BUSINESS FRANCHISE Australia and New Zealand Jul/Aug 2020 by CGB Publishing

VOL 14 ISSUE 05 JUL/AUG 2020

THE PILLARS OF WORKPLACE WELLBEING SPECIAL FEATURE

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B US I N ESS F R A N C H I S E M AG A Z I N E AUST R A L I A A N D N E W Z E A L A N D

AUSTRALIA and NEW ZEAL AND

VOLUME 14 ISSUE 5, JULY/AUGUST 2020 PRESIDENT:

Comments FROM THE PUBLISHER & EDITOR

Colin Bradbury. colin@cgbpublishing.com PUBLISHER: Vikki Bradbury.

“In the rush to return to normal, use this

vikki@cgbpublishing.com

time to consider which parts of normal are worth rushing back to.”

– Dave Hollis

EDITOR: Hayley Drew. editor@cgbpublishing.com.au SALES & MARKETING MANAGER: advertising@cgbpublishing.com.au PRODUCTION:

Vikki Bradbury

Hayley Drew

Welcome to our July/August edition of Business Franchise magazine Australia and New Zealand.

production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au GRAPHIC DESIGN: Jejak Graphics - Michelle Quinn jejak@bigpond.com COVER IMAGE: LA PORCHETTA TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

This month we bring you a range of articles from our expert contributors discussing returning to normal as restrictions have begun to ease for many sectors in the franchising industry. Our July/August issue focusses on food and beverage franchises, and we are thrilled to feature La Porchetta on our front cover; turn to page 12 to read about La Porchetta’s journey through the COVID-19 pandemic. Mary Aldred – CEO at the Franchise Council of Australia (FCA), continues to be a voice for the franchising industry. The FCA has been working with government and industry peak bodies to ensure that the needs of franchisors, franchisees and small business is considered as the country heads down the path to economic recovery, read Mary’s article on page 14. As always, readers will find plenty of franchising news, expert advice articles from our professional contributors, Profiles pieces, and our A-Z franchise listing directory with all of the best franchise opportunities available right now. The COVID-19 lockdown has encouraged many people to think about their careers, and now more than ever is the time to take the leap and start working for yourself. Business Franchise magazine is looking forward to seeing everyone at the Sydney Franchising & Business Opportunities Expo, at ICC Sydney, Darling Harbour from Friday 13 to Saturday 14 November 2020. Business Franchise readers can register to visit any Franchising & Business Opportunities Expo for half price at www.franchisingexpo.com.au by using promo code CGB. Enjoy the read! Vikki Bradbury & Hayley Drew Business Franchise magazine

SUPPLIER FORUM

contents 21

JULY/AUGUST 2020

On the Cover 12

Cover Story: La Porchetta’s Journey Through COVID-19

Expert Advice: The Pillars of Workplace Wellbeing

Special Feature: Food and Beverage Franchises

Expert Advice: Ways to Help You get Ready for This Tax Time

In Every Issue 8

What’s New! Announcements from the Industry

A Message from the CEO Mary Aldred, Franchise Council of Australia

Special Feature: Food and Beverage Franchises – Returning to the New Normal

Hot Topics: Behind the Headlines

18 58 24

Jason Gehrke, Franchise Advisory Centre

Professional Services Listings

Franchise Listings

Franchise A—Z Directory

Snapshot 16

Andrew Barton – Laundromats Classed as an Essential Service

BathroomWerx – Use Your Handyman Skills to Make Big Money!

ALSO IN THIS ISSUE: 9Round - 30 Minute Kickboxing Fitness .....70

Focus Feature

Appliance Tagging Services ................................70

Bakers Delight......................................................41, 70

National Franchise Insurance Brokers – Ensure Your Insurance

City Farmers Dogwash...........................................71

Have Your Say 58

Deckseal..........................................................................71

Cleancorp – 9-Step Guide for Returning Your People to Work Safely

Ecomist ............................................................................71 Fasta Pasta ....................................................................71

Proﬁles

FC Business Solutions.................................... 17, 67

Wollermann Franchise Developments – 7 Reasons to Make Franchising Your Business Expansion Strategy

IP Partnership...............................................................67

Franchising Expo – Getting Back to Business

Jejak Graphics ............................................................ 66 Jim’s Pool Care ...........................................................71

Expert Advice

Just Cuts .........................................................................72

Little Big Sport .............................................................72

The Pillars of Workplace Wellbeing Ashley Fell | Communications Director | McCrindle

Magnetite Windows ..................................................72

Letting People Go – A Guide on What to Do Karen Gately | Author and Founder | Corporate Dojo

Nurse Next Door ........................................................72

Want Better Output? Then Focus on the Safety of Your Team Michelle Gibbings | Author and Workplace Expert | MichelleGibbings.com

Pack & Send ................................................................... 2

Ways to Help You get Ready for This Tax Time

Plus Fitness ...................................................................73

Andrew Watson | Assistant Commissioner Small Business Australian Taxation Office

.....................................................................73

5 Simple Tips to Adopting a Simple Shift in Thinking

Safety Navigator ................................................. 47, 67

Chris Helder | Author and Speaker | The Simple Shift

Snap On Tools .................................................. IFC, 73

Snap Fitness .................................................................73 SuperGreen Solutions ............................................ 74 the Lott ....................................................................... 4, 74 Theobroma .................................................................... 74 Thermawood Retro-Fit Double Glazing ....... 74

what’snew! QUEST APARTMENT HOTELS UNVEIL NEW CAMPAIGN TO GET AUSTRALIA ON THE ROAD AGAIN Australia’s largest apartment hotel operator Quest Apartment Hotels has launched ‘On the Road Again’, a new campaign aimed to inspire Australians to see more of their own backyard and make the most of their domestic travel liberties. The announcement follows the June 1 easing of restrictions, which allowed for intrastate leisure travel in Victoria, Western Australia and regional New South Wales, with Queensland following suit on 12 June. “On the Road Again” aims to inspire Quest’s core audience, the corporate traveller, and leisure travellers alike to reconnect with friends, family and clients, capturing the promising sentiment that life is slowly but surely getting back on track”, said Quest group marketing and digital director, Jeff Baars. The campaign will mirror the easing of travel restrictions, with Quest incrementally expanding on its intrastate focus, and moving into an interstate play as the states and territories permit. “Market data has indicated that consumers are feverishly awaiting their next adventure, so we hope ‘On the Road Again’ will encourage people to take the intrastate trips available right now, and inspire plans for interstate and international junkets as they become possible”, added Quest group marketing and digital director, Jeff Baars. The campaign also encompasses a series of online itineraries, travel packages and road trip giveaways, as well as a local area marketing component dubbed ‘Local Heroes’, set to kick off in July. Quest’s On the Road Again campaign video, travel itineraries, road trip giveaways, bookable travel packages and more can be viewed at www.questapartments.com.au/campaigns/on-the-road-again.

GECKOSPORTS SEARCHES FOR NEW AUSSIE SPORTS COACHES Due to the Coronavirus global pandemic, hundreds of thousands of Australian’s have now been granted the ability to access their superannuation savings early. As a way of giving something back during this challenging time, GeckoSports is offering 10 lucky Australian’s the incredible opportunity for passionate sports coaches or sports lovers to become a business partner. Kim O’Donnell, Director and Owner of GeckoSports said: “We want to help support Australian’s during this uncertain and stressful period by offering them a real chance to create an all-new, fulfilling and profitable career.” Kim goes on to explain, “An investment should always provide a positive return, not only will a Gecko business provide a positive emotive impact on your life and wellbeing but it will also return your investment within the first year, that’s unheard of in business these days!”. For those looking to take up the offer, there will be only 10 franchise locations available at this one-time affordable entry price of just $15k! Register your interest to attend a webinar tour of the GeckoSports business opportunity here: https://bit.ly/2WEvErm or for a confidential no-obligation chat call 1300 432 565

8 Business Franchise Australia and New Zealand

PARCEL DELIVERY SERVICE TO HELP BOOST VOLUMES OF TEXTILE RECYCLING FROM HOUSEHOLDS THROUGH A STREAMLINED AT-HOME COLLECTION NEWLY APPOINTED CEO INKS PLAN FOR TATTOO BUSINESS POST COVID-19 Australia’s leading tattoo brand, Celebrity InkTM, is making its mark with the appointment of a new CEO to further grow the brand in a post COVID-19 world. Manuel Campos steps into the role of CEO off the back of a successful tenure as the brand’s CFO and brings a wealth of experience having held finance and business analyst roles with the likes of Grant Thornton and Affinity Education Group Ltd. In his newly-appointed role, Mr Campos said he is looking forward to building on the already tremendous success of the brand, but his immediate focus is on working closely with HQ staff, franchisees, managers and artists across the Celebrity InkTM network. “Celebrity InkTM has grown from strength to strength since launching in 2013, and despite 2020 throwing the business a curveball, it has not diminished the brand’s position in the market,” Mr Campos said. “We had a strong start to the year and we’ll be looking to enhance our already robust strategy once we’re back in the studios and putting a focus on showcasing what Celebrity InkTM has to offer our clients and potential franchisees,” he said. “The tattoo sector is a $100 million industry in Australia and it allows brands like Celebrity InkTM to create a business that can yield strong results.” For more information about Celebrity InkTM visit – www.celebrityink.com/ or https://www.facebook.com/CelebrityInk/

Aussie households can now have their unwanted old clothes, shoes and textiles picked up from home – at a desired time convenient to them – to be recycled. The streamlined self-service digital textile collection service has been launched by leading parcel delivery service CouriersPlease (CP) and sustainable sock company Manrags. CP partnered with Manrags because of their aligned mission to create a sustainable future. For CP, the partnership is the first of several sustainability initiatives it is implementing over the next 12 months, as part of the company’s green focus. Around 60,000 tonnes of unusable donations to charities in Australia are sent to landfill each year, with over $13 million spent in waste management by charity and opportunity shops alone. The Manrags and CP partnership removes any potential barriers between consumers recycling and reusing good. To book a textile collection service, consumers ‘purchase’ their collection on the Manrags website for $25, which allows for up to 10kg of unwanted textiles to be picked up from their home. In addition to the digital textile recycling partnership, CP is rolling out a textile recycling point at all manned depots around the country. Paul Roper, Chief Commercial Officer at CP, says: “CouriersPlease is striving to make all aspects of our business greener. As such, we will be rolling out several sustainable initiatives over the next 12 months as we strive to become a carbon-neutral carrier. We’re thrilled to embark on this journey and partner with Manrags. “To contribute even further and encourage our people, our CP franchisees will have their old uniforms shredded and turned into new useful pieces through Manrags’ recycling program. It will play a big role in our over-arching environmental strategy aimed at reducing our carbon footprint.” Michael Elias, founder and managing director of Manrags, says: “Our new partnership with CouriersPlease is a further step towards making the textile recycling process accessible and seamless for the public. There’s no reason for clothing, shoes and linen to end up in landfill now as we’ve created a fast and seamless pick-up experience for households.” www.couriersplease.com.au manrags.com.au

Business Franchise Australia and New Zealand 9

what’snew! Q&A WITH THERMAWOOD’S NEWEST MEMBER OF THE FRANCHISE NETWORK - JOEL SMITH It’s a great opportunity for anyone willing to learn something new and have a go! The product is tried and tested, the network is already in place. The sales process wasn’t a sales process, it was an education process and that’s the way it should be! There’s nothing to hide and that’s what was important to me - it comes back to Thermawood being a great product! What decisions did you consider when buying a franchise? I asked the important questions like “Who are you going into business with and what do they want/ expect from you?” With this, I also wondered, “what can I expect from them, what do I need from them?” What are you looking forward to, as you start this new business journey? Consistency It’s business as usual for Thermawood in Australia with multiple projects underway and new franchise locations operating. The team recently welcomed new franchise partners to the international network with Joel Smith securing a popular Victorian territory and William Gordon taking over the state master franchise rights in Tasmania. We spoke to Joel Smith to find out more about

his thoughts on joining the Thermawood team and what the franchise sales process entailed to secure his Melbourne franchise territory. Congratulations Joel, on becoming a franchisee with Thermawood! How does it feel to be part of the team? Great, it’s been a fun few months! What led you to deciding to become a franchisee with Thermawood? Can you tell us about the franchise sales process?

How did you find out about the franchise opportunity? I drove past an active site, pulled the car over and asked some questions. Then I did some independent research and called Jacki Cook who is the state master of Thermawood in Victoria. She answered all my questions. If you’re interested in joining the Thermawood team, contact us to find out more. www.thermawood.com.au/franchises

NOMINATE A HEALTHCARE HERO TO WIN A 7-DAY FAMILY ESCAPE AND ACCOR PLUS MEMBERSHIP Sunrise has teamed up with Accor to offer a heartfelt appreciation of thanks to our healthcare heroes. We’re asking you to nominate an emergency worker, doctor, nurse or any other person who needs a well-deserved break after fighting on the COVID-19 frontline. 100 healthcare heroes will win an overnight stay in one of Accor’s 360 properties across Australia, and an Accor Plus membership which brings many exclusive travel and dining benefits. One lucky hero will also take home the major prize, a 7-night family

10 Business Franchise Australia and New Zealand

escape for four people at any Australian destination including flights, accommodations and an Accor Plus membership. To enter, individuals are asked to simply submit a short video. For details click here: 7news.com.au/sunrise/win/nominate-ahealthcare-hero-to-win-a-7-day-family-escape-and-accor-plusmembership-c-1084260

CELEBRATING 25 YEARS OF BUSINESS SUCCESS!

Mail Boxes Etc (MBE) Manuka is celebrating twenty-five years of ‘making business easier’ for the Canberra community. The longstanding MBE store opened its doors on 19 June 1995, by proud franchise owners Arthur and Marilyn Gray. Marilyn said, “We’ve been honoured to work with a wide range of clients, ranging from small businesses, community organisations, international and national associations at both Australian Capital Territory and Federal Government level. It’s been an interesting journey over the past 25 years. We started from nothing and have built our business to what it is today.” Arthur is humbled by the recent support shown over the past few months. He said “We truly value our clients and we thank them for their continued support during this trying COVID-19 period.” During this unprecedented time, the MBE franchise network has led the way in supporting their franchise partners by providing multiple strategies to help their businesses continue to operate. Clayton Treloar, MBE CEO has highlighted the support currently being provided, saying that; “We’re still doing everything we can to support franchisees, by offering reduced royalty fees, ongoing communication and training, and increased awareness for the changing business landscape. I have spoken with almost every MBE landlord in the country to ensure our partners are being well looked after and they are closely following the National Code of Conduct when it comes to landlords and tenants”. “I would like to personally congratulate Arthur and Marilyn in their big milestone. They are an integral part of our network and enjoy great success in the city of Canberra.”

POOLWERX HELPS SMALL BUSINESS WITH $40,000 SAVING ON NEW FRANCHISES The world’s largest pool service brand Poolwerx has announced a $40,000 saving for every new franchise to further support Australia’s economic recovery while helping Australians regain control of their livelihoods. With a significant number of small businesses set to close permanently and unemployment likely to rise to 20 per cent through the deepening recession, history has shown Aussies turn to the comparative safety of the franchise business model during economic downturns. Having survived five economic corrections throughout Poolwerx’ 30 year history, founder and CEO John O’Brien understands the role of the private sector in encouraging a V-shaped recovery by stimulating small business and creating jobs. “Amid rising unemployment figures, people are assessing their next career move and want to be in control again. We’ve already seen a significant rise in enquiries for new franchises. Getting into small business or franchising is a chance for them to secure their future and not risk being made redundant again,” Mr O’Brien said. “We want to see small business activity thrive again in Australia and this new offer picks up where the government stimulus stops. Reducing our franchise fee makes economic sense – we want to make it as easy as possible for the next wave of small business owners to come through, which we know can help get the economy back on track.”

The MBE franchise network is continuing to grow with new stores confirmed to open in New South Wales and Victoria in the coming months.

The significant franchise entry discount which applies to all new franchises granted from 1st July until the end of the year, makes it even easier for new entrants to start their Poolwerx venture with the support of the award-winning, global franchising brand, with prices now reduced from $99,800 to $59,800.

mbebusinessfranchise.com.au

www.poolwerx.com.au/franchising

Business Franchise Australia and New Zealand 11

C OV ER STO RY: L a Po rc h et t a

Community Spirit, Compliance and Innovation La Porchetta’s Journey Through COVID-19 “When the COVID-19 lockdown began, we had to make some of the toughest decisions we’ve ever made in business,” says La Porchetta franchisee, Francesca Surace. “We had to stand down most of our staff and we didn’t know what to expect moving forward.” Ms Surace has owned her 300-seat restaurant in Niddrie, Victoria for over a decade. “We are very family-oriented and our staff are like family members,” she says. “We had to make the tough choice of keeping only those who could multitask in order to keep our expenses lower. That way, we could provide a better service to customers who we were hoping would continue supporting us through our takeaway and delivery model.”

“When I think about what might have happened, I realise we were able to push through because we saw ourselves as a family, we worked together as a team and we persevered.” - Francesca Surace

12 Business Franchise Australia and New Zealand

Reducing her staff of 22 down to only nine, Ms Surace was concerned about their capacity to, “feed their families and pay their rents”, so she selected not only those with multi skills, but also those who didn’t qualify for the Government’s JobKeeper package. Hygiene practices were escalated, with hand sanitisers throughout and social distancing managed with delivery drivers and customers separated into different sections of the restaurant for pick-up. Staff regularly hand wash and frequently wipe down all surfaces, including door handles. “We had very strict hygiene protocols previously,” says Ms Surace,

“Once all the systems and guidelines were in place to support our franchisees through this new normal, we turned our minds to innovation and the ways in which we could extend our offerings.”

“but of course now, it’s been ramped up to meet the new requirements.” La Porchetta Niddrie wanted to thank their customers for their loyalty during difficult times and they reached out with small gifts and surprises. Over Easter, an Easter egg was included with every online order, Mother’s Day online orders included a free dessert and children were offered free ice-creams. “We wanted to express our appreciation that they are still supporting us,” said Ms Surace. At the same time, La Porchetta Niddrie reached out to local people who had been hit very hard by the economic shutdown. “We could see some people in our area were really suffering and we offered them free meals,” said Ms Surace. “We did what we could to put a smile on their faces.” Ms Surace says the assistance she received from La Porchetta Support Office was instrumental in helping her to deal with the unprecedented challenges she was facing. “They were onto it as soon as lockdown measures were announced,” she said. “They brought franchisees together in regular Zoom meetings and they understood that all our demographics are different and what works for one, may not work for another. They are very transparent and follow through with the support strategies we need to keep our businesses afloat in these very difficult times.”

tools to assist franchisees as soon as it became apparent that hospitality businesses were likely to be locked down. “We started reviewing our policies and practices from the get-go,” says Franchise Recruitment and Operations Manager, Brendan Flanagan. “Almost overnight, we updated our manuals and developed tools for franchisees to manage stricter hygiene and social distancing requirements. We also introduced contactless delivery and pick-up and we supported our franchisees with very simple and clear guidelines they could follow every step of the way. “Every franchisee in our system was facing greatly reduced turnover and we reviewed our fees accordingly. The team at La Porchetta Support Office wanted to provide franchisees with as many tools as possible to retain customer loyalty. “Once all the systems and guidelines were in place to support our franchisees through this new normal, we turned our minds to innovation and the ways in which we could extend our offerings,” says Mr. Flanagan. “We developed a range of discount meal deals and a completely new take-home meal kit offer, so customers who are missing their favourite La Porchetta meals could prepare them at home.”

“Our Franchise Operations Coach contacts us weekly to make sure we are doing as well as we can during the pandemic and he assists us with a whole range of matters, from vital communications with various business contacts to social media posts.”

“La Porchetta has 35 years of experience building support systems for our franchisees. While this has been one of the biggest challenges in the history of our brand, we believe that our robust franchise model meant we could respond quickly with the tools our franchisees needed to get through.

La Porchetta Support Office began developing

“Our strong community culture also came

to the fore and helped us to face this crisis. Many of our restaurants reached out to their customers by delivering food to those who are vulnerable and unable to leave home and by offering free meals to those at risk. Our franchisees are also supporting their local communities by keeping people employed.” Francesca Surace says, “When I think about what might have happened, I realise we were able to push through because we saw ourselves as a family, we worked together as a team and we persevered. Ms Surace looks forward to a time when she can interact with her customers in much the same way she did before. “We really miss those chats, smiles and hugs that were part of our everyday lives,” she says. “There is a real family feel in our restaurant. Our regular customers call us by our first names because they know us so well. “I can’t thank them all enough for their support. I know better times are coming and I can’t wait to see them in our restaurant and share good times together again.” Mr. Flanagan says, “As a brand, we’ve made sure that we’re prepared for unexpected challenges and we can respond quickly and comprehensively as we did with COVID-19. Now we’re excited about the future and we look forward to the continued growth of La Porchetta in Australia and New Zealand. This interview was conducted in May, during the heavy industry restrictions as a result of COVID-19, prior to Australian and New Zealand restaurants being able to re-open their dine in services. www.laporchetta.com.au

Business Franchise Australia and New Zealand 13

F R A N C H I S E C O U N C I L O F AUST R A L I A ( FCA )

A VOICE FOR FRANCHISING AND SMALL BUSINESS IN UNPRECEDENTED TIMES

A lot has changed over the past months and our businesses and community have had to face the massive challenges created by restrictions to stop the spread of COVID-19. 14 Business Franchise Australia and New Zealand

For the FCA, it has meant stepping up our advocacy and activity to represent membersâ&#x20AC;&#x2122; interests and concerns to government while delivering timely information, business advice and practical support to help meet the trading and workplace challenges. The response from our members has been terrific, including more than a hundred emails and messages of thanks and congratulations, as well as significant positive feedback from government and media.

We have taken a strong public stance on the key issues which have impacted on the sustainability of franchising and small business, and the wellbeing of owners, managers and staff. Some of the key platforms have been: intervention as some landlords refused to negotiate despite the plight of their tenants, especially in retailing; for businesses to help maintain staff and supplement their income as trading revenue evaporated; staff working from home, including maintaining their commitment, morale and mental health; and experiencing a huge lift in volumes to help the struggling food retail and hospitality groups rather than profiteer. to the Federal Government on the issue of redefining casual workers, and we are hopeful of an improved result.

The definition of casual workers IR is at crunch point, and last week’s court decision to redefine casual workers means we can’t put this conversation off any longer. There are thousands of small businesses and hundreds of thousands of casual workers this decision is going to hurt, if left unanswered. Casual workers are paid a higher base wage, trading off sick leave and annual leave permanent workers receive for a lower base wage. Putting casual workers on the same leave loadings as permanent workers will make it simply untenable for many businesses to keep them employed. Businesses will hit the wall, and employees will ultimately lose out.

“We have taken a strong public stance on the key issues which have impacted on the sustainability of franchising and small business, and the wellbeing of owners, managers and staff.” Mary Aldred | CEO | FRANCHISE COUNCIL OF AUSTRALIA

Calling for food delivery platforms to cut fees Most of Australia’s 90,000-plus individual franchised outlets are small businesses employing 598,500 Australians and many are in the food and hospitality sector, so when they struggle, there’s massive impact on the national economy. The FCA argued that unless the food delivery platforms reduced commissions to help sustain restaurants and food franchises, there was a risk that many would not be able to continue operation, with the threat of further major job losses.

Relief for commercial tenants The FCA also welcomed the ACCC decision to allow tenants and landlords to get together and collectively negotiate outcomes that optimise businesses’ ability to meet rental obligations will support their ongoing sustainability as a result of COVID-19 trading impacts. The decision recognised the urgency for retailers and landlords to collectively negotiate rent relief was an excellent outcome following a joint application to the ACCC by the FCA with the National Retail Association, Australian Hotels Association and the Pharmacy Guild.

Looking to the future Small businesses have been hit hard by COVID-19 and although restrictions are starting to be eased, the impacts on individual businesses and the economy nationally will be felt for some time. The FCA is continuing to work closely with government and other industry peak bodies to ensure that the voice of franchising and small business is heard by government as we head down the path to economic recovery. Mary Aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $184 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a compliant, sustainable and profitable franchise sector. Franchise Council of Australia Phone: 03 9508 0888 Email: info@franchise.org.au Web: www.franchise.org.au

The FCA is hopeful of an improved outcome as a result of its strong representations to the Federal Government on this issue.

“The FCA is continuing to work closely with government and other industry peak bodies to ensure that the voice of franchising and small business is heard by government as we head down the path to economic recovery.”

Business Franchise Australia and New Zealand 15

S N A PS H OT: A n d rew B a r to n L a u n d r y S y s te m s

LAUNDROMATS CLASSED AS AN

ESSENTIAL SERVICE These are exceptional times and I wake up every day thankful I’m working in an industry that is largely unaffected by the turmoil of the world all around us. Laundromats have been classed as an essential service in many countries around the world and they continue to remain key to the fight against COVID-19.

At Andrew Barton our Managed Laundromat Service includes a full cleaning service and we have spent time ensuring all cleaning staff are fully trained in how to effectively clean laundromats. In addition, we now have public health and safety posters in all laundromats highlighting guidelines including observing social distancing and outlining the additional cleaning measures in place. One of the unique aspects of our laundromats is the cashless payment system, not only do we see an increase in revenue over old cash but it’s

“We’ve been carefully monitoring the effects of the various levels of lock downs on the revenue of our client’s laundromats and interestingly we’ve noticed in most cases it’s been business as usual with no discernable effect.”

significantly more hygienic and our customers are much more comfortable knowing there’s no need to use cash or change machines. We’ve been carefully monitoring the effects of the various levels of lock downs on the revenue of our client’s laundromats and interestingly we’ve noticed in most cases it’s been business as usual with no discernable effect. In some cases, we’ve even noticed an increase, notably where competition has been won from older, coin operated and less hygienic laundromats. This finding has proved what we set out to do, namely, to help investors build sustainable businesses that disrupt the market with technology, quality and reliability. For more information on how to build your own laundromat portfolio contact mls@andrewbarton.com.au or call on 1800 30 40 30.

16 Business Franchise Australia and New Zealand

Business Franchise Australia and New Zealand 17

E X PERT A DV I C E

THE PILLARS OF WORKPLACE WELLBEING INDIVIDUAL WELLBEING is a goal people are always striving toward. As work comprises such a big part of life, it is a signiďŹ cant contributor to it. Workplace wellbeing was the top-ranked element in a place of employment, with 72 per cent of workers saying it is extremely/very important to them How people are functioning has a significant impact on the work they do. Conversely, how people function in the workplace has a significant effect on their everyday life and how they function as a whole. When it comes to wellbeing at work, leaders need to be aware of the different pillars of wellbeing and how they intersect in the workplace.

Personal wellbeing The shift over the last few decades to a knowledge economy has resulted in increased sedentary lifestyles, greater inactivity and less time spent outside. When workers spend too long at work, feel stressed or donâ&#x20AC;&#x2122;t have

18 Business Franchise Australia and New Zealand

enough energy because of work, they struggle to make physical health/fitness (49 per cent) and sleep (41 per cent) a priority. It can also impact their mental health, with 43 per cent always or often feeling stressed in life, and 79 per cent of those admitting it is work-related.

“How people are functioning has a significant impact on the work they do. Conversely, how people function in the workplace has a significant effect on their everyday life and how they function as a whole.”

Workplaces that encourage people to leave on time have regular breaks from sedentary work and encourage healthy routines to contribute to their workers’ ability to thrive physically. Ensuring the workplace is a healthy environment where workers are encouraged and supported, have opportunities to find balance in their lives and enjoyment in their work can also contribute to workers mental wellbeing.

Ashley Fell | Communications Director | McCRINDLE

Interpersonal wellbeing Human beings are social creatures, and our interpersonal wellbeing is key to thriving at work. A sense of belonging and connection with others correlates with higher self-esteem, greater life satisfaction, faster recovery from disease, lower levels of stress, less mental illness, and longer life. Therefore, research suggests that more than just what you’re doing at work, it’s who you’re doing it with that contributes to engagement and wellbeing. With a third of the hours in an average week spent at work, the nature of work changing and a shift in how time is spent outside of work, the workplace plays an essential role in the social needs of human beings. To some, work is simply a job, but to many more, it’s a lifeline to social interaction, purpose and a place of belonging. The best leaders facilitate purposeful community; social needs are met but in a collegiate setting.

Vocational wellbeing The word vocation means a strong calling or inclination towards a particular career or profession. For some, talk of finding a career that aligns with their passion and sense of mission may sound overly zealous. Yet even among the most clear-eyed of the next generation, values alignment and a commitment to the organisational cause are prerequisites for a job search. No longer is it merely a fair day’s work for an honest day’s pay. As we say to our clients: ‘People aren’t working for you. You may employ them, but they are working for their own reasons. Think of them as professional volunteers.’ The impacts of people’s work are critical to a sense of vocation. Workers want to know that their work makes a difference. Communicating organisational purpose and the effects of that work is foundational to employee motivation and engagement.

“Workplaces that encourage people to leave on time have regular breaks from sedentary work and encourage healthy routines to contribute to their workers’ ability to thrive physically.”

Financial wellbeing While the workplace is not responsible for workers personal finances, it certainly contributes to them. During the COVID19 shutdowns, it became to governments worldwide that the financial impacts would cause many more significant problems than the virus itself. Aware of the lack of personal savings and the economic vulnerability of workers, the Australian government implemented its JobKeeper program, which was the most significant spend on any social program in Australian history. Our research at the time showed that 49 per cent of Australians said they were extremely/very emotionally resilient (mental health), 40 per cent were extremely/very physically resilient (overall health) but only 30 per cent felt extremely/very resilient financially. For most people, the main contributor to financial wellbeing is earnings via salary or wages. Therefore, job security is an important

factor for wellbeing. Along with the social, relational and vocational elements, the stability of having a working situation where people feel secure in the future is vital for worker wellbeing. Work is key to personal wellbeing and is about more than stakeholder returns or immediate deliverables. It plays a huge role in people’s personal, interpersonal, vocational and financial wellbeing and is key to our sense of contribution, value, purpose and meaning. Ashley Fell, along with Mark McCrindle, is the author of Work Wellbeing: Leading thriving teams in changing times (Rockpool Publishing $29.99). She is a sought-after speaker, social researcher and is the Communications Director at McCrindle, which helps leading organisations gain a clearer picture. Work Wellbeing: Leading thriving teams in changing times is available at all good bookstores and online at www.workwellbeing.com.au

Business Franchise Australia and New Zealand 19

S N A PS H OT: B ath ro o m We r x

USE YOUR HANDYMAN SKILLS TO MAKE BIG MONEY! And get paid while you go through your training, NO TRADES SKILLS REQUIRED! Bathroom Werx offers a unique franchise system which enables Franchisees to make big money in bathrooms with little or no trade skills. Franchisees get on with the day to day work of making old bathrooms look like new as well as concentrating on their local area marketing while leaving the Franchisor to do a lot of the admin tasks. This is achieved by centralising calls from all over Australia to our Head Office call centre operation. Calls are answered by our professionally trained staff who can assist Customers with their enquiries immediately. “Franchisees have given us access to their daily calendars so we can respond immediately to a Customer’s request for a job or a quote appointment with a definite time and date,” says CEO George Yammouni. “This level of service impresses Customers who are not used to this sort of customer service when dealing with the trades.” “Most times you have to leave a message and then wait for someone to call you back. And the other frustrating thing that people often experience is that if you do book in a job or a quote, you are told that someone will be there between 8am and 12pm or sometime in the afternoon so you end up having to take a day off work.” Bathroom Werx’s unique booking systems means that Customers are given an exact time and date of when they can expect their Franchisee to arrive. The other great benefit for Franchisees is that they are not tied to the phone all day long. This means they do not have to be interrupted

to answer the phone. Sometimes Franchisees can get up to 20 calls per day which would cause delays to finishing their jobs and therefore impact on their sales for the week if they had to answer every incoming call. One of the things that attracted Perth Franchisee Darren Egan was the fact that he did not have to set up an expensive infrastructure to run the business. “No need for an office set up with phones, desks, computers, fax machines, etc. Everything is run from the Head Office Call Centre and they inform me of any jobs or quotes I have to do each day,” says Darren. “They also send out invoices for any commercial jobs I do and chase up debtors for me. This means when I get home after work, I can relax with my family without the worry of any admin work.” Franchisees love making bathrooms look like new again but not so much the admin stuff and paperwork that has to be done to run a business. The Bathroom Werx Franchise system has been designed to maximise the productive capacity of each Franchisee every week. Franchisees make money by completing bathroom makeovers for their Customers – the more they can finish in a week, the more money they can make. The restraints that prevent this from happening are marketing and operational admin issues like confirming jobs, answering phones, sending out marketing materials, following up on quotes done, etc. These all take time to do and impact on the time left to do the work that actually makes the money. By taking over these functions for Franchisees they then become more productive and therefore make more money. It is a unique system in terms of Franchising as the Franchisor is in a genuine partnership with his Franchisee by taking responsibility for some

20 Business Franchise Australia and New Zealand

of the aspects of running the Franchisee’s business. It is a great system that delivers a superior service outcome for our Customers and Clients. And at the end of the day, it is the Customer that is the “KING” we are looking to serve with a delivery outcome that promotes a high referral rate. Bathroom Werx has opportunities for people all over Australia. The Group are currently celebrating their 34th Birthday and are offering “INTEREST FREE LOANS” to people that are interested in becoming part of the network. The entry costs are low as the Franchise Fee is only $45K and includes all plant & equipment, stock, uniforms, stationery, and a 4 week training course. As part of their Birthday celebrations they are also providing finance (to approve applicants) of up to $20K on 5 year interest free loans. This can reduce your investment to only $25,000 to get into this business. Check out our web site if you would like to know more: www.bathroomWERXfranchise.com Or call now for a FREE Info Pack: 1800-644-171.

Darryl Morris

Business Franchise Australia and New Zealand 21

FO C U S FE AT U R E : N AT I O N A L FR A N C H I S E I N S U R A N C E B R O K ER S

ENSURE YOUR INSURANCE

Just as franchises vary in the services they provide, so too do their insurance requirements. Industry expert Darryl Morris understands this is a tricky area that can cause a lot of anxiety and is often time consuming. He explains how his business, National Franchise Insurance Brokers (NFIB), formed in 2011, has created a simple, online risk management solution to ensure the franchisor’s brand is protected and franchisees have an appropriate level of insurance.

What was the driving force behind starting the company? NFIB first trialled its services in 2010. This trial period involved discussion with

“Are you covered for loss from employee theft? What about customer injury? Do you even need that? The Franchise Council of Australia recommends cover for fire and peril, business interruption, burglary and theft, public and product liability, and workers’ compensation as core areas.”

franchisors, franchisees and insurers where we attempted to understand what was missing in the insurance space for the franchising industry. We looked at what was needed to meet the changing compliance needs of a franchisor and what would enable them to have a better overview of their insurance program for franchisees. At the end of that year of extensive research, it was clear that there was a real need to develop a specialised insurance solution that would address the needs of all the stakeholders and so NFIB was formed.

22 Business Franchise Australia and New Zealand

What was needed? Franchising, from an insurance perspective, is a simple model. However, there are significant costs to an insurance broker in managing multiple franchisees, often with different insurance expiry dates. Franchisors want to maintain the integrity of their brand, franchisees want business security, and brokers work with insurers to meet those needs. With an electronic distribution platform sitting between the franchisor, franchisee, broker and insurer, all the parties can be served in a costeffective manner, often at a time that best suits

“Knowing you have the right cover and that any unusual circumstances have been thought of brings peace of mind.”

“National Franchise Insurance Brokers (NFIB), has created a simple, online risk management solution to ensure the franchisor’s brand is protected and franchisees have an appropriate level of insurance.”

Add to that your franchisor’s specifications that may be carefully considered or potentially quite vague. Under-insuring to save money sounds attractive until you run into trouble. This can also happen when you expand your business but forget to update your policy. Are you covered for loss from employee theft? What about customer injury? Do you even need that? The Franchise Council of Australia recommends cover for fire and peril, business interruption, burglary and theft, public and product liability, and workers’ compensation as core areas. But there are many more additional areas that apply to specific situations, such as professional indemnity if you are offering advice. It is a complex, and very important, area to get right!

Help is at hand everyone. And by having all the information in the one place, they are all on the same page, reducing miscommunication and saving time. NFIB is unique in this space and enables a franchisor to have real time transparency over their brand’s insurance at the franchisee level.

What services do you provide to the industry? NFIB provides a technology interface as well as an extremely cost-effective insurance solution dedicated to franchised business. Franchisees can access a customised online area created specifically for their franchise. NFIB can take care of compliance, certificates of currency and even make sure your dates line up taking the headache out of administrating your insurance. NFIB also provides franchisors with full insurance broking services for their corporate insurance needs. And all NFIB products are underwritten by one of the world’s leading insurers. This is designed to bring real and tangible benefits to both the franchisor and the franchisee. All our services are operated within a no cost ecommerce platform bringing all these related aspects logically together. As NFIB has developed its own proprietary technology, we are able to offer insurance solutions together with compliance management via our e base platform, all of which come as a benefit to the franchisor and their franchisees.

What experience do you have in this area? I started my working career in 1979 as an apprentice in the RAAF (Engine mechanic) but moved into the insurance industry in the early 80s. Having always been in insurance sales and management, I have found the insurance industry to be both rewarding and challenging as it moves through the many evolutionary cycles. I have enjoyed over 35 years in the industry covering both underwriting with an insurer and account management as an insurance broker. In 2002, I joined my first broking firm and over the next 10 years I built and developed a number of insurance broking companies together with supporting insurance agencies. I am passionate about success. Nothing is better than finding the ‘gaps’ in the insurance delivery process and being able to build businesses that meet these needs for the customers. NFIB has been a success story of a company created at the right time and our clients and customers would attest to the value we have added to their brands.

Is insurance really that complicated? Different insurance providers can have vastly different policies for, what at first, seems to be the same cover. If you’ve spent your life perfecting your coffee making skills, chances are you won’t be familiar with their jargon.

Fortunately, NFIB are familiar with all the jargon and what options are available to you. They draw on years of industry experience to advise on your franchise’s specific requirements. While they are a technology based delivery solution, they do have a team of insurance brokers who are ready to walk you through the process of arranging your insurance. Knowing you have the right cover and that any unusual circumstances have been thought of brings peace of mind. And if something does go wrong and you must make a claim, they are best placed to ensure you get a quick and accurate settlement. While the business is based in Perth, they have assessors Australia-wide. Darryl Morris is happy to chat to franchisees should they wish to discuss any matter relating to their insurance.

The bottom line While the value of simplifying your insurance matters is huge, it won’t break the bank. Quick and easy, setting up your own NFIB program is free. The only costs are related to the actual insurance premiums specific to the requirements of your franchisor. With such a vital aspect of your business in the very capable hands of NFIB, you’re free to do what you do best. If you would like more information, contact Darryl Morris, Managing Principal of NFIB on: 1800 776 747 darryl@mynfib.com.au

Business Franchise Australia and New Zealand 23

E X PERT A DV I C E

LETTING PEOPLE GO WELL

A GUIDE ON WHAT TO DO As the world scrambles to respond to the threat COVID-19 poses to humanity, life has become particularly challenging for a lot of people. A report by the Grattan Institute predicts between 14 and 26 per cent of Australian workers could be out of work as a direct result of the coronavirus shutdown, with the crisis having an enduring impact on employment for years to come. Some employers find themselves for the first time having to let go of highly valued staff

“Don’t underestimate how stressful downsizing can be for everyone involved. It’s logical to assume that the people faced with the possibility or reality of losing their job may be stressed.” Karen Gately | Author and Founder | CORPORATE DOJO

because they simply can’t afford to keep them. Even those leaders who have faced the hard task of downsizing before, are being forced to make tough decisions that undeniably impact lives. These decisions are being reached in very short time frames with not a lot of certainty of the future to work with.

“Some employers find themselves for the first time having to let go of highly valued staff because they simply can’t afford to keep them. Even those leaders who have faced the hard task of downsizing before, are being forced to make tough decisions that undeniably impact lives.”

While there is nothing, anyone can do to avoid altogether the circumstances we find ourselves in, nor the pain inherent in letting people go, a respectful and compassionate approach will go some way to making it a little easier for all concerned. People who lose their job through redundancy typically want to know that every decision reached was made with fair and reasonable consideration given to all of your options and the consequences. You must demonstrate you care and are doing everything you can to avoid unnecessary impacts on staff and their families. Help people to feel personally valued and that the loss of their job is sincerely regrettable. Focus on each person and appreciate how their lives will be impacted by the decision to let them go. Never step back from the decisions you need to make, the harsh reality is for many businesses to survive these times, cutbacks of all types of investment or expenditure will be necessary. Just be able to articulate why you have no other choices and demonstrate a sincere appreciation of the consequences for team members impacted.

Communicate Well Being authentic and honestly sharing insight are essential elements of treating people fairly. Allow your team to understand the extent of

24 Business Franchise Australia and New Zealand

“You must demonstrate you care and are doing everything you can to avoid unnecessary impacts on staff and their families. Help people to feel personally valued and that the loss of their job is sincerely regrettable.”

leaders implementing the decisions. These people often find themselves having to work long hours, many of which are spent engaged in emotionally charged conversations, making decisions with life-changing consequences for people.

the reality you are facing. Reasonable people understand that employers have limited capacity to control or change circumstances right now. Work with each member of the leadership team to ensure managers can communicate decisions clearly, provide facts accurately and deliver news with sensitivity.

have been implemented, people often spend a lot of time talking about what has happened and worrying about what might happen in the future. Keep communicating with your team about why you have confidence in the future and the role you need them to play to make it happen.

It’s common for organisations to fear providing information too early and risk causing unnecessary fear, anxiety and disclosure of sensitive information to the market. The reality is, however, where there is a void of information, people will typically make assumptions and draw their own conclusions. Proactively manage the awareness and perceptions of your team. Be upfront with people about the circumstances in which it will become necessary to let people go and how those decisions will be reached.

If the truth is that further redundancies are likely, help the team to understand what needs to change to avoid those circumstances. Irrespective of how hard the fight might be to avoid that reality, you are better off focusing your team on what they can do rather than simply leaving them to wallow in the miserable reality that further job losses are looming.

Keep Communicating Maintain communication with the team well beyond the last day employees made redundant left the business. After job cuts

Understand broader impacts Don’t underestimate how stressful downsizing can be for everyone involved. It’s logical to assume that the people faced with the possibility or reality of losing their job may be stressed. Some organisations, however, underestimate the stress felt by HR staff and

Check-in with these people and encourage them to seek the support they may need. While Managers and HR people need to avoid getting caught up in emotions that undermine their ability to drive the process with objectivity and professionalism that can be easier said than done, understand that while maintaining high standards of conduct is essential at times people immersed in the process of downsizing will struggle to have the strength they need to maintain composure and resilience. Karen Gately, founder of Corporate Dojo, is a leadership and people-management specialist. Karen works with leaders and HR teams to drive business results through the talent and energy of people. She is the author of The People Manager’s Toolkit: A Practical guide to getting the best from people (Wiley) and the host of Ticker TV’s Black Belt Leader. For more information info@corporatedojo.com www.corporatedojo.com

Business Franchise Australia and New Zealand 25

PR O FI L E : Wo l l e r m a n n Fr a n c h i s e D eve l o p m e nts

REASONS

TO MAKE FRANCHISING YOUR BUSINESS EXPANSION STRATEGY

As a business expansion strategy, franchising provides many benefits to both the franchising company and the individual franchisees. The benefits to the franchisees are well documented in nearly all franchise marketing including franchisor websites, franchise recruitment advertising and editorial discussion in the various media. Less well understood are benefits to the franchisor. As the decision to embark on franchised expansion takes some time to formulate, it is worth revisiting these benefits. A strategy of franchised expansion is always a major commitment for any company and franchising is not something you can half-do or adopt a “try it and see” approach.

So, let’s elaborate the most common reasons why franchising can be such a powerful strategy for reaching a long-term expansion objective for a franchisor. 1 Investment by franchisees up and operate their franchised outlet or territory. stock, premises, working capital; plus: cost of recruitment and provides some initial profit to the franchisor.

does not require a huge capital outlay.

2 Rapid expansion and territories very quickly by using the franchisee’s money. efficiencies and to reach a critical mass as early as possible. or 10 franchises than it does for just 1 or 2.

6 Complementary roles to. view and builds the brand profile, while providing support to the franchisee network. the day-to-day operations and is responsible for performance of one business unit.

7 Profitability

3 Reach access markets a long way from home base or home city.

to full company ownership of distribution channels and requires a different mind set by a franchisor.

and international expansion.

bottom-line (which is franchisee’s profit).

4 Motivation invested in their franchise, therefore they are highly motivated to make it work.

franchisee therefore the franchisor needs to build a network of multiple outlets/ operators ideally all buying from the franchisor.

than having a manager and staff operate each outlet or territory.

the network, not selling directly to the end customer.

5 Local knowledge As such, they can build a client base far better than a company operating a remote branch outlet. being part of their local community. important for international expansion where customs, culture and language are often very different from the franchisor’s home country or city.

26 Business Franchise Australia and New Zealand

It is this duality of roles that makes franchising so effective. It’s a business relationship in w hich each party does what they do best. For a franchisor, it is about building a network, and with this focus and commitment, franchising can deliver significant benefits to a company that are simply not available by alternate, or traditional, means. Prepared by Roger Dickeson National Franchise Manager Wollermann Franchise Developments

WFD

? ?

, ,

Putting it all together is our responsibility! With 25 years in the franchising industry we know how to grow a business, locally, nationally and internationally. We are one-stop-shop business expansion consultancy, specialising in strategic planning, legal documentation and recruitment.

Looking to grow your business? Contact Colin Crawford, National Franchise Manager or visit our website. Head Office: Melbourne. T: + 61 3 9999 6488 FREECALL 1300 249 276

www.franchisedevelopments.com.au

Melbourne I Sydney I Gold Coast I Adelaide I Hobart I Perth

E X PERT A DV I C E

WANT BETTER OUTPUT? THEN FOCUS ON THE SAFETY OF YOUR TEAM

When leaders think about ways to motivate their team, safety isn’t something that would typically top the list of considerations, and yet it plays a crucial role. People want to work in an environment where they feel safe – both physically and mentally. Today, creating healthy workplaces where people feel psychologically safe is appreciated as being just as important as other elements of safety. In 2012, Google started research — codenamed Project Aristotle — to figure out what

made the best teams. Initially, they thought it would be about the smarts of the people in the group, but in time they realised it had far more to do with how the group connected and engaged.

each other”. It is knowing your team won’t embarrass, reject or punish you, and where the team trusts and respects each other. Having these elements in place enables people to come to work and be their authentic self.

A year into the five-year study, they discovered that having explicit group norms was fundamental. The next step was to figure out what team norms mattered the most. Further investigation and research concluded that at the core was the need for psychological safety; a term coined by Harvard Professor, Amy Edmonson.

Creating such an environment involves several critical elements.

Writing in the Harvard Business Review in 2019 she said “Psychological safety isn’t about being nice. It’s about giving candid feedback, openly admitting mistakes, and learning from

28 Business Franchise Australia and New Zealand

Build the framework Framing the work and ensuring everyone in the team is on the same page is part of this process. You need to establish common goals, clarity on challenges, and expectations on how you deal with failure and uncertainty. As the leader, ensure you have clear goals, responsibilities and ways of working together. Challenge yourself and consider: How are you

“People want to work in an environment where they feel safe – both physically and mentally. Today, creating healthy workplaces where people feel psychologically safe is appreciated as being just as important as other elements of safety.” Michelle Gibbings | Author and Workplace Expert | MICHELLEGIBBINGS.COM

“Ask yourself: are you creating the environment, which embraces difficult questions and challenging conversations? What can you do to encourage more participation?”

Set the standard creating clarity rather than confusion about work, deadlines, dependencies and challenges?

Invite involvement Accept your role in being curious, humble, open to ideas, and having a growth mindset. Be willing to ask questions, listen and have established mechanisms for gathering input and facilitating discussions from your team members. Create the best environment for people to share their thoughts and perspectives. Ask yourself: are you creating the environment, which embraces difficult questions and challenging conversations? What can you do to encourage more participation?

This approach fails if you don’t respond set the standard, follow it and behave consistently. Your team will watch what you say and do, and don’t say and don’t do. Praise people for their efforts and remove the stigma that is often attached to failure by focusing on learnings and growth. When you are inconsistent, unreliable and your processes aren’t clear, your team will see a failure to act as an indication that there is no standard or that it’s inconsistently applied. That will impact how they feel, what they say and don’t say to you, and subsequently, their behaviour and the level of team trust. Check yourself and consider: what standards are in place? What actions have you implemented to create a psychologically, safe

work environment? How are you fostering genuine trust and care across the team?

Be open with your team Be open with your team about your pressure points and what you do to manage stress and maintain a healthy lifestyle. As part of this, encourage your team members to take care of their physical and mental health. It helps if you, as the leader, role model self-care behaviours. If you want progress in your team, then consider the impact that safety has on how your team connects, engages and works together. Michelle Gibbings is a workplace expert, working with global leaders to build workplaces where leaders and employees thrive and great things happen. She is the Author of ‘Step Up: How to Build Your Influence at Work’, ‘Career Leap: How to Reinvent and Liberate your Career’ and the new book ‘Bad Boss: What to do if you work for one, manage one or are one’. www.michellegibbings.com

Business Franchise Australia and New Zealand 29

Don’t miss an issue

GET THE APP C OV ER STO RY: L a Po rc h et t a

Community Spirit, Compliance and Innovation

“Once all the systems and guidelines were in place to support our franchisees through this new normal, we turned our minds to innovation and the ways in which we could extend our offerings.”

La Porchetta’s Journey Through COVID-19 “When the COVID-19 lockdown began, we had to make some of the toughest decisions we’ve ever made in business,” says La Porchetta franchisee, Francesca Surace. “We had to stand down most of our staff and we didn’t know what to expect moving forward.” Ms Surace has owned her 300-seat restaurant in Niddrie, Victoria for over a decade. “We are very family-oriented and our staff are like family members,” she says. “We had to make the tough choice of keeping only those who could multitask in order to keep our expenses lower. That way, we could provide a better service to customers who we were hoping would continue supporting us through our takeaway and delivery model.”

“When I think about what might have happened, I realise we were able to push through because we saw ourselves as a family, we worked together as a team and we persevered.” - Francesca Surace

12 Business Franchise Australia and New Zealand

Ms Surace says the assistance she received from La Porchetta Support Office was instrumental in helping her to deal with the unprecedented challenges she was facing. “They were onto it as soon as lockdown measures were announced,” she said. “They brought franchisees together in regular Zoom meetings and they understood that all our demographics are different and what works for one, may not work for another. They are very transparent and follow through with the support strategies we need to keep our businesses afloat in these very difficult times.”

VOL 14 ISSUE 05 JUL/AUG 2020

Francesca Surace says, “When I think about what might have happened, I realise we were able to push through because we saw ourselves as a family, we worked together as a team and we persevered. Ms Surace looks forward to a time when she can interact with her customers in much the same way she did before. “We really miss those chats, smiles and hugs that were part of our everyday lives,” she says. “There is a real family feel in our restaurant. Our regular customers call us by our first names because they know us so well. “I can’t thank them all enough for their support. I know better times are coming and I can’t wait to see them in our restaurant and share good times together again.”

THE PILLARS OF WORKPLACE WELLBEING

La Porchetta Support Office began developing

“Our strong community culture also came

Mr. Flanagan says, “As a brand, we’ve made sure that we’re prepared for unexpected challenges and we can respond quickly and comprehensively as we did with COVID-19. Now we’re excited about the future and we look forward to the continued growth of La Porchetta in Australia and New Zealand.

This interview was conducted in May, SPECIAL FEATURE during the heavy industry restrictions as

FOOD AND BEVERAGE FRANCHISES

a result of COVID-19, prior to Australian and New Zealand restaurants being able to re-open their dine in services. www.laporchetta.com.au

WAYS TO HELPBusiness YOUFranchise Australia and New Zealand GET READY FOR THIS

TAX TIME

COMMUNITY SPIRIT, COMPLIANCE AND INNOVATION

LA PORCHETTA’S JOURNEY THROUGH COVID-19

$4.95 (AUD), $7.95 (NZ) inc. GST.

www.businessfranchiseaustralia.com.au

VOL 14 ISSUE 05 JULY/AUGUST 2020

FOOD AND BEVERAGE FRANCHISES

RETURNING TO THE NEW NORMAL FOOD BUSINESS SAFETY

AS COVID-19 RESTRICTIONS EASE

“WHEN EVERYTHING CHANGES, CHANGE EVERYTHING”

FUTURE PROOFING YOUR RESTAURANT OR CAFÉ IN A POST COVID-19 WORLD

Business Franchise Australia and New Zealand 31

Resources at your fingertips!

CURRENT TITLES INCLUDE: Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication The Australian and New Zealand Business FRANCHISOR magazine The Magazine for Franchisors, Quarterly publication Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication The FRANCHISE GUIDE Annual publication CGBâ&#x20AC;&#x2122;s website also provides an additional advertising and information format and complements our publications.

www.businessfranchiseaustralia.com.au

32 Business Franchise Australia and New Zealand

CONTENTS

On the Cover 38

Feature Article: Food and Beverage Franchises – Returning to the New Normal

Expert Advice: Food Business Safety as COVID-19 Restrictions Ease

Expert Advice: When Everything Changes, Change Everything

Expert Advice: Future-Proofing Your Restaurant or Café in a Post COVID-19 World

In Every Issue 34

What’s New Announcements from the Industry

Feature Article: Food and Beverage Franchises – Returning to the New Normal

Proﬁle 48

Subway – The Fresh Taste of Customer Service

Expert Advice 42

When Everything Changes, Change Everything Fiona Robertson | Speaker, Facilitator, Coach and Author | FionaRobertson.com

Future-Proofing Your Restaurant or Café in a Post COVID-19 World Corina Vucic, Director, FC Business Solutions

Food Business Safety as COVID-19 Restrictions Ease

Chris Beasley, Managing Director, Safety Navigator

Have Your Say 52

Dominos - Technology in the Time of COVID-19

A regular of Business Franchise magazine, our special supplement in franchising showcases a different industry each issue To share YOUR SPECIFIC EXPERT INDUSTRY ADVICE or to FEATURE YOUR FRANCHISE in the next issue, please contact: Vikki Bradbury Phone: 03 9787 8077 Email: vikki@cgbpublishing.com

Business Franchise Australia and New Zealand 33

what’snew! KFC AND YUM! BRANDS FOUNDATION DONATE $160,000 TO FOODBANK AUSTRALIA than others. KFC wanted to show its support by helping those who have been hit hardest, ensuring they don’t have to worry about their next meal for the foreseeable future,” KFC Australia supply chain officer Michael Clark said in a media release. In 2019, KFC supported Foodbank by donating over 14,300 meals to people across the country in need. In 2020 onwards, KFC said it will continue to aid Foodbank by helping with the distribution of excess food from its restaurants to distribution centres across the country, as well as food shelters. “The COVID-19 pandemic has had a significant impact across the country, with many Australian’s now having to rely on food relief for the first time,” Foodbank Australia’s chief executive Brianna Casey said. KFC and Yum! Brands Foundation

Foodbank said it has already seen a 48 per

announced it will be donating $160,000

cent rise in demand for food relief across its

to its long-time partner charity Foodbank

network, but supplies are down by 27 per cent.

Australia, the donation will provide over

“Now more than ever we need to support each

“We are so grateful for KFC Australia and the Yum! Brands Foundation sizeable donation and long-term support over the past 15 years. This donation will help thousands of families and individuals in our communities who are doing it tough right now.”

320,000 meals to Australian’s in need.

other, especially as some are doing it tougher

www.kfc.com.au

BOOST JUICE PROMOTES CONTACTLESS ORDERING AND PAYMENT IN NEW AD The “Boost Sip of the Day” campaign encourages people to download their app to avoid queues. As restrictions have lifted and customers have returned to shopping centres, there’s a new challenge with long queues for nearly every shop. Customers don’t need to join a queue to order their favourite Boost. All they need to do is download the Boost App ahead and skip the queue. Plus, downloading the App gives customers access to Boost’s VIBE rewards program which features, amoung other benefits, a free Boost on your birthday. Launched on Channel 9 on 31 May, and also featuring on YouTube, the chain’s “Boost Sip of the Day” TVC features an app user getting her order ahead of customers wearing outlandish personal protective gear.

world, but Boost is all about making people feel just that little bit better. There’s nothing better than a bit of humour to give you a Boost. It’s part of our fighting Aussie spirit to share a laugh, even in the worst of times,” Boost Juice national marketing manager Lucy Duvnjak said.

The chain said the ad draws inspiration from “some of the extreme COVID-19 outfits that have been shared on social media from around the world”, whilst promoting a contactless ordering and payment solution through the Boost App.

“With the COVID-19 crisis, we’ve seen new audiences rapidly adopt digital solutions to meet their desire to live ‘normal lives’. It just goes to show how digital technology can meet the emotional needs of humans. That’s when digital is performing at its best,” Boost Juice chief technical innovation officer Christian McGilloway added.

“We’ve seen all the “we’re in it together” ads from brands around the

Watch the ad here: vimeo.com/423918180

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SAN CHURRO LAUNCHES REVAMPED MEMBERSHIP PROGRAM New Partnerships with Redcat and DoorDash Announced

MATT FICKLING APPOINTED CCO AT MOTTO MOTTO Motto Motto Japanese has promoted Matt Fickling as its new Chief Commercial Officer (CCO). As the group’s CCO, Fickling will assist the group’s managing director William Liu with expansion strategy and have direct responsibility for developing and growing new and existing revenue streams for its brand portfolio. Fickling is expected to lead all business functions, which include franchising, business development, brand and marketing, supply chain, digital & e-commerce for its namesake brand and KYOTO at home. Fickling held leadership roles in franchising and marketing before he joined the Japanese group in 2019. He was previously with Melbourne-based burger franchise Huxtaburger, where he served as head of operations, group general manager and then CEO. “It has been an awesome experience in Brisbane and a big privilege to work for such a crazy-innovative entrepreneur. I am very thankful that William relocated me to Brisbane for such a great opportunity and for looking after me during these more difficult times,” Fickling said in a LinkedIn post. www.mottomotto.com.au

Leading Australian dessert franchise and Chocolateria San Churro has announced the launch of its revamped membership program el SOCIAL and a new direct delivery service, partnering with hospitality POS, loyalty membership and IT specialist Redcat and global delivery service DoorDash. The refreshed loyalty program will see a new interface and host of features launch across the San Churro el SOCIAL website and app, designed by Redcat to offer a seamless brand experience across each customer touchpoint. Key features of the program include a digital membership card (hosted via the el SOCIAL app), contactless payment capability, live status updates on both earned points and rewards available, transaction history, San Churro store locator, online ordering, and more. In addition, el SOCIAL members will receive personalised offers to pair with purchases based on Redcat’s behaviour data. “We evaluated the market – and, forming these new partnerships with technology specialists Redcat and DoorDash were an absolute must. The services available by them both were in line with the direction of our business, and Redcat in particular counts a strong network of third parties they’ve worked with for progressive integration,” said San Churro CEO Giro Maurici. Thomas Stephens, GM of Australia, DoorDash, “Food delivery has become a lifeline for restaurants to reach customers during the pandemic and on the path to recovery, and as this demand for at-home food delivery continues to grow across Australia, we’re looking forward to providing San Churro and its customers with first-class online hospitality experiences.” By the end of the month, San Churro will also launch its newest partnership with Google, allowing customers to order food for pickup straight from Google Search or Google Maps. Find the closest San Churro store at sanchurro.com or follow on social via Facebook (@SanChurro) or Instagram (@SanChurro_AU).

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what’snew! ULTIMATE CHEESY GARLIC BREAD SUB RETURNS TO SUBWAY®

OPORTO APPOINTS HELEN MOORE AS NEW CEO The iconic fan favourite is returning to restaurants for a limited time Subway® Australia is serving the perfect indulgent feast this winter, with the return of sell-out favourite, Ultimate Cheesy Garlic Bread Sub. Returning for a strictly limited time, the Ultimate Cheesy Garlic Bread Sub takes the Subway® menu to the next level by serving guests’ their favourite sub flavours inside mouth-watering cheesy garlic bread. Senior Brand Manager Ben Miles said Subway was welcoming the fan-favourite back to the winter menu, following a sell-out success in 2019. “The Ultimate Cheesy Garlic Bread Sub was a huge hit with our guests last year and we’re excited to have this mouth-watering meal return in 2020,” Mr Miles said. “The Ultimate Cheesy Garlic Bread Sub is exactly that – ultimate – and is unlike anything we’ve created before. From our rich garlic flavour to the decadent oozing melted mozzarella cheese, an Ultimate Cheesy Garlic Bread Sub is an indulgent winter meal guaranteed to satisfy Australians’ comfort food cravings.

For those who fancy a more traditional style of garlic bread to add to their meal, Subway has the answer with the Ultimate Toastie; freshlybaked bread coated in heavenly garlic spread, toasted to perfection with layers of melted mozzarella. “The Ultimate Toastie is perfect as an afternoon hunger-buster or for those looking for an indulgent snack to eat on the run, the Ultimate Toastie is guaranteed to be your new winter snack of choice,” Mr Miles said. Guests can enjoy their sub any way they like by upgrading any sub to “ultimate” for just $1 for any Subway 6-Inch® and $2 for any Subway Footlong®. The Ultimate Cheesy Garlic Bread Sub is now available at all restaurants across Australia, for a limited time. Contactless pick-up is available with online ordering or via the Subway Australia App and guests can also choose to have their subs delivered with Uber Eats and Deliveroo. www.subway.com/en-AU

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Craveable Brands has appointed Helen Moore as the new CEO of Oporto, the company said in an announcement. Moore was most recently the General Manager – Convenience Development at Caltex which saw her plan, develop and launch retail format The Foodary. She was also said to be instrumental in the petroleum brand’s retail innovation pipeline, which included partnerships with Uber Eats and Deliveroo and digital experiences. “I am excited to have someone of Helen’s calibre join our team. Helen’s love for our brands and her passion for food, customers and convenience will be a great addition to our team,” Craveable Brands group CEO Karen Bozic said in the announcement. The franchisor said Moore’s experience in customer product development, new store formats, partnerships and network expansion will be “vital in leading Oporto in the next phase of growth.” “I’m a huge fan of the brand and see so much potential for our delicious flame-grilled food to be enjoyed by more customers, more often, across Australia and beyond,” Moore said. www.oporto.com.au

PLANT BASED FOOD ON THE GO NOW AVAILABLE AT 7-ELEVEN AUSTRALIA People looking for vegan friendly options or a delicious meat-free alternative can now drop into 7-Eleven Australia for plant based versions of traditional favourites. 7-Eleven No Chicken and Lettuce Sandwich ($5), 7-Eleven No Egg and Lettuce Sandwich ($5), 7-Eleven No Beef Pie ($4) and 7-Eleven No Sausage Roll ($4) are available nationally in all stores for customers seeking tasty, plant based food on the go. According to Julie Laycock, 7-Eleven Australia General Manager Marketing, 7-Eleven’s food innovation team has worked hard to ensure the plant based options taste just like their meat based counterparts. “We didn’t just want to have plant based options, we wanted to make sure they were tasty products in their own right. Our team developed these exclusive products with our suppliers, and we’ve done extensive testing with consumers to ensure the new products taste delicious,” Ms Laycock said. “The convenience of being able to drop into one of our 700+ stores makes it even easier for people looking for vegan friendly and vegetarian food and those who want to mix plant based meals into their diet more often.”

Ms Laycock said the company is looking to add to the range of plantbased choices across its network. “We’re continually looking at how we can provide more choice in our range. We’re trialling a soy milk option for coffee in a small number of stores in Victoria. We’ve converted our 7-Eleven Falafel Wrap to be vegan-friendly, and we have a vegan friendly 7-Eleven Teriyaki Mushroom Onigiri in a number of our stores also. We encourage customers to try our plant based and vegan friendly products and share their thoughts with us on social media,” Ms Laycock concluded. www.7eleven.com.au

NENE CHICKEN TO SELL SNOWING RANGE UNDER $4 ON NATIONAL FRIED CHICKEN DAY NeNe Chicken will be selling their Snowing Chicken range for under $4 on 6 July, National Fried Chicken Day. Customers can order packs of four or six Snowing Cheese, Chilli or Vegetable-coated wingettes and drumettes for $3.95. The South Korean franchise is operated by the ST Group and has 18 stores nationwide. ST Group also operates Gong Cha, PappaRich, Hokkaido Baked Cheese Tart in the country. The NeNe Chicken brand is gaining momentum as un-touched locations look to offer an authentic taste of Korean fried chicken. www.nenechicken.com.au

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FE AT U R E A R T I C L E

FOOD AND BEVERAGE FRANCHISES

RETURNING TO THE NEW NORMAL As stricter social distancing measures for public venues and social activities are enforced by governments around the world to reduce the risk of local transmission of the Coronavirus restaurants, cafes and bars, have been required to reduce their in-dining areas, follow strict new regulations and pivot to home delivery and takeaway options. With many businesses beginning to reopen and return to a new normal, now is the time to review all aspects of your business that may increase the risk of coronavirus transmission. Food and beverage franchises will need to adapt their business structure and policies to observe updated health and safety measures put in place by the government.

Assess your hygiene practices All franchised food businesses will need to provide updated training for staff on new hygiene practices and any procedural changes that have been implemented to avoid the spread of the virus. Food handlers and all other staff must maintain strict requirements around health and hygiene, including:

â&#x20AC;&#x153;All franchised food businesses will need to provide updated training for staff on new hygiene practices and any procedural changes that have been implemented to avoid the spread of the virus.â&#x20AC;?

foods, after going to the bathroom, and after handling money.

direct contact with a customer. such as coughing, sneezing or flu-like symptoms must be excluded from the workplace.

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Physical distancing rules Although regulations vary slightly between the different states and territories, some of the essential recommendations for venues to adopt in reopening should include: contact details on booking or entry, with name and a contact number.

cleaning measures and practices. includes information on the maximum number of people that can be present in the venue. handwashing practices and establish hygiene stations, with hand sanitiser, at entrances and throughout the venue.

markings to ensure physical distancing is maintained at cashiers, or consider the installation of sneeze guards.

Cleaning and disinfecting closer than 1.5 metres when seated. of customers are not seated face-to-face instance, by using contactless payments. These laminated menus can be cleaned in between each use, minimising condiments on tables and removing communal and self-service equipment. service or buffet-style food service areas and communal condiment and drink stations. Drinking water should be supplied free via table service.

During the pandemic, extra cleaning needs to be carried out throughout your business. You must keep your place of business clean and sanitised by taking the following measures: sanitising of facilities, equipment and transport vehicles (including food contact surfaces and equipment). Including door handles, bathrooms, service counters, handrails and EFTPOS keypads. areas within the food business.

business so that customers are not queuing at these points.

containers, utensils and chopping boards.

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FE ATUR E : FOO D A N D B E V ER AG E FR A NCH ISES

â&#x20AC;&#x153;Your customers are already on social media, but they are likely checking in much more frequently to get the latest updates on the virus.â&#x20AC;?

FE ATUR E : FOO D A N D B E V ER AG E FR A NCH ISES

FE AT U R E A R T I C L E

“It’ a good idea to send an email or newsletter to your customers to assure them that you’re implementing new procedures to protect their health when they visit your business.”

Promoting cashless payments

Food delivery options

Your business should promote cashless payments where possible, however, if cash is exchanged ensure that hands are washed with soap and water, or a hand sanitiser is used after handling money.

During the lockdown, many food and beverage operators had to pivot their businesses to include takeaway and home delivery options for their customers.

Mobile payment services and mobile wallets like Apple Pay are now widely available and provide secure, cash-free and effortless payments. As a growing number of consumers turn towards digital and flexible methods of payment to purchase the goods they love, more businesses are getting on board with payment platforms. By partnering with payment platforms, businesses can offer their customers a new way to pay either instore or online without the need for cash or cards.

If your food business is registered with Environmental Health, there are no further registration or administrative requirements if you want to provide food delivery out of your registered kitchen. You will, however, need to ensure your food business complies with the requirements of the Australia New Zealand Food Standards Code, including: takeaway packaging food

“By partnering with payment platforms, businesses can offer their customers a new way to pay either instore or online without the need for cash or cards.”

vehicle during delivery.

Stay in touch It’ a good idea to send an email or newsletter to your customers to assure them that you’re implementing new procedures to protect their health when they visit your business. Share any increased cleaning, disinfecting and hygiene protocols you’re implementing. If you are updating your hours or closing your store for a deep-clean, you should let your customers know via your website and social channels. Your customers are already on social media, but they are likely checking in much more frequently to get the latest updates on the virus. Whether you’re posting about the virus or letting your customers know what you’re up to, try posting more frequently to ensure you are showing up in their news feeds. Like many Australian’s, the team at Business Franchise magazine are looking forward to getting out more and supporting our local food and beverage businesses – so keep in touch! www.businessfranchiseaustralia.com.au

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E X PER T A DV I C E

“WHEN EVERYTHING CHANGES, CHANGE EVERYTHING” I recently heard that phrase from a colleague.

It turns out it’s the name of a self-help book designed to guide individuals through a personal crisis, but it’s also the perfect way for organisations to think about COVID-19. Simply put, there has never been a better time to think about changing your board or organisational culture. We all know that culture matters, according to McKinsey’s research of over 1000 organisations employing more than three million people, those with strong cultures (top quartile according to their Organisational Health Inventory) post a

“Our sense of belonging has been fundamentally disrupted, and it’s less clear right now what the rules of belonging are. They’re changing. They’re unfrozen. The only thing we can be sure of is that they will refreeze again, and it may be sooner than we think.” Fiona Robertson | Speaker, Facilitator, Coach and Author FIONAROBERSTON.COM

return to shareholders that is 60 per cent higher than those who are at the median and 200 per cent more than those in the bottom quartile.

Did you want a burning platform? For years I’ve heard directors and executives bemoan the fact that they don’t have a ‘burning platform’, a catalyst that will

motivate and energise their people and focus them on making the changes they need to make. A reason to stop operating on autopilot, take a moment to notice what they’re doing and consciously decide whether or not it is working. After all, you have to see before you can choose. We didn’t ask for COVID-19, but there’s no denying that alongside the horror of a pandemic, it also offers us a significant moment of reflection. Most organisations are already in the process of re-thinking their strategy in some form or other. Whether it’s who they target, what they offer or how they get it to market, they’re checking to make sure their unique combination of ‘who, what, how’ still makes sense as we work towards establishing a COVID-safe world. And, more than ever, they’re also asking why. What is the meaning of our work? What contribution do we make to the world beyond making money? All of that reflection is as essential for organisational performance as it is for our collective sanity. What some of them have forgotten is that a new strategy without the culture to execute it

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FE ATUR E : FOO D A N D B E V ER AG E FR A NCH ISES successfully is just a piece of paper. One that will be paid lip-service, but almost certainly ignored when the tough decisions come along. Strategy and culture are two parts of one thing. They are always changing and must continuously reinforce each other in an endless infinity loop.

Your culture is changing right now The reality is that your culture is changing anyway. Right now. Whether you’re actively managing it or not. It will happen by accident, or it will happen deliberately. Culture is probably the most widely discussed and widely misunderstood concept in business today. Most people have no idea what it is or how it works. It is still very commonly confused with employee engagement. They are not the same thing. Culture is the system, and engagement is an individual’s experience of that system. So if culture isn’t engagement, then what is it?

Culture is the rules of belonging Your organisation and your board already have a set of rules that dictate what earns or loses belonging in the group – those are the rules of belonging. The rules of belonging are based on the behaviours that increase a person’s status and acceptance in a particular group at a specific time. So the rules hide in the interpretation of behaviour, not in the act itself. Looking

“Most organisations are already in the process of re-thinking their strategy in some form or other. Whether it’s who they target, what they offer or how they get it to market, they’re checking to make sure their unique combination of ‘who, what, how’ still makes sense as we work towards establishing a COVID-safe world.”

for them is a bit like looking at The Matrix, if you don’t know there’s something to see, you won’t see anything – but as soon as you know, you see rules everywhere. You may have noticed that cartoon with the two fish in a bowl; one asks the other ‘how’s the water?’ and the other says ‘what’s water?’. Culture is like that. When you’re in it, it’s hard to see, but it fundamentally impacts everything we do.

behaviours, we need more of and less of and put in place clear actions to ensure they shift in the right direction. This happens most effectively through explicit, specific conversations with our people about what worked in the old world that will and won’t work in the new. Then put in place new rituals and building new tribes who embrace and reinforce what the new good looks like around here; our new rules of belonging.

It’s easy to underestimate how tribal humans are. As the ultimate social species, we’re hardwired to keep ourselves safe through belonging and connection, so the recent cognitive dissonance of staying apart to stay safe is intensely unsettling. Our tribes are dispersing and reforming far faster than we’re used to.

There has never been a better time to change your board or organisational culture. It’s changing anyway. Don’t let it happen by accident. Let’s seize the rare opportunity to make it deliberate.

Our sense of belonging has been fundamentally disrupted, and it’s less clear right now what the rules of belonging are. They’re changing. They’re unfrozen. The only thing we can be sure of is that they will refreeze again, and it may be sooner than we think. The new rules of belonging may support and accelerate our new strategies or may hinder and delay them. The only way to know is to be deliberate about it. To identify the

Fiona Robertson is the former Head of Culture for the National Australia Bank and a sought-after culture change and leadership speaker, facilitator, coach and author who helps leaders create cultures people really want to belong to. Her first book, ‘Rules of Belonging change your organisational culture, delight your people and turbo-charge your results’, is published by Major Street Publishing. More articles are available on www.fionarobertson.com

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E X PER T A DV I C E

FUTURE-PROOFING

YOUR RESTAURANT OR CAFÉ IN A POST COVID-19 WORLD Australian hospitality has always been a flamboyant, energetic sector - the heartbeat of social interaction filled with outgoing serviceoriented people, world-class baristas, sommeliers, and creative chefs. To see this industry, employing over 800,000 people, forced to its knees by COVID-19 has been devastating. The closed doors, the empty outdoor areas were images that have resonated deep within Australian hearts, as a reflection of how life changed so quickly.

While some cafes and restaurants were able to provide a takeaway service to generate a little cash flow, it was to a vastly reduced clientele and to a large extent fed the profits of delivery companies like UberEATS and Deliveroo. Now that restrictions are being eased, how does this sector recover? How do they convince people that it is safe to visit them? How do they make their takeaway offering – which is going to continue to be in greater demand – more profitable?

Think local, think health, think differently I am writing this at a time when restaurants are operating under very restricted conditions with the promise of further easing coming soon. Infection numbers are low, but there is always the spectre of a

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‘second wave’ if there is too much change too quickly. As a business owner in the hospitality world, you are going to need to think differently, moving forward. You are battling a mindset of people who now have a bunker mentality, who want to get back to normal, but until there is a cure or a vaccine for COVID-19, are going to live their lives hyper-aware of risk.

Think local People are now shopping locally as never before – a benefit of so many people working from home. As a local business owner in the ‘Hospo’ world, it is not enough to re-open your doors and carry on as before with a nod to physical distancing. You need to change your business to meet the new challenges – not just to survive, but thrive. To meet

areas, descale them. Dial-up the cleaning schedule and show the cleaning being done. Use coloured rags, sponges etc. as they will catch the eye and reassure people you are diligent. Throw out cleaning cloths as soon as they even get a little grungy looking. Have a poster displayed that tells your clients what you are doing to make them safe. You don’t want your premises smelling like a hospital, so you’ll need to find either cleaning products that are perfume-neutral or have a pleasant smell or find another way of introducing a nice fragrance to your premises.

“It is a different world, a new norm and that requires a lot of adjustment that is mentally taxing, but the business that takes the time to think through all possibilities and plans for them will be the winner.” Corina Vucic | Director | FC BUSINESS SOLUTIONS

Your staff have never been more critical to your business. Yes, you still need their smiles, their menu knowledge and their commitment to service. But they also need to be very aware of physical boundaries, the need for constant personal cleanliness as well as keeping your premises sanitised. Perception is essential – you may need to rethink what they wear. Now is not the time for untidy hair and holey jeans. If an apron gets food on it, change it immediately. Bathrooms are now super important. They need to be cleaned very frequently. Consider having a checklist on the wall – what needs doing and what time it needs doing and get your staff tick and initial when done. This will be reassuring to your clients. Add flowers and greenery to your bathrooms – they provide the illusion of freshness. Of course, you’ll need to provide hot water, soap and hand sanitiser. Replace common tables with smaller tables. Get rid of newspaper and magazine racks, pillows or blankets. No more water stations – your servers will now need to do this. Consider having a hand sanitiser dispenser either at the door, the counter or on each table. All food should now be behind the counter. Countertops should be free of food.

the coffee and food needs of your local community, to make your business a hub of positivity, to make them feel safe and have a back-up plan to service them still if there’s a return to tougher restrictions.

Think health You have a psychological battle as well as a practical germ-killing battle to win. Refresh your premises, add as much light and circulating air as you can. Deep clean all

Menus and on-table condiments are the most frequently touched items in your business – and therefore, the most contaminated. Do you have a blackboard menu above the counter? Or a sign directing your clients to a phone app that lists what’s available? Condiments could now be single-serve sachets provided on request. Your coffee rewards program with stamps on a piece of cardboard will need a re-think.

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“As a business owner in the hospitality world, you are going to need to think differently, moving forward. You are battling a mindset of people who now have a bunker mentality, who want to get back to normal, but until there is a cure or a vaccine for COVID-19, are going to live their lives hyper-aware of risk.”

FE ATUR E : FOO D A N D B E V ER AG E FR A NCH ISES

E X PER T A DV I C E

“If you have an outdoor area which you haven’t developed in the past, now is the time to re-think that, get any permits and plans you need to make it a priority. Gas heaters will be needed for colder areas.”

Have a poster on your door that tells your patrons what you expect of them. Be specific about social distancing, how long they can stay, how you will accept payment etc. Ask them not to enter if they feel unwell.

Think differently Until we have a vaccine or cure, this virus is going to be in our lives. It may get out of hand, causing another lockdown. Make contingency plans. What did the previous lockdown teach you? Do you need to concentrate more on the takeaway side of your business? How can you make your offering better than your competitors? How can you provide a unique takeaway experience? Think about providing takeaway meal packs – like Bento boxes – for breakfast, lunch and dinner. Your online website and social media presence have never been more critical. If you don’t have a website, it’s a great idea to set one up, but a well-maintained Facebook page can be effective too. Your latest menu needs to be available online. Take the time to add explanations about your food. Make them hungry with your words. Tell potential clients about all the ways they can enjoy your food – dine-in or takeaway. Let them know what will be expected of them if they are dining in. Reassure them about your commitment to providing a healthy, safe, clean environment.

Do you set up your own delivery service? The big players like UberEATS and Deliveroo are a substantial cost to your bottom line. Can you provide this service yourself without a cost to your profitability? There are benefits to having your brand on a motorbike or car that’s constantly on the streets. Can you employ locals to provide this contactless service to locals in their homes? Simplify your menus. The less time it takes to prepare a meal, the sooner they are going to be eating and leaving. If you are limited to how many people in your restaurant or café at a time, it makes sense to do what you can to move people on quickly – while maximising their experience in other ways. If you have an outdoor area which you haven’t developed in the past, now is the time to re-think that, get any permits and plans you need to make it a priority. Gas heaters will be needed for colder areas. Consider installing a European coffee window, where people can wait outside while you serve them coffees and takeaway treats. This will keep the inside of your café clear for those people who want a sit-down experience and are going to spend more money. Finally, make sure that everyone you interact with has a wonderful experience. This will not be easy to achieve. It is a different world, a new norm and that requires a lot of adjustment that is mentally taxing, but the

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“Make contingency plans. What did the previous lockdown teach you? Do you need to concentrate more on the takeaway side of your business? How can you make your offering better than your competitors? How can you provide a unique takeaway experience?”

business that takes the time to think through all possibilities and plans for them will be the winner. Corina Vucic is the Director of FC Business Solutions. With over 20 years in the franchise industry, and extensive operational and management experience, she works closely with leaders to take their business to the next level. Whatever their goals, Corina coaches, mentors and supports business owners and executives to maximise success and minimise risk for long-term business prosperity and security. To discuss how Corina’s expertise can help take your business to new heights, contact: 03 9533 0028 cv@fcbs.com.au www.fcbs.com.au

We understand some of the challenges our Franchise/Multi-Site customers are facing. In response we have developed two FREE online tools to assist both those staff in the frontline, and those staff whom have been sent home to work. COVID-19 Declaration A FREE four question checklist for staff to use to declare themselves fit for work if they are in a customer/public facing role. HomeWork A FREE set of three online actions for staff working from home to undertake to ensure they are creating a safe working environment. Both the COVID-19 Declaration and HomeWork are FREE to any Franchise Group or Multi-Site whom think they can benefit from these tools. To find out more call me on 0401 803 302 or send me an email at cbeasley@safetynavigator.co

GLOBAL E X PA N S I O N We can help to put your franchise system in an operational position to attract successful franchisees. We are members of the IFA and other respected organisations. The transition process can be daunting, but we know the trusted business and legal players who can take you through the first minefield.

Our GLOBAL CONNECTIONS are trusted operators in their markets and will enable a smooth entry into NEW TERRITORIES.

Constant changes within the codes of conduct can create a massive challenge to franchise systems wanting to move outside of their established markets.

With direct experience of the North American, UK and Australian/ New Zealand Franchise markets we have been in the business of selling franchise systems direct to franchisees for over 35 years.

For an initial discussion, please contact

globalpublishers@icloud.com

THE

FRESH TASTE OF CUSTOMER SERVICE Business Franchise Australia and New Zealand spoke with three Subway® franchise owners who reveal the secret ingredient to building a successful franchise: excellent customer service. There’s nothing more rewarding than being a small business owner, with the ability to drive your own success and build an empire. For more than 50 years, Subway® has been providing a platform for passionate small business people to grow their own success, with the help of a proven franchise framework. Subway® franchise owners come to work every day to deliver value-for-money meals, personalised to guests’ tastes, be that in restaurant, online, via the Subway® app or through third-party delivery. But Subway® is more than freshly-made food that’s better for you; it’s about a passion for serving individual and communities. Perhaps it’s this passion that led Subway® to be crowned the 2019 Major Quick Service Restaurant of the year in the Roy Morgan Customer Satisfaction Awards. And why the brand has opened 150 nextgeneration restaurants across Australia and New Zealand in the past two years and revitalised its menu. Here’s what three Subway® franchise owners feel the secret is to customer service excellence in their businesses.

Charlotte Peace, Perth Franchise Owner “I was attracted to Subway initially because of the fresh food, I felt that it was a product

I could be proud to serve and a successful brand that I wanted to be part of,” said Charlotte Peace, a franchise owner of ten years.

my own restaurant. It taught me that people like structure and routine. So, if it’s your first time in restaurant, I make it a priority to know your name within seconds.

“Customer service is the end to end, holistic experience, from when guests walk through the doors to when they walk out with their tasty sub, snack or drink.

If you come back again, I make a promise to myself to remember your name - and now order - without fault. Third time comes around, and I’ll know your name and order backwards. It might sound easy, but it’s harder than it sounds!”

“I look after my guests, in the same way, I would if they visited my home. It’s all about the little things – knowing their name, their favourite sandwich, their go-to sauce, their kid’s names, and what time they clock off work. I really do treat each customer like they’re my family and I instil the same work ethic in my Sandwich Artist team.”

Tilay Patwala, Melbourne Franchise Owner “The greatest joy in my day comes from seeing my guests’ faces light up, it makes me so happy and proud,” said Tilay, who works in his restaurant every day of the week.

“A smiling face can really be underestimated, but you’ll never know just how much you’ve made someone’s day when you give them a friendly wave or a ‘hello’. A while ago, my guests started calling me the Master Ninja, because I work fast and I can still ask them about their day while I’m doing it!”

Damian Culpeper, Brisbane Franchise Owner “My introduction to customer experience came relatively early on in my time as a franchise owner,” said Damian, who has just bought his second Subway® restaurant. “I studied Human Resources at university, and these skills translated well to running on

48 Business 48 Business Franchise Franchise AustraliaAustralia and Newand Zealand New Zealand

Subway® Australia and New Zealand Country Director, Chris Churchmichael, said franchise owners like Damian, Charlotte and Tilay had been the heart and soul of the Subway® global franchise model for more than 50 years. “Our hard-working franchise owners are committed to creating fresh customer experiences and craveable food every day. While there are millions of ways to create a Subway sandwich, one ingredient remains the same – the human ingredient,” Mr Churchmichael said. “What sets Subway apart is that we are always working closely with our franchise owners, providing coaching and support so that they can provide that iconic Subway experience to each and every guest who steps through their doors. “In 2020, we’ll continue to set the industry standard for guest experience with more delicious Subway flavours set to hit the menu, new next-generation restaurants and more offers available only to Subcard loyalty members,” he added. If you’re hungry to join a brand that is both passionate about quality food and a quality customer experience, take a fresh look at Subway®. For more information, visit: www. subway.com/en-AU/OwnAFranchise/

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FE ATUR E : FOO D A N D B E V ER AG E FR A NCH ISES

E X PER T A DV I C E

FOOD BUSINESS SAFETY AS COVID-19 RESTRICTIONS EASE We’re in the midst of the COVID-19 pandemic; already one of the most destructive periods in the history of the world

Hundreds of thousands of people dead, over 5.49 million infected, and the probability of a couple of million people in Australia and New Zealand being unemployed before this Christmas. And no one really knows how long this is going to last. The good news, and we must focus on whatever good news there is to be had at a time like this, is that some of the social restrictions are being eased. And in particular, those social restrictions that prevented us from enjoying a meal in a pub, a cafe, or a restaurant. And while it’s possibly not time to celebrate just yet, with the unknown being customer demand drivers to go out to dine again, many of us are confident it will happen.

“While it’s possibly not time to celebrate just yet, with the unknown being customer demand drivers to go out to dine again, many of us are confident it will happen.” Chris Beasley | Managing Director | SAFETY NAVIGATOR

The table shown over the page outlines the current and future easing of restrictions in food businesses, state by state. Before the easing of COVID-19 restrictions - and driven in many cases by necessity many food businesses were forced to either shut down (temporarily or permanently) or pivot to new ways of doing business such as takeaways and deliveries. Now that the restrictions have begun to ease, some of those businesses will need to work out a new way of operating, not knowing of course how long it may take for all restrictions to be lifted.

recommendations for any food businesses currently operating or looking at reopening as the restrictions ease, would be as follows: self-declaration form industry association should have a template) and hand sanitiser and a sign you can’t miss at the entrance from the Federal Government Department of Health about the restrictions tips on how to keep the workplace safe with respect to COVID-19 - like the NSW Food Authority

So, what will the upcoming easing of restrictions look like?

Some states have listed that one person per every four square meters must be observed for diners within a hospitality business, while others, such as Northern Territory insist upon a two hour maximum activity time with distance to the next person required to be 1.5 metres.

Once a robust set of processes for reducing the risk of COVID-19 infection in the workplace is implemented, staff must be empowered to enforce the rules with customers.

And how does a food service business best equip themselves to balance customer demand with COVID-19 safe practices?

There is a lot of information out there, and some of it is inaccurate - probably best not to source your ‘facts’ from Facebook - so our

I entered a takeaway food business yesterday. This business had a large sign out front explaining a few of their COVID-19

Some people even believe the demand will be so great that controlling the numbers of people coming into their businesses will be the new issue to deal with.

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FE ATUR E : FOO D A N D B E V ER AG E FR A NCH ISES

Current restrictions to restaurants, cafes and food businesses NSW: Capacity must not exceed 50 customers or one customer per 4 square metres (excluding staff) per existing separate seated food or drink area, whichever is the lesser. Venues may have multiple existing seated areas.

must provide their name and contact details, including a telephone number or email address record of all people entering the premises.

VIC: number of patrons in restaurants, cafes and pubs to open to up to 50 seated patrons per space.

ACT: restaurants and licensed venues can now open with a one person per 4 square metres, whichever is lesser. square metre rule.

must be seated to consume their drinks or meals.

SA: Food and drinks (including alcoholic drinks) can be consumed by patrons while seated at tables that are restaurant, café, pub or cellar door person per 4 square metres.

WA: food businesses and licensed premises may operate but only with seated service premises (patrons must be seated) when eating.

people per single undivided space, and up to 300 people

TAS: patrons. metres. services. For restaurants and cafes doing seated meals and takeaway, the takeaway customers can be in addition

for future contact tracing if needed.

NT: with entertainment venues to come.

QLD: Food businesses must prepare and comply with a

more than one customer per 4 square metres

provided must be single use

processes, with instructions IN LARGE LETTERS to use the hand sanitiser attached to the sign before entering. Upon entering the store, stickers on the floor indicated both the direction of travel around the store and where customers needed to stand to be served. The three people who entered the store after me all ignored the sign, did not use the hand sanitiser, and none followed the instructions on floor stickers. I raised the issue with the person behind the counter that he may wish to explain his stores’ processes to customers entering the store. He shrugged and told me it wasn’t his place to do so. The point here is that if you own or run

a food business, it’s your responsibility to implement robust COVID-19 infection reduction processes. Even more so, it’s vital that you sit down with staff regularly to take their feedback on how the processes are working. And issue those staff with the delegated authority to enforce your procedures to customers, even when it may be potentially embarrassing to do so. Chris Beasley is Managing Director of Safety Navigator, a cloud-based WHS system with over 10,000 Australian and New Zealand business customers, many of whom are Franchise Organisations. chris.beasley@safetynavigator.com.au www.safetynavigator.com.au

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FE ATUR E : FOO D A N D B E V ER AG E FR A NCH ISES

H AV E YO U R S AY

TECHNOLOGY IN THE TIME OF COVID-19

â&#x20AC;&#x153;The best is to seeking they are

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Over the past few months, the Domino’s Technology Department has had to rapidly transform its online and in-store technology to meet international government requirements, and provide safe delivery and pick-up solutions for our team members and customers. At the same time, we have also had to mobilise our workforce around the world to work from home – something we never anticipated we would need to do, and had never tested. I’m really proud of the way that Domino’s has led the charge in adapting to the ‘new normal’ across its markets, with the Technology Department quickly developing a minimal viable product range of solutions to launch Zero Contact Delivery and Pick Up options. Under normal circumstances, these solutions would likely take around six weeks or more to develop, but were instead delivered within a fraction of this time to ensure we could provide Domino’s with a successful, first-to-market solution. Despite the global pandemic and need for rapid change, all other projects, infrastructure work, strategy formulation and operational support also needed to continue at the same velocity and quality. With these realities, and the lockdown landscape continuously changing, we set our minds to yet another challenge – how we could work effectively from home.

Here are the five key lessons we have learned on our working from home journey so far:

Clear and regular communication is crucial

We learned very early on that with a department of more than 100 people, all of the regular business news and conversation vital to departmental strategic alignment was lost almost overnight. We quickly set up daily manager meetings to cover updates, solve roadblocks and set clear accountable objectives. With the ease and speed of sharing messages in the office gone, these meetings soon expanded to a daily full team meeting, where we provided an update on all the latest Domino’s news and gave shout outs to different team members for their work. These again evolved to include team members from our international markets and special guests ranging from our Group CEO through to Domino’s franchisees. Along with an update, all guests must bring a movie, TV show or game recommendation to remind the team to take time out from work and relax (where they can).

Introduce a meeting free block

Seek constant feedback

The best way to find out how people are feeling is to ask them. Our managers are regularly seeking feedback from team members on how they are feeling about working from home and how we can improve. Talking to peers inside and outside Domino’s, keeping up-to-date online, and working with human resources have all resulted in beneficial tweaks along the way. Knowing that everyone is in the same boat, learning best-practice together means that we are constantly looking for ways to improve our approach.

Question old methods

In my role as Group Chief Digital and Technology Officer, I’m often required to travel to our different markets. In lockdown, I have been challenged to adapt the way I work to get items completed that would normally be tackled in person. I am a strong believer that some face-to-face time will always be needed, but with travel reductions saving both time and money, and our new normal with technology and flexible hours working, I am now reflecting on how much travel a business actually needs to do, and what this could look like post-COVID-19.

In an effort to ensure everyone was aligned, we started to experience ‘meeting overload’, with some items that would traditionally be solved by a quick desk walk up becoming drawn out meetings. To tackle this, we introduced a meeting free block on a Tuesday and Friday. Technology team members are discouraged from booking a meeting within the department between 11am-4pm on these days to allows for better productivity.

Every week we are finding new ways to refine our working from home approach to ensure we maintain a strong level of productivity and alignment across the business, as well as offer the most support possible to our team members. I am incredibly proud of how the team have adapted so quickly, and how they are operating so well in a working environment that no one could have predicted.

Our approach has evolved a lot since the first week the team began working from home. I’ll be honest and say that I don’t know what the future holds, but I do know that with our hunger to not just survive, but thrive, and with our minds open to evolving, we will continue moving forward on the path of success in a postpandemic world.

Have fun and find social connection

“The best way to find out how people are feeling is to ask them. Our managers are regularly seeking feedback from team members on how they are feeling about working from home and how we can improve.”

member in FIFA and streamed the game to the rest of the team via video chat. We are also finding that video calls are the best way to ensure we continue to have human connection. After all, we might be social distancing, but that doesn’t mean we need to be disconnected!

When we were in the office, pool and table tennis were a regular way for our team members to connect at lunchtime or at the end of the day. To encourage team members to continue participating in fun social activities (sans office), we introduced virtual Friday drinks and online video game challenges. Recently, I took on a team

www.dominos.com.au

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FE ATUR E : FOO D A N D B E V ER AG E FR A NCH ISES

If someone had told me in February this year that in a month’s time I would be leading a department that supports technology in 2,500+ stores and multiple offices across three regions (ANZ, Europe and Japan), as well as building and evolving a multi-billion dollar digital platform all from my home while the world was in lockdown, I wouldn’t have believed them.

E X PERT A DV I C E

WAYS TO HELP YOU GET READY FOR THIS

TIME 2020 has been a very challenging time for businesses, with COVID-19, bushfires and drought taking an unprecedented toll on many. While tax and super may not be on the top of your mind during these times, we want to make it as easy as possible for you and are here to help and support you. We know that most of you use a tax agent to prepare and lodge your returns – reach out to them if you need help.

Take advantage of small business concessions You may be able to reduce your tax bill if you are eligible for concessions such as instant asset write-off or immediate deductions for prepaid expenses. You may also be able to save

“While tax and super may not be on the top of your mind during these times, we want to make it as easy as possible for you and are here to help and support you.” Andrew Watson | Assistant Commissioner in the Small Business area AUSTRALIAN TAXATION OFFICE

time by estimating the value of your trading stock instead of doing a stocktake. Find out more about the different types of concessions at ato.gov.au/concessionsataglance

Follow the three golden rules when it comes to claiming deductions You can claim a deduction for most of the costs of running your business. But it’s also important to remember the three golden rules, so you only claim what you’re entitled to:

54 Business Franchise Australia and New Zealand

1. The expense must have been for your business – not for private use. 2. If the expense is for a mix of business and private use, you can only claim the portion that’s used for your business. 3. You must have records to prove the expense and show how you worked out the business portion of an expense.

Work out your motor vehicle expenses the right way The method you use to calculate your motor

“If your business makes a loss, you can generally carry forward that loss and claim a deduction for your business in a future year.”

vehicle expenses depends on your business structure and the type of vehicle. For example, if you operate your franchise as a sole trader or partnership and the vehicle is a car, you can use the cents per kilometre method or the logbook method. However, if you operate your franchise as a company or a trust, you can’t use either of these methods and can only claim the actual costs based on receipts. Read more at ato.gov.au/motorvehicleexpenses

You may be able to claim homebased business expenses If your home has been your main place of business (for example, if you have used your home as your main place of business because of COVID-19), you can claim deductions for the portion of expenses that relate to running your business. Your business structure also affects how and what you can claim. Find out more at ato.gov.au/homebasedbusiness

Remember to include all your income Include all your income in your income tax return, including cash, coupons, EFTPOS, online, credit or debit card transactions, and income from other platforms such as PayPal, WeChat or Alipay. You may also have income

from business assets, other business activities or capital gains. Getting your income and expenses right, and keeping good records of them, will also help you keep track of your turnover and cash flow.

loss and claim a deduction for your business in a future year. How you can claim a tax loss depends on your business structure. Visit ato.gov.au/businesslosses for more information.

Keep track of losses so you can claim a deduction for it later

Know what to do if you take money out of your company or use its assets

It has been an extra challenging year, and many businesses may find themselves making a loss for the first time. If your business makes a loss, you can generally carry forward that

If you take money out of or use your company assets for private purposes, you need to report these transactions appropriately and keep

Business Franchise Australia and New Zealand 55

E X PERT A DV I C E

“If you need some extra help with your tax and super affairs, you can contact us or your registered tax professional. We’re here to help.”

proper records. There are different reporting and record-keeping requirements depending on how you have done it (for example, through your salary, a fringe benefit or a loan from the company). Find out more at ato.gov.au/Division7A

How to report JobKeeper in your business tax return JobKeeper payments are taxable and need to be included in tax returns. If you’re a sole trader who has received JobKeeper payments, you need to include the payments as business income in your individual tax return. If your business is a partnership, trust or company, and you received JobKeeper payments, you don’t need to include it as assessable income in your individual tax return – but you need to report it as part of your business income. Your workers who have received JobKeeper payments won’t need to do anything different as the payments will be included in their regular income statement that you provide as an employer.

How to report Cash Flow Boost in your business tax return You don’t pay tax on the Cash Flow Boost credits as they are non-assessable non-exempt income, but you may need to report the amount for the purpose of other income tests.

This is different depending on your business structure, so talk with your tax agent for more detail.

Family Enterprise Ombudsman’s My Business Health web portal at www.asbfeo.gov.au/mybusiness-health for practical tips.

Check that your records are complete and accurate

If you are having difficulty meeting your tax and super obligations, we can work with you to develop tailored payment plans and defer lodgments and payments.

It’s important that you understand what records you need to keep, and they are complete and accurate. You need to keep most records for five years, store them in a safe place, and they must be in English (or easily converted to English). Check out ato.gov.au/recordkeeping. You can also use our record-keeping evaluation tool at ato.gov.au/recordkeepingevaluation to help you check how well you’re keeping your business records so you can make improvements in the future.

Get expert help if you’re having trouble with cash flow Good cash flow means having enough cash at the right time to pay bills and meet your tax, super and employer obligations. You can prepare a cash flow projection (find out how at ato.gov.au/managecashflow) to help you see your likely cash position at any time. You can also talk to a registered tax professional about managing your cash flow, and they can help you work through our cash flow coaching kit.

Look after your mental health In tough times like these, it’s more important than ever to look after yourself and the ones you love. We have information available at ato.gov.au/smallbizmentalhealth. You can also check out the Australian Small Business and

56 Business Franchise Australia and New Zealand

Ask for help if you need it We want to work with you to solve problems before they escalate; it’s never too late to speak with us. If you’ve been affected by COVID-19, or a disaster such as bushfire or drought, and need some help with reconstructing records, we have information available at ato.gov.au/reconstructing-your-tax-records. If you need some extra help with your tax and super affairs, you can contact us or your registered tax professional. We’re here to help. Visit ato.gov.au/SBsupport, our one-stop-shop for tools and services, to help make it easier for you to get your tax and super right. Andrew Watson is an Assistant Commissioner in the Small Business area of the ATO. His role involves engaging and supporting small businesses, so it’s easier for them to meet their tax and super obligations, and they get the help and support they need. He is also focused on driving the ATO’s digital services and helping small businesses manage their cash flow. You can connect with Andrew on LinkedIn – www.linkedin.com/in/andrew-watsontax/

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Business Franchise Australia and New Zealand 57

H AV E YO U R S AY: C l e a n c o r p

9-STEP GUIDE

FOR RETURNING YOUR PEOPLE TO WORK SAFELY overwhelming question in recent weeks: ‘How do I get my people back to the office, so they feel safe?’ “With many employees anxious about heading back to the office – and some too afraid to even return to work – the next few weekswill be crucial for many organisations, as they begin a slow and staggered return to the workplace. If businesses haven’t taken appropriate steps to minimise virus-related risks on-site, it could open them up to the risk of infections, Work Cover claims and negative publicity. That’s why we have created a stepby-step guide to help businesses transition back to work and manage this ‘new normal.’”

Lisa Macqueen | Co-Founder and Director | Cleancorp

From implementing extra cleaning of frequently touched surfaces to appointing a COVID-19 ‘champion,’ a national antiviral sanitisation company has developed a returnto-work applicable to all businesses who want to keep their workplaces safe in the new physical distancing environment. Lisa Macqueen, Co-Founder and Director at Australian anti-viral cleaning company Cleancorp (cleancorp.com), says: “At Cleancorp, we have had more than 1500 inquiries for our anti-viral cleaning services since the start of the pandemic, with one

Cleancorp’s 9-step transition plan to minimise COVID-19 risks for employees, customers, and visitors as they return to the workplace:

Manage employee expectations

To ensure a successful transition back to the office, employees need to feel their employer has done everything to maximise their safety at work. Before you re-open, organise a full disinfection coronavirus precautionary clean, which includes a precautionary cleaning of all personal spaces in addition to shared touchpoints, such as door handles, remotes, kitchen taps, microwaves, fridges, and coffee machines.

Plan your space using the four-square metre rule

The existing seating or working plan of your workplace may no longer be viable for the distancing rule of four-square metres per person. To determine how many staff you can have on the premises at once, calculate the

58 Business Franchise Australia and New Zealand

area of the workspace in square metres and divide it by four. To allow for objects, such as desks and boardrooms, divide the space by eight. For example, if your office is 160 square metres, you could only have up to 40 people in the room, to allow each person to have four square metres of space.

Initiate a rotational working system

Once you have calculated how many employees you can have on site, create a roster system that includes all relevant employees. For example, if you employ 100 people, divide that by five working days, and you’ll find yourself with a 20 person ‘team’ that can come into the office on a set day per week. However, don’t forget the four-square metre rule, which can be achieved by re-configuring furniture to increase physically distancing or getting staff to ‘own’ a different desk to what they are used to. Lisa says: “Whether your employees are rostered on weekly, fortnightly, on a ‘team’ basis, or an every-other-day basis, once you have your roster in place, I strongly recommend that each person uses the same desk or workspace each time they are at work. Hot-desking and shared workspaces present too much of a risk.”

Appoint an on-site COVID-19 champion

Select an appropriate person in your organisation to be the ‘champion’ of keeping employees’ hygiene levels on tracks. Someone with Workplace Health and Safety knowledge, such as a human resources team member, would be ideal. They would become the go-to person for other employees to ask questions about how they can navigate the ‘new normal’ working environment. For instance, the champion would check in with each team member to gauge what’s working, what’s not, and if they require any additional information

“Most organisations – especially larger ones – have high-risk shared touchpoints used by site visitors and staff. These are best managed by a fully trained day-cleaning team who are uniformed and equipped to sanitise and disinfect touchpoints all-day long.”

or support. They would also manage the upgraded cleaning schedule for your office or workspace and ensure team members remember to wipe down and clean their equipment after use. Lisa says: “Choosing a champion that keeps everyone aware of best safety principles – from good respiratory hygiene to encouraging people to stay home if they show any flu-like symptoms – will reassure staff that their health and safety is the priority. It also has the benefit of making them feel like their organisation is ‘there’ for them, and that they have the emotional comradery they need in our new style of working environment.”

Create a plan for ongoing sanitisation

Consider equipping each employee with their own bottle of hand sanitiser, hospital-grade anti-viral disinfectant, and cleaning cloth when they return to the workplace. Having individual sanitary equipment will also alleviate any worry that multiple people are handling the disinfectant.

Assess and determine how to use shared meeting spaces

Up until the outbreak of COVID-19, openplan offices with shared desks and ‘pod’ meeting areas were becoming the preferred way of working for many organisations. However, for the foreseeable future, these more casual meeting spaces with soft furnishings – surfaces that need to be steamcleaned, often at a considerable expense – should be avoided, as a virus has the potential to last on these surfaces for up to 24 hours. If you can, choose a more traditional meeting room with hard surfaces. Although the virus can live on glass, plastic, and stainless steel for up to 72 hours, these surfaces are much easier to clean and disinfect.

Incorporate company vehicles into your cleaning schedule

If you have company vehicles, forklifts, or trucks, these now also need to be included in your cleaning schedule – especially if multiple people use the vehicles. A minimum of one precautionary COVID-19 clean a week will ensure all surfaces within the vehicle’s interior are fully cleaned, and all external touchpoints are also cleaned, such as door handles and side-view mirrors.

Consider a cleaning concierge service

Most organisations – especially larger ones – have high-risk shared touchpoints used by site visitors and staff. These are best managed by a fully trained day-cleaning team who are uniformed and equipped to sanitise and disinfect touchpoints all-day long – whether they be kitchens, bathrooms, or meeting rooms. Though some might regard it as extreme, having an on-demand cleaning service will restore stakeholder confidence in your organisation’s hygiene standards day-in and day-out.

Hire a commercial cleaning specialist

Some cleaning companies have had to

adapt quickly to the new COVID-19 risk environment, while others, especially professional commercial cleaning services, have been cleaning to a hospital standard for many years. Lisa says that organisations, especially those who have committed to additional safety standards, such as ISO 45001, should seek cleaners whose services are ISO certified. She says: “Even before the outbreak of COVID-19, Cleancorp – which is one of the few Australian cleaning companies to have achieved three ISO Certifications – was using vacuum pumps with HVAC poweroperated scrubbers, and chemical foggers, to keep workplaces free from viruses.” www.cleancorp.com

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E X PERT A DV I C E

TIPS TO ADOPTING A SIMPLE SHIFT IN THINKING TO TRIUMPH WHEN TIMES ARE TOUGH

Life is complicated. In fact, it’s more complicated than ever with everything that society is going through with COVID-19, to the lack of uncertainty of what life will look like coming out the other side. It is now more important than ever to think usefully.

What is the most useful action for you to take in your life to get from two to five? What about to get from five to eight? To progress, the question is also what the most useful thing for you to believe about your reality is? This thinking leads you to discover what is essential and helps get you through this situation.

Times are tough if you let them be

Some people would rather subscribe to tough times. These are tough times. These are unprecedented challenging times. Some

Here are five tips to help you do exactly that.

Positive thinking doesn’t really work, useful thinking does

Typical motivation speakers tell us to be positive. Our parents told us to try and be positive. Our teachers told us to be positive. Well, here we go. Idea number one. Positive thinking doesn’t really work. I don’t teach positive thinking. I teach this word ‘useful’. Because with everything that is happening if you have been in a rut the last six days, six weeks, or six months it’s not positive thinking that’s going to get you out of it. It’s useful thinking.” If you feel like you are at ground zero in your life, the question is not how you can be positive, but rather what is the most useful thing for you to do to get from zero to two?

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people love to be unhappy and want to stay that way. If this is you, I do have some good news for you. You will have a lot of friends. You will probably have minimal personal success from here, but on the plus side, you will have lots of people to discuss the seriousness of these tough times. Misery does, in fact, love company.

Gratitude leads to greater things

Let me ask you, do you spend most of your time thinking about all the wrong things or

G N

all the things that you have going for you? Do you think about all the things you don’t have, or do you think about all the things you have? Forget all the things you have. Some people right now may not feel that they have that much. That’s not what is important. Instead, do you think about all the things you don’t have or do you think about all the opportunities that could be coming? That’s what really matters. It opens your mind to the possibility.

Your body reflects your mind

There is something that helps us called the mind-body Loop. Useful Beliefs affect the thoughts that you have in your mind, and it changes your perception of how you view the world. Those thought patterns and beliefs, in turn, influence your body movement. By the same token, how you move your body affects what you think about. What the mind harbours, the body will manifest. Healthy people have better posture than sad people. Successful people have better posture

“I don’t teach positive thinking. I teach this word ‘useful’. Because with everything that is happening if you have been in a rut the last six days, six weeks, or six months it’s not positive thinking that’s going to get you out of it. It’s useful thinking.” Chris Helder | Author and Speaker | THE SIMPLE SHIFT

than people who feel they are failing. If you watch someone with excellent posture, you’ll notice that their body language conveys that they are alert and awake. When the body is alert and awake, the mind is alert and awake too.

going to be? The most important words we say all day are the words we say to ourselves, about ourselves when we are alone by ourselves. Most people are cruel in those moments. Be nice. Be the best version of you.

Chris Helder is one of the world’s most outstanding speakers on the topic of communication, leadership and influence. He is the author of the newly released book The Simple Shift as well as the bestselling Useful Belief, Cut the Noise and The Ultimate Book of Influence. Find out more at www.chrishelder.com

The first words we say every day

It is even amazing when we look at the words we say to ourselves first thing in the morning to start our day. Do we use words that get us excited for the gift of a new day? Or do we use words that tell us what a grind today is

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PR O FI L E : FR A N C H I S I N G E X P O

GETTING BACK TO BUSINESS

READER SPECIAL: Register to visit any Franchising & Business Opportunities Expo for half price at: www.franchisingexpo.com.au by using promo code CGB

Expo showcases a huge range of business ideas. You will come face to face with the people behind emerging brands as well as established businesses, such as Poolwerx, Aussie, Battery World, The Graffiti Eaters, Miniso, Shingle Inn Cafes, Snap-on Tools, Roll’d and many more. Concepts on offer for the first time in Sydney include The Great Greek, Duck Donuts, City Cave, Euclideon, Hey Juice, Ninja Kids, Brighter Lines and Darbecca.

The lockdown has encouraged many people to think about their future careers, and now is the time to take the leap and start working for yourself. Anyone dreaming of starting their own business in 2020 should not miss this opportunity to visit the Sydney Franchising & Business Opportunities Expo, at ICC Sydney, Darling Harbour from Friday 13 to Saturday 14 November 2020. The show has been revamped this year with a new ‘Start Your Own Business’ workshop and the Franchisee Success Summit, in addition to the popular seminar program featuring industry experts, franchisees and franchisors. Exhibition Manager Fiona Stacey says “it has been tough for every business to get through these times. However, we need to start planning for the rebuild and exploring new careers is going to be top of mind for many people.”

“Franchising has traditionally done well in tough times. It gives everyday Australians the chance to work for themselves, but with established brands and systems to make it achievable. It also delivers vital services to cities and towns around the country”. Clayton Treloar from MBE said “We are seeing an upsurge in enquiries from people who were made redundant or temporarily laid off. This has given them time to think about their future and they have now started the enquiry process. Our level of enquiry has tripled in the last two months, we have been inundated with people looking for work life balance”. Each Franchising & Business Opportunities

In addition to meeting exhibitors, visitors find great benefits in attending the free seminars held as part of the show. The seminars help visitors to understand the difference between franchises, finding a business that matches your skills, success strategies and pitfalls to avoid. Stacey says “we are now focused on making the November show in Sydney a huge success. It will be a chance for everyone to reconnect and restart the journey to running a business. We really want to thank exhibitors and the Franchise Council for working with us to make this happen”. Any company wishing to take a stand at the shows and reach thousands of potential new franchisees should get in touch with our team to discuss the benefits of exhibiting. For more information go to www.franchisingexpo.com.au or contact Fiona Stacey on 03 9999 5464 or fiona@specialisedevents.com.au

DIARY DATES: SYDNEY: 13-14 November 2020, ICC Sydney, Darling Harbour MELBOURNE: 12-13 March 2021, Melbourne Exhibition Centre PERTH: 16 May 2021, Crown Perth BRISBANE: 18-19 June 2021, Brisbane Convention & Exhibition Centre

62 Business Franchise Australia and New Zealand

ENDORSED BY

Business Franchise Australia and New Zealand 63

H OT TO PI C S

BEHIND THE

HEADLINES Pandemic the “Great Accelerator” of retail change Retailers are describing the COVID-19 pandemic as the “great accelerator of retail change” as they invest in technology, modify their supply chains, and customise their offerings to comply with restrictions, protect staff and customers, and financially survive the crisis, according to a media report. Drive-throughs, click-and-collect, and contactless and home deliveries have become essential for businesses in the QSR sector, while adopting a sovereign mindset and sourcing products locally has been identified as important across many sectors. Longer term, increased online retailing may see a significant decrease in bricks-and-mortar businesses.

financial relief and the company struggles with the effects of the COVID-19 event, according to a media report. Hertz, which has been in business for more than a century and has more than 35,000 employees worldwide, is carrying nearly US$19 billion of debt. COVID-19 restrictions limiting travel and requiring citizens to stay home have decimated the business which includes Dollar and Thrifty car-rental brands. Hertz’s Australia, New Zealand, and Europe operating regions are not included in the US proceedings.

Fitness chain sues rival over diverted franchise sales

Hertz US operations files for bankruptcy

Australian fitness franchise F45 is suing local rival Body Fit Training claiming it suffered financial loss from franchisees purchasing a Body Fit Training franchise instead of an F45, according to a media report.

Global car rental franchise Hertz has filed for Chapter 11 bankruptcy in the United States after talks with creditors failed to realize

F45 is alleging an infringement of its innovation patents relating to the management of its franchises through a

64 Business Franchise Australia and New Zealand

central computer system and has requested Body Fit Training produce documentation detailing its training software, exercise video database, and suggested classes. Body Fit Training is countering the suit by emphasizing differences between the fitness training programs, services, and resources offered to clients. F45 recently deferred plans for a stock exchange listing following the coronavirus pandemic.

GM forced to negotiate with Holden dealers in good faith General Motors Holden (GM) has committed to negotiating with its dealers in good faith over compensation related to the company’s decision in February to exit the Australian market, according to an Australian Competition and Consumer Commission (ACCC) media release. The ACCC had initiated investigations into GM and was preparing for court action after receiving complaints that the company was placing undue pressure on dealers by imposing

unnecessary deadlines for the acceptance of proposed compensation packages. GM is required to operate under the good faith obligations of the Franchising Code of Conduct and the unconscionable provisions of the Australian Consumer Law.

Caltex Australia to rebrand to Ampol Listed fuel retailer Caltex Australia will be rebranded as Ampol in a transition expected to be finalised by the end of 2022, according to a media report. Shareholders voted in favour of the name change, which will see the 80 year old Ampol brand return to Australian service stations, and save Caltex paying ongoing license fees to international fuel giant Chevron for use of the Caltex brand.

Sushi franchisees and head office staff fined for underpayments The Federal Court has penalised the operators of three Hero Sushi outlets $891,000 for supplying the Fair Work Ombudsman (FWO) with false records and underpaying 94 employees a total of $700,832.88, according to an FWO media release. Underpayment of minimum hourly rates, casual loadings, penalty rates, overtime, clothing allowances, and annual leave entitlements occurred between April 2015 and July 2016 in three outlets in NSW, Queensland, and the ACT. Many of those affected were young overseas workers and the FWO is holding back-pay for those workers who they have yet to locate. The company directors, owners, and operators of the outlets have been penalised, as have three payroll officers employed at Hero Sushi head office.

Deduction for franchisee’s prepaid rent rejected by ATO Prepaid rent payments made by a family trust operating seven McDonald’s restaurants in NSW have been ruled by the Federal Court as outgoing capital and, therefore, not claimable in annual returns, according to a media report. The Court considered the trust’s franchise agreement which included provisions for upfront payments related to turnover to secure a reduced monthly rent; pre-paid rent payments of nearly $10.5 million spread over 10 years; and an audit by the Australian Taxation Office (ATO) which denied the

deductions, issuing amended tax bills for the trust for FY2012 – 2015. The Federal Court agreed with the ATO that the payments secured a more profitable business structure through a reduction in ongoing costs. The ruling may have implications for other franchisees in Australia.

National tyre chain breaches Franchising Code National tyre retail chain Bob Jane has given court-enforceable undertakings to the Australian Competition and Consumer Commission (ACCC) to comply with the Franchising Code of Conduct in relation to the renewal and extension of franchise agreements, according to an ACCC announcement. The ACCC alleged Bob Jane failed to notify some franchisees whether it intended to renew or extend their franchise agreements at least six months before their expiry date, as required by the Code, and that the company failed to provide required documentation to franchisees beforehand. Bob Jane has agreed not to terminate any franchise agreements operating under interim arrangements without providing six months’ written notice, and will implement a compliance program for three years.

ACCC provides COVID-19 and good faith guidance to franchisors A new page on the Australian Competition and Consumer Commission (ACCC) website provides guidance to franchisors and franchisees about acting within the law on issues arising from the COVID-19 pandemic, as well as good faith obligations under the Franchising Code. The page covers issues dealing with supply, pricing and refunds, as well as the application of franchise royalties and guidance questions to help franchisors and franchisees identify good faith issues in franchising. While the requirement to act in good faith has existed in the Franchising Code of Conduct since 2015, it is not defined in the Code and one of it the Code’s least understood provisions.

Retailers authorised for collective negotiation with landlords Current and future members of the Australian Retailers Association have been granted an interim authorisation by the Australian Competition and Consumer Commission (ACCC) to collectively negotiate rent relief

Jason Gehrke | Director FRANCHISE ADVISORY CENTRE

with landlords during the COVID-19 pandemic. The ACCC authorisation is designed to assist tenants and landlord reach a fair outcome which will also more broadly benefit the public. The authorisation is voluntary and temporary and allows retailers to share information relevant to negotiations including information requested by landlords, among other things.

Camping chain goes into voluntary administration Camping supplies franchise Aussie Disposals has entered administration citing the summer bushfires and the coronavirus as key drivers for the company’s insolvency, according to a media report. The company expects to close up to 12 of its 36 stores, with a restructure leaving 11 corporate stores in operation. The chain’s franchised stores are not directly affected by the insolvency.

Franchise fraudster’s COVID-19 bail claim denied The jailed founder of failed whitegoods retail franchise Kleenmaid has been denied bail after applying to be released on the grounds that the correctional centre where he is being held is too dangerous during the coronavirus crisis, according to a media report. Andrew Eric Young, who claims to have a heart condition, is in prison waiting to appeal his conviction for knowingly operating Kleenmaid while it was insolvent, and for defrauding the Westpac Bank of $13 million prior to the 2009 collapse of the franchise. Young was jailed in February this year after several aborted trials. His brother and another director of Kleenmaid were previously found guilty of the same charges and have already served much of their jail sentences. www.franchiseadvice.com.au

Business Franchise Australia and New Zealand 65

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PO Box 5039, Wheelers Hill, VIC, 3150 P 03 9533 0029 Contact Corina Vucic E hello@fcbs.com.au https://www.fcbs.com.au/ FIX THE GAPS IN YOUR FRANCHISE OFFERING There are often gaps in a franchising offering – whether that’s because the franchise has just started, the franchise is deliberately being kept small and manageable, or because a decision has been made to keep the overheads of the Corporate Office low. Whatever the reason, those gaps in the offering can be critical to not only the success, but also to the legal compliance, of your franchise. That’s where FC can help. We can provide you with as much (or as little) support as you need. We cover all areas of franchising from strategic business advice and modelling, to audits, manuals and policies to ensure you are compliant. We can do all of your marketing – from graphic design to website design, social media lead generation and full advertising campaigns. We can run your events, handle your PR, do your recruiting, facilitate your training and even set up and run your Franchise Advisory Council. We have a team of highly skilled, innovative people with decades of expertise in all areas of franchising success. Contact us to see how we can help build your business, by providing a fuller offering for your franchisees.

Level 6, 64 Marine Parade (PO Box 10857) Southport QLD 4215 P 07 5591 2522 F 07 5591 2511 Contact Sam Rees E sr@ippartnership.com.au www.ippartnership.com.au A specialist Franchising and Intellectual Property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management. The firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

415 Canterbury Road, Surrey Hills, Victoria 3127 AUSTRALIA P Australia (03) 9999 5488 | International +61 3 9999 5488 Contact Colin Crawford, National Franchise Manager E info@franchisedevelopments.com.au W www.franchisedevelopments.com.au

Level 27 Governor Macquarie Tower, 9 Farrer Place, Sydney, NSW 2000 P 1300 858 818 Contact Jessica Gadiel E systems@safetynavigator.com.au www.safetynavigator.com.au

Safety Navigator is a cloud-based health and safety platform used by over 10,000 Australian and New Zealand businesses. Our focus is on making health and safety compliance easy for business to allow them to reduce the risk of a workplace incident occurring. We specialize in servicing the Franchise industry.

WE ARE A “ONE-STOP SHOP” BUSINESS EXPANSION CONSULTANCY WE CREATE TAILOR MADE BUSINESS STRATEGIES SPECIFICALLY FOR YOU AND Y OUR INDUSTRY OUR TEAM HAS A 25 YEAR TRACK RECORD Our experienced and passionate consultants provide business viability plans, franchising and licensing expansion strategies, legal documentation, operations manuals and franchise recruitment. We have assisted small companies to become household names. We have also developed expansion strategies for multi-national companies and worked with international networks to enter the Australian market. We have a strong 25-year track record in the recruitment of new franchisees and selling existing franchised businesses – Australia wide and taking Australian companies international. Want to discover the best methodology to grow your business? Contact Colin Crawford our National Franchise Manager

Business Franchise Australia and New Zealand 67

F R A N C H I S E L I ST I N GS

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

HEALTH AND FITNESS

800+ worldwide, 19 in Australia

Fitness Australia

30,000 + GST

$150,000 $250,000

LAUNDRY SERVICES

100+

20%-30% Deposit

$100,000 financed over 5 years

ELECTRICAL TEST AND TAG

FCA

$35,000

$57,000 + GST + Vehicle

LARGEST RETAIL BAKERY FRANCHISE

Over 600 bakeries across New Zealand, Australia, Canada and USA

Retail Association, Franchising Council of Australia

Existing Site Bakery Purchase $50,000 - $1,000,000 +gst Training $8,000 +gst New Site Bakery Purchase $500,000 $550,000 +gst

Training $8,000 +gst

BATHROOMS

FCA & HIA

$45,000 plus vehicle Investment required

MOBILE DOG WASH

FCA

$20,000

$30,000

DECK AND TIMBER RESTORATION

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

FCA

None

$10,000 - $300,000

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

FCA

$50,000 + GST

$500,000 $700,000

MOBILE POOL SHOP & POOL SERVICE

100+

FCA

$69,000

$69,000 + Vehicle

HAIRDRESSING

210+ across Australia, NZ & UK

FCA

$18,000$35,000

$80,000$240,000

ITALIAN FOOD CASUAL DINING FRANCHISE

40+

FCA, FANZ

$400,000 + (site dependant)

CHILDREN’S PRODUCTS AND SERVICES

FCA

Starting at $25,000 + GST

$25,000 - $50,000

$20,000$50,000

$20,000

9ROUND – 30 MINUTE KICKBOXING FITNESS 1/238 Old Cleveland Road, Coorparoo, Queensland, 4151 +64 27 672 2312 Email: ppowerman@liftbrands.com Website: www.9round.com.au/own-a-franchise/

ANDREW BARTON 67 Colebard Street, Acacia Ridge, Qld 4110 Phone: 1800 304 030 Email: mls@andrewbarton.com.au Website: www.andrewbarton.com.au

APPLIANCE TAGGING SERVICES 80 Patterson Road, Bentleigh VIC 3204 Ph: 1300 287 669 Fax: 03 9557 4854 Email: steve@ats.com.au Website: www.appliancetaggingservices.com.au

BAKERS DELIGHT 36 Enfield Street, Mt Eden, Auckland 1024 NZ Phone: 0800 225 388 Fax Number: 0011 61 3 9811 6100 Email: franchise.recruitment@bakersdelight.com.au Website: www.bakersdelight.com.au/franchise/

BATHROOMWERX 3 Harrow Street Preston VIC 3072 Contact: George Yammouni Phone: 1800 644 171 Fax: 1300 765 266 Email: franchise@bathroomWerx.com Website: www.bathroomWerxfranchise.com

CITY FARMERS DOGWASH Unit 6 / 372 Eastern Valley Way, Chatswood NSW 2067 Ph: 0402 902620 Email: scott.mcintosh@cityfarmers.com.au Website: www.cityfarmers.com.au/dogwash

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

ECOMIST 25 Hargraves Place Wetherill Park NSW 2164 Ph: 1800 243 500 Email: info@ecomist.com.au Website: www.ecomist.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Fax: 08 8332 8389 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: (AUS) 1800 334 498 (NZ) 0800 100 114 Email: bdm@justcuts.com Website: www.justcuts.com

LA PORCHETTA 192 Mahoneys Road, Thomastown VIC 3074 Phone: 03 9460 6700 Fax: 03 9460 3099 Email: franchise@laporchetta.com Website: www.laporchetta.com.au

FCA & AIG $65,000 + GST (Australian Industry $30,000 + GST (incl Franchise Fee) + vehicle Group)

LITTLE BIG SPORT PO box 440, Mermaid Beach QLD 4218 Phone: 0426236063 Email: franchise@littlebigsport.com.au Website: www.littlebigsport.com.au/franchise-opportunities-2

MAGNETITE WINDOWS

6 franchises AWA, HIA, WFAANZ & 12 dealers

36 garema Circuit, Kingsgrove NSW 2208 Phone: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

WINDOW INSULATION

NURSE NEXT DOOR

IN-HOME AGED CARE AND DISABILITY SUPPORT

FCA

$70,0000

$150,000

24 HOUR GYM

FCA

Site Specific

$350,000 to $500,000

From $100k

10 Oxley Road Hawthorn VIC 3122 Ph: 1300 010 247 Email: matt.fitton@nursenextdoor.com.au Website: www.nursenextdoorfranchise.com.au

PLUS FITNESS PO Box 76, Camden NSW 2570 Ph: 02 4648 2099 Email:franchising@plusfitness.com.au Website: www.plusfitness.com.au

68 Business Franchise Australia and New Zealand

FRANCHISE

19 Whitehall Street, Footscray VIC 3011 Ph: 03 9680 8000 Fax: 03 9680 8001 Email: sales@ryco247.com Website: www.ryco.com.au

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

HYDRAULIC SERVICE AND MOBILE CONNECTOR SPECIALISTS

120

$15,000

Various Options

HEALTH & FITNESS

21 Locations Australia wide

Fitness Australia

$62k

$500k

MOBILE TOOLS AND EQUIPMENT FRANCHISE

175+

FCA / FANZ

Start-up cost from $50,000

FOOD - QUICK SERVICE RESTAURANT (QSR)

1354* (AU) 263* (NZ), 41,526* in 108 countries *as of 5 Sept 2019

AUD15,000 + GST (Australia), USD12,500 + GST (New Zealand)

Site dependent

ENERGY EFFICIENT PRODUCTS

81 in 9 countries

FCA

$48,000 + GST

$85,000 Incl. Franchise fee, sign written, equipped van. + vehicle lease

LOTTERIES

Approx. 4000

Varies dependent State/Territory

FCA, BFA

$40,000

$150K - $400K depending on size & concept

AWA

$40,000

Varies depending if vehicle needed

SNAP FITNESS 1/238 Old Cleveland Road, Coorparoo, Queensland, 4151 Ph: 0435 841 811 Email: gcondello@liftbrands.com website: snapfitness.com.au

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

SUBWAY SYSTEMS AUSTRALIA PTY LTD Level 1, 42 Amelia Street, Fortitude Valley QLD 4006 Ph: 1800 630 355 Email: australia_development@subway.com Website: www.subway.com.au

SUPERGREEN SOLUTIONS FRANCHISING 1 61 Ingham RD, West End, QLD, 4810 Ph: 07 4772 7655 Email: franchise@supergreensolutions.com.au Website: www.supergreensolutions.com.au

THE LOTT 87 Ipswich Road, Wooloongabba QLD 4012 VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT – NSW Lotteries – 07 3877 1118 QLD – Golden Casket – 07 3877 1117 SA – SA Lotteries – 07 3877 1096 Email: franchiseenquiries@thelott.com Website: www.thelott.com/franchisee

THEOBROMA, CHOCOLATE LOUNGES, PAVILIONS, BARS 3A Kia Crt, Preston VIC 3072 Ph: 03 9480 1030 or +61 431 727 004 Email: franchising@theobroma.com.au Website: www.theobroma.com.au

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

CHOCOLATE LOUNGES, 11 worldwide PAVILIONS, BARS

RETRO-FIT DOUBLE GLAZING

6 AUS, 42 NZ

A-Z Listings are a great way to promote your business BAKERS DELIGHT

e experience in the franchis With almost 40 years of one of the ome bec has ght Deli sector, Bakers able brands but, did you nation’s most recognis ork’s over 600 outlets are netw the of t know mos s who entered the busines ees chis fran by d operate ge? wled kno r prio no with , -based training program A 16-week competency dation of foun the s form e onlin both in-store and . Additionally, franchisees the onboarding process g support, with ketin mar c receive strategi on an ongoing basis. wor kshops, offered an

business involves a lot Purchasing a franchise a the entire process like h roac app we so of trust just about on tion rma info e mak partnership and you. iness freely available to every aspect of the bus l loca the be to e driv and If you have the passion d. bran er bigg a of face n contact our team to lear Take the first step and s opportunities available ines bus l loca any ut abo within your area. u nt@ bakersdelight.com.a Email: franchise.recruitme .au/franchise .com light rsde ake w.b Website: ww

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au

Business Franchise Australia and New Zealand 69

F R A N C H I S E A—Z D I R ECTO RY

9ROUND – 30 MINUTE KICKBOXING FITNESS ™

A specialised fitness centre that brings boxing, kickboxing and functional training to the masses in a convenient, affordable, 30 minute full body circuit format! Workouts involve aerobic, anaerobic, and resistance training, getting you results, fast!

business model simple and the cost of entry low. With a proven business model, a network of dedicated support staff, and other franchise owners, 9Round owners always have somewhere to turn for support and guidance. Contact Paige Powerman to request a prospectus and learn more about opportunities to own a 9Round.

The 9Round Fitness Franchise is breaking the mold in the fitness industry, dedicated to keeping the

+64 27 672 2312 ppowerman@liftbrands.com 9round.com.au/own-a-franchise/

ANDREW BARTON

additional profits become even more attractive.

Andrew Barton Laundry Systems was established over 60 years ago to service the Queensland laundry market. The business was built around sole distributors of the world-famous Speed Queen brand of commercial laundry products.

The Laundry industry is going through its very own digital revolution, and Andrew Barton is officially launching its unique Managed Laundromat Service (MLS). The Managed Laundromat Service has been designed to take advantage of the latest digital technology, including their own cashless payment system and remote security monitoring, which has opened up the laundromat market to investors who want a truly hands-off approach.

Andrew Barton laundromats are an excellent long term investment primarily because the Speed Queen machines last for so long. An investor can expect day after day of reliable running for 15 years or more without the need for significant reinvestment, so once the initial set up costs have been recouped the

APPLIANCE TAGGING SERVICES Looking for a franchise with on-going repeat business, large territories and access to an existing client base to get you started? With over 12 years’ experience, ATS are Australiawide specialists in Electrical Testing and Tagging in accordance with AS/NZS 3760:2010. Providing expert technical, admin, business and sales support, access to our National client base and comprehensive on and off-site training, ATS are committed to helping its franchisees grow profitable and successful businesses.

BAKERS DELIGHT With almost 40 years of experience in the franchise sector, Bakers Delight has become one of the nation’s most recognisable brands but, did you know most of the network’s over 600 outlets are operated by franchisees who entered the business with no prior knowledge? A 16-week competency-based training program, both in-store and online forms the foundation of the onboarding process. Additionally, franchisees receive strategic marketing support, with workshops, offered an on an ongoing basis.

BATHROOM WERX Earn while you learn! Guaranteed $1,000 per week while you are trained in this established Franchise (6 weeks). This business has 34years experience you can rely on, huge growth potential and great returns. Bathroom Werx are offering you the opportunity to join them and tap into this growth market with an interest free loan of up

70 Business Franchise Australia and New Zealand

Please contact us at mls@andrewbarton.com.au or call us on 1800 304 030

No prior electrical experience is required, just a passion for safety and a commitment to growing your business. With low entry fees, minimal franchisee administration, and average returns between $1,000 and $3,000 per week an ATS franchise may be just the opportunity for you. ATS were named FCA Emerging Franchisor of the Year 2011 and the FCA National Franchisee of the Year 2013 (less than 2 staff). For further information please contact Steve Wren, National Sales Manager on 1300 287 669, email steve@ats.com.au or visit www.appliancetaggingservices.com.au

Purchasing a franchise business involves a lot of trust so we approach the entire process like a partnership and make information on just about every aspect of the business freely available to you. If you have the passion and drive to be the local face of a bigger brand. Take the first step and contact our team to learn about any local business opportunities available within your area. Email: franchise.recruitment@bakersdelight.com.au Website: www.bakersdelight.com.au/franchise

to $20K. This means that you only need and ultra-low down payment of $25K to get into your own business. Bathroom Werx are industry leaders in bathroom makeovers and have been established since 1986. Call NOW for more information on: 1800 644 171 Or email: franchise@bathrommWERX.com www.bathroomWERXfranchise.com

CITY FARMERS DOGWASH

looking for Franchisees with big smiles and big hearts to come on board and enjoy the ride.

Beginning more than 20 years ago as a small enterprise, City Farmers Dogwash is now part of Greencross Ltd (City Farmers, Petbarn & Greencross Vets). Greencross Ltd comprises 220+specialty large format pet Stores (City Farmers & Petbarn) throughout Australia, a mobile network of over 20 City Farmers Dogwash vans as well as 150+ Veterinary clinics and an online store. Our Franchisees love what they do and are so passionate about the part they play in a dogs’ health and wellbeing. But with more than 3.7 million pet dogs in Australia, we’ve got plenty of work to do and are always

DECKSEAL DeckSeal lead the way in deck and timber restoration and maintenance services, specialising in the treatment of new and existing timber decks, structures and features. We are a unique business, delivering in an extremely underserviced market space. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals. Specialists in all aspects or timber restoration, preservation and outdoor maintenance, we undertake a wide range of projects including: decking, timber cladding, fences, screens and garage doors to name a few. We also clean and seal concrete and paving.

ECOMIST AUSTRALIA Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 30 fragrance options with French perfume.

FASTA PASTA With our authentic Italian background and a 35 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-evolving menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2018. Loved for our affordable, fresh, family meals in relaxed, fully licensed surroundings, this is a

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you

For more information call Scott McIntosh on 0402 902 620 or visit www.cityfarmers.com.au/dogwash.

A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. With a continual flow of enquiries and an overwhelming demand for our services, we just cannot keep up. DeckSeal currently has territories available in NSW, QLD, WA, SA, TAS and only 5 regions left in Victoria. Our territories are large and are all in huge demand for our services. Our current franchisees are enjoying the benefits of the DeckSeal model and are being their own boss. If you want to be your own boss and have the support of a franchise system, love working outdoors and want a better work/life balance then a DeckSeal franchise is not to be missed. Contact Danielle on 1800 332 525 or email admin@deckseal.com.au

Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service. Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 1800 243 500, email info@ecomist.com.au or visit www.ecomist.com.au

great opportunity to be part of our award winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks of training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600 email franchise@fastapasta.com.au, or visit our website www.fastapasta.com.au

scope to grow the business to a level that suits you. Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list. We have selected opportunities around Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au

Business Franchise Australia and New Zealand 71

F R A N C H I S E A—Z D I R ECTO RY

JUST CUTS™

income stream in each salon.

Just Cuts has over 29 years’ experience across Australia and New Zealand. Now the largest hairdresser in the Southern Hemisphere.

A recent study conducted by the Franchise Relationships Institute, franchisee satisfaction with the Just Cuts™ System was rated higher than any other franchise group in the benchmark.

Embracing business management and training Technology allows owners to remain on the pulse of the business remotely, and hence over 53% of Just Cuts owners are multi salon operators. The dedicated Academy Team provide Operations and Marketing support and the Justice Product range is providing our owners with secondary

LA PORCHETTA La Porchetta are the market leaders in cooking quality, Italian food with fresh ingredients. The first La Porchetta Restaurant opened in 1985, in Melbourne’s inner city Italian hub. It soon became renowned as a special place to experience delicious food, love, and, a passion for life.

LITTLE BIG SPORT Little Big Sport is a play and game-based soccer coaching program for 2.5-10 years olds, where the emphasis is on having fun. We will provide all of the training and support needed to kick off and grow your business. We also provide our intelligent software program and database system which takes the stress out of administration tasks by issuing bulk statements & invoices, taking automatic direct debit payments, sending group emails, taking attendance and more. As well as the training and I.T systems, we will also provide enough coaching equipment, player rewards, player merchandise and marketing material to get you well and truly off the ground.

MAGNETITE WINDOWS Do you have a trade license or are you hands-on? Do you want to become your own boss? Your WINDOW of opportunity is now. As noise and energy efficiency are prominent issues plaguing home owners, now is the perfect time to become part of an expert team who solve these issues every day. Magnetite specialises in double glazing existing windows, as the core offering in a product range that includes seals, tint and other complementary window treatments. Our

NURSE NEXT DOOR HOME CARE SERVICES With a core purpose of Making Lives Better™, Nurse Next Door provides in-home aged care and disability support services built on our philosophy of Happier Ageing® focusing on possibility rather than disability. Award winning systems, world class processes and operational excellence have enabled Nurse Next Door to become one of the fastest growing home care franchises in North America. Under the leadership of Melbourne based Master Franchisors Matt Fitton and Amber Biesse, Nurse Next

72 Business Franchise Australia and New Zealand

Style your work and life your way with Just Cuts. Contact: Zenardia Anderberg 0488 600 036 or 1800 334 498 Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

With 35 years in business and intentions of many more to come, La Porchetta is now looking to expand their network of Franchises throughout Australia and New Zealand. Purchasing a La Porchetta Franchise provides a fantastic opportunity to brighten your future. For more information please contact: Phone: 03 9460 6700 Email: franchising@laporchetta.com Website: http://www.laporchetta.com

Upon successful completion of our application process, you will be starting your own business and running your own classes within a matter of a few weeks! If you are establishing a new territory, our Franchise Manager will come to you to assist in the initial establishing phase, and ongoing support will be available throughout the lifetime of your franchise. We never want you to feel alone in this journey – we are in this together! Phone: 0426236063 Contact: Cherhys Email: franchise@littlebigsport.com.au www.littlebigsport.com.au/franchise-opportunities-2

solutions provide all the benefits of double glazing without the hassle of replacement windows. At Magnetite, we aim to exceed our customer’s expectation of comfort. We believe this starts with the first contact and continues through an assessment, installation and after sales service. Join the team that has:

business and technical support To learn more, visit www.magnetite.com.au

Door has quickly penetrated the Australian home care market. The ‘Bold Pink’ brand is disruptive (check out the pink cars!) reflecting our unique approach to home care. With no requirement for a medical or healthcare background, we’re looking for people to partner with who have a tender touch and the tenacity of a bulldog. Take the first step to building a home care franchise business with heart. Contact Matt Fitton 1300 010247 matt.fitton@nursenextdoor.com.au

PLUS FITNESS Plus Fitness is an award winning Australian company that has been trading in the Australian Fitness industry since 1996. Since launching its 24/7 gym franchise model in 2011, Plus Fitness has sold over 300 franchises with gyms located in Australia, New Zealand and Asia. A Plus Fitness franchise is a true turn key solution that provides everything you need to get your Plus Fitness up and running including gym equipment, aesthetic fit-out, signage, access control systems

RYCO Hydraulics is one of the largest hydraulic hose and fittings manufacturers in Australasia. The RYCO Trade Mark has been established in the industrial market for over sixty years and is a trusted name for quality products and service. Council Limited, which administers the Franchising Code of Practice. franchises was established over twenty years ago

SNAP-ON TOOLS Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment in the hands of mechanics, engineers, and other professional tool users across the country.

and much more. This low staff model also provides exclusive territories and extensive franchisee training and support with an unfaltering commitment to see its Franchisees succeed. With finance options available, the model operates in 350sqm to 650sqm premises and offers consumers 24 hour access to all Plus Fitness gyms from only $13.95 per week. With no lock in contracts, modern equipment and a great range of classes, Plus Fitness provides consumers exactly what they are looking for from a gym membership.

and is a successful channel to market for the RYCO group. services” being emergency breakdown and installation of hose and fittings to a large range of industries. Training is provided and conducted at RYCO’s Mobile Connector Specialists designated Service Centre. RYCO’s training packages meet a Nationally Recognised Standard and cover all aspects of the identification of hydraulic hose and fittings.

technicians, with an established network of franchise operations across the globe. After 35 years in the Australian market, Snapon continues to perform, providing robust financial results for its network of over 175 franchisees.

Snap-on Tools is a subsidary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional

Extensive training and ongoing support is provided - no previous mechanical experience required. Snap-on offers an exclusive finance package to assist new franchisees.

SNAP FITNESS

and 1.5 million members and counting! With 24/7 member access, daily high intensity workouts, and heart rate training technology, Snap Fitness is changing the face of fitness worldwide. Our proven method for success features a turnkey operation with financial support, a flexible club footprint to fit your needs, and more.

Turn your passion into an innovative investment. Snap Fitness is the premier fitness brand that offers success in a variety of markets across the globe. With Snap Fitness you have the opportunity to partner with a global fitness franchise that knows no boundaries. The results driven culture of our fitness centres offers a fitness experience unlike any other across 26 countries, with over 2500 clubs worldwide,

SUBWAY SYSTEMS AUSTRALIA PTY LTD Subway® offers a fresh alternative to traditional fast food. Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily.

If changing lives and transforming communities is your passion, Snap Fitness is an investment that fits. For more information visit: www.snapfitness.com.au

With more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range. For franchise inquiries, please contact Michelle Milne at 1800 630 355 or australia_development@subway.com. *based on number of restaurants.

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F R A N C H I S E A—Z D I R ECTO RY

SUPERGREEN FRANCHISING FOR SUPERGREEN DIRECT

needed. i.e. Home shows, Display Homes, Builders, Eco- Fiesta’s, Commercial and residential clients.

SuperGreen Solutions have been globally trusted energy efficient products specialist for over 20 years’ with over 81 locations in 9 countries. SuperGreen recently released a mobile version of the bricks and mortar model in the form of SuperGreen ‘Direct’. Which is simply a mobile One stop - Energy Efficient products showroom.

Our Franchisees Demonstrate & Display, Print the Quote, Sign the deal, Email the invoice and take the deposit from within a fully connected SuperGreen Mobile office. At the same time, these franchisees enjoy the freedom of working when they want, without the need for costly premises and leases.

SuperGreen Direct Franchisees enjoy the ability of going directly to where the business is, when

the LOTT Join us at the Lott – Australia’s official lotteries! The Lott offers Australia’s official lottery games which Australians trust and love! We are one of Australia’s largest franchise networks with almost 4,000 franchisees operating across all of Australia, except WA. Our franchise system complements a range of businesses including convenience stores, convenience supermarkets, convenience fuel outlets, pharmacies, tobacconists, newsagencies, hotels and clubs (SA), and more!

THEOBROMA, CHOCOLATE LOUNGES, PAVILIONS, BARS The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods”. The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue.

THERMAWOOD

To secure your area, Call Sean on 07 4772 7655 or 0481167423 or Email franchise@supergreensolutions.com.au

Incorporating the Lott in your outlet could be more attainable than you think. If you would like to find out more information, contact us on the contact details below! The Lott Thelott.com/franchisee Email: franchiseenquiries@thelott.com Phone: VIC, TAS & NT – Tatts, Tatts NT – 07 3877 1095 NSW & ACT - NSW Lotteries – 07 3877 1118 QLD - Golden Casket – 07 3877 1117 SA - SA Lotteries – 07 3877 1096

Our franchise offers: pleasures- chocolate, coffee, food, alcohol and retail.

you. With new stores opening in countries across the globe, be part of something special. Contact Ben on +61 431 727 004 E: ben@theobroma.com.au www.theobroma.com.au

Become part of the success story with:

Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system.

AUSTRALIA AND NEW ZEALAND

We are looking for passionate self-motivated people to join the Thermawood team.

Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.

Please contact Thermawood Retro-Fit Double Glazing for more information.

Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

Info@thermawood.com.au www.thermawood.com.au 0455 555 330

BUSINESS FRANCHISE AUSTRALIA AND NEW ZEALAND

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

74 Business Franchise Australia and New Zealand

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WHAT DOES YOUR WORKING WEEK LOOK LIKE?

The hardest part of owning a MANAGED LAUNDROMAT SERVICE BY ANDREW BARTON is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch today!

CALL 1 800 30 40 30 EMAIL mls@andrewbarton.com.au VISIT www.andrewbarton.com.au