Business Franchise AUS & NZ Directory 2013 by CGB Publishing

australia & new Zealand business

2013

FRANCHISE DIRECTORY 1700 LISTINGS

$9.95 AUD, $11.95 NZD (INC. GST)

THE MOST COMPREHENSIVE guide yet!

INTERESTED IN JOINING AN AWARD WINNING CONVENIENCE RETAILER? You may not be aware that Caltex Australia operates one of the largest convenience retail networks across the nation with both company and franchised stores operating predominantly under the ‘Caltex Star Mart’ brand. Earlier this year Caltex Star Mart dominated the prestigious awards at the annual Australasian Association of Convenience Stores (AACS) awards held in Sydney on 24 August 2011 winning : Retailer of the Year : Caltex Star Mart Franchise Store of the Year : Caltex Star Mart Hamilton, NSW Company Operated Store of the Year : Caltex Star Mart Kingsford, NSW Congratulations to Reinhard and Suzannah Bolsius and their team at Caltex Star Mart Hamilton, and the company operated team at Caltex Star Mart Kingsford, on their outstanding achievement in being judged the “best of the best” in Australian convenience retailing. Congratulations also to franchisee’s Rajesh Patel and Kate Stone from Caltex Star Mart Caboolture Qld, and Mel and Sandra Owen from Caltex Star Mart Chelsea Heights Vic, who were nominated as finalists for this award. Caltex Star Mart have now won Franchise Store of the Year for the past four years. To find out more about this award winning Franchise, visit www.caltex.com.au and click on ‘Franchising at Caltex’.

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From the

Editor W

elcome to the 2013 edition of the Australia and New Zealand Franchise Directory.

Congratulations! By purchasing this Directory, you have taken an important step towards owning a business in the exciting world of franchising. If you are considering purchasing a franchise then this Directory is your comprehensive guide to franchise systems located throughout Australia and New Zealand. With 1700 listed franchises and services, there’s sure to be one that catches your eye! As well as the extensive listings, this Directory also includes advice from prominent

1700

business listings See page 71 for categories

franchising experts to assist you along the way. Our experts cover everything you will need to consider from choosing the right franchise for you and how to conduct your due diligence, through to the legal requirements, business structures, and importantly, understanding the franchise agreement. Management tips and motivational techniques are also discussed to help inspire you along the way. If you’re already thinking about the bigger picture and considering becoming a multi-site franchisee then there’s advice for you too. The Franchise Council of Australia (FCA) and the Franchise Association of New Zealand (FANZ) have provided comprehensive information about their respective organisations and the benefits of membership. I wish you the very best on your journey into franchising, and hope that this

AUSTRALIA & new zealand BUSINESS FRANCHISE DIRECTORY 2013 publisher: Colin Bradbury. colin@cgbpublishing.com.au EDITOR: Stacey Evans. editor@cgbpublishing.com.au

Directory gives you a great start!

SALES DIRECTOR: Vikki Bradbury. vikki@cgbpublishing.com.au

Stacey Evans

SALES AND MARKETING MANAGER: Kathleen Lennox. kathleen@cgbpublishing.com.au SALES AND MARKETING EXECUTIVE: Maria Cook. maria@cgbpublishing.com.au PRODUCTION: Joanne Tuffy. production@cgbpublishing.com.au ACCOUNTS:accounts@cgbpublishing.com.au DESIGN:Jejak Graphics (03) 9772 2571 SUPPLIER FORUM

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

WHY CHOOSE FRANCHISING?

WHICH KIND OF FRANCHISE IS RIGHT FOR ME?

Rod Young, Managing Director, DC Strategy Rod Young is the founder and Managing Director of DC Strategy and considered one of the world’s leading franchise consultants. Rod has over 30 years’ experience in franchising, licensing and business development in Australia, Europe, China, South East Asia, India and the United States and is considered one of the world’s leading franchise consultants. His business interests have also included roles as both a franchisee and franchisor. As well as his role of Managing Director of DC Strategy and DCS Lawyers, he currently serves as Chairman of Hairhouse Warehouse (Australian Franchisor of the Year 2011), is the Executive Chairman and Global CEO of Cartridge World and serves on the Board of several national and international companies.

Kevin Bugeja, Managing Director, Franchise Selection Franchise Selection is a recruitment firm that specialises in recruiting franchisees. Founded in 2006, the company assists more than 20 small to large franchise organisations throughout Australia and overseas. Kevin Bugeja’s 17 years of involvement with franchising began with the National Australia Bank. Kevin later joined a specialist consultancy firm where he further developed his skills and expertise in franchising. He came to specialise in recruiting franchisees, acting on behalf of many of Australia’s most well-known household brands. Several years later, Kevin became the first franchisee for Nando’s in Australia.

DEVELOPING A BUSINESS PLAN Darren McAuliffe, Industry Solutions Executive, NAB Franchise Banking Darryn McAuliffe is Industry Solutions Executive responsible for the franchise sector at NAB. Darryn’s breadth of experience and achievement across numerous sales and risk roles positions him well to manage NAB’s Franchise Banking team and strategy. Darryn oversees NAB’s Regional Franchise Banking Managers and a national team of more than one hundred accredited franchise bankers. Darryn monitors the Bank’s franchise banking portfolio and is responsible for the ongoing approval and review of accreditation requests for franchise systems across Australia.

WHAT FRANCHISORS LOOK FOR IN FRANCHISEES Janine Allis, Managing Director, Retail Zoo Janine Allis is the founder of Boost Juice. Over the last 11 years she has grown the business from one store in Adelaide to nearly 200 stores in Australia and has expanded Boost into sixteen countries. Janine is among Australia’s most respected business women, winning the prestigious Telstra Business Woman of the Year Award in 2004. Janine is now an Executive Director of Retail Zoo, actively involved in the continued growth of Boost Juice, its international expansion and the growth of Salsa’s Fresh Mex Grill.

CONTENTS

WHAT IS DUE DILIGENCE? Jason Gehrke, Director, Franchise Advisory Centre

Jason is the director of the Franchise Advisory Centre and has been involved in franchising for more than 20 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia. He has been awarded for his franchise achievements, and publishes Franchise News & Events, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques.

THE FRANCHISE AGREEMENT Elisabeth Ritchie, Partner, HWL Ebsworth Lawyers Elisabeth Ritchie is a partner of HWL Ebsworth Lawyers, with specialised expertise tailored to assisting clients across all areas of franchising law. She is the lead partner in the firm’s Retail, Franchising & Licensing Group and has a wealth of experience dealing with clients from a vast range of industries. Elisabeth provides regular advice to clients in relation to their obligations under the Franchising Code of Conduct and Trade Practices Act, and compliance issues arising through the ACCC. Elisabeth also assists with franchise dispute resolution and is an Accredited Mediator on the panel of the Office of Mediation Adviser.

FRANCHISING AND THE LAW Raynia Theodore, Principal, Mason Sier Turnbull Raynia is a Principal at MST. She has extensive experience in commercial, franchising and leasing law. She acts for a number of well-known national retail chains and franchise brands. Raynia assists with business structuring, acquisition and asset protection. Raynia advises franchisors in all aspects of franchising including drafting franchise agreements, disclosure documents and ancillary documents, advising on Franchising Code compliance and franchise dispute resolution. She also advises franchisees in all aspects of their due diligence process.

FUNDING YOUR FRANCHISE Warren Sare, National Manager, BNZ Franchise Banking Warren Sare is National Manager – BNZ Franchise Banking. He is responsible for the BNZ’s team of franchise bankers and for the ongoing accreditation of franchise systems across New Zealand. Warren is regularly asked to write professional articles for publication utilising his extensive knowledge of the franchising industry. BNZ specialist bankers understand franchising and can offer franchisees and franchisors a flexible and competitive finance solution to help their business grow and prosper.

HOW TO SURVIVE AND THRIVE IN YOUR FRANCHISE BUSINESS Greg Nathan, Founder, Franchise Relationships Institute (FRI) Greg Nathan is a registered psychologist and Founder of the Franchise Relationships Institute, a leading global provider of learning programs to help franchisors and franchisees create profitable partnerships. Greg is widely recognised as an international thought leader on managing the people issues in franchising and is regularly invited to deliver keynote addresses at franchise sector conferences around the globe.

ASSET PROTECTION AND TAXation Jamie Bishop, Partner, McLean Delmo Accountants and Business Advisors McLean Delmo is a leading provider of accounting advice to franchise businesses in Australia. Jamie now heads the McLean Delmo franchising division. He has over 15 years’ experience in public practice and has been with the firm since 1999. He is a member of CPA Australia. Jamie has specialist skills in business structuring, franchising, management consulting and business valuation. Jamie’s extensive experience in business services enables him to work closely with his clients to provide practical and commercial advice.

ACHIEVING SUCCESS AS A FRANCHISEE Ian Krawitz, Founder and Head of Intelligence, 10 THOUSAND FEET Ian Krawitz is the founder and Head of Intelligence at research house 10 THOUSAND FEET and topfranchise.com.au. For the past 10 years 10 THOUSAND FEET has provided strategic advice to brands such as Anytime Fitness, INTERSPORT, Gloria Jean’s Coffees, Aussie Farmers Direct, Mortgage Choice, PoolWerx, New Zealand Natural, Aussie Home Loans, Wagamama, ANZ, Snap and Kwik Kopy to name a few. 10 THOUSAND FEET’s services include sizing up markets in industry studies; delving into what messages will drive stakeholder action; customer, staff and franchisee satisfaction tracking; demographic mapping; and price point analysis studies.

GROWING INTO A MULTI-UNIT FRANCHISEE Gary Carter, General Manager Franchise Operations, FC Business Solutions Gary Carter has more than 30 years’ experience in leading and managing large multi-site franchise and retail networks. Gary provides fully integrated franchise operations services, including franchise feasibility studies, business system development, growth strategies, system diagnostics and strengthening, training and development, network planning and health checks in all operational matters. Gary is the former Tatts Lotteries General Manager Retail Operations, and is the current State President of the Victorian Chapter of the Franchise Council of Australia.

CONTENTS

TRANSFORM YOURSELF FOR SUCCESS Tania Allen, Founder, Vision Alliance Tania Allen brings a wealth of experience and knowledge to every business owner and individual she coaches, trains and supports. Tania founded Vision Alliance in 1999 with a vision to inspire, to empower and to make a difference to the lives of business owners and individuals worldwide! Tania is a sought after as a coach, consultant, speaker and trainer. She holds many qualifications across a broad spectrum including franchising, business, marketing and NLP.

franchising in australia Franchise Council of Australia The Franchise Council of Australia Limited (FCA) is the peak body for the $130+ billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector. The FCA assists all stakeholders in Australian franchising in a variety of ways to ensure the sector is a vibrant place to do business. The FCA is a nationally incorporated not-for-profit association. Membership is voluntary and is open to any individual or organisation involved in the franchising sector, including franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

FRANCHISING IN NEW ZEALAND Graham Billings, Executive Director, Franchise Association of New Zealand Graham Billings has extensive senior level experience in both the publishing world and the corporate environment, working for companies including Wilson & Horton and Australian Provincial Newspapers. He was Managing Director of the Australian arm of a UK multi-national company and responsible for key revenue generation during his time at the Order of St John, Northern region. Graham served as National Director of the Multiple Sclerosis Society of New Zealand prior to his current appointment as Executive Director of the Franchise Association of New Zealand, the peak body for the franchising sector.

71 105 118

Franchise Listings professional services listings

120 121

publications & helpful organisations index

global franchise organisations 7

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today to discuss the opportunities available. 8

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Rod Young

Why Choose

Franchising? Rod Young, Managing Director, DC Strategy

ranchising is a big part of the global economy. If any business is serious about building a substantial network they should benchmark their strategy and progress against global industry peers not just local competition.

They will soon find that franchising is a big differentiator between those companies that are growing in the new post-GFC economy and those that are struggling to expand in today’s more challenging business environment.

For the Franchisor Franchising offers the opportunity to build truly national and global businesses on a scale that nonfranchised competition just cannot match. Many of the world’s most successful companies such as Coca Cola, Shell, Toyota, BP, Ford, Pepsi, General Motors and of course KFC and McDonald’s have built domestic and global brands using franchising as a management and marketing tool, far outstripping the enterprise value of their nonfranchised counterparts. While all these global giants used franchising to achieve their current market leading status, over 90 per cent of all franchises in Australia are home grown. These include the 2012 Australian Franchisor of the Year, Hairhouse Warehouse, and many others including Muffin Break, Jenny Craig Weight Loss Centres, Grill’d, Banjo’s, L J Hooker, Jamaica Blue, Salsa’s, Cash Converters, Ben & Jerry’s, Terry White Chemists, Cupcake Bakery, Total Tools, Boost Juice, Gizmo, ANZ, Mortgage Choice, Pie Face and OPSM. All these brands and many, many more started their first outlets in Australia and used

franchising to grow into national and in some cases international brands. One of the most successful Australian franchises is Cartridge World which grew from one store in Adelaide into the global leader in printer cartridge refilling and now has over 200 stores in Australia and another 1500 in 60 countries. Many franchised businesses have grown from a modest one or two person business into valuable organisations with enterprise values that now exceed $50 to $100 million or more. As a result, franchising has created generational wealth for the founders who had the foresight to use franchising as a growth strategy. There are now over 1,000 businesses in Australia using franchising as a management and marketing tool to grow their networks and brands. Their franchisees have invested a collective $10 billion dollars in capital to establish almost 80,000 franchised businesses in Australia. The number of people employed in the franchise sector has grown strongly over the past decade and now 1,130,000 people are currently employed in franchised businesses across Australia.

Rod Young

insulation from localised economic or competitive forces and early access to high-growth markets. It also provides multiple parallel growth paths to drive network revenue. In a well-developed franchise network, the customer service experience is better than in a company-owned business. In a franchised business, the owner operator is focussed at the customer end of the business and interested in the lifetime value of the customer not just a one-off transaction as is often the case with paid employees. Another great benefit experienced by franchised networks is the micro-management of overheads and staff that creates operating efficiencies far better than many company-owned competitors.

For the Franchisee Prospective franchisees have been drawn to franchising due to the large range of businesses to choose from, the ability to become part of a proven business model and the lower risks of establishing a business under the umbrella of a franchise brand. While industry revenue has only increased by an annualised three or four per cent over the last few years the successful players are getting bigger with the top 100 franchised brands growing faster than the economy. Franchisees are also able to build their own business empires as part of the franchisors network. Successful franchisees in many franchised businesses that started their business life with a single location are now operating multiple locations and now own mini-corporations. The better multi-unit franchisees in the larger franchise networks have built significant wealth and operate multimillion dollar enterprises under the franchising structure. Good franchises are also easier to sell than independent businesses and as they can be sold to inexperienced operators who can be taught the franchisor’s proven systems and be provided with ongoing support and systems.

This translates into better valuation multiples and bigger goodwill. When these benefits are coupled with group buying power and pooling of advertising funds to create mass media marketing and advertising and ever more sophisticated digital media strategies under the franchise brand, is it any wonder that people wanting to get into business to build an asset for the family choose franchising to do so?

Managing Risk Franchising is a low risk strategy to get into and develop a business for both the franchisee and franchisor. However, franchising is not a get rich quick scheme. Franchisors and franchisees can, and do fail, and being involved in franchising is not a guarantee of success. Every franchisee and franchisor must understand that any business proposition has risks involved and they must be prepared to risk losing their assets. Understanding, accepting and then managing these risks is what differentiates the franchisors and franchisees from independent business people and employees. A franchise network spanning national (and potentially international) markets offers better diversification and

This gives franchised businesses the edge over competitors who are still operating traditional non-franchised business models.

Global Growth Subway, the global leader in the sandwich business was built on the back of a full business-format franchise program. From its base in America it has built a global business with over 30,000 stores built on a business model developed by its founder Fred DeLuca. Subway overtook McDonald’s store numbers two years ago. Gloria Jean’s Coffees used franchising to develop their domestic business in Australia and are now approaching 500 stores in Australia, outstripping the growth of international giant Starbucks who do not franchise. Gloria Jean’s has grown rapidly in its home market and is almost at the maximum number of stores that this market can sustain. They leveraged the franchised business model to create beachhead stores in over 30 countries and they expect that there will soon be substantially more of their coffee shops overseas than in their home market. UK sandwich and coffee operator Prêt a Mange has developed its London based business model as both a companyowned and a franchised structure to reward key staff and facilitate expansion

why choose franchising?

into the US. It now feeds hungry New York residents from a multi-store base which it plans to expand across America. In tiny domestic markets like Australia which represents less than two per cent of the world’s economy, the ANZ Bank used franchising to develop a mortgage broking network that now settles billions of dollars in new loans each year through a network of ANZ branded and franchised mortgage brokers. A further example is the franchised Boost Juice network which is approaching maximum store numbers in a county of just 22 million people. It had a choice of managing a maturing business by simply maintaining static store numbers and sales of around $100 million in one country or franchising overseas for growth. Boost Juice Bars can now be found in Indonesia, Singapore, Malaysia, Thailand, Hong Kong, Macau, Kuwait, Chile, Brazil, South Africa, the UK, Estonia, India and South Korea with more countries coming on-line as a result of a welldeveloped and executed international franchise program. Expansion through franchising is not just confined to the food service business. Many businesses from body care retailer Body Shop, hairdresser Toni & Guy, auto service network Midas, child development franchise Helen O’Grady’s Children’s Drama Academy and Jenny Craig Weight Loss Centres are just a few of the hundreds of retail and service businesses who now have huge domestic as well as multi-country global networks.

need to develop a global outlook as competitive pressures impact growth, the domestic economy matures and the future global growth opportunities are shifting to China, Brazil, Russia and India where franchising is a newly emerging opportunity for both domestic and foreign franchisors. The reward for a business that has successfully executed a domestic and international franchise program is significant growth in shareholder value. Whether a business network is located in Europe, North or South America, Africa, Australia, India or Asia, a franchise strategy needs to be considered earlier rather than later in the domestic growth phase to take advantage of growth opportunities and a defence against internationalisation of the local market.

Some may feel the development of a franchising strategy should be delayed or is too complex and overwhelming or the economic conditions are not at their best. However, with the right advice and a staged approach to developing the strategy, structure, economics, commercial policies, agreements, documents, manuals and recruitment program needed to plan a successful franchise network, proven businesses can adopt a “born global” attitude that will allow their business to join the thousands of successful franchise systems now operating in domestic and foreign markets. Rod Young, Managing Director DC Strategy Phone: 02 8220 8711 Email: rod.young@dcstrategy.com Web: www.dcstrategy.com

A Powerful Strategy The combination of capital for expansion and motivated owner-operators investing their capital and time in both the franchisor’s brand as well as their business, is a powerful strategic combination.

Banks and other financial service businesses are now franchising their expertise and brand to grow better and more profitable businesses and even medical practices are moving to expand their network through franchising. Governments are granting franchises embracing transport, water and energy distribution and generation. Sport is heavily structured around a franchised model in basketball, football and motor sports. Even franchised businesses located in major markets like the United States

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We are looking for dynamic people who love dealing with others and are passionate about retailing. The Snooze brand has a strong history of over 30 years in retailing and has built a very solid franchise system. We provide franchise partners with a stable platform to start their business and offer support across the entire business including:

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For more details visit snooze.com.au or call Alistair Browne, our Franchise Network Development Manager on 0427 401 169

It’s amazing what a little snooze can do. snooze.com.au

Kevin Bugeja

Which kind of

Franchise is right for me?

Kevin Bugeja, Managing Director, Franchise Selection

ounds like an easy question but finding the answer to this can be much harder than it may first appear. Going into business is one of the most important decisions most people will make in their lifetime, somewhere between buying a house and choosing their partner.

The cost of a franchise, including the franchise fee and set up costs can run into the hundreds of thousands or even millions of dollars. With so much at stake, it pays to do your homework. Investing time and patience in the beginning can save you frustration and money in the future. There are literally hundreds of franchise opportunities to choose from in nearly every imaginable category you can think of. So before we all get too fixed or excited about what type of franchise we are interested in, it is probably important to understand what your budget is and then only look at franchises that fall within 6070 per cent of this budget. Most people tend to over-stretch themselves and don’t leave enough for working capital and some emergency funds should the business end up costing more than first anticipated due to a cost blow out or just because the business is taking longer than expected to breakeven. Once you calculate the initial investment for the franchises you are interested in then you will be able to determine which one best fits your financial situation. If you don’t have the capital for opening a

particular franchise then you should find one more suited to your financial situation. When it comes to franchising you will be expected to pay a one time franchise fee simply to have the rights to open that franchise. This one time nonrefundable fee ranges depending on the franchise you are interested in but is usually around $50,000. There are also other fees associated with franchises like start-up expenses, training, insurance, inventory, royalties, and marketing fees. Different franchises have different fees so it is important to consider all the fees associated with each franchise you are interested in.

Kevin Bugeja

Once you have evaluated your liquidity, total investment, and personal business experience you are that much closer to finding the right franchise idea. Remember however, that while having the financing and experience down, there is still one very important element. What’s left you might be wondering? The answer is personal interest. If you are not personally interested in selling muffins and coffee then you are going to have a tough time making your muffin franchise a success.

Personal interest before profit Next choose a franchise that you can be proud to own. When considering franchise ideas keep these three key points in mind; investment, experience, and personal interest, to make sure you find the best franchise for you. I cannot emphasise this enough as most of the people we meet didn’t choose their careers but somehow fell into them. Most of these people left school and got

a full time job and stayed in the industry that they have now become accustomed to and have attained knowledge and skills in. But if we think about this we made this decision after leaving school with no real life experience so it’s no wonder that people hate their jobs. One of the greatest advantages you have when buying a franchise is the freedom to choose an industry that you are interested in. The next is to choose a franchise that you will be happy to tell your best friend or someone you haven’t seen in years what it is you do for a living and choose to do as your own business. If the business you are interested doesn’t pass this test then chances are you will begin to hate this choice pretty soon too.

the franchise owner and not just by the franchise model they purchased. Even in successful brands franchisees can fail. The type of franchise you should pick is not one that has the supposed possibility of making you the most money because this simply won’t work.

Get rich quick schemes don’t work!

We all catch planes not expecting them to crash but each time we fly they do a safety demonstration and tell you to ‘Locate the nearest exit’. You wouldn’t get on an airplane unless you were reasonably sure you were going to make it safely but you also need a plan

All franchises have the possibility of being lucrative and they also have the possibility of failing, most of the time the success of a franchise is achieved by

In business, challenges arise just like in everyday life but how quickly the franchise owner is able to deal with these and overcome they can also make a difference to the results they achieve. The most lucrative franchise for anyone is the one they find enjoyable and won’t mind dedicating all their free time to making it a success.

Develop an exit plan before you start

which kind of franchise is right for me?

in case something goes wrong. The same is true in business. No one likes to think that their new business might not succeed. You want things to work out. You also want to be able to survive in case they don’t. Besides, there are many reasons for leaving a business other than business failure. You may wish to try something different or decide to retire and enjoy your fortunes. Either way, you need to know what you are going to do with the business. Can you sell some parts of the business and keep others? Can anyone run this business? Who might be interested in buying it? Finally, how can you recoup your investment? Focus on your entry strategy, but be aware of the exits.

Evaluate yourself The most important ingredient to being a successful franchisee is passion. Before settling on a franchise, really give some thought to your passions in life. In business, passion brings success, and that rule applies equally to franchisees and independent business people. You must be able to follow the rules of the franchise. The franchisor is going to prescribe the colours you use, the design of your space, personnel procedures and perhaps salary ranges, products, and pricing. If you are going into business to do things creatively and differently, franchising may not be the best fit.

Ask yourself the following questions: Am I willing to embrace someone else’s system without trying to do it my way or make it ‘better’? Can I follow someone else’s lead and accept their advice and their criticism? Am I willing to be part of a network of franchisees, realising that there may be times when what is the best course for the network as a whole is not what is best for me? If you can honestly answer “yes” to

each of these questions, then you should continue to explore franchise opportunities.

of your analysis it adds up and makes sense to you, then put your best foot forward and strive for success.

Franchising is very similar to starting and operating a non-franchise business. There are pluses and minuses, and the prospective franchisee must do their homework. So do your due diligence, think hard about what you hope to get out of it, reflect upon your passions in life, consider the risks, and if at the end

Kevin Bugeja, Managing Director Franchise Selection Phone: 1300 FRANCHISE (372 624) Email: kevin@franchiseselection. com.au Web: www.franchiseselection. com.au

A franchise is not like any other business and Walker Wayland are not like any other Accountants. We know Franchising. Walker Wayland Chartered Accountants provide a friendly, efficient and professional service for both developing and established franchises. We are currently members of the Franchise Council of Australia (FCA). Our qualified experts can assist with: C

• Due diligence services when buying and selling franchises • Feasibility and growth strategies to facilitate franchise system start-ups • Franchisor solvency audits for disclosure documents • Marketing fund audits • Structuring and business advice • Management services • Bookkeeping services • Valuation services for franchisees and franchisors • Tax planning advice • Carbon management services

Arrange a meeting with us to see how we can help and receive the initial consultation FREE.

To find out more, call us on 9364 9988 or visit walkerwaylandwa.com.au

Walker Wayland WA | Chartered Accountants

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Darryn McAuliffe

Developing a

Business Plan Darryn McAuliffe, Industry Solutions Executive, NAB Franchise Banking

usiness planning is truly the cornerstone of success, however too many franchisees fail to implement effective business plans which reflect their personal franchising goals. Developing a thorough business plan can not only help your business avoid the pitfalls presented by changing economic conditions but can effectively position your franchise for future growth.

succeed in the local market, a franchisee needs to consider:

You may be thinking: “My business has done well without one…why start now?” The answer is simple: You can’t rely on external market conditions for your growth. If you don’t have a business plan now – you may not need one next year.

• local business organisations/networks.

Most businesses that have endured the test of time are linked by one common factor - a good business plan. Before a franchisee attempts to serve their first customer, it is important that a clear and thorough plan be documented. A business plan represents a blueprint for success, and it is a tool which businesses can refer back to both in times of expansion and economic hardship. Many franchisees walk the business path without an appropriate map, believing that they are safe due to the fact they are part of a larger franchise structure. I believe that to be successful, franchisees should view their investment as a business in its own right. Each particular franchise is affected by differing economic variables, and it is vital these are planned for in an individual, localised business plan. To

• local customer demographics; • local seasonal fluctuations; • your location/exposure; • competitors; • suppliers/access to business equipment/ infrastructure; and

Without a business plan, franchisees could walk blindly in an environment of economic uncertainty and miss opportunities as they arise in times of growth. The economic environment consistently offers great challenges to any businessperson looking to grow or consolidate their business, and franchisees should take the necessary steps to help ensure success. Seeking the advice of financial experts when developing plans and strategies for business longevity has never been more important, and franchisees should be careful to select advisors who specialise in the franchise sector. The most important thing is to plan now. Your business plan should not be an afterthought when the going eventually gets tough. Planning ahead will help you through the tough times, so take note of what is in a good business plan so you can avoid the pitfalls of an unplanned business. The more thorough a business plan, the greater its ability to guide a franchisee through the stages of

Darryn McAuliffe

the times sets the truly successful businesses apart from the crowd. For franchisees, regularly reviewing and updating their business plan is the key. All business plans should be consistently reviewed and updated and used by franchisees to reassess their business strategies and implement new plans. When economic conditions tighten and consumer confidence declines, no franchise can afford to apply the same business tactics as nine months ago. Updating your business plan to account for the changing fiscal and consumer environment is as important as creating a business plan in the first place.

their business life. When developing a business plan it is vital for franchise owners to consider all aspects of their business and carefully forecast the operational requirements, financial turnover and marketing tactics. Whilst it can often be difficult to pinpoint the finite details of your business, the more planning a franchisee undertakes, the more successful the business is likely to be. When you are setting your business goals, make them clear, measurable and time specific.

WHAT SHOULD A BUSINESS PLAN LOOK LIKE? The basic layout for a business plan typically follows a structure that covers: • executive summary;

Ask yourself:

• your business goals (short, medium and long-term);

• What am I selling?

• your management plan;

• Who will benefit from my service?

• a SWOT analysis (your market and competitors);

• What makes my business different? • What returns do I want? • Where do I want to be in six months/ one year/10 years? Imagine your ideal business set-up and what it involves. While you might not be able to start with 100 plus staff and state of the art offices, you can most certainly plan your way there by setting goals that will get you there. Franchisees should also consider their potential market and any likely competitors. All too often franchise owners enter the market with little knowledge of the business environment

and what it will take to succeed. In these circumstances, approaching a local professional, such as a NAB franchise banker, with an understanding of the business environment can be truly beneficial.

• your marketing plan; • your operational plan; • your financial plan; and • action plan. Franchisees often have to work within certain structures and frameworks set out by the franchisor. This is why it is important to seek the advice of a professional when it comes to developing a business plan for a franchise. This will ensure accuracy and make sure all the requirements of being a franchisee are met. The ability to change and adapt with

It is important for franchises to reassess their financial position and realise the constraints being enforced on their business. Over-confidence can be a deadly business sin, and it is important for franchises not to attempt to grow too quickly. With this in mind, both franchisors and franchisees should communicate effectively to develop a concise and relevant business plan which reflects how your goals can best be achieved in the current climate. When updating your business plan, franchises should keep in mind the following points: • Trading cycles, costs and expected cash-flow should be reviewed and reassessed. If you believe that changing market conditions will affect one of these aspects, record it in your business plan. There is no use just planning for a best case scenario, franchisees need to plan for the reality of their environment. • Develop a strong and effective business relationship with the franchisor. Working in partnership to develop a united business plan based upon common goals is vital if franchisees want to succeed. • Take the opportunity to examine all aspects of your business plan. Business plans are fluid instruments, and no aspect of your plan should be irreproachable. If aspects of your marketing techniques are proving ineffective, examine and employ new strategies. • Get support and advice from your

developing a business plan

business peers and experts who have an in-depth knowledge of finance and business. Planning around a changing business environment can be challenging, so utilise all of the resources available.

IS IT IMPORTANT THAT I HAVE A SIMILAR PLAN TO MY FRANCHISOR? Franchisors often develop generic business plans for their franchisees to ensure individual business goals are in line with the direction of the entire system. Whilst there may be certain guidelines that need to be adhered to, it is important that the plan for each franchisee is individual. Every business encounters its own unique opportunities and challenges, and it is important that these issues be reflected in a localised business plan. Each franchisee should be viewed as a unique business, and for a plan to be effective it needs to be as unique as the business itself. Where there is no existing generic plan, the ultimate success of any franchise operation is reliant on the working relationship between a franchisee and franchisor. Developing a business plan provides an opportunity for both franchisee and franchisor to explore potential strategies which can be adopted as part of the plan, and provides for a unified map from which both parties can work.

Franchisees should also aim to utilise the experience and knowledge of their franchisor especially in some of the more practical areas of business planning: forecasting expected cash flow, trading cycles and start up costs. In business, nothing is as helpful as practical experience, and any resource which can assist in the formulation of a business plan should be seized. In addition your specialist business banker to the franchise industry should be engaged as early as possible in the process. If it’s a bank that has accredited, or knows your particular franchise system, they will be used to working with franchise businesses like yours.

ALL FRANCHISES AIM TO CONSISTENTLY GROW. CAN A BUSINESS PLAN HELP A FRANCHISEE GROW? Whilst all businesses need to be careful not to outgrow their financial means within a slowing economy, franchises should try to position themselves to take advantage as soon as the economy swings. Implementing an effective business plan can significantly increase the probability that your business will be ready to reap the rewards of a financial spring. A business plan should not only help you consolidate in difficult times, it should help you grow when times are good. Here are some tips to help ensure your

franchise is well positioned to grow when the opportunity arises: • All franchisees should have a localised marketing strategy incorporated into their long term business plan. A marketing strategy which understands the buying habits of local customers is vital if you are planning to expand your business. • Franchise owners should be aware of how they plan to grow your business when the opportunity arises. Businesses need to know how they are going to best utilise their assets to achieve the desired growth. Even if you are not growing at the moment, franchisees should plan their growth strategy early so they can implement it at the first opportunity. • When planning ahead it is important that franchisees do not lose sight of their current situation. Avoid the temptation to tailor your whole business plan around the opportunity to grow. Remember, in order to grow, franchisees need to survive the current period. Whilst your franchisor and fellow franchisees can help with your planning, and assist you with information to back up your planning, having a good, documented business plan is ultimately up to you. Your money and your success, is your responsibility. History and research prove that a great business does not happen by accident. And although luck and timing play a part in most cases, there is also a good deal of planning upfront and along the way that paves the way for business success. Darryn McAuliffe Industry Solutions Executive NAB Franchise Banking Web:

www.nab.com.au/ franchising

Please note: NAB has not taken into account your objectives, financial situation or needs and recommends that you consider whether any advice in this article is appropriate for your circumstances.

Tania Allen

Janine Allis

What Franchisors look for in

Franchisees Janine Allis, Managing Director, Retail Zoo

uccess (or failure) in life and business is created by the people you choose to surround yourself with. This philosophy is the backbone to our success and we have adopted it across the Retail Zoo organisation. Retail Zoo is the parent company to Boost Juice Bars, Boost Juice International, Salsa’s Fresh Mex Grill and CIBO. We believe strongly in this philosophy and it is in the forefront of our minds as we go through the selection process for our franchise partners. We strive to surround ourselves with greatness, so it is important for us to get this selection right. So what do franchisors look for in franchisees? The simplest answer: the precise “people fit” for each individual franchise. If this isn’t exact, there is no point in moving forward. You may have heard about businesses dropping nearly 30 per cent once they were sold to a new owner. Why did this happen? The one and only difference -- the people. I have a dozen examples in my own company that are similar. It is important, no matter what type of profession you are in, that the people you put into place are the right people for the business to succeed. You can have the most effective systems and processes, but if the people are wrong - it won’t work! The following are five areas we consider when looking at franchisees for our businesses. I cannot answer for other companies regarding what they look for, but I can assume that good, solid franchisors would have similar objectives.

1) The Right Fit The right fit for one franchisor is completely different from another, which is great news, as not all potential franchisees are the same either. Take Boost Juice Bars for example; we are a young, hip, healthy-lifestyle brand, thus the people we look for believe in these philosophies and they understand what it takes to make a Boost business a success. This does not mean that all of our franchisees need to be under 25, fit and hip. However, it does mean the franchisees understand that the employees at the front of the store, serving customers, are exactly that: young (or young at heart), enthusiastic team members. The key is the franchisee having a passion for the Boost brand and our “Love Life” philosophy. Let me explain. If you’re passionate about cars or gardening, then you should look toward these concepts for achieving prosperity. If the potential franchisee’s passion is indeed aligned with ours, we then look at the cultural fit. You hear a lot about cultural fit, but what the heck does it really mean? Cultural fit relates to the same ideals, customs, principles and social behaviours for a group of people. Cultural fit can be different for different businesses. At Boost we thrive in a relaxed, zany, fun, casual atmosphere; our people are doers, problem solvers, they take full accountability, and they follow the rules and regulations that are associated with running a business. A law firm; on the other hand, might not have such a relaxed atmosphere. At Boost one of our core values is transparency; all franchise partners can see what every other

Janine Allis

Boost store is doing around the world. Some people may find that too confronting. Those that fit our culture, find this kind of transparency refreshing. They make use of this knowledge in their own stores and some use the information to challenge themselves (and their staff) to strive to be the best. Getting the cultural fit right is as important as making sure passion aligns. Get these two right and you have a winning combination.

2) Financial Acumen Having good financial acumen does not mean that you need to have an accounting degree. Nor does it mean you have to know anything about accounting or finance - not initially. If you do not have a strong

grasp of accounting or finance now, that doesn’t mean you won’t. Heaven knows, when I started I didn’t have a clue about accounts, balance sheets, debits or credits; I wasn’t exactly sure where to even start. With that said, a franchisor may require you to know something about finance or at least be taking steps to learn about basic accounting. For example, maybe you have enrolled in a small business course or are taking an accounting course on-line, in some instances this might be sufficient. If a potential franchisee says they are giving their accounts to a bookkeeper, I see that as a big red flag. This will never work, as the owner will not fully understand what is happening in their business. I have heard of business owners

who only look at their books once a year; ask them how much they spend on labour or the cost of raw materials and you would be met with a blank stare. Your numbers tell you where to put your focus, what areas are struggling, and (more importantly) they reveal if you are getting the desired return on your investment. I am not saying that you need to do your own accounting forever, but for the first 12 months I would expect to see a new owner review every invoice, sales receipt, monthly balance sheets and correspondence that directly affects their business. FYI - most bookkeepers are processors; it is not their money that they are inputting into your accounting system. It is always difficult when you are learning something new, but trust me, the rewards are worth the effort. When evaluating financial acumen from a franchisee we look for people who are highly detailed and organised with regard to their accounting systems, and those that understand the importance of these financial numbers (or are in the process of learning).

3) Investment philosophy Franchisees have different reasons for wanting to invest in a franchise.

What Franchisors look for in Franchisees

Some want a franchise because they believe it is an easy investment; that all you have to do is open a store and it runs itself. They think that by simply paying a royalty fee all will be fine, thus making it someone else’s responsibility to ensure their business is a winner. We quickly put a red line across the potential franchisee that has this philosophy, as this is a recipe for failure. If you want an investment that runs itself, buy into the share market. A franchise business is like any other business, the harder you work the more you are rewarded. If you think that you can run a business remotely, do not become a franchisee. A franchisor is looking for someone who is prepared to dedicate their time into making the business a success. A franchisee who fully understands that their business will succeed if they make it so and not leave it with someone else, is critical.

4) Customer service principles Every business on the planet has customers. Therefore, what franchisors look for in their potential franchisee is customer focus. At Retail Zoo we want our businesses to be known for going above and beyond for their customers. This may mean that in the short term, you might be giving away more free product than you would like. In the long term however, the value of good customer service and a great customer experience, means the difference between a successful business and one that is just like everybody else. A franchisor is looking for franchisees that have high consumer focus, those that go the extra mile to please a customer.

5) System Supporter One of the reasons a business is able to become a franchisor is they have a strong business model. Generally, these businesses have proven they are successful not only in one location, but in many. These

franchisors have demonstrated they have methodologies and systems in place that work. Ultimately the franchisee is paying for the brand strength and these systems and processes. So, what we look for in a franchisee is their ability to follow our proven methodology and systems. If a person struggles to follow the bouncing ball or makes their own changes along the way, this shows up as a red flag for us. If this is the case, the potential franchisee may not have the ability to follow the systems that are established once they are approved. Being a franchisee is not for everyone. It is one of the safest ways to be successful in a business, though not a blanket guarantee. You may not always agree with a franchisor, but remember, there is a reason they are so successful. If you think you would strain to follow a systematic methodology, then perhaps being a franchisee is not for you.

A franchisor looks for many aspects within a franchisee, but basically they are looking for the right type of person who suits their franchise model. The selected franchisees will have the right fit, their passions align and they fit within the current cultural; understand the basics of business (or they are willing to put the effort in to learn); be prepared to work in the business and fully immerse themselves to ensure success; understand the true value of their customer; and finally, have the ability to follow a proven business approach. The bottom line: a franchisor/franchisee relationship is a partnership and this partnership needs to be a win-win for everyone for it to truly succeed. Janine Allis, Managing Director Retail Zoo Phone: 03 9508 4400 Email: aussiefranchising@ boostjuicebars.com Web: www.boostjuice.com.au and www.salsas.com.au

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23/11/2012 10:43:33 AM

3 AM

Jason Gehrke

What is

Due Diligence? Jason Gehrke, Director, Franchise Advisory Centre

t the point of receiving disclosure documentation, many potential franchisees are recommended by their franchisors to use the Franchising Code’s 14-day waiting period to undertake their due diligence on the franchise investment. The problem for many potential franchisees at this point is that they don’t know what due diligence is and may have never heard the term before. They may figure due diligence must be something that is expensive and complicated and therefore done by the lawyers or other professional advisors that they might engage to handle “the paperwork” of the sale. In other words, it’s something difficult done by somebody else. Nothing could be further from the truth. Due diligence is no more complicated than looking at the facts of a deal from all angles to make sure they stack up. In short, due diligence assesses the risks and opportunities of a proposed transaction, be it buying a business or entering some other arrangement.

on first taking it for a test-drive, conduct a title check, get a mechanic to look over the vehicle, and ask questions of other people who have owned the same type of car. This is considered natural behaviour when buying a car and forms part of our pre-purchase due diligence. By comparison, why wouldn’t a potential franchisee or business buyer want to do the same thing when going into business for the first time? Unfortunately many franchisors can recount examples of franchisees who have been too eager to join the system and then conducted little or no due diligence – with the result that their businesses failed to meet their expectations and both franchisor and franchisee become estranged. Here are some other definitions of due diligence to help potential franchisees understand the concept: 1. The process of investigating a potential investment; 2. The care a reasonable person should take before committing to a transaction; 3. An assessment of the desirability, value and potential of an investment opportunity;

Conducting a building inspection and title search as a condition of buying a house is an example of due diligence in a real estate transaction.

4. Background research to determine the worthiness of an acquisition.

Getting engaged and taking the time to know someone before getting married is a form of due diligence (occasionally supplemented today by Googling a potential partner’s details, or searching their Twitter and Facebook pages, etc).

Who is responsible for undertaking Due Diligence?

Most people who buy a secondhand car insist

The potential buyer is responsible for undertaking due diligence. Although there is a statutory requirement for disclosure under the Franchising Code of Conduct, franchisors are not required

Jason Gehrke

to ensure that franchisees actually undertake due diligence. Even where a statutory disclosure obligation exists under the Code, buyers should – as much as possible - seek to independently verify information presented to them in order to reduce the risk of making a purchase decision based on false, out of date or incomplete information. Buyers will usually involve professional advisors to assist in the due diligence process. These will generally include accountants (to assess financial data and issues), lawyers (to assess legal, contractual and mandatory compliance issues) and specialists relevant to the industry or market sector in which the business operates. Irrespective of the use of advisors, the buyer takes ultimate responsibility for the decision to invest in the business offered. The buyer takes full responsibility both for the investment decision and for the completeness of the due diligence process which gave rise to that investment decision.

Buyer to act in own interest In any commercial transaction, the buyer has a choice to proceed or not proceed with the deal. It is expected that a seller will act in their own interest to maximise their benefit from the transaction, and by the same token, so should buyers. However many people who buy small businesses or franchises have little or

no prior experience in undertaking such deals. As a result, they may have little or no understanding of due diligence, and instead rely solely on their accountants and lawyers, and the veracity of the information provided by the franchisor. Unfortunately without an adequate knowledge as to what a proper due diligence process should involve, the buyer is limited in their ability to protect

What is Due Diligence?

from the purchase price of the business. The buyer invests their time and energy in considering the transaction, and should the transaction not complete, the buyer at least is usually better-prepared and more experienced to undertake the next due diligence process. As a general rule, potential franchisees should make a due diligence soft cost investment of one hour of time per $1,000 to be invested in the business. This can be spent on researching the specific business opportunity, as well as the industry and business in general and will ensure that a reasonable amount of time is allocated to assessing the risks and opportunities of the proposed transaction.

Verify disclosure information their own interests. They may fail to seek professional advice in the first place, or fail to understand the advice provided. More importantly, they may simply fail to verify the information provided by the franchisor, and rely on untested detail. If the buyer does not act in their own interests, they cannot expect that their advisors alone will be able to do so, or that sellers will either.

The cost of due diligence There are at least two types of cost involved in conducting due diligence: hard and soft costs. Hard costs are cash outlays, which can be substantial. It requires an investment of time and cash to research information and pay advisors. The Franchise Advisory Centre recommends that potential franchisees be prepared to pay at least between two and five per cent of the cost of a franchise on due diligence alone. In other words, if the franchise costs $100,000, then the potential franchisee should be prepared to spend between $2,000 and $5,000 on their due diligence. If, after conducting a due

diligence process a buyer decides not to proceed, then the cost of due diligence will be significantly less than the potential losses the buyer would have incurred if they had proceeded with the business and it subsequently failed. By far the greatest cost of any due diligence process is the cost of professional advisors (ie. accountants, lawyers and other professionals engaged for their expertise). These advisors will usually work on a per hour or project rate, and so it stands that the greater the investment, the more diligence required, the greater the advisor costs will be. It goes without saying that professional advisors acting for the buyer will require payment whether or not the buyer completes the sale. While this could mean that the buyer will “lose” the cost of the due diligence by not completing the sale, this might be a very small loss compared to the cost of buying an unsuitable or unsustainable business. Soft costs are the costs of the buyer’s time. Time spent researching a business is not something a buyer can expect to be paid for or have deducted

Potential franchisees will rely primarily on information provided in the franchisor’s disclosure document, and should make every attempt to independently verify each item in the document to ensure that the information presented is current and correct. It is important to remember that disclosure documents under the Code are required to be updated within four months of the end of the financial year (which for most systems will be October 31 for the preceeding 12 month period July to June). Consequently, a franchisee who receives a disclosure document in July, August or September in any given year could be looking at information which is 12 months or more old. If this is the case, the potential franchisee may choose to request a more recent disclosure document, or defer a purchase decision until after the disclosure document is updated. Jason Gehrke, Director Franchise Advisory Centre Phone: 07 3716 0400 Email: jason@franchiseadvice. com.au Web:

www.franchiseadvice. com.au

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Elisabeth Ritchie

The

Franchise Agreement

Elisabeth Ritchie, Partner, HWL Ebsworth Lawyers.

he primary document that records and governs the relationship between the franchisor and the franchisee is the franchise agreement. A final copy of this agreement (in the form to be signed by the parties) needs to be provided with the disclosure document at least 14 days prior to the franchisee entering into the agreement. It is important that a prospective franchisee fully understands the terms of the agreement, and seeks legal advice in relation to its effect, as this document will form the basis of the relationship between the franchisee and franchisor including all the rights and obligations of both parties. While the terms of a franchise agreement will depend upon the type of franchise the following terms are generally found in most franchise agreements.

free to choose to deal with whichever franchisee they choose and franchisees may not agree to refuse to deal with customers who originate outside their exclusive area. This is often expressed as the principle of ‘own the territory, not the customer.’ You should check the extent of any exclusive rights, how they can be revoked (e.g. if you do not reach certain performance targets) and whether the franchisor can operate or sell products or services itself within the territory (the franchisor often reserve the right to sell e.g. by internet). The grant will generally be for a fixed term of years. The most common is a five year term with a right of renewal for a further five years at the end of the initial term subject to certain conditions being complied with. These conditions generally include: (a) being in compliance with the current agreement (b) entering into the then current form of franchise agreement

GRANT OF RIGHT TO OPERATE FRANCHISE

The first part of the franchise agreement usually sets out the nature of the franchise being granted.

(d) ensuring that any equipment or premises are refurbished or updated in accordance with the then image of the franchise system.

While most retail franchises are site based, services based franchises are generally a territory. This may be on an exclusive or non-exclusive basis. The franchisor may agree to not grant another franchise within that territory and the franchisee may agree to not actively market or solicit customers outside of its territory. However, customers must always be

RIGHT TO USE THE INTELLECTUAL PROPERTY A franchisor’s trademarks, names and know-how are integral to the franchise system and will be something that the franchisor will seek to vigorously

Elisabeth Ritchie

necessary then there will be numerous requirements in relation to the fit-out and establishment of the premises as well as an ongoing maintenance and refurbishment obligations. Initial fit-out may be undertaken by the franchisor or by third party shopfitters. Depending upon the system (and sometimes the location) the lease may be held by you or the franchisor. If the franchisor holds the lease then you will be granted a licence to occupy or sublease and be required to pay either a licence fee (which mirrors the amount due under the head lease) or a rental payment (if you have a sublease). In both cases you will also be required to pay other costs and charges in relations to the lease including outgoings (e.g. services payments). protect. While you will be granted a right to use the intellectual property to operate the business, it will be usually under strict requirements and you will be required to acknowledge that you will not gain any ownership in such intellectual property even if you develop or improve it. You should check who actually owns the intellectual property and ensure that the franchisor has long term rights to be able to grant or sub-licence it to the franchisees. You should also check that it has been appropriately protected (e.g. by the registration of the trademarks).

MANUALS Franchise agreements are usually long term agreements; as a result the daily operational requirements are usually included in separate manuals. The manuals will be updated as the system develops and you will be required to adhere to these requirements from time to time. As the manuals will contain a whole range of additional obligations you should ensure that you ask to view a copy of the manuals prior to entering into the franchise agreement.

PAYMENT Most franchise agreements require franchisees to pay upfront and ongoing fees:

(a) upfront fees: these are generally an initial fee for the grant of the franchise and training fees; (b) ongoing fees: these are usually royalties (sometimes known as franchise service fees or ongoing franchise fees) and a marketing contribution. The latter is paid into a central marketing fund and is used to market the system as a whole. The fees may be a fixed dollar amount or a percentage of sales. Other payments could include software licence fees, administration fees and there is usually a requirement to pay interest and costs in relation to any overdue amounts. Payments are generally required to be made periodically (weekly, monthly, quarterly) and many systems now require the franchisees set up direct debit facilities.

If the lease is to be held in your name then you will usually be required to include certain clauses in the lease which give the franchisor notice of any breaches under the lease as well as a right of re-entry should the franchise agreement come to an end for any reason. In both cases you will generally be required to provide security under the lease by way of personal guarantees and a security deposit or bank guarantee for three to six months’ rent. You should check the term of the lease as usually the term of the franchise agreement is linked to the lease. In the event that the lease is not renewed, or you lose the right of possession, then you should ensure you have the right to re-locate premises. This is usually within a certain time frame and subject to the reasonable approval of both parties.

GST will be payable on fees (currently 10 per cent).

CONNECTIONS AND TECHNOLOGY

You should ensure that you fully understand the payments that are required to be made, that the fees cannot be unilaterally changed by the franchisor during the term of the agreement, and that you receive advice in relation to the sanctions which can be applied in the event of non-payment.

Depending upon the type of system, customers may be directed to a central telephone number and website or the franchisee will set up and use its own telephone number and website. If the latter applies then there will usually be requirements to transfer or discontinue any numbers or the website at the end of the term.

PREMISES In the event that premises are

It has become increasingly common for franchisees to all be required to be on a

the franchise agreement

similar technology platform and to use a central management for both point of sale and reporting. Accordingly it is likely that you will be required to have an internet connection, certain computer hardware and software and a dedicated email address.

ACQUISITION OF STOCK You may need stock or products to operate the business. These may be ingredients or components or the finished product (e.g. furniture which is resold or cleaning chemicals which are to be used when providing the services). Depending on the system these may be supplied by the franchisor (or an associated entity) or by independent suppliers. If the franchisor controls the supplies to the franchisee by requiring the stock to be purchased from a nominated or third party supplier then unless it has sought the approval of the Australian Competition and Consumer Commission this may be a contravention of the Competition and Consumer Act (you can check on www.accc.gov. au if a notification has been filed and not objected to). More commonly the franchisor will require the franchisee to acquire goods from an approved supplier. Thus you could nominate your own supplier but this supplier would be vetted by the franchisor first for quality assurance.

SALE OF PRODUCTS In order to ensure consistency of image many franchise systems will strictly control the range of products which its franchisees must, or are permitted to, supply. For example, in the case of food franchises this will be by way of a mandated menu board; in service franchises by the list of services available. In all of these cases the franchisor generally retains a discretion to vary the type of products and/or services and the franchisee is required to change upon notification. Prior to the entering into the franchise agreement, you should find out what the current product range is, what you are required to stock and sell and what changes are imminent.

PRICE CONTROL

CONFIDENTIAL INFORMATION

The franchise agreement may also deal with the pricing policy of the franchisor.

You will be required to not disclose the franchisor’s confidential information except as required for the operation of the business. The information may include financial information as well as operating procedures (in the manuals), proposed promotional activities and confidential, or product and pricing, policies. You will also have confidential information and you should ensure that there some reciprocal requirements for the franchisor to maintain the confidentiality of your financial records.

If the franchisor operates company stores that compete with franchised stores, then any attempt to set or control prices in the franchised outlets will constitute price fixing and so be illegal. Limited exemptions apply: (a) collectively acquired goods may be jointly advertised; (b) if the franchisor supplies the goods to the franchisees, the franchisor may set the maximum price at which the franchisee can resell those products (provided the franchisee is free to discount below that price); or (c) the franchisor can apply to the Australian Competition and Consumer Commission to have their contravening conduct authorised. Such authorisation is typically only granted where a public benefit can be proved. If the franchisor does not operate company stores in competition with franchisees, the franchisor may be able to control the pricing of its franchisees. However, a franchisor cannot set the price at which products it supplies to franchisees are to be re-supplied as this is resale price maintenance (although maximum prices may be set as described above).

PROMOTION OF THE FRANCHISE BUSINESS Franchisees usually have marketing requirements and expenditure on two levels:

RECORDS AND REPORTS You will be required to provide information to the franchisor about the franchise business. Depending upon the type of system, these obligations may be weekly, monthly, quarterly and/or annual. Franchisors generally need to know information regarding the purchase of supplies, the sales of the business (particularly if the fees are pegged to sales), what promotional activities are being undertaken, and have an understanding of the balance sheet position of the business on a periodical basis. Most systems will provide forms for reporting.

TRAINING REQUIREMENTS Franchisees are generally required to undertake, and take the benefit of, preliminary and ongoing training in a franchise system. The cost of the preliminary training may be included in the initial franchisee fee or there may be a separate fee.

(b) a local marketing requirement (which again may be a percentage of sales or a fixed dollar amount per year/ month/quarter).

You should ensure that you understand what training is being provided, what the cost is, and where and when the training will take place. Note that some franchise systems have lengthy training which may take two to three months (or longer). You should also understand who is being trained and whether there is any additional cost for other persons to be trained.

The latter requires the franchisees to locally market their businesses whereas the central marketing fund is generally for national or regional brand development, recognition and promotion.

On an ongoing basis you should ensure that the franchisor is required to provide training on any new products and/or services and that generally the training requirements are not too onerous. As the franchisee generally pays for the

(a) a contribution to a central marketing fund (usually a percentage of sales); and

Elisabeth Ritchie

cost of the training it is important to understand where the training will be held and how often.

FRANCHISOR’S OBLIGATIONS As the franchisee is being granted the rights to use the franchisor’s intellectual property and know-how then generally there are more obligations on the franchisee than the franchisor. The franchisee should however ensure that the franchisor does have obligations to make available all the products and services, to develop the system and to provide reasonable support and assistance. The franchisor should also have some specific obligations in relation to the marketing fund and the accounting thereof (which should be in accordance with the Franchising Code).

unless you: (i) no longer hold a licence that you must hold to carry on the franchise business; or (ii) become a bankrupt, insolvent under administration or an externally administered body corporate; or (iii) voluntarily abandon the franchise business or the franchise relationship; or (iv) are convicted of a serious offence; or (v) operate the franchise business in a way that endangers public health or safety; or (vi) are fraudulent in connection with the operation of the franchise business; or (vii) agree to the termination.

TERMINATION The franchise agreement may come to an end in the following circumstances: (a) by way of expiry (the fixed term ends); (b) you or the franchisor terminates the franchise agreement for breach or default by the other party; (c) you sell the franchise business and enter into a deed of surrender on sale; (d) you and the franchisor agree to end the agreement. The termination provisions of the agreement are governed by the Franchising Code of Conduct. The franchise agreement should reflect the Franchising Code termination requirements. If you commit a breach then unless the default is one of the circumstances set out at (i) to (vii) below, the franchisor must serve you with a written notice of breach which sets out the nature of the breach and what is required to rectify it. The franchisor must allow you a reasonable time to remedy the breach (which need not be more than 30 days) and must warn you that if not rectified then it may terminate the franchise agreement. The franchisor cannot terminate the franchise agreement without providing notice and an opportunity to rectify

In addition to the above, the franchisor may retain a right to terminate upon notice if certain circumstances occur. Before terminating the franchise agreement, the franchisor must give reasonable written notice of the proposed termination, and the reasons for it to you. It, should also be noted that you are also afforded an early right of termination. Pursuant to the Franchising Code a franchisee has the right to terminate the franchise agreement within seven days of entering into the franchise agreement or making a payment under the agreement. If it wishes to exercise this right it must serve a written notice on the franchisor and the franchisor is required to refund to the franchisee all monies paid to the franchisor in relation to the franchise, less its reasonable expenses incurred by the franchisor, if these expenses have been set out in the franchise agreement.

UPON TERMINATION There are usually strict requirements upon termination to cease operating the franchise business and to cease using the trademarks and know-how. You will generally be required to return all materials which include the brand and any other proprietary materials such as manuals. It is also likely that you will be restrained

from operating or being involved in a similar or competing business for a period of time within a certain area. The franchisor often retains rights upon termination to purchase stock, fixtures and fittings and equipment, and, if it doesn’t hold the lease, to take an assignment of the lease.

TEMPORARY OPERATION/ CLOSURE More commonly, franchisors are now providing a right in the agreement to actually take over the temporary operation or closure of the franchise business (rather than terminate the franchise agreement) in the event that the franchisee is in breach in order to protect the brand or reputation of their system. These clauses generally allow the franchisor’s representative to have authority to run the business and to collect the turnover of the business/fee during this temporary operation period. This may also be advantageous to the franchisee as it may allow the franchisee to put in place operating procedures and rectify any other breaches so as to enable it to operate the business longer term.

TRANSFER The sale of a franchise business is governed by the Franchising Code and the franchise agreement should reflect the requirements under the Code. If you wish to sell your franchise business then you must make a request in writing and the franchisor must not unreasonably withhold its consent to the transfer. The Code sets out various circumstances in which it is reasonable for a franchisor to withhold consent. While these are not exhaustive and the franchise agreement itself may include additional requirements, the Code circumstances include the following: (a) that the purchaser is unlikely to be able to meet the financial obligations that it would have under the franchise agreement; (b) if the purchaser does not meet a reasonable requirement of the franchise agreement for the transfer or novation of the franchise;

the franchise agreement

(c) the purchaser has not met the selection criteria of the franchisor; (d) the agreement for sale will have a significant and adverse effect on the franchise system; (e) the proposed purchaser does not agree in writing to comply with the obligations of the franchisee under the franchise agreement; (f) you have not paid or made a reasonable provision to pay an amount owing to the franchise; or (g) you breach the franchise agreement and do not remedy the breach. Note that if the franchisor simply doesn’t respond within 42 days then it is deemed to have given its consent. You and the purchaser will enter into a Contract for Sale of Business and the purchaser will usually* enter into a new franchise agreement with the franchisor for the balance of the term of the franchise. [*The purchaser may alternatively enter into a deed of assignment of your franchise agreement.]

DISPUTE RESOLUTION The Franchising Code requires franchise agreements to have a complaint handling procedure that complies with the Code. This procedure requires the complainant to issue a notice of dispute setting out the nature of the dispute, the outcome the complainant wants and the action that the complainant thinks will settle the dispute. The parties must then spend the next 21 days trying to resolve the dispute. If it is incapable of being resolved then either party may refer the matter to mediation and the parties must attend the mediation and try to resolve the dispute.

GUARANTEE AND INDEMNITY As many franchise agreements are entered into by companies, it is common that the franchisor will require that the directors (and perhaps others involved) to personally guarantee the performance of the franchisee’s obligations under the franchise agreement so that in the event of breach/termination there is a right of recourse against both the guarantors and the company. Please note that the

guarantee and indemnities are generally wide and the franchisor can take action against the personal guarantors for any breach or loss occasioned as a result of the franchisee’s actions (regardless of whether the franchisor has attempted to take action against the franchisee first).

CONCLUSION The franchise agreement is the central document to the franchise relationship. As the franchisor will want to keep its documentation/franchisee obligations consistent throughout the network, the terms of the franchise agreement are often difficult to negotiate, particularly with the more established systems. It is however important that you are fully aware of your rights and obligations both during the term, on renewal or transfer, as well as after the agreement has ended. Elisabeth Ritchie, Partner HWL Ebsworth Lawyers Email: Web:

eritchie@hwle.com.au www.hwlebsworth.com.au

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Raynia Theodore

Franchising and the Law

Raynia Theodore, Principal, Mason Sier Turnbull

ranchising is often considered an exciting venture, but it is also important to remember that the franchise relationship is intricate, complex and highly regulated. This article examines some of the many different areas and sources of law which govern and affect the franchise relationship. FRANCHISING CODE OF CONDUCT The main pieces of legislation relevant to the franchise industry in Australia are: • the Franchising Code of Conduct (the Code); • the Competition and Consumer Act 2010 (Cth) (the CCA) (formerly the Trade Practices Act 1974 (the TPA)) under which the Code was enacted; and • the Australian Consumer Law (the ACL), which is part of the CCA. However, all franchises are, in essence, businesses and Australian businesses are regulated by a plethora of laws, including corporate laws, taxation laws, leasing laws, fair trading laws, superannuation laws, workplace relations laws, occupational health and safety laws and many others. In addition to the legislation drafted by the Government, franchise relationships are subject to the principles of common law and equity as developed by the Courts in considering cases. The parties to a franchise relationship will also be bound by contract law and any contractual rights and obligations contained in the relevant agreements between them. There can be several

such agreements, most notably the contract between franchisor and franchisee, known as the franchise agreement. Further, there may be a contract granting occupancy rights such as a lease or licence agreement and there may be contracts between the franchisee and third party suppliers, customers, manufacturers and the like. The different laws described above will determine the way franchise documents are drafted, negotiated and entered into. They will affect the way a franchisee conducts their franchised business, and will influence if, how and when franchise arrangements will come to an end.

COMPETITION AND CONSUMER ACT 2010 AND AUSTRALIAN CONSUMER LAW The CCA and ACL commenced on 1st January 2011 with the main aim of creating one law to consolidate the consumer protection provisions of the TPA and the various State and Territory fair trading legislation. They cover general standards of business conduct, prohibit unfair trading practices, regulate some types of business to consumer transactions and provide basic consumer guarantees for goods and services. That means that consumers can expect the same type of protection and businesses have the same types of obligations irrespective of where they are located within Australia. The CCA is federal law, and is administered and policed by the Australian Competition & Consumer Commission (ACCC), an independent Commonwealth statutory authority formed in 1995 to act as a consumer rights watchdog and

Raynia Theodore

protection organisation. The ACCC has wide powers to investigate and penalise companies and individuals for breaches of the ACL and CCA. The CCA is a complex piece of legislation and is home to an abundance of laws on many issues relating to business. The parts of the CCA which are most relevant to franchising are those which prohibit misleading and deceptive conduct, unconscionable conduct, and those relating to anti-competitive conduct, including price fixing and third line forcing. Since the introduction of the ACL, there are also new consumer guarantees that all businesses must be aware of.

Third Line Forcing Third Line Forcing is prohibited by the CCA and prevents a party from forcing a second party to source certain goods and services from a third party as a condition of agreeing to contract with the second party. In a franchising context, this provision would make it illegal for a franchisor to make it a condition of the franchise agreement that the franchisee purchase products from a specified third party supplier. There are some exemptions to this principle, including where the third party supplier and the party requiring the supply (the franchisor) are related parties. There are also provisions in the CCA that enable a person seeking to engage in Third Line Forcing to effectively obtain the permission of the ACCC to do so. This permission can be gained through what is known as a ‘notification’ or ‘authorisation’ and a public benefit must be demonstrated before such permission will be granted.

Price fixing Price fixing is serious anti-competitive conduct which is not tolerated by the ACCC and the Courts. A recent notable example of such conduct was the cartel in the packaging industry for which Visy was held accountable. The CCA forbids competitors to agree to

fix, control or maintain prices, discounts, allowances, rebates or credits in relation to goods or services. This can affect franchisors by preventing them from setting certain minimum prices (including retail prices or discounts) at which their franchisees must sell the products or services of the franchised business in circumstances where the franchisor also competes with its franchisees by having company outlets. It can also affect franchisees. If two or more competing franchisees in the same system get together and agree to sell their goods and services at the same price, this would contravene the price fixing provisions of the CCA.

Unconscionable conduct and misleading or deceptive conduct The CCA provides that corporations must not engage in conduct that is unconscionable. The CCA also provides that corporations must not engage in conduct that is misleading or deceptive or is likely to mislead or deceive. Although separate concepts, unconscionable conduct and misleading or deceptive conduct are often pleaded together in franchise litigation. Franchisors are often accused by franchisees of breaching one or both of these sections in the representations made by the franchisor to the franchisee as part of the marketing and sales process prior to the franchisee buying the franchise. Franchisees also risk violating these provisions if, in their dealings with their suppliers or customers or with the franchisor they engage in unscrupulous behaviour or misrepresent information.

Consumer guarantees under ACL Consumer guarantees under the ACL are based on the same core principles as the implied warranties and conditions that existed under various State and Territory fair trading legislation and the TPA, but aim to set out the obligations of

businesses in a clearer way. While no significantly different implied rights or obligations were created by the ACL, the implied warranty for goods to be of merchantable quality has been replaced with an implied warranty for goods to be of acceptable quality. Arguably this is a higher standard and may require additional vigilance on behalf of manufacturers and suppliers.

Breaches and remedies of the CCA and relationship with the Code The CCA underpins the Code. A breach of the Code is tantamount to a breach of the CCA, thereby giving the victim access to a wide range of remedies available under the CCA. If the CCA is contravened, there can be many civil and criminal consequences. The range of applicable sanctions include pecuniary penalties, in the form of fines, orders for payment of money (damages), restraining orders, nonpunitive orders (such as community service orders, probation orders, corrective advertising orders), orders varying contracts or refusing to enforce all or any contractual provisions. In addition, common law remedies may also apply, some of which go so far as to render void or illegal any agreement or contract that contains provisions which breach certain sections of the CCA. It is this relationship with the CCA which gives the Code weight.

THE FRANCHISING CODE OF CONDUCT REQUIREMENTS As explained above, the Code, being a mandatory set of federal regulations prescribed under the CCA, has the same status in Australia as legislation. This makes Australia one of only a handful of countries which has enacted specific, compulsory franchise laws to regulate the conduct of the key participants in franchising and govern the franchise agreement and other key documents. The Code, which is intended to ‘regulate the conduct of participants in

FRANCHISING AND THE LAW

franchising towards other participants in franchising’, applies to all franchise agreements entered into on or after 1st October 1998 in Australia. The Code contains a formula to establish whether an arrangement constitutes a ‘franchise agreement’. The definition contains four elements, all of which must be satisfied in order for a franchise agreement to exist. These elements are: • There must be an agreement (which may be written, oral or implied); • Under the agreement one person (the franchisor) grants to another person (the franchisee) the right to carry on a business of offering, supplying or distributing goods or services in Australia under a system or marketing plan substantially determined, controlled or suggested by the franchisor; • The operation of the franchisee’s business will be substantially or materially associated with a trade mark, advertising or commercial symbol essentially owned or controlled by the franchisor; • The franchisee is required to pay, or agree to pay, to the franchisor an amount of money for the right granted under the franchise. That money could take several different forms including an upfront payment, a fee based on a percentage of turnover, price of goods or services above their usual wholesale price or a training fee.

If each of the above elements of the definition of franchise agreement are satisfied, then the provisions of the Code will apply to the agreement between the parties.

refundable monies in connection with the franchise agreement:

Some of the key obligations imposed by the Code are outlined below:

• a copy of the franchise agreement in the form in which it is to be executed.

Disclosure Document The Code requires all franchisors to create a disclosure document in the particular form prescribed in the Code and to update the disclosure document annually within four months of the end of their financial year. The disclosure document contains many prescribed items of information about the franchisor and its directors and related entities, the franchise system and the existing and former franchisees. It is intended to give information to help a franchisee or prospective franchisee make a reasonably informed decision about the franchise and to give franchisees current information that is material to the operation of the franchised business.

Disclosure and joining process When recruiting franchisees and selling franchises, a franchisor must provide the following documents to a prospective franchisee at least 14 days before the prospective franchisee enters into the franchise agreement or pays any non-

• a copy of the Code • a current disclosure document

A franchisor must also obtain certain written statements from the franchisee before it may enter into a franchise agreement. These statements confirm: • that the franchisee has received, read and had a reasonable opportunity to understand the above documents; and • that the franchisee has either received, or been advised by the franchisor to seek advice from a lawyer, a business adviser and an accountant in relation to the above documents.

Cooling off The Code gives franchisees a right to terminate and exit a franchise agreement within seven days of the franchisee entering into the franchise agreement or making any payment under it (whichever is earlier). If the franchisee exercises its right to cool off, the franchisor must refund any monies paid by the franchisee, less a pre-disclosed amount to cover the franchisor’s reasonable expenses. The cooling off right does not apply to renewals or sales of existing franchises.

Prohibited provisions Whilst the Code does not prescribe what terms and conditions a franchise agreement may include, it does expressly prohibit a franchise agreement from containing certain provisions, namely: • a provision under which the franchisee gives a general release in favour of the franchisor from liability towards the franchisee • a provision which grants a waiver of any verbal or written representations made by the franchisor. The purpose of these prohibitions is to prevent franchisees giving up legitimate

Raynia Theodore

legal rights that may have accrued in the past.

Marketing, advertising or other co-operative funds If a franchisor operates a marketing, advertising or other co-operative fund to which its franchisees are required to contribute, the Code obliges the franchisor to prepare annual financial statements in respect of the fund’s receipts and expenses and requires the franchisor to have the statements audited by a registered company auditor. Both the financial statement and the auditor’s report must be completed within four months of the end of each financial year, and the franchisor is obliged to provide a copy of each document to its franchisees within 30 days of preparation.

This can be quite an onerous and costly process. The Code provides scope for the contributing franchisees to vote not to have the fund audited if they so choose.

has 42 days within which to give the franchisee written notice that the consent is withheld and the reasons why, otherwise the franchisor is deemed to have agreed to the sale.

The underlying purpose of these provisions is to ensure that franchisees know how contributions to the relevant fund are being spent so franchisees can have confidence that the fund is not being used on improper items.

Franchisors must not unreasonably withhold consent to a franchisee’s proposed transfer. This fundamental rule is an important protection for franchisees.

Transfer or sale of a franchised business Franchisees often decide to sell their business. The Code sets rules to apply if a franchisee wants to sell its franchised business. As one would expect, the franchisor’s consent is required. Consent must be requested in writing. After the request is made the franchisor

The Code sets out a number of circumstances under which it would be considered reasonable for the franchisor to refuse consent. This list of circumstances is not exhaustive and the franchisor may rely on other reasonable grounds for refusing consent and may even include such grounds in the franchise agreement.

Termination The Code sets out particular circumstances under which a franchise agreement may be terminated by the franchisor. There are three broad categories, including: • where the franchisee has breached the franchise agreement • where the franchisee has not breached the franchise agreement and the franchisee wants to terminate the franchise agreement • special circumstances which allow for immediate termination e.g. the insolvency of the franchisee, the franchisee abandoning the business. If the franchisor wishes to end a franchise agreement due to franchisee breach the Code requires the franchisor to give the franchisee written notice of the breach and a reasonable opportunity to remedy the breach, including specific instructions as to how to remedy the breach. In the case of immediate termination the franchisor may terminate the franchise agreement without the need to provide prior notice.

Dispute resolution Importantly, the Code provides that any franchise agreement entered into on or after 1st October 1998 is required to provide for a complaint handling

FRANCHISING AND THE LAW

procedure that complies with the Code’s dispute resolution procedure. If there is no such provision, a party to a franchise agreement is still entitled to invoke the dispute resolution process outlined in the Code. That process essentially entails initial discussions between the franchisor and franchisee aimed at finding a resolution of the dispute and, if that fails, mediation involving a mediator agreed by the parties or appointed by the Office of the Mediation Adviser. This is important given that statistics and research have clearly demonstrated the high success rate of franchise disputes being resolved through processes such as mediation.

Solvency statement and supporting documents Prospective franchisees need to be wary about entering into long-term relationships with franchisors whose financial viability might be shaky. Under the Code, a franchisor must include in its disclosure document,

a statement signed by at least one director of the franchisor as at the end of each financial year confirming whether the franchisor’s directors reasonably believe that the franchisor will be able to pay its debts as and when due. The director’s solvency statement must be supported by either copies of the franchisor’s financial reports for the last two completed financial years or an independent auditor’s report.

OTHER RELEVANT LAWS Although the Code and the CCA are the primary sources of law which relate specifically to franchising, there are many other legislative instruments that may apply to both franchisors and franchisees and may affect the relationship between them, including the following:

Corporations Act The Corporations Act 2001 governs the operation of companies and sets out the rights and obligations of directors and shareholders of companies. As such, the provisions of the Corporations Act

will apply to any franchisor or franchisee that is a corporation. It is an elusive piece of legislation and contains numerous obligations which are applicable to companies, such as those relating to financial reporting and audit requirements, duties of directors and the rules governing dealings with shares to name a few. Companies will be required to comply with the obligations imposed by the Corporations Act even if the requirements under the franchise agreement are less onerous or different.

Personal Property Securities Act 2009 (Cth) (PPSA) The PPSA came into effect on 30 January 2012 and is a new national system for the registration of security interests in personal property which includes virtually all personal property, except land and governs the creation, priority and enforcement of security interests in personal property. Under the PPSA, a security interest is any interest or right relating to personal

Raynia Theodore

property that secures payment or performance of an obligation. This security interest will then need to attach to the personal property to be enforceable and will need to be perfected to have priority over other security interests. This perfection will most commonly occur via registration on the national Personal Property Securities Register. If franchisors supply specific goods to franchisees on credit or if they lease goods to franchisees or enter into hire purchase agreements with their franchisees with respect to goods they need to consider protecting their interests in the specific goods and whether to register their interest in the goods. Franchisors should also consider creating and registering a general security interest against franchisees to better secure payments to be made by franchisees to the franchisor under the terms of the franchise agreement. Conversely, franchisees need to be aware of the limitations of their interest in any goods that have been supplied on credit or leased to them or supplied under a hire purchase arrangement and where a security interest has been taken, for example, over real estate owned by them.

Contract law The law of contract is a complex body of law based on common law principles developed by judges in hearing cases. Contract law principles determine the elements that must be present in order to prove the existence of a contract, whether the contract is enforceable, in what circumstances and in what manner the contract may be terminated and what will happen if one party breaches or purports to end the contract.

or licensee) will be governed by the applicable retail lease legislation that exists at State level throughout Australia. Parties to a franchise that involve retail premises must be aware of and comply with the obligations imposed by these laws. There will also be a different body responsible for administering such retail legislation in each State and different authorities will have jurisdiction to mediate or arbitrate over retail tenancy disputes.

Employment laws and OH&S laws Most franchisees have employees. The laws governing the employment relationship are ever changing and must be fully understood by franchisors and franchisees that employ employees. Likewise, franchisors and franchisees need to be fully conversant with occupational health and safety laws, given there are serious penalties for non compliance.

Retail tenancy law

Revenue laws

If a franchised business is to operate from fixed retail or commercial premises, a lease or other occupancy agreement will be required and the terms of that agreement, together with the relationship of the parties (including the landlord, tenant and any subtenant

Finally, all franchisors and franchisees have to pay taxes, whether income tax, GST, stamp duty, fringe benefits tax, capital gains tax and a myriad of other applicable taxes. Australia’s taxation laws are very complex and it is important that all business people

are properly advised as to their tax obligations, usually through a competent accountant.

CONCLUSION There are many laws which may apply to the participants in a franchise relationship. Sometimes the various laws contradict each other but most often they operate and govern the franchise relationship contemporaneously, forming an elaborate network of rules and obligations that the parties must be aware of and understand. It is not the intention of this chapter to mention all relevant laws, because different laws apply to different types of business. No person should go into business, particularly a franchise business, without obtaining advice from a competent lawyer and accountant. A failure to do so will inevitably lead to cost and angst if issues arise in the future that could have been easily dealt with at the outset if appropriate advice had been obtained. Advice from experienced professionals is critical. Raynia Theodore, Principal Mason Sier Turnbull Phone: 03 8540 0242 Email: raynia.theodore@ mst.com.au Web: www.mst.com.au

Warren Sare

Funding your Franchise

Warren Sare, National Manager, BNZ Franchise Banking

hen entering into a business, one of the most important relationships to form will likely be with your bank. Having clear expectations and developing a strong relationship right from the start is one of the best moves you can make. The following article looks at what you as a franchisee can expect of your bank and conversely what is not unreasonable for a bank to expect of you. What’s fair to expect from your potential bank? “Why should I choose you over your competitors?” This is a common question that is often asked of lenders by potential clients and one that requires some explanation. People entering the business world do so for different reasons. So while this line of questioning is more often than not price driven, emphasis should be placed on the total relationship, not just the immediate and often minimal initial saving. Buying a business is a serious commitment. Decisions need to be based on both present and future needs. Ideally your relationship with your bank should be similar to the franchisee/franchisor relationship; a partnership offering mutual benefit to all parties. Your banker should become your trusted financial advisor, someone with whom you feel comfortable discussing all aspects of your business. When speaking with your bank, you should feel that you are being given honest advice that is relevant to the local business environment.

What is often overlooked is the importance of specialised franchise banking within business banking. A franchise business has a number of additional components such as brand, systems, training and support. These aspects make it a proposition that requires an understanding of the business model and the market. While taking out a simple, constantly reducing property backed loan can be viewed as ‘set and forget’, with little more than a decision to fix or float every few years – in reality, your franchise business will inevitably change over time and perhaps even season to season. You need a banking partner that can meet changing needs of your business. Your business banker should display: • A passion for customer service and genuine interest in your business and industry - with business connections that will benefit your business. • A desire to understand your goals and objectives, not only for your business but for you personally as well. • A thorough understanding of the industry and an ability to talk the same language as other industry participants. • Broad business acumen and a comprehensive grasp of finance concepts and banking expertise. • Accessibility, including multiple points of contact, within their team. • A proactive approach to better banking solutions for your business.

Warren Sare

There could be other start-up bonuses to dealing with franchise specialists too. For example, some banks can fund accredited franchise systems for up to 65 per cent of the business purchase cost of a well-established system, without franchisees having to necessarily borrow against personal assets (subject to credit approval). There may be other benefits available to your chosen brand, which you should enquire about. Your banker should be able to help you work through and understand all the direct and indirect costs of financing your franchise, using a balance of your own equity and any bank funding. Whilst finance may be an essential ingredient to making your dream come true, ask your banker about other essential business services. These include merchant facilities, internet and telephone banking, business insurance and financial planning advice as well. You want your banker to work closely with you to give you financial, business and personal wealth advice, not just assistance with loans. The bank you’ve chosen should offer you a product suite that will meet both the short and long-term needs of your business, as well as meeting any plant or machinery needs you might have and can also deliver you other add-on benefits such as ongoing business education programs. You should feel like you and your bank are partners, with each playing a vital part in your business success. What’s reasonable for your potential bank to expect of you? • A demonstrated understanding of the key drivers of your business. • Specialist advice as well as the best financial products. • Access to specialists in fields such as merchant, insurance, asset and debtor finance. • The ability to recommend other financial partners such as an accountant and solicitor.

How do you know that you’ve chosen the right bank? Hopefully you have chosen a bank that specialises in the franchising sector. You need a bank with franchising knowledge who will understand the current climate and the dynamics that will affect your franchise, as well as sector-specific business acumen to make the process smoother.

By now you’ve done the leg work, read all the industry magazines, trawled the internet and worked out what you’re good at and where your passion lies. No doubt you may have visited a trade show or two, met with a few franchisors or business brokers and made the decision that the franchise business world is the right direction for you. The next step is to complete your due diligence and look to finalise your purchase. This is the point where

funding your franchise

looking to a bank for funding becomes a reality. For many people, looking for finance can be a daunting task, especially if they’re not accustomed to it.

Expect your banker to ask you questions You want your banker to work closely with you to give you financial, business and personal wealth advice - not just assistance with loans. Be prepared with as much information as possible to answer your banker’s questions. The more expensive the business, the more in-depth the level of information required should be. The most effective business bankers will want to develop long-term relationships with their clients and have the ability to ask them the right questions to make them think about the way they operate their business. They will take the time to understand client needs and aspirations, and then apply their knowledge and understanding of business to develop the right solutions for them. Your bank should ask you for a loan application form. The information required will vary from lender to lender, but will generally cover basic personal and business information including: • A statement of position - in simple terms this is what you own and what you owe. This is required to gain an understanding of your financial position. A prudent lender does not want clients over committed. They will want to understand what you are prepared to put on the line and what personal financial strength is being brought to the table. • Personal information - this allows a full credit check to be done with your permission and will incorporate you providing copies of photographic identification. If you are new to a bank, there may be additional requirements such as current bank statements. • Business information - including your company name, physical address, incorporation number, director’s and shareholder’s structure and IRD

number. This will also allow a check of any security interests that may be registered against your company. • Financial accounts - in the case of purchasing an existing business, there is an expectation of seeing the past two year’s accounts, along with a cash flow projection suited to your own personal position. This is where franchise business information can often differ as some sites are frequently new. It is recommended that an independent party be involved in the preparation of cash flows, preferably an experienced accountant. In either situation, it is important that you understand the projections and can explain them. If you as a borrower can’t understand the what, how and why of your business, then expect your banker to take a closer look at your suitability as a candidate for borrowing. • A brief business plan - explaining what the business is, how you intend to fund it, who will work in the business and what your expectations of return will be. While specialist

franchise lenders will often have a good understanding of a number of systems, you should understand and be able to communicate your own business proposition. • A copy of your franchise agreement - sometimes done at settlement, dependent on the origination and complexity of the document. • A copy of your lease - if applicable. Remember that you are looking to make a long-term commitment, so all the factors need to be right to ensure you have the best possible chance of success. Important note: BNZ has not taken into account your objectives, financial situation or needs and recommends that you consider whether any advice in this article is appropriate for your circumstances. *The views expressed in this article are the writer’s own and do not necessarily reflect those of the Bank of New Zealand*

Warren Sare, National Manager BNZ Franchise Banking Phone: 09 976 6326 (NZ) Email: warren_sare@bnz.co.nz Web: www.bnz.co.nz

For more than 20 years CGB Publishing has applied their successful format to produce the finest quality business magazines and publications in the UK, Canada, Australia and New Zealand. CGB Publishing is recognised by the Franchise Council of Australia (FCA) and the Franchise Association of New Zealand (FANZ) as a leading supplier of franchise publications in Australia and New Zealand.

Greg Nathan

How to

Survive and Thrive in Your Franchise Business

Greg Nathan, Founder, Franchise Relationships Institute (FRI)

need their tolerance and support, and maybe even some practical help from time to time.

Let’s start with long hours, staff problems, unexpected ongoing expenses, difficult customers, inadequate sales and competitors sniping at you.

A strong support network can make all the difference to your success, because they will help to keep you persevering when times are tough and you feel like giving it all away.

wning and managing your own business sounds great doesn’t it? Being independent, having flexibility on how you spend your time and getting to keep all the money you make. While there may be some truth in this, there is another side to running your own business.

What’s that I hear you say? “But I am going to be a franchisee with a proven system, and I’ll have a franchisor that will help me with all these things.” Not so fast. Franchisee or not, you will still have to deal with these challenges. While a franchisor may provide some additional training and support, ultimately you are responsible for making the business work. Systems don’t drive themselves, staff don’t manage themselves and customers don’t sell to themselves. To succeed, a business has to be managed. Here’s some tips to help you maximise your chances of success.

Surround yourself with a good support team First make sure your family are fully on board emotionally. They need to know that you are likely to regularly be engrossed in the business, working crazy hours with high stress levels as you get your mind around how it all works. This means you’ll

Also make as many friends in the franchise system as you can. Keep in touch with the people you did your training with and get the names and numbers of experienced franchisees who are happy to have a drink and a chat with you from time to time.

Make customer satisfaction your mission Think of a business you’ve bought something from that has impressed you. I bet you dealt with positive people who were focused on looking after your needs. The cheapest and most powerful way to get and keep customers is to turn every existing customer into an advocate, someone who enjoys doing business with you so much they want to share the experience with others. Here’s a secret. Most businesses spend huge amounts of money advertising to attract new customers when all they really need to do is look after their existing customers. Make customer satisfaction your mission. The extent to which a business is customer focused is always a reflection of the owner, which brings us to the next tip.

Greg Nathan

Create a positive culture As the owner and leader of your business, the culture will largely be a reflection of you. Culture is “how we do things around here” and it is caught more than taught. Staff will subconsciously take on board, and even mimic your attitudes, beliefs and behaviours. So if you want to have a business that is full of positive, energetic, customer focused people, you need to be one of these yourself. This means looking after your health, keeping your thinking positive and taking time to get to know your team. Also encourage your team to get to know each other. A team that likes each other and works well together will perform at a higher level on all measures of productivity. Regular short daily or weekly meetings can work wonders in

keeping a team motivated, informed and engaged.

Stay close to the metrics Every business has several key performance indicators or KPIs that reflect its financial health, which we’ll define here as strong profitability and cash flow. A good KPI is like a canary in a mine – it is sensitive to disaster before it strikes you down. For instance, three of the most important KPIs in our business are the number of proposals we submit, the number of projects we complete and the satisfaction ratings our clients give us. Why these? Firstly, most of our proposals are accepted so we know the best way to generate sales is to generate proposals. Sales are critical to profit. Secondly, we don’t get paid until we complete the work so this is an

important indicator of cash flow. Thirdly, most of our work comes from repeat clients and referrals, so happy clients lead to more future business. We also measure the usual KPIs relevant to all businesses such as sales and expense to sales ratios. Every business is different so work out the important KPIs for your business and measure these at least weekly. Also ensure you create monthly Profit and Loss reports so you know how profitable your business is. Every successful business person I know stays close to these types of metrics.

Have a clear purpose and goals I love journey analogies as they sum up beautifully so many aspects of life. Your business journey is going to have ups and downs and you are going to meet many interesting characters along the

how to survive and thrive in your franchise business

way, some helpful and others not so. One of the most important things you’ll need to learn as a business owner is who to trust, because everything is often not what it seems. Someone who seems like they have your best interests at heart may well be out to ransack you. And someone who appears to be tough and uncompromising may be doing this for your own good. (They are sometimes called franchisors). A journey needs a meaningful destination or destinations that represent success. Decide what success looks like for you. Write it down in as much detail as possible. Also think about the nature of the journey you want to have and the type of people you want to travel with. Write it all down on a sheet of paper and keep this close. Whenever you feel discouraged or like it’s all getting too much, pull out this sheet of paper and read it. If you have gone off track make the necessary corrections. If you are on track be grateful. Unexpected things happen on journeys. That’s what makes them journeys. Successful travelers accept, adjust, accommodate and then keep going.

A final tip on the franchise relationship I wish you well on your journey to business success. Apologies if I’ve temporarily dampened your enthusiasm, but unmet expectations are probably your biggest enemy in terms of your personal morale and developing a good working relationship with your franchisor. So let’s make this a final tip. Be clear up front on what your franchisor can and cannot do for you. The franchisor has their own business to run and can’t be responsible for running yours. While they are there to support, guide and encourage you, ultimately it’s your business. And isn’t that what you wanted in the first place? Greg Nathan, Founder, Franchise Relationships Institute (FRI) Phone: 07 3510 9000 Email: gnathan@ franchiserelationships.com Web: www.franchiserelationships. com

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Jamie Bishop

Asset

Protection

and Taxation

Jamie Bishop, Partner, McLean Delmo

hen you establish a franchise business, you have the choice of a number of business structures through which to run the business. Each structure has its advantages and disadvantages. The most appropriate structure for you will depend entirely on your circumstances and intentions. Therefore there is no universal “best structure”. Your franchise business structure options include: • Sole Trader • Partnership • Company • Trust

PARTNERSHIPS

The different business structures are briefly described below.

A partnership is the relationship that exists between two or more persons (individuals or entities such as companies or trusts) carrying on business in common with a view to a profit. As with the sole trader, each partner in the partnership is personally liable for the debts of the partnership so each partner’s assets are at risk. This means that if it is individuals who are partners, the individuals’ personal assets, for example, once again the family home, are at risk. The profits and losses of the partnership are split in accordance with the profit share agreed by the partners.

SOLE TRADER This is the simplest structure available, an individual carries on a business without setting up a separate legal entity. As the sole trader you run the business in your own right (albeit often using a registered business name). This structure makes you as the business proprietor personally liable for all debts, meaning that people to whom you owe money can recover the business debts from your personal assets (for example, your family home). For sole traders all business income is declared as part of their individual income tax return.

COMPANIES A company is a separate legal entity, distinct from its shareholders. Companies are owned by shareholders, and directors are responsible for

Jamie Bishop

their management. Operating and maintaining a company is relatively costly compared with a partnership or sole trader. A company provides the benefit of limited liability (which sole traders and partnerships do not), meaning that the liability of shareholders is limited to their capital invested.

TRUSTS A trust is a separate legal entity that is governed by the terms of its trust deed (similar to the constitution of a company). By law, a trust is required to appoint a trustee. The trustee can either be an individual (or individuals) or a company. If the trustee is a company, this structure provides the advantage of limited liability in much the same way a company does. If the trustee is an individual the individual’s personal assets are at risk. There are a number of different types of trusts. The most common type of trust is a discretionary trust (often referred to as a family trust). This type of trust enables income to be distributed to a range of beneficiaries (usually family members) as set out in the trust deed.

SETTING UP A STRUCTURE The right time to choose and set up your business structure is after you have decided to establish your franchise business but before you enter into any franchise agreements or other contractual arrangements. This is because it can prove expensive to change the structure after you have signed a franchise agreement. If, for example, you decide to operate as a sole trader, and accordingly sign the franchise agreement in your own name, but then decide to set up a company or trust, new franchise documents will have to be drawn up and this could prove expensive. You should also be aware that some franchisors insist on a particular structure. Any such restrictions imposed on the business structure will be set out in the franchise agreement.

Within my practice I have franchisees using each of the possible business structures. Each situation must be assessed on the facts of that situation. Overall, in recommending a business structure the objectives I try to take into account are: • Simplicity and ease of operation • Flexibility • Protection of assets, both business and personal • Minimisation of income tax • Minimisation of capital gains tax Unfortunately, these objectives sometimes conflict. For example, the structure that is most simple and easy to operate is not necessarily the structure that will provide the best tax benefits. So let us consider each of the objectives and how likely they are to be achieved using the different business structures.

Simplicity and Ease of Operation Almost everybody understands the concept of running a business in their own right. All that is required to set up as a sole trader is the registration of a business name in the state of which you are operating – and even this is not necessary if you are operating under your own name. The cost of registering

a business name is about $100. This contrasts with the cost of setting up a company and a trust which, depending on the type of trust, could be in excess of $2,000. Many people struggle with the concept of a company and the fact that although it is their company, it is a separate legal entity from the individuals. Similarly, many people struggle with the concept of a trust and trustee and the fact that with this structure there is one operating entity although there are two entities (the trustee is the legal owner of the business whilst the trust is the beneficial owner). A sole trader is undoubtedly the simplest structure and the easiest to operate. It is also the least costly to establish and maintain.

Flexibility By flexibility I am referring to the ability to get taxable income to those persons most suited to receive that income. Sole traders and partnerships offer little or no flexibility. With a sole trader, all income must go to the sole proprietor, and in a partnership the income must be distributed in accordance with the partnership agreement. A company also does not provide much flexibility. Salaries can be paid to people who work in the company, but the remaining profits must be distributed

ASSET PROTECTION and TA XATION

company’s assets (not the individual’s assets) that are at risk. When using a company your risk - the individual’s risk - is limited in theory to the amount you have contributed to the company. I say “in theory” because in practice that limitation does not exist if you as an individual give personal guarantees on behalf of a company. Usually when you are entering into a franchise the franchisor will insist on getting personal guarantees from you if you use a company. Further, the landlord of premises will seek your personal guarantee if your company enters into a lease and the bank will seek a personal guarantee for any loan that is made to your company. This reduces the practical benefit of the limited liability of a company. Notwithstanding this, the use of a company (with or without a trust) usually provides the best asset protection, albeit limited when personal guarantees are given. Irrespective of the structure that is going to be used to operate the franchise business, there are often steps that can be taken to protect assets. For example, in a case of a husband and wife, it is possible for one spouse to take the risk and for the other spouse to hold the assets. Thus, if a company is to be formed, one spouse can be the director (and therefore probably the guarantor) and at risk, and the other can perhaps hold assets. to shareholders in proportion to their shareholdings. A discretionary trust on the other hand provides the maximum flexibility. Each year the trustee of the trust can determine how much money, if any, each beneficiary (as named in the trust deed) is to receive. Distributions can be made to a wide range of beneficiaries, even to children below the age of 18, but the amount of income that can be distributed to those children without paying maximum marginal rates of tax is limited.

Protection of assets I have already pointed out that when operating as a sole trader, or when individuals are in partnership together, it is your – the individual’s - assets that are at risk. Everything that is in your name is potentially at risk. The same applies when you personally are the trustee of a trust. However, when the business is operated by a company in its own right or by a company acting as trustee of a trust, then it is effectively the company operating the business and it is the

If the family home is in the names of both spouses, it may be possible to transfer ownership of half of the home from the spouse who is at risk to the spouse who is not at risk. In some states in Australia this will require the payment of stamp duty, and in some states it will not. Generally, there will be no capital gains tax on this transfer because principal residences are exempt from capital gains tax. It may also be possible to transfer other assets from the spouse who is at risk to the spouse who is not at risk, but there may be capital gains tax and other costs.

Jamie Bishop

Minimisation of Income Tax We all aim to pay as little tax as is legally possible. Further we all wish to defer the payment of that tax as long as possible. I am sure we could all think of better uses for our money than having it sitting with the tax office earning zero per cent interest. With partnerships and sole traders, the individuals receiving the profit must pay tax on that profit. The rate of tax on that profit will vary between 0 per cent and 46.5 per cent, depending on the level of income each individual has in their tax return. As the income level increases so does the marginal rate of tax. Companies, on the other hand, pay tax on their profits at a flat rate of 30 per cent. Any dividends then paid to shareholders are taxed in the hands of the individual shareholders receiving that income, but they get a credit (imputation credit) for the tax paid by the company on that income. Trusts do not usually pay tax. What usually happens is that trusts distribute their income to beneficiaries and the beneficiaries pay tax on that income in their own right. The beneficiaries (if individuals) will therefore pay tax at somewhere between 0 per cent and 46.5 per cent depending on their level of income. Any income retained by the trust is taxed at 46.5 per cent. In summary, a company or a discretionary trust usually provides greater opportunities to minimise income tax than does a sole proprietorship or partnership.

Minimisation of Capital Gains Tax There is in fact no such thing as capital gains tax. Rather, what happens is that income tax is paid on capital gains, but usually at concessional rates as compared to normal (revenue) gains. Generally speaking a capital gain arises from the sale of non-depreciating capital assets such as a shares and property. Sole traders, partnerships and trust are entitled to a general 50 per cent

reduction in capital gains on assets which have been held for more than 12 months. This general 50 per cent reduction is not available to companies. Companies pay a flat rate of 30 per cent on capital gains made. Therefore from a taxation perspective non depreciating capital assets should not be held in a company. On the sale of your business, given the correct business structure the small business capital gain tax concessions may be utilised. Using these provisions any capital gain on sale of a business can first be reduced by the 50 per cent general discount. The remaining 50 per cent can then be further reduced by 50 per cent by applying the active asset concession. This therefore reduces the taxable portion of any capital gain to 25 per cent. Further, and once again given the correct structure, it is then possible to avoid paying tax on that 25 per cent by doing one of a number of things. This can include putting the balance of the gain into superannuation or buying replacement business assets (usually another business). Having the correct structure at the start should enable you to take advantage of these concessions on the sale of your business. It is therefore often possible to pay no

tax on any capital gain that is made. It is also possible with an unsuitable structure to pay in excess of 40 per cent!

CONCLUSION There is no one ideal structure that suits all franchisees and franchisors. The most appropriate structure will involve a compromise between competing objectives. The cost and complexity of a structure should always be weighed against the benefits provided. It is important an appropriate structure is adopted from the start since restructuring can be a very costly and time consuming process. Professional advice received before you sign on the dotted line, from accountants and solicitors experienced in franchising, will ensure that you set up the structure that best suits your circumstances and objectives. Jamie Bishop, Partner, McLean Delmo, Accountants and Business Advisors Phone: 03 9018 4666 Email: jamie.bishop mcleandelmo.com.au Web: www.mcleandelmo.com.au

Ian Krawitz

Achieving

Success

as a Franchisee

Ian Krawitz, Founder and Head of Intelligence, 10 THOUSAND FEET

he meaning of success and the satisfaction that goes with it is different to different people.

see the number of hours you will need to put in and what times to the day, week and year you will be required to be hands on in your business.

Over the years I have asked hundreds of people what success means to them. For some success can be as simple as setting a goal and achieving it, for others success is all about being happy, for some success is determined by the money and the lifestyle it affords their family and for others it is determined by living to their values and principals.

No matter which system you step into, you’ll own your own business, so don’t expect to clock off at 5pm every day, but you can expect to work more flexible hours. Realise that you’ll need to put in the hard yards up front, as a franchise usually takes up to three years to hit a return on investment of over 25 per cent. There are many franchise systems that require less time input and are structured in such a way that will allow you to ‘coast’ at certain times, when your lifestyle is a greater priority than your business.

There is no right or wrong answer to what success means. The key in achieving success as a franchisee is having a clear picture of what you want to achieve by being a franchisee. Once you know what you want to achieve share it with family, friends and mentors and then hold yourself accountable to achieving that success. Broadly speaking most prospective franchisees will deem themselves a success if they achieve one or all of the following four items. Ask yourself which of these is most important to you, as the first step in your journey will be matching the right franchise opportunity up to what you want to achieve.

Keep in mind that achieving a good work/ life balance does not sit in a silo. Achieving a good work/life balance goes hand in hand with earning a financial return that accommodates your financial commitments. If the financial return does not stack up you will just end up working more hours to achieve the financial return you need.

2. Financial returns 1. Work/Life balance If your lifestyle is paramount, consider the work/ life balance you want, and select a model that fits your expectations and enables you to achieve the success of having a great lifestyle. I have seen some franchise systems with franchisees who work on average 30 hours a week and others where the average is over 70 hours per week. So do the work on each system you are reviewing to

If you measure your success in business by the money you earn you will want to strongly consider the return on investment you can achieve. Not all franchise systems are created equal when it comes to financial returns. So if this is your most important aspect, research which systems provide the greatest revenue, profitability and have the greatest saleability when it comes time to exit your business.

Ian Krawitz

3. Looking good to friends and family Although few will admit to it, many want to appear successful to family and friends. If this is you, look for businesses with a good brand name, good brand values and great marketing communications. These are the external elements which your friends and family will see.

4. Being able to bounce out of bed every morning In the majority of franchise models you will spend the greatest part of your waking hours during the week at work. If it is important to you to be able to get out of bed and look forward to the day at work, rather than simply being motivated to get out of bed by the financial returns that it will reap, you need to find a brand and product/service you can get passionate about. You’ll also want to find a product or service your customers can get passionate about as this will rub off on your day to day experience. To see if you can get passionate about the brand and customer experience, take yourself mystery shopping and go through the experience yourself. Once you have become a franchisee - It is time to set more granular goals. From successful sports people to successful business people, goal setting is a way of life. What makes a goal SMART? Goals that are: Specific Measurable Achievable Relevant, and Time orientated When it comes to setting goals, work with your franchisor to set targets. I’m not just talking revenue targets or profitability targets, but also targets for your goals such as the number of hours you work a week and leading key performance indicators (KPIs).

Examples of leading KPIs include marketing targets, where you may need to drop off 5000 promotional flyers a week in order to bring new people through the door, or to make 100 phone calls a week to potential customers in a service based industry. Others may relate to driving customer behavior, where your aim may to be to have a customer service rating from repeat clients that is above 80 out of 100, or be able to process each job within one working day so your service is convenient to customers. Others may relate to your personal goals, that you need to have an additional $5,000 per month of ongoing income to employ an admin assistant to free up your weekends which are being spent on paperwork. Each business will be different and often each location will have its nuances. Work with your franchisor and professional advisors, as well as asking existing franchisees in order to set targets that are achievable.

Creating a positive mindset Once you become a franchisee, maintaining a positive mindset is crucial. Many successful franchisees will tell you that attitude will determine up to 50 per cent of your success.

There are very few people who are fortunate to say they spend 100 per cent of their day doing things they are passionate about. The good news is that there are many things you can do to strive to get close to that state of passion, as well as being able to view the items you don’t particularly enjoy in a better light. Take stock of things you enjoy about your day to day work, write down all the things that give you a buzz and make you feel strengthened as a person. Then write down all the things that you don’t particularly enjoy, that sap your energy and leave you feeling frustrated. You are in a great position being your own boss to do something about what percentage of your time is spent on each activity. Try to do more of the things you love and delegate the things you don’t enjoy to staff members or outsourced service providers. Surrounding yourself with positive people is another important element. Most people will have moments when they don’t feel quite so optimistic about a situation or how their business is tracking in comparison to their goals. If you surround yourself with negative people, that moment can become a significant period of time, leaving you drained of energy. Positive people help to get you feeling positive again, come

achieving success as a franchisee

only be in the form of salary increases or bonuses, simple thank you cards show how much you appreciate their work. A positive work environment can be clearly seen by clients and friends and creates ties on many levels that will have them recommending your brand and your business.

up with solutions to get you back on track, and are great to share the good moments with.

The importance of getting human resources right in your business As a business owner, if you want to grow your financial returns, work a consistent number of hours, look good to friends and customers and stay passionate about what you are doing one of the most important tasks you’ll face is employing and managing people. That’s why it is important for you to undertake this task with all of the knowledge and care that the franchisor used to select you as a business owner. From an internal perspective if you want to be able to delegate important tasks and responsibilities to staff, you need to feel comfortable with the calibre of person you are delegating to. If you can’t get to this point you will either not be able to delegate and be unable to grow your business as effectively, or delegate to someone who isn’t suited. In both instances you will end up stepping back into the business to take care of the work, taking you away from other important tasks that help you to grow your business and meaning you work long hours that affect your work/ life balance. Both paths are avoidable through quality recruitment.

When you’re looking at purchasing a franchise business it is important that you do the due diligence and consider whether the franchisor has human resources recruitment tools and training programs to help you manage your future staff. From studies we have done at 10 THOUSAND FEET we see that within the franchising industry the amount of time senior staff remain employed is very low. Surprisingly, managers hired by franchisees measure their employment in months rather than years, 45 per cent of managers have tenure of six months or less. The underlying cause of this staff turn is inconsistent and/ or ineffective recruitment practices. Along with this, is not setting the proper expectations of the role and the working environment. So what are some of the best practices you should be aware of to build up a successful team of people able to help you achieve success? The key to attracting and retaining great staff is a great working environment. Setting clear goals and expectations and measuring them on a regular basis will keep everyone focused on achieving a common vision. Rewarding employees for a job well done will enforce how much you appreciate and value their accomplishments. Rewards need not

It is important your staff perceive your business as a professional business, not a hobby. Your staff will appreciate it if you are well-organised and a comprehensive training program is part of that. Many franchisees ask: “Why should I put time and money into training my staff when they leave within six months?” But what if you don’t train them and they stay? Choose staff with the potential to be longer term team members for extra training. Whilst highly trained staff will certainly improve efficiencies in your business, also remember that training staff leads to more satisfied staff. For staff, this satisfaction comes from knowing they are picking up valuable skills and growing in their area of interest. Satisfied employees will also speak highly of you as a person and your business as well and act as great ambassadors to customers in the local community and potentially other prospective employees. With more than 500,000 staff employed by over 70,000 franchisees in Australia you can imagine how powerful the word of mouth of employees is. Valued and happy employees are enjoyable to work with, are far less likely to change jobs and, therefore, will be around to build the trust to delegate tasks to and allow you to put yourself in key areas to drive your business or to have flexible hours and achieve a great work life balance. Best of luck in your pursuit of success! Ian Krawitz Founder and Head of Intelligence 10 THOUSAND FEET Phone: 02 8080 7544 Email: iank@10thousandfeet.com Web: www.10thousandfeet.com

Gary Carter

Growing

into a

MULTI-UNIT FRANCHISEE Gary Carter, General Manager Franchise Operations, FC Business Solutions

ulti-unit franchising was once considered an alternative route travelled by entrepreneurial and ambitious franchisees, investing heavily in the major systems. These days, multi-unit franchising has emerged as a clear pathway, across all sectors of the industry, for franchisees looking to take the next step in their franchising journey. Many systems, particularly retail and staff-operated service franchises, are strategically set-up to encourage multi-unit franchising. Just because you are a top performing franchisee in your system, does not guarantee you right of passage into multi-unit franchising. Most systems will have restrictions and eligibility requirements in place with regards to multi-unit franchising, so it is important to check these clauses in the Franchise Agreement. For example, some franchises which are modelled on the franchisee carrying out all of the actual work, do not allow multi-unit franchising. Those that do allow or even promote multi-unit franchising may require you to undergo additional training before taking on additional units, as the skill set is different for managing across several businesses. You should also note that all systems will require the franchisee to be in 100 per cent compliance with the system and relevant codes before considering them for multi-unit franchising. All new and potential franchisees should look at the possibility and requirements for multi-unit franchising, right from the due diligence phase, to consider it an option as part of succession and expansion planning. Even if you initially just want to

buy one site, you never know where your business may lead you, and one day, you may decide to buy another one or more franchises in the same system. From a franchisor’s point of view, the benefits of multi-unit franchising are many: • It’s a great way to reward/recognise the stand-out franchisees within the group; • It reduces franchisor’s costs in searching for new franchisees; • It reduces the recruitment risks for the franchisor – they are proven performers; • It’s a great way to keep franchisees engaged with the system and motivated; • It can also speed up the franchisor’s expansion plans.

Gary Carter

key drivers of the business? Am I able to implement a solid management structure? Am I able to successfully manage, recruit and develop my team? Am I able to delegate roles and responsibilities? Am I able to implement successful local marketing initiatives? Is customer service a major focus? Do I have strong financial planning skills? Andrew Clarke, an FCA Multi-Unit Franchisee of the Year 2012 finalist, was able to tick all those boxes. Andrew owns two Quest Serviced Apartments’ properties in Western Australia. Multi-unit franchising was always part of Andrew’s plan. He took on his first franchise Quest West End in 2004 and his second Quest Rheola in 2005. He is currently looking to take on a third property. Andrew says his success in being a multi-unit franchise owner all comes down to having a workable management structure and a strong management team behind him.

Benefits for the franchisee are: • You already know how to run the business;

• You have greater buying power and can drive better deals from suppliers.

• You can provide better opportunities and clearer career pathways for your staff;

But not all franchisees are suitable for multi-unit franchising. Managing multiple sites requires a different skill set from managing one franchise site and working across several businesses requires a mind shift from working ‘in the business’ to working ‘on the business’.

• You have an opportunity to expand while also reducing the costs associated with establishing a new franchise business; • You are able to deliver operational efficiencies/synergies and associated cost savings in the areas of administration, training and staffing etc; • You will have the capacity to market and run promotions across your stores with greater impact, reach and

improved results;

Ideal multi-unit franchisees OK, so your initial franchise business is successful and you are looking to expand by re-investing in an additional site in the same system. Before you approach your franchisor, you need to ask yourself the following questions: Do I have a good understanding of the

“My goal is to empower my management team to be able to make better decisions, and for them to be confident in their decision-making, and eventually be able to pull myself away from the day to day running so that I can take on another Quest Property.” Andrew says that another benefit of becoming a multi-unit franchisee is that you are able to contribute to the network on a more meaningful level. “I have been a member of the Quest Service Apartments Franchise Advisory Committee for the past five years. We meet in Melbourne four times a year and part of the process at those meetings is to reinforce that we are part of the network, and to act and provide advice to fellow franchisees in accordance with that. I also attend all the meetings, conferences, and seminars, and provide active input. I was in Adelaide last week

GROWING INTO A MULTI-UNIT FRANCHISEE

with two staff members, attending a training session. It’s all part of being part of a franchise network.”

Franchisor’s requirements Quest Service Apartments is clearly a franchisor that offer multi-unit franchisees the highest-level of franchise operational support which allows its multi-unit franchisees to focus more on business and financial performance indicators. At Tatts Lotteries, multi-unit franchising was encouraged and a key part of the network expansion strategies. Potential multi-unit franchisees were proactively identified from within the network and approached to assess their level of interest and any training requirements to ensure they met the qualification criteria. This resulted in a pool of preapproved franchisees which were ready and willing to take on more sites. They were regularly informed about new sites on the horizon that enabled Tatts to get stores up more quickly and with reduced risk. Franchisors need to ensure they have clear policies, procedures and criteria for selecting multi-site franchisees and dealing with expressions of interest from within the group. They need to establish a clear set of requirements/criteria for becoming a

multi-site franchise. How will you say ‘no’ if someone is not suitable? What additional skills/experience would they need to acquire or what additional training will they need to do?

people of all walks of life to pursue their dreams, and franchisors as a group can pool their resources, so they have the power of big business but with the energy and drive of small business.

The franchisor needs to also look at the following:

This ‘pooling of resources’ also applies to multi-unit franchisees and helps to lower their overheads per business and increase their overall profitability.

• What is the maximum number of sites that would be permitted per franchisee? • What are the management requirements for the additional sites e.g. do you require the franchisor to appoint a nominated manager to each additional site and will the managers be required to attend franchisor training e.g. Franchise Induction Program? • Will you require all multi-site franchisees to attend ‘train the trainer’ training? • How will you manage the multi-site franchisees e.g. will each site be managed individually by the relevant (by area) Franchise Support Officer (FSO)? This may mean that some multi-site franchisees will have different FSOs. Alternatively, will you manage their group of sites collectively with the franchisee?

Multi-unit franchising replicates success Franchising offers the opportunity for

In most well developed systems, as long as the franchisee is strong on sales and customer service, they will be successful. If they are also businessminded and entrepreneurial, the transition to multi-unit franchisee may seem a natural business progression. With the right support from the franchisor and the appropriate skill-set and mind-set from the franchisee, the move can be profitable for both parties. For those systems that make it work, multi-unit franchising is a natural extension that fits the fundamental franchise formula, of replicating a successful business, perfectly. Gary Carter, General Manager Franchise Operations, FC Business Solutions Phone: 03 9533 0028 Email: gary@fcbusinesssolutions com.au Web: www.fcbusinesssolutions com.au

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Tania Allen

Transform

Yourself for Success

Tania Allen, Founder, Vision Alliance

magine just for a moment that you were given an opportunity to improve your current business, in a simple and easy to follow way that could help you take it to a new level, a new level that perhaps you have only ever dreamed about. What would that look like for you? How much would you be earning? Where would you be living? How many days would you be working? and how many days would you be doing the things you want to and love? Being in business can sometimes be quite overwhelming. You know you can achieve outstanding results, and you hear people say making money has never been easier, and as much as you feel you so richly deserve success, you are just not sure how you can rack up the profits, maximise your potential and have more money and more time to do the things that you love. The beginning of a new month, quarter and year is always an opportunity to make a fresh start in your business. It’s always recommended at this time you take a half or full day to review what you’ve previously done, from the good to the not so good and go through some simple questions. What results do you want in all key areas? What are you going to do differently? What needs to change completely? What could be completely removed from your business and your life that hasn’t contributed to creating positive results? Having worked with hundreds of business owners all over the world and studying with and learning from

some of the most successful business people in the world today, I thought I’d share with you just some of the key ingredients that have contributed to their transformation and success.

Adopt New Empowering Beliefs If you believe you can, or if you believe you can’t, you are probably right! This statement is the key to manifesting your dreams or not. Many of us have beliefs that hold us back and limit us from achieving our fullest potential. No matter what is going on around you it’s essential you hold your beliefs in a positive light. These beliefs lead to the specific actions we take, productive or not so productive. Creating constant movement yet no progression. Working longer hours, you feel only more overwhelm and anxiety as your efforts do not appear to be producing the results you want or deserve. You can achieve more momentum and success simply by embracing a shift into more positive thinking patterns. Beliefs are the opinions, the evaluations and everything of the world we hold as true and that we no longer question. The good news is these beliefs are simply our perception of the world around us and they can be changed. Moving beyond your limiting beliefs is a crucial step one must take in order to become successful or achieve higher levels of success. First it’s important to learn how to identify the beliefs that are holding you back and secondly they must be replaced with positive and more empowering beliefs to support you in the future.

Tania Allen

accountable for producing results. A preparation day is when you prepare and plan for a best results day by learning a new skill, training staff, delegating tasks etc. Preparation days ensure that your best results days are as productive as possible. A rest and recreation day is a day that’s completely free of business meetings, business related phones calls, cell phones calls, emails, or work related documents. Introducing this system into your schedule will help you become more efficient, productive and ultimately will help you produce more with less effort.

Take Consistent Daily Action Take 100% Responsibility for Your Success Responsibility put simply means your ability to respond. How you respond to situations is a choice. If you want to be more successful you must take 100 per cent responsibility for everything you experience in your life. Every time you catch yourself blaming people and circumstances that are outside of you, for the things you are getting or not getting in your business and your life, ask yourself; how did I contribute to this? How could I have responded differently? When you take responsibility for your success, you will see more, be more and have more.

Know What You Want What do you want to accomplish? What experiences do you want? When do you want it by? Where do you want to live? What type of relationships do you have? How’s your health & fitness? How much money do you want to earn and keep? In short what does success look like to you? One of the main reasons why most people don’t get what they want is because they haven’t decided what it is they truly want. They haven’t defined

their desires, their goals, the things they wish for, clearly and concisely. You’ve got to know what you want; it’s that simple, if you want to achieve success.

Re-Define How You Manage Your Time The world has entered into a new time zone and one of the most difficult adjustments we have all had to make is in our fundamental concepts and beliefs about the management of our time. You’ve only got to observe the very successful, to see they know how to create superior results yet still manage to maintain a balance among work, family, and fun/recreation in their lives. If you look deeper into how they achieve this, you will find they use and follow a unique planning system that structures their time into three different kind of days which are prescheduled to assure the highest return for their efforts while still managing to have enough time to do the things they love. A best results day has you focusing 80 per cent of your time in your core genius in other words your primary area of expertise. To be successful you must schedule into your calendar more best results days and hold yourself

More than often we as a society are expecting to achieve change and success literally overnight. The sad thing is, the majority are not willing to put in the effort that is required to achieve consistent and long term success. Success and satisfaction comes from considerable consistent action and momentum. When you break down the word satisfaction the last six letters spells ACTION. The key is when you have an inspired impulse to take action, do it now. Ray Kroc the founder of McDonalds said, “There are three keys to success; 1. being at the right place at the right time, 2. knowing you are there and 3. taking action.”

Aim for 1 per cent By taking consistent action every day and aiming for just a one per cent every day improvement you will be amazed at how much can be achieved. Over the course of one year that’s a 365 per cent improvement without even taking into consideration the compound effect. Imagine if you increased your revenues by just per cent every day. What about one per cent improvement in other key areas of your business and your life? What would that do for at the end of

transform yourself for success

one year? What about at the end of two years? What about five?

Be Bigger Than Your Circumstances You have a responsibility to be bigger than what you are. Why not step out of your comfort zone and start playing a bigger game. You are far bigger than your circumstances. Dream big and go for it. You have a responsibility to share your vision, your purpose and your message with the world and as a result you will transform yourself and your business. It’s easy to play small and fall victim to your circumstances. I challenge you to be bigger than your current circumstances. You will thank me one day.

Adopt an Attitude for Gratitude How simple is it to be thankful for what you have right now? Be thankful for the lessons you have learned and for the path that you have walked. No matter how hard it’s been there is always an upside. Sometimes we may not see it at the time, I guarantee you though, when you wake up everyday with a grateful heart you will achieve more, attract more and be more than you ever thought possible. Start off your day and end your day by being grateful for at least three to five things in your life.

Focus on your health and wellbeing I’m the first to admit I could do a lot better in this area. When we are healthy in our mind, body and spirit we have a different kind of energy that’s more

focused, and balanced. Many business owners neglect this area of their life and tend to put it in the background of priorities. As a new season approaches, commit to a healthier, mind, body and soul. Eat healthier meals, exercise regularly and meditate on a daily basis. Meditation will help you gain more clarity, reduce your everyday overwhelm and allow you to perform at your best.

Build a powerful support team Let’s face it. We simply cannot do everything in our businesses. As much as we like to think we can, it’s important to ensure you are replaceable and others can do your role.

good half a day to review them all in a constructive and productive way. Plan for your next level of success. Write down the necessary actions steps required to achieve what you want and remember the one per cent rule. It doesn’t always have to be perfect, you just have to be consistent in what you do and they say; Progression is always better than perfection. Tania Allen, Founder Vision Alliance Phone: 1300 76 49 20 Email: tania@vision-alliance.com Web: www.vision-alliance.com

All high achievers have a powerful team of key staff members, consultants, vendors, and helpers to support them in their journey. It is almost impossible to be strategic and tactical at the same time. Allow others to shine in the key areas you may not. This will free up time for you to focus on what you do best.

Time to Take Action Your ideas, the knowledge you gain and the goals you set are useless unless you apply what you learn and know. Action is the key part to the equation. I encourage you to answer every question I’ve asked you throughout this article. Take a

FCA

The

Franchise Council

of Australia

he Franchise Council of Australia Limited (FCA) is the peak body for the $130+ billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector. The FCA is a nationally incorporated not-for-profit association with a National Head Office based in Melbourne, Victoria. The FCA assists all stakeholders in the Australian franchise sector in a variety of ways, to ensure the sector is a vibrant place to do business. Membership of the FCA is voluntary and is open to any individual or organisation involved in the franchising sector, including; franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more. Whether the FCA is offering advice on best practice franchising, educating government on policies affecting the sector, promoting franchising in the media or providing professional development services to its members, the Association does its part to make the sector a positive, sustainable place to earn a living. The FCA is closely affiliated with franchising associations around the world, and is a founding member of the Asia Pacific Franchise Confederation (APFC). It is also a member of the World Franchise Council (WFC) and for 1999 and 2000 was the secretariat for the World Franchise Council.

MEMBERSHIP BENEFITS Membership in the FCA has numerous benefits: • Credibility – maintained through our member standards and the Franchising Code of Conduct. • Professional support – through education

programs, networking opportunities and regular events. • Representation – ensuring members’ voices are heard by governments, regulators and other important groups. Membership also means solidarity. FCA members belong to an association where their peers work together for the betterment of the sector. Members share a common method of doing business – not a common business. For this reason, franchisors, franchisees and suppliers can freely exchange ideas without fear of losing their competitive edge. The FCA currently has more than 650 franchise systems and suppliers in its membership base – about two thirds of the total franchise systems currently operating in Australia. This strong commitment to belonging demonstrates the relevance and value brought to the sector by the FCA.

MAJOR SERVICES AND INITIATIVES The FCA recognises that its members have different needs and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this, in turn, depends on profitable and happy franchisees. The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community – including franchisees, franchisors, employees and their local economies and communities. As well as commitment to the highest industry standards, the FCA facilitates a number of services and initiatives to assist in promoting and advancing the role of franchising in Australia, as well as supporting its members.

franchising in australia

The FCA Franchise Academy

Franchisee Success Club

TThe FCA Franchise Academy is the primary access point for relevant, franchise-specific and small business education programs and resources for its members. The Academy endorses a number of quality education providers, active within the franchising sector delivering franchisors, franchisees, franchise consultants and suppliers the best education programs available.

The Franchisee Success Club acknowledges the breadth and depth of achievement among franchisees in the Australian franchise sector.

The Franchise Academy is focused on both franchise-specific and generic business skills training and education for pre-entry, in-market and succession (exit) for all organisational levels.

The Franchisee Success Club is a wonderful opportunity for franchisors from large and small systems alike to recognise the performance of their exceptional franchisees.

Further to this, in 2012 the Franchise Academy, in partnership with the Institute of Certified Franchise Executives (USA) launched the Certified Franchise Executive program in Australia. It is the only internationally recognised professional accreditation program for franchise executives and is known and respected by franchise leaders around the world.

To find out more visit the website at www.franchise.org.au/franchiseesuccess-club.html.

Launched in 2011, this world-first initiative from the FCA highlights and celebrates the incredible untold stories of the best and brightest among the 70,000 strong franchise community in Australia.

Franchisee Forum In 2007, the FCA announced the first Franchisee Forum as a way for franchisees to meet and discuss issues, ideas and future goals for franchisees within the Australian franchise sector.

The Franchisee Forum has an FCA nominated Chair and representatives from each State/Territory. The Chair has full voting rights on the FCA Board. The FCA is one of the world’s few franchising organisations to ensure franchisee representation and to provide member benefits for franchisees without charge – so long as their franchisor is a member.

Supplier Forum Established in 2008, the objective of the FCA Supplier Forum is for suppliers to the sector to advise the FCA on what products and services they expect and need from their industry representative body. The FCA recognises that a franchise cannot sustain success without the assistance of the many and varied consultants, services and business systems they work with on a daily basis. Suppliers such as consultants, lawyers, finance, IR companies, software companies and many more, constitute

FCA the bridges that allow franchisors and franchisees to travel above the competitive landscape, on their way to a sustainable commercial advantage.

Women in Franchising Committee In 2007, the FCA announced the introduction of the Women in Franchising Committee (WIF), dedicated to promoting and advancing the achievements of women in franchising and small business. The aim of the WIF is to increase female participation in franchising. It is a professional, organised group within the FCA that provides women inside and outside the sector with information and encouragement, as well as genuine opportunities for contribution, networking and professional development.

The National Franchise Convention The FCA hosts the annual National Franchise Convention. The Convention brings together the Australian franchise community – including successful business people, CEOs, Government officials and industry advisors – to enjoy education, networking and business development opportunities. Traditionally a three day event, the National Franchise Convention also includes a trade exhibition where suppliers to the franchise sector can showcase their products and services.

Excellence in Franchising Awards The Excellence in Franchising Awards recognise and reward companies and individuals within the Australian franchise sector and provide a platform for entrants to showcase their achievements on the national stage.

Hall of Fame The Australian Franchise Hall of Fame was established in 2003. During its creation, the selection panel searched back to the origins of franchising in Australia and, by a meticulous process of elimination, identified the groundbreakers, influencers, quiet achievers, selfless contributors and outstanding performers who endured the trials and laid the foundations of the sector’s current success. Now, it is members of the Hall of Fame itself who induct new entrants. The sole criterion is an outstanding contribution to franchising – whether as a franchisor, franchisee, academic, lawyer, consultant, politician, financier – whomever.

FCA MEMBER STANDARDS Members of the FCA receive many benefits which help businesses keep informed and connected with the franchise sector and facilitate education. One of the hallmarks of a reputable sector is a commitment to high standards of personal and professional conduct. This enhances public perceptions of franchising, helps safeguard the investments of franchisors and the businesses of franchisees, protects franchise networks from unfair or unethical attack and provides guidance for those seeking to commence their franchising journey. The FCA encourages its members to maintain standards of conduct worthy of franchise sector professionals. The Member Standards are designed to provide members of the FCA with an authoritative guide on acceptable standards of conduct.

Success at the Awards can increase brand recognition, customer enquiries and media coverage. It can also boost company morale and help attract the best talent to companies.

The FCA believes the Australian franchise sector to be well regulated with the Franchising Code of Conduct (the Code) allowing for affordable, efficient dispute resolution procedures and disclosure provisions to assist and guide the sector. It also considers that the relationship between the franchisor and the franchisee can be developed even further with ‘Best Practice’ guidelines in the form of FCA Member Standards.

The Excellence in Franchising Awards ceremony is held in conjunction with the

It is the FCA’s view that a member gains significant market benefit in identifying

The Awards are open to FCA member companies only and are committed to ensuring that franchisors, franchisees and suppliers to the sector are appropriately represented.

National Franchise Convention and is the pinnacle of the franchising year.

themselves with FCA membership and as such the business practice and activities of members should work towards franchise best practice.

FRANCHISING ACTIVITIES All FCA members are expected to conduct their franchising activities professionally and in accordance with Australian law. They are expected to comply with agreed minimum standards of conduct. The FCA considers the following standards to be relevant to members: • Members of the FCA shall abide by all relevant State and Federal laws including, in particular, the Franchising Code of Conduct and the Competition and Consumer Act. Within 14 days of a written request by the FCA, a member shall furnish to the FCA a copy of its current disclosure document, franchise agreement and any other documentation or advertising material used in connection with the appointment of a franchise. • No member shall imitate the trademark, trade name, corporate name, slogan, or other mark of identification of another member of business in any manner or form that would have the tendency or capacity to mislead or deceive. • Members will become familiar with the content of these member standards and draw them to the attention of clients as appropriate from time to time. • A member, be they a franchisor, vendor, franchisee, franchise broker, or representative of a franchise system, should not sell a franchise if at the time the franchisor or vendor franchisee knows or ought to know that a reasonably competent franchisee would be unlikely to be able to successfully operate the franchise. • Members are expected to behave professionally and refrain from illegal, unethical or improper dealings or otherwise act contrary to the image of franchising or the FCA. For further information contact the FCA: Phone: 1300 669 030 Email: info@franchise.org.au Web: www.franchise.org.au

FANZ

Franchising in New Zealand Graham Billings, Executive Director, Franchise Association of New Zealand

he franchise sector of the New Zealand economy is substantially larger than most people realise. The number of units operating with business format franchise systems has increased considerably since 2003 when a major survey was conducted. The Franchising New Zealand 2010 survey conducted by Massey University, Auckland and Griffith University, Queensland found 423 active franchise systems in New Zealand compared with an estimated 350 in 2003. The survey also estimated a total 23,600 franchisee units, which was a 92 per cent increase over the seven years. The most recent survey, Franchising New Zealand 2012, however, found that system growth had slowed in the previous two years and that there were now approximately 446 active business format franchise systems. Whilst the number of franchise units had fallen slightly to 22,400, the level of employment in the franchising sector had grown by more than 25 per cent to over 100,000 people. The franchise model is operated across all sectors of business. In New Zealand, franchising has comparatively fewer businesses in the retail sector compared with many other countries, but is comparatively stronger in home and business-tobusiness services. Indicative of the entrepreneurial spirit of New Zealanders, approximately 88 per cent of franchises operating here are home-grown and despite the economic situation, there are some franchise systems that are still experiencing growth. Franchising in New Zealand continues to play an important role in the economy with an estimated

contribution of between $19.4 billion and $21 billion in turnover.

The Franchise Association of New Zealand If you are looking for a business opportunity or needing advice on franchising, our recommendation is that you don’t sign anything until you have asked the question: “Are you a member of the Franchise Association of New Zealand?” Members of the Franchise Association are the franchise professionals, committed to uphold ‘Best Practice in Franchising’ and the Association works hard to promote the benefits of dealing with members, both for those looking to purchase a franchise and also those who need to gain professional advice. The benefit of FANZ membership for franchisees was recognised in the New Zealand Prospective Franchisees Survey*. The survey found that 75.7 per cent of prospective franchisees considered membership of FANZ important or very important, when considering a franchise to buy into. As the peak body for the franchise community in New Zealand, the Association makes representations to Government on issues of concern to franchisors and franchisees including such issues as proposed legislation; new business support programmes and business taxation. The Association often conducts email surveys of members on key issues to gain valuable feedback prior to making a submission.

FANZ

help you need to become successful. As a prospective franchisee, an important part of your due diligence should be to establish whether or not the franchise you are considering is a Member of FANZ. Don’t be misled by a statement such as, “we are not members but we abide by their Codes”. There have been several reports of this in recent times where something has subsequently gone wrong in the relationship but we have been unable to assist the franchisee, as we have no powers to intervene unless the franchise is actually a Member. Of course, there are franchise systems such as McDonalds who are currently not in membership but who operate ethically and provide valuable business opportunities for the prospective franchisee. In all cases, however, you should ask the franchisor to explain to you why they are not members. For a franchisor to gain membership of the Association requires that they submit their documentation for scrutiny to ensure that their Franchise Agreements contain all the elements required under the Association’s Codes and Rules. Some of the key elements that are required are: • Full and proper disclosure of matters important for a prospective franchisee to know and understand; Unlike a number of other countries in the world, including Australia, franchising in New Zealand is governed by the same commercial laws as any other business. In 2008, the Ministry of Economic Development called for submissions on the possibility of introducing franchise specific regulations following a high profile fraud case. In 2009, however, the Minister of Commerce concluded that there was no need at that time for the introduction of franchise-specific regulations and went on to say that that there was little evidence of widespread problems in the sector. He drew attention to the Franchise Association of New Zealand’s (FANZ) Code of Conduct

as an area where self regulation was working. Despite the substantial difference in the regulatory environments between New Zealand and Australia, the two 2012 surveys show remarkably similar levels of franchising disputes.

Buying your New Zealand franchise Buying the right franchise can have many benefits over the stand-alone business, not least of which is that you can potentially purchase into a franchise system that has a proven track record and one where you will receive all the

• A seven-day cooling off period before a prospective franchisee is finally committed to the purchase; • A requirement that the prospective franchisee produces a certificate their solicitor to the effect that they have had the agreement explained to them – or a signed statement that they have declined to take independent legal advice; • If things go wrong, compulsory mediation by a FANZ appointed experienced franchise mediator as a first step in dealing with the issue. The Association’s independent Scrutineer carries out compliance

franchising in new zealand

checks on a biennial basis to ensure that documentation maintains the standards that are required.

and Code of Ethics to ensure that as a franchisee you undertake to maintain “Best Practice”.

Carrying out your due diligence on every aspect of your intended franchise system is vitally important. The New Zealand Prospective Franchisees* survey found that over 70 per cent of prospective franchisees met with three or more franchisors before making up their minds and nearly 75 per cent talked to three or more franchisees of their intended franchise system as part of their decision making process.

In addition to standards and compliance, franchisors, franchisees and service provider members gain much from membership to the Association. Apart from the significant marketing advantage of being able to use the Association’s logo as a sign of credibility, membership also opens up a whole range of opportunities to advance their knowledge and learn from the experience of others. This is a unique advantage not available to non-member franchise systems and was clearly demonstrated at Annual Conferences where first time attendees regularly comment that they are amazed by the amount of advice and information that was freely exchanged by members.

If your franchise system is in membership, you have the ability to make a formal complaint to the Complaints Panel if you believe that your franchisor is in breach of the Association’s Codes or Rules. The Complaints Panel is fully independent of the Board of FANZ and its members are experienced in franchising both from a legal and practical standpoint. If your complaint is upheld, the franchisor can be required to rectify the situation or face a range of penalties that are contained within the Association’s Code of Practice. If the franchise you are going to purchase is from a Member of FANZ, you too will be required to sign up to the Association’s Code of Conduct

As a Member or the franchisee of a Member you have the opportunity to enter the prestigious annual awards, which culminate in a gala awards dinner in November each year. These awards are based on an internationally recognised business excellence system and not only provide you with the opportunity to showcase your business, but also gain valuable insight into the opportunities to improve your business from the feedback reports

provided by the evaluators. There are entry categories for both franchise systems and franchisees and winners regularly use their success in marketing campaigns.

Exporting Your Franchise to New Zealand For an Australian franchisor coming into New Zealand it is a relatively straight forward process from a legal point of view. Most systems that come into New Zealand from Australia set up a local company both to protect intellectual property in New Zealand as well as to ensure a ‘foothold’ in New Zealand. It is important to get trademarks registered in New Zealand as early as possible. It is not an expensive process but should be considered well before actually arriving in New Zealand. If the Australian franchisor is operating directly in New Zealand then the franchise agreement should be reviewed by a New Zealand lawyer and made subject to New Zealand law and to New Zealand jurisdiction for ease of franchise rights enforcement. Reputable Australian systems that come here ensure that they have a disclosure document that is relevant to New Zealand circumstances as well as a cooling off period etc. A number of Australian systems have made, as a key feature of setting up in New Zealand, an early application to join the FANZ especially as the FANZ requirements for disclosure differ in some ways from those required under the Australian regulations. Proper disclosure documents, cooling off period and mandatory mediation as a dispute resolution process are all part of the voluntary Code of Practice to which all FANZ members are required to adhere. It certainly enhances the reputation of the system operating in New Zealand. Obviously, if a Master Franchisee is appointed in New Zealand then having that franchisee become a member of the FANZ is likely to be perceived as a system which respects

FANZ

the maintenance of high standards. In spite of a minority of lawyers and accountants seeing franchising as something akin to the Wild West, the vast majority of lawyers, accountants and business brokers throughout New Zealand have a reasonable understanding of franchising and the benefits it can bring to franchisees. There are a growing number of lawyers, accountants and business brokers who specialise in franchising. There is still a good deal of education to be undertaken for the public about avoiding doubtful franchise systems, but the trend is for specialised business brokers to promote healthy systems and to steer people away from the moonlight operators. The majority of the banks in New Zealand now have a strong presence in the franchise industry and bear in mind that all the major banks in New Zealand are Australian owned. There are reputable franchise consultants in New Zealand with well-established track work records and for anyone who attends the annual FANZ conference it is manifest to observe that there is a strong and proactive congeniality within the franchise industry in New Zealand. There are a small number of dedicated and respected franchise consultants in New Zealand who can be invaluable in modifying systems coming into this country. Involving their use can considerably diminish the likelihood of a legal claim being brought against a franchisor coming across from Australia. Be aware that employment laws in New Zealand are similar to Australia and dismissing staff is not an easy process. Also New Zealand has an act called the Resource Management Act which, coupled with the Building Act, means that obtaining building consents for shop fit outs can be slow and expensive. It is vital to stress the need to do plenty of homework. Obtaining sound taxation advice is essential before coming into New

Zealand. There is a withholding tax system for payment of royalties and other fees from New Zealand to Australia but there is plenty of advice available from accountants who understand the taxation laws between the two countries. It is important to remember that GST applies to everything in New Zealand (even food items) and the tax structure here is somewhat different from Australia. For a start there is no such thing as stamp duty. The government Kiwi Saver superannuation scheme requires contributions from employers to be made when employees opt in to the scheme. It is also important to know that we have the Personal Properties Securities Act which is a system of an on-line registration of all charges (e.g. what used to debentures for companies) against both individuals and companies as security for monies lent and where goods and services are supplied on credit. New Zealand has recently been named as the fifth highest ranking country based on the United Nations Development Programme which has

regard to the standard of living of its people, its population’s access to knowledge and its population’s chances of living a long and healthy life. There are many success stories for Australian systems entering into New Zealand. A point to remember, however, is that the disposable income of New Zealanders is not quite the same as that of Australians. Having said that, the lifestyle differences between Australia and New Zealand are not significant and so long as the homework and planning are done carefully then there are good prospects for Australian systems to enter into New Zealand and becoming successful. For more information or to find out more about the work of the Association and the Codes of Practice, visit Web:

www.franchiseassociation. org.nz

*New Zealand Prospective Franchisees – Franchize Consultants Ltd and franchisebusiness.co.nz - April 2011. Additional legal commentary provided by Rory MacDonald – MacDonald Bailey Law.

Franchise Listings Categories AUSTRALIA

Retail............................................................................................................................................................................. 94 Signs & Graphic Services........................................................................................................... 97

Accounting & Financial Services................................................................................ 72

Telecommunications......................................................................................................................... 97

Advertising & Marketing............................................................................................................ 73

Trade & Services....................................................................................................................................... 97

Automotive Products & Services ............................................................................. 73

Travel. ......................................................................................................................................................................... 97

Beauty Products & Services. .............................................................................................. 74

Vending...................................................................................................................................................................... 97

Building Products & Services.......................................................................................... 75

Workplace Health & Safety.................................................................................................. 97

Business Services................................................................................................................................... 76 Children’s Products & Services................................................................................... 77 Cleaning Services. ................................................................................................................................. 78 Clothing Alterations & Drycleaning................................................................... 79 Computer Products & Services. ................................................................................... 79 Distribution...................................................................................................................................................... 79 Educational & Training Systems.................................................................................. 79 Electrical Safety Testing........................................................................................................ 80 Employment / Personnel Services............................................................................ 80 Entertainment............................................................................................................................................... 81 Event / Party Products & Services........................................................................... 81 Food – Bakeries........................................................................................................................................... 81 Food – Coffee & Cafés. ................................................................................................................... 82

NEW ZEALAND Accounting & Financial Services................................................................................ 98 Automotive Products & Services ............................................................................. 98 Beauty Products & Services. .............................................................................................. 98 Building Products & Services.......................................................................................... 98 Business Services................................................................................................................................... 99 Children’s Products & Services................................................................................100 Cleaning Services. ..............................................................................................................................100 Clothing Alterations & Drycleaning................................................................100 Computer Products & Services. ................................................................................100

Food – Restaurants & Dining Rooms...................................................................... 83

Distribution...................................................................................................................................................101

Food – Retail.................................................................................................................................................... 84

Educational & Training Systems...............................................................................101

Food – Take Away. ..................................................................................................................................... 86

Entertainment............................................................................................................................................101

Hairdressing.................................................................................................................................................... 88

Food – Bakeries........................................................................................................................................101

Health & Fitness........................................................................................................................................ 88

Food – Coffee & Cafés. ................................................................................................................101

Home Based Businesses. ............................................................................................................... 89

Food – Restaurants & Dining Rooms...................................................................102

Home Services............................................................................................................................................... 90

Food – Retail.................................................................................................................................................102

Hotels, Motels & Apartments........................................................................................... 91

Food – Take Away. ..................................................................................................................................102

Internet.................................................................................................................................................................... 91

Health & Fitness.....................................................................................................................................102

Landscaping & Gardening........................................................................................................ 91

Home Services............................................................................................................................................103

Mobile Franchises................................................................................................................................. 91

Hotels, Motels & Apartments........................................................................................103

Pet Stores, Products & Services. ............................................................................... 92

Landscaping & Gardening.....................................................................................................103

Photography................................................................................................................................................... 92

Mobile Franchises..............................................................................................................................103

Pool & Spa............................................................................................................................................................ 92

Pool & Spa.........................................................................................................................................................103

Printing & Copying................................................................................................................................ 93

Real Estate & Property Services. ..............................................................................103

Real Estate & Property Services. ................................................................................. 93

Rent or Hire....................................................................................................................................................104

Recreation / Leisure............................................................................................................................ 93

Retail..........................................................................................................................................................................104

Renewable Energy Products............................................................................................... 93

Vending...................................................................................................................................................................104

Rent or Hire....................................................................................................................................................... 93

Workplace Health & Safety...............................................................................................104

accounting & financial services ABLS – FRANCHISE LOAN SPECIALIST PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 ACTION CASH LOANS PO Box 618W Ballarat West VIC 3350 Phone: 03 5339 9599 AMX FINANCIAL SERVICES PO Box 3100 Southport QLD 4215 Phone: 1300 269 562

EXPRESS BOOKKEEPING PO Box 1284 Oxley QLD 4075 Phone: 07 3379 7174

MORTGAGE HOUSE Level 34, 101 Miller Street North Sydney NSW Phone: 02 8116 2000

EZYACCOUNTS PO Box 4900 Robina Town Centre QLD 4230 Phone: 1300 313 397

RAMS HOME LOANS Locked Bag 5001 Concord West NSW 2138 Phone: 13 (RAMS) 7267

FIFO CAPITAL PO Box 851 Robina QLD 4226 Phone: 1300 852 556

REFUND GROUP PO Box 107 RBH Post Office QLD 4029 Phone: 1300 733 863 RESI MORTGAGE CORPORATION PO Box 12 Broadway NSW 2007 Phone: 02 9280 0007

ANZ MOBILE LENDING Level 7, 833 Collins Street Docklands VIC 3008 Phone: 1800 805 805 AUSSIE HOME LOANS Level 23, 363 George Street Sydney NSW 2000 Phone: 02 8297 0309 AUSSIE MORTGAGE MASTERS PO Box 2033 Ocean Keys Clarkson WA 6030 Phone: 1300 666 186 AUSTRALIAN MORTGAGE BROKERS PO Box 255 Pennant Hills NSW 1715 Phone: 1300 276 537 BENDIGO AND ADELAIDE BANK LIMITED Bendigo Centre, P.O. Box 480 Bendigo VIC 3552 Phone: 1300 236 344 BUSINESS MECHANIC 5/40 Lake Road Port Macquarrie NSW 2444 Phone: 02 6583 8386 BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 Phone: 1300 650 448 CABOT SQUARE Suite 53, 14 Narabang Way Belrose NSW 2085 Phone: 1300 130 119 CAD PARTNERS CFO ON-CALL PO Box 913 Woy Woy NSW 2256 Phone: 1300 362 436 CAPITAL TRUST Locked Bag 7500 McMahons Point NSW 2060 Phone: 1800 131 507 CITIWIDE FRANCHISING PTY LTD PO Box 189 North Melbourne VIC 3051 Phone: 03 9326 6300 CLUB FINANCIAL SERVICES GPO Box 9965 Adelaide SA 5001 Phone: 1300 557 600 CRA COST REDUCTION ANALYSTS PO Box 982 Crows Nest NSW 1585 Phone: 1300 360 647 ECHOICE Ground Level 4, 22-28 St Kilda Road St Kilda VIC 3182 Phone: 03 9583 2599 EXPENSE REDUCTION ANALYSTS Level 1, 1049 Victoria Road West Ryde NSW 2114 Phone: 02 8014 8852

SMARTLINE Level 2, 2 Lyonpark Road North Ryde NSW 2113 Phone: 02 9855 4200

FIRST CLASS ACCOUNTS Suite 8, 34-36 Glenferrie Drive Robina Qld 4226 Phone: 1800 118 611 Fax: 07 5578 9028 Email: info@firstclassaccounts.com Website: www.firstclassaccounts.com Business description: First Class Accounts is Australia’s leading bookkeeping franchise with over 150 franchisees nationally. We are looking for motivated individuals who wish to develop their own business while being part of a supportive nationwide network. First Class Accounts operators take pride in delivering a range of services to help small and medium-sized businesses work smarter through delivery of accurate bookkeeping services, timely management reporting, compliant tax and statutory returns, set-up of accounting software and cash flow management. Membership: FCA, AAT, ICB Year established: 2000 Number of franchise outlets: 150 Initial franchise fee: $32,000 + gst Investment required: $38,000 (Franchise fee and equipment) Training & support: 9 week induction training, regular updates, webinars, forum and hotline Locations available: Australia nationwide FREEMAN FOX PO Box 7830 Waterfront Place Brisbane QLD 4001 Phone: 07 3031 9903 H&R BLOCK PO Box 147 Thornleigh NSW 2120 Phone: 02 9483 3200 INTELLIGENT ACCOUNTS 17/924 Pacific Highway Gordon NSW 2072 Phone: 1300 889 435 JIM’S BOOKKEEPING Phone: 131 546 JIM’S FINANCE PROFESSIONALS Phone: 131 546 LEDGERS BOOKKEEPING GPO Box 3377 Sydney NSW 2001 Phone: 1800 533 437 MORTGAGE CHOICE 229 Level 10, 100 Pacific Highway North Sydney NSW 2060 Phone: Call 13 MORTGAGE (13 6678)

SUCCESS TAX PROFESSIONALS 6/50 Ladner Street O’Connor WA 6163 Phone: 08 9337 4440 TAXASSIST C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

TAXSMART Level 57, 19 Martin Place Sydney NSW 2000 Phone: 1800 829 272 Contact: Janine Andrews Email: info@taxsmart.com.au Website: www.taxsmart.com.au Business description: TaxSmart Accountants are Australia’s leading network of qualified accountants specialising in taxation and the set-up of new franchise businesses. TaxSmart can help with: - Set-up of a new Company, Trust or other structure - Assistance with obtaining finance - ABN, TFN & GST Registration - Bookkeeping - Self-Managed Super Funds - Business Plans and SWOT Analysis - Financial Statement Preparation Call TaxSmart today and arrange a free initial appointment with your local TaxSmart Accountant Membership: CPA Australia Year established: 1999 Number of franchise outlets: 32 Initial franchise fee: $36,000 + gst Training & support: Initial and Ongoing Locations available: NSW, QLD, VIC, WA

“Franchising offers the opportunity for people of all walks of life to pursue their dreams.” Gary Carter.

AUSTRALIAN franchise listings THE BOOKKEEPING NETWORK 90 Woodhall Street Stirling WA 6021 Phone: 08 9349 9189

THE INTERFACE FINANCIAL GROUP Phone: 1300 940 908 Website: www.interfacefinancial.com.au Email: ifg@interfacefinancial.com Contact: David T. Banfield Business description: Interface franchisees provide short-term working capital through a proven and innovative invoice discounting system. Interface has been operational for over 40 years and operates from a base of more than 150 franchise offices in Australia, the United States, Canada, the United Kingdom, the Republic of Ireland, New Zealand and Singapore. They operate in a business-to-business environment servicing primarily smaller expanding companies. Franchisees are not lenders - the transaction is based on a buy/sell arrangement. Franchisees can operate from a home based office. No employees, inventory, premises or customised equipment are necessary. Year established: 1972 Number of franchise outlets: Over 150 Investment required: $100,000 - $200,000 Training & support: Extensive local training and support provided Locations available: Interface seeks Area Developers to be instrumental in creating a presence in the national Australian marketplace, in Vic, Tas, NT, SA and Qld. In addition, opportunities exist nationwide for individual Franchisees.

Advertising & Marketing AARROW ADVERTISING 18 Sydneham Road Brookvale NSW 2100 Phone: 0422 133 300 BILLBOARD CONNECTION PO Box 3045 Monash Park NSW 2111 Phone: 1800 662 663 BRAND MUSIC Studio 3/216 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9005 COFFEE NEWS PO Box 5539 Alexandra Hills QLD 4161 Phone: 0408 888 455 MAILPOST Suite 2, 85 The Grand Parade Brighton Le Sands NSW 2216 Phone: 02 9567 9953 MINICARDS PO Box 7108 Tugun QLD 4224 Phone: 0414 987 140 PICK N SAVE AUSTRALIA PO Box 174 Hindmarsh SA 5007 Phone: 0400 300 555

PINSOURCE Suite 109,147 Pirie St Adelaide SA 5000 Phone: 08 8232 3333

AUTO ONE Unit 1/40 Carrington Road Castle Hill NSW 2154 Phone: 02 8845 1100

RADIO INSTORE 4 Ryanolds Avenue Labrador QLD 4215 Phone: 07 5641 1117

AUTO PRO 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

SMART SAVER 114 Mt Pleasant Road Belmont VIC 3216 Phone: 03 5249 8388

AUTO SHINE 8/13 Pioneer Avenue Tuggerah Business Park Tuggerah NSW 2259 Phone: 1300 356 595

Automotive Products & Services A1 MOBILE RADIATORS 77A Education Road Happy Valley SA 5159 Phone: 1300 781 228 ABS AUTO BRAKE SERVICE 2-10 Bliss Court Derrimut VIC 3030 Phone: 03 8369 1312 ALLOY MOTOR ACCESSORIES 9 Dan Street Slacks Creek QLD 4127 Phone: 07 3208 2266 AUS-DENT 605 Latrobe Street Ballarat VIC 3350 Phone: 03 5336 2880

AUTO SPARK PO Box 1000 Joondalup WA 6916 Phone: 08 9300 2555 BOB JANE T-MARTS 471 Williamstown Road Port Melbourne VIC 3207 Phone: 03 9091 0777 BRAKES PLUS 14 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9636 BRIDGESTONE SELECT GPO Box 2200 Adelaide SA 5001 Phone: 08 8206 0200 CAR CARE AUSTRALIA PO Box 525 Welshpool WA 6986 Phone: 08 9244 2344 CARGROOMERS PO Box 6067 Yatala QLD 4207 Phone: 07 3807 7577 CITY DISCOUNT TYRES (SA/NSW) 4-8 Parker Street, Footscray Vic 3011 Phone: 03 8398 9300

AUTOBARN Nunawading, Melbourne, Vic Phone: (03) 8878 1111 Email: franchising@autobarn.com.au Web Site: franchise.autobarn.com.au Business description: Autobarn is an award winning national franchise system established in 1985. With 104 stores, Autobarn is Australia’s largest franchised automotive parts and accessories retailer in Australia. Autobarn is the premium retail brand of the Automotive Brands Group, which in turn, is a part of the Metcash group (IGA, Mitre10). The Automotive Parts and Accessories market continues to enjoy strong and sustained growth and Autobarn continues to grow its share of this dynamic, fun and broad market. Autobarn delivers effective advertising and marketing, huge group buying power and sophisticated franchisee management support systems. Autobarn is an accredited franchise with NAB and Bankwest. Investment required: $350,000-$400,000 (inclusive of franchise fee) plus stock (vendor finance available to approved applicants) Training & support: Award Winning training and support systems AUTO MASTERS AUSTRALIA PO Box 1517 Applecross WA 6953 Phone: 08 9316 1117 AUTOMATCH AUSTRALIA PO Box 316-W Westcourt QLD 4870 Phone: 07 4051 1995 AUTOMOTIVE SERVICE SOLUTIONS 21 Anvil Road Seven Hills NSW 2147 Phone: 1300 304 060

COLOR TECH SYSTEMS 1/221 Eastern Valley Way Middle Cove NSW 2068 Phone: 1800 727 282 COOPER AUTOMOTIVE PO Box 886 Rosny Park TAS 7018 Phone: 1300 15 15 55 ENDRUST PTY LTD 194 Abbotsford Road Albion QLD 4010 Phone: 07 3262 4310 EVERGLO COMPLETE CAR DETAILING PO Box 912 Flagstaff Hill SA 5159 Phone: 1300 611 989 FIXZIT AUSTRALIA PO Box 16 Sumner BC QLD 4074 Phone: 1300 726 806 G TYRES C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 GASPOWER 408 Newcastle Street Perth WA 6000 Phone: 08 9227 9013 GLASS TECHNOLOGY PO Box 13 Buderim QLD 4556 Phone: 0402 755 887 GOODYEAR AUTOCARE Phone: 13 23 43

GREASE LIGHTNING 284A McDonald Street Yokine WA 6060 Phone: 1300 776 338

RUST FREE (AUSTRALIA) 20 Unwin Street Moorooka QLD 4105 Phone: 07 3892 4992

TOTAL TOOLS 19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300

IAN DIFFEN THE TYRE FACTORY (WA) 4-8 Parker Street, Footscray Vic 3011 Phone: 03 8398 9300

RYCO 24•7 19 Whitehall Street Footscray VIC 3011 Phone: 03 9680 8080

TOUCH UP GUYS Unit 4, 8-10 Hampton Road Burleigh Heads QLD 4220 Phone: 1800 220 039

JAXQUICKFIT TYRE SERVICE PO Box 8001 Baulkham Hills NSW 2153 Phone: 02 8801 3000

SELECT VALET Suite 441, 29 Smith Street Parramatta NSW 2150 Phone: 1800 153 483

TOWFIX 132 West Burleigh Road Burleigh Heads QLD 4220 Phone: 0400 611 416

JIM’S CAR CLEANING Phone: 131 546

SHINE HAND CAR WASH PO Box 352 Keilor VIC 3036 Phone: 1300 737 945

WHAT SCRATCH PO Box 1523 Wangara DC WA 6947 Phone: 1300 BUFFED

MAGIC HANDS CARWASH 78 Islington Street Collingwood VIC 3066 Phone: 03 9419 7419

ULTRA TUNE Suite 1, 38-40 Prospect Street Box Hill VIC 3128 Phone: 03 9898 3355

MIDAS AUTO PO Box 2429 Gladston Park VIC 3043 Phone: 13 MIDAS (6432) MINI-TANKERS AUSTRALIA PO Box 905 Pymble NSW 2073 Phone: 02 9440 5544 MOBILE AUTO HOSES Unit 1, Hayes Place 9-11 Redcliffe Gardens Drive Clontarf QLD 4019 Phone: 1300 880 424 MOBILE PLASTIC & VINYL REPAIRS 3/16 Veronica Street Capalaba QLD 4157 Phone: 07 3245 2055 NANOTEK CAR CLEANING PO Box 375 North Richmond NSW 2754 Phone: 1800 Nanotek (626 693) NATRAD RADIATORS & AUTO AIR 40 Overseas Drive Noble Park VIC 3174 Phone: 03 9795 1255 NEW LIFE REPAIR SERVICES Factory 18, 513-515 Maroondah Highway Ringwood VIC 3134 Phone: 03 9879 6091 NISSAN MOTOR COMPANY Locked Bag 1450 Dandenong South VIC 3164 Phone: 03 9797 4111 NO WET WATERLESS CARCLEAN Phone: 1300 731 566 NOVUS AUSTRALIA 2/605 Kingsford Smith Drive Hamilton QLD 4007 Phone: 07 3866 2700 OPPOSITE LOCK 592 Whitehorse Road Mitcham VIC 3132 Phone: 03 9873 8279 OZZY TYRES Unit 1-3/200 Hoxton Park Road Hoxton Park NSW 2170 Phone: 02 9825 0355 PEDDERS SUSPENSION 6 Bridge Road Keysborough VIC 3173 Phone: 03 9706 3500 PIRTEK FLUID SYSTEMS 3-5 Garling Road Kings Park NSW 2148 Phone: 02 8822 9000

UTICOLOR PO Box 312 Geelong VIC 3220 Phone: 03 5256 1012

SNAP-ON TOOLS (AUSTRALIA) PTY LTD PO Box 6077 Blacktown NSW 2148 Phone: 1800 762 766 Fax: 02 9837 9199 Contact: Nick Hudson Email: nicholas.hudson@snapon.com Website: www.snaopontools.com.au Business description: Snap-on Tools is the global leader in developing and manufacturing innovative tools and equipment predominantly for the automotive industry. Franchisees operate from a custom built mobile store that takes the in-demand product direct to the customer’s workplace. Extensive training and ongoing support is provided – no previous mechanical experience required. Operating in Australia since 1988, Snap-on Tools is one of the longest running and most successful global franchises, with a proven and profitable business model and was named Best Value Franchise System by Smart Investor Magazine. Membership: FCA – FANZ Year established: 1988 in Australia, 1993 in New Zealand and 1920 in USA. Number of franchise outlets: 165 Investment required: Start up costs from $37,000, with financing packages offered. Training and support: Six days at Snap-on Training Centre, Dallas, Texas, USA Locations available: NSW, QLD, SA, WA, VIC and NZ SPEEDLINER AUSTRALIA 429 Frenchville Road Frenchville QLD 4701 Phone: 07 4961 1290 SUPERFINISH EXPRESS PO Box 85 Redcliffe QLD 4020 Phone: 07 3284 8055 THE CAR KIT COMPANY PO Box 1035 Pymble NSW 2073 Phone: 1800 227 548 THE LEATHER & VINYL DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 4 LEATHER THE TYRE FACTORY Level 1, 650 Mt Alexander Road Moonee Ponds VIC 3039 Phone: 03 9375 5600

VIP CAR CARE Phone: 1300 767 160

Beauty Products & Services ALPHA-H NEW SKIN BEGINS 18 Millennium Circuit Helensvale QLD 4212 Phone: 07 5529 4866 BRAZILIAN BEAUTY 12 Kent Road Wooloowin QLD 4030 Phone: 0425 733 439 BRAZILIAN BUTTERFLY 6/27 Laser Drive Rowville VIC 3178 Phone: 03 9763 4140 ELLA BACHE 2 Lambs Road Artarmon NSW 2064 Phone: 1800 789 234 ENDOTA SPA Level 1, 357 Camberwell Road Camberwell VIC 3124 Phone: 0419 007 538 ESSENTIAL BEAUTY 10 Chapel Street Norwood SA 5067 Phone: 08 8362 6777 GET THREADED PO Box 1313 Buddina QLD 4575 Phone: 0413 004 127 HAIR 4 BRIDES PO Box 5909 Maroochydore QLD 4558 Phone: 1300 427 433 JC UNIQUE BEAUTY AND LASER CLINIC PO Box 33 Nunawading VIC 3131 Phone: 03 9894 0388 JUST LASHES Shop 3/198 Harbour Esplanade Docklands VIC 3008 Phone: 1300 790 898 MADAM GLAMOUR PO Box 930 Coolum Beach QLD 4573 Phone: 07 5370 2232

AUSTRALIAN franchise listings MAN WHAT A FUSS 17 McKillop Street Melbourne VIC 3000 Phone: 03 9642 3860

DANLAID CONTRACTING 43 De Havilland Road Mordialloc VIC 3195 Phone: 03 8514 6300

MYWHITESMILE PO Box 130 Biggera Waters QLD 4216 Phone: 0419 117 234

DAVID REID HOMES PO Box 1670 Buddina QLD 4575 Phone: 1800 095 949

NAILSNOW.COM.AU PO Box 1047 Hyde Park Castletown QLD 4812 Phone: 07 4721 1966

DIAL-A-DIGGER 128b Tolley Road St Agnes SA 5097 Phone: 1300 234 443

RESULTS LASER CLINIC 97 Macquarie Street Parramatta NSW 2150 Phone: 1300 722 432

DIXON HOMES 241 Milton Road, Milton QLD 4034 Phone: 1300 101 010

Building Products & Services 4 SEASONS GUTTER PROTECTION Unit 23, 63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523 ADENBROOK HOMES PO Box 769 Bulimba QLD 4171 Phone: 07 3909 4444 ADVANCED NATIONAL SERVICES PO Box 2345 Southport QLD 4215 Phone: 1300 662 345 AMBER GROUP AUST LTD 1 Rowood Road Prospect NSW 2148 Phone: 02 8848 7000 AUSSIE SKIP BAGS 77 Power Road Buderim QLD 4556 Phone: 1300 586 548 AUSTRALIAN PAVING CENTRE 4 Oborn Road Mount Barker SA 5251 Phone: 08 8398 5245 BATHROOM WERX 3 Harrow Street Preston VIC 3072 Phone: 1800 644 171 BEAUMONT TILES 225 Marion Road Marleston SA 5033 Phone: 08 8292 4444 BLUEJET Unit 2/14 Millennium Circuit Helensvale QLD 4212 Phone: 1800 810 911 BLYGOLD AUSTRALIA 1/26-28 Octal Street Yatala QLD 4207 Phone: 0477 167 200 CAVALIER HOMES 1 Lexington Road Underwood QLD 4127 Phone 07 3422 5200 CONCRETE TAXI 1/27 Kingtel Place Geebung QLD 4034 Phone: 1300 880 955 CRACKMASTERS 6 / 22 Apparel Close Breakwater VIC 3219 Phone: 03 5222 8227 CRAFTLATT AUSTRALIA 1 Lucky Lane Billinudgel NSW 2483 Phone: 02 6680 4444

DREAM DOORS C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 FAIR DINKUM SHEDS Suite 101, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 050 000 GJ GARDNER HOMES PO Box 1215 Mooloolaba QLD 4557 Phone: 07 5444 6555 GLOBAL SAFE TECHNOLOGIES AUSTRALIA 26 Hassall Street Smithfield NSW 2164 Phone: 1300 668 620 GOODWOOD & CO 4 Nelson Avenue Padstow NSW 2211 Phone: 1800 226 113 GOOP GUYS PO Box 393 Landsborough QLD 4550 Phone: 1300 735 496 GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 Phone: 02 8817 5900 GRIP GUARD 17 Moresby Avenue Seaford VIC 3198 Phone: 1300 304 747 HARDWARE2SITE PO Box 1055 Thuringowa Central QLD 4817 Phone: 1300 685 687 HIRE A TRADESMAN PO Box 530 Elsternwick VIC 3185 Phone: 1300 606 786 HOTONDO HOMES PO Box 354 Moorabbin VIC 3189 Phone: 1800 677 156 JIM’S BUILDING INSPECTIONS Phone: 131 546 JIM’S BUILDING MAINTENANCE Phone: 131 546

“Once you become a franchisee, maintaining a positive mindset is crucial.”

JIM’S DIGGERS Phone: 131 546

JIM’S FENCING Phone: 131-546 Email: franchise.sales@jimsfencing.net Website www.jimsfencing.net Business description: If you are looking for a business opportunity where you are “In business for yourself, not by yourself”, then why not become part of the team here at Jim’s Fencing. The advantage of joining Jim’s Fencing, is that we will train you in all of the skills you require to become a fencer, as long as you enjoy the outdoors and handy with tools, we can take care of the rest. For further information call: 131-546. Membership: MBA, FCA Year established: 1997 Number of franchise outlets: approx 150 Initial franchise fee: POA Training & support: $1,000 inc p/w 8 Weeks paid for training and ongoing support. Locations available: Nationwide JIM’S PAINTING Phone: 131 546 JIM’S PAVING Phone: 131 546 JIM’S PERGOLAS Phone: 131 546 JIM’S ROOFING Phone: 131 546 LASER ELECTRICAL GROUP Suite 4, 1008 Doncaster Road Doncaster East VIC 3109 Phone: 03 9842 1488 MEGASEALED BATHROOMS PO Box 195 Matraville NSW 2036 Phone: 02 8594 3000 MISTER PLY&WOOD 72-78 Tattersall Road Kings Park NSW 2148 Phone: 02 9621 7177 POSIGRIP PO Box 1433 Caloundra QLD 4551 Phone: 1300 782 028 PROTECT-A-WINDOW PO Box 359 Paradise Point QLD 4216 Phone: 07 5529 6098 PY FENCING 37 Govenor Road Mordialloc VIC 3195 Phone: 03 8586 7933 QUICKLOCK PARTITIONS PO Box 22 Ballajura WA 6066 Phone: 08 9248 9831 RED BUILDING PO Box 6111 Mooloolah QLD 4553 Phone: 1300 973 340

Ian Krawitz

RESICERT PROPERTY INSPECTION PO Box 147 Chidlow WA 6556 Phone: 1800 737 423 RESIDENTIAL GARAGE DOORS Phone: 1300 202 808 ROOF SEAL 23 Grove Avenue Marleston SA 5033 Phone: 1300 367 070 SHED BOSS PO Box 311 Bungalow QLD 4870 Phone: 07 4031 1911 SMITH & SONS RENOVATIONS & EXTENSIONS PO Box 1310 Mooloolaba QLD 4557 Phone: 07 5478 4014 STEEL BUILT Unit 2 & 3 Lexington Rd Underwood QLD 4119 Phone: 07 3422 5200 STORYBOOK COTTAGES 42 Norman Avenue Frankston South VIC 3199 Phone: 03 9787 5500 SUSTAINABLE DIRECTIONS Innovation House, 1 First Avenue Technology Park Mawson Lakes Adelaide SA 5095 Phone: 08 8260 8211 TAMAWOOD HOMES 1821 Ipswich Road Rocklea QLD 4106 Phone: 1300 101 010 THE CONCRETE CUTTER 2 Cormorant Parade Pakenham VIC 3810 Phone: 03 5940 3636 THE SHED COMPANY PO Box 5350 Gold Coast MC QLD 9726 Phone: 07 5574 3666 TOTALSPAN 74 Platinum Street Crestmead QLD 4132 Phone: 07 3827 8000 TRAXX CONSTRUCTION PRODUCTS 4/1 Rocklea Drive Port Melbourne VIC 3207 Phone: 1300 109108 VIP LIGHTING Unit 2/3 Paul Court Jimboomba QLD 4280 Phone: 1300 30 50 99 WALLMASTER PO Box 303 Jerrabomberra NSW 2619 Phone: 02 6297 1269 WET-SEAL MANAGEMENT PTY LTD PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 025 081

“Franchising is a low risk strategy to get into and develop a business for both the franchisee and franchisor.” Rod Young.

“The key in achieving success as a franchisee is having a clear picture of what you want to achieve by being a franchisee.” Ian Krawitz.

Business Services AAA UNIFORM CENTRAL 10 High Street Glen Iris VIC 3146 Phone: 1300 30 8220 ALCHEMY NETWORK 28 Watts Drive Varsity Lakes QLD 4227 Phone: 07 5580 9997 AWARD BOOKKEEPING COMPANY Shop 8, 1283 Pt Nepean Road Rosebud VIC 3939 Phone: 1300 130 343 BARTERCARD AUSTRALIA PO Box 582 Southport BC QLD 4215 Phone: 1300 227 837 BBX PO Box 733 Gordon NSW 2072 Phone: 02 9499 1100 BCI BUSINESS BROKERS Shop 3, 1 Alexander Street Crows Nest NSW 2065 Phone: 02 9439 3399 BIG PADDLE CO PO Box 3152 Tuggerah NSW 2259 Phone: 02 9634 4552 COPYFAX STATIONERS Carrington House, 61 Carrington Street Adelaide SA 5000 Phone: 08 8237 0565 CORDLESS FILTER MACHINE PO Box 1298 North Haven SA 5018 Phone: 1300 236 236 COST REDUCTION ANALYSTS Level 21, 201 Miller Street North Sydney NSW 2060 Phone: 02 9025 3950 DOCUMENT MANAGEMENT SOLUTIONS PO Box 157 Emu Plains NSW 2750 Phone: 1300 557 990 EMBROIDME Unit 28, 56 Buffalo Road Gladesville NSW 2111 Phone: 1800 662 663 ENACT BUSINESS ARCHITECTS PO Box 7593 Sippy Downs QLD 4556 Phone: 1300 136 228 FANTASTIC LIGHTING Suite 311, 15 Albert Avenue Broadbeach QLD 4218 Phone: 0412 409 855

FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY Fax: 02 9264 4966 Contact: Fastway Couriers Email: fso@fastway.com.au Website: www.fastway.com.au Business description: Established in 1983, Fastway Couriers offers a cost effective, reliable and friendly courier service across the county. Whether you’re looking for an opportunity to run your own rewarding business, take control of your future or only work Monday – Friday, our multi-award winning franchisees enjoy • Guaranteed income package* • Low start up costs • No weekend work • Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change, we’d love to hear from you. Membership: FCA Year established: 1983 Number of franchise outlets: Over 700 Courier Franchisees Australia-wide Initial franchise fee: $25,000 + GST Investment required: Minimum $25,000 + GST Training & support: Ongoing training and support is provided Locations available: Various territories are available throughout Australia *Conditions apply

GLASS ART AUSTRALIA 1/120 Tolley Road St Agnes SA 5097 Phone: 08 8396 6400 HILLS STREET GROUP Suite 15, 8 Karalta Road Erina NSW 2250 Phone: 1300 661 296 HR COACH PO Box 2292 Fortitude Valley QLD 4006 Phone: 1300 550 674 IBALANCE BUSINESS INSTITUTE PO Box 859 Canning Bridge WA 6152 Phone: 1300 422 526 INTERCEPT PO Box 363 Williamstown VIC 3016 Phone: 03 9397 4697

“The most important ingredient to being a successful franchisee is passion.” Kevin Bugeja.

AUSTRALIAN franchise listings

INXPRESS 1/26 Flinders Parade North Lakes QLD 4509 Phone: 1300 469 773 Fax: 1300 030 066 Contact: Lindsay Birley Email: lindsay@inxpress.com Website: http://.inxpress.com/au Business description: With over 100 franchised businesses worldwide, InXpress is an Australian owned company that is part of a global franchised courier and freight consultancy network. InXpress franchisees provide freight solutions and services to small and medium business utilising leading national and international freight carrier companies that provide the pick-up and delivery of customer goods. Through our massive buying power, we are able to secure large volume discount rates which in turn allow us to offer extremely competitive rates for SME’s normally only provided to large corporations. Membership: FCA Year established: 2009 Number of franchise outlets: 15 Initial franchise fee: $40,000 Training & support: All franchisees undergo 2 weeks of training Locations available: Nationwide – non territory based JAYMAK - FOOD & BEVERAGE REFRIGERATION 242 Grenfell Street Adelaide SA 5000 Phone: 1300 529 625 KEY RETURNS 307 Selby Street Osborne Park WA 6017 Phone: 1300 250 162 MAIL PLUS PTY LTD GPO Box 586 Sydney NSW 2000 Phone: 1300 656 595 MBE BUSINESS SERVICE CENTRES Level 1, 117 Willoughby Road Crows Nest NSW 2065 Phone: 1800 556 245 MIL-TEK WASTE SOLUTIONS 15/810 Princes Highway Springvale VIC 3171 Phone: 03 9547 8022 MINI TANKERS PO Box 905 Pymble NSW 2073 Phone: 02 9440 5544

POWERFRONT ONLINE SUCCESS Level 1 285 Lennox Street Richmond VIC 3121 Phone: 1300 795 520

THE CONTACT GROUP Suite 93, Level 9, 8-24 Kippax Street Surry Hills NSW 2010 Phone: 1300 654 905

PRECISION BADGES PO Box 1025, Chatswood NSW 2057 Phone: 1300 223 437

THE UNFAIR ADVANTAGE PO Box 583 Stone Corner QLD 4120 Phone: 1300 886 706

RESULTS IN BUSINESS INSTITUTE PO Box 2231 Bowrall NSW 2576 Phone: 1800 305 380

THEXTON ARMSTRONG Phone: 0411 517 770

SCAN CONVERSION SERVICES 7 Tucker Street Adelaide SA 5000 Phone: 08 8227 0877 SECRETARY.COM.AU 25 Helsham Street Point Vernon QLD 4655 Phone: 1300 886 997 SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 6680 8036

SOCIAL MEDIA BUSINESS BOOSTERS L1/39F The Promenade (PO Box 757) Sanctuary Cove QLD 4212 Phone: 1300 298 898 Contact: Max Collins, Recruitment Manager Email: connect@SMBBoost.com Website: www.SocialMediaBusinessBoosters.Co Business description: World first franchise offering low market entry, rapid return on investment, minimal overheads and the ability to grow your business from home. Developed in Australia we are expanding rapidly in local and overseas markets. An online job search for “social media” reveals massive need for professional social media marketing expertise. Once trained you can step out and do business - we help with leads to fast-track business startup. Discover more about this exciting franchise opportunity today: www.SocialMediaBusinessBoosters.co/getrelief-today Year established: 2011 Number of franchise outlets: 31+ Initial franchise fee: $39,000 Investment required: Vendor Finance By Application Training & support: 1 Week Induction, online and continual skills development Locations available: Nationwide

PENDRAGON Suite 203, Level 2 12 Century Circuit Baulkham Hills NSW 2153 Phone: 02 9407 8700

STAYCLEAN HANDS PTY LTD 261 Churchill Rd Prospect SA 5082 Phone: 1300 769 967

PMA SOLUTIONS 10 Solent Circuit Norwest Business Park Baulkham Hills NSW 2153 Phone: 02 9629 0800

SUNBELT BUSINESS BROKERS 39 East Esplanade Manly NSW 2094 Phone: 02 8966 8888

POSTNET Suite 8, 283 Alfred Street North Sydney NSW 2060 Phone: 02 9953 7070

SYNERGY BUSINESS CENTRES PO Box 123 Botany NSW 2019 Phone: 1800 785 398

TONER ACTION WESTERN AUSTRALIA PO Box 247 Bullcreek WA 6149 Phone: 08 9313 8593 VERVE RECRUITMENT PO Box 101 Milsons Point NSW 1565 Phone: 02 9037 3005 VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920 VMBIZ PO Box 4280 Robina Town Centre QLD 4230 Phone: 1300 558 626

“From successful sports people to successful business people, goal setting is a way of life.” Ian Krawitz.

Children’s Products & Services ABC NURSERY HIRE 57 Seville Circuit Burleigh Waters QLD 4220 Phone: 1300 724 276 ANIMALS ON THE MOVE 76 Collie Road Gembrook VIC 3783 Phone: 1300 760 354 AUSTRALIAN BABY HANDS PO Box 7164 Bondi Beach NSW 2026 Phone: 02 8230 1513 GYMBAREE PO Box 870 Toowong QLD 4066 Phone: 07 3878 2468 HENNY PENNY HATCHING PO Box 1376 Kenmore QLD 4069 Phone: 0413 716 625 HEY DEE HO MUSIC 2/1 Havesham Drive Seaford VIC 3198 Phone: 03 9786 3104 IMPRESSIONABLE KIDS PO Box 128 Brookvale NSW 2100 Phone: 07 4055 6946 JUMPING J-JAYS CASTLES & SLIDES 10/477 Tufnell Road Banyo QLD 4014 Phone: 1300 227 853 KINDY DANCE TIME PO Box 265 Darlington WA 6070 Phone: 08 9299 6611

LITTLE KICKERS PO Box 947 Slacks Creek QLD 4127 Phone: 07 3299 3361

CLEANTASTIC 32A/41-49 Norcal Road Nunawading VIC 3131 Phone: 03 9872 6933

MINI MAESTROS 579 Lygon Street North Carlton VIC 3054 Phone: 03 9387 1500

COVERALL CLEANING CONCEPTS Suite 4, 861 Doncaster Road Doncaster VIC 3109 Phone: 1800 676 068

SOCCAJOEYS PO Box 4119 Kogarah Bay NSW 2217 Phone: 1300 781 735

DUPLEX CLEANING MACHINES 8/177 Beavers Road Northcote VIC 3070 Phone: 03 9482 4900

MASTERCARE FRANCHISING PO Box 340 Lane Cove NSW 2066 Phone: 1300 663 843 MR WOW 366 Rosewood-Laidley Road Rosewood QLD 4340 Phone: 07 5464 1130

TABATINGA PO Box 6707 Coffs Harbour NSW 2450 Phone: 0416 165538

ECOMIST AUSTRALIA PTY LTD PO Box 30 Willoughby NSW 2068 Phone: 02 9417 2211

OVENCLEAN PO Box 71 Quinns Rocks WA 6030 Phone: 1300 683 625

THE FAIRIES CONCEPT STORES 65 Beulah Road Norwood SA 5067 Phone: 08 8132 2900

ELECTRODRY 95 Mitchell Road Cardiff NSW 2285 Phone: 02 4956 5600

OVEN FAIRY 79 Edinburgh Road Castlecrag NSW 2068 Phone: 02 9967 8733

TWINKLE TOE BABY HAND & FEET SCULPTURES Phone: 1300 78 11 55

ENVIROBLAST Level 1, 91 Upton Street Bundall QLD 4217 Phone: 1300 668 113

OVENU PO Box 698 Willetton WA 6955 Phone: 1300 683 682

EVERGLO COMMERCIAL CLEANING PO Box 912 Flagstaff Hill SA 5159 Phone: 1300 611 989

PERFECTLY MAID PO Box 429 Brighton VIC 3186 Phone: 1300 734 534

GRAHAMS HOME CLEANING CARE PO Box 2120 Ascot QLD 4007 Phone: 1300 134 035

REDCLEAN Unit 4G, 6 Jubilee Avenue Warriewood NSW 2102 Phone: 1300 293 949

GREEN CLEEN Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 Phone: 1300 550 523

SELECT CLEANING Suite 441, 29 Smith Street Parramatta NSW 2150 Phone: 1800 153 483

YOGA BUGS AUSTRALIA PO Box 168 Heidelberg VIC 3084 Phone: 0419 767 002

“The cost and complexity of a structure should always be weighed against the benefits provided.” Jamie Bishop.

Cleaning Services ACE CLEANING SERVICES 104 St Kilda Road St Kilda VIC 3182 Phone: 1300 505 848 AMAZING CLEAN Phone: 0408 325 544 AMC COMMERCIAL CLEANING Level 1, 6 Keysborough Close Keysborough VIC 3173 Phone: 03 8769 6000 BEBRITE CLEANING Unit 5/4 Narabang Way Belrose NSW 2085 Phone: 1300 13 1664 BILLY BROWN CLEANING 21/2 Carmen Drive Carlingford NSW 2118 Phone: 02 9872 6000 BIZZI BEEZ RESIDENTIAL CLEANING 2/15-23 Huntingdale Road Burwood VIC 3125 Phone: 1800 646 477

KLEENIT Unit 1, 524 Abernethy Road Kewdale WA 6105 Phone: 08 9378 4000

JAMES’ HOME SERVICES Unit 2/101 Brisbane Road Mooloolaba QLD 4557 Phone: 07 5444 2268 JAN-PRO CLEANING SYSTEMS Suite 107, 12 Cato Street Hawthorn East VIC 3123 Phone: 03 9077 0075 JANI-KING AUSTRALASIA Suite 21, 13 Princeton Street Kenmore QLD 4069 Phone: 07 3878 5677 JAZZ CLEANING Carrara QLD 4211 Phone: 1300 135 339 JIM’S BIN CLEANING Phone: 131 546 JIM’S BLIND CLEANING Phone: 131 546 JIM’S CARPET CLEANING Phone: 131 546 JIM’S CLEANING Phone: 131 546 JIM’S PRESSURE CLEANING Phone: 131 546 JIM’S WINDOW CLEANING Phone: 131 546

CHEM-DRY Unit 4, 30 Park Road Mulgrave NSW 2756 Phone: 02 4587 6300

KANKLEAN 102 Drummond Street Oakleigh VIC 3166 Phone: 1800 212 428

CLEAN GREEN STRATA 9/41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 66 11 82

KEEN TO CLEAN GROUP 44 Garnsworthy Street Springvale VIC 3171 Phone: 1300 737 978

CLEANING WIZARD 9 Frankston Gardens Drive Carrum Downs VIC 3201 Phone: 03 9776 4100

KENKLEEN WINDOW CLEANING PO Box 352 Balwyn VIC 3103 Phone: 03 9830 0131

STAIN BUSTERS CLEANING SERVICES PO Box 2927 Tuggeranong ACT 2901 Phone: 1300 0 STAINS (78246) Fax: 02 6231 2111 Contact: John McEwan Email: john.mcewan@stainbusters.com.au Website: www.stainbusters.com.au Business description: Stain Busters offers much more than just a carpet cleaning franchise. The franchise model is designed for people who want to manage and grow their own substantial business. As franchisees typically get more work than they can handle, they employ contractors to do the work, so the franchisee can spend more time managing and growing a highly profitable multivan business. Stain Busters provide franchisees with a proven marketing system, superior cleaning system, exclusive cleaning and stain removal products, great training and ongoing technical, marketing and business support. Join the team that cleans 25,000 carpets a year and growing. Year established: 1990 Number of franchise outlets: 30 Investment required: $38,500 + van and equipment Training & Support: Yes Locations Available: All regions

AUSTRALIAN franchise listings STEAMATIC AUSTRALIA 23-25 Jarrah Drive Braeside VIC 3195 Phone: 03 9587 6333

Computer Products & Services

VIP HOME SERVICES Offices in each State Phone: 13 26 13

AUSTRALIA WIDE IT PO Box 164 Mooroolbark VIC 3138 Phone: 1800 350 509

YOUR CLEANER Suite 106, 585 Little Collins Street Melbourne VIC 3000 Phone: 1300 734 534

COMPUTER TROUBLESHOOTERS 41 Tunks Street Northbridge NSW 2063 Phone: 1300 282 878

“Carrying out your due diligence on every aspect of your intended franchise system is vitally important.”

DR PC 233-235 Greenhill Road Dulwich SA 5065 Phone: 1300 855 911

Graham Billings.

SACO TECHNOLOGY PO Box 472 Burpengary Qld 4505 Phone: 1300 664 186

Clothing Alterations & Drycleaning ALTER IT PO Box 635 Malvern VIC 3144 Phone: 0418 352 753 DAISY H2O DRY CLEANING 130 Rouse Street Port Melbourne VIC 3207 Phone: 03 9646 0282 KARL CHEHADE DRY CLEANING 410 Unley Road Unley Park SA 5061 Phone: 08 8172 1277

GEEKS ON CALL PO Box 6089, Halifax Street Adelaide SA 5000 Phone: 1300 652 519 JIM’S COMPUTER SERVICES Phone: 131 546

SUPERGEEK.COM.AU Unit 3, 14 Randall Street Slacks Creek QLD 4127 Phone: 134 335 THE COMPUTER MARKET 15 Hudson Road Albion QLD 4010 Phone: 07 3256 2511

Distribution AIV DEVELOPMENTS 347 Lytton Road Morningside QLD 4170 Phone: 0409 699 850 AUSSIE FARMERS DIRECT Building 2, 9 Ferndell Street Granville NSW 2142 Tel: 1300 Milkman (6455 626)

LOOKSMART ALTERATIONS Lvl 3, 73-75 Dunmore Street Wenthworthville NSW 2145 Phone: 02 9637 8222 Fax: 02 9637 8200 Contact: Ray Bryant Email: franchising@looksmartgroup.com Website: www.looksmartgroup.com Business description: LookSmart Alterations, the largest most trusted tailoring brand in Australia and New Zealand, is the service side of the fashion industry with a level of quality gaining the respect of leading fashion retailers, the corporate world and over one million satisfied customers. Providing the perfect look through the perfect fit, LookSmart’s tailors are skilled in style, fit, alterations and maintenance to make sure every item of clothing suit an individual’s shape and style. LookSmart Alterations is The Stylist Tailor. Membership: FCA Year established: 1994 Number of franchise outlets: Over 100 across AUS & NZ Initial franchise fee: $25,000 to $50,000 Investment required: $125,000 to $175,000 Training & support: 2 to 4 weeks in-store training and ongoing support. Locations available: In major shopping centres in Australia and New Zealand

AUSTRALIAN INDEPENDENT VENDORS 47 Lytton Road Morningside QLD 4170 Phone: 07 3823 8734 COFFEE MACHINE EXPRESS 15/20 Narabang Way Belrose NSW 2085 Phone: 1300 795 282 HUSH PREPAID 1/68 Hume Highway Lansvale NSW 2166 Phone: 1300 739 265 INXPRESS 8 / 55 Links Avenue Eagle Farm QLD 4009 Phone: 1300 469 7737 LIFETIME DISTRIBUTORS Suite 106, 29-31 Solent Circuit Baulkham Hills NSW 2153 Phone: 02 9899 9655 MILPOST POSTIE NETWORK SYDNEY PTY LTD Level 2, 85 The Grand Parade Brighton-le-sands NSW 2216 Phone: 02 9567 9953 MBT FOOTWEAR 11 / 117 Old Pittwater Rd Brookvale NSW 2100 Phone: 02 9972 9988 PROCAL 6, 183-187 Northbourne Rd Campbellfield VIC 3061 Phone: 1300 776 225

PURATAP PTY LTD 60 North Terrace Kent Town SA 5067 Phone: 133 502 STACKS OF SNACKS PO Box 1418 Buddina QLD 4575 Phone: 07 5444 8916

“A strong support network can make all the difference to your success, because they will help to keep you persevering when times are tough and you feel like giving it all away.” Greg Nathan.

Educational & Training Systems ‘A’ 4 MATHS LEARNING CENTRES PTY LTD 5 St Johns Avenue Gordon NSW 2072 Phone: 02 9418 1277 ACTION COACH 1/44 Borthwick Avenue Murarrie QLD 4172 Phone: 07 3900 5500 BRIAN TRACY INTERNATIONAL 30 Walter Street North Adelaide SA 5006 Phone: 1800 634 227 CBI COACHING Locked Bag 1, Robina Town Centre Robina QLD 4230 Phone: 1300 416 100 CRESTCOM MANAGEMENT TRAINING PO Box 982 Edgecliff NSW 2027 Phone: 0410 860 000 EWORKS Level 21, 390 St Kilda Road St Kilda VIC 3004 Phone: 03 9661 8700 FORTE SCHOOL OF MUSIC PO Box 2237 Milton QLD 4064 Phone: 0416 135 313 G4GUITARSCHOOLS 213 Concord Road North Strathfield NSW 2137 Phone: 0405 274 456 HELEN O’GRADY CHILDREN’S DRAMA ACADEMY PO Box 4100 East Gosford NSW 2250 Phone: 02 4323 6494

“The key to attracting and retaining great staff is a great working environment.” Ian Krawitz.

HEY DEE HO MUSIC Shop 2 No 1 Heversham Drive Seaford VIC Phone: 03 9786 3104 Fax: 03 9786 3104 Contact: Jenny Wilkinson Email: jenny@heydeehomusic.com.au Website: www.heydeehomusic.com.au Business description: hey dee ho music provide educational programs for children up to the age of 8 years. Established in 1987, all programs are designed to stimulate childhood development with regular classes run in childcare centres, preschools and community centres weekly. Programs include music, yoga, drama and literacy and sports skills. We also offer entertainment for birthday parties, festivals etc. Franchises are territory based with the price of each franchise individually priced dependent on size and potential. Franchisees have access to all programs, ongoing training for yourself and a great support network. Year established: 1987 Number of franchise outlets: 17 Initial franchise fee: $15,000 – $25,000 Investment required: $20,000 – $30,000 Training & support: ongoing Locations available: in all States

Jamie Bishop.

LYNN’S LEARNING Eighth Boulevard Springvale VIC 3171 Phone: 03 8794 8809 MARS VENUS COACHING PO Box 119 Mt Macedon VIC 3441 Phone: 03 5426 3246 MTM MOBILE TRAINING PO Box 371 Welshpool DC WA 6986 Phone: 1300 783 817 NUMBERWORKS’NWORDS AUSTRALIA Phone: 1300 386 266 PROSELL 119 Willoughby Road Crows Nest NSW 2065 Phone: 1300 559 493

Electrical Safety Testing

Appliance Tagging Services Pty Ltd 80 Patterson Road Bentleigh VIC 3204 Phone: 1300 287 669 Fax: 1300 795 287 Contact: Steve Wren Email: steve@ats.com.au Website: appliancetaggingservices.com.au Business description: FCA Emerging Franchisor of the Year 2011 ATS are Australia-wide specialists in Electrical Safety Testing in accordance with AS/NZS 3760:2010. ATS has experienced enormous growth with franchises in all States & Territories. No prior experience is required, just a passion for safety and a commitment to your business. Offering expert technical, business and sales support, access to our National client base, comprehensive on and off-site training and minimal franchisee administration, ATS may be just the opportunity for you. Membership: FCA Year established: 2002 Number of franchise outlets: 37 Initial franchise fee: $31,500 Investment required: $43,500 Training & support: 2 weeks initial training plus ongoing training and support Locations available: Territories available across all States and Territories

KIDS KORNER PO Box 3333 Wetherill Park NSW 2164 Phone: 1300 909 901

READ AND EXCEED PTY LTD 2 Flagstaff Street Engadine NSW 2233 Phone: 1300 473 234

KIP MCGRATH EDUCATION CENTRES PO Box 480 Newcastle NSW 2300 Phone: 02 4929 6711

READY STEADY GO KIDS Suite 5, Level 1, 3-9 Gordon Street Glenelg SA 5045 Phone: 1300 766 892

BRAD’S TEST AND TAG 99 Muriel Avenue Moorooka QLD 4105 Phone: 07 3848 9900

LCL FUN LANGUAGES PO Box 690 Freshwater NSW 2096 Phone: 1300 707 288

RED DAY COACHING Locked Bag 5010 Caloundra DC QLD 4551 Phone: 07 5413 9293

JIM’S TEST AND TAG Phone: 131 546

LEADERSHIP MANAGEMENT AUSTRALIA 1400 Malvern Road Glen Iris VIC 3146 Phone: 1800 333 270

TARGET TRAINING PO Box 1101 Pymble NSW 2073 Phone: 1300 736 005

LITERACY CIRCLE Shop 17. Tramore Place Killarney Heights NSW 2087 Phone: 1300 364 271

THE AUSTRALIAN DRUG DETECTION AGENCY PO Box 300 647 Albany NZ 0632 Phone: NZ +64 9 477 0032

“For those systems that make it work, multi-unit franchising is a natural extension that fits the fundamental franchise formula, of replicating a successful business, perfectly.”

THE REAL LEARNING EXPERIENCE PO Box 270 Kingston TAS 7051 Phone 03 6229 8302

Gary Carter.

“There is no one ideal structure that suits all franchisees and franchisors. The most appropriate structure will involve a compromise between competing objectives.”

WENDY’S MUSIC Studio 53 Greville Road Rosanna VIC 3084 Phone: 03 9457 1158 WORLD OF MATHS PO Box 29 Arundel QLD 4214 Phone: 1800 634 218

MICROWAVE SAFETY SYSTEMS PO Box 341 Summer Hill NSW 2032 Phone: 1300 305 303 MOBILE TEST AND CALL PO Box 492 Booval QLD 4302 Phone: 1300 662 119

Employment / Personnel Services EQUINE STAFF EMPLOYMENT 6 Elm Street Goulburn NSW 2580 Phone: 0429 859 597 EXPRESS EMPLOYMENT PROFESSIONALS Suite 11, 33 Waterloo Road North Ryde NSW 2113 Phone: 02 9870 7233 FRONTLINE RECRUITMENT GROUP Suite 2002, Level 20, Tower 2, 500 Oxford Street Bondi Junction NSW 2022 Phone: 02 9347 3844

AUSTRALIAN franchise listings GRACE WEBSTER RECRUITMENT 117 Queen Street Norwood, Adelaide SA 5067 Phone: 1300 325 007

SPECKY EVENTS C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

BRUMBY’S GO! PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

K2 RECRUITMENT Level 6, 32 Martin Place Sydney NSW 2000 Phone: 1300 780 031

WALKERS PARTY HIRE Unit 7, 707 Forest Drive Peakhurst NSW 2210 Phone: 02 9533 4429

FERGUSON PLARRE BAKEHOUSES PO Box 218 Niddrie VIC 3042 Phone: 03 9336 3200

RESUMEONE.COM.AU PO Box 359 Buddina QLD 4575 Phone: 1800 008 397

Entertainment

Food - Bakeries BAKER’S CLUB PO Box 1001 Ashmore QLD 4214 Phone: 07 5532 7518

BIG FUN GPO Box 1992 Sydney NSW 2001 Phone: 1800 244 386

GAMES 2 U PO Box 302 Narellan NSW 2567 Phone: 02 4648 4440 LIGHTSOUNDS PO Box 19 Canterbury NSW 2193 Phone: 02 9718 4900 ROCK STAR FOR A DAY C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 TIMEZONE AUSTRALIA Locked Bag 9 Northbridge WA 6865 Phone: 08 9427 0500

Event / Party Products & Services A BALLOON AND PARTY CENTRE 116 Main Street Croydon VIC 3136 Phone: 0418 998 403 A TABLE FOR SIX PO Box 641 Aspley QLD 4034 Phone: 0422 814 321 BEER IN A BIN C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 PARTY PLUS PO Box 6828 East Perth WA 6892 Phone: 08 9221 9997 PJK PARTY HIRE PO Box 7093 North Bundaberg QLD 4670 Phone: 1800 425 853 S & K CANDY BUFFET BARS 29-30 Branca Court Narre Warren North VIC 3804 Phone: 03 9703 1135 SENOR PAELLA CATERING 115 Dulong Road Dulong QLD 4560 Phone 07 5476 2292

MUFFIN BREAK 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200 PRETZOS RETAIL Suite 90, Citywest Business Centre 102 Railway Street, West Perth WA 6005 Phone: 08 9262 6010

EXTREME DRIVING.NET PO Box 1170 Leichhardt NSW 2040 Phone: 1800 648 846 FLIGHT EXPERIENCE Suite 34, 89-97 Jones Street Ultimo NSW 2007 Phone: 02 9280 0178

GARLO’S PIES Unit 3, 2A Burrows Road St Peters NSW 2044 Phone: 02 9519 5504

SPANISH DOUGHNUTS 9 Elizabeth Street Melbourne VIC 3000 Phone: 03 9654 5577

BAKERS DELIGHT Level 1, 293 Camberwell Rd Camberwell VIC 3124 Phone: 1300 309 759 Contact: Franchisee Recruitment Team Email: franchiserecruitment@ bakersdelight.com.au Website: www.bakersdelight.com.au Business description: Bakers Delight, Australia’s most successful bakery franchise was established in 1980. An Australian owned company, Bakers Delight boasts over 700 bakeries employing more than 15,000 people throughout Australia, New Zealand and Canada. The network is seeking passionate people who are ready to embark on business ownership immediately or to begin training for future opportunities through our structured training program. Bakers Delight holds a healthy 13.8 per cent of the Australian bread market (Roy Morgan Single Source data May 2012) – a stable market based on Australia’s love for freshly baked bread, and growing demand for nutritionally sound produce. Take the first step and contact the Bakers Delight franchise recruitment team www.bakersdelight.com.au or call 1300 309 759. Membership: FCA & FANZ Year established: 1980 Number of franchise outlets: 700 Across Australia, New Zealand and Canada Investment required: 30% or $150k Training & support: Full business and baking training provided as well as ongoing operational and network support. Locations available: Across Australia and New Zealand BANJO’S TASMANIAN BAKERY CAFE GPO Box 491 Hobart TAS 7001 Phone: 03 6210 5000 BIG DAD’S PIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BREADTOP 215 Swanston Street Melbourne VIC 3000 Phone: 03 9639 3133 BRUMBY’S BAKERIES LIMITED PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

THE CHEESECAKE SHOP PTY LTD 2 Lisbon Street Villawood NSW 2163 Phone: 02 9723 1011 Fax: 02 9727 6771 Contact: Nick Avgerinos Email: nicka@cheesecake.com.au Website: www.franchise.cheesecake.com.au Business description: The Cheesecake Shop is one of Australia’s favourite brands with a network of almost 200 stores. Established in 1991, the Cheesecake Shop has twice been awarded the Franchise Council of Australia’s prestigious Franchisor of the Year award placing the Cheesecake Shop amongst the very best of franchise systems. The combination of a well known brand, a great system and franchisee enthusiasm makes a great recipe for success! Membership: Franchise Council of Australia Year established: 1991 Number of franchise outlets: Approx. 200 Initial franchise fee: $22,500 + GST Investment required: Range from $150,000 to $700,000 Training & support: 4 weeks full time initial training Locations available: Australia wide

“In short, due diligence assesses the risks and opportunities of a proposed transaction, be it buying a business or entering some other arrangement.” Jason Gehrke.

Food – Coffee & Cafés AROMA CAFÉ PO Box 1626 Melville South WA 6156 Phone: 08 9337 5177 AROMAS Unit 2, 60 Alexandra Place Murarrie QLD 4172 Phone: 07 3393 9324 BB’S CAFÉ PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BILLY BAXTERS 24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9796 4555

CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 Phone: 1300 797 620

PIE FACE 27 Cadogan Street Marrickville NSW 2204 Phone: 1300 048 411

CIBO ESPRESSO Unit 4, 424 North East Road Windsor Gardens SA 5087 Phone: 1300 242 624

PRESSE CAFÉ 227 Elizabeth Street, Sydney NSW Phone: 0411 540 302

COFFEE CULTURE PO Box 1082 Crows Nest NSW 1585 Phone: 0414 161 941 COFFEE GURU Unit 2/76 Bayldon Road Queanbeyan NSW 2620 Phone: 02 6166 4878 CREMA ESPRESSO PO Box 92 Varsity Lakes QLD 4227 Phone: 07 5562 5516 CREPE AFFAIR PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 CREPES (273737) DL COFFEE 24 Leoni Crescent Lamb Island QLD 4184 Phone: 0417 419 365

CAFE2U PTY LTD PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (1300 CAFE2U) Fax: 02 9451 2105 Contact: John Stanton Email: jstanton@cafe2u.com.au Website: www.cafe2u.com.au Business description: Cafe2U is Australia’s No.1 mobile café system. With over 200 franchises worldwide, this Australian owned system offers a total business solution including comprehensive training and full-time ongoing support. Cafe2U’s unique ‘Acceleration Package’ assigns each franchisee a dedicated Franchisee Coach who launches the business alongside them. A revenue guarantee is also offered so you are ensured meaning higher profits sooner. A café without the hassles of rent or long hours provides the freedom to enjoy the lifestyle you deserve. Membership: FCA, IFA Year established: 2000 Number of franchise outlets: 130 in Australia, 200 worldwide Initial franchise fee: Included in purchase price Investment required: $129,600 Training & support: Cafe2U’s unique Acceleration Package includes 4 weeks initial training. This comprises of classroom style business training, barista training and 2 weeks of a dedicated Franchisee Coach to build the business with the new franchisee. Ongoing support is with a dedicated Franchisee Development Manager. Locations available: Australia wide CAFÉ BUZZ 20 Orr Street Port MacQuarie NSW 2044 Phone: 0412 825 882 CHARLIE LOVETT FRANCHISING Suite 4, Level 15, 227 Elizabeth Street Sydney NSW 2000 Phone: 02 9146 4930 CHOCOLAT DESSERT DESTINATION 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

EASYWAY AUSTRALIA Unit C1, 200 Coward Street Mascot NSW 2020 Phone: 02 8339 1031 ESPRESSO ESSENTIAL 32 Hutchinson Street Burleigh Heads QLD 4220 Phone: 1300 377 368 GELARE Unit 3, 26 Bowen St Cardinia WA 6163 Phone: 08 9331 1788 GLORIA JEAN’S COFFEES 11 Hoyle Avenue Castle Hill NSW 2154 Phone: 02 9894 2177

SHINGLE INN CAFÉS Suite 4, 23 Breene Place Morningside QLD 4170 Phone: 0431 649 450 Fax: 07 3399 3077 Website: www.shingleinn.com Email: franchising@shingleinn.com Contact: Patrick Mulcahy Business description: …a new benchmark for Australia’s café culture… Shingle Inn is a renowned brand with a long and distinctive history. Established in 1936 this iconic café chain incorporates luxurious highback chairs, warm rich colours and decorative lamps together with a signature range of unique and decadent cakes, superior quality coffee, delicious gourmet sandwiches and an emphasis on exceptional customer service. Join an established successful network and become part of the Shingle Inn ‘family’. Membership: FCA Year Established: 1936 Number of Units: 30 Investment Required: $300,000 + Training & Support: Comprehensive 6 week pre-opening training + ongoing support Locations Available: Nationally

HARRY’S CAFÉ DE WHEELS PTY LTD 562 Harris Street Ultimo NSW 2007 Phone: 02 9211 2506

THE CHOCOLATE ROOM Factory 4, 30 Leather Street Breakwater VIC 3219 Phone: 03 5229 6716

HUDSONS COFFEE Emirates House, Level 6, 257 Collins Street Melbourne VIC 3000 Phone: 03 8631 7700

THE COFFEE CLUB PO Box 5786 West End QLD 4101 Phone: 07 3010 3000

JAMAICA BLUE 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200

THEOBROMA CHOCOLATE LOUNGE 38 Bellville Crescent Preston VIC 3072 Phone: 03 9480 1030

LATTE CARTELLE 5A Hartnett Close Mulgrave VIC 3170 Phone: 1300 783 342

XOCOLATI 11 Strathalbyn Street Kew East, VIC 3102 Phone: 03 9857 0971

LAVA CARTS PO Box 5268 Mackay QLD 4741 Phone: 0458 202 649 LOVE COFFEE & CREPES PO Box 1086 Rozelle NSW 2039 Phone: 02 9817 7592 MICHEL’S PATISSERIE PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 MUZZ BUZZ Hallmarc Business Park Unit C9, 2A Westall Road Springvale VIC 3171 Phone: 03 9544 9166

“It is important an appropriate structure is adopted from the start since restructuring can be a very costly and time consuming process.” Jamie Bishop.

AUSTRALIAN franchise listings

ZARRAFFA’S COFFEE 1/54 Siganto Drive Helensvale QLD 4212 Phone: 07 5500 0800 Fax: 07 5500 0900 Contact: Franchise Manager Email: franchise@zarraffas.com Website: www.zarraffas.com Business description: Award winning Zarraffa’s Coffee is a specialty coffee company that roasts and delivers the freshest coffee to its 60 stores and drive thru’s across South East Queensland and Western Australia. The business is founded on the mantra to create ‘an individually perfect cup of coffee – every time!’ and aspires to be ‘Head and Shoulders above the rest.’ Great service is our practice and fresh, quality coffee our business. Since the opening of the first store, in 1996, the Zarraffa’s Coffee experience has become something of an icon to many Queenslanders. The business has maintained a steady pattern of growth, as is evident both in gross turnover figures and a consistent increase in profile. Visit Zarraffas.com to register your interest. Membership: FCA Year Established: 1996 Number of Franchise Outlets: 60 Investment required: $400,000 - $600,000 + GST Training and support: Full training, field team support and turn key operation. Locations available: Visit zarraffas.com

“These days, multi-unit franchising has emerged as a clear pathway, across all sectors of the industry, for franchisees looking to take the next step in their franchising journey.” Gary Carter.

Food – Restaurants & Dining Rooms BEACH HOUSE BAR & GRILL PO Box 6128 Upper Mt Gravatt QLD 4122 Phone: 07 3420 0711 DOME COFFEES AUSTRALIA PTY LTD Old Peninsula Hotel, 219-221 Railway Parade Maylands WA 6051 Phone: 08 9386 3099 EATOUT RESTAURANT GUIDES Australia and New Zealand Phone: 1300 019 925

“It is important, no matter what type of profession you are in, that the people you put into place are the right people for the business to succeed.” Janine Allis.

FASTA PASTA PTY LTD 38 Barnett Avenue Glynde SA 5070 Phone: 08 8336 5855 Fax: 08 8365 2524 Email: reception@fastapasta.com.au Website: www.fastapasta.com.au Business Description: With our authentic Italian background and 20-year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with more healthy options and commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year 2012’. This is a great opportunity to be part of our winning national franchise team. Membership: Franchise Council of Australia Year established: 1990 Number of franchise outlets: 37 Initial franchise fee: $50,000 + GST Investment required: $650,000 - $950,000 Training & support: 12 weeks training in one of our company stores Locations available: Nationally FRESH – HEALTHY CAFES 8A Gala Grove Kirra QLD 4225 Phone: 07 5668 9073 FRUIZBERRY C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 GLOBAL BURGERS 188 Vulture Street South Brisbane QLD 4101 Phone: 07 7255 3555

“Different franchises have different fees so it is important to consider all the fees associated with each franchise you are interested in.” Kevin Bugeja.

GRILL’D – HEALTHY BURGERS 26 Liddiard Street Hawthorn VIC 3122 Phone: 03 9819 0071 Fax: 03 9819 0611 Contact: Grill’d Support Office Email: franchising@grilld.com.au Website: www.grilld.com.au Business description: Grill’d – the healthy burger specialist – delivers a burger experience unlike any other. Winner of the 2010 and 2009 FCA Emerging Franchisor of the Year, Grill’d is a proven franchise model with a competitive advantage, experienced management and strong consumer appeal. Open 7 days, Grill’d offers in restaurant dining and take-away in a friendly, casual environment. We are seeking enthusiastic franchise partners with excellent leadership and customer service skills and a positive attitude to join our team. Membership: Proud member of FCA Year established: 2004 Number of franchise outlets: 65+ Initial franchise fee: Included below Investment required: $400-$550K plus GST Training & support: Comprehensive & Ongoing Locations available: Australia wide HOGS BREATH CAFÉ Level 1, 152 Shore Street Cleveland QLD 4163 Phone: 0417 616 879

LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Phone: 03 9460 6700 Fax: 03 9460 3099 Website: www.laporchetta.com.au Email: franchising@laporchetta.com Contact: Franchise Enquiries Business description: La Porchetta is one of Australia & New Zealand’s largest fully licensed Italian family of restaurants. Opening up in 1985, La Porchetta serves pizza, pasta and main meals for value for money prices. La Porchetta has tried and tested systems in place including fully comprehensive training, manuals and on-going support. La Porchetta Pronto is a takeaway concept offering select menu items only, giving franchisees greater choice and flexibility on their businesses. Membership: Franchise Council of Australia & Restaurant and Catering Victoria Year established: 1985 Number of units: Approx 80 Investment required: La Porchetta restaurant range between $460,000-$520,000 La Porchetta Pronto range between $250,000$350,000 Training & support: Full training provided with induction program Locations available: Australia & New Zealand

MAYA MASALA 64 Lake Street Northbridge Perth WA Phone: 08 9565 6575

THE ORIGINAL CALIFORNIA BURRITO COMPANY Phone: (NZ) +64 9 354 4815

MOEVENPICK ICE CREAM 254 – 295 Wellington Road Mulgrave VIC 3170 Phone: 03 9565 7688

TACO BILL MEXICAN RESTAURANTS

NANDO’S AUSTRALIA 40 Mollison Street Abbotsford VIC 3067 Contact: Nando’s on (03) 9385 0777 Email: reception@nandos.com.au Website: www.franchisenandos.com.au Business description: Nando’s is a proven business model operating successfully in Australia since 1990, now with over 270 restaurants nationally and strong expansion plans. Enjoy the benefits of being part of a highly successful and recognised International brand operating in over 30 countries. Nando’s franchisees are supported with comprehensive training, ongoing development and enjoy an unsurpassed level of support with a dedicated local marketing and business development manager and expert advice in finance, marketing and operations. Nando’s is accredited with numerous financial institutions with 50 – 70% credit available and is proud member of the Franchising Council of Australia Locations available: Australia Wide

375 Clarendon St South Melbourne VIC Phone: 03 9690 2077 Fax: 03 9696 0868 Contact: Stan Teschke / Tom Kartel Email: amigo@tacobill.com.au Website: www.tacobill.com.au Business description: Established in 1967, Taco Bill is the longest running Mexican family restaurant franchise in Australia with a very loyal following. Taco Bill’s Mexican food is fun, fresh and affordable, and presented in a casual, relaxed environment. The authentic Mexican cuisine includes Taco Bill’s special salsas, quesadillas, fajitas, burritos and tacos, in addition to the Pancho Villa Margarita. Taco Bill is spreading its Mexican flavour in all areas, and is looking for people with a passion for Mexican and customer service. Membership: Restaurant and Catering Victoria Year established: 1967 Number of franchise outlets: 38 Investment required: Up to $500,000 Training & support: Two month initial training period & ongoing as required. Locations available: Expanding Australia-wide

TOSCANIS CAFÉ BAR AND RESTAURANT PO Box 2067 Mansfield QLD 4122 Phone: 07 3349 2042

ORIENTAL TEAHOUSE 24 Ellis Street South Yarra VIC 3141 Phone: 03 9804 7963 OUTBACK JACKS BAR & GRILL Suite 31104, SPC 3, 9 Lawson Street Southport QLD 4215 Phone: 07 5532 7071 PANAROTTI’S Unit 4 / 37-47 Borec Road Penrith NSW 2750 Phone: 02 4732 5399 SOUVLAKIHUT Level 1, 5 Tullamarine Park Road Tullamarine VIC 3043 Phone: 03 9338 1499 SSS BBQ BARNS Craigends Lane Tamworth NSW 2340 Phone: 02 6762 2622

“Franchising offers the opportunity to build truly national and global businesses on a scale that non-franchised competition just cannot match.” Rod Young.

THEOBROMA CAFES, LOUNGES & BARS 38 Bellevue Crescent Preston VIC Phone: 03 9480 1030 Fax: 03 9480 1035 Contact: Wayne Wright – Operations Manager Email: Wayne@Theobroma.com.au Website: www.Theobroma.com.au Business Description: Theobroma is the premium café, bar and chocolatier franchise now operating in 7 countries. Serving up award winning coffee and chocolate in a modern and relaxing café environment with full breakfast, lunch and dinner menus that are sure to satisfy the whole family. If great coffee, food or chocolate doesn’t take your fancy then Theobroma also serves up delectable cocktails in store that are sure to hit the spot. Membership: FCA, BFA Year established: 2006 Number of franchise outlets: 30 Initial franchise fee: $40,000 Investment required: $200,000 to $500,000 Locations available: All over Australia and Internationally

THE MELTING POT 8810 Twin Lakes Blvd Tampa FL USA 33614 Phone: 1-800-783-0867 (Ext 152) Fax: 813-367-0076 Contact: Ashley Pollard Email: apollard@meltingpot.com Website: www.MeltingPot.com Business description: The Melting Pot, founded in 1975 in Florida, is the world’s premier fondue restaurant franchise with nearly 150 restaurants in 36 states, Canada & Mexico with international locations in development in Indonesia, Saudi Arabia, and throughout the Middle East. The menu provides guests with a unique dining experience as an assortment of fondue is cooked right at the table and includes cheese fondues, salads, entrée fondues in various cooking styles, fine wines and chocolate fondue desserts. International area license agreements are now available in Australia and New Zealand. Year established: 1975 Number of franchise outlets: 139 Initial franchise fee: $50,000 Investment required: Minimum investment of 5 units in International Franchise Agreements, requires a minimum liquidity of $1.5 million which may be combined amoung partners. Training & support: 6 – 8 week training period in Tampa, FL. The Melting Pot Restaurants, Inc. will also provide a team for opening training support. Locations available: Markets available in Australia and New Zealand.

VABY’S MEDITERRANEAN GRILL Unit 14, 37-47 Borec Road Penrith NSW 2750 Phone: 0413 085 410 WILD CAKTUS 86 Yarrara Road Pennant Hills NSW 2120 Phone: 02 9484 6066

“No person should go into business, particularly a franchise business, without getting some advice from a competent lawyer and accountant.” Raynia Theodore.

Food – Retail BOOST JUICE BARS Level 1, Tower 2, Chadstone Place 1341 Dandenong Rd Chadstone VIC 3148 Phone: 03 9508 4431 BRODIES MEALMAKERS 26 Ferry Road West End QLD 4101 Phone: 07 3217 2155

AUSTRALIAN franchise listings KICK! JUICE BARS PO Box 1086 Rozelle NSW 2039 Phone: 02 9817 7592 LAS OLAS 130 High Street Belmont VIC Phone: 03 5244 4424

BUCKING BULL Building 15, Garden City Office Park 2404 Logan Rd, Eight Mile Plains QLD 4113 Phone: 07 3423 0555 Fax: 07 3423 0600 Contact: Dean Vella Email: franchise@buckingbull.net Website: www.buckingbull.net Business description: Bucking Bull combines the freshness and quality of traditional home-style cooking with the convenience of food court dining. Experience the freedom of running your own business with the security of working within an established franchise system. Bucking Bull regularly appears in the BRW Fast Franchise list and was also ranked #9 in the Top Franchise Awards 2012. We are looking for entrepreneurs who are interested in being part of our dynamic and exciting franchise. Membership: FCA Year established: 1999 Number of franchise outlets: 33 Initial franchise fee: $60,000 (Included in sale price) Investment required: $100,000 - $400,000 Training & support: Comprehensive Training & Ongoing Support Locations available: Australia Wide COLD ROCK ICE CREAMERY Suite 3, Level 8, 616 St Kilda Road Melbourne VIC 3001 Phone: 03 9533 9932 DONUT KING PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 DREAMY DONUTS 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200 FLANNERYS NATURAL GROCERS Unit 2/38 Eastern Service Road Stapylton QLD 4207 Phone: 07 5519 9999 FOODCO GROUP PTY LTD 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200 FRITZ GELATO PO Box 656 Toorak VIC 3142 Phone: 03 9826 6114 GELATINO 1/400 Fitzgerald Street North Perth WA 6006 Phone: 08 9228 4405 GELATISSIMO Unit 6, 9-11 South Street Rydalmere NSW 2116 Phone: 02 8845 0100 GOLDEN NUTS FRANCHISING 61A Athens Road Onehunga Auckland NZ Phone: +64 21 126 3059 INDIA AT HOME Unit 2/96-100 Rodeo Drive Dandenong VIC 3175 Phone: 03 9792 3839

LENARD’S Level 1, 225 Montague Road West End QLD 4101 Phone: 07 3100 7800 LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552 MR JAFFLE PO Box 4530 Bundaberg QLD 4670 Phone: 07 4181 1773 MRS FIELDS Suite 2A, 84 Darley Street Mona Vale NSW 2103 Phone: 02 9998 4800 NEW ZEALAND NATURAL 8 West Street North Sydney NSW 2060 Phone: 02 9460 3344

“All high achievers have a powerful team of key staff members, consultants, vendors, and helpers to support them in their journey.” Tania Allen. PARADISE FRESH PO Box 1556 Tamworth NSW 2340 Phone: 0429 655 650 PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023 ROYAL COPENHAGEN ICE CREAM CONE CO. PO Box 382 Mona Vale NSW 2103 Phone: 02 9997 2296

SEVEN GOURMET TAKEAWAY NIGHTOWL CONVENIENCE Locked Bag 3020 Springwood QLD 4127 Phone: 07 3387 8787 Fax: 07 3387 8788 Contact: Dean Atkins Email: franchises@nightowl.com.au Website: www.nightowl.com.au Business description: NightOwl is Australia’s largest stand-alone convenience brand offering fantastic franchising opportunities across Qld, NSW and Vic. Our brand strength, state of the art IT platform, online training and support, site selection process, construction planning, merchandising knowledge and marketing expertise dictates that our franchisees are set-up for success and start their business lives on the right foot. If you have a passion for retail and a desire to be your own boss, we may have the perfect opportunity for you. Membership: Australian Association of Convenience Stores, Franchise Council of Australia Year established: 1987 Number of franchise outlets: Over 60 stores Initial franchise fee: $59,500 + GST Investment required: Start up costs from $400,000 + GST Training & support: Full training provided. Four week induction program and ongoing development assistance Locations available: Brisbane, Gold Coast, Sunshine Coast, Mackay, Townsville, Cairns, NSW & Regional Cities NUTSHACK C/O FRANCHISED FOOD COMPANY Suite 3, Level 8, 616 St Kilda Road Armadale VIC 3004 Phone: 03 9824 5855

Building 15, Garden City Office Park 2404 Logan Rd, Eight Mile Plains QLD 4113 Phone: 07 3175 0637 Fax: 07 3423 0600 Contact: Dean Vella Email: franchise@sevengourmet.com.au Website: www.sevengourmet.com.au Business Description: Seven Gourmet Takeaway is a re-invigoration of the classic Aussie Takeaway Shop, with a whole lot more style, sophistication, variety and value. The all day menu consists of a delicious array of freshly made salads, gourmet burgers, seafood, hot breakfasts, coffee and more. Seven has been carefully designed to ensure it can thrive in a broad range of locations from food courts to outdoor dining precincts to stand along locations. We are currently looking for steady growth across Australia. Membership: FCA Year established: 2010 Number of franchise outlets: 2 Initial franchise fee: $60,000 (Included in sale price) Investment required: $100,000 - $400,000 Training & support: Comprehensive Training & Ongoing Support Locations available: Australia Wide

“Investing time and patience in the beginning can save you frustration and money in the future.” Kevin Bugeja.

“As a general rule, potential franchisees should make a due diligence soft cost investment of one hour of time per $1,000 to be invested in the business.” Jason Gehrke.

SKEWERZ KEBABZ Building 15, Garden City Office Park 2404 Logan Rd, Eight Mile Plains QLD 4113 Phone: 07 3175 0632 Fax: 07 3423 0600 Contact: Dean Vella Email: franchise@skewerz.net.au Website: www.skewerz.net.au Business Description: Skewerz Kebabz offers authentic Mediterranean cuisine with fresh and exciting flavour profiles for the Australian market, filled with flavour, style and authenticity. Skewerz Kebabz is part of the Aktiv Brands group of franchise brands, which means that the model has been developed based on years of experience in the retail fast food franchising sector. A unique product offering, high traffic locations and a proven business model make this franchise every business owner’s dream. Membership: FCA Year established: 2010 Number of franchise outlets: 10 Initial franchise fee: $60,000 (Included in sale price) Investment required: $100,000 - $400,000 Training & support: Comprehensive Training & Ongoing Support Locations available: Australia Wide

“A franchisor looks for many aspects within a franchisee, but basically they are looking for the right type of person who suits their franchise model.” Janine Allis.

SUMOSALAD 1/1 Short Street Leichhardt NSW 2040 Phone: 02 9569 7866 Fax: 02 9569 7811 Contact: Graham Streeter Email: graham@sumosalad.com Website: www.sumosalad.com Business description: SumoSalad has enjoyed phenomenal success and growth since its inception in 2003 and has built a strong, trusted and recognised brand in the food retail industry with loyal customers following the brand’s continual expansion into key sites throughout Australia and abroad. Due to increased visibility, awareness and convenience, our brand has grown in strength and more importantly popularity. As a franchisee, you get the benefit of being in business for yourself but not by yourself! You have the opportunity to use your entrepreneurial skills and to be your own boss, whilst taking advantage of established business processes and procedures. Year established: 2003 Number of franchise outlets: 96 Initial franchise fee: $45,000 + gst Investment required: $300,000 + gst Training & support: We provide an extensive 4 weeks training program which includes two weeks in an existing SumoSalad store and a further two weeks at your newly acquired store. Locations available: Stores available in Sydney, Regional NSW, ACT, Melbourne, Brisbane, Regional QLD, Adelaide and Perth. THE CHEESECAKE SHOP PO Box 202 Villawood NSW 2163 Phone: 02 8790 1055 TRAMPOLINE GELATO 182 Stawell Street Burnley VIC 3121 Phone: 03 8416 0316 TUTTI FRUTTI PO Box 308 South Perth WA 6951 Phone: 08 9368 4577 VAN GO COFFEE & JUICE Phone: 1300 662 906 WASABI WARRIOR PO Box 1086 Rozelle NSW 2039 Phone: 02 9817 7592 WRAY ORGANICS PO Box 1277 Coolangatta QLD 4225 Phone: 07 5536 7291 YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 3013 Phone: 1300 734 433

“The cheapest and most powerful way to get and keep customers is to turn every existing customer into an advocate.” Greg Nathan.

Food – Take Away A LA TURKO 3/7 Birmingham Avenue Villawood NSW 2163 Phone: 02 9723 0300 ALI BABA 29 Williamson Road Ingleburn NSW 2565 Phone: 02 9829 8600 BK’S TAKEAWAY 99 Princes Highway Trafalger VIC 3824 Phone: 03 5633 2131 BUBBAS PIZZA PASTA & MORE 321 Ringwood, Warrandyte Road Warrandyte VIC 3113 Phone: 03 9844 4566 BURGER EDGE PO Box 272 Altona VIC 3018 Phone: 0459 220 141 CHARCOAL CHICKEN EXPRESS PO Box 7068 Karawara WA 6152 Phone: 08 9258 6011 CHICKEN EXPRESS SYSTEM PO Box 912 Fairfield NSW 2165 Phone: 0415 500 500 CHICKEN TREAT 1 Whipple Street Balcatta WA 6025 Phone: 08 9240 9777 COOLABAH TREE CAFÉ PO Box 226 Arundel QLD 4214 Phone: 07 5573 0255 COUNTRY CHICKEN 6 Reichert Drive Ernest QLD 4214 Phone: 07 5571 6722 CROISSANT EXPRESS 540 Hay Street Perth WA 6000 Phone: 08 9221 6677 CRUST GOURMET PIZZA BAR Level 3 / 159 High Street Prahran VIC 3181 Phone: 03 9514 4000 DOMINO’S PIZZA Level 8, 240 Sandgate Road Albion QLD 4010 Phone: 07 3633 3333 EAGLE BOYS DIAL-A-PIZZA Level 1, 493 Ipswich Rd, Annerley QLD 4103 Phone: 07 3373 1000 FANCY FILLINGS Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4460

AUSTRALIAN franchise listings FITCHIPS PO Box 218, Subiaco Perth WA 6904 Phone: 0402 099 911 GFC CAFÉ Unit 1/17 Learjet Drive Caboolture QLD 4510 Phone: 07 5495 3157 GOLDEN ROAST (THE) PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700 GO SUSHI PO Box 1086 Rozelle NSW 2039 Phone: 02 9817 7592 HEALTHY HABITS Level 6, 428 George Street Sydney NSW 2000 Phone: 02 9224 0460 HUNGRY JACK’S 1183 Toorak Road Camberwell VIC 3124 Phone: 03 9831 7100 JESTERS 8A O’Connor Way Wangara WA 6065 Phone: 08 9309 2200 KFC 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3000 MAD MEX FRESH MEXICAN GRILL Q537 Queen Victoria Building NSW 1230 Phone: 02 9550 8115 MARIES PIZZA 55 Andrews Road Tallebudgera QLD 4228 Phone: 07 5533 9805

“Due diligence is no more complicated than looking at the facts of a deal from all angles to make sure they stack up.” Jason Gehrke.

NOODLE BOX Suite 13a 663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4275 OCEAN MASTER INTERNATIONAL PO Box 5327 Marrickville NSW 1475 Phone: 02 8004 2998 OLIVER’S REAL FOOD PO Box 3678 Tuggerah NSW 2259 Phone: 0434 390758 OPORTO FRANCHISING Level 5, 619 Pacific Hwy St Leonards NSW Phone: 1300 727 129 PIZZA CAPERS 3/38 Limestone Street Darra QLD 4076 Phone: 07 3279 3311 PIZZACUTTERS GOURMET PIZZA PO Box 294 Cherrybrook NSW 2126 Phone: 02 9629 6788

MCDONALD’S PO Box 392 Pennant Hills NSW 2120 MYO 76 Bennett Drive Canning Vale WA 6155 Phone: 08 9315 3966 NANDO’S 453 Lygon Street North Brunswick East VIC 3057 Phone: 03 9385 0777

“Whilst your franchisor and fellow franchisees can help with your planning, and assist you with information to back up your planning, having a good, documented business plan is ultimately up to you. Your money and your success, is your responsibility.” Darryn McAuliffe.

PURE+NATURAL Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400

RED ROOSTER Level 1 - Unit 17 202 Ferntree Gully Road Nottinghill VIC 3168 Phone: 03 9582 8716 Fax: 03 9582 8744 Contact: Gary Glen Email: gary.glen@red-rooster.com.au Website: www.redrooster.com.au Business description: “Be in business for yourself…but not by yourself” with one of Australia’s most recognised brand identities. Red Rooster offers “rippa” business opportunities for the right candidates. You could join the numerous Red Rooster Franchisees who have already built their own business through our network. Over 380 stores nationwide we are one of Australia’s most popular fast-food outlets. Red Rooster is a true Australian icon brand. It continues to evolve, as our nation’s tastes and preferences change. Membership: FCA Year established: 1972 Initial Franchise Fee: $50,000 Investment required: $450,000+ Training & support: Full structured training Locations available: Australia wide SALSA’S FRESH MEX GRILL Level 1, Tower 2, Chadstone Place 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4417

PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023 Contact: Brett Jeffrey Email: AU-Pizzahut.Franchising@yum.com Website: www.pizzahut.com.au/franchise Business description: Leaders in Franchising for over 30 years!!! After opening 16 new outlets in 2012 there may never have has never been a more exciting time to be part of Pizza Hut Australia. Pizza Hut is the world’s largest pizza restaurant company with more than 12,000 restaurants in over 80 countries and territories around the world and is the recognized leader in the pizza category. Benefits include: access to proven systems, manuals and tools to build know-how; supply chain giant with true multi-national buying power generating significant savings for franchise partners. Year established: Opened our first Australian outlet in 1970 Initial franchise fee: $22,450 for a 10 year agreement Investment required: $280,000 - $320,000 turnkey investment Training & support: Extensive 8 week training program, 2 week post support period & a dedicated Operations team providing on-going support Locations available: NSW Regional, QLD Regional, Vic Metro & Regional, SA, WA & NT

SARPINO’S PIZZERIA 2/29-33 Gympie Way Willetton WA 6155 Phone: 08 9457 7722 SCHNITZ FRANCHISING PTY LTD Level 2, 3 River Street South Yarra VIC 3141 Phone: 1300 729 900 SPUDBAR Suite 1, 574 Plummer Street Port Melbourne VIC 3207 Phone: 03 8638 9999 SUBWAY® RESTAURANTS PO Box 313 Fortitude Valley QLD 4006 Phone: 1800 630 355 SUMOSALAD Level 1, 1 Short Street Leichhardt NSW 2040 Phone: 02 9569 7866 SUNSHINE KEBABS Office H27, Victoria Point Lakeside 11 Bunker Road Victoria Point QLD 4165 Phone: 07 3207 0422 TASTY THAI 109 / 260 Collins Street Melbourne VIC 3000 Phone: 03 9654 9899 THE CREPE CAFÉ Box 2 Allgas Building Southbank QLD 4101 Phone: 07 3846 1008

TRIOS WRAPS Suite 1, Level 1 Mount Alexander Road Essendon VIC 3040 Phone: 03 9370 5833

URBAN BURGER 23/75 Waterway Drive Coomera QLD 4209 Phone: 07 55 801 608 Fax: 07 55 801 602 Contact: Emma Keyte Email: emma@urbanburger.com.au Website: www.urbanburger.com.au Business Description: Urban Burger is cool, hip & modern. Established in 2003, Urban Burger was one of the original gourmet burger bars in Melbourne. With a vision to open outlets all over Australia we have developing the product, the brand and the system, that we now know as Urban Burger. With 10 stores currently between Victoria and Queensland, Urban Burger is growing as a national brand and always looking for even more exciting opportunities across Australia. Year established: 2003 Number of franchise outlets: 10 Initial franchise fee: information as required Investment required: Information as required Training & support: Full training and support Locations available: Information available on request WENDY’S SUPA SUNDAES 209 Fullarton Road Eastwood SA 5063 Phone: 0419 500 675 WOKINABOX Suite 4A, 60 West Terrace Adelaide SA 5000 Phone: 1300 859 989 XQUISITO PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 765 081

Hairdressing BLOW DRY BAR 100 Miller Street North Sydney NSW 2060 Phone: 0413 361 214 BOSSY HAIR PO Box 2131 Ashgrove West QLD 4060 Phone: 07 3366 6713 COLORBAR PO Box 965 Coolangatta QLD 4225 Phone: 1300 877 325 I WISH A…MOBILE HAIRDRESSER PO Box 40 Woden ACT 2606 Phone: 0410 460 609 JOHN BRENNAN HAIR FRANCHISING Unit 9, 1-3 Jubilee Avenue Warriewood NSW 2102 Phone: 02 9979 9633

GAUCI FRANCHISING 75 Northeast Road Collinswood SA 5081 Phone: 0419 431 431

D’FINE247 PO Box 8870 Wagga Wagga NSW 2650 Phone: 1300 DFINE247

FRANCK PROVOST 129 Bourke Street Woolloomooloo NSW Phone: 1300 372 624

EFM HEALTH CLUBS 75-83 Hardys Road Underdale SA 5032 Phone: 08 8408 3462

HAIRHOUSE WAREHOUSE L1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200

ENVIE FITNESS Suite 505, 19a Boundary Street Rushcutter Bay NSW 2011 Phone: 02 9332 2824

JUST CUTS PO Box 318 Cronulla NSW 2230 Phone: 02 9527 5444

FERNWOOD WOMEN’S HEALTH CLUBS Level 1, 475 Flinders Lane Melbourne VIC 3000 Phone: 03 9630 8800

KIDZ LIDZ HAIR SALONS 95 Frenchmans Road Randwick NSW 2031 Phone: 02 9399 3455

GNC LIVEWELL Building G1, 421-439 Grieve Parade Altona North VIC 3025 Phone: 03 9267 2737

LATTOUF HAIR SPA Level 2, 191 Oxford Street Darlinghurst NSW 2010 Phone: 02 8324 1905

HEALTHY INSPIRATIONS PO Box 1117 Indooroopilly QLD 4068 Phone: 07 3177 0842

MAESTRO HAIRDRESSING 90 Douglas Parade Williamstown VIC 3016 Phone: 03 9397 5983

HOME INSTEAD SENIOR CARE Level 3, 9 Sherwood Road Toowong QLD 4066 Phone: 07 3720 8400

RODNEY WAYNE HAIRDRESSING PO Box 825 Shortland Street Auckland CBD Phone: +64 9 358 4644

JETTS FITNESS 24/7 Suite 2.7, 20 Innovation Parkway Lake Kawana QLD 4575 Phone: 07 5493 1202

SALON EXPRESS PO Box 272 Bayswater WA 6933 Phone: 08 9473 1002

Health & Fitness ALIVE CLINICS 1/47 Taree Street Burleigh QLD 4220 Phone: 07 5593 4489 ANYTIME FITNESS PO Box 4091 Lane Cove NSW 1595 Phone: 1300 766 202 BACK IN MOTION HEALTH GROUP 327-333 Police Road Mulgrave VIC 3170 Phone: 1300 859 581 BODY AND HEALTH SOLUTIONS Shop 176, Watergarden’s Shopping Centre,399 Melton Highway Taylor’s Lakes VIC 3038 Phone: 03 9703 1135 BOXING FIT 4/11 Salmon Street Port Melbourne VIC 3207 Phone: 1300 269 348 COMPLETE FEET 535 Boronia Road Wantirna VIC 3152 Phone: 03 9720 7676 CONTOURS Suite 301, 19A Boundary Street Rushcutters Bay NSW 2011 Phone: 02 8353 5203 CURVES INTERNATIONAL 100 Ritchie Road Woodway TEXAS 76712 Phone: +254 399 8409 DESTINATION FOR MEN 35 Unley Road Parkside SA 5063 Phone: 08 8272 8488

KIESER TRAINING CENTRES 5b North Street Ascotvale VIC 3032 Phone: 03 9372 0733 LASERDERM SKIN FITNESS CENTRE Unit 8,102 Emu Bank Belconnen ACT 2617 Phone: 02 6251 3040 LINDA ALLEN FITNESS Shop 15/1 Carl Heck Boulevarde Windaroo QLD 4207 Phone: 1300 523 753 MUSCLE BEACH Unit 7, 10/12 Montore Road Minto NSW 2566 Phone: 02 4622 4521 MY BELLY 3/285 Great Eastern Highway Burswood WA 6100 Phone: 0451 949 667 NEW LEVEL PERSONAL TRAINING STUDIOS 77 Anderson Street Yarraville VIC 3013 Phone: 03 9318 9434 OZIFIT 24 HOUR FITNESS PO Box 322 Wodonga VIC 3690 Phone: 0416 651 529

“No person should go into business, particularly a franchise business, without getting some advice from a competent lawyer and accountant.” Raynia Theodore.

AUSTRALIAN franchise listings

“Franchisees should consider their potential market and any likely competitors. All too often franchise owners enter the market with little knowledge of the business environment and what it will take to succeed.” Darryn McAuliffe.

PLUS FITNESS 24/7 16/1 Exchange Parade Narellan NSW 2567 Phone: 02 4648 2099 Fax: 02 8572 8222 Contact: Nigel Miller or John Fuller Email: nigelm@plusfitness.com.au Website: www.plusfitness247.com.au Business Description: Australian Owned, Plus Fitness 24/7 offers the only true turn key franchise option in the 24 hour gym market. With an initial investment as low as $269k including all gym equipment, aesthetic fit-out, signage, access control and marketing it is a franchise model that is hard to beat. Add to this; proven operating systems, unrivalled franchisee training and ongoing franchisee support and you are assured that your franchise will be an absolute success. Membership: Franchise Council of Australia / Fitness Australia / IHRSA Year established: 1996 Number of franchise outlets: 82 Initial franchise fee: $40,000 Investment required: From $269k including all gym equipment Training & support: Extensive initial and ongoing franchisee support covering every aspect of the Franchise business. Locations available: Territories available across Australia. Master Franchise opportunities available in Asia and UK PURE HEALTH CLUBS PO Box 1708 Carindale QLD 4152 Phone: 07 3211 0060 PREGGI BELLIES Level 1, 93-95 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9733 RUSH HOUR AUSTRALIA PTY LTD PO Box 236 Oatlands NSW 2117 Phone: 1300 007 874

SHE FITNESS 704/176 Glenmore Road Paddington NSW 2021 Phone: 1300 565 700

SNAP FITNESS AUSTRALIA PO Box 361 Mt Gravatt QLD 4122 Phone: 1800 SNAP GYM Contact: Catherine McGill, 0435 841 811 Email: cmcgill@snapfitness.com.au Website: www.snapfitness.com.au Business description: Launched in 2003, Snap Fitness is the world’s largest and fastest growing fitness franchise. With its compact, state-of-the-art fitness centres, Snap Fitness currently has 1,500 locations open worldwide and projects to have more than 3,000 locations operating or under development by the end of 2013. In addition to the U.S., Snap Fitness also currently operates clubs in New Zealand, Canada, India Mexico and UK. What makes the company stand apart from the competition is it’s commitment to promoting member-friendly policies and value-added benefits. It offers state-of-the-art equipment, month-to-month memberships as opposed to long-term contracts, and allows memberships to be frozen for up to three months a year with no penalty. Year Established: USA 2003, Aust/NZ April 2009 Number of Franchise Outlets: USA / Canada / Mexico / India - 2000+, Australia / NZ -115 Investment Required: $450,000 to $550,000 (inc equipment financing) Training & Support: Unlimited Locations Available: SA, VIC, NSW, TAS STEP INTO LIFE Unit 24, 148 Chesterville Road Moorabbin VIC 3189 Phone: 1300 134 136 VISION PERSONAL TRAINING 3/30 Endeavour Road Caringbah NSW 2229 Phone: 02 9542 7750

“Make sure your family are fully on board emotionally. They need to know that you are likely to regularly be engrossed in the business, working crazy hours with high stress levels as you get your mind around how it all works.” Greg Nathan.

Home Based Businesses

All Stripped PO Box 993 Williamstown VIC 3016 Phone: 1800 73 20 73 Fax: 03 8677 7723 Email: franchise@allstripped.com.au Website: www.allstripped.com.au Business description: All Stripped is Australia’s premier tile removal and floor preparation company, with strong branding and a easy to follow system, All Stripped may be duplicated in the hands of many. With successful franchises and operations across Australia, All Stripped is looking for the right people to join in our success and growth. All Stripped have taken the “messy” job of tile removal and floor preparation and turned it into a fine art… We are simply the best in our field. • Proven Marketing System • Online Job Management System • Full Comprehensive training • Home Based (Low Overheads) • Proven business and returns • Proprietary operating systems Membership: ATFA, ATC, HIA Year established: 2004 Number of franchise outlets: 7 Initial franchise fee: $65,000 Investment required: $50,000 - $100,000 Training & support: 4-6 Weeks included in Fees Locations available: All Areas CRAZY CANDLES 10 Jingella Street Hope Island QLD 4212 Phone: 07 5530 1171 ENSUITES ON TOW Unit 1, 22 Emily Street Seymour VIC 3660 Phone: 03 5977 1447 FIBRENEW INTERNATIONAL LTD 52 Harris Street, Bellbird Park, Brisbane QLD 4300 Phone: 07 3814 1172 FORTUNE PLUS Level 5, 26 Orchid Avenue Surfers Paradise QLD 4217 Phone: 1800 041 274 LOLLYPOTZ C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 STUFFLERS FRANCHISES PTY LTD 10/477 Tufnell Road Banyo QLD 4014 Phone: 1800 788 335 THE DUSTER DOLLIES 8 Landy Place Beacon Hill NSW 2100 Phone: 02 9905 9973 THE E TEAM 16 Hay Street Boxhill South VIC Phone: 03 9849 1282 XPRESSO DELIGHT PTY LTD 5023 Emerald Islands Drive Carrara QLD 4211 Phone: 0414 669 101

Home Services 1800-GOT-JUNK? Phone: 1800 353 937 AMALGAMATED PEST CONTROL PO Box 74 Archerfield QLD 4108 Phone: 07 3373 7707 ANDREW’S GROUP SERVICES Unit 7, 302 South Pine Road Brendale QLD 4500 Phone: 1800 101 155 AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS Unit 2, 8 Villanova Street Wanneroo WA 6065 Phone: 1300 131 289 AUSTRALIAN CARPET DYING PO Box 1039 Niddrie VIC 3042 Phone: 03 9325 4111 AUSTRALIAN HOT WATER PROFESSIONALS Level 1, 127 Botany Road Alexandria NSW 2015 Phone: 02 9698 1922 BLACK AND WHITE HOME SERVICES PO Box 1131 Morayfield QLD 4506 Phone: 1800 641 325 COLONIAL PLANTATION SHUTTERS 201 Riverview Road Clareville NSW 2107 Phone: 02 9973 1718 COMPLETE PROPERTY REJUVENATION 108 Drummond Street Oakleigh VIC 3166 Phone: 1300 136 706 DIAL-AN-ANGEL PO Box 543 Edgecliff NSW 2027 Phone: 02 9362 4225 ECO PEST CONTROL Unit 1/813 South Road Clarence Gardens SA 5039 Phone: 08 8354 0470 ELITE CARPET DRY CLEANING 6 Dulwich Street Loganholme QLD 4129 Phone: 07 3801 2115 FOUR SEASONS GUTTER PROTECTION Unit 23/63-71 Bayfield Road Bayswater VIC 3153 Phone: 03 9738 1499 FROGS HOUSE WASHING 59 Kowara Road Somersby NSW 2250 Phone: 1300 363 564 GREY ARMY MANAGEMENT 1 / 56 Harley Crescent Condell Park NSW 2200 Phone: 02 9709 5050 GUTTER-VAC 50 Mawarra Street Albion QLD 4010 Phone: 07 3357 6270 HIRE A HUBBY 6/105a Vanessa Street Kingsgrove NSW 2208 Phone: 1300 653 778 HOME SERVICE PROFESSIONALS PO Box 237 Plympton SA 5038 Phone: 08 8297 4744

HOUSEWORK HEROES PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344

TAPS’N TOILETS PO Box 380 Strathpine QLD 4500 Phone: 1800 801 617

JIM’S ANTENNAS Phone: 131 546

TERMICAM PO Box 369 Glen Waverley VIC 3150 Phone: 1300 837 642

JIM’S BATH RE-SURFACING Phone: 131 546 JIM’S GLASS RESTORE AND PROTECT Phone: 131 546 MAGNETITE WINDOW COVERS PO Box 608 Marrickville NSW 2204 Phone: 02 9565 4070 MANNINGS AV Suite 343/80 The Pines Shopping Centre Elanora QLD 4221 Phone: 1300 137 891 MATTRESSKLEEN AUSTRALIA 2-18 Excelsior Road Cronulla NSW 2230 Phone: 1300 367 004

THE MINDERS Unit 52, 170 Forster Rd Mount Waverley VIC 3149 Phone: 03 9544 7600 TILE RESCUE PO Box 221 Hawks Nest NSW 2324 Phone: 1800 853 335 TIMBER DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 453 284 UNITED HOME SERVICES PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344

MINC SERVICES Unit 5, 36 Windorah Street Stafford QLD 4053 Phone: 07 3856 1377 MURRAY PEST & WEED CONTROL PO Box 2263 Kent Town SA 5071 Phone: 08 8334 1000 OUTSIDE CONCEPTS 9 Hoylake Avenue Stirling SA 5152 Phone: 08 8370 9523 PARADISE SHADE UMBRELLA’S Suite 110, 51 Robina Town Centre Robina QLD 4230 Phone: 1800 258 250 PUREPROTECT PO Box 320 Leichhardt NSW 2040 Phone: 1800 664 376 REFACEIT PO Box 3118 Tarragindi QLD 4121 Phone: 1300 322 348 RELIANCE ROOF RESTORATIONS 3/6 Trade Street Ormiston QLD 4160 Phone: 07 3286 3900 SENIOR HELPERS – AUSTRALIA 39 Charles Street Norwood SA 5067 Phone: 08 8431 6008 SIMPLY HELPING PO Box 870 Horsham VIC 3402 Phone: 03 5381 0990 SOL HOME INPROVEMENTS Suite 110, 1 Centennial Drive Campbelltown NSW 2560 Phone: 02 4646 8250 SPECIALIST DOORS & WINDOWS ETC 5 Wride Street Athol Park SA 5012 Phone: 1800 773 810 SPRAY PAVE AUSTRALIA GPO Box 501 Greenacres SA 5086 Phone: 1800 688 888 SUPER SHOWER SEAL 3/8 Greenhill Road Wayville SA 5034 Phone: 08 8372 7881

V.I.P. HOME SERVICES Offices in each State Phone: 13 26 13 Fax: 08 8220 4588 Email: info@viphomeservices.com Website: www.vipfranchisesales.com.au Business description: V.I.P. was the first company to start franchising in home services in 1979. Today V.I.P. has over 1100 franchisees across Australia and New Zealand. V.I.P. Is a professional Home Services franchise with opportunities available in Home Cleaning, Commercial Cleaning, Carpet Cleaning, Window Cleaning and Lawns and Garden Maintenance. In 2009 and 2010 V.I.P. Home Services was ranked number one Best Value Franchise under $50,000 by Financial Review Smart Investor. V.I.P. offer franchisees comprehensive training, a solid support system, exclusive territories and an established customer base along with the chance to be their own boss and choose the hours they want to work. Year established: 1979 Number of franchise outlets: 1100 Initial franchise fee: $17,500 Investment required: From $22,000 Training & support: 4 Weeks and ongoing Locations available: Every State in Australia and New Zealand VICTORY BLINDS 245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700 YOUR HOME SERVICES PO Box 652 Wyong NSW 2259 Phone: 1300 669 464 YOUR LOCAL TRADESMAN PO Box 382 Seven Hills NSW 1730 Phone: 1300 853 553

AUSTRALIAN franchise listings Hotels, Motels & Apartments ACCOR HOTELS Phone: 02 9280 9820

Internet APEX PACIFIC 6-8 Crewe Place Rosebery NSW 2018 Phone: 02 9662 3433 BLOOMTOOLS 2 Boston Court Varsity Lakes QLD 4230 Phone: 1300 399 399 DIGITAL DREAMS PO Box 246 Pacific Fair QLD 4218 Phone: 07 5578 3320 HI SPEED INTERNET KIOSKS PO Box 461 Surfers Paradise QLD 4217 Phone: 07 5538 9584 WEBSITEGURUS Suite 412 / 566 St Kilda Road Melbourne VIC 3004 Phone: 03 9510 9344

Landscaping & Gardening AUSTRALIAN DIAL-A-DIGGER 128b Tolley Road St Agnus SA 5097 Phone: 08 8396 3377 BORDERLINE PO Box 4571 Lake Haven NSW 2263 Phone: 1800 121 122 COOCHIE HYDROGREEN PO Box 880 Oxenford QLD 4210 Phone: 1800 245 955 FOX MOWING 13 Luderitz Close Hallett Cove SA 5158 Phone: 1800 369 669 GRAHAMS GARDEN CARE PO Box 2120 Ascot QLD 4007 Phone: 1300 134 035 HI HO CLEAN AND GARDEN 52 Bayview Drive Blackstone Heights TAS 7250 Phone: 03 6340 2675 JIM’S MOWING Phone: 131 546 JIM’S TREES Phone: 131 546 KWIK KERB PO Box 103 Mt Ommaney QLD 4074 Phone: 1800 773 231 LOCAL TREE CARE 22 Kothes Lane Baranduda VIC 3691 Phone: 02 6056 0560 MULTIWEST PAVE 18 Devereux Crescent Ellenbrook WA 6069 Phone: 1300 137 572 SELECT LAWN MOWING Suite 441, 29 Smith Street Parramatta NSW 2150 Phone: 1800 153 483

SOFT STONE SCULPTURES PO Box 552 Wahroonga NSW 2076 Phone: 1300 763 878

HAIRDRESSERS ON THE MOVE 12 Garie Place Frenchs Forest NSW 2086 Phone: 0419 235 329

THE MINDERS TOTAL BUILDING & GARDEN CARE 52/170 Forster Road Mount Waverley VIC 3149 Phone: 03 9544 7600

HOME ICE CREAM 173-181 McDougall Street Toowoomba QLD 4350 Phone: 07 4699 9980

WEEDING WOMEN 9/152 Balcatta Road Balcatta WA 6021 Phone: 1800 247 484

HOSEMASTERS INTERNATIONAL 17 Kewdale Road Kewdale WA 6986 Phone: 08 9356 1711

Mobile Franchises APPLIANCE TAGGING SERVICES 80 Patterson Road Bentleigh VIC 3204 Phone: 03 8520 9750 ARRIVE ON TIME APPLIANCE REPAIRS 1/8 Fuji Crescent Mornington VIC 3931 Phone: 1300 137 121

INK ON THE RUN PO Box 4109 Illawong NSW 2234 Phone: 1800 465 786 JIM’S PEST CONTROL Phone: 131 546 JIM’S WINDSCREENS Phone: 131 546 LOCK N LEAVE Phone: 1300 139 557

AWESOME FRANCHISES Unit 2 / 100 Park Road Slacks Creek QLD 4127 Phone: 1800 880 124

MARRS CURTAINS, BLINDS & SHUTTERS Suite 517, 2-8 Brook Hollow Avenue Baulkham Hills NSW 2153 Phone: 1300 306 751

B & S MOBILE SHARPENING 9 Karnak Court Glen Waverley VIC 3150 Phone: 03 9703 1135

MOBILE FILTRATION SERVICES 17 Ladymary Terrace Gympie QLD 4570 Phone: 1800 637 638

BOSETTI WINDOW SOLUTIONS 8 Anzac Highway Keswick SA 5035 Phone: 0421 378 364

MOBILE HOSEFIXERS PO Box 3017 Caboolture BC QLD 4510 Phone: 07 5428 0321

CAFE2U PTY LTD PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (1300 CAFÉ2U)

PRISTINE WATER SYSTEMS 2/28 Central Park Avenue Ashmore QLD 4214 Phone: 07 5597 0592

CAPPUCCINO XPRESS 6/137 Main Street Osborne Park WA 6017 Phone: 1300 523 388

SHINE IT STAINLESS Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512

COAST TO COAST THE GOLDEN ROAST PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700

SMALLPRINT 26 Weatherall Road Cheltenham VIC 3192 Phone: 1800 762 557

DIAMOND MARKETERS 6 Barack Court Oak Park VIC 3046 Phone: 0405 347 194

SOUTHERN CROSS CHAUFFEUR 348 Arden Street Kensington VIC 3031 Phone: 1300 726 630

ENZED HOSE DOCTORS PO Box 1022 Wodonga VIC 3689 Phone: 1800 0ENZED

TASTY TRUCKS 15 Kevin Avenue Ferntree Gully VIC 3156 Phone: 1300 827 898

ESPRESSO MOBILE CAFÉ 1 Langham Place Davidson NSW 2087 Phone: 1300 657 942

THE IRONING ELF 58 Neville Lane Napoleons VIC 3352 Phone: 1300 476 353

FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY

THE TIMBER DOCTOR PO Box 4480 Robina Town Centre QLD 4230 Phone: 1300 153 284

FILTAFRY 2187 Princes Highway Clayton South VIC 3168 Phone: 03 9548 3155

TOOLFORCE 1 Romford Road Kings Park NSW 2148 Phone: 02 9831 6555

FISHER & PAYKEL PO Box 798 Cleveland QLD 4163 Phone: 1800 016 100 FLIPPIN’ FRESH SEAFOOD 57 McLindens Road Barnawartha North VIC 3691 Phone: 0416 267 485

“Choose a franchise that you can be proud to own.” Kevin Bugeja.

“The beginning of a new month, quarter and year is always an opportunity to make a fresh start in your business.”

DOGTECH PO Box 56 Mossvale NSW 2577 Phone: 1300 650 739

Tania Allen.

LONELY PETS CLUB PO Box 1042 Brunswick VIC 3056 Phone: 1300 283 353

Pet Stores, Products & Services “DON’T FRET PET!” 67 Cooloolabin Road Yandina QLD 4561 Phone: 07 5472 7778 ADVANCE PET SITTING PO Box 6515 Upper Mt Gravatt QLD 4122 Phone: 1300 873 277 AUSSIE POOCH MOBILE Unit 4, 13 Brewer Street Burpengary QLD 4505 Phone: 0411 553 796 BARK BUSTERS PO Box 139 Dapto NSW 2530 Phone: 1800 067 710

HYDRODOG MOBILE DOG GROOMING Suite 14, 209 Toorak Road South Yarra VIC 3141 Phone: 1300 659 055 JIM’S DOG WASH Phone: 131 546

MEDIVET PO Box 3071 Bankstown Centre NSW 2200 Phone: 1800 356 505 METRODOGS 26-28 Donaldson Street Corryong VIC 3707 Phone: 02 6076 2888 PAMPERED PUP 12 Minimine Street Stafford QLD 4053 Phone: 0408 880 023 PAWS PET SITTERS Cnr River Street & Old Dayboro Road Petrie QLD 4502 Phone: 1300 88 7297 PERSONALISED PET 30 Diamond Head Drive, Budgewoi NSW 2262 Phone: 1300 COLLAR (1300 26 55 27) PET CAFE 589 Logan Road Greenslopes QLD 4120 Phone: 07 3397 5477 PET GOODS DIRECT 24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9215 4588

CITY FARMERS DOGWASH Level 1 / 190 Main Street Osborne Park WA 6017 Phone: 08 9345 7218 Fax: 08 9207 2576 Contact: Leon Pike, Operations Manager Email: leon.pike@cityfarmers.com.au Website: www.cityfarmers.com.au Business description: City Farmers Dogwash brings the specialty pet store right to the customer’s door, which keeps your phone ringing and your business growing. City Farmers Dogwash franchisees are trusted advisors and loving carers to our customer’s valued pets. As a franchisee and as part of the ever expanding City Farmers retail network, you’ll have access to the best in pet health, nutrition and well-being needs. City Farmers Dogwash, will help you to start your own profitable business and make new friends of both the two and four legged variety, without the associated pressures of traditional business ownership. With more than 3.7 million pet dogs in Australia, we’ve got plenty of work to do! Membership: FCA – Franchise Council of Australia PIAA – Pet Industry Association of Australia Year established: 1992 (under the Fleastoppers name) Number of franchise outlets: 35 Investment required: Existing from $28,000 New Areas from $15,000 + Vehicle Training & support: 2 Weeks in Field + 1 Week in the Support Office and the ongoing business coaching and support to grow and develop the business. Locations available: Australia Wide

Photography BREEZE PHOTOS PO Box 2462 Wellington Point QLD 4160 Phone: 1300 886 949 EVENT PHOTOGRAPHY.COM 23 Karall Street Ormeau QLD 4208 Phone: 1300 551 749 MASTER SCHOOL PORTRAITS PO Box 8459 Kooringal NSW 2560 Phone: 1800 069 976 PIXIFOTO & PORTRAIT PLACE 15 Ferndell Street South Granville NSW 2142 Phone: 02 8718 6900 SANDPIT PHOTOS PO Box 361 Collaroy NSW 2097 Phone: 1300 364 735 STARSHOTS GLAMOUR PHOTOGRAPHY PO Box 626 Darlinghurst NSW 1300 Phone: 02 9332 3600

Pool & Spa JIM’S POOL CARE Phone: 131 546 KINGS C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 NARELLAN POOLS Suite 201, 2-8 Brookhollow Avenue Baulkham Hills NSW 2153 Phone: 02 9684 8000

PET MOBILE PO Box 164 Lane Cove NSW 1595 Phone: 1300 137 101 PETS PARADISE 24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9796 4555 PETSTOCK PTY LTD 1/300b Gillies Street Wendouree VIC 3355 Phone: 0422 608 240 NOSE TO TAIL DOGWASH 237 Bush Road Albany, Auckland NZ Phone: +64 9 448 2227 THE BARF SHOP 1/65 Township Drive Burleigh Heads QLD 4220 Phone: 07 5576 3840

“Different franchises have different fees so it is important to consider all the fees associated with each franchise you are interested in.” Kevin Bugeja

POOLWERX 10 Camford Street Milton QLD 4064 Phone: 1800 245 447 Contact: Jeremy Winter Email: joinourteam@poolwerx.com Website: www.poolwerx.com Business description: Twice named Australian Franchisor of the Year (‘Services’ and ‘Outright’ categories), PoolWerx has a strong history of innovation in franchising and the swimming pool and spa aftermarket – and is multi-awarded in both categories. PoolWerx is especially well known for its creation of the world’s first structured ‘Career Path in Franchising’ enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas. Membership: FCA, FANZ, SPRAA Year established: 1993 Number of franchise outlets: 220+ Investment required: $93,950 plus van Training & support: 3 weeks initial, 12 weeks set up assistance and ongoing support Locations available: Australia and NZ

AUSTRALIAN franchise listings SWIMART PO Box 606 Springwood QLD 4127 Phone: 02 9898 3089

Printing & Copying INKSPOT 22/91-95 Tulip Street Cheltenham VIC 3192 Phone: 1300 INKSPOT (465 776) KWIK KOPY AUSTRALIA PO Box 657 Northbridge NSW 1560 Phone: 0412 646 865 LOYALTY PRINT 8a/185 Military Road Neutral Bay NSW 2190 Phone: 1300 703 403 MINUTEMAN PRESS 316/19 Milton Parade Malvern VIC 3144 Phone: 03 9832 0873 QUICK COLOURPRINT.COM.AU 7/85-91 Broun Avenue Morley WA 6062 Phone: 1300 784 250 READY STEADY PRINT PO Box 9053 Brighton, Victoria 3186 Phone: 1300 601 609 SNAP Ground Floor, Building D, 12-24 Talavera Road North Ryde NSW 2113 Phone: 02 8870 5100 WORLDWIDE ONLINE PRINTING Unit 31, 112 McEvoy Street Alexandria NSW 2015 Phone: 02 8394 7800

Real Estate & Property Services ACE BODY CORPORATE MANAGEMENT PTY LTD 106 Nepean Highway Mentone VIC 3194 Phone: 03 9585 3055 AIDA REAL ESTATE PO Box 8227 Toowoomba South QLD 4350 Phone: 1300 243 200 AUSTRALIAN PRIVATE REALTY PO Box 5523 Maroochydore BC QLD 4558 Phone: 1300 882 500 BARRY PLANT REAL ESTATE 12/860 Doncaster Road Doncaster East VIC 3109 Phone: 03 9840 9555 BEVANS REAL ESTATE 10/345 Lawrence Hargrave Drive Thirroul NSW 2515 Phone: 02 4268 1285 BIGGIN & SCOTT Level 1, 414 Toorak Road Toorak VIC 3142 Phone: 03 9828 4513 CENTURY 21 AUSTRALIA Level 3, 33 York Street Sydney NSW 2000 Phone: 02 8295 0600 CHANGINGPLACES 294 Kings Way South Melbourne VIC 3205 Phone: 0418 313 031

COLDWELL BANKER 29 Tedder Avenue Main Beach QLD 4217 Phone: 07 5528 3088 CREATIVE BY DESIGN PO Box 1159 Meadowbank NSW 2114 Phone: 02 9809 5255 FRUIT PROPERTY 222 St Kilda Road St Kilda VIC 3182 Phone: 0438 353 833 GO PRIVATE PO Box 7129 Geraldton WA 6530 Phone: 1300 PRIVATE HARCOURTS 31 Navigator Place Hendra QLD 4011 Phone: 07 3839 3100 INDEPENDENT PROPERTY INSPECTIONS 6 Oberon Court Sandy Bay TAS 7005 Phone: 0418 120 828 PRD NATIONWIDE PTY LTD Level 12, 225 George Street Sydney NSW 2000 Phone: 0438 184 127 PROFESSIONALS SERVICE CENTRE LTD 9/63 Annerley Road Woolloongabba QLD 4102 Phone: 07 3846 1800 QUEST SERVICED APARTMENTS Level 5, 102 Albert Road South Melbourne VIC 3205 Phone: 03 8699 1500 RAINE & HORNE Level 5, 55 Harrington Street Sydney NSW 2000 Phone: 02 9258 5400 RAY WHITE REAL ESTATE GPO Box 2433 Brisbane QLD 4001 Phone: 07 3231 2200 REAL ESTATE INVESTAR PO Box 4144 Ashmore Plaza QLD 4214 Phone: 07 5641 0318 R&W REAL ESTATE Level 7, 225-233 Clarence Street Sydney NSW 2000 Phone: 02 9299 8177 STOCKDALE & LEGGO Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 0416 142 335 YONG REAL ESTATE Suite 18, 223 Calam Road Sunnybank Hills QLD 4109 Phone: 07 3373 9877

“Systems don’t drive themselves, staff don’t manage themselves and customers don’t sell to themselves. To succeed, a business has to be managed.” Greg Nathan.

Recreation / Leisure CORK ‘N FORK FRANCHISE PO Box 368 North Tamborine QLD 4272 Phone: 07 5543 6584 DESIGN IMPORTANCE 420 Mt Alexander Road Ascot Vale VIC 3032 Phone: 1300 650 309 JOHNNO’S CAMPER TRAILERS PO Box 113 Maryborough QLD 4650 Phone: 1300 725 451 POLE DIVAS Studio 3/22 Cecil Place Prahran VIC 3181 Phone: 03 9529 3399 SONIC GOLF 1 Risorta Avenue St Ives NSW 2075 Phone: 0414 900 623

RENEWABLE ENERGY PRODUCTS ZEN ENERGY SYSTEMS 33 King Street Norwood SA 5067 Phone: 1300 796 766

Rent or Hire AARONS COFFEE AT WORK 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365 BDC TRANSFERS PO Box 6746 G.C.C QLD 9726 Phone: 1300 763 005 BOAB BOAT HIRE 24 Sunset Avenue Barrack Heights NSW 2528 Phone: 02 4295 4233 BUDGET RENT A CAR AUSTRALIA PTY LTD Level 2, 15 Bourke Road, Mascot NSW 2020 Phone: 02 9578 1000 CIVIC VIDEO 110-116 Bourke Road Alexandria NSW 2015 Phone: 02 9206 8800 FORMALWEAR EXPRESS Unit 10/47 Ashmore Road Bundall QLD 4217 Phone: 1300 FORMAL (367 625) HERTZ AUSTRALIA 10-16 Dorcas Street South Melbourne VIC 3205 Phone: 03 9698 2444 HIRE FOR BABY 94 Ascot Vale Road Flemington VIC 3031 Phone: 1300 363 755 JIM’S SKIP BINS Phone: 131 546 MR RENTAL PO Box 281 Lutwyche QLD 4030 Phone: 0411 649 594 NETWORK CAR & TRUCK RENTALS PO Box 291 Runaway Bay QLD 4216 Phone: 07 5538 2344

OZERENTALS PO Box 156 Moonah TAS 7009 Phone: 0414 898 095

BB AUSTRALIA T/A BLOCKBUSTER AUSTRALIA Level 1/1-5 Errol Street North Melbourne VIC 3051 Phone: 03 9321 1600

RENT THE ROO PO Box 777 Yass NSW 2582 Phone: 02 6227 1277

BLUE SPIRIT PO Box 1318 East Doncaster VIC 3109 Phone: 03 9663 7045

THE FRENCHAMS GROUP 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755 THRIFTY CAR RENTAL 52-60 Kent Road Mascot NSW 2020 Phone: 02 8337 2700 TROPICAL PLANT RENTALS 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365

Retail 3D PAINT & COLOUR PO Box 399 East Maitland NSW 2323 Phone: 02 4934 1710 7-ELEVEN STORES PTY LTD 357 Ferntree Gully Rd Mount Waverley VIC 3149 Phone: 03 9550 0600 ACCOLADES AND MORE PTY LTD PO Box 348 Wyong NSW 2259 Phone: 02 4353 8583 AGL RETAIL ENERGY Level 22, 101 Miller Street North Sydney NSW 2060 Phone: 02 9921 2999

BATTERY WORLD PO Box 46 Brisbane Markets QLD 4106 Phone: 07 3373 1760 Fax: 07 3373 1770 Contact: James Taylor Email: jamest@batteryworld.com.au Website: www.batteryworld.com.au Business description: Count the number of batteries you rely on every day. As technology advances, so does the demand for batteries and Battery World Franchises. As Australia’s leading national battery retailer, the Battery World concept evolved from the growing reliance on portable power and continues to meet the needs of our energy hungry lifestyle with: • Wide range of batteries and portable power solutions • Value for money and reliability • Convenient locations and Roadside Battery replacement • Recycling and more. Membership: FCA, National Retailers Association, Australian Retailer’s Association Year established: 1997 Number of units: 78+ Investment required: $200,000 - $250,000 Training & support: All franchisees undergo an induction period which includes four weeks training

ANDERSENS FLOOR COVERINGS 29 Western Drive Gatton QLD 4343 Phone: 1800 016 016

BEACON LIGHTING 5 Bastow Place Mulgrave VIC 3170 Phone: 03 8561 1555

APCO SERVICE STATIONS 343-355 Thompson Rd Geelong North VIC 3215 Phone: 03 5278 6988

BEDS FOR BACKS 1640 Hume Highway Campbellfield VIC 3061 Phone: 03 9359 6004

AUSSIE DISPOSALS PO Box 121 Hampton Park VIC 3976 Phone: 03 9799 5777

BEDSHED 14 Collingwood Street Osborne Park WA 6017 Phone: 08 9204 6407

AUSTRALIA POST GPO Box 1777 Melbourne VIC 3001 Phone: 1800 657 975

BETTA ELECTRICAL (BSR GROUP) 18/56 Lavarack Avenue Eagle Farm QLD 4009 Phone: 07 3414 8700

AUTOPRO 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

BEV MARKS BEDS AUSTRALIA PO Box 4363 Dandenong South VIC 3164 Phone: 03 9706 8570

BACKCARE AND SEATING 4 Guilfoyle Avenue Coburg North VIC 3058 Phone: 03 9353 0500

BFC STORES P/L PO Box 674 Oxenford QLD 4210 Phone: 0438 654 129

BARBEQUES GALORE Building A2, 350 -374 Parramatta Road Homebush NSW 2140 Phone: 02 9735 4111

BICYCLE SUPERSTORE Unit 4 / 1488 Ferntree Gully Road Knoxfield VIC 3180 Phone: 03 9764 2233

BATTERY BAR C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

BIKE FORCE 23154 Docklands Docklands VIC 8012 Phone: 03 9600 2050

BRAVE SECURITY PO Box 1030 St Kilda VIC 3182 Phone: 1300 133 023 BRIGHT EYES SUNGLASSES (Luxottica) 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333 BSR GROUP PO Box 1296 Eagle Farm QLD 4009 Phone: 07 3414 8700 BUDGET EYEWARE 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333 CAKE IT AWAY Level 1, Merrylands Road Merrylands NSW 2160 Phone: 02 9637 2555 CALTEX AUSTRALIA Level 24, 2 Market Street Allianz Centre Sydney NSW 2000 Phone: 02 9250 5000 CARMEN STEFFENS Cottesloe Central Shopping Centre Shop 1B, 460 Stirling Highway Peppermint Grove WA 6011 Phone: 08 9284 5560 CARTRIDGE WORLD Level 1, 22 Greenhill Road Wayville SA 5034 Phone: 08 8274 0900 CASHMART (AUST) PTY LTD 305-307 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9911 CLARK RUBBER 254 Canterbury Road Bayswater VIC 3153 Phone: 03 8727 9999 COLLINS BOOKSELLERS Level 2, 86 Bourke Street Melbourne VIC 3000 Phone: 03 9654 7400

“Ideally your relationship with your bank should be similar to the franchisee/ franchisor relationship; a partnership offering mutual benefit to all parties.” Warren Sare

AUSTRALIAN franchise listings FOODWORKS Level 1, 1601 Malvern Road Glen Iris VIC 3146 Phone: 03 9809 8600

LUXAFLEX – HUNTER DOUGLAS 3338 Victoria Road Rydalmere NSW 2116 Phone: 02 9638 8000

“Your Success Is Our Business”

FORTY WINKS 8 Holly Drive Dingley VIC 3172 Phone: 03 9558 0044

MADE IN JAPAN 274 – 278 Coventry Street South Melbourne VIC 3205 Phone: 03 5976 3464

COMMERCIAL FOOD MACHINERY

FREECHOICE STORES PO Box 87 Oxenford QLD 4210 Phone: 0407 070 789

MAGGIES KITCHEN STORE 56 Hesse Street Queenscliff VIC 3225 Phone: 03 5258 4141

FREEDOM FURNITURE 3 Apollo Place Lane Cove NSW 2066 Phone: 02 9882 9000

MARY RYAN’S 40 Park Road Milton QLD 4064 Phone: 07 3510 5065

GAMETRADERS 314 Glen Osmond Road Myrtle Bank SA 5064 Phone: 08 8338 2557

MATCHBOX c/- Level 5, 530 Collins Street Melbourne VIC 3004 Phone: 1300 FRANCHISE

GODFREYS Level 1, Bldg 2 Brandon Business Park 530 Springvale Rd, Glen Waverley VIC 3150 Phone: 03 8542 2110

METRO TILES 192 Granite Street Geebung QLD 4034 Phone: 07 3216 5800

GOOD GAMES Level 1, 857 George St, Sydney NSW 2000 Phone: 02 9281 1760

MIND GAMES 244 Swanston Street Melbourne VIC 3000 Phone: 03 9663 2828

GOT ONE FRANCHISING PTY LTD PO Box 3327 East Doncaster VIC 3109 Phone: 03 9844 5977

MINIT AUSTRALIA PTY LTD – MISTER MINIT 90-96 Bath Road Kirrawee NSW 2232 Phone: 02 9521 9100

HAIRCHOICE Phone: 0416 658 111

MLN - MOBILE LAPTOPS AND NOTEBOOKS 75 Peel Street West Melbourne VIC 3003 Phone: 03 9328 8777

Clayton Branch: 1418a Centre Road, Clayton, VIC 3168 Phone: 03 9543 1611 Fax: 03 9543 1682 Contact: Scott Giannuzzi Email: scott@cfm.com.au Sunshine Branch: 180-184 McIntyre Rd, Sunshine North, VIC 3020 Phone: 03 8312 1600 Fax: 03 9356 0589 Contact: Jim Carpoussis Email: jim@cfm.com.au Website: www.cfm.com.au Business description: CFM is Australia’s leading supplier and service experts of commercial catering equipment to the hospitality industry. CFM is a one- stopshop that supplies a vast array of products and shop fitting services including cooking & baking equipment, refrigeration and custom stainless steel solutions with financing options available. We have a dedicated service team on call to minimise your equipments’ downtime. Our Clayton and Sunshine showrooms offer a wide selection for restaurants, franchise outlets and cafes. COMPLETE FRAMING PO Box 8193 Maroochydore DC QLD 4558 Phone: 07 5443 9372

HEALTH & SAVINGS PO Box 533 Narellan NSW 2567 Phone: 1300 668 299

COST LESS PLANTS Lot 1 Seaview Road Yatala Vale SA 5126 Phone: 08 8289 3393

HORSELAND Locked Bag 1B Number 11 Nunawading VIC 3131 Phone: 03 9845 0600

DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS 24 Holmes Street North Geelong VIC 3215 Phone: 03 5277 2775

HOUSE 425 St Kilda Road Melbourne VIC 3004 Phone: 03 9863 2388

DE POT MAN PO Box 6330 Toowoomba QLD 4350 Phone: 07 4659 9303 DIA ORO JEWELLERS 79 May Road Lalor VIC 3075 Phone: 9465 6111 DOLLAR CURTAINS Factory 8/97-107 Canterbury Road Kilsyth VIC 3137 Phone: 03 9237 1200 DRUMMOND GOLF SHOPS Unit A7 Hallmarc Business Park 2A Westall Road Springvale VIC 3171 Phone: 03 9565 1400 DYMOCKS 428 George Street Sydney NSW 2000 Phone: 1800 643 303 EARTHBORN 30 Collingwood Street Albion QLD 4010 Phone: 07 3262 7366 FLOWERS BY FRUIT PO Box 503 Kingsgrove NSW 1480 Phone: 1300 767 325

HOWARDS STORAGE WORLD 4/49 Frenchs Forest Road Frenchs Forest NSW 2086 Phone: 02 9452 8888 IGA 218 Bannister Road Canning Vale WA 6155 Phone: 08 9311 6000 INBLOOM FLORIST 45 Pine Valley Road Galston NSW 2159 Phone: 02 9655 1330 IN.CUBE8R GALLERY 321 Smith Street Fitzroy VIC 3065 Phone: 0402 286 076 KELLY SPORTS Suite 1, 1 Cookson Street Cambellwell VIC 3124 Phone: 03 9384 2204 KING OF THE PACK Suite 3, Level 1, 64-70 Main Street Blacktown NSW 2148 Phone: 02 9676 4122 LAUBMAN AND PANK 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 9333

NAPOLEON PERDIS PO Box 7198 Alexandria NSW 2015 Phone: 02 8595 0911 NIGHTOWL CONVENIENCE Locked Bag 3020 Springwood QLD 4127 Phone: 07 3387 8787 OPSM 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333 OZ DESIGN FURNITURE PO Box 3598 Rouse Hill NSW 2155 Phone: 02 8887 9444 OZSPY Unit 6, 42 Burnside Road Stapylton QLD 4207 Phone: 07 3382 7497 PACK & SEND Unit 6, 43 Heathcote Road Moorbank NSW 2170 Phone: 02 8778 5699 PARAFFINE 15 Thomas Street Brunswick VIC 3056 Phone: 0418 324 384 PRICE ATTACK 12 Thompson Street, Bowen Hills QLD 4006 Phone: 07 3216 1616 REVOLUTION CD 49 Monaro Street Queanbeyan NSW 2620 Phone: 02 6297 0067 SHAVER SHOP Level 3, Office Tower 2, Chadstone Shopping Centre 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9840 5900

SHEDS N MORE Factory 6, 2122 Hume Highway Campbellfield VIC 3061 Phone: 03 9308 0222

THE NEW LOGO

SLEEPY’S Unit 9/16 Metroplex Avenue Murrarie QLD 4172 Phone: 07 3895 4100 Stacked logo

snooze 21 A Shierlaw Avenue Canterbury VIC 3126 Phone: 0427 401 169 Fax: 03 9888 6327 Contact: Alistair Browne Email: alistairb@snooze.com.au Website: www.snooze.com.au Business description: Snooze is Australia’s premiere bedding retailer, and has been recognised numerous times by the franchising industry as being one of Australia’s Top 10 franchise businesses. Snooze is also Australia’s longest operating franchise business, so joining the Snooze family means you’re becoming part of one of Australia’s most successful retail businesses, with more than 30 years of experience. Snooze is always on the lookout for enthusiastic individuals to join the team and can also offer prospective franchise partners the option of receiving vendor finance. For more information on this exciting business opportunity, request your information pack here! Year established: 1974 Number of franchise outlets: 73 Initial franchise fee: $450,000 + Investment required: 5 years with 5 year option Training & support: Snooze provides each of its franchisees with initial and ongoing training and support across all business areas to ensure each business is successful and continues to grow. In addition to ongoing training, Snooze also hosts regular meetings, forums and conferences for franchisees to network with colleagues and learn more about the business. This ensures each franchisee is aware of company news, able to speak directly with the senior management team, and be the first to preview new products and technologies from suppliers. Locations available: Australia-wide SNOWGUM PO Box 1343 Clayton VIC 3169 Phone: 03 9543 8844 SOLOMONS FLOORING PO Box 166 Mulgrave VIC 3170 Phone: 1800 765 666 SPECSAVERS 520 Graham Street Port Melbourne VIC 3207 Phone: 03 8645 0700 SPORTSCO Level 3, Office Tower 2, Chadstone Place Chadstone Shopping Centre, 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9567 2600

STAR MART

TOTAL TOOLS

2 Market Street Sydney NSW 2000 Phone: 02 9250 5000 Email: franchdev@caltex.com.au Website: www.caltex.com.au Business description: Caltex Star Mart is Australia’s number one convenience retailer and has locations in every state and territory across the country. A select amount of Star Mart opportunities now exist for high calibre franchisees with a passion for retail and a burning desire to be successful. For more information about a Caltex franchise, please visit www.caltex.com.au and register your interest by clicking on ‘Franchising at Caltex’. Membership: Franchise Council of Australia Year established: 1941 Number of franchise outlets: 630+ Initial franchise fee: $200k-$600k Investment required: $250k-$700k Training & support: Four week comprehensive training program and ongoing support Locations available: Australia wide

19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300 Fax: 03 9394 1699 Contact: Neville Bruns Email: newstores@totaltools.com Website: www.totaltools.com.au Business description: The Total Tools brand promise is to have the broadest range of superior trade tools available on the market to service the needs of those who use their tools for a living. This, backed by the unrivalled retailing standards in the tool industry and experienced staff offering professional advice and service, has firmly established Total Tools as the market leader in professional tool retailing. Membership: Franchise Council of Australia Year established: 2008 Number of franchise outlets: 34 Initial franchise fee: POA Investment required: POA Training & support: Yes Locations available: NSW, QLD, SA & VIC

STRATHFIELD Phone: 13 11 77 STRUDDY’S SPORTS 1/26 Darnick Street Underwood QLD 4119 Phone: 07 3341 0011 SUPANEWS Level 23, 76 Queen Street Brisbane QLD 4000 Phone: 07 3221 0211 TELECHOICE 74 Eastern Road South Melbourne VIC 3205 Phone: 03 8699 2555 THE ATHLETE’S FOOT AUSTRALIA Locked Bag 8 Redfern NSW 2016 Phone: 02 8310 0000 THE COMPLETE GARDEN 25 Hesling Court Bendigo VIC 3550 Phone: 03 5443 3551 THE CONFECTIONERY & PARTY SHOP 298 Wyndham Street Shepparton VIC 3630 Phone: 03 5822 0877 THE COUNTRY BREWER 1/148 Toongabbie Road Girraween NSW 2145 Phone: 02 9896 1366 THE INK SHOP PO Box 624 Bellara QLD 4507 Phone: 07 3408 6421 THE MATTRESS SUPERMARKET c/- PO Box 8749 Gold Coast Mail Centre QLD 9726 Phone: 0422 184083 TILE MART 506 Geelong Road (Cnr Tottenham Pde) Tottenham VIC 3012 Phone: 03 9325 3000

TSG FRANCHISE MANAGEMENT PTY LTD Level 7, 89 High Street Kew VIC 3101 Phone: 1800 777 079

united petroleum pty ltd 200 Hoddle Street Abbotsford VIC 3067 Phone: 03 9413 1400 Fax: 03 9413 1401 Contact: Adrian Gallace franchiseinfo@unitedpetroleum.com.au Email: Website: www.unitedpetroleum.com.au Business description: Established in 1993, United Petroleum is a proud Australian-owned independent fuel retailer with over 270 sites operating throughout Australia. In late 2007, United turned its attentions towards becoming a leading franchisor and continues to invest heavily in creating a strong, competitive retail model through highly effective promotional and marketing programs, including the necessary training and support. United are now seeking ambitious and equally committed Franchisees to join them. Membership: FCA Year established: 2008 Initial franchise fee: $145,000 + GST Investment required: $450,000 + Training & support: Initial comprehensive training is provided which includes site specific training. On-going training and support is provided Locations available: Australia wide

AUSTRALIAN franchise listings VAST INTERIORS 31 Doggett Street Newstead Qld 4006 Phone: 07 3252 7675 WILD CARDS & GIFTS PO Box 937 South Melbourne VIC 3205 Phone: 03 9696 1488 WORKOUT WORLD Phone: 0402 733 092

Signs & Graphic Services AVANTI SIGNS 18A Pittwin Road Capalaba QLD 4157 Phone: 1800 617 100

“Getting the cultural fit right is as important as making sure passion aligns. Get these two right and you have a winning combination.” Janine Allis.

Trade & Services

SIGN*A*RAMA Unit 28, 56 Buffalo Road Gladesville NSW 2111 Phone: 1800 662 663

ECOSMART HOT WATER PO Box 6089 Silverwater NSW 2128 Phone: 133 326

SIGNS ON THE MOVE PO Box 299 Geelong VIC 3220 Phone: 0419 345 220

JIM’S ANTENNA’S Phone: 131 546

SIGNWAVE World Link Centre, Suite 114 189E South Centre Road Tullamarine VIC 3043 Phone: 03 9604 5200

“Developing a thorough business plan can not only help your business avoid the pitfalls presented by changing economic conditions but can effectively position your franchise for future growth.” Darryn McAuliffe.

Telecommunications CRAVE COMMUNICATIONS PO Box 1131 Newport NSW 2106 Phone: 02 8705 6205 PHONE CENTRAL PO Box 548 Capalaba QLD 4157 Phone: 07 3320 1414 TELCOINABOX Level 6, 9-13 Young Street Sydney NSW 2000 Phone: 1300 783 526 ‘yes’ OPTUS SHOP SingTel Optus Pty Limited 101 Miller Street North Sydney NSW 2060 Tel: 02 9342 5459

vending AUSTVENDING PTY LTD 261 Churchill Road Prospect SA 5082 Phone: 1300 769 967 BOX CORPORATION PO Box 156 North Fremantle WA 6159 Phone: 08 9200 2251 CUPA NUTZ 3 Herbert Street Parkdale VIC 3195 Phone: 0425 838 800 GAMEKING AUSTRALIA PO Box 348 Morisset NSW 2264 Phone: 0414 868 500 KOALA KRANE Unit 204/360 Marine Parade Labrador QLD 4215 Phone: 0427 888 635 MOVIEMATE AUSTRALASIA PO Box 944 Bribie Island QLD 4507 Phone: 0458 818 706

JIM’S ELECTRICAL Phone: 131 546 JIM’S GLASS Phone: 131 546

PROVENDER VENDING Unit 3, 207 Young Street Waterloo NSW 2017 Phone: 1800 121 111

JIM’S PLUMBING Phone: 131 546 JIM’S SECURITY DOORS Phone: 131 546 JIM’S SOLAR Phone: 131 546 PLATINUM ELECTRICAL CONTRACTORS 1/40 Bessemer Street Blacktown NSW 2148 Phone: 1800 752 846 SHOWER SURGEON PO Box 208 Oaklands Park SA 5046 Phone: 0412 135 647

Travel BCT TRANSFERS PO Box 6746 GCMC QLD 9726 Phone: 1300 763 005 CON-X-ION PO Box 283 Ashmore City QLD 4214 Phone: 07 5556 9888 HARVEY WORLD TRAVEL PO Box 6004, Shoppingworld North Sydney NSW 2059 Phone: 02 8229 4144 JETSET TRAVELWORLD GROUP Level 3, 77 Berry Street North Sydney NSW 2060 Phone: 02 8229 4000

“The cost and complexity of a structure should always be weighed against the benefits provided.”

RP VENDING PO Box 790 North Ryde NSW 1670 Phone: 1800 066 112 TAKE 3 Level 40, 140 William Street Melbourne VIC 3000 Phone: 03 9229 3899

Workplace Health & Safety FISHER JENKIN Unit 2, 290 Whitehall Street Yarraville VIC 3013 Phone: 03 9689 9600 HIP POCKET WORKWEAR & SAFETY 83 Garsed Street Bendigo VIC 3550 Phone: 03 5444 4683 SAFETYQUIP PO Box 1332 Noosa Heads QLD 4567 Phone: 07 5455 3822 TESTEL PO Box 291 Unley SA 5061 Phone: 1300 881 116

“No person should go into business, particularly a franchise business, without getting some advice from a competent lawyer and accountant.” Raynia Theodore.

Jamie Bishop.

Accounting & Financial Services BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 Phone: (AUS) +61 7 5553 8200 CAL SYSTEMS PO Box 221 Waikanae Phone: 04 293 6899 FIFO CAPITAL PO Box 851 Robina QLD 4226 Freephone: 0800 333 436 FIRST CLASS ACCOUNTS PO Box 851 Robina DC QLD 4226 Freephone: 0800 777 552 HUMPHRIES ASSOCIATES LTD PO Box 13 676 Auckland NZ Phone: 09 634 3150 JUST LOANS PO Box 2560 Dunedin 9044 Phone: 0800 333 455 MIKE PERO MORTGAGES PO Box 2060 Christchurch 8140 Phone: 03 365 9440 NEW ZEALAND HOME LOANS PO Box 161 Hamilton 3240 Phone: 07 839 0998

Automotive Products & Services 0800 2 FIX IT Phone: 0800 234 948 AA AUTO SERVICE & REPAIR PO Box 5 Auckland Phone: 09 966 8800 AUTO ONE PO Box 3342 Napier Phone: 06 843 5949 COLORGLO INTERNATIONAL Phone: 09 524 6214 DRI WASH ‘N GUARD PO Box 3410 Narrellan DC NSW 2567 AUS Phone: (AUS) +61 2 4648 6100 ENZED Private Bag 14906, Panmure, Mount Wellington Auckland Phone: 09 574 1744 EXTREME AUTOMOTIVE PARTS DISTRIBUTORS PO Box 1518 Hamilton Phone: 0800 498 7363 FINAL TOUCH PO Box 1083 Cambridge 3450 Phone: 09 358 1141 HONDA PO Box 97-340 South Auckland Mail Centre Manukau City Phone: 09 262 7304 MAG & TURBO WAREHOUSE PO Box 97528 Manakua Phone: 0800 MAGS 4 U

MARSHALL BATTERIES PO Box 36026 Lower Hutt Wellington Phone: 04 568 4269 MAZDA NEW ZEALAND PO Box 132057 Sylvia Park Auckland 1644 Phone: 0800 800 626 MIDAS NEW ZEALAND PO Box 305521 Triton Plaza, North Shore Auckland 0757 Phone: 09 415 0232 MINI FUELS & OILS Unit 3, 110 Mays Road Onehunga, Auckland Phone: 09 622 2671 MOTIVITY FRANCHISING Suite 170, 15 Albert Ave Broadbeach QLD 4218 AUS Phone: (AUS) +61 425 239 863 OIL CHANGERS NEW ZEALAND Unit 12 / 14 Acheron Drive Christchurch Phone: 03 343 6080 PIRTEK 10 Ross Reid Place East Tamaki Auckland Phone: 09 274 6925 PIT STOP PO Box 12240 Penrose Auckland Phone: 09 634 3666 SNAP-ON TOOLS 80 Holbeche Road Arndell Park NSW 2148 AUS Phone: 0800 762 766

Building Products & Services ACCESSMAN PO Box 11 281 Sockburn Phone: 03 341 6333 ADEN FRANCHISE GROUP 10 Boston Road Mt Eden Auckland Phone: 09 377 6311 AERIAL MASTER 345a Rosetta Road Paraparaumu Wellington 5032 Tel: 0272 218 763 CENTRAL LANDSCAPE & GARDEN SUPPLIES Phone: 09 273 5352 COOLTIME PO Box 12242 Chartwell Square Hamilton 3248 Phone: 0800 266 584 CUTSHOP Unit H/67 Elizabeth Knox Place Mt Wellington Auckland Phone: 0800 CUTSHOP DIAMOND FUSION PO Box 60351 Titirangi 0642 Phone: 0800 667 278 DREAM DOORS PO Box 31 Lake Hawea 9345 Phone: 03 443 5133 FIREWATCH LIMITED 8c Piermark Drive Albany Auckland 0632 Phone: 09 415 3337

SUCKIE MOTO FRANCHISING LTD PO Box 54224 The Marina Auckland 2144 Phone: 021 278 2566

FIX IT BUILDING SERVICES PO Box 31632 Lower Hutt Wellington Phone: 0800 226 349

THE TOUCH UP GUYS 444b Beach Road Murrays Bay Auckland 0630 Phone: 0800 759 363

FLETCHER ALUMINIUM PO Box 14107 Panmure, Mount Wellington Auckland Phone: 09 574 1500

Beauty Products & Services JUST CUTS Phone: 09 360 9603 LUSH LASHES 29a Marina Grove Lower Hutt Wellington Phone: 0800 587 4527 RODNEY WAYNE PO Box 825 Shortland Street Auckland 1140 Phone: 09 358 4644 TEETH WHITENING ASSOCIATES Suite 1 (Ground Floor) 291 Tamaki Drive, Kohimarama Auckland 1071 Phone: 09 578 3282 TONI&GUY Phone: 09 847 9219 WAXNLASER Phone: 0800 838 329

GJ GARDNER 19 Tarndale Grove Albany 0751 Phone: 09 415 2488 GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 AUS Phone: (AUS) +61 2 8817 5900 HAMMER HARDWARE Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9953 HYDRAULINK PO Box 12826 Penrose Auckland Phone: 09 525 2626 JENNIAN HOMES PO Box 847 Tauranga 3140 Phone: 07 578 2301 JUST CABINS Phone: 09 434 6866 KINETIC ELECTRICAL PO Box 8628 Havelock North Hawke’s Bay Phone: 06 878 1103

NEW ZEALAND franchise listings KITCHENS REFRESHED PO Box 75-937 Auckland Phone: 0800 100 130

TINT PRO PO Box 13 108 Onehunga Phone: 0800 846 877

LASER ELECTRICAL GROUP PO Box 19005 Avondale Auckland Phone: 09 820 3800

UVTEC PO Box 20 Tauranga Phone: 07 548 2723

LASER PLUMBING PO Box 19005 Auckland 1746 Phone: 09 820 3800

WET SEAL PO Box 33-720 Takapuna Auckland Phone: 0800 436 000

LATITUDE HOMES PO Box 72512 Papakura 2244 Phone: 09 298 5811 LOCKWOOD HOMES Private Bag RO 3034 Rotorua Phone: 07 347 7756 MITRE 10 Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9900 MODA LTD PO Box 21709 Henderson Auckland Phone: 09 835 2221 MR FENCER PO Box 5343 Frankton Hamilton Phone: 0800 673 362 MR PLUMBER PO Box 112-305 Auckland 1642 Phone: 0800 800 202 NAVIGATION HOMES 673 Karaka Road Auckland 2580 Phone: 09 294 6135

Business Services ACARDO WORKPLACE SAFETY SUPPLIES Phone: 0508 ACARDO ACTIONCOACH Phone: 0800 228 466 ADVANCE INTERNATIONAL 663 Great South Road Penrose Auckland 1061 Phone: 0800 223826 APPARELMASTER PO Box 38456 Wellington Mail Centre Lower Hutt 5045 Phone: 04 569 3652 ARMSTRONG SMARTER SECURITY Phone: 029 474 9007 BBX MANAGEMENT PO Box 803 L4 106 Gloucester Street Christchurch Phone: 03 372 1562 BEVINCO PO Box 12 195 Beckenham Christchurch Phone: 03 332 6560

EMBROIDME PO Box 51890 Pakuranga Auckland 2140 Phone: 09 577 4223 FASTWAY COURIERS Shed 5, Level 1, Lever Street Ahuriri, Napier Phone: 0800 4 FASTWAY FLO2CASH PO Box 301 199 Albany Auckland 0752 Phone: 0800 356 222 GRAFFITI DOCTOR Phone: 0800 482 437 HELIUM WORK SEARCH PO Box 1594 Wellington 6140 Phone: 04 916 2180 HUMITECH Phone: 0800 486 434 JIM’S TEST & TAG Phone: 0800 454 654 KIWIHOST 3/93 Main South Road Upper Riccarton Christchurch 8442 Phone: 03 343 5007 LEADERSHIP MANAGEMENT 1400 Malvern Road Glen Iris VIC 3146 AUS Phone: 0800 333 270 LINK BUSINESS SERVICES PO Box 12-324 Penrose Auckland Phone: 09 555 6007 MANDEVILLE MARKETING PO Box 36743 Merivale Christchurch 8146 Phone: 0508 776 668

BIG PADDLE COMPANY Phone: 09 630 7710

MEGA SERVICES PO Box 3061 Christchurch Phone: 03 384 4885

NZ FLOORSANDING CO PO Box 13286 Tauranga 3141 Phone: 0800 693 566

CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400

MINI TANKERS Unit 3, 110 Mays Road Onehunga Auckland Phone: 09 622 2671

PLACEMAKERS 150 Marua Road Mt Wellington 1134 Auckland City Phone: 09 525 5100

COMPLETE FIRST AID SUPPLIES PO Box 69-123 Glendene Auckland 0645 Phone: 09 827 7726

MONEY CONCEPTS NEW ZEALAND 2nd Floor, 111 Molesworth Street Wellington 6001 Phone: 02 7255 5951

REFRESH RENOVATIONS PO Box 37-41 Parnell Auckland Phone: 09 303 0670

CORPORATE CABS PO Box 24 319 Royal Oak Auckland 1345 Phone: 09 375 3105

NEW ZEALAND POST LIMITED Customer Service Centre PO Box 39100 Wellington Mail Centre Lower Hutt 5045 Phone: 0800 501 501

REZLAB GROUP HOLDINGS 57 Higgins Road Hamilton Phone: 0800 REZLAB

CRESTCLEAN PO Box 740 Dunedin 9054 Phone: 03 477 1126

SIGNATURE HOMES PO Box 305393 Triton Plaza North Shore City 0757 Phone: 09 415 2468

DESIGN IMPORTANCE 420 Mt Alexander Road Ascot Vale VIC AUS Phone: (AUS) +61 4 1430 3080

PACK & SEND Unit 1, 213 Blenheim Road Riccarton, South Island Christchurch Phone: 03 982 7252

DISTRIBUTION INTERNATIONAL PO Box 36611 Merivale Christchurch 8146 Phone: 0800 366 116

PROTECTA GLASS LIMITED PO Box 722 Orewa 0946 Auckland Phone: 02 7292 4640

ECOMIST Eastgate Business Park 800 Te Ngae Rotorua Phone: 0800 75 75 78

QJUMPERS PO Box 13354 Bay Central Tauranga Phone: 0800 QJUMPERS

NEW ZEALAND HEAT PUMPS PO Box 35202 Shirley Christchurch Phone: 0800 200 400

SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 TASMAN INSULATION PO Box 12 069 Penrose Auckland Phone: 09 579 2139

OFFICE PRODUCTS DEPOT Phone: 09 915 4544

THE BARN COMPANY Phone: 09 438 1562

CREST COMMERCIAL CLEANING LTD PO Box 740 Dunedin 9054 Phone: 03 477 1126

RESUME ONE Unit 27/595 Laurie Southwick Parade Gulf Harbour 0930 Auckland Phone: 09 235 8484

ENVIRO CLEAN & RESTORATION Unit 1, 35 Maurice Road Penrose Auckland 1642 Phone: 09 636 1320

SMALL BUSINESS ACCOUNTING Phone: 0800 999 SBA SNAP PRINTING Phone: 09 379 0822 SPEEDY SIGNS PO Box 51-890 Auckland Phone: 09 577 4223 SUPER SHUTTLE Phone: 09 522 5710 TELCOINABOX Po Box 331-166 Takapuna Auckland 0740 Phone: 0800 7 TELCO THEXTON ARMSTRONG Phone: 02 7509 3385 VITAL CARE NEW ZEALAND PO Box 8036 Tauranga Tel: 07 576 7374

“Success (or failure) in life and business is created by the people you choose to surround yourself with.” Janine Allis

SKIDS - Safe Kids in Daily Supervision Ltd 9 Lockhart Place Mt Wellington, Auckland Phone: 0800 754 372 Fax: 09 576 9902 Contact: Chris Bartels Email: chris@skids.co.nz Website: www.skids.co.nz Business description: sKids offers Out of School Care for 5 –13 year olds. Our Award winning Franchise System allows Franchisees to provide a professional service for children, based on school grounds creating a safe and fun environment. Training and support are key to our success. Our franchises give you flexibility as well as lots of fun. We have Direct Franchises available and in some cases Master Franchises. Ask about our income guarantee. Membership: Franchise Association of New Zealand, OSCN Year established: 1996 Number of franchise outlets: 92 Initial franchise fee: $34,000+gst Training & support: Initial 2 week training and then onsite training and support Locations available: Throughout NZ STRETCH-N-GROW PO Box 65147 Mairangi Bay Auckland 0741 Phone: 09 447 1827

Cleaning Services

GREEN ACRES FRANCHISE GROUP PO Box 41271 St Lukes Auckland 1346 Phone: 0800 803 200 GREEN CLEEN Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 AUS Phone: (AUS) 1300 550 523 GROUT PRO 11 Winston Ave, Parmeston North Phone: 07 552 5311 JANI KING (NZ) LTD 66 Hillside Road Glenfield Auckland Phone: 09 441 9996 PARAMOUNT SERVICES 1st Floor, 4 Murdoch Road Grey Lynn Auckland 1002 Phone: 09 376 7850 SELECTCLEANING Phone: 0800 278 493 SOFTWASH PO Box 20293 Hamilton 3241 Phone: 07 848 1700

Clothing Alterations & Drycleaning LOOKSMART ALTERATIONS Level 3, 73-75 Dunmore Street Wentworthville NSW 2145 AUS Phone: (AUS) +61 2 9637 8222

Children’s Products & Services ABACUS MATHS ACADEMY LTD 42 Ascot Ave Remuera Auckland 1050 Phone: 09 5221 238 BABY ON THE MOVE 84 Wech Drive Warkworth North Auckland 0910 Phone: 09 422 2285 GRASSHOPPER SOCCER Phone: 04 889 2013 JUMPING BEANS INTERNATIONAL Phone: 09 475 9204 KEA KIDS CLUB PO Box 75/580 Manurewa 2243 Auckland Phone: 09 535 2187 KELLY SPORTS Phone: 09 427 9377 LITTLE DRIBBLERS Phone: 04 586 6006 LITTLE KICKERS Auckland 1025 Phone: 09 815 8607 LOLLIPOPS PLAYLAND & CAFÉ 10 Rosewood Lane Tauranga Phone: 03 322 4549 MY GYM PO Box 58813 Greenmount Auckland Phone: 09 274 4949

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AMAC PO Box 48 078 Blockhause Bay Auckland 0644 Phone: 0800 262 269 AMAZING CLEAN NEW ZEALAND Unit 7, 21 Railside Place Frankton Hamilton 3204 Phone: 0800 2 AMAZE (2 26293) BUSY BEE CLEANING SERVICES PO Box 6423 Upper Riccarton Christchurch 8442 Phone: 03 423 9688 CEILING MASTER PO Box 20396 Christchurch 5 Phone: 03 365 5111 CLEAN PLANET FRANCHISE LTD 51c Hastie Avenue Mangere Bridge Auckland 2022 Phone: 09 622 0828 CLEANCORP FRANCHISE SYSTEM 158 Beach Road Parnell Auckland Phone: 0800 422 677 CLEANTASTIC PO Box 7425 Taradale Napier 4141 Phone: 06 844 3468 COOKRIGHT KITCHEN SERVICES PO Box 3183 Napier 4142 Phone: 06 354 3150

Computer Products & Services CARTRIDGE WORLD Phone: 03 446 8600 COMPUTER SOLUTIONS SALES & SERVICE PO Box 11-193 Palm Beach Papamoa 3151 Phone: 07 571 0235 COMPUTER TROUBLESHOOTERS Phone: 0800 728 768 GEEKS ON CALL Phone: (AUS) +61 408 847 524 GEEKS ON WHEELS PO Box 9780 Marion Square Wellington 6141 Phone: 04 891 0269 NEED A NERD PO Box 86 Clive Hawke’s Bay 4148 Phone: 0800 633 326

“You can achieve more momentum and success simply by embracing a shift into more positive thinking patterns.” Tania Allen.

NEW ZEALAND franchise listings

“Franchising is often considered an exciting venture, but it is also important to remember that the franchise relationship is intricate, complex and highly regulated.” Raynia Theodore.

Distribution AUSSIE FARMERS DIRECT Building 2, 9 Ferndell Street Granville NSW 2142 AUS Phone: 1300 MILKMAN LIFETIME DISTRIBUTORS 135b Morrin Road Mt Wellington Auckland Phone: 09 574 6695 SIMPLY SQUEEZED PO Box 71 Bay View Hawke’s Bay 4149 Phone: 0800 807 142 THE TRUSTY DELIVERY CO PO Box 16-381 Christchurch 8441 Phone: 0800 443 355

Educational & Training Systems BOOKENDS LTD PO Box 36514 Merivale Christchurch 8146 Phone: 03 377 9555 LCF FUN LANGUAGES PO Box 89060 Torbay Auckland NZ Phone: 0800 836 000 MATHZWISE Phone: 0800 mathzwise NUMBERWORKS’NWORDS NZ Phone: 0800 386 2665 PACIFIC SIMULATORS 2010 LIMITED Unit 2, 103 Main South Road Sockburn Christchurch 8042 Phone: 03 343 0864

Entertainment KIWIKRANE PO Box 41398 St Lukes Auckland 1346 Phone: 09 846 2800 MEGAZONE LASER GAMES PO Box 78396 Grey Lynn Auckland Phone: 09 360 2900

Food - Bakeries

CAFE2U PTY LTD BAKERS DELIGHT Level 1, 293 Camberwell Rd Camberwell VIC AUS 3124 Phone: 0800 225 388 Contact: Franchisee Recruitment Team Email: franchiserecruitment@ bakersdelight.com.au Website: www.bakersdelight.co.nz Business description: Bakers Delight, Australia’s most successful bakery franchise was established in 1980. An Australian owned company, Bakers Delight boasts over 700 bakeries employing more than 15,000 people throughout Australia, New Zealand and Canada. The network is seeking passionate people who are ready to embark on business ownership immediately or to begin training for future opportunities through our structured training program. Bakers Delight holds a healthy 13.8 per cent of the Australian bread market (Roy Morgan Single Source data May 2012) – a stable market based on Australia’s love for freshly baked bread, and growing demand for nutritionally sound produce. Take the first step and contact the Bakers Delight franchise recruitment team www.bakersdelight.com.au or call 1300 309 759. Membership: FCA & FANZ Year established: 1980 Number of franchise outlets: 700 Across Australia, New Zealand and Canada Investment required: 30% or $150k Training & support: Full business and baking training provided as well as ongoing operational and network support. Locations available: Across Australia and New Zealand

Phone: 0508 004 388 Contact: John Stanton Email: jstanton@cafe2u.com Website: www.cafe2u.co.nz Business Description: Cafe2U is Australia’s No.1 mobile café system. With over 200 franchises worldwide, this Australian owned system offers a total business solution including comprehensive training and full-time ongoing support. Cafe2U’s unique ‘Acceleration Package’ assigns each franchisee a dedicated Franchisee Coach who launches the business alongside them. A revenue guarantee is also offered so you are ensured meaning higher profits sooner. A café without the hassles of rent or long hours provides the freedom to enjoy the lifestyle you deserve. Membership: FCA, FANZ Year established: 2012 Number of franchise outlets: 5 in New Zealand, 200 worldwide Initial franchise fee: Included in purchase price Investment required: $125,000 Training & support: Cafe2U’s unique Acceleration Package includes 4 weeks initial training. This comprises of classroom style business training, barista training and 2 weeks of a dedicated Franchisee Coach to build the business with the new franchisee. Ongoing support is with a dedicated Franchisee Development Manager. Locations available: New Zealand CAFÉ BOTANNIX Phone: 09 451 9119 CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 AUS Phone: (AUS) 1300 797 620 COFFEE CULTURE Phone: 03 377 2605

BRUMBY’S BAKERIES LIMITED PO Box 1549 Southport QLD 4215 AUS Phone: 0800 822 223 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 AUS Phone: 0800 843 452

Food – Coffee & Cafés BB’S CAFÉ PO Box 112-260 Penrose Auckland Phone: 09 525 7700

COLUMBUS COFFEE 201 Victoria St West Auckland, New Zealand Phone: 09 520 1044 ESQUIRES COFFEE HOUSE PO Box 68-324 Newton Auckland 1145 Phone: 09 377 7615 GLORIA JEAN’S COFFEES Phone: 09 520 6477 ICON COFFEE PO Box 25088 St Heliers Bay Auckland 1740 Phone: 09 524 5847

BREAKERS CAFÉ & BAR Phone: 06 834 0537

JAMAICA BLUE NZ PO Box 137228 Parnell Auckland Phone: 09 377 1901

“Make customer satisfaction your mission.”

MEGA CAFÉ Phone: 0800 100 110

Greg Nathan

MUFFIN BREAK PO Box 137-228 Parnell Auckland 1151 Phone: 09 377 1901

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NEW YORK DELI Phone: 03 968 4924 ROBERT HARRIS CAFÉ PO Box 58095 Greenmount Manakau 2141 Phone: 09 274 2777 SIERRA COFFEE Phone: 09 444 4369 STREETWISE COFFEE Phone: 06 364 5733 THE COFFEE CLUB PO Box 78-203 Grey Lynn Auckland 1245 Phone: 09 304 0008 THE COFFEE GUY PO Box 37526 Parnell Auckland Phone: 09 309 9727 THE COFFEE SHOT Phone: 03 472 8618 XPRESSO DELIGHT Phone: 021 875 431

Food – Restaurants & Dining Rooms COBB & CO Phone: 021 483 500 HOGS BREATH CAFÉ PO Box 8068 Cleveland, QLD 4163 AUS Phone: (AUS) +61 7 3488 6900

MCDONALDS RESTAURANTS NEW ZEALAND PO Box 6644 Wellesley Street Auckland 1141 Phone: 0800 622 227 PIZZA HUT Phone: 09 525 8700 SPAGALIMIS ITALIAN PIZZERIA Phone: 0800 113 113 THE ORIGINAL CALIFORNIA BURRITO COMPANY Phone: 0800 BURRITO VALENTINES RESTAURANTS Phone: 09 444 4819

Food – Retail ANCHOR FRANCHISE Fonterra Brands NZ Private Bag 75 806 Manurewa Phone: 0800 103 778 COOKIE TIME 789 Main South Road Templeton 8042 Phone: 03 349 6161 DONUT KING NZ PO Box 1549 Southport QLD 4215 AUS Phone: (AUS) 1800 067 619 THE FISHMONGER SEAFOOD DELICATESSEN PO Box 137340 Parnell Auckland Phone: 02 158 8880 FRUIT WORLD 8 Monahan Road Mt Wellington Auckland Phone: 09 274 0876 GOLDEN NUTS FRANCHISING NZ LTD 61A Athens Road Onehunga Auckland Phone: 021 126 3059

LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Phone: +61 3 9460 6700 Fax: +61 3 9460 3099 Website: www.laporchetta.com.au Email: franchising@laporchetta.com Contact: Franchise Enquiries Business description: La Porchetta is one of Australia & New Zealand’s largest fully licensed Italian family of restaurants. Opening up in 1985, La Porchetta serves pizza, pasta and main meals for value for money prices. La Porchetta has tried and tested systems in place including fully comprehensive training, manuals and on-going support. La Porchetta Pronto is a takeaway concept offering select menu items only, giving franchisees greater choice and flexibility on their businesses. Membership: Franchise Council of Australia & Restaurant and Catering Victoria Year established: 1985 Number of units: Approx 80 Investment required: La Porchetta restaurant range between $460,000-$520,000 La Porchetta Pronto range between $250,000$350,000 Training & support: Full training provided with induction program Locations available: Australia & New Zealand LJS FISH AND CHIPS RESTAURANT PO Box 110 Whitford Auckland 2149 Phone: 09 530 8090

102

HOLLAND & BARRETT Samuel Ryder House Townsend Drive, Attleborough Fields Nuneaton UK, CV11 6XW Phone: (UK) +44 2476 244 543 LENARD’S Level 1, 225 Montague Road West End QLD 4101 AUS Phone: (AUS) +61 7 3100 7800 LIME JUICE BAR PO Box 12-240 Penrose Auckland Phone: 027 222 7487 MEDITERRANEAN FOOD WAREHOUSE Phone: 04 939 8100 MR WHIPPY PO Box 133-070 East Ridge Auckland 4416 Phone: 09 521 9325 NEW ZEALAND NATURAL ICE CREAM 1 Accent Drive East Tamaki Auckland Phone: 09 274 6168 THE CHEESECAKE SHOP PO Box 58 599 Botany Auckland Phone: 09 274 5680 YÖGG Phone: 09 531 5911

Food – Take Away BLACK FOREST WAFFLE HUT Phone: 03 688 6064 BURGERFUEL PO Box 14 7320 Ponsonby Auckland Phone: 09 376 6007 BURGER WISCONSIN PO Box 24427 Wellington 6142 Phone: 04 384 9000 DOMINO’S PIZZA Phone: (AUS) +61 7 3633 3333 DONUT KING Phone: (AUS) +61 418 360 392 FRITZ WEINERS Phone: 0800 4 FRITZ HABITUAL FIX PO Box 101-622 North Shore Mail Centre Phone: 09 965 1300 JESTERS PIES PO Box 33-1185 Takapuna North Shore City Phone: 09 442 4680 OPORTO NEW ZEALAND Unit C, Aviemore Court 26 Aviemore Drive Highland Park Auckland Phone: 09 538 0006 SUBWAY Level 1, Unit B3 Corinthian Office Park 17 Corinthian Drive Albany Auckland Phone: 09 415 3091 THE PITA PIT Phone: 09 486 4664 WHOLLY BAGELS & WHOLLY PIZZA Phone: 04 499 2432

Health & Fitness ANYTIME FITNESS PO Box 15409 Dinsdale Hamilton Phone: 07 839 0209 CACI Phone: 021 980 890 CLUB PHYSICAL Phone: 09 417 0071 CONTOURS Phone: 09 577 4223 FOOT MECHANICS PO Box 13540 Tauranga 3141 Phone: 07 579 4073 FOREVER GREEN 41 Morrin Road St Johns Auckland 1072 Phone: 09 533 6450 JAMES MARX HYPNOSIS PO Box 11153 Papamoa Bay of Plenty 3151 Phone: 02 137 3523 JETTS FITNESS 24/7 7 Auburn Street Takapuna North Shore Takapuna Phone: 09 947 6534

NEW ZEALAND franchise listings NOT BIG ENOUGH PO Box 31-597 Lower Hutt Wellington Phone: 021 248 1735 SNAP FITNESS 24/7 1005 Ferry Road Ferrymead, Christchurch 8022 Phone: 021 243 4440 SNORE PRO PO Box 1099 Wellington Phone: 04 801 7225

Home Services 0800 SUNSHADE 514 Queen Street West Hastings 4122 Phone: 06 876 9675

ALU RESTORE

183 Otonga Road Rotorua Bay of Plenty 3201 Phone: 07 347 7186 AT YOUR REQUEST Phone: 0800 297 297 BATHROOM DIRECT Phone: 021 959 796 ECO INSULATION PO Box 305470 Triton Plaza North Shore City 0757 Phone: 09 477 0270 EXCEED HOME NETWORK Phone: 0800 252 736 FREEDOM COMPANION DRIVING SERVICES PO Box 302-424 North Harbour Auckland 0751 Phone: 0800 956 956 HARRISONS CARPET ONE Phone: 021 283 8040 HIRE A HUBBY PO Box 41 41271 St Lukes Auckland 1346 Phone: 09 845 2655 HOME INSTEAD SENIOR CARE C/O Historic Village Seventeenth Avenue Tauranga Phone: 0800 694 472 HOME PLUS PO Box 31015 Milford Auckland Phone: 09 478 8018 INNOVATIVE INTERIORS LTD 245 Allright Place Auckland Phone: 09 570 5029

Hotels, Motels & Apartments BELLA VISTA ACCOMODATION PO Box 262 Oamaru 9444 Phone: 03 4379 055 BEST WESTERN PO Box 1987 North Sydney NSW 2059 AUS Phone: NZ - 0800 best west (0800 2378 93) QUEST SERVICED APARTMENTS (NZ) LTD Level 4, 19-21 Como Street Takapuna, Auckland Phone: 09 366 9680

Landscaping & Gardening ARCHGOLA Phone: 09 426 0013 CREW CUT PO Box 90815 Auckland 1030 Phone: 09 481 0004 ECOTEC LAWN FIX 40 Anderson Lane RD 2 Tauranga 3172 Phone: 07 548 0008 JIM’S MOWING Phone: 09 522 2265 JIM’S TREES & STUMP REMOVAL Phone: 06 843 2848

ULTRA SCAN 47 Piakoiti Road Walton 3475 Phone: 05 0885 8727

Pool & Spa POOLWERX PO Box 718 Toowong QLD AUS Phone: 0800 543 419 SWIMART POOL & SPA SERVICES Phone: 0800 928 373

Real Estate & Property Services GREEN DOOR COMMISSION FREE REAL ESTATE 64 Montgomery Square Nelson 7010 Phone: 03 546 9332 HARCOURTS 7-9 Alpers Avenue Newmarket 1023 Phone: 09 520 5569 LJ HOOKER GROUP LTD Level 3, 3 City Road Auckland 1010 Phone: 09 308 0450

KWIK KERB PO Box 103 Mt Ommaney QLD 4074 AUS Phone: 0800 865 945

MIKE PERO REAL ESTATE LIMITED PO Box 29 530 Fendalton Christchurch 8540 Phone 0800 500 123

PALMERS GARDEN WORLD PO Box 331 586 Takapuna Auckland Phone: 09 443 9910

PROPERTY INDEPTH Phone: 0800 INDEPTH

PIMP MY LAWN PO Box 2437 Stortford Lodge Hastings 4153 Phone: 0800 111 001 RAPID LAWN Phone: 021 365 296

Mobile Franchises BARK BUSTERS Phone: 0800 167 710

INSULTECH GROUP Phone: 09 263 9770

DRIVING MISS DAISY PO Box 8489 Havelock North 4157 Phone: 0800 948 432

METICULOUS HOME SERVICES PO Box 31520 Milford Auckland Phone: 09 449 2004

FIBRENEW PO Box 29-300 Fendalton Christchurch Phone: 03 358 4290

RAINAWAY SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147

MOBILE HAND CAR & MARINE GROOMING 1300 Weranui Road RDI Silverdale Auckland Phone: 09 307 3737

V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau City 2104 Phone: 09 263 0544

THE SHOT MOBILE PO Box 65 Port Chalmers Dunedin 9023 Phone: 03 472 8618

PURE PROTECT PO Box 9428 Newmarket Auckland Phone: 09 280 4830

QUINOVIC PROPERTY MANAGEMENT PO Box 6618 Wellington 6141 Phone: 04 801 7880 RAY WHITE REAL ESTATE PO Box 6067 Wellesley Street Auckland Phone: 09 377 5069 RE/MAX NEW ZEALAND Level 1, 70 Stanley Street Parnell Auckland 1010 Phone: 09 309 8478 REALSURE THE HOUSE INSPECTORS PO Box 48034 Silverstream Wellington Phone: 04 939 0296 SITEFINDERS Phone: 027 919 4349 THE NZ HOUSE INSPECTION COMPANY 63 Moana Road Plimmerton Wellington Phone: 0800 751 751 TOP SNAP Phone: 0508 867 762 WHATS UP HOUSE INSPECTIONS Phone: 021 952 397

WINDOW TREATMENTS PO Box 6260 Upper Riccarton Christchurch 8442 Phone: 021 338 031

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Rent or Hire AVIS RENTAL Private Bag 92802 Penrose Auckland 1642 Phone: 09 525 2850 BETTA RENTAL CARS 169 Main Highway Elleslie Auckland Phone: 09 525 2951 DVDNOW KIOSKS Phone: 0800 DVDNOW HANDY RENTALS 248 Thorndon Quay Thorndon Wellington Phone: 04 470 7710

TACKLEBOX PO Box 16258 Bethlehem Tauranga Phone: 07 579 3677

DOLLAR VALUE Phone: 029 289 6149

TAKE NOTE PO Box 97-063 SAMC Manukau Auckland Phone: 09 262 2486

DYMOCKS 428 George Street Sydney NSW 2000 AUS Phone: (AUS) 1800 643 303 EGG MATERNITY 115 Khyber Pass Graston Auckland Phone: 09 523 0398 FOOTLOOSE Phone: 09 298 0653 FURNITURE COURT Phone: 09 277 5465

HERTZ Private Bag 4716 Christchurch 8140 Phone: 03 358 6789

GODFREYS 17-21 Cavendish Drive Manukau Auckland 2104 Phone: 09 263 7636

LAZERBIKE Phone: 027 682 0122 MR RENTAL Unit 6, 706 Great South Road Penrose Auckland Phone: 09 579 8122 PEGASUS RENTAL CARS PO Box 47 818 Ponsonby Auckland 1144 Phone: 09 378 7940

HARDY’S HEALTH STORES PO Box 19004 Hamilton Phone: 07 838 3274

K & B MANNINEN LTD Christies Jewellery PO Box 5103 Palmerston North 4441 Phone: 06 825 6117

RENT-A-DENT PO Box 73-105 Auckland Airport Phone: 09 275 2914 UNITED VIDEO PO Box 12250 Chartwell Square Hamilton 3284 Phone: 07 853 7035 VIDEO EZY Phone: 09 302 2229

LIQUORLAND Phone: 09 621 0875 NIGHT ‘N DAY FOODSTORES PO Box 5769 Dunedin 9058 Phone: 03 477 2340 PALMERS Phone: 09 443 9910

Retail BATHROOM WAREHOUSE PO Box 12075 Central Mall Rotorua Phone: 07 343 6676 BEDPOST PO Box 23-364 Hunters Corner Paptoetoe 2155 Auckland Phone: 09 278 1010 BIN INN RETAIL GROUP PO Box 230271 The Hub Botany 2163 Auckland Phone: 09 572 0220 CASH CONVERTERS LTD PO Box 302212 North Harbour North Shore 0751 Phone: 09 414 1960 CASHBOX 94 Wairau Road Glenfield Auckland 0627 Phone: 09 444 7477 CIVIC VIDEO Level 1, 268-270 Manukua Road Parnell Auckland 1151 Phone: 09 523 5471

THE 2 N’5 SHOP Level 2, 87 Devon St East New Plymouth Phone: 06 757 2702 THE ATHLETES FOOT RD 1 Silverdale Auckland 1140 Phone: 0800 BESTFIT THE SWEETEST LITTLE CHOCOLATE SHOP PO Box 5474 Wellesley Street Auckland 1141 Phone: 09 374 4550 TOYWORLD PO Box 8898, Symonds Street Auckland 1150 Phone: 09 374 1500

GUTHRIE BOWRON PO Box 30644 Lower Hutt Phone: 04 569 8130

HARVEY WORLD TRAVEL Phone: 09 307 1860

STORAGE BOX Unit 1, 2 Amera Place East Tamaki Auckland Phone: 09 271 1025

104

COLOURPLUS 7 Akatea Road Glendene Auckland 0652 Phone: 0800 733 030

PAPER PLUS PO Box 97 063 Manuakau City Manuakau 2214 Phone: 09 262 2486 PARA RUBBER PO Box 259 123 Botany Auckland 2163 Phone: 09 532 8794 POSTSHOP KIWIBANK Phone: 09 336 8284 SADDLERY WAREHOUSE PO Box 100-780 North Shore Mail Centre Auckland Phone: 0508 467 734 SHOE CLINIC 64 Willis Street Wellington Phone: 04 499 4495 SIMPLIFOOD Phone: 07 693 7334 SMITHS SPORTS SHOES PO Box 10460 Bayfair, Mt Maunganui 3152 Phone: 02 1733 981 STIRLING SPORTS Phone: 021 748 144

Vending AUSTVENDING PTY LTD 261 Churchill Road Prospect SA 5082 AUS Phone: (AUS) 1300 769 967 COOLSPOT UNLIMITED Level 40, 140 Williams Street Melbourne VIC 3000 AUS Phone: (AUS) +61 3 9607 8328 PROVENDER NZ PO Box 11 007 Auckland Phone: 09 525 2767 SIMPLICITY VENDING 31 Claude Street Hamilton Phone: 07 855 2007

Workplace Health & Safety GLOBAL SAFE NEW ZEALAND PO Box 2042 Kuripuni Masterton 5824 Phone: 0272 104 292 VITAL CARE LTD PO Box 498 Matamata 3340 Phone: 0800 48 48 25

“Without a business plan, franchisees could walk blindly in an environment of economic uncertainty and miss opportunities as they arise in times of growth.” Darryn McAuliffe.

Professional Services Listings Categories Australia

NEW ZEALAND

Accounting & Financial Services.............................................................................106

Accounting & Financial Services.............................................................................116

Advertising & Marketing.........................................................................................................107

Banks / Financial Institutions.......................................................................................116

Banks / Financial Institutions.......................................................................................108

Business Services................................................................................................................................116

Business Services................................................................................................................................108

Franchise Consulting & Development............................................................116

Franchise Consulting & Development............................................................109

Insurance Brokers............................................................................................................................117

Franchise Funding..............................................................................................................................111

Lawyers.................................................................................................................................................................117

Insurance Brokers............................................................................................................................111

Printing.................................................................................................................................................................117

IT & Communications......................................................................................................................111 Lawyers.................................................................................................................................................................112 Point of Sale.................................................................................................................................................114 Printing.................................................................................................................................................................114 Retail Operations..................................................................................................................................115 Safety, Workers Compensation & Environment..............................115 Site Selection. ............................................................................................................................................115 Training & Development...........................................................................................................115 Workplace Health and Safety.......................................................................................115

105

accounting & financial services ABLS - FRANCHISE LOAN SPECIALIST FRANCHISE PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 ADP PAYLINE 9-11 Miles Street Mulgrave VIC 3170 Phone: 1800 000 729

HAINES NORTON CHARTERED ACCOUNTANTS GPO Box 4137 Sydney NSW 2001 Phone: 02 9256 6600 HAYES KNIGHT GPO Box 4565 Sydney NSW 2001 Phone: 02 9221 6666 LAWLER CHARTERED ACCOUNTANTS GPO Box 5446 Sydney NSW 2001 Phone: 02 8346 6000

ASSURED HOME LOANS 341 Northeast Road Hillcrest SA 5086 Phone: 08 8360 0200 AUSTWISE FINANCIAL SERVICES PO Box 181 West Ryde NSW 2114 Phone: 02 9808 3166 BABO GROUP PTY LTD Level 1, 12 Cramer Street Preston VIC 3072 Phone: 03 9471 0092 CAD PARTNERS PO Box 913 Woy Woy NSW 2256 Phone: 1300 362 436 CLUB FINANCIAL SERVICES Level 1, 2040 Currie Street Adelaide SA 5000 Phone: 1300 557 600 CONDON ASSOCIATES Level 6, 87 Marsden Street Parramatta NSW 2150 Phone: 02 9893 9499 CIB ACCOUNTANTS AND ADVISORS PO Box 2492 North Parramatta NSW 1750 Phone: 02 9683 5999 DAVIES KNOX MAYNARDS 10 Moonee Street Coffs Harbour NSW 2450 Phone: 02 6650 5959 EDWARDS MARSHALL PTY LTD Level 3, 153 Flinders Street Adelaide SA 5000 Phone: 08 8139 1111 ERNST AND YOUNG 8 Exhibition Street Melbourne VIC 3000 Phone: 03 9288 8000 EVERALLS DFK PTY LTD PO Box 180 Deakin West ACT 2600 Phone: 02 6232 4588 FINANCIAL MANAGEMENT WORKS Level 1, 174 Willoughby Road Crows Nest NSW 2065 Phone: 02 8425 7888 FINLEASE PO Box 1013 North Sydney NSW 2059 Phone: 02 9959 3122 FORDHAM BUSINESS ADVISORS Level 35, Rialto South Tower 525 Collins Street, Melbourne VIC 3000 Phone: 03 9611 6611 FREEDOM TAXATION SERVICES 13a Burraga Place Glenmore Park NSW 2745 Phone: 02 4733 8733 GRANT THORNTON Locked Bag Q800 Queen Victoria Building NSW 1230 Phone: 02 8297 2400

106

LISTON LANDERS 242 – 246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366 Fax: 03 9509 3076 Contact: Shaun Newton Email: shaun.newton@listonlanders.com.au Website: www.listonlanders.com.au Business description: Liston Landers is a Chartered Accounting Firm (CA) with over 20 years’ experience as one of Australia’s leading franchise advisors. We are represented on the panels of the big four banks and have valued businesses for over 40 different franchise systems. Services provided: • Valuations for franchise buisnesses which are APES 225 compliant. • Advice on the sale/purchase of franchise businesses. • Independent appraisals for any franchise investment Contact our office for all enquiries. Membership: Franchise Council of Australia Year established: 1958

MCLEAN DELMO Level 3, 302 Burwood Road Hawthorn VIC 3122 Phone: 03 9018 4666 Fax: 03 9018 4799 Contact: Jamie Bishop Email: jamie.bishop@mcleandelmo.com.au Website: www.mcleandelmo.com.au Business description: Specialist franchise accountants and business advisors servicing franchisees in: - Starting or buying a franchise: helping you through the process - Franchise finance: finding the right finance at the right price - Accounting & taxation: complying with legal requirements and minimising tax - Business plan: mapping your path to success - Valuation of franchise businesses We also provide a full range of services to existing and prospective franchisors. Call us now to make your franchise a business success. Membership: FCA Year established: 1983 OPTIMUM ASSURANCE GROUP Level 3, 97 Pirie Street Adelaide SA 5000 Phone: 08 7129 4463 PFA CHARTERED ACCOUNTANTS Level 1, 215 Greenhill Road Eastwood SA 5063 Phone: 08 8272 1733 PKF Level 10, 1 Margaret Street Sydney NSW 2000 Phone: 02 9251 4100

LOGIRO WEALTH SOLUTIONS PO Box 2577 Fortitude Valley BC QLD 4006 Phone: 1800 564 476

ROSE CORPORATE Level 18, 499 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 8999

“In most well developed systems, as long as the franchisee is strong on sales and customer service, they will be successful. If they are also business-minded and entrepreneurial, the transition to multiunit franchisee may seem a natural business progression.”

SOTHERTONS Level 6, 468 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 6400

Gary Carter.

ST. CLAIR PARTNERS GPO Box 1881 Sydney NSW 2000 Phone: 02 9221 4088 THE TARTAN GROUP Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 9490 TOOHEY REID CHARTERED ACCOUNTANTS GPO Box 1646 Brisbane QLD 4001 Phone: 07 3221 1055 TRADE BOOKS BOOKKEEPING 1 Newland Street Bondi Junction NSW 2022 Phone: 02 9386 1427

austrlian professional services listings

WALKER WAYLAND (WA) PTY LTD Level 3, Kirin Centre 15 Ogilvie Road, Mt Pleasant WA 6153

Phone: Fax: Contact: Email: Website:

08 9364 9988 08 9364 9922 John Dorazio johnd@walkerwaylandwa.com.au

www.walkerwaylandwa.com.au Business description: Walker Wayland WA is an independent firm of Perth based Chartered Accountants and Business Advisors. Walker Wayland WA offer local knowledge through our membership of the Walker Wayland Australasia Limited network, which has members throughout Australia and New Zealand. Walker Wayland Australasia network was recently ranked as the fastest-growing accounting firm in an annual survey by national business magazine BRW. Walker Wayland WA has offices in Perth, Mandurah and Pinjarra.

Membership: Franchise Council of Australia, Taxation Institute of Australia, Institute of Chartered Accountants

Year established: 2002 WHK HORWATH Level 15, 309 Kent Street Sydney NSW 2000 Phone: 02 9262 2155

ADVERTISING & MARKETING 1300 EZYCALL 9 Phoenix Avenue Hopper Crossing VIC 3029 Phone: 1300 EZYCALL AD MARKETING AUSTRALIA PO Box 1888 Southport BC Gold Coast QLD 4215 Phone: 07 5528 1551 AUSTRADES MARKETING PO Box 613 Laverton VIC 3028 Phone: 0411 115 421 BEATTY MARKETING SOLUTIONS 5 Somerset Street St Kilda VIC 3812 Phone: 0409 174 565 BEETLE BRANDING Suite 1, 14-16 Blackburn Road Blackburn VIC 3130 Phone: 03 9878 511 BISCUIT® Suite 13, Level 4 150 Albert Road South Melbourne VIC 3205 Phone: 1300 887 922 BRANDWISE Ground Floor 1, 215 Bell Street Preston VIC 3072 Phone: 03 9326 7770 BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1600 Southport QLD 4215 Phone: 07 5519 1919

CAROSI MARKETING 37 Christine Avenue Miami QLD 4220 Phone: 0424 867 866

NORMAN CONNELL ADVERTISING Level 1, 240 Chapel Street Prahran VIC 3181 Phone: 03 9529 4744

COATES SIGNCO SERVICE 242 Young Street Waterloo NSW 2017 Phone: 02 9699 3122

OMC CONNECT PO Box 1124 Mooloolaba QLD 4557 Phone: 07 5444 3473

COMM2U 8 Guthrie Street Paddington QLD 4064 Phone: 07 3366 8222

ORGANISE INTERNET PO Box 274 Gosford NSW 2250 Phone: 1300 301 718

COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444

PROMOTEM Suite 603, Asian Pacific House 4343 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 4600

CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667 CREATIVE BREW MARKETING AND DESIGN Suite 8/51 City Road Southbank VIC 3006 Phone: 03 8677 2254 DEEPEND PO Box 146 Surry Hills NSW 2010 Phone: 02 8917 7900 DOMINION COLANCO PRINT GROUP Unit 4, 2 Picken Street Silverwater NSW 2128 Phone: 02 9648 2888 FLUX CREATIVE 82 St Kilda Road St Kilda VIC 3182 Phone: 03 9593 8820 FUSE 15/17 Henrietta St Chippendale NSW 2008 Phone: 02 9690 1100 HEAD MARKETING Level 1, Suite 4 491 New South Head Road Double Bay NSW 2028 Phone: 02 9328 9032 INFORMATEL 187 Johnston Street Fitzroy VIC 3065 Phone: 03 9419 5755 IVENT SERVICES 46 Govett Street Katoomba NSW 2780 Phone: 02 4782 4697 MARKETING AND BRANDING CENTRAL PLC 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700 MAYNARD IMAGING 100 Green Street Richmond VIC 3121 Phone: 0409 902 002 MBCONNEXIONS 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700 MEDIA M GROUP 17 Emerald Hill Place South Melbourne VIC 3205 Phone: 1300 668 287 MICHELS WARREN 96 Melbourne St North Adelaide SA 5006 Phone: 08 8267 6888 MITCHELL COMMUNICATION GROUP Level 4, 111 Cecil Street South Melbourne VIC 3205 Phone: 03 9690 5544

ROCKET SCIENCE STRATEGIC SERVICES 147 Cavendish Street Stanmore NSW 2048 Phone: 02 9572 6636 SWEAR WORDS Studio 2, 30 Cubitt Street Richmond VIC 3121 Phone: 03 9421 3572 THE BANNER LADY Unit 2, 21 Howleys Rd Notting Hill VIC 3168 Phone: 03 9505 6528 THE EDGE CORPORATE STRATEGIES PO Box 1141 Fortitude Valley QLD 4006 Phone: 1300 726 123 THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS PO Box 236 Manly NSW 1655 Phone: 02 9977 0215 TOP SNAP MARKETING Suite D, 9 Crane Crescent Mosman NSW 2088 Phone: 1300 867 762 TOTAL IMAGE GROUP PO Box 199 Westgate NSW 2048 Phone: 02 9569 6233 TOTAL MARKETING PO Box 587 Waverley NSW 2024 Phone: 0433 399 294 UNIVERSAL APPROACH Factory 2, 6 Superior Drive Dandenong South VIC 3175 Phone: 03 9706 5599 VISUAL UNITY 105d Carpenter Street Brighton VIC 3186 Phone: 03 9592 0622 ZING AUSTRALIA 131 – 133 Devonshire Street Surry Hills NSW 2010 Phone: 02 8303 6464

“While a franchisor may provide some additional training and support, ultimately you are responsible for making the business work.” Greg Nathan.

107

ALLPOS 646 Murray Street West Perth WA 6005 Phone: 08 9226 4272

BANKS / FINANCIAL INSTITUTIONS AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED National Franchising Specialists Phone: 1800 801 485 AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 AUSTRALIAN CAPITAL HOME LOANS PO Box 1275 Slacks Creek QLD 4127 Phone: 1300 797 338 AUSTRALIAN LENDING CORPORATION 46 Mt Gravatt Capalaba Road Upper Mt Gravatt QLD 4122 Phone: 1300 555 311

AUSVANCE Suite 2, Level 4, 10 Phillip Street Parramatta NSW 2150 Phone: 1300 760 930 Fax: 02 8088 7285 Contact: Sam Tajvidi Email: stajvidi@ausvance.com.au Website: www.ausvance.com.au Business description: AUSvance provides your Business or Franchise with an alternative funding solution to the banks, and is a quick and easy way for you to obtain money that works with your cash flow. We provide short term funding for amounts of up to $150,000 and we tailor the finance to suit your business’s needs. AUSvance lending is unsecured, so there is no risk to your personal assets, and there is no need for financial statements, tax returns or BAS forms to be provided. Year established: 2008 BANK OF QUEENSLAND National Phone: 1300 557 272 BANKWEST BUSINESS PO Box E237 Perth WA 6841 Phone: 13 7000

AVID TECH MULTIMEDIA 140 Graham Street Wonthaggi VIC 3995 Phone: 03 5672 1872

CASHFLOW IT FINANCE PO Box 2119 Fortitude Valley BC QLD 4006 Telephone: 1300 659 676 Fax: 1300 659 675 Email: applications@cashflowit.com.au Website: www.cashflowit.com.au Business description: Why spend your hard earned capital when you can simply... Cashflow It! Cashflow It Finance offers a fast and unique solution for franchisees to access the finance they need to buy equipment, fund fitouts and to acquire new or existing stores. With Cashflow It you simply agree to a minimum 12 month term. At the end of this term you have the flexibility of choosing to: • Purchase the equipment and enjoy a 75% rental rebate • Return without penalty any equipment that is no longer suitable • Continue making weekly payments and the purchase price will continue to reduce • Own the assets over an additional 3 year term Cashflow It Finance offer competitive rates with no personal security required and you can even enjoy 100% tax deductibility on Cashflow It’s weekly payments. Applying is easy... just go to www.cashflowit. com.au and apply online or call our friendly customer service team on 1300 659 676. Year established: 2011 COMMONWEALTH BANK Level 3 Tower B, Citadel Towers 799 Pacific Highway, Chatswood NSW 2067 Phone: 1800 457 226 NATIONAL AUSTRALIA BANK National Phone: 131 012 SILVER CHEF LTD 14 Finchley Street Milton QLD 4064 Phone: 1800 049 743 WESTPAC BANKING CORPORATION National Phone: 132 142

Business Services

“If you believe you can, or if you believe you can’t, you are probably right! This statement is the key to manifesting your dreams or not.” Tania Allen.

108

10 THOUSAND FEET Level 8, 275 Alfred Street North Sydney NSW 2060 Phone: 02 8080 7544 1800 ON HOLD PO Box 2325 Burleigh BC QLD 4220 Phone: 07 5587 7222 AA REALESTATE & BUSINESS BROKERS Suite 88b, 90 Lorimer Street Docklands VIC 3000 Phone: 03 9645 2988 AGILITY MERCEDES-BENZ FINANCIAL 44 Lexia Place Mulgrave VIC 3170 Phone: 03 9566 9266

BILL BUDDY PO Box 1443 Nerang QLD 4211 Phone: 1300 303 278 BSF GROUP 36 Terrence Road Brendale QLD 4500 Phone: 07 3205 5535 BUSINESS SA 136 Greenhill Road Unley SA 5061 Phone: 08 8300 0000 CHAS CLARKSON 1028 Botany Road Mascot NSW 2020 Phone: 1300 300 195 COFFEE BELLA Unit 13, 22 Cessner Drive Caboolture QLD 4510 Phone: 1300 721 811 CORPORATE THEATRE 85 Rose Street Annandale NSW 2038 Phone: 02 9555 7299 COST REDUCTION ANALYSTS PO Box 982 Crows Nest NSW 1585 Phone: 1300 360 647 CREATIVE DESIGN 52a Winterton Road Clayton VIC 3168 Phone: 1300 662 390 CTA AUSTRALIA 5 Mareno Road Tullamarine VIC 3043 Phone: 03 9334 2620 DELOITTE PO Box 38 Parramatta NSW 2150 Phone: 02 9322 7000 DESIGN DESIGN PO Box 652 Springwood QLD 4127 Phone: 07 3808 3122 DESIGN GALLERY PO Box 1209 Bongaree QLD 4507 Phone: 07 3408 1253 DIVERSIFIED EXHIBITIONS Level 3, 424 St Kilda Road Melbourne VIC 3004 Phone: 03 9261 4500 DIVERSE SHOPFITTERS 20-22 Fargo Way Welshpool WA 6106 Phone: 08 9258 8555 DMC (DIGITAL) PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111 EMPLOYRITE PO Box 509 Burwood VIC 3125 Phone: 03 9808 3055 EXALT 4TH PARTY SOLUTIONS 5 Bentham Place Castle Hill NSW 2154 Phone: 02 9659 1550

austrlian professional services listings EZYPAYROLL PO Box 351 Glenside SA 5065 Phone: 08 8379 1080 FRANCHISE RECRUITMENT Unit B/2A Skinner Street Hastings VIC 3915 Phone: 0478 007 613 IBS INFOTECH PO Box 1868 Milton QLD 4068 Phone: 07 3369 7666 IP SOLUTIONS INTERNATIONAL Jones Bay Wharf, 86, 26-32 Pirrama Road Pyrmont NSW 2009 Phone: 02 8231 6644 LEASING INFORMATION SERVICES Suite 3.02, Level 3 Axis Corporate Park 46-50 Kent Road Mascot NSW 2020 Phone: 02 8354 0250 LINK BUSINESS FRANCHISING LTD PO Box 12324 Penrose, Auckland New Zealand Phone: +64 95799226 LOGOVISION 169 Main North Road Nailsworth SA 5083 Phone: 08 8342 5122 MERCURY MANAGEMENT SYSTEMS GPO Box 1228 Sydney NSW 2001 Phone: 02 9460 0629 MILWARD DORAN Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512 MPM MARKETING SERVICES 110 Fairbank Road Clayton VIC 3168 Phone: 03 8551 5300 PACNET PO Box 12101 A’Beckett Street Post Office Melbourne VIC 8006 Phone: 133 639 PROFESSIONAL ADVANTAGE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 1800 126 499 RAMP HOLDINGS Suite 602, 282 Oxford St Bondi Junction NSW 2022 Phone: 02 9388 0580 RELOAD CONSULTING PO Box 703 Toowong QLD 4066 Phone: 07 3371 1055 SERVICE INTEGRITY PO Box 540 Figtree NSW 2525 Phone: 1300 799 868 SHAPE SHOPFITTERS 4 Graeme Avenue Montmorency VIC 3094 Phone: 03 9432 1044 SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 6680 8036 STUDIO RED Level 6, 333 George Street Sydney NSW 2000 Phone: 02 9249 2030

THE CORPORATE WRITER 705 Cavendish Road Holland Park QLD 4121 Phone: 0401 838 040 THE REALISE GROUP Studio 53, 91 Moreland Street Footscray VIC 3011 Phone: 03 9687 2360 TU PROJECTS PO Box 811 Fortitude Valley QLD 4006 Phone: 07 3391 2400 WOOLLAM CONSTRUCTIONS PO Box 7154 East Brisbane QLD 4169 Phone: 07 3456 1600

Franchise Consulting & Development ALLIANCE PROJECT SERVICES PO Box 301 St Pauls NSW 2031 Phone: 1300 763 774 AUSTRALIAN FRANCHISING SYSTEMS Suite 6, 137 Main Street Osborne Park WA 6017 Phone: 08 9444 5100 BUSINESS DEVELOPMENT ALLIANCE PTY LTD Level 2, Suite 6A 47 Kishorn Road Applecross WA 6153 Phone: 08 9364 3811 BUSINESS DEVELOPMENT COMPANY Melbourne, Sydney, Brisbane, Cairns Phone: 1300 53 44 70 CARIBLUE PO Box 3187 Robina Town Centre QLD 4230 Phone: 0412 618 723

FC BUSINESS SOLUTIONS Suite 3, 875 Glenhuntly Road Caulfield VIC 3162 Phone: 03 9533 0028 Contact: Director, Andrew Kelly andrew@fcbusinesssolutions.com.au Email: Website: www.fcbusinesssolutions.com.au Business description: FC Business Solutions, the 2012 FCA Supllier of the Year, is the only integrated franchise consultancy focussing on executive recruitment, franchise health checks, public relations & marketing, franchise system development, franchise training, advisory & mentoring, franchise expansion & growth and conference & event management, for the franchise community and other industry sectors. FC Business Solutions and its team of professionals have been providing professional services to the franchise sector for more than 75 years (combined). Membership: FCA Year established: 2000 FRANCHISE CENTRAL Level 1, 459 Toorak Road Toorak VIC 3142 Phone: 1300 558 278 FRANCHISE RELATIONSHIPS INSTITUTE PO Box 233 Toowong QLD 4066 Phone: 07 3510 9000

COLIN MCCOSKER CONSULTING 175 Bestmann Road Sandstone Point QLD 4511 Phone: 07 5497 6380 CRECER 222 St Kilda Rd St Kilda VIC 3182 Phone: 0404 528 044 DC STRATEGY Level 5, 530 Collins Street Melbourne VIC 3000 Phone: 03 8102 9200 DEMOGRAPHICS ONLINE PO Box 52 Clifton Hill VIC 3068 Phone: 0411 098 691 DONALDSON CONSULTING 158 Teutoberg Avenue Maleny QLD 4552 Phone: 0412 389 401 ENTERPRISE 21 PO Box 276 Mermaid Beach QLD 4218 Phone: 07 5575 2144 FRANCHISE ADVISORY CENTRE PO Box 15304 Brisbane City East QLD 4002 Phone: 07 3716 0400

“The franchise agreement is the central document to the franchise relationship.”

FRANCHISE SELECTION Melbourne, Sydney, Brisbane, Perth, Adelaide Phone: 1300 FRANCHISE (372624) Contact: Kevin Bugeja Website: www.franchiseselection.com.au Business description: Franchise Selection is the leading franchisee recruitment company in Australia that assists potential franchisees through the interview and selection process. We offer a wide selection of franchises covering all industries. We pride ourselves in being leaders in our industry and our approach is not to sell franchises but to educate and assist buyers in finding the right business opportunity for them and to assist franchisors in selecting the very best franchisees. Membership: FCA Year established: 2006 FRANCHISE SYSTEMS GROUP Unit 19, 10 Gladstone Road Castle Hill NSW 2154 Phone: 1300 658 311 FRANCHISE WORKS Suite 321, 8 Point Street Pyrmont NSW 2009 Phone: 0417 811 522

Elisabeth Ritchie.

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FRANCHISING INTERNATIONAL PTY LTD PO Box 757 Sanctuary Cove QLD 4212

Phone: Fax: Contact: Email: Website:

07 5577 8166 07 5577 8266 Max Collins info@franchisinginternational.com.au

www.FranchisingInternational.com.au Business description: Taking care of international franchising needs including in-house recruitment, initial development and launch, franchisee recruitment, staff recruitment, training, international roll out and more. Our consultants have personal experience of running international franchise businesses. Since 2011 Franchising International has provided development programs to ensure the success of Social Media Marketing and Local Marketing franchises. In 2012 it developed Mobile Website Reseller solutions for sub $5k entry. If you are an individual with capital to invest contact our friendly team today.

“Moving beyond your limiting beliefs is a crucial step one must take in order to become successful or achieve higher levels of success. First it’s important to learn how to identify the beliefs that are holding you back and secondly they must be replaced with positive and more empowering beliefs to support you in the future.” Tania Allen

Year established: 2010

SHERPA GROUP Adelaide - Auckland

Phone: 08 8354 4887 Fax: 08 8121 1835 Contact: Vicki Prout Email: vicki@sherpagroup.com.au Website: www.sherpagroup.com.au Business description: Sherpas are mountaineering professionals famous for guiding climbers up the most challenging peaks in the world. We liken this journey to franchising, as it requires the same support, precise documentation, careful and strategic planning, financial modelling, marketing, training, recruitment of the right team and guidance. Our team has been there and has the tools and expertise to help guide your business through the franchising landscape. franchise development | training | recruitment | coaching | systems | international development

Membership: FCA Year Established: 2009 and in franchising sector for 16 years

HILL ROGERS SPENCER STEER GPO Box 7066 Sydney NSW 2001 Phone: 02 9232 5111 LISTON LANDERS 242 – 246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366

GROUP SEVEN FRANCHISING 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 Email: franchise@g7franchising.com.au Website: www.g7franchising.com.au Business description: Welcome to Group Seven Franchising, leading consultants in franchising. In 1996 Director Paul Wheeler founded Cartridge World, a unique concept servicing the fast paced information technology environment today, Cartridge World is the world leader in inkjet and cartridge refilling. In 2010 Paul & Mike Fuller (a former Cartridge World Director) established Group Seven with the aim to build and develop market leading franchise networks with new and innovative ideas across Australia, New Zealand and Internationally. Group Seven has been established in Australia to assist small to medium enterprises, understand the benefits and structural implications of developing their business into an efficient, profitable and sustainable franchise system. Group Seven are equipped to provide all the fundamental requirements for an ethical company to develop and establish a successful Franchise Development Strategy. With established networks in Australia and Overseas, Group Seven have the knowledge and experience to assist new businesses embark on the franchise journey or existing franchises plan for international expansion. Membership: FCA Year established: 2010

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MACQUARIE FRANCHISE SYSTEMS PO Box 424 Hornsby NSW 1630 Phone: 02 9415 4655 MASTER FRANCHISING PO Box 385 Goodwood SA 5034 Phone: 1800 228 632 MARKET MINDS Shop 1B, Noosa Homemaker Centre, Mary Street Noosaville QLD 4566 Phone: 0407 627 243 NEILL BUCK & ASSOCIATES Level 31, ABN AMRO Tower Sydney NSW 2001 Phone: 02 9235 0070 ORDIUM PO Box 1029 Toowong DC QLD 4066 Phone: 0413 871 828 PRICEWATERHOUSECOOPERS 2 Southbank Boulevard Southbank VIC 3006 Phone: 03 8603 1000 RESURG GROUP PO Box 196 Alexandria NSW 2015 Phone: 02 9319 0522 RETAIL E-VIRONMENT PTY LTD 93 Egan Street Richmond VIC 3121 Phone: 03 9429 2293 REVIVE PROJECTS FRANCHISE MARKETING PO Box 98 Canterbury VIC 3126 Phone 1300 836 863

SOLUTIONS FRANCHISING GROUP Suite G10, 566 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 7210 Contact: Tony Maddock Email: info@solutionsfranchising.com.au Website: www.solutionsfranchising.com.au Business description: Solutions Franchising Group strives to: “Provide the best professional services to the business market in Australia and internationally, efficiently, courteously, and representing the best value to all stakeholders” Our services include; • Franchisee recruitment • Legal services • Design • Strategic Planning • System development • Demographic site planning • Mergers and acquisitions • International development Membership: FCA, AIM Year established: 2011

Progression is always better than perfection.” Tania Allen.

austrlian professional services listings THE FRANCHISE INSTITUTE PO Box 667 Vaucluse NSW 2030 Phone: 1300 855 435 THE FRANCHISE SHOP Suite 19, 653 Mountain Highway Bayswater VIC 3153 Phone: 1300 139 557

Insurance Brokers ARRIVIS Suite 3, 85 Curzon Street North Melbourne VIC 3051 Phone: 03 9329 1255

KARMAN GROUP Suite 6, 8-12 Sandilands Street South Melbourne VIC 3205 Phone: 1300 730 235 MAXXAM COMPUTER SYSTEMS 553 Glenferrie Road Hawthorn VIC 3122 Phone: 1300 629 926

THE RETAIL DOCTOR 6/102 Alfred Street Milsons Point NSW 2061 Phone: 0425 285 825

BARKER MEIER INSURANCE BROKERS PO Box 7053 Hutt Street Adelaide SA 5000 Phone: 1800 066 900

VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

BROOKLYN UNDERWRITING SERVICE PO Box 101 Grosvenor Place NSW 1220 Phone: 02 8274 8177

NEC Private Bag 1111 Mulgrave VIC 3170 Phone: 131 632

CAPITAL MUTUAL INSURANCE BROKERS Level 1, 1140 Burke Road Balwyn North VIC 3104 Phone: 1300 123 300

NETCOMM 2-6 Orion Road Lane Cove NSW 2066 Phone: 02 9424 2000

INSURANCE MADE EASY PO Box 1350 Upwey VIC 3158 Phone: 03 9757 8181

NETSTARTER PTY LTD Level 2, 26-28 Wentworth Avenue Surry Hills NSW 2010 Phone: 02 9273 7777

KING INSURANCE BROKERS Level 2,104 Burwood Road Hawthorn VIC 3122 Phone: 03 9818 8026

NOQ MOBILE ORDERING Suite 1, 11 French Street Adelaide SA 5000 Phone: 1800 028 128

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB) PO Box 495 Leederville WA 6903 Phone: 1800 776 747

OE DESIGN 17/79 West Burleigh Road Burleigh Heads QLD 4220 Phone: 1300 736 764

Franchise Funding B CAPITAL 4/2 Queen Street Melbourne VIC 3000 Phone: 03 9823 6277 BUSINESS LENDING 11 Bonnet Avenue Como NSW 2226 Phone: 0419 242 546 CASHFLOW IT FINANCE PO Box 2119 Fortitude Valley BC QLD 4006 Phone: 1300 659 676 CITY PACIFIC FINANCE 176 Kite Street Orange NSW 2800 Phone: 02 6360 0622 GOGETTA Park Tower, 20 Pidgeon Close West End QLD 4101 Phone: 1800 173 284

IT & Communications AUSSIE PHONE BROKERS PO Box 1124 Hawksburn LPO Toorak VIC 3142 Phone: 1300 733 565 AVG INTERNET SECURITY 2/101 Tulip Street Sandringham VIC 3191 Phone: 03 9581 0800

SILVER CHEF LTD Park Tower 20 Pidgeon Close West End QLD 4101 Phone: 1800 049 743 Fax: 1800 884 431 Contact: James Scurr Email: jscurr@silverchef.com.au Website: www.silverchef.com.au Business description: Silver Chef has been helping businesses to fund their equipment needs for over two decades. Silver Chef’s Rent. Try. Buy.® Solution offers a simple 12 month term so that you have the flexibility to buy equipment and enjoy generous rebates, return equipment if you don’t need it anymore, keep renting and the purchase price keeps reducing or upgrade your equipment. If you are part of an accredited franchise, you will enjoy even greater benefits. Silver Chef is the FCA Supplier of the Year 2011. Membership: Franchise Council of Australia Year established: 1986 TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694

CARBONITE AUSTRALIA 2/101 Tulip Street Sandringham VIC 3191 Phone: 1300 886 673

MICRONET SYSTEMS PO Box 536 Sutherland NSW 1499 Phone: 02 9542 2000

PEOPLEINSITE Level 11, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 9716 PRISM SOLUTIONS Suite 3, 214 Bay Street Brighton VIC 3186 Phone: 03 9596 8633 PROFESSIONAL ADVANTAGE SERVICE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 02 9919 8900 PROFESSIONAL OUTSOURCE SOLUTIONS Unit B1, Jetstream Business Park 5 Grevillea Place Brisbane Airport QLD 4007 Phone: 1300 600 774

CODERS Suite 38, 194 Breakfast Creek Road Newstead QLD 4006 Phone: 07 3257 7242

PWX AUSTRALIA Level 4, Suite 7 450 St Kilda Road Melbourne VIC 3004 Phone: 1300 304 011

EPIWEB 438 Ipswich Road Annerley QLD 4103 Phone: 07 3342 6781

REALESTATE IT Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 0403 313 521

FAB SAO PO Box 6803 Halifax Street Adelaide SA 5000 Phone: 0418 331 933

RIDDELL CLARE CONSULTING 45 Kathryn Court Riddells Creek VIC 3431 Phone: 0418 125 393

FRANCHISE SHARE Ground Floor, 56 Delhi Road North Ryde NSW 2113 Phone: 02 8282 5622 GLOBAL KAP Suite 3, 26 Bennett Street Cremorne NSW 2090 Phone: 02 8003 3899 JSA MASSMEDIA 1/15 Anderson Street Fortitude Valley QLD 4006 Phone: 07 3634 8200

SACO TECHNOLOGY PO Box 472 Burpengary QLD 4505 Phone: 1300 664 186 ST SOFTWARE PO Box 6275 Frenchs Forest NSW 2086 Phone: 02 9975 4648 STORE FINDER Pittwater Road Collaroy NSW 2097 Phone: 02 8003 4580

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SYRON PO Box 311 Fortitude Valley VIC 4006 Phone: 1300 55 11 36

CLAYTON UTZ PO Box H3 Australia Square NSW 1215 Phone: 02 9353 4000

THE MISSING LINK NETWORK INTEGRATION 9-11 Dickson Avenue Artarmon NSW 2064 Phone: 1300 865 865

COLEMAN & GREIG PO Box 260 Parramatta NSW 2124 Phone: 02 9635 6422

THINKING AUSTRALIA Suite 304, 620 St Kilda Road Melbourne VIC 3004 Phone: 03 9525 1255 TT GROUP COMMUNICATIONS 3/42 Cavendish Road Coorparoo QLD 4151 Phone: 1800 888 555 WIRED & WIRELESS SOLUTIONS INTERNATIONAL Level 7, 6 Help Street Chatswood NSW 2067 Phone: 02 9412 2100

Lawyers ACCESS LEGAL PO Box 503 North Sydney NSW 2059 Phone: 02 9409 2500 ADDISONS SOLICITORS & ATTORNEYS GPO Box 1433 Sydney NSW 2001 Phone: 02 8915 1000 ALLENS ARTHUR ROBINSON GPO Box 50 Sydney NSW 2001 Phone: 02 9230 4000

30 Dan Rees Street Wallsend NSW 2287 Phone: 02 4951 5766 Fax: 02 4951 2146 Contact: Dean Frith, Partner Email: enquiries@bakerlove.com.au Website: www.bakerlove.com.au Business description: Baker Love Lawyers is Newcastle’s longest established law firm with an enviable reputation for consistently exceeding our clients’ expectations and efficiently achieving results. Our Franchising philosophy? To know your business thoroughly and to understand the industry and systems you operate in to maximise your profits and avoid legal pitfalls. Our team has extensive experience and expertise in franchising law, including: • Drafting franchise documents • Franchisee/franchisor advice • Franchise dispute resolution • Code compliance • Sale/purchase of franchises Membership: Law Society of NSW, Hunter Business Chamber, Australian Corporate Lawyers Association Year established: 1875

COMINO PRASSAS LAWYERS PO Box 1390 Bondi Junction NSW 1355 Phone: 02 9386 5888 COOPER GRACE WARD LAWYERS GPO Box 834 Brisbane QLD 4001 Phone: 07 3231 2444 COSOFF CUDMORE KNOX GPO Box 2871 Adelaide SA 5001 Phone: 08 8211 7955 CULLEN BABINGTON HUGHES PO Box 935 Nedlands WA 6909 Phone: 08 9389 3999 CURWOODS LAWYERS GPO Box 5406 Sydney NSW 2001 Phone: 02 9231 4166 DAVID LEGAL 3/43 Harris Street Fairfield NSW 2165 Phone: 02 9728 5678 DC ADOLPHE PO Box 5259 West End QLD 4101 Phone: 07 3010 9492

ANDERSON RICE LAWYERS Level 7, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9672 2666

BENNETT & PHILP SOLICITORS Level 16, 15 Adelaide Street Brisbane QLD 4000 Phone: 07 3001 2999

DC LEGAL Level 5, 530 Collins Street Melbourne VIC 3000 Phone: 03 8102 9200

ARMSTRONG LAWYERS Level 7, 422 Little Collins Street Melbourne VIC 3000 Phone: 1300 724 395

BILLINGS CLOAK 114 Poath Road Hughesdale VIC 3166 Phone: 03 9568 1833

DIBBS BARKER GPO Box 983 Sydney NSW 2001 Phone: 02 8233 9500

ATKINSON VINDEN Level 8, 10 Help Street Chatswood NSW 2067 Phone: 02 9411 4466

BLAKE DAWSON Level 36, 225 George Street Sydney NSW 2000 Phone: 02 9258 6000

DLA PHILLIPS FOX Level 28, 1 Eagle Street Brisbane QLD 4000 Phone: 07 3246 4000

ATTWOOD MARSHALL LAWYERS PO Box 334 Coolangatta QLD 4225 Phone: 07 5536 9777

BRENNANS SOLICITORS PO Box 27 Mooloolaba QLD 4557 Phone: 07 5438 8199

DMAW LAWYERS Level 3, 80 King William Street Adelaide SA 5000 Phone: 08 8210 2222

AVENTUS LEGAL Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 1300 294 539

BROWN WRIGHT STEIN PO Box A2625 Sydney South NSW 1235 Phone: 02 9394 1010

DONALDSON WALSH 320 King William Street Adelaide SA 5000 Phone: 08 8410 2555

B2B LAWYERS PO Box 572 East Melbourne VIC 8002 Phone: 03 8602 4000

BRUCE STEWART DIMARCO LAWYERS GPO Box 4061 Sydney NSW 2001 Phone: 02 9367 7599

DOWNINGS LEGAL PO Box 7222 Cloisters Square WA 6850 Phone: 08 9321 1211

BAKER & MCKENZIE Level 27, A.M.P. Centre 50 Bridge Street Sydney NSW 2000 Phone: 02 9225 0200

BUCHANAN LAW GPO Box 579 Canberra ACT 2601 Phone: 02 6221 9555

FEINAUER & ASSOCIATES PO Box 3025 Adelaide Terrace Perth WA 6832 Phone: 08 9420 8100

“When we are healthy in our mind, body and spirit we have a different kind of energy that’s more focused, and balanced.” Tania Allen.

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BAKER LOVE LAWYERS

BYWATERS TIMMS LAWYERS GPO Box 466 Brisbane QLD 4001 Phone: 07 3229 5977 CENTRAL COAST BUSINESS LAWYERS PO Box 3143 Erina NSW 2250 Phone: 02 4367 4366 CHAMPION LEGAL Suite 7, Level 5, 66 Hunter Street Sydney NSW 2000 Phone: 02 9635 8266

FERGUSON CANON LAWYERS Level 1, 17 Southern Drive Maroochydore QLD 4558 Phone: 07 5443 6600 FFRENCH LEGAL PO Box 2656 Southport QLD 4215 Phone: 07 5591 7555 FISHER CARTRIGHT & BERRIMAN PO Box 1899 North Sydney NSW 2059 Phone: 02 9922 5188

austrlian professional services listings FLOWER AND HART LAWYERS GPO Box 219. Brisbane QLD 4001 Phone: 07 3233 1233

LEWIS HOLDWAY LAWYERS

FRANCHISE LEGAL Suite 601, 321 Pitt Street Sydney NSW 2000 Phone: 1300 798 501

LODHIA LAWYERS

GADENS LAWYERS Level 25, Bourke Place 600 Bourke Street Melbourne VIC 3000 Phone: 03 9252 2555

LYNCH MORGAN LAWYERS

GRECH PARTNERS SOLICITORS Unit 41, 5 Inglewood Place Baulkham Hills NSW 2153 Phone: 02 9851 2500 GSM LAWYERS 228 Smith Street Collingwood VIC 3066 Phone: 03 9419 2077

PO Box 138, Collins Street West Melbourne VIC 8007 Phone: 03 9629 9629

Level 14, 25 Bligh Street Sydney NSW 2000 Phone: 02 9233 7000

Level 18, 300 Adelaide Street Brisbane QLD 4000 Phone: 07 3221 1133

MCW LAWYERS

Level 1, 570 President Avenue Southerland NSW 2232 Phone: 02 9528 9133

MACPHERSON & KELLEY LAWYERS 40-42 Scott Street Dandenong South VIC 3175 Phone: 03 9794 2600

HAARSMA LAWYERS 116 Wright Street Adelaide SA 5000 Phone: 08 8410 8788 HALL & WILCOX Level 30, 600 Bourke Street Melbourne VIC 3000 Phone: 03 9603 3555 HERBERT GEER GPO Box 380 Brisbane QLD 4001 Phone: 07 3853 8888 HOLDING REDLICH LAWYERS GPO Box 2154 Melbourne VIC 3001 Phone: 03 9321 9999 HUNT & HUNT GPO Box 4132 Sydney NSW 2001 Phone: 02 9391 3000 HWL EBSWORTH LAWYERS Level 14, 264-278 George Street Sydney NSW 2000 Phone: 02 9334 8555 IVAN POOLE LAWYERS PO Box 10857 Southport QLD 4215 Phone: 07 5591 2522 J J RIBA & COMPANY SOLICITORS 34 Duporth Avenue Maroochydore QLD 4558 Phone: 07 5479 1488 KELLS THE LAWYERS Level 15, 9 Castlereagh Street Sydney NSW 2000 Phone: 02 9233 7411 KELLY AND CO LAWYERS Level 21, Westpac House 91 King William Street Adelaide SA 5000 Phone: 08 8205 0800 KELLY HAZEL QUILL LAWYERS PTY LTD Level 12, 533 Little Lonsdale Street Melbourne VIC 3000 Phone: 03 9663 9877 KEMP STRANG LAWYERS GPO Box 475 Sydney NSW 2001 Phone: 02 9225 2500 LAC LAWYERS SERVICE PO Box 5638 West Chatswood NSW 1515 Phone: 1300 799 888 LEIGH ADAMS LAWYERS Level 9, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 0022

MADGWICKS LAWYERS Level 33, 140 William Street Melbourne VIC 3000 Phone: 03 9242 4744 Fax: 03 9242 4777 Contact: Ed Browne Email: franchising@madgwicks.com.au Website: www.madgwicks.com.au Business description: Madgwicks Lawyers provide expert franchising advice and service both franchisors and franchisees. We can assist with: • Reviewing and advising on Franchise Agreements • Sale/Purchase of franchise businesses • Preparation of Franchise Agreements and Disclosure Documents • Code Compliance • Consumer Law advice • Leasing • IP and branding • Litigation and dispute resolution Membership: FCA. LIV, MERITAS Year established: 1973 MARSHALLS & DENT LAWYERS 13/459 Little Collins Street Melbourne VIC 3000 Phone: 03 9670 5000

“If you want to have a business that is full of positive, energetic, customer focused people, you need to be one of these yourself.” Greg Nathan.

MASON SIER TURNBULL 315 Ferntree Gully Road Mount Waverley VIC 3149 Phone: 03 8540 0200 Fax: 03 8540 0202 Contact: John Sier, Raynia Theodore, Philip Colman Email: john.sier@mst.com.au Website: www.mst.com.au Business description: Mason Sier Turnbull is widely recognised as one of Australia’s leading franchising law firms. We advise franchisors, franchisees and suppliers to the franchising sector on all aspects of franchising. We also act for new and emerging franchise systems and a multitude of business entrepreneurs who have invested in franchise businesses. The key players in our franchising team are well known both within Australia and around the world. Membership: FCA, LIV, FBA, IPSANZ, The Tax Institute Year established: 1959 MATTHEWSFOLBIGG Level 7, 10-14 Smith Street Parramatta NSW 2150 Phone: 02 9635 7966 MCINNES WILSON LAWYERS Level 14, 345 Queen Street Brisbane QLD 4000 Phone: 07 3231 0600 MCLAUGHLINS PO Box 2067 Southport QLD 4215 Phone: 07 5591 5099 MCMAHON FEARNLEY Level 3, 256 Queen Street Melbourne VIC 3000 Phone: 03 9670 0966 MCW LAWYERS PO Box 1065 Sutherland NSW 1499 Phone: 02 9589 6666 MEYER VANDENBERG LAWYERS Level 3, 1 Farrell Place Canberra City ACT 2601 Phone: 02 6279 44 44 MIDDLETONS GPO Box 4388 Melbourne VIC 3001 Phone: 03 9205 2000 MILLS OAKLEY LAWYERS Level 4, 121 William Street Melbourne VIC 3000 Phone: 03 9670 9111 MINTER ELLISON LAWYERS 1 Eagle Street Brisbane QLD 4000 Phone: 07 3119 6000 MORGAN LEWIS ATTORNEYS Level 16, 9 Castlereagh Street Sydney NSW 2000 Phone: 02 8257 3444 MURFETT LEGAL 21 Hay Street Subiaco WA 6008 Phone: 08 9388 3100

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NICOLE LEGGAT AND ASSOCIATES Suite 1, Level 1 1 Transvaal Avenue Double Bay NSW 2028 Phone: 02 9328 6917 NORTON ROSE 485 Bourke Street Melbourne VIC 3000 Phone: 03 8686 6000 NRG LEGAL Level 10, 48 Hunter Street Sydney NSW 2000 Phone: 02 9233 2511 PACE LAWYERS 192 Gilbert Street Adelaide SA 5000 Phone: 08 8410 9294 PIPER ALDERMAN 167 Flinders Street Adelaide SA 5000 Phone: 08 8205 3333 RED CHIP LAWYERS Locked Bag 2 Fortitude Valley BC QLD 4006 Phone: 07 3852 5055 ROBBINS WATSON PO Box 2505 Burleigh BC QLD 4220 Phone: 07 5576 9999 ROBERT JAMES SOLICITORS GPO Box 761 Melbourne VIC 3001 Phone: 03 8628 2000 ROBERTS LEGAL 274 Brunker Road Adamstown NSW 2289 Phone: 02 4952 3901 RUSSELL KENNEDY SOLICITORS Level 12, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9609 1555 SLATER & GORDON 11th Floor, 51 Druitt Street Sydney NSW 2000 Phone: 02 8267 0600 STEPHENS LAWYERS & CONSULTANTS Level 3, 530 Lonsdale Street Melbourne VIC 3000 Phone: 03 8636 9100

Wisewould Mahony Lawyers WISEWOULD MAHONY franchise specialists Level 8, 419 Collins Street Melbourne Vic 3000 Phone: 03 9612 7297 Fax: 03 9629 4035 Contact: Robert Toth, Franchise Partner Email: robert.toth@wisemah.com.au Website: www.wisewouldmahony.com.au Business description: Services provided: • Legal and consulting advice to Franchisors & Franchisees • Code compliance requirements • Dispute Resolution, Mediation/Solutions & Strategies • Franchisee reports and assessments • Master Franchisee Agreements • International Franchising • Sale/Purchase of Franchise Systems • Employment Law & Workplace Relations Fixed fee services to Franchisors and Franchisees based on scope of work. Call or email for a complimentary guide for Franchisors and Franchisees Membership: FCA, Franchise Association of New Zealand (FANZ), International Franchise Lawyers Association (IFLA) and US Commercial Service Year established:1853

TALBOT OLIVIER LAWYERS Level 8, Wesfarmers House 40 The Esplanade Perth WA 6000 Phone: 08 9420 7100 THOMSONS LAWYERS Level 24, Australia Square Tower 264 George Street, Sydney NSW 2000 Phone: 02 8248 5800 THYNNE & MACARTNEY GPO Box 245 Brisbane QLD 4001 Phone: 07 3231 8888 TRESSCOX LAWYERS Level 9, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9602 9444

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RETAIL EXPRESS PO Box 942 Mooloolaba QLD 4557 Phone: 1300 732 618

printing

Point of Sale ADVANTAGE SOLUTIONS 28 Lynch Street Hawthorn VIC 3122 Phone: 03 9815 1333

STYNES DIXON LAWYERS Level 1, 520 Bourke Street Melbourne VIC 3000 Phone: 03 9642 8888 SWAAB ATTORNEYS GPO Box 35 Sydney NSW 2001 Phone: 02 9233 5544

REDCAT PTY LTD 70 Park St South Melbourne VIC 3205 Phone: 1300 4 REDCAT Fax: 03 9696 1553 Contact: Spiro Vournazos Email: sales@redcat.com.au Website: www.redcat.com.au Business description: RedCat has been at the forefront of Point of Sale (POS) technology in Australia for over 20 years and understands the challenges faced within the Franchise industry. RedCat delivers complete POS solutions that provide centralised reporting and management, fully integrated finance, payroll, loyalty and gift card systems, and mobile applications. Year established: 1992

ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067 Fax: 1300 667 101 Contact: Clinton Capuzzi Email: sales@ordermate.com.au Website: www.ordermate.com.au Business description: OrderMate point of sale is one of Australia’s largest point of sale companies, delivering easy to use software and reliable service to the hospitality industry. Our difference is our people and our approach to hospitality point of sale is new and fresh. With Australia wide coverage and 24/7 Technical Support OrderMate is the only choice for your growing franchise. Membership: FCA Year established: 2001

Whirlwind Print 22 Henderson Road, Knoxfield VIC 3180; OR Level 1, 67 Fitzroy Street, Surry Hills NSW 2010 Phone: 1300 129 227 Fax: 03 9780 4445 (VIC) 02 9368 5889 (NSW) Contact: Gis Marven Email: info@whirlwindprint.com Website: www.whirlwindprint.com Business description: Franchise specialist with a dedicated online print management system, certified quality print products and cutting edge upgradeable technology. Whirlwind Print is the preferred print partner for the franchise community. Servicing clients nationwide, including many of Australia’s top franchise systems. We believe in providing exceptional customer service, delivering great results and minimising our environmental impact. Membership: FCA Alliance Partner and active member since 2005 Year established: 1998 Accreditations: ISO 12647 – 2 Mellow Colour ISO 9001:2000 (quality) ISO 1400:2004 (environmental) and AS 4801:2001 (occupational health and safety) FSC Certified (Forest Stewardship Council) “We have received outstanding feedback from Franchisees in relation to the professionalism and service offered by the staff at Whirlwind...Whirlwind’s OPM really addresses the functionality and simplicity of use for online ordering...It has been a pleasure building such a strong relationship with such a professional organisation.” Alan Myers, General Manager (Franchise Clubs), National Brand Management Solutions, Jetts Fitness

austrlian professional services listings Retail Operations ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067 REDCAT PTY LTD 70 Park St South Melbourne VIC 3205 Phone: 1300 4 REDCAT RETAIL E-VIRONMENT PTY LTD 93 Egan Street Richmond VIC 3121 Phone: 03 9429 2293

Safety, Workers Compensation & Environment RISK STRATEGIES Suite 1201, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 8408 XXX SECURITY SERVICES PO Box 13 Export Park SA 5091 Phone: 0433 827 947

Site Selection BUSINESS GEOGRAPHICS PO Box 838 Paddington QLD 4064 Phone: 07 3118 5036 CARRIGAN RETAIL CONSULTING 101 Rockbourne Terrace Paddington QLD 4064 Phone: 0419 653 555 CBRE GLOBAL CORPORATES SERVICES Level 1, 12 Creek St Brisbane QLD 4001 Phone: 07 3234 9100 DALY INTERNATIONAL 1-5 Railway Street Chatswood NSW 2067 Phone: 02 9419 2199 INSITE DATA SOLUTIONS Suite 39, 278 Church Street Richmond VIC 3121 Phone: 1300 336 647 PITNEY BOWES MAPINFO Level 7, 1 Elizabeth Plaza North Sydney NSW 2060 Phone: 02 9437 6255 SPECTRUM ANALYSIS 101 Camberwell Road Hawthorn East VIC 3123 Phone: 03 9882 6488

“In business, passion brings success, and that rule applies equally to franchisees and independent business people.”

“All new and potential franchisees should look at the possibility and requirements for multi-unit franchising, right from the due diligence phase, to consider it an option as part of succession and expansion planning.”

PEOPLOGICA PTY LTD Level 2, 42 Atchison Street St Leonards NSW 2065 Phone: 02 9936 9000

SUPERIOR SERVICE

Suite 24, Upper Deck 19-21 Jones Bay Wharf, Pirrama Road Pyrmont NSW 2009 Phone: 02 8004 3105

THE REAL LEARNING EXPERIENCE 15 Amethyst Drive Blackmans Bay TAS 7052 Phone: 03 6229 8302

THE SYDNEY COFFEE SCHOOL Suite 505, Level 5 250 Pitt Street Sydney NSW 2000 Phone: 02 9264 0608

Gary Carter.

Training & Development APM TRAINING INSTITUTE 213 Miller Street North Sydney NSW 2060 Phone: 02 9955 1122 AUSTRALIAN COLLEGE QED PO Box 730 Bondi Junction NSW 1355 Phone: 1800 790 490 AUSTRALIAN SALESMASTERS TRAINING PO Box 638 Rosebery NSW 1445 Phone: 02 9700 9333 CENGAGE EDUCATION 1 Waltham Street Artarmon NSW 2064 Phone: 1300 853 033 FRANCHISE COUNCIL OF AUSTRALIA Suite 6, 307-313 Wattletree Road Malvern East VIC 3145 Phone: 1300 669 030 FRANCHISE RELATIONSHIPS INSTITUTE PO Box 233 Toowong QLD 4066 Phone: 07 3510 9000 FRANKLYN SCHOLAR Phone: 1300 918 872 INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT PO Box 125 Kilkenny SA 5009 Phone: 08 8348 4438

TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217

Phone: Fax: Contact: Email: Website:

1300 286 694 07 5677 0107 Kate Baring info@traxiontraining.com.au

www.traxiontraining.com.au Business description: Traxion Training is a Registered Training Organisation (Provider #32554) with a business model focused on the delivery of a variety of training and consultancy. We hold memberships with the Franchise Council of Australia and the Family Business Association, along with having a ‘preferred supplier’ status as the RTO of choice for several franchise groups and SME companies. Traxion Training specialises in finding Government funding to support training and education programs within your organisation.

WILLIAM ANGLISS INSTITUTE 555 La Trobe Street Melbourne VIC 3000 Phone: 03 9606 2330

Workplace Health and Safety

JIGSAW SALES, MARKETING AND TRAINING PO Box 660 Mudgeeraba QLD 4213 Phone: 07 5559 0166

ALL SAFE WORKPLACE INSPECTIONS 13 Stirling Court Hillside VIC 3037 Phone: 03 8390 7269

META MANAGEMENT SOLUTIONS 3B, 31 Chessell Street Southbank VIC 3006 Phone: 03 9016 3827

ENVIRO CHASING SERVICES Cnr Keates and Browning Road Armadale WA 6112 Phone: 08 9399 1644

MIND ATLAS Suite 208, 63 Stead Street South Melbourne VIC 3205 Phone: 03 9696 6469

PARASOL EMT Unit 17, Molonglo Mall Fyshwick ACT 2609 Phone: 1300 366 818

NATIONAL SALES ACADEMY

SMART OHS Level 1, Westfield Towers 100 William Street Sydney NSW 2010 Phone: 02 9357 6544

PO Box 1542 North Sydney NSW 2059 Phone: 02 9955 1500

Kevin Bugeja.

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ACCOUNTing & FINANCIAL SERVICES ANZ Phone: 0800 251 858 APOLLO PO Box 94 Albany Village Albany 0755 Phone: 09 451 9020 ASB Phone: 0800 272 476 BDO BDO House 116 Harris Road East Tamaki Manukau Phone: 09 274 9340 BNZ Phone: 0800 ASK BNZ CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400 CHESTER GRAY CHARTERED ACCOUNTANTS LTD 19 Tarndale Grove Rosedale North Shore 0632 Phone: 09 307 1180 DANIEL HUNT & ASSOCIATES PO Box 6724 Wellesley Street Auckland 1141 Phone: 0800 342 829 EC CREDIT CONTROL PO Box 368 Napier 4140 Phone: 06 835 1800 FRANCHISE ACCOUNTANTS PO Box 230-153 Botany Auckland 2163 Phone: 0800 555 8020 GRANT THORNTON NEW ZEALAND PO Box 1961 Auckland 1140 Phone: 09 308 2570

“A franchisor is looking for someone who is prepared to dedicate their time into making the business a success. A franchisee who fully understands that their business will succeed if they make it so and not leave it with someone else, is critical.” Janine Allis.

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HAYES KNIGHT LTD PO Box 302 424 North Harbour 0751 Phone: 09 414 5444 HEWITT SCALETTI WATERS PO Box 76-270 Manukau City Auckland Phone: 09 262 0874 HUMPHRIES ASSOCIATES LTD PO Box 13 676 Auckland Phone: 09 634 3150 INSPIRED BUSINESS SOLUTIONS PO Box 386 Auckland 1140 Phone: 09 309 2561 KEITH GOODALL & ASSOCIATES PO Box 37223 Parnell Auckland 1151 Phone: 09 921 4630 LENNIE & ASSOCIATES Level 2, 90 Symonds S Auckland Central 1010 Phone: 09 368 1212 MARKHAMS CLARKE CRAW PO Box 919 Dunedin 9054 Phone: 03 477 0032

Business Services A.B.C. AFFILIATED BUSINESS CONSULTANTS Phone: 09 630 1600 BETTER BUSINESS INSTITUTE Building 2, Unit i 3 Ceres Court Mairangi Bay 0632 Phone: 09 477 0490 BUSINESS NETWORK INTERNATIONAL PO Box 60 521 Titirangi Auckland Phone: 09 448 2703 DIGITAL FISHBOWL PO Box 331 214 Takapuna Auckland Phone: 09 418 0372 EXPRO 77 James Cook Drive Welcome Bay Tauranga Phone: 07 544 5058 HELIUM WORK SEARCH PO Box 1594 Wellington Phone: 04 916 2180

MONTGOMERY CONSULTANTS LTD PO Box 87424 Auckland 1072 Phone: 09 578 2317

PARALLEL DIRECTIONS PO Box 895 Shortland Street Auckland 1140 Phone: 09 550 8500

STAPLES RODWAY CHRISTCHURCH PO Box 8039 Christchurch 8440 Phone: 03 343 0599

SANDFIELD INFORMATION SYSTEMS PO Box 46 040 Herne Bay Auckland 1147 Phone: 09 303 0579

THE NATIONAL BANK OF NEW ZEALAND Phone: 0800 251 858

THE MEDIATOR Phone: 0800 02 6334

WESTPAC NEW ZEALAND Phone: 0800 177 007

ZEALD WEBSITE DESIGN Level 2, Building E, 42 Tawa Drive Albany, Auckland 0632 Phone: 0508 932 748 Ext 2

WHK PO Box 30568 Lower Hutt Wellington Phone: 04 569 9069 YOUNG READ WOUDBERG PO Box 948 Tauranga Phone: 07 578 0069

BANKS / FINANCIAL INSTITUTIONS ANZ BANK PO Box 91966 Auckland Phone: 09 252 3576 ASB BUSINESS BANKING Level 17 ASB Bank Centre 135 Albert Street Auckland 1140 Phone: 0800 272 476

Franchise Consulting & Development AFFILIATED BUSINESS CONSULTANTS LTD PO Box 9087 Newmarket Phone: 09 630 1600 CDQ COMMUNICATION DESIGN LTD PO Box 89 209 Torbay, North Shore City Auckland 0742 Phone: 09 473 1662 CHARTIS PO Box 1745 Auckland 1140 Phone: 09 355 3100 EVEREST GROUP LTD PO Box 12700 Hamilton 3248 Phone: 0800 EVEREST

BANK OF NEW ZEALAND 80 Queen Street Auckland Phone: 0800 955 455

FRANCHISE SOLUTIONS 36 Banff Avenue Epsom Auckland Phone: 09 638 6376

NATIONAL BANK OF NEW ZEALAND PO Box 788 Auckland Phone: 0800 251 858

FRANCHIZE CONSULTANTS Suite 4, Level 1 27 Gillies Avenue Auckland Phone: 09 523 3858

WESTPAC Level 11 PWC Tower 188 Quay Street Auckland Phone: 09 367 3530

GRAPHIC CAFÉ PO Box 301168 Albany Auckland Phone: 09 448 5157

new zealand professional services listings INSPIRED LEARNING SYSTEMS PO Box 102158 North Shore Mail Centre Auckland Phone: 09 441 2164 LINK BUSINESS BROKING LTD PO Box 123 24 Penrose Auckland 1642 Phone: 09 579 9226

BELL GULLY 48 Shortland Street Auckland 1140 Phone: 09 916 8800

JAMES & WELLS INTELLECTUAL PROPERTY Private Bag 11907 Ellerslie Auckland 1542 Phone: 09 914 6740

BOTHERWAY LEGAL PO Box 1069 Hamilton Phone: 07 839 1122

KENSINGTON SWAN Private Bag 92101 Victoria Street West Auckland 1142 Phone: 09 379 4196

SELECTOR LTD PO Box 301 265 Albany Auckland 0632 Phone: 09 379 5270

BOTTING LEGAL PO Box 6855 Wellesley Street Auckland 1141 Phone: 09 950 3880

MACDONALD BAILEY LAW PO Box 37851 Parnell Auckland 1152 Phone: 09 307 3324

THE FRANCHISE COACH 401 Great South Road Ellerslie Auckland 1061 Phone: 09 580 1556

COONEY LEES MORGAN PO Box 143 Tauranga 3140 Phone: 07 578 2099

MACKY ROBERTON PO Box 37622 Parnell Auckland 1151 Phone: 09 358 4558

WILLIS NEW ZEALAND LTD Level 18 1 Queen Street Auckland Phone: 09 358 3319

DAVENPORTS HABOUR LAWYERS PO Box 302558 North Harbour Auckland Phone: 09 915 4396

RAINEY COLLINS PO Box 689 Wellington 6140 Phone: 04 473 6850

DUNCAN COTTERILL LAWYERS PO Box 5326 Auckland 1141 Phone: 09 309 1948

SIMPSON GRIERSON Lumley Centre, 88 Shortland Street Auckland 1010 Phone: 09 358 2222

FORTUNE MANNING LAWYERS PO Box 4139 Auckland 1140 Phone: 09 915 2401

STEWART GERMANN LAW OFFICE PO Box 1542 Auckland Phone: 09 308 9925

FRASER POWRIE BARRISTERS & SOLICITORS PO Box 108 132 Symonds Street Auckland 1003 Phone: 09 366 0666

WALKER & CO Po Box 5605 Wellington Phone: 04 499 7809

Insurance Brokers APEX GENERAL LIMITED PO Box 74088 Green Lane Auckland 1546 Phone: 09 520 9441 BARLEY INSURANCE PO Box 1412 Shortland Street Auckland 1140 Phone: 09 827 7266

“When we are healthy in our mind, body and spirit we have a different kind of energy that’s more focused, and balanced.” Tania Allen.

Lawyers A J PARK PO Box 949 Wellington 6140 Phone: 04 473 8278 ASCO AGMEN-SMITH LAWYERS PO Box 3695 Auckland 1140 Phone: 09 308 8070 ANTHONY HARPER LAWYERS PO Box 2646 Christchurch 8041 Phone: 03 379 0920 BALDWINS PO Box 5999 Wellesley Street Auckland 1141 Phone: 09 373 3137 BANNISTER & VON DADELSZEN PO Box 745 Hastings 4156 Phone: 06 870 7820

GAZE BURT LAWYERS PO Box 91345 Victoria Street West Auckland 1142 Phone: 09 303 3764 GCA LAWYERS PO Box 3241 Christchurch 8140 Phone: 03 365 1347 GIBSON SHEAT LAWYERS PO Box 2966 Wellington 6140 Phone: 04 496 9990 GLAISTOR ENNOR PO Box 63 Shortland Street Auckland 1140 Phone: 09 356 8243 GOVETT QUILLIAM Private Bag 2013 New Plymouth 4342 Phone: 06 768 3700 HARMANS LAWYERS PO Box 5496 Christchurch 8542 Phone: 03 352 2293 HARRIS TATE PO Box 1147 Tauranga Phone: 07 578 0059 HESKETH HENRY Private Bag 92093 Auckland 1142 Phone: 09 375 8700 HUNTER & CO PO Box 2772 Wellington 6140 Phone: 04 801 5040 IZARD WESTON PO Box 5348 Wellington 6145 Phone: 04 473 9447

URLICH MCNAB KILPATRICK PO Box 633 Whangarei 0140 Phone: 09 470 2560

Printing GEON PRINT & COMMUNICATION SOLUTIONS PO Box 204 004 Highbrook Manakau 2161 Phone: 09 925 2900

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GLOBAL FRANCHISE organisations ARGENTINE FRANCHISE ASSOCIATION Av. Libertador 222, 7o-A Buenos Aires 1001 Argentina Phone / Fax: 54 (11) 4394-3318 / 8107 Website: www.aafranchising.com.ar AUSTRIA FRANCHISE ASSOCIATION Campus 21, Liebermannstraße A01 503 A -2345 Brunn am Gebirge Austria Phone: +43 2236 - 31 11 88 Fax: +43 2236 - 31 13 43 Website: www.franchise.at BELGIUM FRANCHISE FEDERATION Rue marianne 34 1180 Uccle B-1070 Brussels Belgium Phone: +32 2 523 97 07 Fax: +32 2 523 35 10 Email: info@fbf-bff.be Website: www.fbf-bff.be BRAZIL FRANCHISE ASSOCIATION Av. das Nações Unidas, 10989 - 11° floor, Conj. 112 Vl. Olímpia - São Paulo 04578-000 Brazil Phone: +55 11 3020-8828 Fax: +55 11 3020-8802 Website: www.abf.com.br BRITISH FRANCHISE ASSOCIATION Centurion Court, 85f Milton Park Abingdon, OX14 4RY United Kingdom Phone: +44 1235 820 470 Fax: +44 1235 832 158 Email: mailroom@thebfa.org Website : http://www.thebfa.org

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CANADIAN FRANCHISE ASSOCIATION 5399 Eglinton Avenue West, Suite 116 Toronto Ontario M9C 5K6 Canada Phone: +416 695 2896 Fax: +416 695 1950 Email: info@cfa.ca Website: www.cfa.ca CHINA CHAIN STORE AND FRANCHISE ASSOCIATION Room 811,8th floor, Foreign Economic & Trade Plaza, No 22 Fuchengmenwai STR., Xicheng District, Beijing, P.R. China, 100037 Phone: +86 10 68784931 Fax: +86 10 68784934 Website: www.ccfa.org.cn DENMARK FRANCHISE ASSOCIATION Børsen • Slotsholmsgade 1 • DK 1217 Copenhagen, Denmark Phone: +45 3915 8282 Fax: +45 3915 8010 Email: ta@dk-franchise.dk Website: www.dk-franchise.dk/

FRENCH FEDERATION OF FRANCHISING 9 rue Alfred de Vigny 75008 Paris France Phone: +33 1 5375 2225 Fax: +33 1 5375 2220 Email: info@franchise-fff.com Website: www.franchise-fff.com GERMAN FRANCHISE ASSOCIATION Deutscher Franchise-Verband e.V.Luisenstraße 41D-10117 Berlin Germany Phone: +49 30 278 9020 Fax: +49 30 278 90215 Email: info@franchiseeverband.com Website: www.dfv-franchise.de FRANCHISE ASSOCIATION OF GREECE 45, Voulis str. Athens 105 57 Greece Phone: +30 210 898 6000 Fax: +30 210 963 7665 Email: franchiseassociation @franchising.gr Website: www.franchising.gr

EUROPEAN FRANCHISE FEDERATION 179, Avenue Louise B-1050 Brussels Belgium Phone: +32 2 520 1607 Fax: +32 2 520 1735 Email: info@eff-franchise.com Website: www.eff-franchise.com

HONG KONG FRANCHISE ASSOCIATION 22/F United Centre 95 Queensway Hong Kong Phone: +852 2529 9229 Fax: +852 2527 9843 Email: hkfa@franchise.org.hk Website: www.franchise.org.hk

FINNISH FRANCHISING ASSOCIATION Suomen Franchising-Yhdistys ry Lönnrotinkatu 22 A 2 00120 HELSINKI Finland Phone: +358-9-5865847 Fax: +358 1933 1075 Website: www.franchising.fi

HUNGARIAN FRANCHISE ASSOCIATION H-1121 Budapest, Kútvölgyi str 68. Hungary Phone: +361 391-7313 Fax: +361 274 4643 Email: titkarsag@franchise.hu Website: www.franchise.hu

FRANCHISING ASSOCIATION OF INDIA 609, Mahalaxmi Chambers 22, Bhulabhai Desai Road Mahalaxmi, Mumbai- 400 026 India Phone: +91 22 2351 7185/ 2351 0499 Website: www.fai.co.in ITALIAN FRANCHISE ASSOCIATION Via Melchiorre Gioia 70 20125 Milan Italy Phone: +39 2 2900 3779 Fax: +39 2 655 5919 Email: assofranchising @assofranchising.it Website: www.assofranchising.it JAPAN FRANCHISE ASSOCIATION 3-6-2 Toranomon Minato-ku Tokyo 105-0001 Japan Phone: +81 3 5777 8701 Fax: +81 3 5777 8711 Website: http://jfa-fc.or.jp MEXICAN ASSOCIATION OF FRANCHISES Insurgentes south 1783 Desp. 101 1er. Piso Col. Guadalupe Inn Del. Álvaro Obregón C.P. 01020, D.F., México Phone: +52 55 5661 2040 Fax: +52 55 5661 2800 Website: www.franquiciasdemexico.org MALAYSIAN FRANCHISE ASSOCIATION 1st Floor Wisma Motor, 339 Jalan Tuanku Abdul Rahman 50100 Kuala Lumpur, Malaysia. Phone: +603 2697 1557 Fax: +603 2697 1559 Email: secrtmfa@streamyx.com Website: www.mfa.org.my NETHERLANDS FRANCHISE ASSOCIATION Boomberglaan 12 1217 RR Hilversum The Netherlands Phone: +31 35 624 2300 Fax: +31 35 624 9194 E-mail: franchise@nfv.nl Website: http://www.nfv.nl

FRANCHISE ASSOCIATION OF NEW ZEALAND Unit 27, Bishop’s Gate Business Centre, 2 Bishop Dunn Place Auckland 2013 New Zealand Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation. org.nz PHILIPPINE FRANCHISE ASSOCIATION 701 OMM-CITRA Building, San Miguel Avenue Ortigas Center Pasig City 1600 Philippines Phone: +632 687 0365 Fax: +632 687 0635 Email: pfa@pfa.org.ph Website: www.pfa.org.ph PORTUGAL FRANCHISE ASSOCIATION Sintra Business Park Edifício 1, 2D 2710-089 Sintra Portugal Email: info@apf.org.pt Website: www.apfranchise.org.pt FRANCHISING AND LICENSING ASSOCIATION (SINGAPORE) 32 Maxwell Road #02-14 Maxwell Chambers Singapore 069115 Phone: +65 6333 0292 Fax: +65 6333 0962 Email: enquiry@flasingapore.org Website: www.flasingapore.org FRANCHISE ASSOCIATION OF SOUTH AFRICA H. Santos Building 3rd Floor 30 Arena Close Bruma South Africa Phone: +27 11 615 0359 Fax: +27 11 615 3679 Email: fasa@fasa.co.za Website: www.fasa.co.za

SPANISH FRANCHISE ASSOCIATION Avenida de las Ferias Apda.(POB)476 Valencia, 46080 Spain Phone: +34 96 386 11 23 Fax: +34 96 363 61 11 Website: www.franquiciadores.com SWEDEN FRANCHISE ASSOCIATION Box 5243 402 24 Göteborg Sweden Phone: +46 31 40 55 10 Fax: +46 31 81 10 72 Email: info@svenskfranchise.se Website: http:// svenskfranchise.se SWISS FRANCHISE ASSOCIATION Stockerstrasse 38 CH-8002 Zürich Switzerland Phone: +41 44 208 25 55 Fax: +41 44 208 25 26 Website: www.franchiseverband.ch TAIWAN CHAIN STORES AND FRANCHISE ASSOCIATION 4F, No. 180, Nanking E. Road, Section 4 Taipei 105 Taiwan Phone: +8862 2579 6262 Fax: +8862 2579 1176 Website: www.tcfa.org.tw USA - INTERNATIONAL FRANCHISE ASSOCIATION 1501 K Street, N.W., Suite 350 Washington, D.C. 20005 United States of America Phone: +1 202 628 8000 Fax: +1 202 628 0812 Website: www.franchise.org

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publications AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE

AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISOR

PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

BUSINESS FRANCHISE MAGAZINE AUSTRALIA & NEW ZEALAND

THE FRANCHISE REVIEW – OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA

PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

Suite 6, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: http://www.franchise.org.au

helpful organisations APRA (Superannuation) GPO Box 9836 Canberra ACT 2601 Phone: (AUS) 1300 131 060 Website: www.apra.gov.au AUSTRALIAN COMPETITION & CONSUMER COMMISSION GPO Box 3131 Canberra ACT 2601 Phone: (AUS) 1300 302 502 or + 61 2 6243 1111 Website: www.accc.gov.au AUSTRALIAN FOOD AND GROCERY COUNCIL Locked Bag 1 Kingston ACT 2604 Phone: +61 2 6273 1466 Fax: +61 2 6273 1477 Email: info@afgc.org.au Website: www.afgc.org.au AUSTRALIAN RETAILERS ASSOCIATION Level 10, 136 Exhibition Street Melbourne VIC 3000 Phone: (AUS) 1300 368 041 Fax: +61 3 8660 3399 Email: info@retail.org.au Website: www.retail.org.au

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FRANCHISE ASSOCIATION OF NEW ZEALAND

THE REAL ESTATE INSTITUTE OF AUSTRALIA

Unit 27, Bishop’s Gate Business Centre 2 Bishop Dunn Place Auckland, New Zealand, 2013 Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation. org.nz

16 Thesiger Court Deakin ACT 2600 Phone: +61 2 6282 4277 Fax: +61 2 6285 2444 Email: reia@reiaustralia.com.au Website: www.reia.com.au WORKPLACE SAFETY AUSTRALIA

FRANCHISE COUNCIL OF AUSTRALIA Suite 6, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: http://www.franchise.org.au OFFICE OF THE FRANCHISING MEDIATION ADVISER Suite 205, Level 2, 370 Pitt Street Sydney NSW 2000 Phone: 1800 150 667 or +61 2 9267 0167 Fax: +61 2 9264 8268 Email: office@ franchisingmediationadviser.com.au

Tower 2, Suite 1303 Level 13, Westfield Plaza 500 Oxford Street Bondi Junction NSW 2022 Phone: +61 2 9387 1248 Fax: +61 2 9387 1488 Email: info@worksafe.com.au Website: www.worksafe.com.au

Index A-Z Australia “Don’t Fret Pet!”.............................................92 ‘Yes’ Optus Shop...........................................97 10 Thousand Feet...................................108 1300 Ezycall.................................................107 1800 On Hold...............................................108 1800-Got-Junk?.............................................90 3D Paint & Colour...........................................94 4 Seasons Gutter Protection...........................75 7-Eleven Stores Pty Ltd..................................94 ‘A’ 4 Maths Learning Centres Pty Ltd.............79 A Balloon and Party Centre.............................81 A La Turko......................................................86 A Table For Six...............................................81 A1 Mobile Radiators.......................................73 AA Realestate & Business Brokers................108 Aaa Uniform Central.......................................76 Aarons Coffee At Work...................................93 Aarrow Advertising.........................................73 Abc Nursery Hire...........................................77 Abls – Franchise Loan Specialist..................72 Abls - Franchise Loan Specialist Franchise.106 Abs Auto Brake Service.................................73 Access Legal . .............................................112 Accolades and More Pty Ltd..........................94 Accor Hotels...................................................91 Ace Body Corporate Management Pty Ltd.....93 Ace Cleaning Services....................................78 Action Cash Loans.........................................72 ActionCoach...................................................79 Ad Marketing Australia..................................107 Addisons Solicitors & Attorneys....................112 Adenbrook Homes.........................................75 Adp Payline..................................................106 Advance Pet Sitting........................................92 Advanced National Services...........................75

Alpha-H New Skin Begins...............................74

Australian Paving Centre.................................75

Alter It.............................................................79

Australian Private Realty.................................93

Amalgamated Pest Control.............................90

Australian Salesmasters Training...................115

Amazing Clean...............................................78

Austvending Pty Ltd.......................................97

Amber Group Aust Ltd...................................75

Austwise Financial Services..........................106

Amc Commercial Cleaning.............................78

Ausvance....................................................108

Amx Financial Services...................................72

Auto Masters Australia . .................................73

Andersens Floor Coverings.............................94

Auto One........................................................73

Anderson Rice Lawyers................................112

Auto Pro.........................................................73

Andrew’s Group Services................................90

Auto Shine ....................................................73

Animals On The Move....................................77

Auto Spark.....................................................73

Anytime Fitness..............................................88

Autobarn........................................................73

Anz Mobile Lending.......................................72

Automatch Australia.......................................73

Apco Service Stations....................................94

Automotive Service Solutions.........................73

Apex Pacific...................................................91

Autopro..........................................................94

Apm Training Institute...................................115

Avanti Signs....................................................97

Appliance Tagging Services ..........................91

Aventus Legal . ............................................112

Appliance Tagging Services Pty Ltd................80

Avg Internet Security...................................111

Armstrong Lawyers......................................112

Avid Tech Multimedia....................................108

Aroma Café....................................................82

Award Bookkeeping Company.......................76

Aromas...........................................................82 Arrive On Time Appliance Repairs...................91 Arrivis...........................................................111 Assured Home Loans...................................106 Atkinson Vinden ..........................................112 Attwood Marshall Lawyers............................112 Aus-Dent........................................................73 Aussie Disposals............................................94 Aussie Farmers Direct.....................................79 Aussie Home Loans.......................................72 Aussie Mortgage Masters...............................72 Aussie Outdoor Alfresco Café Blinds..............90 Aussie Phone Brokers..................................111 Aussie Pooch Mobile......................................92 Aussie Skip Bags............................................75 Austrades Marketing.....................................107

Awesome Franchises......................................91 B & S Mobile Sharpening . .............................91 B Capital......................................................111 B2b Lawyers................................................112 Babo Group Pty Ltd.....................................106 Back In Motion Health Group..........................88 Backcare and Seating....................................94 Baker & Mckenzie.........................................112 Baker Love Lawyers.....................................112 Baker’s Club...................................................81 Bakers Delight................................................81 Banjo’s Tasmanian Bakery Cafe......................81 Bank Of Queensland....................................108 Bankwest Business......................................108 Barbeques Galore..........................................94 Bark Busters..................................................92

Advantage Solutions.....................................114

Australia and New Zealand Banking Group Limited.........................................................108

Agility Mercedes-Benz Financial....................108

Australia Post.................................................94

Agl Retail Energy..........................................94

Australia Wide It.............................................79

Bartercard Australia........................................76

Aida Real Estate.............................................93

Australian Baby Hands ..................................77

Bathroom Werx..............................................75

Aiv Developments..........................................79

Australian Business & Lending Solutions.......108

Battery Bar.....................................................94

Alchemy Network...........................................76

Australian Capital Home Loans.....................108

Battery World.................................................94

Ali Baba..........................................................86

Australian Carpet Dying..................................90

BB Australia T/A Blockbuster Australia...........94

Alive Clinics....................................................88

Australian College Qed.................................115

Bb’s Café.......................................................82

All Safe Workplace Inspections.....................115

Australian Dial-A-Digger..................................91

Bbx................................................................76

All Stripped.....................................................89

Australian Franchising Systems....................109

Bci Business Brokers.....................................76

Allens Arthur Robinson.................................112

Australian Hot Water Professionals.................90

Bct Transfers.................................................97

Alliance Project Services...............................109

Australian Independent Vendors.....................79

Bdc Transfers................................................93

Alloy Motor Accessories.................................73

Australian Lending Corporation ...................108

Beach House Bar & Grill.................................83

Allpos ..........................................................108

Australian Mortgage Brokers..........................72

Beacon Lighting.............................................94

Barker Meier Insurance Brokers....................111 Barry Plant Real Estate ..................................93

121

122

Beatty Marketing Solutions...........................107

Brown Wright Stein.......................................112

Beaumont Tiles..............................................75

Bruce Stewart DiMarco Lawyers...................112

Cibo Espresso................................................82

Bebrite Cleaning.............................................78

Brumby’s Go!.................................................81

Citiwide Franchising Pty Ltd............................72

Beds For Backs..............................................94

Brumby’s Bakeries Limited.............................81

City Discount Tyres (Sa/Nsw)........................73

Bedshed.........................................................94

Bsf Group...................................................108

City Farmers Dogwash...................................92

Cib Accountants And Advisors.....................106

Beer In A Bin..................................................81

Bsr Group.....................................................94

City Pacific Finance......................................111

Beetle Branding............................................107

Bubbas Pizza Pasta & More...........................86

Civic Video.....................................................93

Bendigo And Adelaide Bank Limited...............72

Buchanan Law.............................................112

Clark Rubber..................................................94

Bennett & Philp Solicitors..............................112

Bucking Bull...................................................85

Clayton Utz...................................................112

Betta Electrical (Bsr Group)...........................94

Budget Eyeware.............................................94

Clean Green Strata ........................................78

Bev Marks Beds Australia...............................94

Budget Rent A Car Australia Pty Ltd...............93

Cleaning Wizard.............................................78

Bevans Real Estate.........................................93

Burger Edge...................................................86

Cleantastic.....................................................78

Bfc Stores P/L..............................................94

Business Communications Management......107

Club Financial Services...................................72

Bicycle Superstore..........................................94

Business Development Alliance Pty Ltd........109

Club Financial Services.................................106

Big Dad’s Pies................................................81

Business Development Company.................109

Coast To Coast The Golden Roast.................91

Big Fun...........................................................81

Business Geographics..................................115

Coates Signco Service.................................107

Big Paddle Co................................................76

Business Lending.........................................111

Coders.........................................................111

Biggin & Scott................................................93

Business Mechanic.........................................72

Coffee Bella..................................................108

Bike Force......................................................94

Business Sa.................................................108

Coffee Culture................................................82

Bill Buddy.....................................................108

Busy Bookkeeping.........................................72

Coffee Guru....................................................82

Billboard Connection......................................73

Bywaters Timms Lawyers.............................112

Coffee Machine Express.................................79

Billings Cloak................................................112

Cabot Square.................................................72

Coffee News...................................................73

Billy Baxters....................................................82

Cad Partners................................................106

Cold Rock Ice Creamery.................................85

Billy Brown Cleaning.......................................78

Cad Partners Cfo On-Call...............................72

Coldwell Banker.............................................93

Biscuit®.......................................................107

Café Buzz.......................................................82

Coleman & Greig..........................................112

Bizzi Beez Residential Cleaning......................78

Cafe2U Pty Ltd...............................................82

Colin Mccosker Consulting...........................109

Bk’s Takeaway................................................86

Cafe2U Pty Ltd...............................................91

Collins Booksellers.........................................94

Black and White Home Services.....................90

Cake It Away..................................................94

Colonial Plantation Shutters............................90

Blake Dawson..............................................112

Caltex Australia...............................................94

Color Tech Systems........................................73

Bloomtools.....................................................91

Capital Mutual Insurance Brokers.................111

Colorbar.........................................................88

Blow Dry Bar..................................................88

Capital Trust...................................................72

Comino Prassas Lawyers.............................112

Blue Spirit.......................................................94

Cappuccino Xpress........................................91

Comm2u......................................................107

Bluejet............................................................75

Car Care Australia..........................................73

Commercial Food Machinery..........................95

Blygold Australia.............................................75

Carbonite Australia.......................................111

Commonwealth Bank...................................108

Boab Boat Hire...............................................93

Cargroomers..................................................73

Communikate Et Al.......................................107

Bob Jane T-Marts...........................................73

Cariblue........................................................109

Complete Feet................................................88

Body and Health Solutions.............................88

Carmen Steffens.............................................94

Complete Framing..........................................95

Boost Juice Bars............................................84

Carosi Marketing..........................................107

Complete Property Rejuvenation....................90

Borderline.......................................................91

Carrigan Retail Consulting............................115

Computer Troubleshooters.............................79

Bosetti Window Solutions...............................91

Cartridge World..............................................94

Concept Factory...........................................107

Bossy Hair......................................................88

Cashflow It Finance......................................108

Concrete Taxi ................................................75

Box Corporation.............................................97

Cashmart (Aust) Pty Ltd..................................94

Condon Associates......................................106

Boxing Fit.......................................................88

Cavalier Homes..............................................75

Contours........................................................88

Brad’s Test and Tag........................................80

Cbi Coaching.................................................79

Con-X-Ion.......................................................97

Brakes Plus....................................................73

Cbre Global Corporates Services................115

Coochie Hydrogreen.......................................91

Brand Music...................................................73

Cengage Education......................................115

Coolabah Tree Café........................................86

Brandwise....................................................107

Central Coast Business Lawyers..................112

Cooper Automotive........................................73

Brave Security................................................94

Century 21 Australia.......................................93

Cooper Grace Ward Lawyers........................112

Brazilian Beauty..............................................74

Champion Legal...........................................112

Copyfax Stationers.........................................76

Brazilian Butterfly............................................74

Changingplaces..............................................93

Cordless Filter Machine..................................76

Breadtop .......................................................81

Charcoal Chicken Express..............................86

Cork ‘N Fork Franchise...................................93

Breeze Photos................................................92

Charlie Lovett Franchising...............................82

Corporate Theatre........................................108

Brennans Solicitors.......................................112

Chas Clarkson..............................................108

Cosoff Cudmore Knox..................................112

Brian Tracy International.................................79

Chem-Dry.......................................................78

Cost Less Plants............................................95

Bridgestone Select.........................................73

Chicken Express System................................86

Cost Reduction Analysts................................76

Bright Eyes Sunglasses (Luxottica).................94

Chicken Treat.................................................86

Cost Reduction Analysts..............................108

Brodies Mealmakers.......................................84

Chocolat Dessert Destination.........................82

Country Chicken.............................................86

Brooklyn Underwriting Service......................111

Chocolateria™ San Churro.............................82

Coverall Cleaning Concepts............................78

Cra Cost Reduction Analysts........................72

Donaldson Consulting..................................109

Crackmasters.................................................75

Donaldson Walsh..........................................112

Fc Business Solutions..................................109

Craftlatt Australia............................................75

Donut King.....................................................85

Feinauer & Associates..................................112

Crave Communications..................................97

Downings Legal............................................112

Ferguson Canon Lawyers.............................112

Crazy Candles................................................89

Dr Pc.............................................................79

Ferguson Plarre Bakehouses .........................81

Creative Brew Marketing And Design............107

Dream Doors..................................................75

Fernwood Women’s Health Clubs...................88

Creative By Design.........................................93

Dreamy Donuts..............................................85

Ffrench Legal................................................112

Creative Design............................................108

Drummond Golf Shops...................................95

Fibrenew International Ltd...............................89

Crecer..........................................................109

Duplex Cleaning Machines.............................78

Fifo Capital.....................................................72

Crema Espresso.............................................82

Dymocks........................................................95

Filtafry.............................................................91

Crepe Affair....................................................82

Eagle Boys Dial-A-Pizza.................................86

Financial Management Works.......................106

Crestcom Management Training.....................79

Earthborn.......................................................95

Finlease........................................................106

Croissant Express...........................................86

Easyway Australia...........................................82

First Class Accounts.......................................72

Crust Gourmet Pizza Bar................................86

Eatout Restaurant Guides...............................83

Fisher & Paykel...............................................91

Cta Australia................................................108

Echoice..........................................................72

Fisher Cartright & Berriman...........................112

Cullen Babington Hughes.............................112

Eco Pest Control............................................90

Fisher Jenkin..................................................97

Cupa Nutz......................................................97

Ecomist Australia Pty Ltd................................78

Fitchips...........................................................87

Curves International........................................88

Ecosmart Hot Water.......................................97

Fixzit Australia.................................................73

Curwoods Lawyers.......................................112

Edwards Marshall Pty Ltd.............................106

Flannerys Natural Grocers..............................85

Daisy H2O Dry Cleaning.................................79

Efm Health Clubs...........................................88

Flight Experience............................................81

Daly International..........................................115

Electrodry.......................................................78

Flippin’ Fresh Seafood....................................91

Fastway Couriers............................................91

Danlaid Contracting........................................75

Elite Carpet Dry Cleaning . .............................90

Flower And Hart Lawyers..............................113

Darriwill Farm Gourmet Food & Gift Merchants.............................................95

Ella Bache......................................................74

Flowers By Fruit..............................................95

Embroidme.....................................................76

Flux Creative.................................................107

David Legal..................................................112

Employrite....................................................108

Foodco Group Pty Ltd....................................85

David Reid Homes..........................................75

Enact Business Architects..............................76

Foodworks.....................................................95

Davies Knox Maynards.................................106

Endota Spa....................................................74

Fordham Business Advisors.........................106

Dc Adolphe..................................................112

Endrust Pty Ltd..............................................73

FormalWear Express.......................................93

Dc Legal......................................................112

Ensuites On Tow.............................................89

Forte School Of Music....................................79

Dc Strategy..................................................109

Enterprise 21................................................109

Fortune Plus...................................................89

De Pot Man....................................................95

Envie Fitness..................................................88

Forty Winks ...................................................95

Deepend......................................................107

Enviro Chasing Services...............................115

Four Seasons Gutter Protection......................90

Deloitte.........................................................108

Enviroblast......................................................78

Fox Mowing....................................................91

Demographics Online...................................109

Enzed Hose Doctors......................................91

Franchise Advisory Centre............................109

Design Design..............................................108

Epiweb.........................................................111

Franchise Central..........................................109

Design Gallery..............................................108

Equine Staff Employment................................80

Franchise Council Of Australia......................115

Design Importance.........................................93

Ernst and Young...........................................106

Franchise Legal............................................113

Destination For Men.......................................88

Espresso Essential..........................................82

Franchise Recruitment..................................109

D’fine247........................................................88

Espresso Mobile Café.....................................91

Franchise Relationships Institute...................109

Dia Oro Jewellers............................................95

Essential Beauty.............................................74

Franchise Relationships Institute ..................115

Dial-A-Digger..................................................75

Event Photography.Com.................................92

Franchise Selection......................................109

Dial-An-Angel.................................................90

Everalls Dfk Pty Ltd.....................................106

Franchise Share............................................111

Diamond Marketers........................................91

Everglo Commercial Cleaning.........................78

Franchise Systems Group.............................109

Dibbs Barker................................................112

Everglo Complete Car Detailing......................73

Franchise Works...........................................109

Digital Dreams................................................91

Eworks...........................................................79

Franchising International Pty Ltd ..................110

Diverse Shopfitters.......................................108

Exalt 4th Party Solutions...............................108

Franck Provost...............................................88

Diversified Exhibitions...................................108

Expense Reduction Analysts..........................72

Franklyn Scholar...........................................115

Dixon Homes..................................................75

Express Bookkeeping.....................................72

Freechoice Stores...........................................95

DL Coffee.......................................................82

Express Employment Professionals................80

Freedom Furniture..........................................95

Dla Phillips Fox............................................112

Extreme Driving.Net........................................81

Freedom Taxation Services...........................106

Dmaw Lawyers............................................112

Ezyaccounts...................................................72

Freeman Fox .................................................72

Dmc (Digital)................................................108

Ezypayroll.....................................................109

Fresh – Healthy Cafes.....................................83

Document Management Solutions..................76

Fab Sao........................................................111

Fritz Gelato.....................................................85

Dogtech.........................................................92

Fair Dinkum Sheds.........................................75

Frogs House Washing....................................90

Dollar Curtains................................................95

Fancy Fillings..................................................86

Frontline Recruitment Group . ........................80

Dome Coffees Australia Pty Ltd......................83

Fantastic Lighting...........................................76

Fruit Property..................................................93

Dominion Colanco Print Group.....................107

Fasta Pasta Pty Ltd........................................83

Fruizberry.......................................................83

Domino’s Pizza...............................................86

Fastway Couriers............................................76

Fuse.............................................................107

123

124

G Tyres...........................................................73

Hardware2site................................................75

Management................................................115

G4guitarschools.............................................79

Harry’s Café De Wheels Pty Ltd......................82

InXpress.........................................................77

Gadens Lawyers...........................................113

Harvey World Travel . .....................................97

InXpress.........................................................79

Gameking Australia.........................................97

Hayes Knight................................................106

Ip Solutions International..............................109

Games 2 U.....................................................81

Head Marketing............................................107

Ivan Poole Lawyers.......................................113

Gametraders..................................................95

Health & Savings............................................95

Ivent Services...............................................107

Garlo’s Pies....................................................81

Healthy Habits................................................87

J J Riba & Company Solicitors......................113

Gaspower .....................................................73

Healthy Inspirations........................................88

Jamaica Blue..................................................82

Gauci Franchising...........................................88

Helen O’Grady Children’s Drama Academy.....79

James’ Home Services...................................78

Geeks On Call ...............................................79

Henny Penny Hatching...................................77

Jani-King Australasia......................................78

Gelare ...........................................................82

Herbert Geer................................................113

Jan-Pro Cleaning Systems.............................78

Gelatino..........................................................85

Hertz Australia................................................93

Jaxquickfit Tyre Service...................................74

Gelatissimo ...................................................85

Hey Dee Ho Music..........................................77

Jaymak - Food & Beverage Refrigeration........77

Get Threaded.................................................74

Hey Dee Ho Music..........................................80

Jazz Cleaning.................................................78

Gfc Café.......................................................87

Hi Ho Clean And Garden................................91

Jc Unique Beauty And Laser Clinic................74

GJ Gardner Homes........................................75

Hi Speed Internet Kiosks................................91

Jesters...........................................................87

Glass Art Australia..........................................76

Hill Rogers Spencer Steer.............................110

Jetset Travelworld Group................................97

Glass Technology...........................................73

Hills Street Group...........................................76

Jetts Fitness 24/7...........................................88

Global Burgers...............................................83

Hip Pocket Workwear & Safety.......................97

Jigsaw Sales, Marketing and Training...........115

Global Kap...................................................111

Hire A Hubby..................................................90

Jim’s Antenna’s...............................................97

Global Safe Technologies Australia.................75

Hire A Tradesman...........................................75

Jim’s Antennas...............................................90

Gloria Jean’s Coffees......................................82

Hire For Baby.................................................93

Jim’s Bath Re-Surfacing.................................90

Gnc Livewell..................................................88

Hogs Breath Café...........................................83

Jim’s Bin Cleaning..........................................78

Go Private......................................................93

Holding Redlich Lawyers..............................113

Jim’s Blind Cleaning........................................78

Go Sushi........................................................87

Home Ice Cream............................................91

Jim’s Bookkeeping.........................................72

Godfreys.........................................................95

Home Instead Senior Care..............................88

Jim’s Building Inspections...............................75

Gogetta........................................................111

Home Service Professionals ..........................90

Jim’s Building Maintenance.............................75

Golden Nuts Franchising................................85

Horseland.......................................................95

Jim’s Car Cleaning..........................................74

Golden Roast (The).........................................87

Hosemasters International..............................91

Jim’s Carpet Cleaning.....................................78

Good Games..................................................95

Hotondo Homes.............................................75

Jim’s Cleaning................................................78

Goodwood & Co............................................75

House............................................................95

Jim’s Computer Services................................79

Goodyear Autocare........................................73

Housework Heroes.........................................90

Jim’s Diggers..................................................75

Goop Guys.....................................................75

Howards Storage World.................................95

Jim’s Dog Wash..............................................92

Got One Franchising Pty Ltd...........................95

Hr Coach......................................................76

Jim’s Electrical................................................97

Grace Webster Recruitment...........................81

Hudsons Coffee..............................................82

Jim’s Fencing..................................................75

Grahams Garden Care....................................91

Hungry Jack’s.................................................87

Jim’s Finance Professionals............................72

Grahams Home Cleaning Care.......................78

Hunt & Hunt.................................................113

Jim’s Glass.....................................................97

Granite Transformations..................................75

Hush Prepaid..................................................79

Jim’s Glass Restore and Protect.....................90

Grant Thornton.............................................106

Hwl Ebsworth Lawyers ..............................113

Jim’s Mowing.................................................91

Grease Lightning............................................74

Hydrodog Mobile Dog Grooming....................92

Jim’s Painting.................................................75

Grech Partners Solicitors..............................113

I Wish A…Mobile Hairdresser.........................88

Jim’s Paving...................................................75

Green Cleen...................................................78

Ian Diffen The Tyre Factory (WA).....................74

Jim’s Pergolas................................................75

Grey Army Management.................................90

iBalance Business Institute.............................76

Jim’s Pest Control...........................................91

Grill’d – Healthy Burgers ................................83

Ibs Infotech..................................................109

Jim’s Plumbing...............................................97

Grip Guard.....................................................75

Iga.................................................................95

Jim’s Pool Care..............................................92

Group Seven Franchising..............................110

Impressionable Kids.......................................77

Jim’s Pressure Cleaning..................................78

Gsm Lawyers...............................................113

In.Cube8r Gallery............................................95

Jim’s Roofing..................................................75

Gutter-Vac......................................................90

Inbloom Florist................................................95

Jim’s Security Doors.......................................97

Gymbaree......................................................77

Independent Property Inspections..................93

Jim’s Skip Bins...............................................93

H&R Block......................................................72

India At Home................................................85

Jim’s Solar......................................................97

Haarsma Lawyers.........................................113

Informatel ....................................................107

Jim’s Test and Tag..........................................80

Haines Norton Chartered Accountants.........106

Ink On The Run..............................................91

Jim’s Trees......................................................91

Hair 4 Brides..................................................74

Inkspot...........................................................93

Jim’s Window Cleaning...................................78

Hairchoice......................................................95

Insite Data Solutions.....................................115

Jim’s Windscreens..........................................91

Hairdressers On The Move.............................91

Insurance Made Easy...................................111

John Brennan Hair Franchising.......................88

Hairhouse Warehouse....................................88

Intelligent Accounts........................................72

Johnno’s Camper Trailers...............................93

Hall & Wilcox................................................113

Intercept.........................................................76

Jsa Massmedia...........................................111

Harcourts ......................................................93

International College Of Hotel

Jumping J-Jays Castles & Slides....................77

Just Cuts........................................................88

Lollypotz.........................................................89

Michels Warren.............................................107

Just Lashes....................................................74

Lonely Pets Club............................................92

Micronet Systems.........................................111

K2 Recruitment..............................................81

Looksmart Alterations . ..................................79

Microwave Safety Systems.............................80

Kanklean........................................................78

Lord Of The Fries............................................85

Midas Auto.....................................................74

Karl Chehade Dry Cleaning.............................79

Love Coffee & Crepes.....................................82

Middletons...................................................113

Karman Group..............................................111

Loyalty Print....................................................93

Mills Oakley Lawyers....................................113

Keen To Clean Group.....................................78

Luxaflex – Hunter Douglas..............................95

Milpost Postie Network Sydney Pty Ltd..........79

Kells The Lawyers.........................................113

Lynch Morgan Lawyers.................................113

Mil-Tek Waste Solutions..................................77

Kelly And Co Lawyers...................................113

Lynn’s Learning..............................................80

Milward Doran..............................................109

Kelly Hazel Quill Lawyers Pty Ltd..................113

Macpherson & Kelley Lawyers......................113

Minc Services.................................................90

Kelly Sports....................................................95

Macquarie Franchise Systems......................110

Mind Atlas....................................................115

Kemp Strang Lawyers..................................113

Mad Mex Fresh Mexican Grill..........................87

Mind Games...................................................95

Kenkleen Window Cleaning............................78

Madam Glamour............................................74

Mini Maestros.................................................78

Key Returns....................................................77

Made In Japan...............................................95

Mini Tankers...................................................77

Kfc................................................................87

Madgwicks Lawyers.....................................113

Minicards........................................................73

Kick! Juice Bars..............................................85

Maestro Hairdressing......................................88

Minit Australia Pty Ltd – Mister Minit...............95

Kids Korner....................................................80

Maggies Kitchen Store...................................95

Mini-Tankers Australia.....................................74

Kidz Lidz Hair Salons......................................88

Magic Hands Carwash...................................74

Minter Ellison Lawyers..................................113

Kieser Training Centres...................................88

Magnetite Window Covers..............................90

Minuteman Press............................................93

Kindy Dance Time..........................................77

Mail Plus Pty Ltd.............................................77

Mister Ply&Wood............................................75

King Insurance Brokers.................................111

Mailpost.........................................................73

Mitchell Communication Group.....................107

King Of THe Pack . ........................................95

Man What A Fuss...........................................75

Mln - Mobile Laptops and Notebooks...........95

Kings..............................................................92

Mannings Av..................................................90

Mobile Auto Hoses.........................................74

Kip Mcgrath Education Centres .....................80

Maries Pizza...................................................87

Mobile Filtration Services................................91

Kleenit............................................................78

Market Minds...............................................110

Mobile Hosefixers...........................................91

Koala Krane....................................................97

Marketing and Branding Central Plc.............107

Mobile Plastic & Vinyl Repairs.........................74

Kwik Kerb.......................................................91

Marrs Curtains, Blinds & Shutters...................91

Mobile Test And Call.......................................80

Kwik Kopy Australia........................................93

Mars Venus Coaching.....................................80

Moevenpick Ice Cream...................................84

La Porchetta...................................................83

Marshalls & Dent Lawyers.............................113

Morgan Lewis Attorneys...............................113

Lac Lawyers Service....................................113

Mary Ryan’s....................................................95

Mortgage Choice............................................72

Las Olas.........................................................85

Mason Sier Turnbull......................................113

Mortgage House.............................................72

Laser Electrical Group....................................75

Master Franchising.......................................110

Moviemate Australasia....................................97

Laserderm Skin Fitness Centre.......................88

Master School Portraits..................................92

Mpm Marketing Services..............................109

Latte Cartelle..................................................82

Mastercare Franchising...................................78

Mr Jaffle.........................................................85

Lattouf Hair Spa.............................................88

Matchbox.......................................................95

Mr Rental........................................................93

Laubman and Pank........................................95

Matthewsfolbigg...........................................113

Mr Wow..........................................................78

Lava Carts......................................................82

Mattresskleen Australia...................................90

Mrs Fields.......................................................85

Lawler Chartered Accountants.....................106

Maxxam Computer Systems........................111

Mtm Mobile Training......................................80

Lcl Fun Languages.......................................80

Maya Masala..................................................84

Muffin Break...................................................81

Leadership Management Australia..................80

Maynard Imaging..........................................107

Multiwest Pave...............................................91

Leasing Information Services .......................109

Mbconnexions.............................................107

Murfett Legal................................................113

Ledgers Bookkeeping.....................................72

Mbe Business Service Centres.......................77

Murray Pest & Weed Control..........................90

Leigh Adams Lawyers..................................113

Mbt Footwear................................................79

Muscle Beach.................................................88

Lenard’s.........................................................85

McDonald’s....................................................87

Muzz Buzz......................................................82

Lewis Holdway Lawyers...............................113

McInnes Wilson Lawyers..............................113

My Belly..........................................................88

Lifetime Distributors........................................79

McLaughlins.................................................113

Myo...............................................................87

Lightsounds....................................................81

McLean Delmo.............................................106

Mywhitesmile..................................................75

Linda Allen Fitness..........................................88

McMahon Fearnley.......................................113

Nailsnow.Com.Au...........................................75

Link Business Franchising Ltd......................109

Mcw Lawyers..............................................113

Nando’s Australia............................................84

Liston Landers . ...........................................106

Media M Group............................................107

Nando’s . .......................................................87

Liston Landers . ...........................................110

Medivet..........................................................92

Nanotek Car Cleaning....................................74

Literacy Circle.................................................80

Megasealed Bathrooms..................................75

Napoleon Perdis.............................................95

Little Kickers...................................................78

Mercury Management Systems....................109

Narellan Pools................................................92

Local Tree Care..............................................91

Meta Management Solutions........................115

National Australia Bank.................................108

Lock N Leave.................................................91

Metro Tiles.....................................................95

National Franchise Insurance Brokers...........111

Lodhia Lawyers............................................113

Metrodogs......................................................92

National Sales Academy...............................115

Logiro Wealth Solutions................................106

Meyer Vandenberg Lawyers.........................113

Natrad Radiators & Auto Air............................74

Logovision....................................................109

Michel’s Patisserie..........................................82

Nec.............................................................111

125

126

Neill Buck & Associates................................110

Peoplogica Pty Ltd.......................................115

R&W Real Estate............................................93

Netcomm.....................................................111

Perfectly Maid.................................................78

Radio Instore..................................................73

Netstarter Pty Ltd.........................................111

Personalised Pet.............................................92

Raine & Horne................................................93

Network Car & Truck Rentals..........................93

Pet Cafe.........................................................92

Ramp Holdings.............................................109

New Level Personal Training Studios..............88

Pet Goods Direct............................................92

Rams Home Loans.........................................72

New Life Repair Services................................74

Pet Mobile......................................................92

Ray White Real Estate....................................93

New Zealand Natural......................................85

Pets Paradise.................................................92

Read And Exceed Pty Ltd..............................80

Nicole Leggat and Associates .....................114

Petstock Pty Ltd.............................................92

Ready Steady Go Kids...................................80

Nightowl Convenience....................................85

Pfa Chartered Accountants.........................106

Ready Steady Print.........................................93

Nightowl Convenience....................................95

Phone Central ...............................................97

Real Estate Investar........................................93

Nissan Motor Company..................................74

Pick n Save Australia......................................73

Realestate It.................................................111

No Wet Waterless Carclean............................74

Pie Face.........................................................82

Red Building...................................................75

Noodle Box....................................................87

Pinsource.......................................................73

Red Chip Lawyers........................................114

Noq Mobile Ordering....................................111

Piper Alderman.............................................114

Red Day Coaching.........................................80

Norman Connell Advertising.........................107

Pirtek Fluid Systems.......................................74

Red Rooster...................................................87

Norton Rose.................................................114

Pitney Bowes Mapinfo..................................115

Redcat Pty Ltd.............................................114

Nose To Tail Dogwash....................................92

Pixifoto & Portrait Place..................................92

Redcat Pty Ltd.............................................115

Novus Australia..............................................74

Pizza Capers..................................................87

Redclean .......................................................78

Nrg Legal....................................................114

Pizza Hut........................................................85

Refaceit..........................................................90

Numberworks’nwords Australia......................80

Pizza Hut........................................................87

Refund Group.................................................72

Nutshack........................................................85

Pizzacutters Gourmet Pizza............................87

Reliance Roof Restorations.............................90

Ocean Master International.............................87

Pjk Party Hire................................................81

Reload Consulting........................................109

Oe Design....................................................111

Pkf..............................................................106

Rent The Roo.................................................94

Oliver’s Real Food...........................................87

Platinum Electrical Contractors.......................97

Resi Mortgage Corporation.............................72

Omc Connect..............................................107

Plus Fitness 24/7............................................89

Resicert Property Inspection...........................76

Oporto Franchising.........................................87

Pma Solutions................................................77

Residential Garage Doors...............................76

Opposite Lock................................................74

Pole Divas......................................................93

Results In Business Institute...........................77

Opsm............................................................95

PoolWerx........................................................92

Results Laser Clinic........................................75

Optimum Assurance Group..........................106

Posigrip..........................................................75

Resumeone.Com.Au......................................81

Ordermate....................................................114

Postnet...........................................................77

Resurg Group...............................................110

Ordermate....................................................115

Powerfront Online Success.............................77

Retail E-Vironment Pty Ltd............................110

Ordium.........................................................110

Prd Nationwide Pty Ltd.................................93

Retail E-Vironment Pty Ltd............................115

Organise Internet..........................................107

Precision Badges............................................77

Retail Express...............................................114

Oriental Teahouse...........................................84

Preggi Bellies..................................................89

Revive Projects Franchise Marketing.............110

Outback Jacks Bar & Grill...............................84

Presse Café....................................................82

Revolution Cd.................................................95

Outside Concepts..........................................90

Pretzos Retail.................................................81

Riddell Clare Consulting................................111

Oven Fairy......................................................78

Price Attack....................................................95

Risk Strategies.............................................115

Ovenclean......................................................78

PricewaterhouseCoopers.............................110

Robbins Watson...........................................114

Ovenu............................................................78

Prism Solutions............................................111

Robert James Solicitors................................114

Oz Design Furniture........................................95

Pristine Water Systems...................................91

Roberts Legal...............................................114

Ozerentals......................................................94

Procal Dairies.................................................79

Rock Star For A Day.......................................81

Ozifit 24 Hour Fitness.....................................88

Professional Advantage................................109

Rocket Science Strategic Services...............107

Ozspy.............................................................95

Professional Advantage Service....................111

Rodney Wayne Hairdressing...........................88

Ozzy Tyres......................................................74

Professional Outsource Solutions.................111

Roof Seal........................................................76

Pace Lawyers...............................................114

Professionals Service Centre Ltd....................93

Rose Corporate............................................106

Pack & Send..................................................95

Promotem....................................................107

Royal Copenhagen Ice Cream Cone Co.........85

Pacnet..........................................................109

Prosell............................................................80

Rp Vending....................................................97

Pampered Pup...............................................92

Protect-A-Window..........................................75

Rush Hour Australia Pty Ltd............................89

Panarotti’s......................................................84

Provender Vending.........................................97

Russell Kennedy Solicitors............................114

Paradise Fresh................................................85

Puratap Pty Ltd..............................................79

Rust Free (Australia)........................................74

Paradise Shade Umbrella’s.............................90

Pure Health Clubs...........................................89

Ryco 24•7......................................................74

Paraffine.........................................................95

Pure+Natural..................................................87

S & K Candy Buffet Bars................................81

Parasol Emt..................................................115

Pureprotect....................................................90

Saco Technology............................................79

Party Plus.......................................................81

Pwx Australia...............................................111

Saco Technology..........................................111

Paws Pet Sitters.............................................92

Py Fencing.....................................................75

Safetyquip......................................................97

Pedders Suspension......................................74

Quest Serviced Apartments . .........................93

Salon Express................................................88

Pendragon.....................................................77

Quick Colourprint.com.au...............................93

Salsa’s Fresh Mex Grill....................................87

Peopleinsite . ...............................................111

Quicklock Partitions........................................75

Sandpit Photos...............................................92

Sarpino’s Pizzeria...........................................87

Speedliner Australia........................................74

The Banner Lady..........................................107

Scan Conversion Services..............................77

Sportsco........................................................96

The Barf Shop................................................92

Schnitz Franchising Pty Ltd............................87

Spray Pave Australia.......................................90

The Bookkeeping Network ............................73

Secretary.com.au............................................77

Spudbar.........................................................87

The Car Kit Company.....................................74

Select Cleaning..............................................78

Sss Bbq Barns.............................................84

The Cheesecake Shop...................................86

Select Lawn Mowing......................................91

St Software..................................................111

The Cheesecake Shop Pty Ltd.......................81

Select Valet.....................................................74

St. Clair Partners..........................................106

The Chocolate Room......................................82

Senior Helpers - Australia...............................90

Stacks Of Snacks...........................................79

The Coffee Club.............................................82

Senor Paella Catering.....................................81

Stain Busters Cleaning Services.....................78

The Complete Garden....................................96

Service Integrity............................................109

Star Mart........................................................96

The Computer Market....................................79

Seven Gourmet Takeaway..............................85

Starshots Glamour Photography.....................92

The Concrete Cutter.......................................76

Shape Shopfitters . ......................................109

Stayclean Hands Pty Ltd................................77

The Confectionery & Party Shop . ..................96

Shaver Shop...................................................95

Steamatic Australia.........................................79

The Contact Group.........................................77

She Fitness.....................................................89

Steel Built.......................................................76

The Corporate Writer....................................109

Shed Boss......................................................76

Step Into Life..................................................89

The Country Brewer.......................................96

Sheds n More.................................................96

Stephens Lawyers & Consultants.................114

The Crepe Café..............................................87

Sherpa Group...............................................110

Stockdale & Leggo.........................................93

The Duster DollIes..........................................89

Shine Hand Car Wash....................................74

Store Finder..................................................111

The E Team....................................................89

Shine It Stainless............................................91

Storybook Cottages.......................................76

The Edge Corporate Strategies....................107

Shingle Inn Cafés ..........................................82

Strathfield.......................................................96

The Fairies Concept Stores.............................78

Shower Surgeon.............................................97

Struddy’s Sports.............................................96

The Franchise Institute..................................111

Sign*A*Rama..................................................97

Studio Red...................................................109

The Franchise Shop......................................111

Signs On The Move........................................97

Stufflers Franchises Pty Ltd............................89

The Frenchams Group....................................94

Signwave........................................................97

Stynes Dixon Lawyers..................................114

The Ink Shop..................................................96

Silver Chef Ltd..............................................108

Subway® Restaurants....................................87

The Interface Financial Group ........................73

Silver Chef Ltd..............................................111

Success Tax Professionals..............................72

The Ironing Elf.................................................91

Simply Helping...............................................90

SumoSalad.....................................................86

The Leather & Vinyl Doctor.............................74

Skewerz Kebabz............................................86

SumoSalad.....................................................87

The Mattress Supermarket.............................96

Slater & Gordon............................................114

Sunbelt Business Brokers...............................77

The Melting Pot..............................................84

Sleepy’s . .......................................................96

Sunshine Kebabs...........................................87

The Minders...................................................90

Small Fish Business Coaching........................77

Supanews......................................................96

The Minders Total Building & Garden Care......91

Small Fish Business Coaching......................109

Super Shower Seal.........................................90

The Missing Link Network Integration...........112

Smallprint.......................................................91

Superfinish Express .......................................74

The Original California Burrito Company.........84

Smart Ohs...................................................115

Supergeek.com.au.........................................79

The Real Learning Experience........................80

Smart Saver...................................................73

Superior Service...........................................115

The Real Learning Experience......................115

Smartline........................................................72

Sustainable Directions....................................76

The Realise Group........................................109

Smith & Sons Renovations & Extensions........76

Swaab Attorneys..........................................114

The Retail Doctor..........................................111

Snap .............................................................93

Swear Words................................................107

The Shed Company........................................76

Snap Fitness Australia....................................89

Swimart..........................................................93

The Sydney Coffee School...........................115

Snap-On Tools (Australia) Pty Ltd...................74

Synergy Business Centres..............................77

The Tartan Group..........................................106

Snooze...........................................................96

Syron............................................................112

The Timber Doctor.........................................91

Snowgum . ....................................................96

Tabatinga........................................................78

The Tyre Factory.............................................74

Soccajoeys.....................................................78

Taco Bill Mexican Restaurants Pty Ltd............84

The Unfair Advantage.....................................77

Social Media Business Boosters . ..................77

Take 3............................................................97

Theobroma Cafes, Lounges & Bars................84

Soft Stone Sculptures.....................................91

Talbot Olivier Lawyers...................................114

Theobroma Chocolate Lounge.......................82

Sol Home Inprovements.................................90

Tamawood Homes.........................................76

Thexton Armstrong.........................................77

Solomons Flooring..........................................96

Taps’n Toilets..................................................90

Thinking Australia.........................................112

Solutions Franchising Group.........................110

Target Training................................................80

Sonic Golf.......................................................93

Tasty Thai.......................................................87

Sothertons....................................................106

Tasty Trucks...................................................91

Southern Cross Chauffeur..............................91

Taxassist.........................................................72

Thrive Promotional Products & Corporate Gifts.............................................107

Souvlakihut.....................................................84

Taxsmart.........................................................72

Thynne & Macartney.....................................114

Spanish Doughnuts........................................81

Telcoinabox....................................................97

Tile Mart.........................................................96

Spar Australia Limited . ..................................86

TeleChoice......................................................96

Tile Rescue.....................................................90

Specialist Doors & Windows Etc.....................90

Termicam ......................................................90

Timber Doctor................................................90

Specky Events................................................81

Testel . ...........................................................97

Timezone Australia.........................................81

Specsavers....................................................96

The Athlete’s Foot Australia............................96

Toner Action Western Australia.......................77

Spectrum Analysis........................................115

The Australian Drug Detection Agency............80

Toohey Reid Chartered Accountants.............106

Thomsons Lawyers......................................114 Thrifty Car Rental............................................94

127

Toolforce........................................................91

William Angliss Institute.................................115

Avis Rental...................................................104

Top Snap Marketing.....................................107

Wired & Wireless Solutions International.......112

Baby On The Move.......................................100

Toscanis Café Bar and Restaurant..................84

Wisewould Mahoney....................................114

Bakers Delight..............................................101

Total Image Group........................................107

Wokinabox.....................................................88

Baldwins.......................................................117

Total Marketing.............................................107

Woollam Constructions.................................109

Bank Of New Zealand...................................116

Total Tools......................................................74

Workout World...............................................97

Bannister & Von Dadelszen...........................117

Total Tools......................................................96

World Of Maths..............................................80

Bark Busters................................................103

Totalspan........................................................76

Worldwide Online Printing...............................93

Barley Insurance...........................................117

Touch Up Guys...............................................74

Wray Organics................................................86

Bathroom Direct...........................................103

Towfix ............................................................74

Xocolati..........................................................82

Bathroom Warehouse...................................104

Trade Books Bookkeeping............................106

Xpresso Delight Pty Ltd..................................89

Bb’s Café.....................................................101

Trampoline Gelato...........................................86

Xquisito..........................................................88

Bbx Management..........................................99

Traxion Training.............................................111

Xxx Security Services...................................115

Bdo.............................................................116

Traxion Training.............................................115

Yarra Valley Farms..........................................86

Bedpost.......................................................104

Traxx Construction Products...........................76

Yoga Bugs Australia........................................78

Bell Gully......................................................117

Tresscox Lawyers.........................................114

Yong Real Estate............................................93

Bella Vista Accomodation.............................103

Trios Wraps....................................................88

Your Cleaner...................................................79

Best Western................................................103

Tropical Plant Rentals.....................................94

Your Home Services.......................................90

Betta Rental Cars.........................................104

Tsg Franchise Management Pty Ltd..............96

Your Local Tradesman....................................90

Better Business Institute...............................116

Tt Group Communications...........................112

Zarraffa’s Coffee.............................................83

Bevinco..........................................................99

Tu Projects...................................................109

Zen Energy Systems.......................................93

Big Paddle Company......................................99

Tutti Frutti.......................................................86

Zing Australia................................................107

Bin Inn Retail Group......................................104 Black Forest Waffle Hut................................102

Twinkle Toe Baby Hand & Feet Sculptures......78 Ultra Tune ......................................................74 United Home Services....................................90 United Petroleum Pty Ltd................................96 Universal Approach......................................107 Urban Burger..................................................88 Uticolor...........................................................74 V.I.P. Home Services.......................................79 V.I.P. Home Services.......................................90 Vaby’s Mediterranean Grill...............................84 Van Go Coffee & Juice....................................86 Vast Interiors...................................................97

128

new zealand 0800 2 Fix It...................................................98 0800 Sunshade............................................103 A J Park.......................................................117 A.B.C. Affiliated Business Consultants..........116 Aa Auto Service & Repair...............................98 Abacus Maths Academy Ltd.........................100 Acardo Workplace Safety Supplies.................99 Accessman....................................................98 Actioncoach...................................................99

Bnz..............................................................116 Bookends Ltd...............................................101 Botherway Legal...........................................117 Botting Legal................................................117 Breakers Café & Bar.....................................101 Brumby’s Go!...............................................101 Brumby’s Bakeries Limited...........................101 Burger Wisconsin.........................................102 Burgerfuel.....................................................102 Business Network International.....................116 Busy Bee Cleaning Services.........................100

Verve Recruitment........................................109

Aden Franchise Group....................................98

Busy Bookkeeping.........................................98

Victory Blinds.................................................90

Advance International.....................................99

Caci............................................................102

Vip Car Care..................................................74

Aerial Master..................................................98

Cad Partners.................................................99

Vip Lighting....................................................76

Affiliated Business Consultants Ltd...............116

Cad Partners...............................................116

Vision Alliance.................................................77

Alu Restore...................................................103

Café Botannix...............................................101

Vision Alliance...............................................111

Amac ..........................................................100

Cafe2u Nz Pty Ltd........................................101

Vision Personal Training..................................89

Amazing Clean New Zealand........................100

Cal Systems.................................................98

Visual Unity...................................................107

Anchor Franchise.........................................102

Cartridge World............................................100

Vmbiz.............................................................77

Anthony Harper Lawyers..............................117

Cash Converters Ltd....................................104

Walker Wayland (Wa) Pty Ltd........................107

Anytime Fitness............................................102

Cashbox.......................................................104

Walkers Party Hire..........................................81

Anz..............................................................116

Cdq Communication Design Ltd..................116

Wallmaster......................................................76

Anz Bank.....................................................116

Ceiling Master...............................................100

Wasabi Warrior...............................................86

Apex General Limited...................................117

Central Landscape & Garden Supplies...........98

Websitegurus.................................................91

Apollo . ........................................................116

Chartis..........................................................116

Weeding Women............................................91

ApparelmasteR...............................................99

Chester Gray Chartered Accountants Ltd.....116

Wendy’s Supa Sundaes..................................88

Archgola.......................................................103

Chocolateria™ San Churro...........................101

Wendy’s Music...............................................80

Armstrong Smarter Security............................99

Civic Video...................................................104

Westpac Banking Corporation......................108

Asb..............................................................116

Clean Planet Franchise Ltd...........................100

Wet-Seal Management Pty Ltd.......................76

Asb Business Banking.................................116

Cleancorp Franchise System........................100

What Scratch.................................................74

Asco Agmen-Smith Lawyers........................117

Cleantastic...................................................100

Whirlwind Print.............................................114

At Your Request...........................................103

Club Physical................................................102

Whk Horwath..............................................107

Aussie Farmers Direct...................................101

Cobb & Co...................................................102

Wild Caktus....................................................84

Austvending Pty Ltd.....................................104

Coffee Culture..............................................101

Wild Cards & Gifts..........................................97

Auto One........................................................98

Colorglo International......................................98

Colourplus....................................................104

Franchise Accountants.................................116

Innovative Interiors Ltd..................................103

Columbus Coffee..........................................101

Franchise Solutions......................................116

Inspired Business Solutions..........................116

Complete First Aid Supplies............................99

Franchize Consultants ................................116

Inspired Learning Systems............................117

Computer Solutions Sales & Service.............100

Fraser Powrie Barristers & Solicitors.............117

Insultech Group............................................103

Computer Troubleshooters...........................100

Freedom Companion Driving Services..........103

Izard Weston................................................117

Contours......................................................102

Fritz Weiners.................................................102

Jamaica Blue Nz..........................................101

Cookie Time.................................................102

Fruit World....................................................102

James & Wells Intellectual Property...............117

Cookright Kitchen Services...........................100

Furniture Court.............................................104

James Marx Hypnosis..................................102

Coolspot Unlimited.......................................104

Gaze Burt Lawyers.......................................117

Jani King (Nz) Ltd.........................................100

Cooltime.........................................................98

Gca Lawyers...............................................117

Jennian Homes..............................................98

Cooney Lees Morgan...................................117

Geeks On Call..............................................100

Jesters Pies..................................................102

Corporate Cabs..............................................99

Geeks On Wheels.........................................100

Jetts Fitness 24/7.........................................102

Crest Commercial Cleaning Ltd....................100

Geon Print & Communication Solutions........117

Jim’s Mowing...............................................103

Crestclean......................................................99

Gibson Sheat Lawyers..................................117

Jim’s Test & Tag..............................................99

Crew Cut......................................................103

Gj Gardner....................................................98

Jim’s Trees & Stump Removal.......................103

Cutshop.........................................................98

Glaistor Ennor...............................................117

Jumping Beans International........................100

Daniel Hunt & Associates..............................116

Global Safe New Zealand.............................104

Just Cabins....................................................98

Davenports Habour Lawyers........................117

Gloria Jean’s Coffees....................................101

Just Cuts........................................................98

Design Importance.........................................99

Godfreys.......................................................104

Just Loans......................................................98

Diamond Fusion.............................................98

Golden Nuts Franchising NZ Ltd...................102

K & B Manninen Ltd.....................................104

Digital Fishbowl............................................116

Govett Quilliam.............................................117

Kea Kids Club..............................................100

Distribution International.................................99

Graffiti Doctor.................................................99

Keith Goodall & Associates...........................116

Dollar Value..................................................104

Granite Transformations..................................98

Kelly Sports..................................................100

Domino’s Pizza.............................................102

Grant Thornton New Zealand.......................116

Kensington Swan.........................................117

Donut King...................................................102

Graphic Café................................................116

Kinetic Electrical.............................................98

Donut King Nz..............................................102

Grasshopper Soccer....................................100

Kitchens Refreshed........................................99

Dream Doors..................................................98

Green Acres Franchise Group.......................100

Kiwihost.........................................................99

Dri Wash ‘n Guard..........................................98

Green Cleen.................................................100

Kiwikrane......................................................101

Driving Miss Daisy........................................103

Green Door Commission Free Real Estate....103

Kwik Kerb.....................................................103

Duncan Cotterill Lawyers..............................117

Grout Pro.....................................................100

La Porchetta.................................................102

Dvdnow Kiosks............................................104

Guthrie Bowron............................................104

Laser Electrical Group....................................99

Dymocks......................................................104

Habitual Fix...................................................102

Laser Plumbing..............................................99

Ec Credit Control.........................................116

Hammer Hardware.........................................98

Latitude Homes..............................................99

Eco Insulation...............................................103

Handy Rentals..............................................104

Lazerbike......................................................104

Ecomist..........................................................99

Harcourts.....................................................103

Lcf Fun Languages.....................................101

Ecotec Lawn Fix...........................................103

Hardy’s Health Stores...................................104

Leadership Management................................99

Egg Maternity...............................................104

Harmans Lawyers.........................................117

Lenard’s.......................................................102

Embroidme.....................................................99

Harris Tate....................................................117

Lennie & Associates.....................................116

Enviro Clean & Restoration...........................100

Harrisons Carpet One...................................103

Lifetime Distributors......................................101

Enzed.............................................................98

Harvey World Travel . ...................................104

Lime Juice Bar..............................................102

Esquires Coffee House.................................101

Hayes Knight Ltd..........................................116

Link Business Broking Ltd............................117

Everest Group Ltd........................................116

Helium Work Search.......................................99

Link Business Services...................................99

Exceed Home Network.................................103

Helium Work Search.....................................116

Liquorland....................................................104

Expro............................................................116

Hertz............................................................104

Little Dribblers..............................................100

Extreme Automotive Parts Distributors............98

Hesketh Henry..............................................117

Little Kickers.................................................100

Fastway Couriers............................................99

Hewitt Scaletti Waters...................................116

Lj Hooker Group Ltd....................................103

Fibrenew......................................................103

Hire A Hubby................................................103

Ljs Fish And Chips Restaurant.....................102

Fifo Capital.....................................................98

Hogs Breath Café.........................................102

Lockwood Homes..........................................99

Final Touch.....................................................98

Holland & Barrett..........................................102

Lollipops Playland & Café.............................100

Firewatch Limited...........................................98

Home Instead Senior Care............................103

Looksmart Alterations...................................100

First Class Accounts.......................................98

Home Plus....................................................103

Lush Lashes...................................................98

Fix It Building Services....................................98

Honda............................................................98

Macdonald Bailey Law..................................117

Fletcher Aluminium.........................................98

Humitech........................................................99

Macky Roberton...........................................117

Flo2cash.........................................................99

Humphries Associates Ltd..............................98

Mag & Turbo Warehouse................................98

Foot Mechanics............................................102

Humphries Associates Ltd............................116

Mandeville Marketing......................................99

Footloose.....................................................104

Hunter & Co.................................................117

Markhams Clarke Craw ...............................116

Forever Green...............................................102

Hydraulink......................................................98

Marshall Batteries...........................................98

Fortune Manning Lawyers............................117

Icon Coffee...................................................101

Mathzwise....................................................101

129

Mazda New Zealand.......................................98

Provender NZ...............................................104

The Cheesecake Shop.................................102

Mcdonalds Restaurants New Zealand................................................102

Pure Protect.................................................103

The Coffee Club...........................................102

Qjumpers.......................................................99

The Coffee Guy............................................102

Quest Serviced Apartments (NZ) Ltd............103

The Coffee Shot...........................................102

Quinovic Property Management....................103

The Fishmonger Seafood Delicatessen ................................................102

Mediterranean Food Warehouse...................102 Mega Café....................................................101 Mega Services................................................99 Megazone Laser Games...............................101 Meticulous Home Services...........................103 Midas New Zealand........................................98 Mike Pero Mortgages.....................................98 Mike Pero Real Estate Limited .....................103 Mini Fuels & Oils.............................................98

130

Rainaway Spouting On The Spot..................103 Rainey Collins...............................................117 Rapid Lawn..................................................103 Ray White Real Estate..................................103 Re/max New Zealand...................................103 Realsure The House Inspectors....................103 Refresh Renovations.......................................99

The Franchise Coach....................................117 The Mediator................................................116 The National Bank Of New Zealand..............116 The NZ House Inspection Company.............103 The Original California Burrito Company.....................................................102 The Pita Pit...................................................102

Mini Tankers...................................................99

Rent-A-Dent.................................................104

Mitre 10..........................................................99

Resume One................................................100

Mobile Hand Car & Marine Grooming...........103

Rezlab Group Holdings...................................99

Moda Ltd........................................................99

Robert Harris Café........................................102

Money Concepts New Zealand.......................99

Rodney Wayne...............................................98

Montgomery Consultants Ltd.......................116

Saddlery Warehouse.....................................104

Motivity Franchising........................................98

Sandfield Information Systems......................116

Mr Fencer . ....................................................99

Selectcleaning..............................................100

Mr Plumber....................................................99

Selector Ltd..................................................117

Mr Rental......................................................104

Shoe Clinic...................................................104

Mr Whippy....................................................102

Sierra Coffee.................................................102

Muffin Break.................................................101

Signature Homes............................................99

My Gym........................................................100

Simplicity Vending.........................................104

National Bank Of New Zealand.....................116

Simplifood....................................................104

Navigation Homes..........................................99

Simply Squeezed..........................................101

Need A Nerd................................................100

Simpson Grierson.........................................117

New York Deli...............................................102

Sitefinders....................................................103

New Zealand Heat Pumps..............................99

sKids - Safe Kids In Daily Supervision Ltd.....100

New Zealand Home Loans.............................98

Small Business Accounting...........................100

New Zealand Natural Ice Cream...................102

Smiths Sports Shoes....................................104

New Zealand Post Limited..............................99

Snap Fitness 24/7........................................103

Night ‘n Day Foodstores...............................104

Snap Printing................................................100

Not Big Enough............................................103

Snap-On Tools...............................................98

Numberworks’nwords Nz.............................101

Snore Pro.....................................................103

NZ Floorsanding Co.......................................99

Softwash......................................................100

Office Products Depot....................................99

Spagalimis Italian Pizzeria.............................102

Oil Changers New Zealand.............................98

Speedy Signs...............................................100

Oporto New Zealand....................................102

Spouting On The Spot....................................99

Pacific Simulators 2010 Limited....................101

Window Treatments......................................103

Staples Rodway Christchurch.......................116

Pack & Send..................................................99

Xpresso Delight............................................102

Stewart Germann Law Office........................117

Palmers........................................................104

Yögg............................................................102

Stirling Sports...............................................104

Palmers Garden World.................................103

Young Read Woudberg ...............................116

Storage Box.................................................104

Zeald Website Design...................................116

Paper Plus....................................................104

Streetwise Coffee.........................................102

Para Rubber.................................................104

Stretch-N-Grow............................................100

Parallel Directions.........................................116

Subway........................................................102

Paramount Services.....................................100

Suckie Moto Franchising Ltd..........................98

Pegasus Rental Cars....................................104

Super Shuttle...............................................100

Pimp My Lawn.............................................103

Swimart Pool & Spa Services.......................103

Pirtek..............................................................98

Tacklebox.....................................................104

Pit Stop..........................................................98

Take Note.....................................................104

Pizza Hut......................................................102

Tasman Insulation...........................................99

Placemakers...................................................99

Teeth Whitening Associates............................98

PoolWerx......................................................103

Telcoinabox..................................................100

Postshop Kiwibank.......................................104

The 2 n’5 Shop.............................................104

Property Indepth...........................................103

The Athletes Foot.........................................104

Protecta Glass Limited....................................99

The Barn Company........................................99

The Shot Mobile...........................................103 The Sweetest Little Chocolate Shop.............104 The Touch Up Guys........................................98 The Trusty Delivery Co..................................101 Thexton Armstrong.......................................100 Tint Pro..........................................................99 Toni&Guy........................................................98 Top Snap......................................................103 Toyworld.......................................................104 Ultra Scan....................................................103 United Video.................................................104 Urlich McNab Kilpatrick................................117 UVtec.............................................................99 V.I.P. Home Services.....................................103 Valentines Restaurants.................................102 Video Ezy.....................................................104 Vital Care Ltd................................................104 Vital Care New Zealand................................100 Walker & Co.................................................117 Waxnlaser.......................................................98 Westpac.......................................................116 Westpac New Zealand.................................116 Wet Seal.........................................................99 Whats Up House Inspections.......................103 Whk............................................................116 Wholly Bagels & Wholly Pizza.......................102 Willis New Zealand Ltd.................................117

Notes

131

Notes

132

Resources at your fingertips!

CURRENT TITLES INCLUDE: Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication The Australian and New Zealand Business FRANCHISOR magazine The Magazine for Franchisors, Quarterly publication Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication The FRANCHISE GUIDE Annual publication CGB’s website also provides an additional advertising and information format and complements our publications.

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