Business Franchise Australia and New Zealand November/December 2022

VOL 17 ISSUE 01 nov/dec 2022

cover story

franchise ready... ...ready to walk the talk

special feature

food franchising

know the score latest news

in franchising

sales growth strategies for franchisees

$4.95 (AUD), $7.95 (NZ) inc. GST.

Make RAMS home loans what you do!

“If you want to be part of an award winning business that supports your goals while helping your customers achieve theirs, talk to RAMS!” – Julie Lawrence, RAMS Franchisee Principal, Brisbane South, QLD

RAMS is looking for passionate people to help Australians fulfil their dream of home ownership. With opportunities across the country to join the RAMS franchise family, that could be you!

We have all the specialist support you’ll need to help customers achieve their home buying dream. So, if you share a passion for home ownership and a dedication to expertise, you should give us a call.

Talk to RAMS today.

Home loans are what we do.

Why RAMS? • Iconic brand.

• Unique credit model.

• Owned by Westpac (Australia’s oldest company).

• National marketing strategy.

• Proprietary mortgage specialists.

• Growing business.

• Training and development.

RAMS.COM.AU/FRANCHISING

2022 Franchise Council of Australia Excellence in Franchising National Awards Winner: Franchise Innovation Finalist: Established Franchisor of the Year Finalist: Excellence in Marketing

Winner: Franchise Community Responsibility and Contribution Winner: Single Unit Franchise of the Year (2 or more staff) Finalist: Single Unit Franchise of the Year (2 or more staff) Finalist: Franchise Woman of the Year Finalist: Field Manager of the Year

More information: RAMS Financial Group Pty Ltd ABN 30 105 207 538 AR 405465 Australian credit licence 388065. Credit Provider: Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

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VOL 17 ISSUE

01 nOV/dEc

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AUSTRALIA and NEW ZEAL AND

VOLUME 17, ISSUE 1, 2022

cover sto

fr anchis ry ready...e ...ready walk the

On the cover: franchise ready

president: Colin Bradbury. colin@cgbpublishing.com

special feat

food fr an

chising

know the

score

editorial department: editor@cgbpublishing.com.au sales & marketing manager: Jason C. Bradbury jasonb@cgbpublishing.com Production: production@cgbpublishing.com.au accounts: accounts@cgbpublishing.com.au FEATURE WRITER: Renae Longworth DESIGN: Jejak Graphics. jejakgraphics@gmail.com CGB PUBLISHING PO BOX 17 Pomona, QUEENSLAND 4568 TEL: (07) 5485 2704 www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

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Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

ure

latest ne ws in franch

ising

sales grow strategies th fo fr anchise r es

$4.95 (AUD),

Publisher: Vikki Bradbury. vikki@cgbpublishing.com.au

to talk

$7.95 (NZ)

The Centre of Excellence has a “ training facility that caters for franchisee and franchisor training and events where we run franchise information sessions for both individual brands and categories of brands. - Doug Downer, Franchise Ready.

”

inc. GST.

Welcome to our November/December issue of Business Franchise Australia and New Zealand Magazine!

In this issue we are pleased to welcome Franchise Ready to our cover - turn to page 12 to read how Doug Downer started the award winning franchise consulting brand.

As always we have an update from Mary Aldred, CEO of the FCA on page 14, plus we have some great insights from some of our industry experts, including Phil Chaplin on Know the Score relating to your Credit Score; Tony Meredith sharing insights on Sales Growth Strategies for Franchisees and Shane McNulty talking about The Franchise Relationship.

Our Special Feature this issue is all about food and franchising. We have an in-depth interview with Gelatissimo, who are celebrating 2022 marking their 20th Birthday with a brand new look on page 40. On page 36 Royal Stacks talks about their expanssion and branching out in Victoria. Industry expert Robert Toth writes on Food in Franchising, Where are they now; and Brian Keen also shares his advice on What’s Happening in Food Service in 2023.

And, of course, there is so much more including our regular ‘what’s new’ the latest in industry news; Have your Say with Snap on Tools and a Snapshot with Midas. We also showcase a couple of new franchises with profiles for Right Choice Conveyancing and Wheelie Hot Wood.

Plus you will find the A-Z franchise listing directory with all of the best franchise opportunities available right now.

Until next time, enjoy the read!

Vikki Bradbury Publisher

SUPPLIER FORUM

conte nts

november /december 2022

12

24 14

Cover Story

Focus

12 Franchise Ready... ...Ready to walk talk

56 MindChamps: Refugee who built MindChamps A Global Education Movement

In every issue 8

Profiles

What’s New! Announcements from the Industry

14 FCA - Cybersecurity Risks Grow for Small Business Mary Aldred, Franchise Council of Australia 27 Franchising Feature Food Franchises 64 Hot Topics: Behind the Headlines Jason Gherke, Franchise Advisory Centre 67 Professional Service Listings

24 Right Choice Conveyancing; The Booming Property Market Needs You 46 Wheelie Hot Wood: And you thought Wheelie Bins were Just for Rubbish

70 A-Z Franchise & Services Directory

62 Franchising Expo: Discover a world of business ideas at the franchising expo

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48

68 Franchise Listings

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20 The Fernwood Experience

also in this issue: Aramex.................................................................................................................... IFC, 70 Bridgestone................................................................................................................... 70 City Farmers Dog Wash.............................................................................. 70 DeckSeal...................................................................................................................51, 70 Ella Bache........................................................................................................................... 70 Fernwood Fitness................................................................................................ 71 Franchise Ready...................................................................................................... 71 Home Caring............................................................................................................... 71 Gelatissimo............................................................................................................31, 71 IP Partnership.............................................................................................................. 67

32 Snapshots 22 Thermawood: All Franchises have been sold in Victoria 50 Midas: Offers best of both worlds to Auto Independants 54 Jim’s Blind Cleaning & Repairs: A Jim’s Blind Cleaning & Repairs

Have your say 58 Snap-on Tools: Your Golden Ticket

Expert Advice 16 Phil Chaplin: Know the Score 18 Tony Meredith: Sales growth strategies for Franchisees 44 Karen Foat: Director ID - It’s Our Business 48 Julia Ewert: The best weapon to grow your sales is having a proper sales process 52 Stewart Germann A Smorgasboard of Home Services to choose from 60 Shane McNulty The Franchise Relationship

FOOD FRANCHISING Feature

Inxpress................................................................................................................................. 71 Jim’s Cleaning Group...................................................................................... 72 Jim’s Pool Care........................................................................................................... 72

conte nts

Kumon Education................................................................................................ 72

28 What’s New! Announcements from the Industry

Laser Clinics.................................................................................................................... 72 Localsearch..................................................................................................................... 67

Feature Article

MindChamps................................................................................................... 66, 73

32 Renae Longworth: Culinary Journey of Food

My First Gym................................................................................................................ 73

Snapshot

Morgan Mac Lawyers.................................................................................... 67

36 Royal Stacks Signs it’s first franchise in Victoria

Nine Dots........................................................................................................................... 73

Expert Advice

Pack & Send................................................................................................................... 73

34 Robert Toth: Food in Franchising where are we now

Papparich.................................................................................................................37, 73

38 Brian Keen: What’s happening with Food Service in 2023

Right Choice Conveyancing............................................................... 74 Roll’d................................................................................................................................... 3, 74

Franchisor in Depth

Ryco 24•7.......................................................................................................................... 74

40 Gelatissimo - The Sweet Scoop

Profile 42 Subway

Rams................................................................................................................................... 4, 74

Senior Helpers................................................................................................ 23, 74 Snap-on Tools.................................................................................................26, 75 Speed Queen............................................................................................ 75, OBC Subway.................................................................................................................................. 75 Vidstep................................................................................................................................... 55 Wheelie Hot Wood............................................................................................ 75

Luma will grace 120 North Terrace with timeless style and sophistication, extending an invitation to both local communities and international guests throughout the day and night.

Luma’s restaurant is overseen by award winning Executive Chef Kevin Martel. His fabulous share-inspired menu is a love note to European dining. Its bold flavours, colours and locally sourced organic ingredients, are prepared using both classic techniques and interpretive cooking methods.

Luma is Distinctive, Energetic and Inspiring.

Luma Breakfast is organic, free range and always delicious. Fully cooked, or fresh baked and married with delicately brewed coffee, a fine selection of teas or a fresh juice to kick start the day.

LET THERE BE LIGHT! STUNNING NEW VENUE OPENS IN AN ADELAIDE ICON Luma* Restaurant and Bar, the centre-piece of the multi-million dollar upgrade of Adelaide’s original five-star boutique hotel, is open for business at the iconic Playford Hotel, a member of the MGallery Collection (by Accor).

Luma Lunch may be express and light or a more indulgent longer experience. Luma is a destination restaurant with the convenience of both express and a la carte menus.

Luma As the day turns to night. It’s time for Aperitivos - perhaps one before dinner or a couple with friends to celebrate good times.

The glow of the sculpture chandelier takes centre stage, Luma truly comes to life with music, a gin, craft beer or fine wine.

Luma Dinner is the culinary ethos of European simplicity has been paired with a sophisticated yet casual elegance with a share inspired menu. The signature ‘Luma Canard’ designed for two with a trio of flavours will be sure to leave a lasting memory.

ZAMBRERO ACHIEVES 60 MILLION MEALS DONATED AND DISTRIBUTED TO THOSE IN NEED FACING WORLD HUNGER Zambrero, Australia’s largest Mexican restaurant group, has this week reached a major milestone as part of their Plate 4 Plate social mission; distributing over 60 million meals to help end world hunger since the inception of their Plate 4 Plate initiative.

Their annual meal packing events are held in six locations around the country - Adelaide, Brisbane, Melbourne, Perth, Sydney and Tasmania. More than 1,600 volunteers will pack over 430,000 meals to then be delivered to communities in Timor-Leste, and these meal packing events will see the completion and fulfillment of the 60 million meals donated and distributed to date.

The Zambrero Plate 4 Plate social mission sees a meal donated to charity programs for every burrito, bowl or grab-and-go retail item purchased at one of their 240 restaurants in Australia, New Zealand, Ireland, United States and United Kingdom.

“Our humanitarian mission is a core part of our business’ DNA. We see it as what our Feel Good Mex proposition is all about; healthy, delicious food which makes you feel good, while also doing good for others.” said Matthew Kenny, CEO Zambrero - Australia.

Zambrero’s Plate 4 Plate initiative is one of the most significant elements of their business model and stands out as a core driver for engagement, “We hear from our franchise partners and team, day in and day out, that Plate 4 Plate is what gets them involved in Zambrero and drives them to work with us to grow the business.

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Simply put, Plate 4 Plate is why we do what we do, and we are immensely proud of what we have achieved so far.” said Kenny.

“As we continue to expand our restaurant network both here, and overseas, it really means more than just footprint, it means us driving the business at scale and with a strong determination to see us reach our goal of donating one billion meals by 2025.” said Kenny.

Zambrero is also delivering one of the most impactful social missions of any fast food restaurant in Australia, “The meal packing of over 430,000 meals, and also the total donation milestone of over 60 million meals donated, makes Plate 4 Plate one of the highest impact humanitarian meal relief programs from any fast food restaurant business in Australia.” said Bianca Azzopardi, CEO-North America from Zambrero.

The Fitness Studio with a Hot Difference Innovative fitness brand, Hot Temple is expanding their network by franchising across Victoria and Australia.

One of the latest brands to partner with DC Strategy is Melbourne-based high-intensity fitness studio, Hot Temple. The studio offers a game-changing experience and is known to be an addictive way to incorporate exercise into your daily routine.

Unlike other fitness centres operating with a traditional approach, Hot Temple uses the latest in technology, setting itself apart with a revolutionary integrated cycle, cardio, strength, pilates and yoga concept using an infrared heated studio.

The infrared heaters are set to be at around 30-40 degrees, turned on during the variety of classes that the fitness studio offers, including a sauna.

One of the many Hot Temple Studio members gave her insight into the training stating that she never imagined that she would enjoy a spin class. “ I never imagined that I’d enjoy a spin class, being yelled at while exercising in 38 degrees was not appealing at all, I started doing hot yoga to escape the cold and eventually gave a cycle class a go. I now attend more cycle classes than yoga and absolutely love it. Great instructors, and the gains in fitness have been amazing”. Jemma.

Hot Temple Franchisees will benefit from a simple business model, a loyal customer base, and ongoing support. In addition to this franchisee also have the added benefit of multi-revenue streams with class memberships, day visits and selling merchandise, all generating income for the business.

FITSTOP continues expansion with the opening of two more New Zealand locations One of the fastest-growing fitness franchises continues to drive expansion with two additional locations opening in New Zealand; Fitstop Riccarton, Christchurch and Fitstop New Plymouth.

Having boosted membership growth by over 70% through the evidence-based Fitstop Formula, the brand has inspired and educated over 19,000 members and continues to grow to be an incredibly powerful franchise business.

happier to be bringing this to the Riccarton community,” said Sam Russell & Jesse Mclean, Fitstop Riccarton Co-Founders.

When former All Black halfback Brendon Leonard retired, his passion was exercise. A superbly fit professional athlete for 15 years, his desire to exercise and stay fit was by then ingrained.

“Everyone has different body shapes and injury histories and needs to be treated individually.

Fitstop - the home of functional fitness - currently operates 90 locations across Australia and New Zealand, with the first New Zealand franchise (Hamilton Central) having opened earlier this year.

“Our goal at Fitstop is to empower people to move more, to live more. Through being active, combined with the community connection, we want for our members to leave fulfilled,” said Brendon Leonard.

Incorporating a variety of 50-minute sessions combining the fundamentals of cardiovascular and strength, Fitstop provides athletic-inspired training allowing members to experience real results.

With everything managed through a custom-built app, this technology allows Fitstop members to add training targets and goals, guiding and elevating the entire experience like no other fitness business with ultimately, the training setting Fitstop apart.

“Our Fitstop journey has been an incredible process in the making and we couldn’t be

business franchise MAGAZINE 9

The Little Gym with a big difference is on the move!

Unlike your conventional gym, with treadmills and heavy weights everywhere, The Little Gym has swapped these out and brought in ball pits, balance beams, and trampolines. Why? For their key customers – Kids!

This fitness centre operates to provide children with a place to be physically active and a “Springboard to Life’s Adventures” program by using movement-based learning, and imaginative play to help build the confidence and skills needed at each stage of their childhood.

Now With over 300 locations across the globe, the Little Gym has become a widely loved and liked fitness centre for kids. Operating in over 30 countries the international brand has demonstrated that its business model is a winner with an audience that can’t get enough.

The world’s premier enrichment and physical development centre for children are operating in an industry expected to reach 13 billion in revenue.

This industry leader is showing the rest of the market how it’s done. All franchise partners receive comprehensive training that

covers centre management, leasing agreements, human resources, operations, sales, and marketing. This is all communicated through a user-friendly website and enthusiastic trainers. It’s not surprising they ranked the #1 Children’s Fitness Franchise by Entrepreneur Magazine for 2 years in a row.

Opportunities to own the next Little Gym will be provided to those people who are passionate about early childhood development, the community and improving people’s lives.

How a boutique gym franchise broke even in one month during and post pandemic Waller, Stepz Fitness identified a gap in the gym market and as a result was first in the market to successfully combine a tiered pricing model by incorporating Functional Group Training and 24/7 gym facilities under one roof.

The new model now averages a higher monthly revenue than even the most successful 24/7 gyms in the market with half the members, ensuring that Step Fitness remains a convenient and affordable gym for all.

One franchise that continues to grow is Stepz Fitness, which maximised the business opportunity it presented to engage with consumers on a more personal level, advocating for affordability and offering them the support they needed, guidance to stay on track and continue working toward their fitness goals and easy home access.

The fitness chain has opened 4 new locations and is gearing up to launch its first gym in the ACT, set to open its doors in 2023.

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Stepz Fitness is a premier boutique 24/7 gym franchise offering its 20,000+ members tiered and flexible membership options.

It is currently ranked among the top 10 gym franchises in Australia. Stepz provides members with access to a friendly, nonintimidating gym space suitable for all fitness levels and is open 24 hours a day, seven days a week. Founded in 2009, Stepz Fitness has 17 locations in both Queensland and New South Wales and is soon set to launch in Canberra, with plans for further expansion on the horizon. Under the direction of Stepz Fitness Franchisor Samuel

Samuel (Sam) Waller - Stepz Fitness National Franchisor Sam Waller is the national Franchisor at Stepz Fitness with a passion for changing the lives of others based on his own personal life experience.

In 2013, Sam became the youngest Stepz Fitness Franchisee when he purchased the Stepz Fitness at St Lucia, at 20 years old. As the Managing Director (of Sam Waller Fitness Pty Ltd), he took control of all aspects of the business operations, including marketing, accounts, and payroll.

He grew the business to 670 members within two years and had five personal trainers working for him. After achieving the fastest growth experienced in the franchise, the founders of Stepz Fitness took notice.

such as entertainment and sporting events at Accor Stadium. Loyal members of ALL benefit from the best brands in the best destinations, and now with an exclusive members-only discount.”

Accor launches ALL Members Rate in the Pacific ALL – Accor Live Limitless, the lifestyle loyalty program for world-leading hospitality group Accor, has launched a special Members’ Rate in the Pacific region.

Members of ALL will now enjoy a 5% discount at more than 380 hotels, resorts and apartments participating in the ALL loyalty programme in Australia, New Zealand, Fiji and French Polynesia

throughout the year when booking at ALL. com or via the Accor ALL App. Members can also access a Members’ Rate at 5,000 Accor hotels worldwide.

Accor Pacific Chief Commercial Officer, Renae Trimble, said: “We’re delighted to introduce this special ALL Members’ Rate across the Pacific region. ALL is free to join and offers a wide choice of quality, worldclass hotels, with rewards and experiences

Members of ALL receive exclusive invitations to redeem points to experience the luxurious ALL hospitality suites at Accor Stadium and Qudos Bank Arena in Sydney, where artists like Harry Styles and Ed Sheeran are playing, in addition to sporting events including the State of Origin and NRL Grand Final. Members can also use their Reward points to purchase exclusive travel packages around the world with upgraded accommodation and inclusions like dinner, spa treatment and local experiences.

Accor and Qantas have also partnered to reward mutual members of both loyalty programs at every stage of their travel journey, by earning points in both programs when they fly with Qantas and stay in one of Accor’s hotels, resorts and apartments across Asia Pacific. .

To keep up to date with latest travel tips and must-visit destinations across the Pacific, follow ALL – Accor Live Limitless on Instagram and Facebook.

Green Clean Australia sets in motion its expansion throughout key states in Australia.

They offer an alternative environmentally safe solution to other cleaning companies that use chemical-based cleaning products.

One of their goals is to develop a skilled and knowledgeable team to introduce customers to environmentally safe cleaning habits and help their clients maintain these efforts between visits. The environmentally conscious brand has devised a holistic approach that aids both businesses and homes alike to go greener, from significant changes to smaller ones. The brand’s carbon footprint has been rated five stars independently.

The Australian born brand was founded in 2005 by Michael Girowal.

The team have proactively found innovative ways to help Australia make an environmental shift and go green. Green Clean now has Green Clean Australia, one of Australia’s front runners in environmentally friendly cleaning products, launches its franchise model in key areas across Australia.

The sustainable brands mission involves protecting human health and the environment using non-toxic cleaning products.

There has been an increasing shift in how society views the environment, with everyone attempting to make a greener change in myriad ways. The Green Clean Australia team shares a vision that combines a commitment to natural and safe cleaning practices.

They are determined to provide their B2C customers with a spotless home and B2B customers with a hygienic business environment.

200 highly skilled professionals.

Green Clean strives to increase awareness around the benefits of investing in green-cleaning solutions and is on the hunt for franchise partners to grow their franchise network successfully. The green brand is calling on individuals who find themselves aligned with the brand and its mission.

Green Clean has partnered with DC Strategy to find the perfect franchise partners making a difference in the lives of individuals and businesses.

If you are interested in finding out more about Green Clean Australia and their opportunities, enquire now. business franchise MAGAZINE 11

cover story: FRANCHISE READY

FRANCHISE READY...

...ready to WALK THE TALK After 30 years working in the franchise sector at senior levels both as a Franchisor, Franchisee and Master Franchisor, Doug Downer started the Awardwinning franchise consulting brand called Franchise Ready.

The Franchise Ready business has grown substantially in the past two years offering additional services to the franchise sector in Australia and New Zealand, becoming a one stop shop for everything that a franchisor or aspiring franchisor may need.

Doug has been recognised in the top 30 Franchise Executives in Australia in 2019, 2020, 2021 and 2022 and was recognised in the SEO Samba Top 100 Global influencers in Franchising in 2022.

The team has grown to ten fulltime employees and eight contractors, and we are actively recruiting to further strengthen the team. Collectively our team has over 200 years of franchising experience, we have been franchisees, Master franchisees, Franchisors, and members of senior franchise executive teams.

Franchise Ready has helped create, develop and grow over 100 Australian brands, improving their systems, processes and documentation to enable them to grow through a licensed or Franchise model. On average the businesses we have worked with have grown by over 200% annually.

Franchise Ready operates a number of franchised businesses (currently 6) so we know what it’s like at the coal face, we do what franchisees and franchisors do, every day, this keeps us connected to our clients and gives us a strong understanding of the marketplace.

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We don’t just talk the talk, we walk the talk!

We believe in and are massive advocates of franchising as a way to do business.

In 2021 we started our own franchising journey by licensing the Franchise Ready brand and had two licensees operating, one in Adelaide and a licensee in New Zealand looking after the whole country, In 2022 we have now franchised the Franchise Ready business and we are now looking for franchise partners in other international markets such as the USA, UK, Europe and Asia.

We launched and supported over 30 franchise brands in 2021 and we are on track to launch over 40 brands in 2022 in Australia alone. We have entered international markets and have developed four businesses in New Zealand with plans

We work with our clients to “ develop their business growth strategy by completing a feasibility report that includes territory mapping based on Socio-demographic data, franchisee and franchisor financial modelling and the creation of all the tools they need to grow their business and brands.

”

We have partnered with some of Australia’s best franchise marketing and digital specialist firms to offer services to our clients for franchise recruitment and brand development.

We launched a business broking division to sell existing businesses both franchised and non-franchise so we can offer exit planning and strategies for all business owners.

“ The Franchise Ready business has grown substantially in the past two years offering additional services to the franchise sector in Australia and New Zealand, becoming a one stop shop for everything that a franchisor or aspiring franchisor may need.

”

to bring those brands to Australia and to take Australian brands to New Zealand.

Franchise Ready exhibits at every franchise show in Australia and will be exhibiting globally in USA, Europe and Asia in 2022 with the goal to find International Franchise partners who will license the Franchise Ready model. This is the perfect model for existing franchise executives and aspiring consultants to create their own franchising consultancy by leveraging the Franchise Ready brand and established processes and business model.

This international growth will enable Australian brands to enter international markets and for Franchise Ready to bring international brands to Australia, in fact we are already in advanced discussions with multiple international brands.

We are a full-service consultancy offering a one stop shop for brands that want to scale and grow.

We work with our clients to develop their business growth strategy by completing a feasibility report that includes territory mapping based on Socio-demographic data, franchisee and franchisor financial modelling and the creation of all the tools they need to grow their business and brands, we’re confident our programs rival the best in the World.

We support all of our clients by including a 3-, 6- or 12-month support program which includes monthly mentoring and strategic face to face sessions and mastermind group meetings where we bring emerging and experienced franchisors together to learn from each other. We don’t just consult or create tools we become a part of our client’s business, part of their team and work with them to ensure they have the best chance of success.

In Australia we have created a dedicated franchise recruitment team and are currently recruiting for franchisees for over 20 brands and growing.

We have launched a property division to find locations for our clients.

In 2022 we have pioneered some exciting initiatives including the development of our own proprietary franchising CRM, frustrated by having to use multiple platforms to manage the business, we created a system that manages every aspect of our business. The system develops the strategic business plan of our clients and then allows them access to our ongoing coaching/mentoring and support programs, it tracks the process of our consulting work and project management and enables us to market directly to prospective franchisees and franchisors.

One of the most exciting initiatives we have undertaken in 2022 was the opening of a franchise Centre of Excellence in Sydney. Our new head office boasts a retail showroom where we showcase our clients’ brands, this initiative is a world leading retail showroom bringing brands to potential franchisees and a venue where prospective franchisees can learn about opportunities and receive education about franchising.

The Centre of Excellence has a training facility that caters for franchisee and franchisor training and events where we run franchise information sessions for both individual brands and categories of brands (such as Service based, Food & Beverage, Health & Fitness and professional services).

Franchise Ready is growing and so are our clients.

For more information go to: www.franchiseready.com.au business franchise MAGAZINE 13

franchising council of australia (fca)

Cybersecurity risks grow for small business

as Federal Government considers action

Mary Aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $172 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a complaint, sustainable and profitable franchise sector.

Franchise Council of Australia: Phone: 03 9508 0888 | Email: info@franchise.org.au | Web: www.franchise.org.au

While COVID trading restrictions and rules have been consigned to the rear-view mirror, significant new challenges for small businesses across Australia have emerged.

One set of challenges is well known, and the other less so.

The first involves navigating strong consumer demand amid a tight supply of labour and inflationary pressures. While big businesses largely have been holding their own, Australia’s nearly 100,000 small-to-medium franchised businesses have faced a tougher road.

While this situation has developed gradually over the past year, the second challenge facing small businesses - heightened cybersecurity risks – has only gained prominence in recent weeks.

Modern small businesses have accelerated their adoption of digital technologies to enable remote work, improve operations and grow sales. They have increasingly collected larger amounts of data from their customers in order to support enhanced sales and marketing efforts. Both trends were accelerated by the pandemic.

Virtually everything has become digital.

All sensitive personal files are stored on computers and banks and credit card accounts are accessed online, as is the financial information of companies, big and small.

Franchising is the predominant business model in the small-to-medium business sector and while growth is strong, largely due to the strength and underlying support for individual small businesses in franchise networks, there are persistent risks of cyberattacks.

Most small businesses do not include cybersecurity in their list of immediate practical concerns. However, this thinking often relies on the incorrect belief that they are too small for cyber criminals to worry

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The fundamental truth is “ that cybersecurity breaches can result in significant costs for businesses.

”

about, and don’t have enough data to warrant a breach.

According to reporting in the Australian Financial Review, there were 428 data breaches at Australian companies in the first six months of 2022. While 11 data breaches each affected up to 10,000 people, the majority of cases (71 per cent) involved the personal information of 100 people or less.

This reflects the fact that small businesses with limited, yet valuable stores of data are increasingly being targeted by cyber criminals.

During 2020 and 2021, data breaches at small businesses globally soared 152% in comparison to the two previous years, according to RiskRecon, a MasterCard unit that assesses companies’ cybersecurity risk.

This figure is twice as large as it was among larger companies in the same period.

The fundamental truth is that cybersecurity breaches can result in significant costs for businesses.

There are financial costs, which are often represented by additional expenses on the general accounting ledger, including

ransomware payments, lost productivity, increased payroll hours, investigations, regulatory filings and legal fees.

And there are reputational costs associated with negative publicity. A 2020 survey by Arcserve found a link between data breaches, consumer purchasing behaviour and brand loyalty – with 59 per cent of consumers saying that they’d avoid companies hit by a cyberattack in the past year.

In the wake of recent high-profile data breaches, the Federal Government has signalled that it is considering new laws that would force companies to take more effort to protect sensitive customer and employee data.

Rather than focus on any single data breach, there is a growing movement within the government to fundamentally change the way Australian companies use data. This attitude can be seen in the comments of the AttorneyGeneral, Mark Dreyfus MP, who said on Sunday 2 October, that companies should “stop regarding all of this personal data of Australians as an asset for them, they actually should think of it as a liability.”

Legislative and regulatory reforms could include significantly raising penalties, new protections on personal information, and mandating that small businesses with turnover under $3.1 million report data breaches to customers – removing their exempt status.

As the peak body for the $172 billion franchise business segment, which employs more than 565,000 people, the Franchise Council of Australia is committed to working with all levels of government to help improve cybersecurity, while also ensuring that small businesses are not unnecessary burdened by bureaucratic red tape which only serves to increase the cost of doing business.

As outlined by the former Head of the Australian Cyber Security Centre, Alastair MacGibbon, compliance-centred reforms often burden companies, and rarely work.

From cybersecurity to workplace safety, embedding the right culture beats box ticking regulation every time.

While new laws may be some time away, there are several concrete steps which smallto-medium franchised businesses can take now in order to reduce their cyber risk: • Embed cyber safety into your business culture. Studies have found that human error was involved in over 85% of breaches.

This risk can be reduced if cyber education and awareness was added to a business’s normal training program.

• Deploy malware prevention software and keep it updated.

• Regularly review who inside the business has access to sensitive data and if that access is still required. v business franchise MAGAZINE 15

expert advice: Phil Chaplin | CEO | CFI Finance Group

Know the Score Your credit score is just one of the pieces of information that lenders (and other creditors like trade suppliers or landlords) look at when considering whether to do business with you.

For most people a credit score is a bit like their appendix, they’re pretty sure they’ve got one, but they’d struggle to tell you exactly what it is, and it’s never really a problem… right up to the point where it suddenly is.

Your credit score can have a significant impact on your ability to obtain any sort of debt, and as a consequence a flow-on impact in your ability to start or grow your business. In this article I’m going to try to explain a little bit about how credit scores are calculated, why they matter, and how you can keep better control of yours.

Firstly, what is a credit score? A credit score is simply a number on a scale, usually between 0 and somewhere around 1000 (depending on which company is doing the scoring).

The score is just one part of a Credit Report which will also capture things like payment defaults, court actions, bankruptcies and 16 business franchise MAGAZINE

Phil Chaplin the Chief Executive Officer of the CFI Finance Group, a specialist finance company servicing Australia’s franchise, accommodation, and fitness sectors as well as small businesses more broadly.

Phil has over 20 years’ experience in providing finance to businesses across Australia and New Zealand and has managed finance companies in the private and banking sectors, he is a former chair of the Equipment Finance division of AFIA.

more. Almost every lender or business that feels they’re taking credit risk on you or your business will use that score, along with other information, to decide whether you represent a good risk.

Where do credit scores come from? The overarching term is Credit Reporting Agencies, or Credit Bureaus. In practical terms across Australia and New Zealand that usually means either Equifax (formerly VEDA), Illion (formerly Dun & Bradstreet), or Centrix. These companies collect information about businesses and individuals from a variety of sources, and then charge other authorised users a fee to access that information. It’s worth noting that as an

individual you generally have a right to access and correct information held about you (but they might not make it easy).

How did you get a credit score? If you’ve ever obtained any sort of credit, you’ll almost certainly have a credit score with at least one of the Credit Reporting Agencies. This could have been anything from a pay-as-you go phone, to a car loan or mortgage. The very first time this happened your file will have been created with one of the agencies.

Believe it or not this is actually a good thing, because having no credit file can be seen as being just as bad as (or sometimes even worse than) having a poor credit file, particularly if you’re out of your late teens. Once you have

you’ve ever obtained any “ Ifsort of credit, you’ll almost certainly have a credit score with at least one of the Credit Reporting Agencies.

”

a credit file, any new enquiries are added to it over time, building up a picture of who you borrow from, how much, and how often.

So, how is the score calculated? Scores differ between businesses and individuals, and none of the credit bureaus will tell you exactly how they calculate their particular score, but some things are fairly consistent:

General Factors Things like your age, tenure with your current employer, and the amount of time you’ve spent at your current address can all have all be used as part of assessing your risk profile.

Type of credit Some types of credit may impact scores more than others. For example, a mortgage enquiry might impact your score differently to a personal loan, and a credit card might be different again.

Number of enquiries Often referred to as shopping patterns, the number of enquiries and the time period they occur over can impact your score. As a general rule lots of credit enquiries over a short period of a time can have a considerable negative impact on your credit score.

Defaults This is a big one, if you’ve ever failed to pay a debt and just ignored the problem, then chances are pretty high it will eventually end up on your credit file. The size of the debt, how long ago it was, and what sort of business it was owed to, can all impact your credit score to a greater or lesser degree. The biggest impact however will come from whether the debt was eventually paid or not. Into this category I’d also add things like court writs or default judgements.

and 2014 for Australia), Comprehensive Credit Reporting (or CCR for short) is still in its infancy. CCR allows for much more information to be collected and shared by credit bureaus, theoretically to give a more balanced view of an individual’s credit history.

With CCR information such as whether you actually obtained credit (rather than just knowing you applied for it), as well as payment history and credit limits can be shared. This is meant to give greater insights into not just how much credit you’ve applied for, or where things have gone very wrong, and instead show if you’re keeping up with all of your commitments and whether you’ve currently taken on what might be considered too much debt.

So, what can you do to protect your credit score / credit file?

The most obvious thing is to make sure you don’t default on your payment obligations.

If you have run into financial trouble or a dispute it’s far better to address it before the problem hits your file. Don’t just avoid debt collectors or parties you owe money to, instead try to come to some arrangement with them. Many providers will accept a negotiated settlement for a debt and refrain from listing a default by agreement.

And then came Comprehensive Credit Reporting

If you do have a default on your file it will have a far greater impact on your credit score if it remains unpaid. Again, you may be able to negotiate a settlement with the party that listed the default, most businesses would rather get some of the debt paid than none of it.

As you might have gleaned, a significant portion of credit reporting is about things that may reduce your credit score, or what might be termed ‘black marks’ on a credit file, however that is starting to change. Although it’s been around a while (since 2012 for NZ

Time may not heal all wounds, but it can eventually heal most things on your credit file. If you’re thinking about starting a business next year but you still have an unpaid default on your file, pay it now. The further back in history a black mark is, the

less it will count against you (everyone can change right?).

Limit your shopping around. If you’re looking for finance be careful how many places you apply with, and if you’re working with a finance broker ask them how they minimise the number of enquiries on your file. Most good finance brokers will put in the effort to match your requirements with a lender that’s more likely to approve you, which can make a big difference.

You should also take care with the types of credit you apply for or obtain. Multiple enquiries from credit card providers, shortterm lenders, or pay-day lenders can all negatively impact your credit score.

If you can, pay your bills on time. With CCR it’s now more important than ever to make sure that you pay your bills on time. It might not make a big difference if you drag out the bill for last Thursday’s morning tea with the café downstairs, but for things like loans and utilities you can expect they will soon be reporting your ‘Average Late Payment Days’ if they’re not already.

Whilst the scores differ somewhat between them, it’s fair to say that a score below 300 is going to be a significant impediment to obtaining most credit. 300 to 500 will be seen as poor or below average and may make some credit difficult or more expensive. 500 to 700 you’re middle of the road. And up above 700 you’re going to be considered a fairly safe bet.

If you’d like to check your own credit score, you can visit the websites for Equifax, Illion, or Centrix; generally these providers will provide individuals with their own personal credit reports free of charge. And if you do find a mistake impacting your credit file make sure you get it cleared up asap! You never know when you’ll need your credit score, but you definitely want it to be at its best when you do. v business franchise MAGAZINE 17

EXPERT ADVICE: Tony Meredith | Director and Head Coach | Tony Meredith Coaching

Sales Growth Strategies for Franchisees Sales is the lifeblood of any franchise, yet so many franchisees don’t know how to properly market and sell the products or services that they offer. They either lack the sales strategy, plan, or skills.

In my experience, the majority of franchisees only rely on leads from their franchisor.

Whilst these leads are great, the best way to grow a large franchise is to combine leads with proactive local area marketing and sales.

I've spent over 25 years working for some of the world's largest organisations in a number of senior sales roles, and have sold a diverse range of products, including desserts, dog food, pharmaceuticals, and franchises.

During this time, I've identified and actioned what it takes to consistently grow sales.

At the highest level, there are only four strategies that can grow sales in your franchise: 1. Basket Size: Increasing the number of products purchased in each basket, cart, or shop.

2. Price: Increasing the average sales price (ASP).

3. Frequency: Increasing the number of times a customer buys a product or service.

4. New Customers: Growing the number of new customers that transact with your franchise.

Let me break these four sales growth strategies into more detail. It is worth noting that the following suggestions are not exhaustive, rather a guide of some activities that you can introduce in your franchise to grow sales.

18 business franchise MAGAZINE

“ Best way to grow a large franchise is to combine leads

Tony Meredith, Director and Head Coach at Tony Meredith Coaching, has over 25 years’ experience working for some of the world’s largest corporations in a variety of senior sales and leadership roles.

Tony Meredith Coaching started in 2018 and works with hundreds of small-medium businesses across Australia, in the areas of Franchising, Retail, Services, Manufacturing, and Property. Tony Meredith Coaching focuses on helping business owners Grow Sales, Increase Profits, and Regain Time.

with proactive local area marketing and sales.

”

info@tonymeredithcoaching.com.au https://tonymeredithcoaching.com.au/ https://www.linkedin.com/in/tony-meredith-coach/ https://www.youtube.com/channel/UCMf8_PyA5vWUTTrmdbmAIwQ

Increase Basket Size The best and most cost-effective sales growth strategy is to 'increase the basket size'. This means increasing the number of products that a shopper purchases in a single transaction.

The word basket means shopping basket, cart, or transaction.

Generally, the shopper already knows about your franchise and buys what you sell, therefore it’s about selling more to them in any given transaction, so they leave with multiple items, not just one. This is an extremely cost-effective method to grow your franchise, as there is no new customer acquisition cost.

Below are some strategies to increase basket size: a) Suggestive Selling (or Ask). McDonald’s used to be renowned for the phrase, “Would you like fries with that?”

Supermarkets and Service Stations have positioned incremental items near the counter or registers, ie. confectionery, snacks, cold drinks, gift cards. Online you can offer complimentary products around the product already placed in the cart, ie. dessert with pizza, shaker bottle with protein powder, scarf with jumper. b) Product Range. By having the right products to sell, you increase the likelihood of more sales. Constantly review your range to ensure that you are maximising the sales of the stock that you have. c) Effective Merchandising. Whether you’re online or offline, place complimentary products near each other. In a café, rotate cakes in the premium cabinet position, ie. muffins in the morning to accompany coffee. In a pharmacy over Winter, focus on products for cold and flu, such as tissues, chest vapour rub, cold and flu tablets, sore throat gargle, and pain relief.

These could be merchandised together in store, positioned near the counter, or positioned together online or in a catalogue.

Increase Average Sales Price This strategy refers to increasing the average sales price (ASP) of your products or services sold. If a new or existing shopper is only going to buy one item from your franchise, you want them to buy the more expensive option.

Below are some examples of how you could increase price: a) Product Range. Ensure that you offer at least two choices, potentially three.

This means creating a Good/Best offer, or a Good/Better/Best offer. A cheaper, low quality product, alongside a more expensive, higher quality product. By providing choice you now have an opportunity to up-trade your customers to the higher priced item. b) Promotions. Develop promotions on your premium (best) products, that aren’t necessarily price related. For example: free gifts or training with the purchase of your 'Best' product. The opportunity is to create more value around the higher priced item. c) Price rise. This is the simplest way to increase the ASP, although just because you can doesn’t always mean that you should.

If you take your price up too sharply this could have an adverse effect on units sold.

Sometimes the only choice is to take your prices up because your costs have increased, and if you don’t, it’ll be your profit margin that gets squeezed.

Increase Frequency Customers are already buying from your franchise at particular intervals, therefore this sales growth strategy focuses on increasing their frequency of purchasing from you.

There are a variety of effective strategies designed to increase purchase frequency. a) Customer Service. This tried and tested method is often forgotten. Always strive to give your customers an awesome experience. Wow them! This can be done via the positivity and friendliness of you and your staff.

Other positive customer service ideas for both channels are: • Ensure the products are available • Deliver on time • Follow through with your commitments • Offer amazing value • After sales service b) Promotions. Run awesome promotions

that give your shoppers a reason to return.

Link promotions to themes or seasons, ie. Mother’s Day, Halloween, Christmas, Winter. c) Loyalty Program. Offer your shoppers an incentive to keep returning. For example: Buy 5 coffees, get the 6th for free, or introduce a loyalty rewards program

New Customers Acquiring new customers is the hardest and most expensive strategy to grow sales.

Essentially, you’re wanting to create attention with someone who may not have heard of you or your franchise, and then convert this cold lead into a paying customer. With this being the case, it’s also an integral part of growth in your franchise.

Below are a few ideas to help you acquire new customers: a) Awareness. Awareness is another term for marketing. There are so many ways that you can create awareness for you and your franchise locally, ie. Flyer drops, sponsorships, Google My Business, social media, publicity, and/or other paid advertising. b) Reduce Risk. Given someone has never purchased from your business previously, is there an opportunity to introduce an element to reduce their risk and/or put their mind at ease? For ex. returns policy, money back guarantee, results within a time period or it’s free. c) Referrals. Encourage your clients, friends, and family to refer you to those they know.

The other fantastic referral strategy is to network. Strive to constantly meet new people, and build a know, like, and trust relationship with them.

Summary It goes without saying that sales are essential for the future success of your franchise.

Take the time to establish your sales goal, determine which sales growth strategies apply to your franchise, implement these strategies consistently, and I know you’ll create a thriving franchise. v business franchise MAGAZINE 19

PROFILE: FERNWOOD FITNESS

The Fernwood Experience When you look at the loyalty and dedication of Fernwood’s members, it’s unsurprising to see that many go on to become franchisees.

Mong Thanh Nguyen - FERWOOD EPPING

With support systems in place from online webinars to in-club training and constant, approachable support from the national office, Guneet and MT have successfully launched businesses that empower not only themselves, but other women in the community too.

“I had no previous experience of running a gym, but I was offered so much support from the National Support Office (NSO) and other franchisees from initial setup and as my business continued to grow. The team at NSO guides you through every step and they’re always a phone call away,” Guneet continues.

Guneet Cheema - FERWOOD CRANBOURNE

The Fernwood experience is like no other, which franchisees Guneet Cheema and Mong Thanh Nguyen (fondly known as MT to her team and the Fernwood network) wholeheartedly attest to.

Driven by being accessible to any woman, Fernwood’s unique business model has created a brand with a diverse range of clients and franchisees by putting the needs of their people first. As members of their local Fernwood clubs, Guneet and MT instantly fell in love with the brand and all that it stands for – the genuine care factor, exceptional customer service, the community feel with a welcoming and empowering ambience, plus a comfortable and supportive environment for women to train.

Fernwood’s community initially resonated with MT so deeply that she trained to become a Cycle instructor, sharing her 20 business franchise MAGAZINE

passion by delivering classes for the club.

“Women supporting women – it's real and it's true. In Fernwood clubs you feel so supported and motivated when you are here,” says MT. This passion for women’s health and her obsession with group fitness eventually led to the purchase of the first of her two clubs, where MT takes pride in being part of the lives of women – their joys, cultures, struggles and triumphs.

Despite increasing competition, Fernwood maintains its steadily increasing nationwide network with ongoing support in all areas of the business and in-club operations, while being more than just a franchise to women like Guneet. “If you’re new to all of this, then you’re just like me when I started out,” says Guneet.

From the very beginning of the franchising process, every single Fernwood franchisee is supported at a high level from sales and marketing to customer service and staff development by the National Support team.

For those considering their own franchise opportunity, MT’s advice to succeed is to be passionate about the industry, and to believe in the brand because the brand will guide you. This guidance and Guneet and MT’s careful planning has seen them consistently achieve strong results while staying true to their members and the community they have created. “I truly feel fulfilled every day and grateful to have been given this opportunity,” states MT with a smile.

17 years after joining Fernwood as a member, MT owns two Fernwood clubs where she and her talented team share the same vision of empowering women to be their very best, finding purpose in achieving individual goals together, and helping them become better than yesterday – both physically and mentally. And just two years after joining the Fernwood Family, Guneet is thrilled to have purchased her third club and absolutely loves being part of the network where she can do what she does best.

Ready to run your own club? Head to www.fernwoodfitness.com.au/franchising and join the movement.

BE A FERNWOOD FITNESS BOSS + Run your own club + Change women's lives

OPPORTUNITIES AVAILABLE NOW! Scan to find out more about becoming a FERNWOOD FRANCHISEE

SNAPSHOT: Thermawood

All Thermawood franchises have been sold in Victoria!

New partners coming on board and existing franchise partners expanding have topped off Thermawood’s successful expansion into the state.

The Victorian expansion has been a busy success story for Thermawood, now with 14 locations across the state including areas such as Gippsland, Toorak, Yarra, Monash, Port Phillip, Bayside and Geelong. This is a significant move for the company - a milestone in the company’s 13-year history.

The New Zealand-based Thermawood is one of the leading installers of retrofitted double-glazing windows. Their patentprotected system has helped numerous households improve their insulation, making more energy-efficient homes. The company has been bringing their services from the formidable New Zealand environment to its neighbour Australia and where better to introduce it to than Victoria. All the Thermawood products are designed for the NZ and Australia market with Heritage in mind.

Graeme Clarke, Managing Director, expands further about on what this development means for Thermawood: 22 business franchise MAGAZINE

“History has shown that we offer a great product and service, not just surviving but thriving in all our locations through GFCs and Covid. It’s almost like we are selling a secret and people have become more aware of Thermawood and what we can do. This increased demand has resulted in Thermawood being so successful that it was only a matter of time before Victoria and Melbourne were maxed out.” - Graeme.

Growing focus on sustainability Maybe it has been Melbourne’s iconic four seasons in one day that has caused people throughout the city to jump on board with the brand, but one thing is certain, demand is increasing.

A contributing factor to this demand is that households have increased attention to sustainability. Offering a service delivered by industry professionals, Thermawood enables homes to become more energy efficient by stabilising temperatures all year round, along with reducing noise with acoustic glass incorporated into the double glazing and Draught seals around opening windows with the added benefit of reducing the amount of energy for heating and cooling.

Thermawood operates in a niche market with little competition amounting to the company

having a large sure of the market. As the industry continues to grow, so will their share.

The next chapter “Thermawood is a company that has always been ahead of its time, and it will continue to expand as the need arises. I’m proud of what we’ve achieved so far in Melbourne, but there’s still plenty more work left to do before we’re finished with our expansion plans. We have locations still available in New South Wales and now our attention will be on replicating Melbourne’s success in Sydney.” Graeme It’s only a matter of time until New South Wales catches up with Victoria given the shift in climate change, and Thermawood is excited about its future growth in these areas.

Sydney is a fast-growing city with opportunities for growth for this type of business. The Northern Beaches and Newcastle locations have already jumped on board in NSW but there are still opportunities for new partners to join the team.

Opportunities start with a low initial investment of $50,000. For a high-margin business like Thermawood, partners are getting that back in no time, as it is only taking on average 1.5 years. An excellent industry average.

If you’re interested in finding out more about Thermawood and joining the business, enquire now at: https:// dcstrategy.com/franchise-thermawood/

business franchise MAGAZINE 23

profile: Right Choice Conveyancing

The Booming Property Market Needs you…

Right Choice Conveyancing Makes it Easy Choice franchise delivers practical help with handling client files, marketing for new business and operational assistance whenever a franchisee needs it.

Hit the Ground Running As a Right Choice Conveyancing franchisee, you are purchasing a revenue stream from Day 1. To get you started in this lucrative business, Right Choice Conveyancing hands across to you a portfolio of client files at commencement of your franchise. They will then step you through each transaction so that you quickly learn how it all works, safely and in a supportive manner.

Variety and Flexibility

In the property market there are literally thousands of transactions every week. Every property listing that goes on to be sold means there is a buyer and a seller. The buyers become intensely focused on their location of choice, the rise or fall of property prices and the stress of dealing with lenders and agents, not to mention finding a happy path through such an important decision with partner and family.

For sellers, the stress and complexity is no less intense, and their focus usually involves the same players – banks, agents, partners and family.

By necessity, property transactions are complex and involve much more than just the buyer and seller. Navigating a safe passage through this maze is not something either party wants to take any chances with.

Taking the Complexity Out This is where property conveyancers come in.

Their role is to take over the transaction on behalf of the parties and ensure all the legal, finance and land transfer matters are fully 24 business franchise MAGAZINE

and accurately handled in the correct order and in a timely manner.

This may sound as though the work of property conveyancers is complicated, time consuming and technical. And to some extent is it. But it is also highly process driven. Everything in the right sequence and every document correctly handled.

Making it easy is the standardised software now almost universally in use throughout the conveyancing industry. This software platform is called PEXA Exchange and makes property transfer easy, foolproof and fast, with everything handled online.

The Franchising of Conveyancing The standardisation of property transfers means that it is also highly suited to franchising. People new to the business can set up and operate their own conveyancing practice as long as they have an established company whose expertise they can rely on to support them.

This is exactly what Right Choice Conveyancing is doing. With 30 years in the game, the team at Right Choice Conveyancing is making it easy for people to start their own conveyancing business with a franchise that is now available in selected territories across Australia. The Right

As a Right Choice Conveyancing franchisee, you’ll be handling client files for transfers in residential and commercial, local and interstate, for all types of property including house and land, apartments, townhouses, shops and offices, and real estate developments.

You start your business from a home office, or mobile from your car during your startup phase, before moving into a shopfront premises. Your role as a franchisee is to focus on giving your clients the best service – remember it’s a highly stressful time for them, so your skills in managing your clients will make your business a rewarding and successful one.

So, if you are ready for a career change as your own boss, and like the idea of a processdriven business in a team environment, with a high level of customer attention and care, then a franchise with Right Choice Conveyancing could be just what you have been looking for.

To start the next chapter of your career in a business of your own and with the support of an established conveyancing company, call today and let’s get started.

To find out more, contact Colin Crawford at Wollermann Franchise Developments: 0425 838 800 ccrawford@franchisedevelopments.cpm.au www.franchisedevelopments.com.au www.rightchoice.com.au

Join the booming property industry

WiTh your oWn conveyancing agency business Thousands of homes are bought and sold every week. And every one of them needs a conveyancer to handle the property transfer.

You can join this recession-proof profession with the help of an established and successful property conveyancing company:

RIGHT CHOICE CONVEYANCING Earn revenue from your very first client file Right Choice Conveyancing gets you started with your own portfolio of clients immediately following your training.

You don’t need property industry or legal experience – Right Choice Conveyancing assists and guides you at every step.

Make your next career move now and become a property professional. There’s a Right Choice Conveyancing franchise in a territory near you.

Franchise enquiries: colin crawford Wollermann Franchise Developments

www.rightchoice.com.au T: 03 9999 5488 M: 0425 838 800 e: ccrawford@franchisedevelopments.com.au business franchise MAGAZINE 25

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We work with our clients to develop their business growth strategy by completing a feasibility report that includes territory mapping based on Socio-demographic data, franchisee and franchisor financial modelling and the creation of all the tools they need to grow their business and brands.

”

We have partnered with some of Australia’s best franchise marketing and digital specialist firms to offer services to our clients for franchise recruitment and brand development.

We launched a business broking division to sell existing businesses both franchised and non-franchise so we can offer exit planning and strategies for all business owners.

FRANCHISE READY...

...ready to WaLK tHe taLK After 30 years working in the franchise sector at senior levels both as a Franchisor, Franchisee and Master Franchisor, Doug Downer started the Awardwinning franchise consulting brand called Franchise Ready.

The Franchise Ready business has grown substantially in the past two years offering additional services to the franchise sector in Australia and New Zealand, becoming a one stop shop for everything that a franchisor or aspiring franchisor may need.

Doug has been recognised in the top 30 Franchise Executives in Australia in 2019, 2020, 2021 and 2022 and was recognised in the SEO Samba Top 100 Global influencers in Franchising in 2022.

The team has grown to ten fulltime employees and eight contractors, and we are actively recruiting to further strengthen the team. Collectively our team has over 200 years of franchising experience, we have been franchisees, Master franchisees, Franchisors, and members of senior franchise executive teams.

Franchise Ready has helped create, develop and grow over 100 Australian brands, improving their systems, processes and documentation to enable them to grow through a licensed or Franchise model. On average the businesses we have worked with have grown by over 200% annually.

Franchise Ready operates a number of franchised businesses (currently 6) so we know what it’s like at the coal face, we do what franchisees and franchisors do, every day, this keeps us connected to our clients and gives us a strong understanding of the marketplace.

We don’t just talk the talk, we walk the talk!

“

The Franchise Ready business has grown substantially in the past two years offering additional services to the franchise sector in Australia and New Zealand, becoming a one stop shop for everything that a franchisor or aspiring franchisor may need.

”

We believe in and are massive advocates of franchising as a way to do business.

to bring those brands to Australia and to take Australian brands to New Zealand.

In 2021 we started our own franchising journey by licensing the Franchise Ready brand and had two licensees operating, one in Adelaide and a licensee in New Zealand looking after the whole country, In 2022 we have now franchised the Franchise Ready business and we are now looking for franchise partners in other international markets such as the USA, UK, Europe and Asia.

Franchise Ready exhibits at every franchise show in Australia and will be exhibiting globally in USA, Europe and Asia in 2022 with the goal to find International Franchise partners who will license the Franchise Ready model. This is the perfect model for existing franchise executives and aspiring consultants to create their own franchising consultancy by leveraging the Franchise Ready brand and established processes and business model.

We launched and supported over 30 franchise brands in 2021 and we are on track to launch over 40 brands in 2022 in Australia alone. We have entered international markets and have developed four businesses in New Zealand with plans

This international growth will enable Australian brands to enter international markets and for Franchise Ready to bring international brands to Australia, in fact we are already in advanced discussions with multiple international brands.

12 business franchise MaGaZine

We are a full-service consultancy offering a one stop shop for brands that want to scale and grow.

We work with our clients to develop their business growth strategy by completing a feasibility report that includes territory mapping based on Socio-demographic data, franchisee and franchisor financial modelling and the creation of all the tools they need to grow their business and brands, we’re confident our programs rival the best in the World.

We support all of our clients by including a 3-, 6- or 12-month support program which includes monthly mentoring and strategic face to face sessions and mastermind group meetings where we bring emerging and experienced franchisors together to learn from each other. We don’t just consult or create tools we become a part of our client’s business, part of their team and work with them to ensure they have the best chance of success.

In Australia we have created a dedicated franchise recruitment team and are currently recruiting for franchisees for over 20 brands and growing.

We have launched a property division to find locations for our clients.

In 2022 we have pioneered some exciting initiatives including the development of our own proprietary franchising CRM, frustrated by having to use multiple platforms to manage the business, we created a system that manages every aspect of our business. The system develops the strategic business plan of our clients and then allows them access to our ongoing coaching/mentoring and support programs, it tracks the process of our consulting work and project management and enables us to market directly to prospective franchisees and franchisors.

One of the most exciting initiatives we have undertaken in 2022 was the opening of a franchise Centre of Excellence in Sydney. Our new head office boasts a retail showroom where we showcase our clients’ brands, this initiative is a world leading retail showroom bringing brands to potential franchisees and a venue where prospective franchisees can learn about opportunities and receive education about franchising.

VOL 17 ISSUE

01 nOV/dE c 2022

The Centre of Excellence has a training facility that caters for franchisee and franchisor training and events where we run franchise information sessions for both individual brands and categories of brands (such as Service based, Food & Beverage, Health & Fitness and professional services).

Franchise Ready is growing and so are our clients.

For more information go to: www.franchiseready.com.au

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business franchise MAGAZINE 27

Kowloon Cafe is the hot destination for authentic Hong Kong cuisine.

After tremendous success in the Sydney CBD and Burwood, popular eatery Kowloon Cafe now has franchising opportunities available across Australia.

Kowloon Cafe brings authentic Hong Kong cuisine inside an aesthetic cafe to bring the most authentic experience to you.

The idea behind Kowloon Cafe began when Howin Chui returned to Australia from Hong Kong and longed for an authentic

Hong Kong experience in Sydney. He noticed that in Australia the food culture surrounding casual Cantonese food was being associated with Bubble Tea and Fried Chicken. So, Chui began his mission to redefine the HK culinary experience in Sydney by introducing authentic food, music and beverage experiences.

Everything from the menu to the service creates a unique sensory experience for all the guests that dine in the cafe.

Kowloon features authentic Hong Kong cuisine that Howin had not yet seen in Sydney and innovative dishes. Highlights on the casual menu include the must-try Crispy, buttery pineapple bread and the Hong Kong-style French toast served with a selection of condensed milk, honey and maple syrup.

Since opening its doors in 2019, Kowloon Cafe has gained high-profile media recognition, which has cemented the brand as a hot destination for those longing for Hong Kong food.

Kowloon Cafe has opportunities for franchising across Australia, including Brisbane, Adelaide, Queensland and Melbourne. For more information, please reach out to howin@kowlooncafe.com.au

KFC’s Queen Street Mall resto goes eco-friendly with new design KFC has opened its new restaurant with sustainable features in Queen Street Mall at Brisbane.

The restaurant incorporates sustainable and locally-sourced materials into the design. It features recycled glass benchtops and brick slips, as well as a metal laminate made from 80% recycled content.

The restaurant will also offer 78 new job opportunities in the local area. The new restaurant will also provide opportunities for the new team members to develop customer service and teamwork skills.

In partnership with Wesley Mission Queensland, KFC Queen Street Mall will also start a food recovery program which will deliver excess food to residents in the local community, feeding those in need.

Flynn Bunkum-Shields, Restaurant General Manager, said, “The arrival of this unique KFC restaurant to Queen St Mall is really exciting for us and local KFC fans. As our doors open to customers, we’re looking forward to both locals and tourists visiting KFC Queen St Mall and popping in to meet the team. Locals should be sure to join in the fun and visit the new KFC restaurant today to make the most of the opening day vouchers and KFC merchandise and 28 business franchise MAGAZINE

even get a snap with our Colonel Mascot at our in-restaurant photo booth!”

“For those locals who want to get their hands on the Colonel’s delicious Kentucky Fried Chicken from the comfort of their home, we will also be offering delivery on Uber Eats, Menulog, Doordash and Deliveroo. Additionally, for those that may be in a hurry, we have self-service Kiosks available in the restaurant too,” added Shields.

South Australian brand, Soonta, expands to Queensland

migration due to it being a state that has avoided extended lockdowns. Sydney and Melbourne are forecasted to record a net outflow of over 30,000 people each for 2021-2022, and some of these individuals will be moving to Queensland. More of the younger population are leaving their home states and moving to Queensland as the “Millennial Migration” is thought to rise.

Brisbane, in particular, is expected to grow as an ever-evolving global-city position that remains to attract interstate interest, and will soon attract international investment.

Soonta will benefit from the Millennial Migration as this group further embraces cuisines that are filled with nutrients, vegetarian options, and raw and fresh ingredients for their diets.

Its mission as a brand is to serve food that cultivates happiness that is nourishing yet delicious, and that is made fresh daily with locally sourced ingredients.

Vietnamese-inspired restaurant Soonta, are excited to announce that they have recently secured a highly qualified master franchise partner for the Queensland market. Soonta will be launching its first Queensland location with its partner in

the near future and is looking forward to adding more fantastic franchises to its network from the start of Q1, 2023.

Queensland is forecasted to continue to experience the largest increase in interstate

Soonta is a proudly Australian-founded and owned business, with its story beginning in 2008. They have 17 franchise stores around South Australia and have just launched their franchise model with DC Strategy to expand nationwide, with a focus on searching for the perfect master franchisees to join in on their success.

TGI Friday’s operator acquires burger bar brand, Varsity Group Varsity went from its first American college themed “frat-style” bar that opened in Nedlands in February 2013 to be Perth’s #1 sports and burger joint. Now, the business has seven large format venues, with its eighth location under construction, and employs over 300 people.

“This partnership is a win for all parties, and we are excited and confident that under Signature’s ownership, Varsity will experience significant growth and be in a strong position to capitalise on new opportunities. My fellow founders and I will continue in management roles for at least the next three years here in WA, Signature Hospitality Group, which owns TGI Friday’s, has inked a deal to acquire Varsity Group, a college-themed sports and burger bar brand.

In a joint statement, Signature said it signed a strategic and collaborative acquisition agreement which comprises eight Varsity locations across Western Australia and increases Signature’s portfolio in WA to 14 venues, including Sporting Globe Bar & Grill and TGI Friday’s Australia.

“This acquisition will take Signature to almost 50 locations and in excess of $200m revenue,” read the statement.

and we are so excited to be working with Signature to achieve our shared goals in years to come,” added Maher.

Also, the Varsity brand identified five new large format locations in Western Australia with the next opening being Varsity Innaloo in December 2022.

“Varsity is an iconic brand with strong roots in WA where it will remain headquartered. It has significant opportunity for future growth in WA where Signature will commit $20M of investment over the next three years, as well as further opportunities nationally,” he added. business franchise MAGAZINE 29

Designed for Aussie tastebuds, the new Harvest Gourmet® PlantBased Schnitzel has a crunchy, golden crumb seasoned with

Lord of The Fries launches limited-edition Plant-Based Schnitzel menu with Harvest Gourmet®

turmeric and paprika, and was chosen as the first plant-based schnitzel to grace the Lord of The Fries menu.

The collaboration between Lord of The Fries and Harvest Gourmet® celebrates the versatility of the humble ‘chicken’ schnitty, and provides vegans, flexitarians, and everyone in between, the experience of enjoying a classic chicken schnitzel.

Nestlé Professional Oceania General Manager Scott Stuckmann said, “We are excited to bring a classic Aussie menu item, the schnitzel, to plant-based menus with the creative team behind Lord of the Fries.

The partnership is a wonderful fit as we are both passionate about providing Australians with tasty plant based food alternatives.”

According to Elke Travers, Nestlé Professional’s Corporate Development Chef, the flavour, texture and similarity to traditional chicken schnitzel, was what drew Lord of The Fries to introduce Harvest Gourmet® Plant-Based Schnitzel to its menu.

“Our Harvest Gourmet® range delivers nutritious and delicious plantbased food alternatives – leveraging more than 30 years of global Nestlé research and development. The Plant-Based Schnitzel has been created by chefs, for chefs, so out-of-home operators can offer

Leading plant-based fast-food restaurant, Lord of The Fries, has introduced schnitzel to its menu – with a limitededition collaboration with the new Harvest Gourmet® Plant-Based Schnitzel by Nestlé Professional.

diners delicious plant-based dishes worth talking about.”

Executive Director at Lord of the Fries Arie Nudel adds, “Our new menu items were created to hero the delicious Plant-Based Schnitzel while boasting the Lord of the Fries flair for innovative, on-trend creations. We are thrilled to collaborate with Harvest Gourmet®, known for its high quality, tasty plant based alternatives.”

Guzman Y Gomez ‘It’s all about seasoning’ Australia’s fastest growing fast-food business, Guzman y Gomez (GYG) has launched a new ‘Fries’ campaign “It’s all about the seasoning!”.

When it comes to fast food, there’s nothing more iconic than Fries! That’s why GYG’s skin-on Fries are made with real potatoes and no preservatives or unnecessary additives.

Created and produced by Guzman y Gomez’s in-house agency, the new campaign celebrates the unique housemade Chipotle-seasoning that makes GYG Fries a fan favourite. The uniquely addictive chipotle-seasoning is the special ingredient that really sets GYG’s Fries apart.

Guzman y Gomez, Founder and CEO Steven Marks said “We’re all about the food at GYG, 30 business franchise MAGAZINE

our Fries have become one of the most popular items on our menu. There are so many reasons why people love our clean, skin-on Fries, but for me it always comes back to one - it’s all about the seasoning!”

The campaign heroes Fries and features the Fries range; Nacho Fries, Queso Fries and the Cali Burrito - that’s Fries in a burrito.

Guzman y Gomez Head of Creative & Strategy, Yash Murthy believes the strength of the creative direction came from sticking to two of the brand’s core values, namely ‘Be Real’ and ‘It’s all about the food’.

“At GYG we pride ourselves on being real and letting our food do the talking. The ‘Fries’ campaign is no different, celebrating our amazing chipotle-seasoned Fries by literally bringing our guests closer to them

than ever before. Just like our Fries, a little sprinkle of magic helped bring the whole campaign to life.”

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franchising feature

Feature Article: Renae Longworth

a Culinary Journey of Food

After finally coming out the other side of the pandemic, the food franchising industry can now build itself back up.

The word on the street is that in this year alone, consumers would spend $771 billion in restaurants.

The biggest staples in food franchising that stand straight out are McDonalds, KFC, Dominos and Subway. These are known as the big brands because they have had decades of growth in the food market.

We are still seeing new comers surging ahead like Guzman Y Gomez, Mad Mex, 32 business franchise MAGAZINE

Zambrero, Gelatissmo, and Royal Stacks just to name a few.

We all love food (I mean I think about it most of my day, what to have for lunch, what are we doing for dinner….) and this is why getting on board with a food franchise could open up a whole new venture for you.

As we near the end of 2022 after all that has happened in this industry we are looking for more food options, healthy versions, down to grabbing something quick on the go or to get out of the house and spend quality time conversing with loved ones over some new franchise restaurants that have hit the scene.

So let me take you on a culinary journey to

give you some insight into whose making it in the franchise food industry today.

Subway Subway gives you a great opportunity to own your own business. The first Australian Subway opened in Perth in 1988 and the 1000th store in Victoria in 2007.

Australia is listed as among the brand’s largest markets outside North America. So instantly, you know they are successful, their Franchise works and who do you know that doesn’t run in and grab a Subway so we can feel like we are still keeping to our healthy goals for the day.

Subway also offer full training to their

Royal Stacks has been here since 2016 and they are not slowing down anytime soon.

Bringing people together to experience their burgers from all walks of life.

Royal Stacks is expanding nationally which means their success is on the mark. They have created a menu like no other and people generally just want more.

Royal Stacks are even offering a 4 to 6 weeks in restaurant experience and ongoing head office support to make sure your transition is smooth into owning your new business. So if your ready to build your own kingdom get in touch today!

Roll’d Introducing Papparich. Papparich is sharing their foods wth the wold and already have a presence in 11 countries. Papparich want their Malaysian food to be offered everywhere so if your love for food lies within bursts of flavour and colour and you want to be part of a growing culture, then Papparich will take you every the step of the way.

Papparich have a dedicated team to guide and advise you from the start to the finish, from marketing right through to logistics they will be by your side.

franchisees and training classes are held throughout the calendar year.

Guzman Y Gomez Are you obsessed with great food? Do you love all the tantalising flavours jumping around in your mouth, screaming out ‘GET IN MY BELLY’! Well this is your brand.

Guzman Y Gomez make fresh clean and delicious Mexican food and they are obsessed with it.

The founder Steven Marks, was up against some of the biggest brands out there, so he knew he had to stand out in the market and they do. This franchise will train you in the importance of your brand and the customer.

Guzman Y Gomez is full of fun as soon as you step foot in their doors. So, if you are passionate, resilent, energetic and love being hands on within the business, then this is a sure shot recipe for success.

Vietnamese Food at its best!! If you haven’t been to Roll’d, then from my experience, you are definitely missing out! They make it fast and fresh and every bite is magical.

From Dumplings to Pho Noodle Soup, Rice Paper Rolls, the Baguettes (my fav), the menu will entertain everyone.

Roll’d are currently celebrating 10 years of success. How did they become so successful?

Here’s two I came up with 1. They have no major competitors; and

Gelatissimo

2. They have learnt to invest in developing their people which in turn is a mutually benefit in building their brand.

Did someone say gelato? Gelato represents happiness, love and flavour to inspire your senses.

Roll’d have expended their presence across 5 states and have now opened more than 70 stores.

Gelatissimo opened their doors in 2002 in the heart of Sydney on King Street. They make their Gelato in store fresh daily with only the freshest ingredients. They now have stores across China, Philippines,, Singapore, Saudi Arabia, Bangladesh, India and the United States. Not to mention the awards they have received just in 2022 alone.

To help you get started, Roll’d have access to the correct tools and technology to enable you to achieve, such as, online communication and training platforms for on the ground support. They ensure their partners are set up to achieve their best results.

There are five great reasons to get onboard with Gelato.

1. its a simple product that tastes divine 2. Gelato appeals to a wide customer base.

3. Family friendly and can be enjoyed by all.

4. The store requires minimal space and equipment 5. Less wastage as it is stored at a chilly -13 degrees.

If you feel like you should be in the scoop then contact Gelatissimo today!

Papparich

Royal Stacks

Malaysia is one of the most multicultural countries in Southeast Asia, it is also the food capital of the world.

Burgers, Burgers, Burgers??? The indulgent burger to be enjoyed with friends, family or simply a treat for yourself.

For more information on the franchises listed above, or others that may peak your interest, please go to the Franchise Directory on our website at: www.businessfranchiseaustralia.com.au/ franchise-directory/

look out for our NEXT FEATURE

mobile franchises to get you on the road

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franchising feature

EXPERT ADVICE: Robert Toth | Special Counsel | Sanicki Lawyers

Food in Franchising

Where are we now?

We all have to eat, so surely the food and hospitality sector is virtually recession proof you would think but every sector has its unique challenges.

rent payments and get back to recouping rent leading to some vigorous rent and lease renewal negotiations.

Some of those challenges over the past few years have been the impact of covid which also saw the rise of home delivery services such as Uber Eats, Deliveroo and others.

CBD cafes, bars and restaurants suffered enormously through that period and are still attempting to bounce back with office workers returning to the CBD at around 65% to pre Covid times and foot traffic in centres such as QV and Emporium still well below pre covid figures.

Then there were (and continues to be) staff shortages with many restaurants and cafes struggling for staff.

Covid rent relief kicked in for retail tenants and kept many businesses alive when they would otherwise have failed but those benefits have now stopped and landlords are catching up and seeking to recover deferred 34 business franchise MAGAZINE

Many hospitality and fast food franchisees were already struggling before covid due to rising costs and tightening margins of course.

Supermarkets went gangbusters during Covid (apart from supply chain issues) and amazingly anything that was for sale used cars, and houses went crazy!

Ironically many food and café establishments

in the suburban areas did very well during covid due to the forced working from home conditions and I know many of those cafes were more profitable without having staff waiting on tables.

On top of all of this consumer demand, tastes have changed with increased demand for vegan products leading to most in hospitality having to now offer vegan options.

The food and hospitality sector is dynamic, somewhat fickle and highly competitive with so many options for consumer tastes.

Many businesses in the sector are franchised brands from the most well known McDonald's the world's largest fast-food restaurant chain (more than 39,000 locations in around 100 countries) to the myriad of other well known chains we all know Subway, Pizza Hut, KFC and the list goes on.

The challenges Every franchisor even McDonalds has over the years had to reinvent their brand, offer and presence in the market. The well known brands have taken decades to grow and evolve and generally have huge financial capital and backing.

They can also afford to make mistakes and recover from them which is not the case with new franchisors.

There are a myriad of new players in the market from Betty’s Burgers, Burgatory and others that have the benefit of starting from a blank canvas with their own offer.

Older established franchise systems have issues with their older fit outs needing capital investment by their franchisees to upgrade their fit outs when times are already tough to replace aging plant and equipment.

Despite all of the above issues there is still no lack of new franchisors in the sector looking to take on the big names and systems with new and innovative offerings.

For an incoming franchisee there is some comfort buying into a long established, well known brand but it has to be weighed up against the opportunity to get into a new system.

New franchise opportunities however may mean greater risk for a new franchisee. So franchisees need to be cautious and get the right advice and do their due diligence on the franchisor!

Brendan Kingwill, Director of BK’s Takeaway Franchising (for whom we act), and has a number of regional stores, thinks ‘the biggest issue businesses face is sourcing and keeping quality employees after the investment of recruitment and training.

Brendan noted that many businesses in the hotel and hospitality sector are now working on reduced days and hours of operation, even closing a couple of days a week, which may be a trend that will continue partly due to staff issues.

Many existing franchisor’s are now consolidating their franchise units by closing their C grade sites and reducing store numbers or going back to company owned outlets which franchisees should also be aware of.

Franchisees holding under Occupancy License In many systems the Franchisor holds the head lease for the premises and grants the franchisee an occupancy license for the term of the franchise.

There are some pros and cons to this for

Robert Toth is Special Counsel Sanicki Lawyers, with over 35 years’ experience in Franchise, Licensing and Distribution law acting for both local and International franchisors, franchisees and master franchisees and with expertise in dispute resolution. Robert is an Accredited Commercial Law and Franchise Specialist, a member of the Franchise Council of Australia (FCA) and the International Franchise Lawyers Association (IFLA) and regularly writes for franchise and corporate journals online.

Contact Robert@sanickilawyers.com.au or even call him on mobile 0412 67 37 57

franchisees but what has become clear post Covid is that franchisees were left out of discussions with Landlords and shopping centre management in relation to rent relief negotiations.

Under an Occupancy License, franchisees are disadvantaged as they have no standing and little ability to communicate with their landlord or shopping centre directly.

For the franchisor the benefit of holding the head lease is one of control over their brand and premises in case the franchisee abandons the business or they are terminated

over the past few years.

Many of the Franchisors reducing their store numbers may be partly due to the significant cost of refurbishing older stores and it is hard to attract incoming franchisees when it is a tired brand or system or one that lacks technology systems and social media marketing presence.

The challenge for older established brands is to keep their brand and offering fresh in a market where there are many new options for the franchisee dollar.

In these cases the franchisor can retain their presence in a location.

Franchisees should consider if the franchisor is on an expansion path or looking to reduce their franchise footprint.

On the other hand the franchisor is then primarily liable to the landlord under the lease.

The franchisor may be on a drive to increase their company owned outlets and reduce franchisee outlets.

For franchisees that do hold the lease, they are primarily liable under the lease.

Either way the franchisee generally has a bank guarantee or security deposit at risk if things do not go to plan Shopping Centres also demand store upgrades which can place a financial burden on the franchisee and this has led to negotiations with the franchisor over how those costs will be paid and funded.

Many store fit upgrades have therefore been delayed or taken much longer than is ideal for the franchisor and franchisee.

So why are some brands expanding while others are reducing their unit numbers?

Some brands have significant capital backing which allows them the luxury to expand even during tough times.

My brother Ted of Ted’s Camera Stores fame always said ‘when times are tough you should market and advertise even harder, then you will gain market share over your competitors many of whom will likely have not survived.

He was a wise and very successful retailer!

Guzman Y Gomez have led the Mexican revival due to their capital backing and aggressive marketing and promotional presence in social media while others such as Nando’s have reduced their unit numbers

What does this all mean to Franchisees?

Here are some things to consider before you jump i !

• If looking to take on a franchise do your due diligence on the franchisor just as much as they do their due diligence on you.

• Consider if you are taking on a greenfield site which may be a higher risk than an existing site.

• Are you being offered an A, B or C grade site?

• Is the Franchisor big on technology and innovation? If not, how will they compete in the market sector they are in?

• Is the store fit out due for an upgrade and refurbishment?

• Is the plant and equipment new or will it need replacement?

• Will you hold the lease or hold under an occupancy licence?

Above all if you are considering entering into a franchise make sure you seek advice from a Specialist Franchise Lawyer and seek independent financial advice before you commit so you can make an informed decision. v business franchise MAGAZINE 35

franchising feature

SNAPSHOT: Royal Stacks

a g n i Becom

Royal Stacks signs its first franchisee in Victoria Royal Stacks is excited to announce they have signed their first franchisee, in Moorabbin, Victoria.

The popular burger chain prides itself on bringing restaurant values to the fast-casual dining experience. Starting in 2016, the brand quickly established a loyal fanbase and became one of Melbourne’s most loved and respected burger brands.

DC Strategy interviewed the new franchisee, Sanusi and spoke about their goals for the Moorabbin Royal Stacks.

‘I am excited and cautiously optimistic, lol being the guinea pig and all.’

What led you to want to own a Royal Stacks Franchise?

‘I have always wanted to start a hospitality business of my own. After working at Royal Stacks for years I felt I knew the ins and out, and having the franchise will be a good starting point.’

Can you tell us what your goals are for Moorabbin?

‘I hope to make Royal Stacks Moorabbin the destination that comes to mind as soon as you crave burgers. I will continue to deliver the brand’s delicious burger, excellent vibes, and great customer service.’

Can you tell us about your professional background?

What decisions did you consider when investing in the franchise opportunity?

Founder, Dani Zeini has transformed Melbourne’s burger culture which all began with a secret burger menu at Dandenong Pavilion, followed by the opening of Grand Trailer Park Taverna and Truck Stop Deluxe. Since opening the first Royal Stacks venue on Collins Street in 2016, Dani now operates with six venues across the state including Collins Street, Chadstone, Brunswick, Moorabbin, Melbourne Emporium and now at the Melbourne Cricket Ground.

‘I was counting on the experience of the team, the relationship I have with the founder, Dani, and my experiences working at Royal Stacks.’

To learn more about Royal Stacks franchise opportunities go to: www.royalstacks.com.au/franchise

‘Before working at Royal Stacks, I was a registered nurse focusing on aged care.’

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EXPERT ADVICE: Brian Keen | Founder | Franchise Simply

What’s happening with food service in 2023 Brian Keen Brian Keen has been involved in the franchise industry for more than 30 years and, today, is the Founder of Franchise Simply, Systems2Grow and Microloan Foundation Australia. His on-the-ground business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply, helping today’s SMEs grow their business by franchising. www.franchisesimply.com.au

Well, we all know the restaurant/ takeaway/food industry has undergone a transformation with the arrival of COVID. Lockdowns, staff shortages, supply problems, customers changing the way they want to eat – it’s been a minefield out there.

But not all is lost – there is in fact, much to crow about. But the same old just doesn’t work most of the time these days.

Here are the significant changes we note for the future of food in franchising.

1

Yes, we are back to eating out

Most of us are happy to dine out these days (89% going out once a month vs 59% in October 2021 - OpenTable).

A recent guest on my Franchise Simply Radio Show, Wes Lambert, a hospitality industry expert, told me our monthly spend on the restaurant industry has increased from $4bn per month pre-COVID to $5bn per month today. The hospitality industry is booming.

Not everywhere mind you. The CBD is probably not performing so well but with staff choosing to work from home, purchasing up to 5 meals a day (breakfast, mid-morning coffee, lunch, afternoon snack, dinner) the suburbs and regions are definitely flying.

“

Focus on the main game –looking after your customers, preparing great food and making you profitable.

”

38 business 38 franchise BusinessMAGAZINE Franchise

Australia and New Zealand

The food industry has also been very badly affected by the La Nina floods and the fires which preceded them. Food is more expensive and with the third event coming up, the situation is only expected to get worse. It’s going to be difficult to get lettuce!

Rent Additionally, rent is a hidden issue. Iconic restaurant closures in Melbourne CBD recently brought these to our attention.

Restaurants were given reduced rents through COVID. But now landlords want to regain some of the back rent.

And now, we are experiencing the highest CPI we have faced for a very long time. In the past, rents would go up automatically each year by CPI (about 0%) plus 1 to 3% and leaseholders factored this into their costs.

But as customers we want more control over what we get.

We are still choosing to order takeaway or delivery to eat in and 84% want our local restaurants to continue to offer delivery and/ or takeaway for convenient dining in. Which means when we do dine out, it’s for fun or to celebrate special events/days.

Today, CPI is going up by 6% still with plus 3%. Too much to handle when labour and supply costs are also rising significantly.

3

So, how is the restaurant industry starting to cope

As Wes points out, you must work smarter and become more flexible.

Look after your staff

The experience matters.

And yourself.

We like being treated as a regular, we want to be able to choose where we sit (outside or in etc), we want the experience to be special.

Great customer service and definitely great food are important.

Traditionally restaurants would open six or seven days serving three meals. This is probably no longer possible with a pricier and more difficult to acquire workforce.

2

But we are in a tricky hospitality business environment

I don’t need to tell you this. Everyone can see it happening – customers as well as those working in the industry.

The hospitality workforce With the COVID lockdowns we lost our migrant and visitor workforce, and this has hit the hospitality industry hard. Today Wes tells us the industry is 100,000 people short, and this is only going to increase as we enter the summer silly season.

In addition, Award rates have recently increased so staff we can put on are more expensive.

The supply chain Supply was significantly affected by COVID lockdowns, lengthening delivery times and increasing prices for difficult-to-source products. The situation has not improved.

So, look at your shifts. When is it profitable to open? Maybe you should only be open for the 5 highest profit days a week.

You won’t lose out, Wes assures us. Your customers will understand and the demand on the days you are open will just increase.

And your staff will be happier.

Be mindful of what you purchase Wes advises choose what is in season and what is locally available and have a flexible menu which can accommodate this flow.

Know what your customers order on which days of the week and place your orders to cater for this flow so there is less waste.

As a result, Wesellrestaurants.com advise menus in the US are being streamlined.

Tighter menus with fewer selections and higher prices to offset the rising cost of labour and the inflationary rate of food costs. Many restaurants are currently doing away with the typical 8 to 10 items per category and replacing it with 10 items total.

And, in response to the growing consumer demand for healthy eating, those menus will be focused on smaller serves, and

“

We like being treated as a regular, we want to be able to choose where we sit (outside or in etc.), we want the experience to be special. Great customer service and definitely great food are important.

”

include healthier, often cheaper plant-based offerings,. Customers are also seeking variety and new types of food choices, from global cuisines to unusual ingredients.

But don’t go as far as one of my local restaurants which has always had a reputation for beautiful fine Italian dining. Today it has reduced the size and quality of its menu, now offering poor, Australian Italian café food with gluggy sauces which have been kept in the bain-marie for far too long at an eyewatering increased fine dining price.

They’ve lost me – I’d rather go to the local pub for that quality of food – more fun. You need to be smarter than that.

Automate and bring in the tech Finally, and this probably should have been at the top of the list – food service in all categories is automating.

A recent news article promoted on the ABC reported that Miso Robotics Inc in Pasadena has started rolling out its Flippy 2 robot, which automates the process of deep-frying potatoes, onions, and other foods in fast food restaurants. Apparently Flippy 2 is faster, more accurate, more reliable, and happier than most humans doing this job.

Wes also describes how robots are used to serve food and clear plates from a central hub to process them for washing up and cleaning.

These extreme robots, while on the way, are not the main game for 2023 though. The thing is, the most successful food outlets are using technology to automate time consuming processes such as customer booking, ordering, payment, and table management through the POS system. The POS also can take away much of the work associated with ordering supplies against expected customer flow rates through the week and handle staff rostering through apps which connect to the central system.

Marketing can also be automated. The thing is that today there are very sophisticated systems which can be connected to each other and are easy to use. It’s not worth trying to cope without digitisation.

Such automation takes so much away from staff so they can then focus on the main game –looking after your customers, preparing great food and making you profitable. v business franchise MAGAZINE 39

franchising feature

franchisor in depth: Gelatissimo

The Sweet Scoop A bold brand refresh, a focus on international expansion and the launch of a retail range into Coles Supermarkets, Gelatissimo is geared for their sweetest chapter yet.

2022 has been a year of celebration for Gelatissimo, with the beloved Australian brand marking its 20th birthday with a new look, new store openings both here and overseas and launching a retail range into Coles Supermarkets.

owners who have been excited to actively bring the refreshed brand look to life.

“It’s certainly been a milestone year that we’re justifiably proud of,” says Gelatissimo CEO, Braeden Lord. “And being able to deliver all our plans despite a global pandemic is a true testament to the strength of our team.”

“Since opening, we have felt so welcomed by all the locals in Airlie Beach and are very excited to continue serving our awardwinning gelato to both our community and visiting guests,” said David.

It is a team that not only includes an experienced executive group based in Sydney, but also a large community of franchisees.

Alongside the new Australian locations, the brand also launched its first USA-based store in Houston in January with Thailand, Singapore and Hawaii all set to open by December.

In fact, two of the newly opened Australian stores are owned by existing franchisee 40 business franchise MAGAZINE

Airlie Beach in sunny north Queensland was opened in August and is the third store for franchisee owner David Lim. They welcomed over 650 customers with free scoops on their grand opening day and also launched their limited-edition flavour, Airlie Beach’s Tropical Sunrise.

“We spent a long time considering Hawaii,” says Mr Lord. “We wanted to get the position and store concept just right for our first venture into such an iconic holiday locale.”

Positioned on famed Kalakaua Ave, the store will be located just outside of Tiffany & Co. Like all new stores, Gelatissimo’s refreshed branding will be on display, with a bright and bold palette of gelato-inspired colours adding a fun pop to the new look logo and store design.

“Our refreshed brand look and feel brings all that we stand for at Gelatissimo to life and truly represents our brand’s flavour obsessed proposition. Our new logo is fun and fresh; the colours evoke the taste and flavours of gelato, and our customers can walk in-store - or enjoy gelato at home - and immediately share the magic of Gelatissimo in a fun and engaging way.”

The refreshed look also extends through to the packaging for the newly launched retail range, which sees gelato tubs in five delicious flavours now stocked in Coles Supermarkets across Australia.

The flavours include on-trend tastes such as Caramel Cookie Butter with caramel swirl and speculoos pieces, Cheesecake Swirl with dulce de leche and buttery crumble and Peanut Butter Brownie with brownie pieces and salted caramel sauce.

Obsessed” ethos ensuring every scoop of gelato is deliciously creamy, innovative and full of flavour.

Within each of their stores, there is always a selection of made without dairy, veganfriendly and reduced sugar flavours to ensure there is a scoop to suit everyone, with continuously new flavours guaranteeing there is always something different to try instore.

Chilli Chocolate, Sticky Date Pudding and Filipino Ube Cheesecake are just some of the flavours that been released in recent months, with each one not only making for a fresh new taste, but also a fresh new marketing angle.

From a franchisee perspective, Gelatissimo’s commitment to a strong and continual marketing plan is one of the significant benefits of becoming part of the brand.

Their dedicated in-house marketing team creates a variety of customer-centric campaigns each year alongside the flavour campaigns to keep Gelatissimo top-of-mind.

They also run continual PR campaigns across Australia and have a combined social media following of over 222,000.

“We developed this range with our loyal family of customers in mind,” says Filiz Kaya, Gelatissimo’s Head of Product Innovation, who works in with the wider Product Development Team.

Another benefit is the continued support from the National Development and Operations Teams, which commences with helping new franchisees with their site selection and store fit-out planning then an initial three-to-four-week training program as well as continued post opening support.

“We looked at our most popular flavours as well as ones that have stood the test of time, then also considered current trends both here and around the world to create this range.”

“Our people are just as vital to the Gelatissimo brand as the gelato. Their combined passion is an essential ingredient to our continuing success,” says Mr Lord.

It’s a method that extends across all Gelatissimo products, with their ‘Flavour

As to the next twenty years for Gelatissimo, the brand has no plans to rest easy.

“We have spent the last two decades enjoying sustainable growth and increasing brand awareness nationally and now with our brand refreshed, we feel the time is right to really ramp up our international presence and continue our Australian expansion,” says Mr Lord.

“With our continued focus on innovative flavours and quality ingredients driving our consumer experience, we look forward to delivering Gelatissimo’s flavour obsession to an ever-growing customer base throughout 2023 and beyond.”

About Gelatissimo Since opening in Sydney in 2002, Gelatissimo has been proudly bringing its flavour obsessed approach to gelato to every occasion.

Mixing the freshest and finest quality ingredients with traditional techniques, a splash of imagination and global inspiration, Gelatissimo serves experiences with a difference you can taste. Quality ingredients and pure indulgence, made the Australian way.

Gelatissimo is now available in 42 stores throughout Australia, and in 26 overseas locations including Singapore, Saudi Arabia, The Philippines – and most recently the US*, with their inspired approach to everyone’s favourite Italian treat creating Gelatissimo moments, all over the world. *Gelatissimo launched in the US in January 2022 in Houston and will be opening soon in Hawaii.

Website: gelatissimo.com.au Instagram: @gelatissimogelato Facebook: @gelatissimoau business franchise MAGAZINE 41

Hungry?

42 business 42 franchise BusinessMAGAZINE Franchise

Australia and New Zealand

Great, you’re exactlythe sort of person we’re looking for!

Hungry to make a difference in the QSR world.

Hungry to make customers happy, every single day.

Hungry to turn your business into a global success story.

Hungry to join a fresher franchise business that treats you as an individual. Hungry to be part of a new generation of Subway® fame.

Ready to tuck in? subway-franchise.com

business Business Franchise Australia and Newfranchise Zealand MAGAZINE 43

43

expert advice: Karen Foat | Acting Deputy Registrar and Deputy Commissioner of Australian Business Registry Services (ABRS).

Director ID – It’s your business If you’re a director of a company in Australia, you will need to apply for a director identification number (director ID) by 30 November 2022.

There is a lot to think about when running a franchise business and staying on top of new requirements can sometimes sneak up on us. It's human nature when we’re busy to leave life admin to the last minute. With the 30 November deadline for director ID approaching, I’ve put together my top 4 things to help you apply now.

Top Tip #1 Find out if you’re a director All directors of companies in Australia are

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required to apply for a director ID. If you’re not sure, here’s one way to check: • Visit abr.business.gov.au and search ABN Lookup with your ABN or business name.

• If ASIC registration - ACN or ARBN or ARSN or ARFN are listed, and you are a director or a corporate trustee, you will need a director ID. Still not sure if you need a director ID? Visit abrs.gov.au/directorID.

Top Tip #2 Make it your business to get a director ID By getting a director ID you’re meeting your obligations and doing your bit to protect the community from those doing the wrong thing.

You need to apply for your director ID yourself, as you are required to verify your identity with the Registrar of Australian Business Registry Services (ABRS). This robust identification process will help build a fairer business environment over time by preventing the use of false and fraudulent director identities. Your advisor can’t apply on your behalf.

Top Tip #3 Apply online using your myGovID app The good news is you can get your director ID instantly by applying online in 3 steps.

The fastest way to apply for your director ID is online using the myGovID app to log in to ABRS online. You will need a myGovID with a Standard or Strong identity strength.

1. Set up your myGovID app To access the online application you will need to set up the myGovID app with at least a Standard identity strength. myGovID is the Australian Government’s digital identity app – it lets you prove who you are and securely sign in to a range of online government services. There is often confusion between myGovID and a myGov account. myGov is an account that brings together government online services such as Medicare, ATO and Centrelink in one place.

To set up your myGovID you need to install the myGovID app on your smart device from the App store or Google Play Store. More information on how to install the myGovID app is available at www. mygovid.gov.au/setup.

To achieve a Standard identity strength, you need to enter your personal details and verify at least two of the following Australian identity documents: • passport (not more than 3 years expired) • Medicare card • driver’s licence or learner’s permit • birth certificate • citizenship certificate • visa (using your foreign passport) • ImmiCard.

2. Prepare your identity documents Your director ID application may take longer than you expect if you don’t have your identity documents ready, so take time to gather what you need before starting your application.

You will need your tax file number (TFN), your residential address as held by the ATO and details from two additional documents. We find most people use: • bank account details where an ATO refund has previously been paid to • an ATO notice of assessment reference number.

Alternatively, you can also use: • APRA fund account details • dividend statement • Centrelink payment summary • PAYG payment summary.

You can also access this information if you have a myGov account under the ‘my profile’ and ‘super’ tabs – at my.gov.au.

The documents must be related to you as an individual, and not your company or SMSF. Your authorised tax, BAS or ASIC agent can’t apply on your behalf, but they can help provide you with your notice of assessment, super and bank account details stored with the ATO.

Karen Foat is the acting Deputy Registrar and Deputy Commissioner of Australian Business Registry Services (ABRS). Karen has over 20 years’ experience across many roles within the fields of taxation and government services.

If your name has changed and doesn’t match your identity documents, you will need to provide an additional document verifying the name change, such as a marriage certificate or change of name certificate.

3. Log in to ABRS online to apply When you have your documents ready, go to abrs.gov.au/directorIDapply to begin the online application.

Once your application is successfully submitted, you will receive your director ID immediately. If you have been unable to verify your identity or set up a myGovID with a Standard or Strong identity strength to apply online, alternative application options are available. Your director ID should be stored securely until it is required for use in future. It can be shared with your agent or trusted advisor.

Top Tip #4 Apply before the deadline All existing directors need to apply for a director ID by 30 November 2022. Penalties may apply if you do not apply within the required timeframe.

If you are intending to become a director, you can apply for your director ID up to 12 months in advance. If you don’t use the director ID within 12 months of receiving it, the number will be cancelled. When you reapply, the same number will be issued to you.

For further resources or to watch a step-bystep video on the application process, visit ABRS.gov.au/directorID

business franchise MAGAZINE 45

profile: Wheelie Hot Wood

And You Thought Wheelie Bins Were Just For Rubbish!

The joy of an open fire on a cold and damp winter’s evening is one of life’s cosy pleasures and has been since the earliest times. But wood heaters in the home have come a long way since the open hearths of yesteryear.

Today they are often high tech, clean burn, slow combustion and very efficient. Fuelling these modern convection in-home heaters requires the best available hardwoods, dry and seasoned, and delivered to the customer’s door.

One company taking this unique service to the next level is Northern Rivers firewood distributor, Wheelie Hot Wood. And far from dumping a load of loose wood on the driveway, Wheelie Hot Wood packages firewood and kindling into easily handled bundles, places them in a specially marked wheelie bin and delivers them on a binexchange basis to the customer.

Clean, Dry, Packaged and Delivered As their name suggests, Wheelie Hot Wood delivers home heating firewood in wheelie bins. Being packed into wheelie bins, the wood is clean, dry, cut to size and delivered in a contactless way from a trailer with the empty bins taken away for refilling.

The entire customer sales process is on-line, prepaid, and repeatable throughout the year – and the customers love it! Wheelie Hot Wood’s business is fully systems-based, cashflow positive (no 30-day accounts), and simple to operate.

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Firewood Delivery Franchises For a company already delivering truckloads of firewood every week to three states, Wheelie Hot Wood is preparing for a big year ahead. New franchise territories are now available throughout eastern Australia.

For the Wheelie Hot Wood franchisee, the company offers a ready-to-go, premium product service to customers in a clean, easy to order format. This means franchisees do not need any prior industry experience or specialty knowledge.

All firewood product is delivered to the franchisee ready cut and split to the correct size. The franchisee simply has to pack the wheelie bins, load them onto a trailer and deliver them to customers in their area. The franchisee’s area consists of an exclusive territory large enough to expand as word gets around about this convenient service.

The marketing to drive sales is all handled by the company and franchisees do not need to worry about Google ads or Facebook posts or any other social media messaging. Wheelie Hot Wood has considerable expertise in this, and their franchisees receive the benefit of group marketing – all included in one monthly fee.

The Perfect Add-on to an Existing Business Being primarily a product distribution business, this franchise is ideally suited to people who are perhaps already in a similar business, such as garden supplies, lawnmowing or other home service type businesses.

As a firewood distributor, the peak season

is obviously winter, May to October, and so this franchise is the ideal add-on to other businesses that have a spring or summer focus. It’s a perfect complementary business.

Not Just Home Heaters But don’t just think in terms of firewood for home heaters. Wheelie Hot Wood is already expanding its product range to include specialty cooking woods for commercial kitchens, pizza ovens, home BBQ’s and meat smokers, and even fire-pits for that late evening beer with friends on a warm summer night.

Consistent Year-Round Income All in all, this is the perfect simple-tooperate business that is proving just the thing amongst customers who want a convenient, hassle-free service from a contactless home delivery, ordered and paid for online.

For a Wheelie Hot Wood franchisee, this business provides a wide, and increasing, range of product sales opportunities to a diverse mix of customers, from home heating through to commercial kitchens, suburban BBQ’s and beyond.

Does this sound like the ideal career change, or add-on business, you’ve been looking for? Then give Colin Crawford a call at Wollermann Franchise Developments and let’s see how you too can start 2023 with a brand-new Wheelie Hot Wood franchise.

Enquiries: Colin Crawford 0425 838 800 ccrawford@franchisedevelopments.com.au www.franchisedevelopments.com.au

Looking for an ideaL home-deLivery business?

An Add-on to your existing home services business? or An eAsy to operAte delivery service with yeAr-round AppeAl?

iT doesn’T geT much beTTer Than This! wheelie hot wood delivers sawn, split firewood in a clean, dry wheelie bin. customers include in-home fireplaces, pizza ovens, suburban bbQ’s, restaurants and anyone who needs premium quality firewood or cooking woods delivered to their door.

Franchise territories now available throughout the eastern states. login now and check out wheelie hot wood.

www.wheeliehotwood.com.au

franchise enquiries: colin crawford wollermann Franchise developments t: 1 300 249 276 m: 0425 838 800 e: ccrawford@franchisedevelopments.com.au business franchise MAGAZINE 47

expert advice: Julia Ewert | Sales Strategist and Professional Negotiator | Known as ‘The Negotiator’

The Best Weapon To Grow Your Sales Is Having A Proper Sales Process

Julia Ewert is a Sales Strategist and Professional Negotiator.

Known as ‘The Negotiator’, Julia applies the same skills used by the FBI in negotiations, to almost every business situation.

Hiring based on personality is not an indicator of sales ability.

Engaging well with clients is a very different skill to bringing in new business from prospects where the relationship hasn’t been fully established.

I had a meeting with a prospect who told me their plan was to double their revenue by hiring a business development manager. I asked how this person was going to do the sales and they explained the new hire had a great personality, lots of experience and their customers would love them.

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There’s a common misconception in business that sales success is about personality – and big ones but in actual fact, the smartest business models run off systems and processes, not people.

Salespeople sporting flashy cars, designer suits and shiny watches don’t win business, they make sales by accident.

Three quarters of the cases I see, the wrong kind of sales person has been hired, and this gives the profession a bad name.

The key mistake most businesses make with their sales strategy is they don’t have a proper sales process and it should be a part of the business model.

In fact, the most effective sales organisations operate like McDonald’s.

McDonalds isn’t in the hamburger business, they’re in the ‘systems and processes’ business. The same goes for IKEA and Apple.

They all just happen to use hamburgers, flat pack furniture and digital products as their vehicle to generate revenue.

The attraction of buying a McDonalds franchise for example, is its operating manual, that tells you how to do all things, there’s no guesswork. You just need to make sure you train the people to follow that process.

The most successful businesses do what these companies do best – they run on great sales processes. It’s where their results come from.

Without a sales process, businesses rely too heavily on individuals – either poorly skilled ones or high-performing ones who both pose ongoing risks for the business.

When I asked the prospect where they will get their sales from and the process they will follow, they reverted back to the experience and personality of the new hire.

Sales success is dependent upon having a proper sales process. The biggest sales challenge lies in the ability to prospect for business, follow up and importantly, convert the business.

The sales process is the revenue machine of the business, the sales people are your operators, and sales training is the oil and maintenance of the machine.

If you cut corners along the way, the machine falters and you’ll lose a lead or fail to convert a prospect to a customer.

It’s easier to think the solution for greater sales effectiveness is sales training or hiring expensive salespeople but if you build a repeatable and systemised sales process, employees can be trained to follow this process.

Advice for businesses looking to adopt or develop a sales process: • Process beats personality every time - If you want to be able to better predict and forecast your revenue, you’ll need a systematic sales process. It’s why companies like McDonald’s, Apple and IKEA can scale so successfully because they’ve perfected their process. They don’t need to rely on hiring unicorns and they can invest in the right training and support.

• If you wing it, you won’t win it: Arguably the most important function of any business is selling. It’s how you build consistent revenue. Sales isn’t guess work or making it up as you go. There’s no such thing as accidental sales. Selling requires discipline, patience and respecting the process • Follow up, don’t give up: How do you stay in front of your customers without being annoying, pushy or just too salesy?

The reality is you won’t close a deal on the first phone call, meeting or approach. It takes an average five to 12 value-adding follow up phone calls after the proposal to close a deal. The average person follows up once then gives up. Wrong! Every conversation with your prospect should be an investment in the relationship • Sales is about the long game: Playing the long game means no short cuts. It means no lies, no half-truths and no overpromising. In sales there are no quick fixes. You need to genuinely invest in the relationship to ultimately win the business.

How much your prospect trusts you, will determine whether that sale happens.

• Rules of your sales process – Define your sales process so employees understand what your company does and how it does it. The sales manual should identify all the steps for staff to follow and include key stages in the sales cycle such as ideal customer and follow-up. It also must provide solutions and best practice methods to sales obstacles. Good salespeople follow a process. v business franchise MAGAZINE 49

SNAPSHOT: Midas

Midas Offers Best of Both Worlds to Auto Independents

There’s something very satisfying in starting up your own business – working for yourself after breaking away from a boss.

But setting up your own automotive repair workshop also means you are responsible for doing everything: working on jobs, talking to customers, handling cashflow, paying wages, advertising and promotion, finding best price suppliers and so on. Often the stress and strain makes you wonder if there is a better way. Well, now there is.

Midas, a national brand automotive service company with a long history and proud reputation is offering independent workshop owners the chance to have it both ways. That is, retain your independence as a business proprietor, but come under the umbrella of the Midas Group.

And there’s an important motivator for this.

Midas General Manager, Rob Lewis explains, “There’s over 80 service centres Australiawide in the Midas group and all of these are franchisee-owned. These franchisees have joined Midas for this very reason. They want to be their own boss, but they also want 50 business franchise MAGAZINE

the support of the big company behind the scenes.

consumables through its affiliate company, Burson Parts.

“We’ve been in the game a long time, and we know what our people want. We let good mechanics be good mechanics, doing quality work and looking after customers. And we handle the rest.”

“Midas franchisees are able to buy better than the average independent,” says Rob. “And to make sure this translates to their business profit overall, our on-call support team experts are always there to check and compare prices and margins for our franchisees.

Plus, our rebate system makes it simple and profitable to manage the buying side of their business.”

So, what does ‘the rest’ look like? “In our business, customers look for reassurance that their car repair will be done by someone they can trust,” says Rob. “Midas has that reputation, and it draws customers to our workshops and keeps them coming back.

“For our franchisees, our support team is always on hand to guide and advise on how best to handle the day-to-day business questions. Everything from optimising the job booking and invoice software, through training on ever-changing vehicle repair knowledge, workshop practices and technology updates,” says Rob. Midas franchisees directly benefit from year-round marketing that includes TV, radio, social media and other promotional campaigns. To make sure Midas franchisees optimise every job, Midas leverages its network buying power to source parts and

In the year ahead, Midas is making it easy to start the ball rolling for independents who would like to convert to the Midas brand. Midas has engaged Wollermann Franchise Development, a leading franchise consultancy, to oversee the conversion of auto workshop independents to a Midas Service Centre.

For more information about this upcoming Midas conversion program, contact Colin Crawford at Wollermann Franchise Developments on: 0425 838 800 ccrawford@franchisedevelopments.com.au www.franchisedevelopments.com.au

seal your future with a Deckseal franchise START WORKING FOR YOURSELF WITH A DECKSEAL FRANCHISE Low startup cost, mobile business, and a proven established model – it’s the perfect opportunity.

Join the largest deck and timber restoration and preservation specialists in Australia. We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and service Residential and Commercial properties.

With common benefits including instant brand recognition in an established market, set supplier contracts and a support network of your franchisor and fellow franchisees, buying into an already established business model is a tempting proposition for many!

A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. Not only does a timber outdoor area extend existing living space, it adds value to a property – more so when maintained to its full potential.

With a continual flow of enquiries, repeat business and an overwhelming demand for our services, we just cannot keep up.

DeckSeal currently has territories available in NSW, QLD, WA, SA, and TAS. The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people are entertaining at home and utilizing their outdoor spaces.

Our franchisees love what they do. The satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing!

DeckSeal offers everyday people the perfect opportunity to capitalize on their existing skills or quickly build a new set without the burden of learning a new trade.

Our Franchisees are invoicing between $10k-$15k per month (sole operator) and $15k-$30k+ per month (with 1 or 2 staff). These figures can vary depending on location, work ethic, staff, hours per week, etc.

WHAT’S ON OFFER: • Your own Exclusive, large territory • Hands on Training, onsite with DeckSeal Master Franchise (4weeks) • Training in Quoting and Sales • Training in Software - Xero, Trak Software, Op Central and G-Suite

If you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you!

• Uniform

For more information or to register you interest, please call 1800 332 525 or email admin@deckseal.com.au

• Operation and Technical Manuals

• DeckSeal Supplier Pricing • Marketing Material and Stationery

• Sales and Brand Marketing and Advertising business franchise MAGAZINE 51

expert advice: Stewart Germann | Franchsing Lawyer | Auckland, New Zealand

A SMORGASBOARD OF HOME SERVICES TO CHOOSE FROM

• Long term viability of service Stewart Germann founded Stewart Germann Law Office (SGL) in 1993 as a boutique law firm at Auckland, New Zealand, specialising in franchising, licensing and business law.

Stewart has over 40 years’ experience in franchising law and acts for franchisors in New Zealand, Australia, USA and the UK. SGL also act for franchisees and provides legal advice. Stewart has spoken at franchising conferences in New Zealand, Australia, Italy, South Korea and USA and he was on the Board of the Supplier Forum of the International Franchise Association (“IFA”) for 6 years until March 2007.

Email: stewart@germann.co.nz | Web: www.germann.co.nz

• Type and level of head office support • Full details of the training provided • Whether training is an extra cost • Total cost of taking up the franchise • Realistic working capital needed • Permission for bank references and other referees • Territorial practices and exclusivity terms

Home Services in New Zealand and Australia have grown tremendously in the last 20 years and home services franchise systems are numerous in number and choice.

Not only did the 2021 Survey of Franchising in New Zealand prove that New Zealand is still the most franchised country in the world per capita but it also confirmed the number of franchised brands by sector.

The choice of franchises in the home services area includes administrative and support services, home services, scientific and technical services, and hiring and real estate services.

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The choice of home services brands includes At Your Request; Central Landscape and Garden Supplies; Cleancorp; Clean Planet; Cleanrite; Cleantastic Commercial Cleaning; Cookright Kitchen Services; CrestClean; Crest Property Care; Crewcut; DrainPro; Exceed Franchising; Fix It Building Services; Green Acres; Meticulous Home Services; Mr Green; MYGuy; Poolwerx; V.I.P.Home Services; Wet-seal and Window Treatments and that list is not exhaustive.

It is important for prospective franchisees to find out a lot of information from any home services franchisor and such information should include the following: • Company's financial health and history • How long it has been franchising

• Types and amounts of advertising support • Any need to buy products from the franchisor • Target obligations • Realistic profit and loss figures • Management services or royalty payments • Operating restrictions • Launch assistance Some home services franchises offer guaranteed income. Personally I do not like it as when I have acted for a number of franchisees in the past there has been a difficulty in getting some franchisors to make a payment of the shortfall in relation to guaranteed income. For example, let us say that a home services franchisor guarantees

income of at least $800 per week. Normally that would be averaged out over a three month period. If at the end of three months income was below $9,600 (being $800 x 12 weeks) then the franchisee would activate the guaranteed income clause and claim for the shortfall of whatever the figure is. A number of franchisors buck at paying out anything to franchisees and that will cause mistrust in a franchise system. It is safer not to have any guaranteed income in my opinion.

A prospective franchisee should be wary if the franchisor does any of the following: • Promises huge profits with thin investments • Says “act now to get in on ground floor” • Fails to give statistics on sales/profits • Promises ‘easy sales’ • Fails to identify directors or principals • Tries to ‘trade you up’ to a higher fee • Says “act now, it’ll cost more later” • Promises profits by sub-franchising • Has a name similar to a well-known business • Promises large income from ‘work at home’ • Demands a large upfront franchise fee • Has very short term contract • Provides no data on track record or financial strength • Cannot give plans for future development • Has vague territories • Is ignorant of competition • Has incomprehensible contract • Is vague about support and training • Has weak advertising • Is vague about financial obligations for the franchisee • Has poor head office premises • Tries to meet in a hotel • Is evasive about access to existing franchisees I predict that the number of home services franchises will continue to grow in both Australia and New Zealand. People are working harder in their employment so they value their leisure time. What better than having a home services franchisee mow your lawns, wash your windows, clean the pool and do the ironing!

I just love home services and may they continue to grow and multiply in both countries. v business franchise MAGAZINE 53

SNAPSHOT: Jim’s Blind Cleaning & Repairs

A lucrative and untapped market!

Nothing could be easier than owning your own Jim’s Blind Cleaning & Repairs business. In one easy step, we provide you with all the equipment; training and ongoing support you need to ensure your success.

“

The blinds cleaning & repairs industry is largely untapped, with very little competition.

”

for the provision of blinds cleaning and repairs services to domestic, commercial, governmental and industrial markets. The blinds cleaning & repairs industry is largely untapped, with very little competition. In the current economy, people are looking for ways to save money any way they can, so repairing, or cleaning blinds is a far more attractive option than replacing blinds. Additionally, if a blind cannot be fixed, you can also supply a new blind to the client. This means you have three different income streams!

Then, once you get started we will advertise and send you extra work so you have no headaches and can simply get on with enjoying your new life.

Being in business for yourself does not mean that you are in business by yourself because over 5,000 franchise business owners are now enjoying the benefits of being part of the biggest services group in the world. You can now find Jim’s Franchises in New Zealand, Canada, and United Kingdom as well as in Australia.

These benefits include access to the best people in the industry to act as business mentors and being part of the best and fairest franchise system. Of course being part of such a well known brand attracts many, many potential clients.

Franchise owners come from all walks of life and from all parts of the globe but share the common goal of ‘turning passion into profits’.

As a successful franchisee, you are granted the rights to own & operate a Jim’s Blind Cleaning & Repairs business in a territory comprising homes and/or businesses

“

Franchise owners come from all walks of life and from all parts of the globe but share the common goal of ‘turning passion into profits’.

”

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Your territory is ‘non-exclusive’ which means that you get the first option on all work in your area, however if you decline the lead this will be offered to another franchisee. Of course this also works the other way in so much as you are not limited to only working in your own territory, but can ask for job leads from wherever you like.

You can grow your business to any size without purchasing additional territories or franchises and are encouraged to expand your business by employing staff and/or investing in additional vehicles.

We don’t require any qualifications or experience as all the training is provided.

Blind Cleaning & Repairs suits anyone with an ability to problem solve and someone who likes working with their hands. It is a physical job, but not overly so. Every day is different, with many different styles of blinds in the marketplace.

If you decide to go ahead with a Jim’s Blind Cleaning & Repairs franchise, everything you need is included in the purchase price.

All your equipment, chemicals, products, stationary and promotional items, training, flights to Melbourne for induction training, including accommodation and meals. The only thing you will require is a vehicle (typically a van) to operate your business.

We have more work than we can handle in most regions. Jim’s Blind Cleaning & Repairs has turned away 5,621 customers last financial year due to not having enough franchisees!

131-546 www.jimscleaning.com.au

When Instructions Really Matter.

Process | Training | Instructions | Quality Franchise

Franchise consistency Seeking consistency between all your franchises?

Vidstep is an Australian, guided instructional video

technology to create simple yet comprehensive micro-

training and process content in minutes, to drive a quality network and successful franchise. Used by over 30,000 clients in 127 countries, if YouTube and an instruction

manual combined, Vidstep would be it. With its 'in video' product purchasing capabilities, viewers not only know

how to do it, they know exactly what tools and products they need to get the job done.

www.vidstep.io business Business Franchise Australia and Newfranchise Zealand MAGAZINE 55

55

focus feature: MindChamps

REFUGEE WHO BUILT

MINDCHAMPS

a Global Education Movement While the companies “ featured in my prior books (Mercedes-Benz, The Ritz Carlton Hotel Company and Starbucks) demonstrate impressive brand power, none has been in a position to fundamentally shape society on par with MindChamps.

”

- Dr Joseph A. Michelli, No. 1 Bestselling Author New York Times & Wall Street Journal

The Personal Journey that Led to a Learning Revolution.

“While I always did well at school and enjoyed it, I saw that many students didn’t do so well. I became curious as to why. I began to suspect that it was because their education experience simply didn’t engage them,” he explains.

From the Stage to the Classroom ‘She’s asking what your name is, Stupid!’

David Chiem, MindChamps’ Founder CEO, can still clearly remember being called ‘stupid’.

It was on his first day of school in Australia in 1978. David, aged 9, and his family had arrived in the country as ‘boat people’ after fleeing war-ravaged Vietnam, surviving a close encounter with murderous pirates and enduring life in a Malaysian refugee camp.

“I arrived not speaking a word of English — not even hello,” he explains. “I can remember being called stupid in my own language by another student because the teacher was asking for my name, but I didn’t understand her.”

Education was highly prized by David’s family, a mindset reinforced by their traumatic escape from Vietnam. “My father had a strong philosophy of never taking anything for granted, and my parents always said that the one thing no one could ever take from you was your education,” he says. “This 56 business franchise MAGAZINE

gave me a very strong mindset, and I was determined to make a contribution.” That strong focus on education, coupled with his earlier trauma, pushed David to excel in his studies because his father had always wanted him to be a doctor.

In 1998 he decided to follow his passion and founded MindChamps — a ground-breaking early learning educational organisation based on strategies derived from research in ‘the 4 Domains’ of Neuroscience, Psychology, Education and Theatre.

At the age of 14, David landed the starring role on Butterfly Island, becoming the first Asian-Australian to be given a lead role on mainstream television and appearing on TV screens around the world. As a result, although he aced his Higher School Certificate, rather than studying medicine, he chose the path of his new-found passion to study acting and filmmaking.

Since its inception in Sydney, MindChamps has grown from point zero to achieving the number one brand position in the highly competitive Singapore premium preschool space, with a market share of 38.5%.*

As he studied the craft of filmmaking, David had an epiphany. He became fascinated by the idea that there could be another way of teaching children. They faced far greater demands on their education than previous generations, so, instead of rote learning, drilling and memorising content, why not help children to understand how to learn and more importantly develop the mindset of enthusiastic, life-long learners?

Preparing Children for Success in the 21st Century MindChamps makes a difference in the lives of children by providing the best in early childhood curriculum and care.

By synthesising and distilling more than two decades of research in cutting-edge enrichment programmes, the MindChamps research and programme development team developed a preschool curriculum that rapidly propelled the MindChamps model to its current industry-leading position.

The MindChamps Global Research Advisory

MindChamps Founder CEO David Chiem with new franchisees who recently completed his leadership training.

David with Minister Brad Hazzard and Champ Lucas Gulla at the Grand Opening of the MindChamps Early Learning & Preschool @ Frenchs Forest.

“There is nothing more important than an education and nothing more valuable than an educator who can inspire. The whole structure and ethos of MindChamps is built around that. This is an example of an Australian who has his own vision and brought it to the world.

On behalf of the New South Wales Government and the community, we love having you here.”

Honourable Brad Hazzard - New South Wales Minister for Health and Medical Research

“The MindChamps Way is incredible and the way they view children and how they want to shape the early learning industry is something that the world needs. It truly feels like being part of a movement rather than a franchise.”

Jasmine Van Twest - Former financial auditor and new owner of a MindChamps Early Learning Centre and PreSchool

3-Mind model of education: The Learning Mind promotes academic excellence; the Creative Mind frees the imagination; and the Champion Mind instills perserverance and excellence. This 3-Mind model was introduced in the 2007 best-seller The 3-Mind Revolution, co-authored by David and Brian Caswell, MindChamps’ Dean of Research and Programme-Development.

The Intellectual Property Leader in Early Learning Unlike other Early Learning organisations, MindChamps has its own unique, researchbacked curriculum and Intellectual Property. This commitment to developing its own Intellectual Property resulted in MindChamps being accorded the WIPOIPOS IP Award in 2015 by the World Intellectual Property Organization (WIPO) and the Intellectual Property Office of Singapore (IPOS) for excellence in the brand’s Trademark Portfolio.

As part of MindChamps V2.0, MindChamps Music, the world’s first integrated music-ineducation programme, was introduced last year as a key component of MindChamps’ core curriculum.

and Education Team is chaired by worldrenowned neuroscientist Emeritus Professor Allan Snyder, a Fellow of the Royal Society and Marconi Prize-winner. Professor Snyder is the researcher who studied and coined the term ‘Champion Mindset’, based on studies of the world’s great achievers, which enables every individual to become the best that they can be.

MindChamps PreSchool offers programmes based on its research-based, revolutionary

A breakthrough synthesis of decades of research by Emeritus Professor Larry Scripp (of Harvard’s ‘Project Zero’ and the prestigious New England Conservatory, Boston, USA) together with the 3-Mind education model, this revolutionary programme has achieved patent-pending status in the U.S.A. and Singapore (U.S.A. Patent Pending: 17/644,293 and Singapore Patent Pending: 10202113952V), something unheard of in the education domain.

A Vision that has Become a Worldwide Phenomenon is Now Coming Home What began as a research centre in Sydney, taking the number one market share in Singapore for premium preschools and expanding into Malaysia, Philippines, Myanmar and Indonesia, is now back home in Australia. The award-winning MindChamps franchise has a head office in Sydney and more than 20 MindChamps Centres operating in strategic locations across the city. It now has a pioneer batch of ten passionate franchisees, along with many more already in the pipeline.

For David, this is very much a homecoming story.

“To bring MindChamps back home and nurture Australia’s most important asset, the minds of its children, is a real privilege and lifetime honour.” *Based on independent market research as of 15 September 2017

Scan here to find out more! business franchise MAGAZINE 57

HAVE YOUR SAY: Snap-on Tools

snap-on tools

your golden ticket

craftsmanship and delivering maximum performance, durability and versatility.

The Snap-on Franchise Snap-on’s franchise business comprises of a mobile tool store that is owned and operated by the franchisee. Utilising a network of over 180 franchised locations in Australia and New Zealand, franchisees sell and service the top tool brand in the world directly to professional tool users at their place of business. This includes companies associated with the repair or service of cars, trucks, motorcycles aeroplanes and marine vehicles.

Snap-on Tools was founded in 1920 in Milwaukee, Wisconsin, USA. Five unique handles and ten sockets that snapped on interchangeably, coined “Five do the work of Fifty.” This launched a company that is now a global entity. In Australia and New Zealand, Snap-on Tools commenced operations in 1988.

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Over the years, Snap-on has seen growth due to the strength of its franchising business model in Australia. The resilience of the business meant during the peak of the pandemic, Snap-on franchisees were still able to operate due to being considered an ‘essential service’. What is worth noting is that in 2021, Snap-on Tools Australia and New Zealand franchisees went on to record their best sales results ever! This is an impressive feat considering all the challenges that were brought on by COVID-19.

Snap-on Tools is a leading innovator, manufacturer and marketer of hand tools, power tools, diagnostics, tool storage units and equipment solutions for professional tools users. The company is known as the world’s leading tool brand. Snap-on has more than 56,000 products and operates in more than 130 countries.

What Makes Snap-on a Great Franchise Opportunity

Ajit Ponnambalam, the Managing Director of Snap-on Tools Australia and New Zealand states, “Snap-on is an iconic brand that has been around for over 100 years. Our highquality products are well known for their

Snap-on is an award-winning franchise with over 4,500 franchises globally. Snap-on is one of the largest non-food franchisors in the world. When you become a Snap-on franchisee, you are supported by a dedicated

the business for over 30 years. Some even have two or three mobile stores.” field team, customer service, franchise coordinators and much more.

“Snap-on is a trusted brand that has been in Australia and New Zealand for almost 35 years,” mentions Ponnambalam. “The extensive training you’ll receive in Dallas USA and the support you’ll receive when you start on the road and afterwards is second to none”.

On-going support and training are provided once a franchisee is on the road. Additionally, franchisees have opportunities to attend conferences, a variety of training sessions and sales meetings throughout the year.

There are also regular competitions and special deals to excite and engage with customers.

Regular events are held to network with other franchisees. Snap-on is actively involved in Australia & New Zealand motorsport supporting V8 Supercar Teams Kelly Grove Racing, Erebus Motorsport and DJR Racing along with our brand ambassadors Todd Waters and Jake Jones.

“The longstanding franchisees have become successful as they are loyal, dedicated and driven. They are hardworking individuals who have a passion for the brand and automotive industry”, says Ponnambalam.

“These franchisees have rapport with their customers, building long and solid relationships which brings fulfilment and job satisfaction. Some of our most successful franchisees have the back-end support from their partners while the franchisees are out on the road running the day-to-day operations and visiting service departments.”

The Golden Ticket Competition Increasing the head count of Snap-on franchisees in Australia and New Zealand is important to expand the business. Franchise recruitment campaigns are conducted frequently through digital advertising and print means.

Purchasing a Snap-on franchise is a life-changing decision. It offers endless possibilities and a potential for you to grow and expand.

The Golden Ticket Competition is an innovative idea that arose in early-2020.

It was an effective way of tapping into the franchisees’ network using the power of word of mouth. Be it friends, acquaintances or customers, a franchisee has a wide range of people they can talk to about franchising opportunities with Snap-on. Referring someone they know to be a Snap-on franchisees is great leverage for Snap-on as a franchisor.

Ponnambalam acknowledges this, ”We have a number of franchisees who have been with

“The franchisee has the relationship in place.

They can show firsthand how the business

Achieve Success with Your Own Snap-on Franchise

and operation works. The franchisees understand what it takes to be successful in running a Snap-on franchise”, says Ponnambalam.

The Golden Ticket Competition was very successful, resulting in a high number of leads converting into franchisees. “Our Golden Ticket promotion has been a great platform to generate excitement amongst our franchisee network by creating the money can’t buy experience” says Ponnambalam.

“In August 2022, we had 4 franchisees and partners travel to Dallas, Texas for a once in a lifetime experience where they got to see the sights of Dallas, attend our global Snap-on Sales Franchise Conference and meet fellow franchisees from around the world”.

Are you ready to drive your own success?

Snap-on welcomes those from a diverse range of backgrounds to get in touch. Businessminded individuals who share our values and take pride in their work are the type of people we are looking for. If you are passionate about Snap-on, driven, motivated and have a strong work ethic then a Snap-on franchise is a great opportunity for you. Mechanical experience is not required, but you must have people and basic computer skills, plus a willingness to learn.

If you are interested in joining the world’s leading tools franchise, visit www.snapontools.com.au/franchise, email sota.franchise@snapon.com or phone 1800 762 766. business franchise MAGAZINE 59

expert advice: Shane McNulty | Growth Gen.

The Franchise Relationship Better Communication Driving Better Results A franchise can seem like a dream opportunity. You see a café with mouth-watering cakes and happy customers. The success of brands like McDonald’s or Jim’s Mowing.

The chance to make money doing something you love.

The reality isn’t quite as rosy. You have freedom, you do something you love, yes. You also have uncertain income, the responsibility of running a business, and lots of hard work!

But those are part of running any small business, not just franchises. What franchising offers is a proven business model, documented business processes, and a lower risk of failure.

It also means working with your franchisor. Getting the relationship and the communication right can make all the difference. So how do you do that?

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Communication starts with the contract Your franchise agreement is a legal document.

It lists everything required of you – and everything required of your franchisor too.

Do your due diligence and go through the entire contract carefully.

• If anything is unclear, ask.

• Look for gaps. Can you think of a business activity, issue or scenario which isn’t covered? If you can, discuss it and clarify expectations.

These discussions will help you and the franchisor get onto the same page.

Understand the franchisor’s perspective Franchisees and franchisors usually have very different backgrounds and expectations.

Business experience

Most franchisors are experienced, successful business owners. They have a solid business, with documented, repeatable processes. That’s why they’re in a position to franchise.

Franchisees may have been employees all their career, then buy a franchise after being made redundant. Alternatively, an employee may go out on their own in the same industry, with the support of a franchise model.

If this is you, you may need a shift of mindset to take responsibility for the ‘nuts and bolts’

of actually running a business. It’s the little tasks which were previously done for you – ordering office supplies; chasing overdue accounts; keeping insurances up-to-date.

Or perhaps you’re a small business owner considering a franchise. Your challenge is more likely to be around systems and processes, which can be very different from your experience. You may find them restrictive. But they are an important part of the franchise intellectual property, and a foundation of its success.

Level of support and engagement One attraction of the franchise model is the support you get. Branding and marketing. A business model and documented processes.

Training and support.

But the support is not unlimited. Don’t expect a business coach and life coach to help you one-to-one.

Your franchise business is everything to you, but the franchisor has dozens or hundreds of franchisees. They simply don’t have time to support everyone one-to-one. Also, it’s not

Shane McNulty is an experienced CEO, executive coach, management consultant, facilitator, and trainer with both local and international operating experience . He’s created three successful start-ups as well as managing publicly listed companies. A demonstrated ability in developing strategy and delivering improved sales and financial results.

These skills are matched with strong communication skills that create an environment of collaboration with teams & individuals to quickly distil issues and opportunities into actionable solutions. https://www.growthgen.com.au/about-growth-gen

Make the most of onboarding and training Onboarding is probably the time you’ll get the most attention from the franchisor.

Use it to build a relationship. As noted above, you can’t expect one-to-one communication all the time, but you can establish a personal connection for when you really need it.

Some franchisees accept everything the franchisor says as ‘from the expert’.

Don’t rely on your franchisor for everything

Others want to change how the franchise operates, often because they’re not seeing the results they expected.

Running a business is tough. You can’t do it on your own. Your franchisor isn’t always the best person to turn to all the time.

Neither approach is really effective. Once you’ve bought a franchise, it’s time to sit in the driving seat. You should also be sure you understand how things work before trying to change them.

They might know an accountant you can work with remotely. They probably won’t know a cleaning service or electrician in your area.

‘Why do I pay so much in marketing fees for no results?’

Marketing is often a source of tension, especially if your overall numbers are disappointing. But don’t underestimate the power of branding.

People go into a McDonald's because they trust the name. A McDonald’s franchise which does no local advertising will still get customers.

Franchisors invest marketing dollars to build brand goodwill. That’s how Jim’s Group has been able to extend from mowing to offer more than 50 services.

Communication is a two-way street. It’s in the franchisor’s interest to communicate well and have good relations. But unrealistic expectations can make that difficult. Many franchisees want a level of personal attention that the model can’t support.

So how do you improve communication, work better with your franchisor and succeed?

”

Ask questions

Instead, ask questions. Don’t wait to be told.

Start with ‘Why?’ Continue with ‘How?’

really their mindset. They see franchisees as independent partners, who can pick things up and run with them.

“

Most franchisors are experienced, successful business owners. They have a solid business, with documented, repeatable processes. That’s why they’re in a position to franchise.

‘How do you do your accounting?’

If your franchisor recommends a specific software, don’t stop there. Ask more questions.

‘How did you get started? Is there anyone who can help set me up?’

Open-ended questions get longer, more informative answers.

Think about potential questions in advance.

Identify the information you need and structure your questions to get all the detail.

If you have an issue with franchise operations, third party feedback is fantastic. You can get insights into how others see your position, alternative options and good ways to have a conversation with your franchisor.

It’s easier to grow as a business owner if you have a safe space where you can open up about your own strengths, weaknesses and current challenges. That safe space probably isn’t your franchisor!

Talk to other franchisees. Join a Chamber of Commerce. Participate in small business communities like Growth Gen where you get to tap into the experience, insight and support of other small business owners, in a high-trust, confidential environment and more. Get a business coach.

The truth is, as a franchisee you’re running your own business. Be realistic about what your franchisor can and will do for you. Use a business community to fill the gaps.

In summary: • Take the initiative • Drop your ego.

• Ask questions.

• Build your business community. Learn from everyone.

That’s how you’ll grow your business acumen, build success and improve your life. v business franchise MAGAZINE 61

profile: Franchising Expo

Discover a world of business ideas at the Franchising Expo At the Perth Franchising & Business Opportunities Expo running Sunday, 13 November, you can find plenty of business ideas to suit your lifestyle, interest and budget. You will meet face-to-face with the people behind big brands such as Chatime, CouriersPlease, Craveable Brands, Crust Gourmet Pizza, FIX ‘N’ CHIPS, Gloria Jean’s Coffee, Jim’s Cleaning Group, Kumon, Mad Mex, Miniso Australia, Nulook Floors, Pizza Hut, Poolwerx, Rams Financial Group, The Laundry Lady and The Local Guys – Test and Tag.

Anyone dreaming of starting their own business needs to check out the Franchising & Business Opportunities Expo in Perth, running on 13 November at Crown Perth.

Exploring a change of career is top of mind for many people, and the expos are the place to start the research, ask the questions and compare the opportunities.

At the Franchising & Business Opportunities Expo you can meet the main players, see upand-coming business ideas, find all the legal and financial information you need and hear from the experts at the free seminars.

By choosing a franchise, you’ll have all the

support, systems and training you need to be successful and profitable. This popular Expo gives you a chance to learn more about working for yourself and how franchising can make it happen.

Exhibition Manager Fiona Stacey Says it’s a matter of finding the right people to help you on your journey – be they franchisors, lawyers, consultants, accountants or other advisors.

“All those people are available at the Expo, and more than willing to answer all your questions,” she says. “Entering a franchise agreement is serious business, and it is crucial to do your research. The Franchising Expo is a great place to start, or dive deeper into a concept you’re considering.”

In addition to meeting exhibitors, visitors can attend a range of free seminars and panel sessions on the show floor that will educate, inform and motivate. Visitors will learn from experts in franchising and hear from successful franchisees, as well as strategies to help you succeed and pitfalls to avoid.

“Small business is the driver of our economy, and many people find it offers a fantastic lifestyle and steady income,” says Exhibition Manager Fiona Stacey.

“But it’s crucial to do your research and make sure you choose the best concept for your circumstances. The Expo is independent and gives you the perfect chance to see the options, speak with the experts and have all your questions answered.”

Gain the freedom and flexibility of being your own boss with an established brand and support network behind you. Visit the show to explore a wide variety of franchises, advisors and business ideas, all under one roof.

For more information go to www.franchisingexpo.com.au.

If you are interested in exhibiting, contact Fiona Stacey on 03 9999 5464 or email fiona@specialisedevents.com.au

diary dates: Perth: 13 November 2022, Crown Perth

Reader special: Register today for FREE tickets to the Perth Expo.

Or register to visit any 2023 Expo for half price at: www.franchisingexpo.com.au using code CGB 62 business franchise MAGAZINE

Melbourne: 6-7 May 2023, Melbourne Convention & Exhibition Centre

Sydney: 12-13 August 2023, ICC Sydney Darling Harbour

Brisbane: Returning in 2024

New World New Opportunities

• Free advice from the experts • Meet the people behind the brands • Free seminars daily SAVE $10 Get your half price ticket online using code CGB at franchisingexpo.com.au

Melbourne | Brisbane | Sydney | Perth franchisingexpo.com.au

ENDORSED BY

business franchise MAGAZINE 63

hot t0pics

behind the

headlines Jason Gehrke is the director of the Franchise Advisory Centre and has been involved in franchising for more than 30 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia.

He has been awarded for his franchise achievements, and publishes Franchise News & Events, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques. www.franchiseadvice.com.au

Management buyout for fitness chain

New model disclosure document available

The CEO and management team of Jetts Fitness Australia has led a management buyout of the brand’s franchise division from parent company Fitness & Lifestyle Group (FLG), according to a media report.

The Australian Competition and Consumer Commission (ACCC) has released a new model disclosure document in time for franchisors to update their disclosure documents using the new guide by October 31.

FLG retains full ownership of the brand and operations in New Zealand, Vietnam, and Thailand but has divested itself of 129 franchised clubs in Australia and international franchised businesses in the Netherlands and the UK. Jetts’ new owners are reportedly looking at targeted international growth in South-East Asia, India, and Europe, while maintaining and nurturing domestic operations in suburban communities.

Food brand kicks off huge Australian sports sponsorship Sandwich chain Subway has signed on as the Australian senior men’s soccer team’s naming rights sponsor in a deal reportedly worth around $12 million over three years, according to a media report.

The senior men’s team, the Socceroos, have struggled to find a major corporate sponsor since the end of their 10-year arrangement with Qantas in 2013 after which they were without a sponsor for four years. Their most recent sponsorship contract, with Caltex, expired at the end of 2019.

The deal is the largest ever national team deal in Australian football history and gives Subway naming rights to Australia’s junior male national teams, including the Olyroos, Young Socceroos, and Joeys. The Subway Socceroos are currently engaged in their 64 business franchise MAGAZINE

The model disclosure document is markedup with guidance notes throughout that provides tips and insights into how to correctly disclose information required by the Franchising Code of Conduct. Franchisors whose financial year ends on June 30 are required to update their disclosure documents no later than October 31. Click here to access the model disclosure document.

Holden parent offers buyouts to US dealers Holden parent General Motors (GM) is offering to buy out its 2,000 Buick franchise dealers as the brand moves to all-electric vehicles (EVs) by 2030 in the United States, according to a media report.

Shifting to EVs would require significant investments by the franchised dealers in the US to ensure they are appropriately equipped to sell and service the vehicles. A similar offer to GM’s Cadillac dealers in 2020-21 reportedly cost the company USD$274 million to buy dealers who were unwilling or unable to spend up to USD$500,000 per store in equipment and training to move to an all-EV offering.

GM rationalised its Australian network of Holden dealers in 2020, offering dealers compensation which was described at the time as “grossly inadequate” and prompting a

Senate inquiry into the company’s operations in Australia.

Pizza chain in 287-store Asian acquisition Listed pizza chain Domino’s Pizza Enterprises (DPE) has announced its acquisition of 287 stores in Malaysia, Singapore, and Cambodia, in a deal estimated to be worth $214 million and set to be finalised by the end of 2022, according to a media report.

DPE intends to apply its technology, operational expertise, and high volume approach to the newly-acquired stores to drive growth in those countries. The acquisition aligns with DPE’s recently revealed plans to expands its footprint in Asia from 2,400 to 3,000 stores by 2033.

DPE’s earnings for othe 2022 financial year before interest and taxes (EBIT) for Asia was $31.7 million, 59.4% higher than pre-Covid levels.

Former Soviet leader remembered for franchise ad Former Soviet leader Mikhail Gorbachev who passed away recently has been remembered simultaneously as the most significant political leader of the second half of the 20th century, and a spruiker of Western Capitalism for his appearance in a Pizza Hut commercial, according to media reports.

Gorbachev’s political reforms during his seven

workers paid rest breaks. Managers have reportedly been incorrectly taught that breaks have to be given in the form of a single, continuous, and uninterrupted break, while one young employee claims she is deliberately rostered onto three-and-a-half-hour long shifts to avoid being given a break.

The claim is the 16th Federal Court suit brought by the SDA against McDonalds or its franchisees. McDonald’s maintains that it complied with “applicable instruments” to provide rest breaks, and denies claims by the SDA that the issue of breaks had been raised in the past two rounds of Enterprise Agreement negotiations.

Law firms consider franchise share price crash of 90% Listed Australian-based fitness chain F45’s shares have declined by more than 90% from USD$16 in July 2021 to USD$1.35 in August 2022 amid declining franchise sales, according to a media report.

years as General Secretary of the Communist Party of the Soviet Union, resulted in policies of glasnost (transparency) and perestroika (restructuring) that ultimately led to the demise of the Soviet Union. He famously featured in a television commercial for Pizza Hut filmed in Russia (but never broadcast there) which was reported to at the time be the world’s most expensive celebrity endorsement, and which featured guests in a Moscow Pizza Hut debating how they were better off under capitalism, until they realise that capitalism gave them pizza, and they all raise a pizza slice in salute to Gorbachev.

Local brand replaces Starbucks in Russia Outlets previously owned by Starbucks in Russia are being re-opened by a Russian rapper and a restaurateur who acquired the rights to the chain in Russia after the company exited the market in May in response to the war in Ukraine, according to a media report.

The coffee shops are re-opening under a similar but new brand called Stars Coffee, with a new circular shaped, cigar-brown coloured logo featuring a siren wearing a traditional Russian kokoshnik headdress.

The rapper, Timati, who reportedly supports the Kremlin and released a song in 2015 titled My Best Friend is Vladmir Putin, claims continuity was key when designing the logo. His restaurateur partner claims the

Stars Coffee and Starbucks’ logos bear little resemble to each other aside from the circle.

Prior to its exit, Starbuck’s had been operating in Russia for nearly 15 years with 130 stores across the country employing nearly 2,000 people.

Union makes $250m claim against fast food chain Fast-food giant McDonald’s is facing a new Federal Court lawsuit brought by fast-food workers union, the Shop, Distributive and Allied Employees Association (SDA), for allegedly refusing to grant 250,000 employees their entitled rest breaks, according to a media report.

The employees worked at nearly 1,000 current and former McDonald’s locations across Australia operated by 400 franchisees.

Employed under the earlier McDonald’s Australia Enterprise Agreement (2013 – February 2, 2020) and the current Fast Food Industry Award, they were entitled to a “compliant” break or breaks when working shifts of between four and five hours duration. Compliant breaks are defined as paid breaks for 10 consecutive minutes which can be used as an employee chooses and are not limited to drinking or using the toilet.

The SDA is seeking $250 million in compensation plus penalties claiming McDonald’s has been systematic and deliberate in encouraging franchisees to deny

In May, F45 increased its sales guidance from 1,000 to 1,500 new outlets to be opened for the year as a result of strong franchise sales for the first quarter of 2022. However, franchisees who had paid licence fees for outlets were struggling to secure financing and approvals, thus delaying the opening of their studios and payment of ongoing fees until 2023.

To assist new franchisees, F45 procured more than USD$200 million of off-balance sheet funding from third-party financiers which would reduce the time from contract signing to studio opening to six months, however

by Julythe franchise funding was no longer available.

F45 has reported more than 300 US franchise sales have been cancelled as a result of the collapse of the external financing, with another 300 in doubt. The company has revised its expansion target of 1,500 new branch openings to 350, effectively reducing expected revenue for the year by more than 50% from USD$275 million to USD$120 million. Meanwhile, it continues to pay millions to celebrity influencers for endorsements to support the chain’s growth.

Meanwhile, a number of United States-based law firms are investigating F45 Training Holdings with a view to representing aggrieved investors in a class action lawsuit based on F45 potentially breaching federal securities laws, according to a media report.

The law firms are seeking investors who owned F45 stock or options that were impacted by the company’s July trading update and the subsequent decline in share price. At least two high-profile Australian investment firms hold share in F45, with one investing $100 million at $14.95 before the share price collapsed. v business franchise MAGAZINE 65

Yes! You can own a brand that is transforming education globally and creating prosperity for your family!

OWN YOUR DREAM BUSINESS! Anyone can set up an Early Learning and Preschool centre but only one brand has been hailed as a 21st Century Global Education Movement!

Your Prosperity Partner

• A comprehensive Franchise Manual, Policy Guidelines and detailed operating procedures • 6 weeks approved provider training • Specialised training for teachers and educators • In-depth financial modelling tools to visualise and plan your potential revenue and business growth • Optimal site identification using demographic and date analytics

Committed to your success

As a multi-award-winning international Early Learning franchisor, MindChamps is committed to your success. This commitment is backed by years of experience, research, training and a powerful, global brand that is hailed as a 21st Century Early Learning Movement.

“While the companies featured in my prior books (Mercedes-Benz, The Ritz Carlton Hotel Company and Starbucks) demonstrate impressive brand power, none has been in a position to fundamentally shape society on par with MindChamps.”

Dr Joseph A. Michelli, New York Times & Wall Street Journal #1 bestselling author

“We have recently joined MindChamps and have found the support amazing.

The leadership training has a perspective that is different from anything else. I have seen in previous franchise systems that I have been involved in. We are hugely excited for our future with MindChamps.”

Kate English MindChamps International PreSchool & Early Learning centre owner, NSW

Scan here to register for a rare opportunity to attend a live webinar with MindChamps Founder CEO Mr David Chiem

A U S T R ALIA • S INGAP O R E • US A • PHI L I PPI NES • MA L A Y SI A • I NDONESI A • M Y A NM A R

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A specialist Franchising and Intellectual Property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management.

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The firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

Our partnerships with some of the biggest technology companies in the world — including Google, Facebook and Microsoft — help us deliver cost-effective, yet affordable services to grow your digital presence.

Franchise B U S I NE S S

AU S TR A LI A a n d n e w z e ala n d

Level 3, 145 Eagle Street, Brisbane QLD 4000 P 07 3221 2221 E info@morganmac.com.au https://www.morganmac.com.au/

the mag a zine for fr anchisees

We are a boutique firm specialising in Commercial Litigation, Dispute Resolution and Franchising; with extensive experience in complex commercial litigation involving disputes between franchisors and franchisees and in providing legal advisory services to franchise businesses.

The franchise related legal services we provide include: • Commercial litigation • Dispute resolution and franchise mediation • Franchise Dispute solutions and strategies • Corporate and business structuring • Purchase or sale of franchise businesses • Advising on franchise documents • Advising on franchise renewal or exit • Preparing franchise documents • Risk and compliance advice • Commercial and retail leasing • Privacy and privacy policy advice Commercial litigation and franchising are complex areas of law. We help our clients to resolve or navigate legal matters and obligations in the context of their businesses. We recommend strategies to clients that minimise and manage the risks of legal non-compliance and legal disputes.

We work with our clients to implement their commercial objectives. Our aim is to achieve the best possible outcome for our clients.

Professional services listings are a great way to promote your business For more information call 03 9787 8077 (or +61 3 9787 8077 from outside Australia) and speak to one of our sales executives.

www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz business franchise MAGAZINE 67

franchise listings FRANCHISE ARAMEX Level 9, 491 Kent Street, Sydney, NSW 2000 Phone: 1300 3278 929 (AUS) 0508 692 726 (NZ) Email: fso@fastway.com.au (AUS) recruitment@fastway.co.nz (NZ) Website: www.aramex.com.au www.aramex.co.nz

Bridgestone Australia 210 Greenhill Road, Eastwood, South Australia 5065 Email: FranchiseeRecruitment@bridgestone.com.au Website: www.bridgestone.com.au/stores/franchise-recruitment

CITY FARMERS DOGWASH Quarter One, Level 2, 1 Epping Road, North Ryde, NSW 2113 Ph: 0402 902620 Email: scott.mcintosh@cityfarmers.com.au Website: www.cityfarmers.com.au/dogwash

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

Ella Baché Ella Bache Hallas Trading Company, 2 Lambs Road, Artarmon, NSW 2064 Ph: 02 9432 5014 Email: katherine@ellabache.com.au Website: www.ellabache.com.au

FERNWOOD WOMEN’S HEALTH CLUBS

Level 1, 49 Elizabeth Street, Richmond VIC 3121 Ph: 03 9630 8800 Website: www.fernwoodfitness.com.au

FRANCHISE READY Unit 2a 87-89 Moore street Leichhardt NSW 2040 Ph: 1800 37 32 39 Website: www.franchiseready.com.au

GELATISSIMO

6/9-11 South Road, Rydalmere Nsw 2116 Website: https://gelatissimo.com.au/

HOME CARING 4/327 Woodpark Road, Smithfield, NSW, 2164 Email: info@homecaringfranchise.com.au Website: www.homecaringfranchise.com.au

INXPRESS 3/14 Burke Crescent, North Lakes, QLD 4509 Ph: 1300 097 857/0434 111 985 Email: Sales.au@inxpress.com Website: inxpress.com.au

JIMS’S CLEANING GROUP D5, 1-13 The Gateway Broadmeadows VIC 3047 Ph: 131 546 Email: admin@jimscleaing.net.au Website: www.jimscleaning.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

KUMON EDUCATION PO Box 5363, West Chatswood, NSW 1515 Ph: 02 9684 8700 Email: recruitment.vic@kumon.com.au Website: kumoninstructors.com.au/Franchise

LASER CLINICS AUSTRALIA Unit 21, 39 Herbert Street, St Leonards, NSW 2065 Ph: 0400 303 272 Email: Franchising@laserclinics.com.au Website: www.laserclinics.com.au/franchise-opportunities

MINDCHAMPS EARLY LEARNING AUSTRALIA PTY LTD Suite 1, Ground Floor 92-94 Norton Street, Leichhardt, New South Wales 2040 PH: 1300 646 324 Website: au.mindchamps.org Email: tinat@mindchamps.org

My First Gym Australia/New Zealand Ph: 0434 071 536 Email:Dan@myfirstgym.com.au Website: myfirstgym.com.au

NINEDOTS BUILD ADVOCATES 1/9 Douro Street, North Geelog VIC 3215 Ph: 1300 993 683 Email: rebecca@ninedots.com.au Website: www.ninedots.com.au

PACK & SEND Unit 3C Mfive Business Park, 1 Moorebank Ave, Moorebank, NSW 2170 Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

PAPPARICH 120 Turner Street, Port Melbourne, Victoria Ph: 03 9645 4667 Email: business@papparich.net.au. Website: www.papparich.net.au

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NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

FREIGHT & LOGISTICS/ COURIER

28 (AUS) 18 (NZ)

FCA

Available upon application

Dependant on territory

Tyre retail and automotive mechanical services

171

FCA

$50,000

$350,000

Dog Wash

21

FCA

$20,000

$30,000

DECK AND TIMBER RESTORATION

14

FCA & AIG (Australian Industry Group)

$33,000 + GST

$65,000 + GST (incl Franchise Fee) + vehicle

skincare and beauty

80 Franchise salons

-

N/A

Variable

Women’s Health & Fitness

71

FCA, AusActive

$55,000

$250,000

Franchise Consulting and Recruitment

3

FCA

$30,000

$35,000

ICECREAMERY

42 Outlets

-

$50,000

$300,000

HEALTH/AGED & DISABILITY CARE

20

FCA

-

$50,000-$100,000 (in partnership with the franchisor)

INTERNATIONAL AND DOMESTIC FREIGHT CONSULTANTS

48

FCA, IFA

$64,950

-

HOME SERVICES

1,050

-

$20,000 -$30,000

$20,000

MOBILE POOL SHOP & POOL SERVICE

100+

FCA

$69,000

$69,000 + Vehicle

AFTER SCHOOL TUITON

322

FCA

$5000

$4,000-$30,000

LASER, INJECTABLES, SKIN TREATMENTS, BODY

180 +

FCA

$60,000+GST

$290,000+GST

Early Childhood Education Services

21

-

-

-

ChiLdren’s Fitness Franchise Business

13

-

$50,000

$450,000 - $550,000

Residential Build Advisory

2

$20,000 excluding GST

$75,000 excluding GST

Vendor Finance available

LEADING PARCEL & FREIGHT RESELLER

115 +

-

$77,000 ex GST

From $230,000 for a Greenfield Service Centre

HOSPITALITY AND RETAIL

32

-

Included in the Investment

$500,000

FRANCHISE RAMS Level 12/321 Kent Street, Sydney NSW 2000 Ph: 1800616 082 Email: franchising@rams.com.auWebsite: www.RAMS.com.au/franchising/

Right Choice Conveyancing

401A Nepean Highway, Chelsea, VIC 3196 PH:03 9772 8000 Email: info@ightchoice.com.au Website: http://ww.rightchoice.com.au

ROLL’D Head Office: Waterman Business Centre, Level 2, UL40/1341 Dandenong Road, Chadstone, VIC 3148 Email: franchise@rolld.com.au Website: www.rolld.com.au

RYCO 24•7 99 Calarco Drive, Derrimut VIC 3026 Ph: 1800 792 624 or 1800 RYCO 247 Email: enquiry@ryco247.com Website: https://www.ryco247.com/

SENIOR HELPERS Level 3, 63-65 Cameron Street, Launceston TAS 7250 Phone: 03 6333 4575 Email: lwilliams@seniorhelpers.com.au Website: www.seniorhelpers.com.au

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

SPEED QUEEN 67 Colebard Street, Acacia Ridge, Qld 4110 Phone: 1800 304 030 Email: sales@andrewbarton.com.au Website: www.sqcommercial.com.au/turn-key-business

SUBWAY SYSTEMS AUSTRALIA PTY LTD Level 9, Transport House, 230 Brunswick Street, Fortitude Valley QLD 4006 Ph: 1800 630 355 Email: australia_development@subway.com Website: www.subway.com.au

Wheelie Hot Wood

19 Cumbalum Road, Cumbalum NSW 2578 Phone: 1300 58 59 60 Email: info@wheeliehotwood.com.au Website: www.wheeliehotwood.com.au

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

Finance

66

FCA

$35,000 + GST

$250,000 $400,000

Business Services/ Property/Conveyancing

3

Australian Institute of Conveyancers

-

-

food - restaurants and dining

125+

fca

$50,000

$400,000 plus

HYDRAULIC SERVICE AND MOBILE CONNECTOR SPECIALISTS

32

-

$60,000

Various Options

Home care for aged and adults with disabilities

14

FCA

$65,000

-

MOBILE TOOLS AND EQUIPMENT FRANCHISE

180+

FCA / FANZ

$43,000

Varies

LAUNDRY SERVICES

200+

-

20%-30% Deposit

$75,000

FOOD - QUICK SERVICE RESTAURANT (QSR)

Over 1,200 Restaurants

-

AUD15,000 + GST (Australia), USD12,500 + GST (New Zealand)

Site dependent

Home Services/Product Deliveries

1

-

-

$75,000

WAY T A RE G A RE A S G N ISTI L ESS N SI A-Z U B R U YO TE O M O PR TO

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au

business franchise MAGAZINE 69

A-Z franchise directory

Aramex Aramex has been operating internationally for almost 40 years. In New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016.

The Aramex network across New Zealand and Australia now includes 28 regional franchises and over 1200 franchise partners.

We offer our franchise partners an awardwinning system, world-class technology,

Bridgestone Australia Bridgestone has retained the title of Australia’s Most Trusted Tyre Brand every year since 2014. Being associated with the industry’s strongest and most trusted brand through this proven and highly successful Franchise model gives you an immediate head start.

A core component of the success of Bridgestone Select is the ability to offer consumers a one-stop shop for all their tyre and automotive service needs. This allows our Franchisees to build a loyal customer following with regular engagement.

Owning a franchise should be about running a business for yourself, but not by yourself. The Bridgestone philosophy

CITY FARMERS DOGWASH Be part of the City Farmers Dogwash franchise system with all the support that comes with it, it allows you to concentrate on your business;

For more information contact: AUS: 1300 327 892 fso@aramex.com.au www.aramex.com.au NZ: 0508 692 726 recruitment@aramex.co.nz www.aramex.co.nz

is one of total support for our franchisees. Whether you are purchasing an existing franchise or starting with a new site, we are with you. It is our ongoing commitment. Our franchise fee of 3.5% is among the lowest in the industry, and unlike many other franchise models, we do not charge a separate marketing levy.

We are now seeking expressions of interest from prospective franchisees interested in joining the Bridgestone Select family. Couples are strongly encouraged to consider this opportunity to join the proven and highly successful Bridgestone Select network with a full 10-year Franchise term included. www.bridgestone.com.au/stores/franchise-recruitment

• Lowest franchisee fee in this market • Initial & ongoing training & support. Be part of a team of like-minded franchisees. We also have back-up equipment should you have a breakdown you can use to keep you working, including a spare van!

• Group marketing power to support your business

• Take a holiday knowing your fellow franchisees can help look after your customers when your away and they are still yours on your return

• Managed website including optimized search engine listing and adwords

• Group buying power for equipment and consumables saving you $ that no independent operator could ever receive.

• 24/7 call centre

• We use a van, not a cumbersome trailer. The hydrobath comes out of the van so the dog is washed in its yard and is more relaxed. The van is much easier to drive and reverse than a trailer too!

• Work your own hours

• Social media management and support, we can do it all for you • Lead generation • LARGE EXCLUSIVE TERRITORY – ALL LEADS COME TO YOU with NO COST PER LEAD FEE

For more information call Scott McIntosh on 0402 902 620 or visit www.cityfarmers.com.au/dogwash.

DECKSEAL

a continual flow of enquiries, repeat business and an overwhelming demand for our services, a DeckSeal franchise should not be missed.

DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals.

DeckSeal help homeowners and commercial clients around Australia, transform their outdoor living spaces by restoring old timber and preserving new timber. Low start up cost, mobile business and a proven established model – it’s the perfect opportunity to seal your future with a DeckSeal Franchise.

The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people will be entertaining at home and utilizing their outdoor areas. A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country.

Our franchisees love what they do. The satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing! We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and with

ELLA BACHÉ The Ella Baché philosophy of personalised skin care has been with them from the very beginning.

They were created by Madame Baché in Paris, 1936, a revolutionary cosmetic chemist who believed just as we are genetically different, the same holds true of our skin.

Her skincare philosophy was based on the belief that “because no two skins are alike”, every client’s skin is uniquely individual. Her immense passion for skin care has laid the foundations for who we are today.

They’ve carried forward Madame Baché’s philosophy of individual skin care, to provide skin diagnosis and personalised skin solutions so you get exactly what your skin needs to restore it to perfection. They

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training and support to help them to run their own rewarding business in their local communities.

DeckSeal currently has territories available in NSW, QLD, WA, SA and TAS. Our current franchisees are from all different employment backgrounds and possessed varied business capabilities, but all reap the rewards of owning a DeckSeal franchise.

If you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you.

Now is the time to buy into the home improvement market, so get 2021 back on track and contact us today – email admin@deckseal.com. au or call Danielle on 1800 332 525

now have over 140 locations nation-wide. Every employee you meet in these stores is a trained Ella Baché Skin Therapist, and carries on the Madame Baché philosophy into the future.

At Ella Baché, they’re committed to helping every individual feel confident in their skin. They do this by teaching them what their skin loves, using their expertise to create personalised, expert skin solutions for maximum results without the harm.

They’re innovative, established and trustworthy, and they want their brand to be customer focused, empowering and inclusive. Plus, they want to truly engage with their audience, whether they’re clients over 40, their new audience of women and men in their late 20s and early 30s, college students, or potential new franchisees. www.ellabache.com.au

Fernwood Women’s Health Clubs At Fernwood Fitness, we believe in a balanced lifestyle that includes an abundance of nourishment, exercise, wellness, good friends, and self-love. We’re the leaders in women’s health and fitness and have been since 1989.

Noticing the lack of spaces for women to train and exercise with confidence, Diana Williams – businesswoman, proud mother and weightlifting champion – opened the first Fernwood Women’s Health Club in Bendigo, Victoria in 1989. From one small club we have grown to more than 70 clubs Australia-wide and counting.

With both in-club and online programs dedicated to empowering women to shine in all aspects of their lives, we can ensure that every woman finds the health, fitness and wellness journey that matters to them.

Exclusive for women, our clubs are purpose-built for perfect balance. Think strength and weight training, state-of-the-art cardio

FRANCHISE READY FRANCHISE READY helps business owners scale and grow their business into a more valuable asset through franchising.

equipment, high-intensity exercise, and group fitness classes to suit every style. Whatever the reason a woman steps through our doors, we’re here to support and nourish her along every step of the way, achieving health and fitness goals together and smashing personal bests. Members are supported by experienced personal trainers, food and nutrition coaching, world-first wellness programs, and a community of empowered women – and we love it.

We support women both in and out of the gym with our memberexclusive online platform, Fernwood Pulse where members can access hundreds of nutritious recipes for all dietary requirements, at-home workouts, yoga flows, Pilates sessions and more.

Fernwood is the only health and fitness destination for Australian women of all ages, being the club of choice for 70,000 women across the country.

Get it all at Fernwood.

• Financial modelling for franchisees and the franchisor • Coordinate Marketing collateral - Style & Fit out guides, Advertising, Brochures, Prospectus

We have launched some of Australia’s fastest growing brands into the franchise sector, we have launched and supported more than 100 brands grow by becoming franchisors.

• Support through the documentation process with lawyers and Accountants

We assist our clients in developing a complete, successful franchise system, We:

• Complete site identification and lease negotiation of new locations

• Create the Strategic Plan

• We coach, mentor, and support emerging franchise brands and their key executives

• Develop all the collateral required - Operations & Training manuals, SOP’s, Launch programs • Complete franchise feasibility reports that include • Territory mapping • Competitor analysis

Gelatissimo Since opening in Sydney in 2002, Gelatissimo has been proudly bringing its flavour obsessed approach to gelato to every occasion.

Mixing the freshest and finest quality ingredients with traditional techniques, a splash of imagination and global inspiration, Gelatissimo serves experiences with a difference you can taste.

Home Caring Pty Ltd Proudly Australian owned, Home Caring provides professional and compassionate personalised care services in the home and community and is seeking franchisees with health experience who can build a solid financial future combining their local networks and the national marketing of the Home Caring and Dementia Caring brands.

We are seeking high achievers, who want to make a difference in the community by providing excellent quality of care to clients.

INXPRESS InXpress is one of the world’s largest logistics franchisors.

Our innovative proprietary shipping platform allows small to medium businesses to easily book and track their domestic and international shipments online, whist receiving local support from their freight consultant (franchisee). Our global buying power means that our franchisees can offer their customers great rates from a choice of world-class carriers such as DHL, TNT, Startrack and UPS. With 400+ franchises globally, operating in 14 countries, InXpress continues to grow its Australian footprint.

• Recruit Franchisees and Key Executives for the franchisor

• We have a business broking division that assist all business owners with sale of their business Franchise Ready is The One stop shop for everything franchising, over 100 brands with 100% success rate.

Quality ingredients and pure indulgence, made the Australian way. Gelatissimo is now available in 42 stores throughout Australia, and in 26 overseas locations including Singapore, Saudi Arabia, The Philippines – and most recently the US, with their inspired approach to everyone’s favourite Italian treat creating Gelatissimo moments, all over the world. https://gelatissimo.com.au/

The active franchisee partner manages the daily operation of the branch, sourcing new clients, ensuring existing clients’ needs are being met, recruiting and training care workers and managing a team of people.

A comprehensive training program, ongoing operational support and a full suite of cloud-based business management tools assist with the growth and success of your home care business.

Contact Bill Lockett for more information on: info@homecaringfranchise.com.au

A global leader with a proven franchise business model developed over 20 years, InXpress Australia is looking for motivated individuals, with a passion for business and sales, to join our thriving franchise network of freight consultants, with low investment and minimal risk.

You’ll benefit from comprehensive training and ongoing coaching, an automated user-friendly system and established carrier partnerships, all fully supported by our experienced operations, coaching and service support teams.

Phone: 1300 097 857 Email: sales.au@inxpress.com Website: www.inxpress.com.au

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A-Z franchise directory

Jim’s Cleaning Group Jim’s Cleaning for home and office cleaning, domestic and commercial cleaning. From windows to blinds, from cars to kitchens, from carpets to driveways, from factory floors to office floors – Jim’s Cleaning does it all. Jim’s Cleaning is Australia’s leading home and commercial cleaning service with services available in every state and our reputation is top class.

We cater for both home and business owners and

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle.

Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you scope to grow the business to a level that suits you.

KUMON EDUCATION In 1954, Toru Kumon, a high school maths teacher in Japan, found that his year two son had done poorly in a mathematics test. Slow, imprecise calculation skill was the reason.

This concerned Toru Kumon as a parent, and as a mathematics teacher. He had taught many high school students who struggled with mathematics for the same reason. So, he began to hand write worksheets so his son could practice calculations by himself for half an hour every day. Day after day, he carefully matched the content to his son’s improving ability. Soon, his son progressed beyond school grade level. By the end of primary six he could solve calculus equations.

Encouraged by his son’s progress, in 1958, Toru Kumon released his worksheet-based, home-study method.

Jim’s Cleaning is a national award winning company dedicated to cleaning Australian homes and businesses. We pride ourselves on our enthusiasm to perform and complete the best job possible for you.

Phone: 131-546 Email: admin@jimscleaning.net.au Website: www.jimscleaning.com.au

Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list.

We have selected opportunities around Australia so give us a call and come for a ride along.

For more information ph: 131546 or visit www.jimspoolcare.com.au

The most advanced students are extended and the least advanced supported. Each student makes progress at their own pace, not bound by age and school grade.

Kumon franchisees have the opportunity to build an exciting and worthwhile business that contributes to their local communities. Kumon is searching for potential franchisees with a strong desire to work with children and high regard for education. Proficiency in both mathematics and English, and an undergraduate degree is required. Business acumen, including strong communication and customer service skills will also help to run a successful business.

Become part of our global movement and provide the Kumon Mathematics and English programmes to children within your local community.

And today, more than 3.72 million students, in over 57 countries, study Kumon worksheets every day. There are more than 42,000 students studying with Kumon in Australia, each progressing according to ability.

For more information please contact Jaqueline Robles/Michael Susanto at: recruitment.vic@kumon.com.au https://www.kumoninstructors.com.au/Franchise

business franchise australia and new zealand

For more information call 03 9787 8077

A-Z Listings are a great way to promote your business,

speak to one of our Sales Executives or go to

giving you a presence within our publication and also

www.businessfranchiseaustralia.com.au or

the Business Franchise website.

www.businessfranchisenz.co.nz

LASER CLINICS AUSTRALIA Laser Clinics is the largest retail cosmetic clinic company globally, now with over 165 clinics across Australia, New Zealand, and the United Kingdom. Our successful 50/50 partnership has also won several franchising awards for this growth and innovation. With this unmatched scale comes unmatched experience.

No two of our clients are the same. Therefore, the entire Laser Clinics business is built around understanding our clients not just as a group of people, but as unique individuals. This understanding finds its way into all that we do, from staff training, new products, customer service and more.

Laser Clinics has a Medical Advisory Board made up of leading Dermatologists and a Medical Director who are at the forefront of innovation, new technology, as well as safety and ethical standards.

72 business franchise MAGAZINE

provide 6 specialist cleaning divisions to ensure that your home, car or commercial property is clean from top to bottom, inside and out.

(or +61 3 9787 8077 from outside of Australia) and

This expertise shapes all that we do in our clinics, with nothing going to our clients that hasn’t been quality controlled first and also influences the highest standard of training for our Franchisee’s, Therapists, Doctors and registered Nurses.

We also have a Nurse Council, to ensure that all Nursing Standards, codes and guidelines are adhered to.

Across all products categories we only use the highest quality supplier’s and the most advanced machines, with a dedicated team looking at new technology and product development to deliver the best results for our clients.

All our clinics use medical grade Candela lasers and were currently introducing CoolSculpting across the network, the worldwide leader in fat reduction . www.laserclinics.com.au/franchise-opportunities

mindchamps Have you ever wished you could make a difference through education?

Here’s an unique opportunity to be a part of the MindChamps movement and kick start your education business.

and Theatre. We are also the only organisation worldwide to work with Professor Emeritus Allan Snyder FRS, founder of the Centre for the Mind at the University of Sydney and the Australian National University.

Our long list of international awards speaks volumes for the quality and success of our education approach. Surveys conducted among parents show that the strength of our brand name is synonymous with solid scientific research, quality learning strategies and a caring child-centered environment.

Originally developed in Sydney and based on over two decades of research, our unique 3-Mind approach forms the foundation of our educational programmes in over 80 MindChamps Early Learning and Preschool centres across Australia, Singapore, the Philippines, Myanmar and Malaysia.

It’s time for Aussie kids to realise their full potential – it’s time for them to experience MindChamps!

As the only early learning organisation to develop education initiatives based on research, our programmes are backed by the work of world experts in Education, Neuroscience, Psychology

Phone: 1300 646 324 Email: tinat@mindchamps.org Web: au.mindchamps.org

My First Gym

for kids from 7 months to 15 years of age. At MFG, the Ethos is to Inspire Movement and the Mission is to be the Leader in Children’s Fitness, Internationally.

MyFirstGym (MFG) is a fitness and wellness franchise business, set up to serve children, families and communities through offering a wide range of classes & other unique products such as birthday parties, date nights, school holiday programs and more The MFG facilities and programs are designed to support physical activity and physical literacy

Ninedots Build Advocates Ninedots was founded in 2013 by Director Rebecca Hall, to provide a platform of support for buyers looking to build a new home or investment property. Pioneering the concept of a Build Advocate, Ninedots helps clients to navigate the often complex residential construction process with ease allowing for an optimal build outcome.

Operating from our purpose built national office in North Geelong for nearly 10 years, Ninedots have developed deep professional relationships with a wide range of builders, developers and partners. Leveraging these valued connections, Ninedots are able to provide tailored, cost effective and streamlined solutions to clients, providing ongoing support and backing to new home buyers.

PACK & SEND PACK & SEND is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide.

We service the Freight, Logistics and eCommerce Fulfilment Markets.

PAPPARICH The PappaRich story began with a simple idea: to create a modern version of the traditional coffee shops in Malaysia. We strive to provide our customers a taste of Malaysian culture and cuisine, whether through a plate of Nasi Lemak or a crunchy, buttery Roti Canai, all with a cup of Teh Tarik.

Our delicately crafted dishes never fail to deliver bursts of flavour and colour because we use only an authentic mix of herbs, spices and fresh produce, cooked according to traditional recipes. From the fiery sambal of the Nasi Lemak to the silky smooth Curry Laksa, from the

For more information contact: Dan Newton 0434 071 536 Dan@myfirstgym.com.au www.myfirstgym.com.au

With a combined experience of over 60 years across residential construction, investment acquisition, design and project management, the Ninedots team is uniquely placed to provide clients with the best new home build and property investment advice.

Having earned a place as a trusted brand in providing effective ‘build support’ services to home buyers and investors and due to demand for these services, Ninedots has now opened a second office/ first franchise in Adelaide, servicing Playford, Gawler, Barossa Valley and Mt Barker. Ninedots is expanding its business to industry expert, franchise partners Australia wide.

This Franchise opportunity would best suit residential building industry professionals or those with exceptional knowledge of the new home construction process. www.ninedots.com.au

With our ‘No Limits’ business model we can send & receive anything, anywhere.

We save customers Time, Trouble & Money.

Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

savoury Satay to the unforgettable Char Koay Teow, our food reflects the balance and harmony of the different cultures in Malaysia that have combined to give us the distinctive, unique taste of Malaysian cuisine.

With over 30 stores in Australia with the intention to grow further, PappaRich aims to deliver quality Malaysian food to all our customers, and to be a brand that is genuinely Malaysian.

For franchise enquiries contact Mitesh Krishna at: 03 9645 4667 business@papparich.net.au https://www.papparich.net.au

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A-Z franchise directory

RAMS RAMS is a recognised, iconic brand – we’ve helped hundreds of thousands of Australians buy their own home.

• Designate territory • Owned by Westpac, Australia’s oldest company • Ongoing training and development

RAMS is unique.

• Build your own successful and motivated team

Residential mortgages is all we do, which makes us experts at helping customers into their new home.

• Support your local community

• Build yourself a business for yourself but not by yourself

For franchise enquiries please email

• Strong upfront and trail commission

call 1800 616 082.

Right Choice Conveyancing

to handle the transaction. You commence your new franchise with revenue from Day 1.

Right Choice Conveyancing offers an opportunity for customer focused business-people to own their own business in the booming property marketing industry.

Franchisees do not need a background in law or conveyancing, as Right Choice provides not only full training, but will handle part of each property transfer on behalf of the franchisee, ensuring a smooth and accurate outcome for each client file.

• Enjoy the comraderie of a large RAMS family franchising@rams.com.au or

This business is online based and all transfers are handled using the industry standard software platform, PEXA. You can commence working from home and later move into an office or shop when you are ready.

The franchisor is at hand to assist and guide you at every step and with every client file, so you are never on your own.

To get you started, Right Choice Conveyancing provides a portfolio of current clients ready for you

info@rightchoice.com.au www.rightchoice.com.au

ROLL’D

Why us

Roll’d offers Vietnamese street food, with a modern Australian twist.

With over 125 locations and plans for an international location this year, we aim to enrich lives by bringing memorable family food to the world. Food is everything in our family. It’s what we laugh over, cry over, fight over and have done since we were kids. Everything worth sharing has always been done over the dinner table, and through Roll’d it’s now our mission to share the things that matter through great food and even better memories. We’re not shy in saying we have big dreams. We have led the way in bringing Vietnamese food to the masses, making it a popular dining option in Australia, with flavours that are as vibrant as the bustling streets of Saigon.

RYCO 24•7 If you are looking for a business opportunity that offers incredible job satisfaction and the potential for high rewards, a RYCO 24•7 Franchise business is the right fit for you.

RYCO 24•7 franchisees can start with one van, with the ability to expand to offer multiple service vans.

Senior Helpers Home care is in a growth phase at the moment and has a strong future. The Senior Helpers network is growing nationally, offering families and business partners a great future. Our franchise owners manage a team of support staff who provide in-home support to older adults and adults with disabilities.

As a franchise owner, you get the best of both worlds – employing great people to provide

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• Powerful online and TV presence

Roll’d is one of few genuine family businesses and our proven system, know-how, goodwill and reputation will allow you to create your own success, whilst upholding the brand. Franchising allows you to be in business for yourself, not by yourself. Last year we served over over 6 million hungry customers!

Our established network means that you will always have the support of our team and our strengths make us a truly unique franchise. We have the buying power to create a more efficient supply chain. Our network also creates positive competitive environments that encourage our leaders to excel and succeed.

For franchising enquiries email franchise@rolld.com.au or call 0477 778 816 www.rolld.com.au

As a RYCO 24•7 Franchise Operator, you can also grow your business into a full RYCO Service Centre which offers over-the-counter service as an added level of support for your fleet of vans.

For more information contact: 1300 111 247 sales@RYCO247.com Website: www.RYCO247.com

services to those who really appreciate their work AND you get to build an investment in your own business and become your own boss.

Senior Helpers have unique international programs that will put you ahead of the competition – dementia services, Parkinson’s Disease support and our newest program, Successful Ageing.

For more information contact: Dr Leonie Williams Phone: 03 6333 4575 Email: lwilliams@seniorhelpers.com.au Website: www.seniorhelpers.com.au

SNAP-ON TOOLS Snap-on Tools Australia & New Zealand leads the way in innovation to providing technicians, engineers and other professional tool users the gold standard in tools, tool storage, equipment, diagnostics, repairs information and management systems.

Snap-on Tools continues to grow and perform with a network of over 180 franchisees across Australia and New Zealand.

speed queen

We are a complete retail mobile showroom that brings high quality tools and equipment to customers at their place of work. Our highly targeted marketing techniques promotes our Snap-on Tools brand so it reaches your customers. Each month, we develop specials to give customers a reason to buy immediately.

With extensive training and ongoing support, Join the world’s largest tool franchise and drive your own success www.snapontools.com.au

Owners of Speed Queen laundromats enjoy true passive income.

They earn while they travel, go fishing, spend time with family…

All you need to do is to find a great location (we’ll even tell you exactly what to look for) and then we will help you do the rest.

Laundromat owners come from all walks of life… real estate agents, CFO’s, bakery or dairy owners.

We provide a total turn-key service, from scoping to design, project management and build.

Your required investment depends on the size of your laundry – but around $75k is the starting point.

Our equipment is the world standard for quality – it is tough as.

Our cashless payment solution, auto timed doors, video security systems and remote machine control means you never have to visit your site.

We’ve helped hundreds of people achieve their dream lifestyle – earning a passive income. Get in touch to find out how we can make that happen for you.

Everything can be managed remotely.

Our laundromats deliver an excellent return on investment (ROI).

You simply won’t find another opportunity this good.

SUBWAY SYSTEMS AUSTRALIA PTY LTD Subway® offers a fresh alternative to traditional fast food.

Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily.

Wheelie Hot Wood Wheelie Hot Wood is a firewood sales and distribution business. A unique feature of this business is the way firewood (clean, dry, split and packaged firewood and kindling) is delivered to customers in specially marked wheelie bins.

Customers order online, pay in advance and their order is delivered to their home or business efficiently without any need for face to face contact with the customer.

The franchisee receives bulk firewood from the franchisor, pre-cut and split. They then pack each wheelie bin and

For more information contact: Mark Easton Phone: 1 800 30 40 30 Email: sales@andrewbarton.com.au Website: sqcommercial.com.au/turn-key-business

With more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range.

For franchise inquiries, please contact Michelle Milne at 1800 630 355 or australia_development@subway.com. *based on number of restaurants.

deliver the bin by trailer to the customer, taking the empty one back to be refilled.

This is an ideal add-on business for people already in a similar business such has home deliveries, garden care or related products. Being seasonal its busiest time is winter, but this is now expanding to be year-round with commercial customers ordering wood for cooking ovens like pizza shops, restaurants and also for customers who have BBQ’s and fire-pits year-round 1300 58 59 60 info@wheeliehotwood.com.au www.wheeliehotwood.com.au

business franchise australia and new zealand

For more information call 03 9787 8077

A-Z Listings are a great way to promote your business,

speak to one of our Sales Executives or go to

giving you a presence within our publication and also

www.businessfranchiseaustralia.com.au or

the Business Franchise website.

www.businessfranchisenz.co.nz

(or +61 3 9787 8077 from outside of Australia) and

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SPEED QUEEN LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.

If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

sqcommercial.com.au/turn-key-business sqcommercial.com.au/turn-key-business

sqcommercial.com.au/franchise

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