HpoolwerxUncertaintymasteringowtHeycracKe D t H e F ranc H ise co D e latest news in franchising $4.95 (AUD), $7.95 (NZ) inc. GST. cover story H ealt H , F itness & beaU ty F ranc H ises special feature VOL 16 ISSUE 06 SEp/Oct 2022
Principal, Brisbane South QLD RAMS is currently looking for people who are passionate about helping more Australians fulfil the dream of home ownership by guiding them through every step of the home buying journey. you share our vision and are passionate about helping people, we’d love to hear from you. now we have opportunities for suitable franchise candidates to join the RAMS family in one of our existing vacant territories across the country. wait, enquire now.
If
Right
Why
More Information: RAMS Financial Group Pty Ltd ABN 30 105 207 538 AR 405465 Australian credit licence 388065. Credit Provider: Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. 22381/0822 Home loans are what FranchiseesRAMSdo. “If you want to be part of an organisation where people want to help you succeed, you should join RAMS.” Julie RAMSLawrence,Franchise
2 Business Franchise Australia and New Zealand
A Senior Helpers Franchise offers you the opportunity to create a great team of support staff who will provide extraordinary service and care of older Australians and adults living with disabilities in their own home.
The secret of success is to do the common thing uncommonly well.
John D. Rockefeller Jnr.
Becoming a Senior Helpers Franchisee and business owner will not turn you into another Rockefeller, but it will help you to build a future by providing great services to others, uncommonly well. Be the difference in other person’s lives while earning a living and creating opportunities for others.
To learn more about Senior Helpers, submit an enquiry at: www.seniorhelpersausfranchise.com.au
To assist you on your journey to success, are training, support, mentoring and guidance in addition to access to internationally recognised programs on dementia care, Parkinson’s care and in 2022, our Successful Ageing program.
Leaping into Spring with our next issue brings you all you need to know about the Health, Fitness & Beauty Industry. This issue is packed with the information you need to kick start your next franchise within these industries as the country turns its focus to looking after ourselves.
As always, some of our franchise experts, including Kate Groom, phil Chaplin, Andrew watson, Brian Keen and Tony Meredith each share with you their expertise on Checkfranchising.outour A-Z Franchise listing Directory with all the latest opportunities available. we hope you find some information and insiration to start you on your franchise Untiljourney.next time, enjoy the read! Vikki Bradbury Publisher toWelcomeourseptember/october issue of Business Franchise Australia and New Zealand Magazine!
cgb publishing po Box 17 pomona, QUeeNSl AND 4568 Tel: (07) 5485 www.businessfranchisemagazine.co.nzwww.businessfranchiseaustralia.com.au2704 to subscribe: Theorwww.businessfranchiseaustralia.com.auwww.isubscribe.com.auinformationandcontentsinthispublicationarebelieved
publisher: Vikki vikki@cgbpublishing.com.auBradbury.
editorial depart M ent: editor@cgbpublishing.com.au sales & M arketing M anager: Jason C. jasonb@cgbpublishing.comBradbury
by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.
latestUncertaintymasteringpoolwerxHowtHeycracKeDtHeFrancHisecoDenewsin franchising $4.95 (AUD), $7.95 (NZ) inc. GST. cover story FbeaFHealtH,itness&UtyrancHises special feature VOL 16 06 SE ct 2022
o ur cover story is with poolwerx (the world’s largest franchise pool service brand), who explain how they cracked the franchise code. r yan w hiteside from Hydraulink, talks about starting his franchise in wA and how he did it on page 50.
SUPPLIER FORUM AUSTRALIA and NEW ZEALAND
production: production@cgbpublishing.com.au accounts: accounts@cgbpublishing.com.au
voluMe 16, issue 6, 2022 on the cover: poolwerx
feature Writer: renae longworth design: Jejak jejakgraphics@gmail.comGraphics.
In this issue we include a few focus feature’s, one in particular is Speed Queen, Kate and Norm Thurecht, talk about the ease of operating a business remotely and the lifestyle it obrings.urfeature supplement this issue is on Health, Fitness & Beauty. You can find out more about these industry trends from Doug Downer and Stewart Germann as well as other experts which will give you insights on these franchises.
“ We offer expert training and ongoing support to partners. Our Pool School is the largest pool training facility in the Southern Hemisphere, run by inhouse and external experts, technicians and brand specialists.” - Poolwerx CEO Nic Brill.
president: Colin colin@cgbpublishing.comBradbury.
S ep T e MB er / o CT o B er 2022 contents Cover Story 12 Poolwerx And how they cracked the franchise code In every issue 8 What’s New! Announcements from the Industry 14 FCA - A Message from the CEO Mary Aldred, Franchise Council of Australia 35 Franchising Feature Health, Fitness & Beauty 62 Hot Topics: Behind the Headlines Jason Gherke, Franchise Advisory Centre 65 Professional Service Listings 66 Franchise Listings 68 A-Z Franchise & Services Directory Focus 22 Speed Queen: More than a typical franchise 28 Rams: passionate about the great Australian dream of homeownership 32 Optus: optus Business a sustainable approach 56 MindChamps : refugee who built MindChamps A Global education Movement Spotlight on Service 58 Localsearch: The future proof franchise Snapshots 18 Jim’s Car Detailing: Australia’s largest detailing business Profiles 30 Subway 60 Franchising Expo: Take control of your future, Invest in yourself! Franchisor in Depth 24 Gutter Knight: The winds of change 5420 6 BUSIN e SS Fr ANCHISe MAGAZIN e 12
also in this issue: 7-eleven 68 Anne’s pantry 68 Aramex 68 Bridgestone Australia 68 City Farmers Dog wash 68 Deckseal 69 ella Baché 69 Home Caring 69 Hydraulink 69, 74 Ip partnership 65 Inxpress 70 Jim’s Cleaning Group 70 Jim’s pool Care 70 Kumon education 70 laser Clinics Australia 70 localsearch 65 MindChamps 64, 71 My First Gym 71 Morgan Mac lawyers 65 Nene Chicken 55, 71, IBC Nine Dots 71 optus 71, oBC pack & Send 72 poolwerx 72 papparich 19, 72 rams IFC, 72 roll’d 3, 72 Ryco 24•7 73 Senior Helpers 4, 73 Snap-on Tools 34, 73 Speed Queen 15, 73 Subway 73 35 Q&A 52 Morgan Mac Lawyers: Q&A with Bill Morgan, Consultant Expert Advice 16 Phil Chaplin: Business plans - why do financiers care? 20 Kate Groom: Five mistakes franchise buyers make and how to avoid them 26 Tony Meredith: Mastering Uncertainty 46 Andrew Watson: Common business tax deductions 48 Brian Keen: The secret to developing operations systems everyone loves to use Franchisee in Action 50 Hydraulink: New Hydraulink welshpool’s ryan whiteside commits to 100 per cent service for busy wA Industry Centre Health, Fitness & Beauty Feature contents 36 What’s New! Announcements from the Industry Feature Article 38 Renae Longworth: The Health Fitness and Beauty evolution Expert Advice 40 Doug Downer: Health Fitness & Beauty 42 Robert Toth: what’s happening in the Health & Fitness Beauty sectors in franchising 44 Stewart Germann: Do you want to be a health, fitness & beauty franchisee? 42 16
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In a statement, Mad Mex said it is the first Mexican restaurant brand to launch vegan mince as part of its menu. Mexicali Mince is meatless but still has a real Mexican meat taste. Ingredients of Mexicali Mince include soy, tomato, cumin, onion, paprika, chillies, and garlic to deliver an unbeatable tasty, and saucy includes a combination of Mad Mex’s signature sauces and spices that has a tasty and saucy filling.
Bu RG e R RoaD EXPANSION
New plant-based range arrives in MaD Mex
That’s the biggest surprise to me. I’m focused on my diet right now and if there’s a way I can make healthier choices and still get the same flavour and taste, then I’m all in,” Fev said.
“The flavour is amazing, it tastes like a normal taco. You could have sat me down and not told me that it was plant-based and I would think it was meat. I could feed this to my kids and they wouldn’t know. That’s when you know because kids know everything. I swear by this, my mouth is watering. That’s some of the best Mexican mince I’ve ever eaten,” he added.
Mad Mex Ceo, Clovis Young, said, “ we’re excited to announce these new menu items. we want all our amigos to enjoy our Mad Mex flavour, whatever your typical food choices may be. we were working to create alternatives in our menu that support Mad Mex in becoming a more sustainable restaurant option and try to reduce our footprint on the planet.”
“ we have been watching this trend closely and were the first Mexican quick service restaurant (QSr) to launch a vegan product. we have had a powered by plants range since 2019. There’s a reason our plant-based foods have been such a hit – they’re delicious. we believe fast food should be better and all Australians can enjoy our authentic Mexican cuisine, irrespective of whether they eat meat.” added Young.
So far, Mad Mex opened 12 new restaurants in the year across Australia. It is eyeing to increase its number of stores by 20% yearly in the coming years.
Burger Road, Melbourne’s ever-growing burger franchise is now growing interstate. After having success with their 7 Melbourne stores, Burger Road wants to share the love and give eager burger lovers from across Australia the opportunity to indulge in their wide range of American-inspired burgers and sides. Set to open stores in 2023 at various locations across the country, patrons can expect to see (and eat) Burger r oad in South Australia, Sydney, and the Sunshine Coast in Queensland. w hile exciting for those living interstate, Burger r oad hasn’t forgotten its motherland and is set to open 4 new locations across Victoria by the end of 2022. Making it easier for those who haven’t had the pleasure of taking a bite into these famed burgers to do so from a location closer to home. More specifically locations in Mernda, watsonia, Ashburton, and Altona to open by the end of 2022. Burger r oad is taking over and in the best way possible with one of the main goals of putting smiles on the faces of their customers each time they enjoy a beef, chicken, or plant-based burger. led by husband-and-wife team, Ishu wadhawan and Anna Dewan, Burger r oad offers an extensive and ever-growing menu with consistency throughout each and every one of their stores. Not only are they focused on growing their menu and teams with training programs but they are focussed on ensuring that customers know what they are getting regardless of where they order from!
Mad Mex partnered with former AFL player and renowned carnivore Brendon Fevola to trial “flexitarian” or plant-based options and roll out the restaurant’s Powered by Plants menu range.
Fevola, also known as “Fev,” said he had challenges with weight and fitness since retiring from AFl footy. Since then, Fevola has been searching for healthy alternatives without compromising the taste so who better to road test the new plant-based mince option than meat-lover Fev.
“I love meat. I must admit I was sceptical of the taste and flavour of plant-based food. I’ve tried them before and it hasn’t tasted nice. This tastes exactly like meat, I can’t tell the difference.
Thefilling.mince
“I will continue to strategically lead the business as e xecutive Director. o ur day-today operations will remain the same, as will our mission of building a network of small family businesses helping families create lifelong poolside memories,” Mr o ’Brien InterFinancialsaid.
iWG boosts demandfivefootprintAustraliawithnewflexibleworkspacesascontinuestosoar
Norwest, which already partners with some of the world’s largest brands, including Uber, Spotify and Calm, and a range of franchise businesses, will bring to the table additional expertise and opportunities that enable poolwerx to grow bigger and faster in Australia, New Zealand and the U.S. poolwerx founder and Ceo John o ’Brien said he was thrilled to welcome Norwest into the poolwerx family which includes 350 franchise partners, 170 stores and more than 600 service vans globally.
“It’s a unique time for Australia’s workforce right now with unemployment rates at an all-time low. In the current candidate market, returning to pre-pandemic working arrangements is simply not viable for a competitive business anymore. Instead, we’re seeing a significant shift to a peoplecentric approach with more companies adopting the hybrid work model. Hybrid working has been, and will continue to be, front of mind for Australia’s workforce,” said Damien Sheehan, Country Head for IwG in Australia.
Poolwerx, the largest global franchise pool service brand, is embarking on an ambitious growth path today announcing it has partnered with Norwest, a leading global investment firm, to drive business expansion in Australia and overseas.
“The company is uniquely positioned to capitalise on opportunities in the large and growing pool and spa market across products and services domestically and Mroverseas.”o’Brien said while poolwerx will continue business as usual, Coo Nic Brill will take the reigns as Ceo. Mr Brill has been Coo for three years, guiding the business to record sales during that time. He brings his skills in franchising and retail to his enhanced role in the Australian and New Zealand markets.
IWG, the world’s largest and fastestgrowing flexible office space provider, with brands including Spaces and Regus, has announced the addition of five new centres across Australia. These include Spaces Collingwood in Melbourne, Spaces Jubilee Place and Spaces 80 Ann Street in Brisbane, Spaces North Sydney and Spaces Parramatta Square in Sydney.
Corporate Finance was lead advisor to poolwerx and its shareholders on this transaction.
PoolWe R x Partners with Norwest to Drive Growth
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Globally, IwG added two million new customers in 2021 alone. Business growth in Australia is part of IwG’s plans to expand its global network by adding 1,000 new locations over the coming year, delivering a lucrative opportunity for new franchise partners and investors looking to capitalise on the rising popularity of hybrid working.
“I started poolwerx 30 years ago and during this time, we have proven our resilience as a brand. we have experienced immense growth in every year of operation despite multiple recessions, and have achieved record sales during a global pandemic,” Mr o ’Brien said. “Through this new partnership, we will have access to Norwest’s wealth of experience across both franchise and nonfranchise businesses, allowing us to reach our ambitious growth goals faster.”
r esearch from Global workplace Analytic shows that the adoption of hybrid work, and utilisation of flexible office space can significantly improve a business’s bottom line. Companies are now saving on traditionally fixed overhead costs, adding up to an average of $14,300 per employee.
“ poolwerx is one of the few international franchise brands that has cracked the U.S. market as a result of its robust expansion processes, strong relationships with franchise partners and suppliers, and fiercely loyal customer base,” said Stew Campbell, partner at Norwest.
Busi Faulkner, Managing Director of Home Care Nurses Australia (HCNA) and says ensuring there is adequate culturally and linguistically diverse (CAlD) staff to meet clients needs is paramount in delivering a quality, holistic service.
“It is all about embracing culture. In Zimbabwe where I am from, the whole the oven of the restaurant they were running at the time in the Channel Islands – later exporting the concept when they emigrated.
legislation in Australia meant everything took a little longer than anticipated but it was very important to ensure every aspect of the renewal was completed correctly.”
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“ people in their older age often regress to their first language and as Australia becomes more multicultural, this is more commonly not english,” Busi said.
The deal concludes an eight-month period of structured negotiations between the rparties.ikHellewell, founder and current managing director of Berkshire-headquartered o venu Franchising limited in the UK, said: “I’m delighted that Bernard and Janet have opted to continue their journey with us into the foreseeable future. They have been extremely successful in establishing and building the o venu network in Australia and I’m convinced they will continue to grow the “Currentbrand.
Demand for its oven cleaning service continues to grow, and o venu has succeeded in multiplying its franchise territories across various states and as a result is now firmly established in most of Australia’s main cities, including Brisbane, Melbourne, perth, and Sydney, together with the Sunshine Coast, Gold Coast and Alburyewodonga.x-patsBernard and Janet became convinced of its business potential after calling in a local o venu franchisee to clean
HCNA is Q lD-established and has expanded interstate to NSw, wA and VIC and SA, specialising in providing individualised care to some of Australia’s most vulnerable populations.
Bernard Bannon said: “ we have plans to bring other experienced family members into managerial roles to help us take the business to the next level.
Ms Faulkner said the government fasttracking skilled migrants to the sector would not only be a solution to the current workforce shortages being felt across the country, but would help to fill this gap by ensuring multicultural elderly Australains have access to CAlD support workers.
HCNA support worker Charis Berden went to the extreme of spending her own time to learn the basics of the Samoan language in order to better communicate with a client.
Ovenu Franchising UK Ltd has announced the renewal of its Master Franchise Agreement in Australia. Current master franchisees, Bernard and Janet Bannon, have agreed a new 15-year deal, with an option to extend a further 15 Theyears.couple, who joined o venu in 2005, have since built a formidable franchise network, made up of more than 30 franchisees, to become the nation’s leading oven valeting and detailing business.
“ we are delighted to have concluded the Master Franchise Agreement with rik and look forward to enjoying even greater success over the next 15 years.” family helps when someone is ill or unable to care for themselves as they once could. Home Care Nurses Australia is the equivalent of that for vulnerable Australians.”
Call for CALD staff in aged care
There is a growing crisis in the country’s disability and aged care sector as a crippling staff shortage leaves a gap in linguistically-diverse carers - at a time when multicultural Australians in need of care increases.
ovenu concludes Australian Master Franchise Agreement
Both the Ipswich store, Southwest of Brisbane, and the Airlie Beach store, located in picturesque North Queensland, launched last month. The third location, Carindale, in Brisbane’s Southeast, is intended to open this month (August).
BUSIN e SS Fr ANCHISe MAGAZIN e 11 Gelatissimo goes from strength to strength, announcing three new Queensland-based locations.
For Shanay, the health factor is the driving force behind her passion for Mr potato, a homegrown favourite.
Since opening in Sydney in 2002, Gelatissimo has been proudly bringing its flavour obsessed approach to gelato to every occasion.
Mixing the freshest and finest quality ingredients with traditional techniques, a splash of imagination and global inspiration, Gelatissimo serves experiences with a difference you can taste.
“o ff the back of a challenging period, Gelatissimo is well placed to expand and grow across Australia and international markets and our new store designs set a benchmark for our future expansion,” says Anthony Shina, Gelatissimo General Manager.
“Since opening, we feel so welcomed by all the locals in Airlie Beach and look forward to continuing to serve our award-winning gelato to our community and visiting guests,” says David.
“o pening the Houston-based store and then three Australian stores has been huge for us this year, however we still have plenty more to deliver, with our Hawaii store expected to open soon,” says Anthony.
No artificial colours or flavours, just pure indulgence, made the Australian way.
Following the successful launch of the first USA-based store in Houston in January, Gelatissimo is proud to announce the opening of three new Australian locations, all based in sunny Queensland.
The Carindale store is located in westfield Shopping Centre and will be a welcome addition to the Glasshouse precinct. plans are also underway for its highly anticipated launch.
Shanay has just placed a deposit for her third store which will open sometime in the latter half of 2022. w hen asked what she loves about the Mr potato ecosystem, Shanay commented on the flexibility within her business to work around her lifestyle whilst making some bloody awesome food!
Shanay’s plan for the future is to become an area developer for Mr potato in Brisbane – this will give her the rights to develop the area and manage the brand expansion. Her long-term goal is to open the country’s first drive-through location.
fanfare, welcoming over 300 customers with free scoops on their grand opening day. A limited-edition flavour was also released in celebration – Ipswich’s Choc Truffle Delight.
The Airlie Beach store, located in a prime tourism hotspot, is the third store for franchisee owner David lim. They welcomed over 650 customers with free scoops on their grand opening day and launched their limited-edition flavour, Airlie Beach’s Tropical Sunrise, a refreshing passionfruit and yuzu sorbet.
w ith its sleek branding and positioned in the newly developed Nicholas Street precinct, the Ipswich store was opened with much
Shanay opened her first location in Palm Beach in November 2020 – obviously, this was a challenging time for businesses across the country – however, she learned all the necessary skills and decided that opening a second location was the right move!
Three New Locations for Gelatissi M o
From university drop out to owning three Mr potato Stores
If you want to become a franchisee within a company that cares about the people and products it makes, then Mr potato is for you! I couldn’t think of a better company to be involved in.
w ithin a few short months, everything was game, set, and match for Shanay’s second location. o pening in March/April 2022, it was an instant success, and she enjoyed the extra challenge of managing multiple locations.
Shanay is extremely passionate about food; it means a lot to her – so being able to serve a healthy alternative to her local market makes her extremely happy and satisfied. Mr potato’s product is one of the only ‘fast-food’ restaurants that provide a healthy option completely void of bread.
This includes one franchise partner who comes from a banking background and now owns one of the largest Poolwerx footprints and has created a scalable business, setting a new standard for multi-unit partners within Poolwerx and the wider industry.
We offer expert training and ongoing support to partners. Our Pool School is the largest pool training facility in the Southern Hemisphere, run by inhouse and external experts, technicians and brand specialists. The three-week program sets new entrants up for success and enables them to fully immerse themselves in all things Poolwerx. We fully support our partners beyond Pool school and offer our franchise partners a high level of support from our Poolwerx Support Centre (PSC). Poolwerx has 1 to 4.5, testament to our high level of support to Wepartners.alsointroduced a Body, Mind and Soul (BMS) fund for PSC team members to partake in training and development aligned to their wellbeing goals. plans for new systems/ concepts in 2022
The pandemic saw demand for home services surge as Australians prioritised making their homes a multifunctional
Pools are a staple of Australian backyards, the pandemic spurred a record number of new pool builds. The booming property market is also contributing to demand because of the value a pool adds to the house Poolwerxprice.is a sophisticated business that puts their franchise partners first. Our number one measure of success is partner profitability – we’re not successful unless they are. In the last three years, we invested several million dollars into business transformation and a state-ofthe-art technology platform that provides a 360-degree view of the business and data-led insights to help automate processes for franchise partners so they can focus on delivering outstanding client and team experience. As part of this digital transformation, Poolwerx also appointed a Chief Innovation Officer who coordinates the business’ innovation pipeline, fast-tracks adoption of new systems and processes across the network, and further brings the brand onto the global stage. how do you look after your franchisees? e.g. what support/ training/back up do you offer?
cover story: POOLWERX
Poolwerx started servicing residential pools and spas with mobile vans in 1992, then launched into retail, opening our first store in 2000. Initially catering to DIY and DoIt-For-Me clients, Poolwerx has expanded to include a B2B offering servicing commercial pools through established partnerships. Our business has grown substantially in the last five years, having cracked just over $150 million in revenue in ANZ in the last 12 Notmonths.manybrands can boast to have remained relevant over three decades, but our robust expansion processes, strong relationships with franchise partners and suppliers, and fiercely loyal client base has set us up for success.
We generally categorise franchises as business builders, business accelerators and empire creators. This helps ensure people’s different aspirations are met while setting them up for success.
Why is there a need for this product/service? Why are you different to your competition?
Poolwerx is the world’s largest franchise pool service brand. Operating in the home service sector, we have over 630 vehicles and 165 stores in Australia, New Zealand and the US with multiple revenue streams, repeat clients and limited competition.
The latest recruits include senior executives, high-net-worth individuals and medical professionals; highly motivated and skilled people looking for a new challenge in a highly rewarding lifestyle business.
F ranc H ise co D e
Poolwerx has a strong presence across every state in Australia as well as New Zealand’s north and south islands. Despite our footprint, there are still significant growth opportunities converting independent pool servicing retailers to come under the Poolwerx umbrella. We also have stores across the entire US sunbelt.
poolwerx an D H ow t H ey crac K e D t H e
What type of person would ‘fit’ your franchisee profile? Over the past 30 years, our franchise partner composition has drastically changed. Even ten years ago 100% of our franchises were mobile-only operations but today, half of Poolwerx’ new recruits are jumping straight into retail with multiple vans, sometimes even multiple retail hubs. You do not have to come from a franchising background to fit the Poolwerx profile. Some of our most successful franchise partners come from the business world.
Where are your locations/territories?currentWhere are locations/territories available?
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Poolwerx also hosts an annual convention where our entire network comes together for knowledge sharing and yearly awards.
Norwest, who already partners with some of the world’s largest brands including Snap Fitness, Uber, Spotify and Calm, will bring to the table additional expertise and opportunities to enable Poolwerx to grow bigger and faster in Australia, New Zealand and the US. We are also pleased to welcome Ellerston Captial as a partner to the brand.
2022 will be the first year in-person and this is such an invaluable few days to reconnect as a network and set ourselves up for success in the next 12 months.
1. Find a brand you have an affinity with – Systems and processes are easily learnt but passion for your product is something that has to be brought to the table.
Each partner has a Business Development Manager (BDM) to support their growth with quarterly meetings to review business plans, troubleshoot issues, identify skill gaps and mentor. Our yearly ‘Revitalise Tour’ sees the SLT meet with franchise partners and their teams, to continue to build relationships, motivate, promote re-connection to the business, and renew enthusiasm and purpose for partners.
3. De-risk your business venture –Whether you are looking for a new business opportunity or to take the reins of an already established business, franchising is a great option for those at all levels of their entrepreneurial journey.
What is your advice for those exploring franchise opportunities?
how do you motivate your franchisees?
2. Find the right business model – One of the most attractive elements to franchising is the breadth of options available so finding the right industry and model is imperative. Poolwerx offers three revenue streams for Franchise Partners to suit their needs; retail hubs which are outside of high-rental demands faced by food franchises, residential pool servicing and a B2B offering.
Where do you see the franchise in the next five years?
BUSIN e SS Fr ANCHISe MAGAZIN e 13 space. This home cocooning trend has steadily continued, showing consistent demand for Poolwerx’ services. We are finding new ways to cater to this, including offering expanded services for the do-ityourself, the do-it-for-me and the do-it-forme-occasionally markets in response to a rise in customer convenience demands. We are also shifting our focus to a more holistic commitment to being the healthy pool of people by playing into the health and wellbeing space. This includes helping people to be more active, live more sustainably by making their pool energy and water efficient and providing a greater range of chlorine alternatives like magnesium and salt.
Poolwerx is embarking on an ambitious growth plan, having just partnered with US investment firm, Norwest Venture Partners, to turbocharge business growth in Australia and overseas.
”This latest survey shows that although pandemic trading restrictions are gone, significant new challenges are hindering Australian business recovery”, said Franchise Council of Australia CEO Mary Aldred.
The businesses expect to open 805 new franchised outlets in the next twelve months across their respective networks. They said they were most likely to expand business in NSW (39%) followed by VIC (38%), QLD (15%) and WA (8%).
The percentage of respondents feeling optimistic about business conditions in the next six months fell to 57%, down from 72% in the last quarterly survey. “ The percentage of respondents feeling optimistic about business conditions in the next six months fell to 57%, down from 72% in the last quarterly survey.”
Mary aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $155 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a complaint, sustainable and profitable franchise sector. franchise council of australia: Phone: 03 9508 0888 | email: info@franchise.org.au | Web: www.franchise.org.au
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TheAustralians.greatest concern or challenge reported by the survey is availability of suitable employees for Franchisees at 80% - sharply higher than the 64% reported in the March quarter Availabilitysurvey. of suitable staff for support offices (61%) was also sharply higher (up from 40% in the previous quarter). For the first time since the surveys began in March 2020, rising interest rates and inflationary pressures were identified as a significant challenge by 54% of Australian franchised businesses (31% high and 23% very Supplyhigh).chain issues at 54% and Franchisee recruitment at 40% were also in the top key concerns and challenges. QLD at 46% of respondents remained the strongest performing state or territory for franchises over the past 12 months - up slightly from 38% in the March survey. This was followed by WA (23%), NSW (17%) VIC (10%), and SA, ACT (both 4%).
“Urgent action is needed at the national level to ensure opening up of new streams of potential workers, both local and from overseas, with the skills and capacity needed to fill the diverse workforce gaps appearing across the Australian economy”, said Ms Aldred.
Continuing staff shortages and escalating interest rates and inflationary pressures are causing major concern for Australian small business, according to the latest national survey of franchised businesses. The June Quarter 2022 Franchise Business “Pulse Check” survey included responses from 119 brands covering 20,928 individual business outlets (19,291 franchised and 1,637 company operated) employing 231,123
bU siness c H allenge D by sta FF s H ortages an D rising rates
BUSIN e SS Fr ANCHISe MAGAZIN e 15 SPEED ATOWNERLAUNDROMATQUEENHARDWORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats. sqcommercial.com.au/turn-key-business sqcommercial.com.au / turn-key-business
so how do you go about showing you’re a good bet? it all starts with a plan.
Firstly, talk to your Franchisor or business advisor and find out whether they have a template you can use. There’s no sense putting all your effort into starting from scratch when what you really need to be interested in is the content. To help get you started I’ve also included a link to a simple business plan template at the end of this article.
bU siness plans – wH y D o F inanciers care? And more importA
ex P
Phil
Phil chaplin is the Chief Executive Officer of the CFI Finance Group, a specialist finance company servicing Australia’s franchise, accommodation, and fitness sectors as well as small businesses more broadly.
Phil has over 20 years’ experience in providing finance to businesses across Australia and New Zealand and has managed finance companies in the private and banking sectors, he is a former chair of the Equipment Finance division of AFIA.
There are very few finance companies that are willing to take on the risks associated with start-up businesses, and certainly most banks would rather wait until you’ve got a few years under your belt before they’re willing to consider lending you any money.
Although I’ve never seen a business plan to fail, I’ve seen plenty that fail to plan (and there’s an old saying that those two things are pretty much the same). A good business plan can make all the difference between obtaining finance and not, but much more importantly a good business plan can be the foundation stone of turning your entrepreneurial dreams into reality. So where do you start?
Involve others – Don’t fear criticism, it will help you hold yourself to account.
If you already have a team or key people, involve them heavily in the planning process, from that first cup of coffee where you talk about the idea to the final draft. Not only will you gain useful insights, but you’ll gain commitment and set yourself up for a future where everyone feels responsible for delivering the planned outcomes.
ntly, why should you? ert advice: Chaplin Finance Group
| CEO | CFI
Be real I st Ic – I can’t stress this one enough, in all aspects of your plan you should be realistic. Include contingences (what if’s). What if it takes much longer to get started than you planned? What if your competitor gets to market first? What if you get sick or injured? Don’t just rely on everything going well. Lenders particularly see straight through overly optimistic plans and forecasts. Keep I t s I mple – Don’t fall into the trap of using technical jargon or itemising every paperclip in your expenses. Set out where you’ve come from (personally and as a business), what is the ownership structure, what products and services you will provide and who will buy them. How are you different from your competitors, and how will you get from where you are now to where you need to go. Know your customers – Give some insights into the market you serve. What does your typical customer look like? How many do you need? And how big is the pond you’re fishing in? How will you grow your customer base? Explain how your products fit and attract your target market. no Bus I ness ex I sts I n a vacuum – Be realistic about who your competitors are but take some time to explain why you’re “ A good business plan can be the foundation stone of turning your entrepreneurial dreams into reality. So where do you start?” different. Competitors might be direct and indirect. If your business sells sushi rolls and the business next door sells sandwiches then you’re still competitors. You might also benefit from being so close together, for example you might both attract the lunch crowd. people matter – Provide some insights into your key people or management structure. What experience do people bring and what is their role in the business? How many staff do you need, and have you been realistic about their costs? Don’t forget to pay yourself! If the business will be your only source of income you should include your own costs in your business plan and be realistic about what the business should pay to you, both in start-up phase and once established.
Instead, what financiers (and investors) want to see are realistic numbers, well thought out, with a contingency around key aspects such as customer numbers and revenue. You should provide at least two years of financial forecasts with at least a Profit & Loss Statement and a Cashflow Forecast. For many, the Cashflow Forecast is an afterthought but it is perhaps the most important of all of the financial forecasts. Businesses might forecast and expect a loss in their first year, but typically when you run out of cash it’s game over. Make sure your forecasts align to your business plan, and that your assumptions around expenses make as much sense as those made for revenue. It’s amazing how many plans forget that as you grow you’ll often need to add staff, or increase software costs, or move into bigger premises, or all of these things and more. a n D that’s I t (almost) – Once you’ve prepared your plan, reviewed your plan, shared your plan, tweaked your plan, it’s time to work the plan. Don’t just pop it in the drawer. You should be looking at the key aspects of your plan every month, reviewing how you’re traveling in more detail every quarter, and revising your plan every year. Your business plan is now a living and evolving roadmap to your continued success. you can find Business plan and swot templates on our website www.cfifinance.com.au/templates.atv “ You should provide at least two years of financial forecasts with at least a Profit & Loss Statement and a Cashflow Forecast. For many, the Cashflow Forecast is an afterthought but it is perhaps the most important of all of the financial forecasts.”
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I’ve never met a F orecast I DIDn’t l IK e – It’s a bit of a running joke for anyone that’s seen a lot of financial forecasts, they very rarely forecast doom and gloom but will often have what we call a ‘ski-jump’ trajectory, where things start off ok, then some magic happens, and suddenly revenue and profit reach for the stars. Sometimes that does happen, but honestly it’s rare and it’s also probably not preferred.
w hat swot ? – Some years ago I presented a SWOT as part of a business plan. Somebody asked me Isn’t that a bit old fashioned? Maybe, but I still haven’t found a more succinct method of setting out and focussing on your Strengths, Weaknesses, Opportunities and Threats. Perhaps most importantly I find that once you start categorising things in that way it causes you to be quite real with yourself and to test and challenge the things you think you know. Sometimes ‘Opportunities’ seems like the hardest part to get started, but don’t ignore it! Once you start thinking about all the ways you can establish, grow and improve upon your business it can be hard to stop. If you do nothing else in your plan, do a good SWOT! Actually, please don’t just do a SWOT, at least do a SWOT and a good Financial Forecast. Those two things alone can help set you up for success.
Being in business for yourself does not mean that you are in business by yourself because over 4,000 franchise business owners are now enjoying the benefits of being part of the biggest services group in the world. You can now find Jim’s Franchises in New Zealand, Canada, and United Kingdom as well as in TheseAustralia.benefits include access to the best people in the industry to act as business mentors, being part of the best and fairest franchise system and of course being offered the best national deals and prices for a comprehensive range of goods and services.
industrial markets but not limited to cars, buses, trucks, caravans and boats. Your territory is non-exclusive which means that you get the first option on all work however if you decline the lead this will be offered to another franchisee. Of course this also works the other way in so much as you are not limited to only working in your own Youterritory.cangrow your business to any size without purchasing additional territories or franchises and are encouraged to expand your business by employing staff and/or investing in additional vehicles.
Nothing could be easier than owning your own Jim’s Car Detailing Business. In one easy step, we provide you with all the equipment; training and ongoing support you need to ensure your success. Then, once you get started we will advertise and send you extra work so you have no headaches and can simply get on with enjoying your new life.
P shot: Jim’s Car Detailing
Jim’s C A r d etA iling aU stralia’s l argest c ar Detailing bU siness
“ If you enjoy working outdoors, meeting new people and love your cars - It’s time to turn your passion into profits.” - Jim’s Car Detailing CEO - Ali Olmez
Franchise owners come from all walks of life and from all parts of the globe but share the common goal of ‘turning passion into profits’ As a successful franchisee, you are granted the rights to purchase and operate a Jim’s Car Detailing business in a territory comprising homes and/or businesses for the provision of vehicle cleaning and detailing services to domestic, commercial, governmental and sna
We don’t require any qualifications or experience as all the training is provided. Car Detailing suits anyone with an interest in cars or a love of working outdoors. For the more precise services such as polishing, a good eye for detail and a touch of a perfectionist streak also come in handy. If you decide to ahead with a Jim’s Car Detailing Franchise, everything you need is included in the purchase price. All your equipment, chemicals, products, stationary and promotional items, training, flights to Melbourne including accommodation and meals. The only thing you will require is a vehicle to operate your business. We have more work than we can handle in most regions. Jim’s Car Detailing has turned away 18,357 customers last financial year due to not having enough franchisees! www.cardetailing.com.au131-546
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goalsDDUneFine owerestimateDUnHHarD rtoisitUnabUsiness eqDnaiUateaDvice Don’tKnowtHe ersDleaHipteam ormtooDpaiUcHF sinessbeHtU
you do with your time and money. Your goals help you decide which franchise to buy and how you will run it. But many people don’t have clearly defined goals. They might have a vague sense of priorities and what they want to achieve, but nothing is written down. This lack of clear goals makes it all too easy to rely on your feelings, rather than properly assess the franchise. To avoid the problem of undefined business goals, all you need to do is write down your goals. It’s really that simple! Once your goals are out of your head and onto a piece of paper you’ll be able to clarify them, refine them, and then use them to help you decide on a franchise that will help you achieve them.
https://www.franchiseaccountingandtax.com.au/
Kate g room is co-founder and director of Franchise Accounting and Tax. She has previously worked for franchisors and as a business adviser. Kate’s focus is on helping clients understand the financial aspects of running a business and on business planning and coaching. She is also a director of a number of ‘not for profits’.
20 BUSIN e SS Fr ANCHISe MAGAZIN e ex P ert advice: Kate Groom | Co-founder and Director | Franchise Accounting and Tax Five mista K es F ranc H ise
b U yers ma K e an D H ow to avoi D t H em
In our business, we regularly meet people who feel frustrated because the franchise they purchased hasn’t gone as well as they expected. The frustration could have been reduced if these people had avoided five common mistakes that overconfident franchise buyers make. undefined goals If you don’t know what your goals are, how will you know what success looks like for Clearyou? goals help you make choices about what
It’s vital to do a reality check on the financial opportunity of the franchise you’re considering. This will help you avoid discovering later that it can’t pay you a wage or repay what you invested in the business.
People who embrace the role of business owner are likely to flourish in business. They accept the challenges because they see them as part of a life well lived. But what are the Tochallenges?getanunderstanding of what’s actually involved with running a business, ask other business owners what they found hard when they first started out. It’s also a good idea to spend time working in a franchise business to get a sense of what daily life is like.
The right advice is about working with experts to help you identify the risks and work out how you will reduce and manage them, and also how to create a foundation for success. In the process of working with your advisers, you’ll develop valuable skills that will help you in your business, including the ability to ask questions, seek and consider advice, create financial budgets, and make informed decisions for which you accept Toresponsibility.avoidyour franchise buying advice being an expensive box ticking exercise, look for advisers with expertise in working with franchisees and small business owners, who will help you understand the business and develop your business plan.
The way to avoid paying too much for a franchise is to fully understand the costs to set up and run the business, and to work with a business adviser to prepare a financial forecast that covers three to five years of
can be a good choice, but don’t let your optimism blind you to the need to properly understand the opportunity and manage the risks. The right advisers will help you set a foundation to achieve your goals and enjoy your business. v
If the numbers don’t stack up before you
The right advice will help you reduce risks and increase your chance of achieving your Ingoals.franchising, advice is sometimes seen as a ‘box ticking’ exercise that boils down to a lawyer summarising the franchise agreement and an accountant warning that you might lose your investment. This is not advice, it’s really just a warning – and it’s not a good foundation for starting a business.
Unfortunately, many franchisees jump into a network having had minimal exposure to the senior management team, and no understanding of the strategic direction of the business. If you’ve not met the people, how can you know what they are like to deal with?
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”
don’t know the leadership team
Do you really know the people you’re going to be in business with?
underestimate how hard it is to run a business It takes sustained hard work to run a successful business. Franchise buyers often underestimate the effort required to run a business. As a business owner you will be responsible for many more things than you were as an employee. You’ll also need to learn new things. It will be a for a moment of all the things that the owner of a small business is responsible for. From generating sales and serving customers to employing staff, paying bills, and keeping business records – it’s all up to you. Even if you don’t do all the tasks yourself, you need to know how to do them.
inadequate advice
“ If you don’t know what your goals are, how will you know what success looks like for you?
The way to know who you’re getting into business with is to meet the management team and ask them questions. You should also ask existing and former franchisees what it’s like to deal with the franchisor when things are going well, and also when there’s a problem. paid too much for the business
start, they are unlikely to get better later.
Of course there are no guarantees of good financial results. But part of the value proposition of a franchise is that it increases the reliability of financial returns compared with starting a non-franchised business.
Stopchallenge!tothink
Franchisesoperation.
So, if the numbers don’t work out on paper based on the information from the franchisor and existing franchisees, then it’s probably overpriced or fundamentally unviable.
“ Franchises can be a good choice, but don’t let your optimism blind you to the need to properly understand the opportunity and manage the risks.”
As a franchisee you will be in business with the franchisor management team and shareholders. Their decisions and execution will have a direct impact on your business, whether that’s through the strategic direction for the franchise group or in the way they conduct their business relationships.
Kate Thurecht and her husband Norman had spent decades dreaming of an additional income stream and when they found the Speed Queen model, they knew they were on to a “Wewinner.actually looked at a business about 20 years ago and were very keen and then we went to put in an offer and it had already sold, just hours prior. We kind of thought it wasn’t meant to be and life got busy: we had kids, we were both working full-time jobs in different careers,” Kate says, but they never gave up on the idea. “Last year we started looking at laundromats
Starting a business can be a daunting prospect, presenting visions of long hours, low returns and rolling headaches. Not with Speed Queen. The turnkey laundromat model sets up prospective owners to reduce risk and keep life simple, offering the ability to generate a steady income with minimal time in the building.
22 BUSIN e SS Fr ANCHISe MAGAZIN e focus feature: SPEED QUEEN
more t H an a typical F ranc H ise
• Speed Queen is the world’s oldest and largest manufacturer of commercial laundry equipment. With a global pedigree of more than 100 years, it has served Australia for more than 50.
• Technology innovations of cashless payment and remote operation make life simple for owners.
And the advice they received around sites, locations, demographics and other business fundamentals was invaluable, Kate says.
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From business planners to electricians, plumbers and carpenters, the couple felt they were in the care of the most experienced team “Theirpossible.knowledge and their expertise – it’s like they’re in partnership with you. I can talk to them about the figures and they’re just as excited about it as we are.
“We felt informed and supported around things that you’d never even think about … through every step of the process.”
“Without them it would have taken months, if not years, to get to the point we’re at now. It would have been very stressful and we would have had all sorts of headaches and Thenightmares.”Queensland couple have opened two laundromats this year and are currently scouting for a third site. Kate loves that she can easily keep an eye on her operations from “Iafar.can look at my phone right now and see how many machines are going in each site. I can see how long they’ve got left on each cycle,” she “Sometimessays.someone will phone up and say ‘it’s taken my money but the machine didn’t start’. So I can remotely start the machines, I can clear any errors on the machine. There’s no way we would have signed without this technology and without the trusted name of Speed Queen.” Kate admits she’s on a bit of a deep dive into the laundromat business now, reading forums online, listening to podcasts and never driving past a laundromat without going in and taking notes. Once they’re out of the intense businessbuilding phase, the technology of Speed Queen machines will provide twin benefits of a stable income stream and the freedom to be “I’llanywhere.havethe flexibility to be anywhere and to be able to travel. The freedom to do what I want. Anything that happens I can fix remotely or work on remotely. So as long as I’ve got a Wifi connection or a Sim card, I can be anywhere.”
“ I’ll have the flexibility to be anywhere and to be able to travel. The freedom to do what I want.”
“ Last year we started looking at laundromats that were for sale. We liked the idea that they were Covid-proof, recessionproof and … everybody needs to wash their clothes.” that were for sale. We liked the idea that they were Covid-proof, recession-proof and … everybody needs to wash their clothes.” What they didn’t like were the potential headaches that could come with coinoperated laundromats and inheriting older machines, so they decided to establish a business from scratch. That was when “the planets aligned”, Kate says, and she found a Speed Queen distributor to work with.
With cashless payments and remote operation, the machines ticked all the boxes.
• Speed Queen will assist with a business from inception, including scouting for sites and ensuring all the fundamentals are right - location, parking, demographicsthrough to financing, laundromat design, promotions and ongoing maintenance.
• With no ongoing franchise fees, low rents and zero staff, laundromat owners typically enjoy a 20-30% return on investment, with a deposit usually in the region of $75,000$100,000. For more information go www.sqcommercial.com.au/franchiseto
“It’s a global brand with a very long track record. The reliability of the machines was a big thing for us. They’re all commercial machines and the contracts Speed Queen have are with nursing homes, hospitals, the defence force, and we knew those industries absolutely have to have a reliable product.”
24 BUSIN e SS Fr ANCHISe MAGAZIN e fran chisror in de P th: Gutter Knight
The Gutter Knight approach enables franchisees to choose what they want to do, depending on their skills, lifestyle and goals, with options to either do everything; including sales and installation through to outsourcing the work so they simply run the Makingbusiness.buying a franchise a breeze, Gutter Knight only charges a small monthly investment of $500 for admin and marketing instead of taking a percentage of franchisees earnings. The franchisor makes an income from the manufacture of the Gutter Guard which the franchisee has to purchase through Theythem.believe this is a transparent and fair model where if the franchisee is successful, so is the franchisor. David says, “we have no intention of being another ‘Jims’, we want to be known as different” and even though they are shaking up the industry, David says Gutter Knight is the worlds best kept secret despite their seven years of successful operation and growth nationally. They seem to have weathered the storm of launching a new franchise brand and the future looks bright but how did they do it?
Davids’ background is playing NRL and he brings his team building experience, skills and learnings into the way the business supports the franchisees to work together come rain or shine.
The winds of change
So far they have attracted new franchise owners from a wide range of backgrounds including creative, military, sports and politics as well as corporate roles and they know that pulling together a varied team only works if the right people buy in. David says it’s “attitude over aptitude” and he believes that “the right personality and ability to be coached is vital” but if someone is willing to learn, follow a system and fit into a team, they’ll be right as rain.
The business supports the team with fortnightly zoom calls and quarterly reviews, not just about the business but about their personal growth and development and although David admits not everyone gets into it, but the senior leadership mentor others in the team. He says it’s “all about education
There is always pressure in franchise businesses with an expectation of people doing what they are told and also having initiative, but David believes that individual owners can develop their personal brand and stay aligned with the business brand as long as the focus is on building the person first.
Self development has always been part of his life, “I knew I performed the best when I was hanging around the right people, listening to the right podcasts and reading the right books” he says. The first step he suggests is “as soon as someone realises they can’t look externally for growth they start to look inside” and that’s going to weather them through any difficulties.
The post covid great resignation has made franchising a popular option, but many find their entry limited by a lack of finance or skills. One brand however is taking the market by storm. Unlike most franchises, initiated by tradespeople duplicating to grow, Gutter Knight founders Brian Brown and David Myles began with no trade experience. Instead coming from a coaching and consultancy background with a focus on transparency and team building. Their take on franchising even has entrepreneurial leaders such as Greencross Vets founder and Shark Tank investor Glenn Richards calling it “one of the more impressive and better business models” he has ever seen.
But they are cautious about growing too fast, “We knock back more franchise enquiries than we accept” he says, knowing that not everyone will fit and having the wrong people on the team can affect the entire brand. Bringing the right people together and growing them is all about transparency and they encourage anyone who enquires to contact any one of the team to ask about what it’s like and how the business works. They don’t have a sales team and don’t want lots of people, they want quality and the feedback so far is that those who join find the approach and the model refreshingly simple. So how are they helping their franchisees grow? David swears by ‘Google My Business’
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Lauren Clemett is a Keynote speaker, International Neurobrandingaward-winningspecialistand best selling author with over 25 years brand management experience. Lauren shares how to overcome overwhelm and lead with direction, purpose and meaning, making marketing professional services a walk in the www.yourbrandtruenorth.compark!
https://www.gutterknight.com.au/ and having an abundance mindset” and he’s making that a big part of the brand culture. Teamwork is something that comes from his football background and the directors role is to make sure everyone in the business knows this. “Good teams do everything together and they lift each other up to be the best, knowing they can’t do it as individuals” he says, and they are using their high performance background to ensure that the franchisor isn’t constantly battling with the franchisees. David realises that “not everyone is happy all of the time”, but he does make sure everyone understands that if they don’t make money the franchisor don’t make money either. Their approach is attracting new franchisees and David believes that has to do with how they are building their brand profile, with consistency and understanding the importance of local marketing. The results about the author
saying “it is such a powerful tool and critical path that feeds into the whole lead generation for every business”.
are that the Gutter Knight franchisees are dominating in small areas and that is creating a local brand awareness.
The head office also runs one of the franchises and has 250 reviews, the next closest is another Gutter Knight with 40 and another with 30 reviews. David shares that lots of businesses have 1 or 2 from Mum or the mates, but that social proof is just not there. He suggests that the opportunity is there to “go from 200 reviews to 500 and once you are there, no one can catch you because you are so far in front that your business will Hesnowball.”alsosuggests using local facebook groups and community pages, not spamming but adding value for people, being there consistently and responding to requests for Hereferrals.believes that although many home services business have done well through covid, the biggest challenge is not being complacent. He says “often when things go well people take the foot off the pedal and that fair-weathered thinking will not deliver long term stability. For now, Gutter Knight is storming ahead and they continue to make hay while the sun shines.
astering Uncertainty
“ S.M.A.R.T., which stands for Specific, Measurable, Achievable, Relevant, and Timed.” franchisors, family, and so on. Whilst we can persuade, influence, or negotiate, we have zero control over these people, events, and Nextcircumstances.timeyou find yourself being held back by an external event or person, ask yourself what can I do that’s within my control? If you come up with an answer, then do that. If there’s nothing you can do, then accept it, and look for something else that is within your control.
m
What we do have control over are our thoughts, responses, actions, and behaviours. Essentially, we only have control over ourselves. It’s important to recognise that we have no control over our staff, suppliers,
I believe that franchise owners can achieve
I’m not saying any of the forementioned events are good, because they’re not. What I am saying is to start by accepting that uncertainty is certain. There will always be something external that has the potential to impact a franchise’s performance, therefore regardless of what’s happening locally, nationally, or internationally, franchise business owners have the choice of what they do Mostnext.people would describe this as managing uncertainty, although I want to take it to the next level and teach you how to ‘master’ uncertainty. The word ‘Master’ is defined as ‘to gain control of, or overcome’. In this article I want to share 5 strategies to help you master uncertainty and ensure that your franchise continues to thrive.
1control the controllables
2get clear on What you Want Most franchise owners aren’t clear on what they want. They know what they don’t want, which in business, is to not fail, but they’re not clear on what they actually want, ie. a clearly defined franchise goal.
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There’s plenty of uncertainty in the world right now. We’re experiencing higher inflation, and rising interest rates. The war in Ukraine is continuing, tension with China is simmering, and Covid is still hanging around. With all this uncertainty, it’s no wonder some franchise owners are feeling anxious, which is causing them to be inactive. The positive news is that you don’t have to let this uncertainty act like a handbrake on the success of your franchise. Please don’t misinterpret what I’m saying.
ex P ert advice: Tony Meredith | Director and Head Coach | Tony Meredith Coaching
All the events I mentioned earlier are out of your control. Rising costs, wars, and pandemics are beyond most people’s control, yet why do so many of us get caught up in something that we can’t change? The answer lies in our psychology. Everyone’s mind has a primary role, and that’s survival through life. As a result, our minds are constantly scanning for dangerous or painful situations. When one of these situations occurs, our mind uses the emotion of fear or anxiety as a mechanism to get us to avoid it and stay safe.
When we look too far into the future, we can get fearful and anxious about upcoming events. Conversely, when we look too far behind, we can get upset and depressed about missed opportunities. To overcome this, it’s important to be centred and focused on the here and now. In other words, being mindful.
tony Meredith, Director and Head Coach at Tony Meredith Coaching, has over 25 years’ experience working for some of the world’s largest corporations in a variety of senior sales and leadership roles.
The practice of mindfulness is about being present, and focusing on this moment. To change any outcome in your franchise, it starts with what you chose to do at this present moment. In summary, change is inevitable, and uncertainty is certain. Even in situations that appear dire, you still have the power to implement these strategies: Control what you can control; Set a clearly defined goal; Prepare for contingencies; Build a growth mindset; and, Practice mindfulness. These 5 strategies will ensure that you master uncertainty, and enable you and your franchise to thrive. v
Having a growth mindset means that you’re prepared to tackle challenges and learn from them, therefore improving your skills, talents, and intelligence over time. A characteristic of a person with a growth mindset is that they see opportunities everywhere. Even in times that seem dire and catastrophic, having a growth mindset will enable you to have a different perspective.
3be prepared
Tony Meredith Coaching started in 2018 and works with hundreds of small-medium businesses across Australia, in the areas of Franchising, Retail, Services, Manufacturing, and Property. Tony Meredith Coaching focuses on helping business owners Grow Sales, Increase Profits, and Regain Time.
5practice Mindfulness
“ The practice of mindfulness is about being present, and focusing on this moment. To change any outcome in your franchise, it starts with what you chose to do at this present moment.”
Viewing mistakes as feedback is another characteristic of a growth mindset. Every time you make a mistake you learn something, which is feedback. The more you try new things, the more mistakes you will make, but the closer you will be to getting it Oneright.of the many benefits of being involved in a franchise, is that a lot of the mistakes have been made for you by the franchisors or earlier Resourcefulnessfranchisees.is also a key characteristic of a person with a growth mindset. Regardless of where you are or what’s happening, always look for a solution by asking, “What else can I do?”
whatever goal they want, provided they are committed to making it happen, and the best way to get clear on what they want is to set it.
The goal setting methodology my clients and I use is S.M.A.R.T., which stands for Specific, Measurable, Achievable, Relevant, and Timed. Setting a clearly defined goal is the first step in bringing your franchise goal to Justlife.because your environment is filled with uncertainty, is no reason to lose sight of your Ingoals.addition, the power of goals is to make sure that you have something to move towards, instead of away from. Given the focus of this magazine edition is on health, fitness, and beauty, let me describe this positive psychology approach in relation to weight loss. If you’re wanting to lose weight, instead of focusing on not being overweight (moving away from), you need to focus on being fit and healthy (moving towards).
4build a growth Mindset
Get clear on what you want your franchise business to look like, then commit to working towards this vision consistently.
Being prepared for a worst-case scenario is a good risk mitigation approach. Alexander Graham Bell, inventor of the telephone, said, “Before anything else, preparation is the key to Yousuccess.”don’twant to ignore rising costs, pandemics, wars, etc, and think it’ll never affect me or my franchise. Instead, take the time to prepare for contingencies before they’re required. Develop a plan, then put that plan away for a ‘rainy day’, hoping that day never comes. It’s like conducting a fire drill. No one wants there to be a fire, but in the rare event of it occurring, the team are well prepared for what to do next because of conducting fire drills and having a contingency.
https://www.youtube.com/channel/https://www.linkedin.com/in/tony-meredith-coach/https://tonymeredithcoaching.com.au/info@tonymeredithcoaching.com.auucMf8_Pya5vWuttrmdbmaiwQ
Your mindset is the largest contributing factor to your success as a franchise business owner, specifically a growth mindset.
28 BUSIN e SS Fr ANCHISe MAGAZIN e focus feature: RAMS
“At RAMS we have an important role to play here, enabling driven, customer-oriented people to channel their energy into helping customers realise their home ownership dreams. Through ownership of their own business, each of our franchisees can then not only generate an income and lifestyle, they can also offer employment opportunities as they hire staff.” RAMS’ growth over the last 2 years is the result of a lot of hard work, simplification (including digitisation) of many processes, and an unrelenting customer focus. While Jake acknowledges there is still much work to be done and market conditions can vary, as a franchisor, RAMS has seen an uplift in sales, while RAMS franchisees in their own right have also seen growth within their business. These results however haven’t happened overnight, rather they are the culmination of a number of years of solid teamwork and deep engagement with franchisees. And such successes have been rewarded with a number of franchisees recognised at an industry level as finalists in the Franchise Council of Australia’s Excellence in Franchising Awards.
Not to mention that the RAMS business itself has also been proudly recognised in these awards, winning the Excellence in Franchise Innovation category in 2020 for its Construction Proposition, and being named as a finalist for Excellence in Marketing, as well as the big one – finalist for Established Franchisor of the Year in 2021.
“We have a deep relationship with the Franchise Relationships Institute who helps
passionaT e abou T T he greaT ausT ralian dream of home ownership
While everyone at RAMS is rightly proud of this recognition, the business has always ensured franchisees have a voice in the decision making process.
With its iconic mascot Raymond, RAMS is arguably one of Australia’s most recognised home loan providers, and its mission is clear: to help more Australians into homes. Over the past 2 years RAMS has had a clear strategic priority to grow, which includes expanding its footprint - in other words, growing its franchisee base. RAMS franchisees are small business owners in their own right, something RAMS’ Managing Director Jake Bromwich knows all too “Smallwell.business is the backbone of our economy, collectively hiring more people than any other employment type, while also creating economic growth.”
BUSIN e SS Fr ANCHISe MAGAZIN e 29 us conduct an annual franchisee satisfaction survey,” says Jake. “There is no doubt the feedback from this survey has helped our business deliver significant improvements for our franchisees who have gained more confidence and trust in our leadership. All measured support areas have shown improvement year to year, with practical support and training effectively doubling.” While certainly not being complacent with these great results, the business has made sure to recognise and celebrate each win with internal teams and the franchise network. In terms of recognition, and in direct response to franchisee feedback, RAMS refreshed its Reward and Recognition framework, and recently held the inaugural Regional Excellence Awards where state finalists were recognised in front of their peers in the lead up to the big one – the Annual National Conference to be held later this year. “One of our absolute highlights as a business is getting to celebrate the successes of our franchisees. We all thrive on human connection. Helping people is who we are, and we run a people business, it just happens that our people business specialises in home loans,” says Jake. “So celebrating with our franchisees is really special to all involved.” Making this year’s awards extra special has been the introduction of the Rookie of the Year category, recognising excellence amongst RAMS’ newest franchisees. As part of RAMS’ growth strategy, the business has welcomed 23 new franchisees since its recruitment initiative kicked off, and a further 6 are approved to start in the very near future. Of the 23 new starters who are already in operation, 6 franchisees make up the inaugural Rookies being recognised in “We’ve2022. been delighted to welcome our new franchisees to our RAMS family and we look forward to seeing their journey as we help them build their businesses,” says Jake. “Our franchisees’ success really is our success, and it’s important to us, and ultimately our customers, that our valued network succeeds. It’s particularly important to our business to acknowledge our Rookies for their hard work as they establish themselves in their local Onecommunity.”oftheRookie of the Year finalists is Gary Bandara, a former highly decorated RAMS Home Loan Manager (HLM) who now owns and operates the RAMS franchise in Ferntree Gully, Victoria. Gary loved his role as a HLM with RAMS so much that, coupled with his love of the brand’s mascot Raymond, it was natural that he had the desire to – as they say in RAMS – ‘manage his own paddock on the farm’. “My foray into business ownership as a franchisee has been so rewarding,” says Gary. “I only commenced formally in October last year and already I’m achieving results beyond what I imagined I would in my first year. I know there is still a lot of hard work to be done, but I am up for it and I know I have the support of RAMS and my fellow franchisees to help me along the way.” “And to be recognised among my peers as a Rookie of the Year candidate is really something special. It’s a real privilege and honour to be rewarded in this way for my hard work and dedication to supporting our customers.”
As a Home Loan Manager this was very rewarding, but now I get to do the same as a business owner. The stakes may be a little higher as I have much more responsibility, but I also have much more control over my own destiny. And I love the fact that RAMS recognises my passion and efforts. I’m very proud to be a finalist as Rookie of the Year!” If you have the same desire as Gary and Vivi, and dream of owning and operating your own small business helping Australians realise their dreams of home ownership while also being rewarded for your hard work, RAMS would love to hear from you. For Franchising e nquiries please email franchising@rams.com.au or phone 1800 616 082 RAMS Financial Group Pty Limited ABN 30 105 207 538 Australian credit licence 388065. Westpac Banking Corporation ABN 33 007 457 141 Australian credit licence 233714 is credit provider for RAMS home loans.
“ I love seeing my customers achieve their dreams of stepping into their new home or acquiring a new investment property.” “ It’s a real privilege and honour to be rewarded in this way for my hard work and dedication to supporting our customers.”
Gary Bandara – Franchise Principal RAMS Ferntree Gully VIC with Jake Bromwich Vivi Jia – Franchise Principal RAMS Camberwell VIC with Jake Bromwich
Likewise, Vivi Jia, who has been Franchise Principal in Camberwell, Victoria for a little over 12 months, had initially worked as a HLM at another RAMS franchise before venturing outside RAMS to explore the world of broking. Vivi however was seeking something more rewarding, particularly having more ownership, working for herself and building stronger relationships with her customers. Realising that she loved the RAMS culture while working as a HLM, it was an easy decision to return to the RAMS family, this time as a franchise owner. And she’s delighted to be another Rookie of the Year finalist. “I love seeing my customers achieve their dreams of stepping into their new home or acquiring a new investment property.
30 BUSIN e SS Fr ANCHISe MAGAZIN e Hungry?
Great, you’re exactlythe sort of person we’re looking for! Hungry to make a difference in the QSR world. Hungry to make customers happy, every single day. Hungry to turn your business into a global success story. Hungry to join a fresher franchise business that treats you as an individual. Hungry to be part of a new generation of Subway® fame. Ready to tuck in? subway-franchise.com
Optus further grows its Living Network with Optus
• Donating or recycling your device. Eco
bU siness a sU approacstainableH
With the Australian Government recently passing legislation to reduce emissions by 43% 2030, there is heightened importance to understand the impact business is having on the environment. We take a look at how Optus is making changes. As demand for Optus’ services grow, so does Optus’ energy needs. Optus is continually upgrading and converting its base stations to become more energy efficient. Through these upgrades, Optus has reduced energy used during low data traffic times with the activation of energy-saving functions, resulting in annual electricity savings of 10,952 MWh (megawatt hour). Legacy infrastructure has also been shut down and decommissioned, achieving savings of more than 50,000 MWh per year. Optus has saved a further 1,577 MWh per year by rolling out energy-efficient LED lighting and motion detecting sensors in our facilities. Such energy savings equal the annual power consumption of 12,000 Australian homes. Within its business units, Optus has embraced ‘circular economy’ principles assessing a product’s environmental impact over its entire life cycle, beginning from before it reaches the stores, during operations and after its useful life. This approach allows Optus to prioritise the reduction of resources consumed to eliminate landfill waste by reusing or recycling resources where possible and increase the use of regenerative resources.
32 BUSIN e SS Fr ANCHISe MAGAZIN e focus feature: OPTUS o ptUs
Optus has unveiled one of its latest Optus Living Network innovation, Optus Eco, which empowers customers to help combat climate change by exposing ways they can reduce, offset and amplify their commitment to the environment. Optus Eco, available in My Optus App, invites customers to up their sustainability game through simple and easy steps to decrease their environmental impact such as: reducing • Connecting with an eSIM, • Choosing paperless billing with Optus, and
• Modem recycling: Optus customers can recycle any used Optus-branded modems through their local retail Optus store, where 95% of materials are recovered and reused.
• Business and marketing support
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Optus knows running a business means having the confidence to take bold steps. It’s why they’re committed to helping Australian businesses, big and small, take those steps more often. It starts with yes. v
Co-create a local brand, where you are the face of Optus Business.
“ We recognise Sustainability is not only important for all Australians, but all Australian Businesses and how operate.they ” offsetting
• SIM card recycling: Optus recycled 68,456 SIM cards as part of its 2021 SIM expiry recall initiative.
• Donate Your Device: Building on the impact of Optus’ Donate Your Data™ program, Donate Your Device allows customers to donate their select spare phone to Aussies in need through Good360 Australia.
• Training and mentoring from our experienced Sales team
Optus is a key challenger brand, providing businesses with a diverse range of Telecommunication solutions. Optus is currently seeking to expand their distribution network. As an Optus Business Partner, here are a few ways Optus will support you:
• Printer waste: In collaboration with Lexmark, Optus is updating its printers to reduce the amount of toner that is being Weusedrecognise Sustainability is not only important for all Australians, but all Australian Businesses and how they operate, which is why Optus Business Centre Partners keep this front of mind when servicing their customers. In order to deliver on our ambitions, Optus is expanding the footprint of Optus Business Centre specialists to service the needs of business customers in Australia. Optus already has 29 Business Centres across Australia, with continued expansion planned over the coming years. Optus Business Centres provide telecommunication solutions for businesses, from 1 to 300 FTE. You will work closely with customers to understand their telecommunication needs, and provide “ We are taking a proactive approach to ensure our contribution to, and impact on, our community and our environment is a positiveone. ”
tailored solutions to help your customers grow their business. Partners are provided an assigned local customer base that needs to be proactively managed to drive growth and retention. Opportunities to market your business to acquire new customers within your local territory.
• Competitive commission structure
amplifying • In the coming months, once customers have ticked off everything off their Optus Eco checklist, Optus will provide an extra carbon-offset bonus other initiatives
• Choosing to help offset their phone’s manufacture and use by supporting local Australian projects such as Boonora Downs in NSW and Tallering Station in WA which mitigate climate impact and tackle biodiversity.
• Territory model with customer base to get you started
• Mobile Muster program: Optus supports this national industry-wide collaboration and stewardship scheme that allows customers to recycle their old mobile phones at any Optus retail store.
• Postal drop off service: has allowed customers to return more than 63,500 leased set top devices directly to Australia Post, consolidating transport and reducing emissions.
FRANCHISEANDPOOLWERXHOWTHEYCRACKEDTHECODE Poolwerx is the world’s largest franchise pool service brand. Operating in the home service sector, we have over 630 vehicles and 165 stores in Australia, New Zealand and the US with multiple revenue streams, repeat clients and limited competition. and spas with mobile vans in 1992, then launched into retail, opening our first store in 2000. Initially catering to DIY and Doinclude B2B offering servicing commercial pools through established partnerships. Our business has grown substantially in the last five years, having cracked just over $150 million in revenue in ANZ in the last 12 ourmonths.robustexpansion processes, strong relationships with franchise partners and set us up for success. What type of person would ‘fit’ your franchisee profile? partner composition has drastically changed. Even ten years ago 100% of our comes from banking background and now owns one of the largest Poolwerx footprints new standard for multi-unit partners within Poolwerx and the wider industry. The latest recruits include senior executives, professionals; highly motivated and skilled people looking for new challenge in empire creators. This helps ensure people’s them up for success. Where are your locations/territories?currentWhere are locations/territories available? north and south islands. Despite our footprint, there are still significant growth pool servicing retailers to come under the Poolwerx umbrella. We also have stores Why is there need for this product/service? Why are you different to your competition? Pools are staple of Australian backyards, new pool builds. The booming property market is also contributing to demand because of the value pool adds to the that puts their franchise partners first. Our number one measure of success business transformation and state-ofdata-led insights to help automate processes for franchise partners so they can focus on delivering outstanding client and transformation, Poolwerx also appointed Chief Innovation Officer who coordinates the business’ innovation pipeline, fast-tracks across the network, and further brings the brand onto the global stage. How do you look after your franchisees? e.g. what support/ training/back up do you offer? support to partners. Our Pool School is the largest pool training facility in the Southern Hemisphere, run by inhouse and external The three-week program sets new entrants up for success and enables them to fully immerse themselves in all things Poolwerx. high level of support from our Poolwerx Support Centre (PSC). Poolwerx has to 4.5, testament to our high level of support We also introduced Body, Mind and Soul (BMS) fund for PSC team members to partake in training and development Plans for new systems/ concepts in 2022 The pandemic saw demand for home services surge as Australians prioritised space. This home cocooning trend has finding new ways to cater to this, including offering expanded services for the do-itme-occasionally markets in response to We are also shifting our focus to more pool of people by playing into the health and wellbeing space. This includes helping people to be more active, live energy and water efficient and providing greater range chlorine alternatives like magnesium and salt. Where do you see the Franchise in the next five years? Poolwerx embarking on an ambitious growth plan, having just partnered with US to turbocharge business growth in Australia Norwest, who already partners with some Snap Fitness, Uber, Spotify and Calm, will bring to the table additional expertise and opportunities to enable Poolwerx to grow and the US. We are also pleased to welcome Ellerston Captial as partner to the brand. What is your advice for those exploring franchise opportunities? Systems and processes are easily learnt but passion for your product is something franchising is the breadth of options Partners to suit their needs; retail hubs faced by food franchises, residential pool servicing and B2B offering. De-risk your business venture business opportunity or to take the reins of an already established business, franchising great option for those at How do you motivate your franchisees? Manager (BDM) to support their growth with quarterly meetings to review business plans, troubleshoot issues, identify skill partners and their teams, to continue to enthusiasm and purpose for partners. Poolwerx also hosts an annual convention for knowledge sharing and yearly awards. 2022 will be the first year in-person and reconnect as network and set ourselves up
latestUncertaintymasteringpoolwerxHowtHeycracKeDtHeFrancHisecoDenewsin franchising (AUD), (NZ) cover story FHealtHitness & FbeaUtyrancHises special feature ISSUE www.businessfranchiseaustralia.com.au
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D o yo U want to be a H ealt H , F itness & beaU ty F ranc H isee? t H e H ealt H , F itness & beaU ty evolU tion latest news health, fitness & beauty franchising VOL 16 ISSUE 06 SEptEmbEr/OctObEr 2022
Ali’s mission is to spread his passion for health and fitness and inspire others to take their training to the next level whilst training at ACTV.
FITNESS WITH 5 STARS ouP
Universal Fitness Group offers franchise owners multiple revenue opportunity streams, latest fitness product trends as well as a unique premium offering that leads the Australian market with member Choose your level of Involvement across our Category portfolio from our wellbeing concept right through to our premium deluxe models. we can customise a plan for you.
Universal Fitness Group is a high-end Health & Wellness provider, with a five-star offering, the product provides exceptional facilities which promotes our services for all levels of fitness in a clean & safe environment that creates the 2nd home for our members & guests. It is a professional premium wellness and fitness training centre, incorporating the latest trends in today’s industry all under one roof. o ur vision is to provide our members with a unique fitness and wellness experience Makingmembers.every member and team member feel a strong sense of belonging. UFG is not a facility but a club where every member’s goal are the goals of UFG.
ACTV Strength Co is a group training gym that was co-founded in 2017 by professional ironman Ali Day in Burleigh Heads. Ali’s long list of accolades include 7x Coolangatta Gold Champion, 4 x Nutri-Grain Ironman Series Champ and 2 x Australian Ironman Champion. The thriving community and reputation the ACTV team have created has seen many requests from others wanting to open their own ACTV Strength Co. e xpanding ACTV via franchising commenced earlier this year and July saw the opening of ACTV’s first franchise in Ashmore on the Gold Coast.
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actv strength co GROUP TRAINING GYM way from top coaches and from years of training to get myself to the next level. It’s really important to me that when members train at ACTV they train hard, they train smart and they get results. Group Training at ACTV Strength Co goes far beyond the standard, our training will take you to the next level. It’s so exciting to support our franchisees in opening their own facilities and creating thriving businesses that make a difference within their community. we are looking forward to spreading our specific, progressive, and systemised group training program Australia wide.”
According to Ali, “My goal when cofounding ACTV was to share with the world all the knowledge I’ve learned along the
Universal Fitness Group will be the first and only premium franchise health & wellbeing product now available to the public, looking to expand in selected territories across Australia and into Southe ast UniversalAsia. by name, local by results.
Franchise opportunities are now available.
w ith a second franchise in the pipeline Ali and his team are looking forward to expanding the ACTV community with franchises Australia wide.
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Bo DystR eet at Franchise Expo
Bodystreet is a German fitness franchise that operates in the area of “boutique fitness studios“. These are small studios that concentrate on very specific wishes of certain target groups. Bodystreet is a specialist for training efficiency and uses electrical muscle stimulation (eMS). This technique originated from sports medicine and astronautics and is characterised by an extraordinarily efficient workout. w ith more than 300 Studios on three continents, Bodystreet is the world market leader in eMS boutique studios. In 2020, Bodystreet was awarded the Global Franchise Award “Best Fitness Franchise”. o ne year later with the “Green Franchise Award“ and in 2022 again with the Global Franchise Award as “ r egional Champion Foundereurope.” emma lehner did not miss the opportunity to personally answer questions embracing club-themed music and lighting.
The business helps to promote a healthy lifestyle to its clientele while being easily accessible. r evolution’s focus is on highintensity, beat-filled, full-body workouts with world-class and inspirational instructors leading the electric spinning sessions in dark rooms. e ach session boasts positive energy allowing clients the ability to let their hair down while breaking into a sweat
Theevents.spin cycling brand offers multiownership opportunities and has a return on investment in 2 years or less. It has more than 2,000 first-time riders each month and a growing portfolio of brand partnerships.
Sydney Revolution is a premium indoor rhythm cycling brand established in 2020 and has grown to be the premier studio in Singapore with 4 locations anchored within the first 2 years. The brand has launched its franchise model in Australia after partnering with franchise consulting firm DC Strategy and is ready to take on state masters and franchisees nationwide.
Revolution sPin c yclin G Launches Franchise Model in Australia
at the Bodystreet booth in Sydney. “I’m delighted that Bodystreet seems to be a perfect fit for the healthy and sustainable lifestyle here in Australia,” said emma lehner. Those who would like to secure the rights for a franchise license or as an Area Developer or Master Franchisee are welcome to contact the Bodystreet Global Headquarters in Munich.
The fun and unique business has developed a simple yet proven business model that is highly scalable and being a brand that is a part of a growing industry. r evolution is an established brand with a dedicated supply chain offering world-class training and marketing Comprehensivesupport.training is provided to all franchisees. This includes detailed studio management, human resources, operations, sales and marketing training. Franchisees will also have access to r evolution’s world-class instructor training academy to groom and develop their own portfolio of instructors. There will be ongoing support provided through a dedicated franchisee manager. Marketing support includes established brand guidelines, package discounts, imagery and themed class
added bonus is that they are 100% Australian Ellaowned!Bache will also be with you every step of the way from providing training education and marketing support. On top of this a dedicated Business Manager will be with you to provide support and guidance to you to build a successful salon in your chosen area. ella bache Ella Bache is Australia’s only national skincare franchise. Joining the Elle Bach family you will have access to premium products and services available in over 120 salons and 39 David Jones stores Australiawide. Even better, you don’t need to be a qualified Beauty Therapist to get in on this journey, you just need a passion for quality skin care and a commitment to helping people know exactly what their skin requires to stay strong, healthy and radiant. The laser clinics Looking to get in on the booming aesthetics Theindustry?Australian aesthetic devices market was valued at approximately USD 201.10 million in 2020, and it is expected to reach USD 371 million by 2026.
Just cuts
Moving on to hair…who doesn’t love going to the hairdressers to sit back, relax, grab a coffee, a style cut, wash and blow dry to start your day. This brings me to Just Cuts.
Prospective franchisees do not need any business or hairdressing experience to own your own Just Cuts. Just Cuts will supply you with a proven franchise system that has been providing support to their franchisees for over 30 years.
Well you can’t go past Laser Clinics Australia. Women and Men all over the country are flocking to have years taken off their appearance using cosmetic injectables from anti wrinkle, lip fillers, brow lifts and the list goes on. Not only do they have a process to stop time they also provide Laser Hair removal, so throw out the razors and wax laser hair removal is fast, safe and cost effective and its permanent!
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feature article: Renae
The Health, Fitness and Beauty Industry is booming with franchise opportunities. In today’s world keeping healthy and fit and looking great has taken a turn. It is now not a luxury but a necessity.
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So our feature article this issue is to let you all know about the franchises leading the way in helping people lead their best lives promoting all the good stuff we all need. Longworth
As a Franchise Owner, you’ll always know upfront what your franchise fees will be. Plus, they offer a trusted range of professional haircare and styling products, JUSTICE Professional™, which will provide you with a second tier of earning potential. Just Cuts are so confident in their franchises they offer a seven day written guarantee with their style
t H e H ealt H, F itness an D beaU ty evolU tion
Laser Clinics Australia offer ongoing support and training by offering training programs, operations support and business management tools. You will be setting up everything you need to run a successful clinic. Laser Clinics offers a 50/50 partnership model which will reduce your startup costs significantly. You will also have an attractive remuneration package of $100,000 per annum from day one.
Just Cuts is the largest hairdressing franchise in the southern hemisphere and a proud Australian family owned business.
Justcuts.Cuts business model has been digitized with a range of support available online, including an e-learning platform, print marketing ordering system, retail reward program and Point of Service tools.
Owning a franchise that’s focus is around well being and living life to the fullest can be so rewarding as you help customers meet their full potential and live a vibrant lifestyle.
My First Gym gives you all the feels..by providing a healthy environment for our kids to learn from, but they are also dedicated to raising money for local charities. This franchise will have you working within the community and impacting the minds of our future generation with a healthier more active lifestyle. My First Gym will provide you with ongoing support working in a family friendly environment and a growing network to help you start up your business. Forecasted return on investment of 3 years with the potential to recoup your initial investment within 2 years.
Lets now have a look at the Fitness and Health Industry for the young through to the goldenager. listen to your body Start your career right with a Fitness shifts towards Health and Fitness develops and people turn towards taking care of their mind as well as their body, the demand for exercise has increased.
LOO k O u T FOR O uR NEXT FEAT uRE food franchising&
Fitness starts from scratch with you. You choose where you would like to open, they then help locate and secure your property along with the Council consent. You are then given the training and support you need, they fit your gym and then you’re ready to open up and start helping people make better choices and support them on their journey all the while helping you operate a successful financially beneficial business of your own.
So if you’re keen to jump on board and change someone’s life positively and your own, LYTB offers a comprehensive franchise induction program, ongoing training and development and EPIC Annual Conference, PT recruitment support, quarterly onsite business coaching and a dedicated business LYTBmanager.has everything on hand to help you get started and stay at the top.
My first gym
little big sports Now, if you’re looking to promote health and fitness for the younger generation, what a great way to start by offering a sport centered around fun play while learning a great game. Little Big Sports is a structured soccer program for 2.5 - 12 year olds.
LTYB offers a unique individual workout experience within a group environment. They have over 16 studios and thousands of members. LTYB workouts are tailored to the individual this is why they are dominating the market as their workouts are customized.
AsFranchise.ourfocus
So is your passion kids? Would you like to give them a kick start on their health journey early? Then we may have found just what you are looking for. Little Big Sports programs are run at kindergartens, child care centres and schools. Making them versatile and accessible to a range of businesses to keep your new business in Youdemand.willwalk away with a sense of pride every day as you improve the lives of so many children by offering them the tools to encourage team work, follow instructions, learn basic and fine motor skills and coordination and how to enjoy social interaction.
My First Gym is here to inspire little and big kids, our club design is fresh, vibrant and exciting. Our specialized equipment is designed to ignite the imagination. For more information on the franchises listed above, or others that may peak your interest, please go to the Franchises Directory on our website franchise-directory/www.businessfranchiseaustralia.com.au/at: plus fitness Plus Fitness is an Australian owned company which has been operating since 1996. Plus Fitness has sold over 250 franchises with gyms located across Australia, New Zealand and Asia. Plus Fitness is a lifestyle choice that has an attractive appeal. If you are committed to
snap fitness Snap Fitness is a 24/7 operation gym that provides a simple turnkey system, simple processes and world class support making it easier than ever to own your own fitness business. Snap Printing has a 5 star FRANdata ratio with financing options available, Snap Fitness is your next smart Snapmove.Fitness is dedicated to making their members feel fantastic by helping them move their bodies which in turn boosts their mood. Their success story is a global network of 1,000+ clubs and 1 million + members in more than 20 countries. If you are looking for a tried and tested business model, allowing you a lifestyle to enjoy, then this could be the one for you.
BUSIN e SS Fr ANCHISe MAGAZIN e 39 motivating people and helping them achieve their goals every day then this franchise is for Plusyou.
40 BUSIN e SS Fr ANCHISe MAGAZIN e Healt H , F itness an D beaU ty ex P ert advice: Doug Downer | Franchise Ready
Personal care franchises like spas, beauty salons, and massage therapy centres are seeing rapid growth by bringing the cost of pampering yourself down to a level that average people can afford.
The government has done a good job by investing more funds into this sector, but the general population has also recognised the need to look after themselves better and this is where we are seeing the surge in use of the Wellness Reinventionsector.isthe key for every business in this new Post Pandemic world, what worked pre-covid may not necessarily work in this new world. Businesses must change their model and services to maintain relevance and open new potential markets focussed on improving overall wellness for a broader market, after all we have all been impacted by this pandemic and the fallout from it.
Many of us have joked about our ‘Covid bodies’ and Covid not being kind to our health, fitness and beauty regime but at the same time there has been significant increase in the use of social media as a way to connect during these periods of social distancing and Nowisolation.that
we are coming out the other side, we have seen a rapid uptake in the number of ‘wellness services being used and within the franchise sector a number of new entrants focussed on helping people feel better about Somethemselves.parts of the population have been impacted financially both positively through government support and negatively through reduced working hours and income. But the common theme amongst both sides of the financially impacted is the desire to focus on their own wellbeing, looking after themselves more and treating themselves in a healthier Duringway. lockdown many of these services took a beating but they are coming back strong and the general population is embracing the need to look after ourselves better and treat ourselves in a healthier way and this has given rise to the early stages of a booming sector and there’s never been a better time to get into a business within this wellness category.
Health, fitness and beauty may be the sector headings, but the outcome is
As franchises like one of our newly franchised clients, Jun Lin (Traditional Massage & Oriental Spa) become a staple in most cities,
The personal Grooming businesses like barbershops and another of our clients, Pores X that services the skin care market for the male population, making skin treatments easy, affordable and fast.
WELLNESS
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Services that used to be available only at exclusive day spas that cost hundreds of dollars and took an entire day can now be enjoyed on your lunch hour for a fraction of the cost. Pores X target young males and the male market offering them a subscription model for skincare that can be delivered within 15 minutes in the convenience of your local shopping centre, removing the stigma of men having to go to traditional beauty salons.
Never has this been more in the spotlight than in the past 2 ½ years. There has been considerable discussion in the media about the impact that the pandemic is having on our mental health. A significant proportion of Australians experienced lower levels of wellbeing, higher levels of psychological distress, long periods of loneliness and social isolation.
Mental health is a key component of overall health and wellbeing (WHO 2013). There has been a significant increase in mental health issues brought about by Covid 19 and the associated impact of restrictions that were implemented, this is no better represented than observing the significant increase in MBS-subsidised mental healthrelated services that were processed between 16 March 2020 and 9 January 2022, with almost 25 million services were processed.
Doug owns five franchises as a franchisee and has been responsible for the establishment of three start-up franchise systems including all aspects from strategy through to market entry. Doug has operated at CEO and Director level in eight franchise systems. He also started, owns, and operates five successful SME Businesses of his own, so he is well versed in all aspects of franchising.
d owner an experienced Business Developer and Coach with an impressive 30+ year senior management history in developing and leading businesses within the Franchising sector. He has been recognised in the Top 30 Franchise Executives in Australia in 2019, 2020, 2021 and 2022 and in the Top 100 Global Influencers in Franchising in 2022.
The Fitness Industry was decimated during covid and had to pivot to an online business model until the market opened back up, this has changed the fitness space significantly, whilst many gyms may not make it, those that do will be those that reinvent themselves
franchisees are branching out even more into niche markets that serve growing needs.
Fitillion is Australia’s newest and most innovative gym franchise, Fitillion introduces personalised team training to both the studio and the home gym environments. Each member receives customised workouts for their skill level and fitness goal, as well as a tailored meal plan, with recipes & shopping lists, or home-delivered meals. To stay on track with their fitness goal and body transformation journey, each member receives a Fitillion home smart scale, which provides industry-leading accuracy for body fat and muscle mass readings.
“In a country where one of the leading cancers is skin cancer, providing a space for people to get their bronze on without the life damaging affects is one of the things I’m incredibly passionate about.
Beginning with the baby boom generation, more people have come to understand the importance of lifelong fitness and have devoted themselves to staying in shape.
At Tan Lounge, we pride ourselves on being inclusive for all body types, all genders, and all occupations. We see people from all walks of life come through our doors whether they’re a mum, working in corporate, modelling and acting or even a tradie – each one finds something important in their tanning routine, each one feels better walking out than when they did walking in and it is so much more than a tan.”
- Charley Costin, Tan Lounge
With the continued rise of social media, image is important, but more importantly we all deserve a little pampering, the ability to take some time out and do something for ourselves. Google Search Trends shows a 250% increase in self-care related searches.
Additionally, awareness has been growing about the role of nutrition in overall health and Newwellness.franchises that combine fitness education and training with nutritional counselling and product sales are beginning to gain popularity among a public looking for help in its quest for optimal health.
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“Four gruelling years of software design, industrial engineering and sports science have made all of this possible. To Fitillion franchisees the automation means less admin, lower running costs and higher profitability than other gym brands, so that they can focus on the most important stuff, like hiring great instructors and growing a community of motivated members.” - Mike Kunitz, Fitillion personal care
Men and women of all age ranges believe that self-care is an important part of making healthier lifestyle choices and many of them believe that self-care practices have an impact on their overall well-being.
fitness & health
The key to success in this Wellness sector is being innovative and holistic in your approach to the wellbeing of people, the most successful businesses and franchises are those that recognise that these three once standalone sectors now need to be integrated and that Health, Fitness and Beauty are all linked and those that can incorporate the three into one business model stand the best chance of success. That’s not to say that you can’t have a standalone, niche business within the sector but if you do, you need to do it better than anyone else. v
There are over 8000 gyms in Australia and New Zealand with over 32% of the population having a gym membership and nearly 50% of the population participating in regular exercise, we know there’s a demand to fitness and health related offerings. We have seen the meteoric rise of functional fitness and 24/7 gyms, so to get cut through in this sector, operators need to differentiate themselves and take this sector to a new level.
by creating pandemic proof businesses and doing fitness more holistically.
Whether it’s a mobile nail salon like Nail call founded by Heidi Powrie who brings the experience to homes and workplaces, or the self-tanning phenomenon of The Tan Lounge founded by Charley Costin, where they offer a subscription model where you can get an affordable and amazing tan whenever you want, that’s right 24/7 for one low subscription monthly cost.
I also marvel how it is that the gym is full of people working out at 1.00 p.m. on a Wednesday but of course the world has changed, and we now have work at home days and flexible work patterns that have opened up opportunities for business.
What’s happening in your area?
I can hear the thud of doof doof music and the encouragement of the trainer to “push it harder” coming from the gym as I get my N Tran pork and salad sandwich for lunch.
ex P ert advice: Robert Toth | Special Counsel | Sanicki Lawyers
While Australians spend a whopping $22 billion on beauty products a year a large share of that on men’s grooming products. Meanwhile we are told over 65% (over 12 million) adult Australians are considered overweight or obese! Now that’s a big consumer market! These sectors employ a huge number of people and both sectors are likely to see growth over the next 2 years, some say in the order of 10 to 15 %. Apart from the revenue and returns to those in the sector, the benefits these businesses bring by way of employment and supporting a healthy lifestyle, mental health and wellbeing cannot be underestimated.
Healt H & Fitness an D b eaU ty sectors in Franc H ising
robert toth is Special Counsel at Sanicki Lawyers, with over 35 years’ experience in Franchise, Licensing and Distribution law acting for both local and International franchisors, franchisees and master franchisees and with expertise in dispute resolution. Robert is an Accredited Commercial Law and Franchise Specialist, a member of the Franchise Council of Australia (FCA) and the International Franchise Lawyers Association (IFLA) and regularly writes for franchise and corporate journals online. contact robert@sanickilawyers.com.au or even call him on mobile 0412 67 37 57
It is interesting to see that the businesses re-populating the suburban shopping strips are mainly in these sectors such as shop front gyms, Pilates studios, brow bars, to sports massage and even cryotherapy and floating sensory tank therapies. Chapel Street Prahran, once the mecca of high fashion and eclectic retail stores is now reopening with all of the above starting no
The contribution the Health, Fitness and Beauty sectors make to the Australian economy annually is staggering. Australians spend an estimated 8.5 billion on health and fitness services and equipment annually.
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doubt at lower rents than previously and with added rent-free periods.
The number of health and fitness brands coming into the local market is staggering and does raise concern of an oversupply in
wH at’s H appening in t H e
Rather than looking at statistics though, I prefer to hit the streets and see what’s going on in our own backyard particularly off the back of the last 2 years when retail business was destroyed with online shopping and Covid lockdowns.
featurefranchising
The biggest challenges over 2022 continue to be finding and keeping staff, adapting to post pandemic work expectations and flexible work patterns for staff and finance.
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Finding the suitable franchisee who has the funds to set up a gym is an issue for franchisors due to the Banks tightened lending Franchisorspolicy.need to make their offer more affordable and attractive in a competitive market and also offer a model that more readily shares the risk in the business unlike the old standard franchise models that have caused so much of the disputes and aggravation in the franchise sector that led to the numerous parliamentary enquiries.
The pandemic taught business to be quick and reactive to stay alive and this was mostly due to their need to be online and be able to offer a safe and hands free environment and be able to provide the service remotely if Consumersneeded. are also more health conscious than ever. They want more than just the exercise and training they want real time data and feedback to measure their improvement which requires the use of Apps and the latest technology.
There is growth and opportunity for home care and health services and also ensuring your business can provide an online alternative to providing services.
Franchisees need to do their due diligence on the proposed franchise they are taking up and seek independent legal and financial advice from a specialist franchise lawyer before Thecommitting.costofsetting up a gym and leasing equipment can be very costly and you do need to do your financial analysis to ensure you can take a wage, cover your fixed overheads, staff wages, occupancy costs then cover the franchise fees before you make any return on your investment.
some sectors such as personal training and boutique gyms.
Seeking specialist legal advice from Franchise specialist Lawyers and advisors will help you to make an informed decision and help you to reduce the risks.
The Health and Beauty franchise sector in Australia includes not only sport and fitness but also hairdressing, hair removal, nail services, health and beauty products, spa and Australia’swell-being.health and wellbeing sector have also had to adapt to recent changes brought on by the pandemic which include changed expectations from consumers, rapid digitisation, an increased focus on healthy behaviours and prevention.
Our most recent Franchisor “Aesthetik Dental” just rolling out, is an exciting equity share franchise model taking dentistry to a whole new level, offering state of the art technology with franchises available to dental technicians who want to be part of the new age in dental care. home care and beauty
If you are a franchisee and your objective advice from your accountant is that the numbers do not work, then we suggest you walk away and consider other options as once you take up a franchise there is no easy way out without crystallising a loss.
Every new business and franchisee will go through the usual business cycle or J Curve that is - great excitement – opening success – a leveling out - and then the challenge of maintaining their revenue and relevance in the market as other competitors come into the Newmarket.franchise systems need to continually work on their points of difference and attraction to the consumer who are inundated with so much choice.
So, whether a franchisor or a new franchisee sit back and objectively ask yourself what is it that differentiates your business from all of your competitors? v
“ Australians spend an estimated 8.5 billion on health and fitness services and equipment annually; while a whopping $22 billion on beauty products a year, a large share of that on men’s grooming products.”
Sanicki Lawyers have been working with our Franchisors on the shared equity (“Branchise”) model which address the funding issues as the franchisor and franchisee each contribute to the capital start up costs and the franchisor will hold equity (usually a majority share) with the franchisee in the business. This means both parties have” skin in the game” to ensure the success of the business.
branchise Model (shared equity)
franchisee beware
business challenges
I guess while an F45 is attractive to some, others would prefer a Jett’s, a Boxing Fit or a personal fitness trainer at home.
ex P er t advice: Stewart Germann | Franchising Lawyer | Auckland, New Zealandfeaturefranchising
D o yo U want to be a H ealt H, F itness an D beaU ty F ranc H isee? In both Australia and New Zealand, franchising is growing at a very fast rate. The results of the 2021 Survey of Franchising in New Zealand confirmed that there are 590 business format franchisors with 32,300 units operating and over 156,000 people employed in business format franchisees. Having said that, your choice of the franchise system is very important and if you choose the health, fitness and beauty sectors then proper due diligence must be undertaken. procedure Firstly you must find the franchise system which appeals to you. In New Zealand we have Caci which is a health and beauty franchise, very successful with over 60 franchisees. Australia Laser Clinics is also available and if you want to get into the hairdressing sector, it would be hard to go past Rodney Wayne or Just Cuts. An intending franchisee should consult an accountant and lawyer experienced in franchising before buying any franchise. Once you have identified the system, you will be asked to sign a confidentiality agreement and you will receive a lot of information. Having sat down with the franchisor in a two-way interview, if the franchisor is interested in you, then you will be required to provide a statement of personal position.
After that, the next stage would be to provide you with the disclosure document which is mandatory in Australia but only mandatory in New Zealand if the franchisor belongs to the Franchise Association of New Zealand.
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a property that is rented out to motivated entrepreneurs and life-style professionals such as hair stylists, barbers, massage therapists, skin and body treatments, chiropractors and more. The proven model provides an innovative way for customers to receive beauty, health and wellness services and offers a strong return on investment for franchise owners to scale this recurring revenue business. Even if you do not want to pursue the master franchise route, you could be an operator within a Phenix Salon Suite by being involved as a hair stylist or a provider of skin and body treatments. franchise agreement If the disclosure document for the particular franchise system which you are
Founded in 2007 by beauty expert and celebrity hair stylist, Gina Rivera, Phenix provides unique knowledge and systems to locate, design and operate successful Salon Suites locations. The real estate co-working concept provides an opportunity to manage
To own a franchised business is exciting because you will be an independent business operator within a well-known brand and able to plug into the business format system developed over many years by the franchisor. v Stewart Germann founded Stewart Germann Law Office (SGL) in 1993 as a boutique law firm at Auckland, New Zealand, specialising in franchising, licensing and business law.
A fast-growing US property management franchise called Phenix Salon Suites is wanting to expand in both Australia and New Zealand. This is an innovative franchise business which harnesses two booming trends – the meteoric rise of sole operator lifestyle service providers and the COVID-accelerated trend of shared working spaces, to transform traditional commercial property spaces into bustling hubs for lifestyle professionals.
Stewart has over 40 years’ experience in franchising law and acts for franchisors in New Zealand, Australia, USA and the UK. SGL also act for franchisees and provides legal advice. Stewart has spoken at franchising conferences in New Zealand, Australia, Italy, South Korea and USA and he was on the Board of the Supplier Forum of the International Franchise Association (“IFA”) for 6 years until March 2007.
phenix salon suites
Remember that as part of your due diligence, you should talk to at least five or six franchisees in the system to find out what they think of the franchisor, its support, how effective is the training and any problems in the system. Answers to these questions are crucial in your decision-making process. You should also check on rules and regulations which might affect the health, fitness and beauty sectors and be assured that it can comply and handle them.
Email: stewart@germann.co.nz | Web: www.germann.co.nz
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“ Go forth and choose a particular system which interests you, complete your due diligence thoroughly, check out the franchisor carefully, receive expert accounting and legal advice and then make a decision.” interested in provides the answers to your questions, then the next stage would be for a prospective franchisee to be provided with the franchise agreement. This is a legal and complex document which requires careful reading and also professional advice from a lawyer experienced in franchising. From a franchisee’s point of view, its obligations will include payment of royalty and marketing fees, completing a suitable training course and meeting minimum performance Inobjectives.summary, there are a number of franchise systems available in the health, fitness and beauty sectors. Go forth and choose a particular system which interests you, complete your due diligence thoroughly, check out the franchisor carefully, receive expert accounting and legal advice and then make a decision.
Knowing whether your business can claim a particular deduction is important because you can only claim what you’re entitled to.
3) you must have a record to prove the expense and show how you worked out the business portion.
The $450 monthly eligibility threshold for paying SG contributions has also been removed, which means you must now make contributions to eligible employees regardless of how much they earn. However, employees under 18 will still need to work more than 30 hours in a week to be eligible for super.
You can claim a tax deduction for salaries and wages you pay to workers (as long as you’ve complied with the PAYG withholding and reporting obligations for each payment), in addition to super contributions you make on time to a complying super fund or retirement savings account.
ex P ert advice: Andrew Watson | Assistant Commissioner, Small Business | Australian Taxation Office (ATO)
common b U siness tax D e DU ctions
For more information, visit ato.gov.au/employers and ato.gov.au/ paygwdeductions
For more information, visit ato.gov.au/cov ID19supportpayments
You can claim a tax deduction for most expenses from carrying on your business, as long as they are directly related to earning your assessable income.
l et’s go I nto some common expenses I n a BI t more Deta I l. salary, wages and super
Motor vehicle expenses
covid-19 expenses
For example, hand sanitiser, sneeze or cough guards, face masks, gloves, antibacterial wipes and other cleaning supplies that are used for business purposes.
If you’re a sole trader, you can usually claim a deduction for your own super contributions in your personal tax return.
Don’t forget, the rate for Super Guarantee (SG) contributions increased from 10% to 10.5% from 1 July 2022.
remember these three golden rules 1) the expense must have been for your business and not for private use 2) if the expense is for a mix of business and private use, you can only claim the portion that’s used for your business
On the flip side, COVID-19 business support payments, grants or stimulus from the government are generally taxable and need to be included in your tax return.
When it comes to motor vehicle expenses, your business structure and the type of vehicle you are claiming for can affect how you calculate your claim.
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You can also claim the cost of rapid antigen tests purchased for employees so they can attend work and you won’t need to pay fringe benefits tax (FBT), providing you have the appropriate records. However, you may need to pay FBT on items that allow your employees to work from home. For more information, visit ato.gov.au/cov IDFBt
Remember you can claim a deduction for items you’ve purchased to protect staff from transmissible diseases such as COVID-19.
andrew Watson is an Assistant Commissioner in the Small Business area of the ATO. His role involves engaging and supporting small businesses so it’s easier for them to meet their tax and super obligations, and they get the help and support they need. He is also focused on driving the ATO’s digital services and helping small businesses manage their cash flow.
The most important thing you can do to make the most of your deductions is to understand what you may be able to claim, ensure you’re entitled to claim them, and keep complete and accurate records to back up your claims. You need to keep most records for five years and be able to show how you worked out your claim – especially if an expense was for a mix of business and private Youuse.
For more information, ato.gov.au/depreciationvisit ending words
“
Sole traders and partnerships can claim running expenses if you operate some, or all, of your business from or at home. Running expenses include things like the cost of electricity, phone, internet and cleaning, and the depreciation of (and cost of repairs to) equipment, furniture and furnishing.
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Our small business random enquiry program tells us that small businesses who use fit for purpose digital solutions are more likely to get their reporting right. So it’s worth knowing that you can claim a tax deduction for the cost of digital products used in running your business.
Legal expenses may be an expense for your business as well. These can include things like preparing a business lease and trying to recover misappropriated funds or debts from other businesses or individuals.
Don’t forget, allowing an employee to use a work car for private purposes may be subject to FBT. For more information, ato.gov.au/motorvehicleexpensesvisit or ato.gov.au/carfringebenefits home-based business expenses
For example, operating expenses such as internet service provider fees, software subscription fees or cloud storage, and capital expenses such as computers, computer accessories, mobile phones, tablets, point-ofsale machines or in-house software.
Your business structure also affects how you claim home-based business expenses.
temporary full expensing
The most important thing you can do to make the most of your deductions is to understand what you may be able to claim, ensure you’re entitled to claim them, and keep complete and accurate records to back up claims.your ” Remember you can only claim the business portion of your expenses according to the area of your home that is used for business
Rememberrecordkeepingyou can always reach out to a trusted tax professional if you would like more information tailored to your circumstances. v
Temporary full expensing has been extended to the 2022–23 income year, which means you can claim an immediate deduction for the business portion of the cost of an asset in the year it is first used or installed ready for use for a taxable purpose.
If you use a digital product for business and private purposes, remember to only claim a deduction for the business portion of the expense. For more information, visit ato.gov.au/digitalexpenses legal expenses
you can claim include fuel and oil, repairs and servicing, interest on a motor vehicle loan, lease payments, insurance cover premiums, registration and Ifdepreciation.thebusiness vehicle is a car, there’s a limit on the cost you can use to work out your depreciation claim. For the 2021–22 income year, the limit is either $60,733, or the cost of the vehicle if it’s less than this amount.
Ifpurposes.youhave an area of your house set aside for your business and it has the character of a ‘place of business’, you may also be able to claim occupancy expenses, such as mortgage interest or rent, council rates, land taxes and house insurance premiums. However, keep in mind that there may be capital gains tax implications if you sell your home in the Companiesfuture. and trusts should have a marketrate rental contract with the owner of the property. This will determine which expenses you pay for and can claim as a deduction. The methods you can use to calculate expenses varies. It’s a good idea to keep complete records of all expenses (instead of a representative period) to give you more flexibility. For more information, ato.gov.au/homebasedbusinessvisit digital product expenses
• as a sole trader or partnership, and are claiming for a car, you can use either the cents per kilometre method or the logbook method • as a sole trader or partnership, and are claiming for another vehicle, you must use the actual costs method • as a company or trust, you must use the actual costs method to work out motor vehicle expenses, regardless of the type of motor Commonvehicle.expenses
can find a wealth of information about record keeping for businesses at ato.gov.au/
“ It’s a good idea to keep complete records of all expenses.”
If you operate your business:
Right now, you the boss, with a little help from some staff, are probably wearing all hats and doing some of the work in the light green boxes sitting under admin.
After over 30 years working with businesses in the franchise space I can agree. These are the steps we promote for making sure your operations systems will be used by your staff and give you a platform to expand. structure your business for growth First, structure your business for growth. Business structure has a significant impact on the way your operations will be organised and where to start.
Say you have a cleaning company. The structure now, if you’ve thought about it, may look something like this. (See diagram 1).
Way back in the early 80’s two Harvard researchers found there are 5 clear steps to business growth. Every business must go through these stages if the owners want to expand their empire.
Why you need operations systems
• YOUR SALES
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• What’s the relationship your sales team need to have with clients to keep them happy – face-to-face or remote. Is lead generation remote? Can your delivery team do this work or must it be done in head office?
Just think about sales though. The relationship between lead generation, sales conversion and delivery is dependent on how digital your business is and the personality of your delivery personnel. Real Estate Agents will have the skills and personality to take on
To escape from this, focus on your delivery teams which are the drivers of growth. It doesn’t matter which business model you use (franchise, company outlets, licence, etc.) the fundamental thing is to be very clear about the characteristics (skills and personality) of the people you need to make sales and deliver your product and how your business is going to be structured so they can be supported to successfully do the tasks allocated.
tH e secret to D eveloping operations systems everyone loves to U se
• YOUR PRODUCT What’s the relationship your delivery staff need to have with clients to keep them happy – face-to-face or remote.
Once you have answers to these questions, rethink how it all sits together. In virtually every case we find your structure needs to look something like this. (See diagram 2). The delivery functions come out of the general admin area and become a clear focus of their own. The general administration area has a new department with responsibility for supporting the money-making teams.
• YOUR MARKET To clarify the desires of your ideal client (yes again – concentrate on how your ideal client wants to be treated)
So, we look at:
In the first three stages, business owners are usually closely involved, managing every process, making sure things are being done the company way. So often working long hours and beginning to feel frustrated that they simply cannot expand any further without loss of consistency and brand Tointegrity.getto the next stage, Takeoff, the researchers found the business owner must put in an operations system which enables staff to do tasks delegated to them consistently, without constant input. They found business simply will not expand beyond a certain ceiling without an operations system.
• From this you can work out the skills and personality of the person you want to make face-to-face sales and deliver that product. Does it matter if they are good with people or not?
• What support is needed to help them along the way?
ex P ert advice: Brian Keen | Founder | Franchise Simply
Don’t allow your staff to ask you questions on how to do things – send them back to your operations system by asking if they have looked up the question there. performance m anagement When things go wrong - base your performance management on your operations. Move them back into training again. be the leader The bottom line is you are the leader. Set up your business so you have a focused view of what’s important, get the operations for those tasks documented in an easy and usable system, then make sure everyone uses them. v
supplyproductof Brian Keen Brian Keen has been involved in the franchise industry for more than 30 years and, today, is the Founder of Franchise Simply, Systems2Grow and Microloan Foundation Australia. His on-theground business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply, helping today’s SMEs grow their business by franchising. www.franchisesimply.com.au
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all sales and delivery. Most people delivering health related products will not be able to take on any lead generation or sales. Trades will not do lead generation but can often close the sale. have your documentedoperationssotheyare easy to use
This is how we approach the process of documenting operations.
then make sure your operations systems are used – it’s up to you m aintenance Make sure your Systems Leader is there to keep everything up to date. Outdated systems are the first to be dropped by staff and franchisees. training Base your training processes on your operations manuals – don’t duplicate ops in your training systems. This way staff are trained to use the ops as well as how to do the job. on the job
m ake someone else responsible Give someone the role of documenting your systems and for managing the team that will help with the task. This person needs to be responsible in the long term for ensuring your operations are usable and used. plan as best you can Start with the most important and urgent tasks. This will almost always be with your sales and delivery teams. Admin almost never gets done unless the admin task is associated with sales or delivery. Start the process by creating a plan of important and urgent headings in sequential order of execution. use a cloud-based system Paper documents are a thing of the past. Cloud-based operations systems which are available at the touch of a button on a phone when needed are the only way to go. These systems also allow you to create a system that is intuitive to use, is based on multi-media documents using video, images, text or a mix as required. And by using hyperlinks and overviews, these systems let you create a hub, pulling all your digital systems together in one place and mean you can create a sophisticated system where nothing is duplicated and messy.
Now you clearly have a vision on who is doing what, the operations to govern how tasks are done fall out much more easily.
ddaManagementdminiagram1iagram2 the boss brand marketingand managementfinancial sales customerservice deliverycleaningofservices supplyproductof it human Managementresources ©sdsManagementupportandadministrationeliveryand/oralesteamsfranchisesimply2022 the boss brand marketingand andconversionsalesdeliveryofservice lead generation customerdandconversionsalesdeliveryofserviceeliveryteamsupportandservice managementandconversionsalesdeliveryofservicefinancial andconversionsalesdeliveryofserviceit andconversionsalesdeliveryofservicehumanresourcesManagement
“I chose the national backing of the Hydraulink franchise model as I set out to do something different for myself, where I could grow a business with the strong backing, training and reputation of the Hydraulink brand,” said Ryan, whose new franchise joins more than 400 Hydraulink service outlets throughout New Zealand, Australia, Oceania and Asia.
“I also like the fact they will go that step further to ensure service they not only fixes faults that customers want fixed immediately to maintain uptime, but also will work with customers to detect issues before they become troubles that might cause downtime or other issues in the future.”
50 BUSIN e SS Fr ANCHISe MAGAZIN e franchisee in action: Hydraulink Ryan Whiteside is the new Hydraulink Welshpool franchisee located in the inner southeastern Perth district that is one of the city’s main industrial areas, with a strong representation of companies supplying industries such as mining, construction, materials handling and the waste industry.
“I have been dealing with Hydraulink for 10 years and their product has always been high quality and their service has always been D raU lin K w els H pool’s ryan wH itesi D e commits to 100 per cent service For b U sy wa in DU stry centre good. I think customers like their positive, can-do attitude and the fact that they apply the same uniformly high standards of service and maintenance across all sites they deal with – either single sites or multiple sites.”
A man with more than 20 years of mechanical engineering experience has taken the next step in expanding his future by taking on a full franchise in Welshpool in Perth’s industrial heartland with the national Hydraulink hydraulic hose and fittings group. “ I have good knowledge across all industries and, for me, thinking outside the box, will be helpful to all customers.”
n ew Hy
“I have good knowledge across all industries and, for me, thinking outside the box, will be helpful to all customers – extending from solving mechanical problems, to highlighting potential safety issues on their equipment.”
“This kind of in-depth mutual understanding needs to be done in a mutually respectful way, drawing on the customer’s expertise and combining this with your knowledge to work with them to get an ideal outcome,” Ryan says the idea of joining the Hydraulink family of franchises appealed to him and his wife Tania “because of the interest and variety of work we get to do day-to-day and the opportunity to advance and really get out what you put in. This is a great incentive, as it keeps me driven and focused,” he said.
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Hydraulink job totally and leaving it 100 percent Hydraulinkcompleted.”National Franchise Manager, Wayne Abbott says customers will welcome Ryan’s franchise because the quality of his work is already widely known. “He has built up a following as a professional who appreciates the needs of WA industry, including prompt and thorough service to optimise reliability and expedite maintenance and repairs, with all work performed to the same uniformly high standards wherever it is done, over one or multiple sites.”
Hydraulink – which operates under the market signature “Best Under Pressure” –delivers essential hydraulic hose, fittings and safety-compliant and traceable service expertise to industries requiring prompt, quality 24/7 service either on or off site.
“And, the results speak for themselves. Ryan has made an excellent start to his franchise business. In just 4 months he has proven himself to be a highly valued member of the Hydraulink franchise team and is already growing his business.”
“This is such a time saver, because customers are not having to use their time to train different people time and time again on sophisticated and specialised machinery found in the Welshpool marketplace.”
Ryan’s new franchise involves Canning City and adjacent areas, to which he seeks to bring more competition benefiting customers, giving them good service, competitive pricing and outstanding reliability. “It is important that customers know when they call me, they can continue on with their own work while knowing I am taking care of their It is important that customers know when they call me, they can continue on with their own work while knowing I am taking care of their Hydraulink job totally and leaving it 100 completed.percent ”
“
“Like other members of our expanding WA franchise family, Ryan is strongly aware of the mandatory safety, compliance and traceability performance required in worldclass businesses,” he said. “It is also very reassuring to customers that the Hydraulink people serving their needs are already familiar with the specialised requirements of their machinery and worksites.
hydraulink welshpool can be contacted on 0448 740 349 hydraulink a ustralia 1300 36 37 34 hydraulink new Zealand 0800 80 66 66 For further information, please contact wayne a bbott – national Franchise m anager, a ustralia and new Zealand at: ph 61 455 478 wayne.a@hydraulink.com.au699
with b ill m organ, consultant at m organ m ac l awyers
Morgan Mac Lawyers specialise in Commercial Litigation, Dispute Resolution and Franchising. We work with our business clients to understand their commercial objectives so that we are better placed to help them to resolve or navigate legal matters and obligations in the context of their businesses. We recommend strategies to clients that minimise and manage the risks of legal noncompliance and legal disputes.
My focus is on early resolution of franchise disputes, and I have been very successful over several years resolving disputes early and avoiding the expense of legal proceedings going to a trial or final hearing in Court.
1. a s a Franchise Dispute r esolution lawyer, what are some objectives you aim to achieve for your clients?
2. w ith 24 years of practice in c ommercial l itigation and Dispute r esolution, what is your approach to resolving franchise disputes?
Q & a: Morgan
Lawyers
In my experience the implementation of a strategy to resolve a dispute is essential to resolving the dispute as quickly and inexpensively as possible.
Bill Morgan shares with us his approach to resolving disputes and some common issues he has helped resolve over his long career in Commercial Litigation and Dispute Resolution.
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q&a
A strategic approach to dispute resolution may be contrasted with a process driven approach. For example, a minimal level of legal competence is needed for a lawyer to Mac
Eventually, the franchisee wishes to exit his or her franchise agreement.
Morgan Mac Lawyers have acted for many franchisees who were running unprofitable or marginal franchise businesses and assisted many of these clients exit their franchise agreement and operate the same business after rebranding the business.
3. From your many years of experience in dealing with franchise disputes, do you see a common theme in franchise disputes? At Morgan Mac Lawyers, I have seen many causes of disputes and too many disputes to mention. However, one issue that arises again and again is franchisees complaining that they do not receive adequate support from franchisors. If franchisees do not receive what they see is enough support, they start to question what benefits they receive in return for the franchise fees they pay and whether they are better off operating their own independent business without the need to pay franchise fees. This questioning of the benefit in remaining in the franchise system is likely to increase over time as a franchisee becomes more confident running the business and begins to think he or she can run the business without the franchisor given the perceived lack of support the franchisee receives from the franchisor.
An exit strategy is one type of litigation strategy to resolve a dispute in which either the franchisee wishes to resolve a franchise dispute by exiting the franchise relationship with the franchisor or the franchisor wishes to allow the franchisee to exit the franchise relationship. If both the franchisor and the franchisee wish to bring the franchise relationship to an end, it makes it easier to resolve the dispute.
At the same time, a litigation strategy must comprehend the risk that a franchise dispute is not able to be settled before the commencement of legal proceedings and may proceed to trial.
5. w hy is mediation a better process than c ourt proceedings for implementing an exit strategy? Legal proceedings are adversarial by nature. The parties oppose each other with the aim of being successful in the proceeding and obtaining a judgment against the other party. Although legal proceedings may be commence or defend a legal proceeding, comply with the court rules, and ensure that a matter is ready for trial. A process driven approach is sufficient for a party that wishes a matter to proceed to and be ready for trial and for a dispute to be resolved by judgment of the Court. It is difficult to imagine too many circumstances in which a party in a franchise dispute would wish for a matter to be decided at a trial. Of course, franchise disputes do sometimes end up being decided by a judgment of the Court, often after a lengthy and expensive trial. The purpose of a litigation strategy is to ensure a legal dispute does not proceed to trial and is settled as early as possible, preferably before legal proceedings are commenced. This is what I seek to achieve for my clients.
The other big issue is the franchise business being unprofitable or marginal.
The fact that these clients were able to operate their rebranded businesses independently without the burden of paying franchise fees often converted marginal franchise businesses into profitable independent businesses.
As part of the Morgan Mac Lawyers team, I have found this approach to be the most useful strategy for resolving franchise disputes. The trend in the franchising industry over the last several years is not to seek to hold unhappy franchisees to a franchise agreement if an exit can be Participationagreed.
My experience is that it is difficult to imagine many situations in which attempting to resolve the dispute by negotiation or an alternative dispute resolution process such as mediation is not a key factor in any litigation strategy. “ The purpose of a litigation strategy is to ensure a legal dispute does not proceed to trial and is settled as early as possible, preferably before legal proceedings are commenced. This is what I seek to achieve for my clients.”
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in mediation is to be preferred to Court proceedings when either party’s or both parties’ objectives is to enable the franchisee to exit the franchise relationship.
As part of the Morgan Mac Lawyers team, I consider it is important to identify what my client wants as an outcome. The first question I ask my clients who are involved in a franchise dispute is what do you want to achieve? What is your ideal outcome? Without knowing the answer to these questions, it is difficult to implement an effective litigation strategy to resolve a franchise dispute.
Litigation strategy works best for me when it maximises my client’s leverage in settlement negotiations while simultaneously putting it in the best position to succeed if legal proceedings cannot be avoided. Litigation strategy seeks to achieve both the legal and commercial objectives of a party. For example, a franchisee’s objective when faced with a franchise dispute may be to exit the franchise. A franchisor’s objective may be to facilitate the exit by a franchisee from its franchise and in other situations, the objectives of the parties may be to continue or extend the term of a franchise agreement by changing the conditions or terms under which the franchisee operates the franchise business.
4. w hat does an exit strategy mean?
7. For those needing a franchise exit strategy what should they do?
6. w hy do franchisees/franchisors need an exit strategy at all?
d. The termination of the franchise agreement and the closure of the franchise business is another exit strategy. The termination by consent of the franchise agreement may be on terms that allow the franchisee to continue to operate the business as an independent business and not as a franchise business. This solution usually requires the franchisor to release the franchisee from any restraints of trade and confidential information obligations and requires the franchisee to cease using the brand and intellectual property of the franchisor.
e. There are other ways to consensually exit a franchise agreement by terms of settlement which may include components of all or some of the above outcomes.
54 BUSIN e SS Fr ANCHISe MAGAZIN e Q & a: Morgan Mac Lawyers detrimental to the interests of both parties, even to a successful party, because of the costs of litigation and potential harm to a party’s reputation, there is ultimately a non-confidential Court imposed solution to the problem in which one party is successful and the other party is Anunsuccessful.exitstrategy requires and is best served by cooperation between the franchisor and the franchisee. As mediation is designed to facilitate the parties moving from entrenched positions to a forward-looking resolution of the dispute that allows the parties to move on from the dispute, it is an appropriate mechanism for allowing parties to reach an agreement on how a franchisee will exit the franchise relationship.
In my experience a franchisee exit may take a number of forms, some of which are as a.follows:Thefranchisor may re-acquire the franchise on terms that include one party is to pay compensation to the other party or neither party is to pay compensation. b. The franchisor may assist the franchisee to sell the franchise business. The terms of the franchise agreement will, in nearly all cases, allow for the sale of the franchise business with the consent of the franchisor. Strictly speaking, allowing the franchisee to sell the business as a means of exiting the business is not a settlement term and no more than the exercise by the franchisee of a contractual right. The difference as an exit strategy is that the franchisee may seek, or the franchisor may offer, special terms to a prospective purchaser to incentivise the purchase of the business. This makes a sale of the business more attractive to a prospective purchaser and facilitates the franchisee’s exit from the franchise relationship.
If you are a franchisee who wishes to exit a franchise agreement, or a franchisor who wants a franchisee to exit, it is important to seek legal advice and work with your legal advisors to implement an exit strategy that avoids the legal risks associated with termination for breach or abandonment of the franchise agreement. Before meeting with your legal advisors you need to be clear in your own mind what is your preferred best outcome but also consider what other outcomes you may be willing to accept to resolve the dispute that has led you to wish to exit the franchise.
“ As mediation is designed to facilitate the parties moving from entrenched positions to a forward-looking resolution of the dispute that allows the parties to move on from the dispute.”
There are other ways to end a franchise agreement. For example, the franchisor may terminate the franchise agreement for breach. If a franchisee is in breach of the franchise agreement, the franchisor may serve on the franchisee a notice to remedy the breach. If the breach is not remedied, then the franchisor may terminate the franchise agreement. If there is a premises involved and the franchisor holds the lease or sublease or there is a premises licence agreement, the franchisor may exercise its rights under the lease, sublease, or premises licence agreement to exclude or lockout the franchisee from the business premises from which the franchise business is operated. This effectively either ends the franchise business or ends the franchisee’s involvement and interest in the franchise
c. The secret sauce of mediation is that unlike Court proceedings which determine matters in dispute between the parties, mediation allows the parties to put something on the table that is attractive to the other party and allows for a flexibility in outcomes that can never be achieved from Court proceedings.
Abandonmentbusiness. is another means of exit which occurs when the franchisee ceases operating the franchise business and stops complying with its obligations under a franchise agreement or lease, sublease, or licence agreement. This is an unsatisfactory way to achieve an end to the franchise relationship. Abandonment of the franchise and any lease, sublease or licence arrangement concerning the business premises before the end of the term of the franchise agreement, lease, sublease, or license agreement will be a breach of an essential term or terms of those contracts. This will expose the franchisee to a legal action for damages including the franchisor’s lost future franchise fees and/ or the landlord’s lost future rent. These damages may be substantial.
https://www.morganmac.com.au/
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NeNe Chicken is one of the top tier chicken franchises in South Korea, serving authentic Korean fried chicken. NeNe meaning “Yes Yes,” is simple and yet the purpose is so much more. Eating well, being happy and playing it forward has been the mantra that has allowed the brand to grow in presence to over 1,100 outlets across South Korea alone. Now recognised as an international restaurant franchise; NeNe Chicken launched in Australia in 2015 and has rapidly grown to more than 30 stores! NeNe Chicken is a brand all about creating excite ment through our crispy and fresh Korean fried chicken. The fundamental appeal that makes Nene Chicken so special is the way the chicken is prepared through its marination process which increases the juiciness of the chicken, its unique batter mix that makes the chicken crispy on the outside and juicy on the inside and lastly its wide variety of authentic Korean flavours such as Bulgogi, Snowing Cheese and Freaking Hot. All key proprietary products such as the marinate batter mix and sauces are all from NeNe Chicken Korea. This ensures that NeNe’s authentic flavour is always at a consistently high
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In 1998 he decided to follow his passion and founded MindChamps — a ground-breaking early learning educational organisation based on strategies derived from research in ‘the 4 Domains’ of Neuroscience, Psychology, Education and Theatre. Since its inception in Sydney, MindChamps has grown from point zero to achieving the number one brand position in the highly competitive Singapore premium preschool space, with a market share of 38.5%.* preparing children for success in the 21st century MindChamps makes a difference in the lives of children by providing the best in early childhood curriculum and care. By synthesising and distilling more than the personal Journey that led to a learning revolution.
- d r Joseph a . Michelli , No. 1 Bestselling Author New York Times & Wall Street Journal
refugee who builT min D c H amps a g lobal e ducaT ion m ovemen T
“I arrived not speaking a word of English — not even hello,” he explains. “I can remember being called stupid in my own language by another student because the teacher was asking for my name, but I didn’t understand Educationher.” was highly prized by David’s family, a mindset reinforced by their traumatic escape from Vietnam. “My father had a strong philosophy of never taking anything for granted, and my parents always said that the one thing no one could ever take from you was your education,” he says. “This gave me a very strong mindset, and I was determined to make a contribution.” That strong focus on education, coupled with his earlier trauma, pushed David to excel in his studies because his father had always wanted him to be a doctor.
56 BUSIN e SS Fr ANCHISe MAGAZIN e focus feature: MindChamps
‘She’s asking what your name is, Stupid!’ David Chiem, MindChamps’ Founder CEO, can still clearly remember being called It‘stupid’.wason his first day of school in Australia in 1978. David, aged 9, and his family had arrived in the country as ‘boat people’ after fleeing war-ravaged Vietnam, surviving a close encounter with murderous pirates and enduring life in a Malaysian refugee camp.
As he studied the craft of filmmaking, David had an epiphany. He became fascinated by the idea that there could be another way of teaching children. They faced far greater demands on their education than previous generations, so, instead of rote learning, drilling and memorising content, why not help children to understand how to learn and more importantly develop the mindset of enthusiastic, life-long learners?
“While I always did well at school and enjoyed it, I saw that many students didn’t do so well. I became curious as to why. I began to suspect that it was because their education experience simply didn’t engage them,” he explains. from the stage to the classroom
“ While the companies featured in my prior books (Mercedes-Benz, The Ritz Carlton Hotel Company and Starbucks) demonstrate impressive brand power, none has been in a position to fundamentally shape society on par with MindChamps.
At the age of 14, David landed the starring role on Butterfly Island, becoming the first Asian-Australian to be given a lead role on mainstream television and appearing on TV screens around the world. As a result, although he aced his Higher School Certificate, rather than studying medicine, he chose the path of his new-found passion to study acting and filmmaking.
”
Patent Pending: 17/644,293 and Singapore Patent Pending: 10202113952V), something unheard of in the education domain. a vision that has become a Worldwide phenomenon is now coming home What began as a research centre in Sydney, taking the number one market share in Singapore for premium preschools and expanding into Malaysia, Philippines, Myanmar and Indonesia, is now back home in Australia. The award-winning MindChamps franchise has a head office in Sydney and more than 20 MindChamps Centres operating in strategic locations across the city. It now has a pioneer batch of ten passionate franchisees, along with many more already in the pipeline. For David, this is very much a homecoming “Tostory.bring MindChamps back home and nurture Australia’s most important asset, the minds of its children, is a real privilege and lifetime honour.” mindchamps.org/au/
“ the Mindchamps Way is incredible and the way they view children and how they want to shape the early learning industry is something that the world needs. it truly feels like being part of a movement rather than a franchise.”
MindChamps Founder CEO David Chiem with new franchisees who recently completed his leadership training.
A breakthrough synthesis of decades of research by Emeritus Professor Larry Scripp (of Harvard’s ‘Project Zero’ and the prestigious New England Conservatory, Boston, USA) together with the 3-Mind education model, this revolutionary programme has achieved patent-pending status in the U.S.A. and Singapore (U.S.A.
Honourable Brad Hazzard - New South wales Minister for Health and Medical research
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two decades of research in cutting-edge enrichment programmes, the MindChamps research and programme development team developed a preschool curriculum that rapidly propelled the MindChamps model to its current industry-leading position. The MindChamps Global Research Advisory and Education Team is chaired by worldrenowned neuroscientist Emeritus Professor
As part of MindChamps V2.0, MindChamps Music, the world’s first integrated music-ineducation programme, was introduced last year as a key component of MindChamps’ core curriculum.
Allan Snyder, a Fellow of the Royal Society and Marconi Prize-winner. Professor Snyder is the researcher who studied and coined the term ‘Champion Mindset’, based on studies of the world’s great achievers, which enables every individual to become the best that they can MindChampsbe.
PreSchool offers programmes based on its research-based, revolutionary 3-Mind model of education: The Learning Mind promotes academic excellence; the Creative Mind frees the imagination; and the Champion Mind instills perserverance and excellence. This 3-Mind model was introduced in the 2007 best-seller The 3-Mind Revolution, co-authored by David and Brian Caswell, MindChamps’ Dean of Research and Programme-Development. the intellectual property leader in early learning Unlike other Early Learning organisations, MindChamps has its own unique, researchbacked curriculum and Intellectual Property. This commitment to developing its own Intellectual Property resulted in MindChamps being accorded the WIPOIPOS IP Award in 2015 by the World Intellectual Property Organization (WIPO) and the Intellectual Property Office of Singapore (IPOS) for excellence in the brand’s Trademark Portfolio.
Jasmine Van Twest - Former financial auditor and new owner of a MindChamps early learning Centre and preSchool David with Minister Brad Hazzard and Champ Lucas Gulla at the Grand Opening of the MindChamps Early Learning & Preschool @ Frenchs Forest. “ there is nothing more important than an education and nothing more valuable than an educator who can inspire. the whole structure and ethos of Mindchamps is built around that. this is an example of an australian who has his own vision and brought it to the world. on behalf of the new south Wales government and the community, we love having you here.”
*Based on independent market research as of 15 September 2017
But what about the other third of businesses?
58 BUSIN e SS Fr ANCHISe MAGAZIN e s P otlight on s ervice: Localsearch
“Take O’Brien Electrical Bundaberg for instance...,” says Mr. Reynolds.
“For businesses who took our advice to stick it out and adapt their strategy, there were stories of not only being able to keep their doors open but having to bring on more staff to keep up with the demand. Their competitors who weren’t with us had to shut up shop and brace, while they used their online presence to skyrocket their results.”
O’Brien’s Head of Commercial & Systems for the Electrical & Plumbing Division, Ashley Clemmett, says working with Localsearch has not only benefited the individual franchises themselves, but the head office team also.
tH
“The results Localsearch has achieved for
“It’s not as expensive as many people think. With what we’ve done with our packages, it’s possible to get online for less than a few dollars a day.” But what results might you be looking at if you heed this advice?
“In 90 days, they saw a 19% increase in calls thanks to optimising their Google My Business. Another one is O’Brien Plumbing & Roofing Port Macquarie who saw an 83% increase in traffic to their website, and that’s on top of 250+ phone calls they received through Google. It’s seriously that easy and I have countless stories like these.”
Over the past two years, the news has been laden with the stories of the two-thirds of businesses* who have experienced downturn and hardship as a result of the pandemic. With the threat of a recession looming, skilled worker shortages and supply chain issues, these tragic stories are not going anywhere anytime soon.
It’s the age-old story of those who take the offence with creativity opposed to those who take the defence who struggle to stay afloat.
The award-winning digital marketing provider says franchises, like the hundreds of O’Brien Electrical & Plumbing Members they support, have used affordable solutions, such as Google My Business Optimisation, to future-proof their businesses against the “Aunpredictable.websiteand Google My Business — recently renamed to Google Business Profile — are two things no franchise can truly survive without in 2022 and beyond,” says Mr. Reynolds.
How is it that while there are those who are barely surviving, there are those facing the exact same conditions who are thriving in the face of adversity?
According to Australian digital marketing service of nearly 30 years Localsearch, their 28,000+ clients have seen incredible growth e FU t U re- proo F Franc H ise s urvival of T he f i TT esT in T he d igi Tal age over the past two years, with the secret being staying current and being diverse in your “Atapproach.thestart of the pandemic, we received a constant stream of phone calls and emails from businesses panicking and wanting to turn off their marketing to pinch pennies,” says Localsearch’s National Account Manager, Ben Reynolds.
• Ensuring your business name, address and phone number are consistent online.
• Optimising your profile for keywords based on service and location.
“The analytical dashboard Localsearch provides as a complimentary addition with all services allows head office to see the results of marketing activities across all our different franchise members all in one place,” says Mr. “It’s another way they help save us time, plus we can see the growth of our franchise members through Localsearch’s services too.”
• Getting reviews and responding to them.
For more information about l ocalsearch, their digital marketing services and more tips on growing your online presence, visit www.business.localsearch.com.au
An example of this is what search results your website shows up under on Google.
• Building specific location pages, if Andneeded.more. 2optimise your online listings, including google My business
localsearch’s top tips for growing your online presence: 1localise your website
In the digital marketing world, vanity metrics are those that look good, but don’t provide value to your business.
A website is a staple for any business. As a franchise, you likely have a website already — but that’s only half the battle. “A website is literally your business in the digital world,” says Mr. Reynolds. “While your franchise name can help with your reputation, ensuring your website showcases how local you are is just as important for securing new business. It’s a fine balance of having a professional website, but also one that performs for your Asbusiness.”wellas showing your local connection, your website also needs to satisfy Google. When building a website to grow your online presence locally, things you need to consider include:
We already know how effective Google My Business is, but Localsearch.com.au also became Australia’s 86th largest website (by organic regional traffic according to AsideSEMrush).from the customers who can find you on online directories, search engines also use them to learn more about your business and how the public views your business.
our O’Brien Electrical & Plumbing members speak for themselves,” says Mr. Clemmett. “However, having Localsearch come on board as an approved supplier for our franchise members has helped our head office team immensely, freeing up our time to focus on other areas of growth for the business and our franchise members.”
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• Regularly updating your content, including using post features.
• Including images and visual content.
3don’t be fooled by vanity metrics
While getting to the top of searches for your business name is great, it should also be given. It’s ranking at the top of search results for what you do, where you do it, that O’Brien’s Head of Commercial & Systems for the Electrical & Plumbing Division, Ashley Clemmett, says their secret to transparent results across their 150+ O’Brien Electrical & Plumbing members is Localsearch’s Nucleus performance dashboard.
• Optimising your content for your location.
“Google only wants to recommend businesses that are trusted,” says Mr. Reynolds. “So, it’s important to be putting your business on Google My Business and other online directories, getting reviews and optimising
Franchise Ready used the Sydney Expo to promote 8 of their clients to prospective franchisees, including, Karen’s Diner, Harry’s Café de Wheels and Fitillion. “We have exhibited at Expos all over the world, the Franchising & Business Opportunities Expo team do it better than everyone else, well organised and outstanding customer service.”, said Doug Downer from Franchise Ready. “I think it goes to show how vibrant and successful this industry really is,” says Exhibition Manager Fiona Stacey. “It’s a matter of finding the right people to help you on your journey – be they franchisors, lawyers, consultants, accountants or other “Alladvisors.”those people are available at the Expo, and more than willing to answer all your Expos in Perth, Melbourne and Sydney the Brisbane event will offer visitors a forum to compare and research a diverse range of franchise opportunities, with investment levels from under $10,000 to more than There$500,000.will also be legal and financial advice to buy and set up your new business or franchise and the Franchise Council of Australia (FCA) will be on hand to provide information and answer any franchising queries. One of the most popular features of the Franchising Expo is the free seminar series at the centre of the show. At the Brisbane show you can hear experienced Franchisees share their stories in the ‘Conversations with franchisees’ panel and learn more about franchising in the ‘Is franchising right for you’ session. These sessions are designed to educate, inform and motivate. Whatever your reason for becoming your own boss, the best possible start you can give yourself is Furthermore,knowledge. visitors can attend the Start Your Own Business Workshop which runs on Saturday 15 October from 9am, delivering advice on business ownership, how to get started and what you need to know to take the Gainleap.the freedom and flexibility of being your own boss with an established brand and support network behind you. Visit the show to explore a wide variety of franchises, advisors and business ideas, all under one roof. See details below to get your half-price ticket today! Interested in exhibiting? c ontact Fiona stacey on 03 9999 5464 fiona@specialisedevents.com.auortoday. Expo questions,” she says. “Entering a franchise agreement is serious business, and it is crucial to do your research. The Franchising Expo is a great place to start, or dive deeper into a concept you’re considering.”
Visitors to the Franchising & Business Opportunities Expo in Sydney in August welcomed an incredible two days on the show floor. Exhibitors and visitors were pleased to be back face to face and to get down to business.
Choosing the right franchise is about matching your personality, skills, experience and motivation to a particular franchise. It’s about finding a good fit between you and the business. “The expo was very well organised. I was in negotiations with a Franchisor prior to attending the expo, however, the expo has expanded my horizons to consider other businesses out there”, said Raymond TheThompson.nextExpo will be in Brisbane and will offer exciting concepts like Amber Tiles, Bedshed, Chatime, Clark Pools & Spas, Deckseal, Donut King, Dream Doors, Dymocks, Gelatissimo, Gutter-Vac, Kwik Kopy, Mad Mex, Poolwerx, Quest Apartments Hotels, Rams Financial Group, Roll’d, Soul Origin, Tax Store and Xpresso Mobile Café. “We are thrilled to bring the Franchising Expo to Brisbane” says Fiona. Like its sister r ea D er special: Register to visit any Franchising & Business Opportunities Expo in 2022 for HALF PRICE at: www.franchisingexpo.com.au by using promo code: CGB
di Ary dAtes: b risbane: 14-15 October 2022, Brisbane Convention & Exhibition Centre perth: 13 November 2022, Crown Perth Melbourne: 24-25 March 2023, Melbourne Convention & Exhibition Centre s ydney: 11-12 August 2023, ICC Sydney Darling Harbour
P rofile: Franchising
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BUSIN e SS Fr ANCHISe MAGAZIN e 61 2022 New World New Opportunities ENDORSED BY franchisingexpo.com.au • Free advice from the experts • Meet the people behind the brands • Free seminars daily Brisbane 14-15 October 2022 | Perth 13 November 2022 Melbourne 24-25 March 2023 | Sydney 11-12 August 2023 Get your half price ticket online using code CGB at franchisingexpo.com.auSAVE $10
Franchisees also allege that the profitability and capital value of their businesses has been adversely impacted by the change, and that compensation should be paid.
franchisor had adequate frameworks in place to prevent and respond to workplace sexual Victoriaharassment.isthe only state currently where anti-discrimination laws apply a positive duty on employers and others to take reasonable and proportionate steps to eliminate sexual harassment as far as possible.
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The Preventing sexual harassment in retail franchises report produced by the Victorian Equal Opportunity and Human Rights Commission assessed whether a sample
Mercedes Benz has stated that the new model improves the customer experience with the brand and provides greater access to data for after-sales service and is being adopted worldwide by the brand. report addresses sexual harassment in retail franchises A new report by a Victorian government agency has identified steps franchisors can take to deal with sexual harassment of frontline workers by customers in franchise outlets and more broadly in their networks.
A class action by 38 out of 55 Mercedes Benz auto dealers in Australia against the car manufacturer has commenced in the Federal Court amid allegations the car giant failed to act in good faith in moving its franchisees to a sales commission arrangement, according to a media report.
Delight co-operated with the Commission and has entered into a compliance agreement after finding improvements to its policies and procedures including warnings to customers and additional training that will mitigate sexual harassment risks to its workforce.
contempt of court proceedings against franchisor The Australian Competition & Consumer Commission (ACCC) has initiated Federal Court proceedings against car repair chain Ultra Tune alleging the franchisor breached and/or failed to comply with multiple Federal Court orders, according to an ACCC Instatement.2019Ultra Tune was fined $2.6 million in the Federal Court for breaching both the Franchising Code of Conduct and the THE eaD lines
$650m auto dealer class action commences
beauty chain buys back 38 franchises following dispute
Australian Consumer Law (ACL). ACL breaches related to prospective franchisees receiving false or misleading representations, and Franchising Code breaches related to Ultra Tune’s failure to act in good faith including failing to prepare and supply marketing fund statements. The company was also found to have attempted to mislead the Court by claiming it had sent disclosure documents to prospective franchisees when it had Whilenot.the fine was reduced to $2.1 million after Ultra Tune appealed the ruling, the company was still under orders to implement a compliance program to ensure no further breaches of the Franchising Code or the ACL and to provide quarterly reports on the program’s effectiveness. Ultra Tune was also under court orders to update its disclosure document on time and prepare two marketing fund statements within a specified time period. The ACCC alleges that Ultra Tune has failed to deliver on all or part of these orders.
Private equity giant KKR purchased LCA
The private equity firm owner of beauty chain Laser Clinics Australia (LCA) has bought back at least 38 franchised clinics following a two-year dispute with franchisees, according to a media report.
Jason g ehrke is the director of the Franchise Advisory Centre and has been involved in franchising for more than 30 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia. He has been awarded for his franchise achievements, and publishes Franchise News & Events, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques. www.franchiseadvice.com.au
The franchisees allege that a consultation program about the transition to a new financial arrangement to sell cars on commission that eliminates dealer pricing flexibility and other revenue opportunities was conducted as a foregone conclusion long before the adoption of the new business model in breach of the good faith provisions of the Franchising Code of Conduct.
The Commission chose Melbourne based chain Baker’s Delight for its franchise assessment, and noted that this was not in response to any complaints, but rather to address well-understood concerning prevalence of sexual harassment in retail environments, such as bakeries, where frontline staff who serve customers are primarily female, while back-of-house roles such as bakers are filled predominantly by Bakersmales.
hot t0 P ics BEHIND
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sMe’s
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Franchisors have until November 14 to create their profile and publish disclosure information on the Australian Government’s new Franchise Disclosure Register, available online at franchisedisclosure.gov.auoperates.forANZSICaddress,theirthestandarddisclosureThefranchiseeswillnodisclosurebyinformationFranchisorswww.franchisedisclosure.gov.auarerequiredtouploadcertaintocreateaprofileontheRegisterlogging-inwithaMyGovID,andpublishinformationabouttheirfranchiselaterthanNovember14.TheRegistergoliveandbesearchablebypotentialandothersfromNovember15.Registermaycontainafranchisor’sdocument,keyfactssheetandformagreement,althoughatveryleastafranchisormustprovidename,tradingname,ABN,officephoneandemailcontacts,anddivisionandsubdivisioncodestheindustryinwhichthebusinessSeetheRegisterwebsiteatwww.
The course, which takes approximately 30 minutes to complete, includes guidance on responding to compliance notices, tips to prevent common compliance mistakes, and free resources to assist businesses/employers prevent workplace problems and meet the requirements of a compliance notice. The FWO is increasingly using compliance notices as a tool to recover unpaid wages.
KKR has reportedly paid $30 million for 38 clinics, a figure which is substantially less than the $80 million sought by the plaintiffs in their 2021 claim. LCA has 200 clinics worldwide, in which staff perform more than 2.5 million treatments each year. fitness franchisees assured it’s business as usual Franchisees of Australian-based fitness chain F45 are claiming its business as usual for their gyms despite being “blindsided” by a significant earnings downgrade and the departure of nearly half the parent company’s staff and its chief executive officer, according to a media report. F45 has reduced its expansion target from 1,500 new branch openings to 350-450, with a renewed focus on prioritising profitability and cashflow generation in a high interest rate economy. Franchisees have received an email offering support and assurance that the company’s new direction will not directly impact them, but media coverage has resulted in nervous gym members querying owners whether their gyms are going to close. For a fixed monthly franchise fee, F45’s franchising model grants franchisees “territory rights” to operate in a designated area, use the F45 brand, and plug into the company’s systems and processes. F45 is scheduled to hold a network-wide meeting with franchise owners to explain the situation. food chain rewards customer’s customs error An airline passenger who was fined $2,664 for breaching Biosecurity laws after arriving in Australia and failing to declare a half-eaten Subway sandwich she purchased at Singapore Airport has received a gift box from the sandwich chain containing a Subway voucher for the same value, according to a media Thereport.customer has documented the entire episode in a number of TikTok videos, the first one describing how she was fined for not ticking two specific ingredients (chicken and lettuce) on the inbound passenger declaration card. That video was viewed 1.1 million times in three weeks with Domino’s Australia tagging Subway in their reaction asking them to “make it right.” A follow up TikTok shows the customer opening a giftbox from Subway which contained a Sub customer card loaded with $2,664 credit.
free online course for workplace compliance notices
The Australian Taxation Office (ATO) has developed a Cash Flow Coaching Kit to assist small and medium enterprises (SME’s) to manage their business’ cash flow, according to an ATO statement.
disclosure register countdown to nov 14
The Fair Work Ombudsman (FWO) has developed a free online course to assist stakeholders including franchisors and franchisees understand the requirements of a compliance notice should they be issued with one, according to a FWO statement.
The kit comprises five practical tools ranging from cash flow health to an action checklist and videos and webinars on how best to use the kit’s resources. Designed for trusted advisers of small businesses, it also provides an evidence-based framework to start conversations about practical cash flow management practices and turn cash flow theory into practical solutions, among other things. v
cash flow coaching kit helps
nyone can set up an Early Learning and Preschool centre but only one brand has been hailed as a 21st Century Global Education Movement!
Scan here to register for a rare opportunity to attend a live webinar with MrMindChampsFounderCEODavidChiem
You don’t need a background in early childhood or childcare as MindChamps will provide on-going support and mentoring for core operations and business management including:
A comprehensive Franchise Manual, Policy Guidelines and detailed operating procedures
While the companies featured in my prior books (Mercedes-Benz, The Ritz Carlton Hotel Company and Starbucks) demonstrate impressive brand power, none has been in a position to fundamentally shape society on par with MindChamps. own a brand that
“We have recently joined MindChamps and have found the support amazing. The leadership training has a perspective that is different from anything else I have seen in previous franchise systems that I have been involved in. We are hugely excited for our future with MindChamps.”
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and create prosperity for your family!
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As a multi-award-winning international Early Learning franchisor, MindChamps is committed to your success. This commitment is backed by years of experience, research, training and a powerful, global brand that is hailed as a 21st Century Early Learning Movement.
6 weeks approved provider training
Kate English MindChamps International PreSchool & Early Learning centre owner, NSW
A
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Australia • Singapore • USA • Philippines • Malaysia • Indonesia • Myanmar
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QLd 4000 P 07 3221 2221 e https://www.morganmac.com.au/info@morganmac.com.au We are a boutique firm specialising in commercial Litigation, d ispute resolution and Franchising; with extensive experience in complex commercial litigation involving disputes between franchisors and franchisees and in providing legal advisory services to franchise businesses. t he franchise related legal services we provide include: • Commercial litigation • Dispute resolution and franchise mediation • Franchise Dispute solutions and strategies • Corporate and business structuring • Purchase or sale of franchise businesses • Advising on franchise documents • Advising on franchise renewal or exit • Preparing franchise documents • Risk and compliance advice • Commercial and retail leasing • Privacy and privacy policy advice commercial litigation and franchising are
marketingLocalsearchhttps://www.linkedin.com/company/localsearch/https://www.facebook.com/LocalsearchAU/business.localsearch.com.auhttps://www.instagram.com/localsearch/isoneofAustralia’stop-rateddigitalserviceswithmorethan500reviews,with a 4.9 average star rating.
law. We
their businesses. We recommend strategies to clients that minimise and manage the risks of legal non-compliance and legal disputes. We work with our clients to implement their commercial objectives. Our
our clients to resolve or navigate legal matters and obligations in the
BUSIN e SS Fr ANCHISe MAGAZIN e 65 Franchise AUSTRALIA A nd new ze ALA nd BUSI ne SS thewww.businessfranchiseaustralia.com.auwww.businessfranchisenz.co.nzmagazineforfranchisees Professional services listings are a great way to promote your business For more information call 03 9787 8077 (or +61 3 9787 8077 from outside Australia) and speak to one of our sales executives. A specialist Franchising and Intellectual property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management. the firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to Leveldisputes.6,64marine parade ( pO box 10857) Southport QLd 4215 P 07 5591 2522 F 07 5591 2511 Contact Sam rees e www.ippartnership.com.ausr@ippartnership.com.au Level 2/138 robina town centre drive, robina QLd 4226 P 1300 360 867 e enquiries@localsearch.com.au
Since 1993, we’ve helped more than 28,000 Australian business owners, supporting them with everything from websites and search engine optimisation to Google Ads, social media marketing and Google my business. Our partnerships with some of the biggest technology companies in the world — including Google, Facebook and microsoft — help us deliver cost-effective, yet affordable services to grow your digital presence. Street, brisbane complex areas of help context of aim
is to achieve the best possible outcome for our clients. P rofessional services listings
Level 3, 145 Eagle
t yRe Retail anD autoMotive Mechanical seRvices 171 fca $50,000
VIC 3047 ph: 131 546 email: admin@jimscleaing.net.au website: www.jimscleaning.com.au hoM e se Rvices 1,050 -$30,000$20,000 $20,000 JiM’s Pool caRe 48 edinburgh road, Mooroolbark VIC 3138 ph: 131 546 email: info@jimspoolcare.com.au website: www.jimspoolcare.com.au Mo Bile Pool sho P & Pool se Rvice 100+ fca $69,000 $69,000 + vehicle kuMon eDucation po Box 5363, west Chatswood, NSw 1515 ph: 02 9467 2200 email: info-@kumon.com.au website: kumoninstructors.com.au/Franchise aF te R school tuiton 322 fca $1000 $4,000-$30,000 laseR clinics austRalia Unit 21, 39 Herbert Street, St leonards, NSw 2065 ph: 0400 303 272 email: Franchising@laserclinics.com.au
FR eiG ht & lo G istics/ couR ie R 2818(aus)(nZ) fca availableapplicationupon dependant on territory BRiDGestone austR alia 210 Greenhill road, eastwood, South Australia 5065 email: Franchiseerecruitment@bridgestone.com.au website: www.bridgestone.com.au/stores/franchise-recruitment $350,000 city FaRMeRs DoGWash Quarter one, level 2, 1 epping road, North ryde, NSw 2113 ph: 0402 902620 email: scott.mcintosh@cityfarmers.com.au website: www.cityfarmers.com.au/dogwash Do G WashDeckseal po Box 4093, Burwood east VIC 3151 ph: 1800 332 525 email: admin@deckseal.com.au website: www.deckseal.com.au D eck an D ti MBe R R esto R ation 14 fca & aig (australian industry g roup) $33,000 + gst $65,000 + gst (incl franchise fee) + vehicle ella Baché ella Bache Hallas Trading Company, 2 lambs road, Artarmon, NSw 2064 ph: 02 9432 5014 email: katherine@ellabache.com.au website: www.ellabache.com.au skinca R e an D B eauty 80 franchisesalons n/a variable hoMe caRinG 4/327 woodpark road, Smithfield, NSw, 2164 email: info@homecaringfranchise.com.au website: www.homecaringfranchise.com.au health/aG e D & D isaB ility caR e - fca (in$50,000-$100,000partnershipwiththefranchisor) hyDRaulink Pty ltD 123 long Street, Smithfield, NSw, 2164 ph: 02 8785 4600 email: franchise@hydraulink.com.au website: www.hydraulink.com.au o Bile hose an D FittinGs M anu Factu R inG 400 + across aus, nZ & pacific slands fca subject startinglocation,tofrom$20k subject to location, from $40 -60 k plus finance, equipment & stock inxPRess 3/14 Burke Crescent, North lakes, QlD 4509 ph: 1300 097 857/0434 111 985 email: Sales.au@inxpress.com website: inxpress.com.au $64,950 JiMs’s cleaninG GRouP D5, 1-13 The Gateway Broadmeadows website: www.laserclinics.com.au/franchise-opportunities fca $60,000+gst $290,000+gst MinDchaMPs eaRly leaRninG austRalia Pty ltD Suite 1, Ground Floor 92-94 Norton Street, leichhardt, New South wales 2040 pH: 1300 646 324 website: au.mindchamps.org email: tinat@mindchamps.org e a R ly c hil D hoo D eD ucation s e R vices 21 My FiRst GyM austR alia/neW ZealanD ph: 0434 071 536 email:Dan@myfirstgym.com.au website: myfirstgym.com.au c hi lDR en’s Fitness F R anchise Business 13 $50,000 -$450,000$550,000 nene chicken austalia 120 Turner Street, port Melbourne, Vic 3207 ph: 03 8526 4488 email: info@nenechicken.com.au website: www.nenechicken.com.au R estau R ant/QsR 23 franchisees can expect from $400,000 - $650,000 for developmentoutlet nineDots BuilD aDvocates 1/9 Douro Street, North Geelog VIC 3215 ph: 1300 993 683 email: rebecca@ninedots.com.au website: www.ninedots.com.au Resi D ential Buil D aDviso Ry 2 $20,000gstexcluding excluding$75,000gst vendoravailablefinance oPtus Business centRe Contact: Brad Tattam email: bradley.tattam@optus.com.au website: https://www.optus.com.au/business/business-centre/partners
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F oo D-takeaWay 5 $280,000$360,000to aRaMex level 9, 491 Kent Street, Sydney, NSw 2000 phone: 1300 3278 929 (AUS) 0508 692 726 (NZ) email: fso@fastway.com.au (AUS) recruitment@fastway.co.nz (NZ) website: www.aramex.com.au www.aramex.co.nz
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natuRe oF Business outlets assoc MeMBeR initial Fee Min invest 7-eleven Building 2, 658 Church Street, richmond, Victoria, 3121 ph: (VIC) 03 9550 0600 (NSw) 02 9798 1200 (QlD) 073291 9400 website: www.7elevenfranchise.com.au R etail 700 fca , aacs site specific $400,000$1,000,000dependant)(site anne’s PantRy 139 Union rd, Surrey Hills, Melbourne VIC ph: 03 9999 5488 email: colin@annespantry.com.au or ccrawford@franchisedevelopments.com.au website: www.annespantry.com.au
BUSIN e SS Fr ANCHISe MAGAZIN e 67 FRanchise natuRe oF Business outlets assoc MeMBeR initial Fee Min invest Pack & senD Unit 3C Mfive Business park, 1 Moorebank Ave, Moorebank, NSw 2170 phone: 0447 711 353 email: luke.martin@packsend.com.au website: www.packsend.com.au leaD inG PaRcel & FR eiG ht R eselle R 115 + $77,000exgst from $230,000 for a g reenfield service centre PaPPaRich 120 Turner Street, port Melbourne, Victoria ph: 03 9645 4667 email: business@papparich.net.au. website: www.papparich.net.au hosPitality an D R etail 32 included in the investment $500,000 PoolWeRx 10 Camford St, Milton QlD 4064 ph: 07 3173 7300 email: mike.geddes@poolwerx.com.au website: https://www.poolwerx.com.au/ sWiMMinG Pool & sPa Maintenance suPPlies 161 retail stores $89,000 + gst + van RaMs level 12/321 Kent Street, Sydney NSw 2000 ph: 1800616 082 email: franchising@rams.com.auwebsite: www.rAMS.com.au/franchising/ Finance 66 fca $35,000 + gst $250,000 $400,000Roll’D Head office: waterman Business Centre, level 2, Ul40/1341 Dandenong road, Chadstone, VIC 3148 email: franchise@rolld.com.au website: www.rolld.com.au F oo D - R estau R ants an D D inin G 125+ fca $50,000 $400,000 plus RYCO 24•7 99 Calarco Drive, Derrimut VIC 3026 ph: 1800 792 624 or 1800 rYCo 247 email: enquiry@ryco247.com website: https://www.ryco247.com/ hy DR aulic se R vice an D M o B ile connecto R s P ecialists 32 $60,000 various o ptions senioR helPeRs level 3, 63-65 Cameron Street, launceston TAS 7250 phone: 03 6333 4575 email: lwilliams@seniorhelpers.com.au website: www.seniorhelpers.com.au h o M e ca R e F o R aG e D an D a D ults W ith D isa B ilities 14 fca $65,000 snaP- on tools po Box 6077, Seven Hills NSw 2148 ph: Aus: 1800 762 766 NZ: 0800 762 766 email: sota.franchise@snapon.com website: www.snapontools.com.au M o B ile tools an D e Q ui PM ent FR anchise 180+ fca / fanZ $43,000 varies sPeeD Queen 67 Colebard Street, Acacia ridge, Qld 4110 phone: 1800 304 030 email: sales@andrewbarton.com.au website: www.sqcommercial.com.au/turn-key-business laun DRy se Rvices 200+ 20%-30%deposit $75,000 A-Z ListiNGs Are A GreAt WAy tO prOMOte yOUr BUsiNess For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au
Your opportunity awaits with 7- eleven Australia.
anne’s pantry
with 7- eleven means owning your own business with a success proven model and the ability to create a work-life balance that suits you. w hen you buy a 7- eleven franchise, you buy two things. Firstly, a brand name that’s recognised around the world, and secondly a business system that works. It’s your opportunity to be a part of your local community, interact with customers every day, and build something that’s yours. we’ll help you at every step of the way, from setup and training, to marketing and even bookkeeping, we’ll help turn your new investment into a solid investment. email: www.franchise.7eleven.com.au7elevenfranchise@7eleven.com.au
Anne’s pantry brings a refreshing new taste to the daily lunch or family dinner for people on-the-go at each of the company’s convenient outlets across Melbourne’s east. Fast turnaround for the busy walk-in customer or efficient on-line ordering and delivery by a food delivery service. Customers become regulars because Anne’s pantry offers good food, served fast by genuinely friendly staff, and it’s always fresh and tasty.
Anne’s pantry takes pride in its menu. we have carefully tailored and refined our lunch and dinner menu to suit what the customer wants. e ach of our rolls, sandwiches and baguettes is made with the freshest ingredients in our own kitchen and our pies and pasties are crafted by our bakery chefs to our unique recipes.
city far M ers dogWash
Anne’s pantry is not the same as your average takeaway food store. we are adapting to change with innovative ideas across our entire business and our customers love it. They come for the convenience, and they come back because our food is Always Fresh and Tasty. For our franchisees, Anne’s pantry offers a simple, yet proven, formula for success. o ur aim is to take care of “getting started” things like site research and selection, lease negotiation, fit-out, start-up promotion and back-end operations, leaving our franchisees to focus on customer service. After all, it is in customer service where our franchisees make money, and we show you how to do this. By joining Anne’s pantry as a franchisee, you are becoming a key member of a dynamic, new food service franchise chain, with a menu that customers seek out and which is nutritious, healthy and tasty. These attributes are what is shaping fast food in the future and Anne’s pantry is already www.annespantry.com.authere.
ara M ex Aramex has been operating internationally for almost 40 years. In New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016.
Lead LARGEgenerationEXCLUSIVE TERRITORY – ALL LEADS COME TO YOU with NO CoST per le AD Fee
A core component of the success of Bridgestone Select is the ability to offer consumers a one-stop shop for all their tyre and automotive service needs. This allows our Franchisees to build a loyal customer following with regular engagement.
7-eleven looking for your next move?
• Take a holiday knowing your fellow franchisees can help look after your customers when your away and they are still yours on your return Group buying power for equipment and consumables saving you $ that no independent operator could ever receive. We use a van, not a cumbersome trailer. The hydrobath comes out of the van so the dog is washed in its yard and is more relaxed. The van is much easier to drive and reverse than a trailer too!
Be part of the City Farmers Dogwash franchise system with all the support that comes with it, it allows you to concentrate on your business; Work your own hours Group marketing power to support your business Managed website including optimized search engine listing and adwords 24/7 call centre Social media management and support, we can do it all for you
68 BUSIN e SS Fr ANCHISe MAGAZIN e a -Z franchise directory
o wning a franchise should be about running a business for yourself, but not by yourself. The Bridgestone philosophy is one of total support for our franchisees. w hether you are purchasing an existing franchise or starting with a new site, we are with you. It is our ongoing commitment. o ur franchise fee of 3.5% is among the lowest in the industry, and unlike many other franchise models, we do not charge a separate marketing levy. we are now seeking expressions of interest from prospective franchisees interested in joining the Bridgestone Select family. Couples are strongly encouraged to consider this opportunity to join the proven and highly successful Bridgestone Select network with a full 10-year Franchise term www.bridgestone.com.au/stores/franchise-recruitmentincluded.
7- eleven operates a growing network of more than 700 stores in Victoria, New South wales, the Australian Capital Territory, Queensland and western AAustralia.franchise
Initial & ongoing training & support. Be part of a team of like-minded franchisees. we also have back-up equipment should you have a breakdown you can use to keep you working, including a spare van!
b ridgestone australia Bridgestone has retained the title of Australia’s Most Trusted Tyre Brand every year since 2014. Being associated with the industry’s strongest and most trusted brand through this proven and highly successful Franchise model gives you an immediate head start.
The Aramex network across New Zealand and Australia now includes 28 regional franchises and over 1200 franchise partners. we offer our franchise partners an awardwinning system, world-class technology, training and support to help them to run their own rewarding business in their local Forcommunities.moreinformation contact: AUS: 1300 327 www.aramex.co.nzrecruitment@aramex.co.nzNZ:www.aramex.com.aufso@aramex.com.au8920508692726
Lowest franchisee fee in this market
For more information call Scott McIntosh on 0402 902 620 or visit www.cityfarmers.com.au/dogwash.
DeckSeal help homeowners and commercial clients around Australia, transform their outdoor living spaces by restoring old timber and preserving new timber. low start up cost, mobile business and a proven established model – it’s the perfect opportunity to seal your future with a DeckSeal Franchise.
At Hydraulink, Business is B oo MING! o ur Hydraulink Sales Service Technician franchisees are in high demand to provide a mobile hydraulic hose and fittings breakdown and repair service to industries like: • Civil contractors engaged in building, construction, road and rail projects • Waste and demolition contractors • Transport, truck and automotive repairs • Warehousing, material handling and logistics services • Marine, agriculture, farming, and forestry sector • Mining and excavation • Military and defence • Manufacturing and industrial processing.
and speak to one of our Sales e xecutives or go to www.businessfranchiseaustralia.com.au or
The ella Baché philosophy of personalised skin care has been with them from the very beginning. They were created by Madame Baché in paris, 1936, a revolutionary cosmetic chemist who believed just as we are genetically different, the same holds true of our skin. Her skincare philosophy was based on the belief that “because no two skins are alike”, every client’s skin is uniquely individual. Her immense passion for skin care has laid the foundations for who we are They’vetoday.carried forward Madame Baché’s philosophy of individual skin care, to provide skin diagnosis and personalised skin solutions so you get exactly what your skin needs to restore it to perfection. They now have over 140 locations nation-wide. every employee you meet in these stores is a trained ella Baché Skin Therapist, and carries on the Madame Baché philosophy into the future. At ella Baché, they’re committed to helping every individual feel confident in their skin. They do this by teaching them what their skin loves, using their expertise to create personalised, expert skin solutions for maximum results without the harm. They’re innovative, established and trustworthy, and they want their brand to be customer focused, empowering and inclusive. plus, they want to truly engage with their audience, whether they’re clients over 40, their new audience of women and men in their late 20s and early 30s, college students, or potential new franchisees. www.ellabache.com.au h oM e c aring p ty ltd proudly Australian owned, Home Caring provides professional and compassionate personalised care services in the home and community and is seeking franchisees with health experience who can build a solid financial future combining their local networks and the national marketing of the Home Caring and Dementia Caring brands. we are seeking high achievers, who want to make a difference in the community by providing excellent quality of care to clients.
ella bach É
o ur franchisees love what they do. The satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing! we undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and with a continual flow of enquiries, repeat business and an overwhelming demand for our services, a DeckSeal franchise should not be missed. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals. DeckSeal currently has territories available in NS w, Q l D, wA, SA and TAS. o ur current franchisees are from all different employment backgrounds and possessed varied business capabilities, but all reap the rewards of owning a DeckSeal franchise. If you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you. Now is the time to buy into the home improvement market, so get 2021 back on track and contact us today – email admin@deckseal.com.au or call Danielle on 1800 332 525
BUSIN e SS Fr ANCHISe MAGAZIN e 69 deckseal
Contact Bill lockett for more information on: info@homecaringfranchise.com.au
hydraulink pty ltd
The active franchisee partner manages the daily operation of the branch, sourcing new clients, ensuring existing clients’ needs are being met, recruiting and training care workers and managing a team of people.
The benefits and advantages of the mobile Hydraulink Sales Service Technician Franchise include: • Low operating costs by avoiding commercial leases and outgoings • Business administration support, invoicing, collections, and quoting systems • Technical sales training development with support from an area manager and supportive network of hose and fittings specialists • Branded product to meet customer needs • A designated marketing area, operations manuals, and access to marketing materials to build your business. w hile a mechanical aptitude or trade skill is beneficial, Hydraulink has found that the most successful franchisees display the following traits. They are: • Self-motivated and driven to provide outstanding customer service • Enjoy fixing things with a can do attitude and can multi task • People with strong work ethics, and a willingness to follow a proven system by learning new skills • Outgoing people who enjoy sales, working with a team, and have great people skills. To be your own boss, and join our team, contact Hydraulink today. we have franchise opportunities for successful candidates all round ForAustralia.more information visit: www.hydraulink.com.au or www.joinhydraulink.com more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) www.businessfranchisenz.co.nz
A comprehensive training program, ongoing operational support and a full suite of cloud-based business management tools assist with the growth and success of your home care business.
The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people will be entertaining at home and utilizing their outdoor areas. A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country.
business franchise australia and ne W Z ealand A-Z listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website. For
kuM on education
o wning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you scope to grow the business to a level that suits you.
Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle.
laser clinics australia
A global leader with a proven franchise business model developed over 20 years, Inxpress Australia is looking for motivated individuals, with a passion for business and sales, to join our thriving franchise network of freight consultants, with low investment and minimal risk.
In 1954, Toru Kumon, a high school maths teacher in Japan, found that his year two son had done poorly in a mathematics test. Slow, imprecise calculation skill was the reason. This concerned Toru Kumon as a parent, and as a mathematics teacher. He had taught many high school students who struggled with mathematics for the same reason. So, he began to hand write worksheets so his son could practice calculations by himself for half an hour every day. Day after day, he carefully matched the content to his son’s improving ability. Soon, his son progressed beyond school grade level. By the end of primary six he could solve calculus equations. encouraged by his son’s progress, in 1958, Toru Kumon released his worksheet-based, home-study method. And today, more than 3.72 million students, in over 57 countries, study Kumon worksheets every day. There are more than 42,000 students studying with Kumon in Australia, each progressing according to ability.
Jim’s Cleaning is a national award winning company dedicated to cleaning Australian homes and businesses. we pride ourselves on our enthusiasm to perform and complete the best job possible for pyou.hone: 131-546 email: admin@jimscleaning.net.au website: www.jimscleaning.com.au
70 BUSIN e SS Fr ANCHISe MAGAZIN e a -Z franchise directory
J i M’s pool care M obile pool shops
The most advanced students are extended and the least advanced supported. e ach student makes progress at their own pace, not bound by age and school grade. Kumon franchisees have the opportunity to build an exciting and worthwhile business that contributes to their local communities. Kumon is searching for potential franchisees with a strong desire to work with children and high regard for education. proficiency in both mathematics and english, and an undergraduate degree is required. Business acumen, including strong communication and customer service skills will also help to run a successful business. Become part of our global movement and provide the Kumon Mathematics and english programmes to children within your local Forcommunity.moreinformation please contact Jaqueline r obles/Michael Susanto at: https://www.kumoninstructors.com.au/Franchiserecruitment.vic@kumon.com.au
l aser Clinics has a Medical Advisory Board made up of leading Dermatologists and a Medical Director who are at the forefront of innovation, new technology, as well as safety and ethical standards.
You’ll benefit from comprehensive training and ongoing coaching, an automated user-friendly system and established carrier partnerships, all fully supported by our experienced operations, coaching and service support pteams.hone: 1300 097 857 email: sales.au@inxpress.com website: www.inxpress.com.au
we also have a Nurse Council, to ensure that all Nursing Standards, codes and guidelines are adhered to.
inxpress Inxpress is one of the world’s largest logistics franchisors. our innovative proprietary shipping platform allows small to medium businesses to easily book and track their domestic and international shipments online, whist receiving local support from their freight consultant (franchisee). our global buying power means that our franchisees can offer their customers great rates from a choice of world-class carriers such as DHl, TNT, Startrack and UpS. with 400+ franchises globally, operating in 14 countries, Inxpress continues to grow its Australian footprint.
All our clinics use medical grade Candela lasers and were currently introducing CoolSculpting across the network, the worldwide leader in fat www.laserclinics.com.au/franchise-opportunitiesreduction
Another great bonus is our Fl AT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your wlist.e have selected opportunities around Australia so give us a call and come for a ride along.
Across all products categories we only use the highest quality supplier’s and the most advanced machines, with a dedicated team looking at new technology and product development to deliver the best results for our clients.
This expertise shapes all that we do in our clinics, with nothing going to our clients that hasn’t been quality controlled first and also influences the highest standard of training for our Franchisee’s, Therapists, Doctors and registered Nurses.
Ji M’s cleaning g roup
For more information ph: 131546 or www.jimspoolcare.com.auvisit
l aser Clinics is the largest retail cosmetic clinic company globally, now with over 165 clinics across Australia, New Zealand, and the United Kingdom. o ur successful 50/50 partnership has also won several franchising awards for this growth and innovation. w ith this unmatched scale comes unmatched experience.
No two of our clients are the same. Therefore, the entire l aser Clinics business is built around understanding our clients not just as a group of people, but as unique individuals. This understanding finds its way into all that we do, from staff training, new products, customer service and more.
Jim’s Cleaning for home and office cleaning, domestic and commercial cleaning. From windows to blinds, from cars to kitchens, from carpets to driveways, from factory floors to office floors – Jim’s Cleaning does it all. Jim’s Cleaning is Australia’s leading home and commercial cleaning service with services available in every state and our reputation is top class. we cater for both home and business owners and provide 6 specialist cleaning divisions to ensure that your home, car or commercial property is clean from top to bottom, inside and out.
MyFirstGym (MFG) is a fitness and wellness franchise business, set up to serve children, families and communities through offering a wide range of classes & other unique products such as birthday parties, date nights, school holiday programs and more The MFG facilities and programs are designed to support physical activity and physical literacy for kids from 7 months to 15 years of age. At MFG, the ethos is to Inspire Movement and the Mission is to be the leader in Children’s Fitness, ForInternationally.moreinformation contact: Dan www.myfirstgym.com.auDan@myfirstgym.com.au0434Newton071536
o perating from our purpose built national office in North Geelong for nearly 10 years, Ninedots have developed deep professional relationships with a wide range of builders, developers and partners. leveraging these valued connections, Ninedots are able to provide tailored, cost effective and streamlined solutions to clients, providing ongoing support and backing to new home buyers. w ith a combined experience of over 60 years across residential construction, investment acquisition, design and project management, the Ninedots team is uniquely placed to provide clients with the best new home build and property investment Havingadvice. earned a place as a trusted brand in providing effective ‘build support’ services to home buyers and investors and due to demand for these services, Ninedots has now opened a second office/ first franchise in Adelaide, servicing playford, Gawler, Barossa Valley and Mt Barker. Ninedots is expanding its business to industry expert, franchise partners Australia wide.
To be the company we want to be, we know we need the right partners. we are currently seeking to expand our distribution network, here are a few ways we can support you to grow your business with o ptus: Territory model with customer base to get you started
My first g yM
It’s time for Aussie kids to realise their full potential – it’s time for them to experience MindChamps! phone: 1300 646 324 email: tinat@mindchamps.org web: au.mindchamps.org
Ninedots was founded in 2013 by Director r ebecca Hall, to provide a platform of support for buyers looking to build a new home or investment property. pioneering the concept of a Build Advocate, Ninedots helps clients to navigate the often complex residential construction process with ease allowing for an optimal build outcome.
NeNe Chicken is a popular authentic Korean Fried Chicken brand that originated in South Korea and now has 23 stores across Australia. The brand is all about creating and experiencing excitement through its’ crispy and fresh Korean fried chicken.
Join our NeNe Chicken Family today! For more information www.nenechicken.com.auvisit: n inedots build advocates
o ptus business centre
n e n e chicken australia
www.ninedots.com.au
At o ptus Business we want to change the way we service our business customers, providing the best products and value in market just isn’t enough. we want to support our business customers though technology based applications allowing them to meet and exceed their business goals.
• Training and mentoring from our experienced Sales team
o ur long list of international awards speaks volumes for the quality and success of our education approach. Surveys conducted among parents show that the strength of our brand name is synonymous with solid scientific research, quality learning strategies and a caring child-centered environment.
o riginally developed in Sydney and based on over two decades of research, our unique 3-Mind approach forms the foundation of our educational programmes in over 80 MindChamps e arly learning and preschool centres across Australia, Singapore, the philippines, Myanmar and Malaysia.
Competitive commission structure • Business and marketing support we know running a business means having the confidence to take bold steps. It’s why we’re committed to helping Australian businesses, big and small, take those steps more often. It starts with yes. Brad bradley.tattam@optus.com.auTattamwww.optus.com.au/business/business-centre/partners
As the only early learning organisation to develop education initiatives based on research, our programmes are backed by the work of world experts in education, Neuroscience, psychology and Theatre. we are also the only organisation worldwide to work with professor emeritus Allan Snyder Fr S, founder of the Centre for the Mind at the University of Sydney and the Australian National University.
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NeNe means Yes! Yes! in Korean, represents your reaction to the crunchy on the outside, juicy on the inside fried chicken. w hat makes NeNe Chicken stand out is the way the chicken is prepared through its marination process, its unique batter mix and its authentic Korean flavours that come from NeNe Chicken Korea. NeNe Chicken is known for its wide range of unique Korean fried chicken flavours such as Freaking Hot, Snowing Cheese, Bulgogi and Snowing Chilli flavour, just to name a few. As NeNe Chicken continues to expand Australia, new potential sites are constantly becoming available. So what are you waiting for?
This Franchise opportunity would best suit residential building industry professionals or those with exceptional knowledge of the new home construction process.
M indcha M ps h ave you ever wished you could make a difference through education?
Here’s an unique opportunity to be a part of the MindChamps movement and kick start your education business.
• Build
– we’ve helped
72 BUSIN e SS Fr ANCHISe MAGAZIN e a -Z franchise directory pack & send pACK & SeND is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide. we service the Freight, logistics and eCommerce Fulfilment Markets.
• Powerful
Why us roll’d is one of few genuine family businesses and our proven system, know-how, goodwill and reputation will allow you to create your own success, whilst upholding the brand. Franchising allows you to be in business for yourself, not by yourself. l ast year we served over over 6 million hungry customers! our established network means that you will always have the support of our team and our strengths make us a truly unique franchise. we have the buying power to create a more efficient supply chain. our network also creates positive competitive environments that encourage our leaders to excel and succeed. For franchising enquiries email franchise@rolld.com.au or call 0477 778 www.rolld.com.au816
papparich
ra Ms r AMS is a recognised, iconic
• Strong
poolWerx w ith over 30 years experience, poolwerx is the largest pool retail and service business in Australia and New Zealand with over 630 vehicles and 165 stores in Australia, New Zealand and the US with multiple revenue streams, repeat clients and limited ocompetition.urbusiness has grown substantially in the last five years, having cracked just over $150 million in revenue in ANZ in the last 12 months. poolwerx has a strong presence across every state in Australia as well as New Zealand’s north and south islands. Despite our footprint, there are still significant growth opportunities converting independent pool servicing retailers to come under the poolwerx umbrella. we offer expert training and ongoing support to partners. o ur pool School is the largest pool training facility in the Southern Hemisphere, run by inhouse and external experts, technicians and brand Forspecialists.moreinformation go to: www.poolwerx.com.au/
w ith our ‘No limits’ business model we can send & receive anything, anywhere. we save customers Time, Trouble & pMoney.hone: 0447 711 353 email: luke.martin@packsend.com.au website: www.packsend.com.au
• Enjoy
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The pappa r ich story began with a simple idea: to create a modern version of the traditional coffee shops in Malaysia. we strive to provide our customers a taste of Malaysian culture and cuisine, whether through a plate of Nasi lemak or a crunchy, buttery r oti Canai, all with a cup of Teh Tarik. o ur delicately crafted dishes never fail to deliver bursts of flavour and colour because we use only an authentic mix of herbs, spices and fresh produce, cooked according to traditional recipes. From the fiery sambal of the Nasi lemak to the silky smooth Curry l aksa, from the savoury Satay to the unforgettable Char Koay Teow, our food reflects the balance and harmony of the different cultures in Malaysia that have combined to give us the distinctive, unique taste of Malaysian cuisine. w ith over 30 stores in Australia with the intention to grow further, pappa r ich aims to deliver quality Malaysian food to all our customers, and to be a brand that is genuinely Malaysian. For franchise enquiries contact Mitesh Krishna at: 03 9645 business@papparich.net.au4667https://www.papparich.net.au brand hundreds of thousands Australians Build yourself a business for yourself but not by yourself upfront and trail commission online and TV presence territory • Owned by Westpac, Australia’s oldest company training and development your own successful and motivated team your local community the comraderie of a large RAMS family For franchise enquiries please email franchising@rams.com.au or call 1800 616 082.
Roll’d offers Vietnamese street food, with a modern Australian twist. with over 125 locations and plans for an international location this year, we aim to enrich lives by bringing memorable family food to the world. Food is everything in our family. It’s what we laugh over, cry over, fight over and have done since we were kids. everything worth sharing has always been done over the dinner table, and through roll’d it’s now our mission to share the things that matter through great food and even better memories. we’re not shy in saying we have big dreams. we have led the way in bringing Vietnamese food to the masses, making it a popular dining option in Australia, with flavours that are as vibrant as the bustling streets of Saigon.
• Designate
• Ongoing
• Support
buy their own rhome.AMS is unique. r esidential mortgages is all we do, which makes us experts at helping customers into their new home.
roll’d
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Tools continues to grow and perform with a network of over 180 franchisees across Australia and New Zealand.
RYCO 24•7 franchisees can start with one van, with the ability to expand to offer multiple service vans. As a RYCO 24•7 Franchise Operator, you can also grow your business into a full rYCo Service Centre which offers over-the-counter service as an added level of support for your fleet of vans. For more information contact: 1300 111 247 sales@ rYCo247.com website: www. rYCo247.com speed queen
subWay syste Ms australia pty ltd Subway® offers a fresh alternative to traditional fast food. Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily. w ith more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range. For franchise inquiries, please contact Michelle Milne at 1800 630 355
o wners of Speed Queen laundromats enjoy true passive income. They earn while they travel, go fishing, spend time with family… we provide a total turn-key service, from scoping to design, project management and build. o ur equipment is the world standard for quality – it is tough as. o ur cashless payment solution, auto timed doors, video security systems and remote machine control means you never have to visit your site. everything can be managed remotely.
*basedaustralia_development@subway.com.oronnumberofrestaurants.
l aundromat owners come from all walks of life… real estate agents, CFo ’s, bakery or dairy owners. Your required investment depends on the size of your laundry –but around $75k is the starting point. we’ve helped hundreds of people achieve their dream lifestyle – earning a passive income. Get in touch to find out how we can make that happen for you.
RYCO 24•7
Home care is in a growth phase at the moment and has a strong future. The Senior Helpers network is growing nationally, offering families and business partners a great future. o ur franchise owners manage a team of support staff who provide in-home support to older adults and adults with Asdisabilities.afranchise owner, you get the best of both worlds – employing great people to provide services to those who really appreciate their work AND you get to build an investment in your own business and become your own boss.
For more information contact: Mark e aston phone: 1 800 30 40 30 email: sales@andrewbarton.com.au website: sqcommercial.com.au/turn-key-business
we are a complete retail mobile showroom that brings high quality tools and equipment to customers at their place of work. o ur highly targeted marketing techniques promotes our Snap-on Tools brand so it reaches your customers. e ach month, we develop specials to give customers a reason to buy immediately.
If you are looking for a business opportunity that offers incredible job satisfaction and the potential for high rewards, a RYCO 24•7 Franchise business is the right fit for you.
w ith extensive training and ongoing support, Join the world’s largest tool franchise and drive your own www.snapontools.com.ausuccess senior h elpers
o ur laundromats deliver an excellent return on investment (ro I). You simply won’t find another opportunity this good.
All you need to do is to find a great location (we’ll even tell you exactly what to look for) and then we will help you do the rest.
snap on tools
Senior Helpers have unique international programs that will put you ahead of the competition –dementia services, parkinson’s Disease support and our newest program, Successful Ageing. For more information contact: Dr leonie w illiams phone: 03 6333 4575 email: lwilliams@seniorhelpers.com.au website: www.seniorhelpers.com.au
Snap-on Tools Australia & New Zealand leads the way in innovation to providing technicians, engineers and other professional tool users the gold standard in tools, tool storage, equipment, diagnostics, repairs information and management Snap-onsystems.
74 BUSIN e SS Fr ANCHISe MAGAZIN e Whether you are looking at operating your own mobile Hydraulink Sales Service Technician business, or would like the opportunity to expand and employ other technicians by owning a Hydraulink Hose Centre - Hydraulink can be the right franchise opportunity for you to grow a successful business of your own with a secure future. Hydraulink has been a trusted brand for the supply and manufacture of high quality hydraulic hose and fittings since 1945 with over 400 service locations across Australia, New Zealand and Asia Pacific. Our Franchisees look forward to developing new skills and taking control of their career. Every day is different as a Hydraulink technician and successful Franchisees come from all walks of life. An engineering qualification, trade skill, or mechanical aptitude are beneficial. However, Hydraulink has found that the most successful franchisees like to fix things, have a passion for their business, motivation to succeed and provide great customer service. YOU CAN BE YOUR OWN BOSS IN A HYDRAULINK MOBILE SALES AND SERVICE TECHNICIAN FRANCHISE - STARTING FROM: $40K-$60K Working Capital + Financed Plant and Equipment + Stock HYDRAULINKJOIN YOU’D LOOK GREAT IN YELLOW BUSINESS IS BOOMING AT HYDRAULINK Hydraulink’s services are in high demand. We provide 24/7 mobile hydraulic hose and fittings breakdown and repair services for essential, thriving, and growing markets including: manufacturing, waste management, agriculture, construction, transport, marine, mining and materials handling. LIFE AS A HYDRAULINK FRANCHISEE Wayne Abbott, National Franchise Manager - Hydraulink M: + 61 455 478 699 | E: wayne.a@hydraulink.com.au | W: www.joinhydraulink.com FOR A CONFIDENTIAL DISCUSSION CONTACT:
BUSIN e SS Fr ANCHISe MAGAZIN e 75 BE A OWNBOSS!ANENE STORE 03 8526 4488 | FRANCHISE @ NENECHICKEN.COM.AU 26 STORES NATIONALLY IN AUSTRALIA AND GROWING PROVEN BUSINESS MODEL STORE LOCATIONS READY FOR YOU TO VIEW COMPREHENSIVE TRAINING FOR YOU AND YOUR STAFF OUR LEADERSHIP TEAM WILL HELP GUIDE AND ASSIST YOU ALONG THE WAY PROVIDING ONGOING SUPPORT FOR YOUR GRAND OPENING AND NATIONAL PROMOTIONS WHY NENE CHICKEN? BUILD YOUR FUTURE WITH NENE CHICKEN! Want to be part of a business with an easy operating model that doesn’t require any prior experience? Scan QR Code For Further Information SERVING AUTHENTIC KOREAN FRIED CHICKEN
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