2016 Aus & NZ Business Franchise Directory

2016

FRANCHISE DIRECTORY OVER

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From the

Editor W

elcome to the 2016 edition of the Australia and New Zealand Business Franchise Directory.

This Directory is here to guide you through all stages of your franchise journey. Inside you will find informative articles including why choose franchising, followed by chapters on franchise legislation, required documentation, due diligence, asset protection, staff recruitment, marketing, multiunit franchising along with many more.

Once you have found a franchise system that interests you, make sure you read the chapter outlining ten questions you need to ask before buying. Purchasing your first franchise is only the start of a continuous journey in business ownership and we have included a chapter that details the essential qualities required for franchise success.

In addition to the collection of educational articles, the back of the Business Franchise Directory features an array of information. It highlights the many types of franchise systems available, as well as franchising professionals and helpful resources.

Whether you are simply investigating the different types of franchises available or about to become a franchisee for the first time, this Directory will be a great source of information. We hope you enjoy your journey to becoming a member of the Australian or New Zealand franchise community.

Joanne Tuffy

We finish with chapters from the Franchise Council of Australia and Franchise Association of New Zealand, both of which have provided comprehensive information about their respective organisations and the benefits of membership.

2200

business listings See page 91 for categories

CONTENTS

CHAPTER 1

9

Why choose Franchising?

Suzanne heads up a multi-disciplinary team of commercial and brand and marketing consultants, franchise lawyers, recruiters and brokers. An end-to-end franchise advisory, they have over 30 years’ experience developing and implementing successful franchise systems, some of which are noted in this article.

A specialist in organisational behaviour and a dynamic speaker who presents and publishes widely about franchising in the commercial and educational communities Suzanne and her team are have built $1.8billion in enterprise value for clients in the last decade.

CHAPTER 2

17

THE FRANCHISING CODE OF CONDUCT

Dr Michael Schaper is Deputy Chair of the Australian Competition and Consumer Commission— the agency responsible for enforcing the Franchising Code of Conduct and educating franchising participants about their rights and obligations.

Dr Schaper is an Adjunct Professor with Curtin University in Western Australia, and chairs the advisory board of Griffith University’s Asia-Pacific Centre for Franchising Excellence. He is a previous president of the Small Enterprise Association of Australia & New Zealand, and has extensive experience in the area of small business. His previous roles include Small Business Commissioner for the ACT and Dean of Murdoch University Business School.

CHAPTER 3

21

ten QUESTIONS TO ASK BEFORE BUYING A FRANCHISED BUSINESS

Louise Wolf is a Senior Associate in the Corporate Advisory and Franchising Team at MST Lawyers.

She is one of several experienced franchising lawyers at MST Lawyers who advise franchisors, franchisees and suppliers to the franchise sector on all aspects of franchising, including providing pre-purchase and ongoing advice to franchisees.

Located in Melbourne’s industry heartland, MST Lawyers has strong commercial law skills and provides clients with sensible solutions.

CHAPTER 4

27

What should you expect from your franchisor?

The Asia-Pacific Centre for Franchising Excellence was launched by Griffith University in March 2008, formalising the University’s commitment to franchising research and education. Its aim is to help advance franchise sector best practice through independent research, education and the dissemination of information via the Centre’s website.

Led by one of the world’s leading and most highly respected franchise researchers Professor Lorelle Frazer, the Centre works to transform research findings into practical outcomes for business. Centre members actively engage with key government bodies and franchise associations across the AsiaPacific, as well as with other franchise academics across the globe.

CONTENTS

CHAPTER 5

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Franchising & the Law

Robert Toth is a Partner of Marsh & Maher Lawyers, with over 30 years of experience in Franchise law. He is an Accredited Business Law Specialist with expertise in franchising, licensing and distribution and franchise dispute resolution (acting for both international franchisors and franchisees). Robert has written numerous articles in various publications including The Australian Financial Review, The Australian and New Zealand Business Franchise Guide, Business Franchise and Asia Franchise & Business Opportunities magazines. Robert holds numerous memberships including the FCA, Franchise Association of New Zealand (FANZ), International Franchise Lawyers Association (IFLA) and the US Commercial Service.

CHAPTER 6

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Don’t confuse Due Diligence with Business Advice

Elizabeth Gillam is founder and CEO of Franchisee Success, a company that specialises in creating High Performance Franchisees through education and mentoring.

Having owned and operated three franchised food businesses; Boost, Healthy Habits and Bucking Bull; Elizabeth advises franchisees on how to operate a profitable franchise business which begins by choosing the right franchise opportunity.

Elizabeth bats for the franchisee, her company, Franchisee Success offers both online and face to face solutions for franchisees.

CHAPTER 7

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ASSET PROTECTION & TAXATION

McLean Delmo Bentleys is a leading provider of accounting advice to franchise businesses in Australia. Jamie now heads the McLean Delmo Bentleys’ Business Services and Franchising division. He has over 18 years’ experience in public practice and has been with the firm since 1999.

He is a member of CPA Australia.

Jamie has specialist skills in business structuring, franchising, management consulting and business valuation. Jamie’s extensive experience in business services enables him to work closely with his clients to provide practical and commercial advice.

CHAPTER 8

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Essential qualities for franchise success

Ian Watt is the Senior Business Development Manager - Franchising, NSW & ACT, Westpac continues their long-term commitment to franchising in Australia.

The bank has a national network of franchise specialist business bankers who are able to deal with the specific needs of the franchise sector.

CONTENTS

CHAPTER 9

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Important matters to consider with Franchise Territories

Mark Sherry, LLB (Hons), BCom, is a Partner with Harmans Lawyers New Zealand. He leads the commercial and property team, specialising in franchising, hospitality, rural law, property matters and asset protection.

Harmans is a full service legal firm providing excellent service and advice, allowing Harmans to develop long-term, solid relationships with their clients.

CHAPTER 10

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Staff Recruitment for your new Franchise

Saxon Marsden-Huggins founded Recruit Shop in 2011 with partners Employment Office and Flight Centre. Born and schooled in Zimbabwe, in 2006 Saxon founded a not-for-profit overland expedition organisation travelling 50,000km from London to Cape Town through more than 30 African countries. Saxon has an MBA from UQ, is a member of the Entrepreneurs Organisation and is now based in Sydney.

Recruit Shop is Australia and New Zealand’s best priced recruitment agency providing low cost recruitment solutions to small and franchise businesses in any industry and location throughout Australia & New Zealand.

CHAPTER 11

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Owning your marketing and social media!

Joe Papadatos is Managing Director of Icon Visual Marketing, a full service marketing agency that for over twelve years has been equipping businesses with the marketing and sales tools to help them reach their next customer.

Icon Visual Marketing are highly experienced at strategically planning and building robust marketing hubs that help franchisors deliver the right marketing tools and resources to their franchisees.

CHAPTER 12

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Big business is possible with multi-unit franchising

John O’Brien is the founder and CEO of Poolwerx Corporation, the world’s leading swimming pool service company and largest franchised pool retail group. As an industry leader, John has advised the Australian Government on a variety of issues facing franchising and has also chaired the Australian, the Asia Pacific and the World Franchise Councils, all whilst building a brand that has twice been named Australia’s Franchisor of the Year.

Today, the Poolwerx group provides poolside services to an estimated 300,000 domestic pools, has a nationwide chain of retail stores and is the strongest player in the commercial pool maintenance sector in Australia.

CONTENTS

CHAPTER 13

71

Planting and Sewing The Seeds Of Success

Tania Allen helps small business owners maximise their potential. She is an author, coach and speaker and is the founder of Vision Alliance, a business growth & franchise consultancy.

Vision Alliance offers a range of online, group and one on one programs to help you get more out of your business and more out of life. Contact Tania and her team to learn more.

CHAPTER 14

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Franchising your own business

James Corne, founder of The Franchise Institute started his journey into franchising in 2000. After a successful number of years as Master Franchisor which culminated in the sale of the entire Australian and New Zealand Master rights, James noticed a gap in the market place for SME business owners wanting to franchise.James recruited a team of experts to write and develop the Franchise For Success Program, choosing some of Australia’s leading franchise lawyers, accountants, marketing and retail consultants and business development executives. Together they spent more than a year writing and testing the program before its launch in 2004. Since then The Franchise Institute have helped more than 200 Australian businesses grow through franchising using a practical, hands on approach and offering the first franchising fixed fee guarantee.

CHAPTER 15

83

Franchising in Australia

The Franchise Council of Australia Limited (FCA) is the peak body for the $144 billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector.

The FCA assists all stakeholders in Australian franchising in a variety of ways to ensure the sector is a vibrant place to do business.

The FCA is a nationally incorporated not-for-profit association. Membership is voluntary and is open to any individual or organisation involved in the franchising sector, including franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

CHAPTER 16

87

Franchising in New Zealand

Graham Billings has extensive senior level experience in both publishing and the corporate environment, working for companies including Wilson & Horton and Australian Provincial Newspapers. He was Managing Director of the Australian arm of a UK multi-national company and responsible for key revenue generation during his time at the Order of St John, Northern region.

Graham served as National Director of the Multiple Sclerosis Society of New Zealand prior to his current appointment as Executive Director of the Franchise Association of New Zealand, the peak body for the franchising sector.

CONTENTS

FRANCHISE DIRECTORY

2016

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chapter 1

why choose

Franchising?

Suzanne Jarzabkowska, CEO, DC Strategy

I

’ve asked this question of business owners hundreds of times. Some were small with one or two units, others were medium enterprises with 20-100 corporate outlets and others were large corporates, institutions, multi nationals and government enterprises.

Their answers varied, but given that over 75 per cent of businesses looking to franchise fall in the first category – let’s look at some of their responses: “My customers have been telling me I should”; ”I want to offer other people a business opportunity”; and lately: “I’ve been on Shark Tank!”

So why and when should you choose franchising is probably the real question.

Australia in a global economic context Franchised businesses are omnipresent, spanning the globe from first world developed economies to the emerging economies of the third world where the golden arches often precede wide spread electricity or running water. They are also a huge part of the global economy, contributing about $68 trillion to the world’s collective GDP.

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In Australia franchised businesses contribute upwards of $160 billion to GDP per annum. This is from a population base of almost 24 million with approximately 84,000 franchisees employing about half a million people.

Contrast this with the USA where a population of 320 million contributes about $496 billion to GDP. Australia has less than 7 per cent the number of US franchisees yet 25 per cent the number of franchisors or four times as many franchisors per capita as the US. And despite the possible perception that our market is dominated by international fast food and service station franchises, over 90 per cent of the approximately 1,400 franchises in Australia are home grown. They cover every commercial enterprise from financial, professional, trades and technical services; health and beauty, hotels, hospitality and Quick Service Restaurants (QSR) to retail, education, sports, not-for-profits, entertainment, transport and the provision of utilities. This includes bricks and mortar, mobile, distribution, work

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from home, B2B, B2C, online and omnichannel combinations of these business formats.

Whilst Australia represents a sizeable commercial opportunity domestically – it’s 1.2 per cent of the global economy - so any business with the vision to build a truly substantial network should benchmark their objectives against their international peers not just local competitors. The duplicability of the franchise business model positions it to span borders readily, developing the transnational footprint that differentiates companies that are growing really significant enterprise value in an increasingly global economy from those that struggle to expand in the current competitive business environment.

And encouragingly, Australian franchises punch well above their weight in overseas markets with concepts such as Jenny Craig, Boost Juice, PACK & SEND, Cartridge World, Poolwerx and Bounce now growing successfully internationally.

So what does all this mean for franchising here and why do so many Aussies – both franchisors and franchisees choose franchising?

Poolwerx grew from very modest beginnings in 1992 to become Australasia’s largest pool and spa maintenance network with over 300 territories made up of over 100 retail stores and 300 mobile vans.

It expanded into America in the last couple of years by acquiring a number of existing franchised and non-franchised networks and rebranding them as franchised Poolwerx stores and service vans.

The well-articulated brand and business systems created immediate uplift for the operators in the Sunbelt region. Poolwerx’s expectation of the growth opportunity is to develop a 1500 store and 5000 van footprint across the U.S.

Franchising – an unrivalled capital raising and HR strategy The growth and success of the franchise model can be attributed simply to the fact that it addresses the two fundamental requirements for business growth: raising the capital to expand and finding the right people to manage that growth.

A franchise is a successful business concept developed by the franchisor, who grows a multi-unit network through selling the rights to their intellectual property (IP) to operate one or more individual units to franchisees. The franchisees in turn operate their businesses under the guidance of the franchisor who gets an ongoing royalty or fee. Buying access to the franchisor’s proven profitable concept supported by their training, systems, marketing, brand and often product reduces the risk for franchisees running their own businesses.

Capital Franchising creates access to the capital to grow. Traditional sources such as banks even in bullish markets can be reluctant to loan particularly to small business; and they may require personal assets as collateral and levy high interest. Joint ventures and venture capital are not only out of reach for many small operators, but reducing your equity or losing control of how you run your business also may not be acceptable.

Franchisees generate the capital to expand your footprint unit by unit – each committing the establishment costs, a franchise fee for access to your IP and the operating capital which is interest free to the network and does not involve offering equity or reducing control.

This is as relevant to established businesses, government utilities and multinational manufacturers keen to increase sales, expand into new markets, increase brand penetration and release capital tied up in stock, equipment and goodwill. By converting company owned outlets as well as offering new franchises, capital flows back into the network, allowing the franchisor to establish new territories, invest in infrastructure, technology, supply and brand development.

People Franchising brings motivated owneroperators to run each unit. Recruiting and retaining good people in the face of high labour and training costs, complex workplace relations and the loss of intellectual capital as the employee lifecycle diminishes (in QSR and retail now less than two years), is the largest challenge facing business in Australia today.

Having committed their capital (often secured by the family home) and committing on average seven years to the network, the well recruited franchisee will outperform a company owned and operated outlet in both sales by around 15-25 per cent and profitability by up to 100 per cent or even more. By owning and operating their own businesses, motivated franchisees see the direct benefit of driving sales, managing costs, training and overseeing their employees and engaging with their customers and their communities.

Franchising – a powerful growth strategy The combination of capital for expansion and motivated owner-operators investing both their capital and their time in the franchisor’s brand and business model and acting as a Local CEO, is a powerful strategic combination. Simply, it allows franchised businesses a flexibility and speed to market that their competitors relying on traditional access to capital cannot match. This not only accelerates growth in market share and builds brand authority more quickly, the size of the footprint removes the opportunity from would-be competitors.

The power of franchising as a marketing, distribution, HR and management tool has been demonstrated for decades domestically and globally by market leaders Coca Cola, Shell, Toyota, BP, Ford, Pepsi, General Motors, KFC and McDonald’s, far exceeding the enterprise value of their non-franchised counterparts.

Because franchisees are directly invested in their businesses the micromanagement of overheads and staff at the individual unit level creates better operating efficiencies than many company-owned competitors. The customer service experience is generally

better as well, as the franchisee has a vested interest in the lifetime value of the customer rather than an employee’s view of the customer as a single transaction.

Diversifying for growth A major growth factor for franchise networks spanning national (and potentially international) markets is the ability to protect their businesses from localised economic or competitive forces. Using geo-demographic planning based on existing network performance they can diversify more responsively, accessing high-growth markets earlier. This provides multiple parallel growth paths to drive network revenue as franchisors can still operate company-owned outlets as well as benefit from growth through franchising.

Adaptability is also relevant in new markets where the franchise network’s well-developed systems and processes, supply, training and brand can be readily modified to meet local cultural, labour, regulatory or other demands.

Although food franchises dominate, with half of all franchises worldwide in the QSR sector, expansion through franchising covers many businesses.

Cartridge World, PACK & SEND, LJ Hooker, Dymocks, Advanced Hair Studios and Jenny Craig are a few of the hundreds of Australian retail and service businesses who have large domestic and multi-country global networks.

The ANZ Bank developed a franchised mortgage broking network as have Aussie Home Loans and Mortgage Choice, selling billions of dollars in home loans annually through their branded networks of mortgage brokers.

Trades such as plumbing and electrical and professional services such as medical, dental, optometry and laser clinics are now franchising to grow more customer focussed and profitable businesses. Governments have franchised transport, telecommunications, water and energy distribution and generation. Even sports such as basketball, cricket, football and motor sports are heavily structured around a franchised model.

For the Franchisor Franchising offers the opportunity to build truly national and global businesses on a scale that nonfranchised competition cannot equal.

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2015 Australian Established Franchisor of the Year Boost Juice, Poolwerx, whose leading franchisee took out MultiUnit Franchisee of the Year and many others including Muffin Break, OPSM, Grill’d, Baker’s Delight, Angus and Robertson Bookworld, Jamaica Blue, Cash Converters, Terry White Chemists, Hairhouse Warehouse, Total Tools, Lollypops Play Centres, Telstra Shops, Australia Post, Chocolateria San Churro, Endota Spas and Mr. Minute are but a few of our local success stories.

All these brands and many more have grown from a one or two person business into valuable organisations with enterprise values of $50 - $150 million or more today. Their franchisees have collectively invested over $10 billion dollars in capital, creating generational wealth for the founders who have used franchising to grow into national and in numerous cases, international brands.

The influx of franchisee capital is coupled with the network’s group buying power, creating significant revenue streams in many cases from the supply side of the business. This and the aggregation of franchisee marketing levies to create mass media marketing, advertising, PR and increasingly cutting edge digital media strategies to promote the brand, create enterprise value at a rate and of a quantum unequalled by non-franchised businesses.

The Coffee Club used franchising to develop their domestic business from their first outlet in Brisbane 25 years ago. Australia’s largest home grown café concept they now have over 400 stores in Australia and 8 other countries. They have grown rapidly, overtaking the local growth of international giant Starbucks who do not franchise here, leveraging the franchise business model to create beachhead stores in new international markets. They expect that there will soon be substantially more Coffee Club locations overseas than in their Australian home market.

For the Franchisee Prospective candidates are attracted to franchising primarily because it reduces the risk of going into business.

Australians are unique in their strong desire to work for themselves and yet they are highly risk averse. This

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combined with significant home ownership and equity in their homes which they can leverage into buying into a business, is what makes franchising more popular here (and in NZ) per capita than anywhere else in the world.

Buying into the franchisor’s proven and profitable business systems, processes, supply, brand and marketing coupled with their induction, training and support provides substantial mitigation against the risk of going into business.

There is a large range of businesses to choose from at every price point and industry revenue has increased by an average annualised approximate four per cent over the last few years with the more successful franchised brands growing much faster than the economy.

Successful franchisees can also build larger business ‘empires’ within the franchisor’s network through multi-unit ownership, area development licenses and master franchises. Many have built significant wealth operating multi-million dollar enterprises under the franchise structure.

And finally when franchisees look to exit, profitable franchises in thriving networks are easier to sell and command a higher price than independent businesses, as incoming candidates perceive the value of the established brand. They too look to mitigate risk by buying into the franchisor’s proven systems, initial training and ongoing support, all of which translates into better valuation multiples and goodwill.

know that if they comply faithfully, the franchise model provides greater certainty than an unproven concept, reduces the risk and offers a higher potential for growth. As we have seen, most people buy a franchise because they want to reduce the risk of going into business for themselves.

Four out of five independent small businesses fail in the first five years; but about one out of five franchise businesses fail in that period and although that represents a substantial decrease in risk – it is still a 20 per cent chance of failure. Although buying a franchise is less risky than starting your own business, there is no guarantee that a franchise business will be a success based solely on the fact that it is a franchise. The Franchising Code of Conduct combined with undertaking rigorous due diligence and seeking professional financial and legal advice all provide significant risk amelioration for franchisees.

Reducing franchisor risk All successful businesses are systems.

The scalability of a franchise network depends on creating that system so perfectly that it can be duplicated; faithfully repeatedly in multiple markets by franchisees who are recruited, trained and supported to drive brand compliance and consistency.

Franchisors reduce their risk firstly in how carefully they develop their franchise system and then in how diligently they manage their network.

Reducing franchisee risk

Developing the commercial, operational, legal, technology, brand, marketing and recruitment strategies, processes and documentation are fundamental to provisioning your franchise network for long-term sustainability. That includes the entire value proposition: the financial feasibility; the market opportunity and the life of that opportunity; the authenticity and positioning of the brand; the franchisee profiling, lead generation and selection process; the operational systems and processes and the technology that supports the consistency, compliance and duplicability of the model; plus the inherent capacity for innovation and adaptability in changing markets.

A good franchise proposition is a business opportunity that the franchisor can safely duplicate and present to other entrepreneurs to invest in. Franchisees

The ultimate measure of the model is that the system can be transferred across borders with minor adjustments for the cost of goods, labour costs,

Franchising and Managing Risk Franchising isn’t a guaranteed formula for success. Not for the franchisor and not for the franchisee, as both can and do fail. In fact of the estimated 1400 franchise companies Australia wide many simply fail to thrive and never reach critical mass. That is the degree of profitability where the royalty, fees and supply rebate revenue derived from their network exceeds the revenue they would have generated from operating several company owned outlets themselves.

franchising code regulations and the specifics of the market opportunity.

Any business proposition involves risk.

Understanding, mitigating and managing these risks within the framework of their brand is what differentiates franchisors and franchisees from independent business owners.

Franchising and the power of the brand Franchising produces the capital and the personnel that allow franchise networks to build critical mass more quickly than company owned operations that are dependent on traditional access to capital and employees for their growth. Franchising builds enterprise value rapidly, capturing greater market share and more consistent brand penetration. This creates greater brand authority which in turn drives growth and simultaneously reduces that opportunity for your competitors.

Established brands have more value in the market and therefore franchising substantially increases the potential return on investment (ROI) for both franchisors and franchisees.

Sustainable franchised brands are defined by three characteristics that

successful franchisors and franchisees are focused on to increase their respective enterprise’s value.

1. The value proposition This defines the reason you are both in business: what the brand offers, how the franchisor leverages its unique selling proposition (USP) to create differentiation and why both a customer and a franchisee should consider your brand over others.

Sustainable, profitable franchise networks are built by motivated owner-operators driving value at the customer end of the business. The best franchisors seek entrepreneurial franchisees who manage their risk by faithful compliance with the brand’s IP - the operations and procedures, training, service, brand and local area marketing. Franchisees can exceed the revenue and profits generated by company owned operations by providing excellent customer service, nurturing and uplifting staff through training and performance management, driving sales, managing their costs and importantly, engaging with their local community. As the brand’s ‘Local CEO’ they take responsibility for their success (or failure) and are rewarded with the

ideal short and long term incentive program of generating a good income and a valuable asset when they look to sell.

2. The product and service experience This defines the customer journey: how you build the initial relationship with your franchisees and customers; how you deliver the sales and after sales service experience that develops brand loyalty; and how franchisees deliver on the franchisor’s value proposition.

The first question every business needs to ask itself is: why would a customer buy my product or service?

Understanding that and positioning your offer to meet that need is the reason you are in business. Marketing calls this the ‘Customer Journey’ with four distinct phases from turning someone who doesn’t know about you into your brand advocate.

Awareness: attract. Your brand’s ability to be noticed and reach the target audience. Consideration: educate and inform. Provide a compelling reason for customers to consider your brand amongst all the alternatives.

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Inquiry/Action: Your brand’s ability to convert and enrich the customer experience.

Loyalty/Nurture: Your brand’s ability to foster long lasting relationships with your customers who become actively involved in promoting your brand.

In every phase of the customer journey, great franchise networks offer an unparalleled opportunity to drive and enhance the product and sales experience. The franchisor provides the well-defined systems and processes, the induction, ongoing training and support and the uniform brand and marketing collateral that ensure the franchisee can offer a superior experience. This coupled with the consistency in the product, the service and the visual identity of the brand means consumers choose the brands that fulfil that expectation.

3. The visual identity and communicational touchpoints This defines how a franchisor presents its brand visually and experientially consistently across all the touch points from awareness to personal recommendation, ensuring both

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franchisees and customers become your best brand ambassadors.

Best Experience Brands research around the world shows that better experiences correlate to higher consideration and premium pricing with over 80 per cent of consumers more likely to consider brands with differentiated experiences. Nearly 60 per cent will actually pay more for brands with those superior experiences and for 60 per cent that overall brand experience is the single biggest factor driving purchase. This was backed by recent Forrester Research findings across 14 industry sectors linking good customer experiences and likelihood to repurchase and stay loyal to brands.

The single greatest influence in delivering that superior experience is your people. Consumers rank their interaction with staff both as they are shopping and after they become customers of a brand as the highest determinant of their experience, their satisfaction and their ongoing loyalty.

Better experiences also drive that most powerful, highly trusted form of advertising - word of mouth, with 87 per cent of customers more likely

to recommend a brand based on a superior experience.

So it stands to reason that if differentiating based on experience is key to your brand’s success, and the largest driver of that satisfaction, loyalty and personal recommendation rests in the hands of the service people, then franchising offers the biggest commercial opportunity for brands looking to dominate their sector.

Recruiting motivated owner-operators who are aligned with your brand values and training and supporting them to offer consistently excellent customer service ensures your franchisees are the passionate ambassadors you can trust to deliver both market share and brand authority.

The successful franchise brand combines a compelling value proposition and the highly personalised product and service experience that ensures every customer becomes your brand advocate. The successful, sustainable franchise network delivers on its brand promise when both franchisor and franchisees embody this nexus intrinsically in their mission and their culture.

Franchising and Global Growth Bounce Trampoline Arenas attracts children and adults to an emerging recreational category of healthy life experiences. They opened their first company-owned stadium in Melbourne just 3 years ago and then moved directly into franchising internationally. Riding the growing phenomenon of ‘retailainment’, they are currently operating in a number of countries including UAE, South Africa, Portugal, HK and Thailand with a venue opening pipeline into the next couple of years. Their Australian locations include a mix of company and franchised locations in Brisbane, Gold Coast, Perth and Adelaide and their international footprint will combine company, franchised and joint venture undertakings.

In tiny domestic markets like Australia which represents less than two per cent of the world’s economy, businesses - franchised or corporate - must look to foreign markets to build serious enterprise value. Even franchised businesses in major markets such the United States and Europe need to develop a global outlook as competitive pressures impact growth in domestic markets. Mature first world economies look to future global growth opportunities in China, Brazil, Russia and India where growing domestic economies and the rise of the middle class sees franchising as an established opportunity for both domestic and foreign franchisors. The very scalability of franchising has seen these businesses seize greater market share than their non-franchised competitors in emerging markets Australia however, is particularly well positioned to take advantage of the massive growth opportunities in north

and south Asia (including India), which is predicted to be the biggest growth market internationally in the foreseeable future. This leverages our regional position for US and EU franchisors looking for a first world, Asia focussed base to springboard their Asian expansion.

Conclusion Wherever a business network is located globally, the stakeholders should consider their international franchise strategy early in their domestic growth phase. This is not only to take advantage of future growth opportunities but as a safeguard against local saturation and the growing number of foreign franchise networks locating in their markets – Aussies, take note. The successful execution of a domestic and international franchise program creates significant growth in enterprise value and a premium offer to a wider range of global buyers when the stakeholders look to exit.

Franchising is a simple concept but a complex business model. It is a finely calibrated system that requires a staged approach to developing the strategy, structure, economics, commercial policies, legal documents, operations and training manuals, brand and marketing, business technology and lead generation and recruitment processes to locate the highest quality franchisees. To be one of the profitable elite franchise systems in Australia requires professional advice in both the development and the execution of your franchise model. Your success in taking your franchise value proposition to market to find other entrepreneurs willing to commit tens or even hundreds of millions of dollars of capital, and their dedication for many years growing your network, means investing in getting it right from the inception.

However, with a proven business and the right advice you too can join the thousands of successful franchise systems globally now operating in domestic and foreign markets.

Suzanne Jarzabkowska CEO DC Strategy 02 8220 8700 growth@dcstrategy.com www.dcstrategy.com

15

A franchise is not like any other business So make sure your accountant

knows

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chapter 2

Leasing Franchising Considerations the

Code

of conduct

Dr Michael Schaper, Deputy Chair, Australian Competition and Consumer Commission

I

t doesn’t matter whether a franchise opportunity involves washing windows, fixing fences or selling salad, there are a few basic things you need to know about the mandatory Franchising Code of Conduct.

The Australian Competition and Consumer Commission has enforced and encouraged compliance with the Code since 1998. During this time, we’ve seen how the Code works in all phases of a franchise relationship.

The Code is binding on all franchising participants and sets out the rights and obligations of both franchisors and franchisees. For example, the Code requires franchisors to disclose specific information to potential and existing franchisees. It also sets out conditions on the rights of both parties under a franchise agreement. The Code also provides a way for franchisees and franchisors to resolve disputes.

ENTERING INTO FRANCHISING Committing to a franchise is a big financial decision.

Prospective franchisees often use their life savings to buy into the system. The stakes are also high on the other side of the fence, as franchisors put their hard-earned reputation and business model on the line.

17

5. Take comprehensive notes of your meetings with the franchisor. Insist on the franchisor confirming any claims it makes in writing.

6. Speak to current and previous franchisees.

7. Research the franchise and try to verify the information provided to you.

8. If you will occupy premises as part of your franchise, make sure you understand your rights and obligations under the lease or occupancy agreement.

With this in mind, the Code requires franchisors to disclose certain information to enable prospective franchisees to make an informed decision. Disclosure also allows the franchisor to put all the requirements of the franchise system on the table.

Under the Code, prospective franchisees are entitled to receive four key documents when they are considering buying a franchise: 1. an information statement; 2. a disclosure document; 3. a copy of the franchise agreement; and 4. a copy of the Code.

An information statement is a two-page document highlighting some of the risks and rewards of franchising. You should receive an information statement when you apply, or express an interest, in buying a franchise.

A disclosure document contains key financial information and details about the system. You should read the disclosure document closely as it covers things like franchise territory, online sales, site selection, payments and what will happen when the agreement comes to an end.

If you decide to become a franchisee, the franchisor must provide you with a disclosure document, as well as the franchise agreement and a copy of the Code at least 14 days before you enter into an agreement or make a nonrefundable payment.

The franchise agreement (contract) underpins each party’s rights and

18

responsibilities. When signed, the agreement becomes a legally binding contract between the franchisee and the franchisor. So, it is crucial that you seek independent advice from a lawyer, business adviser and accountant about the opportunity before you commit. In fact, the Code requires you to provide a statement that you have sought this advice. Alternatively, you can sign a statement saying that you are aware that you should seek advice but have decided against it.

The Code also provides new franchisees with a ‘cooling off’ period. This means that if you change your mind, you can terminate the franchise agreement within seven days of entering into the agreement or making a payment. If you terminate the agreement, you are entitled to a refund for the payments you have made. Your franchisor has to provide you with a refund within 14 days; however, the franchisor may deduct its reasonable expenses from the refund if the franchise agreement allows.

Ten steps before committing 1. Assess your skills, strengths and weaknesses.

2. Complete a pre-entry franchise education program.

3. Get advice from an accountant, lawyer and business expert.

4. Make sure you receive an information statement, disclosure document, franchise agreement and a copy of the Code. Read these documents carefully.

9. Check clauses on termination, renewal, end of term and transfer of the franchise, and make sure you are willing to accept them.

10. If the deal is not acceptable, try to negotiate a better offer or look for a better deal.

DURING THE AGREEMENT Your franchisor’s disclosure obligations do not end when you become a franchisee. The franchisor must continue to disclose certain ‘materially relevant facts’, which are key pieces of information about the franchisor or the franchise system that could have an effect on your franchised business. The franchisor must let you know, in writing, about a materially relevant fact within 14 days of becoming aware of it.

The Code also sets out rules around marketing funds. If you contribute money to a marketing or cooperative fund, the franchisor must prepare an annual financial statement, which says who contributes to the fund and how the money is spent. The franchisor must have the statement audited, unless 75 per cent of franchisees who contribute to the fund vote that an audit is not required.

The franchisor must contribute to the marketing fund for each of its corporate stores. The franchisor can only spend the marketing fund money on: • expenses that were set out in the disclosure document; • legitimate marketing or advertising expenses; • expenses that have been agreed to by a majority of franchisees; or • administering and auditing the fund.

The Code also deals with disputes.

The Franchising Code states that parties should first try to resolve their dispute directly with each other. If you can’t reach an outcome within three weeks, the Code provides for mediation. Mediation involves an informal negotiation between the parties facilitated by an independent third party. Either party may refer a dispute to mediation. Once mediation is requested, it becomes mandatory for both sides to attend and to genuinely try to resolve the dispute. The Office of the Franchising Mediation Adviser www.franchisingmediationadviser.com. au exists under the Code to provide a cost-effective dispute resolution service; small business commissioners in several states may also be able to assist.

ENDING OF AGREEMENTS A franchise agreement can end in a number of ways. A franchisor doesn’t have to extend your agreement or enter into a new agreement. However, it does have to provide you with written notice of its decision at least six months before the end of your agreement.

If you seek to extend your agreement at the end of your franchise term but the franchisor chooses not to grant the extension, the Code may provide some protection if the franchisor then tries to enforce a restraint of trade against you.

A ‘restraint of trade’ is a limit on your ability to operate a similar business to the franchise after your agreement has ended.

If you propose to transfer your franchised business to another party you

must request the franchisor’s consent in writing. When making the request, you should provide the franchisor with all of the information required to make an informed decision. The franchisor may request further information to assist in making a decision to allow the transfer, but it cannot unreasonably withhold its consent.

The Code also spells out conditions around termination of the agreement.

For instance, if a franchisor wishes to terminate the franchise early because of a breach, they must give reasonable notice, say what you need to do to fix it and allow reasonable time for this to occur. If you fix a breach within this time, the franchisor will be unable to terminate the franchise on this ground.

GOOD FAITH A franchisor is required to act in good faith in its business dealings with you.

You must also act in good faith when dealing with a franchisor. This mutual obligation applies at all times.

Good faith requires that parties exercise their power reasonably and not arbitrarily or for some irrelevant purpose.

Conduct may lack good faith if a party acts dishonestly, for an ulterior motive or in a way that undermines or denies the other party the benefits of the franchise agreement.

• a franchisor raising numerous minor and immaterial breaches with a franchisee in an aggressive and intimidatory manner designed to extract concessions or cessation of complaints.

• franchisees using confidential information provided by the franchisor to compete with the franchisor.

• franchisees using social media to post negative comments about their franchisor or their dispute with their franchisor.

ENFORCING THE CODE The ACCC is responsible for enforcing the Code and has the power to investigate and prosecute breaches.

Last year, the government provided the ACCC with new powers in this area.

Failure to comply with certain provisions of the Code could result in the ACCC taking court action seeking a financial penalty of up to $54,000, or issuing an infringement notice for the breach ($9,000 for a body corporate and $1,800 for an individual or other entities).

Dr Michael Schaper Deputy Chair Australian Competition and Consumer Commission

Conduct that may raise concerns under the obligation of good faith include: • a franchisor treating a franchisee differently because the franchisee has raised concerns about the system.

1300 302 021

www.accc.gov.au/ franchisingcode

LinkedIn: ACCC

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chapter 3

10

Questions TO ASK

BEFORE BUYING A FRANCHISED BUSINESS

Louise Wolf, Senior Associate, MST Lawyers

P

urchasing a franchise is often considered to be less risky than purchasing a business that is not part of a franchise system. This might be true, but no matter how profitable a business appears, there are many issues to consider prior to signing an agreement to buy a franchised business.

Following are 10 questions that a prospective franchisee should ask before buying a franchised business.

1

Where do I start?

Commence by arming yourself with resources to

enable you to make an informed decision. Here are some freely available resources about franchising that are essential reading: • Information Statement prescribed by the Franchising Code of Conduct: http://www.accc. gov.au/system/files/Information%20statement_0. pdf

21

• The Franchisee Manual: http:// www.accc.gov.au/publications/thefranchisee-manual; and • Pre-Entry Franchise Education Program developed by Griffith University’s Asia-Pacific Centre for Franchising Excellence and funded by the Australian Competition and Consumer Commission.

2

What documents do I need?

Before signing any documents (other than a confidentiality deed) you should obtain the necessary documents to enable you to understand the full implications of the purchase.

From the franchisor you must obtain the franchisor’s current franchise agreement and disclosure document. In addition, the Franchising Code of Conduct (“Code”) requires that the franchisor gives you the Information Statement mentioned above and a copy of the Code.

From the vendor of the business or agent selling the business (if you are buying an existing business), you need

22

to obtain a copy of the contract of sale of business and the existing lease of the premises (if relevant). In some States of Australia, a vendor of a small business is required to provide a disclosure statement about the business which includes information about the financial position of the business, verified by an accountant. In Victoria, this applies to all businesses sold for $350,000 or less.

Even if your purchase price exceeds this threshold, you should ask to see financial statements for the last three years for the business.

Now that you have the documents, you must read them!!

3

What other research should I do?

In addition, you should undertake your own research about the particular franchise network including: • the franchisor’s reputation in the market place; • the relationship between the franchisor and its franchisees; • the expansion plans of the franchisor, specifically whether the expansion

plan includes setting up any other franchise network which could compete with or divert the franchisors attention from the network being considered; and • any current or threatened legal proceedings against the franchisor.

4

What should I ask other franchisees?

The franchisor’s disclosure document should contain details of existing and former franchisees.

You should speak to existing franchisees about the following: • how the actual costs of investment (set up costs) compare to any estimates originally provided by the franchisor; • the level of support offered by the franchisor to its franchisees, especially to franchisees that are located outside the state from which the franchisor’s head office operates; and • whether the franchisor is accessible, organised, responsive to queries as well as suggestions.

You should speak to former franchisees about why they left the network and the types of issues they encountered.

5

The agent is calling me. Should I sign the contract of sale of business?

If you are purchasing an existing business, the vendor will ask you to sign the sale of business contract. Vendors and agents sometimes apply pressure to secure a quick sale. However, it is important that you fully understand the implications of all the relevant documents before you sign a sale contract.

6

I’ve tried reading the documents but I don’t fully understand them. I think I need a lawyer and an accountant to help me.

What should I ask them?

Seeking the advice of a lawyer and an accountant who are experienced in franchising is the key to making an informed decision. The Code requires franchisors to obtain a statement from all franchisees that either they obtained the advice of a lawyer, accountant and business adviser or they were advised to do so, but chose not to.

The remainder of the questions in this article set out the questions you should ask your lawyer and/or accountant.

7

What are the most onerous things in the franchise agreement?

The franchise agreement is the most important document in the suite of documents as it will govern the legal relationship between the franchisor and the prospective franchisee for the duration of the term of the franchise. The obligations of both the franchisee and the franchisor should be read carefully.

The following types of clauses are onerous for franchisees: Payments under the Franchise Agreement Typically, fees are specified in a schedule at the end of a franchise agreement. However, sometimes some

fees are located inconspicuously within terms of the franchise agreement.

Some franchise agreements provide that certain fees may be changed at the franchisor’s discretion.

Term and Renewal After the term of the franchise agreement, there may be an option to renew the agreement for a further term, subject to you complying with certain conditions, including payment of a renewal fee, refurbishment of premises and entering into the franchisor’s ‘then current’ franchise agreement, which may be different from the franchise agreement you originally signed.

Territory Some franchise agreements are limited to a particular site, some grant a territory. A territory may be exclusive or non-exclusive. Some franchise agreements purport to have exclusive territories, but may actually only give exclusive rights to market in an area.

In certain circumstances, exclusive territories can become non-exclusive.

Minimum Performance Criteria Consequences of failure to meet minimum performance criteria typically include requirements to attend further training. Non-compliance may also lead to the franchisor appointing other franchisees to the territory, the franchisee being forced to sell the business or to termination of the franchise agreement.

Termination It is imperative that you understand the grounds upon which a franchise agreement can be terminated by a franchisor and ensure they comply with the Code.

New franchisees can terminate a franchise agreement by exercising the cooling off right within seven days after signing the franchise agreement or paying money under the agreement.

After the cooling off period, unless the franchise agreement provides a right of termination, usually the only way for a franchisee to exit prior to the end of the term is to sell the business or to obtain the agreement of the franchisor.

Not only is the franchisor not obliged to agree to end a franchise agreement

early, if a franchisee simply walks away, the franchisor may be entitled to claim damages from you for the loss of profit it would have otherwise made, such as via royalties, until the end of the term, or at least until they can find a replacement franchisee.

Restraints Most franchise agreements provide for a period after the end of the franchise agreement during which the franchisee is restrained from being in any way involved in a competing business within a specified area from the territory or premises. The Code provides limited circumstances in which restraints will not be enforceable. Franchisees need to be aware that in the absence of such circumstances, such restraints may be enforceable.

Unilateral Changes Franchise agreements often give the franchisor the ability to change the agreement unilaterally in ways that may not be obvious at first glance. Look for the ability for the franchisor to change things such as menus, approved goods and services, standards, intellectual property and fees from time to time, or in accordance with the Operations Manual. These types of clauses enable the franchisor to make changes to the system that may ultimately require you to incur cost, either directly such as in the case of an increase in fees, or indirectly, such as in the case of a requirement to refurbish your premises or replace signage.

8

What about employees?

A prospective franchisee must be aware of the employment issues that will affect it (whether the franchisee is employing new employees or former employees of a vendor).

For example, the Fair Work Act 2009 (Cth) not only sets minimum terms and conditions of employment for employees, but also may impose onerous notification requirements upon purchasers, transferees or assignees of businesses. Breaches of these provisions in the Fair Work Act 2009 (Cth) may result in severe penalties.

23

9

Is this the best location for this business?

If the proposed franchised business operates from a fixed location, due diligence in respect of the location will be necessary.

Understanding the lease and other related documents is critical to that process. If the franchisor is the tenant and subleases or licenses the premises to you, you should carefully review the sublease or licence agreement. In addition, with retail premises, there may be a disclosure statement given by the landlord and the franchisor may need to provide its own disclosure statement.

In addition, careful consideration needs to be given to the particular area where the franchised business will be based, the demand for the goods and/or services offered by the franchised business within that area and any direct and indirect competition to the franchised business in that area both immediate and in the future.

Where the franchisor has selected the location the prospective franchisee should request from the franchisor

24

copies of its site selection policy, details of any site and/or demographic analysis performed in respect of the particular location. If the location is within a shopping centre, the prospective franchisee should request traffic flow information in respect of the shopping centre and specifically, in the area near the proposed location.

10

What is the best business structure for me?

There are a number of different business structures which a franchisee can adopt.

A decision as to the business structure to be adopted by the franchisee needs to be made early on and certainly before signing the contract of sale of business or franchise agreement.

Some of the reasons for adopting the correct structure right from the outset include, minimising personal risk, protecting personal assets and making the purchase and the subsequent sale of the franchised business more tax effective.

The possible structures which can be adopted include: sole trader; company;

partnership; trust; or combination of a company and a trust structure. A prospective franchisee should bear in mind that each type of structure described above attracts different set up costs; on-going compliance costs; tax rates; and personal risk.

Arranging for your lawyer and your accountant to speak with each other will assist in achieving the best outcome.

Prospective franchisees should also check with the franchisor as to whether the franchisor has a policy as to what structure a franchisee can adopt.

There are many things to consider before signing an agreement to purchase a business. In order to make an informed decision, it is critical to read all the documents and undertake extensive research, ask questions of the franchisor and other franchisees and seek the advice of an experienced franchising lawyer and accountant.

03 8540 0200 franchise@mst.com.au www.mst.com.au

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chapter 4

What should you expect from your franchisor?

Professor Lorelle Frazer, Director, Asia-Pacific Centre for Franchising Excellence, Griffith University

T

he key to answering this question is to do your own homework on exactly what to expect and base your decisions on that information, not the glossy sanitised version.

When you have your expectations based on an unreal vision, then there are bound to be complications. Once you know just what to expect in your prospective franchise system, then you are less likely to be disappointed by your decision or your franchisor.

Making sure you do your homework thoroughly is the number one message from the Asia-Pacific Centre for Franchising Excellence for anyone looking to buy a franchise.

This homework, often more formally referred to in the sector as ‘due diligence’, needs to focus not only on the type of franchise you will buy, but also what you will then receive from that franchise system as a new franchisee.

Extensive research and knowledge will help set solid foundations for success for any franchisee, and will ensure you are as fully prepared as you can possibly be and know exactly what you are getting into.

Griffith University’s Asia-Pacific Centre for Franchising Excellence is an invaluable resource for anyone starting their journey in the world of franchising.

27

While the Centre is a great place for franchising information, the Centre’s Director Professor Lorelle Frazer cannot stress enough that “it really does pay for new franchisees to do their due diligence and not rely just on what they are told by the franchisor.” This goes beyond just the legals and leasing. It means asking lots of questions about the system that you are buying and the ongoing support and ability for the system to be dynamic and not outdated.

The Centre is completely independent and impartial, there are no vested interests or selling of franchise systems, with a focus on education and professional development, including pre-entry education for new entrants to the sector.

Professor Lorelle Frazer is the Director of the Centre and has been undertaking extensive research into the area of due diligence in franchising, in conjunction with Associate Professor Jenny Buchan of the University of New South Wales.

They say research has revealed that potential franchisees are often complacent about conducting proper due diligence. Many do not devote enough time or are unwilling to pay for expert advice. Their emotional attachment to the brand often overrides

28

objective information. To undertake effective due diligence, a prospective franchisee needs to keep an open mind and to seek out and dispassionately question all information.

Below is a description of many a naïve first-time investor into the franchise sector: “We love the brand and we are willing to invest our life savings in it. After all, this is a well-known franchise with hundreds of stores so it must be good. The franchisor says it is offering a proven business. It has given us a disclosure document containing many pages of information and we have tried to read the franchise agreement.

There is also a lease. To be honest, we can’t really understand all the legal jargon. We just want to get started on running the business. Besides, won’t the Franchising Code of Conduct protect us?”

As Professor Frazer and Associate Professor Buchan explain it, you wouldn’t buy a car before taking it for a test drive, having it checked by a mechanic and making sure there was no money owing on it, so why wouldn’t you apply the same rigor to investing your hard earned savings and potentially tying yourself into a business for

at least five years.

Buying a franchise is a big step. When you are considering such an expensive commitment, it is a sound first step to visit a lawyer and an accountant who really understand franchising, from the franchisee’s perspective, for their advice.

Prospective franchisees are encouraged to do as much homework as they can, including online by searching the brand and the industry in which it operates.

They should also check out the website of the franchise sector regulator, the Australian Competition and Consumer Commission, which investigates breaches of the Franchising Code of Conduct.

Franchisees can also educate themselves on the ACCC site, which has funded an online pre-entry franchise education program run by the Asia-Pacific Centre for Franchising Excellence.

The best advice for deciding on which franchise in which to invest, is to not totally rely on one single source of information. Remember, there is always going to be another franchise opportunity so if you are not completely happy; do not rush into buying.

WHAT THE FRANCHISE SYSTEM OFFERS Once you decide on your franchise, you have to keep on doing your homework to maximise what is provided by that franchise system.

Elizabeth Gillam, the founder and CEO of Franchisee Success and a very successful multi-site franchisee, says it is crucial that new franchisees make the most of the systems and support of their franchisor.

The first step is in knowing exactly what is in that franchise system. “It is very overwhelming when you buy into a franchise system,” Elizabeth says.

“You have to learn a lot of things very quickly and on top of that you have to start operating your business. The first six months or so are chaotic. But it can become less chaotic when you go looking into the manuals that came with the system. Be sure that you are familiar with all that they contain because chances are there are many tools in these manuals that can help you.

Sometimes you have to run the business for a while and actually encounter a problem before you go looking for a solution.”

It is also very important for franchisees to implement the franchise system that they have purchased. “One of the most common mistakes I see franchisees make is they are too busy being busy and they forget to implement the system

they bought,” Elizabeth says. “They know all the systems, processes and forms are there, but they are just too busy to get to it. Trust me, take the time.

I know from firsthand experience that you can get caught up in jumping from one crisis to another, but most times if you take the time to implement the process, then the crisis may never have happened.

“Implement the system as it is detailed in the manuals. Give the franchisor the benefit of the doubt that the system is workable. After all, they have been running the process for some time before they decided to franchise. Don’t try to change it. Implement it, work with it then refine it if you need to.”

Another valuable piece of advice for new franchisees is to nurture the relationship with your Operations Business Consultant. “Remember the old saying that you win more friends with honey than you do with vinegar,” Elizabeth says. “Well it is never truer than when dealing with your operations business consultant. Firstly, you are both there to help each other, so nurture the relationship. Take the time to get to know him/her. See how they operate their day. Do they read their emails early in the day or late? When is the best time to call them? How do they prefer to communicate? I know it is hard when everything is going wrong, but yelling at your Ops consultant won’t fix the problem, nor will it help you to find an

Your due diligence shouldn’t just be all about legal terms and leases. When you’re running your business you’ll want to know that you can rely on the system, the people that support the system and what’s in place to keep that system up-to-date so that your investment doesn’t stagnate.

answer. You are not the only person they look after - you are one of many so find out how to work best with him or her.”

And finally, don’t be afraid to ask for help when you need it. “This is a big one and one that I probably didn’t do enough,” Elizabeth says. “No-one knows what is actually going on at your store. The franchisor is not there so he doesn’t know. But for you the problem is very real and unless you ask the questions, no-one will be able to help you solve it. Quite often other franchisees are having similar problems and there is always someone who has been quite ingenious in solving it. Make the most of being in a franchise system. Take part in the communication panels. Attend the franchisee meetings - your business will always benefit.”

FRANCHISE EDUCATION The Asia-Pacific Centre for Franchising Excellence provides a range of convenient, easy-to-access and in many cases FREE online franchise pre-entry, business survival and management essentials education programs. These industry-based educational resources should be the first port of call for anyone looking to buy a franchise as well as recent franchisees and small business owners.

Its educational programs are designed to not only aid improved decision making through enhanced knowledge levels, but to also improve understanding of the franchising sector, compliance with the Franchising Code, and practical issues that could be faced.

The focus of the Centre’s educational activities is to get franchisees thinking, asking questions, finding answers, and making well-informed decisions about their future. This, in turn, raises knowledge levels, understanding of franchising and compliance, and best practice standards throughout the sector.

The Centre offers a wide range of franchise courses, both online and face-to-face, professional development events, online seminars, research reports and more.

07 3382 1401 www.franchise.edu.au

29

Australia is open for business and the 2016 forecast is for further growth

SPECIALIST FRANCHISING, LICENSING AND DISTRIBUTION

The new Franchising Code of Conduct commenced 1 January 2015 and the ACCC has indicated they are actively monitoring compliance in the industry!

Minimise your risk and ensure your compliance to avoid fines and penalties.

We act for local Australian and International franchisors and master franchisees, as well as acting for overseas companies looking to establish business in Australia.

We offer fixed fees based on the scope of work so you can budget with certainty for your legal costs

We provided advice to companies and individuals in: t International franchising and assisting overseas companies to establish business in Australia. t Master franchise rights. t Dispute resolution – solution and strategies. t Franchise advice – fixed fee reports. t Sale or purchase of franchise systems. t Trademark and intellectual property (IP) advice. t Company structuring. t Business modelling – franchising, branchising, licensing, distribution and agency. t Employment law. t Consumer law and ACCC advice.

We have a network of franchise consultants to assist our clients to establish their brand and franchise systems.

ROBERT TOTH Partner - Accredited Business Law Specialist | MARSH&MAHER Member: International Franchise Lawyers Association (IFLA), US Commercial Services and Franchise Council of Australia (FCA).

Level 2, 100 Wellington Parade, East Melbourne, Victoria, 3002 PH: 03 9604 9410 | FAX: 03 9419 7735 | Email: rxt@marshmaher.com.au

chapter 5

franchising

& the law Robert Toth, Partner, Marsh & Maher Lawyers

S

electing the right franchise can be daunting. The choice is immense and all the systems promise a great income and lifestyle. It involves a leap of faith once you choose the system. Will it meet your expectations and provide a secure financial return?

Engaging specialist franchise legal advice and financial advisors early in the selection process will assist to minimise the risk and help you make an informed decision.

Your accountant and lawyer can assess the financial and legal risks and give you objective feedback.

Once you have been approved by the franchisor they will supply you with a mountain of documents to review.

H R

2

u

31

New Franchise Code The new Franchise Code of Conduct which came into effect on the 1st January 2015 has been in place for some time now. Franchisors were given a grace period to revise and update their Disclosure Documents by the 31st October 2015.

References in this Article are to the Code under the Competition and Consumer Act (Industry Codes Franchising)Regulations 2014.

Key Documents The franchisor will supply the following documents: • The Information Statement highlighting risks and rewards of becoming a franchisee; • A copy of the Franchising Code of Conduct; • A Disclosure Document with attached supporting documents, lease and/ or license agreements and any other related agreements; • The proposed Franchise Agreement; and • Clause 10 Legal, Business Advisor and Accountants advice certificates.

As a new franchisee you should read the documents and become familiar

32

with them. They are however daunting and tedious and this is where an experienced franchise lawyer can identify key issues for you.

and which, may only aggravate the relationship, before it starts.

The Agreement sets out your key rights and obligations.

The Disclosure Document must be in the form prescribed under Annexure 1 of the Code and set out the required material information, to assist a franchisee to make an informed decision.

It is one thing to enter into a franchise relationship but it is not easy to walk away, so you need to understand not only the entry costs and ongoing obligations but also the end of term arrangements, any transfer or exit costs as well as restraints or non compete provisions.

Franchise Agreements are typically 50 to 100 pages and can be difficult to follow.

They may appear to be in standard form, however the devil will always be in the detail.

There are numerous tricks and traps an experienced franchise specialist will identify, in relation to financial obligations, minimum performance criteria, marketing, reporting, termination rights, right to assign and restraint provisions. All of these need to be carefully reviewed.

A franchise law specialist will focus on the important commercial and legal issues rather than insignificant changes which are unlikely to be accepted by the franchisor or their legal advisors

The Disclosure Document

The Disclosure Document sets out information such as: a) The name of the franchisor, its associates and business experience of its directors and associates. b) Any legal action taken against the franchisor or its directors. c) Details of past and existing franchisees. d) If the franchisor is a master franchisor similar information to (a) and (b) above. e) Territory and Site selection policy. f) Supply requirements including information about rebates. g) Use of marketing and co-operative funds. A contentious area and the cause of much dispute which has been tightened up under the New Code. h) Financing (if any) offered by the

franchisor on an associate or agent including detail of any necessary working capital requirements. i) The financial report of the franchisor company for each of the last two completed financial years together with a statement of solvency signed by a director of the franchisor. j) End of franchise term arrangements that is, whether the franchise term will be extended and if so on what conditions. k) Earnings information, of the franchised business, or franchise system; l) Disclosure about online sales.

Franchisors should ensure that the information is accurate, and give realistic estimates where specific costs cannot be fixed. The provision of financial information and projections business models of anticipated costs, overheads, revenue and return to a franchisee should be carefully considered and supported if given by a franchisor and reviewed by the franchisees accountant.

There have been a number of recent cases where franchisors have been held liable to franchisees for misleading information, franchisors need to make sure their financial disclosures can be independently supported if tested.

The ACCC now has the power to impose fines against companies and

individuals for breach of the Code via infringement notices for up to $9,000 per offence, and civil pecuniary penalties of up to $54,000 per offence, in the Federal Court.

Franchisor’s compliance and record keeping is more important post 1 January 2015 to avoid fines and potential prosecution by the ACCC. Franchisors should not exaggerate or embellish information in a Disclosure Document and should avoid giving franchisees unrealistic expectations.

Don’t promise what you cannot reasonably expect to deliver!

Franchisor’s need to make sure that statements in marketing and promotional material and on websites are not misleading.

If for example, the website states we have also seen companies offering franchise opportunities available when in fact they do not have any franchise system or documentation that complies with the Code available.

Franchisors can not take money from a prospective franchisee or potential business partner without providing the core documentation required under the Code.

The ACCC has indicated they are now actively looking to take enforcement action against companies that call themselves a Licensor or Distributor

when in fact they are offering franchise rights.

Clause 10 of the Code states that the franchisor must not enter into a Franchise Agreement or renew or transfer a Franchise Agreement or extend the term or scope (or enter into an Agreement to enter into a Franchise Agreement) or receive a non-refundable payment unless the franchisor has received the clause 10 certificates by which the franchisee acknowledges it has received, read and has had reasonable opportunity to understand the Disclosure Document and the Code.

The Disclosure regime under the Code aims to give franchisees the ability to make an informed decision and: • Assess the franchisor and its officers experience, its history and whether it is a reputable system, if it is in litigation, and the movement of franchisees in out of the system; • Set out the entry and exit costs and ongoing costs fees payable to get on board; and • Set out the key material information about the franchise system.

The 14 Day Disclosure Period Clause 8 of the Code requires the franchisor to create a Disclosure Document in the form prescribed by the Code signed by the franchisor or its director or agent.

The franchisor must update the Disclosure Document within four months of each financial year (with some limited exceptions).

Clause 9 requires the franchisor to give a prospective franchisee a copy of the Code, Disclosure Document and a copy of the Franchise Agreement in the form to be signed at least 14 days before the prospective franchisee: • Enters into a franchise an agreement or an agreement to enter into a Franchise Agreement; or • Makes a non refundable payment (whether of money or of other valuable considerations) to the franchisor or its associates.

Clause 9(3) clarifies the position that franchisors do not need to go through re-disclosure where there are negotiations and changes to the franchise agreement within the 14 day

33

disclosure review period, where they are of a minor and not material nature.

Any representations, promises or statements made by the franchisor to the franchisee or their agent in negotiations leading up to entry of the franchise agreement, should be set out in the Disclosure Document, and signed by the franchisor.

The franchisor may in some cases provide a ‘representations certificate’ or separate statement as part of the package of franchise documents, setting out the additional promises and concessions that have been discussed and agreed to.

The franchisee is required to sign a Certificate acknowledging receipt of the documents. Which commences the 14 day disclosure period.

Neither party can contract out of the 14 day disclosure period.

Cooling off - 7 Days Under the Code any money paid by a franchisee within the 14 day disclosure period is fully refundable and this includes a deposit, document fee or part training fee.

After the disclosure period of 14 days expires some monies paid may be nonrefundable, to the extent they are set out

34

in the Disclosure Document.

The franchisor can withhold from any money paid its reasonable costs and expenses where franchisee elects to pull out in the 7 days cooling off period.

The 14 day disclosure period should not be confused with the 7 day cooling off period. The cooling off period commences from the date the franchisee enters into the agreement or makes any payment under the franchise agreement (whichever event first occurs).

The cooling off period only applies in relation to a new agreement, and does not apply to a renewal, extension or transfer of an existing agreement.

The Franchise Agreement This is your contract setting out the grant of rights and obligations. They are generally weighted in favor of the franchisor however the Code has, with the January 2015 update, sought to balance the rights between franchisor and franchisee.

It is often assumed by franchisees that the franchisor’s obligations set out in the agreement are positive obligations, however most agreements will state the franchise “may do certain things”, not “must do certain things”

This is a subtle but important difference as it is difficult to assert a franchisor has breached its obligations, if the obligation is discretionary, rather than expressed as a positive obligation.

Fees payable to the Franchisor Initial Fees – Franchise fee: Franchisees generally pay on signing the franchise agreement – a ‘Franchise Fee’ or ‘Establishment Fee’.

There may also be other fees payable before the franchisee commences operation, such as document fee. Any costs and fees must clearly be set out in the Disclosure Document.

Royalty on Sales: The franchisee will pay an ongoing ‘Royalty’ or ‘License Fee’, payable weekly or monthly calculated as a percentage of the franchisee’s gross sales or gross revenue.

One issue to bear in mind for franchisees is that royalties are generally based on “gross revenue”, not “gross profit” so franchisees need to do their financial analysis and determine whether the business is financially viable as the fees come off the top for the franchisee who still has to cover all of its operating costs.

Franchisees should consider whether: • As an owner/operator they can take a reasonable market wage, out of the business for their effort?

• Will they be able to pay off their finance borrowed to acquire the franchise?

• What is the likelihood of any return on their investment and over what period?

• Is the franchisors business, brand, products or services a long term offering or just a passing fad?

• Is there likely to be any capital growth over time in the value of the franchise business?

Many franchisors now offer sophisticated systems that produce reports that assist both the franchisor and franchisee to monitor their sales and performance and also generate profit and loss reports. Many franchisors however do not provide that detailed information.

Franchisees need to be on top of their own financial performance. If that is not an area they are comfortable with or understand, franchisees should enlist professional help and support.

Franchisees should also prepare their own cash flow projections and not rely on the franchisors data.

Ultimately the success or failure of a franchisee business is really up to the franchisee, not the franchisor!

The franchisor is providing the system and support to assist the franchisee.

Term and Renewal Franchise agreements generally run for a fixed term such as five or ten years.

Some franchise agreements provide an option to renew the agreement for a further term, provided that the franchisee is not then in default of its obligations under the agreement.

There may be other pre conditions and costs to renew such as a renewal fee, costs to refurbish and refit, which need to be considered. These could be substantial where it involves a shopping centre lease The new Franchise Agreement entered into at the end of the term would be the franchisor’s then standard form which may differ from the original agreement.

Therefore every renewal of a Franchise Agreement should be carefully reviewed.

Standards, Policies and Procedures and the Operations Manual The vast majority of Franchise Agreements include a provision requiring the franchisee to comply with the franchisor’s operations and systems manual.

The operations manual policies and procedures may change throughout the franchise term.

Franchisees will be required to adopt those changes at their own cost. The Code however restricts franchisors imposing undisclosed capital expenditure on franchisees.

Franchisees should ask to review the Operations Manual before entering into the franchise agreement.

Operating Costs In addition to the initial set up costs and fees, a franchisee will need to fund its own staff and operational costs. Often estimates set out in the Disclosure Document are very broad and actual costs may be greater.

The franchisee may also be required to fund a security deposit for a premises lease, as well as insurances. Therefore getting professional and objective advice on the likely cash flow and feasibility of the business is necessary.

Working Capital Franchisors often underestimate the working capital requirements for franchisees. Franchisees should prepare their own cash flow projections, and allow a sensible amount of working capital to cover the first year of operation.

Sites and Territories Mobile service franchises are increasing in popularity due to their low entry cost with rights to work within a defined territory – listed as a number of postcodes, or it may be a map attached to the agreement. The territory may be exclusive, so that neither the franchisor nor other franchisees can operate in the territory, giving the franchisee some protection from competition.

Retail franchises (such as cafes or gyms) are generally granted for a specific site with no territory although they may have right to an exclusive marketing area.

Usually, any exclusivity is conditional on the franchisee complying with its obligations and meeting its minimum performance criteria.

Franchisees should understand the rights associated with their territory.

Is it exclusive or non-exclusive? Does the franchisor have the right to alter the territory?

Many distribution, dealership and license arrangements which may be deemed a franchise under the Code do not grant exclusive rights at all.

Marketing and Co-operative Fund Most franchise systems have a marketing or co-operative fund operated by the franchisor for marketing the brand. Franchisees usually contribute to the fund monthly or weekly.

The Disclosure Document must set out information about the marketing fund.

As the marketing fund contribution is for the franchise system as a whole.

The franchisor will not be required to spend any part of the fund marketing on an individual franchisee’s business.

In addition to contributions to the marketing fund, many Franchise Agreements require franchisees to market their business locally and this may require a minimum per annum spend based on a percentage of their turnover.

• Franchisors must now establish a separate marketing fund bank account.

• An annual vote is required of not less than 75 per cent of Australian franchisees to avoid audit of the marketing fund.

• The franchisor must contribute equally to the marketing fund for its company owned stores (this does not extend to an associate of the franchisor company).

• The marketing fund can only be used for the purposes disclosed in the Disclosure Document and for marketing as agreed by a majority of franchisees.

• Franchisors can deduct reasonable administration or audit costs from the fund.

35

Sale/Transfer of a Franchise Business Most franchise agreements will set out provisions that regulate a franchisee’s ability to sell or transfer their rights.

If the franchisee wishes to sell, the franchisor will usually have a first right of refusal to acquire the franchise. If that option is not taken up, the franchisor will have a right to approve the new incoming franchisee.

Under the Code, a franchisor must not unreasonably withhold its consent to a transfer of a franchise.

Reasonable circumstances for refusal might include the proposed transferee being unlikely to meet the financial obligations or failing to meet the training requirements. These are set out in the Code.

The franchisor may also charge a transfer fee to the existing franchise.

That cost should be taken into account before the franchisee negotiates a final sale price for its business.

End of Term Obligations The end of term arrangements has been altered under the new Code and the consequences of not renewing or extending a Franchise Agreement by a franchisor under the new Code may now have a significant impact on the ability of a franchisor to enforce any non-compete provisions or restraints.

Upon expiry or termination of the franchise agreement, the franchisee will usually be required to: • Cease use of the trade marks; • Return all documents and confidential information to the franchisor; and • Transfer phone numbers and domain names to the franchisor.

The franchisor must now give the franchisee not less than six months notice, before the end of the term, if it intends to extend or renew the franchise agreement.

This triggers an obligation on the franchisor to offer the franchisee genuine compensation for the franchisee’s goodwill, if the franchisor does not extend the franchise term.

If the franchisor does offer reasonable compensation for the franchisee’s goodwill, the franchisor can then enforce the non-compete/restraint provisions against the franchisee.

36

If the franchisor does not offer genuine compensation to the franchisee, and does not extend the term, the franchisor cannot enforce its restraint or non competition rights against the franchisee.

This is a significant issue for franchisors under the new Code and recognises the concept of goodwill developed over time by the franchisee.

The issue of what constitutes genuine compensation is not yet known, as it is not defined under the Code.

The impact of the end of the term rights will no doubt be seen over the next few years.

Disclosure of Rebates and lease benefits • Franchisors must disclose to franchisees if they receive rebates and if so, from whom, and whether the franchisor will provide any part of the rebate to the franchisee.

• Franchisors must also disclose any

Franchisees should note that a “lease incentive” or “benefit” from a landlord is not a rebate.

Conclusion Franchising is a well entrenched and successful business model. Obligations of good faith previously implied at common Law are now entrenched in the Code. Those obligations extend to both parties.

The intent of the Code is to ensure transparency, and balance the rights and obligations between franchisor and franchisee.

At the end of the day, the devil is always in the detail and therefore seeking specialist advice will assist franchisors to ensure compliance and franchisees to limit their risk and make informed decisions. So that ideally the relationship will be a productive and positive one.

Robert Toth Partner Marsh & Maher Lawyers 03 9604 9400

“lease incentives” or “financial benefit”

rxt@marshmaher.com.au

(such as a fit out contribution or rent

www.marshmaher.com.au

free period) and from whom. There is no obligation on the franchisor to give any part of the incentive or lease benefit to the franchisee, it only requires disclosure of it.

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chapter 6

Donâ&#x20AC;&#x2122;t confuse

Due Diligence with Business Advice

Elizabeth Gillam, founder and CEO, Franchisee Success

T

he most common complaint I hear from franchisees who are struggling is that they wish they had done more due diligence before buying into the system.

But what is due diligence? It is more than just seeing the professionals. It is research that you do yourself that educates you on the system you are buying into.

Before you can enter a franchise agreement it is a legal requirement that the franchisor gain from you, a signed document that states you have had advice from a lawyer, an accountant and a business advisor. Signing this form does not ensure that you have done your due diligence. All the form guarantees is that you have received advice. Advice

and due diligence are two very different things. In fact, visiting your professionals should be the last step in your due diligence process.

Let me show you how to ensure that you are completing thorough due diligence.

There are three main areas that you need to research before you set foot in the professionalsâ&#x20AC;&#x2122; office for their advice. These are: 1. You - your skills, abilities and drive; 2. The franchisor - their systems, processes and business model; and 3. The business case on offer to you from your chosen franchisor.

39

LET’S TALK ABOUT ‘YOU’ Not everyone is suited to own and operate a franchise. When buying a franchise you are making not only a big investment but also you will be tied into agreements for a very long time. You have to be sure that franchising is a fit for you.

Franchising is basically a system that you, as the franchisee will be required to follow, so ask yourself, “Can I follow instructions?” and “Do I stick to the rules?”. If you answered no to both these questions then franchising is not for you. The main reason I suspect that you are buying a franchise is because of the system so it is imperative that you follow it.

How are you at communicating and relationship building? Again franchising requires that you communicate well with both your franchisor and the support staff that are there to help you. You need to be able to build a relationship with the support staff and sometimes this has to happen in the most volatile of situations. After all, you have risked much to invest in the system; you are the one who stands to lose financially if you walk away.

What skills do you have that will help you to run a business? The franchisor will guide you on how to best operate the system you are buying into, but you need other skills, business skills for example. The franchisor is not responsible for training you in this area. You will most likely become an employer. Do you have these skills?

If not, do you have someone in your network to help you gain these skills?

How are your bookkeeping skills? You have to keep very detailed records of invoices, through to payment of suppliers and then onto submission of business activity statements to the ATO. Can you do this or will you need a bookkeeper in your team? There is no doubt that you can gain these skills, but it makes sense to start acquiring these skills now before you buy your franchise.

Once you become a franchisee you are very busy running your business and you may not have the time you need to undertake any additional courses.

40

CHOOSING THE RIGHT FRANCHISE SYSTEM Now that you have decided that you do want to buy a franchise, let’s look at step two of the due diligence process: how to choose the right franchise system for you.

Firstly, you have to define your ‘WHY’.

Why do you want to buy a franchise? Is it because you would like independence, freedom from the 9–5, flexibility in the working day, or do you want to build your own empire? Whatever it is, be very clear because it will help you to choose the right franchise system for you; one that is profitable; one that you can work in and one that you are proud to be a part of.

Now you have to look at how much you want to invest together with how you will fund your purchase.

There are four main ways that people fund the purchase of their franchise.

• Cash • Equity in assets • Access to franchisors’ accredited lenders • Or a combination of all of the above.

Once you know why you want to buy a franchise and how you are going to fund it, you should apply to the franchise systems that interest you. Research more than one system. Remember you are going to be working in this system for quite some time, you have to be a perfect fit for their product and their brand.

When you are researching your franchisor, you will need to pay a lot of attention to their business model. How does it work? How profitable is it? And what do other franchisees think of both the franchisor and the system they are working in? Are they making money? A perfect question to ask any franchisee in the system is, “Would you buy another store in the system?” I would also track down past franchisees of the system and find out why they are no longer in the system. All franchisee contact information will be in the disclosure document that the potential franchisor will give you. All you have to do is contact them.

So onto step three, the business case you are offered by the franchisor.

You are happy that you want to be a franchisee, you have found the franchise system for you, be sure you get the profitable opportunity within the system.

By the time you have got to this stage you have probably already signed a confidentiality agreement and made a formal application to the system. The franchisor has approved you but be sure that you have not signed the franchise agreement yet. Once you do, you only have a seven day cooling off period within which to complete this next step and visit all your professionals.

When you are analysing your business case on offer you will need to research all these areas: 1. Lease and/or property you are buying; 2. Conditions of the lease and contract of sale; 3. Equipment: what are you buying? how does it work? will you need to buy more? and 4. Staffing requirements.

It is essential that you prepare a budget and prepare three scenarios; one for a high sale volume, a mid range sale volume and a low sale volume. Be sure to estimate your expenses correctly by speaking with not only the franchisor but franchisees in the system. Once you arrived at the bottom line of the budget be sure you are happy with the profitability. From this budget identify the key performance indicators (KPI’s) you will need to meet from day one of operation in your new business.

Once you have the budget, you need to prepare a business plan that not only addresses how you will enter the business, but also how you will exit it. Incorporate how you will fund your business and how soon you will repay your loan or embark upon multi-siting within the brand. This business plan will outline your whole franchising journey.

It is quite reasonable to research many opportunities before you find the right one within the system you want to invest in.

THE FINAL STEP Now onto the final step in your due diligence process. Once you have found the right opportunity with the right franchisor, it is time to take all your documents to your professionals.

Your lawyer will help you to analyse the franchise agreement, the disclosure document, the lease or property purchase as well as go through any other agreements you may need such as employment agreements or licenses to operate.

Your accountant will go over your budget and business plan with you and advise on the best asset protection vehicle for you. You might at this point visit a finance broker to source the best funding deal for you.

Now is also the time to set up the relationship with a business advisor.

Someone who will help you to implement the systems and processes that you have bought from the franchisor. This advisor should also mentor you to be sure that you hit the KPI’s you identified in your budget, to

ensure that you reach the profit levels you were after. Sometimes having this business advisor on board from the beginning secures a cheaper interest rate from the lender so it is a service that pays for itself.

Remember your franchisor is not your business advisor. If you buy into their system you will be a source of income to them so it is hard for a franchisor to remain impartial.

It is imperative that you do your own due diligence. I suggest you take as long as you need to do it. Don’t be rushed. Don’t get excited and sign the documents too quickly, do your research.

There are many aspects to consider when buying a franchised business and you, the buyer, are usually rushed along in the process. The franchisor has a time plan and process, the franchise broker can smell the commission so they are in a hurry to make the sale and all too often the prospective franchisee just ends up signing the paperwork in all the rush and bustle and this is potentially

where problems can start.

Successful franchisees all have three things in common: 1. they entered their system fully informed.

2. they considered many opportunities before they found the one they were comfortable with. The one that was a fit for them.

3. they entered the system knowing what KPI’s they had to meet from day one to enjoy success in their franchised business.

Remember, buying into a franchise is a huge financial commitment, you can never ask too many questions.

You wouldn’t buy a home without a building inspection; you shouldn’t buy a franchise without speaking with a franchisee mentor, someone with your interests at heart.

1300 159 117

Elizabeth@franchiseesuccess. com.au

www.members. franchiseesuccess.com.au

41

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chapter 7

ASSET PROTECTION & TAXATION

Jamie Bishop, Partner, McLean Delmo Bentleys

W

hen you establish a franchise business, you have the choice of a number of business structures through which to run the business. Each structure has its advantages and disadvantages. The most appropriate structure for you will depend entirely on your circumstances and intentions. Therefore there is no universal ‘best structure’.

Your franchise business structure options include: • Sole Trader • Partnership • Company • Trust.

The different business structures are briefly described below.

SOLE TRADER This is the simplest structure available; an individual carries on a business without setting up a separate legal entity. As the sole trader you run the business in your own right (albeit often using a registered business name).

This structure makes you, as the business proprietor, personally liable for all debts, meaning that people to whom you owe money can recover the business debts from your personal assets (for example, your family home).

For sole traders all business income is declared as part of their individual income tax return.

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PARTNERSHIPS

TRUSTS

A partnership is the relationship that exists between two or more persons (individuals or entities such as companies or trusts) carrying on business in common with a view to a profit. As with the sole trader, each partner in the partnership is personally liable for the debts of the partnership so each partner’s assets are at risk.

This means that if it is individuals who are partners, the individuals’ personal assets, for example, once again, the family home are at risk. The profits and losses of the partnership are split in accordance with the profit share agreed by the partners.

A trust is a separate legal entity that is governed by the terms of its trust deed (similar to the constitution of a company). By law, a trust is required to appoint a trustee. The trustee can either be an individual (or individuals) or a company. If the trustee is a company, this structure provides the advantage of limited liability in much the same way a company does. If the trustee is an individual, the individual’s personal assets are at risk.

COMPANIES A company is a separate legal entity, distinct from its shareholders.

Companies are owned by shareholders, and directors are responsible for their management. Operating and maintaining a company is relatively costly compared with a partnership or sole trader.

A company provides the benefit of limited liability (which sole traders and partnerships do not), meaning that the liability of shareholders is limited to their capital invested.

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There are a number of different types of trusts. The most common type of trust is a discretionary trust (often referred to as a family trust). This type of trust enables income to be distributed to a range of beneficiaries (usually family members) as set out in the trust deed.

SETTING UP A STRUCTURE The right time to choose and set up your business structure is after you have decided to establish your franchise business but before you enter into any franchise agreements or other contractual arrangements. This is because it can prove expensive to change the structure after you have signed a franchise agreement. If, for example, you decide to operate as a sole trader, and accordingly sign the

franchise agreement in your own name, but then decide to set up a company or trust, new franchise documents will have to be drawn up and this could prove expensive.

You should also be aware that some franchisors insist on a particular structure. Any such restrictions imposed on the business structure will be set out in the franchise agreement.

Within my practice I have franchisees using each of the possible business structures. Each situation must be assessed on the facts of that situation.

Overall, in recommending a business structure the objectives I try to take into account are: • Simplicity and ease of operation; • Flexibility; • Protection of assets, both business and personal; • Minimisation of income tax; and • Minimisation of capital gains tax.

Unfortunately, these objectives sometimes conflict. For example, the structure that is most simple and easy to operate is not necessarily the structure that will provide the best tax benefits.

So let us consider each of the objectives and how likely they are to be achieved using the different business structures.

Simplicity and Ease of Operation Almost everybody understands the concept of running a business in their own right. All that is required to set up as a sole trader is the registration of a business name in the state of which you are operating – and even this is not necessary if you are operating under your own name. The cost of registering a business name is about $100. This contrasts with the cost of setting up a company and a trust which, depending on the type of trust, could be in excess of $2,000.

Many people struggle with the concept of a company and the fact that although it is their company, it is a separate legal entity from the individuals. Similarly, many people struggle with the concept of a trust and trustee and the fact that with this structure there is one operating entity although there are two entities (the trustee is the legal owner of the business whilst the trust is the beneficial owner).

A sole trader is undoubtedly the simplest structure and the easiest to operate. It is also the least costly to establish and maintain.

Flexibility By flexibility I am referring to the ability to get taxable income to those persons most suited to receive that income.

Sole traders and partnerships offer little or no flexibility. With a sole trader, all income must go to the sole proprietor, and in a partnership the income must be distributed in accordance with the partnership agreement. A company

also does not provide much flexibility.

Salaries can be paid to people who work in the company, but the remaining profits must be distributed to shareholders in proportion to their shareholdings.

A discretionary trust on the other hand provides the maximum flexibility.

Each year the trustee of the trust can determine how much money, if any, each beneficiary (as named in the trust deed) is to receive. Distributions can be made to a wide range of beneficiaries, even to children below the age of 18, but the amount of income that can be distributed to those children without paying maximum marginal rates of tax is limited.

Protection of assets I have already pointed out that when operating as a sole trader, or when individuals are in partnership together, it is your – the individual’s - assets that are at risk. Everything that is in your name is potentially at risk. The same applies when you personally are the trustee of a trust.

However, when the business is operated by a company in its own right or by a company acting as trustee of a trust, then it is effectively the company operating the business and it is the company’s assets (not the individual’s assets) that are at risk. When using a company your risk - the individual’s risk - is limited in theory to the amount you have contributed to the company.

I say ‘in theory’ because in practice that limitation does not exist if you as

an individual give personal guarantees on behalf of a company. Usually when you are entering into a franchise the franchisor will insist on getting personal guarantees from you if you use a company. Further, the landlord of premises will seek your personal guarantee if your company enters into a lease and the bank will seek a personal guarantee for any loan that is made to your company. This reduces the practical benefit of the limited liability of a company.

Notwithstanding this, the use of a company (with or without a trust) usually provides the best asset protection, albeit limited when personal guarantees are given.

Irrespective of the structure that is going to be used to operate the franchise business, there are often steps that can be taken to protect assets. For example, in a case of a husband and wife, it is possible for one spouse to take the risk and for the other spouse to hold the assets. Thus, if a company is to be formed, one spouse can be the director (and therefore probably the guarantor) and at risk, and the other can perhaps hold assets.

If the family home is in the names of both spouses, it may be possible to transfer ownership of half of the home from the spouse who is at risk to the spouse who is not at risk. In some states in Australia this will require the payment of stamp duty, and in some states it will not. Generally, there will be no capital gains tax on this transfer because principal residences are exempt from capital gains tax. It may also be possible to transfer other assets from the spouse who is at risk to the spouse who is not at risk, but there may be capital gains tax and other costs.

Minimisation of Income Tax We all aim to pay as little tax as is legally possible. Further we all wish to defer the payment of that tax as long as possible.

I am sure we could all think of better uses for our money than having it sitting with the tax office earning zero per cent interest.

With partnerships and sole traders, the individuals receiving the profit must pay tax on that profit. The rate of tax on that profit will vary between 0 per cent and 49 per cent, depending on the level of

45

income each individual has in their tax return. As the income level increases so does the marginal rate of tax.

Companies, on the other hand, pay tax on their profits at a flat rate of 28.5 per cent for â&#x20AC;&#x2DC;smallâ&#x20AC;&#x2122; companies with a turnover of less than $2 million and 30 per cent for all other companies. Any dividends then paid to shareholders are taxed in the hands of the individual shareholders receiving that income, but they get a credit (imputation credit) for the tax paid by the company on that income.

Trusts do not usually pay tax. What usually happens is that trusts distribute their income to beneficiaries and the beneficiaries pay tax on that income in their own right. The beneficiaries (if individuals) will therefore pay tax at somewhere between 0 per cent and 49 per cent depending on their level of income. Any income retained by the trust is taxed at 49 per cent.

In summary, a company or a discretionary trust usually provides greater opportunities to minimise income tax than does a sole proprietorship or partnership.

Minimisation of Capital Gains Tax There is in fact no such thing as capital gains tax. Rather, what happens is that

46

income tax is paid on capital gains, but usually at concessional rates as compared to normal (revenue) gains.

Generally speaking a capital gain arises from the sale of non-depreciating capital assets such as a shares and property.

Sole traders, partnerships and trust are entitled to a general 50 per cent reduction in capital gains on assets which have been held for more than 12 months. This general 50 per cent reduction is not available to companies.

Companies pay the flat rate of 28.5 or 30 per cent on capital gains made.

Therefore from a taxation perspective non depreciating capital assets should not be held in a company.

On the sale of your business, given the correct business structure the small business capital gain tax concessions may be utilised. Using these provisions any capital gain on sale of a business can first be reduced by the 50 per cent general discount. The remaining 50 per cent can then be further reduced by 50 per cent by applying the active asset concession. This therefore reduces the taxable portion of any capital gain to 25 per cent. Further, and once again given the correct structure, it is then possible to avoid paying tax on that 25 per cent by doing one of a number of things.

This can include putting the balance of the gain into superannuation or buying replacement business assets (usually another business). Having the correct

structure at the start should enable you to take advantage of these concessions on the sale of your business.

It is therefore often possible to pay no tax on any capital gain that is made.

It is also possible with an unsuitable structure to pay in excess of 45 per cent!

CONCLUSION There is no one ideal structure that suits all franchisees and franchisors. The most appropriate structure will involve a compromise between competing objectives. The cost and complexity of a structure should always be weighed against the benefits provided.

It is important an appropriate structure is adopted from the start since restructuring can be a very costly and time consuming process. Professional advice received before you sign on the dotted line, from accountants and solicitors experienced in franchising, will ensure that you set up the structure that best suits your circumstances and objectives.

Jamie Bishop, Partner, McLean Delmo Bentleys, Accountants Auditors Advisors 03 9018 4666 jbishop@mcdb.com.au www.mcleandelmobentleys.com.au

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chapter 8

Essential qualities for

franchise success Ian Watt, Senior Business Development Manager â&#x20AC;&#x201C; Franchising, NSW & ACT, Westpac

E

very business starts with a dream; however every dream doesnâ&#x20AC;&#x2122;t necessarily become a business. At the outset the dreamer needs to establish if they are the right person to turn that dream into a reality. Do you have the skills and qualities required to run your own franchise business?

Purchasing a franchise and running your own business may be one of the most exciting things you ever do. It can offer lots of potential rewards however you need to understand the risks involved in running your own enterprise, both financially and personally. Ask yourself if you have what it takes to be your own boss; why do you want to be in business; is this really for me?

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Above all you will need passion and a love for the franchise business you choose to get into. Then, there are certain attributes that someone starting their own business ideally has:

business, marketing and financial plans which can lead to the business under performing. Your first job then, is to gather sufficient information to help you write these plans.

• risk appetite - you should be comfortable with a certain level of business risk;

Ask yourself these questions:

• numeracy - while you don’t need to be a mathematical genius, you do need to understand numbers and be confident in dealing with cash flow;

• Does the franchisor have similar goals and values to you? You will need to work effectively together;

• aspirations - without a boss to guide you, you will need to be self-motivated and have the ability to inspire and lead others; • resilience - because ‘the buck stops with you’ you need to have the stamina and persistence to work the hours needed; and • innovation - it will be up to you to anticipate potential problems or opportunities, to think logically about those situations and look for successful outcomes.

SEEK ASSISTANCE Small business owners and franchisees need to understand or be willing to learn about day-to-day business management, planning, and sales and marketing. There are short (and longer) courses you can take to acquire any skills you may be lacking. Don’t forget that one of the best skills is to ask questions and seek advice. One of the benefits of buying into a franchise system is that the franchisor often provides regular training opportunities for its franchisees. However, don’t just rely on the franchisor. Find an accountant, lawyer and bank manager that you trust and respect, and make sure you research material on how to manage your business – you may be surprised how much you already know and how many skills you already have, though you should always be willing to learn more.

Whether you are getting into your own business because you have identified a gap in the market, or you simply want to be your own boss, it is good practice to flesh out your ideas on paper. Many small business owners fail to write

50

• Do you fully understand the franchise business you want to get into?

• Do you know who your customers are, and who your competitors are?

• Do you know why your customers would choose to buy from you rather than your competitors?

• What are the opportunities for the business, and what strengths will help you make the most of those opportunities?

• What weaknesses may potentially threaten the business?

• Do you have sufficient funds to pay for opening costs and cash flow needs for, say, 12 months?

• Do you have access to more funds if you need them? and; • How much money and time are you prepared to risk on this business?

This list is not exhaustive but may help you get started.

YOUR ROADMAP TO SUCCESS Take time to develop your business plan, outlining your goals, your strategies, your prospects and how you will achieve them. Each business will have its own unique plan so while it is good to work from a template, discard any headings that don’t specifically apply to your business. Don’t treat it as ‘homework’ but as a serious analysis of how your business will work. Planning will help you to test your ideas and decide on strategies to reach your goals.

The nature of markets and consumer needs change rapidly, and planning can help you to recognise potential problems that may require external sources of information and assistance.

While it cannot predict change, planning can help you recognise changes more quickly enabling you to adapt. Planning

can also help you to avoid unexpected crises and achieve smooth business growth.

Your plan is your roadmap to success.

It helps you to regularly monitor your results against a set of goals and performance standards and, if you find yourself taking a detour away from your objectives, your business plan will help you find your way back to the main road.

Above all, keep in mind your purpose for going into the business. At the end of the day, what is it that you want to achieve out of running a business? For many, this will be wealth creation to provide a lifestyle. Remember though that in a business the ‘wealth’ is tied up in the business until such time as the owner decides to exit that business. It is therefore critical to have a strategy for how that ‘wealth’ is going to be maximised and then extracted from the business at that time. Anyone going into a new business or franchise should always do so with an ‘end’ in mind.

THINGS TO REMEMBER Your plan key ingredients: • Direction: A business plan should establish your business’s priorities.

Don’t try to do everything, and don’t try to please everyone. Be specific about what you want to achieve.

• Milestones: A business plan should detail objectives to be achieved with deadlines, budgets, resources available, standard to be achieved, measurements, and what success looks like. This will help keep you on track.

• Cash flow: Cash is the lifeblood of every business and is different to profit. A business plan should show month by month projections of the cash needed to operate and compare actual cash flows regularly to help ensure it has the cash available to survive.

• An ‘end game’: A business plan, even for a new business, should also address what the owner eventually wants to achieve from the business and how that will be realised.

While the prospect of a new business or franchise is always exciting, any

foray into the business world should be approached with caution. Information will be your best friend so find out as much as you can about the market you will be operating in, the franchisor and brand, business management, and your own skills and strengths. The Davidson Instituteâ&#x20AC;&#x2122;s Ready for Business guide may be a useful starting point as you embark on your journey. This is a self-paced downloadable tool that includes useful hints and tips, checklists and other information.

The Davidson Institute, a Westpac initiative, is committed to providing financial education that will make a real difference in helping Australianâ&#x20AC;&#x2122;s achieve their financial goals. Our education is designed for businesses, individuals and not-for-profit organisations, offering a comprehensive range of topics from cash flow to business planning and superannuation to investment. As part of Westpacâ&#x20AC;&#x2122;s commitment to building long term sustainable businesses and communities, the Davidson Institute

has developed a range of financial and business education, insights and tools that may be helpful in your business.

Visit www.davidsoninstitute.edu.au.

0419 271 995 ianwatt@westpac.com.au

www.westpac.com.au/business banking/industries/franchising/

51

chapter 9

Important matters to consider with

Territories Mark Sherry, Partner, Harmans Lawyers New Zealand

W

hen a prospective franchisee is looking to purchase a franchise operation, they are generally buying the right to operate in a specific territory. What a â&#x20AC;&#x2DC;territoryâ&#x20AC;&#x2122; is differs from franchise to franchise.

Territories come in many shapes, sizes and styles so it is extremely important to understand how the territory is defined. The logic behind having a territory is to give the franchisee a reasonable level of comfort that the business being purchased can be a successful economic unit. The expectation is that the territory is large enough and contains a sufficient customer base to operate profitably without facing undue competition from other franchisees.

Issues can arise when a franchise system grows, as this can result in in-fill between existing franchise operations. New franchise outlets can intrude into the territories of existing outlets, and this can have several implications. In particular, it can impact on the economic viability of existing franchisees, it can create disharmony between franchisees and it can lead to a dispute between the franchisor and franchisees.

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Before delving into this issue further it is important to understand the most common types of territories:

EXCLUSIVE TERRITORIES When a franchise is being sold with an exclusive territory this means that the franchise agreement will contain details of an exclusive area in which the franchisor will not set up another franchise. In many cases a map is attached to the franchise agreement to highlight the exclusive area of the franchisee. Depending on the type of franchise this could be anywhere from a specific address or premises, such as a certain shopping mall or defined suburbs, through to cities or even wider geographical areas.

Exclusivity of course does not prevent competitors from outside the franchise system competing with the business.

It is important to note that having an exclusive territory does not stop the franchisor setting up or selling another franchise outlet immediately outside the exclusive territory. The reality of this scenario is that the two franchisees may face a large overlap in the catchment from which their potential customers are drawn. This is often not contemplated by the initial franchisee, as they may have considered their whole territory to be an exclusive catchment area.

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NON EXCLUSIVE TERRITORIES Non exclusive territories often define the area that franchisees are allowed to trade within, but they allow the franchisor to sell franchises to other prospective franchisees within that territory also. Such systems allow franchisees to sell their products or services within that territory but they have restrictions on trading outside it.

The freedom of the franchisor to sell other franchises within that area is retained in the belief that over time the territory could sustain an increase in the number of franchisees as the brand gains traction.

In this scenario the franchisee must trust the franchisor not to over-saturate the market with franchises so that their franchise business will become diluted to the extent that it does not provide an appropriate return. An astute franchisor will not over-saturate the market because such action will lead to dissatisfied franchisees, which in turn leads to major disputes within the franchise system. Disharmony in a franchise system causes a loss of focus for all concerned and can lead to a loss in profitability.

However, a prospective franchisee needs to be wary of a franchisor that could be looking for a quick profit from the sale of new franchises into non exclusive territories, especially

if that market already has a number of participants. Meeting as many existing franchisees as possible and discussing the system with them is advisable to ensure that not only are they comfortable with the franchise system generally but that they are comfortable that the market can sustain another franchisee. The better franchisors focus on earning income through the operation of the franchise and the royalties generated through their franchiseesâ&#x20AC;&#x2122; sale efforts rather than cannibalising franchise territories by selling new franchises into them for an upfront fee, knowing that the addition of a new franchisee will not increase the level of franchisee sales at all.

CHANGES TO TERRITORIES Many franchise agreements, even those that provide for exclusive territories, give the franchisor the right to change the territory or alternatively start up a new franchise within the territory should circumstances arise that will allow the territory to sustain another franchise operation. Such circumstances may include a change of demographics within the franchise territory or a development in the technology used by the franchise system that results in a much greater demand for the product or service being offered within the franchise system. It is not uncommon

to see a provision which requires the franchisor to offer the franchisee the first right of refusal to purchase the new franchise operation commencing within the territory. Issues however can arise where a new operation is being sold just outside of the territory, as any rights of first refusal would not apply.

Franchisors often also reserve the right to sell a new franchise into a franchisee’s territory where the franchisee is under performing or failing to meet preset minimum key performance indicators. This is understandable from a franchisor’s perspective as it cannot afford to have what could otherwise be a high performing territory failing to produce appropriate levels of income because of the lack of franchisee achievement. In such circumstances a franchisee would normally have received feedback and warnings from a franchisor that its performance is not up to the required standard. It should also have been given training, assistance and/or advice from the franchisor to try to turn the direction of the business around and it will be aware that the introduction of a new franchisee to the territory is one of a number of possible consequences that may be faced if its performance does not improve.

PROBLEMS WITH TERRITORIES One of the problems that can occur with exclusive territories is when a franchisee attracts business from outside its allocated territory. Some franchise agreements recognise that this may occur and they attempt to deal with this issue in advance. Solutions range from an absolute prohibition on trading with a customer from outside the territory, to allowing such a transaction to occur but requiring the franchisee to make a payment to the franchisee of the territory that the customer came from. Such problems tend to occur more often in franchise systems where there is a service being offered to customers on a mobile basis, for example gardening and lawn mowing services, where a franchisee receives a customer referral from outside its agreed territory.

The problem can also arise when a franchisee has an existing client within its territory and that customer moves premises outside the territory but wishes to continue using the services of their existing provider.

A good franchise agreement or manual

will have clear guidelines to deal with such issues and rules dealing with the allocation of work. It is not uncommon to see a provision in franchise agreements to apply where customers contact a franchise system through a toll free number. That requires the work to be referred to the franchisee that has control of the territory that the call came from, but they can be referred to other franchisees if the franchisee for the territory is too busy to meet the service guidelines of the franchise or that particular customer’s requirements.

Such situations must be clearly defined and consistently adhered to so as to avoid disputes between franchisees.

Another issue which is not uncommon for ‘premises based’ franchises is that alluded to earlier in this article. It involves the franchisor allowing a new outlet to open right on the edge of an existing franchisee’s exclusive territory.

A savvy franchisor should take steps to minimise risks relating to the territory.

First, it should have appropriately modelled what sort of customer base is required to sustain a successful franchise. This may involve having different rules in different areas, for example where socio-economic factors may impact on the size of population that would make a territory viable. All too often territories are based on crude population numbers rather than taking other factors into account. Secondly, a franchisor should have a coherent and clear area development plan that it is up front in providing to prospective franchises. That way a franchisee has the opportunity to buy a business with all relevant information at hand. Thirdly, the franchisor should implement the plan that franchisees have relied on and not look to make changes without first discussing it with them and obtaining their buy-in based on sound data and logic.

The issue can be clearly illustrated by the following example of a dispute within a large international franchise system that has implemented its territory expansion plan in New Zealand in a haphazard manner. The franchisor created and disclosed to existing franchisees an area development plan which they relied on to become multi-unit operators, only for the area development plan to be changed unilaterally resulting in the potential for them to face increased competition from within their own franchise system. In

each case this has created significant disharmony between the franchisee and franchisor. It poses an economic risk that the franchisees would not have taken on had they known the franchisor would alter its plan for the development of the territories. Whilst many franchise agreements contain a disputes resolution procedure, it relies on the goodwill of the parties concerned to try and reach an amicable solution. There is currently no general duty in New Zealand for franchisors and franchisees to act in good faith towards each other so such disputes often result in one party being detrimentally affected whilst the other receives a windfall.

SUMMARY Every franchise agreement is different, and the rights and privileges obtained under the agreement will differ in each case too. It is extremely important to minimise unpleasant surprises and to properly understand exactly what rights a prospective franchisee is purchasing when buying into a franchise system, including knowing the issues surrounding the territory being purchased. Taking advice from a specialist franchise lawyer, along with asking the franchisor direct questions about how they plan to expand the system and what impact it may have on the operation being purchased would go a long way to giving a buyer some certainty. Further, liaising with as many existing franchisees as possible gives a buyer the ability to gauge the robustness of the franchise system and the behaviours of the franchisor.

Other franchisees already operating within the system will generally give an indication of the general level of satisfaction that franchisees feel within the franchise system. Finally one always needs to remember that even if there is confirmation that an appropriate exclusive territory is being purchased, it does not prevent the franchisee from facing competition from any person in the same line of business who is not part of that franchise system.

Mark Sherry LLB (Hons), BCom Partner Harmans Lawyers New Zealand +64 3 352 2293 +64 21 524 890 mark.sherry@harmans.co.nz www.harmans.co.nz

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chapter 10

Staff Recruitment for your new Franchise Saxon Marsden-Huggins, Founder, Recruit Shop

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here is nothing as exciting as opening up your own franchise. Your franchise is your chance to replicate a successful business model and make it your own, offering products and/or services that attract those in your local community and help you become a profitable, growing entrepreneur.

But you also can’t do it on your own. Spending 100 hours a week doing everything yourself gets old very quickly. You have to make sure that you find the right help, because without great employees your new franchise is going to struggle. And let’s not forget: one of the best reasons to own a franchise is to improve and better your life. If you’re overwhelmed with work every day because you’re stuck doing everything yourself – how much better is your life?

WHAT IT TAKES TO RECRUIT GREAT EMPLOYEES FOR YOUR FRANCHISE You, your personality, your ideas, your leadership – these are all crucial to a successful franchise. But in the end, your long term success is going to be based largely on who you hire. Every single dollar you spend on others needs to provide you with some type of return, and your recruitment practices are going to have a tremendous effect on that investment.

The question is: where do you start? It’s not as though you have decades of experience running the business to know exactly who would fit in with your team. You’re developing the team for the first time, and so you’re tasked with trying to figure out who is going to be the best fit for the present and future of your business.

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QUALITIES YOU SHOULD LOOK FOR Experience is great, but finding people with experience working at a startup franchise with a new owner is difficult.

What you want are qualities that indicate the person is going to thrive in that type of environment. You’re looking for people with the following qualities:

client/customer is getting their first impression, and you want to make sure your first impressions are strong.

Customer service is always important, but when you have a new franchise you’re opening, it is about as close to crucial as you can get.

• Motivated Personality – Crucial for success in a new franchise is someone that shows excellent motivation and drive, since there is going to be a lot of work involved in getting it up and running.

• Ability to Think Critically – Running the franchise is going to be a new experience, which means that you are going to make mistakes. You need people that can think critically and figure out problems for themselves, so that they help you reduce your risk of errors.

• Strong Customer Service Skills – This person should have a talent for relating to people. Your franchise is brand new, which means every single

Yes, experience is important too. Every type of business is going to have its own needs with regard to experience.

But there are specific qualities that,

while always important, are vital for the success of a new franchise.

HOW DO YOU HIRE THIS TYPE OF STAFF? We all have a basic familiarity with the hiring process. You post a job somewhere, and candidates send in a resume or CV. You review them, you call in people for a first interview, you call in fewer people for a second interview, and then you hire someone.

But what can be done to improve your ability to spot people that meet the qualities you’re looking for above? This is where it gets a bit more complicated, as a resume/CV doesn’t necessarily share that information and interviews only touch on it.

If you want to improve your ability to spot the motivated, friendly critical thinkers, you have to adjust your recruitment process in a way that will identify them. Tips include: • Seeking Out Your Hires – You don’t always have to wait for difference makers to come to you. You can also seek them out yourselves. A shrewd, but not at all illegal way to hire staff is to go out to places that have the type of staff you’re looking for and see if any look like they’re exactly the type of people you need. If they are, hand them a business card and ask them to an interview. You don’t have to wait for great staff to find you – you can find them yourself.

• Get Recommendations – Similarly, if you’re a budding business owner, chances are you know people. Who are these people you know? Do they want to work for you? Do they know people that match the description of what you’re looking for? Reference checks are a popular part of the hiring process, but recommendations from people you trust is the ultimate reference check.

• Cutting Out the Job Board – Do you know where to advertise your jobs to reach the most skilled audience?

Do you know how to write a good job description and analyse resumes?

If you do, great! If you don’t, plenty of good recruitment companies can handle that part of the work for you. Why pay someone else to find applicants for you? Ask yourself this: How much time do you think you have available to advertise, collect,

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and analyse hundreds of applicants?

Exactly.

RECRUITMENT DOESN’T STOP AT HIRING

you need to show them that you have that too.

• Creating Interview Metrics – Interviews are your opportunity to analyse each candidate and see how well they’ll fit in your company. But you need a way to analyse them. To do that, you should create a set of specific questions you are going to ask each candidate, and a specific set of criteria that you’ll use to judge them. Set this up in advance to reduce biases, and you’ll be more likely to determine who the best candidate will be.

However – and this is especially true for new franchisees – recruitment staffing also does not stop after making the hire.

From the moment you bring them onstaff, you have to make sure you get the most out of them, and that is as much on you as it is on them.

You can hire the best possible employee for your new franchise, but if they don’t have the right environment or training designed to help them thrive in the role, they’re going to struggle, and you won’t be getting the best return on your investment.

Start by having a thorough and complete training process. Yes, you’re new to the franchise, and yes, you may not know every detail of training in and out. But you’ll need to learn and they’ll need to learn. From the moment they start, they should be in the process of a thorough and complete training regime that will help them know exactly what to do and how to do it – or to come as close as possible.

TREAT YOUR RECRUITMENT LIKE AN INEXACT SCIENCE

• Create An Applicant Database – You can’t be perfect with your hiring.

You’ll find some people that fail to live up to expectations, some that quit early on despite being good at their job, and some that are excellent but are unable to handle the entire workload. During the recruitment process, you’ll no doubt come across other ‘good’ applicants. Create an applicant database with all of these names and your detailed thoughts.

If someone doesn’t work out, you can hire from the list without going through the process again.

These are the strategies that are going to make hiring more efficient, affordable, and effective.

You also need to start creating an environment that fosters their growth and motivation. Your new employees are bound to have questions, for example, and you need to make sure that you’ve created a culture that allows them to be free to ask you those questions. You need them to be motivated, so you need to have rewards (praise, money, growth, etc.) that help them be motivated. You’ll want them to have a great attitude, so

As a new franchise owner, your ability to staff your company is crucial for your success. But recruitment is not as simple as the post/review/interview/ hire methodology that we’re all familiar with. It’s an inexact science – one that constantly needs refinement, tweaking, and a lot of involvement in order to make successful. Start with the above strategies, and you’ll give yourself a better opportunity to find the right people, and achieve the best possible long term success.

Saxon Marsden-Huggins Founder Recruit Shop

1300 411 740 saxon@recruitshop.com.au

www.recruitshop.com.au

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Zarraffaâ&#x20AC;&#x2122;s Coffee offers turn key operation, initial training and continued operational support.

Opportunities now available.

Register your interest at zarraffas.com/franchising

zarraffas.com Š Intellectual Plus Pty Ltd. All Rights Reserved, 2015. Trade marks used under licence.

chapter 11

Owning your

Marketing & Social Media!

Business tools for new franchisees to grow their business

Joe Papadatos, Managing Director, Icon Visual Marketing

G

etting into a new franchise venture is an exciting journey, greeted with equal waves of enthusiasm and anxiety. Enthusiastic to know that this could be a great opportunity to manage your own business but anxious over all the questions you have about how you can best build and grow a successful business.

By buying into a franchise model business, you are rightly banking on the support of the franchise

brand, in terms of building up the brand and for high level marketing and advertising support.

However, new franchisees need to realise that the marketing the head office undertake is essentially aimed at promoting, preserving and expanding â&#x20AC;&#x2DC;the brandâ&#x20AC;&#x2122; of the company. This means that they target their market to sell the overall brand vision and identity of the company rather than the specialty products and services provided by you, the franchisees.

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to present yourself as the local representative for your company in order to maximise the branding campaigns that the head office brand will have already implemented.

Capitalising on local knowledge and presence is essential to maximising your sales potential. Strategic marketing and social media activity are effective ways to manage this conversation with your local area.

Whilst the success of widespread marketing by the franchisor certainly helps to promote franchisee businesses, it does not actively promote a specific local area business.

Leaving the responsibility of your business marketing entirely to the franchisor brand marketing is essentially putting someone else in the driver’s seat of your business.

You need to consider your local area franchisee marketing activity in terms of driving your business’ sales. Your active engagement with local marketing and social media strategies enhances your local presence and available opportunities.

The development of your local area marketing is the real powerhouse for local franchisees. It is in this space that the marketing moves from branding and product awareness to the Holy Grail of any business – activities that deliver more customers.

YOU ARE THE FACE OF THE BRAND While it’s true that your customers are using the product/service provided by the brand, essentially they are doing business with you. They are your customer, and as such it is up to you to maintain the relationship. Focusing on the needs of your individual customers will see you become a trusted friend to them, not just a seller or supplier.

If you are relying on just the

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franchisor marketing for all sales and leads delivered to your individual franchisee business, you are missing the opportunity to personalise the transaction and build a relationship with your customers. Essentially, these are your customers, not the franchisors.

A brand’s reach via mass marketing and advertising is great, but running into Johnno on Friday night at your kid’s Little Athletics, and talking about your business between shot put and long jump, can never be attained by head office. It’s your local knowledge, interactions and networks that are invaluable when starting your new franchise business and in growing your customer base. Never shy away from having business cards on hand, a brochure in the car or inviting someone to follow up with a business hours call.

Local knowledge and personalities are extremely advantageous when it comes to you promoting your business.

SUCCESS FAVOURS THOSE WHO HELP THEMSELVES

SOCIAL MEDIA IN THE FRANCHISEE WORLD

The origin of this saying is actually that luck favours those who help themselves.

But realistically, there is very little luck concerned when building a new business. It takes action, preparation and planning rather than waiting, wondering or wishing, to accomplish great things.

When it comes to social media, most of the above general marketing rules still apply, but often with a large dose of head office policies and restrictions around your ability to use it as a tool for your individual franchisee business.

Research has shown that the franchisees that take on the responsibility of building a strong local marketing platform do much better than those who solely rely upon the franchisor.

Taking control of your own local media marketing efforts is key to building your presence in the local market, giving the brand and products a personal touch with your local knowledge.

NO-ONE KNOWS THE LOCAL MARKET AS WELL AS A LOCAL One of the central benefits of running a franchise business is that your brand’s identity is recognisable before you have even begun to target your local area. With this in mind, it is important

Social media is still a relative new marketing tool, despite some platforms having been around for nearly ten years. And while it is well-proving to be an effective and highly cost efficient marketing platform that can deliver amazing results, social media can also prove to do more harm than good if not used properly and with control.

For franchise business models, social media has an extra layer of risk, as well as opportunity. To some franchises, the thought of multiple and unrestrained franchisee voices on any social media is the stuff of nightmares. However for a new franchisee looking to build and grow a strong business, social media is an important marketing tool, one that has potential to take your business well beyond what traditional marketing can deliver.

Social media is just another form of

networking, and it’s one that you need to be involved in if your business is to grow. In fact, it’s arguably the biggest networking opportunity your business can take advantage of in this digital era.

Be aware of brand policies and restrictions Every franchise head office has a different approach to regulating their business marketing. It is important for any new franchisee to investigate head office guidelines and restrictions in relation to individual marketing and social media activities prior to implementing any strategies.

Some companies have such tightly controlled policies and restrictions that it does not allow much room for the individual voice of a franchisee. But more and more franchised companies are recognising the inherent benefits of opening up marketing opportunities to their businesses. Question your franchise on their guidelines around social media, ensure you can communicate with your customers via social media and that your franchise makes it easy for you to do so. If you are unsure if what you are posting is within

the brand guidelines, stop and ask. If you have doubts, then its best to err on the side of caution.

After all, social media participation is an excellent way to enhance your presence in the local market and ultimately grow your business.

Using your local knowledge to promote your social media Local knowledge and personality can be extremely advantageous when it comes to promotion of localised services. The strength of a brand is usually established by existing marketing strategies, so adding the extra dimension of a local social media platform can enhance further brand development that would otherwise be left unexplored.

Brand sensitive social media participation Remember, social media is essentially a conversation between two people, in this case yourself and your customers.

But a note of caution, this is not your personal social media account, you are representing your business and the

franchise business, so be sure you are representing it in the best light possible.

Appropriate marketing and social media strategies will depend highly on the policies and guidelines of your specific head office. Appropriateness can relate to both the content and the delivery.

Devising clever, engaging content must always be balanced by the guidelines and restrictions of your brand.

Social media responsibilities In most franchise business models, it’s the franchisee’s business who owns the customers and customer relationships, not the head office brand.

And more than likely, your customers are interacting with social media, both with friends and brands that they trust and like. Social media is an imperative marketing tool that can contribute to your own business without relying on any marketing funds from head office or nationally rolled out campaigns.

Used correctly, and within the brand constraints you operate, social media is essentially a free marketing tool that is only limited by your time, creativity and imagination. Well, mostly time.

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What should I expect from my social media effort?

Social media is a communication platform, a way to keep in touch with customers while also informing them about the business, the industry and any other news that is relevant because of your business.

Some general social media objectives for a new franchisee business should include: • Engaging with customers and encouraging two way communication; • Educating customers on your brand differences to competitors; • Building trust with prospective customers; and • Gaining more understanding of customers and what they are interested in to drive other marketing campaigns.

If you are looking to social media to boost your business, understand that for most businesses, social media is an influence to a sale, just one place a potential customer will go to find out about your business.

What do I post on social media?

Think you’ve got nothing to say or post?

Here are a few layers of posts that you can share to your fans and followers on social media that are relevant and interesting to them.

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Corporate – Share franchise news about the brand you are representing including any interesting news at a corporate level such as sponsorships, awards etc. Use this style of post sparingly, it can be seen as a little selfindulgent.

Product – New product news or product updates are always of interest to those following you. Make these interesting and link back to where they can get in touch to order.

Community – You are the representative of your brand in your local area, so it stands to reason local news is of interest to your fans and followers.

Include local customer stories, local community support you are involved in and local franchisee news about yourself.

Customer interest – This content is of great interest to your followers and encourages sharing of your content. This can include promotions, comparisons and reviews as well as ‘how to’ videos for example.

When in doubt, stick to the 80 / 20 rule – 80 per cent tips, tricks, helpful or entertaining posts, 20 per cent company or product.

How to post on social media Posting on your own personal social media accounts is very different to representing your business. Always have your business hat on, and remember, if

you wouldn’t speak to your customers in this way in person, don’t speak to them in that way via social media.

Here are some small tips to help you keep your posts professional.

• URL Shorteners in Blog and Social Media – Measurable and saves valuable posting space.

• Always link content back to the website.

• Think mobile – is the content you have posted relevant for mobile?

• Respond quickly, respond to everyone and give everyone the benefit of the doubt.

• Be brief – Limit Facebook posts to 80 characters and under, Twitter to 130 characters and under.

• Be visual – Images are more likely to get shared, retweeted and opened across all social media.

In the world of franchisee marketing and social media, the absolute key takeaway is to embrace this business, wholly and solely. Don’t just rely on the marketing activities of the brand, regardless of how effective they are. They have a different agenda to you.

This is your business opportunity, own it in every way you can.

Joe Papadatos Managing Director Icon Visual Marketing 1300 138 984 www.iconvisual.com.au

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chapter 12

Big

Business

Is Possible with Multi-unit Franchising

John O’Brien, CEO & Founder, Poolwerx

W

ith 85 per cent of his business comprising multiple unit franchise holders, John O’Brien, CEO and founder of Poolwerx knows what it takes to grow a business utilising this strategy. The good news is it provides both franchisee and franchisor with immense opportunity to build big business.

“A common misconception is that franchising is only for people who want a small business, but a franchise with the right multi-unit growth strategy can provide an environment where the sky is the limit for its franchisees,” Mr Obrien said.

And he should know, with the business acknowledged as the country’s best for the third time in five years winning the Multi-unit Franchisee of the Year category at the Franchise Council of Australia Excellence Awards in 2015, 2013 and 2012.

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extra freedom, allowing more time for family and holidays; all round more lifestyle flexibility. It also provides an excellent platform for succession planning in the future.”

Poolwerx includes a development clause in its franchise agreement that states a franchise partner must open a retail store within its territory within the first two years.

“Many franchises limit people to only one store but I think this is ultimately detrimental to a business long-term as they are turning away and limiting their greatest assets.

“We promote a set career path in our business because we know it works for all parties involved and while our model allows people to buy in at whatever level they desire, they can easily build the business from the ground up.

Irene and Ian Hughes, from West Australia, won in 2015, with the couple developing a business from one store to four and five mobile operators. At its peak last year the couple topped sales in excess of $3 million dollars.

a well-structured multi-unit growth strategy can attract.

“We started out with one store in 2006, added another within two years and then a partnership in 2010 saw us grow to four stores and we have continued to grow year on year at an average of 20 per cent despite some tough economic conditions over the last five years,” Mr Hughes said.

“Many of our franchise partners have had previous experience in business or come from a high-level corporate background, which results in people joining the business with clear goals and expectations from day one.

“We bought out our partners for another 30 per cent in 2011 to become 80 per cent manager owners. We originally left our corporate jobs in pursuit of being the masters of our own destiny, and it is a decision that has paid off in many ways for us, both financially and in lifestyle balance and flexibility.

“The Poolwerx model is specifically designed to allow franchise partners a strong career path from mobile operator to multiple store owners and it allowed us to grow the business to the level we desired.”

Mr O’Brien said the Hughes were an example of the calibre of franchisee

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“Over the 12 years it took us to finesse our full multi-unit offering we have seen a shift in the type of franchise partner attracted to our model now.

“They usually know what they want financially, and the type of lifestyle they want to create. Our support team then help them design and implement a business plan to achieve it. When you attract people into your business with such clear direction and goals the model then becomes scalable as they are capable to expand and grow easily.

“One of the benefits of this scalability for franchisees is that the size of their business allows them to have a management structure within their business.

“No one wants to be a prisoner in their own business and whilst there is a lot of responsibility running a multi-unit franchise, the structure does provide

“This is how the Hughes, Grahams and Attards, some of our largest Franchise Partners and Franchise Council award winners, have grown multi- million dollar businesses in under 10 years.”

While the premise of franchising is often touted as providing the necessary structure and training to help any franchisee succeed Mr O’Brien believes successful multi-unit Franchise Partners share a number of key attributes.

1

Team player

In our business we term them ‘intrepreneurs’; somebody who strives to be their own boss, to experience the freedom of running their own business and the opportunity to sure up their financial future, but whom has the wisdom to realise they don’t want to start from scratch to achieve it. They realise they can have the business success they desire within an existing structure. This is necessary to not only be a successful franchisee at any level but especially if they want to pursue being a multi-unit holder.

2

Good leader

Running multiple sites requires strong leadership and organisation on a daily basis. You need to be good at

empowering people and trusting them to the job they are hired to perform. You need to be firm but fair providing KPIs or guidelines that make it simple for people to know if they are performing or not. And most importantly you must be willing to lead by example at all times no matter the situation or job.

3

Unwavering commitment

If you want to operate a business then the reality is it takes work and lots of it. The people that truly succeed are the ones with full commitment to their goals and who are not deterred easily, even in difficult times.

4

People person

In most business’, whether they be staff or customers, people are central to your success so it’s important you can interact on many levels. Our best Franchise Partners have excellent social skills and thrive on interactions with

others. As a service based business being somewhat of a people pleaser can go a long way.

experienced and sophisticated support team to provide the experience and mentoring franchisees need to succeed.

Poolwerx utilises personality profiling to identify potential franchisees with the right acumen and attributes to be successful multi-unit business owners.

“It also requires better sales and marketing, advanced buying processes to reduce costs and a franchise fee structure that promotes growth.”

“It’s hard to find one person with all the necessary traits but most of our Franchise Partners are partnerships, particularly husband and wife teams, so more often than not the combined skills of the pair provide the right mix.

According to the latest Griffith Franchising Australia report, on average, franchisors held only three multiple-unit holders in their system.

“It is for this reason we always profile both people in a partnership, even if one of them is not planning to initially work in the business.”

Mr O’Brien believes a franchisee benefits from joining a franchise brand with a strong focus on multi-unit growth because the support structure is more advanced.

“In order to properly support multi-site franchises a business needs a more

“The research indicates that although considered and offered by most franchises, many have not yet realised the advantages to focusing on multi-unit franchising as a business development strategy.

“What a business has to offer in regards to multi-unit franchising is something every potential franchisee should ask about before making a final decision.”

www.poolwerx.com.au/ franchising

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Australian Franchise Opportunities Available

Concept

Experienced Team

Theobroma is a â&#x20AC;&#x153;Total Food and Beverage Conceptâ&#x20AC;? offering consumers high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue. From handcrafted artisan jewels using real Belgian Coverture chocolate to hot and cold chocolate beverages, desserts, melted chocolate dips and retail products, there is something for everyone and for every occasion.

A professional team backs the franchise at Theobroma with extensive franchising, marketing and retail experience. The store design and layout is appealing to a broad range of consumers. Our coffee blend is specially roasted for us by our Italian Roaster and is rated as one of the best in Australia. All this enhances the commercial viability and strength of the business model. The brand has 4 concepts ranging from Lounges, Lounge Bars, Pavilions, Pavilion Bars.

International Presence The first store was opened in Melbourne in December 2006. The brand now has stores in 4 countries; Australia, New Zealand, the U.K and opening in Shanghai this month.

Theobroma have opportunities currently available throughout these, or new regions.

What the Franchise Offers

s %ASY TO MANAGE AND FULL TRAINING provided. s 3ITE SELECTION lT OUT EXPERTISE AND property leasing experience Franchise Details For further information on franchise opportunities please contact Benjamin Fernandes our franchise and operations manager today +614 31 727 004 or email ben@theobroma.com.au or complete the online Franchise %NQUIRY &ORM AVAILABLE AT www.theobroma.com.au

s )NNOVATIVE AND UNIQUE CONCEPT that includes all of lifeâ&#x20AC;&#x2122;s pleasures.

Chocolate, Coffee, Food, Alcohol and Retail. s (IGHEST QUALITY CHOCOLATE PRODUCTS s 0ROFESSIONAL TEAM WITH A RANGE OF skills to assist you.

LOUNGES | PAVILIONS | BAR S

chapter 13

Planting and Sewing

The Seeds Of Success Tania Allen, Founder, Vision Alliance

T

here was a young entrepreneur who wanted to discover the key to success. He believed if he had the key to success he could achieve everything he wanted in business and more. So the young entrepreneur went and found himself a business mentor, a wise business guru.

On first meeting, the young entrepreneur said to the guru, “business guru, please tell me the secret to success?”

So the business guru turned to the young entrepreneur and said “young man if you want to know the key to success, meet me at the beach tomorrow morning at 6 am and come dressed in your best business suit.” The young entrepreneur couldn’t see the relevance, however trusted the business guru. Six am came and the young entrepreneur arrived at the beach. The guru asked him to step into the water.

Confused yet trusting the instruction of the business guru and with water now crashing against his legs, the guru then asked the entrepreneur to step further forward and deeper into the water. Waves were now crashing around his neck. Feeling uneasy and a little unsure about the relevance to being in the water and the key to success, from out of nowhere, the guru pushed the young entrepreneur’s head under the water. In that moment of panic and uncertainty, the young entrepreneur pushed his way up and took his next breath. It was at that next breath, the wise business guru looked at the young entrepreneur and said, “young man, when you want success as much as you wanted to take the next breath, that is the key to success.”

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Every business owner has at some point been like the young entrepreneur in this story. We all want that key to success, do we not? If you asked all the business greats that have walked the path before us what success meant to them, they would all say something different. For me success is being able to do what I want, when I want, with whom I want and where I want. What I have observed however is that in order to grow your business and enjoy higher levels of success it’s critical you balance your focus, do the right things, in the right order, at the right time and; be committed to your personal growth and development as I believe the two go hand in hand.

The legendary entrepreneur and motivational speaker Jim Rohn said it best: “Your level of success will rarely exceed your level of personal development.” And yet, as motivated, focused and hard working as we may be, it is common to see business owners’ personal needs being sacrificed in favour of working a few extra hours.

Today, a high percentage of business owners and executives are not fully satisfied with where they are at because they fail to see the link between business growth and personal development and growth. Personal development for the majority is seen as something separate to business and work, it’s something

72

you do ‘after hours’ in your spare time in order to become a better person and get ahead. We are literally missing the point that personal development and achieving success in business or your career should be intertwined so they work together as one and not as two separate parts. Personal development is not a tool for reaching a bigger goal, it’s something that should be the foundation that supports you being more, doing more and ultimately achieving more every day.

By making an every day commitment to being a better version of you, you will find yourself feeling more balanced, more alive, happier and healthier and yes, as a result you will start to build more momentum and success in everything you do including your business.

So what are some of the habits of those who have adopted a balanced focus and as a result have created amazing personal and business success?

In your personal development, it’s what you choose to listen to, watch or read that enhances your understanding of your life and teaches you what you need to do to succeed. Napoleon Hill’s 1937 quote sets the standard, “Whatever the mind of man can conceive and believe, it can achieve.” Once you have the information, the tools and the magic formula, it’s all about what you are

willing to do to take advantage of it.

I have always maintained that knowledge is all but useless unless you apply it. Finding success and achieving your business goals may prove to be more challenging that what you first expected. Small changes to your daily routine can translate into monumental success in all areas of your business and life so lets look at some daily things you can do to help you grow and develop personally and influence higher levels of success.

Get Up Early Getting up early is more than just getting up on time. Getting up early gives you the opportunity to do more and be more. It could be that you choose to meditate for 30 minutes like I do, or you may go for a walk or even just take some time to reflect and be silent before the ‘busyness’ of the day begins. I love starting the day with a simple meditation as it stills my mind and has many health benefits as well.

Quick Tip #1 Do something different. Change your morning routine. Start getting up 30 minutes earlier than you normally would. Meditate, sit in reflection and silence or go for a walk.

Maintaining a Positive Mental Attitude What stands out to me the most that holds business owners back is their mindset and more specifically their destructive thinking. Destructive thinking can affect every aspect of your business and your life and to be honest the average business owner simply underestimates the power of the mind.

Your mind is like a powerful computer so it’s essential we program it with the right software.

A positive mental attitude is very much a decision that you make.

Remember, you become what you do.

If you engage in the same activities that positive, confident, optimistic people engage in, you will eventually become one of them and live your best life possible. Anyone can remain positive when things are going well. It is your ability to look for the good in every situation and start to apply that in both your business and your life.

Your self-talk impacts every aspect of your business and your life. I read a statistic that “80 per cent of women have self-deprecating thoughts about themselves (body image, job performance, other people’s opinion of them, etc) throughout the day.” – Hal Elrod, The Miracle Morning. Let’s not forget the men. I have worked with many a male client who have struggled with their self worth, self esteem and who they are as a person which has greatly impacted how they have led their team, and shown up in their business every day.

My father gave me a book in my late teens. It was called the Wisdom of Florence by Scovel Shinn. As much as I don’t like the word failure, Scovel Shinn said “you will be a failure, until you impress the subconscious with the conviction you are a success. This is done by making an affirmation that clicks.”

So how is this relevant to you? It’s important to blend affirmations into your daily routine. Make the affirmations your own so they stick. I’ve seen many clients listening to affirmations written or spoken by others and they can’t resonate with them. Write your own and even record them and play them back daily and you will find affirmations are one of the most effective tools for quickly becoming the person you need

to be and want to be in order to achieve everything you want in life. They allow you to design and then develop your mindset (thoughts, beliefs and focus).

Here’s a quick tip though. It’s always a good idea to work with a coach on this as your affirmations can either work for you or against you and it all comes down to how you use them too. A coach can help you consciously choose the affirmations that will serve and support you instead of reinforcing a limiting belief and making things worse.

Destructive thinking can also be removed by keeping a gratitude journal.

Being grateful for even just one thing every day will keep you focusing on the positive side of things.

Quick Tip #2 Remember: A positive mental attitude is very much a decision that you make. Start adopting a positive mental attitude in everything you do and not just when things are going well. Write your own affirmations and build new mental muscles and beliefs. Please call us if you need support. You could also start keeping a daily gratitude journal.

Create Your Personal Strategic Plan No doubt you will have some form of business plan or action plan that guides your everyday actions towards the achievement of your business goals, but what about a personal strategic plan?

Your success in business and in life is determined to a large extent by your ability to plan and how you implement that plan. Often times business owners lose motivation as they are working so hard IN the business their personal goals simply fade away. The more you incorporate your personal goals into your strategic plan the faster you will achieve your goals and the happier you will be with your business and your life.

Quick Tip #3 Create a one or two page personal strategic plan. From there be sure you review your business strategy and plan and ensure it’s in alignment with your personal strategic plan. If it’s not don’t change your personal plan, make the necessary changes in your business plan.

Changing Your Focus Changes Everything When you take charge of your focus, you take charge of your business and your life. I’m sure you have at some point wondered what separates highly successful people from the rest of the pack. The bottom line is what you focus on determines your reality. It is therefore critical to your personal and business success that you choose wisely what you focus on and it’s equally important to choose what not to focus on. Right now I could have a break writing this and jump on Facebook if I chose to. How many of us are tempted by the distractions around us? It’s so easy nowadays to lose focus. When focus is on the wrong things, you lose momentum which ultimately leads to a result, but it’s not the result you originally desired.

Quick Tip #4 Consider your day right now. What are you spending your time on?

Where are you directing your focus?

Is it on high income and high impact activities, or is it on the things you don’t want, the things that went wrong yesterday or this morning or last week or month. We naturally by default lean to the negative. It’s called human nature. With some daily training and building new habits and choosing to focus on the things that will move you closer to achieving what it is you want you will see things change. Changing your focus changes everything.

Get To Know Yourself and then Spend Time Improving You After studying some of the most successful people in the world and their habits and philosophies, I’ve discovered successful people devote time to knowing themselves better. In other words they are very self-aware.

They know their energy patterns, so they know how much sleep is optimal. They know what fuel their body needs, and what kind of exercise it takes to feel the way they want to feel. They know what environments they need to be creative and productive, and they know the difference between those two states.

They know their priorities, too. They know themselves more than anyone else.

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Benjamin Franklin started each day with a question; “What good shall I do this day?”

Quick Tip #5 To create more success in your business and life it’s important to start being more self-aware. Start getting to know you a little more intimately. Make a commitment to making small improvements in all aspects of your life and you will be amazed at the transformation.

Be Productive not just Busy We all have 24 hours in every day yet some people manage to achieve a whole lot more than others. Time is something we can never get back once it’s gone. What you do with it every day will either support you in moving closer to where you want to be or be a contributor to you falling short from achieving your dreams and goals. If there is one principle I could say would help you build more momentum on a daily basis it would have to be the good old simple 80:20 rule. The 80:20 rule states that 80 per cent of results flow from 20 per cent of the actions you take, the tasks you complete, the

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products you sell and effort you put into your everyday. The best way to manage this rule is to follow these steps that I learnt from my mentor and friend John Assaraf.

1. Do less and do it better, to completion – do not overpromise and overcommit to yourself or others.

2. Focus on the urgent FIRST – then focus on the highest impact and highest income producing tasks.

3. Organise daily and simplify tasks into manageable chunks – be sure to take regular breaks to keep your brain sharp.

4. Develop a daily, weekly and monthly routine and stick to it – add the routine to your calendar in the same manner you would add appointments.

5. Take baby steps – start small and make small steps daily. Once it becomes habit, add more steps little by little.

6. Eliminate clutter – schedule time, once a week, to eliminate clutter and piles. Keep organised!

7. Find a coach or accountability partner – gain support from

someone to help keep you on track and moving forward with your goals.

8. WRITE DOWN YOUR GOALS and TASKS daily. Just be sure to review and reprioritise as needed. Unclear goals and priorities = lack of clarity = low motivation and productivity!

9. Focus on progress, not perfection – always have room for review and tweaking. Obsessing over perfection leads to results of analysis paralysis – going nowhere.

10. Focus on high impact and high income generating activities. Many business owners prioritise low self sabotaging tasks and activities which negatively impacts more than just one key area of the business and their life. Highest impact activities include very important meetings, planning, review, development of strategies, tactics and ideas. Highest income activities are revenue generating activities.

Anything that will bring in money now, or in the near future.

Quick Tip #6 Be sure you action the 10 steps listed above

Education & Up skilling The rule is that, “to earn more, you must learn more.” If you want to increase your level of income and achieve the best life for yourself, you must increase your level of intellectual capital and thereby the value of the knowledge component of what you are doing.

Quick Tip #7 What new things could you learn to help you be more within you and help you influence the success in your business? It could be reading a new book, working with a coach, completing an online training program or if you’re a learning junkie like me even completing a Masters Degree.

Health & Fitness I’ve heard it said before… healthy body, healthy mind contribute to healthy profits. Exercising regularly will prepare you to handle the demands of a busy professional life as it increases your energy and vitality and overall wellbeing.

The person who exercises regularly looks and feels energised. They radiate passion, vitality, and energy. Would you like to be the one looking and feeling great or the one who is zapped of energy and sounds like a drag?

Regular exercise is important for maintaining high energy as it relates to leaders’ appearances, but it may also be a large determinant in executives’ ability to lead.

The vast majority of successful executives and business owners believe physical fitness is a substantial influencer of their success.

Quick Tip #8 Get up right now and do 10 star jumps… I’m serious. Once you’re done think how you feel. It’s just got your blood pumping and you’re more energised to go about your day.

If you feel you don’t have time for exercise in your busy schedule then all you have to do is 10 star jumps a few times a day. It all helps.

1300 76 49 20 tania@vision-alliance.com www.visionalliance.com.au

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chapter 14

franchising your own business

James Corne, Managing Director, The Franchise Institute

M

aking the decision whether or not to franchise your business is not easy.

At risk is your investment, the reputation of your business and the time and resources required to make your business franchise ready.

Of course the rewards are there too. Franchising provides your business with the opportunity for expansion at a more cost effective price, on a much larger scale and with a network of motivated owner operators.

TO GROW OR NOT TO GROW? The goal of being in business is to create a valuable asset that is profitable. Once the initial business is operating successfully, the question becomes should the business stay as it is â&#x20AC;&#x201C; i.e. the same scale and scope or should it leverage the success by expanding it to other locations thereby taking the business to a whole new level?

For some, keeping their business as it is, is fine.

Their business is manageable, itâ&#x20AC;&#x2122;s ticking along steadily and the effort and investment required to grow the business is too daunting. To others the desire to create a more valuable asset and a more profitable business is why they took the risk and started a business in the first place.

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costs are born by the franchisee and not the franchisor, it means that the business owner (franchisor) can expand into a number of locations at a much faster rate and at a lower cost base.

With the increased size of the business come other advantages such as group buying power, and group advertising power.

For the franchisor, apart from achieving the goal of growing their business in a range of new locations they also benefit from receiving a franchise fee every time a new unit is sold. This franchise fee varies between franchise systems but commonly is in the range of $10,000 - $50,000 dollars per franchised unit opened. In addition the franchisor has the added benefit of receiving weekly or monthly royalty payments from each franchised unit. The royalty payment can be a flat fee, or a percentage of turnover or a combination of both.

Some franchise systems also charge an ongoing marketing levy which is used to fund marketing for the franchised business.

Clearly the franchise model has its appeal.

CAN ALL BUSINESSES BE FRANCHISED? Franchising is a great business model if your business meets the following criteria: However increasing the scale and scope of a business requires large amounts of capital. Funds are required to: • sign the lease on new premises or to buy another mobile van; • buy start-up equipment; • buy start-up stock; • find and train new staff; and • market the business in the new location.

The business owners have to bear the cost of all the above, whilst still managing to successfully devote enough time and attention to ensure his/ her existing business does not suffer as a consequence of their focus on opening the new location.

It’s no surprise then that business owners look for alternative approaches for business growth.

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FRANCHISING: AN ALTERNATIVE MODEL FOR BUSINESS GROWTH This is where franchising comes into its own. Franchising provides business owners with an alternative way to increase the scales and the scope of their business.

In the franchise model the franchisee funds the start-up costs of the business – including shop fit out, new van or premise lease, start-up stock etc. The franchisee is responsible for staffing the business (most commonly the franchisee works in the business and so becomes the staff).

The franchisor provides the franchisee with their business system which is a detailed blueprint on how to successfully operate the business. They also provide the initial training and marketing support.

Because the majority of the start-up

• It has a profitable track record; • There is market demand for it in a variety of locations; • There is long term market potential (i.e. it’s not a fad); • It has business systems that can be easily taught and then followed; • The franchisor has leadership skills and a vision for the business; and • The franchisor reinvests funds to ensure the business is continually improving and innovating.

However, franchising can also be an effective method of growth for newer businesses who would not be able to meet all of the above criteria.

When franchising a new business or a business start-up, it’s crucial that the business owner has sufficient capital and resources to inject into the new business. As the business won’t yet

have a track record, funding from banks is more difficult and so the business owner will need to ensure they have the resources to support the franchisee while the business grows. One good option here is for the business to open its first unit as a company owned franchise which then they can sell at a later date or keep as the franchised business expands.

1. Packaging and marketing your franchise offering;

While a strong advocate for the franchise model it is important to note that franchising is not a panacea. It won’t save a business that is struggling to make ends meet. If the business is not successful as an independent business then franchising it won’t solve the problem.

4. Developing Code compliant franchise legal documents;

WHAT DOES THE PROCESS OF FRANCHISING A BUSINESS INVOLVE? While franchising a business offers many rewards, the process of making a business franchise ready does involve some work.

Broadly it can be classified into the following tasks:

2. Reviewing all of your existing business systems and documenting them to ensure they can be replicated by the franchisees; 3. Developing a training program to teach franchisees how to implement your business systems;

5. Developing a franchise recruitment strategy and marketing collateral; 6. Setting up structures to protect your intellectual property; and 7. Ensuring you set up the franchise using the correct model.

While the above may sound quite daunting for some business owners – especially those where all of the business know-how is in the business owners head, the process usually occurs over a 6-12 month time period.

Ensuring there is plenty of time to do each of the above tasks properly.

Of course the premise underpinning franchising is replication on a large

scale, so the good news is that once developed, the above documentation and training programs etc. can be used over and over again, each time a franchised unit is opened.

FRANCHISING A BUSINESS IS MORE THAN A BUNCH OF DOCUMENTS Many business owners think that all that is required to franchise a business is a Franchise Agreement, a Disclosure Document and an Operations Manual.

But franchising a business successfully involves so much more than just having these documents.

• Don’t clone the franchisor As a business owner you need to identify what type of person you are looking for in a franchisee. While franchising a business is all about replication of the business systems, cloning the business owner is NOT part of the recipe for success. In fact looking for a replica of the business owner in the franchisee is potentially disastrous.

In the franchise model the franchisor

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is the Chief and the franchisee is the Indian. Just as no tribe successfully operates with multiple Chiefs and no Indians, franchise systems need one good leader and the rest to follow the leader’s business systems.

• Package an attractive offer The business owner also needs to package their franchising offering so it attracts the right type of person. Having identified the type of characteristics, skill set and experience required in your franchise system, the business owner now needs to determine how they will package that offer to make it appealing to this personality profile.

Franchising is a very successful business model. In Australia there are more than 1100 different franchise systems. In New Zealand there are more than 440 different franchise systems. All of these franchised businesses compete for the pool of potential franchisees who are looking to buy into a franchise system. While people in the pool of franchisees will have different preferences and different budgets, as buyers they have a lot of choice. Therefore when franchising your business it’s important to think about how you can make your franchise offering ‘cut through’ and be more appealing than your competitors.

There is an array of strategies that you can use to make your franchise offering more attractive including discounts; finance packages; guaranteed income periods; lead

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generation programs and value add items. What is also important to understand is the psyche of the franchisee. The franchisee and franchisor are quite different in their make-up.

THE DIFFERENCE BETWEEN FRANCHISORS AND FRANCHISEES Generally speaking franchisors are entrepreneurs. They have a higher risk threshold which is why they have started their own business and now are preparing to expand it. Franchisees in contrast have a lower risk threshold which is why they are prepared to pay a premium to buy someone else’s business system so they can implement it. Understanding these fundamental differences is key to effectively packaging your franchise offering.

WHY FRANCHISEES BUY Contrary to popular belief, franchisees are not primarily motivated by profitability and return on investment.

That’s not to say they don’t want to earn a decent income – they absolutely do. However the primary reason most franchisees buy a franchise is because they are looking for a business opportunity that has potential, but also has less risk. What ‘lower risk’ really means, is that the franchisee is looking to become a business owner but wants to do so in a way that they feel is safe and secure. This is why they are prepared to pay a premium to buy a franchised business where somebody

else has already determined what works and all the franchisee needs to do is follow the same system to get the same results.

Apart from feeling safe and secure they also want to feel a sense of pride that comes from owning and growing a business. Franchisees like the idea of ‘being their own boss’, creating an asset and not slaving away for someone else.

WOULD YOU BE A GOOD FRANCHISOR? Just because you have successfully built your own business does not automatically guarantee that you would make a good franchisor – and this is a mistake many business owners make.

In essence, franchising is a shift in focus for the franchisor from operating the business on a day to day basis to growing the business. Many find this opportunity to work on growing their business an exciting challenge.

So as the business transforms from being a single business unit to a franchised business the franchisor’s role takes on a new role of leader. Instead of focusing just on the business he/she needs to start thinking and acting like a leader. In this role the franchisor needs to be able to inspire his/her franchisees to achieve to the best of their abilities.

The key attributes a franchisor must possess include: A vision. The franchisor must have a vision for the company and have the ability to convey that vision to the franchisees in a way that inspires and

motivates them to be the best they can be. The franchisor must be able to see and convey a ‘helicopter view’ of the business. That is, from on high they must be able to see in all directions.

To know where the company is going and how it’s going to get there. They must be constantly looking ahead and re-positioning the company to achieve the greatest profitability for both the company and its franchisees.

business will come undone – if not at the start then eventually. Franchisors must be trustworthy before others will follow them. Qualities that establish trust include competence, consistency, caring, candour, and congruity. While keeping things fresh is important, franchisors shouldn’t change direction too frequently as this will cause franchisees to lose confidence.

Effective communication skills.

A franchisor must be an effective communicator. Through effective communications a franchisor must be able to develop and share their ideas with franchisees. They must be able to persuade them to follow a course of action and show them a way forward.

A win-win attitude. In addition to being a leader it is also vital that the franchisor acknowledges and recognises that franchising requires an effective partnership between the franchisor and the franchisee. The partnership is highly dependent. If the franchisee does well so too does the franchisor and vice versa.

Good people skills. A good franchisor must like people and have good people skills. A good franchisor will take the time to get to know their franchisees. To understand what makes them tick and what makes them happy. They should genuinely care about their welfare and support them as best as they can to ensure their success.

Integrity. A franchisor must have integrity. For without it the whole

Once making the decision to franchise, the franchisor needs to recognise that he/she now has a new customer.

Instead of being at the coal face servicing the end user, the franchisor now has a new customer in the form of the franchisee. The franchisor’s role shifts from directly servicing its end users to helping its franchisees to do that to the best of their abilities.

SHOULD YOU FRANCHISE YOUR OWN BUSINESS? Franchising is a great way to build a business. If you have a good business or even a business concept that you can confidently take to market, then franchising can be a great way to cost effectively scale up a business in a number of locations. There are many rewards for the franchisor including increased brand awareness, group buying and advertising power, and increased financial rewards. But franchising your own business does take time, it takes investment and it requires skills and resources. Franchising is a well-established and proven model for growth in Australia and New Zealand with more than 1600 franchise systems.

Every franchised business that turns over millions of dollars started off as an idea or a small business (think McDonalds, Boost Juice or Jim’s Lawn Mowing). Could your business or business idea be the next big thing?

James Corne Managing Director The Franchise Institute (Aus) 1300 855 435 www.thefranchiseinstitute.com.au

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chapter 15

the

Franchise Council

of australia T

he Franchise Council of Australia Limited (FCA) is the peak body for the $144 billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector. Formed in 1983, the FCA is a nationally incorporated not-for-profit association with a national head office based in Melbourne, Victoria.

The FCA is committed to promoting best practice in the sector and providing the education and other services necessary to ensure a healthy sector constantly striving to lift its own standards.

As the peak body for franchising, the FCA continues to add value to the businesses of its members by providing a range of services relevant to franchising and which represent good value.

Membership of the FCA is voluntary, and is open to any individual or organisation involved in the franchising sector, including; franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

Whether offering advice on best practice franchising, educating government on policies affecting the sector, promoting franchising in the media or providing professional development services to its members, the FCA does its part to make the sector a positive, sustainable place to earn a living.

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The FCA is closely affiliated with franchising associations around the world, and is a founding member of the Asia Pacific Franchise Confederation (APFC). It is also a member of the World Franchise Council (WFC) and for 1999 and 2000 was its secretariat.

The FCA Franchise Academy

MEMBERSHIP BENEFITS

In 2012, the FCA Franchise Academy launched the Certified Franchise Executive program (CFE). The CFE is the only internationally recognised professional accreditation program for franchise executives. It is an educational framework designed to enhance the professionalism of franchising by certifying the highest standards of quality training and education.

Credibility – maintained through the FCA member standards and the Franchising Code of Conduct; Professional support – through education programs, networking opportunities and regular events; Representation – ensuring members’ voices are heard by governments, regulators and other important groups.

Membership also means solidarity.

FCA members belong to an association where their peers work together for the betterment of the sector. FCA members share a common method of doing business – not a common business.

For this reason, franchisors, franchisees and suppliers can freely exchange ideas without fear of losing their competitive edge.

The FCA currently has more than 600 franchise systems and suppliers in its membership base. This strong commitment to belonging demonstrates the relevance and value brought to the sector by the FCA.

MAJOR SERVICES AND INITIATIVES The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this, in turn, depends on profitable and happy franchisees.

The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community – including franchisees, franchisors, employees and their local economies and communities.

In addition to a commitment to the highest industry standards, the FCA facilitates a number of services and initiatives to assist in promoting and advancing the role of franchising in Australia, as well as supporting its members.

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The FCA Franchise Academy is the premier training provider for the sector committed to providing franchisors, franchisees, franchise consultants and suppliers with the best education programs available.

The program offers existing and aspiring franchise professionals and entrepreneurs the opportunity to grow professionally and reach a recognised standard of excellence within the local and international franchise community.

More than 40 Australian franchise professionals are currently participating in the CFE program, representing more than 35 franchise businesses, with 17 franchise professionals so far gaining CFE accreditation.

Women in Franchising Committee In 2007, the FCA announced the introduction of the Women in Franchising Committee (WIF), dedicated to promoting and advancing the achievements of women in franchising and small business.

The aim of the WIF Committee is to increase female participation in franchising. It aims to be a professional, organised group within the FCA that will provide women inside and outside the sector with information and encouragement, as well as genuine opportunities for contribution, networking and professional development.

The National Franchise Convention The FCA hosts the annual National Franchise Convention. The Convention brings together the Australian franchise community – including successful business people, CEOs, government

officials and industry advisors – to enjoy education, networking and business development opportunities.

Traditionally a three-day event, the National Franchise Convention also includes a trade exhibition where suppliers to the franchise sector can showcase their products and services.

The convention is open not only to those in franchising circles but also to the small business sector generally and it is not necessary to be an FCA member to attend.

The 2016 Convention (NFC16) will be held in Canberra in October. For more information contact info@franchise.org. au or visit www.franchise.org.au.

FCA Excellence in Franchising Awards The FCA Excellence in Franchising Awards recognise and reward companies and individuals within the Australian franchise sector and provide a platform for entrants to showcase their achievements on the national stage.

The Awards are open to FCA member companies only and are committed to ensuring that franchisors, franchisees and suppliers to the sector are appropriately represented.

Success at the Awards can increase brand recognition, customer enquiries and media coverage. It can boost company morale and help attract the best talent to companies.

The Excellence in Franchising Awards ceremony is held in conjunction with the National Franchise Convention and is the pinnacle of the franchising year.

Past winners include: • 2015 Australian Established Franchisor of the Year, Boost Juice Bars; • 2015 Franchise Woman of the Year, Marlies Hobbs (Paleo Café); and • 2015 Multi-unit Franchisee of the Year, Irene and Ian Hughes (Poolwerx) and many more.

Hall of Fame The Australian Franchise Hall of Fame was established in 2003. During its creation, the selection panel searched

back to the origins of franchising in Australia and, by a meticulous process of elimination, identified the groundbreakers, influencers, quiet achievers, selfless contributors and outstanding performers who endured the trials and laid the foundations of the sector’s success.

Now, it is members of the Hall of Fame itself who induct new entrants.

The sole criterion is an outstanding contribution to franchising – whether as a franchisor, franchisee, academic, lawyer, consultant, politician, financier – whomever.

The 2015 Hall of Fame inductee is Janine Allis, founder of Boost Juice Bars.

FCA MEMBER STANDARDS Members of the FCA receive many benefits which help businesses keep informed and connected with the franchise sector and facilitate education.

One of the hallmarks of a reputable sector is a commitment to high standards of personal and professional conduct. This enhances public perceptions of franchising, helps safeguard the investments of franchisors and the businesses of franchisees, protects franchise networks from unfair or unethical attack and provides guidance for those seeking to commence their franchising journey.

The FCA encourages its members to maintain standards of conduct worthy of franchise sector professionals. The Member Standards are designed to provide members of the FCA with an authoritative guide on acceptable standards of conduct.

The FCA believes the Australian franchise sector to be well regulated with the Franchising Code of Conduct (the Code) allowing for affordable, efficient dispute resolution procedures and disclosure provisions to assist and guide the sector. It also considers that the relationship between the franchisor and the franchisee can be developed even further with best practice guidelines in the form of FCA Member Standards.

It is the FCA’s view that a member gains significant market benefit in identifying themselves with FCA membership

and as such the business practice and activities of members should work towards franchise best practice.

MEMBER OBLIGATIONS All FCA members are expected to conduct their franchising activities professionally and in accordance with Australian law. They are expected to comply with agreed minimum standards of conduct. The FCA considers the following standards to be relevant to members: • Members of the FCA shall abide by all relevant State and Federal laws including, in particular, the Franchising Code of Conduct and the Competition and Consumer Act. Within 14 days of a written request by the FCA, a member shall furnish to the FCA a copy of its current disclosure document, franchise agreement and any other documentation or advertising material used in connection with the appointment of a franchise.

• No member shall imitate the trademark, trade name, corporate name, slogan, or other mark of identification of another member of business in any manner or form that would have the tendency or capacity to mislead or deceive.

• Members will become familiar with the content of these Member Standards

and draw them to the attention of clients as appropriate from time to time.

• A member, be they a franchisor, vendor, franchisee, franchise broker, or representative of a franchise system should not sell a franchise if at the time the franchisor or vendor franchisee knew or ought to know that a reasonably competent franchisee would be unlikely to be able to successfully operate the franchise.

• Members are expected to behave professionally and refrain from illegal, unethical or improper dealings or otherwise act contrary to the image of franchising or the FCA. The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this in turn, depends on profitable and happy franchisees. The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community - including franchisees, franchisors, employees and their local economies and communities.

The Franchise Council of Australia 1300 669 030 info@franchise.org.au www.franchise.org.au

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chapter 16

Franchising in New Zealand

Graham Billings, Executive Director, Franchise Association of New Zealand

T

he franchise sector of the New Zealand economy is substantially larger than most people realise. The number of units operating with business format franchise systems has increased considerably since 2003 when a major survey was conducted. The Franchising New Zealand 2010 survey conducted by Massey University, Auckland and Griffith University, Queensland found 423 active franchise systems in New Zealand compared with an estimated 350 in 2003. The survey also estimated a total 23,600 franchisee units, which was a 92 per cent increase over the seven years.

The most recent survey, Franchising New Zealand 2012, however, found that system growth had slowed in the previous two years and that there were now approximately 446 active business format franchise systems. Whilst the number of franchise units had fallen slightly to 22,400, the level of employment in the franchising sector had grown by more than 25 per cent to over 100,000 people.

The franchise model is operated across all sectors of business. In New Zealand, franchising has comparatively fewer businesses in the retail sector compared with many other countries, but is comparatively stronger in home and business-tobusiness services. Indicative of the entrepreneurial spirit of New Zealanders, approximately 88.0 per cent of franchises operating here are home-grown

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and despite the economic situation, there are some franchise systems that are still experiencing growth.

attention to the Franchise Association of New Zealand’s Code of Conduct as an area where self regulation was working.

Franchising in New Zealand continues to play an important role in the economy with an estimated contribution of between $19.4 billion and $21.0 billion in turnover.

Despite the substantial difference in the regulatory environments between New Zealand and Australia, the two 2012 surveys showed remarkably similar levels of franchising disputes.

The Franchise Association of New Zealand (FANZ)

Buying your New Zealand Franchise

If you are looking for a business opportunity or needing advice on franchising, our recommendation is that you don’t sign anything until you have asked the question: “Are you a member of the Franchise Association of New Zealand?”

Buying the right franchise can have many benefits over the stand-alone business, not least of which is that you can potentially purchase into a franchise system that has a proven track record and one where you will receive all the help you need to become successful.

Members of the Franchise Association are the franchise professionals, committed to uphold ‘Best Practice in Franchising’ and the Association works hard to promote the benefits of dealing with members, both for those looking to purchase a franchise and also those who need to gain professional advice

As a prospective franchisee, an important part of your due diligence should be to establish whether or not the franchise you are considering is a Member of FANZ. Don’t be misled by a statement such as, “we are not members but we abide by their Codes” as we have no powers to intervene unless the franchise is actually a Member. You should also take the free online training course for prospective franchisees that you can access through the FANZ website and then search for the right franchise to buy through the FANZ web directory, buyafranchise. co.nz.

The benefit of FANZ membership for franchisees was recognised in the New Zealand Prospective Franchisees Survey*. The survey found that 75.7 per cent of prospective franchisees considered membership of FANZ important or very important, when considering a franchise to buy into.

As the peak body for the franchise community in New Zealand, the Association makes representations to Government on issues of concern to franchisors and franchisees including such issues as proposed legislation; new business support programmes and business taxation. The Association often conducts email surveys of members on key issues to gain valuable feedback prior to making a submission.

Unlike a number of other countries in the world, including Australia, franchising in New Zealand is governed by the same commercial laws as any other business.

In 2008 the Ministry of Economic Development called for submissions on the possibility of introducing franchise specific regulations following a high profile fraud case. In 2009, however, the Minister of Commerce concluded that there was no need at that time for the introduction of franchise-specific regulations and went on to say that that there was little evidence of widespread problems in the sector. He drew

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Of course, there are franchise systems such as McDonalds who are currently not in membership but who operate ethically and provide valuable business opportunities for the prospective franchisee. In all cases, however, you should ask the franchisor to explain to you why they are not members.

For a franchisor to gain membership of the Association requires that they submit their documentation for scrutiny to ensure that their Franchise Agreements contain all the elements required under the Association’s Codes and Rules.

Some of the key elements that are required are: • Full and proper disclosure of matters important for a prospective franchisee to know and understand.

• A seven-day cooling off period before a prospective franchisee is finally committed to the purchase.

• A requirement that the prospective franchisee produces a certificate their solicitor to the effect that they have

had the agreement explained to them – or a signed statement that they have declined to take independent legal advice.

• If things go wrong, compulsory mediation by a FANZ appointed experienced franchise mediator is a first step in dealing with the issue.

The Association’s independent Scrutineer carries out compliance checks on a biennial basis to ensure that documentation maintains the standards that are required.

Carrying out your due diligence on every aspect of your intended franchise system is vitally important. The New Zealand Prospective Franchisees* survey found that over 70 per cent of prospective franchisees met with three or more franchisors before making up their minds and nearly 75 per cent talked to three or more franchisees of their intended franchise system as part of their decision making process.

If your franchise system is in membership, you have the ability to make a formal complaint to the Complaints Panel if you believe that your franchisor is in breach of the Association’s Codes or Rules. The Complaints Panel is fully independent of the Board of FANZ and its members are experienced in franchising both from a legal and practical standpoint. If your complaint is upheld, the franchisor can be required to rectify the situation or face a range of penalties that are contained within the Association’s Code of Practice.

If the franchise you are going to purchase is from a Member of FANZ, you too will be required to sign up to the Association’s Code of Conduct and Code of Ethics to ensure that as a franchisee you undertake to maintain ‘Best Practice’.

In addition to standards and compliance, franchisors, franchisees and service provider members gain much from membership to the Association. Apart from the significant marketing advantage of being able to use the Association’s logo as a sign of credibility, membership also opens up a whole range of opportunities to advance their knowledge and learn from the experience of others. This is a unique advantage not available to non-member franchise systems and was clearly demonstrated at Annual Conferences

where first time attendees regularly comment that they are amazed by the amount of advice and information that was freely exchanged by members.

As a Member or the franchisee of a Member you have the opportunity to enter the prestigious annual awards, which culminate in a gala awards dinner in November each year. These awards are based on an internationally recognised business excellence system and not only provide you with the opportunity to showcase your business, but also gain valuable insight into the opportunities to improve your business from the feedback reports provided by the evaluators. There are entry categories for both franchise systems and franchisees and winners regularly use their success in marketing campaigns.

Exporting Your Franchise to New Zealand For an Australian franchisor coming into New Zealand it is a relatively straight forward process from a legal point of view. Most systems that come into New Zealand from Australia set up a local company both to protect intellectual property in New Zealand as well as to ensure a ‘foothold’ in New Zealand.

It is important to get trademarks registered in New Zealand as early as possible. It is not an expensive process but should be considered well before actually arriving in New Zealand.

If the Australian franchisor is operating directly in New Zealand then the franchise agreement should be reviewed by a New Zealand lawyer and made subject to New Zealand law and to New Zealand jurisdiction for ease of franchise rights enforcement. Reputable Australian systems that come here ensure that they have a disclosure document that is relevant to New Zealand circumstances as well as a cooling off period etc. A number of Australian systems have made, as a key feature of setting up in New Zealand, an early application to join the FANZ especially as the FANZ requirements for disclosure differ in some ways from those required under the Australian regulations.

Proper disclosure documents, cooling off period and mandatory mediation as a dispute resolution process are all part of the voluntary Code of Practice to which all FANZ members are required

to adhere. It certainly enhances the reputation of the system operating in New Zealand. Obviously, if a Master Franchisee is appointed in New Zealand then having that franchisee become a member of the FANZ is likely to be perceived as a system which respects the maintenance of high standards.

In spite of a minority of lawyers and accountants seeing franchising as something akin to the Wild West, the vast majority of lawyers, accountants and business brokers throughout New Zealand have a reasonable understanding of franchising and the benefits it can bring to franchisees.

There is a growing number of lawyers, accountants and business brokers who specialise in franchising.

There is still a good deal of education to be undertaken for the public about avoiding doubtful franchise systems, but the trend is for specialised business brokers to promote healthy systems and to steer people away from the moonlight operators.

The majority of the banks in New Zealand now have a strong presence in the franchise industry and bear in mind that all the major banks in New Zealand are Australian owned. There are reputable franchise consultants in New Zealand with well-established track work records and for anyone who attends the annual FANZ conference it is manifest to observe that there is a strong and proactive congeniality within the franchise industry in New Zealand.

There are a small number of dedicated and respected franchise consultants in New Zealand who can be invaluable in modifying systems coming into this country. Involving their use can considerably diminish the likelihood of a legal claim being brought against a franchisor coming across from Australia.

Be aware that employment laws in New Zealand are similar to Australia and dismissing staff is not an easy process.

Also New Zealand has an act called the Resource Management Act which, coupled with the Building Act, means that obtaining building consents for shop fit outs can be slow and expensive.

It is vital to stress the need to do plenty of homework.

Obtaining sound taxation advice is essential before coming into New Zealand. There is a withholding tax system for payment of royalties and

other fees from New Zealand to Australia but there is plenty of advice available from accountants who understand the taxation laws between the two countries.

It is important to remember that GST applies to everything in New Zealand (even food items) and the tax structure here is somewhat different from Australia. For a start there is no such thing as stamp duty. The government Kiwi Saver superannuation scheme requires contributions from employers to be made when employees opt in to the scheme.

It is also important to know that we have the Personal Properties Securities Act which is a system of an online registration of all charges (e.g. what used to debentures for companies) against both individuals and companies as security for moneys lent and where goods and services are supplied on credit.

New Zealand has recently been named as the 5th highest ranking country based on the United Nations Development Programme which has regard to the standard of living of its people, its population’s access to knowledge and its population’s chances of living a long and healthy life.

There are many success stories for Australian systems entering into New Zealand. A point to remember, however, is that the disposable income of New Zealanders is not quite the same as that of Australians. Having said that, the lifestyle differences between Australia and New Zealand are not significant and so long as the homework and planning are done carefully then there are good prospects for Australian systems to enter into New Zealand and becoming successful. *New Zealand Prospective Franchisees – Franchize Consultants Ltd and franchisebusiness.co.nz - April 2011.

Additional legal commentary provided

by Rory McDonald – McDonald Lewis Law. Graham Billings Executive Director Franchise Association of New Zealand NZ 09 274 2901 www.franchiseassociation.org.nz

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Franchise Listings Categories AUSTRALIA

Signs & Graphic Services......................................................... 119

Accounting & Financial Services. ................................................................. 92

Trade & Services......................................................................... 119

Advertising & Marketing.......................................................................................... 93

Travel............................................................................................. 119

Automotive Products & Services ................................................................. 94

Vending.......................................................................................... 119

Beauty Products & Services................................................................................ 95

Workplace Health & Safety..................................................... 119

Building Products & Services........................................................................... 96 Business Services............................................................................................................. 97 Children’s Products & Services..................................................................... 99 Cleaning Services............................................................................................................. 99 Clothing Alterations & Drycleaning..................................................... 100 Computer Products & Services.................................................................... 101 Distribution. ......................................................................................................................... 101 Educational & Training Systems. ................................................................ 101 Electrical Safety Testing.................................................................................... 102 Employment & Personnel Services.......................................................... 102 Entertainment.................................................................................................................... 102 Event / Party Products & Services. .......................................................... 102 Food – Bakeries................................................................................................................. 103 Food – Coffee & Cafés.............................................................................................. 103

Telecommunications................................................................. 119

NEW ZEALAND Accounting & Financial Services. .............................................................. 120 Advertising & Marketing....................................................................................... 120 Automotive Products & Services............................................................... 120 Beauty Products & Services............................................................................. 120 Building Products & Services........................................................................ 120 Business Services.......................................................................................................... 122 Children’s Products & Services.................................................................. 122 Cleaning Services.......................................................................................................... 123 Computer Products & Services.................................................................... 123 Distribution. ......................................................................................................................... 123 Educational & Training Systems. ................................................................ 123 Entertainment.................................................................................................................... 124

Food – Restaurants & Dining Rooms....................................................... 105

Food – Bakeries................................................................................................................. 124

Food – Retail......................................................................................................................... 106

Food – Coffee & Cafés.............................................................................................. 124

Food – Take Away............................................................................................................. 107

Food – Restaurants & Dining Rooms....................................................... 124

Hairdressing........................................................................................................................ 109

Food – Retail......................................................................................................................... 125

Health & Fitness............................................................................................................... 109

Food – Take Away............................................................................................................. 125

Home Based Businesses........................................................................................... 110

Health & Fitness............................................................................................................... 125

Home Services. ................................................................................................................... 110

Home Services. ................................................................................................................... 126

Hotels, Motels & Apartments......................................................................... 112

Hotels, Motels & Apartments......................................................................... 126

Internet...................................................................................................................................... 112

Landscaping & Gardening.................................................................................... 126

Landscaping & Gardening.................................................................................... 112

Mobile Franchises......................................................................................................... 126

Mobile Franchises......................................................................................................... 112

Pool & Spa............................................................................................................................... 127

Pet Stores, Products & Services................................................................ 113

Printing & Copying........................................................................................................ 127

Photography. ...................................................................................................................... 114

Real Estate & Property Services.................................................................. 127

Pool & Spa............................................................................................................................... 114

Recreation & Leisure. ................................................................................................. 127

Printing & Copying........................................................................................................ 114

Rent or Hire........................................................................................................................... 127

Promotional Merchandising. .......................................................................... 115

Retail............................................................................................................................................. 127

Real Estate & Property Services.................................................................. 115

Travel........................................................................................................................................... 128

Recreation & Leisure. ................................................................................................. 115

Vending....................................................................................................................................... 128

Rent or Hire........................................................................................................................... 115

Workplace Health & Safety............................................................................... 128

Retail............................................................................................................................................. 116

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AUSTRALIAN franchise listings

accounting & financial services ABLS - Franchise Loan Specialist PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 ACTION CASH LOANS PO Box 618W Ballarat West VIC 3350 Phone: 03 53329889 AMX FINANCIAL SERVICES PO Box 3100 Southport QLD 4215 Phone: 1300 269 562 ANZ MOBILE LENDING Level 7, 833 Collins Street Docklands VIC 3008 Phone: 1800 805 805 AUSSIE HOME LOANS Level 23, 363 George Street Sydney NSW 2000 Phone: 02 8297 0309 AUSSIE MORTGAGE MASTERS PO Box 2033 Ocean Keys Clarkson WA 6030 Phone: 1300 666 186 AUSTRALIAN MORTGAGE BROKERS PO Box 255 Pennant Hills NSW 1715 Phone: 1300 276 537

CM FINANCIAL Phone: 1300 922 177 CITIWIDE FRANCHISING PTY LTD PO Box 189 North Melbourne VIC 3051 Phone: 03 9326 6300 CRA COST REDUCTION ANALYSTS 7 Tingara Pl Forestville NSW 2087 Phone: 1300 360 647

ECHOICE L/9 50 Bridge St, Sydney NSW 2000 Phone:1300 302 914 EXPENSE REDUCTION ANALYSTS Suite 601/ 301 George Street Sydney NSW 2000 Phone: 02 8014 8852 EXPRESS BOOKKEEPING PO Box 1284 Oxley QLD 4075 Phone: 07 3379 7174 EZYACCOUNTS PO Box 4900 Robina Town Centre QLD 4230 Phone: 1300 313 397

BABO GROUP PTY LTD Level 1, 12 Cramer Street Preston VIC 3072 Phone: 03 9471 0092

BUSINESS MECHANIC 5/40 Lake Road Port Macquarrie NSW 2444 Phone: 02 6583 8386 BUSY BOOKKEEPING PO Box 851 Robina Qld 4226 Phone: 1300 650 448 BENDIGO AND ADELAIDE BANK LIMITED Bendigo Centre, PO Box 480 Bendigo VIC 3552 Phone: 1300 361 911 CABOT SQUARE WA 4-5/253 Ocean Keys Boulevard Clarkson WA 6030 Phone: 08 9408 6596 CASH LOAN MONEY CENTRES 28C Irving Street Footscray VIC 3011 Phone: 0402 033 751 CFO ON-CALL 5/3 Racecourse Road West Gosford NSW 2250 Phone: 1300 362 436 CAPITAL TRUST Locked Bag 7500 McMahons Point NSW 2060 Phone: 1800 131 507 CLUB FINANCIAL SERVICES Address: 1/240 Caroline Springs Blvd, Caroline Springs VIC 3023 Phone: 03 8390 1777

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Dr Michael Schaper.

DESTINY FINANCIAL SOLUTIONS U 14/ 40 Lord St East Perth WA 6892 Phone: 08 6102 3255

AUSVANCE Level 3 10 Philip Street Parramatta NSW 2150 Phone: 1300 760 930

BOOKS ONSITE 27/101 Collins St Melbourne VIC 3000 Phone: 1300 226 657

“Committing to a franchise is a big financial decision.”

Fifo Capital Australia Pty Ltd L16, 390 St Kilda Road Melbourne VIC 3004 Phone: 1300 139 557 Contact: Jane Lombard Email: jane@thefranchiseshop.com.au Website: www.fifocapital.com.au Business description: Established in 2005, Fifo Capital is the market leader in alternative business finance.

Our unique business model means that you can work from home, to the hours that suits your lifestyle and make a 50% return on your capital.

Even better - capital can be insured so the risks are extremely low.

Several multi-millionaires have been made by simply following the Fifo Capital model.

Contact us now and make your dreams a reality.

Year established: 2008 Number of franchise outlets: 76 Initial franchise fee: $49,500 + GST Investment required: $200K Training & support: 1 week training at our Head office plus 6 weeks business coaching plus 12 months intensive business development coaching.

Locations available: National

“In Australia franchised businesses contribute upwards of $160 billion to GDP per annum.”

Professor Lorelle Frazer.

FIRST CLASS ACCOUNTS Suite 8, 34-36 Glenferrie Drive Robina Qld 4226 Phone: 1800 118 611 Fax: 07 5578 9028 Email: info@firstclassaccounts.com Website: www.firstclassaccounts.com Business description: First Class Accounts is Australia’s leading bookkeeping franchise with over 160 franchisees nationally. We are looking for motivated individuals who wish to develop their own business while being part of a supportive nationwide network.

First Class Accounts operators take pride in delivering a range of services to help small and medium-sized businesses work smarter through delivery of accurate bookkeeping services, timely management reporting, compliant tax and statutory returns, set-up of accounting software and cash flow management.

Membership: FCA, AAT Year established: 2000 Number of franchise outlets: 170+ Investment required: under $40,000 Training & support: 9 week induction training, ongoing regular workshops, webinars, phone support and forum Locations available: Australia nationwide

First Class Capital Level 12 50 Margaret Street Sydney NSW 2000 Phone: 02 9098 0860 Contact: Greg Prussia Email: Info@firstclasscapital.com.au Website: www.firstclasscapital.com.au Business description: First Class Capital is an Independent Australian finance company that provides solutions to the cash flow problems that are faced by Australian small to medium sized businesses. We are a company that embraces technology by providing our solutions through a fully automated internet based system, streamlining the process making it quick and effortless for our clients use.

Offering 5 core financial products means we have a solution to assist you with your cash flow needs.

Membership: FCA Number of franchise outlets: 26 Initial franchise fee: $40,000 +GST Training & support: Yes Locations available: Nationally

H&R BLOCK PO Box 147 Thornleigh NSW 2120 Phone: 02 9483 3220

PARK FIRST HOME LOANS PO Box 207 Toowong Qld 4066 Phone: 07 3217 8799

INTELLIGENT ACCOUNTS 17/924 Pacific Highway Gordon NSW 2072 Phone: 1300 889 435 JIM’S BOOKKEEPING Phone: 131 546

THE INTERFACE FINANCIAL GROUP

JIM’S FINANCE PROFESSIONALS Phone: 131 546 LEDGERS BOOKKEEPING GPO Box 3377 Sydney NSW 2001 Phone: 1800 533 437

MAS Tax Accountants 267 Nepean Hwy Edithvale VIC 3195 Phone: 1300 627 829 Fax: 03 8640 0509 Contact: Alan Maddick Email: alanmaddick@mastax.com.au Website: www.mastax.com.au Business description: Offering a range of high quality services including Accounting, Tax and Financial Services, most franchisees are CPA or CA qualified and specialise in one or two areas such as Tax, SMSF or Financial Advice. The benefit of joining the MAS Tax system is the branding, marketing and training available to the franchisees.

We have a very hands-on approach, that includes the provision of salespeople and telemarketers permanently employed to present, often off-site, to a room full of prospective clients to assist the franchisee get clients. We are always looking for motivated professionals to join our growing network in all states and territories; both those with existing businesses needing access to our services and those starting their business with us.

Year established: 2008 Number of franchise outlets: 51 Initial franchise fee: $20,000 - $75,000 Investment required: $20,000 - $75,000 Training & support: Extensive training and support both initially and on an ongoing basis.

Locations available: Available Australia-wide but limited opportunities exist in Metropolitan Melbourne.

MORTGAGE CHOICE 229 Level 10, 100 Pacific Highway North Sydney NSW 2060 Phone: 1300 650 330 MORTGAGE HOUSE Level 34, 101 Miller Street North Sydney NSW 2060 Phone: 02 8116 2000/ 133144 MR TAX REFUND Level 1/80 Bulwer Street Perth WA 6000 Phone: 1300 829 227 OASIS HOME LOANS 12 Charles St Lawson NSW 2783 Phone: 02 4759 2690

RAMS FINANCIAL GROUP PTY LTD Level 7/17 York Street, Sydney Phone: 1800 616 082 Contact: Scott Little Franchise Recruitment Manager Email: Scott_Little@rams.com.au Website: RAMS.com.au Business description: RAMS is one of Australia’s most successful and well recognised home loan experts. Since the launch of the RAMS brand in 1995, RAMS has developed a reputation for offering home buyers competitive rates, innovative products and great local service. Building on our success as home loan experts, we also offer customers award winning transaction accounts and high interest savings accounts. Our products will assist you to tailor solutions for your customers’ needs, and with exceptional customer service this can help you achieve your goals as a franchise owner.

Membership: FCA Year established: 2003 Number of franchise outlets: 81 Initial franchise fee: $35,000 + GST Investment required: Sufficient operating capital required Training & support: RAMS has developed an extensive learning and development curriculum covering a wide range of topics such as lending, sales, products and operating their own business.

Locations available: NSW, VIC, QLD, WA RAMS Financial Group Pty Limited ABN 30 105 207 538 AR 405465 Australian credit licence 388065. Credit provider and issuer of RAMS deposit products: Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

REFUND GROUP PO Box 107 RBH Post Office QLD 4029 Phone: 1300 733 863 RESI MORTGAGE CORPORATION PO Box 12 Broadway NSW 2007 Phone: 02 9280 0007 or 136 126 SMARTLINE Level 2, 2-4 Lyonpark Road North Ryde NSW 2113 Phone: 02 9855 4200 or 131497

Phone: 1300 940 908 Website: www.interfacefinancial.com.au Email: ifg@interfacefinancial.com Contact: David T. Banfield Business description: The Interface Financial Group (IFG) franchisees provide short-term working capital through a proven and innovative invoice discounting system. IFG has been operational for over 40 years with franchisees and licensees in Australia, the U.S., Canada, the U.K., Ireland, New Zealand, Singapore, Mexico, and South Africa.

The new concept, IFG 50/50 franchise, offers all the same great benefits as The Interface Financial Group “standard’ franchise, but with some very significant enhancements, and a lower entry level.

IFG 50/50 franchisees syndicate all transactions 50/50 with IFG-the franchisor, and that means less working capital required to fund transactions; IFG does the bulk of the due diligence and the ‘paperwork’ for the transactions; and IFG 50/50 franchisees will concentrate their efforts on building the referral relationships – they do the ‘people work’. A very innovative leverage program has also been introduced to allow franchisees to grow their capital even faster.

Year established: 1972 Number of franchise outlets: Over 150 Investment required: $50,000 - $100,000 Training & support: Extensive local training and support provided.

Locations available: Opportunities exist nationwide for unit franchisees.

Advertising & Marketing AARROW ADVERTISING 18 Sydenham Road Brookvale NSW 2100 Phone: 0422 133 300 BILLBOARD CONNECTION PO Box 3045 Monash Park NSW 2111 Phone: 1800 662 663 BRAND MUSIC Studio 3/216 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9005

STRATEGIC LIFESTYLE SOLUTIONS Phone: 1800 011 827

COFFEE NEWS 16 Marlin Street Thornside QLD 4158 Phone: 1300 660 865

STRATTON FINANCE PO Box 5012 South Melbourne VIC 3205 Phone: 1300 787 288

FOUNDATION WORKS PTY LTD Ground Floor, 435A-437 Kent Street Sydney NSW 2000 Phone: 02 8093 8050

SUCCESS TAX PROFESSIONALS 6/50 Ladner Street O’Connor WA 6163 Phone: 08 9337 4440

MAILPOST 1/462 King Georges Rd, Beverly Hills NSW 2209 Phone: 1300 624 576

TAXASSIST 31 Horne St Elsternwick VIC 3185 Phone: 03 9528 3333

MINICARDS PO Box 718 Tugun QLD 4224 Phone: 0414 987 140

THE BOOKKEEPING NETWORK 90 Woodhall Street Stirling WA 6021 Phone: 08 9349 9189

PICK N SAVE AUSTRALIA PO Box 174 Hindmarsh SA 5007 Phone: 0400 300 555

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AUSTRALIAN franchise listings PINSOURCE 11 Myrtlebank Terrace Stonyfell SA 5066 Phone: 08 8312 3579

AUTO SPARK PO Box 1000 Joondalup WA 6916 Phone: 08 9300 2555

GEOWASH Level 5 574 St Kilda Rd Melbourne VIC 3004 Phone: 1300 CARWASH

SMART SAVER 114 Mt Pleasant Road Belmont VIC 3216 Phone: 03 5249 8388

BOB JANE T-MARTS 471 Williamstown Road Port Melbourne VIC 3207 Phone: 03 9091 0777

GLASS TECHNOLOGY 3/42 Kayleigh Drive Buderim QLD 4556 Phone: 0402 755 887

UTTER PROFESSIONALS 16-429 The Blv Kirrawee NSW 2232 Phone: 1300 769 952

BRAKES PLUS 14 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9636

GOODYEAR AUTOCARE 82 Dandenong Road West Frankston VIC 3199 Phone: 13 23 43

THE BEST OF PO Box 951 Flagstaff Hill SA 5159 Phone: 08 8358 6112

BRIDGESTONE SELECT GPO Box 2200 Adelaide SA 5001 Phone: 02 8756 4516

GREASE LIGHTNING 284A McDonald Street Yokine WA 6060 Phone: 1300 776 338

WAIVESTAR GROUP 78 – 82 Chifley Drive Preston VIC 3072 Phone: 03 9484 9650

CAR CARE AUSTRALIA PO Box 116 WA 6014 Phone: 1300 227 227

IAN DIFFEN THE TYRE FACTORY (WA) 65 Howe St Osborne Park WA Phone: 08 9444 1122

CAR KIT COMPANY 1/1 Campbell St Artarmon NSW 2064 Phone: 1800 227 548

JAX TYRES Locked Bag 2300 St Leonards NSW 1590 Phone: 02 9964 4000

CARGROOMERS PO Box 6067 Yatala QLD 4207 Phone: 07 3807 7577

JIM’S CAR CLEANING Phone: 131 546

Automotive Products & Services A1 MOBILE RADIATORS 77A Education Road Happy Valley SA 5159 Phone: 1300 781 228 ABS AUTO BRAKE SERVICE 76-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 ALLOY MOTOR ACCESSORIES 6 Geonic Street Woodridge QLD 4114 Phone: 07 3208 2266 AUS-DENT 605 Latrobe Street Ballarat VIC 3350 Phone: 03 5336 2880 AUTOBARN 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 AUTO BODY CAPTAIN 1/ 1 Mitchel Rd Brookvale NSW 2100 Phone: 0433 970 462 AUTO KLENE 1/83 Merrindale Drive Croydon Vic 3136 Phone: 1800 001 207 AUTO MASTERS AUSTRALIA PO Box 1517 Applecross WA 6953 Phone: 08 9316 1117 AUTOMATCH AUSTRALIA PO Box 316-W Westcourt QLD 4870 Phone: 07 4051 1995 AUTOMOTIVE SERVICE SOLUTIONS Unit 3/ 121 Newmarket Rd Windsor QLD 4030 Phone: 07 3857 9500 Auto One Australia Unit 1/40 Carrington Road Castle Hill NSW 2154 Phone: 02 8845 1111 AUTO PRO 76-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 AUTO SHINE U8, No 13 Pioneer Avenue Tuggerah Business Park Tuggerah NSW 2259 Phone: 1300 356 595

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CITY DISCOUNT TYRES (SA/NSW) 909 Plenty Road Kingsbury VIC 3083 Phone: 03 9375 5600 CLUB ASSIST 237-239 Frankston-Dandenong Rd Dandenong VIC 3175 Phone: 03 9797 8600

JIM’S WINDSCREENS Phone: 0417 165 236 MAGIC HAND CARWASH 15 Hood Street Collingwood VIC 3066 Phone: 03 9419 7419 MIDAS AUTO PO Box 2429 Gladston Park VIC 3043 Phone: 13 MIDAS (6432)

COLOR TECH SYSTEMS 1/221 Eastern Valley Way Middle Cove NSW 2068 Phone: 1800 727 282

MINI-TANKERS AUSTRALIA PO Box 399 Turramurra NSW 2074 Phone: 02 9440 5544

COOPER AUTOMOTIVE PO Box 886 Rosny Park TAS 7018 Phone: 1300 15 15 55

MOBILE AUTO HOSES Unit 8, 24 Redcliffe Gardens Dr Clontarf QLD 4019 Phone: 1300 880 424

CUSTOM CAR CARE 6/73 Dobney Ave Wagga Wagga NSW 2650 Phone: 02 6925 4741

DENT MASTERS AUSTRALIA 36 Banks Ave North Turramurra NSW 2074 Phone: 02 9440 0500

MOBILE PLASTIC & VINYL REPAIRS 3/16 Veronica Street Capalaba QLD 4157 Phone: 07 3245 2055

DRI WASH N GUARD PO Box 3410 Narellan NSW 2567 Phone: 02 4648 6100 ENDRUST PTY LTD 4 Binbil Street Albion QLD 4010 Phone: 07 3854 1075

MOTIVITY FRANCHISING Phone: 0425 239 863 NANOTEK CAR CLEANING PO Box 375 North Richmond NSW 2754 Phone: 1800 Nanotek (626 683) NATRAD RADIATORS & AUTO AIR 252-256 Hammond Road Dandenong South VIC 3175 Phone: 03 9795 1255

EUROPCAR Phone: 03 9330 6178

NEW LIFE REPAIR SERVICES Unit 5/634-644 Mitcham Road Vermont VIC 3133 Phone: 03 9873 7745

EVERGLO COMPLETE CAR DETAILING PO Box 912 Flagstaff Hill SA 5159 Phone: 1300 611 989

NISSAN MOTOR COMPANY Locked Bag 1450 Dandenong South VIC 3164 Phone: 03 9797 4111

FIXZIT AUSTRALIA Unit 1, 101 Jijaws Street Sumner Park QLD 4074 Phone: 1300 726 806

NO WET WATERLESS CARCLEAN Phone: 1300 731 566

FLUIDRIVE AUTOMATIC TRANSMISSIONS Phone: 03 9372 7683

NOVUS AUSTRALIA Unit 1, 2 Jenner Street Nundah QLD 4012 Phone: 07 3625 2400

GASPOWER 408 Newcastle Street Perth WA 6000 Phone: 08 9227 9013

OPPOSITE LOCK 592 Whitehorse Road Mitcham VIC 3132 Phone: 03 9873 8279

OZZY TYRES Unit 1-3/200 Hoxton Park Road Hoxton Park NSW 2170 Phone: 02 9825 0355

ULTRA TUNE Unit 15, 762 Toorak Rd Glen Iris VIC 3146 Phone: 03 9815 9200

PEDDERS SUSPENSION 6 Bridge Road Keysborough VIC 3173 Phone: 03 9706 3500

UTICOLOR Phone: 1800 811 224

PIRTEK FLUID SYSTEMS 3-5 Garling Road Kings Park NSW 2148 Phone: 02 8822 9000 PRO-AXLE AUSTRALIA 3G, 49 The Northern Road Narellan NSW 2567 Phone: 02 4647 1867

VIP CAR CARE Phone: 1300 767 160

Beauty Products & Services ALPHA-H CONCENTRATED SKINCARE PO Box 905 Oxenford QLD 4210 Phone: 07 5529 4866

RUST FREE (AUSTRALIA) 20 Unwin Street Moorooka QLD 4105 Phone: 07 3892 4992 RYCO 24•7 19 Whitehall Street Footscray VIC 3011 Phone: 133 247 SELECT CLEANING Suite 441, 29 Smith Street Parramatta NSW 2150 Phone: 1800 153 483 SHINE HAND CAR WASH 296 Collins Street Melbourne VIC 3000 Phone: 1300 392 466 SNAP-ON TOOLS (AUSTRALIA) PTY LTD PO Box 6077 Seven Hills NSW 2148 Phone: 1800 762 766 SPEEDLINER AUSTRALIA 429 Frenchville Road Frenchville QLD 4701 Phone: 07 4961 1290 SUPERFINISH EXPRESS PO Box 85 Redcliffe QLD 4020 Phone: 07 3284 8055 THE CAR KIT COMPANY 1/1 Campbell St (Cnr Clarendon St) Artarmon NSW 2064 Phone: 1800 227 548 THE LEATHER & VINYL DOCTOR 9 6-8 Enterprise Street Molendinar QLD 4214 Phone: 1300 453 284 THE TYRE FACTORY 69-71 Lonsdale St Dandenong VIC 3175 Phone: 03 8710 8973 TINT A CAR 275 Canterbury Road Canterbury VIC 3126 Phone: 03 8809 2700 TOTAL TOOLS 19 Grimes Court Derrimut VIC 3030 Phone: 0481 006 715 TOUCH UP GUYS Unit 4, 8-10 Hampton Road Burleigh Heads QLD 4220 Phone: 07 5522 0039 TOWFIX 132 West Burleigh Road Burleigh Heads QLD 4220 Phone: 0400 611 416 WHAT SCRATCH? PO Box 1523 Wangara DC WA 6947 Phone: 1300 283 333

Australian Skin Clinics 87-89 Upton Street Bundall QLD 4217 Phone: 07 5509 0000 Contact: Nicki Wright Email: franchise@ozskin.com Website: www.laserclinicfranchise.com Business description: Established in 1996, Australian Skin Clinics has achieved rapid expansion due to our successful business model and the growing consumer demand for our services.

We offer a range of results-driven cosmetic treatments that include laser hair removal, cosmetic injectables (also known as antiageing injections, muscle relaxants and dermal fillers), microdermabrasion, acne management, treatments for rosacea, pigmentation, scarring, sun damage and stretch marks.

As Queensland’s first cosmedi-spa, we have extensive knowledge skills and expertise in this industry. Our franchise system is an easily replicable model with everything required to launch your franchised business.

Year established: 1990 Number of franchise outlets: 19 Initial franchise fee: 50k Investment required: From $390k Training & support: Marketing, Medical Department, IT, Advanced Training Academy, Customer Service Support, Systemised Business Management Processes, Full Operations Manuals, Benchmarking and Performance Management Systems.

Locations available: Brisbane, Central Queensland, Gold Coast, Tweed Heads and Melbourne.

BODYOLOGY WEIGHT LOSS Suite 612/198 Harbour Esplanade Dockland VIC 3008 Phone: 1300 322227 BRAZILIAN BEAUTY 13/104 Newmarket Road Windsor 4030 QLD Phone: 07 3357 4081 BRAZILIAN BUTTERFLY AUSTRALIA 5/23 Kelletts Road Rowville VIC 3178 Phone: 03 9756 5700 ENDOTA SPA 475 Moorooduc Hwy Moorooduc VIC 3933 Phone: 03 5971 8700

Ella Baché 2-4 Lambs Road Artarmon NSW 2064 Phone: 02 9432 5054 Contact: Franchise Department Email: franchise@ellabache.com.au Website: www.ellabachefranchise.com.au Business description: Now in our third generation of family ownership, Ella Baché boasts the country’s largest beauty franchise network with our products and services available in over 150 salons nationwide.

As a proven franchise model, we invite you to experience the success of an established, market leading skincare brand that is constantly evolving through product research, advanced techniques and commitment to education.

Membership: FCA Year established: 1954, began franchising 2002 Number of franchise outlets: 101 Investment required: $150k – $350k Training & support: Two weeks of initial training.

Ongoing expert training, business and marketing support.

ESSENTIAL BEAUTY PO Box 20 Collinswood SA 5081 Phone: 08 8359 5566 GET THREADED PO Box 1313 Buddina QLD 4575 Phone: 0413 004 127 HAIRFREE Phone: 0433 539 448 HOLISTIC GROUP Phone: 07 3229 5820 HAIR 4 BRIDES PO Box 5909 Maroochydore QLD 4558 Phone: 1300 427 433 JC UNIQUE BEAUTY AND LASER CLINIC 295 Springfield Road Nunawading VIC Phone: 03 9894 0388 JEUNESSE GLOBAL Phone: 0414 812 195 LIFECARE HEALTH Phone: 03 9529 8899 JUST LASHES PO Box 592 Warners Bay NSW 2282 Phone: 1300 790 898 MADAM GLAMOUR PO Box 930 Coolum Beach QLD 4573 Phone: 1300 559 209 MAN WHAT A FUSS 17 McKillop Street Melbourne VIC 3000 Phone: 03 9642 3860 MYWHITESMILE PO Box 130 Biggera Waters QLD 4216 Phone: 0419 117 234

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AUSTRALIAN franchise listings NAILSNOW.COM.AU PO Box 1047 Hyde Park Castletown Qld 4812 Phone: 07 4721 1966

BATHROOM WERX 3 Harrow Street Preston VIC 3072 Phone: 1800 644 171

GOOP GUYS PO Box 393 Landsborough QLD 4550 Phone: 1300 MR GOOP (1300 67 4667)

RESSLEEP Phone: 1300wake up (1300 925 387)

BEAUMONT TILES 225 Marion Road Marleston SA 5033 Phone: 08 8292 4444

GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 Phone: 1300 306 666

BLUEJET Unit 2/14 Millennium Circuit Helensvale QLD 4212 Phone: 07 5500 0939

GREY ARMY Phone: 13 11 98

RESTORED BEAUTY GETAWAYS Suite 1/2 Braid Street Perth WA 6000 Ph: 1300 4RBG (1300 472 428) RESULTS 9 LASER CLINIC 97 Macquarie Street Parramatta NSW 2150 Phone: 1300 722 432 SKIN NATURELLE 22 Abelia Street Alexandra Hills QLD 4161 Phone: 07 3824 6406 TECHNO TAN Unit 1, 41 Biscayne Way Jandakot WA 6164 Tel: 08 9412 3000 THE NATURAL WAY Suite 7 Lawrence Plaza 9-11 Lawrence Drive Nerang QLD 4211 Phone: 1800 633 433 WENATEX PTY LTD Po Box 412 Hamilton QLD 4007 Phone: 07 3868 5687 ZUBIAS THREADING Unit 2 15 Coolidie Como WA 6152 Phone: 1300 814 041

Building Products & Services 1800PAINTER Phone: 1800 724 683 4 SEASONS GUTTER PROTECTION Unit 23, 63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523 ADENBROOK HOMES 206 Logan Road Woolloongabba QLD 4102 Phone: 07 3028 9500 ADVANCED NATIONAL SERVICES PO Box 1572 Eagle Farm QLD 4009 Phone: 1300 712 978 AMBER GROUP AUST LTD 37 Bessemer Street Blacktown NSW 2148 Phone: 02 9621 0400 AUSSIE SKIP BAGS 83 Enterprise St Kunda Park QLD 4556 Phone: 1300 586 548

BOSS BUILDING MAINTENANCE Suite 4/120 Brisbane Road Mooloolaba Qld 4557 Phone: 07 5477 5554 BRAMALCO Phone: 08 8368 0261 CAVALIER HOMES 1 Lexington Road Underwood QLD 4127 Phone: 1300 2282 5437 CONCRETE TAXI 16/67 Depot Street Banyo QLD 4014 Phone: 1300 880 955 CORAL HOMES Level 3, 194 Varsity Parade Varsity Lakes QLD 4227 Phone: 07 5585 2555 DAVID REID HOMES 7/142 Princes Hwy South Nowra NSW 2541 Phone: 02 4422 7188 DECOGLAZE AUSTRALIA PO Box 194 Toongabbie NSW 2147 Phone: 02 9624 7099 DIAL-A-DIGGER 128b Tolley Road St Agnes SA 5097 Phone: 1300 234 443 DIXON HOMES 1821 Ipswich Road Brisbane QLD 4106 Phone: 1300 10 10 10 DREAM DOORS PO Box 907 Milsons Point NSW 1565 Phone: 1800 373 263 DRIP DOCTOR Phone: 1300 374 737 EMAC CONSTRUCTIONS Phone: 03 9558 9881

GROUT PRO Unit 5/2 Kohl Street Upper Coomera QLD Phone: 1800 822 459 GROUT PERFECT Phone: 1300 002 504 HARDWARE2SITE PO Box 1055 Thuringowa Central QLD 4817 Phone: 1300 685 687 HIRE A TRADESMAN PO Box 530 Elsternwick VIC 3185 Phone: 1300 794 473 HOTONDO HOMES PO Box 354 Moorabbin VIC 3189 Phone: 1800 677 156 HOUSPECT FRANCHISING SYSTEMS Phone: 08 8344 2590 INSPECT MY HOME Unit 4/ Millennium Circuit Helensburgh QLD 4212 Phone: 1300 337 447 JIM’S BUILDING INSPECTIONS Phone: 131 546 JIM’S BUILDING MAINTENANCE Phone: 131 546 JIM’S CONCRETE CUTTING Phone: 0499 399 355 JIM’S DIGGERS Phone: 131 546 JIM’S FENCING Phone: 131 546 JIM’S FLOORS Phone: 13 1546 JIM’S PAINTING Phone: 131 546 JIM’S PAVING Phone: 131 546 JIM’S PERGOLAS Phone: 131 546

AUSTRALIAN DIAL-A-DIGGER Phone: 1300 234 443

ENERGIS 17 McClure Road Kensington Melbourne VIC Phone: 1300 782 217

AUSTRALIAN HOT WATER Box 7126, South Sydney Business Hub Alexandria NSW 2015 Phone: 13 21 13

FAIR DINKUM SHEDS Suite 101, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 07 08 07

AUSTRALIAN PAVING CENTRE Phone: 1800 191 131

GLOBAL SAFE TECHNOLOGIES AUSTRALIA 26 Hassall Street Smithfield NSW 2164 Phone: 1300 668 620

LASER PLUMBING AND ELECTRICAL Suite 8/1020 Doncaster Road Doncaster East VIC 3109 Phone: 03 9842 1488

GOODWOOD & CO 4 Nelson Avenue Padstow NSW 2211 Phone: 1800 226 113

MASONRY MAKEOVERS Phone: 02 4872 2774

“Buying a franchise is a big step.”

Professor Lorelle Frazer.

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BLYGOLD AUSTRALIA 1/26-28 Octal Street Yatala QLD 4207 Phone: 1300 271 115

GRIP GUARD 435-437 Nepean Highway Frankston VIC 3199 Phone: 1300 304 747

JIM’S ROOFING Phone: 131 546 JIM’S SHADE SAILS Phone: 131 546 JIM’S SKIP BINS Phone: 131 546

MEGASEALED BATHROOMS PO Box 195 Matraville NSW 2036 Phone: 1300 658 007

MENDABATH PO Box 3370 Joondalup WA 6027 Phone: 1300 885 865

TILE RESCUE 8 Morang Street Hawksnest NSW 2324 Phone: 1800 853 335

COPYFAX STATIONERS Carrington House, 61 Carrington Street Adelaide SA 5000 Phone: 08 8237 0565

MISTER PLY&WOOD Phone: 1300 138 771

THERMAWOOD Phone: 0455 555 330

OUTSIDE CONCEPTS Phone: 08 8370 9523

TOTALSPAN 74 Platinum Street Crestmead QLD 4132 Phone: 1300 868 257

CORDLESS FILTER MACHINE PO Box 1298 North Haven SA 5018 Phone: 1300 236 236

POSIGRIP PO Box 1433 Caloundra QLD 4551 Phone: 1300 782 028 PROTECT-A-WINDOW PO Box 359 Paradise Point QLD 4216 Phone: 1300 306 710 PY FENCING 68 Brunel Road Seaford VIC 3198 Phone: 03 9238 0400

TRAXX CONSTRUCTION PRODUCTS 4/1 Rocklea Drive Port Melbourne VIC 3207 Phone: 1300 109 108 UNSCRATCH THE SURFACE Level 1, 530 Little Collins St Melbourne VIC 3000 Phone: 1300 500 408 WALLMASTER Phone: 02 62971269

QUICKLOCK PARTITIONS Unit 21 348 Victoria Road Malaga WA 6090 Phone: 08 9248 9831

WET-SEAL MANAGEMENT PTY LTD PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 025 081

RED BUILDING PO Box 6111 Mooloolah QLD 4553 Phone: 07 5494 7117

V.I.P HOME SERVICES FENCING AND HOME MAINTENANCE Unit 9/35 Progress Street Mornington VIC 3931 Phone: 0402 898 555

RELIANCE ROOF RESTORATION 3/6 Trade Street Ormiston QLD 4160 Phone: 1300 300 748 RESIDENTIAL GARAGE DOORS Phone: 1300 202 808

VIP LIGHTING Phone: 1300 30 50 99

AAA UNIFORM CENTRAL 31 High Street Glen Iris VIC 3146 Phone: 1300 30 8220

SHED BOSS PO Box 73 Bungalow QLD 4870 Phone: 1300 743 326

ACTUATOR SYSTEMS AUSTRALIA PO Box 1032 Hamilton QLD 4007 Phone: 1300 905 299

SMITH & SONS RENOVATIONS & EXTENSIONS PO Box 1310 Mooloolaba QLD 4557 Phone: 1300 787 577

ALCHEMY NETWORK 28 Watts Drive Varsity Lakes QLD 4227 Phone: 07 5580 9997

STORYBOOK COTTAGES 42 Norman Avenue Frankston South VIC 3199 Phone: 03 9787 5500

AWARD BOOKKEEPING COMPANY Shop 8, 1283 Pt Nepean Road Rosebud VIC 3939 Phone: 1300 130 343

SOL HOME IMPROVEMENTS Suite 101, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 765 765

BARTERCARD AUSTRALIA PO Box 582 Southport BC QLD 4215 Phone: 1300 227 837

SPANLINE HOME ADDITIONS Phone: 02 6685 8088

BBX PO Box 733 Gordon NSW 2072 Phone: 1300 937 229

SUSTAINABLE DIRECTIONS Innovation House, 1 First Avenue Technology Park Mawson Lakes Adelaide SA 5095 Phone: 0430 860 859 TAMAWOOD HOMES 1821 Ipswich Road Rocklea QLD 4106 Phone: 1300 101 010 THE CONCRETE CUTTER 2 Cormorant Parade Pakenham VIC 3810 Phone: 03 5940 3636 THE SHED COMPANY PO Box 5350 Gold Coast MC QLD 9726 Phone: 1800 821 033

DOCUMENT MANAGEMENT SOLUTIONS PO Box 157 Emu Plains NSW 2750 Phone: 1300 557 990 EMBROIDME Unit 28, 56 Buffalo Road Gladesville NSW 2111 Phone: 1300 766 995 ENACT BUSINESS ARCHITECTS PO Box 7593 Sippy Downs QLD 4556 Phone: 1300 136 228 ENDEAVOUR CONNECT Phone: 1300 769 000 ESPRESSO VEND AUSTRALIA Phone: 02 9671 3610 EXOLVO Phone: 1300 780 023

Business Services

ROOF SEAL 23 Grove Avenue Marleston SA 5033 Phone: 1300 367 070

STEEL BUILT Unit 2 & 3 Lexington Road Underwood Qld 4119 Phone: 07 4637 2662

COST REDUCTION ANALYSTS Level 21, 201 Miller Street North Sydney NSW 2060 Phone 02 9025 3950

BCI BUSINESS BROKERS Shop 3, 1 Alexander Street Crows Nest NSW 2065 Phone: 02 9439 3399 BCM BUSINESS COST MANAGEMENT 7 Tingira Place Forestville NSW 2087 Phone: 1300 360 647 THE BIG PADDLE CO PO Box 3152 Tuggerah NSW 2259 Phone: 02 9634 4552 BUSBY WEB SOLUTIONS Phone: 08 9284 1800 CLIX GALORE Phone: 02 9006 1225

FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY Fax: 02 9264 4966 Contact: Fastway Couriers Email: fso@fastway.com.au Website: www.fastway.com.au Business description: Established in 1983, Fastway Couriers offers a cost effective, reliable and friendly courier service across the country.

Whether you’re looking for an opportunity to run your own rewarding business, take control of your future or only work Monday – Friday, our multi-award winning franchisees enjoy: • Guaranteed income package* • Low start up costs • No weekend work • Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees.

No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change, we’d love to hear from you.

Membership: FCA Year established: 1983 Number of franchise outlets: Over 700 Courier Franchisees Australia-wide Initial franchise fee: $25,000 + GST Investment required: Minimum $25,000 + GST Training & support: Ongoing training and support is provided Locations available: Various territories are available throughout Australia *Conditions apply

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AUSTRALIAN franchise listings FANTASTIC LIGHTING Suite 311, 15 Albert Avenue Broadbeach Qld 4218 Phone: 0412 409 855

JAYMAK - FOOD & BEVERAGE REFRIGERATION 242 Grenfell Street Adelaide SA 5000 Phone: 1300 529 625

SECRETARY.COM.AU 25 Helsham Street Point Vernon QLD 4655 Phone: 1300 886 997

FIND IT SMART FRANCHISING PO Box 939 South Melbourne Vic 3205

JIM’S BOOKKEEPING (BRISBANE) Phone: 131 456

SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 5612 9836

SOCIAL MEDIA BUSINESS BOOSTERS PO Box 757 Sanctuary Cove QLD 4212 Phone: 1300 298 898

FRANCHISE INSURANCE GPO Box 3595 Sydney NSW 2001 Phone: 1300 123 300 GLASS ART AUSTRALIA 1/120 Tolley Road St Agnes SA 5097 Phone: 08 8396 6400 HILLS STREET GROUP Suite 15, 8 Karalta Road Erina NSW 2250 Phone: 1300 661 296 HR COACH PO Box 2292 Fortitude Valley QLD 4006 Phone: 1300 550 674 IBALANCE BUSINESS INSTITUTE 4 Queens Road Mt Pleasant WA 6153 Phone: 1300 422 526 ICMI PO Box 2311 Prahran Vic 3181 Phone: 03 9529 3711 IMAGE GROUP Phone: 1800 631 311 INTERCEPT PO Box 363 Williamstown VIC 3016 Phone: 03 9397 4697

KEY RETURNS 307 Selby Street Osborne Park WA 6017 Phone: 1300 250 162 LEADERSHIP MANAGEMENT AUSTRALIA 1400 Malvern Road Glen Iris VIC 3146 Phone: 03 9822 1301 M2 COMMANDER 76 Berry Street North Sydney NSW 2060 Phone: 132 777

INXPRESS

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STRATEGY AND ACTION Phone: 1300 774 993

MAIL PLUS PTY LTD GPO Box 586 Sydney NSW 2000 Phone: 1300 656 595

SUNBELT BUSINESS BROKERS 2/39 East Esplanade Manly NSW 2094 Phone: 02 8069 2301

MAIL BOXES ETC Level 1, 117 Willoughby Road Crows Nest NSW 2065 Phone: 1800 556 245

SWITCH BUSINESS Phone: 03 9004 9426

MBE BUSINESS SERVICE CENTRES Suite 202, 54 Alexander Street Crows Nest NSW 2065 Phone: 1800 556 245

SYNERGY BUSINESS CENTRES PO Box 123 Botany NSW 2019 Phone: 1800 785 398

METROPOLITAN SHREDDING SERVICE Phone: 0418 966 067

THE 6P GREEN PROGRAM 1 First Avenue Innovation House Mawson Lakes SA 5095 Phone: 08 8260 8211

MIL-TEK WASTE SOLUTIONS 21/820 Princes Hwy, Springvale VIC 3171 Phone: 1 800 MILTEK (645 835)

THEBESTOF PO Box 951 Flagstaff Hill SA 5159 Phone: 08 8358 6112

MYCOACH FRANCHISE COACHING Phone: 0410 536 697

THE CEO INSTITUTE Phone: 03 9885 5122

OASIS HOME LOANS Phone: 02 4721 3344

THE CONTACT GROUP 77 Pacific Highway North Sydney NSW 2060 Phone: 1300 654 905

OFFICEMAX Phone: 136 MAX (136 629)

1/26 Flinders Parade North Lakes QLD 4509 Phone: 1300 469 773 or 0418 600 919 Fax: 1300 030 066 Contact: David Wilkinson Email: sales.au@inxpress.com Website: www.inxpress.com/au Business description: With over 330 franchised businesses worldwide, InXpress is an Australian owned company that is part of a global franchised courier and freight consultancy network.

InXpress franchisees provide freight solutions and services to small and medium business utilising leading national and international freight carrier companies such as DHL, Toll and TNT. Through our massive buying power, InXpress are able to secure large volume discount rates which in turn allow us to offer extremely competitive rates for SME’s normally only provided to large corporations.

Membership: FCA Year established: 2009 Number of franchise outlets: 330 Franchisees globally Initial franchise fee: $64,950 +GST Training & support: All franchisees undergo 7 days of training with ongoing support Locations available: Nationwide – non territory based

STAYCLEAN HANDS PTY LTD 261 Churchill Rd Prospect SA 5082 Phone: 1300 769 967

PENDRAGON Suite 203, Level 2, 12 Century Circuit Baulkham Hills NSW 2153 Phone: 02 9407 8700 PMA SOLUTIONS 1 Grady Crescent Erskine Park NSW 2759 Phone: 02 9629 0800 POSTNET Suite 8, 283 Little Alfred Street North Sydney NSW 2060 Phone: 1300 977 988 POWERFRONT ONLINE SUCCESS Level 1 285 Lennox Street Richmond VIC 3121 Phone: 1300 795 520 PRECISION BADGES PO Box 1025, Chatswood NSW 2057 Phone: 1300 223 437 RECRUITMENT COACH Level 1,265 Coronation Drive Milton QLD 4064 Phone: 1300 389 383 RECRUITMENT VISION Phone: 1300 782 585 SCAN CONVERSION SERVICES 4 Nelson St Stepney SA 5069 Phone: 08 8362 3211

THE UNFAIR ADVANTAGE PO Box 583 Stone Corner QLD 4120 Phone: 1300 886 706 THEXTON ARMSTRONG Phone: 0411 517 770 TONER ACTION WESTERN AUSTRALIA PO Box 247 Bullcreek WA 6149 Phone: 08 9313 8593 TROPICAL PLANT RENTALS National Service Centre 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365 VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920 VMBIZ PO Box 4280 Robina Town Centre QLD 4230 Phone: 1300 558 626 WORKFORCE EXTENSIONS Phone: 03 9532 4244 XPRESSO DELIGHT PTY LTD 5023 Emerald Islands Drive Carrara QLD 4211 Phone: 0414 669 101 YELLOW EXPRESS 57 Victoria Road Rozelle NSW 2039 Phone: 1300 935 569

Children’s Products & Services ABC NURSERY HIRE 57 Seville Circuit Burleigh Waters QLD 4220 Phone: 1300 724 276 ANIMALS ON THE MOVE 76 Collie Road Gembrook VIC 3783 Phone: 1300 760 354 AUSTRALIAN BABY HANDS PO Box 1464 Noosaville BC QLD 4566 Phone: 02 8230 1513 BEGIN BRIGHT 76 Musgrave Street Kirra Beach QLD 4225 Phone: 1300 234 462 CRAZY CANDLES Phone: 07 5530 1171 EXPLORE & DEVELOP Phone: 02 9451 0489 FLIP OUT – TRAMPOLINE ARENA PTY LTD Suite 9/308 High Street Penrith NSW 2750 Phone: 02 4731 3233 GRASSHOPPER SOCCER Phone: 0418 201 877 GYMBAREE PO Box 870 Toowong QLD 4066 Phone: 07 3878 2468 GYMBAROO Phone: 03 9817 3544 HENNY PENNY HATCHING PO Box 1376 Kenmore QLD 4069 Phone: 0413 716 625 IMPRESSIONABLE KIDS PO Box 128 Brookvale NSW 2100 Phone: 07 4055 6946 INKY FEET Phone: 08 9418 8301 JUMBO INFLATABLES Phone: 02 9668 8448 JUMPING J-JAYS CASTLES & SLIDES 10/477 Tufnell Road Banyo QLD 4014 Phone: 1300 227 853 JUMP! SWIM SCHOOLS 6/52-56 Paradise Avenue Miami QLD 4558 Phone: 07 5608 4019 KINDY DANCE TIME PO Box 265 Darlington WA 6070 Phone: 1300 922 892 LCF FUN LANGUAGES Phone: 1300 707 288 LISTEN TO READ 6/507 Shaban Street Albion Park Rail NSW 2527 Phone: 1300 473 234 LITTLE KICKERS PO Box 947 Slacks Creek QLD 4127 Phone: 07 3299 3361 LOLLIPOP’S PLAYLAND & CAFE Phone: 03 9584 9850

MINI MAESTROS 21 Bridge Street Bulleen VIC 3105 Phone: 03 9850 5566

BIZZI BEEZ RESIDENTIAL CLEANING 2/15-23 Huntingdale Road Burwood VIC 3125 Phone: 1800 646 477

MINIMEE – BABIES AND KIDS 78 Pyrmont Bridge Road Camperdown NSW 2050 Phone: 1300 701 442

CARROT CLEANING SERVICES Phone: 0401 229 358

PLASTER FUN HOUSE Phone: 03 5333 2977 PRECIOUS CARGO 79-83 Stephen Terrace St Peters SA 5069 Phone: 08 8363 5669 READY STEADY GO KIDS Phone: 1300 766 892 SHERPA SKIDS 3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4886 SOCCAJOEYS PO Box 4119 Kogarah Bay NSW 2217 Phone: 1300 781 735 SPORTYBOTS Phone: 08 8235 0890 STUFFLERS 10/477 Tufnell Road Banyo QLD 4014 Phone: 1800 788 335 TABATINGA PO Box 2318 Burleigh BC QLD 4220 Phone: 02 6658 0924 THE FAIRIES CONCEPT STORES 65 Beulah Road Norwood SA 5067 Phone: 08 8132 2900 TOYWORLD Phone: 03 5562 7362 TWINKLE TOE BABY HAND & FEET SCULPTURES Phone: 1300 78 11 55 YOGA BUGS AUSTRALIA PO Box 168 Heidelberg VIC 3084 Phone: 0419 767 002

Cleaning Services 1300 4 WASTE Phone: 07 3341 8855 ABSOLUTE SPOTLESS Phone: 0433 969 939 ACE CLEANING SERVICES 104 St Kilda Road St Kilda VIC 3182 Phone: 1300 505 848 AMAZING CLEAN Phone: 1300 138 150 AMC COMMERCIAL CLEANING Level 1, 6 Keysborough Close Keysborough VIC 3173 Phone: 03 8769 6000 BEBRITE CLEANING Unit 5/4 Narabang Way Belrose NSW 2085 Phone: 1300 131 664 BILLY BROWN CLEANING 21/2 Carmen Drive Carlingford NSW 2118 Phone: 02 9872 6000

Chem-Dry Australia Unit 3, 30 Park Road Mulgrave NSW 2756 Phone: 1800 243 637 Fax: (02) 4587 8733 Contact: Alan Biddle Email: alanbiddle@chemdry.com.au Website: www.chemdry.com.au Business description: Chem-Dry is the world’s largest carpet cleaning franchise, and has been helping Australian’s realise their dream of business ownership since 1986.

Our unique, hot-carbonated water extraction method, combined with best in-class products and services, and unparalleled training and support, make it impossible to find a better cleaning franchise opportunity.

No experience is necessary, as Chem-Dry provide comprehensive training on all aspects of the business with ongoing marketing and operational support. We are looking for franchise partners that have the drive and determination to work hard and enjoy their success.

Membership: IFA (International Franchise Association) Year established: 1986 Number of franchise outlets: 141 Initial franchise fee: $16,500 + GST Investment required: From $39,990 + GST Training & support: Initial & on-going technical and operational training is provided, as well as dedicated 24/7 support from one of our Franchisee Development Managers (FDM’s). We also provide franchisees with additional work through our National Call Centre.

Locations available: All Capital Cities & Regional Centres

CLEAN GREEN STRATA 8/41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 661 182 CLEANING WIZARD 8/27 Swift way Dandenong South VIC 3175 Phone: 1300 303 098 CLEANTASTIC 32A/41-49 Norcal Road Nunawading VIC 3131 Phone: 03 9872 6933 COVERALL CLEANING CONCEPTS Suite 4, 861 Doncaster Road Doncaster VIC 3109 Phone: 1800 676 068 CREEPY CRAWLEY PEST CONTROL Phone: 1800 814 199 DIAMOND CLEANING GROUP Phone: 1800 342 666 DRYMASTER CARPET CLEANING Phone: 1300 662 188

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AUSTRALIAN franchise listings DUPLEX CLEANING MACHINES 8/177-181 Beavers Road Northcote VIC 3070 Phone: 03 9482 4900 ECOMIST AUSTRALIA PTY LTD PO Box 30 Willoughby NSW 2068 Phone: 02 9417 2211 ELECTRODRY 95 Mitchell Road Cardiff NSW 2285 Phone: 02 4956 5600 ENVIROBLAST Level 1, 91 Upton Street Bundall QLD 4217 Phone: 1300 668 113 EVERGLO COMMERCIAL CLEANING PO Box 912 Flagstaff Hill SA 5159 Phone: 1300 611 989 FAB PROFESSIONAL CLEANING Phone: 08 8440 7700

JIM’S WINDOW CLEANING Phone: 131 546 KANKLEAN 102 Drummond Street Oakleigh VIC 3166 Phone: 1800 212 428 KEEN TO CLEAN GROUP Level 1 20 Dalgety Street Oakleigh VIC 3166 Phone: 1300 737 978 KENKLEEN WINDOW CLEANING PO Box 352 Balwyn VIC 3103 Phone: 1800 811 051 KLEENIT Unit 1, 524 Abernethy Road Kewdale WA 6105 Phone: 1800 255 366

FAB CLEANING SERVICES Phone: 1300 726 892

MASTERCARE FRANCHISING PO Box 340 Lane Cove NSW 2066 Phone: 1300 663 843

FROGS HOUSE WASHING PO Box 992 Tewantin QLD 4565 Phone: 1300 363 564

MATTRESS CLEAN 2/18 Excelsior Road Cronulla NSW 2230 Phone: 1300 367 004

GREEN CLEEN Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 Phone: 1300 550 523

MR WOW 366 Rosewood-Laidley Road Rosewood QLD 4340 Phone: 07 5464 1130

GRAHAMS HOME CLEANING CARE PO Box 2120 Ascot QLD 4007 Phone: 1300 134 035

OVENCLEAN PO Box 71 Quinns Rocks WA 6030 Phone: 1300 683 625

HOME SERVICE PROFESSIONALS PO Box 237 Plympton SA 5083 Phone: 1300 308 408

OVEN FAIRY 79 Edinburgh Road Castlecrag NSW 2068 Phone: 02 9967 8733

HOUSEMAIDS FRANCHISES Phone: 07 38077266

OVENU PO Box 698 Willetton WA 6955 Phone: 1300 683 681

HOUSEPROUD CLEANING PO Box 239 Collaroy NSW 2097 Phone: 1300 880 198

OZ BIN CLEANING Phone: 1300 651 165

HYDROKLEEN PO Box 195 Labrador QLD 4215 Phone: 07 5574 4908

PARASERVE CLEANING SERVICES 16 Turbo Drive Bayswater North VIC 3153 Phone: 03 9738 0000

JAMES’ HOME SERVICES Unit 5/101 Brisbane Road Mooloolaba QLD 4557 Phone: 1800 152 637

PERFECTLY MAID PO Box 429 Brighton VIC 3186 Phone: 1300 734 534

JAN-PRO CLEANING SYSTEMS Suite 107, 12 Cato Street Hawthorn East VIC 3123 Phone: 1300 JAN PRO

PROPERTY PRESENTATION PROFESSIONALS Phone: 1800 181 881

JANI-KING AUSTRALASIA Suite 21, 13 Princeton Street Kenmore QLD 4069 Phone: 07 3878 5677

RAPPORT CLEANING SERVICES Phone: 1300 360 717 REDCLEAN Unit 4G, 6 Jubilee Avenue Warriewood NSW 2102 Phone: 1300 293 949

JAZZ CLEANING 25 Pappas Way Carrara QLD 4211 Phone: 1300 135 339

REVIVE CARPET DYEING Phone: 02 9545 3777

JIM’S BIN CLEANING Phone: 131 546

STAIN BUSTERS CLEANING SERVICES PO Box 2927 Tuggeranong ACT 2901 Phone: 1300 0 STAINS (78246)

JIM’S BLIND CLEANING Phone: 131 546

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JIM’S PRESSURE CLEANING Phone: 131 546

JIM’S CARPET CLEANING Phone: 131 546

STEAMATIC AUSTRALIA 10-11 Walker St Braeside VIC 3195 Phone: 03 9587 6333

JIM’S CLEANING Phone: 131 546

SUPER CLEAN Phone: 1300 002 323

THE LEATHER & VINYL DOCTOR PO Box 4480, Robina Town Centre Gold Coast QLD 4230 Phone: 1300 453 284 UNCLUTTER GUTTERS Phone: 07 3356 9007 V.I.P. HOME SERVICES Offices in each State Phone: 13 26 13 YOUR CLEANER 50 Tracey Street Werribee VIC 3030 Phone: 1300 734 534 YOURSIDE CLEANING SERVICES Phone: 0433 756 708

Clothing Alterations & Drycleaning ALTER IT Level 1, 92 Union Street Armadale VIC 3142 Phone: 0418 352 753 DAISY H2O DRY CLEANING 130 Rouse Street Port Melbourne VIC 3207 Phone: 03 9646 0282 FINEST ALTERATIONS PO Box 6216 South Yarra, Melbourne VIC 3141 Phone: 0424 600 179 IRON ON TIME, THE IRON MAN Phone: 02 9637 8844 KARL CHEHADE DRY CLEANING 410 Unley Road Unley Park SA 5061 Phone: 08 8172 1277

LOOKSMART ALTERATIONS Lvl 3, 73-75 Dunmore Street Wenthworthville NSW 2145 Phone: 02 9637 8222 Fax: 02 9637 8200 Contact: Ray Bryant Email: franchising@looksmartgroup.com Website: www.looksmartgroup.com Business description: LookSmart Alterations, the largest most trusted tailoring brand in Australia and New Zealand, is the service side of the fashion industry with a level of quality gaining the respect of leading fashion retailers, the corporate world and over one million satisfied customers.

Providing the perfect look through the perfect fit, LookSmart’s tailors are skilled in style, fit, alterations and maintenance to make sure every item of clothing suit an individual’s shape and style.

LookSmart Alterations is The Stylist Tailor.

Membership: FCA Year established: 1994 Number of franchise outlets: Over 120 across AUS & NZ Initial franchise fee: $25,000 Investment required: $125,000 to $175,000 Training & support: 2 to 4 weeks in-store training and ongoing support.

Locations available: In major shopping centres in Australia and New Zealand.

Computer Products & Services AUSTRALIA WIDE IT PO Box 164 Mooroolbark VIC 3138 Phone: 1800 350 509 COMPUTER TROUBLESHOOTERS 41 Tunks Street Northbridge NSW 2063 Phone: 1300 282 878 CREATIVE COMPUTING Phone: 02 9954 9111 DICK SMITH ELECTRONICS Phone: 1300 366 644 DR BOOM 103 – 108 Queen Street North Strathfield NSW 2137 Phone: 0408 444 734 DR PC Unit 1/233-235 Greenhill Road Dulwich SA 5065 Phone: 1300 855 911 GEE WHIZZ COMPUTERS Phone: 02 4961 1900 GEEKS ON CALL PO Box 6089, Halifax Street Adelaide SA 5000 Phone: 1300 652 519 GIZMO Phone: 1300 275 449 GLOBAL GOSSIP Phone: 02 9263 0400 JIM’S COMPUTER SERVICES Phone: 131 546 SACO TECHNOLOGY PO Box 472 Burpengary Qld 4505 Phone: 1300 664 186 SUPERGEEK.COM.AU Unit 3, 14 Randall Street Slacks Creek QLD 4127 Phone: 134 335 THE COMPUTER MARKET Unit 3, 783 Kingsford Smith Drive Eagle Farm QLD 4009 Phone: 07 3256 2511 REAL ESTATE INVESTAR Phone: 1300 737 782

Distribution AIV DEVELOPMENTS 347 Lytton Road Morningside QLD 4170 Phone: 07 3823 8734 AUSSIE FARMERS DIRECT Unit 2 / 9 Ferndell Street Granville NSW 2142 Tel: 1300 645 562 BOOKS AND GIFTS DIRECT Suite 2, Level 10, 8 West Street North Sydney NSW 2060 Phone: 02 9899 9655 COFFEE MACHINE EXPRESS 15/20 Narabang Way Belrose NSW 2085 Phone: 1300 795 282

HUSH PREPAID Level 1, Suite 7 210 Hume Highway Lansvale NSW 2166 Phone: 1300 739 265 MILPOST POSTIE NETWORK SYDNEY PTY LTD Level 2, 85 The Grand Parade Brighton-le-sands NSW 2216 Phone: 02 9567 9953

FRUITION TUITION PO Box 517 Clayfield QLD Phone: 1300 TUITION (884 846) G4 GUITAR SCHOOLS 213 Concord Road North Strathfield NSW 2137 Phone: 0405 274 456

MBT FOOTWEAR 5/9A Ponderosa Parade Warriewood NSW 2102 Phone: 02 9972 9988

HELEN O’GRADY CHILDREN’S DRAMA ACADEMY PO Box 697 Gosford NSW 2250 Phone: 1300 OGRADY

PROCAL 6, 183-187 Northbourne Rd Campbellfield VIC 3061 Phone: 1300 776 225

HEY DEE HO MUSIC Shop 2 No 1 Heversham Drive Seaford VIC Phone: 03 9786 3104

PURATAP PTY LTD 14 -16 Stepney St Stepney SA 5069 Phone: 133 502

I CAN READ Phone: 02 9938 2303

STACKS OF SNACKS PO Box 1418 Buddina QLD 4575 Phone: 07 5444 8916 STAR COURIERS AUSTRALIA Phone: 1300 657 590 TASTY TRUCKS 15 Kevin Avenue Ferntree Gully VIC Phone: 1300 827 898 YELLOW EXPRESS 57-59 Victoria Rd Rozelle NSW 2039 Phone: 1300 935 569

Educational & Training Systems ‘A’ 4 MATHS LEARNING CENTRES PTY LTD 5 St Johns Avenue Gordon NSW 2072 Phone: 02 9418 1277 ACTION COACH 1/44 Borthwick Avenue Murarrie QLD 4172 Phone: 07 3900 5500 BEGIN BRIGHT PO Box 117 Pottsville NSW 2489 Phone: 1300 234 462 BRIAN TRACY INTERNATIONAL 142 North Melbourne St North Adelaide SA 5006 Phone: 1800 634 227 CBI COACHING Locked Bag 1, Robina Town Centre Robina QLD 4230 Phone: 1300 416 100 CRESTCOM MANAGEMENT TRAINING PO Box 982 Edgecliff NSW 2027 Phone: 0410 860 000 DENTAL TECHNOLOGY IN AUSTRALIA Phone: 07 5532 0042 DTS Phone: 02 9360 5111 EUREKA MULTIMEDIA Phone: 02 9838 7575

COURIERS PLEASE Phone: 1300 36 1000

EWORKS Level 5, 437 St Kilda Road St Kilda VIC 3004 Phone: 1800 396 757

HIDOW AUSTRALIA Unit 18/38 Kendor Street Arundal, Gold Coast QLD 4214 Phone: 1300 911 442

FORTE SCHOOL OF MUSIC PO Box 507 Kenmore QLD 4069 Phone: 07 3871 0066

INSTITUTE FOR IMAGE MANAGEMENT Phone: 03 9820 4449 KIDS KORNER PO Box 3333 Wetherill Park NSW 2164 Phone: 1300 909 901 KIP MCGRATH EDUCATION CENTRES PO Box 480 Newcastle NSW 2300 Phone: 02 4929 6711 LCL FUN LANGUAGES PO Box 690 Freshwater NSW 2096 Phone: 1300 707 288 LEADERSHIP MANAGEMENT AUSTRALIA 1400 Malvern Road Glen Iris VIC 3146 Phone: 1800 333 270 LITERACY CIRCLE Shop 17. Tramore Place Killarney Heights NSW 2087 Phone: 1300 364 271 LYNN’S LEARNING Eighth Boulevard Springvale VIC 3171 Phone: 03 8794 8809 MARS VENUS COACHING PO Box 119 Mt Macedon VIC 3441 Phone: 03 5426 3246 NUMBERWORKS’NWORDS AUSTRALIA Phone: 1300 386 266 PROSELL 119 Willoughby Road Crows Nest NSW 2065 Phone: 1300 559 493 READ AND EXCEED PTY LTD 2 Flagstaff Street Engadine NSW 2233 Phone: 1300 473 234 READY STEADY GO KIDS Suite 6, Level 1 210 Lower Heidelberg Road East Ivanhoe VIC 3079 Phone: 1300 766 892 RED DAY COACHING Locked Bag 5010 Caloundra DC QLD 4551 Phone: 07 5413 9293 SHAPLAND SWIM SCHOOLS PO Box 368 Paddington QLD 4064 Phone: 1300 TO SWIM (1300 86 7946) TARGET TRAINING PO Box 1101 Pymble NSW 2073 Phone: 1300 736 005

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AUSTRALIAN franchise listings THE DRUG DETECTION AGENCY PO Box 300 647 Albany NZ 0632 Phone: AUS 1300 4 DETECTION THE REAL LEARNING EXPERIENCE PO Box 270 Kingston TAS 7051 Phone 03 6229 8302 WENDY’S MUSIC Studio 53 Greville Road Rosanna VIC 3084 Phone: 0418 394 556 WORLD OF MATHS PO Box 29 Arundel QLD 4214 Phone: 1800 634 218

Electrical Safety Testing

Employment & Personnel Services EQUINE STAFF EMPLOYMENT 6 Elm Street Goulburn NSW 2580 Phone: 0429 859 597 EXPRESS EMPLOYMENT PROFESSIONALS Suite 11, 31-33 Waterloo Road North Ryde NSW 2113 Phone: 02 9870 7233

BRAD’S TEST AND TAG 99 Muriel Avenue Moorooka QLD 4105 Phone: 07 3848 9900 JIM’S TEST AND TAG Phone: 131 546 MICROWAVE SAFETY SYSTEMS PO Box 341 Summer Hill NSW 2032 Phone: 1300 305 303 MOBILE TEST ‘N’ CAL 9-11 River Road Dinmore QLD 4302 Phone: 1300 662 119

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FLIGHT EXPERIENCE Ultimo NSW 2007 Phone: 1800 737 800 GAMES 2 U PO Box 302 Narellan NSW 2567 Phone: 1300 780 562

K2 RECRUITMENT Level 27, Australia Square 264 George Street Sydney NSW 2000 Phone: 1300 558 104

LIGHTSOUNDS PO Box 887 Kingsgrove NSW 1480 Phone: 02 9560 0300

RESUMES FOR RESULTS PTY LTD Level 1 / 55 Pyrmont Bridge Road Pyrmont NSW 2009 Phone: 1800 155 895

80 Patterson Road Bentleigh VIC 3204 Phone: 1300 287 669 Fax: 1300 795 287 Contact: Steve Wren Email: steve@ats.com.au Website: appliancetaggingservices.com.au Business description: FCA Emerging Franchisor of the Year 2011 FCA National Franchisee of the Year 2013 (less than 2 staff) ATS are Australia-wide specialists in Electrical Safety Testing in accordance with AS/NZS 3760:2010.

ATS has experienced enormous growth with franchises in all States & Territories. No prior experience is required, just a passion for safety and a commitment to your business.

Offering expert technical, business and sales support, access to our National client base, comprehensive on and off-site training and minimal franchisee administration, ATS may be just the opportunity for you.

Membership: FCA Year established: 2006 Number of franchise outlets: 45 Initial franchise fee: $35,000 Investment required: $47,000 Training & support: 2 weeks initial training plus ongoing training and support Locations available: Territories available across all States and Territories

EXTREME DRIVING.NET PO Box 1170 Leichhardt NSW 2040 Phone: 1800 648 846

FRONTLINE RECRUITMENT GROUP 11/70 Pitt Street Sydney NSW 2000 Phone: 02 8016 5400

RESUMEONE.COM.AU PO Box 359 Buddina QLD 4575 Phone: 1800 730 712

Appliance Tagging Services Pty Ltd

BIG FUN GPO Box 1992 Sydney NSW 2001 Phone: 1800 244 386

WORKFORCE EXTENSIONS Suite 7 115 Hawthorn Road Caulfield VIC 3161 Phone: 1300 664 862

entertainment

PRO DIVE Phone: 1800 820 820 ROCK STAR FOR A DAY Phone: 1800 ROCKSTAR (7625 7827) TRUSONIC Phone: 1300 139 913 TIMEZONE AUSTRALIA 2/38 Powers Road Seven Hills NSW 2147 Phone: 08 9303 1909 VINTAGE PHOTOBOOTHS Phone: 0408 122 692

Event / Party Products & Services A BALLOON AND PARTY CENTRE 116 Main Street Croydon VIC 3136 Phone: 03 9725 1432

simulator ride 9D Action Cinemas PO Box 1333 Double Bay NSW 1360 Phone: 1300 550 132 (option 4) Email: franchise@9dactioncinemas.com.au Website: www.9dactioncinemas.com.au Business description: Operated by just one person, 9D Action Cinemas has low overheads, is supported by an experienced franchisor and has an income guarantee to give franchisees confidence in the expected revenues. 9D Action Cinemas offers something very different from the usual juice making, lawn mowing and fast food franchises.

Being the latest generation in dynamic, multidimensional, visual entertainment rides, 9D Action Cinemas is suitable for both children and adults. Senses are overwhelmed with the stimulating and exciting 3D animated movies with surround sound, coupled with ‘active motion’ luxury chairs and dramatic effects such as rain, fog, lightning, wind, snow, touch and bubbles.

Membership: FCA / FANZ Year established: 2012 Number of franchise outlets: 3 Initial franchise fee: Included Investment required: From A$175,000 for a 6 seat stand-alone model.

Training & support: Included Locations available: Sydney, Melbourne, Gold Coast and other areas

A TABLE FOR SIX PO Box 641 Aspley QLD 4034 Phone: 1300 885 311 BEER IN A BIN Phone: 08 82687123 CUSTOM HOSPITALITY SYSTEMS Phone: 1300 308 603 DRINKS BY THE BAR Phone: 0432 802 942 PARTY PLUS 64 Seaward Loop Sorrento WA 6020 Phone: 1300 366 234 PJK PARTY HIRE PO Box 7093 North Bundaberg QLD 4670 Phone: 1800 425 853 ROCK STAR FOR A DAY Phone: 1800 ROCKSTAR (7625 7827) S & K CANDY BUFFET BARS 9 Jacques Rd Melbourne CBD VIC 3804 Phone: 03 9703 1135 SENOR PAELLA CATERING 115-121 Dulong Road Dulong QLD 4560 Phone 07 5476 2292 WALKERS PARTY HIRE Unit 7/ 707 Forest Drive Peakhurst NSW 2210 Phone: 02 9533 4429

Food - Bakeries BAKER’S CLUB PO Box 1001 Ashmore QLD 4214 Phone: 07 5532 7518

MUFFIN BREAK PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200 PRETZOS RETAIL Suite 90, Citywest Business Centre 102 Railway Street West Perth WA 6005 Phone: 08 9262 6010 SPANISH DOUGHNUTS 2-26 Elizabeth Street Melbourne VIC 3000 Phone: 03 9654 5577

BAKERS DELIGHT Level 1, 293 Camberwell Rd Camberwell VIC 3124 Phone: 1300 309 759 Contact: Franchisee Recruitment Team Email: franchiserecruitment@

bakersdelight.com.au Website: www.bakersdelight.com.au Business description: Over the past 35 years, Bakers Delight has built a strong brand with a distinctive image and has fostered a loyal customer base in local communities around Australia. Bakers Delight is proud to hold a healthy 14.6 per cent of the Australian bread market (Roy Morgan Single Source data March 2015) – a stable market based on Australia’s love for freshly baked bread.

As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery.

No previous bakery experience is necessary.

Join Bakers Delight and become a part of our Australian success story.

Membership: Franchise Council of Australia Year Established: 1980 Number of Franchise Outlets: Approx. 600 across Australia Investment required: 30% or $150,000 Training & Support: Comprehensive training program provided.

Locations available: Across Australia BANJO’S TASMANIAN BAKERY CAFE GPO Box 491 Hobart TAS 7001 Phone: 03 6210 5000 BIG DAD’S PIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BREADTOP 215 Swanston Street Melbourne VIC 3000 Phone: 03 9639 3133 BRUMBY’S BAKERIES LIMITED PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 FERGUSON PLARRE BAKEHOUSES 35 Harrick Rd Keilor Park VIC 3042 Phone: 03 9336 3200 GARLO’S PIES 2 Woodley Street St Peters NSW 2044 Phone: 02 9519 5504

THE CHEESECAKE SHOP PTY LTD 2 Lisbon Street Villawood NSW 2163 Phone: 02 9723 1011

“Franchisors should not exaggerate or embellish information in a Disclosure Document and should avoid giving franchisees unrealistic expectations.”

Robert Toth.

Food – Coffee & Cafés AROMA CAFÉ PO Box 1626 Melville South WA 6156 Phone: 08 9337 5177 AROMAS Unit 2, 60 Alexandra Place Murarrie QLD 4172 Phone: 1800 276 627 BAR ROMA CAFE Phone: 02 9415 4655 BB’S CAFÉ PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BUCKING BULL 5 Henry Street Loganholme QLD 4129 Phone: 07 3423 0555 CAFE2U PTY LTD PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (1300 CAFÉ2U) CAFÉ BUZZ 20 Orr Street Port MacQuarie NSW 2044 Phone: 0412 825 882 CHARLIE LOVETT FRANCHISING 2/121 Boundary Road, Peakhurst Sydney NSW 2210 Phone: 02 9146 4930 CHOCOLATERIA™ SAN CHURRO Suite 1, Level 1, 281 Brunswick Street Fitzroy VIC 3065 Phone: 1300 797 620

“The franchise agreement is the most important document in the suite of documents as it will govern the legal relationship between the franchisor and the prospective franchisee for the duration of the term of the franchise.”

CIBO Espresso Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409 Fax: 03 9508 4499 Contact: Stacey Mercaldi Email: stacey.mercaldi@retailzoo.com.au Website: www.ciboespresso.com.au Business description: The CIBO Espresso brand was created in 2000 from a passion to bring a little slice of Italy to our shores. Our coffee blend and menu takes inspiration from the Italian passion for simple and delicious flavours. CIBO is a household name in South Australia and is set for expansion across the country. As a CIBO franchisee, you will receive support at all levels to assist you through every step of your business ownership journey!

Membership: FCA Year established: Founded 2000 Number of franchise outlets: 31 Initial franchise fee: $49,000 Investment required: $400k - $500k + GST (kiosk model) $450k - $600k + GST(shop model) Training & support: 4 weeks Locations available: Australia wide

COFFEE BELLA 7 Neumann Court Kunda Park QLD 4556 Phone: 1300 721 811 COFFEE CULTURE PO Box 1082 Crows Nest NSW 1585 Phone: 02 4862 2400 COFFEE GURU Unit 7 / 3 Box Road Taren Point NSW 2229 Phone: 02 9531 7381 CREMA ESPRESSO 16B Harvest Court Southport QLD 4215 Phone: 07 5532 7727 CREPE AFFAIR PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 CREPES (273737) DL COFFEE 24 Leoni Crescent Lamb Island QLD 4184 Phone: 0417 419 365

Louise Wolf.

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AUSTRALIAN franchise listings DOME COFFEES AUSTRALIA 219-221 Railway Parade Maylands WA 6051 Phone: 08 9386 3099 EASYWAY AUSTRALIA Unit C1, 200 Coward Street Mascot NSW 2020 Phone: 02 8339 1031 ESPRESSO TO GO MOBILE CAFE Phone: 1300 853 666 ESSENTIAL BRANDS 32 Hutchinson Street Burleigh QLD 4220 Phone: 07 5507 5111 ESPRESSO ESSENTIAL 32 Hutchinson Street Burleigh Heads QLD 4220 Phone: 1300 377 368 FAST EDDY’S CAFE Phone: 08 9321 2552 GELARE 1/1 Hathor Way Bibra Lake WA 6163 Phone: 08 9494 1299 GLORIA JEAN’S COFFEES 11 Hoyle Avenue Castle Hill NSW 2154 Phone: 02 9894 2177 GUAVA BEAN ESPRESSO BAR PO Box 1245 Surrey Hills North VIC 3127 Phone: 03 9899 5025 HAN’S CAFE Phone: 08 9375 6822 HARRY’S CAFÉ DE WHEELS PTY LTD 562 Harris Street Ultimo NSW 2007 Phone: 02 9211 2506

JAMAICA BLUE CAFE Unit 215F1, Building 215 The Entertainment Quarter 122 Lang Road Moore Park NSW 2021 Phone: 02 9302 2200 LATTE CARTELLE 5a Hartnett Close Mulgrave VIC 3170 Phone: 1300 783 342

MICHEL’S PATISSERIE PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 MUFFIN BREAK BAKERY CAFE PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200 MUZZ BUZZ Hallmarc Business Park Unit C9, 2A Westall Road Springvale VIC 3171 Phone: 03 9544 9166 PALEO CAFÉ PO Box 1933 Cairns QLD 4870 Phone: 07 4225 5388 PIE FACE 7 Grand Avenue Camellia NSW 2142 Phone: 02 9898 5888

RAW ENERGY CAFÉ’ Shop 3, Mantra International Resort The Esplanade Mooloolaba Beach QLD 4572 Phone: 07 5444 2111

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YOU CAN BAKE IT Phone: 08 9331 8931

LOVE COFFEE & CREPES PO Box 1086 Rozelle NSW 2039 Phone: 02 9817 7592

PRESSE CAFÉ Phone: 0404089289

Melbourne Contact: Sue Husband Email: sue@hudsonscoffee.com.au Website: www.hudsonscoffee.com.au Business description: At Hudsons Coffee, we know the perfect coffee doesn’t just stop with the delicious taste and lingering aromas – it’s also about the overall experience – from our efficient and friendly service, to the warm and inviting ambience of our stores. We like to share our passion for the bean and blend it with the strength, stability, consistency, efficiency and unpretentiousness of a franchise.

Membership: FCA Year established: 1998 Number of outlets: 90+ Initial franchise fee: $60,000 (10 year Franchise Agreement) Investment required: $300,000 - $400,000 Training & support: We provide you with a comprehensive four week training program and then additional in store support on open.

Ongoing support is provided by your specialised Franchise Consultant.

Locations available: Australia wide

XOCOLATI 11 Strathalbyn Street Kew East VIC 3102 Phone: 03 9857 0971

LAVA CARTS PO Box 5268 Mackay QLD 4741 Phone: 0458 202 649

PRIMAL PANTRY Phone: 07 3252 5960

HUDSONS COFFEE

VILLA & HUT Phone: 1300 792 532

SHINGLE INN CAFÉS Suite 4, 23 Breene Place Morningside QLD 4170 Phone: 0431 649 450 TASTE OF EUROPE C/- The Franchise Shop Phone: 1300 139 557 THE CHOCOLATE ROOM Factory 4, 30 Leather Street Breakwater VIC 3219 Phone: 03 5229 6716 THE COFFEE CLUB Level 13, 199 Grey Street South Brisbane QLD 4101 Phone: 07 3010 3000 THE COFFEE EMPORIUM Level 1, 51 Phillip Street Parramatta NSW 2150 Phone: 02 9635 1222 THEOBROMA CHOCOLATE LOUNGE 38 Bellville Crescent Preston VIC 3072 Phone: 03 9480 1030 UN CAFE BAR Phone: 1300 122 333

XPRESSO MOBILE CAFé PO Box 57 Carina QLD 4152 Phone: 1300 655 559 Contact: Franchise Development Email: joinus@xpresso.com.au Website: www.xpresso.com.au Business description: Xpresso Mobile Cafés operate in areas nationally where there are little to no fixed location café options for the workforce in commercial and light industrial precincts.

We supply premium Di Bella Coffee products – both hot and cold. Frappes, energy drinks, bottles of water and light food options such as gourmet cookies that are designed to complement the enjoyment of an awesome espresso coffee.

Xpresso Mobile Cafés also have the ability to custom grind beans from a dedicated bean display cabinet and then weigh, heat seal the bag and retail with Eftpos. We also stock Di Bella Coffee specialty capsules that fit the ‘Nespresso’ pod machine. Both of these services are unique to Australia.

Membership: FCA Year established: 2012 Number of franchise outlets: 27 Initial franchise fee: $10,000 Investment required: From $119,500 + GST Training & support: 3 weeks training, lifetime support, dedicated coach Locations available: Western Sydney, Melbourne, Perth, Adelaide, Brisbane

“Not everyone is suited to own and operate a franchise. When buying a franchise you are making not only a big investment but also you will be tied into agreements for a very long time. You have to be sure that franchising is a fit for you.”

Elizabeth Gillam.

ZARRAFFA’S COFFEE 1/54 Siganto Drive Helensvale QLD 4212 Phone: 07 5500 0800 Fax: 07 5500 0900 Contact: Franchise Manager Email: franchise@zarraffas.com Website: www.zarraffas.com Business description: Zarraffa’s Coffee is an Australian-owned and operated retail coffee franchise chain, with head office operations based on the Gold Coast, since 1997. The successful growth of the company stems from a dedication to a consistently high standard of product and service, in addition to business innovations such as drive thru stores.

The award-winning franchise group operates over 73+ stores throughout Queensland, New South Wales and Western Australia. Zarraffa’s Coffee healthy expansion is attributable to a strong commitment to their mission statement of striving to make ‘an individually perfect cup of coffee…every time’. This mantra is the foundation of all facets of the business from frontline customer service to ongoing franchise training; ensuring delivery on this promise to the loyal customer base.

Membership: FCA Year Established: 1996 Number of Franchise Outlets: 73+ Investment required: $800,000+ plus GST turn key operation Support: Initial training and continued operational support.

Locations available: Visit www.zarraffas.com ZESTAPEEL- CLUB FOOD FRANCHISE Phone: 1300 765 081

Food – Restaurants & Dining Rooms BEACH HOUSE BAR & GRILL PO Box 6128 Upper Mt Gravatt QLD 4122 Phone: 07 3420 0711 BRODIES MEALMAKERS 28 Curzon Street Tennyson Brisbane Qld 4105 Phone: 07 3392 7133 BROTZEIT INTERNATIONAL PTE LTD 564 Pagoda Street Singapore 059215 Phone: 0411 265 441 BURRITO BAR Rosalie Village 2/11 Nash Street Rosalie QLD 4064 Phone: 07 3367 0256 COCO CUBANO Phone: 02 9816 4777 CUSTOM HOSPITALITY SYSTEMS Phone: 02 9669 1999 DOME COFFEES AUSTRALIA PTY LTD Old Peninsula Hotel, 219-221 Railway Parade Maylands WA 6051 Phone: 08 9386 3099 EATOUT RESTAURANT GUIDES Australia and New Zealand Phone: 1300 019 925

“Whether you are getting into your own business because you have identified a gap in the market, or you simply want to be your own boss, it is good practice to flesh out your ideas on paper.”

Ian Watt.

FASTA PASTA PTY LTD Level 1, 137 The Parade (Entry Via Edward St) Norwood SA 5067 Phone: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au Business Description: With our authentic Italian background and 30-year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with more healthy options and commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year 2012’.

This is a great opportunity to be part of our winning national franchise team.

Membership: Franchise Council of Australia Year established: 1990 Number of franchise outlets: 31 Initial franchise fee: $50,000 + GST Investment required: $650,000 - $950,000 Training & support: 12 weeks training in one of our company stores Locations available: Nationally FRESH – HEALTHY CAFES 8A Gala Grove Kirra QLD 4225 Phone: 07 5668 9073 FRUIZBERRY C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 GRILL’D – HEALTHY BURGERS Level 2, 4-10 Amsterdam Street Richmond VIC 3121 Phone: 03 9426 1200 HOG’S BREATH CAFÉ Level 1, 152 Shore Street Cleveland QLD 4163 Phone: 07 3286 9022

La Porchetta 192 Mahoney’s Rd Thomastown VIC 3074 Phone: 03 9460 6700 Fax: 03 9460 3099 Email: franchising@laporchetta.com.au Website: www.laporchetta.com Business description: La Porchetta has over 70 restaurants in Australia and New Zealand, and are the market leaders in cooking quality, Italian food with fresh ingredients. The first La Porchetta Restaurant opened in 1985, in Melbourne’s inner city Italian hub. It soon became renowned as a special place to experience delicious food, love, and, a passion for life. Recently celebrating 30 years in business, La Porchetta is now looking to expand their network of Franchises throughout Australia and New Zealand. Purchasing a La Porchetta Franchise provides a fantastic opportunity to be your own boss.

Membership: FCA & FANZ Year established: 1985 Number of franchise outlets: Approx 70 Investment required: Site dependant $300K + Training & support: Full comprehensive training program and ongoing support, including a 6-week session that covers every aspect of owning a La Porchetta franchise.

Locations available: NSW, QLD, WA, VIC, TAS & NZ MAYA MASALA 291 Williams Street Northbridge Perth WA Phone: 08 9565 6575 MCDONALD’S AUSTRALIA 21-29 Central Ave Thornleigh NSW 2120 Phone: 02 9875 6666 MOEVENPICK ICE CREAM Citiport, Level 3 650 Lorimer Street Port Melbourne VIC 3207 Phone: 0423 295 153 NANDO’S AUSTRALIA 40 Mollison Street Abbotsford VIC 3067 Phone: 03 9385 0777 ORIENTAL TEAHOUSE 455 Chapel Street South Yarra VIC 3141 Phone: 03 9826 0168 OUTBACK JACKS BAR & GRILL Suite 31104, SPC 3, 9 Lawson Street Southport QLD 4215 Phone: 07 5532 7071 PANAROTTI’S Unit 4 / 37-47 Borec Road Penrith NSW 2750 Phone: 02 4720 5522 RASHAYS CAFÉ & RESTAURANT Level 31, ABN Amro Tower, 88 Philip Street Sydney NSW 2000 Phone: 13000 13000 SHINGLE INN CAFES Suite 4, 23 Breene Place Morningside QLD 4170 Phone: 0431 649 450

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AUSTRALIAN franchise listings SSS BBQ BARNS New England Highway Tamworth NSW 2340 Phone: 02 6762 2238 TACO BILL MEXICAN RESTAURANTS PTY LTD 375 Clarendon St South Melbourne VIC Phone: 03 9690 2077

Food – Retail BASKIN ROBBINS ICE CREAM Phone: 0417 077 633 BEARD PAPA (PACIFIC RETAIL MANAGEMENT) 58 Gladesville Road Hunters Hill NSW 2110 Phone: 02 9817 7592 BEN & JERRY’S 219 North Rocks Road North Rocks NSW 2151 Phone: 1800 010 811

THEOBROMA LOUNGES, pavilions, BARS 3A Kia Crt Preston VIC 3072 Phone: 03 9480 1030 Fax: 03 9480 1035 Contact: Ben Email: franchising@theobroma.com.au Website: www.Theobroma.com.au Business Description: The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods” The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

Our franchise offers: • Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail • Highest quality chocolate products.

• Full training provided.

• Professional support team with a range of skills to assist you.

With new stores opening in countries across the globe, be part of something special.

Membership: FCA, BFA Year established: 2006 Number of franchise outlets: 24 worldwide Initial franchise fee: $40,000 Investment required: $200,000 to $500,000 Locations available: Australia, New Zealand, UK & various other countries THE MELTING POT 8810 Twin Lakes Boulevard Tampa FL USA 33614 Phone: 1-800-783-0867 (Ext 152) TOSCANIS CAFÉ BAR AND RESTAURANT PO Box 2067 Mansfield QLD 4122 Phone: 07 3349 2042 VABY’S MEDITERRANEAN GRILL Unit 14, 37-47 Borec Road Penrith NSW 2750 Phone: 02 4677 1018 WILD CAKTUS 84 - 86 Yarrara Road Pennant Hills NSW 2120 Phone: 02 9484 6066 ZAMBRERO Suite 2402, Level 24, 1 Alfred St Sydney NSW 2000 Phone: 02 8068 8131

“Remember, you become what you do.”

Tania Allen.

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BING BOY 308-320 (Shop 8) Grange Road Kidman Park SA 5025 Phone: 08 8150 2000

FLANNERYS NATURAL GROCERS Unit 2/38 Eastern Service Road Stapylton QLD 4207 Phone: 07 3054 4395 FOODCO GROUP PTY LTD PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200 FRITZ GELATO PO Box 656 Toorak VIC 3142 Phone: 03 9826 6114 GELATINO Unit 2/48B Resource Way Malaga WA 6090 Phone: 08 9228 4405 GELATISSIMO PO Box 6646 Silverwater NSW 2128 Phone: 02 8845 0100 GOLDEN NUTS FRANCHISING 61A Athens Road Onehunga Auckland NZ Phone: +64 21 126 3059

Boost Juice Pty Ltd Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409 Fax: 03 9508 4499 Contact: Caitlin O’Connor Email: caitlin.oconnor@retailzoo.com.au Website: www.boostjuice.com.au Business description: Boost Juice Bars offer a healthy alternative to fast food with delicious juices, smoothies and crushes. All Boost products have been developed with the assistance of a nutritionist, are at least 98% fat free and free from any artificial flavours or colourings. Boost has evolved from a single juice bar in Adelaide to a global retail powerhouse with over 400 stores operating globally.

Membership: FCA, IFA Year established: 2000 Number of franchise outlets: 237 (Australia) Initial franchise fee: $41k (incl. in initial investment) Investment required: $260k - $320k + GST Training & support: 3 weeks in Melbourne Locations available: Australia wide

INDIA AT HOME Unit 2/96-100 Rodeo Drive Dandenong VIC 3175 Phone: 03 9792 3839 KICK! JUICE BARS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 LAS OLAS 10 Pearl Street Torquay VIC Phone: 03 5264 8877 LENARD’S PO Box 5630 West End QLD 4101 Phone: 1800 068 111 LOLLYPOTZ 6/66 Maryborough Street Fyshwick ACT Phone: 1300 565 597 LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552 MR JAFFLE PO Box 4530 Bundaberg QLD 4670 Phone: 07 4181 1773

BRODIES MEALMAKERS 28 Curzon Street Tennyson Brisbane QLD 4105 Phone: 07 3392 7133

MRS FIELDS Unit 11 / 7-15 Gundah Road Mt Kuring-gai NSW 2080 Phone: 02 9472 8555

BUCKING BULL 5 Henry Street, Loganholme QLD 4129 Phone: 07 3423 0555

NEW ZEALAND NATURAL Level 3 / 8 West Street North Sydney NSW 2060 Phone: 1300 051 494

COLD ROCK ICE CREAMERY C/O FRANCHISED FOOD COMPANY Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932

NIGHTOWL CONVENIENCE PO Box 8326 Woolloogabba QLD 4102 Phone: 0475 980 219

CHOCOLATE GRAPHICS Phone: 07 5528 1400 DONUT KING PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 DREAMY DONUTS Level 1 / 424 New South Head Road Double Bay NSW 2028 Phone: 02 9302 2200

NUTSHACK C/O FRANCHISED FOOD COMPANY Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932 PARADISE FRESH 38 Cross St Brookvale NSW 2100 Phone: 0429 655 650 PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023

PRIMAL PANTRY 5 Henry Street Loganholme QLD 4129 Phone: 07 3252 5960

BURGER EDGE PO Box 272 Altona VIC 3018 Phone: 0459 220 141

ROYAL COPENHAGEN ICE CREAM CONE CO. PO Box 382 Mona Vale NSW 2103 Phone: 02 9997 2296

BURGER URGE FRANCHISING Level 1 4/15 Lamington Street Newfarm QLD 4005 Phone: 0438 791 984

Tutti Frutti Frozen Yogurt WA

Salsas Pty Ltd Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409 Fax: 03 9508 4499 Contact: Stacey Mercaldi Email: stacey.mercaldi@retailzoo.com.au Website: www.salsas.com.au Business description: The popularity of Mexican food has grown exponentially in Australia over the last decade.

Salsas Fresh Mex is leading the Australian Mexican scene with delicious, fast and healthy food alternatives. With 53 stores around the country, Salsas is a hot brand with an abundance of growth ahead. The systems and processes behind the brand are amongst the best in the industry and the support provided to our franchise partners is second to none!

Year established: Acquired by Retail Zoo in 2007 Number of franchise outlets: 46 Initial franchise fee: $48,000 Investment required: $430k - $480k + GST (food court model) $575k - $650k + GST (casual dining) Training & support: 4 weeks in Melbourne Locations available: Australia wide SEVEN SEAS SEAFOOD CAFE 5 Henry Street Loganholme QLD 4129 Phone: 07 3175 0637 SKEWERZ KEBABZ 5 Henry Street Loganholme QLD 4129 Phone: 07 3175 0632 SMOOTHIE FACTORY L54, 111 Eagle Street Brisbane QLD 4000 Phone: 1300 880 382 SPAR AUSTRALIA LIMITED Locked Bag 30 Acacia Ridge QLD 4110 Phone: 07 3715 3000 SUMOSALAD Level 1, 1 Short Street Leichhardt NSW 2040 Phone: 02 9569 7866 THE CHEESECAKE SHOP 2 Lisbon Street Villawood NSW 2163 Phone: 02 9723 1011 TRAMPOLINE GELATO Level 9, 616 St Kilda Road Melbourne VIC 3004 Ph: 1300 003 326

“Franchising is a great way to build a business”

PO Box 308, South Perth WA 6951 Phone: 08 6181 3584 Fax: 08 6181 3589 Contact: Kathy Metaxas Email: info@tfyogurt.com.au Website: www.tfyogurt.com.au Business description: Royalty free self-serve frozen yogurt store established in Perth, Western Australia in April 2011.

Tutti Frutti Frozen Yogurt is an internationally recognised brand with 600 stores worldwide.

With over 100 flavours on offer, our product is made fresh onsite every day with locally produced milk. Tutti Frutti Frozen Yogurt is 98% fat free, gluten and gelatine free plus vegan and lactose intolerant friendly.

Year established: April 2011 Number of franchise outlets: 6 in Western Australia / 600 worldwide Initial franchise fee: Enquire with Head Office Investment required: Starting from $400,000 approximately Training & support: Yes in Perth, Western Australia Locations available: Yes, throughout Western Australia VAN GO COFFEE & JUICE Phone: 1300 662 906 WASABI WARRIOR PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 WRAY ORGANICS PO Box 1277 Coolangatta QLD 4225 Phone: 07 5536 7291 YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 3013 Phone: 1300 734 433

Food – Take Away A LA TURKO 3/7 Birmingham Avenue Villawood NSW 2163 Phone: 02 9723 0300 ALI BABA 29 Williamson Road Ingleburn NSW 2565 Phone: 02 9829 8600 BING BOY 308-320 (Shop 8) Grange Road Kidman Park SA 5025 Phone: 08 8150 2000 BK’S TAKEAWAY 95 Princes Highway Trafalger VIC 3824 Phone: 03 5633 2131 BUBBAS PIZZA PASTA & MORE 284 Bridge Road Richmond VIC Phone: 03 9427 7874

CHARCOAL CHICKEN EXPRESS PO Box 7068 Karawara WA 6152 Phone: 08 9258 6011 CHICKEN EXPRESS SYSTEM PO Box 912 Fairfield NSW 2165 Phone: 0415 500 500 CHICKEN TREAT 1 Whipple Street Balcatta WA 6025 Phone: 0408 927 750 COAST TO COAST THE GOLDEN ROAST PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700 COOLABAH TREE CAFÉ PO Box 226 Arundel QLD 4214 Phone: 07 5573 0255 COUNTRY CHICKEN 6 Reichert Drive Ernest QLD 4214 Phone: 0422 941 541 CROISSANT EXPRESS PO Box 7399 Cloisters Square WA 6850 Phone: 08 9321 5844 CRUST GOURMET PIZZA BAR Level 3 / 159 High Street Prahran VIC 3181 Phone: 1800 067 619 DOMINO’S PIZZA Level 5 KSD1, 485 Kingsford Smith Drive Hamilton QLD 4007 Phone: 1300 131 888 EAGLE BOYS DIAL-A-PIZZA Level 1, 493 Ipswich Rd, Annerley QLD 4103 Phone: 07 3373 1000 FANCY FILLINGS Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4460 FIVE DOGS 290 Brunswick Street Fortitude Valley QLD 4006 Phone: 0432 455 444 FITCHIPS PO Box 218, Subiaco Perth WA 6904 Phone: 08 9444 5100 FROOTA FROZEN YOGHURTS 17 Market Street Box Hill VIC 3128 Phone: 03 9972 8892 GFC CAFÉ Unit 1/61 Link Crescent Coolum Beach QLD 4573 Phone: 07 5495 3157 GOLDEN ROAST (THE) PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700 GOLDEN FRIED CHICKEN Phone: 1800 802 662

James Corne.

107

AUSTRALIAN franchise listings GO SUSHI PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200

PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023

HEALTHY HABITS Level 6, 428 George Street Sydney NSW 2000 Phone: 02 9224 0460

PIZZA TEMPTATIONS Shop 2/1 Brygon Creek Drive Upper Coomera, Gold Coast QLD Phone: 1300 22 33 17

HUNGRY JACK’S 1183 Toorak Road Camberwell VIC 3124 Phone: 03 9831 7100

PURE+NATURAL Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400

JESTERS 8A O’Connor Way Wangara WA 6065 Phone: 08 9309 2200

PRETZEL WORLD C/O FRANCHISED FOOD COMPANY Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932

KFC 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3000 MAD MEX FRESH MEXICAN GRILL Q537 Queen Victoria Building Sydney NSW 1230 Phone: 02 8115 9550 MARIES PIZZA U 8 2527 Gold Coast Hwy Mermaid Beach QLD Phone: 07 5533 9805 MCDONALD’S AUSTRALIA 21-29 Central Ave Thornleigh NSW 2120 Phone: 02 9875 6666 MOEVENPICK ICE CREAM Citiport, Level 3 650 Lorimer Street Port Melbourne VIC 3207 Phone: 0423 295 153 MYO Suite 17 Riseley Corporate Centre 135 Riseley St Booragoon WA 6154 Phone: 08 9315 3966 NANDO’S AUSTRALIA 40 Mollison Street Abbotsford VIC 3067 Phone: 03 9385 0777 NOODLE BOX Suite 13a 661-663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200

RED ROCK NOODLE BAR PO Box 1463 Capalaba QLD 4179 Phone: 1300 473 376 RED ROOSTER Level 1 - Unit 17 202 Ferntree Gully Road Nottinghill VIC 3168 Phone: 03 9582 8716

WENDY’S SUPA SUNDAES 209 Fullarton Road Eastwood SA 5063 Phone: 0419 500 675 WOK ME Phone: 07 3257 7682 WOKINABOX Suite 4A, 60 West Terrace Adelaide SA 5000 Phone: 1300 859 989

YOGURTLAND AUSTRALIA 51B/2 Slough Avenue Silverwater NSW 2128 Phone: 1300 709 709

SCHNITZ FRANCHISING PTY LTD Level 2, 3 River Street South Yarra VIC 3141 Phone: 1300 729 900 SOUVLAKIHUT Phone: 03 9484 7774 SPUDBAR 147 Chapel Street Windsor VIC 3181 Phone: 03 9525 1214 STAX SUBS & COFFEE Phone: 08 8272 8488 STIR CRAZY Phone: 0413 136 271

SUMOSALAD Level 1, 1 Short Street Leichhardt NSW 2040 Phone: 02 9569 7866

OPORTO FRANCHISING Level 5, 619 Pacific Hwy St Leonards NSW 2065 Phone: 1300 727 129

SUNSHINE KEBABS Office H27, Victoria Point Lakeside 11 Bunker Road Victoria Point QLD 4165 Phone: 07 3207 0422 TASTY THAI 109 / 260 Collins Street Melbourne VIC 3000 Phone: 03 9654 9899 THE CREPE CAFÉ Box 2 Allgas Building Southbank QLD 4101 Phone: 07 3846 1008 THE POULTRY PLACE Phone: 1300 558 278 THE SMOOTHIE FACTORY L54, 111 Eagle Street Brisbane QLD 4000 Phone: 1300 880 382

108

WAFFLE FACTORY Phone: 0409 047 500

SARPINO’S PIZZERIA 2/29-33 Gympie Way Willetton WA 6155 Phone: 08 9457 7722

OLIVER’S REAL FOOD PO Box 3678 Tuggerah NSW 2259 Phone: 0434 390758

PIZZACUTTERS GOURMET PIZZA PO Box 294 Cherrybrook NSW 2126 Phone: 02 9629 6788

URBAN BURGER 23/75 Waterway Drive Coomera QLD 4209 Phone: 07 5580 1608

XQUISITO PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 765 081

SUBWAY® RESTAURANTS PO Box 313 Fortitude Valley QLD 4006 Phone: 1800 630 355

PIZZA CAPERS 3/38 Limestone Street Darra QLD 4076 Phone: 07 3279 3311

TRIOS WRAPS Ste 1/Lvl 1 902 Mt Alexander Rd Essendon VIC 3040 Phone: 03 9370 5833

SALSA’S FRESH MEX GRILL Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd Chadstone VIC 3148 Phone number: 03 9508 4409

OCEAN MASTER INTERNATIONAL PO Box 5327 Marrickville NSW 1475 Phone: 02 8004 2998

PASTAGOGO 393 Glynburn Road Kensington Park SA 5068 Phone: 0402 211 599

TRAMPOLINE GELATO C/O FRANCHISED FOOD COMPANY Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932

Zambrero 1 Alfred Street Sydney NSW 2000 Phone: 1300ZAMBRERO (130092627316) Contact: Brad Flinn Email: franchise@zambrero.com Website: www.zambrero.com/franchise Business description: Zambrero is Mexican with a Mission. Founded in Canberra in 2005, we are Australia’s largest Mexican restaurant franchise opening our 100th restaurant in December 2015. We are passionate people who believe in serving delicious, healthy Mexican food, delighting our customers, giving back through our Plate4Plate Program and partnering with the right people.

We partner with Development Agents around the country to grow our brand and provide local support to our franchise partners.

Membership: Franchise Council of Australia Year established: 2005 Number of franchise outlets: 100 globally, 92 in Australia Initial franchise fee: $35,000 - $40,000 Investment required: From $450,000 ex GST Training & support: 4 days Franchise Partner Induction in Sydney, minimum of 2 weeks in-restaurant training, pre and post opening support from Local and National operations team Locations available: NSW Metro, NSW Regional, VIC Metro, VIC Regional, SA, WA, QLD North, QLD South, TAS

Hairdressing BLOW DRY BAR 10 Vawser Court Coramandal Valley SA 5051 Phone: 0400 228 053 BOSSY HAIR PO Box 2131 Ashgrove West QLD 4060 Phone: 07 3366 6713 CAPELLI ARMADALE Phone: 03 9822 3183 COLORBAR Po Box 523 Coolangatta QLD 4225 Phone: 1300 877 325 I WISH A…MOBILE HAIRDRESSER PO Box 40 Woden ACT 2606 Phone: 0410 460 609 JOHN BRENNAN HAIR FRANCHISING Unit 9, 1-3 Jubilee Avenue Warriewood NSW 2102 Phone: 02 9979 9633 GAUCI FRANCHISING 75 Northeast Road Collinswood SA 5081 Phone: 0419 431 431 or PH: 08 83443556 FRANCK PROVOST 129 Bourke Street Woolloomooloo NSW Phone: 1300 372 624

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200 or 0451 370 060 Fax: 03 9234 2266 Contact: Peter Fiasco Email: franchising@hairhousewarehouse.

com.au Website: www.hairhousefranchising.com.au Business description: Hairhouse Warehouse was established in 1992 as a family run business. It has grown to the most successful Hair & Beauty retailer in Australia, with over 140 stores.

Hairhouse Warehouse has won several franchising and industry awards and is recognised as the leader in the industry.

The brand offers: • Extensive and ongoing training • A proven turnkey operation • Multiple revenue streams, including retail, salon, piercing and beauty services • Exclusive stockists of world leading brands with the most lucrative merchandise trading terms worldwide.

Membership: Franchise Council of Australia – FCA, Hair & Beauty Industry Association - HBIA Year established: 1992 Number of franchise outlets: Over 140 Investment required: 55% of Business Purchase price Training & support: Full business, product and systems training provided including full induction program.

Locations available: Western Australia, Queensland, NSW, ACT, Victoria

JUST CUTS PO Box 318 Cronulla NSW 2230 Phone: 02 9527 5444

COMPLETE FEET 535 Boronia Road Wantirna VIC 3152 Phone: 03 9720 7676

KIDZ LIDZ HAIR SALONS 95 Frenchmans Road Randwick NSW 2031 Phone: 02 9399 3455

CONTOURS Suite 301, 19A Boundary Street Rushcutters Bay NSW 2011 Phone: 02 8353 5203

LATTOUF HAIR SPA Level 2, 191 Oxford Street Darlinghurst NSW 2010 Phone: 1300 363 737

CURVES INTERNATIONAL 100 Ritchie Road Woodway TEXAS 76712 Phone: +254 399 8409

MAESTRO HAIRDRESSING 90 Douglas Parade Williamstown VIC 3016 Phone: 03 9397 5983

DESTINATION FOR MEN 35 Unley Road Parkside SA 5063 Phone: 08 8357 3610

RODNEY WAYNE HAIRDRESSING PO Box 825 Shortland Street Auckland CBD Phone: +64 9 358 4644

D’FINE24/7 PO Box 8870 Wagga Wagga NSW 2650 Phone: 1300 DFINE247

SALON EXPRESS PO Box 272 Bayswater WA 6933 Phone: 08 9473 1002 TONI + GUY HAIRDRESSING Phone: 02 9380 2299

Health & Fitness

EFM HEALTH CLUBS 115 Sherriff Street Underdale SA 5032 Phone: 1300 336 348 ENVIE FITNESS Suite 505, 19a Boundary Street Rushcutter Bay NSW 2011 Phone: 02 9332 2824 F45 TRAINING Phone: 02 8006 9599

9ROUND 30 MINUTE TOTAL FITNESS 3/11 Palmer Place Murrarie QLD 4172 Phone: 07 3331 1400

FERNWOOD WOMEN’S HEALTH CLUBS Level 1, 475 Flinders Lane Melbourne VIC 3000 Phone: 03 9630 8800

ALIVE CLINICS 1/47 Taree Street Burleigh QLD 4220 Phone: 07 5593 4489

FITNESS ENHANCEMENT 9 Jupiter Plaza, 20 Laurence Drive Nerang QLD 4211 Phone: 0411 228 240

ANYTIME FITNESS Ground Floor, 71 Longueville Rd Lane Cove NSW 2066 Phone: 1300 766 202

FITNESS MATTERS Shop 4-5 25 Benabrow Avenue Bellara QLD 4507 Phone: 07 3408 6000

ARTHUR MURRAY DANCE STUDIOS Phone: 02 9439 2061

GNC LIVEWELL Building G1, 421-439 Grieve Parade Altona North VIC 3025 Phone: 03 9267 2737

BACK IN MOTION HEALTH GROUP 1/327 Police Road Mulgrave VIC 3170 Phone: 1300 859 581 BACKCARE & SEATING 4 Guilfoyle Avenue Coburg Vic 3058 Phone: 03 9353 0500 BRIGHT EYES FRANCHISING Level 1, Unit 3 / 321 Kelvin Grove Road Kelvin Grove QLD 4059 Phone: 07 3162 2279 BODIEZ 24/7 FITNESS 260 Brisbane Street Ipswich QLD 4305 Phone: 07 3812 0311 BODY AND HEALTH SOLUTIONS Shop 176, Watergarden’s Shopping Centre 399 Melton Highway Taylor’s Lakes VIC 3038 Phone: 03 9703 1135 BOXING FIT 4/11 Salmon Street Port Melbourne VIC 3207 Phone: 1300 269 348

GOLD’S GYM 81 Gozzard Street Gungahlin ACT 2913 Phone: 02 6280 4987 HEALTHY INSPIRATIONS PO Box 3280 Darra QLD 4076 Phone: 07 3177 0842 HIDOW AUSTRALIA Unit 18/38 Kendor Street Arundel, Gold Coast QLD 4214 Phone: 1300 911 442 HOME INSTEAD SENIOR CARE Level 10, 9 Sherwood Road Toowong QLD 4066 Phone: 07 3720 8400 HYPOXI AUSTRALIA 7 Blackfriars Street Chippendale NSW 2008 Phone: 02 9281 2033 JETTS FITNESS 24/7 31 Brisbane Rd, Mooloolaba QLD 4557 Phone: 07 5458 5300

“Your plan is your roadmap to success.”

KIESER TRAINING CENTRES 5b North Street Ascotvale VIC 3032 Phone: 03 9372 0733

Ian Watt.

KINGS (LEARN TO SWIM) Phone: 03 5976 3777

109

AUSTRALIAN franchise listings

LASERDERM SKIN FITNESS CENTRE Unit 8,102 Emu Bank Belconnen ACT 2617 Phone: 02 6251 3040

Home Based Businesses

LIFECARE HEALTH Phone: 03 9529 8899

ALL STRIPPED PO Box 993 Williamstown VIC 3016 Phone: 1800 73 20 73

LINDA ALLEN FITNESS Shop 10/1Carl Heck Boulevard Windaroo QLD 4207 Phone: 1300 523 753

AUSSIE SKIP BAGS 83 Enterprise Road Kunda Park QLD 4556 Phone: 0437 342 902

MUSCLE BEACH Phone: 02 4628 4020

PLUS FITNESS 24/7 PO Box 76 Camden NSW 2570 Phone: 02 4648 2099 POLE PRINCESS Phone: 03 9994 6351 PURE HEALTH CLUBS PO Box 1708 Carindale QLD 4152 Phone: 07 3211 0060 PREGGI BELLIES Level 1, 93-95 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9733 RESSLEEP Phone: 0417 272 017 RESTORED BEAUTY GETAWAYS Phone: 08 9228 1121 RUSH HOUR AUSTRALIA PTY LTD PO Box 236 Oatlands NSW 2117 Phone: 1300 007 874 SHE FITNESS 704/176 Glenmore Road Paddington NSW 2021 Phone: 1300 565 700 SNAP FITNESS AUSTRALIA PO Box 361 Mt Gravatt QLD 4122 Phone: 1800 SNAP GYM SPORTZING COURT CARE SERVICES Phone: 1800 818 894 STEP INTO LIFE Unit 24, 148 Chesterville Road Moorabbin VIC 3189 Phone: 1300 134 136 TERRY WHITE CHEMISTS Phone: 07 3238 0222 THE LIFEWORKS GROUP Phone: 08 9246 1977 VISION PERSONAL TRAINING 3/30 Endeavour Road Caringbah NSW 2229 Phone: 02 9542 7750

BATHROOM WERX 3 Harrow Street Preston VIC 3072.

Phone: 1800 644 171 Fax: 1300 765 266 Contact: George Yammouni Email: franchise@bathroomWERX.com Website: www.bathroomWERXfranchise.com Business description: Breathe NEW life into any bathroom – domestic or commercial - without the hassle and expense of renovating. Established in 1986, Bathroom Werx specialises in quick and affordable bathroom makeovers saving our Clients thousands of dollars. Our Clients include Hotels, Government Housing, Real Estate Groups, Facilities Managers and home owners.

We manufactures our own unique WERX Enamel specifically formulated for bathrooms and CSIRO tested.

With 30 years’ experience in the Business you too can make big money in bathrooms!

Year established: 1986 Membership: FCA & HIA Number of franchise outlets: 20 Initial franchise fee: $69,500 plus Vehicle Investment required: Additional $15-20K Working Capital Training & support: 4 weeks initial training plus ongoing.

Locations available: Australia wide locations available - call to enquire.

CM BUSINESS Phone: 1800 262 340 CRAZY CANDLES 10 Jingella Street Hope Island QLD 4212 Phone: 07 5530 1171 ENSUITES ON TOW Unit 1, 22 Emily Street Seymour VIC 3660 Phone: 03 5977 1447 FIFO CAPITAL AUSTRALIA L16, 390 St Kilda Road Melbourne VIC 3004 Phone: 1300 139 557 FIRST CLASS CAPITAL Level 12 50 Margaret Street Sydney NSW 2000 Phone: 02 9098 0860 JEUNESSE GLOBAL Phone: 0414 812 195 JIM’S BATH SURFACING Phone: 131 546 JIM’S COMPUTER SERVICES Phone: 131 546

110

FORTUNE PLUS PO Box 1957 Surfers Paradise QLD 4217 Phone: 1800 041 274

STUFFLERS FRANCHISES PTY LTD 10/477 Tufnell Road Banyo QLD 4014 Phone: 1800 788 335

MY BELLY 3/285 Great Eastern Highway Burswood WA 6100 Phone: 0451 949 667

OZIFIT Suite 9 Tower Place Wodonga VIC Phone: 0416 651 529

FIBRENEW INTERNATIONAL LTD 1/47 Sunnyside Road Scarborough Brisbane QLD 4020 Phone: 1300 954 812

LOLLYPOTZ C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

MOUNTAIN DESIGNS Phone: 07 3114 4300

NEW LEVEL PERSONAL TRAINING STUDIOS 69A Anderson St, Yarraville VIC 3013 Phone: 03 9325 1808

JIM’S ELECTRICAL Phone: 131 546

THE E TEAM 16 Hay Street Boxhill South VIC Phone: 03 9849 1282 XPRESSO DELIGHT PTY LTD PO Box 57 Carina QLD 4152 Phone: 1300 655 559

Home Services 1800-GOT-JUNK? Phone: 1800 468 586 AMALGAMATED PEST CONTROL PO Box 74 Archerfield QLD 4108 Phone: 1300 685 402 ANDREW’S GROUP SERVICES Unit 7, 302 South Pine Road Brendale QLD 4500 Phone: 1800 101 155 AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS Unit 2, 8 Villanova Street Wanneroo WA 6065 Phone: 1300 131 289 AUSTRALIAN CARPET DYING PO Box 1039 Niddrie VIC 3042 Phone: 03 9325 4111 AUSTRALIAN HOT WATER PROFESSIONALS Level 1, 127 Botany Road Alexandria NSW 2015 Phone: 02 9698 1922 BLACK AND WHITE HOME SERVICES PO Box 1131 Morayfield QLD 4506 Phone: 1800 641 325 COLONIAL PLANTATION SHUTTERS 201 Riverview Road Clareville NSW 2107 Phone: 02 9973 1718 COMPLETE PROPERTY REJUVENATION 108 Drummond Street Oakleigh VIC 3166 Phone: 1300 136 706 DIAL-AN-ANGEL PO Box 543 Edgecliff NSW 2027 Phone: 1300 721 111 ECO PEST CONTROL Unit 1/813 South Road Clarence Gardens SA 5039 Phone: 08 8354 0470 ELITE CARPET DRY CLEANING 6 Dulwich Street Loganholme QLD 4129 Phone: 07 3801 2115

FOUR SEASONS GUTTER PROTECTION Unit 23/63-71 Bayfield Road Bayswater VIC 3153 Phone: 03 9738 1499

OVENU PO Box 698 Willetton WA 6955 Phone: 1300 OVEN 2 (1300 683 682)

FROGS HOUSE WASHING 59 Kowara Road Somersby NSW 2250 Phone: 1300 363 564

PARADISE SHADE UMBRELLA’S Suite 110, 51 Robina Town Centre Robina QLD 4230 Phone: 1800 258 250

GREENBIZCHECK Phone: 02 9007 6777

PUREPROTECT PO Box 320 Leichhardt NSW 2040 Phone: 1800 664 376

GREY ARMY MANAGEMENT 1 / 56 Harley Crescent Condell Park NSW 2200 Phone: 02 9709 5050 GUTTER-VAC PO Box 108 Albion Business Centre Albion QLD 4010 Phone: 07 3357 6270 HANNAFORD - SEED PROTECTION SPECIALIST Phone: 08 8112 0900 HIRE A HUBBY Suite 9b/9-11 Commercial Road Kingsgrove NSW 2208 Phone: 1800 803 339 HOME SERVICE PROFESSIONALS PO Box 237 Plympton SA 5038 Phone: 08 8297 4744 HOUSEWORK HEROES PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344 JAMES’ HOME SERVICES Unit 2, 101 Brisbane Road Mooloolaba QLD 4557 Phone: 07 5444 2268 JIM’S ANTENNAS Phone: 131 546 JIM’S BATH RE-SURFACING Phone: 131 546 JIM’S GLASS RESTORE AND PROTECT Phone: 131 546 JIM’S PEST CONTROL Phone: 131 546 JIM’S POOL CARE Phone: 131 546 MAGNETITE WINDOW COVERS PO Box 608 Marrickville NSW 2204 Phone: 02 9565 4070 MANNINGS AV Suite 343/80 The Pines Shopping Centre Elanora QLD 4221 Phone: 1300 137 891 MARRS CURTAINS, BLINDS & SHUTTERS PO Box 129 Kellyville NSW 2155 Phone: 1300 306 751 MATTRESSKLEEN AUSTRALIA 2-18 Excelsior Road Cronulla NSW 2230 Phone: 1300 367 004 MINC SERVICES Unit 5, 36 Windorah Street Stafford QLD 4053 Phone: 07 3856 1377 MURRAY PEST & WEED CONTROL PO Box 2263 Kent Town SA 5071 Phone: 08 8334 1000 OUTSIDE CONCEPTS 9 Hoylake Avenue Stirling SA 5152 Phone: 08 8370 9523

REFACEIT PO Box 3118 Tarragindi QLD 4121 Phone: 1300 322 348 RELIANCE ROOF RESTORATIONS 3/6 Trade Street Ormiston QLD 4160 Phone: 07 3286 3900 RESIDENTIAL GARAGE DOORS PO Box 5145 Rockingham Beach WA 6969 Phone: 1300 101 707 SENIOR HELPERS – AUSTRALIA 5/539 Highett Rd, Highett VIC 3190 Phone: 03 9555 6331 SHINE IT STAINLESS c/- Micheal Milward Phone: 0408 805070 SIMPLY HELPING 1/48 McLachlan Street Horsham VIC 3400 Phone: 1800 998 866 SOL HOME INPROVEMENTS Suite 110, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 765 765

WENATEX 11 Chapman Place Eagle Farm QLD 4009 Phone: 1800 936 283

V.I.P. HOME SERVICES Offices in each State Phone: 13 26 13 Fax: 08 8220 4588 Email: info@viphomeservices.com Website: www.viphomeservices.com.au Business description: Over the last 35 years, V.I.P. has helped over 4,000 people become successful business owners in cleaning and lawns and gardens franchise opportunities by providing: • Training, coaching and mentoring • Affordable franchise options • National and local marketing • An initial start-up kit For further information call 13 26 13 or visit www.viphomeservices.com.au Year established: 1979 Number of franchise outlets: 1100 Initial franchise fee: $16,000 Investment required: From $22,000 Training & support: 4 Weeks and ongoing Locations available: Every State in Australia and New Zealand

SPECIALIST DOORS & WINDOWS ETC 12 Duncan Road Dry Creek SA 5094 Phone: 1800 773 810 SPRAY PAVE AUSTRALIA GPO Box 501 Greenacres SA 5086 Phone: 1800 688 888 SUPER SHOWER SEAL 3/8 Greenhill Road Wayville SA 5034 Phone: 08 8372 7881 TAPS’N TOILETS PO Box 380 Strathpine QLD 4500 Phone: 1800 801 617 TERMICAM PO Box 369 Glen Waverley VIC 3150 Phone: 1300 837 642 THE MINDERS Unit 52, 170 Forster Rd Mount Waverley VIC 3149 Phone: 03 9544 7600 TILE RESCUE PO Box 221 Hawks Nest NSW 2324 Phone: 1800 853 335 TIMBER DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 453 284 UNITED HOME SERVICES PO Box 116 Floreat Forum WA 6014 Phone: 08 9244 2344

V.I.P. Home Services – Fencing & Home Maintenance National Office - Unit 9/35 Progress Street, Mornington, 3931 Phone: M 0402 898 555 | 03 5975 7379 Contact: Warren Smith Email: joinus@vipfandhm.com.au Website: www.vipfandhm.com.au/join Business description: Established in 1979 this new extension of the V.I.P. Group offers great opportunities at varying levels.

Fencing franchises, Home Maintenance franchises or why not do both?

Corporate combination franchise package (country areas) or Regional Master franchise rights are available Australia wide!

All options come with a generous territory and offer great value for money as in reality you are getting two businesses for less than the price of one.

Experience is the difference, experience our difference.

Membership: FCA, MBA Year established: 2015 Initial franchise fee: Packages start from only $39,450 Investment required: Variable and also depends on relevant items already owned Training & support: Initial and ongoing including up to 8 weeks paid training in fencing Locations available: Australia Wide – call to enquire.

111

AUSTRALIAN franchise listings VICTORY BLINDS 245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700 YOUR HOME SERVICES PO Box 652 Wyong NSW 2259 Phone: 1300 669 464 YOUR LOCAL TRADESMAN PO Box 382 Seven Hills NSW 1730 Phone: 1300 853 553

“In your personal development, it’s what you choose to listen to, watch or read that enhances your understanding of your life and teaches you what you need to do to succeed.”

Landscaping & Gardening AUSTRALIAN DIAL-A-DIGGER 128b Tolley Road St Agnus SA 5097 Phone: 1300 234 443

APPLIANCE TAGGING SERVICES 80 Patterson Road Bentleigh VIC 3204 Phone: 03 8520 9750

BORDERLINE PO Box 4571 Lake Haven NSW 2263 Phone: 1800 121 122

ARRIVE ON TIME APPLIANCE REPAIRS 1/8 Fuji Crescent Mornington VIC 3931 Phone: 1300 137 121

CLEAN GREEN STRATA 8 / 41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 66 11 82

AUSSIE MOBILE GROOMING Phone: 0438 881 325

COOCHIE HYDROGREEN PO Box 880 Oxenford QLD 4210 Phone: 1800 245 955 FOX MOWING 13 Luderitz Close Hallett Cove SA 5158 Phone: 1800 369 669 GRAHAMS GARDEN CARE PO Box 2120 Ascot QLD 4007 Phone: 1300 134 035 HI HO CLEAN AND GARDEN 52 Bayview Drive Blackstone Heights TAS 7250 Phone: 03 6340 2675 JIM’S MOWING Phone: 131 546

Tania Allen.

Hotels, Motels & Apartments ACCOR HOTELS Phone: 02 9280 9820 QUEST APARTMENT HOTELS Phone: 1800 334 033

Internet APEX PACIFIC 1/6-8 Crewe Place Rosebery NSW 2018 Phone: 02 9662 3433 BLOOMTOOLS 3/2 Boston Court Varsity Lakes QLD 4227 Phone: 1300 399 399 DIGITAL DREAMS PO Box 246 Pacific Fair QLD 4218 Phone: 07 5578 3320 EXA WEB SOLUTIONS 1186 Toorak Road Camberwell VIC 3124 Phone: 03 9889 6888 HI SPEED INTERNET KIOSKS PO Box 461 Surfers Paradise QLD 4217 Phone: 07 5538 9584 NOQ 58 Brougham Place North Adelaide SA Phone: 1800 028 128 WEBSITEGURUS Suite 412 / 566 St Kilda Road Melbourne VIC 3004 Phone: 03 9510 9344

JIM’S TREES Phone: 131 546 KWIK KERB PO Box 103 Mt Ommaney QLD 4074 Phone: 1800 773 231 LOCAL TREE CARE 22 Kothes Lane Baranduda VIC 3691 Phone: 02 6056 0560 MULTIWEST PAVE 18 Devereux Crescent Ellenbrook WA 6069 Phone: 1300 137 572 SELECT LAWN MOWING 104 Fairford Road Padstowe NSW 2211 Phone: 1800 259 569 SOFT STONE SCULPTURES PO Box 1507 Warriewood NSW 2102 Phone: 1300 763 878

AUSSIE POOCH MOBILE DOG WASH/GROOMING Phone: 1300 369 369 AWESOME FRANCHISES PTY LTD Unit 2 / 100 Park Road Slacks Creek QLD 4127 Phone: 1800 880 124 AUS1ENERGIS 17 McClure Road Kensington VIC Phone: 1300 782 217 B & S MOBILE SHARPENING 9 Karnak Court Glen Waverley VIC 3150 Phone: 03 9703 1135 BOSETTI WINDOW SOLUTIONS 8 Anzac Highway Keswick SA 5035 Phone: 0421 378 364 CAFE2U PTY LTD PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (1300 CAFÉ2U) CAPPUCCINO XPRESS 6/137 Main Street Osborne Park WA 6017 Phone: 1300 523 388 COFFEE BELLA 7 Neumann Court Kunda Park QLD 4556 Phone: 1300 721 811 CREPE AFFAIR PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 CREPES (273 737) THE GOLDEN ROAST PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700 DIAMOND MARKETERS 6 Barack Court Oak Park VIC 3046 Phone: 0405 347 194

THE MINDERS TOTAL BUILDING & GARDEN CARE 52/170 Forster Road Mount Waverley VIC 3149 Phone: 03 9544 7600

ENZED HOSE DOCTORS PO Box 1022 Wodonga VIC 3689 Phone: 1800 0ENZED

WEEDING WOMEN 9/152 Balcatta Road Balcatta WA 6021 Phone: 1800 247 484

ESPRESSO MOBILE CAFÉ 1 Langham Place Davidson NSW 2087 Phone: 1300 657 942

“Running multiple sites requires strong leadership and organisation on a daily basis.”

John O’Brien.

112

Mobile Franchises

FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY FIBRENEW INTERNATIONAL LTD 1/47 Sunnyside Road Scarborough Brisbane QLD 4020 Phone: 1 300 954 812 FILTAFRY 2187 Princes Highway Clayton South VIC 3168 Phone: 03 9548 3155

FISHER & PAYKEL PO Box 798 Cleveland QLD 4163 Phone: 1800 016 100

VICTORY CURTAINS AND BLINDS 245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700

FLIPPIN’ FRESH SEAFOOD 57 McLindens Road Barnawartha North VIC 3691 Phone: 02 6000 1999

YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 3013 Phone: 1300 73 44 33

FORMALWEAR EXPRESS Phone: 1300 367 625 GEOWASH Level 5 574 St Kilda Rd Melbourne VIC 3004 Phone: 1300 CARWASH GRINNERS CATERING Phone: 02 4655 1988 HENNY PENNY HATCHING PO Box 1376 Kenmore QLD 4069 Phone: 0402 853 213 HIRE A TRADESMAN PO Box 530 Elsternwick VIC 3185 Phone: 1300 79 HIRE (4473) HAIRDRESSERS ON THE MOVE 12 Garie Place Frenchs Forest NSW 2086 Phone: 1300 004 247 HOME ICE CREAM 173-181 McDougall Street Toowoomba QLD 4350 Phone: 07 4699 9980 HOSEMASTERS INTERNATIONAL 17 Kewdale Road Kewdale WA 6986 Phone: 08 9356 1711 INK ON THE RUN PO Box 4109 Illawong NSW 2234 Phone: 1800 465 786 JIM’S PEST CONTROL Phone: 131 546 JIM’S WINDSCREENS Phone: 131 546 LOCK N LEAVE Phone: 1300 139 557 MARRS CURTAINS, BLINDS & SHUTTERS Suite 517, 2-8 Brook Hollow Avenue Baulkham Hills NSW 2153 Phone: 1300 306 751 MOBILE FILTRATION SERVICES 17 Ladymary Terrace Gympie QLD 4570 Phone: 1800 637 638 MOBILE HOSEFIXERS PO Box 3017 Caboolture BC QLD 4510 Phone: 07 5428 0321 OVEN & BBQ CLEANING Phone: 0409 202 592 PRISTINE WATER SYSTEMS 2/28 Central Park Avenue Ashmore QLD 4214 Phone: 07 5597 0592 SHINE IT STAINLESS Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512 SMALLPRINT 26 Weatherall Road Cheltenham VIC 3192 Phone: 1800 762 557

Snap-on Tools PO Box 6077 Seven Hills NSW 2148 Phone: AUS - 1800 762 766

NZ - 0800 762 766 Contact: Les Coppin Email: sota.franchise@snapon.com Website: www.snapontools.com.au Business description: Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment into the hands of mechanics, engineers, and other professional tool users across the country.

Snap-on Tools is a subsidiary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional technicians, with an established network of franchise operations across the globe.

After more than 25 years in the Australian market, Snap-on continues to perform, providing robust financial results for its network of over 170 franchisees. Extensive training and ongoing support is provided - no previous mechanical experience required.

Membership: FCA & FANZ Year established: 1920 Number of franchise outlets: Over 170 Investment required: Start-up cost from $50,000 Training & support: Initial training at the International Training Centre in Dallas, USA. with ongoing training and support once on the road.

SOUTHERN CROSS CHAUFFEUR 348 Arden Street Kensington VIC 3031 Phone: 1300 726 630 SUPER SHOWER SEAL 3/8 Greenhill Road Wayville SA 5034 Phone: 08 8372 7881 TENDER LOVING CUISINE Phone: 1300 786 333 TASTY TRUCKS 15 Kevin Avenue Ferntree Gully VIC 3156 Phone: 1300 827 898 THE IRONING ELF 58 Neville Lane Napoleons VIC 3352 Phone: 1300 476 353 THE TIMBER DOCTOR PO Box 4480 Robina Town Centre QLD 4230 Phone: 1300 153 284 TILE RESCUE 4/43 Booner St Hawks Nest NSW 2324 Phone: 1800 85 3335 TOOLFORCE 1 Romford Road Kings Park NSW 2148 Phone: 02 9831 6555 XPRESSO MOBILE CAFE PO Box 57 Carina QLD 4152 Phone: 1300 655 559

Pet Stores, Products & Services ADVANCE PET SITTING PO Box 6515 Upper Mt Gravatt QLD 4122 Phone: 1300 873 277 AUSSIE MOBILE GROOMING Phone: 0438 881 325 AUSSIE POOCH MOBILE Unit 4, 13-15 Brewer Street Burpengary QLD 4505 Phone: 1300 369 369 BARK BUSTERS + DOG TRAINING PO Box 139 Dapto NSW 2530 Phone: 1800 067 710

CITY FARMERS DOGWASH PO Box 815 Willoughby NSW 2068 Phone: 0402 902 620 Contact: Scott McIntosh Email: scott.mcintosh@cityfarmers.com.au Website: www.cityfarmers.com.au Business description: City Farmers Dogwash brings the specialty pet store right to the customer’s door, which keeps your phone ringing and your business growing.

City Farmers Dogwash franchisees are trusted advisors and loving carers to our customer’s valued pets. As a franchisee and as part of the ever expanding City Farmers retail network, you’ll have access to the best in pet health, nutrition and well-being needs.

City Farmers Dogwash, will help you to start your own profitable business and make new friends of both the two and four legged variety, without the associated pressures of traditional business ownership.

With more than 3.7 million pet dogs in Australia, we’ve got plenty of work to do!

Membership: FCA – Franchise Council of Australia PIAA – Pet Industry Association of Australia Year established: 1992 (under the Fleastoppers name) Number of franchise outlets: 35 Investment required: Existing from $28,000 New Areas from $20,000 + Vehicle Training & support: 2 Weeks in Field + 1 Week in the Support Office and the ongoing business coaching and support to grow and develop the business.

Locations available: Australia Wide

“There is nothing as exciting as opening up your own franchise.”

Saxon Marsden-Huggins.

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AUSTRALIAN franchise listings DON’T FRET PET! 67 Cooloolabin Road Yandina QLD 4561 Phone: 1300 307 021 DOGTECH PO Box 56 Mossvale NSW 2577 Phone: 1300 650 739 HYDRODOG MOBILE DOG GROOMING Suite 14, 209 Toorak Road South Yarra VIC 3141 Phone: 1300 659 055 JIM’S DOG WASH Phone: 131 546 LONELY PETS CLUB Level 1/281 Lygon Street Brunswick East VIC 3057 Phone 1300 302 895 MEDIVET PO Box 3071 Bankstown Centre NSW 2200 Phone: 1800 356 505 METRODOGS 26-28 Donaldson Street Corryong VIC 3707 Phone: 02 6076 2888 PAMPERED PUP 12 Minimine Street Stafford QLD 4053 Phone: 0408 880 023 PAWS PET SITTERS PO Box 74 Petrie QLD 4502 Phone: 1300 88 7297 PERSONALISED PET 30 Diamond Head Drive, Budgewoi NSW 2262 Phone: 1300 COLLAR (1300 26 55 27) PET CAFE 589 Logan Road Greenslopes QLD 4120 Phone: 07 3397 5477 PET GOODS DIRECT 24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9215 4588 PET MOBILE PO Box 164 Lane Cove NSW 1595 Phone: 1300 137 101 PETS GALORE Phone: 07 4632 6917

Photography ASPECT IMAGES Phone: 0423 706 388 BREEZE PHOTOS PO Box 2462 Wellington Point QLD 4160 Phone: 1300 886 949 EVENT PHOTOGRAPHY.COM 23 Karall Street Ormeau QLD 4208 Phone: 1300 551 749 FLASH MORFFEW PHOTOS Po Box 626 Potts Point NSW 1335 Phone: 02 9389 5644 FRAMECOR Phone: 08 9249 5122 HOUSE GURU Phone: 0430 535 798 LITTLE IMAGES Phone: 1800 778 868 MSP PHOTOGRAPHY Phone: 02 6933 7740 MASTER SCHOOL PORTRAITS PO Box 8459 Kooringal NSW 2560 Phone: 1800 069 976 PIXIFOTO & PORTRAIT PLACE 15 Ferndell Street South Granville NSW 2142 Phone: 02 8718 6900 SANDPIT PHOTOS PO Box 361 Collaroy NSW 2097 Phone: 1300 364 735 STARSHOTS GLAMOUR PHOTOGRAPHY 1/113-115 Oxford St, Darlinghurst NSW 2010 Phone: 02 9380 8023 VIVA LIFE PHOTOGRAPHY Phone: 02 6933 7740

Pool & Spa JIM’S POOL CARE Phone: 131 546

PETS PANTRY Phone: 1300 304 034

JUMP SWIM SCHOOL Unit 6/54 - 56 Paradise Ave Miami QLD Phone: 07 5591 9598

PETS PARADISE 24-26 Wedgewood Road Hallam VIC 3803 Phone: 03 9796 4555

KINGS C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

PETS R FUN Phone: 03 9215 4588

NARELLAN POOLS Suite 201, 2-8 Brookhollow Avenue Baulkham Hills NSW 2153 Phone: 1300 676 657

PETSTOCK PTY LTD 1/300b Gillies Street Ballarat VIC 3350 Phone: 0422 608 240 NOSE TO TAIL DOGWASH 237 Bush Road Albany, Auckland NZ Phone: +64 9 448 2227 THE BARF SHOP 1/65 Township Drive Burleigh Heads QLD 4220 Phone: 07 5576 3840

POOLWERX 10 Camford Street Milton QLD 4064 Phone: 1800 245 447 SWIMART PO Box 606 Springwood QLD 4127 Phone: 07 3808 6544

“A franchisor is required to act in good faith in its business dealings with you.”

Dr Michael Schaper.

Printing & Copying CORPORATE SIGNS AND GRAPHICS Phone: 0404 874 492 ICPRINT AND DESIGN Phone: 0400 588 064 INKSPOT 24 Percy Street Mordialloc VIC 3195 Phone: 1300 INKSPOT (465 776) KWIK KOPY AUSTRALIA PO Box 657 Northbridge NSW 1560 Phone: 02 9967 5500 LOYALTY PRINT 8a/185 Military Road Neutral Bay NSW 2190 Phone: 1300 703 403 MAILBOX ETC (AUSTRALIA AND N.Z) Level 1 117 Willoughby Road Crows Next NSW 2065 Phone: 1800 55 6245 MINUTEMAN PRESS 316/19 Milton Parade Malvern VIC 3144 Phone: 03 9832 0873 POSTNET AUSTRALIA 322 Military Road Cremorne NSW 2090 Phone: 02 9953 7070 QUICK COLOURPRINT.COM.AU 7/85-91 Broun Avenue Morley WA 6062 Phone: 1300 784 250 READY STEADY PRINT PO Box 9053 Brighton VIC 3186 Phone: 1300 601 609 SNAP G6/64 Talavera Rd, North Ryde NSW 2113 Phone: 02 9878 8100 WORLDWIDE ONLINE PRINTING Unit 31, 112 McEvoy Street Alexandria NSW 2015 Phone: 02 8394 7800

“Many people struggle with the concept of a company and the fact that although it is their company, it is a separate legal entity from the individuals.”

Jamie Bishop.

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PROMOTIONAL MERCHANDISING

red energy promotions 66 Nicklin Way Buddina QLD 4575 Phoner: 1300 325 977 Contact: Beau Worsley Email: beau@redenergypromotions.com.au Website: www.redenergypromotions.com.au Business description: Red Energy Promotions are a branding company like no other. Our business is built on the success of our clients, providing branded merchandise to help them grow their brand, increase sales and improve customer engagement. The business is hands-on, face-to-face and an opportunity with no equal.

With class-leading marketing, systems and brand power, our team is well-equipped to drive business. Share in the success that is Red Energy Promotions.

Year established: 1994 Number of franchise outlets: 6 Initial franchise fee: $150,000 - $250,000 Investment required: Dependent on location Training & support: Provided Locations available: Ipswich, Brisbane, Sydney, Melbourne, Adelaide, Mackay, Darwin, Perth.

Real Estate & Property Services ACE BODY CORPORATE MANAGEMENT PTY LTD 106 Nepean Highway Mentone VIC 3194 Phone: 1300 792 509 AIDA REAL ESTATE PO Box 8227 Toowoomba South QLD 4350 Phone: 1300 243 200 AUSTRALIAN PRIVATE REALTY PO Box 5523 Maroochydore BC QLD 4558 Phone: 1300 882 500 BARRY PLANT REAL ESTATE Level 2 860 Doncaster Road Doncaster East VIC 3109 Phone: 03 9840 9555 BEVANS REAL ESTATE 10/345 Lawrence Hargrave Drive Thirroul NSW 2515 Phone: 02 4267 3444 BIGGIN & SCOTT Level 1, 414 Toorak Road Toorak VIC 3142 Phone: 03 9828 4500 CENTURY 21 AUSTRALIA Level 3, 33 York Street Sydney NSW 2000 Phone: 02 8295 0600 CHANGINGPLACES 294 Kings Way South Melbourne VIC 3205 Phone: 1300 130 998 COLDWELL BANKER 29 Tedder Avenue Main Beach QLD 4217 Phone: 07 5528 3088

CREATIVE BY DESIGN 4/3-5 Rhodes Street West Ryde NSW 2114 Phone: 02 9809 7100

TOP SNAP Suite 208, 40 Yeo Street Neutral Bay NSW, 2089 Phone: 02 8090 6798

FROG RENT 4/68 Jessica Boulevard Minyama QLD 4575 Phone: 130078 3658

TRIPLE O PROPERTY MAINTENANCE 1/51 Parer Road Airport West VIC 3042 Phone: 03 9310 3911

FRUIT PROPERTY 222 St Kilda Road St Kilda VIC 3182 Phone: 0438 353 833

YONG REAL ESTATE Suite 18, 223 Calam Road Sunnybank Hills QLD 4109 Phone: 07 3373 9888

GO GECKO PROPERTY SALES Phone: 07 3633 6900 GO PRIVATE PO Box 7129 Geraldton WA 6530 Phone: 1300 PRIVATE HARCOURTS Amy Johnson Place Brisbane QLD 4009 07 3839 3100 INDEPENDENT PROPERTY INSPECTIONS 6 Oberon Court Dynnyrne TAS 7005 Phone: 0418 120 828 INSPECT MY HOME 4/9 Millenium Circuit Helensvale QLD 4212 Phone: 1300 337 447 JDL STRATEGIES Suite 11, Glenham Plaza, 17 Karp Crt Bundall QLD 4217 Phone: 07 5574 2566

Recreation & Leisure CORK ‘N FORK FRANCHISE PO Box 368 North Tamborine QLD 4272 Phone: 07 5543 6584 DESIGN IMPORTANCE 6 Ailsa Street Box Hill South VIC 3128 Phone: 1300 650 309 JOHNNO’S CAMPER TRAILERS PO Box 113 Maryborough QLD 4650 Phone: 1300 725 451 POLE DIVAS Studio 3/22 Cecil Place Prahran VIC 3181 Phone: 03 9529 3399 SONIC GOLF 1 Risorta Avenue St Ives NSW 2075

LAING AND SIMMONS REAL ESTATE Phone: 02 9229 6840 PRD NATIONWIDE PTY LTD 236 Liverpool Road Ashfield NSW 2131 Phone: 02 9797 9600 PROFESSIONALS SERVICE CENTRE LTD 9/63 Annerley Road Woolloongabba QLD 4102 Phone: 07 3846 1800 RAINE & HORNE Level 5, 55 Harrington Street Sydney NSW 2000 Phone: 02 9258 5400 RAY WHITE REAL ESTATE GPO Box 2433 Brisbane QLD 4001 Phone: 07 3231 2200 RE/MAX AUSTRALIA Phone: 07 3007 9000 REAL ESTATE INVESTAR PO Box 4144 Ashmore Plaza QLD 4214 Phone: 1300 737 782 RESICERT PROPERTY INSPECTIONS PO Box 22 Midland DC WA 6936 Phone: 1800 737 423 R&W REAL ESTATE Level 7, 225-233 Clarence Street Sydney NSW 2000 Phone: 02 9299 8177 RICHARDSON AND WRENCH Phone: 02 9299 8177 RUN PROPERTY Level 1, 107 High Street Prahran VIC 3181 Phone: 03 9514 8811 STOCKDALE & LEGGO Building 6 Suite 61 195 Wellington Road Clayton VIC 3168 Phone: 03 9529 4955

Rent or Hire AARONS COFFEE AT WORK 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 815 191 BDC TRANSFERS PO Box 6746 GCC QLD 9726 Phone: 1300 763 005 BOAB BOAT HIRE 24 Sunset Avenue Warilla NSW 2528 1300 002 622 BUDGET RENT A CAR AUSTRALIA PTY LTD Level 2, 15 Bourke Road, Mascot NSW 2020 Phone: 02 9578 1000 CFM (CORDLESS FILTER MACHINE) Phone: 0401 838 040 CIVIC VIDEO 110-116 Bourke Road Alexandria NSW 2015 Phone: 02 9206 8800 FRENCHAMS INDOOR PLANT HIRE Phone: 07 3865 3899 EVOLVE ENTERTAINMENT S5, L9, 1 Rider Blvd Rhodes NSW 2148 Phone: 02 8833 2111 HERTZ AUSTRALIA 6 /10-16 Dorcas Street South Melbourne VIC 3205 Phone: 03 9698 2444 HIRE FOR BABY 94 Ascot Vale Road Flemington VIC 3031 Phone: 1300 363 755

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AUSTRALIAN franchise listings HOME ENTERTAINMENT EXPRESS 80 Berkeley Road Fountaindale NSW 2261 Phone: 02 4389 3285 JIM’S SKIP BINS Phone: 131 546 LOCAL APPLIANCE RENTALS 807, 1 Queens Road Melbourne VIC 3004 Phone: 1800 980 650 NETWORK CAR & TRUCK RENTALS PO Box 291 Runaway Bay QLD 4216 Phone: 07 5538 2344 MR RENTAL PO Box 281 Lutwyche QLD 4030 Phone: 07) 3293 4699 OZERENTALS PO Box 156 Moonah TAS 7009 Phone: 0414 898 095 RENT THE ROO PO Box 777 Yass NSW 2582 Phone: 02 6227 1277

“It is quite reasonable to research many opportunities before you find the right one within the system you want to invest in.”

Elizabeth Gillam.

THE FRENCHAMS GROUP 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755 THRIFTY CAR RENTAL 52-60 Kent Road Mascot NSW 2020 Phone: 02 8337 2700 TROPICAL PLANT RENTALS 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365

Retail

Rent with Style PO Box 2960 Rowville VIC 3178 Phone: 1300 73 23 83 Fax: 1300 73 23 03 Contact: 0402 289 668 (Manish Verma ) Email: admin@rentwithstyle.com.au Website: www.rentwithstyle.com.au Business description: An exciting Rental Franchise to Generate Passive Income with high earnings potential • Work from home – low costs / flexible hours / portable, • Your own large & exclusive territory.

The distinct difference with Rent with Style is that a Rent with Style franchise does not require either warehouse or showroom facilities, thereby eliminating substantial overheads and keeping franchise costs to a minimum level. Our simple system works like this: 1. Your client selects a product from any retail location of their choice and then calls Rent with Style, who purchases the product on their behalf.

2. Rent with Style then rents the product to the client under a suitable rental contract.

3. The client then enjoys the use of the product from then on. What could be simpler?

Year established: 2003 - Franchising 2012 Number of franchise outlets: 4 Initial franchise fee: $60,000 ex GST Investment required: $50,000 minimum and it can be financed.

Training & support: We provide strong in-house and on-the-road training.

Available: Across Australia and New Zealand

“Buying a franchise is a big step” Professor Lorelle Frazer.

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7-Eleven Stores Pty Ltd 357 Ferntree Gully Rd Mt Waverley 3149 Victoria Phone: 03 9541 0711 Contact: Franchise Recruitment Team Email: bys@7eleven.com.au Website: www.franchise.7eleven.com.au Business description: At 7-Eleven, we take a different approach to franchising. We take care of the things that are a hassle about being a small business owner, and provide you with support every step of the way.

We’re looking for people with bundles of energy, love providing customers with great service, are great leaders and communicators and have an eye for detail. So if you think you’ve got what it takes, we’d love to hear from you.

Membership: FCA, AACS Year established: 1977 Number of franchise outlets: 620+ Investment required: Ave. of $775,000 Training & support: Intensive 10 week training course and extensive ongoing support Locations available: VIC, NSW, QLD, ACT, WA ACCOLADES AND MORE PTY LTD PO Box 348 Wyong NSW 2259 Phone: 02 4353 8583

AGL RETAIL ENERGY

Level 22, 101 Miller Street North Sydney NSW 2060 Phone: 02 9921 2999 ALLPHONES Level 7, 3 Rider Blvd Rhodes NSW 2138 Phone: 13 8000

AMBER GROUP AUST P/L 37 Bessemer Street Blacktown NSW 2148 Phone: 02 9621 0400 Fax: 02 9621 0401 Contact: Greg Lynch Email: glynch@ambertiles.com.au Website: www.ambertiles.com.au Business description: Established in 1973, Amber is Australia’s largest network of paving and tile retail franchises.

Amber has over 40 years’ experience in providing hard flooring advice, service and solutions to customers in the core business areas of floor tiles, wall tiles, natural stone, pavers, retaining walls and associated products.

Strong brand and strap line – Amber has the answer...

Membership: FCA Year established: 1973 Number of franchise outlets: 25 franchised 3 company owned Initial franchise fee: Nil Investment required: Dependent on store and site: $150K - $450K plus stock Training & support: Initial & ongoing training and support in business & product Locations available: NSW, ACT & QLD ANDERSENS FLOOR COVERINGS 29 Western Drive Gatton QLD 4343 Phone: 1300 306 054 APCO SERVICE STATIONS 343-355 Thompson Rd Geelong North VIC 3215 Phone: 03 5278 6988 AUSSIE DISPOSALS PO Box 121 Hampton Park VIC 3976 Phone: 03 9799 5777 AUSTRALIA POST GPO Box 1777 Melbourne VIC 3001 Phone: 1800 657 975 AUTOBARN 72-92 Station Street Nunawading Vic 3131 Phone: 0401 694 258 AUTOPRO 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 BACK IN MOTION Level 1, 327-333 Police Road Mulgrave VIC 3170 Phone: 1300 859 581 BACKCARE AND SEATING 503 Nicholson Street Carlton North VIC 3054 Phone: 03 9349 1757 BARBEQUES GALORE Building A2, 350 -374 Parramatta Road Homebush NSW 2140 Phone: 02 9735 4177 BARRY’S THE HOME IMPROVERS 3/258 Evans Road Salisbury QLD 4107 Phone: 07 3277 1223

BATTERY BAR C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

CARPET COURT FLOORING CENTRES Suite 3, Level 3, 541 Blackburn Road Mount Waverley VIC 3149 Phone: 1300 CARPET (22 77 38)

DIA ORO JEWELLERS 79 May Road Lalor VIC 3075 Phone: 9465 6111

BATTERY WORLD PO Box 46 Brisbane Market QLD 4106 Phone: 07 3373 1760

CARTRIDGE WORLD Ground Level 200 Greenhill Road Eastwood SA 5063 Phone: 08 8274 0900

DOLLAR CURTAINS Factory 8/97-107 Canterbury Road Kilsyth VIC 3137 Phone: 03 9237 1200

BEACON LIGHTING 5 Bastow Place Mulgrave VIC 3170 Phone: 03 8561 1555

CASHMART (AUST) PTY LTD 305-307 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9911

DRUMMOND GOLF SHOPS PO Box 309 Braeside DC VIC 3195 Phone: 03 9565 1400

BEDS FOR BACKS 1640 Hume Highway Campbellfield VIC 3061 Phone: 03 9359 6004

DYMOCKS 428 George Street Sydney NSW 2000 Phone: 02 9224 0486

BEDSHED Phone: 03 9439 5594

EARTHBORN 30 Collingwood Street Albion QLD 4010 Phone: 07 3262 7366

BETTA ELECTRICAL (BSR GROUP) 18/56 Lavarack Avenue Eagle Farm QLD 4009 Phone: 07 3414 8700 BEV MARKS BEDS AUSTRALIA PO Box 4363 Dandenong South VIC 3164 Phone: 03 9706 8570 BFC STORES P/L PO Box 674 Oxenford QLD 4210 Phone: 1300 880 764 BICYCLE SUPERSTORE Unit 4 / 1488 Ferntree Gully Road Knoxfield VIC 3180 Phone: 03 9764 2233 BIKE FORCE 23154 Docklands Docklands VIC 8012 Phone: 03 9600 2050 BLUE SPIRIT PO Box 1318 East Doncaster VIC 3109 Phone: 03 9663 7045 BRAVE SECURITY PO Box 1030 St Kilda VIC 3182 Phone: 1300 133 023 BRIGHT EYES SUNGLASSES The Dock – Retailer House Level 1, Unit 3, 321 Kelvin Grove Rd Kelvin Grove QLD 4059 Phone: 1800 178 251 BRIGGENS 87 Bedford Road, Ringwood East VIC 3135 Phone: 03 9879 1484 BSR GROUP PO Box 1296 Eagle Farm QLD 4009 Phone: 07 3414 8700 BUDGET EYEWARE 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333 CAKE IT AWAY Level 1, Merrylands Road Merrylands NSW 2160 Phone: 02 9637 2555 CALTEX AUSTRALIA Level 24, 2 Market Street Allianz Centre Sydney NSW 2000 Phone: 02 9250 5000 CARMEN STEFFENS Cottesloe Central Shopping Centre Shop 1B, 460 Stirling Highway Peppermint Grove WA 6011 Phone: 08 9284 5560

Clark Rubber Franchising Administration Building, 254 Canterbury Road Bayswater VIC,3153 Phone: 03 8727 9999 Fax: 03 9729 3266 Contact: Dirk Heinert Email: dirkheinert@clarkrubber.comau Website: www.clarkrubber.com/franchise Business description: Clark Rubber is a well-known and iconic Australian business, and has been a part of the retailing landscape for more than 68 years. Clark Rubber commenced franchising in 1995 and since then has grown its store network to more than 60 locations nationwide. In 2006 Clark Rubber was awarded the prestigious ‘Franchisor of the Year’ honour by the Franchise Council of Australia, and today, Clark Rubber is Australia’s leading foam, rubber and pool retailer.

Clark Rubber offers a unique business proposition which includes business development, site selection, comprehensive training and ongoing marketing and IT support.

Clark Rubber has identified several great opportunities for further growth, and is now looking for friendly, customer service-orientated business people to join its network.

Membership: FCA, SPASA Year established: 1995 Number of franchise outlets: 64 Initial franchise fee: $60,000 Investment required: $460,000 + working capital.

Training & support: Yes Locations available: Call to enquire COLLINS BOOKSELLERS Level 2, 86 Bourke Street Melbourne VIC 3000 Phone: 03 9654 7400 COMPLETE FRAMING PO Box 8193 Maroochydore DC QLD 4558 Phone: 07 5443 9372 COST LESS PLANTS Lot 1 Seaview Road Yatala Vale SA 5126 Phone: 08 8289 3393 DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS 24 Holmes Street North Geelong VIC 3215 Phone: 03 5277 2775 DE POT MAN PO Box 6330 Toowoomba QLD 4350 Phone: 07 4659 9303

FLOWERS BY FRUIT PO Box 503 Kingsgrove NSW 1480 Phone: 1300 767 325 FOCUS ON GIFTS Phone: 08 8361 9614 FOODWORKS Level 1, 1601 Malvern Road Glen Iris VIC 3146 Phone: 03 9809 8600 FORTY WINKS 8 Holly Drive Dingley VIC 3172 Phone: 03 9558 0044 FREECHOICE STORES PO Box 87 Oxenford QLD 4210 Phone: 0407 070 789 FREEDOM FURNITURE Level 4, 1 Epping Road North Ryde NSW 2113 Phone: 02 9882 9000 GAMETRADERS 314 Glen Osmond Road Myrtle Bank SA 5064 Phone: 08 8338 2557 GO LOANS Phone: 08 8363 8800 GODFREYS Level 1, Bldg 2 Brandon Business Park 530 Springvale Rd, Glen Waverley VIC 3150 Phone: 03 8542 2110 GOOD GAMES Level 1, 857 George St, Sydney NSW 2000 Phone: 02 9281 1760 GOT ONE FRANCHISING PTY LTD PO Box 3327 East Doncaster VIC 3109 Phone: 03 9844 5977 HAIRCHOICE Phone: 0416 658 111 HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200 HEALTH & SAVINGS PO Box 533 Narellan NSW 2567 Phone: 1300 668 299 HEALTHY LIFE 316 Horsley Road Milperra NSW 2214 Phone: 02 9772 7173

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AUSTRALIAN franchise listings HORSELAND Locked Bag 1B Number 11 Nunawading VIC 3131 Phone: 03 9845 0600

MINIT AUSTRALIA PTY LTD – MISTER MINIT 90-96 Bath Road Kirrawee NSW 2232 Phone: 02 9521 9100

HOUSE 425 St Kilda Road Melbourne VIC 3004 Phone: 03 9863 2388

MLN - MOBILE LAPTOPS AND NOTEBOOKS 75 Peel Street West Melbourne VIC 3003 Phone: 03 9328 8777

HOWARDS STORAGE WORLD 4/49 Frenchs Forest Road Frenchs Forest NSW 2086 Phone: 02 9452 8888

NIGHTOWL CONVENIENCE Locked Bag 3020 Springwood QLD 4127 Phone: 07 3387 8787

IGA 218 Bannister Road Canning Vale WA 6155 Phone: 08 9311 6000

OPSM 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333

INBLOOM FLORIST 45 Pine Valley Road Galston NSW 2159 Phone: 02 9655 1330

OZ DESIGN FURNITURE PO Box 3598 Rouse Hill NSW 2155 Phone: 02 8887 9444

IN.CUBE8R GALLERY 321 Smith Street Fitzroy VIC 3065 Phone: 0402 286 076

OZSPY Unit 6, 42 Burnside Road Stapylton QLD 4207 Phone: 07 3382 7497

INKSPOT 34 Percy Street Mordialloc VIC 3195 Phone: 03 9583 9966

PACK & SEND Unit 6, 43 Heathcote Road Moorbank NSW 2170 Phone: 02 8778 5699

INSPIRATIONS PAINT PO Box 705 Warners Bay NSW 2282 Phone: 02 4903 8777

PARAFFINE 15 Thomas Street Brunswick VIC 3056 Phone: 0418 324 384

KELLY SPORTS Suite 1, 1 Cookson Street Camberwell VIC 3124 Phone: 03 9384 2204

PRICE ATTACK 130 Links Avenue South, Eagle Farm QLD 4009 Phone: 1300 854484

KENNY’S CARDIOLOGY Phone: 1300 605 002

PUMA ENERGY Level 1, North Tower, Green Square, 515 St Pauls Terrace Fortitude Valley QLD 4006 Phone: 1300 723 706

KING OF THE PACK Suite 3, Level 1, 64-70 Main Street Blacktown NSW 2148 Phone: 02 9676 4122 LAUBMAN AND PANK 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 9333 LUXAFLEX – HUNTER DOUGLAS 3338 Victoria Road Rydalmere NSW 2116 Phone: 02 9638 8000

REGAL MATTRESS 167 Browns Road Noble Park VIC 3174 Phone: 03 9795 6300

REVOLUTION CD

49 Monaro Street Queanbeyan NSW 2620 Phone: 02 6297 0067

MADE IN JAPAN 274 – 278 Coventry Street South Melbourne VIC 3205 Phone: 03 5976 3464

SHAVER SHOP Level 3, Office Tower 2, Chadstone Shopping Centre 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9840 5900

MAGGIES KITCHEN STORE 56 Hesse Street Queenscliff VIC 3225 Phone: 03 5258 4141

SHEDS N MORE Factory 6, 2122 Hume Highway Campbellfield VIC 3061 Phone: 03 9308 0222

MARY RYAN’S 40 Park Road Milton QLD 4064 Phone: 07 3510 5065

SLEEPY’S Unit 9/16 Metroplex Avenue Murrarie QLD 4172 Phone: 07 3895 4100

MATCHBOX c/- Level 5, 530 Collins Street Melbourne VIC 3004 Phone: 1300 FRANCHISE

SNAP-ON TOOLS PO Box 6077 Seven Hills NSW 2148 Phone: 1800 762 766

METRO TILES 192 Granite Street Geebung QLD 4034 Phone: 07 3216 5800

“Any such restrictions imposed on the business structure will be set out in the franchise agreement.”

MIND GAMES 244 Swanston Street Melbourne VIC 3000 Phone: 03 9663 2828

Jamie Bishop.

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snooze 21 A Shierlaw Avenue Canterbury VIC 3126 Phone: 0427 401 169 Fax: 03 9888 6327 Contact: Alistair Browne Email: alistairb@snooze.com.au Website: www.snooze.com.au Business description: Snooze is Australia’s premiere bedding retailer, and has been recognised numerous times by the franchising industry as being one of Australia’s Top 10 franchise businesses. Snooze is also Australia’s longest operating franchise business, so joining the Snooze family means you’re becoming part of one of Australia’s most successful retail businesses, with more than 30 years of experience. Snooze is always on the lookout for enthusiastic individuals to join the team and can also offer prospective franchise partners the option of receiving vendor finance.

For more information on this exciting business opportunity, request your information pack here!

Year established: 1974 Number of franchise outlets: 76 Initial franchise fee: $450,000 + Investment required: 5 years with 5 year option Training & support: Snooze provides each of its franchisees with initial and ongoing training and support across all business areas to ensure each business is successful and continues to grow.

In addition to ongoing training, Snooze also hosts regular meetings, forums and conferences for franchisees to network with colleagues and learn more about the business. This ensures each franchisee is aware of company news, able to speak directly with the senior management team, and be the first to preview new products and technologies from suppliers.

Locations available: Australia-wide SNOWGUM PO Box 1343 Clayton VIC 3169 Phone: 03 9543 8844 SOLOMONS FLOORING PO Box 166 Mulgrave VIC 3170 Phone: 1800 765 666 SPECSAVERS 520 Graham Street Port Melbourne VIC 3207 Phone: 03 8645 0700 SPORTSCO Level 3, Office Tower 2, Chadstone Place Chadstone Shopping Centre, 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9567 2600 STAR MART 2 Market Street Sydney NSW 2000 Phone: 02 9250 5000 STRATHFIELD Phone: 13 11 77 STRUDDY’S SPORTS 1/26 Darnick Street Underwood QLD 4119 Phone: 07 3341 0011 SUPANEWS Level 23, 76 Queen Street Brisbane QLD 4000 Phone: 07 3221 0211

TELECHOICE 74 Eastern Road South Melbourne VIC 3205 Phone: 03 8699 2555 THE ATHLETE’S FOOT AUSTRALIA Locked Bag 8 Redfern NSW 2016 Phone: 02 8310 0000 THE COMPLETE GARDEN 25 Hesling Court Bendigo VIC 3550 Phone: 03 5443 3551 THE CONFECTIONERY & PARTY SHOP 298 Wyndham Street Shepparton VIC 3630 Phone: 03 5822 0877 THE COUNTRY BREWER 1/148 Toongabbie Road Girraween NSW 2145 Phone: 02 9896 1366 THE INK SHOP PO Box 624 Bellara QLD 4507 Phone: 07 3408 6421

“Could your business or business idea be the next big thing?”

James Corne.

Telecommunications ALLPHONES Level 7, 3 Rider Blvd Rhodes NSW 2138 Phone: 13 8000 CRAVE COMMUNICATIONS PO Box 1131 Newport NSW 2106 Phone: 02 8705 6205 PHONE CENTRAL PO Box 548 Capalaba QLD 4157 Phone: 07 3320 1414

THE MATTRESS SUPERMARKET c/- PO Box 8749 Gold Coast Mail Centre QLD 9726 Phone: 0422 184083

TELCOINABOX 10/9 Hunter St, Sydney NSW 2000 Phone: 1300 683 526

THE ORIGINAL POSTER COMPANY 7/6 Transport Place Molendinar Qld 4214 Phone: 07 5597 2300

TELECHOICE 74 Eastern Road South Melbourne VIC 3205 Phone: 03 8699 2555

TILE MART 506 Geelong Road (Cnr Tottenham Pde) Tottenham VIC 3012 Phone: 03 9325 3000

WIRELESS ANYWHERE GROUP Unit 1, 76 Reserve Road Artarmon NSW 2064 Phone: 1300 665 014

TOTAL TOOLS 19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300

‘yes’ OPTUS SHOP Singtel Optus Pty Limited 1 Lyonpark Rd, Macquarie Park NSW 2113 Phone: 02 9870 7495

TOYWORLD Phone: 03 5562 7362 TSG FRANCHISE MANAGEMENT PTY LTD Level 7, 89 High Street Kew VIC 3101 Phone: 1800 777 079 UNITED PETROLEUM 200 Hoddle Street Abbotsford VIC 3067 Phone: 03 9413 1400 VAST INTERIORS 31 Doggett Street Newstead QLD 4006 Phone: 07 3252 7675 WILD CARDS & GIFTS Suite 3.06 Axis Corporate Centre 46-50 Kent Rd Mascot NSW 2020 Phone: 02 9098 2800 WORKOUT WORLD Phone: 0402 733 092

Signs & Graphic Services AVANTI SIGNS 18A Pittwin Road Capalaba QLD 4157 Phone: 1800 617 100 SIGN*A*RAMA Phone: 1800 662 663

Trade & Services BOSS BUILDING MAINTENANCE Suite 4/120 Brisbane Road Mooloolaba QLD 4557 Phone: 07 5477 5554 ECOSMART HOT WATER PO Box 6089 Silverwater NSW 2128 Phone: 133 326 JIM’S ANTENNA’S Phone: 131 546 JIM’S ELECTRICAL Phone: 131 546 JIM’S GLASS Phone: 131 546 JIM’S PLUMBING Phone: 131 546 JIM’S SECURITY DOORS Phone: 131 546 JIM’S SOLAR Phone: 131 546 PLATINUM ELECTRICAL CONTRACTORS 1/40 Bessemer Street Blacktown NSW 2148 Phone: 1800 752 846

SIGNS ON THE MOVE PO Box 299 Geelong VIC 3220 Phone: 0408 322 289

SCROOZ 5-11 Jardine Drive Redlands Business Park Redland Bay QLD 4165 Phone: 07 3829 1993

SIGNWAVE World Link Centre, Suite 114 189E South Centre Road Tullamarine VIC 3043 Phone: 03 9604 5200

SHOWER SURGEON PO Box 208 Oaklands Park SA 5046 Phone: 0412 135 647

Travel CON-X-ION PO Box 283 Ashmore City QLD 4214 Phone: 07 5556 9888 HARVEY WORLD TRAVEL PO Box 6004, Shoppingworld North Sydney NSW 2059 Phone: 02 9957 3688 JETSET TRAVELWORLD GROUP Level 3, 77 Berry Street North Sydney NSW 2060 Phone: 02 8229 4000 VOYAGES Level 9, 179 Elizabeth Street Sydney NSW 2001 Phone: 02 8296 8087

vending AUSTVENDING 261 Church Street SA 5082 Phone 1300 769 967 BLOW N GO 31/251 Varsity Parade Varsity Lakes QLD 4227 Phone: 0412 517 817 BOX CORPORATION PO Box 156 North Fremantle WA 6159 Phone: 08 9200 2251 CUPA NUTZ 3 Herbert Street Parkdale VIC 3195 Phone: 0425 838 800 GAMEKING AUSTRALIA PO Box 348 Morisset NSW 2264 Phone: 0414 868 500 KOALA KRANE Unit 204/360 Marine Parade Labrador QLD 4215 Phone: 0427 888 635 MOVIEMATE AUSTRALASIA PO Box 944 Bribie Island QLD 4507 Phone: 0458 818 706 PROVENDER VENDING Unit 3, 207 Young Street Waterloo NSW 2017 Phone: 1800 121 111 RP VENDING PO Box 790 North Ryde NSW 1670 Phone: 1800 066 112

Workplace Health & Safety HIP POCKET WORKWEAR & SAFETY 27-31 Kennedy St, East Bendigo VIC 3550 Phone: 03 5441 6445 SAFETYQUIP PO Box 1332 Noosa Heads QLD 4567 Phone: 07 5455 3822 TESTEL PO Box 291 Unley SA 5061 Phone: 1300 881 116 THE DRUG DETECTION AGENCY Phone: 1300 4DETECTION

119

NEW ZEALAND franchise listings

Accounting & Financial Services BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 AUS Phone: +61 7 5553 8200 CAL SYSTEMS PO Box 221 Waikanae Phone: 04 293 6899 CASH CONVERTERS PO Box 6410, Wellesley Street Auckland CBD, Auckland Phone: 09 414 1960 ENABLEME LTD PO Box 498 Shortland Street, Auckland Phone: 021 760 046 FIFO CAPITAL PO Box 851 Robina QLD 4226 AUS Phone: 0800 333 436 FIRST CLASS ACCOUNTS PO Box 851 Robina DC QLD 4226 AUS Phone: 0800 777 552 HUMPHRIES ASSOCIATES LTD PO Box 13 676 Auckland NZ Phone: 09 634 3150 JUST LOANS PO Box 2560 Dunedin 9044 Phone: 0800 333 455 MIKE PERO MORTGAGES PO Box 2060 Christchurch 8015 Phone: 03 377 7440 NEW ZEALAND HOME LOANS PO Box 161 Hamilton 3240 Phone: 07 839 0998 NEW ZEALAND POST & KIWIBANK Level 12, New Zealand Post House 7 Waterloo Quay Wellington 6011 Phone: 09 336 8284 SMALL BUSINESS ACCOUNTING PO Box 47 818 Ponsonby, Auckland Phone: 0800 114 722 THE INTERFACE FINANCIAL GROUP Phone: 09 302 7704

Automotive Products & Services 0800 2 FIX IT Phone: 0800 234 948 AA AUTO SERVICE & REPAIR PO Box 5 Auckland Phone: 09 966 8800 AUTO ONE PO Box 3342 Napier Phone: 06 843 5949 COLORGLO INTERNATIONAL Phone: 09 524 6214

GIGGLE TV Phone: 06 355 3480

“A good franchise proposition is a business opportunity that the franchisor can safely duplicate and present to other entrepreneurs to invest in.”

Suzanne Jarzabkowska.

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PIT STOP PO Box 12240 Penrose Auckland Phone: 09 634 3666 SNAP-ON TOOLS PO Box 6077 Seven Hills NSW 2148 AUS Phone: 0800 762 766 SUCKIE MOTO FRANCHISING LTD PO Box 54224 The Marina Auckland 2144 Phone: 021 278 2566

DRI WASH ‘N GUARD PO Box 3410 Narrellan DC NSW 2567 AUS Phone: +61 2 4648 6100

THE TOUCH UP GUYS 444b Beach Road Murrays Bay Auckland 0630 Phone: 0800 759 363

ENZED Private Bag 14906, Panmure, Mount Wellington Auckland Phone: 09 574 1744

THE WHEEL MAGICIAN LTD 5 Tania Way Paparangi, Wellington Phone: 0800 537 233

EXTREME AUTOMOTIVE PARTS DISTRIBUTORS PO Box 1518 Hamilton Phone: 0800 498 7363 FINAL TOUCH PO Box 1083 Cambridge 3450 Phone: 09 358 1141 IMPORT4LESS Phone: 03 528 1003 HONDA PO Box 97-340 South Auckland Mail Centre Manukau City Phone: 09 262 7304 MAG & TURBO WAREHOUSE PO Box 97528 Manakua Phone: 0800 MAGS 4 U MARSHALL BATTERIES PO Box 36026 Lower Hutt Wellington Phone: 04 568 4269 MAZDA NEW ZEALAND PO Box 132057 Sylvia Park Auckland 1644 Phone: 0800 800 626

MIDAS NEW ZEALAND

Advertising & MARKETING

RESIN WELD Phone: 09 827 6153

Beauty Products & Services CACI 7c Taylors Road Morningside Auckland Phone: 0800 438 438 JUST CUTS Phone: 09 360 9603 LUSH LASHES 29a Marina Grove Lower Hutt Wellington Phone: 0800 587 4527 RODNEY WAYNE PO Box 825 Shortland Street Auckland 1140 Phone: 09 358 4644 TEETH WHITENING ASSOCIATES Suite 1 (Ground Floor) 291 Tamaki Drive, Kohimarama Auckland 1071 Phone: 09 578 3282 TONI&GUY Phone: 09 847 9219 WAXNLASER Phone: 0800 838 329

Building Products & Services

PO Box 305521 Triton Plaza, North Shore Auckland 0757 Phone: 09 415 0232

A BUYER’S CHOICE HOME INSPECTIONS Phone: 0800 863 636

MINI TANKERS FUELS & OILS Unit 3, 110 Mays Road Onehunga, Auckland Phone: 09 622 2671

ACCESSMAN 2 Alloy Street Sockburn Christchurch Phone: 03 341 3566

MOTIVITY FRANCHISING Suite 170, 15 Albert Ave Broadbeach QLD 4218 AUS Phone: +61 425 239 863

ADEN FRANCHISE GROUP 10 Boston Road Mt Eden Auckland Phone: 09 377 6311

NOVUS Phone: 03 366 0870

AERIAL MASTER 345a Rosetta Road Paraparaumu Wellington 5032 Tel: 0272 218 763

OIL CHANGERS NEW ZEALAND Unit 12 / 14 Acheron Drive Christchurch Phone: 03 343 6080 PIRTEK 10 Ross Reid Place East Tamaki Auckland Phone: 09 274 6925

CENTRAL LANDSCAPE & GARDEN SUPPLIES Phone: 09 273 5352

COOLTIME PO Box 12242 Chartwell Square Hamilton 3248 Phone: 07 854 1518 CORESTEEL BUILDINGS Phone: 09 438 1562 CUTSHOP Unit 1/67 Elizabeth Knox Place Mt Wellington Auckland Phone: 0800 CUTSHOP DECK AND FENCE PRO 378 Crawford Road Te Puna, Tauranga 3171 Phone: 07 5525 311 DIAMOND FUSION PO Box 60351 Titirangi 0642 Phone: 0800 667 278 DREAM DOORS PO Box 31 Lake Hawea 9345 Phone: 03 443 5133 EXCEED HOME NETWORK PO Box 14 244 Tauranga, Bay of Plenty 3030 Phone: 07 543 3556 FIREWATCH LIMITED 8c Piermark Drive Albany Auckland 0632 Phone: 09 415 3337 FIX IT BUILDING SERVICES PO Box 31632 Lower Hutt Wellington Phone: 09 444 4167 FLETCHER ALUMINIUM PO Box 14107 Panmure, Mount Wellington Auckland Phone: 09 574 1500 FLOORING DESIGN LTD PO Box 5136 Greenmeadows, Napier 4145 Phone: 027 559 2281 GENERATION HOMES Phone: 0274 908 399 GJ GARDNER 19 Tarndale Grove Albany 0751 Phone: 09 415 2488 GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 AUS Phone: +61 2 8817 5900 GROUTPRO 378 Crawford Road, RD 1 Te Puna, Tauranga Phone: 07 5525 311 HAMMER HARDWARE Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9953 HORIZON HOMES PO Box 805 Orewa, Auckland Phone: 027 412 5373 HOTONDO HOMES Australia Phone: +61 3 9559 5000 HRV VENTILATION Phone: 0800 HRV123 HYDRAULINK PO Box 12826 Penrose Auckland Phone: 09 525 2626

JENNIAN HOMES PO Box 847 Tauranga 3140 Phone: 07 578 2301

NZ FLOORSANDING CO PO Box 13286 Tauranga 3141 Phone: 0800 693 566

JUST CABINS PO Box 68171 Newton Auckland 1145 Phone: 021 716 776

PINKFIT PO Box 12 069 Penrose, Auckland Phone: 021 814 113

KINETIC ELECTRICAL PO Box 8628 Havelock North Hawke’s Bay Phone: 06 878 1103 KITCHEN STUDIO 447B Blenheim Road Middleton, Christchurch Phone: 03 964 4580 KITCHENS REFRESHED PO Box 75-937 Auckland Phone: 0800 100 130

PLACEMAKERS 150 Marua Road Mt Wellington 1134 Auckland City Phone: 09 525 5100 PLUMB’IN Private Bag 300 987 Albany, Auckland Phone: 09 448 0280 PREP & PAINT PRO Phone: 07 552 5311 PROVISTA BALUSTRADE SYSTEMS Phone: 0275 961 264

LANDMARK HOMES NZ LTD PO Box 500 Tauranga Phone: 07 578 2295

RAINAWAY SPOUTING ON THE SPOT PO Box 58404 Botany, Manukau Auckland Phone: 09 265 2147

LASER ELECTRICAL GROUP PO Box 19005 Avondale Auckland Phone: 09 820 3800

RAINCATCHER SYSTEMS Phone: 0800 724 622

LASER PLUMBING PO Box 19005 Auckland 1746 Phone: 09 820 3800 LATITUDE HOMES PO Box 72512 Papakura 2244 Phone: 09 298 5811 LOCKWOOD HOMES Private Bag RO 3034 Rotorua Phone: 07 347 7691 MAGNETITE Australia Phone: +61 2 9565 4070 MITRE 10 Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9900 MODA LTD PO Box 21709 Henderson Auckland Phone: 09 835 2221 MR FENCERS SYSTEMS LTD PO Box 5343 Frankton Hamilton Phone: 07 855 6010 MR PLUMBER PO Box 112-305 Auckland 1642 Phone: 0800 800 202 MR SANDLESS NZ Phone: 0800 744 693 NAKED POOL COMPANY LTD 24 McColl Street Newmarket Auckland Phone: 0800 204 044 NAVIGATION HOMES 673 Karaka Road Auckland 2580 Phone: 09 294 6135 NEW ZEALAND HEAT PUMPS PO Box 35202 Shirley Christchurch Phone: 0800 200 400

REALTY RETURNS, THE PROPERTY IMPROVERS Phone: 09 213 7993

REFRESH RENOVATIONS PO Box 109 193 Newmarket Auckland Phone: 09 531 5357

RENTED.ORG.NZ Phone: 0800 562 3733 ROOM2RENT Phone: 0508 222 464 REZLAB GROUP HOLDINGS 57 Higgins Road Hamilton Phone: 0800 REZLAB SHED BOSS Phone: 07 579 1525 SIGNATURE HOMES PO Box 305393 Triton Plaza North Shore City 0757 Phone: 09 415 2468 SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 SUNBRIGHT LAMP DISTRIBUTORS Phone: 09 478 9824 SUPERBUILD Phone: 0800 GO 4 SUPER TACA NZ Australia Phone: +61 3 8727 5000 TASMAN INSULATION PO Box 12 069 Penrose Auckland Phone: 09 579 2139 THE BARN COMPANY Phone: 09 438 1562 THERMAWOOD Po Box 13194 Green Island Dundedin 9052 Phone: 09 8462449 TINT PRO PO Box 13 108 Onehunga Phone: 0800 846 877

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NEW ZEALAND franchise listings VENLUREE Phone: 0 9 913 4185 VERSATILE HOMES AND BUILDINGS Phone: 0274 970 128 UVTEC PO Box 20 Tauranga Phone: 07 548 2723 WARMUP NEW ZEALAND Phone: 0 9 820 3850 WET SEAL PO Box 33-720 Takapuna Auckland Phone: 0800 436 000 WINDOW DRESSINGS Phone: 021 345 109

Business Services ACARDO WORKPLACE SAFETY SUPPLIES Phone: 0508 ACARDO ACTIONCOACH Phone: 09 575 5790 ADVANCE INTERNATIONAL 663 Great South Road Penrose Auckland 1061 Phone: 0800 223826 APPARELMASTER PO Box 38456 Wellington Mail Centre Lower Hutt 5045 Phone: 04 569 3652 ARMSTRONG SMARTER SECURITY Phone: 029 474 9007 BBX MANAGEMENT PO Box 803 L4 106 Gloucester Street Christchurch Phone: 03 372 1562 BEVINCO PO Box 12 195 Beckenham Christchurch Phone: 03 332 6560 BIG PADDLE COMPANY Phone: 09 630 7710 CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400 COMPLETE FIRST AID SUPPLIES PO Box 69-123 Glendene Auckland 0645 Phone: 09 827 7726 COOLTIME LTD PO Box 12242 Chartwell, Hamilton Phone: 07 854 1518

CORPORATE CABS PO Box 24 319 Royal Oak Auckland 1345 Phone: 09 375 3105 CRESTCLEAN PO Box 740 Dunedin 9054 Phone: 03 477 1126 DESIGN IMPORTANCE 420 Mt Alexander Road Ascot Vale VIC Australia Phone: +61 4 1430 3080

DISTRIBUTION INTERNATIONAL PO Box 36611 Merivale Christchurch 8146 Phone: 0800 366 116

PACK & SEND Unit 1, 213 Blenheim Road Riccarton, South Island Christchurch Phone: 021 799 783

ECOMIST Eastgate Business Park 800 Te Ngae Rotorua Phone: 0800 75 75 78

PROPERTYSCOUTS PROPERTY MANAGEMENT Phone: 03 477 9228

EMBROIDME PO Box 51890 Pakuranga Auckland 2140 Phone: 09 577 4223 EXPENSE REDUCTION ANALYSTS Phone: 04 566 6615 FASTWAY COURIERS NZ Shed 5, Level 1, Lever Street Ahuriri Phone: 06 833 6333 FLO2CASH PO Box 301 199 Albany Auckland 0752 Phone: 0800 356 222 GRAFFITI DOCTOR Phone: 0800 482 437 HELIUM WORK SEARCH PO Box 1594 Wellington 6140 Phone: 04 916 2180 HUMITECH Phone: 0800 486 434 JIM’S TEST & TAG Phone: 0800 454 654 KIWIHOST 3/93 Main South Road Upper Riccarton Christchurch 8442 Phone: 03 343 5007 LEADERSHIP MANAGEMENT 1400 Malvern Road Glen Iris VIC 3146 AUS Phone: 0800 333 270 LINK BUSINESS SERVICES PO Box 12-324 Penrose Auckland Phone: 09 555 6007 MANDEVILLE MARKETING PO Box 36743 Merivale Christchurch 8146 Phone: 0508 776 668 MEGA SERVICES PO Box 3061 Christchurch Phone: 03 384 4885 MINI TANKERS Unit 3, 110 Mays Road Onehunga Auckland Phone: 09 622 2671 MONEY CONCEPTS NEW ZEALAND 2nd Floor, 111 Molesworth Street Wellington 6001 Phone: 02 7255 5951 NEED A NERD Phone: 0800 633 326 NEW ZEALAND LETTING AGENTS Phone: 0800 103 203 NEW ZEALAND POST LIMITED Customer Service Centre PO Box 39100 Wellington Mail Centre Lower Hutt 5045 Phone: 0800 501 501 OFFICE PRODUCTS DEPOT Phone: 09 915 4544

122

PROTECTA GLASS LIMITED PO Box 722 Orewa 0946 Auckland Phone: 02 7292 4640 QJUMPERS PO Box 13354 Bay Central Tauranga Phone: 0800 QJUMPERS RESUME ONE Unit 27/595 Laurie Southwick Parade Gulf Harbour 0930 Auckland Phone: 09 235 8484 SAFE T SUPPLIES Phone: 09 525 2767 SMALL BUSINESS ACCOUNTING Phone: 0800 999 SBA SNAP PRINTING Phone: 09 379 0822 SPEEDY SIGNS PO Box 51-890 Auckland Phone: 09 577 4223 SUPER SHUTTLE Phone: 09 522 5710 TELCOINABOX Po Box 331-166 Takapuna Auckland 0740 Phone: 0800 7 TELCO THE ALTERNATIVE BOARD Phone: 09 446 0963 THEXTON ARMSTRONG Phone: 02 7509 3385 VITAL CARE NEW ZEALAND PO Box 8036 Tauranga Tel: 07 576 7374

Children’s Products & Services ABACUS MATHS ACADEMY LTD 42 Ascot Ave Remuera Auckland 1050 Phone: 09 5221 238 BABY ON THE MOVE 84 Wech Drive Warkworth North Auckland 0910 Phone: 09 422 2285 BOOKENDS NEW ZEALAND PO Box 36514 Merivale Christchurch 8146 Phone: 03 377 9555 CHIPMONKS PLAYLAND & CAFÉ Port Building 9-13 George Street Dunedin 9023 Phone: 03 472 8480 GRASSHOPPER SOCCER Phone: 04 889 2013 JELLYBEANS MUSIC NZ 9 Lockhart Place Mt Wellington, Auckland Phone: 09 576 9902 JUMPING BEANS INTERNATIONAL Phone: 09 475 9204

JUMP SWIM SCHOOLS Unit 6/54 – 56 Paradise Ave Miami Gold Coast 4220 AUS Phone: 1300 249 241

COOKRIGHT KITCHEN SERVICES PO Box 3183 Hawkes Bay Mail Centre, Napier 4142 Phone: 06 354 3150

KEA KIDS CLUB PO Box 75/580 Manurewa 2243 Auckland Phone: 09 535 2187

CREST COMMERCIAL CLEANING LTD PO Box 740 Dunedin 9054 Phone: 03 477 1126

KELLY SPORTS Phone: 09 427 9377

CREWCUT 45a Princes Street, PO Box 90815 Northcote Auckland 1030 Phone: 09 481 0004

LITTLE KICKERS Auckland 1025 Phone: 09 815 8607 LOLLIPOPS PLAYLAND & CAFÉ 20a Rempstone Drive Halswell Christchurch Phone: 04 565 1569 MATHZWISE LTD 26 Tasman Drive Tokoroa Phone: 07 886 0965 MY GYM PO Box 58813 Greenmount Auckland Phone: 09 274 4949 NUMBERWORKS’NWORDS PO Box 9450 Newmarket Auckland Phone: 07 848 2574 SKIDS – SAFE KIDS IN DAILY SUPERVISION LTD PO Box 259 262 Greenmount Auckland Phone: 09 576 6602 SMALLPRINT NZ Australia Phone: +61 1800 762 557 STRETCH-N-GROW PO Box 65147 Mairangi Bay Auckland 0741 Phone: 09 447 1827 TOYHIRE Phone: 09 573 6124

Cleaning Services AMAC PO Box 48 078 Blockhause Bay Auckland 0644 Phone: 0800 262 269 AMAZING CLEAN NEW ZEALAND Unit 7, 21 Railside Place Frankton Hamilton NZ 3204 Phone: 0800 2 AMAZE (2 26293) BUSY BEE CLEANING SERVICES PO Box 6423 Upper Riccarton Christchurch 8442 Phone: 03 423 9688 CEILING MASTER PO Box 20396 Christchurch 5 Phone: 03 365 5111 CLEAN PLANET FRANCHISE LTD 51c Hastie Avenue Mangere Bridge Auckland 2022 Phone: 09 622 0828 CLEANCORP FRANCHISE SYSTEM PO Box 37948 Parnell, Auckland 1151 Phone: 09 307 2970 CLEANTASTIC COMMERCIAL CLEANING PO Box 7425 Taradale Napier 4141 Phone: 06 843 320

ENVIRO CLEAN & RESTORATION Unit 1, 35 Maurice Road Penrose Auckland 1642 Phone: 09 636 1320 GREEN ACRES FRANCHISE GROUP PO Box 41271 St Lukes Auckland 1346 Phone: 0800 803 200 GREEN CLEEN Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 AUS Phone: (AUS) 1300 550 523 GROUT PRO 11 Winston Ave, Parmeston North Phone: 07 552 5311 JANI KING (NZ) LTD 66 Hillside Road Glenfield Auckland Phone: 09 441 9996 JET CLEANING SERVICES Po Box 68 454 Newton Auckland 1145 Phone: 09 302 1536 LOVEN PO Box 202 064, Southgate Post Centre Takanini Auckland Phone: 09 296 5328 METICULOUS HOME SERVICES PO Box 31520 Midford Auckland Phone: 09 449 2004 PARAMOUNT SERVICES 1st Floor, 4 Murdoch Road Grey Lynn Auckland 1002 Phone: 09 376 7850 PRESTIGE HOME GROOMERS 12 Woodleigh Place Ohauiti Tauranga Phone: 07 543 2090 SELECT CLEANING PO Box 22313, Hunter’s Corner Manukau Auckland Phone: 021 661 695 SOFTWASH PO Box 20293 Hamilton 3241 Phone: 07 848 1700 V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau Auckland 2104 Phone: 09 263 0544

“A disclosure document contains key financial information and details about the system.”

Dr Michael Schaper.

Computer Products & Services CARTRIDGE WORLD Phone: 03 446 8600 COMPUTER SOLUTIONS SALES & SERVICE PO Box 11-193 Palm Beach Papamoa 3151 Phone: 07 571 0235 COMPUTER TROUBLESHOOTERS Phone: 0800 728 768 GEEKS ON CALL Australia Phone: +61 408 847 524 GEEKS ON WHEELS PO Box 9780 Marion Square Wellington 6141 Phone: 04 891 0269 NEED A NERD PO Box 86 Clive Hawke’s Bay 4148 Phone: 0800 633 326

Distribution ANCHOR FRANCHISE Private Bag 75806 Manurewa Auckland Phone: 09 295 2700 AUSSIE FARMERS DIRECT Building 2, 9 Ferndell Street Granville NSW 2142 AUS Phone: 1300 MILKMAN LIFETIME DISTRIBUTORS 135b Morrin Road Mt Wellington Auckland Phone: 09 574 6695 SIMPLY SQUEEZED PO Box 71 Bay View Hawke’s Bay 4149 Phone: 0800 807 142 THE TRUSTY DELIVERY CO PO Box 16-381 Christchurch 8441 Phone: 0800 443 355

Educational & Training Systems BOOKENDS LTD PO Box 36514 Merivale Christchurch 8146 Phone: 03 377 9555 LCF FUN LANGUAGES PO Box 89060 Torbay Auckland NZ Phone: 0800 836 000 MATHZWISE Phone: 07 886 0965 NUMBERWORKS’NWORDS Phone: 07 848 2574 PACIFIC SIMULATORS 2010 LIMITED Unit 2, 103 Main South Road Sockburn Christchurch 8042 Phone: 03 343 0864 READY STEADY GO KIDS Australia Phone: +61 1300 766 892 THE DRUG DETECTION AGENCY (TDDA) PO Box 301678 Albany, North Shore City 0752 Phone: 02 1917 148

123

NEW ZEALAND franchise listings

Entertainment

Food – Coffee & Cafés

KIWIKRANE PO Box 41398 St Lukes Auckland 1346 Phone: 09 307 0810

BB’S CAFÉ PO Box 112-260 Penrose Auckland Phone: 09 525 7700

LOLLIPOPS PLAYLAND & CAFÉ 20a Rempstone Drive Halswell Christchurch Phone: 04 565 1569

BREAKERS CAFÉ & BAR Phone: 06 834 0537

MEGAZONE LASER GAMES PO Box 78396 Grey Lynn Auckland Phone: 09 360 2900

Food - Bakeries

BUGGER CAFE Phone: 027 551 0963 CAFE2U NZ PTY LTD Building 7, 81 Frenchs Forest Road East Frenchs Forest NSW 2086 AUS Phone: 0508 004 388

36 Enfield Street, Mt Eden, Auckland, 1024 New Zealand Phone: 0800 225 388 Contact: Franchisee Recruitment Team Email: franchiserecruitment@bakersdelight.

co.nz Website: www.bakersdelight.co.nz Business description: Bakers Delight has over 700 bakeries worldwide employing more than 15,000 people, serving 2 million regular customers per week throughout New Zealand, Australia and Canada.

As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery. No previous bakery experience is necessary.

Bakers Delight has been helping to satisfy New Zealand’s love of freshly baked bread since 1995, and continues to support growing demand for nutritionally sound produce.

Take the first step and contact the Bakers Delight franchise recruitment team.

New and existing bakeries are available for purchase across New Zealand.

Year Established: 1995 Number of Franchise Outlets: 30 across New Zealand Investment required: 30% or $150,000 Training & Support: Full business and baking training provided as well as ongoing operational and network support.

Locations available: Across New Zealand BRUMBY’S BAKERIES LIMITED 10F Morningside Drive Morningside Auckland 1025 Phone: 0508 278 6297 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 AUS Phone: 0800 843 452 CITY CAKE COMPANY Phone: 022 042 8824

“A franchisor must be an effective communicator.”

James Corne.

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SHINGLE INN CAFÉ Australia Phone: +61 7 3399 3000 SIERRA COFFEE Phone: 09 444 4369 STREETWISE COFFEE Phone: 06 364 5733 THE COFFEE CLUB PO Box 78-203 Grey Lynn Auckland 1245 Phone: 09 304 0008

CAFÉ BOTANNIX Phone: 09 451 9119

THE COFFEE GUY PO Box 37526 Parnell Auckland Phone: 09 309 9727

CARL’S JR. Phone: 021 276 9769

THE COFFEE SHOT Phone: 03 472 8618

CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 AUS Phone: (AUS) 1300 797 620

THEOBROMA CAFES, LOUNGES AND BARS Australia Phone: +61 3 9480 1030

CITY CAKE COMPANY Phone: 022 042 8824

BAKERS DELIGHT

SHAKY ISLES COFFEE CO Phone: 09 529 9177

COFFEE CULTURE Phone: 03 377 2605

XPRESSO DELIGHT Phone: 021 875 431

Food – Restaurants & Dining Rooms

COLUMBUS COFFEE PO Box 911 030 Victoria Street West Auckland CBD Phone: 0800 100 110

COBB & CO Phone: 021 483 500

ESQUIRES COFFEE HOUSE PO Box 6570, Wellesley Street Auckland CBD Phone: 0800 843 452

HOG’S BREATH CAFÉ PO Box 8068 Cleveland, QLD 4163 AUS Phone: 1800 HOGSTER

HELL Phone: 027 364 2431

GLORIA JEAN’S COFFEES Phone: 09 520 6477 HOLLYWOOD BAKERY 1H Henry Rose Place Albany Auckland 632 Phone: 021 471 776 ICON COFFEE PO Box 25088 St Heliers Bay Auckland 1740 Phone: 09 524 5847 ILLY ESPRESSO BAR Phone: 021 707 758 JAMAICA BLUE NZ PO Box 137228 Parnell Auckland Phone: 09 377 1901 JESTERS FRANCHISING 2/55 Barrys Point Road Takapuna Auckland Phone: 09 489 6266 MEGA CAFÉ Phone: 0800 100 110 MUFFIN BREAK PO Box 137-228 Parnell Auckland 1151 Phone: 09 377 1901 MUZZ BUZZ Phone: 09 359 9068 NEW YORK DELI Phone: 03 968 4924 PALEO CAFÉ Australia Phone: +61 7 4225 5388 ROBERT HARRIS CAFÉ PO Box 58095 Greenmount Manakau 2141 Phone: 0800 426 333

La Porchetta 192 Mahoney’s Rd Thomastown VIC 3074 (AUS) Phone: +61 3 9460 6700 Fax: +61 3 9460 3099 Email: franchising@laporchetta.com.au Website: www.laporchetta.com Business description: La Porchetta has over 70 restaurants in Australia and New Zealand, and are the market leaders in cooking quality, Italian food with fresh ingredients. The first La Porchetta Restaurant opened in 1985, in Melbourne’s inner city Italian hub. It soon became renowned as a special place to experience delicious food, love, and, a passion for life. Recently celebrating 30 years in business, La Porchetta is now looking to expand their network of Franchises throughout Australia and New Zealand. Purchasing a La Porchetta Franchise provides a fantastic opportunity to be your own boss.

Membership: FCA & FANZ Year established: 1985 Number of franchise outlets: Approx 70 Investment required: Site dependant $300K + Training & support: Full comprehensive training program and ongoing support, including a 6-week session that covers every aspect of owning a La Porchetta franchise.

Locations available: NSW, QLD, WA, VIC, TAS & NZ

LJS FISH AND CHIPS RESTAURANT PO Box 110 Whitford Auckland 2149 Phone: 09 530 8090

MR WHIPPY PO Box 133-070 East Ridge Auckland 4416 Phone: 09 521 9325

LONE STAR Phone: 03 374 3208

MR WOO SUSHI Phone: 021 781 250

MCDONALDS RESTAURANTS NEW ZEALAND PO Box 6644 Wellesley Street Auckland 1141 Phone: 0800 622 227

NEW ZEALAND NATURAL ICE CREAM 1 Accent Drive East Tamaki Auckland Phone: 09 274 6168

MEDITERRANEAN FOOD WAREHOUSE 42 Constable Street Newtown Wellington Phone: 0800 334 477 MEXICALI PO Box 109 255 Newmarket Auckland Phone: 09 522 0990 PIZZA HUT Phone: 09 525 8700 SPAGALIMIS ITALIAN PIZZERIA Phone: 0800 113 113 THE ORIGINAL CALIFORNIA BURRITO COMPANY PO Box 106 956 Auckland 1143 Phone: 09 354 4815 VALENTINES RESTAURANTS Phone: 09 444 4819

Food – Retail ANCHOR FRANCHISE Fonterra Brands NZ Private Bag 75 806 Manurewa Phone: 0800 103 778 COOKIE TIME 789 Main South Road Templeton 8042 Phone: 03 349 6161 DONUT KING NZ PO Box 1549 Southport QLD 4215 AUS Phone: (AUS) 1800 067 619 THE FISHMONGER SEAFOOD DELICATESSEN PO Box 137340 Parnell Auckland Phone: 02 158 8880 FRUIT WORLD 8 Monahan Road Mt Wellington Auckland Phone: 09 274 0876 GOLDEN NUTS FRANCHISING NZ LTD 61A Athens Road Onehunga Auckland Phone: 021 126 3059

HOLLAND & BARRETT

SUMO SALAD Australia Phone: +61 4 0105 5437 THE PITA PIT Phone: 09 486 4664

NIGHT’N DAY FOODSTORES PO Box 5769, Moray Place Dunedin 9031 Phone: 03 471 7660

URBAN TURBAN NEW ZEALAND Unit C, 26 Aviemore Drive Highland Park Auckland Phone: 09 538 0833

SIMPLY SQUEEZED PO Box 71 Bay View Napier 4149 Phone: 06 836 7066

WHOLLY BAGELS & PIZZA PO Box 33 234 Petone Lower Hutt 5046 Phone: 021 2722 422

SUPER LIQUOR HOLDINGS Lvl 7, 182 Broadway Newmarket Auckland 1023 Phone: 03 361 2719

ZEXX NZ Phone: 0800 556 022

THE CHEESECAKE SHOP PO Box 58 599 Botany Auckland Phone: 09 274 5680 THE NZ MANUKA EGG COMPANY Phone: 03 485 9660 YÖGG Phone: 09 531 5911

Food – Take Away BLACK FOREST WAFFLE HUT Phone: 03 688 6064 BURGERFUEL PO Box 14 7320 Ponsonby Auckland Phone: 09 376 6007 BURGER WISCONSIN PO Box 24427 Wellington 6142 Phone: 04 384 9000 CRUST GOURMET PIZZA Phone: 0800 894 199 DOMINO’S PIZZA Australia Phone: +61 7 3633 3333 DONUT KING Australia Phone: +61 418 360 392 FRITZ WEINERS Phone: 0800 4 FRITZ HABITUAL FIX PO Box 101-622 North Shore Mail Centre Phone: 09 965 1300

Samuel Ryder House Townsend Drive, Attleborough Fields Nuneaton UK, CV11 6XW Phone: (UK) +44 2476 244 543

JESTERS PIES PO Box 33-1185 Takapuna North Shore City Phone: 09 442 4680

LENARD’S Level 1, 225 Montague Road West End QLD 4101 AUS Phone: +61 7 3100 7800

KIWIYO Phone: 021 339 644

LIME JUICE BAR PO Box 12-240 Penrose Auckland Phone: 09 634 3666

SUBWAY Level 1, Unit B3 Corinthian Office Park 17 Corinthian Drive Albany Auckland Phone: 09 415 3091

NEW ZEALAND NATURAL ICE CREAM PO Box 58 617 Greenmount Auckland Phone: 09 414 2136

MAD BUTCHER Phone: 09 531 5910

OPORTO NEW ZEALAND PO Box 251 275 Pakuranga Auckland Phone: 09 379 0820

MEDITERRANEAN FOOD WAREHOUSE Phone: 04 939 8100

RACK N ROLL RIBS Phone: 09 555 1492

Health & Fitness ANYTIME FITNESS PO Box 15409 Dinsdale Hamilton Phone: 07 839 0209 CACI Phone: 021 980 890 CLUB PHYSICAL Phone: 09 417 0071 CONTOURS Phone: 0800 46 4475 FMK KERATIN HAIR STRAIGHTENING SALON Phone: 021 933 322 FOOT MECHANICS PO Box 13540 Tauranga 3141 Phone: 07 579 4073 FOREVER GREEN 41 Morrin Road St Johns Auckland 1072 Phone: 09 533 6450 HARDY’S HEALTH STORES PO Box 19004 Hamilton Central, Hamilton Phone: 07 838 3274 JAMES MARX HYPNOSIS PO Box 11153 Papamoa Bay of Plenty 3151 Phone: 02 137 3523 JETTS FITNESS 24/7 7 Auburn Street Takapuna North Shore Takapuna Phone: 09 947 6534 NOT BIG ENOUGH PO Box 31-597 Lower Hutt Wellington Phone: 021 248 1735 SNAP FITNESS 24/7 1005 Ferry Road Ferrymead Christchurch 8022 Phone: 021 243 4440 SNOREPRO NEW ZEALAND PO Box 1099 Wellington Phone: 04 801 7225

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NEW ZEALAND franchise listings

Home Services 0800 SUNSHADE 514 Queen Street West Hastings 4122 Phone: 06 876 9675 AIRIFY Phone: 09 377 7735 ALU RESTORE 183 Otonga Road Rotorua Bay of Plenty 3201 Phone: 07 347 7186 AT YOUR REQUEST Phone: 0800 297 297 BATHROOM DIRECT Phone: 021 959 796 CONTACT ROCKGAS PO Box 624 Wellington Phone: 03 373 6411 COOLTIME LTD PO Box 12242 Chartwell Hamilton Phone: 07 854 1518 ECO INSULATION PO Box 305470 Triton Plaza North Shore City 0757 Phone: 09 477 0270 EXCEED HOME NETWORK Phone: 0800 252 736 EXPRESS BUSINESS GROUP Phone: 0800 397 737 FIXIT BUILDING SERVICES 7a Douglas Alexander Parade Albany Auckland Phone: 09 444 4167 FLOORING DESIGN LTD PO Box 5136 Greenmeadows Napier 4145 Phone: 027 559 2281 FREEDOM COMPANION DRIVING SERVICES PO Box 302-424 North Harbour Auckland 0751 Phone: 0800 956 956 GREEN ACRES 21 Taylors Road Morningside Auckland 1025 Phone: 0800 803 200 GROUTPRO 378 Crawford Road, RD1 Te Puna Tauranga Phone: 07 552 5311 HARRISONS CARPET ONE Phone: 021 283 8040 HARRISONS ENERGY SOLUTIONS PO Box 33858 Takapuna Auckland Phone: 09 488 4700 HEALTH SMART HEAT PUMPS Phone: 03 377 5441 HEALTHY AIR Phone: 03 352 6986 HIRE A HUBBY PO Box 37 281 Parnell Auckland Phone: 0800 248 229 HOME INSTEAD SENIOR CARE PO Box 4245 210 Collingwood Street Hamilton Phone: 07 3720 8400

126

HOME PLUS PO Box 31015 Milford Auckland Phone: 09 478 8018 INNOVATIVE INTERIORS LTD 245 Allright Place Auckland Phone: 09 570 5029 INSULTECH GROUP Phone: 09 263 9770 METICULOUS HOME SERVICES PO Box 31520 Milford Auckland Phone: 09 449 2004 MR GREEN AUCKLAND Phone: 09 414 6949 RAINAWAY SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 RUNAWAY SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 SEAL A FRIDGE Australia Phone: +61 4 0847 1950 SPIDERMAN Phone: 03 455 3793 THERMAWOOD PO Box 1007 South Melbourne VIC 3205 AUS Phone: 0455 555 330 V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau City NZ 2104 Phone: 09 263 0544 WINDOW CLEANING PLUS Phone: 0800 000 309 WINDOW TREATMENTS PO Box 6260 Upper Riccarton Christchurch 8442 Phone: 021 338 031

Hotels, Motels & Apartments BELLA VISTA ACCOMODATION PO Box 262 Oamaru 9444 Phone: 03 4379 055 BEST WESTERN PO Box 1987 North Sydney NSW 2059 AUS Phone: 0800 2378 93 QUEST SERVICED APARTMENTS (NZ) LTD Level 4, 19-21 Como Street Takapuna Auckland Phone: 09 366 9680

Landscaping & Gardening ARCHGOLA Phone: 09 426 0013 BRUCIES LAWNMOWING & GARDEN CARE Phone: 09 267 7244 CENTRAL LANDSCAPE & GARDEN SUPPLIES PO Box 64132 Botany Auckland 2163 Phone: 09 273 5352 CREW CUT PO Box 90815 Auckland 1030 Phone: 09 481 0004

ECOTEC SYSTEMS 40 Anderson Lane RD 2 Tauranga 3172 Phone: 07 548 1414 JIM’S MOWING Phone: 03 377 5544 JIM’S TREES & STUMP REMOVAL Phone: 06 843 2848 KWIK KERB PO Box 103 Mt Ommaney QLD 4074 AUS Phone: 0800 865 945 LAWN FIX Phone: 07 548 0008 PALMERS GARDEN WORLD PO Box 331 586 Takapuna Auckland Phone: 09 443 9910 PIMP MY LAWN PO Box 2437 Stortford Lodge Hastings 4153 Phone: 0800 111 001 RAPID LAWN Phone: 021 365 296 WOOLGRO Phone: 09 570 1985 YARD ART & MOULDS INTERNATIONAL Phone: 09 431 3176 ZONES LANDSCAPING SPECIALISTS Phone: 021 118 5810

Mobile Franchises BARK BUSTERS Phone: 0800 167 710 CAFE 2U Building 7, 81 Frenchs Forest Road East Frenchs Forest NSW 2086 AUS Phone: 0508 004 388 CORPORATE CABS 161 Manukau Road Auckland Phone: 09 632 0600 DRIVING MISS DAISY PO Box 8489 Havelock North 4157 Phone: 06 877 0072 FIBRENEW PO Box 29-300 Fendalton Christchurch Phone: 03 358 4290 FREEDOM COMPANION DRIVING SERVICES PO Box 302 424 North Harbour Auckland Phone: 0800 956 956 JIM’S TEST AND TAG Phone: 131 546 MOBILE HAND CAR & MARINE GROOMING 1300 Weranui Road RDI Silverdale Auckland Phone: 09 307 3737 PURE PROTECT PO Box 9428 Newmarket Auckland Phone: 09 280 4830 THE MOVING BOX GUY PO Box 302 540 North Harbour Auckland 751 Phone: 0800 210 210

THE SHOT MOBILE PO Box 65 Port Chalmers Dunedin 9023 Phone: 03 472 8618

SITEFINDERS Phone: 027 919 4349

ULTRA SCAN 47 Piakoiti Road Walton 3475 Phone: 05 0885 8727

THE NZ HOUSE INSPECTION COMPANY 63 Moana Road Plimmerton Wellington Phone: 0800 751 751

Pool & Spa POOLWERX PO Box 718 Toowong QLD AUS Phone: 0800 543 419 SWIMART POOL & SPA SERVICES Private Bag 99942 Newmarket, Auckland Phone: 09 525 7570

Printing & Copying PRINTING.COM 16-18 Cashew Street Grenada North, Wellington New Zealand Phone: +64 4 232 7653 SNAP PRINTING PO Box 8414, Symonds Street Auckland CBD, Auckland Phone: 09 379 0822

Real Estate & Property Services GREEN DOOR COMMISSION FREE REAL ESTATE 64 Montgomery Square Nelson 7010 Phone: 03 546 9332 HARCOURTS 7-9 Alpers Avenue Newmarket 1023 Phone: 09 520 5569

TALL POPPY REAL ESTATE Phone: 027 4432 897

TOP SNAP Phone: 0508 867 762 TRIPLE O PROPERTY MAINTENANCE 1/51 Parer Road Airport West Vic 3042 Phone: 03 9310 3911 WHATS UP HOUSE INSPECTIONS Phone: 021 952 397

Recreation & Leisure CINDERELLA LIMO Australia Phone: +61 4 1171 5300 FLIP OUT NEW ZEALAND Phone: 0417 422 897 LITTLE DRIBBLERS Phone: 04 586 6006 READY STEADY GO KIDS Australia Phone: +61 1 300 766 892 RUGBYTOTS NZ Phone: 021 878 335

Rent or Hire AVIS RENTAL Private Bag 92802 Penrose Auckland 1642 Phone: 09 525 2850 BETTA RENTAL CARS 169 Main Highway Elleslie Auckland Phone: 09 525 2951

STORAGE BOX Unit 1, 2 Amera Place East Tamaki Auckland Phone: 09 271 1025 UNITED VIDEO PO Box 12250 Chartwell Square Hamilton 3284 Phone: 07 853 7035 VIDEO EZY Phone: 09 302 2229

Retail ADVANCE FRANCHISE SYSTEMS PO Box 12 642 Penrose Auckland 1642 Phone: 09 525 3792 AGATHA PARIS Phone: 0800 AGATHA BATHROOM WAREHOUSE PO Box 12075 Central Mall Rotorua Phone: 07 343 6676 BEDPOST PO Box 23-364 Hunters Corner Paptoetoe 2155 Auckland Phone: 09 278 1010 BIN INN RETAIL GROUP PO Box 230271 The Hub Botany 2163 Auckland Phone: 09 572 0220

BY NATURE Phone: 0030 2414 05207 CASH CONVERTERS LTD PO Box 302212 North Harbour North Shore 0751 Phone: 09 414 1960 CASHBOX 94 Wairau Road Glenfield Auckland 0627 Phone: 09 444 7477

DVDNOW KIOSKS Phone: 0800 DVDNOW

CIVIC VIDEO Level 1, 268-270 Manukua Road Parnell Auckland 1151 Phone: 09 523 5471

LJ HOOKER GROUP LTD Level 3, 3 City Road Auckland 1010 Phone: 09 308 0450

HANDY RENTALS 248 Thorndon Quay Thorndon Wellington Phone: 04 470 7710

COLOURPLUS PO Box 83174 Edmonton Auckland Phone: 09 818 9215

MIKE PERO REAL ESTATE LIMITED PO Box 29 530 Fendalton Christchurch 8540 Phone 0800 500 123

HERTZ Private Bag 4716 Christchurch 8140 Phone: 03 358 6789

DOLLAR VALUE Phone: 029 289 6149

NEW ZEALAND LETTING AGENTS Phone: 0800 103 203

LAZERBIKE Phone: 027 682 0122

PROPERTY INDEPTH Phone: 0800 INDEPTH

MR RENTAL Unit 6, 706 Great South Road Penrose Auckland Phone: 0800 111 313

JUST CABINS LTD PO Box 68171 Newton Auckland 1145 Phone: 021 716 776

QUINOVIC PROPERTY MANAGEMENT PO Box 14 268 Wellington 6141 Phone: 04 801 7880 RAY WHITE REAL ESTATE PO Box 6067 Wellesley Street Auckland Phone: 09 377 5069 RE/MAX NEW ZEALAND Level 1, 70 Stanley Street Parnell Auckland 1010 Phone: 09 309 8478 REALSURE THE HOUSE INSPECTORS PO Box 48034 Silverstream Wellington Phone: 04 939 0296

PEGASUS RENTAL CARS PO Box 47 818 Ponsonby Auckland 1144 Phone: 09 378 7940 RENT-A-DENT PO Box 73-105 Auckland Airport Phone: 09 275 2914 RENTED.ORG.NZ Phone: 0800 562 3733 ROOM2RENT Phone: 0508 222 464

DYMOCKS 428 George Street Sydney NSW 2000 AUS Phone: (AUS) 1800 643 303 EGG MATERNITY 115 Khyber Pass Graston Auckland Phone: 09 523 0398 FOOTLOOSE Phone: 09 298 0653 FRIDGE FREEZER ICE BOX Phone: 03 348 4768 FRONTRUNNER Phone: 03 348 4768 FURNITURE COURT Phone: 09 277 5465 GODFREYS 17-21 Cavendish Drive Manukau Auckland 2104 Phone: 09 263 7636

127

NEW ZEALAND franchise listings GUTHRIE BOWRON Level 4, Unit 5, Textile Centre 1 Kenwyn Street Parnell Auckland Phone: 09 306 1040 HARDY’S HEALTH STORES PO Box 19004 Hamilton Phone: 07 838 3274 HARRISONS CARPET ONE PO Box 33858 North Shore Auckland Phone: 09 488 4710 HARVEY WORLD TRAVEL Phone: 09 307 1860 ISSIMO Phone: 03 348 4768

TAKE NOTE PO Box 97-063 SAMC Manukau Auckland Phone: 09 262 2486 THE 2 N’5 SHOP Level 2, 87 Devon St East New Plymouth Phone: 06 757 2702 THE ATHLETES FOOT RD 1 Silverdale Auckland 1140 Phone: 0800 BESTFIT THE CHRISTMAS HEIRLOOM COMPANY Phone: 07 839 6209 THE SWEETEST LITTLE CHOCOLATE SHOP PO Box 5474 Wellesley Street Auckland 1141 Phone: 09 374 4550

K & B MANNINEN LTD Christies Jewellery PO Box 5103 Palmerston North 4441 Phone: 06 825 6117

TOYWORLD PO Box 8898, Symonds Street Auckland 1150 Phone: 09 374 1500

LOLITA S.A. Phone: 00598 2309 0890

Z ENERGY Phone: 04 498 0200

LIQUORLAND Phone: 09 621 0875 MISTER MINIT Australia Phone: +61 2 9521 9100 NIGHT ‘N DAY FOODSTORES PO Box 5769 Dunedin 9058 Phone: 03 477 2340 PALMERS Phone: 09 443 9910 PAPER PLUS 42856, Lambie Drive Manuakau Auckland Phone: 09 261 1054 PARA RUBBER PO Box 259 123 Botany Auckland 2163 Phone: 09 532 8794 POSTSHOP KIWIBANK Phone: 09 336 8284 SADDLERY WAREHOUSE PO Box 100-780 North Shore Mail Centre Auckland Phone: 0508 467 734 SHOE CLINIC 64 Willis Street Wellington Phone: 04 499 4495 SIMPLIFOOD Phone: 07 693 7334 SMITHS SPORTS SHOES PO Box 10460 Baylair Mt Maunganui Phone: 09 626 2097 SPECSAVERS NEW ZEALAND Phone: 09 475 5434 STIHL SHOP Phone: 09 262 4000 STIRLING SPORTS PO Box 35 374 Shirley Christchurch 8051 Phone: 03 523 1851 TACKLEBOX PO Box 16258 Bethlehem Tauranga Phone: 07 579 3677

128

Travel CORPORATE CABS 161 Manukau Road Auckland Phone: 09 632 0600

Vending AUSTVENDING PTY LTD 261 Churchill Road Prospect SA 5082 AUS Phone: (AUS) 1300 769 967 COOLSPOT UNLIMITED Level 40, 140 Williams Street Melbourne VIC 3000 AUS Phone: +61 3 9607 8328 PROVENDER NZ PO Box 11 007 Auckland Phone: 09 525 2767 SIMPLICITY VENDING 31 Claude Street Hamilton Phone: 07 855 2007

Workplace Health & Safety GLOBAL SAFE NEW ZEALAND PO Box 2042 Kuripuni Masterton 5824 Phone: 02 7210 4292 SAFE T SUPPLIES Phone: 09 525 2767 VITAL CARE LTD PO Box 498 Matamata 3340 Phone: 0800 48 48 25

“Making sure you do your homework thoroughly is the number one message.”

Professor Lorelle Frazer.

Professional Services Listings Categories Australia

NEW ZEALAND

Accounting & Financial Services. .............................................................. 130

Accounting & Financial Services. .............................................................. 139

Advertising & Marketing....................................................................................... 131

Banks & Financial Institutions...................................................................... 139

Banks & Financial Institutions...................................................................... 131

Business Services.......................................................................................................... 139

Business Services.......................................................................................................... 132

Franchise Consulting & Development.................................................. 140

Franchise Consulting & Development.................................................. 133

Insurance Brokers....................................................................................................... 140

Franchise Funding. ....................................................................................................... 134

IT & Communications.................................................................................................. 140

Insurance Brokers....................................................................................................... 134

Lawyers...................................................................................................................................... 140

IT & Communications.................................................................................................. 135

PR & Advertising............................................................................................................... 141

Lawyers...................................................................................................................................... 135 Point of Sale........................................................................................................................ 137 Printing...................................................................................................................................... 138 Retail Operations............................................................................................................ 138 Safety, Workers Compensation & Environment......................... 138 Site Selection...................................................................................................................... 138 Training & Development......................................................................................... 138 Workplace Health & Safety............................................................................... 138

129

australian professional services listings

ACCOUNTing & FINANCIAL SERVICES ABLS - FRANCHISE LOAN SPECIALIST PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 ADP Level 1, 6 Nexus Ct Mulgrave VIC 3170 Phone: 1800 000 729 ASSURED HOME LOANS 1 Northcote Terrace Medindie Hillcrest SA 5086 Phone: 08 8360 0200 AUSTWISE FINANCIAL SERVICES PO Box 181 West Ryde NSW 2114 Phone: 02 9808 3166 B CAPITAL 4/2 Queen Street Melbourne VIC 3000 Phone: 03 9823 6277 BABO GROUP PTY LTD Level 1, 12 Cramer Street Preston VIC 3072 Phone: 03 9471 0092 BAKER & MCKENZIE Level 27, 50 Bridge Street Sydney NSW 2000 Phone: 02 9225 0200 BAKER LOVE LAWYERS 30 Dan Rees Street Wallsend NSW 2287 Phone: 02 4951 5766 BROOKLYN UNDERWRITING PO Box 101 Grosvenor Place NSW 1220 Phone: 02 8274 8164 BUSINESS LENDING 11 Bonnett Avenue Como NSW 2226 Phone 0419 242 546 BUSINESS RISK ADVISORS PO Box 1066 Hamilton QLD 4006 Phone: 07 3114 3460 CAD PARTNERS Suite 5, 3 Racecourse Road West Gosford NSW 2250 Phone: 1300 362 436 CLUB FINANCIAL SERVICES Level 1, 2040 Currie Street Adelaide SA 5000 Phone: 1300 557 600 CONDON ASSOCIATES Level 6, 87 Marsden Street Parramatta NSW 2150 Phone: 02 9893 9499 CIB ACCOUNTANTS AND ADVISORS PO Box 2492 North Parramatta NSW 1750 Phone: 02 9683 5999 COOPER GRACE WARD LAWYERS GPO Box 834 Brisbane QLD 4001 Phone: 07 3231 2444 DAVIES KNOX MAYNARDS 10 Moonee Street Coffs Harbour NSW 2450 Phone: 02 6650 5959 EDWARDS MARSHALL PTY LTD Level 3, 153 Flinders Street Adelaide SA 5000 Phone: 08 8139 1111

130

ERNST AND YOUNG 8 Exhibition Street Melbourne VIC 3000 Phone: 03 9288 8000

THE TARTAN GROUP Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 9490

EVERALLS DFK PTY LTD PO Box 180 Deakin West ACT 2600 Phone: 02 6232 4588

TOOHEY REID CHARTERED ACCOUNTANTS GPO Box 1646 Brisbane QLD 4001 Phone: 07 3221 1055

FINANCIAL MANAGEMENT WORKS Level 1, 174 Willoughby Road Crows Nest NSW 2065 Phone: 02 8425 7888

TRADE BOOKS BOOKKEEPING 1 Newland Street Bondi Junction NSW 2022 Phone: 02 9386 1427

FINLEASE Phone: 1800 358 658 FORDHAM BUSINESS ADVISORS Level 35, Rialto South Tower 525 Collins Street, Melbourne VIC 3000 Phone: 03 9611 6611 FREEDOM TAXATION SERVICES Crn &, Station Street & Ransley Street Penrith NSW 2750 Phone: 02 4736 1111 GRANT THORNTON Locked Bag Q800 Queen Victoria Building NSW 1230 Phone: 02 8297 2400 HAINES NORTON CHARTERED ACCOUNTANTS GPO Box 4137 Sydney NSW 2001 Phone: 02 9256 6600 HAYES KNIGHT GPO Box 4565 Sydney NSW 2001 Phone: 02 9221 6666 LAWLER CHARTERED ACCOUNTANTS GPO Box 5446 Sydney NSW 2001 Phone: 02 8346 6000 LISTON LANDERS 242-246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366 LOGIRO WEALTH SOLUTIONS PO Box 2577 Fortitude Valley BC QLD 4006 Phone: 1800 564 476 MCLEAN DELMO BENTLEYS Level 3, 302 Burwood Road Hawthorn VIC 3122 Phone: 03 9018 4666 OPTIMUM ASSURANCE GROUP Level 3, 97 Pirie Street Adelaide SA 5000 Phone: 08 7129 4463 PFA CHARTERED ACCOUNTANTS 73 Harley Street Alice Springs NT 0870 Phone: 08 8951 0100 PKF Level 8, 1 O’Connell Street Sydney NSW 2000 Phone: 02 8346 6000 ROSE CORPORATE Level 18, 499 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 8999 SOTHERTONS Level 6, 468 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 6400 ST. CLAIR PARTNERS GPO Box 1881 Sydney NSW 2000 Phone: 02 9221 4088

WALKER WAYLAND Level 2, 129 Melville Parade Como WA 6152 Phone: 08 9364 9988 Fax: 08 9367 3444 Contact: John Dorazio Email: johnd@ww-wa.com.au Website: www.ww-wa.com.au Business description: When you call on the Walker Wayland Australasia network of 13 accounting firms you have access to more than 50 Partners and Directors and hundreds of highly skilled professionals.

Our firms are based in every Australian mainland State and in New Zealand.

We have worked with the franchise industry for many years and count dozens of successful franchisees among our clients.

For information on the locations of our offices, please visit www.wwaustralasia.com Membership: Franchise Council of Australia, Taxation Institute of Australia, Institute of Chartered Accountants Year established: 2002 WHK HORWATH Level 15, 309 Kent Street Sydney NSW 2000 Phone: 02 9262 2155

“The growth and success of the franchise model can be attributed simply to the fact that it addresses the two fundamental requirements for business growth: raising the capital to expand and finding the right people to manage that growth.”

Suzanne Jarzabkowska.

INFORMATEL 620 St Kilda Road Melbourne VIC 3044 Phone: 1300 463 676

TOTAL MARKETING PO Box 587 Waverley NSW 2024 Phone: 0433 399 294

LEMONTREE MARKETING 37 Christine Avenue Miami QLD 4220 Phone: 0424 867 866

AD MARKETING AUSTRALIA PO Box 1888 Southport BC Gold Coast QLD 4215 Phone: 1300 537 425

UNIVERSAL APPROACH Factory 2, 6 Superior Drive Dandenong South VIC 3175 Phone: 03 9706 5599

MARKETING AND BRANDING COMPANY 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700

VISUAL UNITY 105d Carpenter Street Brighton VIC 3186 Phone: 03 9592 0622

BEATTY MARKETING SOLUTIONS 22 Ahern Road Packenham VIC 3812 Phone: 0409 174 565

MAYNARD IMAGING 100 Green Street Richmond VIC 3121 Phone: 0409 902 002

BEETLE BRANDING 596 Canterbury Road Vermont VIC 3133 Phone: 03 9873 3433

MEDIACOM AUSTRALIA 65 Berry Street Sydney NSW 2060 Phone: 02 9463 7000

BISCUIT® Phone: 0455 817 315

MEDIA M GROUP Unit 15 Level 2 Prahran VIC 3205 Phone: 1300 722 940

ADVERTISING & MARKETING 1300 EZYCALL 37 – 39 Aberdeen Road Altona VIC 3018 Phone: 1300 EZYCALL

BRANDWISE 16 Little Bailey Street North Melbourne VIC 3051 Phone: 03 9326 7770 BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1600 Southport QLD 4215 Phone: 07 5519 1919 COATES SIGNCO SERVICE 242 Young Street Waterloo NSW 2017 Phone: 02 9699 3122 COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444 CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667 CREATIVE BREW MARKETING AND DESIGN Suite 8/51 City Road Southbank VIC 3006 Phone: 03 8677 2248 DEEPEND PO Box 146 Surry Hills NSW 2010 Phone: 02 8917 7900 DIRTY CHOOK 22 Prince Street Paddington QLD 4064 Phone: 07 3369 4200 DMC DIGITAL PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111 DOMINION COLANCO PRINT GROUP Unit 4, 2 Picken Street Silverwater NSW 2128 Phone: 02 9648 2888 FLUX CREATIVE 82 St Kilda Road St Kilda VIC 3182 Phone: 03 9593 8820 FUSE 15/17 Henrietta St Chippendale NSW 2008 Phone: 02 9690 1100

MICHELS WARREN 96 Melbourne St North Adelaide SA 5006 Phone: 08 8267 6888 MITCHELL COMMUNICATION GROUP Level 4, 111 Cecil Street South Melbourne VIC 3205 Phone: 03 9690 5544 NORMAN CONNELL ADVERTISING Level 1, 240 Chapel Street Prahran VIC 3181 Phone: 03 9529 4744 OMC CONNECT PO Box 1124 Mooloolaba QLD 4557 Phone: 07 5444 3473 ORGANISE INTERNET PO Box 274 Gosford NSW 2250 Phone: 02 4325 9862 PROMOTEM Suite 603, Asian Pacific House 4343 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 4600 REVIVE PROJECTS 77-79 Canterbury Road Canterbury VIC 3126 Phone: 1300 836 863 ROCKET SCIENCE STRATEGIC SERVICES 147 Cavendish Street Stanmore NSW 2048 Phone: 02 9580 6889 SWEAR WORDS 1 224 Swan Street Richmond VIC 3121 Phone: 03 9421 3572 THE BANNER LADY 2A Gateway Drive Carrum Downs VIC 3201 Phone: 03 9775 0832 THE EDGE CORPORATE STRATEGIES PO Box 1141 Fortitude Valley QLD 4006 Phone: 1300 726 123

HEADMARK 9/1 Dank Street Waterloo NSW 2074 Phone: 02 9318 2726

THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS PO Box 236 Manly NSW 1655 Phone: 02 9977 0215

ICON VISUAL MARKETING 16 Mitchell Street Cambden NSW 2570 Phone: 1300 138 984

TOTAL IMAGE GROUP PO Box 199 Westgate NSW 2048 Phone: 02 8188 6008

Zoo Business Media 2/2 Newcastle Street Burleigh Heads QLD 4220 Phone: 07 5587 7222 Fax: 07 5587 7223 Contact: Troy Cooper Email: info@zbm.com.au Website: www.zbm.com.au Business description: Zoo Business Media is a full service supplier of innovative music, video and voice messaging solutions to hundreds of franchised businesses around Australia. We provide the latest in digital, customisable in-house radio and branded music video technology.

We help you create the perfect ambience for your retail stores, gyms, restaurants or bars with the latest internet-delivered music and messaging services - inclusive of public performance fees.

Membership: FCA Year established: 2009 ZING COMMUNICATIONS AUSTRALIA 131 – 133 Devonshire Street Surry Hills NSW 2010 Phone: 02 8303 6464

BANKS & FINANCIAL INSTITUTIONS AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED National Franchising Specialists Phone: 1800 801 485 AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 AUSTRALIAN CAPITAL HOME LOANS PO Box 1275 Slacks Creek QLD 4127 Phone: 1300 797 338 AUSTRALIAN LENDING CORPORATION 46 Mt Gravatt Capalaba Road Upper Mt Gravatt QLD 4122 Phone: 1300 555 311 BANK OF QUEENSLAND National Phone: 1300 557 272 BANKWEST BUSINESS PO Box E237 Perth WA 6841 Phone: 13 7000

131

australian professional services listings

Business Services 10 THOUSAND FEET Level 8, 275 Alfred Street North Sydney NSW 2060 Phone: 02 8080 7544

CASHFLOW IT FINANCE PO Box 867 Samford Valley QLD 4520 Phone: 1300 659 676 Fax: 1300 659 675 Email: applications@cashflowit.com.au Website: www.cashflowit.com.au Business description: Cashflow It are the franchise finance experts.

We specialise in equipment finance solutions for the franchise sector.

Whether you are looking for just one piece of equipment, fitting out a brand new store, refurbishing, re-financing or buying an existing franchise, we have a solution that can help.

Simply choose your preferred term from 12 months to 5 years and decide which finance solution is right for you – a flexible rental, fixed term lease or a business loan.Cashflow It are experts in assisting franchisors with national roll outs of new equipment across entire franchise networks and offer pre – approved funding through our Franchise Accreditation program.

Why spend your hard earned capital when you can simply… Cashflow It! Apply online or call our friendly customer service team on 1300 659 676.

Year established: 2013

AA REALESTATE & BUSINESS BROKERS Suite 88b, 90 Lorimer Street Docklands VIC 3000 Phone: 03 9645 2988 AGILITY MERCEDES-BENZ FINANCIAL 44 Lexia Place Mulgrave VIC 3170 Phone: 03 9566 9266 ALLPOS 646 Murray Street West Perth WA 6005 Phone: 08 9226 4272 AVID TECH MULTIMEDIA 8 Sussex Court Wonthaggi VIC 3995 Phone: 03 5672 1872 BILL BUDDY PO Box 1443 Nerang QLD 4211 Phone: 1300 303 278 BSF GROUP 45 Kremzow Road Strathpine QLD 4500 Phone: 07 3205 5535

CAPIFY Suite 2, level 4, 10 Phillip Street Parramatta NSW 2150 Phone: 1300 760 930

BUSINESS SA 136 Greenhill Road Unley SA 5061 Phone: 08 8300 0000

COMMONWEALTH BANK Level 3 Tower B, Citadel Towers 799 Pacific Highway, Chatswood NSW 2067 Phone: 1800 457 226

CHAS CLARKSON 1028 Botany Road Mascot NSW 2020 Phone: 1300 300 195

NATIONAL AUSTRALIA BANK National Phone: 131 012

COFFEE BELLA 7 Neaumann Court Kunda QLD 4556 Phone: 1300 721 811

SILVER CHEF LTD 14 Finchley Street Milton QLD 4064 Phone: 1300 844 054 WESTPAC BANKING CORPORATION National Phone: 132 142

“Franchising provides your business with the opportunity for expansion at a more cost effective price, on a much larger scale and with a network of motivated owner operators.”

James Corne.

132

1800 ON HOLD PO Box 2325 Burleigh BC QLD 4220 Phone: 07 5587 7222

CORPORATE THEATRE 85 Rose Street Annandale NSW 2038 Phone: 02 9555 7299 COMMERCIAL FOOD MACHINERY Clayton Branch: 1418a Centre Road Clayton VIC 3168 Phone: 03 9543 1611 COST REDUCTION ANALYSTS 301 48 Atchinson Street St Leonards NSW 2065 Phone: 1300 360 647 CREATIVE DESIGN 52B Winterton Road Clayton VIC 3168 Phone: 1300 662 390 CTA AUSTRALIA 67/71 Logistic Street Keilor Park VIC 3042 Phone: 03 9334 2620 DELOITTE PO Box 38 Parramatta NSW 2150 Phone: 02 9322 7000 DESIGN DESIGN PO Box 652 Springwood QLD 4127 Phone: 07 3808 3122

DESIGN GALLERY PO Box 1209 QLD 4507 Phone: 07 3408 1253 DIVERSIFIED EXHIBITIONS Level 3, 424 St Kilda Road Melbourne VIC 3004 Phone: 03 9261 4500 DIVERSE SHOPFITTERS 68 McDowell Street Welshpool WA 6106 Phone: 08 9258 8555 DMC (DIGITAL) PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111 EGNATIUM Level 9, 127 Creek St Brisbane QLD 4000 Phone: 07 3036 1152 EMPLOYRITE PO Box 509 Burwood VIC 3125 Phone: 03 9808 3055 EXALT 4TH PARTY SOLUTIONS 5 Bentham Place Castle Hill NSW 2154 Phone: 02 9659 1550 EZYPAYROLL Suite 3 /280 Sir Donald Bradman Drive Cowandilla SA 5000 Phone: 08 7324 3869 FRANDATA Level 8, 1 O’Connell Street Sydney NSW 2000 Phone: 02 8346 6093 GOOD BUSINESS CONSULTING Phone: 02 9688 3325 GRACEFUL SOLUTIONS Phone: 0400 865 277 HR CENTRAL Level 10, Trak Centre 443 - 449 Toorak Road Toorak VIC 3142 Phone: 1300 717 721 IBS INFOTECH 12 Railway Tce Milton QLD 4064 Phone: 07 3369 7666 ICON VISUAL MARKETING 16 Mitchell Street Camden NSW 2570 Phone: 1300 138 984 IP SOLUTIONS INTERNATIONAL Jones Bay Wharf, 86, 26-32 Pirrama Road Pyrmont NSW 2009 Phone: 1300 975 630 JEJAK GRAPHICS 26 Webbs Lane Somerville VIC 3912 Phone: 03 5977 8804 JOSEPH DAHDAH & CO UNIFORMS 266 Cleveland Street Sydney 2010 Phone: 02 9319 3420 KEEP LEFT PR 42 Moray Street Southbank VIC 3006 Phone: 03 9268 7800 LEASEEAGLE PO Box 4120 Richmond VIC 4120 Phone: 03 9827 7701

LEASING INFORMATION SERVICES Suite 3.02, Level 3 Axis Corporate Park 46-50 Kent Road Mascot NSW 2020 Phone: 1300 RETAIL LINK BUSINESS FRANCHISING LTD PO Box 12324 Penrose, Auckland New Zealand Phone: 1300 763 668 LOGOVISION 169 Main North Road Nailsworth SA 5083 Phone: 08 8342 5122 MERCURY MANAGEMENT SYSTEMS GPO Box 1228 Sydney NSW 2001 META MANAGEMENT SOLUTIONS 31 Chessell Street Southbank VIC 3006 Phone: 03 9016 3827 MILWARD DORAN Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512 MJW Suite 2, Upper Level, Jones Bay Wharf 26-32 Pirrama Road Pyrmont NSW 2009 Phone: 02 8514 8300 MPM MARKETING SERVICES 110 Fairbank Road Clayton VIC 3168 Phone: 03 8551 5300 PACNET PO Box 12101 A’Beckett Street Post Office Melbourne VIC 8006 Phone: 133 639 PROFESSIONAL ADVANTAGE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 1800 126 499 RAMP HOLDINGS 10 Stokes Avenue Alexandria NSW 2015 Phone: 02 8197 3333 RECRUIT SHOP PO Box 824 Nth Sydney NSW 2059 Phone: 1300 411 740 RELOAD CONSULTING PO Box 703 Toowong QLD 4066 Phone: 07 3368 3667 S2i Suite 2.01, 66 King Street Sydney NSW 2000 Phone: 02 9262 4766 SERVICE INTEGRITY PO Box 540 Figtree NSW 2525 Phone: 1300 799 868 SHAPE SHOPFITTERS 23 Simms Road Greensborough VIC 3088 Phone: 03 9432 1044 SHOPINSURANCE.COM.AU Level 1, 1140 Burke Road Balwyn North VIC 2104 Phone: 1300 123 300 SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 5612 9836

STUDIO RED Level 6, 333 George Street Sydney NSW 2000 Phone: 02 9249 2030

CRECER CONSULTING 222 St Kilda Rd St Kilda VIC 3182 Phone: 0406 592 233

SYNERGY BUSINESS CENTRES Level 1, 11 Lord Street Botany NSW 2019 Phone: 02 8335 0800 TAILORMAID COMMUNICATIONS The Maids’ Quarter, Ground Floor, Studio 5 1-19 Uther Street Surry Hills NSW 2010 Phone: 02 9212 2280 THE CONTACT GROUP Suite 93, Level 9, 8-24 Kippax Street Surry Hills NSW 2010 Phone: 1300 654 905 THE FRANCHISE COMPANY 13 Skinner Street Hastings VIC 3915 Phone: 0478 007 613 THE FRANCHISE INSTITUTE PO Box 667 Vaucluse NSW 2030 Phone: 1300 855 435 THE REALISE GROUP Studio 53, 91 Moreland Street Footscray VIC 3011 Phone: 03 9687 2360 TU PROJECTS PO Box 7076 East Brisbane QLD 4169 Phone: 1300 659 399 VERVE RECRUITMENT Phone: 1300 88 26 44 VOYAGES – ULURU MEETING PLACE Phone: 02 8296 8067 WAIVESTAR GROUP Phone: 03 9487 2100 WOOLLAM CONSTRUCTIONS PO Box 7154 East Brisbane QLD 4169 Phone: 07 3456 1600

Franchise Consulting & Development

DC Strategy Level 13, 276 Pitt St. Sydney NSW 2000 Level 8, 330 Collins St. Melbourne VIC 3000 Phone: 1300 682 657 Email: growth@dcstrategy.com Website: www.dcstrategy.com Business description: Australasia’s only end-to-end consulting, legal, recruitment and brand and marketing firm, we apply a multi-disciplinary approach ensuring that the appropriate talent and experience are applied at every stage of our work and that all our clients’ business needs are served professionally and cost effectively under one roof.

The foundations of DC Strategy were laid in 1983 to assist entrepreneurs from start-ups and SMEs to NGOs, government bodies and large corporates to develop sustainable franchise networks.

Membership: FCA Year established: 1983 DCG DONALDSON CONSULTING GROUP Level 20 AMP Place Brisbane QLD 4000 Phone: 0419 704 982 DEMOGRAPHICS ONLINE PO Box 52 Clifton Hill VIC 3068 Phone: 0411 098 691 ENTERPRISE 21 2/22 Montana Rd Miami QLD 4220 Phone: 1300 786 332

ALLIANCE PROJECT SERVICES PO Box 301 St Pauls NSW 2031 Phone: 1300 763 774 AUSTRALIAN FRANCHISING SYSTEMS Suite 6, 137 Main Street Osborne Park WA 6017 Phone: 08 9444 5100 BUSINESS DEVELOPMENT ALLIANCE PTY LTD Level 2, Suite 6A 47 Kishorn Road Applecross WA 6153 Phone: 08 9364 3811 BUSINESS DEVELOPMENT COMPANY Melbourne, Sydney, Brisbane, Cairns Phone: 1300 53 44 70 CARIBLUE PO Box 3187 Robina Town Centre QLD 4230 Phone: 0412 618 723 CEO CONSULTING Level 1 99 Queen Street Melbourne, Vic 3000 Phone: 1300 764484 CIVIC MANAGED SERVICES 1100 Bourke Road (Locked Bag 5001) Alexandra NSW 2015 Phone: 02 9206 8877

FC Business Solutions Suite 3, 875 Glen Huntly Road, Caulfield VIC 3162 Phone: (03) 9533 0028 Fax: (03) 8640 0413 Contact: Corina Vucic Email: contact@fcbs.com.au Website: www.fcbs.com.au Business description: A multi-discipline franchise consultancy with a dedicated team of professionals focusing on the development of franchise systems, FC Business Solutions has the experience and expertise to empower franchisors to grow their business.

With services including operations manual development; marketing, communications and PR; action based training; executive recruitment; system development; operational support and HR solutions, FC Business Solutions have the team and resources to assist you in all aspects of your franchise business.

Membership: FCA Year established: 1999

133

australian professional services listings FRANCHISE ADVISORY CENTRE PO Box 15304 Brisbane City East QLD 4002 Phone: 07 3716 0400

RETAIL E-VIRONMENT PTY LTD 624 St Kilda Towers 1 Queens Rd Melbourne VIC 3121 Phone: 03 9863 7313

FRANCHISE CENTRAL Level 1, 459 Toorak Road Toorak VIC 3142 Phone: 1300 558 278

REVIVE PROJECTS FRANCHISE MARKETING 1A Windsor Place Windsor VIC 3181 Phone 1300 836 863

FRANCHISE RELATIONSHIPS INSTITUTE PO Box 8487 Armadale VIC 3143 Phone: 07 3510 9000

SHERPA GROUP 3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4887

FRANCHISE RECRUITMENT SOLUTIONS PO Box 147 Glen Waverly VIC 3950 Phone 1300 642 575

SOLUTIONS FRANCHISING GROUP Suite G10, 566 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 7210

FRANCHISE SYSTEMS GROUP PO Box 496 Cammy NSW 2062 Phone: 1300 658 311

THE FRANCHISE INSTITUTE PO Box 667 Vaucluse NSW 2030 Phone: 1300 855 435

FRANCHISE WORKS Suite 321, 8 Point Street Pyrmont NSW 2009 Phone: 0417 811 522

THE FRANCHISE SHOP Suite 19, 653 Mountain Highway Bayswater VIC 3153 Phone: 1300 139 557

FRANCHISEE SUCCESS Phone: 1300 159 117

HILL ROGERS SPENCER STEER GPO Box 7066 Sydney NSW 2001 Phone: 02 9232 5111 HOW TO FRANCHISE SIMPLY 101 John Lund Drive Hope Island QLD 4212 Phone: 1300 960 136 LISTON LANDERS 242 – 246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366 MACQUARIE FRANCHISE SYSTEMS PO Box 424 Hornsby NSW 1630 Phone: 02 9415 4655 MARKET MINDS PO Box 15 Golden Beach QLD 4511 Phone: 0407 627 243 MyAFSA (AUSTRALIAN FRANCHISE SUPPORT ALLIANCE) 3 Spring Street Sydney NSW 2000 Phone: 1300 651 342 ORDIUM PO Box 1029 Toowong DC QLD 4066 Phone: 0413 871 828 PRICE WATERHOUSE COOPERS 2 Southbank Boulevard Southbank VIC 3006 Phone: 03 8603 1000 RESURG GROUP PO Box 196 Alexandria NSW 2015 Phone: 1300 132 138 RETAIL DOCTOR GROUP PO Box 209 Milsons Point NSW 2061 Phone: 02 9460 2882

Franchise Funding B CAPITAL 4/2 Queen Street Melbourne VIC 3000 Phone: 03 9823 6277

CASHFLOW IT FINANCE PO Box 2119 Fortitude Valley BC QLD 4006 Phone: 1300 659 676

The Franchise Whisperer Suite 28a 82 Keilor Road Essendon North VIC 3040 Phone: Steve +61 433 288373

Karen+61 419 155758 Contact: Steve or Karen Email: info@franchisewhisperer.com Website: www.franchisewhisperer.com Business description: Franchise Recruitment Specialists.

• Melbourne based • National coverage • 11 year track record • Demonstrated success • Quality franchisee retention • High integrity • Friendly No fuss service • FCOC experts We believe that “one size” does not fit all. The “ideal franchisee criteria” needs to be tailored to meet the specific needs of your franchise model. It takes time, integrity of process and a consistent approach to every enquiry to get a good match. Let us manage your franchise recruitment puzzle for you.

Year established: 2004 THEXTON ARMSTRONG PO Box 2624 Nerang NSW 4211 VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

“The FCA currently has more than 600 franchise systems and suppliers in its membership base.”

The Franchise Council of Australia.

134

John O’Brien.

BUSINESS LENDING 11 Bonnet Avenue Como NSW 2226 Phone: 0419 242 546

FRANCHISING INTERNATIONAL PTY LTD PO Box 757 Sanctuary Cove QLD 4212 Phone: 1300 295 898 GROUP SEVEN FRANCHISING 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

“What a business has to offer in regards to multi-unit franchising is something every potential franchisee should ask about before making a final decision.”

CITY PACIFIC FINANCE 2 Main Street Greensborough VIC 3088 Phone: 03 9432 3344 GOGETTA Park Tower, 20 Pidgeon Close West End QLD 4101 Phone: 1300 512 591 SILVER CHEF LTD Park Tower 20 Pidgeon Close West End QLD 4101 Phone: 1300 846 976 TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217

Insurance Brokers ARRIVIS Suite 3, 85 Curzon Street North Melbourne VIC 3051 Phone: 03 9329 1255 BARKER MEIER INSURANCE BROKERS PO Box 7053 Hutt Street Adelaide SA 5000 Phone: 1800 066 900 BROOKLYN UNDERWRITING SERVICE PO Box 101 Grosvenor Place NSW 1220 Phone: 02 8274 8177 CAPITAL MUTUAL INSURANCE BROKERS Level 1, 1140 Burke Road Balwyn North VIC 3104 Phone: 03 9819 7344 INSURANCE MADE EASY PO Box 1350 Upwey VIC 3158 Phone: 03 9757 8181 KING INSURANCE BROKERS Level 2,104 Burwood Road Hawthorn VIC 3122 Phone: 03 9818 8026

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB) PO Box 495 Leederville WA 6903 Phone: (AUS) 1800 776 747 Fax: (AUS) 1800 194 525 Email: info@mynfib.com.au Website: www.mynfib.com.au Contact: Brad Dixon Position: National Development Manager Business description: NFIB meets the Australian demand for a dedicated online provider of insurance cover for franchisees, franchisors and franchised businesses.

Our service is fully automated, compliant and provides you with full documentation.

Put simply, our service is the fastest, most affordable way to get the most appropriate level of cover you need to protect your business.

In business since: Established in 2010 SHOPINSURANCE.COM.AU Phone: 1300 123 300

IT & Communications ACTUATOR SYSTEMS AUSTRALIA PO Box 1032 Hamilton QLD 4007 Phone: 1300 905 299 AUSSIE PHONE BROKERS PO Box 2096 Watletree L.P.O Malvern East VIC 3145 Phone: 1300 733 565 AVG INTERNET SECURITY 2/101 Tulip Street Sandringham VIC 3191 Phone: 03 9581 0800 CARBONITE AUSTRALIA 2/101 Tulip Street Sandringham VIC 3191 Phone: 1300 886 673 CODERS Suite 38, 194 Breakfast Creek Road Newstead QLD 4006 Phone: 07 3257 7242 EPIWEB 438 Ipswich Road Annerley QLD 4103 Phone: 07 3342 6781 FAB SAO PO Box 6803 Halifax Street Adelaide SA 5000 Phone: 0418 331 933 FRANCHISE SHARE Ground Floor, 56 Delhi Road North Ryde NSW 2113 Phone: 02 8282 5622 GLOBAL KAP Suite 3, 26 Bennett Street Cremorne NSW 2090 Phone: 02 8003 3899

JSA MASSMEDIA 1/15 Anderson Street Fortitude Valley QLD 4006 Phone: 07 3634 8200

ST SOFTWARE

KARMAN GROUP Suite 6, 8-12 Sandilands Street South Melbourne VIC 3205 Phone: 1300 730 235

STORE FINDER Pittwater Road Collaroy NSW 2097 Phone: 02 8003 4580

MAXXAM COMPUTER SYSTEMS 553 Glenferrie Road Hawthorn VIC 3122 Phone: 1300 629 926

SYRON PO Box 311 Fortitude Valley VIC 4006 Phone: 1300 55 11 36

MICRONET SYSTEMS PO Box 536 Sutherland NSW 1499 Phone: 02 9542 2000

THE MISSING LINK NETWORK INTEGRATION 9-11 Dickson Avenue Artarmon NSW 2064 Phone: 1300 865 865

NEC Private Bag 1111 Mulgrave VIC 3170 Phone: 131 632

THINKING AUSTRALIA Suite 304, 620 St Kilda Road Melbourne VIC 3004 Phone: 03 9525 1255

NETCOMM 2-6 Orion Road Lane Cove NSW 2066 Phone: 02 9424 2000

TT GROUP COMMUNICATIONS 3/42 Cavendish Road Coorparoo QLD 4151 Phone: 1800 888 555

NETSTARTER PTY LTD Level 2, 26-28 Wentworth Avenue Surry Hills NSW 2010 Phone: 02 9273 7777

WIRED & WIRELESS SOLUTIONS INTERNATIONAL Level 7, 6 Help Street Chatswood NSW 2067 Phone: 02 9412 2100

NOQ MOBILE ORDERING Suite 1, 11 French Street Adelaide SA 5000 Phone: 1800 028 128

PO Box 6275 Frenchs Forest NSW 2086 Phone: 02 9975 4648

Lawyers

OE DESIGN 17/79 West Burleigh Road Burleigh Heads QLD 4220 Phone: 1300 736 764

ACCESS LEGAL PO Box 503 North Sydney NSW 2059 Phone: 02 9409 2500

PEOPLEINSITE Level 11, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 9716

ADDISONS SOLICITORS & ATTORNEYS GPO Box 1433 Sydney NSW 2001 Phone: 02 8915 1000

PRISM SOLUTIONS Suite 3, 214 Bay Street Brighton VIC 3186 Phone: 03 9596 8633

ALLENS ARTHUR ROBINSON GPO Box 50 Sydney NSW 2001 Phone: 02 9230 4000

PROFESSIONAL ADVANTAGE SERVICE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 02 9919 8900

ANDERSON RICE LAWYERS Level 7, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9672 2666

PROFESSIONAL OUTSOURCE SOLUTIONS Unit B1, Jetstream Business Park 5 Grevillea Place Brisbane Airport QLD 4007 Phone: 1300 600 774

ARMSTRONG LAWYERS Level 7, 422 Little Collins Street Melbourne VIC 3000 Phone: 1300 724 395

PWX AUSTRALIA Level 4, Suite 7 450 St Kilda Road Melbourne VIC 3004 Phone: 1300 304 011 REACH LOCAL Level 7, 717 Bourke Street Docklands VIC 3008 Phone: 03 8671 3626 REALESTATE IT Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 0403 313 521 RIDDELL CLARE CONSULTING 45 Kathryn Court Riddells Creek VIC 3431 Phone: 0418 125 393 SACO TECHNOLOGY PO Box 472 Burpengary QLD 4505 Phone: 1300 664 186

ATKINSON VINDEN Level 8, 10 Help Street Chatswood NSW 2067 Phone: 02 9411 4466 ATTWOOD MARSHALL LAWYERS PO Box 334 Coolangatta QLD 4225 Phone: 07 5536 9777 AVENTUS LEGAL Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 1300 294 539 B2B LAWYERS PO Box 572 East Melbourne VIC 8002 Phone: 03 8602 4000 BAKER & MCKENZIE Level 27, A.M.P. Centre 50 Bridge Street Sydney NSW 2000 Phone: 02 9225 0200 BAKER LOVE LAWYERS 30 Dan Rees Street Wallsend NSW 2287 Phone: 02 4951 5766

135

australian professional services listings BAYBRIDGE LAWYERS 106, Level 1, 109 Pit Street Sydney NSW 2000 Phone: 02 9232 3511

DAVID LEGAL 3/43 Harris Street Fairfield NSW 2165 Phone: 02 9728 5678

FLOWER AND HART LAWYERS GPO Box 219 Brisbane QLD 4001 Phone: 07 3233 1233

BELL LEGAL GROUP PO Box 5193 Gold Coast MC QLD 9726 Phone: 07 5597 3366

DC ADOLPHE PO Box 5259 West End QLD 4101 Phone: 07 3010 9492

FRANCHISE LEGAL Suite 601, 321 Pitt Street Sydney NSW 2000 Phone: 1300 798 501 GADENS LAWYERS Level 25, Bourke Place 600 Bourke Street Melbourne VIC 3000 Phone: 03 9252 2555

BENNETT & PHILP SOLICITORS Level 16, 15 Adelaide Street Brisbane QLD 4000 Phone: 07 3001 2999 BILLINGS CLOAK 114 Poath Road Hughesdale VIC 3166 Phone: 03 9568 1833 BLAKE DAWSON Level 36, 225 George Street Sydney NSW 2000 Phone: 02 9258 6000 BRENNANS SOLICITORS PO Box 27 Mooloolaba QLD 4557 Phone: 07 5438 8199 BROWN WRIGHT STEIN PO Box A2625 Sydney South NSW 1235 Phone: 02 9394 1010 BRUCE STEWART DIMARCO LAWYERS GPO Box 4061 Sydney NSW 2001 Phone: 02 9367 7599 BUCHANAN LAW GPO Box 579 Canberra ACT 2601 Phone: 02 6221 9555 BYWATERS TIMMS LAWYERS GPO Box 466 Brisbane QLD 4001 Phone: 07 3229 5977 CENTRAL COAST BUSINESS LAWYERS PO Box 3143 Erina NSW 2250 Phone: 02 4367 4366 CHAMPION LEGAL Suite 7, Level 5, 66 Hunter Street Sydney NSW 2000 Phone: 02 9635 8266 CLAYTON UTZ PO Box H3 Australia Square NSW 1215 Phone: 02 9353 4000 COLEMAN & GREIG PO Box 260 Parramatta NSW 2124 Phone: 02 9635 6422 COMINO PRASSAS LAWYERS PO Box 1390 Bondi Junction NSW 1355 Phone: 02 9386 5888 COOPER GRACE WARD LAWYERS GPO Box 834 Brisbane QLD 4001 Phone: 07 3231 2444 COSOFF CUDMORE KNOX GPO Box 2871 Adelaide SA 5001 Phone: 08 8211 7955 CULLEN BABINGTON HUGHES PO Box 935 Nedlands WA 6909 Phone: 08 9389 3999 CURWOODS LAWYERS GPO Box 5406 Sydney NSW 2001 Phone: 02 9231 4166

136

GRECH PARTNERS SOLICITORS Unit 41, 5 Inglewood Place Baulkham Hills NSW 2153 Phone: 02 9851 2500

DC Strategy Level 13, 276 Pitt St. Sydney NSW 2000 Level 8, 330 Collins St. Melbourne VIC 3000 Phone: 1300 682 657 Email: growth@dcstrategy.com Website: www.dcstrategy.com Business description: Australasia’s only end-to-end consulting, legal, recruitment and brand and marketing firm, we apply a multi-disciplinary approach ensuring that the appropriate talent and experience are applied at every stage of our work and that all our clients’ business needs are served professionally and cost effectively under one roof.

The foundations of DC Strategy were laid in 1983 to assist entrepreneurs from start-ups and SMEs to NGOs, government bodies and large corporates to develop sustainable franchise networks.

Membership: FCA Year established: 1983 DIBBS BARKER GPO Box 983 Sydney NSW 2001 Phone: 02 8233 9500 DLA PHILLIPS FOX Level 28, 1 Eagle Street Brisbane QLD 4000 Phone: 07 3246 4000 DMAW LAWYERS Level 3, 80 King William Street Adelaide SA 5000 Phone: 08 8210 2222 DONALDSON WALSH 320 King William Street Adelaide SA 5000 Phone: 08 8410 2555 DOWNINGS LEGAL PO Box 7222 Cloisters Square WA 6850 Phone: 08 9321 1211 FEINAUER & ASSOCIATES PO Box 3025 Adelaide Terrace Perth WA 6832 Phone: 08 9420 8100 FERGUSON CANON LAWYERS Level 1, 17 Southern Drive Maroochydore QLD 4558 Phone: 07 5443 6600 FFRENCH LEGAL PO Box 2656 Southport QLD 4215 Phone: 07 5591 7555 FISHER CARTRIGHT & BERRIMAN PO Box 1899 North Sydney NSW 2059 Phone: 02 9922 5188

GSM LAWYERS 228 Smith Street Collingwood VIC 3066 Phone: 03 9419 2077 HAARSMA LAWYERS 116 Wright Street Adelaide SA 5000 Phone: 08 8410 8788 HALL & WILCOX Level 30, 600 Bourke Street Melbourne VIC 3000 Phone: 03 9603 3555 HERBERT GEER GPO Box 380 Brisbane QLD 4001 Phone: 07 3853 8888 HOLDING REDLICH LAWYERS GPO Box 2154 Melbourne VIC 3001 Phone: 03 9321 9999 HUNT & HUNT GPO Box 4132 Sydney NSW 2001 Phone: 02 9391 3000 HWL EBSWORTH LAWYERS Level 14, 264-278 George Street Sydney NSW 2000 Phone: 02 9334 8555 IVAN POOLE LAWYERS Level 6, 64 Marine Parade (PO Box 10857) Southport QLD 4215 Phone: 07 5591 2522 J J RIBA & COMPANY SOLICITORS 34 Duporth Avenue Maroochydore QLD 4558 Phone: 07 5479 1488 KELLS THE LAWYERS Level 15, 9 Castlereagh Street Sydney NSW 2000 Phone: 02 9233 7411 KELLY AND CO LAWYERS Level 21, Westpac House 91 King William Street Adelaide SA 5000 Phone: 08 8205 0800 KELLY HAZEL QUILL LAWYERS PTY LTD Level 12, 533 Little Lonsdale Street Melbourne VIC 3000 Phone: 03 9663 9877 KEMP STRANG LAWYERS GPO Box 475 Sydney NSW 2001 Phone: 02 9225 2500 LAC LAWYERS SERVICE PO Box 5638 West Chatswood NSW 1515 Phone: 1300 799 888 LEIGH ADAMS LAWYERS Level 9, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 0022

LEWIS HOLDWAY LAWYERS PO Box 138, Collins Street West Melbourne VIC 8007 Phone: 03 9629 9629

MCW LAWYERS PO Box 1065 Sutherland NSW 1499 Phone: 02 9589 6666

SLATER & GORDON 11th Floor, 51 Druitt Street Sydney NSW 2000 Phone: 02 8267 0600

LODHIA LAWYERS Level 14, 25 Bligh Street Sydney NSW 2000 Phone: 02 9233 7000

MEYER VANDENBERG LAWYERS Level 3, 1 Farrell Place Canberra City ACT 2601 Phone: 02 6279 44 44

STEPHENS LAWYERS & CONSULTANTS Level 3, 530 Lonsdale Street Melbourne VIC 3000 Phone: 03 8636 9100

LYNCH MORGAN LAWYERS Level 18, 300 Adelaide Street Brisbane QLD 4000 Phone: 07 3221 1133

MIDDLETONS GPO Box 4388 Melbourne VIC 3001 Phone: 03 9205 2000

STYNES DIXON LAWYERS Level 1, 520 Bourke Street Melbourne VIC 3000 Phone: 03 9642 8888

M & K LAWYERS 40-42 Scott Street Dandenong South VIC 3175 Phone: 03 9794 2600

MILLS OAKLEY LAWYERS PO Box 453 Collins Street West Melbourne VIC 8007 Phone: 03 9670 9111

SWAAB ATTORNEYS GPO Box 35 Sydney NSW 2001 Phone: 02 9233 5544

MINTER ELLISON LAWYERS 1 Eagle Street Brisbane QLD 4000 Phone: 07 3119 6000 MORGAN LEWIS ATTORNEYS Level 16, 9 Castlereagh Street Sydney NSW 2000 Phone: 02 8257 3444

Marsh & Maher Lawyers Phone: 03 9604 9400 Contact: Robert Toth Email: rxt@marshmaher.com.au Contact: Marianne Marchesi Email: mim@marshmaher.com.au Website: www.marshmaher.com.au Business description: Well recognised and published franchise specialists with over 30 years industry knowledge and experience.

Providing advice in: 1. International Franchisors and Franchising.

2. Master Franchising.

3. Dispute Resolutions â&#x20AC;&#x201C; solutions and strategies.

4. Franchisee Advice and fixed fee reports.

5. Sale/ Purchase of franchise systems.

6. IP/ trademark advice.

7. Company structure and tax advice.

8. ACCC and Consumer Law advice.

We provide clients fixed fees based on the scope of work.

Membership: Franchise Council of Australia (FCA), International Franchise Lawyers Association (IFLA) and US Commercial Service Year established: 2008 MADGWICKS LAWYERS Level 33/140 William Street Melbourne VIC 3000 Phone: 03 9242 4744 MARSHALLS & DENT LAWYERS 13/459 Little Collins Street Melbourne VIC 3000 Phone: 03 9670 5000 MATTHEWSFOLBIGG Level 7, 10-14 Smith Street Parramatta NSW 2150 Phone: 02 9635 7966 MCINNES WILSON LAWYERS Level 14, 345 Queen Street Brisbane QLD 4000 Phone: 07 3231 0600 MCLAUGHLINS PO Box 2067 Southport QLD 4215 Phone: 07 5591 5099 MCMAHON FEARNLEY Level 3, 256 Queen Street Melbourne VIC 3000 Phone: 03 9670 0966

MST LAWYERS 315 Ferntree Gully Road Mount Waverley VIC 3149 Phone: 03 8540 0200 MURFETT LEGAL 21 Hay Street Subiaco WA 6008 Phone: 08 9388 3100 NICOLE LEGGAT AND ASSOCIATES Suite 1, Level 1 1 Transvaal Avenue Double Bay NSW 2028 Phone: 02 9328 6917 NORTON ROSE 485 Bourke Street Melbourne VIC 3000 Phone: 03 8686 6000 NRG LEGAL Level 10, 48 Hunter Street Sydney NSW 2000 Phone: 02 9233 2511 PACE LAWYERS 192 Gilbert Street Adelaide SA 5000 Phone: 08 8410 9294

TALBOT OLIVIER LAWYERS Level 8, Wesfarmers House, 40 The Esplanade Perth WA 6000 Phone: 08 9420 7100 THOMSONS LAWYERS Level 24, Australia Square Tower 264 George Street, Sydney NSW 2000 Phone: 02 8248 5800 THYNNE & MACARTNEY GPO Box 245 Brisbane QLD 4001 Phone: 07 3231 8888 TRESSCOX LAWYERS Level 9, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9602 9444 WISEWOULD MAHONY Level 8, 419 Collins Street Melbourne VIC 3000 Phone: 03 9612 7297

Point of Sale ADVANTAGE SOLUTIONS 28 Lynch Street Hawthorn VIC 3122 Phone: 03 9815 1333 ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067

PCL LAWYERS Level 11, 179 Queen Street Melbourne VIC 3000 Phone: 1300 907 335 PIPER ALDERMAN 167 Flinders Street Adelaide SA 5000 Phone: 08 8205 3333 RED CHIP LAWYERS Locked Bag 2 Fortitude Valley BC QLD 4006 Phone: 07 3852 5055 ROBBINS WATSON PO Box 2505 Burleigh BC QLD 4220 Phone: 07 5576 9999 ROBERT JAMES SOLICITORS GPO Box 761 Melbourne VIC 3001 Phone: 03 8628 2000 ROBERTS LEGAL 274 Brunker Road Adamstown NSW 2289 Phone: 02 4952 3901 RUSSELL KENNEDY SOLICITORS Level 12, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9609 1555

REDCAT PTY LTD 70 Park Street South Melbourne Vic 3205 Phone: 1300 473 322 Contact: Spiro Vournazos Email: info@redcat.com.au Website: www.redcat.com.au Business description: Redcat has been at the forefront of Point of Sale (POS) technology in Australia for over 20 years and understands the challenges faced within the Franchise Industry. Redcat delivers complete POS solutions that provide centralised reporting and management, fully integrated finance, payroll, loyalty and gift card systems, and mobile applications.

Membership: Active FCA Member and Representation in VIC State Chapter Committee since 2010.

Year established: 1992

137

australian professional services listings RETAIL EXPRESS PO Box 942 Mooloolaba QLD 4557 Phone: 1300 732 618

INSITE DATA SOLUTIONS Suite 39, 278 Church Street Richmond VIC 3121 Phone: 1300 336 647

NATIONAL SALES ACADEMY PO Box 1542 North Sydney NSW 2059 Phone: 02 9955 1500

SHIFT 8 PO Box 981, Woollahra NSW 1350 Phone: 02 9360 5761

PITNEY BOWES SOFTWARE Suite 1, Level 1 68 Waterloo Road Macquarie Park NSW 2113 Phone: 02 9437 6255

POSITIVE TRAINING SOLUTIONS PO Box 42 Mitcham VIC 3132 Phone: 0419 354 949

SWIFTPOS 10/135 Ferny Way Ferny Hills QLD 4055 Phone: 07 3351 8777

printing FREELEASE COPIERS Unit 7, 12-18 Clarendon Street Artarmon NSW 2064 Phone: 1800 636344 PRINTING BRISBANE Po Box 597 Springwood QLD 4127 Phone: 0401 838 040 WHIRLWIND PRINT 22 Henderson Road Knoxfield VIC 3180 Phone: 1300 129 227

SPECTRUM ANALYSIS Suite 6, 407 Canterbury Rd Surrey Hills VIC 3127 Phone: 03 9830 0077

“Extensive research and knowledge will help set solid foundations for success for any franchisee.”

Professor Lorelle Frazer.

Training & Development Retail Operations ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067 REDCAT PTY LTD 70 Park St South Melbourne VIC 3205 Phone: 1300 4 REDCAT RETAIL E-VIRONMENT PTY LTD 93 Egan Street Richmond VIC 3121 Phone: 03 9429 2293

Safety, Workers Compensation & Environment RISK STRATEGIES Suite 1201, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 8408 XXX SECURITY SERVICES PO Box 13 Export Park SA 5091 Phone: 0433 827 947

Site Selection BUSINESS GEOGRAPHICS PO Box 838 Paddington QLD 4064 Phone: 07 3118 5036 CARRIGAN RETAIL CONSULTING 101 Rockbourne Terrace Paddington QLD 4064 Phone: 0419 653 555 CBRE GLOBAL CORPORATES SERVICES Level 1, 12 Creek St Brisbane QLD 4001 Phone: 07 3234 9100 COSOFF CUDMORE KNOX GPO Box 2871 Adelaide SA 5001 Phone: 08 8211 7955 DALY INTERNATIONAL Level 1 Solitaire 12 Help Street Chatswood NSW 2067 Phone: 02 8241 9800

138

APM TRAINING INSTITUTE 213 Miller Street North Sydney NSW 2060 Phone: 02 9955 1122 AUSTRALIAN COLLEGE QED PO Box 730 Bondi Junction NSW 1355 Phone: 1800 790 490 AUSTRALIAN SALESMASTERS TRAINING PO Box 638 Rosebery NSW 1445 Phone: 02 9700 9333 CENGAGE EDUCATION 1 Waltham Street Artarmon NSW 2064 Phone: 1300 853 033 FRANCHISE COUNCIL OF AUSTRALIA Suite 6, 307-313 Wattletree Road Malvern East VIC 3145 Phone: 1300 669 030 FRANCHISE RELATIONSHIPS INSTITUTE PO Box 233 Toowong QLD 4066 Phone: 07 3510 9000 FRANKLYN SCHOLAR Phone: 1300 918 872 GRIFFITH BUSINESS SCHOOL Asia-Pacific Centre for Franchising Excellence Building (S07), Room 4.06, South Bank campus, Griffith University, 226 Grey Street South Bank QLD 4101 Phone: 07 3382 1401 INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT PO Box 125 Kilkenny SA 5009 Phone: 08 8348 4438 JIGSAW SALES, MARKETING AND TRAINING PO Box 660 Mudgeeraba QLD 4213 Phone: 07 5559 0166 META MANAGEMENT SOLUTIONS 103, 125 Fitzroy Street St Kilda Vic 3182 Phone: 03 9016 3827 MIND ATLAS Suite 208, 63 Stead Street South Melbourne VIC 3205 Phone: 03 9696 6469

PEOPLOGICA PTY LTD Level 2, 42 Atchison Street St Leonards NSW 2065 Phone: 02 9936 9000 SUPERIOR SERVICE Suite 24, Upper Deck 19-21 Jones Bay Wharf, Pirrama Road Pyrmont NSW 2009 Phone: 02 8004 3105 TARGET TRAINING Phone: 1300 736 005 THE REAL LEARNING EXPERIENCE 15 Amethyst Drive Blackmans Bay TAS Phone: 03 6229 8302 THE SYDNEY COFFEE SCHOOL Suite 505, Level 5 250 Pitt Street Sydney NSW 2000 Phone: 02 9264 0608 TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694 WILLIAM ANGLISS INSTITUTE 555 La Trobe Street Melbourne VIC 3000 Phone: 03 9606 2330

Workplace Health & Safety ALL SAFE WORKPLACE INSPECTIONS 13 Stirling Court Hillside VIC 3037 Phone: 03 8390 7269 ENVIRO CHASING SERVICES Cnr Keates and Browning Road Armadale WA 6112 Phone: 08 9399 1644 PARASOL EMT Unit 17, Molonglo Mall Fyshwick ACT 2609 Phone: 1300 366 818 SMART OHS Suite 1D, Level 23 1 Farrer Place Sydney NSW 2000 Phone: 1300 858 818

“Whether you are getting into your own business because you have identified a gap in the market, or you simply want to be your own boss, it is good practice to flesh out your ideas on paper.”

Ian Watt.

new zealand professional services listings

ACCOUNTing & FINANCIAL SERVICES ANZ Phone: 1800 801 485 APOLLO ACCOUNTING PO Box 94 Albany Village Albany 0755 Phone: 09 451 9020 ASB Phone: 0800 803 804 BDO BDO House 116 Harris Road East Tamaki Manukau Phone: 09 274 9340 BDS CHARTERED ACCOUNTANTS PO Box 7277, Wellesley Street Auckland 1141 Phone: 09 366 1822

KGA LIMITED PO Box 37 223 Parnell, Auckland Phone: 09 921 4630 LENNIE & ASSOCIATES Level 2, 90 Symonds S Auckland Central 1010 Phone: 09 368 1212 MARKHAMS CLARKE CRAW PO Box 919 Dunedin 9054 Phone: 03 477 0032 MONTGOMERY CONSULTANTS LTD PO Box 87424 Auckland 1072 Phone: 09 578 2317 SILVER CHEF LTD PO Box 91379, Victoria Street West Auckland Auckland Phone: 0800 443 334

BLACKER SMITH & CO Phone: 04 555 9090

STAPLES RODWAY CHRISTCHURCH PO Box 8039 Christchurch 8440 Phone: 03 343 0599

BNZ Phone: 0800 ASK BNZ

RIGHT WAY Phone: 0800 555 024

CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 09 277 8278

THE NATIONAL BANK OF NEW ZEALAND Phone: 0800 251 858

CHESTER GRAY CHARTERED ACCOUNTANTS 19 Tarndale Grove Rosedale North Shore NZ 0632 Phone: 09 307 1180

WHK PO Box 30568 Lower Hutt Wellington Phone: 04 569 9069

CROWE HORWATH Phone: 0800 494 569

YOUNG READ WOUDBERG LIMITED 13 McLean Street Tauranga 3140 Phone: 07 578 0069

DANIEL HUNT & ASSOCIATES Level One, 2 Heather Street Parnell Auckland 1052 Phone: 09 817 5553 EC CREDIT CONTROL PO Box 368 Napier 4140 Phone: 0800 324 768 FRANCHISE ACCOUNTANTS PO Box 230-153 Botany Auckland 2163 Phone: 0800 555 8020 GRANT THORNTON NEW ZEALAND PO Box 1961 Auckland 1140 Phone: 09 308 2570 HAYES KNIGHT NORTH LTD 1, 5 William Laurie Place Albany Auckland 0632 Phone: 09 414 5444 HEWITT SCALETTI WATERS PO Box 76-270 Manukau City Auckland Phone: 09 262 0874 HUMPHRIES ASSOCIATES LTD PO Box 13 676 Auckland Phone: 09 634 3150 INSPIRED ACCOUNTANTS PO Box 202,235 Southgate Auckland 2246 Phone: 09 309 2561 KEITH GOODALL & ASSOCIATES PO Box 37223 Parnell Auckland 1151 Phone: 09 921 4630

WESTPAC NEW ZEALAND Phone: 0800 177 007

ZEBRA ACCOUNTING Phone: 0800 110 160

BANKS & FINANCIAL INSTITUTIONS ANZ BANK PO Box 91966 Auckland Phone: 1800 801 485 ASB BUSINESS BANKING Level 17 ASB Bank Centre 135 Albert Street Auckland 1140 Phone: 0800 803 804 BANK OF NEW ZEALAND 80 Queen Street Auckland, New Zealand Phone: 0800 275 269 WESTPAC PO Box 934 Auckland 1140 Phone: 09 367 3530

“Purchasing a franchise is often considered to be less risky than purchasing a business that is not part of a franchise system.”

Louise Wolf.

Business Services ABC BUSINESS BROKERS Suite 1-4, 72 Dominion Road Mt Eden Auckland Phone: 09 630 1600 ANZ Phone: 0800 394 041 ASB Phone: 0800 272 476 BANK OF NEW ZEALAND Phone: 0800 800 468 BARLEY INSURANCES LIMITED PO Box 1412, Shortland Street Auckland CBD Auckland Phone: 09 827 7266 BETTER BUSINESS INSTITUTE Building 2, Unit i 3 Ceres Court Mairangi Bay 0632 Phone: 09 477 0490 BUSINESS NETWORK INTERNATIONAL PO Box 60 521 Titirangi Auckland Phone: 09 817 1185 CDQ COMMUNICATION DESIGN PO Box 89 209 Torbay, North Shore City 0742 Phone: 021 644 545 COLLIERS INTERNATIONAL SAP Tower, Level 27 151 Queen Street Auckland 1010 Phone: 09 358 1888 CREATV PO Box 90849 Victoria Street West Auckland 1142 Phone: 021 905 302 CUMULO9 PO Box 105 638 Auckland Phone: 09 889 3458 DELOITTE Phone: 09 303 0716 DIGITAL FISHBOWL Auckland Phone: 09 915 3474 EXPRO 77 James Cook Drive Welcome Bay Tauranga Phone: 07 544 5058 FRANCHISE INFINITY Phone: 0800 555 8020 GEO OP PO Box 37340 Parnell Auckland 1151 Phone: 0800 GO GEOOP (464 3667) HELIUM WORK SEARCH PO Box 1594 Wellington Phone: 04 916 2180 INSPIRED LEARNING SYSTEMS PO Box 102158 Northshore Mail Centre Auckland Phone: 09 441 2164 JONES LANG LASALLE PO Box 165 Auckland Phone: 09 366 1666

139

new zealand professional services listings LINK BUSINESS BROKERS PO Box 12 324 Penrose, Auckland Phone: 0800 546 528 MYHR LTD 43 Honan Place Avondale, Auckland Phone: 027 382 8390 PARALLEL DIRECTIONS PO Box 895 Shortland Street Auckland 1140 Phone: 09 550 8501 REACH MEDIA NEW ZEALAND LTD PO Box 132 065 Sylvia Park, Auckland Phone: 09 574 4436 SANDFIELD INFORMATION SYSTEMS PO Box 46 040 Herne Bay Auckland 1147 Phone: 09 303 0579 SELECTOR LTD Level 2, Building D, 43 Apollo Drive Mairangi Bay, Auckland Phone: 09 379 5270 STAPLES RODWAY CHRISTCHURCH 314 Riccarton Road Riccarton Christchurch Phone: 03 343 0599 SWITCH BUSINESS PO Box 4442 Shortland Street Auckland Central 1010 Phone: 09 377 7735 THE BUSINESS ENGINE PO Box 31583 Milford Auckland 0742 Phone: 0800 100 059 THE MEDIATOR Phone: 0800 02 6334 UPPER HUTT CITY COUNCIL Phone: 04 527 2123 WAIPUNA HOTEL & CONFERENCE CENTRE Phone: 09 526 3024 WESTPAC NEW ZEALAND Phone: 0800 177 007 W GARTSHORE LTD PO Box 2117 Tauranga Bay of Plenty Phone: 07 578 5862 ZEALD WEBSITE DESIGN Level 2, Building E, 42 Tawa Drive Albany Auckland 0632 Phone: 0508 932 748 Ext 2

“By owning and operating their own businesses, motivated franchisees see the direct benefit of driving sales, managing costs, training and overseeing their employees and engaging with their customers and their communities.”

140

Suzanne Jarzabkowska.

Franchise Consulting & Development

IT & communications

AFFILIATED BUSINESS CONSULTANTS LTD PO Box 9087 Newmarket Phone: 09 630 1600

1PLACE LIMITED PO Box 125152 St Heliers Auckland Phone: 09 520 0612

APEX GENERAL LIMITED PO Box 74088, Green Lane Auckland 1546 Phone: 09 520 9441

KEEP IT SAFE Phone: 0800 14 11 14

CHARTIS PO Box 1745 Auckland 1140 Phone: 09 355 3100 EVEREST GROUP LTD PO Box 12700 Hamilton 3248 Phone: 0800 EVEREST FRANCHISE COACH Phone: 0800 4FRANCHISE FRANCHISE RELATIONSHIPS INSTITUTE Phone: 0800 4FRANCHISE FRANCHISE SOLUTIONS PO Box 87 424 Meadowbank Auckland Phone: 0274 966 901 FRANCHIZE CONSULTANTS Suite 4, Level 1 27 Gillies Avenue Auckland Phone: 09 523 3858 GRAPHIC CAFÉ PO Box 301168 Albany Auckland Phone: 09 448 5157 INSPIRED LEARNING SYSTEMS PO Box 102158 North Shore Mail Centre Auckland Phone: 09 441 2164 LINK BUSINESS BROKING LTD PO Box 123 24 Penrose Auckland 1642 Phone: 09 579 9226 MEGA SERVICES FRANCHISE CONSULTANTS PO Box 3061 Christchurch Phone: 03 384 4885 SELECTOR LTD PO Box 301 265 Albany Auckland 0632 Phone: 09 379 5270 THE FRANCHISE COACH 401 Great South Road Ellerslie Auckland 1061 Phone: 09 580 1556 THEXTON ARMSTRONG PO Box 544 Drury New Zealand 2247 Phone: 09 9653 861

Insurance Brokers

RIPPED ORANGE PO Box 7542 Sydenham Christchurch Phone: 03 377 9499

Lawyers A J PARK PO Box 949 Wellington 6140 Phone: 04 473 8278 ASCO AGMEN-SMITH LAWYERS PO Box 3695 Auckland 1140 Phone: 09 308 8070 ANTHONY HARPER LAWYERS PO Box 2646 Christchurch 8041 Phone: 03 379 0920 BALDWINS PO Box 5999 Wellesley Street Auckland 1141 Phone: 09 373 3137 BANNISTER & VON DADELSZEN PO Box 745 Hastings 4156 Phone: 06 870 7820 BELL GULLY 48 Shortland Street Auckland 1140 Phone: 09 916 8800 BOTHERWAY LEGAL PO Box 1069 Hamilton Phone: 07 839 1122 BOTTING LEGAL PO Box 6855 Wellesley Street Auckland 1141 Phone: 09 950 3880 CARSON FOX BRADLEY PO Box 37403 Parnell Auckland 1151 Phone: 09 966 1100 COONEY LEES MORGAN PO Box 143 Tauranga 3140 Phone: 07 578 2099 DAVENPORTS HABOUR LAWYERS PO Box 302558 North Harbour Auckland Phone: 09 915 4380

APEX GENERAL LIMITED PO Box 74088 Green Lane Auckland 1546 Phone: 09 520 9441

DEIRDRE WATSON, BARRISTER PO Box 3886 Shortland Street Auckland 1140 Phone: 09 309 6988

BARLEY INSURANCE PO Box 1412 Shortland Street Auckland 1140 Phone: 09 827 7266

DUNCAN COTTERILL LAWYERS PO Box 5326 Auckland 1141 Phone: 09 309 1948

BREATHE LIFE LIMITED PO Box 302 548 North Shore City, Auckland Phone: 09 476 2406

FORTUNE MANNING LAWYERS PO Box 4139 Auckland 1140 Phone: 09 915 2401

FRASER POWRIE BARRISTERS & SOLICITORS PO Box 108 132 Symonds Street Auckland 1003 Phone: 09 366 0666 GAZE BURT LAWYERS PO Box 91345 Victoria Street West Auckland 1142 Phone: 09 303 3764 GCA LAWYERS PO Box 3241 Christchurch 8140 Phone: 03 365 1347 GIBSON SHEAT LAWYERS PO Box 2966 Wellington 6140 Phone: 04 4569 4874 GLAISTOR ENNOR PO Box 63 Shortland Street Auckland 1140 Phone: 09 356 8243 GOODWIN TURNER LAWYERS LTD Building D, 63 Apollo Drive Albany Auckland Phone: 09 973 7350 GOVETT QUILLIAM 1 Dawson Street Private Bag 2013 DX NP90056 New Plymouth Central 4342 Phone: 06 768 3700

SARAH PILCHER THE FRANCHISE LAWYER PO Box 12291 Penrose Auckland Phone: 0275 649942 SIMPSON GRIERSON Lumley Centre, 88 Shortland Street Auckland 1010 Phone: 09 358 2222 STEWART GERMANN LAW OFFICE PO Box 1542 Auckland Phone: 09 308 9925 WALKER & CO PO Box 5605 Wellington Phone: 04 499 7809 URLICH MCNAB KILPATRICK PO Box 633 Whangarei 0140 Phone: 04 9470 2400

PR & ADVERTISING IMAGE CENTRE LIMITED PO Box 78070 Grey Lynn, Auckland Phone: 09 360 5700 THE RADIO NETWORK 54 Cook Street Auckland CBD, Auckland Phone: 09 367 4646

HARMANS LAWYERS PO Box 5496 Christchurch 8542 Phone: 03 352 2293

ONLINE RESULTS Unit 10/ 6 Omega Street Rosedale, Albany, Auckland Phone: 0800 333 510

HARRIS TATE PO Box 1147 Tauranga Phone: 07 578 0059

SPYGLASS GROUP LIMITED 17 Nixon Street Grey Lynn, Auckland Phone: 09 915 0086

HESKETH HENRY Private Bag 92093 Auckland 1142 Phone: 09 375 8700 HUNTER & CO PO Box 2772 Wellington 6140 Phone: 04 801 5040 IZARD WESTON PO Box 5348 Wellington 6145 Phone: 04 473 9447 JACKSON RUSSELL Level 13, 41 Shortland Street Auckland CBD Auckland Phone: 09 303 3849 JAMES & WELLS INTELLECTUAL PROPERTY Private Bag 11907 Ellerslie Auckland 1542 Phone: 09 914 6740 KENSINGTON SWAN Private Bag 92101 Victoria Street West Auckland 1142 Phone: 09 379 4196

“Give the franchisor the benefit of the doubt that the system is workable.

After all, they have been running the process for some time before they decided to franchise.

Don’t try to change it.

Implement it, work with it then refine it if you need to.”

Professor Lorelle Frazer

MACDONALD LEWIS LAW PO Box 37851 Parnell Auckland 1152 Phone: 09 307 3324 MACKY ROBERTON PO Box 37622 Parnell Auckland 1151 Phone: 09 358 4558 RAINEY COLLINS PO Box 689 Wellington 6140 Phone: 04 473 6850

141

global franchise ASSOCIATIONS

ASSOCIATIONS ARGENTINE FRANCHISE ASSOCIATION

BRITISH FRANCHISE ASSOCIATION

FRENCH FEDERATION OF FRANCHISING

Av. Del Libertador 184 11mo “D” Buenos Aires 1001 Argentina Phone / Fax: +54(11) 4311-4009 Website: www.aafranchising.com.ar

Centurion Court, 85f Milton Park Abingdon, OX14 4RY United Kingdom Phone: +44 1235 820 470 Fax: +44 1235 832 158 Email: mailroom@thebfa.org Website : www.thebfa.org

29 Boulevard de Courcelles 75008 Paris France Phone: +33 1 5375 2225 Fax: +33 1 5375 2220 Email: info@franchise-fff.com Website: www.franchise-fff.com

FRANCHISE COUNCIL OF AUSTRALIA Suite 5B, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

AUSTRIA FRANCHISE ASSOCIATION Campus 21, Liebermannstraße A01 503 A -2345 Brunn am Gebirge Austria Phone: +43 2236 - 31 11 88 Fax: +43 2236 - 31 13 43 Website: www.franchise.at

BELGIUM FRANCHISE FEDERATION Rue marianne 34 1180 Uccle B-1070 Brussels Belgium Phone: +32 2 523 97 07 Fax: +32 2 523 35 10 Email: info@fbf-bff.be Website: www.fbf-bff.be

BRAZIL FRANCHISE ASSOCIATION United Nations Avenue, 10989 11th floor. Conj. 112 Vl. Olympia - São Paulo - SP Brazil Phone: +55 11 3020-8800 Fax: +55 11 3020-8802 Website: www.abf.com.br

142

CANADIAN FRANCHISE ASSOCIATION 5399 Eglinton Avenue West, Suite 116 Toronto Ontario M9C 5K6 Canada Phone: +416 695 2896 Fax: +416 695 1950 Email: info@cfa.ca Website: www.cfa.ca

CHINA CHAIN STORE AND FRANCHISE ASSOCIATION Room 811,8th floor, Foreign Economic & Trade Plaza, No 22 Fuchengmenwai STR.,Xicheng District, Beijing, P.R. China, 100037 Phone: +86 10 68784931 Fax: +86 10 68784934 Website: www.ccfa.org.cn

EUROPEAN FRANCHISE FEDERATION 179, Avenue Louise B-1050 Brussels Belgium Phone: +32 2 520 1607 Fax: +32 2 520 1735 Email: info@eff-franchise.com Website: www.eff-franchise.com

FINNISH FRANCHISING ASSOCIATION Suomen Franchising-Yhdistys ry Lönnrotinkatu 22 A 2 00120 HELSINKI Finland Phone: +358-9-5865847 Fax: +358 1933 1075 Website: www.franchising.fi

GERMAN FRANCHISE ASSOCIATION Deutscher Franchise-Verband e.V. Luisenstraße 41 D10117 Berlin Germany Phone: +49 30 278 9020 Fax: +49 30 278 90215 Email: info@franchiseeverband.com Website: www.dfv-franchise.de

FRANCHISE ASSOCIATION OF GREECE 7 Vouliagmenis str., 11636 Athens Greece Phone: +30 210-3304970 Fax: +30 210-9244662 Email: franchiseassociation@franchising.gr Website: www.franchising.gr

HONG KONG FRANCHISE ASSOCIATION 22/F United Centre 95 Queensway Hong Kong Phone: +852 2529 9229 Fax: +852 2527 9843 Email: hkfa@franchise.org.hk Website: www.franchise.org.hk

HUNGARIAN FRANCHISE ASSOCIATION H-1121 Budapest, Kútvölgyi str 68.

Hungary Phone: +361 391-7313 Fax: +361 274 4643 Email: titkarsag@franchise.hu Website: www.franchise.hu

FRANCHISING ASSOCIATION OF INDIA

NETHERLANDS FRANCHISE ASSOCIATION

FRANCHISE ASSOCIATION OF SOUTH AFRICA

609, Mahalaxmi Chambers 22, Bhulabhai Desai Road Mahalaxmi, Mumbai- 400 026 India Phone: +91 22 2351 7185/ 2351 0499 Website: www.fai.co.in

Vaartweg 180 1217 SZ Hilversum The Netherlands Phone: +31 35 624 2300 Fax: +31 35 624 9194 E-mail: franchise@nfv.nl Website: www.nfv.nl

H. Santos Building 3rd Floor 30 Arena Close Bruma South Africa Phone: +27 11 615 0359 Fax: +27 11 615 3679 Email: fasa@fasa.co.za Website: www.fasa.co.za

ITALIAN FRANCHISE ASSOCIATION Via Melchiorre Gioia 70 20125 Milan Italy Phone: +39 2 2900 3779 Fax: +39 2 655 5919 Email: assofranchising@assofranchising.it Website: www.assofranchising.it

JAPAN FRANCHISE ASSOCIATION 3-6-2 Toranomon Minato-ku Tokyo 105-0001 Japan Phone: +81 3 5777 8701 Fax: +81 3 5777 8711 Website: www.jfa-fc.or.jp

MEXICAN ASSOCIATION OF FRANCHISES Insurgentes south 1783 Desp. 101 1er. Piso Col. Guadalupe Inn Del. Álvaro Obregón C.P. 01020, D.F., México Phone: +52 55 5661 2040 Fax: +52 55 5661 2800 Website: www.franquiciasdemexico.org

MALAYSIAN FRANCHISE ASSOCIATION 1st Floor Wisma Motor, 339 Jalan Tuanku Abdul Rahman 50100 Kuala Lumpur, Malaysia.

Phone: +603 2697 1557 Fax: +603 2697 1559 Email: secrtmfa@streamyx.com Website: www.mfa.org.my

FRANCHISE ASSOCIATION OF NEW ZEALAND Unit 27, Bishop’s Gate Business Centre, 2 Bishop Dunn Place Auckland 2013 New Zealand Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation.org.nz

PHILIPPINE FRANCHISE ASSOCIATION 701 OMM-CITRA Building, San Miguel Avenue Ortigas Center Pasig City 1600 Philippines Phone: +632 687 0365 Fax: +632 687 0635 Email: pfa@pfa.org.ph Website: www.pfa.org.ph

SPANISH FRANCHISE ASSOCIATION C/ Juan Ramón Jiménez, nº 8, 1ª planta 28036 Madrid Spain Phone: +34 91 277 64 10 Fax: +34 91 350 47 52 Website: www.franquiciadores.com

SWEDEN FRANCHISE ASSOCIATION Åvägen 24, Gårdshus 1 412 51 Göteborg Sweden Phone: +46 31 40 55 10 Fax: +46 31 81 10 72 Email: info@svenskfranchise.se Website: www. svenskfranchise.se

SWISS FRANCHISE ASSOCIATION PORTUGAL FRANCHISE ASSOCIATION Sintra Business Park Edifício 1, 2D 2710-089 Sintra Portugal Email: info@apf.org.pt Website: www.apf.org.pt/

FRANCHISING AND LICENSING ASSOCIATION (SINGAPORE) 163 Tras Street #09-04 Lian Huat Building (Behind Amara Hotel 100AM Shopping Centre) Singapore 079024 Phone: +65 6333 0292 Fax: +65 6333 0962 Email: into@flasingapore.org Website: www.flasingapore.org

Stockerstrasse 38 CH-8002 Zürich Switzerland Phone: +41 44 208 25 55 Fax: +41 44 208 25 26 Website: www.franchiseverband.ch

USA - INTERNATIONAL FRANCHISE ASSOCIATION 1501 K Street, N.W., Suite 350 Washington, D.C. 20005 United States of America Phone: +1 202 628 8000 Fax: +1 202 628 0812 Website: www.franchise.org

143

useful information

publications AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE

THE FRANCHISE REVIEW – OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA

PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

Suite 6, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: http://www.franchise.org.au

BUSINESS FRANCHISE MAGAZINE AUSTRALIA & NEW ZEALAND PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

www.businessfranchisenz.co.nz

helpful organisations APRA (Superannuation)

FAIR WORK OMBUDSMAN

GPO Box 9836 Canberra ACT 2601 Phone: (AUS) 1300 55 88 49 Website: www.apra.gov.au

GPO Box 9887 Your capital city Phone: 13 13 94.

Website: www.fairwork.gov.au

AUSTRALIAN COMPETITION & CONSUMER COMMISSION

FRANCHISE ASSOCIATION OF NEW ZEALAND

GPO Box 3131 Canberra ACT 2601 Phone: (AUS) 1300 302 502 or + 61 2 6243 1305 Website: www.accc.gov.au

Unit 27, Bishop’s Gate Business Centre 2 Bishop Dunn Place Auckland, New Zealand 2013 Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation.org.nz

AUSTRALIAN FOOD AND GROCERY COUNCIL Locked Bag 1 Kingston ACT 2604 Phone: +61 2 6273 1466 Fax: +61 2 6273 1477 Email: info@afgc.org.au Website: www.afgc.org.au

AUSTRALIAN RETAILERS ASSOCIATION Level 10, 136 Exhibition Street Melbourne VIC 3000 Phone: (AUS) 1300 368 041 Fax: +61 3 8660 3399 Email: info@retail.org.au Website: www.retail.org.au

144

FRANCHISE COUNCIL OF AUSTRALIA Suite 5B, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

OFFICE OF THE FRANCHISING MEDIATION ADVISER Suite 205, Level 2, 370 Pitt Street Sydney NSW 2000 Phone: 1800 150 667 or +61 2 9267 0167 Fax: +61 2 9264 8268 Email: office@franchisingmediationadviser. com.au Website: www.franchisingmediationadviser. com.au

THE REAL ESTATE INSTITUTE OF AUSTRALIA PO Box 234 Deakin West ACT 2600 Phone: +61 2 6282 4277 Fax: +61 2 6285 2444 Email: reia@reiaustralia.com.au Website: www.reia.com.au

WORKPLACE SAFETY AUSTRALIA Tower 2, Suite 1303 Level 13 Westfield Plaza 500 Oxford Street Bondi Junction NSW 2022 Phone: +61 2 9387 1248 Fax: +61 2 9387 1488 Email: info@worksafe.com.au Website: www.worksafe.com.au

index

Index A-Z Australia 10 THOUSAND FEET........................................ 132 1300 4 WASTE.................................................... 99 1300 EZYCALL................................................. 131 1800 ON HOLD................................................. 132 1800-GOT-JUNK?............................................. 110 1800PAINTER..................................................... 96 4 SEASONS GUTTER PROTECTION.................. 96 7-ELEVEN STORES PTY LTD............................ 116 9D ACTION CINEMAS....................................... 102 9ROUND 30 MINUTE TOTAL FITNESS.............. 109 ‘A’ 4 MATHS LEARNING CENTRES.................. 101 A BALLOON AND PARTY CENTRE................... 102 A LA TURKO..................................................... 107 A TABLE FOR SIX.............................................. 102 A1 MOBILE RADIATORS..................................... 94 AA REALESTATE & BUSINESS BROKERS........ 132 AAA UNIFORM CENTRAL................................... 97 AARONS COFFEE AT WORK............................ 115 AARROW ADVERTISING..................................... 93 ABC NURSERY HIRE.......................................... 99 ABLS - Franchise Loan Specialist..... 92, 130 ABS AUTO BRAKE SERVICE.............................. 94 ABSOLUTE SPOTLESS....................................... 99 ACCESS LEGAL .............................................. 135 ACCOLADES AND MORE PTY LTD.................. 116 ACCOR HOTELS............................................... 112 ACE BODY CORPORATE MANAGEMENT PTY LTD............................................................ 115 ACE CLEANING SERVICES................................ 99 ACTION CASH LOANS....................................... 92 ACTION COACH............................................... 101 ACTUATOR SYSTEMS AUSTRALIA............ 97, 135 AD MARKETING AUSTRALIA............................ 131 ADDISONS SOLICITORS & ATTORNEYS.......... 135 ADENBROOK HOMES........................................ 96 ADP ................................................................. 130 ADVANCE PET SITTING.................................... 113 ADVANCED NATIONAL SERVICES..................... 96 ADVANTAGE SOLUTIONS................................. 137 AGILITY MERCEDES-BENZ FINANCIAL............ 132 AGL RETAIL ENERGY....................................... 116 AIDA REAL ESTATE........................................... 115 AIV DEVELOPMENTS........................................ 101 ALCHEMY NETWORK......................................... 97

ALLPHONES............................................. 116, 119

AUSTRALIAN HOT WATER PROFESSIONALS.. 110

ALLPOS ........................................................... 132

AUSTRALIAN LENDING CORPORATION ......... 131

ALPHA-H CONCENTRATED SKINCARE............. 95

AUSTRALIAN MORTGAGE BROKERS................ 92

ALTER IT........................................................... 100

AUSTRALIAN PAVING CENTRE.......................... 96

AMALGAMATED PEST CONTROL.................... 110

AUSTRALIAN PRIVATE REALTY........................ 115

AMAZING CLEAN................................................ 99

AUSTRALIAN SALESMASTERS TRAINING....... 138

AMBER GROUP AUST LTD......................... 96, 116

AUSTRALIAN SKIN CLINICS......................... 47, 95

AMC COMMERCIAL CLEANING......................... 99

AUSTVENDING................................................. 119

AMX FINANCIAL SERVICES................................ 92

AUSTWISE FINANCIAL SERVICES.................... 130

ANDERSENS FLOOR COVERINGS................... 116

AUSVANCE......................................................... 92

ANDERSON RICE LAWYERS............................ 135

AUTO BODY CAPTAIN........................................ 94

ANDREW’S GROUP SERVICES........................ 110

AUTO KLENE...................................................... 94

ANIMALS ON THE MOVE.................................... 99

AUTO MASTERS AUSTRALIA ............................ 94

ANYTIME FITNESS............................................ 109

AUTO ONE AUSTRALIA...................................... 94

ANZ MOBILE LENDING....................................... 92

AUTO PRO.......................................................... 94

APCO SERVICE STATIONS............................... 116

AUTO SHINE . .................................................... 94

APEX PACIFIC................................................... 112

AUTO SPARK...................................................... 94

APM TRAINING INSTITUTE............................... 138

AUTOBARN................................................. 94, 116

APPLIANCE TAGGING SERVICES...... 42, 102, 112

AUTOMATCH AUSTRALIA.................................. 94

ARMSTRONG LAWYERS.................................. 135

AUTOMOTIVE SERVICE SOLUTIONS................. 94

AROMA CAFÉ................................................... 103

AUTOPRO......................................................... 116

AROMAS........................................................... 103

AVANTI SIGNS.................................................. 119

ARRIVE ON TIME APPLIANCE REPAIRS........... 112

AVENTUS LEGAL ............................................. 135

ARRIVIS............................................................ 134

AVG INTERNET SECURITY............................... 135

ARTHUR MURRAY DANCE STUDIOS............... 109

AVID TECH MULTIMEDIA.................................. 132

ASPECT IMAGES.............................................. 114

AWARD BOOKKEEPING COMPANY................... 97

ASSURED HOME LOANS................................. 130

AWESOME FRANCHISES PTY LTD................... 112

ATKINSON VINDEN . ........................................ 135

B & S MOBILE SHARPENING .......................... 112

ATTWOOD MARSHALL LAWYERS................... 135

B CAPITAL................................................ 130, 134

AUS1ENERGIS.................................................. 112 AUS-DENT.......................................................... 94 AUSSIE DISPOSALS......................................... 116 AUSSIE FARMERS DIRECT............................... 101 AUSSIE HOME LOANS....................................... 92 AUSSIE MOBILE GROOMING................... 112, 113 AUSSIE MORTGAGE MASTERS......................... 92 AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS.110 AUSSIE PHONE BROKERS............................... 135 AUSSIE POOCH MOBILE.......................... 112, 113 AUSSIE SKIP BAGS.................................... 96, 110 AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED............................................... 131 AUSTRALIA POST............................................. 116 AUSTRALIA WIDE IT......................................... 101 AUSTRALIAN BABY HANDS .............................. 99

B2B LAWYERS................................................. 135 BABO GROUP PTY LTD.............................. 92, 130 BACK IN MOTION..................................... 109, 116 BACKCARE & SEATING............................ 109, 116 BAKER & MCKENZIE................................ 130, 135 BAKER LOVE LAWYERS........................... 130, 135 BAKER’S CLUB................................................ 103 BAKERS DELIGHT AUS.................................... 103 BANJO’S TASMANIAN BAKERY CAFE............. 103 BANK OF QUEENSLAND.................................. 131 BANKWEST BUSINESS.................................... 131 BAR ROMA CAFE............................................. 103 BARBEQUES GALORE..................................... 116 BARK BUSTERS + DOG TRAINING.................. 113 BARKER MEIER INSURANCE BROKERS.......... 134 BARRY PLANT REAL ESTATE . ........................ 115

ALI BABA.......................................................... 107

AUSTRALIAN BUSINESS & LENDING SOLUTIONS...................................................... 131

ALIVE CLINICS.................................................. 109

AUSTRALIAN CAPITAL HOME LOANS.............. 131

BARTERCARD AUSTRALIA................................. 97

ALL SAFE WORKPLACE INSPECTIONS........... 138

AUSTRALIAN CARPET DYING.......................... 110

BASKIN ROBBINS ICE CREAM......................... 106

ALL STRIPPED.................................................. 110

AUSTRALIAN COLLEGE QED........................... 138

BATHROOM WERX..................................... 96, 110

ALLENS ARTHUR ROBINSON.......................... 135

AUSTRALIAN DIAL-A-DIGGER.................... 96, 112

BATTERY BAR.................................................. 117

ALLIANCE PROJECT SERVICES....................... 133

AUSTRALIAN FRANCHISING SYSTEMS........... 133

BATTERY WORLD............................................. 117

ALLOY MOTOR ACCESSORIES.......................... 94

AUSTRALIAN HOT WATER................................. 96

BAYBRIDGE LAWYERS..................................... 136

BARRY’S THE HOME IMPROVERS................... 116

145

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BB’S CAFÉ........................................................ 103

BRAKES PLUS.................................................... 94

CARMEN STEFFENS........................................ 117

BBX..................................................................... 97

BRAMALCO........................................................ 96

CARPET COURT FLOORING CENTRES........... 117

BCI BUSINESS BROKERS.................................. 97

BRAND MUSIC................................................... 93

CARRIGAN RETAIL CONSULTING.................... 138

BCM BUSINESS COST MANAGEMENT............. 97

BRANDWISE..................................................... 131

CARROT CLEANING SERVICES......................... 99

BDC TRANSFERS............................................. 115

BRAVE SECURITY............................................. 117

CARTRIDGE WORLD........................................ 117

BEACH HOUSE BAR & GRILL........................... 105

BRAZILIAN BEAUTY............................................ 95

CASH LOAN MONEY CENTRES......................... 92

BEACON LIGHTING.......................................... 117

BRAZILIAN BUTTERFLY AUSTRALIA.................. 95

CASHFLOW IT FINANCE........................... 132, 134

BEARD PAPA.................................................... 106

BREADTOP ...................................................... 103

CASHMART (AUST) PTY LTD............................ 117

BEATTY MARKETING SOLUTIONS................... 131

BREEZE PHOTOS............................................. 114

CAVALIER HOMES.............................................. 96

BEAUMONT TILES.............................................. 96

BRENNANS SOLICITORS................................. 136

CBI COACHING................................................ 101

BEBRITE CLEANING........................................... 99

BRIAN TRACY INTERNATIONAL....................... 101

CBRE GLOBAL CORPORATES SERVICES....... 138

BEDS FOR BACKS........................................... 117

BRIDGESTONE SELECT..................................... 94

CENGAGE EDUCATION.................................... 138

BEDSHED......................................................... 117

BRIGGENS . ..................................................... 117

CENTRAL COAST BUSINESS LAWYERS......... 136

BEER IN A BIN.................................................. 102

BRIGHT EYES FRANCHISING................... 109, 117

CENTURY 21 AUSTRALIA................................. 115

BEETLE BRANDING.......................................... 131

BRODIES MEALMAKERS.......................... 105, 106

CEO CONSULTING........................................... 133

BEGIN BRIGHT........................................... 99, 101

BROOKLYN UNDERWRITING................... 130, 134

CFM (CORDLESS FILTER MACHINE)................ 115

BELL LEGAL GROUP........................................ 136

BROTZEIT INTERNATIONAL PTE LTD............... 105

CFO ON-CALL.................................................... 92

BEN & JERRY’S................................................ 106

BROWN WRIGHT STEIN................................... 136

CHAMPION LEGAL........................................... 136

BENDIGO AND ADELAIDE BANK LIMITED......... 92

BRUCE STEWART DIMARCO LAWYERS.......... 136

CHANGINGPLACES.......................................... 115

BENNETT & PHILP SOLICITORS...................... 136

BRUMBY’S GO!................................................ 103

CHARCOAL CHICKEN EXPRESS..................... 107

BETTA ELECTRICAL (BSR GROUP).................. 117

BRUMBY’S BAKERIES LIMITED........................ 103

CHARLIE LOVETT FRANCHISING..................... 103

BEV MARKS BEDS AUSTRALIA........................ 117

BSF GROUP..................................................... 132

CHAS CLARKSON............................................ 132

BEVANS REAL ESTATE..................................... 115

BSR GROUP..................................................... 117

CHEM-DRY................................................... 37, 99

BFC STORES P/L.............................................. 117

BUBBAS PIZZA PASTA & MORE....................... 107

CHICKEN EXPRESS SYSTEM........................... 107

BICYCLE SUPERSTORE................................... 117

BUCHANAN LAW.............................................. 136

CHICKEN TREAT............................................... 107

BIG DAD’S PIES................................................ 103

BUCKING BULL........................................ 103, 106

CHOCOLATE GRAPHICS.................................. 106

BIG FUN............................................................ 102

BUDGET EYEWARE.......................................... 117

CHOCOLATERIA™ SAN CHURRO................... 103

BIGGIN & SCOTT.............................................. 115

BUDGET RENT A CAR AUSTRALIA PTY LTD.... 115

CIB ACCOUNTANTS AND ADVISORS.............. 130

BIKE FORCE..................................................... 117

BURGER EDGE................................................. 107

CIBO ESPRESSO.............................................. 103

BILL BUDDY..................................................... 132 BILLBOARD CONNECTION................................ 93 BILLINGS CLOAK............................................. 136 BILLY BROWN CLEANING.................................. 99 BING BOY................................................. 106, 107 BISCUIT®.......................................................... 131

146

BURGER URGE FRANCHISING........................ 107 BURRITO BAR.................................................. 105 BUSBY WEB SOLUTIONS.................................. 97 BUSINESS COMMUNICATIONS MANAGEMENT................................................. 131

CITIWIDE FRANCHISING PTY LTD...................... 92 CITY DISCOUNT TYRES (SA/NSW)..................... 94 CITY FARMERS DOGWASH.............................. 113 CITY PACIFIC FINANCE.................................... 134 CIVIC MANAGED SERVICES............................. 133

BIZZI BEEZ RESIDENTIAL CLEANING................. 99

BUSINESS DEVELOPMENT ALLIANCE PTY LTD............................................................ 133

CIVIC VIDEO...................................................... 115

BK’S TAKEAWAY.............................................. 107

BUSINESS DEVELOPMENT COMPANY............ 133

CLAYTON UTZ.................................................. 136

BLACK AND WHITE HOME SERVICES............. 110

BUSINESS GEOGRAPHICS.............................. 138

CLEAN GREEN STRATA.............................. 99, 112

BLAKE DAWSON.............................................. 136

BUSINESS LENDING................................ 130, 134

CLEANING WIZARD............................................ 99

BLOOMTOOLS................................................. 112

BUSINESS MECHANIC....................................... 92

CLEANTASTIC.................................................... 99

BLOW DRY BAR............................................... 109

BUSINESS RISK ADVISORS............................. 130

CLIX GALORE..................................................... 97

BLOW N GO..................................................... 119

BUSINESS SA................................................... 132

CLUB ASSIST..................................................... 94

BLUE SPIRIT..................................................... 117

BUSY BOOKKEEPING........................................ 92

CLUB FINANCIAL SERVICES.............................. 92

BLUEJET............................................................. 96

BYWATERS TIMMS LAWYERS......................... 136

CLUB FINANCIAL SERVICES............................ 130

BLYGOLD AUSTRALIA........................................ 96

CABOT SQUARE WA.......................................... 92

CM BUSINESS.................................................. 110

BOAB BOAT HIRE............................................. 115

CAD PARTNERS............................................... 130

CM FINANCIAL................................................... 92

BOB JANE T-MARTS.......................................... 94

CAFÉ BUZZ....................................................... 103

COAST TO COAST THE GOLDEN ROAST........ 107

BODIEZ 24/7 FITNESS...................................... 109

CAFE2U PTY LTD...................................... 103, 112

COATES SIGNCO SERVICE.............................. 131

BODY AND HEALTH SOLUTIONS..................... 109

CAKE IT AWAY.................................................. 117

COCO CUBANO............................................... 105

BODYOLOGY WEIGHT LOSS............................. 95

CALTEX AUSTRALIA......................................... 117

CODERS........................................................... 135

BOOKS AND GIFTS DIRECT............................. 101

CAPELLI ARMADALE........................................ 109

COFFEE BELLA................................. 103, 112, 132

BOOKS ONSITE.................................................. 92

CAPIFY.............................................................. 132

COFFEE CULTURE............................................ 103

BOOST JUICE BARS........................................ 106

CAPITAL MUTUAL INSURANCE BROKERS...... 134

COFFEE GURU................................................. 103

BORDERLINE.................................................... 112

CAPITAL TRUST.................................................. 92

COFFEE MACHINE EXPRESS........................... 101

BOSETTI WINDOW SOLUTIONS....................... 112

CAPPUCCINO XPRESS.................................... 112

COFFEE NEWS................................................... 93

BOSS BUILDING MAINTENANCE............... 96, 119

CAR CARE AUSTRALIA...................................... 94

COLD ROCK ICE CREAMERY........................... 106

BOSSY HAIR..................................................... 109

CAR KIT COMPANY............................................ 94

COLDWELL BANKER........................................ 115

BOX CORPORATION........................................ 119

CARBONITE AUSTRALIA.................................. 135

COLEMAN & GREIG.......................................... 136

BOXING FIT....................................................... 109

CARGROOMERS................................................ 94

COLLINS BOOKSELLERS................................. 117

BRAD’S TEST AND TAG................................... 102

CARIBLUE......................................................... 133

COLONIAL PLANTATION SHUTTERS............... 110

CLARK RUBBER............................................... 117

COLOR TECH SYSTEMS.................................... 94

DC ADOLPHE................................................... 136

ECOMIST AUSTRALIA PTY LTD........................ 100

COLORBAR...................................................... 109

DC STRATEGY.......................................... 133, 136

ECOSMART HOT WATER................................. 119

COMINO PRASSAS LAWYERS......................... 136

DCG DONALDSON CONSULTING GROUP....... 133

EDWARDS MARSHALL PTY LTD...................... 130

COMMERCIAL FOOD MACHINERY.................. 132

DE POT MAN.................................................... 117

EFM HEALTH CLUBS........................................ 109

COMMONWEALTH BANK................................. 132

DECOGLAZE AUSTRALIA................................... 96

EGNATIUM........................................................ 132

COMMUNIKATE ET AL...................................... 131

DEEPEND......................................................... 131

ELECTRODRY................................................... 100

COMPLETE FEET.............................................. 109

DELOITTE......................................................... 132

ELITE CARPET DRY CLEANING ...................... 110

COMPLETE FRAMING...................................... 117

DEMOGRAPHICS ONLINE................................ 133

ELLA BACHE................................................ 66, 95

COMPLETE PROPERTY REJUVENATION......... 110

DENT MASTERS AUSTRALIA............................. 94

EMAC CONSTRUCTIONS................................... 96

COMPUTER TROUBLESHOOTERS.................. 101

DENTAL TECHNOLOGY IN AUSTRALIA............ 101

EMBROIDME....................................................... 97

CONCEPT FACTORY........................................ 131

DESIGN DESIGN............................................... 132

EMPLOYRITE.................................................... 132

CONCRETE TAXI . .............................................. 96

DESIGN GALLERY............................................ 132

ENACT BUSINESS ARCHITECTS....................... 97

CONDON ASSOCIATES.................................... 130

DESIGN IMPORTANCE..................................... 115

ENDEAVOUR CONNECT..................................... 97

CONTOURS...................................................... 109

DESTINATION FOR MEN................................... 109

ENDOTA SPA...................................................... 95

CON-X-ION....................................................... 119

DESTINY FINANCIAL SOLUTIONS...................... 92

ENDRUST PTY LTD............................................. 94

COOCHIE HYDROGREEN................................. 112

D’FINE24/7....................................................... 109

ENERGIS............................................................. 96

COOLABAH TREE CAFÉ................................... 107

DIA ORO JEWELLERS...................................... 117

ENSUITES ON TOW.......................................... 110

COOPER AUTOMOTIVE...................................... 94

DIAL-A-DIGGER.................................................. 96

ENTERPRISE 21............................................... 133

COOPER GRACE WARD LAWYERS......... 130, 136

DIAL-AN-ANGEL............................................... 110

ENVIE FITNESS................................................. 109

COPYFAX STATIONERS...................................... 97

DIAMOND CLEANING GROUP........................... 99

ENVIRO CHASING SERVICES........................... 138

CORAL HOMES.................................................. 96

DIAMOND MARKETERS................................... 112

ENVIROBLAST.................................................. 100

CORDLESS FILTER MACHINE............................ 97

DIBBS BARKER................................................ 136

ENZED HOSE DOCTORS.................................. 112

CORK ‘N FORK FRANCHISE............................ 115

DICK SMITH ELECTRONICS............................. 101

EPIWEB............................................................. 135

CORPORATE SIGNS AND GRAPHICS.............. 114

DIGITAL DREAMS............................................. 112

EQUINE STAFF EMPLOYMENT......................... 102

CORPORATE THEATRE.................................... 132

DIRTY CHOOK.................................................. 131

ERNST AND YOUNG........................................ 130

COSOFF CUDMORE KNOX...................... 136, 138

DIVERSE SHOPFITTERS................................... 132

ESPRESSO ESSENTIAL.................................... 104

COST LESS PLANTS........................................ 117

DIVERSIFIED EXHIBITIONS............................... 132

ESPRESSO MOBILE CAFÉ............................... 112

COST REDUCTION ANALYSTS........................... 97

DIXON HOMES................................................... 96

ESPRESSO TO GO MOBILE CAFE................... 104

COST REDUCTION ANALYSTS......................... 132

DL COFFEE....................................................... 103

ESPRESSO VEND AUSTRALIA........................... 97

COUNTRY CHICKEN........................................ 107

DLA PHILLIPS FOX........................................... 136

ESSENTIAL BEAUTY........................................... 95

COURIERS PLEASE.......................................... 101

DMAW LAWYERS............................................. 136

ESSENTIAL BRANDS........................................ 104

COVERALL CLEANING CONCEPTS................... 99

DMC (DIGITAL).......................................... 131, 132

EUREKA MULTIMEDIA...................................... 101

CRA COST REDUCTION ANALYSTS................... 92

DOCUMENT MANAGEMENT SOLUTIONS.......... 97

EUROPCAR........................................................ 94

CRAVE COMMUNICATIONS............................. 119

DOGTECH......................................................... 114

EVENT PHOTOGRAPHY.COM.......................... 114

CRAZY CANDLES....................................... 99, 110

DOLLAR CURTAINS.......................................... 117

EVERALLS DFK PTY LTD.................................. 130

CREATIVE BREW MARKETING AND DESIGN... 131

DOME COFFEES AUSTRALIA................... 104, 105

EVERGLO COMMERCIAL CLEANING............... 100

CREATIVE BY DESIGN...................................... 115

DOMINION COLANCO PRINT GROUP............. 131

EVERGLO COMPLETE CAR DETAILING............. 94

CREATIVE COMPUTING................................... 101

DOMINO’S PIZZA.............................................. 107

EVOLVE ENTERTAINMENT............................... 115

CREATIVE DESIGN........................................... 132

DONALDSON WALSH....................................... 136

EWORKS.......................................................... 101

CRECER CONSULTING.................................... 133

DON’T FRET PET!............................................. 114

EXA WEB SOLUTIONS...................................... 112

CREEPY CRAWLEY PEST CONTROL................. 99

DONUT KING.................................................... 106

EXALT 4TH PARTY SOLUTIONS....................... 132

CREMA ESPRESSO.......................................... 103

DOWNINGS LEGAL.......................................... 136

EXOLVO.............................................................. 97

CREPE AFFAIR.......................................... 103, 112

DR BOOM......................................................... 101

EXPENSE REDUCTION ANALYSTS..................... 92

CRESTCOM MANAGEMENT TRAINING........... 101

DR PC............................................................... 101

EXPLORE & DEVELOP........................................ 99

CROISSANT EXPRESS..................................... 107

DREAM DOORS.................................................. 96

EXPRESS BOOKKEEPING.................................. 92

CRUST GOURMET PIZZA BAR......................... 107

DREAMY DONUTS............................................ 106

EXPRESS EMPLOYMENT PROFESSIONALS.... 102

CTA AUSTRALIA............................................... 132

DRI WASH N GUARD.......................................... 94

EXTREME DRIVING.NET................................... 102

CULLEN BABINGTON HUGHES....................... 136

DRINKS BY THE BAR....................................... 102

EZYACCOUNTS.................................................. 92

CUPA NUTZ...................................................... 119

DRIP DOCTOR.................................................... 96

EZYPAYROLL.................................................... 132

CURVES INTERNATIONAL................................ 109

DRUMMOND GOLF SHOPS............................. 117

F45 TRAINING................................................... 109

CURWOODS LAWYERS................................... 136

DRYMASTER CARPET CLEANING..................... 99

FAB CLEANING SERVICES............................... 100

CUSTOM CAR CARE.......................................... 94

DTS................................................................... 101

FAB PROFESSIONAL CLEANING...................... 100

CUSTOM HOSPITALITY SYSTEMS................... 102

DUPLEX CLEANING MACHINES....................... 100

FAB SAO........................................................... 135

CUSTOM HOSPITALITY SYSTEMS................... 105

DYMOCKS........................................................ 117

FAIR DINKUM SHEDS......................................... 96

DAISY H2O DRY CLEANING............................. 100

EAGLE BOYS DIAL-A-PIZZA............................. 107

FANCY FILLINGS.............................................. 107

DALY INTERNATIONAL..................................... 138

EARTHBORN.................................................... 117

FANTASTIC LIGHTING........................................ 98

DARRIWILL FARM............................................. 117

EASYWAY AUSTRALIA...................................... 104

FAST EDDY’S CAFE.......................................... 104

DAVID LEGAL.................................................... 136

EATOUT RESTAURANT GUIDES....................... 105

FASTA PASTA PTY LTD..................................... 105

DAVID REID HOMES........................................... 96

ECHOICE............................................................ 92

FASTWAY COURIERS................................. 97, 112

DAVIES KNOX MAYNARDS............................... 130

ECO PEST CONTROL....................................... 110

FC BUSINESS SOLUTIONS.............................. 133

147

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148

FEINAUER & ASSOCIATES............................... 136

FREEDOM FURNITURE..................................... 117

GRASSHOPPER SOCCER.................................. 99

FERGUSON CANON LAWYERS....................... 136

FREEDOM TAXATION SERVICES...................... 130

GREASE LIGHTNING.......................................... 94

FERGUSON PLARRE BAKEHOUSES .............. 103

FREELEASE COPIERS...................................... 138

GRECH PARTNERS SOLICITORS..................... 136

FERNWOOD WOMEN’S HEALTH CLUBS......... 109

FRENCHAMS INDOOR PLANT HIRE................. 115

GREEN CLEEN................................................. 100

FFRENCH LEGAL.............................................. 136

FRESH – HEALTHY CAFES............................... 105

GREENBIZCHECK............................................ 111

FIBRENEW INTERNATIONAL LTD............. 110, 112

FRITZ GELATO.................................................. 106

GREY ARMY....................................................... 96

FIFO CAPITAL............................................... 56, 92

FROG RENT...................................................... 115

GREY ARMY MANAGEMENT............................ 111

FIFO CAPITAL AUSTRALIA................................ 110

FROGS HOUSE WASHING............................... 100

GRIFFITH BUSINESS SCHOOL......................... 138

FILTAFRY........................................................... 112

FROGS HOUSE WASHING............................... 111

GRILL’D – HEALTHY BURGERS........................ 105

FINANCIAL MANAGEMENT WORKS................ 130

FRONTLINE RECRUITMENT GROUP . ............. 102

GRINNERS CATERING...................................... 113

FIND IT SMART FRANCHISING........................... 98

FROOTA FROZEN YOGHURTS......................... 107

GRIP GUARD...................................................... 96

FINEST ALTERATIONS...................................... 100

FRUIT PROPERTY............................................. 115

GROUP SEVEN FRANCHISING......................... 134

FINLEASE.......................................................... 130

FRUITION TUITION............................................ 101

GROUT PERFECT............................................... 96

FIRST CLASS ACCOUNTS ................................ 92

FRUIZBERRY.................................................... 105

GROUT PRO....................................................... 96

FIRST CLASS CAPITAL......................... 38, 92, 110

FUSE................................................................. 131

GSM LAWYERS................................................ 136

FISHER & PAYKEL............................................. 113

G4 GUITAR SCHOOLS...................................... 101

GUAVA BEAN ESPRESSO BAR........................ 104

FISHER CARTRIGHT & BERRIMAN................... 136

GADENS LAWYERS.......................................... 136

GUTTER-VAC.................................................... 111

FITCHIPS.......................................................... 107

GAMEKING AUSTRALIA................................... 119

GYMBAREE........................................................ 99

FITNESS ENHANCEMENT................................ 109

GAMES 2 U....................................................... 102

GYMBAROO....................................................... 99

FITNESS MATTERS........................................... 109

GAMETRADERS................................................ 117

H&R BLOCK........................................................ 93

FIVE DOGS....................................................... 107

GARLO’S PIES.................................................. 103

HAARSMA LAWYERS....................................... 136

FIXZIT AUSTRALIA.............................................. 94

GASPOWER........................................................ 94

FLANNERYS NATURAL GROCERS................... 106

GAUCI FRANCHISING....................................... 109

HAINES NORTON CHARTERED ACCOUNTANTS................................................ 130

FLASH MORFFEW PHOTOS............................. 114

GEE WHIZZ COMPUTERS................................ 101

FLIGHT EXPERIENCE........................................ 102

GEEKS ON CALL ............................................. 101

FLIP OUT – TRAMPOLINE ARENA PTY LTD........ 99

GELARE............................................................ 104

FLIPPIN’ FRESH SEAFOOD.............................. 113

GELATINO......................................................... 106

FLOWER AND HART LAWYERS....................... 136

GELATISSIMO................................................... 106

FLOWERS BY FRUIT......................................... 117

GEOWASH.................................................. 94, 113

FLUIDRIVE AUTOMATIC TRANSMISSIONS......... 94

GET THREADED................................................. 95

FLUX CREATIVE................................................ 131

GFC CAFÉ......................................................... 107

FOCUS ON GIFTS............................................. 117

GIZMO.............................................................. 101

FOODCO GROUP PTY LTD............................... 106

GLASS ART AUSTRALIA..................................... 98

FOODWORKS................................................... 117

GLASS TECHNOLOGY ...................................... 94

FORDHAM BUSINESS ADVISORS.................... 130

GLOBAL GOSSIP.............................................. 101

FORMALWEAR EXPRESS................................. 113

GLOBAL KAP.................................................... 135

FORTE SCHOOL OF MUSIC............................. 101

GLOBAL SAFE TECHNOLOGIES AUSTRALIA..... 96

FORTUNE PLUS............................................... 110

GLORIA JEAN’S COFFEES............................... 104

FORTY WINKS ................................................. 117

GNC LIVEWELL................................................. 109

FOUNDATION WORKS PTY LTD......................... 93

GO GECKO PROPERTY SALES........................ 115

FOUR SEASONS GUTTER PROTECTION......... 111

GO LOANS........................................................ 117

FOX MOWING................................................... 112

GO PRIVATE...................................................... 115

FRAMECOR...................................................... 114

GO SUSHI......................................................... 108

HELEN O’GRADY CHILDREN’S DRAMA ACADEMY . ...................................................... 101

FRANCHISE ADVISORY CENTRE..................... 133

GODFREYS....................................................... 117

HENNY PENNY HATCHING........................ 99, 113

FRANCHISE CENTRAL..................................... 134

GOGETTA......................................................... 134

HERBERT GEER............................................... 136

FRANCHISE COUNCIL OF AUSTRALIA............ 138

GOLD’S GYM.................................................... 109

HERTZ AUSTRALIA........................................... 115

FRANCHISE INSURANCE................................... 98

GOLDEN FRIED CHICKEN................................ 107

HEY DEE HO MUSIC......................................... 101

FRANCHISE LEGAL.......................................... 136

GOLDEN NUTS FRANCHISING......................... 106

HI HO CLEAN AND GARDEN............................ 112

FRANCHISE RECRUITMENT SOLUTIONS........ 134

GOLDEN ROAST (THE)..................................... 107

HI SPEED INTERNET KIOSKS........................... 112

FRANCHISE RELATIONSHIPS INSTITUTE......... 134

GOOD BUSINESS CONSULTING...................... 132

HIDOW AUSTRALIA.................................. 101, 109

FRANCHISE RELATIONSHIPS INSTITUTE ....... 138

GOOD GAMES.................................................. 117

HILL ROGERS SPENCER STEER...................... 134

FRANCHISE SHARE.......................................... 135

GOODWOOD & CO............................................. 96

HILLS STREET GROUP....................................... 98

FRANCHISE SYSTEMS GROUP........................ 134

GOODYEAR AUTOCARE.................................... 94

HIP POCKET WORKWEAR & SAFETY.............. 119

FRANCHISE WORKS........................................ 134

GOOP GUYS....................................................... 96

HIRE A HUBBY................................................. 111

FRANCHISEE SUCCESS................................... 134

GOT ONE FRANCHISING PTY LTD................... 117

HIRE A TRADESMAN.................................. 96, 113

FRANCHISING INTERNATIONAL PTY LTD ....... 134

GRACEFUL SOLUTIONS ................................. 132

HIRE FOR BABY............................................... 115

FRANCK PROVOST.......................................... 109

GRAHAMS GARDEN CARE.............................. 112

HOG’S BREATH CAFÉ...................................... 105

FRANDATA........................................................ 132

GRAHAMS HOME CLEANING CARE................ 100

HOLDING REDLICH LAWYERS......................... 136

FRANKLYN SCHOLAR...................................... 138

GRANITE TRANSFORMATIONS.......................... 96

HOLISTIC GROUP............................................... 95

FREECHOICE STORES..................................... 117

GRANT THORNTON......................................... 130

HOME ENTERTAINMENT EXPRESS................. 116

HAIR 4 BRIDES................................................... 95 HAIRCHOICE.................................................... 117 HAIRDRESSERS ON THE MOVE...................... 113 HAIRFREE........................................................... 95 HAIRHOUSE WAREHOUSE.................. 1, 109, 117 HALL & WILCOX............................................... 136 HANNAFORD - SEED PROTECTION SPECIALIST...................................................... 111 HAN’S CAFE..................................................... 104 HARCOURTS ................................................... 115 HARDWARE2SITE............................................... 96 HARRY’S CAFÉ DE WHEELS PTY LTD............. 104 HARVEY WORLD TRAVEL ............................... 119 HAYES KNIGHT................................................. 130 HEADMARK...................................................... 131 HEALTH & SAVINGS......................................... 117 HEALTHY HABITS............................................. 108 HEALTHY INSPIRATIONS.................................. 109 HEALTHY LIFE.................................................. 117

HOME ICE CREAM........................................... 113

JAN-PRO CLEANING SYSTEMS....................... 100

K2 RECRUITMENT............................................ 102

HOME INSTEAD SENIOR CARE........................ 109

JAX TYRES......................................................... 94

KANKLEAN....................................................... 100

HOME SERVICE PROFESSIONALS.......... 100, 111

KARL CHEHADE DRY CLEANING..................... 100

HORSELAND.................................................... 118

JAYMAK - FOOD & BEVERAGE REFRIGERATION................................................. 98

HOSEMASTERS INTERNATIONAL.................... 113

JAZZ CLEANING............................................... 100

KEEN TO CLEAN GROUP................................. 100

HOTONDO HOMES............................................ 96

JC UNIQUE BEAUTY AND LASER CLINIC.......... 95

KEEP LEFT PR.................................................. 132

HOUSE............................................................. 118

JDL STRATEGIES.............................................. 115

KELLS THE LAWYERS...................................... 136

HOUSE GURU.................................................. 114

JEJAK GRAPHICS............................................ 132

KELLY AND CO LAWYERS............................... 136

HOUSEMAIDS FRANCHISES............................ 100

JESTERS........................................................... 108

KELLY HAZEL QUILL LAWYERS PTY LTD......... 136

HOUSEPROUD CLEANING............................... 100

JETSET TRAVELWORLD GROUP..................... 119

KELLY SPORTS................................................ 118

HOUSEWORK HEROES.................................... 111

JETTS FITNESS 24/7........................................ 109

KEMP STRANG LAWYERS............................... 136

HOUSPECT FRANCHISING SYSTEMS............... 96

JEUNESSE GLOBAL................................... 95, 110

KENKLEEN WINDOW CLEANING..................... 100

HOW TO FRANCHISE SIMPLY.......................... 134

JIGSAW SALES, MARKETING AND TRAINING.......................................................... 138

KENNY’S CARDIOLOGY................................... 118

HOWARDS STORAGE WORLD......................... 118 HR CENTRAL.................................................... 132 HR COACH......................................................... 98 HUDSONS COFFEE.......................................... 104 HUNGRY JACK’S.............................................. 108 HUNT & HUNT.................................................. 136 HUSH PREPAID................................................ 101 HWL EBSWORTH LAWYERS . ......................... 136 HYDRODOG MOBILE DOG GROOMING.......... 114 HYDROKLEEN.................................................. 100 HYPOXI AUSTRALIA......................................... 109 I CAN READ...................................................... 101 I WISH A…MOBILE HAIRDRESSER.................. 109 IAN DIFFEN THE TYRE FACTORY (WA)............... 94 IBALANCE BUSINESS INSTITUTE....................... 98 IBS INFOTECH.................................................. 132 ICMI.................................................................... 98

JIM’S ANTENNA’S.................................... 111, 119 JIM’S BATH RE-SURFACING.................... 110, 111 JIM’S BIN CLEANING........................................ 100 JIM’S BLIND CLEANING................................... 100 JIM’S BOOKKEEPING................................... 93, 98 JIM’S BUILDING INSPECTIONS.......................... 96 JIM’S BUILDING MAINTENANCE........................ 96 JIM’S CAR CLEANING........................................ 94 JIM’S CARPET CLEANING................................ 100 JIM’S CLEANING.............................................. 100 JIM’S COMPUTER SERVICES................... 101, 110 JIM’S CONCRETE CUTTING............................... 96 JIM’S DOG WASH............................................. 114 JIM’S DIGGERS.................................................. 96 JIM’S ELECTRICAL................................... 110, 119 JIM’S FENCING................................................... 96

KARMAN GROUP............................................. 135

KEY RETURNS.................................................... 98 KFC................................................................... 108 KICK! JUICE BARS............................................ 106 KIDS KORNER.................................................. 101 KIDZ LIDZ HAIR SALONS.................................. 109 KIESER TRAINING CENTRES........................... 109 KINDY DANCE TIME........................................... 99 KING INSURANCE BROKERS........................... 134 KING OF THE PACK . ....................................... 118 KINGS (LEARN TO SWIM)......................... 109, 114 KIP MCGRATH EDUCATION CENTRES ........... 101 KLEENIT............................................................ 100 KOALA KRANE................................................. 119 KWIK KERB....................................................... 112 KWIK KOPY AUSTRALIA................................... 114 LA PORCHETTA AUS........................................ 105 LAC LAWYERS SERVICE.................................. 136

JIM’S FINANCE PROFESSIONALS...................... 93

LAING AND SIMMONS REAL ESTATE.............. 115

JIM’S FLOORS.................................................... 96

LAS OLAS......................................................... 106

JIM’S GLASS.................................................... 119

LASER PLUMBING AND ELECTRICAL................ 96

JIM’S GLASS RESTORE AND PROTECT.......... 111

LASERDERM SKIN FITNESS CENTRE.............. 110

JIM’S MOWING................................................. 112

LATTE CARTELLE............................................. 104

JIM’S PAINTING.................................................. 96

LATTOUF HAIR SPA.......................................... 109

JIM’S PAVING..................................................... 96

LAUBMAN AND PANK...................................... 118

JIM’S PERGOLAS............................................... 96

LAVA CARTS..................................................... 104

JIM’S PEST CONTROL............................. 111, 113

LAWLER CHARTERED ACCOUNTANTS........... 130

JIM’S PLUMBING.............................................. 119

LCF FUN LANGUAGES............................... 99, 101

JIM’S POOL CARE.................................... 111, 114

LEADERSHIP MANAGEMENT AUSTRALIA.98, 101

JIM’S PRESSURE CLEANING........................... 100

LEASEEAGLE.................................................... 132

JIM’S ROOFING.................................................. 96

LEASING INFORMATION SERVICES ................ 133

JIM’S SECURITY DOORS................................. 119

LEDGERS BOOKKEEPING.................................. 93

JIM’S SHADE SAILS........................................... 96

LEIGH ADAMS LAWYERS................................. 136

JIM’S SKIP BINS......................................... 96, 116

LEMONTREE MARKETING............................... 131

JIM’S SOLAR.................................................... 119

LENARD’S......................................................... 106

JIM’S TEST AND TAG....................................... 102

LEWIS HOLDWAY LAWYERS............................ 137

JIM’S TREES..................................................... 112

LIFECARE HEALTH..................................... 95, 110

JIM’S WINDOW CLEANING.............................. 100

LIGHTSOUNDS ................................................ 102

JIM’S WINDSCREENS................................ 94, 113

LINDA ALLEN FITNESS..................................... 110

JOHN BRENNAN HAIR FRANCHISING............. 109

LINK BUSINESS FRANCHISING LTD................ 133

INXPRESS........................................................... 98

JOHNNO’S CAMPER TRAILERS....................... 115

LISTEN TO READ................................................ 99

IP SOLUTIONS INTERNATIONAL...................... 132

JOSEPH DAHDAH & CO UNIFORMS................ 132

LISTON LANDERS.................................... 130, 134

IRON ON TIME, THE IRON MAN....................... 100

JSA MASSMEDIA.............................................. 135

LITERACY CIRCLE............................................ 101

IVAN POOLE LAWYERS.................................... 136

JUMBO INFLATABLES........................................ 99

LITTLE IMAGES................................................. 114

J J RIBA & COMPANY SOLICITORS................. 136

JUMP! SWIM SCHOOL............................... 99, 114

LITTLE KICKERS................................................. 99

JAMAICA BLUE CAFE....................................... 104

JUMPING J-JAYS CASTLES & SLIDES............... 99

LOCAL APPLIANCE RENTALS.......................... 116

JAMES’ HOME SERVICES........................ 100, 111

JUST CUTS....................................................... 109

LOCAL TREE CARE.......................................... 112

JANI-KING AUSTRALASIA................................ 100

JUST LASHES ................................................... 95

LOCK N LEAVE................................................. 113

ICON VISUAL MARKETING....................... 131, 132 ICPRINT AND DESIGN...................................... 114 IGA.................................................................... 118 IMAGE GROUP................................................... 98 IMPRESSIONABLE KIDS..................................... 99 IN.CUBE8R GALLERY....................................... 118 INBLOOM FLORIST........................................... 118 INDEPENDENT PROPERTY INSPECTIONS...... 115 INDIA AT HOME................................................ 106 INFORMATEL ................................................... 131 INK ON THE RUN.............................................. 113 INKSPOT................................................... 114, 118 INKY FEET.......................................................... 99 INSITE DATA SOLUTIONS................................. 138 INSPECT MY HOME................................... 96, 115 INSPIRATIONS PAINT........................................ 118 INSTITUTE FOR IMAGE MANAGEMENT........... 101 INSURANCE MADE EASY................................. 134 INTELLIGENT ACCOUNTS.................................. 93 INTERCEPT......................................................... 98 INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT................................................. 138

149

index

150

LODHIA LAWYERS........................................... 137

MEDIACOM AUSTRALIA................................... 131

MUSCLE BEACH.............................................. 110

LOGIRO WEALTH SOLUTIONS......................... 130

MEDIVET........................................................... 114

MUZZ BUZZ...................................................... 104

LOGOVISION.................................................... 133

MEGASEALED BATHROOMS............................. 96

MY BELLY......................................................... 110

LOLLIPOP’S PLAYLAND & CAFE........................ 99

MENDABATH...................................................... 97

LOLLYPOTZ...................................................... 106

MERCURY MANAGEMENT SYSTEMS.............. 133

MyAFSA (AUSTRALIAN FRANCHISE SUPPORT ALLIANCE)....................................... 134

LOLLYPOTZ...................................................... 110

META MANAGEMENT SOLUTIONS.......... 133, 138

LONELY PETS CLUB......................................... 114

METRO TILES................................................... 118

MYCOACH FRANCHISE COACHING.................. 98 MYO.................................................................. 108 MYWHITESMILE................................................. 95

LOOKSMART ALTERATIONS..................... 52, 100

METRODOGS................................................... 114

LORD OF THE FRIES........................................ 106

METROPOLITAN SHREDDING SERVICE............ 98

LOVE COFFEE & CREPES................................ 104

MEYER VANDENBERG LAWYERS.................... 137

LOYALTY PRINT................................................ 114

MICHEL’S PATISSERIE...................................... 104

LUXAFLEX – HUNTER DOUGLAS..................... 118

MICHELS WARREN.......................................... 131

LYNCH MORGAN LAWYERS............................ 137

MICRONET SYSTEMS...................................... 135

LYNN’S LEARNING........................................... 101

MICROWAVE SAFETY SYSTEMS...................... 102

M & K LAWYERS............................................... 137

MIDAS AUTO...................................................... 94

M2 COMMANDER............................................... 98

MIDDLETONS................................................... 137

MACQUARIE FRANCHISE SYSTEMS............... 134

NATRAD RADIATORS & AUTO AIR..................... 94

MILLS OAKLEY LAWYERS................................ 137

MAD MEX FRESH MEXICAN GRILL.................. 108

NEC.................................................................. 135

MADAM GLAMOUR............................................ 95

MILPOST POSTIE NETWORK SYDNEY PTY LTD............................................................ 101

NETCOMM........................................................ 135

MADE IN JAPAN............................................... 118

MIL-TEK WASTE SOLUTIONS............................. 98

MADGWICKS LAWYERS.................................. 137

MILWARD DORAN............................................ 133

MAESTRO HAIRDRESSING.............................. 109

MINC SERVICES............................................... 111

NEW LEVEL PERSONAL TRAINING STUDIOS........................................................... 110

MAGGIES KITCHEN STORE............................. 118

MIND ATLAS..................................................... 138

NEW LIFE REPAIR SERVICES............................. 94

MAGIC HAND CARWASH................................... 94

MIND GAMES................................................... 118

NEW ZEALAND NATURAL................................ 106

MAGNETITE WINDOW COVERS....................... 111

MINI MAESTROS................................................ 99

NICOLE LEGGAT AND ASSOCIATES ............... 137

MAIL BOXES ETC............................................... 98

MINICARDS........................................................ 93

NIGHTOWL CONVENIENCE............................. 106

MAIL PLUS PTY LTD........................................... 98

MINIMEE – BABIES AND KIDS............................ 99

NIGHTOWL CONVENIENCE............................. 118

MAILBOX ETC (AUSTRALIA AND N.Z).............. 114

MINIT AUSTRALIA PTY LTD – MISTER MINIT.... 118

NISSAN MOTOR COMPANY............................... 94

MAILPOST.......................................................... 93

MINI-TANKERS AUSTRALIA................................ 94

NO WET WATERLESS CARCLEAN..................... 94

MAN WHAT A FUSS............................................ 95

MINTER ELLISON LAWYERS............................ 137

NOODLE BOX................................................... 108

MANNINGS AV.................................................. 111

MINUTEMAN PRESS........................................ 114

NOQ.................................................................. 112

MARIES PIZZA.................................................. 108

MISTER PLY&WOOD........................................... 97

NOQ MOBILE ORDERING................................. 135

MARKET MINDS............................................... 134

MITCHELL COMMUNICATION GROUP............. 131

NORMAN CONNELL ADVERTISING................. 131

MARKETING AND BRANDING COMPANY........ 131

MJW................................................................. 133

NORTON ROSE................................................ 137

MARRS CURTAINS, BLINDS & SHUTTERS...... 111

NOSE TO TAIL DOGWASH............................... 114

MARRS CURTAINS, BLINDS & SHUTTERS...... 113

MLN - MOBILE LAPTOPS AND NOTEBOOKS.................................................... 118

MARS VENUS COACHING................................ 101

MOBILE AUTO HOSES....................................... 94

NRG LEGAL...................................................... 137

MARSH AND MAHER................................. 30, 137

MOBILE FILTRATION SERVICES....................... 113

NUMBERWORKS’NWORDS AUSTRALIA......... 101

MARSHALLS & DENT LAWYERS...................... 137

MOBILE HOSEFIXERS...................................... 113

NUTSHACK....................................................... 106

MARY RYAN’S.................................................. 118

MOBILE PLASTIC & VINYL REPAIRS.................. 94

OASIS HOME LOANS................................... 93, 98

MAS TAX ACCOUNTANTS............................ 25, 93

MOBILE TEST ‘N’ CAL...................................... 102

OCEAN MASTER INTERNATIONAL................... 108

MASONRY MAKEOVERS.................................... 96

MOEVENPICK ICE CREAM....................... 105, 108

OE DESIGN....................................................... 135

MASTER SCHOOL PORTRAITS........................ 114

MORGAN LEWIS ATTORNEYS......................... 137

OFFICEMAX........................................................ 98

MASTERCARE FRANCHISING.......................... 100

MORTGAGE CHOICE......................................... 93

OLIVER’S REAL FOOD...................................... 108

MATCHBOX...................................................... 118

MORTGAGE HOUSE........................................... 93

OMC CONNECT............................................... 131

MATTHEWSFOLBIGG....................................... 137

MOTIVITY FRANCHISING.................................... 94

OPORTO FRANCHISING................................... 108

MATTRESS CLEAN........................................... 100

MOUNTAIN DESIGNS....................................... 110

OPPOSITE LOCK................................................ 94

MATTRESSKLEEN AUSTRALIA......................... 111

MOVIEMATE AUSTRALASIA............................. 119

OPSM............................................................... 118

MAXXAM COMPUTER SYSTEMS..................... 135

MPM MARKETING SERVICES.......................... 133

OPTIMUM ASSURANCE GROUP...................... 130

MAYA MASALA................................................. 105

MR JAFFLE....................................................... 106

ORDERMATE............................................ 137, 138

MAYNARD IMAGING......................................... 131

MR RENTAL...................................................... 116

ORDIUM............................................................ 134

MBE BUSINESS SERVICE CENTRES................. 98

MR TAX REFUND................................................ 93

ORGANISE INTERNET...................................... 131

MBT FOOTWEAR.............................................. 101

MR WOW.......................................................... 100

ORIENTAL TEAHOUSE...................................... 105

MCDONALD’S AUSTRALIA....................... 105, 108

MRS FIELDS..................................................... 106

OUTBACK JACKS BAR & GRILL....................... 105

MCINNES WILSON LAWYERS.......................... 137

MSP PHOTOGRAPHY....................................... 114

OUTSIDE CONCEPTS................................. 97, 111

MCLAUGHLINS................................................. 137

MST LAWYERS................................................. 137

OVEN & BBQ CLEANING.................................. 113

MCLEAN DELMO BENTLEYS........................... 130

MUFFIN BREAK........................................ 103, 104

OVEN FAIRY...................................................... 100

MCMAHON FEARNLEY.................................... 137

MULTIWEST PAVE............................................. 112

OVENCLEAN..................................................... 100

MCW LAWYERS............................................... 137

MURFETT LEGAL.............................................. 137

OVENU...................................................... 100, 111

MEDIA M GROUP............................................. 131

MURRAY PEST & WEED CONTROL................. 111

OZ BIN CLEANING............................................ 100

NAILSNOW.COM.AU........................................... 96 NANDO’S AUSTRALIA.............................. 105, 108 NANOTEK CAR CLEANING................................ 94 NARELLAN POOLS........................................... 114 NATIONAL AUSTRALIA BANK........................... 132 NATIONAL FRANCHISE INSURANCE BROKERS (NFIB)........................................ IFC, 135 NATIONAL SALES ACADEMY........................... 138

NETSTARTER PTY LTD..................................... 135 NETWORK CAR & TRUCK RENTALS................ 116

NOVUS AUSTRALIA............................................ 94

OZ DESIGN FURNITURE................................... 118

POSTNET AUSTRALIA...................................... 114

RED ROOSTER................................................. 108

OZERENTALS................................................... 116

POWERFRONT ONLINE SUCCESS.................... 98

REDCAT PTY LTD..................................... 137, 138

OZIFIT............................................................... 110

PRD NATIONWIDE PTY LTD.............................. 115

REDCLEAN....................................................... 100

OZSPY.............................................................. 118

PRECIOUS CARGO............................................ 99

REFACEIT.......................................................... 111

OZZY TYRES....................................................... 95

PRECISION BADGES.......................................... 98

REFUND GROUP ............................................... 93

PACE LAWYERS............................................... 137

PREGGI BELLIES.............................................. 110

REGAL MATTRESS........................................... 118

PACK & SEND................................................... 118

PRESSE CAFÉ.................................................. 104

RELIANCE ROOF RESTORATION............... 97, 111

PACNET............................................................ 133

PRETZEL WORLD............................................. 108

RELOAD CONSULTING..................................... 133

PALEO CAFÉ..................................................... 104

PRETZOS RETAIL............................................. 103

RENT THE ROO................................................ 116

PAMPERED PUP............................................... 114

PRICE ATTACK................................................. 118

RENT WITH STYLE........................................... 116

PANAROTTI’S................................................... 105

PRICE WATERHOUSE COOPERS..................... 134

RESI MORTGAGE CORPORATION..................... 93

PARADISE FRESH............................................. 106

PRIMAL PANTRY...................................... 104, 107

RESICERT PROPERTY INSPECTIONS.............. 115

PARADISE SHADE UMBRELLA’S...................... 111

PRINTING BRISBANE....................................... 138

RESIDENTIAL GARAGE DOORS................. 97, 111

PARAFFINE....................................................... 118

PRISM SOLUTIONS.......................................... 135

RESSLEEP.......................................................... 96

PARASERVE CLEANING SERVICES................. 100

PRISTINE WATER SYSTEMS............................ 113

RESSLEEP........................................................ 110

PARASOL EMT.................................................. 138

PRO DIVE.......................................................... 102

RESTORED BEAUTY GETAWAYS....................... 96

PARK FIRST HOME LOANS................................ 93

PRO-AXLE AUSTRALIA....................................... 95

RESTORED BEAUTY GETAWAYS..................... 110

PARTY PLUS..................................................... 102

PROCAL........................................................... 101

RESULTS 9 LASER CLINIC................................. 96

PASTAGOGO.................................................... 108

PROFESSIONAL ADVANTAGE SERVICE... 133, 135

RESUMEONE.COM.AU..................................... 102

PAWS PET SITTERS......................................... 114

PROFESSIONAL OUTSOURCE SOLUTIONS.... 135

RESUMES FOR RESULTS PTY LTD.................. 102

PCL LAWYERS................................................. 137

PROFESSIONALS SERVICE CENTRE LTD........ 115

RESURG GROUP.............................................. 134

PEDDERS SUSPENSION.................................... 95

PROMOTEM..................................................... 131

RETAIL DOCTOR GROUP................................. 134

PENDRAGON...................................................... 98

RETAIL E-VIRONMENT PTY LTD....................... 134

PEOPLEINSITE ................................................ 135

PROPERTY PRESENTATION PROFESSIONALS............................................. 100

PEOPLOGICA PTY LTD..................................... 138

PROSELL.......................................................... 101

PERFECTLY MAID............................................. 100

PROTECT-A-WINDOW........................................ 97

PERSONALISED PET........................................ 114

PROVENDER VENDING.................................... 119

PET CAFE......................................................... 114

PUMA ENERGY................................................ 118

PET GOODS DIRECT........................................ 114

PURATAP PTY LTD............................................ 101

REVIVE PROJECTS FRANCHISE MARKETING..................................................... 134

PET MOBILE..................................................... 114

PURE HEALTH CLUBS...................................... 110

REVOLUTION CD.............................................. 118

PETS GALORE.................................................. 114

PURE+NATURAL.............................................. 108

RICHARDSON AND WRENCH.......................... 115

PETS PANTRY.................................................. 114

PUREPROTECT................................................ 111

RIDDELL CLARE CONSULTING........................ 135

PETS PARADISE............................................... 114

PWX AUSTRALIA.............................................. 135

RISK STRATEGIES............................................ 138

PETS R FUN...................................................... 114

PY FENCING....................................................... 97

ROBBINS WATSON.......................................... 137

PETSTOCK PTY LTD......................................... 114

QUEST APARTMENT HOTELS.......................... 112

ROBERT JAMES SOLICITORS.......................... 137

PFA CHARTERED ACCOUNTANTS................... 130

QUICK COLOURPRINT.COM.AU....................... 114

ROBERTS LEGAL............................................. 137

PHONE CENTRAL............................................. 119

QUICKLOCK PARTITIONS................................... 97

ROCK STAR FOR A DAY................................... 102

PICK N SAVE AUSTRALIA................................... 93

R&W REAL ESTATE........................................... 115

ROCKET SCIENCE STRATEGIC SERVICES...... 131

PIE FACE........................................................... 104

RAINE & HORNE............................................... 115

RODNEY WAYNE HAIRDRESSING.................... 109

PINSOURCE....................................................... 94

RAMP HOLDINGS............................................. 133

ROOF SEAL........................................................ 97

PIPER ALDERMAN............................................ 137

RAMS FINANCIAL GROUP.................................. 93

ROSE CORPORATE.......................................... 130

PIRTEK FLUID SYSTEMS.................................... 95

RAPPORT CLEANING SERVICES..................... 100

PITNEY BOWES SOFTWARE............................ 138

RASHAYS CAFÉ & RESTAURANT..................... 105

ROYAL COPENHAGEN ICE CREAM CONE CO. ....................................................... 107

PIXIFOTO & PORTRAIT PLACE......................... 114

RAW ENERGY CAFÉ......................................... 104

RP VENDING..................................................... 119

PIZZA CAPERS................................................. 108

RAY WHITE REAL ESTATE................................ 115

RUN PROPERTY............................................... 115

PIZZA HUT................................................ 106, 108

RE/MAX AUSTRALIA......................................... 115

RUSH HOUR AUSTRALIA PTY LTD................... 110

PIZZA TEMPTATIONS........................................ 108

REACH LOCAL................................................. 135

RUSSELL KENNEDY SOLICITORS................... 137

PIZZACUTTERS GOURMET PIZZA................... 108

READ AND EXCEED PTY LTD........................... 101

RUST FREE (AUSTRALIA)................................... 95

PJK PARTY HIRE.............................................. 102

READY STEADY GO KIDS........................... 99, 101

RYCO 24•7......................................................... 95

PKF................................................................... 130

READY STEADY PRINT..................................... 114

S & K CANDY BUFFET BARS............................ 102

PLASTER FUN HOUSE....................................... 99

REAL ESTATE INVESTAR.......................... 101, 115

S2i..................................................................... 133

PLATINUM ELECTRICAL CONTRACTORS........ 119

REALESTATE IT................................................. 135

SACO TECHNOLOGY............................... 101, 135

PLUS FITNESS 24/7......................................... 110

RECRUIT SHOP................................................ 133

SAFETYQUIP..................................................... 119

PMA SOLUTIONS............................................... 98

RECRUITMENT COACH...................................... 98

SALON EXPRESS............................................. 109

POLE DIVAS...................................................... 115

RECRUITMENT VISION....................................... 98

SALSA’S FRESH MEX GRILL.................... 107, 108

POLE PRINCESS.............................................. 110

RED BUILDING................................................... 97

SANDPIT PHOTOS............................................ 114

POOLWERX...................................................... 114

RED CHIP LAWYERS........................................ 137

SARPINO’S PIZZERIA....................................... 108

POSIGRIP........................................................... 97

RED DAY COACHING....................................... 101

SCAN CONVERSION SERVICES......................... 98

POSITIVE TRAINING SOLUTIONS..................... 138

RED ENERGY PROMOTIONS..................... 76, 115

SCHNITZ FRANCHISING PTY LTD.................... 108

POSTNET............................................................ 98

RED ROCK NOODLE BAR................................ 108

SCROOZ........................................................... 119

RETAIL E-VIRONMENT PTY LTD....................... 138 RETAIL EXPRESS.............................................. 138 REVIVE CARPET DYEING................................. 100 REVIVE PROJECTS........................................... 131

151

index

SECRETARY.COM.AU......................................... 98

SPECTRUM ANALYSIS..................................... 138

TASTE OF EUROPE.......................................... 104

SELECT CLEANING............................................ 95

SPEEDLINER AUSTRALIA................................... 95

TASTY THAI...................................................... 108

SELECT LAWN MOWING.................................. 112

SPORTSCO...................................................... 118

TASTY TRUCKS........................................ 101, 113

SENIOR HELPERS – AUSTRALIA...................... 111

SPORTYBOTS.................................................... 99

TAXASSIST.......................................................... 93

SENOR PAELLA CATERING.............................. 102

SPORTZING COURT CARE SERVICES............. 110

TECHNO TAN...................................................... 96

SERVICE INTEGRITY......................................... 133

SPRAY PAVE AUSTRALIA................................. 111

TELCOINABOX.................................................. 119

SEVEN SEAS SEAFOOD CAFE......................... 107

SPUDBAR......................................................... 108

TELECHOICE.................................................... 119

SHAPE SHOPFITTERS . ................................... 133

SSS BBQ BARNS............................................. 106

TENDER LOVING CUISINE................................ 113

SHAPLAND SWIM SCHOOLS........................... 101

ST SOFTWARE................................................. 135

TERMICAM ...................................................... 111

SHAVER SHOP................................................. 118

ST. CLAIR PARTNERS....................................... 130

TERRY WHITE CHEMISTS................................ 110

SHE FITNESS.................................................... 110

STACKS OF SNACKS....................................... 101

TESTEL............................................................. 119

SHED BOSS........................................................ 97

STAIN BUSTERS CLEANING SERVICES........... 100

THE 6P GREEN PROGRAM................................ 98

SHEDS N MORE............................................... 118

STAR COURIERS AUSTRALIA.......................... 101

THE ATHLETE’S FOOT AUSTRALIA.................. 119

SHERPA GROUP.............................................. 134

STAR MART...................................................... 118

THE BANNER LADY.......................................... 131

SHERPA SKIDS................................................... 99

STARSHOTS GLAMOUR PHOTOGRAPHY....... 114

THE BARF SHOP.............................................. 114

SHIFT 8............................................................. 138

STAX SUBS & COFFEE..................................... 108

THE BEST OF..................................................... 94

SHINE HAND CAR WASH................................... 95

STAYCLEAN HANDS PTY LTD............................ 98

THE BIG PADDLE CO.......................................... 97

SHINE IT STAINLESS........................................ 111

STEAMATIC AUSTRALIA................................... 100

THE BOOKKEEPING NETWORK ....................... 93

SHINE IT STAINLESS........................................ 113

STEEL BUILT....................................................... 97

THE CAR KIT COMPANY.................................... 95

SHINGLE INN............................................ 104, 105

STEP INTO LIFE................................................ 110

THE CEO INSTITUTE........................................... 98

SHOPINSURANCE.COM.AU..................... 133, 135

STEPHENS LAWYERS & CONSULTANTS......... 137

THE CHEESECAKE SHOP........................ 103, 107

SHOWER SURGEON........................................ 119

STIR CRAZY...................................................... 108

THE CHOCOLATE ROOM................................. 104

SIGN*A*RAMA................................................... 119

STOCKDALE & LEGGO..................................... 115

THE COFFEE CLUB.......................................... 104

SIGNS ON THE MOVE...................................... 119

STORE FINDER................................................. 135

THE COFFEE EMPORIUM................................. 104

SIGNWAVE........................................................ 119

STORYBOOK COTTAGES................................... 97

THE COMPLETE GARDEN................................ 119

SILVER CHEF LTD............................................. 132

STRATEGIC LIFESTYLE SOLUTIONS . ............... 93

THE COMPUTER MARKET............................... 101

SILVER CHEF LTD............................................. 134

STRATEGY AND ACTION.................................... 98

THE CONCRETE CUTTER.................................. 97

SIMPLY HELPING.............................................. 111

STRATHFIELD................................................... 118

THE CONFECTIONERY & PARTY SHOP .......... 119

SKEWERZ KEBABZ.......................................... 107

STRATTON FINANCE.......................................... 93

THE CONTACT GROUP...................................... 98

SKIN NATURELLE............................................... 96

STRUDDY’S SPORTS....................................... 118

THE CONTACT GROUP.................................... 133

SLATER & GORDON......................................... 137

STUDIO RED..................................................... 133

THE COUNTRY BREWER................................. 119

SLEEPY’S ........................................................ 118

STUFFLERS................................................ 99, 110

THE CREPE CAFÉ............................................. 108

SMALL FISH BUSINESS COACHING.......... 98, 133

STYNES DIXON LAWYERS............................... 137

THE DRUG DETECTION AGENCY............ 102, 119

SMALLPRINT.................................................... 113

SUBWAY® RESTAURANTS................................ 108

THE E TEAM..................................................... 110

SMART OHS..................................................... 138

SUCCESS TAX PROFESSIONALS....................... 93

THE EDGE CORPORATE STRATEGIES............. 131

SMART SAVER.................................................... 94

SUMOSALAD............................................ 107, 108

THE FAIRIES CONCEPT STORES....................... 99

SMARTLINE........................................................ 93

SUNBELT BUSINESS BROKERS........................ 98

THE FRANCHISE COMPANY............................ 133

SMITH & SONS RENOVATIONS & EXTENSIONS...................................................... 97

SUNSHINE KEBABS......................................... 108

THE FRANCHISE INSTITUTE.................... 133, 134

SUPANEWS...................................................... 118

THE FRANCHISE SHOP.................................... 134

SUPER CLEAN.................................................. 100

THE FRANCHISE WHISPERER................... 20, 134

SUPER SHOWER SEAL............................ 111, 113

THE FRENCHAMS GROUP............................... 116

SUPERFINISH EXPRESS ................................... 95

THE GOLDEN ROAST....................................... 112

SUPERGEEK.COM.AU...................................... 101

THE INK SHOP................................................. 119

SUPERIOR SERVICE......................................... 138

THE INTERFACE FINANCIAL GROUP................. 93

SUSTAINABLE DIRECTIONS............................... 97

THE IRONING ELF............................................ 113

SWAAB ATTORNEYS........................................ 137

THE LEATHER & VINYL DOCTOR....................... 95

SWEAR WORDS............................................... 131

THE LEATHER & VINYL DOCTOR..................... 100

SWIFTPOS........................................................ 138

THE LIFEWORKS GROUP................................. 110

SWIMART......................................................... 114

THE MATTRESS SUPERMARKET..................... 119

SWITCH BUSINESS............................................ 98

THE MELTING POT........................................... 106

SYNERGY BUSINESS CENTRES................ 98, 133

THE MINDERS.................................................. 111

SYRON............................................................. 135 TABATINGA......................................................... 99

THE MINDERS TOTAL BUILDING & GARDEN CARE.............................................. 112

SOUVLAKIHUT.................................................. 108

TACO BILL MEXICAN RESTAURANTS PTY LTD............................................................ 106

THE MISSING LINK NETWORK INTEGRATION................................................... 135

SPANISH DOUGHNUTS.................................... 103

TAILORMAID COMMUNICATIONS.................... 133

THE NATURAL WAY............................................ 96

SPANLINE HOME ADDITIONS............................ 97

TALBOT OLIVIER LAWYERS............................. 137

THE ORIGINAL POSTER COMPANY................. 119

SPAR AUSTRALIA LIMITED . ............................ 107

TAMAWOOD HOMES.......................................... 97

THE POULTRY PLACE...................................... 108

SPECIALIST DOORS & WINDOWS ETC............ 111

TAPS’N TOILETS............................................... 111

THE REAL LEARNING EXPERIENCE................. 102

SPECSAVERS................................................... 118

TARGET TRAINING................................... 101, 138

THE REAL LEARNING EXPERIENCE................. 138

SMOOTHIE FACTORY....................................... 107 SNAP ............................................................... 114 SNAP FITNESS AUSTRALIA.............................. 110 SNAP-ON TOOLS......................... 82, 95, 113, 118 SNOOZE....................................................118, IBC SNOWGUM . .................................................... 118 SOCCAJOEYS.................................................... 99 SOCIAL MEDIA BUSINESS BOOSTERS............. 98 SOFT STONE SCULPTURES............................ 112 SOL HOME IMPROVEMENTS..................... 97, 111 SOLOMONS FLOORING................................... 118 SOLUTIONS FRANCHISING GROUP................ 134 SONIC GOLF..................................................... 115 SOTHERTONS.................................................. 130 SOUTHERN CROSS CHAUFFEUR.................... 113

152

THE REALISE GROUP...................................... 133

UTTER PROFESSIONALS................................... 94

YOGA BUGS AUSTRALIA................................... 99

THE SHED COMPANY........................................ 97

V.I.P. HOME SERVICES............................. 100, 111

YOGURTLAND AUSTRALIA.............................. 108

THE SMOOTHIE FACTORY............................... 108

YONG REAL ESTATE........................................ 115

THE SYDNEY COFFEE SCHOOL...................... 138

V.I.P. HOME SERVICES FENCING & HOME MAINTENANCE...................... 48, 97, 111

THE TARTAN GROUP....................................... 130

VABY’S MEDITERRANEAN GRILL..................... 106

YOUR CLEANER............................................... 100

THE TIMBER DOCTOR..................................... 113

VAN GO COFFEE & JUICE................................ 107

YOUR HOME SERVICES................................... 112

THE TYRE FACTORY.......................................... 95

VAST INTERIORS.............................................. 119

YOUR LOCAL TRADESMAN............................. 112

THE UNFAIR ADVANTAGE.................................. 98

VERVE RECRUITMENT..................................... 133

YOURSIDE CLEANING SERVICES.................... 100

THEBESTOF....................................................... 98

VICTORY BLINDS..................................... 112, 113

ZAMBRERO........................................ 26, 106, 108

THEOBROMA LOUNGES.................... 70, 104, 106

VILLA & HUT..................................................... 104

ZARRAFFA’S COFFEE................................. 60, 105

THERMAWOOD.................................................. 97

VINTAGE PHOTOBOOTHS................................ 102

ZESTAPEEL- CLUB FOOD FRANCHISE............ 105

THEXTON ARMSTRONG............................ 98, 134

VIP CAR CARE.................................................... 95

ZING COMMUNICATIONS AUSTRALIA............. 131

THINKING AUSTRALIA...................................... 135

VIP LIGHTING..................................................... 97

ZOO MEDIA................................................ 86, 131

THOMSONS LAWYERS.................................... 137

VISION ALLIANCE....................................... 98, 134

ZUBIAS THREADING.......................................... 96

THRIFTY CAR RENTAL..................................... 116

VISION PERSONAL TRAINING.......................... 110

THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS....................................... 131

VISUAL UNITY................................................... 131

new zealand

VIVA LIFE PHOTOGRAPHY............................... 114

0800 2 FIX IT..................................................... 120

THYNNE & MACARTNEY.................................. 137

VMBIZ................................................................. 98

0800 SUNSHADE.............................................. 126

TILE MART........................................................ 119

VOYAGES................................................. 119, 133

1PLACE LIMITED.............................................. 140

TILE RESCUE...................................... 97, 111, 113

WAFFLE FACTORY........................................... 108

A BUYER’S CHOICE HOME INSPECTIONS...... 120

TIMBER DOCTOR............................................. 111

WAIVESTAR GROUP......................................... 133

A J PARK.......................................................... 140

TIMEZONE AUSTRALIA..................................... 102

WAIVESTAR GROUP . ........................................ 94

AA AUTO SERVICE & REPAIR........................... 120

TINT A CAR......................................................... 95

WALKER WAYLAND (WA) PTY LTD............. 16, 130

ABACUS MATHS ACADEMY LTD...................... 122

TONER ACTION WESTERN AUSTRALIA............. 98

WALKERS PARTY HIRE.................................... 102

ABC BUSINESS BROKERS............................... 139

TONI + GUY HAIRDRESSING........................... 109

WALLMASTER.................................................... 97

ACARDO WORKPLACE SAFETY SUPPLIES..... 122

TOOHEY REID CHARTERED ACCOUNTANTS.. 130

WASABI WARRIOR........................................... 107

ACCESSMAN.................................................... 120

TOOLFORCE..................................................... 113

WEBSITEGURUS.............................................. 112

ACTIONCOACH................................................ 122

TOP SNAP ....................................................... 115

WEEDING WOMEN........................................... 112

ADEN FRANCHISE GROUP.............................. 120

TOSCANIS CAFÉ BAR AND RESTAURANT....... 106

WENATEX......................................................... 111

ADVANCE FRANCHISE SYSTEMS.................... 127

TOTAL IMAGE GROUP...................................... 131

WENATEX PTY LTD............................................. 96

ADVANCE INTERNATIONAL.............................. 122

TOTAL MARKETING.......................................... 131

WENDY’S SUPA SUNDAES.............................. 108

AERIAL MASTER............................................... 120

TOTAL TOOLS............................................ 95, 119

WENDY’S MUSIC.............................................. 102

AFFILIATED BUSINESS CONSULTANTS LTD.... 140

TOTALSPAN........................................................ 97

WESTPAC BANKING CORPORATION............... 132

AGATHA PARIS................................................. 127

TOUCH UP GUYS............................................... 95

WET-SEAL MANAGEMENT PTY LTD................... 97

AIRIFY............................................................... 126

TOWFIX............................................................... 95

WHAT SCRATCH?.............................................. 95

ALU RESTORE.................................................. 126

TOYWORLD................................................ 99, 119

WHIRLWIND PRINT........................................... 138

AMAC .............................................................. 123

TRADE BOOKS BOOKKEEPING....................... 130

WHK HORWATH............................................... 131

AMAZING CLEAN NEW ZEALAND.................... 123

TRAMPOLINE GELATO............................. 107, 108

WILD CAKTUS.................................................. 106

ANCHOR FRANCHISE.............................. 123, 125

TRAXION TRAINING.................................. 134, 138

WILD CARDS & GIFTS...................................... 119

ANTHONY HARPER LAWYERS........................ 140

TRAXX CONSTRUCTION PRODUCTS................ 97

WILLIAM ANGLISS INSTITUTE.......................... 138

ANYTIME FITNESS............................................ 125

TRESSCOX LAWYERS...................................... 137

ANZ................................................................... 139

TRIOS WRAPS.................................................. 108

WIRED & WIRELESS SOLUTIONS INTERNATIONAL............................................... 135

TRIPLE O PROPERTY MAINTENANCE............. 115

WIRELESS ANYWHERE GROUP...................... 119

APOLLO ACCOUNTING.................................... 139

TROPICAL PLANT RENTALS...................... 98, 116

WISEWOULD MAHONY.................................... 137

APPARELMASTER............................................ 122

TRUSONIC........................................................ 102

WOK ME........................................................... 108

ARCHGOLA...................................................... 126

TSG FRANCHISE MANAGEMENT PTY LTD...... 119

WOKINABOX..................................................... 108

ARMSTRONG SMARTER SECURITY................ 122

TT GROUP COMMUNICATIONS....................... 135

WOOLLAM CONSTRUCTIONS......................... 133

ASB................................................................... 139

TU PROJECTS.................................................. 133

WORKFORCE EXTENSIONS............................... 98

ASB BUSINESS BANKING................................ 139

TUTTI FRUTTI.............................................. 65, 107

WORKFORCE EXTENSIONS............................. 102

ASCO AGMEN-SMITH LAWYERS..................... 140

TWINKLE TOE BABY HAND & FEET SCULPTURES..................................................... 99

WORKOUT WORLD.......................................... 119

AT YOUR REQUEST.......................................... 126

WORLD OF MATHS.......................................... 102

AUSSIE FARMERS DIRECT............................... 123

ULTRA TUNE . .................................................... 95

WORLDWIDE ONLINE PRINTING...................... 114

AUSTVENDING PTY LTD................................... 128

UN CAFE BAR................................................... 104

WRAY ORGANICS............................................. 107

AUTO ONE........................................................ 120

UNCLUTTER GUTTERS.................................... 100

XOCOLATI......................................................... 104

AVIS RENTAL.................................................... 127

UNITED HOME SERVICES................................ 111

XPRESSO DELIGHT PTY LTD..................... 98, 110

BABY ON THE MOVE....................................... 122

UNITED PETROLEUM....................................... 119

XPRESSO MOBILE CAFE.......................... 104, 113

BAKERS DELIGHT NZ....................................... 124

UNIVERSAL APPROACH.................................. 131

XQUISITO . ....................................................... 108

BALDWINS........................................................ 140

UNSCRATCH THE SURFACE.............................. 97

XXX SECURITY SERVICES................................ 138

BANK OF NEW ZEALAND................................. 139

URBAN BURGER.............................................. 108

YARRA VALLEY FARMS............................ 107, 113

BANNISTER & VON DADELSZEN..................... 140

UTICOLOR.......................................................... 95

YELLOW EXPRESS..................................... 98, 101

BARK BUSTERS............................................... 126

YOU CAN BAKE IT............................................ 104

APEX GENERAL LIMITED.................................. 140

153

index

154

BARLEY INSURANCE............................... 139, 140

CLUB PHYSICAL.............................................. 125

EXCEED HOME NETWORK...................... 121, 126

BATHROOM DIRECT........................................ 126

COBB & CO...................................................... 124

EXPENSE REDUCTION ANALYSTS................... 122

BATHROOM WAREHOUSE............................... 127

COFFEE CULTURE............................................ 124

EXPRESS BUSINESS GROUP.......................... 126

BB’S CAFÉ........................................................ 124

COLLIERS INTERNATIONAL............................. 139

EXPRO.............................................................. 139

BBX MANAGEMENT......................................... 122

COLORGLO INTERNATIONAL.......................... 120

BDO.................................................................. 139

COLOURPLUS.................................................. 127

EXTREME AUTOMOTIVE PARTS DISTRIBUTORS................................................. 120

BDS CHARTERED ACCOUNTANTS.................. 139

COLUMBUS COFFEE....................................... 124

BEDPOST......................................................... 127

COMPLETE FIRST AID SUPPLIES..................... 122

BELL GULLY..................................................... 140

COMPUTER SOLUTIONS SALES & SERVICE... 123

BELLA VISTA ACCOMODATION....................... 126

COMPUTER TROUBLESHOOTERS.................. 123

BEST WESTERN............................................... 126

CONTACT ROCKGAS....................................... 126

BETTA RENTAL CARS...................................... 127

CONTOURS...................................................... 125

BETTER BUSINESS INSTITUTE........................ 139

COOKIE TIME................................................... 125

BEVINCO.......................................................... 122

COOKRIGHT KITCHEN SERVICES................... 123

BIG PADDLE COMPANY................................... 122

COOLSPOT UNLIMITED................................... 128

BIN INN RETAIL GROUP................................... 127

COOLTIME LTD ................................ 121, 122, 126

BLACK FOREST WAFFLE HUT......................... 125

COONEY LEES MORGAN................................. 140

BLACKER SMITH & CO..................................... 139

CORESTEEL BUILDINGS.................................. 121

BNZ................................................................... 139

CORPORATE CABS.......................................... 122

BOOKENDS LTD............................................... 123

CORPORATE CABS.......................................... 126

BOOKENDS NEW ZEALAND............................ 122

CORPORATE CABS.......................................... 128

BOTHERWAY LEGAL........................................ 140

CREATV............................................................ 139

BOTTING LEGAL............................................... 140

CREST COMMERCIAL CLEANING LTD............ 123

BREAKERS CAFÉ & BAR.................................. 124

CRESTCLEAN................................................... 122

BREATHE LIFE LIMITED.................................... 140

CREW CUT....................................................... 126

BRUCIES LAWNMOWING & GARDEN CARE.... 126

CREWCUT........................................................ 123

BRUMBY’S GO!................................................ 124

CROWE HORWATH.......................................... 139

BRUMBY’S BAKERIES LIMITED........................ 124

CRUST GOURMET PIZZA................................. 125

BUGGER CAFE................................................. 124

CUMULO9........................................................ 139

BURGER WISCONSIN...................................... 125

CUTSHOP......................................................... 121

BURGERFUEL................................................... 125

DANIEL HUNT & ASSOCIATES......................... 139

FRASER POWRIE BARRISTERS & SOLICITORS.................................................. 141

BUSINESS NETWORK INTERNATIONAL.......... 139

DAVENPORTS HABOUR LAWYERS................. 140

FREEDOM COMPANION DRIVING SERVICES.. 126

BUSY BEE CLEANING SERVICES.................... 123

DECK AND FENCE PRO................................... 121

FRIDGE FREEZER ICE BOX.............................. 127

BUSY BOOKKEEPING...................................... 120

DEIRDRE WATSON, BARRISTER...................... 140

FRITZ WEINERS................................................ 125

BY NATURE...................................................... 127

DELOITTE......................................................... 139

FRONTRUNNER................................................ 127

CACI......................................................... 120, 125

DESIGN IMPORTANCE..................................... 122

FRUIT WORLD.................................................. 125

CAD PARTNERS....................................... 122, 139

DIAMOND FUSION............................................ 121

FURNITURE COURT......................................... 127

CAFE 2U........................................................... 126

DIGITAL FISHBOWL.......................................... 139

GAZE BURT LAWYERS..................................... 141

CAFÉ BOTANNIX............................................... 124

DISTRIBUTION INTERNATIONAL...................... 122

GCA LAWYERS................................................. 141

CAFE2U NZ PTY LTD........................................ 124

DOLLAR VALUE................................................ 127

GEEKS ON CALL.............................................. 123

CAL SYSTEMS.................................................. 120

DOMINO’S PIZZA.............................................. 125

GEEKS ON WHEELS......................................... 123

CARL’S JR........................................................ 124

DONUT KING.................................................... 125

GENERATION HOMES...................................... 121

CARSON FOX BRADLEY.................................. 140

DONUT KING NZ.............................................. 125

GEO OP............................................................ 139

CARTRIDGE WORLD........................................ 123

DREAM DOORS................................................ 121

GIBSON SHEAT LAWYERS............................... 141

CASH CONVERTERS................................ 120, 127

DRI WASH ‘N GUARD....................................... 120

GIGGLE TV........................................................ 120

CASHBOX......................................................... 127

DRIVING MISS DAISY....................................... 126

GJ GARDNER................................................... 121

CDQ COMMUNICATION DESIGN..................... 139

DUNCAN COTTERILL LAWYERS...................... 140

GLAISTOR ENNOR........................................... 141

CEILING MASTER............................................. 123

DVDNOW KIOSKS............................................ 127

GLOBAL SAFE NEW ZEALAND........................ 128

CENTRAL LANDSCAPE & GARDEN SUPPLIES.............................. 120, 126

DYMOCKS........................................................ 127

GLORIA JEAN’S COFFEES............................... 124

EC CREDIT CONTROL...................................... 139

GODFREYS....................................................... 127

CHARTIS........................................................... 140

ECO INSULATION............................................. 126

GOLDEN NUTS FRANCHISING NZ LTD............ 125

CHESTER GRAY CHARTERED ACCOUNTANTS.139

ECOMIST.......................................................... 122

GOODWIN TURNER LAWYERS LTD................. 141

CHIPMONKS PLAYLAND & CAFÉ..................... 122

ECOTEC SYSTEMS.......................................... 126

GOVETT QUILLIAM........................................... 141

CHOCOLATERIA™ SAN CHURRO................... 124

EGG MATERNITY.............................................. 127

GRAFFITI DOCTOR........................................... 122

CINDERELLA LIMO........................................... 127

EMBROIDME..................................................... 122

GRANITE TRANSFORMATIONS........................ 121

CITY CAKE COMPANY...................................... 124

ENABLEME LTD................................................ 120

GRANT THORNTON NEW ZEALAND................ 139

CIVIC VIDEO...................................................... 127

ENVIRO CLEAN & RESTORATION.................... 123

GRAPHIC CAFÉ................................................ 140

CLEAN PLANET FRANCHISE LTD..................... 123

ENZED.............................................................. 120

GRASSHOPPER SOCCER................................ 122

CLEANCORP FRANCHISE SYSTEM................. 123

ESQUIRES COFFEE HOUSE............................. 124

GREEN ACRES................................................. 126

CLEANTASTIC COMMERCIAL CLEANING........ 123

EVEREST GROUP LTD...................................... 140

GREEN ACRES FRANCHISE GROUP............... 123

FASTWAY COURIERS NZ.................................. 122 FIBRENEW........................................................ 126 FIFO CAPITAL................................................... 120 FINAL TOUCH................................................... 120 FIREWATCH LIMITED........................................ 121 FIRST CLASS ACCOUNTS................................ 120 FIX IT BUILDING SERVICES.............................. 121 FIXIT BUILDING SERVICES............................... 126 FLETCHER ALUMINIUM.................................... 121 FLIP OUT NEW ZEALAND................................. 127 FLO2CASH....................................................... 122 FLOORING DESIGN LTD........................... 121, 126 FMK KERATIN HAIR STRAIGHTENING SALON.............................................................. 125 FOOT MECHANICS........................................... 125 FOOTLOOSE..................................................... 127 FOREVER GREEN............................................. 125 FORTUNE MANNING LAWYERS....................... 140 FRANCHISE ACCOUNTANTS........................... 139 FRANCHISE COACH......................................... 140 FRANCHISE INFINITY........................................ 139 FRANCHISE RELATIONSHIPS INSTITUTE......... 140 FRANCHISE SOLUTIONS.................................. 140 FRANCHIZE CONSULTANTS .......................... 140

GREEN CLEEN................................................. 123

JIM’S TEST & TAG............................................ 122

MEDITERRANEAN FOOD WAREHOUSE........... 125

GREEN DOOR COMMISSION FREE REAL ESTATE................................................... 127

JIM’S TEST & TAG............................................ 126

MEGA CAFÉ...................................................... 124

JIM’S TREES & STUMP REMOVAL................... 126

MEGA SERVICES...................................... 122, 140

GROUTPRO...................................................... 121

JONES LANG LASALLE.................................... 139

MEGAZONE LASER GAMES............................. 124

GROUT PRO............................................. 123, 126

JUMP SWIM SCHOOLS.................................... 123

METICULOUS HOME SERVICES.............. 123, 126

GUTHRIE BOWRON.......................................... 128

JUMPING BEANS INTERNATIONAL.................. 122

MEXICALI.......................................................... 125

HABITUAL FIX................................................... 125

JUST CABINS........................................... 121, 127

MIDAS NEW ZEALAND..................................... 120

HAMMER HARDWARE...................................... 121

JUST CUTS....................................................... 120

MIKE PERO MORTGAGES................................ 120

HANDY RENTALS............................................. 127

JUST LOANS.................................................... 120

MIKE PERO REAL ESTATE LIMITED . ............... 127

HARCOURTS.................................................... 127

K & B MANNINEN LTD...................................... 128

MINI TANKERS.................................................. 122

HARDY’S HEALTH STORES...................... 125, 128

KEA KIDS CLUB................................................ 123

MINI TANKERS FUELS & OILS.......................... 120

HARMANS LAWYERS....................................... 141

KEEP IT SAFE................................................... 140

MISTER MINIT................................................... 128

HARRIS TATE.................................................... 141

KEITH GOODALL & ASSOCIATES..................... 139

MITRE 10.......................................................... 121

HARRISONS CARPET ONE...................... 126, 128

KELLY SPORTS................................................ 123

MOBILE HAND CAR & MARINE GROOMING.... 126

HARRISONS ENERGY SOLUTIONS.................. 126

KENSINGTON SWAN........................................ 141

MODA LTD........................................................ 121

HARVEY WORLD TRAVEL ............................... 128

KGA LIMITED.................................................... 139

MONEY CONCEPTS NEW ZEALAND............... 122

HAYES KNIGHT NORTH LTD............................ 139

KINETIC ELECTRICAL....................................... 121

MONTGOMERY CONSULTANTS LTD............... 139

HEALTH SMART HEAT PUMPS......................... 126

KITCHEN STUDIO............................................. 121

MOTIVITY FRANCHISING.................................. 120

HEALTHY AIR.................................................... 126

KITCHENS REFRESHED................................... 121

MR FENCERS SYSTEMS LTD........................... 121

HELIUM WORK SEARCH.......................... 122, 139

KIWIHOST......................................................... 122

MR GREEN AUCKLAND................................... 126

HELL................................................................. 124

KIWIKRANE....................................................... 124

MR PLUMBER................................................... 121

HERTZ.............................................................. 127

KIWIYO............................................................. 125

MR RENTAL...................................................... 127

HESKETH HENRY............................................. 141

KWIK KERB....................................................... 126

MR SANDLESS NZ........................................... 121

HEWITT SCALETTI WATERS............................. 139

LA PORCHETTA NZ.......................................... 124

MR WHIPPY...................................................... 125

HIRE A HUBBY................................................. 126

LANDMARK HOMES NZ LTD............................ 121

MR WOO SUSHI............................................... 125

HOG’S BREATH CAFÉ...................................... 124

LASER ELECTRICAL GROUP........................... 121

MUFFIN BREAK................................................ 124

HOLLAND & BARRETT..................................... 125

LASER PLUMBING........................................... 121

MUZZ BUZZ...................................................... 124

HOLLYWOOD BAKERY..................................... 124

LATITUDE HOMES............................................ 121

MY GYM........................................................... 123

HOME INSTEAD SENIOR CARE........................ 126

LAWN FIX.......................................................... 126

MYHR LTD........................................................ 140

HOME PLUS..................................................... 126

LAZERBIKE....................................................... 127

NAKED POOL COMPANY LTD.......................... 121

HONDA............................................................. 120

LCF FUN LANGUAGES..................................... 123

NAVIGATION HOMES........................................ 121

HORIZON HOMES............................................ 121

LEADERSHIP MANAGEMENT........................... 122

NEED A NERD.................................................. 122

HOTONDO HOMES.......................................... 121

LENARD’S......................................................... 125

NEED A NERD.................................................. 123

HRV VENTILATION............................................ 121

LENNIE & ASSOCIATES.................................... 139

NEW YORK DELI............................................... 124

HUMITECH........................................................ 122

LIFETIME DISTRIBUTORS................................. 123

NEW ZEALAND HEAT PUMPS.......................... 121

HUMPHRIES ASSOCIATES LTD................ 120, 139

LIME JUICE BAR............................................... 125

NEW ZEALAND HOME LOANS......................... 120

HUNTER & CO.................................................. 141

LINK BUSINESS BROKERS.............................. 140

NEW ZEALAND LETTING AGENTS........... 122, 127

HYDRAULINK.................................................... 121

LINK BUSINESS SERVICES.............................. 122

NEW ZEALAND NATURAL ICE CREAM............. 125

ICON COFFEE................................................... 124

LIQUORLAND................................................... 128

NEW ZEALAND POST & KIWIBANK.................. 120

ILLY ESPRESSO BAR........................................ 124

LITTLE DRIBBLERS........................................... 127

NEW ZEALAND POST LIMITED......................... 122

IMAGE CENTRE LIMITED.................................. 141

LITTLE KICKERS............................................... 123

NIGHT ‘N DAY FOODSTORES.......................... 128

IMPORT4LESS.................................................. 120

LJ HOOKER GROUP LTD.................................. 127

NIGHT’N DAY FOODSTORES........................... 125

INNOVATIVE INTERIORS LTD............................ 126

LJS FISH AND CHIPS RESTAURANT................ 125

NOT BIG ENOUGH........................................... 125

INSPIRED ACCOUNTANTS............................... 139

LOCKWOOD HOMES....................................... 121

NOVUS............................................................. 120

INSPIRED LEARNING SYSTEMS.............. 139, 140

LOLITA S.A........................................................ 128

NUMBERWORKS’NWORDS............................. 123

INSULTECH GROUP......................................... 126

LOLLIPOPS PLAYLAND & CAFÉ............... 123, 124

NZ FLOORSANDING CO................................... 121

ISSIMO.............................................................. 128

LONE STAR....................................................... 125

OFFICE PRODUCTS DEPOT............................. 122

IZARD WESTON................................................ 141

LOVEN.............................................................. 123

OIL CHANGERS NEW ZEALAND...................... 120

JACKSON RUSSELL......................................... 141

LUSH LASHES.................................................. 120

ONLINE RESULTS............................................. 141

JAMAICA BLUE NZ........................................... 124

MACDONALD LEWIS LAW................................ 141

OPORTO NEW ZEALAND................................. 125

JAMES & WELLS INTELLECTUAL PROPERTY. 141

MACKY ROBERTON......................................... 141

PACIFIC SIMULATORS 2010 LIMITED............... 123

JAMES MARX HYPNOSIS................................. 125

MAD BUTCHER................................................ 125

PACK & SEND................................................... 122

JANI KING (NZ) LTD.......................................... 123

MAG & TURBO WAREHOUSE.......................... 120

PALEO CAFÉ..................................................... 124

JELLYBEANS MUSIC NZ................................... 122

MAGNETITE...................................................... 121

PALMERS.......................................................... 128

JENNIAN HOMES............................................. 121

MANDEVILLE MARKETING............................... 122

PALMERS GARDEN WORLD............................ 126

JESTERS FRANCHISING.................................. 124

MARKHAMS CLARKE CRAW .......................... 139

PAPER PLUS..................................................... 128

JESTERS PIES.................................................. 125

MARSHALL BATTERIES.................................... 120

PARA RUBBER................................................. 128

JET CLEANING SERVICES............................... 123

MATHZWISE..................................................... 123

PARALLEL DIRECTIONS................................... 140

JETTS FITNESS 24/7........................................ 125

MAZDA NEW ZEALAND.................................... 120

PARAMOUNT SERVICES.................................. 123

JIM’S MOWING................................................. 126

MCDONALDS RESTAURANTS NEW ZEALAND.125

PEGASUS RENTAL CARS................................. 127

155

index

156

PIMP MY LAWN................................................ 126

SIMPLICITY VENDING....................................... 128

THE MOVING BOX GUY.................................... 126

PINKFIT............................................................. 121

SIMPLIFOOD..................................................... 128

THE NATIONAL BANK OF NEW ZEALAND....... 139

PIRTEK.............................................................. 120

SIMPLY SQUEEZED.................................. 123, 125

THE NZ HOUSE INSPECTION COMPANY........ 127

PIT STOP.......................................................... 120

SIMPSON GRIERSON....................................... 141

THE NZ MANUKA EGG COMPANY................... 125

PIZZA HUT........................................................ 125

SITEFINDERS.................................................... 127

PLACEMAKERS................................................ 121

THE ORIGINAL CALIFORNIA BURRITO COMPANY........................................................ 125

PLUMB’IN......................................................... 121

SKIDS – SAFE KIDS IN DAILY SUPERVISION LTD............................................ 123

POOLWERX...................................................... 127

SMALL BUSINESS ACCOUNTING............ 120, 122

THE RADIO NETWORK..................................... 141

POSTSHOP KIWIBANK..................................... 128

SMALLPRINT NZ............................................... 123

THE SHOT MOBILE.......................................... 127

PREP & PAINT PRO.......................................... 121

SMITHS SPORTS SHOES................................. 128

THE SWEETEST LITTLE CHOCOLATE SHOP... 128

PRESTIGE HOME GROOMERS........................ 123

SNAP FITNESS 24/7......................................... 125

THE TOUCH UP GUYS..................................... 120

PRINTING.COM................................................ 127

SNAP PRINTING....................................... 122, 127

THE TRUSTY DELIVERY CO............................. 123

PROPERTY INDEPTH....................................... 127

SNAP-ON TOOLS....................................... 82, 120

THE WHEEL MAGICIAN LTD............................. 120

PROPERTYSCOUTS......................................... 122

SNOREPRO NEW ZEALAND............................. 125

THEOBROMA CAFES, LOUNGES AND BARS.. 124

PROTECTA GLASS LIMITED............................. 122

SOFTWASH...................................................... 123

THERMAWOOD................................................ 121

PROVENDER NZ............................................... 128

SPAGALIMIS ITALIAN PIZZERIA........................ 125

THERMAWOOD ............................................... 126

PROVISTA BALUSTRADE SYSTEMS................ 121

SPECSAVERS NEW ZEALAND......................... 128

THEXTON ARMSTRONG.......................... 122, 140

PURE PROTECT............................................... 126

SPEEDY SIGNS................................................. 122

TINT PRO.......................................................... 121

QJUMPERS....................................................... 122

SPIDERMAN..................................................... 126

TONI&GUY........................................................ 120

QUEST SERVICED APARTMENTS (NZ) LTD...... 126

SPOUTING ON THE SPOT................................ 121

TOP SNAP........................................................ 127

QUINOVIC PROPERTY MANAGEMENT............ 127

SPYGLASS GROUP LIMITED............................ 141

TOYHIRE........................................................... 123

RACK N ROLL RIBS.......................................... 125

STAPLES RODWAY CHRISTCHURCH...... 139, 140

RAINAWAY SPOUTING ON THE SPOT..... 121, 126

STEWART GERMANN LAW OFFICE................. 141

RAINCATCHER SYSTEMS................................ 121

STIHL SHOP..................................................... 128

RAINEY COLLINS.............................................. 141

STIRLING SPORTS........................................... 128

RAPID LAWN.................................................... 126

STORAGE BOX................................................. 127

RAY WHITE REAL ESTATE................................ 127

STREETWISE COFFEE...................................... 124

RE/MAX NEW ZEALAND................................... 127

STRETCH-N-GROW......................................... 123

REACH MEDIA NEW ZEALAND LTD................. 140

SUBWAY........................................................... 125

READY STEADY GO KIDS......................... 123, 127

SUCKIE MOTO FRANCHISING LTD.................. 120

REALSURE THE HOUSE INSPECTORS............ 127

SUMOSALAD.................................................... 125

REALTY RETURNS, THE PROPERTY IMPROVERS..................................................... 121

SUNBRIGHT LAMP DISTRIBUTORS................. 121

REFRESH RENOVATIONS................................. 121

SUPER SHUTTLE.............................................. 122

RENT-A-DENT................................................... 127

SUPERBUILD.................................................... 121

RENTED.ORG.NZ...................................... 121, 127

SWIMART POOL & SPA SERVICES................... 127

RESIN WELD..................................................... 120

SWITCH BUSINESS.......................................... 140

RESUME ONE................................................... 122

TACA NZ........................................................... 121

REZLAB GROUP HOLDINGS............................ 121

TACKLEBOX..................................................... 128

RIGHT WAY....................................................... 139

TAKE NOTE....................................................... 128

RIPPED ORANGE.............................................. 140

TALL POPPY REAL ESTATE.............................. 127

ROBERT HARRIS CAFÉ.................................... 124

TASMAN INSULATION...................................... 121

RODNEY WAYNE.............................................. 120

TEETH WHITENING ASSOCIATES.................... 120

ROOM2RENT............................................ 121, 127

TELCOINABOX.................................................. 122

RUGBYTOTS NZ............................................... 127

THE 2 N’5 SHOP............................................... 128

RUNAWAY SPOUTING ON THE SPOT.............. 126

THE ALTERNATIVE BOARD............................... 122

SADDLERY WAREHOUSE................................ 128

THE ATHLETES FOOT....................................... 128

SAFE T SUPPLIES..................................... 122, 128

THE BARN COMPANY...................................... 121

SANDFIELD INFORMATION SYSTEMS............. 140

THE BUSINESS ENGINE................................... 140

SARAH PILCHER THE FRANCHISE LAWYER... 141

THE CHEESECAKE SHOP................................ 125

SEAL A FRIDGE................................................ 126

THE CHRISTMAS HEIRLOOM COMPANY........ 128

SELECT CLEANING.......................................... 123

THE COFFEE CLUB.......................................... 124

SELECTOR LTD................................................ 140

THE COFFEE GUY............................................ 124

SHAKY ISLES COFFEE CO............................... 124

THE COFFEE SHOT.......................................... 124

SHED BOSS...................................................... 121

THE DRUG DETECTION AGENCY (TDDA)........ 123

SHINGLE INN CAFÉ.......................................... 124 SHOE CLINIC.................................................... 128

THE FISHMONGER SEAFOOD DELICATESSEN ............................................... 125

SIERRA COFFEE............................................... 124

THE FRANCHISE COACH................................. 140

ZEBRA ACCOUNTING...................................... 139

SIGNATURE HOMES......................................... 121

THE INTERFACE FINANCIAL GROUP............... 120

ZEXX NZ............................................................ 125

SILVER CHEF LTD............................................. 139

THE MEDIATOR................................................ 140

ZONES LANDSCAPING SPECIALISTS.............. 126

SUPER LIQUOR HOLDINGS............................. 125

THE PITA PIT..................................................... 125

TOYWORLD...................................................... 128 TRIPLE O PROPERTY MAINTENANCE............. 127 ULTRA SCAN.................................................... 127 UNITED VIDEO.................................................. 127 UPPER HUTT CITY COUNCIL........................... 140 URBAN TURBAN NEW ZEALAND..................... 125 URLICH MCNAB KILPATRICK........................... 141 UVTEC.............................................................. 122 V.I.P. HOME SERVICES............................. 123, 126 VALENTINES RESTAURANTS........................... 125 VENLUREE........................................................ 122 VERSATILE HOMES AND BUILDINGS............... 122 VIDEO EZY........................................................ 127 VITAL CARE LTD............................................... 128 VITAL CARE NEW ZEALAND............................. 122 W GARTSHORE LTD......................................... 140 WAIPUNA HOTEL & CONFERENCE CENTRE... 140 WALKER & CO.................................................. 141 WARMUP NEW ZEALAND................................ 122 WAXNLASER.................................................... 120 WESTPAC NEW ZEALAND....................... 139, 140 WET SEAL......................................................... 122 WHATS UP HOUSE INSPECTIONS................... 127 WHK................................................................. 139 WHOLLY BAGELS & PIZZA............................... 125 WINDOW CLEANING PLUS.............................. 126 WINDOW DRESSINGS...................................... 122 WINDOW TREATMENTS................................... 126 WOOLGRO....................................................... 126 XPRESSO DELIGHT.......................................... 124 YARD ART & MOULDS INTERNATIONAL.......... 126 YÖGG............................................................... 125 YOUNG READ WOUDBERG LIMITED............... 139 Z ENERGY........................................................ 128 ZEALD WEBSITE DESIGN................................. 140

JOIN THE

DREAM TEAM

Vendor finance now available* *Available to approved applicants.

We are looking for dynamic people who love dealing with others and are passionate about retailing.

The Snooze brand has a strong history of over 40 years in retailing and has built a very solid franchise system.

We provide franchise partners with a stable platform to start their business and offer support across the entire business including: • Marketing and Promotional Support • Product Development and Buying Power • Proven operating system that includes comprehensive product and sales training For more details • Business Management support from our on the ground visit snooze.com.au field team or email • Assistance in site selection and property negotiations franchising@snooze.com.au • Business finance available to approved applicants or call the

Support Centre on (03) 9830 4166

It’s amazing what a little snooze can do. snooze.com.au

Want to get into Franchising?

Come to the Franchising Expo in your city.

Secure your free ticket today at www.franchisingexpo.com.au using code BUSFRAN Sydney Royal Hall of Industries, Moore Park, 18-20 March Perth Perth Convention Centre, 6-7 May Brisbane Brisbane Convention Centre, 23-24 July Melbourne Melbourne Exhibition Centre, 26-28 August

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