Business Franchise Australia New Zealand Mar/April 2023

voluMe 17, issue 3, 2023

on the cover: snap-on tools

president: Colin Bradbury. colin@cgbpublishing.com

ublisher: Vikki Bradbury. vikki@cgbpublishing.com.au

editorial depart M ent: editor@cgbpublishing.com.au

sales & M arketing M anager: Jason C. Bradbury jasonb@cgbpublishing.com

production: Katie Wareham production@cgbpublishing.com.au

accounts: accounts@cgbpublishing.com.au

design: Jejak Graphics. jejakgraphics@gmail.com

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t he information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. opinions expressed in the articles contained in this publication are not necessarily those of the publisher. t he publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

“ The customers are what makes the business the success it is. If it weren’t for the customers and their loyalty and love for the brand, we would not have the success that we have now.

Welcome to our March/april issue of Business Franchise Australia and New Zealand Magazine!

Welcome! i n this issue we celebrate the successful and established brand snapon tools and their franchisee of the year Mitch h ind. turn to page 12 to hear about Mitch’s path to success and how the snap- o n franchise helped him get there.

t he regular brain’s trust are here to provide you with their expert advice. phil Chapman from CFI Finance Group helps us navigate business finance models, tony Meredith gives us his tips for making the most of your time, and Helen Kay from Rise legal provides invaluable legal insight and tips for when buying a franchise.

Franchisee in action this edition is stagecoach performance arts, read how they use tried and tested business models to provide successful franchise opportunities to people from all walks of life. Roman Brady from air locker training sits down with us to discuss the benefits of their Franchise model and the positive effects their franchisee’s can have on the community.

o ur special Feature is all about trending. post pandemic life has seen many industries boom, ninedots Build advocates who are our Featured supplement Cover and Cover story are here to ease the burden of building a new home. sudesh Mudaliar from Genesis Health and Fitness, discusses 5 things you must do if you’re heading into a franchise industry you know nothing about. o ur regular expert Roger Dickeson from Wollermann Franchise Developments hi-lights what’s trending and the emerging opportunities for us.

In latest news we have some delicious stories covering dinner to dessert, then we can get active with the latest inclusive fitness programs from BK’s Gym and Bump plus much more.

Don’t forget to take a look at the a-Z franchise listing directory with a taste of some of the franchise opportunities available right now.

Until next time, enjoy the read!

Vikki Bradbury Publisher

- Mitch Hind.

M a RCH / ap RI l 2023

Cover Story

12 Snap-on Tools Franchisee Mitch Hind shares secrets to success

In every issue

8 What’s New! Announcements from the Industry

14 FCA - Report highlights mental health challenges for small business owners

27 Franchising Feature Trending Franchises

62 Hot Topics: Behind the Headlines Jason Gherke, Franchise Advisory Centre

67 Professional Services Listings

68 Franchise Listings

70 A-Z Franchise & Services Directory

Snapshot

20 Aramex: In the Driver’s seat

Franchisee in Action

24 Stagecoach: the Careers that Make up the Global stagecoach Franchise network

24

Expert Advice

Franchisor in Depth

Have Your Say

tutti Frutti’s significant franchise expansion around Australia

• Tutti Frutti Gold Coast

• Tutti Frutti Adelaide

• Tutti Frutti Geelong

James Young Head of Franchise

Development for DC strategy comments on the activity for this financial year, “We have seen tutti Frutti become more and more popular with potential franchisees and we are now receiving 50 plus enquiries per month. With major issues in other hospitality concepts groups supply and staffing, tutti Frutti’s ease of operations and high profitability has meant that not only did December see three new franchisees enter the network but this strong growth looks set to continue in the year ahead.”

Tutti Frutti’s delicious and healthy selfserve frozen yogurt is taking Australia by storm. The brand is growing rapidly, and it is a really exciting time.

Due to its low set-up costs, very low cost of goods, low staffing model (via self-serve),

no issues with the supply of produce, and a kiosk model, is gathering lots of interest and is set to grow by 10 to 15 outlets per year.

t he below territories have been franchised with the team currently negotiating leases.

tutti Frutti is one of the largest frozen yogurt brands in the world. t heir Head o ffice team have worked tirelessly to perfect the tutti Frutti business model and has thrilling opportunities for enthusiastic and aspiring entrepreneurs. You’ll be in great hands as a new tutti Frutti franchisee and will have abundant support at your fingertips from experts in the field.

Enquire today to find out more!

Bedshed Welcomes Newest Franchisee

December 2022 saw Bedshed open its second Sydney store in HomeCo Castle Hill. The newest franchisee to the Bedshed family decided to make a career change, swapping keys from earth moving equipment to becoming an owner of one of Australia’s largest mattress, bedding, and bedroom furniture franchise retailers.

o pening only a couple of days before Christmas, the franchisee and his staff had little time to fine tune what was learnt during Bedshed’s pre store opening training before Boxing Day, one of Bedshed’s busiest trading days of the year.

at 550 square meters in size, this store is Bedshed’s smallest compared to the other 40 stores in the Bedshed network. t his combined with its location in the underground parking lot together with 4 other mattress retailers meant that Bedshed were entering into unfamiliar territory.

Relying on its Deepend store location reports meant that although this was unfamiliar territory, Bedshed could open with the confidence of knowing that the area and location were well researched and benchmarked against the rest of the network. Bedshed Castle Hill is proving to be a popular stop in the HomeCo Centre joining over 150 specialised stores.

t he latest in store design, lighting and product range are just some of the many features in our new Castle Hill store. t hroughout its first few months of opening the store has traded well beyond all expectations!

Plus Fitness reveals transformation and 2023 expansion plans

Following a successful recent brand refresh, Plus Fitness has revealed its plans for expansion this year, with ten new clubs set to open across Australia, New Zealand and India. The franchise is continuing to expand its footprint and is on track to becoming one of Australia’s largest fitness offerings.

Having surpassed 200 locations across aU & nZ, current growth targets are to reach 300 clubs and 300,000 members. Members are the core of the business and its growth strategy, and it is crucial to build relationships where staff understand

and support customer goals, struggles and achievements. t his year will see 100 further clubs transformed with the modern and vibrant plus Fitness branding for a better customer experience.

t he updated interior finishes are a minor element of the overall redesign, which is a necessary complete reinvention of the plus Fitness brand. providing high quality gyms for members to train in is vital to remain competitive and continue to grow. Furthermore, the new tech offerings provide all the necessary tools to build everlasting relationships with members.

Gordon Martin, General Manager, plus Fitness said, “ plus Fitness has implemented innovative technologies into our business to assist franchisees. ‘KeepMe’ is a platform that empowers franchisees to increase revenue at every stage of the membership journey – from attracting and converting new members, to keeping them around for longer and providing them with services that they love.”

Plus Fitness is currently looking for new franchisees in Victoria and Queensland, as well as international growth partners.

australia Post se Arches FAr AN d Wide For superstAr o N li N e sMAll Busi N esses

amazing work they do day in, day out and help them navigate 2023.”

o ne of last year’s worthy winners was wooden toy retailer Cool Guppy, which benefited from increased awareness and a range of practical business support to continue to grow.

Australia Post today launched its annual Local Business Heroes program, which this year has been expanded to support 100 small online Aussie businesses sharing in a total prize pool valued at around $500,000.

successful applicants will each receive a Heroes package worth $5,000, packed with a selection of support, products and services to help them grow and market their business.

applications are open for four weeks from Monday 13 February to sunday 12 March 2023, with recipients to be announced in June 2023. applications are open to all small businesses, selling products online, and are an existing customer of australia post.

Gary starr, Executive General Manager, parcel post & eCommerce s ervices at australia post, said “We’re thrilled to be able to increase the number of recipients so that we can reward more businesses for the

australia post has reimagined the Heroes package this year, offering winners the choice of five options out of a total of eight. t he eight options sit within four key categories: Marketing, s ending (packaging and postage), staying Connected and Business Coaching.

small businesses have until 11:59pm (aEDt ) on sunday 12 March 2023 to apply at auspost.com.au/localbusinessheroes and must meet eligibility criteria.

Recipients are selected by australia post and will be notified by both email and phone on 19 June 2023.

For more information, visit auspost.com. au/localbusinessheroes

the 2023 national Franchise convention returNs to the stAr Gold coAst o N 15-16 MAy

We look forward to welcoming you to the 2023 National Franchise Convention at The Star Gold Coast on Monday 15 May & Tuesday 16 May.

t he national Franchise Convention is the largest and most comprehensive professional development event on the australian franchising calendar.

The theme for this year’s convention is: ‘A World of Opportunity.’

nFC23 will be an unmissable opportunity for franchises looking to hear directly from inspirational keynote speakers on issues impacting our entire industry.

a deep pool of subject matter experts in franchising best practice will share their insights during a series of panels - covering topics from cyber security to franchisee recruitment.

Come along and meet with senior decision makers from major franchise brands, individual franchisee owners and pioneering industry suppliers.

Don’t delay - Early Bird tickets are now on sale until 10 March!

Early Bird Registrations Now Open

i ntroducing tFM e xPress: the latest digital marketing self -service platform

TFM Digital, the Brisbane-based franchise specialty agency is proud to announce the launch of TFM Express, a new digital marketing self-serve platform.

t his platform allows businesses of all sizes to take control of their digital marketing efforts and achieve campaign results without having to sign any contracts with a digital marketing agency.

t FM Express is designed to be user-friendly and easy to navigate, making it simple for businesses to launch effective marketing campaigns with a 24-hour turnaround.

t FM Digital’s CEo, taylor Fielding, said the platform was designed to offer franchisees and clients the ability to order digital marketing campaigns on an ad-hoc basis, without the lock-in contracts of a traditional agency.

“We are excited to launch t FM Express and bring the power of digital marketing to businesses of all sizes,” said Fielding. “With this platform, businesses can maximise their digital marketing R o I and achieve the results they need to succeed in today’s competitive market.”

t FM Express also offers detailed analytics and reporting, allowing businesses to track the success of their campaigns and make data-driven decisions.

t he platform is also backed by a dedicated support team to assist with any questions or issues that may arise.

“We believe that t FM Express will bring a new level of flexibility to the way businesses

approach digital marketing with suppliers, and we look forward to helping our customers achieve their goals and succeed in the digital age,” Fielding added.

t FM Express is now available for franchisees and local businesses across australia and n ew Zealand.

For more information about TFM Express, please visit tfm.express

NAtioNAl

Long-running Australian food franchisor, Concept Eight, has launched its successful premium burger brand, Pattysmiths Premium Burgers in Darlinghurst, NSW, joining 37 other restaurants throughout Victoria, Queensland, Western Australia, and the ACT. This is the first Pattysmiths restaurant in Sydney, joining Pattysmiths NSW venues in Rutherford & Goulburn (both opened November 2022).

pattysmiths offers a premium alternative to traditional fast-food burgers. Each of their freshly ground angus/Wagyu beef patties are hand-smashed on a custom-built cast iron hot plate, ensuring the patties are cooked to perfection and served with that trademark golden crust you won’t see elsewhere.

In addition to pattysmiths, the unique Darlinghurst restaurant will also be dual operated with partner brand Dante’s Hot Chicken, which is the first of its kind in australia with large plans for growth in the coming months and into 2023. Dante’s Hot Chicken, is a new heavenly brand recently developed and launched by the team at Concept Eight, offering a selection of boneless tenders, thighs and burgers with five levels of heat to choose, depending on the braveness of its customers. t his brand is part of a new strategy for the Concept Eight.

Further details about new locations and restaurant giveaways can be found at www.pattysmiths.com.au, or follow @ Pattysmithsburgers on Facebook and Instagram. For information regarding Dante’s, visit www.danteshotchicken.com.au/ or follow @dantes.hot.chicken on Facebook and Instagram

Poolwerx awarded Established Franchisor of the Year at the recent Franchise Council of Australia’s Excellence in Franchising national awards.

t his award commends excellence in franchising practice by an established franchise system and recognises poolwerx as continuously excelling in business management and franchise citizenship.

Founder and Executive Director, John o’Brien said winning the award for the third time and in their thirtieth year was a testament to the hard work of franchise partners, suppliers and the poolwerx support team.

“ poolwerx has strived to set a new standard of franchising, so to receive this award, no less for the third time, is an honour. We’ve always done things a little different, but that’s proven to be our strength, enabling us to weather tumultuous business landscapes, multiple economic downturns and a global pandemic. o ur robust expansion processes, strong relationships with franchise partners and suppliers, and fiercely loyal client base has set us up for success.” poolwerx has grown to be the world’s largest global franchise pool service brand with operations in australia, n ew Zealand and the United states.

a s australia’s leading pool maintenance brand, poolwerx is passionate about helping families create backyard memories, as well as offering innovative, quality products and services, helping clients make the most from their pools and backyards, at the best value.

t he business also plays an active role in the community, promoting water safety skills, through annual initiatives including learn2swim Week and april pools Day, in partnership with Kids alive.

poolwerx has developed a solid support structure providing the right tools and business expertise to help franchise partners reach their full business potential, and franchise partner profitability is a key measure of success.

www.poolwerx.com.au/franchising/

BurGer BrANd, Patt YsM iths, pArtNers With NeW NAshVille hot chicKeN BrANd, dante’s, to lAuNch First sydNey VeNue Poolwerx Awarded established Franchisor of the year for a third time

s na P -on tools Franc H isee Mitc H Hind s H ares secrets to success

Snap-on Tools is one of the world’s leading designers, manufacturers and marketers of high-end tools. With over 22,000 products, Snap-on Tools is focused on supporting technicians and workshop owners with the tools needed for professional automotive repairs.

Since 1920, Snap-on has grown internationally and now has over 4,700 franchisees world-wide. The success and the strength of the brand has enabled Snap-on to become the world’s #1 Tool Franchise (Entrepreneur Franchise 500).

national snap-on franchisee of the year 2022 – Mitch hind

In Australia and New Zealand, there are now over 180 franchisees achieving greater success than ever. Many were presented with awards at the recent Snap-on Franchise Conference on the Gold Coast in January.

Out of all the franchisees in Australia and New Zealand, Mitch Hind from the Central Coast NSW was awarded National Franchisee for 2022. He achieved tremendous sales results and performed strongly in all areas of his business.

When asked why Mitch was awarded the coveted title, Russell Hafey, Business Manager for NSW/WA said “Having worked with Mitch for almost 7 years, his energy and ability has been nothing short of inspiring. I love the infectious nature his

enthusiasm brings to a team. Since owning his business, he has faced the ups and downs that anyone faces whilst setting up a small business.” Russell goes on to say that “Mitch has found his rhythm over the last couple of years which I believe is due to his growing maturity as both a person and business owner. I believe this combination of skill and growth is going to see him kick even bigger goals in the not-too-distant future.”

the Journey to becoming a snap-on franchisee

The start of Mitch’s journey in the Automotive Industry began when he left school. He was told by his parents to get a job. This is when he took up a Light Vehicle Mechanic Apprenticeship. “Cars were not my thing but it grew to be a passion,” Mitch says. Mitch developed his skills as a

mechanic for six years before taking a break. After a hiatus in Hamilton Island for a year, Mitch began work at what is now called Mycar Tyre & Auto. His career progressed from Store Manager to Regional Manager. After six years, Mitch decided to broaden his skills and took on a role as Business Development Manager at Stratco. After two years, Mitch realised that he missed being in the Automotive Industry.

Working for snap-on provided invaluable insights

An opportunity as a Sales Development Manager at Snap-on head office arose. Mitch provided support and assistance for over 20 franchisees in the role. Reflecting on his time in head office Mitch says “It taught me a lot, I learnt from working with the franchisees what to do and what not to do.”

Mitch’s experience assisting the franchisees on-the-road over those years taught him valuable lessons and gave him insights into what made a successful franchisee. It was at this point that he decided to think about becoming a Snap-on franchisee himself.

Mitch knew it was a major decision that would impact his whole family so he sat down with his wife and son in early 2018 and discussed the Snap-on franchise opportunity with them. Fortunately, his family were all on-board with the idea and the leap from employee to owning his own business in the form of a Snap-on franchise was a smooth transition for him.

snap-on’s resilience sees growth during the pandemic

What is impressive is that over the last five years, Mitch has seen his business increase year-on-year. Even during the pandemic Mitch, like most business owners, felt anxious about how things would go however was appreciative of Snap-on’s help during this period. Mitch says “I take my hat off to the company. There was a lot of support and flexibility from Snap-on in terms of the product and financial assistance.” Additionally, his customers who were predominately mechanics were classified as essential service providers which meant they

could still operate. The support payments by the Government for workers on a weekly basis meant customers were still able to continue to buy tools.

“The customers are what makes the business the success it is. If it weren’t for the customers and their loyalty and love for the brand, we would not have the success that we have now,” says Mitch.

close network of franchisees makes a difference

There are eight franchisees who surround Mitch’s Central Coast area which spans from Lake Macquarie to Newcastle. Mitch says “There are a handful of franchisees that I’m close to and we have regular chats to each other. We push each other and are competitive in a friendly sort of way.” The network of franchisees makes a difference as they are like colleagues who lift each other up and help each other out.

tools for success

There are key reasons why Mitch has achieved continued success. These include;

• The Snap-on Franchise model and system: The importance of following the program. Everything is there including marketing material for social media. Mitch recommends you utilise it, follow it and execute it.

• Strength of the Snap-on brand: Snapon is a premium brand with premium products. It is a well-known company within the Automotive industry.

• Communication is key: you need to be

able to talk to people. If you can do that then you will be successful. Essentially, you are a salesperson so you need to build a rapport with your clients.

• Top of mind: be the first person that your customers think of when they are wanting to buy tools.

• Support from friends and family: this is important to get through tough times.

What is in store for the future?

What is evident is that Mitch has that drive and ambition to grow even further. Mitch has recently taken on his first employee, a store manager named Will. Mitch hopes with this new staff member he will have more time to grow his business. Mitch has goals to expand into another territory and own two franchises which will enable him to employ additional Store Managers and Assistants to support him.

snap-on has the perfect franchise model

For anyone thinking of taking up a Snapon franchise Mitch’s advice is “Snap-on has the perfect franchise model with all the systems and processes in place for you to follow. Fully commit and you’ll be successful. If you speak to other franchisees, you’ll know it works.”

Snap-on has opportunities across Australia and New Zealand for individuals who are ambitious, hardworking and goal-oriented. If you are interested in becoming a franchisee with Snap-on, speak to our Snap-on Team on 1800 810 581 or visit https:// www.snapontools.com.au/franchise/ to find out more details.

“ I love the infectious nature his enthusiasm brings to a team. Since owning his business, he has faced the ups and downs that anyone faces whilst setting up a small business.”

“ The customers are what makes the business the success it is.”

the past three years have been tough for many Australians. coVid lockdowns, natural disasters and global instability have had a significant impact on many small businesses.

M ental H ealt H c H allen G es for sM all business oW ners

These disruptions have not only drained financial resources – they have harmed the mental health of small business owners.

In December 2022, the Federal Treasury Department released their ‘Small Business and Mental Health - Through the Pandemic’ report which is based on a national survey conducted earlier in the year with 1,007 small business owner participants.

The report contained a number of key insights, including:

• 22% – just over 1 in 5 – of small business owners said that they had been diagnosed with a mental health condition by a medical professional

• 46% small business owners ‘agreed’ or ‘strongly agreed’ they would be treated poorly if they disclosed that they had been diagnosed with a mental health condition

• 58% said that they would not consider turning to a GP, psychologist, counsellor, or other mental health professional for help

• 66% indicated that they would ‘never’ seek support from a mental health helpline

It is important to note that this survey specifically asked about mental health conditions that had been diagnosed by a medical professional.

Given that the responses indicate that stigma about mental health still exists within the small business community, it is likely that the number of respondents with a mental health condition is underrepresented.

A strong central theme articulated by small business owners was that they felt they needed to ‘do it all’.

They felt they had to keep up the appearance of being fine even when they were struggling with their mental health because others – family, business partners, employees, and suppliers – depended on them. As one respondent said: “it all rests with me.”

Over 97% of businesses in Australia are small businesses and they employ more than 5 million people. They are indisputably the engine of our economy and franchising is the predominant business model in the sector.

The pandemic provided a clear demonstration

that the advantages of the franchise business model extend beyond brand association.

A franchise business owner is not operating alone. Their franchise network can offer support for recruitment and retention, marketing and the adoption of new technology platforms. Each of these help lessen the burden of managing their business. Furthermore, an increasing number of franchise networks are investigating additional ways in which they can provide support to franchisees, including mental health assistance.

As the peak body for the $172 billion franchise business segment, which employs more than 565,000 people, the Franchise Council of Australia is committed to working with all levels of government to provide small businesses with appropriate, accessible and affordable mental health support.

The Federal Government has allocated over $15 million for tailored programs to support small business owners’ mental health and wellbeing, such as the ‘NewAccess for Small Business Owners’ and ‘Small Business Debt Helpline’ programs.

However, the findings in Treasury’s report clearly demonstrate that more needs to be done and that comprehensive action is needed.

As noted by the report, many within the small business community would not

consider using existing support services and amongst those that would, awareness of the services is very low – for example, only 12% of respondents were aware of the ‘NewAccess for Small Business Owners’ program.

To close on a positive note, the report did find that 37% of respondents felt more comfortable talking about their mental health in the aftermath of COVID-19. While the pandemic had many negative impacts, this is a welcome development. v

The Franchise Council of Australia is the peak industry body for the $172 billion Australian franchise sector. We represent franchisors, franchisees, business advisors and small business owners who collectively employ more than 565,000 Australians. The FCA advocates for responsible economic leadership at a national level as part of our mission to support the ongoing success of our members, franchising, and businesses across Australia.

Phone: 03 9508 0888

email: info@franchise.org.au

Web: www.franchise.org.au

Business Finance Products e x Plained

There are two main types of finance for any business, often seen as the opposite sides of the ledger, they are Debt and Equity.

Equity is the cash or capital that has been invested into the business, usually in return for a share of the business ownership. Debt is money that has been borrowed and needs to be paid back, typically along with some interest and or fees.

In this article we’ll look at some of the common types of debt funding that are available to businesses in Australia and New Zealand, we’ll also look at the broad types of ‘security’ associated with these finance products.

First of all, what do I mean by ‘security’?

Security and collateral are terms that are sometimes used interchangeably. We often describe collateral (the things that a lender could potentially repossess and sell to recoup their losses if a loan isn’t repaid) as being pledged by borrowers as security for a loan. For example, if you take out a loan for a car, we could say that the lender has security over the car (or sometimes a security interest in the car).

specific security vs general security

In our car loan example above, the car represents what we call a ‘specific security’. Specific security simply means we can describe or identify the collateral, sometimes by serial number but often by description.

E.g., ‘1x Cheeseburner 2000 pizza oven’.

When you take out a loan for a particular piece of equipment (or a lease), the lender will typically have a specific security interest in just that item. The security doesn’t really change over the life of the loan.

General Security on the other hand means security over a range of assets (which may change from time to time). For example, a lender may take a General Security Interest in all of the assets of a business. This can include everything from vehicles to plant & equipment, to stock and even the business name or any intellectual property. If the business acquires any new assets then they can also be captured under the general security interest.

secured vs unsecured

A secured loan simply means that the borrower has pledged something as collateral for the loan (so Specific Security and General Security both relate to secured loans) whereas an un-secured loan is exactly that, a loan where the lender has no collateral to fall back on in an event of default. The value of any collateral, or whether the loan is secured at

all, will impact things like how much money can be borrowed, over what term, and what interest rate the lender will charge.

Phew, with all of that out of the way we can take a look at some of the more common types of business finance products and see how they relate to the different types of security.

business loans

A business loan is an all-encompassing term for a loan from a bank or finance company, it could mean a few different things, but we’ll look at what it means most often. With a business loan you borrow a lump sum of cash which can generally be used for a wide variety of purposes, such as the cost of buying or setting up your business. A business loan typically has fixed payments over an agreed term (perhaps 3 to 5 years, but occasionally longer for large loans). A business loan is very often secured over all of the assets of the business (a General Security Interest).

The advantages of business loans are that they can be used for a very broad range of requirements, potential loan amounts are

Phil chaplin the Chief Executive Officer of the CFI Finance Group, a specialist finance company servicing Australia’s franchise, accommodation, and fitness sectors as well as small businesses more broadly.

Phil has over 20 years’ experience in providing finance to businesses across Australia and New Zealand and has managed finance companies in the private and banking sectors, he is a former chair of the Equipment Finance division of AFIA.

typically higher, and terms to repay often longer. All of this makes business loans a goto finance product for larger loan amounts. Looking at some of the cons, business loan applications may require quite a lot of information, and you may be restricted on what you can do with some business assets until the loan is repaid; with some exceptions (for things like stock and other assets that change often), you typically can’t sell assets that you’ve pledged as security for a loan without the permission of the lender.

chattel Mortgages

A chattel mortgage is just another name for a secured loan (it might also be called a ‘loan and specific security agreement’). The chattel is the equipment (or asset) that the borrower pledges as security for the loan. Chattel mortgages are one of the most common types of asset finance, used for everything from vehicles to coffee machines. They offer the benefits of ownership with the convenience of matching expenses to revenue.

leasing

A lease is another common form of asset finance. With a lease the ‘lessor’ (finance company or bank) buys the equipment you need and leases it to you, in return you make regular lease or rental payments. Although this may sound rather restrictive, and perhaps quite different to a loan, in practice leases generally work much the same way, they are (more often than not) purely financial arrangements. Leases and loans may have different treatments for things like income tax and depreciation. Perhaps most importantly they may have very different treatments around what happens to the leased equipment at the end of the agreement term.

overdrafts & lines of credit

An overdraft is a term typically used when your bank will let you spend more money than you have in your account. A line of credit is much the same, although not necessarily obtained through a bank. In either case you’ll generally have a fixed limit that you can borrow up to, and you’ll pay a fee for having the facility available (whether you use it or not). When you do use funds, you’ll pay interest on the amount outstanding until it’s all repaid. An overdraft or line of credit may come with or without minimum payments, and may be either secured or unsecured. It’s most common for businesses to use this type of finance to deal with mismatches between cash coming and having to pay expenses, such as when you’re waiting for a large invoice to be paid but you need to pay staff or buy more stock.

invoice finance

Invoice finance is often used by businesses that supply goods or services on credit, particularly to larger organisations. Many big businesses use their buying power to force suppliers to provide 30 or 60 day terms (or even longer), meaning that whilst you know the cash will come in eventually, you might be caught short whilst you wait for it.

There are two main types of invoice finance: Factoring, where you sell the invoice to a finance company (and the customer will often be aware that you’ve done so), and Discounting, where the customer generally isn’t aware of the financing arrangement. In either circumstance your primary security for the money you’re advanced is the invoices themselves, and the costs associated with this type of finance will often be deducted from

the invoices when they’re paid. This can make invoice finance an attractive option to address constrained working capital, particularly for businesses with large debtor ledgers.

Merchant cash advance

This type of finance is sometimes used by businesses that receive much of their regular income through card terminal (EFTPOS / credit cards / etc). A lender will look at your regular daily or weekly takings and work out an amount you can borrow (usually up to say an average months’ sales), the loan is secured by your future takings and a percentage is taken from your daily receipts until the loan is repaid. One of the advantages of this type of finance is that the repayments move up and down in line with your revenue. Loan amounts for merchant cash advance facilities are often smaller than other longer-term loan products and rates may be higher (as they are often otherwise unsecured). Also, of course you need to be able to show established regular merchant facility takings to qualify.

business credit cards

Business credit cards function just like personal cards, you have a limit that you can spend up to and you will have a minimum repayment that needs to be made on any outstanding balance. Just like a personal card, the minimum payment will not make much of a dent in the balance and you’ll pay interest on anything that remains owing at the end of the month. You can often earn reward points with a business credit card and if you’re disciplined in paying off the full balance each month you may well be able to take advantage of a substantial interest-free period. Note though that if you don’t pay your whole balance each month then just like a personal card you might well be hit with a very high interest rate on the outstanding amount.

so, what sort of finance should you choose for your business?

That’s easy, the right one! I say that flippantly, but of course I also mean it. There are a wide variety of finance options available to businesses today, and it can easily get confusing. Overlaid with different product names and some variations to the way these basic products work and it gets more confusing still. The important thing is to make sure you’re getting the right finance products to suit your needs, now and in the future. So, if you’re unsure if a product is right for you, make sure you talk to your lender, and better yet seek professional advice from your accountant or business advisor. v

Master Your ti M e

As a Business Coach, the number one excuse I hear for people not achieving something, is “I had no time.” I recognise that being a franchise owner can be challenging, and sometimes it’ll feel like you’re wearing 97 hats, whilst being in a constant state of juggle. The opportunity is to adopt ‘Time Mastery’.

Time mastery is the act of managing and optimising your time to achieve specific goals and objectives. In the context of running a franchise business, time mastery is a critical skill that can greatly

impact the success, growth, and ultimately, the franchise owner’s happiness.

Here are some of the key benefits of time mastery in franchise businesses:

increased productivity

By mastering time, franchise owners can ensure that they are using their working hours in the most productive way possible. This can help to increase efficiency and reduce wasted time, leading to improved outcomes and better results.

“ Time mastery is an essential skill for franchise owners who are looking to succeed in their business.”

better prioritisation

Time mastery helps franchise owners to prioritise tasks based on their importance and urgency. This allows them to focus their efforts on the tasks that will have the biggest impact, ensuring that they are working on the right things at the right time.

improved decision-Making

When franchise owners are in control of their time, they are better able to assess their options and make informed decisions. This is because they have the time and space to consider all the factors involved, rather than feeling rushed or pressured.

better Work-life harmony

Time mastery can also help franchise owners achieve work-life harmony. By managing their time effectively, franchise owners can spend quality time with their families and engage in activities outside of work that bring them joy and fulfillment.

reduced stress

When franchise owners are in control of their time, they are less likely to feel overwhelmed and stressed. This is because they can master their workload in a way that is manageable, and they are able to prioritise and complete tasks in a timely manner.

improved collaboration

When franchise owners can master their time effectively, they are also better able to collaborate with others. This is because they can coordinate their schedules and work together to achieve shared goals.

better customer service

Time mastery also helps franchise owners provide better customer service. By managing their time effectively, franchise owners can respond to customer inquiries and requests in a timely manner, which can lead to improved customer satisfaction and loyalty.

Now let’s discuss the actual steps that you can implement to achieve time mastery.

1identify tasks

Create a list of the tasks that need to be accomplished. Quite often franchise owners will have this list in their head, however leaving tasks in your head only leads to overwhelm and stress. Get the tasks out of your head and capture them somewhere, ie. paper, diary, phone notes.

tony Meredith Coaching focuses on helping business owners Grow Sales, Increase Profits, and Regain Time. Tony Meredith Coaching started in 2018 and works with hundreds of small-medium businesses across Australia, in the areas of Franchising, Retail, Services, Manufacturing, and Trades.

Tony has over 25 years’ experience working for some of the world’s largest corporations in a variety of senior sales and leadership roles. Contact Tony and his team if you want to grow an outstanding franchise business. info@tonymeredithcoaching.com.au https://tonymeredithcoaching.com.au/ https://www.linkedin.com/in/tony-meredith-coach/https://www.youtube.com/channel/ uc Mf8_Pya 5vWuttrmdbmaiwQ

provide clear instructions and guidance, and trust those around you.

4utilise technology

2prioritise tasks

To prioritise effectively, you need to evaluate each task and determine its level of importance and/or urgency. Use a prioritisation matrix, categorising each task as either high, medium, or low priority. High priority tasks should be completed first, followed by medium priority tasks, and finally, low priority tasks. This will help you focus on what’s important, allowing you to achieve your most important goals and objectives.

3streamline processes

Inefficiencies and redundancies in your systems and processes can consume a significant amount of time and resources. To streamline your processes, start by evaluating each process, and identify any inefficiencies. Then apply these processes through the ‘3 Ates’:

a) Eliminate: Stop doing certain tasks. There’ll be some things that you’re doing because you’ve always done them. Stop and challenge yourself to determine whether you need to continue doing this task.

b) Automate: Leverage technology to automate certain parts of your franchise, ie. pharmacies are now using robotic pill dispensers; use automated marketing to communicate with your customers and prospects; automate invoicing and payment reminders.

c) Delegate: Utilise others to help you accomplish tasks. These people could either be staff, contractors, or other businesses, ie. bookkeeper. I recognise that delegation can be challenging for those franchise owners who have a strong desire to control every aspect of the franchise. To delegate effectively, you need to identify tasks that can be handled by others,

Technology can be a valuable tool for improving time mastery and reducing the amount of manual effort required to run your franchise. Consider utilising technology such as project management software, and scheduling software to manage your time more effectively.

For example, using project management software, you can assign tasks to team members, track their progress, and communicate with them in real-time, reducing the need for face-to-face meetings and improving the efficiency of your processes. Scheduling software can simplify the process of scheduling appointments and meetings, reducing the amount of time required to manage your schedule.

5track your time

One of the most effective ways to improve your time mastery is to gain awareness of how you’re currently spending your time. By understanding how you are spending your time, you can identify areas where you can improve and make changes that will have a positive impact on your productivity and the performance of your franchise. Consider using a time tracking app or spreadsheet to log the time you spend on each task. This will give you a clear picture of how you are spending your time, allowing you to identify areas where you can improve.

In conclusion, we all have the same amount of time (168 hours per week), however the successful franchise owners understand how to best utilise this time. Time mastery is an essential skill for franchise owners who are looking to succeed in their business. By mastering time, you can increase productivity, improve decision-making, achieve work-life harmony, reduce stress, provide better customer service, and, ultimately, achieve happiness. Make the time and effort to master your time, and you will set yourself on a path to success and growth in your franchise business. v

“ Time mastery is the act of managing and optimising your time to achieve specific goals and objectives.”

In the Dr I ver’s s eat

Graham Smith knows firsthand what it takes to be a successful Aramex Courier Franchisee. In his role as a recruitment specialist at Aramex Brisbane in Queensland, he says all kinds of people enquire about joining the network.

“We’ve heard from doctors, solicitors, pilots, you name it, because they’ve had enough of what they’re doing and they’re ready to be their own boss,” he says. “Our franchisees can earn very good money if they are committed, willing to put in the effort and can see what a good opportunity this is.”

Smith speaks from experience. When he purchased a Brisbane courier run in 1996, his

humble goal was to make enough money to upgrade to a bigger, better van.

“My wife and I purchased the franchise for $6,000 - a lot of money to me at the timeand bought a secondhand van,” he says. “We were able to sell half the territory for a profit after 18 months and use the profit to upgrade the van.”

Smith says the best thing was the freedom of being a business owner and not working for a boss. “I really liked being on the road, speaking to customers and meeting new people every day,” he says.

After owning and operating his own courier run for nine years, Smith sold his franchise territory for a profit. He was then handpicked to join the depot team at Aramex Brisbane as a Regional Franchise Manager. Today, as the Franchise Recruitment & Development Manager, he is able to share valuable insights with prospective recruits.

“I tell them it’s not a job, it’s a business,” he says. “You’re a franchise owner. If you want the freedom of being out on the road and you have the ability to promote yourself to customers, then you can make a very handsome living as an Aramex Courier Franchisee.”

As Smith explains, Aramex has decades of franchise knowledge to build on (40 years in New Zealand, 30 in Australia). That means decades of industry experience, in-depth training and ongoing support is available to all new franchisees.

“Some franchises we currently have for sale could earn up to $4,000 a week or more for a motivated Courier Franchisee,” Smith says. “We also have smaller delivery runs available that you can purchase for less.”

Smith offers the example of a Courier Franchisee who joined the company in 1998 and is still with Aramex today. His turnover has tripled since this time.

“He’s a great example of a courier who is really focused on earning maximum income by delivering exceptional customer service,” Smith says.

Another Courier Franchisee decided to join Aramex after working as the head of warehouse dispatch for a company that was one of Aramex’s largest customers. “One day he quit, he’d just had enough of working there,” Smith says.

Less than 12 months after purchasing his own courier franchise, the new recruit is now doing so well that Smith uses him as a model example to others.

“He’s done a great job in less than 12 months,” Smith says. “He told me that when he was in the other job he had to worry about managing a team of 15, now he only has to worry about himself and he loves that.”

Australia’s Premier Home Care Franchise Network

TAKE CHARGE OF YOUR FUTURE

Have you reached a crossroads in your life and looking to make a change for the better?

Secure your family’s future and make a difference in your community, whilst building a business in the thriving and dynamic home care industry with Right at Home.

You’ll enjoy the freedom to grow your own business, with the full support of a top quality, national, home care brand delivering domestic support, personal care, skilled nursing, and allied health services. You do not have to have previous home care or health care experience. You will be provided with the necessary training to ensure your service is delivered at the highest standard.

The home care market is guaranteed to grow for the next 20 years. The entry costs and overheads are very low compared with most businesses.

Following rapid growth In QLD, NSW and WA, Right at Home is expanding into VIC, SA, TAS, ACT and the NT with prime territories up for grabs. Make your dreams come true… talk to Right at Home about a home care franchise today.

GREAT FRANCHISE LOCATIONS:

• Five Dock

• Caringbah

• Randwick

• Wollongong

• Bateman’s Bay

• Melbourne

• Adelaide

- BUYI n G a F ran C h I seto P ti P s F ro M a laWY er

The documents involved in buying a franchise can be overwhelming, with hidden costs and traps, so it's crucial that you understand everything you are being required to sign and the implications of becoming a franchisee.

We help people buy and sell franchised businesses all the time (as well as helping people to franchise their businesses) so we know what to look out for and also what to avoid.

Here are some TOP TIPS on buying a franchise and how to avoid the biggest mistakes we see people make time and time again …

tip #1: do your due diligence

You should make sure that the franchisor is genuinely interested in helping their franchisees succeed and one of the most important things you can do is to talk to current and former franchisees to understand

Rise Legal | Business Lawyers

Offices: Gold Coast | Perth | Sydney

T: 1300 064 707

E: helen.kay@riselegal.com.au | https://riselegal.com.au/

what their experience inside the franchise system is like. Their details will be provided to you by the franchisor in the disclosure document.

Check out the new Franchise Disclosure Register which gives prospective franchise buyers, current franchisees and professional advisers access to information that is important to know when making business decisions. You can compare similar franchises to see if you are getting a good deal.

Your lawyer should carry out searches on the franchisor and its intellectual property, but you have a role to play in researching and

investigating the franchise also. The best way to get to know the franchise business is to thoroughly research the franchise system and study the disclosure document, the franchise agreement and any other documents provided by the franchisor, before you buy.

tip #2: ask the right questions

You need to ask the franchisor the right questions before you even get to the legal document stage. Take time to meet with the franchisor and ask key questions like:

• How many hours will I personally be required to work in the business?

Helen Kay, Managing Director - Rise Legal Business Lawyers, is an experienced commercial & franchise lawyer who is passionate about helping business owners avoid unnecessary risks by providing tailored, Fixed Fee, commercial legal advice. Her unique approach is that there is No ‘One Size Fits All’ when considering individual business legals. Helen and her team will take the time to really understand your unique circumstances and provide advice you can understand.

• What training and support do I get from the franchisor?

• What is the minimum performance criteria and what are the consequences of not meeting them?

• What other costs are involved (e.g., software licences, marketing fees, transfer fees and renewal fees)?

• What happens if I want to sell the business?

Often, we find that when we report to a franchisee on the documents, this is the first time they have considered some of these important aspects that should have already been discussed.

tip #3: set yourself up properly Chances are, there will be benefits gained from structuring your business as a company so that you can protect your personal property. As a sole trader, you are personally liable for all business debts. However, having a company structure turns your business into a separate legal entity, meaning the company can sue and be sued. This helps limit your personal liability.

Don’t forget that, as well as being liable to the franchisor, you may also be liable to your staff, clients, landlord and suppliers etc. You do not want to carry all this risk and liability personally.

tip #4: Make sure you fully understand the documents or what it is to be a franchisee

Despite the risks, many franchisees don’t allocate enough time and money at the outset to fully understand the legal documents. It is not until later that they start to question what happens at the end of their franchise agreement by which time it is too late.

Consider, for example:

• Will you be able to renew the agreement if you want to?

• What rules apply if you want to sell the business before the end of the term?

And, perhaps most importantly:

• Are there any restrictions on you working in or starting a similar business after you leave the franchise system? This could stop you being able to earn an income, so it’s crucial that you obtain legal advice on the restraint of trade clauses.

You also need to check that the documents contain all the agreed terms that were discussed (e.g. price and any income guarantees).

spot red flags and assess the viability of the business.

It is particularly important to engage a commercial lawyer, who regularly reviews franchise documents, to properly advise you on the acquisition of the franchised business. This is a specialist area of law and needs someone who knows what is important to consider and how to explain the process and the risks, so you fully understand them.

tip

#5: engage experienced franchise experts

Seek professional advice from an independent accountant, lawyer and business advisor, with experience in franchising, to help you

Of the enquiries we get from franchisees who want to terminate their franchise agreement, at least 90% did not engage a specialist franchise lawyer to advise them on the documents before they signed. They really had no idea what they were getting into! v

“ You need to ask the franchisor the right questions before you even get to the legal document stage. Take time to meet with the franchisor and ask key questions ”

There is a common belief that to start your own performing arts business, you need to have a performing arts background. However, this is not always the case.

Franchisees at Stagecoach Performing Arts come from all walks of life and choose the brand after recognising the incredible business opportunity that its tried-and-tested business model provides. Whilst developing the skills of young people, equipping them with ‘Creative Courage For Life’, many professionals have also seen the brand as a

tH e careers t H at M ake u P t H e G lo Bal

s taG ecoac H F ranc H ise net Work

lucrative business opportunity to utilise their expertise and build new careers as successful franchisees.

Here, CEO Andy Knights speaks to international franchisees from Lithuania, Australia and Canada and discusses the previous professional careers that got them there and how their combined breadth of experience has contributed to the launch of successful schools worldwide.

With a background in management and logistics, and experience running an ecommerce company, Kęstutis Staniulionis brings a wealth of commercial expertise to his role as master franchisee of Stagecoach Lithuania. More than 15 years of leadership experience now informs the way he effectively runs his Stagecoach business with his wife, Dovilė Staniulionienė.

“Before starting with Stagecoach, I worked in various management roles ranging

from a Logistics Manager to a Supply Chain Manager, before then starting my own business in the garden and landscape solutions field,” says Kęstutis. “I eventually turned my sights to Stagecoach after my own positive personal experience when our daughter participated in Stagecoach activities when we lived in Germany for many years. As we originate from Lithuania and still had tight connections to our home country, we decided to spread the positive Stagecoach idea in Lithuania.”

Kęstutis’ management background, alongside Dovilė’s previous experience in teaching and performing, was the perfect synergy for bringing Stagecoach to Lithuania. “We both manage as a team,” explains Kęstutis.

“I use my analytical skills on establishing and growing business, controlling finance, coordinating and managing liaison between Lithuanian authorities, Stagecoach Performing Arts Lithuania and Stagecoach

CEO Andy Knights

Head Office. Dovilė uses her teaching, management and planning skills and runs our first school in Vilnius, organising the classes, managing the teachers and communicating with parents and children.”

For Principal Serena Kipling, her love of the arts is what first attracted her to Stagecoach, but the engineering expertise that she has gained through being a Chartered Engineer has carried her through to becoming a successful franchisee of Stagecoach Perth, Western Australia.

“Whilst working at Stagecoach, I have also worked in the engineering industry,” says Serena. “I hold Latin and Modern IDTA awards and have danced, acted, and sung for years. Both my engineering and performing backgrounds have meant I always function by satisfying two sides of my brain – my technical, scientific side and my creative side – I can’t have one without the other!”

“My now-29-year-old son started Stagecoach in the UK in Yarm when he was four, and it was during these early years that I became inspired. The then MD received an application from me, and as a metallurgist applying to be involved in the performing arts, scenes from ‘Flashdance’ came to mind! My engineering management expertise and experience have assisted enormously in ensuring the smooth running of Stagecoach Perth, Western Australia. It has given me the organisational capability to ensure that our students are kept safe each and every week they are at Stagecoach.”

As a business management consultant, Kristi Wenaus advises corporations around Canada on how to deliver their brand culture and vision to their clients and staff. She knows what it takes to run a compassionate, profitable and scalable enterprise and, therefore, knows a good business opportunity when she sees one. That is why, in the spring of 2019, she invested in the Stagecoach Performing Arts franchise in Halifax, Nova Scotia.

“I had reached a peak in my professional career, working for others, and wanted to start a business of my own,” says Kristi. “I was looking for my next business opportunity when I came across Stagecoach. I grew up in the theatre and credit my arts education as a child as part of the reason why I am the confident woman I am today, so naturally a business opportunity that combined my two passions really appealed to me. I could have opened my own private studio, but being part of a global franchise with a proven business model outweighed the benefits of being a sole operator 10/1.”

Kristi is more than familiar with the

formalities and processes involved with business ownership. Her varied career includes almost a decade on stage with Princess Cruise Lines and leadership roles in International Business Development for brands like Hilton and Marriott. The skills that Kristi developed whilst working as a sales and marketing consultant have meant that she has been able to expand her presence in Canada exponentially.

“I believe it’s down to my skill set in knowing what it takes to increase market appeal to a mass audience and my understanding of how to market the benefits of Stagecoach to our parents that I have been so successful in growing our schools here in Canada,” explains Kristi. “We opened as a greenfield territory with no brand awareness at all, and since September 2019, I have been able to open six Main Stages Schools (ages six to 18) and six Early Stages Schools (ages four to six) in our province. While our teachers provide excellent content and keep our kids coming

back, it is the sales and marketing efforts that get them in the door to begin with.”

A franchise that is made up of individuals with similar backgrounds and experiences will eventually stagnate. When everyone is producing the same ideas based on the same experiences, you won’t discover innovation, and innovation is the source of growth. Everyone has unique abilities to contribute and help a franchise grow, so at Stagecoach, we have consistently recognised the benefit of recruiting people from all professional backgrounds. When brainstorming, solving problems, and developing new ideas in business, a diverse franchisee network that combines the varied careers and collective experience of its franchisees enables the integration of more wide-ranging perspectives and skill sets.

For more information about Stagecoach Performing Arts, visit stagecoachfranchise.com

“ Developing the skills of young people, equipping them with ‘Creative Courage For Life’.”

t RE n DI n G FR an CHI s E s

Cover Story

34 Ninedots Build Advocates australia’s First Build advisory Franchise poised For Great success

In Every Issue

30 What’s New! Announcements from the Industry

36 Feature Article Roger Dickeson: Where are the Emerging opportunities?

Expert Advice

38 Sudesh Mudaliar: 5 things you must do if you’re heading into a franchise industry you know nothing about

42 Robert Toth: Equity share Franchise Models

46 Brian Keen: seize the Moment – Expert Views for 2023

Q&A

40 Roman Brady: air locker training

Snapshot

48 Jim’s Pool Care: Your own mobile pool shop

g elatissi Mo

i Ntroduces t Wo N eW iN dulGeNt Fl AVours

Introducing the Peanut Butter Indulgence Range, it’s a celebration of peanut butter, and we’re totally here for it…

Chunky, flavourful, peanut buttery indulgence is out in full force this month at Gelatissimo, with their two, new, limited-edition flavours starring none other than Mayver’s peanut Butter and Reese’s© peanut Butter Cups.

t hat’s right, both flavours - peanut Butter Chocolate made with Reece’s© and Choc pretzel & Banana made with Mayver’s - have generous scoops of peanut buttery goodness mixed through the gelato, before being topped with a variety of delicious inclusions.

peanut Butter Chocolate made with Reece’s© offers multiple layers of indulgence, with peanut butter mixed into the creamy gelato and rippled with a chocolate crème before being topped with everyone’s favourite Reese’s© peanut Butter Cup pieces.

Choc pretzel & Banana made with Mayver’s is just as indulgent, with waves of banana caramel ripple and chocolate coated pretzels all added to the Mayver’s peanut Butter gelato. t hey’re crunchy, chunky, creamy and absolutely delicious, but being limited edition, each of these deliciously indulgent flavours won’t be around for long!

Domino’s stores across Australia and New Zealand have donated more than 100,000 pizzas to individuals, charities and businesses in ‘knead’ through the Company’s Feed the Knead program since its inception in September 2020.

Feed the Knead allows individuals to nominate someone they know who is doing it tough via a form on the Domino’s website. t he local store will then assess this application and provide support in the form of free pizza.

Domino’s australia and n ew Zealand CEo David Burness said the Company is humbled to give back to the communities in which it operates.

“It is a privilege to make a positive difference to the lives of those around you.”

“I’m incredibly proud of the community-focused mindset that is consistently demonstrated in Domino’s stores, and thank our franchisees, team members, and pizza lovers across australia for participating in the act of giving.”

australian franchisees nathan and Vanessa Quiring and aiden loy are local owners and have pledged to donate 25,000 pizzas across their stores this year. t he business owners said they are proud to feed the ‘knead’ in their local community.

“We wholeheartedly believe that this grassroots connection is how we deliver our most impactful work,” said Mr Quiring.

“ t he communities in which we operate are extremely generous, and giving back to them is the least we can do.”

t he Feed the Knead program is championed by locally owned and operated Domino’s stores, with people encouraged to nominate someone in need in their local community.

d oM ino’s donates more than 117 hot & Fresh pizzas a day through national ‘Feed the Knead’ program

Jacinta Mcdonell invests in people first and joins BuMP h ealth and Fitness as an investor and Advisory Board Member

BUMP Health and Fitness founded by Calum Wilson and Ross Lucas in 2018 has appointed Anytime Fitness co-founder and Fitness Industry Roll of Honour Inductee Jacinta McDonell as an Investor and Advisory Board Member bringing over 20 years of fitness, business and franchise experience.

BUMp Health and Fitness are leaders in the Health and Fitness space and are committed to revoutionising the female fitness journey before conception and well into motherhood. at the core of what set’s BUMp apart is how they prioritise women throughout these major milestones and support and optimise their wellbeing as their physical needs change.

t he BUMp Health and Fitness team of experts have created a strategic business franchise model, which can be run as owner operator or as an investor with the backing of BUMp ’s professional and progressive support team.

a s the business grows and develops Jacinta will continue to advise and support the Founders and the team to develop and grow a sustainable and values based franchise brand. “I have large ambitions for BUMp ” said Jacinta McDonell.

Jacinta will advise on the growth of BUMp to be a successful national franchise brand and will continue to grow and lead in the delivery of world class programs for women

specialising in pre and post-natal fitness.

“I believe in people first. When I met Ross and Calum, I immediately knew that our values aligned, and they had a true desire to learn and grow.

BUMp ’s target it to have 100 BUMp clubs across australia in the next 5 years. For more information visit www.bumphealth.com.au

cit Y c ave floats into townsville

Popular health and wellness retailer City Cave has opened its doors for the first time in Townsville at lifestyle destination Fairfield & Co. City Cave Idalia, located in Fairfield & Co’s second stage features three infrared saunas, three float therapy rooms, and three uniquely private massage rooms for individuals or couples.

Franchisee trudy Hudson said she was excited to bring the nationally recognisable lifestyle retailer to townsville and believes the Fairfield & Co site will help to support

the large population base of elite athletes and soldiers in the area.

“Float therapy is said to improve sleep quality, reduce inflammation, and decrease stress, while infrared saunas can also improve heart health and muscle recovery - so City Cave is a great place to start your health and wellness journey,” Ms Hudson said.

t he townsville opening follows a string of openings last year, including City Caves

expansion into Victoria in n ovember 2022. City Cave launched in 2016 and has been franchising since 2018 – and has seen rapid growth since. t he Queensland-based franchise business has more than tripled in size with more than 60 sites now across the eastern seaboard of australia, up from 16 sites in early 2021.

t he new townsville site is a part of City Cave’s regional expansions plans, with towns like Hervey Bay and Coffs Harbour key areas of interest for 2023.

BK’s Gymnastics is rolling out new programs creating a clear pathway for gymnasts, strengthening the early years program and introducing new options for adults and seniors.

“For children under five, the programs establish stronger key skills for a future in gymnastics,” said BK’s gymnastics CEo Mark Rendell. “a program for children with additional needs is also being introduced. Classes are one-on-one or smaller groups to suit all levels of mental and physical ability and allow for a parent/carer to participate.

“We’re also introducing adult and seniors programs, to prove it’s never too late to start or revisit a childhood passion.”

t he new programs are structured as follows:

• Little Stars programs for 3 months to 5 years offering fun, gymnastics programs that teach skills little ones.

• Gym FUNdamentals programs for children 5 to 8 years old who want to have fun whilst developing gymnastics skills.

• The Club Gym program is for children 9 to 13+ years. Focus on developing coordination, strength, flexibility and balance.

• The Ninja Stars program is for children 5 to 10+ years and combines elements of gymnastics, parkour, leaping and tricking.

• All Star Academy is for competitive artistic gymnastics training, providing a pathway through the national levels program.

• Super Stars is a program for children with additional needs. The classes are smaller and specialist coaches work closely with parents and carers.

• Stronger Seniors is a low-impact movement class that incorporates the benefits of gymnastics into a movement program.

• High Flyer Adult classes are for students 16 and older with little or a lot of gymnastics experience.

MYFirstgYM goes from strength to strength – Awards,

of our first Victorian club, MyFirstGym t homastown, in n ovember with a live weather cross. It was fantastic to see the newly formed t homastown community come together – even if it was very early in the morning – to practice yoga, take on the MFG ninja Warrior wall, and participate in the great tug-of-war challenge.

t his year, we’re excited to bring our brand of childhood enrichment to families and communities across the country, with even more clubs set to open – one of which will be our brand new club in aC t

In 2022, MyFirstGym led nearly 40,000 classes, hosted 1424 birthday parties, and facilitated more than 270,000 club visits. The good news doesn’t stop there.

t he group also celebrated the opening of five new clubs across three states — one of which was our first in Victoria — and we’re pleased to announce that the construction of two new clubs in the australian Capital territory and Victoria will begin early this year.

t he MyFirstGym programmes and birthday parties have always been award-winning, but this year was highlighted by the What’s o n 4 Kids awards, where MyFirstGym won Best national toddler activity (2 to 3 years), Best national preschooler activity (3 to 5 years), Best national s chool ages activity (5 to 12 years), and Best Birthday party Venue (1 year and over). We share these triumphs with you, our MyFirstGym family!

t he today show australia also came to play (literally!) and celebrated the opening

MyFirstGym is, at its core, a family business for families. Many of our franchisees have children who love going to our gyms, enjoy having birthday parties on the MFG ninja Warrior course, and think of MyFirstGym as a great place to hang out with pals. parentfranchisees are elated to make this positive impact in their children’s lives, and their kids think it’s pretty cool that their families are involved with the club.

t he team would love to hear from you if you’re interested in learning more about becoming a MyFirstGym franchise owner. Join us on our mission to inspire movement amongst the next generation and show families how fun fitness can be.

impact & parties!

BK’s gYM nastics franchise introduces new programs, broadening appeal of the sport

a z K adenYa launches its Authentic Middle eastern restaurant Franchise in Australia

Established in the Middle East, The vibrant brand embraces all facets of Mideastern dining, through a variety of signature dishes cooked and served in a retro atmosphere, that owes tribute to Middle Eastern 50s advertising.

t he successful brand operates under E at Group, an innovative and forward-looking global restaurant group. a zkadenya launches its franchising model in australia after initially opening its vibrant doors amidst a global pandemic, now bolstering

12 successful outlets in eight countries in the Middle East and n orth america. DC strategy, head of franchise sales James Young comments on the new partnership.

‘DC strategy is excited to be working with this leading hospitality group which brings a new offer to the franchise space here in australia. successfully launching in Canada and driving virtual brand turnover within a unique Mideastern offer, we are seeing great franchise demand in sydney and Melbourne’

a zkadenya, founded under o mar tabbaa and Zaid abu-s oud now look to expand its master plans throughout key territories in australia. a zkadenya brings a wealth of knowledge and experience under E at Group, with the hope of attracting highcalibre, like-minded franchise partners. If you are interested in joining Azkadenya and immersing yourself in an authentic Middle Eastern experience, enquire now to find out more.

48% sMes will focus on growth in 2023, despite recession risks

Australian businesses took a hit in 2022, with the largest recorded quarterly rise to the cost-of-living index since September 2000 – but they won’t catch a break just yet. Economists predict a looming recession in the year ahead. Despite the wary forecast, however, new research reveals that half (48 per cent) of small-tomedium businesses are still looking to expand in 2023.

a new survey of an independent panel of 210 business owners and decision makers, commissioned by business loan comparison site small Business loans australia, found that whilst 48 per cent of businesses planned to expand in 2023, more than double the number australian businesses will focus on expansion in 2023 (48 per cent), than those in 2022 (22 per cent), 2020 (20 per cent), 2021 (17 per cent) and 2019 (18 per cent).

across the states and territories, the highest proportion of businesses focusing on growth are in Western australian businesses, with 88 per cent of businesses having expanded since 2019. although s outh australia held the largest number of businesses focusing on growth in 2022 (26 per cent), they are set to be overtaken by the aC t in 2023, with 60 per cent of businesses intending to focus on growth this year. t hey will be followed closely

by Queensland and n ew s outh Wales, with 52 per cent and 51 per cent of businesses focusing on growth this year, respectively.

alon Rajic, Founder and Managing Director of small Business loans australia, says: “o ur research indicates that regardless of a potential economic slowdown, sMEs will continue to be resilient against hardship. With the risks of a recession, however, businesses are best to make smart financial choices when expanding.”

The full survey results, including breakdowns across business sizes and States, can be found here: https:// smallbusinessloansaustralia.com/growth-in-recession/

Exploring the fast-casual dining encounter, Azkadenya brings to Australia an immersive Middle Eastern dining experience. The hospitality, cuisine and culture all lay at the heart of Azkadenya.

n inedots Build a dvocates

Austr AliA’s First Build AdVisory Fr ANchise poised For Gre At success

Revolutionising the new build journey and bringing the industry disrupting concept of build advocacy to market, Ninedots Build Advocates provides build advisory services to home buyers and investors alike, helping them navigate the new build process like experts.

Going from strength to strength from their start in 2013, Ninedots now have a coveted waitlist for their services and operate from a purpose built National Office in North Geelong, Victoria.

Providing innovative and comprehensive build support services across Melbourne, Ballarat and the Greater Geelong area, the Ninedots team supports clients across all aspects of residential construction and with

all dwelling types including volume builds, partial customisation and complete custom.

Specialised advice is provided for single dwellings, subdivisions and multiple townhouse/unit developments. With a strong focus on true client satisfaction, Ninedots ensures all clients experience a low stress, enjoyable and quality assured build and as a result enjoy a large volume of word of mouth referrals.

With collective experience across residential construction, design and project management, together with proven business systems and passionate leaders, Ninedots is uniquely placed to provide the right new home build support.

From meeting with new and prospective clients and conducting build discovery sessions, to identifying and developing client needs, bridging client knowledge gaps, sourcing and recommending best fit land and build options, coordinating building inspections and project managing builds on clients’ behalf, Ninedots are available at every stage of a new home build.

Having developed deep professional relationships with a wide range of builders, developers and partners, Ninedots are able to provide tailored, cost effective and streamlined build solutions to clients while providing ongoing know-how throughout the build process.

Importantly though, while well connected, Ninedots pride themselves on having no direct affiliation or formal arrangement with

any one builder, land developer, or partner, which ensures the Ninedots focus - at all times - is on individual clients’ best interests and securing their best fit build solutions independently.

Proven to be a successful and scalable business in the ever growing residential construction market, Ninedots has established an in demand reputation as a trusted and valuable provider of effective build support services. Due to demand and success to date, Ninedots has decided to expand its operations.

With support services customer focussed, hands on, and underpinned by deep local expertise and connections, Ninedots recognised the importance of representation to be located close to where their clients are looking to build. With that in mind, and to ensure that the high standard of client care and service delivery is maintained, Ninedots have franchised its operations and are now opening its business to carefully considered franchise partners Australia wide.

Afforded the backing of an established team and passionate business leaders based at the Ninedots National Office, franchise partners will benefit from comprehensive, cutting edge and custom designed systems in place that will enable them to provide extensive build support services to clients looking to build a new home or investment property, hand holding through part or all of the journey. Services currently offered through the Ninedots business model include build discovery sessions, quote reviews, contract reviews, land acquisition support, builder selection, design support, consulting, building inspections, project management and floorplan experiences.

Franchisees will build relationships with clients and partners, work hard to put together the best possible client solutions and provide friendly and reliable support to their local client base and extended network.

By providing expert, honest and independent build advice and support Ninedots take the stress out of the new build process allowing for an enjoyable, quality assured outcome.

The opportunity to join Ninedots as a new franchise partner presents a rewarding career prospect with high financial returns in a flexible and low cost working environment.

Given the strength in the Ninedots brand, success to date, market response and planned growth trajectory, for the benefit of the whole group, franchisees will be carefully considered for business suitability to ensure the right fit. This truly is an amazing opportunity for the right person to grow with a leading and innovative business that is poised for great success!

1300 993 683

Ninedots.com.au | hello@ninedots.com.au

Q+a W it H re B ecca H all

n inedots Founder and d irector

our build support in general has remained consistently strong. The business model allows us to be adaptive.

What is Ninedots’ approach to Marketing?

Our business core is based on relationships so we’ve been lucky enough to grow the business quite organically through our business structure and referral partners so to be honest formal marketing to date has been quite minimal. That being said, with the franchise launch we’re excited to be taking the next steps with marketing opportunities and bedding down what’s worked so well for us so far. We’re looking forward to growing our marketing footprint relative to growing our franchisee partners.

Where are you looking to launch new Franchises?

With the success of any great business, comes curiosity, how did it all begin?

Where we are today with the business is collective of so many things. Seeing a gap in the market for those going through the new build journey played a part while having a creative flair and industry knowledge made it possible to do something about it. I think the success of the business comes from having a genuine desire to help people and having a love for homes in general. I grew up in a commission home that my mum was lucky enough to land in a fairly wealthy area. I loved our house, it was our home, but I was always intrigued by the big homes around me. I think that really spurred my love for the industry.

What do you love most about Ninedots?

I love how the business structure allows for a win for clients, builders and us as business owners. Mutual success all round. It’s also extremely rewarding being able to improve the build process and outcomes for people given it’s such a large undertaking.

How have Ninedots overcome challenges around Covid, trade and material shortages and interest rate rises?

Like many businesses we’ve had to adapt to market challenges but for the most part it’s given us confidence in our business model. The demand for individual services fluctuates with market changes but the demand for

Overtime we aim to have a presence in all residential growth corridors and prominent knock down rebuild areas but the roll out will depend on where we find the right people.

What skills would be required to take on a Ninedots Franchise?

Successful Ninedots franchisees would need to have experience in the residential construction industry and be able to genuinely add value to a client’s new home build journey. Knowledge of the construction process and excellent rapport building and communication skills will set franchisees up for success, and we’ve found being friendly, motivated, personable and having a high regard for customer service goes a long way.

Will training be provided?

Yes, we’re really excited to be providing extensive personalised training and early stage business support to franchisees in order to develop the expertise we’re renowned for. Franchisees will receive full behind the scenes access with our ‘Ninedots Franchisee Training Program.’

If you could hand pick your next Franchisee who would it be?

I’d say it would be a good display home consultant! One that is friendly, knowledgeable and customer focussed. They might be over working weekends, wanting to be able to help clients beyond their current limited sales range and they would be self motivated and excited by the opportunity to be in business for themselves.

Franchising

W H ere are tH e eM er G in G oPP ortunities?

Changing conditions, both economically and socially, create new opportunities. Of course, changing conditions also mean some previously stable sections of the economy lose their value and even their viability.

In this article, I will examine how these changes shape our future as consumers and therefore impact on the fall and rise of new small business opportunities. And of course, small business opportunities includes franchise opportunities.

retailing and home delivery

Let’s start with perhaps the most obvious example – one that is most visible every time we go out shopping. For decades, when people needed or wanted to buy something, they went out to a shopping centre, browsed the stores and bought over the counter. But changes to this entrenched behaviour started when businesses of all kinds went online. Traditional shop windows gave way to online stores and merchandise on shelves became a digital catalogue on a website, with purchases made in a shopping cart with a credit card and the goods delivered the next day via a courier or the post. The result: retail

shops became less important and so less viable for their proprietors.

By the time the pandemic hit, this trend accelerated rapidly to the point where retail shops were becoming no longer relevant. In many cases, traditional shops were actually a financial burden, with high rental and staffing costs and very few walk-in customers. Shopping had become an online activity where customers used their laptops and smart phone to buy almost everything. Postpandemic, and things have not returned to ‘normal’ and in any shopping centre or high street, there are empty shops for lease and “Staff wanted” signs.

For retailers, including franchise chains, the shop-front model is fundamentally changing. As a result, retail franchises are very difficult to establish and make viable and established shopfront franchises are very difficult to on-sell.

So, how does this trend impact on franchising and where are the opportunities? Enough said about premises-based retailing. The opportunities lie in the emerging area of home and business delivery of purchased goods direct from warehouse to customer’s doorstep. That is, mobile delivery services that deliver parcels direct to customers.

The obvious example of this is Amazon, but we see it everywhere. Home delivery services now include everything from pre-cooked meals, to clothing, to office supplies, to firewood – yes, even firewood, delivered in wheelie bins! You name it, you can buy it online and someone, often a franchisee, will deliver it to you in a van the next day.

trades and building services

Have you tried to book a tradesman recently? Someone to do some renovations, or fix up some storm damage? Almost impossible!

So, where are all the tradies? We can put some of this labour shortage down to stalled immigration or the desire to quit the rat race and live a better life. But this does not answer the real question why trade services are so hard to find.

In my opinion, it’s simply a question of supply and demand. The ‘supply’ of tradespeople hasn’t really changed that much over the past few years, but the demand for their services and skills has skyrocketed.

There are several reasons for this. Firstly, we’ve had a surge of disaster recovery with floods, fires and massive damage to personal property and infrastructure, and tradespeople are booked solid.

Then there’s the continuing housing boom. Despite a slowing of our population growth,

there’s a huge amount of internal migration; that is, people moving around Australia. This can be seen in the sea/tree change movement throughout the pandemic. Try buying or renting a house in regional Australia – there’s often nothing available. And even in our major cities, new outer suburban housing estates continue to soak up every available tradesperson and stock of materials. Herein lies the emerging opportunity for enterprising franchise companies. Many of these trades people are working as either employees of large firms or as sub-contractors and many of them would just love to quit the boss and go out on their own. A carefully structured trades services company offering a mix of “Work for yourself” franchises combined with “We find you the work” will inevitably attract a huge number of wellqualified prospective franchisees.

And with no shortage of available customer work, it’s a win-win for all involved – the franchise company, its franchisees and the frustrated customer. Trades services is a perfect example of how changing conditions create opportunities that are ideal for franchising.

in-home care

The third example I will give is the rapidly expanding sector of caring for people in need. We’ve all seen media reports about failures by institutions, governments and service providers to meet quality care standards and even fill basic demand for in-home or facility care for people in aged care, or with other types of personal needs due to a variety of factors, such as age, disability or social disadvantage.

Without delving here into the pro’s and con’s of government action and reaction, this situation lends itself to franchising for enterprising businesses that adopt a strategy that serves the needs of all parties. Those parties being members of our communities in need of assistance and care, the staff who

provide the services and the government agencies responsible for overseeing proper service delivery and good governance.

To put the opportunity into perspective, let’s look at this as a ‘growth market’. Australia’s population is aging. In 2000, the percentage of Australians over 65 years was 12.4%. By 2030 (just 7 years away), our citizens over 65 years of age will represent 17.8% of our population. In number terms, there were 4.2 million Australians 65 years or older at 30 June 2020.

As our senior members of society age, they increasingly are in need of care, assistance and support. This comes in many forms; medical services, help with personal, social or mobility needs and simple things like inhome help with meal preparation, cleaning and even just social connection.

Government agencies are typically very bad at delivering these services – they are just not set up for this. But private enterprise usually is or can be good. Again, it’s a question of providing incentive and reward in the right place at the right time.

A service provider relying on employee labour at low rates of pay and poor working conditions is just compounding the problem. But a service provider, especially when structured as a franchised group and offering self-employment opportunities to trained and incentivised franchisees will find a ready and expanding market for high quality service in all forms of personal care. Plus, when such a business model is able to access government programs like NDIS or other seniors assistance programs, then it can easily become a viable long-term business model in which all participants are beneficiaries.

conclusion

In each of the examples I’ve elaborated in this article, the underlying theme is:

• The past is never a guide to opportunities in the future.

• Disfunction and disruption create new opportunities for those who go looking.

• Incentivisation such as giving workers something better than they can obtain as an employee always provides a pool of people willing to work hard to build something for themselves.

• Franchising is the ideal vehicle for each of these factors in a changing economy and society.

Come on franchise entrepreneurs, the door is open. It just needs you to start shaking things up. For those who see opportunity in adversity, the future can be very bright indeed! v

roger d ickeson is an experienced franchising professional and has worked in the sector as a consultant, adviser and business planner for over 30 years. Roger’s specialty is business development for small to medium enterprises and as a strategist in the franchising, licensing and capital raising fields. As a regular writer and commentator on small business and franchising topics, Roger seeks to inform, educate and challenge ideas in the increasingly complex, but exciting and rewarding world of business franchising.

“ Come on franchise entrepreneurs, the door is open. It just needs you to start shaking things up. For those who see opportunity in adversity, the future can be very bright indeed!”

5 t H in G s You M ust do i F You’re H eadin G into a F ranc H ise industrY You knoW not H in G a B out

The unique nature of the franchise model, with built in support and an established brand, means that people often use a franchise to make a major career segway or even to jump on a hot trend.

Many people have been questioning whether they still get the satisfaction and enjoyment from their work that they should and whether they are achieving a happy level of balance between work and life. It may be that making a dramatic change into a new industry is on the cards, whether you’re already a business owner or looking to go out on your own for the first time.

Going into an industry you’re not familiar with can be so exciting and energising but also a little scary. If you take cautious steps and get the support you need, it can be one of the most rewarding things you’ll ever do. I decided to make a significant career change and moved from a sales and engineering background to the owner of a Genesis Health + Fitness club. It’s been a wild ride but a very fulfilling one.

Here are five things I found very useful when making a move into unfamiliar territory:

1. check yourself: Why do you want to go into this industry?

It is important to ensure that you’re entering a new industry for the right reasons as that will give you a good base for success. Choice of industry is often

driven by potential – when you see a strong opportunity forthcoming, you want to capitalise on it. Sometimes it’s driven purely by passion, which can also be a wonderful base to work from. Just make sure it’s for the right reasons – if you’re making the move purely to run away from another industry or job, for example, it may not be sustainable and support your long-term goals. After nearly thirty years in software engineering, sales and management it was passion and belief in the wellness industry that drove me to purchase a gym franchise. The product offerings that Genesis Health + Fitness had was in sync with what I believed was needed in the market.

2. look at the risks

Analysing the business potential is usually the first thing you will do when you’re caught up in the excitement of a

new industry and business opportunity. Just make sure you look at the potential in detail, run the numbers and look at the risks too. It’s great to be optimistic but you shouldn’t ignore the risks when entering a new industry. Be prepared to survive the worst-case scenario. Give the risks the same analysis as you do the opportunities. There are certain external risks that cannot be controlled, but they can be managed.

3. surround yourself by people in the industry

Learn firsthand about the industry by listening to the views and words of wisdom from people who have spent their entire career in the industry. This is perhaps one of the major strengths of joining a good franchise network as there is a wealth of experience to tap into. You can attend networking events, conferences, volunteer at a similar business – there are plenty of opportunities to connect and learn. You might be lucky enough to also find a mentor. You can reach out directly to other franchisees and ask them any burning questions you may have. The benefit of coming into a new industry is that you bring a fresh and different perspective. Be open-minded, ask lots of questions, be a good listener and question everything.

https://www.linkedin.com/in/sudesh-mudaliar-378b5a19/ https://www.genesisfitness.com.au/franchise-opportunities

4. know your strengths and build your team accordingly

With a long career in people management and sales, I knew I had those associated skills to offer to the business, but I didn’t have every skill needed to run the gym the best way it could be run. This is one of the reasons I chose to go down the franchise route – I was passionate about health and wellness, but I knew an established brand like Genesis had systems and appropriate procedures and KPIs in place that I could leverage off immediately. I had to build a team to compliment my own weaknesses. I knew having the right people in my team was critical for success. When you have the right people in the team, they will build a great business. Reward performance, treat your people like you want to be treated and give them autonomy with checks and balances in place.

5. trust your gut

Ultimately, that’s what got you to this point in the first place – that feeling in your gut, that little voice inside your head. Believe in your instinct. Quantify your instinct with a plan with constant check-ins to validate that gut feeling. Take on advice and listen to industry veterans but at the end of the day, make your own choice. Just because an industry does something a certain way and has been doing it that way for many years, it doesn’t mean you can’t challenge that if it feels right. Some of the biggest changes in history have happened because someone was prepared to challenge what was considered normal. Hold on to your passion and you can truly make your mark, even in an unfamiliar industry. v

sudesh Mudaliar is the owner of the Genesis Fitness + Health franchises at Dandenong and Caulfield in Victoria, purchasing the sites in late 2021. He attained an engineering degree early in his career and worked with the same Technical Engineering business for over 27 years before travelling the globe as an international B2B sales professional for the past 15 years. He decided to make the change to the fitness industry as he is very passionate about wellness and sees huge growth potential for the wellness industry post-covid.

Q+a with ro M an B radY

Air Locker Training was founded in 2019, a first to market health and fitness facility, providing group and individualised training in a simulated altitude training (SAT) environment.

Combining science with application, Air Locker Training brings a point of difference to a burgeoning industry that encapsulates the benefits of a healthy, active lifestyle. Our innovative and technology driven experience is designed to optimise individual performance and enhance results. A training style that was once exclusively reserved for athletes is now available to the masses.

Describe your organisation – how long has it been in operation? when did you start franchising? how many franchisees do you currently have?

We began franchising in 2021 and currently have 16 locations open, with a further 50 franchise agreements executed and opening in the near future.

What is your main product/ service?

Our main service is simulated, highaltitude group training. Our dynamic and

carefully curated programs ensure variety and structure. Our workouts are delivered through visual demonstrations on our TV system, to allow members to understand what the exercise is, and to ensure proper form is practised.

In 2023 we plan to expand further into the Allied Health sector, providing exercise physiology and rehabilitation on an individual basis in altitude.

The proven scientific principles and technology used in simulated altitude training surpass workouts conducted at sea level. Studies around Hypoxic Training (altitude training) have shown multiple benefits, including; burning up to 30% more calories & 300% EPOC (excess post-exercise oxygen consumption) leading to enhanced weight loss, increased oxygen delivery to tissues, muscles and brain, plus decreased average heart rate, resting heart rate and blood pressure, and more. Air Locker Training optimises your efforts and enhances results, allowing for shorter workouts and better results, in less time.

What type of person would ‘fit’ your franchisee profile?

Air Locker Training Franchise is suitable for a variety of individuals, and provides a unique opportunity to deliver an exclusive, industry first. Our optimised franchise model

provides multiple revenue streams, and allows partners to scale their business effectively. Like our training, our franchise program is suitable for all, but specifically for fitness professionals, business enthusiasts, investors, family ventures, and for those seeking a career change. Owning an Air Locker Training allows you to give back to the community and positively impact people’s lives.

Where are your current locations/ territories? Where are locations/ territories available?

We currently have locations across Australia, in Queensland, Victoria and New South Wales, with locations soon to open in SA and WA. In 2023 we will also be opening in London and California, with further expansion plans into New Zealand and Asia.

Why is there a need for this product/service? Why are you different to your competition?

Once only available to athletes, it is now available for the masses. Air Locker Training uses altitude training to optimise your efforts and enhance your results, allowing for shorter workouts, get better results in less time. Our low impact training model is suitable for anyone. We are currently developing our offering to provide more allied health services for those on the path to recovery, and specific training sessions for seniors.

There are over 50 years of research and proof that demonstrates altitude training as a contributor to:

E NHANCED WEIGHT LOSS

• Studies around Hypoxic Training (altitude training) has shown to burn up to 30% more calories & 300% EPOC leading to enhanced weight loss.

E NHANCED H YPOTROPHY & MUSCLE GAIN

• Resistance Training in Hypoxia (RTH) studies have shown to significantly increase muscular hypertrophy and strength.

I NCREASED C APILLARIZATION

• Research indicates that hypoxic training can increase oxygen delivery to tissues, muscles, brain.

E NHANCED PRODUCTION & REJUVENATION OF MITOCHONDRIA

• Research has proven that consistent exposure to low oxygen environments can increase the production of mitochondria in the body leading to the more efficient use of oxygen in our body and higher energy levels.

DECREASED AVERAGE HEART RATE , RESTING HEART RATE & BLOOD PRESSURE

• Studies show that when exposed to a hypoxic environment consistently, important health markers have shown to stabilized and improve.

E NHANCED MUSCLE REPAIR , WOUND HEALING & INJURY RECOVERY

• Clinical studies indicate a faster rate of recovery when exposed to a reduced oxygen environment.

How do you look after your franchisees? e.g. what support/ training/back up do you offer?

We provide in depth training, support, induction and onboarding for any new franchisee. Ongoing support, revenue generating challenges and expert teams at HQ and also provided.

Plans for new systems/concepts in 2023

In 2023, we partnered with OxiWear to deliver a first-of-its kind wearable oximeter device that measures oxygen levels in the blood. The device will be worn during training and provides haptic vibration on the user’s ear at user-set thresholds. The collaboration with OxiWear will help to provide safer training experiences and improved performance outcomes for our members.

We’re also delivering a brand new app for both coaches and members to easily book classes, services, deliver schedules and provide best in class education and support.

Where do you see the Franchise in the next five years?

In the next 5 years, I see Air Locker Training with over 600 locations globally, continuing

to transform people’s lives and deliver the best technology and experiences.

What is your advice for those exploring franchise opportunities?

My first piece of advice to those who are exploring franchise opportunities, is to try the product or service. If it’s not in your local area, spend plenty of time with the owners to truly understand the why. It’s important to understand the point of difference and conduct plenty of research so you fully understand the financials and the opportunity.

I also think it’s a great idea to be an early adopter in new technology and services, and would encourage anyone serious in investing to consider this. Finally, be connected to the brand, if you are passionate and determined you will feel fulfilled.

How do you motivate your franchisees?

At ALT we motivate our franchisees by providing in depth support and guidance from the get go. Our extensive support pathway allows our partners to gain the knowledge & skills to excel in the industry from site selection to financial efficiency. We are here to educate you on the path to success, both professionally and personally.

Our investment costs are typically lower than other wellness franchises, and our innovative business model provides multiple auto-renewing revenue streams to allow our partners to scale their business effectively through our Franchisee Success Pathway. In addition, intangible factors provide huge motivation, knowing the benefits we are providing to the community and allied health programs. Witnessing your business change lives is truly amazing.

airlockertraining.com/own-an-air-locker

e Q uit Y s H are Franc H ise M odels

robert toth is Special Counsel Sanicki Lawyers, with over 35 years’ experience in Franchise, Licensing and Distribution law acting for both local and International franchisors, franchisees and master franchisees and with expertise in dispute resolution. Robert is an Accredited Commercial Law and Franchise Specialist, a member of the Franchise Council of Australia (FCA) and the International Franchise Lawyers Association (IFLA) and regularly writes for franchise and corporate journals online. contact robert@sanickilawyers.com.au or even call him on mobile 0412 67 37 57

Franchising has been operating in one form or another for the past 40 years in Australia and became a regulated sector under the Franchise Regulations which established the Franchising Code of Conduct in 1998.

Moving some years on, the world has changed so have franchisees expectations and the businesses sectors, which are suitable to licensing and franchising.

Franchising is no longer known for the fast food and hospitality sector it is a business model that suits many Business to Business and home service and support sectors and professional sectors.

We still see the same old franchise models being offered by franchisors, consultants, and lawyers despite these significant changes.

The basic premise of franchising for a franchisor is that a successful business owner with systems and branding in place can be replicated by the business owner (franchisor) granting individuals and small business owners a license to operate under their brand and system.

It enables quicker business and market expansion whether it is with more outlets in a state or territory interstate or overseas as opposed to the slow organic growth of a business hiring employees and managers to run their business.

For franchisees it is the opportunity to run your own business with the support, systems and marketing developed by the franchisor. Many franchises came under fire from a number of Parliamentary Inquiries the latest being the “Fairness in Franchising” inquiry in 2019/20 which resulted in more regulation of the franchise sector with a view to protecting franchisees.

The changes included issues such as greater disclosure of rebates, franchisee termination rights, disclosure about online sales and greater penalties for franchisors who fail to comply.

What’s wrong with existing franchise models?

The Government report released in 2020, identified a huge array of issues in the sector such as:

• misuse of marketing fund contributions paid by franchisees to their franchisor;

• a failure to provide any disclosure or proper disclosure required under the Code;

• a failure to disclose rebates and incentives franchisors receive from landlords or suppliers;

• a failure to act in good faith in dealing with disputes;

• misleading and deceptive conduct and false representations or promises as to expected revenues to entice franchises to sign up; and

• disputes about end of term arrangements and non-compete provisions.

In some cases, it was the franchisor or their support people bullying franchisees and engaging in simply bad behavior.

the most common complaints we see from disgruntled franchisees

We act for franchisors, master franchisors and franchisees and are regularly involved in dispute resolution and mediations in commercial and franchise disputes acting for both sides.

The franchisee is not always right of course and can often be the cause or contribute to the dispute, by not following the system or by their own conduct however, the main complaints we receive from franchisees of their franchisors are:

• the franchisor and their staff show no respect to the franchisee;

• the franchisor is a ‘no show’ franchisorwe never see them – they appear to have no interest in us unless we do something

wrong, and they do not provide any real support;

• the franchisor forces stock on us when we cannot sell what we have; and

• the franchisor in addition to the royalties and marketing levies are also making a margin on products or services leading to a feeling of being “gouged” for fees while the franchisee cannot even draw an average salary for their effort, let alone get a return on their investment.

responsible franchising

Responsible franchising is a term we use with our franchisors and new franchisors which includes not only ensuring compliance with the Franchise Code but in addition to this committing to the following:

• Being a force for good and ensuring everyone in the organization has the same objective.

• Ensuring the financial model works for the franchisee.

• Actively supporting and showing interest in the success or otherwise of their franchisee

• Accepting responsibility in part if the franchisee is not performing as expected.

We recommend that franchisors do their financial and cash flow projections not only for themselves but also from the perspective of the franchisee to ensure after all the fees are paid the franchisee can draw a salary and get a return on their investment.

A happy and productive franchise system is one where the franchisee is making money and getting rewarded for their effort!

What do franchisees expect?

Franchisees have greater expectations than in the past and this is more so post Covid.

Franchisees do expect a franchisor to:

• have a proper online CRM system;

• provide proper and meaningful training and support;

• offer products and services at competitive rates using the group purchasing power;

• share in any online sales revenue that may be lost by a retail store including sharing any rebates and incentives received by the franchisor;

• expect their franchisors to show interest in their well-being, personally operationally and financially; and

• be interested in their financial performance and provide support and assistance with marketing.

how can this be done?

Franchisors and their consultants need to “think outside the square”.

As a fan of Edward De Bono’s lateral thinking concepts (vale poor Edward he died in 2020) we need to develop and offer a fairer, more attractive franchise model which provides a greater sharing of risk and a more equitable relationship.

Why do we need to change as a franchise sector?

• To avoid further Government intervention and regulation.

• To assist franchisees and help fund them into a franchise, as banks are tighter on lending criteria.

• To make the entry into a franchise more affordable.

For Franchisors the reality is often the right franchisee is the one that does not have the capital or funds to take up a franchise, while the franchisee who has the funds may be the wrong fit!

The trend is that over the past three years the upfront license or franchise fees has been reduced by many franchisees to make it more attractive and due to funding issues.

Despite this we still see some overseas

franchisors setting unrealistic up front franchise fees and wondering why they have no interest from prospective franchisees. The financial model must also be realistic and ensure the franchisee can take a salary for their effort and hopefully get a ROI.

change is great!

James Baldwin (an African American writer –1924-1987) said “not everything that is faced can be changed, but nothing can be changed until it is faced”.

So, we cannot expect to meet the challenges that confront business today using yesterday’s mindset and models and expect to be at the forefront of business tomorrow. I should copyright that!

“branchising” an equity share model - a new path

Branchising was a term coined by author David. D. Seltz in a text entitled “Branchising – Proven Techniques for Rapid Company Expansion and Market Dominance” first published in approximately 1960. He was way ahead of his time.

The term describes “business franchising” referring to the conversion of an existing company owned outlet to a franchise or licensed unit.

It has now moved on to describe a model where the franchisor establishes a new outlet in partnership with their franchisee in which they each hold equity, a shared equity model. The franchisor may sell its existing company owned outlet or a part interest in it, to recoup capital for further growth while retaining some degree of control and profit from the franchised unit.

A Branchise, is a franchise under Franchise Code.

What’s the difference between the traditional franchise model and a branchise model

The traditional franchise model is a vertical relationship where the franchisee is under the control and power of the franchisor. Calling your franchisee, a “franchise partner” does not change the fact that the franchisor

“ We recommend that franchisors do their financial and cash flow projections not only for themselves but also from the perspective of the franchisee to ensure after all the fees are paid the franchisee can draw a salary and get a return on their investment.

has that control and power imbalance and that is what creates the disharmony down the track.

The traditional franchise model has:

• onerous obligations on the franchisee;

• little if any real obligations on the franchisor;

• all power and control vests in the franchisor;

• good will, remains vested in the franchisor;

• royalties are generally payable on gross revenue (not profit);

• there is no sharing of risk or profit;

• the default provisions are severe with threat of termination;

• all capital costs are funded by the franchisee;

• additional fees and charges eat into the franchisee’s return;

• restraints on the franchisee at the end of term.

benefits of the branchise model

The Branchise model is a horizontal relationship representing a more equitable relationship whereby the franchisor and franchisee are in business together working for mutual benefit.

Each party has equity in the enterprise and therefore a vested interest in ensuring its success.

At the end, if the business is sold the franchisee will receive (based on their equity) their share of good will and along the way, their share of profit.

This model addresses many of the negative issues of the traditional franchise model including the funding issues that franchisees face in trying to borrow money to buy into a franchise as banks will no longer lend on a franchisee’s equity in their home to fund entry into a franchise.

In a Branchise, each party contributes their share of the up-front capital cost to establish the business. For example, if the overall startup cost is $500,000 and the franchisor has a 51% equity stake and franchisee 49% equity, the franchisor will contribute $255,000 towards the cost and the franchisee pays $245,000.

The franchisee runs the business with the support of the franchisor who is likely to be more attentive, as they have equity in the business while the franchisor relies on the energy and enthusiasm of the franchisee who has real “skin” in the game.

It is also less likely the franchisor will charge unnecessary or undisclosed fees to the franchisee entity as that will impact on the franchisors profit.

The franchisee also has more direct access to the franchisor’s financial management and support and decisions are made with the knowledge that they both have skin in the game.

Even where it is an existing franchise business bringing in an equity franchisee requires full disclosure under the Franchise Code.

Where it is an existing business of the franchisor being converted to a franchise, the franchisee can buy into the business which allows the franchisor to access capital for the value of the fit-out, stock, equipment and

good will (if any) which can be in lieu of the franchise fee.

risks in a branchise model

As with any relationship, there is risk and it’s not all cigars and fine Japanese single malt whisky!

There is an added layer of complexity in that the parties become shareholders as well as in a franchise relationship.

This requires a carefully drafted shareholder or partnership agreement that governs the rights and responsibilities, exit rights, rights of first refusal and drag along and tag along rights that are generally included in any shareholder agreement.

In addition shareholders have minority oppression rights under the Corporations Act which may be used by a franchisee if there is a dispute.

Establishing an equity share model requires expert advice, experience and attention to detail.

It is not the right model for everyone, and it is not a magical solution. But it is becoming more popular and seen to be a more equitable model that addresses a number of the issues that caused dispute with the traditional franchise models.

Whether establishing a branchise model or a franchisee being offered an equity share model it is important to seek specialist legal and financial advice to understand your rights and obligations as there are many tricks and traps that an experienced franchise lawyer will be able to advise on. v

seal your future with a Deckseal franchise

START WORKING FOR YOURSELF WITH A DECKSEAL FRANCHISE

Low startup cost, mobile business, and a proven established model – it’s the perfect opportunity.

Join the largest deck and timber restoration and preservation specialists in Australia. We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and service Residential and Commercial properties.

With common benefits including instant brand recognition in an established market, set supplier contracts and a support network of your franchisor and fellow franchisees, buying into an already established business model is a tempting proposition for many!

A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. Not only does a timber outdoor area extend existing living space, it adds value to a property – more so when maintained to its full potential. With a continual flow of enquiries, repeat business and an overwhelming demand for our services, we just cannot keep up. DeckSeal currently has territories available in NSW, QLD, WA, SA, and TAS.

The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people are entertaining at home and utilizing their outdoor spaces.

Our franchisees love what they do. The satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing!

DeckSeal offers everyday people the perfect opportunity to capitalize on their existing skills or quickly build a new set without the burden of learning a new trade.

Our Franchisees are invoicing between $10k-$15k per month (sole operator) and $15k-$30k+ per month (with 1 or 2 staff). These figures can vary depending on location, work ethic, staff, hours per week, etc.

If you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you!

For more information or to register you interest, please call 1800 332 525 or email admin@deckseal.com.au

WHAT’S ON OFFER:

• Your own Exclusive, large territory

• Hands on Training, onsite with DeckSeal Master Franchise (4weeks)

• Training in Quoting and Sales

• Training in Software - Xero, Trak Software, Op Central and G-Suite

• Uniform

• DeckSeal Supplier Pricing

• Marketing Material and Stationery

• Operation and Technical Manuals

• Sales and Brand Marketing and Advertising

s eize t H e M o M ent –ex Perts vie Ws For 2023

Over the past three years we have seen some massive changes in the franchise sector. COVID of course has meant many franchise groups like other business have had to rethink what their customers and staff want and change, streamline and tighten business accordingly.

Mobile businesses, online service, food trucks, takeaway food, have emerged as being growth areas and business management practices have had to change to embrace digital business and remote work.

The thing is – it’s been tough and every one of us has faced some remarkable challenges and had to change our business to make it successful through a very tricky time.

We are all hoping that 2023, the other side of COVID, will take us back to normal. But apparently normal isn’t that clear. So, I asked some of the extraordinary business and franchise experts I work with to give me their comments on two questions.

• What are the biggest questions you are hearing from people in business and franchise circles right now, and

• What are people predicting for the year or two ahead?

Unsurprisingly, there is a common thread giving us some clarity. Here is what they told me.

I start with Singapore-based Paul Dunn, Business for Good Master, TEDx Speaker and co-founder of B1G1 and Results Corporation because he lays the foundation…

“ We just don’t know what to do right now.” That’s the most common thing I’m hearing at this time.

And it comes from never-before-seen levels of uncertainty amongst business owners. And that’s not surprising at all — I cannot remember a year in business like 2022. Here we were supposedly coming out of the most un-settling 2 years we’ve ever experienced in business. The problem is though, our ‘systems’ are still unsure.

Put that another way … from a ‘mindset’ point of view we’ve been rocked — yes, we made it through but what the heck should we do now. In a sense, we haven’t ‘come out’ of these past few years at all.

And we can make all sorts of predictions on external circumstances for the next 2 years. But the most powerful one for me is an INTERNAL one — those with Clarity and Focus will get Momentum. Those that don’t, won’t. And momentum rarely if ever comes from battening down the hatches.”

Jeremy and Deb Harris from Grow CFO working with clever business financials tell me …

“The general feeling in the business community is caution - uncertainty with inflation, interest rates, media talk of recession, and labour shortages.”

“However, for those who study patterns of history, the prediction is that the next 2-3 years will be a massive bull run before a significant crash - now is the time to build on solid foundations and look for opportunities especially in mergers and acquisitions

Many of our communities and customers are working out the most effective way to scale. For those who have spent the last 2 years

Paul Dunn

Jeremy & Deb Harris

www.franchisesimply.com.au

ensuring they have tight systems and processes, the franchising space presents an opportunity to expand their brand in their market. They are looking for financiers who can see the opportunities and the ability to convince a financier that your business is worth the risk is best supported by solid financials showing good profitability and strong revenue streams as well as a growing presence in their market.

With the changes brought about in the pandemic years, ecommerce is still strong although it has slowed. For businesses considering franchising, an ecommerce presence provides additional revenue streams from location based and service businesses.

Artificial intelligence and machine learning has also been changing the landscape of business opportunities.

Employees have been seeking remote and hybrid work environments and many have considered opportunities for being their own boss. Businesses who are leading their niche through strong relationships with their community are growing in strength. Customers are choosing products and services that create impact and are sustainable and improving customer experience will also form a large part of this trend.

Businesses which can secure their supply chain are best poised to take advantage of the inability of their competitors to do the same.”

ensure they protect their business and assets and get paid.

They are thinking very carefully about who they do work for (ditching some riskier clients) and making sure they have tighter payment practices implemented, such as getting binding contracts in place and requesting deposits and frequent payments. We are kept extremely busy preparing terms and conditions for our tradies for example.”

“In the next year or two, your potential customers will become increasingly careful in how they spend their money” predicts Les Hannaway, business connection expert from Brilliant Branding.

sunny times after the Covid storm, and now as the interest rates are taking effect, business is becoming a bit cautious again.

We are happy to say there are still new franchisors coming into the market, but they want to take a slower, testing approach to rolling out their long-term plans.

I believe most business people see a bit of caution ahead as they wait and see the effects of higher interest rates on demand, and the willingness of potential franchisees to come into their operations.

Whilst we are not pessimistic, I believe the next year or two will be competitive in the franchise industry for gaining franchisees as they will have many opportunities to consider.

Long term, our views are that franchising is strong and healthy, and is still the best business model for small business, as it does reduce the risk of failure compared to going out on your own.”

So, the consensus is…

“The more specifically relevant your franchise brand and messaging can speak to meeting real or perceived needs, the greater opportunities you will have to succeed in increasing your market growth. No brand is timeless for everyone.

Remember there are always opportunities to grow and adapt in any economic climate. Specifically defining your customer avatar (and who isn’t!), to building a distinctive brand story, then clearly communicating how you are the best solution to their problem’s will be more important than ever to win and hold customers.”

The next couple of years will be tricky but associated with that will be significant opportunity provided:

• You have clarity and focus on what your business does, for whom and how it does it to give you the momentum to build your business through what is an uncertain time

• You have the flexibility to change as business conditions shift

• Your business house is tightly streamlined and in order

Helen Kay, Business Lawyer CEO of Rise Legal explains…

“Business owners are thinking more proactively (thank goodness!) about putting themselves in the best possible position to

Peter Buckingham, industry leader in geo-modelling and network planning from Spectrum Analysis has his eye on global business data and says…

“In my view we are heading for tighter times, and this seems to be reflected in a slowing of the economy, both the franchise economy and business in general. I felt 2022 was the

Certainly, this is what I have experienced through the last 3 recessions I have been through in Australia - difficult business conditions all bring immense opportunity.

If you follow me you’ll know that coming out of my 7th major economic shakeup I see the pattern repeating and echo the comments above, especially Paul Dunn’s …” those with Clarity and Focus will get Momentum .”

As Roman poet Horace wrote, “Carpe diem”

seize the moment! v

Brian Keen Brian Keen has been involved in the franchise industry for more than 30 years and, today, is the Founder of Franchise Simply, Systems2Grow and Microloan Foundation Australia. His on-the-ground business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply, helping today’s SMEs grow their business by franchising.

Helen Kay

Les & Liz Hannaway

Peter Buckingham

Your oW n Mo B ile Pool sH o P

a re You lookin G For a c H an G e and Want to Work closer to H o M e?

Appealing to people from all career backgrounds, now is a great time to join the Jim’s Pool Care team. We have a wide customer base and help Pool owners, Builders, Hotels and Body Corporates that need to have their pools maintained and equipment upgraded and repaired.

Jim’s Pool Care are providing a genuine mobile labour and retail opportunity to service this growing and lucrative residential and commercial market.

From cleaning, regular maintenance, heating and inspections through to pool pumps, lighting, pool blankets and robotic cleaners, Jim’s Pool Care is a true Mobile Pool Shop and have Australia’s pools covered. Multiple streams of income are available from your own Jim’s Mobile Pool Shop which is an important consideration when getting into business.

first steps – learning more about becoming a franchisee

The recruitment and application process starts with an initial meeting, usually over a coffee. Once further information is requested or an application received, potential franchisees are then offered a day on the road with an experienced franchisee.

Usually, new Franchisee’s will choose a location close to home to help reduce travel times and maximise chargeable hours. It also means that they can pop home if needed or help with family commitments if they arise. We asked one of Jim’s Pool Care’s Franchisees, Josh Morgan, what he liked about owning a Jim’s Pool Care Franchise: “I like working outdoors, running my own small business, running my own time schedule, the work life balance, the list goes on…”

exceptional training

In-house training starts with three days at the Jim’s Group Training Centre in Melbourne. All franchisees, from around the country will fly to Melbourne to meet Jim Penman and to learn more about the Jim’s system. The franchisees then go back and complete an on-the-road and face-to-face pool training program over several weeks which gives them the practical knowledge.

ongoing business support & Meetings

This is important and Jim’s has a strong support network among the Franchisees in the Jim’s Pool Care division. A Regional Franchisor is always on stand-by for their Franchisees, they arrange meetings, are ready to offer advice and assistance when needed plus they have access to all our amazing supplier contacts.

Jason Pollack from the Central Coast recently said about his Franchisee team: “…they come

together to assist each other without any demands or requests in return. They are truly an example of what a successful team is and it’s an absolute pleasure to support them and be part of their journey…”

how much does it cost?

Jim’s Pool Care franchises are now for sale in selected locations across Australia. The price for a new site starts at $75,000 and includes a complete startup package. Jim’s is committed to new franchisees and their success by offering a Pay for Work Guarantee of $1500 (incl. GST) per week. This means if you follow all the systems, and do not meet the weekly guarantee at the end of the month, you can be topped up the difference. We also have established resales available from time to time.

Another exciting point of difference is a flat monthly franchise fee, which is not percentage based. This means the harder you work; the more money you make. The best way to learn more about the income potential and fees is to reach out for a chat.

A Jim’s Pool Care franchise is a mobile retail business with huge opportunities. This system provides you with the opportunity to work outside, to work your own hours, to be your own boss and to build your business without limit.

If you too would like to take control of your future, contact Jim’s Pool Care now on: 131 546

su Per G uarantee o B liGations For e MPloYers

We understand that as employers you play a vital role in Australia’s tax and superannuation system, and that paying super is a very important responsibility.

Super guarantee (SG) is paid on behalf of your eligible employees and some contractors to support their retirement savings. The minimum amount of SG you must pay is currently 10.5% of an employee’s ordinary time earnings, increasing to 11% from 1 July 2023.

No matter what stage of the hiring journey you’re in, we’re here to help you get your SG obligations right.

When you first hire an employee

There’s a lot to check off the list when hiring a new employee. When it comes to SG, the important thing that you need to do is offer your employee a choice of super fund using a standard super choice form, or an equivalent document with the same information.

If your employee has chosen a super fund, you can pay SG to their chosen fund. If your employee doesn’t provide you with

their chosen fund, you need to request your employee’s stapled super fund (don’t worry, I explain what that is next) details from the ATO.

What is a stapled super fund?

A stapled super fund is just an existing super account which is linked, or ‘stapled’, to an individual employee so that it follows them as they change jobs.

It is really important to do these steps. If you don’t meet your choice of super fund obligations, additional penalties may apply.

paying personal super contributions

If you operate your business as a sole trader or partnership, you are not an employee of the business, and the SG rules don’t apply to you. However, like any self-employed person, you can make personal contributions to a super fund for yourself as a way of saving for your retirement.

The good news is most self-employed people can claim a deduction for super contributions they make until 75 years old. When considering contributing to your super, keep in mind that contributions you make may be subject to extra tax if they exceed the contribution limit for that year.

If your business operates as a company or a trust, you are likely to be a director and an employee. In this case, the SG rules apply to you in the same way as they apply to other employees.

dates are important

SG payments for your eligible employees and certain contractors must be made and received by complying super funds or retirement savings accounts on or before the SG quarterly due dates.

These dates are 28 days after the end of each SG quarter - 28 January, 28 April, 28 July and 28 October, so add them to your calendar. If you are using a clearing house to send payments on your behalf, make sure you allow extra time for their processing, to ensure that your SG contributions reach the super fund on or before the due date.

It is important to make these payments on time and in full, because if you don’t, then you must lodge a SG charge (SGC) statement and pay the SGC to the ATO. SGC is more than the super you would have otherwise paid to the employee’s fund, because it includes interest and other fees. You also won’t be able claim a tax deduction for the SGC amount.

What if you need help?

We know mistakes can happen, and we’re

here to support you to get it right. If you are late or make a mistake, make sure you lodge an SGC statement as soon as possible. You must do this even if you can’t afford to pay all of the SGC owed, and we can help you to establish a payment arrangement.

If you need to lodge an SGC statement, make sure to lodge it on time. If you lodge it late or fail to provide a statement or information when requested during an audit, you’ll also be liable for an additional Part 7 penalty which can be up to 200% of the SGC.

You can always contact us to discuss your circumstances and payment options.

further information

We have a range of help and support tools available on the ATO’s website. For more information, refer to:

• ato.gov.au/superforemployers

• ato.gov.au/sget

• ato.gov.au/sgcalculator

• ato.gov.au/SuperRate

• ato.gov.au/contributioncaps

Peta lonergan is acting Assistant Commissioner for Superannuation and Employer obligations in the ATO. An experienced tax professional with over 20 years’ experience, Peta started out as a tax accountant before joining the ATO and received her CPA in 2002. Peta has extensive experience across a number of diverse roles in the ATO. Starting out as a frontline business auditor and tax technical specialist, she then progressed onto strategic programs. Peta has a passion for identifying opportunities to challenge the status quo and create innovative team environments.

oW lG ood For sick kids

NightOwl customers have turned small change into a large difference for sick and injured kids – raising $36,826 for the Children’s Hospital Foundation as part of their inaugural OwlGood fundraising campaign.

Swooping across NightOwl’s 80 stores in Queensland, New South Wales and Western Australia, the funds raised from this first of its kind partnership will help the Children’s Hospital Foundation (CHF) support kids like six year-old Patrick Fleming, who was born with multiple joint deformities.

Since he was six months old, Patrick has travelled to Brisbane every three months for torso plaster castings and surgical procedures, with his family temporarily relocating to Brisbane from their home in the Northern Territory in January 2021 to enable Patrick to undergo further spinal procedures.

Being so far from home for such significant periods of time presented a plethora of challenges, however the family, who now reside on the Sunshine Coast, leant on the Children’s Hospital Foundation for support.

NightOwl Convenience National Marketing Manager, Glenys Tristram thanks NightOwl’s community for digging deep for sick kids like Patrick and the Children’s Hospital Foundation across the inaugural fundraising campaign.

“We need to highlight the stores that put in the extra effort to bring about this incredible result.” NightOwl Belgian Gardens in Townsville was our top store for donations. What is particularly

interesting about that is they were going through a major renovation at the time. The store was essentially a construction zone for weeks, yet due to the dedication of the team at this special convenience and petrol site, they alone raised over $6,000. When it comes to championing a cause like this, it is important to ask all customers if they would like to donate, and this store most definitely asked everyone.”

“The learning from this was that there is no predicting which stores would do very well asking customers to donate, and which wouldn’t. Stores that I would previously say from experience of customer engagement with competitions wouldn’t do too well, indeed surprised us, and geography didn’t appear to be a factor either. Within the top

ten stores for donations we have stores from Townsville, Bundaberg, Brisbane and all the way over in Western Australia.”

“As an organisation, we are extremely passionate about supporting and adding value to the communities we live in and serve,” Ms Tristram said. “We are so thankful to each

“ We are thrilled to receive this generous donation from the NightOwl community and know the funds will make a huge difference for sick kids like Patrick both today and into the future.”

and every customer who donated across the last few months and allowed us to live up to this value – we look forward to continuing to build the legacy of OwlGood well into the future.”

From concept to completion, I must say a huge ‘thank you’ to the team at the Children’s Hospital Foundation. They were there every time we had questions, and they were able to provide content and details that made sharing this new initiative with our network of stores, a fun and connecting experience. Change on this scale can be difficult and as a business wanting to bring ourselves into alignment with the expectations of customers today, this extra assistance was very helpful.

The partnership came about, as many things do, from my own network. The current Head of Philanthropy at the CHF is a personal friend of mine. Nadine Moore and I met while we were both completing our Masters of Business (Marketing) at QUT during 2018. She has the same drive to excel in her pursuits as I do in mine, and when group work was required, we enjoyed the challenge of them most when working together. So naturally, when NightOwl was ready to begin a program centred around doing good for our community, she was the first person I called. She introduced me to Leigh Bartlett who is the Head of Partnerships and his enthusiasm for a connection with our brand was so overwhelmingly positive that there was no question of the partnership not being a perfect fit.

NightOwl Convenience is a joyful, youthful brand with values such as bring the fun, respect for all, and community-minded. Leigh and I both saw the perfect partnership fit as the Foundation holds the same values and certainly, bringing the fun to sick and injured children, is what the Foundation was built to do.

Children’s Hospital Foundation CEO, Lyndsey Rice said the funds raised by NightOwl will help the not-for-profit continue to change the lives of sick kids in hospital.

“Each breakthrough in research, investment into new equipment or day brightened by

“ We are so thankful to each and every customer who donated across the last few months and allowed us to live up to this value – we look forward to continuing to build the legacy of OwlGood well into the future.”

our patient and family support team – that is because of the support of our partners like NightOwl who allow us to continue to help sick and injured kids get better,” Ms Rice said.

“We are thrilled to receive this generous donation from the NightOwl community and know the funds will make a huge difference for sick kids like Patrick both today and into the future.”

NightOwl’s partnership with the Children’s Hospital Foundation was a first for the retail chain, and will help the Foundation support sick and injured kids through funding life-saving medical research, investing in vital new equipment and providing support and entertainment for children and their families.

For more information on OwlGood, head to www.nightowl.com.au/owlgood or #NightOwlConveinence #OwlGood on social media.

universal Fitness Group is a high-end health & Wellness provider, with a five-star offering, the product provides exceptional facilities which promotes our services for all levels of fitness in a clean & safe environment that creates the second home for our members & guests it is a professional premium wellness and fitness training centre, incorporating the latest trends in today’s industry all under one roof.

Membership offers

We offer multiple tiers of membership to attract and target the wider community and demography from the body builder, go-at-italone customer, athletes, corporates all the way to the mind body wellness customer. The idea is to combine power and strength training, calisthenics, functional and group classes, holistic wellness, recovery, personal training, and performance training. Incorporating an advanced digital connectivity experience, with tracking and enhancement capabilities.

Universal Fitness Group offers franchise owners multiple revenue opportunity streams, latest fitness product trends as well as a unique premium offering that leads the Australian market with member experience.

We can customise to plan

Choose your level of involvement across our category portfolio from our wellbeing concept right through to our premium deluxe models.

Universal Fitness Group will be the first and only premium franchise health & wellbeing product now available to the public, looking to expand in selected territories across Australia and into South-East Asia.

For further information and to view our 12 Step Model in becoming a franchisee, scan the QR code, fill in your information and we will get in touch.

Universal by name, local by results.

F ranc H isin G in relation to ne W zealand

stewart germann founded Stewart Germann Law Office (SGL) in 1993 as a boutique law firm at Auckland, New Zealand, specialising in franchising, licensing and business law.

Stewart has over 40 years’ experience in franchising law and acts for franchisors in New Zealand, Australia, USA and the UK. SGL also act for franchisees and provides legal advice. Stewart has spoken at franchising conferences in New Zealand, Australia, Italy, South Korea and USA and he was on the Board of the Supplier Forum of the International Franchise Association (“IFA”) for 6 years until March 2007. email: stewart@germann.co.nz | Web: www.germann.co.nz

New Zealand is an exciting and fast developing market in relation to franchising. Considering that the population of New Zealand is about 5.12 million and there are over 590 systems, there is one system for every 8,690 people which is very high in my opinion.

Why? The answer is because New Zealanders love brands and businesses which succeed and franchising offers people a chance to leave the security of employment and purchase a franchised business which should succeed provided the system is followed.

egal position

There are no franchising specific laws in New Zealand. However, there are existing laws which protect franchisees and probably the three main laws are the Fair Trading 1986, the Commerce Act 1986 and the Contract and Commercial Law Act 2017. Those Acts focus in particular on misrepresentations and restrictive trade practices which include anti-competitive behaviour.

The Commerce (Cartels and Other Matters) Amendment Act 2017 became law in New Zealand in August 2017. This new Act amended the Commerce Act 1986 and key changes include the following:

Cartel Conduct Prohibitions

Collaborative Activity Exemptions

Vertical Supply Contract Exemption

Joint Buying and Promotion Agreements

Exemption

Because the cartels legislation impacts upon key areas contained in franchise agreements, in my opinion it is very important to explain the basis of a number of clauses which are commonly inserted in franchise agreements. Such clauses include approved products, approved services, restraint area, restraint period and location of a franchised operation.

fanZ – code of practice and code of ethics

There is no mandatory disclosure régime in New Zealand but there is the Franchise Association of New Zealand (FANZ) which was formed in 1996. The FANZ publishes the Code of Practice and the Code of Ethics and all members of it must comply with both Codes. The Code of Practice has four main aims which are as follows:

1. To encourage best practice throughout franchising.

2. To provide reassurance to those entering franchising that any member displaying the logo of the FANZ is serious and has undertaken to practise in a fair and reasonable manner.

3. To provide the basis of self-regulation for franchising.

4. To demonstrate to everyone the positive will within franchising to regulate itself. The Code applies to all members including franchisors, franchisees or affiliates such as accountants, lawyers and consultants and all prospective new members of the FANZ must agree to be bound by the Code before they can be considered for membership.

What does the code cover?

1. C OMPl IANCE - all members must certify that they will comply with the Code and members must renew their certificate of compliance on an annual basis.

2. DISC l OSURE - a disclosure document must be provided to all prospective franchisees at least 14 days prior to signing a franchise agreement. This disclosure document must be updated at least annually and it must provide information including a company profile, details of the officers of the company, an outline of the franchise, full disclosure of any payment or commission made by a franchisor to any adviser or consultant in connection with a sale, listing of all components making up the franchise purchase, references and projections of turnover and possible profitability of the business.

3. C ERTIFICATION - the Code requires franchisors to give franchisees a copy of the Code and the franchisee must then certify that he or she has had legal advice before signing the franchise agreement.

4. C OOl ING OFF PERIOD - all franchise agreements must contain a minimum 7 day period from the date of the agreement during which a franchisee may change its mind and terminate the purchase. This is very important and the cooling off period does not apply to renewals of term or resales by franchisees.

5. DISPUTE R ESOlUTION - the Code sets out a dispute resolution procedure which can be used by both franchisor and franchisee to seek a more amicable and cost-effective solution. The Code requires all members to try to settle disputes by mutual negotiation in the first instance and

this process does not affect the legal rights of both parties to resort to litigation.

6. A Dv ISERS - all advisers must provide clients with written details of their relevant qualifications and experience and they must respect confidentiality of all information received.

code of ethics

All members must subscribe to the Code of Ethics which sets out the spirit in which the Code of Practice will be interpreted. All franchisor members of the FANZ must have a franchise agreement which contains a dispute resolution clause and a coolingoff provision. In order to resolve disputes, mediation is the favoured method and it has a high success rate in relation to franchising disputes. However, if mediation does not work then litigation would be the next step.

recent changes

The Fair Trading Amendment Act 2021 was passed to extend the existing prohibition on Unfair Contract Terms (UCT) to standard form small trade contracts worth under $250,000 (including GST) and introduced a new statutory prohibition on unconscionable conduct applicable from 16 August 2022. The unconscionable conduct in trade provisions are much broader as it applies to all conduct not just contractual terms. The term unconscionable conduct is not defined but the Act provides elements for the Court to consider below:

• The relative bargaining power of the parties;

• The extent to which the parties acted in good faith;

• Whether the affected person was reasonably able to protect their interests; and

• Whether unfair pressure or tactics were used.

international aspects

New Zealand encourages and welcomes franchise systems from overseas and in all cases master franchise agreements and unit franchise agreements will need changing for New Zealand conditions. In particular, some clauses which will require attention are restraint of trade, dispute resolution, franchise payments where non-resident withholding tax must be deducted, governing law, and personal property securities aspects.

latest survey

In 2021 a survey of franchising in New Zealand was conducted by Massey University (Auckland) and Griffith University (Queensland, Australia) and some highlights from that survey are as follows:

• There are 590 business format franchisors in New Zealand

• There is an estimated total of 32,300 units operating in business format franchises

• More than 156,820 are employed directly in business format franchises

• Sales turnover for business format franchises was estimated at $36.8 billion

• Sales turnover for the entire franchising sector was estimated at $58.5 billion

• 70% of franchise brands originated in New Zealand

• Online sales grew tremendously with now almost 80% of brands engaging in online sales

• More than 20% of franchisors have entered international markets

• 90% of franchise brands return profits back into the community

• Almost two-thirds of franchisors identified environmental sustainability and ethical supply chain examples, with the principal examples being enforced recycling of materials, waste minimisation programmes and hybrid car use

• Only 18.5% of franchisors were involved in a substantial dispute (with one or more franchisees) in the past 12 months

• COVID-19 brought considerable disruptions to trading, greater stress and mental health considerations, adjusted hours of operation, supply chain interruptions, significant sales reductions and many other issues

New Zealand is a sophisticated market and fairly deregulated in relation to business. The FANZ has been very successful by promoting self-regulation and high standards in franchising, and its Code of Practice is widely understood and accepted by franchisors in New Zealand. Overseas franchisors who wish to enter into New Zealand should find it relatively easy, but in all cases expert commercial and franchising law advice should be obtained. v

Fro M t H e Franc H isin G l aW ex Perts –tH e nu MB er one issue Franc H isors H ave

Having acted for Franchisors since 1995, when it comes to stories from our Franchisor clients about running a franchise system IP Partnership has heard it all; from a mass exodus of Franchisees shutting up their shops and walking away from their businesses on New Years day to Franchisees who have been so successful they are invited to be shareholders of the entire Franchise System.

The story that is most recurring however is, “we recruited a difficult franchisee”. The biggest mistake a Franchisor can make, is selling a Franchised Business to the wrong person.

We understand how it happens though. It can be hard to turn away the cheque. A Franchisor may, deep down, know that this person is not quite the right fit, but they

tell themselves, “with a bit of training and some support, they could work?” The lack of business experience, the lack of industry experience and the lack of interpersonal skills are things that can be ignored, because “that cheque that would be so helpful right now!”

So they sign them up, they provide training, they get them out there running a franchise, but before long the phone calls start… and then they don’t stop. The Franchisor provides as much support as possible and redirects them again and again to the Operations Manual, but the Franchisee still cannot seem to get it right. The Franchisee’s business is failing and the Franchisor starts to doubt themselves. “Do my systems work?” I have heard, on a number of occasions, the confidence drop out of a Client’s voice when they have a Franchisee that is not performing as well as they should. The thing is, most of the time, there is actually nothing wrong with the franchise system.

The Franchisee does not see it that way though. They have paid their Franchise Fee and they expect the success to come with

little to no effort. The problem here, a lot of the times, is not the franchise system or the brand, the problem is the Franchisee. The Franchisee is failing to do what every other business owner is doing – working hard!

The Franchisee is typically not following the systems, they are not adhering to the manual, but perhaps - most importantly - they are simply not the right fit for that particular franchise system.

Often times, for a Franchisee, it is their first time owning a business and that is a big responsibility on the shoulders of a Franchisor. A Franchisor becomes responsible for someone who has been an employee their entire life. Unlike other business owners, when they do not operate a Franchised business and only have themselves to blame if things are not working out, when things are not working out for a Franchisee, they can and usually do, point the finger at a Franchisor. The Franchisee is not interested in obtaining additional training, learning scripts, learning processes to follow up leads

all that stuff is boring. It is far easier for the

Sam Rees is the Senior Partner of IP Partnership Lawyers, a firm that specialises in Franchising, business law, and Intellectual Property law. Sam has acted for Franchisors and business owners for over ten years and works with a team of commercial solicitors who act for business owners located all over Australia and Internationally. The firm was established on the Gold Coast, Queensland, in 1995 and the firm’s reputation for consistent, prompt delivery of legal services and care has spread nationwide with clients from all major cities across Australia.

“ Franchisee selection criteria is by far the most important aspect of being a Franchisor; ensuring each potential franchisee is the right fit for the business.”

about ip partnership

IP Partnership is a national business only law firm who act for Franchisors and Franchisees located all over Australia - they are the experts in franchise law. If you are looking to turn your business into a Franchise system, you should contact IP Partnership for a no cost meeting with one of their experienced solicitors. If you are buying a franchised business, IPP are also able to assist. The Franchising Code of Conduct is a robust piece of legislation and it is important to have lawyers who specialise in that practice area and understand the unique area of franchise law and business generally. Whether you are a Franchisor or Franchisee, this is a commercial law firm which places a high value on long term client relationships. Think of IP Partnership Lawyers as your business’ inhouse commercial legal counsel.

Franchisee to simply blame the Franchisor for how horrible the system is.

… then all of a sudden it’s quiet.

The Franchisor breathes a sigh of relief and assumes the Franchisee must be actually working on their business instead of complaining. “Finally”, the Franchisor believes, “the Franchisee is referring to the Manual and following our systems and processes”. But no.

It was only quiet for a time because the Franchisee has spoken with a litigation lawyer. The litigation lawyer starts his time clock, and points to the Franchisor and says, “it’s your fault our client’s business is not doing well.” The standard letter from this type of solicitor is “The franchisor mislead the Franchisee, the Franchisor did not provide support to the Franchisee, the Franchise System is faulty”.

If only the Franchisor never picked up that cheque taunting them a little while ago. It is then, they realise, they recruited the wrong franchisee.

Franchisee selection criteria is by far the most important aspect of being a Franchisor; ensuring each potential franchisee is the right fit for the business.

Now don’t get us wrong, we have acted for many, many Franchisees who have fallen victim to some extremely horrible franchise systems. We have assisted Franchisees who have bought into blatant scams and have been successful in having dodgy franchisors held accountable by the ACCC and the Courts. We are not saying all Franchisors are right and all Franchise systems are good. There are numerous occasions when a Franchisor needs to be held accountable for either making false or misleading representations, for breaching the code, or for failing to comply with the Franchise Agreement. To repeat, not every Franchisee that complains about a Franchisor or a Franchise System is wrong, rather, what we are talking about here is the wrong franchisee in an otherwise good franchise system.

A ‘wrong franchisee’ has generally not conceptually realised they are not an

employee, but rather, are a business owner with a responsibility to run their own business. Our advice to Franchisors when contemplating recruiting someone who they believe may not be the right fit, is “don’t”. It is important to make sure you have a very selective recruitment process to ensure the leads are recruited, and the others are not. Leave the Franchise Fee cheque on the table because future you is saying “thank you!”. Based on years of listening to our Client’s stories, our industry experience says that recruiting every individual who puts their hand up, is not a successful growth strategy and may cost you a lot of time and stress (or worse) severely damage your brand.

It is also really important for Franchisors to hear this; if a difficult Franchisee falls through the cracks (which easily happens) it is not your system, it is not your brand, it is not you – it was the wrong person. It was a poor recruitment policy. It was your failure to identify important characteristics in your recruitment process.

If you are a Franchisor with the wrong franchisee in your system (or many) just remind yourself how successful the business can be. Think of the other Franchisees who are performing well. Have faith in your systems and processes, stay true to your brand. It works, it was just put in the wrong hands. In the words of Aaliyah (RIP) from her 2000 hit song, “dust yourself off and try again”. Having witnessed firsthand Franchisors lose momentum and confidence from a few bad eggs, it is important that Franchisors identify the problem which is not the system, but rather, the recruitment process. v

Beco M e Your oW n B oss I n 2023!

Anyone dreaming of starting their own business in 2023 needs to check out the Franchising & Business Opportunities Expo in Melbourne running from Saturday 6th – Sunday 7th of May at the Melbourne Convention and Exhibition Centre.

Attending the Franchising & Business Opportunities Expo can provide a valuable opportunity for anyone who is interested in exploring the world of franchising and business ownership. The expo brings together a wide range of franchise brands from various industries and sectors, giving attendees a chance to learn more about the different options available and to connect with franchisors and industry experts.

One of the key benefits of attending the expo is the opportunity to meet and speak with representatives from franchise brands that interest you. This face-to-face contact can help you get a better understanding of the franchise system, the requirements for becoming a franchisee, and the support and resources that the franchisor can provide. It also allows you to ask questions and discuss any concerns you may have with someone knowledgeable and experienced in the field.

See brands from a broad range of industries. Exciting concepts on show include: BedShed, Gelatissimo, Kumon, Poolwerx, Quest Apartment Hotels, Studio Pilates, Sushi Sushi, The Cocktail Queen, Thryv and many more. In addition to meeting exhibitors, visitors can attend the free seminars held as part of the show. Here visitors will learn from experts in franchising and hear from successful franchisees, as well as strategies to help you succeed and pitfalls to avoid.

The Start Your Own Business Workshop will return to both shows on Saturday and Sunday, delivering advice on business ownership, how to get started and what you need to know to take the leap.

“The Expo is independent and gives you the perfect chance to see the options, speak with the experts and have all your questions answered.” says Exhibition Manager Fiona Stacey

The Franchising & Business Opportunities Expo can be a great way to explore the world of franchising and to discover exciting franchise brands that align with your goals and values. By attending the expo and taking advantage of the opportunities it provides, you can set yourself up for success in the world of business ownership.

dates in your diary now! For more information or exhibiting, please contact Fiona fiona@specialisedevents.com.au or visit www.franchisingexpo.com.au.

diar Y dates:

Melbourne: 6-7 May 2023, Melbourne Exhibition Centre

s ydney: 12-13 August 2023, ICC Sydney

b risbane: Returns in 2024

perth: Returns 2024

B ehi N d the H eadlines

He

www.franchiseadvice.com.au

Australia’s first prosecution of a franchisor for wage underpayments by its franchisees has commenced in the Federal Court more than five years after legislation that makes franchisors jointly liable was first passed, according to a media statement.

The Fair Work Ombudsman (FWO) has commenced proceedings against Sydneybased coffee brand 85 Degrees for alleged non-compliance by eight of its franchised outlets which underpaid nine workers a total of $32,321.

The FWO alleges that the franchisor should have reasonably known that its franchisees would underpay their workers following a previous action in 2015 resulting in an enforceable undertaking being given by the company to the FWO in 2015, and the franchisor’s knowledge of its franchisees’ financial circumstance, and their franchisees’ limited English capabilities and understanding of workplace laws.

A total of 20 workers were impacted by underpayment or record-keeping and payslip violations. Just last year, the company was penalised $475,200 for exploiting young Taiwanese students under a purported internship arrangement, and is potentially facing penalties of up to $63,000 for each of the current violations.

Changes to the Fair Work Act introduced in September 2017 designed to protect vulnerable workers introduced a form of joint employer liability for franchisors for wage

underpayments by their franchisees unless they take reasonable steps to ensure workers are paid correctly. The FWO action against 85 Degrees is the first prosecution to be mounted since these laws were introduced. The brand does not appear to be currently listed on the Australian Government’s Franchise Disclosure Register, which is a mandatory requirement for franchisors.

listed franchisor's $10m settlement in accc action

Listed multi-brand franchisor Retail Food Group (RFG) has signed a courtenforceable undertaking worth $10 million to compensate franchisees for unconscionable conduct and RFG’s handling of its marketing fund, according to a an Australian Competition & Consumer Commission (ACCC) statement.

The ACCC commenced legal action against RFG in December 2020 alleging the company engaged in unconscionable conduct and made false or misleading representations when dealing with franchisees. Specifically allegations related to payments made from the Michel Patisserie’s marketing fund that were not legitimate expenses and had not been adequately disclosed to, or agreed to, by the majority of franchisees, and the knowing sale or licensing of loss making corporate Michel’s Patisserie stores to franchisees. The marketing fund breaches occurred between 1 July 2012 and 30 June 2017 while the store sales took place between 1 January 2015 and 31 December 2018.

The enforceable undertaking details payments of $8.04 million to be made to

franchisees, including a $5 million refund to Michel’s Patisserie’s marketing fund, and a further $1.82 million to waive the debts of franchisees. RFG must also pay a contribution towards the ACCC’s legal costs, implement a compliance program related to Australian Consumer Law and the Franchising Code of Conduct, and regularly report to the ACCC regarding actions taken and payments made under the undertaking.

Extensive media reports about RFG’s conduct toward its franchisees in late 2017 and early 2018 prompted the Federal Government to undertake another review of the Franchising Code of Conduct, which resulted in major changes to the Code in 2021, and the creation of the Franchise Disclosure Register later last year.

new owner for boost Juice parent

Sydney private equity firm Adamantem Capital has acquired an estimated 70% stake in multi-brand food business and Boost Juice parent company Retail Zoo in a deal expected to be finalised in April, according to a media report.

The deal values Retail Zoo at approximately $350 million and includes the acquisition of shares from previous private equity owner Bain Capital, as well as part of the stake of founders Janine and Jeff Allis. New owner Adamantem is retaining the company’s current management, and expects to continue to roll out new stores for Retail Zoo brands

irst joint employer prosecution commences five years after laws introduced

Jason g ehrke is the director of the Franchise Advisory Centre and has been involved in franchising for more than 30 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia.

has been awarded for his franchise achievements, and publishes Franchise News & Events, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques.

Boost Juice and Betty’s Burgers. The Retail Zoo also operates CIBO Espresso and Salsa’s Fresh Mex, and across all brands has 750 company-owned and franchised stores worldwide. Sales from company-owned stores, royalties, franchisees’ fees and supplier rebates increased 24.3% in the 12 months to June 30, 2022, to $178.2 million. Net profit for the same period was $14.6 million.

former subway international ceo invests in australian health chain

Suzanne Greco, the former international chief executive of sandwich chain, Subway International, has joined Brisbane-based wellness brand City Cave as a shareholder in the international expansion of the business, according to a post on LinkedIn.

City Cave has approximately 50 outlets in Australia providing float therapy, massage and sauna services, and won the NextGen in Franchising Award at the 2019 International Franchise Association annual conference in Las Vegas, an annual competition which invites young entrepreneurs from around the world to submit innovative business ideas to grow via franchising.

former franchisor executives declared bankrupt

Two former executives of collapsed mobile service franchisor Geowash Pty Ltd have been declared bankrupt after unsuccessfully appealing court orders made against them

for breaches of the Australian Consumer Law (ACL) and the Franchising Code of Conduct, according to Federal Court records.

The Australian Competition and Consumer Commission (ACCC) commenced a threeyear investigation into Geowash in 2016, the same year it was placed into voluntary administration. In 2019 it was found guilty of offences including acting unconscionably and making false and misleading representations to induce franchisees to join the brand.

The company was fined $4.2 million in January 2020, including $1.045 million against its former director Sanam Ali, and $656,000 against former national franchise manager Charles Cameron. Ali and Cameron were also disqualified from managing corporations in Australia for five and four years respectively. Consumer redress amounts of $500,000 each to be paid by Ali and Cameron have gone unpaid as both have since been declared bankrupt.

pizza hut claims world's largest pizza

Pizza Hut in the United States has officially claimed the record for the world’s largest pizza after baking 6,193 kilograms of dough topped with thousands of kilograms of pizza sauce and cheese and approximately 630,496 pieces of pepperoni, according to a media report.

The “Big New Yorker” was created in California with the 13,990 square-foot pizza yielding 68,000 slices which were

immediately donated to local food banks after the feat was documented for a Guinness World Record.

brand under fire for adding pronouns to staff name badges

UK-based bakery chain Greggs has been labelled woke for allowing staff members to add their preferred pronouns to their name badges, according to a media report.

The high-street bakery chain with more than 2,000 outlets across the United Kingdom introduced the concept following a Your Ideas Matter consultation with employees in 2022. Staff can choose to add any pronouns including ze, zir, and it, which are known as neopronouns and are not recognised in traditional language.

insights into resolving franchise disputes

A two-part workshop to explore the topic of Resolving Franchise Disputes will be held in October.

The interactive and live online workshop will be conducted in two parts on March 14 and 16 from 1pm-3pm AEDT. (go to www.franchiseadvice.com.au/resolvingfranchise-disputes). The workshops will include strategies and tactics to avoid disputes and repair franchise relationships, as well as content on common causes of disputes, methods to avoid unnecessary escalation, maintaining continuity of support services during disputes, and the importance of trust, transparency and respect in the franchise relationship.

new tips to leverage marketing budgets at Marketing forum

Marketing managers from franchise brands around Australia and New Zealand will meet in Brisbane on March 28 to learn how to leverage marketing budgets and improve the effectiveness of franchisee-driven marketing in the first Franchise Marketing Forum to be held in person since 2019.

The highly-interactive Forum is the only event of its kind for franchisor marketing personnel to share their experiences and insights into the execution of effective marketing campaigns while leveraging often modest budgets and managing the input and interest of franchisee stakeholders.

The program features case studies from franchise brands which are leaders in their respective market segments, expert panels and group discussions on current and topical marketing issues, including a detailed panel session on how to operate an effective and compliant loyalty program. v

25 t H in G s learned over 25 Y ears: A CEO SHARES HIS In SIGHTS

When reaching a milestone of 25 years in business, it is a time of celebration and also reflection. in today’s fickle and competitive business world, it’s no small feat to achieve longevity – and to not just survive over time, but to flourish and continue to grow.

When reaching a milestone of 25 years in business, it is a time of celebration and also reflection. In today’s fickle and competitive business world, it’s no small feat to achieve longevity – and to not just survive over time, but to flourish and continue to grow.

No franchisor walks a completely smooth road and over more than two decades we’ve ridden ups and downs and faced numerous obstacles. Every year that has passed has been rich with new lessons and also reinforced many of the core business values we know to be true.

As we pause at this milestone, we share 25 of the most valuable lessons we’ve learned over the past quarter of a century of running Genesis Health + Fitness in the hope that it will assist other franchisors, whether new to the industry or on a journey towards their own significant milestone.

1Values matter.

They’re the foundations you build your business on over the years and they guide your decisions. We’ve always been “the gym for every body” – and we’ve never deviated from that. It helps guide our decisions, our strategy, the sort of people we hire and the franchisees we choose to work with.

2Listen to your customers.

Times will change and while some things will stay the same, some needs and desires of your customers will change. Over the years, we have left some offerings behind and introduced new ones to stay relevant to the people that matter – our members.

3Don’t stop improving.

It’s easy to fall into a rut as more time passes. Stay static and you’re destined for a decline. Be alert, listen and always look for ways to do things better. To ensure this happens you need to build improvement into your processes and schedule regular reviews of different areas of the business.

4Treasure your brand.

It’s not something to be chopped and changed or flippantly aligned/positioned. In 25 years, we’ve only had one brand tweak and always carefully consider who we align with. We are recognisable and trusted today by many different age groups for that reason.

5Face obstacles with an open mind.

We survived what is probably one of the biggest challenges faced by many businesses this century – the pandemic. Gyms were forced to shut their doors immediately. Did that stop us? No. We shifted our service online, even though it was a huge shift. No matter what the obstacle, with the right attitude and a good team you can think your way around it.

6Don’t grow just for growth’s sake, grow carefully and with integrity.

Fast growth does not necessarily equal success. We’ve always been focused on steady and strategic growth, opening locations in areas we know will work with franchisees we’re confident can manage the site.

7Grow a community, not just a business.

Don’t lose site of the fact that a business is people – it’s your staff, your customers, your franchisees – real people with feelings, goals and needs. Value your people at all levels of the business and build that sense of

community that people want to feel. That’s what keeps them coming back to work, choosing your brand and coming back to your businesses every week.

8Evolve through collaboration, if it makes sense.

As a business you have your core strengths. If you’re looking to evolve, is there someone else you can align with that may have the expertise, passion and experience in that area that can help? If so, is that a better option than reinventing the wheel?

9Treat your franchisees as equals, it’s a partnership.

The relationship should be one of mutual respect with regular consultation. Your franchisees are at the coal-face, while you have the broader perspective, expert support team and the industry experience – it’s a powerful combination if you work together.

10Be honest, without fail.

When you’re in business for a long time, you won’t get every single thing right –but you can always communicate openly and honestly and be on the front foot when issues arise.

11Head office should not be an island.

The head office support team is obviously an important part of the franchise machine and needs to be in touch with what’s going on, listening, observing and being open to feedback from the frontline. In some cases, we have our regional managers based at gym sites.

12Don’t lose the passion.

A franchisee wants to be inspired and a franchisor’s passion is infectious. Don’t lose

that passion over time –find ways to keep it alive, hold on tight to team members who have it and instil it at all levels of the business.

13Don’t ever let your franchisees feel alone.

The reason a franchisee makes the choice they do in the first place is for support. If

you drop the ball on that, you risk losing your franchisee or damaging the relationship beyond repair.

14Stay connected with both your industry and the franchising world.

Some franchisors do one really well and not the other. To be a leading franchisor, you have to be in touch and immersed in both worlds.

15Keep a positive mindset.

Positivity breeds positivity – and a positive mindset has the power to make a business strong and successful, even in the face of challenges. A positive franchisor sets the tone for the entire organisation.

16Be an advocate.

As a franchisor, the role often needs to be one of advocacy, for the franchisees and the wider industry. When it’s needed, you must have a voice and use it loudly, speaking with required government or industry bodies to fight for the best interests of your franchisees. You may not always get exactly what you want, but you are guaranteed to earn the respect of your franchisees.

17Be accessible, offer accessible information.

When potential franchisees are deciding which brand is right for them, an accessible CEO and transparent information makes all the difference.

18Keep some sites companyowned, if possible.

It not only shows you have faith in the model and care what happens, but it also keeps the business in-touch and hands-on with the dayto-day running of sites. It’s also a great testing ground for new initiatives.

19Keep an eye on the competition, but don’t obsess over it.

While it’s important to keep your eye on the competition – we’re all at risk of giving them too much attention. If you let it, there’s a lot that can distract you. We’ve seen a lot of our competitors in trouble over the years because they lost sight of considered, strategic growth and were too focused on just getting another site open.

20Do the right thing.

Too many franchisors have been deservedly hauled over hot coals for dishonest behaviour. The business world has a long memory and so do online search engines and social media. Don’t tarnish a long-established reputation by choosing dollars over decency, as it will always come back to bite you.

21Communicate clearly and repeat through different channels.

Your franchisees are busy people. If something is to be properly taken on board by the entire network, you need to reinforce it through different communication channels – email, text, webinars, though regional managers, through the advisory council etc.

about ian-Jensen Muir

Ian commenced with Genesis Health and Fitness in 2012 and today is the CEO for Belgravia Health and Fitness. He has over 35 years’ experience in running businesses both in Australia and internationally, including ExxonMobil (Mobil Oil Australia) where he managed the retail business, Mobil Quix and its 400 sites. He has a wealth of experience in retailing and operations via multi-site locations and working with direct company operations, joint ventures and franchises.

22Be decisive.

In the end, it’s the franchisor that must make the final decisions based on the perceived best interests of the majority of the group. Take everyone’s voices into consideration but then make a wellconsidered decision with confidence and authority.

23Don’t say no, ask ‘could we?’

Don’t knock down an idea immediately. Give it a chance to float – ask, can we really do that? Could we make it work? Is it worth it? If it ends up being a ‘no’, so be it. But at least you gave the idea a chance.

24Keep a check.

Just like we all do with our own physical health, it’s critical to have regular company check-ups to ensure the business is healthy from the inside out. This is all about effecting change before it affects the business.

25Leave a legacy that’s bigger than you and your tenure.

It’s no surprise that leaders increasingly fall into the trap of acting only for short-term results. This trend seems to have accelerated with the instant availability of information and the instant-gratification mentality that society is shifting towards. But if you want longevity for your franchise brand, you should be thinking longer-term.

Looking forward, we have a lot of exciting developments in progress. Some will involve technology, while others will see us returning to our roots. Over the challenges of the last two years with lockdowns, we’ve been reminded what it is that people really love about and need from us – it’s that sense of community, friendship, support and genuine care. That’s the difference between working out alone and working out with us. We’re looking forward to the next 25 years, taking our learnings with us as we embark on a future that has yet to be written. v

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Contact Sam rees P 07 5591 2522

E sr@ippartnership.com.au W www.ippartnership.com.au

Ip partnership Lawyers have been assisting Franchisors and Franchisees located all over australia since 1995, with specialised expertise assisting business owners with everything from structuring, legal advice, preparation of documentation and consultation and advice to turn their existing businesses into franchise systems. Based on industry experience our solicitors will guide you through the entire process; providing guidance as to how to determine your Territories, Franchise and Service Fees, marketing compliance, and in 6-8 weeks you will be in a position to recruit Franchisees all over australia and New Zealand. We have also assisted our National Franchisor clients enter other International markets.

The firm values developing long term relationships with clients. It is important to us that each of our clients feel that Ip partnership Lawyers are their inhouse legal team, assisting with matters such as employment law, franchise recruitment, structuring, leasing, dispute resolution, trade marks, code compliance and drafting bespoke contracts. Unlike many general practice firms, Ip partnership Lawyers does not practice outside its specialised area of expertise – we do not do residential conveyancing, family law, criminal law or personal injury.

Ip partnership Lawyers are the lawyers to contact when you require expert commercial lawyers who deliver prompt and professional services for franchising, intellectual property and business matters only.

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Localsearch is one of australia’s top-rated digital marketing services with more than 500 reviews, with a 4.9 average star rating.

Since 1993, we’ve helped more than 28,000 australian business owners, supporting them with everything from websites and search engine optimisation to Google ads, social media marketing and Google my Business.

Our partnerships with some of the biggest technology companies in the world — including Google, Facebook and microsoft — help us deliver cost-effective, yet affordable services to grow your digital presence.

Level 3, 145 Eagle Street, Brisbane QLd 4000 P 07 3221 2221 E info@morganmac.com.au

https://www.morganmac.com.au/

We are a boutique firm specialising in commercial Litigation, d ispute resolution and Franchising; with extensive experience in complex commercial litigation involving disputes between franchisors and franchisees and in providing legal advisory services to franchise businesses.

The franchise related legal services we provide include:

• Commercial litigation

• Dispute resolution and franchise mediation

• Franchise Dispute solutions and strategies

• Corporate and business structuring

• Purchase or sale of franchise businesses

• Advising on franchise documents

• Advising on franchise renewal or exit

• Preparing franchise documents

• Risk and compliance advice

• Commercial and retail leasing

• Privacy and privacy policy advice

commercial litigation and franchising are complex areas of law. We help our clients to resolve or navigate legal matters and obligations in the context of their businesses. We recommend strategies to clients that minimise and manage the risks of legal non-compliance and legal disputes.

We work with our clients to implement their commercial objectives. Our aim is to achieve the best possible outcome for our clients.

Suite 13, 317 Whitehorse road, Nunawading VIc 3131

P 1300 123 300 Contact Fred Nadde E fred@steadfasteastern.com.au fred@steadfasteastern.com.au

Shopinsurance has been looking after the needs of franchisees and franchisors for over 15 years.

We offer via our website automated business insurance solutions backed by “one on one” personal advice, to ensure all our customers receive a personal level of care.

We look after the needs of franchisees such as Just cuts, hairhouse Warehouse, Gloria Jeans, aFL stores, michel’s patisserie, Subway and Schnitz.

all it takes is one phone call or email and we take the worry out of what insurance coverage you need, how much it costs and best way to structure your insurance for one shop or for a franchisor insurance facility for all.

Give our director a call on 1300 123 300 australia wide.

7/833 Collins street, Docklands VIC 3008 ph: 0481 007 663

Email: anzmobileledning@anz.com

Website: https://www.anz.com.au/personal/home-loans/get-started/mobile-lending/join-us/

Bridgestone australia 210 Greenhill Road, Eastwood, south australia 5065

www.ellabache.com.au

Fernwood woMen’s health cluBs level 1, 49 Elizabeth street, Richmond VIC 3121 ph: 03 9630 8800

Website: www.fernwoodfitness.com.au

hoMe caring

4/327 Woodpark Road, smithfield, nsW, 2164

Email: info@homecaringfranchise.com.au Website: www.homecaringfranchise.com.au

JiMs’s cleaning grouP

D5, 1-13 the Gateway Broadmeadows VIC 3047 ph: 131 546

Email: admin@jimscleaing.net.au Website: www.jimscleaning.com.au

JiM’s Pool care

48 Edinburgh Road, Mooroolbark VIC 3138 ph: 131 546

Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

KuMon education

po Box 5363, West Chatswood, nsW 1515 ph: 02 9467 2200

Email: info-au@kumon.com.au Website: kumoninstructors.com.au/Franchise

lenard’s 14 tombo street, Capalaba QlD 4157 ph: (07) 3100 7800

Email: kellybeach@lenards.com.au Website: www.lenards.com.au

MindchaMPs earlY learning australia PtY ltd suite 1, Ground Floor 92-94 norton street, leichhardt, new south Wales 2040 pH: 1300 646 324 Website: au.mindchamps.org Email: tinat@mindchamps.org

ninedots Build advocates 1/9 Douro street,

sPeed Queen 67 Colebard street, acacia Ridge, Qld 4110 phone: 1800 304 030

Email: sales@andrewbarton.com.au Website: www.sqcommercial.com.au/turn-key-business

origin 580 parramatta petersham Road, nsW 2049 ph: (02) 8565 5400

Email: geoffh@soulorigin.com.au Website: www.soulorigin.com.au

the sPorting gloBe

Westfield plenty Valley, McDonalds Road, Mill park, VIC 3082 ph: 0419 497 456

Email: shane.bonelo@sportingglobe.com.au Website: www.sportingglobe.com.au

Darcy street, parramatta nsW 2150 phone: 02 9687 1468/0432 439 880 Email: anthonyk@universalfitnessgroup.com.au Website: www.universalfitnessgroup.com.au

franchisor)

anZ Mobile lending

anZ Mobile lending is the only mobile lending franchise opportunity offered by a major bank in australia. a s a franchisee you can enjoy the autonomy of running your own business and benefit from the recognition of anZ’s brand and an established support team behind you.

anZ’s mission is to shape a world where people and communities thrive, and anZ Mobile lending is a key driver to achieving this success. o ur franchisees are driven business leaders who are passionate about delivering outstanding service to their customers.

t hey help customers achieve their home ownership

ara M ex

aramex has been operating internationally for almost 40 years. In n ew Zealand and australia, we began as Fastway Couriers over 35 years ago, joining the aramex family in 2016.

t he aramex network across n ew Zealand and australia now includes 28 regional franchises and over 1200 franchise partners.

We offer our franchise partners an awardwinning system, world-class technology,

b ridgestone australia

Bridgestone has retained the title of australia’s Most trusted tyre Brand every year since 2014. Being associated with the industry’s strongest and most trusted brand through this proven and highly successful Franchise model gives you an immediate head start.

a core component of the success of Bridgestone s elect is the ability to offer consumers a one-stop shop for all their tyre and automotive service needs. t his allows our Franchisees to build a loyal customer following with regular engagement. o wning a franchise should be about running a business for yourself, but not by yourself. t he Bridgestone philosophy

deckseal

Deck s eal help homeowners and commercial clients around australia, transform their outdoor living spaces by restoring old timber and preserving new timber. low start up cost, mobile business and a proven established model – it’s the perfect opportunity to seal your future with a Deck s eal Franchise.

t he restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. n ow more than ever, people will be entertaining at home and utilizing their outdoor areas. a timber deck is an iconic part of the australian outdoor lifestyle and a key feature in countless homes across the country.

o ur franchisees love what they do. t he satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing! We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and with

goals and build their own high performing teams. a s your customers continue their journey in life, your business grows alongside them continuing to offer anZ’s banking and lending services as and when they need it. additionally, anZ Mobile lenders enjoy an attractive earning potential and a competitive business model.

Unlike many other franchise models, anZ Mobile lending does not require franchisees to sign up to retail leases or carry valuable stock on hand.

https://www.anz.com.au/personal/home-loans/getstarted/mobile-lending/join-us/

training and support to help them to run their own rewarding business in their local communities.

For more information contact:

aUs: 1300 327 892

fso@aramex.com

www.aramex.com.au

nZ: 0508 692 726

recruitment@aramex.co.nz

www.aramex.co.nz

is one of total support for our franchisees. Whether you are purchasing an existing franchise or starting with a new site, we are with you. It is our ongoing commitment. o ur franchise fee of 3.5% is among the lowest in the industry, and unlike many other franchise models, we do not charge a separate marketing levy.

We are now seeking expressions of interest from prospective franchisees interested in joining the Bridgestone s elect family. Couples are strongly encouraged to consider this opportunity to join the proven and highly successful Bridgestone s elect network with a full 10-year Franchise term included.

www.bridgestone.com.au/stores/franchise-recruitment

a continual flow of enquiries, repeat business and an overwhelming demand for our services, a Deck s eal franchise should not be missed. Deck s eal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals.

Deck s eal currently has territories available in ns W, Q lD, Wa sa and tas o ur current franchisees are from all different employment backgrounds and possessed varied business capabilities, but all reap the rewards of owning a Deck s eal franchise.

If you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you.

n ow is the time to buy into the home improvement market, so get 2021 back on track and contact us today – email admin@deckseal.com. au or call Danielle on 1800 332 525

business franchise australia and ne W Z ealand a-Z listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

ella bach É

the Ella Baché philosophy of personalised skin care has been with them from the very beginning.

they were created by Madame Baché in paris, 1936, a revolutionary cosmetic chemist who believed just as we are genetically different, the same holds true of our skin.

Her skincare philosophy was based on the belief that “because no two skins are alike”, every client’s skin is uniquely individual. Her immense passion for skin care has laid the foundations for who we are today.

they’ve carried forward Madame Baché’s philosophy of individual skin care, to provide skin diagnosis and personalised skin solutions so you get exactly what your skin needs to restore it to perfection. they

fasta pasta

proudly australian owned, with an authentic Italian background and a 35 year success story, Fasta pasta is australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. o ur menu constantly evolves and changes with a range of delicious and healthy options to suit all our customers needs, through dine in and takeaway.

now have over 140 locations nation-wide. Every employee you meet in these stores is a trained Ella Baché skin therapist, and carries on the Madame Baché philosophy into the future. at Ella Baché, they’re committed to helping every individual feel confident in their skin. they do this by teaching them what their skin loves, using their expertise to create personalised, expert skin solutions for maximum results without the harm.

they’re innovative, established and trustworthy, and they want their brand to be customer focused, empowering and inclusive. plus, they want to truly engage with their audience, whether they’re clients over 40, their new audience of women and men in their late 20s and early 30s, college students, or potential new franchisees. www.ellabache.com.au

o ur commitment to our customers is our top priority, which in turn Fasta pasta was voted Roy Morgan’s “Quick s ervice Restaurant of the Year” in 2018. loved for our affordable, fresh and delicious family meals in enjoyable and relaxing environments, this is a great opportunity to be part of our award winning national o rganisation. For more information visit: https://www.fastapasta.com.au/

h oM e c aring p ty ltd

proudly australian owned, Home Caring provides professional and compassionate personalised care services in the home and community and is seeking franchisees with health experience who can build a solid financial future combining their local networks and the national marketing of the Home Caring and Dementia Caring brands.

We are seeking high achieving registered nurses, who want to make a difference in the community by providing excellent quality of care to clients.

the active franchisee partner manages the daily operation of the branch, sourcing new clients, ensuring existing clients’ needs are being met, recruiting and training care workers and managing a team of people. a comprehensive training program, ongoing operational support and a full suite of cloud-based business management tools assist with the growth and success of your home care business.

Contact Bill lockett for more information at: 1300 647 887 info@homecaringfranchise.com.au

Ji M’s cleaning g roup

Jim’s Cleaning for home and office cleaning, domestic and commercial cleaning. From windows to blinds, from cars to kitchens, from carpets to driveways, from factory floors to office floors – Jim’s Cleaning does it all. Jim’s Cleaning is australia’s leading home and commercial cleaning service with services available in every state and our reputation is top class.

We cater for both home and business owners and

J i M’s pool care

M obile pool shops

Join our team and australia’s largest franchise system to build a business that suits your goals and lifestyle.

o wning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. t his means your income is not limited by how many hours you can work and gives you scope to grow the business to a level that suits you.

provide 6 specialist cleaning divisions to ensure that your home, car or commercial property is clean from top to bottom, inside and out.

Jim’s Cleaning is a national award winning company dedicated to cleaning australian homes and businesses. We pride ourselves on our enthusiasm to perform and complete the best job possible for you.

phone: 131-546

Email: admin@jimscleaning.net.au Website: www.jimscleaning.com.au

a nother great bonus is our Flat franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list.

We have selected opportunities around australia so give us a call and come for a ride along.

For more information ph: 131546 or visit www.jimspoolcare.com.au

kuM on education

In 1954, toru Kumon, a high school maths teacher in Japan, found that his year two son had done poorly in a mathematics test. slow, imprecise calculation skill was the reason.

t his concerned toru Kumon as a parent, and as a mathematics teacher. He had taught many high school students who struggled with mathematics for the same reason. s o, he began to hand write worksheets so his son could practice calculations by himself for half an hour every day. Day after day, he carefully matched the content to his son’s improving ability. s oon, his son progressed beyond school grade level. By the end of primary six he could solve calculus equations. Encouraged by his son’s progress, in 1958, toru Kumon released his worksheet-based, home-study method. a nd today, more than 3.72 million students, in over 57 countries, study Kumon worksheets every day. t here are more than 42,000 students studying with Kumon in australia, each progressing according to ability.

business franchise australia

and ne W Z ealand a-Z listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

t he most advanced students are extended and the least advanced supported. Each student makes progress at their own pace, not bound by age and school grade.

Kumon franchisees have the opportunity to build an exciting and worthwhile business that contributes to their local communities. Kumon is searching for potential franchisees with a strong desire to work with children and high regard for education. proficiency in both mathematics and English, and an undergraduate degree is required. Business acumen, including strong communication and customer service skills will also help to run a successful business.

Become part of our global movement and provide the Kumon Mathematics and English programmes to children within your local community.

For more information please contact the recruitment team at: info-au@kumon.com.au https://www.kumoninstructors.com.au/Franchise

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

lenard’s

since 1987 lenard’s has had a passion for using only the freshest chicken and best ingredients to create innovative, delicious and convenient products.

t his unique concept of value-adding to chicken has established us as leaders in the fresh food marketplace.

n ow after 35 years we are venturing into new retail models with our updated ‘ lenard’s store’ and our new lenard’s Rotisserie’. We are ready to find the perfect partners to join us and share the love!

Benefits of o wning a lenard’s -

• A long-standing brand that’s been loved by Australians for 35 years.

M indcha M ps

h ere’s an opportunity to be part of a brand transforming the early education space globally.

Hailed as t HE education movement of the 21st Century by n ew York t imes & Wall st Journal best-selling author Dr Joseph Michelli, MindChamps has over 80 Early learning and preschool centres across australia, singapore, the philippines, Myanmar, Malaysia, and the Usa MindChamps Early learning and preschool is the only early learning organisation worldwide to develop its own unique research-based curriculum. Backed by the work of world experts in Education, n euroscience, psychology and t heatre, our 3-Minds approach to early learning prepares children with the skills, flexibility, and Champion Mindset to flourish in a rapidly changing future.

My first g yM

MyFirstGym (MFG) is a fitness and wellness franchise business, set up to serve children, families and communities through offering a wide range of classes & other unique products such as birthday parties, date nights, school holiday programs and more the MFG facilities and programs are designed to support physical activity and physical literacy

• A proven success model with $1m average sales per store annually.

• Perfect for people who want a flexible business the whole family can be part of.

• Multiple income streams available, including retail, hospitality, food service and home delivery.

• Innovative product range, including NEW rotisserie chickens, ready-to-heat and ready-to-eat meals.

• Credible and established suppliers.

• Dedicated and ongoing operations, training, marketing and IT support.

• Australians love chicken, it is the most consumed and affordable meat in the country. Find out more - https://www.lenards.com.au/franchiseinformation/

We’re also the only organisation to work with professor Emeritus a llan snyder FR s , founder of the Centre for the Mind at the University of sydney and the australian n ational University. a s a multi-award-winning early learning Franchisor, MindChamps is committed to your success. o ur extensive list of international awards speaks volumes about the quality of our educational approach and its popularity amongst australian families.

t he strength of our brand name is synonymous with solid scientific research, quality early learning strategies and a caring child-centred environment – so what are you waiting for?

to discover why a MindChamps Early learning and preschool centre is your dream business visit: au.mindchamps.org or call 1300 646 324.

for kids from 7 months to 15 years of age. at MFG, the Ethos is to Inspire Movement and the Mission is to be the leader in Children’s Fitness, Internationally.

For more information contact:

Dan newton 0434 071 536

Dan@myfirstgym.com.au

www.myfirstgym.com.au

n inedots build advocates

n inedots Build advocates was founded in 2013 by Director Rebecca Hall, to provide a platform of support for buyers looking to build a new home or investment property. pioneering the concept of a Build advocate, n inedots helps clients to navigate the often complex residential construction process with ease allowing for an optimal build outcome.

o perating from a purpose built n ational o ffice in n orth

Geelong, Victoria for over 10 years, n inedots have developed deep professional relationships with a wide range of builders, developers and partners. leveraging these valued connections, n inedots are able to provide tailored, cost effective and streamlined solutions to clients, providing ongoing support and backing to new home buyers.

With a combined experience of over 60 years across residential

pack & send

paCK

ra Ms

R a Ms is a recognised, iconic brand – we’ve helped hundreds of thousands of australians buy their own home.

R a Ms is unique.

Residential mortgages is all we do, which makes us experts at helping customers into their new home.

• Build yourself a business for yourself but not by yourself

• Strong upfront and trail commission

right at hoM e

Right at Home provides a full range of services; companionship, domestic support, personal care, skilled nursing and allied health services. We do this across the aged care system, disability, and post hospital care systems.

We currently have 40 franchisees in our system covering most of Queensland, a large proportion of sydney and some regional areas of nsW, perth and Kalgoorlie, southwest Victoria and adelaide Central. t here are still prime territories available in regional nsW, regional Wa , Melbourne and regional Victoria including the prime locations of Bendigo, Ballarat, Mornington peninsula and Gippsland. We have more territories for sale in adelaide and south australia, tasmania and northern territory.

construction, investment acquisition, design and project management, the n inedots team is uniquely placed to provide clients with the best new home build and property investment advice.

Having earned a place as a trusted brand in providing effective ‘build support’ services to home buyers and investors and due to demand for these services, n inedots Build advocates has now opened a second office/ first franchise in adelaide, servicing playford, Gawler, Barossa Valley and Mt Barker.

n inedots Build advocates is now expanding its business to industry expert, franchise partners australia wide. t his Franchise opportunity would best suit residential building industry professionals or those with exceptional knowledge of the new home construction process. www.ninedots.com.au 1300 993 683

With our ‘ no limits’ business model we can send & receive anything, anywhere.

We save customers t ime, trouble & Money.

phone: 0447 711 353

Email: luke.martin@packsend.com.au

Website: www.packsend.com.au

• Powerful online and TV presence

• Designate territory

Owned by Westpac, Australia’s oldest company Ongoing training and development

• Build your own successful and motivated team

• Support your local community

Enjoy the comraderie of a large RAMS family

For franchise enquiries please email franchising@rams.com.au or call 1800 616 082.

t he comprehensive initial training covers our bespoke systems, care management, care delivery, recruitment, sales, marketing, operations and managing the business. new franchise owners enter our Rightstart© program designed to get them up and running and profitable within the shortest space of time. t his program provides intensive support during the start-up phase that underpins the early success of our franchise owners.

Recent experience has shown that Right at Home is pandemic and recession proof. our markets are guaranteed to grow over the next 20 years.

If you are looking for something new, a real business with fantastic returns, while giving back to your community, Right at Home is the right choice.

snap - on tools

snap-on tools australia & n ew Zealand leads the way in innovation to providing technicians, engineers and other professional tool users the gold standard in tools, tool storage, equipment, diagnostics, repairs information and management systems.

snap-on tools continues to grow and perform with a network of over 180 franchisees across australia and n ew Zealand.

We are a complete retail mobile showroom that brings high quality tools and equipment to customers at their place of work. o ur highly targeted marketing techniques promotes our snap-on tools brand so it reaches your customers. Each month, we develop specials to give customers a reason to buy immediately. With extensive training and ongoing support, Join the world’s largest tool franchise and drive your own success www.snapontools.com.au

& sEnD is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide.

We service the Freight, logistics and eCommerce Fulfilment Markets.

soul origin

s oul o rigin is the family that you choose! o ur fresh food and killer coffee is backed up by our experience and knowledge in operations, marketing, training, product development, franchising, and bucket loads of passion.

With over 138+ stores across Australia, this australian owned and operated QsR business

speed queen

o wners of speed Queen laundromats enjoy true passive income. t hey earn while they travel, go fishing, spend time with family… We provide a total turn-key service, from scoping to design, project management and build.

o ur equipment is the world standard for quality – it is tough as. o ur cashless payment solution, auto timed doors, video security systems and remote machine control means you never have to visit your site.

Everything can be managed remotely.

o ur laundromats deliver an excellent return on investment (R o I). You simply won’t find another opportunity this good.

universal fitness

Universal Fitness – is a professional premium training center equipped with the latest innovative equipment.

We are a high end market facility incorporating the latest trends in fitness to help our members achieve their goals.

We provide exceptional services unlike any other gym in today’s market. We invite you

has been providing fresh food and killer coffee to local communities since 2011. s oul o rigin also offers Catering which is so simple and convenient with all the products that you know and love available in-store.

For more information contact:

Geoff Hargreaves geoffh@soulorigin.com.au s oulorigin.com.au

a ll you need to do is to find a great location (we’ll even tell you exactly what to look for) and then we will help you do the rest. l aundromat owners come from all walks of life… real estate agents, CFo ’s, bakery or dairy owners.

Your required investment depends on the size of your laundry –but around $75k is the starting point.

We’ve helped hundreds of people achieve their dream lifestyle – earning a passive income. Get in touch to find out how we can make that happen for you.

For more information contact: Mark Easton

phone: 1 800 30 40 30

Email: sales@andrewbarton.com.au

Website: sqcommercial.com.au/turn-key-business

to begin and continue your fitness journey alongside us to make a difference to your health but also to join our community where we come together to a safe place you can call home.

For more information contact:

anthony Kerkmez

ph: 02 9687 1468 / 0432 439 880

Email: anthonyk@universalfitnessgroup.com.au www.universalfitnessgroup.com.au

the sporting g lobe plenty valley

t he sporting Globe plenty Valley is a premium sports Bar & Grill, a place to watch all the biggest sporting events live from around the globe on over 50 HD screens.

It includes a contemporary casual dining

bistro and bar and outdoor dining together with specially designed booths installed with touch Booth t V screens for private viewing. t he sporting Globe is the undisputed destination of choice for sport, Dining & Entertainment.

www.sportingglobe.com.au

business franchise australia and ne W Z ealand

a-Z listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

SPEED QUEEN LAUNDROMAT OWNER HARD AT

The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.

If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

Make RAMS home loans what you do!

RAMS is looking for passionate people to help Australians fulfil their dream of home ownership. With opportunities across the country to join the RAMS franchise family, that could be you!

We have all the specialist support you’ll need to help customers achieve their home buying dream. So, if you share a passion for home ownership and a dedication to expertise, you should give us a call.

Talk to RAMS today.

Home loans are what we do.

Why RAMS?

• Iconic brand.

• Owned by Westpac (Australia’s oldest company).

• Proprietary mortgage specialists.

RAMS.COM.AU/FRANCHISING

• Unique credit model.

• National marketing strategy.

• Training and development.

• Growing business.

2022 Franchise Council of Australia

Excellence in Franchising National Awards

Winner: Franchise Innovation

Finalist:

Established Franchisor of the Year

Finalist: Excellence in Marketing

Winner: Franchise Community Responsibility and Contribution

Winner: Single Unit Franchise of the Year (2 or more staff)

Finalist: Single Unit Franchise of the Year (2 or more staff)

Finalist: Franchise Woman of the Year

Finalist: Field Manager of the Year

“If you want to be part of an award winning business that supports your goals while helping your customers achieve theirs, talk to RAMS!”

– Julie Lawrence, RAMS Franchisee Principal, Brisbane South, QLD