Business Franchise AUS & NZ November/December 2017 by CGB Publishing

T h e

m a g a z i n e

f o r

f r a n c h i s e e s VOL 12 ISSUE 01 nov/dec 2017

AUSTRALIA and NEW ZEALAND

hairhouse warehouse

Cutting-edge learning and development

site selection get it right and maximise your profit

health, fitness & beauty franchising feature FINANCIAL & legal ADVICE

LATEST NEWS

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Shift to Combining Loyalty and Online Ordering

It’s no secret that loyalty programs are effective marketing tools. They increase sales, help retain customers, and improve your brand’s reputation. Combine a loyalty system with online ordering and you really maximise your sales potential. Most people in Australia have placed a restaurant takeaway or delivery order online. Consumers are inclined to order online because, more than ever before, they value convenience. That’s why some of Australia’s leading cafés, restaurants, and QSR’s use Redcat Polygon for their POS Management needs including sophisticated online ordering and loyalty solutions.

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PB10424

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b us i n ess f r an c h i s e m ag az i n e aust r a l i a and n e w z e a l and

AUSTRALIA and NEW ZEAL AND

AUSTR ALIA and NEW ZEAL AND

BUSINESS FRANCHISE

From the

AUSTRALIA and new zealand VOLUME 12 ISSUE 1, NOV/DEC 2017

Editor

publisher: Colin Bradbury. colin@cgbpublishing.com EDITOR: Joanne Tuffy. editor@cgbpublishing.com.au SALES DIRECTOR: Vikki Bradbury. vikki@cgbpublishing.com SALES & marketing manager: Kathleen Lennox. kathleen@cgbpublishing.com.au publisherâ&#x20AC;&#x2122;s assistant:

Welcome to our November/ December 2017 edition of Business Franchise Australia and New Zealand, featuring the Health, Fitness and Beauty sector.

Jorgia Rice. PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au GRAPHIC DESIGN: Jejak Graphics - Michelle Quinn jejak@bigpond.com

selecting and operating a successful franchise

COVER IMAGE:

fit, then look no further than franchising

HAIRHOUSE WAREHOUSE

to provide you with a multitude of exciting

to arm their franchisees with comprehensive workshops which ensure staff continue to improve their skills to meet customer needs and remain on top of current industry and

profiling a wide range of other exciting

packed with essential information about

or you enjoy a healthy lifestyle and keeping

space, Hairhouse Warehouse have decided

Along with all this, we have many articles

make you feel good, and this issue is jam

booming industries for the financial returns

2012. Faced with strong competition in the

edge franchise opportunity on page 10.

attractive businesses that are guaranteed to

Whether you simply want to join these

in revenue and have grown 2 per cent since

fashion trends. Read more about this cutting-

Health, fitness and beauty franchises are

within these exciting growth areas.

Australia are worth a staggering $5 billion

franchise offerings, the latest franchising news, industry leaders and an update from the FCA discussing the current happenings in the franchising arena. Your feedback, as always, is greatly appreciated as we strive to provide the most relevant and useful information to our readers.

opportunities.

Enjoy the read.

www.businessfranchiseaustralia.com.au

Our Front Cover showcases Hairhouse

Joanne Tuffy

or www.isubscribe.com.au

Warehouse. According to IBISWorld, in

TO SUBSCRIBE:

CGB PUBLISHING

Editor

2017 hairdressing and beauty services in

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The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

Business Franchise Australia and New Zealand 3

contents

november/december 2017

On the Cover 10

Cover Story: Cutting-Edge Learning & Development

Hairhouse Warehouse

33 Health, Fitness & Beauty Franchising Feature

88 Site Selection: Get it Right and Maximise Your Profit Jason Malouf, Property & General

In Every Issue 6

Whatâ&#x20AC;&#x2122;s New! Announcements from the Industry

Franchising Best Practice and Leadership

Feature News

Feature Cover Story: Laser Clinics Australia

Damien Paull, Franchise Council of Australia

Booming Beauty Business Attracts Mother and Daughter Team

Feature Editorial: Health, Fitness & Beauty - BIG Business

NFC17: 2017 MYOB FCA Excellence in Franchising Award winners honoured on the Gold Coast

Hot Topics: Behind the Headlines

Jason Gehrke, Franchise Advisory Centre

Professional Services Listings

Listings

A-Z Directory

Showcase 22 Redcat

Have Your Say

30 Boaz Keeda, Fibonacci Coffee

Profile 14

Lava Coffee

26 7-Eleven 54 Unique Laser

78 Franchising Expo

Franchisor in Depth 16 Fastway Couriers 50 Listen To Your Body 60 Matt Fiddes Martial Arts

also in this issue: Aircoat Australia. ........................................................ 98 Appliance Tagging Services. .............................. 98 Begin Bright.................................................................. 98 BK’s Takeaway.................................................... 91, 99 Cashflow It..................................................................... 69 Chem-Dry Australia............................................. 2, 99 Clark Rubber........................................................ 83, 99

Snapshot

Crema Espresso........................................................ 99

44 Just Cuts

Ecomist..........................................................................100

Franchise Picks 63 BodyOlogy | Core9 | Fitness Enhancement Personal Training 64 X-Golf 72

Ace Body Corporate Management | Fifo Capital | Ovenu

73 Poolwerx | PostNet Australia | Small Business Accounting 74

Smallprint | SpudBAR | Sweet Dreams and Goodnight

Dr Boom.......................................................................... 99

endota spa.......................................................... 53, 100 Fasta Pasta..................................................................100 Fastway Couriers.......................................... IFC, 100 FC Business Solutions............................................19 Focalpoint..................................................................... 101 Franchise Retail Brands....................................... 101 GroutPro. ...................................................................... 101 Hairhouse Warehouse................................. 49, 101 Hitman Professional Pest Control. ................ 102 IP Partnership.............................................................. 94 Jejak Graphics. ........................................................... 94

75 The Coffee Emporium | The Concrete Cutter | Urban Clean

Jim’s Pool Care . ...................................................... 102

76 Wok Me | World of Maths | Xpresso Delight

KX Pilates. ........................................................... 45, 102 Little Kickers & Little Rugby Australia.......... 103

Expert Advice

Luxaflex.................................................................. 87, 103 Magnetite...................................................................... 104 Marsh & Maher. .......................................................... 94

20 Is Franchising Right for You? Jason Daniels, BDO

Midas. ............................................................................. 104

24 Getting Started with Franchising Paula Bedford, Begin Bright

Novus Glass. .............................................................. 104

28 Why You Need a Genius Zone to Increase Profitability Matt Malouf 46 Business Health Check Ian Watt, Westpac

National Drones........................................................ 104

Poolwerx......................................................................... 65 Redcat................................................................................. 1 Rolld......................................................................105, IBC Soccajoeys.................................................................. 105 Spray Pave Australia.............................................. 105

56 Why investing in a franchise is the right balance of risk and safety Andrew Simmons, Vision Personal Training

The Cash Back App. ............................................. 105

66 Spot and stop fraud across your franchise business Duncan Stuart, ADP Australia & New Zealand

The Interface Financial Group..........................106

70 The real cost of your Franchise Agreement not being renewed Alison Shaw, SHAW Mediation Australia

Top Snap............................................................. 89, 106

80 The Fair Work Amendment (Protecting Vulnerable Workers) Act 2017 – The Impact on Franchising Raynia Theodore, MST Lawyers

The Energy Alliance............................................. OBC

Theobroma Lounges, Pavilions, Bars.........106

Trent Driving School...............................................106 V.I.P. Home Services Fencing & Home Maintenance............................................................... 107 Walker Wayland WA................................................. 94 Yarra Valley Farms................................................... 107

what’snew! Begin Bright launches its first Multi-Site franchise

A Beacon of Hope for Australian Youth Jamaica Blue officially launched its fundraising program for charity partner, Beacon Foundation, during a breakfast event at its flagship cafe at the Entertainment Quarter recently. Speaking at the event, Serge Infanti, Managing Director of parent company Foodco, said that Jamaica Blue is passionate about supporting Beacon Foundation in their mission to help young people successfully transition from education to meaningful employment. “Youth unemployment is at 12.5 per cent in Australia, and up to 25 per cent in some areas. So, as an employer of many young people across the nation, we feel Jamaica Blue has a responsibility to support its local communities. “71 Jamaica Blue cafés have a Beacon partner school in their local community and our fundraising efforts will enable Beacon to run its successful High Impact Programs in these areas,” said Serge. Scott Harris, CEO Beacon Foundation thanked Jamaica Blue for their generosity, commenting that the more connections a

young person has with industry professionals while they are still at school, the higher their chances are of being inspired to seek a path of further education or employment. “The transition from secondary school to further education, employment or training is one of the most important in setting students up for success in life. Jamaica Blue’s fundraising efforts will allow Beacon to continue inspiring participants, and kick start the working lives of high school students,” said Scott. Attending students from partner school, Blacktown Girls High joined discussions with the panel of Jamaica Blue executives who shared their career journeys, experiences and insightful workplace advice. The event concluded with a barista workshop for the students. Fundraising activity commences in all Jamaica Blue cafés from 30 October. For more information, visit Jamaica Blue at www.jamaicablue.com.au and the Beacon Foundation at www.beaconfoundation.com.au.

6 Business Franchise Australia and New Zealand

Emma Makai started her Begin Bright franchise in Hoxton Park in February 2016 and has shown a natural acumen as a business leader. Performing so successfully as a Begin Bright franchisee, Emma was granted the rights to the neighbouring territory in Liverpool to expand her business and reach out to help many more children feel happy, smart and confident. In doing so, she has become the first Begin Bright franchisee to own multiple Begin Bright School Readiness and Primary Tutoring Centres.

Begin Bright are holding a series of Franchise Information evening: Sydney - 9th November Canberra - 15th November Melbourne - 16th November Online - 9th November For more information and to register to attend visit: www.beginbright.com.au/franchise

Fastway Couriers win prestigious award for second time Fastway Couriers has again won the prestigious International Franchisor of the Year Award, the second time in three years, with the game-changing Blu Couriers and Parcel Connect just two of the innovations that helped secure the recognition. The company’s focus on future-proofing its franchisees’ businesses so they are optimally placed to benefit from Australia’s $10 billion-plus e-commerce revolution and meet customers’ needs proved a key factor in the recognition at the National Franchise Convention. “With three in every four Australians shopping online, and given our business’ rapid transition from B2B to B2C, Fastway Couriers is continually looking for ways to best meet the needs of our franchisees and their customers,” Peter Lipinski, Fastway Couriers Australia CEO said. “We’ve transformed our thinking here at Fastway as we continue to evolve in order to help our Regional Franchisees and 1000 Courier Franchisees capture more of the e-commerce market and better manage the growing volume of deliveries while also growing their business. “We’re delighted to be named the International Franchisor of the Year and would like to thank all of our dedicated and hardworking staff and franchisees who continually go above and beyond to deliver the best for our customers.” Fastway Courier’s ability to leapfrog their franchisees’ businesses ahead of trends is fuelled in a large part by the company’s connections to disruptive market leader, international courier and logistics company Aramex. Aramex, which operates in over 60 countries, purchased Fastway Couriers in January 2016, providing the business and its franchisees with access to world-leading research, resources and expertise.

The perfect storm Childcare costs are driving Australian parents to breaking point with a recent survey showing close to 40 per cent of Australian families are paying more than or equal to their mortgage in out of pocket payments each week.1 Mitchell Herrett from RSM Australia, said, “The perfect storm is brewing with more families facing the difficult decision of whether or not both parents can afford to work given the ever-increasing costs of childcare across the country. These tough decisions have direct implications for businesses and childcare organisations alike. “Businesses lose top workers because parents, most often women, have to make the tough call that it’s not worth going back to work because the money they are paying for childcare outweighs their potential income. Consequently, the childcare industry will attract fewer children, which will place further financial strain on an industry that is already struggling to balance a shortage of skilled workers and increasing operational costs, which could lead to more shutdowns and insolvencies in the industry. “Importantly, when people don’t go back into the workforce, it can have a long-term effect on the workforce and, ultimately, the economy as a whole. It’s clear that something needs to be done to make childcare more affordable so more people have the opportunity return to work.” RSM Australia’s Brad Loftus adds, “From 2 July 2018, a new subsidy will replace previous childcare benefits and rebates. Families earning $185,710 or less and who need to use more childcare will no longer have an annual rebate cap. Rebates will be capped for those who earn more than $185,710. “At first, the new subsidy structure appeared more generous but this may not be the case for some families. The new subsidy appears to be a percentage of the cost of childcare but, in fact, it is based on a standard rate of care. Therefore, if a provider charges more than the standard rate, then the parents will not get that percentage of the fee they pay but a percentage of the standard rate. This is likely to be much lower.” Reference: (1) NewsCorp Survey – August 2017

Business Franchise Australia and New Zealand 7

what’snew! Workplace safety an accident waiting to happen

2017 MYOB FCA Excellence in Franchising Award winners honoured The Franchise Council of Australia honoured franchising’s best and brightest at the MYOB FCA Excellence in Franchising Awards Gala Dinner at the RACV Royal Pines Resort on the Gold Coast. The big winner on the night was G.J. Gardner Homes, which was named Australian Established Franchisor of the Year and won the Excellence in International Franchising and Franchisor Social Responsibility categories. From humble beginnings in 1983 in Queensland as an independent building firm, G.J. Gardner Homes now has more than 100 franchisees operating throughout the world. And whether it is planting 15 trees for every house they build in Victoria, an initiative that has seen G.J. Gardner homes plant 30,000 trees over the past seven years, or successful international expansion that has included entry into the United States of America, G.J. Gardner Homes demonstrated excellence across the board in their Award submissions. “We’ve been so fortunate to take out three Awards tonight and it’s really thanks to the team - our franchisees, our master franchisees and our strategic partners,” said G. J. Gardner Homes’ CEO and Managing Director, Darren Wallis. Food and coffee franchise Soul Origin was named the Australian Emerging Franchisor of the Year. With 80 stores and a presence in most Australian states, Soul Origin is a rapidly growing franchise system that serves nutritious food on the go. Chris Mavris, General Manager of Soul Origin said, “To be recognised by our peers in such a way gives us real credibility in the industry and for them to say ‘guys you’ve done a great job’ means more to me than anything we’ve ever achieved so far.” Other winners on the night included International Franchisor of the Year – Fastway Couriers and Supplier of the Year – MST Lawyers. Read more on page 84.

8 Business Franchise Australia and New Zealand

Research has revealed that a staggering 81 per cent of Australian small businesses don’t fully understand their workplace safety obligations. The Employsure Workplace Safety Index also found that only half are confident that they meet their obligations across all areas of workplace safety. The Index further revealed that small business finds it too complex and time consuming to keep up with the changes and paper work required. The Index also highlights the top five safety issues facing small business as the complexity of the rules, constant changing of the rules, amount of paperwork, time required for compliance and staff being careless. Employsure’s Managing Director Ed Mallet said “small business owners want to do the right thing but we hear from them daily that they feel crippled by the complexity of what they are required to do. They are swamped and struggling to keep their head above water.” Only one in five small businesses feel confident to implement their workplace safety plan, while only 46 per cent have a clear understanding of how to manage and address bullying. Also concerning is that less than 60 per cent know their responsibilities should an employee get injured. According to Ed, “our research found that small businesses want to improve their workplace safety, particularly around improved documentation, managing bullying, training staff and responding to an injury. They want to do more, but often don’t know how.” Small business employers don’t know where to go to find help with over one third admitting they rely on Google for the answers. “With about five million Australians employed by small businesses, it’s so important that we get safety right and minimise the complexities and drain that compliance creates to keep workplaces safe. This isn’t just a workplace issue, this is a national issue.”

Top Snap Celebrates 10 Years in Franchising In October, Top Snap proudly announced to have achieved more than a decade of innovation and steady growth to become a leading franchise brand. From humble beginnings as a standalone property photography company in 2004, Top Snap has developed into a one-stop service provider, offering a full range of visual marketing services for the real estate and property industry. Ralf & Karin Barschow became the owners and franchisors of Top Snap in 2014. Under their guidance and leadership, Top Snap has seen a steady growth of 30 per cent year-onyear emerging into a leading visual marketing franchise brand across Australia and New Zealand. Ralf Barschow, Owner and CEO of Top Snap attributes this success to the high calibre of franchise business owners within the network: “Top Snap is a B2B franchise and we have seen a change in the mindset of franchise business owners within the group over time. In the beginning Top Snap attracted photography enthusiasts with a passion for real estate, looking to run a business on their

own. Today Top Snap franchisees are still very passionate about photography and emerging new imaging technology. But at the same time; they are very business-minded and focused on developing a substantial marketing service franchise, with exponential growth opportunities.”

To commemorate 10 years in franchising Top Snap’s goal is to ensure that their services are available to the entire property industry in Australia, by offering 10 new and exclusive regional franchise opportunities across the country.

inspiring and informative seminars presented in each city. “Each city hosted an Expo that showcased thriving Australian and international companies, all eager to share their success with potential investors and franchisees, or to assist and advise them in their journey,” she says. “We are now getting ready for another exciting series of shows in 2018, kicking off in Sydney in March at ICC Sydney. It’s time to start planning to turn your dreams into reality!”

Franchising Expo makes more dreams come true Famed for making dreams come true since 1987, the Franchising & Business Opportunities Expo connected more people with successful business ideas this year, with a new venue in Sydney and exciting shows in Perth, Brisbane and Melbourne. The Sydney Franchising Expo kicked off a great year at the new ICC Sydney at Darling

Harbour in March, and the 30th anniversary celebrations continued at Crown Perth in May, the Brisbane Convention & Exhibition Centre in July and the Melbourne Exhibition Centre in August. Fiona Stacey says what stood out for her over the four shows this year were the quality and range of exhibitors; the number of wellinformed and business-ready visitors; and the

Diary Dates for Franchising & Business Opportunities Expo: Sydney: 17-18 March 2018 at ICC Sydney, Darling Harbour Perth: 6 May 2018 at Crown Perth Brisbane: 21-22 July 2018 at Brisbane Convention & Exhibition Centre Melbourne: 25-26 August 2018 at Melbourne Exhibition Centre Visit: www.franchisingexpo.com.au for further updates.

Business Franchise Australia and New Zealand 9

c ov er sto ry: H a i r h o us e Wa r eh o us e

“Our goal is to ensure that no matter which Hairhouse Warehouse store our customers visit, they have the same great customer service experience.”

Cutting-edge learning and development 2017 saw Hairhouse Warehouse collaborate with Matrix to take another leap forward in providing world class customer service in the hair and beauty industry. In just seven short months, the team rolled out 11 different workshops, 146 sessions and worked with over 1,600 attendees seeking to improve their skills and knowledge. This achievement is testament to the commitment Hairhouse Warehouse has to its franchisees, and the drive franchisees and their teams have to ensure their salons stand out.

Exceptional customer experience is key “Our goal is to ensure that no matter which Hairhouse Warehouse store our customers visit, they have the same great customer service experience,” said Daniel Movrin, Hairhouse Warehouse Learning and Development Trainer. Daniel has been with the Hairhouse Warehouse Head Office Support Team for four years, and in each of those years has seen

10 Business Franchise Australia and New Zealand

the brand continue to empower the network to provide service that goes beyond the expectation of their customers. According to IBISWorld, in 2017 hairdressing and beauty services in Australia are worth a staggering $5 billion in revenue and have grown 2 per cent since 2012. Faced with strong competition in the space, Hairhouse Warehouse decided to arm their franchisees with a comprehensive calendar of workshops to ensure staff are continuing to improve their skills to meet customer needs and remain on top of current industry and fashion trends.

A powerful partnership Hairhouse Warehouse embarked on a mission to develop a ‘best-in-market’ training calendar – free of charge to anyone within the network; franchisees, team leaders and staff members. By partnering with the widely-respected, Matrix Australia (part of the L’Oreal brand) Hairhouse Warehouse have created an educational powerhouse – providing workshops throughout their franchise network.

A wide-ranging training curriculum With a focus on the diverse needs of their franchisee teams – from apprentices to those

with years of industry experience, workshops have been developed to cover a range of skills. Workshops are split over two categories: technical and consultancy. Within these categories, training is tailored for different levels of skill and experience, from fundamentals aimed at those recently involved in the industry, right through to advanced sessions for those with more experience. Technical sessions focus on covering the core elements of hairdressing, giving stylists confidence in the key elements required by their clients’ day in and day out, such as: cutting, colouring, styling and specific men’s sessions. Consulting sessions focus on the customer experience – the ‘above and beyond’ actions that inspire loyalty and confidence from clients, including; the spoken language, art of selling, and leaving a lasting expression after each sale.

The best in the business Running these sessions are internationally recognised artists such as Uros Mikic, who has been the Australian Creative Director for Matrix since 2015 and the winner of a number of awards, including the 2016 Hair Expo Men’s Hairdresser / Barber of the Year. Usually these classes cost anywhere between $300 and $700 per day, but Hairhouse Warehouse offers them for free and at various locations across Australia. “We wanted to eliminate cost and distance as a potential barrier - we don’t want any of our franchisees to miss out,” said Daniel. The sessions have proved a popular addition to the calendar amongst franchisees and staff. “The energy at each session is fantastic – our team leaders and stylists love having access to industry experts and the opportunity to refine their skills,” Daniel confirmed.

Given the increase in participation in the educational courses since offering the exclusive sessions at no cost, the 2018 calendar plans on expanding to provide the Hairhouse Warehouse network with a greater depth of courses to establish world-class customer service throughout each store and salon. “We identified the areas of the business that had room for improvement, and built workshops that have a direct impact on our customers,” said Daniel. “We pride ourselves on providing the best possible customer service, and the way a customer feels once they leave a store is a direct representation of the systems within our brand.”

Supporting leadership and business growth

prior to jumping into their own store,” said Daniel, “in-store training doesn’t stop once the store is open, Business Managers make regular visits to ensure smooth operation of each store.”

The need for continuous improvement For Hairhouse Warehouse, the philosophy behind the focus on learning and development is clear.

Above and beyond the technical and consultancy workshops - Hairhouse Warehouse also offers a leadership course targeted at managers and franchisees – empowering them to be better business leaders. Hairhouse Warehouse’s already intense Franchise Induction Program (FIP) has been developed further for 2018 to ensure that new franchisees to the network are setup with everything that they need to be successful from opening day. Franchisees spend six days within the Hairhouse Warehouse Support Office meeting all of the relevant departments and getting to know the staff, gaining a better understanding of what goes on behind the scenes to mark everything possible.

“The reason we continue to push the boundaries of learning and development is simple,” said Daniel, “as a brand we want to provide our customers with a great value product and service.” With over 140 stores nationwide, Hairhouse Warehouse is Australia’s leading retail hair and beauty franchise brand. Hairhouse Warehouse continues to spread the power of good hair across Australia, and is on the lookout for new franchisees. You don’t need hairdressing experience to have a successful Hairhouse Warehouse store, you need business acumen, a commitment to excellence, and a love of working with people.

A further two weeks is spent conducting intensive in-store training where franchisees go through all phases of store; daily operations, customer service, retail and even spending the day as an apprentice in the salon.

If you would like to find out more about franchising opportunities with Hairhouse Warehouse, contact our Network Development team for a confidential discussion at:

“We decided to take this approach because it gives our franchisees real hands-on experience

0451 370 060 franchising@hhwh.com.au

Business Franchise Australia and New Zealand 11

f r an c h i s e c o u n c i l o f aust r a l i a

Franchising best practice and leadership

Promoting and maintaining franchising as a successful business model, important employer and major economic contributor is a task that is incumbent upon all those who form a part of this vibrant sector.

For the Franchise Council of Australia, ensuring franchising continues to nurture entrepreneurial success and provide opportunities for everyday Australians to own their own small business is at the heart of all that we do. While the FCA continues to work for a vibrant sector, it is fantastic to see FCA members continuing to demonstrate their commitment to best practice as well. This can be seen through the take-up of participation in the Certified Franchise Executive (CFE) program, the only

12 Business Franchise Australia and New Zealand

internationally recognised accreditation program for franchise executives. Since the FCA launched the program in Australia in 2012, around 120 participants have either enrolled in or completed the CFE program, including the 24 franchise professionals who have gained their accreditation in 2017. The calibre of entrants in this yearâ&#x20AC;&#x2122;s MYOB FCA Excellence in Franchising Awards has also been outstanding. There is no better advertisement for the strength of franchising as a vehicle for innovation and entrepreneurship than the women and men, including franchisees, whose achievements are

“We are engaging in constructively and cooperatively with the Fair Work Ombudsman to ensure members are provided with the resources to understand and meet their new responsibilities and obligations.”

“A strong franchise sector relies on franchisors and franchisees meeting their compliance obligations and striving for best practice in all aspects of their business.”

Damian Paull | CEO | Franchise Council of Australia

sector that will continue to provide business and employment opportunities for many Australians into the foreseeable future.

Fair Work Amendment (Protecting Vulnerable Workers) Act 2017 For almost the past two decades, franchising has been well regulated under the Franchising Code of Conduct, which sets out the rights and obligations of franchisees and franchisors as parties to a franchise agreement. As businesses, franchises have also been subject to other relevant laws, including the Fair Work Act, which governs the employee/ employer relationship in Australia. In September 2017, the Federal Parliament passed amendments to the Fair Work Act that apply to all employers, companies and employees covered by the Fair Work Act but are particularly important for franchising. The amendments to the Fair Work Act, introduce new, higher penalties for serious contraventions of workplace laws and record keeping breaches as well as making franchisors jointly liable for the underpayment of workers by franchisees.

showcased at the Awards. We congratulate all the winners, finalists and entrants for their success and contributions to franchising. These outstanding contributors to the sector deserve recognition, but upholding the good reputation of franchising is a job not just for the FCA but for every franchisor, franchisee and supplier or advisor to the sector. This can be in the form of education and professional development, fostering and recognising success, and ensuring compliance with all legal and regulatory obligations. By doing so, together we create a robust

In practical terms, these amendments do not change a franchisee’s responsibility to meet their workplace compliance obligations to provide payroll, taxation, superannuation and leave entitlements to all staff they employ. As part of the FCA’s leadership role for the sector, we are engaging in constructively and cooperatively with the Fair Work Ombudsman to ensure members are provided with the resources to understand and meet their new responsibilities and obligations. A strong franchise sector relies on franchisors and franchisees meeting their compliance obligations and striving for best practice in all aspects of their business.

Leaders of Franchising As a prospective franchisee, one of the most important questions you can ask is whether the franchise system you are considering buying into is a reputable brand that is committed to working towards franchise best practice and demonstrating a commitment to maintaining the good name of the franchising industry within Australia. One way of determining this is to check whether a franchisor is a member of the FCA. While FCA membership itself demonstrates a commitment to franchising excellence, the FCA is now pleased to introduce a new membership category, Leaders of Franchising, which is designed specifically for franchisors who share the FCA’s vision for promoting, supporting and developing franchising as a key driver of economic and entrepreneurial success. Members who qualify for the Leaders of Franchising membership category will have demonstrated a willingness to share their insights and contribute to building a positive public profile for the franchise sector and Franchise Council of Australia. In return, our Leaders of Franchising will gain access to the benefits of branding, resources to help grow their franchise systems and access to key politicians and stakeholders. The FCA has engaged with select franchise systems that have demonstrated their commitment to franchising excellence to become the first Leaders of Franchising. The initial response to the launch of this initiative has been overwhelmingly positive and we look forward to working with and for our inaugural Leaders of Franchising members to promote and grow the franchising business model in Australia. www.franchise.org.au

Business Franchise Australia and New Zealand 13

pr o file : l ava c o ff ee

Finally…

an affordable coffee franchise! Lava Coffee is a vibrant Australian owned Specialty Coffee Franchise currently operating in four states across Australia.

The key benefits for prospective franchisees include:

Our exclusive and very popular private label house blend is the cornerstone of a modern, low complex menu relevant to today’s market.

• Unwavering commitment to Quality

At Lava we are not just another coffee franchise. Gone are the expensive start up fees and over priced equipment and fitting costs that are commonplace within our industry. Once you are up and running you will enjoy the certainty of a low, fixed franchise fee structure rather than a percentage of your turnover. The formula is simple - highest quality coffee with the lowest possible start up and running costs – giving you every chance to win. Our head office support team are highly experienced in franchising, retail and coffee you will never feel alone. With a focus on ‘out of the box’ store formats and ‘non-traditional’ locations we are the point of difference in the booming coffee industry.

• Affordable entry costs (under $100k turnkey in some formats) and fixed ongoing fees • A proven business model designed to minimise overheads • Highly Experienced Support Team • Comprehensive training and launch program • Finance options available. We currently have approved locations available in every state of Australia. You are also welcome to nominate a site of your own which our team will take a look at to ensure it meets criteria. If you have no coffee or hospitality experience that is not a concern – many successful franchisees have transitioned from completely different industries. The secret to franchising is having robust, tested systems and processes which provide the business owner the safety net they need, particularly when starting out. From there it is all about dealing with people. Our application process will test you in this

area and ensure you are a good fit for the business. The type of person we are looking for to join us on the journey should be: • Customer service focused - if you genuinely enjoy meeting people from all walks of life and making their day then this is the business for you. • Able to follow a proven system - all good franchise brands are built on a foundation of proven systems and processes. Following these systems to benefit from the strength of the franchise network is vital. • Fun - creating an experience for the customer is just as important as serving them a great Lava Coffee! • No experience necessary - provided you are open minded and willing to learn our extensive training and support programs will ensure you have the operational skill to run a great business. Once you decide to make the leap you will see the initial training, business launch program and ongoing support structures are the key to our success. You will also see the relationship we have with our Coffee Roasting team is far more than a Supplier-Customer arrangement. We have been working with the experts from Seven Miles Coffee for many years and they ensure we have complete control and confidence in our blend. Every step from growing the bean through to roasting, packaging and delivery is managed to the highest standard possible. If you have any questions or would like to know more about our unique, low entry cost model don’t hesitate to make contact at any time. John Stanton, Lava Coffee Director of Franchise Development jstanton@lavacoffee.com.au 0421 644 661

14 Business Franchise Australia and New Zealand

fran c h is o r in dep t h : Fast way C o u r i er s

Fastway cements the future for franchisees With three in four internet users in Australia now shopping online, a revolution is underway at Fastway – one which puts Fastway’s franchisees in the box seat to take advantage of Australia’s $10 billion-plus e-commerce opportunity. “We’ve transformed our thinking here at Fastway as we continue to evolve to capture more and more of Australians’ rapidly growing passion for online shopping,” Fastway Couriers Australia CEO Peter Lipinski said. From re-inventing the way parcels are collected and delivered for both customers and couriers, to tapping into the sharing economy to provide for its franchisees while embracing innovation and automation to boost productivity and enhance customer service excellence, Fastway is turning the traditional delivery framework on its head. Fastway Courier’s ability to leapfrog their franchisees’ businesses ahead of trends is

fuelled in a large part by the company’s connections to disruptive market leader, international courier and logistics company Aramex. Aramex, which operates in over 60 countries, purchased Fastway Couriers in January 2016, providing the business and its franchisees with access to world-leading research, resources and expertise. Fastway Couriers has a three-tiered business model: • Courier Franchisees are the face of the company and embody the company’s ethos of ‘delighting the customer at the door’ by picking up and delivering parcels. • Regional Franchisees build the brand in their local communities, operating local depots, employing office staff and overseeing Courier Franchisees. • The National Master Franchise provides management support to Regional Franchisees, ensuring all franchisees adhere to the Fastway system and assist each member to develop and grow their business. “Customers’ shopping habits and expectations have been completely up-ended, and Fastway has responded accordingly with a completely new approach,” Peter said. “At the core of our approach in helping our

16 Business Franchise Australia and New Zealand

franchisees thrive in this ever changing environment is our commitment to excellence. Change is now a constant in the business world so we set ourselves the challenge to better support our franchisees in managing the demands of business within a constantly changing framework. “Change is stressful but, with the right tools and support, it’s also a wonderful opportunity. Through working with and learning from the very best in business here and across the world, we’re entrenching the success of our Fastway network and the future of our franchisees. “At Fastway, an essential part of this equation for success lies in working closely with our franchisees to understand and support their businesses’ evolution. You learn a lot by talking to each other and by being in their businesses routinely to see what’s working well and what could work better. It’s amazing what a good chat can reveal and spark. “We use data to analyse and boost productivity. Automation is and will continue to provide a rich seam of improvement while our franchisees also reap the rewards of Fastway being part of the global network of listed, global logistics company Aramex which is redefining the sector.

“The old ways of thinking have been superseded and our focus is, and will remain on future-proofing our franchisees’ businesses through investment in innovations and leading technologies.”

it suits them and to be able to drop off and collect parcels 24/7. This, clearly, is not sustainable for a traditional franchise business. “At Fastway, we’re driven by four simple objectives in redefining what we do,” Peter said.

“It’s an extremely exciting time to be involved in delivery logistics with technology advances rewriting the rules and that’s a huge opportunity for us and for our franchisees. “That appetite for online shopping is great news for our franchisees with the volume of parcels growing at an extraordinary rate and, in line with the new way of shopping, we needed a new way of thinking.” In order to meet this huge opportunity, Fastway Couriers is investing heavily in the tools, technology, automation, innovation and customer service excellence integral to its franchisees’ success. This investment is underscored by the rapidly growing appetite of Australian consumers for online shopping and the expectation of round the clock convenience.

Freeing up time for franchisees to work on rather than in their business “We’re increasingly in an ‘always on, always available’ world,” Peter said. “Australians expect to be able to shop when

“We need to capture an increasing share of the exploding value of e-commerce for our franchisees. We need to help our franchisees better manage the ever increasing total volume of deliveries. We need to more effectively and cost-efficiently manage the massive spikes in delivery resulting from the shift in e-tailing dynamics and we need to free up more time for our franchisees to work on rather than in their businesses. “The only way to do this is challenge the status quo each and every single day and that’s exactly what we do here at Fastway. We’re rewriting the rules and we’ll continue to do just that because that’s how we make sure that our franchisees have successful and sustainable businesses which allow them to enjoy life by working on the business rather than in the business.” The e-commerce revolution has extended the madness of the traditional Christmas delivery spike across the year and potentially extended the stress levels for those tasked with deliveries however the Fastway approach means its Regional and Courier Franchisees are reaping the rewards. “Traditionally, the greatest challenge facing our franchisees has been managing the enormous wave of time-critical Christmas deliveries. In addition to meeting the delivery demands, we wanted to make sure that we

also helped keep stress levels down for our franchisees and for our customers. “That challenge has become even more complicated because the volume of Christmas deliveries is no longer a one-off annual event. Frenzy online sale days like Black Friday and Cyber Monday continue to grow in popularity and frequency. “All of these changes mean that our annual total of 34 million deliveries is set to scale up significantly, especially given Australia is one of the top three countries forecast to experience growth.” Fastway’s research shows that 85 per cent of customers want parcels delivered to their homes while 30 per cent aren’t home during the day for deliveries. This is a challenge not just for customers but also for the franchisee trying to complete the delivery. “Fastway’s solution was simple in hindsight like most good solutions are,” Peter said. “We thought about how we could best solve this huge challenge of collecting and delivering a growing avalanche of deliveries in a way that worked for our customers and for our franchisees. “Our solution was our revolutionary Parcel Collect and Blu Couriers service and the response from our franchisees and customers has been tremendous.”

Innovations like Parcel Collect and Blu Couriers benefit customers and franchisees Parcel Connect (www.parcelconnect.com.au) taps into the diverse business hours of local

Business Franchise Australia and New Zealand 17

fran c h is o r in dep t h : Fast way C o u r i er s

“Smarter use of technology means our franchisees have more time to grow their businesses while making it easier for them to do business.” stores and petrol stations to provide a close and convenient drop off and collection point for both customers and Fastway’s franchisees. Blu Couriers (www.blucouriers.com.au) is an innovative platform developed to support Fastway’s franchisees. Blu Couriers harnesses the rapidly evolving sharing economy to provide franchisees with an on-demand, trained workforce to meet forecast and unexpected spikes in deliveries. “We want to make sure that every customer’s interaction with us is a delight and so we invest time and resources in continually boosting our customer service experience through automation and innovations like our ground-breaking Parcel Connect and Blu Courier initiatives,” Peter said. “Parcel Connect is a revolutionary approach for our customers and our franchisees. Customers can now drop off and collect their parcels at a time that suits them using one of our 800+ local Parcel Connect locations. For our franchisees this removes one of the biggest frustrations – not being able to finalise a delivery as a result of the customer not being home.” Toowoomba Regional Franchisee Philip Jeffrey says Parcel Connect has made life easier. “I don’t do anything until it’s proven to work,” Philip told the convention. “Parcel Connect means I’m no longer taking calls about the timings of parcel delivery.”

The old ways of thinking have been superseded Fastway’s commitment to future-proofing its franchisees’ businesses continues to deliver innovations, including the groundbreaking Blu Couriers which helps franchisees costeffectively manage delivery spikes. “The old ways of thinking have been superseded and our focus is, and will remain on future-proofing our franchisees’ businesses through investment in innovations and leading technologies,” Peter said. “Blu Couriers means our franchisees are now saving money and time, enjoying cost savings through an extended fleet of reliable crowd sourced couriers, growing their business, reducing their stress levels and freeing up time to be more strategic. “Like most great ideas, Blu sounds simple.

But it’s not. Critical to Blu’s success has also been the close involvement of our franchisees to make sure that we’re delivering the best possible solution for them, as well as for our business and our customers. Technology is a major platform for Blu Couriers’ success and we continue to invest time and resources in proprietary technology to optimise delivery security, tracking and monitoring. “We had to work out how best to embrace crowd sourcing. We invested in route planning software which is integrated with our core systems and online application system to create a turnkey solution from a franchisee’s perspective. “To date, Blu Couriers have helped our franchisees cost-effectively shift almost 300,000 parcels on time and to customers’ expectations while achieving cost savings of up to 50 per cent on outside hire. We have over 200 Blu Couriers registered with a goal of 1000 by the end of 2017. Blu Couriers mean our franchisees are better resourced to become business owners/operators rather than purely delivery labourers. Blu Couriers has futureproofed their businesses and ours.” Fastway’s franchisees are thrilled with the ongoing innovation and the resulting business benefits. “I use Blu Couriers twice a week to help me focus on my customer service and delivery standards,” Mohamed Khalaf, Fastway Courier Franchisee Lakemba, Punchbowl and Roselands said. “Blu Couriers helps me focus on my customer base which has enabled further business growth,” Damian Cassidy, Fastway Courier Franchisee – North Lakes area said.

18 Business Franchise Australia and New Zealand

Actively recruiting Blu Couriers to support franchisees The initiative has proven so successful that Fastway is now actively recruiting for local Blu Couriers. Being a Blu Courier is a very flexible way to earn money for car-owning Australians who get to pick and choose when they work. The ongoing investment in technology here and globally through the Aramex connection means Fastway is firmly focused on protecting the integrity of franchisees’ investments. “Whatever we do has to deliver to our franchisees’ bottom line,” Peter said. “By creating an eco-system where we control a growing number of the levers that support our franchisees through innovations like Parcel Connect and Blu Couriers, we’re able to optimise the opportunities and minimise the challenges for our franchisees. “Smarter use of technology means our franchisees have more time to grow their businesses while making it easier for them to do business. There’s already a whole lot more in the pipeline which we’ll be launching over the next 12 months which will entrench our franchisees’ leadership position. “The combination of Aramex and Fastway is unbeatable,” Peter said. “Working together there is no one who can or will do this better than us.” If you’re interested in learning more about the many benefits of being a Fastway Regional or Courier Franchisee, please visit: www.fastway.com.au/franchising

N ETWORK D EV ELOPMEN T STRATEGY

E X ECU T IV E R EC RU IT M EN T

ONLINE OPERAT IONS MANUALS

FRA NC HI S EE T RAI N I N G

F RANC H I SE E P R O F I L I NG

F RANCHISE SYST E M SE T UP

D I GI TAL MARKETI N G STRATEGY

H R SU P P ORT & H E L P D ES K

OPERATI O NAL TEAM S UPPORT

G RA P H IC D ES IG N

(03) 9533 0028 hello@fcbs.com.au www.fcbs.com.au

Quality ISO 9001

Business Franchise Australia and New Zealand 19

e x pert adv i c e

Is franchising right for you?

One of the main benefits of being a franchisee or a franchisor is the satisfaction of being your own boss. You make the decisions. The downside? You live with the consequences. That’s why it’s important that the initial decisions you make are informed, strategic and based on robust and accurate information. Before you invest a lot of time and money into a franchise business, you need to know whether it’s viable option for you. Potential

franchisees should assess the feasibility of the industry for their individual circumstances. Carefully reviewing and understanding all requirements are necessary to survive and thrive.

1. Franchise background

Checklist for buying a franchise

q How experienced is the franchisor’s team?

Buying a business is a substantial investment. Once you have decided on a franchise system and started the purchase process – you must ask the right questions. A careful, wellthought due diligence on the business is the key to a successful transaction. This checklist is designed to help guide you through this process:

q What is the vision for the business and brand?

20 Business Franchise Australia and New Zealand

First, you need to understand the franchise system and background information.

q How long has the business been franchised? q How much do I need to invest?

q What are the plans for growth?

All franchises aren’t created equal. The good brands out there are constantly evolving, so it’s not just about understanding where they are today, but where are they headed in the future.

5. Get to know the franchisees

“All franchises aren’t created equal. The good brands out there are constantly evolving, so it’s not just about understanding where they are today, but where are they headed in the future.”

Jason Daniels | Partner, Business Services | BDO

This is a really good indicator of how well a franchise is doing. If a franchisee isn’t willing to buy a second store, that’s a pretty good sign that there’s something wrong. If a franchisee owns multiple stores, he or she was obviously happy enough with the first one to buy a second. They were also able to fund it, which is important because they’ve either funded it through profits or the bank liked them enough to lend them the money.

3. Franchisee support

It is important to understand the support the franchisor offers the franchisee and how this relationship works.

q As part of your initial investment what training is provided? q What ongoing support does the franchisor provide? q How often will you be talking to the franchisor? q How often will they visit the store? q Do they review the performance of the stores regularly? q How often are franchisee reviews conducted? q Does the franchisor offer assistance to help you improve?

4. Franchise agreement 2. Current franchisee success

A full understanding of the franchise system, its success and current state should be factored into your review process. Get to know the business inside and out. Seek out a franchisor who is going to be honest and upfront from the start.

q What are the peaks and troughs of the business?

Many franchise groups want to sell you a store and that’s it. You need to clearly understand the franchise agreement and understand how the fees you are paying provide value to the business and what support you receive in return.

q What marketing support is available to help you succeed? q Who is the main contact for you as a franchisee once you start?

q What is the turnover of franchisees?

q What support network do franchisees have with each other?

q How many multi-store franchisees are there?

q How does the franchisor and franchisee collaborate and communicate?

q What is the typical make-up or characteristics of franchisees?

q How is franchisee feedback captured and is it regularly addressed?

Consider meeting or speaking to other franchisees before you buy, particularly if you have any doubts or want to ‘try before you buy’. This will give you the opportunity to hear how the stores run on a daily basis and answer any operational questions you may have. Spending a day with a franchisee will give you handson experience and assist with your final decision. Drill down to industry and operation specifics.

q How are they doing? q Are they happy? q What’s the relationship like with the franchisor? q Even just down to simple things - are they making money? Is it profitable for them? q If they had their time over, would they do it again?

Seek independent advice The franchising industry is facing a unique set of challenges, including economic volatility, heightened competition, and legislative challenges. At any point in the due diligence process it is important to seek professional guidance or support if you are unsure of information or want a second opinion. If this checklist highlights more questions, or if you would like to find out more about how BDO can help you assess the viability of a franchise, contact Jason for a complimentary one hour consultation. Jason Daniels is BDO’s national Franchise Partner within BDODrive. His expertise lies in all areas of financial management, especially mergers and acquisitions, business planning, forecasting, restructures, systems as well as process and operational improvement and software development. He holds a Bachelor of Commerce Degree, is a Member of Chartered Accountants Australia and New Zealand. BDO offers a wide range of business and corporate advisory services to large corporate organisations, Government & Public Sector entities, private businesses, entrepreneurs, and individual clients across a wide range of industry sectors. In Australia, BDO can offer the expertise of 162 partners, supported by 1,250 staff located in New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria and Western Australia. To contact Jason or the BDODrive team email: jason.daniels@bdo.com.au

Business Franchise Australia and New Zealand 21

S HOWCAS E : R edCat

Quality, Price, and Convenience:

INNOVATIONS for the Digital Age Hospitality is a tough industry. Australian consumers are very demanding - they want quality, price, and convenience, all rolled up. And differentiating your shop from the one next door is difficult - how do you manage to stand out? Let’s look at quality, price, and convenience, from a technology and systems perspective.

Quality needs to be addressed through your operation Everything from sourcing to supply chain to people and equipment affect quality. And at a fundamental level, your interaction with your customer, through both staff and technology, affect quality. With the right planning, technology and training, you can get this component right.

Lawrence Pelletier, Sales & Marketing Director, Redcat Hospitality POS Solutions

Price, on the other hand, can be handled in different ways One approach is to create a loyalty program

22 Business Franchise Australia and New Zealand

that encourages your customers to come back, diminishing price pressure. The challenge is that in hospitality, loyalty seems to have lost its meaning. Webster defines it as “being faithful to an… institution”, but I think the loyalty that we are seeking is one of belonging. Perhaps the best at mastering this concept are the Australian AFL clubs. Being a member of an AFL club is to truly be loyal. The clubs work hard to encourage and reward loyalty in many different ways, from discounts to rewards, right through to simple birthday cards. Seizing on this, perhaps we need to implement belonging programs! We can encourage a feeling of belonging in many ways. Offering free product, such as every tenth coffee free. Giving a birthday reward, such as a free main meal (a great idea - who eats birthday dinner alone?). Or simply addressing the customer by their name (sourced from your loyalty program of course). To make this work, you need a loyalty solution that’s integrated into your POS solution. Make sure it will support your marketing initiatives, whether they include couponing,

“Consumers love an easy to use online ordering solution that identifies them and rewards loyalty.” gift cards, digital wallets, key information collection, or mail-outs. And make sure that the integration makes it easy for staff to understand and action the offers that you are providing. You want to be able to accurately report on customer redemptions, and you don’t want to frustrate customers with the process. Creating this sense of belonging lets you address price in two different ways. One, you can offer discounts and other enticements to your repeat customers. Two, increasing the customer’s sense of belonging will reduce price pressure customers associate with your products.

Convenience is your third challenge In the crazy, busy world we live in, customers are demanding ways to pre-order their food and drink, and to have it ready when they arrive. And doing this over the phone is no longer acceptable to the millennial generation - you need to provide a website (responsive, so it displays on a smartphone), or better yet a smartphone App. The keys to a successful online ordering solution lie in the technology employed, and the operational efficiency involved in the implementation. Fully integrating the solution into POS means the system knows if the store is open or closed, if it’s having internet communication issues, and what the

specific menu (and pricing) is for the location. Operationally, online orders should skip the POS, and be delivered straight into the kitchen. Online orders should be identified on printers and screens, as well as being reported separately to management. And you can’t forget loyalty - customers using the App need to be able to be treated as a loyal customer, whether it’s receiving points and offers, or redeeming coupons and gift cards. Consumers love an easy to use online ordering solution that identifies them and rewards loyalty. In fact, we’ve seen customers using online ordering report sales increases of over 13 per cent in food, and over 17 per cent in drinks. This is a big tick in the box for the convenience factor. Ensuring your technology approach helps you to address quality, price, and convenience can definitely make a difference to your business. The right approach can help you to

differentiate from the competition, and mean the difference between success and failure. Redcat is a specialty franchise hospitality POS provider, with multiple options, including accounting, stock, payroll, loyalty, integrated online ordering, digital displays, and smartphone apps. To find out more about Redcat, visit www.redcat.com.au or say hello@redcat.com.au.

“The keys to a successful online ordering solution lie in the technology employed, and the operational efficiency involved in the implementation.”

Business Franchise Australia and New Zealand 23

e x pert adv i c e

Gettin h wi Franchising Having worked closely with over 20 franchise companies in over 32 countries with different franchise models and business sizes I am often asked about the benefits of franchising, how to get started on the journey and what to be aware of when making this big decision. My view is a simple one, franchising is a great opportunity to be your own boss. Franchising offers the independence and flexibility of being a small business owner whilst also being a part of a trusted and established brand network. All franchisees should be involved in influencing, growing and enhancing the brand – and I truly believe being part of such a community is a great asset for a business owner and something that only a franchise model is able to provide.

“When you have narrowed down the business or brand that you are interested in, don’t be afraid to ask questions to potential franchisors.” Paula Bedford | Managing Director | Begin Bright

Getting started on your franchise journey should involve a lot of research and due diligence to determine if a particular brand and business model is right for you. To start the research process, I would strongly recommend visiting Franchise Exhibition events where you are able to see a number of businesses who are looking to expand. This is the perfect opportunity to talk to the franchisors team, ask lots of questions, add yourself to their contact list and pick up reading material. Also, there are often plenty of presentations from different organisations and business leaders that can help you to develop your understanding on the finer details of being a franchisee. Attending expos are a great way to build knowledge and

24 Business Franchise Australia and New Zealand

networks, while exposing you to businesses and potential opportunities that you may not have previously considered. You’ll find each state in Australia has these types of events annually, as a minimum, and you can gain entry for a small fee or sometimes for free. In addition, there are also many franchising publications and organisations that you can access either in print or online to assist you. When considering what types of franchise business you would like to invest in, remember that you don’t necessarily need to have industry expertise as the brand should provide all the necessary training. Whether you decide you want to invest in a business you already have a passion for or something completely new, take your time in assessing if a business

“All franchisees should be involved in influencing, growing and enhancing the brand – and I truly believe being part of such a community is a great asset for a business owner and something that only a franchise model is able to provide.” It is also vital to understand if a franchisor has the right systems in place to ensure that the business is future proofed, giving you longevity to your investment. At Begin Bright, we use cloud based platforms that are flexible and user friendly so our owners can spend time where it matters, with their customers, developing their businesses and supporting the educational journey for our future generations. We also provide ongoing learning and development to support our partners to ensure we are supporting their needs whilst they are growing their own businesses. As part of your due diligence I also recommend speaking to small business owners, franchise owners and a franchisee from the brand you would like to invest in, especially if you have never owned a business before. It is hugely beneficial to speak with people who have prior experience. Although the franchisor will assist you in establishing your business, it’s important to gain your own understanding of what it takes to succeed including local marketing initiatives, social media and building links and networks in the local communities. There is a lot of information available online, one great support tool is the free Griffith University course that really helps in understanding what entering a franchise agreement means. is right for you, your business goals and your lifestyle. According to your own investment goals there are different ownership options available. For example, single unit ownership provides the opportunity to focus on a single site, while multiple site franchise ownership can be really beneficial for business minded people who want to leverage resources over a number of locations within a territory or territories. When you have narrowed down the business or brand that you are interested in, don’t be afraid to ask questions to potential franchisors. Ensure that the business you decide to invest in can support you with internal expertise including robust operations manuals and systems, learning tools,

marketing, and support office functions such as IT. In addition, if the business requires subject matter knowledge, ensure that the franchisor demonstrates they’re up-to-date in their particular field, for example our Begin Bright franchisees are provided with tools, materials and resources compiled by our Early Years Education subject matter experts. When looking at which business to invest in, understanding the franchisors ownership and business structure is important. Begin Bright is owned by Cognition Education Group, a leading global provider of educational services. We are able to utilise their experienced team of educators, learning designers and infrastructure to enhance the strategy, the support and the opportunities we provide our Begin Bright franchisees.

Franchising is an exciting and rewarding journey. There is a lot of information available to help you in the decision-making process. Whatever decision you reach always ensure you have taken independent legal and financial advice before making a commitment. Paula Bedford is the Managing Director of Begin Bright - School Readiness and Primary Tutoring centres. Paula has a wealth of experience in franchise and operations management, having had various roles with international franchising brands. Find out more about franchising with Begin Bright at: www.beginbright.com.au/franchise

Business Franchise Australia and New Zealand 25

PR OFI L E : 7- eleven

BENEFITS OF BEING A 7-ELEVEN FRANCHISEE Our stores are open 24/7, so we’re with you 24 hours a day, supporting you in every part of your operation. From setup, to training, to marketing, and even to book-keeping, we’ll help you turn your new business into a solid investment. We set up shop for you and give you

full training

We take payroll admin off your hands

and help with the book-keeping

We deal with suppliers to get you the

best products

We manage the fuel

LEADER OF N W O R U O Y SUCCESS

the world, and secondly a business system that works, one that provides more support than most other franchise networks.

“We are passionate about franchising, and work Contact Details hard to ensure all 7-Eleven Franchisees achieve their goals, deliver an outstanding convenience Franchise Development Managers An initial investment of between $400,000 and Welcome to a world of opportunity, $1,000,000 + is what is required offer to become to customers and provide a great place to Brett Reading brought to you by 7-Eleven, the a 7-Eleven Franchisee, so it’s certainly a big work for their store team members.” Queensland brand that’s world famous. Financials

decision to make.

The 7-Eleven franchised business model is one with a difference, because we tie our financial success to the success of our Franchisees. 7-Eleven shares in the profits, so it’s in our interest to ensure that we continually work with you to meet the needs of your customers to grow sales, and to grow profits. Our gross profit split is determined progressively, and there are other shared income stream profits, such as commissions.

We have brands you won’t ﬁnd anywhere

else

7-Eleven: START YOUR SUCCESS STORY TODAY We provide advertising and promotional

support

BENEFITS OF BEING A 7-ELEVEN FRANCHISEE Our stores are open 24/7, so we’re with you 24 hours a day, supporting you in every part of your operation.

Financials

www.7elevenfranchise.com.au Your partners in success

From setup, to training, to marketing, and even to book-keeping, we’ll help you turn your new business into a solid investment. We set up shop for you and give you

full training

We take payroll admin off your hands

and help with the book-keeping

At 7-Eleven, we take a We deal with suppliers to get you different approach to the best products franchising than many others. We manage the fuel We take care of the things We have brands you won’t ﬁnd anywhere that are a hassle about being else a provide smalladvertising business owner, and We and promotional support provide you with support every step of the way.

An initial investment of between $400,000 and $1,000,000 + is what is required to become a 7-Eleven Franchisee, so it’s certainly a big decision to make. The 7-Eleven franchised business model is one with a difference, because we tie our financial success to the success of our Franchisees. 7-Eleven shares in the profits, so it’s in our interest to ensure that we continually work with youSouth to meet the needs of your customers New Wales, Victoria, the Australian toCapital grow sales, and toand growWestern profits.Australia. Territory, Our network includes both franchised and

Our gross proﬁt split is determined corporate stores. progressively, and there are other shared Whilestream Corporate stores areasancommissions. important part income proﬁts, such of our business, the majority of 7-Eleven stores are franchised – that is, independently owned and operated. We are passionate about franchising, and work hard to ensure all 7-Eleven Franchisees achieve their goals, deliver an outstanding convenience offer to customers and provide a great place to work for their store team members.

START YOUR SUCCESS STORY TODAY It’s this approach that has made us the success we are today. Our business, 7-Eleven Stores, Pty. Ltd, Australia’s first choice in convenience, is a private company owned by the Withers and Barlow family. The company has a license to operate and franchise 7-Eleven stores in Australia from the US based 7-Eleven Inc.

Our Customer Offer www.7elevenfranchise.com.au Critical to the success of our Franchisees’

The first Australian store was opened in August 1977. Today 7-Eleven Stores Pty Ltd. operates more than 660 stores in Queensland,

businesses, and our company overall, is ensuring our offer is differentiated and gives our customers what they need, when they need it. 7-Eleven is proud of its growing range of exclusive products, brands and services.

26 Business Franchise Australia and New Zealand

E-Mail: bzr@7eleven.com.au Mobile: 0407 franchise 877 674 is a A 7-Eleven

Our iconic Slurpee is the original and the best partnershipOur in success. frozen carbonated famous $1 Peterbeverage. O’Hara Coffee is fantastic value. In addition to our Victoria / Western Australia When youbrands, buy a 7-Eleven franchise, proprietary we have a market leading E-Mail: pwo@7eleven.com.au you buy two things. Firstly, a brand supply chain, which allows us to have fresh Mobile: food delivered 7 days recognised a0408 week175 to 534 every store in name that’s around our network. the world, and secondly a business

Shayne Boogaard

thatWales works, onethe that This meanssystem our customers can enjoy New South 7-Eleven Food more on thesupport Go rangethan whichmost provides E-Mail: szh@7eleven.com.au includes top other qualityfranchise sandwiches, sushi, hot Mobile: 0418 136 networks. 156 pastries and sweet treats and know they will always have a great value, fresh product.

Our fuel stores give customers a range of premium Mobil fuels, which include various performance and engine care additives, to choose from. We are always looking for new and innovative Contact Details categories, products and services to make Franchise Managersfor our our stores Development even more convenient customers. We then make our stores even Brett Reading more convenient to shop with well planned Queensland layouts, fast point of sale systems with a range E-Mail:well bzr@7eleven.com.au of payment choices, chosen locations, Mobile: 0407 easy parking, and stores that877 are674 open 24 hours, 7 days a week, 365 days a year.

FRANCHISING Peter O’Hara

Victoria / Western Australia Our Franchise Offer

E-Mail: pwo@7eleven.com.au

An initial investment of between $400,000 Mobile: 0408 175 534 and $1,000,000 plus is what is required to become a 7-Eleven Franchisee, so it is Shayne Boogaard certainly a big decision to make. New South Wales 7-Eleven’s offer is a compelling one for many E-Mail: szh@7eleven.com.au potential Franchisees. We are confident our Mobile: 0418 136 156 full service offer is strongly competitive, delivering outstanding brand strength, exclusive products, a turnkey solution and full training. In addition, 7-Eleven offers a gross profit split with a minimum profit guarantee and 24/7 support. Our Franchisees are our business partners. Their success is ours too. That’s why we’d like the people we work with to be as passionate about delivering as great a customer experience as we are. After all, we’re going to be spending a lot of time together.

FRANCHISING

We’d encourage you to read more about whether we could be the right fit for you at our franchising website: www.7elevenfranchise.com.au

Be the

LEADER OF YOUR OWN SUCCESS Welcome to a world of opportunity, brought to you by 7-Eleven, the brand that’s world famous. A 7-Eleven franchise is a partnership in success. When you buy a 7-Eleven franchise, you buy two things. Firstly, a brand name that’s recognised around the world, and secondly a business system that works, one that provides more support than most other franchise networks.

full training

We take payroll admin off your hands

and help with the book-keeping

We deal with suppliers to get you the

best products

We manage the fuel

Financials

Contact Details

An initial investment of between $400,000 and $1,000,000 + is what is required to become a 7-Eleven Franchisee, so it’s certainly a big decision to make.

Franchise Development Managers

We have brands you won’t ﬁnd anywhere

Brett Reading Queensland

E-Mail: bzr@7eleven.com.au Mobile: 0407 877 674 Peter O’Hara Victoria / Western Australia

E-Mail: pwo@7eleven.com.au Mobile: 0408 175 534 Shayne Boogaard New South Wales

E-Mail: szh@7eleven.com.au Mobile: 0418 136 156

else

We provide advertising and promotional

support

START YOUR SUCCESS STORY TODAY www.7elevenfranchise.com.au

FRANCHISING

Business Franchise Australia and New Zealand 27

e x pert adv i c e

WHY YOU NEED A GENIUS ZONE TO INCREASE PROFITABILITY The ultimate goal of the stop doing list system is to help you spend more time in your genius zone. Your genius zone is the three to five major tasks you own in the business and that you invest the majority of your time into in order to generate maximum return. A genius task meets the following three criteria: 1. It’s something you’re passionate about. First and foremost, a genius task needs to be something you enjoy, something you love doing. Without that passion, you’re not going to put in the time, energy and effort required to push your business to new heights. 2. It’s something that is essential to the business. It must be done, even if nothing else is done all day. Your business hinges on this task being completed, and being done right.

“Tasks that are placed into the excellence zone are tasks you’re really good at, that are valuable to the business, but you don’t necessarily love doing.” Matt Malouf | Speaker, Author, Entrepreneur.

I slightly altered his definitions as I began implementing the Stop Doing List system for myself and others. Please note that these are definitions to be applied to tasks or activities only and are by no means a definition of your intelligence or abilities. Tasks fall into one of the following four zones: 1. Incompetence 2. Competence 3. Excellence 4. Genius. For most, the Genius Zone is where they should spend most of their time, as it’s where most of the profit will be made. Yet most business owners I meet are often spending very little, if any, time in this zone.

passion for your business. You’ll find more freedom in your business and find more time for family, health and personal passions. I’ve been discussing genius a bit, and for good reason. When you begin to focus your time on your genius, not only do you start growing your business faster and generating more profit, but you also start enjoying business more. The tasks you choose to do every day contribute to your overall enjoyment when working, and the time being reclaimed will bring balance back into your life.

INCOMPETENCE

THE FOUR ZONES

The ultimate goal is to spend the majority of your time on ‘genius’ tasks, with a bit of time on ‘excellence’ tasks, and the rest of the tasks now become your Stop Doing List. When you stop doing these tasks, you’ll find you are now focusing on areas that will ultimately provide more profit.

Tasks that are placed into the Incompetence Zone are tasks that you know have to be done, but don’t know how to do them yourself. To give you an example from when we implemented a piece of software in our business called Time Trade, I had received the link from someone else, did some quick research and saw it would be a great fit for our business. It could save us both time and money, but I had no idea how to implement it properly. It’s simply not my genius.

I first learnt this method of categorising tasks from my studies of Dan Sullivan, founder of the Strategic Coach program and an international author, speaker and coach.

If you aren’t good at a task, you delegate it to someone who can be excellent at it. Meanwhile you’re freed up to spend more time on what you love doing, and you’ll gain more

I suggested the new system to my virtual assistant, and got her to research it, try it out and make a recommendation as to whether or not it was the right fit. It then became

3. It needs to contribute directly to the profit of the business. As you begin to value your time, it’ll become increasingly important to you to spend your time on profitable tasks.

28 Business Franchise Australia and New Zealand

her responsibility to integrate it within the business, tying it in with our existing systems. I didn’t need to know how to use it myself, other than telling clients how to book an appointment with me. (Which is pretty simple — click the link and book a time!) We then made sure the system was documented. This was all put in place by my virtual assistant, who is the one using it most of the time. Thanks to the documentation, it can be picked up by anyone in our business in the event my virtual assistant is sick or leaves the company. When we are learning anything new it often takes a long time and requires a lot of focused energy to implement. These tasks are often low value and create negative energy when you implement them (stress, angst, frustration). The goal is for you to spend zero per cent of your time performing incompetence tasks.

COMPETENCE Tasks placed into the Competence Zone are tasks you know how to do but are not very good at or loathe doing. These tasks really drain you of energy. For most business owners this is administration, filing, bookkeeping, or many of the current technology needs a business has, such as social media, search engine optimisation or Google AdWords. These are tasks you can do, but you really shouldn’t. Not only will it take longer for you to do it than someone operating in their genius, but it will also often add to your overall lack of satisfaction in your business.

In my work with clients I see a lot of tasks deemed ‘urgent’ falling within the competence category. There is inevitably a long list of these tasks, and business owners tend to procrastinate or avoid doing them which causes them to build up and create even more stress. Many of these tasks can be performed by someone else for a fraction of your hourly rate. Again, the goal is for you to spend zero per cent of your time doing competence tasks.

EXCELLENCE Tasks that are placed into the Excellence Zone are tasks you’re really good at, that are valuable to the business, but you don’t necessarily love doing. An example of this for myself is spreadsheets and financial models. As a trained accountant, I am capable of doing them to a high level of excellence — but I don’t love doing them. Excellence tasks can be stopped; however, in my experience you will generally need to invest a little more money into a person or system to achieve this. The goal is to spend 30 to 40 per cent of your time doing excellence tasks. This leaves 60 to 70 per cent of your time for the Genius Zone.

GENIUS The simplest way to describe your Genius Zone is tasks or activities you love to do and are really good at, and if your day was filled with these tasks or activities you would feel energised and happy. Genius Zone tasks are

generally easy for you to do and you tend to do them naturally. Your genius zone tasks also tend to be highly profitable. You will often hear yourself saying ‘If only I had more time to XYZ, then we would make significantly more money.’ Owners of fast growing companies understand this philosophy and understand that the more time spent in the Genius Zone, the faster the company will grow. One of my genius tasks is one-on-one coaching. I absolutely love coaching, I can (and do, at times) coach all day and my energy at the end of the day is the same, if not higher, than when I started. When you have a day doing the things you love, your energy never seems to waver — in fact, the more you do it the more energy you seem to create. Remember, you should end up with no more than three to five genius tasks. You want to focus your time on these and delegate the rest. Matt Malouf is a passionate speaker, author, entrepreneur and business coach on a mission to help fellow entrepreneurs around the world break the shackles of mediocrity and reach new levels of business success. Edited extract from The Stop Doing List (Wiley $27.95) by business strategist Matt Malouf, now available where all good books are sold. For more information on Matt Malouf visit www.mattmalouf.com.au

Business Franchise Australia and New Zealand 29

h av e yo ur say: boaz keeda

From the coffee cart to franchise success: The Fibonacci Coffee story

I remember arriving in Australia vividly, it was 1999 and it was just before the Olympic Games in Sydney. I had spent four years working in security in my native Israel and I thought that I could use my experience here in Australia professionally. As is often the case in life, the best laid plans sometimes don’t come to fruition. The security teams for the Olympics were already allocated and I found myself searching for work, unsure of what my next steps would be. It seems a large leap to go from being a security specialist to working in hospitality, but there are similarities. I had learned from my previous work to take a people first approach and always wanted to make a positive difference in my work environment. I started working in a local coffee shop in Parramatta and fell in love with the industry. For many Australians, the coffee shop is more than a place that serves hot beverages – it is

“It is essential for every small business owner in Australia to understand that there is support available. When running a franchise business, it is impossible to do it alone.” where they congregate to socialise and share stories. A good coffee shop can become the centre of a community and this appealed to me greatly. After a period of working in this coffee shop, I was offered the opportunity to buy the business and started my own cart serving people in Parramatta. The hours were long and the work was demanding, but I quickly learned the key steps of operating my own business, even if it was a relatively humble beginning. My ethos then with my small cart was the same as it is now; I wanted to give my customers a brilliant experience, not only with the coffee I served but also how they were treated by my staff. Soon, I was expanding and opening other coffee businesses in Sydney, and my brothers travelled from Israel to join the business and help me. There are growing pains involved in any business, especially if it grows as quickly as ours did. A crucial learning early in our

journey was that as a business, we were only as good as the team that we hired. If we didn’t invest in our teams, we would fail as a business completely. We were asked on several occasions if we would consider franchising our business. In each case, our answer was an emphatic no. We were put off by the high levels of bureaucracy and fees involved for any potential franchisee. However, this all changed in 2009, when we met our friend Tal Avni. Together, we started to think differently about the franchise model. What if we could give people an opportunity of owning a franchise with all of the positive aspects and none of the negatives? It was a tall order, but we persisted. We wanted to provide a supportive model for our franchisees that would ultimately benefit our whole team, without any prohibitive fees or bureaucracy often associated with owning a franchise. We created the Fibonacci Coffee brand to stand for quality and a brilliant experience, regardless of the store that you enter into. I understand that working in our industry is not easy and there is an impetus on each owner to create a supportive environment for their team. We are passionate about creating opportunities not only for young Australians, but also the older workforce who may have been overlooked in employment previously. A key facet of Fibonacci is how we look after our staff, and in turn we expect our franchisees to support them. The hospitality industry is founded on talented teams. Whether you have one coffee shop or a hundred, you will come unstuck if you do not have a talented and indeed committed team. How can we expect our teams to deliver amazing experiences for our customers if we are neglecting them?

30 Business Franchise Australia and New Zealand

“We have purchased ovens, coffee machines and display fridges for all of our franchises. We want all of our teams to feel pride when they come into work every day. ” to fund this without reducing investment in other key areas like staff. We have purchased ovens, coffee machines and display fridges for all of our franchises. We want all of our teams to feel pride when they come into work every day, and we have been able to achieve this with our new equipment. Small businesses with a turnover less than $10 million can purchase assets costing less than $20,000 each for their business and deduct the full amount immediately from their income, reducing their tax burden for that year. In our case, we used the equipment to make sure that our customers and staff were being given the best possible experience in all of our stores and to fuel our growth. It is essential for every small business owner in Australia to understand that there is support available. When running a franchise business, it is impossible to do it alone, and by using www.business.gov.au/smallbusiness you can find out what support is available for your business. We are proud of the success of each Fibonacci store, but not only for their sales figures. We are proud that some of our staff have been with us for nearly a decade and have gone on to create highly successful careers within our organisation. Our initial scepticism on the franchise model has been eradicated as we have seen our team expand and their skills grow in each of our stores.

At every level of our business, we listen to our team and franchise owners and work hard to make sure they feel supported. Without a motivated and committed team, Fibonacci Coffee would not be able to operate at any level. When you’re running a business it’s inevitable that there will be failures along the way and my 18 years in the industry has taught me that the learning process continues every single day. We like to share our experience with our staff and franchisees and also hear their thoughts on how we can continue to improve as a business. We have set ambitious targets for Fibonacci – our first Victoria and Western Australia stores will be open by the end of this year and we want to open 150 stores across New South Wales, Victoria, Queensland and Western

Australia. We currently employ 25 local people in our head office and 100 local people in our franchises, we are hoping to increase this number substantially with our planned franchises. Fibonacci is growing rapidly and we need to make sure that our high standards are maintained. One bad experience in any store from a customer can damage your brand irrevocably. We have used the Australian Government’s immediate deductions for small businesses to buy essential equipment that will not only make our teams’ lives that bit easier, but ensure that every cup of coffee served at Fibonacci is almost perfect, wherever it is in Australia. We were never going to grow without the best possible equipment for our franchises and Australian Government support was a way

Our business continues to grow – we are inundated with enquiries from potential franchisees. The energy and enthusiasm I see when I meet potential franchisees reminds me of my first days with my first coffee business. If they share our passion and commitment to providing an incredible experience for their team and customers, then we are always excited to hear more. We are ready to bring the Fibonacci brand throughout Australia, and are excited to bring our talented team and our loyal customers along on the journey. For more information contact: 0404 473 564 boaz@fibonaccicoffee.com.au www.fibonaccicoffee.com.au Visit www.business.gov.au/smallbusiness to see what measures you may be eligible for.

Business Franchise Australia and New Zealand 31

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www.businessfranchiseaustralia.com.au 32 Business Franchise Australia and New Zealand

VOL 12 ISSUE 01 nov/dec 2017

booming beauty business

attracts mother and daughter team

Health, Fitness & Beauty:

big business business health check Business Franchise Australia and New Zealand 33

Resources at your fingertips!

CURRENT TITLES INCLUDE: Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication The Australian and New Zealand Business FRANCHISOR magazine The Magazine for Franchisors, Quarterly publication Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication The FRANCHISE GUIDE Annual publication CGBâ&#x20AC;&#x2122;s website also provides an additional advertising and information format and complements our publications.

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34 Business Franchise Australia and New Zealand

Contents

On the Cover Image: Laser Clinics Australia

38 Cover story: Booming Beauty Business attracts

Mother and Daughter Team | Laser Clinics Australia

40 Feature editorial: Health, Fitness & Beauty - BIG Business 46 Expert Advice: Business Health Check

Ian Watt, Westpac

36 Whatâ&#x20AC;&#x2122;s New! Feature news 44 Snapshot: Just Cuts 45 KX Pilates 49 Hairhouse Warehouse

50 Franchisor in Depth: Listen To Your Body 53 endota spa 54 Profile: UniqueLaser 56 Expert Advice: Why investing in a franchise is the right balance

of risk and safety

Andrew Simmons, Vision Personal Training

60 Franchisor in Depth: Matt Fiddes Martial Arts

63 Franchise Picks: BodyOlogy | Core9 | Fitness Enhancement

Personal Training

64 Franchise Picks: X-Golf A regular of Business Franchise Magazine, our special supplement in franchising showcases a different industry each issue To share your specific expert industry advice or to feature your franchise in the next issue, please contact: Kathleen Lennox, Sales & Marketing Manager Phone: 03 9787 8077 Email: kathleen@cgbpublishing.com.au

Business Franchise Australia and New Zealand 35

what’snew! Vision Personal Training announce key executive appointment She will be responsible for continuing to grow the profile of the brand, and position it for expansion both within Australia and internationally. Part of a growing network of 60 Vision Personal Training studios across Australia and New Zealand, Rebecca Carson says she is excited to build the brand profile for Vision, a renowned company in the growing health and wellness industry.

Vision Personal Training, Australia’s leading personal training franchisors, recently announced the key executive appointment of Rebecca Carson as the new Head of Marketing.

“I’ve always been passionate about health and fitness and I am thrilled to join Vision Personal Training and work with leaders in this space. In an industry which is often overly superficial, Vision is a unique authentic voice made up of trainers who really strive to change their clients’ lives,” says Rebecca. Rebecca has 17 years in FMCG specialising in Food, chiefly with Campbell Arnott’s.

Following a director’s role of the Savory portfolio and the country’s biggest biscuit brand Shapes, she pursued her passion for creating healthy food and moved to work at Freedom Foods as GM Marketing and Commercial. Established by renowned fitness leader and CEO Andrew Simmons in 1999, Vision is on a mission to transform lives, providing a holistic approach to both exercise and nutrition which helps clients achieve real results. “Our business is founded on transforming people’s lives through education, motivation and inspiration and I’m delighted to welcome Rebecca on board to help further support us in this mission. As we continue to grow and evolve, Rebecca is already proving an invaluable asset to the team,” says Andrew.

JUST CUTS STYLISTS CELEBRATE 200 SALONS Here’s what Just Cuts Stylists had to say about the flashback celebrations… “This is amazing. It takes me back to my generation!” “Our Team loves the caps – the bright colours are so pretty!” “You can really feel the positivity in the Team. It’s boosted everyone’s morale!” “We love it and would definitely like more dress up fun!” “This is such a huge milestone for our brand and we couldn’t be prouder. This is really about celebrating our loyal Clients and tireless Franchise Owners and Stylists who we couldn’t have done this without,”, says Just Cuts CEO and Founder, Denis McFadden. “And we’d also like to thank our first ever Franchise Owners, Leigh-Anne and Greg Brosens who opened Just Cuts Engadine, NSW, in 1990 and still own the salon today!

After 27 years of franchising and 200 salons across Australia and New Zealand, celebrations took place in all Just Cuts Australian and New Zealand salons in September. Kicking it back to the year Just Cuts began – 1990 –Stylists sported custom made, retro Just Cuts visors, a fashion that was all the rage in the nineties, plus big hair to boot to create a unique and exciting visit for all Clients who walked through the salon doors.

36 Business Franchise Australia and New Zealand

“Australians have grown up with Just Cuts, visiting as children for our complimentary baby’s first haircut. And these very Clients now bring their own kids in! There’s no doubt we’re in the business for the long haul”, he added. “It’s a far cry from our humble beginnings as a salon run out of a garage in the Sutherland Shire before our first official salon opened in 1990!” Just Cuts is proudly Australian owned, is the largest and most successful hairdressing company in the Southern Hemisphere, with over 3,000 qualified hairdressers across Australia and New Zealand.

MyFirstGym to fill the gap in children’s fitness market Australia’s newest kids’ fitness concept, MyFirstGym has opened its doors in Brisbane, Hawthorne backed by an aggressive growth strategy that will see the New Zealand born brand expand rapidly over the coming year. Identifying an untapped market for a commercial children’s fitness service, the innovative MyFirstGym concept aims to curb the growing rate of childhood obesity in Australia, and educate parents on the importance of getting kids moving from an early age. MyFirstGym caters for kids aged 7 months to 13 years, with curriculum-based and specialty classes like ninja warrior, martial arts, gymnastics, boot camp, athletics, dance and yoga, enhanced by the innovative kids wearable technology system MyMovementBuddy. Developed in-house, the MyMovementBuddy system allows parents to track their child’s movement via a platform and app that they can use on their computer or device. Movement is tracked by a wristband worn by the child and children’s movement score is displayed on screen during their class. Each MyMovementBuddy band keeps working outside of the gym, encouraging children

to clock up their point score. MyFirstGym CEO, Dan Newton said the idea was to gamify movement and use children’s love for technology, to spur on a love for fitness. “Every kid loves to play on an iPhone, or an iPad. We’ve integrated this with exercise to get kids addicted to a different kind of ‘game’, one where they can move their bodies in a healthy way. We hope that MyMovementBuddy can

bring Australia one step closer to beating the growing childhood obesity epidemic,” Mr Newton said. Family run and owned, Alliance Wellness Group, has an extensive successful business history. Founder Leon McNeice established Goodlife Health Clubs 12 years ago, and has developed several fitness concepts since.

Australian Skin Clinics appoint new CEO Mr Waite joins Australian Skin Clinics with 17 years of management experience in franchised consumer brands. As the company prepares for strong growth, with Ella Rouge salons beginning to transition to Australian Skin Clinics in the coming months. Mr Waite stated he’s excited to be part of such a rapidly growing organisation.

Looking to make 2017 its year for growth, leading national medi-aesthetics company Australian Skin Clinics have appointed Kevin Waite to the role of CEO to help the already 59-store strong franchise expand its operations across the nation.

“I’m very pleased to be joining the Australian Skin Clinics team,” he said. “I’ve seen just how far the company has come in recent years and I’m looking forward to being part of the planned growth as the business moves into a new era of progression and development.” Established in 1996 and founded on the Gold Coast, the company has achieved rapid expansion due to its successful business model and growing consumer demand for its services.

Now making moves to expand further into New South Wales and having launched their first clinic in Western Australia, the appointment of Mr Waite could not come at a better time. Director of Hairhouse Warehouse and Australian Skin Clinics, Gavin Nixon, said the company’s excited to bring someone in with such extensive franchise experience. “We are thrilled to have appointed Kevin as the new CEO for Australian Skin Clinics and we see his appointment as a great step forward for the business and its franchises,” Mr Nixon said. “Kevin’s experience is second to none when it comes to knowing the ins and outs of how to run a franchising model and with how rapidly Australian Skin Clinics is expanding, it’s great to have someone on board who can bring a breath of new experience and skills to the table,” said Mr Nixon.

Business Franchise Australia and New Zealand 37

FE ATUR E : h e a lt h, b e au t y & fi t n ess

c ov er sto ry: l as er c l i n i c s aust r a l i a

Booming beauty business attracts mother and daughter team Melinda Olive and her daughter Maddison Dargel are relishing the chance to work in the fast-growing cosmetic treatments sector. Together, they have opened a new clinic in Central Queensland with Laser Clinics Australia, joining 85 clinics across the country and the largest business of its type in the world. In this Q&A, they explain how it has changed their lives. Maddison, you were an accountant before joining Laser Clinics Australia. Why did you make the switch? “I was working hard and got into a rut doing similar work day in, day out, for six years. I’d just had enough of it. I felt it was time

38 Business Franchise Australia and New Zealand

for a change and I really wanted to work for myself and control my own future. So when an opportunity came up to open a new LCA clinic in the Stockland Shopping Centre Rockhampton, I decided to go for it.” Had you previously been aware of the cosmetic treatments sector and LCA? “Yes, I used to travel to Brisbane for my laser hair removal and skincare treatments because it was cheaper than getting it done in Rockhampton. I guess that’s what first opened my eyes to the prospect of opening a clinic. I figured if I was having trouble finding affordable cosmetic treatments in my city, other people were probably having the same issue. It’s one of the reasons that LCA clinics have been so successful since opening in regional areas such as Rockhampton and Townsville – there has been this pent-up demand for treatments but very few local service providers.”

“I was nervous at first, but I was amazed how easy it was to pick it up. The great thing with LCA is that head office has so much experience after opening so many other clinics, and all the training and support you receive makes the early phase of running the business relatively easy. During the opening period, the National Training Manager and Franchise On-Boarding Manager were on site to assist. And if there is an issue with finance, technology, marketing, HR – you name it – I know support will be available. The other big plus is that the other LCA franchisees are willing and able to tell us about their experiences and help out. It’s like a big family.” Speaking of family, what’s it like working as a mum-anddaughter team? “We are very fortunate to have been given this opportunity. Already having a good relationship between us makes our work life much easier. I wouldn’t want to be on this journey with anyone else. Having my Mum by my side as we tackle the challenges and joys of running our own business is phenomenal.” Melinda, the business has been running for some months now. Are you still on good terms with your daughter? “Actually, it’s brought us even closer together. I’m loving the chance to help Maddison get started in her own business and it’s given me a new lease of life in the business world, too. It’s been a perfect scenario for both of us. LCA is making our relationship stronger and we are learning so much from each other.” The Rockhampton clinic is part of a network of 85 LCA clinics around the nation. How is it performing? “It’s been an amazing success so far, but we are not really surprised. The cosmetic treatments sector is booming – and that’s been our experience in Rockhampton as well. We’ve been inundated with calls and bookings. People love the fact that they can just drive a few minutes to get all their laser hair removal done, or cosmetic injections and other skincare treatments. They have commented that it’s great that LCA has made these treatments accessible to people in regional towns. On the back of the success

of the Rocky and Townsville clinics, LCA is exploring its options to open clinics in other regional areas and I’m sure the positive response from customers will be just the same in those towns.” Maddison, tell us about the application process to open a clinic with LCA. “We had to apply through head office and had multiple interviews, including going to Sydney and look through other clinics. The process can take a while and head office really tests its potential franchisees, but we see that as a positive thing because we know we’ll be part of a strong team that is successful. We also drew comfort from the fact that LCA has a policy of paying the franchisee working in the business a salary of $100,000 from day one, which really provides security for my family and the business.” Having an accounting background must be an advantage for you. “That’s true, but having said that running an LCA franchise is a good option for a wide range of people with different skills. The beauty of this business, pardon the pun, is that it attracts a diverse set of businessminded people who can draw on the LCA model to fill in any knowledge and skills gaps. I’m sure that’s one of the key reasons that LCA has grown so quickly in the past decade.” Maddison, what’s the best thing about running an LCA clinic and working together with Melinda? “Every morning you wake up knowing you will go into the clinic and enjoy being there. The team of therapists we have are inspirational and work so well together. We all bounce off each other and working with them makes ‘working’ a breeze. It’s also lovely to see the smiles on our clients’ faces after they have had a treatment with us at LCA Rockhampton. To know that we are bringing these amazing services to the people of Rockhampton, at an affordable price, makes us so happy and proud to be a part of the LCA team. Each day we are thankful for the opportunity we have been given and the team of people we get to work with at LCA, both in our clinic and at head office.” For more information on how you could be part of the fast-growing cosmetic treatments industry with Laser Clinics Australia, please email Liz Seeto at franchising@laserclinics.com.au. www.laserclinics.com.au/franchiseopportunities

“I really see this as a leadership role” Michael Makris explains why opening a Laser Clinics Australia clinic in the Southland Shopping Centre in Melbourne is the best business move he has ever made.

How is the Southland LCA clinic performing? “It’s had strong results from day one and I’m really enjoying the chance to expand our male and female client base. I believe there is a growing role for males in the cosmetic treatments industry. I really see this as a leadership role – helping staff, looking after the financials and being heavily involved in recruitment and marketing.”

You can also draw from the experience of your brother-in-law, Vitanos Vitanopoulos, who owns the LCA Northland clinic. How has this helped you? “Well, together we have a good balance of skills because I have experience in the fitness industry and Vitanos comes from a management background in the corporate sector. So we have a blend of business and client-service skills – and it’s great to be able to strengthen our family relationship through work at the same time.”

How did you first get involved with LCA? “A couple of years ago I was looking for a career change after working in the fitness industry for 15 years. I’d heard about LCA’s 50-50 franchising partnership model, which means you get a salary but also an even share of the business. Under such a model, you know that head office is invested in the clinic and it gives me a lot of security getting a wage, especially having a young family.”

What are your goals from here? “I want to keep growing the clinic. This industry is developing so quickly and I’m really excited to be part of a franchise that is attracting such successful male and female franchisees.”

Business Franchise Australia and New Zealand 39

FE ATUR E : h e a lt h, b e au t y & fi t n ess

Given that you did not come from an aesthetics industry background, how difficult has it been to get up to speed on laser hair removal, injectables, and skincare treatments?

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Health, Fitness & Beauty:

BIG Business

40 Business Franchise Australia and New Zealand

FE ATUR E : h e a lt h, b e au t y & fi t n ess

Health, fitness and beauty franchises are attractive businesses that are guaranteed to make you feel good! Whether you simply want to join these booming industries for the financial returns or you enjoy a healthy lifestyle and keeping fit, then look no further than franchising to provide you with a multitude of exciting business opportunities. Franchising has proven to be a fantastic format for successful businesses across these growth areas. People are becoming more aware of the benefits of maintaining a healthy lifestyle, and have the desire to take better care of themselves than ever before. The health, fitness and beauty industry covers an enormous choice of businesses, ranging from gyms to spas, to hairdressers and a wide range of beauty services including nails, hair removal, and male grooming. Hairhouse Warehouse feature on our Front Cover this issue. Australia’s leading hair & beauty brand, has huge plans for the next few years to expand with 20 new stores planned to be opened around the country. If you’re interested in joining this world class team during this exciting phase, see more on page ???. Keeping in shape, being healthy and wellgroomed can make you feel vibrant and attractive, on the inside and out. Fit and healthy people radiate happiness, selfconfidence and vitality. Likewise, owning a customer-focused franchise that helps to promote a sense of wellbeing and happiness can be just as rewarding, not to mention lucrative!

Expanding waistlines The number of people who are overweight in Australia continues to rise according to the Government’s Australian Institute of Health and Welfare. The Institute has found that almost two in three Australian adults were overweight or obese in 2014-15. Twenty-eight per cent of Australian adults are classed as obese in 2014-15, an increase from 19 per cent in 1995. Also outlined within the survey was the fact that one in four Australian children, aged between 2-17 were overweight or obese in 2014-15. Fifty-two per cent of Australian adults were not sufficiently active in 2014-15, although this has decreased from 56 per cent in 201112. With these staggering figures, it’s no

“The number of people who are overweight in Australia continues to rise according to the Government’s Australian Institute of Health and Welfare.”

wonder that fitness and wellbeing franchises have experienced rapid growth over recent times. Focusing both mind and body to develop life skills, Matt Fiddes Martial Arts Schools provide children and adults with programmes to help lose weight; improving both their self-respect and physical abilities. They also learn self-defence in a fun, safe environment., while developing the selfconfidence, character and ability to succeed in a competitive world.

Improving your bottom line One such franchise, showcased within this feature is Listen To Your Body (LTYB). Established in 2004, LTYB has proven progressive systems, high level franchisee support and strong goals of member results and Franchisee Profitability. LTYB sessions are individually programmed to drive 90%+ retention rates across all studios and build a strong local fitness community. Many franchised gyms, in varying formats, have experienced similar success in recent years. In recent years, franchised gyms have experienced outstanding success as people become more and more aware of the

importance staying active and looking after their physical wellbeing. Added to the mix are 24 hour gyms – catered specifically for our busy lives, single sex gyms and more - and you have a sector of franchising that has boomed across the country and the world.

Check out the figures A report released by IBISWorld states Australian fitness industry revenue of $2.9 billion and estimated to reach, over the next five years, $3.4 billion. Australians are expected to spend: • about $1.7 billion on gyms and personal training; • about $380 million on weight-loss services; • about $292 million on dietary supplements; and • about $121 million on surgery. The Australian Fitness Industry Report 2012 (by Deloitte Access Economics for Fitness Australia) highlights some key statistics: • Among Australians, aerobics, fitness or gym workouts are now the second most popular physical recreational activity after walking.

Business Franchise Australia and New Zealand 41

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• Having a loyal customer base. It is important for a salon to build up a base of satisfied clients, to ensure repeat visits and attract new customers through good wordof-mouth. • Ability to control stock on hand. Controlling stock levels, particularly haircare and beauty products, is important to maintain the liquidity and cashflow of the business. • Superior financial management and debt management. Financial and business management skills are vital to ensure cashflow and the survival of the salon. • Access to highly-skilled workforce. A salon depends on the skill of its hairdressers and/or beauticians. Maintaining and updating skills is important to stay abreast of new hair styles and beauty treatments.

“Added to the mix are 24 hour gyms – catered specifically for our busy lives, single sex gyms and more - and you have a sector of franchising that has boomed across the country and the world.” • Over four million Australians participate in fitness industry activities. • Users are typically female (42 per cent) and younger (25-34 years).

now may be the right time to build your own business based on a tried and tested successful formula offered by a franchise.

• Marketing of differentiated services. Salons can move away from price based only competition by offering quality, value-added and higher priced services. Offering a fixed franchising fee, with flexible finance options and ongoing support, Just Cuts™ have recently announced a kiosk option, with only 49 sites available Australiawide. This is in addition to their hairdressing network of outlets, that service over 90,000 clients each week.

An alternative approach Alternative health therapies are also becoming increasingly popular among people searching for alternatives to prescription medicine, which has resulted in an increase in the popularity and use of herbal remedies in recent years.

Big business

On our Feature Front Cover are Laser Clinics Australia, Australia’s most experienced provider of laser hair removal, cosmetic injections and skin treatments, with over 85 locations. Believing that affordable, non-surgical cosmetic treatments should be available to everyone, Laser Clinics Australia help all clients look and feel great about themselves. Read more about this awardwinning franchise on page ???.

The beauty business is big business. These days, people are spending more money on beauty than ever before, and the industry is constantly growing and evolving.

According to an IBISWorld report (Hairdressing, Beauty Salons Market Research Report) key success factors for operators in the industry include:

Women have always loved to be pampered and preened, and now with ‘man-scaping’ rising in popularity it’s men too who like to be buffed and waxed – not just their cars!

• Having links with local health professionals. Beauty salons can benefit from client referrals from local doctors and dermatologists.

Just about every aspect of the beauty industry is covered by franchising. From teeth whitening to cosmetics, hairdressing, manicures and pedicures, massages, waxing, tanning, and all the beauty products to keep you looking great, there’s a business opportunity out there for you.

• Use of specialist equipment or facilities. Having specialist equipment enables salons to provide value-added, higherpriced services.

According to the Australian Trade Commission; “The Australian natural (complementary) healthcare industry has domestic sales of over $1 billion per year. Market research shows that the popularity of natural healthcare products is increasing with a growth rate of seven per cent year on year. Three-quarters of Australians, including 92 per cent of women aged 2024, take at least one dietary supplement and a quarter of the population visit complementary healthcare practitioners each year.

• Proximity to key markets. It is an advantage to be located in a high profile, preferably wealthy area with significant passing pedestrian traffic and easy parking.

The Australian industry continues to grow to meet these requirements. Already attuned to alternative approaches to health, discerning baby boomers (Australia’s largest population group) increasingly demand greater choice

• The biggest increase in users was from the 45-54 year age group. • Looking forward, participation will continue to increase exponentially with total demand increasing to 7.15 million users by 2020.

Perhaps you have been a beauty therapist working out of a salon for many years;

42 Business Franchise Australia and New Zealand

Financial figures showed the sector, which includes Chinese medicine, acupuncture and other therapies to grow by around six per cent per annum over the next five years.

and adopt a preventative healthcare approach to maintaining healthier lives. In Australia, the fastest growth areas are nutritional oils, men’s health and eye health.

Making the right choice The decision to purchase a franchise is no doubt a difficult one, and with so many successful offerings out there on the market, how do you decide which one is right for you? Passion for the industry is an obvious must. Franchisors are looking for people who are passionate about what they will be committing a large part of their lives to. If you already love to spend time at the gym, enjoy exercising and living a healthy lifestyle, then that passion for the industry will be a great backbone for building a successful business. Becoming a franchisee could be a great step towards improving your lifestyle. Once you’ve done the hard yards in establishing the business it could give you more opportunity for flexibility to work around family life, or other commitments.

Once you have an amount in mind, you can begin to shop around. You will be able to narrow down your search, but don’t rush. If you get to your shortlist, it is time to direct all your attention to the franchise system and the franchisor.

Know your franchisor The franchisor holds the key. The management system, the operational procedures, the leasing agreements, the contracts, and the fees have been generated by the franchisor. Check the franchisors background – is it solid? Meet with him or her. Do they seem to be a person of integrity? Do they answer all of your questions openly and honestly? Do they invite you to do your own investigations into the company? Are they eager for you to talk to existing franchisees? If at any point you feel pushed, rushed, bullied or even ignored by the franchisor – it

is time to consider walking away. Hopefully though, the franchisor will be professional, honest and open. The next step is to meet with existing franchisees. While it’s fine to have all the manuals in place and have the franchisor tell you how great and successful the business may be, it’s the franchisees that have the real story. Visit them in their place of business, ask questions, and ask their employees if they enjoy working there.

The hard work begins! Once you have made the decision to purchase your franchise then the hard work really begins, and that’s where your passion and drive to succeed will be vitally important. So if being healthy, looking great or keeping fit is something that will get you out of bed every day, ready to work hard at growing your business then perhaps a franchise from one of these exciting growth areas is the one for you!

Is the price right? Once you have made the decision about which industry is right for you, the next step is working out whether you can actually afford it! You must then get with your franchise banker and put together a realistic sum of money you can afford to put into this new venture. This will most likely weed out some systems quite quickly – as the larger, more well-known fitness names come with a hefty price tag. They are strong, tried and tested and have proven success stories – but you must truly be able to afford to buy into them.

Business Franchise Australia and New Zealand 43

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“Becoming a franchisee could be a great step towards improving your lifestyle, it could give you more opportunity for flexibility to work around family life or other commitments.”

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sna ps h ot: J ust Cu ts

Celebrating an Australian success story

200 salons and 27 years in the business and New Zealand overnight and will be able to support 3,000 Just Cuts Stylists and 100,000 Clients per week with a better end-to-end solution. It’s all about quality and value for the Just Cuts community,” she added. What makes Just Cuts so different to other franchise systems? With Just Cuts, your royalty is a transparent, fixed, flat fee, so your earning potential is never restricted. Experts agree that franchise businesses have a better chance of success than independent small businesses. The reason is simple – with a franchise like Just Cuts, you’re partnering with a well renowned brand and retail product offering, in addition to being provided with all the systems and processes you need to drive your business to success. When you join the Just Cuts Owner community, you’re never on your own!

In 2017, Just Cuts celebrates 27 years of franchising. Just Cuts number one opened in 1990 in the suburb of Engadine, NSW, and in July 2017, Just Cuts number 200 celebrated its Grand Opening all the way on the other side of Australia in Mandurah, WA.

possible to serve 100,000 Clients per week and make the dream of owning your own small business a reality. It all becomes possible thanks to 100+ Franchise Owners and 3,000 Just Cuts Stylists.

Although Just Cuts Engadine and Just Cuts Mandurah are separated by 3,985 km, 27 years and 199 other Just Cuts salons across Australia and New Zealand, it’s the same systems and processes that have made it

“We wanted to add value to the investment Just Cuts Franchise Owners have in the business,” says Just Cuts General Manager, Amber Turnbull. “We have increased the buying power for 200 salons across Australia

Just Cuts CEO and Founder Denis McFadden is celebrating a lot these days… and with good reason. In addition to celebrating the big 200 achievement, four years after launching their haircare brand, JUSTICE Professional, McFadden now stands in their new custom-built, 400pallet capacity warehouse and international distribution centre, having completely outgrown their previous warehousing space. It’s a far cry from starting with zero sales and just 14 products in the range.

44 Business Franchise Australia and New Zealand

Turn your dreams into reality with Just Cuts. Why? Because we truly believe that the success of the brand comes down to our network of Franchise Owners – that’s why we make things easy, convenient and simple for you. You’re not only joining a highly successful business – you’re joining a group of talented Franchise Owners and Academy Team Members whose Team spirit and enthusiasm is infectious. You’ll come to think of Just Cuts as a second family. Add this to the lifestyle and business benefits you’ll receive and you’ll see why buying into Just Cuts will be the smartest investment decision you’ll ever make. To get more information about joining the Just Cuts team, contact Luke Manning on: 0439 130 499 bdm@justcuts.com www.justcuts.com/franchising

JOIN AUSTRALIA’S LEADING BOUTIQUE PILATES BRAND. Franchise Opportunities Now Available. KX Pilates was established in 2010, and opened 6 Corporate Owned sites before starting to Franchise in 2013; there are now 42 studios across Australia. Going from strength to strength, and recently winning the NextGen in Franchising award in Australia for 2017, we are committed to delivering an exceptional KX experience. Join us, as we strive to find passionate and business savvy individuals who are looking for a lifestyle change and wanting to own their own business. KX Pilates offers you the opportunity to start a new journey: –

Become your own boss without having to brave the business world on your own.

–

Help people to achieve their fitness goals.

–

Embrace the ideology of work-life balance.

If you think you’ve got what it takes, and you’re motivated by health and fitness, then we want to hear from you!

Get in touch E: franchising@kx.com.au | W: kxpilates.com.au/franchising | P: (03) 9510 8941

DEFINE YOURSELF.

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e x pert adv i c e

Business health check

how your bank can partner with you “Where there are difficulties in matching the inflow and outflow of cash, identifying what can be retained in the business to give a convenient ‘breathing space’ should be considered.”

The following is a series of ‘health check questions or prompters’ to help you consider each of these three key areas and undertake a self-assessment of your business’s current performance.

Ian Watt | Senior Business Development Manager - Franchising, NSW & ACT | retail & business banking, Westpac

Cash opportunities

Not surprisingly there are some relatively simple ways business owners can consider to boost their business’s performance and their banker is often well placed to provide guidance and be a sounding board. The following business health check is a short guide to help focus on key areas of cash, profitability and management, and to help you identify areas for focus within your business.

Fit for today, fit for tomorrow is a good catch cry… It’s important to understand the key drivers of performance to give your business the best chance of long-term success. In the current environment, every business will be questioning what they need to do in order to stay successful. But what are the key questions you should be asking? We have experience of working with many many businesses, each with different financial needs, and we have found that many of the problems affecting business performance fall into one, or a combination, of the following areas: • Cash

The way a business manages cash in the short term is an essential part of ensuring long-term success. Cash-related issues are one of the most common reasons for most businesses experiencing financial problems. No matter what type or size of business you have, it pays to make your cash work as hard as possible. It’s important to operate tight cash management – stopping the unnecessary outflow of cash from the business and taking advantage of any available surplus. Where there are difficulties in matching the inflow and outflow of cash, identifying what can be retained in the business to give a convenient ‘breathing space’ should be considered. This will give time to assess the options available and, if required, to secure a long-term finance solution.

• Profitability

The key principles of cash management are as follows:

• Management

• Cash is ‘king’:

46 Business Franchise Australia and New Zealand

Have you tried to free any ‘trapped’ cash (eg, in other non-productive assets)? Have you asked the shareholders or other investors to support the business through an injection of cash? Have you reviewed your capital expenditure policy to remove any non-essential spending? (Are there any loss-making units/outlets that can be closed? (Note that this is often cash negative in the short term due to redundancy and other exit costs etc.) It’s important to understand the profitability of your business so you can identify what’s working well and what’s not, so you can make informed decisions.

Profitability Short-term cash problems will often be caused by underlying profitability issues in the medium to longer term. A particular part of the business may be under performing and so it’s important to identify problem areas and make informed decisions. Once you have analysed the profitability in detail, it may be necessary to refocus on core business activities in order to return to profitability. When analysing each activity, consideration should be given to: • Sales strategy • Margin improvements • Cost reductions Get closer to the cash, understand the cashflow, take greater control and improve your ability to forecast your cash accurately • Communication and predictability: Open dialogue is essential to maintain the confidence of the bank and other stakeholders • Accountability: Implement actions that have been agreed and monitor them closely to ensure that you deliver what everyone is expecting Consider the following questions and prompters and discuss with your banker… Do you prepare a short-term cashflow? Do you have a track record of forecasting accurately? Have you tried to negotiate extended terms with creditors? (If you have a good trading record, they may agree – but ensure you keep to any revised terms).

Are your debtor/creditor days or stock turn as good as your competitors or the industry norm? Do you have any restrictions on the number of people who can make purchases or make payments? (To enable tighter control of cash, it may be worth centralising controls for cash management, invoicing, purchasing, authorising payments etc). Are you collecting your debts as quickly and efficiently as possible? (Consider early settlement discounts and issuing invoices earlier. Switching to invoice discounting or factoring may make it possible to release more cash from your debtors). Do you focus sufficient effort on dealing with disputed debts so they are settled and collected as quickly as possible? Have you asked any key customers to pay earlier – even if only for a certain period of time? Can you operate on lower inventory levels

• Management information and key performance indicators (KPI’s) Consider the following questions and prompters to identify any profitability issues for your business and discuss with your banker. Do you understand the profitability of each part of your business? Are all of your business units/outlets making profits and performing well? Are you implementing a plan to turn around or close underperforming units/outlets? Do you understand and compare your trading performance to your competitors/ peer group? Do you know your profitability by product, service or customer? Do you review the price you charge for your products or services on a regular basis? Do you have a good monitoring system? Do your systems tell you exactly which products

Business Franchise Australia and New Zealand 47

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and have you considered liquidating stock to raise cash?

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e x pert adv i c e

“It’s important to understand the key drivers of performance to give your business the best chance of long-term success.” or services are selling as soon as possible after the sale takes place? Do you continually and carefully monitor all your costs? Do you regularly review and seek opportunities to reduce costs? Are your management information and KPI’s sufficient to enable you to make fully informed/timely decisions about the future of the business? Is the business careful/prudent with its expenditure? It is generally accepted that management strength is key to running a successful business. There are various ways of assessing people or management.

Management It is vital to have a strong management team. Successful businesses normally expect top management to display the following attributes: • Motivation • Leadership • Commitment • Energy • Ability to measure results • Ability to set objectives • Delegation • Adaptability • Organisational skills • Communication skills • Ability to develop people, including themselves. A helpful list of some of the key questions and prompters relevant to most types of business are: Is the management structure and functional expertise appropriate for the size and complexity of your business? Is there balance within management’s approach in terms of level of participation and authority? Does management have the necessary communication skills both internally and externally? Are there effective/fully involved non-

executives perhaps and/or a board of management?

Is management information and the way it is used adequate for the business?

Is management receptive to outside advice from say advisors, consultants and bankers (as necessary)?

Is management information on time and relevant?

Especially for a family business, is there sufficient depth of experience, external influence and challenge in key roles? Does management have knowledge of the forces affecting their industry/market and do they react to these effectively? Is there evidence of say new service initiatives? Does the senior team adequately contribute to and understand the strategy? Is it communicated to all staff? Is it regularly reviewed? Does management have a business plan to achieve the vision and is it appropriate for the size/type of business? Is it sufficiently task focused? Is actual performance compared to the plan? Have they analysed the risks? What if there is a shortfall in sales? Have they considered applying sensitivity analysis to their budget? Is there a balance between optimism and realism?

Succession issues can be a problem. Has the business considered and planned for these issues? Is management committed to the company and delivering the plan? While this may seem a long list of questions and prompters, there are many more that your banker would be willing and interested to discuss with you – a true banking partnership lays a solid foundation for mutually beneficial outcomes for all to be achieved. Ian Watt is the Senior Business Development Manager - Franchising, NSW & ACT at Westpac. He specialises in the franchise sector, working closely and assisting many franchise brands grow and maintain their network. He holds a Bachelor of Business degree and is a qualified CPA.

Has management got a mix of experience, including managing a company going through a major change or uncertain times?

Westpac continues its long-term commitment to franchising in Australia through a national network of franchise specialist business bankers who are able to deal with the specific needs of the franchise sector.

Does management have the necessary tenacity/ability to take tough decisions to turn the business around if needed?

Contact Ian at: ianwatt@westpac.com.au www.westpac.com.au

Have past plans/budgets been achieved?

Are they open and co-operative with their bank when discussing and addressing the issues they face?

48 Business Franchise Australia and New Zealand

READY TO OWN YOUR FUTURE? When itâ&#x20AC;&#x2122;s your own business, thereâ&#x20AC;&#x2122;s no limit to the amount that you take home. With franchising opportunities now available, it makes sense to join our world class team.

ENQUIRE TODAY (03) 9234 2200 | franchising@hairhousewarehouse.com.au www.hairhousefranchising.com.au Business Franchise Australia and New Zealand 49

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L isten To Yo ur B o dy

PASSION, COMMITMENT & PROFESSIONALISM Available now at LTYB

Premium health and fitness studio, Listen To Your Body (LTYB) aim to improve the health and fitness of all ages within the local community.

A PILOT MODEL

Each member can train by appointment, where a Personal Trainer coaches them through a workout specific to their personal goals – an exclusive aspect of LTYB. In a 12-member session, 12 completely different personally tailored workouts could be happening.

Noticing that many DIY new gym members struggle through their workouts, Ben knew that a Personal Trainer should be able to coach multiple people at one time whilst giving personalised instruction based on their fitness levels, injuries, motivation and goals. There was only one simple catch: they had to count their own reps.

Providing the highest level of quality service, each studio provides a comfortable and non-intimidating environment that allows members to enjoy exercise, regardless of their current fitness level or age.

In 2008, after growing from just one to a team of 15 one-on-one personal trainers, founder Ben Fletcher had the realisation that there was an easier way to be more profitable, offer job security for Personal Trainers, and still provide an outstanding service with an affordable rate to clients.

Ben worked hard to perfect his new system. Consulting his business coach, other fitness professionals, and his large network of Personal Trainers already working with

50 Business Franchise Australia and New Zealand

LTYB, he opened the first LTYB studio in Strathmore in 2008. Ben says, “Strathmore was a concept store; a pilot model to see if my vision would work as there were not any other fitness businesses attempting this model. Most fitness businesses offer a group fitness concept, personal training or gym memberships, LTYB was a brand-new offering to the marketplace. “Fast forward six months and the pilot studio was pumping. There were huge sales, 90 per cent plus month-on-month retention rates, triple hourly income and low payroll rates, with just one trainer in the studio at a time.” Two years after successful trading in Strathmore, LTYB began the process of replicating the successful format across multiple sites.

FE ATUR E : h e a lt h, b e au t y & fi t n ess

“LTYB look for franchisees who have a passion for health and fitness and want to make a difference to members’ lives.”

“My vision was always to roll this out Australia-wide and I knew the franchise format was the best way to do this,” says Ben. So, in 2012, Ben employed a consultancy firm and specialist franchise lawyer and set about creating a successful franchise model. “In 2013, we opened a pilot franchise studio which was used as a testing ground to prove the franchise concept was viable and now LTYB have 11 franchises with 10 studios operating in Victoria and Queensland with expansion and recruitment plans for South Australia and West Australia by late 2017/2018,” says Ben.

DO YOU HAVE A PASSION FOR HEALTH? LTYB look for franchisees who have a passion for health and fitness and want to make a difference to members’ lives. But, they prefer their franchisees to have minimal experience when joining. This allows the franchisee to train and develop the LTYB way. Within the fitness industry, there are three predominant models. Firstly, there are gym models - suited to a DIY member. Those members need to be self-motivated, disciplined and educated to get results. Secondly are Group Fitness models - usually there is one set program for the class and everyone follows that program with potentially small variances and then thirdly, there is the Personal Training model which

is fantastic for results, however not everyone can afford $4000 to $8000 a year to maximise the services of a Personal Trainer. With LTYB, there are two different operational models available, both with varying levels of involvement on the Personal Training delivery and management of the business. Some LTYB studios are owned by franchisees who are not Personal Trainers but very business minded, still having a passion for health, fitness and a drive to change members’ lives. Other LTYB franchisees are hands-on, offering the Personal Training delivery and managing the business in between sessions or employing a business manager to assist in the back-office responsibilities and membership sales. According to Ben, “Our only non-negotiable selection criteria is that franchisees need to believe in the model and believe in health and fitness.

“Our model is $55 per week unlimited and that gives our members a Personal Trainer to guide them through the workout. There are only 12 members per session, no mirrors, no heavy weights, no lock in contracts, no joining fee, easy exits and a high-level service model.” Franchisee Andrew from Strathmore explained what attracted him to the LTYB business model. “I loved the uniqueness of the business model which I hadn’t experienced before at any other gym or fitness studio. I was fortunate to work in a LTYB before buying a franchise, so I understood the positive culture of members, staff and franchisees. “By working in the business, the easy-to-run efficient systems gave me the belief that I could be successful. Last month we hit a new record of memberships sales and conducted close to 3000 workouts which was super rewarding.

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L isten To Yo ur B o dy

“With LTYB, there are two different operational models available, both with varying levels of involvement on the Personal Training delivery and management of the business.” continue to generate leads. The responsibility is ours to engage in our local community, however the support and skill development from Head Office to do this is invaluable. “It is also great to know the Head Office support team are always just a call or email away for any business support. They usually get back to me within an hour and always offer great advice and direction. “Lastly, I will comment that the team of LTYB Head Office are always developing new systems to improve our business efficiency and are dynamic in the way they run the franchise network.” This dynamism from Ben and the team at LTYB Head Office has seen a new website, online print platform and online Operations Manual launched in the last 12 months, along with a successful completion of a rebrand, all while moving ahead with the national expansion plan into Queensland. Inducting nine new franchisees into the network over the last year has proven a busy time but Ben and the team are looking forward to the next 12 months. With new studios to be opened in South Australia and more in Queensland, now is the perfect time to jump on board. “The final factor that convinced me to buy a franchise is the commitment to continuous development. Ben, the franchisor, has been in the PT industry since 2001 and he continues to step up the standards.”

A SUPPORTIVE FRANCHISOR LTYB offer both initial and ongoing support:

Phase One – Start-up Support LTYB support the initial start-up phase with site selection assistance, lease negotiations and town planning support. Once the site is ready to be opened help is also given with negotiating supplier discounts, open memberships at any studio, unlimited field site visits and training sessions. A Franchisee Induction Program is provided along with IT set up, staff recruitment and training, accounting support if required and the engagement of a dedicated Marketing Team to successfully launch the studio, utilising an 88-checkpoint system

Phase Two – Ongoing Support

ARE YOU LTYB SUITABLE?

Once the studio has successfully launched, a dedicated Field Coach is on hand to assist with monthly onsite Business Health checks, along with loaded marketing support to assist franchisees to get 100 members within the first three months.

Ben is looking for people who are hardworking, fit, healthy, owner-operators, team players and most importantly, willing to follow and support the LTYB systems.

Regular communications include weekly online updates and monthly franchise meetings. Third party training and development is available along with in-house new system implementation training as required. Franchisees can also utilise the online Operations Manual and Print and Marketing Creative Platforms.

1. Do you want to change people’s lives? 2. Are you a health and fitness role model? 3. Are you willing to follow the systems? 4. Are you a team player? 5. Are you willing to work long hard hours to become a success? 6. Do you want to be a role model in your community? 7. Do you want to challenge yourself?

Franchisees also get together at the annual LTYB Franchise Conference, to learn new techniques, improve skills, build business relationships and have fun.

If you feel confident that you can answer yes to the seven questions above, then Ben would love to hear from you today.

Franchisee Laurie from East Keilor says, “The Head Office team has been a huge help for our lead generation and marketing support. The National Plan is comprehensive and gives us the confidence that we can

For more information contact Ben:

52 Business Franchise Australia and New Zealand

0409 438 286 or 03 9331 5673 ben@listentoyourbody.com.au www.listentoyourbody.com.au/ franchising

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FEATURE : h e alt h, b e au t y & fi t n ess

u n i q u e l as er

A UNIQUE OPPORTUNITY:

Fresh & New

It was whilst working overseas in a large corporate strategy firm that Sarah Oram, Founder and Managing Director of Unique Laser clinics came across a superior technology for laser hair removal. “Europe is so much more advanced than Australia for laser hair removal, I did my research on the Australian beauty market and realised that the technology I had come across barely existed here so I secured exclusive rights to it in Australia,” Sarah says.

“We have also created a strong organisational culture that is centred around changing people’s lives, not just those of our clients, but also our franchisees. We want franchisees to enjoy building their own business and community profile.” Unique Laser is now franchising with plans to open 40 clinics over the next four years. “We have two corporate clinics and have just celebrated the opening of our first franchise,” says Sarah.

The non-surgical aesthetic market is booming in Australia, with Australians spending approximately $1 billion in 2015, up from $773 million in 2012 and this trend is set to continue. In addition, Australia’s per capita spend on non-surgical cosmetic treatments is the among the highest in the world. The potential market is enormous as women and increasingly men between 15 to 65 years are seeking to delay and reverse the signs of ageing. “Males are our fastest growing customer base,” says Sarah.

Unique Laser is a fresh, new offering in the aesthetic sector. Up until now, potential business owners have needed $600,000 - $900,000 to own 100 per cent of the business, however Unique Laser has developed a unique business model. With an initial investment required ranging from between $100,000 to $450,000, it allows people to own their own business for half that cost. Sarah adds, “I identified that most people who have the skills to be successful in this business did not necessarily have the capital to own 100 per cent of the business. So, I put my corporate strategy hat on and came up with a business model that is accessible to a lot of people.”

Seeing the huge opportunity, Sarah left her corporate career and set about researching and adding complementary treatments. “Cosmetic injections and advanced skin treatments is a hugely growing market as treatments become mainstream and technology advances. We are committed to upholding the highest standards in the cosmetic industry as set by the Australian Medical Board and have partnered with Australia’s leading cosmetic doctors to ensure we do so,” says Sarah.

Unique Laser has secured exclusive rights to the newest, fastest lasers in the world for hair removal. These lasers have impressive benefits to franchisees in terms of profitability and results for clients. Their branding and marketing strategy also sets Unique Laser apart from competitors, with beautiful clinics and an inviting retail space. “In an industry where laser clinics tend to look the same, our clinic design really draws people into our space, which are located in high traffic retail areas.

Over several years, Sarah and her team of medical and skin experts have developed a winning business model. This involves providing the highest quality laser hair removal, cosmetic injections and advanced skin treatments at affordable prices.

54 Business Franchise Australia and New Zealand

provide franchisees with all the support to do this,” says Sarah. Unique Laser is seeking people from a range of career backgrounds and life experiences to join their growth story. No beauty experience is necessary. They are looking to partner with people who want to be their own boss and take control of their lives, and are able to lead and motivate staff to achieve goals. Contact Sarah by email for further information at: franchising@unique-laser.com.au

UNIQUE LASER IS REVOLUTIONISING THE BOOMING AESTHETIC INDUSTRY

FRANCHISING

NOW

Have you noticed that all laser clinics look the same?

Unique Laser is different. Very Different. s Unique business model that reduces initial investment and increases profitability s Investment required $100k-$450k â&#x20AC;&#x201C; up to half that of competitors s Exclusive rights to superior technology s Different branding s Excellent training, support and medical supervision Do not invest in another laser franchise before speaking to us.

Contact: Sarah Oram 0439 094 068 franchising@unique-laser.com.au www.unique-laser.com.au Business Franchise Australia and New Zealand 55

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e x pert adv i c e

Why investing in a franchise is the right balance of risk and safety Ultimately if you want a successful business, my advice is stick to understanding your own ‘why’ and follow it. When your work is linked to your life’s purpose you have the luxury of never working a day in your life. If you are thinking about undergoing change, ask yourself why the change is important. Will this change add value to your customer’s life, or is it self-serving? For example, if a potential franchise owner approaches me and tells me that they are tossing up between investing in either a Vision studio or a fast food franchise I immediately let them know that Vision will not be the best route for them. We are designed for individuals who are passionate about improving the lives of everyday Australians and reducing the prevalence of lifestyle diseases.

Analyse the framework

Andrew Simmons, Founder and Managing Director of Vision Personal Training explains why investing in a franchise is a great way to become your own boss and is substantially less risky than going it alone.

Firstly, when considering which franchise to buy into, make sure it’s in an industry you’re passionate about and that it’s the right company within that industry.

Choosing the right franchise

Once you have done your research, I recommend looking within and reflecting on your own personal goals and assessing whether or not they align with the company’s. Follow your moral compass and don’t get swept up in the trends.

Buying into a franchise is a great option for those looking to change career paths, become their own boss or simply want to be part of a supportive network.

Investing in a franchise is not a decision that should be made lightly. I implore all those interested to really do your research on the company and its people. What do they stand for? Do you feel you share the same goals? Ensure you meet with them face to face to sense if you have a connection.

Find your own purpose

56 Business Franchise Australia and New Zealand

With 20 years of experience Vision have invested a lot of time and passion trialling and testing various business processes and procedures. The end result is a fine tuned business framework, available to all those who come on board as franchise owners. The investment we’ve made into finding the best model for our industry and demographic would not be feasible for a studio operating outside of a franchise network. In order to operate a successful business, whether it be in a franchise system or otherwise, your processes and systems have to be premium. At Vision, our industry leading processes, all designed for specific purposes in the business, are readily available to franchise owners in the network.

Support from above Franchises are appealing if you want the reduced risk of a proven model while still

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“I learnt early on just how important it is to create opportunities for career growth in order to retain the right employees.” Andrew Simmons | Founder and Managing Director Vision Personal Training

being your own boss. The success of Vision Personal Training rests on this idea. Successful franchise systems invest in policies and procedures to ensure their success. As a franchisee, you get access to those resources so you can seamlessly step in and run the business. You also get access to support and inspiration from head office and fellow franchisees, group buying power, structured marketing campaigns and staff retention and satisfaction initiatives. Looking to the future is a key part of any business plan. Your company’s brand positioning and reputation are made stronger by a solid franchise, which has a positive impact if you’re planning on exiting the business down the track.

The next steps So what do you need to ask yourself before taking the next step? It’s all about goals, roles, investment and skills. • In terms of your goals, have you got a clear idea of your purpose? Do you want to make money? Make a difference in the lives of those you serve? Spend more time at home or with family or become an entrepreneur? • What role do you want to play in your business? Do you want to take a back seat and hire staff to manage the business? Do you want to adopt an owner/operator role and be directly involved in running the business? • How much can you invest? Initial setup costs can vary greatly, from less than $20,000 to more than $1million depending on the business model. Your initial investment is hugely important, but so is considering your return on investment - not just financially, but also the investment of your energy and time. • Do you have the required business skills? Having specific technical expertise in any industry is important, however having basic business knowledge, the right attitude and the dedication to succeed are equally important. Effective leadership and a passion for sales and marketing are critical success factors.

“Having specific technical expertise in any industry is important, however having basic business knowledge, the right attitude and the dedication to succeed are equally important.”

Once you’ve found your passion and investigated your skills, how do you choose the right franchise? Look for values, support, and success. • Does the organisation share your values? Some franchises are all about money, others about the cause they serve. There’s no right or wrong answer, but shared purpose means a better fit, and more rewarding work. • Does the organisation have strong support systems? You’re buying into a proven business model, so make sure there’s enough training on offer to ensure you can effectively implement the systems. Look for a good balance between face to face, online and telephone support and training. A great head office franchise should be genuinely interested in your success and encourage you to speak to existing franchisees. After all, some of your greatest learnings will come from those who are successfully running the system.

• Is there a focus on current franchisee success? Some franchise groups focus mainly on expansion. But the best franchise groups invest in growing the success of those already operating. Find out if your franchise group runs specialised programs for underperforming franchises and commits to existing store profitability as well as new store growth. Last but definitely not least, take time to understand the Franchise Agreement and Disclosure Document. This is essential when considering a franchise opportunity. All too often, new franchisees make the mistake of simply forwarding the documents to their solicitor for review, rather than taking the time to read and understand them. This can lead to conflict down the track if the expected standards of the franchisor aren’t met. • Is there current or past litigation between the franchisor and its franchisees? This may highlight either a level of dissatisfaction with the system,

Business Franchise Australia and New Zealand 57

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e x pert adv i c e

“Once you have done your research, I recommend looking within and reflecting on your own personal goals and assessing whether or not they align with the company’s. Follow your moral compass and don’t get swept up in the trends.”

or indicate that the franchisor is serious about maintaining standards within the system. • Do you understand the fees? Fee structures should be clear and easy to read. Make sure you understand what’s required before committing. • What’s the number of franchises opened, closed or terminated? The disclosure document should provide the contact details of current and former franchisees which will help you make a more informed decision about the opportunity.

The Vision difference I learnt early on just how important it is to create opportunities for career growth in order to retain the right employees. It goes without saying that in a franchise network, employees have a lot more opportunities to grow their career. In the case of Vision, many employees start out as a personal trainer, but when they are taken through the initial mentor program that we run in every studio, they are introduced to all available avenues and encouraged to think about where they want to be career-wise, in the short and long term. Personal trainers have the opportunity to progress to master trainers, studio managers,

franchise owners, multiple franchise owners, as well as positions in the headquarters team such as Head of PT Operations, General Manager. Through every employee’s unique career path, we are there to direct them to and support them through the tertiary education and training required to take the next step. The most valuable area of business Vision values and invests in above all else is its people. We know that if we didn’t have quality drivers behind the wheel, we wouldn’t get anywhere fast. Because we’ve always invested in our people our business growth is almost all together organic and has stemmed from word of mouth referral from those who either work in or are clients of the business. 24 studios out of the current 60, were established by PTs or their contacts, who worked at the original studio. Another benefit of being in a franchise network is being able to be a part of something bigger than an independently owned and operated store or studio couldn’t achieve on its own. For the franchisees in Vision, they’re proud to be part of a network that has transformed over 50,000 lives in the last 10 years, with our proven, scientific approach to weight loss. Claims like this are inspirational for employees and attractive to potential clients.

58 Business Franchise Australia and New Zealand

Franchises have the ability to create something unique when compared to competing bodies within the market. With the backing of our franchise owners, Vision has the capacity to constantly improve the processes in place to ensure we keep delivering. To conclude, my key piece of advice is to take your time and do your research. Dig deep inside your mind, and ask yourself the important questions before you embark on what is likely to be one of the biggest, and hopefully, most rewarding projects in your life. Andrew Simmons (B.Sp.Sc) is the Founder and Managing Director of Vision Personal Training. He is highly respected in the Health and Fitness Industry, being inducted into the Fitness Australia Roll of Honour in 2013. The first Vision Personal Training studio was established in 2001. Vision is now the largest Australian owned franchised network of Personal Training studios with 58 locations in Australia and New Zealand. www.visionpt.com.au/franchise/ franchise-opportunities/

Next issue we showcase

Retail - Dream Big! on-sale

Friday 5th January 2018

Do you have visions of owning your own quaint little shop in the local village, or a big name coffee house in the flash shopping centre in the city? Then look no further than Business Franchise magazine to provide you with a multitude of exciting business opportunities.

If you would like to showcase your franchise within this popular feature, contact Kathleen Lennox on 03 9787 8077 to discuss advertising opportunities available.

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M att Fiddes M artial A rts

How to change lives, starting with yours!

Stepping into a franchise isnâ&#x20AC;&#x2122;t an easy decision, but it can be when you are doing it for the right reasons. Choosing the right fit is paramount. It has to work for you and your lifestyle. But what if you could not only improve your own health, wellbeing and lifestyle but also dramatically improve the lives of others? It can be done. Matt Fiddes programs (Martial arts, dance, Pilates and more exciting programs to come) have been a driving force in transforming

60 Business Franchise Australia and New Zealand

HITTING AUSTRALIAN SHORES Mr Ryan Canavan, Head of Sales and Marketing brought Matt Fiddes Martial Arts to Australia ten years ago and now operates three schools across the Sunshine Coast, QLD. It was never a difficult choice for Ryan, “It’s all about the kids. It’s incredibly rewarding and I am very grateful for that.”

the lives of kids, parents and instructors for decades across the globe and can give you the skills to get back in control of a happier, healthier and more fulfilling life. Matt Fiddes instructors love what they do. They have purpose, passion and a truly healthy, balanced lifestyle. This not only benefits themselves, but also the kids they teach, their families and those around them. Matt Fiddes group is a unique ‘family-feel’ company that has created a tremendous ripple effect, benefiting the broader community that will last long into the future. The future of the wellness industry is also very healthy, and the figures are staggering. However, this company has bigger goals of helping everyday people; and it starts with one simple step. Matt Fiddes believes that “surrounding yourself with like-minded people” is the key. If you want to bring about a healthier and more balanced life, look to those who have already achieved it.

IN THE BEGINNING Matt Fiddes Martial Arts has been an internationally recognised brand for over 20 years. Matt Fiddes was just 16 years old when he opened his first school, he was not only young and ambitious but also a pioneer - one of the first people in the UK to make martial arts professional. Within just two years he had over 1000 members, a solid business foundation, and has since proven he knows how to “follow the blueprint to success”. From celebrity body guard, acting roles to countless personal trials and tribulations, Matt from a young age has experienced a full life. It is his unique experiences, failures, ambition and focus that has led to his success. Through the Martial Arts schools, instructors have been able to change countless number of lives from adults

to kids across the globe. Matt Fiddes has built an empire of over 700 schools in the UK and worldwide and is also branching out into Pilates, dance, and performing arts. The brand continues to grow stronger every year. With brand recognition more powerful now than ever before thanks to social media platforms, joining a reputable brand with proven success couldn’t be more timely. There is great potential to unlock a better life balance, to reward yourself and others. Now is the time to get your mojo back!

THE MEANING OF LIFE… The king of mojo, and Australia’s very own living treasure is Dr Karl Kruszelnicki. Australians have entrusted him to provide informative, scientific, well researched data on everything from climate change, to belly button fluff, to the meaning of life. He has always done what he loved and found a way to make it his priority regardless of any hardships. Dr Karl strongly believes that “Life tends to get meaning by what you do”. The turning point for Dr Karl came when he was diagnosing a child suffering from pneumonia. Even though the child’s condition was treatable, for the parents, he knew it was much deeper than a simple diagnosis. He recognised the need for how he could change people’s perception for a brighter and more positive mindset. He recalls, “I knew that what I wanted to do was liberate people to what holds them back”. It’s not just the message that you deliver but the way in which you can change someone perception which can really turn people’s lives around. This gave his life meaning. This is how he changes lives and inspires others. By giving your life real meaning and reward you can also not only change your life but others around you. What a legacy to leave.

Every time he looks at the kids’ faces he is reminded of the positive changes he is making. He has managed to create an enviable lifestyle. “It doesn’t take away from your family life, if anything it enhances it. You have more time, more fulfilment, more energy to give to them. You do what you love as a job and give back to the community. You see the rewards.” Martial Arts is centred around giving and Ryan knows only too well what that means. At just 16 years of age in his spare time he would teach kids martial arts, earning less than a cup of coffee a class, but the rewards were far greater. “To have parents thank you is a feeling you just don’t get as a young person. You don’t usually get the opportunity to give back, until you are old enough to realise what it means. But in Martial Arts your job is to give. You give knowledge, harness people’s strengths, and change lives.” Even though the reputation Matt Fiddes has was built on martial arts, it has developed into so much more. It allows you the flexibility to play to your individual strengths. What brings so many people non-martial artists - to the group, other than the lifestyle, is the variety of programs it offers under its banner. They encourage people from all backgrounds, whether it’s a passion for fitness and health, people looking for an added extra income stream or aspiring teachers, whether you simply did a few classes as a kid, or want to do something fulfilling and meet like-minded people, there is something for everyone in the Matt Fiddes family. From day one you can be confident that you are receiving comprehensive training and continuous support every step of the way. Speaking with team members and franchise owners in the group it is clear that they all have one skill in common - enthusiasm. This is a trait that glows brightly within the Matt Fiddes network and one that resonates in every dealing with them.

Business Franchise Australia and New Zealand 61

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“Matt Fiddes group is a unique ‘family-feel’ company that has created a tremendous ripple effect, benefiting the broader community that will last long into the future.”

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M att Fiddes M artial A rts

“Some have a goal of helping 10,000 kids and others aim to get a high five from the shy newcomer. Whatever the goal, the martial arts instructors at Matt Fiddes are making a difference.” no background in martial arts but now she’s great at it and loves it.” The business structure has been set up to replica all that martial arts embraces; integrity, respect, healthy body and mind. The support systems in place have been tried and tested to ensure you stay focused. “It keeps me very motivated,” Richard agrees, loving the high fives and smiling faces he is greeted with each day. An extensive support system and team work wonders but ultimately, it’s clear what motivates these instructors. “The most rewarding aspect is the kids. That’s what it all comes down to. The difference that we see in them over a small amount of time we share is just fantastic,” says Richard, “These kids are our future leaders and it’s impressive that we can make an impact at such a young age, so they can be better people as they grow up.”

Ryan explains, “I know in my heart that if anyone spent a week in my life, or any of our teams, they’d be hooked on what we get to experience each day. I’ve not missed an important moment in my children’s lives as a result of the freedom owning a franchise brings. Just wanting a better life isn’t enough to guarantee one, which is why it takes a certain personality type to succeed in what we do. There are so many perfect people out there, they just don’t know we exist yet.” From Instructor and Leadership Courses to life skills and motivational coaching to complete business skills courses, Matt Fiddes offers it all. Every aspect has been taken care of so you understand what capacity you need, for what capacity you want to achieve.

it one step at a time. “I’m doing it as a slow cross over, so I don’t have any apprehensions at all.” Richard explains that the training from Head Office is varied and consistent so that each location is run to the same program. Whether it is conducted as group chats, weekly meetings or seminars, the team are never more than a phone call away.

TRANSFORMATIONS

“The whole team at Matt Fiddes are fantastic. They go out of their way to help you, it’s a phenomenal support network.” Richard contributes the success of Matt Fiddes to keeping their finger on the pulse of what works and what franchisees need. “Matt Fiddes are constantly evolving and that’s what makes them so successful. They have a unique blend of martial arts, they are a family and it just works.” Richard is already seeing the benefits not only in himself, his work but also his own family.

Franchisee owner Richard Watterson has turned his life around. Heading towards the threat of a heart attack due to being over worked and highly stressed, he knew something needed to change. Richard is making a gradual transition from his current work to his ultimate goal of becoming a full-time instructor so he set about doing

He says the transformation in his wife has also been significant. Originally, she joined in a support and administrative role but soon ventured out of her comfort zone. “Her confidence has gone astronomically forward since we started, to the point where she is now taking classes herself. There’s no way she would’ve done that 12 months ago. She had

It mirrors the values of martial arts through providing achievable goals that you set.

62 Business Franchise Australia and New Zealand

Whether it’s a casual Sunday night training session, or the electric atmosphere of a grading event, the instructors, parents and kids are all there to support one another. Richard, like all the other instructors loves seeing the kids getting out there and enjoying themselves. It’s a combination of support, respect, brand confidence and family that make the team at Matt Fiddes so unique. “There is a really close network, we train hard together and then we get out there and enjoy life. We have a really good time.” There are endless success stories of current MF Group franchise owners and instructors making a real difference every day. Some have a goal of helping 10,000 kids and others aim to get a high five from the shy newcomer. Whatever the goal, the martial arts instructors at Matt Fiddes are making a difference. At the end of the day they are not only enhancing their own lives but are there to help shape future generations, empowering them with skills and choices that will benefit a broader community. Enhancing your own life is a great start, enhancing others is simply life transforming. View our programs today on our website or to become part of the team, contact our friendly team today via: 1800 840 403 info@mattfiddes.com.au. www.mattfiddes.com

eR F x pert A N C H adv ISE PICKS ice

FEATURED Franchise

BODYOLOGY

Core9

✓ Already an established business owner? ✓ Got a spare room? ✓ Like to increase revenue by 6 figures +? ✓ ROI within first year! ✓ Full support + training!

CORE9 is one of the most highly recognised and disruptive workouts in Australia and has a very strict and stealth approach to the brands expansion. Unlike traditional models Core9 has a unique formula for success and the brand’s deep-seated purpose from its founders are unparalleled and are the reason why the robust clubs outperform its class.

THE LEADERS IN INNOVATION HAVE DONE IT AGAIN! BodyOlogy’s brand new Satellite Model is about to transform Australian businesses. If you are in beauty, hair, pharmaceutical, physio, fitness, medical or any industry similar, the BodyOlogy Satellite Store is the perfect investment for you. BodyOlogy are the undoubted leaders in the weight loss industry in Australia, offering 21st century exclusive technology to spot reduce, build lean muscle, tighten, tone and much more. We base our business on a results driven model where clients lose 4-8 cm in just 45 minutes, proven throughout 7 existing clinics. We have the credibility of the Australian Government TGA, who have given our machines Class 1 Medical accreditation. From $88k you can add this state of the art franchise model to your existing business within 8 weeks. Increase your revenue without the usual hassles –we take care of all bookings, enquiries and marketing, which exposes your existing business and a whole new clientele!

Phone: 1300 FABABS (1300 322 227) www.bodyologyweightloss.com.au www.bodyologyfranchising.com.au/ store-in-store

Co-Founder Craig Arnold says, “Despite our growth we endeavour to make sure each franchisee is carefully selected and their values align with the brand. There are a lot of great options out there to choose from but to constantly create the standard and to continually set the benchmark within the industry we take a no BS approach towards our selection criteria, which is vital to the success of our clubs and critical to our franchise growth.” The innovative exercise plan has taken the healthy living industry by storm in recent months attracting busy people with its ultra-effective 9 checkpoints, 31 minutes, ‘no excuses’ policy. Combining three fat-busting exercises – gymnastics, kickboxing and tried and tested military techniques- the workouts target all areas of the body with elite performance training to burn fat, sculpt muscles and kick body confidence into high gear.

Fitness Enhancement Personal Training Our average client spends $5,000 with us and many have spent over $30,000! Our 100% private Studio and Mobile Personal Training franchises cost a fraction of the price of other fitness franchises yet return so much per client for your investment. Plus, you get to spend your days training amazing clients, making friends, changing lives and doing what you love! We offer a ready-made business with amazing head office support, CRM booking systems, training, marketing, staffing, clients, and all equipment and uniforms for as little as $29,900! We even take your new enquiries for you on 1800 PT for U so you never miss a call. Established in 1999, Fitness Enhancement is Australia’s is one of Australia’s largest Personal Training companies. We currently have more franchise territories available in all states and provide a $1000 a week client guarantee. Personal Training qualifications are available for $3000 with your franchise for the right person. If you’re passionate about health and fitness and love to help others, enquire now!

For more information contact: Serious applicants need only apply: Craig on 041714917. Franchise@core9.com.au

Phone: 1800 PT for U / 1800 783 678 Email: franchise@fitnessenhancement.com Web: www.fitnessenhancement.com/franchise

Business Franchise Australia and New Zealand 63

eR F x pert A N C H adv ISE PICKS ice

FEATURED Franchise

CELEBRATING OUR 11TH YEAR of the AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE The Franchise Guide is an annual handbook for potential franchisees and is a source of guidance and information from some of the most respected names in the industry. Distributed across Australia and New Zealand, the Guide is sold in main and independent bookstores as well as digitally through Apple and Android apps.

X-Golf X-Golf’s state of the art indoor golf entertainment centres offer players unparalleled accuracy and realism. The unique combination of virtual reality gaming and hospitality in a relaxed, social environment offers something to all players regardless of their age or skill levels. Our centres provide a variety of gameplay options including casual, weekly leagues, lessons and competitions making them a popular destination for corporate, family and social events. Our franchise business system offers opportunities throughout Australasia, with locations currently in Melbourne, Sydney, Adelaide, The Gold Coast and Christchurch (NZ). Following a proven and supported model, X-Golf provides an exciting business opportunity for those interested in setting up a new venture in a unique, non-saturated and developing sporting industry. Our induction and training programs cover the essential operations, marketing, financial, IT, purchasing and customer management systems required to ensure you have all the tools and knowledge to run a successful, profitable business. The team at X-Golf are always keen to discuss opportunities with enthusiastic and hardworking partners who are eager to join our expanding network and earn an excellent return as a successful business owner.

Providing a step-by-step guide, each chapter in the book is authored by an industry expert and answers the most common questions posed by the potential franchisee with suggested ideas and advice.

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Level 33, 140 YERS William Street E Contact: Chris , Melbourne, REHOUS 3108 VIC 3000 Verebes | Phon Email: chris.v USE WA e: (AUS) 03 erebes@m aster VIC HAIRHO adgwicks.co 9242 4744 Road, Donc 0451 370 060 u m.au | Web: Doncaster ise.com.a e: (AUS) www.madg .hairfranch Level 1, 605 wicks.com.au o | Phon BUSINESS | Web: www Peter Fiasc DESCRIPTI .com.au Contact: ON: arehouse Austra usew lia has some airho of the most stringe hising@h ILS:establishing a franch Email: franc nt franchise DETA Y legisla ise system, enterin tion in the world. COMPAN 1998isee franch g into a franch chisa e: When consid or franchisor, ise agreement first fran franch ering it of is : import Date TION ant that you or navigating HBIA ising business model use a law firm a dispute with S DESCRIP hip: FCA,Madg and the Austra ty shop with extensive BUSINES Members lian legal landsc sive work hair or beau knowledge of is a fulling : Intenwicks ion for ape. hisee, no the providedfranchwell ongo service business law firm. – just a pass As a franc isors,asfranch Training Our team of isees and franch n is required training, as experienced ise industry certificatio Ourin-st orers also lawyers regula and in store lawye service provid ort have extens rly advise ers. and suppstructu e in the hair ing success. ive rienc experi train expe res, ence of e : including coope advising groups 20 years Warehous available onal ratives and strateg that operate With over Hairhouse Territories We under similar tan and Regi ic alliances. hise ty industry, regula business Metropoli retail franc rly onal on: and beau NT/Darwin Code s leading and Regiadvise Franchise system Australia’ opolitan of Conduct compl Regional establ is one of ishme NSW Metr structopolitan and iance | Franch nt | Franchise de Metr ures appropRegi onal ise agreements due diligence is clear brands. SA/Adelai Comm | Franchising and disclosure tan and riate for franchise system e’s vision Metropoli at ercial andonal Warehous documents s | Supplier WA/Perth includ | Business Regi retail leasing, as Hairhouse ty products and terms of well as genera opolitaningand trade agreem le. Offer quali t providing l property advice QLD Metr advice ACCC notification/authoris and simp ents | price, whils | Trade practic mission ations | Acquis | Employment LIA/ es advice, a reasonable ition, dispos and workp service. This TRA property and lace relations al, joint ventur LETS AUS al customer every one | Tax, duty and e and partne ISE OUT trade marks | Litigat exception in each and rship GST advice FRANCH ion and disput on display ng at our AL: | Branding, looki e TION resolu ly Madg is clearly tion intellectual INTERNA wicks’ Franchising team ions by simp they work with. is an active an establ of our locat teams 140+ished netwo s and the Current: to rk of accountants member of the Franch required. franchisee ise Council of e continues in , business adviso Australia and Warehous try rs and broker has ILS: Madgwicks As Hairhouse s to assist our beauty indus also provides clients when the hair and franchisees are NCIAL DETA +GST FINA clients dominate connecting them $66,000 with the benefi and d fee: e bran our the t of our interna to franchis with member,000 To continue e is Australia, theyl need tional affiliat Initia it. stment: $250 firms across Australia ion with Merita ing results. hous and globally, s, ouse Ware seeing amaz mum inve providing expert IN BUSIN Mini nfield sites nation Hairh ESS stores over Gree ise wherever SINCE for brand domi : 1973 +GST to over 180 $350,000 to expand gross sales planning fee: 6% of years. Royalty ing fee: the next three g/market T Advertisin sales +GS gross of 3%

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• Up to date and relevant information • A must read for potential franchisees • Distributed by the Franchise Council of Australia • Eleventh year running • Distributed at major tradeshows and conventions • Available at selected banks and libraries • Can be purchased via our website www.businessfranchiseaustralia.com.au • Also available as a fully downloadable copy from Apple and Android.

For further information, please contact Mark Wilkinson, National Sales & Marketing Manager 0428 524 382, sales@xgolf.com.au or visit www.xgolf.com.au.

64 Business Franchise Australia and New Zealand

www.businessfranchiseaustralia.com.au

Build your successful business future With Australia’s Franchise System of the Year 2016-17! As a Poolwerx Franchise Partner, you can start small or jump ULJKW LQ &UHDWH \RXU XQLTXH EXVLQHVV FDUHHU SDWK ZLWK LQúQLWH potential - all backed by 25 years experience and outstanding support, marketing and business development systems. Join us as a man and van, progress to multi-vans, a retail store and vans and then into multi-stores. Whatever your journey, we will help you realise your vision. 2XU RQH IRFXV LV WR FUHDWH D SURúWDEOH SDUWQHUVKLS $OO you need to do is match your energy and enthusiasm with Australia’s award-winning franchise system. Together, we’ll build a business for you and your family.

1800 245 447 or poolwerx.com.au/franchising

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Spot and stop fraud across your franchise business

As you read this, there is likely a good chance that one of your employees is committing fraud, or at least considering doing so. Employee fraud, also known as occupational fraud, happens with alarming regularity. According to the Association of Certified Fraud Examiners (ACFE), all organisations, including franchises, lose five per cent of their annual revenue to fraud. In Asia-Pacific, ACFE estimates that the median loss associated with occupational fraud is $245,000.

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Three steps to prevent payroll fraud Worse still, ACFE reports that it takes businesses about 18 months to uncover such activity. In a recent case in Singapore, a rogue payroll manager stole $1.03 million from her employer and the fraud was only detected when she resigned and the new payroll manager could not reconcile the differences. Payroll fraud can be easily perpetrated when one person is in charge of initiating, entering and confirming payroll data.

What drives employee fraud? You probably struggle to envision what would drive an employee to steal. The ACFE notes how Donald Cressey, a criminologist, determined that when an employee faces some form of pressure, such as money problems, as well as the opportunity to commit fraud and the ability to rationalise that they’ve committed a criminal act, fraud can happen. Armed with this information, what can your organisation do to stop occupational fraud?

Raising the “Perception of Detection” One of the most effective ways to combat employee fraud involves raising the “perception of detection” – that is the belief that if they commit fraud, their criminal activity will be quickly uncovered as you have robust monitoring and protection in place. This is the same reason why having clearly visible security cameras or an alarm system on the outside of homes is said to deter burglars.

A key subplot for the 1983 classic, Superman III, was payroll fraud – you know it’s big when Hollywood features it! According to an article in Forbes, payroll fraud is the number one source of accounting fraud and employee theft. Recently publicised cases in Australia include the misdirection of employee’s taxation payments, the creation of ghost employees on a payroll, inflation of hours worked and false increases to pay rates. Payroll fraud takes many forms and new scams emerge constantly. Worse still, in most instances there’s a high cost incurred by the affected business to prove the fraud – and the chance of successfully recovering all their funds are poor. With the right support and processes however, your franchise business can reduce the risk and occurrence of payroll fraud – ensuring your profits are never siphoned away by unscrupulous criminals. Here are three important steps you can adopt to help you clearly identify potential problems.

Step 1: Establish clear processes to close the gaps • Reconcile the number of pays per cycle to the number of active employees you have. If the number of pays is greater than the number of employees, then investigate! • Regularly inspect the Personnel Change Report for every payroll and payroll preview activity. Look for the following: - New hires;

who split direct deposit pays into multiple accounts and investigate changes to this list to ensure they are valid; and

- Bank account changes; - Pay rate changes;

- Regularly run a report identifying employees

Step 2: Spot the tell-tale signs of payroll fraud

Below are some common indicators that fraud may be occurring with respect to your payroll account: • Receiving a “preview” email for a payroll that you did not submit. • Indication that a payroll has unexpectedly been transmitted or delivered to you.

So how do you do this? Here’s some of the ways that your business can raise the perception of detection as well as improve its ability to uncover fraud before the losses have a chance to mushroom.

• Employees reporting unexpected or excessive funds in their bank accounts resulting from payroll transactions such as “extra deposit”. • Changes on your payroll that you did not perform, such as a change in status of an employee.

1. Communicate expectations with a fraud policy The vast majority of employees know that committing fraud is a criminal act. However, it doesn’t hurt your organisation’s efforts to stamp out employee fraud to spell out exactly what constitutes fraud, and the ramifications for an employee who steals. 2. Remove temptation by thinking like a fraudster While most employees will avoid the temptation to steal, if you can envision how to commit fraud, so can employees. Take the time to analyse fraud losses involving other organisations mentioned in the press. What went wrong? Does your organisation have the same control weaknesses? 3. Use risk assessments to shore up your defences Conduct frequent risk assessments of your

- Generate a regular access control report for all client administrator and practitioner roles. Review it for accuracy and appropriateness, and make sure their contact information is valid and up-to-date.

- Address changes, especially to an area where you do not have many other employees;

Step 3: Tighten security across the payroll function • Confirm that your computers have regularly updated anti-virus and anti-malware software installed behind a reputable firewall. • Physically secure the computer used for processing and approving payroll activities and dispose of confidential hard copy and electronic media appropriately. • Always change passwords to payroll-related systems whenever there is a change in payroll administration personnel. • Split your payroll management tasks so that one individual is responsible for preparing the payroll and another is responsible for submitting it and verifying the output.

• Consider performing payroll and banking tasks on a separate, dedicated system used only for those purposes. Managing payroll requires an eye for detail as there’s usually a significant amount of research to make sure you’re fulfilling changing workplace law and tax responsibilities. No matter what size of business you operate, payroll accuracy, compliance and security should be non-negotiable.

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organisation to identify the potential for fraud and the effectiveness of internal controls in detecting and preventing it. Ensure that there is an owner for each internal control who is responsible for ensuring its effectiveness.

“The vast majority of employees know that committing fraud is a criminal act. However, it doesn’t hurt your organisation’s efforts to stamp out employee fraud to spell out exactly what constitutes fraud, and the ramifications for an employee that steals.”

4. Make it difficult to commit fraud by segregating duties Fraud thrives in secrecy. If an employee controls more than one element of a critical process such as the receipt and payment of invoices, the potential for fraud increases dramatically. If your organisation cannot assign more than one employee to a process, consider adopting a job rotation program and mandating that employees use their allotted vacation. Businesses often discover fraud when an employee is on vacation or assigned to another department temporarily. Business Process Outsourcing can also provide a way to segregate duties. 5. Keep employees guessing — perform surprise audits Employees that commit fraud don’t want anyone to stumble across their scheme. Arriving unannounced to conduct a surprise audit of a department or critical process can make it very difficult to conceal incriminating documents associated with a fraud. 6. Be proactive — perform bank reconciliations Ideally, your organisation should reconcile its bank accounts on a daily basis. Employee fraud often goes undetected because no one knows exactly how much money should be in the organisation’s bank account. In addition to reconciling each account, ensure that bank statements cannot be intercepted, altered or destroyed by employees. 7. Give employees a voice by investing in a Hot Line If an employee suspects that a co-worker is stealing, they often don’t know where to report their suspicions. An employee hot line, ideally managed by third party, can provide a way for employees to raise their concerns anonymously. Employees might view the hot line negatively, which is why it’s important for finance leaders to position it in a positive light, and as a means of protecting the organisation.

to prevent fraud should leave employees asking one question: “Why commit fraud when they’re bound to catch me?” Duncan Stuart is a Risk Specialist at ADP Australia and New Zealand with over 30 years’ experience in Fraud Control, Investigation, Anti-Money Laundering and Corporate Governance. He has worked in Law Enforcement and held senior positions in the Financial Services industry across the region. Duncan is a Certified Fraud Examiner (CFE) and currently Vice

Preventing fraud can be a long process that requires a multi-pronged approach to truly be effective. Employees will likely always face financial pressures of one type or another. They’ll likely always have the opportunity to enrich themselves at your organisation’s expense, and have the ability to justify their actions. Your franchise organisation’s efforts

President of the Melbourne Chapter of the Association of Certified Fraud Examiners (ACFE). ADP has worked with Australian businesses for over 35 years and has over 7000 clients. Globally, the ADP group is one of the largest providers of Human Capital Management and payroll solutions, with over 610,000 clients. For more information contact ADP via: 1800 000 729 Franchisers.ANZ@adp.com www.adppayroll.com.au

“Conduct frequent risk assessments of your organisation to identify the potential for fraud and the effectiveness of internal controls in detecting and preventing it.” Duncan Stuart | Risk Specialist | ADP Australia & New Zealand

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Fran

Grow your network with Cashflow It Franchise Accreditation

Help your franchise partners get the finance they need by becoming a Cashflow It accredited franchise system. Not only does accreditation reduce the challenges of accessing finance, it is also a powerful tool to assist in the growth of your franchise network. While Cashflow It operates with the flexibility of a small business, we have the resources and backing of one of Australiaâ&#x20AC;&#x2122;s largest non-bank finance companies - Thorn Group Ltd, an ASX 200 company with over 80 yearsâ&#x20AC;&#x2122; experience in the finance industry.

Cashflow It has been a key partner for the growth of the Rolld system. Where traditional lenders have rigid requirements, the team at Cashflow It have understood the challenges of a growing franchise system and have been prepared to partner for growth. Ray Esquieres, Co-Founder & CFO, Rolld Australia

Benefits of Accreditation

What can be funded?

1. Guaranteed access to finance

Just about any serialised piece of equipment can be funded with Cashflow It as well as some customised assets.

2. Preferred rates of funding 3. Access our full range of finance products 4. Accredited franchise priority service 5. Other exclusive benefits

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Fitouts and refurbishments

National equipment roll-outs

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Used equipment

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Get accredited Youâ&#x20AC;&#x2122;ll be happy to know that Cashflow It Franchise Accreditation is nothing like bank accreditation. Itâ&#x20AC;&#x2122;s a very simple, pain free process. Call us today on 1300 659 676 or visit cashflowit.com.au for further information.

Business Franchise Australia and New Zealand 69 Franchise Accreditation Brochure.indd 1

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The real cost of your Franchise Agreement not being renewed As a mediator, I am often involved in disputes between franchisors and franchisees and get to hear the legal and non-legal problems and concerns that arise when a franchise agreement is terminated or the franchisor exercises the right not to renew the agreement. Under the Franchise Code, mediation is a required step when such issues arise. Sometimes there is genuine effort on the part of franchisors to address all of the issues and achieve a fair and amicable outcome but in other cases, franchisors are indifferent to the plight of the franchisee and just want to walk away from the partnership as quickly as they can. I always meet privately and separately with the franchisor and the franchisee as well as their respective legal representatives to understand the different perspectives. I am often told how the franchisor expects the franchisee to simply ‘move on’ after the end date of the Franchise Agreement and how the franchisee expects the franchisor to help him or her through the process of winding up the franchise. Both parties reassure me they have authority to negotiate, but not unlimited in the case of

“I am often told how the franchisor expects the franchisee to simply ‘move on’ after the end date of the Franchise Agreement and how the franchisee expects the franchisor to help him or her through the process of winding up the franchise.” Alison Shaw | Mediator | SHAW Mediation Australia

the franchisor, and that they are attending with genuine bone fides to avoid litigation and move on. But how does it usually play out? On the face of it, the Franchise Agreement is usually stock standard with regards to the ‘End of Franchise Agreement’ clause. These usually indicate that the franchisor is under no obligation to renew the Agreement, that reasons do not need to be provided for the termination of an agreement and that any capital expense should be outlaid by the franchisee during the contract period. Notice is given with caution in accordance with the Franchise Agreement, the shop doors shut and the business ends. Simple! However, is that really how the franchisors expect the winding up of the business to end? During the joint session of a mediation it is not uncommon for the non-legal concerns to bubble over, for example, what happens to staff and their entitlements? What about the plant and equipment, the old stock, the storage of records? Not to mention the loyalty and assistance, financial or otherwise, that the franchisee has demonstrated to the franchisor over the years or the potential loss of a family home that was mortgaged to raise the capital to invest in the business as equity and as part

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of the business succession plan. Some franchisees are lucky to have franchisors who provide career counselling for employees but even these don’t usually consider contributing a cent to the costs involved in shutting the doors of the business, especially if the required notice has been provided. Even the most profitable of businesses in the best locations are not entirely immune to having the rug pulled from under them by the franchisor, especially when it is done in accordance with the Franchise Agreement. So, what are the pain points for franchisors? The risk of bad media publicity, lawyers’ fees, down-time, stress and the hassle of it all. However, these are not dissimilar to the issues faced by franchisees, who, in many cases, are even less likely to find the money for litigation costs. They usually also don’t have the time or energy to take on the franchisor in the final days of the business and why would they spend the time and money on fighting anyway? The franchisee’s lawyers usually don’t see a cause of action and will advise against litigation because the legal grounds to claim some form of compensation simply aren’t there.

“Notice is to be given in accordance with the Franchise Agreement, the shop doors shut and the business ends. Simple! However, is that really how the franchisors expect the winding up of the business to end?”

Therefore, as a franchisee, it makes sense to:

• Accept that no-one is indispensable.

• Keep your business options open - always.

• Run your business as though you’ll get the notice that your Franchise Agreement is not going to be renewed tomorrow.

• Know what is valuable about your business from the franchisor’s perspective. Offer it to them or other parties to buy before the ‘notice-not to-renew’ is given.

• Never believe that the end won’t come.

Alison Shaw is a Lawyer and CEO of national mediation firm SHAW Mediation Australia. SHAW Mediation offers voluntary mediation opportunities to everyone for all types of disputes anywhere, anytime for fixed scaled fees.

• Understand that you need to be as smart as the franchisor, business to business.

Alison and her national team of mediators are all nationally accredited, qualified

• Keep notes of every conversation, promise made or reason given between you and the franchisor.

in mediation and law, complying with ongoing professional development. Committed to the ethos and the guidelines of the Mediation Standards of the Mediation Standards Board, Shaw Mediation has experience in resolving franchise lease and commercial disputes without courts anywhere, anytime for fixed scaled fees. 1300 768 496 mediate@shawmediation.com.au www.shawmediation.com.au

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FEATURED Franchise

Ace Body Corporate Management Ace Body Corporate Management (Ace) has been engaged in strata title / body corporate management since 1995. Ace provides professional and personal management services to the body corporate to the highest standards. Ace currently manages over 60,000 units, and is responsible for the management of properties and assets to an approximate value of 20 billion dollars. Ace is comprised of franchisees with experience in senior management roles that have chosen to practice in strata title / body corporate management. All Ace franchisees are engaged in regular professional development programs to ensure that they understand the very latest regulation changes, codes of conduct, and the most cost-effective methods of operating bodies corporate. The key strengths of Ace’s franchisees is their commitment to providing customers with a professional personal service, and their experience in conflict resolution that achieves win/ win solutions in those difficult situations that arise when people live close to each other. Ace franchisees require strong financial understanding, good communication and conflict resolution skills.

If this sounds like something you may find interesting, please contact the Head Office of Ace Body Corporate Management today on: Phone: 03 9239 5400 Email: headoffice@acebodycorp.com.au.

FEATURED Franchise

Fifo Capital

OVENU

Fifo Capital operates in the $64 billion Invoice Finance industry, with opportunities in most major metropolitan and region centres.

Simple - Flexible - Profitable

The network’s performance in 2017 has been amazing. Turnover was over $260 million dollars, bringing their total lend to over $1 billion! With this they have only scratched the surface and are now ready to take the business to the next level. With potential returns in-excess of 50% annualised per annum, highly secured assets and very low overheads - there is simply no business model that can compare. The management team all come with a pedigree in the SME lending industry, with a combined 100 years+ of experience, directly in the SME lending space and not just ancillary business experience. For you to operate successfully in this space – the advice and systems you receive are critical. Making your journey easier Fifo now have an Investor program running, providing operating capital or you can use your own capital to maximise returns. Whether you are looking to build your own business, providing much needed capital to the SME community using our proven systems and processes or are just after an Investment opportunity, talk to Fifo today!

Ovenu – the oven cleaning and detailing professionals We Offer: • Generous, exclusive territories for single or multi van operation • Established business – trading for over 23 years • Full hands on ISO approved training and ongoing support • Complete end to end client management system • Exclusive marketing in place across 3 States • Highly profitable • Low overheads, fixed fees and low running costs, • No premises to maintain and no staff required • Flexibility, you manage your own diary • You earn what you are worth • No boss breathing down your neck or targets to meet. If you are looking for a business with great job satisfaction, huge growth potential, low overheads and that elusive work/life balance then give us a call, we would love to hear from you. With ISO approved training, a complete end to end client management system and everything you need to get your Ovenu business up and running for a low cost of $42,000 plus gst and a reliable white van. Check out the Channel 10 Healthy Homes feature on our website and hear what our Franchisees have to say.

For more information: Andrew Roberts, Fifo Capital Phone: +61 1300 852 556 0438 801 575 Email: andrew.roberts@fifocapital.com.au

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Fill out the enquiry form and we will be in touch or call Bernard on 1300 683 682 www.ovenufranchise.com.au

FEATURED Franchise

Poolwerx We’re very proud that the Franchise Council of Australia has awarded Poolwerx as Australia’s No1 franchise system for 2016 - 2017, and we’d love you to be part of our success. We have a career path in business that we can tailor to suit you. As a Poolwerx Franchise Partner, you can start small or jump right in. Join us as a man and van, progress to multi-vans, a retail store and vans and then into multi-stores or purchase an existing resale of fast start territory. Whatever your journey, we will help you realise your vision. A sophisticated franchised retail, mobile service, and digital business – poised for expansion in the high-growth, high-margin Australian pool and spa aftermarket. Addressing every viable point of profit in a largely untapped $1 billion dollar market sector. Our one focus is to create a profitable partnership. We do that by matching 25 years’ experience and outstanding support, marketing and business development systems to your energy and enthusiasm. Together we will build a business for you and your family. Contact us today and build your successful business future with Poolwerx!

joinourteam@poolwerx.com.au AU – 1800 245 447 NZ – 0800 888 031 Web: Poolwerx.com.au / Poolwerx.co.nz

FEATURED Franchise

PostNet PostNet franchise have Five Different Kinds of Businesses in One-Stop Shop. • Graphic Design & Web Services

Small Business Accounting More than a franchise. We are a collegiate network of independent offices working under a common branding, using state of the art systems to grow their businesses and build a sustainable income.

• Packing & Shipping Services and Drop-Off Depot Services • Printing & Finishing Services • Private Mailboxes Rental Services • Business Support Services. PostNet Business Centres offer Graphic Design & Website Services; Printing & Copy Services; Packing & Shipping Services include DHL, FedEx, TNT, StarTrack & other Local Courier Services and Business Support Services including Private Mailbox Rentals, Passport Photos, Insurance Services, Personalised Rubber Stamps, Essential Office Products & Supplies, Promotional Items & Corporate Gifts, Signs / Banners / Posters and much more….. PostNet is a low-cost investment opportunity with a proven business model that offers the potential for high returns.

And a friendship network where we focus on working together, not in isolation, co-operating in the cloud. And not just focused on tax compliance – also providing advisory and management accounting services. If you are an Accountant or Bookkeeper, or have significant experience in these areas, and are seeking a pathway to Registered Tax Agent / BAS Agent status, then talk to us. About half our members are “dinkydies”, and half first generation Australians. Overseas trained members welcome. Each office has a unique territory, access to support and on-going training, access to software only available to RTA & BASAA firms.

PostNet is an excellent resource for Small to Medium Size Businesses, Mobile & Home-Based Business Owners “SOHO” (small office/home office) and Road Warriors.

Operating since April 2010 we now have 27 offices, in Vic, NSW, Qld & WA. We are actively looking for more offices to make a difference.

We’re The Business Behind The Business.

Our system works. Enter as an Apprentice (currently 7), become a Journeyman (currently 8), then a Master (currently 4), then attain RTA status (currently 9).

So many services, one stop solutions provider, that’s PostNet!

For more information contact Robin Lau at:

For more information:

Phone: 0490 338 427 Email robinlau@postnet.com.au Web: www.postnet.com.au/own-postnet.

Phone: 1300 843 354 / 03 9752 8729 Email: info@sbaaccounting.com.au Web: www.sbaaccounting.com.au

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FEATURED Franchise

SpudBAR

Smallprint Smallprint is a home-based business that handcrafts sterling silver keepsake jewellery. We capture loved ones’ fingerprints, hand or footprints, children’s drawings, words or names in a range of charms, pendants, key rings and cufflinks. Smallprint commenced in Australia in 2006, and is a global brand with franchisees in over 20 countries. Australia has around 30 franchisees in all states with management based in Melbourne. Exclusive territories are available for sale. If you are looking for a home based business that returns more than a hobby, we maybe the right one for you. No jewellery experience is required as full training is included prior to commencement. We are a turnkey business where all tools, equipment, commencement stock, marketing materials, and training are included in the franchise fee. Strong customer service skills coupled with a drive to succeed could see you in a business that rewards in so many ways.

SpudBAR was founded in 2000 around the simple promise to create delicious food that’s healthy, great value and convenient. We discovered the spud was the perfect platform to build a meal around – delicious, filling and much healthier than the typical meal staples of pasta, bread and rice. It’s a simple and profitable business model, supported by growing customer preferences for quality, consistency and informality. SpudBAR takes the relationship with our franchisees very seriously, understanding that investing in a business is one of the biggest financial commitments that a person can make. Our franchisees are warm, down to earth people, passionate about bringing healthy, tasty food to their local communities. Our franchisees are a big part of the customer’s experience. So it is important to us that the right kind of people join the SpudBAR family. If you love the idea of bringing fresh and healthy to the fast casual world, and are excited by the idea of owning your own business then we’d love to hear from you. Turnkey Operation for $270K* | Easy to learn store systems | Simple to operate business | 10% sales growth in 20162017 | Access to 50% finance available with finance options to suit your needs.

FEATURED Franchise

Sweet Dreams and Goodnight Do you have an eye for detail and a creative flair? Do you want to be part of something special? Do you love making dreams come true? Join the team that introduced the glamour slumber party to Australia. Sweet Dreams and Goodnight is the industry leader in supplying this popular party choice for children in the 7+ age group. Our mission is to ensure our clients create memories that last a lifetime. Our reputation is built on high-quality products coupled with our ability to exceed market expectation in innovation and delivery. Our business continues to grow, with our services in high demand. And we’re looking for people with our passion and enthusiasm to join our team. Sweet Dreams and Goodnight is expanding their franchise opportunities throughout Australia and New Zealand. If you’ve got the desire to bring smiles to children’s faces, we’ve got the tools and training to make it happen. Let us, help you create a business that won’t feel like work when you’re having way too much fun bringing joy and happiness to so many others.

*Conditions apply

To find out more, contact:

For more information:

For more information

Ian Peebles on 1800 762 557 or email to ian@smallp.com.au

Phone: 03 9571 0600 Email: franchising@spudbar.com.au Web: www.spudbar.com.au

Phone: 0402 463 812 franchise@sweetdreamsandgoodnight.com.au www.sweetdreamsandgoodnight.com.au

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FEATURED Franchise

The Coffee Emporium Looking for a great business opportunity? Look for the Crown! Let their 25 years of experience, in the QSR sector, be the foundation of your success. The Coffee Emporium are rapidly expanding, with over 35 coffee houses across Australia and Internationally. Their commitment to excellent customer service combined with their premium, award-winning coffee blend and mouthwatering food (breakfast, lunch, dinner) menus, has made them known as more than just a cafe and instead renowned for being the premium coffee and dining destination When Franchise Partners join the Crown, they enjoy: • Low royalties and fees • Comprehensive operational support • In-depth training in our training facility and a coffee house covering key aspects of the business including operations, marketing, finance, human resources, food safety and WH&S • Business mentoring • Access to superior marketing campaigns • Continuous learning and training opportunities • A partnership with a brand that possesses a strong retail image with a renowned, premium reputation

FEATURED Franchise

The concrete Cutter Prime Melbourne Territories Available If you are a smart, ‘hands-on’ person who enjoys good health and is easily understood on the telephone this business could be for you. Chances are that you could turn most of your currently wasted commuting time in to productive income. It is very likely that your home territory is available. Twenty hours per week spent out on the job will generate takings of around $1800. You can decide whether to work a franchise with The Concrete Cutter at semi-retirement pace or go at it hard and chase the bigger money. There are no tricks or traps here, I am a straight shooter and encourage you to check out this opportunity with my current and previous franchisees. I would welcome the chance to answer your questions and tell you how it came about that we have prime Melbourne territories available now even though we commenced franchising back in 2001. For an investment of $50,000+GST you get ample equipment plus all the usuals, even initial accounting support. You will need to provide a white ‘one tonner’ or similar.

This level of support ensures your journey with the brand is satisfying. We’d love to talk with you about how we can provide the foundation and support to allow you to achieve your own business aspirations

FEATURED Franchise

Urban Clean Join one of Australia’s fastest growing and unique commercial cleaning franchises. Our marketing and sales system allows you to build a recession proof business ideally suited to people looking at a part-time, after hours business opportunity. Start with an initial value of Cleaning Contracts won for you or choose one of our Low Entry models where we show you how to build any size Commercial Cleaning Business. Flexible after business hours cleaning: Specialising in Office and Medical Centre Cleaning - You get after-hours access to clean in the evening or early morning. What you’ll get when starting your business: • An initial value of contracts – No need to find, market and sell to prospective customers • Full comprehensive training at our Urban Clean Academy • Operation and OH&S manuals • Ongoing training and support with onsite training and workshops • Coaching and mentoring • Full list of professional commercial cleaning equipment to service your contracts • Janiflow App: Cutting edge technology that customers love • Systems to turn your clients into raving fans and generate referrals • Sales and marketing systems proven to create a predictable stream of new Cleaning Contracts • Customer invoicing done for you • Business growth opportunities. Contact us now for more information.

Please ring as I would like to talk to you in person. Bruce Miskin: 0499 399 355

Ph: 1300 787 745 Email: damien@urbanclean.com.au

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FEATURED Franchise

Wok Me Wok Me is an Australian owned healthy, fast food company based in Queensland. The first Wok Me opened in Fortitude Valley just before Christmas in 2004. If you have had any experience in the fast food industry you will know that this can be a difficult time of year… But we opened with a BANG and have never looked back! Wok Me has a philosophy to provide a healthy, great tasting, Fresh, made to order Fast to take home or delivered to you in store or to your home as quick as possible. With success in an inner city restaurant hub, a discount outlet food court and a convenience centre in an outer suburb we know that this concept can work almost anywhere... Today we have 10 stores and are growing by the day with our motivated and creative team, this is your opportunity to jump on to the ship.

World of Maths World of Maths is a unique travelling maths show that provides fun, colourful, hands-on, mathematical, problem solving activities for student participation in school visits since 1990. There is no selling of the activities to schools and you do not need a Maths/education background. You would be investing into a lifestyle, so it’s a lifestyle choice. There are two aspects to running the Franchise: Managing the bookings and the presentations into schools. Advantages of this franchise: • Earn income from day one. • A pleasant working environment and conditions. • The opportunity to be involved in the education profession. • Excellent financial rewards in 38 weeks of the year. • No prior experience needed. • Never any bad debts from schools • Access to a proven business system. • Home office with low setup costs and overheads. • Walk-in with no disruption and substantial bookings in place. Schools allow a number of days per year where they provide some variety to their student’s education and World of Maths is a popular choice with teachers, as they find many students lack handson problem-solving skills. The teachers enjoy seeing students working on our activities without the use of computers/ technology as these are necessary skills in life.

For more information on Wok Me go to our website www.wokme.com.au or email ben@wokme.com.au

FEATURED Franchise

Contact Tim Tritton at: Ph 1800634218 or tim@worldofmaths.com

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XPRESSO DELIGHT Flexibility Xpresso Delights 2, 3 or 4 day a week business offers genuine semipassive income. How? Let our premium fully automatic coffee machines do the work for you, they make the coffees while you earn the income. Plus you get to choose the days and hours you would like to work. Opportunity Xpresso Delight provides a cafe quality experience right inside the workplace. Our client Locations enjoy all their favourite coffees and even hot chocolate all at the press of a button. Plus they enjoy our 5 Star Concierge Coffee Service that only Xpresso Delight can deliver. Experience At Xpresso Delight, we are in the corporate workplace coffee market. We offer a business opportunity like no other, operating within a market that loves and accepts our unique product and service. Plus you benefit from over 12 years experience with our proven systems, training and support.

For more information: Web: xpressodelight.com.au

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PR OFI L E : FR A N C H I S I N G E X P O

Franchising Expo

makes more dreams come true Famed for making dreams come true since 1987, the Franchising & Business Opportunities Expo connected more people with successful business ideas this year, with a new venue in Sydney and exciting shows in Perth, Brisbane and Melbourne. The Sydney Franchising Expo kicked off a great year at the new ICC Sydney at Darling Harbour in March, and the 30th anniversary celebrations continued at Crown Perth in May, the Brisbane Convention & Exhibition Centre in July and the Melbourne Exhibition Centre in August. Fiona Stacey says what stood out for her over the four shows this year were the quality and range of exhibitors; the number of wellinformed and business-ready visitors; and the inspiring and informative seminars presented in each city. “Each city hosted an Expo that showcased thriving Australian and international companies, all eager to share their success with potential investors and franchisees, or to assist and advise them in their journey,” she says. Speakers over the course of the year included franchising legends John O’Brien from

Poolwerx, Sara Pantaleo from La Porchetta, Jim Penman from Jim’s Group, Clayton Treloar from Mailboxes Etc. and Tina Tower from Begin Bright, plus expert speakers Claire Wilson from The Alternative Board, Damian Paull from the Franchise Council of Australia and ‘The Retail Doctor’ Brian Walker. “The shows proved once again that the Franchising and Business Opportunities Expo is the best place to take the first steps towards being your own boss, or growing your business,” says Stacey. “It’s also an event where the industry comes together to educate, inform and network – the place where you can really turn your ambition into action.” “We are now getting ready for another exciting series of shows in 2018, kicking off in Sydney in March at ICC Sydney. It’s time to start planning to turn your dreams into reality!”

78 Business Franchise Australia and New Zealand

For information about exhibiting in the 2018 Franchising & Business Opportunities Expo contact Fiona Stacey at: 03 9999 5464 fiona@specialisedevents.com.au www.franchisingexpo.com.au

e x pert adv i c e

The Fair Work Amendment

(Protecting Vulnerable Workers) Act 2017 – The Impact on Franchising On 14 September 2017, the Fair Work Amendment (Protecting Vulnerable Workers) Bill 2017 received royal assent and became new law called the Fair Work Amendment (Protecting Vulnerable Workers) Act 2017 (Cth) (“the Act”). The Act amends the Fair Work Act 2009 (Cth) (‘FW Act’).

This article summarises key features of the Act.

Amendment #1: Increasing maximum penalties for contraventions of certain civil remedy provisions The Act introduces new civil penalties for ‘serious contraventions’ which are ten times higher than those currently set out in the Act. Under the Act, a ‘serious contravention’ will be found if a person knowingly contravened a provision and the conduct was part of a systematic pattern of conduct relating to one or more others persons. In determining whether the person’s conduct

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was part of a systematic pattern, a Court may have regard to: (a) the number of contraventions committed by the person; (b) the period over which the contraventions occurred; (c) the number of persons affected by the contravention; (ca) the person’s response, or failure to respond, to any complaints made about the relevant contraventions; (d) whether the person failed to keep employment records in accordance with the FW Act; and (e) whether the person failed to provide a payslip in accordance with the FW Act.

“The Act appropriately limits the franchisor’s exposure to liability if, at the time of, or prior to, the franchisee’s contravention, the franchisor had taken reasonable steps to prevent the contravention.” Raynia Theodore | Principal, Corporate Advisory & Franchising Team MST Lawyers

the franchisor knew or could reasonably be expected to have known that a contravention by the franchisee of the same or a similar character was likely to occur. The Act defines ‘responsible franchisor’ as a franchisor that has a significant degree of influence or control over the franchisees’ affairs. The various civil remedy provisions under the FW Act which can be contravened by a franchisee and which can expose a franchisor to the new statutory liability include: • contraventions of the National Employment Standards - subsection 44(1); • contraventions of modern awards -section 45; • contraventions of enterprise agreements section 50; • contraventions of workplace determinations - section 280; • contraventions of national minimum wage orders - section 293; • contraventions of equal remuneration orders - section 305; • methods and frequency of payment subsection 323(1); • methods of payment specified in awards or enterprise agreements -subsection 323(3);

Amendment #2: Liability of responsible franchisor entities and holding companies The Act introduces a new civil penalty liability for responsible franchisors. A ‘responsible franchisor’ will contravene the Act if one of its franchisees contravenes a civil remedy provision in the FW Act (see below) and either: (a) the franchisor or an officer of the franchisor knew or could reasonably be expected to have known that the contravention by the franchisee would occur; or (b) at the time of the contravention by the franchisee, the franchisor or an officer of

• unreasonable requirements for the employee to spend or pay an amount subsection 325(1); • unreasonable requirement for a prospective employee to spend or pay an amount subsection 325(1A); • employer obligations in relation to guarantees of earnings - subsection 328(1), (2) or (3); • misrepresenting employment as independent contracting - subsection 357(1); • dismissing an employee to engage as an independent contractor - section 358; • misrepresentations to engage an individual as an independent contractor -section 359;

• employer obligations in relation to employee records - subsection 535(1), (2) or (4); and • employer obligations in relation to pay slips - subsection 536(1), (2) or (3). The Act appropriately limits the franchisor’s exposure to liability if, at the time of, or prior to, the franchisee’s contravention, the franchisor had taken reasonable steps to prevent the contravention. In determining whether a franchisor took reasonable steps to prevent a contravention, a Court may have regard to all relevant matters, including: (a) the size and resources of the franchise; (b) the extent to which the franchisor had the ability to influence or control the contravening franchisee’s conduct in relation to the contravention; (c) any action the franchisor took to ensure the franchisee had reasonable knowledge and understanding of the requirements under the applicable provisions of the FW Act; (d) the franchisor’s arrangements for assessing the franchisee’s compliance with the applicable provisions of the FW Act; (e) the franchisor’s arrangements for receiving and addressing complaints about alleged contraventions within the franchise; and (f) the extent to which the franchisor’s arrangements with the franchisee encourage or require the franchisee to comply with the FW Act or other workplace law.

Restitution from the franchisee The Act provides that where a franchisor has paid to, or on behalf of, an employee, an amount pursuant to an order relating to a contravention by a franchisee and the franchisor has not been able to recover that amount from the franchisee, the franchisor may commence proceedings against the franchisee.

Business Franchise Australia and New Zealand 81

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“It is important that franchisees remember that the new laws impose an additional liability on franchisors - they do not relieve them from their obligation to comply with workplace laws and from liability to their own employees for any noncompliance.” Holding Companies The Act creates similar provisions in relation to holding companies and their subsidiaries.

Amendment #3: Unreasonable deductions or requirements to spend or pay an amount The Act states that a term of a modern award or an enterprise agreement has no effect if that term permits or has the effect of permitting an employer to deduct from an amount that is payable to an employee if the deduction is: (a) directly or indirectly for the benefit of the employer, or a party related to the employer; and (b) unreasonable in the circumstances. A similar section is included in the Act in relation to unreasonable requirements to spend money, or pay an amount, in relation to the performance of the employee’s work. This variation may have the effect of nullifying certain deduction clauses currently included in previously approved enterprise agreements.

Amendment #4: Powers of the Fair Work Ombudsman The Act proposes to extend the Fair Work Ombudsman’s (‘FWO’) ability to require a person to provide information, where the FWO reasonably believes that the person: (a) has information or documents relevant to an investigation into a suspected contravention of the FW Act; or

civil penalty provision will be included that provides for a penalty of 60 penalty units (equating to $12,600 for the 2017/18 financial year) where a person obstructs a Fair Work inspector.

Amendment #6: False or misleading information or documents The Act also provides that an employer must not make or keep a record that the employer knows is false or misleading and must not give a payslip that the employer knows to be false or misleading. A new civil penalty provision will be inserted for employers who produce a document or provide information to the FWO that the employer knows, or is reckless as to whether the information or the document is: (a) false or misleading; or (b) for information - omits any matter or thing without which the information is misleading.

Amendment #7: Records If in a proceeding in relation to a contravention by an employer of a civil remedy provision, an applicant makes an allegation in relation to a matter and the employer was required to: (a) to make and keep a record; or (b) make available for inspection a record; or (c) give a payslip,

All other provisions in the Act (including the serious contravention provisions) commenced on 15 September 2017. In light of the new laws extending liability for contraventions by franchisees to responsible franchisor entities and holding companies, it is expected that franchisors will be taking proactive steps to ensure their franchise network is complying with workplace laws, including undertaking regular audits of franchisees to assess compliance with workplace laws and taking immediate action against franchisees where a complaint is made by an employee or where non-compliance is identified following an audit. This may include requiring franchisees to undertake additional training, issuing breach notices and where permitted terminating the franchisee’s franchise agreement. It is important that franchisees remember that the new laws impose an additional liability on franchisors - they do not relieve them from their obligation to comply with workplace laws and from liability to their own employees for any non-compliance. As an employer a franchisee remains primarily liable to its employees and must educate itself on all its workplace obligations whether or not the franchisor offers any guidance or support in this area. Even if a franchisor is found liable for a contravention of the FW Act by a franchisee, the franchisor can seek recovery of any amounts paid to employees of the franchisee from the franchisee. A franchisee who has not complied with its obligations under workplace laws may also find itself losing its franchise business and livelihood if the franchisor exercises its rights under the franchise agreement to issue a breach notice on the franchisee and terminate the franchise agreement if the franchisee fails to take action to remedy its breaches. In some cases where the franchisee has been fraudulent a franchisor may be able to immediately terminate a franchisee’s franchise agreement.

(b) is capable of giving evidence that is relevant to such an investigation.

in relation to a matter and the employer fails to comply with the requirement, the employer has the burden of disproving the allegation.

This expands the FWO’s previous power to serve a ‘Notice to Produce’ on employers demanding the production of certain employment records or documents.

This is not the case where the employer provides a reasonable excuse as to why there has not been compliance with the above requirements.

Amendment #5: Hindering and obstructing the FWO and inspectors

Conclusion The Act received royal assent on 14 September 2017.

MST Lawyers has over 25 years’ experience in franchising, representing clients throughout Australia and internationally in a variety of industries. Written by Raynia Theodore, Principal, in the Corporate Advisory and Franchising Team at MST Lawyers, please contact the Corporate Advisory and Franchising Team for assistance or further information.

The Act provides that a person must not intentionally hinder or obstruct the FWO in the performance of their functions. A new

The franchisor and holding company liability provisions in the Act will commence on 27 October 2017.

+61 3 8540 0242 +61 3 8540 0202 www.mst.com.au

82 Business Franchise Australia and New Zealand

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2017 MYOB FCA Excellence in Franchising

Award winners honoured on the Gold Coast The Franchise Council of Australia recently honoured franchising’s best and brightest at the MYOB FCA Excellence in Franchising Awards Gala Dinner at the RACV Royal Pines Resort on the Gold Coast. The big winner on the night was G.J. Gardner Homes, which was named Australian Established Franchisor of the Year and won the Excellence in International Franchising and Franchisor Social Responsibility categories. From humble beginnings in 1983 in Queensland as an independent building firm, G.J. Gardner Homes now has more than 100 franchisees operating throughout the world. And whether it is planting 15 trees for every house they build in Victoria, an initiative that has seen G.J. Gardner homes plant 30,000 trees over the past seven years, or successful international expansion that has included

84 Business Franchise Australia and New Zealand

entry into the United States of America, G.J. Gardner Homes demonstrated excellence across the board in their Award submissions. “We’ve been so fortunate to take out three Awards tonight and it’s really thanks to the team - our franchisees, our master franchisees and our strategic partners,” said G. J. Gardner Homes’ CEO and Managing Director, Darren Wallis. “It’s a massive recognition of the effort our team has put in over the years we’ve been franchising. It’s just so good to be recognised by our peers and by the franchising industry.” “Winning a Franchise Council of Australia award is just great for business,” added Lee Moore, General Manager of G.J. Gardner Homes. “From an international perspective it’ll mean that new franchisees will see us as a leading franchisor in the business. Certainly, from a social and community responsibility perspective, it’s great for our customers to see we are really involved in the community.” Food and coffee franchise Soul Origin was named the Australian Emerging Franchisor of the Year. With 80 stores and a presence in most Australian states, Soul Origin is a rapidly growing franchise system that serves nutritious food on the go.

“I’m a little bit overwhelmed at the moment because we didn’t expect to win this award tonight,” said Chris Mavris, General Manager of Soul Origin. “To be recognised by our peers in such a way gives us real credibility in the industry and for them to say ‘guys, you’ve done a great job’ means more to me than anything we’ve ever achieved so far.” Fastway Couriers celebrated their 25th anniversary of operating in Australia by taking home the award for the International Franchisor of the Year for the second time in three years. “The award really recognises all the hard work that goes on not only in our franchise support office but in our 27 regional franchise locations across the country,” said Richard Thame, CEO of Fastway Couriers in Australia. “And of course, for all our courier franchisees. They’re the ones who are getting up early every morning and working really long days to build businesses. Our franchisees have done a terrific job of embracing the technology that’s out there today and really taken advantage of a surge in online retail. That’s really put us on the radar so that we are now doing business with some of the main retail brands in Australia. And that’s something we’re all very, very proud of at Fastway.” It was also a successful evening for handyman franchise Hire A Hubby, which won the Excellence in Marketing and Franchise Innovation categories at the Awards. Ryan Willsher of Finn Franchise Brokers,

North Perth and Regional Western Australia, was honoured as the 2017 Multi-Unit Franchisee of the Year, as well as taking home the Franchisee Community Responsibility and Contribution Award. “Winning these Awards means a lot for both me and my team, but also our brand. We’re still a relatively young brand so to be able to receive an Award like this means a lot for everyone involved. It will definitely help us win business, I think. People will trust us more and it will give us a lot of credibility,” said Ryan.

“Successful individuals and businesses were recognised across a range of functions including franchisees, support staff and franchise systems.”

The awards also included the induction of a new member into the Franchise Hall of Fame – Rod Young. Rod is considered one of the world’s foremost franchising consultants and is the current Chairman and Global CEO of the $250 million Cartridge World group. Aaron Smith, founder and CEO of KX Pilates was named the winner of the 2017 NextGen in Franchising FranShark competition. The competition is designed to assist young entrepreneurs who are looking to grow their businesses by franchising. It is supported and judged by the FCA Hall of Fame. A total of 14 Excellence in Franchising Awards were presented on the evening, plus the 2017 Hall of Fame inductee, and NextGen in Franchising winner. MYOB proudly sponsored the event, which saw successful individuals and businesses recognised across a range of functions including franchisees, support staff and franchise systems.  www.franchise.org.au

Luke Rattigan, Executive General Manager - Clients & Partners at MYOB

Business Franchise Australia and New Zealand 85

N FC17

MYOB FCA Excellence in Franchising Award 2017 Winners Australian Established Franchisor of the Year: G.J. Gardner Homes Australian Emerging Franchisor of the Year: Soul Origin International Franchisor of the Year: Fastway Couriers   Multi-Unit Franchisee of the Year: Ryan Willsher Finn Franchise Brokers, North Perth and Regional WA

Left to Right: Bruce Billson, Executive Chair, Franchise Council of Australia; Rod Young, Chairman, DC Strategy Group and FCA Hall of Fame 2017 inductee; Suzanne Jarzabkowska, CEO, DC Strategy; Julie Hoffman-Green, Franchise Development Manager, MYOB; Damian Paull, CEO, Franchise Council of Australia

Single Unit Franchisee of the Year, two or more staff: Nellie Dicks Bank of Queensland, Richmond

Single Unit Franchisee of the Year, less than two staff: Beverley Taylor InXpress, Bondi

Franchise Woman of the Year: Sandra Carrington FAD Cheer and Dance

Field Manager of the Year: Eric Celik Pack & Send

Supplier of the Year: MST Lawyers

Darren Wallis, CEO and Managing Director, G. J. Gardner Homes

Sandra Carrington, Managing Director,FAD Cheer and Dance and 2017 Franchise Woman of the Year

Excellence in Marketing: Hire A Hubby Excellence in International Franchising: G.J. Gardner Homes Franchise Innovation: Hire A Hubby Franchisor Social Responsibility: G.J. Gardner Homes Franchisee Community Responsibility and Contribution: G.J. Gardner Homes

Franchise Hall of Fame Inductee 2017: Rod Young

Left to Right: Louise Wolf, Senior Associate, MST Lawyers; Raynia Theodore, Principal, MST Lawyers; Julie Hoffman-Green, Franchise Development Manager, MYOB

86 Business Franchise Australia and New Zealand

NextGen in Franchising, FranShark Competition winner: Aaron Smith KX Pilates

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e x pert adv i c e

Site Selection:

GET IT RIGHT AND MAXIMISE YOUR PROFIT Real estate is one of the key components to a successful retail business. The cost of owning or renting shop and/or warehouse space can take a big chunk out of businesses bottom lines. So, to maximise the profits of a business, it is important to get the property side of things right. We have seen many mistakes by sound retailers over the years, where they took sites that we rejected, only to close a relatively short time later. Choosing the right site needs to take into consideration many factors including: • Location relevant to the target market. • Structure and layout of the shop. • Lease proposition.

“There can be many drivers of foot traffic, and the amount of foot traffic in an area and the sides of the street can vary throughout the day.” Jason Malouf | Property & General

Failure to get any one of these right can lead to business failure. And there has been an increasing number of news reports about shop rents as the factor that killed many successful and long established businesses. So with this article, we hope to help readers improve their retail site selection and improve their businesses. With respect to choosing the right location, many business operators have an idea where they want to be. It is important that they spend time in their chosen locations and look for things such as which side of the road has

88 Business Franchise Australia and New Zealand

more foot traffic, what is driving that foot traffic, if there is anything in the pipeline that could affect foot traffic to the site, and what are the permitted trading hours to the site. There can be many drivers of foot traffic, and the amount of foot traffic in an area and the sides of the street can vary throughout the day. Moreover, whilst some sites have huge amounts of foot traffic, the foot traffic may be “transient”, which may not translate into being the right site for certain businesses. So, operators not only need to ask is the foot traffic sufficient, but also is it the right type of foot traffic for them.

Business Franchise Australia and New Zealand 89

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Factors that may affect foot traffic to sites include road works for rail, tunnels and new highways that bypass urban streets, and building works to the building the tenancy is in or to surrounding buildings. So it pays to find out what government works are happening in the area. With respect to permitted trading hours of a tenancy, one needs to consider whether they match the hours you want to operate. For example, you wouldn’t want a day-trading only site if you want to trade nights. On the flip side, if you only want to day trade, for example you have family commitments etc., there is no point taking a night-trading site and having to fork out rent for trading extended hours. Other site considerations include what services does the premises come with, is storage included, will you need to do any works to the storage area to comply with any code, is there any licenced area you can get with the tenancy, what outgoings are applicable, what delivery access is there, and the term of the lease contract. The structure and layout of a shop can have a significant bearing on the performance and viability of a business. For example, I used to work for Easy Way, an international tea franchise that had over 700 stores. They wanted to have a store on Hercules Street, Ashfield. At the time there was a convenience store that sold bubble tea – the category of product Easy Way specialises in, and there was a bubble tea store being fitted out in that street. Over a period of months, I inspected two shops on that street. I rejected both those shops on the basis of structure and layout, even though the shops were in the desired precinct and both had high visibility and foot traffic. Interestingly, Happy Cup and Lucky Cup, other bubble tea operators took the sites. So now there was three direct and one partial competitor to a would-be Easy Way store. But I found a shop that was better than the competitors and explained to the franchisee why their business would succeed in the location I recommended and why the competitors would fail, leaving the bubble tea market to Easy Way. As I predicted, the other businesses failed and Easy Way is still in that shop today. Given that our job is to find the best sites under the retailer’s parameters and avoid them having to waste time looking and possibly taking inferior sites, it goes to show from the example above how important it can be to have a professional tenant representative on your side. Interestingly, years later I represented Gong Cha - another bubble tea operator. There was another site available to lease on Hercules Street, Ashfield. I did not

“Furthermore, the design of a shop can impact businesses performance. We have assisted clients with ideas on how the design of a shop should be to maximise patronage.” submit that site to Gong Cha as it did not tick all the boxes for me. Gong Cha took the site anyway. Ultimately that store lasted only a short time. So the cost to the franchisee of a failed business far outweighs the nominal cost of a tenant representative that puts the retailer first. Furthermore, the design of a shop can impact businesses performance. We have assisted clients with ideas on how the design of a shop should be to maximise patronage, and how to get your desired design approved by the landlord. The lease proposition is also important in choosing a site. And lease propositions extend far beyond rent alone. The proposition needs to take into account the location and other factors that affect business performance of the site. Some operators go for the cheapest site within a precinct, but then are unhappy with the turnover. So depending on your business, for example, whether it is destinational, such a strategy might work. And sometimes, operators have to go for the prime locations with rents to match. Some retailers get carried away with a great site and end up paying exorbitant rents. Retailers need to have an idea of what their expected turnover would be, and then work back from there, working out their expected operating expenses to see what rent they can afford. To get a better deal on the lease, it helps to know what recent deals other tenants got in comparable locations. Another part of the lease proposition are

90 Business Franchise Australia and New Zealand

clauses in the lease. Lease documentation should always be checked by a solicitor. We generally review lease documentation and negotiate on the lease terms and conditions in an endeavour to protect our clients, before the lease goes to the client’s solicitor. We always advise our clients that if the lease terms are not viable for their business, that it be better that we keep searching for a site where the terms stack up. For retailers with existing leases, there may be scope to reduce your rent at lease renewal. So it is important to keep abreast of market rates so that when it comes time to enter into a further lease term, you are armed with comparables. A lot of operators think by saving on the cost of a tenant representative that they will be in front, but we have seen so many examples where the cost of not engaging a tenant representative costs the retailer a lot more. Jason Malouf has over 20 years of property and financial markets experience, analysing and negotiating leases up to $1,000,000pa in rent and has a reputation for getting the best deal. Property & General was established in 2007. The agency provides premium Sydney property acquisition and national retail tenant representation services to get clients better returns on their businesses. 02 9387 7082 jason@pgcapital.com.au www.pgcapital.com.au

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h ot to pi c s

Behind the

headlines Fast food chain launches major store refresh throughout Australia

Sugar tax proposal to improve Australian health

Joint liability laws to take effect from October 27

International food chain Subway has announced it will renovate stores, introduce new menu items, add in-store terminals for customer self-service and soon offer home delivery across its 1,400 outlets in Australia, according to a media report.

A coalition of 34 health groups and hospitals has banded together to propose a 20 per cent tax on sugary drinks to tackle obesity, which is claimed to be a greater national health risk than smoking, according to a media report.

After being passed by both houses of Parliament, the Protecting Vulnerable Workers Bill - which will make franchisors financially liable for underpayments to workers by their franchisees â&#x20AC;&#x201C; will take effect from Friday, October 27.

The brand refresh is part of a global change to update 44,000 outlets in 113 countries. The changes also include new in-store colours and imagery, digital menu boards, complimentary Wi-Fi and USB charging points for dine-in customers.

In Australia, around 63 per cent of adults and 27 per cent of children are obese or overweight, according to the group, which would like to see the tax introduced, as well as other measures to improve levels of public health.

92 Business Franchise Australia and New Zealand

The bill substantially increases the powers of the Fair Work Ombudsman to investigate wage fraud, and introduces significant penalties for failing to keep wage records, falsifying records, or forcing staff to repay wages to prevent cashback fraud.

The Fair Work Ombudsman (FWO) has developed interim resources to help franchise sector stakeholders understand their obligations under the new laws available at www.fairwork.gov.au.

Small Business Ombudsman proposes government bank Small Business Ombudsman Kate Carnell has proposed the idea of a governmentbacked bank for lending to small to medium enterprises (SME’s) as necessary to make affordable funding available to businesses without real estate security, according to a media report. The bank could use taxpayer funding, or alternatively seek funds from a variety of sources, including superannuation funds similar to the British Business Bank set up by the UK government, but which sources funds from 90 different businesses.

7-Eleven wage claims pass $150 million 7-Eleven workers exploited by a wage fraud scandal which rocked the system and led to the new Protecting Vulnerable Workers legislation have now been repaid more than $150 million, according to the company’s Wage Repayment Program website.

In summary, the bill will (among other things): • Make franchisors and holding companies liable for underpayments if they knew or ought to have known but failed to take reasonable steps where underpayments occur; • Increase existing penalties under the Fair Work Act by up to 10 times; • Allow underpaid franchisee workers to seek restitution from the franchisor; • Prohibit cashback scams where workers are paid in full and then forced to repay some or all of their wages in cash; • Give greater investigation and enforcement powers to the Fair Work Ombudsman; • Reverse the onus of proof so that employers will have to disprove underpayment claims made against them by employees. The bill also adopts a definition of a franchise different from that used by the Franchising Code of Conduct, and which will likely also encompass business models, such as licences, which do not consider them franchises and to which the Code does not currently apply.

A total of $150,756,890 has now been paid to 3,662 workers, for an average claim of $41,168 per worker.

How to get franchisees to spend more on marketing A unique case study to be presented at October’s Franchise Marketing Forum will show how national retail chain The Cheesecake Shop got its franchisees to agree to increase their marketing investment. The Forum, to be held in Brisbane on October 27, will feature marketing case studies and insights from four major national service and retail brands representing more than 500 outlets, as well as group discussions on hot topics and the results of Australia’s first-ever survey into how franchisors use marketing funds. For program details and to register, visit www.franchise.advice.com.au/fmkf

Half of FWO litigations involve visa holders The Fair Work Ombudsman (FWO) will write to more than 500,000 student visa holders currently in Australia to urge them to check they are being paid correctly after it was revealed that 49 per cent of all FWO

Jason Gehrke | Director Franchise Advisory Centre

litigations last year involved a visa holder, according to a media report. Student visas account for more than a third of litigations involving a visa holder, which the FWO views as disproportionately low compared to other categories of visa holder. The FWO is concerned foreign student visa holders are not aware of their rights or rates of pay when working in Australia, and are often exploited by employers.

Private equity buys majority stake in Laser Clinics Australia Private equity firm KKR has emerged as the majority owner of beauty chain Laser Clinics Australia, according to a media report. KKR was successful after a sales process in which other potential buyers are reported to have been rival private equity business Bain Capital, as well as Priceline Pharmacy parent company Australian Pharmaceutical Industries. No sale price has been reported, however the chain has more than 60 clinics using a shared ownership model, and was previously 100 per cent owned by private equity investor The Growth Fund, along with its two founders.

Taco Bell makes third attempt to enter Australian market US-based Mexican food chain Taco Bell will attempt to re-enter the Australian market at a location formerly operated as a Sizzler restaurant in Brisbane, according to a media report. Listed Australian fast food operator Collins Foods, which operates KFC outlets and owns the diminishing chain of Sizzler restaurants, has acquired the country license for Taco Bell and will repurpose the former Sizzler site, which traded for 31 years. Taco Bell has previously attempted to enter the Australian market in the 1980’s, and again in 1997 before departing again in 2005. www.franchiseadvice.com.au

Business Franchise Australia and New Zealand 93

pr o f ess i o na l s er v i c es l i st i n gs

IP | partnership

jejak graphics

JEJAK GRAPHICS

a lasting impression

Level 6, 64 Marine Parade (Po Box 10857) Southport Qld 4215 P 07 5591 2522 F 07 5591 2511 Contact Peter Thelwell E pt@ippartnership.com.au www.ippartnership.com.au A specialist Franchising and Intellectual Property legal and consulting firm, providing comprehensive advice for Franchisors from conception through to recruitment of Franchisees and ongoing management of the franchise. Clients receive expert, cost-effective advice on a collaborative basis with the firm taking great pride in its long term relationships with Franchisors. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

MARSH & MAHER LAWYERS

P 03 5977 8804 M 0422 267 639 Contact Michelle Quinn E jejak@bigpond.com CREATIVE DESIGN SOLUTIONS Jejak Graphics is a freelance graphic design business based in Melbourne, Australia working with clients worldwide. With over 18 years experience in the design and print industry specialising in magazine layout and advert design as well as offering a number of other graphic design services and print solutions including: • Corporate stationery • Brochures and flyers • Poster and banner design • Educational manuals • Sports programs • Monthly Newsletters • Product labels and packaging Artwork is tailored to your brand and focused on your message and target audience. No job is too big or small. Contact me today to discuss how Jejak Graphics can make your company or organisation leave ‘a lasting impression’.

Walker Wayland WA

fr an chise specialists

Lvl 2 100 Wellington Parade, East Melbourne VIC P 03 9604 9400 F 03 9419 7735 Contact Robert Toth E rxt@marshmaher.com.au www.marshmaher.com.au

robert toth - 30 YEARS OF FRANCHISE INDUSTRY KNOWLEDGE AND EXPERIENCE. ACTING FOR LOCAL AND INTERNATIONAL FRANCHISES. Members of: Franchise Council of Australia (FCA) International Franchise Lawyers Association (IFLA) Marsh & Maher Lawyers provide fixed fee services to franchise clients for most aspects of work. • Commercial and Corporate Law • Corporate Reconstruction and Insolvency • Discrimination, Employment Law and Industrial Relations • Media Law • Litigation and Dispute Resolution • Trade Practices and Competition Law • Intellectual Property • Retail Licensing and Distribution.

94 Business Franchise Australia and New Zealand

Level 2, 129 Melville Parade, Como WA 6152 P 08 9364 9988 Contact John Dorazio E johnd@ww-wa.com.au www.ww-wa.com.au

Walker Wayland WA is an independent firm of Perth based Chartered Accountants and Business Advisors who provides a friendly, efficient and professional service for both developing and established franchises. We can assist you with: • Fixed priced service packages - including all bookkeeping, tax and accounting needs • Due diligence services when you are thinking about buying - or selling • Growth strategies • Marketing fund audits • Business planning and structuring Walker Wayland has offices based in every Australian mainland State and in New Zealand.

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Franchise BUSINESS

AU S TR A LI A A N D N E W Z E A L A N D

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To subscribe visit: www.businessfranchiseaustralia.com.au Business Franchise Australia and New Zealand 95

l i st i n gs

FRANCHISE 7-ELEVEN STORES PTY LTD 357 Ferntree Gully Rd, Mt Waverley VIC 3149 Ph: 03 9541 0711 Website: www.franchise.7eleven.com.au

AIRCOAT AUSTRALIA 1 Griffith Ave Bentleigh East VIC Ph: 1800 247 262 Email: info@aircoataustralia.com.au Website: www.aircoataustralia.com.au

APPLIANCE TAGGING SERVICES 80 Patterson Road, Bentleigh VIC 3204 Ph: 1300 287 669 Fax: 03 9557 4854 Email: steve@ats.com.au Website: www.appliancetaggingservices.com.au

BEGIN BRIGHT Support Office, 20 / 8 Corporation Circuit, Tweed Heads South NSW 2486 Ph: 1300 234 462 Email: franchise@beginbright.com.au Website: www.beginbright.com.au

BK’S TAKEAWAY 95 Princes Highway, Trafalgar VIC 3824 Ph: 03 5633 2131 Email: admin@bkstakeaway.com.au Website: www.bkstakeaway.com.au

CHEM-DRY AUSTRALIA Unit 3, 30 Park Road, Mulgrave NSW 2756 Ph: 02 4587 6300 Fax: 02 4587 8733 Email: info@chemdry.com.au Website: www.chemdry.com.au

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

CONVENIENCE RETAIL & FUEL

640+

FCA, AACS

(site specific– part of Min. Investment)

Average of $775,000

RESURFACING OF KITCHENS & BATHROOMS

$35,000 $40,000

$35,000 - $40,000

ELECTRICAL TEST AND TAG

FCA

$35,000

$52,000 + GST + Vehicle

SCHOOL READINESS & PRIMARY TUTORING

Franchise Council of Australia

$48,000

$70,000 (includes Franchise Fee)

TAKEAWAY FOOD AND DRINKS

Franchise Council of Australia

$30,000

$150,000

CARPET AND UPHOLSTERY CLEANING

141

International Franchise Association (IFA)

$16,500 + GST

$39,950 + GST

RETAIL, POOL & SPA SERVICE

FCA, SPASA

$60,000

$460,000 + GST

PREMIUM CAFÉ FRANCHISE

Franchise Council of Australia

$50,000 + GST Incl. Training

Dependent on Site conditions $300K - $500K

TELECOMMUNICATIONS, CONSUMER ELECTRONICS, PORTABLE AUDIO

$75,000

$195,000

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

Franchise Council of Australia

None

$10,000 - $300,000

DAY SPA FRANCHISE

100 stores nationwide and growing rapidly

FCA

$62,500 + GST

$350,000 - $450,000 Dependent on site conditions

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

Franchise Council of Australia

$50,000 + GST

$500,000 $700,000

COURIER SERVICE

650+

FCA & FANZ

From $25,000 + GST

$25,000 + GST

COURIER SERVICE

250+

FCA & FANZ

$10,000

BUSINESS COACHING & PROFESSIONAL DEVELOPMENT TRAINING

200 Worldwide

$89,950

CAFÉ, COFFEE AND QSR FRANCHISES

FCA

$25,000

$175,000

TILE & GROUT RESTORATION

FCA

$49,950 + GST & Vehicle

HAIR & BEAUTY – RETAIL & SERVICE

140

FCA

$66,000 + GST

$390,000 incl. stock, for Greenfield sites

PEST CONTROL

$153,000 + Car + GST

MOBILE POOL SHOP & POOL SERVICE

FCA

$67,500

$67,500 + Vehicle

HAIRDRESSING

200 across Australia & NZ

FCA

$18,000 $35,000

$80,000 - $240,000

HEALTH & FITNESS

FCA

$50,000

$150,000

AESTHETIC BEAUTY RETAIL FRANCHISE

85+ Australia wide

Franchise Council of Australia

$50,000

$350,000 $400,000

CLARK RUBBER FRANCHISING PTY LTD Administration Building, 254 Canterbury Road, Bayswater VIC 3153 Ph: 03 8727 9999 or 138090 Fax: 03 9729 3266 Email: dirk.heinert@clarkrubber.com.au Website: www.clarkrubber.com.au/franchise

CREMA ESPRESSO 16B Harvest Court, Southport QLD 4215 Ph: 07 5532 7727 Fax: 07 5526 4896 Email: antony@cremaespresso.com.au Website: www.cremaespresso.com.au

DR BOOM COMMUNICATIONS Unit 2 / 56-58 Buffalo Rd, Gladesville NSW 2111 Ph: 1 800 DR BOOM Email: franchising@drboom.com.au Website: www.drboom.com.au

ECOMIST Unit 4/28 Barcoo Street, Chatswood NSW 2067 Ph: 02 9417 2211 Email: info@ecomist.com.au Website: www.ecomist.com.au

endota spa 475 Moorooduc Hwy, Moorooduc VIC 3933 Ph: 03 5971 8700 Fax: 03 5971 8798 Email: emma.stewart@endotaspa.com.au Website: www.endotaspa.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

FASTWAY COURIERS AUS Level 9, 491 Kent Street, Sydney NSW 2000 Ph: 1300 FASTWAY Fax: 02 9264 4966 Email: fso@fastway.com.au Website: www.fastway.com.au

FASTWAY COURIERS NZ Shed 5, Level 1, Lever Street, Ahuriri, Napier 4110 Ph: 0800 4 FASTWAY Website: www.fastway.co.nz

FOCALPOINT COACHING 30 Walter Street, North Adelaide SA 5006 Ph: 08 8267 2144 Email: info@focalpointintl.com Website: www.focalpointcoaching.com

FRANCHISE RETAIL BRANDS 19b Guardhouse Road, Banyo QLD 4014 Ph: 07 3999 8950 Email: info@frb.com.au Website: www.frb.com.au

GROUTPRO AUSTRALIA Ph: 07 5515 0118 Email: franchise@groutpro.com.au Website: www.groutpro.com.au

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road, Doncaster VIC 3108 Ph: 0451 370 060 Fax: 03 9234 2266 Email: franchising@hairhousewarehouse.com.au Website: www.hhwhfranchising.com.au

HITMAN PROFESSIONAL PEST CONTROL 53 Commercial Dve, Shailor Park QLD 4128 Ph: 07 3827 5000 Email: annettel@hitman.com.au Website: www.hitman.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS™ Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: (AUS) 02 9527 5444 (NZ) 0800 100 114 (toll free) Email: bdm@justcuts.com Website: www.justcuts.com

KX PILATES 27 St Edmonds Road, Prahran VIC 3181 Ph: 03 9510 8941 Email: franchising@kx.com.au Website: www.kxpilates.com.au/franchising

LASER CLINICS AUSTRALIA Suite 31, 6 Herbert Street, St Leonards, NSW 2065 Ph: 0402 171 399 Email: franchising@laserclinics.com.au Website: www.laserclinics.com.au

96 Business Franchise Australia and New Zealand

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

COFFEE FRANCHISE

FCA

From $20,000

$20,000

GROUP PERSONAL TRAINING

Franchise Council of Australia

$30,000

$100,000

CHILDREN’S SPORT & DEVELOPMENT

250 +

FCA

From $15,000

$30,000

WINDOW COVERINGS RETAIL SHOWROOM

BMAA

N/A

$90,000 - $120,000

6 franchises AWA, HIA, WFAANZ & 12 dealers

$20,000 $50,000

$20,000

MARTIAL ART & DANCE SCHOOLS

31 Martial Art 11 Dance School

$12,500 $32.500

$12,500 - $32,500 Single or multi site

AUTOMOTIVE MECHANICAL SERVICE & REPAIR WORKSHOP

88+

FCA, AAAA, ACRA

$25,000 franchise fee + set-up costs

$200,000+

AERIAL PHOTOGRAPHY, VIDEOGRAPHY, SPOTTING & SURVEYING

16 (March 2017)

WINDSCREEN REPAIR & REPLACEMENT SERVICES

Australian Auto Glass Association (AGA) & FCA

$25,000

$60,000

VIETNAMESE QUICK SERVICE RESTAURANT

60+

$64,000 + GST

$350,000

SILVER FINGERPRINT KEEPSAKE JEWELLERY

$36,500 ex GST

$45,000

CHILDREN’S DEVELOPMENT PROGRAM

22 Franchisees

From $20,000

$25,000 - $35,000

SAFETY & DECORATING TO ALL INSIDE & OUTSIDE CONCRETE

$15,000 (Licence Only)

$75 P/W

CASH BACK ON GOODS & SERVICES

102

$10,000

$50,000

PROVIDES UNIQUE SPOT FACTORING PROGRAMME

66 worldwide

FCA, IFA, CFA, Irish FA

$34,500

$50,000+

FCA, BFA

$40,000

$200,000 $500,000

LAVA COFFEE 20/103 Dale St, Brookvale NSW 2010 Ph: 0421 644661 Email: sales@lavacoffee.com.au Website: www.lavacoffee.com.au

LISTEN TO YOUR BODY First Floor 19/21 Centreway, East Keilor VIC Ph: 03 9331 5673 Email: franchise@listentoyourbody.com.au Website: www.listentoyourbody.com.au

LITTLE KICKERS & LITTLE RUGBY AUSTRALIA 120 Erina St, Gosford, NSW 2250 Ph: 0423 312 550 Email: dkelland@littlekickers.com.au Website: www.littlekickers.com.au, www.littlerugby.com.au

LUXAFLEX® WINDOW FASHIONS 338 Victoria Road, Rydalmere NSW 2116 Ph: 02 9638 8000 Fax: 02 9638 8832 Email: mark.futeran@hunterdouglas.com.au Website: www.luxaflex.com.au

MAGNETITE 142A Victoria Road, Marrickville, NSW 2204 Ph: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

MF GROUP 12 Boronia Crescent Marcoola QLD 4564 Ph: 1800 840 403 Email: info@mattfiddes.com.au Website: www.mattfiddes.com.au www.mfstreetdance.com.au

MIDAS 76-92 Station Street, Nunawading VIC 3131 Ph: 03 8878 1122 Email: franchiseenquiries@midas.com.au

NATIONAL DRONES 832 High Street, Kew East VIC 3102 Ph: 1300 SKY VIEW (1300 759 843) Fax: 1300 784 493 Email: skyview@nationaldrones.com.au Website: www.nationaldrones.com.au

NOVUS GLASS (Australia Head Office) 1/2 Jenner Street, Nundah QLD 4012 Ph: 07 3625 2400 Email: franchising@novusautoglass.com.au Website: www.novusautoglass.com.au

ROLLD Rear of First Floor, 376 Glenhuntly Road, Elsternwick VIC 3185 Ph: 03 9532 9810 Email: franchise@rolld.com.au Website: www.rolld.com.au

SMALLPRINT AUST & NZ 3/30 Nepean Hwy, Aspendale VIC 3195 Ph: 1800 762 557 Email: ian@smallp.com.au Website: www.smallprint.com

SOCCAJOEYS PO BOX 4119, Kogarah Bay NSW 2217 Ph: 1300 781 735 Fax: 02 9150 0837 Email: info@soccajoeys.com Website: www.soccajoeys.com.au

SPRAY PAVE AUSTRALIA GPO Box 501, Green Acres SA 5086 Ph: 1800 688 888 Fax: 08 8266 5360 Email: spraypave@senet.com.au Website: www.spraypave.com

THE CASH BACK APP Level 5, 320 Adelaide Street, Brisbane QLD 4000 Ph: 07 3010 9755 Email: info@thecashbackapp.com Website: www.thecashbackapp.com

THE INTERFACE FINANCIAL GROUP IFG 50/50 Level 32, 8 Exhibition Street, Melbourne VIC 3000 Ph: 1300 957 900 Email: ifg@interfacefinancial.com Website: www.interfacefinancial.com.au/franchise

THEOBROMA LOUNGES, PAVILIONS, BARS 3A Kia Crt, Preston VIC 3072 Ph: 03 9480 1030 Fax: 03 9480 1035 Email: franchising@theobroma.com.au Website: www.Theobroma.com.au

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

TOP SNAP Suite D3, 140 Bundall Road, Bundall QLD 4217 Ph: 1300 TOP SNAP Email: franchise@topsnap.com Website: www.topsnap.com

TRENT DRIVING SCHOOL 201/32 Delhi Road North Ryde NSW 2113 Ph: 02 8748 4500 Email: office@ltrent.com.au Website: www.ltrent.com.au

UNIQUELASER FRANCHISING Ph: 0439 094 068 Email: franchising@unique-laser.com.au Website: www.unique-laser.com.au

V.I.P. HOME SERVICES FENCING & HOME MAINTENANCE PO Box 686, Mount Martha VIC 3934 Ph: 0402 898 555 Email: joinus@vipfandhm.com.au Website: www.vipfandhm.com.au/join/franchises

WOK ME PO Box 6105, Woolloongabba QLD 4102 Ph: 0414 527 051 Email: ben@wokme.com.au Website: www.wokme.com.au

WINDOW INSULATION

CHOCOLATE LOUNGES, 14 worldwide PAVILIONS, BARS

FCA, AFR, Australian Certified $45,000 + GST UAV Operators (ACUO)

$80,000 - $99,000 + GST (incl. Franchise Fee)

RETRO-FIT DOUBLE GLAZING

3 AUS, 40 NZ

AWA

$40,000

Varies depending if vehicle needed

REAL ESTATE PHOTOGRAPHY & MARKETING SERVICES

30 outlets

FCA

$34,000

$49,000

LIGHT VEHICLE TRAINING, DRIVING INSTRUCTION

Australian Driver Trainer Association

Nil

$3500 for Cert. IV Driving Instruction training + car

REVOLUTIONARY LASER CLINIC FRANCHISE

$100,000 to $450,000

FENCING & HOME MAINTENANCE

12 +

MBA, FCA

POA

ASIAN NOODLE & SUSHI BAR

$50,000

Varies Approx $250,000

FRESH FRUIT & VEGETABLES

FCA

$75,000+

$50,000 - $100,000

YARRA VALLEY FARMS 10 Thomas Street, Yarraville VIC 3013 Ph: 1 300 73 44 33 Fax: 1 300 73 66 33 Email: darren.young@yarravalleyfarms.com.au Website: www.yarravalleyfarms.com.au/franchising

Business Franchise Australia and New Zealand 97

a-z d i r ecto ry

7-ELEVEN At 7-Eleven, we take a different approach to franchising. We take care of the things that are a hassle about being a small business owner, and provide you with support every step of the way. We’re looking for people with bundles of

AIRCOAT AUSTRALIA Shining Opportunity from a Leader in Resurfacing

RESURFACE

KITCHEN

BATHROOM

BATH

Freecall 1800 AIRCOAT - 1800 247 262

Resurfacing has been recognised as one of the most lucrative businesses in decades. An Aircoat Australia Franchise can offer the right person fantastic income potential, an ideal home based service, and an affordable all inclusive business package incorporating high profits with low overheads, the ability to set your hours for a more flexible schedule and begin your new career without the ‘new business’ startup risks. You’re the boss, making all the decisions for your business yet you are under an umbrella of total support

APPLIANCE TAGGING SERVICES Looking for a franchise with on-going repeat business, large territories and access to an existing client base to get you started? With over 12 years’ experience, ATS are Australiawide specialists in Electrical Testing and Tagging in accordance with AS/NZS 3760:2010. Providing expert technical, admin, business and sales support, access to our National client base and comprehensive on and off-site training, ATS are committed to helping its franchisees grow profitable and successful businesses.

BEGIN BRIGHT Looking for a business opportunity with high rewards both personally and financially? If you have a real passion for working with and helping people, a Begin Bright school readiness and primary tutoring franchise could be for you. Begin Bright has opened over 30 centres in the last 5 years and has rapid growth plans.

With the Australian tutoring industry worth $6 billion,

business franchise australia and new zealand AUSTRALIA AND NEW ZEALAND

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

98 Business Franchise Australia and New Zealand

energy, love providing customers with great service, are great leaders and communicators and have an eye for detail. So if you think you’ve got what it takes, we’d love to hear from you. For more information: 03 9541 0711 www.franchise.7eleven.com.au

with Aircoat Australia’s experience and guidance. Choose your hours and whether you work solo or hire employees. Using our trusted name and exposure, having access to our continuing support and guidance, your new business can be anything you want it to be. Aircoat Australia has built a strong reputation in the resurfacing industry and prides itself on being an innovative company in multi facet resurfacing and restoration. We specialise in the renewal of worn and damaged fixtures and surfaces including bathtubs, tiles, porcelain, laminates, fibreglass, vitreous china, appliances, benchtops, floors and timber surfaces. Call 1800 AIRCOAT (1800 247 262)

No prior electrical experience is required, just a passion for safety and a commitment to growing your business. With low entry fees, minimal franchisee administration, and average returns between $1,000 and $3,000 per week an ATS franchise may be just the opportunity for you. ATS were named FCA Emerging Franchisor of the Year 2011 and the FCA National Franchisee of the Year 2013 (less than 2 staff). For further information please contact Steve Wren, National Sales Manager on 1300 287 669, email steve@ats.com.au or visit www.appliancetaggingservices.com.au

it’s a great opportunity to join a fresh and positive company. With a low cost investment and our franchisees benefiting from our exceptional support and proven systems and programs, it’s a great time to find out more about owning your own Begin Bright centre and help children to become happy, smart and confident. franchise@beginbright.com.au 1300 234 462 www.beginbright.com.au/franchising

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

BK’S TAKEAWAY BK’S Takeaway is a specialty retail chain selling convenience foods with traditional Australian flair for every meal of the day, seven days of the week. BK’S sells sandwiches, hamburgers, fish & chips, hot and cold drinks, ice creams the list goes on and on. BK’S always selects and uses only the best suppliers who can provide them with the freshest ingredients and where ever possible locally provided, this is one of the reasons a BK’S burger tastes so good.

BK’S Takeaway is known for having the best burgers in Gippsland, even Melbourne’s Herald Sun newspaper agreed when it featured BK’S Takeaway in its 5 of the best burger article. Choose BK’s Takeaway for a great, relaxed, rewarding, country lifestyle. Investment required from $150,000 to $250,000 subject to size, location and condition of your chosen site. Visit us at www.bkstakeaway.com.au For further information call Tegan at BK’S Franchising on 03 5633 2131 or email admin@bkstakeaway.com.au

Chem-Dry Australia

have the drive and determination to work hard and

Chem-Dry is the world’s largest carpet cleaning franchise, and has been helping Australian’s realise their dream of business ownership since 1986.

enjoy their success.

Clark rubber Clark Rubber is a well-known and iconic Australian business, and has been a part of the retailing landscape for 70 years. Clark Rubber commenced franchising in 1995 and since then has grown its store network to more than 60 locations nationwide. In 2006 Clark Rubber was awarded the prestigious ‘Franchisor of the Year’ honour by the Franchise Council of Australia, and today, Clark Rubber is Australia’s leading foam, rubber and pool retailer.

Our on-going marketing and operational support will ensure that you are able to enjoy the flexibility and lifestyle benefits that owning your own successful business can provide. If you’re ready to make a clean break with your own Chem-Dry franchise, simply fill out the information form on our website, or call our franchise business info line on 1800 243 637.

Clark Rubber offers a unique business proposition which includes business development, site selection, comprehensive training and ongoing marketing and IT support. Clark Rubber has identified several great opportunities for further growth, and is now looking for friendly, customer service-orientated business people to join its network. For further information and to register your interest, visit clarkrubber.com.au/franchise or call 13 80 90 or direct (03) 8727 9999

Crema Espresso

• A proven business with a simple operation;

Crema Espresso is a franchise that is continually evolving. Already well known for their food and premium coffee, Crema stores are beginning to make waves in the retail community with their store designs.

• Local support;

When recruiting new franchisees, Crema is always looking for community minded people. The business believes that this mind set and attitude brings a warmth and connection to customers that is invaluable. Crema Espresso provides a business with supervision and consulting readily available. This includes everything from full operation manuals, point of sale terminal, uniform package, store design & fit out together with ongoing research and development supported through marketing and advertising. Joining the Crema Espresso team gives you the opportunity to own your own business, but not just any business.

DR BOOM Is there such a thing as a future proof business? Look around you and what’s the one thing you see? Everyone, but everyone is on their mobile phone, listening to music, taking selfies, posting on Facebook, watching Netflix, you get the picture, right? And despite what new super material is used to make these devices, they all break, they all get water damaged, they all run out of battery, they all need protection and they all need to be repaired

• Flexible floor plans; • Regional advertising; • A four week training program; • Ongoing learning for franchisees and their staff; • Store development assistance; • Design support; • Lease negotiations • Staff guidance; and • Much, much more. Crema Espresso where coffee is the souvenir of the experience. Contact: antony@cremaespresso.com.au www.cremaespresso.com.au

and the more we rely on them, the fancier they become the more they become both a necessity and a fashion item. Since 1994 Dr Boom Communications have been the leaders in this space, we’ve set the benchmark for premium brands, amazing stores and industry leading service, so if you’re looking for a food free future proof business talk to the leaders, and join the Boom; Dr Boom Communications Free Call: 1 800 DR BOOM www.drboom.com.au

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ECOMIST AUSTRALIA Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 50 fragrance options with French perfume.

ENDOTA SPA The endota spa story began in 2000 when Melanie Gleeson pursued her dream to give back and inspire others to connect with themselves. The first day spa on Victoria’s Mornington Peninsula paved the way for wellness to be considered a priority rather than a treat,

FASTA PASTA With our authentic Italian background and 30 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2012. Loved for our affordable, fresh, family meals in relaxed fully licensed surroundings, this is a great

FASTWAY COURIERS AUSTRALIA

Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service. Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 02 9417 221, email gary.vandoros@ecomist.com.au or visit www.ecomist.com.au

encouraging women all over Australia to invest in their own wellbeing. Currently operating 100 franchises throughout the country, we are inviting new franchisees to be part of endota spa’s healthy future. Please contact Emma Stewart on 0434 771 741 for new opportunities.

opportunity to be part of our winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks of training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600, email franchise@fastapasta.com.au, or visit our website, www.fastapasta.com.au

• Low start up costs

• Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change, we’d love to hear from you. Call 1300 FASTWAY or visit us at www.fastway.com.au

• No weekend work

*Conditions apply

FASTWAY COURIERS New Zealand

• Ongoing business support and training • Exclusive territories • A perpetual franchise agreement with no ongoing fees No prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change we’d love to hear from you. Call 0800 4FASTWAY, or visit us at www.fastway.co.nz

Run your own rewarding business and take control of your future as a Fastway Courier Franchisee. As a market leader in nationwide courier services, our multi-award winning franchisees enjoy • Revenue support packages*

Run your own rewarding business and take control of your future as a Fastway Couriers Franchisee. As a market leader in nationwide courier services, our multi-award winning franchisees enjoy: • Revenue support packages* • Low start up costs • No weekend work

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*Conditions apply

FOCALPOINT As a global company with a local presence, FocalPoint has been going strong for 12 years. We offer exclusive franchises in Business Coaching and Professional Development Training. Our services are highly sought-after as our materials and methods have been developed by worldrenowned business expert Brian Tracy over 35 years of research. We guarantee results and have over 5 million satisfied graduates of our programs. FocalPoint is a brand you can trust.

franchise retail brands Franchise Retail Brands (FRB) is fast establishing itself as the home for growing franchise brands within the Café, Bakery/Dessert and QSR segments. Franchise Retail Brands first launched operations in 2016 and is the proud home of New York Slice Pizza, Hombre Mexican Cantina, 1582 Coffee, Crave Ice Creamery, The Dessert House and our casual dining brand, Sabatini’s. In line with our growth strategy, FRB has also

business franchise australia and new zealand A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

GRoutpro Earn between $50 and $200 per hour and get a high return on investment in the booming Home Improvement Industry with LOW SETUP COSTS & little competition. GroutPro specialises in the after-market care of tiles and grout to homeowners and businesses. Offering a range of professional services from stain protection of new tile and grout installations to our flagship grout “colourseal” application which rejuvenates and recolours old grout saving customers time and money without having to re-tile.

You can own your own business coaching & training franchise. As a certified FocalPoint professional business coach and trainer, your clients range from the solopreneur to multi-national companies. You receive full training, resources and support so you can confidently make a fast, profitable start and build a long-term, residual income. Our 200 coaches worldwide recommend this opportunity as a personally-fulfilling and financially-rewarding business offering a balanced lifestyle. Contact us today info@focalpointintl.com Tel: 08 8267 2144

taken options over several other brands in the cafe and QSR markets and will be unveiling these as we move towards an IPO in 2017. Our model has been designed specifically to allow us to leverage supply-chain operations to franchisees within the network. This is made possible through the purchase of a Brisbanebased 1200 tonne per-year coffee roasting facility and we will also have a specialised bakery which supplies a range of savoury baked goods and sweet treats.

Specialists use GroutPro’s own branded range of professional quality products including cleaners, sealers, tile Anti-Slip treatments and shower glass restoration and sealer coatings. This is a complete package to get you up and running in your own business fast. Call us today for more information. Contact: Delena Farmer Phone: 07 5515 0118 Email: mail@groutpro.com.au Website: www.groutpro.com.au

HAIRHOUSE WAREHOUSE

Hairhouse Warehouse has become a household

Hairhouse Warehouse, Australia’s leading hair & beauty brand, has huge plans for the next few years to expand with 20 new stores planned to be opened around the country.

name in Australia, with a proven business model

We are looking for passionate people who want to own their own business, work for themselves and take control of their own destiny.

AUSTRALIA AND NEW ZEALAND

that continues to evolve and generate strong returns for franchisees. For more information call 0451 370 060, email franchising@hairhousewarehouse.com.au or visit www.hhwhfranchising.com.au.

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HITMAN PROFESSIONAL PEST CONTROL A Hitman franchise is a highly profitable business generating in excess of $100,000 net of expenses in its first year. Clients are generated by Hitman and allocated so franchisees only have to focus on doing an exceptional job for clients. Hitman has been servicing clients in Brisbane, Gold Coast and Sunshine Coast since 1995. The company services approximately 20,000 homes and businesses each year and has a client retention in excess of 80%.

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you

JUST CUTS™ australia Join the largest, most successful hairdressing network in the Southern Hemisphere, servicing over 90,000 clients each week! Just Cuts™ offers a fixed franchising fee, with flexible finance options and ongoing business and marketing coaching, guidance and support. Did you know that most Just Cuts™ Franchise Owners are not hairdressers and just over half own more than one salon? Why? Because our proven systems, support and training allows your Stylists to easily run the business for you.

JUST CUTS™ new zealand Join the largest, most successful hairdressing network in the Southern Hemisphere, servicing over 90,000 clients each week! Just Cuts™ offers a fixed franchising fee, with flexible finance options and ongoing business and marketing coaching, guidance and support. Did you know that most Just Cuts™ Franchise Owners are not hairdressers and just over half own more than one salon? Why? Because our proven systems, support and training allows your Stylists to easily run the business for you.

KX Pilates KX Pilates is Australia’s fastest growing boutique Pilates brand. To date, the KX Pilates group operates 42 studios across five states. Founded on the ‘Kaizen’ philosophy of small and continuous improvement, KX Pilates is a rising fitness brand and community. Every year, across our network, we see approximately a million visits and have a vibrant online social community of over 40,000 passionate pilates enthusiasts. We exist to

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The head office staff manage marketing and sourcing of new clients as well as the rebooking of all existing clients. They also manage the day to day scheduling of jobs for each franchisee. The new franchisee receives full training and then starts earning from day one. The franchisee collects money from the client and head office invoices the franchisee on a fortnightly basis. For more information contact Donna Ross-Teigan on 07 3827 5000. www.hitman.com.au

scope to grow the business to a level that suits you. Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list. We have selected opportunities around Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au

Just Cuts™ are also excited to announce our kiosk option! With only 49 sites available Australia wide, you can buy yourself a new lifestyle from just $80,000! Just Cuts™ Franchisees also have exclusive access to our professional retail range made in Europe; JUSTICE Professional™. Contact: Luke Manning 0439 130 499 or 1800 334 498 Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

Just Cuts™ are also excited to announce our kiosk option! With only 49 sites available Australia wide, you can buy yourself a new lifestyle from just $80,000! Just Cuts™ Franchisees also have exclusive access to our professional retail range made in Europe; JUSTICE Professional™. Contact: Luke Manning 0439 130 499 or 0800 100 114 (toll free) Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

empower people in reaching their personal goals and realising their full potential. We are committed to making a difference in people’s lives. Clients are always put first, Trainers love what they do and everyone is treated uniquely. WINNER OF THE 2017 AUSTRALIAN FRANCHISING NEXTGEN. For more information please contact: P: (03) 9510 8941 E: franchising@kx.com.au W: www.kxpilates.com.au/franchising

Laser Clinics Australia

franchisee partner and Laser Clinics Australia.

Australia’s most experienced provider of laser hair removal, cosmetic injections and skin treatments. Join the booming aesthetics industry in this award-winning franchise, now with over 85 locations.

This equates to an initial investment of approximately $350k - $400k for each franchisee partner plus franchise fees. Franchisee partners now can finance the lasers to help further reduce the upfront capital required. Pending finance approval.

At Laser Clinics Australia we believe that affordable, non-surgical cosmetic treatments should be available to everyone, and we help all our clients look and feel great about themselves. Laser Clinics Australia offers every franchisee partner a unique franchise business opportunity. Each location Laser Clinics Australia opens is a 50/50 partnership between the

lava coffee The coffee franchise with a difference! Ever wondered why coffee franchises are so expensive to set up? So did we…and we decided to do something about it. Gone are the expensive start up fees and overpriced equipment and fitting costs. At Lava we are all about the highest quality coffee with the lowest possible running costs – giving you every chance to win. Our head office support team are highly experienced in franchising, retail and coffee -

LISTEN TO YOUR BODY (LTYB) In fitness, one size doesn’t fit all. LTYB sessions are individually programmed to drive 90%+ retention rates across all studios and build a strong local fitness community. Established in 2004, LTYB has proven progressive systems, high level franchisee support and strong goals of member results and Franchisee Profitability. LTYB look for motivated people who have a passion to make a difference to member’s lives. To be successful in the fitness industry, you need to walk the talk and continue to grow as a business leader and fitness leader.

LITTLE KICKERS & LITTLE RUGBY AUSTRALIA Double brand opportunity! We offer fun, energetic, healthy, imagination based activities for kids aged 18m to 7 years. With over 50,000 children attending weekly, we pride ourselves on being the leader in preschool sport! Little Kickers & Little Rugby offers a business path for people whom are passionate about working for themselves and creating a FUN environment whilst achieving financial success through our Play Not Push ethos. Franchisees need not have a background in business as

LUXAFLEX® Window Fashions Join the Luxaflex Dealer Network There are over eight million households in Australia – think about how many window furnishings that amounts to! The LUXAFLEX® Window Fashions brand is one of the most widely known and respected window furnishing brands in Australia, having sold its products under the Hunter Douglas Group in Australia for over sixty years – and is currently recruiting entrepreneurs looking for a new venture!

Laser Clinics Australia is expanding and we are looking for people with talent, drive and a flair for business to join our network. We are currently looking at opportunities in VIC & QLD. Contact Liz Seeto email franchising@laserclinics.com.au or mobile 0402 171 399.

you will never feel alone. Our focus is ‘out of the box’ store formats and ‘non-traditional’ locations to ensure we stand out in the booming coffee industry. No experience necessary as a comprehensive training and launch program is all part of the package. If it is time for a change and you are ready to join a team that wins contact us today to find out more. Phone: 0421 644661 Email: sales@lavacoffee.com.au Web: lavacoffee.com.au

LTYB currently have 10 Studios in Victoria and Queensland with expansion plans Australia Wide. We offer our franchise partners an exclusive territory, full marketing support, IT and Software support, Online Operations Manual access and training, Studio business coach, Franchisee Induction program, supplier discounts, professional development opportunities and everything required to open your studio. We are currently recruiting Franchise partners Australia wide. For further enquiries, feel free to contact: Ph: 03 9331 5673 Email ben@listentoyourbody.com.au Website: www.listentoyourbody.com.au

full training is provided. Being personable and a self-starter is essential. Members of the FCA, the peak body of the country’s franchising sector, since launching, Little Kickers has become the most established and fastest growing preschool program in Australia, replicating the success that the brand has enjoyed around the world. Seeking interest for Sydney & Surrounds, Melbourne and Surrounds, Canberra, Coffs Harbour, Port Macquarie, Northern Territory and Tasmania (Hobart & Launceston). For details on how to join our team contact Dan Kelland on: E: dkelland@littlekickers.com.au M: 0423 312 550

Hunter Douglas offers an unrivalled partnership to meet specific commercial needs, under our LUXAFLEX® Window Fashions Gallery and LUXAFLEX® Window Fashions Showcase Alliance programs. This includes marketing support, manufacture and production of all products and fabrics, as well as local on the ground sales support. No experience is required to enter the Programs as all training is provided, which focuses on enhancing the customer experience and increasing your profitability. For more information on our programs, contact National Sales & Operations Manager, Mark Futeran on 02 9638 8000 or mark.futeran@hunterdouglas.com.au.

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MAGNETITE WINDOWS Do you have a trade license or are you hands-on? Do you want to become your own boss? Your WINDOW of opportunity is now. As noise and energy efficiency are prominent issues plaguing home owners, now is the perfect time to become part of an expert team who solve these issues every day. Magnetite specialises in double glazing existing windows, as the core offering in a product range that includes seals, tint and other complementary window treatments. Our

MATT FIDDES MARTIAL ARTS Join entrepreneurs and instructors who are part of our concept in providing children and adults with answers to the questions which worry them most: how do we stop kids being bullied or tempted into drugs; how do we equip them, and ourselves, with the self-confidence, character and ability to succeed in a competitive world? Focusing both mind and body to develop life skills is why Matt Fiddes Martial Arts Schools became the largest Martial Arts franchise in the world. This

MIDAS Midas is a trusted household name with over 40 years of experience in the Australian market. Initially establishing itself as an exhaust and muffler specialist, we’ve become the auto service experts specialising in car service, brakes, suspension and, yes of course, exhausts. There are currently over 88 Midas Auto Service Expert centres across Australia and we have an ambitious plan to grow our network across

NATIONAL DRONES

The Sky’s the Limit

Want to work your own hours and on your own terms? Don’t want the risk of being tied into a lengthy shop Lease? Perhaps you’re looking for variety in your workday and enjoy being outdoors, but don’t want to get your hands dirty? Look at things from a different perspective! Exciting opportunities now exist to join National Drones; Australia’s first CASA certified, ISO accredited franchised service provider of aerial inspection services, agricultural land surveys, photography and videography services utilising Remotely Piloted Aircraft Systems (RPAS). With hundreds of potential uses, RPA ’s are being used to

NOVUS Glass NOVUS is the Inventor of Windscreen Repair, providing professional and reliable services in auto glass repair and replacement. NOVUS was established in 1972 and has been operating in Australia for over 35 years. With over 2,000 locations globally and over 50 franchises across Australia, NOVUS Glass is The Clear Choice in Windscreen Repair. On top of our comprehensive initial training, we also offer our franchise business partners

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solutions provide all the benefits of double glazing without the hassle of replacement windows. At Magnetite, we aim to exceed our customer’s expectation of comfort. We believe this starts with the first contact and continues through an assessment, installation and after sales service. Join the team that has: • 18+ years technical and practical experience • #1 place in a niche market, with a unique product range • Comprehensive, hands-on training, with ongoing business and technical support • Average franchisee tenure now over 15 years. To learn more, visit www.magnetite.com.au

success is down to hard work, high values and simple principles – built on a commitment to provide the most professional instructor training possible. This is based on developing role models, respect, discipline, better school grades, confidence, self-defence, focus and maintaining a “can do” attitude. Our programmes help students lose weight; improving both their self-respect and physical abilities. They also learn self-defence in a fun, safe environment. Contact Samantha Weir 0428 515 107 Or Ryan Canavan 0419 316 000

Australia. We are always looking for new franchisees who have a passion for all things automotive. Midas franchisees are comprehensively supported in all areas of business, including workshop operation, national & local marketing, a fullyintegrated point-of-sale system and ongoing local field management expertise. (03) 8878 1122 franchiseenquiries@midas.com.au

cut costs and improve customer’s bottom lines by saving time and improving safety across a range of industries, including agriculture, building and asset inspection, solar panel inspections, civil engineering and construction, mining, insurance assessment, emergency services, commercial photography, cinematography, media and television. No prior experience is necessary as all training is provided. Get your career flying today! For initial enquiries, please call 1300 SKY VIEW (1300 759 843) or to submit an enquiry form visit: http://nationaldrones.com.au/franchising

ongoing support and assistance in all aspects of marketing and business development. We also provide you with ongoing referrals from our established portfolio of commercial clients in our comprehensive Fleet and Insurance referral network. Enquire today to become part of the NOVUS network. Phone 07 3625 2400 or email franchising@novusautoglass.com.au More information can be found on our website www.novusautoglass.com.au/franchising

rOLLD Rolld has not only brought the concept of Vietnamese street eats to Australia but have created a business model that could be systematically replicated. In fact, we are the first to develop a successful business network model for Vietnamese food in Australia.

We’re not the only ones who think we’re doing a good job. At the 2015 QSR Awards and Conference, Rolld Australia received the Multi Site Restaurant Award – backing up our win from 2014 for The Best Brand Story. And more recently, we ranked #4 on the 2016 BRW Fast Starters list of ALL businesses in Australia, not just in the food industry.

At every Rolld store, you will experience the very same family-made essence and fresh Vietnamese street food taste with a twist for the Australian market. With over 60 stores in our group, we are the largest Vietnamese food franchise business in Australia.

So if you have experience running a small business or have a burning desire to run your own business, fill in the expression of interest form on our website and someone will be in contact with you within 24 hours.

SMALLPRINT

Exclusive territories are still available for sale. If you are looking for a home based business that returns more than a hobby then we maybe the right one for you. You do not need jewellery experience as full training is included prior to commencement.

Smallprint is a home based business that handcraft silver keepsake jewellery. We capture loved ones fingerprints, hand or footprints, children’s drawings, words or names in a range of charms, pendants, key rings and cufflinks. Having commenced in the UK in 2005, Smallprint is now a global brand with franchisees in over 20 countries including Australia, which has 30 plus franchisees in all states.

www.rolld.com.au/franchise

Strong customer service skills coupled with a drive to succeed could see you in a business that rewards in so many ways. To find out more, contact Ian Peebles on 1800 762 557 or email to ian@smallp.com.au

SOCCAJOEYS

• Continuous Head Office support (marketing, operational, financial and systems)

Soccajoeys has been developed by a team of childhood development experts to provide soccer programs to children aged 2.5 to 8 years. We deliver our programs to over 27,000 children annually with over 300 classes in operation across the country.

• Access to industry leading childhood development programs

Our mission is to give children the opportunity to develop skills for life through soccer. Transform lives, including yours and become a Soccajoeys Franchisee. We offer a unique opportunity for people to become mentors to the next generation of Australian kids, instilling in them a passion to lead healthy and active lives. • Ongoing training to boost your success

• Coaching and mentoring workshops • Trusted Australian brand • Become part of a thriving and energetic network of franchisees • Your own business and exclusive franchise zone • Rewarding career in the childhood development industry • Flexible lifestyle. Call us today on 1300 781 735 or email at info@soccajoeys.com Please visit our franchise page at www.soccajoeys.com.au/franchise

SPRAY PAVE AUSTRALIA Pty Ltd

• Learn a range of new lifelong trades.

Earn up to $3,300 per week. With Income Guarantee.

• Head office training plus follow-up on your own job.

That’s right, up to $170,000 per year! Our service decorates concrete. We Spray Pave, Polish, Epoxy and Stain. Jobs are inside and outside. Customers are domestic, commercial and Government. Our license structure allows you to choose when, where and how you want to work! This is a sincere “Be Your Own Boss” system. You genuinely keep all the profits!

THE CASH BACK APP Are you looking for an opportunity to build a true residual income? Our franchisees list local businesses on the app. Businesses share the app with their customers and customers share with their friends. This is your opportunity to join what we believe will become the next big viral app and potentially Australia’s largest loyalty platform. • Low cost of entry with interest free terms available • No ongoing franchise royalties’ payable • Exclusive territory with uncapped earnings potential

• Guaranteed work available anytime after training. • Customers contract and interest free finance. • Lifelong support from 6 Head Office trainers. • From $7,000 deposit + Support Payment Plan. Established in 1991, Security with Australia’s largest and oldest network. The name of the industry. Phone or email now, for a FREE information pack: FREE CALL 1800 688 888 Website: www.spraypave.com

• Thorough training with ongoing support • Exclusive access to world’s first ZERO transaction fee payment platform Contact us TODAY to take back control of your life and your time. We’d love to discuss what this opportunity could mean for you. Call Matthew Inglis, Franchise Manager on M: 0411 356 419 E: matthew@thecashbackapp.com W: www.thecashbackapp.com

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THE INTERFACE FINANCIAL GROUP - IFG 50/50

franchise network in Australia, New Zealand, Canada, the Republic of Ireland, the United Kingdom, the United States, Mexico and South Africa.

The Interface Financial Group franchisees provide shortterm working capital for businesses by purchasing their invoices at a discount. In the current economic climate SMEs need working capital but banks are unwilling or unable to provide it. Many of these businesses are turning to Interface for a solution. Interface has been in the alternative finance market business since 1972. It is the leading alternative funding source for business, and distributes its service through its

The IFG 50/50 franchise offers the opportunity to get started quickly and with a more modest capital base. Why? Because we syndicate all transactions with our franchisees 50/50. Franchisees do the ‘people work’ - we do the ‘paperwork’ – a great combination to achieve an aboveaverage return.

Theobroma Lounges, Pavilions, Bars

Our franchise offers: • Innovative and unique concept that includes all of life’s pleasures- chocolate, coffee, food, alcohol and retail. • Highest quality chocolate products. • Full training provided. • Professional support team with a range of skills to assist you.

The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods”. The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

For more information: ifg@interfacefinancial.com www.interfacefinancial.com.au/franchise

With new stores opening in countries across the globe, be part of something special. Contact Ben on +61 437 727 004 E: ben@theobroma.com.au www.theobroma.com.au

Thermawood

Become part of the success story with:

Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system.

• Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry. We are looking for passionate self-motivated people to join the Thermawood team.

Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.

Please contact Thermawood Retro-Fit Double Glazing for more information.

Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

Info@thermawood.com.au www.thermawood.com.au 0455 555 330

Top snap

Photography, Drone Photography, Property Videos, 3D Home Scanning, Virtual Home Furnishings, Floor Plans and much more.

Top Snap specialises in Real Estate Photography Marketing in Australia and New Zealand for over a decade. With the emergence of new and innovative technologies Property Marketing has never been this exciting! Build your own business with Real Estate

TRENT DRIVING SCHOOL At last! You can have a meaningful career helping learner drivers Have you been looking for a career that provides you with the opportunity to grow your own business, help your community become safer and truly make an impact? Work with a proven system and brand. As a Trent driving instructor, the time you spend training learner drivers will have a positive impact on their lives and create a safer future for all road users. This exciting business opportunity will give your day

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Sounds interesting? Contact us today and let’s have a chat. Call 1300 TOP SNAP Email franchise@topsnap.com Web www.topsnap.com

purpose. Get involved with a strategy to reduce the road toll. Great flexibility and work life balance. Inclusions• Best in market website • Online live booking system for use in vehicle • Sales and administration teams • + much more! Get started Call Chris on 02 8748 4500

uniquelaser UniqueLaser is revolutionising the aesthetics industry… Have you noticed that laser clinics and skin franchises all look the same? UniqueLaser is the newest laser clinic and is different. Very different. We have developed a Unique, multi-award winning business model that: • Stands out from the rest in terms of initial investment, return on investment (ROI) and branding • Has exclusive rights to the fastest, newest lasers in the world

V.I.P. Home Services fencing & home maintenance V.I.P. Home Services - Fencing and Home Maintenance is a newly launched division that is part of the iconic V.I.P. Home Services group. You have a choice of owning a Fencing Franchise or Home Maintenance Franchise or why not do both? Affordable Franchise Opportunities NOW available in Melbourne, Victoria and Perth in Fencing or Home Maintenance. • 8 Weeks Paid Training - Fencing • 4 Weeks Paid Training - Home Maintenance

WOK ME Wok Me is an Australian owned healthy, fast food company based in Queensland. The first Wok Me opened in Fortitude Valley just before Christmas in 2004.

• Provides complete training, ongoing support and medical supervision We have a range of partnership opportunities available that will allow you to take control of your life within a booming sector. Do not invest in another laser franchise before speaking to us. Contact to us today to see how we can change your life, and the lives of others, for the better. Call Sarah Oram on 0439 094068, Email franchising@unique-laser.com.au or visit www.unique-laser.com.au.

• Ongoing coaching and mentoring • Comprehensive Cloud based IT systems • National and local marketing • And much, much more. Regional (Master) Opportunities available! Currently we are seeking suitable candidates to take up this excellent but limited opportunity that is available Australia Wide. Husband and wife teams or business partners with integrity, energy and self-motivation should apply! For more information contact Warren Smith: Mobile: 0402 898 555 Email: joinus@vipfandhm.com.au Website: www.vipfandhm.com.au/join

delivered to you in store or to your home as quick as possible.

If you have had any experience in the fast food industry you will know that this can be a difficult time of year… But we opened with a BANG and have never looked back!

With success in an inner city restaurant hub, a discount outlet food court and a convenience centre in an outer suburb we know that this concept can work almost anywhere... Today we have 10 stores and are growing by the day with our motivated and creative team, this is your opportunity to jump on to the ship.

Wok Me has a philosophy to provide a healthy, great tasting, Fresh, made to order Fast to take home or

For more information on Wok Me go to our website www.wokme.com.au or email ben@wokme.com.au

YARRA VALLEY FARMS

deliveries. We can even provide a relief driver so you can take a holiday!

Our franchisees service the Hospitality Industry including Restaurants & Cafes with farm fresh fruit & vegetables. Franchisees provide outstanding service to their customers with the help of the Yarra Valley Farms unique computerised systems. Our franchisees benefit from a guaranteed weekly income and direct in territory sales support for the first six months to ensure they get their new business off on the right foot. When our franchisees arrive at our depot in the morning, all their orders are picked and packed ready for checking then loading on their truck for the day’s

business franchise australia and new zealand A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

We require franchisees who are customer focused and can deliver outstanding service and support each day. We require our franchise to continue to maintain and build their customer base within their territory with the help and support of Yarra Valley Farms. We have territories available in Melbourne, Sydney, Gold Coast and the northern rivers of NSW. Contact us to find out more! 0428 224 433 or email darren.young@yarravalleyfarms.com.au

AUSTRALIA AND NEW ZEALAND

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