Business Franchise Aus & NZ September / October 2016

T h e

m a g a z i n e

f o r

f r a n c h i s e e s VOL 10 ISSUE 06 sep/oct 2016

AUSTRALIA and NEW ZEALAND

chem-dry

Celebrating 30 Years of Franchising in Australia looking towards

a better future four ways to

grow your business special feature

spring is in the air FINANCIAL & legal ADVICE

$4.95 (AUD), $6.95 (nz) inc. gst.

LATEST NEWS

franchise directory

W

Steve Costi and his family have been in the seafood business since 1958, and after years of success have decided to franchise the Famous Fish business.

Coupled with the strength of the Costi Brand, our franchisees will benefit from our comprehensive training, business, marketing and head office support. Set sail in one of Australia’s most successful retail sectors!

SEAFOOD REMAINS THE #1 TAKE-AWAY food item sold by independent take-aways in Australia.

Serving authentic, original and accessible seafood, and delivering an efficient, manageable franchise business.

Join our franchise family!

We take an instant liking to committed, hardworking individuals who have a dream of working for themselves and strong ideals about quality, because people that hang onto those ideals always make it!

For more information regarding the Famous Fish Franchise opportunity, please contact Sal El-Houli:

P: 0425 786584 E: franchising@famousfish.com.au W: www.famousfish.com.au

b us i n ess f r a n c h i s e m ag a z i n e aust r a l i a a n d n e w z e a l a n d

From the

Editor “If you don’t drive your business, you will be driven out of business.” - B. C. Forbes

Joanne Tuffy | Editor Busiiness franchise magazine

BUSINESS FRANCHISE AUSTRALIA and new zealand VOLUME 10 ISSUE 6, sept/oct 2016 publisher: Colin Bradbury.

Spring is in the air! The birds are singing, and the flowers are blooming. Sounds idyllic doesn’t it? When Spring arrives, traditionally it’s a time to take stock and clear out the old, and bring in the new.

Starting on page 39 we delve deeper into the Australian love affair with our homes and businesses and the significant amounts of money we spend cleaning, maintaining and improving our homes and businesses.

Our front cover this issue features Chem-Dry Australia. Celebrating 30 years of franchising in Australia, Chem-Dry is now the largest carpet cleaning franchise in the world with more than 3,500 franchise partners across 50 countries. Focussing on growth over the next 12 – 18 months, make sure you read the cover story on page 10 to get all the information you need about joining this family business.

October 9 - 11, you can visit Business Franchise magazine at the National Franchise Convention (NFC16) in Canberra, as part of the bustling trade exhibition taking place during the convention. This year,

the theme of NFC16 is ‘Innovation Meets Opportunity’. Program highlights include keynote speakers sharing their expert knowledge and motivational stories, panel sessions featuring franchising case studies and abundant networking opportunities. For more information about registering for the NFC16, see page 90.

For business owners reading this magazine, we have an expert advice editorial on page 24 that should be of interest if you are thinking of franchising your business. Griffith University’s Asia-Pacific Centre for Franchising Excellence has a cost-effective way to prepare for being a franchisor with their How to Franchise eClasses. Also, Nigel Collin, on page 34, advises that business improvement is a ‘Game of Inches’, where small changes can make big things happen.

The above is just a small snapshot so enjoy our expert advice articles and have a look at the numerous franchise systems profiled and featured throughout the magazine. Who knows? Maybe one of them will be the perfect fit for you!

colin@cgbpublishing.com EDITOR: Joanne Tuffy. editor@cgbpublishing.com.au SALES DIRECTOR: Vikki Bradbury. vikki@cgbpublishing.com SALES & marketing manager: Kathleen Lennox. kathleen@cgbpublishing.com.au PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: Renee Gould. accounts@cgbpublishing.com.au DESIGN: Jejak Graphics (03) 8790 8006 COVER IMAGE: chem-dry australia TO SUBSCRIBE:

Enjoy the read!

www.businessfranchiseaustralia.com.au

Joanne Tuffy Editor

or www.isubscribe.com.au CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au

SUPPLIER FORUM

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The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

contents

september/october 2016

On the Cover

14

10

Cover Story: Chem-Dry Australia

Celebrating 30 years of Franchising in Australia

14

Looking Towards a Better Future Damian Paull, Franchise Council of Australia

22 Four Ways to Grow your Business Peter Nicol, RSM Australia

46 Feature: Spring is in the Air

In Every Issue 6

20

24

What’s New!

Announcements from the industry

18

World Franchise Council Meeting update Franchise Association of New Zealand

42

Feature News

44

Feature Cover Story: Grout-Pro Australia

92

Hot Topics: Behind the Headlines

Jason Gehrke, Franchise Advisory Centre

94

Professional Services Listings

96

Listings

99

A-Z Directory

Profiles 20 Ayers Rock Resort 26 National Drones

46

62 OZ Bin Cleaning 72

Soccajoeys

78 Leadership Management Australasia 84 Franchising Expo

70

Focus 31 Clark Rubber

also in this issue: Appliance Tagging Services. .............................. 99 Cashflow It......................................................................77 Clean Green Strata....................................................61

Expert Advice 12

Crema Espresso........................................................ 99

How to Leverage Engaged Employees to Compete More Successfully Rob van Es, REFFIND

Domino’s Pizza. ........................................................100 Dream Doors Australia.........................................100

28 The Importance of Due Diligence when Buying a Franchise Mark Sherry, Harmans Lawyers New Zealand

Dream Doors New Zealand. .............................100

34 Small Changes win Big Results Nigel Collin, Game of Inches

Fasta Pasta.................................................................. 101

Ecomist Australia.....................................................100

Fastway Couriers...........................................IFC, 101 FC Business Solutions............................................ 17

50 Spring Clean Your Way to Success Tania Allen, Vision Alliance

First Class Capital. ......................................... 69, 101

58 Spring Clean your HR Emily Manley, HR Central

64 Bob’s Business Tips for

Potential Franchisees Bob Beaumont, Beaumont Tiles

Flower Power Professional Garden Care...................................................... 40, 102

22

Jejak Graphics. ............................................................61 Jim’s Antennas.......................................................... 103

Getting to the Table

Jim’s Pool Care......................................................... 103

Cecily Zhu, OFMA

80 Looking for a Great Candidate?

Saxon Marsden-Huggins, Recruit Shop

86 Business Health Check:

How your bank can partner with you Ian Watt, Westpac

Home Sorted!............................................................ 102 Hypoxi Australia........................................................ 102

70 The Art of Validation David Banfield, The Interface Financial Group

74

Hairhouse Warehouse............................ 102, OBC

Just Cuts Australia & New Zealand.............. 103

28

La Porchetta....................................................... 37, 104 Lenard’s Chicken..................................................... 104 Little Kickers & Little Rugby Australia.......... 104 Magnetite Windows. .............................................. 104 National Franchise Insurance Brokers.......... 35

Franchisor in Depth

Pizza Temptations................................................... 105

54 Jim’s Building Maintenance

Redcat................................................................................. 1

66 V.I.P. Home Services Fencing

& Home Maintenance

Rent with Style................................................. 53, 105

Poolwerx............................................................105, IBC

Snap-on Tools.................................................. 83, 106 Spray Pave Australia..............................................106

Have your say 24 How much does it cost to Franchise Your Business idea?

Griffith University’s Asia-Pacific Centre for Franchising Excellence 90 National Franchise Convention 2016

Steve Costi’s Famous Fish........................... 2, 106 The Interface Financial Group..........................106 Theobroma Lounges, Pavilions, Bars......... 107 Thermawood.............................................................. 107 Top Snap............................................................. 89, 107

what’snew!

Choice Hotels Asia-Pac increases business delivery to franchisees

Econo Lodge, Comfort, Quality and Clarion hotel brands, as well as members of the Ascend Hotel Collection, said that the success has been a result of strong sales and marketing programs that have delivered a substantial increase in domestic leisure and corporate travel bookings through Choice Hotels’ direct channels. The low Aussie dollar has also enticed tourists from China, Japan, USA and UK to visit Australia.

Choice Hotels Asia-Pac CEO Trent Fraser said: “I’m delighted to report that Choice Hotels has had a really strong year across Asia Pacific, adding almost 1,100 rooms to our portfolio, increasing revenue per available room at ChoiceAdvantage properties by 6.4 per cent compared to the previous year, and delivering 550,000 overnight stays across the region.”

Choice Hotels Asia-Pac, one of Australia’s largest hotel franchise groups, has announced strong results for the past 12 months.

This included adding almost 1,100 new hotel rooms to its portfolio, increasing RevPar (revenue per available room) through hotels

using its proprietary Property Management System (PMS), ChoiceAdvantage, by 6.4 per cent, and most impressively delivering 550,000 overnight stays to properties in the 12 months – an increase of almost 30 per cent on the previous year.

The hotel franchisor, which represents the

High performers recognised at Just Cuts™ Annual Conference

Just Cuts™ have just wrapped up their 2016 Annual Conference at the Hilton Spa and Resort in picturesque Queenstown, New Zealand.

The occasion brought together over 90 Just

Cuts™ Franchise Owners, Academy head office Team Members and suppliers from Australia and New Zealand. The event lasted four days, which were jam-packed with empowering keynote sessions focused on driving salon profitability through data,

6 Business Franchise Australia and New Zealand

The fourth quarter of the financial year, April – June 2016, was particularly strong for Choice Hotels, with the hotel group recording its best quarter for development this decade: adding 614 rooms across five hotels. These included Pacific Suites Canberra, an Ascend Hotel Collection member (153 rooms), The Nugget Point Hotel, an Ascend Hotel Collection member in Queenstown, NZ (40 rooms), Quality Hotel Auckland Airport (71 rooms), Quality Hotel Ambassador in Perth (170 rooms) and Comfort Inn & Suites Goodearth in Perth (180 rooms).

with the Conference motto being “you can’t improve, what you can’t measure”.

Guests were in great company, joined by Greg Nathan, international thought leader on people issues in franchising, and Roger Simpson, Australia’s number one authority on increasing the value of clients.

The event included Team building exercises, interactive workshops and roundtable sessions and, of course, the chance for everyone to get to know the exciting and diverse group of individuals that make up the Just Cuts™ community. Attendees were treated to the launch of three exciting new additions to the Just Cuts™ haircare and styling product range, JUSTICE Professional™, which will be revealed in salons later this year.

The Conference was wrapped up by the esteemed Just Cuts™ Franchise Awards, recognising high performing Franchise Owners over the past year, with the full list of winners available at justcuts.com/news.

Bonjour! Domino’s Celebrates 2,000th Store Opening in France

Pre-Entry Franchise Education Program Passes 10,000 Milestone In a major milestone in the ongoing efforts to promote early education among prospective franchisees, more than 10,000 people have now registered for a free online Pre-Entry Franchise Education Program.

The program, developed by Griffith University’s Asia-Pacific Centre for Franchising Excellence and funded by the Australian Competition & Consumer Commission (ACCC), is designed to boost franchisee due diligence levels and limit future conflicts in franchising.

The free online Pre-Entry Franchise Education Program was introduced in 2010 and has met a market need for easily accessible self-education by prospective franchisees before they commit to buying a franchise.

Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said it was great to see that so many people have taken advantage of free franchise education. She said an average of approximately 1,200 prospective new franchisees have completed the free online Pre-Entry Franchise Education Program every year since its launch.

She said the 10,000 milestone was significant when viewed against the total size of the franchise sector. According to the latest Franchising Australia Report in 2014, there are 1,160 franchise systems operating in Australia and an estimated 70,000 franchisees.

Professor Frazer said, “Passing the 10,000 registrations milestone is very satisfying as it means there are a lot more people out there who have entered the franchise sector with their eyes wide open about exactly what they are getting into when buying a franchise.

“The feedback from those who have completed the program points to a more realistic understanding of just what is involved in operating a franchise. It has proven to be an important stepping stone and confidence builder for those entering the franchise sector.”

For more information on the Pre-Entry Franchise Education Program visit the Asia-Pacific Centre for Franchising Excellence website at: www.franchise.edu.au.

LR –Domino’s Europe CEO Andrew Rennie, longtime franchisees Carole and Fabrice, Domino’s Group CEO & Managing Director Don Meij and France Operations Director Bart De Vreese.

Domino’s Pizza Enterprises Limited (Domino’s) recently opened the doors to its newest store in Saint-Philibert-de-Grand Lieu, France, taking the grand total of stores in their seven markets – New Zealand, Australia, Belgium, France, The Netherlands, Japan and Germany to 2,000 across the Group.

Domino’s Group CEO and Managing Director Don Meij said reaching the milestone was testament to Domino’s products, passionate people and their growing customer base.

“The fact that our 2,000th store opening is in our European market is very fitting. Our growth in our existing stores in this market has been exceptional and it has been obvious to us that we need even more stores to help service our customers efficiently,” Mr Meij said.

The 2000th store now belongs to long term franchisees and husband and wife Domino’s duo, Fabrice and Carole who own and operate nine Domino’s stores in the Group’s network.

Only last year the Company announced several acquisitions including acquiring 89 Pizza Sprint stores in France and the formation of a joint venture, partnering with UK-listed Domino’s Pizza Group (DPG) to acquire Joey’s Pizza chain of 212 stores in Germany.

Mr Meij said the growth of the Company over the past 12 months has been exciting.

“We have been busy converting Pizza Sprint and Joey’s Pizza stores over to Domino’s but we have also been working on organic growth and delivering a number of exciting projects both aimed at pick-up and delivery customers.”

The benefit to the Australian and New Zealand markets from the Company’s overseas network, in terms of gaining key learnings from the other international markets are huge and customers are reaping the benefits of these shared learnings.

Mr Meij said, “Our 2,000th store opening is a huge milestone and the teams in all of our markets should be proud of how far we’ve come since opening our first ever store in Red Hill, Queensland Australia.”

The past 12 months has seen Domino’s announce an innovation lab in its headquarters, the release of the world’s first autonomous delivery vehicle and the execution of a number of world-class digital projects.

Business Franchise Australia and New Zealand 7

what’snew!

EXCITING NEW INITIATIVE FROM FCA – Entries Close 16 September Are you a young entrepreneur running your own business? Or perhaps you know someone who has a start-up business or franchise that commenced operations in the last few years?

The Franchise Council of Australia (FCA) recently launched an exciting opportunity for young entrepreneurs to win major prizes and discover how to grow their business to scale using a franchise business model.

This major FCA initiative provides the crucial link between established and future generations of entrepreneurs. The NextGen in Franchising competition (NextGen) incentivises young people to take an active interest in the franchising community.

NextGen is sponsored by the FCA’s Hall of

Fame and offers young entrepreneurs the opportunity to gain mentoring and direct engagement with some of the most successful franchisors in Australia and the USA. NextGen is designed to create an innovative environment that will inspire, develop and grow young entrepreneurs.

Australian entrants to this online contest will compete for three finalist spots. These three finalists will then compete against each other in a ‘FranShark’ competition, pitching their business concept in front of a judging panel of FCA Hall of Fame members and a

franchising audience at the National Franchise Convention in Canberra this year (October 10-11).

The winner will go on to represent Australia against all other global finalists at the International Franchise Convention in Las Vegas early in 2017 (January 29 – February 1, 2017).

Online competition entries can be made via the NextGen in Franchising competition website and the FCA will be accepting entries in Australia until 16 September 2016.

PACK & SEND APPOINTS NEW NON-EXECUTIVE DIRECTOR PACK & SEND, Australia’s leading parcel, courier and freight reseller, is thrilled to announce the appointment of Brian Roberts to its board as a non-executive director.

Roberts’ appointment follows record sales revenue for PACK & SEND in the 2015/16 financial year and a multi-million dollar investment in systems and technology to boost the franchise network’s capabilities.

Parcel shipments for PACK & SEND increased by 23% in 2015/16.

PACK & SEND Founder and CEO, Michael Paul, said the skills and insights Roberts brings to the table will be invaluable for the organisation during this period of growth and innovation.

“Brian brings extensive international experience and leadership to the PACK &

SEND board and I believe his skillset will complement those of our existing board members. Our board and executive team will benefit from Brian’s strategic insights and vision – we’re thrilled to have him as part of the company.”

Roberts’ extensive career within the freight and logistics industries spans over 30 years.

Holding senior roles with DHL Express over 24 years as Managing Director and Regional Director in Australasia, Asia and Europe.

Roberts has also spent seven years as CEO of New Zealand Post Group subsidiary, Converga, before becoming CEO of the group’s Australian courier company, Couriers Please, in 2014.

Roberts retired from Couriers Please in 2016 before being appointed as non-executive director of PACK & SEND. Roberts is

8 Business Franchise Australia and New Zealand

also currently a Director of Tasman Cargo Airlines, a DHL subsidiary.

The appointment of Roberts to the board occurs as PACK & SEND announces two new senior hires, with Jared Dawson taking on the role of Omni-Channel Marketing Manager and Patrick Ibrahim hired into the position of Business Development Manager – eCommerce.

Pizza Capers Named Nation’s Best Quick Service Restaurant Pizza Capers General Manager Sunny Olak said the brand recently launched a tonguein-cheek marketing campaign that highlights consumers’ desire for taste and quality.

Pizza Capers have emerged victorious from the pizza wars that have been dominating the Australian pizza market in recent months, taking out the title of the nation’s Quick Service Restaurant of the Month for the second month in a row.

Following on from Pizza Capers’ fifth consecutive Canstar Blue win in 2015, the recent announcement of the Roy Morgan Customer Satisfaction awards indicates that the brand’s long-held commitment to producing high quality, gourmet products is resonating with consumers.

“Our new consumer champion, the delivery driver “Tracker Tracker”, tracks big chain pizza delivery drivers and replaces ‘crappy’ pizzas with high-quality, gourmet Pizza Capers pizzas,” he said.

“The big pizza players are focused on their battle techniques, including technological warfare and cutting costs to compete with each other, but at Pizza Capers we’re bringing the focus back to good quality, generously topped pizzas, and having a laugh along the way.”

Sunny said the brand is proud of its consecutive Quick Service Restaurant of the Month awards, and the achievement is evidence that Pizza Capers is giving customers exactly what they want.

You don’t need to be blessed with advanced

urban tracking skills like the Tracker Tracker to realise that consumers aren’t as impressed by technology, snazzy social media campaigns, or even price points, as they are by a decent pizza,” he said.

The Roy Morgan award recognises retailers that go the extra mile to satisfy and meet the needs of their customers and are revealed to be leaders in their industry.

Australia’s leading medi-aesthetic and hair franchises unite Australian Skin Clinics and Hairhouse Warehouse have joined forces, further positioning the two franchise networks as leaders in both the laser and skin rejuvenation and hair and beauty sectors of what is now more than a $3.8 billion retail industry.

Australian Skin Clinics will merge with the Ella Rouge Beauty franchise, which was acquired by Hairhouse Warehouse in early 2016, doubling the Australian Skin Clinics’ franchise footprint in Australia and New Zealand overnight.

Australian Skin Clinics Managing Director Deb Farnworth-Wood says the merger with Ella Rouge Beauty and the partnership with Hairhouse Warehouse was an easy decision with all companies having clear synergies.

“Hairhouse Warehouse, Ella Rouge and Australian Skin Clinics all share the same target market, which will afford our brands the opportunity to provide enhanced services and offerings to our loyal customers, and it is this customer-focused culture that has aligned the businesses so well,” said Ms Farnworth-Wood.

Since launching in 1992, Hairhouse Warehouse has grown to over 140 outlets across Australia and with current network sales of over $200 million.

Hairhouse Warehouse Co-Owner Gavin Nixon said the Group has been alluding to changes as far as the investigation of potential acquisitions that would be complimentary to the business.

“We are extremely excited to have merged Ella Rouge Beauty with Australian Skin Clinics and we see the move as a great strategic step forward,” Mr Nixon said.

“When deciding on this merger, the alignment of key corporate goals was of the upmost importance.

“The like-mindedness of our franchise networks is an absolute strength with all brands being customer-centric and offering high quality services at affordable prices.”

Business Franchise Australia and New Zealand 9

c ov er sto ry: C h em -D ry Aust r a l i a

Celebrating

30 Years of Franchising in Australia 2016 represents a special milestone for the Chem-Dry brand, as it marks the 30th anniversary of the launch of its first Australian franchise.

The Chem-Dry brand and its unique carpet cleaning process was launched in the USA in the mid 1970’s, when founder Robert Harris developed the concept after witnessing an airline steward removing stains from a shirt using nothing but soda water.

This concept ultimately led to the creation

of the Chem-Dry franchise network, with a master franchise established here in Australia in 1986, at a time when franchising was still a relatively new business concept.

Thirty years on and Chem-Dry is now the largest carpet cleaning franchise in the world with more than 3,500 franchise partners operating across 50 countries, which includes the USA, the UK, Canada, Australia, New Zealand, the Netherlands, Japan, Saudi Arabia and Malaysia to name just a few.

We caught up with Australian Director, Lachlan Mitchell, to find out what the secret has been behind Chem-Dry’s continued business success over such a long period.

10 Business Franchise Australia and New Zealand

“Chem-Dry was founded in Australia by my parents Bruce and Elva Mitchell. I can remember my mother saying that she thought her carpets were clean until she saw the results from a Chem-Dry cleaning demonstration.

She was so amazed that she told my father that they were going to buy a Chem-Dry franchise because there was just nothing like it, and the rest they say is history.

“The real secret behind our success has been our commitment to providing each customer with a memorable brand experience. Our franchise partners build their business on customer loyalty and repeat bookings, so understand the importance of delivering more value than just a carpet clean. Although this

“Thirty years on and Chem-Dry is now the largest carpet cleaning franchise in the world with more than 3,500 franchise partners operating across 50 countries.” may sound simple to do in theory, it is the simple things in business that are often the hardest to deliver.

“Our continuing success also comes from making sure that our franchise partners have access to the highest quality cleaning products to use in their business. The only way to grow a strong business is to offer your customers the best and never compromise on your quality. Our cleaning products are developed by our parent company in the USA and are 100 per cent natural; green certified and safe, providing our customers with peace of mind, especially families with young children.

“Our biggest competitive advantage in 1986 was our patented carbonated water cleaning process, and today this is still our biggest advantage. Unlike our competitors, our process does not use large amounts of water or any harmful detergents to clean the carpet, which produces a superior clean in a fraction of the time. It also enables carpets to be ready for use within hours, not days.

“Chem-Dry has also moved with the times.

Our franchise partners are now able to offer their customers additional services such as tile and stone cleaning, granite benchtop restoration, leather cleaning, speciality stain removal, pet urine and odour removal, and even water damage restoration as part of their franchise.

“Chem-Dry has remained a family business, and we include our franchise partners as part of that family. It is amazing that we still have franchise partners operating in the network that joined us back in 1986.

“With 30 years’ experience in the Australian carpet cleaning industry combined with our state of the art training and support systems that have been refined over many years, I truly believe that Chem-Dry offers prospective franchisees with a business opportunity that is unmatched within the carpet cleaning industry.

“I am extremely proud of what Chem-Dry and our family of franchise partners have achieved over the last 30 years, and I am excited about what the future will bring for the brand.”

CEO Alan Biddle also gave a quick insight into the future direction for the brand.

“Over the next 12 to 18 months, we will be focusing on system development and growth,

in both metropolitan and regional areas. As a national brand, it is important that our customers are able to use our services no matter where they are located.

“We have also started to invest heavily in franchisee support, especially on-road support. This is mission critical for new franchise partners joining the team, but also helps our existing franchise partners to take their businesses to the next level.”

Alan explains, “In terms of new owners we are not only looking for owner-operators, but we are also looking for entrepreneurial people who are of the mindset to build and grow a business much larger than a single franchise or single territory.

“The Chem-Dry Business is easily scalable and the right owner is able to identify this and take advantage of it on a larger scale. They would be based out of a centralised location, operate in a number of territories and be able to manage a number of cleaning crews in each territory.

“Previous experience in the cleaning industry is not required; we are very much seeking business minded people who can appreciate and take advantage of the opportunity that

presents itself in front of them given our strong existing presence in the market.”

If you would like to know more about franchise opportunities in your area, please contact Chem-Dry on: 1800 243 637

Business Franchise Australia and New Zealand 11

e x pert a dv i c e

How to leverage engaged employees to compete more successfully

Across every industry, most businesses rely on the quality of their employees to compete with their counterparts. Every business needs its employees to be focused, committed, competent, and energetic.

These are the characteristics that see employees deliver their best performance, which contributes to productivity, efficiency, and low injury or error rates.

The key to all of this is to ensure that your employees are engaged. A recent Harvard Business Review survey revealed that 71 per cent of organisations rank a high level of employee engagement as a top-three factor most likely to bring success.

While this may sound simple, finding ways to engage employees has its challenges. Gallup has revealed that 84 per cent of Australian workers are either not engaged, or are actively disengaged.

For employers, this can be a recipe for disaster.

Disengaged staff members tend to be poor performers, have a high level of absenteeism, and, eventually, they move on in search of a more fulfilling role.

High staff turnover translates to high operating costs and can be detrimental to the success of a business. Particularly considering the time and cost involved to find, interview, and hire new staff, then train them to the franchise’s standards.

Sometimes, however, keeping disengaged staff members can be even worse for business.

These employees display behaviours that,

12 Business Franchise Australia and New Zealand

left unchecked, can damage your business in various ways. For example, disengaged staff members can often be found complaining or gossiping. This can potentially damage the morale of other staff members, who can begin to emulate those behaviours.

Disengaged staff members may also be less likely to put their hand up for projects, leaving the hard work to other employees. At their worst, disengaged employees may be dishonest or even steal from the company. They may be distracted while at work, and are more likely to take unreasonable amounts of unplanned leave.

All of these behaviours can cost the business in terms of real money, productivity, and staff morale. It can turn into a vicious cycle where a single disengaged employee can have a negative impact on the experience of other team members.

“For franchisees, a deeply-engaged employee can help make your business stand out, delivering superior customer service and thus gaining more repeat business.”

they do feel engaged and appreciated, they’re more likely to offer outstanding experiences to customers.

A key way to engage these workers is to inform and educate them in ways that are fast, fun, and memorable.

Rob van Es | Acting CEO | REFFIND

more productive, contribute to a positive culture, and remain in their role longer. For franchisees, a deeply-engaged employee can help make your business stand out, delivering superior customer service and thus gaining more repeat business.

The Harvard Business Review survey identified key employee engagement drivers as: recognition for high performers; individuals having a clear understanding of how their role contributes to overall strategy; senior leadership continually updating and communicating strategy; and business goals communicated company-wide and understood.

Since engaged employees are more likely to deliver great customer service, they can drive increased profits and make your business more competitive. Given that engaged employees tend to be twice as productive as disengaged employees, it’s no surprise that employee engagement has become a high priority for businesses.

For most organisations, the question is how to engage employees effectively.

There is no single, correct answer: the right engagement strategy will vary depending on the business and its employees.

“Millennial workers want to feel engaged by their work.

Without engagement, they’re less likely to feel motivated by their work or offer their best performance.”

It’s important to identify disengaged employees and decide whether their potential to make a positive contribution is such that it’s worth taking steps to engage them, or if it makes more sense to terminate their employment and concentrate engagement efforts on staff with more potential.

By contrast, engaged employees tend to work harder, take less unplanned leave, be

For example, simply throwing more communications at employees will not necessarily increase engagement; in fact, it can make employees feel more isolated than ever, since it can indicate that the company doesn’t care about them as individuals. It’s critical for organisations to take a more personalised, strategic approach to increasing engagement.

As workforce demographics skew younger and younger, communicating via mobile devices becomes more important. This can be particularly useful for franchisees with casual or remote workers who might not have access to a computer. Communicating via a mobile device keeps these employees connected by leveraging their natural reliance on smartphones and tablets.

Millennial workers want to feel engaged by their work. Without engagement, they’re less likely to feel motivated by their work or offer their best performance. By contrast, when

Neil Perry’s Burger Project achieved this by developing short videos to train its employees on topics ranging from food-handling skills to customer service. The company also runs a program to introduce roles in hospitality and offer a pathway for young people with minimal experience.

Burger Project chose REFFIND’s Educate mobile education platform, which is available to employees at any time, from any location.

The platform sends messages to employees and delivers training in a fun, innovative way. Staff complete all their training via smartphone, then complete a follow-up survey to ensure they understood the content.

In addition to providing comprehensive training in a fun and accessible way, there are eight steps to keeping people more engaged at work and reducing turnover: 1. Promote fairness and equal opportunity, creating a culture where engaged employees want to work on challenging projects.

2. Consider the company and the employee when designing engagement initiatives.

3. Recognise everybody’s achievements publicly.

4. Ensure employees know the real value of their contribution.

5. Reward and incentivise excellence in ways beyond simple remuneration.

6. Make sure employees understand the business and its brand.

7. As managers, be engaged, passionate, and energetic, then watch your employees do the same.

8. Genuinely seek new opinions and ideas from employees, then follow up with actions to leverage employees’ ideas and ensure they feel heard and understood.

Rob van Es is Acting CEO at REFFIND. Rob has more than two decades of experience managing sales for high-tech start-up and later-stage companies.

REFFIND Limited is a mobile employee experience platform targeted for use by medium-large corporations to facilitate more efficient and effective communication with their employees. www.reffind.com

Business Franchise Australia and New Zealand 13

f r a n c h i s e c o u n c i l o f aust r a l i a

LOOKING TOWARDS A BETTER FUTURE

Long before it was trendy, franchising has been turning creative endeavour and entrepreneurial spirit into real economic value and our goal is to ensure that continues.

As many of you know, I have recently taken on the role of Chief Executive for the Franchise Council of Australia (FCA) and I am truly grateful to the FCA Board for this opportunity to serve our members and build confidence and support for the franchising system.

Our primary role is to support our members, celebrate their successes, facilitate engagement and connections,

encourage continual improvement and ensure that the broader community sees franchising as a pathway to a more prosperous future.

In the lead up to the elections we were quietly active, briefing both sides of politics and working hard to ensure that the current debates and issues regarding the employer/employee entitlements were informed and considered with respect to the franchising community.

Franchising is here to stay There has never been a more important time to work together and send a clear message to the Australian Parliament that franchising is a dynamic and vibrant part of the economy. The FCA will continue to work cooperatively and constructively with the elected Government, Opposition and the authorities to support a vibrant

14 Business Franchise Australia and New Zealand

franchising sector in Australia.

It is this core passion that drives us to be the leading advocate for the franchising system, and over the coming months we will be strongly advocating on behalf of the FCA members to ensure that policy makers understand the implications and unintended consequences of poor policies.

The value of community and membership The FCA membership is and will continue to be a positive point of distinction for potential franchisees looking at buying into and sharing in the passion of our franchisors.

This distinction starts with membership, which accesses the tremendous value of our networking and educational events, together with initiatives such as

“There has never been a more important time to work together and send a clear message to the Australian Parliament that franchising is a dynamic and vibrant part of the economy.”

Damian Paull | CEO | Franchise Council of Australia

NextGen, sponsored by our Hall of Fame members, the Women in Franchising chapter and our Certified Franchise Executive (CFE) program.

What is NextGen in Franchising?

We are very proud to announce that the NextGen initiative – A new generation in Franchising, endeavour allows young entrepreneurs to explore opportunities and connect with the franchising community. We are in a uniquely positioned role where we can attract, nurture and develop future generations of franchising entrepreneurs.

Application for the NextGen competition is now open to young entrepreneurs who have been in business between one and five years with a company that could scale through franchising. The competition,

which closes 16 September, rewards these innovators with access to the most successful entrepreneurs, executives, experts and financiers in the franchise industry.

Australia as two of 20 global winners from around the world in the NextGen competition at the recent IFA Convention in San Antonio, Texas in the USA.

NextGen in Franchising is the beginning of an evolving dialogue with young entrepreneurs to understand their overall professional development needs and their business goals to empower them as business leaders for the future.

The success of this initiative is astounding; in February 2016, the Co-Founder of emerging Australian Franchise Paleo Cafe, Jai Hobbs, was named global runner-up in the International Franchise Association’s NextGen in Franchising Global Competition. Mr Hobbs along with Jacob Foster, Managing Director of FCF Fire and Electrical, both represented

Connection is key In the past few weeks I have been fortunate to meet and hear from some of our members and see that franchising is where innovative people with creative ideas can use the franchising system to share that creative and innovative spirit.

We believe that the FCA has an important role to play in ensuring that franchising continues to be the “innovation sandbox” for small business.

We need to share the value of our membership with the broader franchising community and ensure that our strength comes from broad representation across the franchising system.

Business Franchise Australia and New Zealand 15

f r a n c h i s e c o u n c i l o f aust r a l i a

“Where there are strong, mutually supportive interactions and connections, systems flourish.”

One of the key characterisations of any ‘system’ is the strength of the networks which are always interconnecting and interacting.

Where there are strong, mutually supportive interactions and connections, systems flourish. Stephen Covey calls this concept “interdependence” whereby two or more groups may be emotionally, economically, and/or morally reliant on each other in order to function.

These relationships are complex and require active support, communication and interactions to ensure success. The franchising relationships reflect this complexity and require active management and engagement from those within the franchise network.

Our vision for the FCA is to help our members navigate the complexities of the system, build confidence in the franchising model and foster new ideas and opportunities that in turn, can be replicated and shared within a passionate community.

The next steps for a better future There is no doubt some work to do to ensure that our vision for the franchising community continues to prosper.

That work includes: • Working with the Executive Chairman to finalise the next stage of the FCA’s strategic outlook; • Ensuring that the views of the FCA members are well represented in the coming debate regarding work place reforms; • Build upon our strategic relationships so that where common interests align we are able to speak collectively on issues of mutual concern; • Celebrating through stories, the success of our members; • Building upon the networks in the franchising system and strengthening the interconnectivity so that peer to peer networks flourish; • And of course – building our membership so that we can truly speak on behalf of the franchising community.

The National Franchise Convention – a place for inspiration and business knowledge The NFC brings together franchisors and their executive teams, along with suppliers and experts in the sector. The NFC is the meeting place for inspiration, motivation and thought leadership on all things franchising.

Australia’s best minds in business and innovation, Alex Malley (The Naked CEO) and Megan Quinn (Net-A-Porter), to give you inspiration and clarity for the next step in your business. We would like to encourage you all to come and hear our fantastic keynote speakers, meet our esteemed panellists of franchisors and business leaders and participate in the round-table discussions.

The NFC is the largest event of its kind in Australia – and the theme of Innovation meets Opportunity cannot be more relevant in today’s highly globalised, commoditised and digitally disruptive world. It is crucial for businesses to now be highly strategic in product, business processes, and services.

As someone new to the industry, I am looking forward to getting to know more of you personally and engaging in those passionate conversations on what we can do to continually improve; the trust and confidence in franchising, and hopefully meet you at our National Franchise Convention this year in Canberra.

We are pleased to announce some exciting additions to the NFC16 program, including

www.franchise.org.au

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Franchise System Setup

Franchisee Training HR Support & Helpdesk Online Operations Manuals Network Development Strategy Executive Recruitment Operational Team Support Digital Marketing Strategy www.fcbs.com.au contact@fcbs.com.au (03) 9533 0028

Quality ISO 9001

Business Franchise Australia and New Zealand 17

f r a n c h i s e asso c i at i o n o f n e w z e a l a n d

World Franchise Council Meeting Bologna Italy

The World Franchise Council (WFC) is the global organisation of franchise associations supporting the development and protection of franchising and promoting a collective understanding of best practices in fair and ethical franchising worldwide.

Its vision is to be the leading source of credible information for and about the global franchise community and preeminent forum for promoting collaboration and cooperation between national franchise associations.

There are currently 43 national franchise associations in membership, together with two regional franchise associations, the European Franchise Federation and our own region, the Asia Pacific Franchise Confederation of which FANZ was a founding member. The work of the Council is carried out by the various Secretariats that are filled by those national associations with both the time and resources

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to fulfil them and is coordinated by the General Secretariat, a role that FANZ is now in its third elected term of two years.

Its most recent biannual meeting was held in Bologna at the end of April and was attended by nearly 70 senior people representing the franchising sector from around the world.

The exchanges of information by member associations are the key functions of the two day meetings and focus firstly, on updates of the economic and legislative issues facing member countries’ franchising sectors and secondly, on the ways in which associations are finding to better serve their memberships.

If you are considering exporting your system to any of the WFC member countries, the FANZ office has resource material and contact details that you can use as part of your due diligence. Some of the highlights from this meeting showed that franchising in India had shown a growth rate of 30 per cent over the last year, Russia and Argentina considered themselves to have great opportunities as a result of the current low cost of entry. The Philippines are still showing solid growth and their 2016 international franchise fair will be their largest ever. Malaysia showed steady franchising growth under a regulated environment that clearly defined the separation between a franchisor and a franchisee. If the Middle East is of interest to you, the United Arab Emirates is in the process of forming a national franchise association, which should become a WFC member by the end of this year.

There are two major issues that are concerning several countries and they are the move by some governments to interfere with the accepted separation between franchisor and franchisee businesses by holding them jointly responsible for franchisees’ employment issues and, coupled with this, the development of trade union collective bargaining for all franchisees’ employees within the system. As

“If you are considering exporting your system to any of the WFC member countries, the FANZ office has resource material and contact details that you can use as part of your due diligence.”

a response to this, the WFC is setting up a collaborative network with resource material on lobbying being used by associations currently affected, so that others with this legislation possibly being considered may use it.

The next meeting of the WFC will be in Jakarta in November. This will coincide

with the Indonesian Franchise Conference and Expo, so attendance would be a good opportunity for anyone considering exporting to this region. Further information on stand space and special pricing for FANZ members will be available soon. www.franchiseassociation.org.nz

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pr o fi l e : ay er s r o c k r eso rt

let there be light

Ayers Rock Resort is hosting its most ambitious event, Field of Light, adding extra sparkle to any event.

Delegates can delve into the experiential artwork in a number of different ways with a special Field of Light sunrise experience.

Hot tea, coffee and pastries is available on arrival at an exclusive dune top, followed by a walk-through the Field of Light as a guide provides insights and background to the installation. After sunrise, delegates are invited to an outdoor dining site adjacent to the Field of Light to extend their sunrise experience and choose from either a light breakfast of bacon and eggs or a freshly cooked buffet breakfast.

In addition to Field of Light, delegates can enjoy other unique experiences, including camel rides over the red sand dunes, Indigenous cultural experiences and guided tours around the base of Uluru.

The Uluru Meeting Place, Ayers Rock Resort’s conference centre has won two consecutive Australian Tourism Awards in the Business Events category, in recognition of its state-of-the- art facilities and range of unique dining and touring options. The conference complex itself includes two main conference spaces which can host 306 delegates and 420 delegates respectively with theatre style seating. The rooms can be sub-divided with acoustically rated walls, or opened up to become one common space for exhibitions or trade shows. A light-filled pre-function area adds more flexibility to the complex while an outdoor amphitheatre

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can host up to 350 guests. Advanced audiovisual equipment is seamlessly integrated throughout.

With easy access from all east coast capital cities, Ayers Rock Resort encompasses a diverse offering of accommodation, from 5-star Sails in the Desert through to the authentic 3.5-star Outback Pioneer Hotel.

This diverse offering ensures all conference markets are accommodated. Outside the Resort’s four hotels, lies a collection of resort and community style facilities that add depth to a delegate’s overall conference experience.

For more information contact 02 8296 8067 conferences@voyages.com.au www.ulurumeetingplace.com.au

r

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Four ways to grow your business “A growth strategy for your business starts with a review of your last three to five years. You should look at where the growth in sales has come from and where you may have lost market share.�

Peter Nicol | Director - Business Advisory | RSM Australia

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As a business owner, most would agree that the dream for your business is to one day see your hard work turn your small business into a leader in your industry.

“Just as your business changes, so too should your growth strategy, so it’s a good idea to review your plan on an ongoing basis, to strengthen what is working and reduce the effort on things that don’t.”

Expanding your business means taking on more staff, in the hope you can spend more time with your family. In most cases, your business is your retirement fund and to be comfortable at retirement means growing the business to get the best sale price.

However, a common story many can relate to is that small business owners are so busy working in the business, that any quality time to develop a growth plan is gobbled up by the time and effort it takes to complete the day-today tasks of running a business.

MARKET PENETRATION Market penetration is expanding your client or customer base with existing products and thus taking away some of the market share from your competitors. This could involve marketing and promotion on what sets you apart from your competitors or even identifying a change in demographic for your product users and market heavily to them. Advertising should be around your differentiating factors, i.e.: price, quality of product or service.

As something that often gets pushed to the side, the big-picture goal of one day retiring from a successful business, or simply spending more time at home, means that setting the time aside to develop a strategy, is one of the most important things you can do as a business owner.

One good example of this is the marketing approach used by Domino’s Pizza. They set themselves apart from other similar and older brands, such as Pizza Hut, by highlighting what made them different, such as their price, their innovative customer service and the expansive product varieties.

A growth strategy for your business starts with a review of your last three to five years.

You should look at where the growth in sales has come from and where you may have lost market share.

MARKET EXPANSION

Then review the following areas to see where growth may be possible: 1. Market penetration – Are there any existing products or services that you can grow within your existing clients or customers?

2. Market expansion – Are there any existing products or services that you can sell into new markets?

3. Product expansion – Have you considered any new products or services that you could sell to your existing clients or customers?

4. Product Diversification – Consider any new products or services that you could develop or obtain skills in to attract new clients or customers.

Looking how big business does this can provide you with some strategies and ideas as to how you can apply to your own circumstances and grow your business.

Market expansion is a high growth strategy usually adopted by a business when the sales to current customers and markets have been maximised. Strategies involve entering or creating new markets through diversification, innovation or targeted marketing and advertising.

For product sales this can mean expanding your website to include online sales to attract new customers via an additional channel, in a wider geographic region. Targeted advertising specific to a new customer demographic is another. Pepsi does this well. In order to take market share away from Coke, they targeted the under 30s age demographic and took significant market share from Coke.

PRODUCT EXPANSION Product expansion is when a business launches new or improved products to their current market. McDonald’s is one business that excels at product expansion. By listening and monitoring the changing needs of the customer, they update their product range according to trends, to remain relevant to their consumer. Their healthy eating choice range is one example when their customers

were looking for a healthier alternative of fast food. McDonald’s ‘Create Your Own Menu’ is another great current innovative promotion allowing the customer to design their own burger to their taste.

PRODUCT DIVERSIFICATION Finally, diversification. This option can be the most difficult and have the highest risks as, more often than not, it will involve additional capital resources and training of staff to succeed. As such, any changes of products or services must be researched and explored thoroughly before implementation.

Even a good amount of research and development by big companies can still fall through, as seen by the Woolworths/Masters venture. Woolworths wanted to enter the hardware sector to compete against Coles/ Wesfarmers. This venture failed because they could not compete with the Bunnings brand and loyal customer base - a very costly mistake.

Just as starting a business comes with its own risks, so too does expansion strategies. Just as your business changes, so too should your growth strategy, so it’s a good idea to review your plan on an ongoing basis, to strengthen what is working and reduce the effort on things that don’t. It’s also beneficial to get a second opinion, on the particular challenges, opportunities or ideas for your business.

Peter Nicol is a Director of the Business Advisory division of RSM Australia based in Albury. He is a reputable and dedicated business advisor, who provides his clients with considered and strategic guidance to help them achieve their financial and business aspirations.

RSM is a full service national accounting and advisory firm delivering expert corporate financial and advisory accounting services to clients across diverse industry sectors. Its unique onefirm structure means clients can more readily connect to its extensive national and international networks, expertise and industry experience. Nationally RSM has 29 offices, combined with over 90 years’ experience. Its network spans across 110 countries and comprises 730 offices.

For more information contact: 02 6057 3000 peter.nicol@rsm.com.au www.rsm.global/australia/

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h av e yo u r s ay: g r i ff i t h u n i v er s i t y

How much does it cost to franchise your business idea?

The short answer is – a lot more than you would think!

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All of the preparation work on systems, processes, documentation and trialling that go into getting a business to the stage that it can be franchised are a very big investment, both in terms of dollars and time.

Unfortunately, many people with their own business who take the plunge into a franchising future do not find this out until they are already deeply immersed in and consumed by the process.

The result is things that could have been done with pre-planning and from an informed position haven’t and therefore time, effort and most of all money is wasted in consultants fees. Professional pre-entry planning and testing can mean a brief to a legal firm, an accountant, or franchise or marketing consultant is succinct and locked down in terms of expenditure and deliverables, so that no one gets disappointed or ends up in bankruptcy.

So just how much does it actually cost to franchise? The feedback that we get from those who have been down this path is that there is likely to be very little change from $100,000 to $150,000, at an absolute minimum!

Finding a cost estimate of the initial stages of franchising is not easy and, while our ballpark $100,000-$150,000 figure is most probably conservative, it should still make any prospective franchisor stand up, take notice and ask themselves ‘do I really know how to go about this the most cost effective and efficient way?’

The right time to ask this, and find out the answer, is before you begin the process of franchising your business. That way, you are well aware of all the necessary steps and the associated costs and time before you are fully committed.

Essentially, you need to get franchise business savvy very quickly. Not necessarily implementing everything yourself, but truly being able to comprehensively understand the process and the implications of entering the business world as a franchisor.

Document also requiring the use of lawyers.

This obviously adds further to costs, especially if you need to go into re-writes and amendments producing multiple versions that will all be billable hours. After all, it’s not the lawyers fault if you’re not sure how it’s all going to work and they receive several briefs!

not well prepared and haven’t done your due diligence preparation work.

Also, it’s not just lawyers. You will probably need to use other franchise-specialist third parties such as operational and marketing franchise consultants, franchise specialist accountants and financial advisers to set up your business, and that’s before you even sell a single franchise.

It may actually lead you to a decision that franchising is not the right path for you, in which case you will have saved yourself a lot of wasted time, effort and money.

Establishing a pilot franchise operation, which can demonstrate sustainable replication before you start to engage franchise partners, is also highly recommended in proving the viability and sustainability of a franchise concept.

While this can save you money in the long run it is also a significant set-up cost to the early stages of franchising.

They are: a strong Business Plan that really maps out the growth strategy in terms of franchise and/or company owned outlets; an Operations Manual; a Head Office Operations Manual (for your business as the franchisor); a Franchise Agreement; and a Disclosure Document.

There are many things you need to understand, think about and plan for. From trademarking and protecting your IP to creating a site selection guide, franchisee recruitment strategy, brand style guides and structured marketing support, employment position descriptions for your support staff and the staff of your potential franchisees, internal communications plans - not to mention engaging auditors to report on your levies. The list goes on and on.

It is recommended that these documents are ideally prepared in the order listed above, as rushing into the Franchise Agreement before the other preceding documents are done is like building a house without any plans.

Even when you’re up and running the list continues because in business, especially a franchise business, you need to be on a path of continual improvement and innovation to be successful.

Preparing each of these documents requires a large investment in both time and cost, with the Franchise Agreement and Disclosure

So even from this basic overview, it is easy to see how it all adds up to a very substantial cost commitment quickly, especially if you’re

For example, do you know the five key documents that are required by franchisors in order to franchise their business?

Taking the time to learn more about everything that is involved with franchising before you make the leap is a sound investment in your business future, wherever it leads you.

If with some early education on board you still wish to pursue a future in franchising, you will be going in prepared, with your eyes wide open and there won’t be as many hidden surprises and shocks about just what is coming your way, and how much it will cost.

Learn more about all that is involved in becoming a franchisor by speaking with existing franchisors and franchisees. Learn what steps they recommend to make the journey easier.

Sign up for all things franchising to learn more about the sector, enrol in the free Webinars offered by Griffith University’s Asia-Pacific Centre for Franchising Excellence and the tailored eClasses that have been developed in response to this need for preentry franchisors to educate themselves and undertake as much due diligence as possible before they launch.

The ‘How to Franchise’ eClasses are a costeffective way to prepare for being a franchisor.

It’s a sound investment of $695 that will pay dividends long after they’ve been viewed. It’s available 24/7 via the website and download.

Find out more here: https://www.franchise.edu.au/home/shop/ online-short-course/how-to-franchiseeclass

Business Franchise Australia and New Zealand 25

pr o fi l e : NAT IONAL DRONES

AN AUSTRALIAN FIRST Recent advances in battery technology, coupled with the emergence of reliable and affordable RTF (ready-to-fly) systems, has seen a number of industries embrace the technology commonly known as ‘drones’.

Utilising drones, these industries can now cut costs, improve profits and save time when compared to traditional methods of capturing aerial photography and videography and conducting aerial spotting and aerial surveillance works (namely, the use of helicopters).

Furthermore, applications that simply wouldn’t have been economical to perform using a helicopter, can now be performed using an ‘unmanned aerial vehicle’ (UAV), or ‘remotely piloted aircraft system’ (RPAS) as they are becoming more widely referred to, to conduct low-noise, low-altitude, low-risk flight operations at an increasingly affordable rate.

Analysts predict that the market for drones (including services), currently valued US$9.1bn is set to grow ten-fold over the next decade. Whilst military spending accounts for a significant proportion of this, consumer and industrial markets are tipped to have decades of growth ahead of them, according to the September 8, 2015 report Drones: A Rising Market co-authored by Sean Peasgood (President & CEO) and Marcel Valentin (Vice President) of Sophic Capital.

Launching at the Sydney Franchising & Business Opportunities Expo in March this year, this Australian-first franchise system is poised to take advantage of this growth market opportunity and within just three months has franchisees located in QLD, NSW, VIC, WA & NT with

further applications under consideration.

Positioning itself as Australia’s safest, most recognised, respected, accessible and affordable professional aerial photography, aerial videography, aerial spotting and aerial surveillance service provider utilising remotely piloted aircraft systems (RPAS), National Drones offers franchisees the chance to join a multi-billion dollar growth industry.

“With hundreds of potential applications in industries such as precision agriculture, asset inspection, building and solar panel inspections, civil engineering and construction, mining, insurance assessment, emergency services, commercial photography, cinematography, media and television; opportunities exist for rural, regional and metropolitan franchisees alike,” said Kevin Scrimshaw, CEO and Chief Controller, National Drones.

With so many applications and potential uses, you might be left wondering why so few people have embraced the opportunity?

Few people realise however that in order to operate anything larger than a micro-drone, commercial operators need to hold both a UAV Controller’s Certificate and Aeronautical Radio Operator Certificate (AROC) before also applying for, and being granted an Unmanned Aerial Vehicle Operator’s Certificate (UOC), a process that can take up to a year.

Buying into a franchise system that already has a UOC means franchisees could potentially be ‘up and flying’ (literally) within a month. Furthermore, restricted operations

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such as operation of an RPA up to 25kg, permission to operate closer than 30 metres (but no less than 15 metres) from a person, night time flying (with night rating), beyond visual line of sight (BVLOS) flights and operation within controlled areas can only be conducted by controllers operating under the banner of a UOC. “National Drones’ extremely comprehensive training and induction program goes well beyond teaching franchisees how to operate a drone and helping them attain an Unmanned Aerial Vehicle Controller Certificate and Aeronautical Radio Operator Certificate,” said Brad Aylett, Director & Maintenance Controller; National Drones. “We include training on digital thermography, NDVI analysis, photogrammetry, photo and video editing software, business operating systems and much, much more,” he continued.

Whilst no particular experience is necessary prior to joining National Drones, the business should appeal to individuals who have some business and life experience, are not deterred by the need for technical learning and exams and who are comfortable dealing with business customers.

To discuss further your interest in becoming a National Drones franchisee, contact Kevin or Brad now on: 1300 SKY VIEW skyview@nationaldrones.com.au www.nationaldrones.com.au

THE SKY’S THE LIMIT

With hundreds of potential commercial applications, drones are being used to

CUT COSTS, IMPROVE PROFITS AND SAVE TIME

across a range of industries.

Commentators believe that “In just ten years’ time this AU$13bn industry is tipped to grow tenfold” creating an industry worth as much as $130 billion.

Apply now for your chance to become a part of this exciting growth-phase industry.

No prior experience is necessary, as all training is provided.

Get your career flying today!

1300 SKY VIEW www.nationaldrones.com.au

skyview@nationaldrones.com.au

FRANCHISES AVAILABLE

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THE IMPORTANCE OF DUE DILIGENCE WHEN BUYING A FRANCHISE

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would often expect to see included. Omissions of important terms can be even more important than understanding the terms that are included.

“Obviously a buyer needs to be wary of existing franchisees who are “cheerleaders” or those who hold extremely jaundiced views against the franchise system due to a dispute they may have had with a franchisor.”

Mark Sherry | Partner | Harmans Lawyers New Zealand

Every now and then a piece of research is completed which makes you stop and think. The Asia Pacific Centre for Franchising Excellence, which is based at Griffith University in Queensland, and the University of New South Wales School of Taxation and Business Law, recently published a report on how prospective business owners viewed due diligence.

due diligence investigations prior to confirming their purchase. They are required to seek professional advice, normally from a lawyer and an accountant, or specifically waive their right to do so. Small businesses that are not franchised are not covered by this protection and the study found that in the case of such businesses that many transactions proceeded without a proper due diligence exercise being undertaken.

Rather worryingly, the study found that a significant percentage of people purchasing a franchise or small business did not undertake a proper due diligence investigation before committing to their purchase. In fact, many of them admitted to not understanding the term “due diligence” at all and many others, when questioned, gave definitions of “due diligence” that were significantly off point.

Important Aspects of Due Diligence

So what is due diligence? Due diligence is the comprehensive review of a business that a potential buyer undertakes to establish its commercial prospects. It also involves the weighing up of the risks that the business faces and then making a considered opinion on whether to commit to the purchase or not.

In Australia franchise legislation is drafted to strongly encourage franchisees to complete

In New Zealand there is no franchise specific legislation that requires due diligence to be undertaken. However, franchise systems that voluntarily subscribe to the protocols produced by the Franchise Association of New Zealand do tend to have a requirement that franchisees either obtain or waive due diligence advice from lawyers and accountants.

First and foremost, when commencing a due diligence investigation on a franchise, a thorough review of the franchise agreement and the disclosure document is recommended.

It is extremely important for a franchisee to understand various matters including how the fee and payment structures work, what their obligations are under the franchise system and what restraint of trade and exit obligations they may be subject to if the franchise either expires or it is sold or otherwise terminated.

They need to know that there is an exit strategy that they can live with when the franchise does come to an end. Often this is overlooked and it can create real issues in the future.

It is often a lawyer who will look at the franchise agreement for a buyer. They will interpret particular issues and provide an explanation to the purchaser. In this regard not all lawyers are created equal, as there are often hidden issues in a franchise agreement that a lawyer inexperienced in franchise matters may not pick up. Further, in many instances it is equally important to understand what is not contained in a franchise agreement - things that an experienced franchise lawyer

From a financial perspective it is equally beneficial to include in the due diligence process an accountant experienced in understanding franchise systems. They will more easily grasp the implications of matters such as ongoing royalty payments, marketing contributions, transfer fees, and other payments that are peculiar to franchises and which need to be factored into cash flow projections and profitability analysis. In many instances buyers will go to their current accountant or lawyer rather than seeking out appropriate experts that could provide them with better advice. This can be to their detriment given that franchising has its own peculiarities.

Another aspect of due diligence that is extremely beneficial for a buyer is to make contact with franchisees that are already operating within the system. These people have already been through the process that the buyer is embarking on, and they are able to provide experienced viewpoints on how the franchise system works and how profitable it actually is. They will also have an opinion on how well the franchisor runs the system and supports the franchisees. Obviously a buyer needs to be wary of existing franchisees who are “cheerleaders” or those who hold extremely jaundiced views against the franchise system due to a dispute they may have had with a franchisor. Therefore it is important to approach a reasonable number of franchisees (if possible) to get a balanced view of how well the system really works.

An aspect of due diligence process that is often overlooked is a critical analysis of a buyer’s own suitability to become a franchisee.

Being a franchisee requires a unique balance.

On the one hand a buyer needs to have the right qualities to run a successful business, which can involve everything from managing staff, to marketing and control of finances.

Equally however, the person cannot be too entrepreneurial as they must at all times follow their obligations under the franchise system and not be seen to be doing their own thing even if they think it would improve their business or make their life easier. This can be a difficult mix to achieve for some people, but it is important to understand this balance because some people are not suited to becoming franchisees simply because they are too independent and entrepreneurial.

Where an existing business is being purchased it is very important to do a thorough review

Business Franchise Australia and New Zealand 29

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on matters affecting it. This investigation will involve matters such as a review of leases of premises, employment contracts for employees, ongoing supply contracts with major customers and suppliers, and a review of the financial accounts to assess the level of profitability and whether the price being paid is reasonable. It is also important to note that this part of the investigation can involve finding out what local authority consents may be required before a business can be operated legally.

There are many franchises that are in the food and beverage industry, and these will require food licences and liquor licences. Similarly, businesses such as hairdressers, another common type of franchise system, will often require health licences for their premises too.

Finally, when completing a due diligence investigation, it would be remiss not to review finance and working capital needs. As already mentioned, advice needs to be taken from an accountant who can assist with a review of the existing books. They will also help prepare cash flow projections for the business moving forward. If money is being borrowed for the acquisition of the franchise it is useful to know that many banks have franchise focussed teams that are able to assist with

“It is important that a purchaser does not get caught up in the emotion of acquiring a business, or alternatively that they become so cost conscious at the due diligence phase, that they do not take appropriate advice.” the financing of the purchase. Some banks have preferred franchise systems that they are willing to back because they know the system, they trust the skill of the franchisor, and they understand the profitability that an individual franchise operation can achieve. If a franchise system has a particular relationship with one or two banks it would be worth speaking with those banking teams during the due diligence period.

Summary It is important that a purchaser does not get caught up in the emotion of acquiring a business, or alternatively that they become so cost conscious at the due diligence phase, that they do not take appropriate advice.

Often the best dollar that a buyer can spend, but the most difficult message to receive, comes from the advisor who with good reason convinces a prospective purchaser not to proceed with a transaction that has potential future issues. While there is an upfront cost in going through the process, the buyer has managed to avoid buying into a problem. The money is therefore not wasted at all. When it

30 Business Franchise Australia and New Zealand

comes to acquiring a franchise it is important to remember the old adage that “business is business”. Sound and logical decisions need to be made based on proper research and advice.

If that occurs it is much more likely that any franchise acquired will end up being profitable for the buyer whilst at the same time giving them a level of enjoyment and satisfaction that they have been looking for.

Mark Sherry, LLB (Hons), BCom, is a Partner with Harmans Lawyers New Zealand. He leads the commercial and property team, specialising in franchising, hospitality, rural law, property matters and asset protection.

Harmans is a full service legal firm providing excellent service and advice, allowing Harmans to develop long-term, solid relationships with their clients.

For more information please contact Mark Sherry at: +64 3 352 2293 +64 21 524 890 mark.sherry@harmans.co.nz www.harmans.co.nz

If ov co lo pe

Fr

BUILD YOUR FUTURE WITH A RETAIL ICON

Clark Rubber, the leading national retailer of pools, foam and rubber offers everything you need to build your own business.

If you want to be part of a growing, award-winning retail network of over 60 stores, we offer a turnkey solution, business development, comprehensive training and ongoing marketing and IT support. We are looking for friendly, customer service-orientated and business-minded people who want to take their future into their own hands.

If this sounds like you, contact Dirk Heinert, phone 03 8727 9999 or email dirk.heinert@clarkrubber.com.au Franchising Hall of Fame

clarkrubber.com.au

Business Franchise Australia and New Zealand 31

fo c u s : c l a r k r u b b er

AN AUSTRALIAN RETAIL ICON “Clark Rubber franchisees enjoy the combined stock buying power that only comes from being part of a large national network of stores. A dedicated merchandise team works closely with suppliers to build product ranges across the key categories of pools, foam and rubber that best meet the needs of customers.”

The Clark Rubber story began in 1946 when two men, Charlesworth and Clark formed a partnership to establish Clark Matting and Rubber. The business grew quickly, and in 1951 was listed on the Australian Stock Exchange. In 1961, the name was changed to Clark Rubber Stores.

In 1982, Clark Rubber was bought by the Adsteam Group, which continued to operate the business until 1994. At this point, the Clark Rubber name and logo were sold to Vita

Pacific, a wholly-owned subsidiary of Pacific Dunlop, and the network of stores was closed down.

It was at this time that Chris Malcolm, a veteran of Australian retailing, stepped in.

After lengthy negotiations, Chris licensed the Clark Rubber brand from Vita Pacific.

Deciding that the franchise model was the best way to grow an already-strong brand, the first Clark Rubber store re-opened in Nunawading, Victoria in 1995.

By 1998, the 50th store had opened and Clark Rubber was once again one of the best recognised brands in Australian retail.

In 2000, Chris Malcolm bought the Clark Rubber brand from Pacific Dunlop.

The store network continued to grow, and in 2003 Clark Rubber was recognised as the Franchise Council of Australia’s Franchisor of the Year in the ‘Entry Capital Over $200,000’ category. In the same year, Chris Malcolm

32 Business Franchise Australia and New Zealand

was inducted into the Franchise Council of Australia’s ‘Hall of Fame’. Three years later, Clark Rubber was awarded the Franchise Council of Australia’s highest honour, Franchisor of the Year.

The experts in pools, foam and rubber The Clark Rubber brand is well known, its stores are bright and vibrant, and its customer base is broad. Combined with a unique mix of products across the key categories of pools, foam and rubber this means that Clark Rubber stands alone in the Australian retail market. Clark Rubber customers can choose from a range of different shaped and sized pools plus pumps, filters, chemicals and pool accessories. Pool water testing is also offered, and Clark Rubber franchisees operate a pool van from their stores, providing their customers with an onsite pool care service.

“Great service is another key differentiator, and is at the core of the Clark Rubber customer experience.

Franchisees and their teams are dedicated to helping their customers find the products that they need and the solutions to their problems.”

Clark Rubber is the largest retail supplier of cut foam in Australia, and offers an in-store foam cutting service. Rubber is also a huge part of the business and Clark Rubber carries one of Australia’s largest retail selections of rubber products.

Great service is another key differentiator, and is at the core of the Clark Rubber customer experience. Franchisees and their teams are dedicated to helping their customers find the products that they need and the solutions to their problems.

Great Products, Strong Marketing Clark Rubber franchisees enjoy the combined stock buying power that only comes from being part of a large national network of stores. A dedicated merchandise team works closely with suppliers to build product ranges across the key categories of pools, foam and rubber that best meet the needs of customers.

In addition, the merchandise team sources products, develops promotional offers and negotiates trading terms and pricing.

Marketing and advertising are key to the ongoing success of any retail business. Clark Rubber invests millions of dollars each year into customer research, brand development and national retail advertising campaigns across multiple channels to drive customer traffic into its franchisees’ stores.

The national marketing team also works closely with all Clark Rubber franchisees

to develop and execute effective local area marketing activities that support national campaigns at local store level.

National Strength, Local Support

An Ongoing Commitment Clark Rubber Franchisees benefit from a proven retail system. It not only provides franchisees with the knowledge and skills they need, but ensures they have tangible business tools to help them run a successful business.

Franchisees are supported every step of the way, whether they are taking over an existing store or starting up in a new location. The Clark Rubber support team can provide assistance in the areas of site selection, lease negotiation, store development and in-store merchandising.

While new Clark Rubber franchisees benefit from a comprehensive initial training program, ongoing training and development for both franchisees and their teams is also a core focus. Covering product, customer service, selling skills and compliance topics, training is delivered through a combination of individual, group and online programs.

Clark Rubber also provides franchisees with the IT infrastructure required to manage every aspect of their business including, stock control, rostering, point-of-sale and financial reporting. There’s also a help desk to help out with any IT and system related issues.

In addition to the extensive national support team, all Clark Rubber franchisees benefit from the ongoing relationship with a dedicated Regional Sales Manager. The Regional Sales Managers spend the majority of their time in stores, working with franchisees to implement Clark Rubber standards and provide regular feedback on all aspects of store performance. Their primary focus is to identify opportunities for franchisees to grow sales and improve profitability. Franchisees also have access to a team of qualified retail accountants, who work to ensure that stores’ administration, stock control systems and back office procedures are operating effectively and efficiently.

Join the team The Clark Rubber store network is growing, and opportunities are now available right around Australia for new franchisees to join the team. Whether you’re looking for a new challenge or you’re an experienced business owner, Clark Rubber offers everything you need to build your own business.

If you’re friendly, customer serviceorientated and business-minded, contact Clark Rubber’s Network Development Manager Dirk Heinert on 03 8727 9999

Business Franchise Australia and New Zealand 33

e x pert a dv i c e

small changes win big results in business improvement A while back when working in New Zealand I noticed a billboard saying ‘by the time you finish reading this the world

Business improvement shouldn’t be an option; it needs to be an everyday process on every level of a business.

will have changed’. I like that because it’s true. The world

The challenge though is two-fold.

is changing and so, no matter how successful a franchise

Firstly, that there is a myth in the world that to grow and be successful you need to come up with the next big innovation or quantum leap. That to outpace your competition and increase profits you need to reinvent your system and what it is you do. That business improvement equates to big explosive innovations. That’s not actually true.

business might be it still needs to constantly be seeking ways to improve.

34 Business Franchise Australia and New Zealand

EĂƚŝŽŶĂů &ƌĂŶĐŚŝƐĞ /ŶƐƵƌĂŶĐĞ ƌŽŬĞƌƐ WƚLJ >ƚĚ ŝƐ ĂŶ ĂƵƚŚŽƌŝƐĞĚ ƌĞƉƌĞƐĞŶƚĂƚŝǀĞ ; ZE ϰϰϱϭϲϴͿ ŽĨ DŽƌƌŝƐ 'ƌŽƵƉ /ŶǀĞƐƚŵĞŶƚƐ WƚLJ >ƚĚ ; &^>E ϮϰϱϯϳϰͿ

Business Franchise Australia and New Zealand 35

e x pert a dv i c e

Business improvement is a ‘Game of Inches’, where small changes make big happen. It’s having a constant hankering for implementing everyday innovation and improvement. It’s about consistently finding ways to improve everything you do and having a process to do it every day.

Over the past few years I’ve had the opportunity of interviewing over eighty successful business entrepreneurs and leaders from many different industries, and this obsession for constant improvement appears again and again. It’s a common trait of successful businesses and so shifting your mindset from seeing business improvement as singular, big changes to one of everyday, small changes you open the door to a myriad of improvements and opportunities for growth.

The other challenge is enabling your team to take ownership of constant improvement on a daily basis as well. Let’s face it most people in your business are simply trying to keep up with their own workload and their own tasks on a day-to-day basis that they simply don’t have the time or inclination to focus on finding innovative ways to do things better.

And yet it is our people, those who are on the front line serving customers, suppliers, partners and stakeholders who are in the best position to see where improvements could be made and how they could be made.

What if then, you encourage your people to find ways of improving just their part of the business, no matter how big or how small that improvement may be? Imagine the difference that would make to the business as a whole.

You’re not asking them to change the system or recreate the process, you’re just asking them to improve how it’s how done and how it’s delivered.

This requires you to give people permission to seek ways that improve their world and more importantly act on those ideas. If they don’t feel they have your permission to do so, they won’t.

It also requires that you have a process in place that is easy and accessible for everyone to follow and tap into. Interestingly in a survey we conducted, 95 per cent of participants from a range of businesses and industries said they actively sought to improve their business and profit, and yet almost half of them (46 per cent) admitted to not having a process in place to do so.

“You need to be able to measure if an improvement is or isn’t working. Not just when it’s completed but for every step of the way.”

Nigel Collin | Author, Professional Speaker & Founder game of inches

1

Find the gap:

The challenge for many franchises in regards to improvement is that they become idea hunters instead of gap hunters. Gaps are problems or areas in your market or business that if addressed or improved create viable outcomes and move your business forward. I’m all for innovative ideas, but if an idea doesn’t solve a problem or exploit an opportunity then it’s not a useful, relevant or viable one. The world is full of ideas that don’t solve problems or exploit opportunities, so focus on finding gaps within your business and your market and then find the ideas to address those gaps. Which is why enabling your people to find ways of improving their part of the business is so important.

2

Take Action:

The business world is full of ideas that are never implemented so taking action is vital.

Which is why finding gaps is so important because it keeps ideas purposeful. If you don’t allow people to act on their ideas nothing will ever get done. By focusing on making small changes and small improvements if those changes and improvements don’t work then they don’t work on a small scale. Which of course brings up another very important point, we learn from mistakes and the truth is if you are not making mistakes you are not doing anything. The good news is that, in many ways, the ‘Game of Inches’ mitigates risk because it’s not about reinventing the entire system at once.

3

Test and Measure:

action you have taken is working? The answer lies in testing everything every step of the way. You need to set in place expectations or benchmarks of what you think or know the outcome should be. You need to be able to measure if an improvement is or isn’t working.

Not just when it’s completed but for every step of the way.

“

4

Delete or Improve:

Let’s be honest, if the improvement you put in place isn’t measuring up or isn’t doing what you expected it to, you need to let it go and find another one. You need to brave enough to kill an idea if it isn’t delivering.

And if your improvement isn’t working then you need to improve it and make it better otherwise complacency sets in.

Business improvement is not a once off event. It is a ‘Game of Inches’ where you move ahead, systemically every day. It’s giving yourself and your team permission to find gaps, take action, measure if things are working and then either deleting the idea or improving. It’s a consistent process and one that needs to be achievable for everyone on every level of your business.

Nigel Collin is an author, professional speaker, and founder of Game of Inches, specialising in a process for sustainable business growth by making small consistent changes.

The latest book Game of Inches is available through all good booksellers.

Details at www.gameofinches.com.au

The previous step of taking action raises the question of how will you know if the

One of the things that stands out from interviewing many successful people and businesses is that patterns appear in what they do and as a result there is a definite process they follow to consistently improve their businesses. There are four key actions involved:

36 Business Franchise Australia and New Zealand

ART

Own a Slice of La Porchetta!

“

“

La Porchetta’s not run like a corporation, but like a family business and you really feel you are part of the group.

Vito Ramondetta Franchisee

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part of serving our guests quality Italian food, to order, using fresh ingredients.

We are looking for passionate food lovers with a strong work ethic and drive to join our family.

You bring the drive and commitment and La Porchetta will provide the proven systems, training and support to achieve success.

WHY LA PORCHETTA? t t t t t t

A proven profitable operation.

We are a much loved and recognisable national brand.

We have strong local area marketing support and advice.

Be part our dynamic and engaged family of restaurants that love people.

Join our team of restaurant owners who love getting together and share ideas.

We offer a flat fee structure that allows you to build your business faster.

Minimum Investment: Dependent on Site Conditions $300k+

Opportunities now available Australia-wide in key metropolitan and regional areas.

Visit: http://www.laporchetta.com.au/franchising email: franchising@laporchetta.com.au OR call (03) 9460 6700.

Enquire Now Follow us on Social Media

/LaPorchetta /LaPorchettaOfficial /LaPorchettaChefsTV ART-LPS001-Franchise Business Mag-17092015_v6.indd 1

Download our New iPhone App or Android App

www.laporchetta.com Business Franchise Australia and New Zealand 37 30/05/2016 3:36:23 PM

Don’t miss an issue

Get the App

www.businessfranchiseaustralia.com.au

VOL 10 ISSUE 06 sept/oct 2016

KICK BACK & ENJOY LIFE

with groutpro

Spring

is in the air

spring clean your way to success

40 Business Franchise Australia and New Zealand

Contents

50

On the Cover Image: Grout-Pro Australia

44 Cover story: Grout-Pro Australia

Kick Back & Enjoy Life

54

46 Feature: Spring is in the air 50 Expert advice: Tania Allen, Vision Alliance

Spring Clean Your Way to Success

40 Flower Power Professional Garden Care 42 What’s New! Feature news 53 Rent with Style

62

54 Franchisor in Depth: Jim’s Building Maintenance 58 Expert Advice: Emily Manley, HR Central

Spring Clean your HR

61 Clean Green Strata 62 Profile: OZ Bin Cleaning 64 Expert Advice: Bob Beaumont, Beaumont Tiles

Bob’s Business Tips for Potential Franchisees

66 Franchisor in Depth: V.I.P. Home Services Fencing & Home Maintenance

A regular of Business Franchise Magazine, our special supplement in franchising showcases a different industry each issue To share your specific expert industry advice or to feature your franchise in the next issue, please contact: Kathleen Lennox, Sales & Marketing Manager Phone: 03 9787 8077 Email: kathleen@cgbpublishing.com.au

66

what’snew!

Swimart splashes out at awards ceremony presentations. Rugby league legend Wayne Pearce also presented an enlightening personal development course which was very well received.

Big category Australasian winners at the 2016 Swimart Awards included Swimart Charmhaven on the NSW Central Coast, which picked up the Australasian Franchisee of the Year for the second year running; Swimart Cleveland in QLD, which was named Marketer of the Year; Swimart Rockhampton – Retailer of the Year; Swimart Brighton in Victoria for Best Sales Growth of the Year; and Swimart Pakuranga in New Zealand, which took out the award for Best Presented Business.

At the 2016 Swimart Awards, held in Cairns, Swimart’s ambassador, Olympic swimmer Susie O’Neill (aka Madam Butterfly), was on hand to congratulate the top performers at the black tie event held at the Shangri-La Hotel in Cairns.

“These awards recognise franchisees who have really proven their mettle across business and customer service parameters,” explains Chris Fitzmaurice, Swimart Australasian manager.

“Winning an award is a pinnacle achievement and it’s testament to the work that our franchisees put in during the year.”

Besides securing the top award of Australasian Franchisee of the Year (for the second year in a row), Swimart Charmhaven also won NSW/ ACT Best Presented Business, NSW/ACT Best Sales Growth Franchise and NSW/ACT Franchisee of the Year.

Thirty-three awards were presented to Swimart franchisees from across Australia and New Zealand. The awards night concluded a week-long conference, which covered all aspects of the business, from marketing, sales, customer service tips and hints, workshops, a trade show to supplier education

Andrew Morton, co-owner of the Swimart Charmhaven store, says that they do lots of smalls things well, so that the sum of the whole part adds up to more. “A key to our success is our fantastic, long serving staff who we trust to do their best for the business and for our customers,” says Andrew.

Innovation Meets Opportunity at NFC16 Founder and Chairman of V.I.P. Home Services, Bill Vis is one of the speakers at this years’ National Franchise Convention.

Bill Vis began the company from humble beginnings in 1972 when he mowed lawns as a secondary income.

In 1979, V.I.P. was the first to franchise in home services and today V.I.P. is one of the largest and longest running franchises, with over 1100 franchisees working in lawns and garden maintenance and home and commercial cleaning across Australia and New Zealand.

Recognised for his work in introducing franchising to the home service industry, Bill was inducted into the Franchise Council of Australia Hall of Fame in 2003.

42 Business Franchise Australia and New Zealand

The 2016 National Franchise Convention (NFC16) will be the meeting place for inspiration, motivation and thought leadership on all things franchising. The NFC is the largest event of its kind in Australia, bringing together franchisors and their executive teams, along with suppliers and experts in the sector.

Join hundreds of Australian franchisees and franchisors at the National Convention Centre, Canberra, 9-11 October. Don’t miss your chance to celebrate the successes of the industry’s brightest stars of 2016 at the MYOB FCA Excellence in Franchising Awards Gala Dinner, the networking event of 2016.

To find out more about the NFC16 program and to register visit www.nationalfranchiseconvention.org.au now.

Canberra Retail Institution Announces Franchising Plans After 38 years of helping customers bring authentic Italian flair to their homes, Cirillo Lighting and Ceramics has announced plans to franchise.

Unlike its competitors Cirillo Lighting and Ceramics is a one-stop shop for people wanting to build or renovate their home. “Our model combines tiles, lighting, bathroom ware, kitchen appliances, tap ware, door furniture and interior design services for a range of budgets,” says Managing Director, Joe Cirillo. “It is this diversified and exclusive product offering that provides franchisees with a business model capable of maximising their return on investment and building capital for themselves and their families.

“Franchising is the next organic step for us,” Joe continues. “The Canberra business is a gem, but with the city’s population under 400,000, further expansion in the ACT is difficult. Additionally, there is a clear gap in the market in other states, as no one is offering a boutique one-stop shop solution. Franchising the business means homeowners in other states can benefit from our model.

“Franchising allows us to partner with genuine business people who share our drive and passion, and who want to establish an outlet in a location that is convenient for them.”

Joe says that, unlike Cirillo’s competition, franchisees are not limited to retail only.

“Our model encourages franchisees to access the B2B market by working with developers,

builders, architects and interior designers,” he says.

Cirillo Lighting and Ceramics has been a family business for three generations, and reflecting and protecting the brand has been central to creating the franchise package.

“We have spent the last two and a half years

perfecting our model,” says Joe. “Initially we put ourselves in the position of prospective franchisees and we have created a financially sound offering with an attractive payback return period. And because the branding of the business is our priceless family name, we will always do everything we can to support the efforts of our franchisees.”

expo Connects more people than ever before Famed for making dreams come true since 1987, the Franchising & Business Opportunities Expo connected more people with successful business ideas this year, with a new show in Perth and more visitors and exhibitors at the shows in Sydney, Brisbane and Melbourne.

Fiona Stacey says what stood out for her over the four shows this year from a visitor’s point of view were the quality and range of exhibitors; the number of well-informed and business-ready visitors; and the inspiring and informative seminars presented in each city, including seminars from Poolwerx CEO John O’Brien, and a special guest presentation from

HydroKleen’s Sharon Jurd at Brisbane “Each city hosted an Expo that showcased thriving Australian and international companies, all eager to share their success with potential investors and franchisees, or to assist and advise them in their journey,” she says.

“The shows proved once again that the Franchising and Business Opportunities Expo is the best place to take the first steps towards being your own boss, or growing your business,” says Stacey. “It’s also an event where the industry comes together to educate, inform and network – the place where you can really turn your ambition into action.

“We are now getting ready for another

exciting series of shows in 2017, kicking off in Sydney in March with a return to Darling Harbour. It’s time to start planning to turn your dreams into reality!”

Diary Dates for Franchising & Business Opportunities Expo: Sydney: 24-26 March 2017 at ICC, Darling Harbour Perth: 7 May 2017 at Crown Perth Brisbane: 22-23 July 2017 at Brisbane Convention & Exhibition Centre Melbourne: 25-27 August 2017 at Melbourne Exhibition Centre

Business Franchise Australia and New Zealand 43

FE ATUR E : spr i ng cl e a n you r h o m e a n d busi n ess

c ov er sto ry: g r o u t pr o

KICK BACK & ENJOY LIFE “Franchisees can choose the hours they wish to work a week! GroutPro franchisees derive the majority of their income from labour, meaning the more you work, the more you earn!”

• Silicone Seal Replacement • Glass Restoration & Protection • Epoxy Grouting.

Do you want to earn great money and have a lifestyle you’ve only dreamed of until now? If so, look no further than GroutPro. A GroutPro franchise offers freedom – freedom from working for somebody else by becoming your own boss and also freedom to spend quality time with your loved ones, doing the things that you love.

BRAND PASSION Owner Geoff Biddle had been working overseas and looking for a business to buy when he first became aware of GroutPro. Returning to Australia and after completing the build of their new home, Geoff’s wife Kath noticed the grout in their living area was starting to look grubby, after just a short space of time. Asking their builder how to remedy it and not receiving any assistance, Geoff and Kath started to look at the different options available to resolve the issue and came across GroutPro. Although originally brought into Australia from New Zealand in 2009, it wasn’t trading well under its original format and

Geoff, seeing that the business was for sale, recognised the huge potential within the system.

Purchasing GroutPro in 2012, and passionate about the brand and the business, Geoff and his team have grown the franchise network to 55, across all states and territories except Tasmania with four more scheduled to complete their training in October.

CUSTOMER SATISFACTION GUARANTEED GroutPro are specialists, not generalists!

Focusing only on tile and grout repair and restoration, GroutPro has the expertise to produce amazing results, without having to rely on other trades. They will take care of your problem from start to finish!

Services offered include: • Tile & Grout Cleaning and Re-Grouting • Tile, Grout & Stone sealing • Slippery Floor Treatment • Bathroom & Kitchen makeovers • Terracotta & Slate Sealing • Grout Colour Sealing – with 89 colours available • Damaged Tile Repairs

44 Business Franchise Australia and New Zealand

Customers choose GroutPro as they have the best range of grout and tile repair services anywhere, making old tiles look like new.

National Franchise Manager Delena Farmer says wherever there are tiles; there is work for a GroutPro franchisee.

“Our generous GroutPro franchise territories have a minimum of 20,000 buildings, made up of homes and businesses.

“We have estimated that franchisees would need to be working over ten years, at 50 hours a week to service the territory, and that isn’t taking into account the new builds and refurbishments within the area or any repeat business.”

Franchisees can choose the hours they wish to work a week! GroutPro franchisees derive the majority of their income from labour, meaning the more you work, the more you earn! However for some franchisees, owning a GroutPro franchise is not about the money, it’s about the lifestyle and freedom that it offers!

“Franchisees make their own bookings so can work around their home life or any other commitments. Need freedom to take the kids to school or footy practice? GroutPro allows you to schedule work around them and gives you the flexibility you’re looking for. We don’t interfere with your day to day schedule,” says Delena.

After completing a small amount of pre-course preparation, new franchisees attend initial training which consists of five intensive days within the dedicated training facility on the Gold Coast, Queensland.

Theory and practical training is completed within a purpose built training centre with simulated bathrooms with large tiled areas. Training covers every service that a franchisee offers within their territory while the theory and practical classroom based modules include operations, service procedures, sales and marketing, IT, administration. Upon completion of training within the class room environment, franchisees are then provided with home study course modules to further enhance the initial training.

GroutPro are seeking franchisees who are excited about running their own business; with the support of a national franchise system behind them.

No previous business or trade experience is required although franchisees must possess a desire to succeed and have great people skills, able to converse with residential customers including families, the affluent, the retired and elderly, property managers, builders, and interior decorators, as well as a wide range of commercial businesses, retail etc. The GroutPro system is designed to give everyday people the necessary skills to run a highly successful business.

THE WHOLE PACKAGE

“GroutPro are seeking franchisees who are excited about running their own business; with the support of a national franchise system behind the.”

Colourseal, Shower glass restoration and sealing products plus GroutPro Tile AntiSlip Treatment.

Unlike many other service industry franchises, GroutPro provides everything you need to get started, all for one price, with no hidden extras. There is a fixed fee structure, which means that no percentage on income is charged. This means that the harder you work and the more you earn, GroutPro doesn’t earn any extra money, it’s all yours!

Alongside this you are also provided with:

For the very low entry cost of just $39,950 plus GST, franchisees receive a comprehensive tool package consisting of a wide variety of trade quality hand tools, specialist imported tile and grout restoration tools, commercial quality wet and dry vacuum and high pressure tile and grout turbo cleaning tools, water injection and extraction, specialised powered grout removal tool, tool chest and sales kit.

• Online computer based Customer Management System;

GroutPro also provide you with enough products to generate sufficient income to earn your entire franchise purchase price back, including Tile & Grout specialised cleaners, tile and grout clear sealers, the exclusive GroutPro Professional Grout

• National Marketing campaign including television segments and brand advertising; • Branded Business Cards, Quote and Invoice Books; • National call centre support providing leads via SMS and email; • Printed Full Colour Brochures and Flyers;

• Online 24 hour sales and support systems;

benchmark and get advice on their quotes, and technical hints and tips amongst many other things. This enables the highly experienced existing network of franchisees to offer new franchisees support and encouragement as they start their franchising journey.

Franchisees get together at least once a year at the annual conference, this year in Parramatta NSW. Training on new products, equipment and techniques that have appeared over the previous 12 month period is given along with new and exciting marketing opportunities and initiatives.

• A launch marketing campaign, worked on within the initial training course – to get you up and running as quickly as possible.

If you’re looking for a rewarding business that gives you the lifestyle you are looking for along with job satisfaction - knowing that, at the end of the day you’ve done a fantastic job and made a big difference to your customer’s homes and businesses then contact National Franchise Manager Delena Farmer now for more information on:

In addition to support from Head Office, franchisees make use of an online forum to share their before and after photos,

0466 638 566 or 07 5515 0118 delena.f@groutpro.com.au www.groutpro.com.au

• A manual of approved and personalised local area marketing material at your disposal; • Uniforms, Dress Shirts and Work Shirts; and

Business Franchise Australia and New Zealand 45

FE ATUR E : spring clean your ho m e and business

STRUCTURED TRAINING

FEATURE : spr i ng cl e a n you r h o m e a n d busi n ess

46 Business Franchise Australia and New Zealand

Owning your own home or business is part of the big Australian dream. We aspire to it, plan for it and save for it. Then, once we have achieved it, we take a great amount of pride, and spend a significant amount of money, on cleaning, maintaining and improving our most prized possession.

Whether it is cleaning, maintenance, putting in a new pool, trimming the lawn, or even fixing the cracks in the garden path – our homes and businesses are in constant need of attention. Australia’s love of beautiful homes and gardens mean big business. Luckily, for the home and business owner and the vast number of franchises that service these, we often turn to professionals to help us maintain our properties.

“Australians have always been passionate about home renovation and improvements, but even the do-ityourself renovators often require the assistance of professional experts.”

Brands you know and trust As the building, cleaning and landscape jobs required usually take place on our property and in our home, we want someone we know and can trust. A franchisee who lives locally and works for a well-respected brand appeals to us. We know the name of the franchise,

it has most likely been recommended by a neighbour or friend, and once we take the first step and call the local franchisee to install our kerbs or repair our roof, chances are we put their business card on our fridge and call them every time we have a similar project or repair. This is assuming they deliver a high quality product with the best customer service.

The domestic and commercial building, maintenance, cleaning and landscape industry has adapted to consumer demand.

People are busier today than ever before.

They have less time for maintenance and small projects around the home or workplace. It is easier for people to contract out the jobs to capable businesses than spend the time and money trying to do it themselves. This has resulted in a growth market for small business owners, including franchisees, to step in and complete these tasks once done by homeowners and business owners themselves.

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Spring is in the air

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“The domestic and commercial building, maintenance, cleaning and landscape industry has adapted to consumer demand. People are busier today than ever before. They have less time for maintenance and small projects around the home or workplace.”

With so much money being spent on property renovation and maintenance, as well as cleaning, gardening and landscaping, the franchises that offer these services are thriving. If working with your hands appeals to you and you have background in building, construction, gardening or other trade related skills, or you have just decided it is time for a change, the opportunities available in this sector of franchising are nearly limitless.

There is a franchise system to cover nearly every area of the building, cleaning and landscape industry. Specific franchise systems include, but are certainly not limited to, kerb installation, building maintenance and safety, home waterproofing, shed construction, pavement crack repair, antenna installation, mowing, fencing, roofing and landscape maintenance.

Add to this the professional services of mortgage brokers, real estate agents and property inspectors and there is certainly a wide market appeal.

Following is a snapshot of a few of the franchise systems working within these industries who feature in this issue of Business Franchise magazine:

Chem-Dry Australia Chem-Dry is the world’s largest carpet cleaning franchise, and has been helping Australian’s realise their dream of business ownership since 1986. Their unique,

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Clean Green Strata Why Clean Green Strata? Simple. They supply the customers from the first minute you start; you earn a guaranteed income with work scheduled year round to suit your situation; you work flexible hours to suit your life; no weekend or night work so more time with the family; fully supported by energetic, experienced management team in a recession proof industry.

Flower Power Flower Power Garden Care Franchisees enjoy a unique edge in the gardening services sector. They are backed by Australia’s largest Garden Centre chain and service the enquiries generated every day from their Garden Centres across Sydney. The brand constantly attracts quality referrals from clients who want more than just mowing, Asking for scheduled garden maintenance, clean-ups, makeovers, turfing, pest and disease management, hedging, pruning, planting, irrigation and mowing - a complete service, not just a mowing service.

GroutPro GroutPro specialises in the after-market care of tiles and grout to homeowners and businesses. Offering a range of professional services from stain protection of new tile and grout installations to their flagship grout ‘colourseal’ application which rejuvenates and recolours old grout saving customers time and money without having to re-tile.

Specialists use GroutPro’s own branded range of professional quality products including cleaners, sealers, tile Anti-Slip treatments and shower glass restoration and sealer coatings.

Jim’s Building Maintenance Jim’s Building Maintenance, part of the Jim’s Franchising Group, are looking for persons with trade experience to join their team. If you are motivated and want to success, strive to grow or have your own business and work the hours that suit you then Jim’s Building Maintenance is for you, with both Regional Franchisor and Franchisee territories available.

Oz Bin Cleaning OZ Bin Cleaning is Australia’s largest and fastest growing bin cleaning business. Since cleaning their first bin in October 2001, OZ has revolutionised the bin cleaning market.

OZ commenced franchising in 2005 and has

“A steady rise in home-building approvals, has led to increased building activity, and outstanding opportunities for construction and design companies to take on franchise partners.” a simple proven business model and unique mobile bin cleaning units built locally that clean all sizes of bins. The business is easy to operate, mobile, requires low overheads, with ongoing repeat income and most areas have an existing client base to get you started.

Poolwerx Poolwerx are the leading global after-market swimming pool retailer and service company.

Their history of innovation is multi-awarded in franchising and the industry. With proven systems, industry best buying power and proved systems and support.

Rent with Style

Australians have always been passionate about home renovation and improvements, but even the do-it-yourself renovators often require the assistance of professional experts.

Recent Australian Bureau of Statistic figures show the trend in home renovations is increasing and that the sector is currently valued at around $550 million.

The cleaning services industry expects an increase of 2.2 per cent for the year with expected projections of $4.3 billion, according to IBISWorld

Building towards a brighter future

Rent with Style is a proven rental business supplying affordable home appliances, furniture and electronics items. It is easy and very affordable to start your own Rent with Style franchise business. All you need is a phone, computer and vehicle branded to your business and you are up and running.

Grab your own territory and start servicing clients immediately, you will be helping clients get access to house hold items and technology using a proven rental business model.

One of the biggest appeals toward this type of franchise for many new and potential franchisees is the fact that you get to enjoy the flexibility of making your own hours and you spend a great deal of your time outdoors.

V.I.P. Home Services Fencing & Home Maintenance

In buying a franchise, the difficult side of establishing the business and developing operational procedures has already been done for you.

V.I.P. Home Services – Fencing and Home Maintenance is a newly launched division that is part of the iconic V.I.P. Home Services group. A unique opportunity with affordable franchise Opportunities NOW availablein Melbourne and Victoria in Fencing or Home Maintenance. Support includes initial training; ongoing coaching and mentoring; comprehensive Cloud based IT systems; national and local marketing and much, much more.

Growth sectors The $3.5 billion building industry is one that is leading the way. A steady rise in home-building approvals, has led to increased building activity, and outstanding opportunities for construction and design companies to take on franchise partners.

The market for home improvements in Australia is also big business. Many of us are feeling the pinch of rising costs of living coupled with uncertainty within the real estate market, and are choosing to renovate rather than move.

Although there is the administration side of things, bills to be paid, marketing strategies to implement and business plans to be reviewed, the majority of your time will be spent on location, helping people to enhance and maintain their homes and their property.

This allows you to get straight to work finding your customers and then delivering top quality products and excellent customer service.

This allows you to choose the particular franchise system that most aligns with your passions, knowing that the demand for your product exists and the tools necessary to find, generate and keep your customers are already in place.

So in considering a career in the building, cleaning and landscape sector of franchising... remember it is just as important to build relationships, build trust with your customers and build your business with the assistance of the franchisor.

Franchising is not a guaranteed path to success, but it is however a solid formula, based upon tried and tested systems, that can pave the way for the right franchisee to achieve success.

Business Franchise Australia and New Zealand 49

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hot-carbonated water extraction method, combined with best in-class products and services, and unparalleled training and support, make it impossible to find a better cleaning franchise opportunity.

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Spring Clean Your Way to Success

“If you do what you’ve always done. You will get what you’ve always gotten.”

We’ve heard Tony Robbins say it, and many others before him including Mark Twain, Henry Ford and Albert Einstein.

In fact if you were at one of my events earlier this year you would have heard me saying it to a full house of business owners. Saying the words and even hearing or reading the words are one thing, but what do they actually mean and how can you change things up a bit if you’re not happy with your current results or you would like to shake things up, drive your business forward and get the results you deserve.

As human beings, we are creatures of habit and unless we make a continual conscious decision to do things differently and make a commitment to taking consistent actions towards what it is we want, it’s no wonder

many business owners become stuck, are working harder than ever before and are frustrated with slow or no real progress.

spirit. The challenge is not many have made a commitment to actually doing it and sticking to it.

Every year just before Spring hits, many of us find the urge to purge. Known as spring cleaning, it’s about clearing out the old to make way for the new. We all know how good it feels to spring clean our home, but when it comes to our business or our personal life, it’s not something that really takes priority. We all know the benefits of spring cleaning and the spiritual gurus and feng shui experts insist we would all be far better off if we put ourselves first, cleared, rested and restored our mind, body and

This new financial year I made the decision to do things a little differently. First I was to start the new financial year off with a welldeserved holiday. Alone. Yes that’s right. The purpose was to completely “spring clean” my mind and restore and recharge my batteries.

Whilst many a business owner was frantic, worrying about financial year end and roll over into the new financial year, I was walking along the coastline of the Sunshine Coast of Australia. Reading, walking, even having cat naps. Did I do a lot of thinking?

50 Business Franchise Australia and New Zealand

Tania Allen | Founder | Vision Alliance

Time to Reset Your Mindset.

I’ve heard some people of late claiming to be business growth experts and suggesting it’s not about mindset it’s all about the model.

I have to disagree. No matter how many systems and frameworks you have in place to follow, if you don’t have the right attitude and mindset you simply won’t be putting your best foot forward every day or worse still you won’t be putting any foot forward at all. Take some time to do a quick mindset check right now.

How are you feeling right now? Are you consumed with positive or negative selftalk? Do you find yourself blaming and complaining more or are you the opposite?

Creating a new mindset for success is about creating new thoughts, habits and new behaviours. Before you can create new thoughts, habits and behaviours you must be first aware of your most dominant thoughts, habits and behaviours. Awareness gives you choice and it’s choice that empowers you to take whatever actions are needed to make long lasting change. #SuccessTip: Start being aware of your current thoughts, habits and behaviours. Be honest with yourself about the automatic negative thoughts and self-talk that are possibly holding you back. Stop telling yourself stories, that something in your life today is preventing you from achieving what you want tomorrow.

Of course I did. This week was exactly what I needed to lay some new foundations for what my team and I will be working to achieve over the coming twelve months.

Now you may not be able to take a week off right now however I would encourage you to schedule your breaks away (even if they are just short breaks) for the next 12 months and make them a priority. Make you a priority and not just your business.

Let’s explore some great practices that that can be easily integrated into your business and your life that will help you go from surviving to thriving in no time.

Rejuvenate, Regenerate, Restore.

I’m often amazed at how much “time off” successful entrepreneurs have each year. I’ve been lucky enough to spend time with many and the secret to much of their success is how much time they allocate to restoring and recharging their own batteries and spending quality time with the family. #SuccessTip: Schedule your holidays for the year first then fit your business priorities around you. You will be surprised at how much you can still achieve in the year and you get to balance it with some time off too.

It’s all in your head. Start to make new choices. Change old beliefs with new ones.

Take new consistent actions. Repeat this for a few weeks and see the change it makes.

Adopt New Daily Rituals.

Now I’m not getting all spiritual on you however maybe I need to. Studies show that if you meditate for a minimum of 30 minutes in the morning before you do anything else you will be more productive, feel more energised and have more clarity on working on purpose. If you’re like most business owners, myself included until just recently, your morning routine may start off with waking up and looking at your iPhone and checking Facebook, social media or your emails.

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“Most open their eyes and before they even get out of bed they reach for their phone.

Don’t let this be you. If you’re jumping into your inbox you’re diving into a day of other people’s agendas.”

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“Know you can achieve the business and life you want. It starts with setting your intentions, clearing out the clutter, the rubble, the toxicity and the distractions, adopting new thoughts, behaviours and actions and of course making a commitment to do whatever it takes.”

If you haven’t heard my definition before it’s worth repeating. Those who are interested will do what is convenient. Those who are committed will do whatever it takes. Which one are you? #SuccessTip: • Consume less news; • Watch less tv;

#SuccessTip: Own your morning. Don’t start in reaction. Most open their eyes and before they even get out of bed they reach for their phone. Don’t let this be you. If you’re jumping into your inbox you’re diving into a day of other people’s agendas. Decide on your morning ritual/s. It could be writing in a gratitude journal, exercising, meditating, improving your mindset, skillset or action set or whatever you choose. Just choose something that serves and support you.

Remove yourself from toxic relationships and get yourself a coach or a mentor.

The people we surround ourselves with have a dramatic influence on our success, so much so it’s absolutely necessary that you remove the toxic people from your life. Never allow bitching, moaning and groaning in your business and your life. When you close the door to the disempowering and negative stuff you will be surprised at how fast things shift for you. l also recommend you find a peer network to support you in achieving your dreams and more importantly you’ve got to have a coach or a mentor. A mentor, a coach or a friend must be someone who accepts a no excuses mentality. Someone who won’t let you be a victim, someone who holds you to a higher standard and won’t let you slip off course to achieving your dreams and goals.

Get Focused and Raise Your Ambitions.

• Stop spending so much time perusing social media; • Use social media strategically - use it to contribute and to create;

You can’t be productive unless you’re motivated and you can’t be motivated unless you raise your ambitions and unless you have a clear vision of what you want to achieve.

• Stop consuming and spending time on meaningless things that are just filling up your life and taking you away from where you want to be;

What keeps most business owners stuck and just surviving is they don’t have a strong enough and compelling enough why. Even if they do they don’t know how to attain it. So get planning, stay focused and on task and you will achieve more than you ever thought possible.

• Remember the 4D’s of effective time management:

#SuccessTip:

Know you can achieve the business and life you want. It starts with setting your intentions, clearing out the clutter, the rubble, the toxicity and the distractions, adopting new thoughts, behaviours and actions and of course making a commitment to do whatever it takes to stay on course.

Lastly, be inspired, be empowered, take action and have an awesome day.

• Wherever you’re at - don’t limit yourself where you are going or what you are wanting to achieve.

• Choose to generate the results you want in your life - no great accomplishment ever came from a small vision.

• You don’t have to start out big you just have to be big enough to start.

• You don’t have to get great to start you just have to start to be great - Zig Ziglar.

Remove the Distractions.

A mentor of mine told me to be absolutely obsessive about this. Just get rid of the distractions and all of them! Achievers remove all the blocks and the distractions and they are very focused on what it is they want. Are you interested or just committed?

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Do it | Delegate it | Decide when | Dump it • Journal, write and dream; and • Ask yourself...Who must I become to move towards where I want to be?

Tania Allen helps small business owners maximise potential. She is the founder of Vision Alliance & www.taniaallen.com. If you are interested in learning more about how you can implement these strategies into your business and fast track your success contact Tania today: 1300 76 49 20 | +61 419 481203 tania@vision-alliance.com www.visionalliance.com.au

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FRA N CHISOR I N DEPTH : J i m ’s B u i l d i n g M a i n t en a n c e

AIM HIGH WITH JIM’S BUILDING MAINTENANCE In an industry with a selection of home maintenance franchise systems on offer, what makes a Jim’s franchise different from the rest?

The Jim’s Group has helped over 3500 franchisees become successful business owners, in business for themselves but not by themselves by offering guaranteed work availability (Pf WG) and no percentage on turnover royalties – meaning that what you earn is all yours!

Jim’s Building Maintenance offers a business model to suit everybody. Franchisees work ‘on-the-tools’ and can nominate the services they wish to provide to their customers, from small repair work to major home renovations, decks, pergolas, kitchen and bathroom renovations, while Regional Franchisors focus on driving the business forward, working as mentors and business coaches for franchisees, as well as running their own franchise.

Growing the maintenance division nationwide, with Regional Franchisors across all states, Theunis’ aim is to make Jim’s Building Maintenance one of the largest divisions in Australia and become the household name for home maintenance.

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Australian Divisional Franchisor for Jim’s Building Maintenance, Theunis Terblanche joined the Jim’s Group in 2009. Working as an Electrician since 1975 and Property Developer since 1989, he had been looking for something more and after exploring the different options available, came across the Jim’s Group. Theunis’ goals include growing the maintenance division nationwide, with Regional Franchisors across all states, and to make Jim’s Building Maintenance one of the largest divisions in Australia and become the household name for property maintenance, residential and commercial alike.

SERVICES OFFERED Franchisees are in charge of the services that they offer, undertaking the work they are qualified or trained to do. Specialising in key areas, training is also available to expand the range of services offered over time.

Services undertaken can include:

Repairs and maintenance All general maintenance including running repairs, window and door replacement as well as replacing and installing new locks, brick work, laserlite replacements, plastering, patching and painting, tiling, eave repairs, shelving for garages, anti-slip flooring solutions, fly screens, PVC shades, installing floating shelves, picture hanging and much more.

Major repairs Kitchens, bathrooms, disability modifications, plastering, water damage, repair or replacements.

Carpentry Minor and major repairs to decks and pergolas including new, eave and timber repairs, door replacements and installations, DIY assemblies, skirtings and flooring.

Restorations and upgrades Refits, facelifts and makeovers.

Point of sale installations Assemble, fit or hang in multi locations.

Prepare home for sale or auction Facilitation of entire job from start to finish.

Storm damage repairs All around and inside properties.

Jim’s Building Maintenance, as well as providing maintenance services to homeowners, extend their services to commercial properties and can assist with the refit of offices or shops; working in partnership with body corporate and real estate agencies if needed.

BECOMING A FRANCHISEE Jim’s Building Maintenance is looking for tradespersons that have a positive outlook on life. As your customers are predominately homeowners, franchisees should have an easy going nature, be prompt, trustworthy, pleasant to deal with and have great verbal and written communication skills. Selfmotivated and ambitious, you must be prepared to start low and aim high.

Experience in running your own business, either building maintenance or a related trade alongside sales, marketing and customer service skills may make you an ideal candidate to join this successful Jim’s franchise.

Excellent Income Within your exclusive territory, and due to the strength and brand recognition of the Jim’s Group, franchisees can expect to be busy most of the time.

A Pay for Work Guarantee (Pf WG) of $1200 per week, including GST, is available to all new Jim’s Building Maintenance franchisees within the first 12 months. This means that should you request and not receive work to this value, your Regional Franchisor will make up the difference in work or in exchange provide for you free promotional services designed to promote and build your business.

Many franchisees earn well in excess of this Pay for Work Guarantee (Pf WG), with a competent franchisee earning in excess of $2,200 per week, excluding GST.

Franchise fees consist of a monthly base fee, plus a lead fee. The lead fee is charged once, only on each new lead requested by, and sent to you. This is a ‘user pays’ system, with those taking more leads paying higher fees. Unlike other franchise systems, Jim’s do not charge a percentage of your income or a fee on personal referrals or walk up clients – meaning the harder you work, the more money you make. The money you earn from referrals or direct sales, along with any profit on materials purchased is all yours!

Training and Support Becoming a Jim’s Building Maintenance franchisee gives you access to some of the most comprehensive training in the industry. This includes Business Planning, Sales and Marketing, Time Management, Communications, WH&S and how to successfully manage your business.

Initial franchisee training is completed at the Jim’s Group National Training Centre, located in Melbourne. This covers areas such as bookkeeping, customer service and sales, as well as learning about the Jim’s Group ethos.

Once the Jim’s classroom training is completed, franchisees are then on the road, with ongoing access to training. Through HIA or MBA membership you will have the opportunity to obtain any trade licenses by attending workshops and training classes, all designed to make you more competent and successful in the running of your business.

Jim’s Building Maintenance also has a joint venture agreement with a training college where franchisees can obtain their specific qualification through RPL and on site assessment.

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“Franchisees are in charge of the services that they offer, undertaking the work they are qualified or trained to do.”

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FRA N CHISOR I N DEPTH : J i m ’s B u i l d i n g M a i n t en a n c e This enables the Jim’s Building Maintenance franchisee to gain traction due to the existing local brand recognition; an incredible 94 per cent of the population know and trust Jim’s franchisees. In this day and age of multiple trades and services, customers like to know that they are dealing with a recognised company who offer a 100 per cent guarantee on all the work they complete.

TAKING THE NEXT STEP If becoming a franchisee or Regional Franchisor sounds of interest or you would like more information, Jim’s Building Maintenance encourages you to: • Meet and have a chat with either the Divisional Franchisor or a Regional Franchisor who looks after the region in which you live. This will allow you to discuss the different options and fee structures available.

Existing franchisees and Regional Franchisors within each state are available to offer support and provide guidance; mentoring and motivating you to become a successful business owner.

BECOMING A REGIONAL FRANCHISOR The role of a Regional Franchisor within the Jim’s Group is a crucial one. Regional Franchisors drive the growth of the business within their region, both in terms of work generation and franchise recruitment to meet the demands of customers.

Theunis says, “Regional Franchisors are the driving force of Jim’s Group – without Regional Franchisors of the highest calibre we cannot reach the levels of growth to which we are aspiring.”

Skills required to become a Regional Franchisor include a sound knowledge of the building and/or handyman industry, excellent business and communication skills and the ability to market your own business, both to generate work (if working on-thetools) and also recruit new franchisees into your area.

Jim’s Building Maintenance are looking for franchisors in most of the states to start their own regional business and get new franchisees on board, there are also existing regions available where you can just step in and earn a steady income from existing franchisees. This doesn’t stop you expanding and signing up more franchisees, we recommend that you as a franchisor grow the business bigger.

Different income streams The benefit of being a Regional Franchisor is that apart from the fee income you receive from your franchisees, currently around 80 per cent, you also have the ability to receive income from granting franchises, which is around 80 per cent of all new franchise sales.

This generates a considerable extra income stream up front, alongside the monies earned if you are operating your own Jim’s Building Maintenance franchise.

JIM’S GROUP – POWER OF THE BRAND Founded in 1989 as a part-time gardening business while Jim Penman completed his PhD in history, Jim’s Group is Australia’s largest franchise system, with over 3,500 franchisees in 42 different divisions. It also operates in New Zealand, Canada and the UK. The strength of the Jim’s Group often lends buying power for national deals. This means Jim’s Building Maintenance franchisees are able to enjoy significant savings on work vans, mobile phone deals, insurance, fuel discounts and more.

Jim’s Building Maintenance gets to leverage off the other divisions who are also out every day in customers’ homes and backyards. While each Division has a dedicated marketing team and website, all Jim’s franchisees are encouraged to crosspromote the other divisions, using local area marketing.

56 Business Franchise Australia and New Zealand

• Arrange a Trial Day. This is the best way to see what owning a Jim’s franchise is all about. You’ll work alongside another franchisee and experience a typical working day.

• Arrange an obligation free meeting. After your day in the field and you are sure you want to proceed, this is your opportunity to discuss your territory purchase in more detail and also look at the Jim’s Franchise Manual to see what is covered. This ensures you can meet with your advisors and see ‘inside’ the full Jim’s business structure.

• Discuss everything with your advisors.

The Jim’s franchise model is very successful and welcomes the scrutiny of experts. Make full use of your lawyer, accountant or business broker to read the Franchise Agreement and Disclosure Document and equally important, you should understand what you are signing up for, so do your own homework too!

• Final meeting. You will be issued with the formal set of franchise documents and once you have paid your deposit and training fee you can travel to Melbourne to commence the Jim’s Building Maintenance Induction Course and book in your launch date. Congratulations!

If you want to be your own boss, earn a good income and have the flexibility to choose the hours YOU want to work, take holidays when you want, contact Divisional Franchisor Theunis Terblanche at Jim’s Building Maintenance for more information.

131 546 theunis@jimsbuildingmaintenance.com.au www.jimsbuildingmaintenance.com.au

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SPRING CLEAN YOUR HR Spring is upon us! What better time to review your people processes? There are a myriad rules and regulations for franchisees to be aware of, especially when it comes to the hiring and managing of people.

Franchisees are often caught up in the day to day running of their businesses and dealing with immediate employee challenges and issues and it can be tempting to let things slide, but this can lead to very costly mistakes. I have always found it perplexing that businesses frequently conduct financial audits, however reviewing HR processes is often something that is pushed to the bottom of the list.

Compliance and dealing with employee issues are probably the two most challenging areas for a small business. There are numerous federal, state and local workplace laws that cover both these areas. Laws cover requirements such as how to store employee files, how to administer leave, when to pay overtime, requirements for classifying exempt and non-exempt employees, how long a meal break must be and more.

Running a business is all consuming and there are countless distractions that take your time and attention away – it’s the old adage that business owners are ‘too busy working in the business to work on the business’. It doesn’t have to be that way though. With a bit of planning and consideration, you can improve your business’s HR processes and the satisfaction of your employees – which will save you time and money in the long run.

To get you started, consider the following questions in the context of your business:

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• How do we attract people? Are our attraction strategies working (i.e. are we getting good people into the business)? If not, why not? Should we consider more innovative sourcing methods such as employee referrals, career fairs or social media?

• Do we have a thorough training and induction process? Are our employees made familiar with key policies that will protect us if we find ourselves in a precarious legal situation?

• Do we have robust contracts of employment? When were these last reviewed by an expert?

• Are we paying our employees in line with the relevant award rates? Are we across other provisions of the award such as overtime, meal and break requirements?

• Do we measure our employee’s performance and have regular and meaningful performance conversations?

FEATURE : spr i ng cl e a n you r h o m e a n d busi n ess Do our employees know what they need to do to be successful in their role?

• Do we provide employees with sufficient training and development opportunities?

• Are our employees happy and engaged when at work? Are they turning up on time, with a smile and telling their friends that it is a great place to work? If not, do we know why?

• Do we have someone to call when we have an issue we are not sure how to deal with?

If we have an employee whose conduct is inappropriate, who is not performing, or who is constantly on sick leave do we know what to do?

Your answers to the above questions will give you a feel for the current state of your HR function. With small steps and the help of experts, you can quickly improve this area. One of the most important aspects of running any sized business is developing a sound human resources strategy that works for the individual company. This helps with efficiency, morale, cost management, and the ongoing continuity of your business practices.

There are some simple ways to ensure your

“With a bit of planning and consideration, you can improve your business’s HR processes and the satisfaction of your employees – which will save you time and money in the long run.”

Emily Manley | HR Specialist | HR Central

HR function is robust and compliant: • Develop an HR manual: with a suite of comprehensive policies to ensure compliance with legislation and consistent communication about business rules and practices. This manual will become your business’s bible and a key reference document for employees when they are unsure of a business rule or practice. It also provides you with an opportunity to reinforce your expectations, values and code of conduct.

• Seek feedback from your employees: feedback from employees can give great insights into your culture and where you might be able to improve the employee experience. You can do this by

surveying your staff or conducting small focus groups to explore key areas of the employment lifecycle.

• Start reporting on key people metrics: staff turnover, time to hire, reasons for leaving – these are all very useful metrics to monitor and allow you to continuously improve.

• Engage an expert: either in-house or outsourced – to provide ongoing or ad hoc support when you need technical expertise. This will give you peace of mind that no matter what happens, you have mitigated the risk of the business being exposed in the event of a claim.

• Ensure you are familiar with the relevant award: Fair Work Australia has a plethora

Business Franchise Australia and New Zealand 59

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of resources on its website including an award finder www.fwa.com.au • Ensure your employees are trained regularly in OH&S, EEO and bullying and harassment so that they are well versed in being able to recognise inappropriate workplace behaviour and know what to do if they are on the receiving end.

• Ask a HR or legal expert to review your employment contracts and ensure they are best supporting the business. This is something that should occur with some regularity as laws and practices relating to employment change often and it is important that contracts are watertight.

The above may sound overwhelming to implement if you do not have a dedicated HR person on staff. If your business is under around 50 employees, you probably don’t need to employ an HR professional on staff.

There are other options for ensuring that your HR is managed well.

The easiest approach is to assign HR duties to a manager or someone else who manages

“Compliance and dealing with employee issues are probably the two most challenging areas for a small business. There are numerous federal, state and local workplace laws that cover both these areas.” the day-to-day operations of the business. It is important that this person attend regular HR seminars. There are a lot of free webinars and low cost local seminars that cover HR topics. Local seminars are a great way to network with people in HR — people who could be a good resource later on when you have an HR question.

you can get on with the job of growing your business.

HR consultants can also provide support to small businesses but regardless of what approach you take to cover your HR needs, including HR as part of your business strategy will ensure compliance with applicable workplace laws. It will also provide a structure for communicating and implementing good workplace practices with employees.

Emily has worked with a diverse range of organisations across a variety of industries during her 14 years of consulting in both the private and public sectors including: Foxtel, Australian Red Cross, NSW Government and Allens – a top tier Melbourne law firm. Emily holds a Bachelor of Business with majors in HRM and Marketing.

Owning or starting a new business can be exciting, but also daunting. However, it doesn’t have to be a nerve-wracking experience. Set up a healthy HR function as an essential tool in your business strategy to save you precious time and money, so

60 Business Franchise Australia and New Zealand

EMILY MANLEY is an HR Specialist with HR Central, a business that provides Human Resources services and solutions to SME’s and Franchise operations Australia-wide.

If you would like further information regarding your HR, contact: 1300 717 721 info@hrcentral.com.au www.hrcentral.com.au

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FEATURE : spr i ng cl e a n you r h o m e a n d busi n ess

pr o fi l e : oz b i n c l e a n i n g

SETTING THE STANDARD “We are committed to investing in innovations that will assist franchisees increase efficiency, service, quality and profitability.”

Founder and first Australian Master Licensee Mark Campbell, OZ Bin Cleaning

Established in 2001 by the founder and first Australian Master Licensee Mark Campbell, OZ Bin Cleaning began franchising in 2006 and has grown substantially to be Australia’s leading bin cleaning company.

Opening in the Northern Beaches in Sydney, Mark says, “We were looking for a new business venture that offered repeat income as one off sales never appealed to me and a service based business allows more scope to build long term business relationships.

“After a lot of brain storming and research, bin cleaning was the winner. Travelling to the UK to undertake research into this entrenched sector over there, I met with VIP Bin Cleaning. That’s where my relationship with VIP commenced and OZ Bin Cleaning was born. Director Mark Harvey had VIP well established as the market leader in the UK and knew the market well. I diligently worked on the Australian model

for over four years, testing and measuring every system till the model was proven and profitable and we commenced franchising in 2006.”

OZ Bin Cleaning provides onsite bin cleaning services; proudly and professionally cleaning all sizes of bins from small wheelie bins to the large metal industrial bins.

Domestic, Commercial, Industrial & Government Bin Cleaning – OZ Bin Cleaning visit sites after the bins have been emptied and clean bins on a regular basis leaving them clean, dry and smelling fresh.

The frequency is set but can be changed to suit the needs of each site. The OZ mobile bin cleaning units can be trailer based or mounted onto a Ute or small truck and are built locally to withstand the harsh Australian climate.

Gary Kellett, who along with wife Mary are the Master Licensees in Queensland, say, “Put simply individuals and businesses dislike smelly germ infested bins. We eradicate the problem by offering a unique service that not only professionally cleans bins but also captures the water used in the cleaning process, providing an environmentally friendly service. Educating

62 Business Franchise Australia and New Zealand

individuals and businesses on the harmful effects of allowing waste water from bin cleaning to enter gutters and storm water drains is ongoing – many unaware it is illegal and a finable offence. The OZ custom built bin cleaning units are completely selfcontained, and carry their own water which is recaptured and recycled within the unit.”

NATIONAL NETWORK Founder Mark and wife Penny are owner/ operators in NSW and VIC, which has nine franchises within the two states.

“There are four Master Licensees and 16 Franchises operating in Australia and large territories are available for franchisees throughout Australia,” says Mark.

Impressed with the opportunity offered, WA Master Licensees Richard and Memory Reay joined OZ Bin Cleaning after owning their own retail garden centre in South Africa for more than 30 years.

Richard says, “OZ Bin Cleaning has complete, effective and efficient systems covering every aspect of the business with comprehensive training available. The 1300 free call numbers, website bookings and enquiries are all handled by the relevant State office and passed onto the relevant franchisee. This allows the franchisee to continue working on their business with the peace of mind that all sales and enquiries are taken care of. Every State has a Master Licensee, who like myself and Memory, is on hand for advice and guidance.

Regular formal and informal get-together’s and meetings provides the OZ network opportunities to collaborate and share experiences.”

SA Master Licensees Ian and Jayne Lamb agree with Richard. “All the OZ Master Licensees are committed to strengthening the OZ brand in their States and increasing coverage to meet demand via selective Franchisee recruitment. Sales have increased exponentially over the last few years, major contracts secured and several franchisees in the group winning local awards.”

Mark finished by saying, “We are committed to investing in innovations that will assist franchisees increase efficiency, service, quality and profitability. The next 12 months will be an exciting time as we grow our franchise network.”

If you would like more information about joining this growing franchise network, contact OZ Bin Cleaning now on: 1300 65 11 65 franchise@ozbincleaning.com www.ozbincleaning.com

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CALL 1300 65 11 65 | www.ozbincleaning.com

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e x per t a dv i c e

Bob’s Business Tips for potential franchisees “It’s not just a matter of buying a franchise and expecting the money to roll in - you are starting a business.”

Bob Beaumont | Managing Director | Beaumont Tiles

Finding the right business to invest in is a challenge in itself but when it comes to making the final commitment, the more hurdles could prove the better choice.

About half the Beaumont Tiles’ 108 stores are franchises and both parties – the franchisor and the potential franchisee should undertake plenty of due diligence before joining forces.

It’s not just a matter of buying a franchise and expecting the money to roll in - you are starting a business. A franchisee should understand that the franchisor is only there to provide a brand and system - they are not there to do the work for the franchisee.

On the flip side, the great thing about a franchise is that you are buying into a proven model.

There’s a few business philosophies I’ve learned along the way that can help steer the course.

A franchisee must make money before the franchisor

through that, than the actual welfare of the franchisee.

It’s important both parties make money but it’s more important the franchisee makes money first. This means the franchisor has to have a passionate interest in the welfare – especially the financial - welfare of its franchisees. Conversely, if the franchisor looks to make money first (before the franchisee) they will not have a group for very long.

Pick a franchisor that is picky about you!

Franchisors are not in the business of selling franchisees A franchisor is in the business of a particular product or service and has to be about making their own business healthy. Their business will not work by selling more franchisees if the core product, service and business model is not strong.

If the price is high, the chances are the franchisor is high falutin’ too!

If the cost of a franchise is unreasonably high, the chances are it’s a get rich quick scheme for the franchisor. If they are desperate to sell, with low criteria for entry, then the chances are they are too interested in selling franchises, and profiting

64 Business Franchise Australia and New Zealand

If you’re asked to jump through more hurdles than you expect – for example lots of questions about finances, where the money is coming from to fund it, your experience and motivation - that’s a good thing. It means the franchisor cares. Some franchisees don’t work out - that could happen in any business situation. It’s the franchisors job to catch them before they’re accepted as franchisees.

Be a super sleuth Go and have a word to a number of other franchisees in the group - but not the ones the franchisor suggests – pick your own.

Prepare your questions beforehand. For example, how much support does the group give? What’s the mood of the group like?

Are they interested in you as a business person and not just in their own outcomes?

Are there quality inspections done on the products? What’s the training look like?

Importantly, check the financial health of the franchisor.

FE ATUR E : spr i ng cl e an you r h o m e an d busi n ess

What exactly are you getting?

You need to consider whether what they’re offering is a full system and supply chain or just an idea or product. Business is not just about the brand. The brand is just the start.

Be entrepreneurial Entrepreneurialism is not necessarily about making money. It’s about having a dream and achieving it. Money hopefully is one of the outcomes as is satisfaction. As you grow in your business, a good entrepreneur stands outside him or herself and analyses where the weaknesses lie. They surround themselves with people that are better than them. Be pragmatic in the long term – there is no room for ego.

Bob Beaumont has been at the helm of Beaumont Tiles for 38 years. His philosophy of ‘don’t think big, think huge’ has resulted in a small South Australian business growing into a multi-million dollar enterprise with 108 stores across most of Australia. Bob oversees a company owned and franchised retail model. For him, business success takes drive, vision and risk taking, innovation, uniqueness and a dash of unconventionality.

For more information contact Franchise Recruitment Manager, Marcus Allchin on: 0418 791 088 franchise@tile.com.au www.beaumont-tiles.com.au

Business Franchise Australia and New Zealand 65

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FRA N CHISOR I N DEPTH : V.I.P. H o m e S er v i c es F en c i n g & H o m e M a i n t en a n c e

V.I.P. F&HM strikes Gold - East and West!

Mark Nagyivan

Celebrating their first anniversary on 14th September V.I.P. Fencing and Home Maintenance (V.I.P. F&HM) have had an extremely busy year.

Creating a business that has a warm and friendly environment on all levels and

doesn’t take itself too seriously is nothing new for Warren Smith and Vea Johnston, the V.I.P. F&HM Australian National Franchisors who collectively have nearly 30 years of experience within the franchising industry.

Drawing upon their previous franchising experience, Warren and Vea aim to build a small team of niche operators to become the best in the industry, rather than the biggest. Warren says, “Creating something

66 Business Franchise Australia and New Zealand

new and vastly different from other offerings in the marketplace was a lot more work than originally anticipated and we officially started offering franchises and master franchises from December 1st. Although December is not traditionally a great time to start any business, we had a fantastic launch and received a very positive reaction to the franchise.�

Since December, after securing their first Regional Master Franchisee (RMF)

sale in Melbourne to Justin Williams and Mariska Pothof, V.I.P. F&HM have achieved greater than anticipated growth, with new franchisees and another RMF sale in Western Australia to Bryan and Karen Buckley.

Offering local support via ongoing regular support calls, initial onsite training, quarterly franchise owner meetings, the introduction of new products and business opportunities, local knowledge and business mentoring, a RMF is either currently operating a successful franchise business, so is “on the tools”, or has in the recent past run a successful fencing or trades business. This means that from the ground up they can give you the valuable advice and support required to make you a success!

With availability nationwide, V.I.P. F&HM offers national and local support, fantastic earning potential, work flexibility, and is affordable for people looking to take that step into becoming a business owner.

EXPERIENCE THE DIFFERENCE Partnering with V.I.P. Home Services Group, which started in 1972 when founder Bill Vis began a lawn mowing round, Warren and Vea bring a wealth of franchising experience to V.I.P. F&HM. Starting as fencing franchisees in May 2001, Warren and Vea have also been divisional franchisors and master franchisors for Fencing, Building Maintenance, Pergolas, and Painting with another franchise group.

After growing the four divisions to 43 Master Franchisors and 300 Franchise Owners, Warren and Vea decided to take a well-earned break.

Warren says, “After returning from our self-appointed break, we bought into a V.I.P. Lawns and Garden franchise. After a short time with V.I.P. and recognising the exceptional way that V.I.P. works, we then approached them to consider us starting a new division. We knew when we left our previous business that there was a heck of a lot more that could be done in order to modernise the industry and bring it into this millennia, which we were not able to do in our previous working life.

“Part of our discussions with V.I.P. Home Services were to outline our vision regarding

Walter & David Toogood

how things could and should be done better and to our utter delight they were very receptive to our ideas.”

Bryan and Karen were looking for future security and decided to start looking for a business.

Incorporating cloud technology into the everyday activities of their RMFs and franchisees has seen V.I.P. F&HM fully embrace the latest technology available, designed to reduce time on the ever consuming administration of any business.

Karen says, “The idea of buying into a franchise compared to starting our own business appealed as we liked the idea of having the support of a franchisor. We were inexperienced as we’d only ever been employees, so we looked at the different options available. We wanted flexibility and something that we could do together and after looking at the different franchise systems available, we also realised that we wanted something that would give us a great lifestyle.

“Our operational and training manuals are not only in print form but online and interactive. Using cloud technology on mobile devices, our franchisees have the information they need, all at the touch of a button.”

Utilising this technology, training is now fully managed online, which not only makes it more accurate but also creates greater consistency.

“Franchisees have their own portal, which includes appointment setting and quoting to name just a few. Using this interactive training and support system, franchisees also have their own interactive library which includes images, video clips and ‘how-to’ guides etc. If they are out on-site and require more information, they can access the library and the information is at their fingertips,” says Vea.

BECOME A BUSINESS OWNER With four tiers of income available, V.I.P. F&HM take people that have never run a business before and turns them into business owners.

Bryan and Karen Buckley became Regional Master Franchisees (RMF) in June, with no previous business experience. Both Karen – a legal secretary – and Bryan – a talented artist working as a mechanical fitter – had been working within the mining industry in Western Australia, on a fly in, fly out (FIFO) basis. After a change of circumstances,

“When joining a franchise, you are buying into a tried and tested formula, utilising the franchisor’s knowledge within your chosen industry. There are plenty of cheap franchises out there that sound too good to be true and upon deeper investigation we found that they usually are!”

Bryan and Karen are excited by the opportunity in front of them and were keen to join V.I.P. F&HM within its first year, getting in at the ground level.

Bryan says, “Warren and Vea have been a great help. The training has been exceptional and very thorough. Having a trade background, I didn’t find the practical training too hard. V.I.P. F&HM have set up a great system and that’s what gave us a lot of confidence in the system as a whole. The cloud-based accounting system takes away the pressure of day to day running of the accounts, which was initially scary to us and the advertising and marketing side of the business is all completed by V.I.P. F&HM which means we can just concentrate on growing our business.”

Surpassing their expectations, Bryan and Karen now have the flexibility they were looking for.

Business Franchise Australia and New Zealand 67

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“With availability nationwide, V.I.P. F&HM offers national and local support, fantastic earning potential, work flexibility, and is affordable for people looking to take that step into becoming a business owner.”

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FRA N CHISOR I N DEPTH : V.I.P. H o m e S er v i c es F en c i n g & H o m e M a i n t en a n c e

Karen & Bryan Buckley

“Even though the money was excellent, the FIFO lifestyle was terrible. When working FIFO it was really hard to plan anything as you’re only home for a short time; there were a lot of family and friends’ functions missed.

Joining V.I.P F&HM, now we can make plans for the future,” says Bryan.

“Anyone that has the get up and go to work hard in your own business can succeed with V.I.P.,” says Bryan. “We did a lot of research into the different franchises available but we couldn’t find anyone better than V.I.P. “That gave us a lot of confidence and after talking to them, we realised that our success is the most important thing; if we succeed, they succeed. They walk the walk and they are great fun - they treat you like family.

“We’re really excited for the future now, we can see where it’s going, and we’re getting in early on a business that’s growing fast.

Where we are now, is not where we’re going to be in 12 months’ time. We can now put our energy into our own business, and enjoy each day,” finishes Bryan.

YOU’RE NOT ALONE Having spent the last few years as an employee, V.I.P. F&HM franchisee Mark Nagyivan also had experience working

“The idea of buying into a franchise compared to starting our own business appealed as we liked the idea of having the support of a franchisor.” - Karen Buckley within the fencing industry as a small business owner and knows that running your own business can be stressful.

office training which included IT, accounts and administration, Mark then spent just over 6 weeks on site with a franchise trainer.

Wanting to be in business for himself but not by himself and looking for support, flexibility and a work/life balance, after researching the different franchise systems available, Mark decided upon V.I.P. F&HM.

“I didn’t think I would need to learn that much at the beginning due to my previous business ownership but the training I received made me realise just how much I didn’t know.

“As a standalone business owner, I found it difficult to find new customers; you put an ad in the paper and wait, hoping that someone is going to ring you. The ongoing assistance and support from a franchisor with obtaining sales leads really appealed.

When I was doing it by myself, I was also figuring it out by myself.

“I’m making a lot more money than I would working for someone else, and I can work around my children which gives me the flexibility I was looking for. If someone wanted to join, I would say jump in now and don’t waste any time,” finishes Mark.

“Working within the framework of a franchise, you have the support of people that have many years of knowledge and experience; who are working together to help you succeed.

“After speaking to Warren, I realised that they had been interviewing me, rather than the other way round. They weren’t just asking if I had the money in the bank!”

After completing just under two weeks in-

68 Business Franchise Australia and New Zealand

To join this exciting, supportive and innovative franchise opportunity as a franchisee like Mark, or if like Bryan and Karen, you would like to build a bigger business with residual income and capital growth as a Regional Master Franchisee contact Australian National Franchisor Warren Smith for more information: 13 26 13 warren.smith@vipfandhm.com.au www.vipfandhm.com.au

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e x pert a dv i c e

The Art

of Validation

70 Business Franchise Australia and New Zealand

Buying a business or franchise is usually a longterm commitment, in many cases not too different from buying a new car or even a new house.

One of the important things we do when buying a car is the all-essential ‘test drive’.

Unless we have been on the road and actually driven the vehicle for ourselves, rarely would we consider buying it. Likewise, with a house purchase rarely, if ever, would a person buy a property if they had not visited and viewed it on several occasions. They would not normally proceed unless they had employed a competent ‘home inspector’ to review and check the condition of the property. And if there is a spouse involved then almost certainly the decision-making is a joint event.

When it comes to buying a franchise, the logic and investigation process should be just as thorough - a spouse should be consulted and be part of the approval process. Franchisors as a general rule encourage potential franchisees to do as much due diligence as possible to ensure that there is a good ‘fit’ before any

“Franchisors as a general rule encourage potential franchisees to do as much due diligence as possible to ensure that there is a good ‘fit’ before any franchise award is made and a new business established.”

David Banfield | President | the interface financial group

franchise award is made and a new business established. It is fairly easy to put a franchise agreement in place, but usually much more difficult and costly to undo the process.

It’s important, therefore, to get it right the first time. Inasmuch as franchisors encourage this process, all potential franchisees should take the validation process very seriously and ensure that they do a thorough job of making the calls. In some instances, calls might be substituted for a visit. Where there is an opportunity to meet with an existing franchisee and perhaps even see their franchise in operation, then this is a situation that candidates should readily embrace.

What purpose does the validation process serve? Reviewing web sites, printed promotional material, disclosure document, etc. all have a purpose, and that is to provide the candidate with background information.

However, it must be remembered that promotional material is prepared by the company that is being promoted. It is, therefore, important to get a ‘third party’ view of the business.

The purpose of validation then is simply to grasp a firm understanding of how all of the promotional material and discussions translate into a fully functioning and profitable business. The only way that information can be gleaned is through direct contact with individuals that are fully engaged in the business on a day-to-day basis. As mentioned, if there is an opportunity to actually visit a franchise and see their operation first hand, this is a great validation exercise and one that any potential franchisee should jump at. However not all franchises are modeled around such a business model and, in many cases, a telephone ‘interview’ will be the best means of information gathering.

When conducting validation due diligence through a calling approach, there are a

“While email is a great way to reach a lot of people quite quickly, it does not replace a voice-to-voice conversation for the validation exercise.”

number of things the caller should observe.

The first is the list of questions to be asked.

Create a list in advance - make them as brief yet comprehensive as possible, and certainly do not seek out information that might be inappropriate. The best way to judge the appropriateness of the questions is for the caller to switch places with the franchisee and see how comfortable they would be answering specific questions - a position that the caller may well find themselves in, in the not too distant future.

Callers should always be consistent with their questions. In other words, have a script and stick to the script. If you ask existing franchisees the same questions and are diligent in collating their answers, then at the end of the exercise you can quickly compare the answers to the same questions to see if there is a consistent response, and if that response is what you wanted to hear.

It is always a worthwhile exercise - before you start making calls - to seek input from the franchisors as to the best time to approach their franchisees and the best method. While email is a great way to reach a lot of people quite quickly, it does not replace a voice-tovoice conversation for the validation exercise.

Email may be a good way to get a meeting set, but the substance of the discussion always needs to be person to person.

Validation is not an exercise to be taken lightly or pursued in a hurry to get it finished.

Validation is usually the end of your due diligence process, and is often the element that tells you to go ahead or pull back. Input from existing franchisees is a key component in information gathering, and needs to be undertaken systematically and thoroughly.

David Banfield is the President of The Interface Financial Group, a position that he has held for over 20 years. He has been instrumental in starting Interface as a franchise opportunity and building it to its current international status. Prior to his involvement with Interface, he worked extensively in the banking, credit and factoring financial service areas. www.interfacefinancial.com.au/franchise

Business Franchise Australia and New Zealand 71

pr o fi l e : So c ca j o e ys entertained on their big day. Two qualified and entertaining coaches travel to a venue of the customer’s choice to provide an action packed one hour party.

OVERWHELMING DEMAND Expanding due to overwhelming demand across the country, Soccajoeys are seeking franchisees in all states and territories to join the 22 franchisees currently in NSW, ACT, SA and WA. Soccajoeys are looking for energetic and driven people who are passionate about childhood development and making a difference to children’s lives.

Kick-start

your career in sport!

Soccajoeys offers a unique opportunity for franchisees to become mentors to the next generation of Australian kids, instilling in them from an early age a passion to lead healthy and active lives.

Appealing to a broad range of candidates, a Soccajoeys franchise would suit individuals, couples, those looking to return to the workforce, young parents, sports coaches or personal trainers. A background in sport or childhood development is not essential though as all training and support is provided as long as you: • Have a sense of fun;

Well known as Australia’s leading soccer program for children aged two and a half to eight years, Soccajoeys provides a well-rounded start to the physical, social and educational development of Australia’s next generation.

Created by a team of childhood development experts, Soccajoeys, in business since 2007, began franchising in 2010 and now delivers programs to over 27,000 children annually with over 300 classes in operation across the country.

Their mission is to give children the opportunity to develop skills for life through soccer. Classes foster and nurture skills for each and every child and with this as its focus, Soccajoeys provides an inclusive and dynamic environment for children to experience the joys of the world’s most popular game and develop a healthy and active lifestyle.

Operating on a four term basis each year, Soccajoeys offer multiple programs, therefore generating multiple revenue streams for franchisees:

Minis (2.5 – 3 years) – designed to give children the best start to a healthy and active lifestyle. Each class has two coaches and no more than 12 children ensuring that each child gets the individual attention they deserve.

Preschool (3 – 5 years) – the core of the Soccajoeys business. Each class runs for one hour at an indoor venue and adopts the latest advancements in preschool coaching theory and practices. Promotes social interaction in a non-competitive atmosphere and is run in a nurturing and fun environment.

Junior (6 – 8 years) – developed due to the overwhelming demand of participants in the Preschool program. The Junior program builds upon the fundamentals taught in Preschool program, further developing participants soccer skills as well as their self-confidence and self-esteem.

Daycare & School Centre Programs – led by Soccajoeys qualified and motivated coaches these programs provide an additional income stream to franchisees. The Daycare and School Centre Programs are a great example of how Soccajoeys continue to innovate, develop and deliver Australia’s leading childhood development program.

Birthday Parties – a fun, soccer themed birthday party to keep children fully

72 Business Franchise Australia and New Zealand

• Have exceptional people skills; • Are driven to succeed; • Passionate about working with children; • Highly motivated; • Fit and outgoing; and • Are engaged with the local community.

SUPPORT Training and support is at the cornerstone of the Soccajoeys Franchise opportunity. You receive both initial and ongoing training as well as access to industry leading childhood development programs plus coaching and mentoring workshops along with continuous head office support in areas such as marketing, operations, financial and systems.

With these proven systems and processes as well as the dedicated support from Head Office, you can kick-start your career in sport now.

For more information on how to join this market leading development program for children contact the team on: 1300 781 735 info@soccajoeys.com www.soccajoeys.com

BECOME A SOCCAJOEYS FRANCHISE OWNER Realise your dreams - own a Soccajoeys Franchise! The demand for quality children's sport programs is not slowing down. Soccajoeys is expanding nationwide and we want you to join us. As a Soccajoeys Franchisee you will be able to start your career in sport, run your own business and promote a healthy and active lifestyle for young Australians! With proven systems and processes as well as dedicated franchisee support, a Soccajoeys Franchise is an outstanding investment and will only be offered for a limited time.

Be Your Own Boss

Proven Systems

Rewards & Benefits

Enjoy the freedom of working for

Our team of childhood development

Be part of the vibrant childhood develop-

yourself and living the life you’ve

experts have streamlined all business

ment industry and become a mentor for

always dreamed of.

processes so you have the tools to succeed.

the next generation of Australians.

Business Franchise Australia and New Zealand 73

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getting to the table The Office of the Franchising Mediation Adviser (OFMA) is an independent office established by the Federal Government in 1998. Our primary role is to appoint mediators to disputes between franchisees and franchisors under the Franchising Code of Conduct (the Franchising Code).

“In some cases, an agreement will be called something different, such as a license agreement, although it could still meet the requirements of a franchise agreement.�

Cecily Zhu | Assistant Franchising Mediation Adviser | OFMA

When a party requests the appointment of a mediator, it is mandatory for parties to attend the mediation and try to resolve the dispute. A civil penalty for non-attendance was introduced with the new Code that commenced on 1 January 2015 – the penalty is 300 penalty units ($54,000 as of 31 July 2015).

74 Business Franchise Australia and New Zealand

Despite the mandatory nature of mediation and the potential civil penalty for nonattendance, our office continues to face different obstacles in getting parties to the mediation table. This article draws from the observations and experience of our office and outlines some of the tricky issues that arise in administering the mediation process. It is

“We always encourage parties to communicate clearly to the other side and provide sufficient information for the person to understand the dispute and how to resolve it.”

helpful to keep these matters in mind if you are ever faced with a franchise dispute or need to prepare for franchise mediation.

Is there a franchise agreement?

The first important step in setting up the mediation is to determine whether there is a franchise agreement. The definition of a franchise agreement for the purposes of the Franchising Code can be found in clause 5.

The dispute resolution procedures in part 4 of the Code only apply to disputes between parties to a franchise agreement.

In some cases, an agreement will be called something different, such as a license agreement, although it could still meet the requirements of a franchise agreement. It is important to know what type of agreement you have and whether it is covered by the Franchising Code.

What happens if the franchise agreement has been terminated or expired? The dispute resolution procedure still applies in relation to a dispute arising from termination (unless it was terminated under special circumstances – see clause 29). If there are outstanding obligations that exist between the parties and arise from the franchise agreement, such as a debt, we can still appoint a mediator after the franchise agreement has ended.

Has there been a valid Notice of Dispute issued?

To begin the dispute resolution process, the

Franchising Code requires a complainant to tell the respondent in writing three elements: the nature of the dispute; what outcome the complainant wants; and what action the complainant thinks will resolve the dispute.

Sometimes, a party may dispute that the Notice of Dispute is valid as it is vague or unclear. We always encourage parties to communicate clearly to the other side and provide sufficient information for the person to understand the dispute and how to resolve it. Quite often, sending a Notice of Dispute will instigate a discussion between the parties that resolves the dispute.

Provided that the requirements of a Notice of Dispute have been met, our office can proceed with the mediation process. Once a mediator is appointed, he or she may provide the parties with an opportunity to exchange further information or documents.

Can I bring my lawyer to mediation?

Each party must be represented at mediation by someone who has the authority to enter an agreement to settle the dispute on behalf of the party. This usually means that the person can enter into a settlement agreement at mediation without checking with anyone else.

We had a tricky matter come through our office where the director of a franchisee provided full written and verbal authority for the store manager to attend mediation on behalf of the franchisee. The franchisor did

not want to attend mediation with the store manager and disputed the authority given at every turn. The franchisor asked us how we knew the written authority was actually written by the director and how we knew the person we spoke to on the phone was really the director and not someone pretending to be her! We had no reasonable grounds to believe that the person was not really the director and therefore the mediation had to proceed with the store manager attending as the authorised representative. Amazingly, the parties ultimately reached a settlement – the miracles of mediation!

Lawyers, advisers and other support persons can only attend mediation if the parties agree.

It can be helpful for both parties to have lawyers present when it comes to drafting the settlement agreement or giving perspective on general questions on the state of the law.

When a party does not agree to allow the other party’s lawyer to attend, we have seen other creative solutions that enable the party to access legal advice – for example, the lawyer could attend as a silent observer, be available by telephone, or remain in a break-out room and only enter the mediation during a private caucus with the mediator.

What happens if the parties are located in different places?

The Franchising Code only requires that mediation be conducted in Australia and that the mediator may decide the place for mediation. Where would we appoint the mediator though? If parties are in different locations, our usual approach is to appoint a mediator in a third neutral location. However, the parties may agree to an alternative arrangement, such as one party travelling to the other party’s location on the basis that the travel costs are shared between them.

Our office has facilitated a number of different location arrangements with parties based all

Business Franchise Australia and New Zealand 75

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“It is important to remember that the Franchising Code not only makes it compulsory to attend mediation, but also states that the parties are equally liable for the cost of mediation (unless they agree otherwise).” around Australia. In assessing location, we first look at where the parties to the franchise agreement are based. There was once a dispute between a franchisee and master franchisee, both based in Western Australia. However, the master franchisee gave written authority for the franchisor, based in Queensland, to attend on their behalf. Given the parties to the franchise agreement were both located in Western Australia, we appointed a mediator in Perth and the franchisor travelled from Queensland to attend.

How much does it cost and when do I have to pay?

A mediator appointed by our office can charge a fee of up to $275 per hour with preparation time capped at 3 hours. The mediator’s fees are shared equally between the parties. On average, each party pays approximately $1,200 for the mediator’s fees. In special cases, we may be able to offer a reduced rate.

Once a mediator is appointed, the parties

will usually be required to pay the mediator’s estimated fees upfront. This means that each party should be prepared to pay around $1,200 prior to the mediation date. We have experienced a number of cases where one party says they are unable to afford the fees.

On occasion, the mediator may agree to a flexible payment arrangement such as by instalment. One party may even agree to pay the full costs of the mediation in order to get the parties to the table.

It is important to remember that the Franchising Code not only makes it compulsory to attend mediation, but also states that the parties are equally liable for the cost of mediation (unless they agree otherwise). However, if the other party is financially distressed and cannot even afford the fees of mediation, you may have to consider the likelihood of achieving a monetary outcome at mediation.

Our experience shows that there are various procedural challenges in arranging a franchise

76 Business Franchise Australia and New Zealand

mediation. The pre-mediation process can be just as important to the outcome of a dispute as the actual mediation itself. As a franchise party, it is useful to be bear these matters in mind when you are attempting to resolve a dispute or preparing to attend mediation.

Cecily Zhu is the Assistant Franchising Mediation Adviser and manages dispute resolution services at the OFMA. She is an accredited mediator and provides early intervention services aimed at resolving disputes quickly and informally.

Prior to joining the OFMA, Cecily worked in a law firm and with the Australian Federal Court. She is a Commerce and Law graduate having studied in Australia, the US and Denmark.

If you would like further information or have a free and confidential conversation about a problem with your franchisor or franchisee, you can contact the OFMA on: 1800 150 667 office@franchisingmediationadviser.com.au www.franchisingmediationadviser.com.au This article should be taken as general advice only. You can contact our office for more information about your specific issue or seek legal advice from a franchise solicitor.

Business Franchise Australia and New Zealand 77

pr o fi l e : L e a d er s h i p M a n ag em en t Aust r a l as i a

ACHIEVE YOUR POTENTIAL with LMA Since being established in 1972, Leadership Management Australasia (LMA) has been operating at the forefront of People Development and has an enviable track record.

Over these years LMA has had one unwavering focus – the delivery of measureable results. In fact, LMA uses a unique development process which guarantees measurable increases in performance and profitability. LMA has worked with over 130,000 participants throughout Australia and New Zealand to help them achieve exceptional results in their professional and personal lives.

With courses in leadership, management, productivity, communications, sales skills and teamwork development, LMA is focused on developing people to become the best they can be - to achieve results that positively affect the bottom line and increase their overall productivity and that of their team.

As a leader in people development, LMA doesn’t train people, LMA develops people – and there’s a big difference. Information received through traditional training methods is quickly forgotten. However, when you can actually change and improve the way people think, work, act, interact and live, their value to their organisation will continue to grow indefinitely.

availability of federal and state funding attracted several well-documented and unscrupulous operators, targeting the wrong people and not providing courses or support to generate the best results for the participant or their organisations.

In the face of the reputational damage done to the industry, LMA has focused, and will continue to focus, on developing people to be the best leaders and managers they can be in their industries and sectors.

Looking to the future, the challenges facing Australasian businesses are becoming more complex. Leadership and Management skills are crucial to meeting these challenges.

This continues to present LMA with a great opportunity – the opportunity to provide the market with the critical skills they need to grow and thrive.

Always Developing – The LMA Way LMA is an innovator in the people development industry. With a range of leadership and management courses that are specifically aimed at developing people, the focus is always on what is of most benefit to the key partners in the learning process; the Participant, their Managers and the Organisation as a whole.

An ongoing focus on the future

With updated course material, learning resources and opportunities for customised programs to suit different industries and differing learning styles, LMA is determined to remain at the forefront of their industry so as to continually improve leadership, management and productivity throughout organisations – to push their performance and bottom line to a new level.

No question, these past number of years have been challenging for the training and development sector in Australia. The

It’s an exciting time to be a part of an industry that is building the leaders of tomorrow with the right tools and the right support to

78 Business Franchise Australia and New Zealand

ensure the results for each participant and organisation are truly extraordinary.

Join the Leaders in People Development – Achieve your Potential With a current network of 20+ dedicated and enthusiastic Licensees throughout Australia and New Zealand, LMA is now looking to attract new licensees who are determined to grow a quality business that will provide tangible professional and personal benefits.

LMA is on the lookout for people who are selfmotivated, ready to run a highly rewarding business, are equipped with strong business, communication and presentation skills and are surrounded by a good network of contacts.

New Licensees to LMA receive the best possible training and support to enable them to start and grow a successful and profitable business. Along with structured training, one-on-one coaching and mentoring, new licensees also receive extensive marketing support, a strong range of resources and access to various conventions throughout the year, together with opportunities to work with other licensees on local and Australasian-wide projects.

With the dedicated resources and support to succeed, along with the established name and industry respect of LMA, it has never been a better time to join the industry leader in people development and allow your natural leadership abilities to lead you into a new and exciting business.

For more information contact National Sales and Marketing Manager Bob McCarthy: 0417 778 030 bmccarthy@lma.biz www.leadershipmanagement.com.au

Leadership Management Australasia (LMA) Leadership Leadership Management Management Australasia Australasia (LMA) (LMA) has been creating exceptional results has been creating exceptional has been creating exceptional results results through people for over 40 years. through through people people for for over over 40 40 years. years.

This is your Opportunity to Own and Grow This is your Opportunity to Own and Grow This is your Opportunity to Own and Grow Your Own Business in Australia and New Zealand.

Your Your Own Own Business Business in in Australia Australia and and New New Zealand.

Zealand.

Leadership Leadership Management Australasia (LMA) is a professional B2B business in the Leadership Management Management Australasia Australasia (LMA) (LMA) is is a a professional professional B2B B2B business business in in the the Leadership Management Australasia (LMA) is a professional B2B business in the multi-billion dollar professional development industry.

As a leader in people multi-billion dollar professional development industry.

As a leader in people multi-billion dollar professional development industry. As a leader in people multi-billion dollar professional development industry.

As a leader in people development, development, LMA doesn’t just train people, LMA develops them. development, LMA LMA doesn’t doesn’t just just train train people, people, LMA LMA develops develops them. them. development, LMA doesn’t just train people, LMA develops them.

LMA is looking to grow further and is on the lookout for natural leaders who are LMA LMA is is looking looking to to grow grow further further and and is is on on the the lookout lookout for for natural natural leaders leaders who who are are LMA is looking to grow further and is on the lookout for natural leaders who are determined to grow a quality business that will provide high margins and the determined to grow a quality business that will provide high margins and the many determined to grow a quality business that will provide high margins and the many many determined to grow a quality business that will provide high margins and the many personal benefits and freedoms that come with owning their own business. personal benefits and freedoms that come with owning their own business. personal benefits and freedoms that come with owning their own business. personal benefits and freedoms that come with owning their own business.

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Opportunities Opportunities are are limited limited -- Contact Contact our our New New Opportunities are limited - Contact Licensee support team directly to out more Licensee support team directly to find findour outNew more Licensee support team directly to find out more

Michelle Michelle Ioannidis Michelle Ioannidis Ioannidis Michelle ttt 03 9834 4566 03 9834 4566 e mioannidis@lma.biz 03 9834 Ioannidis 4566 e e mioannidis@lma.biz mioannidis@lma.biz t 03 9834 4566 e mioannidis@lma.biz

Bob Bob McCarthy Bob McCarthy McCarthy Bob McCarthy m 0417 778 m 0417 778 030 e bmccarthy@lma.biz m 0417 778 030 030 e e bmccarthy@lma.biz bmccarthy@lma.biz m 0417 778 030 e bmccarthy@lma.biz

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e x pert a dv i c e

LOOKING FOR A GREAT CANDIDATE? RECRUITMENT ADVERTISING: 3 Common Mistakes Large businesses can allow for a few mistakes during the hiring process, however small businesses aren’t afforded the same luxury.

Hire the wrong person and you risk using a significant portion of your budget investing in an employee who fails to deliver a return.

Attracting the right candidates to your organisation comes from executing engaging job advertisements in the right channels for

your target candidates. Get the job ad right and you’ve taken the first step in the journey toward the best hire for your organisation.

Unfortunately this is where many businesses go wrong, so I’ve compiled a list of the most common mistakes small businesses make when writing job ads.

1. Underselling your business Small businesses don’t have as much market exposure as larger-sized competitors, which can mean potential talent might not recognise your brand name immediately. To sell yourself and educate candidates about your organisation, you need to tell it to them straight. Highlight your work-perks, the personality of your staff and your growth plans– spell out anything you think will excite your potential candidates about working for your organisation.

2. Listing too many qualification requirements Employers are starting to catch on that long and detailed lists of essential criteria is a bad idea. Candidates will rarely meet every single

80 Business Franchise Australia and New Zealand

criteria in your list and you don’t want to run the risk of having qualified candidates disqualify themselves prematurely because of a long and daunting list of prerequisites. If you’re asking for three years’ experience when really only one is necessary to do a good job, then you could be excluding some potentially great candidates from engaging with your organisation.

3. Writing boring job ads Online job boards are crowded places and if your job ad lacks personality or character it won’t do well in the competition for candidate air-time. Add some personality when you’re crafting your ad - think about what you want your brand to say to potential candidates and try to excite them through language and imagery.

Hopefully this will help you when you next look to recruit - think of it as your ‘what not to do’ list and you’ll be right on track to creating more interesting and engaging job ads, which will result in more candidates hitting that ‘Apply Now’ button.

“Attracting the right candidates to your organisation comes from executing engaging job advertisements in the right channels for your target candidates.”

CANDIDATE SCREENING: Explore new channels Phone interviews have long been the number one choice for companies conducting first round interview screening but with the increased availability of online video technology, employers are now considering more interactive channels like Skype during their hiring process.

Saxon Marsden-Huggins | Founder| recruit shop

Video and phone interviews offer a variety of benefits for both recruiters and candidates.

Where video interviews excel is in their ability to create a more personal connection than is possible over the phone. Also, they allow the applicant to gain a better idea of the personality of your organisation. Video interviews can also be more revealing (for both you and the applicant) because you can respond to facial cues and tone with greater ease. After all, 70 per cent of all communication is non-verbal.

As exciting and innovative as video interviews are, they do bring with them a few challenges.

So before you abandon the humble phone interview it’s important to consider these points: Lack of Internet Access – While the Internet has become a necessity for job searches, research shows that around 30 per cent of Australians still don’t have an internet connection at home. No internet will obviously put some candidates at an

immediate disadvantage if video interviews are the screening method of choice.

Spotty Reception – Even for candidates that do have internet access, it might not always be reliable. Spotty reception can cause delays, make communication more difficult, or cause the video feed to cut off. So always have a Plan B in case the connection gives you trouble.

Poor Camera Quality – Poor camera or microphone quality can cause a candidate to become more uncomfortable, or can make it harder to conduct the interview. Echoes, hums, and buzzing can make it difficult to hear candidate’s answers and can make the interview disjointed.

Awkwardness – Research has shown that over 20 per cent of the population feels uncomfortable in front of a camera. Combine that with the nerves most candidates experience during an interview and it’s easy to see how some candidates may feel awkward and make more mistakes than they would under normal circumstances.

Business Franchise Australia and New Zealand 81

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For some, the benefits of a video interview may outweigh the challenges. But for others, these risks may simply be too great. If you do choose to use a video interview, make sure you have carefully considered the pros and cons.

It may be a great recruitment tool, but it all depends on how well you use it.

HAPPY EMPLOYEES: 5 Secret Tips While we’re well and truly into the New Year there is still much of 2016 to come and for many that means searching for and finding the ‘perfect’ new job. While it’s exciting to recruit top talent it’s even more important to concentrate on how to keep your employees excited and engaged in their role.

After all, there’s no point attracting top talent if you can’t hold on to it.

Happy employees work harder, stay longer and act as better brand ambassadors than dissatisfied employees - so it’s a no-brainer.

But how do you keep your employees happy at work? The following five tips will help you keep on track this year.

1. Be Different Offer something to your staff they can’t get anywhere else. People want to believe their workplace is different. Add exercise equipment to your breakroom, or have craft beer Fridays, or offer plane tickets in addition to vacation time. Offer something different that delivers a tangible benefit to your employees and you’ll improve their workplace satisfaction.

2. Hold Group Events Building strong bonds between your employees is a critical element of employee engagement. Make sure you’re encouraging, even facilitating events for your people to interact with each other in a more relaxed setting. Trust building exercises and retreats

are great but simple activities like creating sports teams or holding team parties can also improve connections in the workplace.

3. Train Thoroughly It’s not just current employees but new employees who want to be happier at work and studies have shown one of the best ways to improve satisfaction is to give a great first impression through training. The more an employee knows and understands about the tasks they have to complete, the more satisfied they’ll be. Offer a comprehensive on-boarding program to ensure new recruits have the knowledge and support they need to excel in your business.

4. Measure Management and More Every person in your company should be measured for their attitude, behaviours, and how much they’re getting out of their work.

You need to know if a manager is rude to their subordinates, or if an employee you thought was lazy is actually extremely productive and simply runs out of work to do late in the week. Ensure you have robust KPIs and measurement tools that provide a good picture of what is going in with each person, and host monthly one on one reviews to make sure everyone is getting what they need from the relationship.

82 Business Franchise Australia and New Zealand

5. Create Growth Plans and Milestones Most, if not all employees within a company want to be able to grow with it. Consider providing employees with a path towards growth, tracking how they can achieve a raise or attain a new title or promotion. Giving people a long term plan is a great way to make sure your employees feel they have a reason to stay and keep growing with you.

Lastly, ensure you’re open and honest with your people to foster an environment of conversation and trust. If your employees feel they can discuss the highs and lows of their work with you, they’ll be less likely to jumpship when another opportunity presents itself.

Frustrated by the lack of an effective, value-for-money recruitment alternative for small business, Saxon founded Recruit Shop in 2010 to help small businesses find their next great hire. Saxon has an MBA from UQ, is a member of the Entrepreneurs Organisation and is currently based in Sydney.

Recruit Shop is Australia and New Zealand’s best priced recruitment agency providing low cost recruitment solutions to small and franchise businesses in any industry and location throughout Australia & New Zealand.

1300 411 740 saxon@recruitshop.com.au

A global leader in tools & franchising

A proven & established business model Since

1920

Training & support

Mobile showroom

Give customers personal service, premium products & finance solutions

A market leader for mechanics

BE IN BUSINESS WITH THE BEST SNAP�ON TOOLS IS ONE OF THE LARGEST AND MOST SUCCESSFUL FRANCHISES IN THE WORLD AND HAS BEEN OPERATING IN AUSTRALIA SINCE 1988.

Snap-on Tools invites you to take our online Discovery Tour to find out if we’re the right business for you. www.snapontools.com.au/franchise

Australia: 1800 762 766 New Zealand: 0800 762 766 Business Franchise Australia and New Zealand 83

FRA N CHISI N G EXPO

Expo

connects more people than ever before Famed for making dreams come true since 1987, the Franchising & Business Opportunities Expo connected more people with successful business ideas this year, with a new show in Perth and more visitors and exhibitors at the shows in Sydney, Brisbane and Melbourne.

“We were blown away by the response to the show in Western Australia,” says Event Manager Fiona Stacey. “Held for just one day at Crown Perth, the show was filled with people eager to find out more about being their own boss.”

According to show supporter the Franchise Council of Australia (FCA), franchises are a popular choice for people investing in their own small business, with more and more people opting for the security of a proven brand, buying power and efficient systems.

Fiona Stacey says what stood out for her over the four shows this year from a visitor’s point of view were the quality and range of exhibitors; the number of well-informed and

84 Business Franchise Australia and New Zealand

business-ready visitors; and the inspiring and informative seminars presented in each city.

“Each city hosted an Expo that showcased thriving Australian and international companies, all eager to share their success with potential investors and franchisees, or to assist and advise them in their journey,” she says.

“The shows proved once again that the Franchising and Business Opportunities Expo is the best place to take the first steps towards being your own boss, or growing your business,” says Stacey. “It’s also an event where the industry comes together to educate, inform and network – the place where you can really turn your ambition into action.”

“We are now getting ready for another exciting series of shows in 2017, kicking off in Sydney in March with a return to Darling Harbour. It’s time to start planning to turn your dreams into reality!”

Diary Dates for Franchising & Business Opportunities Expo: Sydney: 24-26 March 2017 at ICC, Darling Harbour Perth: 7 May 2017 at Crown Perth Brisbane: 22-23 July 2017 at Brisbane Convention & Exhibition Centre Melbourne: 25-27 August 2017 at Melbourne Exhibition Centre For information about exhibiting in the 2017 Franchising & Business Opportunities Expo contact Fiona Stacey – fiona@specialisedevents.com.au or call 03 9999 5464 or visit www.franchisingexpo.com.au

Business Franchise Australia and New Zealand 85

f i n a n c i a l a dv i c e

Business health check

how your bank can partner with you “Where there are difficulties in matching the inflow and outflow of cash, identifying what can be retained in the business to give a convenient ‘breathing space’ should be considered.”

Ian Watt | Senior Business Development Manager - Franchising, NSW & ACT | retail & business banking, Westpac

Not surprisingly there are some relatively simple ways business owners can consider to boost their business’s performance and their banker is often well placed to provide guidance and be a sounding board.

The following business health check is a short guide to help focus on key areas of cash, profitability and management, and to help you identify areas for focus within your business.

Fit for today, fit for tomorrow is a good catch cry…

It’s important to understand the key drivers of performance to give your business the best chance of long-term success. In the current environment, every business will be questioning what they need to do in order to stay successful. But what are the key questions you should be asking?

We have experience of working with many many businesses, each with different financial needs, and we have found that many of the problems affecting business performance fall into one, or a combination, of the following areas: • Cash • Profitability • Management The following is a series of ‘health check questions or prompters’ to help you consider each of these three key areas and undertake

86 Business Franchise Australia and New Zealand

a self-assessment of your business’s current performance.

Cash opportunities The way a business manages cash in the short term is an essential part of ensuring long-term success. Cash-related issues are one of the most common reasons for most businesses experiencing financial problems. No matter what type or size of business you have, it pays to make your cash work as hard as possible.

It’s important to operate tight cash management – stopping the unnecessary outflow of cash from the business and taking advantage of any available surplus. Where there are difficulties in matching the inflow and outflow of cash, identifying what can be retained in the business to give a convenient ‘breathing space’ should be considered. This will give time to assess the options available and, if required, to secure a long-term finance solution.

The key principles of cash management are as follows: • Cash is ‘king’: Get closer to the cash, understand the cashflow, take greater control and improve your ability to forecast your cash accurately • Communication and predictability:

Open dialogue is essential to maintain the confidence of the bank and other stakeholders • Accountability: Implement actions that have been agreed and monitor them closely to ensure that you deliver what everyone is expecting Consider the following questions and prompters and discuss with your banker…

Do you prepare a short-term cashflow?

Do you have a track record of forecasting accurately?

Have you tried to negotiate extended terms with creditors? (If you have a good trading record, they may agree – but ensure you keep to any revised terms).

Are your debtor/creditor days or stock turn as good as your competitors or the industry norm?

Do you have any restrictions on the number of people who can make purchases or make payments? (To enable tighter control of cash, it may be worth centralising controls for cash management, invoicing, purchasing, authorising payments etc).

Are you collecting your debts as quickly and efficiently as possible? (Consider early

settlement discounts and issuing invoices earlier. Switching to invoice discounting or factoring may make it possible to release more cash from your debtors).

Do you focus sufficient effort on dealing with disputed debts so they are settled and collected as quickly as possible?

Have you asked any key customers to pay earlier – even if only for a certain period of time?

Can you operate on lower inventory levels and have you considered liquidating stock to raise cash?

Profitability Short-term cash problems will often be caused by underlying profitability issues in the medium to longer term. A particular part of the business may be under performing and so it’s important to identify problem areas and make informed decisions.

Once you have analysed the profitability in detail, it may be necessary to refocus on core business activities in order to return to profitability. When analysing each activity, consideration should be given to: • Sales strategy

Have you tried to free any ‘trapped’ cash (eg, in other non-productive assets)?

• Margin improvements

Have you asked the shareholders or other investors to support the business through an injection of cash?

• Management information and key performance indicators (KPI’s)

Have you reviewed your capital expenditure policy to remove any non-essential spending?

(Are there any loss-making units/outlets that can be closed? (Note that this is often cash negative in the short term due to redundancy and other exit costs etc.)

It’s important to understand the profitability of your business so you can identify what’s working well and what’s not, so you can make informed decisions.

• Cost reductions

Consider the following questions and prompters to identify any profitability issues for your business and discuss with your banker.

Do you understand the profitability of each part of your business?

Are all of your business units/outlets making profits and performing well?

Are you implementing a plan to turn around or close underperforming units/outlets?

Business Franchise Australia and New Zealand 87

f i n a n c i a l a dv i c e

“It’s important to understand the key drivers of performance to give your business the best chance of long-term success.”

Do you understand and compare your trading performance to your competitors/peer group?

Do you know your profitability by product, service or customer?

Do you review the price you charge for your products or services on a regular basis?

Do you have a good monitoring system? Do your systems tell you exactly which products or services are selling as soon as possible after the sale takes place?

Do you continually and carefully monitor all your costs?

Do you regularly review and seek opportunities to reduce costs?

Are your management information and KPI’s sufficient to enable you to make fully informed/timely decisions about the future of the business?

Is the business careful/prudent with its expenditure?

Is there balance within management’s approach in terms of level of participation and authority?

Does management have the necessary communication skills both internally and externally?

Are there effective/fully involved nonexecutives perhaps and/or a board of management?

tenacity/ability to take tough decisions to turn the business around if needed?

Are they open and co-operative with their bank when discussing and addressing the issues they face?

Is management information and the way it is used adequate for the business?

Is management information on time and relevant?

Is management receptive to outside advice from say advisors, consultants and bankers (as necessary)?

Succession issues can be a problem. Has the business considered and planned for these issues?

Is management committed to the company and delivering the plan?

Management

Especially for a family business, is there sufficient depth of experience, external influence and challenge in key roles?

It is vital to have a strong management team. Successful businesses normally expect top management to display the following attributes:

Does management have knowledge of the forces affecting their industry/market and do they react to these effectively? Is there evidence of say new service initiatives?

• Motivation

Does the senior team adequately contribute to and understand the strategy? Is it communicated to all staff? Is it regularly reviewed?

It is generally accepted that management strength is key to running a successful business. There are various ways of assessing people or management.

• Leadership • Commitment • Energy • Ability to measure results • Ability to set objectives • Delegation • Adaptability • Organisational skills • Communication skills • Ability to develop people, including themselves.

A helpful list of some of the key questions and prompters relevant to most types of business are: Is the management structure and functional expertise appropriate for the size and complexity of your business?

Does management have a business plan to achieve the vision and is it appropriate for the size/type of business? Is it sufficiently task focused? Is actual performance compared to the plan?

Have they analysed the risks? What if there is a shortfall in sales? Have they considered applying sensitivity analysis to their budget?

Is there a balance between optimism and realism?

Have past plans/budgets been achieved?

Has management got a mix of experience, including managing a company going through a major change or uncertain times?

Does management have the necessary

88 Business Franchise Australia and New Zealand

While this may seem a long list of questions and prompters, there are many more that your banker would be willing and interested to discuss with you – a true banking partnership lays a solid foundation for mutually beneficial outcomes for all to be achieved.

Ian Watt is the Senior Business Development Manager - Franchising, NSW & ACT at Westpac. He specialises in the franchise sector, working closely and assisting many franchise brands grow and maintain their network. He holds a Bachelor of Business degree and is a qualified CPA. Westpac continues its long-term commitment to franchising in Australia through a national network of franchise specialist business bankers who are able to deal with the specific needs of the franchise sector.

Contact Ian at: ianwatt@westpac.com.au www.westpac.com.au

•

•

•

•

•

A UNIQUE FRANCHISE OPPORTUNITY SERVICING THE LUCRATIVE PROPERTY MARKET IN AUSTRALIA & NZ

Combine your passion for photography, high-tech and marketing with a Top Snap Franchise Top Snap have an extensive range of product offerings across Australia and New Zealand that include Photography, Video, 3D, Virtual Realty, Drones, Google Street View. These cater to the diverse visual marketing needs of our customers which include leading real estate groups, real estate professionals, home owners, builders, retailers, architects and property developers.

Key reasons to consider a Top Snap Franchise in property marketing • A strong property market worth $6.6 Trillion and approximately 40,000 new listings monthly (CoreLogic, July 2016) • Continuous technological developments bringing new product offerings • Full training in business/franchise planning, real estate/architectural photography and sales • Editing and image delivery taken care of by Top Snap Studio • An exclusive territory and the opportunity to expand with Top Snap approved contractors SOUND INTERESTING? CONTACT US FOR AN INFORMATION PACK TODAY 1300 867 762

www.topsnap.com

franchising@topsnap.com

NATIONAL FRANCHISE CONVENTION 2016

NEW HORIZONS 9-11 OCTOBER CANBERRA

Innovation Meets Opportunity Innovation has long been the backbone of the Australian franchise sector and the entrepreneurial men and women who drive its success. And as the National Franchise Convention 2016 heads to Canberra from Sunday 9 to Tuesday 11 October, innovation will form a key theme of this year’s program.

Book now to hear insightful, knowledgeable speakers and panellists presenting on topical issues and challenges you can’t afford to miss.

Make a real difference in your business – whether it’s recruiting franchisees, omnichannel retailing or how to set up and get the best out of your franchise advisory council, your team will benefit from the invaluable resources at the NFC this October!

Whatever your innovation goals and challenges, NFC16 will deliver vital information to assist your franchise to reach its objectives.

NFC16 Program Highlights

Keynote Speakers

Q Keynote speakers sharing their expert knowledge and motivational stories Q Concurrent panel sessions featuring franchising case studies

David Morrison AO Australian of the Year

Q Certified Franchise Executive endorsed sessions Q The Sunday Legal Symposium Q MYOB FCA Excellence in Franchising Awards Gala Dinner recognising the best and brightest in the industry Q Abundant networking opportunities

Alex Malley The Naked CEO

Q Bustling trade exhibition

Megan Quinn Net-A-Porter For sponsorship and exhibition opportunities, call Angie Cooksey on 1300 669 030, email angie.cooksey@franchise.org.au or go to franchise.org.au

For more information and to register, visit nationalfranchiseconvention.org.au

The FCA gratefully acknowledges the contribution of the NFC16 sponsors

NFC16 Keynote Speakers Leading franchisors sharing their expertise and insights in NFC16 include:

Concurrent & Workshop Sessions

Catherine Monson Chief Executive Officer and President FASTSIGNS International (USA) CEO of FASTSIGNS since January 2009, Catherine took a mature brand during one of the worst recessions in the USA’s history, and revitalised and restored it to market leadership, both in the sign industry and in franchising. Learn the process she undertook to reposition the FASTSIGNS brand, grow franchisee unit level sales and profitability, improve franchisee support services, and increase the number of FASTSIGNS locations through targeted franchise development all resulting in record EBITDA growth for the company.

The NFC16 concurrent and workshop program provides an unmissable opportunity hear from franchisors and industry speakers on the hot topics that you need to know about. This year’s program will feature sessions on topics including: • Franchising trends and opportunities • Emerging franchisors - how to survive and thrive in the early years • How to expand your franchise internationally • Omni-channel retailing • Setting up an effective Franchise Advisory Council • Key considerations for franchising mergers and acquisitions • Engaging long-term and high-performing franchisees • Crisis communications and reputation management • Franchise sales and recruitment • Managing network transformation and change

Legal Symposium 2016 The Sunday Legal Symposium at NFC16 will be a must attend event for franchising lawyers, franchisors and franchise head office staff.

This year the program will include the annual Address from the Regulator, your 2016 Case Update and panel sessions providing vital information on legislative developments impacting the franchise sector.

Dr Sam Prince Founder Zambrero

NFC16 Social Program

Sam created his first business, Zambrero Fresh Mex Grill in his hometown Canberra, at the age of 21. Zambrero is built upon the key principles of happiness, healthy food, and humanitarianism. Zambrero now has over 110 stores worldwide and counting. In his NFC16 fireside chat, Sam will talk about his motivations for establishing Zambrero, his passion for humanitarian work and how he has grown Zambrero into a successful and expanding franchise system while integrating his humanitarian philosophies at the core of the business.

The NFC16 social program begins with the Welcome Reception at National Convention Centre, Canberra on the evening of Sunday 9 October.

Monday’s Networking Night at the Australian Institute of Sport is a chance to mix and mingle with your peers in an exciting social setting.

At the culmination of the National Franchise Convention, we celebrate the year’s successes by rewarding the best and brightest in franchising at the MYOB FCA Excellence in Franchising Awards Gala Dinner.

Business Franchise Australia and New Zealand 91

h ot to pi c s

Behind the

headlines Store upgrade dispute escalates over termination A dispute about store upgrade requirements between restaurant chain Nando’s and a multiple-unit operator in Melbourne led to a late-night store seizure and a court injunction preventing termination of the outlets pending the outcome of a claim against the franchisor, according to a media report.

The dispute commenced in November 2015 when Nando’s issued a notice of breach to the franchisees for failing to undertake store refurbishment works, resulting in the late night seizure of two stores in Narre Warren and Clayton on January 11 this year.

However two days later the franchisees launched legal action against Nando’s, alleging breach of contract, bad faith, misleading and deceptive conduct, and breaching consumer law. The suit alleges Nando’s issued a list of works, costs and timetable, but did not negotiate the works in good faith before terminating the franchise agreements and seizing the stores.

The Supreme Court issued an injunction blocking the termination of the agreements until the court case is finalised, possibly in October when a five-day trial is scheduled to proceed.

Meanwhile Nando’s has expressed disappointment that the matter could not be

92 Business Franchise Australia and New Zealand

resolved outside of court, and indicated that other franchisees are refusing to upgrade their stores pending an outcome from this case.

Eagle Boys collapse follows years of losses The collapse of pizza chain Eagle Boys follows at least three years of losses, a reduction in the size of its network by more than 50 per cent, growing discontent among franchisees, a failed capital raising and a price war sparked by rival Domino’s Pizza, according to media reports.

The company and a number of related enttites was placed into administration owing an estimated $30 million following group losses

of $2.6 million in 2012, and approximately $900,000 in 2013 and again in 2014.

Accounts for 2015 had not been prepared by the time the company was placed in administration, according to a media report.

At its peak, Eagle Boys was the second-largest pizza chain in Australia with 340 stores, however it has shrunk over the years and now has little more than 100 stores following the closure of 13 company-owned stores by the administrators. It was sold by its founder to a private equity consortium in 2007.

Late last year Eagle Boys unsuccessfully sought to raise $20 million in capital for up to 100 per cent equity in the company, with the proceeds to be used to retire debt, open company-owned stores, and increase advertising.

The capital-raising attempt followed a pizza price war which saw market leader Domino’s drop prices to as little as $5, which was then matched by Pizza Hut whose franchisees subsequently launched an unsuccessful class action against their franchisor for loss of profits.

Several groups are reported to be interested in buying Eagle Boys, including existing pizza operators Domino’s and Retail Food Group, which owns gourmet pizza brands Crust and Pizza Capers. Other potential buyers which have previously expressed interest include Franchised Food Group (the owner of Cold Rock, Healthy Habits and several other brands and Minor DKL, owner of The Coffee Club.

Franchisors to be held liable for franchisees’ staff underpayments Franchisors will be held liable for the wage underpayments of their franchisees under similar policies released by both major political parties prior to the federal election, meaning that the new government may have bipartisan support when it tables legislation on the issue.

steps to educate their franchisees about their workplace obligations, and have assurance processes in place, to avoid prosecution.

Both Labor and Coalition policies also promise a ten-fold increase in penalties imposed on individuals and corporations who fail to properly pay workers, up from the current amounts of $10,800 and $54,000 respectively.

Both policies also indicate further potential changes to the Franchising Code of Conduct to impose payment liabilities on franchisors where franchisees have underpaid workers, with Labor proposing to add further amendments that will allow the Fair Work Ombudsman to recover underpayment claims from the franchisor, with franchisors subsequently able to pursue franchisees for any underpayment amounts.

Union-brokered wage deals under attack Wage deals negotiated by the Shop, Distributive & Allied Employees Association (SDA) with major employers such as Coles and McDonald’s have come under fire again for failing the “better-off overall” test when compared to the relevant awards, according to a media report.

A part-time Coles nightfill worker is taking the grocery chain to the Fair Work Commission to argue that the workplace agreement negotiated by the SDA with Coles actually pays workers less than the retail award, and consequently fails the “better-off overall test”.

The case could have implications for the franchise sector, with major brands such as McDonald’s operating under workplace agreements negotiated with the SDA in Australia, and which if moved to the retail award, could result in signfiicant wage cost increases for businesses operating under such agreements.

Citing exploitation of workers in 7-Eleven stores among other reasons for the need for such a policy, Labor will reverse the onus of proof under Section 550 of the Fair Work Act 2009 so that franchisors can be pursued as accessories to wage underpayments unless the franchisor can prove that they could not have reasonably known or reasonably been aware of the breaches.

Franchised Food Company acquires Healthy Habits

The Labor policy is sterner than a similar Coalition policy released in May, which allows for franchisors who have taken reasonable

Healthy Habits is a sandwich bar concept that commenced operations in Melbourne in 1992 before it was sold to the Sydney-based book

Multi-brand group Franchised Food Company, operator of six existing brands, is adding a seventh to its portfolio with the announcement that it will buy the 24-store Healthy Habits chain from book retailer Dymocks.

Jason Gehrke | Director Franchise Advisory Centre

retailer in 2009. Franchised Food Company owns ice-cream and treat brands including Cold Rock Ice Creamery, Mr Whippy, Trampoline, plus Nutshack, Pretzel World and Europa Coffee.

The sale, for an undisclosed amount, sees the Healthy Habits network operating under its new ownership from July.

Franchised Food Company CEO Stan Gordon says that the acquisition is part of a strategy to diversify from being a “treat” business.

Australian Geographic’s 67 stores to close In a further blow to the retail sector following the collapse of Dick Smith, the 67-store chain of Australian Geographic stores will close in early 2017 if a buyer cannot be found in the meantime, according to a media report.

The company has lost money in recent years and has suffered declining revenues due to increased retail and online competition.

The business will continue trading in the meantime.

Burger franchisees prove commitment by skydiving Potential new franchisees for Queenslandbased food franchise Burger Urge must prove their commitment to the brand and a fearless approach to business by leaping out of an aeroplane as part of the chain’s franchisee selection criteria.

The skydiving challenge for potential franchisees is a test of their commitment to Burger Urge’s “dangerously good” brand promise, and must be successfully completed before a franchise agreement can be signed. www.franchiseadvice.com.au

Business Franchise Australia and New Zealand 93

pr o f ess i o n a l s er v i c es l i st i n gs

HARMANS LAWYERS

Ivan Poole Lawyers

485 Papanui Road, Christchurch

PO Box 10857 Southport QLD 4215

P +64 3 352 2293 F +64 3 352 2274 Contact Mark Sherry or Alan Prescott

P 07 5591 2522 F 07 5591 2511 Contact Peter Thelwell E pt@ivanpoolelawyers.com.au www.ivanpoolelawyers.com.au

E mark.sherry@harmans.co.nz www.harmans.co.nz If you’re considering buying a franchise you need the legal confidence that the agreement is fair and ethical. Getting the right legal advice early is essential, and that’s where the knowledgeable Harmans team of franchising experts can help.

Our extensive experience in all aspects of franchising, across a wide range of industries, will provide you with the advice you need to more forward with confidence. We have acted for franchisors and franchisees over many years and know the advantages of franchising and pitfalls to watch out for.

Our Franchising Team can assist with a full range of franchise related services, including: - Legal rights and obligations under franchise documentation - Business structures and asset protection structures - Financing issues - Employment issues and health and safety - Lease arrangements and agreements - Terms of trade - Dispute resolution

A specialist Franchising and Intellectual Property legal and consulting firm, providing comprehensive advice for Franchisors from conception through to recruitment of Franchisees and ongoing management of the franchise.

Clients receive expert, cost-effective advice on a collaborative basis with the firm taking great pride in its long term relationships with Franchisors.

Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

We are members of the Franchise Association of New Zealand

Krneta Building Surveyors

MARSH & MAHER LAWYERS

Lvl 2 100 Wellington Parade, East Melbourne VIC P 03 9604 9400 F 03 9419 7735 Contact Robert Toth E rxt@marshmaher.com.au Marianne Marchesi E mim@marshmaher.com.au www.marshmaher.com.au

Suite 5, 39A Glenferrie Road, Malvern VIC 3144 P (03)9509 3176 F (03)9509 2146 Contact Nathan Krneta E nathan@krneta.com.au www.krneta.com.au Krneta Building Surveyors is a national consulting firm, consisting of specialist certifiers and compliance advisors providing a range of professional services in a variety of sectors to assist in the delivery of successful projects.

The services for Franchisors consist of obtaining building permit approvals, certification and liquor licence assessments for tenancy fitouts and new developments nationally.

94 Business Franchise Australia and New Zealand

30 YEARS OF FRANCHISE INDUSTRY KNOWLEDGE AND EXPERIENCE ACTING FOR LOCAL AND INTERNATIONAL FRANCHISES Members of: Franchise Council of Australia (FCA) International Franchise Lawyers Association (IFLA) Marsh & Maher Lawyers Provide fixed fee services to franchise clients for most aspects of work.

Marsh & Maher Practice in the following areas: • Commercial and Corporate Law • Corporate Reconstruction and Insolvency • Discrimination, Employment Law and Industrial Relations • Media Law • Litigation and Dispute Resolution • Trade Practices and Competition Law • Intellectual Property • Retail Licensing and Distribution.

Business Franchise Australia & New Zealand is part of the global network of CGB Publishing

With over 30 years’ experience in providing high quality business information, with a particularly strong focus on franchising, our global presence allows opportunity for international franchise marketing solutions.

T H E

I N E M A G A Z

H I S E E S F R A N C

F O R

VOL 10 ISSUE

Franchising U S A

06 SEP/OCT 2016

THE MAGAZ INE

AUS TRA LIA

LAN D and NEW ZEA

FOR FRANC HISE

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VOL 04, ISSUE 10,

ISSUE 3#2 - 2016

AUG 2016

$5.95 www.franchising

usamagazine.com

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Canadian Franchise Magazine

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LITTLE RSPE CAESARECI

CELE CHISING YEARS OF FRAN IN AUSTRALIA

HAS THE FOR GRO WTH

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A BETTER FUTURE FOUR WAYS TO

GROW YOUR BUSINESS E SPECIAL FEATUR

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CHILDREN’S PRODUCTS & SERVICES

$4.95 (AUD), $6.95

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(NZ) inc. GST.

DIRE CTOR Y FRAN CHIS E

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FINAN CIAL ADVIC E FROM THE BANKS

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Business Franchise

Australia and New

FE ATUR E

HOME SERVICE & MOBILE FRANCHISES

LATEST NEWS

FROM THE BANKS FINANCI AL ADVICE

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l i st i n gs

FRANCHISE APPLIANCE TAGGING SERVICES 80 Patterson Road, Bentleigh VIC 3204 Ph: 1300 287 669 Fax: 03 9557 4854 Email: steve@ats.com.au Website: www.appliancetaggingservices.com.au

CHEM-DRY AUSTRALIA Unit 3, 30 Park Road, Mulgrave NSW 2756 Ph: 02 4587 6300 Fax: 02 4587 8733 Email: info@chemdry.com.au Website: www.chemdry.com.au

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

ELECTRICAL TEST AND TAG

50

FCA

$35,000

$51,500 + GST + Vehicle

CARPET AND UPHOLSTERY CLEANING

141

International Franchise Association (IFA)

$16,500 + GST

$39,950 + GST

RETAIL, POOL & SPA SERVICE

64

FCA, SPASA

$60,000

$460,000 + working capital

STRATA CLEANING, GARDENING MAINTENANCE SERVICE

4

FCA, SCA

$40,000 $60,000

$40,000 - $60,000

PREMIUM CAFÉ FRANCHISE

13

Franchise Council of Australia

$50,000 + GST Incl. Training

Dependent on Site conditions $300K - $500K

PIZZA FRANCHISE

1900+

-

$250,000

$300,000 $600,000

KITCHEN, BATHROOM & BEDROOM REMODELLING

80+ worldwide

FCA & FANZ

From $75,000

$100,000

AMAZING KITCHEN FACELIFTS

11 in NZ

IFA, FANZ, FCA

NZ$75,000

-

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

Franchise Council of Australia

None

$50,000 - $350,000

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

21

Franchise Council of Australia

$50,000 + GST

$500,000 $800,000

COURIER SERVICE

650+

FCA & FANZ

From $25,000 + GST

$25,000 + GST

COURIER SERVICE

250+

FCA & FANZ

$10,000

$10,000

SME CASH FLOW SOLUTIONS

26

FCA

$40,000

-

PROFESSIONAL GARDENING SERVICE

38

-

$24,000 + equipment

$24,000

TILE & GROUT RESTORATION

-

FCA

-

$39,950 + GST & Vehicle

HAIR & BEAUTY – RETAIL & SERVICE

140

FCA

$66,000 + GST

$390,000 incl. stock, for Greenfield sites

HOME ORGANISING FRANCHISE

1

AAPO

$14,990

$24,990

TARGETED WEIGHT LOSS

77 (21 Franchisee and 56 Licensee)

-

$25,000 ex GST

$136,700 ex GST

ANTENNA & HOME THEATRE INSTALLATION

150

ADTIA, FCA

$59,000

$59,000

MAINTENANCE & HANDYMAN SERVICES

53 Australia

FCA

$16,000

$21,000

MOBILE POOL SHOP & POOL SERVICE

85

FCA

$66,000

$66,000 + Vehicle

HAIRDRESSING

193 across Australia & NZ

FCA & FANZ

$18,000 $35,000

$80,000 - $240,000

CLARK RUBBER FRANCHISING PTY LTD Administration Building, 254 Canterbury Road, Bayswater VIC 3153 Ph: 03 8727 9999 or 138090 Fax: 03 9729 3266 Email: dirk.heinert@clarkrubber.com.au Website: www.clarkrubber.com.au/franchise

CLEAN GREEN STRATA Unit 8/ 41-43 Higginbotham Road, Gladesville NSW 2111 Ph: 1300 66 11 82 Fax: 02 9808 5498 Email: chris@cleangreenstrata.com.au Website: www.cleangreenstrata.com.au

CREMA ESPRESSO 16B Harvest Court, Southport QLD 4215 Ph: 07 5532 7727 Fax: 07 5526 4896 Email: antony@cremaespresso.com.au Website: www.cremaespresso.com.au

DOMINOS PIZZA ENTERPRISES LTD Australia: www.dominosfranchise.com.au or call the Franchising Team on 1300 131 888 New Zealand: www.dominosfranchise.co.nz or call the Franchising Team on 0508 4Franchise

DREAM DOORS AUSTRALIA 26A Alfred Street, Milsons Point, Sydney NSW 2061 Ph: 1800 373 263 Email: cam@dreamdoors.com.au Website: www.dreamdoors.com.au

DREAM DOORS NZ LTD 4 Ryalls Way, Lake Hawea 9382 Ph: 0800 437 326 Email: franchise@dreamdoors.co.nz Website: www.dreamdoorskitchenfranchise.com

ECOMIST Unit 4/28 Barcoo Street, Chatswood NSW 2067 Ph: 02 9417 2211 Email: info@ecomist.com.au Website: www.ecomist.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

FASTWAY COURIERS AUS Level 9, 491 Kent Street, Sydney NSW 2000 Ph: 1300 FASTWAY Fax: 02 9264 4966 Email: fso@fastway.com.au Website: www.fastway.com.au

FASTWAY COURIERS NZ Shed 5, Level 1, Lever Street, Ahuriri, Napier 4110 Ph: 0800 4 FASTWAY Website: www.fastway.co.nz

FIRST CLASS CAPITAL Level 12, 50 Margaret Street, Sydney NSW 2000 Phone: 02 9098 0860 Email: info@firstclasscapital.com.au Website: www.firstclasscapital.com.au

FLOWER POWER PROFESSIONAL GARDEN CARE 124 Newbridge Rd, Moorebank NSW 2170 Ph: 02 9601 4188 Fax: 02 9824 3624 Email: adminservices@flowerpower.com.au Website: www.flowerpower.com.au

GROUT PRO AUSTRALIA Ph: 07 5515 0119 Fax: 07 5500 3716 Email: mail@groutpro.com.au Website: www.groutpro.com.au

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road, Doncaster VIC 3108 Ph: 0451 370 060 Fax: 03 9234 2266 Email: franchising@hairhousewarehouse.com.au Website: www.hhwhfranchising.com.au

HOME SORTED! PO Box 197, Keilor East VIC 3033 Phone: 1300 30 11 77 Email: franchise@homesorted.com.au Website: www.homesorted.com.au

HYPOXI AUSTRALIA PTY LTD 7 Blackfriars Street, Chippendale NSW 2008 Ph: 02 8055 5909 Email: manal.haydar@hypoxi.com.au Website: www.hypoxi.com.au/start-a-franchise/

JIM’S ANTENNAS National Office-25 Rocklea Drive, Port Melbourne VIC 3207 Ph: 131 546 Email: getstarted@jimsantennas.com.au Website: www.jimsantennas.com.au

JIM’S BUILDING MAINTENANCE AUSTRALIA PO Box 5285, Canning Vale South, WA 6155 Ph: 0450 452 484 Email: jims.wa@bigpond.com or theunis@jimsbuildingmaintenance.com.au Website: www.jimsbuildingmaintenance.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS™ Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: 02 9527 5444 Fax: 02 9527 5144 Email: maree@justcuts.com Website: www.justcuts.com

96 Business Franchise Australia and New Zealand

FRANCHISE LA PORCHETTA 192 Mahoneys Road, Thomastown VIC 3074 Ph: 03 9460 6700 Fax: 03 9460 3099 Email: franchising@laporchetta.com.au Website: www.laporchetta.com.au

LEADERSHIP MANAGEMENT AUSTRALASIA (LMA) 1400 Malvern Road, Glen Iris VIC 3146 Ph: 1800 333 270 Fax: 03 9824 7154 Email: bmccarthy@lma.biz Website: www.leadershipmanagement.com.au

LENARD’S CHICKEN Level 1, 225 Montague Road, West End QLD 4101 Ph: 07 3100 7838 Fax: 07 3100 7888 Email: opportunities@lenards.com.au Website: www.franchise.lenards.com.au

LITTLE KICKERS & LITTLE RUGBY AUSTRALIA 120 Erina St, Gosford, NSW 2250 Ph: 0423 312 550 Email: dkelland@littlekickers.com.au Website: www.littlekickers.com.au, www.littlerugby.com.au

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

70

FCA & FANZ

-

$300,000+

TRAINING AND DEVELOPMENT

20

-

$45,000

$45,000

AUSTRALIAN OWNED CHICKEN SPECIALISTS!

139 Standalone Franchises

FCA

$50,000

$350,000

CHILDREN’S SPORT & DEVELOPMENT

250 +

FCA

From $15,000

$30,000

$30,000 $80,000

$30,000

MAGNETITE 142A Victoria Road, Marrickville, NSW 2204 Ph: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

NATIONAL DRONES PO Box 2322, Ivanhoe East VIC 3079 Ph: 1300 SKY VIEW (1300 759 843) Fax: 1300 784 493 Email: skyview@nationaldrones.com.au Website: www.nationaldrones.com.au

OZ BIN CLEANING PO Box 3220, Asquith NSW 2077 Ph: 1300 65 11 65 Fax: 02 8088 4301 Email: enquiries@ozbincleaning.com Website: www.ozbincleaning.com

WINDOW INSULATION

6 franchises AWA, HIA, WFAANZ & 12 dealers

AERIAL PHOTOGRAPHY, VIDEOGRAPHY, SPOTTING & SURVEILLANCE

147 Territories available

FCA, Australian Franchise Registry

$60,000 + GST

$100,000 - $130,000 + GST (Inc. Franchise Fee)

PROFESSINAL MOBILE BIN CLEANING BUSINESS

14 in AUS (89 worldwide)

WMAA, WCRA, KESBIT

$30,000 + GST

$70,000 + GST

PIZZA & PASTA

3

-

$25,000 + GST

$100,000

RETAIL & MOBILE SWIMMING POOL SERVICE

350 Areas & 107 Franchisees

FCA

From $95,000 + GST

$150,000

RENT TO OWN APPLIANCES & ELECTRONICS

3

-

$60,000 ex GST

$100,000

MOBILE TOOLS AND EQUIPMENT FRANCHISE

170+

FCA / FANZ

Start-up cost from $50,000

-

CHILDREN’S DEVELOPMENT PROGRAM

22 Franchisees

-

From $20,000

$25,000 - $35,000

SAFETY & DECORATING TO ALL INSIDE & OUTSIDE CONCRETE

80

-

$15,000 (Licence Only)

$75 P/W

FISH & CHIPS AND SEAFOOD DINER

3

-

$40,000 + GST

$200,000 (Dependent on Site)

PROVIDES UNIQUE SPOT FACTORING PROGRAMME

100+ worldwide

FCA, IFA, CFA, Irish FA

$34,500

$50,000+

FCA, BFA

$40,000

$200,000 $500,000

PIZZA TEMPTATIONS Shop 2/1 Brygon Creek Drive, Upper Coomera QLD Ph: 0438 008 267 Email: pizzatemptations@gmail.com Website: www.pizzatemptations.com.au

POOLWERX 10 Camford Street, Milton, QLD 4064 Ph: 07 3173 7300 Fax: 07 3173 7399 Email: mike.geddes@poolwerx.com.au or jason.hanns@poolwerx.com.au Website: www.poolwerx.com.au or www.poolwerx.co.nz

RENT WITH STYLE PO Box 2960, Rowville VIC 3178 Ph: 1300 73 23 83 / 0402 289 668 Fax: 1300 73 23 03 Email: admin@rentwithstyle.com.au Website: www.rentwithstyle.com.au

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Phone: Aus: 1800 762 766 NZ: 0800 762 766 Email: Sota.franchise@snapon.com Website: www.snapontools.com.au

SOCCAJOEYS PO BOX 4119, Kogarah Bay NSW 2217 Ph: 1300 781 735 Fax: 02 9150 0837 Email: info@soccajoeys.com Website: www.soccajoeys.com.au

SPRAY PAVE AUSTRALIA GPO Box 501, Green Acres SA 5086 Ph: 1800 688 888 Fax: 08 8266 5360 Email: spraypave@senet.com.au Website: www.spraypave.com

STEVE COSTI’S FAMOUS FISH 3/346 Main Street, Mornington VIC 3931 Ph: 03 5976 8614 Email: franchising@famousfish.com.au Website: www.famousfish.com.au

THE INTERFACE FINANCIAL GROUP IFG 50/50 Level 3, 2 Brandon Park Drive, Wheelers Hill, VIC 3150 Ph: 1300 957 900 Email: ifg@interfacefinancial.com Website: www.interfacefinancial.com.au/franchise

THEOBROMA LOUNGES, PAVILIONS, BARS 3A Kia Crt, Preston VIC 3072 Ph: 03 9480 1030 Fax: 03 9480 1035 Email: franchising@theobroma.com.au Website: www.Theobroma.com.au

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

TOP SNAP Suite D3, 140 Bundall Road, Bundall QLD 4217 Ph: 1300 TOP SNAP Email: franchise@topsnap.com Website: www.topsnap.com

V.I.P. HOME SERVICES FENCING & HOME MAINTENANCE PO Box 686, Mount Martha VIC 3934 Ph: 0402 898 555 Email: joinus@vipfandhm.com.au Website: www.vipfandhm.com.au/join/franchises

CHOCOLATE LOUNGES, 24 worldwide PAVILIONS, BARS

RETRO-FIT DOUBLE GLAZING

2 AUS, 35 NZ

AWA

$40,000

Varies depending if vehicle needed

REAL ESTATE PHOTOGRAPHY & MARKETING SERVICES

30 outlets

FCA

$34,000

$49,000

FENCING & HOME MAINTENANCE

6

MBA, FCA

POA

POA

Business Franchise Australia and New Zealand 97

Resources at your fingertips!

CURRENT TITLES INCLUDE: Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication The Australian and New Zealand Business FRANCHISOR magazine The Magazine for Franchisors, Quarterly publication Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication The FRANCHISE GUIDE Annual publication CGB’s website also provides an additional advertising and information format and complements our publications.

www.businessfranchiseaustralia.com.au

98 Business Franchise Australia and New Zealand

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APPLIANCE TAGGING SERVICES Looking for a franchise with on-going repeat business, large territories and access to an existing client base to get you started?

With over 12 years’ experience, ATS are Australiawide specialists in Electrical Testing and Tagging in accordance with AS/NZS 3760:2010. Providing expert technical, admin, business and sales support, access to our National client base and comprehensive on and off-site training, ATS are committed to helping its franchisees grow profitable and successful businesses.

No prior electrical experience is required, just a passion for safety and a commitment to growing your business.

With low entry fees, minimal franchisee administration, and average returns between $1,000 and $3,000 per week an ATS franchise may be just the opportunity for you.

ATS were named FCA Emerging Franchisor of the Year 2011 and the FCA National Franchisee of the Year 2013 (less than 2 staff).

For further information please contact Steve Wren, National Sales Manager on 1300 287 669, email steve@ats.com.au or visit www.appliancetaggingservices.com.au

Chem-Dry Australia

have the drive and determination to work hard and

Chem-Dry is the world’s largest carpet cleaning franchise, and has been helping Australian’s realise their dream of business ownership since 1986.

enjoy their success.

Our unique, hot-carbonated water extraction method, combined with best in-class products and services, and unparalleled training and support, make it impossible to find a better cleaning franchise opportunity.

No experience is necessary, as Chem-Dry provide comprehensive training on all aspects of the business. We are looking for franchise partners that

Clark rubber Clark Rubber is a well-known and iconic Australian business, and has been a part of the retailing landscape for more than 68 years. Clark Rubber commenced franchising in 1995 and since then has grown its store network to more than 60 locations nationwide.

In 2006 Clark Rubber was awarded the prestigious ‘Franchisor of the Year’ honour by the Franchise Council of Australia, and today, Clark Rubber is Australia’s leading foam, rubber and pool retailer.

clean green strata Strata Cleaning and Strata Garden Maintenance Franchises Why Clean Green Strata?

• We supply the customers from the 1st minute you start • Earn a guaranteed income with work scheduled year round to suit your situation • Work flexible hours to suit your life

Crema Espresso The Crema Espresso coffee franchise provides premium coffee and light meals with a focus on personalised service.

Established on the Gold Coast, Crema brings together community life with a bright sophisticated shop design. Our extensive training and systems are in place to ensure the best support for Franchisees.

Crema Espresso provides a business with supervision and consulting readily available. This includes everything from full operation manuals, point

Our on-going marketing and operational support will ensure that you are able to enjoy the flexibility and lifestyle benefits that owning your own successful business can provide.

If you’re ready to make a clean break with your own Chem-Dry franchise, simply fill out the information form on our website, or call our franchise business info line on 1800 243 637.

Clark Rubber offers a unique business proposition which includes business development, site selection, comprehensive training and ongoing marketing and IT support. Clark Rubber has identified several great opportunities for further growth, and is now looking for friendly, customer service-orientated business people to join its network. A minimum investment of $460,000 plus working capital will provide a turnkey solution.

For further information and to register your interest, visit clarkrubber.com.au/franchise or call 13 80 90 or direct (03) 8727 9999

• No weekend or night work so more time with the family • Fully supported by energetic, experienced management team • Recession proof industry • Earn above average returns for the cleaning & gardening industry For more information call 1300 66 11 82 or email chris@cleangreenstrata.com.au

of sale terminal, uniform package, store design & fit out together with ongoing research and development supported through marketing and advertising.

“As coffee lovers we were tired of the same old coffee in dark gloomy cafes. Premium coffee and light meals, like we have in our stores, should be enjoyed in a bright sophisticated café with an atmosphere that creates a laid back, enjoyable meeting place for customers.”

Contact: antony@cremaespresso.com.au www.cremaespresso.com.au

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DOMINO’S PIZZA Domino’s Pizza Enterprises holds the exclusive master franchise rights for the Domino’s brand and network in Australia, New Zealand, Belgium, France, the Netherlands, Japan and Germany.

Domino’s Pizza Enterprises now extends across seven countries, with more than 2000 stores and is the leading international Domino’s franchise.

New franchises are supported through every step of the process including site selection,

DREAM DOORS australia A dream opportunity

a m a z i ng k i t c h e n f a c e l i f t s

Do you dream of working for yourself and earning a stable income? Make it a reality with Dream Doors – one of Australia’s fastest growing franchises. You don’t need any previous experience. It’s easy and affordable to set up your own franchise, backed by comprehensive support and a proven business model with over 14 years of international success.

Be your own boss The unique Dream Doors ‘facelift’ concept makes

business franchise australia and new zealand AUSTRALIA AND NEW ZEALAND

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

DREAM DOORS NEW ZEALAND

a m a z i ng k i t c h e n f a c e l i f t s

You can achieve the freedom you’ve always dreamed of with a Dream Doors Kitchen Franchise in New Zealand.

Whatever your Franchising “Dream” is, this internationally proven Franchise concept has been successfully working in the UK for 16 years with 70+ Franchise outlets, for 9 years in New Zealand with 10 Franchise areas and 18 sold in Australia.

lease negotiation, store fit out, comprehensive preopening training, coordination of suppliers, group purchasing power, store appraisals, ongoing training and support, and marketing promotions.

Australia: www.dominosfranchise.com.au or call the Franchising Team on 1300 131 888 New Zealand: www.dominosfranchise.co.nz or call the Franchising Team on 0508 4Franchise

it possible for Aussies to achieve a ‘new’ kitchen for a fraction of the usual cost, by replacing doors, drawer fronts and benchtops. The market response has been extremely positive, with some of our franchisees achieved $1.0mil in sales in their first year.

Call today and make your dream a reality.

For more information contact Cam Hadlow on: T: 1 800 373263 E: cam@dreamdoors.com.au W: www.dreamdoors.com.au

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

recruiting Franchisees for various parts of New Zealand.

The initial franchise fee is based on the population base of your chosen Franchise territory.

The Dream Doors Franchise business is ideal for partnerships or husband/wife teams or entrepreneurs looking for a middle-market retail opportunity providing a bespoke service to a growing market.

Please contact:

The need for our business is incredible, with customers all the time commenting that we saved them $1000’s on their kitchen refurbishment. The business is growing very strongly in Australia and New Zealand. We are currently

Derek Lilly, Managing Director del@dreamdoors.co.nz www.dreamdoorskitchens.com +64272135133

ECOMIST AUSTRALIA

Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service.

Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control.

Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 50 fragrance options with French perfume.

100 Business Franchise Australia and New Zealand

Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business.

If you are interested in finding out more, please contact Gary Vandoros on 02 9417 221, email gary.vandoros@ecomist.com.au or visit www.ecomist.com.au

FASTA PASTA With our authentic Italian background and 30 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2012.

Loved for our affordable, fresh, family meals in relaxed fully licensed surroundings, this is a great

FASTWAY COURIERS AUSTRALIA

opportunity to be part of our winning national organisation.

Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills.

For more information on joining a successful franchise call 08 8304 8600, email franchise@fastapasta.com.au, or visit our website, www.fastapasta.com.au

• Low start up costs

• Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people.

So, if you’re ready for a positive change, we’d love to hear from you. Call 1300 FASTWAY or visit us at www.fastway.com.au

• No weekend work

*Conditions apply

business franchise australia and new zealand

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

Run your own rewarding business and take control of your future as a Fastway Courier Franchisee.

As a market leader in nationwide courier services, our multi-award winning franchisees enjoy • Guaranteed income package*

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

FASTWAY COURIERS New Zealand Run your own rewarding business and take control of your future as a Fastway Couriers Franchisee. As a market leader in nationwide courier services, our multi-award winning franchisees enjoy: • Guaranteed income packages* • Low start up costs • No weekend work

first class capital Small to medium sized businesses face a number of cash flow challenges in today’s buying environment.

Offering larger and longer trade credit terms, purchasing greater volumes of stock or even the day to day operating costs all puts cash flow pressure on the SME. First Class Capital is an independent Australian finance company specialising in developing and delivering innovative cash flow funding solutions to the underserviced small to medium sized business.

AUSTRALIA AND NEW ZEALAND

• Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people.

So, if you’re ready for a positive change we’d love to hear from you. Call 0800 4FASTWAY, or visit us at www.fastway.co.nz *Conditions apply

We are a company that embraces technology by providing our solutions through a fully automated internet based system streamlining the process making it very quick and effortless for our clients.

Our solutions will help pay for those outstanding invoices, bridge the gap between accounts payable and receivable and even pay that pesky ATO bill.

Uniquely we have a solution that will even extend your 30 day trading terms to 6 months where you get paid upfront. www.firstclasscapital.com.au

Business Franchise Australia and New Zealand 101

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FLOWER POWER GARDEN CARE Flower Power Garden Care Franchisees enjoy a unique edge in the gardening services sector. They are backed

by Australia’s largest Garden Centre chain and service the enquiries generated every day from our Garden Centres across Sydney.

We market ourselves as a professional garden maintenance service that extends to both domestic and commercial properties. Our brand constantly attracts quality referrals from clients who want more than just mowing. They ask for scheduled garden maintenance,

GRoutpro Earn between $50 and $200 per hour and get a high return on investment in the booming Home Improvement Industry with LOW SETUP COSTS & little competition.

GroutPro specialises in the after-market care of tiles and grout to homeowners and businesses. Offering a range of professional services from stain protection of new tile and grout installations to our flagship grout “colourseal” application which rejuvenates and recolours old grout saving customers time and money without having to re-tile.

clean-ups, makeovers, turfing, pest and disease management, hedging, pruning, planting, irrigation and mowing - a complete service, not just a mowing service.

There are many opportunities available across all regions of Sydney. So if you believe that you can embrace this opportunity and thrive with the backing of a great name in gardening, don’t delay, act now.

Enquiries to: Michael Robinson (02) 96014188 adminservices@flowerpower.com.au www.flowerpower.com.au

Specialists use GroutPro’s own branded range of professional quality products including cleaners, sealers, tile Anti-Slip treatments and shower glass restoration and sealer coatings. This is a complete package to get you up and running in your own business fast.

Call us today for more information.

Contact: Geoff Biddle Phone: 07 5515 0119 Email: mail@groutpro.com.au Website: www.groutpro.com.au

HAIRHOUSE WAREHOUSE

Hairhouse Warehouse has become a household

Hairhouse Warehouse, Australia’s leading hair & beauty brand, has huge plans for the next few years to expand with 20 new stores planned to be opened around the country.

name in Australia, with a proven business model

We are looking for passionate people who want to own their own business, work for themselves and take control of their own destiny.

that continues to evolve and generate strong returns for franchisees.

For more information call 0451 370 060, email franchising@hairhousewarehouse.com.au or visit www.hhwhfranchising.com.au.

HOME SORTED!

processes for operating a successful business.

Home Sorted! is the first (and only) Professional Home Organising Company to launch a Franchise Business within Australia.

If you’re extremely well organised, great at multitasking and an excellent communicator, then you are well on your way to meeting our criteria.

Our organising methods and systems are easily applicable to any household. Demand for our unique service is high and Home Sorted! is now looking for an extremely organised team of Franchisees to help expand our brand nationwide.

No previous experience is required, as we will teach, support and guide you.

Considering our line of work is organising, our business systems offer simple step-by-step

HYPOXI® Australia Give yourself the technological advantage and invest in a globally recognised health & fitness brand and studio concept. The HYPOXI® Method combines low impact exercise with advanced technology and healthy nutrition to target stubborn areas. HYPOXI® is a simple, low cost, low staff business model that delivers measurable results for franchisees and clients.

HYPOXI® Australia (a division of Ardent Leisure) is the exclusive distributor and franchisor of the HYPOXI® technology throughout Australia and New

102 Business Franchise Australia and New Zealand

Home Sorted! Is currently seeking interest across all states. Please visit our website www.homesorted.com.au or contact us on 1300 30 11 77 | franchise@homesorted.com.au for more information.

Zealand; and over the past 10 years has developed a studio network of over 77 company owned and independently owned HYPOXI studios.

Prospective Franchisees looking to turn their passion into a profit are encouraged to contact us for a confidential discussion.

Manal Haydar, Franchise Business Manager Australian & New Zealand (02) 8055 5909 manal.haydar@hypoxi.com.au www.hypoxi.com.au/start-a-franchise/

Jim’s antennas

• No Experience Required

Join Australia’s leading Digital TV & Home Theatre installation specialists.

• Paid On the Road Training

Jim’s Antennas is a division of the Jim’s Group of companies- Australia’s leading home services company with over 3500 Franchisees operating throughout Australia across 38 divisions.

With a reputation for excellence in customer service, Jim’s Antennas has an excess of work available across Australia and is looking for self-motivated and enthusiastic people to join the team.

Jim’s building maintenance Always dreamt about your own business or you want to grow your existing business? Then talk to us.

Jim’s Building Maintenance part of the Jim’s Franchising Group are looking for persons with trade experience to join our team.

If you are motivated and want to success, strive to grow or have your own business and work the hours that suite you then Jim’s Building Maintenance is for you. We offer the following opportunities: 1 Regional Franchisor (Master) Country wide • Great growth potential; • Various streams of income;

JIM’S POOL CARE MOBILE POOL SHOPS Join one of Australia’s largest franchise systems and reap the benefits of a strong national brand.

Owning a Jim’s mobile pool shop means you can earn money from multiple streams. Not only can you charge for your time you can also charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can

JUST CUTS™ australia Join the largest, most successful hairdressing network in the Southern Hemisphere, servicing over 90,000 clients each week! Just Cuts™ offers a fixed franchising fee, with flexible finance options and ongoing business and marketing coaching, guidance and support. Did you know that most Just Cuts™ Franchise Owners are not hairdressers and just over half own more than one salon?

Why? Because our proven systems, support and training allows your Stylists to easily run the business for you.

JUST CUTS™ new zealand Join the largest, most successful hairdressing network in the Southern Hemisphere, servicing over 90,000 clients each week! Just Cuts™ offers a fixed franchising fee, with flexible finance options and ongoing business and marketing coaching, guidance and support. Did you know that most Just Cuts™ Franchise Owners are not hairdressers and just over half own more than one salon?

Why? Because our proven systems, support and training allows your Stylists to easily run the business for you.

• Work Availability Guarantee • Work Where You Want, When You Want • Franchises Available Across Australia Contact Jim’s Antennas today on 131 546 or getstarted@jimsantennas.com.au to find out more and arrange your free trial day on the road.

Alternatively visit our website www.jimsantennas.com.au

• Build up ad great team of Franchisees under you; • Flexible hours • Ongoing Support 2 Franchise Territories: • Fixed monthly franchise fees and no royalties to pay • Work Availability Guarantee • Exclusive Territory • Work anywhere you want without missing out on the work you love to do outside your territory • Growth potential For enquiries please call 0450 452 484 or email theunis@jimsbuildingmaintenance.com.au

work and gives you scope to grow the business to a level that suits you.

Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same flat fee with all training and ongoing support included.

We have selected opportunities all over Australia so give us a call and come for a ride along.

For more information ph: 131546 or visit www.jimspoolcare.com.au

Just Cuts™ are also excited to announce our kiosk option! With only 49 sites available Australia wide, you can buy yourself a new lifestyle from just $80,000!

Just Cuts™ Franchisees also have exclusive access to our professional retail range made in Europe; JUSTICE Professional™.

Contact: Luke Manning 0439 130 499 or maree@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

Just Cuts™ are also excited to announce our kiosk option! With only 49 sites available Australia wide, you can buy yourself a new lifestyle from just $80,000!

Just Cuts™ Franchisees also have exclusive access to our professional retail range made in Europe; JUSTICE Professional™.

Contact: Luke Manning 0439 130 499 or maree@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

Business Franchise Australia and New Zealand 103

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LA PORCHETTA La Porchetta is the largest Italian Restaurant Chain in Australia and New Zealand, and love serving quality Italian food with fresh ingredients.

The first La Porchetta Restaurant was opened in Melbourne’s Italian hub in 1985, and soon it became renowned as a special place to experience good food, love and a passion for life.

La Porchetta is now looking to expand the

Leadership Management Australasia (LMA)

network of franchisees throughout Australia and New Zealand.

We are looking for passionate food lovers with a strong work ethic and drive to join our family.

You bring the dream and La Porchetta will provide the recipe for success.

For more information: T: (03) 9460 6700 E: franchising@laporchetta.com.au W: www.laporchetta.com.au

Leadership Management Australasia (LMA) has been creating exceptional results through people for over 40 years.

and productivity of their people in the modern business world. As a recognised leader of training and development in Australasia, the unique LMA process delivers permanent attitudinal and behavioural change, impacting people’s lives both personally and professionally.

LMA is an Australian-owned business that works with organisations throughout Australia and New Zealand to improve their bottom line results by developing the leadership and management skills of their key people and improving the performance

Contact details: National Sales and Marketing Manager: Bob McCarthy Email: bmccarthy@lma.biz Phone: 0417 778 030

Lenard’s Chicken

a new contemporary store design and range of hot products - including premium, free range Infused Roast Chickens.

Lenard’s Chicken is Australia’s favourite chicken shop and a leader among Australia’s fresh food retailers. Our unique concept of value-adding to fresh chicken is one our competitors have tried hard to imitate with little success, and truly makes us the chicken specialists.

This year we have embarked on an exciting new chapter in our almost 30 year history, introducing

LITTLE KICKERS & LITTLE RUGBY AUSTRALIA We offer fun, energetic, healthy, imagination based activities for kids aged 18m to 7 years. With over 40,000 children attending weekly, we pride ourselves on being the leader in preschool sport!

Little Kickers & Little Rugby offers a business path for people whom are passionate about working for themselves and creating a FUN environment whilst achieving financial success through our Play Not Push ethos.

Franchisees need not have a background in business

MAGNETITE WINDOWS Your Window of Opportunity Energy prices are soaring and the government is mandating energy audits on new and existing buildings. Now is the perfect time to do your part for a sustainable future and capitalize on the market drivers for greener homes!

Windows give us light and views and contribute to a healthy indoor environment but they are often the weakest link in a home’s energy and acoustic performance. Noise and energy are the two

104 Business Franchise Australia and New Zealand

Already attracting rave reviews from longstanding and new customers, Lenard’s Chicken is destined to tantalise the taste buds of Australian consumers for another 30 years!

For more information contact Aroha Leigh at opportunities@lenards.com.au or call 1800 068 111.

as full training is provided. Being personable and a selfstarter is essential.

Members of the FCA, the peak body of the country’s franchising sector, since launching, Little Kickers has become the most established and fastest growing preschool program in Australia, replicating the success that the brand has enjoyed around the world. Seeking interest for Sydney & Surrounds, Canberra, Coffs Harbour, Port Macquarie, Northern Territory and Tasmania (Hobart & Launceston).

For details on how to join our team contact Dan Kelland on: E: dkelland@littlekickers.com.au M: 0423 312 550

most prominent issues plaguing home owners today. Magnetite is a boutique franchise operation specializing in double glazing existing windows. Our system delivers all the benefits of double glazing without the cost and mess of replacement windows.

Magnetite is the Solution for Comfortable Living.

Our team of franchisees has been providing comfort and value to our clients for over 13 years in Australia and three years in New Zealand. Our products are independently tested and well recognized in the window and home improvement industry.

Check us out today at www.magnetite.com.au

national drones Want to ditch your boring desk job but can’t bear the thought of being tied to a retail outlet? Looking for variety in your workday and enjoy being outdoors, but don’t want to get your hands dirty? Look at things from a different perspective!

Exciting opportunities now exist to join National Drones; Australia’s first CASA certified franchised service provider of aerial photography, videography, spotting and surveillance services utilising Unmanned Aerial Vehicles (UAV’s).

With hundreds of potential uses, UAV’s are being

oz bin cleaning

used to cut costs, deliver efficiencies and save valuable time across a range of industries including agriculture, asset inspection, building and solar panel inspections, civil engineering and construction, mining, insurance assessment, emergency services, commercial photography, cinematography, media and television.

No prior experience is necessary as all training is provided. Get your career flying today!

For initial enquiries, please call 1300 SKY VIEW or visit http://nationaldrones.com.au/franchiseopportunity to submit an enquiry form.

OZ Bin Cleaning is Australia’s largest and fastest growing bin cleaning business. Since cleaning their first bin in October 2001, OZ has revolutionized the bin cleaning market. OZ commenced franchising in 2005 and has a simple proven business model and unique mobile bin cleaning units built locally that clean all sizes of bins.

The business is easy to operate, mobile, requires low overheads, with ongoing repeat income and most areas have an existing client base to get you started.

You will be provided with comprehensive and ongoing training in all areas, dedicated network committed to your success who are led by the most successful and

experienced Franchisors in the market. Boasting a very impressive customer base you can be assured you will be joining a highly respected team of professionals.

If you are hardworking and service focused with a desire to succeed then don’t miss this rare opportunity - enquire about an OZ Bin Cleaning Franchise or Master License.

Phone: 1300 65 11 65 Email: franchise@ozbincleaning.com www.ozbincleaning.com NSW & VIC – Mark Campbell QLD – Gary Kellett SA – Ian Lamb WA – Richard Reay

PIZZA TEMPTATIONS

This will enable you to build a reputation for quality and

As a franchisee of Pizza Temptations you will operate your own business. You will receive full training to ensure you are confident operating the business, including all aspects of food preparation.

At the core of our business we value: • Delicious Italian food • Exceptional customer service • Value for money • Convenience, Quality, Consistency • Fun Environment • Streamlined Business and Systems.

service in your franchised territory.

Although you will be working for yourself and will be your own boss, we are with you every step of the way and are committed to providing ongoing support and advice to ensure your business is a success.

If you are passionate about food, like working with people and are looking for a change then this could be the opportunity you have been looking for!

For further information go to www.pizzatemptations.com.au/franchising

poolwerx

• Access to finance with two major banks

Poolwerx are the leading global after-market swimming pool retailer and service company. Our history of innovation is multi-awarded in franchising and the industry.

• CRM specific to the industry • Industry best buying power Poolwerx have opportunities at all investment levels.

• 24 years of experience

Phone: 1800 245 447

• Proven systems and support

Fax: 07 3173 7399

• Three income streams (retail, residential and commercial)

Contact: Mike Geddes & Jason Hanns

• Database of all pools

Start up costs: From $95,000 + GST

rent with style

• You will be helping clients get access to house hold items and technology using a proven rental business model.

Rent with Style is a proven rental business supplying affordable home appliances, furniture and electronics items.

It is easy and very affordable to start your own Rent with Style franchise business. All you need is a phone, computer and vehicle branded to your business and you are up and running...

• Grab your own territory and start servicing clients immediately.

The Sky’s the Limit

joinourteam@poolwerx.com.au/franchising

We Make It Easy For You. How to Start

What You Get

• Franchise Application

• Flexible work hours

• Select your Territory

• Work from home

• Pay $5,000 refundable deposit • Low running costs • Review the legal documents

• Mobile business

• Sign & start

Business Franchise Australia and New Zealand 105

a-z d i r ecto ry

SNAP-ON TOOLS Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment into the hands of mechanics, engineers, and other professional tool users across the country.

Snap-on Tools is a subsidiary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional technicians, with an

established network of franchise operations across the globe.

After more than 25 years in the Australian market, Snap-on continues to perform, providing robust financial results for its network of over 170 franchisees. Extensive training and ongoing support is provided - no previous mechanical experience required.

Snap-on offers an exclusive finance package to assist new franchisees.

SOCCAJOEYS

• Ongoing training to boost your success

Soccajoeys has been developed by a team of childhood development experts to provide soccer programs to children aged 2.5 to 8 years. We deliver our programs to over 27,000 children annually with over 300 classes in operation across the country.

• Access to industry leading childhood development programs

• Continuous Head Office support (marketing, operational, financial and systems) • Coaching and mentoring workshops • Trusted Australian brand

Our mission is to give children the opportunity to develop skills for life through soccer.. With this as its focus

• Become part of a thriving and energetic network of franchisees

Transform lives, including yours and become a Soccajoeys Franchisee. We offer a unique opportunity for people to become mentors to the next generation of Australian kids, instilling in them a passion to lead healthy and active lives.

• Rewarding career in the childhood development industry

SPRAY PAVE AUSTRALIA Pty Ltd

• Learn a range of new lifelong trades.

Earn up to $3,300 per week.

That’s right, up to $170,000 per year!

Our service decorates concrete. We Spray Pave, Polish, Epoxy and Stain. Jobs are inside and outside.

Customers are domestic, commercial and Government.

Our license structure allows you to choose when, where and how you want to work!

This is a sincere “Be Your Own Boss” system.

You genuinely keep all the profits!

STEVE COSTI’S FAMOUS FISH Steve Costi and his family have been in the seafood business since 1958, and after years of success have decided to franchise the Famous Fish business.

Consider these facts: • Seafood consumption in Australia has increased by 27% per capita since 1997 • Of the 30,000+ take-away venues, generating in excess of $7 billion in retail sales, there are no multiunit, integrated seafood operations • Fish & Chips remains the #1 take-away food item sold by independent take-aways in Australia

• Your own business and exclusive franchise zone • Flexible lifestyle.

Call us today on 1300 781 735 or email at info@soccajoeys.com

• Guaranteed work available anytime after training.

• Head office training plus follow-up on your own job.

• Customers contract and interest free finance.

• Lifelong support from 6 Head Office trainers.

• From $7,000 deposit + Support Payment Plan.

Established in 1991, Security with Australia’s largest and oldest network. The name of the industry.

Phone or email now, for a FREE information pack: FREE CALL 1800 688 888 Website: www.spraypave.com

• Consumption of seafood by Australians under 20, increases at double the rate of meat and dairy, annually Coupled with the strength of the Costi Brand, our franchisees will benefit from our comprehensive training, business, marketing and head office support.

Set sail in one of Australia’s most successful retail sectors!

For more information regarding the Famous Fish Franchise opportunity, please contact Sal El-Houli: P: 0425 786584 E: franchising@famousfish.com.au W: www.famousfish.com.au

THE INTERFACE FINANCIAL GROUP - IFG 50/50

franchise network in Australia, New Zealand, Canada, the Republic of Ireland, the United Kingdom, the United States, Mexico and South Africa.

The Interface Financial Group franchisees provide shortterm working capital for businesses by purchasing their invoices at a discount.

In the current economic climate SMEs need working capital but banks are unwilling or unable to provide it. Many of these businesses are turning to Interface for a solution.

Interface has been in the alternative finance market business since 1972. It is the leading alternative funding source for business, and distributes its service through its

The IFG 50/50 franchise offers the opportunity to get started quickly and with a more modest capital base. Why? Because we syndicate all transactions with our franchisees 50/50. Franchisees do the ‘people work’ - we do the ‘paperwork’ – a great combination to achieve an aboveaverage return.

106 Business Franchise Australia and New Zealand

For more information: ifg@interfacefinancial.com www.interfacefinancial.com.au

Theobroma Lounges, Pavilions, Bars The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods” The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

Our franchise offers: • Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail • Highest quality chocolate products.

• Full training provided.

• Professional support team with a range of skills to assist you.

With new stores opening in countries across the globe, be part of something special.

Contact Ben on +61 437 727 004 E: ben@theobroma.com.au www.theobroma.com.au

Thermawood

Become part of the success story with:

Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows.

Proven systems and processes with the Thermawood Patented drainage system.

• Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry.

We are looking for passionate self-motivated people to join the Thermawood team.

Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.

Please contact Thermawood Retro-Fit Double Glazing for more information.

Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

Info@thermawood.com.au www.thermawood.com.au 0455 555 330

Top snap

Photography, Drone Photography, Property Videos, 3D Home Scanning, Virtual Home Furnishings, Floor Plans and much more.

Top Snap specialises in Real Estate Photography Marketing in Australia and New Zealand for over a decade.

With the emergence of new and innovative technologies Property Marketing has never been this exciting!

Build your own business with Real Estate

Sounds interesting?

Contact us today and let’s have a chat.

Call 1300 TOP SNAP Email franchise@topsnap.com Web www.topsnap.com

V.I.P. Home Services fencing & home maintenance

Regional (Master) Opportunities now available in Sydney, Adelaide, Tasmania and Brisbane.

V.I.P. Home Services – Fencing and Home Maintenance is a newly launched division that is part of the iconic V.I.P. Home Services group. We have the pleasure of offering you this unique opportunity!

Currently we are seeking suitable candidates to take up this excellent but limited opportunity that is available Australia wide, in Fencing & Home Maintenance.

Husband and wife teams or business partners with integrity, energy and self-motivation should apply!

Affordable Franchise Opportunities NOW available in Melbourne and Victoria in Fencing or Home Maintenance.

For more information, contact Warren Smith:

• Initial training • Ongoing coaching and mentoring • Comprehensive Cloud based IT systems • National and local marketing • And much, much more

Mobile: 0402 898 555 E-mail: joinus@vipandfhm.com.au Website: www.vipfandhm.com.au/join

business franchise australia and new zealand

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

Business Franchise Australia and New Zealand 107

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We tick the franchising boxes.

Best Multi Unit Franchise in Australia Career path in franchising Four entry points including retail store Best known brand in the pool and spa industry

We tick the franchising boxes.

Best Multi Unit Franchise in Australia Career business path in franchising Four entry points including retail store Best known brand in the pool and spa industry

With some 1.4 pools already Withmillion some 1.4 million pools already built in built in Australia - and more Australia - and morebeing being built built every year we have new marketing areas every year - we have new marketing available right across Australia. areas available right across Australia.

So call us now 1800 Call us now on 1800 245on447 or245 447 or visit poolwerx.com.au/franchising visit poolwerx.com.au/franchising today.

Call 1800 245 447 today

Call 1800 245 447 today

FRANCHISE OPPORTUNITIES

NOW AVAILABLE Australia’s leading

hair and beauty brand.

The future looks bright for Hairhouse Warehouse, with careful product curation, outstanding professional services and stylish, contemporary brand positioning ensuring it’s the go-to place for good hair, wherever you are in Australia.

“By joining Hairhouse Warehouse, you not only become part of a recognised brand, but you also have a huge amount of resources at your disposal in the form of training, systems and support.

”

- Michael Godbee, Tamworth Franchisee

What you get: A proven profitable turnkey operation Support with leasing, store design and setup Induction program and ongoing training A full retail marketing program A strong team culture Exclusive stock of the world’s leading hair and beauty brands

For more information about franchising with Hairhouse Warehouse contact Peter Fiasco on 0451 370 060 or email franchising@hairhousewarehouse.com.au

hairhousefranchising.com.au