2017 Aus & NZ Business Franchise Directory

2017

FRANCHISE DIRECTORY THE MOST COMPREHENSIVE FRANCHISE DIRECTORY

$9.95 AUD, $11.95 NZD (INC. GST)

Australia is open for business and the forecast is for further growth

SPECIALIST FRANCHISING, LICENSING AND DISTRIBUTION

The 2015 updates to the Franchising Code have now been in place for some time and further changes introduced with unfair contract provisions under the Australian consumer laws.

Minimise your risk and ensure your compliance to avoid fines and penalties.

We act for local Australian and International franchisors and master franchisees, as well as acting for overseas companies looking to establish business in Australia.

We offer fixed fees based on the scope of work so you can budget with certainty for your legal costs MEMBER: International Franchise Lawyers Association (IFLA); Franchise Council of Australia (FCA); US Commercial Service.

We provided advice to companies and individuals in: t International franchising and assisting overseas companies to establish business in Australia. t Master franchise rights. t Dispute resolution – solutions and strategies. t Franchise advice – fixed fee reports. t Sale or purchase of franchise systems. t Trademark and intellectual property (IP) advice. t Company structuring. t Business modelling – franchising, Branchising, licensing, distribution and agency Agreements. t Employment law. t Consumer law and ACCC advice.

We have a network of franchise consultants to assist our clients to establish their brand and franchise systems.

ROBERT TOTH Partner - Accredited Business Law Specialist | MARSH&MAHER Level 2, 100 Wellington Parade, East Melbourne, Victoria, 3002 PH: 03 9604 9400 | FAX: 03 9419 7735 | Email: rxt@marshmaher.com.au

From the

Editor W

elcome to the 2017 edition of the Australia and New Zealand Business Franchise Directory.

This Directory is here to guide you through all stages of your franchise journey. Inside you will find many informative articles including ‘What is Franchising’, followed by chapters on franchise legislation, developing a business plan, funding your franchise purchase, employing staff for the first time, succession planning, asset protection and also growing and developing your franchise and you. We finish with chapters from the Franchise Council of Australia and Franchise Association of New Zealand, both of which have provided comprehensive information about their respective organisations and the benefits of membership.

In addition to the collection of educational articles, the back of the Business Franchise Directory features an array of information. It highlights the many types of franchise systems available, as well as franchising professionals and helpful resources.

Whether you are simply investigating the different types of franchises available or about to become a franchisee for the first time, this Directory will be a great source of information. We hope you enjoy your journey to becoming a member of the Australian or New Zealand franchise community.

Joanne Tuffy

Purchasing your first franchise is only the start of a continuous journey in business ownership and we have included chapters that detail how to survive your first 12 months in franchising and also how to achieve franchise success.

2000

business listings See page 79 for categories

CONTENTS

CHAPTER 1

9

Is Franchising Right For You?

The Asia-Pacific Centre for Franchising Excellence was launched by Griffith University in March 2008, formalising the University’s commitment to franchising research and education. Its aim is to help advance franchise sector best practice through independent research, education and the dissemination of information via the Centre’s website.

Led by one of the world’s leading and most highly respected franchise researchers Professor Lorelle Frazer, the Centre works to transform research findings into practical outcomes for business. Centre members actively engage with key government bodies and franchise associations across the AsiaPacific, as well as with other franchise academics across the globe.

CHAPTER 2

13

THE FRANCHISING CODE OF CONDUCT at a glance

Dr Michael Schaper is Deputy Chair of the Australian Competition and Consumer Commission— the agency responsible for enforcing the Franchising Code of Conduct and educating franchising participants about their rights and obligations.

Dr Schaper is an Adjunct Professor with Curtin University in Western Australia, and chairs the advisory board of Griffith University’s Asia-Pacific Centre for Franchising Excellence. He is a previous president of the Small Enterprise Association of Australia & New Zealand, and has extensive experience in the area of small business. His previous roles include Small Business Commissioner for the ACT and Dean of Murdoch University Business School.

CHAPTER 3

17

Franchising & the Law

Chris Verebes, Special Counsel, specialises in franchising law. As a member of the Franchising Council of Australia, Chris acts for and advises franchisors operating franchise systems, and franchisees that own or are considering buying a franchised business.

Cherry Tan, Lawyer, has a broad range of experience in the area of corporate and commercial law.

Madgwicks is a Melbourne-based business law firm with highly experienced legal professionals, providing outcome focused legal solutions for organisations and individuals.

CHAPTER 4

23

The importance of a Business Plan

Ian Watt is the Senior Business Development Manager - Franchising, NSW & ACT at Westpac. He specialises in the franchise sector, working closely and assisting many franchise brands grow and maintain their network. He holds a Bachelor of Business, Diploma of Franchising and is a CPA. Westpac continues their long-term commitment to franchising in Australia through a national network of franchise specialist business bankers who are able to deal with the specific needs of the franchise sector.

CONTENTS

CHAPTER 5

27

Women in Franchising

Corina Vucic has been involved in the franchising industry for more than 15 years. Corina is the 2012 FCA Woman in Franchising (Vic/Tas) and a Victoria Chapter Committee member of the Franchise Council of Australia. Corina is an experienced and highly qualified mentor, trainer and business coach.

FC Business Solutions is an integrated consultancy firm specialising in developing, growing and marketing franchise systems. A professional team provides expert service exclusively to the franchise community, in system development, marketing and communications, business health checks, and business operations.

CHAPTER 6

33

funding your franchise

James Scurr is the Founder and Managing Director of Cashflow It, a specialist equipment finance company and the only equipment-funder focused solely on the Australian franchise industry.

Spending almost a decade as a successful multi-unit franchisee for companies, including Boost Juice Bars, and other independently owned businesses, James has extensive franchising and small business experience, as well as an acute understanding of franchisee’s requirements.

CHAPTER 7

37

HOW TO SURVIVE THE FIRST 12 MONTHS IN YOUR NEW BUSINESS

Sharon Jurd is a highly respected international best-selling author and a seasoned Entrepreneur, Growth Strategist and Success Coach. She is passionate about helping people grow their business fast by giving them financial freedom, and the choice to live the life they deserve.

Sharon Jurd Events is committed to changing people’s lives. Being the founder of the 12 Week Business Academy, they provide an opportunity for everyone to benefit from real life business strategies.

CHAPTER 8

41

Succession Planning – Thinking About The End Game

Mark Sherry, LLB (Hons), BCom, is a Partner with Harmans Lawyers New Zealand. He leads the commercial and property team, specialising in franchising, hospitality, rural law, property matters and asset protection.

Harmans is a full service legal firm providing excellent service and advice, allowing Harmans to develop long-term, solid relationships with their clients.

CONTENTS

CHAPTER 9

45

Getting it right from the start – complying with workplace laws

The Fair Work Ombudsman (the FWO) is Australia’s national workplace relations regulator responsible for ensuring compliance with Australia’s workplace laws and promoting productive and cooperative workplace relations. The FWO supports Australian workplaces to be compliant, productive and inclusive. Lynda’s branch leads the FWO’s work to build capability in Australian workplaces and promote a culture of conscious compliance with workplace laws. This includes providing the community with practical and accessible information that is easy to understand and apply and undertaking activities that detect and deter unlawful workplace behaviours; including taking proportionate enforcement action when appropriate.

CHAPTER 10

49

asset protection & taxation

McLean Delmo Bentleys is a leading provider of accounting advice to franchise businesses in Australia. Jamie now heads the McLean Delmo Bentleys’ Business Services and Franchising division. He has over 18 years’ experience in public practice and has been with the firm since 1999.

He is a member of CPA Australia.

Jamie has specialist skills in business structuring, franchising, management consulting and business valuation. Jamie’s extensive experience in business services enables him to work closely with his clients to provide practical and commercial advice.

CHAPTER 11

55

HOW TO GROW AND DEVELOP YOUR FRANCHISE AND YOU

Karen Wren has an extensive background in customer service in both retail and wholesale environments and has spent significant time working with SMEs in the areas of advertising and promotions. Karen is a true professional and brings her warm and caring personality into everything she does. Karen’s strength is her ability to motivate and encourage others to success and in bringing a focus back to the basics in building a successful enterprise. Motivated to help others succeed, as CEO of the Franchise Doctor franchising consultancy, Karen has helped her husband Steve build a reputation of success based on sound business ethics and good old common sense! Karen is also the founder and CEO of not-for-profit The Bright Eyes Organisation and takes every opportunity to give back and encourages others to do the same.

CHAPTER 12

59

Achieving Franchise Success

Bob Beaumont has been at the helm of Beaumont Tiles for 38 years. His philosophy of ‘don’t think big, think huge’ has resulted in a small South Australian business growing into a multi-million dollar enterprise with 110 plus retail outlets across most of Australia and a large commercial presence.

Bob oversees a company owned and franchised retail model. For him, business success takes drive, vision, risk taking, innovation and commitment.

CONTENTS

CHAPTER 13

63

Want to Franchise Your Business?

Know the End Game

Nasser Abdu is the Executive Director of Baybridge Advisory. Nasser has 18 years of national and international corporate and SME experience. He is highly regarded for advising emerging and mature market businesses in the areas of strategic growth. Focused on the SME sector, he has hands on experience with business growth strategies, initiatives and diverse projects from the ground up with a multitude of companies. Nasser offers skilled services in every aspect of the strategic success and growth of your business. Having worked in Asia and the Middle-East, Nasser brings a diverse range of knowledge and insight to Baybridge.

CHAPTER 14

69

Franchising in australia

The Franchise Council of Australia Limited (FCA) is the peak body for the $144 billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector.

The FCA assists all stakeholders in Australian franchising in a variety of ways to ensure the sector is a vibrant place to do business.

The FCA is a nationally incorporated not-for-profit association. Membership is voluntary and is open to any individual or organisation involved in the franchising sector, including franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

CHAPTER 15

73

FRANCHISING IN NEW ZEALAND

Rory MacDonald has been actively involved in the area of franchising law for about 25 years and has been a member of the Franchise Association of New Zealand since it was formed.

He has attended most of the franchise conferences in New Zealand, a number of conferences in Australia as well as conferences in Singapore, USA and a day meeting at Turkey.

Rory has given lectures in franchising law and his firm has an active franchise law practice.

CONTENTS

FRANCHISE DIRECTORY

2017

79 franchise listings

THE MOST COMPREHENSIVE FRANCHISE DIRECTORY

113 professional services listings

publisher: Colin Bradbury. colin@cgbpublishing.com

126

EDITOR: Joanne Tuffy. editor@cgbpublishing.com.au

global franchise associations

SALES DIRECTOR: Vikki Bradbury. vikki@cgbpublishing.com

128 publications & helpful organisations

SALES & marketing manager: Kathleen Lennox. kathleen@cgbpublishing.com.au PRODUCTION: production@cgbpublishing.com.au PUBLISHER’S ASSISTANT: Jorgia Rice.

ACCOUNTS: Renee Gould. accounts@cgbpublishing.com.au

129 index

DESIGN: Jejak Graphics (03) 8790 8006 TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au

SUPPLIER FORUM

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

chapter 1

is FRANCHISING

Right for You? Professor Lorelle Frazer Director | Asia-Pacific Centre for Franchising Excellence | Griffith University

I

s franchising right for you? There is no quick and simple answer to this question. The only way to really find out is to do as much homework as possible upfront so you know exactly what you are getting into before taking the leap into owning your own franchise.

Many people often have the idea in their head that they would love to one day own a franchise. The appeal of being your own boss, working in your own business and taking control of your financial future and work-life balance can be very attractive.

However, the reality of life as a franchisee can be very different to this vision. That is why it is so crucial for those chasing the franchise dream, to take a step back and start asking questions and finding answers in order to make well-informed decisions about their future.

Buying a franchise can be one of the biggest decisions that someone makes in their lifetime, and it is one that will have an enormous ongoing influence on their financial and lifestyle aspirations.

So the best advice for anyone contemplating jumping into a new life as a franchisee is to take a deep breath and do their homework so that it is their head, not just their heart, driving their decisionmaking.

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Doing your homework, or ‘due diligence’ as it is more formally referred to in the franchise sector, will help to build solid foundations for any potential franchisee, and will ensure you are as fully prepared as you can possibly be and know exactly what you are getting into.

What is Griffith University’s Asia-Pacific Centre for Franchising Excellence?

Griffith University’s Asia-Pacific Centre for Franchising Excellence is an invaluable resource for anyone looking to start a new journey in the world of franchising.

The Centre is completely independent and impartial, there are no vested interests or selling of franchise systems, with a focus on education and professional development, including pre-entry education for new entrants to the sector.

Can you really turn your dream into reality?

Prospective franchisees need to rely on much more than their ‘gut feeling’ or their dream-like vision of what franchising will actually be like.

For example, it may be your dream to own and work in your own pizza franchise. But have you really thought about what it will be like cooking and serving pizzas every night of the week with your busiest time being on weekends? And this is before you even get to managing staff and cashflow and the hundreds of other issues that come with being your own boss.

Similarly, you might like being outdoors so dream of having your own car wash franchise. But have you really thought about what it will be like washing 40 or 50 cars a week? Imagine your day-today existence in that franchise? Does it feel like a good fit? Will you be engaged for the next six months, two years or 10 years?

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Those looking to chase their franchise dream need to be thinking hard about what it will actually be like in reality. The time to do this is upfront, before you make the decision to buy a franchise and it is too late. Are you the right personality for that business? How will it affect your lifestyle, your relationships with your family, your social life?

Do your homework Regardless of the franchise and the product or service it provides, it is important for people who are considering entering the sector to undertake pre-entry education and ask critical questions about what they are seeking to achieve. Is return on investment the key motivator for becoming a franchisee, or is it predominantly a lifestyle choice? Seek to define upfront what your priority is and exactly what it is you want to achieve by buying a franchise.

Research by the Centre has shown that many franchisees enter franchising with unrealistic expectations. An emotional attachment to a franchise brand and a dream-like vision of what their life as franchisee will be like often overrides objective information.

Pre-entry education aims to address this issue by empowering would-be franchisees to make better and more informed decisions.

To undertake effective due diligence, a prospective franchisee needs to keep an open mind and to seek out and dispassionately question all information.

The more due diligence prospective franchisees conduct and the better informed they are before they buy means they are much more likely to invest in a franchise with realistic expectations that are aligned to their business and lifestyle goals.

The first port of call for anyone thinking of buying a franchise should be the FREE online Pre-Entry Franchise Education Program developed by the Centre and funded by the Australian Competition & Consumer Commission (ACCC).

This program was introduced in 2010 and in 2016 passed a major milestone

of more than 10,000 registered participants, with an average of approximately 1,800 prospective new franchisees completing the program every year since its launch.

The 10,000 milestone is significant when viewed against the total size of the franchise sector. According to the latest Franchising Australia Report in 2016, there are 1,120 franchise systems operating in Australia and an estimated 79,000 franchise units.

The end result of pre-entry franchise education is that there are a lot more people out there who have entered the sector with their eyes wide open about exactly what they are getting into before buying a franchise.

The feedback from those who have completed the program points to a more realistic understanding of just what is involved in operating a franchise, and it has proven to be an important stepping stone and confidence builder for those entering the world of franchising.

While people who have completed the pre-entry franchise education program are more likely to become franchisees, for some the early education process can lead them to a decision that owning a franchise is not the right decision for them.

The authentic and ethical nature of the educational resources provided to prospective franchisees is what sets the

Centre apart in the franchising sector.

There is no hidden agenda or selling of franchise systems or products.

who also holds the position of Director, Online & Blended Learning in the Griffith Business School.

In fact, these educational tools may even lead you to a decision that franchising is not the right path for you. If this is the case, it is in the best long-term interests of all parties involved as it will lead to more satisfied, successful and sustainable franchisees right across the franchise sector.

Its research helps inform policy and Centre members actively engage with key government bodies and franchise associations across the Asia-Pacific, as well as with other franchise academics across the globe.

As well as setting franchisees on the right path to franchise business success, the Centre offers a wide range of ongoing industry events, resources, and educational programs for both franchisees and franchisors, as part of its commitment to lifelong learning and professional development for all in the franchising industry.

The Asia-Pacific Centre for Franchising Excellence was launched by Griffith University in March 2008, formalising the University’s commitment to franchising research and education, developed over more than a decade.

Its aim is to help advance franchise industry best practice through independent research, education and the dissemination of information via the Centre’s website.

The Centre offers a wide range of franchise professional development events, training and courses for franchisees, prospective franchisees, franchisors and prospective franchisors.

From research projects, to forums, masterclasses, workshops, eCourses and face-to-face courses.

Its educational programs are designed to not only aid improved decision making through enhanced knowledge levels, but to also improve understanding of the franchising sector, compliance with the Franchising Code, and practical issues that can be faced.

For more information on the FREE online Pre-Entry Franchise Education Program and other valuable franchise educational resources, visit our website. www.franchise.edu.au.

Since its launch, the Centre has been led by one of the world’s leading and most highly respected franchise researchers Professor Lorelle Frazer,

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a r .

chapter 2

the FRANCHISING

Code of Conduct at a glance Dr Michael Schaper Deputy Chair | Australian Competition and Consumer Commission

B

efore you make your mark in the franchising world, there’s a few basic things you need to know about the Franchising Code of Conduct.

The mandatory Franchising Code of Conduct (Code) sets out the rights and obligations of both franchisors and franchisees. It requires franchisors to disclose specific information to potential and existing franchisees.

The Code also sets out conditions on the rights of both parties under a franchise agreement. It also provides a way for franchisees and franchisors to resolve disputes.

The Australian Competition and Consumer Commission is responsible for enforcing and encouraging compliance with the Code.

Buying a franchise Committing to a franchise is a big financial decision.

Prospective franchisees often use their life savings to buy into the system. The stakes are also high on the other side of the fence, as franchisors put their reputation and business model on the line.

With this major commitment in mind, the Code requires franchisors to disclose certain information to enable prospective franchisees to make an informed decision.

Disclosure also allows the franchisor to put the key requirements and rules of the franchise system on the table.

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Under the Code, prospective franchisees are entitled to receive four key documents when they are considering buying a franchise: 1. An information statement;

1. Assess your skills, strengths and

During the agreement weaknesses.

2. A disclosure document;

2. Complete a pre-entry franchise education program.

3. A copy of the franchise agreement; and

3. Get advice from an accountant, lawyer and business expert.

4. A copy of the Code.

An information statement is a two-page document highlighting some of the risks and rewards of franchising. You should receive an information statement when you apply, or express an interest, in buying a franchise.

A disclosure document contains key financial information and details about the system. You should read the disclosure document closely as it covers things like franchise territory, online sales, site selection, payments and what will happen when the agreement comes to an end.

The franchisor must allow you at least 14 days to review the disclosure document, franchise agreement and Code before you enter into the agreement or make a non-refundable payment.

The franchise agreement underpins each party’s rights and responsibilities.

When signed, the agreement becomes a legally binding contract between the franchisee and the franchisor. So, it is crucial that you seek independent advice from a lawyer, business adviser and accountant about the opportunity before you commit. In fact, the Code requires you to provide a statement that you have sought this advice.

Alternatively, you can sign a statement saying that you are aware that you should seek advice but have decided against it.

The Code also provides new franchisees with a ‘cooling off’ period. This means that if you change your mind, you can terminate the franchise agreement within seven days of entering into the agreement or making a payment. If you terminate the agreement, you are entitled to a refund for the payments you have made. Your franchisor has to provide you with a refund within 14 days; however, the franchisor may deduct its reasonable expenses from the refund if the franchise agreement allows.

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Ten steps before committing

4. Make sure you receive an information statement, disclosure document, franchise agreement and a copy of the Code. Read these documents carefully.

5. Take comprehensive notes of your meetings with the franchisor.

Insist on the franchisor confirming any claims it makes in writing.

6. Speak to current and previous franchisees.

7. Research the franchise and try to verify the information provided to you.

8. If you will occupy premises as part of your franchise, make sure you understand your rights and obligations under the lease or occupancy agreement.

9. Check clauses on termination, renewal, end of term and transfer of the franchise, and make sure you are willing to accept them.

10. If the deal is not acceptable, try to negotiate a better offer or look for a better deal.

Your franchisor’s disclosure obligations don’t end when you become a franchisee. The franchisor must continue to disclose certain ‘materially relevant facts’, which are key pieces of information about the franchisor or the franchise system that could have an effect on your franchised business. The franchisor must let you know, in writing, about a materially relevant fact within 14 days of becoming aware of it.

The Code also sets out rules around marketing funds. If you contribute money to a marketing or cooperative fund, the franchisor must prepare an annual financial statement, which says who contributes to the fund and how the money is spent. The franchisor must have the statement audited, unless 75 per cent of franchisees who contribute to the fund vote that an audit is not required.

The franchisor must contribute to the marketing fund for each of its corporate stores. The franchisor can only spend the marketing fund money on: • Expenses that were set out in the disclosure document; • Legitimate marketing or advertising expenses; • Expenses that have been agreed to by a majority of franchisees; or • Administering and auditing the fund.

The Code also deals with disputes. The Franchising Code states that parties should first try to resolve their dispute with each other. If you can’t reach an outcome within three weeks, the Code provides for mediation. Mediation involves an informal negotiation between the parties facilitated by an independent third party. Either party may refer a dispute to mediation. Once mediation is requested, it becomes mandatory for both sides to attend and to genuinely try to resolve the dispute. The Office of the Franchising Mediation Adviser www.franchisingcode.com.au exists under the Code to refer the parties to trained mediators that can help resolve disputes without having to go to court; small business commissioners in several states may also be able to assist.

Ending of agreements A franchise agreement can end in a number of ways. A franchisor doesn’t have to extend your agreement or enter into a new agreement. However, it does have to provide you with written notice of its decision at least six months before the end of your agreement.

If you seek to extend your agreement at the end of your franchise term but the franchisor chooses not to grant the extension, the Code may provide some protection if the franchisor then tries to enforce a restraint of trade against you.

A ‘restraint of trade’ is a limit on your ability to operate a similar business to the franchise after your agreement has ended.

In other situations, if you propose to transfer your franchised business to another party you must request the franchisor’s consent in writing.

When making the request, you should provide the franchisor with all of the information they need to make an informed decision. The franchisor may

request further information to assist in making a decision to allow the transfer, but it cannot unreasonably withhold its consent.

The Code also spells out conditions around termination of the agreement.

For instance, if a franchisor wishes to terminate the franchise early because of a breach, they must give reasonable notice, say what the franchisee needs to do to fix it and allow reasonable time for this to occur. If the breach is fixed within this time, the franchisor will be unable to terminate the franchise on this ground.

Good faith Acting in good faith is a mutual obligation for both franchisees and franchisors. Good faith requires that parties exercise their power reasonably and not arbitrarily or for some irrelevant purpose. Conduct may lack good faith if a party acts dishonestly, for an ulterior motive or in a way that undermines or denies the other party the benefits of the franchise agreement.

Activities that may raise concerns under the obligation of good faith include: • A franchisor treating a franchisee differently because the franchisee has raised concerns about the system; • A franchisor raising numerous minor and immaterial breaches with a franchisee in an aggressive and intimidatory manner designed to extract concessions or cessation of complaints;

of the Code could result in the ACCC taking court action seeking a financial penalty of up to $54,000, or issuing an infringement notice for the breach ($9,000 for a body corporate and $1,800 for an individual or other entities).

• Franchisees using confidential information provided by the franchisor to compete with the franchisor; and

All of this can get very complicated, so make sure to get independent professional advice. For more general information sign up to the ACCC’s Franchising Information Network at www.accc.gov.au/media/subscriptions/ franchising-information-network or call 1300 302 021 or follow the ACCC on LinkedIn.

• Franchisees using social media to post negative comments about their franchisor or their dispute with their franchisor.

Dr Michael Schaper Deputy Chair Australian Competition and Consumer Commission 1300 302 021

Enforcing the Code The ACCC is responsible for enforcing the Code and has the power to investigate and prosecute breaches.

Failure to comply with certain provisions

www.accc.gov.au/ franchisingcode

15

chapter 3

franchising & the law

Chris Verebes Special Counsel; and Cherry Tan, Lawyer | Madgwicks Lawyers

A

re the days when you had no bargaining power with the franchisor a thing of the past?

The Australian Government has long recognised the importance of the franchise industry to the small business community in Australia. To further promote growth in the franchise sector, reduce red tape, and encourage best practice principles, a new Franchising Code of Conduct (Code) came into effect on 1 January 2015.

Additionally, the new Unfair Contract Terms regime (UCT regime) under the Australian Consumer Law (ACL) came into effect on 12 November 2016. Under the UCT regime, the bargaining power between you and the franchisor has been equalised.

When buying a franchise, it would be wise for you to understand your rights so that you can make an informed decision before signing the franchise agreement.

How does the Code help you?

The Code provides that a franchising agreement cannot be entered into unless the franchisor provides a potential franchisee with: • A short information statement highlighting the risks and rewards of franchising; • A copy of the Code; • A copy of the disclosure document; and • A copy of the franchise agreement.

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These must be provided at least 14 days prior to entering into the franchise agreement.

If you intend to lease premises through the franchisor, the franchisor is also required to provide you with a copy of any lease, sub-lease or licence and details of any lease incentives or financial benefit that the franchisor is entitled to receive from the landlord.

How do these documents help you?

These 14 days are crucial for you to conduct your legal due diligence and the franchisor cannot rush you into entering into a franchise agreement. As soon as you get the documents, you should carefully read them, as they contain valuable information that you wouldn’t otherwise know. This will help you to decide whether to take up the franchise or not.

Amongst other things, the disclosure document sets out whether there is any ongoing legal proceeding against the franchisor, whether the franchisor has gone bankrupt before, the expected set up and operational costs of the business, the number of franchisees and their contact details, the number of franchise businesses that have been terminated or discontinued either by the franchisor or franchisee(s), and the financial reports of the franchisor.

All this information can assist you in making a decision on whether the franchise business is a viable one, and if you might potentially encounter problems with the franchisor in the future. You may even contact other franchisees to get a sense of the franchise and whether they have any disputes with the franchisor.

At the same time, it is highly recommended for you to seek appropriate independent legal and financial advice.

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agreement, or the franchise agreement if it has already been entered into, within seven days of entering into such agreement or making any payment under the agreement (whichever is earlier). This cooling off period only applies to a new agreement, and does not apply to a transfer, renewal or extension of an existing franchise agreement.

If you decide to terminate the agreement during the cooling off period, any payments that you have made to the franchisor under the agreement (minus franchisor’s reasonable expenses) would need to be returned to you within 14 days.

What other protections do I have under the Code?

In addition to the above, the Code also provides you with the following general protections: • Obligation to act in good faith: both parties to a franchise agreement have to act in good faith in respect of all matters relating to the Code and franchise agreement; • Transfer: should you wish to sell the franchise business in the future, you may need to obtain consent from the franchisor for the transfer of the franchise agreement. However, under the Code, such consent cannot be unreasonably withheld by the franchisor; • Termination: the franchisor must give you notice in the event of an alleged breach, except in certain special circumstances (e.g. if you acted fraudulently or become bankrupt), where the franchisor may be able to terminate the agreement with immediate effect; and • Dispute resolution: the Code provides a dispute resolution procedure through mediation.

How does the UCT regime help you?

From 12 November 2016, the ACL has been extended to protect small businesses from unfair terms in a standard form contract. It is important for you to understand how the UCT regime applies and your rights under the UCT regime as many franchise agreements would be caught.

How does the UCT regime apply?

The UCT regime will apply to franchise agreements entered into or renewed on or after 12 November 2016, if the franchise agreement: • Is a standard form contract; • Is a small business contract; and • Includes a term in the franchise agreement which is unfair.

What is a standard form contract?

A standard form contract is typically one where the party who did not prepare the agreement (franchisee/you) is unable to genuinely negotiate the terms of the contract with the other party (franchisor) and has to enter the agreement on a ‘take it or leave it’ basis.

Some might argue that the parties usually do negotiate the terms of the agreement during the pre-contractual phase. However in practice, a franchisor would generally have a standard form franchise agreement that it offers to all of its franchisees and would not negotiate the terms with each of its franchisees beyond some of the basic terms like fees and territory.

What is a small business contract?

A franchise agreement will be a ‘small business contract’ if:

Can I terminate the agreement?

The UCT regime

• At the time of entering into the contract, either you or the franchisor has less than 20 employees; and

If you do not wish to buy the franchise after conducting due diligence, the Code gives you a cooling off right where you are able to terminate either an agreement to enter into a franchise

The Code is franchisee friendly and with the new UCT regime you might be getting additional protection, as the UCT regime has been extended to protect small businesses.

• The amount payable (called the upfront price in the UCT regime) is less than $300,000 (or $1,000,000 if the contract is longer than 12 months).

Very often, franchisees have less than 20 employees at the time of entering into a franchise agreement and most franchise agreements are signed for a term of five or ten years with an amount payable of less than $1,000,000. As such, with no genuine opportunity to negotiate the terms of the franchise agreement, many franchise agreements would fall under the UCT regime.

What does unfair mean?

A term in your franchise agreement will be unfair if it: • Causes a significant imbalance in the parties’ rights and obligations; • Is not reasonably necessary to protect the franchisor’s legitimate interests; and

• Will cause detriment to you (whether financial or otherwise) if relied on.

What clauses should I look out for?

Over the past 12 months (ending 11 November 2016), the Australian Competition and Consumer Commission (ACCC) who is the enforcer of the UCT regime, has worked with businesses in the franchising industry to identify the common terms that are likely to be considered unfair.

The ACCC found that potential unfair terms in a franchise agreement include: • Operations manuals: a franchise agreement usually gives franchisors unilateral right to vary operations manuals without consulting with the

franchisees. In practice, although operations manuals are separate to the franchise agreement, they often set out franchisees’ obligations and the franchise agreement usually provides that non-compliance with the operations manual will result in a breach under the terms of the franchise agreement, which gives the franchisor the right to terminate the agreement. The ACCC considers that a franchisor having such broad and unrestrained power to unilaterally amend operations manuals would most likely be considered to be unfair; • Liquidated damages: a fixed sum payment of liquidated damages to the franchisor in the event of a breach by the franchisee, for example a penalty of $1,000 for failure to attend

19

a training session, appears to simply penalise a franchisee and may be deemed unfair; • Restraint of trade: terms that contain unreasonable cascading values for the restraint period and restraint area may raise some concerns; and • Termination: terms that grant the franchisor an unreasonable power to terminate a franchise agreement are likely to be found to be unfair.

For example, the ACCC considers a termination clause would most likely be unfair if a franchisor could terminate a franchise agreement without considering the seriousness of the breaches or whether the franchisee has tried to remedy the breach.

• After you have signed the franchise agreement: if a dispute arises, a court or tribunal may determine whether a term of a contract is unfair.

experience in franchising law with the review and negotiation of your franchise agreement.

In both instances, you should obtain advice from a lawyer.

Madgwicks’ Franchising Team has experience across a variety of franchise industries representing both franchisors and franchisees.

What happens if a term is declared unfair?

For further information, please contact:

If a court makes a declaration that the term is unfair, the unfair term will be deemed void which means that the unfair term does not bind the parties and will be unenforceable. The rest of the franchise agreement would however continue to bind the parties if it is capable of operating without that unfair term.

Ed Browne, Partner 03 9242 4781 ed.browne@madgwicks.com.au Chris Verebes, Special Counsel 03 9242 4712

What can I do if I think that a term is unfair?

• Before you sign the franchise agreement: you can ask the franchisor to remove or amend the term so it is no longer unfair.

20

Conclusion As this UCT regime is still in its infancy, it is yet to be seen how effective this regime will be in benefiting franchisees.

In the meantime, we recommend that you seek legal advice from lawyers with

chris.verebes@madgwicks.com.au

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chapter 4

The importance of

a Business Plan Ian Watt Senior Business Development Manager - Franchising, NSW & ACT, Business Banking | Westpac

O

ne of the main reasons many businesses, including franchises, fail is because they either do not undertake enough planning before they start, or they do not maintain a solid planning-review process as their business grows and matures. It is vital for the survival of your franchise to take the time to develop your business plan. Your business plan should outline your goals, your strategies, your prospects, and also the method by which you will achieve these.

Each business should have its own unique plan.

While it’s good (and often much easier) to work from a template, start out the right way by making sure that you delete any headings which do not specifically apply to your individual business. Don’t consider this as homework, but instead as a serious analysis of how your franchise business will work.

Your plan will not only help you to test your ideas, but also to decide on strategies to reach your goals.

It’s all about quality. Your business plan doesn’t need to be as long as War and Peace. In fact, the more concise and straight to the point it is, the better it’s likely to be. A five–page document can be sufficient, if it’s five pages of solid content and strategy. You do need to make sure that you cover all areas of your business and that your plan is manageable and contains enough flexibility to be revised as conditions which affect your business change.

23

Your plan should reflect your business life cycle – whether you are starting up, supporting a business-loan application or providing ongoing management. For example, a business plan prepared to accompany a bank-loan application should show the loan requirements, describe how the borrowed money will be used, list what collateral will be provided, and propose the repayment plan.

Your business plan is your roadmap to success. It needs to be fluid and flexible, and it needs to be reviewed and revised at regular intervals throughout the business year. If at any time you are forced to diverge from your strategy, your business plan will help you find your way back to more familiar ground.

Suggested structure for your Business Plan • The Executive Summary: A summary of the highlights and main points of your plan. Write this last.

24

• About the Business: This section should include detail about the location you will be operating from, the history of the franchise systems, facilities and equipment you will be using; as well as the legal structure, set-up costs, funding, and insurances you will choose. This section paints a picture of your business and describes the legal entity and ownership structure, while also giving an overview of start-up costs and initial funding.

• Industry and Market Analysis: Here is where you describe the products or services you offer. Make sure you emphasise why buyers will purchase those things, and what benefits they will receive by doing so. Show how much it costs to deliver what you’re selling. You should also review current trends in the wider industry or sector, and assess your competition.

• Strategies: Here you need to document your overall mission

strategy, objectives, and milestones.

You can also include your marketing strategy, outlining any plans for advertising and promotions as well as a sales forecast and the cost of sales. It’s a good idea to detail your distribution method/s and plans for growth as well. You should also describe the target market and segment you will be focusing on, including market demographics, market growth, trends and forecast.

Finally, describe the nature of your industry and sector as well as your competition, and fine tune your milestones with dates, budgets, and specific responsibilities.

• Management Structure: Outline staff positions, costs, and facilities and also include an organisation chart.

You should identify and describe the key members of your team, list management-team gaps (if any) and show how they will be addressed.

Your Plan

key ingredients 1. direction: a business plan should establish your company’s priorities. don’t try to do everything, and don’t try to please everybody.

2. detail key milestones, with deadline dates, spending budgets and detailed tasks for each specific person responsible for them. this section must describe how these on one supplier, raw-material costs rising).

• Financials: The key element of this section is your financial plan and needs summary. Other components of this section should include sales forecasts, assumptions, annual income expenditure, a profit-andloss statement (P&L), a cash flow statement, and a balance sheet.

• Information Systems and Controls: This is a summary outlining the operational aspects of your business.

Here you should define the systems, processes and controls which have (or will be) put in place. Also, identify any gaps and plans for the future.

• SWOT analysis: This helps you define your Strengths (for example, reputation, latest technology, good location), your Weaknesses (lack of experience; difficulty finding staff, high overheads), any Opportunities (local market growth, an unfilled niche in market, the possibility of a joint venture), and any Threats (a competitor opening up, over-reliance

different milestones are going to be tracked and measured.

3. cashflow: different from profit and loss. profitable companies frequently go under, but companies with positive cash flow can pay their bills. your business plan should show month-by-month projected and actual cash flow month for at last 12 months. may not necessarily work into the future.

• Exit Strategy: Knowing how and when to exit your business is as important as knowing how to start it. Many owners build their business to sell when the time is right. If this is your strategy, make sure that you understand how to do this. There are many books available which explain the details; or you can speak with your accountant, solicitor, or bank.

- Update your plan every quarter. Even if the final outcome is that there are no changes required, the discipline of holding quarterly planning-review meetings is important.

Other considerations and water-cooler topics:

- Business plans are as important for new companies as they are for established businesses which have been trading for ten years. Would you invest in a business that had no plan?

- Share your business plan with your staff and summarise it into a one or two-page document. You need their commitment to help you get there!

- Share performance outcomes with your staff regularly. Highlight key successes and learnings, and pinpoint where results are not on track to focus everyone’s attention.

- Demonstrate key performance measures graphically; a picture really is worth a thousand words.

- Consider outsourcing and obtaining professional assistance during all stages of the planning process.

- Ensure the analysis is ‘non-emotive’, particularly in terms of what has been achieved to date and the successes and reasons for this. These reasons

- Set key milestones which identify what you intend to achieve in set time periods. For example, the first six months, second six months, second year, and so on.

- Your business may require you to share the plan with shareholders and other stakeholders at monthly board meetings - perhaps even prospective investors.

The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own independent legal, accounting and other advice.

Ian Watt Senior Business Development Manager - Franchising, NSW & ACT, Business Banking, Westpac 0419 271 995 ianwatt@westpac.com.au

www.westpac.com.au

25

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chapter 5

Women in franchising

Corina Vucic Director | FC Business Solutions

W

omen are standing up to be counted in the franchise sector, and extending a hand to help others climb aboard. Corina Vucic, Founding Director of FC Business Solutions, asks four women at the top of their game about the joys and challenges they’ve experienced on their franchising journey, and what advice they can offer other women.

Franchising is all about people. It enables anyone with a desire to run their own business to be selfemployed within a proven business framework. With access to a full suite of expertise and support, the franchisee’s actions and choices drive his or her desire to meet personal and financial goals.

While women have long been involved in franchising, they have traditionally been the invisible half of the franchise rather than the face of it. Undertaking back-end roles in administration, HR and marketing, women have played supporting roles, while the front-end business partner was, in many instances, their husband or life partner.

At FC Business Solutions, we have been providing specialised service to the franchise industry for many years, and have seen a marked shift in the roles of women over that time. Now, women of all ages are carving out a lifestyle and pathway within this robust sector, both at franchise level and on the corporate side. Hard work, a willingness to apply skills acquired in other industries, and personal branding are key factors to success.

27

the camaraderie with all the other franchisees and how we support one another,” Laurie says.

Amanda Gattuso, Events Manager for the Barry Plant Group, concurs on the supportive nature of franchising.

“I love the support the franchise sector provides,” Amanda says. “Not only the support that we, as a franchisor provide our franchisees, but also helping them support one another by fostering relationships.”

A qualified secondary school teacher, Amanda joined the Barry Plant Group in early 2012 and took over the role of Events Manager later in the same year.

Super organised and a technical wizard, Amanda is responsible for the smooth implementation of all Barry Plant events, from Professional Women in Real Estate and NextGen Networking Functions, to the annual Gala Awards Night for Excellence and the group’s many conferences.

Why franchising?

For many women, a return to work after taking leave to raise children can be a difficult transition. The longer the absence, the more daunting the task.

For Laurie Checketts, the opportunity to become a franchisee with Listen to Your Body (LTYB) steered her back into the workforce after thirteen years of staying home to raise a family.

The journey from stay-at-home mum to franchisee began six years ago, when Laurie started attending a local LTYB studio. As she grew increasingly interested in health and fitness, LTYB franchisor Ben Fletcher encouraged her to take the next step and study personal training.

“Ben gave me the opportunity to work in two of his LTYB studios,” Laurie says.

“After only a month, I knew this was where I belonged! I wanted to be more than a personal trainer. I wanted to help Ben share this wonderful business and help change people’s lives.”

Shortly afterwards, Laurie and Ben became co-franchisees of the East Keilor LTYB studio. “I love

28

“My previous experience in the education sector doesn’t differ completely from the franchise world,” Amanda says. “In education, there has always been a strong focus on enhancing an individual’s development.

In franchising, the focus is more holistic – we want our franchisees to succeed in their individual business, their branding, the culture they have and team they surround themselves with.”

Sara Pantaleo, CEO of La Porchetta, says that since entering franchising from the corporate realm twenty years ago, she has never felt like a number.

“Everything I do counts,” she says. “I find there is a more balanced gender diversity in franchising, and a strong multicultural environment. Most of our franchises are family-run businesses who hire locally and support the community.”

Sara also appreciates the diversity in franchising. “I am constantly amazed at people’s creativity and entrepreneurship, and I love that we work with franchisees to fulfil their dreams,” Sara says, recalling a young pizza maker from La Porchetta’s early days who bought a small restaurant in a regional area.

“Now, he is a multi-unit owner,” Sara says. “This was done with our support and his passion to work for himself.”

Beth Pocklington, Systems and People

Champion for the Back in Motion Health Group, brought a broad skill base to the brand, including systems and compliance, financial reporting and analysis, business development, site selection and project management to name a few.

Beth points out that in franchising, you are essentially part of many small businesses rather than a single business.

“This demands a focus on relationships,” Beth says. “Some of the people relying on your support have put everything on the line for their business, so there is also an elevated sense of responsibility.”

Challenges and setbacks In franchising, there are places for both women and men, and ‘fit’ depends largely on individual skills and strengths rather than gender. However, there are challenges that remain unique to women.

Laurie Checketts says that balancing family life with running her fitness business is a perpetual challenge, while Beth Pocklington, who has clocked up ten years in the franchise sector, says that her gender has presented challenges and roadblocks along the way.

“In the first few years of my career I found that being a married woman, in my mid-twenties roused stereotypes of impending motherhood and I felt that perhaps I was not considered a contender in the long corporate game as a result,” Beth says.

Sara Pantaleo recalls the death of her brother in 2010 as being her biggest challenge.

“My brother was one of the co-founders of La Porchetta,” Sara says. “In that one moment, I lost my brother, my mentor and father figure. As CEO, I had to get on with business while at the same time supporting and nurturing my immediate and extended family through their grief and loss.”

When Amanda Gattuso joined the Barry Plant Group, she stepped into the shoes of someone she describes as ‘an amazing female predecessor’.

“I tried to emulate her, but wasn’t achieving the same results,” Amanda says. “I struggled with the concept of

why this wasn’t working, until I realised I wasn’t being me. Once I put my own twist into the role, I was able to achieve much greater successes and cultivate fantastic relationships with our franchisees.”

Immersion, authenticity and personal branding Something I have noticed over my sixteen years working in this sector is that most people only consider their personal branding when they start looking for a new job.

It’s important to always be on the front foot. While there may not be an immediate return on your investments, empowering your team to be the best they can be is important for any happy workplace and for growing your personal brand.

‘Brand you’ should be a constant work in progress. Place emphasis on improving yourself to add value to your current organisation by undertaking training courses, completing your

Certified Franchise Executive accreditation, and attending industry events. Within this context, authenticity is paramount, as Amanda Gattuso attests.

“I cannot stress enough: be yourself and never underestimate your capabilities,” Amanda says. “Draw on experiences from all aspects of your life to benefit the business.”

Sara’s advice is to nurture the people around you.

“Don’t roll over them like a steam roller,” she says. “Keep your integrity and make decisions, even if sometimes you may not get it right. When you believe in something, do not let people get in your way or put up stop signs.”

Beth Pocklington says, “At each hurdle where my gender looked to be a restrictive factor, I considered how I could be more like my male colleagues who didn’t seem to face the same challenges that I did. After a while, I realised that I had lost sight of who I was, and that who I am has the potential

to set a powerful example for other women in the workplace generally, but especially in franchising. So now I celebrate and embrace that I am a wife, I am a mother, I am a woman. And with that comes a unique set of experiences and skills that I can harness in my day to day work life to achieve the same outcomes as my male counterparts, on my terms, in the manner and style that best befits me. There is something to be gained from being genuine and authentic – don’t try to wear clothes that don’t fit, you just won’t feel comfortable.”

Beth continues to surround herself with like-minded people who are willing to challenge her to be the best version of herself that she can be. Like Laurie Checketts, she uses social media to develop her personal brand, and is not afraid to bring her own flavour to public platforms.

“I always seek feedback from those around me, to make sure I remain true to myself and don’t compromise my values or my standards,” Beth says.

Sara has developed her personal brand

29

around industry immersion, and giving back through volunteering.

Franchise Council of Australia future initiative

“I am a member of various industry organisations and I attend informational events,” Sara says. “I participate in CEO Groups in the franchising and family business industries. I am involved in not-for-profit industry associations, and volunteer my time for charity. Also, I often take calls from people wanting advice regarding franchising and to learn about the business.”

Finding a mentor is a great way to learn from those who have already walked your chosen path. At FC Business Solutions, we encourage our clients to seek out many mentors from multiple disciplines to learn from and grow with.

And it’s okay to move on from a mentor when you outgrow them.

Amanda’s personal brand focuses on education, and she keeps the following Dr. Seuss quote on her desk: “The more that you read, the more things you will know. The more that you learn, the more places you’ll go”.

“Never stop learning,” Amanda says. “If you don’t know something, research it.

If you can’t find out, ask someone. If you don’t know someone, introduce yourself.

Always ask questions. Surround yourself with people! Everyone has an interesting story to share and you never know what they might teach you.”

30

The FC Business Solutions team are actively involved members of the Franchise Council of Australia (FCA). As part of the FCA future initiative, Women in Franchising was born to provide an opportunity for the FCA to connect with women members in a forum which celebrates the personal successes of women. It enables women to network so that they can learn from one another, share their obstacles and challenges, the endurance to succeed, and the act of juggling a small business with the demands of family. Learning how to be the best business woman, mother, and carer while contributing to the household income both financially and as a role model is the goal.

The opportunity to hear from women within the sector, share their stories and celebrate their contributions and leadership is an example of how the franchising sector is cultivating, embracing, improving and learning from these role models.

On the topic of role modelling, Beth Pocklington offers these parting words: “More than anything I hope that other women will look at me and see that you can retain your femininity, and that the dreaded emotionality that others see as a weakness can be a great strength. As a mother to two young boys I see it as an absolute responsibility that they grow up observing their mum comfortable in all her roles, and succeeding in her life.

Believe me when I say, I do think that you can have everything!”

Corina Vucic Director FC Business Solutions 03 9533 0028 contact@fcbs.com.au www.fcbs.com.au

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chapter 6

Leasing funding Considerations your franchise James Scurr Founder & Managing Director | Cashflow It

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or most franchisees, finance will be a necessary requirement during their time as a small business owner. Whether you are considering purchasing your first franchise business or are a seasoned franchisee opening your tenth location, securing finance is often a critical step in your journey. Having a greater understanding of finance will put borrowers in a better position and make securing finance a less stressful process.

What type of finance do you need?

You can broadly categorise all types of funding into two categories – equity and debt.

Equity finance uses funds in exchange for a share in the ownership of your franchise, and includes your own cash savings that you will put towards the cost of the business. Equity partners become an owner along with you; they will enjoy the potential upside of profits and capital growth, but they will also suffer the potential downsides should the business falter or fail. Sources of equity funding may include

33

be a guessing game, however starting with a realistic expectation of what the right mix of debt and equity should be in your business is essential. If you think you may lack enough capital to contribute on the equity side, you may need to source more equity partners, or consider a franchise with a lower entry cost.

Applying for finance Lenders will only support sound and viable businesses. Showing a lender why you are, or will be, a sound and viable business, and how you are going to repay the debt is critical to a successful application. The information and evidence that you will be required to provide to a finance company in support of your application may differ from lender to lender, and may also change based on the amount of funding you are applying for. For example, the requirements for a $50,000 application may be different to those required when applying for $250,000. Similarly, the evidence required by a specialist equipment finance company may be different to what a bank will require.

After your initial application, ensure your lender provides a comprehensive list of the supporting information they require, then set about to provide exactly what has been requested.

The most common requirements from lenders can include: • Application form • Forms of identification • Trust Deed if you operate through a trust cash savings, business angels, family and friends, venture capitalists or even crowdfunding. In the case of an existing business it may also include your retained earnings.

simple concept, debt finance can be complicated and borrowers should have a sound understanding of what they are entering into.

• Business plan

Debt finance is typically made up of funds borrowed from a source external to the business and is paid back over time with interest. Debt finance is usually lent from banks and other financial institutions, but can also come from family or friends, and in some cases vendor finance with the franchisor.

Have realistic expectations

• Accountant prepared financial statements

It is rare for a business to be funded using only equity or only debt. In most cases, franchisees and business owners require both types of funding.

While equity finance is a relatively

34

It is not uncommon for some franchisees and small business owners to expect to be able to debt finance 100 per cent of their business. However, this is only a reasonable proposition in a very small number of cases.

Generally, this is far too high risk, and being overburdened with debt is one of the fastest ways to become another business failure statistic. Establishing a safe and responsible level of debt to employ in your business doesn’t have to

• Personal asset and liability statement • Commitment schedule • Financial projections

• ATO Portal and/or Business Activity Statements • Personal and/or company tax returns • ATO Notice of Assessment.

Whatever information you are asked to provide, it is important that you ensure it is accurate. Errors in your information can quickly erode your credibility, while providing information and records that are up to date will enhance your application.

A couple of tips from the previous list: • Business plans – many franchisees underestimate the value of a great business plan, believing, incorrectly, that because they are joining a franchise, a business plan is irrelevant.

While the lender may have a good understanding of the franchise system, a sound business plan is your opportunity to sell yourself. Tell the lender about your experience, what you are going to do to market your franchise, and how you are going to make sure your franchise is successful.

• Asset and liability statements – be honest about your financial position.

Bank account balances can be verified, assets can be valued, and liabilities can be seen by lenders through credit reporting agencies.

• Financial projections – make them realistic and ensure you include the repayments of the finance you are applying for so the lender can see how the business can service the debt. This is where you can determine the safe and responsible level of debt that your business can employ. It is also important to ensure you go a step further again, and stress-test your projections. What if revenue was 30 per cent lower? What if wages were five per cent higher? In these scenarios, is the business still profitable, and can it still afford the finance repayments?

• Financial statements – when a lender asks for your accountant prepared financials, ensure this is what you provide, rather than your own records or tracking systems.

How do lenders assess applications?

When assessing the supporting information provided with a finance application, lenders are typically guided by a set of credit principles known as The 5 Cs of Credit.

• Character – this is all about you as a potential borrower, your reputation, and your willingness to repay the debt.

Not only will lenders use traditional methods like credit reporting agencies but increasingly online searches can be a source of information as well.

• Capacity – this principle is about your ability to repay and usually covers

income, expenses, and other debt obligations.

• Capital – your net asset position and how liquid those assets might be.

That is, if you encountered difficulty paying your loans, can those assets be turned to cash to either continue servicing your obligations or payout your obligations?

• Collateral – this refers to the security that you may be able to offer to secure your finance. Most commonly this can be your home or other property, although this is more typical of a bank loan. Many specialist equipment funders won’t take security over personal assets and instead use the assets being financed as security for the debt. It is also important to consider the implications of providing Director’s Guarantees and Personal Guarantees as a commonly requested form of security as well.

• Conditions – this relates to all of the terms upon which the finance may be offered to you and may include the interest rate, fees, and length of the contract.

When preparing your business plan and providing other supporting information, keep these principles in mind.

Cost of debt You should have an idea of what it is costing you to borrow funds for your business. If you are unsure about how interest rates work, the easiest way to compare loan products is to compare what is paid back over the life of the loan. Simply add up all of the repayments due over the term of the loan, any application fees, payout amounts at the end of the term and any other fees or charges. Then deduct your original loan amount. This will give you the amount you have paid the lender for the privilege of using their money over the term of the contract. To express this as an annual cost, simply divide it by the loan term. If you are comparing lenders, ensure you compare like for like products over the same term.

Beware of finance traps Getting stuck in a finance contract that you didn’t fully understand can be a very costly mistake. Always ensure you read your contract in full before you sign it. It’s simple advice, however very few

people read their contract terms and conditions. If you don’t understand what the terms and condition mean, then ask your lender to explain them, or seek legal advice.

A few common traps to be aware of include: • Repayment free periods – being offered a 1, 2, 3 or even 6-month repayment free period may look great on the surface, but they are rarely free. The cost of the lender forgoing any income from your loan for that period is costed into your total contract. As per the advice provided regarding the cost of debt, work out the total cost over the life of the loan.

Typically, the longer the repayment free period, the higher the real cost of the contract will be.

• Contracts without a fixed term – you might see your contract say ‘minimum term’ or it may actually state a term but when you refer to the terms and conditions, you will see that your obligations continue after the term. These aren’t necessarily a trap, but you need to be aware of these conditions. In the case of a rental or operating lease, the reason it is structured this way is for the tax benefits you get from this type of finance. The contract will be written in accordance with tax legislation.

• Paying out your contract early – if you decide that you want to pay out your contract earlier than its full term then make sure you know how the payout is calculated. There are numerous ways that finance companies can calculate payouts, some of which are fair and some of them not so fair. Any reputable lender should be able to provide you with an amortisation schedule for your loan and this document should also include the payout amount due each month throughout the term of your contract. Make sure you also check if there are any other early payment fees or penalties.

James Scurr Founder & Managing Director Cashflow It 1300 659 676 james@cashflowit.com.au www.cashflowit.com.au

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LOUNGES | PAVILIONS

| BAR S

FRANCHISE OPPORTUNITIES AVAILABLE

Concept

marketing and retail experience. The store

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is specially roasted for us by our Italian

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chapter 7

HOW TO SURVIVE

THE FIRST 12IN YOUR MONTHS NEW BUSINESS Sharon Jurd Sharon Jurd Events

N

ow that your business is successfully up and running it doesn’t mean you can relax. You have just begun, my friend! And the journey can sometimes get tougher the longer you are in business.

We all have this vision that as soon as the ribbons are cut during the opening, everything is going to be just like we dreamed it would be. Unfortunately, success is not a guarantee. Just because people came rushing through your doors during the opening does not mean they’ll come back the next day or the day after that. Well yes, there are businesses that do make it, lucky for them, but there are also so many businesses that don’t. It is your job to make sure that you don’t become the latter.

Business can sometimes be brutal, that is why you need to gear up so you can survive even the toughest of times. In my business, I’ve experienced the lowest of lows but that did not stop me from chasing after my dreams. One of the biggest setbacks in my business was when I had an unexpected stroke. If I had not found ways to establish a great foundation in my business, I am one hundred and one per cent sure that it would not have survived. But because I incorporated proven strategies, I came out even more successful than before and this is what I’m going to share with you.

37

Here are my five tips on how to survive the first 12 months of your new business. I hope that after reading this you will integrate these tips in your own business as well.

business owners to expect that their franchisors will do everything for them.

At the same time if you are a franchisor, don’t expect your franchisees to do it all for you.

TIP 1: Do Not Be Lazy

TIP 2: Know Your Why

No one became successful by being lazy. It took some blood, sweat and tears to get me to where I am now. So I am telling you that, if you ever decide to venture into a new business, you should not be lazy. Not being lazy means you need to do your fair share of marketing. You should take advantage of the franchise tools available to you.

In addition, you need to continually educate yourself about the business.

Educating yourself can come in many different forms. I suggest you attend events and conventions that are related to your industry to widen your knowledge. You can also do your own research by listening to podcasts or watching videos and presentations arranged by coaches and mentors in your industry.

One of the most common mistakes business owners make is forgetting their whys. In this tip, I want you to recall your whys. Ask yourself these questions:

Furthermore, it’s a big no-no for

38

• What do I want to achieve?

Go back to your goals. Before you started your business I am sure you had goals in mind. The actions and the decisions you take in your business have to be in line with your goals. If things aren’t going right, ask yourself what you want to achieve.

• Who do I want to help?

This is about knowing who your ideal clients are. Go back to this question when you can’t seem to find new prospects; you can refresh your list and focus on the people who you intend to help with the products and services your business has to offer.

• How can I help people the most?

By asking this question you can improve your products and services to suit the needs of your customers.

• What do I want to share with people?

Again, when things are in awry ask yourself, what you want to share with people. Highlight the strengths of your business, and let your clients know what problems you can solve for them.

• What am I passionate about?

Whenever you feel uninspired go back to what you are most passionate about. Finding your passion will always motivate you to do more.

TIP 3: Get Good People Around You One of the wisest decisions you can make for yourself and for your business is choosing the people you surround yourself with. I always say this to my private coaching clients over and over again. Get good people around you.

When you are starting out with a new business I suggest you get yourself a dependable business coach. If you can’t afford to get one, that’s okay.

Don’t be discouraged. There are so many ways for you to get wisdom from mentors, social media specialists and business coaches. You can read their books, listen to their podcasts, watch their videos or simply subscribe to their educational newsletters. All these can help you in your business.

TIP 4: Be True To Yourself Tip number four is to be honest and true to yourself. This is probably the most neglected area in your business and I totally understand why. More often than not, new entrepreneurs spend all of their time and energy focused on the business side without looking within themselves and truly knowing what they are capable of. So I want you to ask the following questions: • Identify the hours you want to work – when are you most productive?

• Know your strengths and your weaknesses – take advantage of

your strengths and identify your weaknesses so you can improve them.

dates to keep track of all the activities in your business and ensure that you are hitting your deadlines.

• Do you enjoy customer contact?

Surviving the first 12 months in your new business is a milestone you should cherish forever because not all businesses make it this far...

Remember that you need good systems and processes in place. I always tell business owners this: People run the systems, and systems run the business.

If you intend to open a business, I believe you should find the right systems that work for you.

• Do you want to have a team or to work alone?

TIP 5: Keep Good Documents & Records All successful businessmen and women keep good documents and records in their business. If you want to make it during the first 12 months with as few problems as possible, I suggest you keep email confirmation of conversations and keep copies of all the documents in your business. You should also know your franchise document. I also suggest you keep a timeline or due

Sharon Jurd Sharon Jurd Events 0428 164 154

manager@sharonjurdevents. com.au

39

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chapter 8

Succession Planning – Thinking About The End Game

Mark Sherry Partner | Harmans Lawyers New Zealand

W

hen advising people looking to buy into a franchise system, one of the strangest reactions I get is when I ask the question “So have you thought about how you’ll exit this business in the future?”

I find that most people looking to purchase a franchise don’t understand that what they are buying is the right to run a business for a limited lifespan. Even if the franchise provides for regular renewals, there is no guarantee that those renewals will be exercisable. A franchisee is only able to exercise their rights of renewal whilst they are in full compliance with the terms of the franchise system.

At the end of the franchise term (many franchises provide for an initial period of five years and a further right of renewal for five years) the ability to continue in business rests solely on a decision that the franchisor will make. Therefore, if a franchisee is looking to maximise the return from their business they need to make good profits along the way and then look to sell the business at a time where they can maximise goodwill and capital gains. Often this occurs early in the second term of a franchise agreement.

Right at the outset when someone is looking to purchase a franchise, they also need to understand the obstacles they will face at the time they come to sell. Not only do they need their business to be prepared for sale, but other factors will influence it such as market conditions and the sale price they are asking. Then, even if the sale is successful, there will then be restrictions that they will face such as restraints of trade. They need to be able to live with those restrictions at that time.

41

In short, even at the early stage of looking to acquire a franchise, a buyer needs an exit strategy and an understanding of the fundamentals involved in selling a business.

When thinking about selling a business the obvious thing for the franchisee to consider is how to best connect with an appropriate purchaser. Buyers can be found through advertising, particularly if a business broker is marketing the business for sale, but they can also be found closer to home. It may be that an employee is an ideal purchaser.

Alternatively, the franchisor may have potential interest from someone who has approached them directly looking to run a franchise within the territory. Often another franchisee with businesses in or close to the territory may be interested in expanding their operations and becoming a multi-unit franchisee.

Therefore, it is not necessarily required to follow a conventional approach by listing a business with a business broker, although this will still often be the case.

One thing to consider first is whether the franchise agreement gives the franchisor a right of first refusal to buy back the franchise when it is being sold. A franchisee needs to be aware of whether

42

they have an obligation to offer their business for sale to their franchisor so that they do not breach this obligation by entering into a contract with another party without addressing this first. A franchisee could either offer to sell their business to their franchisor prior to marketing it more widely, or they could enter into a sale agreement with a third party subject to the franchisor waiving their right to buy.

When considering potential buyers there are certain factors that a franchisee should consider. The first is whether their buyer fits the selection criteria that the franchisor will hold them against.

Ideally, the franchisee will take the time to advise the franchisor that they are looking to put their business on the market and will discuss with them important aspects of the selection criteria that the franchisor will measure a buyer against. That way, they can get an understanding of the ideal profile of a buyer and will not waste their time, or the franchisor’s time, in negotiating with an inappropriate person.

It is particularly important that any potential buyer is solvent and reputable as in many instances a residual liability may sit with a person selling a franchise, even after the sale has been completed.

This is often the case if the business

being sold occupies leased premises, as the assignment of a lease to a new buyer does not necessarily result in the immediate release of the seller from their obligations to the landlord. Steps should be taken to complete a basic due diligence on the buyer so as to protect the seller’s interests and minimise the chance of residual guarantees being called upon.

An area that can limit the pool of buyers is when a business is of such value that many potential buyers may struggle to fund the whole of the purchase price up front. In such circumstances it is not uncommon for a seller to leave part of the purchase price in the business to help fund the buyer in their acquisition.

When this occurs it becomes even more important for a seller to complete due diligence on the buyer, as a failure by the buyer could mean that the unpaid balance of the purchase price is less likely to be received in the future.

Experienced business brokers and franchise lawyers hold a wealth of knowledge that can be utilised when preparing a business for sale. They know what potential buyers are looking for and they can help a seller prepare their business for sale by making sure everything is in order to be able to provide a comprehensive due diligence pack to buyers. This could involve ensuring they sort out financial

accounts, checking all employment agreements are in order, all lease and franchise obligations are up to date, and making sure the business is generally presented in the most positive light.

It is not uncommon for a business owner to include some personal expenses in their business accounts, but this has the effect of reducing profit. Further, the sale price of the business is generally calculated by applying an industry multiplier to the net profit. An example might be that a business should sell three times the net profit. Therefore, if the net profit is artificially reduced by including extra expenses, this can have a negative effect on the sale price too. It can take time to alter habits and make sure that a year or two of accounts that truly reflect the profitability of the business are available to review.

Therefore, the planning for a sale may need to start several years in advance of the actual transaction occurring.

As previously mentioned, many conditions can affect whether a sale occurs. Primary amongst them are the price that a business is offered for, the way it is presented for sale, and general overall market conditions. Some of these factors are manageable but some of them are outside of the control of the seller. Therefore, a seller needs to be prepared to keep running a business as a going concern for as long as it takes and they should not make commitments to alternative projects until a sale is actually achieved. To do otherwise can put great pressure on a seller as the deadline for the alternative project looms, meaning the seller may need to compromise on price or other terms to try and obtain a deal.

One of the main things a buyer needs to understand at the time they enter a franchise, is the restraint of trade obligations they will face when they are no longer a member of the franchise system. Typically restrictions can be placed both on the type of industry the seller can work in and the territory in which they can do it. This can be particularly difficult if the seller has a specific trade or skill that they need to fall back on. It is very difficult for someone who has been an electrician or hairdresser their entire life to suddenly have to change and try and find new employment in a different industry because they have sold their business

and they are no longer entitled to practice within that industry for a period say up to two years. If someone has real concerns about the options for employment that they’ll face at the end of the franchise then they should think very carefully as to whether they should enter into it right at the outset.

A final few matters to consider when looking to sell a business include: 1. Ensuring that employees needs are considered, and if employees are to continue in the business, that they are advised at the earliest opportunity.

Where a business has key employees that need to be retained then this is even more crucial. There are legislative obligations that need to be complied with too. It is important to take legal advice prior to selling the business so that an appropriate process is followed.

2. In a sale contract, consideration needs to be given to matters such as: a. how future warranty claims are dealt with for sales made by the outgoing franchisee; and b. how items such as outstanding gift vouchers are to be dealt with if they are redeemed after the settlement.

3. In manufacturing businesses, complexities can arise in relation to the way stock is valued if it is part way through a work in progress process at the time of settlement.

Serious consideration should be given

to all such issues and a specialist franchise lawyer should be involved before negotiations take place so that an appropriate sales and purchase agreement can be drafted that deals with all complex matters. A purchaser is more likely to accept a seller’s position if a comprehensive sale and purchase agreement is placed in front of them that deals with all issues in a practical manner, rather than having to deal with issues arising at the eleventh hour just before a settlement because someone has suddenly realised that there are matters that need to be negotiated that had not been previously considered.

Proper engagement with an appropriate franchise lawyer that understands the issues is an investment well worth undertaking at an early stage.

In summary, success in business is often about proper planning. It is quite clear that planning to exit a business should start at an early stage (conceivably it should be part of an initial business plan) so that a business is run profitably and presented in the best possible light at the time of sale to maximise the seller’s outcome. Taking appropriate advice to achieve that success is essential too.

Mark Sherry Partner Harmans Lawyers New Zealand +64 3 352 2293 mark.sherry@harmans.co.nz www.harmans.co.nz

43

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chapter 9

Getting it right

From the Start

– complying with workplace laws Lynda McAlary-Smith Executive Director of Proactive Compliance and Education | Fair Work Ombudsman

H

iring a new employee is an important decision for any business. The right approach saves you time and money and sets your business up for sustainable long term success. Remember, workplace laws apply to all employees working in Australia.

As a franchisee you need to make sure your business is compliant.

At the Fair Work Ombudsman, we understand that there’s a lot you need to know and consider when operating a business. Ensuring your business is compliant with workplace laws may not always be high on your list of priorities – it’s something you usually only think about when an issue arises. But if your employees aren’t receiving their correct

entitlements, you are not only breaking the law, you are also running the risk of an unexpected bill for back-payment of wages and the possibility of penalties – not to mention untold damage to your reputation and brand.

Consider the example of Yogurberry, a frozen yoghurt chain. In November 2016, a franchisee, the master franchisor and its payroll company, were fined $146,000 for exploiting four Korean workers at a Sydney outlet.

The workers, who were in Australia on working holiday visas, were paid as little as $8 an hour and underpaid a total of $17,827. They should have been paid between $14.82 and $18.52 an hour under the Fast Food Industry Award. Individual workers were underpaid between $1,926 and $6,380 each.

45

The case received significant media coverage in major publications including the Sydney Morning Herald, SBS news and news.com.au, criticising the actions of the companies involved.

Now consider the reaction of your customers and suppliers if that had been your business. How would that affect the image of your brand and your reputation? Would your customers still want to do business with you if they knew you underpaid your workers? Or would you want to be associated with businesses that exploit their workers?

The Yogurberry case sends a clear warning to the franchisees and the operators of franchise networks in Australia that ignoring exploitation in their networks is not a viable option.

The case also demonstrates that business owners can’t contract out their obligation to comply with workplace laws to their advisers.

Don’t let this happen to your business or your brand. Take time to think about your business’s workplace relations, and put measures in place to make sure your franchise is complying with its

46

legal responsibilities. For your long term business success, it’s important that you are the employer the community and your customers expect.

Here at the Fair Work Ombudsman, we are committed to assisting all businesses, including franchisees, understand their workplace obligations.

We can provide you with the tools and resources to help you through all stages of employment to help you get it right – from planning whether or not to hire, to selecting the right person for your business, to ensuring your new employees get off to the best start in their working lives.

Here are my three top tips for ensuring your business is making good hiring decisions:

Tip 1: Understand your needs When your business is under pressure it’s easy to jump into hiring without doing it properly. Remember, getting it right from the beginning will help you make better hiring decisions and save you time and money in the long run.

If you are thinking about hiring, the first thing you need to consider is the current and future needs of your business.

What type of skills or experience are you looking for now, and what could help you in the future, as your business evolves? Do you only need someone for a short period of time and could you train existing employees to do the work?

If you do make the decision to hire, it’s important to do your research, understand your obligations and make sure you can afford to put on someone new before you do. And remember, just because someone agrees to work for a pay rate that’s below the minimum rate doesn’t mean the arrangement is lawful.

If you can’t afford to pay someone legal minimum rates of pay, you can’t afford to hire them.

We have a range of tools and information at www.fairwork.gov.au to help make the process as easy as possible: My account: By registering for My account you can get priority support from us. You can also save your pay calculations and information about

the award that covers your business, bookmark your favourite pages on fairwork.gov.au, ask us questions and save our replies, as well as view tailored information that’s relevant to you.

Register for My account at www.fairwork.gov.au/login.

Award Finder: Minimum wages and conditions for most employees are set out in awards. Awards are legal documents that outline the minimum pay rates and conditions of employment.

There are 122 industry or occupation awards that cover most people who work in Australia. Find out which award applies to your business at www.fairwork.gov.au/awards.

Online courses: Our multi-award winning free online courses will teach you skills and strategies to help you at work. The courses are free and interactive and they take around 20 – 40 minutes to complete. You can access them from your computer as well as most tablets and mobiles. Our Hiring employees course has tools and video activities to help you decide which type of employee you need, practice your interview skills and manage the hiring process. You can access the course from www.fairwork.gov.au/learning.

Our Pay Calculator lets you calculate rates of pay, penalty rates and leave entitlements for your employees at www.fairwork.gov.au/pay. It’s also worth noting that our Pay Calculator is the same tool our Infoline staff and Inspectors use to calculate rates.

Guide to Hiring Employees: Our Guide to Hiring Employees is a downloadable resource that has been designed to provide straightforward advice about workplace relations along with best practice recruitment and employment assistance in all areas of hiring new staff.

The guide also includes information and referrals to other state and federal agencies for information about other hiring issues, including tax, super and workplace health and safety requirements. You can find the guide at www.fairwork.gov.au/hiring.

Workplace Basics Quiz: Our Workplace Basics Quiz will test your knowledge about everyday workplace issues like pay, leave, record keeping, termination and more. You’ll get immediate feedback as you move through the Quiz, and if it looks like you need some help with certain topics you’ll be provided with links to tools and resources to help you out. Take the quiz now at www.fairwork.gov.au/quiz.

Template Letters and Forms: Our templates cover the entire hiring process from creating a job advertisement, to completing reference checks, writing a letter of offer and preparing an induction checklist. Templates are also available to assist with record-keeping and pay slips, recording hours of work, managing performance and ending employment.

You can access our templates from www.fairwork.gov.au/templates.

Tip 2: Get the right person for the job

Tip 3: Get tailored advice and assistance

There are a few things you need to know when you are hiring staff, especially if you’re doing it for the first time.

Employees can have a big impact on your business’s culture and productivity, so it’s important to make the right choice.

It’s important to know where to get accurate and reliable advice. A trusted adviser can help make sure you start and stay on the right track, and assist with any issues that might arise.

Pay Calculator: Once you’ve checked award coverage, you need to find out what to pay your employees.

You also need to think about how you’ll advertise and shortlist, and if you find someone, how you’ll induct the person into the business to make sure they start on the right foot.

Don’t be daunted - we have resources available on our website to help you find the right person, get them started successfully and meet your obligations under workplace laws:

Your franchisor is a great starting point. Your franchisor knows your business model and will have a good understanding of your employment needs. Importantly, they might already have a number of established employment policies in place, such as an induction policy, to help you and your new employees get off to the best possible start. If your franchisor hasn’t already provided you with this information, it’s a good idea to

ask if they have any policies or other employment relations support available.

I also recommend that you consider joining an employer or industry association. These associations are member organisations that offer specialist assistance and advice on a range of topics, including workplace relations. As these organisations have specialised knowledge of their industry – your operating environment – they offer an excellent source of tailored advice and expert assistance to help your business succeed. You can find a nonexhaustive list of employer associations at www.fairwork.gov.au/registeredorgs.

Your local business chamber can also connect you with a specialist advisor– www.acci.asn.au/chamber-members.

Finally, remember that help is always at hand at the Fair Work Ombudsman.

We offer a wide range of free services and educative resources to help you develop the skills needed to confidently manage your employment relationships including: • Providing information about Australia’s workplace relations system • Educating people working in Australia about fair work practices, rights and obligations • Responding to requests for assistance and helping people resolve workplace issues • Litigating in some circumstances to enforce workplace laws and deter people from breaking the law.

By engaging with us early, you can minimise the risk of workplace issues occurring and establish employment practices that will set your business up to operate in a productive and sustainable way.

If you need assistance with a workplace issue, visit the FWO’s website or call the Small Business helpline.

Lynda McAlary-Smith Executive Director of Proactive Compliance and Education Fair Work Ombudsman.

13 13 94 www.fairwork.gov.au

47

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chapter 10

Asset Protection

& taxation

Jamie Bishop Partner | McLean Delmo Bentleys

W

hen you establish a franchise business, you have the choice of a number of business structures through which to run the business. Each structure has its advantages and disadvantages. The most appropriate structure for you will depend entirely on your circumstances and intentions. Therefore there is no universal ‘best structure’.

Your franchise business structure options include: • Sole Trader, • Partnership, • Company, and • Trust.

The different business structures are briefly described below.

SOLE TRADER This is the simplest structure available, an individual carries on a business without setting up a separate legal entity. As the sole trader you run the business in your own right (albeit often using a registered business name).

This structure makes you as the business proprietor personally liable for all debts, meaning that people to whom you owe money can recover the business debts from your personal assets (for example, your family home).

For sole traders, all business income is declared as part of their individual income tax return.

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PARTNERSHIP A partnership is the relationship that exists between two or more persons (individuals or entities such as companies or trusts) carrying on business in common with a view to a profit. As with the sole trader, each partner in the partnership is personally liable for the debts of the partnership so each partner’s assets are at risk.

This means that if it is individuals who are partners, the individuals’ personal assets, (for example, once again, the family home) are at risk. The profits and losses of the partnership are split in accordance with the profit share agreed by the partners.

COMPANY A company is a separate legal entity, distinct from its shareholders.

Companies are owned by shareholders, and directors are responsible for their management. Operating and maintaining a company is relatively costly compared with a partnership or sole trader.

A company provides the benefit of limited liability (which sole traders and partnerships do not), meaning that the

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liability of shareholders is limited to their capital invested.

TRUST A trust is a separate legal entity that is governed by the terms of its trust deed (similar to the constitution of a company). By law, a trust is required to appoint a trustee. The trustee can either be an individual (or individuals) or a company. If the trustee is a company, this structure provides the advantage of limited liability in much the same way a company does. If the trustee is an individual the individual’s personal assets are at risk.

There are a number of different types of trusts. The most common type of trust is a discretionary trust (often referred to as a family trust). This type of trust enables income to be distributed to a range of beneficiaries (usually family members) as set out in the trust deed.

other contractual arrangements. This is because it can prove expensive to change the structure after you have signed a franchise agreement. If, for example, you decide to operate as a sole trader, and accordingly sign the franchise agreement in your own name, but then decide to set up a company or trust, new franchise documents will have to be drawn up and this could prove expensive.

You should also be aware that some franchisors insist on a particular structure. Any such restrictions imposed on the business structure will be set out in the franchise agreement.

Within my practice I have franchisees using each of the possible business structures. Each situation must be assessed on the facts of that situation.

Overall, in recommending a business structure the objectives I try to take into account are: • Simplicity and ease of operation,

SETTING UP A STRUCTURE

• Flexibility,

The right time to choose and set up your business structure is after you have decided to establish your franchise business but before you enter into any franchise agreements or

• Protection of assets, both business and personal, • Minimisation of income tax, and • Minimisation of capital gains tax.

Unfortunately, these objectives sometimes conflict. For example, the structure that is most simple and easy to operate is not necessarily the structure that will provide the best tax benefits.

So let us consider each of the objectives and how likely they are to be achieved using the different business structures.

Simplicity and Ease of Operation Almost everybody understands the concept of running a business in their own right. All that is required to set up as a sole trader is the registration of a business name in the state of which you are operating – and even this is not necessary if you are operating under your own name. The cost of registering a business name is about $100. This contrasts with the cost of setting up a company and a trust which, depending on the type of trust, could be in excess of $2,000.

Many people struggle with the concept of a company and the fact that although it is their company, it is a separate legal entity from the individuals. Similarly, many people struggle with the concept of a trust and trustee and the fact that with this structure there is one operating entity although there are two entities (the trustee is the legal owner of the business whilst the trust is the beneficial owner).

A sole trader is undoubtedly the simplest structure and the easiest to operate. It is also the least costly to establish and maintain.

Flexibility By flexibility I am referring to the ability to get taxable income to those persons most suited to receive that income.

Sole traders and partnerships offer little or no flexibility. With a sole trader, all income must go to the sole proprietor, and in a partnership the income must be distributed in accordance with the partnership agreement. A company also does not provide much flexibility.

Salaries can be paid to people who work in the company, but the remaining profits must be distributed to shareholders in proportion to their shareholdings.

A discretionary trust on the other hand provides the maximum flexibility.

Each year the trustee of the trust can determine how much money, if any, each beneficiary (as named in the trust deed) is to receive. Distributions can be made to a wide range of beneficiaries, even to children below the age of 18, but the amount of income that can be distributed to those children without paying maximum marginal rates of tax is limited.

Protection of assets I have already pointed out that when operating as a sole trader, or when individuals are in partnership together, it is your – the individual’s - assets that are at risk. Everything that is in your name is potentially at risk. The same applies when you personally are the trustee of a trust.

However, when the business is operated by a company in its own right or by a company acting as trustee of a trust, then it is effectively the company operating the business and it is the company’s assets (not the individual’s assets) that are at risk. When using a company your risk - the individual’s risk - is limited in theory to the amount you have contributed to the company.

I say ‘in theory’ because in practice that limitation does not exist if you as an individual give personal guarantees on behalf of a company. Usually when you are entering into a franchise the franchisor will insist on getting personal guarantees from you if you use a company. Further, the landlord of premises will seek your personal guarantee if your company enters into a lease and the bank will seek a personal guarantee for any loan that is made to your company. This reduces the practical benefit of the limited liability of a company.

Notwithstanding this, the use of a company (with or without a trust) usually provides the best asset protection, albeit limited when personal guarantees are given.

Irrespective of the structure that is going to be used to operate the franchise business, there are often steps that can be taken to protect assets. For example, in a case of a husband and wife, it is possible for one spouse to take the risk and for the other spouse to hold the assets. Thus, if a company is to be

formed, one spouse can be the director (and therefore probably the guarantor) and at risk, and the other can perhaps hold assets.

If the family home is in the names of both spouses, it may be possible to transfer ownership of half of the home from the spouse who is at risk to the spouse who is not at risk. In some states in Australia this will require the payment of stamp duty, and in some states it will not. Generally, there will be no capital gains tax on this transfer because principal residences are exempt from capital gains tax. It may also be possible to transfer other assets from the spouse who is at risk to the spouse who is not at risk, but there may be capital gains tax and other costs.

Minimisation of Income Tax We all aim to pay as little tax as is legally possible. Further we all wish to defer the payment of that tax as long as possible.

I am sure we could all think of better uses for our money than having it sitting with the tax office earning zero per cent interest.

With partnerships and sole traders, the individuals receiving the profit must pay tax on that profit. The rate of tax on that profit will vary between 0 per cent and 49 per cent, depending on the level of income each individual has in their tax return. As the income level increases so does the marginal rate of tax.

Companies, on the other hand, pay tax on their profits at a flat rate. The current company (non-small business) rate is 30 per cent. Small business companies have a rate of 28.5 per cent.

A small business is broadly one which has aggregate turnover of less than $2 million. The Federal Government in the 2016 Budget proposed that the small business aggregate turnover threshold be increased to $10 million and the tax rate for small business companies reduce to 27.5 per cent. This proposal was due to apply from 1 July 2016, however at the time of writing these measures have not been enacted.

Any dividends paid to shareholders are taxed in the hands of the individual shareholders receiving that income, but they get a credit (imputation credit) for the tax paid by the company on that income.

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Trusts do not usually pay tax. What usually happens is that trusts distribute their income to beneficiaries and the beneficiaries pay tax on that income in their own right. The beneficiaries (if individuals) will therefore pay tax at somewhere between 0 per cent and 49 per cent depending on their level of income. Any income retained by the trust is taxed at 49 per cent.

In summary, a company or a discretionary trust usually provides greater opportunities to minimise income tax than does a sole proprietorship or partnership.

Minimisation of Capital Gains Tax There is in fact no such thing as capital gains tax. Rather, what happens is that income tax is paid on capital gains, but usually at concessional rates as compared to normal (revenue) gains.

Generally speaking a capital gain arises from the sale of non-depreciating capital assets such as a shares and property.

Sole traders, partnerships and trust are entitled to a general 50 per cent reduction in capital gains on assets which have been held for more than 12 months. This general 50 per cent

reduction is not available to companies.

Companies pay a flat rate of 28.5 (small business) or 30 (non-small business) per cent on capital gains made. Therefore from a taxation perspective non depreciating capital assets should not be held in a company.

On the sale of your business, given the correct business structure the small business capital gain tax concessions may be utilised. Using these provisions any capital gain on sale of a business can first be reduced by the 50 per cent general discount. The remaining 50 per cent can then be further reduced by 50 per cent by applying the active asset concession. This therefore reduces the taxable portion of any capital gain to 25 per cent. Further, and once again given the correct structure, it is then possible to avoid paying tax on that 25 per cent by doing one of a number of things.

This can include putting the balance of the gain into superannuation or buying replacement business assets (usually another business). Having the correct structure at the start should enable you to take advantage of these concessions on the sale of your business.

It is therefore often possible to pay no tax on any capital gain that is made.

It is also possible with an unsuitable

structure to pay in excess of 40 per cent!

CONCLUSION There is no one ideal structure that suits all franchisees and franchisors. The most appropriate structure will involve a compromise between competing objectives. The cost and complexity of a structure should always be weighed against the benefits provided.

It is important an appropriate structure is adopted from the start since restructuring can be a very costly and time consuming process. Professional advice received before you sign on the dotted line, from accountants and solicitors experienced in franchising, will ensure that you set up the structure that best suits your circumstances and objectives.

Jamie Bishop Partner McLean Delmo Bentleys

03 9018 4666 jbishop@mcdb.com.au

www.mcleandelmobentleys.com.au

Zarr train

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O P E N FO R O P E N F O R B U S I N E S S —

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2 0 1 7

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—

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CEO and Founder Kenton Campbell

© Intellectual Plus Pty Ltd. All Rights Reserved, 2016. Trade marks used under licence.

Opportunities now available.

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CEO and Founder Kenton Campbell

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chapter 11

GROW AND DEVELOP YOUR FRANCHISE

HOW TO

AND YOU

Karen Wren Founder | The Franchise Whisperer

T

aking on a new franchise can be very exciting, but it can also be quite daunting for someone new coming into a franchise system. That’s why it’s so important to make sure you start off on the right foot, so that you can establish a good solid foundation to build upon.

I would like to take this opportunity to share some of the things that I have learnt during my many years in business, specifically in franchise businesses. In particular, how you can best support the growth of both you and your franchise business.

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The nature of growth and development in anything is that you start with almost nothing, just a small seed, which you then feed, nurture and protect during its establishment stage and early growth.

Once it is established, the challenge then is to control the growth in a way that is best suited to its environment.

So, regardless of what type of franchise you have, be it a fixed site or mobile service, the basic process remains the same. For example, I planted two beautiful climbing Jasmines in small matching pots in my courtyard. When I brought them home, I followed all the instructions from the lady at the garden centre, and potted them with love. Their early growth was amazing, the plants grew and blossomed and climbed high all over my fence. But then I got distracted. I got busy with other things and with life in general, and I started to neglect my beautiful plants. Soon,

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they started growing out of control, out of their pot, and began to wither. So I went back to the garden centre for help.

Armed with all the right information, I returned, moved them to larger pots, cut back all the dead wood, and nurtured them with plenty of fresh water. In no time at all, new shoots appeared and the plants slowly came back to life. Now, I keep a close eye on the health of my plants in the same way that you, as a franchisee, need to take care of your franchise business, so that it can grow and develop in the best way.

It is important to understand why you became a franchisee of this particular business in the first place. Remind yourself of what inspired you to join this franchise family. Return to the same questions you asked yourself when you started out, to reinforce your commitment to the brand. Following

the system that your franchisor has proficiently laid out is very important.

They have spent a lot of time and money perfecting their business offering, so imagine how frustrating it would be when their franchisees don’t follow the program. How many times have we seen a thriving business with an established successful business model gradually decline under new owners?

Imagine a restaurant with an awardwinning menu, which was changed with the change of owners. Imagine they also changed the décor, and the layout, and brought in their own staff in place of those who were key to the rise of the business. Then, when the sales drop, they wonder where all the customers went and what went wrong. They might blame the person who sold them the businesses, and claim they bought a ‘lemon’. They never take responsibility themselves. Taking responsibility,

2. Detail the specific actions you need to take; 3. Determine how you’re going to implement this; 4. Have the discipline to execute the plan; and 5. FOCUS on fine tuning your actions to achieve better results.

One of the biggest challenges for all those starting out with a new franchise is to gain new customers.

For some franchisees, this is the most difficult thing they could ever do; it’s completely outside of their comfort zone. When I am working with a mobile franchisee who has to door knock or cold call for their new business, the first thing I tell them is, “don’t try to be a salesperson”. Rather, you should try to be a real business owner, and develop relationships first. Treat people as people, with real lives and real value.

Get to know them a little, and present yourself as a confident, caring business owner, not somebody trying to sell them something. It is also beneficial to think of your products and services in terms of how they can improve the lives of your customers. Networking and developing relationships, combined with a great understanding of your own products and services, will see sustainable business growth.

‘ownership’, is crucial. But, at the same time, you must follow the ‘proven recipe’ which made the business a success in the first place. Of course, once you gain more experience, you may be able to offer more improvements. That is why my next point is vital.

You must develop a great relationship with your franchisor and the franchise field manager if you have one. Stay connected and in regular communication by email, phone or in person. Be the franchisee with prompt responses to all stakeholders in the business. That means franchisor staff, your own staff, suppliers, your lenders, and anyone else involved with your business. Develop a genuine interest in the success of your franchise model, and be supportive of all franchisor initiatives, even if you don’t understand why at the start. Become an advocate

for your brand and a big promotor of your franchise network.

Being sincere in your personal and your business life is equally central to your success. You need to have a genuine empathy for others, a passion for your work, and a good understanding of how your actions impact others.

Make an honest assessment of your own skills and capabilities. Work out your strengths, as well as the areas you need help with. Develop an action plan tailored to your strength, and seek assistance from your franchisor with your weaknesses.

To truly grow and develop either yourself or your business you must first bring FOCUS into the right areas of your business activity. The five points on focus are: 1. Evaluate what needs to be done;

Finally, having a mentor that can help and guide you, who is separate to your franchisor or business partners, will help you gain accountability. We all need someone to hold us accountable for our actions. That is not a bad thing.

Being held to account, by yourself, your colleagues, your franchisor, or even your customers is a major part of franchising.

Accepting this and using it to improve, grow and develop is all part of a healthy business model.

Sometimes in business we tend to overcomplicate and overthink things.

I am a big believer in keeping it simple and keeping it real. Fundamentally, growing and developing a good business is all about doing ordinary things, but doing them well.

Karen Wren Founder The Franchise Whisperer

0419 155 758 info@franchisewhisperer.com

www.franchisewhisperer.com

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chapter 12

Achieving

Franchise Success Bob Beaumont Founder | Beaumont Tiles

J

oining a franchise is a wonderful opportunity to forge a new career and build a business that you own. But success does not happen automatically once you sign the dotted line.

Beaumont Tiles opened its doors in 1960 and we launched our first franchise 25 years later. Since that time, we have been fortunate to see the growth of

some fantastic businesses under our brand. We’ve also been able to identify the attributes of people who make it happen.

In mapping their journeys, and through our own experiences, there are some common traits and thinking processes that people who become successful franchisees share.

Let’s start before the start.

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It’s as much about the person you are, the commitment you want to give (and not just the dollar investment) as it is about the franchise brand you choose that supports success.

As with any life changing decision, success starts with a bit of soul searching, good research and informed decision making.

Some people considering a franchise want to buy a job and security.

Generally these people find the road tough because being a franchisee is much harder than having a normal job.

Indeed (and as is the case for many small Australian business people) a new franchisee can expect to work up to 60 hours a week for the first few years.

Others want independence and to build

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wealth, but want to go it alone. Being a franchisee will also be a tough road for these people because they won’t have complete independence and the ability to ‘free think’ as if they started up their own business.

As a franchisee you’re bound to a system – a way of doings things. You are a part – an important part – of a bigger network of people who are operating under that same system and brand.

Some people take on a franchise in the belief that it’s an ‘off the shelf proposition’ and that the franchisor will do all the work. More often than not, these franchisees will fail.

As a franchisee you are buying a system, a brand and possibly a supply chain. You are not necessarily buying

success – you are buying a pathway to success.

After some soul searching into your motivation, now comes the research to find a perfect fit franchise.

At face value the benefits you gain in a franchised business is guidance, an existing brand, potentially proven products or services, and possibly a supply chain.

Dig deeper and you should have access to a whole network of people you can learn from, who can inspire you to be your best, and who are equally invested in your success as you are.

A good franchise system and brand will be ‘road tested’; someone else has made the mistakes and the franchisor has ironed these out over time. It’s got

to be strategically good and have high potential – it’s not just a ‘flash in the pan’ product or idea.

And you should choose a product or service you can develop a love for. I would say 90 per cent of people who join Beaumont Tiles don’t set out with a love for tiles, bathroomware and trends, but they end up loving them!

A business person can develop a love for something simply by making a rational choice to do so. They will learn about it, get excited about it, and in turn employees and customers will ‘believe’ too.

Selecting the right franchise should also be based on how much the franchisor is invested in their franchisees and in the health and growth of their products and services.

Franchised groups have come unstuck because they’ve been more interested in growing the number of outlets than in product and customer development – the core of their business.

When researching a business to buy, people should talk to multiple businesses in the network – not just the businesses the franchisor suggests.

While there should be a proven formula, a successful franchisee needs to be a great driver themselves, run hard to build their own business and be passionate to do so.

They have ambition and a sense of being involved in something bigger than them. They want to build a business, not just run one, and they want to grow as individuals. That’s first and foremost.

Beaumont Tiles has a number of franchisees who has been with us for many years. Some have just one outlet and some have three. Recently one of our dual owner franchisees sold both her concerns and is absolutely thrilled with the outcome, not just because of the financial gain, but because she grew so much as a person. She has built some amazing relationships and is truly an ambassador for our brand.

Successful business people are generally non-linear thinking; they’re not people who blindly obey rules.

A successful franchisee will be able to look at things from multiple angles. They interpret the rules and make them work to their advantage. They can balance the rules of the system with thinking outside the square to meet their own local area and specific customer needs.

There’s another two key attributes: an understanding of people and an understanding of numbers.

The notion of leadership is vastly underrated in franchise settings but it’s an area that is growing in importance, even more so in bricks and mortar businesses.

A good leader runs with the team as opposed to telling them what to do and where to go. A good leader builds a team, creates a successful internal culture and fosters a healthy customer base.

Good leaders help them become the people they can be as distinct to the people they are.

Beaumont Tile franchisees come from all walks of life – ex police, tilers, tradespeople from other industries, bankers, and even people from our own organisation who have left to become a franchisee.

No matter what the background, financial skills are critical and we always advise people to train in financial management.

Ultimately each person has a different measure of success, but successful people have measurable goals. It’s not just to be profitable year by year, they want to grow the value of their franchise for when it’s eventually sold

What are the steps to achieving franchise success?

Embrace the system The good franchisors have built their system over time and have learned through mistakes and adapted to the changing marketplace. Take notice of people who are successful, talk to them and learn from their mistakes and insights.

Every day, be passionate Every day ask yourself ‘how can I grow this business?’ Then, every day, do something to grow it whether that’s nurturing or training your people or getting closer to your customers. Keep a daily running sheet of things you can do to grow your business.

Be realistic Be realistic, set targets, and keep an eye on the numbers. Be pragmatic and model it on the experience of other franchisees.

Talk to people who’ve made it and who are in the same boat as you People who are starting up a business themselves. Have a proven financial model that predicts when you will turn a profit. Remember you are part of a bigger group and a stable of people who are ready to help. At Beaumont Tiles all of our stores have KPIs and if we see one store start to drift off we go in and help.

Don’t get in a rut If every day you are doing the same thing then you will get the same result.

We deal with a lot of tradies, builders, DIYers and people looking for different ideas, service and support. Your sales are only as good as what you put into it. Brainstorm ideas, priorities them into ideas that are quick and have the biggest single impact and do them no matter what!

Be committed Commit to customers, commit to your team, and commit to the organisation you are part of. It’s amazing what you get in return when you’re committed.

Bob Beaumont Founder Beaumont Tiles www.beaumont-tiles.com.au

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with change brings

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chapter 13

Want to Franchise Your Business?

Know the End Game Nasser Abdu Executive Director | Baybridge Advisory

Y

ou’re at the point of bursting the ‘business bubble’, capital has diminished, staffing issues are ever increasing, expansion is too slow and you’re not sure what to do. Inevitably, someone may tell you that “franchising your proven business” is a great way to solve these challenges.

However, you want to do things in a sensible fashion to speed up growth without compromising your products or services and particularly the brand. You will also need to be sure that your franchisees will

also succeed. The end game always needs to be in your vision.

What is franchising?

Franchising has been a proven model for many years and across the globe dating back to the 1800s. It is used for rapid business expansion that allows for companies to grow and expand without exposing them to capital investment and risk of debt. It is a business relationship in which the franchisor (the owner of the business) licenses specific trading rights to a franchisee.

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The franchisee is granted the right to use the franchisor’s business trademarks (brand) and the operating methods via an operations manual for a fixed period of time. This is in exchange for granting the franchisor the right to undertake control over certain aspects of how the business is conducted, in order to maintain an acceptable standard of service and delivery across the network in a consistent manner.

A structured application of the correct franchise model suitable for a profitable, systemised business, careful assessment and planning, together with skill, patience and diligence can provide an opportunity for a mutually beneficial and satisfying business system for both the franchisor and franchisees.

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financial resources and a commitment to invest in structures, systems and operations, to compete against the large scale corporations that have traditionally dominated the Australian retailing landscape.

• One-third of franchise systems engage in online sales with customers.

The following statistics were provided

by Griffith University’s Asia-Pacific Centre for Franchising Excellence in collaboration with the Franchising Council of Australia in their 10th biennial release of Franchising Australia 2016 report:

The Franchising Code of Conduct obligates franchisors to be accountable for their actions, particularly where they are not well prepared and advised in their efforts to grow the network and overall business. For example, the Code requires the franchisor to act in good faith in their dealings, be transparent in accounting and marketing practices, provide the necessary information for the franchisee to make an informed choice, disclose information about availability of online sale avenues, limits imposition of significant capital expenditure on franchisees and imposes financial penalties and infringement notices for any serious breaches of the Code by either party.

• There are 1,120 business format franchisors in Australia in 2016; • There are estimated 79,000 units operating in business format franchises;

Franchising systems in Australia

• More than 470,000 people are employed directly in franchising;

Franchising has been adapted and exists in many various forms around Australia, in the majority of industry sectors. Its economic imprint is substantial and growing, and the concept has contributed to dramatic advances, notably in the retail sector.

The adoption of the franchising system provides opportunity for small business holders with good business sense,

• Sales turnover of the entire franchising sector is estimated at $146 billion; • 60 per cent of the franchise systems have been franchising for more than 10 years; • 90 per cent of franchise systems responding to the survey originated in Australia, with 32 per cent of these operating internationally; and

Franchising Code of Conduct

Let this not discourage you though. In any business you will be required to comply with some form of legislation.

While the Code gets some media attention, it is far from the extensive obligations found under Retail Lease, Competition and Consumer or Corporations laws in Australia.

Why should you franchise your business?

There are many benefits to franchising your business. It creates a platform for motivated, entrepreneurial individuals to bring in their prior skills, knowledge, experience and financial resources to further drive, promote and grow its brand. The benefits of franchising include:

1. Faster Expansion and Cost-effective By being able to tap into financial and other resources of the franchisee, who provides the capital investment and ongoing funds to establish and run the business, the franchisor is able to expand the business much more quickly without the risk of debt or loss.

The franchisee bears all establishment costs in relation to the set-up of the franchise business, and the costs of any ongoing operational expenses associated with the day-to-day running of the franchise unit. The commonly adopted model involves the payment of an initial franchise fee by the franchisee to join the franchise network, who thereafter pays franchisee royalties, either as a flat fee or based on the gross revenue of the business, to the franchisor throughout the term of the agreement.

As the franchisee sets up and runs the business, this means that as a franchisor, it won’t be responsible for the ordinary expenses incurred in the running a business. Such expenses includes lease or mortgage payments, equipment expenses, employment expenses and all other expenses that are incidental to the conduct of your business.

2. Improved Local Market Penetration Local market penetration is also another great advantage to franchising which allows a franchise brand to raise and build brand awareness within the greater local communities. As each franchiseeowned unit will derive their customer base from their particular local geographical area, this alone stands as a natural motivator for the franchisees to reach out and promote their business on a more personal

level, by way of what is commonly called ‘Local Area Marketing’. In most cases the franchise model will pre-determine a percentage of gross revenue to be applied to local area marketing and as a result will help establish the recognition of the franchise brand name and build goodwill, within the assigned territory.

3. Greater Commitment Franchisees have invested their own capital in the franchise business and have acknowledged that they will receive a stake in its future profits.

That ‘skin in the game’ arrangement places an added commitment and obligation on their own personal part, this is commonly known as the ‘owner operator effect’. Pushing them further to ensure the franchise business is successful and performs even better than managing the business entity itself. In this case, it is fundamentally crucial for the franchisor to select motivated and loyal franchisees that will perceive the brand as their own, strive to market the brand and ultimately drive the success of their business and yours as a whole.

4. Quality Management and Strategic Innovation By way of training and ongoing operational support, the franchisor will be providing the necessary tools for the franchisee to successfully manage the franchised business.

For instance, the Operations Manual, commercial policy and franchise agreement will provide operational frameworks to guide the franchisee to conduct its business in a structured, cost effective way. Compliance and proper implementation of such models will ensure that it can maintain the brand within the desired market, meeting customer expectations with consistency of quality in products and service.

As noted above, franchising provides a very cost-effective avenue for business progression and can connect with personally invested and motivated individuals who will help promote and grow the business.

This may leave the franchisor with more time and freedom to focus on developing strategies to increase the

profitability of the franchise business.

For example, the franchisor may have greater time and opportunity for networking, promoting growth by enhancing brand and market awareness, working on ways to protect and maintain the brand image by way of innovative strategies and to ensure product and service development and consistency.

5. Protection from Liability Franchise business models allow for a liberated contractor relationship between the franchisor and franchisees. Whilst the franchise brand and network may be perceived in the common market as a single unified entity, it is in-fact a mutually exclusive arrangement with regard to liability, government record and registration. This means that the franchisee is solely liable for legal and governmental compliance in all areas required. For example instances such as injuries that have occurred at their premises (subject to limitations) are the sole responsibility of the franchisee. It also means that the franchisor may be able to avert government duties and excises such as payroll tax and the like, a point which has been most appreciated by many franchisor networks Australia wide.

Practical aspects for consideration The concept of franchising can be adaptable to any business, provided it qualifies for some basic characteristics;

1. Is the business proven?

Does the business have a track record of success? Has that been duplicated and proven to be a credible business model? Is the franchise manageable by others? Is there a clear and measurable avenue for growth and expansion in the specific market?

2. Is the business concept unique?

Is the business adequately differentiated from its competitors?

Is it marketable as a business opportunity? Does it have a sustainable competitive advantage?

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3. Is the business systemised?

Are tried and tested operational systems in place? Are operating procedures documented? Could someone learn to operate the business in three months or less?

4. Is the business commercially profitable?

Does the business have a marketable return on investment for a prospective franchisee even after all royalties are distributed? If a business can’t generate a healthy enough return on investment after deducting a royalty, it’s going to have difficulty keeping franchisees happy.

5. Is the franchise model commercially viable to the franchisor?

What will it cost to create the franchise model? What are the costs of marketing the franchise offer? What will be the growth assumptions of the franchise network? What it will cost you to support the franchise network, now and in the future? What will be the returns, now and in the future?

6. Is there a clear and determined long term strategy in place?

Are you committed to building,

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growing and expanding the business?

Is there an exit strategy?

If the business meets the above criteria, it may be suitable to franchise.

Numerous factors need to be considered in this exercise for it to be done with due diligence and professionalism: • Assessing the feasibility of the business, are the numbers consistent and replicable?

• Are the findings a feasible proposition to a prospective franchisee?

• Determine what the financial investment commitments of a franchisee will be; • Measure that investment against comparable market opportunities and making sure they are competitive;

• Determine whether the whole projected effort is economically feasible to as a prospective franchisor.

Once you’ve determined that, you should then move to some of the more complex commercial imperatives such as: • Territory; • Exclusivity; • Suppliers; • Training (Initial and ongoing); • Franchisee Performance; • Franchise Management; and • Marketing (franchisor obligations and franchisee requirements).

• What is the speed of growth you want or can achieve in the planned franchise network?

Only after this and more (the list above is not exhaustive) should you then embark on developing the adequate and proper legal documentation that you will need in order to appoint a franchisee to your network.

• Determine the capital investment required to budget for to attain that growth projection;

Nasser Abdu Executive Director Baybridge Advisory

• Assess what it will take to suitably and adequately support the growing network operationally as the franchisor; and

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chapter 14

Franchising in australia

franchise council of australia

T

he Franchise Council of Australia Limited (FCA) is the peak body for the $146 billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector. Formed in 1983, the FCA is a nationally incorporated not-for-profit association with a national head office based in Melbourne, Victoria.

The FCA is committed to promoting best practice in the sector and providing the education and other services necessary to ensure a healthy sector constantly striving to lift its own standards.

As the peak body for franchising, the FCA continues to add value to the businesses of its members by

providing a range of services relevant to franchising and working with regulatory bodies to assist with government reforms concerning franchising and small businesses.

Membership of the FCA is voluntary, and is open to any individual or organisation involved in the franchising sector, including franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

Whether offering advice on best practice franchising, educating government on policies affecting the sector, promoting franchising in the media or providing professional development services to its members, the FCA does its part to make the sector a positive, sustainable place to earn a living.

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MEMBERSHIP BENEFITS Credibility – maintained through the FCA member standards and the Franchising Code of Conduct; Professional support – through education programs, networking opportunities and regular events; Representation – ensuring members’ voices are heard by governments, regulators and other important groups.

Membership also means solidarity.

FCA members belong to an association where their peers work together for the betterment of the sector. FCA members share a common method of doing business – not a common business.

For this reason, franchisors, franchisees and suppliers can freely exchange ideas without fear of losing their competitive edge.

The FCA currently has more than 600 franchise systems and suppliers in its membership base. This strong commitment to belonging demonstrates the relevance and value brought to the sector by the FCA.

MAJOR SERVICES AND INITIATIVES The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this, in turn, depends on profitable and happy franchisees.

The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community – including franchisees, franchisors, employees and their local economies and communities.

In addition to a commitment to the highest industry standards, the FCA facilitates a number of services and initiatives to assist in promoting and advancing the role of franchising in Australia, as well as supporting its members.

THE FCA FRANCHISE ACADEMY The FCA Franchise Academy is the premier training provider for the sector, committed to providing franchisors, franchisees, franchise consultants

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and suppliers with the best education programs available.

In 2012 the FCA Franchise Academy launched the Certified Franchise Executive program (CFE). The CFE is the only internationally recognised professional accreditation program for franchise executives. It is an educational framework designed to enhance the professionalism of franchising by certifying the highest standards of quality training and education.

Traditionally a three-day event, the National Franchise Convention also includes a trade exhibition where suppliers to the franchise sector can showcase their products and services.

The convention is open not only to those in franchising circles but also to the small business sector generally and it is not necessary to be an FCA member to attend.

The 2017 Convention (NFC17) will be held on the Gold Coast in October. For more information contact info@franchise.org.au or visit www.franchise.org.au.

The program offers existing and aspiring franchise professionals and entrepreneurs the opportunity to grow professionally and reach a recognised standard of excellence within the local and international franchise community.

FCA EXCELLENCE IN FRANCHISING AWARDS

More than 40 Australian franchise professionals are currently participating in the CFE program, representing more than 35 franchise businesses, with 30 franchise professionals so far gaining CFE accreditation.

The FCA Excellence in Franchising Awards recognise and reward companies and individuals within the Australian franchise sector and provide a platform for entrants to showcase their achievements on the national stage.

WOMEN IN FRANCHISING COMMITTEE In 2007, the FCA announced the introduction of the Women in Franchising Committee (WIF), dedicated to promoting and advancing the achievements of women in franchising and small business.

The purpose of the WIF Committee is to increase female participation in franchising. It aims to be a professional, organised group within the FCA that will provide women inside and outside the sector with information and encouragement, as well as genuine opportunities for contribution, networking and professional development.

THE NATIONAL FRANCHISE CONVENTION The FCA hosts the annual National Franchise Convention. The Convention brings together the Australian franchise community – including successful business people, key decision makers, CEOs, government officials and industry advisors – to enjoy education, networking and business development opportunities.

The Awards are only open to FCA member companies or individuals, and are committed to ensuring that franchisors, franchisees and suppliers to the sector are appropriately represented.

Success at the Awards not only increases brand recognition, customer enquiries and media coverage, but it can also boost company morale and help attract the best talent to companies.

The Excellence in Franchising Awards ceremony is held in conjunction with the National Franchise Convention and is the pinnacle of the franchising year.

Past winners include 2016 Australian Established Franchisor of the Year, Poolwerx; 2016 Franchise Woman of the Year, Natalie Brennan (Foodco) and 2016 Multi-unit Franchisee of the Year, Daniel Mesiti and Anthony Stahl (Boost Juice Bars) and many more.

HALL OF FAME The Australian Franchise Hall of Fame was established in 2003. During its creation, the selection panel searched back to the origins of franchising in Australia and, by a meticulous process of elimination, identified the groundbreakers, influencers, quiet achievers, selfless contributors and

outstanding performers who endured the trials and laid the foundations of the sector’s success.

- To encourage development of NFA’s in all countries of the world as recognised by the United Nations.

Now, it is the members of the Hall of Fame themselves who induct new entrants. The sole criterion is an outstanding contribution to franchising – whether as a franchisor, franchisee, academic, lawyer, consultant, politician, financier – whomever.

The WFC meets twice a year, and the FCA is an active participant and member of the WFC Task Force – which is the Executive Committee of the WFC.

The 2016 Hall of Fame inductee is Murray d’Almeida, founder of Retail Food Group and Chairman of BPS Technology.

Access to the NFA’s from across the globe provides FCA members with cross referrals to key advisors when looking to expand internationally and provides a source of referral for international franchisors looking at entering the Australian franchising sector.

INTERNATIONAL ASSOCIATIONS

FCA MEMBER STANDARDS

The FCA is closely affiliated with franchising associations around the world and actively participates in international conventions, expos and working groups to inform and educate countries on Australian franchising trends and opportunities. The FCA is a full member of the World Franchise Council (WFC), as well as a founding member of the Asia Pacific Franchise Confederation (APFC) which is a supranational regional group of the WFC.

Members of the FCA receive many benefits which help businesses keep informed and connected with the franchise sector and facilitate education.

The WFC membership recognises National Franchise Associations (NFA) which are not-for-profit organisations whose constitution requires and, in practice has: - A subscribing membership which the majority is comprised of franchising companies.

- A governing body mainly comprised of franchising companies or their representatives.

- A code of ethics which franchising members must comply with and is consistent with the Code of Ethics promulgated by the International Franchise Association, or the European Franchise Federation or such other equivalent Code.

The objectives of the WFC are: - To provide a forum for every National Franchise Association world-wide to meet as equals to promote and improve franchising.

- To represent international information on franchising and common views of the NFA to international bodies.

One of the hallmarks of a reputable sector is a commitment to high standards of personal and professional conduct. This enhances public perceptions of franchising, helps safeguard the investments of franchisors and the businesses of franchisees, protects franchise networks from unfair or unethical attack and provides guidance for those seeking to commence their franchising journey.

The FCA encourages its members to maintain standards of conduct worthy of franchise sector professionals. The Member Standards are designed to provide members of the FCA with an authoritative guide on acceptable standards of conduct.

The FCA believes the Australian franchise sector to be well regulated with the Franchising Code of Conduct (the Code) allowing for affordable, efficient dispute resolution procedures and disclosure provisions to assist and guide the sector. It also considers that the relationship between the franchisor and the franchisee can be developed even further with best practice guidelines in the form of FCA Member Standards.

It is the FCA’s view that a member gains significant market benefit in identifying themselves with FCA membership and as such the business practice and activities of members should work towards franchise best practice.

MEMBER OBLIGATIONS All FCA members are expected to conduct their franchising activities professionally and in accordance with Australian law. They are expected to comply with agreed minimum standards of conduct. The FCA considers the following standards to be relevant to members: • Members of the FCA shall abide by all relevant State and Federal laws including, in particular, the Franchising Code of Conduct and the Competition and Consumer Act. Within 14 days of a written request by the FCA, a member shall furnish to the FCA a copy of its current disclosure document, franchise agreement and any other documentation or advertising material used in connection with the appointment of a franchise.

• No member shall imitate the trademark, trade name, corporate name, slogan, or other mark of identification of another member of business in any manner or form that would have the tendency or capacity to mislead or deceive.

• Members will become familiar with the content of these Member Standards and draw them to the attention of clients as appropriate from time to time.

• A member, be they a franchisor, vendor, franchisee, franchise broker, or representative of a franchise system should not sell a franchise if at the time the franchisor or vendor franchisee knew or ought to know that a reasonably competent franchisee would be unlikely to be able to successfully operate the franchise.

• Members are expected to behave professionally and refrain from illegal, unethical or improper dealings or otherwise act contrary to the image of franchising or the FCA. The Franchise Council of Australia 1300 669 030 info@franchise.org.au www.franchise.org.au

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chapter 15

Franchising in new zealand

Rory MacDonald Partner | Macdonald Lewis Law – Franchise Lawyers

W

hilst there has not been a recent survey of franchising in New Zealand, it is understood that there are over 400 systems operating in New Zealand, including a number of offshore systems, and the industry is estimated to employ in excess of 100,000 people.

is expected to remain around 2.5 per cent. Apart from a big demand for home building (there is a significant shortage of homes in Auckland) there is also strong growth in the tourism sector throughout the country.

There has been recent growth in the home and business to business sector as well as growth in the home building sector. The banks are active lenders in the franchise sector and competition to lend is keen between the banks.

Franchising is a largely healthy industry in New Zealand. Most systems are well run, although there have been some sad stories of closures of franchise sites. This is partly attributable to poor site selection, but also to franchisors who do not do enough research or put enough effort into supporting their franchisees.

The economy is robust with GDP growth around 2.5 per cent per annum and that growth has partly been caused by a surge in migration to New Zealand. That surge is likely to slow, but the overall GDP growth

Recent legislation, called the Health and Safety at Work Act 2015, has toughened the laws relating to health and safety issues in New Zealand. This has meant the revision of many Franchise Agreements.

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There is a bill called the Commerce (Cartels) Amendment Bill which may have some impact on the way franchising is practised in New Zealand if it ever becomes law. It is a bill that has been deferred for some time.

THE FRANCHISE ASSOCIATION OF NEW ZEALAND If you are looking for a business opportunity or needing advice on franchising, our recommendation is that you don’t sign anything until you have asked the question: “Are you a member of the Franchise Association of New Zealand?”

Members of the Franchise Association are the franchise professionals, committed to uphold ‘Best Practice in Franchising’, and the Association works hard to promote the benefits of dealing with members, both for those looking to purchase a franchise and also those who need to gain professional advice.

The benefit of the Franchise Association of New Zealand (FANZ) membership for franchisees was recognised in the New Zealand Prospective Franchisees Survey*. The survey found that 75.7

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per cent of prospective franchisees considered membership of FANZ important or very important when considering a franchise to buy into.

problems in the sector. He drew attention to the Franchise Association of New Zealand’s Code of Practice as an area where self regulation was working.

As the peak body for the franchise community in New Zealand, the Association makes representations to Government on issues of concern to franchisors and franchisees including such issues as proposed legislation; new business support programmes and business taxation. The Association often conducts email surveys of members on key issues to gain valuable feedback prior to making a submission.

Despite the substantial difference in the regulatory environments between New Zealand and Australia, the two 2012 surveys show remarkably similar levels of franchising disputes.

Unlike a number of other countries in the world, including Australia, franchising in New Zealand is governed by the same commercial laws as any other business.

In 2008 the Ministry of Economic Development called for submissions on the possibility of introducing franchise specific regulations following a high profile fraud case. In 2009, however, the Minister of Commerce concluded that there was no need at that time for the introduction of franchise-specific regulations and went on to say that there was little evidence of widespread

BUYING YOUR NEW ZEALAND FRANCHISE Buying the right franchise can have many benefits over the stand-alone business. Not least of which is that you can potentially purchase into a franchise system that has a proven track record and one where you will receive all the help you need to become successful.

As a prospective franchisee, an important part of your due diligence should be to establish whether or not the franchise you are considering is a member of the FANZ. Don’t be misled by a statement such as, “we are not members but we abide by their Codes”.

We have been involved in matters where circumstances have gone badly for franchisees and we have been limited

in our ability to assist the relevant franchisees as the franchisors are not members of the FANZ and really have no regard for the Code of Practice of the FANZ. Of course, there are franchise systems such as McDonalds who are currently not in membership but who operate ethically and provide valuable business opportunities for the prospective franchisee. In all cases, however, you should ask the franchisor to explain to you why they are not members.

For a franchisor to gain membership of the Association, they must submit their documentation for scrutiny to ensure that their Franchise Agreements contain all the elements required under the Association’s Codes and Rules. Some of the key elements that are required are: • Full and proper disclosure of matters important for a prospective franchisee to know and understand; • A seven-day cooling off period before a prospective franchisee is finally committed to the purchase; • A requirement that the prospective franchisee produces a certificate from their solicitor to the effect that they have had the agreement explained to them – or a signed statement that they have declined to take independent legal advice; and • If things go wrong, compulsory mediation by a FANZ appointed experienced franchise mediator as a first step in dealing with the issue.

The Association’s independent Scrutineer carries out compliance checks on a biennial basis to ensure that documentation maintains the standards that are required.

Carrying out your due diligence on every aspect of your intended franchise system is vitally important. The New Zealand Prospective Franchisees* survey found that over 70 per cent of prospective franchisees met with three or more franchisors before making up their minds and nearly 75 per cent talked to three or more franchisees of their intended franchise system as part of their decision making process.

To assist all prospective franchisees make informed decisions, FANZ has developed, in conjunction with Massey University, a five segment free online training course that is available through the FANZ website: www.franchiseassociation.org.nz.

A key differentiation factor for a franchisee dealing with a franchisor which is a member of the FANZ is that the FANZ franchisor is bound by the Code of Practice, the Code of Ethics and the Franchise Association Rules.

In the event that any of these codes are not adhered to by the franchisor, the franchisee has the ability to make a formal complaint to the Complaints Panel. The Complaints Panel is fully independent of the FANZ. If your complaint is upheld, the franchisor can be required to rectify the situation or face a range of penalties that are contained within the Association’s Code of Practice.

If the franchise you are going to purchase is from a member of FANZ, you too will be required to sign up to the Association’s Code of Practice and Code of Ethics to ensure that as a franchisee you undertake to maintain ‘Best Practice’.

In addition to standards and compliance, franchisors, franchisees and service provider members gain much from membership to the Association. Apart from the significant marketing advantage of being able to use the Association’s logo as a sign of credibility, membership also opens up a whole range of opportunities to advance their knowledge and learn from the experience of others. This is a unique advantage not available to nonmember franchise systems and is clearly demonstrated at annual conferences where first time attendees regularly comment that they are amazed by the amount of advice and information that was freely exchanged by members.

As a member or the franchisee of a member you have the opportunity to enter the prestigious annual awards, which culminate in a gala awards dinner in November each year. These awards are based on an internationally recognised business excellence system and not only provide you with the opportunity to showcase your business, but also gain valuable insight into the opportunities to improve your business from the feedback reports provided by the evaluators. There are entry categories for both franchise systems and franchisees and winners regularly use their success in marketing campaigns.

EXPORTING YOUR FRANCHISE TO NEW ZEALAND For an Australian franchisor coming into New Zealand, it is a relatively straight forward process from a legal point of view. Most systems that come into New Zealand from Australia set up a local company both to protect intellectual property in New Zealand as well as to ensure a foothold in New Zealand.

It is important to get trademarks registered in New Zealand as early as possible. It is not an expensive process but should be considered well before actually arriving in New Zealand.

If the Australian franchisor is operating directly in New Zealand then the franchise agreement should be reviewed by a New Zealand lawyer; subject to New Zealand law and to New Zealand jurisdiction for ease of franchise rights enforcement. Reputable Australian systems that come here ensure that they have a disclosure document that is relevant to New Zealand circumstances as well as a cooling off period etc. A number of Australian systems have made, as a key feature of setting up in New Zealand, an early application to join the FANZ especially as the FANZ requirements for disclosure differ in some ways from those required under the Australian regulations.

Proper disclosure documents, cooling off period and mandatory mediation as a dispute resolution process are all part of the voluntary Code of Practice to which all FANZ members are required to adhere. It certainly enhances the reputation of the system operating in New Zealand. Obviously, if a Master Franchisee is appointed in New Zealand, then having that franchisee become a member of the FANZ is likely to be perceived as a system which respects the maintenance of high standards.

In spite of a minority of lawyers and accountants seeing franchising as something akin to the Wild West, there are a significant number of lawyers, accountants and business brokers throughout New Zealand who have a reasonable understanding of franchising and the benefits it can bring to franchisees. There are a growing number of lawyers, accountants and business brokers who specialise in franchising.

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There is still a good deal of education to be undertaken for the public about avoiding doubtful franchise systems, but the trend is for specialised business brokers to promote healthy systems and to steer people away from the moonlight operators.

The majority of the banks in New Zealand now have a strong presence in the franchise industry and bear in mind that all the major banks in New Zealand are Australian owned. There are reputable franchise consultants in New Zealand with well-established track records and for anyone who attends the annual FANZ conference, it is manifest to observe that there is a strong and proactive congeniality within the franchise industry in New Zealand.

There are a small number of dedicated and respected franchise consultants in New Zealand who can be invaluable in modifying systems coming into this country. Involving their use can considerably diminish the likelihood of a legal claim being brought against a franchisor coming across from Australia.

Be aware that employment laws in New Zealand are similar to Australia and dismissing staff is not an easy process.

Also, New Zealand has an Act called the Resource Management Act which, coupled with the Building Act, means

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that obtaining building consents for shop fitouts can be slow and expensive.

It is vital to stress the need to do plenty of homework.

Obtaining sound taxation advice is essential before coming into New Zealand. There is a withholding tax system for payment of royalties and other fees from New Zealand to Australia but there is plenty of advice available from accountants who understand the taxation laws between the two countries.

It is important to remember that GST applies to everything in New Zealand (even food items) and the tax structure here is somewhat different from Australia. For a start there is no such thing as stamp duty. The government Kiwi Saver superannuation scheme requires contributions from employers to be made when employees opt into the scheme.

It is also important to know that we have the Personal Properties Securities Act which is a system of an online registration of all charges (e.g. what used to be debentures for companies) against both individuals and companies as security for monies lent and where goods and services are supplied on credit.

New Zealand has recently been named as the sixth highest ranking country based on the United Nations Development Programme which has regard to the standard of living of its people, its population’s access to knowledge and its population’s chances of living a long and healthy life.

There are many success stories for Australian systems entering into New Zealand. A point to remember, however, is that the disposable income of New Zealanders is not quite the same as that of Australians. Having said that, the lifestyle differences between Australia and New Zealand are not significant and so long as the homework and planning are done carefully then there are good prospects for Australian systems to enter into New Zealand and become successful.

For more information or to find out more about the work of the Association and the Codes of Practice, visit www.franchiseassociation.org.nz *New Zealand Prospective Franchisees – Franchize Consultants Ltd and franchisebusiness.co.nz - April 2011

Franchise Association of New Zealand (NZ) 09 274 2901 contact@franchise.org.nz www.franchiseassociation.org.nz

Resources at your fingertips!

CURRENT TITLES INCLUDE: Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication The Australian and New Zealand Business FRANCHISOR magazine The Magazine for Franchisors, Quarterly publication Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication The FRANCHISE GUIDE Annual publication CGB’s website also provides an additional advertising and information format and complements our publications.

www.businessfranchiseaustralia.com.au

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Franchise Listings Categories AUSTRALIA Accounting & Financial Services. ................................................................. 80

Telecommunications.................................................................................................. 104 Trade & Services.............................................................................................................. 104

Advertising & Marketing.......................................................................................... 81

Travel........................................................................................................................................... 104

Automotive Products & Services.................................................................. 81

Vending....................................................................................................................................... 104

Beauty Products & Services................................................................................ 82

Workplace Health & Safety............................................................................... 104

Building Products & Services........................................................................... 83 Business Services............................................................................................................. 84 Children’s Products & Services..................................................................... 85

NEW ZEALAND

Cleaning Services............................................................................................................. 86

Accounting & Financial Services. .............................................................. 105

Clothing Alterations & Drycleaning........................................................ 87

Advertising & Marketing....................................................................................... 105

Computer Products & Services....................................................................... 87

Automotive Products & Services............................................................... 105

Distribution. ............................................................................................................................ 87

Beauty Products & Services............................................................................. 105

Educational & Training Systems. ................................................................... 88

Building Products & Services........................................................................ 105

Electrical Safety Testing....................................................................................... 88

Business Services.......................................................................................................... 106

Employment / Personnel Services. .............................................................. 88

Children’s Products & Services.................................................................. 107

Entertainment....................................................................................................................... 88

Cleaning Services.......................................................................................................... 107

Event / Party Products & Services. ............................................................. 89

Computer Products & Services.................................................................... 108

Food – Bakeries.................................................................................................................... 89

Distribution. ......................................................................................................................... 108

Food – Coffee & Cafés................................................................................................. 89

Educational & Training Systems. ................................................................ 108

Food – Restaurants & Dining Rooms.......................................................... 91

Entertainment.................................................................................................................... 108

Food – Retail............................................................................................................................ 93 Food – Take Away................................................................................................................ 94 Hairdressing........................................................................................................................... 95 Health & Fitness.................................................................................................................. 95 Home Based Businesses.............................................................................................. 96 Home Services. ...................................................................................................................... 96 Hotels, Motels & Apartments............................................................................ 97 Internet......................................................................................................................................... 97 Landscaping & Gardening....................................................................................... 97 Mobile Franchises............................................................................................................ 98 Pet Stores, Products & Services................................................................... 99 Photography. ......................................................................................................................... 99

Food – Bakeries................................................................................................................. 108 Food – Coffee & Cafés.............................................................................................. 108 Food – Restaurants & Dining Rooms....................................................... 109 Food – Retail......................................................................................................................... 109 Food – Take Away............................................................................................................. 110 Health & Fitness............................................................................................................... 110 Home Services. ................................................................................................................... 110 Hotels, Motels & Apartments......................................................................... 110 Landscaping & Gardening.................................................................................... 111 Mobile Franchises......................................................................................................... 111 Pool & Spa............................................................................................................................... 111

Pool & Spa.................................................................................................................................. 99

Printing & Copying........................................................................................................ 111

Printing & Copying........................................................................................................... 99

Real Estate & Property Services.................................................................. 111

Promotional Merchandising. ............................................................................. 99

Recreation & Leisure. ................................................................................................. 111

Real Estate & Property Services.................................................................. 100

Rent or Hire........................................................................................................................... 111

Recreation / Leisure..................................................................................................... 100

Retail............................................................................................................................................. 112

Rent or Hire........................................................................................................................... 100

Travel........................................................................................................................................... 112

Retail............................................................................................................................................. 101

Vending....................................................................................................................................... 112

Signs & Graphic Services...................................................................................... 103

Workplace Health & Safety............................................................................... 112

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AUSTRALIAN franchise listings

accounting & financial services ABLS - Franchise Loan Specialist PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 ACTION CASH LOANS Phone: 03 5176 5616 ANZ MOBILE LENDING Level 7, 833 Collins Street Docklands VIC 3008 Phone: 1800 805 805 AUSSIE HOME LOANS Level 28, 225 George Street Sydney NSW 2000 Phone: 02 8297 0309

ECHOICE L/9 50 Bridge Street Sydney NSW 2000 Phone: 1300 302 914

MORTGAGE HOUSE Level 34, 101 Miller Street North Sydney NSW 2060 Phone: 133 144

EXPENSE REDUCTION ANALYSTS Level 11, 301 George Street Sydney NSW 2000 Phone: 02 8014 8852

MR TAX REFUND PO Box 2218 Ellenbrook WA 6069 Phone: 1300 829 227

EXPRESS BOOKKEEPING 4/130 Oxley Station Road Oxley QLD 4074 Phone: 07 3379 7174

PARK FIRST HOME LOANS Toowong Village 3/5 Gardner Cl Milton QLD 4064 Phone: 07 3368 1777

EZYACCOUNTS PO Box 4900 Robina Town Centre QLD 4230 Phone: 1300 313 397

RESI MORTGAGE CORPORATION Phone: 1800 754 758

AUSSIE MORTGAGE MASTERS PO Box 2033 Ocean Keys Clarkson WA 6030 Phone: 1300 666 186

SMARTLINE Level 2, 2 Lyonpark Road North Ryde NSW 2113 Phone: 131 497

AUSTRALIAN MORTGAGE BROKERS Phone: 1300 278 883 BABO GROUP Level 1, 12 Cramer Street Preston VIC 3072 Phone: 03 9466 0200 BOOKS ONSITE 27/101 Collins Street Melbourne VIC 3000 Phone: 1300 226 657 BUSINESS MECHANIC 5/40 Lake Road Port Macquarrie NSW 2444 Phone: 02 6583 8386 BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 Phone: 1300 650 448 BENDIGO AND ADELAIDE BANK The Bendigo Centre PO Box 480 Bendigo VIC 3552 Phone: 1300 361 911 CABOT SQUARE WA 4-5/253 Ocean Keys Boulevard Clarkson WA 6030 Phone: 08 9408 6596 CAPIFY Level 3, 10 Philip Street Parramatta NSW 2150 Phone: 1300 760 930 CASH LOAN MONEY CENTRES Ste 2 28C Irving Street Footscray VIC 3011 Phone: 0402 033 751 CFO ON-CALL 5/3 Racecourse Road West Gosford NSW 2250 Phone: 1300 362 436 CAPITAL TRUST Level 11, 65 York Street Sydney NSW 2000 Phone: 1800 131 507 CLUB FINANCIAL SERVICES 1/240 Caroline Springs Blvd Caroline Springs VIC 3023 Phone: 03 8390 1777 CITIWIDE FRANCHISING PO Box 189 North Melbourne VIC 3051 Phone: 03 9326 6300

DESTINY FINANCIAL SOLUTIONS 1/38 Willoughby Rd Crows Nest NSW 2065 Phone: 02 4351 0380

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RAMS FINANCIAL GROUP Level 7/17 York Street Sydney NSW Phone: 1800 616 082

Fifo Capital Australia Pty Ltd L16, 390 St Kilda Road Melbourne VIC 3004 Contact: Andrew Roberts Phone: 1300 852 556 / 0438 801 575 Email: andrew.roberts@fifocapital.com.au Website: www.fifocapital.com.au Business description: Established in 2005, Fifo Capital is the market leader in alternative business finance.

Our unique business model means that you can work from home, to the hours that suit your lifestyle and make a 50% return on your capital.

Even better - capital can be insured so the risks are extremely low.

Several multi-millionaires have been made by simply following the Fifo Capital model.

Contact us now and make your dreams a reality.

Year established: 2008 Number of franchise outlets: 76 Initial franchise fee: $49,500 + GST Investment required: $50,000 Training & support: 1 week training at our Head office plus 6 weeks business coaching plus 12 months intensive business development coaching.

Locations available: National FIRST CLASS ACCOUNTS Suite 8, 34-36 Glenferrie Drive Robina QLD 4226 Phone: 1800 118 611 FIRST CLASS CAPITAL Level 12, 50 Margaret Street Sydney NSW 2000 Phone: 02 9098 0860 H&R BLOCK PO Box 147 Thornleigh NSW 2120 Phone: 02 9483 3200 JIM’S BOOKKEEPING Phone: 131 546 JIM’S FINANCE PROFESSIONALS Phone: 131 546 MAS TAX ACCOUNTANTS 267 Nepean Hwy Edithvale VIC 3195 Phone: 1300 627 829 MORTGAGE CHOICE Level 10, 100 Pacific Highway North Sydney NSW 2060 Phone: 1300 650 330

STRATTON FINANCE PO Box 5012 South Melbourne VIC 3205 Phone: 1300 787 288 SUCCESS TAX PROFESSIONALS 6/50 Ladner Street O’Connor WA 6163 Phone: 08 9337 4440 TAXASSIST 29 Wharf Street Woolgoola NSW 2456 Phone: 1800 625 429 THE BOOKKEEPING NETWORK 90 Woodhall Street Stirling WA 6021 Phone: 08 9349 9189

THE INTERFACE FINANCIAL GROUP Contact: David T. Banfield Phone: 1300 957 900 Website: www.interfacefinancial.com.au/franchise Email: ifg@interfacefinancial.com Business description: The Interface Financial Group (IFG) franchisees provide short-term working capital through a proven and innovative invoice discounting system. IFG has been operational for over 40 years with franchisees and licensees in Australia, the U.S., Canada, the U.K., Ireland, New Zealand, Singapore, Mexico, and South Africa.

IFG 50/50 franchisees syndicate all transactions 50/50 with IFG-the franchisor, and that means less working capital required to fund transactions; IFG does the bulk of the due diligence and the ‘paperwork’ for the transactions; and IFG 50/50 franchisees will concentrate their efforts on building the referral relationships – they do the ‘people work’. A very innovative leverage program has also been introduced to allow franchisees to grow their capital even faster.

Year established: 1972 Number of franchise outlets: Approx 100 Investment required: $50,000 - $100,000 Training & support: Extensive local training and support provided.

Locations available: Opportunities exist nationwide for unit franchisees.

Advertising & Marketing AARROW ADVERTISING 18 Sydenham Road Brookvale NSW 2100 Phone: 0422 133 300 BRAND MUSIC Studio 3/216 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9005 COFFEE NEWS 16 Marlin Street Thornside QLD 4158 Phone: 1300 660 865 FOUNDATION WORKS Level 2, 32 Pyrmont Bridge Road Pyrmont NSW 2009 Phone: 02 8093 8050 MAILPOST 462 King Georges Road Beverly Hills NSW 2209 Phone: 1300 624 576 MINICARDS PO Box 718 Tugun QLD 4224 Phone: 07 5596 4591

AUTO MASTERS AUSTRALIA PO Box 1517 Applecross WA 6953 Phone: 08 9316 1117 AUTOMOTIVE SERVICE SOLUTIONS Unit 1, 53 Neumann Road Capalaba QLD 4157 Phone: 07 3245 5644 AUTO ONE AUSTRALIA Unit 1/40 Carrington Road Castle Hill NSW 2154 Phone: 02 8845 1111 AUTO PRO 76-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

EUROPCAR Phone: 03 9330 6178 FIXZIT AUSTRALIA Unit 1, 101 Jijaws Street Sumner Park QLD 4074 Phone: 1300 726 806 FLUIDRIVE AUTOMATIC TRANSMISSIONS Phone: 03 5447 9991 GASPOWER 408 Newcastle Street Perth WA 6000 Phone: 08 9227 9013 GEOWASH Level 3, Suite 307, 620 St Kilda Road Melbourne VIC 3004 Phone: 1300 CARWASH

AUTO SHINE Unit 4c, Rear Building 9 Bryant Drive Tuggerah NSW 2259 Phone: 1300 356 595

GLASS TECHNOLOGY 3/42 Kayleigh Drive Buderim QLD 4556 Phone: 0402 755 887

AUTO SPARK 14 Lincoln Lane Joondalup WA 6916 Phone: 08 9300 3636

GOODYEAR AUTOCARE 82 Dandenong Road West Frankston VIC 3199 Phone: 13 23 43

BEAUREPAIRES Phone: 0401 145 683

IAN DIFFEN THE TYRE FACTORY (WA) 65 Howe Street Osborne Park WA Phone: 08 9444 1122

PICK N SAVE AUSTRALIA 55 Dumfries Avenue Seaton SA 5023 Phone: 0400 300 555

BOB JANE T-MARTS 1/473 Williamstown Road Port Melbourne VIC 3207 Phone: 03 9877 7678

PINSOURCE 11 Myrtlebank Terrace Stonyfell SA 5066 Phone: 0425 301 208

BRAKES PLUS 14 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9636

UTTER PROFESSIONALS PO Box 3083 Bundeena NSW 2230 Phone: 02 9523 9888

BRIDGESTONE SELECT 196 Greenhill Road Eastwood SA 5063 Phone: 08 8206 0200

MAGIC HAND CARWASH 15 Hood Street Collingwood VIC 3066 Phone: 03 9419 7419

WAIVESTAR GROUP 113-115 Northcorp Boulevard Broadmeadows VIC 3047 Phone: 03 9487 2100

CAR CARE AUSTRALIA PO Box 116 Floreat WA 6014 Phone: 1300 227 227

MIDAS AUTO 76-92 Station Street Nunawading VIC 3131 Phone: 13 MIDAS (6432)

CAR KIT COMPANY 1/1 Campbell Street Artarmon NSW 2064 Phone: 1800 227 548

MINI-TANKERS AUSTRALIA PO Box 905 Turramurra NSW 2074 Phone: 02 9440 5544

CARGROOMERS PO Box 6067 Yatala QLD 4207 Phone: 07 3807 7577

MOBILE AUTO HOSES Unit 3, 13 Redcliffe Gardens Drive Clontarf QLD 4019 Phone: 1300 880 424

CITY DISCOUNT TYRES (SA/NSW) 909 Plenty Road Kingsbury VIC 3083 Phone: 03 9478 0100

MOBILE PLASTIC & VINYL REPAIRS 3/16 Veronica Street Capalaba QLD 4157 Phone: 07 3245 2055

CLUB ASSIST 237-239 Frankston-Dandenong Road Dandenong VIC 3175 Phone: 03 9797 8600

MOTIVITY FRANCHISING Phone: 0425 239 863

Automotive Products & Services A1 MOBILE RADIATORS 77A Education Road Happy Valley SA 5159 Phone: 1300 781 228 ABS AUTO BRAKE SERVICE 76-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 ALLOY MOTOR ACCESSORIES 6 Geonic Street Woodridge QLD 4114 Phone: 07 3208 2266 AUS-DENT 605 Latrobe Street Ballarat VIC 3350 Phone: 03 5336 2880 AUTOBARN 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 AUTO BODY CAPTAIN 1/ 1 Mitchel Road Brookvale NSW 2100 Phone: 0433 970 462 AUTO KLENE 1/83 Merrindale Drive Croydon VIC 3136 Phone: 1800 001 207

COLOR TECH SYSTEMS 1/221 Eastern Valley Way Middle Cove NSW 2068 Phone: 1800 727 282 COOPER AUTOMOTIVE PO Box 886 Rosny Park TAS 7018 Phone: 1300 15 15 55 CUSTOM CAR CARE 6/73 Dobney Avenue Wagga Wagga NSW 2650 Phone: 02 6925 4741

ENDRUST PTY LTD 163 Pacific Hwy Coffs Harbour NSW 2450 Phone: 02 6652 4298

JAX TYRES Locked Bag 2300 St Leonards NSW 1590 Phone: 02 9964 4000 JIM’S CAR CLEANING Phone: 131 546

NANOTEK CAR CLEANING PO Box 375 North Richmond NSW 2754 Phone: 1800 Nanotek (626 683) NATRAD RADIATORS & AUTO AIR 252-256 Hammond Road Dandenong South VIC 3175 Phone: 03 9795 1255 NEW LIFE REPAIR SERVICES Unit 5/634-644 Mitcham Road Vermont VIC 3133 Phone: 03 9873 7745 NISSAN MOTOR COMPANY Locked Bag 1450 Dandenong South VIC 3164 Phone: 03 9797 4111 NO WET WATERLESS CARCLEAN Phone: 0422 568 030

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AUSTRALIAN franchise listings NOVUS AUSTRALIA Unit 1, 2 Jenner Street Nundah QLD 4012 Phone: 07 3625 2400 OPPOSITE LOCK 592 Whitehorse Road Mitcham VIC 3132 Phone: 03 9873 8279 OZZY TYRES Unit 1-3/200 Hoxton Park Road Hoxton Park NSW 2170 Phone: 02 9825 0355 PEDDERS SUSPENSION 6 Bridge Road Keysborough VIC 3173 Phone: 03 9706 3500 PIRTEK FLUID SYSTEMS 3-7 Garling Road Kings Park NSW 2148 Phone: 02 8822 9000

WHAT SCRATCH? Phone: 1300 BUFFED (1300 283 333) ULTRA TUNE Unit 15, 762 Toorak Road Glen Iris VIC 3146 Phone: 03 9815 9200 UTICOLOR Phone: 1800 811 224

Beauty Products & Services ALPHA-H CONCENTRATED SKINCARE PO Box 905 Oxenford QLD 4210 Phone: 07 5529 4866

PRO-AXLE AUSTRALIA 3G, 49 The Northern Road Narellan NSW 2567 Phone: 02 4647 1867 RENT 2 OWN CARS AUSTRALIA 203 Brisbane Road Mooloolaba QLD 4557 Phone: 0439 628 765 RUST FREE (AUSTRALIA) 20 Unwin Street Moorooka QLD 4105 Phone: 07 3892 4992 RYCO 24•7 19 Whitehall Street Footscray VIC 3011 Phone: 133 247 SELECT CLEANING Suite 441, 29 Smith Street Parramatta NSW 2150 Phone: 1800 153 483 SHINE HAND CAR WASH 20 Manningham Road Bulleen VIC 3105 Phone: 9850 3888 SNAP-ON TOOLS (AUSTRALIA) PO Box 6077 Blacktown NSW 2148 Phone: 1800 762 766 SPEEDLINER AUSTRALIA 429 Frenchville Road Frenchville QLD 4701 Phone: 07 4961 1290 SUPERFINISH EXPRESS PO Box 85 Redcliffe QLD 4020 Phone: 07 3284 8055 THE CAR KIT COMPANY 1/1 Campbell Street Artarmon NSW 2064 Phone: 1800 227 548

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Australian Skin Clinics 87-89 Upton Street Bundall QLD 4217 Contact: Peter Fiasco Phone: 0451 370 060 Email: franchise@ozskin.com Website: www.laserclinicfranchise.com Business description: Established in 1996, Australian Skin Clinics has achieved rapid expansion due to our successful business model and the growing consumer demand for our services.

We offer a range of results-driven cosmetic treatments that include laser hair removal, cosmetic injectables (also known as antiageing injections, muscle relaxants and dermal fillers), microdermabrasion, acne management, treatments for rosacea, pigmentation, scarring, sun damage and stretch marks.

As Queensland’s first cosmedi-spa, we have extensive skills and expertise in the industry, which has led to the development of a model with everything required to operate a successful business.

Year established: 1990 Number of franchise outlets: 53 Initial franchise fee: $50,000 Investment required: $650,000 Turn Key Training & support: Marketing, Medical Department, IT, Advanced Training Academy, Customer Service Support, Systemised Business Management Processes, Full Operations Manuals, Benchmarking and Performance Management Systems.

Locations available: National Opportunities Available.

THE TYRE FACTORY 69-71 Lonsdale Street Dandenong VIC 3175 Phone: 03 8710 8973

BODYOLOGY WEIGHT LOSS Suite 411/198 Harbour Esplanade Dockland VIC 3008 Phone: 1300 322227

TINT A CAR 275 Canterbury Road Canterbury VIC 3126 Phone: 03 8809 2700

BRAZILIAN BEAUTY 13/104 Newmarket Road Windsor 4030 QLD Phone: 07 3357 4081

TOUCH UP GUYS Unit 4, 8-10 Hampton Road Burleigh Heads QLD 4220 Phone: 07 5522 0039

BRAZILIAN BUTTERFLY AUSTRALIA 5/23 Kelletts Road Rowville VIC 3178 Phone: 03 9756 5700

TOWFIX PO Box 1056 Roma QLD 4455 Phone: 0437 829 882

Ella Baché

VIP CAR CARE Phone: 1300 767 160

2-4 Lambs Road Artarmon NSW 2064 Contact: Franchise Department Phone: 02 9432 5000 Email: franchise@ellabache.com.au Website: www.ellabachefranchise.com.au Business description: Now in our third generation of family ownership, Ella Baché boasts the country’s largest beauty franchise network with our products and services available in over 150 salons nationwide.

As a proven franchise model, we invite you to experience the success of an established, market leading skincare brand that is constantly evolving through product research, advanced techniques and commitment to education.

Membership: FCA Year established: 1954, began franchising 2002 Number of franchise outlets: 106 Investment required: $150k – $350k Training & support: Two weeks of initial training.

Ongoing expert training, business and marketing support.

ENDOTA SPA 475 Moorooduc Hwy Moorooduc VIC 3933 Phone: 03 5971 8700 ESSENTIAL BEAUTY PO Box 20 Collinswood SA 5081 Phone: 08 8359 5566 GET THREADED PO Box 1313 Buddina QLD 4575 Phone: 0413 004 127 HAIRFREE Phone: 0433 539 448 HOLISTIC GROUP Phone: 07 3229 5820 HAIR 4 BRIDES PO Box 5909 Maroochydore QLD 4558 Phone: 1300 427 433 JC UNIQUE BEAUTY AND LASER CLINIC 295 Springfield Road Nunawading VIC Phone: 03 9894 0388 JEUNESSE GLOBAL Phone: 1800 104 833 JUST LASHES PO Box 592 Warners Bay NSW 2282 Phone: 1300 790 898

“You should take advantage of the franchise tools available to you.”

Sharon Jurd.

THE NATURAL WAY Suite 7 Lawrence Plaza 9-11 Lawrence Drive Nerang QLD 4211 Phone: 1800 633 433 ZUBIAS THREADING Unit 2 15 Coolidie Como WA 6152 Phone: 1300 814 041

Laser Clinics Australia Contact: Liz Seeto Phone: 0402 171399 Email: franchising@laserclinics.com.au Website: www.laserclinics.com.au Business description: Laser Clinics Australia is Australia’s most experienced provider of laser hair removal, cosmetic injections and skin treatments. Join the booming aesthetics industry in this award winning franchise, now with over 70 locations.

Laser Clinics Australia offers every franchise partner a unique franchise business opportunity.

Each location that is opened is a 50/50 partnership between the franchisee partner and Laser Clinics Australia.

Our partnership model further aligns us with our franchise partners and substantially reduces start-up costs. We seek out the most motivated individuals who will be empowered to take on the day to day responsibilities of running a successful clinic.

In 2016 we won Top Franchise in Smart Company’s Smart 50. We performed more than 2 million treatments and welcomed 177,000 new clients in FY 2016.

Membership: FCA Year established: 2008 Number of franchise outlets: 76 clinics Investment required: $250,000 to $500,000 +GST. Laser finance now available to help reduce the upfront capital required and is subject to finance and other approvals.

Training & support: A comprehensive training program, cloud-based business management tools and ongoing operational support.

Locations available: Currently recruiting in Melbourne, regional Victoria and Queensland.

MADAM GLAMOUR PO Box 930 Coolum Beach QLD 4573 Phone: 07 5351 1360 NAILSNOW.COM.AU Castletown Shopping Mall Cnr Woolcock St & King Road Hyde Park QLD 4812 Phone: 07 4721 1966 ONE FOR MEN 17 McKillop Street Melbourne VIC 3000 Phone: 03 9642 3860 RESTORED BEAUTY GETAWAYS Suite 1/2 Braid Street Perth WA 6000 Phone: 1300 4RBG (472 428) RESULTS 9 LASER CLINIC 97 Macquarie Street Parramatta NSW 2150 Phone: 1300 722 432 SKIN NATURELLE 22 Abelia Street Alexandra Hills QLD 4161 Phone: 07 3824 6406 TECHNO TAN Unit 1, 41 Biscayne Way Jandakot WA 6164 Tel: 08 9412 3000

Building Products & Services 1800PAINTER Phone: 1800 724 683 4 SEASONS GUTTER PROTECTION Unit 23, 63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523 ADENBROOK HOMES 206 Logan Road Woolloongabba QLD 4102 Phone: 07 3028 9500 ADVANCED NATIONAL SERVICES PO Box 1572 Eagle Farm QLD 4009 Phone: 1300 712 978 AUSSIE SKIP BAGS 83 Enterprise Street Kunda Park QLD 4556 Phone: 1300 586 548 AUSTRALIAN DIAL-A-DIGGER Phone: 1300 234 443 AUSTRALIAN HOT WATER 12/23-31 Bowden Street Alexandria NSW 2015 Phone: 02 9698 8922 AUSTRALIAN PAVING CENTRE Phone: 1800 191 131 BATHROOM WERX 3 Harrow Street Preston VIC 3072 Phone: 1800 644 171 BEAUMONT TILES 225 Marion Road Marleston SA 5033 Phone: 08 8292 4444 BLUEJET Unit 2, 24 Kingston Drive Helensvale QLD 4212 Phone: 07 5500 0939 BLYGOLD AUSTRALIA 1/26-28 Octal Street Yatala QLD 4207 Phone: 1300 271 115 BOSS BUILDING MAINTENANCE Suite 4/120 Brisbane Road Mooloolaba QLD 4557 Phone: 1300 843 267

DECOGLAZE AUSTRALIA PO Box 194 Toongabbie NSW 2147 Phone: 02 9624 7099 DIAL-A-DIGGER 128b Tolley Road St Agnes SA 5097 Phone: 1300 234 443 DIXON HOMES 1821 Ipswich Road Brisbane QLD 4106 Phone: 1300 10 10 10 DREAM DOORS 26A Alfred Street Milsons Point NSW 2061 Phone: 1800 373 263 EMAC CONSTRUCTIONS 1 Expo Court Mount Waverley VIC 3149 Phone: 03 9558 9881 ENERGIS 17 McClure Road Kensington Melbourne VIC Phone: 1300 782 217 FAIR DINKUM SHEDS Suite 101, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 07 08 07 GLOBAL SAFE TECHNOLOGIES AUSTRALIA 26 Hassall Street Smithfield NSW 2164 Phone: 1300 668 620 GOOP GUYS 2/8 Newing Way Caloundra QLD 4551 Phone: 1300 MR GOOP (1300 67 4667) GRANITE TRANSFORMATIONS Phone: 1300 306 666 GRIP GUARD 435-437 Nepean Highway Frankston VIC 3199 Phone: 1300 304 747 GROUT PRO Unit 5/2 Kohl Street Upper Coomera QLD Phone: 1800 822 459 GROUT PERFECT Phone: 1300 002 504 HARDWARE2SITE PO Box 1055 Thuringowa Central QLD 4817 Phone: 1300 685 687 HOTONDO HOMES PO Box 354 Moorabbin VIC 3189 Phone: 1800 677 156 HOUSPECT FRANCHISING SYSTEMS Phone: 08 8344 2590

BRAMALCO Phone: 13 61 15

JIM’S BUILDING INSPECTIONS Phone: 131 546

CAVALIER HOMES 2/1-15 Lexington Road Underwood QLD 4127 Phone: 1300 2282 5437

JIM’S BUILDING MAINTENANCE Phone: 131 546

CONCRETE TAXI 16/67 Depot Street Banyo QLD 4014 Phone: 1300 880 955 CORAL HOMES Level 3, 194 Varsity Parade Varsity Lakes QLD 4227 Phone: 07 5585 2555 DAVID REID HOMES 7/3986 Pacific Hwy Loganholme, Brisbane QLD 4219 Phone: 1800 09 59 49

JIM’S CONCRETE CUTTING Phone: 0499 399 355 JIM’S DIGGERS Phone: 131 546 JIM’S FENCING Phone: 131 546 JIM’S FLOORS Phone: 13 1546 JIM’S PAINTING Phone: 131 546

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AUSTRALIAN franchise listings JIM’S PAVING Phone: 131 546 JIM’S PERGOLAS Phone: 131 546 JIM’S ROOFING Phone: 131 546 JIM’S SHADE SAILS Phone: 131 546 JIM’S SKIP BINS Phone: 131 546 LASER PLUMBING AND ELECTRICAL Suite 8/1020 Doncaster Road Doncaster East VIC 3109 Phone: 03 9842 1488 MEGASEALED BATHROOMS PO Box 195 Matraville NSW 2036 Phone: 1300 658 007 MENDABATH PO Box 3370 Joondalup WA 6027 Phone: 1300 885 865 MISTER PLY&WOOD Phone: 1300138771

CORDLESS FILTER MACHINE 546 Boundary Road Archerfield QLD 4108 Phone: 1300 236 236

TAMAWOOD HOMES 1821 Ipswich Road Rocklea QLD 4106 Phone: 1300 101 010

COST REDUCTION ANALYSTS 301, 48 Atchinson Street St Leonards NSW 2065 Phone 1300 360 647

THE CONCRETE CUTTER Phone: 0418 533 266

DOCUMENT MANAGEMENT SOLUTIONS Phone: 1300 557 990

THE SHED COMPANY PO Box 5350 Gold Coast MC QLD 9726 Phone: 1800 821 033

EMBROIDME Unit 28, 56 Buffalo Road Gladesville NSW 2111 Phone: 1300 766 995

THERMAWOOD Phone: 0455 555 330

ESPRESSO VEND AUSTRALIA Phone: 1300 787 950

TOTALSPAN 74 Platinum Street Crestmead QLD 4132 Phone: 1300 868 257

EXOLVO Phone: 1300 780 023

TRAXX CONSTRUCTION PRODUCTS 4/1 Rocklea Drive Port Melbourne VIC 3207 Phone: 1300 109 108

OUTSIDE CONCEPTS Phone: 08 8370 9523

UNSCRATCH THE SURFACE 435 Nepean Hwy Frankston VIC 3199 Phone: 1300 500 408

PROTECT-A-WINDOW PO Box 359 Paradise Point QLD 4216 Phone: 1300 306 710

WET-SEAL MANAGEMENT PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 025 081

PY FENCING 68 Brunel Road Seaford VIC 3198 Phone: 03 9238 0400

VIP LIGHTING Phone: 1300 30 50 99

QUICKLOCK PARTITIONS Unit 21, 348 Victoria Road Malaga WA 6090 Phone: 08 9248 9831 RED BUILDING PO Box 6111 Mooloolah QLD 4553 Phone: 07 5494 7117 RESIDENTIAL GARAGE DOORS Phone: 1300 202 808 ROOF SEAL 43 Grove Avenue Marleston SA 5033 Phone: 1300 367 070 SHED BOSS Suite 101, Vue 1 Centennial Drive Campelltown NSW 2560 Phone: 1300 743 326 SHEDS N HOMES Phone: 1800 76 47 64 SMITH & SONS RENOVATIONS & EXTENSIONS PO Box 1310 Mooloolaba QLD 4557 Phone: 1300 787 577 STORYBOOK COTTAGES 42 Norman Avenue Frankston South VIC 3199 Phone: 03 9787 5500 SOL HOME IMPROVEMENTS Suite 110, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 765 765 SPANLINE HOME ADDITIONS Phone: 02 6685 8088 STEEL BUILT Unit 5/621 Alderley Street Toowoomba QLD 4350 Phone: 07 4637 2662

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SUSTAINABLE DIRECTIONS Innovation House, 1 First Avenue Technology Park Mawson Lakes, Adelaide SA 5095 Phone: 0430 860 859

Business Services AAA UNIFORM CENTRAL 10 High Street Glen Iris VIC 3146 Phone: 1300 30 8220 ACTUATOR SYSTEMS AUSTRALIA 40 Ameila Street Fortitude Valley QLD 4006 Phone: 1300 905 299 AWARD BOOKKEEPING COMPANY PO Box 262 Mt Evelyn VIC 3796 Phone: 1300 130 343 BARTERCARD AUSTRALIA PO Box 582 Southport BC QLD 4215 Phone: 1300 227 837 BBX PO Box 733 Gordon NSW 2072 Phone: 1300 937 229 BCI BUSINESS BROKERS Shop 3, 1 Alexander Street Crows Nest NSW 2065 Phone: 02 9439 3399 BUSINESS COST MANAGEMENT Phone: 1300 360 647

FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Contact: Fastway Couriers Phone: 1300 FASTWAY Fax: 02 9264 4966 Email: fso@fastway.com.au Website: www.fastway.com.au Business description: Established in 1983, Fastway Couriers offers a cost effective, reliable and friendly courier service across the country.

Whether you’re looking for an opportunity to run your own rewarding business, take control of your future or only work Monday – Friday, our multi-award winning franchisees enjoy: • Guaranteed income package* • Low start up costs • No weekend work • Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees.

No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change, we’d love to hear from you.

Membership: FCA Year established: 1983 Number of franchise outlets: Over 800 Courier Franchisees Australia-wide Initial franchise fee: $25,000 + GST Investment required: Minimum $25,000 + GST Training & support: Ongoing training and support is provided Locations available: Various territories are available throughout Australia *Conditions apply

BIG PADDLE CO PO Box 3152 Tuggerah NSW 2259 Phone: 02 9634 4552

FANTASTIC LIGHTING Suite 311, 15 Albert Avenue Broadbeach QLD 4218 Phone: 0412 409 855

CLIX GALORE Phone: 02 9006 1225

FIND IT SMART FRANCHISING PO Box 939 South Melbourne VIC 3205

COPYFAX STATIONERS Carrington House, 61 Carrington Street Adelaide SA 5000 Phone: 0418 820 466

FRANCHISE INSURANCE PO Box 207 Nunawading VIC 3131 Phone: 1300 123 300

GLASS ART AUSTRALIA 13 Davison Rd Blakiston SA 5250 Phone: 08 8388 6477

MAIL PLUS 13 Hickson Road Walsh Bay NSW 2000 Phone: 1300 65 65 95

HR COACH PO Box 2292 Fortitude Valley QLD 4006 Phone: 1300 550 674

MBE BUSINESS SERVICE CENTRES Suite 202, 54 Alexander Street Crows Nest NSW 2065 Phone: 1800 556 245

IBALANCE BUSINESS INSTITUTE 4 Queens Road Mt Pleasant WA 6153 Phone: 1300 422 526

METROPOLITAN SHREDDING SERVICE Phone: 0418 966 067

ICMI PO Box 2311 Prahran Vic 3181 Phone: 03 9529 3711 IMAGE GROUP Phone: 1800 631 311 INTERCEPT PO Box 363 Williamstown VIC 3016 Phone: 03 9397 4697

INXPRESS 1/26 Flinders Parade North Lakes QLD 4509 Contact: David Wilkinson Phone: 1300 469 773 or 0412 692 052 Fax: 1300 030 066 Email: sales.au@inxpress.com Website: www.inxpress.com/au Business description: With over 360 franchised businesses worldwide, InXpress is an Australian owned company that is part of a global franchised courier and freight consultancy network.

InXpress franchisees provide freight solutions and services to small and medium business utilising leading national and international freight carrier companies such as DHL, Toll and TNT. Through our massive buying power, InXpress are able to secure large volume discount rates which in turn allow us to offer extremely competitive rates for SME’s normally only provided to large corporations.

Membership: FCA Year established: 2009 Number of franchise outlets: 360 Franchisees globally Initial franchise fee: $74,950 +GST Training & support: All franchisees undergo 7 days of training with ongoing support Locations available: Nationwide – non territory based JAYMAK - FOOD & BEVERAGE REFRIGERATION 242 Grenfell Street Adelaide SA 5000 Phone: 1300 529 625 KEY RETURNS 307 Selby Street Osborne Park WA 6017 Phone: 1300 250 162 LEADERSHIP MANAGEMENT AUSTRALIA 1400 Malvern Road Glen Iris VIC 3146 Phone: 03 9822 1301 M2 COMMANDER Phone: 132 777

MIL-TEK WASTE SOLUTIONS 24/820 Princes Hwy Springvale VIC 3171 Phone: 1 800 MILTEK (645 835) OFFICEMAX Phone: 136 MAX (136 629)

THEXTON ARMSTRONG Phone: 0411 517 770 VMBIZ PO Box 3441 Robina Town Centre Robina QLD 4230 Phone: 0414 520 000 XPRESSO DELIGHT 5023 Emerald Islands Drive Carrara QLD 5211 Phone: 0414 669 101 YELLOW EXPRESS 57 Victoria Road Rozelle NSW 2039 Phone: 1300 935 569

Children’s Products & Services

PENDRAGON Suite 203, Level 2, 12 Century Circuit Baulkham Hills NSW 2153 Phone: 02 9407 8700

ABC NURSERY HIRE Phone: 0431 209 883

PMA SOLUTIONS 1 Grady Crescent Erskine Park NSW 2759 Phone: 02 9629 0800

ANIMALS ON THE MOVE 76 Collie Road Gembrook VIC 3783 Phone: 1300 760 354

POSTNET Suite 8, 283 Little Alfred Street North Sydney NSW 2060 Phone: 1300 977 988

AUSTRALIAN BABY HANDS PO Box 1464 Noosaville BC QLD 4566 Phone: 02 8230 1513

POWERFRONT ONLINE SUCCESS Level 1 285 Lennox Street Richmond VIC 3121 Phone: 1300 795 520

BEGIN BRIGHT 20/8 Corporation Circuit Tweed Heads NSW 2486 Phone: 1300 234 462

PRECISION BADGES PO Box 1025 Chatswood NSW 2057 Phone: 1300 223 437

EXPLORE & DEVELOP Phone: 02 9451 0489

RECRUITMENT VISION Phone: 1300 782 585

FLIP OUT – TRAMPOLINE ARENA PTY LTD Suite 9/308 High Street Penrith NSW 2750 Email: 1300 FLIP OUT

SCAN CONVERSION SERVICES 4 Nelson Street Stepney SA 5069 Phone: 08 8362 3211

FOOTBALL STAR ACADEMY 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 372 300

SECRETARY.COM.AU Phone: 1300 886 997

GRASSHOPPER SOCCER Phone: 1300 856 911

SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 5612 9836

STRATEGY AND ACTION 433 Logan Road Stones Corner QLD 4120 Phone: 1300 774 993

GYMBAREE PO Box 870 Toowong QLD 4066 Phone: 07 3878 2468

SUNBELT BUSINESS BROKERS North Head Sanctuary Bldg 3, 33 Scenic Drive Manly NSW 2095 Phone: 02 8069 2300

HENNY PENNY HATCHING PO Box 1376 Kenmore QLD 4069 Phone: 0402 853 213

SWITCH BUSINESS Phone: 09 377 7735

IMPRESSIONABLE KIDS Shop 43, 5 Faculty Close Smithfield QLD 4878 Phone: 07 4055 6946

SYNERGY BUSINESS CENTRES Level 1, Building 7/11 Lord Street Botany NSW 2019 Phone: 1800 983 843 THEBESTOF PO Box 951 Flagstaff Hill SA 5159 Phone: 08 8358 6112 THE CEO INSTITUTE Suite 1, Level 1 1632-1638 High Street Glen Iris VIC 3146 Phone: 03 9885 5122 THE CONTACT GROUP 77 Pacific Highway North Sydney NSW 2060 Phone: 1300 654 905

GYMBAROO Cotham PO Box 3095 Kew VIC 3101 Phone: 03 9817 3544

INKY FEET Phone: 0418 911 037 JUMBO INFLATABLES Phone: 02 9668 8448 JUMPING J-JAYS CASTLES & SLIDES 10/477 Tufnell Road Banyo QLD 4014 Phone: 1300 227 853 JUMP! SWIM SCHOOL Level 5, 50 Cavill Avenue Surfers Paradise, Gold Coast QLD 4217 Phone: 07 5646 3522

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AUSTRALIAN franchise listings KINDY DANCE TIME PO Box 265 Darlington WA 6070 Phone: 1300 922 892 LISTEN TO READ 6/5-7 Shaban Street Albion Park Rail NSW 2527 Phone: 1300 473 234 LITTLE KICKERS PO Box 947 Slacks Creek QLD 4127 Phone: 07 3388 1107 LOLLIPOP’S PLAYLAND & CAFE Phone: 03 9579 7493 MINI MAESTROS 21 Bridge Street Bulleen VIC 3105 Phone: 03 9850 5566

1300 4 WASTE Phone: 07 3341 8855 ACE CLEANING SERVICES 104 St Kilda Road St Kilda VIC 3182 Phone: 1300 505 848 AMAZING CLEAN Phone: 1300 138 150 AMC COMMERCIAL CLEANING 6 Keysborough Close Keysborough VIC 3173 Phone: 03 8769 6000 BEBRITE CLEANING Phone: 1300 131 664

MINIMEE – BABIES AND KIDS 123 Willoughby Road Crows Nest NSW 2065 Phone: 02 9436 3436

BILLY BROWN CLEANING 21/2 Carmen Drive Carlingford NSW 2118 Phone: 1300 304 540

PLASTER FUN HOUSE Phone: 03 5333 2977

BIZZI BEEZ RESIDENTIAL CLEANING 2/15-23 Huntingdale Road Burwood VIC 3125 Phone: 1800 646 477

PRECIOUS CARGO 79-83 Stephen Terrace St Peters SA 5069 Phone: 08 8363 5669

CLEANING WIZARD 8/27 Swift Way Dandenong South VIC 3175 Phone: 1300 303 098 CLEANTASTIC 32A/41-49 Norcal Road Nunawading VIC 3131 Phone: 03 9872 6933 COVERALL CLEANING CONCEPTS Suite 4, 861 Doncaster Road Doncaster VIC 3109 Phone: 1800 676 068 CREEPY CRAWLEY PEST CONTROL Phone: 1800 814 199 DRYMASTER CARPET CLEANING Phone: 1300 662 188 DUPLEX CLEANING MACHINES 8/177-181 Beavers Road Northcote VIC 3070 Phone: 1800 622 770 ECOMIST AUSTRALIA 4/28 Barcoo Street Chatswood NSW 2067 Phone: 02 9417 2211 ELECTRODRY 2/16 Mitchell Street Cardiff NSW 2285 Phone: 1300 768 727

READY STEADY GO KIDS Phone: 1300 766 892

FAB CLEANING SERVICES Phone: 1300 726 892

SHERPA SKIDS 3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4886

FROGS HOUSE WASHING Phone: 02 9907 7780

SMALLPRINT AUS & NZ 3/30 Nepean Highway Aspendale VIC 3195 Phone: 1800 762 557 SOCCAJOEYS PO Box 4119 Kogarah Bay NSW 2217 Phone: 1300 781 735 SOCCER TIME KIDS 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 476 223 STUFFLERS 10/477 Tufnell Road Banyo QLD 4014 Phone: 1800 788 335 TABATINGA PO Box 2318 Burleigh BC QLD 4220 Phone: 07 5587 9035 TWINKLE TOE BABY HAND & FEET SCULPTURES Phone: 1300 78 11 55 YOGA BUGS AUSTRALIA PO Box 168 Heidelberg VIC 3084 Phone: 0419 767 002

“It is important for people who are considering entering the sector to undertake pre-entry education.”

Prof. Lorelle Frazer.

86

Cleaning Services

Chem-Dry Australia Unit 3, 30 Park Road Mulgrave NSW 2756 Contact: Alan Biddle Phone: 1800 243 637 Fax: 02 4587 8733 Email: alanbiddle@chemdry.com.au Website: www.chemdry.com.au Business description: Chem-Dry is the world’s largest carpet cleaning franchise, and has been helping Australian’s realise their dream of business ownership since 1986.

Our unique, hot-carbonated water extraction method, combined with best in-class products and services, and unparalleled training and support, make it impossible to find a better cleaning franchise opportunity.

No experience is necessary, as Chem-Dry provide comprehensive training on all aspects of the business with ongoing marketing and operational support. We are looking for franchise partners that have the drive and determination to work hard and enjoy their success.

Membership: IFA (International Franchise Association) Year established: 1986 Number of franchise outlets: 141 Initial franchise fee: $16,500 + GST Investment required: From $39,990 + GST Training & support: Initial & on-going technical and operational training is provided, as well as dedicated 24/7 support from one of our Franchisee Development Managers (FDM’s).

We also provide franchisees with additional work through our National Call Centre.

Locations available: All Capital Cities & Regional Centres CLEAN GREEN STRATA 8/41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 661 182

GREEN CLEEN PO Box 1218 Dee Why NSW 2103 Phone: 1300 550 523 GRAHAMS HOME CLEANING CARE 25 Sewell Road Tanah Merah QLD 4128 Phone: 1300 134 035 HOUSEMAIDS FRANCHISES Phone: 07 3807 7266 HOUSEPROUD CLEANING PO Box 239 Collaroy NSW 2097 Phone: 1300 880 198 HYDROKLEEN PO Box 195 Labrador QLD 4215 Phone: 07 5597 7749 JAMES’ HOME SERVICES Unit 5/101 Brisbane Road Mooloolaba QLD 4557 Phone: 1800 152 637 JAN-PRO CLEANING SYSTEMS Suite 107, 12 Cato Street Hawthorn East VIC 3123 Phone: 1300 JAN PRO JANI-KING AUSTRALASIA Suite 21, 13 Princeton Street Kenmore QLD 4069 Phone: 07 3878 5677 JIM’S BIN CLEANING Phone: 131 546 JIM’S BLIND CLEANING Phone: 131 546 JIM’S CARPET CLEANING Phone: 131 546 JIM’S CLEANING Phone: 131 546 JIM’S PRESSURE CLEANING Phone: 131 546

JIM’S WINDOW CLEANING Phone: 131 546 KANKLEAN 102 Drummond Street Oakleigh VIC 3166 Phone: 1800 212 428

Clothing Alterations & Drycleaning ALTER IT Level 1, 92 Union Street Armadale VIC 3142 Phone: 0418 352 753

KEEN TO CLEAN GROUP Building 4 Suite 27 195 Wellington Road Clayton VIC 3168 Phone: 1300 737 978

DAISY H2O DRY CLEANING 130 Rouse Street Port Melbourne VIC 3207 Phone: 03 9646 0282

KENKLEEN WINDOW CLEANING PO Box 352 Balwyn VIC 3103 Phone: 1800 811 051

FINEST ALTERATIONS Suite G10, 566 St Kilda Road Melb VIC 3004 Phone: 0424 600 179

KLEENIT Unit 1, 524 Abernethy Road Kewdale WA 6105 Phone: 1800 255 336

IRON ON TIME, THE IRON MAN Phone: 02 9637 8844

MASTERCARE FRANCHISING PO Box 340 Lane Cove NSW 2066 Phone: 1300 663 843 MR WOW 366 Rosewood-Laidley Road Rosewood QLD 4340 Phone: 07 5464 1130 OVENCLEAN PO Box 296 Two Rocks WA 6037 Phone: 0409 202 592 OVEN FAIRY 79 Edinburgh Road Castlecrag NSW 2068 Phone: 02 9967 8733 OVENU PO Box 698 Willetton WA 6955 Phone: 1300 683 681 OZ BIN CLEANING Phone: 1300 651 165 PARASERVE CLEANING SERVICES 16 Turbo Drive Bayswater North VIC 3153 Phone: 03 9738 0000 RAPPORT CLEANING SERVICES PO Box 656 South Melbourne VIC 3205 Phone: 1300 360 717 REDCLEAN Unit 4G, 6 Jubilee Avenue Warriewood NSW 2102 Phone: 1300 293 949 REVIVE CARPET DYEING 220 Prices Circuit Woronora NSW 2232 Phone: 02 9545 3777 STAIN BUSTERS CLEANING SERVICES PO Box 2927 Tuggeranong ACT 2901 Phone: 1300 0 STAINS (78246) STEAMATIC AUSTRALIA 10-11 Walker Street Braeside VIC 3195 Phone: 03 9587 6333 SUPER CLEAN 72 Parramatta Road Granville NSW 2142 Phone: 1300 002 323 THE LEATHER & VINYL DOCTOR PO Box 4480, Robina Town Centre Gold Coast QLD 4230 Phone: 1300 453 284 YOUR CLEANER 50 Tracey Street Werribee VIC 3030 Phone: 1300 734 534

KARL CHEHADE DRY CLEANING 410 Unley Road Unley Park SA 5061 Phone: 08 8172 1277 LOOKSMART ALTERATIONS Lvl 3, 73-75 Dunmore Street Wenthworthville NSW 2145 Phone: 02 9637 8222

Computer Products & Services AUSTRALIA WIDE IT 229 Maroondah Highway Ringwood VIC 3134 Phone: 1800 350 509 COMPUTER TROUBLESHOOTERS 41 Tunks Street Northbridge NSW 2063 Phone: 1300 282 878

Distribution AIV DEVELOPMENTS Phone: 07 3823 8734 AUSSIE FARMERS DIRECT Phone: 1300 645 562 BOOKS AND GIFTS DIRECT Suite 2, Level 10, 8 West Street North Sydney NSW 2060 Phone: 02 9899 9655 COFFEE MACHINE EXPRESS 15/20 Narabang Way Belrose NSW 2085 Phone: 1300 795 282 COURIERS PLEASE Phone: 1300 36 1000 MBT FOOTWEAR PO Box 5002 Hughesdale VIC 3166 Phone: 02 9972 9988 PURATAP PTY LTD 14 -16 Stepney Street Stepney SA 5069 Phone: 133 502 STACKS OF SNACKS PO Box 1418 Buddina QLD 4575 Phone: 07 5444 8916 TASTY TRUCKS 15 Kevin Avenue Ferntree Gully VIC Phone: 1300 827 898

CREATIVE COMPUTING Phone: 02 9954 9111 DR BOOM 103 – 108 Queen Street North Strathfield NSW 2137 Phone: 0408 444 734 DR PC 3/277-281 Sir Donald Bradman Drive Cowandilla SA 5033 Phone: 1300 855 911 GEE WHIZZ COMPUTERS Phone: 02 4961 1900 GEEKS ON CALL Phone: 1300 652 519 GLOBAL GOSSIP Phone: 02 9263 0400 JIM’S COMPUTER SERVICES Phone: 131 546 SACKO TECHNOLOGY Phone: 1300 857 871 SUPERGEEK.COM.AU Unit 3, 14 Randall Street Slacks Creek QLD 4127 Phone: 134 335 THE COMPUTER MARKET Unit 3, 783 Kingsford Smith Drive Eagle Farm QLD 4009 Phone: 07 3256 2511

“The Code requires the franchisor to act in good faith in their dealings.”

YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 2013 Contact: Brad Keighran Phone: 1300 73 44 33 Email: brad.keighran@yarravalleyfarms.com.au Website: www.yarravalleyfarms.com.au/

franchise Business description: We require franchisees who are customer focused and can deliver outstanding service and support each day. Our franchisees will arrive at our depot and load their truck, then deliver the farm fresh fruit and vegetables to their customers. We require our franchisees to continue to maintain and build their customer base within their territory with the help and support of Yarra Valley Farms.

We have territories available in Melbourne, Sydney, Gold Coast and the northern rivers of NSW. Membership: FCA Year established: 2001 Number of franchise outlets: 31 Initial franchise fee: $75,000 Investment required: $75,000 Truck & Fit Out Training & support: 4 weeks Locations available: Melb, Syd & Bris CBD

Nasser Abdu.

87

AUSTRALIAN franchise listings

Educational & Training Systems ACTION COACH Level 2, Building B.12, Julius Avenue North Ryde NSW 2113 Phone: 02 9111 5037 BRIAN TRACY INTERNATIONAL 142 North Melbourne St North Adelaide SA 5006 Phone: 1800 634 227 CRESTCOM MANAGEMENT TRAINING Phone: 1 888 CRESTCOM EUREKA MULTIMEDIA PO Box 473 Toongabbie NSW 2146 Phone: 02 9838 7575 EWORKS 85 Cremorne Street Cremorne VIC 3121 Phone: 03 9661 8700 FRUITION TUITION PO Box 517 Clayfield QLD Phone: 1300 TUITION (884 846) G4 GUITAR SCHOOLS 35 Woodward Avenue Strathfield NSW 2135 Phone: 0448 231 695 HELEN O’GRADY CHILDREN’S DRAMA ACADEMY PO Box 697 Gosford NSW 2250 Phone: 1300 OGRADY

RED DAY COACHING Locked Bag 5010 Caloundra DC QLD 4551 Phone: 07 5413 9293 SHAPLAND SWIM SCHOOLS PO Box 368 Paddington QLD 4064 Phone: 1300 TO SWIM (1300 86 7946) TARGET TRAINING PO Box 765 Turramurra NSW 2074 Phone: 1300 736 005 THE DRUG DETECTION AGENCY PO Box 300 647 Albany NZ 0632 Phone: AUS 1300 4 DETECTION THE REAL LEARNING EXPERIENCE PO Box 270 Kingston TAS 7051 Phone 03 6229 8302 TUTOR DOCTOR AUSTRALIA 20A Voyager Court South Toronto ON M9W 5M7 Phone: AUS 1800 776 238 WENDY’S MUSIC 7 Miriam St Rosanna VIC 3084 Phone: 0418 394 556 WORLD OF MATHS PO Box 29 Arundel QLD 4214 Phone: 1800 634 218

Electrical Safety Testing

HEY DEE HO MUSIC Shop 2 No 1 Heversham Drive Seaford VIC 3198 Phone: 03 9786 3104

KIP MCGRATH EDUCATION CENTRES PO Box 480 Newcastle NSW 2300 Phone: 0428 070 979 LCL FUN LANGUAGES PO Box 690 Freshwater NSW 2096 Phone: 1300 707 288 LITERACY CIRCLE Shop 17, Tramore Place Killarney Heights NSW 2087 Phone: 1300 364 271 LYNN’S LEARNING 24 Norwegian Way Narre Warren South VIC 3805 Phone: 03 8794 8809 MARS VENUS COACHING PO Box 119 Mt Macedon VIC 3441 Phone: 03 5426 3246 NUMBERWORKS’NWORDS AUSTRALIA Phone: 1300 386 266 PROSELL 119 Willoughby Road Crows Nest NSW 2065 Phone: 1300 559 493 READ AND EXCEED 2 Flagstaff Street Engadine NSW 2233 Phone: 1300 473 234

88

MICROWAVE SAFETY SYSTEMS PO Box 341 Summer Hill NSW 2032 Phone: 1300 305 303 MOBILE TEST ‘n’ CAL 9-11 River Road Dinmore QLD 4302 Phone: 1300 662 119

Employment & Personnel Services EQUINE STAFF EMPLOYMENT 6 Elm Street Goulburn NSW 2580 Phone: 0429 859 597 FRONTLINE RECRUITMENT GROUP 11/70 Pitt Street Sydney NSW 2000 Phone: 02 8016 5400 K2 RECRUITMENT Level 27, Australia Square 264 George Street Sydney NSW 2000 Phone: 1300 558 104 RESUMES FOR RESULTS Level 1 / 55 Pyrmont Bridge Road Pyrmont NSW 2009 Phone: 1800 155 895 WORKFORCE EXTENSIONS Suite 7 115 Hawthorn Road Caulfield VIC 3161 Phone: 1300 664 862

entertainment 9D ACTION CINEMAS PO Box 1333 Double Bay NSW 1360 Phone: 1300 550 132

I CAN READ Shop X5 Dale Street Warringah Mall Brookvale NSW 2100 Phone: 02 9938 2303 KIDS KORNER PO Box 3333 Wetherill Park NSW 2164 Phone: 1300 909 901

JIM’S TEST AND TAG Phone: 131 546

Appliance Tagging Services Pty Ltd 80 Patterson Road Bentleigh VIC 3204 Contact: Steve Wren Phone: 1300 287 669 Fax: 1300 795 287 Email: steve@ats.com.au Website: appliancetaggingservices.com.au Business description: FCA Emerging Franchisor of the Year 2011 FCA National Franchisee of the Year 2013 (less than 2 staff) ATS are Australia-wide specialists in Electrical Safety Testing in accordance with AS/NZS 3760:2010.

ATS has experienced enormous growth with franchises in all States & Territories. No prior experience is required, just a passion for safety and a commitment to your business.

Offering expert technical, business and sales support, access to our National client base, comprehensive on and off-site training and minimal franchisee administration, ATS may be just the opportunity for you.

Membership: FCA Year established: 2006 Number of franchise outlets: 52 Initial franchise fee: $39,000 Investment required: $51,500 Training & support: 2 weeks initial training plus ongoing training and support Locations available: Territories available across all States and Territories

BIG FUN GPO Box 1992 Sydney NSW 2001 Phone: 1800 244 386 FLIGHT EXPERIENCE Level 3, Shop 503 Harbourside Shopping Centre Darling Harbour, NSW 2000 Phone: 1800 737 800 GAMES 2 U Phone: 1300 780 562 LIGHTSOUNDS PO Box 887 Kingsgrove NSW 1480 Phone: 02 9560 0300 PRO DIVE Phone: 1800 820 820 ROCK STAR FOR A DAY Phone: 1800 ROCKSTAR (7625 7827) TRUSONIC Phone: 1300 139 913 TIMEZONE AUSTRALIA 2/38 Powers Road Seven Hills NSW 2147 Phone: 08 9303 1909 VINTAGE PHOTOBOOTHS Phone: 0408 122 692 X-GOLF AUSTRALASIA 1339 High Street Malvern VIC 3144 Phone: 03 9822 0355

Event / Party Products & Services A TABLE FOR SIX PO Box 641 Aspley QLD 4034 Phone: 1300 885 311 BEER IN A BIN Phone: 08 82687123 CUSTOM HOSPITALITY SYSTEMS Phone: 1300 308 603 PARTY PLUS Phone: 1300 366 234 PJK PARTY HIRE 17 Park Royal Drive Branyan QLD 4670 Phone: 1800 425 853 ROCK STAR FOR A DAY Phone: 1800 ROCKSTAR (7625 7827) S & K CANDY BUFFET BARS 9 Jacques Road Melbourne CBD VIC 3804 Phone: 03 9703 1135 SENOR PAELLA CATERING 115-121 Dulong Road Dulong QLD 4560 Phone 07 5476 2292 WALKERS PARTY HIRE Unit 7/ 707 Forest Drive Peakhurst NSW 2210 Phone: 02 9533 4429

Food - Bakeries

BANJO’S TASMANIAN BAKERY CAFE GPO Box 491 Hobart TAS 7001 Phone: 03 6210 5000 BIG DAD’S PIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BREADTOP 16/71 Victoria Crescent Abbotsford VIC 3067 Phone: 03 9417 4200 BRUMBY’S BAKERIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 FERGUSON PLARRE BAKEHOUSES 35 Harrick Road Keilor Park VIC 3042 Phone: 03 9336 3200 GARLO’S PIES 8 Garema Circuit Kingsgrove NSW 2208 Phone: 02 9519 5504 SPANISH DOUGHNUTS 710 Glenferrie Rd Hawthorn VIC 3122 Phone: 03 9818 6561 THE CHEESECAKE SHOP 2 Lisbon Street Villawood NSW 2163 Phone: 02 9723 1011

Food – Coffee & Cafés AROMA CAFÉ Unit 2 18 Peel Road O’Connor WA 6163 Phone: 08 9337 5177

BAKERS DELIGHT Level 1, 293 Camberwell Rd Camberwell VIC 3124 Contact: Franchisee Recruitment Team Phone: 1300 309 759 Email: franchiserecruitment@

bakersdelight.com.au Website: www.bakersdelight.com.au Business description: Over the past 35 years, Bakers Delight has built a strong brand with a distinctive image and has fostered a loyal customer base in local communities around Australia. Bakers Delight is proud to hold a healthy 14.6 per cent of the Australian bread market (Roy Morgan Single Source data March 2015) – a stable market based on Australia’s love for freshly baked bread.

As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery.

No previous bakery experience is necessary.

Join Bakers Delight and become a part of our Australian success story.

Membership: Franchise Council of Australia Year Established: 1980 Number of Franchise Outlets: Approx. 600 across Australia Investment required: 30% or $150,000 Training & Support: Comprehensive training program provided.

Locations available: Across Australia

AROMAS Unit 2, 60 Alexandra Place Murarrie QLD 4172 Phone: 1800 276 627 BB’S CAFÉ PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 CHARLIE LOVETT FRANCHISING 2 Stanley Street Peakhurst Sydney NSW 2210 Phone: 02 9534 1134 CHOCOLATERIA™ SAN CHURRO Suite 1, Level 1, 281 Brunswick Street Fitzroy VIC 3065 Phone: 1300 797 620

“Most people looking to purchase a franchise don’t understand that what they are buying is the right to run a business for a limited lifespan.”

Mark Sherry.

CIBO Espresso Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409 Fax: 03 9508 4499 Email: ciboinfo@retailzoo.com.au Website: www.cibo.com.au Business description: Known for being one of Australia’s first premium Italian coffee chains and an institution in South Australia, CIBO Espresso continues to echo the style and passion of Italian life. The founders identified that authentic Italian espresso bar culture was almost non-existent in Australia and opened the first CIBO Espresso in Adelaide’s Rundle Street in 2000. The brands mission is to provide customers with authentic Italian coffee and traditional offerings, served in an ambient, charming atmosphere.

Membership: FCA, NRA, ARA Year established: Founded 2000 Number of franchise outlets: 32 Initial franchise fee: $2,200 Investment required: $400k - $650k + GST Training & support: 4 weeks Locations available: Australia wide COFFEE CULTURE 6/327 Bong Bong St Bowral NSW 2576 Phone: 02 4862 2400 COFFEE GURU Unit 7 / 3 Box Road Taren Point NSW 2229 Phone: 02 9531 7381 CREMA ESPRESSO 16B Harvest Court Southport QLD 4215 Phone: 07 5532 7727 DL COFFEE Shop 8, 381 Main Road Wellington Point QLD 4161 Phone: 0417 419 365 EASYWAY AUSTRALIA Suite 18A, Level 18 No. 2 Park Street City Group Centre NSW 2000 Phone: 02 8339 1031 ESPRESSO TO GO MOBILE CAFE Phone: 1300 853 666 ESSENTIAL BRANDS 32 Hutchinson Street Burleigh QLD 4220 Phone: 1300 324 111 FAST EDDY’S CAFÉ 454 Murray Street Perth WA 6000 Phone: 08 9321 2552 GELARE 1/1 Hathor Way Bibra Lake WA 6163 Phone: 08 9494 1299 GLORIA JEAN’S COFFEES 11 Hoyle Avenue Castle Hill NSW 2154 Phone: 02 9894 2177 GUAVA BEAN ESPRESSO BAR 3 Freshwater Place Southbank VIC 3006 Phone: 03 9465 7035

89

AUSTRALIAN franchise listings

“Your franchisor knows your business model and will have a good understanding of your employment needs.”

Lynda McAlary-Smith.

HAN’S CAFE Phone: 08 9307 7998 HARRY’S CAFÉ DE WHEELS 562 Harris Street Ultimo NSW 2007 Phone: 02 8346 4100

HUDSONS COFFEE Level 2, 187 Todd Road Port Melbourne VIC 3207 Phone: 03 8631 7700 Email: franchise@hudsonscoffee.com.au Website: www.hudsonscoffee.com.au Business description: At Hudsons Coffee, we know the perfect coffee doesn’t just stop with the delicious taste and lingering aromas – it’s also about the overall experience – from our efficient and friendly service, to the warm and inviting ambience of our stores. We like to share our passion for the bean and blend it with the strength, stability, consistency, efficiency and unpretentiousness of a franchise.

Membership: FCA Year established: 1998 Number of outlets: 90+ Initial franchise fee: $60,000 (10 year Franchise Agreement) Investment required: $300,000 - $400,000 Training & support: We provide you with a comprehensive four week training program and then additional in store support on open.

Ongoing support is provided by your specialised Franchise Consultant.

Locations available: Australia wide AMAICA BLUE CAFE The Entertainment Quarter 215/122 Lang Road Moore Park NSW 2021 Phone: 02 9302 2200 LATTE CARTELLE 5a Hartnett Close Mulgrave VIC 3170 Phone: 1300 783 342

“It is important to understand why you became a franchisee of this particular business in the first place.”

Karen Wren.

90

THE JOLLY MILLER CAFÉ 20-24 Technology Drive Sunshine West VIC 3020 Phone: 03 9314 5936 THEOBROMA CHOCOLATE LOUNGE 38 Bellville Crescent Preston VIC 3072 Phone: 03 9480 1030

Lava Coffee PO Box 442 Dee Why NSW 2099 Contact: Christine Wadsworth Phone: 0404 755 759 Email: sales@lavacoffee.com.au Website: www.lavacoffee.com.au Business description: Our awesome Coffee ensures that we have both very happy customers and franchise partners.

Our Franchise Partners are able to enjoy a great business, whilst avoiding the high set up costs associated with other leading brands.

Our concept includes the latest in design innovation. With modern and functional retail kiosks, placed in appealing locations, our winning formula means our turnkey franchise package and ongoing costs are a fraction of our competitors, with no compromises on quality.

Membership: FCA Year established: 2008 Number of franchise outlets: 7 Initial franchise fee: $20,000 Investment required: $100,000 - $200,000 Training & support: 1 week In-class Barista & Business Training, On Site Pre-Start training, 2 weeks Grand Opening support, Ongoing Skills Enhancement Program.

Locations available: Sydney Wide.

MICHEL’S PATISSERIE PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 MUFFIN BREAK BAKERY CAFE PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200 MUZZ BUZZ Unit 1, 30 Wheeler Street Belmont WA 6104 Phone: 08 92778666 PALEO CAFÉ PO Box 1933 Cairns QLD 4870 Phone: 07 4225 5388 PRESSE CAFÉ Phone: 0404 089 289 RAW ENERGY CAFÉ PO Box 1217 Mooloolaba QLD 4557 Phone: 1300 201 202 TASTE OF EUROPE C/- The Franchise Shop Phone: 1300 139 557 THE CHOCOLATE ROOM Level 36 Gateway 1 Macquarie Place Sydney NSW 2000 Phone: 1300 246 276 THE COFFEE CLUB Level 13, 199 Grey Street South Brisbane QLD 4101 Phone: 07 3010 3000 THE COFFEE EMPORIUM Level 1, 51 Phillip Street Parramatta NSW 2150 Phone: 02 9635 1222

UN CAFE BAR Phone: 1300 122 333 VILLA & HUT Phone: 03 9383 2100 XOCOLATI 11 Strathalbyn Street Kew East VIC 3102 Phone: 03 9857 0971 YOU CAN BAKE IT Phone: 08 9331 8931

Xpresso Delight Pty Ltd 5023 Emerald Islands Drive Carrara QLD 5211 Contact: Stephen Spitz Phone: 0414 669 101 Email: stephen.spitz@xpressodelight.com.au Website: www.xpressodelight.com.au Business description: Xpresso Delight is a simple business concept that virtually anyone can run and operate successfully.

Specifically, we transplant the cafe experience into the workplace. You own a number of fully and semi automated gourmet espresso coffee systems that provide a coffee experience equal to any café, but are located right in the workplace. These coffee systems are provided FREE to businesses who want our unique 5 Star Coffee Service.

Our clients tell us they love our 5 Star personalised service which includes a forever warranty on our machines because they never have to pay for repairs or replacements. They love that we do not charge upfront costs such as leasing or rental fees but most of all they just love our coffee. Workers can finally enjoy the convenience of fantastic tasting coffee anytime they want. No long walks to the café any more.

Membership: FCA and FANZ Year established: 2003 Number of franchise outlets: 149 Initial franchise fee: $20,000 Investment required: $59,900 Training & support: $11,000 Locations available: Throughout NZ and Australia.

“Sources of equity funding may include cash savings, business angels, family and friends, venture capitalists or even crowdfunding.”

James Scurr.

“The right time to choose and set up your business structure is after you have decided to establish your franchise business but before you enter into any franchise agreements.”

Jamie Bishop.

XPRESSO MOBILE CAFé PO Box 57 Carina QLD 4152 Contact: Jonathan or Ryan Phone: 1300 655 559 Email: joinus@xpresso.com.au Website: www.xpresso.com.au Business description: Xpresso Mobile Cafés operate in areas nationally where there are little to no fixed location café options for the workforce in commercial and light industrial precincts.

An Xpresso Mobile Café van fitout enables franchisees to supply premium hot and cold Di Bella Coffee products, energy drinks, bottled water and soft drinks to our customers. Our mobile cafés also stock a range of protein balls, cookies, fresh fruit and wraps/rolls/sandwiches and other individually wrapped food items.

Each franchisee’s business/territory has it’s own smartphone app to help connect with customers for orders, prepayment, loyalty, social media and communications.

We are on the lookout for energetic and positive lovers of espresso coffee that are keen to start their own business in the mobile coffee industry.

Membership: FCA, AFR Year established: 2012 Number of franchise outlets: 35+ Initial franchise fee: $10,000 Investment required: From $122,500 + GST (+legals & insurance only) Training & support: 3 weeks training, lifetime support, dedicated coach Locations available: National

“The FCA continues to add value to the businesses of its members by providing a range of services relevant to franchising and working with regulatory bodies.”

Franchise Council of Australia.

ZARRAFFA’S COFFEE 1/54 Siganto Drive Helensvale QLD 4212 Contact: Franchise Manager Phone: 07 5500 0800 Fax: 07 5500 0900 Email: franchise@zarraffas.com Website: www.zarraffas.com Business description: Zarraffa’s Coffee is an Australian-owned and operated specialty coffee franchise chain, with head office operations based on the Gold Coast, since 1996. The successful growth of the company stems from a dedication to a consistently high standard of product and service, in addition to business innovations such as drive thru stores.

The award-winning franchise group operates over 73+ stores throughout Queensland, New South Wales and Western Australia. Zarraffa’s Coffee healthy expansion is attributable to a strong commitment to their mission statement of striving to make ‘an individually perfect cup of coffee…every time’. This mantra is the foundation of all facets of the business from frontline customer service to ongoing franchise training; ensuring delivery on this promise to the loyal customer base.

Membership: FCA Year Established: 1996 Number of Franchise Outlets: 73+ Investment required: $800,000+ plus GST turn key operation Support: Initial training and continued operational support.

Locations available: Visit www.zarraffas.com

“The ACCC is responsible for enforcing the Code and has the power to investigate and prosecute breaches.”

Dr Michael Schaper.

Food – Restaurants & Dining Rooms BEACH HOUSE BAR & GRILL PO Box 6128 Upper Mt Gravatt QLD 4122 Phone: 07 3420 0711 BROTZEIT INTERNATIONAL 564 Pagoda Street Singapore 059215 Phone: 0411 265 441 BURRITO BAR Rosalie Village 2/11 Nash Street Rosalie QLD 4064 Phone: 07 3367 0256 COCO CUBANO Phone: 02 9816 4777 DOME COFFEES AUSTRALIA 219-221 Railway Parade Marylands WA 6051 Phone: 08 9386 3099

“The appeal of being your own boss, working in your own business and taking control of your financial future and worklife balance can be very attractive.”

Prof. Lorelle Frazer.

FASTA PASTA PTY LTD Level 1, 137 The Parade (Entry Via Edward St) Norwood SA 5067 Phone: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au Business Description: With our authentic Italian background and 30-year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with more healthy options and commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year 2012’.

This is a great opportunity to be part of our winning national franchise team.

Membership: Franchise Council of Australia Year established: 1990 Number of franchise outlets: 21 Initial franchise fee: $50,000 + GST Investment required: $500,000 - $700,000 Training & support: 12 weeks training in one of our company stores Locations available: Nationally FRUIZBERRY Phone: 08 8294 0949 GRILL’D – HEALTHY BURGERS Level 2, 4-10 Amsterdam Street Richmond VIC 3121 Phone: 03 9426 1200 HELLO HARRY 12-20 Ocean Street Maroochydore QLD 4558 Phone: 07 5443 6615 HOG’S BREATH CAFÉ Level 1, 152 Shore Street Cleveland QLD 4163 Phone: 1800 464 783

“Take time to think about your business’ workplace relations, and put measures in place.”

Lynda McAlary-Smith.

91

AUSTRALIAN franchise listings

La Porchetta 192 Mahoney’s Road Thomastown VIC 3074 Phone: 03 9460 6700 Fax: 03 9460 3099 Email: franchising@laporchetta.com.au Website: www.laporchetta.com Business description: La Porchetta are the market leaders in cooking quality, Italian food with fresh ingredients.

The first La Porchetta Restaurant opened in 1985, in Melbourne’s inner city Italian hub. It soon became renowned as a special place to experience delicious food, love, and, a passion for life. Recently celebrating 30 years in business, La Porchetta is now looking to expand their network of Franchises throughout Australia and New Zealand. Purchasing a La Porchetta Franchise provides a fantastic opportunity to own your own slice of La Porchetta.

Membership: FCA & FANZ Year established: 1985 Number of franchise outlets: Approx 60 Investment required: Site dependant $300K + Training & support: Our informative and intensive training program includes a 6-week session that covers every aspect of owning a La Porchetta franchise. The session involves practical, on-site training including purchasing, recruitment, products, suppliers, customer service, financial reporting and marketing tips to provide you with the all the necessary information and skills required to successfully run restaurants.

Locations available: NSW, QLD, WA, VIC, TAS & NZ NANDO’S AUSTRALIA 40 Mollison Street Abbotsford VIC 3067 Phone: 03 9385 0777 OUTBACK JACKS BAR & GRILL Suite 31104, SPC 3, 9 Lawson Street Southport QLD 4215 Phone: 07 5532 7071 PANAROTTI’S Unit 4 / 37-47 Borec Road Penrith NSW 2750 Phone: 02 4732 5399 RASHAYS CAFÉ & RESTAURANT Unit 1/9 Ferngrove Place Chesterhill NSW 2162 Phone: 13000 13000 SHINGLE INN CAFES Suite 4, 23 Breene Place Morningside QLD 4170 Phone: 0431 649 450

James Scurr.

STEVE COSTI’S FAMOUS FISH 3/346 Main Street Mornington VIC 3931 Contact: Sal El-Houli Phone: 03 5976 8614 Email: franchising@famousfish.com.au Website: www.famousfish.com.au Business description: Steve Costi and his family have been in the seafood business since 1958, and after years of success have decided to franchise the Famous Fish business.

Consider these facts: • Seafood consumption in Australia has increased by 27% per capita since 1997 • Of the 30,000+ take-away venues, generating in excess of $7 billion in retail sales, there are no multiunit, integrated seafood operations • Fish & Chips remains the #1 take-away food item sold by independent take-aways in Australia • Consumption of seafood by Australians under 20, increases at double the rate of meat and dairy, annually Coupled with the strength of the Costi Brand, our franchisees will benefit from our comprehensive training, business, marketing and head office support.

Set sail in one of Australia’s most successful retail sectors!

Year established: 1958 Number of franchise outlets: 3 Initial franchise fee: $40,000 + GST Investment required: $200,000 (Dependent on site) Training & support: Initial & ongoing Locations available: Nationwide TACO BILL MEXICAN RESTAURANTS 375 Clarendon St South Melbourne VIC Phone: 03 9690 2077

THEOBROMA LOUNGES, pavilions, BARS 3A Kia Crt Preston VIC 3072 Contact: Ben Phone: 03 9480 1030 Fax: 03 9480 1035 Email: franchising@theobroma.com.au Website: www.Theobroma.com.au Business Description: The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods”.

The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

Our franchise offers: • Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail.

• Highest quality chocolate products.

• Full training provided.

• Professional support team with a range of skills to assist you.

With new stores opening in countries across the globe, be part of something special.

Membership: FCA, BFA Year established: 2006 Number of franchise outlets: 13 worldwide Initial franchise fee: $40,000 Investment required: $150,000 to $420,000 Locations available: Australia, New Zealand, UK & various other countries THE MELTING POT 8810 Twin Lakes Boulevard Tampa FL USA 33614 Phone: 1-800-783-0867 (Ext 152) THE SPORTING GLOBE 201/127 Market Street South Melbourne VIC 3205 Phone: 03 9645 4798 TOSCANIS CAFÉ BAR AND RESTAURANT PO Box 2067 Mansfield QLD 4122 Phone: 07 3349 2042 ZAMBRERO Level 2 80 Wentworth Avenue Surrey Hills NSW 2010 Phone: 02 9252 9673

“Following the system that your franchisor has proficiently laid out is very important.”

“Good franchisors have built their system over time and have learned through mistakes and adapted to the changing marketplace.”

“In franchising, there are places for both women and men, and ‘fit’ depends largely on individual skills and strengths rather than gender.”

Karen Wren.

Bob Beaumont.

Corina Vucic.

SSS BBQ BARNS New England Highway Tamworth NSW 2340 Phone: 02 6762 2238

92

“If you don’t understand what the terms and condition mean, then ask your lender to explain them, or seek legal advice.”

Food – Retail BASKIN ROBBINS ICE CREAM PO Box 3131 Pinkenba QLD 4008 Phone: 07 3860 6716 BEARD PAPA 58 Gladesville Road Hunters Hill NSW 2110 Phone: 02 9817 7592 BEN & JERRY’S 219 North Rocks Road North Rocks NSW 2151 Phone: 1800 010 811

FRITZ GELATO PO Box 656 Toorak VIC 3142 Phone: 03 9826 6114 GELATINO Unit 2/48B Resource Way Malaga WA 6090 Phone: 08 9248 7999 GELATISSIMO PO Box 6646 Silverwater NSW 2128 Phone: 02 8845 0100 GOLDEN NUTS FRANCHISING 61A Athens Road Onehunga Auckland NZ Phone: +64 21 126 3059 INDIA AT HOME Unit 2/96-100 Rodeo Drive Dandenong VIC 3175 Phone: 03 9792 3839 KICK! JUICE BARS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200

Boost Juice Pty Ltd Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409 Fax: 03 9508 4499 Email: boostinfo@retailzoo.com.au Website: www.boostjuice.com.au Business description: Boost Juice is an Australian franchise success story. Founded by adventurer and Australian entrepreneur, Janine Allis, the brand has taken its winning combination of healthy fresh fruit, blended and squeezed into delicious smoothies and juices to open over 440 stores in 13 countries. Boost believe that there is still room for growth and innovation and are looking to expand its fruitprint with exciting new business opportunities available Australia-wide.

Membership: FCA, IFA, NRA, ARA Year established: 2000 Number of franchise outlets: 261 (Australia) Initial franchise fee: $41k (incl. in initial investment) Investment required: $280k - $350k + GST Training & support: 3 weeks in Melbourne Locations available: Australia wide BRODIES MEALMAKERS 28 Curzon Street Tennyson Brisbane QLD 4105 Phone: 07 3392 7133 BUCKING BULL 5 Henry Street Loganholme QLD 4129 Phone: 07 3423 0555 COLD ROCK ICE CREAMERY Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932 CHOCOLATE GRAPHICS Phone: 07 5528 1400 DONUT KING PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 FLANNERYS NATURAL GROCERS Unit 2/38 Eastern Service Road Stapylton QLD 4207 Phone: 07 3054 4395 FOODCO GROUP PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200

LAS OLAS 10 Pearl Street Torquay VIC Phone: 03 5264 8877 LENARD’S CHICKEN PO Box 5630 West End QLD 4101 Phone: 1800 068 111 LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552 MRS FIELDS BAKERY CAFÉ Unit 11 / 7-15 Gundah Road Mt Kuring gai NSW 2080 Phone: 02 9472 8555 NEW ZEALAND NATURAL Level 3 / 8 West Street North Sydney NSW 2060 Phone: 1300 051 494 NIGHTOWL CONVENIENCE 1/184 Main St Kangaroo Point QLD 4169 Phone: 0475 980 219 NUTSHACK Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932 PRIMAL PANTRY 5 Henry Street Loganholme QLD 4129 Phone: 07 3252 5960 ROYAL COPENHAGEN ICE CREAM CONE CO. PO Box 382 Mona Vale NSW 2103 Phone: 02 9997 2296

“It is fundamentally crucial for the franchisor to select motivated and loyal franchisees that will perceive the brand as their own.”

Nasser Abdu.

Salsas Mex Frescas!

Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409 Fax: 03 9508 4499 Email: salsasinfo@retailzoo.com.au Website: www.salsas.com.au Business description: Satisfy your appetite for success and join one of Australia’s favourite Mexican brands, Salsas Mex Frescas! Australian adventurer and entrepreneur, Janine Allis purchased a four-store Mexican business in 2007. The Salsas network has expanded rapidly since this time and now has over 50 stores Australia-wide. The Salsas team is passionate about fresh, flavoursome Mexican food and are looking for others who are hungry to become a Salsas head honcho!

Membership: FCA, FANZ, NRA, ARA Year established: Acquired by Retail Zoo in 2007 Number of franchise outlets: 51 Initial franchise fee: $50,000 Investment required: $430k - $650k + GST Training & support: 4 weeks in Melbourne Locations available: Australia wide SKEWERZ KEBABZ 5 Henry Street Loganholme QLD 4129 Phone: 07 3175 0637 SMOOTHIE FACTORY L54, 111 Eagle Street Brisbane QLD 4000 Phone: 1300 880 382 SPAR AUSTRALIA Locked Bag 30 Acacia Ridge QLD 4110 Phone: 07 3715 3000 TRAMPOLINE GELATO Level 9, 616 St Kilda Road Melbourne VIC 3004 Ph: 1300 003 326 TUTTI FRUTTI PO Box 308 South Perth WA 6951 Phone: 08 6181 3584 WASABI WARRIOR PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 WRAY ORGANICS PO Box 1277 Coolangatta QLD 4225 Phone: 07 5536 7291 YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 3013 Phone: 1300 734 433

“Contact other franchisees to get a sense of the franchise.”

Chris Verebes.

93

AUSTRALIAN franchise listings

Food – Take Away A LA TURKO 3/7 Birmingham Avenue Villawood NSW 2163 Phone: 02 9723 0300 ALI BABA 29 Williamson Road Ingleburn NSW 2565 Phone: 02 9829 8600 BING BOY 308-320 (Shop 8) Grange Road Kidman Park SA 5025 Phone: 08 8356 4749 BK’S TAKEAWAY 95 Princes Highway Trafalger VIC 3824 Phone: 03 5633 2131 BUBBAS PIZZA PASTA & MORE 284 Bridge Road Richmond VIC Phone: 03 9427 7874 BURGER EDGE PO Box 272 Altona VIC 3018 Phone: 0459 220 141 BURGER URGE FRANCHISING Level 1 4/15 Lamington Street New Farm QLD 4005 Phone: 0438 791 984 CHARCOAL CHICKEN EXPRESS Cnr Alexander Drive & Grand Promenade Dianella Stirling Perth WA Phone: 08 9276 9122 CHICKEN EXPRESS SYSTEM PO Box 912 Fairfield NSW 2165 Phone: 0415 500 500 CHICKEN TREAT 1 Whipple Street Balcatta WA 6025 Phone: 0408 927 750 COAST TO COAST THE GOLDEN ROAST PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700 COOLABAH TREE CAFÉ PO Box 226 Arundel QLD 4214 Phone: 07 5573 0255 COUNTRY CHICKEN 2190 Gold Coast Highway Miami QLD 4220 Phone: 07 5628 7032 CROISSANT EXPRESS PO Box 7399 Cloisters Square WA 6850 Phone: 08 9321 5844 CRUST GOURMET PIZZA BAR PO Box 1549 Southport QLD 4215 Phone: 07 5591 3242 DOMINO’S PIZZA Level 5 KSD1, 485 Kingsford Smith Drive Hamilton QLD 4007 Phone: 1300 131 888 EAGLE BOYS DIAL-A-PIZZA Level 1, 493 Ipswich Road Annerley QLD 4103 Phone: 07 3373 1000 FANCY FILLINGS Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400

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FIVE DOGS 290 Brunswick Street Fortitude Valley QLD 4006 Phone: 0432 455 444

PIZZA TEMPTATIONS Shop 2/1 Brygon Creek Drive Upper Coomera, Gold Coast QLD Phone: 1300 22 33 17

FITCHIPS PO Box 218 Subiaco Perth WA 6904 Phone: 08 9444 5100

PURE+NATURAL Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400

GFC CAFÉ Unit 1/61 Link Crescent Coolum Beach QLD 4573 Phone: 07 5495 3157

PRETZEL WORLD Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932

GOLDEN FRIED CHICKEN Phone: 1800 802 662

RED ROCK NOODLE BAR PO Box 1463 Capalaba QLD 4179 Phone: 1300 473 376

GO SUSHI PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 HEALTHY HABITS Level 6, 428 George Street Sydney NSW 2000 Phone: 1300 003 326 HUNGRY JACK’S Level 1, 15-19 Swanston Street Melbourne VIC 3000 Phone: 03 9831 7100 JESTERS Phone: 1800 221 250 KFC 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3000 MAD MEX FRESH MEXICAN GRILL Q537 Queen Victoria Building Sydney NSW 1230 Phone: 02 8115 9550 MARIES PIZZA U 8 2527 Gold Coast Hwy Mermaid Beach QLD Phone: 1300 4627 437 MCDONALD’S AUSTRALIA 21-29 Central Ave Thornleigh NSW 2120 Phone: 02 9875 6666 MOEVENPICK ICE CREAM 254-294 Wellington Rd Mulgrave VIC 3170 Phone: 1800 633 200 NEW YORK SLICE PIZZARIA 360 Brunswick Street Fortitude valley QLD 4006 Phone: 0448 861100 NOODLE BOX Suite 13a 661-663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200 OCEAN MASTER INTERNATIONAL PO Box 5327 Marrickville NSW 1475 Phone: 02 8004 2998 OLIVER’S REAL FOOD PO Box 3678 Tuggerah NSW 2259 Phone: 0434 390758 OPORTO FRANCHISING Level 12, No. 12 Help Street Chatswood NSW 2067 Phone: 02 8905 8400 PIZZA CAPERS PO Box 1549 Southport QLD 4215 Phone: 07 5591 3242 PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023

RED ROOSTER 2/200 Wellington Road Clayton VIC 3168 Phone: 03 9582 8716 SALSA’S MEX FRESCAS! Level 1, Tower 2 Chadstone Place 1341 Dandenong Rd Chadstone VIC 3148 Phone number: 03 9508 4409 SARPINO’S PIZZERIA Phone: + 65 6276 0364 SCHNITZ FRANCHISING Level 2, 3 River Street South Yarra VIC 3141 Phone: 1300 729 900 SOUL ORIGIN PO Box 998 Marrickville VIC 1475 Phone: 02 8565 5400 SPUDBAR 147 Chapel Street Windsor VIC 3181 Phone: 03 9525 1214 STAX SUBS & COFFEE Phone: 08 8272 8488 STIR CRAZY PO Box 1776 Rozelle NSW 2039 Phone: 0413 136 271 SUBWAY® RESTAURANTS PO Box 313 Fortitude Valley QLD 4006 Phone: 1800 630 355 SUMOSALAD Suite 2, Level 3, 104 Commonwealth Street Surry Hills NSW 2010 Phone: 02 7200 4300 SUNSHINE KEBABS Office 12, 3245 Logan Road Underwood QLD 4119 Phone: 07 3219 8699 TASTY THAI 109 / 260 Collins Street Melbourne VIC 3000 Phone: 03 9654 9899 THE POULTRY PLACE Phone: 1300 558 278 THE SMOOTHIE FACTORY PO Box 794 Sunny Bank QLD 4109 Phone: 1300 880 382 TRIOS WRAPS Ste 1/Lvl 1, 902 Mt Alexander Road Essendon VIC 3040 Phone: 03 9370 5833 URBAN BURGER PO Box 91 Oxenford QLD 4210 Phone: 07 5580 1608

WOK ME Po Box 6105 Woolloongabba QLD 4102 Phone: 07 3257 7682

JUST CUTS First Floor, 4-6 Kingsway Cronulla NSW 2230 Phone: 02 9527 5444

WOKINABOX 13A / 663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200

LATTOUF HAIR SPA Shop 3013 Top Ryde City Shopping Centre 102-129 Blaxland Road Ryde NSW 2112 Phone: 1300 363 737

XQUISITO PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 765 081 YOGURTLAND AUSTRALIA 50 Hunter Street Newcastle NSW 2128 Phone: 1300 709 709

Hairdressing BLOW DRY BAR 10 Vawser Court Coramandal Valley SA 5051 Phone: 0400 228 053 CAPELLI ARMADALE Phone: 03 9822 3183 JOHN BRENNAN HAIR FRANCHISING PO Box 266 Glenorie NSW 2057 Phone: 02 9453 4865 FRANCK PROVOST 129 Bourke Street Woolloomooloo NSW Phone: 1300 372 624

MAESTRO HAIRDRESSING 90 Douglas Parade Williamstown VIC 3016 Phone: 03 9397 5983 RODNEY WAYNE HAIRDRESSING PO Box 825 Shortland Street Auckland CBD Phone: +64 9 358 4644 SALON EXPRESS Phone: 08 6363 7030 SMART CUTS™ 118 Queens Street Melbourne VIC 3000 Phone: 03 9640 0062 TONI + GUY HAIRDRESSING Phone: 02 9380 2299

Health & Fitness 9ROUND 30 MINUTE TOTAL FITNESS 3/11 Palmer Place Murrarie QLD 4172 Phone: 07 3331 1400 ALIVE CLINICS 1/47 Taree Street Burleigh QLD 4220 Phone: 07 5593 4489 ANYTIME FITNESS Level 2, 71 Longueville Road Lane Cove NSW 2066 Phone: 02 9415 5300

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Contact: Peter Fiasco Phone: 03 9234 2200 or 0451 370 060 Fax: 03 9234 2266 Email: franchising@hairhousewarehouse.

com.au Website: www.hairhousefranchising.com.au Business description: Hairhouse Warehouse was established in 1992 as a family run business. It has grown to the most successful Hair & Beauty retailer in Australia, with over 140 stores.

Hairhouse Warehouse has won several franchising and industry awards and is recognised as the leader in the industry.

The brand offers: • Extensive and ongoing training • A proven turnkey operation • Multiple revenue streams, including retail, salon, piercing and beauty services • Exclusive stockists of world leading brands with the most lucrative merchandise trading terms worldwide.

Membership: Franchise Council of Australia – FCA, Hair & Beauty Industry Association - HBIA Year established: 1992 Number of franchise outlets: Over 140 Investment required: 55% of Business Purchase price Training & support: Full business, product and systems training provided including full induction program.

Locations available: Western Australia, Queensland, NSW, ACT, Victoria

FITNESS

Core9 Fitness 2/384 Pittwater Road North Manly NSW 2100 Contact: Craig Arnold Mobile: 0417 214 917 Email: franchise@core9.com.au Website: www.core9.com.au Business description: Core9 was founded by power duo Craig Arnold and Jason Dolan in 2013. Core9 was developed as a training framework with the foundations of kickboxing training’s three-minute high intensity workout, resulting in the ‘lane based’ 31-minute program. Members can visit Core9 without a booking and know that there is a personal trainer on duty, and that they will finish their workout in 31 minutes.

A Core9 franchisee’s key focus is to be the face of the business, and to engage within the local community. As the franchisor we provide franchisees with all of the tools and resources needed to succeed. This includes a customer management platform, robust franchise operations manuals, marketing support, and training.

Membership: Fitness Australia Year Established: 2014 Number of outlets: 1 Initial fee: $40k Investment required: $105k Training & support: Fitness, Operational and Business Management Locations available: NSW, QLD, VIC & WA

ARTHUR MURRAY DANCE STUDIOS Phone: 02 9439 2061

CURVES INTERNATIONAL 100 Ritchie Road Woodway TEXAS 76712 Phone: +254 399 8409

BACK IN MOTION HEALTH GROUP 1/327 Police Road Mulgrave VIC 3170 Phone: 1300 859 581

DESTINATION FOR MEN 35 Unley Road Parkside SA 5063 Phone: 08 8357 3610

BACKCARE & SEATING 501 Nepean Highway Brighton, ViIC 3186 Phone: 03 9591 6200

EFM HEALTH CLUBS PO Box 3066 Unley SA 5061 Phone: 1300 336 348

BODIEZ 24/7 Level 1/471 South Pine Road Everton Park QLD 4053 Phone: 0488 556631

ENVIE FITNESS Suite 505, 19a Boundary Street Rushcutter Bay NSW 2011 Phone: 02 9332 2824

BOXING FIT 4/11 Salmon Street Port Melbourne VIC 3207 Phone: 1300 269 348

F45 TRAINING NSW Phone: 02 8006 9599

COMPLETE FEET 535 Boronia Road Wantirna VIC 3152 Phone: 03 9720 7676 CONTOURS Suite 301, 19A Boundary Street Rushcutters Bay NSW 2011 Phone: 02 8353 5203

“Sole traders and partnerships offer little or no flexibility.”

FERNWOOD WOMEN’S HEALTH CLUBS Level 1, 475 Flinders Lane Melbourne VIC 3000 Phone: 03 9630 8800 FITNESS ENHANCEMENT Phone: 07 5596 6617 FITNESS MATTERS Shop 4-5 25 Benabrow Avenue Bellara QLD 4507 Phone: 07 3408 6000 GOLD’S GYM 81 Gozzard Street Gungahlin ACT 2913 Phone: 02 6280 4987

Jamie Bishop.

95

AUSTRALIAN franchise listings HEALTHY INSPIRATIONS PO Box 3280 Darra QLD 4076 Phone: 07 3177 0842 HIDOW AUSTRALIA 1/76 Township Drive Burleigh Heads QLD 4220 Phone: 1300 911 442

Home Based Businesses ALL STRIPPED 23 Shearson Crescent Mentone VIC 3194 Phone: 03 8677 7722

AIRCOAT AUSTRALIA 1 Griffith Avenue Bentleigh East VIC Phone: 1800 247 262

HYPOXI AUSTRALIA 7 Blackfriars Street Chippendale NSW 2008 Phone: 02 9281 2033

KIESER TRAINING CENTRES 41 Cecil Street South Melbourne VIC 3205 Phone: 03 9696 3599 LIFECARE HEALTH Phone: 03 9529 8899 MOUNTAIN DESIGNS Phone: 07 3114 4330 NEW LEVEL PERSONAL TRAINING STUDIOS 69A Anderson Street Yarraville VIC 3013 Phone: 03 9325 1808 OZIFIT 163 High St Wodonga VIC 3690 Phone: 0416 651 529 PLUS FITNESS 24/7 PO Box 76 Camden NSW 2570 Phone: 02 4648 2099 PURE HEALTH CLUBS 236 Old Cleveland Road Coorparoo QLD 4151 Phone: 07 3324 1188 PREGGI BELLIES Level 1, 93-95 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9733 RESSLEEP Phone: 0417 272 017 RUSH HOUR AUSTRALIA PO Box 236 Oatlands NSW 2117 Phone: 1300 007 874 SHE FITNESS 502/176 Glenmore Rd, Paddington NSW 2021 Phone: 1300 561 800 SNAP FITNESS AUSTRALIA Unit 3, 11 Palmer Place Murarrie QLD 4172 Phone: 1800 SNAP GYM SPORTZING COURT CARE SERVICES PO Box 5258 Maroochydore QLD BC 4558 Phone: 1800 818 894 STEP INTO LIFE Unit 24, 148 Chesterville Road Moorabbin VIC 3189 Phone: 1300 134 136 TERRY WHITE CHEMISTS Phone: 07 3238 0222 VISION PERSONAL TRAINING 3/30 Endeavour Road Caringbah NSW 2229 Phone: 1300 181 786

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Home Services 1800-GOT-JUNK? Phone: 1800 468 586

HOME INSTEAD SENIOR CARE Level 10, 9 Sherwood Road Toowong QLD 4066 Phone: 07 3703 3100

JETTS FITNESS 24/7 31 Brisbane Rd, Mooloolaba QLD 4557 Phone: 07 5458 5300

XPRESSO DELIGHT PO Box 57 Carina QLD 4152 Phone: 0438 563 885

BATHROOM WERX 3 Harrow Street Preston VIC 3072.

Contact: George Yammouni Phone: 1800 644 171 Fax: 1300 765 266 Email: franchise@bathroomWERX.com Website: www.bathroomWERXfranchise.com Business description: Breathe NEW life into any bathroom – domestic or commercial - without the hassle and expense of renovating. Established in 1986, Bathroom Werx specialises in quick and affordable bathroom makeovers saving our Clients thousands of dollars. Our Clients include Hotels, Government Housing, Real Estate Groups, Facilities Managers and home owners.

We manufactures our own unique WERX Enamel specifically formulated for bathrooms and CSIRO tested.

With 30 years’ experience in the Business you too can make big money in bathrooms!

Year established: 1986 Membership: FCA & HIA Number of franchise outlets: 20 Initial franchise fee: $69,500 plus Vehicle Investment required: Additional $15-20K Working Capital Training & support: 4 weeks initial training plus ongoing.

Locations available: Australia wide locations available - call to enquire.

CM BUSINESS Phone: 1800 262 340 CRAZY CANDLES 10 Jingella Street Hope Island QLD 4212 Phone: 07 5530 1171 ENSUITES ON TOW 1B/294 New Cleveland Road Tingalpa QLD 4173 Phone: 0477 799 033 FORTUNE PLUS Level 5, 26 Orchid Avenue Surfers Paradise QLD 4217 Phone: 1800 041 274 JIM’S BATH SURFACING Phone: 131 546 JIM’S COMPUTER SERVICES Phone: 131 546 JIM’S ELECTRICAL Phone: 131 546 LOLLYPOTZ GPO Box 1881 Canberra City ACT 2601 Phone: 1300 565 597 THE E TEAM Eildon Road St Kilda VIC 3182 Phone: 1300 735 943

AMALGAMATED PEST CONTROL PO Box 74 Archerfield QLD 4108 Phone: 07 3277 4444 AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS Unit 2, 8 Villanova Street Wanneroo WA 6065 Phone: 1300 131 289 AUSTRALIAN CARPET DYING PO Box 1039 Niddrie VIC 3042 Phone: 03 9325 4111 BLACK AND WHITE HOME SERVICES PO Box 1131 Morayfield QLD 4506 Phone: 1300 133 811 CIRILLO LIGHTING & CERAMICS 173 Gladstone Street Fyshwick ACT 2609 Phone: 02 6280 4377 COLONIAL PLANTATION SHUTTERS 201 Riverview Road Clareville NSW 2107 Phone: 02 9973 1718 COMPLETE PROPERTY REJUVENATION 33 Theresa Avenue Melbourne VIC 3149 Phone: 1300 136 706 DIAL-AN-ANGEL PO Box 543 Edgecliff NSW 2027 Phone: 1300 721 111 ECO PEST CONTROL 9 Milla Court Kilburn SA 5084 Phone: 13 14 40 ELITE CARPET DRY CLEANING 6 Dulwich Street Loganholme QLD 4129 Phone: 07 3801 2115 FOUR SEASONS GUTTER PROTECTION Unit 23/63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523 GREENBIZCHECK Phone: 1300 552 335 GREY ARMY MANAGEMENT 1 / 56 Harley Crescent Condell Park NSW 2200 Phone: 0408 544 854 GUTTER-VAC PO Box 108 Albion Business Centre Albion QLD 4010 Phone: 07 3357 6270 HANNAFORD - SEED PROTECTION SPECIALIST Level 3, 70 Hindmarsh Square Adelaide SA 5000 Phone: 08 8112 0900 HIRE A HUBBY Suite 9B/9-11 Commercial Road Kingsgrove NSW 2208 Phone: 1800 803 339

HOME SERVICE PROFESSIONALS PO Box 38 Holden Hill SA 5088 Phone: 08 8297 4744 HOME SORTED! PO Box 197 Keilor East VIC 3033 Phone: 1300 30 11 77 HOUSEWORK HEROES Phone: 1300 722 622 JIM’S BATH RE-SURFACING Phone: 131 546

THE MINDERS 6/585 Blackburn Road Notting Hill VIC 3168 Phone: 03 9561 0244 UNITED HOME SERVICES Unit 10/195 Prospect Highway Seven Hills NSW 2147 Phone: 02 9838 0444 WENATEX PO Box 301 The Gap QLD 4061 Phone: 1300 858 139 V.I.P. HOME SERVICES Phone: 13 26 13

JIM’S PEST CONTROL Phone: 131 546

MAGNETITE WINDOW COVERS 142a Victoria Road Marrickville NSW 2204 Phone: 02 9565 4070

MARRS CURTAINS, BLINDS & SHUTTERS PO Box 129 Kellyville NSW 2155 Phone: 1300 306 751 MATTRESSKLEEN AUSTRALIA 2-18 Excelsior Road Cronulla NSW 2230 Phone: 0431 845 031 MINC SERVICES PO Box 353 Aspley QLD 4034 Phone: 1300 88 6462 MURRAY PEST & WEED CONTROL PO Box 2263 Kent Town SA 5071 Phone: 08 8334 1000 PARADISE SHADE UMBRELLA’S Level 3, 16 Queensland Avenue Broadbeach QLD 4218 Phone: 1800 258 250 PUREPROTECT PO Box 576 Woollahra NSW 1350 Phone: 1800 664 602 REFACEIT 161 Cooroy Belli Creek Road Cooroy QLD 4563 Phone: 0413 802 226 SENIOR HELPERS – AUSTRALIA 1/374 Highett Road Highett VIC 3190 Phone: 03 9555 6331 SIMPLY HELPING 1/48 McLachlan Street Horsham VIC 3400 Phone: 1800 998 866 SPRAY PAVE AUSTRALIA GPO Box 501 Greenacres SA 5086 Phone: 1800 688 888 SUPER SHOWER SEAL Phone: 0433 150 273 TAPS’N TOILETS PO Box 380 Strathpine QLD 4500 Phone: 1800 801 617 TERMICAM PO Box 369 Glen Waverley VIC 3150 Phone: 1300 837 642

APEX PACIFIC 68 Crewe Place Rosebery NSW 2018 Phone: 02 9662 3433 BLOOMTOOLS 3/2 Boston Court Varsity Lakes QLD 4227 Phone: 1300 399 399 DIGITAL DREAMS PO Box 246 Pacific Fair QLD 4218 Phone: 07 5560 2603 EXA WEB SOLUTIONS 1186 Toorak Road Camberwell VIC 3124 Phone: 03 9889 6888

JIM’S POOL CARE Phone: 131 546

MANNINGS AV Suite 343/80 The Pines Shopping Centre Elanora QLD 4221 Phone: 1300 137 891

Internet

HI SPEED INTERNET KIOSKS PO Box 186 Burwood VIC 3125 Phone: 1300 611 001

V.I.P. Home Services – Fencing & Home Maintenance National Office - Unit 9/35 Progress Street, Mornington, 3931 Contact: Warren Smith Phone: M 0402 898 555 | 03 5975 7379 Email: joinus@vipfandhm.com.au Website: www.vipfandhm.com.au/join Business description: Established in 1979 this new extension of the V.I.P. Group offers great opportunities at varying levels.

Fencing franchises, Home Maintenance franchises or why not do both?

Franchises are available Melbourne, Country Victoria and Perth. Regional Masters are available Adelaide, Tasmania, Sydney, Brisbane, NT and ACT. All options come with a generous territory and offer great value for money as in reality you are getting two businesses for less than the price of one.

Experience is the difference, experience our difference.

Membership: FCA, MBA Year established: 2015 Initial franchise fee: Packages start from only $45,000 Investment required: Variable and also depends on relevant items already owned Training & support: Initial and ongoing including up to 8 weeks paid training in fencing Locations available: Australia Wide

Hotels, Motels & Apartments ACCOR HOTELS Phone: 02 9280 9820 QUEST APARTMENT HOTELS Phone: 1800 334 033

“The success of franchising depends on successful franchisors, and this, in turn, depends on profitable and happy franchisees.”

Franchise Council of Australia.

NOQ 58 Brougham Place North Adelaide SA Phone: 1800 028 128 WEBSITEGURUS Suite 8, 303 Maroondah Highway Ringwood VIC 3134 Phone: 03 9010 5760

Landscaping & Gardening CLEAN GREEN STRATA 8 / 41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 66 11 82 COOCHIE HYDROGREEN PO Box 3371 Manuka ACT 2603 Phone: 1800 245 955 FLOWER POWER 124 Newbridge Road Moorebank NSW 2170 Phone: 1300 042 273 FOX MOWING 13 Luderitz Close Hallett Cove SA 5158 Phone: 1800 369 669 GRAHAMS GARDEN CARE PO Box 7133 Loganholme Post Shop QLD 4128 Phone: 1300 134 035 HI HO CLEAN AND GARDEN 52 Bayview Drive Launceston TAS 7250 Phone: 0408 289 237 JIM’S MOWING Phone: 131 546 JIM’S TREES Phone: 131 546 KWIK KERB Phone: 1300 302 551 LOCAL TREE CARE 22 Kothes Lane Baranduda VIC 3691 Phone: 0417 684 571 SOFT STONE SCULPTURES PO Box 1507 Warriewood NSW 2102 Phone: 02 9811 1298 WEEDING WOMEN PO Box 747 Osborne Park DC WA 6916 Phone: 1800 247 484

97

AUSTRALIAN franchise listings

“Members of the Franchise Association are the franchise professionals, committed to uphold ‘Best Practice in Franchising’.”

FLIPPIN’ FRESH SEAFOOD 57 McLindens Road Barnawartha North VIC 3691 Phone: 0416 267 485

Franchise Association of New Zealand.

HAIRDRESSERS ON THE MOVE 12 Garie Place Frenchs Forest NSW 2086 Phone: 1300 004 247

Mobile Franchises ARRIVE ON TIME APPLIANCE REPAIRS 13/1a Elizabeth Street Hastings VIC 3915 Phone: 1300 137 121 AUSSIE MOBILE GROOMING Phone: 1-800-PET-MOBILE AUS1ENERGIS 17 McClure Road Kensington VIC 3431 Phone: 1300 782 217 B & S MOBILE SHARPENING 9 Karnak Court Glen Waverley VIC 3150 Phone: 03 9560 1731 BOSETTI WINDOW SOLUTIONS Phone: 1300 997 409 CAFE2U PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (CAFÉ2U) CAPPUCCINO XPRESS 30 Coghlan Road Subiaco WA 6008 Phone: 1300 523 388 COFFEE BELLA 7 Neumann Court Kunda Park QLD 4556 Phone: 1300 721 811 CREPE AFFAIR PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 CREPES (273 737) ENZED HOSE DOCTORS PO Box 1022 Wodonga VIC 3689 Phone: 1800 651 362 ESPRESSO MOBILE CAFÉ Phone: 0414 355 947 FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY FIBRENEW INTERNATIONAL 1/47 Sunnyside Road Scarborough Brisbane QLD 4020 Phone: 1 300 954 812 FILTAFRY 2187 Princes Highway Clayton South VIC 3168 Phone: 1800 666 664 FISHER & PAYKEL Level 1, 1 Eden Park Drive Macquarie Park NSW 2113 Phone: 1300 650 590

98

FORMALWEAR EXPRESS Phone: 1300 367 625 GRINNERS CATERING Phone: 1300 731 070 HIRE A TRADESMAN PO Box 530 Elsternwick 3185 Phone: 1300 79 HIRE (4473)

HOME ICE CREAM 173-181 McDougall Street Toowoomba QLD 4350 Phone: 07 4699 9980 HOSEMASTERS INTERNATIONAL 17 Kewdale Road Kewdale WA 6986 Phone: 08 9356 1711 INK ON THE RUN PO Box 4109 Illawong NSW 2234 Phone: 1800 465 786 JIM’S PEST CONTROL Phone: 131 546 JIM’S WINDSCREENS Phone: 131 546 MOBILE FILTRATION SERVICES 17 Ladymary Terrace Gympie QLD 4570 Phone: 1800 637 638 MOBILE HOSEFIXERS PO Box 3017 Caboolture BC QLD 4510 Phone: 07 5428 0321 NATIONAL DRONES PO Box 2322 Ivanhoe East VIC 3079 Phone: 1300 SKY VIEW (759 843) OVEN & BBQ CLEANING Phone: 0409 202 592 PRISTINE WATER SYSTEMS 2/28 Central Park Avenue Ashmore QLD 4214 Phone: 07 5597 0592 SHINE IT STAINLESS Phone: +64 21 777 109 SMALLPRINT 26 Weatherall Road Cheltenham VIC 3192 Phone: 1800 762 557

“A successful franchisee needs to be a great driver themselves, run hard to build their own business and be passionate to do so.”

Bob Beaumont.

Snap-on Tools PO Box 6077 Seven Hills NSW 2148 Contact: Les Coppin Phone: AUS - 1800 762 766

NZ - 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au Business description: Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment into the hands of mechanics, engineers, and other professional tool users across the country.

Snap-on Tools is a subsidiary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional technicians, with an established network of franchise operations across the globe.

After more than 25 years in the Australian market, Snap-on continues to perform, providing robust financial results for its network of over 170 franchisees. Extensive training and ongoing support is provided - no previous mechanical experience required.

Membership: FCA & FANZ Year established: 1920 Number of franchise outlets: Over 170 Investment required: Start-up cost from $50,000 Training & support: Initial training at the International Training Centre in Dallas, USA. with ongoing training and support once on the road.

TENDER LOVING CUISINE Phone: 1300 786 333 THE IRONING ELF 58 Neville Lane Napoleons VIC 3352 Phone: 1300 476 353 TIMBER DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 453 284 TILE RESCUE PO Box 221 Hawks Nest NSW 2324 Phone: 1800 853 335 TOOLFORCE 1 Romford Road Kings Park NSW 2148 Phone: 02 9831 6555 VICTORY CURTAINS AND BLINDS 245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700 XPRESSO MOBILE CAFE PO Box 57 Carina QLD 4152 Phone: 1300 655 559 YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 2013 Phone: 1300 73 44 33

Pet Stores, Products & Services ADVANCE PET SITTING PO Box 6515 Upper Mt Gravatt QLD 4122 Phone: 1300 873 277 AUSSIE POOCH MOBILE Unit 4, 13-15 Brewer Street Burpengary QLD 4505 Phone: 1300 369 369 BARK BUSTERS + DOG TRAINING PO Box 139 Dapto NSW 2530 Phone: 1800 067 710 CITY FARMERS DOGWASH PO Box 815 Willoughby NSW 2068 Phone: 0402 902 620 DON’T FRET PET! 67 Cooloolabin Road Yandina QLD 4561 Phone: 1300 307 021 DOGTECH Phone: 02 9554 9356 DOGUE FRANCHISING 240 Oxford Street Bondi Junction NSW 2022 Phone: 02 9386 1998 HYDRODOG MOBILE DOG GROOMING Suite 14, 209 Toorak Road South Yarra VIC 3141 Phone: 1300 659 055 JIM’S DOG WASH Phone: 131 546 LONELY PETS CLUB PO Box 1042 Brunswick VIC 3056 Phone 1300 283 353 METRODOGS 26-28 Donaldson Street Corryong VIC 3707 Phone: 02 6076 2888 NOSE TO TAIL DOGWASH 237 Bush Road Albany, Auckland NZ Phone: +64 9 448 2227 PAMPERED PUP 12 Minimine Street Stafford QLD 4053 Phone: 0408 880 023 PAWS PET SITTERS PO Box 728 Everton Park QLD 4053 Phone: 1300 88 PAWS PERSONALISED PET PO Box 326 Budgewoi 2262 Phone: 1300 COLLAR (1300 26 55 27) PET CAFE 589 Logan Road Greenslopes QLD 4120 Phone: 07 3397 5477 PET MOBILE PO Box 164 Lane Cove NSW 1595 Phone: 1300 137 101 PETS GALORE 8 Hodgson Street Toowoomba QLD 4350 Phone: 07 4632 6917 PETS PANTRY 7 Hartley Court Rosanna 3084 Victoria Phone: 1300 304 034

PETSTOCK 1/300b Gillies Street Ballarat VIC 3350 Phone: 0422 608 240

“Starting with a realistic expectation of what the right mix of debt and equity should be in your business is essential.”

James Scurr.

Photography EVENT PHOTOGRAPHY.COM 23 Karall Street Ormeau QLD 4208 Phone: 1300 551 749 FLASH MORFFEW PHOTOS Shop 5034, Level 5 Westfield Bondi Junction NSW Phone: 02 9389 5644 FRAMECOR 4 Vale Street Malaga WA 6090 Phone: 08 9249 5122 HOUSE GURU Phone: 0430 535 798 LITTLE IMAGES Phone: 1800 778 868 MSP PHOTOGRAPHY 2 Ball Place Wagga Wagga NSW 2650 Phone: 1800 069 976 PIXIFOTO & PORTRAIT PLACE 15 Ferndell Street South Granville NSW 2142 Phone: 02 8718 6900 SANDPIT PHOTOS 28/6 Jubilee Avenue Warriewood NSW 2102 Phone: 02 9979 9334 STARSHOTS GLAMOUR PHOTOGRAPHY 1/113-115 Oxford Street Darlinghurst NSW 2010 Phone: 02 9380 8023 VIVA LIFE PHOTOGRAPHY Phone: 1300 00 8482

Pool & Spa JIM’S POOL CARE Phone: 131 546 KINGS C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 NARELLAN POOLS Suite 201, 2-8 Brookhollow Avenue Baulkham Hills NSW 2153 Phone: 1300 676 657 POOLWERX 10 Camford Street Milton QLD 4064 Phone: 1800 489 735

Printing & Copying ICPRINT AND DESIGN Phone: 1800 427 746 KWIK KOPY AUSTRALIA PO Box 1138 North Sydney NSW 2060 Phone: 1300 251 787 LOYALTY PRINT 103/ 270 Pacific Hwy Crows Nest, Sydney NSW 2065 Phone: 1800 208 234 MAILBOX ETC (AUSTRALIA AND N.Z) Suite 202, 54 Alexander Street Crows Nest 2065 NSW Phone: 1800 55 6245 MINUTEMAN PRESS 316/19 Milton Parade Malvern VIC 3144 Phone: 03 9832 0873 POSTNET AUSTRALIA Suite 8 / 283 Alfred Street North Sydney NSW 2060 Phone: 02 9953 7070 QUICK COLOURPRINT.COM.AU 7/85-91 Broun Avenue Morley WA 6062 Phone: 1300 784 250 READY STEADY PRINT PO Box 9053 Brighton VIC 3186 Phone: 1300 601 609 SNAP Ground Floor, Building D 12-24 Talavera Road North Ryde NSW 2113 Phone: 1300 167 032 WORLDWIDE ONLINE PRINTING Unit 31, 112 McEvoy Street Alexandria NSW 2015 Phone: 02 9386 9708

PROMOTIONAL MERCHANDISING RED ENERGY PROMOTIONS 66 Nicklin Way Buddina QLD 4575 Phone: 1300 325 977

“The franchisor must allow you at least 14 days to review the disclosure document, franchise agreement and Code before you enter into the agreement or make a non-refundable payment.”

Dr Michael Schaper.

SWIMART Phone: 02 9898 8666

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AUSTRALIAN franchise listings

Real Estate & Property Services

GO GECKO PROPERTY SALES Phone: 07 3633 6900 GO PRIVATE PO Box 7129 Geraldton WA 6530 Phone: 0427 960 812 HARCOURTS Amy Johnson Place Brisbane QLD 4009 Phone: 07 3839 3100

Ace Body Corporate Management Pty Ltd 2/222 Beach Road Mordialloc VIC 3195 Contact: Daniel Hunt

(Business Development Manager) Phone: 03 9239 5400 Email: headoffice@acebodycorp.com.au Website: www.acebodycorp.com.au Business description: Ace Body Corporate Management (Ace) is the largest 100% Australian owned strata management company with franchises and their support staff managing property worth an estimated replacement value of $20 billion. All franchisees are members of Strata Community Australia; the peak national body that looks after the interests of the community by liaising with Government on strata legislative requirements to keep up with industry change. Ace currently manages over 60,000 strata title units nationwide.

Year established: 1995 Number of franchise outlets: 115 Franchised Areas Initial franchise fee: $40,000 Investment required: Varies according to location and portfolio size. Please contact for more information.

Training & support: Combination of internal training program as well as mandatory industry education pathway.

Locations available: Franchises are available throughout Australia, New Zealand and Asia.

INSPECT MY HOME 4/9 Millenium Circuit Helensvale QLD 4212 Phone: 1300 337 447

DESIGN IMPORTANCE 105 Parer Road Airport West VIC 3042 Phone: 1300 650 309 JOHNNO’S CAMPER TRAILERS PO Box 113 Maryborough QLD 4650 Phone: 1300 725 451 POLE DIVAS Studio 3/22 Cecil Place Prahran VIC 3181 Phone: 03 9529 3399

Rent or Hire

JDL STRATEGIES Suite 11, Glenham Plaza, 17 Karp Crt Bundall QLD 4217 Phone: 07 5557-3888

AARONS COFFEE AT WORK 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365

LAING AND SIMMONS REAL ESTATE 11/15 Castlereagh Street Sydney NSW 2000 Phone: 02 9291 7000

BCT TRANSFERS Brisbane Airport 42-44 Qantas Dr Brisbane Airport QLD 4009 Phone: 1300 763 005

PRD NATIONWIDE PTY LTD GPO Box 2750 Brisbane QLD 4001 Phone: 07 3229 334 PROFESSIONALS SERVICE CENTRE 9/63 Annerley Road Woolloongabba QLD 4102 Phone: 07 3846 1800 RAINE & HORNE Level 5, 55 Harrington Street Sydney NSW 2000 Phone: 02 9258 5400 RAY WHITE REAL ESTATE Level 26, 111 Eagle Street Brisbane QLD 4000 Phone: 07 3231 2200 RE/MAX AUSTRALIA Phone: 07 3007 9000

BOAB BOAT HIRE PO Box 3140 Minnamurra NSW 2533 Phone:1300 002 622 BUDGET RENT A CAR AUSTRALIA Tower B Level 1 197 Coward Street Mascot NSW 2020 Phone: 02 9578 1000 CFM (CORDLESS FILTER MACHINE) Phone: 0401 838 040 CIVIC VIDEO Locked Bag 5001 Alexandria NSW 2015 Phone: 02 9206 8800 FRENCHAMS INDOOR PLANT HIRE 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755

AIDA REAL ESTATE PO Box 8227 Toowoomba South QLD 4350 Phone: 1300 243 200

REAL ESTATE INVESTAR 40 Commercial Drive Ashmore QLD 4214 Phone: 1300 737 782

BARRY PLANT REAL ESTATE Level 2/860 Doncaster Road Doncaster East VIC 3109 Phone: 03 9840 9555

RESICERT PROPERTY INSPECTIONS PO Box 22 Midland DC WA 6936 Phone: 1800 737 423

BEVANS REAL ESTATE 10/345 Lawrence Hargrave Drive Thirroul NSW 2515 Phone: 02 4267 3444

R&W REAL ESTATE Level 10, 6-10 O’Connell Street Sydney NSW 2000 Phone: 02 9299 8177

BIGGIN & SCOTT Level 1, 946 High Street Armadale VIC 3143 Phone: 03 9828 4500

RICHARDSON AND WRENCH Phone: 02 9299 8177

JIM’S SKIP BINS Phone: 131 546

STOCKDALE & LEGGO Building 6, Suite 61, 195 Wellington Road Clayton VIC 3168 Phone: 03 9529 4955

LOCAL APPLIANCE RENTALS 807, 1 Queens Road Melbourne VIC 3004 Phone: 1800 980 650

TOP SNAP Level 3, 140 Bundall Road Bundall QLD 4217 Phone: 02 9969 5832

NETWORK CAR & TRUCK RENTALS PO Box 210 Bundoora MDC VIC 3083 Phone: 03 9326 0631

TRIPLE O PROPERTY MAINTENANCE 1/51 Parer Road Airport West VIC 3042 Phone: 03 9310 3911

MR RENTAL 483 Lutwyche Road Lutwyche QLD 4030 Phone: 07 3622 2888

YONG REAL ESTATE Suite 18, 223 Calam Road Sunnybank Hills QLD 4109 Phone: 07 3373 9888

OZERENTALS PO Box 156 Moonah TAS 7009 Phone: 0414 898 095

CENTURY 21 AUSTRALIA Level 3, 33 York Street Sydney NSW 2000 Phone: 02 8295 0600 COLDWELL BANKER PO Box 5009 Gold Coast Main Centre Phone: 07 5528 3088 CREATIVE BY DESIGN PO Box 1360 Fyshwick ACT 2609 Phone: 1300 366 222 FRUIT PROPERTY Level 1, 188 Latrobe Terrace Geelong VIC 3220 Phone: 03 5249 4949

100

INDEPENDENT PROPERTY INSPECTIONS 6 Oberon Court Dynnyrne TAS 7005 Phone: 0418 120 828

Recreation & Leisure

HERTZ AUSTRALIA Level 15, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9698 2444 HIRE FOR BABY 605 Keilor Road Niddrie VIC 3042 Phone: 1300 363 755 HOME ENTERTAINMENT EXPRESS Phone: 1800 736 897

RENT THE ROO PO Box 2150 Howrah LPO TAS 7018 Phone: 02 6247 3826

BEDS FOR BACKS 1640 Hume Highway Campbellfield VIC 3061 Phone: 03 9359 6004

RENT WITH STYLE PO Box 2960 Rowville VIC 3178 Phone: 1300 73 23 83

BEDSHED Phone: 03 9439 5594

THE FRENCHAMS GROUP 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755 THRIFTY CAR RENTAL 52-60 Kent Road Mascot NSW 2020 Phone: 02 8337 2700 TROPICAL PLANT RENTALS 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365

Retail

7-Eleven Stores Pty Ltd contact Details: QLD: Brett Reading Email: bzr@7eleven.com.au Phone: 0407 877 674 VIC/WA: Peter O’Hara Email: pwo@7eleven.com.au Phone: 0408 175 534 NSW: Shayne Boogaard Email: szh@7eleven.com.au Phone: 0418 136 156 Website: www.7elevenfranchise.com.au Business description: At 7-Eleven, we take a different approach to franchising. We take care of the things that are a hassle about being a small business owner, and provide you with support every step of the way.

We’re looking for people with bundles of energy, love providing customers with great service, are great leaders and communicators and have an eye for detail. So if you think you’ve got what it takes, we’d love to hear from you.

Membership: FCA, AACS Year established: 1977 Number of franchise outlets: 640+ Investment required: $400,000 to $1,000,000+ Training & support: Intensive 10 week training course and extensive ongoing support Locations available: VIC, NSW, QLD, ACT, WA ACCOLADES AND MORE PO Box 348 Wyong NSW 2259 Phone: 02 4353 8583 AGL RETAIL ENERGY Locked Bag 1837 St Leonards NSW 2065 Phone: 02 9921 2999

“Remind yourself of what inspired you to join this franchise family.”

AMBER GROUP AUST P/L 37 Bessemer Street Blacktown NSW 2148 Contact: Greg Lynch Phone: 02 9621 0400 Fax: 02 9621 0401 Email: glynch@ambertiles.com.au Website: www.ambertiles.com.au Business description: Established in 1973, Amber is Australia’s largest network of paving and tile retail franchises.

Amber has over 40 years’ experience in providing hard flooring advice, service and solutions to customers in the core business areas of floor tiles, wall tiles, natural stone, pavers, retaining walls and associated products.

Strong brand and strap line – Amber has the answer...

Membership: FCA Year established: Amber 1973, Franchising 1996 Number of franchise outlets: 24 franchised 3 company owned Initial franchise fee: Nil Investment required: Dependent on store and site: $150K - $350K plus stock Training & support: Initial & ongoing training and support in business & product Locations available: NSW, ACT & QLD ANDERSENS FLOOR COVERINGS 29 Western Drive Gatton QLD 4343 Phone: 1800 016 016 APCO SERVICE STATIONS 343-355 Thompson Road Geelong North VIC 3215 Phone: 03 5278 6988 AUSSIE DISPOSALS Cnr Pound Road & South Gippsland Hwy Dandenong VIC 3175 Phone: 03 9799 5777 AUSTRALIA POST GPO Box 1777 Melbourne VIC 3001 Phone: 1800 657 975 AUTOPRO 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 BARBEQUES GALORE PO Box 195 Sydney Markets NSW 2129 Phone: 02 9735 4111 BATTERY BAR C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 BATTERY WORLD PO Box 46 Brisbane Market QLD 4106 Phone: 07 3373 1760 BEACON LIGHTING 5 Bastow Place Mulgrave VIC 3170 Phone: 03 8561 1555

BETTA ELECTRICAL (BSR GROUP) 18/56 Lavarack Avenue Eagle Farm QLD 4009 Phone: 07 3414 8737 BEV MARKS BEDS AUSTRALIA 39 Technology Circuit Hallam VIC 3803 Phone: 03 8795 7900 BCF STORES 4 Global Plaza Oxenford QLD 4210 Phone: 07 3482 7500 BICYCLE SUPERSTORE Unit 4 / 1488 Ferntree Gully Road Knoxfield VIC 3180 Phone: 03 9764 2233 BIKE FORCE 2432 Docklands Drive Docklands VIC 3008 Phone: 03 9602 3200 BLUE SPIRIT PO Box 1318 East Doncaster VIC 3109 Phone: 03 9663 7045 BRIGHT EYES SUNGLASSES PO Box 208 Red Hill QLD 4059 Phone: 07 5495 7949 BRIGGENS 5 Silver Grove Nunawading VIC 3131 Phone: 03 9879 1484 BSR GROUP PO Box 1296 Eagle Farm QLD 4009 Phone: 07 3414 8700 CAKE IT AWAY Level 1,426 Merrylands Road Merrylands NSW 2160 Phone: 02 9637 2555 CALTEX AUSTRALIA Level 24, 2 Market Street Allianz Centre Sydney NSW 2000 Phone: 02 9250 5000 CARPET COURT FLOORING CENTRES Building 2, Level 1 195 Wellington Road Clayton VIC 3168 Phone: 1300 CARPET (22 77 38) CARTRIDGE WORLD Ground Level 200 Greenhill Road Eastwood SA 5063 Phone: 08 8274 0900 CASHMART (AUST) 305-307 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9911 CLARK RUBBER Administration Building 254 Canterbury Road Bayswater VIC 3153 Phone: 03 8727 9999 COLLINS BOOKSELLERS Level 2, 86 Bourke Street Melbourne VIC 3000 Phone: 03 9654 7400 COMPLETE FRAMING PO Box 8193 Maroochydore DC QLD 4558 Phone: 07 5443 9372

Karen Wren.

101

AUSTRALIAN franchise listings COST LESS PLANTS Lot 1 Seaview Road Yatala Vale SA 5126 Phone: 08 8289 3393

HORSELAND Locked Bag 1B Number 11 Nunawading VIC 3131 Phone: 03 9845 0645

MINIT AUSTRALIA PTY LTD – MISTER MINIT 90-96 Bath Road Kirrawee NSW 2232 Phone: 02 9521 9100

DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS 24 Holmes Street North Geelong VIC 3215 Phone: 03 5277 2775

HOUSE 425 St Kilda Road Melbourne VIC 3004 Phone: 03 9863 2388

MLN - MOBILE LAPTOPS AND NOTEBOOKS 75 Peel Street West Melbourne VIC 3003 Phone: 03 9328 8777

HOWARDS STORAGE WORLD 4/49 Frenchs Forest Road Frenchs Forest NSW 2086 Phone: 02 9452 8888

OPSM 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333

IGA 218 Bannister Road Canning Vale WA 6155 Phone: 08 9311 6000

OZ DESIGN FURNITURE PO Box 3598 Rouse Hill NSW 2155 Phone: 02 8887 9444

DRUMMOND GOLF SHOPS PO Box 309 Braeside DC VIC 3195 Phone: 03 9565 1400

INBLOOM FLORIST Hornsby Westfield - K 102A Cnr Florence & Hunter St Hornsby NSW 2077 Phone: 02 9477 3177

OZSPY Unit 6, 42 Burnside Road Stapylton QLD 4207 Phone: 07 3382 7497

DYMOCKS 428 George Street Sydney NSW 2000 Phone: 02 9224 0491

IN.CUBE8R GALLERY 321 Smith Street Fitzroy VIC 3065 Phone: 03 9995 8643

EARTHBORN 30 Collingwood Street Albion QLD 4010 Phone: 07 3385 8500

INKSPOT 34 Percy Street Mordialloc VIC 3195 Phone: 1300 INKSPOT (465 776)

FLOWERS BY FRUIT 5/328 King Georges Rd Beverly Hills NSW 2209 Phone: 1300 767 325

INSPIRATIONS PAINT PO Box 705 Warners Bay NSW 2282 Phone: 02 4903 8777

FOODWORKS Level 1, 1601 Malvern Road Glen Iris VIC 3146 Phone: 03 9809 8600

KELLY SPORTS Suite 1, 1 Cookson Street Camberwell VIC 3124 Phone: 03 9384 2204

FORTY WINKS 8 Holly Drive Dingley VIC 3172 Phone: 03 9558 0044

KENNY’S CARDIOLOGY Phone: 1300 605 002

DIA ORO JEWELLERS 79 May Road Lalor VIC 3075 Phone: 9465 6111 DOLLAR CURTAINS Factory 8/97-107 Canterbury Road Kilsyth VIC 3137 Phone: 03 9237 1200

FREECHOICE STORES PO Box 87 Oxenford QLD 4210 Phone: 07 5573 3755 FREEDOM FURNITURE Level 4, 1 Epping Road North Ryde NSW 2113 Phone: 02 9882 9000 GAMETRADERS 314 Glen Osmond Road Myrtle Bank SA 5064 Phone: 08 8338 2557 GO LOANS Phone: 08 8363 8800 GODFREYS Level 1, Bldg 2 Brandon Business Park 530 Springvale Rd, Glen Waverley VIC 3150 Phone: 03 8542 2110 GOOD GAMES Level 1, 857 George St, Sydney NSW 2000 Phone: 02 9281 1760 HAIRCHOICE Phone: 0416 658 111 HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200 HEALTHY LIFE 316 Horsley Road Milperra NSW 2214 Phone: 02 9772 7173

102

KING OF THE PACK Suite 3, Level 1, 64-70 Main Street Blacktown NSW 2148 Phone: 02 9676 4122 LAUBMAN AND PANK PO Box 1908 Macquarie Centre North Ryde NSW 2113 Phone: 1800 623 957 LUXAFLEX – HUNTER DOUGLAS 3338 Victoria Road Rydalmere NSW 2116 Phone: 02 9638 8000 MADE IN JAPAN 1-7 Wynyard St South Melbourne VIC 3205 Phone: 03 9690 0001 MAGGIES KITCHEN STORE 56 Hesse Street Queenscliff VIC 3225 Phone: 03 5258 4141 MARY RYAN’S 40 Park Road Milton QLD 4064 Phone: 07 3510 5065 MATCHBOX c/- Level 5, 530 Collins Street Melbourne VIC 3004 Phone: 1300 FRANCHISE METRO TILES 192 Granite Street Geebung QLD 4034 Phone: 07 3216 5800 MIND GAMES 244 Swanston Street Melbourne VIC 3000 Phone: 03 9663 2828

PACK & SEND Unit 6, 43 Heathcote Road Moorebank NSW 2170 Phone: 02 8778 5699 PARAFFINE 15 Thomas Street Brunswick VIC 3056 Phone: 0418 324 384 PRICE ATTACK 130 Links Avenue South Eagle Farm QLD 4009 Phone: 1300 854484 PUMA ENERGY Level 1, North Tower, Green Square 515 St Pauls Terrace Fortitude Valley QLD 4006 Phone: 1300 723 706 REGAL MATTRESS 167 Browns Road Noble Park VIC 3174 Phone: 03 9795 6300 REVOLUTION CD 49 Monaro Street Queanbeyan NSW 2620 Phone: 02 6297 0067 SHAVER SHOP Level 3, Office Tower 2, Chadstone Shopping Centre 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9840 5900 SHEDS N MORE Factory 6, 2122 Hume Highway Campbellfield VIC 3061 Phone: 03 9308 0222 SLEEPY’S Unit 9/16 Metroplex Avenue Murrarie QLD 4172 Phone: 07 3895 4100 SOLOMONS FLOORING PO Box 166 Mulgrave VIC 3170 Phone: 1800 765 666 SPECSAVERS 520 Graham Street Port Melbourne VIC 3207 Phone: 03 8645 0700 SPORTSCO Suite G03, 53 Coppin Street Richmond VIC 3121 Phone: 03 8420 1500 SPORTSPOWER 169 Burnley Street Richmond VIC 3121 Phone: 03 9254 0118 STRATHFIELD Phone: 13 11 77

STRUDDY’S SPORTS 82 Bryants Road Loganholme QLD 4129 Phone: 07 3209 6100 SUPANEWS Level 13/110 Mary St Brisbane QLD 4000 Phone: 07 3221 0211 THE ATHLETE’S FOOT AUSTRALIA Locked Bag 8 Redfern NSW 2016 Phone: 02 8310 0000

“Hard work, a willingness to apply skills acquired in other industries, and personal branding are key factors to success.”

Corina Vucic.

THE COMPLETE GARDEN 25 Hesling Court Bendigo VIC 3550 Phone: 03 5443 3551 THE CONFECTIONERY & PARTY SHOP 298 Wyndham Street Shepparton VIC 3630 Phone: 03 5822 0877 THE COUNTRY BREWER 1/148 Toongabbie Road Girraween NSW 2145 Phone: 02 9896 1366 THE INK SHOP PO Box 624 Bellara QLD 4507 Phone: 07 3408 6421 THE MATTRESS SUPERMARKET Aspley Homemaker Centre Cnr Zillmere & Gympie Road Aspley QLD 4034 Phone: 07 3683 4499 THE ORIGINAL POSTER COMPANY 7/6 Transport Place Molendinar QLD 4214 Phone: 07 5597 2300 TILE MART 506 Geelong Road (Cnr Tottenham Pde) Tottenham VIC 3012 Phone: 03 9325 3000 TOTAL TOOLS 19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300 TOYWORLD Phone: 03 5562 7362 UNITED PETROLEUM 200 Hoddle Street Abbotsford VIC 3067 Phone: 03 9413 1400 VAST FURNITURE & HOMEWARES 15-17 Millennium Cct Helensvale QLD 4212 Phone: 07 3252 7675 WILD CARDS & GIFTS Suite 3.06 Axis Corporate Centre 46-50 Kent Road Mascot NSW 2020 Phone: 02 9098 2800

snooze 21 A Shierlaw Avenue Canterbury VIC 3126 Contact: Bettina Davis Phone: 0427 401 169 Fax: 03 9888 6327 Email: bettina.davis@snooze.com.au Website: www.snooze.com.au Business description: Snooze is Australia’s premiere bedding retailer, and has been recognised numerous times by the franchising industry as being one of Australia’s Top 10 franchise businesses. Snooze is also Australia’s longest operating franchise business, so joining the Snooze family means you’re becoming part of one of Australia’s most successful retail businesses, with more than 40 years of experience. Snooze is always on the lookout for enthusiastic individuals to join the team and can also offer prospective franchise partners the option of receiving vendor finance.

For more information on this exciting business opportunity, request your information pack here!

Year established: 1974 Number of franchise outlets: 80+ Initial franchise fee: $50,000 Investment required: $500,000 - $600,000 Training & support: Snooze provides each of its franchisees with initial and ongoing training and support across all business areas to ensure each business is successful and continues to grow.

In addition to ongoing training, Snooze also hosts regular meetings, forums and conferences for franchisees to network with colleagues and learn more about the business. This ensures each franchisee is aware of company news, able to speak directly with the senior management team, and be the first to preview new products and technologies from suppliers.

Locations available: Australia-wide

“If you change your mind, you can terminate the YOGURBERRY AUSTRALIA 22 Picken Street Silverwater NSW 2128 franchise agreement Phone: 02 9748 2233 within seven days “FCA members share a of entering into the common method of doing agreement or making a business – not a common payment.” business.”

Dr Michael Schaper.

WORKOUT WORLD Phone: 0402 733 092

TSG Franchise Management PO Box 559 South Melbourne VIC 3205 Phone: 03 8698 9600 or 1800 777 079 Fax: 03 8698 9655 Email: inquiry@tobaccosg.com.au Website: www.tobaccosg.com Business Description: The TSG story began over 20 years ago as a single store and it was from this moment that we made a commitment to our customers and our franchisees to be best in class within retail.

With instant brand recognition and an elite level of professional operational excellence unlike any other, TSG lead the way in providing innovative franchise solutions and best practice franchise management for our franchisees. Some key differentiators are our bright vibrant design, clear brand vision, unique retail experience and our ability to offer franchisees an innovative retail strategy.

Membership: Franchise Council of Australia Year established: 1996 Number of franchise outlets: >400 Initial franchise fee: $1000-$3000 Investment required: $150K and $200K Training & support: YES Locations available: ALL

“Networking and developing relationships, combined with a great understanding of your own products and services, will see sustainable business growth.”

Karen Wren.

Signs & Graphic Services AVANTI SIGNS 18A Pittwin Road Capalaba QLD 4157 Phone: 1800 617 100 SIGN*A*RAMA Phone: 1800 662 663 SIGNS ON THE MOVE PO Box 299 Geelong VIC 3220 Phone: 0408 322 289 SIGNWAVE World Link Centre, Suite 114 189E South Centre Road Tullamarine VIC 3043 Phone: 03 9604 5200

Franchise Council of Australia.

103

AUSTRALIAN franchise listings

Telecommunications ALLPHONES Level 7, 3 Rider Blvd Rhodes NSW 2138 Phone: 13 8000

CON-X-ION PO Box 283 Ashmore City QLD 4214 Phone: 07 5556 9888

CRAVE COMMUNICATIONS PO Box 1131 Newport NSW 2106 Phone: 02 8705 6205

HARVEY WORLD TRAVEL PO Box 6004, Shoppingworld North Sydney NSW 2059 Phone: 02 9957 3688

TELCOINABOX 10/9 Hunter Street Sydney NSW 2000 Phone: 1300 683 526

JETSET TRAVELWORLD GROUP Level 3, 77 Berry Street North Sydney NSW 2060 Phone: 02 8229 4000

TELECHOICE 74 Eastern Road South Melbourne VIC 3205 Phone: 03 8699 2555 WIRELESS ANYWHERE GROUP Unit 1, 76 Reserve Road Artarmon NSW 2064 Phone: 1300 665 014 ‘yes’ OPTUS SHOP Singtel Optus Pty Limited 1 Lyonpark Rd, Macquarie Park NSW 2113 Phone: 02 9870 7495

Trade & Services ECOSMART HOT WATER PO Box 6089 Silverwater NSW 2128 Phone: 133 326 JIM’S ANTENNA’S Phone: 131 546 JIM’S ELECTRICAL Phone: 131 546 JIM’S GLASS Phone: 131 546 JIM’S PLUMBING Phone: 131 546 JIM’S SECURITY DOORS Phone: 131 546 JIM’S SOLAR Phone: 131 546 PLATINUM ELECTRICAL CONTRACTORS PO Box 6234 Rouse Hill NSW 2155 Phone: 1800 752 846 SCROOZ 5-11 Jardine Drive Redlands Business Park Redland Bay QLD 4165 Phone: 07 3829 1993 SHOWER SURGEON PO Box 208 Oaklands Park SA 5046 Phone: 0412 135 647

“Franchising has been adapted and exists in many various forms around Australia, in the majority of industry sectors.”

Nasser Abdu.

104

Travel

vending AUSTVENDING 261 Church Street SA 5082 Phone 1300 769 967 BOX CORPORATION PO Box 156 North Fremantle WA 6159 Phone: 08 9200 2251 CUPA NUTZ 3 Herbert Street Parkdale VIC 3195 Phone: 0425 838 800 GAMEKING AUSTRALIA PO Box 348 Morisset NSW 2264 Phone: 0414 868 500 KOALA KRANE Unit 204/360 Marine Parade Labrador QLD 4215 Phone: 0427 888 635 MOVIEMATE AUSTRALASIA PO Box 944 Bribie Island QLD 4507 Phone: 0458 818 706 PROVENDER VENDING Unit 3, 207 Young Street Waterloo NSW 2017 Phone: 1800 121 111 RP VENDING Unit 23, 9 Powells Rd Brookvale NSW 2100 Phone: 1800 066 112

Workplace Health & Safety HIP POCKET WORKWEAR & SAFETY 27-31 Kennedy Street East Bendigo VIC 3550 Phone: 03 5441 6445 SAFETYQUIP PO Box 1332 Noosa Heads QLD 4567 Phone: 07 5455 3822 TESTEL PO Box 291 Unley SA 5061 Phone: 1300 881 116 THE DRUG DETECTION AGENCY Phone: 1300 4DETECTION

new zealand franchise listings

Accounting & Financial Services BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 AUS Phone: +61 7 5553 8200 CAL SYSTEMS PO Box 221 Waikanae Phone: 04 293 6899 ENABLEME PO Box 498 Shortland Street, Auckland Phone: 021 760 046 FIFO CAPITAL PO Box 851 Robina QLD 4226 AUS Phone: 0800 333 436 FIRST CLASS ACCOUNTS PO Box 851 Robina DC QLD 4226 AUS Phone: 0800 777 552 HUMPHRIES ASSOCIATES PO Box 13 676 Auckland NZ Phone: 09 634 3150 JUST LOANS PO Box 2560 Dunedin 9044 Phone: 0800 333 455 MIKE PERO MORTGAGES PO Box 2060 Christchurch 8015 Phone: 03 377 7440 NEW ZEALAND HOME LOANS PO Box 161 Hamilton 3240 Phone: 07 839 0998 NEW ZEALAND POST & KIWIBANK Level 12, New Zealand Post House 7 Waterloo Quay Wellington 6011 Phone: 09 336 8284 SMALL BUSINESS ACCOUNTING PO Box 47 818 Ponsonby, Auckland Phone: 0800 114 722 THE INTERFACE FINANCIAL GROUP Phone: 09 302 7704

Advertising & MARKETING GIGGLE TV Phone: 06 355 3480

Automotive Products & Services 0800 2 FIX IT Phone: 0800 234 948 AA AUTO SERVICE & REPAIR PO Box 5 Auckland Phone: 09 966 8800 AUTO ONE PO Box 3342 Napier Phone: 06 843 5949 COLORGLO INTERNATIONAL Phone: 09 524 6214 DRI WASH ‘N GUARD PO Box 3410 Narrellan DC NSW 2567 AUS Phone: +61 2 4648 6100

ENZED Private Bag 14906 Panmure, Mount Wellington Auckland Phone: 09 574 1744 EXTREME AUTOMOTIVE PARTS DISTRIBUTORS PO Box 1518 Hamilton Phone: 0800 498 7363 FINAL TOUCH PO Box 1083 Cambridge 3450 Phone: 09 358 1141 IMPORT4LESS Phone: 03 528 1003 HONDA PO Box 97-340 South Auckland Mail Centre Manukau City Phone: 09 262 7304 MAG & TURBO WAREHOUSE PO Box 97528 Manakua Phone: 0800 MAGS 4 U MARSHALL BATTERIES PO Box 36026 Lower Hutt Wellington Phone: 04 568 4269 MAZDA NEW ZEALAND PO Box 132057 Sylvia Park Auckland 1644 Phone: 0800 800 626 MIDAS NEW ZEALAND PO Box 305521 Triton Plaza, North Shore Auckland 0757 Phone: 09 415 0232 MINI TANKERS FUELS & OILS Unit 3, 110 Mays Road Onehunga, Auckland Phone: 09 622 2671 MOTIVITY FRANCHISING Suite 170, 15 Albert Ave Broadbeach QLD 4218 AUS Phone: +61 425 239 863 NOVUS Phone: 03 366 0870 OIL CHANGERS NEW ZEALAND Unit 12 / 14 Acheron Drive Christchurch Phone: 03 343 6080 PIRTEK 10 Ross Reid Place East Tamaki Auckland Phone: 09 274 6925 RESIN WELD Phone: 0-9-827 6153 PIT STOP PO Box 12240 Penrose Auckland Phone: 09 634 3666 SNAP-ON TOOLS PO Box 6077 Seven Hills NSW 2148 AUS Phone: 0800 762 766 SUCKIE MOTO FRANCHISING PO Box 54224 The Marina Auckland 2144 Phone: 021 278 2566 THE TOUCH UP GUYS 444b Beach Road Murrays Bay Auckland 0630 Phone: 0800 759 363

THE WHEEL MAGICIAN 5 Tania Way Paparangi, Wellington Phone: 0800 537 233

Beauty Products & Services CACI 7c Taylors Road Morningside Auckland Phone: 0800 438 438 JUST CUTS Phone: 09 360 9603 LUSH LASHES 29a Marina Grove Lower Hutt Wellington Phone: 0800 587 4527 RODNEY WAYNE PO Box 825 Shortland Street Auckland 1140 Phone: 09 358 4644 TEETH WHITENING ASSOCIATES Suite 1 (Ground Floor) 291 Tamaki Drive, Kohimarama Auckland 1071 Phone: 09 578 3282 TONI&GUY Phone: 09 847 9219 WAXNLASER Phone: 0800 838 329

Building Products & Services A BUYER’S CHOICE HOME INSPECTIONS Phone: 0800 863 636 ACCESSMAN 2 Alloy Street Sockburn Christchurch Phone: 03 341 3566 ADEN FRANCHISE GROUP 10 Boston Road Mt Eden Auckland Phone: 09 377 6311 AERIAL MASTER 345a Rosetta Road Paraparaumu Wellington 5032 Tel: 0272 218 763 CORESTEEL BUILDINGS Phone: 09 438 1562 CUTSHOP 67/H Elizabeth Knox Place Mt Wellington Auckland Phone: 0800 CUTSHOP (+64 9 666 632) DECK AND FENCE PRO 378 Crawford Road Te Puna, Tauranga 3171 Phone: 07 5525 311 DIAMOND FUSION PO Box 60351 Titirangi 0642 Phone: 0800 667 278 DREAM DOORS PO Box 31 Lake Hawea 9345 Phone: 03 443 5133 FIREWATCH 8c Piermark Drive Albany Auckland 0632 Phone: 09 415 3337

105

NEW ZEALAND franchise listings FIX IT BUILDING SERVICES PO Box 31632 Lower Hutt Wellington Phone: 09 444 4167

LATITUDE HOMES PO Box 72512 Papakura 2244 Phone: 09 298 5811

REZLAB GROUP HOLDINGS 57 Higgins Road Hamilton Phone: 0800 REZLAB

FLETCHER ALUMINIUM PO Box 14107 Panmure, Mount Wellington Auckland Phone: 09 574 1500

LOCKWOOD HOMES Private Bag RO 3034 Rotorua Phone: 07 347 7691

SHED BOSS Phone: 0 7 579 1525

FLOORING DESIGN PO Box 5136 Greenmeadows, Napier 4145 Phone: 027 559 2281 GENERATION HOMES Phone: 0274 908 399 GJ GARDNER 19 Tarndale Grove Albany 0751 Phone: 09 415 2488 GRANITE TRANSFORMATIONS 7/5 Talavera Road North Ryde NSW 2113 AUS Phone: +61 2 8817 5900 HAMMER HARDWARE Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9953 HORIZON HOMES PO Box 805 Orewa, Auckland Phone: 027 412 5373 HOTONDO HOMES Australia Phone: +61 3 9559 5000 HRV VENTILATION Phone: 0800 HRV123 HYDRAULINK PO Box 12826 Penrose Auckland Phone: 09 525 2626 JENNIAN HOMES PO Box 847 Tauranga 3140 Phone: 07 578 2301

MITRE 10 Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9900 MODA PO Box 21709 Henderson Auckland Phone: 09 835 2221 MR FENCERS SYSTEMS PO Box 5343 Frankton Hamilton Phone: 07 855 6010 MR PLUMBER PO Box 112-305 Auckland 1642 Phone: 0800 800 202 MR SANDLESS NZ Phone: 0800 744 693 NAKED POOL COMPANY 24 McColl Street Newmarket Auckland Phone: 0800 204 044 NAVIGATION HOMES 673 Karaka Road Auckland 2580 Phone: 09 294 6135

SUPERBUILD Phone: 0800 GO 4 SUPER TACA NZ Australia Phone: +61 3 8727 5000 TASMAN INSULATION PO Box 12 069 Penrose Auckland Phone: 09 579 2139 THE BARN COMPANY Phone: 09 438 1562 TINT PRO PO Box 13 108 Onehunga Phone: 0800 846 877 VENLUREE Phone: 09 913 4185 VERSATILE HOMES AND BUILDINGS Phone: 0274 970 128

NZ FLOORSANDING CO PO Box 13286 Tauranga 3141 Phone: 0800 693 566

WARMUP NEW ZEALAND Phone: 09 820 3850

KINETIC ELECTRICAL PO Box 8628 Havelock North Hawke’s Bay Phone: 06 878 1103

PLACEMAKERS 150 Marua Road Mt Wellington 1134 Auckland City Phone: 09 525 5100

KITCHEN STUDIO 447B Blenheim Road Middleton, Christchurch Phone: 03 964 4580

PLUMB’IN Private Bag 300 987 Albany, Auckland Phone: 09 448 0280

KITCHENS REFRESHED PO Box 75-937 Auckland Phone: 0800 100 130

PREP & PAINT PRO Phone: 07 552 5311

LASER PLUMBING PO Box 19005 Auckland 1746 Phone: 09 820 3800

SUNBRIGHT LAMP DISTRIBUTORS Phone: 09 478 9824

UVTEC PO Box 20 Tauranga Phone: 07 548 2723

PINKFIT PO Box 12 069 Penrose, Auckland Phone: 021 814 113

LASER ELECTRICAL GROUP PO Box 19005 Avondale Auckland Phone: 09 820 3800

SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147

NEW ZEALAND HEAT PUMPS PO Box 35202 Shirley Christchurch Phone: 0800 200 400

JUST CABINS PO Box 68171 Newton Auckland 1145 Phone: 021 716 776

LANDMARK HOMES NZ PO Box 500 Tauranga Phone: 07 578 2295

106

MAGNETITE Australia Phone: +61 2 9565 4070

SIGNATURE HOMES PO Box 305393 Triton Plaza North Shore City 0757 Phone: 09 415 2468

PROVISTA BALUSTRADE SYSTEMS Phone: 0275 961 264 RAINCATCHER SYSTEMS Phone: 0800 724 622 REALTY RETURNS, THE PROPERTY IMPROVERS Phone: 09 213 7993 REFRESH RENOVATIONS PO Box 109 193 Newmarket Auckland Phone: 09 531 5357

WET SEAL PO Box 33-720 Takapuna Auckland Phone: 0800 436 000 WINDOW DRESSINGS Phone: 021 345 109

Business Services ACARDO WORKPLACE SAFETY SUPPLIES Phone: 0508 ACARDO ACTIONCOACH Phone: 09 575 5790 ADVANCE INTERNATIONAL 663 Great South Road Penrose Auckland 1061 Phone: 0800 223826 APPARELMASTER PO Box 38456 Wellington Mail Centre Lower Hutt 5045 Phone: 04 569 3652 ARMSTRONG SMARTER SECURITY Phone: 029 474 9007 BBX MANAGEMENT PO Box 803 L4 106 Gloucester Street Christchurch Phone: 03 372 1562

BEVINCO PO Box 12 195 Beckenham Christchurch Phone: 03 332 6560 BIG PADDLE COMPANY Phone: 09 630 7710 CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400 COMPLETE FIRST AID SUPPLIES PO Box 69-123 Glendene Auckland 0645 Phone: 09 827 7726 CRESTCLEAN PO Box 740 Dunedin 9054 Phone: 03 477 1126 DESIGN IMPORTANCE 420 Mt Alexander Road Ascot Vale VIC Australia Phone: +61 4 1430 3080 DISTRIBUTION INTERNATIONAL PO Box 36611 Merivale Christchurch 8146 Phone: 0800 366 116 ECOMIST Eastgate Business Park 800 Te Ngae Rotorua Phone: 0800 75 75 78 EMBROIDME PO Box 51890 Pakuranga Auckland 2140 Phone: 09 577 4223 EXPENSE REDUCTION ANALYSTS Phone: 04 566 6615 FASTWAY COURIERS NZ Shed 5, Level 1, Lever Street Ahuriri Phone: 06 833 6333 FLO2CASH PO Box 301 199 Albany Auckland 0752 Phone: 0800 356 222

MONEY CONCEPTS NEW ZEALAND 2nd Floor, 111 Molesworth Street Wellington 6001 Phone: 02 7255 5951 NEW ZEALAND POST Customer Service Centre PO Box 39100 Wellington Mail Centre Lower Hutt 5045 Phone: 0800 501 501 OFFICE PRODUCTS DEPOT Phone: 09 915 4544

HUMITECH Phone: 0800 486 434 KIWIHOST 3/93 Main South Road Upper Riccarton Christchurch 8442 Phone: 03 343 5007 LEADERSHIP MANAGEMENT 1400 Malvern Road Glen Iris VIC 3146 AUS Phone: 0800 333 270 LINK BUSINESS SERVICES PO Box 12-324 Penrose Auckland Phone: 09 555 6007 MANDEVILLE MARKETING PO Box 36743 Merivale Christchurch 8146 Phone: 0508 776 668 MEGA SERVICES PO Box 3061 Christchurch Phone: 03 384 4885

JUMP SWIM SCHOOLS Unit6/54 – 56 Paradise Avenue Miami Gold Coast 4220 AUS Phone: 1300 249 241 KEA KIDS CLUB PO Box 75/580 Manurewa 2243 Auckland Phone: 09 535 2187 KELLY SPORTS Phone: 09 427 9377

PACK&SEND Unit 1, 213 Blenheim Road Riccarton, South Island Christchurch Phone: 021 799 783

LITTLE KICKERS Auckland 1025 Phone: 09 815 8607

PROPERTYSCOUTS PROPERTY MANAGEMENT Phone: 03 477 9228

MY GYM PO Box 58813 Greenmount Auckland Phone: 09 274 4949

PROTECTA GLASS PO Box 722 Orewa 0946 Auckland Phone: 02 7292 4640 QJUMPERS PO Box 13354 Bay Central Tauranga Phone: 0800 QJUMPERS RESUME ONE Unit 27/595 Laurie Southwick Parade Gulf Harbour 0930 Auckland Phone: 09 235 8484 SPEEDY SIGNS PO Box 51-890 Auckland Phone: 09 577 4223 SUPER SHUTTLE Phone: 09 522 5710 TELCOINABOX PO Box 331-166 Takapuna Auckland 0740 Phone: 0800 7 TELCO THE ALTERNATIVE BOARD Phone: 09 446 0963 THEXTON ARMSTRONG Phone: 02 7509 3385

GRAFFITI DOCTOR Phone: 0800 482 437 HELIUM WORK SEARCH PO Box 1594 Wellington 6140 Phone: 04 916 2180

JUMPING BEANS INTERNATIONAL Phone: 09 475 9204

Children’s Products & Services ABACUS MATHS ACADEMY 42 Ascot Ave Remuera Auckland 1050 Phone: 09 5221 238 BABY ON THE MOVE 84 Wech Drive Warkworth North Auckland 0910 Phone: 09 422 2285 BOOKENDS NEW ZEALAND PO Box 36514 Merivale Christchurch 8146 Phone: 03 377 9555 CHIPMONKS PLAYLAND & CAFÉ Port Building 9-13 George Street Dunedin 9023 Phone: 03 472 8480 GRASSHOPPER SOCCER Phone: 04 889 2013 JELLYBEANS MUSIC NZ 9 Lockhart Place Mt Wellington, Auckland Phone: 09 576 9902

SKIDS – SAFE KIDS IN DAILY SUPERVISION PO Box 259 262 Greenmount Auckland Phone: 09 576 6602 SMALLPRINT NZ Australia Phone: +61 1800 762 557 STRETCH-N-GROW PO Box 65147 Mairangi Bay Auckland 0741 Phone: 09 447 1827 TOYHIRE Phone: 09 573 6124

Cleaning Services AMAC PO Box 48 078 Blockhause Bay Auckland 0644 Phone: 0800 262 269 AMAZING CLEAN NEW ZEALAND Unit 7, 21 Railside Place Frankton Hamilton NZ 3204 Phone: 0800 2 AMAZE (2 26293) BUSY BEE CLEANING SERVICES PO Box 6423 Upper Riccarton Christchurch 8442 Phone: 03 423 9688 CEILING MASTER PO Box 20396 Christchurch 5 Phone: 03 365 5111 CLEAN PLANET FRANCHISE 51c Hastie Avenue Mangere Bridge Auckland 2022 Phone: 09 622 0828 CLEANCORP FRANCHISE SYSTEM PO Box 37948 Parnell, Auckland 1151 Phone: 09 307 2970 CLEANTASTIC COMMERCIAL CLEANING PO Box 7425 Taradale Napier 4141 Phone: 06 843 320 COOKRIGHT KITCHEN SERVICES PO Box 3183 Hawkes Bay Mail Centre, Napier 4142 Phone: 06 354 3150 CREST COMMERCIAL CLEANING PO Box 740 Dunedin 9054 Phone: 03 477 1126

107

NEW ZEALAND franchise listings CREWCUT 45a Princes Street, PO Box 90815 Northcote Auckland 1030 Phone: 09 481 0004 ENVIRO CLEAN & RESTORATION Unit 1, 35 Maurice Road Penrose Auckland 1642 Phone: 09 636 1320 GREEN ACRES FRANCHISE GROUP PO Box 41271 St Lukes Auckland 1346 Phone: 0800 803 200 GREEN CLEEN Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 AUS Phone: (AUS) 1300 550 523 JANI KING (NZ) 66 Hillside Road Glenfield Auckland Phone: 09 441 9996 JET CLEANING SERVICES Po Box 68 454 Newton Auckland 1145 Phone: 09 302 1536 LOVEN PO Box 202 064, Southgate Post Centre Takanini Auckland Phone: 09 296 5328 PARAMOUNT SERVICES 1st Floor, 4 Murdoch Road Grey Lynn Auckland 1002 Phone: 09 376 7850 PRESTIGE HOME GROOMERS 12 Woodleigh Place Ohauiti Tauranga Phone: 07 543 2090 SELECT CLEANING PO Box 22313, Hunter’s Corner Manukau Auckland Phone: 021 661 695 SOFTWASH PO Box 20293 Hamilton 3241 Phone: 07 848 1700

Computer Products & Services CARTRIDGE WORLD Phone: 03 446 8600 COMPUTER SOLUTIONS SALES & SERVICE PO Box 11-193 Palm Beach Papamoa 3151 Phone: 07 571 0235 COMPUTER TROUBLESHOOTERS Phone: 0800 728 768 GEEKS ON CALL Australia Phone: +61 408 847 524 GEEKS ON WHEELS PO Box 9780 Marion Square Wellington 6141 Phone: 04 891 0269 NEED A NERD PO Box 86 Clive Hawke’s Bay 4148 Phone: 0800 633 326

108

Distribution

Food - Bakeries

ANCHOR FRANCHISE Private Bag 75806 Manurewa Auckland Phone: 09 295 2700 AUSSIE FARMERS DIRECT Building 2, 9 Ferndell Street Granville NSW 2142 AUS Phone: 1300 MILKMAN LIFETIME DISTRIBUTORS 135b Morrin Road Mt Wellington Auckland Phone: 09 574 6695 THE TRUSTY DELIVERY CO PO Box 16-381 Christchurch 8441 Phone: 0800 443 355

“Taking on a new franchise can be very exciting, but it can also be quite daunting for someone new.”

Karen Wren.

Educational & Training Systems LCF FUN LANGUAGES PO Box 89060 Torbay Auckland NZ Phone: 0800 836 000 MATHZWISE Phone: 07 886 0965 NUMBER WORKS ’NWORDS Phone: 07 848 2574 PACIFIC SIMULATORS 2010 Unit 2, 103 Main South Road Sockburn Christchurch 8042 Phone: 03 343 0864

Entertainment KIWIKRANE PO Box 41398 St Lukes Auckland 1346 Phone: 09 307 0810 LOLLIPOPS PLAYLAND & CAFÉ 20a Rempstone Drive Halswell Christchurch Phone: 04 565 1569 MEGAZONE LASER GAMES PO Box 78396 Grey Lynn Auckland Phone: 09 360 2900

“A good leader runs with the team as opposed to telling them what to do and where to go.”

“Carrying out your due diligence on every aspect of your intended franchise system is vitally important.”

Bob Beaumont.

Franchise Association of New Zealand.

BAKERS DELIGHT 36 Enfield Street Mt Eden, Auckland, 1024 New Zealand Contact: Franchisee Recruitment Team Phone: 0800 225 388 Email: franchiserecruitment@bakersdelight.

co.nz Website: www.bakersdelight.co.nz Business description: Bakers Delight has over 700 bakeries worldwide employing more than 15,000 people, serving 2 million regular customers per week throughout New Zealand, Australia and Canada.

As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery. No previous bakery experience is necessary.

Bakers Delight has been helping to satisfy New Zealand’s love of freshly baked bread since 1995, and continues to support growing demand for nutritionally sound produce.

Take the first step and contact the Bakers Delight franchise recruitment team.

New and existing bakeries are available for purchase across New Zealand.

Year Established: 1995 Number of Franchise Outlets: 30 across New Zealand Investment required: 30% or $150,000 Training & Support: Full business and baking training provided as well as ongoing operational and network support.

Locations available: Across New Zealand BRUMBY’S BAKERIES 10F Morningside Drive Morningside Auckland 1025 Phone: 0508 278 6297 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 AUS Phone: 0800 843 452 CITY CAKE COMPANY Phone: 022 042 8824

Food – Coffee & Cafés BB’S CAFÉ PO Box 112-260 Penrose Auckland Phone: 09 525 7700 BREAKERS CAFÉ & BAR Phone: 06 834 0537 BUGGER CAFE Phone: 027 551 0963 CAFE2U NZ Building 7, 81 Frenchs Forest Road East Frenchs Forest NSW 2086 AUS Phone: 0508 004 388 CAFÉ BOTANNIX Phone: 09 451 9119 CARL’S JR. Phone: 021 276 9769

CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 AUS Phone: (AUS) 1300 797 620 COFFEE CULTURE Phone: 03 377 2605 COLUMBUS COFFEE PO box 911 030 Victoria Street West Auckland CBD Phone: 0800 100 110 ESQUIRES COFFEE HOUSE PO Box 6570, Wellesley Street Auckland CBD Phone: 0800 843 452

Food – Restaurants & Dining Rooms COBB & CO Phone: 021 483 500 HELL Phone: 027 364 2431 HOG’S BREATH CAFÉ PO Box 8068 Cleveland QLD 4163 AUS Phone: 1800 HOGSTER

HOLLYWOOD BAKERY 1H Henry Rose Place Albany Auckland 632 Phone: 021 471 776

ILLY ESPRESSO BAR Phone: 021 707 758 JAMAICA BLUE NZ PO Box 137228 Parnell Auckland Phone: 09 377 1901 MEGA CAFÉ Phone: 0800 100 110 MUFFIN BREAK PO Box 137-228 Parnell Auckland 1151 Phone: 09 377 1901 MUZZ BUZZ Phone: 09 359 9068 NEW YORK DELI Phone: 03 968 4924 PALEO CAFÉ Australia Phone: +61 7 4225 5388 ROBERT HARRIS CAFÉ PO Box 58095 Greenmount Manakau 2141 Phone: 0800 426 333 SHAKY ISLES COFFEE CO Phone: 09 529 9177 SHINGLE INN CAFÉ Australia Phone: +61 7 3399 3000 SIERRA COFFEE Phone: 09 444 4369 STREETWISE COFFEE Phone: 06 364 5733 THE COFFEE CLUB PO Box 78-203 Grey Lynn Auckland 1245 Phone: 09 304 0008 THE COFFEE GUY PO Box 37526 Parnell Auckland Phone: 09 309 9727 THE COFFEE SHOT Phone: 03 472 8618 THEOBROMA CAFES, LOUNGES AND BARS Australia Phone: +61 3 9480 1030 XPRESSO DELIGHT Phone: 021 875 431

VALENTINES RESTAURANTS Phone: 09 444 4819

Food – Retail COOKIE TIME 789 Main South Road Templeton 8042 Phone: 03 349 6161 DONUT KING NZ PO Box 1549 Southport QLD 4215 AUS Phone: (AUS) 1800 067 619

GLORIA JEAN’S COFFEES Phone: 09 520 6477

ICON COFFEE PO Box 25088 St Heliers Bay Auckland 1740 Phone: 09 524 5847

THE ORIGINAL CALIFORNIA BURRITO COMPANY PO Box 106 956 Auckland 1143 Phone: 09 354 4815

La Porchetta 192 Mahoney’s Road Thomastown VIC 3074 Contact: Brendan Flanagan Phone: +61 3 9460 6700 Fax: +61 3 9460 3099 Email: franchising@laporchetta.co.nz Website: www.laporchetta.com Business description: La Porchetta are the market leaders in cooking quality, Italian food with fresh ingredients.

The first La Porchetta Restaurant opened in 1985, in Melbourne’s inner city Italian hub. It soon became renowned as a special place to experience delicious food, love, and, a passion for life. Recently celebrating 30 years in business, La Porchetta is now looking to expand their network of Franchises throughout Australia and New Zealand. Purchasing a La Porchetta Franchise provides a fantastic opportunity to own your own slice of La Porchetta Membership: FCA & FANZ Year established: 1985 Number of franchise outlets: Approx 60 Investment required: Site dependant $300K + Training & support: Our informative and intensive training program includes a 6-week session that covers every aspect of owning a La Porchetta franchise. The session involves practical, on-site training including purchasing, recruitment, products, suppliers, customer service, financial reporting and marketing tips to provide you with the all the necessary information and skills required to successfully run restaurants.

Locations available: NSW, QLD, WA, VIC, TAS & NZ

LJS FISH AND CHIPS RESTAURANT PO Box 110 Whitford Auckland 2149 Phone: 09 530 8090 LONE STAR Phone: 03 374 3208 MCDONALDS RESTAURANTS NEW ZEALAND PO Box 6644 Wellesley Street Auckland 1141 Phone: 0800 622 227

THE FISHMONGER SEAFOOD DELICATESSEN PO Box 137340 Parnell Auckland Phone: 02 158 8880 FRUIT WORLD 8 Monahan Road Mt Wellington Auckland Phone: 09 274 0876 GOLDEN NUTS FRANCHISING NZ 61A Athens Road Onehunga Auckland Phone: 021 126 3059 HOLLAND & BARRETT Samuel Ryder House Townsend Drive, Attleborough Fields Nuneaton UK, CV11 6XW Phone: (UK) +44 2476 244 543 LENARD’S CHICKEN Level 1, 225 Montague Road West End QLD 4101 AUS Phone: +61 7 3100 7800 LIME JUICE BAR PO Box 12-240 Penrose Auckland Phone: 09 634 3666 MAD BUTCHER Phone: 09 531 5910 MEDITERRANEAN FOOD WAREHOUSE Phone: 04 939 8100 MR WHIPPY PO Box 133-070 East Ridge Auckland 4416 Phone: 09 521 9325 MR WOO SUSHI Phone: 021 781 250 NEW ZEALAND NATURAL ICE CREAM 1 Accent Drive East Tamaki Auckland Phone: 09 274 6168 SIMPLY SQUEEZED PO Box 71 Bay View Napier 4149 Phone: 06 836 7066 SUPER LIQUOR HOLDINGS Lvl 7, 182 Broadway Newmarket Auckland 1023 Phone: 03 361 2719

MEXICALI PO Box 109 255 Newmarket Auckland Phone: 09 522 0990

THE CHEESECAKE SHOP PO Box 58 599 Botany Auckland Phone: 09 274 5680

PIZZA HUT Phone: 09 525 8700

THE NZ MANUKA EGG COMPANY Phone: 03 485 9660

SPAGALIMIS ITALIAN PIZZERIA Phone: 0800 113 113

YÖGG Phone: 09 531 5911

109

NEW ZEALAND franchise listings

Food – Take Away BLACK FOREST WAFFLE HUT Phone: 03 688 6064 BURGERFUEL PO Box 14 7320 Ponsonby Auckland Phone: 09 376 6007 BURGER WISCONSIN PO Box 24427 Wellington 6142 Phone: 04 384 9000 CRUST GOURMET PIZZA Phone: 0800 894 199 DOMINO’S PIZZA Australia Phone: +61 7 3633 3333

JAMES MARX HYPNOSIS PO Box 11153 Papamoa Bay of Plenty 3151 Phone: 02 137 3523 JETTS FITNESS 24/7 7 Auburn Street Takapuna North Shore Takapuna Phone: 09 947 6534 NOT BIG ENOUGH PO Box 31-597 Lower Hutt Wellington Phone: 021 248 1735

HEALTHY AIR Phone: 03 352 6986 HIRE A HUBBY PO Box 37 281 Parnell Auckland Phone: 0800 248 229 HOME INSTEAD SENIOR CARE PO Box 4245 210 Collingwood Street Hamilton Phone: 07 3720 8400 HOME PLUS PO Box 31015 Milford Auckland Phone: 09 478 8018 INNOVATIVE INTERIORS 245 Allright Place Auckland Phone: 09 570 5029

FRITZ WEINERS Phone: 0800 4 FRITZ

PLUS FITNESS 24/7 PO Box 76 Camden NSW 2570 AUS Phone: (AUS) +61 2 4648 2099

HABITUAL FIX PO Box 101-622 North Shore Mail Centre Phone: 09 965 1300

SNAP FITNESS 24/7 1005 Ferry Road Ferrymead Christchurch 8022 Phone: 021 243 4440

METICULOUS HOME SERVICES PO Box 31520 Milford Auckland Phone: 09 449 2004

JESTERS PIES PO Box 33-1185 Takapuna North Shore City Phone: 09 442 4680

SNOREPRO NEW ZEALAND PO Box 1099 Wellington Phone: 04 801 7225

MR GREEN AUCKLAND Phone: 09 414 6949

KIWIYO Phone: 021 339 644 OPORTO NEW ZEALAND PO Box 251 275 Pakuranga Auckland Phone: 09 379 0820 RACK N ROLL RIBS Phone: 09 555 1492 SUBWAY Level 1, Unit B3 Corinthian Office Park 17 Corinthian Drive Albany Auckland Phone: 09 415 3091 SUMOSALAD Australia Phone: +61 4 0105 5437 THE PITA PIT Phone: 09 486 4664 URBAN TURBAN NEW ZEALAND Unit C, 26 Aviemore Drive Highland Park Auckland Phone: 09 538 0833 WHOLLY BAGELS & PIZZA PO Box 33 234 Petone Lower Hutt 5046 Phone: 021 2722 422 ZEXX NZ Phone: 0800 556 022

Health & Fitness ANYTIME FITNESS PO Box 15409 Dinsdale Hamilton Phone: 07 839 0209 CLUB PHYSICAL Phone: 09 417 0071 CONTOURS Phone: 0800 46 4475 FMK KERATIN HAIR STRAIGHTENING SALON Phone: 021 933 322 FOOT MECHANICS PO Box 13540 Tauranga 3141 Phone: 07 579 4073

110

FOREVER GREEN 41 Morrin Road St Johns Auckland 1072 Phone: 09 533 6450

Home Services 0800 SUNSHADE 514 Queen Street West Hastings 4122 Phone: 06 876 9675 AIRIFY Phone: 09 377 7735 ALU RESTORE 183 Otonga Road Rotorua Bay of Plenty 3201 Phone: 07 347 7186

INSULTECH GROUP Phone: 09 263 9770

RAINAWAY SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 SEAL A FRIDGE Australia Phone: +61 4 0847 1950 SPIDERMAN Phone: 03 455 3793 THERMAWOOD PO Box 1007 South Melbourne VIC 3205 AUS Phone: 0455 555 330

AT YOUR REQUEST Phone: 0800 297 297

V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau City NZ 2104 Phone: 09 263 0544

BATHROOM DIRECT Phone: 021 959 796

WINDOW CLEANING PLUS Phone: 0800 000 309

CONTACT ROCKGAS PO Box 624 Wellington Phone: 03 373 6411 COOLTIME PO Box 12242 Chartwell Hamilton Phone: 07 854 1518

WINDOW TREATMENTS PO Box 6260 Upper Riccarton Christchurch 8442 Phone: 021 338 031

ECO INSULATION PO Box 305470 Triton Plaza North Shore City 0757 Phone: 09 477 0270

BELLA VISTA ACCOMODATION PO Box 262 Oamaru 9444 Phone: 03 4379 055

EXCEED HOME NETWORK Phone: 0800 252 736 EXPRESS BUSINESS GROUP Phone: 0800 397 737 GROUTPRO 378 Crawford Road, RD1 Te Puna Tauranga Phone: 07 552 5311 HARRISONS ENERGY SOLUTIONS PO Box 33858 Takapuna Auckland Phone: 09 488 4700 HEALTH SMART HEAT PUMPS Phone: 03 377 5441

Hotels, Motels & Apartments

BEST WESTERN PO Box 1987 North Sydney NSW 2059 AUS Phone: 0800 2378 93 QUEST SERVICED APARTMENTS (NZ) Level 4, 19-21 Como Street Takapuna Auckland Phone: 09 366 9680

“Women are standing up to be counted in the franchise sector.”

Corina Vucic.

Landscaping & Gardening ARCHGOLA Phone: 09 426 0013 BRUCIES LAWNMOWING & GARDEN CARE Phone: 09 267 7244 CENTRAL LANDSCAPE & GARDEN SUPPLIES PO Box 64132 Botany Auckland 2163 Phone: 09 273 5352 ECOTEC SYSTEMS 40 Anderson Lane RD 2 Tauranga 3172 Phone: 07 548 1414 JIM’S MOWING Phone: 03 377 5544 JIM’S TREES & STUMP REMOVAL Phone: 06 843 2848

THE DRUG DETECTION AGENCY (TDDA) PO Box 301678 Albany, North Shore City 0752 Phone: 02 1917 148

REALSURE THE HOUSE INSPECTORS PO Box 48034 Silverstream Wellington Phone: 04 939 0296

THE MOVING BOX GUY PO Box 302 540 North Harbour Auckland 751 Phone: 0800 210 210

SITEFINDERS Phone: 027 919 4349

THE SHOT MOBILE PO Box 65 Port Chalmers Dunedin 9023 Phone: 03 472 8618

THE NZ HOUSE INSPECTION COMPANY 63 Moana Road Plimmerton Wellington Phone: 0800 751 751

ULTRA SCAN 47 Piakoiti Road Walton 3475 Phone: 05 0885 8727

Pool & Spa

KWIK KERB PO Box 103 Mt Ommaney QLD 4074 AUS Phone: 0800 865 945

POOLWERX PO Box 718 Toowong QLD AUS Phone: 0800 543 419

LAWN FIX Phone: 07 548 0008

SWIMART POOL & SPA SERVICES Private Bag 99942 Newmarket, Auckland Phone: 09 525 7570

PALMERS GARDEN WORLD PO Box 331 586 Takapuna Auckland Phone: 09 443 9910 PIMP MY LAWN PO Box 2437 Stortford Lodge Hastings 4153 Phone: 0800 111 001 RAPID LAWN Phone: 021 365 296 WOOLGRO Phone: 09 570 1985 YARD ART & MOULDS INTERNATIONAL Phone: 09 431 3176 ZONES LANDSCAPING SPECIALISTS Phone: 021 118 5810

Mobile Franchises BARK BUSTERS Phone: 0800 167 710 DRIVING MISS DAISY PO Box 8489 Havelock North 4157 Phone: 06 877 0072 FIBRENEW PO Box 29-300 Fendalton Christchurch Phone: 03 358 4290 FREEDOM COMPANION DRIVING SERVICES PO Box 302 424 North Harbour Auckland Phone: 0800 956 956

Printing & Copying PRINTING.COM 16-18 Cashew Street Grenada North, Wellington New Zealand Phone: +64 4 232 7653 SNAP PRINTING PO Box 8414, Symonds Street Auckland CBD, Auckland Phone: 09 379 0822

Real Estate & Property Services GREEN DOOR COMMISSION FREE REAL ESTATE 64 Montgomery Square Nelson 7010 Phone: 03 546 9332 HARCOURTS 7-9 Alpers Avenue Newmarket 1023 Phone: 09 520 5569 LJ HOOKER GROUP Level 3, 3 City Road Auckland 1010 Phone: 09 308 0450 MIKE PERO REAL ESTATE PO Box 29 530 Fendalton Christchurch 8540 Phone 0800 500 123 NEW ZEALAND LETTING AGENTS Phone: 0800 103 203

JIM’S TEST AND TAG Phone: 131 546

PROPERTY INDEPTH Phone: 0800 INDEPTH

MOBILE HAND CAR & MARINE GROOMING 1300 Weranui Road RDI Silverdale Auckland Phone: 09 307 3737

QUINOVIC PROPERTY MANAGEMENT PO Box 14 268 Wellington 6141 Phone: 04 801 7880

PURE PROTECT PO Box 9428 Newmarket Auckland Phone: 09 280 4830

RAY WHITE REAL ESTATE PO BOX 6067 Wellesley Street Auckland Phone: 09 377 5069 RE/MAX NEW ZEALAND Level 1, 70 Stanley Street Parnell Auckland 1010 Phone: 09 309 8478

TALL POPPY REAL ESTATE Phone: 027 4432 897

TOP SNAP Phone: 0508 867 762 TRIPLE O PROPERTY MAINTENANCE 1/51 Parer Road Airport West Vic 3042 Phone: 03 9310 3911 WHATS UP HOUSE INSPECTIONS Phone: 021 952 397

Recreation & Leisure CINDERELLA LIMO Australia Phone: +61 4 1171 5300 FLIP OUT NEW ZEALAND Phone: 0417 422 897 LITTLE DRIBBLERS Phone: 04 586 6006 READY STEADY GO KIDS Australia Phone: +61 1 300 766 892 RUGBYTOTS NZ Phone: 021 878 335

Rent or Hire AVIS RENTAL Private Bag 92802 Penrose Auckland 1642 Phone: 09 525 2850 BETTA RENTAL CARS 169 Main Highway Elleslie Auckland Phone: 09 525 2951 DVDNOW KIOSKS Phone: 0800 DVDNOW HANDY RENTALS 248 Thorndon Quay Thorndon Wellington Phone: 04 470 7710 HERTZ Private Bag 4716 Christchurch 8140 Phone: 03 358 6789 LAZERBIKE Phone: 027 682 0122 MR RENTAL Unit 6, 706 Great South Road Penrose Auckland Phone: 0800 111 313 PEGASUS RENTAL CARS PO Box 47 818 Ponsonby Auckland 1144 Phone: 09 378 7940 RENT-A-DENT PO Box 73-105 Auckland Airport Phone: 09 275 2914 RENTED.ORG.NZ Phone: 0800 562 3733

111

NEW ZEALAND franchise listings ROOM2RENT Phone: 0508 222 464 STORAGE BOX Unit 1, 2 Amera Place East Tamaki Auckland Phone: 09 271 1025 UNITED VIDEO PO Box 12250 Chartwell Square Hamilton 3284 Phone: 07 853 7035 VIDEO EZY Phone: 09 302 2229

Retail ADVANCE FRANCHISE SYSTEMS PO Box 12 642 Penrose Auckland 1642 Phone: 09 525 3792 AGATHA PARIS Phone: 0800 AGATHA BATHROOM WAREHOUSE PO Box 12075 Central Mall Rotorua Phone: 07 343 6676

TAKE NOTE PO Box 97-063 SAMC Manukau Auckland Phone: 09 262 2486

GUTHRIE BOWRON Level 4, Unit 5, Textile Centre 1 Kenwyn Street Parnell Auckland Phone: 09 306 1040

THE 2 N’5 SHOP Level 2, 87 Devon St East New Plymouth Phone: 06 757 2702

HARDY’S HEALTH STORES PO Box 19004 Hamilton Phone: 07 838 3274 HARRISONS CARPET ONE PO Box 33858 North Shore Auckland Phone: 09 488 4710 HARVEY WORLD TRAVEL Phone: 09 307 1860 ISSIMO Phone: 03 348 4768 K & B MANNINEN Christies Jewellery PO Box 5103 Palmerston North 4441 Phone: 06 825 6117

BEDPOST PO Box 23-364 Hunters Corner Paptoetoe 2155 Auckland Phone: 09 278 1010

LOLITA S.A. Phone: 00598 2309 0890

BIN INN RETAIL GROUP PO Box 230271 The Hub Botany 2163 Auckland Phone: 09 572 0220

MISTER MINIT Australia Phone: +61 2 9521 9100

LIQUORLAND Phone: 09 621 0875

BY NATURE Phone: 0030 2414 05207

NIGHT ‘N DAY FOODSTORES PO Box 5769 Dunedin 9058 Phone: 03 477 2340

CASH CONVERTERS PO Box 302212 North Harbour North Shore 0751 Phone: 09 414 1960

PAPER PLUS 42856, Lambie Drive Manuakau Auckland Phone: 09 261 1054

CASHBOX 94 Wairau Road Glenfield Auckland 0627 Phone: 09 444 7477

PARA RUBBER PO Box 259 123 Botany Auckland 2163 Phone: 09 532 8794

CIVIC VIDEO Level 1, 268-270 Manukua Road Parnell Auckland 1151 Phone: 09 523 5471

POSTSHOP KIWIBANK Phone: 09 336 8284

COLOURPLUS PO Box 83174 Edmonton Auckland Phone: 09 818 9215

SADDLERY WAREHOUSE PO Box 100-780 North Shore Mail Centre Auckland Phone: 0508 467 734

DOLLAR VALUE Phone: 029 289 6149

SHOE CLINIC 64 Willis Street Wellington Phone: 04 499 4495

DYMOCKS 428 George Street Sydney NSW 2000 AUS Phone: (AUS) 1800 643 303

SIMPLIFOOD Phone: 07 693 7334

EGG MATERNITY 115 Khyber Pass Graston Auckland Phone: 09 523 0398 FOOTLOOSE Phone: 09 298 0653 FRIDGE FREEZER ICE BOX Phone: 03 348 4768 FRONTRUNNER Phone: 03 348 4768 FURNITURE COURT Phone: 09 277 5465

112

GODFREYS 17-21 Cavendish Drive Manukau Auckland 2104 Phone: 09 263 7636

SMITHS SPORTS SHOES PO Box 10460 Baylair Mt Maunganui Phone: 09 626 2097 SPECSAVERS NEW ZEALAND Phone: 09 475 5434 STIHL SHOP Phone: 09 262 4000 STIRLING SPORTS PO Box 35 374 Shirley Christchurch 8051 Phone: 03 523 1851 TACKLEBOX PO Box 16258 Bethlehem Tauranga Phone: 07 579 3677

THE ATHLETES FOOT RD 1 Silverdale Auckland 1140 Phone: 0800 BESTFIT THE CHRISTMAS HEIRLOOM COMPANY Phone: 07 839 6209 THE SWEETEST LITTLE CHOCOLATE SHOP PO Box 5474 Wellesley Street Auckland 1141 Phone: 09 374 4550 TOYWORLD PO Box 8898, Symonds Street Auckland 1150 Phone: 09 374 1500 Z ENERGY Phone: 04 498 0200

Travel CORPORATE CABS 161 Manukau Road Auckland Phone: 09 632 0600

Vending AUSTVENDING 261 Churchill Road Prospect SA 5082 AUS Phone: (AUS) 1300 769 967 COOLSPOT UNLIMITED Level 40, 140 Williams Street Melbourne VIC 3000 AUS Phone: +61 3 9607 8328 PROVENDER NZ PO Box 11 007 Auckland Phone: 09 525 2767 SIMPLICITY VENDING 31 Claude Street Hamilton Phone: 07 855 2007

Workplace Health & Safety GLOBAL SAFE NEW ZEALAND PO Box 2042 Kuripuni Masterton 5824 Phone: 02 7210 4292 SAFE T SUPPLIES Phone: 09 525 2767 VITAL CARE PO Box 498 Matamata 3340 Phone: 0800 48 48 25

“Getting it right from the beginning will help you make better hiring decisions.”

Lynda McAlary-Smith.

Professional Services Listings Categories Australia

NEW ZEALAND

Accounting & Financial Services. .............................................................. 114

Accounting & Financial Services. .............................................................. 123

Advertising & Marketing....................................................................................... 114

Banks / Financial Institutions........................................................................ 123

Banks / Financial Institutions........................................................................ 115

Business Services.......................................................................................................... 123

Business Services.......................................................................................................... 116

Franchise Consulting & Development.................................................. 124

Franchise Consulting & Development.................................................. 117

Insurance Brokers....................................................................................................... 124

Franchise Funding. ....................................................................................................... 118

IT & Communications.................................................................................................. 124

Insurance Brokers....................................................................................................... 118

Lawyers...................................................................................................................................... 124

IT & Communications.................................................................................................. 118

PR & Advertising............................................................................................................... 125

Lawyers...................................................................................................................................... 119 Point of Sale........................................................................................................................ 121 Printing...................................................................................................................................... 121 Safety, Workers Compensation & Environment......................... 121 Site Selection...................................................................................................................... 121 Training & Development......................................................................................... 121 Workplace Health & Safety............................................................................... 121

113

australian professional services listings

ACCOUNTing & FINANCIAL SERVICES ABLS - FRANCHISE LOAN SPECIALIST PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 ADP Level 1, 6 Nexus Ct Mulgrave VIC 3170 Phone: 1800 000 729 ASSURED HOME LOANS 1 Northcote Terrace Medindie Hillcrest SA 5086 Phone: 08 8360 0200 AUSTRALIAN ACCOUNTING & FRANCHISING PROFESSIONALS PO Box 7000 Upper Mt Gravatt QLD 4122 Phone: 07 3422 7800

GRANT THORNTON Locked Bag Q800 Queen Victoria Building NSW 1230 Phone: 02 8297 2400 HAINES NORTON CHARTERED ACCOUNTANTS GPO Box 4137 Sydney NSW 2001 Phone: 02 9256 6600 HAYES KNIGHT GPO Box 4565 Sydney NSW 2001 Phone: 02 9221 6666 LAWLER CHARTERED ACCOUNTANTS GPO Box 5446 Sydney NSW 2001 Phone: 02 8346 6000

WALKER WAYLAND Level 2, 129 Melville Parade Como WA 6152 Contact: John Dorazio Phone: 08 9364 9988 Fax: 08 9367 3444 Email: johnd@ww-wa.com.au Website: www.ww-wa.com.au Business description: When you call on the Walker Wayland Australasia network of 13 accounting firms you have access to more than 50 Partners and Directors and hundreds of highly skilled professionals.

Our firms are based in every Australian mainland State and in New Zealand.

We have worked with the franchise industry for many years and count dozens of successful franchisees among our clients.

For information on the locations of our offices, please visit www.wwaustralasia.com Membership: Franchise Council of Australia, Taxation Institute of Australia, Institute of Chartered Accountants Year established: 2002

AUSTWISE FINANCIAL SERVICES PO Box 181 West Ryde NSW 2114 Phone: 02 9808 3166

LISTON LANDERS 242-246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366

BABO GROUP Level 1, 12 Cramer Street Preston VIC 3072 Phone: 03 9471 0092

LOGIRO WEALTH SOLUTIONS PO Box 2577 Fortitude Valley BC QLD 4006 Phone: 1800 564 476

BUSINESS RISK ADVISORS PO Box 1066 Hamilton QLD 4006 Phone: 07 3114 3460

MCLEAN DELMO BENTLEYS Level 3, 302 Burwood Road Hawthorn VIC 3122 Phone: 03 9018 4666

CAD PARTNERS Suite 5, 3 Racecourse Road West Gosford NSW 2250 Phone: 1300 362 436

MSI TAYLOR BUSINESS SERVICES PO Box 4472 Robina Town Centre QLD 4230 Phone: 07 5593 3611

CLUB FINANCIAL SERVICES Level 1, 2040 Currie Street Adelaide SA 5000 Phone: 1300 557 600

OPTIMUM ASSURANCE GROUP Level 3, 97 Pirie Street Adelaide SA 5000 Phone: 08 7129 4463

CONDON ASSOCIATES Level 6, 87 Marsden Street Parramatta NSW 2150 Phone: 02 9893 9499

PKF Level 8, 1 O’Connell Street Sydney NSW 2000 Phone: 02 8346 6000

CIB ACCOUNTANTS AND ADVISORS PO Box 2492 North Parramatta NSW 1750 Phone: 02 9683 5999

ROSE CORPORATE Level 18, 499 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 8999

BEATTY MARKETING SOLUTIONS 22 Ahern Road Packenham VIC 3812 Phone: 0409 174 565

DAVIES KNOX MAYNARDS 10 Moonee Street Coffs Harbour NSW 2450 Phone: 02 6650 5959

SOTHERTONS Level 6, 468 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 6400

BEETLE BRANDING 596 Canterbury Road Vermont VIC 3133 Phone: 03 9873 3433

EDWARDS MARSHALL Level 3, 153 Flinders Street Adelaide SA 5000 Phone: 08 8139 1111

ST. CLAIR PARTNERS GPO Box 1881 Sydney NSW 2000 Phone: 02 9221 4088

BENGA DESIGNS 18 Hayward Street Stafford QLD 4053 Phone: 07 3352 6972

ERNST AND YOUNG 8 Exhibition Street Melbourne VIC 3000 Phone: 03 9288 8000

THE TARTAN GROUP Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 9490

BISCUIT® VIC Phone: 0455 817 315

EVERALLS DFK PO Box 180 Deakin West ACT 2600 Phone: 02 6232 4588

TOOHEY REID CHARTERED ACCOUNTANTS GPO Box 1646 Brisbane QLD 4001 Phone: 07 3221 1055

FINANCIAL MANAGEMENT WORKS Level 1, 174 Willoughby Road Crows Nest NSW 2065 Phone: 02 8425 7888

TRADE BOOKS BOOKKEEPING 1 Newland Street Bondi Junction NSW 2022 Phone: 02 9386 1427

FINLEASE Phone: 1800 358 658

VERVE GROUP 73 Harley Street Alice Springs NT 0870 Phone: 08 8951 0100

FORDHAM BUSINESS ADVISORS Level 35, Rialto South Tower 525 Collins Street, Melbourne VIC 3000 Phone: 03 9611 6611

114

FREEDOM TAXATION SERVICES Cnr &, Station Street & Ransley Street Penrith NSW 2750 Phone: 02 4736 1111

ADVERTISING & MARKETING 1300 EZYCALL 37 – 39 Aberdeen Road Altona VIC 3018 Phone: 1300 EZYCALL AD MARKETING AUSTRALIA PO Box 1888, Southport BC Gold Coast QLD 4215 Phone: 1300 537 425

BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1912 Oxenford QLD 4209 Phone: 07 5573 7970 COATES SIGNCO SERVICE 242 Young Street Waterloo NSW 2017 Phone: 02 9699 3122 COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444 CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667

CREATIVE BREW MARKETING AND DESIGN Suite 8/51 City Road Southbank VIC 3006 Phone: 03 8677 2248

ORGANISE INTERNET PO Box 274 Gosford NSW 2250 Phone: 02 4325 9862

DEEPEND PO Box 146 Surry Hills NSW 2010 Phone: 02 8917 7900

POINT B ADVERTISING & DESIGN Phone: 03 9521 8555

DIRTY CHOOK 22 Prince Street Paddington QLD 4064 Phone: 07 3369 4200 DMC DIGITAL PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111 DOMINION COLANCO PRINT GROUP Unit 4, 2 Picken Street Silverwater NSW 2128 Phone: 02 9648 2888 FLUX CREATIVE 82 St Kilda Road St Kilda VIC 3182 Phone: 03 9593 8820 FUSE Level 3, 116 Miller Street North Sydney NSW 2060 Phone: 02 9008 8500 HEADMARK 9/1 Dank Street Waterloo NSW 2074 Phone: 02 9318 2726 HOWARD RICH & ASSOCIATES PO Box 6447 North Sydney NSW 2059 Phone: 0414 550 751

PROMOTEM Suite 603, Asian Pacific House 4343 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 4600 REVIVE PROJECTS 77-79 Canterbury Road Canterbury VIC 3126 Phone: 1300 836 863 ROCKET SCIENCE STRATEGIC SERVICES 147 Cavendish Street Stanmore NSW 2048 Phone: 02 9580 6889 SOURCELINX PO Box 6226 Yatala QLD 4207 Phone: 07 3804 7887 SWEAR WORDS 1/224 Swan Street Richmond VIC 3121 Phone: 03 9421 3572

LEMONTREE MARKETING 37 Christine Avenue Miami QLD 4220 Phone: 0424 867 866

TOTAL IMAGE GROUP PO Box 199 Westgate NSW 2048 Phone: 02 8188 6008

MARKETING AND BRANDING COMPANY 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700

TOTAL MARKETING PO Box 587 Waverley NSW 2024 Phone: 0433 399 294

MAYNARD IMAGING 100 Green Street Richmond VIC 3121 Phone: 0409 902 002

UNIVERSAL APPROACH Factory 2, 6 Superior Drive Dandenong South VIC 3175 Phone: 03 9706 5599

MEDIACOM AUSTRALIA 65 Berry Street Sydney NSW 2060 Phone: 02 9463 7000

VISUAL UNITY 105d Carpenter Street Brighton VIC 3186 Phone: 03 9592 0622

MEDIA M GROUP Unit 15 Level 2 10 Clifton Street Prahran VIC 3205 Phone: 1300 722 940

YOUR IMAGE MARKETING & MEDIA 12 Kilby Street Kellyville Ridge NSW 2155 Phone: 0488 607050

NORMAN CONNELL ADVERTISING Level 1, 240 Chapel Street Prahran VIC 3181 Phone: 03 9529 4744 OMC CONNECT PO Box 1124 Mooloolaba QLD 4557 Phone: 07 5444 3473

AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 AUSTRALIAN CAPITAL HOME LOANS PO Box 1275 Slacks Creek QLD 4127 Phone: 1300 797 338 AUSTRALIAN LENDING CORPORATION 46 Mt Gravatt Capalaba Road Upper Mt Gravatt QLD 4122 Phone: 1300 555 311 BANK OF QUEENSLAND National Phone: 1300 557 272 BANKWEST BUSINESS PO Box E237 Perth WA 6841 Phone: 13 7000

THE RED REPUBLIC Level 1, 11 Wicklow Street Kangaroo Point QLD 4169 Phone: 07 3252 5735 THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS PO Box 236 Manly NSW 1655 Phone: 02 9977 0215

MITCHELL COMMUNICATION GROUP Level 4, 111 Cecil Street South Melbourne VIC 3205 Phone: 03 9690 5544

AUSTRALIA AND NEW ZEALAND BANKING GROUP National Franchising Specialists Phone: 1800 801 485

THE BANNER LADY 2A Gateway Drive Carrum Downs VIC 3201 Phone: 03 9775 0832

INFORMATEL 620 St Kilda Road Melbourne VIC 3044 Phone: 03 9510 2322

MICHELS WARREN 96 Melbourne Street North Adelaide SA 5006 Phone: 08 8267 6888

BANKS & FINANCIAL INSTITUTIONS

ZOO MEDIA 2/2 Newcastle Street Burleigh Heads QLD 4220 Phone: 07 5587 7222 ZING COMMUNICATIONS AUSTRALIA 131 – 133 Devonshire Street Surry Hills NSW 2010 Phone: 02 8303 6464

“Franchisees need to rely on much more than just their ‘gut feel’.”

Prof. Lorelle Frazer.

CASHFLOW IT FINANCE Level 1, 349 Coronation Drive Milton QLD 4064 Phone: 1300 659 676 Fax: 1300 659 675 Email: applications@cashflowit.com.au Website: www.cashflowit.com.au Business description: Cashflow It are the franchise finance experts.

We specialise in equipment finance solutions for the franchise sector.

Whether you are looking for just one piece of equipment, fitting out a brand new store, refurbishing, re-financing or buying an existing franchise, we have a solution that can help.

Simply choose your preferred term from 12 months to 5 years and decide which finance solution is right for you – a flexible rental, fixed term lease or a business loan.Cashflow It are experts in assisting franchisors with national roll outs of new equipment across entire franchise networks and offer pre – approved funding through our Franchise Accreditation program.

Why spend your hard earned capital when you can simply… Cashflow It! Apply online or call our friendly customer service team on 1300 659 676.

Year established: 2013 CAPIFY Suite 2, level 4, 10 Phillip Street Parramatta NSW 2150 Phone: 1300 760 930 COMMONWEALTH BANK Level 3 Tower B, Citadel Towers 799 Pacific Highway, Chatswood NSW 2067 Phone: 1800 457 226 NATIONAL AUSTRALIA BANK National Phone: 131 012 WESTPAC BANKING CORPORATION National Phone: 132 142

115

australian professional services listings

Business Services 10 THOUSAND FEET Level 8, 275 Alfred Street North Sydney NSW 2060 Phone: 02 8080 7544 1800 ON HOLD PO Box 2325 Burleigh BC QLD 4220 Phone: 07 5587 7222 AA REALESTATE & BUSINESS BROKERS Suite 88b, 90 Lorimer Street Docklands VIC 3000 Phone: 03 9645 2988

COFFEE BELLA 7 Neaumann Court Kunda QLD 4556 Phone: 1300 721 811 CORPORATE THEATRE 85 Rose Street Annandale NSW 2038 Phone: 02 9555 7299 COMMERCIAL FOOD MACHINERY Clayton Branch: 1418a Centre Road Clayton VIC 3168 Phone: 03 9543 1611 COST REDUCTION ANALYSTS 301 48 Atchinson Street St Leonards NSW 2065 Phone: 1300 360 647 CREATIVE DESIGN 52B Winterton Road Clayton VIC 3168 Phone: 1300 662 390 DAIMLER FLEET MANAGEMENT Private Bag 12 Mt Waverley VIC 3149 Phone: 0429 982 597

ADP Level 1, 6 Nexus Ct Mulgrave VIC 3170 Phone: 1800 000 729 Email: Franchisers.ANZ@adp.com Website: www.adppayroll.com.au Business description: As a leader of Human Capital Management and payroll solutions, we are driven to provide our customers a platform to mitigate compliance risk, deliver business insight and efficient processes. As a client you benefit from our deep expertise in legislation, global security and business outsourcing. From software solutions to business outsourcing, we help clients of all sizes so they can focus on what they do best.

Membership: FCA Year established: 1949 AGILITY MERCEDES-BENZ FINANCIAL 44 Lexia Place Mulgrave VIC 3170 Phone: 03 9566 9266 ALLPOS 646 Murray Street West Perth WA 6005 Phone: 08 9226 4272 ASCENDER PAYROLL SERVICES 17-23 Station Street Malvern VIC 3144 Phone: 03 9211 8233 AVID TECH MULTIMEDIA 8 Sussex Court Wonthaggi VIC 3995 Phone: 03 5672 1872 BALLOON DÉCOR Phone: 0414 546 173 BILL BUDDY PO Box 1443 Nerang QLD 4211 Phone: 1300 303 278 BSF GROUP 45 Kremzow Road Strathpine QLD 4500 Phone: 07 3205 5535 BUSINESS SA 136 Greenhill Road Unley SA 5061 Phone: 08 8300 0000 CHAS CLARKSON 1028 Botany Road Mascot NSW 2020 Phone: 1300 300 195

116

DELOITTE PO Box 38 Parramatta NSW 2150 Phone: 02 9322 7000 DESIGN DESIGN PO Box 652 Springwood QLD 4127 Phone: 07 3808 3122 DESIGN GALLERY PO Box 1209 QLD 4507 Phone: 07 3408 1253

ICON VISUAL MARKETING 16 Mitchell Street Camden NSW 2570 Phone: 1300 138 984 IP SOLUTIONS INTERNATIONAL Jones Bay Wharf, 86, 26-32 Pirrama Road Pyrmont NSW 2009 Phone: 1300 975 630 IWS AUSTRALIA Phone: 1300 797 497 JEJAK GRAPHICS Phone: 03 5977 8804 JOSEPH DAHDAH & CO UNIFORMS 266 Cleveland Street Sydney NSW 2010 Phone: 02 9319 3420 KEEP LEFT PR 42 Moray Street Southbank VIC 3006 Phone: 03 9268 7800 KRNETA BUILDING SURVEYORS Suite 5, 39A Glenferrie Road Malvern VIC 3144 Phone: 03 9509 3176 LEASEEAGLE PO Box 4120 Richmond VIC 4120 Phone: 03 9827 7701 LEASING INFORMATION SERVICES Suite 3.02, Level 3 Axis Corporate Park 46-50 Kent Road Mascot NSW 2020 Phone: 1300 RETAIL

DIVERSIFIED EXHIBITIONS Level 3, 424 St Kilda Road Melbourne VIC 3004 Phone: 03 9261 4500

LINK BUSINESS FRANCHISING PO Box 12324 Penrose, Auckland New Zealand Phone: 1300 763 668

DIVERSE SHOPFITTERS 68 McDowell Street Welshpool WA 6106 Phone: 08 9258 8555

LOGOVISION 169 Main North Road Nailsworth SA 5083 Phone: 08 8342 5122

EGNATIUM Level 9, 127 Creek St Brisbane QLD 4000 Phone: 07 3036 1152

MANTRA GROUP Level 11, 175 Castlereagh Street Sydney NSW 2000 Phone: 02 8062 5062

EMPLOYRITE PO Box 509 Burwood VIC 3125 Phone: 03 9808 3055

MILWARD DORAN Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512

EXALT 4TH PARTY SOLUTIONS 5 Bentham Place Castle Hill NSW 2154 Phone: 02 9659 1550

MJW Suite 2, Upper Level, Jones Bay Wharf 26-32 Pirrama Road, Pyrmont NSW 2009 Phone: 02 8514 8300

EZYPAYROLL Suite 3 /280 Sir Donald Bradman Drive Cowandilla SA 5000 Phone: 08 7324 3869

MPM MARKETING SERVICES 110 Fairbank Road Clayton VIC 3168 Phone: 03 8551 5300

FRANDATA Level 8, 1 O’Connell Street Sydney NSW 2000 Phone: 02 8346 6093

NT CONVENTION BUREAU Level 29, 420 George Street Sydney NSW 2000 Phone: 02 9361 1961

GOOD BUSINESS CONSULTING Phone: 02 9688 3325

PACNET PO Box 12101 A’Beckett Street Post Office Melbourne VIC 8006 Phone: 133 639

GRACEFUL SOLUTIONS Phone: 0400 865 277 HR CENTRAL Level 10, Trak Centre 443 - 449 Toorak Road Toorak VIC 3142 Phone: 1300 717 721 IBS INFOTECH 12 Railway Tce Milton QLD 4064 Phone: 07 3369 7666

RAMP HOLDINGS 10 Stokes Avenue Alexandria NSW 2015 Phone: 02 8197 3333 RECRUIT SHOP PO Box 824 North Sydney NSW 2059 Phone: 1300 411 740

RELOAD CONSULTING PO Box 703 Toowong QLD 4066 Phone: 07 3368 3667

THE FRANCHISE COMPANY 13 Skinner Street Hastings VIC 3915 Phone: 0478 007 613

CARIBLUE PO Box 3187 Robina Town Centre QLD 4230 Phone: 0412 618 723

S2i Suite 2.01, 66 King Street Sydney NSW 2000 Phone: 02 9262 4766

THE REALISE GROUP Studio 53, 91 Moreland Street Footscray VIC 3011 Phone: 03 9687 2360

CEO CONSULTING Level 1 99 Queen Street Melbourne VIC 3000 Phone: 1300 764484

SERVICE INTEGRITY PO Box 540 Figtree NSW 2525 Phone: 1300 799 868

TU PROJECTS PO Box 7076 East Brisbane QLD 4169 Phone: 1300 659 399

CIVIC MANAGED SERVICES 1100 Bourke Road (Locked Bag 5001) Alexandra NSW 2015 Phone: 02 9206 8877

SHAPE SHOPFITTERS 23 Simms Road Greensborough VIC 3088 Phone: 03 9432 1044

VERVE RECRUITMENT Phone: 1300 88 26 44

CRECER CONSULTING 222 St Kilda Rd St Kilda VIC 3182 Phone: 0406 592 233

SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 5612 9836

DC STRATEGY Level 8, 330 Collins Street Melbourne VIC 3000 Phone: 1300 682 657

SYNERGY BUSINESS CENTRES Level 1, 11 Lord Street Botany NSW 2019 Phone: 02 8335 0800

DCG DONALDSON CONSULTING GROUP Level 20 AMP Place Brisbane QLD 4000 Phone: 0419 704 982

TAILORMAID COMMUNICATIONS The Maids’ Quarter, Ground Floor, Studio 5 1-19 Uther Street Surry Hills NSW 2010 Phone: 02 9212 2280 THE CONTACT GROUP Suite 93, Level 9, 8-24 Kippax Street Surry Hills NSW 2010 Phone: 1300 654 905

THE ENERGY ALLIANCE Suite 1/Level 1/526 Whitehorse Road Mitcham VIC 3132 Contact: Sam Wallace Phone: 03 9872 6869 Email: admin@energyalliance.net.au Website: www.energyalliance.net.au Business description: Who are we?

• A National Energy Management Company • We have been at the forefront of energy brokering since 2000 • We have negotiated electricity and gas deals for some of the largest franchise groups in Australia • We take the pressure off your business and manage all aspects of your energy needs What we do?

• Negotiate electricity and gas pricing on your behalf • We go to a large range of energy retailers so you receive the best market rates • You will receive independent and experienced energy advice • We closely monitor your energy usage Target 40 – reduce your overall consumption by up to 40% How? - Solar Energy - including a no cost installation option - LED lighting - Battery Storage - Power Factor Correction - Voltage Optimization Year established: 2000

VIVA ENERGY AUSTRALIA 720 Bourke Street Docklands VIC 3008 Contact: Shell Card Marketing Team Phone: 03 8823 4444 Email: newbusiness-au@vivaenergy.

com.au Website: www.vivaenergy.com.au/products/

shellcard Business description: Viva Energy is the sole licensee of Shell products in Australia. Our fuel management card, Shell Card, is packed with benefits. It’s an easy way for your small business or franchise to streamline admin, manage paperwork and access discounted prices* on Shell’s quality fuels.

Contact Viva Energy Australia to get a tailored Shell Card offer for your franchise group. Enjoy receipt free glove-boxes for your business. Shell Card is the smarter way to fuel your business! *Discounts available vary

VOYAGES - ULURU MEETING PLACE Level 9, 179 Elizabeth Street Sydney NSW 2001 Phone: 02 8296 8067 WAIVESTAR GROUP Phone: 03 9487 2100 WOOLLAM CONSTRUCTIONS PO Box 7154 East Brisbane QLD 4169 Phone: 07 3456 1600

Franchise Consulting & Development ALLIANCE PROJECT SERVICES PO Box 301 St Pauls NSW 2031 Phone: 1300 763 774 AUSTRALIAN FRANCHISING SYSTEMS Suite 6, 137 Main Street Osborne Park WA 6017 Phone: 08 9444 5100 BUSINESS DEVELOPMENT ALLIANCE Level 2, Suite 6A, 47 Kishorn Road Applecross WA 6153 Phone: 08 9364 3811 BUSINESS DEVELOPMENT COMPANY Melbourne, Sydney, Brisbane, Cairns Phone: 1300 53 44 70 BUSINESS INTERNATIONAL Suite 110, 358 Clarendon Street South Melbourne VIC 3205 Phone: 0400 017 882

ENTERPRISE 21 2/22 Montana Rd Miami QLD 4220 Phone: 1300 786 332 FRANCHISE ADVISORY CENTRE PO Box 15304 Brisbane City East QLD 4002 Phone: 07 3716 0400 FC BUSINESS SOLUTIONS Suite 5, 2 Brandon Park Drive Wheelers Hill VIC 3150 Phone: 03 9533 0028 FRANCHISE CENTRAL Level 1, 459 Toorak Road Toorak VIC 3142 Phone: 1300 558 278 FRANCHISE RELATIONSHIPS INSTITUTE PO Box 8487 Armadale VIC 3143 Phone: 07 3510 9000 FRANCHISE SIMPLY 101 John Lund Drive Hope Island QLD 4212 Phone: 1300 960 136 FRANCHISE SYSTEMS GROUP PO Box 496 Cammy NSW 2062 Phone: 1300 658 311 FRANCHISE WORKS Suite 321, 8 Point Street Pyrmont NSW 2009 Phone: 0417 811 522 FRANCHISEE SUCCESS Phone: 1300 159 117 FRANCHISING INTERNATIONAL PO Box 757 Sanctuary Cove QLD 4212 Phone: 1300 295 898 GROUP SEVEN FRANCHISING 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 HILL ROGERS Level 5, 1 Chifley Square Sydney NSW 2000 Phone: 02 9232 5111 MACQUARIE FRANCHISE SYSTEMS PO Box 424 Hornsby NSW 1630 Phone: 02 9415 4655

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australian professional services listings

MARKET MINDS PO Box 15 Golden Beach QLD 4511 Phone: 0407 627 243 ORDIUM PO Box 1029 Toowong DC QLD 4066 Phone: 0413 871 828 PRICE WATERHOUSE COOPERS 2 Southbank Boulevard Southbank VIC 3006 Phone: 03 8603 1000 RESURG GROUP PO Box 196 Alexandria NSW 2015 Phone: 1300 132 138 RETAIL DOCTOR GROUP PO Box 209 Milsons Point NSW 2061 Phone: 02 9460 2882 RETAIL E-VIRONMENT 624 St Kilda Towers, 1 Queens Road Melbourne VIC 3121 Phone: 03 9863 7313 SHERPA GROUP 3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4887 SMART FRANCHISE Phone: 0466 376 386

Franchise Funding BUSINESS LENDING 11 Bonnet Avenue Como NSW 2226 Phone: 0419 242 546

ACTUATOR SYSTEMS AUSTRALIA PO Box 1032 Hamilton QLD 4007 Phone: 1300 905 299

CASHFLOW IT FINANCE PO Box 2119 Fortitude Valley BC QLD 4006 Phone: 1300 659 676

AUSSIE PHONE BROKERS 537 Malvern Road Toorak VIC 3142 Phone: 03 9827 8860

CITY PACIFIC FINANCE 2 Main Street Greensborough VIC 3088 Phone: 03 9432 3344

AVG INTERNET SECURITY 2/101 Tulip Street Sandringham VIC 3191 Phone: 03 9581 0800

GOGETTA Park Tower, 20 Pidgeon Close West End QLD 4101 Phone: 1300 512 591

CARBONITE AUSTRALIA 2/101 Tulip Street Sandringham VIC 3191 Phone: 1300 886 673

SILVER CHEF Park Tower 20 Pidgeon Close West End QLD 4101 Phone: 1300 846 976

CODERS Suite 38, 194 Breakfast Creek Road Newstead QLD 4006 Phone: 07 3257 7242

TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694

COOKING THE BOOKS Unit 4, 13-21 Thomas Street Yarraville VIC 3013 Phone: 03 9111 0111

Insurance Brokers

THE FRANCHISE INSTITUTE PO Box 667 Vaucluse NSW 2030 Phone: 1300 855 435

ARRIVIS Suite 3, 85 Curzon Street North Melbourne VIC 3051 Phone: 03 9329 1255

THE FRANCHISE SHOP Suite 19, 653 Mountain Highway Bayswater VIC 3153 Phone: 1300 139 557

BARKER MEIER INSURANCE BROKERS PO Box 7053 Hutt Street Adelaide SA 5000 Phone: 1800 066 900 BROOKLYN UNDERWRITING SERVICE PO Box 101 Grosvenor Place NSW 1220 Phone: 02 8274 8177 CAPITAL MUTUAL INSURANCE BROKERS Level 1, 1140 Burke Road Balwyn North VIC 3104 Phone: 03 9819 7344

The Franchise Whisperer Suite 28a 82 Keilor Road Essendon North VIC 3040 Contact: Steve or Karen Phone: Steve +61 433 288373

Karen+61 419 155758 Email: info@franchisewhisperer.com Website: www.franchisewhisperer.com Business description: Franchise Recruitment Specialists.

• Melbourne based • National coverage • 11 year track record • Demonstrated success • Quality franchisee retention • High integrity • Friendly No fuss service • FCOC experts We believe that “one size” does not fit all. The “ideal franchisee criteria” needs to be tailored to meet the specific needs of your franchise model. It takes time, integrity of process and a consistent approach to every enquiry to get a good match. Let us manage your franchise recruitment puzzle for you.

Year established: 2004 VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

118

IT & Communications

INSURANCE MADE EASY PO Box 1350 Upwey VIC 3158 Phone: 03 9757 8181 KING INSURANCE BROKERS Level 2,104 Burwood Road Hawthorn VIC 3122 Phone: 03 9818 8026 NATIONAL FRANCHISE INSURANCE BROKERS (NFIB) PO Box 495 Leederville WA 6903 Phone: 1800 776 747 SHOPINSURANCE.COM.AU Phone: 1300 123 300

“Steps should be taken to complete a basic due diligence on the buyer so as to protect the seller’s interests.”

Mark Sherry.

EPIWEB 438 Ipswich Road Annerley QLD 4103 Phone: 07 3342 6781 FAB SAO PO Box 6803 Halifax Street Adelaide SA 5000 Phone: 0418 331 933 KARMAN GROUP Suite 6, 8-12 Sandilands Street South Melbourne VIC 3205 Phone: 1300 730 235 LIQUID STATE 11b/96 Cleveland Street Greenslopes Brisbane QLD 4120 Phone: 07 3162 4216 MAXXAM COMPUTER SYSTEMS 553 Glenferrie Road Hawthorn VIC 3122 Phone: 1300 629 926 MICRONET SYSTEMS PO Box 536 Sutherland NSW 1499 Phone: 02 9542 2000 NEC Private Bag 1111 Mulgrave VIC 3170 Phone: 131 632 NETCOMM 2-6 Orion Road Lane Cove NSW 2066 Phone: 02 9424 2000 NETSTARTER Level 2, 26-28 Wentworth Avenue Surry Hills NSW 2010 Phone: 02 9273 7777 NOQ MOBILE ORDERING Suite 1, 11 French Street Adelaide SA 5000 Phone: 1800 028 128 OE DESIGN 17/79 West Burleigh Road Burleigh Heads QLD 4220 Phone: 1300 736 764 PEOPLEINSITE Level 11, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 9716

PRISM SOLUTIONS Suite 3, 214 Bay Street Brighton VIC 3186 Phone: 03 9596 8633 PROFESSIONAL ADVANTAGE SERVICE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 02 9919 8900 PROFESSIONAL OUTSOURCE SOLUTIONS Unit B1, Jetstream Business Park 5 Grevillea Place Brisbane Airport QLD 4007 Phone: 1300 600 774 REACH LOCAL Level 7, 717 Bourke Street Docklands VIC 3008 Phone: 03 8671 3626 REALESTATE IT Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 0403 313 521 RIDDELL CLARE CONSULTING 45 Kathryn Court Riddells Creek VIC 3431 Phone: 0418 125 393 SACO TECHNOLOGY PO Box 472 Burpengary QLD 4505 Phone: 1300 664 186 ST SOFTWARE PO Box 6275 Frenchs Forest NSW 2086 Phone: 02 9975 4648 STORE FINDER Unit 13, 1150 Pittwater Road Collaroy NSW 2097 Phone: 02 8003 4580 SYRON 38 Berwick Street Fortitude Valley QLD 4106 Phone: 1300 551 136 THE MISSING LINK NETWORK INTEGRATION 9-11 Dickson Avenue Artarmon NSW 2064 Phone: 1300 865 865 THINKING AUSTRALIA Suite 304, 620 St Kilda Road Melbourne VIC 3004 Phone: 03 9525 1255 TT GROUP COMMUNICATIONS 3/42 Cavendish Road Coorparoo QLD 4151 Phone: 1800 888 555 WEB PROFITS Level 1/145 Russell Street Melbourne VIC 3000 Phone: 03 8488 7821 WIRED & WIRELESS SOLUTIONS INTERNATIONAL Level 7, 6 Help Street Chatswood NSW 2067 Phone: 02 9412 2100

“One of the wisest decisions you can make for yourself and for your business is choosing the people you surround yourself with.”

Sharon Jurd.

Lawyers ADDISONS SOLICITORS & ATTORNEYS GPO Box 1433 Sydney NSW 2001 Phone: 02 8915 1000 ALLENS ARTHUR ROBINSON GPO Box 50 Sydney NSW 2001 Phone: 02 9230 4000 ANDERSON RICE LAWYERS Level 7, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9672 2666 ARMSTRONG LAWYERS Level 7, 422 Little Collins Street Melbourne VIC 3000 Phone: 1300 724 395 ATKINSON VINDEN Level 8, 10 Help Street Chatswood NSW 2067 Phone: 02 9411 4466 ATTWOOD MARSHALL LAWYERS PO Box 334 Coolangatta QLD 4225 Phone: 07 5536 9777 AVENTUS LEGAL Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 1300 294 539

BUCHANAN LAW GPO Box 579 Canberra ACT 2601 Phone: 02 6221 9555 BYWATERS TIMMS LAWYERS 4/92 Commercial Road Newstead QLD 4006 Phone: 07 3229 5977 CENTRAL COAST BUSINESS LAWYERS 3/210 The Entrance Road Erina NSW 2250 Phone: 02 4367 4366 CHAMPION LEGAL Level 3, 60 Phillip Street Parramatta NSW 2150 Phone: 02 9635 8266 CLAYTON UTZ PO Box H3 Australia Square NSW 1215 Phone: 02 9353 4000 COLEMAN & GREIG PO Box 260 Parramatta NSW 2124 Phone: 02 9635 6422 COMINO PRASSAS PO Box 1390 Bondi Junction NSW 1355 Phone: 02 9386 5888

B2B LAWYERS PO Box 572 East Melbourne VIC 8002 Phone: 03 8602 4000 BAKER & MCKENZIE Level 27, A.M.P. Centre 50 Bridge Street Sydney NSW 2000 Phone: 02 9225 0200 BAKER LOVE LAWYERS 30 Dan Rees Street Wallsend NSW 2287 Phone: 02 4951 5766 BAYBRIDGE LAWYERS 106, Level 1, 109 Pitt Street Sydney NSW 2000 Phone: 02 9232 3511 BELL LEGAL GROUP PO Box 5193 Gold Coast MC QLD 9726 Phone: 07 5597 3366 BENNETT & PHILP SOLICITORS Level 16, 15 Adelaide Street Brisbane QLD 4000 Phone: 07 3001 2999 BILLINGS CLOAK 114 Poath Road Hughesdale VIC 3166 Phone: 03 9568 1833 BLAKE DAWSON Level 36, 225 George Street Sydney NSW 2000 Phone: 02 9258 6000 BRENNANS SOLICITORS PO Box 27 Mooloolaba QLD 4557 Phone: 07 5438 8199 BROWN WRIGHT STEIN PO Box A2625 Sydney South NSW 1235 Phone: 02 9394 1010 BRUCE STEWART DIMARCO Level 2, 263 Clarence Street Sydney NSW 2000 Phone: 02 9367 7599

COOPER GRACE WARD LAWYERS Level 21 400 George Street Brisbane QLD 4000 Contact: Charles Sweeney Phone: +61 7 3231 2444 Email: charles.sweeney@cgw.com.au Website: www.cgw.com.au Business description: We understand that issues affecting franchisors and franchisees are broad and diverse, and assist businesses with the following services: • franchise agreements and disclosure documents • sales and purchases of franchise businesses • property advice and lease documents • commercial advice on, and preparation of, business contracts including trade and supply agreements • intellectual property advice and protection strategies • Franchising Code, unfair contract, competition and consumer and workplace health and safety compliance • asset protection, entity establishment and business succession.

Membership: Franchise Council of Australia Year established: 1980 COSOFF CUDMORE KNOX 73 Wakefield Street Adelaide SA 5000 Phone: 08 8211 7955 CULLEN BABINGTON HUGHES PO Box 935 Nedlands WA 6909 Phone: 08 9389 3999 CURWOODS LAWYERS GPO Box 5406 Sydney NSW 2001 Phone: 02 9231 4166

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australian professional services listings

DAVID LEGAL 3/43 Harris Street Fairfield NSW 2165 Phone: 02 9728 5678

HOLDING REDLICH GPO Box 2154 Melbourne VIC 3001 Phone: 03 9321 9999

DC ADOLPHE 320 Adelaide Street Brisbane City QLD 4000 Phone: 07 3010 9492

HUNT & HUNT GPO Box 4132 Sydney NSW 2001 Phone: 02 9391 3000

DIBBS BARKER GPO Box 983 Sydney NSW 2001 Phone: 02 8233 9500

HWL EBSWORTH Level 14, 264-278 George Street Sydney NSW 2000 Phone: 02 9334 8555

DLA PHILLIPS FOX Level 28, 1 Eagle Street Brisbane QLD 4000 Phone: 07 3246 4000

IP PARTNERSHIP Level 6, 64 Marine Parade (PO Box 10857) Southport QLD 4215 Phone: 07 5591 2522

DMAW Level 3, 80 King William Street Adelaide SA 5000 Phone: 08 8210 2222

J J RIBA & COMPANY SOLICITORS 34 Duporth Avenue Maroochydore QLD 4558 Phone: 07 5479 1488

DW FOX TUCKER Level 14, 100 King William Street Adelaide SA 5000 Phone: 08 8410 2555

KELLS THE LAWYERS Suite 4, Level 9, 66 Hunter St Sydney NSW 2000 Phone: 02 9233 7411

DOWNINGS LEGAL PO Box 7222 Cloisters Square WA 6850 Phone: 08 9321 1211

KELLY AND CO Level 21, Westpac House 91 King William Street Adelaide SA 5000 Phone: 08 8205 0800

FEINAUER & ASSOCIATES PO Box 3025 Adelaide Terrace Perth WA 6832 Phone: 08 9420 8100

KELLY HAZEL QUILL 15/440 Collins Street Melbourne VIC 3004 Phone: 03 9663 9877

FERGUSON CANON Level 1, 17 Southern Drive Maroochydore QLD 4558 Phone: 07 5443 6600

KEMP STRANG GPO Box 475 Sydney NSW 2001 Phone: 02 9225 2500

FFRENCH LEGAL 7 Bay Street Southport QLD 4215 Phone: 07 5591 7555

LAC LAWYERS SERVICE Level 8, 60 Carrington St Sydney NSW 2000 Phone: 1300 799 888

FISHER CARTRIGHT & BERRIMAN PO Box 1899 North Sydney NSW 2059 Phone: 02 9922 5188

LEIGH ADAMS Level 9, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 0022

FLOWER AND HART GPO Box 219 Brisbane QLD 4001 Phone: 07 3233 1233

LEWIS HOLDWAY PO Box 138, Collins Street West Melbourne VIC 8007 Phone: 03 9629 9629

FRANCHISE LEGAL Suite 601, 321 Pitt Street Sydney NSW 2000 Phone: 1300 798 501

LODHIA LAWYERS Level 14, 25 Bligh Street Sydney NSW 2000 Phone: 02 9233 7000

GADENS LAWYERS Level 25, Bourke Place 600 Bourke Street Melbourne VIC 3000 Phone: 03 9252 2555

LYNCH ANDREWS Suite 12, Level 10 The Christie Centre 320 Adelaide Street Brisbane QLD 4000 Phone: 07 3221 2775

GRECH PARTNERS SOLICITORS PO Box 7625 Baulkham Hills NSW 2153 Phone: 02 9851 2500

M & K LAWYERS 40-42 Scott Street Dandenong South VIC 3175 Phone: 03 9794 2600

GSM LAWYERS 228 Smith Street Collingwood VIC 3066 Phone: 03 9419 2077

“The Code requires franchisors to disclose certain information to enable prospective franchisees to make an informed decision.”

HAARSMA LAWYERS 116 Wright Street Adelaide SA 5000 Phone: 08 8410 8788 HALL & WILCOX Level 11, Rialto South Tower 525 Collins Street Melb VIC 3000 Phone: 03 9603 3555

Dr Michael Schaper.

120

MADGWICKS LAWYERS Level 33, 140 William Street Melbourne VIC 3000 Contact: Ed Browne / Chris Verebes Phone: 03 9242 4744 Fax: 03 9242 4777 Email: franchising@madgwicks.com.au Website: www.madgwicks.com.au Business description: Madgwicks Lawyers provide expert franchising advice and service both franchisors and franchisees. We can assist with: • Reviewing and advising on Franchise Agreements • Sale/Purchase of franchise businesses • Preparation of Franchise Agreements and Disclosure Documents • Code Compliance • Consumer Law advice • Leasing • IP and branding • Litigation and dispute resolution Membership: FCA. LIV, MERITAS Year established: 1973

Franchise Specialists

Marsh & Maher Lawyers Contact: Robert Toth Phone: 03 9604 9400 Email: rxt@marshmaher.com.au Contact: Marianne Marchesi Email: mim@marshmaher.com.au Website: www.marshmaher.com.au Business description: Well recognised and published franchise specialists with over 30 years industry knowledge and experience.

Providing advice in: 1. International Franchisors and Franchising.

2. Master Franchising.

3. Dispute Resolutions – solutions and strategies.

4. Franchisee Advice and fixed fee reports.

5. Sale/ Purchase of franchise systems.

6. IP/ trademark advice.

7. Company structure and tax advice.

8. ACCC and Consumer Law advice.

We provide clients fixed fees based on the scope of work.

Membership: Franchise Council of Australia (FCA), International Franchise Lawyers Association (IFLA) and US Commercial Service Year established: 2008 MARSHALLS & DENT Level 21, 570 Bourke Street Melbourne VIC 3000 Phone: 03 9670 5000 MATTHEWSFOLBIGG Level 7, 10-14 Smith Street Parramatta NSW 2150 Phone: 02 9635 7966

MCINNES WILSON LAWYERS Level 14, 345 Queen Street Brisbane QLD 4000 Phone: 07 3231 0600

MURFETT LEGAL 21 Hay Street Subiaco WA 6008 Phone: 08 9388 3100

WISEWOULD MAHONY Level 8, 419 Collins Street Melbourne VIC 3000 Phone: 03 9612 7297

MCLAUGHLINS PO Box 2067 Southport QLD 4215 Phone: 07 5591 5099

NICOLE LEGGAT AND ASSOCIATES Suite 1, Level 1 1 Transvaal Avenue Double Bay NSW 2028 Phone: 02 9328 6917

YOUR LAW FIRM 7 Techno Park Drive Williamstown VIC 3016 Phone: 1300 896 500

MCMAHON FEARNLEY Level 3, 256 Queen Street Melbourne VIC 3000 Phone: 03 9670 0966 MCW LAWYERS PO Box 1065 Sutherland NSW 1499 Phone: 02 9589 6666 MEYER VANDENBERG Level 3, 1 Farrell Place Canberra City ACT 2601 Phone: 02 6279 44 44 MIDDLETONS GPO Box 4388 Melbourne VIC 3001 Phone: 03 9205 2000

NORTON ROSE 485 Bourke Street Melbourne VIC 3000 Phone: 03 8686 6000 NRG LEGAL Level 5, 20 Hunter Street Sydney NSW 2000 Phone: 02 9233 2511 PACE LAWYERS 192 Gilbert Street Adelaide SA 5000 Phone: 08 8410 9294 PCL LAWYERS Level 11, 179 Queen Street Melbourne VIC 3000 Phone: 1300 907 335

MILLS OAKLEY PO Box 453 Collins Street West Melbourne VIC 8007 Phone: 03 9670 9111

PIPER ALDERMAN 167 Flinders Street Adelaide SA 5000 Phone: 08 8205 3333

MINTER ELLISON 1 Eagle Street Brisbane QLD 4000 Phone: 07 3119 6000

RED CHIP LAWYERS Locked Bag 2 Fortitude Valley BC QLD 4006 Phone: 07 3852 5055 ROBBINS WATSON PO Box 2505 Burleigh BC QLD 4220 Phone: 07 5576 9999 ROBERT JAMES SOLICITORS GPO Box 761 Melbourne VIC 3001 Phone: 03 8628 2000

MST LAWYERS 315 Ferntree Gully Road Mount Waverley VIC 3149 Contact: John Sier / Raynia Theodore Phone: 03 8540 0200 Fax: 03 8540 0202 Email: franchise@mst.com.au Business description: MST Lawyers has more than 35 years’ experience in the franchising sector and is recognised as one of Australia’s leading franchising law firms. With extensive knowledge of all franchise business models, we work with local and international clients to ensure compliance with all relevant laws. We act for franchisors in establishing, acquiring, selling and restructuring franchise networks and we also act for franchisees in acquiring and selling their franchises.

MST Lawyers provides the full suite of services to our franchise clients, including advice on matters relating to the Franchising Code of Conduct and consumer law compliance, leasing, employment law, intellectual property and dispute resolution.

Fixed fees are available based on an agreed scope of works.

MST Lawyers was one of five finalists in the 2016 Franchise Council of Australia Supplier of the Year Award.

Membership: Franchise Council of Australia, Law Institute of Victoria and the Law Firm Network.

Year established: 1959

ROBERTS LEGAL 274 Brunker Road Adamstown NSW 2289 Phone: 02 4952 3901 RUSSELL KENNEDY SOLICITORS Level 12, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9609 1555 SLATER & GORDON Level 5, 44 Market Street Sydney NSW 2000 Phone: 02 8267 0600 STEPHENS LAWYERS & CONSULTANTS Level 3, 530 Lonsdale Street Melbourne VIC 3000 Phone: 03 8636 9100 SWAAB ATTORNEYS Level 1, 20 Hunter Street Sydney NSW 2000 Phone: 02 9233 5544 TALBOT OLIVIER Level 8, Wesfarmers House, 40 The Esplanade Perth WA 6000 Phone: 08 9420 7100 THOMSON GEER GPO Box 169 Brisbane QLD 4001 Phone: 07 3338 7500 THYNNE & MACARTNEY GPO Box 245 Brisbane QLD 4001 Phone: 07 3231 8888 TRESSCOX LAWYERS Level 9, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9602 9444

Point of Sale ADVANTAGE SOLUTIONS 2 Greenwood Street Abbotsford VIC 3067 Phone: 03 8417 9888 CUSTOM HOSPITALITY SYSTEMS Unit 15 / 538 Gardeners Road Alexandria NSW 2015 Phone: 1300 308 603 ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067

REDCAT PTY LTD 70 Park Street South Melbourne Vic 3205 Contact: Lawrence Pelletier Phone: 1300 473 322 Email: info@redcat.com.au Website: www.redcat.com.au Business description: Redcat has been at the forefront of Point of Sale (POS) technology in Australia for over 20 years and understands the challenges faced within the Franchise Industry. Redcat delivers complete POS solutions that provide centralised reporting and management, fully integrated finance, payroll, loyalty and gift card systems, and mobile applications.

Membership: Active FCA Member and Representation in VIC State Chapter Committee since 2010.

Year established: 1992 RETAIL EXPRESS PO Box 942 Mooloolaba QLD 4557 Phone: 1300 732 618 SHIFT 8 PO Box 981 Woollahra NSW 1350 Phone: 02 9360 5761 SWIFTPOS 10/135 Ferny Way Ferny Hills QLD 4055 Phone: 07 3351 8777

“There are some common traits and thinking processes that people who become successful franchisees share.”

Bob Beaumont.

121

australian professional services listings

printing

Workplace Health & Safety

FREELEASE COPIERS Unit 7, 12-18 Clarendon Street Artarmon NSW 2064 Phone: 1800 636344

APM TRAINING INSTITUTE Ground Floor, 213 Miller Street North Sydney NSW 2060 Phone: 02 9954 7377

ALL SAFE WORKPLACE INSPECTIONS 13 Stirling Court Hillside VIC 3037 Phone: 03 8390 7269

PRINTING BRISBANE PO Box 597 Springwood QLD 4127 Phone: 0401 838 040

AUSTRALIAN COLLEGE QED Level 1, 410 Oxford St Bondi Junction NSW 2022 Phone: 02 9386 2500

ENVIRO CHASING SERVICES Cnr Keates and Browning Road Armadale WA 6112 Phone: 08 9399 1644

WHIRLWIND PRINT 22 Henderson Road Knoxfield VIC 3180 Phone: 1300 129 227

AUSTRALIAN SALESMASTERS TRAINING PO Box 638 Rosebery NSW 1445 Phone: 02 9700 9333

PARASOL EMT Unit 17, Molonglo Mall Fyshwick ACT 2609 Phone: 1300 366 818

CENGAGE EDUCATION 1 Waltham Street Artarmon NSW 2064 Phone: 1300 853 033

SMART OHS Suite 1D, Level 23 1 Farrer Place Sydney NSW 2000 Phone: 1300 858 818

Safety, Workers Compensation & Environment RISK STRATEGIES Suite 1201, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 8408 XXX SECURITY SERVICES 13 Export Park Adelaide Airport SA 5950 Phone: 0433 827 947

Site Selection BLUEMARQ COMMERCIAL PO Box 95 Padstow NSW 2211 Phone: 0401 138 814 BUSINESS GEOGRAPHICS PO Box 838 Paddington QLD 4064 Phone: 07 3118 5036 CARRIGAN RETAIL CONSULTING 101 Rockbourne Terrace Paddington QLD 4064 Phone: 0419 653 555 CBRE GLOBAL CORPORATES SERVICES Level 1, 12 Creek St Brisbane QLD 4001 Phone: 07 3234 9100 DALY INTERNATIONAL Level 1 Solitaire 12 Help Street Chatswood NSW 2067 Phone: 02 8241 9800 INSITE DATA SOLUTIONS Suite 39, 278 Church Street Richmond VIC 3121 Phone: 1300 336 647 PITNEY BOWES SOFTWARE Suite 1, Level 1 68 Waterloo Road Macquarie Park NSW 2113 Phone: 02 9437 6255 SPECTRUM ANALYSIS Suite 6, 407 Canterbury Road Surrey Hills VIC 3127 Phone: 03 9830 0077

“Being overburdened with debt is one of the fastest ways to become another business failure statistic.”

James Scurr.

122

Training & Development

FRANCHISE COUNCIL OF AUSTRALIA Suite 6, 307-313 Wattletree Road Malvern East VIC 3145 Phone: 1300 669 030 FRANKLYN SCHOLAR Phone: 1300 918 872 GRIFFITH BUSINESS SCHOOL Asia-Pacific Centre for Franchising Excellence Building (S07), Room 4.06, South Bank campus, Griffith University, 226 Grey Street South Bank QLD 4101 Phone: 07 3382 1401 INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT PO Box 125 Kilkenny SA 5009 Phone: 08 8348 4438 META MANAGEMENT SOLUTIONS 103/125 Fitzroy St St Kilda VIC 3182 Phone: 03 9016 3827 MIND ATLAS Suite 208, 63 Stead Street South Melbourne VIC 3205 Phone: 03 9696 6469 NATIONAL SALES ACADEMY Level 14, Lumley House 309 Kent Street Sydney NSW 2000 Phone: 02 9994 8033 POSITIVE TRAINING SOLUTIONS PO Box 42 Mitcham VIC 3132 Phone: 0419 354 949 PEOPLOGICA Level 2, 42 Atchison Street St Leonards NSW 2065 Phone: 02 9936 9000 SUPERIOR SERVICE Suite 24, Upper Deck 19-21 Jones Bay Wharf, Pirrama Road Pyrmont NSW 2009 Phone: 02 8004 3105 TARGET TRAINING Phone: 1300 736 005 THE REAL LEARNING EXPERIENCE 15 Amethyst Drive Blackmans Bay TAS Phone: 03 6229 8302 TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694 WILLIAM ANGLISS INSTITUTE 555 La Trobe Street Melbourne VIC 3000 Phone: 03 9606 2330

new zealand professional services listings

ACCOUNTing & FINANCIAL SERVICES

MARKHAMS CLARKE CRAW PO Box 919 Dunedin 9054 Phone: 03 477 0032

CREATV PO Box 90849 Victoria Street West Auckland 1142 Phone: 021 905 302

APOLLO ACCOUNTING PO Box 94 Albany Village Albany 0755 Phone: 09 451 9020

MONTGOMERY CONSULTANTS PO Box 87424 Auckland 1072 Phone: 09 578 2317

BDO BDO House 116 Harris Road East Tamaki, Manukau Phone: 09 274 9340

SILVER CHEF PO Box 91379, Victoria Street West Auckland Auckland Phone: 0800 443 334

BDS CHARTERED ACCOUNTANTS PO Box 7277, Wellesley Street Auckland 1141 Phone: 09 366 1822

STAPLES RODWAY CHRISTCHURCH PO Box 8039 Christchurch 8440 Phone: 03 343 0599

BLACKER SMITH & CO Phone: 0 4 555 9090

RIGHT WAY Phone: 0800 555 024

EXPRO 77 James Cook Drive Welcome Bay Tauranga Phone: 07 544 5058

BNZ Phone: 0800 ASK BNZ

THE NATIONAL BANK OF NEW ZEALAND Phone: 0800 251 858

FRANCHISE INFINITY Phone: 0800 555 8020

CAD PARTNERS PO Box 65 313 Mairangi Bay, Auckland Phone: 09 277 8278

WHK PO Box 30568 Lower Hutt Wellington Phone: 04 569 9069

GEO OP PO Box 37340 Parnell Auckland 1151 Phone: 0800 GO GEOOP (464 3667)

CHESTER GRAY CHARTERED ACCOUNTANTS 19 Tarndale Grove Rosedale North Shore 0632 Phone: 09 307 1180

YOUNG READ WOUDBERG 13 McLean Street Tauranga 3140 Phone: 07 578 0069

HELIUM WORK SEARCH PO Box 1594 Wellington Phone: 04 916 2180

CROWE HORWATH Phone: 0800 494 569

ZEBRA ACCOUNTING Phone: 0800 110 160

JONES LANG LASALLE PO Box 165 Auckland Phone: 09 366 1666

DANIEL HUNT & ASSOCIATES Level One, 2 Heather Street Parnell Auckland 1052 Phone: 09 817 5553 EC CREDIT CONTROL PO Box 368 Napier 4140 Phone: 0800 324 768

BANKS & FINANCIAL INSTITUTIONS ANZ BANK PO Box 91966 Auckland Phone: 1800 801 485

FRANCHISE ACCOUNTANTS PO Box 230-153 Botany Auckland 2163 Phone: 0800 555 8020

ASB BUSINESS BANKING Level 17, ASB Bank Centre 135 Albert Street Auckland 1140 Phone: 0800 803 804

GRANT THORNTON NEW ZEALAND PO Box 1961 Auckland 1140 Phone: 09 308 2570

BANK OF NEW ZEALAND 80 Queen Street Auckland, New Zealand Phone: 0800 275 269

HAYES KNIGHT NORTH 1, 5 William Laurie Place Albany Auckland 0632 Phone: 09 414 5444

WESTPAC PO Box 934 Auckland 1140 Phone: 09 367 3530

HEWITT SCALETTI WATERS PO Box 76-270 Manukau City, Auckland Phone: 09 262 0874 HUMPHRIES ASSOCIATES PO Box 13 676 Auckland Phone: 09 634 3150 INSPIRED ACCOUNTANTS PO Box 202,235 Southgate, Auckland 2246 Phone: 09 309 2561 KEITH GOODALL & ASSOCIATES PO Box 37223 Parnell, Auckland 1151 Phone: 09 921 4630 KGA LIMITED PO Box 37 223 Parnell, Auckland Phone: 09 921 4630 LENNIE & ASSOCIATES Level 2, 90 Symonds Street Auckland Central 1010 Phone: 09 368 1212

Business Services

CUMULO9 PO Box 105 638 Auckland Phone: 09 889 3458 DELOITTE Phone: 09 303 0716 DIGITAL FISHBOWL Auckland Phone: 09 915 3474

MYHR 43 Honan Place Avondale, Auckland Phone: 027 382 8390 PARALLEL DIRECTIONS PO Box 895 Shortland Street Auckland 1140 Phone: 09 550 8501 REACH MEDIA NEW ZEALAND PO Box 132 065 Sylvia Park, Auckland Phone: 09 574 4436 SANDFIELD INFORMATION SYSTEMS PO Box 46 040 Herne Bay Auckland 1147 Phone: 09 303 0579 SWITCH BUSINESS PO Box 4442 Shortland Street Auckland Central 1010 Phone: 09 377 7735

ABC BUSINESS BROKERS Suite 1-4, 72 Dominion Road Mt Eden Auckland Phone: 09 630 1600

THE BUSINESS ENGINE PO Box 31583 Milford Auckland 0742 Phone: 0800 100 059

BETTER BUSINESS INSTITUTE Building 2, Unit i 3 Ceres Court Mairangi Bay 0632 Phone: 09 477 0490

THE MEDIATOR Phone: 0800 02 6334

BUSINESS NETWORK INTERNATIONAL PO Box 60 521 Titirangi, Auckland Phone: 09 817 1185

WAIPUNA HOTEL & CONFERENCE CENTRE Phone: 09 526 3024

CDQ COMMUNICATION DESIGN PO Box 89 209 Torbay, North Shore City 0742 Phone: 021 644 545 COLLIERS INTERNATIONAL SAP Tower, Level 27 151 Queen Street Auckland 1010 Phone: 09 358 1888

UPPER HUTT CITY COUNCIL Phone: 04 527 2123

W GARTSHORE PO Box 2117 Tauranga Bay of Plenty Phone: 07 578 5862 ZEALD WEBSITE DESIGN Level 2, Building E, 42 Tawa Drive Albany Auckland 0632 Phone: 0508 932 748

123

new zealand professional services listings

Franchise Consulting & Development AFFILIATED BUSINESS CONSULTANTS PO Box 9087 Newmarket Phone: 09 630 1600 CHARTIS PO Box 1745 Auckland 1140 Phone: 09 355 3100 EVEREST GROUP PO Box 12700 Hamilton 3248 Phone: 0800 EVEREST FRANCHISE COACH Phone: 0800 4FRANCHISE FRANCHISE RELATIONSHIPS INSTITUTE Phone: 0800 4FRANCHISE

APEX GENERAL PO Box 74088 Green Lane Auckland 1546 Phone: 09 520 9441

DAVENPORTS HABOUR PO Box 302558 North Harbour, Auckland Phone: 09 915 4380 DEIRDRE WATSON, BARRISTER PO Box 3886 Shortland Street Auckland 1140 Phone: 09 309 6988

BARLEY INSURANCE PO Box 1412 Shortland Street Auckland 1140 Phone: 09 827 7266

DUNCAN COTTERILL PO Box 5326 Auckland 1141 Phone: 09 309 1948

BREATHE LIFE PO Box 302 548 North Shore City, Auckland Phone: 09 476 2406

FORTUNE MANNING PO Box 4139 Auckland 1140 Phone: 09 915 2401

IT & communications

FRASER POWRIE PO Box 108 132 Symonds Street Auckland 1003 Phone: 09 366 0666

FRANCHISE SOLUTIONS PO Box 87 424 Meadowbank Auckland Phone: 0274 966 901

1PLACE PO Box 125152 St Heliers Auckland Phone: 09 520 0612

FRANCHIZE CONSULTANTS Suite 4, Level 1 27 Gillies Avenue Auckland Phone: 09 523 3858

KEEP IT SAFE Phone: 0800 14 11 14

GAZE BURT PO Box 91345 Victoria Street West Auckland 1142 Phone: 09 303 3764

RIPPED ORANGE PO Box 7542 Sydenham Christchurch Phone: 03 377 9499

GCA LAWYERS PO Box 3241 Christchurch 8140 Phone: 03 365 1347

GRAPHIC CAFÉ PO Box 301168 Albany Auckland Phone: 09 448 5157 INSPIRED LEARNING SYSTEMS PO Box 102158 North Shore Mail Centre Auckland Phone: 09 441 2164 LINK BUSINESS BROKING PO Box 123 24 Penrose Auckland 1642 Phone: 09 579 9226 MEGA SERVICES FRANCHISE CONSULTANTS PO Box 3061 Christchurch Phone: 03 384 4885 SELECTOR PO Box 301 265 Albany Auckland 0632 Phone: 09 379 5270 THE FRANCHISE COACH 401 Great South Road Ellerslie Auckland 1061 Phone: 09 580 1556 THEXTON ARMSTRONG PO Box 544 Drury New Zealand 2247 Phone: 09 9653 861

“Whilst the franchise brand and network may be perceived in the common market as a single unified entity, it is in-fact a mutually exclusive arrangement.”

Nasser Abdu.

124

Insurance Brokers

Lawyers A J PARK PO Box 949 Wellington 6140 Phone: 04 473 8278 ASCO AGMEN-SMITH PO Box 3695 Auckland 1140 Phone: 09 308 8070 ANTHONY HARPER PO Box 2646 Christchurch 8041 Phone: 03 379 0920 BALDWINS PO Box 5999 Wellesley Street Auckland 1141 Phone: 09 373 3137 BANNISTER & VON DADELSZEN PO Box 745 Hastings 4156 Phone: 06 870 7820 BELL GULLY 48 Shortland Street Auckland 1140 Phone: 09 916 8800 BOTHERWAY LEGAL PO Box 1069 Hamilton Phone: 07 839 1122 BOTTING LEGAL PO Box 6855 Wellesley Street Auckland 1141 Phone: 09 950 3880 CARSON FOX BRADLEY PO Box 37403 Parnell Auckland 1151 Phone: 09 966 1100 COONEY LEES MORGAN PO Box 143 Tauranga 3140 Phone: 07 578 2099

GIBSON SHEAT PO Box 2966 Wellington 6140 Phone: 04 4569 4874 GLAISTOR ENNOR PO Box 63 Shortland Street Auckland 1140 Phone: 09 356 8243 GOODWIN TURNER Building D, 63 Apollo Drive Albany Auckland Phone: 09 973 7350 GOVETT QUILLIAM 1 Dawson Street Private Bag 2013 DX NP90056 New Plymouth Central 4342 Phone: 06 768 3700 HARMANS LAWYERS PO Box 5496 Christchurch 8542 Phone: 03 352 2293 HARRIS TATE PO Box 1147 Tauranga Phone: 07 578 0059 HESKETH HENRY Private Bag 92093 Auckland 1142 Phone: 09 375 8700 HUNTER & CO PO Box 2772 Wellington 6140 Phone: 04 801 5040 IZARD WESTON PO Box 5348 Wellington 6145 Phone: 04 473 9447 JACKSON RUSSELL Level 13, 41 Shortland Street Auckland CBD Auckland Phone: 09 303 3849 JAMES & WELLS INTELLECTUAL PROPERTY Private Bag 11907 Ellerslie, Auckland 1542 Phone: 09 914 6740

KENSINGTON SWAN Private Bag 92101 Victoria Street West Auckland 1142 Phone: 09 379 4196 MACDONALD LEWIS LAW PO Box 37851 Parnell, Auckland 1152 Phone: 09 307 3324 MACKY ROBERTON PO Box 37622 Parnell, Auckland 1151 Phone: 09 358 4558 RAINEY COLLINS PO Box 689 Wellington 6140 Phone: 04 473 6850 SARAH PILCHER THE FRANCHISE LAWYER PO Box 12291 Penrose Auckland Phone: 0275 649942 SIMPSON GRIERSON Lumley Centre, 88 Shortland Street Auckland 1010 Phone: 09 358 2222 STEWART GERMANN LAW OFFICE PO Box 1542 Auckland Phone: 09 308 9925 WALKER & CO PO Box 5605 Wellington Phone: 04 499 7809 URLICH MCNAB KILPATRICK PO Box 633 Whangarei 0140 Phone: 04 9470 2400

PR & ADVERTISING IMAGE CENTRE LIMITED PO Box 78070 Grey Lynn, Auckland Phone: 09 360 5700 THE RADIO NETWORK 54 Cook Street Auckland CBD, Auckland Phone: 09 367 4646 ONLINE RESULTS Unit 10/ 6 Omega Street Rosedale, Albany, Auckland Phone: 0800 333 510 SPYGLASS GROUP LIMITED 17 Nixon Street Grey Lynn, Auckland Phone: 09 915 0086

“If things go wrong, compulsory mediation by a FANZ appointed experienced franchise mediator as a first step in dealing with the issue.”

Franchise Association of New Zealand.

125

global franchise ASSOCIATIONS

ASSOCIATIONS ARGENTINE FRANCHISE ASSOCIATION

BRITISH FRANCHISE ASSOCIATION

FRENCH FEDERATION OF FRANCHISING

Av. Del Libertador 184 11mo “D” Buenos Aires 1001 Argentina Phone / Fax: +54(11) 4311-4009 Website: www.aafranchising.com.ar

Centurion Court, 85f Milton Park Abingdon, OX14 4RY United Kingdom Phone: +44 1235 820 470 Fax: +44 1235 832 158 Email: mailroom@thebfa.org Website : www.thebfa.org

29 Boulevard de Courcelles 75008 Paris France Phone: +33 1 5375 2225 Fax: +33 1 5375 2220 Email: info@franchise-fff.com Website: www.franchise-fff.com

FRANCHISE COUNCIL OF AUSTRALIA Suite 5B, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

AUSTRIA FRANCHISE ASSOCIATION Campus 21, Liebermannstraße A01 503 A -2345 Brunn am Gebirge Austria Phone: +43 2236 - 31 11 88 Fax: +43 2236 - 31 13 43 Website: www.franchise.at

BELGIUM FRANCHISE FEDERATION Rue marianne 34 1180 Uccle B-1070 Brussels Belgium Phone: +32 2 523 97 07 Fax: +32 2 523 35 10 Email: info@fbf-bff.be Website: www.fbf-bff.be

BRAZIL FRANCHISE ASSOCIATION United Nations Avenue, 10989 11th floor. Conj. 112 Vl. Olympia - São Paulo - SP Brazil Phone: +55 11 3020-8800 Fax: +55 11 3020-8802 Website: www.abf.com.br

126

CANADIAN FRANCHISE ASSOCIATION 5399 Eglinton Avenue West, Suite 116 Toronto Ontario M9C 5K6 Canada Phone: +416 695 2896 Fax: +416 695 1950 Email: info@cfa.ca Website: www.cfa.ca

CHINA CHAIN STORE AND FRANCHISE ASSOCIATION Room 811,8th floor, Foreign Economic & Trade Plaza, No 22 Fuchengmenwai STR.,Xicheng District, Beijing, P.R. China, 100037 Phone: +86 10 68784931 Fax: +86 10 68784934 Website: www.ccfa.org.cn

EUROPEAN FRANCHISE FEDERATION 179, Avenue Louise B-1050 Brussels Belgium Phone: +32 2 520 1607 Fax: +32 2 520 1735 Email: info@eff-franchise.com Website: www.eff-franchise.com

FINNISH FRANCHISING ASSOCIATION Suomen Franchising-Yhdistys ry Lönnrotinkatu 22 A 2 00120 HELSINKI Finland Phone: +358-9-5865847 Fax: +358 1933 1075 Website: www.franchising.fi

GERMAN FRANCHISE ASSOCIATION Deutscher Franchise-Verband e.V. Luisenstraße 41 D10117 Berlin Germany Phone: +49 30 278 9020 Fax: +49 30 278 90215 Email: info@franchiseeverband.com Website: www.dfv-franchise.de

FRANCHISE ASSOCIATION OF GREECE 7 Vouliagmenis str., 11636 Athens Greece Phone: +30 210-3304970 Fax: +30 210-9244662 Email: franchiseassociation@franchising.gr Website: www.franchising.gr

HONG KONG FRANCHISE ASSOCIATION 22/F United Centre 95 Queensway Hong Kong Phone: +852 2529 9229 Fax: +852 2527 9843 Email: hkfa@franchise.org.hk Website: www.franchise.org.hk

HUNGARIAN FRANCHISE ASSOCIATION H-1121 Budapest, Kútvölgyi str 68.

Hungary Phone: +361 391-7313 Fax: +361 274 4643 Email: titkarsag@franchise.hu Website: www.franchise.hu

FRANCHISING ASSOCIATION OF INDIA

NETHERLANDS FRANCHISE ASSOCIATION

FRANCHISE ASSOCIATION OF SOUTH AFRICA

609, Mahalaxmi Chambers 22, Bhulabhai Desai Road Mahalaxmi, Mumbai- 400 026 India Phone: +91 22 2351 7185/ 2351 0499 Website: www.fai.co.in

Vaartweg 180 1217 SZ Hilversum The Netherlands Phone: +31 35 624 2300 Fax: +31 35 624 9194 E-mail: franchise@nfv.nl Website: www.nfv.nl

H. Santos Building 3rd Floor 30 Arena Close Bruma South Africa Phone: +27 11 615 0359 Fax: +27 11 615 3679 Email: fasa@fasa.co.za Website: www.fasa.co.za

ITALIAN FRANCHISE ASSOCIATION Via Melchiorre Gioia 70 20125 Milan Italy Phone: +39 2 2900 3779 Fax: +39 2 655 5919 Email: assofranchising@assofranchising.it Website: www.assofranchising.it

JAPAN FRANCHISE ASSOCIATION 3-6-2 Toranomon Minato-ku Tokyo 105-0001 Japan Phone: +81 3 5777 8701 Fax: +81 3 5777 8711 Website: www.jfa-fc.or.jp

MEXICAN ASSOCIATION OF FRANCHISES Insurgentes south 1783 Desp. 101 1er. Piso Col. Guadalupe Inn Del. Álvaro Obregón C.P. 01020, D.F., México Phone: +52 55 5661 2040 Fax: +52 55 5661 2800 Website: www.franquiciasdemexico.org

MALAYSIAN FRANCHISE ASSOCIATION 1st Floor Wisma Motor, 339 Jalan Tuanku Abdul Rahman 50100 Kuala Lumpur, Malaysia.

Phone: +603 2697 1557 Fax: +603 2697 1559 Email: secrtmfa@streamyx.com Website: www.mfa.org.my

FRANCHISE ASSOCIATION OF NEW ZEALAND Unit 27, Bishop’s Gate Business Centre, 2 Bishop Dunn Place Auckland 2013 New Zealand Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation.org.nz

PHILIPPINE FRANCHISE ASSOCIATION 701 OMM-CITRA Building, San Miguel Avenue Ortigas Center Pasig City 1600 Philippines Phone: +632 687 0365 Fax: +632 687 0635 Email: pfa@pfa.org.ph Website: www.pfa.org.ph

SPANISH FRANCHISE ASSOCIATION C/ Juan Ramón Jiménez, nº 8, 1ª planta 28036 Madrid Spain Phone: +34 91 277 64 10 Fax: +34 91 350 47 52 Website: www.franquiciadores.com

SWEDEN FRANCHISE ASSOCIATION Åvägen 24, Gårdshus 1 412 51 Göteborg Sweden Phone: +46 31 40 55 10 Fax: +46 31 81 10 72 Email: info@svenskfranchise.se Website: www. svenskfranchise.se

SWISS FRANCHISE ASSOCIATION PORTUGAL FRANCHISE ASSOCIATION Sintra Business Park Edifício 1, 2D 2710-089 Sintra Portugal Email: info@apf.org.pt Website: www.apf.org.pt/

FRANCHISING AND LICENSING ASSOCIATION (SINGAPORE) 163 Tras Street #09-04 Lian Huat Building (Behind Amara Hotel 100AM Shopping Centre) Singapore 079024 Phone: +65 6333 0292 Fax: +65 6333 0962 Email: into@flasingapore.org Website: www.flasingapore.org

Stockerstrasse 38 CH-8002 Zürich Switzerland Phone: +41 44 208 25 55 Fax: +41 44 208 25 26 Website: www.franchiseverband.ch

USA - INTERNATIONAL FRANCHISE ASSOCIATION 1501 K Street, N.W., Suite 350 Washington, D.C. 20005 United States of America Phone: +1 202 628 8000 Fax: +1 202 628 0812 Website: www.franchise.org

127

useful information

publications AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE

THE FRANCHISE REVIEW – OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA

PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

Suite 6, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: http://www.franchise.org.au

BUSINESS FRANCHISE MAGAZINE AUSTRALIA & NEW ZEALAND PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

www.businessfranchisenz.co.nz

helpful organisations APRA (Superannuation)

FAIR WORK OMBUDSMAN

GPO Box 9836 Canberra ACT 2601 Phone: (AUS) 1300 55 88 49 Website: www.apra.gov.au

GPO Box 9887 Your capital city Phone: 13 13 94.

Website: www.fairwork.gov.au

AUSTRALIAN COMPETITION & CONSUMER COMMISSION

FRANCHISE ASSOCIATION OF NEW ZEALAND

GPO Box 3131 Canberra ACT 2601 Phone: (AUS) 1300 302 502 or + 61 2 6243 1305 Website: www.accc.gov.au

Unit 27, Bishop’s Gate Business Centre 2 Bishop Dunn Place Auckland, New Zealand 2013 Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation.org.nz

AUSTRALIAN FOOD AND GROCERY COUNCIL Locked Bag 1 Kingston ACT 2604 Phone: +61 2 6273 1466 Fax: +61 2 6273 1477 Email: info@afgc.org.au Website: www.afgc.org.au

AUSTRALIAN RETAILERS ASSOCIATION Level 10, 136 Exhibition Street Melbourne VIC 3000 Phone: (AUS) 1300 368 041 Fax: +61 3 8660 3399 Email: info@retail.org.au Website: www.retail.org.au

128

FRANCHISE COUNCIL OF AUSTRALIA Suite 5B, Level 1, 307-313 Wattletree Rd Malvern East VIC 3145 Phone: (AUS) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

OFFICE OF THE FRANCHISING MEDIATION ADVISER Suite 205, Level 2, 370 Pitt Street Sydney NSW 2000 Phone: 1800 150 667 or +61 2 9267 0167 Fax: +61 2 9264 8268 Email: office@franchisingmediationadviser. com.au Website: www.franchisingmediationadviser. com.au

THE REAL ESTATE INSTITUTE OF AUSTRALIA PO Box 234 Deakin West ACT 2600 Phone: +61 2 6282 4277 Fax: +61 2 6285 2444 Email: reia@reiaustralia.com.au Website: www.reia.com.au

WORKPLACE SAFETY AUSTRALIA Tower 2, Suite 1303 Level 13 Westfield Plaza 500 Oxford Street Bondi Junction NSW 2022 Phone: +61 2 9387 1248 Fax: +61 2 9387 1488 Email: info@worksafe.com.au Website: www.worksafe.com.au

index

Index A-Z Australia ‘yes’ OPTUS SHOP........................................... 104 10 THOUSAND FEET........................................ 116 1300 4 WASTE.................................................... 86 1300 EZYCALL................................................. 114 1800 ON HOLD................................................. 116 1800-GOT-JUNK?............................................... 96 1800PAINTER..................................................... 83 4 SEASONS GUTTER PROTECTION.................. 83 7-ELEVEN STORES.................................... 67, 101 9D ACTION CINEMAS......................................... 88 9ROUND 30 MINUTE TOTAL FITNESS................ 95 A LA TURKO....................................................... 94 A TABLE FOR SIX................................................ 89 A1 MOBILE RADIATORS..................................... 81 AA REALESTATE & BUSINESS BROKERS........ 116 AAA UNIFORM CENTRAL................................... 84 AARONS COFFEE AT WORK............................ 100 AARROW ADVERTISING . .................................. 81 ABC NURSERY HIRE.......................................... 85 ABLS - Franchise Loan Specialist................ 80, 114 ABS AUTO BRAKE SERVICE.............................. 81 ACCOLADES AND MORE................................. 101 ACCOR HOTELS................................................. 97 ACE BODY CORPORATE MANAGEMENT........ 100 ACE CLEANING SERVICES................................ 86

ALLPHONES..................................................... 104

AUSTRALIAN COLLEGE QED........................... 121

ALLPOS ........................................................... 116

AUSTRALIAN DIAL-A-DIGGER............................ 83

ALPHA-H CONCENTRATED SKINCARE............. 82

AUSTRALIAN FRANCHISING SYSTEMS........... 117

ALTER IT............................................................. 87

AUSTRALIAN HOT WATER................................. 83

AMALGAMATED PEST CONTROL...................... 96

AUSTRALIAN LENDING CORPORATION ......... 115

AMAZING CLEAN................................................ 86

AUSTRALIAN MORTGAGE BROKERS................ 80

AMBER GROUP AUSTRALIA............................ 101

AUSTRALIAN PAVING CENTRE.......................... 83

AMC COMMERCIAL CLEANING......................... 86

AUSTRALIAN SALESMASTERS TRAINING....... 121

ANDERSENS FLOOR COVERINGS................... 101

AUSTRALIAN SKIN CLINICS......................... 44, 82

ANDERSON RICE LAWYERS............................ 119

AUSTVENDING................................................. 104

ANIMALS ON THE MOVE.................................... 85

AUSTWISE FINANCIAL SERVICES.................... 114

ANYTIME FITNESS.............................................. 95

AUTO BODY CAPTAIN........................................ 81

ANZ MOBILE LENDING....................................... 80

AUTO KLENE...................................................... 81

APCO SERVICE STATIONS............................... 101

AUTO MASTERS AUSTRALIA ............................ 81

APEX PACIFIC..................................................... 97

AUTO ONE AUSTRALIA...................................... 81

APM TRAINING INSTITUTE............................... 121

AUTO PRO.......................................................... 81

APPLIANCE TAGGING SERVICES................ 68, 88

AUTO SHINE . .................................................... 81

ARMSTRONG LAWYERS.................................. 119

AUTO SPARK...................................................... 81

AROMA CAFÉ..................................................... 89

AUTOBARN......................................................... 81

AROMAS............................................................. 89

AUTOMOTIVE SERVICE SOLUTIONS................. 81

ARRIVE ON TIME APPLIANCE REPAIRS............. 98

AUTOPRO......................................................... 101

ARRIVIS............................................................ 118

AVANTI SIGNS.................................................. 103

ARTHUR MURRAY DANCE STUDIOS................. 95

AVENTUS LEGAL ............................................. 119

ASCENDER PAYROLL SERVICES..................... 116

AVG INTERNET SECURITY............................... 118

ASSURED HOME LOANS................................. 114

AVID TECH MULTIMEDIA.................................. 116

ATKINSON VINDEN . ........................................ 119

AWARD BOOKKEEPING COMPANY................... 84

ATTWOOD MARSHALL LAWYERS................... 119

B & S MOBILE SHARPENING ............................ 98

AUS1ENERGIS.................................................... 98

B2B LAWYERS................................................. 119

AUS-DENT.......................................................... 81

BABO GROUP............................................ 80, 114

AD MARKETING AUSTRALIA............................ 114

AUSSIE DISPOSALS......................................... 101

BACK IN MOTION HEALTH GROUP................... 95

ADDISONS SOLICITORS & ATTORNEYS.......... 119

AUSSIE FARMERS DIRECT................................. 87

BACKCARE & SEATING...................................... 95

ADENBROOK HOMES........................................ 83

AUSSIE HOME LOANS....................................... 80

BAKER & MCKENZIE........................................ 119

ADP........................................................... 114, 116

AUSSIE MOBILE GROOMING............................. 98

BAKER LOVE LAWYERS................................... 119

ADVANCE PET SITTING...................................... 99

AUSSIE MORTGAGE MASTERS......................... 80

BAKERS DELIGHT AUS...................................... 89

ADVANCED NATIONAL SERVICES..................... 83

AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS... 96

BALLOON DÉCOR............................................ 116

ADVANTAGE SOLUTIONS................................. 121

AUSSIE PHONE BROKERS............................... 118

BANJO’S TASMANIAN BAKERY CAFE............... 89

AGILITY MERCEDES-BENZ FINANCIAL............ 116

AUSSIE POOCH MOBILE.................................... 99

BANK OF QUEENSLAND.................................. 115

AGL RETAIL ENERGY....................................... 101

AUSSIE SKIP BAGS............................................ 83

BANKWEST BUSINESS.................................... 115

AIDA REAL ESTATE........................................... 100

AUSTRALIA AND NEW ZEALAND BANKING GROUP............................................. 115

BARBEQUES GALORE..................................... 101

ACTION CASH LOANS....................................... 80 ACTION COACH................................................. 88 ACTUATOR SYSTEMS AUSTRALIA............ 84, 118

AIRCOAT AUSTRALIA......................................... 96 AIV DEVELOPMENTS.......................................... 87 ALI BABA............................................................ 94 ALIVE CLINICS.................................................... 95 ALL SAFE WORKPLACE INSPECTIONS........... 121 ALL STRIPPED.................................................... 96

AUSTRALIA POST............................................. 101 AUSTRALIA WIDE IT........................................... 87 AUSTRALIAN ACCOUNTING & FRANCHISING PROFESSIONALS..................... 114 AUSTRALIAN BABY HANDS .............................. 85

BARK BUSTERS + DOG TRAINING.................... 99 BARKER MEIER INSURANCE BROKERS.......... 118 BARRY PLANT REAL ESTATE . ........................ 100 BARTERCARD AUSTRALIA................................. 84 BASKIN ROBBINS ICE CREAM........................... 93 BATHROOM WERX....................................... 83, 96

ALLENS ARTHUR ROBINSON.......................... 119

AUSTRALIAN BUSINESS & LENDING SOLUTIONS...................................... 115

ALLIANCE PROJECT SERVICES....................... 117

AUSTRALIAN CAPITAL HOME LOANS.............. 115

BATTERY WORLD............................................. 101

ALLOY MOTOR ACCESSORIES.......................... 81

AUSTRALIAN CARPET DYING............................ 96

BAYBRIDGE LAWYERS..................................... 119

BATTERY BAR.................................................. 101

129

index

130

BB’S CAFÉ.......................................................... 89

BOXING FIT......................................................... 95

CARPET COURT FLOORING CENTRES........... 101

BBX..................................................................... 84

BRAKES PLUS.................................................... 81

CARRIGAN RETAIL CONSULTING.................... 121

BCF STORES P/L.............................................. 101

BRAMALCO........................................................ 83

CARTRIDGE WORLD........................................ 101

BCI BUSINESS BROKERS.................................. 84

BRAND MUSIC................................................... 81

CASH LOAN MONEY CENTRES......................... 80

BCT TRANSFERS............................................. 100

BRAZILIAN BEAUTY............................................ 82

CASHFLOW IT FINANCE........................... 115, 118

BEACH HOUSE BAR & GRILL............................. 91

BRAZILIAN BUTTERFLY AUSTRALIA.................. 82

CASHMART (AUST).......................................... 101

BEACON LIGHTING.......................................... 101

BREADTOP ........................................................ 89

CAVALIER HOMES.............................................. 83

BEARD PAPA ..................................................... 93

BRENNANS SOLICITORS................................. 119

CBRE GLOBAL CORPORATES SERVICES....... 121

BEATTY MARKETING SOLUTIONS................... 114

BRIAN TRACY INTERNATIONAL......................... 88

CENGAGE EDUCATION.................................... 121

BEAUMONT TILES.............................................. 83

BRIDGESTONE SELECT..................................... 81

CENTRAL COAST BUSINESS LAWYERS......... 119

BEAUREPAIRES.................................................. 81

BRIGGENS . ..................................................... 101

CENTURY 21 AUSTRALIA................................. 100

BEBRITE CLEANING........................................... 86

BRIGHT EYES SUNGLASSES........................... 101

CEO CONSULTING........................................... 117

BEDS FOR BACKS........................................... 101

BRODIES MEALMAKERS.................................... 93

CFM (CORDLESS FILTER MACHINE)................ 100

BEDSHED......................................................... 101

BROOKLYN UNDERWRITING SERVICE............ 118

CFO ON-CALL.................................................... 80

BEER IN A BIN.................................................... 89

BROTZEIT INTERNATIONAL .............................. 91

CHAMPION LEGAL........................................... 119

BEETLE BRANDING.......................................... 114

BROWN WRIGHT STEIN................................... 119

CHARCOAL CHICKEN EXPRESS....................... 94

BEGIN BRIGHT................................................... 85

BRUCE STEWART DIMARCO........................... 119

CHARLIE LOVETT FRANCHISING....................... 89

BELL LEGAL GROUP........................................ 119

BRUMBY’S GO!.................................................. 89

CHAS CLARKSON............................................ 116

BEN & JERRY’S.................................................. 93

BRUMBY’S BAKERIES LIMITED.......................... 89

CHEM-DRY................................................... 26, 86

BENDIGO AND ADELAIDE BANK........................ 80

BSF GROUP..................................................... 116

CHICKEN EXPRESS SYSTEM............................. 94

BENGA DESIGNS............................................. 114

BSR GROUP..................................................... 101

CHICKEN TREAT................................................. 94

BENNETT & PHILP SOLICITORS...................... 119

BUBBAS PIZZA PASTA & MORE......................... 94

CHOCOLATE GRAPHICS.................................... 93

BETTA ELECTRICAL (BSR GROUP).................. 101

BUCHANAN LAW.............................................. 119

CHOCOLATERIA™ SAN CHURRO..................... 89

BEV MARKS BEDS AUSTRALIA........................ 101

BUCKING BULL.................................................. 93

CIB ACCOUNTANTS AND ADVISORS.............. 114

BEVANS REAL ESTATE..................................... 100

BUDGET RENT A CAR AUSTRALIA.................. 100

CIBO ESPRESSO................................................ 89

BICYCLE SUPERSTORE................................... 101

BURGER EDGE................................................... 94

CIRILLO LIGHTING & CERAMICS....................... 96

BIG DAD’S PIES.................................................. 89

BURGER URGE FRANCHISING.......................... 94

CITIWIDE FRANCHISING.................................... 80

BIG FUN.............................................................. 88

BURRITO BAR.................................................... 91

CITY DISCOUNT TYRES (SA/NSW)..................... 81

BIG PADDLE CO................................................. 84

CITY FARMERS DOGWASH................................ 99

BIGGIN & SCOTT ............................................. 100

BUSINESS COMMUNICATIONS MANAGEMENT................................................. 114

BIKE FORCE..................................................... 101

BUSINESS COST MANAGEMENT...................... 84

CIVIC MANAGED SERVICES............................. 117

BILL BUDDY..................................................... 116

BUSINESS DEVELOPMENT ALLIANCE............. 117

CIVIC VIDEO...................................................... 100

BILLINGS CLOAK............................................. 119

BUSINESS DEVELOPMENT COMPANY............ 117

CLARK RUBBER............................................... 101

BILLY BROWN CLEANING.................................. 86

BUSINESS GEOGRAPHICS.............................. 121

CLAYTON UTZ.................................................. 119

BING BOY........................................................... 94

BUSINESS INTERNATIONAL............................. 117

CLEAN GREEN STRATA................................ 86, 97

BISCUIT®......................................................... 114

BUSINESS LENDING........................................ 118

CLEANING WIZARD............................................ 86

BIZZI BEEZ RESIDENTIAL CLEANING................. 86

BUSINESS MECHANIC....................................... 80

CLEANTASTIC.................................................... 86

BK’S TAKEAWAY................................................ 94

BUSINESS RISK ADVISORS............................. 114

CLIX GALORE..................................................... 84

BLACK AND WHITE HOME SERVICES............... 96

BUSINESS SA................................................... 116

CLUB ASSIST..................................................... 81

BLAKE DAWSON.............................................. 119

BUSY BOOKKEEPING........................................ 80

CLUB FINANCIAL SERVICES...................... 80, 114

BLOOMTOOLS................................................... 97

BYWATERS TIMMS LAWYERS......................... 119

CM BUSINESS.................................................... 96

BLOW DRY BAR................................................. 95

CABOT SQUARE WA.......................................... 80

COAST TO COAST THE GOLDEN ROAST.......... 94

BLUE SPIRIT..................................................... 101

CAD PARTNERS............................................... 114

COATES SIGNCO SERVICE.............................. 114

BLUEJET............................................................. 83

CAFE2U.............................................................. 98

COCO CUBANO................................................. 91

BLUEMARQ COMMERCIAL.............................. 121

CAKE IT AWAY.................................................. 101

CODERS........................................................... 118

BLYGOLD AUSTRALIA........................................ 83

CALTEX AUSTRALIA......................................... 101

COFFEE BELLA........................................... 98, 116

BOAB BOAT HIRE............................................. 100

CAPELLI ARMADALE.......................................... 95

COFFEE CULTURE.............................................. 89

BOB JANE T-MARTS.......................................... 81

CAPIFY........................................................ 80, 115

COFFEE GURU................................................... 89

BODIEZ 24/7....................................................... 95

CAPITAL MUTUAL INSURANCE BROKERS...... 118

COFFEE MACHINE EXPRESS............................. 87

BODYOLOGY WEIGHT LOSS............................. 82

CAPITAL TRUST.................................................. 80

COFFEE NEWS................................................... 81

BOOKS AND GIFTS DIRECT............................... 87

CAPPUCCINO XPRESS...................................... 98

COLD ROCK ICE CREAMERY............................. 93

BOOKS ONSITE.................................................. 80

CAR CARE AUSTRALIA...................................... 81

COLDWELL BANKER........................................ 100

BOOST JUICE BARS.......................................... 93

CAR KIT COMPANY............................................ 81

COLEMAN & GREIG.......................................... 119

BOSETTI WINDOW SOLUTIONS......................... 98

CARBONITE AUSTRALIA.................................. 118

COLLINS BOOKSELLERS................................. 101

BOSS BUILDING MAINTENANCE....................... 83

CARGROOMERS................................................ 81

COLONIAL PLANTATION SHUTTERS................. 96

BOX CORPORATION........................................ 104

CARIBLUE......................................................... 117

COLOR TECH SYSTEMS.................................... 81

CITY PACIFIC FINANCE.................................... 118

COMINO PRASSAS ......................................... 119

DAVIES KNOX MAYNARDS............................... 114

EMAC CONSTRUCTIONS................................... 83

COMMERCIAL FOOD MACHINERY.................. 116

DC ADOLPHE................................................... 120

EMBROIDME....................................................... 84

COMMONWEALTH BANK................................. 115

DC STRATEGY.................................................. 117

EMPLOYRITE.................................................... 116

COMMUNIKATE ET AL...................................... 114

DCG DONALDSON CONSULTING GROUP....... 117

ENDOTA SPA...................................................... 82

COMPLETE FEET................................................ 95

DECOGLAZE AUSTRALIA................................... 83

ENDRUST PTY LTD............................................. 81

COMPLETE FRAMING...................................... 101

DEEPEND......................................................... 115

ENERGIS............................................................. 83

COMPLETE PROPERTY REJUVENATION........... 96

DEMOGRAPHICS ONLINE................................ 117

ENSUITES ON TOW............................................ 96

COMPUTER TROUBLESHOOTERS.................... 87

DESIGN DESIGN............................................... 116

ENTERPRISE 21............................................... 117

CONCEPT FACTORY........................................ 114

DESIGN GALLERY............................................ 116

ENVIE FITNESS................................................... 95

CONCRETE TAXI . .............................................. 83

DESIGN IMPORTANCE..................................... 100

ENVIRO CHASING SERVICES........................... 121

CONDON ASSOCIATES.................................... 114

DESTINATION FOR MEN..................................... 95

ENZED HOSE DOCTORS.................................... 98

CONTOURS........................................................ 95

DESTINY FINANCIAL SOLUTIONS...................... 80

EPIWEB............................................................. 118

CON-X-ION....................................................... 104

DIA ORO JEWELLERS...................................... 102

EQUINE STAFF EMPLOYMENT........................... 88

COOCHIE HYDROGREEN................................... 97

DIAL-A-DIGGER.................................................. 83

ERNST AND YOUNG........................................ 114

COOKING THE BOOKS.................................... 118

DIAL-AN-ANGEL................................................. 96

ESPRESSO MOBILE CAFÉ................................. 98

COOLABAH TREE CAFÉ..................................... 94

DIBBS BARKER................................................ 120

ESPRESSO TO GO MOBILE CAFE..................... 89

COOPER AUTOMOTIVE...................................... 81

DIGITAL DREAMS............................................... 97

ESPRESSO VEND AUSTRALIA........................... 84

COOPER GRACE WARD LAWYERS................. 119

DIRTY CHOOK.................................................. 115

ESSENTIAL BEAUTY........................................... 82

COPYFAX STATIONERS...................................... 84

DIVERSE SHOPFITTERS................................... 116

ESSENTIAL BRANDS.......................................... 89

CORAL HOMES.................................................. 83

DIVERSIFIED EXHIBITIONS............................... 116

EUREKA MULTIMEDIA........................................ 88

CORDLESS FILTER MACHINE............................ 84

DIXON HOMES................................................... 83

EUROPCAR........................................................ 81

CORE9 FITNESS........................................... 21, 95

DL COFFEE......................................................... 89

EVENT PHOTOGRAPHY.COM............................ 99

CORPORATE THEATRE.................................... 116

DLA PHILLIPS FOX........................................... 120

EVERALLS DFK................................................. 114

COSOFF CUDMORE KNOX.............................. 119

DMAW............................................................... 120

EWORKS............................................................ 88

COST LESS PLANTS........................................ 102

DMC DIGITAL.................................................... 115

EXA WEB SOLUTIONS........................................ 97

COST REDUCTION ANALYSTS................... 84, 116

DOCUMENT MANAGEMENT SOLUTIONS.......... 84

EXALT 4TH PARTY SOLUTIONS....................... 116

COUNTRY CHICKEN.......................................... 94

DOGTECH........................................................... 99

EXOLVO.............................................................. 84

COURIERS PLEASE............................................ 87

DOGUE FRANCHISING....................................... 99

EXPENSE REDUCTION ANALYSTS..................... 80

COVERALL CLEANING CONCEPTS................... 86

DOLLAR CURTAINS.......................................... 102

EXPLORE & DEVELOP........................................ 85

CRAVE COMMUNICATIONS............................. 104

DOME COFFEES AUSTRALIA............................. 91

EXPRESS BOOKKEEPING.................................. 80

CRAZY CANDLES............................................... 96

DOMINION COLANCO PRINT GROUP............. 115

EZYACCOUNTS.................................................. 80

CREATIVE BREW MARKETING AND DESIGN... 115

DOMINO’S PIZZA................................................ 94

EZYPAYROLL.................................................... 116

CREATIVE BY DESIGN...................................... 100

DON’T FRET PET!............................................... 99

F45 TRAINING..................................................... 95

CREATIVE COMPUTING..................................... 87

DONUT KING...................................................... 93

FAB CLEANING SERVICES................................. 86

CREATIVE DESIGN........................................... 116

DOWNINGS LEGAL.......................................... 120

FAB SAO........................................................... 118

CRECER CONSULTING.................................... 117

DR BOOM........................................................... 87

FAIR DINKUM SHEDS......................................... 83

CREEPY CRAWLEY PEST CONTROL................. 86

DR PC................................................................. 87

FANCY FILLINGS................................................ 94

CREMA ESPRESSO............................................ 89

DREAM DOORS.................................................. 83

FANTASTIC LIGHTING........................................ 84

CREPE AFFAIR.................................................... 98

DRUMMOND GOLF SHOPS............................. 102

FAST EDDY’S CAFÉ............................................ 89

CRESTCOM MANAGEMENT TRAINING............. 88

DRYMASTER CARPET CLEANING..................... 86

FASTA PASTA PTY LTD....................................... 91

CROISSANT EXPRESS....................................... 94

DUPLEX CLEANING MACHINES......................... 86

FASTWAY COURIERS............................ IFC, 84, 98

CRUST GOURMET PIZZA BAR........................... 94

DW FOX TUCKER ............................................ 120

FC BUSINESS SOLUTIONS.............................. 117

CTA AUSTRALIA............................................... 116

DYMOCKS........................................................ 102

FEINAUER & ASSOCIATES............................... 120

CULLEN BABINGTON HUGHES....................... 119

EAGLE BOYS DIAL-A-PIZZA............................... 94

FERGUSON CANON ........................................ 120

CUPA NUTZ...................................................... 104

EARTHBORN.................................................... 102

FERGUSON PLARRE BAKEHOUSES ................ 89

CURVES INTERNATIONAL.................................. 95

EASYWAY AUSTRALIA........................................ 89

FERNWOOD WOMEN’S HEALTH CLUBS........... 95

ECHOICE............................................................ 80

FFRENCH LEGAL.............................................. 120

CURWOODS LAWYERS................................... 119 CUSTOM CAR CARE.......................................... 81 CUSTOM HOSPITALITY SYSTEMS............. 89, 121 DAIMLER FLEET MANAGEMENT...................... 116

ECO PEST CONTROL......................................... 96

FIBRENEW INTERNATIONAL LTD....................... 98

ECOMIST AUSTRALIA PTY LTD.......................... 86

FIFO CAPITAL AUSTRALIA............................ 40, 80

ECOSMART HOT WATER................................. 104

FILTAFRY............................................................. 98

EDWARDS MARSHALL PTY LTD...................... 114

FINANCIAL MANAGEMENT WORKS................ 114

EFM HEALTH CLUBS.......................................... 95

FIND IT SMART FRANCHISING........................... 84

EGNATIUM........................................................ 116

FINEST ALTERATIONS........................................ 87

ELECTRODRY..................................................... 86

FINLEASE.......................................................... 114

DAVID LEGAL.................................................... 120

ELITE CARPET DRY CLEANING ........................ 96

FIRST CLASS ACCOUNTS ................................ 80

DAVID REID HOMES........................................... 83

ELLA BACHE................................................ 48, 82

FIRST CLASS CAPITAL....................................... 80

DAISY H2O DRY CLEANING............................... 87 DALY INTERNATIONAL..................................... 121 DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS........................................ 102

131

index

132

FISHER & PAYKEL............................................... 98

GAMEKING AUSTRALIA................................... 104

ACCOUNTANTS................................................ 114

FISHER CARTRIGHT & BERRIMAN................... 120

GAMES 2 U......................................................... 88

HAIR 4 BRIDES................................................... 82

FITCHIPS............................................................ 94

GAMETRADERS................................................ 102

HAIRCHOICE.................................................... 102

FITNESS ENHANCEMENT.................................. 95

GARLO’S PIES.................................................... 89

HAIRDRESSERS ON THE MOVE........................ 98

FITNESS MATTERS............................................. 95

GASPOWER........................................................ 81

HAIRFREE........................................................... 82

FIVE DOGS......................................................... 94

GEE WHIZZ COMPUTERS.................................. 87

HAIRHOUSE WAREHOUSE.................. 31, 95, 102

FIXZIT AUSTRALIA.............................................. 81

GEEKS ON CALL ............................................... 87

HALL & WILCOX............................................... 120

FLANNERYS NATURAL GROCERS..................... 93

GELARE ............................................................. 89

FLASH MORFFEW PHOTOS............................... 99

GELATINO........................................................... 93

HANNAFORD - SEED PROTECTION SPECIALIST........................................................ 96

FLIGHT EXPERIENCE.......................................... 88

GELATISSIMO .................................................... 93

HAN’S CAFE....................................................... 90

FLIP OUT – TRAMPOLINE ARENA PTY LTD........ 85

GEOWASH.......................................................... 81

HARCOURTS ................................................... 100

FLIPPIN’ FRESH SEAFOOD................................ 98

GET THREADED................................................. 82

HARDWARE2SITE............................................... 83

FLOWER AND HART . ...................................... 120

GFC CAFÉ........................................................... 94

HARRY’S CAFÉ DE WHEELS.............................. 90

FLOWER POWER............................................... 97

GLASS ART AUSTRALIA..................................... 85

HARVEY WORLD TRAVEL ............................... 104

FLOWERS BY FRUIT......................................... 102

GLASS TECHNOLOGY ...................................... 81

HAYES KNIGHT................................................. 114

FLUIDRIVE AUTOMATIC TRANSMISSIONS......... 81

GLOBAL GOSSIP................................................ 87

HEADMARK...................................................... 115

FLUX CREATIVE................................................ 115

GLOBAL SAFE TECHNOLOGIES AUSTRALIA..... 83

HEALTHY HABITS............................................... 94

FOODCO GROUP............................................... 93

GLORIA JEAN’S COFFEES................................. 89

HEALTHY INSPIRATIONS.................................... 96

FOODWORKS................................................... 102

GO GECKO PROPERTY SALES........................ 100

HEALTHY LIFE.................................................. 102

FOOTBALL STAR ACADEMY.............................. 85

GO LOANS........................................................ 102

FORDHAM BUSINESS ADVISORS.................... 114

GO PRIVATE...................................................... 100

HELEN O’GRADY CHILDREN’S DRAMA ACADEMY . ........................................................ 88

FORMALWEAR EXPRESS................................... 98

GO SUSHI........................................................... 94

FORTUNE PLUS................................................. 96

GODFREYS....................................................... 102

HELLO HARRY.................................................... 91 HENNY PENNY HATCHING................................ 85 HERTZ AUSTRALIA........................................... 100

FORTY WINKS ................................................. 102

GOGETTA......................................................... 118

FOUNDATION WORKS ...................................... 81

GOLD’S GYM...................................................... 95

FOUR SEASONS GUTTER PROTECTION........... 96

GOLDEN FRIED CHICKEN.................................. 94

FOX MOWING..................................................... 97

GOLDEN NUTS FRANCHISING........................... 93

FRAMECOR........................................................ 99

GOOD BUSINESS CONSULTING...................... 116

FRANCHISE ADVISORY CENTRE..................... 117

GOOD GAMES.................................................. 102

FRANCHISE CENTRAL..................................... 117

GOODYEAR AUTOCARE.................................... 81

FRANCHISE COUNCIL OF AUSTRALIA............ 121

GOOP GUYS....................................................... 83

FRANCHISE INSURANCE................................... 84

GRACEFUL SOLUTIONS ................................. 116

FRANCHISE LEGAL.......................................... 120

GRAHAMS GARDEN CARE................................ 97

FRANCHISE RELATIONSHIPS INSTITUTE......... 117

GRAHAMS HOME CLEANING CARE.................. 86

FRANCHISE SIMPLY......................................... 117

GRANITE TRANSFORMATIONS.......................... 83

FRANCHISE SYSTEMS GROUP........................ 117

GRANT THORNTON......................................... 114

HOLISTIC GROUP............................................... 82

FRANCHISE WORKS........................................ 117

GRASSHOPPER SOCCER.................................. 85

HOME ENTERTAINMENT EXPRESS................. 100

FRANCHISEE SUCCESS................................... 117

GRECH PARTNERS SOLICITORS..................... 120

HOME ICE CREAM............................................. 98

FRANCHISING INTERNATIONAL....................... 117

GREEN CLEEN................................................... 86

HOME INSTEAD SENIOR CARE.......................... 96

FRANCK PROVOST............................................ 95

GREENBIZCHECK.............................................. 96

HOME SERVICE PROFESSIONALS ................... 97

FRANDATA........................................................ 116

GREY ARMY MANAGEMENT.............................. 96

HOME SORTED!................................................. 97

FRANKLYN SCHOLAR...................................... 121

GRIFFITH BUSINESS SCHOOL......................... 121

HORSELAND.................................................... 102

FREECHOICE STORES..................................... 102

GRILL’D – HEALTHY BURGERS.......................... 91

HOSEMASTERS INTERNATIONAL...................... 98

FREEDOM FURNITURE..................................... 102

GRINNERS CATERING........................................ 98

HOTONDO HOMES............................................ 83

FREEDOM TAXATION SERVICES...................... 114

GRIP GUARD...................................................... 83

HOUSE............................................................. 102

FREELEASE COPIERS...................................... 121

GROUP SEVEN FRANCHISING......................... 117

HOUSE GURU.................................................... 99

FRENCHAMS INDOOR PLANT HIRE................. 100

GROUT PERFECT............................................... 83

HOUSEMAIDS FRANCHISES.............................. 86

FRITZ GELATO.................................................... 93

GROUT PRO....................................................... 83

HOUSEPROUD CLEANING................................. 86

FROGS HOUSE WASHING................................. 86

GSM LAWYERS................................................ 120

HOUSEWORK HEROES...................................... 97

FRONTLINE RECRUITMENT GROUP . ............... 88

GUAVA BEAN ESPRESSO BAR.......................... 89

HOUSPECT FRANCHISING SYSTEMS............... 83

FRUIT PROPERTY............................................. 100

GUTTER-VAC...................................................... 96

HOWARD RICH & ASSOCIATES....................... 115

FRUITION TUITION.............................................. 88

GYMBAREE........................................................ 85

HOWARDS STORAGE WORLD......................... 102

FRUIZBERRY...................................................... 91

GYMBAROO....................................................... 85

HR CENTRAL.................................................... 116

FUSE................................................................. 115

H&R BLOCK........................................................ 80

HR COACH......................................................... 85

G4 GUITAR SCHOOLS........................................ 88

HAARSMA LAWYERS....................................... 120

HUDSONS COFFEE............................................ 90

GADENS LAWYERS.......................................... 120

HAINES NORTON CHARTERED

HUNGRY JACK’S................................................ 94

HEY DEE HO MUSIC........................................... 88 HI HO CLEAN AND GARDEN.............................. 97 HI SPEED INTERNET KIOSKS............................. 97 HIDOW AUSTRALIA............................................ 96 HILL ROGERS . ................................................ 117 HIP POCKET WORKWEAR & SAFETY.............. 104 HIRE A HUBBY................................................... 96 HIRE A TRADESMAN.......................................... 98 HIRE FOR BABY............................................... 100 HOG’S BREATH CAFÉ........................................ 91 HOLDING REDLICH ......................................... 120

HUNT & HUNT.................................................. 120

JIM’S CAR CLEANING........................................ 81

KENNY’S CARDIOLOGY................................... 102

HWL EBSWORTH ............................................ 120

JIM’S CARPET CLEANING.................................. 86

KEY RETURNS.................................................... 85

HYDRODOG MOBILE DOG GROOMING............ 99

JIM’S CLEANING................................................ 86

KFC..................................................................... 94

HYDROKLEEN.................................................... 86

JIM’S COMPUTER SERVICES............................. 87

KICK! JUICE BARS.............................................. 93

HYPOXI AUSTRALIA........................................... 96

JIM’S CONCRETE CUTTING............................... 83

KIDS KORNER.................................................... 88

I CAN READ........................................................ 88

JIM’S DIGGERS.................................................. 83

KIESER TRAINING CENTRES............................. 96

IAN DIFFEN THE TYRE FACTORY (WA)............... 81

JIM’S ELECTRICAL........................................... 104

KINDY DANCE TIME........................................... 86

IBALANCE BUSINESS INSTITUTE....................... 85

JIM’S FENCING................................................... 83

KING INSURANCE BROKERS........................... 118

IBS INFOTECH.................................................. 116

JIM’S GLASS.................................................... 104

KING OF THE PACK . ....................................... 102

ICMI.................................................................... 85

JIM’S MOWING................................................... 97

KINGS................................................................. 99

ICON VISUAL MARKETING............................... 116

JIM’S PAINTING.................................................. 83

KIP MCGRATH EDUCATION CENTRES ............. 88

ICPRINT AND DESIGN........................................ 99

JIM’S PAVING..................................................... 84

KLEENIT.............................................................. 87

IGA.................................................................... 102

JIM’S PERGOLAS............................................... 84

KOALA KRANE................................................. 104

IMAGE GROUP................................................... 85

JIM’S PEST CONTROL....................................... 98

KRNETA BUILDING SURVEYORS..................... 116

IMPRESSIONABLE KIDS..................................... 85

JIM’S PLUMBING.............................................. 104

KWIK KERB......................................................... 97

IN.CUBE8R GALLERY....................................... 102

JIM’S POOL CARE.............................................. 99

KWIK KOPY AUSTRALIA..................................... 99

INBLOOM FLORIST........................................... 102

JIM’S PRESSURE CLEANING............................. 86

LA PORCHETTA............................................ 12, 92

INDEPENDENT PROPERTY INSPECTIONS...... 100

JIM’S ROOFING.................................................. 84

LAC LAWYERS SERVICE.................................. 120

INDIA AT HOME.................................................. 93

JIM’S SECURITY DOORS................................. 104

LAING AND SIMMONS REAL ESTATE.............. 100

INFORMATEL.................................................... 115

JIM’S SHADE SAILS........................................... 84

LAS OLAS........................................................... 93

INK ON THE RUN................................................ 98

JIM’S SKIP BINS............................................... 100

LASER CLINICS AUSTRALIA.............................. 83

INKSPOT........................................................... 102

JIM’S SOLAR.................................................... 104

LASER PLUMBING AND ELECTRICAL................ 84

INKY FEET.......................................................... 85

JIM’S TEST AND TAG......................................... 88

LATTE CARTELLE............................................... 90

JIM’S WINDOW CLEANING................................ 87

LATTOUF HAIR SPA............................................ 95

JIM’S WINDSCREENS........................................ 98

LAUBMAN AND PANK...................................... 102

JIM’S BATH SURFACING.................................... 96

LAVA COFFEE............................................... 58, 90

JIM’S BOOKKEEPING......................................... 80

LAWLER CHARTERED ACCOUNTANTS........... 114

JIM’S COMPUTER SERVICES............................. 96

LCL FUN LANGUAGES....................................... 88

JIM’S DOG WASH............................................... 99

LEADERSHIP MANAGEMENT AUSTRALIA......... 85

INSITE DATA SOLUTIONS................................. 121 INSPECT MY HOME......................................... 100 INSPIRATIONS PAINT........................................ 102 INSURANCE MADE EASY................................. 118 INTERCEPT......................................................... 85 INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT................................................. 121

JIM’S ELECTRICAL............................................. 96

LEASEEAGLE.................................................... 116

INXPRESS . ........................................................ 85

JIM’S FINANCE PROFESSIONALS...................... 80

LEASING INFORMATION SERVICES ................ 116

IP PARTNERSHIP.............................................. 120

JIM’S FLOORS.................................................... 83

LEIGH ADAMS ................................................. 120

IP SOLUTIONS INTERNATIONAL...................... 116

JIM’S PEST CONTROL....................................... 97

LEMONTREE MARKETING............................... 115

IRON ON TIME, THE IRON MAN......................... 87

JIM’S POOL CARE.............................................. 97

LENARD’S CHICKEN.......................................... 93

IWS AUSTRALIA................................................ 116

JIM’S SKIP BINS................................................. 84

LEWIS HOLDWAY ............................................ 120

J J RIBA & COMPANY SOLICITORS................. 120

JIM’S TREES....................................................... 97

LIFECARE HEALTH............................................. 96

JAMAICA BLUE CAFE......................................... 90

JOHN BRENNAN HAIR FRANCHISING............... 95

LIGHTSOUNDS .................................................. 88

JAMES’ HOME SERVICES.................................. 86

JOHNNO’S CAMPER TRAILERS....................... 100

LINK BUSINESS FRANCHISING........................ 116

JANI-KING AUSTRALASIA.................................. 86

JOSEPH DAHDAH & CO UNIFORMS................ 116

LIQUID STATE................................................... 118

JAN-PRO CLEANING SYSTEMS......................... 86

JUMBO INFLATABLES........................................ 85

LISTEN TO READ................................................ 86

JAX TYRES......................................................... 81

JUMP! SWIM SCHOOL....................................... 85

LISTON LANDERS............................................ 114

JAYMAK - FOOD & BEVERAGE REFRIGERATION................................................. 85

JUMPING J-JAYS CASTLES & SLIDES............... 85

LITERACY CIRCLE.............................................. 88

JUST CUTS......................................................... 95

LITTLE IMAGES................................................... 99

JC UNIQUE BEAUTY AND LASER CLINIC.......... 82

JUST LASHES ................................................... 82

LITTLE KICKERS................................................. 86

JDL STRATEGIES.............................................. 100

K2 RECRUITMENT.............................................. 88

LOCAL APPLIANCE RENTALS.......................... 100

JEJAK GRAPHICS...................................... 72, 116

KANKLEAN......................................................... 87

LOCAL TREE CARE............................................ 97

JESTERS............................................................. 94

KARL CHEHADE DRY CLEANING....................... 87

LODHIA LAWYERS........................................... 120

JETSET TRAVELWORLD GROUP..................... 104

KARMAN GROUP............................................. 118

LOGIRO WEALTH SOLUTIONS......................... 114

JETTS FITNESS 24/7.......................................... 96

KEEN TO CLEAN GROUP................................... 87

LOGOVISION.................................................... 116

JEUNESSE GLOBAL........................................... 82

KEEP LEFT PR.................................................. 116

LOLLIPOP’S PLAYLAND & CAFE........................ 86

JIM’S ANTENNA’S............................................ 104

KELLS THE LAWYERS...................................... 120

LOLLYPOTZ........................................................ 96

JIM’S BATH RE-SURFACING.............................. 97

KELLY AND CO ................................................ 120

LONELY PETS CLUB........................................... 99

JIM’S BIN CLEANING.......................................... 86

KELLY HAZEL QUILL . ...................................... 120

LOOKSMART ALTERATIONS.............................. 87

JIM’S BLIND CLEANING..................................... 86

KELLY SPORTS................................................ 102

LORD OF THE FRIES.......................................... 93

JIM’S BUILDING INSPECTIONS.......................... 83

KEMP STRANG . .............................................. 120

LOYALTY PRINT.................................................. 99

JIM’S BUILDING MAINTENANCE........................ 83

KENKLEEN WINDOW CLEANING....................... 87

LUXAFLEX – HUNTER DOUGLAS..................... 102

133

index

134

LYNCH ANDREWS . ......................................... 120

MILLS OAKLEY ................................................ 121

NEW LIFE REPAIR SERVICES............................. 81

LYNN’S LEARNING............................................. 88

MIL-TEK WASTE SOLUTIONS............................. 85

NEW YORK SLICE PIZZARIA.............................. 94

M & K LAWYERS............................................... 120

MILWARD DORAN............................................ 116

NEW ZEALAND NATURAL.................................. 93

M2 COMMANDER............................................... 85

MINC SERVICES................................................. 97

NICOLE LEGGAT AND ASSOCIATES ............... 121

MACQUARIE FRANCHISE SYSTEMS............... 117

MIND ATLAS..................................................... 121

NIGHTOWL CONVENIENCE............................... 93

MAD MEX FRESH MEXICAN GRILL.................... 94

MIND GAMES................................................... 102

NISSAN MOTOR COMPANY............................... 81

MADAM GLAMOUR............................................ 83

MINI MAESTROS................................................ 86

NO WET WATERLESS CARCLEAN..................... 81

MADE IN JAPAN............................................... 102

MINICARDS........................................................ 81

NOODLE BOX..................................................... 94

MADGWICKS LAWYERS.................................. 120

MINIMEE – BABIES AND KIDS............................ 86

NOQ.................................................................... 97

MAESTRO HAIRDRESSING................................ 95

MINIT AUSTRALIA PTY LTD – MISTER MINIT.... 102

NOQ MOBILE ORDERING................................. 118

MAGGIES KITCHEN STORE............................. 102

MINI-TANKERS AUSTRALIA................................ 81

NORMAN CONNELL ADVERTISING................. 115

MAGIC HAND CARWASH................................... 81

MINTER ELLISON ............................................ 121

NORTON ROSE................................................ 121

MAGNETITE WINDOW COVERS......................... 97

MINUTEMAN PRESS.......................................... 99

NOSE TO TAIL DOGWASH................................. 99

MAIL PLUS PTY LTD........................................... 85

MISTER PLY&WOOD........................................... 84

NOVUS AUSTRALIA............................................ 82

MAILBOX ETC (AUSTRALIA AND N.Z)................ 99

MITCHELL COMMUNICATION GROUP............. 115

NRG LEGAL...................................................... 121

MAILPOST.......................................................... 81

MJW................................................................. 116

NT CONVENTION BUREAU.............................. 116

MANNINGS AV.................................................... 97

MLN - MOBILE LAPTOPS AND NOTEBOOKS.................................................... 102

NUMBERWORKS’NWORDS AUSTRALIA........... 88

MANTRA GROUP.............................................. 116 MARIES PIZZA.................................................... 94

MOBILE AUTO HOSES....................................... 81

OCEAN MASTER INTERNATIONAL..................... 94

MARKET MINDS............................................... 118

MOBILE FILTRATION SERVICES......................... 98

OE DESIGN....................................................... 118

MARKETING AND BRANDING COMPANY........ 115

MOBILE HOSEFIXERS........................................ 98

OFFICEMAX........................................................ 85

MARRS CURTAINS, BLINDS & SHUTTERS........ 97

MOBILE PLASTIC & VINYL REPAIRS.................. 81

OLIVER’S REAL FOOD........................................ 94

MARS VENUS COACHING.................................. 88

MOBILE TEST ‘n’ CAL......................................... 88

OMC CONNECT............................................... 115

MARSH AND MAHER................................... 1, 120

MOEVENPICK ICE CREAM................................. 94

ONE FOR MEN.................................................... 83

MARSHALLS & DENT....................................... 120

MORTGAGE CHOICE......................................... 80

OPORTO FRANCHISING..................................... 94

MARY RYAN’S.................................................. 102

MORTGAGE HOUSE........................................... 80

OPPOSITE LOCK................................................ 82

MAS TAX ACCOUNTANTS.................................. 80

MOTIVITY FRANCHISING.................................... 81

OPSM............................................................... 102

MASTERCARE FRANCHISING............................ 87

MOUNTAIN DESIGNS......................................... 96

OPTIMUM ASSURANCE GROUP...................... 114

MATCHBOX...................................................... 102

MOVIEMATE AUSTRALASIA............................. 104

ORDERMATE.................................................... 121

MATTHEWSFOLBIGG....................................... 120

MPM MARKETING SERVICES.......................... 116

ORDIUM............................................................ 118

MATTRESSKLEEN AUSTRALIA........................... 97

MR RENTAL...................................................... 100

ORGANISE INTERNET...................................... 115

MAXXAM COMPUTER SYSTEMS..................... 118

MR TAX REFUND................................................ 80

OUTBACK JACKS BAR & GRILL......................... 92

MAYNARD IMAGING......................................... 115

MR WOW............................................................ 87

OUTSIDE CONCEPTS......................................... 84

MBE BUSINESS SERVICE CENTRES................. 85

MRS FIELDS BAKERY CAFÉ . ............................ 93

OVEN & BBQ CLEANING.................................... 98

MBT FOOTWEAR................................................ 87

MSI TAYLOR BUSINESS SERVICES.................. 114

OVEN FAIRY........................................................ 87

MCDONALD’S AUSTRALIA................................. 94

MSP PHOTOGRAPHY......................................... 99

OVENCLEAN....................................................... 87

MCINNES WILSON LAWYERS.......................... 121

MST LAWYERS................................................. 121

OVENU................................................................ 87

MCLAUGHLINS................................................. 120

MUFFIN BREAK BAKERY CAFE.......................... 90

OZ BIN CLEANING.............................................. 87

MCLEAN DELMO BENTLEYS........................... 114

MURFETT LEGAL.............................................. 121

OZ DESIGN FURNITURE................................... 102

MCMAHON FEARNLEY.................................... 121

MURRAY PEST & WEED CONTROL................... 97

OZERENTALS................................................... 100

MCW LAWYERS............................................... 121

MUZZ BUZZ........................................................ 90

OZIFIT................................................................. 96

MEDIA M GROUP............................................. 115

NAILSNOW.COM.AU........................................... 83

OZSPY.............................................................. 102

MEDIACOM AUSTRALIA................................... 115

NANDO’S AUSTRALIA........................................ 92

OZZY TYRES....................................................... 82

MEGASEALED BATHROOMS............................. 84

NANOTEK CAR CLEANING................................ 81

PACE LAWYERS............................................... 121

MENDABATH...................................................... 84

NARELLAN POOLS............................................. 99

PACK&SEND..................................................... 102

META MANAGEMENT SOLUTIONS.................. 121

NATIONAL AUSTRALIA BANK........................... 115

PACNET............................................................ 116

METRO TILES................................................... 102

NATIONAL DRONES........................................... 98

PALEO CAFÉ....................................................... 90

METRODOGS..................................................... 99

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB)............................................... 118

PAMPERED PUP................................................. 99

METROPOLITAN SHREDDING SERVICE............ 85 MEYER VANDENBERG .................................... 121

NATIONAL SALES ACADEMY........................... 121

PARADISE SHADE UMBRELLA’S........................ 97

MICHEL’S PATISSERIE........................................ 90

NATRAD RADIATORS & AUTO AIR..................... 81

PARAFFINE....................................................... 102

MICHELS WARREN.......................................... 115

NEC.................................................................. 118

PARASERVE CLEANING SERVICES................... 87

MICRONET SYSTEMS...................................... 118

NETCOMM........................................................ 118

PARASOL EMT.................................................. 121

MICROWAVE SAFETY SYSTEMS........................ 88

NETSTARTER.................................................... 118

PARK FIRST HOME LOANS................................ 80

MIDAS AUTO...................................................... 81

NETWORK CAR & TRUCK RENTALS................ 100

PARTY PLUS....................................................... 89

MIDDLETONS................................................... 121

NEW LEVEL PERSONAL TRAINING STUDIOS.... 96

PAWS PET SITTERS........................................... 99

NUTSHACK......................................................... 93

PANAROTTI’S..................................................... 92

PCL LAWYERS................................................. 121

PURE HEALTH CLUBS........................................ 96

ROBERT JAMES SOLICITORS.......................... 121

PEDDERS SUSPENSION.................................... 82

PURE+NATURAL................................................ 94

ROBERTS LEGAL............................................. 121

PENDRAGON...................................................... 85

PUREPROTECT.................................................. 97

ROCK STAR FOR A DAY............................... 88, 89

PEOPLEINSITE ................................................ 118

PY FENCING....................................................... 84

ROCKET SCIENCE STRATEGIC SERVICES...... 115

PEOPLOGICA................................................... 121

QUEST APARTMENT HOTELS............................ 97

RODNEY WAYNE HAIRDRESSING...................... 95

PERSONALISED PET.......................................... 99

QUICK COLOURPRINT.COM.AU......................... 99

ROOF SEAL........................................................ 84

PET CAFE........................................................... 99

QUICKLOCK PARTITIONS................................... 84

ROSE CORPORATE.......................................... 114

PET MOBILE....................................................... 99

R&W REAL ESTATE........................................... 100

PETS GALORE.................................................... 99

RAINE & HORNE............................................... 100

ROYAL COPENHAGEN ICE CREAM CONE CO. ......................................................... 93

PETS PANTRY.................................................... 99

RAMP HOLDINGS............................................. 116

PETSTOCK......................................................... 99

RAMS FINANCIAL GROUP.................................. 80

RUSH HOUR AUSTRALIA................................... 96

PICK N SAVE AUSTRALIA................................... 81

RAPPORT CLEANING SERVICES....................... 87

RUSSELL KENNEDY SOLICITORS................... 121

PIE FACE............................................................. 90

RASHAYS CAFÉ & RESTAURANT....................... 92

RUST FREE (AUSTRALIA)................................... 82

PINSOURCE....................................................... 81

RAW ENERGY CAFÉ........................................... 90

RYCO 24•7......................................................... 82

PIPER ALDERMAN............................................ 121

RAY WHITE REAL ESTATE................................ 100

S & K CANDY BUFFET BARS.............................. 89

PIRTEK FLUID SYSTEMS.................................... 82

RE/MAX AUSTRALIA......................................... 100

S2i..................................................................... 117

PITNEY BOWES SOFTWARE............................ 121

REACH LOCAL................................................. 119

SACKO TECHNOLOGY....................................... 87

PIXIFOTO & PORTRAIT PLACE........................... 99

READ AND EXCEED............................................ 88

SACO TECHNOLOGY....................................... 119

PIZZA CAPERS................................................... 94

READY STEADY GO KIDS................................... 86

SAFETYQUIP..................................................... 104

PIZZA HUT ......................................................... 94

READY STEADY PRINT....................................... 99

SALON EXPRESS............................................... 95

PIZZA TEMPTATIONS.......................................... 94

REAL ESTATE INVESTAR.................................. 100

SALSA’S FRESH MEX GRILL.............................. 94

PJK PARTY HIRE................................................ 89

REALESTATE IT................................................. 119

SALSAS MEX FRESCAS!.................................... 93

PKF................................................................... 114

RECRUIT SHOP................................................ 116

SANDPIT PHOTOS.............................................. 99

PLASTER FUN HOUSE....................................... 86

RECRUITMENT VISION....................................... 85

SARPINO’S PIZZERIA......................................... 94

PLATINUM ELECTRICAL CONTRACTORS........ 104

RED BUILDING................................................... 84

SCAN CONVERSION SERVICES......................... 85

PLUS FITNESS 24/7........................................... 96

RED CHIP LAWYERS........................................ 121

SCHNITZ FRANCHISING..................................... 94

PMA SOLUTIONS............................................... 85

RED DAY COACHING......................................... 88

SCROOZ........................................................... 104

POINT B ADVERTISING & DESIGN................... 115

RED ENERGY PROMOTIONS............................. 99

SECRETARY.COM.AU......................................... 85

POLE DIVAS...................................................... 100

RED ROCK NOODLE BAR.................................. 94

SELECT CLEANING............................................ 82

POOLWERX........................................................ 99

RED ROOSTER................................................... 94

SENIOR HELPERS – AUSTRALIA........................ 97

POSITIVE TRAINING SOLUTIONS..................... 121

REDCAT........................................................ 2, 121

SENOR PAELLA CATERING................................ 89

POSTNET...................................................... 85, 99

REDCLEAN ........................................................ 87

SERVICE INTEGRITY......................................... 117

POWERFRONT ONLINE SUCCESS.................... 85

REFACEIT............................................................ 97

SHAPE SHOPFITTERS . ................................... 117

PRD NATIONWIDE PTY LTD.............................. 100

REGAL MATTRESS........................................... 102

SHAPLAND SWIM SCHOOLS............................. 88

PRECIOUS CARGO............................................ 86

RELOAD CONSULTING..................................... 117

SHAVER SHOP................................................. 102

PRECISION BADGES.......................................... 85

RENT 2 OWN CARS AUSTRALIA........................ 82

SHE FITNESS...................................................... 96

PREGGI BELLIES................................................ 96

RENT THE ROO................................................ 101

SHED BOSS........................................................ 84

PRESSE CAFÉ.................................................... 90

RENT WITH STYLE........................................... 101

SHEDS N HOMES............................................... 84

PRETZEL WORLD............................................... 94

RESI MORTGAGE CORPORATION..................... 80

SHEDS N MORE............................................... 102

PRICE ATTACK................................................. 102

RESICERT PROPERTY INSPECTIONS.............. 100

SHERPA GROUP.............................................. 118

PRICE WATERHOUSE COOPERS..................... 118

RESIDENTIAL GARAGE DOORS......................... 84

SHERPA SKIDS................................................... 86

PRIMAL PANTRY................................................ 93

RESSLEEP.......................................................... 96

SHIFT 8............................................................. 121

PRINTING BRISBANE....................................... 121

RESTORED BEAUTY GETAWAYS....................... 83

SHINE HAND CAR WASH................................... 82

PRISM SOLUTIONS.......................................... 119

RESULTS 9 LASER CLINIC................................. 83

SHINE IT STAINLESS.......................................... 98

PRISTINE WATER SYSTEMS.............................. 98

RESUMES FOR RESULTS................................... 88

SHINGLE INN CAFES.......................................... 92

PRO DIVE............................................................ 88

RESURG GROUP.............................................. 118

SHOPINSURANCE.COM.AU............................. 118

PRO-AXLE AUSTRALIA....................................... 82

RETAIL DOCTOR GROUP................................. 118

SHOWER SURGEON........................................ 104

PROFESSIONAL ADVANTAGE SERVICE........... 119

RETAIL E-VIRONMENT...................................... 118

SIGN*A*RAMA................................................... 103

PROFESSIONAL OUTSOURCE SOLUTIONS.... 119

RETAIL EXPRESS.............................................. 121

SIGNS ON THE MOVE...................................... 103

PROFESSIONALS SERVICE CENTRE............... 100

REVIVE CARPET DYEING................................... 87

SIGNWAVE........................................................ 103

PROMOTEM..................................................... 115

REVIVE PROJECTS........................................... 115

SILVER CHEF ................................................... 118

PROSELL............................................................ 88

REVOLUTION CD.............................................. 102

SIMPLY HELPING................................................ 97

PROTECT-A-WINDOW........................................ 84

RICHARDSON AND WRENCH.......................... 100

SKEWERZ KEBABZ............................................ 93

PROVENDER VENDING.................................... 104

RIDDELL CLARE CONSULTING........................ 119

SKIN NATURELLE............................................... 83

PUMA ENERGY................................................ 102

RISK STRATEGIES............................................ 121

SLATER & GORDON......................................... 121

PURATAP PTY LTD.............................................. 87

ROBBINS WATSON.......................................... 121

SLEEPY’S ........................................................ 102

RP VENDING..................................................... 104

135

index

SMALL FISH BUSINESS COACHING.......... 85, 117

SUMOSALAD...................................................... 94

THE FRANCHISE WHISPERER......................... 118

SMALLPRINT...................................................... 98

SUNBELT BUSINESS BROKERS........................ 85

THE FRENCHAMS GROUP............................... 101

SMALLPRINT AUS & NZ..................................... 86

SUNSHINE KEBABS........................................... 94

THE INK SHOP................................................. 103

SMART CUTS..................................................... 95

SUPANEWS...................................................... 103

THE INTERFACE FINANCIAL GROUP................. 80

SMART FRANCHISE......................................... 118

SUPER CLEAN.................................................... 87

THE IRONING ELF.............................................. 98

SMART OHS..................................................... 121

SUPER SHOWER SEAL...................................... 97

THE JOLLY MILLER CAFÉ................................... 90

SMARTLINE........................................................ 80

SUPERFINISH EXPRESS ................................... 82

THE LEATHER & VINYL DOCTOR....................... 87

SMITH & SONS RENOVATIONS & EXTENSIONS................................................... 84

SUPERGEEK.COM.AU........................................ 87

THE MATTRESS SUPERMARKET..................... 103

SUPERIOR SERVICE......................................... 121

THE MELTING POT............................................. 92

SUSTAINABLE DIRECTIONS............................... 84

THE MINDERS.................................................... 97

SWAAB ATTORNEYS........................................ 121 SWEAR WORDS............................................... 115

THE MISSING LINK NETWORK INTEGRATION................................................... 119

SMOOTHIE FACTORY......................................... 93 SNAP ................................................................. 99 SNAP FITNESS AUSTRALIA................................ 96 SNAP-ON TOOLS................................... 16, 82, 98

SWIFTPOS........................................................ 121

THE NATURAL WAY............................................ 83

SNOOZE....................................................IBC, 102

SWIMART........................................................... 99

THE ORIGINAL POSTER COMPANY................. 103

SOCCAJOEYS.................................................... 86

SWITCH BUSINESS............................................ 85

THE POULTRY PLACE........................................ 94

SOCCER TIME KIDS........................................... 86

SYNERGY BUSINESS CENTRES................ 85, 117

THE REAL LEARNING EXPERIENCE........... 88, 121

SOFT STONE SCULPTURES.............................. 97

SYRON............................................................. 119

THE REALISE GROUP...................................... 117

SOL HOME IMPROVEMENTS............................. 84

TABATINGA......................................................... 86

THE RED REPUBLIC......................................... 115

SOLOMONS FLOORING................................... 102

TACO BILL MEXICAN RESTAURANTS................ 92

THE SHED COMPANY........................................ 84

SOTHERTONS.................................................. 114

TAILORMAID COMMUNICATIONS.................... 117

THE SMOOTHIE FACTORY................................. 94

SOUL ORIGIN..................................................... 94

TALBOT OLIVIER............................................... 121

THE SPORTING GLOBE..................................... 92

SOURCELINX.................................................... 115

TAMAWOOD HOMES.......................................... 84

THE TARTAN GROUP....................................... 114

SPANISH DOUGHNUTS...................................... 89

TAPS’N TOILETS................................................. 97

THE TYRE FACTORY.......................................... 82

SPANLINE HOME ADDITIONS............................ 84

TARGET TRAINING..................................... 88, 121

THEBESTOF....................................................... 85

SPAR AUSTRALIA............................................... 93

TASTE OF EUROPE............................................ 90

THEOBROMA CHOCOLATE LOUNGE.... 36, 90, 92

SPECSAVERS................................................... 102

TASTY THAI........................................................ 94

THERMAWOOD.................................................. 84

SPECTRUM ANALYSIS..................................... 121

TASTY TRUCKS.................................................. 87

THEXTON ARMSTRONG.................................... 85

SPEEDLINER AUSTRALIA................................... 82

TAXASSIST.......................................................... 80

THINKING AUSTRALIA...................................... 119

SPORTSCO...................................................... 102

TECHNO TAN...................................................... 83

THOMSON GEER.............................................. 121

SPORTSPOWER............................................... 102

TELCOINABOX.................................................. 104

THRIFTY CAR RENTAL..................................... 101

SPORTZING COURT CARE SERVICES............... 96

TELECHOICE.................................................... 104

SPRAY PAVE AUSTRALIA................................... 97

TENDER LOVING CUISINE.................................. 98

THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS....................................... 115

SPUDBAR........................................................... 94

TERMICAM ........................................................ 97

THYNNE & MACARTNEY.................................. 121

SSS BBQ BARNS............................................... 92

TERRY WHITE CHEMISTS.................................. 96

TILE MART........................................................ 103

ST SOFTWARE................................................. 119

TESTEL ............................................................ 104

TILE RESCUE...................................................... 98

ST. CLAIR PARTNERS....................................... 114

THE ATHLETE’S FOOT AUSTRALIA.................. 103

TIMBER DOCTOR............................................... 98

STACKS OF SNACKS......................................... 87

THE BANNER LADY.......................................... 115

TIMEZONE AUSTRALIA....................................... 88

STAIN BUSTERS CLEANING SERVICES............. 87

THE BOOKKEEPING NETWORK ....................... 80

TINT A CAR......................................................... 82

STARSHOTS GLAMOUR PHOTOGRAPHY......... 99

THE CAR KIT COMPANY.................................... 82

TONI + GUY HAIRDRESSING............................. 95

STAX SUBS & COFFEE....................................... 94

THE CEO INSTITUTE........................................... 85

STEAMATIC AUSTRALIA..................................... 87

THE CHEESECAKE SHOP.................................. 89

TOOHEY REID CHARTERED ACCOUNTANTS................................................ 114

STEEL BUILT....................................................... 84

THE CHOCOLATE ROOM................................... 90

STEP INTO LIFE.................................................. 96

THE COFFEE CLUB............................................ 90

TOP SNAP ....................................................... 100

STEPHENS LAWYERS & CONSULTANTS......... 121

THE COFFEE EMPORIUM................................... 90

TOSCANIS CAFÉ BAR AND RESTAURANT......... 92

STEVE COSTI’S FAMOUS FISH.................... 22, 92

THE COMPLETE GARDEN................................ 103

TOTAL IMAGE GROUP...................................... 115

STIR CRAZY........................................................ 94

THE COMPUTER MARKET................................. 87

TOTAL MARKETING.......................................... 115

STOCKDALE & LEGGO..................................... 100

THE CONCRETE CUTTER.................................. 84

TOTAL TOOLS.................................................. 103

STORE FINDER................................................. 119

THE CONFECTIONERY & PARTY SHOP .......... 103

TOTALSPAN........................................................ 84

STORYBOOK COTTAGES................................... 84

THE CONTACT GROUP.............................. 85, 117

TOUCH UP GUYS............................................... 82

STRATEGY AND ACTION.................................... 85

THE COUNTRY BREWER................................. 103

TOWFIX............................................................... 82

STRATHFIELD................................................... 102

THE DRUG DETECTION AGENCY.............. 88, 104

TOYWORLD...................................................... 103

STRATTON FINANCE.......................................... 80

THE E TEAM....................................................... 96

TRADE BOOKS BOOKKEEPING....................... 114

STRUDDY’S SPORTS....................................... 103

THE ENERGY ALLIANCE.................................. 117

TRAMPOLINE GELATO....................................... 93

STUFFLERS........................................................ 86

THE FRANCHISE COMPANY............................ 117

TRAXION TRAINING.................................. 118, 121

SUBWAY RESTAURANTS.................................. 94

THE FRANCHISE INSTITUTE............................ 118

TRAXX CONSTRUCTION PRODUCTS................ 84

SUCCESS TAX PROFESSIONALS....................... 80

THE FRANCHISE SHOP.................................... 118

TRESSCOX LAWYERS...................................... 121

®

136

TOOLFORCE....................................................... 98

TRIOS WRAPS.................................................... 94

WISEWOULD MAHONY.................................... 121

ANYTIME FITNESS............................................ 110

TRIPLE O PROPERTY MAINTENANCE............. 100

WOK ME............................................................. 95

ANZ BANK........................................................ 123

TROPICAL PLANT RENTALS............................ 101

WOKINABOX....................................................... 95

APEX GENERAL................................................ 124

TRUSONIC.......................................................... 88

WOOLLAM CONSTRUCTIONS......................... 117

APOLLO ACCOUNTING.................................... 123

TSG FRANCHISE MANAGEMENT............... 72, 103

WORKFORCE EXTENSIONS............................... 88

APPARELMASTER............................................ 106

TT GROUP COMMUNICATIONS....................... 119

WORKOUT WORLD.......................................... 103

ARCHGOLA...................................................... 111

TU PROJECTS.................................................. 117

WORLD OF MATHS............................................ 88

ARMSTRONG SMARTER SECURITY................ 106

TUTOR DOCTOR AUSTRALIA............................. 88

WORLDWIDE ONLINE PRINTING........................ 99

ASB BUSINESS BANKING................................ 123

TUTTI FRUTTI...................................................... 93

WRAY ORGANICS............................................... 93

ASCO AGMEN-SMITH...................................... 124

TWINKLE TOE BABY HAND & FEET SCULPTURES........................................ 86

X-GOLF AUSTRALASIA....................................... 88

AT YOUR REQUEST.......................................... 110

XOCOLATI........................................................... 90

AUSSIE FARMERS DIRECT............................... 108

XPRESSO DELIGHT................................ 85, 90, 96

AUSTVENDING ................................................ 112

XPRESSO MOBILE CAFE.............................. 91, 98

AUTO ONE........................................................ 105

XQUISITO . ......................................................... 95

AVIS RENTAL.................................................... 111

XXX SECURITY SERVICES................................ 121

BABY ON THE MOVE....................................... 107

ULTRA TUNE . .................................................... 82 UN CAFE BAR..................................................... 90 UNITED HOME SERVICES.................................. 97 UNITED PETROLEUM....................................... 103 UNIVERSAL APPROACH.................................. 115 UNSCRATCH THE SURFACE.............................. 84 URBAN BURGER................................................ 94 UTICOLOR.......................................................... 82 UTTER PROFESSIONALS................................... 81 V.I.P. HOME SERVICES....................................... 97 V.I.P. HOME SERVICES FENCING & HOME MAINTENANCE.............................. 62, 97 VAST FURNITURE & HOMEWARES.................. 103 VERVE GROUP................................................. 114 VERVE RECRUITMENT..................................... 117 VICTORY CURTAINS AND BLINDS..................... 98 VILLA & HUT....................................................... 90 VINTAGE PHOTOBOOTHS.................................. 88 VIP CAR CARE.................................................... 82 VIP LIGHTING..................................................... 84 VISION ALLIANCE............................................. 118 VISION PERSONAL TRAINING............................ 96 VISUAL UNITY................................................... 115 VIVA ENERGY AUSTRALIA.......................... 54, 117 VIVA LIFE PHOTOGRAPHY................................. 99 VMBIZ................................................................. 85 VOYAGES - ULURU MEETING PLACE.............. 117 WAIVESTAR GROUP................................... 81, 117 WALKER WAYLAND (WA)........................... 32, 114 WALKERS PARTY HIRE...................................... 89 WASABI WARRIOR............................................. 93 WEB PROFITS.................................................. 119 WEBSITEGURUS................................................ 97 WEEDING WOMEN............................................. 97 WENATEX........................................................... 97 WENDY’S MUSIC................................................ 88 WESTPAC BANKING CORPORATION............... 115 WET-SEAL MANAGEMENT PTY LTD................... 84 WHAT SCRATCH?.............................................. 82 WHIRLWIND PRINT........................................... 121 WILD CARDS & GIFTS...................................... 103 WILLIAM ANGLISS INSTITUTE.......................... 121 WIRED & WIRELESS SOLUTIONS INTERNATIONAL............................................... 119 WIRELESS ANYWHERE GROUP...................... 104

YARRA VALLEY FARMS.......................... 87, 93, 98 YELLOW EXPRESS............................................. 85 YOGA BUGS AUSTRALIA................................... 86 YOGURBERRY AUSTRALIA.............................. 103 YOGURTLAND AUSTRALIA................................ 95 YONG REAL ESTATE........................................ 100 YOU CAN BAKE IT.............................................. 91 YOUR CLEANER................................................. 87 YOUR IMAGE MARKETING & MEDIA................ 115 YOUR LAW FIRM.............................................. 121 ZAMBRERO........................................................ 92 ZARRAFFA’S COFFEE................................... 53, 91 ZING COMMUNICATIONS AUSTRALIA............. 115 ZOO MEDIA...................................................... 115 ZUBIAS THREADING.......................................... 83

new zealand 0800 2 FIX IT..................................................... 105 0800 SUNSHADE.............................................. 110 1PLACE............................................................ 124 A BUYER’S CHOICE HOME INSPECTIONS...... 105 A J PARK.......................................................... 124 AA AUTO SERVICE & REPAIR........................... 105 ABACUS MATHS ACADEMY............................. 107 ABC BUSINESS BROKERS............................... 123 ACARDO WORKPLACE SAFETY SUPPLIES..... 106

BAKERS DELIGHT............................................ 108 BALDWINS........................................................ 124 BANK OF NEW ZEALAND................................. 123 BANNISTER & VON DADELSZEN..................... 124 BARK BUSTERS............................................... 111 BARLEY INSURANCE....................................... 124 BATHROOM DIRECT........................................ 110 BATHROOM WAREHOUSE............................... 112 BB’S CAFÉ........................................................ 108 BBX MANAGEMENT......................................... 106 BDO.................................................................. 123 BDS CHARTERED ACCOUNTANTS.................. 123 BEDPOST......................................................... 112 BELL GULLY..................................................... 124 BELLA VISTA ACCOMODATION....................... 110 BEST WESTERN............................................... 110 BETTA RENTAL CARS...................................... 111 BETTER BUSINESS INSTITUTE........................ 123 BEVINCO.......................................................... 107 BIG PADDLE COMPANY................................... 107 BIN INN RETAIL GROUP................................... 112 BLACK FOREST WAFFLE HUT......................... 110 BLACKER SMITH & CO..................................... 123 BNZ................................................................... 123 BOOKENDS NEW ZEALAND............................ 107 BOTHERWAY LEGAL........................................ 124 BOTTING LEGAL............................................... 124

ACCESSMAN.................................................... 105

BREAKERS CAFÉ & BAR.................................. 108

ACTIONCOACH................................................ 106

BREATHE LIFE.................................................. 124

ADEN FRANCHISE GROUP.............................. 105

BRUCIES LAWNMOWING & GARDEN CARE.... 111

ADVANCE FRANCHISE SYSTEMS.................... 112

BRUMBY’S GO!................................................ 108

ADVANCE INTERNATIONAL.............................. 106

BRUMBY’S BAKERIES...................................... 108

AERIAL MASTER............................................... 105

BUGGER CAFE................................................. 108

AFFILIATED BUSINESS CONSULTANTS........... 124

BURGER WISCONSIN...................................... 110

AGATHA PARIS................................................. 112

BURGERFUEL................................................... 110

AIRIFY............................................................... 110

BUSINESS NETWORK INTERNATIONAL.......... 123

ALU RESTORE.................................................. 110

BUSY BEE CLEANING SERVICES.................... 107

AMAC............................................................... 107

BUSY BOOKKEEPING...................................... 105

AMAZING CLEAN NEW ZEALAND.................... 107

BY NATURE...................................................... 112

ANCHOR FRANCHISE...................................... 108

CACI................................................................. 105

ANTHONY HARPER.......................................... 124

CAD PARTNERS....................................... 107, 123

137

index

CAFÉ BOTANNIX............................................... 108

DESIGN IMPORTANCE..................................... 107

FRIDGE FREEZER ICE BOX.............................. 112

CAFE2U NZ....................................................... 108

DIAMOND FUSION............................................ 105

FRITZ WEINERS................................................ 110

CAL SYSTEMS.................................................. 105

DIGITAL FISHBOWL.......................................... 123

FRONTRUNNER................................................ 112

CARL’S JR........................................................ 108

DISTRIBUTION INTERNATIONAL...................... 107

FRUIT WORLD.................................................. 109

CARSON FOX BRADLEY.................................. 124

DOLLAR VALUE................................................ 112

FURNITURE COURT......................................... 112

CARTRIDGE WORLD........................................ 108

DOMINO’S PIZZA.............................................. 110

GAZE BURT...................................................... 124

CASH CONVERTERS........................................ 112

DONUT KING NZ.............................................. 109

GCA LAWYERS................................................. 124

CASHBOX......................................................... 112

DREAM DOORS................................................ 105

GEEKS ON CALL.............................................. 108

CDQ COMMUNICATION DESIGN..................... 123

DRI WASH ‘N GUARD....................................... 105

GEEKS ON WHEELS......................................... 108

CEILING MASTER............................................. 107

DRIVING MISS DAISY....................................... 111

GENERATION HOMES...................................... 106

CENTRAL LANDSCAPE & GARDEN SUPPLIES......................................................... 111

DUNCAN COTTERILL....................................... 124

GEO OP............................................................ 123

DVDNOW KIOSKS............................................ 111

GIBSON SHEAT................................................ 124

DYMOCKS........................................................ 112

GIGGLE TV........................................................ 105

EC CREDIT CONTROL...................................... 123

GJ GARDNER................................................... 106

ECO INSULATION............................................. 110

GLAISTOR ENNOR........................................... 124

ECOMIST.......................................................... 107

GLOBAL SAFE NEW ZEALAND........................ 112

ECOTEC SYSTEMS.......................................... 111

GLORIA JEAN’S COFFEES............................... 109

EGG MATERNITY.............................................. 112

GODFREYS....................................................... 112

EMBROIDME..................................................... 107

GOLDEN NUTS FRANCHISING NZ................... 109

ENABLEME LTD................................................ 105

GOODWIN TURNER.......................................... 124

ENVIRO CLEAN & RESTORATION.................... 108

GOVETT QUILLIAM........................................... 124

ENZED.............................................................. 105

GRAFFITI DOCTOR........................................... 107

CHARTIS........................................................... 124 CHESTER GRAY CHARTERED ACCOUNTANTS................................................ 123 CHIPMONKS PLAYLAND & CAFÉ..................... 107 CHOCOLATERIA™ SAN CHURRO................... 109 CINDERELLA LIMO........................................... 111 CITY CAKE COMPANY...................................... 108 CIVIC VIDEO...................................................... 112 CLEAN PLANET FRANCHISE............................ 107 CLEANCORP FRANCHISE SYSTEM................. 107 CLEANTASTIC COMMERCIAL CLEANING........ 107 CLUB PHYSICAL.............................................. 110 COBB & CO...................................................... 109 COFFEE CULTURE............................................ 109 COLLIERS INTERNATIONAL............................. 123 COLORGLO INTERNATIONAL.......................... 105 COLOURPLUS.................................................. 112 COLUMBUS COFFEE....................................... 109 COMPLETE FIRST AID SUPPLIES..................... 107 COMPUTER SOLUTIONS SALES & SERVICE........................................................ 108 COMPUTER TROUBLESHOOTERS.................. 108 CONTACT ROCKGAS....................................... 110 CONTOURS...................................................... 110 COOKIE TIME................................................... 109 COOKRIGHT KITCHEN SERVICES................... 107 COOLSPOT UNLIMITED................................... 112 COOLTIME........................................................ 110 COONEY LEES MORGAN................................. 124 CORESTEEL BUILDINGS.................................. 105 CORPORATE CABS.......................................... 112 CREATV............................................................ 123 CREST COMMERCIAL CLEANING.................... 107 CRESTCLEAN................................................... 107 CREWCUT........................................................ 108 CROWE HORWATH.......................................... 123 CRUST GOURMET PIZZA................................. 110 CUMULO9........................................................ 123 CUTSHOP......................................................... 105 DANIEL HUNT & ASSOCIATES......................... 123 DAVENPORTS HABOUR................................... 124 DECK AND FENCE PRO................................... 105 DEIRDRE WATSON, BARRISTER...................... 124 DELOITTE......................................................... 123

138

ESQUIRES COFFEE HOUSE............................. 109 EVEREST GROUP............................................. 124 EXCEED HOME NETWORK.............................. 110 EXPENSE REDUCTION ANALYSTS................... 107 EXPRESS BUSINESS GROUP.......................... 110 EXPRO.............................................................. 123 EXTREME AUTOMOTIVE PARTS DISTRIBUTORS................................................. 105 FASTWAY COURIERS NZ.................................. 107 FIBRENEW........................................................ 111 FIFO CAPITAL................................................... 105 FINAL TOUCH................................................... 105 FIREWATCH ..................................................... 105 FIRST CLASS ACCOUNTS................................ 105 FIX IT BUILDING SERVICES.............................. 106 FLETCHER ALUMINIUM.................................... 106 FLIP OUT NEW ZEALAND................................. 111 FLO2CASH....................................................... 107 FLOORING DESIGN ......................................... 106 FMK KERATIN HAIR STRAIGHTENING SALON.............................................................. 110

GRANITE TRANSFORMATIONS........................ 106 GRANT THORNTON NEW ZEALAND................ 123 GRAPHIC CAFÉ................................................ 124 GRASSHOPPER SOCCER................................ 107 GREEN ACRES FRANCHISE GROUP............... 108 GREEN CLEEN................................................. 108 GREEN DOOR COMMISSION FREE REAL ESTATE................................................... 111 GROUTPRO...................................................... 110 GUTHRIE BOWRON.......................................... 112 HABITUAL FIX................................................... 110 HAMMER HARDWARE...................................... 106 HANDY RENTALS............................................. 111 HARCOURTS.................................................... 111 HARDY’S HEALTH STORES.............................. 112 HARMANS LAWYERS....................................... 124 HARRIS TATE.................................................... 124 HARRISONS CARPET ONE.............................. 112 HARRISONS ENERGY SOLUTIONS.................. 110 HARVEY WORLD TRAVEL ............................... 112 HAYES KNIGHT NORTH................................... 123

FOOT MECHANICS........................................... 110

HEALTH SMART HEAT PUMPS......................... 110

FOOTLOOSE..................................................... 112

HEALTHY AIR.................................................... 110

FOREVER GREEN............................................. 110

HELIUM WORK SEARCH.......................... 107, 123

FORTUNE MANNING........................................ 124

HELL................................................................. 109

FRANCHISE ACCOUNTANTS........................... 123

HERTZ.............................................................. 111

FRANCHISE COACH......................................... 124

HESKETH HENRY............................................. 124

FRANCHISE INFINITY........................................ 123

HEWITT SCALETTI WATERS............................. 123

FRANCHISE RELATIONSHIPS INSTITUTE......... 124 FRANCHISE SOLUTIONS.................................. 124 FRANCHIZE CONSULTANTS .......................... 124 FRASER POWRIE ............................................ 124 FREEDOM COMPANION DRIVING SERVICES . ...................................................... 111

HIRE A HUBBY................................................. 110 HOG’S BREATH CAFÉ...................................... 109 HOLLAND & BARRETT..................................... 109 HOLLYWOOD BAKERY..................................... 109 HOME INSTEAD SENIOR CARE........................ 110 HOME PLUS..................................................... 110

HONDA............................................................. 105

LASER PLUMBING........................................... 106

MR PLUMBER................................................... 106

HORIZON HOMES............................................ 106

LATITUDE HOMES............................................ 106

MR RENTAL...................................................... 111

HOTONDO HOMES.......................................... 106

LAWN FIX.......................................................... 111

MR SANDLESS NZ........................................... 106

HRV VENTILATION............................................ 106

LAZERBIKE....................................................... 111

MR WHIPPY...................................................... 109

HUMITECH........................................................ 107

LCF FUN LANGUAGES..................................... 108

MR WOO SUSHI............................................... 109

HUMPHRIES ASSOCIATES............................... 123

LEADERSHIP MANAGEMENT........................... 107

MUFFIN BREAK................................................ 109

HUMPHRIES ASSOCIATES .............................. 105

LENARD’S CHICKEN........................................ 109

MUZZ BUZZ...................................................... 109

HUNTER & CO.................................................. 124

LENNIE & ASSOCIATES.................................... 123

MY GYM........................................................... 107

HYDRAULINK.................................................... 106

LIFETIME DISTRIBUTORS................................. 108

MYHR............................................................... 123

ICON COFFEE................................................... 109

LIME JUICE BAR............................................... 109

NAKED POOL COMPANY ................................ 106

ILLY ESPRESSO BAR........................................ 109

LINK BUSINESS BROKING............................... 124

NAVIGATION HOMES........................................ 106

IMAGE CENTRE................................................ 125

LINK BUSINESS SERVICES.............................. 107

NEED A NERD.................................................. 108

IMPORT4LESS.................................................. 105

LIQUORLAND................................................... 112

NEW YORK DELI............................................... 109

INNOVATIVE INTERIORS................................... 110

LITTLE DRIBBLERS........................................... 111

NEW ZEALAND HEAT PUMPS.......................... 106

INSPIRED ACCOUNTANTS............................... 123

LITTLE KICKERS............................................... 107

NEW ZEALAND HOME LOANS......................... 105

INSPIRED LEARNING SYSTEMS...................... 124

LJ HOOKER GROUP......................................... 111

NEW ZEALAND LETTING AGENTS................... 111

INSULTECH GROUP......................................... 110

LJS FISH AND CHIPS RESTAURANT................ 109

NEW ZEALAND NATURAL ICE CREAM............. 109

ISSIMO.............................................................. 112

LOCKWOOD HOMES....................................... 106

NEW ZEALAND POST....................................... 107

IZARD WESTON................................................ 124

LOLITA S.A........................................................ 112

NEW ZEALAND POST & KIWIBANK.................. 105

JACKSON RUSSELL......................................... 124

LOLLIPOPS PLAYLAND & CAFÉ....................... 108

NIGHT ‘N DAY FOODSTORES.......................... 112

JAMAICA BLUE NZ........................................... 109

LONE STAR....................................................... 109

NOT BIG ENOUGH........................................... 110

JAMES & WELLS INTELLECTUAL PROPERTY....................................................... 124

LOVEN.............................................................. 108

NOVUS............................................................. 105

LUSH LASHES.................................................. 105

NUMBER WORKS ’NWORDS........................... 108

MACDONALD LEWIS LAW................................ 125

NZ FLOORSANDING CO................................... 106

MACKY ROBERTON......................................... 125

OFFICE PRODUCTS DEPOT............................. 107

MAD BUTCHER................................................ 109

OIL CHANGERS NEW ZEALAND...................... 105

MAG & TURBO WAREHOUSE.......................... 105

ONLINE RESULTS............................................. 125

MAGNETITE...................................................... 106

OPORTO NEW ZEALAND................................. 110

MANDEVILLE MARKETING............................... 107

PACIFIC SIMULATORS 2010............................. 108

MARKHAMS CLARKE CRAW .......................... 123

PACK&SEND..................................................... 107

MARSHALL BATTERIES.................................... 105

PALEO CAFÉ..................................................... 109

MATHZWISE..................................................... 108

PALMERS GARDEN WORLD............................ 111

MAZDA NEW ZEALAND.................................... 105

PAPER PLUS..................................................... 112

MCDONALDS RESTAURANTS NEW ZEALAND................................................. 109

PARA RUBBER................................................. 112

JUMP SWIM SCHOOLS.................................... 107 JUMPING BEANS INTERNATIONAL.................. 107

MEDITERRANEAN FOOD WAREHOUSE........... 109

PARAMOUNT SERVICES.................................. 108

JUST CABINS................................................... 106

MEGA CAFÉ...................................................... 109

PEGASUS RENTAL CARS................................. 111

JUST CUTS....................................................... 105

MEGA SERVICES.............................................. 107

PIMP MY LAWN................................................ 111

JUST LOANS.................................................... 105

PINKFIT............................................................. 106

K & B MANNINEN............................................. 112

MEGA SERVICES FRANCHISE CONSULTANTS................................................. 124

KEA KIDS CLUB................................................ 107

MEGAZONE LASER GAMES............................. 108

KEEP IT SAFE................................................... 124

METICULOUS HOME SERVICES...................... 110

KEITH GOODALL & ASSOCIATES..................... 123

MEXICALI.......................................................... 109

KELLY SPORTS................................................ 107

MIDAS NEW ZEALAND..................................... 105

KENSINGTON SWAN........................................ 125

MIKE PERO MORTGAGES................................ 105

KGA LIMITED.................................................... 123

MIKE PERO REAL ESTATE................................ 111

KINETIC ELECTRICAL....................................... 106

MINI TANKERS FUELS & OILS.......................... 105

KITCHEN STUDIO............................................. 106

MISTER MINIT................................................... 112

KITCHENS REFRESHED................................... 106

MITRE 10.......................................................... 106

KIWIHOST......................................................... 107

MOBILE HAND CAR & MARINE GROOMING.... 111

KIWIKRANE....................................................... 108

MODA............................................................... 106

KIWIYO............................................................. 110

MONEY CONCEPTS NEW ZEALAND............... 107

KWIK KERB....................................................... 111

MONTGOMERY CONSULTANTS...................... 123

PROPERTYSCOUTS PROPERTY MANAGEMENT................................................. 107

LA PORCHETTA................................................ 109

MOTIVITY FRANCHISING.................................. 105

PROTECTA GLASS........................................... 107

LANDMARK HOMES NZ LTD............................ 106

MR FENCERS SYSTEMS ................................. 106

PROVENDER NZ............................................... 112

LASER ELECTRICAL GROUP........................... 106

MR GREEN AUCKLAND................................... 110

PROVISTA BALUSTRADE SYSTEMS................ 106

JAMES MARX HYPNOSIS................................. 110 JANI KING (NZ) ................................................ 108 JELLYBEANS MUSIC NZ................................... 107 JENNIAN HOMES............................................. 106 JESTERS PIES.................................................. 110 JET CLEANING SERVICES............................... 108 JETTS FITNESS 24/7........................................ 110 JIM’S MOWING................................................. 111 JIM’S TEST AND TAG....................................... 111 JIM’S TREES & STUMP REMOVAL................... 111 JONES LANG LASALLE.................................... 123

PARALLEL DIRECTIONS................................... 123

PIRTEK.............................................................. 105 PIT STOP.......................................................... 105 PIZZA HUT........................................................ 109 PLACEMAKERS................................................ 106 PLUMB’IN......................................................... 106 PLUS FITNESS 24/7......................................... 110 POOLWERX...................................................... 111 POSTSHOP KIWIBANK..................................... 112 PREP & PAINT PRO.......................................... 106 PRESTIGE HOME GROOMERS........................ 108 PRINTING.COM................................................ 111 PROPERTY INDEPTH....................................... 111

139

index

PURE PROTECT............................................... 111

SPAGALIMIS ITALIAN PIZZERIA........................ 109

THE TRUSTY DELIVERY CO............................. 108

QJUMPERS....................................................... 107

SPECSAVERS NEW ZEALAND......................... 112

THE WHEEL MAGICIAN ................................... 105

QUEST SERVICED APARTMENTS (NZ)............. 110

SPEEDY SIGNS................................................. 107

QUINOVIC PROPERTY MANAGEMENT............ 111

SPIDERMAN..................................................... 110

THEOBROMA CAFES, LOUNGES AND BARS........................................................ 109

RACK N ROLL RIBS.......................................... 110

SPOUTING ON THE SPOT................................ 106

RAINAWAY SPOUTING ON THE SPOT............. 110

SPYGLASS GROUP.......................................... 125

RAINCATCHER SYSTEMS................................ 106

STAPLES RODWAY CHRISTCHURCH.............. 123

RAINEY COLLINS.............................................. 125

STEWART GERMANN LAW OFFICE................. 125

RAPID LAWN.................................................... 111

STIHL SHOP..................................................... 112

RAY WHITE REAL ESTATE................................ 111

STIRLING SPORTS........................................... 112

RE/MAX NEW ZEALAND................................... 111

STORAGE BOX................................................. 112

REACH MEDIA NEW ZEALAND........................ 123

STREETWISE COFFEE...................................... 109

READY STEADY GO KIDS................................. 111

STRETCH-N-GROW......................................... 107

REALSURE THE HOUSE INSPECTORS............ 111

SUBWAY........................................................... 110

REALTY RETURNS, THE PROPERTY IMPROVERS..................................................... 106

SUCKIE MOTO FRANCHISING LTD.................. 105

REFRESH RENOVATIONS................................. 106 RENT-A-DENT................................................... 111 RENTED.ORG.NZ.............................................. 111 RESIN WELD..................................................... 105 RESUME ONE................................................... 107 REZLAB GROUP HOLDINGS............................ 106 RIGHT WAY....................................................... 123 RIPPED ORANGE.............................................. 124 ROBERT HARRIS CAFÉ.................................... 109 RODNEY WAYNE.............................................. 105 ROOM2RENT.................................................... 112 RUGBYTOTS NZ............................................... 111 SADDLERY WAREHOUSE................................ 112 SAFE T SUPPLIES............................................. 112 SANDFIELD INFORMATION SYSTEMS............. 123 SARAH PILCHER THE FRANCHISE LAWYER... 125 SEAL A FRIDGE................................................ 110 SELECT CLEANING.......................................... 108 SELECTOR....................................................... 124 SHAKY ISLES COFFEE CO............................... 109 SHED BOSS...................................................... 106 SHINGLE INN CAFÉ.......................................... 109 SHOE CLINIC.................................................... 112 SIERRA COFFEE............................................... 109 SIGNATURE HOMES......................................... 106 SILVER CHEF.................................................... 123 SIMPLICITY VENDING....................................... 112 SIMPLIFOOD..................................................... 112 SIMPLY SQUEEZED.......................................... 109 SIMPSON GRIERSON....................................... 125 SITEFINDERS.................................................... 111 SKIDS – SAFE KIDS IN DAILY SUPERVISION.... 107 SMALL BUSINESS ACCOUNTING.................... 105 SMALLPRINT NZ............................................... 107

140

SUMOSALAD.................................................... 110 SUNBRIGHT LAMP DISTRIBUTORS................. 106 SUPER LIQUOR HOLDINGS............................. 109 SUPER SHUTTLE.............................................. 107 SUPERBUILD.................................................... 106 SWIMART POOL & SPA SERVICES................... 111 SWITCH BUSINESS.......................................... 123 TACA NZ........................................................... 106 TACKLEBOX..................................................... 112 TAKE NOTE....................................................... 112 TALL POPPY REAL ESTATE.............................. 111 TASMAN INSULATION...................................... 106 TEETH WHITENING ASSOCIATES.................... 105 TELCOINABOX.................................................. 107 THE 2 N’5 SHOP............................................... 112 THE ALTERNATIVE BOARD............................... 107 THE ATHLETES FOOT....................................... 112 THE BARN COMPANY...................................... 106 THE BUSINESS ENGINE................................... 123 THE CHEESECAKE SHOP................................ 109 THE CHRISTMAS HEIRLOOM COMPANY........ 112 THE COFFEE CLUB.......................................... 109 THE COFFEE GUY............................................ 109 THE COFFEE SHOT.......................................... 109 THE DRUG DETECTION AGENCY (TDDA)........ 111 THE FISHMONGER SEAFOOD DELICATESSEN................................................ 109 THE FRANCHISE COACH................................. 124 THE INTERFACE FINANCIAL GROUP............... 105 THE MEDIATOR................................................ 123 THE MOVING BOX GUY.................................... 111 THE NATIONAL BANK OF NEW ZEALAND....... 123 THE NZ HOUSE INSPECTION COMPANY........ 111 THE NZ MANUKA EGG COMPANY................... 109

SMITHS SPORTS SHOES................................. 112

THE ORIGINAL CALIFORNIA BURRITO COMPANY........................................................ 109

SNAP FITNESS 24/7......................................... 110

THE PITA PIT..................................................... 110

SNAP PRINTING............................................... 111

THE RADIO NETWORK..................................... 125

SNAP-ON TOOLS............................................. 105

THE SHOT MOBILE.......................................... 111

SNOREPRO NEW ZEALAND............................. 110

THE SWEETEST LITTLE CHOCOLATE SHOP... 112

SOFTWASH...................................................... 108

THE TOUCH UP GUYS..................................... 105

THERMAWOOD................................................ 110 THEXTON ARMSTRONG.......................... 107, 124 TINT PRO.......................................................... 106 TONI&GUY........................................................ 105 TOP SNAP........................................................ 111 TOYHIRE........................................................... 107 TOYWORLD...................................................... 112 TRIPLE O PROPERTY MAINTENANCE............. 111 ULTRA SCAN.................................................... 111 UNITED VIDEO.................................................. 112 UPPER HUTT CITY COUNCIL........................... 123 URBAN TURBAN NEW ZEALAND..................... 110 URLICH MCNAB KILPATRICK........................... 125 UVTEC.............................................................. 106 V.I.P. HOME SERVICES..................................... 110 VALENTINES RESTAURANTS........................... 109 VENLUREE........................................................ 106 VERSATILE HOMES AND BUILDINGS............... 106 VIDEO EZY........................................................ 112 VITAL CARE...................................................... 112 W GARTSHORE................................................ 123 WAIPUNA HOTEL & CONFERENCE CENTRE... 123 WALKER & CO.................................................. 125 WARMUP NEW ZEALAND................................ 106 WAXNLASER.................................................... 105 WESTPAC......................................................... 123 WET SEAL......................................................... 106 WHATS UP HOUSE INSPECTIONS................... 111 WHK................................................................. 123 WHOLLY BAGELS & PIZZA............................... 110 WINDOW CLEANING PLUS.............................. 110 WINDOW DRESSINGS...................................... 106 WINDOW TREATMENTS................................... 110 WOOLGRO....................................................... 111 XPRESSO DELIGHT.......................................... 109 YARD ART & MOULDS INTERNATIONAL.......... 111 YÖGG............................................................... 109 YOUNG READ WOUDBERG............................. 123 Z ENERGY........................................................ 112 ZEALD WEBSITE DESIGN................................. 123 ZEBRA ACCOUNTING...................................... 123 ZEXX NZ............................................................ 110 ZONES LANDSCAPING SPECIALISTS.............. 111

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DREAM TEAM We are looking for dynamic people who love dealing with others and are passionate about retailing.

The Snooze brand has a strong history of over 40 years in retailing and has built a very solid franchise system.

We provide franchise partners with a stable platform to start their business and offer support across the entire business including: • Marketing and Promotional Support • Business Management Support

• Product Development and Buying Power

• Proven operating system that includes comprehensive product and sales training • Assistance in site selection and property negotiations • Business finance available to approved applicants

Visit snooze.com.au or email franchising@snooze.com.au or call (03) 9830 4166

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