2015 Aus & NZ Business Franchise Directory

2015

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From the

Editor W

elcome to the 2015 edition of the Australia and New Zealand Business Franchise Directory.

This Directory is here to guide you through all the stages of your franchise journey. Inside you will find informative articles starting from ‘What is Franchising’, followed by chapters on franchise legislation, required documentation, due diligence, lease legislation, employing staff for the first time, succession planning, marketing and also mediation.

We finish with chapters from the Franchise Council of Australia and Franchise Association of New Zealand, both of which have provided comprehensive information about their respective organisations and the benefits of membership.

In addition to the collection of educational articles, the back of the Business Franchise Directory features an array of information. It highlights the many types of franchise systems available, as well as franchising professionals and helpful resources.

Whether you are simply investigating the different types of franchises available or about to become a franchisee for the first time, this Directory will be a great source of information. We hope you enjoy your journey to becoming a member of the Australian and New Zealand franchise community.

Joanne Tuffy

Purchasing your first franchise is only the start of a continuous journey in business ownership and we have included chapters that ask if franchising is right for you and also how having the right mentality can start you on the road to success.

1800

business listings See page 81 for categories

CONTENTS

CHAPTER 1

Lorelle Frazer

What is Franchising?

Professor Lorelle Frazer is Director of the Asia-Pacific Centre for Franchising Excellence at Griffith University, and has been actively involved in franchising research and sectoral policy initiatives for more than 15 years.

Director, Asia-Pacific Centre for Franchising Excellence, Griffith University.

Lorelle is one of the world’s leading franchising researchers and co-author of the Franchising Australia surveys. She also lectures in franchising and is a member of the ACCC Franchising Consultative Panel. Her research is used to drive positive policy reform.

PAGE 7

The first person in Australia to complete a PhD in franchising, Lorelle also mentors franchising PhD candidates.

CHAPTER 2

Dr Michael Schaper Deputy Chair, ACCC

PAGE 11

CHAPTER 3

Robert Toth Par tner, Marsh & Maher Lawyers

PAGE 15

CHAPTER 4

Franchise code at a glance Dr Michael Schaper is Deputy Chair of the Australian Competition and Consumer Commission— the agency responsible for enforcing the Franchising Code of Conduct and educating franchising participants about their rights and obligations.

Dr Schaper is an Adjunct Professor with Curtin University in Western Australia, and chairs the advisory board of Griffith University’s Asia-Pacific Centre for Franchising Excellence. He is a previous president of the Small Enterprise Association of Australia & New Zealand, and has extensive experience in the area of small business. His previous roles include Small Business Commissioner for the ACT and Dean of Murdoch University Business School.

Franchising and the Law Robert Toth is a Partner of Marsh & Maher Lawyers, with over 25 years of experience in Franchise law. He is an Accredited Business Law Specialist with expertise in franchising, licensing and distribution and franchise dispute resolution (acting for both international franchisors and franchisees).

Robert has written numerous articles in various publications including The Australian Financial Review, The Australian and New Zealand Business Franchise Guide, Business Franchise and Asia Franchise & Business Opportunities magazines. Robert holds numerous memberships including the FCA, Franchise Association of New Zealand (FANZ) International Franchise Lawyers Association (IFLA) and the US Commercial Service.

HOW CAN AN ACCOUNTANT HELP?

TIM KILHAM

Tim is a Director of Lanyon Partners Chartered Accountants and heads up their franchising division.

Director, Lanyon Par tners Char tered Accountants

Tim has provided advice to, and acted for, many franchisees and franchisors, and is particularly active in advising on the purchase and set up of businesses.

PAGE 21

CONTENTS

CHAPTER 5

Jane GarberRosenzweig Principal, Gable Lawyers

PAGE 25

CHAPTER 6

Robert Graham Managing Director, CEO Consulting

PAGE 29

CHAPTER 7

David Banfield President, Interface Financial Group

PAGE 35

Leasing considerations when buying a franchise Jane, a member of the Law Institute of Victoria, is a Principal of Gable Lawyers, focusing on franchising, distribution and licensing both domestic and international plus protection of intellectual property. With over 11 years’ experience in all aspects of franchising, leasing, intellectual property and corporate law, Jane advises franchisors in all aspects of franchising; including drafting franchise agreements, disclosure documents plus other related ancillary documents; Franchising Code of Conduct and CCA compliance; acquisitions and disposal of businesses, protection of intellectual property, trademarks and registration of trademarks and drafting and advising on general commercial agreements.

Is Franchising Right For Me? Robert Graham is the Managing Director of CEO Consulting and one of Australia’s leading Franchising and Licensing experts.

Robert specialises in developing new franchise systems and growing existing franchise businesses in Australia and International markets.

Formerly the Australian Head of Franchising for both ANZ Bank and Westpac Bank as well as the CEO of RAMS Home Loans and a Commercial Lawyer with Freehills, Robert now works privately with Franchise clients under the banner of his own firm, CEO Consulting.

Due Diligence or Instant Gratification?

David Banfield was named President of the Interface organisation in 1991 and has played a significant part in the successful development and growth of Interface in North America and the other seven countries that Interface now operates in. His extensive background in financial services, including factoring, in many jurisdictions has been a key element for the Interface growth.

Based at the International Head Office in Canada, he continues to drive global franchise development for Interface.

CHAPTER 8

Jason Gehrke Director, Franchise Advisor y Centre

PAGE 39

Succession planning for franchisees Jason Gehrke is the Director of the Franchise Advisory Centre and has been involved in franchising for 20 years at franchisee, franchisor and advisor level.

He advises both potential and existing franchisors and franchisees, and conducts franchise education programs throughout Australia, and publishes Franchise News & Events, a fortnightly email news bulletin on franchising issues and trends.

CONTENTS

CHAPTER 9

Tania Allen Founder, Vision Alliance

PAGE 45

success starts with having the right mentality Tania Allen brings a wealth of experience and knowledge to every business owner and individual she coaches, trains and supports.

Tania founded Vision Alliance in 1999 with a vision to inspire, to empower and to make a difference to the lives of business owners and individuals worldwide! Tania is a sought after as a coach, consultant, speaker and trainer.

She holds many qualifications across a broad spectrum including franchising, business, marketing and NLP.

CHAPTER 10

Greg Jennings Director, Education Resources Team, Fair Work Ombudsman

PAGE 49

CHAPTER 11

Katherine Grace Director, Graceful Solutions Marketing

PAGE 53

CHAPTER 12

Suzanne Jarzabkowska CEO, DC Strategy

PAGE 57

Hiring new employees? – what’s the Law? Greg Jennings is the Director of the Education Resources Team at the Fair Work Ombudsman, Australia’s national workplace relations regulator. The Fair Work Ombudsman helps employers and employees understand and comply with workplace laws and improve their workplace practices.

For more information visit the Fair Work Ombudsman website at www.fairwork.gov.au or call the Fair Work Infoline on 13 13 94. The Fair Work Ombudsman’s website contains a number of helpful tools and resources for small business owners, including wage calculators, templates and the Online Learning Centre, which can help small business understand their obligations and improve their workplace productivity.

Marketing: the Crux of Great Success Katherine began in business at 17, as National Administration Manager for the Jim’s Group with over 3,000 franchisees, went on to become Strategic Business Manager for Jim’s Antennas, owning Jim’s Dog Wash and finally became the General Manager for the Jim’s Cleaning Group.

A leading ActionCOACH franchisee from 2008 (ranked up to #13 worldwide), after 4 years she opened her own company Graceful Solutions, focusing on low cost local area marketing solutions for small business. She was Runner Up Franchise Women of the Year 2010 as well as a presenter at the FCA National Franchising Conference.

Effective Franchise Recruitment Suzanne heads up the multi-disciplinary team of commercial consultants, lawyers and franchise recruiters at DC Strategy. She specialises in organisational behaviour, change management, culture and performance enhancement, business growth and transformation and conflict resolution in the franchise sector. A dynamic speaker who presents widely in the media, commercial and educational communities, she writes extensively about franchising in regular columns and specialist opinions in print and online business publications.

CONTENTS

CHAPTER 13

Hong-An King Assistant Franchising Mediation Adviser, Office of the Franchising Mediation Adviser

PAGE 65

CHAPTER 14

Marwan Kojok Managing Par tner, Baybridge Lawyers

PAGE 69

CHAPTER 15

The Franchise Council of Australia PAGE 73

CHAPTER 16

Graham Billings Executive Director, Franchise Association of New Zealand

PAGE 77

Mediation through The Office of the Franchising Mediation Adviser Hong-An King is the Assistant Mediation Adviser under the Franchising Code of Conduct for the OFMA. Hong-An is a solicitor and accredited mediator. She liaises with lawyers and parties in dispute in relation to the mediation provisions of the Code, appoints mediators from a national panel and provides guidance to them as required.

She assists parties to find appropriate ways to resolve their problems without necessarily having to go to court and facilitating straightforward solutions to help parties reach settlement.

Ready to Franchise your business?

Marwan Kojok is the Founder and Managing Partner of Baybridge Lawyers and is a leading authority in the franchising, licensing and distribution sectors.

Marwan has a wealth of commercial, corporate and franchise experience, highly valued by SMEs, publicly listed companies and large businesses, both in Australia and internationally.

Co-writer Nasser Abdu, Executive Director of Baybridge Advisory, has over 18 years managing business growth strategies and initiatives both nationally and internationally. He has been implementing diverse projects from the ground up, with vast experience in every facet of strategic due diligence and executive management.

franchising in australia The Franchise Council of Australia Limited (FCA) is the peak body for the $130+ billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector.

The FCA assists all stakeholders in Australian franchising in a variety of ways to ensure the sector is a vibrant place to do business.

The FCA is a nationally incorporated not-for-profit association. Membership is voluntary and is open to any individual or organisation involved in the franchising sector, including franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

Franchising in New Zealand Graham Billings has extensive senior level experience in both publishing and the corporate environment, working for companies including Wilson & Horton and Australian Provincial Newspapers. He was Managing Director of the Australian arm of a UK multi-national company and responsible for key revenue generation during his time at the Order of St John, Northern region.

Graham served as National Director of the Multiple Sclerosis Society of New Zealand prior to his current appointment as Executive Director of the Franchise Association of New Zealand, the peak body for the franchising sector.

2015

FRANCHISE DIRECTORY

franchise listings PAGE 81

1800 LISTINGS THE MOST COMPREHENSIVE GUIDE

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PAGE 115

global franchise associations PAGE 128

publisher: Colin Bradbury. colin@cgbpublishing.com EDITOR: Joanne Tuffy. editor@cgbpublishing.com.au SALES DIRECTOR: Vikki Bradbury. vikki@cgbpublishing.com

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chapter 1

what is

Franchising?

Professor Lorelle Frazer, Director, Asia-Pacific Centre for Franchising Excellence, Griffith University.

F

ranchising is an efficient method of distribution of goods and services. Since its rapid expansion in the Asia-Pacific region in the 1980s, the franchising sector of most countries has continued to grow and mature.

Franchising is itself a provision of services to facilitate the distribution of products.

Franchising is the ‘cloning’ of a successful business concept, enabling relatively inexperienced investors to operate under the umbrella of an established, proven system.

Definition Franchising: an agreement under which the franchisor grants exclusive rights to the franchisee for distribution and/or sale of the service or product, in return for payment and conformance to quality standards.

Under a franchise agreement the owner, producer or distributor of a service or product grants exclusive rights to an individual for the local distribution and/or

sale of the service or product, and in return receives some form of payment and conformance to quality standards.

It makes a big contribution to the Australian economy. We estimate it contributes about $144 billion to the Australian economy.

There are about 1100 or 1200 systems in Australia.

By franchise systems we mean McDonald’s is a system, Eagle Boys Pizzas is a system. And within those systems there’s about 79,000 franchise units, so they’re the individually owned and operated units.

The common features of franchising is that the franchisor provides the know-how, trademarks, business support, training and development, and often trading area exclusivity in return for royalties (ongoing fees), other payments or compliance to rules and standards. Not all these characteristics need to be present for a business arrangement to be regarded as a franchise, however.

Australia is often coined the ‘franchise capital of the world’, because we’ve got a lot of franchising activity, a lot of franchise systems given the size

7

of our population. However, when you compare that with the United States we’re dwarfed by a large nation like that.

If you look at other nations which have got similar populations, say Canada, we certainly have more franchising activity here, and the UK. Franchising is growing steadily all around the world. In Asia we’ll see a lot more soon, but at this stage Australia has a lot more franchises than say China or India, which of course have enormous populations.

Virtually anything can be franchised, and virtually anything is franchised. The most common are retail franchises and we tend to think typically of fast food as being the leader in that sector, but other types of retailing can be franchised – we have clothing, beauty therapy, fitness centres and many more.

The service sector is a growing area too, so you have home services such as dog-washing, car washing, business support services like bookkeeping franchises. Now we’re seeing professions being franchised – physiotherapy, psychology and so on.

There’s very little that can’t actually be franchised.

Whilst the franchising sector covers

8

both service and retail industries, franchising itself is a service function. It can be argued that McDonald’s is in the business of franchising as well as that of fast food. Hamburgers are the tangible product with which consumers are concerned, but in addition, McDonald’s distributes the product through its franchise system, thus providing an intangible service to its thousands of franchisees.

Characteristics of the franchising ‘service’ The franchisor has a dual role of promoting and distributing its product (for example, fast food, accounting services, or lawn mowing) and administering the franchise system that supports its network of franchisees.

The franchise system includes the brand name and intellectual property associated with the company as well as the start-up, ongoing and marketing assistance provided to franchisees and monitoring and quality control of the product. Under a franchising arrangement, the franchisee is the ‘customer’ of the franchisor and consumers are customers of the franchisee.

Advantages and disadvantages of franchising Whilst there are many benefits to the franchising concept, it is important to reflect on how franchising arrangements may affect both franchisees and franchisors. Below is a list of the main advantages and disadvantages of franchising from the point of view of both parties.

Advantages to the franchisor • Used to increase the number of distribution units with a minimum capital investment required (and minimum risk to organisation).

• Manager (franchisee) of each unit is assumed to be highly motivated to maximise profits compared to an employee who has fixed salary and no personal investment in business.

• Locally owned franchise units provide access to local knowledge and become more readily acceptable to local communities.

• Franchisees are self–employed which reduces administrative and overhead expenditures for franchisor.

• Franchisees are contractually tied to the franchisor. They are often obliged to purchase equipment and/ or supplies through the franchisor and to conduct business based on strictly developed business processes which gives franchisors some control over the operations of the organisation.

Disadvantages to the franchisor • Franchisees only pay a percentage of profits to franchisor, which means that less profits go to the company than if the unit was company–owned.

• As franchisees are NOT employees it may be difficult to exercise tight control over them.

• Difficult to ascertain the exact level of business activity franchisee is producing if franchisee does not declare true levels.

• Provided the franchisee is operating within the terms of the contract, the franchisor has very little ability to ensure the franchisee operates more efficiently or effectively (difficult to improve performance of franchised unit).

selection, training and sometimes financing.

• The above advantages reduce the risk of failure to the franchisee.

• Access to continuous training and development as well as results of research and development.

• Receipt of market research and information updates relevant to business operations.

• Sometimes have rights to an exclusive territory, which usually means that if a second unit is required nearby due to sales growth, the original franchisee has the first option to purchase it.

• Franchisee experiences these advantages with a high degree of independence.

Disadvantages to the franchisee • Regulations and controls over the franchise due to the standardised nature of franchising, leaves the franchisee with little opportunity to create personal touches.

• The franchised unit suffers if the franchisor mismanages the business or creates ill feeling in the community.

• Franchisors who oblige the franchisee to purchase equipment, products or services, may unduly increase prices.

• The franchise might not be as successful as the franchisor indicated or the franchisor might cause the business to go into bankruptcy over which the franchisee has no control.

• The franchisor might sell the franchise organisation, resulting in uncertainty and change.

• As the franchise is usually a specialised business, environmental changes may leave the business unable to adopt and change accordingly.

Professor Lorelle Frazer Director Asia-Pacific Centre for Franchising Excellence, Griffith University W: www.franchise.edu.au

• Unable to quickly modify strategies to exploit new market opportunities.

• The franchisee’s desire for independence may inhibit information feedback and channels of communication.

• Franchises are unable to (easily) localise operations and give personal attention and service and still maintain standardised product and presentation needed to give customers a sense of reliability and dependability.

• Difficult to recruit ideal franchisees.

Advantages to the franchisee • Franchisee enjoys running a small business but may have access to economies of scale of a large company.

• Access to ongoing training, proven and tested systems, and professional advice.

• Product has a known and accepted trade name thus reducing the need to build brand equity.

• Costs and research needed to set up business are reduced by the franchisor who assists with site

9

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chapter 2

the

Franchising Code

at a glance

Dr Michael Schaper, Deputy Chair, Australian Competition and Consumer Commission

F

ranchising offers the opportunity to be your own boss with the support and security of an established business model.

However, being part of a franchise means you have to play by the rules of the system and you don’t have the same flexibility to make changes as an independent business does.

The mandatory Franchising Code of Conduct recognises that franchising success hinges on transparency, commitment and relationships.

In setting out the rights and obligations of both franchisors and franchisees, the Code acknowledges that the franchising relationship is a two-way street.

The Code also reflects the reality that like any relationship, it pays to start on the right foot, conflict needs to be dealt with and sometimes things can end unexpectedly.

Pre-Entry Training The ACCC works to ensure franchise participants are aware of their rights and obligations under the Code.

Disputes can be reduced if prospective franchisees know their rights and obligations before they enter into a franchise agreement.

Since 2010, the ACCC has funded a free online preentry education program run by Griffith University.

The course has proven successful with more than 6,700 participants enrolled in the program.

Making an informed decision Whether it’s a franchise opportunity involving washing dogs, fixing computers or selling salad, the Franchising Code spells out some basic information requirements.

Franchisors have to provide you with a disclosure document containing financial information and details about the system.

This information allows you and your professional advisor to apply due diligence and make an informed decision about buying a franchise.

It also allows the franchisor to put all the requirements of the system on the table.

Franchise agreement The Code also requires franchisors to provide prospective franchisees with a copy of the franchise agreement – the contract that underpins each party’s rights and responsibilities.

11

When an agreement is signed it becomes a legally binding contract between you and a franchisor. So, it is essential that you seek legal advice to explain what you are signing.

In fact, the Code requires you to provide a statement that you have sought independent legal, business or accounting advice. Alternatively, you can sign a statement that you have been told that this advice should be sought and have decided not to seek it.

Take a closer look When reviewing a disclosure document and the franchise agreement, pay close attention to: • fees • franchise territory • site selection • leasing arrangements • training and support • market expansion, and • end of term arrangements.

Dealing with disputes The Code also deals with disputes. The Franchising Code states that parties should first try to resolve their dispute with each other.

If you can’t agree on an outcome within three weeks, the Code provides for mediation.

Mediation involves an informal negotiation between the parties facilitated by an independent third party.

Either party may refer a dispute to mediation. Once mediation is requested, it becomes mandatory for both sides to attend and to genuinely try to resolve the dispute.

The Office of the Franchising Mediation Adviser www. franchisingmediationadviser.com.au exists under the Code to provide a costeffective dispute resolution service.

For instance, if a franchisor wishes to terminate the franchise early because of a breach, they must give reasonable notice, say what needs to be done to fix it and allow reasonable time for this to occur. If a breach is fixed within this time, the franchisor will be unable to terminate the franchise on this ground.

Good faith Recently, the Government introduced an obligation of good faith into the Code, which will apply from 1 January 2015.

Fundamentally, good faith will require both parties to a franchise agreement to remain loyal to the contract they have entered into.

Acting for an ulterior purpose, or in a way that undermines or denies the other party the benefits of the contract, are examples of conduct that may qualify as bad faith. While good faith requires you to have regard to the rights and interests of the other party, it does not prevent you from acting in your own legitimate commercial interests. There is likely to be some uncertainty around the meaning of good faith in the franchising context until it is clarified further through the courts.

When a franchise ends The Code requires a franchisor to inform a franchisee at least six months before the end of franchise agreement of its decision on whether or not to renew the agreement or enter into a new one.

The Code also spells out conditions around termination of the agreement.

12

Enforcing the Code The Code has the full force of the law.

The ACCC is responsible for enforcing the Code and has the power to investigate and prosecute breaches.

From 1 January 2015, the ACCC will have new powers to issue infringement

notices of $8,500 for body corporates (otherwise $1,700) and seek penalties up to $51,000 in the Federal Court for serious breaches of the Code.

These changes are likely to go unnoticed by franchisors and franchisees who do the right thing.

However, the new powers will play an important role in achieving compliance with the Code.

Infringement notices will allow us to move swiftly to deal with what we believe to be breaches of the Code, while the court penalties will provide more teeth in deterring rogue operators.

While there will not be a moratorium period, we will apply our discretion in line with our Compliance and Enforcement Policy in deciding whether to take enforcement action.

As always, we will take a common sense approach to the use of our regulatory powers.

The ACCC will focus on particularly serious conduct, including breaches of the key pillars of the revised Code.

This will include failure to act in good faith, failure to provide a disclosure document, refusal to attend mediation and unlawful termination of a franchise agreement.

Dr Michael Schaper Deputy Chair ACCC P: 1300 302 021 W: www.accc.gov.au/franchising

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chapter 3

Franchising and the Law Robert Toth, Partner, Marsh & Maher Lawyers

S

electing the right franchise for a franchisee can be daunting and even after significant research there is a leap of faith by the franchisee that they have chosen a franchise system which will meet their expectations and provide a secure financial return.

Engaging your advisors early in the selection process will assist to minimise the risk. Your accountant and lawyer can assess the financial and legal risks and give you objective feedback so you can make an informed decision.

Seeking advice from a franchise specialist is the key.

Once you are approved the franchisor will supply a mountain of documents to review.

New Franchise Code changes 2015: As a result of the 2014 review of the Franchise Code of Conduct by the Federal Government a number of changes come into effect as from 1st January 2015.

The new Code will impact on Franchise Agreements entered into after the 1st October 1998. Franchisors are given a grace period to revise and update their Disclosure Documents by the 31st October 2015.

All references in this Article to the Code will be a

15

reference to the New Code under the Competition & Consumer (Industry Codes – Franchising) 2014.

Key Documents: The documents supplied as from 1 January 2015 will be: • The New Information Statement to prospective franchisee highlighting risks and rewards of becoming a franchisee; • A copy of the Franchising Code of Conduct; • A Disclosure Document with attached supporting documents, lease and or license agreements; • The proposed Franchise Agreement; and • Clause 10 Legal, Business Advisor and Accountants advice certificates.

There is no substitute for a franchisee reading the documents and becoming familiar with them.

It is your contract setting out your key rights and obligations.

It is one thing to enter into a franchise relationship but it is not easy to walk away, so you really need to know not only the entry costs and ongoing obligations, but also the exit costs rights and obligations. Franchise agreements with Disclosure Documents are typically 50 to 100 pages and can be difficult to follow. They may appear to be in standard form; however the devil will always be in the detail.

a) The name of the franchisor, its associates and business experience of its directors and associates. b) Any legal action taken against the franchisor or its directors. c) Details of past and existing franchisees.

There are numerous tricks and traps that an experienced franchise specialist will be able to identify. These could be in relation to financial obligations, minimum performance criteria, marketing, reporting, termination rights, right to assign and restraint provisions. All of these need to be carefully reviewed.

d) If the franchisor is a master franchisor similar information to (a) and (b) above.

A franchise law specialist will focus on the important commercial and legal issues rather than recommend insignificant changes unlikely to be accepted by the franchisor or their legal advisors.

g) Use of marketing and co-operative funds. A contentious area and the cause of much dispute which has been tightened up under the New Code.

The Disclosure Document The Disclosure Document must be in the form prescribed under Annexure 1 of the Code and set out the required material information, to assist a franchisee to make an informed decision.

16

The Disclosure Document sets out information such as:

e) Territory and Site selection policy. f) Supply requirements including information about rebates or on-line sales restrictions.

with a statement signed by a director of solvency. j) End of franchise term arrangements that is whether the Franchise Term will be extended and if so on what conditions. k) Earnings information, of the franchised business, or franchise system.

The summary of the obligations of the franchisor and franchisee in the franchise agreement have now been removed under the New Code from the Disclosure Document.

New Code 1 January 2015 Franchisors should ensure that the information is accurate, and gives realistic estimates where specific costs cannot be fixed.

h) Financing (if any) offered by the franchisor on an associate or agent including detail of any necessary working capital requirements or debt to equity ratio to be maintained.

Franchisors have until 31 October 2015 to update the Disclosure Documents to the new form required however we recommend franchisors update as soon as possible in the first quarter of 2015 to ensure early compliance and familiarity with the Code changes.

i) The financial report of the franchisor company for each of the last two completed financial years together

The ACCC can impose fines for breach of the Code of $8,500 per breach, and fines up to $51,000 in the Federal Court.

Franchisor’s compliance and record keeping will be ever more important to avoid fines and prosecution by the ACCC. Franchisors should not exaggerate or embellish information in a Disclosure Document. Franchisors should be conservative and avoid giving franchisees unrealistic expectations.

We have seen statements in marketing and disclosure documents that state “we are the fastest growing franchise network in the industry with hundreds of satisfied franchisees”. A statement such as this when the franchise is a new franchise system with only one or two franchisees is blatantly misleading.

The Disclosure Document should enable a franchisee to: 1. Assess the franchisor, its history and whether it is a reputable system, one where there is little litigation against it and only nominal movement of franchisees in and out of the system; 2. Ascertain the entry costs and ongoing costs to the franchisee to become a franchisee; 3. See the key financial or non financial obligations of the franchisee, such as training compliance with policies and procedures and marketing; and 4. Study the financial position of the franchisor;

Disclosure Process Clause 8 of the Code requires that a franchisor must create a disclosure that complies with the Code in the form signed by the franchisor or its director or agent.

The franchisor must update the Disclosure Document within four months of each financial year with some limited exceptions.

Clause 9 requires the franchisor to give a prospective franchisee a copy of the Code, the Disclosure Document and a copy of the Franchise agreement in the form to be signed at least 14 days before the franchisee:

through the disclosure process yet again, where there are negotiations and changes to the franchisee agreement within the 14 day disclosure review period.

Any representations, promises or statements made by the franchisor or their agent in the course of the negotiations leading up to entry into the franchise agreement should be set out in the Disclosure Document, and signed by the franchisor.

The franchisor may in some cases provide a ‘representations certificate’ or separate statement as part of the package of franchise documents, setting the additional promises and concessions that have been discussed and agreed to.

14 Day Disclosure: • On receipt of the documents, the franchisee is required to sign a Certificate acknowledging receipt of the documents, which commences the 14 day disclosure period. Neither party can contract out of the 14 day disclosure period.

• The New Code has removed some unnecessary red tape, however improves the balance of rights and obligations between franchisor and franchisee.

Cooling off: Under the Franchise Code any money paid by a franchisee within the 14 day disclosure period is fully refundable. This includes a deposit or document fee.

After 14 days that sum is non-refundable to the extent they are referred to in the Disclosure Document.

The 14 day disclosure period should not be confused with the 7 day cooling off period, which commences from the date the franchisee enters into the agreement or makes any payment under the franchise agreement (whichever event first occurs).

• Enters into a franchise agreement or agreement to enter into a franchise agreement; or

The cooling off period only applies in relation to a new agreement and does not apply to a renewal, extension or transfer of an existing agreement.

• Makes any non refundable payment to the franchisor.

The Franchise Agreement

Clause 9(3) now clarifies the position that franchisors do not need to go

This is your contract setting out the grant of rights and obligations. They

are generally weighted in favor of the franchisor who is granting the rights.

It is often assumed by franchisees that the franchisor’s obligations set out in the agreement are positive obligations, however most agreements will state the franchise ‘may not’ or ‘must’ do certain things. This is a subtle but important difference.

Fees payable to the Franchisor Initial Fees – franchise fee Franchisees are required to pay fees upon signing the franchise agreement – this is often called the ‘Franchise Fee’ or an ‘Establishment Fee’. There may also be other fees payable before the franchisee commences operation for specific services, such as a ‘Training Fee’ or ‘Technology or Admin support fee’. These fees must set out in the Disclosure Document.

Royalty on Sales The franchisee will pay an ongoing ‘Royalty’ or ‘License Fee’. The fee is typically paid monthly or weekly, either as a percentage of the franchisee’s gross sales or gross revenue.

One issue to bear in mind is that the Royalty is based on gross revenue, not gross or net profit so franchisees need to do their financial analysis and determine whether the business or system is financially viable. The issues to consider are: 1. Can the franchisee as an owner operator take a responsible market wage out of the business to cover their effort?

2. Will the franchise be able to pay off the interest or monies borrowed to acquire it and provide a return on investment to the franchisee over time?

3. Is the franchisors business, brand, products or services a long term offering or just a passing consumer fad?

4. Is there likely to be any capital growth over time in the business?

Note Franchisees should ensure they have adequate financial support from their own bookkeepers or accountants as franchisors generally do not provide that support.

17

Franchisees should prepare cash flow projections and monitor their business performance. Ultimately the success or failure of a franchisees business is up to you, the franchisee, not the franchisor!

Term and Renewal Franchise agreements generally run for a fixed term such as five or ten years.

Some franchise agreements provide an option to renew the agreement for a further term, provided that the franchisee is not currently in default of its obligations under the agreement. There may be other conditions and costs to renew such as a renewal fee and refurbishing or fit out costs which need to be covered.

The new franchise agreement would be the franchisor’s then standard form which may have different terms to the original agreement.

Standards, Policies and Procedures and the Operations Manual The vast majority of franchise agreements include provisions requiring franchisees to comply with the

18

franchisor’s operations and systems manual.

These policies and procedures may change throughout the franchise term. The franchisee will be required to adopt those changes at their own cost. The new Code now restricts the franchisor imposing undisclosed capital expenditure on franchisees.

Franchisees should ask to review the Operations Manual before entering into the franchise agreement.

Operating Costs In addition to the initial fees, a franchisee will need to fund its own staff and operational costs. Often estimates set out in the Disclosure Document are very broad range, and actual costs may be greater. The franchisee may also be required to fund a three month deposit or bank guarantee for the premises lease.

Working Capital Franchisors often underestimate the working capital requirements for franchisees therefore franchisees should prepare their own cash flow projections, and allow a sensible amount of working capital for the first year of operation.

Sites and Territories Mobile service franchises are increasing in popularity due to their low entry cost with rights to work within defined territory – listed as a number of postcodes, or marked on a map attached to the agreement (with for example a 5km radius). The territory may be exclusive, so that neither the franchisor nor other franchisees can operate in the territory, giving the franchisee some protection from competition.

Retail franchises (such as cafes or gyms) are generally granted for a specific site with no territory although they may have right to a marketing territory.

Usually, any exclusivity will be conditional on the franchisee complying with its obligations and meeting its minimum performance criteria.

Franchisees should understand the rights associated with their territory, whether it is exclusive and if the franchisor has the right to alter the territory.

Many distribution, dealership and license arrangements do not grant exclusive rights at all.

Marketing and Co-operative Fund Most franchise systems have a marketing or co-operative fund established by the franchisor for the marketing of the business on behalf of the franchisees. Franchisees usually contribute to the fund monthly or weekly.

The Disclosure Document must set out information about the marketing fund.

The marketing fund is for the franchise system as a whole.

The franchisor will not be required to spend any part of the fund marketing or an individual franchisee’s business.

In addition to contributions to the marketing fund, many franchise agreements require franchisees to market their business locally and may require a minimum per annum spend basis on a percentage of their turnover.

2015 Franchise Code changes to Marketing Fund • Franchisors must now establish a separate marketing bank account.

• An annual vote is required of not less than 75 per cent of Australian franchises to avoid audit of the marketing fund.

• The franchisor must contribute equally to the marketing fund for its company owned stores (this does not extend to an associate of the franchisor company).

• The marketing fund can only be used for the purposes disclosed in the Disclosure Document and for marketing as agreed by a majority of franchisees.

• Franchisors can deduct reasonable administration or audit costs from the fund.

Sale or transfer of a Franchise Business Most franchise agreements will set out provisions that regulate a franchisee’s ability to sell their business and transfer the franchise rights.

If the franchisee wishes to sell, the franchisor will usually have first right of refusal to acquire the franchise. If that option is not taken up, the franchisor will still have a right to approve and consent to the new franchisee.

Under the Code, a franchisor must not unreasonably withhold its consent to a transfer of a franchise.

Reasonable circumstances for refusal might include the proposed transferee being unlikely to meet the financial obligations or failing to meet the training requirements. These are set out in the Code.

The franchisor may also impose a transfer fee on the existing franchise.

That cost should be taken into account when the franchisee negotiates a sale price for the franchise.

End of Term Obligations The end of term arrangements have altered greatly under the new Code.

The consequences of not renewing or extending a Franchise Agreement by a franchisor under the new Code may now have a significant impact on the ability of a franchisor to enforce a non-compete or restraint provision in the Franchise Agreement.

Upon expiry or termination of the franchise agreement, the franchisee will usually be required to:

enforce its restraint of trade rights against the franchisee.

This is a significant issue for franchisors under the new Code and recognises the goodwill that has been developed over time by the franchisee.

The impact of what occurs at the end of the term needs to be carefully considered before entering into the agreement.

Disclosure of Rebates and lease benefits • Franchisors must disclose to franchisees if they receive rebates and if so, from whom, and whether the franchisor will provide any part of the rebate to the franchisee.

• Franchisors must disclose any lease incentives or financial benefit (such as a fit out contribution or rent free period) and name the company.

There is no obligation on the franchisor to give any part of the incentive or benefit to the franchisee.

Franchisees should note that a lease incentive or benefit from a landlord is not a rebate.

• Cease use of the trade marks; • Return all documents and contractual information to the franchisor; and • Transfer phone numbers to the franchisor.

2015 Code Changes to End Term arrangements • The franchisor must now give the franchisee not less than six months notice before the end of the term, if it intends to extend or renew the franchise agreement or not. This will trigger an election for the franchisor to offer the franchisee genuine compensation for the franchisee’s goodwill, if the franchisor does not extend the franchise term.

• If the franchisor offers reasonable compensation for the franchisee’s goodwill, the franchisor can then rely on and enforce the non-compete/ restraint provisions against the franchisee.

Conclusion Franchising has always involved elements of good faith which were implied at common law. Those obligations are now entrenched in the Code and they are mutual obligations.

The intent of the Code is to ensure transparency by the franchisor and to balance the rights and obligations between franchisor and franchisee. At the end of the day, the devil is always in the detail. Therefore seeking expert advice will assist franchisees limit their risk and avoid dispute, so that both parties can focus on a productive and profitable working relationship.

Robert Toth Partner Marsh & Maher Lawyers P: 03 9604 9400 E: rxt@marshmaher.com.au W: www.marshmaher.com.au

• If the franchisor does not offer genuine compensation for goodwill to the franchisee, and does not extend the term, the franchisor cannot then

19

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chapter 4

Buying a franchise?

HOW AN ACCOUNTANT CAN HELP Tim Kilham, Director, Lanyon Partners Chartered Accountants

Y

ou are likely to consult a number of professional advisers – a banker, a lawyer, an accountant and possibly other advisers during the process of purchasing a franchise business. Each adviser has a significant role to play. This article addresses the accountant‘s role during that process.

Perhaps the most fundamental decision that you must make is whether you are suited to running a franchise business. Assuming that decision has been made, it then becomes very important for you to know how much you can borrow.

Your borrowing capacity will be affected by • the cash that you can invest.

about your borrowing capacity as soon as you decide you are going to buy a franchise. Your banker can, at an early stage, only give you an opinion in

• the security you are able to offer (in most cases the only security that a bank will accept is a mortgage over a property).

principle – the final lending decision will of course be

• whether or not the franchise is accredited with one of the banks. (If a system is accredited by a bank, then the bank will lend some amount against the security of the business alone – in other words without requiring ‘bricks and mortar’ security. Banks will not usually do this if a system is not accredited). A relatively small number of systems – and usually the larger franchise systems – are accredited with banks.

you set out in search of a franchise.

• The type of finance involved – for example, loans, leases, hire purchase etc.

profitable businesses to lossmaking businesses.

An accountant will be able to help you determine what your borrowing capacity is, so I suggest you talk to your accountant about your plans at an early stage. It is also a good idea to talk to your banker

during the process of identifying a potential

dependent on the actual franchise you purchase – but you need to know your financial parameters as Your next step is to identify a potential business for you to purchase. At any time there are literally thousands of franchise businesses available for purchase across a wide range of industries, from existing businesses to green field (new) sites, from businesses costing tens of thousands of dollars to businesses costing millions of dollars, from highly While it might be useful to talk to your accountant business, it is generally not an accountant’s role to advise on which business to purchase until it comes down to evaluating a particular business.

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IDENTIFYING & EVALUATING THE RIGHT BUSINESS I do suggest that you, as quickly as possible, narrow down your search, identify one potential business and then focus on and evaluate that one business. If it turns out to be not the right business for you, then find another business to evaluate. My advice is not to try to compare and evaluate two or three or more businesses at the same time. It is an almost impossible exercise – each business is unique and in my experience trying to evaluate and compare too many businesses at one time simply leads to ‘paralysis by analysis’.

Your accountant has a major role to play once you have identified a particular franchise you wish to acquire and due diligence needs to be undertaken (due diligence is simply the evaluation of a business).

From a financial perspective, you need to determine whether the business is going to return sufficient profit to justify the purchase price (or, put another way, what price you should offer for the business given the level of profit you expect it to achieve). An accountant

22

will have the skills to help you with this analysis. I strongly recommend that you use an accountant who has a detailed knowledge of the franchise industry and franchise regulations – the skills required to evaluate and advise on the purchase of a franchise business are not the same as the skills required for a nonfranchise business. To use a medical analogy, there are times you see a general practitioner and there are times it is better to see a specialist. To obtain proper franchising advice you should use an accountant that specialises in franchising.

Assuming you are buying an existing franchise, you should, before you see your accountant, gather as much financial information as possible about the franchise. Your accountant will give you a list of information you need to obtain. It will include historical financial statements and income tax returns, current financial information, copy of premises lease (if applicable), internal management reports, franchisor reports, etc., etc. Your accountant will also need the current Disclosure Document and the relevant Franchise Agreement (the current Franchise Agreement if the current franchise is to be assigned to

you or the new Franchise Agreement if a new franchise is to be entered into).

As I stated above, the purpose of the financial evaluation is to determine whether to purchase the business and, if so, how much to pay. This decision must be based on what profit the business will make when you, the new owner, are operating it. This profit can only be determined by preparing budgets for the next few years – preferably detailed monthly budgets for the first twelve months and perhaps less detailed budgets for the next few years.

Your accountant will be able to help you prepare the budgets.

BUDGET PREPARATION The importance of preparing budgets cannot be overstated – how can you possibly decide whether or not to buy a business if you do not know what profit you expect the business to make?

Interestingly, nearly all the information that you obtain about the existing business will be historical information – information about the past performance of the business. However, your goal is to determine what profit the business will make in future. Historical information

is usually an important determinant in working out future profits. However, great care must be taken to ensure that changes in circumstances – be they a financial crisis, greater competition, or other circumstances – are built into the financial projections. The past is usually a reliable guide to the future but where it is not great care must be taken. That is why budgets are so important.

Depending on whether or not the franchise involves the holding of significant stock and the selling of items on credit, it may be necessary to prepare both profit and loss budgets and cash budgets. A business can make a profit but not have any cash. This happens, for example, when an item is sold on credit. The profit is usually recognised in financial statements when the item is sold, but the cash is not received until the debtor pays you 30 or 60 days later – and what happens if the debtor never pays you? It will therefore often be necessary to prepare both profit and loss and cash budgets. Banks are very interested in cash budgets because you need cash to pay back their loans.

The price you should be prepared to pay for your franchise business is based on two main factors: • the profit you expect to make; and • the risk involved in the business.

The lower the risk, the higher the price you should be prepared to pay. For example if you expect the profit of the

business to be $90,000 then, as an example, you might pay $180,000 (two times earnings) for a high risk business, but $360,000 (four times earnings) for a low risk business. An experienced franchise accountant will have considerable training and experience in valuing businesses – and particularly franchise businesses – and will help you determine what a fair price for the business is. You should understand, though, that valuing a business is an art not a science, and therefore that the value of a business is a matter of opinion and not a matter of fact. If you ask a number of accountants to value a business you will get a number of differing valuations.

Having determined what you think is a fair price (or price range) for the business, it is at this stage that you negotiate with the franchisee – with the help of your accountant if necessary – to try to arrive at a mutually agreeable price.

If for whatever reason you decide not to proceed with the purchase, now is the time to choose another business and start the process all over again – but it will be much easier this time because you have been through the process before!

BUSINESS STRUCTURE When you have chosen a business to purchase, your accountant will help you determine the most appropriate business structure. Most people when

buying a business want to: • keep the structure simple, low cost and easy to operate.

• pay as little income tax as possible on the profits.

• pay as little capital gains tax as possible on sale of the business.

• have flexibility in distributing profits.

• protect their assets in the event that the business gets into financial trouble (nobody ever buys a business expecting to get into financial trouble, but it happens – often).

The structures available for owning the franchise business include sole proprietorship (individual ownership), partnership between one or more people or entities, a company, and a trust (there are many different types of trusts). Sometimes the business structure involves the use of more than one of these entities – for example, a company and a trust.

Your accountant will advise on the most appropriate structure. A wide range of factors will affect the structure – including your personal and family circumstances, the amount of borrowings, other assets that you have, and which of the objectives listed above are most important to you. For example, the desire for a simple, low cost and easy to operate business structure is not necessarily compatible with having a structure that also achieves the best protection of your assets in the event of financial trouble.

Your accountant will help you set up your chosen structure and can then help with all the necessary registrations – which might include (and you had better start familiarising yourself with these acronyms!) PAYGI, PAYGW, TFN, ABN, ACN, SGC…… and a few more.

And with that you are up and running your business. Your accountant will be able to provide ongoing strategic, tax and business advice to help you grow, manage and create your wealth…. but that is another story and another article.

Tim Kilham Director Lanyon Partners Chartered Accountants P: 03 9861 6140 E: timk@lanyonpartners.com.au W: www.lanyonpartners.com.au

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A franchise is not like any other business So make sure your accountant

knows

franchising

When you call on the Walker Wayland Australasia network of 13 accounting firms you have access to more than 50 Partners and Directors and hundreds of highly skilled professionals.

Our firms are based in every Australian mainland State and in New Zealand.

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17/10/2014 11:47 am

:47 am

chapter 5

Leasing Considerations when buying a franchise Jane Garber-Rosenzweig, Principal, Gable Lawyers

S

ite selection and lease negotiations are one of the most critical tasks facing a new franchisee. This is because rent is, in most cases, the greatest fixed expense of a franchised business.

Whilst site selection is often at the franchisor’s discretion, the franchisee is typically required to accept the choice, but bear the risk of doing so. In the case where the franchisee selects the franchise site, they must often negotiate (or accept) a complex lease or sublease. Careful consideration should be given to all issues surrounding the right to occupy the business premises by the franchisee, which will be contained in the franchise agreement as well as lease or licence or sub-lease.

General leasing issues to be considered 1. Who is the tenant?

Legally, one of the most important issues for a franchisee is having the rights to occupy the premises, which have been approved by the franchisor for operation of their franchise business. In the vast majority of cases, the franchisor will have policies and procedures in relation to whether it will take the head lease as the tenant. Some franchisors prefer to take on the lease and licence the premises to a franchisee, others ensure that all of the lease obligations fall directly on the franchisee.

If the franchisor is the tenant (and licenses the premises to the franchisee), the franchisee must consider the following issues: a. Upon termination or expiration of the franchise agreement, the franchisor is able to terminate the licence to occupy and regain possession of the premises. b. Landlord’s consent to licensing the franchisee to occupy the premises is required, unless such consent has been drafted into the original lease between the landlord and the franchisor. c. Normally, the landlord will want to see a copy of the franchise agreement before they agree to consent to a licence. d. In most cases, it is standard that all lease obligations are passed on to the franchisee through the licence agreement. e. The franchisor will be requiring that the franchisee provides the bank guarantee/security deposit for the landlord and takes out public liability and other relevant (and lease imposed) insurances.

Even if the franchisor is the tenant under the lease, it is advisable that the franchisee pays rent and outgoings directly to the landlord or the landlord’s agent to avoid the situation that occurred with many Kleins Jewellers stores. In this case, franchisees paid rent and outgoings to the franchisor, and the franchisor then paid the required funds to respective landlords. Unfortunately, when the franchisor, Kleins Jewellers, went into administration, the lease

25

payments made to the franchisor by each franchisee were not recoverable, and as the landlords did not receive their payments, the franchisees were in breach of their leases, allowing the landlords to terminate the franchisees’ rights to occupy.

If the franchisee is the tenant, then: • The franchisee will be responsible for the payment of the security bond/bank guarantee directly to the landlord, and must also maintain the relevant insurances.

• The franchisee must make good the premises at the end of the lease, which can be a very expensive exercise.

• All lease obligations are imposed directly on the franchisee.

2. Term of the lease and renewals The duration of the lease should ideally align with the duration of the franchise agreement. In relation to the renewal of lease, the franchisee should consider at the outset all the conditions of lease renewal, particularly in terms of rent increases or renovation requirements and whether the option to renew is exercisable by the franchisee or the franchisor.

26

3. Costs of lease Main leasing costs will include monthly rent and outgoings payments.

Franchisees should budget for these expenses. Further, consideration needs to be given to any possible rent increases, how often such increases occur and what formula, if any, do they follow. For example, the lease could state that rent will be increased by CPI annually on the anniversary of the commencement date and then reviewed to market rent upon renewal of the lease.

Franchisees should also try and negotiate incentives or contributions by the landlord to either the fit out costs or by way of reduction of rent for a period of time from the commencement date.

These negotiations are often undertaken by the franchisor on behalf of its franchisees with landlords around the country.

4. Fit out Fit out of the premises can be costly.

Franchisees should research the potential costs of fit out and whose responsibility will be to fit out the business premises. However, whether the franchisor undertakes it and charges the total to the franchisee or

the franchisee employs independent contractors to perform the works, the fit out plans must generally be approved by the franchisor.

One question that is often overlooked is who owns the fit out at the expiration or termination of the franchise agreement and/or the lease. The other important question to ask will be whose responsibility and at whose cost will the premises need to be restored to their original form when the franchisee’s rights to run the franchise business terminate or expire.

5. Permitted use A franchisee should ensure that the permitted use stated in the lease allows the sale of the products and services to be provided by the franchised business.

6. Opening hours Especially in the shopping centres, franchisees must ensure that the hours of operation stated in the lease correspond to the hours the franchisee is expected to be open for business by the franchisor. Further, the franchisee should ensure that they have access to the premises after hours.

7. Relocation Most leases these days will contain

a relocation clause. However, the franchisee must ensure that the landlord will only have the right to relocate or terminate the lease as a result of certain conditions taking place. The relocated premises are to be substantially the same as the original premises.

8. Territory The franchisees should check the location of their premises and find out whether the franchise agreement gives them any exclusive rights to a particular geographic area surrounding their business premises.

9. Assignment The assignment clause of the lease should be closely examined to determine whether the franchisee has the right to assign the lease in the future in the event that the franchisee chooses to sell their business, and if so, what conditions will be imposed on the franchisee before such assignment can take place.

Retail leasing In Australia, there is no uniform legislation at the federal level regulating the relationship between a landlord and a tenant in relation to commercial and retail premises. Retail leasing legislation is the responsibility of State and Territory

governments and varies in each State and Territory.

The current relevant legislation for each State and Territory is as follows: • Victoria - Retail Leases Act 2003 • New South Wales - Retail Leases Act 1994 • Australian Capital Territory - Leases (Commercial and Retail) Act 2001 • Queensland - Retail Shop Leases Act 1994 • South Australia - Retail and Commercial Leases Act 1995 • Western Australia - Commercial Tenancy (Retail Shops) Agreements Act 1985 • Tasmania - Fair Trading (Code of Practice for Retail Tenancies) Regulations 1998 • Northern Territory - Business Tenancies (Fair Dealings) Act 2003 One of the main obligations imposed by the retail leasing legislation on landlords is provision of the Disclosure Statement by the landlord to the tenant, in a similar fashion as the franchisor provides its franchisees with the Disclosure Document prescribed by the Franchising Code of Conduct. Retail leasing legislation further provides numerous

avenues of protection for the tenants in relation to the conditions contained in the retail lease.

New Accounting Standards Proposed changes to the Australian Accounting Standards, which are to be finalised by beginning of 2015, would require businesses to record on their balance sheet any leased property or equipment, such as office space or photocopiers. This will affect many areas for franchisees including lending options and getting finance, which will become even tougher with this proposed change.

Final Notes All potential franchisees should ensure that the right advisers are engaged to assist with leasing and franchise documents, so that any issues which could be prevented are dealt with prior to agreements being signed.

Jane Garber-Rosenzweig Principal Gable Lawyers P: 03 9863 9544 E: jane@gablelawyers.com.au W: www.gablelawyers.com.au

27

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International Presence 4HE lRST STORE WAS OPENED IN -ELBOURNE in December 2006. The brand has stores

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Theobroma have opportunities currently available throughout Australia, New Zealand and other countries across the globe.

Experienced Team A professional team backs the franchise at Theobroma with extensive franchising, marketing and retail experience. The store design and layout is appealing to a broad range of consumers. Our coffee blend

is specially roasted for us by our Italian barista and is rated as one of the best in Australia. All this enhances the commercial viability and strength of the business model. The brand has 4 concepts ranging from Lounges, Lounge Bars, Pavilions, Pavilion Bars.

What the Franchise Offers s )NNOVATIVE AND UNIQUE CONCEPT that includes all of life’s pleasures.

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chapter 6

Is Franchising Right For Me? Robert Graham, Managing Director, CEO Consulting

T

he focus of this chapter is on you, as a potential franchisee. It is not about which franchise is best to buy or what to watch out for when buying a franchise – it’s about whether franchising is right for you.

Before we can examine your fit for franchising, you need to understand that there are many types of franchise models and even within the same industry you can come across a variety of approaches to franchising as franchisors have designed their commercial and legal models to fit specific strategies or objectives. However we can categorise franchises into three broad types ……and your fit is likely to change based on the type of franchise you are considering.

Sub franchises Sub franchises are the most common type of franchises in Australia. Here you have a direct contractual relationship with the franchisor to operate a site or territory under their brand and system. Usually it is a single site or territory but may also involve multiple sites or territories.

New entrants to the franchise market most often purchase a sub franchise as the size of the business, the money needed to fund and operate it and the labour to support it fit within the means of the average person coming out of employed roles and starting a business for the first time.

The franchisors usually provide initial and ongoing training to new franchisees as well as support in setting up the new business or site. Sometimes they

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even involve the franchisor providing a complete ‘turnkey package’ where they have found the site, conducted the fitout and set everything up so all you have to do is pay the money, attend training and get ready to start trading.

Area franchises Area franchises can also be known as area development or franchise development arrangements. Here, the franchisor grants the rights to a franchisee to develop and operate a larger territory or series of sites. It may be the rights to develop stores or provide services across, for example, all of New South Wales or large parts of Australia.

These franchisors may be international businesses looking to have one or a small number of franchise partners in the Australian market or it could be a domestic franchisor that does not want to or does not have the financial resources to operate a franchise network with a large number of franchisees. Either way, the franchisee in this sort of arrangement will typically be a more experienced business person or group with the financial and

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marketing resources to run a larger business and work to a series of agreed performance milestones for growth or sales performance of the business. It is also common in these arrangements for franchisees to be rewarded with a share of profits or some buy out formula if they have created the agreed value in the network before exiting.

Master franchises The master franchisee is the ‘middle man’ between the franchisor and sub franchisees.

Unlike the sub franchise model where the franchisee has a direct relationship with the franchisor, under the master franchise model their relationship is with the master franchisee.

The master franchisee has purchased the rights to develop, operate and provide services to a series of sub franchisees within an agreed area. In Australia, master franchises are most often divided along State lines, so you have a master franchisee for Victoria, another for Queensland, another for New South Wales etc. They sell the franchises in their area and they support the franchisees. You may even need

to buy your stock from them. In effect, they become your franchisor and your contract is directly with them.

Understanding what you are getting into In all forms of franchise models you are entering into a fixed term contract to develop and operate a business under the brand and systems determined by your franchisor. They have a model, a product or service range and a brand that has usually been tested in the market and they have worked out the best practices and success factors to make a site or territory viable.

You are buying access to their intellectual property and business systems and the franchise agreements will bind you to follow their systems and rules and they may even require you to achieve minimum levels of sales or performance standards. The upside for you is the prospect of a more successful business than if you started one yourself, the training and support that comes with being part of a group and the potential for capital gains when you sell your business later on. The brand and the success of other franchisees

has the ability to add a premium to the sale price.

Most franchisees buy a franchise because they want to make money.

They want to establish a strong cashflow that can support their wages and savings plans and they want to sell their business at a price higher than what they bought it for, so money and wealth creation is a driver in 99 per cent of cases.

Most franchisors want you to make money. When you make money, so do they. Their revenue streams are usually derived from royalties you pay them, products or services you sell for them and fees you pay on the expansion or eventual sale of your business. So if you are shy about making money or talking about money, then this is one of the first things you need to overcome to be a successful franchisee.

Is franchising right for you? – General criteria Whether you are looking to buy a shop based franchise, a service based franchise or a mobile style franchise there are some common requirements that you must acknowledge and accept if you are to enjoy working in your franchised business and being part of a franchised group.

•� Recognise that a franchise is a business. It is not just a job.

•� Recognise that the franchise is your business. Therefore it is your primary responsibility to make it work.

•� Know what you enjoy and what you don’t. Find a franchise that enables what you enjoy and trains or supports you in what you don’t. �• Understand what your personal expenses and investment criteria are. Starting a business can require significant investment outlays and some franchises generate cashflow faster and stronger than others. If you do not have sufficient money to pay for the franchise and support it during the startup period then you will eat into your lifestyle and home expenses and impact your quality of life or family situation. Make sure you have extra money or an alternate income to fall back on.

•� Think about your home or family situation. Does your family support your decision to start or buy a business and do you all understand the risks and requirements of being in business and part of a franchised group?

• You need to believe in the power of the brand and be proud to represent that brand and wear their uniforms.

• You need to be customer focused and recognise sometimes your customers are also the same customers for other franchisees as well (eg McDonalds customers dine at multiple McDonalds outlets).

•� If your franchise requires you to sell products, you need to be a proactive and effective sales person, not just sit in your office or store waiting for customers to arrive.

•� You need to be a team player and work collaboratively with your franchisor and other franchisees.

• You need to be prepared to follow directions, systems and group requirements.

• You need to be trainable and open to learning and following specific procedures.

• You need to be focused and keep focused on your business and your role in that business.

•� If your business requires staff, you need to be able to attract, train, manage and motivate your staff.

Is franchising right for you under a sub franchise model?

The key things under a sub franchise model are to have the sustained motivation to develop the business, sufficient money to do it properly and consistently without having to dip into daily lifestyle or home budgets and also being the type of person that can work independently but also follow systems and rules. If you want to reinvent the franchise, the product range, the pricing or company policies then you are best to set up your own business and not join a franchise. Franchises thrive on the power of the group providing consistency of service and quality

standards as well as the power of group branding and marketing. You can run your own business in a structured and supported environment but you are tied into the culture of ‘we all do it this way’. In most cases that is the safest approach anyway as it is the proven business method and it is really what you are paying for, access to brand, products, suppliers and best practice procedures.

Is franchising right for you under an area franchise model?

To be a successful area franchisee you need significantly more experience, resources and financial depth than a typical sub franchise. You are taking on a larger business and usually a tight set of business development targets such as sales performance, rollout of a certain number of stores or operators within a specific period etc.

Your industry knowledge and business acumen will be critical as well as planning and team management skills.

Often, area franchisees are partnerships or small companies with a mix of people with specific backgrounds such as marketing, sales, retailing, franchise development and/or finance. Unless you have come from an external role or corporate position that encompasses many of these skill groups, it may be difficult to meet the criteria to qualify as an area franchisee. However, if you are serious about running a larger business you may always team up with colleagues or family to assemble the small team needed to drive and support this style of franchise but it is usually a big stretch for a first time business owner.

Is franchising right for you under a master franchise model?

This scenario has two parts: 1. Would you make a good master franchisee yourself? and 2. Is being the sub franchisee of a master franchisee right for you?

Master franchising is similar to area franchising in that you are usually developing a larger area or team and

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your contract requires you to sell a certain number of sub franchises and/ or product within a specific timeframe. In turn this requires different management skill sets and more money to purchase and operate. The financial returns can be very good but usually the returns eventuate in the medium to longer term so if you don’t have a lot of money or need faster returns then master franchising is probably not the best option for you.

Being the sub franchisee to a master franchisee comes with many of the considerations outlined above for being a normal sub franchisee. There are overarching rules for the entire franchise brand and group and then there are local rules and terms that are unique to the master franchisees requirements.

A good master franchisee can provide strong and localised support for the sub franchisees in their network. A bad

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master franchisee can adversely affect your business so the quality of your master franchisee, your relationship with them and how they are supported or governed by the head franchisor will all influence your success and enjoyment of your business with them. The key with being a sub franchisee under a master is to respect their role, treat them like your franchisor but also keep an eye on how other parts of the group are going to make sure you are getting the best quality and level of support possible. If you are not, you need to be the sort of person that is prepared to try and make it work with the master franchisee but ultimately if it cannot, then be prepared to go over their head for the sake of the brand and your local businesses.

need to bring your energy, resources and team mindset to the group. You own a standalone business but you share a brand and business system and the same set of procedures and rules govern everyone in the group. This structure, consistency and best practice can create a lot of financial value for you and your fellow franchisees but at the end of the day any business requires sustained effort, good management, ongoing marketing and superior customer experience. Franchising will be a good choice for you if you recognise these factors and can enhance them by leveraging the knowledge and resources of your franchise group.

Final word

Robert Graham Managing Director CEO Consulting

Ultimately, franchising is a business and it is your business. To get the most out of being part of a franchised group you

P: 1300 764 484 E: robert@ceoconsulting.com.au W: www.ceoconsulting.com.au

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chapter 7

Due Diligence or Instant Gratification?

David Banfield, President, Interface Financial Group

A

s every day passes we seem to live more and more in a world that requires instant gratification. The email we just received needs an immediate answer. If our computer doesn’t respond in less than a second we are annoyed and start thinking about a faster, newer model. Remember when you had to line up at the bank to get to a teller? Well at least that has changed - now we line up at the ATM in the hope that it will be faster and better.

Everything seems to be geared to how fast you can travel, how quickly a task can be completed, and so on. There are some things, however, that really defy a fast approach. There are things where you need to sit back and take time to reflect.

One such area is in seeking out a franchise model.

There are some would-be entrepreneurs who think they can select a franchise model and literally buy it off the shelf the same day. For the serious entrepreneur nothing could be further from the truth. To start with, most franchisors do not sell

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franchises but rather they award them to suitably-qualified individuals. Therefore, it is not just the would-be franchisee that is doing some due diligence - the franchisor is also engaged in the same process.

you pass one or more outlets on a daily basis; maybe you know a customer of the franchise that you are pursuing - however do you really know what’s going on behind the scene? That’s what due diligence is going to reveal - the big picture.

DUE DILIGENCE – A NECESSITY?

Because a franchise usually represents an established brand, it means that they have accumulated a wealth of experience and history. The majority of franchisors are more than ready to share that history with prospective franchisees. As a prospective franchisee, you need to acquire that information and to carefully review it.

In many jurisdictions the information comes in the form of what is known as a disclosure document. These documents take on different forms in different countries, but all are designed to pass on some very specific information about a franchise in order that prospective franchisees can become well-informed before they make a decision to move forward.

People often think that buying a franchise needs little or no due diligence based on the fact that they are acquiring a brand that has probably been around for many years - as such, the longevity of the franchise speaks for itself. To some extent that argument may be true, but it certainly does not address the suitability of both parties to work together in a franchisee-franchisor relationship.

So, what is this mysterious thing called due diligence? First, let’s say that it is not mysterious but just a simple and basically common sense approach to acquiring a business. Even if you think you know a brand very well - maybe

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If you are seriously reviewing the background of a franchise, then a standard approach would be to request the disclosure document. If the franchisor says that they have no such document, then it is important to check with your local regulators to ascertain if a disclosure document is mandatory in your area. If it is and the franchisor does not have one, then they are operating outside of the regulations and, naturally, you should apply caution in any dealings with them.

The disclosure document, as we have said, contains a wealth of information and is not usually a five minute read.

Be prepared to take time to review and digest the contents carefully.

This document is often the basis for a prospective franchisee to move forward or not. The document will provide you with specific history of the franchise and the management that you will be interacting with if you go forward. It will provide you with a detailed analysis of the costs, both upfront and ongoing.

Disclosure documents are designed to impart both current information about the franchise, often in the form of financial statements of the franchisor, as well as historical data such as details of existing and past franchisees. This latter item can often be a great source of valuable information, especially if there are an abnormal number of franchisees that show as having left the system. If that is the case, you will certainly want to pursue the reasons behind such a turnover.

Franchise disclosure documents also contain a copy of the franchise agreement. If both parties ultimately agree that they wish to move forward, this is the document that will be signed and will govern the relationship between the parties. As a proactive franchisee, you need to read and understand the document. In some cases this may well require the engagement of a professional advisor to work through some of the details with you.

DISCOVERY DAYS Most franchisors also offer additional due diligence opportunities that are also an essential part of the review process. One core item is participating in a Discovery Day type event. These functions vary greatly from franchisor to franchisor, often depending on the underlying type of business that the franchise covers. Some Discovery

Days involve your participation in travelling to the franchisor’s location to be immersed in how their franchise works. This is naturally an important aspect of reviewing what works best for you and the franchisor. Some Discovery Days also come in the form of webinars, whereby you don’t need to undertake any travel and can participate in an interactive review of the franchise from your location. Whether travel is involved or not, you must factor in the appropriate amount of time, and sometimes cost, to fully engage in this type of due diligence investigation.

Talking, and often meeting with a franchisor, and reading their detailed disclosure material is a must in any review process. It will take time and there are few, if any, shortcuts that should be taken in this regard.

This is also true of probably the most important part of your franchise selection – talking with existing franchisees. To fully understand a franchise and the day-to-day operations of the business, it is not good enough to be a customer or pass by the location, as we have said - you have to see what is behind the scene. The best and most revealing aspect of your due diligence will come in the form of franchisee validation. This is a process whereby the franchisor will, at a point when they are also comfortable with the prospective

franchisee, introduce that person to their franchisees.

This then becomes an opportunity for the prospective franchisee to really see and hear how the business operates on a day-to-day basis. It is not only understanding the business operation, as much of that will have been covered in the franchise literature and Discovery Day, but also delving into the support mechanism that exists for the franchisee from the franchisor. Much will probably have been discussed about this element of the franchise, but it is not until there is a discussion with a fully active franchisee that the full extent of that support becomes clear.

In many franchises the support element is the deciding factor as to whether it is an appropriate franchise or not. A franchise, as we have said, is a proven and established system - these things are well known and documented.

What lies behind the façade in terms of support and involvement with franchisees is a crucial part of due diligence.

No matter how well you think you know a franchise from their outward appearance, if you are seriously pursuing that franchise then you must dig below the surface and conduct a thorough due diligence operation to satisfy yourself that what you see actually represents the true picture. For many people acquiring a franchise is a life-changing occurrence.

Many franchisees were formerly corporate executives, and making the transition to entrepreneurship and self-employment is often a quantum leap - clearly not something that can be rushed. When you are awarded a franchise, it is not for a year or two - but hopefully for many, many years - so investing in your future demands that you devote the appropriate time at the outset - there are no shortcuts or instant gratification to due diligence.

David Banfield President Interface Financial Group E: ifg@interfacefinancial.com W: www.interfacefinancial.com.au

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chapter 8

Succession planning for franchisees

Jason Gehrke, Director, Franchise Advisory Centre

“You’ve got to know when to hold them, know when to fold them, know when to walk away, and know when to run.”

Potential franchisees should always remember that it is much easier to get into a small business than it is to get out of one.

Although Rogers was singing about poker, the principal of being prepared in advance to know when it’s time to exit applies to any business and to any business owner.

Whether it is a franchise or an independent small business, having a long-term plan on how and when you will exit the business is the best way to ensure that you are in control of the process, rather than letting the process control you.

Unfortunately, new franchisees are so caught-up in the excitement of buying their franchise and the hundreds of details involved in getting started on the way in that they give little or no thought to planning for the way out.

There are risks involved in going into business for yourself, and a healhy awareness of these risks was famously immortalised by country singer Kenny Rogers in 80’s hit song The Gambler:

Take for example, the person who is made redundant from their job, and who decides to change their life by transitioning from worker to boss by buying a franchise.

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Unfortunately the redundancy package isn’t so large that the person can afford to search indefinitely for the perfect franchise before their cash reserves run dry, so they quickly decide on a franchise based on what they think they will enjoy doing, and move to finalise the arrangement with the franchisor.

Commonly, the undue haste of a potential franchisee – particularly one who is not currently employed – can lead to fundamental due diligence factors being overlooked.

These fundamental factors can include failing to prepare a business plan that demonstrates the viability of the enterprise, and failing to get advice about the franchise agreement and business model.

The consequences of failing to prepare a business plan can be fatal to a business, and catastrophic to the investment a franchisee makes in it.

The reason is simple. A universal law of business is that there are only two ways of making money in any business. These are profits on the way through, and capital gains on the way out.

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The only problem with this universal law is that there are no guarantees of either profits or capital gains, and one (capital gains) is almost always a direct function of the other (profits). In other words, businesses that have increasing profits are more likely to be sold for a capital gain than businesses with declining profits.

(In some rare circumstances in the IT world, businesses that have never made a profit sometimes sell for a significant capital gain, but this is usually because of the patents linked to their technology innovations, not because their business model actually works).

Because of the relationship between capital gains and profits, anyone buying a business must have a plan to grow those profits, and (like the words of the song) know when it is time to move on.

But moving on is easier said than done. To find a buyer for your business and exit under the most favourable circumstances requires time and careful planning. Ideally, every franchisee should know how long they plan to operate their business before they even buy it.

By way of indication, research conducted by Griffith University shows that franchisees operate their businesses on average for seven years, whereas the average franchise term is five years. This means that most franchisees exit their businesses partway during their second term.

For those who want to maximise their chance of achieving a capital gain, they will look to sell their business as early as possible in their second or subsequent term so that the buyer will have the longest possible balance of term left to run the business for themselves. The shorter the balance of term available to a buyer, the less the business will be worth.

The clock is ticking Many potential franchisees fail to understand that a franchise is a conditional grant limited by time. A franchise does not last forever. Typically franchises are granted for an initial term of five years, and then one or more options for additional five-year terms.

However, it should never be taken for granted that an option will be offered.

A franchisor may not wish to continue the relationship with a troublesome franchisee after the end of the first term, or even if the franchisor is willing to renew, a renewal can come unstuck if a landlord decides to increase the rent to the point that continuing the business becomes unviable (or the landlord may wish to reconfigure or redevelop the site, etc).

Therefore the clock is ticking from the moment a franchisee commences operation of their franchise and they should be totally focussed on their profitability in their first term, just in case there isn’t a second one.

If a second or subsequent term is offered (as is the case for most franchises), then a franchisee is in an excellent position to execute their succession plan.

It’s possible to stay too long Like fading Hollywood action stars, business owners can hang on too long before handing over the reins and bowing out gracefully.

Rather than planning a staged exit, those who stay too long risk losing their enthusiasm, their energy, their objectivity, their capacity to embrace innovation and change, and sometimes even their original vision for the business.

In a worst case scenario, those who stay too long risk losing touch with reality, and consequently risk losing the business itself.

With many Baby Boomer business owners now approaching (or already past) retirement age, those who do not have a succession plan may find themselves on the precipice of change with nowhere to go but down.

However, selling a franchise, like any other small business, takes time and effort. This is further complicated by the requirement in most franchise agreements that any buyer must be approved by the franchisor.

Under the Franchising Code of Conduct, a franchisor cannot unreasonably withhold consent to the sale of a franchise. The nature of what is ‘unreasonable’ may differ from one business to another depending on the specific circumstances of that

business and industry. Rather than go through the process of finding a buyer and getting upset if they are rejected by the franchisor, a selling franchisee should familiarise themselves with their franchisor’s current franchisee selection criteria applied at the very start of their sales process.

Your succession plan will depend on how well you understand the need to run your business profitably during its first term, your understanding of the current franchisee selection criteria, the timeframe you set for the sale of your business.

Set a realistic price Many business and franchise resales fail to sell because the owners have set too high a price. In some instances, the price is based on a figure the owners need to reduce or clear their business and personal debt, plus a premium to recover their ‘sweat equity’ or unpaid effort in operating the business.

Unfortunately this approach often defies conventional business valuation models based on profit multiples, which vary from one business type to another. The result is that businesses are listed for sale (and occasionally sold) at grossly

inflated prices that have no bearing on their true market value and will inevitably cause difficulty for the new operators to achieve an acceptable return on investment.

Sellers should also be aware that sometimes the buyer who sees the most potential in the business and who sees value in paying the full asking price could also be an internal buyer, such as an existing member of staff or store manager. Business sales to internal candidates can often be conducted more smoothly and with better outcomes all round than sales to external buyers, though it should be borne in mind that sometimes internal buyers may need assistance via vendor financing over a staged payment period.

Provide an Information Memorandum When the Franchising Code of Conduct came into being over 16 years ago, it originally required both franchisors and franchisees to provide disclosure information in the event of a resale. The requirement for vendor franchisees to provide disclosure was removed shortly afterwards, but the usefulness of providing information from an outgoing franchisee to a prospective

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buyer remains. This can be by way of an Information Memorandum which outlines key data about the business, as well as its track record of financial performance. The best way to approach an Information Memorandum is to think of it as a business plan in reverse, summarising the financial and nonfinancial achievements of the business to date.

Provide accurate financial information Small business owners frequently (including franchisees) load their businesses with personal expenses such as leases for private motor vehicles, mobile phones, non-business repair costs charged to the business as repairs and maintenance, additional wages for family members, education and travelling costs, and so on.

Such practices significantly distort and artificially lower the true performance of the business. When a multiplier is applied to the profit to determine the value of the business, the overall price will be lower than if ‘true’ profit had been used. Alternatively, a price can also be so great that its profit multiple would appear so high as to make it impossible for a buyer to make a reasonable return on their investment.

Of course business owners attempt to get around this by providing an estimation of their personal chargebacks to the business so that a potential buyer must read the Profit and Loss statement and Balance Sheet with a grain of salt.

On top of this, further creative accounting may result in an alternative set of financial statements which may artificially reduce turnover for those franchises where royalties to the franchisor are calculated as a percentage of turnover. Somewhere in this conflagration of excessive costs to reduce profits, and lower-than-actual turnover, might be the real performance of the business, but only if the buyer can work this out for themselves.

Independently source inquiry together with the franchisor Many franchisees who decide to sell their business expect that a buyer will promptly materialise from the stream of general franchise inquiries received

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by the franchisor. Unfortunately this is rarely the case. Inquiries received by the franchisor may be for locations anywhere in the region, state or nation, and may primarily be for new or greenfield sites.

Furthermore, these inquiries are yet to be qualified into acceptable candidates that meet the system’s selection criteria, and finally, the price offered by the selling franchisee may be too expensive compared to the cost of setting up a new location for a potential buyer.

It is therefore essential that selling franchisees also seek their own potential buyers by conducting their own advertising (subject to the franchisor’s approval) and listing with one or more business brokers who service their area.

Brokers often have an ongoing stream of inquiry for businesses in their area, and in reviewing the business for sale prior to listing can help the franchisee determine a realistic market price for their business.

Talk with other franchisees

price, location, industry, sale conditions and other factors.

Franchisees and small business owners often make the mistake of setting an unreasonably short fixed deadline to sell the business, then panic or blame the franchisor, the business broker or someone else when it doesn’t sell in that timeframe.

Often these timeframes are set by the next thing that a franchisee has already committed to move on to, such as another business elsewhere, or a return to the workforce often for a former employer or colleague.

As the deadline approaches for the franchisee to commence their new undertaking, their desperation to sell increases, and with it, the pressure they apply to their franchisor and their business broker to find a buyer. At the same time, the price becomes increasingly negotiable and the franchisee can potentially cost themselves a lot of money by selling at a much lower price in order to meet their next commitment.

Once a franchisee has decided to sell their business, they should also inform other franchisees of the same system in neighbouring sites or territories. These franchise colleagues will have an interest in the sale because the sale price may provide a benchmark to help determine the value of their own businesses.

The reality is that the business will take an unpredictable length of time to sell, and in that time the franchisee really needs to keep operating at full steam to maintain both the financial performance of the business, as well as their own motivation.

Also, adjoining franchisees may well be potential buyers in their own right, and able to move more quickly to settle a sale than a complete newcomer because of their existing operational expertise and cultural affinity with the system. Existing franchisees will have a better understanding of the creative accounting that may appear in the seller’s financial statements.

Why have a succession plan?

Furthermore, existing franchisees will generally have a greater likelihood of being approved by the franchisor (so long as they are operating their current businesses in compliance with the franchise agreement), and the need for an extended handover from seller to buyer will not be as great compared to selling to someone from outside the system.

Set a realistic timeframe Businesses can take a long time to sell – months or even years depending on the

So to return to the immortal words of The Gambler, planning when and how to exit a business is the best way of ensuring that your capital gain is preserved. This can even be achieved by continuing to own the business, but bringing in new talent to operate it Like the song says, “You’ve got to know when to hold them, know when to fold them….”

Jason Gehrke Director Franchise Advisory Centre P: 07 3716 0400 E: jason@franchiseadvice.com.au W: www.franchiseadvice.com.au

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chapter 9

Success Starts with Having the Right Mentality

Tania Allen, Founder, Vision Alliance

O

ften times when we talk about growing our business the obvious areas we focus on is increasing sales, increasing bottom line profits, implementing consistent marketing activities, converting more leads into customers and then bringing them back for more. Then there’s time management, team training, leadership, finance, systems and the list goes on.

As a business owner for the past 24 years, there have been times where even I have faced many an uncertain time. Often times, after exhausting all business building activities and avenues, I have been forced to look at what else could be influencing the situation at that particular time. I have learnt very quickly now, that if anything in my business is

going to change, it must begin with me. If I didn’t change personally, nothing else would change. I was responsible.

Growing a business is not just about focusing on the business elements which is what I now refer to as the Outer Game. Achieving business success has more to do with the Inner Game, in other words your mindset, having the right mentality.

So let’s dive in and start the year off right with looking at some key elements to help you shift into a mindset for success, so that you can maximise your potential and achieve higher levels of success.

Of course I could write an entire book on this so if you would like more information beyond these tips outlined in this article please contact me and I’d be more than happy to discuss further about how you

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envy, jealousy, self doubt and anger are mostly caused by four factors. Once you identify and remove these factors from your thinking, your negative emotions stop automatically. This is when you step into flow and start to produce the results you want.

1. Stop justifying. You can only be negative as long as you can justify to yourself why you are not achieving the results you want.

2. Refuse to rationalise and make excuses. When you rationalise, excuse your actions by creating an explanation that sounds good, even though you know that you are the one responsible for doing whatever it takes to create the success you desire.

3. Rise above the opinion of others. It is important to start to overcome your hypersensitivity about the way other people treat you or think about you.

Focus on what you need to do and trust what is right for you.

4. Take 100 per cent responsibility for your success. The worst thing we can do to inhibit our success is to blame others and outside circumstances for our lack of results. The moment you assume 100 per cent responsibility for your results and therefore the actions you take you will achieve more momentum than you ever thought possible. can take control of your future success, by adopting an attitude and mentality for success.

Your mind is like a parachute.. it works better when it’s open.

The first step in realising your true potential is to have an open mind. As the saying goes, your mind is like a parachute, it works best when it’s open.

Keeping an open mind and having flexibility has served some of the most successful entrepreneurs in the world today.

So grab a cup of tea or coffee and as you settle into reading this I ask you to continue with an open mind and then make a commitment to take the necessary daily actions to make long lasting shifts and changes on the journey of business and life.

Reality is, you have more natural potential than you could use over a hundred lifetimes. Whatever you have accomplished to date is just a small

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fraction of what is possible for you.

One of the rules for success is this: it doesn’t matter where you are coming from, all that matters is where you are going and where you are going is solely determined by your thoughts and beliefs which determine the actions you take which determines the results. A point to note is you will always get a result. It will either be moving you closer to where you want to be or further away. With this in mind it is important to ensure you start the day off with the right attitude and mindset.

Create More Momentum by Changing Your Thinking One of the most important things you can do, if you want to be truly happy and successful, is to free yourself from negative emotions. It has been proven over time that you become what you think about most of the time. The negative emotions of fear, self pity,

Start by being mindful of what you are thinking about and talking about most.

Having clear goals increases confidence Having clarity around what it is you want to achieve in all areas of your business and life, will increase your confidence, develop your competence and boost your levels of motivation. When you feel confident and competent your motivation to take the right actions is higher and you will notice you do more and therefore achieve more. You will feel empowered and that then empowers your team.

Clarity is everything Your greatest responsibility to yourself is to invest whatever time is required to become absolutely clear about exactly what you want and how you can best achieve it. The greater the clarity you have regarding your goals, the more

BELIEFS Seeing + Hearing + Doing + Experiencing x Repetition = Beliefs you will maintain a laser beam focus on doing the right steps in the right order at the right time to ensure you move closer to achieving your desired outcomes.

If you are not yet clear on what you want to achieve for the next 12 months, take some time to write down your top goals in each key area of your business and life. Be sure your goals and desired outcomes are written down and, more importantly, be sure there is an action plan in place so that they can take the necessary actions to achieve these goals. Ninety-day cycle action plans are best for building momentum fast.

Adopt an attitude for gratitude It’s amazing the shift in how you feel and how you approach your day when you adopt an attitude for gratitude. One of the best ways to start changing your attitude is to start adopting an attitude for gratitude. It’s very hard to bring good into your life if you are not grateful for what you already have. There is always going to be someone else in this world worse off than you are. They may be a competitor, a friend or a complete stranger. Start each day by saying thank you! Giving thanks for what you already have will open the doors for you, and faster than you think.

Be committed and stay committed Even I fall into this disempowering habit.

I write about this often and it’s important to mention it again. There are those that are interested in success and those

Habits

Results

Beliefs

Habits cause

+ Experiences x Repetition

automatic perceptions + Behaviour

=

=

Habits

Results

who are committed. Those who are interested do whatever is convenient to them and they tend to make excuses for their shortfalls, setbacks and lack of results. On the other hand those who are committed stay positive, focused and take consistent daily action doing whatever it takes to achieve what it is you want. Simply ask yourself this question. Am I interested or committed?

If you recognise you’re just interested in a few areas, make a commitment to change right now.

more often, it can hold us back. It can be quite debilitating, creating a state of paralysis. It is the F word that prevents us from achieving all we want and more. FEAR is a silent killer within every aspiring entrepreneur and business person. Knowing how to help yourself, your team members, friends, family and colleagues control it and manage it will pay out dividends over and over.

The most common definition of FEAR is False Emotions Appearing Real. Fear is an emotion we feel. Fear is sometimes a good thing, as it can keep us safe from many a dangerous situation.

The challenge is to know how to take control of your FEAR and move through situations that present opportunity and better outcomes. Firstly I like to say there is no fear only feedback.

This then opens up opportunities for improvement. It allows you to focus on what can be and what is possible.

Remove the automatic negative thoughts with positive affirmations Every disempowering habit must be replaced with a new one. Many of us catch our negative self talk; however we don’t replace it with anything positive so the cycle continues. Make it a daily habit to say positive affirmations.

Positive affirmations are simply positive statements said in the present tense to affirm something to be true. Some examples are: I am confident, I am a savvy and successful business owner, success comes easily to me, I live each day with passion and purpose. Write your own list of positive statements / affirmations and see how your mentality shifts for the better.

Eliminate the F word Ok, I know what you are thinking... what is she on about? The F word is something we see, feel and hear every day. It is something that makes us cringe. It can propel us forward, or

By committing to a shift in your mindset, adopting an attitude for gratitude, being clear about your goals and what it is you want, taking consistent daily action, being mindful of your automatic negative thoughts and replacing them with positive and empowering statements and affirmations the fear will dissipate, procrastination will be a thing of the past and momentum will be something you experience every day.

Tania Allen Founder Vision Alliance P: 1300 76 49 20 E: tania@vision-alliance.com W: www.vision-alliance.com

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All inclusive vehicle packages No territories Full call center support

chapter 10

Hiring New Employees: What’s the law?

Greg Jennings, Director, Education Resources Team, Fair Work Ombudsman

H

iring is an important decision for your business. The right approach can benefit your workplace and save you time and money.

If you are thinking about hiring a new employee for your business there are steps you can take to help you find the right person for the job.

Know the law Before hiring, it is important that you understand your workplace obligations. The Fair Work Act 2009

applies to all employees in the national system, and covers things like wages, record-keeping, pay slips and discrimination.

You should make sure that you are familiar with the National Employment Standards (NES). There are 10 NES in total and they apply to all employees.

The NES covers things like maximum weekly hours, annual leave, personal/carer’s leave (also known as sick leave), parental leave and public holidays. For more information about the NES visit www.fairwork. gov.au/nes.

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It is also important to know which modern award/s or enterprise agreements apply to your workplace.

A modern award is a document that sets out the minimum wages and conditions for an industry or occupation. They apply on top of the NES and cover things like pay, hours, rosters, breaks, allowances, penalty rates and overtime.

To search for a modern award, you can visit www.fairwork.gov.au/awards.

An enterprise agreement is a document that sets out the minimum wages and conditions for a workplace. When an agreement is in place, it will usually

apply instead of the modern award. You can search for enterprise agreements and find out more about the agreement making process on the Fair Work Commission’s website www.fwc.gov.au.

As an employer you also need to take tax for your employees pay. Further information about your taxation and superannuation obligations can be obtained from the Australian Taxation Office – www.ato.gov.au/business/ employers.

Think about hiring The next step in the hiring process is

to consider whether hiring is the best option, or whether there is already someone on staff who can be trained for the role. To make this decision, you will need to assess your business’ current and future needs and define the role that needs to be filled.

If you decide that you do need to hire, think about what you need from the role and develop a job description to match.

As part of this, consideration should be given to the type of employee you need (casual, part-time, full-time or fixed term). You should also consider the skills and qualifications required.

For a template job description visit www.fairwork.gov.au/templates.

Attract the right people Once you have developed the job description for the role you would like to fill, the next step is to advertise the job and attract the right candidates.

You will want to make sure that suitable applicants hear about the opportunity and can match it with their skills, qualifications and expectations. When preparing your job advertisement, you should list the skills and experience you are looking for. You should also remember to let applicants know what is in it for them by including information about the location, salary and benefits of the job.

The best way to advertise will depend on the position you would like to fill.

Consider advertising in newspapers or industry publications, using online job sites and social media, or by placing a poster in the shop window.

Choose the right person The next step is to create a shortlist of candidates you would like to interview from the applications received. A shortlist is particularly useful if you received a lot of applications for the position. This is because it will help you to identify the applicants whose skills and experiences best match the role.

Once you have prepared a shortlist you will be able to prepare to interview the best candidates. Interviews can be formal or informal. The focus should be

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on asking the right questions so that applicant’s skills and experience can be matched with the job that needs to be filled.

Avoid asking questions that are personal, intrusive or irrelevant to the role as they may be seen as inappropriate or discriminatory.

The Fair Work Ombudsman’s Online Learning Centre has a course titled Hiring new employees. As part of this course you can test your interviewing skills through an interactive video scenario. The Online Learning Centre can be accessed at www.fairwork.gov. au/learning.

Offer of employment Once you have selected the best candidate, you will need to offer them the job. This can be done over the phone, but it’s a good idea to follow up in writing with a letter of offer. There are template letters of offer available at www.fairwork.gov.au/templates.

You should also provide them with a copy of the Fair Work Information Statement. This Statement must be given to each new employee when they start work. You can download a copy at www.fairwork.gov.au/fwis.

and procedures and a run-down of workplace health and safety procedures. For assistance with planning your induction, download our Induction Checklist at www.fairwork. gov.au/templates.

Be a productive workplace

At this stage, you may also wish to provide the person with copies of any relevant company policies such as the code of conduct, uniform or social media policies. You should also think about providing them with any forms that need to be completed, including a tax file declaration or superannuation choice form.

During the first few weeks of employment, it’s a good idea to meet with the new employee to set goals and expectations. At this stage, you should also try to identify any training that might be required. You may wish to create a performance agreement to ensure that these needs are met. You can access a template performance agreement at www.fairwork.gov.au/templates.

Start on the right foot

Regular meetings are a good way to give new staff member’s feedback about their performance and monitor their suitability for the role.

To ensure you get the most from your new employee, you should invest time in a thorough induction. A well thought-out induction helps employees feel wellinformed and equipped to do their job.

The induction can include things like a tour of the workplace and introductions to their colleagues, an overview of the business, an explanation of the employee’s role and responsibilities, a discussion about relevant policies

Remember, if a problem does arise you should address it with your new employee promptly. The Fair Work Ombudsman’s Online Learning Centre has a course for managers and business owners titled Managing performance.

This course contains practical tips for promoting good performance and

addressing underperformance when it occurs. It can be accessed at www.fairwork.gov.au/learning.

The Fair Work Ombudsman’s guide to hiring new employees is available at www.fairwork.gov.au/hiring. This guide contains further information about each of the steps in the above hiring process and provides straight-forward advice about hiring new staff. The guide was created to provide employers advice in plain-English about the best way to employ new workers and to outline their workplace obligations in simple terms.

For further information and advice you can visit the Fair Work Ombudsman website – www.fairwork.gov.au. Here you will find a range of resources including fact sheets, best practice guides, checklists and template documents. Alternatively, you may wish to call the Fair Work Infoline on 13 13 94.

A free interpreter service is also available on 13 14 50.

Greg Jennings Director, Education Resources Team Fair Work Ombudsman P: 13 13 94 W: www.fairwork.gov.au

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chapter 11

S

Marketing:

the Crux of Great Success Katherine Grace, Director, Graceful Solutions Marketing

R

egardless of the type of franchise business you own, sales and marketing are the only activities that you will do in your new business that brings money in, rather than takes it out.

The best success as a franchisee will come from working as a team with your franchisor to promote your business and draw in the best customers.

The franchisor’s job is Corporate Marketing: that is, creating and running all the marketing activities that support all franchisees and strengthen the brand as a whole.

The franchisees job then is Local Area Marketing: doing lots of low cost activities ‘on the ground’ that capitalise on the global marketing and ensure that customers, beginning to know and trust the brand, know where you are and that they come and buy from you often.

In a good franchise system, it can be tempting to leave most of the marketing to your franchisor. But remember, no marketing by you means that you have no control. It also means that your business is worth significantly less, as it doesn’t have a way of self-generating work (there’s no tap that you as the business owner can turn on and off).

Local Area Marketing – by the franchisee Often, the biggest frustration that franchisors have is that their franchisees aren’t doing much in the way of local area marketing - that is, building up the business name close to home in support of the brand promotion done on a wider scale.

At the end of the day, a franchise is a small business with the added bonus of a brand and support system to give you everything you need to succeed.

However it is still your business (and probably your family’s business) and with so much on the line it is important that you do everything you can to have people lining up at your door.

Local Area Marketing, sometimes called Self Promotion, is simply anything you as the franchisee can do to help bring new customers into your business. Usually, it involves working at a local level or with the community, as these things are specific to your business site as opposed to the whole franchise group. Where mass media is ‘one-tomany’, local area marketing can be closely targeted to only your ideal clients and is ‘one-to-a-few’.

Many business owners are a little too humble for good local marketing, because to become known in your community really does involve becoming

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just a little bit famous in your local area. A marketing consultant (or even a marketing student) can be a great help in the initial stages of working out how to increase your local profile.

Some examples of types of low cost local marketing that are usually allowed within a franchise system (see the word on permission below) include: 1. Networking with local businesses and people. (I call well-connected people ‘sneezers’ as you can let them know about your business and they will tell everyone – you become highly contagious!)

7. Running promotions or sales specific to your outlet and distributing (franchisor approved) flyers to letterboxes.

8. Thank you letters to customers for using your services or to the top 10 referrers in your client base. We use this one very effectively in my medical business – top referrers have increased to generating us over $1000pm each since we introduced thank yous.

2. ‘Giving back’ or sponsoring local schools, kinders, sporting clubs or community groups. (There is an effective and non effective way to sponsor things – to ensure you get ROI try to package in ways to meet the members face to face rather than just getting a sign on a fence).

9. Host beneficiaries with other local businesses such as gift vouchers or free trials for their clients.

3. Appearing at fetes, festivals, markets, council events, home shows or trade expos.

11. Offering your team (and customers) incentives for referrals.

4. Joining your local BNI chapter, rotary group, chamber of commerce, etc.

(As the business owner of a wellknown brand you need to become a little bit famous in your local area – even if you’re a bit too humble) 5. Leaving business cards for your services in other businesses, on bulletin boards, etc.

6. Advertising your services within

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key employers in your area (such as council, hospitals, large manufacturers etc).

10. Appearing in local directories, school newsletters or discount booklets (NB: advertising copy must always be approved by the franchisor first).

12. Going to the bank, post office and school pick up wearing your uniform.

Corporate Marketing – by the franchisor Most franchisors are excellent at two things – brand exposure and promotions. Combined with some efforts on your behalf at the local level, the end result is an ‘attack from all angles’ where potential customers will

know you from branding marketing, trust you from local marketing and then be inspired to buy from you due to a ‘call to action’ or special offer.

1. The first and biggest responsibility of corporate marketing is to increase awareness (and fondness) for your shared brand.

2. This is usually (but doesn’t have to be) done via mass media such as television, print advertising such as newspapers or magazines, radio, billboards, online and social media advertising and the group’s website.

These mediums are ‘one-to-many’ – that is, one message is seen by many people regardless of whether they fall into your target market or not (though many invariably will, especially if you are in fast food or general retail).

3. Mass media advertising is a big benefit to you as a franchisee – in normal small business there would be no way you could afford to promote yourself via any of it, so the team factor is a big help in getting your name out there. Generally it is thought that customers need to ‘see’ you at least six times before buying, so this exposure greatly increases your chances of more direct local marketing bringing people in.

4. The other big advantage of being part of a franchise is what is called best practice – that because there are so many people essentially

running the same business, it is easier than normal to figure out the best possibly way of doing everything (think of your business being run in slightly different ways in multiple parallel universes and you get the idea – one will be best at sales, one best at managing their team, etc). In this way everyone benefits from the others.

5. Franchisors may take best practice and use it to share promotional offers amongst the group, that have been known to work in the past or for other franchisees. Again this removes your need to try and try again to get it right – you can simply put a great offer out there and reap the rewards with new business.

Your Marketing Fund Contribution One of the main reasons that franchises work is the team effort that is brought to marketing the business.

For a small fraction of what it would cost on your own, most franchisees are able to have their brand exposed through main stream media and by professional advertising agencies, both of which are well out of reach for the standard small business owner.

Since marketing on behalf of the franchisees is one of the biggest responsibilities your franchisor has, the Franchising Code regulates this by having a set portion of your franchise fees (called the Marketing Fee, Advertising Levy or similar in your franchise agreement) go into an audited Marketing Fund that must only be spent in the promotion of the brand.

You will see any marketing fees as a separate entry on your franchisee fees invoice each month.

However it is important to note that the franchisor is not obliged to spend your marketing contributing in promoting your specific business in your area – only that they need to promote the franchise group’s business as a whole.

You will be able to see a statement of the Marketing Fund for the last financial year in your Disclosure Document (which you will receive alongside your franchise agreement). Section 12 of the Disclosure Document will also outline key points about the marketing fund, such as what sort of things the fund is

used for, and if anyone such as suppliers contribute to the fund.

New changes to the Franchising Code effective 1st January 2015 will add even more transparency to how your marketing funds are used by your franchisor. These include: • requiring additional disclosure on the types of expenses marketing funds are being used for; • requiring company stores or franchisor owned businesses to contribute; • giving franchisees the option to vote for an annual audit of the marketing fund; and • requiring franchisors to keep marketing funds in a separate account.

You should absolutely note that just because you are paying a marketing fee to your franchisor, this does not mean that all your marketing will just ‘be taken care of’. You have a big responsibility to spend time and money on top of this fee in promoting your business locally if you really want to do well.

Social Media – a Team Effort If done well, social media is a cheap and prolific way to market. It is becoming an increasingly important part of being a part of your customer’s daily lives.

Almost all Australian’s aged under 40 (87 per cent) use social media, with the majority using every day.

Because of the viral nature of it, social media is usually set up and controlled by the franchisors, to keep the brand in good standing for the benefit of all franchisees.

However, social media is a content driven medium, and the engagement of customers and potential customers is only as good as the information you are putting out there. Often with no contributions by the franchisees, the franchisor is left without a great deal to say!

You can support your social media campaign and get involved with your organisation and the wider public by providing content such as interesting articles (even referencing and crediting something you have read), photos of your team and customers enjoying your services and good news stories and client testimonials.

While you usually can’t set up a

business facebook or twitter page as a franchisee, often it is fine to set up a profile as a business owner of your franchisor, and connect with other businesses using LinkedIn.

A Word on Permission Because everyone is sharing the one brand, it is important for franchises to protect how that brand is used and ensure that the business remains well known with a good reputation so that everyone’s business can succeed.

This is why advertising by franchisees is monitoring and controlled - with so many people involved the consistency of the brand can very quickly become eroded and dilute mass marketing efforts.

As a rule, franchisees are encouraged to do local area marketing and only need to run the final ad past their franchisor for permission. Don’t let this requirement scare you off – almost all franchisors are excited and supportive for franchisees marketing themselves.

For social media and other uses of photographs, it is especially important to get everyone’s permission before using that image in promotions. If unsure, stick to family and friends or professional models. You should also gain your customer’s permission before using their case studies, testimonials or such in your marketing.

A Winning Team Belonging to a franchise is a great way to leverage off some expensive brand exposure being done on your behalf, and to partner with a company that has a proven history of marketing themselves.

Remember though that no amount of money or brand exposure can replace local marketing. What we are looking for is a powerful combination of the macro and the micro – mass media and the local engagement working simultaneously to give you the most impact both from brand exposure and on-the-ground word of mouth.

Katherine Grace Director Graceful Solutions Marketing, ReMed and Synergy of Success P: 0400 865 277 E: katherine@gracefulsolutions.com.au W: w ww.gracefulsolutions.com.au

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chapter 12

Effective Franchise

Recruitment Suzanne Jarzabkowska, CEO, DC Strategy

O

ne of the greatest global challenges facing all businesses today is finding, engaging and retaining dedicated ambassadors for their brand.

Whilst this is true for all businesses and food and retail in particular experience great difficulty keeping employees for more than a couple of years, meeting this challenge is imperative in franchise recruitment.

And not surprisingly it is a large part of the reason many retail businesses of scale and all food networks of significant size are franchised (at least in part). Franchisees bring not only the requisite capital to build each unit of the franchisor’s business; they become the motivated owner operators who typically spend on average seven years in the network.

The Franchisor/Franchisee Relationship The successful franchise is founded on a value proposition that recognises the basic interconnectedness of the franchisor and the franchisee in building enterprise value for both. It is a combination of the franchisor’s product or service, their experience, systems and processes, marketing know-how and brand, which together constitute their intellectual property.

It is a business opportunity that the franchisor can safely duplicate by licencing to other entrepreneurs (their franchisees) to invest in. Franchisees know that if they comply faithfully, the franchise model provides greater certainty than an unproven concept, reduces the risk of failure, and offers a higher potential for growth and realising their enterprise value when they sell.

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c) The induction, start-up and ongoing training and support d) The strength of the marketing activity e) A lower risk profile.

Around 80 per cent of small business failures occur in the first five years.

However, around only 20 per cent of franchised small businesses fail in that time. Franchisees look to your business to provide the financial data, the systems and processes, the brand and marketing collateral, the legal documentation and the training and support to reduce the risk associated with opening their own business.

That said, a 20 per cent failure rate still presents a fairly high degree of risk for both franchisor and franchisee.

Added to this is the fact that over half of those 1,400 franchise networks never achieve critical mass – that is a degree of financial success that rewards the franchisor with greater revenue returns from developing their (in most cases very small) networks, than they would have had simply growing a few company owned and managed outlets.

This mutually beneficial relationship is secured by the legal agreement that has been customised for that specific business.

So, whether you’re an emerging brand opening green-field sites or an established system looking to drive and consolidate your network, attracting and recruiting the right franchisees to join your network is the critical lynchpin between the development and the execution phases of your growth.

A Competitive and Compelling Franchise Proposition A decade ago potential franchisees had largely one criterion in evaluating

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a franchise offer – the return on investment - and they didn’t really care if it was a gym, a poodle parlour or a bakery. The GFC and growing business sophistication have delivered much more risk adverse candidates whose concerns are now markedly more complex. And with over 1,400 franchise systems in Australia, franchisors need to present a competitive value proposition in order to attract the best candidates.

From research we conducted in 2013 with over 650 respondents, our data showed that potential franchisees assess a franchisor’s offer against the following criteria: a) A proven business with good systems and processes b) An established and recognised brand

This may be attributed to many factors including a product or service offering that is insufficiently differentiated from its competitors, an unsustainable business model, scalability issues related to technology, supply chain or brand and marketing, poor leadership and management and a host of other legal and commercial considerations.

However, the failure to recruit the right franchisees is a stand out feature for a significant number of these small stagnant networks, and a critical factor in the success of EVERY franchise network.

Defining Franchise Recruitment The single most important mind shift for most franchisors as they move into the recruitment phase is simply: recruitment is a franchise selection and grant not a franchise sales exercise!

So given you have a compelling franchise offer that ticks all the boxes noted above: a proven business with documented processes in operations manuals; an established brand and marketing capability; the start-up and on-going training and support, accurate financial data and the proper legal documentation. You are now looking to locate and screen candidates who

fit clearly defined criteria, who pass a rigorous qualifying process and are willing to comply with a set of operational and legal requirements.

Those who do will be offered the opportunity to join your network where their success will be dependent upon their compliance and cultural allegiance.

This creates the psychological dynamic upon which the future relationship is built. Selling something creates the implication of imposition to the purchaser, granting something implies a privilege to the grantee.

Remember always that completing the recruitment process successfully is not the end game - rather it is the commencement of the franchisor/ franchisee relationship. Because developing a thriving, sustainable network is the foundation of your enterprise value now and at your ultimate exit.

The Characteristics of the Right Franchisee for your Network How do you determine who you want - the qualities and qualifications of candidates, where they can be found and how to screen and select them?

How do you establish the recruitment criteria and process that will attract the highest calibre candidates and how will that translate to on-boarding and retaining successful, profitable happy franchisees? Qualifying potential recruits in this context, considers their financial capacity, their skills and experience, their psychological profile and the cultural/brand fit.

1. Sufficient Capital Obviously candidates need sufficient capital to pay the up-front franchise entry fee and set up costs. But make sure they have a thorough understanding of the cash-flow projections and how much operational working capital may be required until the business is profitable. Present accurate financial data based on your existing operations, so that they can analyse the numbers and assess the expected returns. As a guide, typically franchises of around $300,000 - $500,000 should take 2.5 to 3.5 years to return the original capital investment (as well as taking a moderate wage during this period). Providing guidelines around financing and ensuring candidates are appropriately

financed and independently advised before proceeding to the next phase is essential to avoid wasting time or having the franchisee get into financial difficulties through lack of guidance regarding capital requirements.

The Disclosure Document as mandated by the Franchising Code of Conduct 2014 and monitored by the ACCC contains basic financial disclosure requirements, but it is recommended that actual historical data be provided if it is available and applicable for the franchisee to assist in obtaining finance, although no projections should be provided and you should not take responsibility for providing figures to any lender. The candidate is also advised (including in the new two page Information Statement from January 2015) to seek financial and legal advice and must sign that they have done so, or that they have declined to do so after having been recommended to obtain that advice.

You are looking for motivated, well capitalised and competent franchisees, so candidates who seek to be wellinformed and properly advised in order to make the commitment to your network have a better chance of ensuring their and your success.

2. Relevant Qualifications, Experience and Skills You need to be certain that with your induction, training and support and by following the Operations, Training and Procedures Manuals, franchisees will be able to run their business independently and hire, train and manage their staff.

Some businesses have prerequisite qualifications and demonstrated expertise, but many look to the induction, training and support they provide to qualify their candidates, and some depend on both.

A dental, optometry or veterinary franchise may require professional degree qualifications. A delivery or transport business may require a truck license, a trade certification may be needed for an automotive, electrical, or plumbing business, or registration with the relevant regulatory bodies may be required for masseurs or beauty therapists. Some skills may be experience based such as food handling experience for QRS franchising or technical experience for phone or computer repairs.

A number of standard checks are mandatory in the recruitment process and should include the basic employment and business references, police and credit checks.

3. The Appropriate Psychological Profile This is more difficult to quantify and is not industry specific - rather it is an integral part of the recruitment profile of successful candidates in any business.

In a franchise network however it includes both macro and micro profiling.

It is imperative from the first point of enquiry that your recruitment process creates the platform on which the relationship will proceed. Establishing the psychological dynamic that determines the franchisee’s position in your network going forward is an important qualifier for both franchisee and franchisor.

Macro-profiling: A franchise is not a democracy and macro-profiling ensures candidates understand their success is dependent upon their willingness and ability to comply with your proven concept, systems and procedures.

This ensures they are sufficiently entrepreneurial to run their businesses but not to the extent that they deviate from the operational and legal guidelines or challenge you, the franchisor.

Some significant innovation has come from franchisees in successful networks over the years – the McCafe, Ronald McDonald, the McHappy Meal and the Filet-O-Fish Burger are some examples. However, McDonalds has been franchising for over six decades and that’s about the level of franchisee driven innovation in that period of time!

Micro-profiling: This determines the ideal candidates according to the franchisor’s task and culture requirements. The recruitment of franchisees is focused on protecting and upholding your brand’s core values. This will be dependent on both the business’ product and service offering, and the service culture.

You need to consider carefully what has made you successful. List the attitudes and attributes you need in your franchisees and document your sales process and service culture. For example you may deliver a professional health service and recognise that it has been your ability to engage with your community in marketing and business

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development through free educational health initiatives in schools, mother’s groups and service organisations, and becoming the trusted local experts that has set you apart from your competitors.

This will mean that whilst your franchisees will need to be professionally qualified, primary desirable attributes will be the great communication, networking and people skills, necessary to develop their territories.

The clearer your picture of the franchisee you want, the better and more cost effective your ability to locate and recruit them will be. This in turn makes them more likely to be successful and happy, leading to higher levels of profitability, greater compliance, and better retention in your network.

4. The Right Cultural Fit Successful franchisors have well defined and articulated values and a vision for their network. This creates brand ambassadors who are directly invested in managing their staff, monitoring costs, driving sales, lifting profitability and promoting customer loyalty. Leading with your mission, positioning your brand story and then finding franchisees who will genuinely buy into that vision with some measure of your passion and commitment is essential to both their and your success.

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Cultural allegiance is the primary driver in high performing networks. So what are the characteristics of high performance cultures and how do you build an organisation with an adaptive culture aligned to your business goals?

Culture is founded on the shared values and practices of a group. This informs their vision, gives clarity to their mission and ultimately leads them to outperform their competitors.

Identify and define your company’s values - listing what is important to all the people in your organisation.

Articulate and communicate those values from your first lead generation activities and throughout the entire recruitment process. Screen for a values fit even before skills and experience, and recruit people whose personal values are aligned with the company’s. And back up the verbal communication with behaviour that supports those values.

This is not a ‘touchy-feely’ HR intangible. Performance-oriented cultures have statistically higher levels of profitability, better financial growth, with greater franchisee commitment, compliance and retention. The enduring success of your network is built on this understanding and should be the key driver in the entire recruitment process from lead generation and first

application through financial, legal and operational qualification to the final grant of the franchise.

And it doesn’t stop at granting the franchise. It underpins your training and support from the on-boarding process to the ongoing training and long term support and up-skilling you provide to your franchisees. It is demonstrated in your leadership and head office.

Defining your values is fundamental, but your action and behaviour communicate your values and your vision more accurately than words. Finally affirm and positively reinforce franchisees and head office team members for acting in line with the company values as this is what consistently consolidates your culture.

Remember, values drive decisions from whom to hire to strategic business decisions.

Recruitment – In-House or Outsourced?

Many franchisors, particularly in the early stages of their development, assume that recruiting their own franchisees will be more cost effective and that they understand better what they require so will be more discerning in their evaluation and choice. From many years’ experience this has not only proven to be untrue, but many

franchises that may ultimately go on to become successful after a faltering start can trace their shaky beginnings to offering franchises to family and friends and other parties based on their personal assessment of their suitability.

And many simply fail to thrive at all, based on getting the initial franchisees wrong.

Getting this right particularly with the first few franchisees is imperative.

Happy, profitable franchisees are your best recruiters. As each candidate does their due diligence speaking with your existing franchisees (and any who have left your network as you are obliged to disclose names and contact details of all these under the Disclosure Document), franchisees who can report openly to enquiries from potential franchisees about the health and success of your network will often be a decisive factor in attracting good candidates to becoming new franchisees.

For many franchisors, particularly in the first couple of years, managing operations (and often a company location or more), inducting and training new recruits, potentially overseeing the fit-out and set-up of the new location and supporting existing franchisees can be all their head office can manage or afford to resource.

Recruiting each franchisee comes at a cost whether you do it at head office or outsource it to professionals. Work out what that cost is and factor the cost in to your franchise entry fee. The danger of recruiting in-house is that because your existing operation by its very nature must command more of your attention, recruitment becomes a poor second for that attention. Then you either fail to be sufficiently responsive to the leads generated and fail to move forward, or candidates are not screened with sufficient diligence to the process and poor choices can be made. In a few years as you are recruiting ten or more franchisees per year you will have the revenue coming into head office to resource an in-house recruitment facility.

Another benefit of outsourcing is that it creates the necessary psychological distance between candidates and the franchisor. The recruiter does the leg work, establishes the parameters of the relationship and pre-qualifies potential franchisees who are only introduced to the franchisor when they have met all the criteria so that they can be

approved. Maintaining this distance between candidate and franchisor from an in-house recruitment resource requires that the organisation be large enough that the franchisor is not the recruiter.

However the big caveat for either outsourcing recruitment or recruiting from within is the quality of the franchisee recruiters you engage. The quality of the franchisees will never eclipse the calibre of the recruiter, so you need to be certain that not only are they well trained, well presented and very experienced franchise recruitment specialists (check out whom they have recruited for) it is essential that you have confidence that they will be congruent conduits to promote your values, your vision and your culture.

The Recruitment Process: Lead Generation Strategy and Interview Process The process by which you generate leads and then qualify candidates is divided into two equally important phases: 1. Lead Generation Strategy Franchise recruitment is to a large extent a numbers game. You need a quality lead generation process and investment to generate the interest necessary to grow the network. You need to be willing to commit the budget necessary to present your franchise opportunity in the right markets to drive the required number of leads. The criteria you have developed in relation to the characteristics noted above: qualifications and skills, the personal attributes, the financial capacity, psychological profile, values and cultural requirements, will assist in many cases in determining some particular media to exploit. For trades and professional franchises for example, professional and supply publications (printed or online) that cater to practitioners or trades people, or middle managers or suppliers and distributors in those jobs can be a great medium.

Determine your rollout program - what you wish to achieve and can manage and support from head office: say two to three franchise grants in your first year, three to five in your second. Select the media where you will present the offer and be readily responsive to the return on investment in any advertising medium

including print and online. This should be detailed and tailored specifically with particular consideration to your brand sensitivities and how you promote the franchise opportunity, as well as your roll-out schedule, requirements and budget. Our experience shows that the average cost of advertising to recruit a franchisee now exceeds $8,000.

In simple terms, if you want to recruit three franchisees in your first year you will need to invest at least $24,000 in franchise opportunity advertising and perhaps more depending on the number of stores you already have in your network and your market/brand presence.

Website Micro-site: Using your brand guidelines you need to develop an online micro-site to drive lead generation from your website to your recruitment team.

Create a desktop, tablet and mobile version with an optimised range of features to maximise lead generation.

This will be a key driver for leads going forward ensuring that they are captured in the same format. This micro franchise site should be linked to your standard website to ensure an increase in traffic.

Present your franchise opportunity on all your branded and marketing collateral – consumer advertising, vehicles, website, packaging, uniforms, social media, LinkedIn, trade and supply media, in your locations and anywhere you appear.

2. A Structured Interview Process The interview process needs to be both robust and highly structured, allowing you to effectively manage and convert quality leads in the first instance and qualify the appropriate candidates in the second. Develop a comprehensive recruitment process including your meeting structure and content, the defining decision points, the necessary documents, checklists and forms, and explanations of each process step and its rationale. A thorough five to six meeting process determines whether the candidate under evaluation meets the multiple criteria and if they should be invited to become a franchisee.

You need to be mindful of your legal obligations under the Franchising Code of Conduct in relation to the structure and content of your Franchise Agreement, the newly introduced Information Statement, the requirements and formatting of the Disclosure Document, cooling off periods, and

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the treatment of refundable deposits.

Always use a specialist commercial lawyer who is highly experienced in franchise law to draft your legal documents and advise you on your obligations under the Franchising Code as penalties for non-compliance now range to over $50,000.

The Meeting Process Initial phone call - Share your information package (including the 2 page Information Statement from January 2015); set up first meeting in person.

First meeting – Collect a signed confidentiality agreement. Present an introduction to franchising and education in the franchisor’s culture, system and story. Present financial modelling and assess their financial capabilities and expectations. Conduct personality testing and macro and micro psychological profiling.

Second meeting – Put the full application and refundable deposit in place. Meet in person again to peruse the draft franchise agreement and disclosure documentation. Provide contacts for obtaining finance and provide a list of experienced franchise lawyers for a franchisee legal review (this is helpful to both parties as franchisees consulting the lawyer that did their will or property conveyancing can cause unnecessary grief for both).

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Monitor progress and assist to ensure they do not drop out at this stage due to nervousness or incorrect advice.

Discuss the available locations / territories.

Third meeting – Review the legal advice and if necessary negotiate any clauses that are not “deal breakers” for the franchisor. The agreement may not be negotiable, however manage the responses from their lawyers.

Fourth meeting – Start the specific processes related to the operation of the franchisor’s business; a meeting with franchisor and introduction to the head office. If approved, candidates move to the next meeting.

The Franchise Recruitment Journey – Drop-out Rates You need to ensure you have both the process and the documentation to qualify the right candidates because here is some sobering data on dropout rates on the franchisee recruitment journey from the research DCS conducted with over 650 respondents last year: • 91 per cent of candidates dropped out because of poor or inadequate financial information. This includes insufficient data to obtain a bank loan, an unsound business model and numbers that simply didn’t stack up.

The franchisor then welcomes the new franchisee into the network and begins the induction process and training.

• 83 per cent of candidates dropped out because of poor legal documentation. This includes poorly drafted and non-compliant documents, terms and conditions that franchisee legal advisors deemed unacceptable, and curiously, a significant amount of this advice seems to have been from lawyers who were not familiar with franchising. So it is equally important for franchisor and potential franchisee to choose a specialist franchise lawyer – the former to draft appropriate franchise documentation and the latter to provide a constructive review of same.

It is equally important when a franchisee’s agreement ends or they wish to sell, that you revisit this interview process with the new candidate.

• 30 per cent of candidates dropped out because of the lack of defined operations, procedures and training information including printed or online

Fifth meeting – Confirm finance and set up of the franchisee company structure is finalised. Issue legal documentation in final form. Upon receipt of disclosure/ prior representation deed, any cooling off period begins.

Sixth meeting – Sign franchise agreements and all attached paperwork.

Take receipt of the franchise fee in full.

Manage this process until the cooling off period has passed and the franchisor has executed the agreements.

manuals or resources to indicate the franchisor had a proven concept, systems or processes or would provide adequate training and support relating to the operation of their business.

• 33 per cent dropped out because of the relationship, i.e.; the franchise candidate and franchisor did not have synergy. Interestingly, and our many years’ experience would support this - franchisors who outsource to quality franchise recruiters very rarely find grounds not to approve and grant a franchise to a qualified recruit.

The important lesson here is that even if your lead generation strategy produces excellent candidates, your ability to convert the best of these into successful franchisees will be seriously compromised and the marketing effort and dollars completely wasted if you do not have the process and documentation to credibly support their recruitment.

A Recruitment Check List for Franchisors 1. Financial Information – your actual historical financial performance data such as a P&L. You can provide a

blank template for a franchisee to produce their business model with indicative cash flow projections to assess whether they are adequately financed 2. Operations and Procedures Manuals preferably hard and soft copies 3. Franchise Agreement, Information Statement, Disclosure Document and any other legal documents such as leases, licences to occupy etc.

4. Brand and Marketing Collateral including local area marketing Australia (along with our cousins across the ditch in New Zealand) is the most heavily franchised region in the world with four times as many franchise systems per capita than the U.S. Franchising is an integral part of our landscape and our economy contributing over $160billion in revenue to GDP annually. With about 1,400 franchises and 84,000 odd franchisees, the market is highly competitive.

However, franchising is not a licence to financial success as less than 200 of these networks would have enterprise value of over $10million, if they could find an interested buyer.

networks. And it is also a key concern for the top performers as identified in the 2013 franchise edition of BRW. These guidelines will assist you in attracting the best candidates and screening and selecting franchisees who are passionate and profitable.

Australians want to work for themselves and be their own bosses, yet curiously they are among the most risk adverse nations in the world…..a perfect recipe for franchising!

“No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organised in such a way as to be able to get along under a leadership composed of average human beings.”

Peter Drucker (1909-2005) Professor of Management & Organisation.

Suzanne Jarzabkowska CEO DC Strategy P: 02 8220 8700 E: growth@dcstrategy.com W: www.dcstrategy.com

Recruiting the right franchisees is a key driver in the success of the thriving

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AUSTRALIA and NEW ZEAL AND

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We focus on particular industries and highlight the various franchises available, appearing alongside expert advice specifically tailored for that particular industry.

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chapter 13

Mediation

through the Office of the Franchising Mediation Adviser Hong-An King, Assistant Franchising Mediation Adviser, Office of the Franchising Mediation Adviser

T

he Office of the Franchising Mediation Adviser (OFMA) is an independent office,

appointed by the Federal Minister for Small Business to provide mediation and other supportive services for disputes arising under the Franchising Code of Conduct.

Where parties to a franchise agreement are in dispute, either one may contact OFMA and request information and assistance.

The OFMA has been in place since 1998 and has proven to be a reliable and effective means for resolving disputes and a model for other industry Codes. We are a neutral and confidential service for

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Overview of the process for Dispute Resolution under the Code 1. Send a letter or Notice of Dispute to the other party

This is a requirement under the Code as the first step in resolving the dispute. Under the Code, the Notice of Dispute must outline these three essential elements: a) The nature of the dispute b) What outcome the complainant wants c) What action the complainant thinks will resolve the dispute.

franchisees and franchisors. Historically, the success rate of mediation through the OFMA is over 75 per cent.

Dispute Resolution Procedures under the Franchising Code of Conduct (Code) The Code governs the franchising sector in Australia and applies to all franchises in Australia. Part 4 of the Code provides a mechanism for the process for resolving franchise disputes.

It encourages direct negotiation between the parties in the first instance, and negotiation with the assistance of a mediator as requested.

With all new enquiries, we encourage parties to a franchise agreement to approach and negotiate with the other party directly. If the dispute is still not resolved, the OFMA can assist by providing educative advice and information on the process of mediation, and appoint a mediator to the dispute. We also assist parties to better understand or clarify their issues and interests. Where possible, we facilitate dialogue and agreement between parties, without going to formal mediation.

The process can be initiated by the franchisor or the franchisee. The goal

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is to reach a negotiated agreement that both parties can live with, and is a confidential process. Any agreements made between the parties would not be disclosed to any third party to avoid precedence within the franchise system.

The process of mediation seeks to be collaborative and co-operative, rather than competitive. It allows the parties an opportunity to voice their concerns to each other with a mediator present.

Mediators appointed by the OFMA are generally Nationally Accredited Mediators, and they act as a neutral person with expertise in the franchising sector. Their role is to help facilitate the discussion rather than making a final decision on who is ‘right’ or ‘wrong’.

The OFMA has a panel of experienced franchise mediators to assist you to have a productive conversation with your franchisor or franchisee(s) with a view to resolving issues in ways that meet the needs and interests of both parties.

As OFMA appoints the mediator, parties avoid entering into potentially protracted discussions on mediator selection.

Concerns of mediator bias are removed as OFMA appoints a mediator to the dispute rather than one party having to agree on a mediator nominated by the other party.

Once the letter or Notice is sent to the respondent, both parties are required to try to agree about how to resolve the dispute. However, if the dispute is not resolved within three weeks, then either party may refer the matter to our office to appoint a mediator for mediation under the Code.

2. Write a request to the OFMA to appoint a mediator

Under the Code, OFMA can appoint a mediator to the dispute once we receive a written request from either party. The appointment of the mediator will depend on the nature of the dispute.

3. Attend mediation

Once a mediator is appointed, both sides must attend the mediation.

Failure to do so would be in breach of the Code and may attract a penalty of up to 300 penalty units (which is $51,000 as of 7 November 2014).

The Code does not define the mediation process itself, though typically mediations are facilitative, determinative or evaluative. Mediations conducted through OFMA follow the facilitative model where the mediator facilitates the parties’ own agreement without acting like a judge.

Mediation is a helpful process for both parties, whether they are the complainant or respondent. It is an effective process for resolving a dispute because:

• The process of mediation assists parties to understand their own issues better as well as the other side’s.

• It provides an opportunity to strengthen and maintain the franchise business relationship in the long term.

• It seeks to resolve various types of conflict quickly and efficiently.

• The settlement success rate is over 75 per cent.

• It is cost effective, especially in comparison to the cost and time of going to court. On average, the cost per party is $1,150 (including GST) for a full day of mediation.

Under the Code, parties must equally share the cost of mediation, unless they agree otherwise. The cost includes the cost of the mediator, the cost of room hire, and the cost of any additional input agreed by both parties to be necessary to conduct the mediation.

Where parties and their representatives embrace and support the process, we see remarkable developments and agreements made. Mediation is a process in which the parties to the dispute have a voice in the outcomes

that are achieved and ultimately in a binding agreement that meets the needs of both parties. The process allows for creative options and the opportunity to either maintain and develop the franchise relationship in the future or, where appropriate, the amicable termination of a franchise agreement.

OFMA’s other services Furthermore, the OFMA can assist either party in various ways, whether it be clarifying the issues, referring them to relevant advisory bodies or providing guidance in understanding the elements of a Notice of Dispute. The OFMA also offer a free Early Facilitation Service at its discretion for matters where there is only one or two straightforward issues that may not require the time or cost of the usual mediation process. Through this service we contact the other party and try to facilitate an agreement over the phone and email correspondence.

Conclusion Franchise systems may appear straightforward since it is a rapidly expanding business sector in Australia,

but experience shows that there are many complexities involved in this unique business relationship. As such, disputes may arise even with the most carefully drafted franchise agreement and excellent franchise system.

Mediation has been proven to be a highly successful process for disputants to address their business concerns and reach solutions that both parties can ultimately live with.

The Franchising Code of Conduct encourages the resolution of disputes through mediation and the Australian Government funded Office of the Franchising Mediation Adviser assists franchisees and franchisors to resolve disputes in a cost-effective, confidential and timely manner.

Hong-An King Assistant Franchising Mediation Adviser The Office of the Franchising Mediation Adviser T: 1800 150 667 E:office@ franchisingmediationadviser.com.au W: www.franchisingmediationadviser. com.au

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Don’t Sign Without This Sign If you plan to invest your own funds into a franchise business, it is essential you ensure the brand in question operates ethically and demonstrates best practice.

One of the hallmarks of a reputable industry sector is a commitment to high standards of personal and professional conduct.

All Franchise Council of Australia (FCA) members have agreed to comply with ACCC regulations, the Franchising Code of Conduct, and the FCA member standards promoting excellence in franchising.

Ensure you deal only with FCA members. Ask for proof of membership.

Check franchise.org.au or call 1300 669 030 to ďŹ nd out more.

FCA_Sign ad.indd 1

15/12/14 9:31 PM

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chapter 14

Ready to Franchise

your business?

Marwan Kojok, Managing Partner, Baybridge Lawyers Nasser Abdu, Executive Director, Baybridge Advisory

D

o you have a successful business that is screaming out for expansion?

Franchising is a proven and successful formula for expanding your business but it is not for the faint hearted and must be planned with caution.

The 2014 amendments to the Franchising Code of Conduct aim to offer a far more balanced regulation for the franchise sector that requires good practice and conformity.

Franchising is globally recognised as a successful business growth model and an exciting marketing method, requiring elements of skill, patience and diligence. When adequately applied in a structured manner, it offers mutual benefit and satisfaction for all parties involved.

The revised Code seeks to require franchisors to be accountable for their actions particularly where they are not well prepared and advised in their efforts to grow the network and overall business. Franchising is a business relationship in which the franchisor (the owner of the business) licenses specific trading rights to a third party, i.e. the franchisee. The franchisee is granted the right to use the franchisor’s business trade marks (brand) and the operating methods via an operations manual for a fixed period of time. This is in exchange for granting the franchisor the right to undertake control over certain aspects of how the business is conducted, in order to maintain an acceptable standard of service and delivery across the network in a consistent manner.

Franchising in Australia Franchising is not a new business concept and has now been adapted in various forms across most industry sectors in Australia, its economic imprint is substantial and growing. The retail sector in particular has been revolutionised by the adoption of franchising, providing an opportunity for small business holders with the good business sense, financial resources and a commitment to invest in structures, systems and operations, to compete against the large scale corporations that have traditionally dominated the Australian retailing landscape.

Consider these statistics provided by Griffith University’s Asia-Pacific Centre for Franchising Excellence in collaboration with the Franchising Council of Australia release of Franchising Australia 2014 report:

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• There are 1160 business format franchisors in Australia in 2014; • There are an estimated 79,000 units operating in business format franchises; • More than 460,000 people are employed directly in franchising; • Sales turnover of the entire franchising sector is estimated at $144 billion; • 86 per cent of franchise systems originated in Australia; • 45 per cent of franchise systems engage in online sales with customers.

So before you embark on franchising as a growth strategy the above facts suggest that whatever business it is that will be offered to the market place must be attractive enough to compete with the networks currently on offer. One of the ongoing factors that challenges many franchisors is the lack of prospective franchisees. This can impact the overall performance of the network dramatically and in some cases has stalled or ceased growth altogether.

Is your business ready for Franchising?

The concept of franchising can be adaptable to any business, provided it qualifies for some basic characteristics: 1. Is your business proven? – Does the business you intend to franchise have a track record of success? Has that been duplicated and proven to be a credible business model?

Is the franchise you are looking to offer manageable by others? Is there a clear and measurable avenue for growth and expansion in your specific market?

2. Is your business concept unique?

– Is your business adequately differentiated from its competitors?

Is it marketable as a business opportunity? Does it have a sustainable competitive advantage?

3. Is you business systemised? – Do you have operational systems in place? Are operating procedures documented? Could someone learn to operate your business in three months or less?

4. Is your business commercially profitable? – Does your business have a marketable return on investment for a prospective franchisee even after all royalties

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are distributed? If a business can’t generate a healthy enough return on investment after deducting a royalty it is going to have difficulty keeping franchisees happy.

5. Is your franchise model commercially viable to you? – Do you know what it will cost to create your franchise model? What are the costs of marketing your franchise offer? What will be the growth assumptions of your franchise network? Have you determined what it will cost you to support your franchise network, now and in the future? What will be your returns, now and in the future?

6. Is there a clear and determined long term strategy in place? – Are you committed to building, growing and expanding your business? Are you set up for what that commitment will require of your time and your desired lifestyle? Do you have an assumed exit strategy?

If these criteria exist, then the business could quite possibly be suitable for franchising.

The above matters are critical to the overall success of the franchise and more importantly to meeting the compliance requirements of the Code. As the Code specifies the form of disclosure required to franchisees, matters such as the establishment and ongoing costs associated with the franchise must be itemised and accurate. In addition franchisors must disclose any form of additional capital expenses required for the operation of the business. Franchisees are often asked to upgrade their IT systems, fitouts, vehicles and other matters that most often are not widely accepted by franchisees with open arms.

Core aspects of a franchise 1. Is your brand protected? – At its core franchising is the most effective way of exploiting Intellectual Property (IP). It is a sophisticated form of licensing rights for the franchisee’s use of the IP in accordance with the franchisors’ methods, generally known as the ‘System’.

Franchising is attractive to franchisees because they can invest in an established brand in which goodwill is already attached to a greater or lesser extent (depending on the market). This of course means that it will be easier to attract business since the reputation of the business has already been established by the franchisor and creates a far more saleable asset.

Trade marks (the golden arches for Macca’s, Apple for Smartphones, Swoosh for Nike and their respective names) in particular are an essential part of a franchise because they indicate the source of the goods and/ or services and communicate that source to consumers. The brand is instantly recognisable to consumers and immediately communicates to the consumer the nature and quality of the services and/or goods they can expect to receive from the franchise.

In a globalised marketplace, increasingly dominated by webbased content, the protection of a franchisor’s IP rights is paramount.

Franchisors must ensure the brand is registered as a trade mark and appropriately licensed to the franchisee for use.

Numerous factors need to be considered during this exercise for it to be done with any notion of due diligence and professionalism: • Assessing the feasibility of your business, are the numbers you determine consistent and replicable?

• Are your outcomes a feasible proposition to a prospective franchisee?

• Determine what the financial investment commitments of a franchisee will be; • Measuring that investment against comparable market opportunities and making sure they are competitive; • What is the speed of growth you want or can achieve in your planned franchise network?

• Determine the capital investment you will need to budget for to attain that growth projection; • Assess what it will take to suitably and adequately support the growing network operationally as the franchisor; and • Determine whether the whole projected effort is economically feasible to you as a prospective franchisor.

2. What is your corporate structure? – There are a number of examples of networks that have failed to execute the original plan. In some of those cases the entire network collapsed and as would be expected, the value in the brand deteriorated. A well advised franchisor would have a suitable structure in place to protect assets and limit liabilities. This structure however must be disclosed to franchisees often including an entity that owns the intellectual property, an entity that operates the franchise network and in some cases supplier entities. All aspects of the relationship between the entities must be supplied to the franchisee so that a franchisee is able to understand the relationship between the parties and the implications on the franchisee.

3. Is your system well documented? – Franchise success is linked to consistency. Well established systems create a high level of consistency and accordingly thorough operations manuals leads to greater levels of success. In many cases the operations manual allows the franchisor to continue to evolve and develop its systems, products

or services and filter it down to the franchisee level without having to revisit the original agreement entered into between the parties. With the ever changing economic climate franchisors need to have cutting edge systems and processes to remain competitive.

It would be prudent to ensure that any provision in the franchise agreement that requires flexibility is linked to the operations manual.

At the same time franchisors need to ensure that any changes made to the operations manual does not fundamentally change the arrangement made initially between the parties.

4. What is the agreement? – Many successful franchise networks base the terms of an agreement between the franchisor and franchisee on the basis of a sound business model.

This includes the way the business must be dealt with including the commercial aspects. Many think that all franchise agreements are the same, however it is critical that franchisors produce an agreement that is customised and unique to their business. For many years franchisors

have based their agreements on core commercial pillars. A license term, a territory whether it be exclusive or non-exclusive, an upfront license fee, an ongoing royalty payment and a marketing levy. In recent times we have started to notice changes to these core pillars as brands evolve their businesses to include far greater IT infrastructure and sophisticated systems to deal with their franchisees in a more efficient way.

It is crucial that franchisors consider the terms of their franchise agreements in respect to the way they prefer to conduct business. The agreement must be a subset of the commercial and operational elements of the business rather than the other way around.

In many cases this will eliminate the prospect of having to change and renegotiate the terms of the agreement.

Marwan Kojok Managing Partner Baybridge Lawyers Nasser Abdu Executive Director Baybridge Advisory E: info@baybridge.com.au W: www.baybridge.com.au

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Resources at your fingertips!

CURRENT TITLES INCLUDE: Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication The Australian and New Zealand Business FRANCHISOR magazine The Magazine for Franchisors, Quarterly publication Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication The FRANCHISE GUIDE Annual publication CGB’s website also provides an additional advertising and information format and complements our publications.

www.businessfranchiseaustralia.com.au

chapter 15

the

Franchise Council

of australia T

he Franchise Council of Australia Limited (FCA) is the peak body for the $144 billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector. The FCA is a nationally incorporated not-for-profit association with a national head office based in Melbourne, Victoria.

The FCA’s main aim is to help people get into franchising and ensure the sector they are joining is as good as it can be. This means promoting best practice in the sector and providing the education and other services necessary to ensure a healthy sector constantly striving to lift its own standards.

The FCA assists stakeholders in the Australian franchise sector in a variety of ways, to ensure the sector is a vibrant place to do business.

Membership of the FCA is voluntary, and is open to any individual or organisation involved in the franchising sector, including; franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

Whether offering advice on best practice franchising, educating government on policies affecting the sector, promoting franchising in the media or providing professional development services to its members, the FCA does its part to make the sector a positive, sustainable place to earn a living.

The FCA is closely affiliated with franchising associations around the world, and is a founding member of the Asia Pacific Franchise Confederation (APFC). It is also a member of the World Franchise Council (WFC) and for 1999 and 2000 was its secretariat.

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Membership Benefits Credibility – maintained through the FCA member standards and the Franchising Code of Conduct; Professional support – through education programs, networking opportunities and regular events; and Representation – ensuring members’ voices are heard by governments, regulators and other important groups.

Membership also means solidarity.

FCA members belong to an association where their peers work together for the betterment of the sector. FCA members share a common method of doing business – not a common business.

For this reason, franchisors, franchisees and suppliers can freely exchange ideas without fear of losing their competitive edge.

The FCA currently has more than 600 franchise systems and suppliers in its membership base. This strong commitment to belonging demonstrates the relevance and value brought to the sector by the FCA.

Major services and initiatives The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this, in turn, depends on profitable and happy franchisees.

The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community – including franchisees, franchisors, employees and their local economies and communities.

As well as commitment to the highest industry standards, the FCA facilitates a number of services and initiatives to assist in promoting and advancing the role of franchising in Australia, as well as supporting its members.

committed to providing franchisors, franchisees, franchise consultants and suppliers with the best education programs available.

The FCA Franchise Academy aims to provide both franchise-specific and generic business skills training and education for pre-entry, in-market and succession (exit) to all organisational levels. The establishment of the FCA Franchise Academy coincided with the introduction of nationally recognised qualifications in franchising.

In 2012 the FCA Franchise Academy launched the Certified Franchise Executive program (CFE). The CFE is the only internationally recognised professional accreditation program for franchise executives. It is an educational framework designed to enhance the professionalism of franchising by certifying the highest standards of quality training and education.

The program offers existing and aspiring franchise professionals and entrepreneurs the opportunity to grow professionally and reach a recognised standard of excellence within the local and international franchise community.

fca Supplier Forum Established in 2008, the objective of the FCA Supplier Forum is for suppliers to the sector to advise the FCA on what products and services they expect and need from their industry representative body.

The FCA recognises that a franchise cannot sustain success without the assistance of the many and varied consultants, services and business systems they provide.

Suppliers such as consultants, lawyers, finance, IR companies, software companies and many more, constitute the bridges that allow franchisors and franchisees to travel above the competitive landscape, on their way to a sustainable commercial advantage.

FCA Franchise Academy The FCA Franchise Academy is the premier training provider for the sector

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Women in Franchising Committee

The number of women participating in small business and franchise ownership is increasing.

In 2007, the FCA announced the introduction of the Women in Franchising Committee (WIF), dedicated to promoting and advancing the achievements of women in franchising and small business.

The aim of the WIF Committee is to increase female participation in franchising. It aims to be a professional, organised group within the FCA that will provide women inside and outside the sector with information and encouragement, as well as genuine opportunities for contribution, networking and professional development.

The National Franchise Convention The FCA hosts the annual National Franchise Convention. The Convention brings together the Australian franchise community – including successful business people, CEOs, government officials and industry advisors – to enjoy education, networking and business development opportunities.

Traditionally a three-day event, the National Franchise Convention also includes a trade exhibition where suppliers to the franchise sector can showcase their products and services.

The convention is open not only to those in franchising circles but also to the small business sector generally and it is not necessary to be an FCA member to attend.

The 2015 Convention (NFC15) will be held on the Gold Coast in October.

For more information contact info@franchise.org.au or visit www.franchise.org.au.

FCA Excellence in Franchising Awards The FCA Excellence in Franchising Awards recognise and reward companies and individuals within the Australian franchise sector and provide

a platform for entrants to showcase their achievements on the national stage.

The Awards are open to FCA member companies only and are committed to ensuring that franchisors, franchisees and suppliers to the sector are appropriately represented.

Success at the Awards can increase brand recognition, customer enquiries and media coverage. It can boost company morale and help attract the best talent to companies.

The FCA Excellence in Franchising Awards ceremony is held in conjunction with the National Franchise Convention and is the pinnacle of the franchising year. Past winners include 2014 Australian Established Franchisor of the Year, Wendy’s Supa Sundaes, 2014 Franchise Woman of the Year, Sharon Jurd (HydroKleen) and 2014 Multi-unit Franchisee of the Year, Matt and Brad Walker (Grill’d Healthy Burgers) and many more.

Hall of Fame The Australian Franchise Hall of Fame was established in 2003. During its creation, the selection panel searched back to the origins of franchising in Australia and, by a meticulous process of elimination, identified the groundbreakers, influencers, quiet achievers, selfless contributors and outstanding performers who endured the trials and laid the foundations of the sector’s success.

Now, it is members of the Hall of Fame itself who induct new entrants.

The sole criterion is an outstanding contribution to franchising – whether as a franchisor, franchisee, academic, lawyer, consultant, politician, financier – whomever.

The 2014 Hall of Fame inductee is Greg Nathan, founder of The Franchise Relationships Institute.

FCA Member Standards Members of the FCA receive many benefits which help businesses keep informed and connected with the franchise sector and facilitate education.

One of the hallmarks of a reputable sector is a commitment to high standards of personal and professional conduct. This enhances public perceptions of franchising, helps safeguard the investments of franchisors and the businesses of franchisees, protects franchise networks from unfair or unethical attack and provides guidance for those seeking to commence their franchising journey.

The FCA encourages its members to maintain standards of conduct worthy of franchise sector professionals. The Member Standards are designed to provide members of the FCA with an authoritative guide on acceptable standards of conduct.

The FCA believes the Australian franchise sector to be well regulated with the Franchising Code of Conduct (the Code) allowing for affordable, efficient dispute resolution procedures and disclosure provisions to assist and guide the sector. It also considers that the relationship between the franchisor and the franchisee can be developed even further with best practice guidelines in the form of FCA Member Standards.

It is the FCA’s view that a member gains significant market benefit in identifying themselves with FCA membership and as such the business practice and activities of members should work towards franchise best practice.

Member obligations All FCA members are expected to conduct their franchising activities professionally and in accordance with Australian law. They are expected to comply with agreed minimum standards of conduct. The FCA considers the following standards to be relevant to members: • Members of the FCA shall abide by all relevant State and Federal laws including, in particular, the Franchising Code of Conduct and the Competition and Consumer Act. Within 14 days of a written request by the FCA, a member shall furnish to the FCA a copy of its current disclosure

document, franchise agreement and any other documentation or advertising material used in connection with the appointment of a franchise.

• No member shall imitate the trademark, trade name, corporate name, slogan, or other mark of identification of another member of business in any manner or form that would have the tendency or capacity to mislead or deceive.

• Members will become familiar with the content of these Member Standards and draw them to the attention of clients as appropriate from time to time.

• A member, be they a franchisor, vendor, franchisee, franchise broker, or representative of a franchise system should not sell a franchise if at the time the franchisor or vendor franchisee knew or ought to know that a reasonably competent franchisee would be unlikely to be able to successfully operate the franchise.

• Members are expected to behave professionally and refrain from illegal, unethical or improper dealings or otherwise act contrary to the image of franchising or the FCA. The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this in turn, depends on profitable and happy franchisees. The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community - including franchisees, franchisors, employees and their local economies and communities.

The Franchise Council of Australia P: 1300 669 030 E: info@franchise.org.au W: www.franchise.org.au

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chapter 16

Franchising in New Zealand

Graham Billings, Executive Director, Franchise Association of New Zealand

T

he franchise sector of the New Zealand economy is substantially larger than most people realise. The number of units operating with business format franchise systems has increased considerably since 2003 when a major survey was conducted. The Franchising New Zealand 2010 survey conducted by Massey University, Auckland and Griffith University, Queensland found 423 active franchise systems in New Zealand compared with an estimated 350 in 2003. The survey also estimated a total 23,600 franchisee units, which was a 92 per cent increase over the seven years.

The most recent survey, Franchising New Zealand 2012, however, found that system growth had slowed in the previous two years and that there were now approximately 446 active business format franchise systems. Whilst the number of franchise units had fallen slightly to 22,400, the level of employment in the franchising sector had grown by more than 25 per cent to over 100,000 people.

The franchise model is operated across all sectors of business. In New Zealand, franchising has comparatively fewer businesses in the retail sector compared with many other countries, but is comparatively stronger in home and business-tobusiness services. Indicative of the entrepreneurial spirit of New Zealanders, approximately 88.0 per cent of franchises operating here are home-grown

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and despite the economic situation, there are some franchise systems that are still experiencing growth.

attention to the Franchise Association of New Zealand’s Code of Conduct as an area where self regulation was working.

Franchising in New Zealand continues to play an important role in the economy with an estimated contribution of between $19.4 billion and $21.0 billion in turnover.

Despite the substantial difference in the regulatory environments between New Zealand and Australia, the two 2012 surveys showed remarkably similar levels of franchising disputes.

The Franchise Association of New Zealand (FANZ)

Buying your New Zealand Franchise

If you are looking for a business opportunity or needing advice on franchising, our recommendation is that you don’t sign anything until you have asked the question: “Are you a member of the Franchise Association of New Zealand?”

Buying the right franchise can have many benefits over the stand-alone business, not least of which is that you can potentially purchase into a franchise system that has a proven track record and one where you will receive all the help you need to become successful.

Members of the Franchise Association are the franchise professionals, committed to uphold ‘Best Practice in Franchising’ and the Association works hard to promote the benefits of dealing with members, both for those looking to purchase a franchise and also those who need to gain professional advice

As a prospective franchisee, an important part of your due diligence should be to establish whether or not the franchise you are considering is a Member of FANZ. Don’t be misled by a statement such as, “we are not members but we abide by their Codes” as we have no powers to intervene unless the franchise is actually a Member. You should also take the free online training course for prospective franchisees that you can access through the FANZ website and then search for the right franchise to buy through the FANZ web directory, buyafranchise. co.nz.

The benefit of FANZ membership for franchisees was recognised in the New Zealand Prospective Franchisees Survey*. The survey found that 75.7 per cent of prospective franchisees considered membership of FANZ important or very important, when considering a franchise to buy into.

As the peak body for the franchise community in New Zealand, the Association makes representations to Government on issues of concern to franchisors and franchisees including such issues as proposed legislation; new business support programmes and business taxation. The Association often conducts email surveys of members on key issues to gain valuable feedback prior to making a submission.

Unlike a number of other countries in the world, including Australia, franchising in New Zealand is governed by the same commercial laws as any other business.

In 2008 the Ministry of Economic Development called for submissions on the possibility of introducing franchise specific regulations following a high profile fraud case. In 2009, however, the Minister of Commerce concluded that there was no need at that time for the introduction of franchise-specific regulations and went on to say that that there was little evidence of widespread problems in the sector. He drew

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Of course, there are franchise systems such as McDonalds who are currently not in membership but who operate ethically and provide valuable business opportunities for the prospective franchisee. In all cases, however, you should ask the franchisor to explain to you why they are not members.

For a franchisor to gain membership of the Association requires that they submit their documentation for scrutiny to ensure that their Franchise Agreements contain all the elements required under the Association’s Codes and Rules.

Some of the key elements that are required are: • Full and proper disclosure of matters important for a prospective franchisee to know and understand.

• A seven-day cooling off period before a prospective franchisee is finally committed to the purchase.

• A requirement that the prospective franchisee produces a certificate their solicitor to the effect that they have

had the agreement explained to them – or a signed statement that they have declined to take independent legal advice.

• If things go wrong, compulsory mediation by a FANZ appointed experienced franchise mediator is a first step in dealing with the issue.

The Association’s independent Scrutineer carries out compliance checks on a biennial basis to ensure that documentation maintains the standards that are required.

Carrying out your due diligence on every aspect of your intended franchise system is vitally important. The New Zealand Prospective Franchisees* survey found that over 70 per cent of prospective franchisees met with three or more franchisors before making up their minds and nearly 75 per cent talked to three or more franchisees of their intended franchise system as part of their decision making process.

If your franchise system is in membership, you have the ability to make a formal complaint to the Complaints Panel if you believe that your franchisor is in breach of the Association’s Codes or Rules. The Complaints Panel is fully independent of the Board of FANZ and its members are experienced in franchising both from a legal and practical standpoint. If your complaint is upheld, the franchisor can be required to rectify the situation or face a range of penalties that are contained within the Association’s Code of Practice.

If the franchise you are going to purchase is from a Member of FANZ, you too will be required to sign up to the Association’s Code of Conduct and Code of Ethics to ensure that as a franchisee you undertake to maintain ‘Best Practice’.

In addition to standards and compliance, franchisors, franchisees and service provider members gain much from membership to the Association. Apart from the significant marketing advantage of being able to use the Association’s logo as a sign of credibility, membership also opens up a whole range of opportunities to advance their knowledge and learn from the experience of others. This is a unique advantage not available to non-member franchise systems and was clearly demonstrated at Annual Conferences

where first time attendees regularly comment that they are amazed by the amount of advice and information that was freely exchanged by members.

As a Member or the franchisee of a Member you have the opportunity to enter the prestigious annual awards, which culminate in a gala awards dinner in November each year. These awards are based on an internationally recognised business excellence system and not only provide you with the opportunity to showcase your business, but also gain valuable insight into the opportunities to improve your business from the feedback reports provided by the evaluators. There are entry categories for both franchise systems and franchisees and winners regularly use their success in marketing campaigns.

Exporting Your Franchise to New Zealand For an Australian franchisor coming into New Zealand it is a relatively straight forward process from a legal point of view. Most systems that come into New Zealand from Australia set up a local company both to protect intellectual property in New Zealand as well as to ensure a ‘foothold’ in New Zealand.

It is important to get trademarks registered in New Zealand as early as possible. It is not an expensive process but should be considered well before actually arriving in New Zealand.

If the Australian franchisor is operating directly in New Zealand then the franchise agreement should be reviewed by a New Zealand lawyer and made subject to New Zealand law and to New Zealand jurisdiction for ease of franchise rights enforcement. Reputable Australian systems that come here ensure that they have a disclosure document that is relevant to New Zealand circumstances as well as a cooling off period etc. A number of Australian systems have made, as a key feature of setting up in New Zealand, an early application to join the FANZ especially as the FANZ requirements for disclosure differ in some ways from those required under the Australian regulations.

Proper disclosure documents, cooling off period and mandatory mediation as a dispute resolution process are all part of the voluntary Code of Practice to which all FANZ members are required

to adhere. It certainly enhances the reputation of the system operating in New Zealand. Obviously, if a Master Franchisee is appointed in New Zealand then having that franchisee become a member of the FANZ is likely to be perceived as a system which respects the maintenance of high standards.

In spite of a minority of lawyers and accountants seeing franchising as something akin to the Wild West, the vast majority of lawyers, accountants and business brokers throughout New Zealand have a reasonable understanding of franchising and the benefits it can bring to franchisees.

There is a growing number of lawyers, accountants and business brokers who specialise in franchising.

There is still a good deal of education to be undertaken for the public about avoiding doubtful franchise systems, but the trend is for specialised business brokers to promote healthy systems and to steer people away from the moonlight operators.

The majority of the banks in New Zealand now have a strong presence in the franchise industry and bear in mind that all the major banks in New Zealand are Australian owned. There are reputable franchise consultants in New Zealand with well-established track work records and for anyone who attends the annual FANZ conference it is manifest to observe that there is a strong and proactive congeniality within the franchise industry in New Zealand.

There are a small number of dedicated and respected franchise consultants in New Zealand who can be invaluable in modifying systems coming into this country. Involving their use can considerably diminish the likelihood of a legal claim being brought against a franchisor coming across from Australia.

Be aware that employment laws in New Zealand are similar to Australia and dismissing staff is not an easy process.

Also New Zealand has an act called the Resource Management Act which, coupled with the Building Act, means that obtaining building consents for shop fit outs can be slow and expensive.

It is vital to stress the need to do plenty of homework.

Obtaining sound taxation advice is essential before coming into New Zealand. There is a withholding tax system for payment of royalties and

other fees from New Zealand to Australia but there is plenty of advice available from accountants who understand the taxation laws between the two countries.

It is important to remember that GST applies to everything in New Zealand (even food items) and the tax structure here is somewhat different from Australia. For a start there is no such thing as stamp duty. The government Kiwi Saver superannuation scheme requires contributions from employers to be made when employees opt in to the scheme.

It is also important to know that we have the Personal Properties Securities Act which is a system of an online registration of all charges (e.g. what used to debentures for companies) against both individuals and companies as security for moneys lent and where goods and services are supplied on credit.

New Zealand has recently been named as the 5th highest ranking country based on the United Nations Development Programme which has regard to the standard of living of its people, its population’s access to knowledge and its population’s chances of living a long and healthy life.

There are many success stories for Australian systems entering into New Zealand. A point to remember, however, is that the disposable income of New Zealanders is not quite the same as that of Australians. Having said that, the lifestyle differences between Australia and New Zealand are not significant and so long as the homework and planning are done carefully then there are good prospects for Australian systems to enter into New Zealand and becoming successful. *New Zealand Prospective Franchisees – Franchize Consultants Ltd and franchisebusiness.co.nz - April 2011.

Additional legal commentary provided

by Rory McDonald – McDonald Lewis Law. Graham Billings Executive Director Franchise Association of New Zealand P: NZ 09 274 2901 W: www.franchiseassociation.org.nz

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FANZ

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Franchise Listings Categories AUSTRALIA

Signs & Graphics Services....................................................... 105

Accounting & Financial Services......................................................... 82

Trade & Services......................................................................... 105

Advertising & Marketing. ............................................................................ 83

Travel............................................................................................. 105

Automotive Products & Services......................................................... 83

Vending.......................................................................................... 105

Beauty Products & Services. ................................................................... 85

Workplace Health & Safety..................................................... 105

Telecommunications................................................................. 105

Building Products & Services. ............................................................... 85 Business Services.............................................................................................. 86 Children’s Products & Services. .......................................................... 88 Cleaning Services. ............................................................................................ 88 Clothing Alterations & Drycleaning................................................ 89 Computer Products & Services............................................................. 89 Distribution. .......................................................................................................... 89 Educational & Training Systems........................................................... 89 Electrical Safety Testing. ......................................................................... 90 Employment / Personnel Services. ..................................................... 90 Entertainment...................................................................................................... 90

NEW ZEALAND Accounting & Financial Services...................................................... 106 Automotive Products & Services . ................................................... 106 Beauty Products & Services. ................................................................ 106 Building Products & Services. ............................................................ 106 Business Services........................................................................................... 107 Children’s Products & Services. ....................................................... 108 Cleaning Services. ......................................................................................... 108

Event / Party Products & Services. .................................................... 91

Computer Products & Services.......................................................... 109

Food – Bakeries. .................................................................................................. 91

Distribution. ....................................................................................................... 109

Food – Coffee & Cafés. .................................................................................. 92

Educational & Training Systems........................................................ 109

Food – Restaurants & Dining Rooms.................................................. 93

Entertainment................................................................................................... 109

Food – Retail.......................................................................................................... 95

Food – Bakeries. ............................................................................................... 109

Food – Take Away................................................................................................ 95

Food – Coffee & Cafés. ............................................................................... 110

Hairdressing.......................................................................................................... 97

Food – Restaurants & Dining Rooms............................................... 110

Health & Fitness. ................................................................................................ 97

Food – Retail....................................................................................................... 111

Home Based Businesses. ............................................................................... 98

Food – Take Away............................................................................................. 111

Home Services. ..................................................................................................... 98

Health & Fitness. ............................................................................................. 111

Hotels, Motels & Apartments................................................................. 99

Home Services. .................................................................................................. 111

Internet..................................................................................................................... 99

Hotels, Motels & Apartments.............................................................. 112

Landscaping & Gardening........................................................................... 99

Landscaping & Gardening........................................................................ 112

Mobile Franchises. ........................................................................................ 100

Mobile Franchises. ........................................................................................ 112

Pet Stores, Products & Services....................................................... 100

Pool & Spa............................................................................................................. 112

Photography...................................................................................................... 101

Printing & Copying. ....................................................................................... 112

Pool & Spa............................................................................................................. 101

Real Estate & Property Services........................................................ 112

Printing & Copying. ....................................................................................... 101

Rent or Hire......................................................................................................... 113

Real Estate & Property Services........................................................ 101

Retail......................................................................................................................... 113

Recreation / Leisure...................................................................................... 102

Vending. .................................................................................................................. 113

Rent or Hire......................................................................................................... 102

Workplace Health & Safety. .................................................................. 113

Retail......................................................................................................................... 102

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AUSTRALIAN franchise listings

accounting & financial services ACTION CASH LOANS PO Box 618W Ballarat West VIC 3350 Phone: 03 5332 9889

AMX FINANCIAL SERVICES PO Box 3100 Southport QLD 4215 Phone: 1300 269 562

“Nearly all the information that you obtain about the existing business will be historical information.”

Tim Kilham

RAMS FINANCIAL GROUP PTY LTD

ANZ MOBILE LENDING Level 7, 833 Collins Street Docklands VIC 3008 Phone: 1800 805 805

AUSSIE HOME LOANS

Level 23, 363 George Street Sydney NSW 2000 Phone: 02 8297 0309

AUSSIE MORTGAGE MASTERS PO Box 2033 Ocean Keys Clarkson WA 6030 Phone: 1300 666 186

AUSTRALIAN MORTGAGE BROKERS PO Box 255 Pennant Hills NSW 1715 Phone: 1300 276 537

BCM BUSINESS COST MANAGMENT 7 Tingira Place Forestville NSW 2087 Phone: 1300 360 647

BENDIGO AND ADELAIDE BANK LIMITED Bendigo Centre, P.O. Box 480 Bendigo VIC 3552 Phone: 1300 361 911

CABOT SQUARE

Suite 53, 3rd Floor 14 Narabang Way Belrose NSW 2085 Phone: 1300 130 119

CFO ON-CALL

5/3 Racecourse Road West Gosford NSW 2250 Phone: 1300 362 436

CAPITAL TRUST

Locked Bag 7500 McMahons Point NSW 2060 Phone: 1800 131 507

CITIWIDE FRANCHISING PTY LTD PO Box 189 North Melbourne VIC 3051 Phone: 03 9326 6300

CRA COST REDUCTION ANALYSTS PO Box 982 Crows Nest NSW 1585 Phone: 1300 360 647

ECHOICE

Ground Level 4, 22-28 St Kilda Road St Kilda VIC 3182 Phone: 03 9583 2599

EXPENSE REDUCTION ANALYSTS Level 1, 1049 Victoria Road West Ryde NSW 2114 Phone: 02 8014 8852

EXPRESS BOOKKEEPING PO Box 1284 Oxley QLD 4075 Phone: 07 3379 7174

EZYACCOUNTS

PO Box 4900 Robina Town Centre QLD 4230 Phone: 1300 313 397

FIFO CAPITAL

499 St Kilda Road Melbourne, VIC 3004 Phone: 03 9866 2930

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FIRST CLASS ACCOUNTS Suite 8, 34-36 Glenferrie Drive Robina Qld 4226 Phone: 1800 118 611 Fax: 07 5578 9028 Email: info@firstclassaccounts.com Website: www.firstclassaccounts.com Business description: First Class Accounts is Australia’s leading bookkeeping franchise with over 160 franchisees nationally. We are looking for motivated individuals who wish to develop their own business while being part of a supportive nationwide network.

First Class Accounts operators take pride in delivering a range of services to help small and medium-sized businesses work smarter through delivery of accurate bookkeeping services, timely management reporting, compliant tax and statutory returns, set-up of accounting software and cash flow management.

Membership: FCA, AAT Year established: 2000 Number of franchise outlets: 160+ Investment required: under $40,000 Training & support: 9 week induction training, ongoing regular workshops, webinars, phone support and forum Locations available: Australia nationwide

Level 7/17 York Street, Sydney Phone: 1800 616 082 Contact: Paul Maraia – National Franchise

Recruitment Manager Email: Paul_Maraia@rams.com.au Website: RAMS.com.au Business description: RAMS is one of Australia’s most successful and well recognised home loan experts. Since the launch of the RAMS brand in 1995, RAMS has developed a reputation for offering home buyers great rates, innovative and award winning products and great local service.

Building on our proven success as home loan experts, we also offer customers award winning transaction accounts, high interest savings accounts, and home loan insurance through our referral partners.

Our products will assist you to tailor solutions for your customers’ needs along with exceptional customer service, this can help you achieve your goals as a franchise owner.

Membership: FCA and MFAA Year established: 2003 Number of franchise outlets: 70 Initial franchise fee: $35,000 + GST Investment required: Sufficient operating capital required Training & support: RAMS has developed an extensive learning and development curriculum covering a wide range of topics such as lending, sales, products and operating their own business.

Locations available: NSW, VIC, QLD, WA

REFUND GROUP

PO Box 107 RBH Post Office QLD 4029 Phone: 1300 733 863

RESI MORTGAGE CORPORATION H&R BLOCK

PO Box 147 Thornleigh NSW 2120 Phone: 02 9483 3200

INTELLIGENT ACCOUNTS 17/924 Pacific Highway Gordon NSW 2072 Phone: 1300 889 435

JIM’S BOOKKEEPING Phone: 131 546

JIM’S FINANCE PROFESSIONALS Phone: 131 546

LEDGERS BOOKKEEPING GPO Box 3377 Sydney NSW 2001 Phone: 1800 533 437

MAS TAX ACCOUNTANTS 244 Boundary Road Braeside VIC 3195 Phone: 03 9580 2419

MORTGAGE CHOICE

229 Level 10, 100 Pacific Highway North Sydney NSW 2060 Phone: Call 13 MORTGAGE (13 6678)

MORTGAGE HOUSE

Level 34, 101 Miller Street North Sydney NSW 2060 Phone: 02 8116 2000 / 133 144

PO Box 12 Broadway NSW 2007 Phone: 02 9280 0007 or 136 126

SMARTLINE

Level 2, 2-4 Lyonpark Road North Ryde NSW 2113 Phone: 02 9855 4200 or 131 497

SUCCESS TAX PROFESSIONALS 6/50 Ladner Street O’Connor WA 6163 Phone: 08 9337 4440

TAXASSIST

C/ 36 Charles Street Norwood SA 5067 Phone: 08 8333 7777

THE BOOKKEEPING NETWORK 90 Woodhall Street Stirling WA 6021 Phone: 08 9349 9189

“Franchising is the ‘cloning’ of a successful business concept.”

Professor Lorelle Frazer

PICK N SAVE AUSTRALIA

AUTO MASTERS AUSTRALIA

PINSOURCE

AUTOMATCH AUSTRALIA

SMART SAVER

AUTOMOTIVE SERVICE SOLUTIONS

PO Box 174 Hindmarsh SA 5007 Phone: 0400 300 555

Suite 109,147 Pirie St Adelaide SA 5000 Phone: 08 8232 3333

THE INTERFACE FINANCIAL GROUP Phone: 1300 940 908 Website: www.interfacefinancial.com.au Email: ifg@interfacefinancial.com Contact: David T. Banfield Business description: The Interface Financial Group (IFG) franchisees provide short-term working capital through a proven and innovative invoice discounting system. IFG has been operational for over 40 years with franchisees and licensees in Australia, the U.S., Canada, the U.K., Ireland, New Zealand, Singapore, Mexico, and South Africa.

The new concept, IFG 50/50 franchise, offers all the same great benefits as The Interface Financial Group “standard’ franchise, but with some very significant enhancements, and a lower entry level.

IFG 50/50 franchisees syndicate all transactions 50/50 with IFG-the franchisor, and that means less working capital required to fund transactions; IFG does the bulk of the due diligence and the ‘paperwork’ for the transactions; and IFG 50/50 franchisees will concentrate their efforts on building the referral relationships – they do the ‘people work’. A very innovative leverage program has also been introduced to allow franchisees to grow their capital even faster.

Year established: 1972 Number of franchise outlets: Over 150 Investment required: $50,000 - $100,000 Training & support: Extensive local training and support provided Locations available: Opportunities exist nationwide for unit franchisees.

Advertising & Marketing

114 Mt Pleasant Road Belmont VIC 3216 Phone: 03 5249 8388

Phone: 08 8358 6112 Contact: Emma Gillings Email: emma@thebestof.com.au Website: www.getthebestof.com.au Business Description: Thebestof is a marketing franchise. Our franchisees work on a local level with only the best businesses in their area. They provide bespoke marketing solutions that actively help those great local businesses get more customers, using both cutting edge online techniques and more traditional marketing methods. It’s a powerful combination.

Thebestof has flourished since its launch in the UK in 2005 and now boasts a growing network in Ireland and here in Australia.

Year established: 2005 Initial franchise fee: $9,995+ GST to $32k + GST, dependent on territory

Training & support: 3 Day Induction, plus ongoing training and support Locations available: Territories available nationally – please enquire

BILLBOARD CONNECTION PO Box 3045 Monash Park NSW 2111 Phone: 1800 662 663

WAIVESTAR GROUP 78 – 82 Chifley Drive Preston VIC 3072 Phone: 03 9484 9650

Automotive Products & Services

BRAND MUSIC

A1 MOBILE RADIATORS

Studio 3/216 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9005

77A Education Road Happy Valley SA 5159 Phone: 1300 781 228

COFFEE NEWS

ABS AUTO BRAKE SERVICE

16 Marlin Street Thornside QLD 4158 Phone: 0408 888 455

2-10 Bliss Court Derrimut VIC 3030 Phone: 1300 227 288

FOUNDATION WORKS PTY LTD

ALLOY MOTOR ACCESSORIES

Ground Floor, 435A-437 Kent Street Sydney NSW 2000 Phone: 02 8093 8050

6 Geonic Street Underwood QLD 4114 Phone: 07 3208 2266

MAILPOST

AUS-DENT

1/462 King Georges Rd, Beverly Hills NSW 2209 Phone: 1300 624 576

605 Latrobe Street Ballarat VIC 3350 Phone: 03 5336 2880

MINICARDS

AUTOBARN

PO Box 718 Tugun QLD 4224 Phone: 0414 987 140

PO Box 316-W Westcourt QLD 4870 Phone: 07 4051 1995

21 Anvil Road Seven Hills NSW 2147 Phone: 1300 304 060

thebestof P O Box, 951 Flagstaff Hill SA 5159

AARROW ADVERTISING 18 Sydenham Road Brookvale NSW 2100 Phone: 0422 133 300

PO Box 1517 Applecross WA 6953 Phone: 08 9316 1117

72-92 Station Street Nunawading VIC Phone: 0401 694 258

Auto One Australia Unit 1, 40 Carrington Road Castle Hill NSW 2154 Phone: 02 8845 1100 Website: www.autoone.com.au Email: peter@autoone.com.au Contact: Peter Hazer Business description: Auto One is a member owned Automotive Parts and Accessory Group. The company began in 1988 and now operates throughout Australia.

Auto One is a unique franchise structure that is owned and run by the members. Your involvement as an Auto One member means you have an equal say in the decision process of the group.

Auto One has a prominent name and image that has high customer recognition in the automotive parts and accessories market. Our slogan, “Right Gear, Right Advice” strategically positions Auto One within the trade and retail segments of the market and supports the company’s future direction. Auto One is all about teamwork and growing as a group for the mutual benefit of all members. Its past has shown tremendous growth – its future promises unlimited opportunity.

Membership: FCA Year Established: 1988 Number of Franchise Outlets: 60 Investment Required: $300,000 + depending on site selection.

Training & Support: Comprehensive training at store level and National Office, plus continued ongoing support from existing members and National Office. Distribution Centre Support and Franchisee Development Support from National Office dedicated National Office staff.

Locations available: Australia Wide

AUTO PRO

76-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

AUTO SHINE

4/9 Bryant Drive Tuggerah Business Park Tuggerah NSW 2259 Phone: 1300 356 595

AUTO SPARK

PO Box 1000 Joondalup WA 6916 Phone: 08 9300 2555

BOB JANE T-MARTS

471 Williamstown Road Port Melbourne VIC 3207 Phone: 03 9091 0777

83

AUSTRALIAN franchise listings

“Consideration needs to be given to any possible rent increases, how often such increases occur and what formula, if any do they follow.”

Jane Garber-Rosenzweig

BRAKES PLUS

14 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9636

BRIDGESTONE SELECT GPO Box 2200 Adelaide SA 5001 Phone: 08 8206 0200

CAR CARE AUSTRALIA PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344

CARGROOMERS

PO Box 6067 Yatala QLD 4207 Phone: 07 3807 7577

CITY DISCOUNT TYRES (SA/NSW) 4-8 Parker Street, Footscray Vic 3011 Phone: 03 8398 9300

COLOR TECH SYSTEMS 1/221 Eastern Valley Way Middle Cove NSW 2068 Phone: 1800 727 282

COOPER AUTOMOTIVE PO Box 886 Rosny Park TAS 7018 Phone: 1300 15 15 55

ENDRUST PTY LTD 4 Binbil Street Albion QLD 4010 Phone: 07 3854 1075

EVERGLO COMPLETE CAR DETAILING PO Box 912 Flagstaff Hill SA 5159 Phone: 1300 611 989

FIXZIT AUSTRALIA

PO Box 16 Sumner BC QLD 4074 Phone: 1300 726 806

GOODYEAR AUTOCARE 82 Dandenong Road West Frankston VIC 3199 Phone: 03 9770 1985

JAX TYRES

Locked Bag 2300 St Leonards NSW 1590 Phone: 02 9964 4000

JIM’S CAR C LEANING Phone: 131 546

MAGIC HAND CARWASH 15 Hood Street Collingwood VIC 3066 Phone: 03 9419 7419

MIDAS AUTO

PO Box 2429 Gladston Park VIC 3043 Phone: 13 MIDAS (6432)

MOBILE PLASTIC & VINYL REPAIRS 3/16 Veronica Street Capalaba QLD 4157 Phone: 07 3245 2055

NANOTEK CAR CLEANING

PO Box 375 North Richmond NSW 2754 Phone: 1800 Nanotek (626 683)

NATRAD RADIATORS & AUTO AIR 252-256 Hammond Road Dandenong South VIC 3175 Phone: 03 9795 1255

NEW LIFE REPAIR SERVICES Unit 5/634-644 Mitcham Road Vermont VIC 3133 Phone: 03 9873 7745

NISSAN MOTOR COMPANY Locked Bag 1450 Dandenong South VIC 3164 Phone: 03 9797 4111

NO WET WATERLESS CARCLEAN Phone: 1300 731 566

NOVUS AUSTRALIA

2/605 Kingsford Smith Drive Hamilton QLD 4007 Phone: 07 3866 2700

OPPOSITE LOCK

592 Whitehorse Road Mitcham VIC 3132 Phone: 03 9873 8279

OZZY TYRES

Unit 1-3/200 Hoxton Park Road Hoxton Park NSW 2170 Phone: 02 9825 0355

PEDDERS SUSPENSION 6 Bridge Road Keysborough VIC 3173 Phone: 03 9706 3500

PIRTEK FLUID SYSTEMS 3-5 Garling Road Kings Park NSW 2148 Phone: 02 8822 9000

RUST FREE (AUSTRALIA) 20 Unwin Street Moorooka QLD 4105 Phone: 07 3892 4992

RYCO 24•7

19 Whitehall Street Footscray VIC 3011 Phone: 03 9680 8080

SELECT CLEANING

Suite 441, 29 Smith Street Parramatta NSW 2150 Phone: 1800 153 483

SHINE HAND CAR WASH 48 Pier Street Altona VIC 3028 Phone: 0410 303 080

“The intent of the Code is to ensure transparency by the franchisor and to balance the rights and obligations between franchisor and franchisee.”

Robert Toth

84

SNAP-ON TOOLS PO Box 6077 Seven Hills NSW 2148 Phone: 02 9837 9182 Contact: Les Coppin Email: les.coppin@snapon.com Website: www.snapontools.com.au/franchise Business description: Snap-on Tools expanded to Australia in 1988 as a mobile franchise operation, focusing on putting high quality tools into the hands of mechanics, engineers and technicians across the country. Snap-on Tools is a wholly owned subsidiary of Snap-on Inc., a developer of innovative and technologically advanced tools who has established a network of solid franchise operations across the globe.

Membership: FCA and FANZ Year established: 1920. Operating in Australia since 1988 Number of franchise outlets: 170 Initial franchise fee: $40,000 deposit Investment required: $40,000 - $304,000 Training & support: Franchisees receive exceptional training to get you started and Snap-on will continue to support you through the years to help you make your Snap-on franchise a success.

Snap-on is continually developing products and new training, helping our franchisees stay abreast of rapidly moving markets.

Locations available: Australia Wide.

Snap on currently have opportunities available in: NSW, VIC, TAS, SA, WA & N.Z

SPEEDLINER AUSTRALIA 429 Frenchville Road Frenchville QLD 4701 Phone: 07 4961 1290

SUPERFINISH EXPRESS PO Box 85 Redcliffe QLD 4020 Phone: 07 3284 8055

THE LEATHER & VINYL DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 4 LEATHER

THE TYRE FACTORY

Level 1, 650 Mt Alexander Road Moonee Ponds VIC 3039 Phone: 03 9375 5600

TINT A CAR

275 Canterbury Road Canterbury VIC 3126 Phone: 03 8809 2700

TOTAL TOOLS

19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300

TOUCH UP GUYS

Unit 4, 8-10 Hampton Road Burleigh Heads QLD 4220 Phone: 1800 220 039

TOWFIX

132 West Burleigh Road Burleigh Heads QLD 4220 Phone: 0400 611 416

WHAT SCRATCH?

PO Box 1523 Wangara DC WA 6947 Phone: 1300 283 333

ULTRA TUNE

Suite 1, 38-40 Prospect Street Box Hill VIC 3128 Phone: 03 9898 3355

UTICOLOR

PO Box 312 Geelong VIC 3220 Phone: 03 5256 1012

“The goal is to reach a negotiated agreement that both parties can live with.”

VIP CAR CARE Phone: 1300 767 160

Beauty Products & Services ALPHA-H CONCENTRATED SKINCARE 1-2/18 Millennium Circuit Helensvale QLD 4212 Phone: 07 5529 4866

AUSTRALIAN SKIN CLINICS 87/89 Upton Street Bundall QLD 4214 Phone: 1300 303 014

“The process of mediation seeks to be collaborative and co-operative, rather than competitive.”

Hong-An King

12 Kent Road Wooloowin QLD 4030 Phone: 0425 733 439

Level 1, 357 Camberwell Road Camberwell VIC 3124 Phone: 0419 007 538

ESSENTIAL BEAUTY PO Box 20 Collinswood SA 5081 Phone: 08 8359 5566

GET THREADED

PO Box 1313 Buddina QLD 4575 Phone: 0413 004 127

HAIR 4 BRIDES

PO Box 5909 Maroochydore QLD 4558 Phone: 1300 427 433

JC UNIQUE BEAUTY AND LASER CLINIC PO Box 33 Nunawading VIC 3131 Phone: 03 9894 0388

“Identify the applicants whose skills and experiences best match the role.”

“Avoid asking questions that are personal, intrusive or irrelevant to the role.”

Greg Jennings

ADENBROOK HOMES PO Box 769 Bulimba QLD 4171 Phone: 07 3909 4444

AMBER GROUP AUST LTD 1 Rowood Road Prospect NSW 2148 Phone: 1300 362 241

AUSSIE SKIP BAGS 77 Power Road Buderim QLD 4556 Phone: 1300 586 548

AUSTRALIAN PAVING CENTRE

3 Harrow Street Preston VIC 3072 Phone: 1800 644 171

5/23 Kelletts Road Rowville VIC 3178 Phone: 03 9756 5700

ENDOTA SPA

Unit 23, 63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523

BATHROOM WERX

BRAZILIAN BUTTERFLY AUSTRALIA

2 Lambs Road Artarmon NSW 2064 Phone: 1800 789 234

4 SEASONS GUTTER PROTECTION

4 Oborn Road Mount Barker SA 5251 Phone: 08 8391 3467

BRAZILIAN BEAUTY

ELLA BACHE

Building Products & Services

BEAUMONT TILES

Just Lashes Eyelash Extensions PO Box 592 Warners Bay, NSW 2282 Phone: 1300 790 898 Contact: Clive Jones Email: franchising@justlashes.com.au Website: www.justlashes.com.au Business description: When a woman steps into Just Lashes she isn’t expecting just another beauty service – no, she’s making an investment in her self-confidence, treating herself to a well-deserved luxury and giving herself permission to look and feel special.

Just Lashes excels at providing an unforgettable beauty experience that generates referrals, repeat business and turns one-time buyers into long-term customers.

When you’re a Just Lashes franchisee you reap all the benefits of our increasingly powerful brand.

Membership: FCA Year established: 2007 Initial franchise fee: $25,000 Investment required: Min $10,000 for Establishment Fitout Training & support: Initial 4 weeks intensive then ongoing supervision support Locations available: Australia / New Zealand

MADAM GLAMOUR

PO Box 930 Coolum Beach QLD 4573 Phone: 07 5370 2232

MAN WHAT A FUSS 17 McKillop Street Melbourne VIC 3000 Phone: 03 9642 3860

MYWHITESMILE

PO Box 130 Biggera Waters QLD 4216 Phone: 0419 117 234

RESULTS 9 LASER CLINIC 97 Macquarie Street Parramatta NSW 2150 Phone: 1300 722 432

225 Marion Road Marleston SA 5033 Phone: 08 8292 4444

BLUEJET

Unit 2/14 Millennium Circuit Helensvale QLD 4212 Phone: 07 5500 0939

BLYGOLD AUSTRALIA 1/26-28 Octal Street Yatala QLD 4207 Phone: 07 3807 0660

CAVALIER HOMES

1 Lexington Road Underwood QLD 4127 Phone: 1300 360 665

CONCRETE TAXI

1/27 Kingtel Place Geebung QLD 4034 Phone: 1300 880 955

CORAL HOMES

36 Laver Drive Robina QLD 4226 Phone: 07 5585 2555

DANLAID CONTRACTING 43 De Havilland Road Mordialloc VIC 3195 Phone: 03 8514 6300

DAVID REID HOMES PO Box 1599 Buddina QLD 4575 Phone: 1800 095 949

DIAL-A-DIGGER

128b Tolley Road St Agnes SA 5097 Phone: 1300 234 443

DIXON HOMES

1821 Ipswich Road Brisbane QLD 4106 Phone: 07 3277 0000

FAIR DINKUM SHEDS

Suite 101, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 050 000

GLOBAL SAFE TECHNOLOGIES AUSTRALIA 26 Hassall Street Smithfield NSW 2164 Phone: 1300 668 620

85

AUSTRALIAN franchise listings GOOP GUYS

PO Box 393 Landsborough QLD 4550 Phone: 1300 735 496

GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 Phone: 02 8817 5900

“Whatever you have accomplished to date is just a small fraction of what is possible for you.”

GRIP GUARD

17 Moresby Avenue Seaford VIC 3198 Phone: 1300 304 747

HARDWARE2SITE

PO Box 1055 Thuringowa Central QLD 4817 Phone: 1300 685 687

HIRE A TRADESMAN PO Box 530 Elsternwick VIC 3185 Phone: 1300 794 473

HOTONDO HOMES PO Box 354 Moorabbin VIC 3189 Phone: 1800 677 156

INSPECT MY HOME

Unit 4/ Millennium Circuit Helensburgh QLD 4212 Phone: 1300 337 447

JIM’S BUILDING INSPECTIONS Phone: 131 546

JIM’S BUILDING MAINTENANCE Phone: 131 546

JIM’S DIGGERS Phone: 131 546

JIM’S FENCING Phone: 131 546

SHED BOSS

PO Box 73 Bungalow QLD 4870 Phone: 07 4051 5640

SMITH & SONS RENOVATIONS & EXTENSIONS PO Box 1310 Mooloolaba QLD 4557 Phone: 07 5478 4014

STORYBOOK COTTAGES

SUSTAINABLE DIRECTIONS

Phone: 131 546

LASER PLUMBING AND ELECTRICAL Suite 8/1020 Doncaster Road Doncaster East VIC 3109 Phone: 03 9842 1488

MEGASEALED BATHROOMS PO Box 195 Matraville NSW 2036 Phone: 1300 243 440

MISTER PLY&WOOD 72-78 Tattersall Road Kings Park NSW 2148 Phone: 02 9621 7177

PROTECT-A-WINDOW PO Box 359 Paradise Point QLD 4216 Phone: 07 5529 6098

PY FENCING

37 Governor Road Mordialloc VIC 3195 Phone: 03 8586 7999

RED BUILDING

PO Box 6111 Mooloolah QLD 4553 Phone: 1300 973 340

RESIDENTIAL GARAGE DOORS Phone: 1300 202 808

Shop 8, 1283 Pt Nepean Road Rosebud VIC 3939 Phone: 1300 130 343

BARTERCARD AUSTRALIA PO Box 582 Southport BC QLD 4215 Phone: 1300 227 837

BBX

PO Box 733 Gordon NSW 2072 Phone: 1300 937 229

THE BIG PADDLE CO

COPYFAX STATIONERS

23 Grove Avenue Marleston SA 5033 Phone: 1300 367 070

JIM’S PAVING

JIM’S ROOFING

AWARD BOOKKEEPING COMPANY

ROOF SEAL

Phone: 131 546

Phone: 131 546

31 High Street Glen Iris VIC 3146 Phone: 1300 30 8220

PO Box 3152 Tuggerah NSW 2259 Phone: 02 9634 4552

JIM’S PAINTING

JIM’S PERGOLAS

AAA UNIFORM CENTRAL

Tania Allen

42 Norman Avenue Frankston South VIC 3199 Phone: 03 9787 5500

Phone: 131 546

86

“The worst thing we can do to inhibit our success is to blame others and outside circumstances for our lack of results.”

Business Services

Innovation House, 1 First Avenue Technology Park Mawson Lakes Adelaide SA 5095 Phone: 08 8260 8211

TAMAWOOD HOMES 1821 Ipswich Road Rocklea QLD 4106 Phone: 1300 101 010

THE CONCRETE CUTTER 2 Cormorant Parade Pakenham VIC 3810 Phone: 03 5940 3636

THE SHED COMPANY

PO Box 5350 Gold Coast MC QLD 9726 Phone: 07 5657 8800

TOTALSPAN

74 Platinum Street Crestmead QLD 4132 Phone: 1300 868 257

TRAXX CONSTRUCTION PRODUCTS 4/1 Rocklea Drive Port Melbourne VIC 3207 Phone: 1300 109 108

UNSCRATCH THE SURFACE Level 1, 530 Little Collins St Melbourne VIC 3000 Phone: 1300 500 408

WET-SEAL MANAGEMENT PTY LTD PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 025 081

VIP LIGHTING

Phone: 1300 30 50 99

Carrington House, 61 Carrington Street Adelaide SA 5000 Phone: 08 8237 0565

CORDLESS FILTER MACHINE PO Box 1298 North Haven SA 5018 Phone: 1300 236 236

COST REDUCTION ANALYSTS Level 21, 201 Miller Street North Sydney NSW 2060 Phone: 02 9025 3950

DOCUMENT MANAGEMENT SOLUTIONS PO Box 157 Emu Plains NSW 2750 Phone: 1300 557 990

EMBROIDME

Unit 28, 56 Buffalo Road Gladesville NSW 2111 Phone: 1800 662 663

“Carrying out your due diligence on every aspect of your intended franchise system is vitally important.”

“So long as the homework and planning are done carefully then there are good prospects for Australian systems to enter into New Zealand.”

Graham Billings

“The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community.”

The Franchise Council of Australia

FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY Fax: 02 9264 4966 Contact: Fastway Couriers Email: fso@fastway.com.au Website: www.fastway.com.au Business description: Established in 1983, Fastway Couriers offers a cost effective, reliable and friendly courier service across the county.

Whether you’re looking for an opportunity to run your own rewarding business, take control of your future or only work Monday – Friday, our multi-award winning franchisees enjoy • Guaranteed income package* • Low start up costs • No weekend work • Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change, we’d love to hear from you.

Membership: FCA Year established: 1983 Number of franchise outlets: Over 700 Courier Franchisees Australia-wide Initial franchise fee: $25,000 + GST Investment required: Minimum $25,000 + GST Training & support: Ongoing training and support is provided Locations available: Various territories are available throughout Australia *Conditions apply

RECRUITMENT COACH

Level 1,265 Coronation Drive Milton QLD 4064 Phone: 1300 389 383

RESULTS IN BUSINESS INSTITUTE PO Box 2231 Bowrall NSW 2576 Phone: 1800 305 380

INXPRESS 1/26 Flinders Parade North Lakes QLD 4509 Phone: 1300 469 773 or 0418 600 919 Fax: 1300 030 066 Contact: Meredith Ham Email: sales.au@inxpress.com Website: http://.inxpress.com/au Business description: With over 250 franchised businesses worldwide, InXpress is an Australian owned company that is part of a global franchised courier and freight consultancy network.

InXpress franchisees provide freight solutions and services to small and medium business utilising leading national and international freight carrier companies such as DHL, Toll and TNT. Through our massive buying power, InXpress are able to secure large volume discount rates which in turn allow us to offer extremely competitive rates for SME’s normally only provided to large corporations.

Membership: FCA Year established: 2009 Number of franchise outlets: 250 Franchisees globally Initial franchise fee: $49,000 +GST Training & support: All franchisees undergo 2 weeks of training with ongoing support Locations available: Nationwide – non territory based

JAYMAK

242 Grenfell Street Adelaide SA 5000 Phone: 1300 529 625

KEY RETURNS

307 Selby Street Osborne Park WA 6017 Phone: 1300 250 162

MAIL PLUS PTY LTD GPO Box 586 Sydney NSW 2000 Phone: 1300 656 595

MAIL BOXES ETC

Level 1, 117 Willoughby Road Crows Nest 2065 NSW Phone: 1800 556 245

MIL-TEK WASTE SOLUTIONS 21/820 Princes Hwy, Springvale VIC 3171 Phone: 03 9547 8022

PMA SOLUTIONS FRANCHISE INSURANCE GPO Box 3595 Sydney NSW 2001 Phone: 1300 123 300

HR COACH

PO Box 2292 Fortitude Valley QLD 4006 Phone: 1300 550 674

IBALANCE BUSINESS INSTITUTE PO Box 859 Canning Bridge WA 6152 Phone: 1300 422 526

10 Solent Circuit Norwest Business Park Baulkham Hills NSW 2153 Phone: 02 9629 0800

POSTNET

Suite 8, 283 Little Alfred Street North Sydney NSW 2060 Phone: 02 9953 7070

POWERFRONT ONLINE SUCCESS Level 1 285 Lennox Street Richmond VIC 3121 Phone: 1300 795 520

PRECISION BADGES PO Box 1025, Chatswood NSW 2057 Phone: 1300 223 437

SHOPINSURANCE.COM.AU Level 1, 1140 Burke Road Balwyn North VIC 2104 Phone: 1300 123 300

SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 6680 8038

SOCIAL MEDIA BUSINESS BOOSTERS PO Box 757 Sanctuary Cove QLD 4212 Phone: 1300 298 898

STAYCLEAN HANDS PTY LTD 261 Churchill Rd Prospect SA 5082 Phone: 1300 769 967

SUNBELT BUSINESS BROKERS 2/39 East Esplanade Manly NSW 2094 Phone: 02 8966 8888

THE CONTACT GROUP Suite 93, Level 9, 8-24 Kippax Street Surry Hills NSW 2010 Phone: 1300 654 905

THE UNFAIR ADVANTAGE PO Box 583 Stone Corner QLD 4120 Phone: 1300 886 706

THEXTON ARMSTRONG Phone: 0411 517 770

TONER ACTION WESTERN AUSTRALIA PO Box 247 Bullcreek WA 6149 Phone: 08 9313 8593

VISION ALLIANCE

PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

VMBIZ

PO Box 4280 Robina Town Centre QLD 4230 Phone: 1300 558 626

YELLOW EXPRESS 57 Victoria Road Rozelle NSW 2039 Phone: 1300 935 569

“Most franchisors do not sell franchises but rather they award them to suitably qualified individuals.”

“There are things where you need to sit back and take time to reflect.”

David Banfield

87

AUSTRALIAN franchise listings

Children’s Products & Services ABC NURSERY HIRE

57 Seville Circuit Burleigh Waters QLD 4220 Phone: 1300 724 276

ANIMALS ON THE MOVE 76 Collie Road Gembrook VIC 3783 Phone: 1300 760 354

AUSTRALIAN BABY HANDS PO Box 7164 Bondi Beach NSW 2026 Phone: 02 8230 1513

FLIP OUT – TRAMPOLINE ARENA PTY LTD Suite 9/308 High Street Penrith NSW 2750 Phone: 02 47313233

HENNY PENNY HATCHING PO Box 1376 Kenmore QLD 4069 Phone: 0413 716 625

IMPRESSIONABLE KIDS PO Box 128 Brookvale NSW 2100 Phone: 07 4055 6946

JUMPING J-JAYS CASTLES & SLIDES 10/477 Tufnell Road Banyo QLD 4014 Phone: 1300 227 853

KINDY DANCE TIME PO Box 265 Darlington WA 6070 Phone: 08 9299 6611

LITTLE KICKERS

PO Box 947 Slacks Creek QLD 4127 Phone: 07 3299 3361

MINI MAESTROS

579 Lygon Street North Carlton VIC 3054 Phone: 03 9387 1500

PRECIOUS CARGO

79-83 Stephen Terrace St Peters SA 5069 Phone: 08 8363 5669

SHERPA SKIDS

3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4887

SOCCAJOEYS

PO Box 4119 Kogarah Bay NSW 2217 Phone: 1300 781 735

TABATINGA

PO Box 6707 Coffs Harbour NSW 2450 Phone: 0416 165538

THE FAIRIES CONCEPT STORES 65 Beulah Road Norwood SA 5067 Phone: 08 8132 2900

TWINKLE TOE BABY HAND & FEET SCULPTURES Phone: 1300 78 11 55

YOGA BUGS AUSTRALIA PO Box 168 Heidelberg VIC 3084 Phone: 0419 767 002

“Fit out of the premises can be costly.”

Jane Garber-Rosenzweig

88

Cleaning Services ACE CLEANING SERVICES 104 St Kilda Road St Kilda VIC 3182 Phone: 1300 505 848

AMAZING CLEAN

Phone: 0408 325 544

AMC COMMERCIAL CLEANING Level 1, 6 Keysborough Close Keysborough VIC 3173 Phone: 03 8769 6000

BEBRITE CLEANING Unit 5/4 Narabang Way Belrose NSW 2085 Phone: 1300 131 664

BILLY BROWN CLEANING 21/2 Carmen Drive Carlingford NSW 2118 Phone: 02 9872 6000

BIZZI BEEZ RESIDENTIAL CLEANING 2/15-23 Huntingdale Road Burwood VIC 3125 Phone: 1800 646 477

CHEM-DRY

Unit 4, 30 Park Road Mulgrave NSW 2756 Phone: 02 4587 6300

CLEAN GREEN STRATA

9/41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 66 11 82

CLEANING WIZARD

9 Frankston Gardens Drive Carrum Downs VIC 3201 Phone: 03 9776 4100

CLEANTASTIC

32A/41-49 Norcal Road Nunawading VIC 3131 Phone: 03 9872 6933

COVERALL CLEANING CONCEPTS Suite 4, 861 Doncaster Road Doncaster VIC 3109 Phone: 1800 676 068

DUPLEX CLEANING MACHINES 8/177-181 Beavers Road Northcote VIC 3070 Phone: 03 9482 4900

ELECTRODRY

95 Mitchell Road Cardiff NSW 2285 Phone: 02 4956 5600

ENVIROBLAST

Level 1, 91 Upton Street Bundall QLD 4217 Phone: 1300 668 113

EVERGLO COMMERCIAL CLEANING PO Box 912 Flagstaff Hill SA 5159 Phone: 1300 611 989

GRAHAMS HOME CLEANING CARE PO Box 2120 Ascot QLD 4007 Phone: 1300 134 035

HYDROKLEEN

PO Box 195 Labrador QLD 4215 Phone: 07 5574 4908

JAMES’ HOME SERVICES Unit 5/101 Brisbane Road Mooloolaba QLD 4557 Phone: 1800 442 268

JAN-PRO CLEANING SYSTEMS Suite 107, 12 Cato Street Hawthorn East VIC 3123 Phone: 03 9077 0075

JANI-KING AUSTRALASIA Suite 21, 13 Princeton Street Kenmore QLD 4069 Phone: 1300 364 694

JAZZ CLEANING

25 Pappas Way Carrara QLD 4211 Phone: 1300 135 339

JIM’S BIN CLEANING Phone: 131 546

JIM’S BLIND CLEANING Phone: 131 546

JIM’S CARPET CLEANING Phone: 131 546

JIM’S CLEANING Phone: 131 546

JIM’S PRESSURE CLEANING Phone: 131 546

JIM’S WINDOW CLEANING Phone: 131 546

KANKLEAN

102 Drummond Street Oakleigh VIC 3166 Phone: 1800 212 428

KEEN TO CLEAN GROUP 44 Garnsworthy Street Springvale VIC 3171 Phone: 1300 737 978

KENKLEEN WINDOW CLEANING PO Box 352 Balwyn VIC 3103 Phone: 1800 811 051

KLEENIT

Unit 1, 524 Abernethy Road Kewdale WA 6105 Phone: 1800 255 366

MASTERCARE FRANCHISING PO Box 340 Lane Cove NSW 2066 Phone: 1300 663 843

MR WOW

366 Rosewood-Laidley Road Rosewood QLD 4340 Phone: 07 5464 1130

OVENCLEAN

PO Box 71 Quinns Rocks WA 6030 Phone: 1300 683 625

OVEN FAIRY

79 Edinburgh Road Castlecrag NSW 2068 Phone: 02 9967 8733

OVENU

PO Box 698 Willetton WA 6955 Phone: 1300 683 682

PARASERVE CLEANING SERVICES 16 Turbo Drive Bayswater North VIC 3153 Phone: 03 9738 0000

PERFECTLY MAID

PO Box 429 Brighton VIC 3186 Phone: 1300 734 534

REDCLEAN

Unit 4G, 6 Jubilee Avenue Warriewood NSW 2102 Phone: 1300 293 949

STAIN BUSTERS CLEANING SERVICES PO Box 2927 Tuggeranong ACT 2901 Phone: 1300 0 STAINS (78246)

STEAMATIC AUSTRALIA 23-25 Jarrah Drive Braeside VIC 3195 Phone: 03 9587 6333

V.I.P. HOME SERVICES Offices in each State Phone: 13 26 13

Clothing Alterations & Drycleaning ALTER IT

PO Box 635 Malvern VIC 3144 Phone: 0418 352 753

DAISY H2O DRY CLEANING

Computer Products & Services AUSTRALIA WIDE IT

PO Box 1418 Buddina QLD 4575 Phone: 07 5444 8916

PO Box 164 Mooroolbark VIC 3138 Phone: 1800 350 509

COMPUTER TROUBLESHOOTERS 41 Tunks Street Northbridge NSW 2063 Phone: 1300 282 878

DR PC

Unit 1/233-235 Greenhill Road Dulwich SA 5065 Phone: 1300 855 911

GEEKS ON CALL

PO Box 6089, Halifax Street Adelaide SA 5000 Phone: 1300 652 519

130 Rouse Street Port Melbourne VIC 3207 Phone: 03 9646 0282

JIM’S COMPUTER SERVICES

KARL CHEHADE DRY CLEANING

PO Box 472 Burpengary Qld 4505 Phone: 1300 664 186

410 Unley Road Unley Park SA 5061 Phone: 08 8172 1277

STACKS OF SNACKS

Phone: 131 546

SACO TECHNOLOGY

SUPERGEEK.COM.AU Unit 3, 14 Randall Street Slacks Creek QLD 4127 Phone: 134 335

THE COMPUTER MARKET 15 Hudson Road Albion QLD 4010 Phone: 07 3256 2511

YELLOW EXPRESS 57-59 Victoria Rd Rozelle NSW 2039 Phone: 1300 YELLOW (1300 935569) Fax: 02 9810 0111 Contact: Troy Finch Email: mail@yellowexpress.com.au Website: www.yellowexpress.com.au Business description: Established in 1926, Yellow Express delivers locally, interstate, and internationally. Providing multiple income streams, we provide a unique, low cost opportunity for motivated individuals looking to own and operate their own business.

Year established: 1926 Number of franchise outlets: 80 Initial franchise fee: No “buy-in” cost Investment required: $49,950 – includes brand new vehicle Training & support: Comprehensive training and ongoing support Locations available: NSW

Distribution LOOKSMART ALTERATIONS Lvl 3, 73-75 Dunmore Street Wenthworthville NSW 2145 Phone: 02 9637 8222 Fax: 02 9637 8200 Contact: Ray Bryant Email: franchising@looksmartgroup.com Website: www.looksmartgroup.com Business description: LookSmart Alterations, the largest most trusted tailoring brand in Australia and New Zealand, is the service side of the fashion industry with a level of quality gaining the respect of leading fashion retailers, the corporate world and over one million satisfied customers.

Providing the perfect look through the perfect fit, LookSmart’s tailors are skilled in style, fit, alterations and maintenance to make sure every item of clothing suit an individual’s shape and style.

LookSmart Alterations is The Stylist Tailor.

Membership: FCA Year established: 1994 Number of franchise outlets: Over 120 across AUS & NZ Initial franchise fee: $25,000 to $50,000 Investment required: $125,000 to $175,000 Training & support: 2 to 4 weeks in-store training and ongoing support.

Locations available: In major shopping centres in Australia and New Zealand

“Generally it is thought that customers need to ‘see’ you at least six times before buying.”

AIV DEVELOPMENTS 347 Lytton Road Morningside QLD 4170 Phone: 07 3823 8734

AUSSIE FARMERS DIRECT Unit 2 / 9 Ferndell Street Granville NSW 2142 Tel: 1300 Milkman (6455 626)

BOOKS AND GIFTS DIRECT Suite 106, 29-31 Solent Circuit Baulkham Hills NSW 2153 Phone: 02 9899 9655

COFFEE MACHINE EXPRESS 15/20 Narabang Way Belrose NSW 2085 Phone: 1300 795 282

HUSH PREPAID

Level 1, Suite 7 210 Hume Highway Lansvale NSW 2166 Phone: 1300 739 265

MILPOST POSTIE NETWORK SYDNEY Level 2, 85 The Grand Parade Brighton-le-sands NSW 2216 Phone: 02 9567 9953

MBT FOOTWEAR

11 / 117 Old Pittwater Rd Brookvale NSW 2100 Phone: 02 9972 9988

PROCAL

6, 183-187 Northbourne Rd Campbellfield VIC 3061 Phone: 1300 776 225

PURATAP PTY LTD 60 North Terrace Kent Town SA 5067 Phone: 133 502

Educational & Training Systems ‘A’ 4 MATHS LEARNING CENTRES PTY LTD 5 St Johns Avenue Gordon NSW 2072 Phone: 02 9418 1277

ACTION COACH

1/44 Borthwick Avenue Murarrie QLD 4172 Phone: 07 3900 5500

BEGIN BRIGHT

PO Box 117 Pottsville NSW 2489 Phone: 1300 234 462

BRIAN TRACY INTERNATIONAL 142 North Melbourne St North Adelaide SA 5006 Phone: 1800 634 227

CBI COACHING

Locked Bag 1, Robina Town Centre Robina QLD 4230 Phone: 1300 416 100

CRESTCOM MANAGEMENT TRAINING PO Box 982 Edgecliff NSW 2027 Phone: 0410 860 000

EWORKS

Level 5, 437 St Kilda Road St Kilda VIC 3004 Phone: 1800 396 757

FORTE SCHOOL OF MUSIC PO Box 2237 Milton QLD 4064 Phone: 07 3871 0066

G4GUITARSCHOOLS

213 Concord Road North Strathfield NSW 2137 Phone: 0405 274 456

Katherine Grace

89

AUSTRALIAN franchise listings HELEN O’GRADY CHILDREN’S DRAMA ACADEMY PO Box 4100 East Gosford NSW 2250 Phone: 02 4322 9011

Electrical Safety Testing

HEY DEE HO MUSIC

Shop 2 No 1 Heversham Drive Seaford VIC Phone: 03 9786 3104

KIDS KORNER

PO Box 3333 Wetherill Park NSW 2164 Phone: 1300 909 901

KIP MCGRATH EDUCATION CENTRES PO Box 480 Newcastle NSW 2300 Phone: 02 4929 6711

LCL FUN LANGUAGES PO Box 690 Freshwater NSW 2096 Phone: 1300 707 288

LEADERSHIP MANAGEMENT AUSTRALIA 1400 Malvern Road Glen Iris VIC 3146 Phone: 1800 333 270

LITERACY CIRCLE

Shop 17. Tramore Place Killarney Heights NSW 2087 Phone: 1300 364 271

LYNN’S LEARNING Eighth Boulevard Springvale VIC 3171 Phone: 03 8794 8809

MARS VENUS COACHING PO Box 119 Mt Macedon VIC 3441 Phone: 03 5426 3246

MTM MOBILE TRAINING PO Box 371 Welshpool DC WA 6986 Phone: 1300 783 817

NUMBERWORKS’NWORDS AUSTRALIA Phone: 1300 386 266

READ AND EXCEED PTY LTD 2 Flagstaff Street Engadine NSW 2233 Phone: 1300 473 234

READY STEADY GO KIDS

Suite 5, Level 1, 3-9 Gordon Street Glenelg SA 5045 Phone: 1300 766 892

RED DAY COACHING Locked Bag 5010 Caloundra DC QLD 4551 Phone: 07 5413 9293

TARGET TRAINING PO Box 1101 Pymble NSW 2073 Phone: 1300 736 005

THE DRUG DETECTION AGENCY PO Box 300 647 Albany NZ 0632 Phone: NZ +64 9 477 0032

THE REAL LEARNING EXPERIENCE PO Box 270 Kingston TAS 7051 Phone 03 6229 8302

WENDY’S MUSIC

Studio 53 Greville Road Rosanna VIC 3084 Phone: 03 9457 1158

WORLD OF MATHS PO Box 29 Arundel QLD 4214 Phone: 1800 634 218

90

“You need to believe in the power of the brand and be proud to represent that brand and wear their uniforms.”

Robert Graham

Appliance Tagging Services Pty Ltd 80 Patterson Road Bentleigh VIC 3204 Phone: 1300 287 669 Fax: 1300 795 287 Contact: Steve Wren Email: steve@ats.com.au Website: appliancetaggingservices.com.au Business description: FCA Emerging Franchisor of the Year 2011 FCA National Franchisee of the Year 2013 (less than 2 staff) ATS are Australia-wide specialists in Electrical Safety Testing in accordance with AS/NZS 3760:2010.

ATS has experienced enormous growth with franchises in all States & Territories. No prior experience is required, just a passion for safety and a commitment to your business.

Offering expert technical, business and sales support, access to our National client base, comprehensive on and off-site training and minimal franchisee administration, ATS may be just the opportunity for you.

Membership: FCA Year established: 2006 Number of franchise outlets: 44 Initial franchise fee: $35,000 Investment required: $47,000 Training & support: 2 weeks initial training plus ongoing training and support Locations available: Territories available across all States and Territories

BRAD’S TEST AND TAG

Employment / Personnel Services EQUINE STAFF EMPLOYMENT 6 Elm Street Goulburn NSW 2580 Phone: 0429 859 597

EXPRESS EMPLOYMENT PROFESSIONALS Suite 11, 31-33 Waterloo Road North Ryde NSW 2113 Phone: 02 9870 7233

FRONTLINE RECRUITMENT GROUP 11/70 Pitt Street Sydney NSW 2000 Phone: 02 8016 5400

GRACE WEBSTER RECRUITMENT PO Box 4075 Norwood South SA 5067 Phone: 1300 325 007

K2 RECRUITMENT

Level 27, Australia Square 264 George Street Sydney NSW 2000 Phone: 1300 558 104

RESUMEONE.COM.AU PO Box 359 Buddina QLD 4575 Phone: 1800 008 397

RESUMES FOR RESULTS PTY LTD PO Box 731 Five Dock NSW 2046 Phone: 02 9747 4116

99 Muriel Avenue Moorooka QLD 4105 Phone: 07 3848 9900

Entertainment

JIM’S TEST AND TAG Phone: 131 546

MOBILE TEST AND CALL PO Box 492 Booval QLD 4302 Phone: 1300 662 119

“The most fundamental decision that you must make is whether you are suited to running a franchise business.”

“You need to know your financial parameters as you set out in search of a franchise.”

Tim Kilham

9D ACTION CINEMAS PO Box 1333 Double Bay NSW 1360 Phone: 1300 855 435

BIG FUN

GPO Box 1992 Sydney NSW 2001 Phone: 1800 244 386

EXTREME DRIVING.NET PO Box 1170 Leichhardt NSW 2040 Phone: 1800 648 846

FLIGHT EXPERIENCE Ultimo NSW 2007 Phone: 02 9280 2455

GAMES 2 U

PO Box 302 Narellan NSW 2567 Phone: 1300 780 562

LIGHTSOUNDS

PO Box 19 Canterbury NSW 2193 Phone: 02 9560 0300

TIMEZONE AUSTRALIA Locked Bag 9 Northbridge WA 6865 Phone: 08 9427 0500

“Under a franchising arrangement, the franchisee is the ‘customer’ of the franchisor and consumers are customers of the franchisee.”

Food - Bakeries BAKER’S CLUB

PO Box 1001 Ashmore QLD 4214 Phone: 07 5532 7518

GARLO’S PIES

Unit 3, 2A Burrows Road St Peters NSW 2044 Phone: 02 9519 5504

MUFFIN BREAK

424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200

PRETZOS RETAIL

Suite 90, Citywest Business Centre 102 Railway Street, West Perth WA 6005 Phone: 08 9262 6010

SPANISH DOUGHNUTS 9 Elizabeth Street Melbourne VIC 3000 Phone: 03 9654 5577

Professor Lorelle Frazer

BAKERS DELIGHT Event / Party Products & Services A BALLOON AND PARTY CENTRE 116 Main Street Croydon VIC 3136 Phone: 03 9725 1432

A TABLE FOR SIX

PO Box 641 Aspley QLD 4034 Phone: 0422 814 321

BEER IN A BIN

Phone: 08 82687123

PARTY PLUS

64 Seaward Loop Sorrento WA 6020 Phone: 1300 366 234

PJK PARTY HIRE

PO Box 7093 North Bundaberg QLD 4670 Phone: 1800 425 853

S & K CANDY BUFFET BARS 29-30 Branca Court Narre Warren North VIC 3804 Phone: 03 9703 1135

SENOR PAELLA CATERING 115-121 Dulong Road Dulong QLD 4560 Phone 07 5476 2292

WALKERS PARTY HIRE Unit 7/ 707 Forest Drive Peakhurst NSW 2210 Phone: 02 9533 4429

“There is a leap of faith by the franchisee that they have chosen a franchise system which will meet their expectations.”

Level 1, 293 Camberwell Rd Camberwell VIC 3124 Phone: 1300 309 759 Contact: Franchisee Recruitment Team Email: franchiserecruitment@

bakersdelight.com.au Website: www.bakersdelight.com.au Business description: With over 700 bakeries worldwide and global turnover for Bakers Delight/COBS Bread of $575M 2012/13, the company earns the title of ‘Australia’s Most Successful Bakery Franchise.’

Over three decades, this Australian success story has built a strong brand with a distinctive image and has fostered a loyal customer base in local communities around Australia.

Bakers Delight holds a healthy 12.7 per cent of the Australian bread market (Roy Morgan Single Source data September 2013) – a stable market based on Australia’s love for freshly baked bread, and growing demand for nutritionally sound produce.

As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery. No previous bakery experience is necessary.

Take the first step and contact the Bakers Delight franchise recruitment team.

New and existing bakeries are available for purchase across Australia.

Year Established: 1980 Number of Franchise Outlets: 600 across Australia Investment required: 30% or $150,000 Training & Support: Full business and baking training provided as well as ongoing operational and network support.

Locations available: Across Australia

BANJO’S TASMANIAN BAKERY CAFE GPO Box 491 Hobart TAS 7001 Phone: 03 6210 5000

BIG DAD’S PIES

PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

THE CHEESECAKE SHOP PTY LTD 2 Lisbon Street Villawood NSW 2163 Phone: 02 9723 1011 Fax: 02 9727 6771 Contact: Nick Avgerinos Email: nicka@cheesecake.com.au Website: www.franchise.cheesecake.com.au Business description: The Cheesecake Shop is one of Australia’s favourite brands with a network of almost 200 stores. Established in 1991, the Cheesecake Shop has twice been awarded the Franchise Council of Australia’s prestigious Franchisor of the Year award placing the Cheesecake Shop amongst the very best of franchise systems.

The combination of a well known brand, a great system and franchisee enthusiasm makes a great recipe for success!

Membership: Franchise Council of Australia Year established: 1991 Number of franchise outlets: Approx. 200 Initial franchise fee: $22,500 + GST Investment required: Range from $200,000 to $800,000 Training & support: 4 weeks full time initial training Locations available: Australia wide

“Being part of a franchise means you have to play by the rules of the system.”

BREADTOP

“There are numerous tricks and traps that an experienced franchise specialist will be able to identify.”

Robert Toth

215 Swanston Street Melbourne VIC 3000 Phone: 03 9639 3133

BRUMBY’S BAKERIES LIMITED PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

BRUMBY’S GO!

PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

FERGUSON PLARRE BAKEHOUSES

“Good faith will require both parties to a franchise agreement to remain loyal to the contract they have entered into.”

Dr Michael Schaper

PO Box 218 Niddrie VIC 3042 Phone: 03 9336 3200

91

AUSTRALIAN franchise listings

Food – Coffee & Cafés AROMA CAFÉ

PO Box 1626 Melville South WA 6156 Phone: 08 9337 5177

AROMAS

Unit 2, 60 Alexandra Place Murarrie QLD 4172 Phone: 07 3393 9324

BB’S CAFÉ

PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

“Completing the recruitment process successfully is not the end game - rather it is the commencement of the franchisor/franchisee relationship.”

Suzanne Jarzabkowska CAFÉ BUZZ 20 Orr Street Port MacQuarie NSW 2044 Phone: 0412 825 882

CHARLIE LOVETT FRANCHISING Suite 4, Level 15, 227 Elizabeth Street Sydney NSW 2000 Phone: 02 9146 4930

CAFE2U PTY LTD PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (1300 CAFE2U) Fax: 02 9451 2105 Contact: John Stanton Email: jstanton@cafe2u.com Website: www.cafe2u.com.au Business description: Cafe2U is the world’s no.1 mobile café system.

With over 245 franchises worldwide, this Australian owned system offers a total business solution including comprehensive training and full-time ongoing support.

Cafe2U’s unique ‘Acceleration Package’ assigns each franchisee a dedicated Franchisee Coach who launches the business alongside them. A revenue guarantee is also offered so you are ensured higher profits sooner.

A café without the hassles of rent or long hours provides the freedom to enjoy the lifestyle you deserve.

Membership: FCA, FANZ, IFA Year established: 2000 Number of franchise outlets: 150+ in Australia, 245+ worldwide Initial franchise fee: Included in purchase price Investment required: $129,990 + gst Training & support: Cafe2U’s unique Acceleration Package includes 4 weeks initial training. This comprises of classroom style business training, barista training and 2 weeks of a dedicated Franchisee Coach to build the business with the new franchisee.

Ongoing support is with a dedicated Franchisee Development Manager.

Locations available: Australia wide

“Franchising is not a new business concept and has now been adapted in various forms across most industry sectors in Australia.”

Marwan Kojok

CHOCOLAT DESSERT DESTINATION 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

CHOCOLATERIA™ SAN CHURRO Suite 1, Level 1, 281 Brunswick Street, Fitzroy VIC 3065.

Phone: 1300 797 620

CIBO ESPRESSO

Unit 4, 424 North East Road Windsor Gardens SA 5087 Phone: 1300 242 624

COFFEE CULTURE

PO Box 1082 Crows Nest NSW 1585 Phone: 0414 161 941

COFFEE GURU

Unit 7 / 3 Box Road Taren Point NSW 2229 Phone: 02 6166 4878

CREMA ESPRESSO

PO Box 92 Varsity Lakes QLD 4227 Phone: 07 5562 5516

CREPE AFFAIR

PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 CREPES (273737)

DL COFFEE

24 Leoni Crescent Lamb Island QLD 4184 Phone: 0417 419 365

EASYWAY AUSTRALIA

Unit C1, 200 Coward Street Mascot NSW 2020 Phone: 02 8339 1031

ESPRESSO ESSENTIAL 32 Hutchinson Street Burleigh Heads QLD 4220 Phone: 1300 377 368

GELARE

Unit 3, 26 Bowen St Cardinia WA 6163 Phone: 08 9331 1788

GLORIA JEAN’S COFFEES 11 Hoyle Avenue Castle Hill NSW 2154 Phone: 02 9894 2177

HARRY’S CAFÉ DE WHEELS PTY LTD 562 Harris Street Ultimo NSW 2007 Phone: 02 9211 2506

92

HUDSONS COFFEE Level 6, 257 Collins Street Melbourne VIC 3000 Phone: 03 8631 7700 Fax: 03 8631 7799 Contact: Julia Hewagama Email: julia@hudsonscoffee.com.au Website: www.hudsonscoffee.com.au/

franchising Business description: At Hudsons Coffee, we know the perfect coffee doesn’t just stop with the delicious taste and lingering aromas – it’s also about the overall experience – from our efficient and friendly service, to the warm and inviting ambience of our stores. We like to share our passion for the bean and blend it with the strength, stability, consistency, efficiency and unpretentiousness of a franchise.

Membership: FCA Year established: 1998 Number of outlets: 76 Initial franchise fee: $60,000 (10 year Franchise Agreement) Investment required: $300,000 - $400,000 Training & support: We provide you with a comprehensive four week training program and then additional in store support on open.

Ongoing support is provided by your specialised Franchise Consultant.

Locations available: Australia wide

JAMAICA BLUE CAFE

Level 1, 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200

LATTE CARTELLE

6 Alden Court Cheltenham VIC 3192 Phone: 1300 783 342

LAVA CARTS

PO Box 5268 Mackay QLD 4741 Phone: 0458 202 649

LOVE COFFEE & CREPES PO Box 1086 Rozelle NSW 2039 Phone: 02 9817 7592

MICHEL’S PATISSERIE PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

MUFFIN BREAK BAKERY CAFE Level 1, 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200

MUZZ BUZZ

Hallmarc Business Park Unit C9, 2A Westall Road Springvale VIC 3171 Phone: 03 9544 9166

PALEO CAFÉ

PO Box 1933 Cairns, QLD 4870 Phone: 07 4225 5388

PIE FACE

27 Cadogan Street Marrickville NSW 2204 Phone: 1300 048 411

“Before hiring, it is important that you understand your workplace obligations.”

PRESSE CAFÉ

227 Elizabeth Street, Sydney NSW Phone: 0411 540 302

RAW ENERGY CAFÉ

Shop 3, Mantra International Resort The Esplanade Mooloolaba Beach QLD 4572 PhoneL 07 5444 2111

SHINGLE INN CAFÉS Suite 4, 23 Breene Place Morningside QLD 4170 Phone: 0431 649 450

THE CHOCOLATE ROOM Factory 4, 30 Leather Street Breakwater VIC 3219 Phone: 03 5229 6716

THE COFFEE CLUB PO Box 5786 West End QLD 4101 Phone: 07 3010 3000

THE COFFEE EMPORIUM Level 1, 51 Phillip Street Parramatta NSW 2150 Phone: 02 9635 1222

THEOBROMA

3A Kia Crt Preston VIC 3072 Phone: 03 9480 1030

XOCOLATI

11 Strathalbyn Street Kew East, VIC 3102 Phone: 03 9857 0971

XPRESSO MOBILE CAFé PO BOX 57 Carina QLD 4152 Phone: 1300 655 559 Contact: Jonathan Payne Email: jonathan@xpresso.com.au Website: www.xpresso.com.au Business description: Xpresso Mobile Cafés operate in areas nationally where there are little to no fixed location café options for the workforce in commercial and light industrial precincts.

We supply premium Di Bella Coffee products – both hot and cold. Frappes, energy drinks, bottles of water and light food options such as gourmet cookies that are designed to complement the enjoyment of an awesome espresso coffee.

Xpresso Mobile Cafés also have the ability to custom grind beans from a dedicated bean display cabinet and then weigh, heat seal the bag and retail with Eftpos. We also stock Di Bella Coffee specialty capsules that fit the ‘Nespresso’ pod machine. Both of these services are unique to Australia.

Membership: FCA Year established: 2012 Number of franchise outlets: 15 Initial franchise fee:$25 000 Investment required: $119 500 + GST (turn key business) Training & support: 3 weeks training, lifetime support, dedicated coach Locations available: Western Sydney, Melbourne, Perth, Adelaide, Brisbane

ZARRAFFA’S COFFEE 1/54 Siganto Drive Helensvale QLD 4212 Phone: 07 5500 0800 Fax: 07 5500 0900 Contact: Franchise Manager Email: franchise@zarraffas.com Website: www.zarraffas.com Business description: Zarraffa’s Coffee is an Australian-owned and operated retail coffee franchise chain, with head office operations based on the Gold Coast, since 1997. The successful growth of the company stems from a dedication to a consistently high standard of product and service, in addition to business innovations such as drive thru stores.

The award-winning franchise group operates over 65 stores throughout Queensland, New South Wales and Western Australia. Zarraffa’s Coffee healthy expansion is attributable to a strong commitment to their mission statement of striving to make ‘an individually perfect cup of coffee…every time’. This mantra is the foundation of all facets of the business from frontline customer service to ongoing franchise training; ensuring delivery on this promise to the loyal customer base.

Membership: FCA Year Established: 1996 Number of Franchise Outlets: 65+ Investment required: $700,000 - $750,000 + GST turn key operation Support: Initial training and continued operational support.

Locations available: Visit www.zarraffas.com

Food – Restaurants & Dining Rooms BEACH HOUSE BAR & GRILL PO Box 6128 Upper Mt Gravatt QLD 4122 Phone: 07 3420 0711

BROTZEIT INTERNATIONAL PTE LTD 564 Pagoda Street Singapore 059215 Phone: 0411265 441

BURRITO BAR

Rosalie Village 2/11 Nash Street Rosalie QLD 4064 Phone: 07 3367 0256

“To ensure you get the most from your new employee, you should invest time in a thorough induction.”

Greg Jennings

FASTA PASTA PTY LTD Level 1, 137 The Parade (Entry Via Edward St) Norwood SA 5067 Phone: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au Business Description: With our authentic Italian background and 30-year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with more healthy options and commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year 2012’.

This is a great opportunity to be part of our winning national franchise team.

Membership: Franchise Council of Australia Year established: 1990 Number of franchise outlets: 34 Initial franchise fee: $50,000 + GST Investment required: $650,000 - $950,000 Training & support: 12 weeks training in one of our company stores Locations available: Nationally

DOME COFFEES AUSTRALIA PTY LTD

FRESH – HEALTHY CAFES

EATOUT RESTAURANT GUIDES

FRUIZBERRY

Old Peninsula Hotel, 219-221 Railway Parade Maylands WA 6051 Phone: 08 9386 3099

Australia and New Zealand Phone: 1300 019 925

“Every franchisee should know how long they plan to operate their business before they even buy it.”

8A Gala Grove Kirra QLD 4225 Phone: 07 5668 9073

C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

GRILL’D – HEALTHY BURGERS 26 Liddiard Street Hawthorn VIC 3122 Phone: 03 9819 0071

HOG’S BREATH CAFÉ Level 1, 152 Shore Street Cleveland QLD 4163 Phone: 07 3286 9022

Jason Gehrke

93

AUSTRALIAN franchise listings

“Positive affirmations are simply positive statements said in the present tense to affirm something to be true.”

Tania Allen

LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Phone: 03 9460 6700 Fax: 03 9460 3099 Website: www.laporchetta.com Email: franchising@laporchetta.com Business description: La Porchetta is one of Australia and New Zealand’s largest fully licensed Italian family of restaurants. Established in 1985, La Porchetta serves pizza, pasta and main meal dishes using developed recipes for delicious dishes.

No cooking experience required; only a love for Italian cuisine. La Porchetta has tried and tested systems in place including a fully comprehensive induction training, polices, manuals and ongoing support.

Membership: Proud members of Franchise Council of Australia & Restaurant and Catering Victoria Year established: 1985 Number of units: Approx 70 Investment required: La Porchetta Restaurant $460,000 - $520,000 Training & support: Full comprehensive training and ongoing support Locations available: Australia & New Zealand

MAYA MASALA

291 Williams Street Northbridge Perth WA Phone: 08 9565 6575

McDonald’s Australia

THEOBROMA LOUNGES, pavilions, BARS

21 – 29 Central Ave Thornleigh NSW 2120 Phone: 02 9875 6666 Fax: 02 9875 6550 Contact: Lilian Tartaglia Email: franchising@au.mcd.com Website: https://mcdonalds.com.au/

franchiseopportunities Business description: In 43 years, McDonald’s Australia has grown from 1 restaurant to over 930 restaurants across the country. From its first restaurant in 1971 through to today, the ‘golden arches’ has managed to maintain its position as one of the most popular quick service restaurants in Australia.

As a McDonald’s franchisee you’re stepping into one of the world’s most successful brands and all that comes with it.

Think world-class systems and training, the globally acclaimed franchise model, and the kind of stability and returns that will deliver the success you’ve worked hard to enjoy.

Membership: FCA Year established: 1971 Number of franchise outlets: 930 Initial franchise fee: $60,000 for a 20 year term Investment required: $800,000 + in equity Training & support: Min. 9 months full time unpaid extensive training and ongoing support Locations available: Australia wide

3A Kia Crt Preston VIC 3072 Phone: 03 9480 1030 Fax: 03 9480 1035 Contact: Ben Email: franchising@theobroma.com.au Website: www.Theobroma.com.au Business Description: The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods” The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

Our franchise offers: • Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail • Highest quality chocolate products.

• Full training provided.

• Professional support team with a range of skills to assist you.

With new stores opening in countries across the globe, be part of something special.

Membership: FCA, BFA Year established: 2006 Number of franchise outlets: 24 worldwide Initial franchise fee: $40,000 Investment required: $200,000 to $500,000 Locations available: Australia, New Zealand, UK & various other countries

MOEVENPICK ICE CREAM 254 – 295 Wellington Road Mulgrave VIC 3170 Phone: 03 9565 7688

NANDO’S AUSTRALIA 40 Mollison Street Abbotsford VIC 3067 Phone: 03 9385 0777

ORIENTAL TEAHOUSE 455 Chapel Street South Yarra VIC 3141 Phone: 03 9826 0168

OUTBACK JACKS BAR & GRILL

“The process of mediation seeks to be collaborative and co-operative, rather than competitive.”

“Mediation is a helpful process for both parties, whether they are the complainant or respondent.”

Hong-An King

94

Suite 31104, SPC 3, 9 Lawson Street Southport QLD 4215 Phone: 07 5532 7071

PANAROTTI’S

Unit 4 / 37-47 Borec Road Penrith NSW 2750 Phone: 02 4720 5522

SSS BBQ BARNS

New England Highway Tamworth NSW 2340 Phone: 02 6762 2238

TACO BILL MEXICAN RESTAURANTS 375 Clarendon St South Melbourne VIC Phone: 03 9690 2077

“Membership also means solidarity.”

The Franchise Council of Australia

TOSCANIS CAFÉ BAR AND RESTAURANT PO Box 2067 Mansfield QLD 4122 Phone: 07 3349 2042

VABY’S MEDITERRANEAN GRILL Unit 14, 37-47 Borec Road Penrith NSW 2750 Phone: 02 4677 1018

WILD CAKTUS

84 - 86 Yarrara Road Pennant Hills NSW 2120 Phone: 02 9484 6066

ZAMBRERO

Unit 3, 105A Vanessa Street Kingsgrove NSW 2208 Phone: 02 8068 8131

“If the franchisee wishes to sell, the franchisor will usually have first right of refusal to acquire the franchise.”

Robert Toth

Food – Retail BOOST JUICE BARS

NEW ZEALAND NATURAL Level 3 / 8 West Street North Sydney NSW 2060 Phone: 02 9460 3344

Level 1, Tower 2, Chadstone Place 1341 Dandenong Rd Chadstone VIC 3148 Phone: 03 9508 4431

Level 1, 1 Short Street Leichhardt NSW 2040 Telephone: 02 9569 7866

5 Henry Street, Loganholme QLD 4129 Phone: 07 3423 0555

THE CHEESECAKE SHOP PO Box 202 Villawood NSW 2163 Phone: 02 8790 1055

COLD ROCK ICE CREAMERY

DONUT KING

PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

DREAMY DONUTS

Level 1 / 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200

FLANNERYS NATURAL GROCERS Unit 2/38 Eastern Service Road Stapylton QLD 4207 Phone: 07 5519 9999

FOODCO GROUP PTY LTD Level 1 / 31-33 Knox Street Double Bay NSW 2028 Phone: 02 9302 2200

FRITZ GELATO

PO Box 656 Toorak VIC 3142 Phone: 03 9826 6114

GELATINO

1/400 Fitzgerald Street North Perth WA 6006 Phone: 08 9228 4405

GELATISSIMO

PO Box 6646 Silverwater NSW 2128 Phone: 02 8845 0100

GOLDEN NUTS FRANCHISING 61A Athens Road Onehunga Auckland NZ Phone: +64 21 126 3059

INDIA AT HOME

Unit 2/96-100 Rodeo Drive Dandenong VIC 3175 Phone: 03 9792 3839

KICK! JUICE BARS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200

LAS OLAS

130 High Street Belmont VIC Phone: 03 5244 4424

LENARD’S

Level 1, 225 Montague Road West End QLD 4101 Phone: 07 3100 7800

LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552

MR JAFFLE

PO Box 4530 Bundaberg QLD 4670 Phone: 07 4181 1773

MRS FIELDS

Suite 2A, 84 Darley Street Mona Vale NSW 2103 Phone: 02 9998 4800

Locked Bag 30 Acacia Ridge QLD 4110 Phone: 07 3715 3000

SUMOSALAD

BUCKING BULL

Suite 3, Level 8, 616 St Kilda Road Melbourne VIC 3001 Phone: 03 9533 9932

SPAR AUSTRALIA LIMITED

TRAMPOLINE GELATO

NIGHTOWL CONVENIENCE PO Box 8326 Woolloongabba QLD 4102 Phone: 0403 188 027 Fax: 07 3088 1212 Cpntact: David Morriss Email: franchises@nightowl.com.au Website: www.nightowl.com.au Business description: NightOwl is Australia’s largest stand-alone convenience brand offering fantastic franchising opportunities across Qld, NSW and Vic. Our brand strength, state of the art IT platform, online training and support, site selection process, construction planning, merchandising knowledge and marketing expertise dictates that our franchisees are set-up for success and start their business lives on the right foot.

If you have a passion for retail and a desire to be your own boss, we may have the perfect opportunity for you.

Membership: Australian Association of Convenience Stores, Franchise Council of Australia Year established: 1987 Number of franchise outlets: Over 60 stores Initial franchise fee: $59,500 + GST Investment required: Start up costs from $450,000 + GST Training & support: Full training provided.

Four week induction program and ongoing development assistance Locations available: Brisbane, Gold Coast, Sunshine Coast, Mackay, Townsville, Cairns, NSW & Regional Cities

NUTSHACK

182 Stawell Street Burnley VIC 3121 Phone: 03 8416 0316

TUTTI FRUTTI

PO Box 308 South Perth WA 6951 Phone: 08 9367 3999

VAN GO COFFEE & JUICE Phone: 1300 662 906

WASABI WARRIOR PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200

WRAY ORGANICS

PO Box 1277 Coolangatta QLD 4225 Phone: 07 5536 7291

YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 3013 Phone: 1300 734 433

Food – Take Away A LA TURKO 3/7 Birmingham Avenue Villawood NSW 2163 Phone: 02 9723 0300

ALI BABA

29 Williamson Road Ingleburn NSW 2565 Phone: 02 9829 8600

BING BOY

C/O FRANCHISED FOOD COMPANY Suite 3, Level 8, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9824 5855

52 – 62 King William St Adelaide SA 5000 Phone: 08 8231 9635

PARADISE FRESH

101 Princes Highway Trafalger VIC 3824 Phone: 03 5633 2139

PO Box 1556 Tamworth NSW 2340 Phone: 0429 655 650

PIZZA HUT

Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023

PRIMAL PANTRY

5 Henry Street Loganholme QLD 4129 Phone: 07 3175 0640

ROYAL COPENHAGEN ICE CREAM CONE PO Box 382 Mona Vale NSW 2103 Phone: 02 9997 2296

SEVEN SEAS SEAFOOD CAFE 5 Henry Street Loganholme QLD 4129 Phone: 07 3175 0637

SKEWERZ KEBABZ 5 Henry Street Loganholme QLD 4129 Phone: 07 3175 0632

BK’S TAKEAWAY

BUBBAS PIZZA PASTA & MORE 287 Maroondah Hwy Ringwood VIC Phone: 03 9879 7770

BURGER EDGE

PO Box 272 Altona VIC 3018 Phone: 0459 220 141

CHARCOAL CHICKEN EXPRESS PO Box 7068 Karawara WA 6152 Phone: 08 9258 6011

CHICKEN EXPRESS SYSTEM PO Box 912 Fairfield NSW 2165 Phone: 0415 500 500

CHICKEN TREAT

1 Whipple Street Balcatta WA 6025 Phone: 08 9240 9777

95

AUSTRALIAN franchise listings COOLABAH TREE CAFÉ

EAGLE BOYS DIAL-A-PIZZA

OLIVER’S REAL FOOD

COUNTRY CHICKEN

FANCY FILLINGS

OPORTO FRANCHISING

CROISSANT EXPRESS

FIVE DOGS

PASTAGOGO

PO Box 226 Arundel QLD 4214 Phone: 07 5573 0255

6 Reichert Drive Ernest QLD 4214 Phone: 07 5571 6722

540 Hay Street Perth WA 6000 Phone: 08 9218 9074

CRUST GOURMET PIZZA BAR Level 3/159 High Street Prahran VIC 3181 Phone: 03 9514 4000

Level 1, 493 Ipswich Rd, Annerley QLD 4103 Phone: 07 3373 1000

Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4460

290 Brunswick Street Fortitude Valley QLD 4006 Phone: 0432 455 444

FITCHIPS

PO Box 218, Subiaco Perth WA 6904 Phone: 0402 099 911

FROOTA FROZEN YOGHURTS 17 Market Street Box Hill, VIC 3128 Phone: 03 9972 8892

GFC CAFÉ

Unit 1/17 Learjet Drive Caboolture QLD 4510 Phone: 07 5495 3157

DOMINO’S PIZZA ENTERPRISES 485 Kingsford Smith Drive, Hamilton, Brisbane QLD Phone: 1300 131 888 Contact: Ashleigh Williams Email: franchise.recruitment@dominos.com.au Website: www.dominos.com.au Business description: Domino’s Pizza Enterprises is the master franchisor for the Domino’s Pizza brand in Australia, New Zealand, France, Belgium, The Netherlands and Japan. Across these six markets, DPE and its franchisees currently operate over 1300 stores and sell over 90 million pizzas annually.

Domino’s is also one of the world’s most advanced digital retailers. Offering mobile ordering apps, pizza creation app and the real-time pizza tracker. Also on the forefront are healthier alternatives, product innovation and technological advancements.

Year established: 1983 Number of franchise outlets: Over 1300 stores Initial franchise fee: $60,000 Investment required: 40% of the total investment in cash and/or available equity Training & support: There is no better time to join the success and take advantage of the extremely impressive and highly developed franchising system. Site selection, lease negotiation, store fit out, comprehensive preopening training, co-ordinations of suppliers, group purchasing power, store appraisals, ongoing training and marketing promotions are all part of the suite of services offered to Dominos Franchisees.

So if you’re looking for a franchise that delivers on your goals you can’t go past Domino’s.

Locations available: Aus & NZ

“You must factor in the appropriate amount of time, and sometimes cost, to fully engage in due diligence investigation.”

David Banfield

96

GOLDEN ROAST (THE) PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700

GO SUSHI

PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200

HEALTHY HABITS

Level 6, 428 George Street Sydney NSW 2000 Phone: 02 9224 0460

HUNGRY JACK’S

1183 Toorak Road Camberwell VIC 3124 Phone: 03 9831 7100

JESTERS

8A O’Connor Way Wangara WA 6065 Phone: 08 9309 2200

KFC

20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3000

MAD MEX FRESH MEXICAN GRILL Q537 Queen Victoria Building NSW 1230 Phone: 02 9550 8115

MARIES PIZZA

55 Andrews Road Tallebudgera QLD 4228 Phone: 07 5533 9805

MYO

76 Bennett Drive Canning Vale WA 6155 Phone: 08 9315 3966

NANDO’S

PO Box 3678 Tuggerah NSW 2259 Phone: 0434 390758

Level 5, 619 Pacific Hwy St Leonards NSW 2065 Phone: 1300 727 129

393 Glynburn Road Kensington Park SA 5068 Phone: 0402 211 599

PIZZA CAPERS

3/38 Limestone Street Darra QLD 4076 Phone: 07 3279 3311

PIZZACUTTERS GOURMET PIZZA PO Box 294 Cherrybrook NSW 2126 Phone: 02 9629 6788

PIZZA HUT

Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023

PURE+NATURAL

Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400

RED ROCK NOODLE BAR PO Box 1463 Capalaba QLD 4179 Phone: 1300 473 376

RED ROOSTER

Level 1 - Unit 17 202 Ferntree Gully Road Nottinghill VIC 3168 Phone: 03 9582 8716

SALSA’S FRESH MEX GRILL

Level 1, Tower 2, Chadstone Place 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4417

SARPINO’S PIZZERIA 2/29-33 Gympie Way Willetton WA 6155 Phone: 08 9457 7722

SCHNITZ FRANCHISING PTY LTD Level 2, 3 River Street South Yarra VIC 3141 Phone: 1300 729 900

SPUDBAR

Suite 1, 574 Plummer Street Port Melbourne VIC 3207 Phone: 03 8638 9999

SUBWAY® RESTAURANTS PO Box 313 Fortitude Valley QLD 4006 Phone: 1800 630 355

SUMOSALAD

Level 1, 1 Short Street Leichhardt NSW 2040 Phone: 02 9569 7866

SUNSHINE KEBABS

453 Lygon Street North Brunswick East VIC 3057 Phone: 03 9385 0777

Office H27, Victoria Point Lakeside 11 Bunker Road Victoria Point QLD 4165 Phone: 07 3207 0422

NOODLE BOX

TASTY THAI

OCEAN MASTER INTERNATIONAL

THE CREPE CAFÉ

Suite 13a 661-663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200

PO Box 5327 Marrickville NSW 1475 Phone: 02 8004 2998

109 / 260 Collins Street Melbourne VIC 3000 Phone: 03 9654 9899

Box 2 Allgas Building Southbank QLD 4101 Phone: 07 3846 1008

TRIOS WRAPS

Ste 1/Lvl 1 902 Mt Alexander Rd Essendon VIC 3040 Phone: 03 9370 5833

URBAN BURGER

23/75 Waterway Drive Coomera QLD 4209 Phone: 07 5580 1608

GAUCI FRANCHISING

75 Northeast Road Collinswood SA 5081 Phone: 0419 431 431 or PH: 08 83443556

FRANCK PROVOST 129 Bourke Street Woolloomooloo NSW Phone: 1300 372 624

209 Fullarton Road Eastwood SA 5063 Phone: 0419 500 675

BLOW DRY BAR Phone: 0400 228 053 Contact: Kirsten Harris Email: franchise@blowdrybar.com.au Website: www.blowdrybar.com.au Business description: Made famous by its Signature Blow Dry, Blow Dry Bar is recognised as one of Australia’s leading hair franchise chains. As a full service salon, our unique point of difference is that we are positioned in the affordable luxury market offering our clients a quick ‘pick me up’ blow dry and through to style cuts, fashion colour work, hair ups and glamour make up for special occasions. As a Blow Dry Bar franchisee, you have likely worked in a similar field or have had previous business ownership.

Being a hairdresser is not a prerequisite for our investment opportunity.

Membership: Australian Hairdressing Council Year established: 2008 Number of franchise outlets: 8 Initial franchise fee: $35,000 Investment required: From $165,000 Training & support: Induction training on full business operations, including product and supplier education and systems training.

Ongoing training and mentoring.

Locations available: Melbourne, Sydney, Brisbane, Adelaide

BOSSY HAIR

PO Box 2131 Ashgrove West QLD 4060 Phone: 07 3366 6713

COLORBAR

Po Box 523 Coolangatta QLD 4225 Phone: 1300 877 325

I WISH A…MOBILE HAIRDRESSER PO Box 40 Woden ACT 2606 Phone: 0410 460 609

JOHN BRENNAN HAIR FRANCHISING Unit 9, 1-3 Jubilee Avenue Warriewood NSW 2102 Phone: 02 9979 9633

ANYTIME FITNESS

1/327 Police Road Mulgrave VIC 3170 Phone: 1300 859 581

Suite 4A, 60 West Terrace Adelaide SA 5000 Phone: 1300 859 989

Hairdressing

1/47 Taree Street Burleigh QLD 4220 Phone: 07 5593 4489

BACK IN MOTION HEALTH GROUP

WOKINABOX

PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 765 081

ALIVE CLINICS

PO Box 4091 Lane Cove NSW 1595 Phone: 1300 766 202

WENDY’S SUPA SUNDAES

XQUISITO

Health & Fitness

BODIEZ 24/7 FITNESS

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200 or 0451 370 060 Fax: 03 9234 2266 Contact: Peter Fiasco Email: franchising@hairhousewarehouse.

com.au Website: www.hairhousefranchising.com.au Business description: Hairhouse Warehouse was established in 1992 as a family run business. It has grown to the most successful Hair & Beauty retailer in Australia, with over 140 stores.

Hairhouse Warehouse has won several franchising and industry awards and is recognised as the leader in the industry.

The brand offers: • Extensive and ongoing training • A proven turnkey operation • Multiple revenue streams, including retail, salon, piercing and beauty services • Exclusive stockists of world leading brands with the most lucrative merchandise trading terms worldwide.

Membership: Franchise Council of Australia – FCA, Hair & Beauty Industry Association - HBIA Year established: 1992 Number of franchise outlets: Over 140 Investment required: 55% of Business Purchase price Training & support: Full business, product and systems training provided including full induction program.

Locations available: Western Australia, Queensland, NSW, ACT, Victoria

JUST CUTS

PO Box 318 Cronulla NSW 2230 Phone: 02 9527 5444

KIDZ LIDZ HAIR SALONS 95 Frenchmans Road Randwick NSW 2031 Phone: 02 9399 3455

LATTOUF HAIR SPA

Level 2, 191 Oxford Street Darlinghurst NSW 2010 Phone: 1300 363 737

MAESTRO HAIRDRESSING 90 Douglas Parade Williamstown VIC 3016 Phone: 03 9397 5983

RODNEY WAYNE HAIRDRESSING PO Box 825 Shortland Street Auckland CBD Phone: +64 9 358 4644

SALON EXPRESS

PO Box 272 Bayswater WA 6933 Phone: 08 9473 1002

260 Brisbane Street Ipswich QLD 4305 Phone: 1300 642 575

BODY AND HEALTH SOLUTIONS

Shop 176, Watergarden’s Shopping Centre 399 Melton Highway Taylor’s Lakes VIC 3038 Phone: 03 9703 1135

BOXING FIT

4/11 Salmon Street Port Melbourne VIC 3207 Phone: 1300 269 348

COMPLETE FEET

535 Boronia Road Wantirna VIC 3152 Phone: 03 9720 7676

CONTOURS

Suite 301, 19A Boundary Street Rushcutters Bay NSW 2011 Phone: 02 8353 5203

CURVES INTERNATIONAL 100 Ritchie Road Woodway TEXAS 76712 Phone: +254 399 8409

DESTINATION FOR MEN 35 Unley Road Parkside SA 5063 Phone: 08 8357 3610

D’FINE247

PO Box 8870 Wagga Wagga NSW 2650 Phone: 1300 DFINE247

EFM HEALTH CLUBS 115 Sherriff Street Underdale SA 5032 Phone: 1300 336 348

ENVIE FITNESS

Suite 505, 19a Boundary Street Rushcutter Bay NSW 2011 Phone: 02 9332 2824

FERNWOOD WOMEN’S HEALTH CLUBS Level 1, 475 Flinders Lane Melbourne VIC 3000 Phone: 03 9630 8800

GNC LIVEWELL

Building G1, 421-439 Grieve Parade Altona North VIC 3025 Phone: 03 9267 2737

GOLD’S GYM

81 Gozzard Street Gungahlin ACT 2913 Phone: 02 6280 4987

HEALTHY INSPIRATIONS PO Box 3280 Darra QLD 4076 Phone: 07 3177 0842

HIDOW AUSTRALIA

Unit 18/38 Kendor Street Arundel, Gold Coast QLD 4214 Phone: 1300 911 442

97

AUSTRALIAN franchise listings HOME INSTEAD SENIOR CARE Level 10, 9 Sherwood Road Toowong QLD 4066 Phone: 07 3720 8400

JETTS FITNESS 24/7 31 Brisbane Rd, Mooloolaba QLD 4557 Phone: 07 5458 5300

KIESER TRAINING CENTRES 5b North Street Ascotvale VIC 3032 Phone: 03 9372 0733

LASERDERM SKIN FITNESS CENTRE Unit 8,102 Emu Bank Belconnen ACT 2617 Phone: 02 6251 3040

LINDA ALLEN FITNESS

Shop 10/1 Carl Heck Boulevard Windaroo QLD 4207 Phone: 1300 523 753

MUSCLE BEACH

Phone: 02 4628 4020

MY BELLY

3/285 Great Eastern Highway Burswood WA 6100 Phone: 0451 949 667

NEW LEVEL PERSONAL TRAINING STUDIOS 69A Anderson St, Yarraville VIC 3013 Phone: 03 9325 1808

PLUS FITNESS 24/7 PO Box 76 Camden NSW 2570 Phone: 02 4648 2099

PURE HEALTH CLUBS PO Box 1708 Carindale QLD 4152 Phone: 07 3211 0060

PREGGI BELLIES

Level 1, 93-95 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9733

RUSH HOUR AUSTRALIA PTY LTD PO Box 236 Oatlands NSW 2117 Phone: 1300 007 874

SHE FITNESS

704/176 Glenmore Road Paddington NSW 2021 Phone: 1300 565 700

SNAP FITNESS AUSTRALIA PO Box 361 Mt Gravatt QLD 4122 Phone: 1800 SNAP GYM

STEP INTO LIFE

Unit 24, 148 Chesterville Road Moorabbin VIC 3189 Phone: 1300 134 136

VISION PERSONAL TRAINING 3/30 Endeavour Road Caringbah NSW 2229 Phone: 02 9542 7750

“Over 70 per cent of prospective franchisees met with three or more franchisors before making up their minds.”

Graham Billings

98

Home Based Businesses ALL STRIPPED

PO Box 993 Williamstown VIC 3016 Phone: 1800 73 20 73

CM BUSINESS

Phone: 1800 262 340

CRAZY CANDLES

10 Jingella Street Hope Island QLD 4212 Phone: 07 5530 1171

ENSUITES ON TOW Unit 1, 22 Emily Street Seymour VIC 3660 Phone: 03 5977 1447

FIBRENEW INTERNATIONAL LTD 52 Harris Street, Bellbird Park, Brisbane QLD 4300 Phone: 07 3814 1172

FORTUNE PLUS

PO Box 1957 Surfers Paradise QLD 4217 Phone: 1800 041 274

LOLLYPOTZ

C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

STUFFLERS FRANCHISES PTY LTD 10/477 Tufnell Road Banyo QLD 4014 Phone: 1800 788 335

COMPLETE PROPERTY REJUVENATION 108 Drummond Street Oakleigh VIC 3166 Phone: 1300 136 706

DIAL-AN-ANGEL

PO Box 543 Edgecliff NSW 2027 Phone: 1300 721 111

ECO PEST CONTROL

Unit 1/813 South Road Clarence Gardens SA 5039 Phone: 08 8354 0470

ELITE CARPET DRY CLEANING 6 Dulwich Street Loganholme QLD 4129 Phone: 07 3801 2115

FOUR SEASONS GUTTER PROTECTION Unit 23/63-71 Bayfield Road Bayswater VIC 3153 Phone: 03 9738 1499

FROGS HOUSE WASHING 59 Kowara Road Somersby NSW 2250 Phone: 1300 363 564

GREY ARMY MANAGEMENT 1/56 Harley Crescent Condell Park NSW 2200 Phone: 02 9709 5050

GUTTER-VAC

PO Box 108 Albion Business Centre Albion QLD 4010 Phone: 07 3357 6270

HIRE A HUBBY

THE E TEAM

16 Hay Street Boxhill South VIC Phone: 03 9849 1282

XPRESSO DELIGHT PTY LTD 5023 Emerald Islands Drive Carrara QLD 4211 Phone: 0414 669 101

6/105a Vanessa Street Kingsgrove NSW 2208 Phone: 1300 653 778

HOME SERVICE PROFESSIONALS PO Box 237 Plympton SA 5038 Phone: 08 8297 4744

HOUSEWORK HEROES

Home Services 1800-GOT-JUNK?

Phone: 1800 353 937

AMALGAMATED PEST CONTROL PO Box 74 Archerfield QLD 4108 Phone: 1300 685 402

ANDREW’S GROUP SERVICES Unit 7, 302 South Pine Road Brendale QLD 4500 Phone: 1800 101 155

AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS Unit 2, 8 Villanova Street Wanneroo WA 6065 Phone: 1300 131 289

AUSTRALIAN CARPET DYING PO Box 1039 Niddrie VIC 3042 Phone: 03 9325 4111

AUSTRALIAN HOT WATER PROFESSIONALS Level 1, 127 Botany Road Alexandria NSW 2015 Phone: 02 9698 1922

BLACK AND WHITE HOME SERVICES PO Box 1131 Morayfield QLD 4506 Phone: 1800 641 325

COLONIAL PLANTATION SHUTTERS 201 Riverview Road Clareville NSW 2107 Phone: 02 9973 1718

PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344

JIM’S ANTENNAS Phone: 131 546

JIM’S BATH RE-SURFACING Phone: 131 546

JIM’S GLASS RESTORE AND PROTECT Phone: 131 546

MAGNETITE WINDOW COVERS PO Box 608 Marrickville NSW 2204 Phone: 02 9565 4070

MANNINGS AV

Suite 343/80 The Pines Shopping Centre Elanora QLD 4221 Phone: 1300 137 891

MINC SERVICES

Unit 5, 36 Windorah Street Stafford QLD 4053 Phone: 07 3856 1377

MURRAY PEST & WEED CONTROL PO Box 2263 Kent Town SA 5071 Phone: 08 8334 1000

OUTSIDE CONCEPTS 9 Hoylake Avenue Stirling SA 5152 Phone: 08 8370 9523

PARADISE SHADE UMBRELLA’S Suite 110, 51 Robina Town Centre Robina QLD 4230 Phone: 1800 258 250

PUREPROTECT

Landscaping & Gardening

PO Box 320 Leichhardt NSW 2040 Phone: 1800 664 376

AUSTRALIAN DIAL-A-DIGGER 128b Tolley Road St Agnus SA 5097 Phone: 1300 234 443

REFACEIT

PO Box 3118 Tarragindi QLD 4121 Phone: 1300 322 348

RELIANCE ROOF RESTORATIONS 3/6 Trade Street Ormiston QLD 4160 Phone: 07 3286 3900

SENIOR HELPERS – AUSTRALIA 5/539 Highett Rd, Highett VIC 3190 Phone: 03 9555 6331

SIMPLY HELPING

1/48 McLachlan St Horsham VIC 3400 Phone: 1800 998 866

SOL HOME INPROVEMENTS Suite 110, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 765 765

SPECIALIST DOORS & WINDOWS ETC 12 Duncan Road Dry Creek SA 5094 Phone: 1800 773 810

SPRAY PAVE AUSTRALIA GPO Box 501 Greenacres SA 5086 Phone: 1800 688 888

SUPER SHOWER SEAL 3/8 Greenhill Road Wayville SA 5034 Phone: 08 8372 7881

TAPS’N TOILETS

PO Box 380 Strathpine QLD 4500 Phone: 1800 801 617

TERMICAM

PO Box 369 Glen Waverley VIC 3150 Phone: 1300 837 642

THE MINDERS

Unit 52, 170 Forster Rd Mount Waverley VIC 3149 Phone: 03 9544 7600

TILE RESCUE

PO Box 221 Hawks Nest NSW 2324 Phone: 1800 853 335

BORDERLINE

V.I.P. HOME SERVICES Offices in each State Phone: 13 26 13 Fax: 08 8220 4588 Email: info@viphomeservices.com Website: www.viphomeservices.com.au Business description: Over the last 35 years, V.I.P. has helped over 4,000 people become successful business owners in cleaning and lawns and gardens franchise opportunities by providing: • Training, coaching and mentoring • Affordable franchise options • National and local marketing • An established client base • An initial start-up kit For further information call 13 26 13 or visit www.viphomeservices.com.au Year established: 1979 Number of franchise outlets: 1100 Initial franchise fee: $16,000 Investment required: From $22,000 Training & support: 4 Weeks and ongoing Locations available: Every State in Australia and New Zealand

VICTORY BLINDS

245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700

YOUR HOME SERVICES PO Box 652 Wyong NSW 2259 Phone: 1300 669 464

YOUR LOCAL TRADESMAN PO Box 382 Seven Hills NSW 1730 Phone: 1300 853 553

Hotels, Motels & Apartments ACCOR HOTELS Phone: 02 9280 9820

TIMBER DOCTOR

2/52 Export Drive Molendinar QLD 4214 Phone: 1300 453 284

UNITED HOME SERVICES PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344

“Franchisees should research the potential costs of fit out and whose responsibility will be to fit out the business premises.”

Jane Garber-Rosenzweig

Internet APEX PACIFIC 1/6-8 Crewe Place Rosebery NSW 2018 Phone: 02 9662 3433

BLOOMTOOLS

3/2 Boston Court Varsity Lakes QLD 4227 Phone: 1300 399 399

DIGITAL DREAMS

PO Box 246 Pacific Fair QLD 4218 Phone: 07 5578 3320

EXA WEB SOLUTIONS 1186 Toorak Road Camberwell VIC 3124 Phone: 03 9889 6888

WEBSITEGURUS

Suite 412 / 566 St Kilda Road Melbourne VIC 3004 Phone: 03 9510 9344

PO Box 4571 Lake Haven NSW 2263 Phone: 1800 121 122

CLEAN GREEN STRATA 8 / 41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 66 11 82 Fax: 02 9808 5498 Contact: Chris Earthrowl Email: franchise@cleangreenstrata.com.au Website: www.cleangreenstrata.com.au Business description: Clean Green Strata is the first specialised strata/body corporate cleaning and garden maintenance service provider. We only service the common areas. Strata pays well so you can earn above average returns. Work flexible hours from 8am to 4pm with a guarantee no weekend work.

Perfect for husband and wife teams. No previous experience necessary. Work outdoors and indoors but don’t be affected by the weather or seasons. We supply customers from the first minute you start.

Year established: 1992 Initial franchise fee: $10,000 + GST Investment required: From $15,000 + equipment Training & support: 4 weeks training plus free ongoing support for term of franchise Locations available: Sydney metropolitan area, Central Coast, Wollongong, Sunshine Coast, Gold Coast, Brisbane.

COOCHIE HYDROGREEN PO Box 880 Oxenford QLD 4210 Phone: 1800 245 955

FOX MOWING

13 Luderitz Close Hallett Cove SA 5158 Phone: 1800 369 669

GRAHAMS GARDEN CARE PO Box 2120 Ascot QLD 4007 Phone: 1300 134 035

HI HO CLEAN AND GARDEN 52 Bayview Drive Blackstone Heights TAS 7250 Phone: 03 6340 2675

JIM’S MOWING Phone: 131 546

JIM’S TREES

Phone: 131 546

KWIK KERB

PO Box 103 Mt Ommaney QLD 4074 Phone: 1800 773 231

99

AUSTRALIAN franchise listings LOCAL TREE CARE

FLIPPIN’ FRESH SEAFOOD

TOOLFORCE

MULTIWEST PAVE

HAIRDRESSERS ON THE MOVE

XPRESSO MOBILE CAFE

SOFT STONE SCULPTURES

HOME ICE CREAM

YARRA VALLEY FARMS

THE MINDERS TOTAL BUILDING & GARDEN CARE

HOSEMASTERS INTERNATIONAL

22 Kothes Lane Baranduda VIC 3691 Phone: 02 6056 0560

18 Devereux Crescent Ellenbrook WA 6069 Phone: 1300 137 572

PO Box 1507 Warriewood NSW 2102 Phone: 1300 763 878

52/170 Forster Road Mount Waverley VIC 3149 Phone: 03 9544 7600

WEEDING WOMEN 9/152 Balcatta Road Balcatta WA 6021 Phone: 1800 247 484

Mobile Franchises APPLIANCE TAGGING SERVICES 80 Patterson Road Bentleigh VIC 3204 Phone: 03 8520 9750

ARRIVE ON TIME APPLIANCE REPAIRS 1/8 Fuji Crescent Mornington VIC 3931 Phone: 1300 137 121

AUS1ENERGIS

17 McClure Road Kensington VIC Phone: 1300 782 217

B & S MOBILE SHARPENING 9 Karnak Court Glen Waverley VIC 3150 Phone: 03 9703 1135

BOSETTI WINDOW SOLUTIONS 8 Anzac Highway Keswick SA 5035 Phone: 0421 378 364

CAFE2U PTY LTD

PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (1300 CAFÉ2U)

CAPPUCCINO XPRESS 6/137 Main Street Osborne Park WA 6017 Phone: 1300 523 388

DIAMOND MARKETERS 6 Barack Court Oak Park VIC 3046 Phone: 0405 347 194

ENZED HOSE DOCTORS PO Box 1022 Wodonga VIC 3689 Phone: 1800 0ENZED

ESPRESSO MOBILE CAFÉ 1 Langham Place Davidson NSW 2087 Phone: 1300 657 942

FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY

FILTAFRY

2187 Princes Highway Clayton South VIC 3168 Phone: 03 9548 3155

FISHER & PAYKEL

PO Box 798 Cleveland QLD 4163 Phone: 1800 016 100

100

57 McLindens Road Barnawartha North VIC 3691 Phone: 02 6000 1999

12 Garie Place Frenchs Forest NSW 2086 Phone: 1300 004 247

173-181 McDougall Street Toowoomba QLD 4350 Phone: 07 4699 9980

17 Kewdale Road Kewdale WA 6986 Phone: 08 9356 1711

INK ON THE RUN

1 Romford Road Kings Park NSW 2148 Phone: 02 9831 6555

PO Box 57 Carina QLD 4152 Phone: 1300 655 559

10 Thomas Street Yarraville VIC 3013 Phone: 1300 73 44 33

Pet Stores, Products & Services ADVANCE PET SITTING

PO Box 4109 Illawong NSW 2234 Phone: 1800 465 786

PO Box 6515 Upper Mt Gravatt QLD 4122 Phone: 1300 873 277

JIM’S PEST CONTROL

AUSSIE POOCH MOBILE

Phone: 131 546

JIM’S WINDSCREENS Phone: 131 546

LOCK N LEAVE

Phone: 1300 139 557

Unit 4, 13-15 Brewer Street Burpengary QLD 4505 Phone: 1300 369 369

BARK BUSTERS + DOG TRAINING PO Box 139 Dapto NSW 2530 Phone: 1800 067 710

MARRS CURTAINS, BLINDS & SHUTTERS Suite 517, 2-8 Brook Hollow Avenue Baulkham Hills NSW 2153 Phone: 1300 306 751

MOBILE FILTRATION SERVICES 17 Ladymary Terrace Gympie QLD 4570 Phone: 1800 637 638

MOBILE HOSEFIXERS PO Box 3017 Caboolture BC QLD 4510 Phone: 07 5428 0321

PRISTINE WATER SYSTEMS 2/28 Central Park Avenue Ashmore QLD 4214 Phone: 07 5597 0592

SHINE IT STAINLESS Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512

SMALLPRINT

26 Weatherall Road Cheltenham VIC 3192 Phone: 1800 762 557

SNAP-ON TOOLS

PO Box 6077 Seven Hills NSW 2148 Phone: 02 9837 9182

SOUTHERN CROSS CHAUFFEUR 348 Arden Street Kensington VIC 3031 Phone: 1300 726 630

TASTY TRUCKS

15 Kevin Avenue Ferntree Gully VIC 3156 Phone: 1300 827 898

THE GOLDEN ROAST PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700

THE IRONING ELF

58 Neville Lane Napoleons VIC 3352 Phone: 1300 476 353

THE TIMBER DOCTOR

PO Box 4480 Robina Town Centre QLD 4230 Phone: 1300 153 284

CITY FARMERS DOGWASH Level 1 / 190 Main Street Osborne Park WA 6017 Phone: 08 9345 7218 Fax: 08 9207 2576 Contact: Scott McIntosh Email: scott.mcintosh@cityfarmers.com.au Website: www.cityfarmers.com.au Business description: City Farmers Dogwash brings the specialty pet store right to the customer’s door, which keeps your phone ringing and your business growing.

City Farmers Dogwash franchisees are trusted advisors and loving carers to our customer’s valued pets. As a franchisee and as part of the ever expanding City Farmers retail network, you’ll have access to the best in pet health, nutrition and well-being needs.

City Farmers Dogwash, will help you to start your own profitable business and make new friends of both the two and four legged variety, without the associated pressures of traditional business ownership.

With more than 3.7 million pet dogs in Australia, we’ve got plenty of work to do!

Membership: FCA – Franchise Council of Australia PIAA – Pet Industry Association of Australia Year established: 1992 (under the Fleastoppers name) Number of franchise outlets: 35 Investment required: Existing from $28,000 New Areas from $15,000 + Vehicle Training & support: 2 Weeks in Field + 1 Week in the Support Office and the ongoing business coaching and support to grow and develop the business.

Locations available: Australia Wide

DON’T FRET PET!

67 Cooloolabin Road Yandina QLD 4561 Phone: 1300 307 021

DOGTECH

MASTER SCHOOL PORTRAITS

HYDRODOG MOBILE DOG GROOMING

PIXIFOTO & PORTRAIT PLACE

PO Box 56 Mossvale NSW 2577 Phone: 1300 650 739 Suite 14, 209 Toorak Road South Yarra VIC 3141 Phone: 1300 659 055

JIM’S DOG WASH Phone: 131 546

LONELY PETS CLUB

Level 1/281 Lygon St Brunswick East VIC 3057 Phone: 1300 302 895

MEDIVET

PO Box 3071 Bankstown Centre NSW 2200 Phone: 1800 356 505

PO Box 8459 Kooringal NSW 2560 Phone: 1800 069 976

15 Ferndell Street South Granville NSW 2142 Phone: 02 8718 6900

SANDPIT PHOTOS PO Box 361 Collaroy NSW 2097 Phone: 1300 364 735

STARSHOTS GLAMOUR PHOTOGRAPHY 1/113-115 Oxford St, Darlinghurst NSW 2010 Phone: 02 9380 8023

Pool & Spa

METRODOGS

26-28 Donaldson Street Corryong VIC 3707 Phone: 02 6076 2888

PAMPERED PUP

JIM’S POOL CARE Phone: 131 546

KINGS

12 Minimine Street Stafford QLD 4053 Phone: 0408 880 023

C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

PAWS PET SITTERS

NARELLAN POOLS

POBox 74 Petrie QLD 4502 Phone: 1300 88 7297

Suite 201, 2-8 Brookhollow Avenue Baulkham Hills NSW 2153 Phone: 1300 676 657

PERSONALISED PET

POOLWERX

30 Diamond Head Drive Budgewoi NSW 2262 Phone: 1300 COLLAR (1300 26 55 27)

10 Camford Street Milton QLD 4064 Phone: 1800 245 447

PET CAFE

SWIMART

589 Logan Road Greenslopes QLD 4120 Phone: 07 3397 5477

PET MOBILE

PO Box 164 Lane Cove NSW 1595 Phone: 1300 137 101

PETS PARADISE

24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9796 4555

PETSTOCK PTY LTD 1/300b Gillies Street Ballarat VIC 3350 Phone: 0422 608 240

NOSE TO TAIL DOGWASH 237 Bush Road Albany, Auckland NZ Phone: +64 9 448 2227

THE BARF SHOP

1/65 Township Drive Burleigh Heads QLD 4220 Phone: 07 5576 3840

BREEZE PHOTOS PO Box 2462 Wellington Point QLD 4160 Phone: 1300 886 949

EVENT PHOTOGRAPHY.COM 23 Karall Street Ormeau QLD 4208 Phone: 1300 551 749

FLASH MORFFEW PHOTOS Po Box 626 Potts Point NSW 1335 Phone: 02 9389 5644

106 Nepean Highway Mentone VIC 3194 Phone: 1300 792 509

AIDA REAL ESTATE

PO Box 8227 Toowoomba South QLD 4350 Phone: 1300 243 200

AUSTRALIAN PRIVATE REALTY PO Box 5523 Maroochydore BC QLD 4558 Phone: 1300 882 500

BARRY PLANT REAL ESTATE 660 Doncaster Road Doncaster East VIC 3109 Phone: 03 9840 9555

BEVANS REAL ESTATE

10/345 Lawrence Hargrave Drive Thirroul NSW 2515 Phone: 02 4267 3444

BIGGIN & SCOTT

Level 1, 414 Toorak Road Toorak VIC 3142 Phone: 03 9828 4500

Buy Australian Properties Pty Ltd Printing & Copying INKSPOT

22/91-95 Tulip Street Cheltenham VIC 3192 Phone: 1300 INKSPOT (465 776)

KWIK KOPY AUSTRALIA PO Box 657 Northbridge NSW 1560 Phone: 02 9967 5500

LOYALTY PRINT

8a/185 Military Road Neutral Bay NSW 2190 Phone: 1300 703 403

MAIL BOXES ETC (AUSTRALIA AND N.Z) Suite 202, 54 Alexander Street Crows Nest NSW 2065 Phone: 1800 55 6245

MINUTEMAN PRESS 316/19 Milton Parade Malvern VIC 3144 Phone: 03 9832 0873

QUICK COLOURPRINT.COM.AU

Photography

ACE BODY CORPORATE MANAGEMENT PTY LTD

PO Box 606 Springwood QLD 4127 Phone: 07 3808 6544

PET GOODS DIRECT

24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9215 4588

Real Estate & Property Services

7/85-91 Broun Avenue Morley WA 6062 Phone: 1300 784 250

Unit 2/492 Christine Avenue Robina QLD 4226 Contact: Franchise Support Office Email: franchise@buyaustralianproperties.com.au Website: www.buyaustralianproperties.com.au Business description: Buy Australian Properties is the first professional franchised property investment company in Australia. We are leading the industry with safe, ethical and proven ways of investing in residential property with integrity. We supply quality approved direct property investments in brand new full turn key house and land packages, apartments, townhouses, units and row houses Australia wide.

Expression of Interest: info.buyaustralianproperties.com.au Membership: FCA Year established: 2014 Number of franchise outlets: 1 Initial franchise fee: $100,000 + GST Investment required: $50,000 – $100,000 + GST Training & support: Induction period of 5 days theory and 3 days infield, ongoing infield training as required, national training and education summits.

Locations available: National

READY STEADY PRINT

CENTURY 21 AUSTRALIA

PO Box 9053 Brighton, Victoria 3186 Phone: 1300 601 609

Level 3, 33 York Street Sydney NSW 2000 Phone: 02 8295 0600

SNAP

CHANGINGPLACES

G6/64 Talavera Rd, North Ryde NSW 2113 Phone: 02 9878 8100

294 Kings Way South Melbourne VIC 3205 Phone: 1300 130 998

WORLDWIDE ONLINE PRINTING Unit 31, 112 McEvoy Street Alexandria NSW 2015 Phone: 02 8394 7800

101

AUSTRALIAN franchise listings COLDWELL BANKER 29 Tedder Avenue Main Beach QLD 4217 Phone: 07 5528 3088

CREATIVE BY DESIGN 4/3-5 Rhodes Street West Ryde NSW 2114 Phone: 02 9809 7100

FROG RENT

4/68 Jessica Boulevard Minyama QLD 4575 Phone: 130078 3658

FRUIT PROPERTY

222 St Kilda Road St Kilda VIC 3182 Phone: 0438 353 833

GO PRIVATE

PO Box 7129 Geraldton WA 6530 Phone: 1300 PRIVATE

Recreation / Leisure CORK ‘N FORK FRANCHISE PO Box 368 North Tamborine QLD 4272 Phone: 07 5543 6584

DESIGN IMPORTANCE 6 Ailsa Street Box Hill South VIC 3128 Phone: 1300 650 309

JOHNNO’S CAMPER TRAILERS

INDEPENDENT PROPERTY INSPECTIONS 6 Oberon Court Dynnyrne TAS 7005 Phone: 0418 120 828

PRD NATIONWIDE PTY LTD 236 Liverpool Road Ashfield NSW 2131 Phone: 02 9797 9600

PROFESSIONALS SERVICE CENTRE LTD 9/63 Annerley Road Woolloongabba QLD 4102 Phone: 07 3846 1800

QUEST SERVICED APARTMENTS Level 21/390 St. Kilda Road Melbourne, VIC 3004 Phone: 03 8699 1500

RAINE & HORNE

Level 5, 55 Harrington Street Sydney NSW 2000 Phone: 02 9258 5400

RAY WHITE REAL ESTATE GPO Box 2433 Brisbane QLD 4001 Phone: 07 3231 2200

REAL ESTATE INVESTAR PO Box 4144 Ashmore Plaza QLD 4214 Phone: 1300 737 782

RESICERT PROPERTY INSPECTIONS PO Box 22 Midland DC WA 6936 Phone: 1800 737 423

R&W REAL ESTATE

Level 7, 225-233 Clarence Street Sydney NSW 2000 Phone: 02 9299 8177

STOCKDALE & LEGGO Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 03 9529 4955

TOP SNAP

Suite 208, 40 Yeo Street Neutral Bay NSW, 2089 Phone: 02 8090 6798

YONG REAL ESTATE

Suite 18, 223 Calam Road Sunnybank Hills QLD 4109 Phone: 07 3373 9888

102

21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755

THRIFTY CAR RENTAL 52-60 Kent Road Mascot NSW 2020 Phone: 02 8337 2700

TROPICAL PLANT RENTALS 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365

PO Box 113 Maryborough QLD 4650 Phone: 1300 725 451

POLE DIVAS

Studio 3/22 Cecil Place Prahran VIC 3181 Phone: 03 9529 3399

Rent or Hire

HARCOURTS

Amy Johnson Place Brisbane QLD 4009 Phone: 07 3839 3100

THE FRENCHAMS GROUP

AARONS COFFEE AT WORK 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 815 191

BOAB BOAT HIRE

24 Sunset Avenue Warilla NSW 2528 Phone: 1300 002 622

BUDGET RENT A CAR AUSTRALIA PTY LTD

Retail 3D PAINT & COLOUR PO Box 399 East Maitland NSW 2323 Phone: 02 4934 1710

7-ELEVEN STORES PTY LTD 357 Ferntree Gully Rd Mount Waverley VIC 3149 Phone: 03 9541 0711

ACCOLADES AND MORE PTY LTD PO Box 348 Wyong NSW 2259 Phone: 02 4353 8583

AGL RETAIL ENERGY

Level 22, 101 Miller Street North Sydney NSW 2060 Phone: 02 9921 2999

Level 2, 15 Bourke Road, Mascot NSW 2020 Phone: 02 9578 1000

CIVIC VIDEO

110-116 Bourke Road Alexandria NSW 2015 Phone: 02 9206 8800

EVOLVE ENTERTAINMENT S5, L9, 1 Rider Blvd Rhodes NSW 2148 Phone: 02 8833 2111

HERTZ AUSTRALIA

6 /10-16 Dorcas Street South Melbourne VIC 3205 Phone: 03 9698 2444

HIRE FOR BABY

94 Ascot Vale Road Flemington VIC 3031 Phone: 1300 363 755

JIM’S SKIP BINS Phone: 131 546

LOCAL APPLIANCE RENTALS 807, 1 Queens Road Melbourne VIC 3004 Phone: 1800 980 650

NETWORK CAR & TRUCK RENTALS PO Box 291 Runaway Bay QLD 4216 Phone: 07 5538 2344

MR RENTAL

PO Box 281 Lutwyche QLD 4030 Phone: 07 3293 4699

OZERENTALS

PO Box 156 Moonah TAS 7009 Phone: 0414 898 095

RENT THE ROO

PO Box 777 Yass NSW 2582 Phone: 02 6227 1277

AMBER GROUP AUST P/L 37 Bessemer Street Blacktown NSW 2148 Phone: 02 9621 0400 Fax: 02 9621 0401 Contact: Greg Lynch Email: glynch@ambertiles.com.au Website: www.ambertiles.com.au Business description: Established in 1973, Amber is Australia’s largest network of paving and tile retail franchises.

Amber has over 40 years’ experience in providing hard flooring advice, service and solutions to customers in the core business areas of floor tiles, wall tiles, natural stone, pavers, retaining walls and associated products.

Strong brand and strap line – Amber has the answer...

Membership: FCA Year established: 1973 Number of franchise outlets: 28 stores (27 franchised) Initial franchise fee: Nil Investment required: Dependent on store and site: $150K - $450K plus stock Training & support: Initial & ongoing training and support in business & product Locations available: NSW, ACT & QLD

ANDERSENS FLOOR COVERINGS 29 Western Drive Gatton QLD 4343 Phone: 1300 306 054

APCO SERVICE STATIONS 343-355 Thompson Rd Geelong North VIC 3215 Phone: 03 5278 6988

AUSSIE DISPOSALS

BEDS FOR BACKS

CLARK RUBBER

AUSTRALIA POST

BEDSHED

COLLINS BOOKSELLERS

AUTOPRO

BETTA ELECTRICAL (BSR GROUP)

COMPLETE FRAMING

BACKCARE AND SEATING

BEV MARKS BEDS AUSTRALIA

COST LESS PLANTS

BARBEQUES GALORE

BFC STORES P/L

DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS

PO Box 121 Hampton Park VIC 3976 Phone: 03 9799 5777

GPO Box 1777 Melbourne VIC 3001 Phone: 1800 657 975

72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

503 Nicholson Street Carlton North VIC 3054 Phone: 03 9349 1757

Building A2, 350 -374 Parramatta Road Homebush NSW 2140 Phone: 02 9735 4177

BATTERY BAR

C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

1640 Hume Highway Campbellfield VIC 3061 Phone: 03 9359 6004

14 Collingwood Street Osborne Park WA 6017 Phone: 08 9204 6407

18/56 Lavarack Avenue Eagle Farm QLD 4009 Phone: 07 3414 8700

PO Box 4363 Dandenong South VIC 3164 Phone: 03 9706 8570

PO Box 674 Oxenford QLD 4210 Phone: 0438 654 129

BICYCLE SUPERSTORE

Unit 4/1488 Ferntree Gully Road Knoxfield VIC 3180 Phone: 03 9764 2233

BIKE FORCE

23154 Docklands Docklands VIC 8012 Phone: 03 9600 2050

BLUE SPIRIT

PO Box 1318 East Doncaster VIC 3109 Phone: 03 9663 7045

BATTERY WORLD PO Box 46 Brisbane Markets QLD 4106 Phone: 07 3373 1760 Fax: 07 3373 1770 Contact: Battery World Support Office Email: admin@batteryworld.com.au Website: www.batteryworld.com.au Business description: Count the number of households in Australia?

(Currently 9,117,033 private households in Australia - 2011 Census Data).

Now count how many batteries each household will need over the next year? That’s the potential of a Battery World Franchise.

Offering a world of batteries for everyone, the Battery World network is national and sells a range of portable power products and accessories throughout Australia. Battery World Australia Pty Ltd, as franchisor, provides the marketing and operations support to assist franchisees and strong brand recognition.

Battery World is committed to helping franchisees build a successful business supported by experienced support office professionals.

82 stores Australia-wide and growing! After over ten years of operation, Battery World continues to be one of Australia’s most powerful retail battery franchises.

Membership: FCA, National Retailers Association, Australian Retailer’s Association Year established: 1997 Number of units: 82 Investment required: $200,000 - $250,000 Training & support: All franchisees undergo an induction period which includes four weeks training Locations available: Regional Vic and NSW. Metro Melb and Sydney. Limited locations available in Qld and SA.

BEACON LIGHTING 5 Bastow Place Mulgrave VIC 3170 Phone: 03 8561 1555

BRAVE SECURITY

PO Box 1030 St Kilda VIC 3182 Phone: 1300 133 023

BRIGHT EYES SUNGLASSES

“The Dock” – Retailer House Level 1, Unit 3, 321 Kelvin Grove Rd Kelvin Grove QLD 4059 Phone: 1800 178 251

BRIGGENS

87 Bedford Road, Ringwood East VIC 3135 Phone: 03 9879 1484

BSR GROUP

PO Box 1296 Eagle Farm QLD 4009 Phone: 07 3414 8700

BUDGET EYEWARE 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333

CAKE IT AWAY

Level 1, Merrylands Road Merrylands NSW 2160 Phone: 02 9637 2555

CALTEX AUSTRALIA

254 Canterbury Road Bayswater VIC 3153 Phone: 03 8727 9999

Level 2, 86 Bourke Street Melbourne VIC 3000 Phone: 03 9654 7400

PO Box 8193 Maroochydore DC QLD 4558 Phone: 07 5443 9372

Lot 1 Seaview Road Yatala Vale SA 5126 Phone: 08 8289 3393

24 Holmes Street North Geelong VIC 3215 Phone: 03 5277 2775

DE POT MAN

PO Box 6330 Toowoomba QLD 4350 Phone: 07 4659 9303

DIA ORO JEWELLERS 79 May Road Lalor VIC 3075 Phone: 9465 6111

DOLLAR CURTAINS

Factory 8/97-107 Canterbury Road Kilsyth VIC 3137 Phone: 03 9237 1200

DRUMMOND GOLF SHOPS Unit A7 Hallmarc Business Park 2A Westall Road Springvale VIC 3171 Phone: 03 9565 1400

DYMOCKS

428 George Street Sydney NSW 2000 Phone: 1800 643 303

EARTHBORN

30 Collingwood Street Albion QLD 4010 Phone: 07 3262 7366

FLOWERS BY FRUIT PO Box 503 Kingsgrove NSW 1480 Phone: 1300 767 325

FOODWORKS

Level 1, 1601 Malvern Road Glen Iris VIC 3146 Phone: 03 9809 8600

FORTY WINKS

8 Holly Drive Dingley VIC 3172 Phone: 03 9558 0044

Level 24, 2 Market Street Allianz Centre Sydney NSW 2000 Phone: 02 9250 5000

FREECHOICE STORES

CARMEN STEFFENS

FREEDOM FURNITURE

Cottesloe Central Shopping Centre Shop 1B, 460 Stirling Highway Peppermint Grove WA 6011 Phone: 08 9284 5560

CARTRIDGE WORLD

Level 1, 22 Greenhill Road Wayville SA 5034 Phone: 08 8274 0900

CASHMART (AUST) PTY LTD 305-307 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9911

PO Box 87 Oxenford QLD 4210 Phone: 0407 070 789

3 Apollo Place Lane Cove NSW 2066 Phone: 02 9882 9000

GAMETRADERS

314 Glen Osmond Road Myrtle Bank SA 5064 Phone: 08 8338 2557

GODFREYS

Level 1, Bldg 2 Brandon Business Park 530 Springvale Rd, Glen Waverley VIC 3150 Phone: 03 8542 2110

103

AUSTRALIAN franchise listings GOOD GAMES

METRO TILES

GOT ONE FRANCHISING PTY LTD

MIND GAMES

HAIRCHOICE

MINIT AUSTRALIA PTY LTD – MISTER MINIT

Level 1, 857 George St, Sydney NSW 2000 Phone: 02 9281 1760

PO Box 3327 East Doncaster VIC 3109 Phone: 03 9844 5977

Phone: 0416 658 111

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200

HEALTH & SAVINGS PO Box 533 Narellan NSW 2567 Phone: 1300 668 299

HORSELAND

Locked Bag 1B Number 11 Nunawading VIC 3131 Phone: 03 9845 0600

HOUSE

425 St Kilda Road Melbourne VIC 3004 Phone: 03 9863 2388

HOWARDS STORAGE WORLD 4/49 Frenchs Forest Road Frenchs Forest NSW 2086 Phone: 02 9452 8888

IGA

218 Bannister Road Canning Vale WA 6155 Phone: 08 9311 6000

INBLOOM FLORIST 45 Pine Valley Road Galston NSW 2159 Phone: 02 9655 1330

IN.CUBE8R GALLERY 321 Smith Street Fitzroy VIC 3065 Phone: 0402 286 076

KELLY SPORTS

Suite 1, 1 Cookson Street Cambellwell VIC 3124 Phone: 03 9384 2204

KING OF THE PACK

Suite 3, Level 1, 64-70 Main Street Blacktown NSW 2148 Phone: 02 9676 4122

LAUBMAN AND PANK 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 9333

LUXAFLEX – HUNTER DOUGLAS 3338 Victoria Road Rydalmere NSW 2116 Phone: 02 9638 8000

MADE IN JAPAN

274 – 278 Coventry Street South Melbourne VIC 3205 Phone: 03 5976 3464

MAGGIES KITCHEN STORE 56 Hesse Street Queenscliff VIC 3225 Phone: 03 5258 4141

MARY RYAN’S

40 Park Road Milton QLD 4064 Phone: 07 3510 5065

MATCHBOX

c/- Level 5, 530 Collins Street Melbourne VIC 3004 Phone: 1300 FRANCHISE

192 Granite Street Geebung QLD 4034 Phone: 07 3216 5800

244 Swanston Street Melbourne VIC 3000 Phone: 03 9663 2828

90-96 Bath Road Kirrawee NSW 2232 Phone: 02 9521 9100

MLN - MOBILE LAPTOPS AND NOTEBOOKS 75 Peel Street West Melbourne VIC 3003 Phone: 03 9328 8777

NIGHTOWL CONVENIENCE Locked Bag 3020 Springwood QLD 4127 Phone: 07 3387 8787

OPSM

75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333

OZ DESIGN FURNITURE PO Box 3598 Rouse Hill NSW 2155 Phone: 02 8887 9444

OZSPY

Unit 6, 42 Burnside Road Stapylton QLD 4207 Phone: 07 3382 7497

PACK & SEND

Unit 6, 43 Heathcote Road Moorbank NSW 2170 Phone: 02 8778 5699

PARAFFINE

15 Thomas Street Brunswick VIC 3056 Phone: 0418 324 384

PRICE ATTACK

130 Links Avenue South, Eagle Farm QLD 4009 Phone: 1300 854 484

REVOLUTION CD

49 Monaro Street Queanbeyan NSW 2620 Phone: 02 6297 0067

SHAVER SHOP

Level 3, Office Tower 2, Chadstone Shopping Centre 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9840 5900

SHEDS N MORE

Factory 6, 2122 Hume Highway Campbellfield VIC 3061 Phone: 03 9308 0222

SLEEPY’S

Unit 9/16 Metroplex Avenue Murrarie QLD 4172 Phone: 07 3895 4100

“A franchise is a small business with the added bonus of a brand and support system to give you everything you need to succeed.”

Katherine Grace

104

snooze 21 A Shierlaw Avenue Canterbury VIC 3126 Phone: 0427 401 169 Fax: 03 9888 6327 Contact: Alistair Browne Email: alistairb@snooze.com.au Website: www.snooze.com.au Business description: Snooze is Australia’s premiere bedding retailer, and has been recognised numerous times by the franchising industry as being one of Australia’s Top 10 franchise businesses. Snooze is also Australia’s longest operating franchise business, so joining the Snooze family means you’re becoming part of one of Australia’s most successful retail businesses, with more than 30 years of experience. Snooze is always on the lookout for enthusiastic individuals to join the team and can also offer prospective franchise partners the option of receiving vendor finance.

For more information on this exciting business opportunity, request your information pack here!

Year established: 1974 Number of franchise outlets: 76 Initial franchise fee: $450,000 + Investment required: 5 years with 5 year option Training & support: Snooze provides each of its franchisees with initial and ongoing training and support across all business areas to ensure each business is successful and continues to grow.

In addition to ongoing training, Snooze also hosts regular meetings, forums and conferences for franchisees to network with colleagues and learn more about the business. This ensures each franchisee is aware of company news, able to speak directly with the senior management team, and be the first to preview new products and technologies from suppliers.

Locations available: Australia-wide

SNOWGUM

PO Box 1343 Clayton VIC 3169 Phone: 03 9543 8844

SOLOMONS FLOORING PO Box 166 Mulgrave VIC 3170 Phone: 1800 765 666

SPECSAVERS

520 Graham Street Port Melbourne VIC 3207 Phone: 03 8645 0700

SPORTSCO

Level 3, Office Tower 2, Chadstone Place Chadstone Shopping Centre, 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9567 2600

STAR MART

2 Market Street Sydney NSW 2000 Phone: 02 9250 5000

STRATHFIELD Phone: 13 11 77

STRUDDY’S SPORTS 1/26 Darnick Street Underwood QLD 4119 Phone: 07 3341 0011

SUPANEWS

Level 23, 76 Queen Street Brisbane QLD 4000 Phone: 07 3221 0211

TELECHOICE

74 Eastern Road South Melbourne VIC 3205 Phone: 03 8699 2555

THE ATHLETE’S FOOT AUSTRALIA Locked Bag 8 Redfern NSW 2016 Phone: 02 8310 0000

THE COMPLETE GARDEN 25 Hesling Court Bendigo VIC 3550 Phone: 03 5443 3551

THE CONFECTIONERY & PARTY SHOP 298 Wyndham Street Shepparton VIC 3630 Phone: 03 5822 0877

Telecommunications ALLPHONES

Level 7, 3 Rider Blvd Rhodes NSW 2138 Phone: 13 8000

TELCOINABOX

10/9 Hunter St, Sydney NSW 2000 Phone: 1300 683 526

‘yes’ OPTUS SHOP

Singtel Optus Pty Limited 1 Lyonpark Rd, Macquarie Park NSW 2113 Phone: 02 9870 7495

THE INK SHOP

PO Box 624 Bellara QLD 4507 Phone: 07 3408 6421

THE MATTRESS SUPERMARKET c/- PO Box 8749 Gold Coast Mail Centre QLD 9726 Phone: 0422 184083

TILE MART

506 Geelong Road (Cnr Tottenham Pde) Tottenham VIC 3012 Phone: 03 9325 3000

TOTAL TOOLS

19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300

TSG FRANCHISE MANAGEMENT PTY LTD Level 7, 89 High Street Kew VIC 3101 Phone: 1800 777 079

UNITED PETROLEUM 200 Hoddle Street Abbotsford VIC 3067 Phone: 03 9413 1400

VAST INTERIORS

Suite 3.06 Axis Corporate Centre 46-50 Kent Rd Mascot NSW 2020 Phone: 02 9098 2800

WORKOUT WORLD Phone: 0402 733 092

Signs & Graphic Services AVANTI SIGNS 18A Pittwin Road Capalaba QLD 4157 Phone: 1800 617 100

SIGN*A*RAMA

Phone: 1800 662 663

SIGNS ON THE MOVE PO Box 299 Geelong VIC 3220 Phone: 0408 322 289

SIGNWAVE

World Link Centre, Suite 114 189E South Centre Road Tullamarine VIC 3043 Phone: 03 9604 5200

vending

ECOSMART HOT WATER

AUSTVENDING

PO Box 6089 Silverwater NSW 2128 Phone: 133 326

261 Church Street SA 5082 Phone 1300 769 967

JIM’S ANTENNA’S

BOX CORPORATION

Phone: 131 546

JIM’S ELECTRICAL Phone: 131 546

PO Box 156 North Fremantle WA 6159 Phone: 08 9200 2251

GAMEKING AUSTRALIA PO Box 348 Morisset NSW 2264 Phone: 0414 868 500

JIM’S GLASS

Phone: 131 546

JIM’S PLUMBING

KOALA KRANE

Phone: 131 546

JIM’S SECURITY DOORS Phone: 131 546

Unit 204/360 Marine Parade Labrador QLD 4215 Phone: 0427 888 635

JIM’S SOLAR

MOVIEMATE AUSTRALASIA

Phone: 131 546

PLATINUM ELECTRICAL CONTRACTORS 1/40 Bessemer Street Blacktown NSW 2148 Phone: 1800 752 846

SCROOZ

5-11 Jardine Drive Redlands Business Park Redland Bay QLD 4165 Phone: 07 3829 1993

31 Doggett Street Newstead Qld 4006 Phone: 07 3252 7675

WILD CARDS & GIFTS

Robert Graham

Trade & Services

THE COUNTRY BREWER 1/148 Toongabbie Road Girraween NSW 2145 Phone: 02 9896 1366

“Starting a business can require significant investment outlays and some franchises generate cashflow faster and stronger than others.”

Travel BCT TRANSFERS

PO Box 6746 GCMC QLD 9726 Phone: 1300 763 005

PO Box 944 Bribie Island QLD 4507 Phone: 0458 818 706

PROVENDER VENDING Unit 3, 207 Young Street Waterloo NSW 2017 Phone: 1800 121 111

RP VENDING

PO Box 790 North Ryde NSW 1670 Phone: 1800 066 112

TAKE 3

Level 40, 140 William Street Melbourne VIC 3000 Phone: 03 9229 3899

Workplace Health & Safety

CON-X-ION

PO Box 283 Ashmore City QLD 4214 Phone: 07 5556 9888

HARVEY WORLD TRAVEL PO Box 6004, Shoppingworld North Sydney NSW 2059 Phone: 02 9957 3688

JETSET TRAVELWORLD GROUP Level 3, 77 Berry Street North Sydney NSW 2060 Phone: 02 8229 4000

“There are literally thousands of franchise businesses available for purchase.”

FISHER JENKIN

Unit 2, 290 Whitehall Street Yarraville VIC 3013 Phone: 03 9689 9600

HIP POCKET WORKWEAR & SAFETY 27-31 Kennedy St, East Bendigo VIC 3550 Phone: 03 5441 6445

SAFETYQUIP

PO Box 1332 Noosa Heads QLD 4567 Phone: 07 5455 3822

TESTEL

PO Box 291 Unley SA 5061 Phone: 1300 881 116

THE DRUG DETECTION AGENCY Phone: 1300 4DETECTION

Tim Kilham

105

new zealand franchise listings

Accounting & Financial Services BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 AUS Phone: +61 7 5553 8200

CAL SYSTEMS

PO Box 221 Waikanae Phone: 04 293 6899

CASH CONVERTERS

PO Box 6410, Wellesley Street Auckland CBD, Auckland Phone: 09 414 1960

ENABLEME LTD

PO Box 498 Shortland Street, Auckland Phone: 021 760 046

FIFO CAPITAL

PO Box 851 Robina QLD 4226 AUS Freephone: 0800 333 436

FIRST CLASS ACCOUNTS

ENZED

Private Bag 14906, Panmure, Mount Wellington Auckland Phone: 09 574 1744

EXTREME AUTOMOTIVE PARTS DISTRIBUTORS PO Box 1518 Hamilton Phone: 0800 498 7363

FINAL TOUCH

PO Box 1083 Cambridge 3450 Phone: 09 358 1141

HONDA

PO Box 97-340 South Auckland Mail Centre Manukau City Phone: 09 262 7304

MAG & TURBO WAREHOUSE PO Box 97528 Manakua Phone: 0800 MAGS 4 U

MARSHALL BATTERIES

PO Box 851 Robina DC QLD 4226 AUS Freephone: 0800 777 552

PO Box 36026 Lower Hutt Wellington Phone: 04 568 4269

HUMPHRIES ASSOCIATES LTD

MAZDA NEW ZEALAND

PO Box 13 676 Auckland NZ Phone: 09 634 3150

JUST LOANS

PO Box 2560 Dunedin 9044 Phone: 0800 333 455

MIKE PERO MORTGAGES PO Box 2060 Christchurch 8015 Phone: 03 377 7440

NEW ZEALAND HOME LOANS PO Box 161 Hamilton 3240 Phone: 07 839 0998

NEW ZEALAND POST & KIWIBANK Level 12, New Zealand Post House 7 Waterloo Quay Wellington 6011 Phone: 09 336 8284

SMALL BUSINESS ACCOUNTING PO Box 47 818 Ponsonby, Auckland Phone: 0800 114 722

Automotive Products & Services 0800 2 FIX IT

Phone: 0800 234 948

AA AUTO SERVICE & REPAIR PO Box 5 Auckland Phone: 09 966 8800

AUTO ONE

PO Box 132057 Sylvia Park Auckland 1644 Phone: 0800 800 626

MIDAS NEW ZEALAND PO Box 305521 Triton Plaza, North Shore Auckland 0757 Phone: 09 415 0232

MINI TANKERS FUELS & OILS Unit 3, 110 Mays Road Onehunga, Auckland Phone: 09 622 2671

MOTIVITY FRANCHISING Suite 170, 15 Albert Ave Broadbeach QLD 4218 AUS Phone: +61 425 239 863

OIL CHANGERS NEW ZEALAND Unit 12 / 14 Acheron Drive Christchurch Phone: 03 343 6080

PIRTEK

Phone: 09 360 9603

LUSH LASHES

29a Marina Grove Lower Hutt Wellington Phone: 0800 587 4527

RODNEY WAYNE

PO Box 825 Shortland Street Auckland 1140 Phone: 09 358 4644

TEETH WHITENING ASSOCIATES Suite 1 (Ground Floor) 291 Tamaki Drive, Kohimarama Auckland 1071 Phone: 09 578 3282

TONI&GUY

Phone: 09 847 9219

WAXNLASER

Phone: 0800 838 329

Building Products & Services ACCESSMAN

2 Alloy Street Sockburn, Christchurch Phone: 03 341 3566

ADEN FRANCHISE GROUP 10 Boston Road Mt Eden Auckland Phone: 09 377 6311

AERIAL MASTER 345a Rosetta Road Paraparaumu Wellington 5032 Tel: 0272 218 763

CENTRAL LANDSCAPE & GARDEN SUPPLIES Phone: 09 273 5352

COOLTIME

CUTSHOP

PO Box 12240 Penrose Auckland Phone: 09 634 3666

SNAP-ON TOOLS

80 Holbeche Road Arndell Park NSW 2148 AUS Phone: 0800 762 766

SUCKIE MOTO FRANCHISING LTD

THE TOUCH UP GUYS 444b Beach Road Murrays Bay Auckland 0630 Phone: 0800 759 363

THE WHEEL MAGICIAN LTD 5 Tania Way Paparangi, Wellington Phone: 0800 537 233

106

JUST CUTS

PIT STOP

COLORGLO INTERNATIONAL

PO Box 3410 Narrellan DC NSW 2567 AUS Phone: +61 2 4648 6100

7c Taylors Road Morningside Auckland Phone: 0800 438 438

PO Box 12242 Chartwell Square Hamilton 3248 Phone: 07 854 1518

PO Box 3342 Napier Phone: 06 843 5949

DRI WASH ‘N GUARD

CACI

10 Ross Reid Place East Tamaki Auckland Phone: 09 274 6925

PO Box 54224 The Marina Auckland 2144 Phone: 021 278 2566

Phone: 09 524 6214

Beauty Products & Services

Unit H/67 Elizabeth Knox Place Mt Wellington Auckland Phone: 0800 CUTSHOP

DECK AND FENCE PRO 378 Crawford Road Te Puna, Tauranga 3171 Phone: 07 5525 311

DIAMOND FUSION PO Box 60351 Titirangi 0642 Phone: 0800 667 278

DREAM DOORS

PO Box 31 Lake Hawea 9345 Phone: 03 443 5133

EXCEED HOME NETWORK PO Box 14 244 Tauranga, Bay of Plenty 3030 Phone: 07 543 3556

FIREWATCH LIMITED

LASER PLUMBING

SPOUTING ON THE SPOT

FIX IT BUILDING SERVICES

LATITUDE HOMES

TASMAN INSULATION

FLETCHER ALUMINIUM

LOCKWOOD HOMES

THE BARN COMPANY

8c Piermark Drive Albany Auckland 0632 Phone: 09 415 3337

PO Box 31632 Lower Hutt Wellington Phone: 09 444 4167

PO Box 14107 Panmure, Mount Wellington Auckland Phone: 09 574 1500

FLOORING DESIGN LTD

PO Box 19005 Auckland 1746 Phone: 09 820 3800

PO Box 72512 Papakura 2244 Phone: 09 298 5811

Private Bag RO 3034 Rotorua Phone: 07 347 7691

MITRE 10

PO Box 5136 Greenmeadows, Napier 4145 Phone: 027 559 2281

Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9900

GJ GARDNER

MODA LTD

19 Tarndale Grove Albany 0751 Phone: 09 415 2488

GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 AUS Phone: +61 2 8817 5900

GROUTPRO

378 Crawford Road, RD 1 Te Puna, Tauranga Phone: 07 5525 311

HAMMER HARDWARE Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9953

HORIZON HOMES

PO Box 805 Orewa, Auckland Phone: 027 412 5373

HOTONDO HOMES

Phone: +61 3 9559 5000

HYDRAULINK

PO Box 12826 Penrose Auckland Phone: 09 525 2626

JENNIAN HOMES PO Box 847 Tauranga 3140 Phone: 07 578 2301

JUST CABINS

PO Box 68171 Newton Auckland 1145 Phone: 021 716 776

KINETIC ELECTRICAL

PO Box 21709 Henderson Auckland Phone: 09 835 2221

MR FENCERS SYSTEMS LTD

MR PLUMBER

PO Box 112-305 Auckland 1642 Phone: 0800 800 202

NAKED POOL COMPANY LTD 24 McColl Street Newmarket, Auckland Phone: 0800 204 044

NAVIGATION HOMES 673 Karaka Road Auckland 2580 Phone: 09 294 6135

NEW ZEALAND HEAT PUMPS PO Box 35202 Shirley Christchurch Phone: 0800 200 400

NZ FLOORSANDING CO PO Box 13286 Tauranga 3141 Phone: 0800 693 566

PINKFIT

PO Box 12 069 Penrose, Auckland Phone: 021 814 113

PLACEMAKERS

150 Marua Road Mt Wellington 1134 Auckland City Phone: 09 525 5100

PLUMB’IN

KITCHEN STUDIO

RAINAWAY SPOUTING ON THE SPOT

KITCHENS REFRESHED PO Box 75-937 Auckland Phone: 0800 100 130

LANDMARK HOMES NZ LTD PO Box 500 Tauranga Phone: 07 578 2295

LASER ELECTRICAL GROUP PO Box 19005 Avondale Auckland Phone: 09 820 3800

PO Box 12 069 Penrose Auckland Phone: 09 579 2139

Phone: 09 438 1562

TINT PRO

PO Box 13 108 Onehunga Phone: 0800 846 877

UVTEC

PO Box 20 Tauranga Phone: 07 548 2723

WET SEAL

PO Box 33-720 Takapuna Auckland Phone: 0800 436 000

PO Box 5343 Frankton Hamilton Phone: 07 855 6010

PO Box 8628 Havelock North Hawke’s Bay Phone: 06 878 1103

447B Blenheim Road Middleton, Christchurch Phone: 03 964 4580

PO Box 58 404 Botany Manukau Phone: 09 265 2147

Private Bag 300 987 Albany, Auckland Phone: 09 448 0280

PO Box 58404 Botany, Manukau, Auckland Phone: 09 265 2147

REFRESH RENOVATIONS PO Box 109 193 Newmarket, Auckland Phone: 09 531 5357

REZLAB GROUP HOLDINGS 57 Higgins Road Hamilton Phone: 0800 REZLAB

SIGNATURE HOMES PO Box 305393 Triton Plaza North Shore City 0757 Phone: 09 415 2468

Business Services ACARDO WORKPLACE SAFETY SUPPLIES Phone: 0508 ACARDO

ACTIONCOACH

Phone: 09 575 5790

ADVANCE INTERNATIONAL 663 Great South Road Penrose Auckland 1061 Phone: 0800 223826

APPARELMASTER

PO Box 38456 Wellington Mail Centre Lower Hutt 5045 Phone: 04 569 3652

ARMSTRONG SMARTER SECURITY Phone: 029 474 9007

BBX MANAGEMENT

PO Box 803 L4 106 Gloucester Street Christchurch Phone: 03 372 1562

BEVINCO

PO Box 12 195 Beckenham Christchurch Phone: 03 332 6560

BIG PADDLE COMPANY Phone: 09 630 7710

CAD PARTNERS

PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400

COMPLETE FIRST AID SUPPLIES PO Box 69-123 Glendene Auckland 0645 Phone: 09 827 7726

COOLTIME LTD

PO Box 12242 Chartwell, Hamilton Phone: 07 854 1518

CORPORATE CABS PO Box 24 319 Royal Oak Auckland 1345 Phone: 09 375 3105

CRESTCLEAN

PO Box 740 Dunedin 9054 Phone: 03 477 1126

107

new zealand franchise listings DESIGN IMPORTANCE 420 Mt Alexander Road Ascot Vale VIC AUS Phone: +61 4 1430 3080

DISTRIBUTION INTERNATIONAL PO Box 36611 Merivale Christchurch 8146 Phone: 0800 366 116

ECOMIST

Eastgate Business Park 800 Te Ngae Rotorua Phone: 0800 75 75 78

EMBROIDME

PO Box 51890 Pakuranga Auckland 2140 Phone: 09 577 4223

OFFICE PRODUCTS DEPOT Phone: 09 915 4544

PACK & SEND

Unit 1, 213 Blenheim Road Riccarton, South Island Christchurch Phone: 021 799 783

PROTECTA GLASS LIMITED PO Box 722 Orewa 0946 Auckland Phone: 02 7292 4640

QJUMPERS

PO Box 13354 Bay Central Tauranga Phone: 0800 QJUMPERS

RESUME ONE

Shed 5, Level 1, Lever Street Ahuriri, New Zealand Phone: 06 833 6333

Unit 27/595 Laurie Southwick Parade Gulf Harbour 0930 Auckland Phone: 09 235 8484

FLO2CASH

SMALL BUSINESS ACCOUNTING

FASTWAY COURIERS NZ

PO Box 301 199 Albany Auckland 0752 Phone: 0800 356 222

GRAFFITI DOCTOR Phone: 0800 482 437

HELIUM WORK SEARCH

Phone: 0800 999 SBA

SNAP PRINTING

Phone: 09 379 0822

SPEEDY SIGNS

PO Box 51-890 Auckland Phone: 09 577 4223

PO Box 1594 Wellington 6140 Phone: 04 916 2180

SUPER SHUTTLE

HUMITECH

TELCOINABOX

Phone: 0800 486 434

JIM’S TEST & TAG

Phone: 09 522 5710

KEA KIDS CLUB

PO Box 75/580 Manurewa 2243 Auckland Phone: 09 535 2187

KELLY SPORTS

Phone: 09 427 9377

LITTLE KICKERS

Auckland 1025 Phone: 09 815 8607

LOLLIPOPS PLAYLAND & CAFÉ 20a Rempstone Drive Halswell, Christchurch Phone: 04 565 1569

MATHZWISE LTD

26 Tasman Drive Tokoroa Phone: 07 886 0965

MY GYM

PO Box 58813 Greenmount Auckland Phone: 09 274 4949

NUMBER WORKS N WORDS PO Box 9450 Newmarket, Auckland Phone: 07 848 2574

SKIDS – SAFE KIDS IN DAILY SUPERVISION LTD PO Box 259 262 Greenmount, Auckland Phone: 09 576 6602

STRETCH-N-GROW

PO Box 65147 Mairangi Bay Auckland 0741 Phone: 09 447 1827

Po Box 331-166 Takapuna Auckland 0740 Phone: 0800 7 TELCO

Cleaning Services

Phone: 0800 454 654

KIWIHOST

3/93 Main South Road Upper Riccarton Christchurch 8442 Phone: 03 343 5007

LEADERSHIP MANAGEMENT 1400 Malvern Road Glen Iris VIC 3146 AUS Phone: 0800 333 270

LINK BUSINESS SERVICES PO Box 12-324 Penrose Auckland Phone: 09 555 6007

MANDEVILLE MARKETING PO Box 36743 Merivale Christchurch 8146 Phone: 0508 776 668

MEGA SERVICES PO Box 3061 Christchurch Phone: 03 384 4885

MINI TANKERS

Unit 3, 110 Mays Road Onehunga Auckland Phone: 09 622 2671

MONEY CONCEPTS NEW ZEALAND 2nd Floor, 111 Molesworth Street Wellington 6001 Phone: 02 7255 5951

NEED A NERD

Phone: 0800 633 326

NEW ZEALAND POST LIMITED Customer Service Centre PO Box 39100 Wellington Mail Centre Lower Hutt 5045 Phone: 0800 501 501

108

THEXTON ARMSTRONG Phone: 02 7509 3385

VITAL CARE NEW ZEALAND PO Box 8036 Tauranga Tel: 07 576 7374

Children’s Products & Services ABACUS MATHS ACADEMY LTD 42 Ascot Ave Remuera Auckland 1050 Phone: 09 5221 238

BABY ON THE MOVE

84 Wech Drive Warkworth North Auckland 0910 Phone: 09 422 2285

BOOKENDS NEW ZEALAND

AMAC

PO Box 48 078 Blockhause Bay Auckland 0644 Phone: 0800 262 269

AMAZING CLEAN NEW ZEALAND Unit 7, 21 Railside Place Frankton Hamilton NZ 3204 Phone: 0800 2 AMAZE (2 26293)

BUSY BEE CLEANING SERVICES PO Box 6423 Upper Riccarton Christchurch 8442 Phone: 03 423 9688

CEILING MASTER PO Box 20396 Christchurch 5 Phone: 03 365 5111

CLEAN PLANET FRANCHISE LTD

PO Box 36514 Merivale, Christchurch 8146 Phone: 03 377 9555

51c Hastie Avenue Mangere Bridge Auckland 2022 Phone: 09 622 0828

CHIPMONKS PLAYLAND & CAFÉ

CLEANCORP FRANCHISE SYSTEM

Port Building 9-13 George Street Dunedin 9023 Phone: 03 472 8480

PO Box 37948 Parnell, Auckland 1151 Phone: 09 307 2970

GRASSHOPPER SOCCER

CLEANTASTIC COMMERCIAL CLEANING

Phone: 04 889 2013

JELLYBEANS MUSIC NZ 9 Lockhart Place Mt Wellington, Auckland Phone: 09 576 9902

JUMPING BEANS INTERNATIONAL Phone: 09 475 9204

JUMP SWIM SCHOOLS

Unit6/54 – 56 Paradise Ave Miami Gold Coast 4220 AUS Phone: 1300 249 241

PO Box 7425 Taradale Napier 4141 Phone: 06 843 320

COOKRIGHT KITCHEN SERVICES PO Box 3183 Hawkes Bay Mail Centre, Napier 4142 Phone: 06 354 3150

CREST COMMERCIAL CLEANING LTD PO Box 740 Dunedin 9054 Phone: 03 477 1126

“The intent of the Code is to ensure transparency by the franchisor and to balance the rights and obligations between franchisor and franchisee.”

Robert Toth CREWCUT

45a Princes Street, PO Box 90815 Northcote, Auckland 1030 Phone: 09 481 0004

ENVIRO CLEAN & RESTORATION

Computer Products & Services CARTRIDGE WORLD Phone: 03 446 8600

COMPUTER SOLUTIONS SALES & SERVICE PO Box 11-193 Palm Beach Papamoa 3151 Phone: 07 571 0235

COMPUTER TROUBLESHOOTERS Phone: 0800 728 768

GEEKS ON CALL

Phone: +61 408 847 524

PO Box 41271 St Lukes Auckland 1346 Phone: 0800 803 200

GREEN CLEEN

Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 AUS Phone: (AUS) 1300 550 523

GROUT PRO

11 Winston Ave, Parmeston North Phone: 07 552 5311

JANI KING (NZ) LTD 66 Hillside Road Glenfield Auckland Phone: 09 441 9996

JET CLEANING SERVICES Po Box 68 454 Newton, Auckland 1145 Phone: 09 302 1536

PO Box 9780 Marion Square Wellington 6141 Phone: 04 891 0269

Private Bag 75806 Manurewa, Auckland Phone: 09 295 2700

AUSSIE FARMERS DIRECT Building 2, 9 Ferndell Street Granville NSW 2142 AUS Phone: 1300 MILKMAN

LIFETIME DISTRIBUTORS 135b Morrin Road Mt Wellington Auckland Phone: 09 574 6695

SIMPLY SQUEEZED

PO Box 71 Bay View Hawke’s Bay 4149 Phone: 0800 807 142

THE TRUSTY DELIVERY CO PO Box 16-381 Christchurch 8441 Phone: 0800 443 355

Educational & Training Systems PO Box 36514 Merivale Christchurch 8146 Phone: 03 377 9555

PARAMOUNT SERVICES

LCF FUN LANGUAGES

1st Floor, 4 Murdoch Road Grey Lynn Auckland 1002 Phone: 09 376 7850

PO Box 89060 Torbay Auckland NZ Phone: 0800 836 000

PRESTIGE HOME GROOMERS

MATHZWISE

V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau, Auckland 2104 Phone: 09 263 0544

PO Box 78396 Grey Lynn Auckland Phone: 09 360 2900

Food - Bakeries

BAKERS DELIGHT 36 Enfield Street, Mt Eden, Auckland, 1024 New Zealand Phone: 0800 225 388 Contact: Franchisee Recruitment Team Email: franchiserecruitment@bakersdelight.

co.nz Website: www.bakersdelight.co.nz Business description: Bakers Delight has over 700 bakeries worldwide employing more than 15,000 people, serving 2 million regular customers per week throughout New Zealand, Australia and Canada.

As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery. No previous bakery experience is necessary.

Bakers Delight has been helping to satisfy New Zealand’s love of freshly baked bread since 1995, and continues to support growing demand for nutritionally sound produce.

Take the first step and contact the Bakers Delight franchise recruitment team.

New and existing bakeries are available for purchase across New Zealand.

Year Established: 1995 Number of Franchise Outlets: 30 across New Zealand Investment required: 30% or $150,000 Training & Support: Full business and baking training provided as well as ongoing operational and network support.

Locations available: Across New Zealand

Phone: 07 886 0965

NUMBER WORKS ’NWORDS Phone: 07 848 2574

PACIFIC SIMULATORS 2010 LIMITED Unit 2, 103 Main South Road Sockburn Christchurch 8042 Phone: 03 343 0864

SOFTWASH

PO Box 20293 Hamilton 3241 Phone: 07 848 1700

MEGAZONE LASER GAMES

ANCHOR FRANCHISE

BOOKENDS LTD

PO Box 22313, Hunter’s Corner Manukau, Auckland Phone: 021 661 695

20a Rempstone Drive Halswell, Christchurch Phone: 04 565 1569

Distribution

PO Box 31520 Midford, Auckland Phone: 09 449 2004

SELECT CLEANING

LOLLIPOPS PLAYLAND & CAFÉ

PO Box 86 Clive Hawke’s Bay 4148 Phone: 0800 633 326

METICULOUS HOME SERVICES

12 Woodleigh Place Ohauiti, Tauranga Phone: 07 543 2090

PO Box 41398 St Lukes, Auckland 1346 Phone: 09 307 0810

NEED A NERD

LOVEN

PO Box 202 064, Southgate Post Centre Takanini, Auckland Phone: 09 296 5328

KIWIKRANE

GEEKS ON WHEELS

Unit 1, 35 Maurice Road Penrose Auckland 1642 Phone: 09 636 1320

GREEN ACRES FRANCHISE GROUP

Entertainment

“Virtually anything can be franchised, and virtually anything is franchised.”

Professor Lorelle Frazer

BRUMBY’S BAKERIES LIMITED 10F Morningside Drive Morningside, Auckland 1025 Phone: 0508 278 6297

BRUMBY’S GO!

PO Box 1549 Southport QLD 4215 AUS Phone: 0800 843 452

“Like any relationship, it pays to start on the right foot.”

Dr Michael Schaper

109

new zealand franchise listings

Food – Coffee & Cafés BB’S CAFÉ

PO Box 112-260 Penrose Auckland Phone: 09 525 7700

BREAKERS CAFÉ & BAR Phone: 06 834 0537

“With about 1,400 franchises and 84,000 odd franchisees, the market is highly competitive.”

Food – Restaurants & Dining Rooms COBB & CO

Phone: 021 483 500

HOG’S BREATH CAFÉ

PO Box 8068 Cleveland, QLD 4163 AUS Phone: 1800 HOGSTER

Suzanne Jarzabkowska

ICON COFFEE

PO Box 25088 St Heliers Bay Auckland 1740 Phone: 09 524 5847

CAFE2U PTY LTD Phone: 0508 004 388 Contact: John Stanton Email: jstanton@cafe2u.com Website: www.cafe2u.co.nz Business Description: Cafe2U is the world’s no.1 mobile café system.

With over 245 franchises worldwide, a Cafe2U franchise offers a total business solution including comprehensive training and full-time ongoing support.

Cafe2U’s unique ‘Acceleration Package’ assigns each franchisee a dedicated Franchisee Coach who launches the business alongside them. A revenue guarantee is also offered so you are ensured higher profits sooner.

A café without the hassles of rent or long hours provides the freedom to enjoy the lifestyle you deserve.

Membership: FANZ, IFA, FCA Year established: 2012 Number of franchise outlets: 13 in New Zealand, 245+ worldwide Initial franchise fee: Included in purchase price Investment required: $129,990 + gst Training & support: Cafe2U’s unique Acceleration Package includes 4 weeks initial training. This comprises of classroom style business training, barista training and 2 weeks of a dedicated Franchisee Coach to build the business with the new franchisee.

Ongoing support is with a dedicated Franchisee Development Manager.

Locations available: Nationally

CAFÉ BOTANNIX

Phone: 09 451 9119

CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 AUS Phone: (AUS) 1300 797 620

COFFEE CULTURE Phone: 03 377 2605

COLUMBUS COFFEE PO Box 911 030 Victoria Street West Auckland CBD Phone: 0800 100 110

ESQUIRES COFFEE HOUSE PO Box 6570, Wellesley Street Auckland CBD Phone: 0800 843 452

GLORIA JEAN’S COFFEES Phone: 09 520 6477

HOLLYWOOD BAKERY 1H Henry Rose Place Albany, Auckland 632 Phone: 021 471 776

110

JAMAICA BLUE NZ PO Box 137228 Parnell Auckland Phone: 09 377 1901

JESTERS FRANCHISING 2/55 Barrys Point Road Takapuna, Auckland Phone: 09 489 6266

MEGA CAFÉ

Phone: 0800 100 110

MUFFIN BREAK

PO Box 137-228 Parnell Auckland 1151 Phone: 09 377 1901

NEW YORK DELI

Phone: 03 968 4924

ROBERT HARRIS CAFÉ

PO Box 58095 Greenmount Manakau 2141 Phone: 0800 426 333

SIERRA COFFEE

Phone: 09 444 4369

STREETWISE COFFEE Phone: 06 364 5733

THE COFFEE CLUB

PO Box 78-203 Grey Lynn Auckland 1245 Phone: 09 304 0008

THE COFFEE GUY PO Box 37526 Parnell Auckland Phone: 09 309 9727

LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Phone: +61 3 9460 6700 Fax: +61 3 9460 3099 Website: www.laporchetta.com Email: franchising@laporchetta.com Business description: La Porchetta is one of Australia and New Zealand’s largest fully licensed Italian family of restaurants. Established in 1985, La Porchetta serves pizza, pasta and main meal dishes using developed recipes for delicious dishes.

No cooking experience required; only a love for Italian cuisine. La Porchetta has tried and tested systems in place including a fully comprehensive induction training, polices, manuals and ongoing support.

Membership: Proud members of Franchise Association of New Zealand Inc Year established: 1985 Number of units: Approx 70 Investment required: La Porchetta Restaurant $460,000 - $520,000 Training & support: Full comprehensive training and ongoing support Locations available: Australia & New Zealand

LJS FISH AND CHIPS RESTAURANT PO Box 110 Whitford Auckland 2149 Phone: 09 530 8090

MCDONALDS RESTAURANTS NEW ZEALAND

Phone: 03 472 8618

PO Box 6644 Wellesley Street Auckland 1141 Phone: 0800 622 227

XPRESSO DELIGHT

MEDITERRANEAN FOOD WAREHOUSE

THE COFFEE SHOT

Phone: 021 875 431

“Franchising is a proven and successful formula for expanding your business but it is not for the faint hearted and must be planned with caution.”

Marwan Kojok

42 Constable Street Newtown, Wellington Phone: 0800 334 477

MEXICALI

PO Box 109 255 Newmarket, Auckland Phone: 09 522 0990

PIZZA HUT

Phone: 09 525 8700

SPAGALIMIS ITALIAN PIZZERIA Phone: 0800 113 113

THE ORIGINAL CALIFORNIA BURRITO COMPANY PO Box 106 956 Auckland 1143 Phone: 09 354 4815

VALENTINES RESTAURANTS Phone: 09 444 4819

Food – Retail ANCHOR FRANCHISE Fonterra Brands NZ Private Bag 75 806 Manurewa Phone: 0800 103 778

COOKIE TIME

789 Main South Road Templeton 8042 Phone: 03 349 6161

DONUT KING NZ

PO Box 1549 Southport QLD 4215 AUS Phone: (AUS) 1800 067 619

THE FISHMONGER SEAFOOD DELICATESSEN

Food – Take Away BLACK FOREST WAFFLE HUT Phone: 03 688 6064

BURGERFUEL

PO Box 14 7320 Ponsonby Auckland Phone: 09 376 6007

BURGER WISCONSIN

Samuel Ryder House Townsend Drive, Attleborough Fields Nuneaton UK, CV11 6XW Phone: (UK) +44 2476 244 543

LENARD’S

Level 1, 225 Montague Road West End QLD 4101 AUS Phone: +61 7 3100 7800

JETTS FITNESS 24/7

NOT BIG ENOUGH

Phone: +61 7 3633 3333

DONUT KING

PO Box 31-597 Lower Hutt Wellington Phone: 021 248 1735

Phone: +61 418 360 392

HABITUAL FIX

HOLLAND & BARRETT

PO Box 11153 Papamoa Bay of Plenty 3151 Phone: 02 137 3523

DOMINO’S PIZZA

FRUIT WORLD

61A Athens Road Onehunga Auckland Phone: 021 126 3059

JAMES MARX HYPNOSIS

7 Auburn Street Takapuna North Shore Takapuna Phone: 09 947 6534

FRITZ WEINERS

GOLDEN NUTS FRANCHISING NZ LTD

PO Box 19004 Hamilton Central, Hamilton Phone: 07 838 3274

PO Box 24427 Wellington 6142 Phone: 04 384 9000

PO Box 137340 Parnell Auckland Phone: 02 158 8880

8 Monahan Road Mt Wellington Auckland Phone: 09 274 0876

HARDY’S HEALTH STORES

Phone: 0800 4 FRITZ

PO Box 101-622 North Shore Mail Centre Phone: 09 965 1300

SNAP FITNESS 24/7

1005 Ferry Road Ferrymead, Christchurch 8022 Phone: 021 243 4440

SNOREPRO NEW ZEALAND PO Box 1099 Wellington Phone: 04 801 7225

JESTERS PIES

PO Box 33-1185 Takapuna North Shore City Phone: 09 442 4680

Home Services

NEW ZEALAND NATURAL ICE CREAM

0800 SUNSHADE

PO Box 58 617 Greenmount, Auckland Phone: 09 414 2136

514 Queen Street West Hastings 4122 Phone: 06 876 9675

OPORTO NEW ZEALAND

ALU RESTORE

PO Box 251 275 Pakuranga, Auckland Phone: 09 379 0820

183 Otonga Road Rotorua Bay of Plenty 3201 Phone: 07 347 7186

SUBWAY

AT YOUR REQUEST Phone: 0800 297 297

PO Box 12-240 Penrose Auckland Phone: 09 634 3666

Level 1, Unit B3 Corinthian Office Park 17 Corinthian Drive Albany Auckland Phone: 09 415 3091

MEDITERRANEAN FOOD WAREHOUSE

THE PITA PIT

CONTACT ROCKGAS

LIME JUICE BAR

Phone: 04 939 8100

MR WHIPPY

PO Box 133-070 East Ridge Auckland 4416 Phone: 09 521 9325

NEW ZEALAND NATURAL ICE CREAM 1 Accent Drive East Tamaki Auckland Phone: 09 274 6168

Phone: 09 486 4664

URBAN TURBAN NEW ZEALAND Unit C, 26 Aviemore Drive Highland Park, Auckland Phone: 09 538 0833

WHOLLY BAGELS & PIZZA PO Box 33 234 Petone, Lower Hutt 5046 Phone: 021 2722 422

NIGHT’N DAY FOODSTORES PO Box 5769, Moray Place Dunedin 9031 Phone: 03 471 7660

SIMPLY SQUEEZED PO Box 71 Bay View, Napier 4149 Phone: 06 836 7066

SUPER LIQUOR HOLDINGS Lvl 7, 182 Broadway Newmarket, Auckland 1023 Phone: 03 361 2719

THE CHEESECAKE SHOP PO Box 58 599 Botany Auckland Phone: 09 274 5680

YÖGG

Phone: 09 531 5911

“Businesses can take a long time to sell.”

Health & Fitness

BATHROOM DIRECT Phone: 021 959 796

PO Box 624 Wellington Phone: 03 373 6411

COOLTIME LTD

PO Box 12242 Chartwell, Hamilton Phone: 07 854 1518

ECO INSULATION

PO Box 305470 Triton Plaza North Shore City 0757 Phone: 09 477 0270

EXCEED HOME NETWORK ANYTIME FITNESS PO Box 15409 Dinsdale Hamilton Phone: 07 839 0209

CACI

Phone: 021 980 890

CLUB PHYSICAL

Phone: 09 417 0071

CONTOURS

Phone: 0800 46 4475

FOOT MECHANICS PO Box 13540 Tauranga 3141 Phone: 07 579 4073

FOREVER GREEN 41 Morrin Road St Johns Auckland 1072 Phone: 09 533 6450

Phone: 0800 252 736

FIXIT BUILDING SERVICES 7a Douglas Alexander Parade Albany, Auckland Phone: 09 444 4167

FLOORING DESIGN LTD PO Box 5136 Greenmeadows Napier 4145 Phone: 027 559 2281

FREEDOM COMPANION DRIVING SERVICES PO Box 302-424 North Harbour Auckland 0751 Phone: 0800 956 956

GREEN ACRES

21 Taylors Road Morningside, Auckland 1025 Phone: 0800 803 200

Jason Gehrke

111

new zealand franchise listings GROUTPRO

378 Crawford Road, RD1 Te Puna, Tauranga Phone: 07 552 5311

HARRISONS CARPET ONE

40 Anderson Lane RD 2 Tauranga 3172 Phone: 07 548 1414

Pool & Spa POOLWERX

JIM’S MOWING

Phone: 03 377 5544

PO Box 718 Toowong QLD AUS Phone: 0800 543 419

PO Box 33858 Takapuna, Auckland Phone: 09 488 4700

JIM’S TREES & STUMP REMOVAL

SWIMART POOL & SPA SERVICES

HIRE A HUBBY

PO Box 103 Mt Ommaney QLD 4074 AUS Phone: 0800 865 945

Phone: 021 283 8040

HARRISONS ENERGY SOLUTIONS

PO Box 37 281 Parnell Auckland Phone: 0800 248 229

HOME INSTEAD SENIOR CARE PO Box 4245 210 Collingwood Street Hamilton Phone: 07 3720 8400

HOME PLUS

PO Box 31015 Milford Auckland Phone: 09 478 8018

INNOVATIVE INTERIORS LTD 245 Allright Place Auckland Phone: 09 570 5029

INSULTECH GROUP Phone: 09 263 9770

METICULOUS HOME SERVICES PO Box 31520 Milford Auckland Phone: 09 449 2004

RAINAWAY SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147

V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau City NZ 2104 Phone: 09 2630544

WINDOW TREATMENTS

PO Box 6260 Upper Riccarton Christchurch 8442 Phone: 021 338 031

Hotels, Motels & Apartments BELLA VISTA ACCOMODATION PO Box 262 Oamaru 9444 Phone: 03 4379 055

BEST WESTERN

PO Box 1987 North Sydney NSW 2059 AUS Phone: 0800 2378 93

QUEST SERVICED APARTMENTS (NZ) LTD Level 4, 19-21 Como Street Takapuna, Auckland Phone: 09 366 9680

Landscaping & Gardening ARCHGOLA

Phone: 09 426 0013

CENTRAL LANDSCAPE & GARDEN SUPPLIES PO Box 64132 Botany, Auckland 2163 Phone: 09 273 5352

CREW CUT

PO Box 90815 Auckland 1030 Phone: 09 481 0004

112

ECOTEC SYSTEMS

Phone: 06 843 2848

KWIK KERB

Private Bag 99942 Newmarket, Auckland Phone: 09 525 7570

Printing & Copying

PALMERS GARDEN WORLD PO Box 331 586 Takapuna Auckland Phone: 09 443 9910

PIMP MY LAWN

PO Box 2437 Stortford Lodge Hastings 4153 Phone: 0800 111 001

RAPID LAWN

PRINTING.COM

16-18 Cashew Street Grenada North, Wellington New Zealand Phone: +64 4 232 7653

SNAP PRINTING

PO Box 8414, Symonds Street Auckland CBD, Auckland Phone: 09 379 0822

Phone: 021 365 296

Real Estate & Property Services Mobile Franchises BARK BUSTERS

Phone: 0800 167 710

DRIVING MISS DAISY PO Box 8489 Havelock North 4157 Phone: 06 877 0072

FIBRENEW

PO Box 29-300 Fendalton Christchurch Phone: 03 358 4290

FREEDOM COMPANION DRIVING SERVICES PO Box 302 424 North Harbour, Auckland Phone: 0800 956 956

JIM’S TEST AND TAG Phone: 131 546

MOBILE HAND CAR & MARINE GROOMING 1300 Weranui Road RDI Silverdale Auckland Phone: 09 307 3737

PURE PROTECT

PO Box 9428 Newmarket Auckland Phone: 09 280 4830

THE MOVING BOX GUY PO Box 302 540 North Harbour Auckland 751 Phone: 0800 210 210

THE SHOT MOBILE PO Box 65 Port Chalmers Dunedin 9023 Phone: 03 472 8618

ULTRA SCAN

47 Piakoiti Road Walton 3475 Phone: 05 0885 8727

“If the dispute is still not resolved, the OFMA can assist.”

Hong-An King

GREEN DOOR COMMISSION FREE REAL ESTATE 64 Montgomery Square Nelson7010 Phone: 03 546 9332

HARCOURTS

7-9 Alpers Avenue Newmarket 1023 Phone: 09 520 5569

JUST CABINS LTD

PO Box 68171 Newton, Auckland 1145 Phone: 021 716 776

LJ HOOKER GROUP LTD Level 3, 3 City Road Auckland 1010 Phone: 09 308 0450

MIKE PERO REAL ESTATE LIMITED PO Box 29 530 Fendalton Christchurch 8540 Phone 0800 500 123

PROPERTY INDEPTH Phone: 0800 INDEPTH

QUINOVIC PROPERTY MANAGEMENT PO Box 14 268 Wellington 6141 Phone: 04 801 7880

RAY WHITE REAL ESTATE PO BOX 6067 Wellesley Street Auckland Phone: 09 377 5069

RE/MAX NEW ZEALAND Level 1, 70 Stanley Street Parnell Auckland 1010 Phone: 09 309 8478

REALSURE THE HOUSE INSPECTORS PO Box 48034 Silverstream Wellington Phone: 04 939 0296

SITEFINDERS

Phone: 027 919 4349

THE NZ HOUSE INSPECTION COMPANY 63 Moana Road Plimmerton Wellington Phone: 0800 751 751

TOP SNAP

Phone: 0508 867 762

WHATS UP HOUSE INSPECTIONS Phone: 021 952 397

Rent or Hire AVIS RENTAL

Private Bag 92802 Penrose Auckland 1642 Phone: 09 525 2850

BETTA RENTAL CARS

CIVIC VIDEO

Level 1, 268-270 Manukua Road Parnell Auckland 1151 Phone: 09 523 5471

COLOURPLUS

PO Box 83174 Edmonton, Auckland Phone: 09 818 9215

169 Main Highway Elleslie Auckland Phone: 09 525 2951

DOLLAR VALUE

DVDNOW KIOSKS

428 George Street Sydney NSW 2000 AUS Phone: (AUS) 1800 643 303

Phone: 029 289 6149

DYMOCKS

Phone: 0800 DVDNOW

HANDY RENTALS

EGG MATERNITY

248 Thorndon Quay Thorndon Wellington Phone: 04 470 7710

115 Khyber Pass Graston Auckland Phone: 09 523 0398

HERTZ

Private Bag 4716 Christchurch 8140 Phone: 03 358 6789

Phone: 027 682 0122

Unit 6, 706 Great South Road Penrose Auckland Phone: 0800 111 313

PEGASUS RENTAL CARS PO Box 47 818 Ponsonby Auckland 1144 Phone: 09 378 7940

Unit 1, 2 Amera Place East Tamaki Auckland Phone: 09 271 1025

SPECSAVERS NEW ZEALAND Phone: 09 475 5434

STIRLING SPORTS

PO Box 35 374 Shirley, Christchurch 8051 Phone: 03 523 1851

TACKLEBOX

PO Box 16258 Bethlehem Tauranga Phone: 07 579 3677

TAKE NOTE

FURNITURE COURT

THE 2 N’5 SHOP

17-21 Cavendish Drive Manukau Auckland 2104 Phone: 09 263 7636

GUTHRIE BOWRON

level 4, Unit 5, Textile Centre 1 Kenwyn Street, Parnell, Auckland Phone: 09 306 1040

HARDY’S HEALTH STORES

HARRISONS CARPET ONE

Level 2, 87 Devon St East New Plymouth Phone: 06 757 2702

THE ATHLETES FOOT RD 1 Silverdale Auckland 1140 Phone: 0800 BESTFIT

THE SWEETEST LITTLE CHOCOLATE SHOP PO Box 5474 Wellesley Street Auckland 1141 Phone: 09 374 4550

TOYWORLD

PO Box 8898, Symonds Street Auckland 1150 Phone: 09 374 1500

PO Box 33858 North Shore, Auckland Phone: 09 488 4710

RENT-A-DENT

PO Box 73-105 Auckland Airport Phone: 09 275 2914

Vending

HARVEY WORLD TRAVEL Phone: 09 307 1860

UNITED VIDEO

PO Box 12250 Chartwell Square Hamilton 3284 Phone: 07 853 7035

VIDEO EZY

Phone: 09 302 2229

K & B MANNINEN LTD Christies Jewellery PO Box 5103 Palmerston North 4441 Phone: 06 825 6117

LIQUORLAND

Retail ADVANCE FRANCHISE SYSTEMS PO Box 12 642 Penrose, Auckland 1642 Phone: 09 525 3792

BATHROOM WAREHOUSE PO Box 12075 Central Mall Rotorua Phone: 07 343 6676

BEDPOST

PO Box 23-364 Hunters Corner Paptoetoe 2155 Auckland Phone: 09 278 1010

BIN INN RETAIL GROUP

Phone: 09 621 0875

MISTER MINIT

Phone: +61 2 9521 9100

NIGHT ‘N DAY FOODSTORES PO Box 5769 Dunedin 9058 Phone: 03 477 2340

PALMERS

Phone: 09 443 9910 42856, Lambie Drive Manuakau, Auckland Phone: 09 261 1054

PARA RUBBER

PO Box 259 123 Botany Auckland 2163 Phone: 09 532 8794

POSTSHOP KIWIBANK

CASH CONVERTERS LTD

SADDLERY WAREHOUSE

PO Box 302212 North Harbour North Shore 0751 Phone: 09 414 1960

94 Wairau Road Glenfield Auckland 0627 Phone: 09 444 7477

AUSTVENDING PTY LTD 261 Churchill Road Prospect SA 5082 AUS Phone: (AUS) 1300 769 967

COOLSPOT UNLIMITED

Level 40, 140 Williams Street Melbourne VIC 3000 AUS Phone: +61 3 9607 8328

PROVENDER NZ

PO Box 11 007 Auckland Phone: 09 525 2767

SIMPLICITY VENDING 31 Claude Street Hamilton Phone: 07 855 2007

PAPER PLUS

PO Box 230271 The Hub Botany 2163 Auckland Phone: 09 572 0220

CASHBOX

PO Box 10460 Baylair, Mt Maunganui Phone: 09 626 2097

Phone: 09 298 0653

PO Box 19004 Hamilton Phone: 07 838 3274

STORAGE BOX

SMITHS SPORTS SHOES

PO Box 97-063 SAMC Manukau Auckland Phone: 09 262 2486

GODFREYS

MR RENTAL

Phone: 07 693 7334

FOOTLOOSE

Phone: 09 277 5465

LAZERBIKE

SIMPLIFOOD

Phone: 09 336 8284

PO Box 100-780 North Shore Mail Centre Auckland Phone: 0508 467 734

SHOE CLINIC

64 Willis Street Wellington Phone: 04 499 4495

Workplace Health & Safety GLOBAL SAFE NEW ZEALAND PO Box 2042 Kuripuni Masterton 5824 Phone: 02 7210 4292

VITAL CARE LTD

PO Box 498 Matamata 3340 Phone: 0800 48 48 25

“Free yourself from negative emotions.”

Tania Allen

113

Notes

114

Professional Services Listings Categories Australia

NEW ZEALAND

Accounting & Financial Services...................................................... 116

Accounting & Financial Services...................................................... 125

Advertising & Marketing. ......................................................................... 116

Banks / Financial Institutions. ............................................................ 125

Banks / Financial Institutions. ............................................................ 117

Business Services........................................................................................... 125

Business Services........................................................................................... 118

Franchise Consulting & Development.......................................... 126

Equipment Providers. .................................................................................. 119

Insurance Brokers........................................................................................ 126

Franchise Consulting & Development.......................................... 119

IT & Communications.................................................................................... 126

Franchise Funding......................................................................................... 120

Lawyers. ................................................................................................................. 126

Insurance Brokers........................................................................................ 120

PR & Advertising. ............................................................................................. 127

IT & Communications.................................................................................... 120 Lawyers. ................................................................................................................. 121 Point of Sale....................................................................................................... 123 Printing. ................................................................................................................. 123 Retail Operations............................................................................................ 124 Safety, Workers Compensation & Environment..................... 124 Site Selection. ................................................................................................... 124 Training & Development............................................................................ 124 Workplace Health and Safety. ............................................................ 124

115

australian professional services listings

accounting & financial services ABLS - FRANCHISE LOAN SPECIALIST FRANCHISE PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546

ADP PAYLINE

9-11 Miles Street Mulgrave VIC 3170 Phone: 1800 000 729

ASSURED HOME LOANS 341 Northeast Road Hillcrest SA 5086 Phone: 08 8360 0200

AUSTWISE FINANCIAL SERVICES PO Box 181 West Ryde NSW 2114 Phone: 02 9808 3166

BABO GROUP PTY LTD Level 1, 12 Cramer Street Preston VIC 3072 Phone: 03 9471 0092

CAD PARTNERS

PO Box 913 Woy Woy NSW 2256 Phone: 1300 362 436

HAINES NORTON CHARTERED ACCOUNTANTS GPO Box 4137 Sydney NSW 2001 Phone: 02 9256 6600

HAYES KNIGHT

GPO Box 4565 Sydney NSW 2001 Phone: 02 9221 6666

LISTON LANDERS

242-246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366

EDWARDS MARSHALL PTY LTD Level 3, 153 Flinders Street Adelaide SA 5000 Phone: 08 8139 1111

ERNST AND YOUNG 8 Exhibition Street Melbourne VIC 3000 Phone: 03 9288 8000

EVERALLS DFK PTY LTD PO Box 180 Deakin West ACT 2600 Phone: 02 6232 4588

FINANCIAL MANAGEMENT WORKS Level 1, 174 Willoughby Road Crows Nest NSW 2065 Phone: 02 8425 7888

FINLEASE

PO Box 1013 North Sydney NSW 2059 Phone: 02 9959 3122

FORDHAM BUSINESS ADVISORS Level 35, Rialto South Tower 525 Collins Street, Melbourne VIC 3000 Phone: 03 9611 6611

FREEDOM TAXATION SERVICES 13a Burraga Place Glenmore Park NSW 2745 Phone: 02 4733 8733

GRANT THORNTON

Locked Bag Q800 Queen Victoria Building NSW 1230 Phone: 02 8297 2400

116

TRADE BOOKS BOOKKEEPING 1 Newland Street Bondi Junction NSW 2022 Phone: 02 9386 1427

Level 3, 302 Burwood Road Hawthorn VIC 3122 Phone: 03 9018 4666

OPTIMUM ASSURANCE GROUP Level 3, 97 Pirie Street Adelaide SA 5000 Phone: 08 7129 4463

PFA CHARTERED ACCOUNTANTS Level 1, 215 Greenhill Road Eastwood SA 5063 Phone: 08 8272 1733

Level 6, 87 Marsden Street Parramatta NSW 2150 Phone: 02 9893 9499

10 Moonee Street Coffs Harbour NSW 2450 Phone: 02 6650 5959

GPO Box 1646 Brisbane QLD 4001 Phone: 07 3221 1055

MCLEAN DELMO

CONDON ASSOCIATES

DAVIES KNOX MAYNARDS

TOOHEY REID CHARTERED ACCOUNTANTS

PO Box 2577 Fortitude Valley BC QLD 4006 Phone: 1800 564 476

Level 1, 2040 Currie Street Adelaide SA 5000 Phone: 1300 557 600

PO Box 2492 North Parramatta NSW 1750 Phone: 02 9683 5999

Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 9490

LOGIRO WEALTH SOLUTIONS

CLUB FINANCIAL SERVICES

CIB ACCOUNTANTS AND ADVISORS

THE TARTAN GROUP

PKF Sydney & Newcastle 755 Hunter Street, Newcastle West NSW 2302 Level 8, 1 O’Connell Street, Sydney NSW 2000 Phone: 02 4962 2688 (Newcastle)

02 8346 6000 (Sydney) Contact: Sam Musgrave Email: SMusgrave@pkflawler.com.au Website: www.pkf.com.au Business description: PKF is a national and award winning accounting, financial and business advisory firm.

Our extensive experience in the franchise industry means we can meet your business’s need for compliance, management accounting, benchmarking and education. Our dedicated and specialised team has the expertise to ensure your franchise runs smoothly, paving the way for business growth. Our specialist franchise offering covers: • financial management • cashflow and profit management • business valuations • business planning • detection and prevention of retail crime • due diligence.

Membership: Franchise Council of Australia; Tax Institute of Australia; Institute of Chartered Accountants in Australia Year established: 1977

ROSE CORPORATE

Level 18, 499 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 8999

SOTHERTONS

Level 6, 468 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 6400

ST. CLAIR PARTNERS GPO Box 1881 Sydney NSW 2000 Phone: 02 9221 4088

WALKER WAYLAND Level 2, 129 Melville Parade Como WA 6152 Phone: 08 9364 9988 Fax: 08 9367 3444 Contact: John Dorazio Email: johnd@ww-wa.com.au Website: www.ww-wa.com.au Business description: When you call on the Walker Wayland Australasia network of 13 accounting firms you have access to more than 50 Partners and Directors and hundreds of highly skilled professionals.

Our firms are based in every Australian mainland State and in New Zealand.

We have worked with the franchise industry for many years and count dozens of successful franchisees among our clients.

For information on the locations of our offices, please visit www.wwaustralasia.com Membership: Franchise Council of Australia, Taxation Institute of Australia, Institute of Chartered Accountants Year established: 2002

WHK HORWATH

Level 15, 309 Kent Street Sydney NSW 2000 Phone: 02 9262 2155

ADVERTISING & MARKETING 1300 EZYCALL

9 Phoenix Avenue Hopper Crossing VIC 3029 Phone: 1300 EZYCALL

AD MARKETING AUSTRALIA PO Box 1888 Southport BC Gold Coast QLD 4215 Phone: 07 5528 1551

AUSTRADES MARKETING PO Box 613 Laverton VIC 3028 Phone: 0411 115 421

BEATTY MARKETING SOLUTIONS 5 Somerset Street St Kilda VIC 3812 Phone: 0409 174 565

BEETLE BRANDING

Suite 1, 14-16 Blackburn Road Blackburn VIC 3130 Phone: 03 9878 511

BISCUIT®

Suite 13, Level 4 150 Albert Road South Melbourne VIC 3205 Phone: 1300 887 922

BRANDWISE

Ground Floor 1, 215 Bell Street Preston VIC 3072 Phone: 03 9326 7770

BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1600 Southport QLD 4215 Phone: 07 5519 1919

CAROSI MARKETING 37 Christine Avenue Miami QLD 4220 Phone: 0424 867 866

COATES SIGNCO SERVICE 242 Young Street Waterloo NSW 2017 Phone: 02 9699 3122

COMM2U

8 Guthrie Street Paddington QLD 4064 Phone: 07 3366 8222

COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444

CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667

CREATIVE BREW MARKETING AND DESIGN Suite 8/51 City Road Southbank VIC 3006 Phone: 03 8677 2254

DEEPEND

PO Box 146 Surry Hills NSW 2010 Phone: 02 8917 7900

DOMINION COLANCO PRINT GROUP Unit 4, 2 Picken Street Silverwater NSW 2128 Phone: 02 9648 2888

FLUX CREATIVE

82 St Kilda Road St Kilda VIC 3182 Phone: 03 9593 8820

FUSE

15/17 Henrietta St Chippendale NSW 2008 Phone: 02 9690 1100

HEAD MARKETING

Level 1, Suite 4 491 New South Head Road Double Bay NSW 2028 Phone: 02 9328 9032

INFORMATEL

187 Johnston Street Fitzroy VIC 3065 Phone: 03 9419 5755

IVENT SERVICES

46 Govett Street Katoomba NSW 2780 Phone: 02 4782 4697

MARKETING AND BRANDING CENTRAL PLC 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700

MAYNARD IMAGING 100 Green Street Richmond VIC 3121 Phone: 0409 902 002

MBCONNEXIONS

164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700

ZING AUSTRALIA

131 – 133 Devonshire Street Surry Hills NSW 2010 Phone: 02 8303 6464

MEDIACOM AUSTRALIA 65 Berry Street Sydney 2060 NSW Phone: 02 9463 7000

MEDIA M GROUP

17 Emerald Hill Place South Melbourne VIC 3205 Phone: 1300 668 287

MICHELS WARREN

96 Melbourne St North Adelaide SA 5006 Phone: 08 8267 6888

MITCHELL COMMUNICATION GROUP Level 4, 111 Cecil Street South Melbourne VIC 3205 Phone: 03 9690 5544

NORMAN CONNELL ADVERTISING Level 1, 240 Chapel Street Prahran VIC 3181 Phone: 03 9529 4744

OMC CONNECT

PO Box 1124 Mooloolaba QLD 4557 Phone: 07 5444 3473

ORGANISE INTERNET PO Box 274 Gosford NSW 2250 Phone: 1300 301 718

PROMOTEM

Suite 603, Asian Pacific House 4343 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 4600

BANKS / FINANCIAL INSTITUTIONS AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED National Franchising Specialists Phone: 1800 801 485

AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546

AUSTRALIAN CAPITAL HOME LOANS PO Box 1275 Slacks Creek QLD 4127 Phone: 1300 797 338

AUSTRALIAN LENDING CORPORATION 46 Mt Gravatt Capalaba Road Upper Mt Gravatt QLD 4122 Phone: 1300 555 311

AUSVANCE

Suite 2, level 4, 10 Phillip Street Parramatta NSW 2150 Phone: 1300 760 930

BANK OF QUEENSLAND National Phone: 1300 557 272

BANKWEST BUSINESS PO Box E237 Perth WA 6841 Phone: 13 7000

ROCKET SCIENCE STRATEGIC SERVICES 147 Cavendish Street Stanmore NSW 2048 Phone: 02 9572 6636

SWEAR WORDS

Studio 2, 30 Cubitt Street Richmond VIC 3121 Phone: 03 9421 3572

THE BANNER LADY Unit 2, 21 Howleys Rd Notting Hill VIC 3168 Phone: 03 9505 6528

THE EDGE CORPORATE STRATEGIES PO Box 1141 Fortitude Valley QLD 4006 Phone: 1300 726 123

THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS PO Box 236 Manly NSW 1655 Phone: 02 9977 0215

TOTAL IMAGE GROUP PO Box 199 Westgate NSW 2048 Phone: 02 9569 6233

TOTAL MARKETING PO Box 587 Waverley NSW 2024 Phone: 0433 399 294

UNIVERSAL APPROACH Factory 2, 6 Superior Drive Dandenong South VIC 3175 Phone: 03 9706 5599

VISUAL UNITY

105d Carpenter Street Brighton VIC 3186 Phone: 03 9592 0622

CASHFLOW IT FINANCE PO Box 867 Samford Valley QLD 4520 Telephone: 1300 659 676 Fax: 1300 659 675 Email: applications@cashflowit.com.au Website: www.cashflowit.com.au Business description: Why spend your hard earned capital when you can simply... Cashflow It! Cashflow It offers fast and unique solutions for franchisees to access the finance they need to buy equipment, fund fitouts and to acquire new or existing stores.

Cashflow It has terms from 12 months to 5 years. At the end of the term you have the flexibility of choosing to: • Purchase the equipment • Return without penalty any equipment that is no longer suitable • Continue making weekly payments and the purchase price will continue to reduce • Own the assets over your chosen term Cashflow It offer competitive rates and you can even enjoy 100% tax deductibility on our weekly payments. If you belong to a Cashflow It accredited franchise you’ll also enjoy additional benefits.

Applying is easy... just go to www.cashflowit. com.au and apply online or call our friendly customer service team on 1300 659 676.

Year established: 2011

117

australian professional services listings COMMONWEALTH BANK

CREATIVE DESIGN

NATIONAL AUSTRALIA BANK

CTA AUSTRALIA

Level 3 Tower B, Citadel Towers 799 Pacific Highway, Chatswood NSW 2067 Phone: 1800 457 226

National Phone: 131 012

SILVER CHEF LTD

14 Finchley Street Milton QLD 4064 Phone: 1800 049 743

WESTPAC BANKING CORPORATION National Phone: 132 142

WESTPAC

Level 9, 260 Queen Street Brisbane QLD 4000 Phone 0894262204

Business Services 10 THOUSAND FEET

Level 8, 275 Alfred Street North Sydney NSW 2060 Phone: 02 8080 7544

1800 ON HOLD

PO Box 2325 Burleigh BC QLD 4220 Phone: 07 5587 7222

AA REALESTATE & BUSINESS BROKERS Suite 88b, 90 Lorimer Street Docklands VIC 3000 Phone: 03 9645 2988

AGILITY MERCEDES-BENZ FINANCIAL 44 Lexia Place Mulgrave VIC 3170 Phone: 03 9566 9266

ALLPOS

646 Murray Street West Perth WA 6005 Phone: 08 9226 4272

AVID TECH MULTIMEDIA 140 Graham Street Wonthaggi VIC 3995 Phone: 03 5672 1872

BILL BUDDY

PO Box 1443 Nerang QLD 4211 Phone: 1300 303 278

BSF GROUP

36 Terrence Road Brendale QLD 4500 Phone: 07 3205 5535

BUSINESS SA

136 Greenhill Road Unley SA 5061 Phone: 08 8300 0000

CHAS CLARKSON

1028 Botany Road Mascot NSW 2020 Phone: 1300 300 195

COFFEE BELLA

Unit 13, 22 Cessner Drive Caboolture QLD 4510 Phone: 1300 721 811

CORPORATE THEATRE 85 Rose Street Annandale NSW 2038 Phone: 02 9555 7299

COST REDUCTION ANALYSTS PO Box 982 Crows Nest NSW 1585 Phone: 1300 360 647

118

52a Winterton Road Clayton VIC 3168 Phone: 1300 662 390

5 Mareno Road Tullamarine VIC 3043 Phone: 03 9334 2620

DELOITTE

PO Box 38 Parramatta NSW 2150 Phone: 02 9322 7000

DESIGN DESIGN

MERCURY MANAGEMENT SYSTEMS GPO Box 1228 Sydney NSW 2001

MILWARD DORAN

Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512

MPM MARKETING SERVICES 110 Fairbank Road Clayton VIC 3168 Phone: 03 8551 5300

PACNET

PO Box 652 Springwood QLD 4127 Phone: 07 3808 3122

PO Box 12101 A’Beckett Street Post Office Melbourne VIC 8006 Phone: 133 639

DESIGN GALLERY

PROFESSIONAL ADVANTAGE

DIVERSIFIED EXHIBITIONS

RAMP HOLDINGS

DIVERSE SHOPFITTERS

RELOAD CONSULTING

DMC (DIGITAL)

SERVICE INTEGRITY

EMPLOYRITE

SHAPE SHOPFITTERS

EXALT 4TH PARTY SOLUTIONS

SMALL FISH BUSINESS COACHING

EZYPAYROLL

STUDIO RED

FRANCHISE RECRUITMENT

THE CORPORATE WRITER

IBS INFOTECH

THE REALISE GROUP

IP SOLUTIONS INTERNATIONAL

TU PROJECTS

PO Box 1209 QLD 4507 Phone: 07 3408 1253

Level 3, 424 St Kilda Road Melbourne VIC 3004 Phone: 03 9261 4500

20-22 Fargo Way Welshpool WA 6106 Phone: 08 9258 8555

PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111

PO Box 509 Burwood VIC 3125 Phone: 03 9808 3055

5 Bentham Place Castle Hill NSW 2154 Phone: 02 9659 1550

PO Box 351 Glenside SA 5065 Phone: 08 8379 1080

Unit B/2A Skinner Street Hastings VIC 3915 Phone: 0478 007 613

PO Box 1868 Milton QLD 4068 Phone: 07 3369 7666

Jones Bay Wharf, 86, 26-32 Pirrama Road Pyrmont NSW 2009 Phone: 02 8231 6644

LEASEEAGLE

PO Box 4120 Richmond VIC 4120 Phone: 03 9827 7701

LEASING INFORMATION SERVICES Suite 3.02, Level 3 Axis Corporate Park 46-50 Kent Road Mascot NSW 2020 Phone: 02 8354 0250

LINK BUSINESS FRANCHISING LTD PO Box 12324 Penrose, Auckland New Zealand Phone: +64 95799226

LOGOVISION

169 Main North Road Nailsworth SA 5083 Phone: 08 8342 5122

Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 1800 126 499

Suite 602, 282 Oxford St Bondi Junction NSW 2022 Phone: 02 9388 0580

PO Box 703 Toowong QLD 4066 Phone: 07 3371 1055

PO Box 540 Figtree NSW 2525 Phone: 1300 799 868

4 Graeme Avenue Montmorency VIC 3094 Phone: 03 9432 1044

PO Box 1664 Byron Bay NSW 2481 Phone: 02 6680 8036

Level 6, 333 George Street Sydney NSW 2000 Phone: 02 9249 2030

705 Cavendish Road Holland Park QLD 4121 Phone: 0401 838 040

Studio 53, 91 Moreland Street Footscray VIC 3011 Phone: 03 9687 2360

PO Box 811 Fortitude Valley QLD 4006 Phone: 07 3391 2400

“In Australia, there is no uniform legislation at the federal level regulating the relationship between a landlord and a tenant in relation to commercial and retail premises.”

Jane Garber-Rosenzweig

“Sales and marketing are the only activities that you will do in your new business that brings money in, rather than takes it out.”

Katherine Grace

VISION ALLIANCE PO Box 7429 Baulkham Hills Phone: 1300 76 49 20 Fax: 1300 76 98 67 Contact: Tania Allen Email: tania@vision-alliance.com Website: vision-alliance.com Business description: Vision Alliance is a team of business growth & franchise consultants who work with business owners who want to grow, leverage or franchise their business, so they can maximise their potential and simply get more out of business and more out of life.

We offer a range of coaching, consulting and training programs that are tailored to our client’s budget and needs.

We are seeking driven and business savvy individuals to fill the overwhelming demand for our services. This proven turnkey business gives you the flexibility to set your own hours and allows you to build the business that you want.

If you are passionate about helping business owners grow talk to us today!

Membership: FCA, AIM, NSW Business Chamber Year established: 1999

VOYAGES – ULURU MEETING PLACE Phone: 02 8296 8067

WOOLLAM CONSTRUCTIONS PO Box 7154 East Brisbane QLD 4169 Phone: 07 3456 1600

“It is essential that you seek legal advice to explain what you are signing.”

Equipment Providers

Dr Michael Schaper

222 St Kilda Rd St Kilda VIC 3182 Phone: 0404 528 044

DC STRATEGY

Level 5, 530 Collins Street Melbourne VIC 3000 Phone: 03 8102 9200

“Your Success Is Our Business”

COMMERCIAL FOOD MACHINERY Clayton Branch: 1418a Centre Road, Clayton, VIC 3168 Phone: 03 9543 1611 Fax: 03 9543 1682 Contact: Vadim Engel Email: vadim@cfm.com.au Sunshine Branch: 476 Ballarat Road, Sunshine North VIC 3020 Phone: 03 8312 1600 Fax: 03 9356 0589 Contact: Jim Carpoussis Email: jim@cfm.com.au Website: www.cfm.com.au Business description: CFM is Australia’s leading supplier and service experts of commercial catering equipment to the hospitality industry. CFM is a one- stopshop that supplies a vast array of products and shop fitting services including cooking & baking equipment, refrigeration and custom stainless steel solutions with financing options available.

We have a dedicated service team on call to minimise your equipments’ downtime. Our Clayton and Sunshine showrooms offer a wide selection for restaurants, franchise outlets and cafes.

Franchise Consulting & Development

DEMOGRAPHICS ONLINE PO Box 52 Clifton Hill VIC 3068 Phone: 0411 098 691

DONALDSON CONSULTING 158 Teutoberg Avenue Maleny QLD 4552 Phone: 0412 389 401

ENTERPRISE 21

PO Box 276 Mermaid Beach QLD 4218 Phone: 07 5575 2144

FRANCHISE ADVISORY CENTRE PO Box 15304 Brisbane City East QLD 4002 Phone: 07 3716 0400

FC BUSINESS SOLUTIONS Suite 3, 875 Glenhuntly Road Caulfield VIC 3162 Phone: 03 9533 0028

FRANCHISE CENTRAL Level 1, 459 Toorak Road Toorak VIC 3142 Phone: 1300 558 278

FRANCHISE RELATIONSHIPS INSTITUTE PO Box 233 Toowong QLD 4066 Phone: 07 3510 9000

FRANCHISE RECRUITMENT SOLUTIONS Po Box 147 Glen Waverly VIC 3950 Phone 1300 642 575

ALLIANCE PROJECT SERVICES PO Box 301 St Pauls NSW 2031 Phone: 1300 763 774

AUSTRALIAN FRANCHISING SYSTEMS Suite 6, 137 Main Street Osborne Park WA 6017 Phone: 08 9444 5100

BUSINESS DEVELOPMENT ALLIANCE PTY LTD Level 2, Suite 6A 47 Kishorn Road Applecross WA 6153 Phone: 08 9364 3811

BUSINESS DEVELOPMENT COMPANY Melbourne, Sydney, Brisbane, Cairns Phone: 1300 53 44 70

CARIBLUE

PO Box 3187 Robina Town Centre QLD 4230 Phone: 0412 618 723

CEO CONSULTING

Level 1 99 Queen Street Melbourne, Vic 3000 Phone: 1300 764484

CIVIC MANAGED SERVICES

The Code has the full force of the law.

CRECER

1100 Bourke Road (Locked Bag 5001) Alexandra NSW 2015 Phone: 02 9206 8833

COLIN MCCOSKER CONSULTING 175 Bestmann Road Sandstone Point QLD 4511 Phone: 07 5497 6380

FRANCHISE SELECTION Melbourne, Sydney, Brisbane, Perth, Adelaide Phone: 1300 FRANCHISE (372624) Contact: Kevin Bugeja Website: www.franchiseselection.com.au Business description: Franchise Selection is the leading franchisee recruitment company in Australia that assists potential franchisees through the interview and selection process. We offer a wide selection of franchises covering all industries. We pride ourselves in being leaders in our industry and our approach is not to sell franchises but to educate and assist buyers in finding the right business opportunity for them and to assist franchisors in selecting the very best franchisees.

Membership: FCA Year established: 2006

FRANCHISE SYSTEMS GROUP Unit 19, 10 Gladstone Road Castle Hill NSW 2154 Phone: 1300 658 311

FRANCHISE WORKS Suite 321, 8 Point Street Pyrmont NSW 2009 Phone: 0417 811 522

119

australian professional services listings FRANCHISING INTERNATIONAL PTY LTD

THE RETAIL DOCTOR

GROUP SEVEN FRANCHISING

VISION ALLIANCE

PO Box 757 Sanctuary Cove QLD 4212 Phone: 07 5577 8166

39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

6/102 Alfred Street Milsons Point NSW 2061 Phone: 0425 285 825

PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

HILL ROGERS SPENCER STEER GPO Box 7066 Sydney NSW 2001 Phone: 02 9232 5111

LISTON LANDERS

242 – 246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366

MACQUARIE FRANCHISE SYSTEMS PO Box 424 Hornsby NSW 1630 Phone: 02 9415 4655

MASTER FRANCHISING PO Box 385 Goodwood SA 5034 Phone: 1800 228 632

MARKET MINDS

Shop 1B, Noosa Homemaker Centre, Mary Street Noosaville QLD 4566 Phone: 0407 627 243

Franchise Funding B CAPITAL

4/2 Queen Street Melbourne VIC 3000 Phone: 03 9823 6277

BUSINESS LENDING 11 Bonnet Avenue Como NSW 2226 Phone: 0419 242 546

CASHFLOW IT FINANCE

PO Box 2119 Fortitude Valley BC QLD 4006 Phone: 1300 659 676

CITY PACIFIC FINANCE 176 Kite Street Orange NSW 2800 Phone: 02 6360 0622

GOGETTA

MyAFSA (AUSTRALIAN FRANCHISE SUPPORT ALLIANCE) Phone: 1300 651 342

Park Tower, 20 Pidgeon Close West End QLD 4101 Phone: 1800 173 284

NEILL BUCK & ASSOCIATES

SILVER CHEF LTD

Level 31, ABN AMRO Tower Sydney NSW 2001 Phone: 02 9235 0070

Park Tower 20 Pidgeon Close West End QLD 4101 Phone: 1800 049 743

ORDIUM

PO Box 1029 Toowong DC QLD 4066 Phone: 0413 871 828

PLAY INTERNATIONAL PO Box 1 Crows Nest NSW 1585 www.playinternational.net

PRICEWATERHOUSECOOPERS 2 Southbank Boulevard Southbank VIC 3006 Phone: 03 8603 1000

RESURG GROUP

PO Box 196 Alexandria NSW 2015 Phone: 02 9319 0522

RETAIL E-VIRONMENT PTY LTD 93 Egan Street Richmond VIC 3121 Phone: 03 9429 2293

REVIVE PROJECTS FRANCHISE MARKETING PO Box 98 Canterbury VIC 3126 Phone 1300 836 863

SHERPA GROUP

3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4887

SOLUTIONS FRANCHISING GROUP Suite G10, 566 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 7210

THE FRANCHISE INSTITUTE PO Box 667 Vaucluse NSW 2030 Phone: 1300 855 435

THE FRANCHISE SHOP

Suite 19, 653 Mountain Highway Bayswater VIC 3153 Phone: 1300 139 557

120

Insurance Brokers ARRIVIS

Suite 3, 85 Curzon Street North Melbourne VIC 3051 Phone: 03 9329 1255

BARKER MEIER INSURANCE BROKERS PO Box 7053 Hutt Street Adelaide SA 5000 Phone: 1800 066 900

BROOKLYN UNDERWRITING SERVICE PO Box 101 Grosvenor Place NSW 1220 Phone: 02 8274 8177

CAPITAL MUTUAL INSURANCE BROKERS Level 1, 1140 Burke Road Balwyn North VIC 3104 Phone: 1300 123 300

INSURANCE MADE EASY

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB) PO Box 495 Leederville WA 6903 Phone: (AUS) 1800 776 747 Fax: (AUS) 1800 194 525 Email: info@mynfib.com.au Website: www.mynfib.com.au Contact: Brad Dixon Position: National Development Manager Business description: NFIB meets the Australian demand for a dedicated online provider of insurance cover for franchisees, franchisors and franchised businesses.

Our service is fully automated, compliant and provides you with full documentation.

Put simply, our service is the fastest, most affordable way to get the most appropriate level of cover you need to protect your business.

In business since: Established in 2010

IT & Communications AUSSIE PHONE BROKERS PO Box 1124 Hawksburn LPO Toorak VIC 3142 Phone: 1300 733 565

AVG INTERNET SECURITY 2/101 Tulip Street Sandringham VIC 3191 Phone: 03 9581 0800

CARBONITE AUSTRALIA 2/101 Tulip Street Sandringham VIC 3191 Phone: 1300 886 673

CODERS

Suite 38, 194 Breakfast Creek Road Newstead QLD 4006 Phone: 07 3257 7242

EPIWEB

438 Ipswich Road Annerley QLD 4103 Phone: 07 3342 6781

FAB SAO

PO Box 1350 Upwey VIC 3158 Phone: 03 9757 8181

PO Box 6803 Halifax Street Adelaide SA 5000 Phone: 0418 331 933

KING INSURANCE BROKERS

FRANCHISE SHARE

Level 2,104 Burwood Road Hawthorn VIC 3122 Phone: 03 9818 8026

“The 14 day disclosure period should not be confused with the 7 day cooling off period.”

Robert Toth

Ground Floor, 56 Delhi Road North Ryde NSW 2113 Phone: 02 8282 5622

GLOBAL KAP

Suite 3, 26 Bennett Street Cremorne NSW 2090 Phone: 02 8003 3899

JSA MASSMEDIA

1/15 Anderson Street Fortitude Valley QLD 4006 Phone: 07 3634 8200

KARMAN GROUP

Suite 6, 8-12 Sandilands Street South Melbourne VIC 3205 Phone: 1300 730 235

MAXXAM COMPUTER SYSTEMS

SYRON

BELL LEGAL GROUP

MICRONET SYSTEMS

THE MISSING LINK NETWORK INTEGRATION

BENNETT & PHILP SOLICITORS

553 Glenferrie Road Hawthorn VIC 3122 Phone: 1300 629 926

PO Box 536 Sutherland NSW 1499 Phone: 02 9542 2000

NEC

Private Bag 1111 Mulgrave VIC 3170 Phone: 131 632

NETCOMM

2-6 Orion Road Lane Cove NSW 2066 Phone: 02 9424 2000

NETSTARTER PTY LTD

Level 2, 26-28 Wentworth Avenue Surry Hills NSW 2010 Phone: 02 9273 7777

NOQ MOBILE ORDERING Suite 1, 11 French Street Adelaide SA 5000 Phone: 1800 028 128

OE DESIGN

17/79 West Burleigh Road Burleigh Heads QLD 4220 Phone: 1300 736 764

PEOPLEINSITE

Level 11, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 9716

PRISM SOLUTIONS Suite 3, 214 Bay Street Brighton VIC 3186 Phone: 03 9596 8633

PROFESSIONAL ADVANTAGE SERVICE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 02 9919 8900

PROFESSIONAL OUTSOURCE SOLUTIONS

PO Box 311 Fortitude Valley VIC 4006 Phone: 1300 55 11 36

9-11 Dickson Avenue Artarmon NSW 2064 Phone: 1300 865 865

THINKING AUSTRALIA

Suite 304, 620 St Kilda Road Melbourne VIC 3004 Phone: 03 9525 1255

TT GROUP COMMUNICATIONS 3/42 Cavendish Road Coorparoo QLD 4151 Phone: 1800 888 555

WIRED & WIRELESS SOLUTIONS INTERNATIONAL Level 7, 6 Help Street Chatswood NSW 2067 Phone: 02 9412 2100

Lawyers ACCESS LEGAL

PO Box 503 North Sydney NSW 2059 Phone: 02 9409 2500

ADDISONS SOLICITORS & ATTORNEYS GPO Box 1433 Sydney NSW 2001 Phone: 02 8915 1000

ALLENS ARTHUR ROBINSON GPO Box 50 Sydney NSW 2001 Phone: 02 9230 4000

ANDERSON RICE LAWYERS Level 7, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9672 2666

Unit B1, Jetstream Business Park 5 Grevillea Place Brisbane Airport QLD 4007 Phone: 1300 600 774

ARMSTRONG LAWYERS

PWX AUSTRALIA

ATKINSON VINDEN

Level 7, 422 Little Collins Street Melbourne VIC 3000 Phone: 1300 724 395

Level 4, Suite 7 450 St Kilda Road Melbourne VIC 3004 Phone: 1300 304 011

Level 8, 10 Help Street Chatswood NSW 2067 Phone: 02 9411 4466

REACH LOCAL

PO Box 334 Coolangatta QLD 4225 Phone: 07 5536 9777

Level 7, 717 Bourke Street Docklands VIC 3008 Phone: 03 8671 3626

REALESTATE IT

Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 0403 313 521

RIDDELL CLARE CONSULTING 45 Kathryn Court Riddells Creek VIC 3431 Phone: 0418 125 393

ATTWOOD MARSHALL LAWYERS

AVENTUS LEGAL

Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 1300 294 539

B2B LAWYERS

PO Box 572 East Melbourne VIC 8002 Phone: 03 8602 4000

BAKER & MCKENZIE

PO Box 472 Burpengary QLD 4505 Phone: 1300 664 186

Level 27, A.M.P. Centre 50 Bridge Street Sydney NSW 2000 Phone: 02 9225 0200

ST SOFTWARE

BAKER LOVE LAWYERS

SACO TECHNOLOGY

PO Box 6275 Frenchs Forest NSW 2086 Phone: 02 9975 4648

30 Dan Rees Street Wallsend NSW 2287 Phone:02 4951 5766

STORE FINDER

BAYBRIDGE LAWYERS

Pittwater Road Collaroy NSW 2097 Phone: 02 8003 4580

106, Level 1, 109 Pit Street Sydney NSW 2000 Phone:02 9232 3611

PO Box 5193 Gold Coast MC QLD 9726 Phone: 07 5597 3366

Level 16, 15 Adelaide Street Brisbane QLD 4000 Phone: 07 3001 2999

BILLINGS CLOAK

114 Poath Road Hughesdale VIC 3166 Phone: 03 9568 1833

BLAKE DAWSON

Level 36, 225 George Street Sydney NSW 2000 Phone: 02 9258 6000

BRENNANS SOLICITORS PO Box 27 Mooloolaba QLD 4557 Phone: 07 5438 8199

BROWN WRIGHT STEIN PO Box A2625 Sydney South NSW 1235 Phone: 02 9394 1010

BRUCE STEWART DIMARCO LAWYERS GPO Box 4061 Sydney NSW 2001 Phone: 02 9367 7599

BUCHANAN LAW

GPO Box 579 Canberra ACT 2601 Phone: 02 6221 9555

BYWATERS TIMMS LAWYERS GPO Box 466 Brisbane QLD 4001 Phone: 07 3229 5977

CENTRAL COAST BUSINESS LAWYERS PO Box 3143 Erina NSW 2250 Phone: 02 4367 4366

CHAMPION LEGAL

Suite 7, Level 5, 66 Hunter Street Sydney NSW 2000 Phone: 02 9635 8266

CLAYTON UTZ

PO Box H3 Australia Square NSW 1215 Phone: 02 9353 4000

COLEMAN & GREIG PO Box 260 Parramatta NSW 2124 Phone: 02 9635 6422

COMINO PRASSAS LAWYERS PO Box 1390 Bondi Junction NSW 1355 Phone: 02 9386 5888

COOPER GRACE WARD LAWYERS GPO Box 834 Brisbane QLD 4001 Phone: 07 3231 2444

COSOFF CUDMORE KNOX GPO Box 2871 Adelaide SA 5001 Phone: 08 8211 7955

CULLEN BABINGTON HUGHES PO Box 935 Nedlands WA 6909 Phone: 08 9389 3999

CURWOODS LAWYERS GPO Box 5406 Sydney NSW 2001 Phone: 02 9231 4166

DAVID LEGAL

3/43 Harris Street Fairfield NSW 2165 Phone: 02 9728 5678

121

australian professional services listings DC ADOLPHE

HOLDING REDLICH LAWYERS

DC LEGAL

HUNT & HUNT

DIBBS BARKER

HWL EBSWORTH LAWYERS

PO Box 5259 West End QLD 4101 Phone: 07 3010 9492

Level 5, 530 Collins Street Melbourne VIC 3000 Phone: 03 8102 9200

GPO Box 983 Sydney NSW 2001 Phone: 02 8233 9500

GPO Box 2154 Melbourne VIC 3001 Phone: 03 9321 9999

GPO Box 4132 Sydney NSW 2001 Phone: 02 9391 3000

Level 14, 264-278 George Street Sydney NSW 2000 Phone: 02 9334 8555

DLA PHILLIPS FOX

IVAN POOLE LAWYERS

DMAW LAWYERS

J J RIBA & COMPANY SOLICITORS

DONALDSON WALSH

KELLS THE LAWYERS

DOWNINGS LEGAL

KELLY AND CO LAWYERS

Level 28, 1 Eagle Street Brisbane QLD 4000 Phone: 07 3246 4000

Level 3, 80 King William Street Adelaide SA 5000 Phone: 08 8210 2222

320 King William Street Adelaide SA 5000 Phone: 08 8410 2555

PO Box 7222 Cloisters Square WA 6850 Phone: 08 9321 1211

FEINAUER & ASSOCIATES

Level 6, 64 Marine Parade (PO Box 10857) Southport QLD 4215 Phone: 07 5591 2522

34 Duporth Avenue Maroochydore QLD 4558 Phone: 07 5479 1488

Level 15, 9 Castlereagh Street Sydney NSW 2000 Phone: 02 9233 7411

Level 21, Westpac House 91 King William Street Adelaide SA 5000 Phone: 08 8205 0800

PO Box 3025 Adelaide Terrace Perth WA 6832 Phone: 08 9420 8100

KELLY HAZEL QUILL LAWYERS PTY LTD

FERGUSON CANON LAWYERS

KEMP STRANG LAWYERS

Level 1, 17 Southern Drive Maroochydore QLD 4558 Phone: 07 5443 6600

FISHER CARTRIGHT & BERRIMAN PO Box 1899 North Sydney NSW 2059 Phone: 02 9922 5188

FLOWER AND HART LAWYERS GPO Box 219.

Brisbane QLD 4001 Phone: 07 3233 1233

FRANCHISE LEGAL

Suite 601, 321 Pitt Street Sydney NSW 2000 Phone: 1300 798 501

GADENS LAWYERS Level 25, Bourke Place 600 Bourke Street Melbourne VIC 3000 Phone: 03 9252 2555

GRECH PARTNERS SOLICITORS Unit 41, 5 Inglewood Place Baulkham Hills NSW 2153 Phone: 02 9851 2500

GSM LAWYERS

228 Smith Street Collingwood VIC 3066 Phone: 03 9419 2077

HAARSMA LAWYERS 116 Wright Street Adelaide SA 5000 Phone: 08 8410 8788

HALL & WILCOX

Level 30, 600 Bourke Street Melbourne VIC 3000 Phone: 03 9603 3555

HERBERT GEER

GPO Box 380 Brisbane QLD 4001 Phone: 07 3853 8888

Level 12, 533 Little Lonsdale Street Melbourne VIC 3000 Phone: 03 9663 9877

GPO Box 475 Sydney NSW 2001 Phone: 02 9225 2500

LAC LAWYERS SERVICE PO Box 5638 West Chatswood NSW 1515 Phone: 1300 799 888

LEIGH ADAMS LAWYERS Level 9, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 0022

LEWIS HOLDWAY LAWYERS PO Box 138, Collins Street West Melbourne VIC 8007 Phone: 03 9629 9629

LODHIA LAWYERS

Level 14, 25 Bligh Street Sydney NSW 2000 Phone: 02 9233 7000

LYNCH MORGAN LAWYERS Level 18, 300 Adelaide Street Brisbane QLD 4000 Phone: 07 3221 1133

MACPHERSON & KELLEY LAWYERS 40-42 Scott Street Dandenong South VIC 3175 Phone: 03 9794 2600

“You are entering into a fixed term contract to develop and operate a business under the brand and systems determined by your franchisor.”

Robert Graham

122

MADGWICKS LAWYERS Level 33, 140 William Street Melbourne VIC 3000 Phone: 03 9242 4744 Fax: 03 9242 4777 Contact: Ed Browne / Chris Verebes Email: franchising@madgwicks.com.au Website: www.madgwicks.com.au Business description: Madgwicks Lawyers provide expert franchising advice and service both franchisors and franchisees. We can assist with: • Reviewing and advising on Franchise Agreements • Sale/Purchase of franchise businesses • Preparation of Franchise Agreements and Disclosure Documents • Code Compliance • Consumer Law advice • Leasing • IP and branding • Litigation and dispute resolution Membership: FCA. LIV, MERITAS Year established: 1973

MARSHALLS & DENT LAWYERS 13/459 Little Collins Street Melbourne VIC 3000 Phone: 03 9670 5000

MATTHEWSFOLBIGG

Level 7, 10-14 Smith Street Parramatta NSW 2150 Phone: 02 9635 7966

MCINNES WILSON LAWYERS Level 14, 345 Queen Street Brisbane QLD 4000 Phone: 07 3231 0600

MCLAUGHLINS

PO Box 2067 Southport QLD 4215 Phone: 07 5591 5099

MCMAHON FEARNLEY Level 3, 256 Queen Street Melbourne VIC 3000 Phone: 03 9670 0966

MCW LAWYERS

PO Box 1065 Sutherland NSW 1499 Phone: 02 9589 6666

MEYER VANDENBERG LAWYERS Level 3, 1 Farrell Place Canberra City ACT 2601 Phone: 02 6279 44 44

MIDDLETONS

GPO Box 4388 Melbourne VIC 3001 Phone: 03 9205 2000

MILLS OAKLEY LAWYERS PO Box 453 Collins Street West Melbourne VIC 8007 Phone: 03 9670 9111

MINTER ELLISON LAWYERS 1 Eagle Street Brisbane QLD 4000 Phone: 07 3119 6000

MORGAN LEWIS ATTORNEYS Level 16, 9 Castlereagh Street Sydney NSW 2000 Phone: 02 8257 3444

MST LAWYERS

315 Ferntree Gully Road Mount Waverley VIC 3149 Phone: 03 8540 0200

MURFETT LEGAL

21 Hay Street Subiaco WA 6008 Phone: 08 9388 3100

NICOLE LEGGAT AND ASSOCIATES Suite 1, Level 1 1 Transvaal Avenue Double Bay NSW 2028 Phone: 02 9328 6917

NORTON ROSE

485 Bourke Street Melbourne VIC 3000 Phone: 03 8686 6000

NRG LEGAL

Level 10, 48 Hunter Street Sydney NSW 2000 Phone: 02 9233 2511

“My advice is not to try to compare and evaluate two or three or more businesses at the same time.”

You need to determine whether the business is going to return sufficient profit to justify the purchase price.

Tim Kilham

PACE LAWYERS

192 Gilbert Street Adelaide SA 5000 Phone: 08 8410 9294

PCL LAWYERS

Level 11, 179 Queen Street Melbourne VIC 3000 Phone: 1300 907 335

PIPER ALDERMAN 167 Flinders Street Adelaide SA 5000 Phone: 08 8205 3333

RED CHIP LAWYERS

THOMSONS LAWYERS

Level 24, Australia Square Tower 264 George Street, Sydney NSW 2000 Phone: 02 8248 5800

THYNNE & MACARTNEY GPO Box 245 Brisbane QLD 4001 Phone: 07 3231 8888

TRESSCOX LAWYERS

Level 9, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9602 9444

Locked Bag 2 Fortitude Valley BC QLD 4006 Phone: 07 3852 5055

ROBBINS WATSON PO Box 2505 Burleigh BC QLD 4220 Phone: 07 5576 9999

ROBERT JAMES SOLICITORS GPO Box 761 Melbourne VIC 3001 Phone: 03 8628 2000

ROBERTS LEGAL

274 Brunker Road Adamstown NSW 2289 Phone: 02 4952 3901

RUSSELL KENNEDY SOLICITORS Level 12, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9609 1555

SLATER & GORDON

11th Floor, 51 Druitt Street Sydney NSW 2000 Phone: 02 8267 0600

STEPHENS LAWYERS & CONSULTANTS Level 3, 530 Lonsdale Street Melbourne VIC 3000 Phone: 03 8636 9100

STYNES DIXON LAWYERS Level 1, 520 Bourke Street Melbourne 3000 Phone: 03 9642 8888

SWAAB ATTORNEYS GPO Box 35 Sydney NSW 2001 Phone: 02 9233 5544

TALBOT OLIVIER LAWYERS

Level 8, Wesfarmers House, 40 The Esplanade Perth WA 6000 Phone: 08 9420 7100

Wisewould Mahony Lawyers WISEWOULD MAHONY franchise specialists Level 8, 419 Collins Street Melbourne Vic 3000 Phone: 03 9612 7297 Fax: 03 9629 4035 Contact: Melissa Strain, Senior Associate Email: melissa.strain@wisemah.com.au Website: www.wisewouldmahony.com.au Business description: Services provided: • Legal and consulting advice to Franchisors & Franchisees • Code compliance requirements • Dispute Resolution, Mediation/Solutions & Strategies • Franchisee reports and assessments • Master Franchisee Agreements • International Franchising • Sale/Purchase of Franchise Systems • Employment Law & Workplace Relations Fixed fee services to Franchisors and Franchisees based on scope of work.

Call or email for a complimentary guide for Franchisors and Franchisees Membership: FCA, Franchise Association of New Zealand (FANZ), International Franchise Lawyers Association (IFLA) and US Commercial Service Year established:1853

Point of Sale ADVANTAGE SOLUTIONS 28 Lynch Street Hawthorn VIC 3122 Phone: 03 9815 1333

ORDERMATE

59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067

REDCAT PTY LTD 70 Park St South Melbourne VIC 3205 Phone: 1300 4 REDCAT Fax: 03 9696 1553 Contact: Spiro Vournazos Email: sales@redcat.com.au Website: www.redcat.com.au Business description: RedCat has been at the forefront of Point of Sale (POS) technology in Australia for over 20 years and understands the challenges faced within the Franchise industry. RedCat delivers complete POS solutions that provide centralised reporting and management, fully integrated finance, payroll, loyalty and gift card systems, and mobile applications.

Membership: Active FCA Member and Representation in VIC State Chapter Committee since 2010.

Year established: 1992

RETAIL EXPRESS

PO Box 942 Mooloolaba QLD 4557 Phone: 1300 732 618

SHIFT 8

PO Box 981, Woollahra, NSW 1350 Phone: (02) 9360 5761

SWIFTPOS

10/135 Ferny Way Ferny Hills QLD 4055 Phone: 07 3351 8777

printing WHIRLWIND PRINT 22 Henderson Road Knoxfield VIC 3180 Phone: 1300 129 227

“Talking, and often meeting with a franchisor, and reading their detailed disclosure material is a must in any review process.”

David Banfield

123

australian professional services listings

Retail Operations

Training & Development

ORDERMATE

APM TRAINING INSTITUTE 213 Miller Street North Sydney NSW 2060 Phone: 02 9955 1122

ALL SAFE WORKPLACE INSPECTIONS

59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067

REDCAT PTY LTD

AUSTRALIAN COLLEGE QED PO Box 730 Bondi Junction NSW 1355 Phone: 1800 790 490

ENVIRO CHASING SERVICES

70 Park St South Melbourne VIC 3205 Phone: 1300 4 REDCAT

RETAIL E-VIRONMENT PTY LTD

AUSTRALIAN SALESMASTERS TRAINING

PARASOL EMT

CENGAGE EDUCATION

SMART OHS

93 Egan Street Richmond VIC 3121 Phone: 03 9429 2293

Safety, Workers Compensation & Environment RISK STRATEGIES

Suite 1201, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 8408

XXX SECURITY SERVICES PO Box 13 Export Park SA 5091 Phone: 0433 827 947

Site Selection BUSINESS GEOGRAPHICS PO Box 838 Paddington QLD 4064 Phone: 07 3118 5036

CARRIGAN RETAIL CONSULTING 101 Rockbourne Terrace Paddington QLD 4064 Phone: 0419 653 555

CBRE GLOBAL CORPORATES SERVICES Level 1, 12 Creek St Brisbane QLD 4001 Phone: 07 3234 9100

DALY INTERNATIONAL 1-5 Railway Street Chatswood NSW 2067 Phone: 02 9419 2199

INSITE DATA SOLUTIONS Suite 39, 278 Church Street Richmond VIC 3121 Phone: 1300 336 647

PITNEY BOWES SOFTWARE

PO Box 638 Rosebery NSW 1445 Phone: 02 9700 9333

1 Waltham Street Artarmon NSW 2064 Phone: 1300 853 033

Suite 6, 307-313 Wattletree Road Malvern East VIC 3145 Phone: 1300 669 030

FRANCHISE RELATIONSHIPS INSTITUTE PO Box 233 Toowong QLD 4066 Phone: 07 3510 9000

FRANKLYN SCHOLAR Phone: 1300 918 872

INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT PO Box 125 Kilkenny SA 5009 Phone: 08 8348 4438

JIGSAW SALES, MARKETING AND TRAINING PO Box 660 Mudgeeraba QLD 4213 Phone: 07 5559 0166

META MANAGEMENT SOLUTIONS 103, 125 Fitzroy Street St Kilda Vic 3182 Phone: 03 9016 3827

MIND ATLAS

Suite 208, 63 Stead Street South Melbourne VIC 3205 Phone: 03 9696 6469

NATIONAL SALES ACADEMY PO Box 1542 North Sydney NSW 2059 Phone: 02 9955 1500

PEOPLOGICA PTY LTD

SPECTRUM ANALYSIS

SUPERIOR SERVICE

“Regular meetings are a good way to give new staff member’s feedback about their performance and monitor their suitability for the role.”

Greg Jennings

13 Stirling Court Hillside VIC 3037 Phone: 03 8390 7269

Cnr Keates and Browning Road Armadale WA 6112 Phone: 08 9399 1644

Unit 17, Molonglo Mall Fyshwick ACT 2609 Phone: 1300 366 818

Suite 1D, Level 23 1 Farrer Place Sydney, NSW 2000 Phone: 1300 858 818

FRANCHISE COUNCIL OF AUSTRALIA

Suite 1, Level 1 68 Waterloo Road Macquarie Park NSW 2113 Phone: 02 9437 6255

Australia and New Zealand wide Phone 03 9882 6488

Level 2, 42 Atchison Street St Leonards NSW 2065 Phone: 02 9936 9000

Suite 24, Upper Deck 19-21 Jones Bay Wharf, Pirrama Road Pyrmont NSW 2009 Phone: 02 8004 3105

THE REAL LEARNING EXPERIENCE 15 Amethyst Drive Blackmans Bay TAS Phone: 03 6229 8302

THE SYDNEY COFFEE SCHOOL Suite 505, Level 5 250 Pitt Street Sydney NSW 2000 Phone: 02 9264 0608

TRAXION TRAINING

Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694

WILLIAM ANGLISS INSTITUTE 555 La Trobe Street Melbourne VIC 3000 Phone: 03 9606 2330

124

Workplace Health & Safety

“Franchising is the ‘cloning’ of a successful business concept, enabling relatively inexperienced investors to operate under the umbrella of an established, proven system.”

Professor Lorelle Frazer

new zealand professional services listings

ACCOUNTing & FINANCIAL SERVICES ANZ

Phone: 0800 251 858

APOLLO

PO Box 94 Albany Village Albany 0755 Phone: 09 451 9020

ASB

KGA LIMITED

LENNIE & ASSOCIATES Level 2, 90 Symonds S Auckland Central 1010 Phone: 09 368 1212

MARKHAMS CLARKE CRAW

BDO House 116 Harris Road East Tamaki Manukau Phone: 09 274 9340

BDS CHARTERED ACCOUNTANTS PO Box 7277, Wellesley Street Auckland 1141 Phone: 09 366 1822

BNZ

PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400

CHESTER GRAY CHARTERED ACCOUNTANTS LTD 19 Tarndale Grove Rosedale North Shore 0632 Phone: 09 307 1180

CROWE HORWATH

PO Box 6724 Wellesley Street Auckland 1141 Phone: 0800 342 829

EC CREDIT CONTROL PO Box 368 Napier 4140 Phone: 06 835 1800

ANZ

Phone: 0800 394 041

MONTGOMERY CONSULTANTS LTD

BANK OF NEW ZEALAND

PO Box 87424 Auckland 1072 Phone: 09 578 2317

SILVER CHEF LTD

PO Box 91379, Victoria Street West Auckland, Auckland Phone: 0800 443 334

STAPLES RODWAY CHRISTCHURCH PO Box 8039 Christchurch 8440 Phone: 03 343 0599

THE NATIONAL BANK OF NEW ZEALAND Phone: 0800 251 858

WESTPAC NEW ZEALAND Phone: 0800 177 007

WHK

PO Box 30568 Lower Hutt Wellington Phone: 04 569 9069

YOUNG READ WOUDBERG LIMITED 13 McLean Street Tauranga 3140 Phone: 07 578 0069

Phone: 09 303 4586

DANIEL HUNT & ASSOCIATES

Suite 1-4, 72 Dominion Road Mt Eden, Auckland Phone: 09 630 3004

ASB

Phone: 0800 ASK BNZ

CAD PARTNERS

ABC BUSINESS BROKERS

PO Box 919 Dunedin 9054 Phone: 03 477 0032

Phone: 0800 272 476

BDO

Business Services

PO Box 37 223 Parnell, Auckland Phone: 09 921 4630

Phone: 0800 272 476

Phone: 0800 800 468

BARLEY INSURANCES LIMITED PO Box 1412, Shortland Street Auckland CBD, Auckland Phone: 09 827 7269

BETTER BUSINESS INSTITUTE Building 2, Unit i 3 Ceres Court Mairangi Bay 0632 Phone: 09 477 0490

BUSINESS NETWORK INTERNATIONAL PO Box 60 521 Titirangi Auckland Phone: 09 448 2703

CDQ COMMUNICATION DESIGN PO Box 89 209 Torbay, North Shore City 0742 Phone: 021 644 545

COLLIERS INTERNATIONAL

SAP Tower, Level 27 151 Queen Street, Auckland 1010 Phone: 09 358 1888

CREATV

BANKS / FINANCIAL INSTITUTIONS ANZ BANK

PO Box 91966 Auckland Phone: 09 252 3576

ASB BUSINESS BANKING

PO Box 90849 Victoria Street West Auckland 1142 Phone: 021 905 302

CUMULO9

PO Box 105 638 Auckland Phone: 09 889 3458

PO Box 230-153 Botany Auckland 2163 Phone: 0800 555 8020

Level 17 ASB Bank Centre 135 Albert Street Auckland 1140 Phone: 0800 272 476

GRANT THORNTON NEW ZEALAND

BANK OF NEW ZEALAND

PO Box 1961 Auckland 1140 Phone: 09 308 2570

80 Queen Street Auckland, New Zealand Phone: 0800 955 455

77 James Cook Drive Welcome Bay Tauranga Phone: 07 544 5058

HAYES KNIGHT LTD

NATIONAL BANK OF NEW ZEALAND

GEO OP

FRANCHISE ACCOUNTANTS

PO Box 302 424 North Harbour 0751 Phone: 09 414 5444

PO Box 788 Auckland Phone: 0800 251 858

HEWITT SCALETTI WATERS

WESTPAC

PO Box 76-270 Manukau City Auckland Phone: 09 262 0874

HUMPHRIES ASSOCIATES LTD PO Box 13 676 Auckland Phone: 09 634 3150

INSPIRED ACCOUNTANTS PO Box 202,235 Southgate Auckland 2246 Phone: 09 309 2561

KEITH GOODALL & ASSOCIATES PO Box 37223 Parnell Auckland 1151 Phone: 09 921 4630

Po Box 934 Auckland 1140 Phone: 09 367 3530

DIGITAL FISHBOWL PO Box 331 214 Takapuna Auckland Phone: 09 418 0372

EXPRO

PO Box 37340 Parnell, Auckland 1151 Phone: 0800 GO GEOOP (464 3667)

HELIUM WORK SEARCH PO Box 1594 Wellington Phone: 04 916 2180

INSPIRED LEARNING SYSTEMS

“For an Australian franchisor coming into New Zealand it is a relatively straight forward process.”

Graham Billings

PO Box 102158 Northshore Mail Centre Auckland Phone: 09 441 2164

JONES LANG LASALLE PO Box 165 Auckland Phone: 09 366 1666

LINK BUSINESS BROKERS PO Box 12 324 Penrose, Auckland Phone: 09 579 9226

125

new zealand professional services listings MYHR LTD

GRAPHIC CAFÉ

PARALLEL DIRECTIONS

INSPIRED LEARNING SYSTEMS

43 Honan Place Avondale, Auckland Phone: 027 382 8390

PO Box 895 Shortland Street Auckland 1140 Phone: 09 550 8501

REACH MEDIA NEW ZEALAND LTD PO Box 132 065 Sylvia Park, Auckland Phone: 09 574 4436

SANDFIELD INFORMATION SYSTEMS PO Box 46 040 Herne Bay Auckland 1147 Phone: 09 303 0579

SELECTOR LTD

Level 2, Building D, 43 Apollo Drive Mairangi Bay, Auckland Phone: 09 379 5270

STAPLES RODWAY CHRISTCHURCH 314 Riccarton Road Riccarton, Christchurch Phone: 03 343 0599

SWITCH BUSINESS PO Box 4442 Shortland Street Auckland Central 1010 Phone: 09 377 7735

THE BUSINESS ENGINE

PO Box 301168 Albany Auckland Phone: 09 448 5157

PO Box 102158 North Shore Mail Centre Auckland Phone: 09 441 2164

LINK BUSINESS BROKING LTD PO Box 123 24 Penrose Auckland 1642 Phone: 09 579 9226

MEGA SERVICES FRANCHISE CONSULTANTS PO Box 3061 Christchurch Phone: 03 384 4885

SELECTOR LTD

PO Box 301 265 Albany Auckland 0632 Phone: 09 379 5270

THE FRANCHISE COACH 401 Great South Road Ellerslie Auckland 1061 Phone: 09 580 1556

Insurance Brokers

PO Box 31583 Milford, Auckland 0742 Phone: 0800 100 059

THE MEDIATOR

BARLEY INSURANCE

Phone: 0800 177 007

PO Box 1412 Shortland Street Auckland 1140 Phone: 09 827 7266

W GARTSHORE LTD

BREATHE LIFE LIMITED

WESTPAC NEW ZEALAND

PO Box 2117 Tauranga, Bay of Plenty Phone: 07 578 5862

PO Box 302 548 North Shore City, Auckland Phone: 09 476 2406

ZEALD WEBSITE DESIGN

Level 2, Building E, 42 Tawa Drive Albany, Auckland 0632 Phone: 0508 932 748 Ext 2

Franchise Consulting & Development AFFILIATED BUSINESS CONSULTANTS LTD PO Box 9087 Newmarket Phone: 09 630 1600

CDQ COMMUNICATION DESIGN LTD PO Box 89 209 Torbay, North Shore City Auckland 0742 Phone: 09 473 1662

CHARTIS

PO Box 1745 Auckland 1140 Phone: 09 355 3100

IT & communications

FRANCHISE SOLUTIONS PO Box 87 424 Meadowbank, Auckland Phone: 0274 966 901

FRANCHIZE CONSULTANTS Suite 4, Level 1 27 Gillies Avenue Auckland Phone: 09 523 3858

126

PO Box 949 Wellington 6140 Phone: 04 473 8278

ASCO AGMEN-SMITH LAWYERS PO Box 3695 Auckland 1140 Phone: 09 308 8070

ANTHONY HARPER LAWYERS PO Box 2646 Christchurch 8041 Phone: 03 379 0920

BALDWINS

PO Box 5999 Wellesley Street Auckland 1141 Phone: 09 373 3137

BANNISTER & VON DADELSZEN PO Box 745 Hastings 4156 Phone: 06 870 7820

BELL GULLY

48 Shortland Street Auckland 1140 Phone: 09 916 8800

PO Box 1069 Hamilton Phone: 07 839 1122

BOTTING LEGAL

PO Box 6855 Wellesley Street Auckland 1141 Phone: 09 950 3880

CARSON FOX BRADLEY PO Box 37403 Parnell Auckland 1151 Phone: 09 966 1100

COONEY LEES MORGAN PO Box 143 Tauranga 3140 Phone: 07 578 2099

1PLACE LIMITED

DAVENPORTS HABOUR LAWYERS

PO Box 125152 St Heliers Auckland Phone: 09 520 0612

PO Box 302558 North Harbour Auckland Phone: 09 915 4396

RIPPED ORANGE

DEIRDRE WATSON, BARRISTER

PO Box 7542 Sydenham, Christchurch Phone: 03 377 9499

“It can be tempting to leave most of the marketing to your franchisor.”

EVEREST GROUP LTD PO Box 12700 Hamilton 3248 Phone: 0800 EVEREST

A J PARK

BOTHERWAY LEGAL APEX GENERAL LIMITED PO Box 74088 Green Lane Auckland 1546 Phone: 09 520 9441

Phone: 0800 02 6334

Lawyers

“You need to become a little bit famous in your local area – even if you’re a bit too humble.”

Katherine Grace

Level 5, 44 Anzac Avenue Auckland CBD, Auckland Phone: 09 309 6988

DUNCAN COTTERILL LAWYERS PO Box 5326 Auckland 1141 Phone: 09 306 7510

FORTUNE MANNING LAWYERS PO Box 4139 Auckland 1140 Phone: 09 915 2401

FRASER POWRIE BARRISTERS & SOLICITORS PO Box 108 132 Symonds Street Auckland 1003 Phone: 09 366 0666

GAZE BURT LAWYERS PO Box 91345 Victoria Street West Auckland 1142 Phone: 09 303 3764

GCA LAWYERS

PO Box 3241 Christchurch 8140 Phone: 03 365 1347

GIBSON SHEAT LAWYERS

WALKER & CO

GLAISTOR ENNOR

URLICH MCNAB KILPATRICK

PO Box 2966 Wellington 6140 Phone: 04 916 7483

PO Box 63 Shortland Street Auckland 1140 Phone: 09 356 8243

GOODWIN TURNER LAWYERS LTD Building D, 63 Apollo Drive Albany, Auckland Phone: 09 973 7350

GOVETT QUILLIAM Private Bag 2013 New Plymouth 4342 Phone: 06 758 0884

HARMANS LAWYERS PO Box 5496 Christchurch 8542 Phone: 03 352 2293

HARRIS TATE

PO Box 1147 Tauranga Phone: 07 571 3668

HESKETH HENRY Private Bag 92093 Auckland 1142 Phone: 09 375 8700

HUNTER & CO

PO Box 2772 Wellington 6140 Phone: 04 801 5040

IZARD WESTON

PO Box 5348 Wellington 6145 Phone: 04 473 9447

JACKSON RUSSELL

Level 13, 41 Shortland Street Auckland CBD, Auckland Phone: 09 300 6935

Po Box 5605 Wellington Phone: 04 499 7809

PO Box 633 Whangarei 0140

PR & ADVERTISING IMAGE CENTRE LIMITED PO Box 78070 Grey Lynn, Auckland Phone: 09 360 5700

THE RADIO NETWORK 54 Cook Street Auckland CBD, Auckland Phone: 09 367 4646

ONLINE RESULTS

Unit 10/ 6 Omega Street Rosedale, Albany, Auckland Phone: 0800 333 510

SPYGLASS GROUP LIMITED 17 Nixon Street Grey Lynn, Auckland Phone: 09 915 0086

“With all new enquiries, we encourage parties to a franchise agreement to approach and negotiate with the other party directly.”

Hong-An King

JAMES & WELLS INTELLECTUAL PROPERTY Private Bag 11907 Ellerslie Auckland 1542 Phone: 09 914 6740

KENSINGTON SWAN Private Bag 92101 Victoria Street West Auckland 1142 Phone: 09 379 4196

MACDONALD LEWIS LAW PO Box 37851 Parnell Auckland 1152 Phone: 09 307 3324

MACKY ROBERTON PO Box 37622 Parnell Auckland 1151 Phone: 09 358 4558

RAINEY COLLINS PO Box 689 Wellington 6140 Phone: 04 473 6850

SARAH PILCHER THE FRANCHISE LAWYER PO Box 12291 Penrose, Auckland Phone: 0275 649942

SIMPSON GRIERSON

Lumley Centre, 88 Shortland Street Auckland 1010 Phone: 09 358 2222

STEWART GERMANN LAW OFFICE PO Box 1542 Auckland Phone: 09 308 9925

127

global franchise ASSOCIATIONS

ASSOCIATIONS ARGENTINE FRANCHISE ASSOCIATION

BRITISH FRANCHISE ASSOCIATION

FRENCH FEDERATION OF FRANCHISING

Av. Del Libertador 184 11mo “D” Buenos Aires 1001 Argentina Phone / Fax: +54(11) 4311-4009 Website: www.aafranchising.com.ar

Centurion Court, 85f Milton Park Abingdon, OX14 4RY United Kingdom Phone: +44 1235 820 470 Fax: +44 1235 832 158 Email: mailroom@thebfa.org Website : www.thebfa.org

29 Boulevard de Courcelles 75008 Paris France Phone: +33 1 5375 2225 Fax: +33 1 5375 2220 Email: info@franchise-fff.com Website: www.franchise-fff.com

FRANCHISE COUNCIL OF AUSTRALIA Suite 5B, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

AUSTRIA FRANCHISE ASSOCIATION Campus 21, Liebermannstraße A01 503 A -2345 Brunn am Gebirge Austria Phone: +43 2236 - 31 11 88 Fax: +43 2236 - 31 13 43 Website: www.franchise.at

BELGIUM FRANCHISE FEDERATION Rue marianne 34 1180 Uccle B-1070 Brussels Belgium Phone: +32 2 523 97 07 Fax: +32 2 523 35 10 Email: info@fbf-bff.be Website: www.fbf-bff.be

BRAZIL FRANCHISE ASSOCIATION United Nations Avenue, 10989 11th floor. Conj. 112 Vl. Olympia - São Paulo - SP Brazil Phone: +55 11 3020-8800 Fax: +55 11 3020-8802 Website: www.abf.com.br

128

CANADIAN FRANCHISE ASSOCIATION 5399 Eglinton Avenue West, Suite 116 Toronto Ontario M9C 5K6 Canada Phone: +416 695 2896 Fax: +416 695 1950 Email: info@cfa.ca Website: www.cfa.ca

CHINA CHAIN STORE AND FRANCHISE ASSOCIATION Room 811,8th floor, Foreign Economic & Trade Plaza, No 22 Fuchengmenwai STR.,Xicheng District, Beijing, P.R. China, 100037 Phone: +86 10 68784931 Fax: +86 10 68784934 Website: www.ccfa.org.cn

EUROPEAN FRANCHISE FEDERATION 179, Avenue Louise B-1050 Brussels Belgium Phone: +32 2 520 1607 Fax: +32 2 520 1735 Email: info@eff-franchise.com Website: www.eff-franchise.com

FINNISH FRANCHISING ASSOCIATION Suomen Franchising-Yhdistys ry Lönnrotinkatu 22 A 2 00120 HELSINKI Finland Phone: +358-9-5865847 Fax: +358 1933 1075 Website: www.franchising.fi

GERMAN FRANCHISE ASSOCIATION Deutscher Franchise-Verband e.V. Luisenstraße 41 D10117 Berlin Germany Phone: +49 30 278 9020 Fax: +49 30 278 90215 Email: info@franchiseeverband.com Website: www.dfv-franchise.de

FRANCHISE ASSOCIATION OF GREECE 7 Vouliagmenis str., 11636 Athens Greece Phone: +30 210-3304970 Fax: +30 210-9244662 Email: franchiseassociation@franchising.gr Website: www.franchising.gr

HONG KONG FRANCHISE ASSOCIATION 22/F United Centre 95 Queensway Hong Kong Phone: +852 2529 9229 Fax: +852 2527 9843 Email: hkfa@franchise.org.hk Website: www.franchise.org.hk

HUNGARIAN FRANCHISE ASSOCIATION H-1121 Budapest, Kútvölgyi str 68.

Hungary Phone: +361 391-7313 Fax: +361 274 4643 Email: titkarsag@franchise.hu Website: www.franchise.hu

FRANCHISING ASSOCIATION OF INDIA

NETHERLANDS FRANCHISE ASSOCIATION

FRANCHISE ASSOCIATION OF SOUTH AFRICA

609, Mahalaxmi Chambers 22, Bhulabhai Desai Road Mahalaxmi, Mumbai- 400 026 India Phone: +91 22 2351 7185/ 2351 0499 Website: www.fai.co.in

Vaartweg 180 1217 SZ Hilversum The Netherlands Phone: +31 35 624 2300 Fax: +31 35 624 9194 E-mail: franchise@nfv.nl Website: www.nfv.nl

H. Santos Building 3rd Floor 30 Arena Close Bruma South Africa Phone: +27 11 615 0359 Fax: +27 11 615 3679 Email: fasa@fasa.co.za Website: www.fasa.co.za

ITALIAN FRANCHISE ASSOCIATION Via Melchiorre Gioia 70 20125 Milan Italy Phone: +39 2 2900 3779 Fax: +39 2 655 5919 Email: assofranchising@assofranchising.it Website: www.assofranchising.it

JAPAN FRANCHISE ASSOCIATION 3-6-2 Toranomon Minato-ku Tokyo 105-0001 Japan Phone: +81 3 5777 8701 Fax: +81 3 5777 8711 Website: www.jfa-fc.or.jp

MEXICAN ASSOCIATION OF FRANCHISES Insurgentes south 1783 Desp. 101 1er. Piso Col. Guadalupe Inn Del. Álvaro Obregón C.P. 01020, D.F., México Phone: +52 55 5661 2040 Fax: +52 55 5661 2800 Website: www.franquiciasdemexico.org

MALAYSIAN FRANCHISE ASSOCIATION 1st Floor Wisma Motor, 339 Jalan Tuanku Abdul Rahman 50100 Kuala Lumpur, Malaysia.

Phone: +603 2697 1557 Fax: +603 2697 1559 Email: secrtmfa@streamyx.com Website: www.mfa.org.my

FRANCHISE ASSOCIATION OF NEW ZEALAND Unit 27, Bishop’s Gate Business Centre, 2 Bishop Dunn Place Auckland 2013 New Zealand Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation.org.nz

PHILIPPINE FRANCHISE ASSOCIATION 701 OMM-CITRA Building, San Miguel Avenue Ortigas Center Pasig City 1600 Philippines Phone: +632 687 0365 Fax: +632 687 0635 Email: pfa@pfa.org.ph Website: www.pfa.org.ph

SPANISH FRANCHISE ASSOCIATION C/ Juan Ramón Jiménez, nº 8, 1ª planta 28036 Madrid Spain Phone: +34 91 277 64 10 Fax: +34 91 350 47 52 Website: www.franquiciadores.com

SWEDEN FRANCHISE ASSOCIATION Åvägen 24, Gårdshus 1 412 51 Göteborg Sweden Phone: +46 31 40 55 10 Fax: +46 31 81 10 72 Email: info@svenskfranchise.se Website: www. svenskfranchise.se

SWISS FRANCHISE ASSOCIATION PORTUGAL FRANCHISE ASSOCIATION Sintra Business Park Edifício 1, 2D 2710-089 Sintra Portugal Email: info@apf.org.pt Website: www.apf.org.pt/

FRANCHISING AND LICENSING ASSOCIATION (SINGAPORE) 163 Tras Street #09-04 Lian Huat Building (Behind Amara Hotel 100AM Shopping Centre) Singapore 079024 Phone: +65 6333 0292 Fax: +65 6333 0962 Email: into@flasingapore.org Website: www.flasingapore.org

Stockerstrasse 38 CH-8002 Zürich Switzerland Phone: +41 44 208 25 55 Fax: +41 44 208 25 26 Website: www.franchiseverband.ch

USA - INTERNATIONAL FRANCHISE ASSOCIATION 1501 K Street, N.W., Suite 350 Washington, D.C. 20005 United States of America Phone: +1 202 628 8000 Fax: +1 202 628 0812 Website: www.franchise.org

129

useful information

publications AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE

THE FRANCHISE REVIEW – OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA

PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

Suite 6, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: http://www.franchise.org.au

BUSINESS FRANCHISE MAGAZINE AUSTRALIA & NEW ZEALAND PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

www.businessfranchisenz.co.nz

helpful organisations APRA (Superannuation)

FAIR WORK OMBUDSMAN

GPO Box 9836 Canberra ACT 2601 Phone: (AUS) 1300 55 88 49 Website: www.apra.gov.au

GPO Box 9887 Your capital city Phone: 13 13 94.

Website: www.fairwork.gov.au

AUSTRALIAN COMPETITION & CONSUMER COMMISSION

FRANCHISE ASSOCIATION OF NEW ZEALAND

GPO Box 3131 Canberra ACT 2601 Phone: (AUS) 1300 302 502 or + 61 2 6243 1305 Website: www.accc.gov.au

Unit 27, Bishop’s Gate Business Centre 2 Bishop Dunn Place Auckland, New Zealand 2013 Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation.org.nz

AUSTRALIAN FOOD AND GROCERY COUNCIL Locked Bag 1 Kingston ACT 2604 Phone: +61 2 6273 1466 Fax: +61 2 6273 1477 Email: info@afgc.org.au Website: www.afgc.org.au

AUSTRALIAN RETAILERS ASSOCIATION Level 10, 136 Exhibition Street Melbourne VIC 3000 Phone: (AUS) 1300 368 041 Fax: +61 3 8660 3399 Email: info@retail.org.au Website: www.retail.org.au

130

FRANCHISE COUNCIL OF AUSTRALIA Suite 5B, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

OFFICE OF THE FRANCHISING MEDIATION ADVISER Suite 205, Level 2, 370 Pitt Street Sydney NSW 2000 Phone: 1800 150 667 or +61 2 9267 0167 Fax: +61 2 9264 8268 Email: office@franchisingmediationadviser. com.au Website: www.franchisingmediationadviser. com.au

THE REAL ESTATE INSTITUTE OF AUSTRALIA PO Box 234 Deakin West ACT 2600 Phone: +61 2 6282 4277 Fax: +61 2 6285 2444 Email: reia@reiaustralia.com.au Website: www.reia.com.au

WORKPLACE SAFETY AUSTRALIA Tower 2, Suite 1303 Level 13 Westfield Plaza 500 Oxford Street Bondi Junction NSW 2022 Phone: +61 2 9387 1248 Fax: +61 2 9387 1488 Email: info@worksafe.com.au Website: www.worksafe.com.au

index

Index A-Z Australia 10 THOUSAND FEET...................................118 1300 EZYCALL............................................116 1800 ON HOLD............................................118 1800-GOT-JUNK?..........................................98 3D PAINT & COLOUR...................................102 4 SEASONS GUTTER PROTECTION.............85 7-ELEVEN STORES PTY LTD.......................102 9D ACTION CINEMAS....................................90 ‘A’ 4 MATHS LEARNING CENTRES PTY LTD.........................................................89

ALPHA-H CONCENTRATED SKINCARE........85

AUSTRALIAN FRANCHISING SYSTEMS......119

ALTER IT........................................................89

AUSTRALIAN HOT WATER PROFESSIONALS..........................................98

AMALGAMATED PEST CONTROL.................98 AMAZING CLEAN...........................................88 AMBER GROUP...........................................102 AMBER GROUP AUST LTD............................85 AMC COMMERCIAL CLEANING....................88 AMX FINANCIAL SERVICES...........................82 ANDERSENS FLOOR COVERINGS..............102 ANDERSON RICE LAWYERS.......................121 ANDREW’S GROUP SERVICES.....................98

A BALLOON AND PARTY CENTRE................91

ANIMALS ON THE MOVE...............................88

A LA TURKO..................................................95

ANYTIME FITNESS.........................................97

A TABLE FOR SIX...........................................91

ANZ MOBILE LENDING..................................82

A1 MOBILE RADIATORS................................83

APCO SERVICE STATIONS..........................102

AA REALESTATE & BUSINESS BROKERS...118

APEX PACIFIC................................................99

AAA UNIFORM CENTRAL..............................86

APM TRAINING INSTITUTE..........................124

AARONS COFFEE AT WORK.......................102

APPLIANCE TAGGING SERVICES .............100

AARROW ADVERTISING................................83

APPLIANCE TAGGING SERVICES PTY LTD...90

ABC NURSERY HIRE.....................................88

ARMSTRONG LAWYERS.............................121

ABLS - FRANCHISE LOAN SPECIALIST FRANCHISE.................................................116

AROMA CAFÉ................................................92

ABS AUTO BRAKE SERVICE.........................83 ACCESS LEGAL .........................................121 ACCOLADES AND MORE PTY LTD.............102 ACCOR HOTELS............................................99 ACE BODY CORPORATE MANAGEMENT PTY LTD.......................................................101 ACE CLEANING SERVICES...........................88 ACTION CASH LOANS..................................82 ACTION COACH............................................89 AD MARKETING AUSTRALIA.......................116 ADDISONS SOLICITORS & ATTORNEYS.....121 ADENBROOK HOMES...................................85 ADP PAYLINE...............................................116 ADVANCE PET SITTING...............................100 ADVANTAGE SOLUTIONS............................123 AGILITY MERCEDES-BENZ FINANCIAL.......118 AGL RETAIL ENERGY..................................102 AIDA REAL ESTATE......................................101

AROMAS........................................................92 ARRIVE ON TIME APPLIANCE REPAIRS......100 ARRIVIS.......................................................120 ASSURED HOME LOANS............................116 ATKINSON VINDEN . ...................................121 ATTWOOD MARSHALL LAWYERS..............121 AUS1ENERGIS.............................................100 AUS-DENT.....................................................83 AUSSIE DISPOSALS....................................103 AUSSIE FARMERS DIRECT............................89 AUSSIE HOME LOANS..................................82 AUSSIE MORTGAGE MASTERS....................82 AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS..........................................................98 AUSSIE PHONE BROKERS..........................120 AUSSIE POOCH MOBILE.............................100 AUSSIE SKIP BAGS.......................................85 AUSTRADES MARKETING...........................116

AUSTRALIAN LENDING CORPORATION ....117 AUSTRALIAN MORTGAGE BROKERS...........82 AUSTRALIAN PAVING CENTRE.....................85 AUSTRALIAN PRIVATE REALTY...................101 AUSTRALIAN SALESMASTERS TRAINING..124 AUSTRALIAN SKIN CLINICS..........................85 AUSTVENDING............................................105 AUSTWISE FINANCIAL SERVICES...............116 AUSVANCE..................................................117 AUTO MASTERS AUSTRALIA .......................83 Auto One Australia.................................83 AUTO PRO.....................................................83 AUTO SHINE . ...............................................83 AUTO SPARK.................................................83 AUTOBARN....................................................83 AUTOMATCH AUSTRALIA.............................83 AUTOMOTIVE SERVICE SOLUTIONS............83 AUTOPRO....................................................103 AVANTI SIGNS.............................................105 AVENTUS LEGAL ........................................121 AVG INTERNET SECURITY..........................120 AVID TECH MULTIMEDIA.............................118 AWARD BOOKKEEPING COMPANY..............86 B & S MOBILE SHARPENING .....................100 B CAPITAL...................................................120 B2B LAWYERS............................................121 BABO GROUP PTY LTD...............................116 BACK IN MOTION HEALTH GROUP..............97 BACKCARE AND SEATING..........................103 BAKER & MCKENZIE...................................121 BAKER LOVE LAWYERS..............................121 BAKER’S CLUB.............................................91 BAKERS DELIGHT AUS.................................91 BANJO’S TASMANIAN BAKERY CAFE..........91 BANK OF QUEENSLAND.............................117 BANKWEST BUSINESS...............................117 BARBEQUES GALORE................................103

AIV DEVELOPMENTS.....................................89

AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED.........................117

ALI BABA.......................................................95

AUSTRALIA POST........................................103

BARKER MEIER INSURANCE BROKERS.....120

ALIVE CLINICS...............................................97

AUSTRALIA WIDE IT......................................89

BARRY PLANT REAL ESTATE . ...................101

ALL SAFE WORKPLACE INSPECTIONS......124

AUSTRALIAN BABY HANDS .........................88

BARTERCARD AUSTRALIA............................86

ALL STRIPPED...............................................98

AUSTRALIAN BUSINESS & LENDING SOLUTIONS.................................................117

BATHROOM WERX........................................85

ALLENS ARTHUR ROBINSON.....................121 ALLIANCE PROJECT SERVICES..................119

AUSTRALIAN CAPITAL HOME LOANS.........117

BATTERY WORLD........................................103

ALLOY MOTOR ACCESSORIES.....................83

AUSTRALIAN CARPET DYING.......................98

BAYBRIDGE LAWYERS................................121

ALLPHONES................................................105

AUSTRALIAN COLLEGE QED......................124

BB’S CAFÉ.....................................................92

ALLPOS ......................................................118

AUSTRALIAN DIAL-A-DIGGER.......................99

BBX................................................................86

BARK BUSTERS + DOG TRAINING.............100

BATTERY BAR.............................................103

131

index

BCM BUSINESS COST MANAGMENT...........82

BRAZILIAN BUTTERFLY AUSTRALIA.............85

CAVALIER HOMES.........................................85

BCT TRANSFERS........................................105

BREADTOP....................................................91

CBI COACHING.............................................89

BEACH HOUSE BAR & GRILL........................93

BREEZE PHOTOS........................................101

CBRE GLOBAL CORPORATES SERVICES..124

BEACON LIGHTING.....................................103

BRENNANS SOLICITORS............................121

CENGAGE EDUCATION...............................124

BEATTY MARKETING SOLUTIONS..............116

BRIAN TRACY INTERNATIONAL....................89

CENTRAL COAST BUSINESS LAWYERS....121

BEAUMONT TILES.........................................85

BRICKS 4 KIDS..............................................88

CENTURY 21 AUSTRALIA............................101

BEBRITE CLEANING......................................88

BRIDGESTONE SELECT................................84

CENTURY 21 AUSTRALIA............................101

BEDS FOR BACKS......................................103

BRIGGENS . ................................................103

CEO CONSULTING......................................119

BEDSHED....................................................103

BRIGHT EYES SUNGLASSES......................103

CFO ON-CALL...............................................82

BEER IN A BIN...............................................91

BRODIES MEALMAKERS...............................95

CHAMPION LEGAL......................................121

BEETLE BRANDING.....................................116

BROOKLYN UNDERWRITING SERVICE.......120

CHANGINGPLACES.....................................101

BEGIN BRIGHT..............................................89

BROTZEIT INTERNATIONAL PTE LTD............93

CHANGINGPLACES.....................................101

BELL LEGAL GROUP...................................121

BROWN WRIGHT STEIN..............................121

CHARCOAL CHICKEN EXPRESS..................95

BENDIGO AND ADELAIDE BANK LIMITED....82

BRUCE STEWART DIMARCO LAWYERS.....121

CHARLIE LOVETT FRANCHISING..................92

BENNETT & PHILP SOLICITORS.................121

BRUMBY’S GO!.............................................91

CHAS CLARKSON.......................................118

BETTA ELECTRICAL (BSR GROUP).............103

BRUMBY’S BAKERIES LIMITED.....................91

CHEM-DRY....................................................88

BEV MARKS BEDS AUSTRALIA...................103

BSF GROUP................................................118

CHICKEN EXPRESS SYSTEM........................95

BEVANS REAL ESTATE................................101

BSR GROUP................................................103

CHICKEN TREAT............................................95

BUBBAS PIZZA PASTA & MORE....................95

CHOCOLAT DESSERT DESTINATION............92

BFC STORES P/L.........................................103 BICYCLE SUPERSTORE..............................103 BIG DAD’S PIES.............................................91 BIG FUN.........................................................90 BIGGIN & SCOTT.........................................101 BIKE FORCE................................................103 BILL BUDDY................................................118 BILLBOARD CONNECTION...........................83 BILLINGS CLOAK........................................121 BILLY BROWN CLEANING.............................88 BING BOY......................................................95 BISCUIT®....................................................117 BIZZI BEEZ RESIDENTIAL CLEANING............88 BK’S TAKEAWAY...........................................95 BLACK AND WHITE HOME SERVICES..........98 BLAKE DAWSON.........................................121 BLOOMTOOLS..............................................99 BLOW DRY BAR............................................97 BLUE SPIRIT................................................103 BLUEJET........................................................85 BLYGOLD AUSTRALIA...................................85 BOAB BOAT HIRE........................................102 BOB JANE T-MARTS.....................................83 BODIEZ 24/7 FITNESS...................................97

132

BUCHANAN LAW.........................................121 BUCKING BULL.............................................95 BUDGET EYEWARE.....................................103 BUDGET RENT A CAR AUSTRALIA PTY LTD.......................................................102 BURGER EDGE..............................................95 BURRITO BAR...............................................93 BUSINESS COMMUNICATIONS MANAGEMENT............................................117 BUSINESS DEVELOPMENT ALLIANCE PTY LTD.......................................................119 BUSINESS DEVELOPMENT COMPANY.......119 BUSINESS GEOGRAPHICS.........................124 BUSINESS LENDING...................................120 BUSINESS SA..............................................118 BUY AUSTRALIAN PROPERTIES.................101 BYWATERS TIMMS LAWYERS....................121 CABOT SQUARE...........................................82 CAD PARTNERS..........................................116 CAFÉ BUZZ....................................................92 CAFE2U PTY LTD...........................................92 CAFE2U PTY LTD.........................................100 CAKE IT AWAY.............................................103 CALTEX AUSTRALIA....................................103

CHOCOLATERIA™ SAN CHURRO................92 CIB ACCOUNTANTS AND ADVISORS.........116 CIBO ESPRESSO...........................................92 CITIWIDE FRANCHISING PTY LTD.................82 CITY DISCOUNT TYRES (SA/NSW)................84 CITY FARMERS DOGWASH.........................100 CITY PACIFIC FINANCE...............................120 CIVIC MANAGED SERVICES........................119 CIVIC VIDEO.................................................102 CLARK RUBBER..........................................103 CLAYTON UTZ.............................................121 CLEAN GREEN STRATA.................................99 CLEAN GREEN STRATA ...............................88 CLEANING WIZARD.......................................88 CLEANTASTIC...............................................88 CLUB FINANCIAL SERVICES.......................116 CM BUSINESS...............................................98 COATES SIGNCO SERVICE.........................117 CODERS......................................................120 COFFEE BELLA............................................118 COFFEE CULTURE.........................................92 COFFEE GURU..............................................92 COFFEE MACHINE EXPRESS........................89

BODY AND HEALTH SOLUTIONS..................97

CAPITAL MUTUAL INSURANCE BROKERS....................................................120

BOOKS AND GIFTS DIRECT..........................89

CAPITAL TRUST.............................................82

COLD ROCK ICE CREAMERY........................95

BOOST JUICE BARS.....................................95

CAPPUCCINO XPRESS...............................100

COLDWELL BANKER...................................102

BORDERLINE.................................................99

CAR CARE AUSTRALIA.................................84

COLEMAN & GREIG.....................................121

BOSETTI WINDOW SOLUTIONS..................100

CARBONITE AUSTRALIA.............................120

COLIN MCCOSKER CONSULTING..............119

BOSSY HAIR..................................................97

CARGROOMERS...........................................84

COLLINS BOOKSELLERS............................103

BOX CORPORATION...................................105

CARIBLUE....................................................119

COLONIAL PLANTATION SHUTTERS............98

BOXING FIT....................................................97

CARMEN STEFFENS...................................103

COLOR TECH SYSTEMS...............................84

BRAD’S TEST AND TAG................................90

CAROSI MARKETING..................................117

COLORBAR...................................................97

BRAKES PLUS...............................................84

CARRIGAN RETAIL CONSULTING...............124

COMINO PRASSAS LAWYERS....................121

BRAND MUSIC..............................................83

CARTRIDGE WORLD...................................103

COMM2U.....................................................117

BRANDWISE................................................117

CASHFLOW IT FINANCE..............................117

COMMERCIAL FOOD MACHINERY.............119

BRAVE SECURITY........................................103

CASHFLOW IT FINANCE..............................120

COMMONWEALTH BANK............................118

BRAZILIAN BEAUTY.......................................85

CASHMART (AUST) PTY LTD.......................103

COMMUNIKATE ET AL.................................117

COFFEE NEWS..............................................83

COMPLETE FEET...........................................97

DESIGN IMPORTANCE................................102

ERNST AND YOUNG...................................116

COMPLETE FRAMING.................................103

DESTINATION FOR MEN................................97

ESPRESSO ESSENTIAL.................................92

COMPLETE PROPERTY REJUVENATION......98

D’FINE247......................................................97

ESPRESSO MOBILE CAFÉ..........................100

COMPUTER TROUBLESHOOTERS...............89

DIA ORO JEWELLERS.................................103

ESSENTIAL BEAUTY......................................85

CONCEPT FACTORY...................................117

DIAL-A-DIGGER.............................................85

EVENT PHOTOGRAPHY.COM.....................101

CONCRETE TAXI . .........................................85

DIAL-AN-ANGEL............................................98

EVERALLS DFK PTY LTD.............................116

CONDON ASSOCIATES...............................116

DIAMOND MARKETERS..............................100

EVERGLO COMMERCIAL CLEANING............88

CONTOURS...................................................97

DIBBS BARKER...........................................122

EVERGLO COMPLETE CAR DETAILING........84

CON-X-ION..................................................105

DIGITAL DREAMS..........................................99

EVOLVE ENTERTAINMENT..........................102

COOCHIE HYDROGREEN..............................99

DIVERSE SHOPFITTERS..............................118

EWORKS.......................................................89

COOLABAH TREE CAFÉ................................96

DIVERSIFIED EXHIBITIONS..........................118

EXA WEB SOLUTIONS...................................99

COOPER AUTOMOTIVE.................................84

DIXON HOMES..............................................85

EXALT 4TH PARTY SOLUTIONS..................118

COOPER GRACE WARD LAWYERS............121

DL COFFEE....................................................92

EXPENSE REDUCTION ANALYSTS................82

COPYFAX STATIONERS.................................86

DLA PHILLIPS FOX......................................122

EXPRESS BOOKKEEPING.............................82

CORAL HOMES.............................................85

DMAW LAWYERS........................................122

CORDLESS FILTER MACHINE.......................86

DMC (DIGITAL).............................................118

EXPRESS EMPLOYMENT PROFESSIONALS..........................................90

CORK ‘N FORK FRANCHISE.......................102

DOCUMENT MANAGEMENT SOLUTIONS.....86

CORPORATE THEATRE...............................118

DOGTECH....................................................101

COSOFF CUDMORE KNOX.........................121

DOLLAR CURTAINS.....................................103

COST LESS PLANTS...................................103

DOME COFFEES AUSTRALIA PTY LTD.........93

COST REDUCTION ANALYSTS....................118

DOMINION COLANCO PRINT GROUP........117

COST REDUCTION ANALYSTS......................86

DOMINO’S PIZZA...........................................96

COUNTRY CHICKEN.....................................96

DONALDSON CONSULTING........................119

COVERALL CLEANING CONCEPTS..............88

DONALDSON WALSH..................................122

CRA COST REDUCTION ANALYSTS..............82

DON’T FRET PET!........................................100

CRAZY CANDLES..........................................98

DONUT KING.................................................95

CREATIVE BREW MARKETING AND DESIGN........................................................117

DOWNINGS LEGAL.....................................122

CREATIVE BY DESIGN.................................102 CREATIVE DESIGN......................................118 CRECER......................................................119 CREMA ESPRESSO.......................................92 CREPE AFFAIR...............................................92 CRESTCOM MANAGEMENT TRAINING........89 CROISSANT EXPRESS..................................96 CRUST GOURMET PIZZA BAR......................96 CTA AUSTRALIA..........................................118 CULLEN BABINGTON HUGHES..................121 CURVES INTERNATIONAL.............................97 CURWOODS LAWYERS..............................121 DAISY H2O DRY CLEANING..........................89 DALY INTERNATIONAL................................124 DANLAID CONTRACTING..............................85 DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS...................................103

DR PC............................................................89 DREAMY DONUTS.........................................95 DRUMMOND GOLF SHOPS........................103 DUPLEX CLEANING MACHINES....................88 DYMOCKS...................................................103 EAGLE BOYS DIAL-A-PIZZA..........................96 EARTHBORN...............................................103 EASYWAY AUSTRALIA...................................92 EATOUT RESTAURANT GUIDES....................93 ECHOICE.......................................................82 ECO PEST CONTROL....................................98 ECOSMART HOT WATER............................105 EDWARDS MARSHALL PTY LTD.................116 EFM HEALTH CLUBS.....................................97 ELECTRODRY................................................88 ELITE CARPET DRY CLEANING ...................98 ELLA BACHE.................................................85

EXTREME DRIVING.NET................................90 EZYACCOUNTS.............................................82 EZYPAYROLL...............................................118 FAB SAO......................................................120 FAIR DINKUM SHEDS....................................85 FANCY FILLINGS...........................................96 FASTA PASTA PTY LTD..................................93 FASTWAY COURIERS....................................87 FASTWAY COURIERS..................................100 FC BUSINESS SOLUTIONS.........................119 FEINAUER & ASSOCIATES..........................122 FERGUSON CANON LAWYERS..................122 FERGUSON PLARRE BAKEHOUSES ...........91 FERNWOOD WOMEN’S HEALTH CLUBS......97 FIBRENEW INTERNATIONAL LTD..................98 FIFO CAPITAL................................................82 FILTAFRY......................................................100 FINANCIAL MANAGEMENT WORKS...........116 FINLEASE.....................................................116 FIRST CLASS ACCOUNTS ...........................82 FISHER & PAYKEL........................................100 FISHER CARTRIGHT & BERRIMAN..............122 FISHER JENKIN...........................................105 FITCHIPS.......................................................96 FIVE DOGS....................................................96 FIXZIT AUSTRALIA.........................................84 FLANNERYS NATURAL GROCERS................95 FLASH MORFFEW PHOTOS........................101 FLIGHT EXPERIENCE.....................................90

DAVID LEGAL...............................................121

EMBROIDME..................................................86

DAVID REID HOMES......................................85

EMPLOYRITE...............................................118

FLIP OUT – TRAMPOLINE ARENA PTY LTD.........................................................88

DAVIES KNOX MAYNARDS..........................116

ENDOTA SPA.................................................85

FLIPPIN’ FRESH SEAFOOD.........................100

DC ADOLPHE..............................................122

ENDRUST PTY LTD........................................84

FLOWER AND HART LAWYERS..................122

DC LEGAL....................................................122

ENSUITES ON TOW.......................................98

FLOWERS BY FRUIT....................................103

DC STRATEGY.............................................119

ENTERPRISE 21..........................................119

FLUX CREATIVE...........................................117

DE POT MAN...............................................103

ENVIE FITNESS..............................................97

FOODCO GROUP PTY LTD............................95

DEEPEND....................................................117

ENVIRO CHASING SERVICES......................124

FOODWORKS..............................................103

DELOITTE....................................................118

ENVIROBLAST...............................................88

FORDHAM BUSINESS ADVISORS...............116

DEMOGRAPHICS ONLINE...........................119

ENZED HOSE DOCTORS.............................100

FORTE SCHOOL OF MUSIC..........................89

DESIGN DESIGN..........................................118

EPIWEB........................................................120

FORTUNE PLUS............................................98

DESIGN GALLERY.......................................118

EQUINE STAFF EMPLOYMENT......................90

FORTY WINKS ............................................103

133

index

FOUNDATION WORKS PTY LTD....................83

GOOD GAMES.............................................104

HOUSE........................................................104

FOUR SEASONS GUTTER PROTECTION......98

GOODYEAR AUTOCARE...............................84

HOUSEWORK HEROES.................................98

FOX MOWING................................................99

GOOP GUYS..................................................86

HOWARDS STORAGE WORLD....................104

FRANCHISE ADVISORY CENTRE................119

GOT ONE FRANCHISING PTY LTD..............104

HR COACH....................................................87

FRANCHISE CENTRAL................................119

GOT ONE FRANCHISING PTY LTD..............104

HUDSONS COFFEE.......................................92

FRANCHISE COUNCIL OF AUSTRALIA.......124

GRACE WEBSTER RECRUITMENT................90

HUNGRY JACK’S...........................................96

FRANCHISE INSURANCE..............................87

GRAHAMS GARDEN CARE...........................99

HUNT & HUNT.............................................122

FRANCHISE LEGAL.....................................122

GRAHAMS HOME CLEANING CARE.............88

HUSH PREPAID.............................................89

FRANCHISE RECRUITMENT........................118

GRANITE TRANSFORMATIONS.....................86

HWL EBSWORTH LAWYERS.......................122

FRANCHISE RECRUITMENT SOLUTIONS...119

GRANT THORNTON....................................116

HYDRODOG MOBILE DOG GROOMING.....101

FRANCHISE RELATIONSHIPS INSTITUTE....119

GRECH PARTNERS SOLICITORS................122

HYDROKLEEN...............................................88

FRANCHISE RELATIONSHIPS INSTITUTE ..124

GREY ARMY MANAGEMENT.........................98

I WISH A…MOBILE HAIRDRESSER...............97

FRANCHISE SELECTION.............................119

GRILL’D – HEALTHY BURGERS.....................93

IBALANCE BUSINESS INSTITUTE..................87

FRANCHISE SHARE.....................................120

GRIP GUARD.................................................86

IBS INFOTECH.............................................118

FRANCHISE SYSTEMS GROUP...................119

GROUP SEVEN FRANCHISING....................120

IGA...............................................................104

FRANCHISE WORKS...................................119

GSM LAWYERS...........................................122

IMPRESSIONABLE KIDS................................88

FRANCHISING INTERNATIONAL PTY LTD...120

GUTTER-VAC.................................................98

IN.CUBE8R GALLERY..................................104

FRANCK PROVOST.......................................97

H&R BLOCK...................................................82

INBLOOM FLORIST......................................104

FRANKLYN SCHOLAR.................................124

HAARSMA LAWYERS..................................122

FREECHOICE STORES................................103

INDEPENDENT PROPERTY INSPECTIONS..............................................102

FREEDOM FURNITURE................................103

HAINES NORTON CHARTERED ACCOUNTANTS...........................................116

FREEDOM TAXATION SERVICES.................116

HAIR 4 BRIDES..............................................85

INFORMATEL ..............................................117

FRESH – HEALTHY CAFES............................93

HAIRCHOICE...............................................104

INK ON THE RUN.........................................100

FRITZ GELATO...............................................95

HAIRDRESSERS ON THE MOVE.................100

INKSPOT......................................................101

FROG RENT.................................................102

HAIRHOUSE WAREHOUSE...........................97

INSITE DATA SOLUTIONS............................124

FROGS HOUSE WASHING............................98

HAIRHOUSE WAREHOUSE.........................104

INSPECT MY HOME......................................86

FRONTLINE RECRUITMENT GROUP . ..........90

HALL & WILCOX..........................................122

INSURANCE MADE EASY............................120

FROOTA FROZEN YOGHURTS......................96

HARCOURTS ..............................................102

INTELLIGENT ACCOUNTS.............................82

FRUIT PROPERTY........................................102

HARDWARE2SITE..........................................86

FRUIZBERRY.................................................93

HARRY’S CAFÉ DE WHEELS PTY LTD..........92

INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT............................................124

FUSE............................................................117

HARVEY WORLD TRAVEL ..........................105

INXPRESS......................................................87

G4GUITARSCHOOLS.....................................89

HAYES KNIGHT............................................116

IP SOLUTIONS INTERNATIONAL.................118

GADENS LAWYERS.....................................122

HEAD MARKETING......................................117

IVAN POOLE LAWYERS...............................122

GAMEKING AUSTRALIA..............................105

HEALTH & SAVINGS....................................104

IVENT SERVICES.........................................117

GAMES 2 U....................................................90

HEALTHY HABITS..........................................96

J J RIBA & COMPANY SOLICITORS............122

GAMETRADERS...........................................103

HEALTHY INSPIRATIONS...............................97

JAMAICA BLUE CAFE....................................92

GARLO’S PIES...............................................91

HELEN O’GRADY CHILDREN’S DRAMA ACADEMY . ...................................................90

JAMES’ HOME SERVICES.............................88

HENNY PENNY HATCHING...........................88

JAN-PRO CLEANING SYSTEMS....................88

HERBERT GEER..........................................122

JAX TYRES....................................................84

HERTZ AUSTRALIA......................................102

JAZZ CLEANING............................................88

HEY DEE HO MUSIC......................................90

JC UNIQUE BEAUTY AND LASER CLINIC.....85

HI HO CLEAN AND GARDEN.........................99

JESTERS........................................................96

HIDOW AUSTRALIA.......................................97

JETSET TRAVELWORLD GROUP................105

HILL ROGERS SPENCER STEER.................120

JETTS FITNESS 24/7.....................................98

HIP POCKET WORKWEAR & SAFETY.........105 HIRE A HUBBY..............................................98

JIGSAW SALES, MARKETING AND TRAINING.....................................................124

GLORIA JEAN’S COFFEES............................92

HIRE A TRADESMAN.....................................86

JIM’S ANTENNA’S.......................................105

GNC LIVEWELL..............................................97

HIRE FOR BABY..........................................102

JIM’S ANTENNAS..........................................98

GO PRIVATE.................................................102

HOG’S BREATH CAFÉ...................................93

JIM’S BATH RE-SURFACING.........................98

GO SUSHI......................................................96

HOLDING REDLICH LAWYERS....................122

JIM’S BIN CLEANING.....................................88

GODFREYS..................................................103

HOME ICE CREAM......................................100

JIM’S BLIND CLEANING................................88

GOGETTA....................................................120

HOME INSTEAD SENIOR CARE.....................98

JIM’S BUILDING INSPECTIONS.....................86

GOLD’S GYM.................................................97

HOME SERVICE PROFESSIONALS...............98

JIM’S BUILDING MAINTENANCE...................86

GOLDEN NUTS FRANCHISING......................95

HORSELAND...............................................104

JIM’S CAR CLEANING...................................84

GOLDEN ROAST (THE)..................................96

HOSEMASTERS INTERNATIONAL...............100

JIM’S CARPET CLEANING.............................88

GOOD GAMES.............................................104

HOTONDO HOMES.......................................86

JIM’S CLEANING...........................................88

GAUCI FRANCHISING....................................97 GEEKS ON CALL ..........................................89 GELARE ........................................................92 GELATINO......................................................95 GELATISSIMO ...............................................95 GET THREADED............................................85 GFC CAFÉ......................................................96 GLOBAL KAP...............................................120 GLOBAL SAFE TECHNOLOGIES AUSTRALIA....................................................85

134

INDIA AT HOME.............................................95

JANI-KING AUSTRALASIA.............................88

JIM’S COMPUTER SERVICES........................89

LA PORCHETTA.............................................94

MARKET MINDS..........................................120

JIM’S DIGGERS.............................................86

LAC LAWYERS SERVICE.............................122

JIM’S ELECTRICAL......................................105

LAS OLAS......................................................95

MARKETING AND BRANDING CENTRAL PLC.............................................117

JIM’S FENCING..............................................86

LASER PLUMBING AND ELECTRICAL...........86

JIM’S GLASS...............................................105

LASERDERM SKIN FITNESS CENTRE...........98

JIM’S GLASS RESTORE AND PROTECT.......98

LATTE CARTELLE..........................................92

JIM’S MOWING..............................................99

LATTOUF HAIR SPA.......................................97

JIM’S PAINTING.............................................86

LAUBMAN AND PANK.................................104

JIM’S PAVING................................................86

LAVA CARTS..................................................92

JIM’S PERGOLAS..........................................86

LCL FUN LANGUAGES..................................90

JIM’S PEST CONTROL................................100

LEADERSHIP MANAGEMENT AUSTRALIA....90

JIM’S PLUMBING.........................................105

LEASEEAGLE...............................................118

JIM’S POOL CARE.......................................101

LEASING INFORMATION SERVICES ...........118

JIM’S PRESSURE CLEANING........................88

LEDGERS BOOKKEEPING.............................82

JIM’S ROOFING.............................................86

LEIGH ADAMS LAWYERS............................122

JIM’S SECURITY DOORS............................105

LENARD’S......................................................95

MAYNARD IMAGING....................................117

JIM’S SKIP BINS..........................................102

LEWIS HOLDWAY LAWYERS.......................122

MBCONNEXIONS........................................117

JIM’S SOLAR...............................................105

LIGHTSOUNDS .............................................90

MBT FOOTWEAR...........................................89

JIM’S TEST AND TAG....................................90

LINDA ALLEN FITNESS..................................98

MCDONALD’S AUSTRALIA............................94

JIM’S WINDOW CLEANING...........................88

LINK BUSINESS FRANCHISING LTD...........118

MCINNES WILSON LAWYERS.....................122

JIM’S WINDSCREENS.................................100

LISTON LANDERS.......................................116

MCLAUGHLINS............................................122

JIM’S BOOKKEEPING....................................82

LISTON LANDERS.......................................120

MCLEAN DELMO.........................................116

JIM’S DOG WASH........................................101

LITERACY CIRCLE.........................................90

MCMAHON FEARNLEY...............................122

JIM’S FINANCE PROFESSIONALS.................82

LITTLE KICKERS............................................88

MCW LAWYERS..........................................122

JIM’S TREES..................................................99

LOCAL APPLIANCE RENTALS.....................102

MEDIA M GROUP........................................117

JOHN BRENNAN HAIR FRANCHISING..........97

LOCAL TREE CARE.....................................100

MEDIACOM AUSTRALIA..............................117

JOHNNO’S CAMPER TRAILERS..................102

LOCK N LEAVE............................................100

MEDIVET......................................................101

JSA MASSMEDIA.........................................120

LODHIA LAWYERS......................................122

MEGASEALED BATHROOMS........................86

JUMPING J-JAYS CASTLES & SLIDES..........88

LOGIRO WEALTH SOLUTIONS....................116

MERCURY MANAGEMENT SYSTEMS.........118

JUST CUTS....................................................97

LOGOVISION...............................................118

META MANAGEMENT SOLUTIONS.............124

JUST LASHES ..............................................85

LOLLYPOTZ...................................................98

METRO TILES..............................................104

K2 RECRUITMENT.........................................90

LONELY PETS CLUB....................................101

METRODOGS..............................................101

KANKLEAN....................................................88

LOOKSMART ALTERATIONS.........................89

MEYER VANDENBERG LAWYERS...............122

KARL CHEHADE DRY CLEANING..................89

LORD OF THE FRIES.....................................95

MICHEL’S PATISSERIE...................................92

KARMAN GROUP........................................120

LOVE COFFEE & CREPES.............................92

MICHELS WARREN.....................................117

KEEN TO CLEAN GROUP..............................88

LOYALTY PRINT...........................................101

MICRONET SYSTEMS.................................121

KELLS THE LAWYERS.................................122

LUXAFLEX – HUNTER DOUGLAS................104

MIDAS AUTO.................................................84

KELLY AND CO LAWYERS..........................122

LYNCH MORGAN LAWYERS.......................122

MIDDLETONS..............................................122

KELLY HAZEL QUILL LAWYERS PTY LTD....122

LYNN’S LEARNING........................................90

MILLS OAKLEY LAWYERS...........................122

KELLY SPORTS...........................................104

MACPHERSON & KELLEY LAWYERS..........122

KEMP STRANG LAWYERS..........................122

MACQUARIE FRANCHISE SYSTEMS..........120

MILPOST POSTIE NETWORK SYDNEY PTY LTD.........................................................89

KENKLEEN WINDOW CLEANING..................88

MAD MEX FRESH MEXICAN GRILL...............96

KFC................................................................96

MADAM GLAMOUR.......................................85

KICK! JUICE BARS.........................................95

MADE IN JAPAN..........................................104

KIDS KORNER...............................................90

MADGWICKS LAWYERS.............................122

KIDZ LIDZ HAIR SALONS...............................97

MAESTRO HAIRDRESSING...........................97

KIESER TRAINING CENTRES........................98

MAGGIES KITCHEN STORE........................104

KINDY DANCE TIME......................................88

MAGIC HAND CARWASH..............................84

KING INSURANCE BROKERS......................120

MAGNETITE WINDOW COVERS....................98

MARRS CURTAINS, BLINDS & SHUTTERS..................................................100 MARS VENUS COACHING.............................90 MARSHALLS & DENT LAWYERS.................122 MARY RYAN’S.............................................104 MAS TAX ACCOUNTANTS.............................82 MASTER FRANCHISING..............................120 MASTER SCHOOL PORTRAITS...................101 MASTERCARE FRANCHISING.......................88 MATCHBOX.................................................104 MATTHEWSFOLBIGG..................................122 MAXXAM COMPUTER SYSTEMS................121 MAYA MASALA..............................................94

MIL-TEK WASTE SOLUTIONS........................87 MILWARD DORAN.......................................118 MINC SERVICES............................................98 MIND ATLAS................................................124 MIND GAMES..............................................104 MINI MAESTROS...........................................88 MINICARDS...................................................83 MINIT AUSTRALIA PTY LTD – MISTER MINIT..............................................104

KING OF THE PACK . ..................................104

MAIL BOXES ETC..........................................87

KINGS..........................................................101

MAIL PLUS PTY LTD......................................87

KIP MCGRATH EDUCATION CENTRES ........90

MAILBOX ECT (AUSTRALIA AND N.Z).........101

KLEENIT.........................................................88

MAILPOST.....................................................83

KOALA KRANE............................................105

MAN WHAT A FUSS.......................................85

KWIK KERB....................................................99

MANNINGS AV...............................................98

MLN - MOBILE LAPTOPS AND NOTEBOOKS...............................................104

KWIK KOPY AUSTRALIA..............................101

MARIES PIZZA...............................................96

MOBILE FILTRATION SERVICES..................100

MINTER ELLISON LAWYERS.......................122 MINUTEMAN PRESS...................................101 MISTER PLY&WOOD......................................86 MITCHELL COMMUNICATION GROUP........117

135

index

MOBILE HOSEFIXERS.................................100 MOBILE PLASTIC & VINYL REPAIRS.............84 MOBILE TEST AND CALL..............................90 MOEVENPICK ICE CREAM............................94 MORGAN LEWIS ATTORNEYS....................123 MORTGAGE CHOICE....................................82 MORTGAGE HOUSE......................................82 MOVIEMATE AUSTRALASIA........................105 MPM MARKETING SERVICES.....................118 MR JAFFLE....................................................95 MR RENTAL.................................................102 MR WOW.......................................................88 MRS FIELDS..................................................95 MTM MOBILE TRAINING................................90 MUFFIN BREAK.............................................91 MUFFIN BREAK BAKERY CAFE.....................92 MULTIWEST PAVE........................................100 MURFETT LEGAL.........................................123 MURRAY PEST & WEED CONTROL..............98 MUSCLE BEACH...........................................98 MUZZ BUZZ...................................................92 MY BELLY......................................................98 MyAFSA (AUSTRALIAN FRANCHISE SUPPORT ALLIANCE)..................................120

OCEAN MASTER INTERNATIONAL................96 OE DESIGN..................................................121 OLIVER’S REAL FOOD...................................96 OMC CONNECT..........................................117 OPORTO FRANCHISING................................96 OPPOSITE LOCK...........................................84 OPSM..........................................................104 OPTIMUM ASSURANCE GROUP.................116 ORDERMATE...............................................123 ORDERMATE...............................................124 ORDIUM.......................................................120 ORGANISE INTERNET.................................117 ORIENTAL TEAHOUSE...................................94 OUTBACK JACKS BAR & GRILL....................94 OUTSIDE CONCEPTS....................................98 OVEN FAIRY...................................................88 OVENCLEAN..................................................88 OVENU...........................................................88 OZ DESIGN FURNITURE..............................104 OZERENTALS..............................................102 OZSPY.........................................................104 OZZY TYRES..................................................84

MYO...............................................................96

PACE LAWYERS..........................................123

MYWHITESMILE............................................85

PACK & SEND..............................................104

NANDO’S AUSTRALIA...................................94 NANDO’S . ....................................................96 NANOTEK CAR CLEANING...........................84 NARELLAN POOLS......................................101

PACNET.......................................................118 PALEO CAFÉ..................................................92 PAMPERED PUP..........................................101 PANAROTTI’S................................................94 PARADISE FRESH..........................................95

PIZZA CAPERS..............................................96 PIZZA HUT.....................................................95 PIZZA HUT ....................................................96 PIZZACUTTERS GOURMET PIZZA................96 PJK PARTY HIRE...........................................91 PKF..............................................................116 PLATINUM ELECTRICAL CONTRACTORS...105 PLAY INTERNATIONAL................................120 PLUS FITNESS 24/7......................................98 PMA SOLUTIONS..........................................87 POLE DIVAS.................................................102 POOLWERX.................................................101 POSTNET.......................................................87 POWERFRONT ONLINE SUCCESS...............87 PRD NATIONWIDE PTY LTD.........................102 PRECIOUS CARGO.......................................88 PRECISION BADGES.....................................87 PREGGI BELLIES...........................................98 PRESSE CAFÉ...............................................93 PRETZOS RETAIL..........................................91 PRICE ATTACK............................................104 PRICE WATERHOUSE COOPERS................120 PRIMAL PANTRY...........................................95 PRISM SOLUTIONS.....................................121 PRISTINE WATER SYSTEMS.......................100 PROCAL........................................................89 PROFESSIONAL ADVANTAGE.....................118 PROFESSIONAL ADVANTAGE SERVICE......121 PROFESSIONAL OUTSOURCE SOLUTIONS.................................................121

PARADISE SHADE UMBRELLA’S...................98

PROFESSIONALS SERVICE CENTRE LTD..............................................................102

PARAFFINE..................................................104

PROMOTEM................................................117

NATIONAL SALES ACADEMY......................124

PARASERVE CLEANING SERVICES..............88

PROTECT-A-WINDOW...................................86

NATRAD RADIATORS & AUTO AIR................84

PARASOL EMT.............................................124

PROVENDER VENDING...............................105

NEC.............................................................121

PARTY PLUS..................................................91

PURATAP PTY LTD.........................................89

NEILL BUCK & ASSOCIATES.......................120

PASTAGOGO.................................................96

PURE HEALTH CLUBS...................................98

NETCOMM...................................................121

PAWS PET SITTERS....................................101

PURE+NATURAL...........................................96

NETSTARTER PTY LTD................................121

PCL LAWYERS............................................123

PUREPROTECT.............................................99

NETWORK CAR & TRUCK RENTALS...........102

PEDDERS SUSPENSION...............................84

PWX AUSTRALIA.........................................121

NEW LEVEL PERSONAL TRAINING STUDIOS........................................................98

PEOPLEINSITE ...........................................121

PY FENCING..................................................86

PEOPLOGICA PTY LTD................................124

QUEST SERVICED APARTMENTS ..............102

NEW LIFE REPAIR SERVICES........................84

PERFECTLY MAID..........................................88

QUICK COLOURPRINT.COM.AU..................101

NEW ZEALAND NATURAL.............................95

PERSONALISED PET...................................101

R&W REAL ESTATE......................................102

NICOLE LEGGAT AND ASSOCIATES...........123

PET CAFE....................................................101

RAINE & HORNE..........................................102

NIGHTOWL CONVENIENCE..........................95

PET GOODS DIRECT...................................101

RAMP HOLDINGS........................................118

NIGHTOWL CONVENIENCE........................104

PET MOBILE................................................101

RAMS HOME LOANS.....................................82

NISSAN MOTOR COMPANY..........................84

PETS PARADISE..........................................101

RAW ENERGY CAFÉ’.....................................93

NO WET WATERLESS CARCLEAN................84

PETSTOCK PTY LTD....................................101

RAY WHITE REAL ESTATE...........................102

NOODLE BOX................................................96

PFA CHARTERED ACCOUNTANTS..............116

REACH LOCAL............................................121

NOQ MOBILE ORDERING............................121

PICK N SAVE AUSTRALIA..............................83

READ AND EXCEED PTY LTD........................90

NORMAN CONNELL ADVERTISING............117

PIE FACE........................................................92

READY STEADY PRINT................................101

NORTON ROSE...........................................123

PINSOURCE..................................................83

REAL ESTATE INVESTAR.............................102

NOSE TO TAIL DOGWASH..........................101

PIPER ALDERMAN.......................................123

REALESTATE IT............................................121

NOVUS AUSTRALIA.......................................84

PIRTEK FLUID SYSTEMS...............................84

RECRUITMENT COACH.................................87

NRG LEGAL.................................................123

PITNEY BOWES SOFTWARE.......................124

RED BUILDING..............................................86

NUMBERWORKS’NWORDS AUSTRALIA......90

PIXIFOTO & PORTRAIT PLACE....................101

RED CHIP LAWYERS...................................123

NATIONAL AUSTRALIA BANK......................118 NATIONAL FRANCHISE INSURANCE BROKERS (NFIB)..........................................120

136

NUTSHACK - C/O FRANCHISED FOOD COMPANY.....................................................95

RED ROCK NOODLE BAR.............................96

SHAVER SHOP............................................104

STARSHOTS GLAMOUR PHOTOGRAPHY..101

RED ROOSTER..............................................96

SHE FITNESS.................................................98

STAYCLEAN HANDS PTY LTD.......................87

REDCAT PTY LTD........................................123

SHED BOSS...................................................86

STEAMATIC AUSTRALIA................................89

REDCAT PTY LTD........................................124

SHEDS N MORE..........................................104

STEP INTO LIFE.............................................98

REDCLEAN ...................................................88

SHERPA GROUP.........................................120

STEPHENS LAWYERS & CONSULTANTS....123

REFACEIT.......................................................99

SHERPA SKIDS..............................................88

STOCKDALE & LEGGO................................102

REFUND GROUP...........................................82

SHIFT 8........................................................123

STORE FINDER............................................121

RELIANCE ROOF RESTORATIONS................99

SHINE HAND CAR WASH..............................84

STORYBOOK COTTAGES..............................86

RELOAD CONSULTING................................118

SHINE IT STAINLESS...................................100

STRATHFIELD..............................................104

RENT THE ROO...........................................102

SHINGLE INN CAFÉS . ..................................93

STRUDDY’S SPORTS..................................104

RESI MORTGAGE CORPORATION................82

SHOPINSURANCE.COM.AU..........................87

STUDIO RED................................................118

RESICERT PROPERTY INSPECTIONS.........102

SIGN*A*RAMA..............................................105

STUFFLERS FRANCHISES PTY LTD..............98

RESIDENTIAL GARAGE DOORS....................86

SIGNS ON THE MOVE.................................105

STYNES DIXON LAWYERS..........................123

RESULTS IN BUSINESS INSTITUTE...............87

SIGNWAVE...................................................105

SUBWAY® RESTAURANTS...........................96

RESULTS LASER CLINIC...............................85

SILVER CHEF LTD........................................118

SUCCESS TAX PROFESSIONALS..................82

RESUMEONE.COM.AU..................................90

SILVER CHEF LTD........................................120

SUMOSALAD.................................................95

RESUMES FOR RESULTS PTY LTD...............90

SIMPLY HELPING...........................................99

SUMOSALAD.................................................96

RESURG GROUP.........................................120

SKEWERZ KEBABZ.......................................95

SUNBELT BUSINESS BROKERS...................87

RETAIL E-VIRONMENT PTY LTD..................120

SLATER & GORDON....................................123

SUNSHINE KEBABS......................................96

RETAIL E-VIRONMENT PTY LTD..................124

SLEEPY’S ...................................................104

SUPANEWS.................................................104

RETAIL EXPRESS.........................................123

SMALL FISH BUSINESS COACHING...........118

SUPER SHOWER SEAL.................................99

REVIVE PROJECTS FRANCHISE MARKETING................................................120

SMALL FISH BUSINESS COACHING.............87

SUPERFINISH EXPRESS ..............................84

SMALLPRINT...............................................100

SUPERGEEK.COM.AU...................................89

REVOLUTION CD.........................................104

SMART OHS................................................124

SUPERIOR SERVICE....................................124

RIDDELL CLARE CONSULTING...................121

SMART SAVER...............................................83

SUSTAINABLE DIRECTIONS..........................86

RISK STRATEGIES.......................................124

SMARTLINE...................................................82

SWAAB ATTORNEYS...................................123

ROBBINS WATSON.....................................123

SMITH & SONS RENOVATIONS & EXTENSIONS.................................................86

SWEAR WORDS..........................................117

ROBERT JAMES SOLICITORS.....................123 ROBERTS LEGAL........................................123 ROCKET SCIENCE STRATEGIC SERVICES....................................................117

SNAP ..........................................................101 SNAP FITNESS AUSTRALIA...........................98 SNAP-ON TOOLS........................................100

SWIFTPOS...................................................123 SWIMART....................................................101 SYRON........................................................121 TABATINGA....................................................88

RODNEY WAYNE HAIRDRESSING.................97

SNAP-ON TOOLS (AUSTRALIA) PTY LTD......84

ROOF SEAL...................................................86

SNOOZE......................................................104

TACO BILL MEXICAN RESTAURANTS PTY LTD.........................................................94

ROSE CORPORATE.....................................116

SNOWGUM . ...............................................104

TAKE 3.........................................................105

ROYAL COPENHAGEN ICE CREAM CONE CO. ...............................................................95

SOCCAJOEYS...............................................88

TALBOT OLIVIER LAWYERS........................123

SOCIAL MEDIA BUSINESS BOOSTERS .......87

TAMAWOOD HOMES.....................................86

RP VENDING................................................105

SOFT STONE SCULPTURES.......................100

TAPS’N TOILETS............................................99

RUSH HOUR AUSTRALIA PTY LTD................98

SOL HOME INPROVEMENTS........................99

TASTY THAI...................................................96

RUSSELL KENNEDY SOLICITORS..............123

SOLOMONS FLOORING..............................104

TASTY TRUCKS...........................................100

RUST FREE (AUSTRALIA)..............................84

SOLUTIONS FRANCHISING GROUP...........120

TAXASSIST.....................................................82

RYCO 24•7....................................................84

SOTHERTONS.............................................116

TELCOINABOX.............................................105

S & K CANDY BUFFET BARS.........................91

SOUTHERN CROSS CHAUFFEUR...............100

TELECHOICE...............................................105

SACO TECHNOLOGY..................................121

SPANISH DOUGHNUTS.................................91

TERMICAM ...................................................99

SACO TECHNOLOGY....................................89

SPAR AUSTRALIA LIMITED . .........................95

TESTEL........................................................105

SAFETYQUIP................................................105

SPECIALIST DOORS & WINDOWS ETC.........99

THE ATHLETE’S FOOT AUSTRALIA.............105

SALON EXPRESS..........................................97

SPECSAVERS..............................................104

THE BANNER LADY.....................................117

SALSA’S FRESH MEX GRILL.........................96

SPECTRUM ANALYSIS................................124

THE BARF SHOP.........................................101

SANDPIT PHOTOS.......................................101

SPEEDLINER AUSTRALIA..............................84

THE BEST OF................................................83

SARPINO’S PIZZERIA....................................96

SPORTSCO.................................................104

THE BIG PADDLE CO.....................................86

SCHNITZ FRANCHISING PTY LTD.................96

SPRAY PAVE AUSTRALIA..............................99

THE BOOKKEEPING NETWORK ..................82

SCROOZ......................................................105

SPUDBAR......................................................96

THE CHEESECAKE SHOP.............................95

SELECT CLEANING.......................................84

SSS BBQ BARNS..........................................94

THE CHEESECAKE SHOP PTY LTD...............91

SENIOR HELPERS – AUSTRALIA...................99

ST SOFTWARE............................................121

THE CHOCOLATE ROOM..............................93

SENOR PAELLA CATERING...........................91

ST. CLAIR PARTNERS..................................116

THE COFFEE CLUB.......................................93

SERVICE INTEGRITY....................................118

STACKS OF SNACKS....................................89

THE COFFEE EMPORIUM..............................93

SEVEN SEAS SEAFOOD CAFE......................95

STAIN BUSTERS CLEANING SERVICES........89

THE COMPLETE GARDEN...........................105

SHAPE SHOPFITTERS . ..............................118

STAR MART.................................................104

THE COMPUTER MARKET............................89

137

index

THE CONCRETE CUTTER.............................86

TOTAL TOOLS.............................................105

WILLIAM ANGLISS INSTITUTE.....................124

THE CONFECTIONERY & PARTY SHOP......105

TOTALSPAN...................................................86

THE CONTACT GROUP.................................87

TOUCH UP GUYS..........................................84

WIRED & WIRELESS SOLUTIONS INTERNATIONAL..........................................121

THE CORPORATE WRITER..........................118

TOWFIX . .......................................................84

THE COUNTRY BREWER............................105

TRADE BOOKS BOOKKEEPING..................116

THE CREPE CAFÉ..........................................96

TRAMPOLINE GELATO..................................95

WOOLLAM CONSTRUCTIONS....................119

THE DRUG DETECTION AGENCY.................90

TRAXION TRAINING.....................................120

WORKOUT WORLD.....................................105

THE DRUG DETECTION AGENCY...............105

TRAXION TRAINING.....................................124

WORLD OF MATHS.......................................90

THE E TEAM..................................................98

TRAXX CONSTRUCTION PRODUCTS...........86

WORLDWIDE ONLINE PRINTING.................101

THE EDGE CORPORATE STRATEGIES........117

TRESSCOX LAWYERS.................................123

WRAY ORGANICS..........................................95

THE FAIRIES CONCEPT STORES..................88

TRIOS WRAPS...............................................97

XOCOLATI......................................................93

THE FRANCHISE INSTITUTE.......................120

TROPICAL PLANT RENTALS.......................102

XPRESSO DELIGHT PTY LTD........................98

THE FRANCHISE SHOP...............................120

XPRESSO MOBILE CAFE...............................93

THE FRENCHAMS GROUP..........................102

TSG FRANCHISE MANAGEMENT PTY LTD.......................................................105

THE GOLDEN ROAST..................................100

TT GROUP COMMUNICATIONS..................121

XQUISITO . ....................................................97

THE INK SHOP............................................105

TU PROJECTS.............................................118

XXX SECURITY SERVICES...........................124

THE INTERFACE FINANCIAL GROUP............83

TUTTI FRUTTI.................................................95

YARRA VALLEY FARMS.................................95

THE IRONING ELF.......................................100

TWINKLE TOE BABY HAND & FEET SCULPTURES................................................88

YARRA VALLEY FARMS...............................100

THE LEATHER & VINYL DOCTOR..................84 THE MATTRESS SUPERMARKET................105 THE MINDERS...............................................99 THE MINDERS TOTAL BUILDING & GARDEN CARE............................................100

UNITED HOME SERVICES.............................99 UNITED PETROLEUM..................................105 UNIVERSAL APPROACH.............................117

THE MISSING LINK NETWORK INTEGRATION..............................................121

UNSCRATCH THE SURFACE.........................86

THE REAL LEARNING EXPERIENCE............124

UTICOLOR.....................................................85

THE REAL LEARNING EXPERIENCE..............90

V.I.P. HOME SERVICES..................................89

THE REALISE GROUP.................................118

V.I.P. HOME SERVICES..................................99

THE RETAIL DOCTOR..................................120

VABY’S MEDITERRANEAN GRILL..................94

URBAN BURGER...........................................97

THE SHED COMPANY...................................86

VAN GO COFFEE & JUICE.............................95

THE SYDNEY COFFEE SCHOOL.................124

VAST INTERIORS.........................................105

THE TARTAN GROUP..................................116

VICTORY BLINDS..........................................99

THE TIMBER DOCTOR................................100

VIP CAR CARE...............................................85

THE TYRE FACTORY.....................................84

VIP LIGHTING................................................86

THE UNFAIR ADVANTAGE.............................87

VISION ALLIANCE........................................119

THEOBROMA ...............................................94

VISION ALLIANCE........................................120

THEOBROMA CHOCOLATE LOUNGE...........93

VISION ALLIANCE..........................................87

THEXTON ARMSTRONG...............................87 THINKING AUSTRALIA.................................121 THOMSONS LAWYERS...............................123 THRIFTY CAR RENTAL................................102 THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS..................................117 THYNNE & MACARTNEY.............................123 TILE MART...................................................105 TILE RESCUE.................................................99 TIMBER DOCTOR..........................................99 TIMEZONE AUSTRALIA..................................90 TINT A CAR....................................................84 TONER ACTION WESTERN AUSTRALIA........87 TOOHEY REID CHARTERED ACCOUNTANTS...........................................116

138

ULTRA TUNE . ...............................................85

VISION PERSONAL TRAINING.......................98

WISEWOULD MAHONY...............................123 WOKINABOX..................................................97

XPRESSO MOBILE CAFE.............................100

YELLOW EXPRESS........................................87 YELLOW EXPRESS........................................89 yes’ OPTUS SHOP.......................................105 YOGA BUGS AUSTRALIA..............................88 YONG REAL ESTATE...................................102 YOUR HOME SERVICES................................99 YOUR LOCAL TRADESMAN..........................99 ZAMBRERO...................................................94 ZARRAFFA’S COFFEE....................................93 ZING AUSTRALIA.........................................117

new zealand 0800 2 FIX IT................................................106 0800 SUNSHADE.........................................111 1PLACE LIMITED.........................................126 A J PARK.....................................................126 AA AUTO SERVICE & REPAIR......................106 ABACUS MATHS ACADEMY LTD.................108 ABC BUSINESS BROKERS..........................125

VISUAL UNITY..............................................117

ACARDO WORKPLACE SAFETY SUPPLIES....................................................107

VMBIZ............................................................87

ACCESSMAN...............................................106

VOYAGES – ULURU MEETING PLACE.........119

ACTIONCOACH...........................................107

WAIVESTAR GROUP . ...................................83

ADEN FRANCHISE GROUP.........................106

WALKER WAYLAND (WA) PTY LTD..............116

ADVANCE FRANCHISE SYSTEMS...............113

WALKERS PARTY HIRE.................................91

ADVANCE INTERNATIONAL.........................107

WASABI WARRIOR........................................95

AERIAL MASTER..........................................106

WEBSITEGURUS...........................................99 WEEDING WOMEN......................................100

AFFILIATED BUSINESS CONSULTANTS LTD..............................................................126

WENDY’S SUPA SUNDAES...........................97

ALU RESTORE.............................................111

WENDY’S MUSIC...........................................90

AMAC .........................................................108

WESTPAC ...................................................118

AMAZING CLEAN NEW ZEALAND...............108

WESTPAC BANKING CORPORATION..........118

ANCHOR FRANCHISE.................................109

TOOLFORCE................................................100

WET-SEAL MANAGEMENT PTY LTD..............86

ANCHOR FRANCHISE.................................111

TOP SNAP ..................................................102

WHAT SCRATCH?.........................................84

ANTHONY HARPER LAWYERS...................126

TOSCANIS CAFÉ BAR AND RESTAURANT....94

WHIRLWIND PRINT......................................123

ANYTIME FITNESS.......................................111

TOTAL IMAGE GROUP.................................117

WHK HORWATH..........................................116

ANZ..............................................................125

TOTAL MARKETING.....................................117

WILD CAKTUS...............................................94

ANZ..............................................................125

TOTAL TOOLS...............................................84

WILD CARDS & GIFTS.................................105

ANZ BANK...................................................125

APEX GENERAL LIMITED.............................126

CAD PARTNERS..........................................107

DESIGN IMPORTANCE................................108

APOLLO . ....................................................125

CAFÉ BOTANNIX..........................................110

DIAMOND FUSION.......................................106

APPARELMASTER.......................................107

CAFE2U NZ PTY LTD...................................110

DIGITAL FISHBOWL.....................................125

ARCHGOLA.................................................112

CAL SYSTEMS.............................................106

DISTRIBUTION INTERNATIONAL.................108

ARMSTRONG SMARTER SECURITY...........107

CARSON FOX BRADLEY.............................126

DOLLAR VALUE...........................................113

ASB..............................................................125

CARTRIDGE WORLD...................................109

DOMINO’S PIZZA.........................................111

ASB..............................................................125

CASH CONVERTERS...................................106

DONUT KING...............................................111

ASB BUSINESS BANKING...........................125

CASH CONVERTERS LTD............................113

DONUT KING NZ.........................................111

ASCO AGMEN-SMITH LAWYERS................126

CASHBOX....................................................113

DREAM DOORS...........................................106

AT YOUR REQUEST.....................................111

CDQ COMMUNICATION DESIGN................125

DRI WASH ‘N GUARD..................................106

AUSSIE FARMERS DIRECT..........................109

CDQ COMMUNICATION DESIGN LTD.........126

DRIVING MISS DAISY..................................112

AUSTVENDING PTY LTD..............................113

CEILING MASTER........................................108

DUNCAN COTTERILL LAWYERS.................126

AUTO ONE...................................................106

CENTRAL LANDSCAPE & GARDEN SUPPLIES....................................................106

DVDNOW KIOSKS.......................................113

AVIS RENTAL...............................................113

DYMOCKS...................................................113

BABY ON THE MOVE..................................108

CENTRAL LANDSCAPE & GARDEN SUPPLIES....................................................112

BAKERS DELIGHT.......................................109

CHARTIS......................................................126

BALDWINS...................................................126 BANK OF NEW ZEALAND............................125

CHESTER GRAY CHARTERED ACCOUNTANTS LTD....................................125

BANK OF NEW ZEALAND............................125

CHIPMONKS PLAYLAND & CAFÉ................108

EGG MATERNITY.........................................113

BANNISTER & VON DADELSZEN................126

CHOCOLATERIA™ SAN CHURRO..............110

EMBROIDME................................................108

BARK BUSTERS..........................................112

CIVIC VIDEO.................................................113

ENABLEME LTD...........................................106

BARLEY INSURANCE..................................126

CLEAN PLANET FRANCHISE LTD................108

ENVIRO CLEAN & RESTORATION...............109

BARLEY INSURANCES LIMITED..................125

CLEANCORP FRANCHISE SYSTEM............108

ENZED.........................................................106

BATHROOM DIRECT...................................111

CLEANTASTIC COMMERCIAL CLEANING...108

ESQUIRES COFFEE HOUSE........................110

BATHROOM WAREHOUSE..........................113

CLUB PHYSICAL.........................................111

EVEREST GROUP LTD.................................126

BB’S CAFÉ...................................................110

COBB & CO.................................................110

EXCEED HOME NETWORK.........................106

COFFEE CULTURE.......................................110

EXCEED HOME NETWORK.........................111

COLLIERS INTERNATIONAL........................125

EXPRO.........................................................125

COLORGLO INTERNATIONAL.....................106

EXTREME AUTOMOTIVE PARTS DISTRIBUTORS............................................106

BBX MANAGEMENT....................................107 BDO.............................................................125 BDS CHARTERED ACCOUNTANTS.............125 BEDPOST....................................................113 BELL GULLY................................................126 BELLA VISTA ACCOMODATION..................112 BEST WESTERN..........................................112 BETTA RENTAL CARS.................................113 BETTER BUSINESS INSTITUTE...................125 BEVINCO.....................................................107 BIG PADDLE COMPANY..............................107

COLOURPLUS.............................................113 COLUMBUS COFFEE..................................110 COMPLETE FIRST AID SUPPLIES................107 COMPUTER SOLUTIONS SALES & SERVICE...................................................109

EC CREDIT CONTROL.................................125 ECO INSULATION........................................111 ECOMIST.....................................................108 ECOTEC SYSTEMS.....................................112

FASTWAY COURIERS NZ.............................108 FIBRENEW...................................................112 FIFO CAPITAL..............................................106 FINAL TOUCH..............................................106

COMPUTER TROUBLESHOOTERS.............109

FIREWATCH LIMITED...................................107

CONTACT ROCKGAS..................................111

FIRST CLASS ACCOUNTS...........................106

CONTOURS.................................................111

FIX IT BUILDING SERVICES.........................107

COOKIE TIME..............................................111

FIXIT BUILDING SERVICES..........................111

BIN INN RETAIL GROUP..............................113

COOKRIGHT KITCHEN SERVICES..............108

FLETCHER ALUMINIUM...............................107

BLACK FOREST WAFFLE HUT....................111

COOLSPOT UNLIMITED..............................113

FLO2CASH..................................................108

BNZ..............................................................125

COOLTIME...................................................106

FLOORING DESIGN LTD..............................107

BOOKENDS LTD..........................................109

COOLTIME LTD............................................107

FLOORING DESIGN LTD..............................111

BOOKENDS NEW ZEALAND.......................108

COOLTIME LTD............................................111

FOOT MECHANICS......................................111

BOTHERWAY LEGAL...................................126

COONEY LEES MORGAN............................126

FOOTLOOSE................................................113

BOTTING LEGAL..........................................126

CORPORATE CABS.....................................107

FOREVER GREEN........................................111

BREAKERS CAFÉ & BAR.............................110

CREATV.......................................................125

FORTUNE MANNING LAWYERS..................126

BREATHE LIFE LIMITED...............................126

CREST COMMERCIAL CLEANING LTD.......108

FRANCHISE ACCOUNTANTS......................125

BRUMBY’S GO!...........................................109

CRESTCLEAN..............................................107

FRANCHISE SOLUTIONS.............................126

BRUMBY’S BAKERIES LIMITED...................109

CREW CUT..................................................112

FRANCHIZE CONSULTANTS .....................126

BURGER WISCONSIN.................................111

CREWCUT...................................................109

BURGERFUEL..............................................111

CROWE HORWATH.....................................125

FRASER POWRIE BARRISTERS & SOLICITORS................................................126

BUSINESS NETWORK INTERNATIONAL.....125

CUMULO9...................................................125

BUSY BEE CLEANING SERVICES...............108

CUTSHOP....................................................106

BUSY BOOKKEEPING.................................106

DANIEL HUNT & ASSOCIATES....................125

FREEDOM COMPANION DRIVING SERVICES . .................................................112

CACI............................................................106

DAVENPORTS HABOUR LAWYERS............126

FRITZ WEINERS...........................................111

CACI............................................................111

DECK AND FENCE PRO..............................106

FRUIT WORLD.............................................111

CAD PARTNERS..........................................125

DEIRDRE WATSON, BARRISTER.................126

FRUIT WORLD.............................................111

FREEDOM COMPANION DRIVING SERVICES....................................................111

139

index

FURNITURE COURT....................................113

HUMPHRIES ASSOCIATES LTD...................125

LIFETIME DISTRIBUTORS............................109

GAZE BURT LAWYERS................................126

HUMPHRIES ASSOCIATES LTD...................106

LIME JUICE BAR..........................................111

GCA LAWYERS............................................126

HUNTER & CO.............................................127

LINK BUSINESS BROKERS.........................125

GEEKS ON CALL.........................................109

HYDRAULINK...............................................107

LINK BUSINESS BROKING LTD...................126

GEEKS ON WHEELS....................................109

ICON COFFEE..............................................110

LINK BUSINESS SERVICES.........................108

GEO OP.......................................................125

IMAGE CENTRE LIMITED.............................127

LIQUORLAND..............................................113

GIBSON SHEAT LAWYERS..........................127

INNOVATIVE INTERIORS LTD.......................112

LITTLE KICKERS..........................................108

GJ GARDNER..............................................107

INSPIRED ACCOUNTANTS..........................125

LJ HOOKER GROUP LTD.............................112

GLAISTOR ENNOR......................................127

INSPIRED LEARNING SYSTEMS.................125

LJS FISH AND CHIPS RESTAURANT...........110

GLOBAL SAFE NEW ZEALAND...................113

INSPIRED LEARNING SYSTEMS.................126

LOCKWOOD HOMES..................................107

GLORIA JEAN’S COFFEES..........................110

INSULTECH GROUP....................................112

LOLLIPOPS PLAYLAND & CAFÉ..................108

GODFREYS..................................................113

IZARD WESTON...........................................127

LOLLIPOPS PLAYLAND & CAFÉ..................109

GOLDEN NUTS FRANCHISING NZ LTD.......111

JACKSON RUSSELL....................................127

LOVEN.........................................................109

GOODWIN TURNER LAWYERS LTD............127

JAMAICA BLUE NZ......................................110

LUSH LASHES.............................................106

GOVETT QUILLIAM......................................127

JAMES & WELLS INTELLECTUAL PROPERTY..................................................127

MACDONALD LEWIS LAW...........................127

GRAFFITI DOCTOR......................................108 GRANITE TRANSFORMATIONS...................107 GRANT THORNTON NEW ZEALAND...........125 GRAPHIC CAFÉ...........................................126 GRASSHOPPER SOCCER...........................108 GREEN ACRES............................................111 GREEN ACRES FRANCHISE GROUP..........109 GREEN CLEEN............................................109 GREEN DOOR COMMISSION FREE REAL ESTATE........................................................112

140

JAMES MARX HYPNOSIS............................111 JANI KING (NZ) LTD.....................................109 JELLYBEANS MUSIC NZ..............................108 JENNIAN HOMES........................................107 JESTERS FRANCHISING.............................110 JESTERS PIES.............................................111 JET CLEANING SERVICES..........................109 JETTS FITNESS 24/7...................................111 JIM’S MOWING............................................112

MACKY ROBERTON....................................127 MAG & TURBO WAREHOUSE.....................106 MANDEVILLE MARKETING..........................108 MARKHAMS CLARKE CRAW .....................125 MARSHALL BATTERIES...............................106 MATHZWISE................................................109 MATHZWISE LTD.........................................108 MAZDA NEW ZEALAND...............................106 MCDONALDS RESTAURANTS NEW ZEALAND............................................110

GROUT PRO................................................109

JIM’S TEST & TAG.......................................108

GROUTPRO.................................................107

JIM’S TEST AND TAG..................................112

GROUTPRO.................................................112

JIM’S TREES & STUMP REMOVAL..............112

GUTHRIE BOWRON.....................................113

JONES LANG LASALLE...............................125

HABITUAL FIX..............................................111

JUMP SWIM SCHOOLS...............................108

HAMMER HARDWARE.................................107

JUMPING BEANS INTERNATIONAL.............108

MEGA SERVICES FRANCHISE CONSULTANTS............................................126

HANDY RENTALS........................................113

JUST CABINS..............................................107

MEGAZONE LASER GAMES........................109

HARCOURTS...............................................112

JUST CABINS LTD.......................................112

METICULOUS HOME SERVICES.................109

HARDY’S HEALTH STORES.........................111

JUST CUTS..................................................106

METICULOUS HOME SERVICES.................112

HARDY’S HEALTH STORES.........................113

JUST LOANS...............................................106

MEXICALI.....................................................110

HARMANS LAWYERS..................................127

K & B MANNINEN LTD.................................113

MIDAS NEW ZEALAND................................106

HARRIS TATE...............................................127

KEA KIDS CLUB...........................................108

MIKE PERO MORTGAGES...........................106

HARRISONS CARPET ONE.........................112

KEITH GOODALL & ASSOCIATES................125

MIKE PERO REAL ESTATE LIMITED . ..........112

HARRISONS CARPET ONE.........................113

KELLY SPORTS...........................................108

MINI TANKERS.............................................108

HARRISONS ENERGY SOLUTIONS.............112

KENSINGTON SWAN...................................127

MINI TANKERS FUELS & OILS.....................106

HARVEY WORLD TRAVEL ..........................113

KGA LIMITED...............................................125

MISTER MINIT..............................................113

HAYES KNIGHT LTD....................................125

KINETIC ELECTRICAL..................................107

MITRE 10.....................................................107

HELIUM WORK SEARCH.............................125

KITCHEN STUDIO........................................107

HELIUM WORK SEARCH.............................108

KITCHENS REFRESHED..............................107

MOBILE HAND CAR & MARINE GROOMING.................................................112

HERTZ.........................................................113

KIWIHOST....................................................108

MODA LTD...................................................107

HESKETH HENRY........................................127

KIWIKRANE..................................................109

MONEY CONCEPTS NEW ZEALAND..........108

HEWITT SCALETTI WATERS........................125

KWIK KERB..................................................112

MONTGOMERY CONSULTANTS LTD..........125

HIRE A HUBBY............................................112

LA PORCHETTA...........................................110

MOTIVITY FRANCHISING.............................106

HOG’S BREATH CAFÉ.................................110

LANDMARK HOMES NZ LTD.......................107

MR FENCERS SYSTEMS LTD......................107

HOLLAND & BARRETT................................111

LASER ELECTRICAL GROUP......................107

MR PLUMBER..............................................107

HOLLYWOOD BAKERY................................110

LASER PLUMBING......................................107

MR RENTAL.................................................113

HOME INSTEAD SENIOR CARE...................112

LATITUDE HOMES.......................................107

MR WHIPPY.................................................111

HOME PLUS................................................112

LAZERBIKE..................................................113

MUFFIN BREAK...........................................110

HONDA........................................................106

LCF FUN LANGUAGES................................109

MY GYM......................................................108

HORIZON HOMES.......................................107

LEADERSHIP MANAGEMENT......................108

MYHR LTD...................................................126

HOTONDO HOMES.....................................107

LENARD’S....................................................111

NAKED POOL COMPANY LTD.....................107

HUMITECH...................................................108

LENNIE & ASSOCIATES...............................125

NATIONAL BANK OF NEW ZEALAND..........125

MEDITERRANEAN FOOD WAREHOUSE......110 MEDITERRANEAN FOOD WAREHOUSE......111 MEGA CAFÉ.................................................110 MEGA SERVICES.........................................108

NAVIGATION HOMES...................................107

RENT-A-DENT..............................................113

THE 2 N’5 SHOP..........................................113

NEED A NERD.............................................108

RESUME ONE..............................................108

THE ATHLETES FOOT..................................113

NEED A NERD.............................................109

REZLAB GROUP HOLDINGS.......................107

THE BARN COMPANY.................................107

NEW YORK DELI..........................................110

RIPPED ORANGE.........................................126

THE BUSINESS ENGINE..............................126

NEW ZEALAND HEAT PUMPS.....................107

ROBERT HARRIS CAFÉ...............................110

THE CHEESECAKE SHOP...........................111

NEW ZEALAND HOME LOANS....................106

RODNEY WAYNE.........................................106

THE COFFEE CLUB.....................................110

NEW ZEALAND NATURAL ICE CREAM........111

SADDLERY WAREHOUSE...........................113

THE COFFEE GUY.......................................110

NEW ZEALAND NATURAL ICE CREAM........111

SANDFIELD INFORMATION SYSTEMS........126

THE COFFEE SHOT.....................................110

NEW ZEALAND POST & KIWIBANK.............106 NEW ZEALAND POST LIMITED....................108

SARAH PILCHER THE FRANCHISE LAWYER......................................................127

THE FISHMONGER SEAFOOD DELICATESSEN ..........................................111

NIGHT ‘N DAY FOODSTORES.....................113

SELECT CLEANING.....................................109

THE FRANCHISE COACH............................126

NIGHT’N DAY FOODSTORES......................111

SELECTOR LTD...........................................126

THE MEDIATOR...........................................126

NOT BIG ENOUGH......................................111

SELECTOR LTD...........................................126

NUMBER WORKS ’NWORDS......................109

SHOE CLINIC...............................................113

NUMBER WORKS N WORDS......................108

SIERRA COFFEE..........................................110

NZ FLOORSANDING CO..............................107

SIGNATURE HOMES....................................107

OFFICE PRODUCTS DEPOT........................108

SILVER CHEF LTD........................................125

THE ORIGINAL CALIFORNIA BURRITO COMPANY...................................................110

OIL CHANGERS NEW ZEALAND.................106

SIMPLICITY VENDING..................................113

THE PITA PIT................................................111

ONLINE RESULTS........................................127

SIMPLIFOOD................................................113

THE RADIO NETWORK................................127

OPORTO NEW ZEALAND............................111

SIMPLY SQUEEZED.....................................109

THE SHOT MOBILE.....................................112

PACIFIC SIMULATORS 2010 LIMITED..........109

SIMPLY SQUEEZED.....................................111

PACK & SEND..............................................108

SIMPSON GRIERSON..................................127

THE SWEETEST LITTLE CHOCOLATE SHOP...........................................................113

PALMERS.....................................................113

SITEFINDERS...............................................112

THE TOUCH UP GUYS................................106

PALMERS GARDEN WORLD.......................112

SKIDS – SAFE KIDS IN DAILY SUPERVISION LTD.......................................108

THE TRUSTY DELIVERY CO........................109

PAPER PLUS................................................113 PARA RUBBER............................................113 PARALLEL DIRECTIONS..............................126 PARAMOUNT SERVICES.............................109 PEGASUS RENTAL CARS............................113 PIMP MY LAWN...........................................112 PINKFIT........................................................107 PIRTEK.........................................................106 PIT STOP.....................................................106 PIZZA HUT...................................................110 PLACEMAKERS...........................................107 PLUMB’IN....................................................107 POOLWERX.................................................112 POSTSHOP KIWIBANK................................113 PRESTIGE HOME GROOMERS...................109 PRINTING.COM...........................................112 PROPERTY INDEPTH..................................112 PROTECTA GLASS LIMITED........................108 PROVENDER NZ..........................................113 PURE PROTECT..........................................112 QJUMPERS..................................................108

SMALL BUSINESS ACCOUNTING...............106 SMALL BUSINESS ACCOUNTING...............108 SMITHS SPORTS SHOES............................113 SNAP FITNESS 24/7....................................111 SNAP PRINTING..........................................108 SNAP PRINTING..........................................112 SNAP-ON TOOLS........................................106 SNOREPRO NEW ZEALAND........................111 SOFTWASH.................................................109 SPAGALIMIS ITALIAN PIZZERIA...................110 SPECSAVERS NEW ZEALAND....................113 SPEEDY SIGNS............................................108 SPOUTING ON THE SPOT...........................107 SPYGLASS GROUP LIMITED.......................127 STAPLES RODWAY CHRISTCHURCH.........125 STAPLES RODWAY CHRISTCHURCH.........126 STEWART GERMANN LAW OFFICE............127 STIRLING SPORTS......................................113 STORAGE BOX............................................113 STREETWISE COFFEE.................................110

THE MOVING BOX GUY...............................112 THE NATIONAL BANK OF NEW ZEALAND..125 THE NZ HOUSE INSPECTION COMPANY...112

THE WHEEL MAGICIAN LTD........................106 THEXTON ARMSTRONG.............................108 TINT PRO.....................................................107 TONI&GUY...................................................106 TOP SNAP...................................................112 TOYWORLD.................................................113 ULTRA SCAN...............................................112 UNITED VIDEO.............................................113 URBAN TURBAN NEW ZEALAND................111 URLICH MCNAB KILPATRICK......................127 UVTEC.........................................................107 V.I.P. HOME SERVICES................................109 V.I.P. HOME SERVICES................................112 VALENTINES RESTAURANTS......................110 VIDEO EZY...................................................113 VITAL CARE LTD..........................................113 VITAL CARE NEW ZEALAND........................108 W GARTSHORE LTD....................................126 WALKER & CO.............................................127 WAXNLASER...............................................106

STRETCH-N-GROW....................................108

WESTPAC....................................................125

SUBWAY......................................................111

WESTPAC NEW ZEALAND..........................125

QUINOVIC PROPERTY MANAGEMENT.......112

SUCKIE MOTO FRANCHISING LTD.............106

WESTPAC NEW ZEALAND..........................126

RAINAWAY SPOUTING ON THE SPOT........107

SUPER LIQUOR HOLDINGS........................111

WET SEAL....................................................107

RAINAWAY SPOUTING ON THE SPOT........112

SUPER SHUTTLE.........................................108

WHATS UP HOUSE INSPECTIONS..............112

RAINEY COLLINS.........................................127

SWIMART POOL & SPA SERVICES..............112

WHK............................................................125

RAPID LAWN...............................................112

SWITCH BUSINESS.....................................126

WHOLLY BAGELS & PIZZA..........................111

RAY WHITE REAL ESTATE...........................112

TACKLEBOX................................................113

WINDOW TREATMENTS..............................112

RE/MAX NEW ZEALAND..............................112

TAKE NOTE..................................................113

XPRESSO DELIGHT.....................................110

REACH MEDIA NEW ZEALAND LTD............126

TASMAN INSULATION.................................107

YÖGG..........................................................111

REALSURE THE HOUSE INSPECTORS.......112

TEETH WHITENING ASSOCIATES...............106

YOUNG READ WOUDBERG LIMITED..........125

REFRESH RENOVATIONS............................107

TELCOINABOX.............................................108

ZEALD WEBSITE DESIGN............................126

QUEST SERVICED APARTMENTS (NZ) LTD.......................................................112

141

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142

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JOIN THE

DREAM TEAM

Vendor finance now available* *Available to approved applicants.

We are looking for dynamic people who love dealing with others and are passionate about retailing.

The Snooze brand has a strong history of over 30 years in retailing and has built a very solid franchise system.

We provide franchise partners with a stable platform to start their business and offer support across the entire business including: ࠮ Marketing and Promotional Support ࠮ Product Development and Buying Power ࠮ Proven operating system that includes comprehensive product and sales training ࠮ Business Management support from our on the ground field team ࠮ Assistance in site selection and property negotiations ࠮ Business finance available to approved applicants

For more details visit snooze.com.au or call Alistair Browne, our Franchise Network Development Manager on 0427 401 169

It’s amazing what a little snooze can do. snooze.com.au

373358_SNOOZE_Franchisee_Press_ad_update.indd 1

13/12/13 2:52 PM