T h e
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f r a n c h i s e e s VOL 10 ISSUE 05 july/aug 2016
AUSTRALIA and NEW ZEALAND
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I’ve been a store manager at Hairhouse Warehouse for ďŹ ve years. Hairhouse Warehouse is now helping me to purchase my own store Melissa Sciberras Hairhouse Warehouse Mt Druitt
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Joanne Tuffy | Editor Busiiness franchise magazine
BUSINESS FRANCHISE
“An investment in knowledge pays the best interest.” - Benjamin Franklin
AUSTRALIA and new zealand VOLUME 10 ISSUE 5, july / august 2016 publisher: Colin Bradbury.
Researching which franchise system to buy into can be a daunting task and Business Franchise Australia and New Zealand magazine is here to help you. As always, the magazine has page after page of sound advice from our stable of expert writers including lawyers, bankers, consultants and other franchising specialists. As a potential franchisee, you are always being advised to ‘Do your Due Diligence’ before entering into a franchise agreement. What does this mean? On page 22 we have Blake Palmer from Baybridge Lawyers explain what you need to look out for when buying your franchise. This issue also includes advice from Dr Michael Schaper at the Australian Competition and Consumer Commission (page 56) who writes that only 35 per cent of current franchisees consult with an accountant, lawyer or financial adviser prior to purchase and highlights the wide array of preentry education, information and resources available to you to avoid problems down the track.
Also inside this bumper issue, we feature ‘Investing in your future’. This includes expert advice from Bruce Billson, newly-appointed Executive Chair of the Franchise Council of Australia, (page 44) who is passionate about the continuing success of franchising within Australia. If you are in the very early stages of researching a franchise system to buy, a great place to start is to meet face-to-face with the franchisors themselves, some of whom are showcased within the feature. With two Franchise Expo’s taking place; Brisbane in July and Melbourne in August; there’s a great opportunity to do this, as well as meeting a wide range of experts from the franchising industry to help you on your way. Full details can be found on page 91, along with details of how to register for free tickets, using BFM as the code word. Make sure you stop by the Business Franchise Australia and New Zealand stand to pick up more invaluable advice and information. Joanne Tuffy Editor
colin@cgbpublishing.com EDITOR: Joanne Tuffy. editor@cgbpublishing.com.au SALES DIRECTOR: Vikki Bradbury. vikki@cgbpublishing.com SALES & marketing manager: Kathleen Lennox. kathleen@cgbpublishing.com.au PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: Renee Gould. accounts@cgbpublishing.com.au DESIGN: Jejak Graphics (03) 8790 8006 COVER IMAGE: V.I.P. home cleaning TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au
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The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.
contents
july / august 2016
On the Cover 10
Cover Story:
V.I.P Home Cleaning: A business where lifestyle comes first
60 How to find your perfect franchise
12
James Young, DC STRATEGY FRANCHISE RECRUITMENT
41
Feature: Invest in your Future
In Every Issue 6
14
What’s New!
Announcements from the industry
16
Franchise Association of New Zealand 2016 Conference
41
Feature: Invest in your Future
98
Behind the Headlines Jason Gehrke, Franchise Advisory Centre
102 Professional Services Listings 104 Listings 106 A-Z Directory
22
Profiles 14
The Jolly Miller Café
26 National Franchise Insurance Brokers 32 First Class Accounts 54 National Drones 58 Franchising Expo
37
74
Rent with Style
80 Lenard’s Chicken 96 Leadership Management Australasia
Snapshot 48 Pizza Temptations
76
also in this issue:
Expert Advice 12
7-Eleven................................................................ 79, 106 Aircoat Australia. ............................................. 49, 106
Did you choose your business or did your business choose you?
Appliance Tagging Services. ............................106
Belinda Bow, GREEN CHILLI MARKETING
Beaurepaires..................................................... 63, 106
22 Entering into a Franchise Agreement Blake Palmer, BAYBRIDGE LAWYERS
BK’s Takeaway................................................. 85, 107
44 Franchising: An investment in your future Bruce Billson, FRANCHISE COUNCIL OF AUSTRALIA
Cashflow It..................................................................... 53
56 A Head Start Dr Michael Schaper, ACCC
Clean Green Strata......................................... 91, 107
Chem-Dry. ......................................................107, OBC
Domino’s............................................................... 31, 107
68 Avoiding the traps – Tips to avoid common mistakes Steve Seddon, WESTPAC 86 A passion for business? You’re never too young to start! FC BUSINESS SOLUTIONS
Franchisor in Depth
Dream Doors Australia......................................... 108 Dream Doors New Zealand. .............................108 FC Business Solutions............................................21
28
First Class Capital. ....................................... 101, 109 GroutPro. ......................................................................109 Hairhouse Warehouse..................................... 2, 110
28 Ecomist Australia
Harman’s Lawyers.................................................. 102
34 Fasta Pasta
Home Sorted!............................................................ 110 Hypoxi Australia........................................................ 110
50 Jim’s Antennas
Ivan Poole Lawyers................................................ 102
64 Thermawood
Just Cuts™...................................................................111
76 Jim’s Pool Care
Krneta Building Surveyors. ....................... 93, 102
82 Crema Espresso
La Porchetta....................................................... 95, 111 Little Kickers & Little Rugby Australia.......... 112
Franchisee In Action 18
Fastway Couriers
34
Marsh & Maher. ........................................................ 102 MSI Taylor Business Services Pty Ltd...........47 National Franchise Convention 2016..............25 Scrooz............................................................................ 112
Focus
Snap-on Tools................................................... 89, 113
37 9Round/Snap Fitness
Sportzing Court Care Services............... 42, 113
71
Spray Pave Australia.............................................. 113
Sport Star Academy
Snooze................................................................ 113, IBC
Steve Costi’s Famous Fish......................... 99, 114
Have your say
The Franchise Whisperer......................................... 1
70 Finding the Holy Grail: A flexible work/life balance Graham Gibson, Bedshed
Theobroma Lounges, Pavilions, Bars......... 114
92 Can you “prove” that your business is ready for franchising growth? Griffith University
V.I.P. Home Services Fencing & Home Maintenance............................................................... 115
The Interface Financial Group.......................... 114
Top Snap...............................................................67, 115
Xpresso Mobile Café............................................. 115
what’snew! REAL ITALIAN lands in NSW Rozzi’s expansion continues with the announcement of their latest Master Franchise Operator. As part of their ongoing store roll out along the Eastern Sea Board Rozzi’s has announced the signing of a Master Franchise Agreement with seasoned Food & Beverage Operator and former COO of Mad Mex, Fabian Rebelo for the NSW territory. Rozzi’s Director Dean Salomone states, “With Fabian’s extensive food and beverage background, it’s a testament to our business model that someone of his calibre and experience has invested into our group and we could not be any more delighted. It is a very exciting time for us.” Rebelo adds, “We see significant gaps in the market place for contemporary and authentic food offering such as Rozzi’s. I’m very excited to bring this modern casual dining model to NSW and will be announcing our new locations shortly.”
Regional hub joins the Hairhouse Warehouse family The wait is over for Shepparton residents, who can now join the growing throng of Australians enjoying The Power of Good Hair without having to travel or rely on online purchasing. Husband and wife team, Jason and Cherie Moore, have opened Shepparton’s very first Hairhouse Warehouse store, and they couldn’t be more excited. “The Group is expanding and adding new stores right across the country,” says Jason, a boilermaker by trade. “There is so much opportunity for growth in this area! If we hadn’t opened a Hairhouse Warehouse store in Shepparton, it was only a matter of time before somebody else did.” Like many regional hubs, Shepparton has long been crying out for the quality and variety of hair and beauty products available in major cities. As the surrounding towns grow, more and more people flock to Shepparton for their
6 Business Franchise Australia and New Zealand
retail needs. “We believe everyone deserves access to The Power of Good hair – not just people who live in major cities,” says the brand’s Franchise Development Manager, Peter Fiasco. The Moores had previous franchise experience with another brand, until a Hairhouse Warehouse franchisee recommended the nationally renowned brand to them. “I love that Hairhouse Warehouse is a national brand,” Cherie says. “People actually ask where the closest Hairhouse Warehouse store is. Having recognition in the major cities gives people confidence in the brand name.” A hairdresser by trade, Cherie loves the working atmosphere of the retail store, and feels that having an in-store salon will enhance the service they can offer. Meanwhile, Jason will run the behind-the-scenes aspects of the business.
Quest St Leonards to donate $25,000 to Royal North Shore Hospital’s Kolling Foundation during the year, encouraging guests to donate. Quest St Leonards Franchisees, Brent Howard and Ann Crowhurst, emphasised their commitment to supporting the work of the Kolling Foundation, which plays such a vital role both in the local community and nationally – supporting 1 in every 20 Australians at some stage during their lifetime.
Quest St Leonards has officially announced its exclusive charity partnership – Heart of the Community Campaign – with the Kolling Foundation, committing to donate a total of $25,000 over the next year to the Royal North Shore Hospital (RNSH)’s fundraising body.
Supporting life-saving medical research, Quest St Leonards will make an initial donation of $5,000 to the Foundation followed by $1 per room night sold for the next twelve months.
“Ann and I want to make a lasting contribution to the work of the Kolling Foundation and RNSH. We knew the $5,000 upfront donation would be greatly appreciated however decided to make an ongoing commitment of $1 per room night sold for the next year. What seems like a nominal amount will actually add up to quite a sum over twelve months,” Mr Howard said “We are impressed with the work of the Kolling Foundation and hope to inspire other businesses in the community to show their support for this vital service.” Julie McDonald, Kolling Foundation CEO expressed her sincere gratitude for the ongoing commitment and support from Quest St Leonards.
In addition, the property has provided a prize of weekend accommodation for the Foundation to auction off, and will also promote its various fundraising campaigns
“We are overwhelmed with gratitude for the generosity shown by Brent Ann and the entire team at Quest St Leonards and Quest Apartment Hotels.”
to fit the specific needs of your franchise model. Avoiding the ‘one size fits all’ solution completely.
solid reputation with a track record of success in developing franchise business models.
AUSTRALIA’S FRIENDLIEST FRANCHISE RECRUITMENT SPECIALIST The Franchise Whisperer is a Melbourne based franchise consultancy that specialises in all aspects of Franchise Recruitment. CEO Karen Wren explains, “Finding franchisees who fit your franchise can be a frustrating, complex process. But it need not be. “The Franchise Whisperer has the knowledge, experience and marketing know-how to help you recruit only the right people. We find them by tailoring our ‘ideal franchisee criteria’
“We bring our lifetime of experience in retail and franchising in the Australian marketplace into play, every time we help someone achieve their franchise dream. Our hands on approach and our commitment to provide the friendliest Franchise Recruitment service and honest, ethical, focused and fearless advice on all aspects of franchising, has helped us gain a
“We are looking for solid ethical franchise models that might need our services… “We are just a phone call away to start the next part of your journey.” Karen Wren 0419 155 758 Steve Wren 0433 288 373 info@franchisewhisperer.com www.franchisewhisperer.com
Business Franchise Australia and New Zealand 7
what’snew! JUST CUTS™ RAISES $21,600 FOR THE ROYAL FLYING DOCTOR SERVICE The Just Cuts™ team were joined by brand ambassador Grant Denyer, members of the Narrabri community, Royal Flying Doctor Service of Australia representatives and participants of the Outback Car Trek at the annual Cut-A-Rama event. Crowds packed the local Crossroads Hotel for the event, which raised $21,600 for the Royal Flying Doctor Service of Australia, surpassing the 2015 record of $15,000. Cut-A-Rama is the kick-off event to the Outback Car Trek, held the night before the official trek commences. Eight Just Cuts™ Stylists from all over Australia helped Outback Car Trek drivers create wild hair styles and colours to sport during their week-long trek. “I’ve been involved with Just Cuts since 1999, the year they started supporting both the Royal Flying Doctor Service and my fledgling racing car career. I became a brand ambassador for them this year and am thrilled that I could be part of this amazing event. We had a huge turn out and it was hilarious to pit mate against mate in support of such a worthy case,” said Grant. “This was the 18th Cut-A-Rama event that we’ve put on. We’re so
proud to be able to support a charity that impacts the lives of so many people across Australia who wouldn’t ordinarily have that kind of medical and emergency support”, says Denis McFadden, CEO and founder of Just Cuts™ and dedicated Outback Car Trek trekker. Cut-A-Rama is just one small part of the brand’s ongoing commitment to the Royal Flying Doctor Service of Australia. Every Just Cuts™ salon in Australia receives a donation box for the charity, with Clients, Team Members and Owners alike donating their loose change to the cause all year round. Since first partnering with the Royal Flying Doctor Service in 1998, Just Cuts™ has raised over $400,000.
Dymocks Chadstone opens a new chapter in books Australia’s leading bookseller Dymocks recently celebrated the opening of its brand new store at Chadstone Shopping Centre, Melbourne’s largest premium shopping location. The Chadstone store is the first to open in a new location in Victoria in four years and the fifth store for Franchise Owners Michelle Lee and John Brock. Dymocks now has 17 stores across Victoria. Designed for the 21st century, the space has been transformed into a luxury retail store, with sleek bookshelves, a modern light-filled interior and an elegant, waved ceiling designed to look like an open book. Delighted with the look Michelle says, “The store looks fantastic and will become a destination zone for Chadstone booklovers. It’s designed as a vibrant, welcoming space for customers to mingle and browse the shelves. Dymocks is constantly evolving its store design to keep pace with today’s customer.” The innovative design extends to the front window, with interactive digital display screens which can be updated instantly to promote new releases, in-store events and special offers. The opening of the Chadstone store builds an even stronger presence for Dymocks in Victoria. “We’re excited to expand our retail presence
8 Business Franchise Australia and New Zealand
in Melbourne and look forward to offering the service, range and value that the well-read team of Dymocks prides itself on delivering,” Ms Lee said. Customers are obviously impressed as first day sales exceeded all expectations. Ms Lee says the strong sales and positive customer feedback “reflects a strong resurgence back to the physical book, with sales of e-books and e-readers in steady decline.” The future of bookselling in Australia is extremely positive. “Book sales continue to rise with Dymocks reporting strong sales growth over the last two years. These buoyant sales reflect Australians continued love of reading,” Ms Lee said. “We pride ourselves on setting the standard in bookselling and our progressive retail approach has ensured our business success to this day,” she commented.
From organising Expos to traditional sailing Persistence and patience are two attributes Tim Collett brings to both his business life, and his other love – sailing. The Managing Director of Specialised Events for six years, we see Tim’s work in the success being enjoyed at the various franchise expos around the country. Working closely with Fiona Stacey, they have made the franchise expos a regular event for both franchisors and potential franchisees. A sailor as a teenager, Tim combined his work and passion for many years, working as the Store Manager in a yachting store whilst still at University. From there he went into the exhibition business, with a small break working in an Agribusiness. His first expo working for Australian Exhibition Services was the Brisbane Franchise Expo 25 years ago – with Fiona Stacey. Starting Specialised Events in 2010, Tim launched a popular food show and then
acquired the franchising exhibitions from Diversified. It was obvious the show needed some passion, new ideas and investment to make it great again. He was fortunate to have Fiona come out of retirement and it has been wonderful to watch the show blossom with some exciting developments to come in the next few years. When not organising Expos, Tim turns to his other passion – sailing. Six years ago he was invited to sail a couta boat and he was immediately taken by these classic wooden sailing boats and the Sorrento sailing club where they live. He now steers a beautiful old wooden, traditionally built Couta boat – called Fiona! Tim is one of the leading sailors at the Sorrento Sailing and Couta Boat Club (SSCBC), on the Mornington Peninsula, VIC. It’s a family affair and feels he is very lucky to have his daughter also sailing at the club in her own dinghy.
Article supplied by Peter Buckingham
Your dream business could be waiting… There are plenty of business ideas to motivate and inspire at the Franchising & Business Opportunities Expo, on in Brisbane in July and Melbourne in August. Both Expos will showcase a wide range of local, national and multinational franchises, and will also host a variety of business experts and support organisations to assist people who may be pondering the ins and outs of becoming their own boss. “Attending the Expo in Brisbane or Melbourne is a great way to investigate franchising options and learn more about this exciting and dynamic sector,” says Exhibition Manager Fiona Stacey. The Melbourne Franchising & Business Opportunities Expo is traditionally the biggest of the year, and will once again be a highlight of the Victorian Small Business Festival. Meanwhile there will be plenty of buzz in Brisbane, with new concepts to see and motivating presentations from seminar speakers. A feature of the Brisbane show will be a rock climbing installation by Base Zero next to the café at Brisbane Exhibition Centre. Wade Morse from Base Zero says kids (aged four years and over) are welcome to climb the rock wall fully supervised while their parents meet with franchisors and advisors in the café. A popular feature of the Franchising & Business Opportunities Expo is the seminar series, which once again will bring together a wide range of experts and successful businesspeople. John O’Brien, CEO of Poolwerx, and Clark Rubber’s MD Chris Malcolm will give keynote presentations. Brisbane 23-24 July at Brisbane Convention & Exhibition Centre Melbourne 26-28 August at Melbourne Exhibition Centre See Wade Morse (far right) and the team from new franchising concept Base Zero at the Brisbane show
Reader offer: register for FREE at franchisingexpo.com.au with promo code BFM.
Business Franchise Australia and New Zealand 9
c ov er sto ry: V.I.P. Ho m e C l e a n i n g
A business where lifestyle comes first “Deciding to take the leap from employment to business owner was a huge decision for Simon. Going from the stability and security of having a job to deciding to be in charge of his future was both exciting and daunting.”
franchisees benefit by being part of a brand that has been built over three decades. A V.I.P. franchise is an opportunity to have a business that provides balance with the back up support needed to help a business grow and thrive. Still a family owned business, V.I.P. prides itself on ensuring that customer satisfaction is number one. It is V.I.P.’s training program that ensures franchisees are ready to hit the ground running when they start in their franchise. “The training I received was thorough, comprehensive and put me in a strong position for when I took the reins of owning my own business. Being able to spend time on the ground with a franchisee allowed me to have real life, tangible training in what I would be dealing with in my own business,” said Simon.
A recent finalist in the Franchise Council of Australia’s Excellence in Franchising Awards, Queensland V.I.P. Home Cleaning franchisee, Simon Moodie proves that balance and lifestyle are possible as a successful business owner.
Recognised for his achievements in his business, Simon’s success shows that he has been able to achieve his personal and business goals while building and maintaining a strong and stable business. Being the first company to franchise in home services and the third company to franchise in Australia, V.I.P. Home Services has been helping people make the switch to being a business owner for over 35 years. Looking after the cleaning and lawns and gardens needs of customers across Australia and New Zealand, V.I.P. Home Services
10 Business Franchise Australia and New Zealand
V.I.P. Home Cleaning franchisee, Simon Moodie is proof that hard work, determination and perseverance along with the training and support that comes along with being part of a successful franchise brand, work together to achieve personal and business success. “The things I like the most about having my own V.I.P. franchise is that I don’t work in the same place each and every day. My location changes with every job. There’s no getting stuck at a desk with what I do. The best bit though would be getting to see the results of my hard work at the end of every job – it’s incredibly rewarding.
“The great thing about Simon’s story is that he has achieved a fantastic level of business success while maintaining his goal of having a balanced lifestyle for his family,” said V.I.P. Founder Bill Vis.
“Having my V.I.P. franchise has enabled me to achieve key milestones in my business. When I started my V.I.P. franchise my first goal was in the first 12 months to earn more than what I was earning in my previous job; which I achieved in the first 11 months of my business,” said Simon.
Having been built over 35 years, the V.I.P. brand is strong and maintains its place in the market through a comprehensive marketing campaign which has a strong digital focus.
“I also wanted to work towards buying our family home and with our V.I.P. Home Cleaning franchise this was possible. We were able to save a deposit and have now purchased our own home.
In a competitive market, it is ensuring that there is strong marketing and branding at national, state and local levels that is key to driving customer engagement.
“I joined V.I.P. so that I could spend more time with my growing family. I wanted my wife, Ange, to be able to stay at home with our children. When Ange stopped working we lost her income and I wanted my business to be able to cover this lost income as well. I was thrilled that the business was able to achieve this - the success of my business has exceeded our expectations. “It’s the flexibility of having my own business that has enabled me to fulfil my personal goals which have included helping people in need. That has only added to my experience as a V.I.P. franchisee being even more satisfying than expected. I have been to India three times to help people in need. I find this work incredibly rewarding and am thrilled that my franchise has enabled me to fulfil my goals on a personal and professional level,’ said Simon. Deciding to take the leap from employment to business owner was a huge decision for Simon. Going from the stability and security of having a job to deciding to be in charge of his future was both exciting and daunting. It’s the level of support that V.I.P. franchisees receive that is the key to owning a successful V.I.P. franchise. With support at local, state and national levels, franchisees have access to the skills and resources needed to ensure their business succeeds in a competitive market. “From the moment I started my franchise I knew that I had to make the most of being part of such a strong brand,” said Simon.
Assisting franchisees with local area marketing support ensures V.I.P. franchisees become the face of V.I.P. in their local area.
As Simon has illustrated, the key to building and maintaining a successful business relies on having a commitment to providing outstanding customer service. “My business has grown from word of mouth referrals. If my customers aren’t happy then they won’t refer work to my business. Without a commitment to customer service my business would suffer. I really consider customer service a local area marketing initiative as it has such a powerful effect on my business,” said Simon. Having built the business to a level where Simon now employs staff, Simon is able to both manage the business and still provide services to his customers. This is something Simon feels is the key to ensuring his customers are happy with the services he provides. Being a V.I.P. Home Services franchisee provides opportunities to be a trainer and support person to other franchisees. “It’s through my V.I.P. franchise that I am also an Area Manager for V.I.P. which involves me training new franchisees. I also take prospective franchisees out for a ‘Day In The Field’ so that they have the opportunity to spend time with a franchisee; to know exactly what it’s like to be a franchisee with V.I.P. “I enjoy staying in touch with the franchisees that start with me because I remember what it’s like at the beginning. It’s exciting, overwhelming and rewarding all at the same
Bill Vis | Founder | V.I.P. Home services
time. That’s the great thing about being with V.I.P. It’s the network of franchisees that you can access and work with – knowing there is support from fellow franchisees is incredibly valuable,” said Simon. Simon is a fantastic example of how making the switch and owning a business can be the key to achieving personal and professional goals. “The great thing about Simon’s story is that he has achieved a fantastic level of business success while maintaining his goal of having a balanced lifestyle for his family,” said V.I.P. Founder Bill Vis. “It’s great to see Simon’s hard work and success rewarded with his nomination in the Excellence in Franchising Awards. “It’s these success stories that remind me of why I started the company over three decades ago. Knowing that what we do helps to make a difference in people’s lives reminds myself and the V.I.P. team that what we do has a positive impact on people’s lives,” said Bill. If, like Simon, you are interested in finding out more about running your own franchise business or would like to spend some time with an experienced franchisee, simply contact V.I.P. today. 13 26 13 www.viphomeservices.com.au
Business Franchise Australia and New Zealand 11
e x pert a dv i c e
Did you choose your business or did your business choose you?
When someone considers owning a franchise, many think about what they might be good at or perhaps what might make them the most money quickly. But here is another angle to consider: What about looking at what you want from your life first? What if you took into account the lifestyle you want to create? Starting a business can be incredibly tough and it’s difficult to determine what the end result might look like in terms of your lifestyle. But if you start with an idea of what you want your life to look like, you can work backwards to determine what sort of work will fit your present and your future.
Set intentions for your life Start with setting your intentions of what you want to create. Here are a few questions to get you thinking: • Do you want to continue studying? • Do you invest time in your health? • Do you want to be able to pick your kids up from school? • Do you need to work around your partner’s career? • Do you want to be able to see your kids at the school carnival?
12 Business Franchise Australia and New Zealand
• Do you want to spend more time with your partner? • Do you have relatives that you need to care for? • Do you want to invest time in developing you? • Do you want to take time nurturing you? • Do you plan on living in a very different location in the future? There aren’t any right or wrong answers, but by defining what you want from your life, it can help you work out what type of business would best suit you. And even if you already own a franchise, by coming back to this list, you can look at tweaking your role to enable you to enjoy and focus on what you want.
What to ask when choosing your franchise If you’re looking at buying a franchise or starting a business, don’t just look at the bottom line. Look at some other aspects that you may not have considered: • What are the hours of trade? • Do you need to work additional hours outside of this? • What role will you have? • What skills do you need? • Is it possible to outsource some of the tasks? • Can you bring in a partner to job-share the role? • Can you choose how you run the business or is it a non-negotiable? • What is provided to you to run the business? • What do you need to develop yourself? • If you need to undertake your own business development or marketing, do you know what you have to do? • Do you have the freedom to hire your own staff? • Is there clear guidance or training on each part of running the business? Once you have an understanding of the expectations, you can then determine whether the franchise could be a good fit for you and potentially your family.
I already have a franchise. How can I make it fit with my life? So what happens if you already own a franchise but your current situation isn’t working for you or isn’t how you want it to look in the future? What can you do to improve your work/life path?
“By defining what you want from your life, it can help you work out what type of business would best suit you.” Belinda Bow | Founder | Green Chilli Marketing & Green Chilli Marketing Franchise
To start, evaluate your intentions and what life you want to create, and then think about these ideas: • Look at what you currently do. • Determine what you like to do. • Determine what you are less happy doing. • Look at outsourcing some of the basic elements of the business. This could include bookkeeping, cleaning, website development etc. • Set your own hours – rather than staying at work until everything is done, work out what can be feasibly completed in your chosen hours. • Grab a day planner (I use Quill) and put everything in that you want to achieve for the day but then prioritise and identify the top three things that you want accomplished that day – it really works. • At the end of the day, transfer things you haven’t completed to the next days planner – start with a clean slate. • Consider getting an online project management tool to help manage the larger projects – I like Asana but there are loads out there. This can help you to breakdown the larger tasks and allocate the different elements to your team • Think about hiring a Personal Assistant. Obviously this can depend on funds, but even hiring someone for a few days a week can make a massive difference to the bits and pieces that you rarely get a chance to address.
Why does it matter? We spend so much time working and we seem to be getting busier and busier. It feels as though we get up in the morning, speed through life and then fall down in a heap at the end of the day. I know for me, when I really stopped and determined what I wanted my path to look like, my everyday changed. It was as though I was on a really fast rollercoaster and exhaustion at the end of each day and week was the only answer. Please know, that choosing your life first
“Being a franchisee owner has so many benefits. But if it isn’t contributing to the work/life path that you want, the negatives can start to outweigh the benefits.” is not an easy task, nor is it one that takes a few minutes to work out. And secondly, making changes in your work life is really, really difficult. But what I also know is that by choosing to make some changes that help you to spend time doing things that you love (and that can be a simple as stopping to read a magazine), your life and your attitude can improve dramatically. I guess there is another way to look at this too… If you think about what your life looks like in 12 months’ time, or even six months, are you ok with what you see? Are you ok that you missed an important event or are you ok that you neglected your health? If the answer is no, maybe you need to reconsider your path. Being a franchisee owner has so many benefits. But if it isn’t contributing to the work/life path that you want, the negatives can start to outweigh the benefits. So take a little time to be proactive so that your franchise serves your desired lifestyle – and not the other way around. Belinda Bow founded Green Chilli Marketing in 2008, recently launched it as Australia’s first marketing franchise opportunity and is proof of how it has given her the life she wants. Green Chilli Marketing Franchise is the only Australian franchise giving professionals the opportunity to work with a successful, established marketing brand and a business framework to make their own. www.greenchillimarketing.com.au/franchise/
Business Franchise Australia and New Zealand 13
pr o fi l e : T h e J o l ly M i l l er Ca f é
A Jolly way to franchise royalty free! business, and we treat everyone engaged with our cafés as part of our family.
WHAT DO YOU GET? Those who opt to franchise with The Jolly Miller Café will receive: • Fresh and delicious food baked by us and loved by our customers; • The recognised and loved Jolly Miller Café brand; • A franchise brand that doesn’t charge royalties; • A menu of fine food, refreshing drinks and exclusive coffee; • A personal Business Development Manager; • A comprehensive set-up plan and business training;
OUR SIGNATURE PRODUCTS
When you become a Jolly Miller Café franchisee, you’ll be joining a tradition of quality food and service from a family run business. WHO ARE WE? The Jolly Miller story began in the early 1990s with a humble bakery patisserie in the small country town of Gisborne in Victoria’s Macedon Ranges. The word soon spread and we now have cafés across the state offering quality barista coffee and wholesome food.
IT’S ALL BAKED FRESH! The Jolly Miller Café’s genuine commitment to quality means we take no shortcuts in our state-of-the-art central kitchen, using only the finest ingredients to deliver delicious, freshly baked products to all our stores. This, combined with our exclusive coffee blend, vast array of menu options and great service, is the reason why our customers keep coming back.
The Jolly Miller Café serves only our exclusive coffee blend, which has been roasted just for us! Our coffee beans are sourced from the highland plantations of Central America and Africa and served right to your table. Uniquely blended to provide a luxurious texture of dark cocoa, combined with hints of fresh butter, vanilla and a maple syrup honey finish, our blend is sure to bring you a great coffee experience. Our new range of decadent Supershakes and colourful smoothies have also turned heads, drawing in local crowds and separating The Jolly Miller Café from our competitors. Our gourmet breakfast and lunch menu is prepared using the freshest and highest quality ingredients, sourced locally where possible, which is sure to leave everyone’s tastebuds satisfied.
WHY BECOME A JOLLY MILLER CAFÉ FRANCHISEE? The Jolly Miller Café provides a proven business model, a recognised brand and quality products that demonstrate value in the eyes of our customers. When you invest in a Jolly Miller Café franchise, we make the commitment to be there with you every step of the way. The Jolly Miller Café is a family
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• Provision of promotional materials to get customers to your café; and • Ongoing support to help you achieve your goals.
BUSINESS GROWTH The Jolly Miller Café currently uses a combination of meaningful Facebook and Instagram advertising along with search engine optimisation to ensure we are reaching a targeted audience throughout the state. In addition to this, we have implemented a comprehensive local area marketing plan tailored specifically to each store, creating an increase in brand recognition and exposure.
FRANCHISE OPTIONS We offer entry points for our kiosk models without kitchens, located in shopping centres with high foot traffic, as well as cafés with commercial kitchens for our suburban strip shop locations. Vendor financing and other means of financial assistance may also be possible. We are seeking dedicated and passionate franchisees so contact us now to organise a face-to-face meeting and discuss the next steps to owning your own Jolly Miller Café and becoming a part of our family! 03 9314 5936 reception@thejollymiller.com.au
JOIN THE JOLLY MILLER FAMILY, BECOME A FRANCHISEE TODAY! CONTACT US: RECEPTION@JOLLYMILLER.COM.AU
PH 9314 5936 WWW.THEJOLLYMILLER.COM.AU
fr a n c h i s e asso c i at i o n of n e w z e a l a n d
2016 Conference
Trinity Wharf Hotel Tauranga 4-5 August
The 2016 Franchise Association Conference will be held for the first time, in Tauranga, at the unique Trinity Wharf Hotel located on and over the harbour with a relaxed ambience and waterfront dining. Tauranga is New Zealand’s fifth largest city and home to an estimated 125,000 people. The city sits right on the water’s edge and is well-known for its blue skies, warm climate, sparkling harbour and relaxed lifestyle. Many national and international businesses are based here, and the bustling Port of Tauranga is the country’s largest export port. The region has much to offer with its stunning beaches, outdoor activities, wineries, arts and cultural experiences. The Franchise Association of New Zealand’s conference will bring together the franchise community over two days to network, exchange ideas and interact with other systems and service providers; catch up on industry trends and hear what experts in the field of franchising have to say. Conference registration will include invitations to two social events where delegates can relax, recharge and enjoy their surroundings. The theme for this year’s conference is ‘Building Your Brand’ and the conference will open with a presentation by Chris Brown, NZ Director of Marketing for one of the world’s leading franchise brands McDonald’s. A great opportunity to learn from the masters of franchising! Following on from Chris,
16 Business Franchise Australia and New Zealand
The Trinity Wharf Hotel will be the base for the conference sessions, however for the two social occasions there is a real treat in store. attendees will hear from an array of talented speakers, both local and international. Should energy levels dip, look out for Bruce Ross from Ignite Business Leadership. Bruce is sure to fill the room with energy as he shares his ‘Inside Out’ approach to dynamic leadership, focusing on how higher energy levels impact on performance. In this session it is not just about theory, he will show you how! Afternoon workshops continue to be popular and provide delegates with an opportunity to drill down on some specific areas of interest. Smaller groups made up of like-minded individuals, facilitated by an industry expert, provide a valuable insight into the world of franchising. The Trinity Wharf Hotel will be the base for the conference sessions, however for the two social occasions there is a real treat in store. Lord of the Rings fans will revel in their very own Middle Earth adventure, with a visit to Hobbiton. In the surrounds of the Green Dragon pub and Hobbiton movie set you will enjoy a Hobbiton style evening of fun, games, socialising and a memorable feast.
Lord of the Rings fans will revel in their very own Middle Earth adventure, with a visit to Hobbiton.
Conference will conclude on the evening of Friday 5th August with A Masquerade Ball and Gala Dinner at the Mills Reef Winery, an award-winning Tauranga landmark situated on 20 acres of beautifully landscaped grounds with stunning rural vistas and relaxed surroundings. So if you are keen to progress in the franchise business and network with like-minded people who are happy to share their experiences and challenges plus soak up new ideas and hear the latest happenings in the industry, the 2016 FANZ Conference is not to be missed. Registrations are open now at www.franchiseassociation.org.nz/event
A Masquerade Ball and Gala Dinner at the Mills Reef Winery.
Business Franchise Australia and New Zealand 17
fr a n c h i s ee i n act i o n : fast way c o u r i er s
Courier Franchisees
Drive Success at Fastway
Over the years, one of the main driving factors behind Fastway Couriers’ success has been its enthusiastic and energetic Courier Franchisees, who have a strong customer focus and a desire to develop their local business.
18 Business Franchise Australia and New Zealand
Fastway Couriers has become known as the ‘friendly courier experts’ that go the extra mile to deliver each parcel. Although innovative technology has undoubtedly become essential to delivering its high levels of service, its most important asset is still its people. Each day, across the length and breadth of Australia, it’s Fastway’s dedicated Courier Franchisees that are collecting and delivering across the network. With more than 800 Courier Franchisees in Australia, driving the business’ success, and living the franchise network’s brand values, Fastway Couriers has gone from strength to strength.
Peter Capes is a Courier Franchisee based in Cairns who knows a thing or two about what it takes to be a successful Fastway business owner. He’s been running an affordable and efficient service for the past 13 years and has seen exponential growth. “The appeal of a flexible, dynamic and team driven work environment, that allows me to interact with people on a daily basis, was what really drew me to Fastway Couriers. With the added bonus of being my own boss, becoming a Courier Franchisee with Fastway Couriers was the perfect fit for me. So, when the opportunity came up in Cairns, I was eager to take on the challenge,” says Peter. “Prior to joining Fastway Couriers, I mostly worked driving coaches across Australia. Although I had no previous experience within the courier or logistics industries, I received fantastic hands-on experience and ample training of Fastway Couriers’ products, services, systems and procedures. I was able to step into the role with confidence and run my own business, while being reassured that there was always support available. Becoming a Courier Franchisee allowed me to continue my love of being on the road and interacting with people, while also creating a work-life balance working 9 to 5, Monday to Friday with weekends to myself.” A testament to Peter’s dedication and hard work, he was named the ‘2016 Courier Franchisee of the Year’ at Fastway Couriers’ annual national awards, hosted as part of
“With more than 800 Courier Franchisees in Australia, driving the business’ success, and living the franchise network’s brand values, Fastway Couriers has gone from strength to strength.”
this years’ Australian Regional Convention, held on the Gold Coast in April 2016. The Courier Franchisee of the Year award recognised Peter’s business growth, as well as his teamwork, positive attitude, determination and spirit.
Commenting on his award win, Peter says: “I was completely overwhelmed with being recognised at the Fastway Couriers national awards. I‘m proud to be part of Fastway Couriers Cairns - I love what I do and have a real passion for my business. I enjoy going to work every day and interacting with my customers to deliver excellent customer service. I wouldn’t be able to do that without the amazing team at Fastway Couriers Cairns, from my Regional Franchisee, fellow Courier Franchisees and our fantastic support staff.” One of the many advantages of owning and operating a Fastway Couriers franchise is that every business is supported by an established network with over 30 years’ experience. The Fastway network is made up of Regional Franchisees, Courier Franchisees and support staff. “I’ve always believed that good management will filter down and reflect positively on the
entire team, which is something that rings true at Fastway Couriers. At our depot in Cairns, each team member plays a crucial role and supports each other on a daily basis. Whether that’s by assisting to load deliveries, sharing best practices or providing advice, our management team is always there to help us grow our individual franchises, create a more efficient business and listen to our feedback,” adds Peter. “Although, I may spend most of my time in my own vehicle, teamwork is still an integral part of the job. Each person has a part to play in bringing the Fastway Couriers brand to life and ensuring that customers’ needs are met and exceeded. While we all operate our own businesses, we’re each still a small part of a larger franchise network. I take pride in my business and I try my best to embrace the Fastway Couriers ethos every day, by taking responsibility for upholding Fastway’s values in order to support, not only my Regional Franchisee and fellow Courier Franchisees, but also my wider Fastway team. To my customers, I’m the face of the Fastway Couriers brand and the products that I deliver. I always keep this in mind and display myself, my business and the brand I represent in the best way possible, day in and day out.
Business Franchise Australia and New Zealand 19
fr a n c h i s ee i n act i o n : fast way c o u r i er s
“We’re always striving to provide our customers with the highest levels of service. Our franchisees are at the core of that service and we believe in supporting them from day one so they can make the most of their businesses.”
Richard Thame
“My team in Cairns and my customers make my job really enjoyable. As I pick-up and deliver to the same senders and receivers regularly, I get the chance to form a strong relationship with my customers. Owning the same run over the past 13 years, my customers have become more like friends,” adds Peter.
“Being a franchise business is in our DNA and it’s the biggest difference between Fastway and other courier companies. We’re very focused on growing our Courier Franchisees’ businesses, expanding into new marketplaces and getting the coverage that our customers expect in Australia.
“Like with any job, it’s what you make it. The most important thing is to enjoy what you do, maintain a positive attitude and bring enthusiasm to work each day.”
“Unlike other franchise systems, we’re a network based business; therefore, we rely on the success of each franchise to benefit the wider network. To ensure this happens, it’s critical for us, as the franchisor, to pass on our knowledge and expertise to our franchisees. This provides them with the necessary tools and skills to enable them to run their own successful franchise.
Richard Thame, Chief Executive Officer at Fastway Couriers Australia says: “We’re always striving to provide our customers with the highest levels of service. Our franchisees are at the core of that service and we believe in supporting them from day one so they can make the most of their businesses. Ongoing training and providing franchisees with opportunities and avenues to feedback on Fastway’s processes helps us ensure best practice is used by each and every member of our team.
“The acquisition of Fastway by Aramex earlier this year presents our franchisees with many opportunities, including taking advantage of the company’s international expertise and scale, ongoing innovation in technologies, as well as the smooth cross-border movement of goods around the globe.” Richard adds, “We’re pioneers in franchising within the courier industry and we continue to push the boundaries of parcel delivery,
20 Business Franchise Australia and New Zealand
particularly in the online retailing space. The benefit of being an international franchise is that we can work with our colleagues overseas and learn from these markets, take best practices, and refine and adapt concepts to support our own local Australian customers and franchisees. For instance, the European online retail market is far more developed than our own so we’re able to leverage our Irish counterpart’s experience and initiatives to provide greater opportunities for our franchisees to provide innovative services to their customers. It’s also important that we continue to invest in technology and listen to our franchisees. “Cost wise, it’s very achievable to become a franchisee with Fastway Couriers. Factors such as the size of the franchise and how well developed that business is obviously affects the price. When you become a Courier Franchisee you’re taking ownership of a piece of an international, award winning courier brand and aligning yourself with a unique business model that constantly invests in technology and new initiatives. We’re always looking for energetic and passionate Courier Franchisees to join the business that can assist the network to grow and develop in the future.” For further information on Fastway Couriers visit: www.fastway.com.au
Franchise System Setup
Franchisee Training HR Support & Helpdesk Online Operations Manuals Network Development Strategy Executive Recruitment Operational Team Support Digital Marketing Strategy www.fcbs.com.au contact@fcbs.com.au (03) 9533 0028
Quality ISO 9001
e x pert a dv i c e
Entering Into a Franchise Agreement 22 Business Franchise Australia and New Zealand
“Landlords will often prepare leases anticipating that a tenant will negotiate certain conditions within the agreement, making it important that you have obtained legal advice and reviewed the lease before signing.” Blake Palmer | Partner - Head of Litigation | Baybridge Lawyers
Entering into a franchise is a serious undertaking that should not be taken lightly. There are inherent risks associated with starting a business and the task of finding the right franchise can be daunting. So, what should potential franchisees do before entering into a franchise agreement and what due diligence should be undertaken? We have outlined below some tips and considerations for potential franchisees to consider before making a decision.
Seek Business Advice It is best to seek expert advice and support to ensure you know what you are getting yourself into. Professional business advisors and accountants can review the financial and other information provided by the franchisor and check it thoroughly for inconsistencies and signs of trouble. There may be problems which you are not aware of which can become evident from a review of the franchisor’s materials. In particular, business and accounting advisors can help you determine: • whether financial statements provided by a franchisor are consistent and appear to indicate a healthy business; • the options you may wish to consider to finance your business; • how you should operate the business and its finances if you choose to proceed; and
Review the Franchisor’s Disclosure Documents Franchising law is regulated by the Franchising Code of Conduct (the Code). Under the Code, a franchisor must provide a prospective franchisee with: • a copy of the Code; • a disclosure document outlining key aspects of the franchisor’s business; • a copy of the proposed franchise agreement in final form; and • a short information sheet outlining the risks and rewards of franchising. It is critical that you review these documents carefully with your advisors. They contain important information about the franchise and your rights and obligations under the franchise agreement. There may be matters within the disclosure documents provided by the franchisor that you wish to consider more closely. You should not feel pressured to enter into the franchise agreement if you are not satisfied with everything the franchisor has told you and you should review all documents carefully and make further enquiries until you are satisfied.
• what capital investment you will need to get started. You should also consider carefully with your business advisers: • the best business structure to use to operate the franchise and whether a company will need to be set up to become the franchisee entity; • whether you have conducted enough due diligence and know all there is to know about the franchise; • what the general reputation of the franchise is in the marketplace; and • whether the franchisor has a strategic plan and good track record of growing and managing the franchise. The more you know about the business before entering into the franchise, the more likely your business is to be successful.
Review any Proposed Lease One of the most crucial documents in a franchised business is the lease under which the business will operate from particular premises.
Business Franchise Australia and New Zealand 23
e x pert a dv i c e
“Entering into the right lease can make the difference between a successful business and a business that struggles to turn a profit.”
Leases are generally complex documents with many important conditions of which you may not be aware. Landlords will often prepare leases anticipating that a tenant will negotiate certain conditions within the agreement, making it important that you have obtained legal advice and reviewed the lease before signing. With the help of a good leasing agent, finding the best location and negotiating the right amount of rent for your business should be easier than if you were doing all that yourself. Further, a good leasing agent and/or legal advisor may help you avoid: • excessive security and bank guarantees, which will mean you will need to set aside a large amount of funds with your bank which you cannot use until the lease ends; • unnecessary or excessive refurbishment or redecoration requirements; • personal liability or director guarantees under the lease to ensure only your business and not your personal assets are exposed if the lease is not complied with; • ‘demolition’ and similar clauses often used by landlords, which would allow them to unfairly end the lease agreement early; • help you get the right term and any option for renewal you may need to see a return on your investment; and Entering into the right lease can make the difference between a successful business and a business that struggles to turn a profit.
Review the Franchise Agreement Then you get to the Franchise Agreement. This is the most important document for your new business. It will guide and govern your franchise relationship with the franchisor for many years to come and set out exactly what you can expect from your franchise. It is vital that you understand all of your rights and obligations under the Franchise Agreement. You should read the documents carefully, ask your legal advisers to review the documents and work closely with your legal advisors to ensure it meets your needs. In particular, you should consider: • what rights the franchise agreement gives
you to operate the business and how these rights will come to an end; • what your rights are should you wish to extend the franchise agreement or sell the franchised business; • what fees will you be required to pay the franchisor; • what you are not allowed to do and what will be considered a breach under the franchise agreement; and • what happens after the franchise comes to an end.
• whether you understand their fee structure and what their advice will cost you; and • how comfortable you feel with the individuals who will be helping you. Good legal advisors will be with you throughout the journey and will contribute immensely to the success of your business. Take your time, consider all of the information and advice you have received carefully and make a sound business plan and your business has every chance of growing to become a successful and long-lived business.
• whether they have experience with this type of law and franchising in general;
Blake Palmer is a Partner at Baybridge Lawyers where he leads the Litigation Practice. Blake has been practicing litigation in Sydney for 15 years including four years at the NSW Bar. His principal practice areas are commercial litigation, franchise disputes, equity and contract, competition and consumer law, construction, insolvency, mediation and alternative dispute resolution. Blake has a record of achieving successful outcomes from complex disputes.
• the kinds of clients they work with and their reputation within the industry (or feedback from other people you know);
If you would like to know more or for more information and confidential advice, contact:
• how well they communicate with you and whether they are able to give practical and jargon-free advice;
02 8413 3684 blake.palmer@baybridge.com.au www.baybridge.com.au
Get Legal Advice There are many important terms within the franchise agreement which you will need to ensure you understand and obtaining good legal advice, from franchise law specialists, is fundamental in this regard. When choosing a lawyer to provide you with that advice, you should consider:
24 Business Franchise Australia and New Zealand
NFC
NATIONAL FRANCHISE CONVENTION 2016
NEW HORIZONS 9-11 OCTOBER CANBERRA
Innovation Meets Opportunity Innovation has long been the backbone of the Australian franchise sector and the entrepreneurial men and women who drive its success. And as the National Franchise Convention 2016 heads to Canberra from Sunday 9 to Tuesday 11 October, innovation will form a key theme of this year’s program. Innovation is the transformation of systems and processes to promote sustained success across your franchise system. It’s fostering and implementing new ideas to recruit and engage franchisees as well as to develop new growth opportunities. It is, of course, effectively harnessing technologies to enhance marketing and unearth new sales channels, while improving the customer experience. Whatever your innovation goals and challenges, NFC16 will deliver vital information to assist your franchise to reach its objectives.
Book your ticket to NFC16 today & save Super Early Bird registrations available until 1 July 2016
NFC16 Program Highlights Q Keynote speakers sharing their expert knowledge and motivational stories Q Concurrent panel sessions featuring franchising case studies Q Certified Franchise Executive endorsed sessions
Early Bird registrations available until 15 August 2016 Group and package discounts are also available for a limited time
The FCA gratefully acknowledges the contribution of the following NFC16 sponsors
Q The Sunday Legal Symposium Q MYOB FCA Excellence in Franchising Awards Gala Dinner recognising the best and brightest in the industry Q Abundant networking opportunities Q Bustling trade exhibition
For sponsorship and exhibition opportunities, call Angie Cooksey on 1300 669 030, email angie.cooksey@franchise.org.au or go to franchise.org.au
For more information and to register, visit nationalfranchiseconvention.org.au
NFC16 ad June.indd 1
31/05/2016 10:20 am
pr o fi l e : n ATI O NAL F R ANCHISE INSU R ANCE B R O K ER S
The Benefits of NFIB
Managed Insurance for Franchises As a business owner, you want to ensure that your enterprise is financially covered for the risks it carries. This means being aware of areas of risk specific to your business and having the appropriate insurance in place to cover them. You also want to make sure that you have adequate financial protection – without paying for unnecessary or duplicated cover. If you decide to franchise, like many other Australian business owners do each year, the insurance process will become even more complex. Suddenly you have to deal with not only your own insurance needs, but those of your franchisees as well. This is where you might benefit from some expert assistance from a broker who understands franchising in depth, and who is able to arrange tailored cover for you and your franchisees, saving you stress, time and money in the process.
“NFIB’s managed program streamlines and simplifies the process of obtaining insurance, reducing the resources needed to find suitable cover, and helping to ensure that the franchise has the right types and level of cover for its risk profile.” How does the NFIB insurance program work? The program takes the hassle out of arranging insurance for your franchisees. Here’s how it works in three steps: 1. The franchisor negotiates customised cover for their franchised business, based on the business’s risk profile and need for financial protection. 2. The franchisor then recommends the NFIB program to their franchisees as a preferred provider of insurance cover. 3. Franchisees are provided the option of joining the franchise managed program by completing a pre-populated online form which provides the premium and payment methods. This is a simple process that takes only a few minutes to complete.
Why choose a managed program?
Easy insurance for franchised businesses
A managed program of this type provides numerous benefits to both franchisors and their franchisees.
NFIB (National Franchise Insurance Brokers) was founded for the specific purpose of providing insurance cover to franchised businesses. NFIB’s managed program streamlines and simplifies the process of obtaining insurance, reducing the resources needed to find suitable cover, and helping to ensure that the franchise has the right types and level of cover for its risk profile.
Franchisors:
The types of business insurance required may include property, cash, business interruption, theft, glass breakage, products liability, professional indemnity, equipment breakdown, stock cover, and motor vehicle cover.
• Franchisors are provided with a dedicated hub which they can access online 24/7, and a dashboard where they can set their own risk level and monitor their franchisees’ insurance activity. • An easy-to-use claims process with a fast turnaround time – generally within 72 hours. • Comfort that franchisees are up-to-date and compliant with their insurance requirements. • A dedicated account executive who fully understands all the particular and unique
26 Business Franchise Australia and New Zealand
risks and cover needs of the franchise. • Reduced costs as a result of bulk-cover purchase. • High quality cover by an insurer that is fully approved by the Australian Prudential Regulatory Authority (APRA). • Automatic renewal process and common due dates for all covers. Franchisees: • Cost and time savings compared to sourcing individual cover. • Pre-approved cover for the franchise means there is no need to read complex documents or sign contracts. • A simple system where joining the program involves just a few mouse clicks. • Automatic renewal for insurance cover each year. • No need to be concerned about changes to the franchise’s insurance requirements, as the franchisor will negotiate new cover with NFIB. Running a franchise is time consuming, so anything that can make it easier and save you and your franchisees time and money is worth considering. A managed program of this type also ensures that there is uniform cover throughout your franchise, in turn providing greater consistency and simplicity. If you’re interested in the benefits NFIB can provide, why not contact us? We can get you covered with a tailored program that meets the needs of your business and your franchisees. 1800 776 747 info@mynfib.com.au www.mynfib.com.au
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Business Franchise Australia and New Zealand 27
fr a n c h i s OR IN D EPTH : EC O MIST AUST R ALIA
Ecomist: The Sweet Scent of Success
Business Franchise Australia and New Zealand magazine recently interviewed Gary Vandoros, General Manager of Ecomist Australia, about the company prospects and how they compete in the dynamic and highly competitive hygiene market. Who is Ecomist? Ecomist was started in New Zealand in the early 1990’s and was first brought to Australia in 1994. From its humble beginnings in a back-yard shed in Nelson, it has developed into a multi-million dollar business with a presence in Australasia, Asia and Africa. The business was founded on the invention of a programmable aerosol dispenser which was used initially for insect control in domestic
28 Business Franchise Australia and New Zealand
homes. It then expanded into fragrancing and odour control through a partnership with French Perfumist, Yves Dombrowsky. Together, we have developed a range of over 50 fragrances to meet the needs of our customers and we can even design a signature fragrance for our corporate customers. While we specialise in insect and odour control, we also help our customers achieve best practice hygiene through our extensive range of high quality hygiene products. Ecomist has 33 franchised territories across Australia, and we service all metro and most rural areas. Over the last 23 years, we have developed a secure and proven franchise model. Our core values put our franchisees first and we focus on their profitability. As Franchisor, we promote integrity, transparency and leadership and we treat each franchise as an individual business with unique needs. On average, our customers stay with us for 8 years. Our main market segments are Schools, Aged Care and Child Care for odour control; restaurants, farms and domestic homes for our insect control.
“Our main market segments are Schools, Aged Care and Child Care for odour control; restaurants, farms and domestic homes for our insect control.”
Customer Testimonial ‘‘We have been using Ecomist in our equestrian yard and entertaining area now for 3 years. Ecomist is a ‘gold winning’ product that keeps working. Ecomist won’t disappoint you, your horses or your guests!’’ Stuart Brian Tinney: OAM, Equestrian rider, Olympic Gold Medal Eventer
What need do you satisfy and how do you compete? Ecomist is different to other hygiene companies in the sense that we are specialised, and offer best-in-class products and service in odour control and insect control. Our ultimate aim is to enhance the working environments of our customers with a hassle free service that allows them to focus on their customers. Odour is a problem in aged care, child care, school and public washrooms. It can have a major impact on how customers and staff perceive your business. Nobody does odour control like an Ecomist Franchisee. We have a range of over 50 fragrances made from French perfume and these are combined with an odour neutraliser in the aerosol to keep the smells at bay and the room smelling wonderful. Our dispensers are completely programmable and can be set according to the customer operating hours. Have you ever been to a restaurant where flies are buzzing around your food? Would you ever go back there? Our insect solutions are unique. We are the only company to offer a 650ml dispenser and canister of natural insect killer. Made from natural pyrethrums derived from the Chrysenthamum Daisy, they are safe to use around people, food and pets. The solenoid valve in our dispenser ejects a finer spray which allows the mist to stay airborne longer, enhancing the killing effect against flying insects.
Our franchisees are experts in their trade and can offer advice beyond the products and services we sell. They are the business owners and are proud of the service they deliver. They will visit every month to change the canisters and ensure the dispensers are clean and in good working order. This gives business owners peace of mind and allows them to focus on their customers.
bought a lawn mowing run which made money in summer but not in winter. With Ecomist, I was attracted to the P&L report, in particular the gross profit. I am now in my 5th year with Ecomist and it’s a beautiful business: makes great money and I don’t have to put in 12 hour days and work on weekends. The support from the Franchisor is great: I am dealing with real people who understand my needs. Life is good.” Andy Dennis: Director Ecomist Eastern Suburbs
What is your focus for the next 12 months? Our priorities over the next year are to expand the number of franchise territories as we work towards our goal of 50 territories across Australia. We will enhance our digital strategy, specifically our website and social media initiatives, and continue to launch new products that complement our insect and fragrance ranges.
What are the benefits of being an Ecomist Franchisee? • An exclusive territory based on postcodes • Best-in-class products and services • Established business with a loyal customer base • Excellent growth opportunities with existing and new customers • Owner operated
What does an Ecomist Franchisee look like? Our franchisee demographics are very diverse: from entrepreneurs to accountants. They all have a strong desire to manage their own business and are passionate about their products and service delivery. They also realise the benefits of being a part of a team and are always happy to assist the network.
• Low marketing contributions and 60 day terms • Supportive Franchisor and Network • Normal working week • Ability to sell your franchise to a buyer approved by the Franchisor.
Franchisee Testimonial
What training does an Ecomist Franchisee receive?
“After selling my liquor store, I was lost as to what to do. Before discovering Ecomist, I
When a franchisee first starts with us, they are brought to our Head Office in Sydney
Business Franchise Australia and New Zealand 29
fr a n c h i s OR IN D EPTH : EC O MIST AUST R ALIA
“While we specialise in insect and odour control, we also help our customers achieve best practice hygiene through our extensive range of high quality hygiene products.”
to receive 5 days of induction which covers product knowledge, technical and procedural requirements, marketing and sales, and training on the MYOB financial platform. They would also spend time in field with an experienced franchisee to ‘learn the ropes’. Thereafter, ongoing training and support is always available from the team at head office. Regular product and technical updates are communicated promptly via email, phone and webex, and monthly meetings with a franchisee steering committee ensure participation in decision making. Ecomist also have an annual conference where all franchisees can meet to share their experiences and to receive face-to-face training.
What opportunities are available? Metropolitan Franchisees are required to be dedicated to the Ecomist business. Most can be owner operated but when their business grows above 6,000 services per annum, they would need to employ additional service resources. For rural franchisees, the Ecomist Franchise can be combined with a related business i.e. Cleaning Services or Pest Control. • Established business opportunities in Sydney, Melbourne, Brisbane and Adelaide.
• Rural opportunities available in all states. • Greenfield territories available in Cairns, Townsville and Mackay
Does this sound like you? • By joining an established business with a loyal customer base, becoming an Ecomist franchisee means you have access to an exclusive territory based on postcodes and best-in-class products and services with excellent growth opportunities. • The franchisee demographics are very
30 Business Franchise Australia and New Zealand
diverse within Ecomist - from entrepreneurs to accountants. All have a strong desire to manage their own business and are passionate about their products and service delivery, while being part of a team. If this sounds like you, contact Gary Vandoros now on 02 9417 2211 or email gary.vandoros@ecomist.com.au If you would like to find out more about our products and services, please visit us on www.ecomist.com.au
Here is how to grab your slice of Australia and New Zealand’s leading pizza brand.
1-3 Weeks
2-6 Weeks
Application process. Visit: dominos.com.au/franchising to get started.
Store selection and decision making. Together we plan our mission to: Sell more pizza, have more Fun!
6+ weeks
Settlement
Training. Our trainers dish out expert guidance. Learn how to be No. 1 in People and No. 1 in Pizza!
Now you’re ready to make some serious dough.
If you’re looking for a franchise that really delivers, you can’t go past Domino’s. Call 1300 131 888 or visit: dominos.com.au/franchising
pr o fi l e : F i r st C l ass Ac c o u n ts
FLEXIBILITY AND FREEDOM
with First Class Accounts
“After phoning other franchisees within the system and asking lots of questions, as well as taking professional advice, I was happy to proceed and have now been a franchisee with First Class Accounts for 12 years.” anymore but I didn’t have the confidence to try and do it by myself. I had no idea how or where to start getting my own clients or even making sure that technically I was on the right track. The support, training, structure and branding is all there, which means you’re working for yourself but not by yourself.
Victoria Wilkinson, First Class Accounts Franchisee – Annerley
Working in small business and corporate banking, Victoria Wilkinson realised early within her accounting career that she wanted more flexibility within her working day and that this wouldn’t be achieved by being an employee. Victoria says, “I knew I wanted to work for myself and after hearing a radio advertisement, attended an information evening for First Class Accounts. It confirmed for me that this was the way that I wanted to go and First Class Accounts ticked all the boxes. I was still quite young when I decided I didn’t want to be in paid employment
“What struck me most about First Class Accounts was the honesty and transparency of everyone I dealt with and all the information I was given, including what would be expected of me as a franchisee. It was still ticking the boxes and from there, after a further meeting with my husband and myself, I started the due diligence process. After phoning other franchisees within the system and asking lots of questions, as well as taking professional advice, I was happy to proceed and have now been a franchisee with First Class Accounts for 12 years.” Victoria’s working day is varied. Starting in the morning catching up on emails, she completes her tasks at home for the day as well as going to see clients in person, whether to complete on-site work or update figures and run business reports. Victoria adds, “Being a First Class Accounts franchisee offers me the flexibility and freedom I was looking for; allowing me to pursue social and sporting interests if and when I want, which I wouldn’t have working for an employer. “The training and support that I still receive from head office after all these years is fantastic but support doesn’t just come from the national office but also from fellow franchisees. There’s no competition between
32 Business Franchise Australia and New Zealand
the franchisees as there’s so much work available out there; everyone is really happy to share their knowledge and best practice - learnt from operating their own franchise business.” There are a number of ways that this knowledge is shared through the network. As well as an annual conference attended by all franchisees, regional training is completed four times a year, with all franchisees in the state or territory attending. Although it includes training such as changes to the Budget, year-end procedures, BAS etc. it’s not just a forum for learning the technical aspects; it’s also about networking within the group and fostering a great community spirit and sharing ideas. Utilising the First Class Accounts Intranet, franchisees have access to a chat forum where they can ask or answer questions of the other franchisees and share best practice or success stories. Victoria finishes by saying, “The training, support and encouragement you receive within the First Class Accounts community is second to none. Everyone genuinely cares about the success of the business, not just the individual franchises but the business as a whole.” If you would like more information about joining Australia’s leading network of bookkeepers and turning bookkeeping into your business, contact the Franchise Recruitment Manager on: 1800 118 611 Bret.ireland@fcfg.com.au www.firstclassaccounts.com/franchises
Join Australia’s Leading Bookkeeping Network
What’s included: You will be given the most professional and practical training on how to run a successful bookkeeping business through our initial certifie training program You will be well on the pathway to receiving your certification as a registered BAS agent You will be trained on the three most popular accounting software programs You will be trained in the most up-to-date methods of client acquisition You will be given unlimited and remarkable support to all facets of your business You will have free access to all of our strategic alliance partnership programs You will have free access to our ongoing regional training workshops, webinars, research and development and business building programs
Upcoming information nights: Sydney 23rd August & Melbourne 29th August 2016
For more information call 1800 082 066 for your nearest First Class Accounts bookkeeper or visit www.firstclassaccounts.com
fr a n c h i s o r i n d ep t h : fasta pasta
RECIPE FOR SUCCESS at Fasta Pasta Hungry? There’s simply nothing like a steaming bowl of fresh pasta covered in authentic Italian sauce. For many people, pasta is the go-to dish for feeding a hungry family and some will argue it is the ultimate comfort food. What’s more, it’s a great way of bringing people together.
And it explains why the Fasta Pasta chain of restaurants has been going from strength to strength for over 30 years. Customers just keep coming back for more but they come back for more than just the pasta!
The start of a great success story The phenomenal success of Fasta Pasta has been building since 1984. That’s when several Italian restaurateurs in Adelaide combined their knowledge, experience and passion. Seeing the potential of a big idea – they got together and opened the chain’s first restaurant, serving just authentic home cooked pasta. Today, there are 21 outlets Australia-wide. This is a healthy number when it comes to economies of scale – but also means there’s
plenty of room for further expansion. Right now, for enterprising franchisees, there are big opportunities – especially in the area around Brisbane in Queensland. The founders’ aim was to create a restaurant chain offering fresh pasta and sauces, great service and a variety of other menu options all at affordable prices. With their passionate focus on quality and high standards of service, Fasta Pasta gained widespread popularity. Not just with customers – but also with its many successful franchisees. Today’s mission is to be “The leading best value local Italian restaurant chain in Australia”.
Central control – local flavour The growth and success of the Fasta Pasta concept hinged on a central food kitchen
34 Business Franchise Australia and New Zealand
able to produce a consistently high quality product – using as many Australian-sourced fresh products as possible. Today, the business produces a wide variety of fresh pasta, sauces, condiments, soups and pizza bases. Everyone at Fasta Pasta has a passion for fresh Italian food at affordable prices, and great customer service.
Responding to franchisees’ needs The company has always been very responsive to the requirements of franchisees. A number of franchisees contribute their time and expertise to Fasta Pasta’s ‘Franchise Advisory Council’ to ensure system changes are implemented as effectively and efficiently as possible. Great ideas – before they are implemented – need to be tested to ensure
With access to quality fresh pasta and local ingredients, restaurants are able to create numerous delicious dishes to meet customers’ ever-widening dining choices and demands. These range from the ‘old pasta traditionals’ – Spaghetti Bolognese, Ravioli, Lasagne, Penne Peppino – to more contemporary, ‘modern’ pasta dishes’ – Linguine Turismo, Fettuccine Mona Lisa, Gnocchi Ragu, Tortellini Zucca; their menu provides something for even the most discerning customers.
Modern and traditional choices Alongside the menu’s popular traditional pasta offerings are salads, as well as seafood, chicken, beef and pork main meals. Not to mention risottos, pizzas, and a variety of vegetarian options. There really is something for everyone. The ever-evolving menu is the result of meticulous testing and research by Fasta Pasta’s executive chef, Darren Purvis. Darren applies his long-held philosophy of local, fresh and seasonal ingredients to every dish on the menu – and he insists upon highquality Australian beef, chicken, seafood, vegetables and flour. The result is food that’s full of contemporary flavours, at a great price – with many light and healthy options too.
Staying ahead of emerging food trends
Fasta Pasta’s Chief Executive, Frank Taddeo
they can be executed at restaurant level in order to meet and exceed customers’ expectations.
It’s all about the pasta The secret to Fasta Pasta’s success isn’t really a secret. It’s all down to the unique, fresh pasta. While many of its competitors use dry or frozen pasta, Fasta Pasta’s pasta is prepared using the finest quality Australian durum wheat semolina and delivered chilled, straight to their restaurants. This also enables franchisees to offer customers a wide choice of pasta– including spaghetti, fettucini, ravioli, lasagne and cannelloni to name a few. In addition to pasta a selection of freshly prepared traditional sauces such as napoli and bolognese and contemporary sauces like marinara and ragu.
You’ll also find ingredients like quinoa, and items such as gourmet hamburgers and sliders appearing on the menu – to ensure it remains fresh and contemporary. For vegans, the majority of pasta is egg-free – along with a number of vegetarian meal options on the standard menu. Research and development is a crucial part of Fasta Pasta’s approach, and there are a number of exciting new tastes and dishes in the pipeline.
Innovation starts in the kitchen The Fasta Pasta leadership team will always say that their greatest innovations have been in the kitchen. All restaurants operate double, open plan kitchens in full view of their customers. While other brands have become more and more automated in their food preparation, just look into any Fasta Pasta kitchen and you’ll see that all dishes are freshly made to order – all day, every day.
Fully licenced for a complete dining experience
Beer drinkers are not forgotten either, with both domestic and international beers available (and affordable). The benefit for customers is a quality all-round dining experience – but without a steep price tag.
“Having worked for Fasta Pasta at restaurant level, I could see first-hand the style of company it was, in the way they conducted themselves both with the public and also with the support they gave to the franchisees. It is rewarding to achieve your goals in business, knowing you have the support of a strong, respected company behind you.” Alinta Elson, Fasta Pasta Franchisee.
Comfortable and contemporary dining areas Franchisees can be assured that every aspect of a Fasta Pasta restaurant interior has been chosen to create a comfortable, enjoyable and memorable eating experience for customers. These modern open plan restaurants have been designed for the convenience of customers, each one seating up to 180 diners. Contemporary tables, private booths and outdoor alfresco areas, cater for everyone – from the largest functions, to the most intimate celebrations. A convivial ambience is complemented by the tasteful use of Italianate marble and stone, with fresh Fasta Pasta branding displayed proudly throughout each restaurant.
Embracing the latest technology
The delicious meals are complemented by a broad selection of beverage options for customers to enjoy. The wine list features well-known Australian brands and blends of every popular variety.
For a franchisee, another great benefit is how quickly the Fasta Pasta management team embraces new technology. This enables each restaurant to maximise its efficiency and productivity.
Business Franchise Australia and New Zealand 35
fr a n c h i s o r i n d ep t h : fasta pasta
“The involvement of the Fasta Pasta directors has always led to the development and progression of our many successful restaurants. Without the support, education and knowledge passed down to us from the leadership group, we would not be the successful restaurateurs that we are today. We believe that their faith in us has given us the knowledge to succeed.”
and just need a great attitude, a willingness to learn and the drive to succeed. (Not to mention a passion for customer service and great Italian cuisine!)
It’s an irresistible recipe – find out more today If you’d like more information about current franchise opportunities in Queensland (or any other part of Australia), please call or email: 08 8304 8600 franchise@fastapasta.com.au
Tony & Eva Impedovo, Fasta Pasta Franchisees.
The Fasta Pasta chain uses a customised and integrated Point-of-Sale (POS) solution – which includes staff rostering, stock ordering and stock control. Importantly, it also includes in-depth financial reporting for accounting and productivity tracking. The POS also has integrated loyalty and online ordering. The system is ‘Cloud-based’, making it accessible via computers, tablets and phones. This makes it a great platform for accessing real time information. The automated order system allows each restaurant to place a weekly food order with its main suppliers. This provides the franchisee with greater flexibility, avoids shortages and reduces wastage. Customer loyalty and electronic direct marketing are also fully integrated into the POS system, allowing the franchisee to target customers via social media.
Ultimate convenience with online ordering Customers can now order takeaway Fasta Pasta from any device, such as their tablet, smartphone or computer. This means no waiting on the phone during peak times. People can also review their order, minimising any chance of miscommunication. It also suits people who are time poor, especially working parents. It means Mum or Dad can now order their Fasta Pasta dinner online and collect it on their way home. They also have the option to pay online or in-store. For a taste of how it all works, check out the newly-upgraded and fully responsive website at www.fastapasta.com.au. The online ordering technology is ideal for franchisees’ needs – because it makes life incredibly easy. Once a customer’s order is completed, it’s automatically pushed directly into the point of sale system at the selected restaurant. It’s then sent directly to the appropriate kitchen for preparation, which avoids double handling and streamlines the entire process.
A fully-supported brand One of the key strengths of the Fasta Pasta brand over the years has been its marketing and promotions. The management team realises the importance of keeping its marketing material fresh – just like the delicious pasta at its restaurants.
“I’ve been involved with three Fasta Pasta restaurants and one of the most striking aspects of this business is how much our customers seem to love the Fasta Pasta concept. The service is quick and our customers enjoy the fact that it is child-friendly. The company is great to work with and is always evolving. I can’t see myself working anywhere else.” Val La Vista, Fasta Pasta Franchisee.
It’s why Fasta Pasta runs a multi-media campaign across television and radio stations in franchised areas. Not to mention the brand’s growing presence on social media – which is rapidly becoming a key marketing platform. Advertising is not just seasonal – it’s also tailored to local store marketing strategies, in-store posters, banners and point-ofsale material. Naturally, it also follows a promotional calendar for special events like Christmas, Mother’s Day, and so on.
What does it take to run a franchise? It’s quite simple really. The management team at Fasta Pasta suggest that to be successful – you must be directly involved in the day-today management of your store. There are no other special requirements. Franchisees come from varied backgrounds,
36 Business Franchise Australia and New Zealand
Curious about pasta? Italians eat enough spaghetti-shaped pasta to wind around the world 15,000 times. Popular movies featuring pasta include Lady and the Tramp, Under the Tuscan Sun, and Eat Pray Love. Pasta is made with only two simple ingredients: durum wheat and water. There are more than 600 different shapes of pasta around the world. Flat pasta is best with cream sauces – while tomato sauces will cling to pasta shapes. The Chinese ate pasta as long ago as 5,000 B.C. Some people suggest that Marco Polo brought pasta back to Italy with him from China in the thirteenth century A.D. (Not all experts agree about this, however.) Pasta is a sustainable food. Like fruits, vegetables, legumes and grains it has less environmental impact than animal-based foods. Pasta is mainly a carbohydrate – but also contains a little protein. One cup of cooked spaghetti, for example, can contain up to 8 grams. Pasta is best cooked ‘al dente’, which translates as ‘to the tooth’ or ‘to the bite’. So it should be firm yet still be tender when eaten. ‘Al dente’ pasta keeps you fuller longer. Because when it’s cooked ‘al dente’, a bowl of delicious pasta takes longer to digest. Sources: pastacanada.com, italiannotes.com, historyofspaghetti.com, thefactsite.com, ilovepasta.org, thedailymeal.com
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Fresh from the U.S. Snap Fitness leads boutique fitness trend with two new brands
to take the leap into the world of franchising. And within only a couple of years they owned and managed a handful of retail franchises locally and internationally. Hungry for more, Paul and Glen had their eyes set on the booming fitness industry and carried out all the necessary research and spoke with fellow franchise friends to gain an inside look. “We thought Snap Fitness looked like a good business, a different take on gyms. So we decided to take a leap and head in a new direction,” Paul said.
The Snap Fitness Franchise Model Despite not being ‘fitness savvy’ himself, Paul thought the Snap Fitness franchise model was the right fit for the pair and the next step in their franchising career.
Fitness industry heavyweights, Snap Fitness are set to continue their fitness phenomena this year, expanding their franchise offering to include two new boutique training concepts, 9Round and YogaFit, fresh from the U.S. The introduction of the new brands falls on the back of an intensely profitable five years for the franchise, which has celebrated 189 club openings nationally since its Australian launch in 2010. The 9Round 30 minute kickbox workout has been dubbed one of the most efficient workouts globally, incorporating a circuit of boxing, kick-boxing and martial arts, burning approximately 500 calories in 30 minutes.
Franchisee power duo, and serial Snap Fitness Franchisees Paul Rayner and Glen Kercher were some of the first to invest in the 9Round concept, locking down clubs in Fitzroy and Brunswick Melbourne, set to open in close proximity to their existing Snap Fitness clubs later this year. With over 25 years’ experience owning and managing multiple franchises, the investment was a no-brainer for the pair who instantly recognised the potential of the boutique style training concept and jumped on-board. Paul and Glen’s business success started as teenagers, selling plants at the local flea market on the Gold Coast, learning the tricks of the trade from their next-door stall neighbour, Norman, the ‘Pakistani Rug Salesman’. “That was our first experience in sales. Norman taught us some essential sales techniques at the time, which helped us for our future business life,” Paul said. After their first little stint at entrepreneurialism, Paul and Glen decided
38 Business Franchise Australia and New Zealand
“We were looking for something that could be run remotely, that had low operating expenses and required low staffing levels. We had identified that the fitness industry was set to grow, and this was something we didn’t want to miss out on,” he said. With the uptake of Snap Fitness franchises at its peak in their home city, Paul and Glen explored their options interstate. “The Snap Fitness network was pretty much sold out in Queensland, so there was much more opportunity for success in Victoria. We made the business decision to manage the clubs remotely. “The distance side of things didn’t bother us and there were better opportunities in Melbourne. I could drive two and a half hours from the Gold Coast to Noosa where we have a retail franchise, or could catch a two and a half hour flight to Melbourne, at the end of the day there’s really no difference,” Paul said. With a 300 per cent increase in members within the first year of opening their first club in Brunswick in July 2013, the boys were
quick to snap up another club in Fitzroy in March 2015. Paul said people shouldn’t be afraid of investing in an industry that they are unfamiliar with. “You can always get the information you need from networking with the right people and doing your own extensive research. “We definitely had our reservations in the early days not having any fitness knowledge ourselves, but after doing some research and the necessary homework, we knew this was the right move,” Paul said. “What I like about the Snap Fitness model, is that franchisees aren’t heavily dependent on the franchisor, like they might be with a burger franchise for example where they have to buy everything from a single supplier. “With Snap Fitness, you’re buying the brand and the support that goes with it so you’re not dependent on buying stock from any one company in particular,” Paul said. “One of our biggest milestones to date was when we finally reached that 1000 member mark. We got there with Brunswick after just eight months.”
The 9Round Franchise Model After locking in another franchise for Oakleigh in Melbourne, Paul and Glen were ready for the next game-changer in fitness and set their sights set on 9Round. “We looked at 9Round and felt it was the sort of workout we’d like to do. And more than that, it was the type of workout we would actually have time for. We definitely saw the market for it, and were confident others would too,” Paul said. The duo flew to South Carolina, U.S, to complete the official 9Round training course – enabling them to experience the workout firsthand, challenging their endurance, strength and stamina. With the fitness industry ever changing, Paul and Glen saw the need to evolve and adapt. The idea of simply ‘adding’ a 9Round membership onto existing Snap Fitness memberships meant they were able to offer their members something a little extra. “Snap members receive a special rate that can be used at 9Round - something that our competitors can’t offer their members,” Paul said. But the 9Round workout is also a franchise model that can stand alone, without being attached to a Snap Fitness. 9Round workouts are pre-designed for you and start-up costs
“After opening a few 9Round gyms, Paul and Glen will look to further expand their franchise family by investing in Snap Fitness’s second boutique training concept, YogaFit set to launch later this year.” are lower in comparison to other franchise models. “Snap Fitness is at the point now where there are fewer gyms popping up - they’ve just sold out. They require bigger spaces and it’s often harder to find premises, but with 9Round it’s going to be easier and quicker, so they can be rolled out at a faster pace,” Paul said. After opening a few 9Round gyms, Paul and Glen will look to further expand their franchise family by investing in Snap Fitness’s second boutique training concept, YogaFit set to launch later this year. “The boutique training style that 9Round represents in the fitness space is exactly what we want to continue pursuing, which is why we are now looking to invest in YogaFit as well,” he said. “Neither Glen or I know anything about yoga, but again when we look at it from a business perspective, we can instantly see the growth potential.”
Running a successful franchise They say you shouldn’t mix business and friendship, but Paul and Glen beg to differ, having agreed from the get-go that their friendship would always come first. “If the business gets in the way, the business goes,” Paul said.
During their 30-odd year journey together, the boys from the flea-market have surely learnt a thing or two about how to run a successful franchise and the below advice sums this up for anyone looking to invest. 1. Find good people. You need good staff and you need to train them well. 2. Create efficient systems. Monitor and check each process and ensure each system is working efficiently. 3. Find a good brand that invests in marketing. Don’t buy a franchise and try and change it. In Paul’s words - “You don’t buy into a franchise to then say, I can do it differently.” 4. Do your homework and research! If you don’t have the skills, talk to people who do. 5. Have enough capital. Don’t go into it without enough capital, you need to have enough time to grow. 6. Be prepared to work hard. You can’t go wrong with good old fashion hard-work. Throw yourself into it at the beginning and it will pay off in the end. The 9Round Fitness Franchise is taking the Australian and New Zealand market by storm with clubs opening nationwide. To join a club or become a franchisee visit: 9round.com.au
Business Franchise Australia and New Zealand 39
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VOL 10 ISSUE 05 july/august 2016
FRANCHISING AN INVESTMENT IN YOUR FUTURE
YOUR DREAM BUSINESS COULD BE WAITING
DO YOU HAVE
THE DRIVE TO SUCCEED? HOW TO FIND
YOUR PERFECT FRANCHISE
LIMITED NUMBER OF FRANCHISE OPPORTUNITIES In the last census, 5% of the Australian population listed tennis as a primary pastime. That’s around three quarters of a million people playing regularly across the country. Caring for the 40,000 tennis courts they use is a great space to do business.
INCREDIBLY LOYAL CUSTOMERS. INTELLIGENT LEAD GENERATION. STRONG STEADY INCOME. Over the two decades Sportzing has been doing what we do, we’ve refined the art of keeping this business as vibrant and exciting as the sport itself. Practice makes perfect!
To find out more about us: 1800 818 894 | headoffice@sportzing.com.au
sportzing.com.au 42 Business Franchise Australia and New Zealand
Contents
44
44 expert advice: Franchising: An Investment in your Future Bruce Billson, FRANCHISE COUNCIL OF AUSTRALIA 47 MSI Taylor Business Services 48 snapshot: Pizza Temptations 49 Aircoat Australia
50
50 Franchisor in Depth: Jim’s Antennas: Do you have the drive to succeed? 53 Cashflow It 54 Profile: National Drones 56 expert advice: A Head Start Dr Michael Schaper, ACCC 58 Profile: Franchising Expo: Your dream business could be waiting for you
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60 expert advice: How to find your perfect franchise James Young, DC Strategy Franchise Recruitment 63 Beaurepaires 64 Franchisor in Depth: Thermawood 67 Top Snap 68 expert advice: Avoiding the Traps: Tips to avoid common mistakes Steve Seddon, Westpac 70 have you say: Graham Gibson, Bedshed 71 Focus Feature: Sport Star Academy
A regular of Business Franchise Magazine, our special supplement in franchising showcases a different industry each issue To share your specific expert industry advice or to feature your franchise in the next issue, please contact: Kathleen Lennox, Sales & Marketing Manager Phone: 03 9787 8077 Email: kathleen@cgbpublishing.com.au
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FEATURE : i n v est i ng i n you r fu t u r e
e x per t a dv i c e
Franchising
an investment in your future “As a franchisee you are running your own business, but you are not alone – you have the knowledge and resources of your franchisor behind you.” Bruce Billson | Executive Chair Franchise Council of Australia
44 Business Franchise Australia and New Zealand
It’s with great pleasure that I accepted the role of Executive Chair at the Franchise Council of Australia (FCA) and commence the task of further boosting what is already a vibrant sector and vital contributor to Australia’s economy.
FEATURE : i n v est i ng i n you r fu t u r e I am passionate about supporting the entrepreneurial women and men in the Australian economy and as FCA Chair am enthusiastic about applying my ambition to continue to ‘energise enterprise’ to the benefit on the innovative and highly motivated business people who drive success in this important sector of the economy.
What is franchising’s competitive advantage? The decision to become a small business owner can be both an exciting and a daunting one. On one hand, there is the anticipation of being your own boss and all the independence that entails. On the other, you will need to have – or quickly develop – the management, technical and administrative skills required to run the business. Franchising is a method of business that provides independent small business owners with the strategy, training and support, systems and processes, brand development, group purchasing and marketing power that if adhered to can lead to small business success. As a franchisee you are running your own business, but you are not alone – you
have the knowledge and resources of your franchisor behind you. Think of it like learning to dive. If you’re poised to enter the water for a first time, even as a seasoned swimmer or lifelong beachgoer, you want an experienced instructor with you – to have worked with you to build knowledge of the technology and systems, to alert you to what to watch out for, to help guide and develop of your own competence and to help identify and make your own positive new opportunities. Wisdom and experience delivered via a partnership that nurtures know-how and helps to guide your success. A great experience encourages others follow your course … That’s what franchising is. It’s a business model where two independent businesses – one run by the franchisor, and one operated by the franchisee – work separately but collaboratively for both their mutual and individual benefits. It is this relationship, where both franchisors and franchisees have ‘skin in the game’, that enables franchised businesses to compete effectively against major corporations. Indeed the best of the franchise model with a shared purpose and mutually supportive and respectful relationship is probably the most
dependable, proven and durable business model that provides an ongoing competitive advantage to franchisors and franchisees alike.
Realising the rewards of the franchise relationship I was lucky enough during April to attend the FCA’s NSW/ACT Excellence in Franchising Awards and hear the success stories of franchisees who had benefited from being a part of a franchise network. For Soul Origin’s Westfield Parramatta franchisee, Sherwin Djamil - who won the NSW/ACT Franchisee Community Responsibility and Contribution Award for 2016 - the support offered by a franchise system was a key attraction when deciding to become a small business owner. “At first it (becoming a Soul Origin franchisee) seemed like an obstacle, because I’d never been a business owner before,” said Sherwin. “But I realised that it was an opportunity and I wasn’t alone. Soul Origin had a support system and that support system has taken me to where I am today.” Sherwin’s sentiments were echoed by 2016 NSW/ACT Single Unit Franchisee of the
Business Franchise Australia and New Zealand 45
FEATURE : i n v est i ng i n you r fu t u r e
e x per t a dv i c e
“If you are a more entrepreneurial personality who prefers to do things their own way, realistically, you may not be ideally suited to be a franchisee.” Year, less than two staff, winners Shaun Birley and Sam Orders. These passionate young franchisees purchased their InXpress franchise as soon as they graduated university in 2013. “We thought our degrees will always be there so why don’t we have a crack at something ourselves,” said Sam. “And what better industry than franchising where you’re given a proven business model to follow.”
The importance of due diligence Purchasing a franchise is likely to be one of the biggest financial investments you will make. It’s an investment in your future livelihood and not one to be taken lightly. So, if you’re thinking about investing in a franchise business, the most important thing you can do is research. Proper due diligence is the most important part of any business decision. Consider the brand you are looking at, and ensure you have a proper understanding of the franchise business model itself, along with your own financial situation and lifestyle needs. Most importantly, remember to seek independent, specialist legal and financial advice before signing any binding documents. It’s also worth highlighting here that franchisees like Sherwin, Shaun and Sam all recognised the benefits and have been prepared to follow the established systems of their franchisor.
Franchising is not for everyone. And if you are a more entrepreneurial personality who prefers to do things their own way, realistically, you may not be ideally suited to be a franchisee. For while there are no guarantees of success in any small business, the franchisees who obtain the best results are those who work with and fully embrace the proven model of the franchise system.
The Franchise Council of Australia’s role The FCA’s mission is to support the growth, success and vitality of franchising for the benefit of franchisors, franchisees and the 460,000 Australians that derive their livelihoods from the around 80,000 business units operating in our sector. Contributing an estimated $144 billion each year to our national economy, franchising is a very big deal and needs clear, strategic and positive leadership to grow and prosper. The FCA is committed to providing this focus and leadership. We need to make concerted efforts to expand the level of understanding of franchising and the structural and business reasons why franchising delivers competitive advantage to franchisors and franchisees while ensuring the interests of all stakeholders in the franchising sector are advanced and protected. I am excited to be able to work to build on the positive momentum in franchising by
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continuing to nurture confidence in this model of commerce, the capacity of the sector and our commitment to quality to ensure more people see franchising as a pathway to a more prosperous future. Bruce was appointed as the Executive Chairman of the Franchise Council of Australia in March 2016. Bruce brings with him to the role nearly two decades of experience in public life, having been the Federal Member for Dunkley from 1996 to 2016. As a Parliamentarian, he held numerous portfolios in government and opposition, including most recently as Minister for Small Business from September 2013 to September 2015 and previously as Shadow Cabinet Minister for Small Business, Competition Policy and Consumer Affairs from December 2009 September 2013. The Franchise Council of Australia Limited (FCA) is the peak body for the $144 billion franchise sector in Australia, representing franchisees, franchisors and service providers to the sector. As the peak body for franchising, the FCA continues to add value to the businesses of its members by providing a range of services relevant to franchising and which represent good value. Membership of the FCA is voluntary, and open to any organisation or individual involved in the franchise sector. www.franchise.org.au
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Accounting & taxation Financial planning Finance solutions Bookkeeping Business intelligence Franchise specialists Visit our stand A19 at the Brisbane Franchising & Business Opportunities Expo. P 07 3512 8888 E mail@msitaylor.com.au
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FEATURE : i n v est i ng i n you r fu t u r e
s n a ps h ot: Pi z z a T em p tat i o n s
OPENING SOON NEAR YOU! Temptations will teach you everything you need to know. Daniel says, “A franchisee suitable to join our growing system needs to have drive and passion; with a hunger to create a successful business and leave a long lasting impression. We want all our franchisees to be in this for the long term - rewarding them with the benefits of being a part of our journey and success together. We provide ongoing support to all our franchisees - their success is our success.”
WHY JOIN A FRANCHISE?
With yet another store opening in July, it won’t be long before Pizza Temptations is opening near you! Pizza Temptations are looking for franchisees that can help grow the brand and that will complement the current expansion plans and help drive the brand to the top. In an industry that’s flooded with cheap pizzas, Pizza Temptations provide a high level of food products with quality ingredients; offering traditional pizzas whilst also providing a ‘Temptation’ range, a fresh twist on pizza such as nacho and Spaghetti Bolognese. Pizza Temptations isn’t just pizza though; they also feature authentic delicious pastas, risotto, ribs and wings, chicken parmigiana, kid’s meals and their famous mouth-watering dessert pizzas! Pizza Temptations provides customers with an experience when entering their stores or receiving delivery and have a winning culture that all staff follow to go above and beyond to all customers.
A WINNING FORMULA Founded in August 2014 by Daniel PirroneCook and Belinda Karcoushkas, Pizza Temptations opened their first store in Upper Coomera on the Gold Coast QLD. After a period of exponential growth and realising they had found a winning formula, Daniel and Belinda made the decision to franchise and launched at the first birthday celebrations of the Upper Coomera store. Following much interest, it wasn’t long before the second (and first franchised) store was opened in February 2016 at Northlakes, Brisbane with the next scheduled to open in July 2016 in Broadbeach on the Gold Coast QLD. Implementing the systems and processes required to run a successful franchise, Pizza Temptations are now looking for franchisees not just within Queensland but also interstate and are on target to have six stores by the end of 2016 with plans to grow to 50 within five years.
ARE YOU THEIR NEXT FRANCHISEE? Although experience in the kitchen would be an advantage it’s not essential as Pizza
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Franchising means you are in business for yourself, but not by yourself. You receive the knowledge, expertise, training and purchasing power that allows you to open your own store with a running start. As part of your franchise package Pizza Temptations will provide you with comprehensive training so you will be confident from day one. “We have a training program in place prior to the opening of the store and ongoing training for new products. Support and development is ongoing and on a one on one basis, with myself and Belinda, as the franchisors, making frequent visits. This we feel makes us unique as the franchisees are in direct contact with the franchisor which ensures everything is running smoothly and efficiently,” says Daniel. Making the decision to operate your own business is a big step, which is why Pizza Temptations are committed to making the process as open and informative as possible. It’s an important decision for both parties so you’ll be provided with all the support and information you need to help you make the right decision - for you and your family. If you would like to know more about this growing franchise, contact Daniel on: 0438 008 267 1300 22 33 17 pizzatemptations@gmail.com www.pizzatemptations.com.au
Business Franchise Australia and New Zealand 49
FEATURE : i n v est i ng i n you r fu t u r e
FRANCHISOR IN D EPTH : J IM ’S ANTENNAS
DO YOU HAVE THE
Drive
TO SUCCEED? Do you enjoy talking with people, have great communication skills and have a genuine interest in the latest technology? If so, now is the perfect time to join this ever-growing franchise. Jim’s Antennas are looking for people who want to become their own boss and who are searching for something new. Achieving double-digit growth in Australia over the last 12 months and with 165 franchisees across all states and territories in Australia, their success is attributed to a combination of experience, outstanding service and a great team.
AUSTRALIA’S LARGEST
NOT JUST ANTENNAS
Established in 1999 by Andrew Parke, Jim’s Antennas has grown into Australia’s largest antenna installation company.
Modern technology is constantly moving forward and now is the perfect time to join Jim’s Antennas. The bygone days of simply plugging one cable into the back of the new television have long gone. Consumers these days have to contend with the NBN, satellite and pay television, streaming TV’s, Plasma, LCD, LED alongside blu-ray, home theatre systems, phone and data points.
After being approached by Jim’s Group CEO Jim Penman, Andrew, with 10 years’ experience already within the industry, has grown the Antenna division of Jim’s into a mature brand that customers can trust. Heading up the franchise team is Shane Doyle, who has been with Jim’s Antennas for over four years. As Franchising Manager, Shane’s role is to provide support to the franchisees within the network. “Owning your own franchise is a massive step, but the best bit is you are not doing it on your own! The support doesn’t stop once the initial training is completed; we are constantly working with you - on where your business is going now and in the future. From weekly and monthly phone calls to hands-on training sessions and conferences we are always keeping you at the forefront of the technology at hand,” says Shane.
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With the NBN roll-out expected to last another 10 years, Andrew says, “As an approved installer, we are part of an installation group which brings NBN technology to rural and regional areas. Mounting wireless outdoor antennas to properties enables homeowners unable to connect by cable to have access to high-speed broadband.” As a Jim’s Antennas franchisee you will specialise in a range of quality digital antenna systems and conduct a free signal test at customer’s premises, before providing them with a free quote on the best antenna for their reception levels.
FEATURE : i n v est i ng i n you r fu t u r e
“Owning your own franchise is a massive step, but the best bit is you are not doing it on your own! The support doesn’t stop once the initial training is completed; we are constantly working with you.”
Jim’s Antennas franchisees specialise in the following aspects of antenna installation: • New antenna systems; • Diagnosing reception problems; • Cabling to new houses at lock up stage; • Antennas to shared housing (units, dual occupancy); • Digital Antenna systems to commercial premises; • FM Radio Antennas; • New TV Points to existing antennas; • Supplying and installing new set top boxes; • TV Wall Mounting; and • Home Theatre Installations. Jim’s Antennas will help you arrange any necessary licenses, so you are able to provide all types of telephone cabling services and in addition to extra phone points, Jim’s Antennas franchisees can also assist with computer data cabling, plus data points to connect computers to the internet, without running leads across the floor. Trained to professionally install new flat panel screens onto walls, including cable concealment to hide all those messy cables, franchisees have access to a wide variety of specialised brackets and tools, for all types of TV’s. Alongside this, you will also be able to complete Home Theatre Installations, which includes hidden cabling, surround
sound, speaker mounting and custom wall plates, projector installation, installation of projector screens, installation of Plasma, LCD and LED TV’s and supplying and programming home theatre remote controls.
WHY JOIN JIM’S ANTENNAS? A Jim’s Antennas franchise allows you to set your own hours and achieve that elusive work / life balance. As you are responsible for your own scheduling, working hours and holidays, you are in control. A Work Availability Guarantee of $1500 per week, including GST, net of stock is available to all new Jim’s Antennas franchisees. This means that should you request and not receive work to this value, your Regional Franchisor will make up the difference in work or in exchange for you providing free promotional services designed to promote and build your business. Although there is a $1500 work availability many franchisees earn well in excess of this guarantee. A Franchise Management System (FMS) computer program has been specially developed by Jim’s IT team and allows franchisees flexibility and control over their business. Territory rights are nonexclusive, meaning that if a franchisee is not requesting work within their territory on a particular day, it will be allocated to an operator who wants the work. You are also able to provide
personal referrals in any area you wish and these do not attract fees. Franchise fees consist of a monthly base fee, plus a lead fee. The lead fee is charged once only on each new lead requested by, and sent to you. This is a ‘user pays’ system, with those taking more leads paying higher fees. This encourages all operators to contact clients as soon as the lead is received, and to log off for work when busy, leading to a higher level of customer service. Jim’s do not charge a percentage of your income or a fee on personal referrals or walk up clients. Jim’s Group have over 3,500 franchisees across the different divisions, therefore the strength of the Group often lends buying power for national deals. This means Jim’s Antennas franchisees are able to enjoy significant savings on work vans, mobile phone deals, insurance, stock and more.
TRAINING AND SUPPORT Initial franchisee training is completed at the Jim’s Group National Training Centre, located in Melbourne. This covers areas such as bookkeeping, customer service and sales, the Jim’s Group ethos plus the Jim’s Antennas specific training covering the technical aspects of antenna installation. Once the classroom training is completed, franchisees are then on the road for four weeks, completing their on-the-job training with an existing franchisee who is qualified as a trainer.
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FRANCHISOR IN D EPTH : J IM ’S ANTENNAS
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“We don’t necessarily look for someone with a technical background. We actively seek franchisees that have exceptional customer service and communication skills.” “This means that our new franchisees are literally working on the tools and learning on the job, all whilst being paid a training rebate,” says Andrew. Every meeting, of which there is a minimum of eight a year, regular training will keep you up to date with new technology and industry changes. Alongside preferred suppliers - invited to complete specific training for their products - Jim’s Antennas also utilise the existing ‘on-the-job’ skills of their existing franchisees to educate others within the group. Jim’s Antennas host an annual national conference, to be held in Queenstown in 2016, which all the national franchisees are invited along to. As well as the conference there are annual training camps where the franchisees will get away for two days and two nights so they can immerse themselves in training. When it comes to administration, Jim’s Antennas supply state of the art mobility software, named ‘Jimbo’, which was designed
by Andrew Parke, running on either your computer or iPad. This completes all the scheduling and invoicing as well as showing KPIs for the week and month. This ensures that franchisees always have up to date information at their fingertips. Jim’s Antennas complete the majority of your marketing for you and are proven to be successful at it, by averaging more than 4,000 jobs per month. In addition to this, franchisees are encouraged to bring in their own work by liaising with real estate agents, builders, electricians and A.V. shops directly. Being part of the Jims Group brand sets Jim’s Antennas apart from the competition; it’s a brand customers know and a brand they can trust. Andrew says, “As part of the Jim’s Group, our customers know that our lifetime warranty means just that. While there may be other antenna installation companies out there in the market-place offering
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comparable warranties, who knows where they’ll be in 12 months’ time. Our customers know that if they are unhappy with our service, which is highly unlikely but if so, then they can contact Jim himself for assistance.”
DOES THIS SOUND LIKE YOU? Jim’s Antennas most successful franchisees share a common drive and passion for their business. “When we are looking for a new franchisee, we don’t necessarily look for someone with a technical background. We actively seek franchisees that have exceptional customer service and communication skills, with an interest in antennas or home theatre and TV. We can teach the technical skills but require our franchisees to be self-motivated and possess a drive to succeed,” says Andrew. If this sounds like you, contact Jim’s Antennas today to find out more. 131 546 getstarted@jimsantennas.com.au www.jimsantennas.com.au
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Pre-approved finance and negotiated rates across our rental solutions, leasing solutions and business loans are just some of the benefits of becoming accredited with Cashflow It.
FEATURE : i n v est i ng i n you r fu t u r e
pr o fi l e : NATI O NAL D R O NES
A NEW PERSPECTIVE Recent advances in battery technology, coupled with the emergence of reliable and affordable RTF (ready-to-fly) systems, has seen a number of industries embrace the technology commonly known as ‘drones’, as a way to cut costs, deliver efficiencies and save time when compared to traditional methods of capturing aerial photography and videography and conducting aerial spotting and aerial surveillance works (namely, the use of helicopters). Furthermore, applications that simply wouldn’t have been economical to perform using a helicopter, can now be performed using an ‘unmanned aerial vehicle’ (UAV), or ‘remotely piloted aircraft system’ (RPAS) as they are becoming more widely referred to, to conduct low-noise, low-altitude, low-risk flight operations at an increasingly affordable rate.
“Analysts predict that the market for drones (including services), currently valued US$9.1bn is set to grow ten-fold over the next decade.” remotely piloted aircraft systems (RPAS). “With hundreds of potential applications in industries such as precision agriculture, asset inspection, building and solar panel inspections, civil engineering and construction, mining, insurance assessment, emergency services, commercial photography, cinematography, media and television; opportunities exist for rural, regional and metropolitan franchisees alike,” said Kevin Scrimshaw, CEO and Chief Controller, National Drones.
Analysts predict that the market for drones (including services), currently valued US$9.1bn is set to grow ten-fold over the next decade. Whilst military spending accounts for a significant proportion of this, consumer and industrial markets are tipped to have decades of growth ahead of them, according to the September 8, 2015 report Drones: A Rising Market co-authored by Sean Peasgood (President & CEO) and Marcel Valentin (Vice President) of Sophic Capital.
With so many applications and potential uses, you might be left wondering why so few people have embraced the opportunity? Few people realise however that in order to operate anything larger than a microdrone, commercial operators need to hold both a UAV Controller’s Certificate and Aeronautical Radio Operator Certificate (AROC) before also applying for, and being granted an Unmanned Aerial Vehicle Operator’s Certificate (UOC), a process that can take up to a year.
National Drones, an Australian-first franchise system is poised to take advantage of this growth market opportunity, by positioning itself as Australia’s safest, most recognised, respected, accessible and affordable professional aerial photography, aerial videography, aerial spotting and aerial surveillance service provider utilising
Buying into a franchise system that already has a UOC means franchisees could potentially be ‘up and flying’ (literally) within a month. Furthermore, restricted operations such as operation of an RPA up to 25kg, permission to operate closer than 30 metres (but no less than 15 metres) from a person, night time flying (with night rating),
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beyond visual line of sight (BVLOS) flights and operation within controlled areas can only be conducted by controllers operating under the banner of a UOC. “National Drones’ extremely comprehensive training and induction program goes well beyond teaching franchisees how to operate a drone and helping them attain an Unmanned Aerial Vehicle Controller Certificate and Aeronautical Radio Operator Certificate,” said Brad Aylett, Director and Maintenance Controller, National Drones. “We include training on digital thermography, NDVI analysis, photogrammetry, photo and video editing software, business operating systems and much, much more,” he continued. Whilst no particular experience is necessary prior to joining National Drones, the business should appeal to individuals who have some business and life experience, are not deterred by the need for technical learning and exams and who are comfortable dealing with business customers. National Drones will be exhibiting at the Brisbane Franchise & Business Opportunities Expo, 23-24th July 2016 at the Brisbane Convention & Exhibition Centre, Corner of Merivale & Glenelg Street, South Bank Qld 4101 where you’ll have the opportunity to meet Kevin and Brad to discuss your interest in becoming a National Drones franchisee. Alternatively, send them an email to skyview@nationaldrones.com.au, call 1300 SKY VIEW, or visit www.nationaldrones.com.au for more information on this exciting opportunity.
THE SKY’S THE LIMIT
With hundreds of potential commercial applications, drones are being used to
CUT COSTS, DELIVER EFFICIENCIES AND SAVE TIME
across a range of industries.
Commentators believe that “In just ten years’ time this AU$13bn industry is tipped to grow tenfold” creating an industry worth as much as $130 billion. Apply now for your chance to become a part of this exciting growth-phase industry. No prior experience is necessary, as all training is provided.
Get your career flying today!
1300 SKY VIEW www.nationaldrones.com.au
skyview@nationaldrones.com.au
FRANCHISES AVAILABLE
FEATURE : i n v est i ng i n you r fu t u r e
e x per t a dv i c e
“The Griffith/UNSW research also found that only 35 per cent of current franchisees consulted an accountant, lawyer or financial adviser prior to purchase or start up. This finding is surprising.” Dr Michael Schaper | Deputy Chairman | ACCC
A head start Pre-entry education and professional advice is a worthy investment in your franchising future. New research into due diligence published by Griffith University and the University of New South Wales found that more than half of the franchisees surveyed had no (or almost no) idea about where to get franchise training. This lack of awareness is a concern, since a bit of information and training can help franchisees get off to the best possible start and avoid problems down the track.
Pre-entry education The Australian Competition and Consumer Commission (ACCC) has long recognised the benefits of pre-entry education. Since 2010, we have funded a free online prefranchise program run out of Griffith University’s Asia-Pacific Centre for Franchising Excellence. More than 10,000 people have now registered for the course. This is a significant milestone. As franchising veterans can attest, it’s about going in with your eyes wide open and knowing where to look. What do your franchising documents say about site and territory selection? What are your retail leasing and marketing fund arrangements? And, how can you verify any financial information? All these issues are covered in the course. Pre-entry education of this kind doesn’t tell you where and how to specifically
invest your money, but it can help you make a better overall informed decision. Pre-entry training also lifts the lid on the practical demands involved in running a franchise business. Despite the fact that many franchising participants already have some form of business qualifications before they turned to franchising, the Griffith/ UNSW research found that 58 per cent of current franchisees had no realistic idea about what they were getting themselves into. Pre-entry training can provide firsttimers with more realistic expectations. Pre-entry training also provides franchisees with important background on the Franchising Code of Conduct. The mandatory industry Code sets out the rights and obligations of all participants in the franchising industry. For example, the Code provides new franchisees with a ‘cooling off’ period and requires franchisors to disclose specific information to prospective and existing franchisees. The Code also provides a way for franchisees and franchisors to resolve disputes and requires that both sides act in good faith.
Professional advice The Griffith/UNSW research also found that only 35 per cent of current franchisees consulted an accountant, lawyer or financial adviser prior to purchase or start up. This finding is surprising since the Franchising Code requires you to provide a statement that you have sought professional advice as part of the buying process.
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Alternatively, you can sign a statement saying that you are aware that you should seek advice but have decided against it. The ACCC sees professional advice as imperative, particularly when you consider life savings are on the line and the complexity of some franchise agreements. When it comes to the crunch, professionals can guide you through the finer points of contracts or the complexities of franchise finances. For example, if the franchisor has provided you with projected earnings, it must also provide you with information about the assumptions on which the projection is based. An accountant or business adviser will be able to assist you to compare and verify any figures or projections given to you. It makes sense to get some professional advice before making one of the biggest investment decisions of your life. The Griffith/UNSW research is available at www.franchise.edu.au/home/research/ due-diligence-research\ You can sign up to the pre-entry program at www.franchise.edu.au/home/ education/for-franchisees/pre-entryfranchise-education Dr Michael Schaper is Deputy Chair of the Australian Competition and Consumer Commission. www.accc.gov.au/franchising
FEATURE : i n v est i ng i n you r fu t u r e Business Franchise Australia and New Zealand 57
FEATURE : i n v est i ng i n you r fu t u r e
fr a n c h i s i n g e x p o
Your dream business could be waiting… Whether it’s a café, a salon, accounting, or even rock climbing, there are plenty of business ideas to motivate and inspire at the Franchising & Business Opportunities Expo, on in Brisbane in July and Melbourne in August. Both Expos will showcase a wide range of local, national and multinational franchises, and will also host a variety of business experts and support organisations to assist people who may be pondering the ins and outs of becoming their own boss. “Attending the Expo in Brisbane or Melbourne is a great way to investigate franchising options and learn more about this exciting and dynamic sector,” says Exhibition Manager Fiona Stacey. The Melbourne Franchising & Business Opportunities Expo is traditionally the biggest of the year, and will once again be a highlight of the Victorian Small Business Festival. Meanwhile there will be plenty of buzz in Brisbane, with new concepts to see and motivating presentations from seminar speakers. A feature of the Brisbane show will be a rock climbing installation by Base Zero next to the café at Brisbane Exhibition Centre. Wade Morse from Base Zero says kids (aged four years and over) are welcome to climb the rock wall fully supervised while their parents meet with franchisors and advisors in the café. “At Base Zero, we believe every Australian child should experience the thrill of rock climbing in a safe and encouraging environment,” says Morse. “We are a new franchise launching at the show and looking for young families and people who enjoy working with children to become a franchise partner.” People dreaming of their own café, restaurant or takeaway outlet will find many ideas to inspire them at the Expo, with
See Wade Morse (far right) and the team from new franchising concept Base Zero at the Brisbane show
brands such as Lenard’s, BK’s Takeaway, Degani, Lava Coffee, Pizza Temptations, The Coffee Club and New York Slice Pizzeria exhibiting at one or both shows. A popular feature of the Franchising & Business Opportunities Expo is the seminar series, which once again will bring together a wide range of experts and successful businesspeople. John O’Brien, CEO of Poolwerx, and Clark Rubber’s MD Chris Malcolm will give keynote presentations. “One thing all the experts have in common is the emphasis they place on thorough research before investing in a franchise, or franchising an existing concept,” Stacey says. “Attending the Expo means you can investigate all the ins and outs and meet all the right people under one roof – it really is a one-stop-shop, wherever you are in your franchising journey.”
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For information about exhibiting in the Franchising & Business Opportunities Expo contact Fiona Stacey 03 9999 5464 Fiona@specialisedevents.com.au
Diary Dates: Brisbane: 23-24 July Brisbane Convention & Exhibition Centre, South Bank
Melbourne: 26-28 August Melbourne Exhibition Centre, South Wharf
Reader Offer: Register for FREE at franchisingexpo. com.au with promo code BFM.
Business Franchise Australia and New Zealand 59
FEATURE : i n v est i ng i n you r fu t u r e
e x per t a dv i c e
How to Find Your Perfect Franchise Tips on keeping your eyes wide open when buying a franchise It still surprises me how many people get “tunnel vision” when looking to buy a franchise. By tunnel vision, I mean that they get fixated on one particular franchise opportunity. They enquire and then go through the steps of buying a franchise without considering any other opportunities or asking the right questions and demanding the right answers. Many people move forward without stopping to ask questions like: • “How do the competitors stack up?” • “Why am I choosing this opportunity over that opportunity?” • “What else could my money buy me?” • “How does the industry outlook compare from one franchise to another?” • “What does my day to day role look like in this business versus that business?”
• “How does the team of people (head office and other franchisees) in this franchise compare to another?” You would rarely buy the first car you see or test drive, or a home without first looking at different options. We put considerable time and thought into comparing different holiday destinations before making a choice for a two-week vacation. Even buying a phone, a computer or a television has us researching the different features, price points and brands. The decision to purchase a franchise is a much bigger decision. Some people have even said it’s a bigger decision than choosing a husband or wife! Buying a franchise is not only a financial decision - it shapes your day to day life for an average of seven years, because that’s the industry average for time franchisees spend in a network. We have all experienced food envy. It’s not a great feeling. Imagine, six months after opening your franchise business, seeing a franchisee from a different network living
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a great life - which you could have had! There are some amazing franchise systems out there and I have seen how franchising can enrich families’ lives and shape amazing futures for people. So how do you weigh up the options and assess the relative merits of different industries, brands and networks? Here are some tips on evaluating each opportunity and choosing what is right for you and your family at this stage of your life:
Money Questions: The Price It seems a no-brainer but knowing how much you have to spend, including how much you can borrow, hopefully against the fixtures and fittings of the business or potentially against your other assets such as your home, is vital. Find out if the franchisor is accredited with a bank and can assist you with getting finance. This can be helpful not just in raising the necessary capital, but their
James Young | General Manager DC Strategy Franchise Recruitment
ROI (return on investment) Ask the franchisor about the return on investment, requesting the average ROI across the group. If that information is not available talk to as many franchisees as possible asking how long it has taken them to make back their original investment plus their salary.
Is This Feasible? Does the size of the investment match what you can genuinely afford or are you stretching yourself to buy this business? What will you do if it takes longer to become profitable or you have insufficient operating capital? What do you stand to lose? Allow some leeway in your calculations for unforeseen circumstances.
Motivation Are you just looking for as much money as possible or are you looking for something you will enjoy and can be passionate about as well? It’s easy if it’s only money that motivates you. Otherwise, read on!
so you need to speak to each and every franchisee. If possible request a day in-store/ in the business, or a week if you can, to make sure this is the job for you.
Practical Considerations: Trading Times Are you a night owl or a morning person? There is no point buying a coffee shop if you operate best later in the day. Do you want to work seven days a week and nights or do you want a 9-5, Monday to Friday job? Do you need a job that can fit in around picking up kids from school? Considering each of these carefully will help you determine whether you should be looking at a food business, a mall-based business, a B2B, or a mobile or home-based business.
Family and Support This is paramount and it’s tied to the previous consideration. Being a successful and profitable franchisee depends on working the business yourself. Yes, you might have staff and if it’s open 60 hours or more a week, you might even have a manager at times, but you need to be there if it’s going to work. So be realistic about how much of your time and effort your business will require and make sure your family is ok with the sacrifices this will mean for all of you. Running your own business can provide future security for your family but you’ll need their support and understanding to pull it off.
accreditation with their bank may also add to the security of their offer.
Passion and Commitment Questions:
Financial Due Diligence
Passion and Interest
Have you been provided average historical figures as a guide to performance? If not, ask for them. You want to see real financial performance data from both franchise and company owned stores across the network so you can evaluate the opportunity.
What makes you happy? If you’re going to jump out of bed and head into your franchise business for another seven years, you had better find something that you can remain enthused about for that long.
Operating Capital
to be
Location
Talk to other franchisees and find out what the ramp up period could be and how much money they needed to tide them over till the business started to be profitable.
This isn’t just about making money. Would you be proud to be an ambassador for this brand, and to talk about your new business with your friends and family?
If it’s a bricks and mortar business is it close to your home? Or if it’s a mobile business is it in the territory where you live? It’s always better to stay local as you know your area and are a member of the community already, so will be more effective at marketing and developing your business. Not to mention – the less travel the better!
Understand Cash Flow Again, talk to other franchisees, not just in terms of operating capital. Are there seasonal fluctuations, or do the terms of trade with suppliers put strain on cash flow, and how can you prepare for that?
Find a business that fits who you want
Finding a Fit Are the other people in the network people you would be proud and confident to have as colleagues and does the screening and selection process ensure you and they are a good brand fit? Dedication and enjoyment in your work are important to most people,
Due Diligence Due diligence is a lawyer term for doing your research! Under the Franchising Code
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“Take the time to make sure you are buying the best franchise for you - not just the first one you find. Signing the franchise agreement is not the end of your search; it’s the beginning of your new career!”
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of Conduct every franchisor must provide potential franchisees with a Disclosure Document. As a part of this, the franchisor is obliged to give you a list of all the existing franchisees in the network and those that have left. Go and see them (all of them if possible!) and ask all the questions noted above.
advice. You will need to sign that you have done so, or that you have declined to do so. Remember, you wouldn’t buy a house without a pest and building report, and this is the same. Get professional advice. It is the final piece of insurance that you are investing in a business that really is right for you.
Spend time with the franchise head office staff and the directors if possible. Do they seem genuine? Can you see yourself working with them?
I have been recruiting franchisees for over 15 years, and have granted hundreds in industries ranging from food and beverage, gyms, childcare and education, to health and beauty, financial, professional and trades services. I won’t grant a franchise unless a candidate has considered a number of options and clearly explained why this is the right franchise for them and their family.
Get Legal Advice Get advice from professional specialist franchise lawyers who will review the Franchise Agreement and Disclosure Document. Get a fixed fee quote and ask for the review in writing.
Get Financial/Accounting Advice Again, take all the financial information provided (and ask for anything that isn’t) and go to a business advisor or accountant who has worked with franchised businesses for advice.
Professional Advice: There is a page in the Disclosure Document where the franchisor advises you (as required by the Code) to take legal and business
So take the time to make sure you are buying the best franchise for you - not just the first one you find. Signing the franchise agreement is not the end of your search; it’s the beginning of your new career! James Young heads up the recruitment division at DC Strategy. He has recruited franchisees for well over 40 major franchise networks in Australia and internationally and has been a State Development Licensee in two states and a multi-unit franchisee for Hairhouse Warehouse where he also held roles in both national recruitment
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“Buying a franchise is not only a financial decision - it shapes your day to day life for an average of seven years, because that’s the industry average for time franchisees spend in a network.” and leasing. Hands-on experience on both sides of franchising gives him a unique perspective. He is also a licenced business broker who assists franchisors with exit strategies and negotiations and franchisees looking to sell their franchise business. DC Strategy is the only end-to-end franchise consulting, legal, recruitment, franchise brokerage and brand, marketing and technology firm. For over 30 years their experienced specialist teams have developed franchise programs for many of the most successful national franchises, many of which they’ve taken to the world. In the last decade alone they have built over $1.8 billion in enterprise value for their clients. They have also brought many well known international franchise brands to Australia and assisted many franchise networks to exit. DCS’s expert franchise lawyers offer fixed fee franchisee legal reviews. Contact James on: 0404 078 782 james.young@dcstrategy.com www.dcstrategy.com
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FRANCHISOR IN D EPTH : THE R MAWO O D
DO YOU HAVE PASSION?
the most advanced double glazing system for existing timber Established in New Zealand, Thermawood is the brand name and unique system owned by Retro-Fit NZ. The Thermawood story is one of innovative hands-on research and development by people who are highly experienced in the glazing, joinery and building trades. This has delivered a world class product and installation system for use within homes and businesses.
After developing a nationwide network of Thermawood installers Thermawood NZ have expanded into the Australian market. With franchise opportunities now available in Victoria, New South Wales and South Australia, Thermawood Australia are looking for franchisees to build a successful future with a solid and well-established brand. Using a unique patented dry glazing drainage system for double glazing and installing draft/sound seals into existing timber windows and doors in your home, the system is designed to fit any wooden joinery and can be used in a number of configurations. Thermawood Retro-fit Double Glazing allows the home owner to keep their house warmer in winter, cooler in summer, reduces noise, drafts and allows the homeowner to maintain the original character aesthetic of their home while adding value to the property and saving money on energy costs. Although initially the principal application
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of the Thermawood system has been in residential housing - where its use is creating a dry glazed, complete drainage system for double glazing into wooden frames - testing has also been conducted in a school environment where the use of the Thermawood system has been shown to significantly change and improve the conditions within classrooms. Stabilising the temperature to optimal comfort levels as well as reducing humidity created a better learning environment.
With a number of Australian franchisees already enjoying success, now is the perfect time to join this proven franchise system.
SHARING THE SAME GOAL As a franchisee, Thermawood will teach you all you need to know about the techniques required to commence a Thermawood retro-fit double glazing business. Using their experience from within the industry, they will also pass on everything they know about avoiding the costly mistakes that inexperienced people can make - showing you how to identify and market to target customer groups in your territory. You will receive a fully documented franchise manual, comprehensive management and operating systems and other support services designed to help you to run a successful Thermawood franchise business. By being part of the growing Thermawood network, you will benefit from group promotional activity, work referrals and support resources, and you will also be responsible for optimising your sales in your franchise territory. This will involve local area marketing, sales processes and presentations and the provision of advice and assistance to prospective customers. You will need to build and maintain a network of satisfied clients, local contractors and business relationships to help you build your business by reputation and referral.
expanded as the business grows together with any administrative or sales roles required to support the growth of your business.
BENEFITS OF JOINING THERMAWOOD
• A rewarding business with sound financial potential; • Running your own business with their support and expertise; • An exclusive assigned marketing territory;
Potential business will vary in local markets, but the versatility of Thermawood’s products and services will provide franchisees with an abundance of opportunities.
• A variety of market opportunities; and • Thermawood’s experience. The use of the Thermawood brand name and the following exclusive benefits include:
Consider some of these examples of sales opportunities in your area:
• Supply and training in use of all equipment and operational procedures;
• Standalone residential dwellings requiring an energy efficient home insulation system;
• Efficient and reliable supply of glass and specialised components;
• Multi-unit residential complexes requiring a cost effective solution for commercial owners;
• Full training and detailed set of manuals – everything you need to know to run your business successfully;
• Commercial buildings under renovation or re-fit; and
• Being part of a well-known brand, sound reputation and proven track record;
• Historic buildings requiring energy efficiency and restoration.
• Comprehensive local marketing toolbox;
You will receive a great deal of support from the franchisor and the franchise support team. However, your success depends on your own commitment and your passion for business growth and results. The franchise system will give you many unique advantages, but it is up to you to optimise them. The benefits you enjoy as a Thermawood Franchisee include:
• Competitive pricing structure;
• Benefits of national marketing and brand development; and • Ongoing business advice and assistance from the supportive Thermawood Franchise Support Office.
TEAM PLAYERS Thermawood is looking for team players who share their vision and passion; who are motivated to build and maintain strong customer and business relationships.
“The Thermawood story is one of innovative hands-on research and development by people who are highly experienced in the glazing, joinery and building trades.”
You can choose to run your franchise business from commercial premises or from home. All you will need is sufficient clean storage space for a trailer, a small amount of stock tools and equipment. Additionally, standard office equipment, including a telephone, computer, printer, fax capabilities and internet access are required. The business has been packaged into a purpose built trailer with glass carrying capabilities, reducing the need for a trade vehicle therefore keeping overheads down. You will need a suitable vehicle to tow your purpose built trailer but you may already own this. In the first instance, you will be an owner/ operator and will be involved in all aspects of the business. With our advice, you will need to employ installers. These roles can be
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The Thermawood double glazing system is recognised as the industry leader in NZ with strong growth and extended lead times for installers nationwide. By using the established and proven systems, techniques, and products Thermawood have proven that committed and enthusiastic franchisees will create opportunities to establish successful franchise territories in Australia.
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FRANCHISOR IN D EPTH : THE R MAWO O D
“Thermawood franchisees should take pride in their work and value the satisfaction from achieving effective results.” assistance, including technical advice and a well-structured field support programme.
ARE YOU A POTENTIAL THERMAWOOD FRANCHISEE?
Previous business and staff management experience as well as previous experience in a traditional residential trade or good handy man skills is an advantage but not essential. Thermawood are seeking people with the necessary skills to run their own business and are willing to follow a proven system of success. In turn, you must train and manage your own staff to follow the Thermawood systems, processes and principles.
comprehensive induction and training in workplace safety requirements, including both operational and practical training. Training is also tailored to each franchisee’s needs and existing skillset, including on the job training with an existing franchisee. Thermawood provides franchisees with comprehensive support and ongoing
Successful franchisees need to be well presented, fit, energetic, innovative and passionate about the Thermawood franchise network. You need to be determined to achieve excellent results and high levels of customer satisfaction with every project, taking pride in your work and value the satisfaction from achieving effective results. Thermawood are looking for people who share their vision and their passion. If this sounds like you contact Graeme Clarke at: 0455 555 330 info@thermawood.com.au www.thermawood.com.au
Successful franchisees will be well presented, fit, energetic, innovative and passionate about the Thermawood franchise network. You will be determined to achieve excellent results and high levels of customer satisfaction with every project. Thermawood franchisees should take pride in their work and value the satisfaction from achieving effective results.
TRAINING AND SUPPORT The Thermawood business system has been developed following years of practical experience with the techniques of doubleglazing on projects large and small throughout New Zealand and has been adapted to Australian market conditions.
Recent work undertaken by a Melbourne Thermawood franchisee includes the historic St George Hotel in St Kilda, Melbourne.
The specialised tools and equipment that are unique to Thermawood and subject to patent protection, are subject to exclusive supply arrangements with Thermawood NZ. This specialised equipment is a vital component in the effectiveness of the Thermawood System and available only to franchisees.
Established in 1857, it is considered of historical and architectural significance to the State of Victoria and therefore any works to the structure and appearance of the building have to meet the Heritage Act 1995.
With franchising in mind, they have also developed and documented comprehensive management and operating systems. These are designed to help franchisees quickly learn the required systems and techniques.
The Thermawood System received permit exemption as the removal of nine sash windows and replacement with double glazing and subsequent re-paint was not deemed to impact on the cultural heritage significance of the property.
New franchisees joining the network receive
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avoiding the traps
Tips to Help Avoid Some of the Most Common Traps in Business Investing in your future will take time and effort. Being your own boss, controlling your destiny can be rewarding, however, as with most things in life it also carries responsibility. In any business there will be a wide range of risks to consider. Some risks once identified and understood can be reduced. By reducing risk the chances of business success improve dramatically. This list is not exclusive. No doubt there will be other aspects you will need to consider after taking your particular circumstances into account.
Cash Flow Take time to understand the cash flow cycle of the business. Consider where your customers will come from, how they will pay, any seasonality and when you need to pay creditors and taxes. Build a comprehensive list of assumptions and satisfy yourself of the ongoing viability of the business. This is especially important if the business is new and you are basing your projections on advice alone.
“To operate successfully a business owner will need to commit significant time and effort. Operating a business is never 9am to 5pm Monday to Friday.�
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Don’t overcommit yourself and keep your business and personal debt to manageable levels. Be wary of financiers who say they will lend you extra money without a proper assessment. Look at the repayment structure and interest rates. Be cautious in committing the business cash flow to non-business related purposes. For example, buying a more expensive house will add nothing to the value and productivity of your business and will become a problem if business cash flow tightens.
Understand Depreciation While depreciation is charged against business income and lowers net profit it establishes a need to continually reinvest in the business. Depreciable items whether they are a car, computer or floor coverings will need to be replaced. Failure to do so may impact business sales or add to maintenance costs and reduce productivity. Ideally set up a ‘sinking fund’ to deposit money to be used to fund future upgrades and replacements.
‘Own’ The Business It’s your business and you are responsible for everything! This includes ensuring employees are paid correctly and taxes are paid on time. As a business owner it comes down to understanding how to build revenue while watching costs. Take an active role in the management of your business and don’t look to delegate this responsibility to others.
Managing through the Good Times Don’t become complacent if things are going well. Make sure your business decisions take an inevitable change in business activity into account. Ensure budgets are set and regularly monitored. Take care in committing future cash flow to non-business related purposes. Look for any signs of deterioration and take decisive action early. Specifically, monitor sales levels, gross profit margins and labour costs.
Fall Back Capital Ensure you have quick and easy access to additional capital if required. Even in the best of businesses with considerable planning things can go wrong. An unexpected event can impact your business and access to additional capital may need required. The amount of back up capital will vary depending on the business, however, start up (green-field) business will require higher levels of reserves until proven.
“Don’t become complacent if things are going well. Make sure your business decisions take an inevitable change in business activity into account.” Steve Seddon | Senior Business Development Manager | Westpac
Economic Events Business conditions and confidence will be impacted by local and international events. Business owners need to understand how their business will be affected by changes to economic conditions. As an example, what is expected to happen if interest rates increase or exchanges rates change?
Quality Advice Always get the best independent business advice you can find. This will include accounting and legal advice using advisors with appropriate knowledge of your industry. You may also have a financial advisor, banker, business coach or mentor who is able to assist with your business decisions. Businesses need to continually evolve and move in line with customer and community expectations.
Understand business values Cost does not necessarily reflect value. Set up costs or price paid may or may not represent the ongoing value of the business. When considering the purchase of an existing business look at the historical performance, lease terms, franchise terms, condition of the fit out and equipment. Consider any capital expenditure required and speak to both the franchisor and landlord. Obtain independent advice on the businesses value to support your offer to purchase. When establishing a new location the set up costs may exceed the businesses value until such a stage the business builds to a predetermined level of operating profit.
Research - Industry, Competitors, Regulation As a part of your assessment process undertake detailed research. This would include considering the industry, competition (local and more widely if relevant), and regulation. All affect businesses in different ways however these impacts can be significant if not fully understood. For example, consider how the supermarket sector has been impacted by
additional competition, changes to retail trading hours, supplier pricing, internet ordering and delivery etc.
Understand time commitment To operate successfully a business owner will need to commit significant time and effort. Operating a business is never 9am to 5pm Monday to Friday. Taking time off for holidays can be difficult and requires planning and flexibility. It may take some time to get the business operations to a secure position before taking a break.
Impact on Relationships Relationships can change under the additional stress of running a business. Take the time to understand the expectations of business and life partners and others impacted by the business. Make a plan and always keep communication channels open. In summary, starting up a new franchise or purchasing an existing business can be an exciting and rewarding time. Taking time to understand the business, obtain advice and build a plan is an important step in investing in your future. Steve Seddon is a Senior Business Development Manager with Westpac. He specialises in the franchise sector and is on the Franchise Council of Australia Western Australian Committee. He holds a Bachelor of Commerce degree, Diploma in Franchising and is a qualified CPA. Westpac has supported the franchise sector in Australia of over 25 years. The bank has a national network of franchise specialist business bankers who are able to deal with the specific needs of the franchise sector. Contact Steve at: 0407 401 892 sseddon@westpac.com.au www.westpac.com.au
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Debt Levels
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h av e yo u r s ay: B eds h ed
Finding the Holy Grail flexible work/life balance
Flexible working is one of the reasons many people buy their own business or franchise, but making this a reality can be a challenge. When you’re the owner, not just an employee, you have ultimate responsibility for making it a success and that sometimes means work time bleeds into personal time. However unlike the quest for the Holy Grail, work/life balance and flexibility is very achievable in a business or franchise situation. Graham Gibson balances his Bedshed franchise in Moorabbin with maintaining an elite level of fitness. He has competed in Ironman contests and is always looking for the next strength and stamina challenge. Here Graham shares the four secrets behind his flexible lifestyle. Whether you’re struggling to pick your kids up from school every day or train for a fitness challenge, these tips will put more life into your work/life balance.
Get the tech Gone are the days of doing your accounting and client management with paper and pen. VPN or cloud based solutions are faster, more efficient and more accurate. They enable you to work from wherever, whenever. Though some initial effort is required to get it set up, once it is, you won’t know how you ever lived without it.
Have the discipline If you go with the flow in your business, you can always find a reason to come into the store or office when perhaps it’s not strictly necessary. Flexibility requires determination and planning – think at the start of the week what you have to fit in and what that will mean for your workload, and stick to it. If
Graham Gibson, Bedshed Franchisee, Moorabbin VIC
you’re taking Wednesday off, as I do when I’m training for a big race, be determined to make that happen and don’t let anything get in your way.
Find the time You might one day get to a point where you are able to have a minimal role in your franchise, but you can have flexibility before you get there. Like with anything, there has to be give and take to achieve flexibility and work life balance if you’re working full time, and the key is to understand what needs to be done when. If you’re leaving early to pick up your kids in the afternoons and spend time with them before bed, you will probably need to log on later and wrap up your admin.
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Prepare the team Everything is possible when you have a great team that communicates well. Firstly, make sure you’re hiring people with the right experience so they’re able to fill in when you’re not there. Secondly, flexibility can fall over when everyone is not privy to your plans – meetings can go in on your days off, or someone can need urgent help with a task when you’re due to leave early. Communicate clearly with the team and set up a chain of command for issues when you’re away from the business. Get these four things right, and you’ll find work/life balance is much more within reach. www.bedshed.com.au
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Fo c u s : S P O RT STA R ACADEMY
DIFFERENCE A E K A M with SPORT STAR ACADEMY Providing children with a platform to realise their sporting potential, Sport Star Academy is a dynamic and unique franchise system that has seen exciting national and international growth this year. After launching his original business Football Star Academy in 2002, Peter Nikolakopoulos came to the realisation whilst attending the FIFA World Cup in Germany in 2006 that football would – in the not too distant future - become a much more popular and integrated sport across the younger age groups in Australia. After approaching franchise consultants DC Strategy in 2007, the business model and franchise strategy and systems were developed, which in turn led to the Sport Star Academy franchise launch in 2011. Now, with 8 company owned territories, alongside 12 franchised territories and six more already scheduled to launch this year in different states, Sport Star Academy are experiencing phenomenal growth. With only 100 territories available across Australia, now is the perfect time to join this exciting franchise opportunity.
CHAMPIONS ARE MADE, NOT BORN! Appealing to children in all age groups, there’s something for everyone with Sport Star Academy. Soccer Time Kids (STK) is a toddler based soccer program for children aged 1– 5 years. Offering a fun learning environment and creating a pathway to the other sports available, STK provides children with the confidence and skills to succeed and allows for years of growth and development as they progress through the age groups, named Koala (1-2y); Emu (2-3y) and Joeys (3-5y). This successful business model gives franchisees multiple revenue streams – offering STK’s branded birthday parties as well as revenue as children progress through the age groups. Sport Star Academy offers eight sporting academies within one business, which means children aged five to sixteen can reach their full sporting potential within their chosen sport/s. Across Victoria alone, 100,000 children have participated in the Football Star Academy, which has grown at an incredible rate since established in 2002. A varied program including weekly clinics, elite programs, one-on-one, holiday camps and goalkeeper training provides children aged 5-16 years the opportunity to develop their skills, knowledge of the game and pave their way to become future football stars. Sport Star Academy is not just all football though, as there are eight different sports available, all under the one banner. Whether its cricket, footy, football, tennis, rugby, netball, basketball or even golf, all coaches
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Founder and CEO Peter Nikolakopoulos says, “Each academy that we offer is run by passionate and professional people; an expert within that sport. Unlike some of our competitors, we don’t have one coach taking five different sports. Our coaches specialise in one particular sport only, which means the child is getting the best coach and program for their sport. The children can choose to complete multiple sports, they are not restricted to just one - this means we are giving parents the flexibility and freedom of having multiple sports available within one organisation - while also giving them the peace of mind that they are getting the best calibre of coaching available.
“For us it’s about doing something that you love and having a passion for it - being in a business where you make a difference.”
“If you look closely at local clubs, what commonly happens is that the first team – usually the senior team - will have a qualified coach but as you move down the ranks and age groups, it’s most times a parent that has volunteered to coach the children. With Sport Star Academy, you get a qualified coach for all age groups, within a safe and professional environment, and that makes a world of difference.” “A recent report has shown that just one in five children is physically active for the recommended one hour each day. By giving children the right pathway and training, the likelihood of them continuing the sport in any capacity and at any level is greater - so we’re making a big impact on the future of the sport and also on the health and wellbeing of the children. Our main focus is to ensure that their sporting experience is one to remember, whether that’s progressing through the different levels of program, participating in competitions, having opportunities overseas and going on tour.”
YOU’RE NOT JUST A FRANCHISEE Sport Star Academy are looking for business partners, not just franchisees. Peter says, “Our franchisees are a mixed type. We have franchisees that want to be hands-on coaches and we also have franchisees that are more entrepreneurial and want to engage and manage hired coaches whilst they work on the business, rather than within it. What we’re finding now with some of our existing franchisees is that they are ready to purchase their second territory and expand their business.” A great testament to the culture, brand and franchise model, three franchisees have now purchased their second territory.
“We make sure that any franchisees that join our system fit our company profile - which is someone who is big on team culture and a team player; passionate about working with and developing junior players and also making sure that although they are working within their own franchise, they are also collectively working for the brand as a whole. Alongside this they must also respect and follow the proven and successful franchise systems we have in place. We focus on bringing in a long term partner, rather than just a franchisee as this is beneficial to our business in the long-term,” says Peter.
ON AND OFF THE FIELD Utilising proven training programs, Sport Star Academy complete ‘On and Off the Field’ training. ‘On the Field’ includes the technical delivery of the programme and how to deliver each programme and what that entails and ‘Off the Field’ training incorporates the business side of the franchise; including how to grow your membership utilising national and local area marketing, social media and using the
centralised computer system for your dayto-day tasks. Once all training is completed, Sport Star Academy is with you every step of the way; from the launch of the franchise in your territory through to production of flyers, signage and banners.
AN EXCITING FUTURE Achieving national and international growth is a reality for this growing franchise system, having recently sold a Master Franchise Agreement in India. Working alongside high-calibre franchisees such as a former professional Melbourne Victory and Belgium National Football Team member and with franchisees achieving record numbers for membership, now is the perfect time to join Sport Star Academy. For more information contact: 1300 372 300 franchises@sportstaracademy.com.au www.sportstaracademy.com.au www.footballstaracademy.com.au www.soccertimekids.com.au
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FEATURE : i n v est i ng i n you r fu t u r e
are qualified in their chosen sport and have participated in intensive training programs held by Sport Star Academy.
pr o fi l e : R en t w i t h st y l e
OPPORTUNITY KNOCKS! Rent with Style is an affordable home and commercial appliance, furniture, electronics items rental (rent and own) franchise. Each Rent with Style franchise is a ‘handson’ business where the franchisee is directly involved in the day-to-day operations, building client relationships, marketing their services in their local community and gaining referrals from existing clients.
NATIONAL EXPANSION Originating from within an electronic security alarm and appliances business which began in 2000, Rent with Style branched out as a separate business in Melbourne in 2012. Work began on preparing to franchise in December 2013 and Rent with Style sold its first franchise in Western Australia in April 2014 and the second in Victoria in September 2014. Rent with Style is currently seeking franchise owners for a number of franchise territories which have been identified as being ideal for a Rent with Style operation. Offering a proven unique business model, with outstanding systems and support for you as a franchise owner, Rent with Style understand there are many different franchise opportunities on the market today and that choosing the right franchise for you is about finding the right fit.
“The distinct difference between Rent with Style and other market competitors is that a Rent with Style franchise does not require either warehouse or showroom facilities.” MAKING IT EASY FOR YOU
The simple system works like this:
Your initial investment to join Rent with Style for a franchise is within the range of $60,000 - $120,000 plus GST (depending on the size of territories). This may include your office equipment package, your initial franchise fee, your training and launch package, Rent with Style’s legal and recruitment costs, your exclusive territory (with a five year term and four further five year franchise options). Inclusions vary with price and location.
1. Your client selects a product from any retail location of their choice and then calls Rent with Style, who purchases the product on their behalf.
You will also need to lease or purchase a suitable vehicle which will be decaled to further promote your new business.
HOW IT WORKS Rent with Style’s market knowledge is comprehensive – what customers want to buy; what products are popular in the rental market; what rental rates the customers find attractive; what the correct steps are to reduce your risk with the rental goods etc. The distinct difference between Rent with Style and other market competitors is that a Rent with Style franchise does not require either warehouse or showroom facilities, thereby eliminating substantial overheads and keeping franchise costs to a minimum level.
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2. Rent with Style then rents the product to the client under a suitable rental contract. 3. The client then enjoys the use of the product from then on.
Select, Rent and Enjoy The Rent with Style system allows their clients almost unlimited choice for their rentals across a staggering range of products. The franchisor can arrange access to additional funds for the franchise owners to borrow to allow them to purchase further goods to rent to their clients. Rent with Style believes that their training and ongoing support package will enable you to launch your new business with a great deal of confidence. Don’t miss your chance to find out more about this great opportunity. For more information contact: 1300 73 23 83 admin@rentwithstyle.com.au www.rentwithstyle.com.au/franchise
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OFFER 1300 73 23 83 www.rentwithstyle.com.au/franchise
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fr a n c h i s o r i n d ep t h : j i m ’s poo l ca r e
Jim’s Pool Care:
Mobile Pool Shops
Pools require regular maintenance and upgrades of pool equipment and pool accessories. This is where Jim’s Pool Care has really captured this market segment by building a fleet of mobile pool shops around Australia. From pool cleaning, regular maintenance, pool heating, inspections, lighting, pool blankets and robotic cleaners; Jim’s Pool Care is a true Mobile Pool Shop and have Australia’s pools covered in all major cities. Jim’s Pool Care opened for business 12 years ago with only a handful of vans on the road. Owner and General Manager Brett Blair took on the Australian Franchisor role seven years
ago and has seen the franchise chain grow from around 30 to 89 franchisees and 13 Regionals Franchisors. With a presence in all capital cities and an opportunity in Darwin, Jim’s Pool Care has enjoyed phenomenal growth over this time. Brett says, “The Jim’s Pool Care concept is a true mobile pool shop that not only provides pool maintenance but sells a full and complete range of pool equipment and chemicals. This means our franchisees can charge for their time and earn great margins on lucrative chemical and pool equipment products.” This means you can work smarter and not harder by building long term relationships with customers. When looking at a business, consider how many streams of income are available. In a Jim’s Mobile Pool Shop this can include casual pool servicing; regular maintenance programs; the sale and installation of new equipment and a range of pool accessories. This covers domestic pools, Body Corporates, Hotels and Commercial opportunities.
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BECOMING A FRANCHISEE The recruitment and application process starts with an initial meeting, usually over a coffee and is a discovery phase for both parties. Once further information is requested or an application received, potential franchisees are then offered a day on the road with a franchisee. This is a great concept and the potential franchisee is free to choose any working franchisee as Jim’s Group fully believe in being transparent all the way through the process. They are also encouraged to ask as many questions as they want. After they have been out on the road and experienced for themselves how the business works, the next step is to start formalising the application. Part of this process is selecting a territory to build the business. Usually the location is close or near to home to help reduce travel times and to help maximise chargeable hours for the franchisee. It also means that they can pop home if needed or help out with family commitments if they arise.
“Our franchisees don’t need to have existing industry skills as Jim’s Pool Care provides comprehensive training; they just need to be willing to try new things, follow the systems we have developed and provide great customer service.” If you meet the Jim’s selection criteria, you will be given a contract and disclosure document for consideration and encouraged to seek legal, accounting and business advice. “When looking for a franchisee, we are ideally looking for somebody that is personable and able to build great customer relationships. We are not only about one-off jobs in pool care, it’s about the ongoing regular maintenance. “We are looking for people that are motivated to get into business for themselves, have a positive attitude and are enthusiastic to build their own business, by using our proven systems. I am very proud of the team we have built and the service they provide pool owners around the country. “We have franchisees from all walks of life including banking, engineering, trades, administrative and existing industry professionals. Our franchisees don’t need to have existing industry skills as Jim’s Pool Care provides comprehensive training; they just need to be willing to try new things, follow the systems we have developed and provide great customer service,” Brett says.
EXCEPTIONAL TRAINING Working with the best brands in the pool industry, including Astral, Davey, Zodiac, Maytronics, Daisy and Sunbather, the support that the franchisees receive from our suppliers with regard to ongoing training and product support is impressive. Franchisees are encouraged to enhance their professional development each year, attend local team meetings and training sessions. Jim’s Pool Care also encourages franchisees to become specialised if they wish in certain pool skills. To help franchisees be the best they can be, all new franchisees are now required to complete the Certificate III & IV Pool Technician course, which is a national accredited qualification. This is provided in conjunction with the in-house training completed by Jim’s Pool Care. This in-house training starts with three days at the Jim’s Group Training Centre in Melbourne. All franchisees, from around the country, fly to Melbourne to meet Jim Penman and to learn more about the Jim’s system and how to become successful in business. The franchisees then go back to their respective cities and states where they complete an on-the-road and face-to-face
pool school training program which lasts approximately 15 days with their local Franchisor and trainer. “Ongoing training is provided by using a local master franchisor model. We have someone on the ground in every region that provides the ongoing training and support. Once trained, every month, as a minimum, the master franchisor will contact the franchisee to provide technical and business support. There are between 6 - 8 local regional meetings a year, which allows all the franchisees in that particular region to get together and share ideas and attend a range of supplier training. This provides our franchisees with a strong support network,” says Brett. This strong support network is reinforced with an annual franchise convention, where franchisees fly in from all around Australia. The conventions are usually 3 - 4 days where they get to hear from other franchisees, industry experts and sales and motivation coaches, which provides a great opportunity to learn and network with other franchisees. There are some really great stories shared each year of success and innovative ideas.
SUPPORT As part of the Jim’s Group – there are currently over 3300 franchisees, making it a nationally recognised brand. Jim’s Pool Care get to leverage off the other divisions who are also out every day in customers’ homes and backyards. While each Division has a dedicated marketing team and website, all Jim’s franchisees are encouraged to crosspromote the other 35 divisions, using local area marketing, which is extremely useful to a newly launched franchise. Brett says, “Jim’s Pool Care has worked hard to develop a strong and supportive culture. The great thing about the Jim’s system is if new franchisees ever need any help, the support team is only a phone call away; we have an amazing network of friendly and helpful franchisees, franchisors and suppliers.”
HOW MUCH DOES IT COST & NEXT STEPS? Jim’s Pool Care franchises are now for sale in selected locations across Australia. The price for a new site starts at $66,000 and includes a complete startup package. Jim’s is committed to new franchisees and their success by
offering a Pay for Work Guarantee of $1500 (incl. GST) per week. Conditions apply, but this means if you follow all the systems, and do not meet the weekly guarantee at the end of the month, you can be reimbursed the difference. Another exciting point of difference is a flat monthly franchise fee is charged, which is not percentage based. This means the harder you work; the more money you can make. A Jim’s Pool Care franchise is a mobile retail business with huge opportunities. This system provides you with the opportunity to work outside, to work your own hours, to be your own boss and to build your business without limit. If you too would like to take control of your future, contact Jim’s Pool Care now on: 131 546 info@jimspoolcare.com.au www.jimspoolcare.com.au
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fr a n c h i s ee pr o fi l e : j i m ’s poo l ca r e
chris newman
Jim’s Pool Care Franchisee – Caringbah
Brett Blair, Jim’s Pool Care Australia, Chris Newman, Jim’s Pool Care Caringbah, Duncan Smith, AstralPool Australia
Working within the mobile pool shop industry for most of his working life, Jim’s Pool Care franchisee Chris Newman knows that he’s part of something special. Based in Caringbah NSW, Chris started in the pool business over 15 years ago. After spending three years with another pool franchise, Chris then had his own independent business for the next ten years. Selling that, and after a short break, Chris wanted to return to the industry he knew.
A BETTER OPPORTUNITY After making an online enquiry, Chris was contacted by Brett Blair, owner and franchisor of Jim’s Pool Care. “I was impressed with Brett’s approachable and upfront attitude. I didn’t rush into making any decisions and there was no pressure from Brett or the Jim’s Group. After careful consideration, I made the decision to join and haven’t looked back,” says Chris. Chris says the point of difference with Jim’s Pool Care is communication.
Chris continues, “At Jim’s Pool Care the communication with management is second to none and far superior in my opinion. Working within Jim’s Pool Care I have realised that everybody is committed to the success of the business as a whole and the success of the franchisees. I can contact anyone in the Jim’s Pool Care group and get help.” After completing training at Jim’s Group Head Office in Melbourne, learning about the group, the culture and meeting Jim Penman, Chris was soon out on the road with his van. “Utilising the Jim’s Group systems and call centre, you have the opportunity to grow your business quicker than if you are out on your own. To be successful, you have to be able and willing to follow the proven system. If you’re prepared to work and follow that system, you’ll make money. Some people buy into a franchise and then sit back and wait for the phone to ring off the hook. However, you still have to promote yourself in the same way you would as a sole business owner, but you have the backing of this major brand which builds trust,” says Chris.
vacuuming a pool. Chris offers many other services including solar and pump sales and repairs; supply of chemicals and equipment and green pool restorations. Chris also works with local builders, going on-site to complete all pipework and installation of pool and spa equipment once the shell has been installed.
SUPPORT Jim’s Pool Care helped Chris get his Cert IV Pool industry qualification. Two years after buying his Jim’s Pool Care franchise, Chris is able to pass on his many years’ experience and helps train new franchisees within his local area in NSW. Due to his experience he is often the ‘go-to’ person for any technical advice, which he loves providing and happily passes on. “We all have the same goal, which is to grow our business and be successful. The other franchisees are a great bunch and training and conferences are always fun and it’s great to catch up. It’s good to be part of the Jim’s team.
NOT JUST POOL CLEANING
“When I take the new franchisees out on the road, I tell them it’s going to be hard at first but the pool industry is a great industry to be in and can be very lucrative if you work hard. It’s a job that’s appreciated and you can see the results of your hard work and leave pools in a condition to be proud of,” finishes Chris.
Able to utilise the purchasing power of a large franchise system, Chris enjoys greater profit margins than being out on his own and his working day consists of a lot more than just
If, like Chris, you would like to help build a Pool Care Business in Australia, contact Jim’s Pool Care on ph: 131546.
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pr o fi l e : L en a r d’s C h i c k en
breaking through the barrier “Franchisees have also embraced the new design and are excited about the new concept. Eight new concept stores were open by the end of June, including three existing stores that had been refurbished.”
Chris Caldwell, CEO, Lenard’s Chicken
Aiming to break through the 500 outlet barrier before 2020, Lenard’s Chicken Australia’s favourite chicken shop and only national retailer of fresh chicken - are experiencing phenomenal growth and entering an exciting phase in their 30 year history. Following Chris Caldwell’s appointment as CEO eighteen months ago, Lenard’s Chicken have concentrated on three key strategic areas to achieve this 500 outlet target – a new format store; giving franchisees the operational support they need; and new product development.
NEW FORMAT STORE The new look stores are modern, earthy and appeal to today’s discerning consumer. “The driving force behind the targeted growth of the business over the next four years is our fresh, re-invigorated store design. There are
a lot of opportunities for our new format in shopping centres and landlords have been extremely encouraged and excited to see our new design and offering, which is more contemporary than anything they have in their current shopping centres,” says Chris. Franchisees have also embraced the new design and are excited about the new concept. Eight new concept stores were open by the end of June, including three existing stores that had been refurbished. The refurbished stores, based in Hervey Bay, Ballarat and Perth are averaging an extra 25 per cent increase in sales. Chris says, “To get that immediate lift in sales is excellent news for the franchisees and also reinforces that we are focussing on the correct strategies for continued growth.”
OPERATIONAL SUPPORT Lenard’s have the highest ratio of operational support staff to franchisees out of almost any franchise system across Australia, with one operations person per 12 stores. After the initial four week intensive training at a Lenard’s training store and dedicated instore opening support, a dedicated Regional Development Manager is assigned to each store with one goal – to help grow the Lenard’s business. Franchisees also have a Business Coach to help drive sales and profit for the individual franchise outlet as well as teams offering support with IT, leasing, project management, quality assurance, POS along the dedicated support of the Lenard’s finance and marketing teams.
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NEW PRODUCT DEVELOPMENT Lenard’s are famous for their flavoursome product innovation and the introduction of their speciality range of hot products has been long awaited! From flavour infused cooked roast chickens (with hidden pockets of succulent marinade!) and tasty pot pies, and favourites such as mini strudels and chips, these ready-to-eat products are sure to be popular with all as well as offering great profit margins to the franchisee. All new stores, as well as newly refurbished stores, will offer the new range, bringing additional sales opportunities to stores and taking Lenard’s to the next level in the food retail space. Chris finishes by saying, “Our focus over the next 12 months is very much on franchisee profitability; making sure that our franchisees are getting the financial rewards out of their business that they deserve from their hard work. Concentrating on these three key strategic areas will make us more appealing to customers but very importantly, make the businesses more profitable for franchisees, therefore more attractive to prospective franchisees.” If you would like to join Lenard’s and be a part of their success story contact Aroha Leigh on: 1800 068 111 opportunities@lenards.com.au www.franchise.lenards.com.au
THE CHICKEN SPECIALISTS In 2016 Lenard’s Chicken embarks on an exciting new chapter in our 29 year history – the introduction of a new contemporary store design and long-awaited ready-to-eat cooked range! Already attracting rave reviews from our customers, the premium product range is led by our delicious Free Range Roast Chickens. The new format is destined to catapult us into the market leading position we aspire to continue to own for the next 30 years.
NEW STORES NOW OPEN IN: Bondi Junction NSW, Loganholme QLD, Warwick WA, Baldivis WA, Lucas VIC, Wendouree VIC, Hervey Bay QLD, The Avenues QLD
NEW STORES OPENING SOON IN: Sugarland QLD, Harrisdale WA, Castletown QLD, Woden ACT
To ensure you are part of this journey with Australia’s favourite chicken retailer, register your interest now with Aroha Leigh at opportunities@lenards.com.au or call 1800 068 111. Business Franchise Australia and New Zealand 81
fr a n c h i s o r i n d ep t h : Cr em a Es pr esso
Crema Espresso:
A community of friends Crema Espresso offers customers premium coffee, light meals and most importantly an amazing experience. The stores are designed to be a meeting place for friends and families, incorporating a bright, sophisticated and modern shop design. The Gold Coast has proven to be a brilliant test market for the award winning franchise as the brand prepares to roll out nationally. Securing prime positions in high profile
shopping centres, brand recognition and appreciation has meant new stores are opening to an existing customer base. “We establish new outlets in major shopping centres and premium locations as store branding is a key part of our appeal. We do not want to open 100 stores; we would rather open 50 exclusive outlets where our franchisees are recording strong revenues and profits. Unlike some other systems, we want franchisee business partners, not hostages,” said Managing Director Antony Forbutt. When it comes to recruiting new franchisees, Crema are looking for community-minded people with a lot of enthusiasm. They also need to have a sound understanding of business and understand there are risks involved but there can be rewards that come with it.
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Franchisees are encouraged to participate and involve themselves in the local community through sponsorship of events such as sporting and charity efforts. “We encourage our franchisees to get involved in the community as much as we can. For example, we supported 45 people who took part in the Gold Coast marathon, had 15 teams at the Noosa Triathlon, and recently supported MND and Me foundation by sponsoring and raising funds and awareness for the charity bike ride from Brisbane to Sydney,” said Mr Forbutt. Best Practice Franchising has been adopted to review and coach the performance of all franchisees. All franchisees meet with a business coach for two hours every quarter to review and assess their business performance. Each franchisee is reviewed against a rating
system and are provided benchmarks to compare their operations against other stores. This system is proven to be beneficial in the improvement and profitability of all stores. Mystery shoppers are also utilised to provide vital feedback for franchisees. The program is used to give great insight into the customer’s experience which is crucial as Crema Espresso’s major source of new business stems from word-of-mouth. The franchise actively encourages all employees to treat guests as ‘friends’ rather ‘customers’. “The people who visit our stores are our friends. We don’t like using the word ‘customer’. Our stores are communal places where friends come together to meet. We operate using the mantra: it’s about the coffee and you,” said Mr Forbutt. Customers can join the loyalty program that is free to register. Members receive a free cup
“Crema Espresso is a franchise that is changing the face of the café experience and customers appreciate the personal service that a friend can offer.” of coffee and are credited with 10 per cent for every purchase. This credited cash can be used to buy any item, in any Crema Espresso store. To further enhance performance and communication within the brand, Crema Espresso have implemented ‘Bean Me Up’, an internal intranet and communication system that connects all franchisees and employees. It uses the cloud-based World Manager software suite that connects with every employee and provides them with online training. It allows for monitoring of employees to ensure they have completed courses such as food safety and quality control to the required
levels. Store managers can see all the mystery shopper results, notices, a calendar of events, employee performance results, messages and links to social media. Managers can monitor the performance of employees any time from a phone application. The entire franchisee training program is on the intranet and all manuals and files can be accessed at any time. The training program ‘Crema Friends’ follows a simple premise: treat the people in store like you would treat your friends. The Crema Friends system has three levels. ‘Friends’ are the people in the business, ‘Neighbours’ are the other people and businesses in the shopping centre.
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fr a n c h i s o r i n d ep t h : Cr em a Es pr esso
“The people who visit our stores are our friends. We don’t like using the word ‘customer’. Our stores are communal places where friends come together to meet.”
“We like to build a connection with our neighbours and build strong relationships with them. The third level is the Community. We believe in giving back to the community and helping the community where we can. “We are continually looking for innovations for the way we conduct our business. We started our Crema Friends internal training program to improve customer service; we implemented the business coaching system to help our franchisees perform better and we have implemented the Bean Me Up intranet system to better improve our internal communication,” said Mr Forbutt. With the recent launch of the digital community platform cremafriends.com.au Crema Espresso is not only your modern sophisticated local café but also a holistic communal meeting place. It is this innovation that has seen the brand continually evolve to provide the ultimate experience for their friends. Mr Forbutt continues, “We created and installed the Crema Kids concept, a 25sqm children’s play area installed within the café. This allows parents time to enjoy their coffee while their children play. This has proven exceptionally popular and has created opportunities that we did not expect. The success of this concept has created a lot of interest from major shopping centres, which has seen the incorporation of the concept into the last two store openings and the rapid expansion of our brand.” Crema Espresso is a franchise that is changing the face of the café experience and customers appreciate the personal service that a friend can offer. Joining the Crema Espresso team gives you the opportunity to own your own business, but not just any business: • A proven business with a simple operation; • Flexible floor plans; • Local support; • Regional advertising;
• A four week training program; • Ongoing learning for franchisees and their staff; • Store development assistance; • Design support; • Lease negotiations, • Staff guidance; and • Much, much more. At Crema Espresso, extensive training is in place to enable the success of your business. Your initial training will have you focused on whole store management. Then ongoing training and support will be assessed and delivered through your quarterly business
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reviews conducted by Crema Espresso and the consultancy firm Best Practice Franchising Pty Ltd. Crema Espresso are looking for hands-on franchisees. If you possess motivation and great communication skills, are looking for a new challenge, not afraid of rolling up your sleeves, and enjoy being around people in a communal environment, then Crema Espresso is for you. For more information contact Antony Forbutt on: 07 5532 7727 antony@cremaespresso.com.au www.cremaespresso.com.au
HUNGRY FOR SUCCESS? Take control of your future and create the lifestyle you truly deserve! Are you customer focused and driven to succeed? Yes! Then this could be the opportunity you are looking for. Be your own boss. Live life on your terms. Operate your own successful BK’s business.
CALL OUR FRIENDLY TEAM NOW AND SATISFY YOUR HUNGER!
O3 5633 2131 www.bkstakeaway.com.au
YOUR O W READY N STORE IS AND WA ITING!
APPLY NOW!
e x pert a dv i c e
A passion for business?
You’re never too young to start! 86 Business Franchise Australia and New Zealand
If you were to believe everything you read, Gen Y, or ‘Millennials’ as they are now affectionately known as, are a generation of selfabsorbed digital natives with their eyes glued to the latest in smartphone technology. Recent research however, paints a different picture.
WHY?
In 2015, Deloitte’s Mind the Gaps survey found that Millennials are passionate about improving their community and environment and expect businesses to share the same vision.
If you want to succeed though, you need to be disciplined from the outset and willing to make sacrifices. Smith paid himself $200 a week and lived with his parents to get his business off the ground.
Aaron Smith, CEO and founder of the KX Group, founded KX Pilates when he was 26 years old and over the last six years has successfully built his business to include close to 30 studios across three states. Growing up with a father who was in business, Smith knew that he would eventually start his own business; the only thing he didn’t know was what that business would be. “My father was in business for 45 years and drilled into me from a very early age that to get ahead in life you needed to live below your means and to own your own business,” Smith said. With Millennials said to be the largest generation in history, it has been estimated that by 2025, they will make up 75 per cent of the global workforce (brookings.edu). Millennials are also touted to be the driving force behind a change to the way companies do business. Kristy Sellars had just turned 23 when she opened her first PhysiPole Studio. Having started pole dancing classes a few years earlier to broaden her dance ability, Sellars saw the explosion of interest in pole fitness and decided to teach classes in her home town of Warrnambool. “The biggest hurdle I faced was bringing ‘pole dancing’ to a country town, and educating people on what it was all about,” Sellars said.
“Millennials are passionate about improving their community and environment and expect businesses to share the same vision.”
A change in expectations from employers and employees has seen a decline in company loyalty and a rise in young people going into business for themselves. The average time a Millennial is expected to stay in a job is less than three years compared to Baby Boomers or Gen X which in the 2012 Future Workplace Multiple Generations @ Work survey was said to be an average of 4.4 years. There can be many reasons for this high turnover - boredom; lack of recognition or advancement opportunities; lack of work/life balance. It can also stem from wanting more out of life than a traditional job provides.
“I constantly had to look back at my ‘why’ and keep pushing through. “I saw the light at the end of the tunnel with each day being better than the last until I started to love the journey,” Smith said.
HOW? More Millennials are opening their own small businesses and making it work. From pop-up stores, joint ventures, online businesses and soft launches, this new breed of tech savvy business people are able to start a low risk business without the long term commitment of a long term lease, and with minimal funds. Sellars hired a room in a karate dojo on the weekend to teach classes in when she started her business. “I started very small, as my student base grew, so did my business. “It was just me teaching the classes so I didn’t have employees, there was no retail store, there was no reception,” Sellars said. So, what makes Millennials successful? Their businesses are more often than not founded on passion. They believe in what they do and they genuinely want to make a difference. They have a conscience, are not purely profit driven and they create their own work/life balance. Smith recalls being 19 and seeing the late Jim Rohn speak at a conference in Las Vegas. “His words still ring true in my head daily, ‘Care more about your customers than you do about the money you will make off them, and you will be successful’,” Smith said. Smith says he is extremely content with his life, he is busy but tries to maintain an equilibrium.
Business Franchise Australia and New Zealand 87
e x pert a dv i c e
“Balance is an interesting word and no, I would not say my life is balanced, but I am incredibly grateful and am aware of what makes me happy and I seek that out on a daily basis,” Smith said. Sellars enjoys the fact that she gets to do what she loves every single day but is quick to point out that although she loves every part of her business, it is not all roses and rainbows. Seeing the transformation of her clients is one thing that keeps her motivated. “Not only that, the atmosphere and community that is created within each class, each studio and PhysiPole Studios as a whole makes the students feel a part of something bigger than just their own fitness goals,” Sellars said. Millennials are breaking the rules of traditional franchise set-up with inexpensive fit outs, less staff and an environment that has character and is not sterile. Sellars start up in a karate dojo is proof of that with PhysiPole Studios now open in 12 locations across Australia. Millennials are brilliant at finding their passion and turning it into a job opportunity. Sellars completed her Diploma in Performing Arts at the age of 18 and taught dance as a sole trader across Victoria. She then went on to purchase a dance wear and costume hire shop which opened her eyes to what running a small business was all about. With so many of the generation not being able to find employment in their industry of choice, Millennials are creating opportunities for themselves. What do these businesses and young business people need to ensure that their business
“Millennials, as with all other entrepreneurs, need to put in the hard yards and learn to take calculated risks. In order to succeed, you need to be prepared to try, and fail, more than once.” venture is a success? A willingness to give it a go is first on the list. Millennials, as with all other entrepreneurs, need to put in the hard yards and learn to take calculated risks. In order to succeed, you need to be prepared to try, and fail, more than once. Being able to ask questions is another key to success. Smith says that there are some challenges when starting your own business, especially if it is something that you have never done before. With his father as his biggest mentor in his early years, Smith joined ‘The Entourage’ where he was surrounded by mentors who had walked the path before him and could pass on their experience and knowledge; it is the best way to learn from other people’s mistakes and successes. Sellars also seeks out her peers for advice, whether it be a CEO of a major Australian franchise or attendees at the Australian Pole Studio Owner’s Conference. Sometimes, her four-year-old daughter dishes out some great advice once telling Sellars, “If you want to be the greatest, you have to try harder.” Millennials are multi-skilled, highly educated, equipped to succeed and have no problem asking for help. With their ‘can do’ attitude, the world is their oyster. They have an advantage being digital natives. Not only can Millennials navigate their way around new technology at the speed of light, they are masters of social media. They can easily build their business and networks through social media with the smallest of budgets. Social media is one of the fastest ways to build
88 Business Franchise Australia and New Zealand
a community and a brand, it is the easiest way to be seen and share a common message across multiple channels. It is no longer optional for businesses to use, it’s a must.
ADVICE For Millennials looking at starting their own business, Sellars urges them research their area, demographic, competition and themselves. “Recognise your strengths and weaknesses and build a great team around you,” Sellars said. Smith says that starting your own business can be the most challenging yet rewarding thing you will ever do in your life. In the early days you need to know your ‘why’ and keep pushing towards that, even when the going gets tough. “Success is a choice,” Smith said. FC Business Solutions is an integrated consultancy firm specialising in developing, growing and marketing franchise systems. A professional team provides expert service exclusively to the franchise community, in system development, marketing and communications, business health checks, and business operations. They also offer solutions in documentation, training, and human resources. Contact: 03 9533 0028 contact@fcbs.com.au www.fcbs.com.au
A global leader in tools & franchising
A proven & established business model Since
1920
Training & support
Mobile showroom
Give customers personal service, premium products & finance solutions
A market leader for mechanics
BE IN BUSINESS WITH THE BEST SNAP�ON TOOLS IS ONE OF THE LARGEST AND MOST SUCCESSFUL FRANCHISES IN THE WORLD AND HAS BEEN OPERATING IN AUSTRALIA SINCE 1988. Snap-on Tools invites you to take our online Discovery Tour to find out if we’re the right business for you. www.snapontools.com.au/franchise
Australia: 1800 762 766 New Zealand: 0800 762 766
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Franchise BUSINESS
AU S TR A LI A A N D N E W Z E A L A N D
SUBSCRIBE TO Business Franchise Australia and New Zealand’s newsletter and receive all the latest franchising news delivered straight to your inbox, every week!
To subscribe visit: www.businessfranchiseaustralia.com.au
HAVE YOU NOTICED HOW MANY BLOCKS OF UNITS THERE ARE? Ever wondered who looks after them and how you might be able to get a piece of the action? Expanding industry - limitless potential - very profitable
WHY CGS FRANCHISE? s .O PREVIOUS EXPERIENCE REQUIRED
s 0ROFESSIONAL HEAD OFlCE SUPPORT
s %STABLISHED BRAND IN THE STRATA
s ,OW COST ENTRY
INDUSTRY SINCE s .O AFTER HOURS WORK
s &ULL TRAINING AND SUPPORT s .O WEEKEND WORK
To learn how to get your piece of the action and get the perfect work life balance Call: 0410 633 536 | Email: chris@cleangreenstrata.com.au
www.cleangreenstrata.com.au Franchising & Business Opportunities Expo’S 2016: Sydney: 18-20 March
Royal Hall of Industries, Moore Park
Perth: 15 May
Crown Perth, Burswood
Brisbane: 23-24 July
Brisbane Convention & Exhibition Centre, South Bank
Melbourne: 26-28 August
Melbourne Exhibition Centre, South Wharf
TO THE 2016
FRANCHISING & BUSINESS OPPORTUNITIES EXPO’S FOR BUSINESS FRANCHISE READERS!
Don’t pay at the door, entry is free for readers by entering the code BFM when purchasing tickets online.
“Grab your ticket now, it’s really time to stop dreaming and start doing!” For more information go to
www.franchisingexpo.com.au Business Franchise Australia and New Zealand 91
h av e yo u r s ay: g r i ff i t h u n i v er s i t y
can you
“prove”
THAT YOUR BUSINESS IS READY FOR FRANCHISING GROWTH?
You have a business and it is going great guns, so that must mean it is well placed to be expanded via franchising, right? Well, maybe! Having a successful ‘one-off’ business is no guarantee to this success automatically being replicated on a greater scale through the franchising model. In order to set solid foundations for a future in franchising, you must first aim to test whether
92 Business Franchise Australia and New Zealand
Business Franchise Australia and New Zealand 93
h av e yo u r s ay: g r i ff i t h u n i v er s i t y
“The problem with using the word proven in this context is that it is subjective, i.e. what’s proven to you, may not be proven to someone else.”
“
your business is ‘proven’ for this growth path – not only to yourself but also to potential franchisees. The problem with using the word proven in this context is that it is subjective, i.e. what’s proven to you, may not be proven to someone else. How then can you go about demonstrating, to yourself and your future stakeholders, that the viability of your business for franchising is proven? Proven does not mean risk-free. There is no 100 per cent way of guaranteeing success for any small business. Risk is inherent in all business, franchising included, as there are many factors that even as a franchisor you won’t be able to control. It is mitigating the risk through trial, duplication, and replication of systems that can make all the difference between a robust franchise network and a one-off business that depends on the owner to be everything to everyone at once. How can you show that your business can be successfully duplicated within a franchise system? As a prospective franchisor, if all that you have to point to is your existing business and a claim that ‘of course it will work’ for someone else, then this is highly unlikely to meet anyone’s definition of a proven system, and your franchising growth dreams will not progress very far at all. The key to successful and sustainable franchising, for all parties involved, is preparation. For prospective franchisors, this means taking a systematic, long-term approach to proving, as much as possible, that franchising is indeed the right growth path for your business.
Here are some tips that will help in this process: • Longevity – you must have operated your business for a reasonable length of time (at least four years) to show that it can survive seasonal variations in demand and is based on a sustainable concept, not just a passing fad.
• Profitability – profits are important, if you have an unprofitable business then forget about franchising it. Don’t forget that your potential franchisees will also be paying you a royalty and various levies. Will the existing revenue in the business withstand at least another 1 0 per cent takeout, and still deliver a reasonable profit level for your franchisees? • The Market – a thorough understanding of the market in which you operate. Be totally across your current and potential competitors and the viability of expansion. Don’t forget to include some ‘what ifs’ in your competitor review. What if an unforeseen ‘category killer’ enters your market? Or a major digital disruption or technology breakthrough is imminent? • Documentation – If your systems and processes are not documented then they are not a system. They must be able to be consistently replicated to achieve scalability. You might be able to show someone what to do, but if there are no documents to refer back to, how can you expect them to follow what you have shown them, consistently when you are not there? How will you, as a franchisor, ensure that your franchisees and their businesses are compliant? If you can’t ensure compliance across your network, then you are putting your brand and ability to sell the next franchise at risk. • Duplication – this is a very important step. If you do not open your own additional outlets, how do you expect anyone to believe your claims that your concept is proven? Through duplication you will learn more about the transferability of your concept and the systems needed to support a growing network. Prospective
franchisors should open at least one or two additional outlets, ideally in different locations with different demographics. If you can successfully duplicate profitable outlets, this is a positive sign for a successful franchising network, and these may become your training centres or the first to be offered for sale to future franchisees. This is just a snapshot of the preparatory work required to successfully franchise a business. There’s a big gap in resources when you are thinking about becoming a franchisor. Our advice is to start doing your own due diligence on the suitability of your business for franchising, before you make the leap into engaging consultants or drawing up disclosure documents and the like. Empower your approach to business expansion so that you are sure this is the growth strategy best suited to you and your business. Research the types of decisions that you are going to have to make, before you are asked to make them on the fly. It is for this reason that Griffith University’s Asia-Pacific Centre for Franchising Excellence has specifically developed the How to Franchise eClasses so that perspective franchisors can educate themselves on everything involved, before investing too much time and money, and be better prepared for the franchising journey ahead. Find out more about due diligence for Franchisors on the Business Franchise website at www.businessfranchiseaustralia. com.au/franchise-your-business.
94 Business Franchise Australia and New Zealand
ART
Own a Slice of La Porchetta!
“
“
La Porchetta’s not run like a corporation, but like a family business and you really feel you are part of the group. Vito Ramondetta Franchisee
Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part of serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate food lovers with a strong work ethic and drive to join our family. You bring the drive and commitment and La Porchetta will provide the proven systems, training and support to achieve success.
WHY LA PORCHETTA? t t t t t t
A proven profitable operation. We are a much loved and recognisable national brand. We have strong local area marketing support and advice. Be part our dynamic and engaged family of restaurants that love people. Join our team of restaurant owners who love getting together and share ideas. We offer a flat fee structure that allows you to build your business faster.
Minimum Investment: Dependent on Site Conditions $300k+
Opportunities now available Australia-wide in key metropolitan and regional areas. Visit: http://www.laporchetta.com.au/franchising email: franchising@laporchetta.com.au OR call (03) 9460 6700. Enquire Now Follow us on Social Media
/LaPorchetta /LaPorchettaOfficial /LaPorchettaChefsTV ART-LPS001-Franchise Business Mag-17092015_v6.indd 1
Download our New iPhone App or Android App
www.laporchetta.com Business Franchise Australia and New Zealand 95 30/05/2016 3:36:23 PM
pr o fi l e : L e a d er s h i p M a n ag em en t Aust r a l as i a
ACHIEVE YOUR POTENTIAL with LMA Since being established in 1972, Leadership Management Australasia (LMA) has been operating at the forefront of People Development and has an enviable track record. Over these years LMA has had one unwavering focus – the delivery of measureable results. In fact, LMA uses a unique development process which guarantees measurable increases in performance and profitability. LMA has worked with over 130,000 participants throughout Australia and New Zealand to help them achieve exceptional results in their professional and personal lives. With courses in leadership, management, productivity, communications, sales skills and teamwork development, LMA is focused on developing people to become the best they can be - to achieve results that positively affect the bottom line and increase their overall productivity and that of their team. As a leader in people development, LMA doesn’t train people, LMA develops people – and there’s a big difference. Information received through traditional training methods is quickly forgotten. However, when you can actually change and improve the way people think, work, act, interact and live, their value to their organisation will continue to grow indefinitely.
availability of federal and state funding attracted several well-documented and unscrupulous operators, targeting the wrong people and not providing courses or support to generate the best results for the participant or their organisations. In the face of the reputational damage done to the industry, LMA has focused, and will continue to focus, on developing people to be the best leaders and managers they can be in their industries and sectors. Looking to the future, the challenges facing Australasian businesses are becoming more complex. Leadership and Management skills are crucial to meeting these challenges. This continues to present LMA with a great opportunity – the opportunity to provide the market with the critical skills they need to grow and thrive.
Always Developing – The LMA Way LMA is an innovator in the people development industry. With a range of leadership and management courses that are specifically aimed at developing people, the focus is always on what is of most benefit to the key partners in the learning process; the Participant, their Managers and the Organisation as a whole.
An ongoing focus on the future
With updated course material, learning resources and opportunities for customised programs to suit different industries and differing learning styles, LMA is determined to remain at the forefront of their industry so as to continually improve leadership, management and productivity throughout organisations – to push their performance and bottom line to a new level.
No question, these past number of years have been challenging for the training and development sector in Australia. The
It’s an exciting time to be a part of an industry that is building the leaders of tomorrow with the right tools and the right support to
96 Business Franchise Australia and New Zealand
ensure the results for each participant and organisation are truly extraordinary.
Join the Leaders in People Development – Achieve your Potential With a current network of 20+ dedicated and enthusiastic Licensees throughout Australia and New Zealand, LMA is now looking to attract new licensees who are determined to grow a quality business that will provide tangible professional and personal benefits. LMA is on the lookout for people who are selfmotivated, ready to run a highly rewarding business, are equipped with strong business, communication and presentation skills and are surrounded by a good network of contacts. New Licensees to LMA receive the best possible training and support to enable them to start and grow a successful and profitable business. Along with structured training, one-on-one coaching and mentoring, new licensees also receive extensive marketing support, a strong range of resources and access to various conventions throughout the year, together with opportunities to work with other licensees on local and Australasian-wide projects. With the dedicated resources and support to succeed, along with the established name and industry respect of LMA, it has never been a better time to join the industry leader in people development and allow your natural leadership abilities to lead you into a new and exciting business. For more information contact National Sales and Marketing Manager Bob McCarthy: 0417 778 030 bmccarthy@lma.biz www.leadershipmanagement.com.au
Leadership Management Australasia (LMA) Leadership Leadership Management Management Australasia Australasia (LMA) (LMA) has been creating exceptional results has been creating exceptional has been creating exceptional results results through people for over 40 years. through through people people for for over over 40 40 years. years. This is your Opportunity to Own and Grow This is your Opportunity to Own and Grow This is your Opportunity to Own and Grow Your Own Business in Australia and New Zealand. Your Your Own Own Business Business in in Australia Australia and and New New Zealand. Zealand.
Leadership Leadership Management Australasia (LMA) is a professional B2B business in the Leadership Management Management Australasia Australasia (LMA) (LMA) is is a a professional professional B2B B2B business business in in the the Leadership Management Australasia (LMA) is a professional B2B business in the multi-billion dollar professional development industry. As a leader in people multi-billion dollar professional development industry. As a leader in people multi-billion dollar professional development industry. As a leader in people multi-billion dollar professional development industry. As a leader in people development, development, LMA doesn’t just train people, LMA develops them. development, LMA LMA doesn’t doesn’t just just train train people, people, LMA LMA develops develops them. them. development, LMA doesn’t just train people, LMA develops them. LMA is looking to grow further and is on the lookout for natural leaders who are LMA LMA is is looking looking to to grow grow further further and and is is on on the the lookout lookout for for natural natural leaders leaders who who are are LMA is looking to grow further and is on the lookout for natural leaders who are determined to grow a quality business that will provide high margins and the determined to grow a quality business that will provide high margins and the many determined to grow a quality business that will provide high margins and the many many determined to grow a quality business that will provide high margins and the many personal benefits and freedoms that come with owning their own business. personal benefits and freedoms that come with owning their own business. personal benefits and freedoms that come with owning their own business. personal benefits and freedoms that come with owning their own business.
If You’re a If You’re a If You’re a t Self motivated
Natural Natural Natural
Leader Leader Leader
Who Who Who
is: is: is:
t Self t Self motivated motivated t Self motivated t Ready t Ready to run a highly rewarding people and organisational development business t Ready to to run run a a highly highly rewarding rewarding people people and and organisational organisational development development business business t Ready to run a highly rewarding people and organisational development business t Equipped with strong business, communication and presentation skills t Equipped with strong business, communication and presentation skills t Equipped with strong business, communication and presentation skills t Equipped with strong business, communication andprocess presentation skills t Prepared t Prepared to follow a proven business development t Prepared to to follow follow a a proven proven business business development development process process t Prepared to follow a proven business development process t Surrounded t Surrounded by a good network of contacts t Surrounded by by a a good good network network of of contacts contacts t Surrounded by a good network of contacts
We We We
want want want
to to to
hear hear hear
Visit us online Visit us Visit us online online
from from from
YOU! YOU! YOU!
www.lma.biz to learn more about us www.lma.biz to learn more about www.lma.biz to learn more about us us
Opportunities Opportunities are are limited limited -- Contact Contact our our New New Opportunities are limited - Contact Licensee support team directly to out more Licensee support team directly to find findour outNew more Licensee support team directly to find out more
Michelle Michelle Ioannidis Michelle Ioannidis Ioannidis Michelle ttt 03 9834 4566 03 9834 4566 e mioannidis@lma.biz 03 9834 Ioannidis 4566 e e mioannidis@lma.biz mioannidis@lma.biz t 03 9834 4566 e mioannidis@lma.biz
Bob Bob McCarthy Bob McCarthy McCarthy Bob McCarthy m 0417 778 m 0417 778 030 e bmccarthy@lma.biz m 0417 778 030 030 e e bmccarthy@lma.biz bmccarthy@lma.biz m 0417 778 030 e bmccarthy@lma.biz
Creating Creating Creating
exceptional exceptional exceptional
results results results
through through through
people people people
h ot topi c s
Behind the
headlines Kleenmaid directors to be tried separately in $13 million fraud Former Kleenmaid directors Andrew and Bradley Young will now be tried separately over 20 charges involving a $13 million fraud after Andrew Young’s barrister withdrew and could not be replaced in time, according to a media report. Nine days into the expected 12-week trial in the Brisbane District Court, the trial was adjourned briefly for Andrew Young’s defence
team to find another barrister, however Judge Brad Farr determined that trial would proceed against Bradley Young and that Andrew would need to be trialled separately once he had proper legal representation. Kleenmaid collapsed in April 2009 with debts of more than $100 million and left more than 6,000 customers empty-handed after they paid deposits for whitegoods that were never supplied. Brothers Andrew and Bradley Young are
98 Business Franchise Australia and New Zealand
accused of defrauding Westpac Bank out of a $13 million loan, and operating a company while it was insolvent. Andrew Young is further accused of stripping $330,000 cash from the stricken company immediately prior to placing it into administration. Garry Armstrong, a third director of Kleenmaid at the time of the collapse, pleaded guilty to fraud late last year, and is a prosecution witness in the trial.
Steve Costi and his family have been in the seafood business since 1958, and after years of success have decided to franchise the Famous Fish business. Coupled with the strength of the Costi Brand, our franchisees will benefit from our comprehensive training, business, marketing and head office support. Set sail in one of Australia’s most successful retail sectors!
SEAFOOD REMAINS THE #1 TAKE-AWAY food item sold by independent take-aways in Australia.
Serving authentic, original and accessible seafood, and delivering an efficient, manageable franchise business.
Join our franchise family! We take an instant liking to committed, hardworking individuals who have a dream of working for themselves and strong ideals about quality, because people that hang onto those ideals always make it! For more information regarding the Famous Fish Franchise opportunity, please contact Sal El-Houli:
P: 0425 786584 E: franchising@famousfish.com.au W: www.famousfish.com.au Business Franchise Australia and New Zealand 99
h ot topi c s
Fair Work Ombudsman recommends biometric scanning for 7-Eleven staff Following the recent release of the Senate inquiry report into foreign visa workers in Australia, the Fair Work Ombudsman (FWO) has released a report specifically about 7-Eleven, which has been engulfed in a widespread wage fraud scam involving up to two thirds of its franchisees. The FWO report found that workers across the network had resigned themselves to being exploited as that appeared to be how things were done in the group and that 7-Eleven compounded the problem of wage fraud by failing to detect or address widespread exploitation. The company has since amended its business model, and established an independent compensation scheme to repay exploited workers (see story following). However the FWO has recommended that 7-Eleven go further, and that it should maintain a fund to guarantee payments to workers if franchisees fail to pay properly in future, that photo ID should be introduced for all employees in the network, that head office own and control all CCTV systems in franchisees’ stores, that franchisees provide weekly staff rosters, and that biometric time recording systems be introduced to monitor staff and franchisee working hours. The Fair Work Ombudsman has also recommended that 7-Eleven enter into a compliance partnership with FWO, after the company previously declined a similar invitation in 2013.
Exploitation of foreign workers a “national disgrace” The final report of the Senate Standing Committee on Education and Employment’s inquiry into temporary work visa holders has branded the exploitiation of foreign workers by 7-Eleven franchisees and others as a “national disgrace”. The report A National Disgrace: The Exploitation of Temporary Work Visa Holders makes specific reference to the widespread wage fraud found among 7-Eleven franchisees, and recommends that the Federal Treasury
and the Australian Competition and Consumer Commission (ACCC) review the Franchising Code of Conduct with a view to determine whether there is scope to impose some responsibility on the franchisor for breaches of their franchisees’ compliance with workplace laws. The report also recommends that the Code review consider the possibility of franchisors terminating franchise agreements without notice where they have reasonable grounds to believe that serious contraventions of the Fair Work Act have occurred. The release of the report was followed by news that 7-Eleven’s wage panel had now paid out more than $10 million in claims to underpaid workers. Meanwhile a Sydney lawyer has alleged that 7-Eleven franchisees were “ethnically selected” and targeted with cheap loans to induce them to invest into the franchise, according to a media report. The report has also recommended that both the resources and powers of the Fair Work Ombudsman also be reviewed and increased.
Cash Converters faces $17 million class action
Jason Gehrke | Director Franchise Advisory Centre
it has featured Capper in advertisements before with the ex-player’s consent. Capper claims he is the “Michael Jordan” of Australian sport, and therefore the use of his likeness is worth many times more than the $10,000 Nandos has offered to pay him for the unauthorised use of his image.
Franchise Management Forum registrations now open Registrations are now open for the annual Franchise Management Forum to be held on July 6 in Brisbane.
Listed payday lender and secondhand goods retailer Cash Converters is facing a $17 million class action seeking to refund brokerage fees paid by almost 23,000 Queensland borrowers that were allegedly charged illegally between 2009 amd 2013, according to a media report.
This year’s event will feature a strong focus on turning around brands in distress, succession planning for franchisors, operating multiple brands, and innovating for success.
The class action alleges that the brokerage fees, costing as much as $35 on a $100 loan, were introduced to get around a state government cap on interest rates for short term loans, and that the brokerage fees were not charged in other states. The company settled at $23 million class action in New South Wales last year.
• Richard Thame, CEO, Fastway Couriers;
Former AFL player sues Nandos for $300,000 Former AFL player Warwick Capper is suing chicken chain Nandos for $300,000 after the company used an unauthorised image of him in a national advertising campaign, according to a media report. The company has admitted it did not have permission when it used the image, although
100 Business Franchise Australia and New Zealand
Franchisor leaders sharing their experience and knowledge at this Forum include: • Paul Robinson, non-executive director of VIP Home Services; • Jason Smith, founder and CEO of Back in Motion Health Group; • Stan Gordon, CEO and founder, Franchised Food Company (Owner of six brands six brands including ice cream brands Cold Rock Ice Creamery, Mr Whippy and Trampoline); • Kevin Waite, Managing Director, Pie Face. Forum registrations start from $445. For more information, www.franchiseadvice.com.au/ franchise-management-forum www.franchiseadvice.com.au
A No Bricks & Mortar Franchise that continually earns you money... even when you’re not working! No Rent, 1R 6WDǺ No Overheads! 'R \RX DVSLUH WR UXQ \RXU RZQ EXVLQHVV"
As a sales person are you ready to truly UHDS WKH UHZDUGV RI \RXU HǺRUWV" Looking for a business opportunity in a UDSLGO\ JURZLQJ PDUNHW"
If this sounds like you then you should be First Class Capital’s next Franchise Partner. First Class Capital is one of Australia’s most innovative OHQGHUV VSHFLDOLVLQJ LQ WKH GHOLYHU\ RI WUDGH îQDQFH DQG working capital solutions to the SME market. Join our already established national network of Franchise Partners to build your own successful business LQ WKH OXFUDWLYH WUDGH îQDQFH VHFWRU
+DYLQJ D EDFNJURXQG LQ îQDQFH LV QRW UHTXLUHG DV ZH provide comprehensive training, however, being a highly motivated and driven individual with a strong focus on sales and customer service will ensure a successful business for you.
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Business Franchise Australia and New Zealand 101
prof ess i o n a l s erv i c es l i st i n gs
HARMANS LAWYERS
Ivan Poole Lawyers
485 Papanui Road, Christchurch
PO Box 10857 Southport QLD 4215
P +64 3 352 2293 F +64 3 352 2274 Contact Mark Sherry or Alan Prescott
P 07 5591 2522 F 07 5591 2511 Contact Peter Thelwell E pt@ivanpoolelawyers.com.au www.ivanpoolelawyers.com.au
E mark.sherry@harmans.co.nz www.harmans.co.nz If you’re considering buying a franchise you need the legal confidence that the agreement is fair and ethical. Getting the right legal advice early is essential, and that’s where the knowledgeable Harmans team of franchising experts can help. Our extensive experience in all aspects of franchising, across a wide range of industries, will provide you with the advice you need to more forward with confidence. We have acted for franchisors and franchisees over many years and know the advantages of franchising and pitfalls to watch out for. Our Franchising Team can assist with a full range of franchise related services, including: - Legal rights and obligations under franchise documentation - Business structures and asset protection structures - Financing issues - Employment issues and health and safety - Lease arrangements and agreements - Terms of trade - Dispute resolution
A specialist Franchising and Intellectual Property legal and consulting firm, providing comprehensive advice for Franchisors from conception through to recruitment of Franchisees and ongoing management of the Franchise. Clients receive expert, cost-effective advice on a collaborative basis with the firm taking great pride in its long term relationships with Franchisors. Expert advice and assistance is also provided to Franchisees Buying & Selling businesses as well as in relation to disputes.
We are members of the Franchise Association of New Zealand
Krneta Building Surveyors
MARSH & MAHER LAWYERS
Lvl 2 100 Wellington Parade, East Melbourne VIC P 03 9604 9400 F 03 9419 7735 Contact Robert Toth E rxt@marshmaher.com.au Marianne Marchesi E mim@marshmaher.com.au www.marshmaher.com.au
Suite 5, 39A Glenferrie Road, Malvern VIC 3144 P (03)9509 3176 F (03)9509 2146 Contact Nathan Krneta E nathan@krneta.com.au www.krneta.com.au Krneta Building Surveyors is a national consulting firm, consisting of specialist certifiers and compliance advisors providing a range of professional services in a variety of sectors to assist in the delivery of successful projects. The services for Franchisors consist of obtaining building permit approvals, certification and liquor licence assessments for tenancy fitouts and new developments nationally.
102 Business Franchise Australia and New Zealand
30 YEARS OF FRANCHISE INDUSTRY KNOWLEDGE AND EXPERIENCE ACTING FOR LOCAL AND INTERNATIONAL FRANCHISES Members of: Franchise Council of Australia (FCA) International Franchise Lawyers Association (IFLA) Marsh & Maher Lawyers Provide fixed fee services to franchise clients for most aspects of work. Marsh & Maher Practice in the following areas: • Commercial and Corporate Law • Corporate Reconstruction and Insolvency • Discrimination, Employment Law and Industrial Relations • Media Law • Litigation and Dispute Resolution • Trade Practices and Competition Law • Intellectual Property • Retail Licensing and Distribution.
Business Franchise Australia & New Zealand is part of the global network of CGB Publishing
With over 30 years’ experience in providing high quality business information, with a particularly strong focus on franchising, our global presence allows opportunity for international franchise marketing solutions. T H E
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l i st i n gs
FRANCHISE 7-ELEVEN STORES PTY LTD 357 Ferntree Gully Rd, Mt Waverley VIC 3149 Ph: 03 9541 0711 Website: www.franchise.7eleven.com.au
9ROUND 30 MINUTE KICKBOX FITNESS 3/11 Palmer Place, Murarrie QLD 4172 Ph: 07 3331 1400 Email: franchise@9round.com.au Website: www.9round.com.au
AIRCOAT AUSTRALIA 1 Griffith Ave Bentleigh East VIC Ph: 1800 247 262 Email: info@aircoataustralia.com.au Website: www.aircoataustralia.com.au
APPLIANCE TAGGING SERVICES 80 Patterson Road, Bentleigh VIC 3204 Ph: 1300 287 669 Fax: 03 9557 4854 Email: steve@ats.com.au Website: www.appliancetaggingservices.com.au
BEAUREPAIRES Goodyear & Dunlop Tyres Head Office, 1/630 Church Street, Richmond VIC 3121 Ph: 13 23 81 Website: www.beaurepaires.com.au/commercial/franchise
BK’S TAKEAWAY 95 Princes Highway, Trafalgar VIC 3824 Ph: 03 5633 2131 Email: admin@bkstakeaway.com.au Website: www.bkstakeaway.com.au
CHEM-DRY AUSTRALIA Unit 3, 30 Park Road, Mulgrave NSW 2756 Ph: 02 4587 6300 Fax: 02 4587 8733 Email: info@chemdry.com.au Website: www.chemdry.com.au
CLEAN GREEN STRATA Unit 8/ 41-43 Higginbotham Road, Gladesville NSW 2111 Ph: 1300 66 11 82 Fax: 02 9808 5498 Email: chris@cleangreenstrata.com.au Website: www.cleangreenstrata.com.au
CREMA ESPRESSO 16B Harvest Court, Southport QLD 4215 Ph: 07 5532 7727 Fax: 07 5526 4896 Email: antony@cremaespresso.com.au Website: www.cremaespresso.com.au
NATURE OF BUSINESS
OUTLETS
ASSOC MEMBER
INITIAL FEE
MIN INVEST Average of $775,000
CONVENIENCE RETAIL & FUEL
620+
FCA, AACS
(site specific – part of Min. Investment)
KICKBOX FITNESS FRANCHISE
6 AUS & 240+ USA
-
$30,000
$160,000
RESURFACING OF KITCHENS & BATHROOMS
4
-
$35,000 $40,000
-
ELECTRICAL TEST AND TAG
49
FCA
$35,000
$47,000 + GST + Vehicle
TYRES, WHEELS, BATTERIES
245
Auto Clubs
From $25,000
From $25,000
TAKEAWAY FOOD AND DRINKS
2
Franchise Council of Australia
$30,000
$150,000
CARPET AND UPHOLSTERY CLEANING
141
International Franchise Association (IFA)
$16,500 + GST
$39,950 + GST
STRATA CLEANING, GARDENING MAINTENANCE SERVICE
4
FCA, SCA
$40,000 $60,000
$40,000 - $60,000
PREMIUM CAFÉ FRANCHISE
13
Franchise Council of Australia
PIZZA FRANCHISE
1900+
-
$250,000
$300,000 $600,000
KITCHEN, BATHROOM & BEDROOM REMODELLING
71+ worldwide
FCA & FANZ
From $60,000
$75,000
AMAZING KITCHEN FACELIFTS
11 in NZ
IFA, FANZ, FCA
NZ$75,000
-
HYGIENE PRODUCTS & SERVICES
33 in AUS, 18 in NZ
Franchise Council of Australia
None
$5,000 - $350,000 dependent on site
AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE
21
Franchise Council of Australia
$50,000 + GST
$500,000 $800,000
COURIER SERVICE
650+
FCA & FANZ
From $25,000 + GST
$25,000 + GST
COURIER SERVICE
250+
FCA & FANZ
$10,000
$10,000
BOOKKEEPING SERVICES
180
Franchise Council of Australia
$39,000 + GST
$10,000
SME CASH FLOW SOLUTIONS
26
FCA
$40,000
-
YOUTH FOOTBALL (SOCCER) PROGRAMS
20
-
$35,000 + GST
$59,650 + GST
TILE & GROUT RESTORATION
-
FCA
-
$39,950 + GST & Vehicle
HAIR & BEAUTY – RETAIL & SERVICE
140
FCA
$66,000 + GST
$390,000 incl. stock, for Greenfield sites
HOME ORGANISING FRANCHISE
1
AAPO
$14,990
$24,990
TARGETED WEIGHT LOSS
77 (21 Franchisee and 56 Licensee)
-
$25,000 ex GST
$136,700 ex GST
ANTENNA & HOME THEATRE INSTALLATION
150
ADTIA, FCA
$59,000
$59,000
MOBILE POOL SHOP & POOL SERVICE
85
FCA
$66,000
$66,000 + Vehicle
Dependent on Site $50,000 + GST conditions $300K Incl. Training $500K
DOMINOS PIZZA ENTERPRISES LTD Australia: www.dominosfranchise.com.au or call the Franchising Team on 1300 131 888 New Zealand: www.dominospizza.co.nz or call the Franchising Team on 0508 4Franchise
DREAM DOORS AUSTRALIA 26A Alfred Street, Milsons Point, Sydney NSW 2061 Ph: 08 8351 8588 Email: cam@dreamdoors.com.au Website: www.dreamdoors.com.au
DREAM DOORS NEW ZEALAND 4 Ryalls Way, Lake Hawea 9382 Ph: 0800 437 326 Email: franchise@dreamdoors.co.nz Website: www.dreamdoorskitchenfranchise.com
ECOMIST australia Unit 4/28 Barcoo Street, Chatswood NSW 2067 Ph: 02 9417 2211 Fax: 02 9417 2299 Email: info@ecomist.com.au Website: www.ecomist.com.au
FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au
FASTWAY COURIERS AUS Level 9, 491 Kent Street, Sydney NSW 2000 Ph: 1300 FASTWAY Fax: 02 9264 4966 Email: fso@fastway.com.au Website: www.fastway.com.au
FASTWAY COURIERS NZ Shed 5, Level 1, Lever Street, Ahuriri, Napier 4110 Ph: 0800 4 FASTWAY Website: www.fastway.co.nz
FIRST CLASS ACCOUNTS CityPods 1 /249 Scottsdale Drive, Robina QLD 4226 Ph: 07 5553 8200 Fax: 07 5578 9028 Email: info@firstclassaccounts.com Website: www.firstclassaccounts.com
FIRST CLASS CAPITAL Level 12, 50 Margaret Street, Sydney NSW 2000 Phone: 02 9098 0860 Email: info@firstclasscapital.com.au Website: www.firstclasscapital.com.au
FOOTBALL STAR ACADEMY 1 Lennox Street, Moorabbin VIC 3189 Ph: 1300 372 300 Email: franchises@sportstaracademy.com.au Website: www.footballstaracademy.com.au www.sportstaracademy.com.au
GROUT PRO AUSTRALIA Ph: 07 5515 0119 Fax: 07 5500 3716 Email: mail@groutpro.com.au Website: www.groutpro.com.au
HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road, Doncaster VIC 3108 Ph: 0451 370 060 Fax: 03 9234 2266 Email: franchising@hairhousewarehouse.com.au Website: www.hhwhfranchising.com.au
HOME SORTED! PO Box 197, Keilor East VIC 3033 Phone: 1300 30 11 77 Email: franchise@homesorted.com.au Website: www.homesorted.com.au
HYPOXI AUSTRALIA PTY LTD 7 Blackfriars Street, Chippendale NSW 2008 Ph: 0438 844 302 Email: kellie.wilson@hypoxi.com.au Website: www.hypoxi.com.au/start-a-franchise/
JIM’S ANTENNAS National Office-25 Rocklea Drive, Port Melbourne VIC 3207 Ph: 131 546 Email: getstarted@jimsantennas.com.au Website: www.jimsantennas.com.au
JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au
104 Business Franchise Australia and New Zealand
FRANCHISE
NATURE OF BUSINESS
OUTLETS
ASSOC MEMBER
INITIAL FEE
MIN INVEST
HAIRDRESSING
193 across Australia & NZ
FCA
$18,000 $35,000
$80,000 - $240,000
AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE
70
FCA & FANZ
-
$300,000+
TRAINING AND DEVELOPMENT
20
-
$45,000
$45,000
AUSTRALIAN OWNED CHICKEN SPECIALISTS!
139 Standalone Franchises
FCA
$50,000
$350,000
CHILDREN’S SPORT & DEVELOPMENT
250 +
FCA
From $15,000
$30,000
AERIAL PHOTOGRAPHY, VIDEOGRAPHY, SPOTTING & SURVEILLANCE
147 Territories available
FCA, Australian Franchise Registry
$60,000 + GST
$100,000 - $130,000 + GST (Inc. Franchise Fee)
Shop 2/1 Brygon Creek Drive, Upper Coomera QLD Ph: 0438 008 267 Email: pizzatemptations@gmail.com Website: www.pizzatemptations.com.au
PIZZA & PASTA
3
-
$25,000 + GST
$100,000
RENT WITH STYLE
RENT TO OWN APPLIANCES & ELECTRONICS
3
-
$60,000 ex GST
$100,000
FIXINGS AND FASTENER TRADE SALES
3
-
-
$299,000 inc. stock
MOBILE TOOLS AND EQUIPMENT FRANCHISE
170+
FCA / FANZ
Start-up cost from $50,000
-
BEDDING RETAILER
80+ nationally
Franchise Council of Australia
$50,000
$450,000+
TODDLER SOCCER PROGRAMS
12
-
$35,000 + GST
$59,650 + GST
TENNIS COURT SERVICING
9
FCA, Sports Council Association
$49,950
Capital to run business
SAFETY & DECORATING TO ALL INSIDE & OUTSIDE CONCRETE
80
-
$15,000 (Licence Only)
$75 P/W
FISH & CHIPS AND SEAFOOD DINER
3
-
$40,000 + GST
$200,000 (Dependent on Site)
PROVIDES UNIQUE SPOT FACTORING PROGRAMME
150+ worldwide
FCA, IFA, CFA, Irish FA
$34,500
$50,000+
CAFÉ
10 outlets
FCA
$40,000
$250,000
FCA, BFA
$40,000
$200,000 $500,000
JUST CUTS™ Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: 02 9527 5444 Fax: 02 9527 5144 Email: maree@justcuts.com Website: www.justcuts.com
LA PORCHETTA 192 Mahoneys Road, Thomastown VIC 3074 Ph: 03 9460 6700 Fax: 03 9460 3099 Email: franchising@laporchetta.com.au Website: www.laporchetta.com.au
LEADERSHIP MANAGEMENT AUSTRALASIA (LMA) 400 Malvern Road, Glen Iris VIC 3146 Ph: 1800 333 270 Fax: 03 9824 7154 Email: bmccarthy@lma.biz Website: www.leadershipmanagement.com.au
LENARD’S CHICKEN Level 1, 225 Montague Road, West End QLD 4101 Ph: 07 3100 7838 Fax: 07 3100 7888 Email: opportunities@lenards.com.au Website: www.franchise.lenards.com.au
LITTLE KICKERS & LITTLE RUGBY AUSTRALIA 120 Erina St, Gosford, NSW 2250 Ph: 0423 312 550 Email: dkelland@littlekickers.com.au Website: www.littlekickers.com.au, www.littlerugby.com.au
NATIONAL DRONES PO Box 2322, Ivanhoe East VIC 3079 Ph: 1300 SKY VIEW (1300 759 843) Fax: 1300 784 493 Email: skyview@nationaldrones.com.au Website: www.nationaldrones.com.au
PIZZA TEMPTATIONS
PO Box 2960, Rowville VIC 3178 Ph: 1300 73 23 83 / 0402 289 668 Fax: 1300 73 23 03 Email: admin@rentwithstyle.com.au Website: www.rentwithstyle.com.au
SCROOZ Unit 1, 709 Gympie Road, Lawnton QLD 4501 Ph: 1300 794 499 Fax: 07 3829 1283 Email: franchising@scrooz.com.au Website: www.scrooz.com.au
SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Phone: Aus: 1800 762 766 NZ: 0800 762 766 Email: Sota.franchise@snapon.com Website: www.snapontools.com.au
SNOOZE PTY LTD 21a Shierlaw Avenue, Canterbury VIC 3126 Ph: 0423 077 844 Fax: 03 9888 6327 Email: bettina.davis@snooze.com.au Website: www.snooze.com.au
SOCCER TIME KIDS 1 Lennox Street, Moorabbin VIC 3189 Ph: 1300 476 223 Email: franchises@sportstaracademy.com.au Website: www.soccertimekids.com.au www.sportstaracademy.com.au
SPORTZING COURT CARE 118 North Buderim Boulevard, Buderim QLD 4556 Ph: 0409 800 270 Email: headoffice@sportzing.com.au Website: www.sportzing.com.au
SPRAY PAVE AUSTRALIA GPO Box 501, Green Acres SA 5086 Ph: 1800 688 888 Fax: 08 8266 5360 Email: spraypave@senet.com.au Website: www.spraypave.com
STEVE COSTI’S FAMOUS FISH 3/346 Main Street, Mornington VIC 3931 Ph: 03 5976 8614 Email: franchising@famousfish.com.au Website: www.famousfish.com.au
THE INTERFACE FINANCIAL GROUP Level 19, 1 O’Connell St, Sydney, NSW 2000 Ph: 1300 940 908 Email: ifg@interfacefinancial.com Website: www.interfacefinancial.com.au
THE JOLLY MILLER CAFÉ 20-24 Technology Drive, Sunshine West VIC 3020 PH: 03 9314 5936 Fax: 03 9318 0794 Email: reception@thejollymiller.com.au Website: www.thejollymiller.com.au
THEOBROMA LOUNGES, PAVILIONS, BARS 3A Kia Crt, Preston VIC 3072 Ph: 03 9480 1030 Fax: 03 9480 1035 Email: franchising@theobroma.com.au Website: www.Theobroma.com.au
THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au
TOP SNAP Suite D3, 140 Bundall Road, Bundall QLD 4217 Ph: 1300 TOP SNAP Email: franchise@topsnap.com Website: www.topsnap.com
V.I.P. HOME SERVICES AUSTRALIA Offices in each State Ph: 13 26 13 Fax: 08 8220 4588 Email: info@viphomeservices.com Website: www.vipfranchisesales.com.au
V.I.P. HOME SERVICES FENCING & HOME MAINTENANCE PO Box 686, Mount Martha VIC 3934 Ph: 0402 898 555 Email: joinus@vipfandhm.com.au Website: www.vipfandhm.com.au/join/franchises
XPRESSO MOBILE CAFÉ PO Box 57, Carina QLD 4152 Ph: 1300 655 559 Email: joinus@xpresso.com.au Website: www.xpresso.com.au facebook.com/XpressoMobileCafe
CHOCOLATE LOUNGES, 24 worldwide PAVILIONS, BARS
RETRO-FIT DOUBLE GLAZING
2 AUS, 35 NZ
AWA
$40,000
Varies depending if vehicle needed
REAL ESTATE PHOTOGRAPHY & MARKETING SERVICES
30 outlets
FCA
$34,000
$49,000
DOMESTIC AND COMMERCIAL CLEANING, GARDENING FRANCHISORS
1100
FCA
$16,000 + GST
$25,000
FENCING & HOME MAINTENANCE
6
MBA, FCA
POA
POA
DI BELLA COFFEE MOBILE ESPRESSO VAN
30
FCA, Australian Franchise Registry
Included in turnkey purchase price
$119,500 + GST (incl.FAST TRACK program) Turnkey business.
Business Franchise Australia and New Zealand 105
a-z d i r ectory
7-Eleven 7-Eleven is a global success story with more than 53,500 stores in 18 countries worldwide. 7-Eleven continues to grow, with an average of 6 stores opening in the world every day, and you can be part of this growth by becoming a 7-Eleven Franchisee. As a 7-Eleven Franchisee you will benefit from our position as a market leader in
and industry leading support the 9Round concept is growing here in Australia with 6 sites already open in Australia and more than 340 worldwide.
Named a Forbes top 10 fastest growing franchise in the USA for 2015 9ROUND is set to explode into the Australian marketplace.
We are right at the start of a new trend in the fitness industry with 9Round franchisees perfectly positioned to capitalize on a booming fitness industry.
Investors and members can’t get enough of the 9Round concept and thanks to affordable investment
AIRCOAT AUSTRALIA Shining Opportunity from a Leader in Resurfacing
KITCHEN
BATHROOM
BATH
Freecall 1800 AIRCOAT - 1800 247 262
Visit franchise.7eleven.com.au to view more information, see which stores are available for sale and to determine whether a 7-Eleven franchise is right for you.
9ROUND 30 MINUTE KICKBOX FITNESS
The 9ROUND franchise opportunity is breaking the mould within the fitness industry merging numerous popular and trending workout styles such as HIIT, Fight Fit & Group training into its one of a kind fast, affordable and convenient package for members.
RESURFACE
convenience retailing. You will be backed by our comprehensive support system. Our system gives you a complete turn-key set up including state of the art POS systems, product innovation and promotion as well as operational support.
Resurfacing has been recognised as one of the most lucrative businesses in decades. An Aircoat Australia Franchise can offer the right person fantastic income potential, an ideal home based service, and an affordable all inclusive business package incorporating high profits with low overheads and the ability to set your hours and have a more flexible schedule without the new business startup risks. You’re the boss, making all the decisions for your business yet you are under an umbrella of total support
APPLIANCE TAGGING SERVICES Looking for a franchise with on-going repeat business, large territories and access to an existing client base to get you started? With over 12 years’ experience, ATS are Australiawide specialists in Electrical Testing and Tagging in accordance with AS/NZS 3760:2010. Providing expert technical, admin, business and sales support, access to our National client base and comprehensive on and off-site training, ATS are committed to helping its franchisees grow profitable and successful businesses.
If you are looking for a business that’s simple, profitable and exciting then contact us now for an investor info pack. Ty Menzies franchise@9round.com.au (07) 3331 1400
with Aircoat Australia’s experience and guidance. Choose your hours and whether you work solo or hire employees. Using our trusted name and exposure, having access to our continuing support and guidance, your new business can be anything you want it to be. Aircoat Australia has built a strong reputation in the resurfacing industry and prides itself on being an innovative company in multi facet resurfacing and restoration. We specialise in the renewal of worn and damaged fixtures and surfaces including bathtubs, tiles, porcelain, laminates, fibreglass, vitreous china, appliances, benchtops, floors and timber surfaces. Call 1800 AIRCOAT (1800 247 262)
No prior electrical experience is required, just a passion for safety and a commitment to growing your business. With low entry fees, minimal franchisee administration, and average returns between $1,000 and $3,000 per week an ATS franchise may be just the opportunity for you. ATS were named FCA Emerging Franchisor of the Year 2011 and the FCA National Franchisee of the Year 2013 (less than 2 staff). For further information please contact Steve Wren, National Sales Manager on 1300 287 669, email steve@ats.com.au or visit www.appliancetaggingservices.com.au
Beaurepaires
become part of a nationally recognised, trusted, and market leading tyre industry brand.
Beaurepaires is Australia’s most trusted tyre provider, offering a comprehensive range of products designed to excel in performance, safety and reliability.
We strive to create long-standing relationships of support and shared success with franchisees who can combine their business acumen with intimate knowledge of their market and local area in order to expand their business.
As a franchisee, your success will be upheld by our strong brand with its rich history, you’ll be provided with dedicated support resources and market leading products. We are looking for partners who seek to continually grow and improve their business, who value financial triumph, reflect our core values, and put their customers first. We offer a valuable opportunity to
106 Business Franchise Australia and New Zealand
We’re here to assist franchisees throughout their journey, leading up to the takeover of their store and throughout their time as a Beaurepaires Commercial franchisee. For more information call 13 23 81 or go to www.beaurepaires.com.au/commercial/franchise
BK’S TAKEAWAY BK’S Takeaway is a specialty retail chain selling convenience foods with traditional Australian flair for every meal of the day, seven days of the week. BK’S sells sandwiches, hamburgers, fish & chips, hot and cold drinks, ice creams the list goes on and on. BK’S always selects and uses only the best suppliers who can provide them with the freshest ingredients and where ever possible locally provided, this is one of the reasons a BK’S burger tastes so good.
BK’S Takeaway is known for having the best burgers in Gippsland, even Melbourne’s Herald Sun newspaper agreed when it featured BK’S Takeaway in its 5 of the best burger article. Choose BK’s Takeaway for a great, relaxed, rewarding, country lifestyle. Investment required from $150,000 to $250,000 subject to size, location and condition of your chosen site. Visit us at www.bkstakeaway.com.au For further information call Tegan at BK’S Franchising on 03 5633 2131 or email admin@bkstakeaway.com.au
Chem-Dry Australia
have the drive and determination to work hard and
Chem-Dry is the world’s largest carpet cleaning franchise, and has been helping Australian’s realise their dream of business ownership since 1986.
enjoy their success.
Our unique, hot-carbonated water extraction method, combined with best in-class products and services, and unparalleled training and support, make it impossible to find a better cleaning franchise opportunity. No experience is necessary, as Chem-Dry provide comprehensive training on all aspects of the business. We are looking for franchise partners that
clean green strata Strata Cleaning and Strata Garden Maintenance Franchises Why Clean Green Strata? • We supply the customers from the 1st minute you start • Earn a guaranteed income with work scheduled year round to suit your situation • Work flexible hours to suit your life
Crema Espresso The Crema Espresso coffee franchise provides premium coffee and light meals with a focus on personalised service. Established on the Gold Coast, Crema brings together community life with a bright sophisticated shop design. Our extensive training and systems are in place to ensure the best support for Franchisees. Crema Espresso provides a business with supervision and consulting readily available. This includes everything from full operation manuals, point
DOMINO’S PIZZA Domino’s Pizza Enterprises holds the exclusive master franchise rights for the Domino’s brand and network in Australia, New Zealand, Belgium, France, the Netherlands, Japan and Germany. Domino’s Pizza Enterprises now extends across seven countries, with more than 1900 stores and is the leading international Domino’s franchise. New franchises are supported through every step of the process including site selection,
Our on-going marketing and operational support will ensure that you are able to enjoy the flexibility and lifestyle benefits that owning your own successful business can provide. If you’re ready to make a clean break with your own Chem-Dry franchise, simply fill out the information form on our website, or call our franchise business info line on 1800 243 637.
• No weekend or night work so more time with the family • Fully supported by energetic, experienced management team • Recession proof industry • Earn above average returns for the cleaning & gardening industry For more information call 1300 66 11 82 or email chris@cleangreenstrata.com.au
of sale terminal, uniform package, store design & fit out together with ongoing research and development supported through marketing and advertising. “As coffee lovers we were tired of the same old coffee in dark gloomy cafes. Premium coffee and light meals, like we have in our stores, should be enjoyed in a bright sophisticated café with an atmosphere that creates a laid back, enjoyable meeting place for customers.” Contact: antony@cremaespresso.com.au www.cremaespresso.com.au
lease negotiation, store fit out, comprehensive preopening training, coordination of suppliers, group purchasing power, store appraisals, ongoing training and support, and marketing promotions. Australia: www.dominosfranchise.com.au or call the Franchising Team on 1300 131 888 New Zealand: www.dominospizza.co.nz or call the Franchising Team on 0508 4Franchise
Business Franchise Australia and New Zealand 107
a-z d i r ectory
DREAM DOORS australia A dream opportunity
ama zing kitchen facelif ts
Do you dream of working for yourself and earning a stable income? Make it a reality with Dream Doors – one of Australia’s fastest growing franchises. You don’t need any previous experience. It’s easy and affordable to set up your own franchise, backed by comprehensive support and a proven business model with over 14 years of international success. Be your own boss The unique Dream Doors ‘facelift’ concept makes
DREAM DOORS NEW ZEALAND
ama zing kitchen facelif ts
You can achieve the freedom you’ve always dreamed of with a Dream Doors Kitchen Franchise in New Zealand or Australia. Whatever your Franchising “Dream” is, this internationally proven Franchise concept has been successfully working in the UK for 16 years with 55 Franchise outlets, for 8 years in New Zealand with 11 Franchise areas and in Australia now with 18 Franchises sold. The need for our business is incredible, with customers all the time commenting that we saved them $1000’s on their kitchen refurbishment.
ECOMIST AUSTRALIA Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 50 fragrance options with French perfume.
FASTA PASTA With our authentic Italian background and 30 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2012. Loved for our affordable, fresh, family meals in relaxed fully licensed surroundings, this is a great
FASTWAY COURIERS AUSTRALIA
it possible for Aussies to achieve a ‘new’ kitchen for a fraction of the usual cost, by replacing doors, drawer fronts and benchtops. The market response has been extremely positive, with some of our franchisees achieved $1.0mil in sales in their first year. Call today and make your dream a reality. For more information contact Cam Hadlow on: T: 1 800 373263 E: cam@dreamdoors.com.au W: www.dreamdoors.com.au
The business is growing very strongly in Australia and New Zealand. We are currently recruiting Franchisees for various parts of Australia and New Zealand. The Dream Doors Franchise business is ideal for partnerships or husband/wife teams or entrepreneurs looking for a middle-market retail opportunity providing a bespoke service to a growing market. Please contact: Derek Lilly, Managing Director del@dreamdoors.co.nz www.dreamdoorskitchens.com +64272135133
Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service. Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 02 9417 221, email gary.vandoros@ecomist.com.au or visit www.ecomist.com.au
opportunity to be part of our winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600, email franchise@fastapasta.com.au, or visit our website, www.fastapasta.com.au
• Low start up costs
• Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change, we’d love to hear from you. Call 1300 FASTWAY or visit us at www.fastway.com.au
• No weekend work
*Conditions apply
Run your own rewarding business and take control of your future as a Fastway Courier Franchisee. As a market leader in nationwide courier services, our multi-award winning franchisees enjoy • Guaranteed income package*
108 Business Franchise Australia and New Zealand
FASTWAY COURIERS New Zealand Run your own rewarding business and take control of your future as a Fastway Couriers Franchisee. As a market leader in nationwide courier services, our multi-award winning franchisees enjoy: • Guaranteed income packages* • Low start up costs • No weekend work
First Class ACCOUNTS Partner with Australia’s Leading Bookkeeping Franchise Network. First Class Accounts was developed by a bookkeeper for bookkeepers. Central to the success of our franchisees has been our strong focus on providing the best training and support available. We are committed to helping you develop a successful bookkeeping business. You have exclusive access to a proven system that works which includes:
• Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change we’d love to hear from you. Call 0800 4FASTWAY, or visit us at www.fastway.co.nz *Conditions apply
• Regular Regional Training • A culture where our franchisees share their knowledge and experience to help each other. As a First Class Accounts franchisee, you’ll be supported at every step of the way to build your business and obtain a competitive advantage. Whether you’re an accountant, bookkeeper or have limited prior experience… a First Class Accounts franchise could be perfect for you!
• Comprehensive initial training
Contact First Class Accounts today to help us help you learn more about Australia’s leading Bookkeeping Franchise Network.
• Kick- Start Marketing program
Contact: Bret.Ireland@fcfg.com.au
first class capital
We are a company that embraces technology by providing our solutions through a fully automated internet based system streamlining the process making it very quick and effortless for our clients.
Small to medium sized businesses face a number of cash flow challenges in today’s buying environment. Offering larger and longer trade credit terms, purchasing greater volumes of stock or even the day to day operating costs all puts cash flow pressure on the SME. First Class Capital is an independent Australian finance company specialising in developing and delivering innovative cash flow funding solutions to the underserviced small to medium sized business.
Football Star Academy Established in 2002, Football Star Academy (FSA) provides young players with the opportunity to develop their football (soccer) skills, knowledge of the game and pave their way to becoming football stars! FSA creates a learning environment that enables young players to develop at their own rate. Our coaches are qualified with extensive experience and dedicated to developing children’s soccer abilities and cater to all ages and level of ability.
GRoutpro Earn between $50 and $200 per hour and get a high return on investment in the booming Home Improvement Industry with LOW SETUP COSTS & little competition. GroutPro specialises in the after-market care of tiles and grout to homeowners and businesses. Offering a range of professional services from stain protection of new tile and grout installations to our flagship grout “colourseal” application which rejuvenates and recolours old grout saving customers time and money without having to re-tile.
Our solutions will help pay for those outstanding invoices, bridge the gap between accounts payable and receivable and even pay that pesky ATO bill. Uniquely we have a solution that will even extend your 30 day trading terms to 6 months where you get paid upfront. www.firstclasscapital.com.au
FSA programs include weekly clinics, elite squad, one-on-one, goalkeeper coaching, holiday camps, tours and more. With over 40 locations, we are the leading provider of youth football. We are growing at an incredible rate and looking for the right type of person to join us in our journey. It’s never been a better time to be your own boss! Make the change today and be part of developing tomorrow’s soccer stars! Contact us today. Email: franchises@sportstaracademy.com.au or Phone: 1300 3720 300
Specialists use GroutPro’s own branded range of professional quality products including cleaners, sealers, tile Anti-Slip treatments and shower glass restoration and sealer coatings. This is a complete package to get you up and running in your own business fast. Call us today for more information. Contact: Geoff Biddle Phone: 07 5515 0119 Email: mail@groutpro.com.au Website: www.groutpro.com.au
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HAIRHOUSE WAREHOUSE
Hairhouse Warehouse has become a household
Hairhouse Warehouse, Australia’s leading hair & beauty brand, has huge plans for the next few years to expand with 20 new stores planned to be opened around the country.
name in Australia, with a proven business model
We are looking for passionate people who want to own their own business, work for themselves and take control of their own destiny.
that continues to evolve and generate strong returns for franchisees. For more information call 0451 370 060, email franchising@hairhousewarehouse.com.au or visit www.hhwhfranchising.com.au.
HOME SORTED!
processes for operating a successful business.
Home Sorted! is the first (and only) Professional Home Organising Company to launch a Franchise Business within Australia.
If you’re extremely well organised, great at multitasking and an excellent communicator, then you are well on your way to meeting our criteria.
Our organising methods and systems are easily applicable to any household. Demand for our unique service is high and Home Sorted! is now looking for an extremely organised team of Franchisees to help expand our brand nationwide.
No previous experience is required, as we will teach, support and guide you.
Considering our line of work is organising, our business systems offer simple step-by-step
HYPOXI® Australia Give yourself the technological advantage and invest in a globally recognised health & fitness brand and studio concept. The HYPOXI® Method combines low impact exercise with advanced technology and healthy nutrition to target stubborn areas. HYPOXI® is a simple, low cost, low staff business model that delivers measurable results for franchisees and clients.
Home Sorted! Is currently seeking interest across all states. Please visit our website AUSTRALIA www.homesorted.com.au or contact us onAND NEW ZEALAND 1300 30 11 77 | franchise@homesorted.com.au for more information.
HYPOXI® technology throughout Australia and New Zealand; and over the past 10 years has developed a studio network of over 77 company owned and independently owned HYPOXI studios. Prospective Franchisees looking to turn their passion into a profit are encouraged to contact us for a confidential discussion.
HYPOXI® Australia (a division of Ardent Leisure) is the exclusive distributor and franchisor of the
Contact: Kellie Wilson – Sales Manager, Australian & New Zealand 0438 844 302 www.hypoxi.com.au/start-a-franchise/
Jim’s antennas
• No Experience Required
Join Australia’s leading Digital TV & Home Theatre installation specialists.
• Paid On the Road Training
Jim’s Antennas is a division of the Jim’s Group of companies- Australia’s leading home services company with over 3500 Franchisees operating throughout Australia across 38 divisions. With a reputation for excellence in customer service, Jim’s Antennas has an excess of work available across Australia and is looking for self-motivated and enthusiastic people to join the team.
business franchise australia and new zealand A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.
110 Business Franchise Australia and New Zealand
• Work Availability Guarantee • Work Where You Want, When You Want • Franchises Available Across Australia Contact Jim’s Antennas today on 131 546 or getstarted@jimsantennas.com.au to find out more and arrange your free trial day on the road. Alternatively visit our website www.jimsantennas.com.au
For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz
JIM’S POOL CARE MOBILE POOL SHOPS Join one of Australia’s largest franchise systems and reap the benefits of a strong national brand. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. Not only can you charge for your time you can also charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can
JUST CUTS™ Join the largest, most successful hairdressing network in the Southern Hemisphere, servicing over 90,000 clients each week! Just Cuts™ offers a fixed franchising fee, with flexible finance options and ongoing business and marketing coaching, guidance and support. Did you know that most Just Cuts™ Franchise Owners are not hairdressers and just over half own more than one salon? Why? Because our proven systems, support and training allows your Stylists to easily run the business for you.
LA PORCHETTA La Porchetta is the largest Italian Restaurant Chain in Australia and New Zealand, and love serving quality Italian food with fresh ingredients. The first La Porchetta Restaurant was opened in Melbourne’s Italian hub in 1985, and soon it became renowned as a special place to experience good food, love and a passion for life. La Porchetta is now looking to expand the
Leadership Management Australasia (LMA)
work and gives you scope to grow the business to a level that suits you. Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same flat fee with all training and ongoing support included. We have selected opportunities all over Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au
Just Cuts™ are also excited to announce our kiosk option! With only 49 sites available Australia wide, you can buy yourself a new lifestyle from just $80,000! Just Cuts™ Franchisees also have exclusive access to our professional retail range made in Europe; JUSTICE Professional™. Contact: Luke Manning 0439 130 499 or maree@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising
network of franchisees throughout Australia and New Zealand. We are looking for passionate food lovers with a strong work ethic and drive to join our family. You bring the dream and La Porchetta will provide the recipe for success. For more information: T: (03) 9460 6700 E: franchising@laporchetta.com.au W: www.laporchetta.com.au
Leadership Management Australasia (LMA) has been creating exceptional results through people for over 40 years.
and productivity of their people in the modern business world. As a recognised leader of training and development in Australasia, the unique LMA process delivers permanent attitudinal and behavioural change, impacting people’s lives both personally and professionally.
LMA is an Australian-owned business that works with organisations throughout Australia and New Zealand to improve their bottom line results by developing the leadership and management skills of their key people and improving the performance
Contact details: National Sales and Marketing Manager: Bob McCarthy Email: bmccarthy@lma.biz Phone: 0417 778 030
Lenard’s Chicken
a new contemporary store design and range of hot products - including premium, free range Infused Roast Chickens.
Lenard’s Chicken is Australia’s favourite chicken shop and a leader among Australia’s fresh food retailers. Our unique concept of value-adding to fresh chicken is one our competitors have tried hard to imitate with little success, and truly makes us the chicken specialists. This year we have embarked on an exciting new chapter in our almost 30 year history, introducing
Already attracting rave reviews from longstanding and new customers, Lenard’s Chicken is destined to tantalise the taste buds of Australian consumers for another 30 years! For more information contact Aroha Leigh at opportunities@lenards.com.au or call 1800 068 111.
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LITTLE KICKERS & LITTLE RUGBY AUSTRALIA We offer fun, energetic, healthy, imagination based activities for kids aged 18m to 7 years. With over 30,000 children attending weekly, we pride ourselves on being the leader in preschool sport! Little Kickers & Little Rugby offers a business path for people whom are passionate about working for themselves and creating a FUN environment whilst achieving financial success through our Play Not Push ethos. Franchisees need not have a background in business
national drones Want to ditch your boring desk job but can’t bear the thought of being tied to a retail outlet? Looking for variety in your workday and enjoy being outdoors, but don’t want to get your hands dirty? Look at things from a different perspective!
The Sky’s the Limit
Exciting opportunities now exist to join National Drones; Australia’s first CASA certified franchised service provider of aerial photography, videography, spotting and surveillance services utilising Unmanned Aerial Vehicles (UAV’s).
For details on how to join our team contact Dan Kelland on: E: dkelland@littlekickers.com.au M: 0423 312 550
used to cut costs, deliver efficiencies and save valuable time across a range of industries including agriculture, asset inspection, building and solar panel inspections, civil engineering and construction, mining, insurance assessment, emergency services, commercial photography, cinematography, media and television. No prior experience is necessary as all training is provided. Get your career flying today!
With hundreds of potential uses, UAV’s are being
PIZZA TEMPTATIONS
This will enable you to build a reputation for quality and
rent with style Rent with Style is a proven rental business supplying affordable home appliances, furniture and electronics items. It is easy and very affordable to start your own Rent with Style franchise business. All you need is a phone, computer and vehicle branded to your business and you are up and running...
f a s t e n e r s
Members of the FCA, the peak body of the country’s franchising sector, since launching, Little Kickers has become the most established and fastest growing preschool program in Australia, replicating the success that the brand has enjoyed around the world. Seeking interest for Sydney & Surrounds, Canberra, Coffs Harbour, Port Macquarie, Northern Territory and Tasmania (Hobart & Launceston).
For initial enquiries, please call 1300 SKY VIEW or visit http://nationaldrones.com.au/franchiseopportunity to submit an enquiry form.
As a franchisee of Pizza Temptations you will operate your own business. You will receive full training to ensure you are confident operating the business, including all aspects of food preparation. At the core of our business we value: • Delicious Italian food • Exceptional customer service • Value for money • Convenience, Quality, Consistency • Fun Environment • Streamlined Business and Systems.
scrooz
as full training is provided. Being personable and a selfstarter is essential.
service in your franchised territory. Although you will be working for yourself and will be your own boss, we are with you every step of the way and are committed to providing ongoing support and advice to ensure your business is a success. If you are passionate about food, like working with people and are looking for a change then this could be the opportunity you have been looking for! For further information go to www.pizzatemptations.com.au/franchising
• You will be helping clients get access to house hold items and technology using a proven rental business model. We Make It Easy For You. How to Start
What You Get
• Franchise Application
• Flexible work hours
• Select your Territory
• Work from home
• Pay $5,000 refundable deposit • Low running costs
• Grab your own territory and start servicing clients immediately.
• Review the legal documents
scrooz
• With highly profitable repeat sales of consumables to the trades and DIY industries • Retailing our premium quality Scrooz® branded product range • With National and webstore driven multi-channel sales • Full training and on-going support provided • Outstanding opportunities for early take up We have limited opportunities for highly motivated people looking for a serious business, so to find out more contact us now for an information pack at franchising@scrooz.com.au
We’re Australia’s biggest online and multi-channel retailer of premium range fasteners, fixings and consumables for tradesmen, light industry and serious DIY’ers and we’re revolutionising fastener retail. We’re growing rapidly and to meet the high customer demand for our products we’re starting the launch and roll-out our network of Scrooz® Trade Centres across Australia right now. Want to earn some real money and get involved in • A $650 billion dollar industry
112 Business Franchise Australia and New Zealand
• Mobile business
• Sign & start
SNAP-ON TOOLS Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment into the hands of mechanics, engineers, and other professional tool users across the country. Snap-on Tools is a subsidiary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional technicians, with an
established network of franchise operations across the globe. After more than 25 years in the Australian market, Snap-on continues to perform, providing robust financial results for its network of over 170 franchisees. Extensive training and ongoing support is provided - no previous mechanical experience required. Snap-on offers an exclusive finance package to assist new franchisees.
SNOOZE®
• Vendor finance assistance
As one of Australia’s longest-running, most successful and innovative franchised business, Snooze’s experience in the bedding industry is second to none.
• NAB & ANZ accreditation
With over 80 stores nationwide and a commitment to continued growth and development, Snooze offers great return on investment.
• IT services
Snoozes offers a personable, flexible business solution with expertise and support every step of the way, including:
• Sales and product training • Business management support • A national marketing program To take the first step toward a prosperous future contact Bettina Davis on 0423 077 844 email: bettina.davis@snooze.com.au or visit www.snooze.com.au
Soccer Time Kids
and start to develop their life long love for sport!
Soccer Time Kids is a sports program specifically designed for children aged 1-5 years old.
We are growing at an incredible rate and looking for the right type of person to join us in our journey.
Our programs encourage children to participate in physical play in the form of soccer-based activities in order to develop their early year’s gross motor skills. We are passionate about promoting physical play in young children. By helping children get active, you help their body to develop, help them learn
Sportzing Court Care Join the leaders on the tennis court. In the last census, 5 per cent of the Australian population listed tennis as a primary pastime. That’s around three quarters of a million people playing regularly across the country. Caring for the 40,000 tennis courts they use is a great space to do beautiful business.
It’s never been a better time to be your own boss! Make the change today and be part of developing tomorrow’s soccer stars! Contact us today at 1300 476 223 or franchises@sportstaracademy.com.au
A franchise opportunity that’s ready for you to walk-in with unparalleled support, extensive training, branded transport, specialised equipment, software, uniforms and comprehensive ongoing support. It’s all there waiting for you to get cracking in your new career.
Incredibly loyal customers. Intelligent lead generation. Strong steady income.
For more information ph: 1800 818 894 headoffice@sportzing.com.au www.sportzing.com.au
SPRAY PAVE AUSTRALIA Pty Ltd
• Learn a range of new lifelong trades.
Earn up to $3,300 per week. That’s right, up to $170,000 per year! Our service decorates concrete. We Spray Pave, Polish, Epoxy and Stain. Jobs are inside and outside. Customers are domestic, commercial and Government. Our license structure allows you to choose when, where and how you want to work! This is a sincere “Be Your Own Boss” system. You genuinely keep all the profits!
• Guaranteed work available anytime after training. • Head office training plus follow-up on your own job. • Customers contract and interest free finance. • Lifelong support from 6 Head Office trainers. • From $7,000 deposit + Support Payment Plan. Established in 1991, Security with Australia’s largest and oldest network. The name of the industry. Phone or email now, for a FREE information pack: FREE CALL 1800 688 888 Website: www.spraypave.com
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STEVE COSTI’S FAMOUS FISH Steve Costi and his family have been in the seafood business since 1958, and after years of success have decided to franchise the Famous Fish business. Consider these facts: • Seafood consumption in Australia has increased by 27% per capita since 1997 • Of the 30,000+ take-away venues, generating in excess of $7 billion in retail sales, there are no multiunit, integrated seafood operations • Fish & Chips remains the #1 take-away food item sold by independent take-aways in Australia
• Consumption of seafood by Australians under 20, increases at double the rate of meat and dairy, annually Coupled with the strength of the Costi Brand, our franchisees will benefit from our comprehensive training, business, marketing and head office support. Set sail in one of Australia’s most successful retail sectors! For more information regarding the Famous Fish Franchise opportunity, please contact Sal El-Houli: P: 0425 786584 E: franchising@famousfish.com.au W: www.famousfish.com.au
THE INTERFACE FINANCIAL GROUP - IFG 50/50
franchise network in Australia, New Zealand, Canada, the Republic of Ireland, the United Kingdom, the United States, Mexico and South Africa.
The Interface Financial Group franchisees provide shortterm working capital for businesses by purchasing their invoices at a discount. In the current economic climate SMEs need working capital but banks are unwilling or unable to provide it. Many of these businesses are turning to Interface for a solution. Interface has been in the alternative finance market business since 1972. It is the leading alternative funding source for business, and distributes its service through its
The IFG 50/50 franchise offers the opportunity to get started quickly and with a more modest capital base. Why? Because we syndicate all transactions with our franchisees 50/50. Franchisees do the ‘people work’ - we do the ‘paperwork’ – a great combination to achieve an aboveaverage return.
The Jolly Miller Café The Jolly Miller story began in the early 1990s with a humble bakery patisserie in the small country town of Gisborne in Victoria’s Macedon Ranges. The word soon spread and we now have cafes across the state offering quality barista coffee and wholesome food. The Jolly Miller provides a proven business model, a recognised brand and quality products that demonstrate value in the eyes of our customers.
Theobroma Lounges, Pavilions, Bars The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods” The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.
For more information: ifg@interfacefinancial.com www.interfacefinancial.com.au
We are seeking dedicated and passionate franchisees to become part of our family so contact us now to organise a face-to-face meeting and discuss the next steps to owning your own Jolly Miller Café and becoming a part of our family! Phone: 03 9314 5936 Fax: 03 9318 0794 Email: reception@thejollymiller.com.au Website: www.thejollymiller.com.au
Our franchise offers: • Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail • Highest quality chocolate products. • Full training provided. • Professional support team with a range of skills to assist you. With new stores opening in countries across the globe, be part of something special. Contact Ben on +61 437 727 004 E: ben@theobroma.com.au www.theobroma.com.au
Thermawood
Become part of the success story with:
Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system.
• Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry. We are looking for passionate self-motivated people to join the Thermawood team.
Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.
Please contact Thermawood Retro-Fit Double Glazing for more information.
Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.
Info@thermawood.com.au www.thermawood.com.au 0455 555 330
114 Business Franchise Australia and New Zealand
Top snap Top Snap specialises in Real Estate Photography Marketing in Australia and New Zealand for over a decade. With the emergence of new and innovative technologies Property Marketing has never been this exciting!
Photography, Drone Photography, Property Videos, 3D Home Scanning, Virtual Home Furnishings, Floor Plans and much more. Sounds interesting? Contact us today and let’s have a chat.
Build your own business with Real Estate
Call 1300 TOP SNAP Email franchise@topsnap.com Web www.topsnap.com
V.I.P. Home Services
• Unparalleled national, state and local support
V.I.P. was the first company to start franchising in home services in 1979.
• Proven marketing, products and systems
V.I.P. has over 1100 franchisees across Australia and New Zealand. As Australia’s oldest and most experienced Home Services Franchisor, multi-award winning V.I.P. has helped over 4,000 just like you to become successful business owners in cleaning, lawn mowing and gardening by providing:
• Affordable franchise options • Everything you need to start a great new life and ‘love your work’ Phone: 13 26 13 Fax: 08 8220 4588 Email: info@viphomeservices.com
• Industry leading training, coaching and mentoring
Website: www.viphomeservices.com.au
V.I.P. Home Services fencing & home maintenance
Regional (Master) Opportunities now available in Sydney, Adelaide, Tasmania and Brisbane.
V.I.P. Home Services – Fencing and Home Maintenance is a newly launched division that is part of the iconic V.I.P. Home Services group. We have the pleasure of offering you this unique opportunity!
Currently we are seeking suitable candidates to take up this excellent but limited opportunity that is available Australia wide, in Fencing & Home Maintenance. Husband and wife teams or business partners with integrity, energy and self-motivation should apply!
Affordable Franchise Opportunities NOW available in Melbourne and Victoria in Fencing or Home Maintenance.
For more information, contact Warren Smith:
• Initial training • Ongoing coaching and mentoring • Comprehensive Cloud based IT systems • National and local marketing • And much, much more
Mobile: 0402 898 555 E-mail: joinus@vipandfhm.com.au Website: www.vipfandhm.com.au/join
XPRESSO MOBILE CAFé
longer requires noisy/expensive generators but also ensures franchisees can display food and beverage items in a large display fridge and freezer. Franchisees are encouraged to source some food and beverage items from local wholesale suppliers rather than through the franchisor; this ensures increased net profit through reduced costs.
Xpresso Mobile Cafés operate in areas nationally where there are little to no fixed location café options for the workforce in commercial and light industrial precincts. Partnering with Di Bella Coffee ensures the quality of our hot and cold beverage products is unequalled in the mobile café industry. Our customers enjoy frappés, energy drinks, chilled, bottled cold pressed coffee and food options such as gourmet sandwiches/wraps, salads as well as cookies and banana bread - all designed to complement the enjoyment of high quality specialty coffee products. Our innovative van fit-out uses new technology that no
business franchise australia and new zealand A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.
Franchisees are supported nationally by both the franchisor and Di Bella Coffee as well as a fully integrated website, call centre, social media and Internet presence. We’re setting the benchmark for coffee vans – will you join us? Contact us TODAY for a detailed 2016 information pack: joinus@xpresso.com.au OR 1300 655 559
For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz
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Wake up to a fresh new career with Snooze. If you’ve always dreamed about owning your own business, becoming a Snooze Franchise Partner might be just what you’re looking for. Snooze is proudly owned by Steinhoff International, this means if you become a Snooze Franchise Partner you won’t just be joining one of Australia’s most successful bedding specialist retailers, you’ll enjoy the backing of a global organisation. Our tried and tested business model has seen our business grow to 78 stores nationally, combined with our training program, support and your winning attitude this could be the start of an exciting and new career path. Stop dreaming and enquire now about becoming a Snooze Franchise Partner.
Vendor Finance Available to Approved Applicants
It’s amazing what a little snooze can do. snooze.com.au
For more details visit snooze.com.au Or email Bettina Davis, Network Development Manager - bettina.davis@snooze.com.au
Are you looking to clean up? Build your future with Chem-Dry Chem-Dry is the world’s largest carpet cleaning franchise, and has been helping Australian’s realise their dream of business ownership since 1986.
Franchises available in all capital cities & regional centres
Our unique, hot-carbonated water extraction method, combined with best in-class products and services, and unparalleled training and support, make it impossible to find a better cleaning franchise opportunity. No experience is necessary, as Chem-Dry provide comprehensive training on all aspects of the business. Our on-going marketing and operational support will ensure that you are able to enjoy the flexibility and lifestyle benefits that owning your own successful business can provide.
1800 243 637 chemdry.com.au
If you’re looking ready totomake cleana up clean withbreak your with own your Chem-Dry own Chem-Dry franchise, franchise, simply fill simply out thefillinformation out the information form on our formwebsite, on our website, or call our or franchise call our franchise businessbusiness info line info on 1800 line on 243 1800 637.243 637.