniors care business while giving back to their local and cultural communities. One of the most rewarding parts of this business is making a genuine and positive difference in people’s lives.
For miore information contact John Roberts at: Ph: 0400 663 073
Email: john.roberts@completenursing.com.au www.completenursing.com.au
a continual flow of enquiries, repeat business and an overwhelming demand for our services, a DeckSeal franchise should not be missed. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals.
DeckSeal currently has territories available in NSW, QLD, WA, SA and TAS. Our current franchisees are from all different employment backgrounds and possessed varied business capabilities, but all reap the rewards of owning a DeckSeal franchise.
i f you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you.
Now is the time to buy into the home improvement market, so get 2023 back on track and contact us today –email admin@deckseal.com.au or call Danielle on 1800 332 525
now have over 140 locations nation-wide. Every employee you meet in these stores is a trained Ella Baché Skin Therapist, and carries on the Madame Baché philosophy into the future.
At Ella Baché, they’re committed to helping every individual feel confident in their skin. They do this by teaching them what their skin loves, using their expertise to create personalised, expert skin solutions for maximum results without the harm.
They’re innovative, established and trustworthy, and they want their brand to be customer focused, empowering and inclusive. Plus, they want to truly engage with their audience, whether they’re clients over 40, their new audience of women and men in their late 20s and early 30s, college students, or potential new franchisees. www.ellabache.com.au
• Complete site identification and lease negotiation of new locations
• We coach, mentor, and support emerging franchise brands and their key executives
• We have a business broking division that assist all business owners with sale of their business
For Established Franchisors WE:
• Complete system reviews – Operations & Training manuals and system process reviews
• Assist with concept development planning including territory mapping, site identification and leasing
• Have a comprehensive Franchise Management system for storing Operational resources, Auditing, Process building,
• Franchise coaching and mentoring
• Assistance with International expansio n
• Franchise Recruitment Franchise Ready is The One stop shop for everything franchising, over 100 brands with 100% success rate.
network of hose and fittings specialists
• Branded product to meet customer needs • A designated marketing area, operations manuals, and access to marketing materials to build your business.
While a mechanical aptitude or trade skill is beneficial, Hydraulink has found that the most successful franchisees display the following traits.
They are:
• Self-motivated and driven to provide outstanding customer service
• Enjoy fixing things with a can do attitude and can multi task
• People with strong work ethics, and a willingness to follow a proven system by learning new skills
• Outgoing people who enjoy sales, working with a team, and have great people skills.
Hydraulink Sales Service Technician Franchise include:
the
• Low operating costs by avoiding commercial leases and outgoings
• Business administration support, invoicing, collections, and quoting systems
• Technical sales training development with support from an area manager and supportive
To be your own boss, and join our team, contact Hydraulink today. We have franchise opportunities for successful candidates all round Australia.
For more information visit: www.hydraulink.com.au or www.joinhydraulink.com
Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle.
Owning a Jim’s mobile pool shop means you can earn money from multiple streams. you charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you scope to grow the business to a level that suits you.
Owning and operating a Kumon franchise is the perfect opportunity for people who love working with children, their community, and who want to make a difference.
As a Kumon franchisee you will have the opportunity to build an exciting and worthwhile business that contributes to your local community. While owning and operating a Kumon franchise is a significant commitment, it provides flexibility as our franchisees can decide their own schedule around family and other commitments. you will become part of a global network of associates all working towards developing ‘life skills’ in children around the world. There is also extensive support provided by your local brand and head office.
Kumon is the world’s largest after-school education provider with more than 3.7 million students enrolled in over 60 countries and regions. There are more than 45,000 students studying with Kumon in Australia, each progressing according to their own ability and pace.
Megasealed is an Australian market leader, pioneering unique guaranteed solutions to stop leaking showers and balconies without the unnecessary cost, time, or fuss of removing tiles. Servicing over 25,000 jobs per year in over 125 territories across Australia. Megasealed provides professional services
b e part of a brand that is transforming the early education space globally.
Hailed as THE education movement of the 21st Century by New york Times & Wall St Journal No. 1 bestselling Author Dr Joseph A. Michelli, MindChamps has over 80 Early Learning and Preschool centres across Australia, Singapore, the Philippines, Myanmar, Malaysia, indonesia and the USA .
MindChamps Early Learning and Preschool is the only early learning organisation worldwide to develop its own unique research based curriculum. Backed by the work of award-winning, world-leading experts in the 4 Domains of Education, Psychology, Neuroscience and Theatre, our 3-Mind model of education nurtures children with the skills, flexibility, and Champion Mindset to flourish and thrive in a unpredictable future.
For over 15 years, MyHome has stood alone as the premium home services business in the Australian market, revolutionising the industry with its highly systemized and digitally-led management franchise.
This is an exceptional management franchise opportunity, a turn-key business with huge potential. MyHome offers its owners an unprecedented work life balance and more time for the things they value most.
With a low-cost entry, extensive centralised support, including central call centres, and digital innovations, empowering owners to manage much of their business from a mobile or tablet.
Another great bonus is our FLAT franchise fee. yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. i f you are ready for a change then you need to put us on your list.
We have selected opportunities around Australia so give us a call and come for a ride along.
For more information
ph: 131546 or visit www.jimspoolcare.com.au
Kumon is an individualised programme that develops students’ selflearning through the study of mathematics and English worksheets. Through the programme, students develop fundamental reading comprehension and calculation skills for confidence in the classroom and in everyday life
We invite you to attend our next franchise information meeting to learn more about: training and support generous subsidies
• low start-up costs
• potential earnings
For more details and to register, please visit https://www. kumoninstructors.com.au/Franchise.
Or, contact our recruitment team at: info-au@kumon.com.au
to home and business owners, strata, bodies corporate and facility managers, real estate agents and property managers, aged care and retirement facilities, hospitals, healthcare, builders, plumbers, and government departments.
For more information email franchise@megasealed.com.au www.megasealed.com.au
We are also the only early learning organisation to have the world renowned neuroscientist Emeritus Professor Allan Snyder, Fellow of the Royal Society and founder of the Centre for the Mind at the University of Sydney and the Australian National University, as our Chancellor and Chair of Research.
As a multi-award-winning early learning Franchisor, MindChamps is committed to your success. Our extensive list of international awards speaks volumes about the quality of our educational approach and its popularity with Australian families. The strength of our brand name is synonymous with solid scientific research, quality early learning strategiesand a caring, child-centred environment.
To discover why owning a MindChamps Early Learning & Preschool centre is your dream business, visit: au.mindchamps.org or call 1300 646 324.
MyHome owners are not cleaners, they come from various backgrounds and are skilled individuals who efficiently manage and cultivate thriving residential cleaning enterprises.
They aspire to run their own businesses while benefiting from the experience and proven framework offered by MyHome’s established model.
MyHome are now awarding a limited number of management franchises covering Melbourne’s finest suburbs. i f you aspire to a work life balance with great financial rewards, take the first step by visiting https://myhomefranchise. com.au/business-franchise/.
Explore the deliciously naughty world of My K iK i and become part of a franchise that radiates joy. With its vibrant pink ambiance and delectable waffles that hit your sweet spot, My K iK i offers an irresistible business opportunity. As a My K iK i franchisee, you’ll be able to indulge customers with whimsical treats and create unforgettable moments of happiness. Join our passionate community of entrepreneurs, where imagination knows no bounds and success is measured by the smiles on people’s faces.
Established in 1986, Oporto was founded on bringing authentic Portuguese flavours to Bondi Beach. People could sense that it was something special, and word quickly spread.
A relentless focus on fresh, flavour-some food coupled with a youthful, fun and vibrant experience, Oporto has carved a unique place for itself in the Australian food industry. its festive, youthful vibe is there in every element
pack & send
PACK & SEND is a ‘No limits’ Freight Reseller Business tapping into the eCommerce parcel market. We are a network of entrepreneurial franchise partners providing award-winning services to the high-growth parcel, freight, logistics and eCommerce fulfillment markets. Our franchise system is a High-Profit return business model that is scalable to a ‘multistore’, multi-million sales revenue enterprise.
Why PACK & SEND
• No LOGISTIC experience necessary
• Every day is different!
• Customers love us! Over 26,000 5-Star reviews!
Be part of the Petbarn Mobile Dogwash franchise system with all the support that comes with it, it allows you to concentrate on your business;
• Work your own hours
• Group marketing power to support your business
• Managed website including optimized search engine listing and adwords
• 24/7 call centre
• Social media management and support
• Lead generation
• LARGE EXCLUSIVE TERRITORY – ALL LEADS COME TO YOU with NO COST PER LEAD FEE
• Lowest franchisee fee in this market
With My K iK i, you can turn your entrepreneurial dreams into a reality and be part of a brand that delights customers of all ages. Don’t miss the chance to spread sweetness and laughter as you embark on this extraordinary franchise journey.
For more information on this delicious franchise contact:
Nathan and Lola
Ph: 0406 638 253
Email: info@mykikishop.com
Web: mykikishop.com
of our restaurants. With a modern, fiery menu, Portuguese inspired restaurant design and vibrant branding, what’s not to celebrate?
Oporto is in a period of rapid growth. Aussies love our style and they can’t get enough of our food, so we need to grow our franchise familia to keep up with demand! We’ve identified dozens of perfect locations for new restaurants and now we need some new franchise parceiros (partners) to join the team.
www.oporto.com.au/franchising
Multiple revenue streams
• Brand Lead Guarantee valued at over $100,000 for all new Centres
• Territories available nationally
• 5-Star rated Franchise System by FRAN Data since 2019
Contact us today to learn more about our multi-award winning franchise business model.
Phone: 0447 711 353
Email: luke.martin@packsend.com.au
Website: www.packsend.com.au
• Initial & ongoing training & support. Be part of a team of like-minded franchisees. We also have back-up equipment should you have a breakdown you can use to keep you working, including a spare van!
• Take a holiday knowing your fellow franchisees can help look after your customers when your away and they are still yours on your return
• Group buying power for equipment and consumables saving you $ that no independent operator could ever receive.
• We use a van, not a cumbersome trailer. The hydrobath comes out of the van so the dog is washed in its yard and is more relaxed. The van is much easier to drive and reverse than a trailer too!
For more information call Scott Mcintosh on 0402 902 620 or visit www.petbarn.com.au/mobiledogwash.
b Us I ness Franch I se aUstra LI a and ne W Z ea L and A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.
For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz
With over 30 years experience, Poolwerx is the largest pool retail and service business in Australia and New Zealand with over 630 vehicles and 165 stores in Australia, New Zealand and the US with multiple revenue streams, repeat clients and limited competition.
Our business has grown substantially in the last five years, having cracked just over $150 million in revenue in ANZ in the last 12 months. Poolwerx has a strong presence across every state
Classic food franchises in Australia don’t get more iconic than Red Rooster. With over 345 stores Australia wide, Red Rooster is one of the most recognised food franchises.
A staple Australian brand for decades, the modern Red Rooster draws from its well-loved history while moving into its innovative future.
We know you’ve got to give people what they want – so we’ve developed modern restaurant designs,
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Right at Home provides a full range of services; companionship, domestic support, personal care, skilled nursing and allied health services. We do this across the aged care system, disability, and post hospital care systems.
We currently have 40 franchisees in our system covering most of Queensland, a large proportion of Sydney and some regional areas of NSW, Perth and Kalgoorlie, Southwest Victoria and Adelaide Central. There are still prime territories available in regional NSW, regional WA, Melbourne and regional Victoria including the prime locations of Bendigo, Ballarat, Mornington Peninsula and Gippsland. We have more territories for sale in Adelaide and South Australia, Tasmania and Northern Territory.
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ng
Right Choice Conveyancing offers an opportunity for customer focused business-people to own their own business in the booming property marketing industry. Franchisees do not need a background in law or conveyancing, as Right Choice provides not only full training, but will handle part of each property transfer on behalf of the franchisee, ensuring a smooth and accurate outcome for each client file.
To get you started, Right Choice Conveyancing provides a portfolio of current clients ready for you
Snap-on Tools Australia & New Zealand leads the way in innovation to providing technicians, engineers and other professional tool users the gold standard in tools, tool storage, equipment, diagnostics, repairs information and management systems.
Snap-on Tools continues to grow and perform with a network of over 180 franchisees across Australia and New Zealand.
in Australia as well as New Zealand’s north and south islands. Despite our footprint, there are still significant growth opportunities converting independent pool servicing retailers to come under the Poolwerx umbrella.
We offer expert training and ongoing support to partners. Our Pool School is the largest pool training facility in the Southern Hemisphere, run by inhouse and external experts, technicians and brand specialists.
For more information go to: www.poolwerx.com.au/franchising
a continuously updating menu, new customer interfaces and, of course, an ongoing dedication to satisfying Australia’s chicken cravings.
A successful business model, grounded in history and modified for the future…what’s not to love?
For more information please contact Colleen Wetherbee
Ph: 07 3489 2101
Email: Colleen.Wetherbee@craveablebrands.com
www.redrooster.com.au/franchising
The comprehensive initial training covers our bespoke systems, care management, care delivery, recruitment, sales, marketing, operations and managing the business. New franchise owners enter our RightStart© program designed to get them up and running and profitable within the shortest space of time. This program provides intensive support during the start-up phase that underpins the early success of our franchise owners.
Recent experience has shown that Right at Home is pandemic and recession proof. Our markets are guaranteed to grow over the next 20 years.
if you are looking for something new, a real business with fantastic returns, while giving back to your community, Right at Home is the right choice.
to handle the transaction. you commence your new franchise with revenue from Day 1. This business is online based and all transfers are handled using the industry standard software platform, PEXA. you can commence working from home and later move into an office or shop when you are ready.
The franchisor is at hand to assist and guide you at every step and with every client file, so you are never on your own.
info@rightchoice.com.au www.rightchoice.com.au
We are a complete retail mobile showroom that brings high quality tools and equipment to customers at their place of work. Our highly targeted marketing techniques promotes our Snap-on Tools brand so it reaches your customers. Each month, we develop specials to give customers a reason to buy immediately.
With extensive training and ongoing support, Join the world’s largest tool franchise and drive your own success www.snapontools.com.au
Soul Origin is the family that you choose! Our fresh food and killer coffee is backed up by our experience and knowledge in operations, marketing, training, product development, franchising, and bucket loads of passion.
With over 140+ stores across Australia, this Australia-owned and operated QSR business
At Stagecoach Performing Arts we are all about performance – on stage, in life and in business.
We are here to inspire children and provide them with the confidence to be themselves.
The demand for extra-curricular performing arts opportunities for children continues to increase, as opportunities in mainstream education fall below parents’ expectations. Stagecoach Franchisees are uniquely placed to capitalise on this.
Become part of an established international franchise brand with a cutting edge educational framework that
Established in 2005, The Drug Detection Agency (TDDA) provides Australasian businesses with end-to-end workplace substance testing, education and policy services.
Driven by a mission to ‘creating drug-free environments’, The Drug Detection Agency has established itself as the number one drug testing brand in Australasia, with more than 300 employees, 90 mobile health clinics and numerous locations all around Australasia.
On a yearly basis, TDDA performs more than 250,000 tests and this number continues to grow with more and more
Universal Fitness – is a professional premium training center equipped with the latest innovative equipment.
We are a high end market facility incorporating the latest trends in fitness to help our members achieve their goals.
We provide exceptional services unlike any other gym in today’s market. We invite you
has been providing fresh food and killer coffee to our local communities since 2011. Soul Origin also offers catering which is so simple and convenient with all the products that you know and love available in store.
For more information contact: Adam Moroney amoroney@soulorigin.com.au https://www.soulorigin.com.au/
enriches more than 50,000 students worldwide, every week.
As a Stagecoach franchisee, you are responsible for driving and growing your business and managing a team of talented teachers. you will not be required to teach any classes yourself, but our model actively encourages you to put your own stamp on the creative process.
From marketing to recruiting and retaining teachers, Stagecoach will provide you with the guidance and support you need, when you need it.
https://stagecoachfranchise.com/
businesses taking part in workplace substance testing programs.
With demand on the rise, TDDA is now looking for motivated and passionate franchisees in Victoria, Tasmania, the Northern Territory, South Australia and Western Australia to get involved and join their mission.
i f you are looking to be part of a franchise that allows you to make a real difference to workplaces all over Australia, and to join a team who share the same passion, values and mission, then enquire today to be a part of The Drug Detection Agency (TDDA). www.tdda.com
to begin and continue your fitness journey alongside us to make a difference to your health but also to join our community where we come together to a safe place you can call home.
For more information contact:
Anthony Kerkmez
Ph: 02 9687 1468 / 0432 439 880
Email: anthonyk@universalfitnessgroup.com.au www.universalfitnessgroup.com.au
b Us I ness Franch I se aUstra LI a and ne W Z ea L and A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.
For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz
