Business Franchise Nov/Dec 2021 by CGB Publishing

VOL 16 ISSUE 01 nov/dec 2021

banjo’s the recipe for success special feature

health, fitness & beauty 7 key traits of

successful entrepreneurs The key to

building confidence in yourself and help your business thrive

$4.95 (AUD), $7.95 (NZ) inc. GST.

Looking for a career change? Become a Kumon franchisee! If having the flexibility of owning a business, working with children and being part of your community appeals to you, then a Kumon Franchise may be ideal for you. As a Kumon Instructor you will: • Inspire children to realise their maximum potential • Share your knowledge in English and maths • Build engaging relationships across the community • Develop a business within an established global franchise model To find out more about this opportunity and to register for an information session, please scan the QR code below.

WHY WHYOWN OWN AAROLL’D? ROLL’D?

OVER 100 LOCATIONS. OVER OVER100 100LOCATIONS. LOCATIONS. FRESH AND HEALTHY. FRESH FRESHAND ANDHEALTHY. HEALTHY. TRANSPORTABLE. TRANSPORTABLE. TRANSPORTABLE. SCALABLE. SCALABLE. SCALABLE. INNOVATIVE. INNOVATIVE. INNOVATIVE. PROVEN MODEL. PROVEN MODEL. MODEL. NOPROVEN MAJOR COMPETITORS. NONOMAJOR MAJORCOMPETITORS. COMPETITORS.

Get in contact with us via: Get Get in contact in contact with with us us via:via: Franchise Hotline 04 7777 8816 Franchise Franchise Hotline 0404 7777 7777 8816 8816 Or ﬁnd outHotline more online at:

OrOr ﬁnd ﬁnd out out more more online online at:at: rolld.com.au/franchise rolld.com.au/franchise rolld.com.au/franchise

Make RAMS home loans what you do! “If you want to be part of a business that supports your goals while helping your customers achieve theirs, talk to RAMS!” – Julie Lawrence, RAMS Franchisee Principal, Brisbane South, QLD

RAMS is looking for passionate people to help Australians fulﬁl their dream of home ownership. With opportunities to join the RAMS franchise family right across the country, that could be you! We have all the specialist support you’ll need to help customers achieve their home buying dream. So, if you share a passion for home ownership and a dedication to expertise, you should give us a call. Talk to RAMS today. Home loans are what we do.

Why RAMS? • Iconic brand.

• Unique credit model.

• Owned by Westpac (Australia’s oldest company).

• National marketing strategy.

• Proprietary mortgage specialists.

• Growing business.

• Training and development.

RAMS.COM.AU/FRANCHISING

MYOB FCA Excellence In Franchising National Awards 2020

FCA Excellence In Franchising Regional Awards 2020

Winner: Excellence in Franchise Innovation Finalist: Excellence in Marketing Finalist: Single Unit Franchise of the Year, 2 or more staff (Hawkesbury/Blue Mountains)

Winner: NSW/ACT Single Unit Franchise of the Year, 2 or more staff (Hawkesbury/Blue Mountains)

More information: RAMS Financial Group Pty Ltd ABN 30 105 207 538 AR 405465 Australian credit licence 388065. Credit Provider: Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

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b us i n ess f r a n c h i s e m ag a z i n e aust r a l i a a n d n e w z e a l a n d

AUSTRALIA and NEW ZEAL AND

VOLUME 16 ISSUE 1, nov/dec 2021 president:

Comments

From the publisher & editor

Colin Bradbury. colin@cgbpublishing.com publisher:

“To be successful, you have to have

Vikki Bradbury. vikki@cgbpublishing.com

your heart in your business, and your

EDITOR:

– Sr. Thomas Watson

business in your heart.”

Ingrid Nelson. editor@cgbpublishing.com.au SALES & marketing manager: Jason C. Bradbury. jasonb@cgbpublishing.com PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au GRAPHIC DESIGN: Jejak Graphics - Michelle Quinn jejak@bigpond.com COVER IMAGE: Taimoor Ashraf New Franchisee, Banjo’s Bakery Café TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au

Vikki Bradbury

Ingrid Nelson

Welcome to our November/December issue of Business Franchise Australia and New Zealand magazine! This month we shine the spotlight on Banjo’s Bakery Café and discover how this iconic, Australian-based franchise network has worked out the winning formula when it comes to working with likeminded people and engaging franchisees who are committed to business longevity. As always, our expert panel of contributors deliver a wealth of knowledge through their insightful articles, including Rolph Howard, who shares 10 things to consider before entering into a franchise agreement, while Doug Downer gives his top tips on how to get your business franchise ready. In our special feature this month, we turn our focus to franchise businesses in the health, fitness and beauty industry. On the cover, CEO of Ella Bache, Pippa Hallas shares how this successful business has remained at the forefront of their industry despite the challenges the last two years have presented. Plus, Corina Vucic imparts her wisdom on why the fitness of your franchise business is critical to your success. Don’t miss our special article by Dr Simone Ryan, who shares her five top tips every employer should consider when implementing a COVID-19 vaccination strategy for it’s workforce.

CGB PUBLISHING

Plus, we bring you right up to date on all the latest news you need to know from the franchise industry!

PO BOX 17

Until next time, enjoy the read!

Pamona, QUEENSLAND 4568 TEL: (07) 5485 2704 Email: cgb@cgbpublishing.com.au

Vikki Bradbury & Ingrid Nelson Business Franchise magazine

www.businessfranchiseaustralia.com.au www.businessfranchisemagazine.co.nz

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

SUPPLIER FORUM

contents

november/december 2021

On the Cover

Cover Story Banjo’s - The Recipe for Success

The Key to Building Confidence in yourself and Help your Business Thrive

Seven Key Traits of Successful Entrepreneurs

Special Feature - Health, Fitness & Beauty

In Every Issue

What’s New!

Announcements from the Industry

FCA - A Message from the CEO

Mary Aldred, Franchise Council of Australia

Special Feature: Health, Fitness & Beauty

Hot Topics: Behind the Headlines

Jason Gehrke, Franchise Advisory Centre

Professional Services Listings

Franchise Listings

Franchise A-Z Directory

Focus Feature 18

PappaRich – Authentic Franchise Delivers the Taste of Success

Roll’d – Getting to know Roll’d

RAMS – The Brand is Why we Joined RAMS

Hydraulink – Self Starter Advances Rapidly

Profiles 22

Subway – Continues to Grow Despite Challenges

Gateway Shopping Centre – Opportunities Await

Franchising Expo – New Year, New You in 2022

also in this issue: Andrew Barton.............................................. 68, OBC

Expert Advice

Battery World............................................................... 68

The Key to Building Confidence in Yourself and Help Your Business Thrive

BK’s Takeaway............................................................ 69

Seven Key Traits of Successful Entrepreneurs

24 46 52

Erika Cramer, Founder, The Queen of Confidence

Centre Stage Dancewear..................................... 69

Alan Manly, CEO, Universal Business School

What Does it Mean to be Franchise Ready? Doug Downer, Founder, Franchise Ready

Deckseal..................................................................27, 69 Dymock’s Tutoring.................................................... 69

Top Things to Consider Before Entering into a Franchise Agreement Rolf Howard, Managing Partner, Owen Hodge Lawyers

How to Advance Your Career While Working Remotely Addisson Shaw, Writer

Ecomist Australia....................................................... 69 Fasta Pasta.....................................................................70 FC Business Solitions............................................ 65

Snapshot 14

Kumon - Seeking New Franchises

Aramax - Fast Track your Path to Success

Health, Fitness & Beauty Franchising Feature On the Cover 32 Ella Baché Finds Silver Lining Despite Recent Challenges 34 Fitness Program for Your Business

Home Caring.................................................................70 Infinity Martial Arts......................................................70 InXpress. ..........................................................................71 IP Partnership.............................................................. 65 Jim’s Pool Care............................................................71 Just Cuts..........................................................................71 Laser Clinics Australia..............................................71

36 Five Ways to Jolt Lockdown Jet Lag Magnetite.........................................................................72

30 What’s New! Announcements from the Industry 34 Expert Advice: A Fitness Program for Your Business Corina Vucic, Director, FC Business Solutions 36 Expert Advice: Five Ways to Jolt Lockdown Jet Lag Andrew May, CEO, Strive Stronger 38 Expert Advice: Five Tips Every Employer Should Consider When Implementing a COVID-19 Vaccination Strategy for its Workforce Dr Simone Ryan, CEO and Founder, Totium 40 Expert Advice: Self-Care is Vital for Leaders: Here’s How to do it Michelle Gibbings, Workplace Expert and Author 42 Snapshot: Nurse Next Door – Unprecedented Growth in Unprecedented Times

NeNe Chicken..............................................................72 Pack & Send..................................................................72 Ryco 24•7........................................................................73 Safety Navigator................................................. 15, 65 Shop Insurance. ......................................................... 65 Snap-On Tools.................................................... 15, 73 The Lott. .......................................................................... 43 Thermawood.................................................................73

what’snew! MAGNETITE CONTINUES ITS FAMILY TRADITION Two decades and thousands of happy homeowners later, Magnetite Adelaide continues to grow with its new fatherdaughter team, Max and Claudia Gambi. Magnetite has developed a reputation for soundproofing and thermal solutions for existing windows and doors in the Adelaide home improvement industry since 2001. Earlier this year, the franchise embarked on exciting changes under its new management team. Prior to Magnetite, Max was a seasoned and successful tradesman with experience including cladding and framing and he is passionate about achieving and delivering a high quality, finished product that will last. “I was looking for a role less physically taxing but I still have a passion for and experience within the construction industry. Then, I met with Piotr and discovered that Magnetite would be a perfect fit for me to offer a product I could take pride in and continue building on the family business foundation which is important to me,” says Max.” “We started as a family business and strong family values have shaped the Magnetite culture which attract likeminded franchisees. Today, many of our long-term franchises are still family run businesses. We are proud to have Max and Claudia join the Magnetite family. It is an exciting time as the Adelaide franchise continues to thrive,” said Managing Director of Magnetite (Australia), Adrian Lafleur.

To help the franchise grow, Max has relocated Magnetite Adelaide to its new, bigger home in Killburn. Max and his team are looking forward to continue providing Adelaide’s residents with the best double-glazing solutions for their existing windows and doors. For more information go to: www.magnetite.com.au/franchising/ magnetite-franchise.html

PEDDERS INTRODUCES NEW STREAMLINED SYSTEM Australian family owned Pedders Suspension & Brakes has been operating for just over 70 years as Australia’s leading Brake, Steering & Car Suspension Specialist. With over 120 franchise businesses and dealer stores across its network, they pride themselves on exceptional customer service. To ensure the Pedders team could continue delivering on their promise with consistency across every store, they recognised the need to overhaul outdated systems. By streamlining front-end processes such as bookings and customer communication, alongside backoffice functionality, the Pedders network has shifted to one integrated business management platform, rather than switching between multiple applications. Working with Pronto Software’s digital consultancy division, Pronto Woven, Workshop iQ has been developed. It connects with Pedders’ ERP system, Pronto Xi. Now, team members can access and input all required customer and product updates from the palm of their hand, via their work devices such as a tablet. The early impact of this change, currently rolled out to an initial portion of store sites with the full

implementation among wider sites underway, has been transformative for Pedders. Most importantly, it has made them better equipped to manage evolving consumer expectations – brought on by the COVID-19 pandemic – from customers seeking fast, contactless access to real-time information, to others requiring access to that information no matter which Pedders franchise site they visit. Scott Pedder, Managing Director of Pedders Suspension & Brakes said, “Over the last 71 years, Pedders has consistently

8 Business Franchise Australia and New Zealand

innovated with products and services – and now the focus is on harnessing technology to strengthen operational efficiency and customer experience. Pronto Software’s ERP and analytics solution, Pronto Xi, is a key component of this journey – with Pronto Woven’s expertise enabling us to fully leverage the technology and drive rapid digital transformation.” For more information go to: www.pedders. com.au/about-us/pedders-franchising/

COURIERSPLEASE TOPS CANSTAR BLUE RANKING FOR MOST SATISFIED CUSTOMERS CP outranked five of Australia’s largest courier services, validating its ability to deliver a quality service to its business customers over the last 12 months. It was the only courier service to score five-star ratings for problem resolution and booking process. It also scored five-star ratings for overall satisfaction and pick-up drop-off options, and four-star ratings for value for money, delivery timeliness and reliability of service.

A uniquely challenging period for the logistics industry, the last 18 months has seen unprecedented parcel volumes shipped to millions of households across the country – with one carrier recognised as going above and beyond the rest.

Canstar Blue 2021 Most Satisfied Customers

CouriersPlease (CP) is thrilled to announce its number one ranking in the prestigious

research and ratings on more than 900

ranking for small business courier services. Since 2010, Canstar Blue, Australia’s bestknown and trusted comparison website, has produced annual customer satisfaction

John Venetsanos, Acting CEO at CP, says: “We’re thrilled to win the Canstar Blue Most Satisfied Customers ranking this year. We are incredibly proud of the dedication and resilience of our franchisees, employees, and key delivery partners during the parcel delivery boom of the last 18 months. During this time, we have invested significantly in new warehouses, technology and associated infrastructure and this commitment has been instrumental in scaling up operations to meet the ever-increasing needs of our customers who range from small business owners to major retailers.” For more information go to: www.couriersplease.com.au/about/ working-with-us/register-for-franchise

Australian brands.

NEW BOARD MEMBER APPOINTMENT SET TO EXPAND POOLWERX US MARKET Ms Steinwand brings outstanding franchise experience right across Poolwerx’ Australian, New Zealand and United States landscape. With over two decades of industry experience, specifically within franchise development and learning and development, Ms Steinwand’s appointment will help to grow Poolwerx in its existing markets and continue to amplify its global potential. No stranger to the Poolwerx brand, Ms Steinwand was already connected with Poolwerx CEO and Founder John O’Brien, watching the business expand into new regions.

Poolwerx, the world’s largest global pool service franchise, is delighted to announce the appointment of highly renowned franchise executive Tracy Steinwand to the Poolwerx Global Board of Directors.

Ms Steinwand will also share her business knowledge of the US market, which can be applied ahead of time in Australia.

“I’ve known John for many years, seeing him at industry events and noticing how incredibly passionate he is about the brand,” says Tracy. When he offered me the chance to join the Board, it was a fantastic invitation, and now I get to help the company get to where it’s going next. “I love that regardless of what you’re selling,

whether it’s sandwiches or pool services, franchising is a people’s business. We look at how to help franchisees grow and develop their business by providing them with a service or product consumers want. Poolwerx brings organisation to a disorganised industry. We’ve put together a growth plan, so there is clear professional development for franchise partners and their businesses, which is actually unheard of in the pool industry anywhere else.”

“There is so much innovation over here in the US, once we’ve got that basic critical mass, we’ll be able to take advantage of the fact that this is such a big market and we’ll share it with the Poolwerx team in Australia and New Zealand. For more information go to: www.poolwerx.com.au/franchising/

Business Franchise Australia and New Zealand 9

c ov er sto ry: B a n j o’s B a ke r y Café

The recipe for success There are many reasons franchising is a popular business choice – being the owner of a business with the support of a renowned brand, flexibility and management are just some of these. Iconic Australian-based franchise network, Banjo’s Bakery Café has worked out the winning formula when it comes to working with likeminded people and engaging franchisees who are committed to business longevity. Here are two Banjo’s Bakery Café’s franchisees to showcase their contrasting experiences as longstanding and new franchisees.

Taimoor Ashraf, New Franchisee, Banjo’s Bakery Café Darra

tertiary education. This led me to pursue a franchising opportunity with the Banjo’s team in 2019 for one of their new stores in Queensland.

When did you decide to pursue a career in franchise business ownership?

What drew you to Banjo’s as a business network to be a part of?

I grew up in Pakistan and managed our family-owned home textile business for 12 years before moving to Australia. I was always interested in the hospitality industry, studying hotel and business management through my

I was immediately drawn to the team members at Banjo’s who were passionate, motivated and focused – that’s everyone from the sales team to the franchisees. The network has a solid framework, supported by decades of experience, which encourages their team’s growth and development. Why is franchise business fulfilling? The great thing about owning a franchise business is that there are systems in place to ensure you’re supported, and that each individual venture is profitable. It gives aspiring business owners the possibility of being an owner and manager without the need to go out there and do it alone – its a tried-and-true method. Banjo’s is also leading the industry when it comes to technology, marketing and the way they are innovating their business. Everyday looks a little different – it’s part of the excitement of the job and the beauty of working in hospitality. A typical day would include baking pastry and bread, making coffee, serving and interacting with customers, but also the business management that happens in the background. It’s a very diverse role, which is why I love it so much.

10 Business Franchise Australia and New Zealand

“The great thing about owning a franchise business is that there are systems in place to ensure you’re supported, and that each individual venture is profitable.”

Todd Ferguson, Longstanding Multi-Franchisee, Banjo’s Bakery Café Moonah, Claremont, Salamanca and Park Ridge. One of the reasons I decided to start my own business was to provide a better life for my young family at the time. Being by own boss allowed more time with the kids as they grew into the young adults they are now. Franchise business, particularly within Banjo’s, is a fantastic way to do business as you always have the backing of an expert team. There are also advanced support mechanisms and systems in place to ensure ease of management. Life is always on the move as I now have a share in four different locations which means my day is typically spent overseeing and mentoring staff in one location before moving to another shop in a different suburb or even state. It’s a rewarding undertaking and definitely keeps life interesting!

What is different about Banjo’s compared to your competitors? There are many unique things about Banjo’s and their approach to business including their supportive business strategy and growth plan, investment back into the franchises, the family and community ethos behind the brand, and genuine passion among everyone in the team. While we take baking seriously and always prioritise quality, its important to have a bit of fun too, which is reflected in our limited offer signature pies, such as the Lasagne Pie, that excite our team as much as the customer. As the industry develops and becomes more tech-savvy – what are you looking forward to most about the next five years as an owner? I’m looking forward to the development of technology such as online, app and mobile ordering, but also the progression of tech from a back of house perspective. This is helping us to speed up the purchase process, enhance customer experience, and delivers flawless, convenient, and enjoyable service by adding value to our customers. As a business, technology helps us connect with our customers outside of the store to keep them well informed, along with the useful data and analytics we are able to capture through these orders and reports. To learn more about becoming a Banjo’s Franchisee, email franchising@banjos.com.au or visit: banjos.com.au/franchising/opportunities/

When did you decide to pursue a career in franchise business ownership? I started working at Banjo’s straight out of school at 15-years-old going on to complete a baking apprenticeship. After making my way through management at various Banjo’s stores throughout southern Tasmania, I started a position at Banjo’s Head Office where I oversaw the set-up of new stores and training of new franchisees. The opportunity later came about to buy into a store in my local area and given that Banjo’s had already trained me with the tools to become a franchisee, it seemed like a natural progression. What drew you to Banjo’s as a business network to be a part of?

What is different about Banjo’s compared to your competitors? Banjo’s is set apart from competitors due to our diverse offerings reaching a wide variety of market segments comparatively to traditional bakery models which may only sell bread and coffee. Our modern store model enables us to deliver increased value to customers, giving them a one stop shop at their disposal. With our family and community centric ethos at the core, Banjo’s is a people fist service enterprise committed to creating meaningful experiences. As the industry develops and becomes more tech-savvy – what are you looking forward to most about the next five years as an owner?

My career journey at Banjo’s began at a young age and was the only choice for me when compared with other franchise systems in the market at the time. My natural progression within the company and thorough understanding of the inner workings paved a clear pathway to where I am now – 32 years later.

We like to embrace technology at Banjo’s and some of the new machinery, particularly relating to the barista technology is really exciting. With our ordering app, online purchasing and refined internal systems, I think anything is possible in the future.

Why is franchise business fulfilling?

COVID has been a massive part of doing business over the last two years. As a franchise, we have implemented numerous systems to comply with the ever-changing rules and regulations. The number one priority has been communicating these changes as quickly as possible to the staff and customers to keep the business trading and ensure quality service and the health and safety of our valued customers.

How has your franchise adapted to the COVID landscape?

What would you say to those thinking about becoming a franchise owner? I can highly recommend to anyone thinking of buying into a Banjo’s Franchise, please go ahead as you’re guaranteed to get more out of it than you can possibly imagine.

Business Franchise Australia and New Zealand 11

f r a n c h i s e c o u n c i l o f aust r a l i a ( F CA )

Business success recognised at 2021 Excellence in Franchising Awards The Franchise Council of Australia has honoured some of the nation’s best and brightest in business at the FCA Excellence in Franchising Awards. This year’s winner of Australian Established Franchisor of the Year is automotive aftermarket repair franchise Rapid Tune, with Chicken Treat, CouriersPlease, Pirtek Fluid Systems and RAMS Home Loans named as finalists in the category.

“In one of the most difficult economic environments ever experienced by Australian business, the resilience, adaptability and determination that has been demonstrated by all Awards finalists and winners is truly outstanding,” said Franchise Council of Australia CEO, Mary Aldred.

“We’re so rapt to have won the award,” said Mark Rippon, CEO of Rapid Tune, who highlighted the brand’s growth and the “bravery and tenacity” of small business owners in Australia during Covid.

absolutely incredible and it made me proud to be an Australian businessperson. That goes for the whole team at Rapid Tune as well, who really put in a strong effort and pulled together.”

“Their ability to adjust and adapt was

In-home seniors and disability care provider,

12 Business Franchise Australia and New Zealand

2021 Excellence in Franchising Award Winners

Home Caring, was named the Australian Emerging Franchisor of the Year, with City Cave and Fitstop Australia named as category finalists.

Australian Established Franchisor of the Year: Rapid Tune

“Our first franchisee started in January 2019 and since then it’s grown rapidly. It’s a great pleasure to see the success of all these franchisees coming from so many different backgrounds, speaking 30 languages and from about 20 different countries,” said Bill Lockett, Franchise Manager at Home Caring. The International Franchisor of the Year Award was taken out by InXpress, capping off a year which also saw the brand named the winner of Global Franchise Awards 2021 ‘Global Franchise Champion’. Anytime Fitness and Chatime Group were named as finalists in this category. “We’re really honoured to receive this particular award,” said Marcel Lal, CEO Asia Pacific at InXpress. “There’s so much hard work that goes into being successful, and trying to be successful, and we’re very proud to be a part of the Australian franchising industry that employs so many Australians,” said Marcel. Muffin Break took home the Excellence in Marketing Award ahead of a strong field that included five other finalists, while CouriersPlease won both the Excellence in Franchise Innovation and Franchisor Social Responsibility Awards. Spectrum Analysis was named this year’s Supplier of the Year. ANZ Mobile Lending took out two franchisee category awards with Alex McRae of ANZ Mobile Lending - Drummoyne, Balmain, Burwood named Multi-Unit Franchisee of the Year and David Sulava and Janet Mu of ANZ Mobile Lending in Flemington named Single Unit Franchisee, two or more staff for 2021. “The secret of our success is our team. Over Covid it’s been very challenging but what’s kept us going is our team. I think being in Covid has given us the opportunity to create such a close team because we’ve become each other’s family. This award definitely goes out to our team,” said Janet. InXpress continued its success at this year’s Awards with InXpress Brisbane franchisee Bev Taylor winning the Single Unit Franchisee, less than two staff Award. The Franchise Woman of the Year Award was won by Karen Purcell of Foodco, while Field Manager of the Year was awarded to Phil Colburn of Poolwerx. “In one of the most difficult economic

Australian Emerging Franchisor of the Year: Home Caring International Franchisor of the Year: InXpress Multi-Unit Franchisee of the Year: Alex McRae, ANZ Mobile Lending - Drummoyne, Balmain, Burwood

“We congratulate them of them for their persistence and achievements during an extraordinarily challenging time and commend each and every hard-working franchisee and franchisor across Australia for the for their vital contributions to employment, the economy and communities across the nation,” said Mary Aldred.

environments ever experienced by Australian business, the resilience, adaptability and determination that has been demonstrated by all Awards finalists and winners is truly outstanding,” said Franchise Council of Australia CEO, Mary Aldred. “We congratulate them of them for their persistence and achievements during an extraordinarily challenging time and commend each and every hard-working franchisee and franchisor across Australia for the for their vital contributions to employment, the economy and communities across the nation,” said Mary Aldred. The FCA has also announced its annual Hall of Fame inductee for 2021, with Bakers Delight co-founder, Lesley Gillespie named as this year’s recipient of this prestigious award. Lesley and her husband Roger opened the company’s first bakery in 1980 in Hawthorn, Melbourne and chose the name because they believed that every loaf, every roll and every bun should be a delight to bake, a delight to eat and a delightful customer experience.

Single Unit Franchisee of the Year, two or more staff: David Sulava and Janet Mu, ANZ Mobile Lending Flemington Single Unit Franchisee of the Year, less than two staff: Bev Taylor, InXpress Brisbane Franchise Woman of the Year: Karen Purcell, FoodCo Field Manager of the Year: Phil Colburn, Poolwerx Supplier of the Year: Spectrum Analysis Excellence in Marketing: Muffin Break Excellence in Franchise Innovation CouriersPlease

More than 40 years on, Bakers Delight remains family owned and operated under the leadership of their daughter, Elise Gillespie and her husband, David Christie and can be found in more than 650 locations across Australia, Canada, USA and New Zealand.

Franchisee Community Responsibility and Contribution: CouriersPlease

Franchise Council of Australia Phone: 03 9508 0888 Email: info@franchise.org.au Web: www.franchise.org.au

Franchise Council of Australia Hall of Fame inductee: Lesley Gillespie Business Franchise Australia and New Zealand 13

sna ps h ot: K umon

three ways kumon franchisees contribute to their communities “It’s about seeing students’ progress every day and trying to achieve their own personal best without comparing themselves to anyone and working at their own right level.”

in the child’s face and how proud they are of themselves. You can see in their parent’s face as well, the pride that such a big change has occurred”, says Ynna McDonald, franchisee of Kumon St Marys Education Centre in Sydney. Furthermore, when franchisees conduct local area marketing, they build relationships with the wider community, including through participating in community events, communicating with local schools, running business social media accounts, and advertising through local media channels.

During the challenges of the COVID-19 pandemic, the franchisees of Kumon Australia and New Zealand support their local communities by building businesses that provide high quality, afterschool mathematics and English programmes for children of all ages. Kumon is looking to expand its contribution to new communities by opening new franchises. Read on to learn more about how Kumon franchisees contribute to their communities:

Help build a bright future

Kumon franchisees help students build a bright future through individualised instruction of the Kumon Mathematics and English programmes. Franchisees build students’ mental calculation and reading comprehension, confidence, study skills and

the ability to self-learn, which is to process, retain and understand information without the presence of a teacher. Throughout their careers, franchisees in Australia and New Zealand helped hundreds of students in their local communities grow into confident self-learners. “It’s about seeing students’ progress every day and trying to achieve their own personal best without comparing themselves to anyone and working at their own right level”, explains Simran Bath, franchisee of Kumon Mitchell Park Education Centre in Adelaide. “When a student achieves that which they are capable of, it’s a success for each child. You have franchisees who have put 20 or even 30 years of their life into Kumon, because they see how their work improves the lives of students”.

Nurture relationships in your local community

Each and every day, Kumon franchisees build positive relationships within their community. They communicate with and establish a connection with their students and with students’ parents during consultations, parent orientation sessions and regular contact regarding their child’s progress. “When you communicate the progress the child has made, you can see the happiness

14 Business Franchise Australia and New Zealand

Kumon Australia and New Zealand has also recently partnered with children’s sports organisations in several Australian states. More partnerships are slated for 2022. These are yet one more opportunity for franchisees to build relationships within their local community.

Join a community of passionate business owners and educators Kumon franchisees belong to a more than 300-strong community of business owners and educators spread across Australia and New Zealand. Kumon franchisees network, celebrate achievements and learn from one another. They make lifelong friendships and contribute to this community by sharing their knowledge and experience for the benefit of all. In 2020 and 2021, Kumon franchisees have supported each other by actively participating in online workshops and seminars. Kumon Australia and New Zealand also held the virtual Kumon Instructor Awards Ceremony in these years, with more than 200 franchisees joining to celebrate each other’s achievements. Franchisees not only support their local communities; they support each other to succeed. https://www.kumoninstructors.com.au/ Franchise

ARE YOU READY TO DRIVE YOUR OWN SUCCESS? WE HAVE CUSTOMERS WAITING TO BE SERVICED NOW! 2020

2018

Top 10

SNAPONFRANCHISE.COM.AU | �800 8�0 58� WHO KNOWS HOW LONG THIS IS GOING TO L AST... We understand some of the challenges our Franchise/Multi-Site customers are facing. In response we have developed two FREE online tools to assist both those staff in the frontline, and those staff whom have been sent home to work. COVID-19 Declaration A FREE four question checklist for staff to use to declare themselves fit for work if they are in a customer/public facing role. HomeWork A FREE set of three online actions for staff working from home to undertake to ensure they are creating a safe working environment. Both the COVID-19 Declaration and HomeWork are FREE to any Franchise Group or Multi-Site whom think they can benefit from these tools. To find out more call me on 0401 803 302 or send me an email at cbeasley@safetynavigator.co

Business Franchise Australia and New Zealand 15

e x pert a dv i c e

The key to building confidence in yourself and help your business thrive “If we want to create a thriving business, we need to create confidence in ourselves, because confidence in yourself equals confidence in your business.” Erika Cramer | Founder | The Queen of Confidence

Sometimes you meet someone and their confidence just radiates out of them. They seem self-assured, expressive, comfortable in themselves – like nothing could shake them. Do you want to know the secret to that kind of unstoppable confidence? The kind of confidence that helps you to pick yourself up and move on with purpose and optimism, even when everything appears bleak and difficult? That type of confidence isn’t something people are born with. It’s earned. It’s like a muscle - one that can be strengthened over time. Which brings me to the best part: anyone can develop this

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type of confidence, including you! Here’s the thing about confidence: it’s crucial to your business success. A recent study showed that 55% of women secondguess their decision to start a business, and almost 90% of women owned businesses generate less than $100,000 per year. These stats are proof of the fact that a lack of confidence gets in the way of us going for what we truly want. When we find ourselves with low confidence, several things happen… • We don’t back ourselves • We don’t put ourselves out there fully • We don’t ask for what we want – or what we deserve • We don’t truly believe we’ve ‘got what it takes’, so we play small • We don’t take risks • And most importantly, we don’t show up

decisions you’ve been putting off (usually the scary ones you avoid). If you can allow yourself to make this list, you can then put a plan in place to start making these decisions. The sooner you get your head out of the sand, the sooner you can move forward!

“Tune into the feeling you get when you are helping and serving your clients. Let that drive you to take the necessary actions you need to grow and expand your business.”

Commit to taking (small) action steps The key here is small. Confident people take action. They do the scary stuff – not because they’re not terrified, but because they know they’ll survive and learn from the scary stuff and at the end of the day, they know it needs to be done. They know it doesn’t feel good at first, but they give it a go anyway, knowing that taking small steps towards the big decisions is what it takes to get things moving.

Be willing to get uncomfortable Growth doesn’t sit in comfort. Growth sits squarely in the middle of discomfort – it happens when the wheels fall off. Think about the last time you faced a massive challenge in your business. Perhaps cashflow dried up, or your income was massively impacted by COVID. In those moments, you learn so much more about yourself and your ability to pivot, problem-solve and thrive than you do when business is good.

in our businesses like we desire to. If we want to create a thriving business, we need to create confidence in ourselves, because confidence in yourself equals confidence in your business. In order to do this, there are few key areas you’ll want to look at:

Get in touch with why you do what you do The higher purpose of why your business exists can be your driving force to help you stand confidently. When you think about why you started your business what comes to mind? Most times when we build businesses, we desire to be of service and solve problems. When you don’t show up and stand in your confidence, it means you can’t impact your prospective customers and current clients. My advice? Tune into the feeling you get when you are helping and serving your clients. Let that drive you to take the necessary actions you need to grow and expand your business. Make a list of the impact you currently make or have the ability to make. Ask yourself:

“What would the confident version of me do?” Lastly, think about what it costs you (and your clients) when you don’t show up confidently? It costs you your financial freedom, your purpose, your ability to add value – and it costs your clients the ability to be supported by your product or service. In my business, when I don’t show up or I play small, my clients don’t get the breakthrough they need, they don’t get to work through their anxiety, they don’t get to create confidence and live the life they dreamed of. It’s a huge cost for both parties.

Write out all the decisions you need to make, but have been avoiding When we let our fear stop us, we experience a number of things that get in the way of our success: analysis paralysis, impostor syndrome, self-sabotage… the list goes on. These are all the things that we allow to get in the way of us going for what we want. Instead of the usual sabotage, make a list of the big

Getting up when you fall is all part of the process when creating confidence. Remember: there are always going to be roadblocks and challenges. The most successful businesswomen aren’t the ones who avoid them, but are those who don’t let the challenges stand in their way. They get back up again, and again… and again! When we truly embody self-confidence, we go for our dreams. We make decisions that matter, we create courage and we take the important actions that will help us get what we want in life, and in business. Erika Cramer, The Queen of Confidence, is an award-winning international confidence coach and host of the 5 starrated Confidence Chronicles Podcast. After surviving many traumatic experiences, Erika is a real example of how you can heal your personal story to transform trauma into triumph and now leads a global movement to empower women. She is also the author of the new book, Confidence Feels Like Sh!t. Find out more about Erika at: https://thequeenofconfidence.com/

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FOC U S FE AT U R E : Pa p p a R i c h

authentic franchise delivers the taste of success Founded in Malaysia in 2006, PappaRich was launched in Australia in 2012, with a vision to create a modern version of the traditional coffee shops in Malaysia with a unique, modern twist. What can diners expect when they visit a PappaRich store? Apart from great ambience and service, we want to give our customers a taste of authentic Malaysian culture and cuisine, whether through a plate of our national dish Nasi Lemak, a crunchy, buttery Roti Canai, our signature satay chicken skewers, and lots more exciting flavoursome dishes. When it comes to completing their meal, most of our customers will order our famous Teh Tarik. Also known as milk tea, it is our number one selling drink. What is it about Malaysian food that resonates with the Australian market? Jian Hui Lee, General Manager of PappaRich

Now the largest Malaysian franchise brand in Australia, with 30 stores Australia wide and growing, we caught up with the General Manager of PappaRich, Jian Hui Lee, to discover some of the reasons behind the continued growth and success of this popular franchise chain.

Malaysian food is a combination of Chinese, Malay and Indian cuisine. It’s not too strong, not too spicy but it’s packed full of flavour. Unlike Thai and Indian cuisine, Malaysian food has been perhaps less well advertised and marketed in Australia, but it is becoming increasingly popular. What is the meaning behind the name PappaRich? This is a question we are asked often. The founder had children of his own, he decided he wanted to be a good father figure and provide a better life for his family. So, he created a restaurant combining the word father (pappa) and rich because he wanted

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them to be rich, not necessarily in wealth but in family, love and beliefs. Do you need to come from a hospitality background to buy a PappaRich franchise? Absolutely not. We provide all the training and give you all the support you will need throughout the journey. As long as you have good business sense, we can help you with the rest.

excitement of the first day of opening is merely the beginning of the franchisee’s journey. The franchise business we build must have soul, as we will not only serve our franchisee but the community around them.

Other key points to consider • Any contributions negotiated will be 100% passed back to franchisee • The franchisee will be provided with a detailed establishment budget and often there will be additional savings • Online access to SOP and marketing materials • We guide the franchisee and provide advice if a loan is needed as we have connections to financial institutions to obtain the best rates with lower risks What type of business models do you offer? While many franchise brands offer one model, we have three, which is another one of our key differences. Choose from full-scale dining or mid-scale, which includes a 100-150sq m space and a more limited menu offering top selling items. The university concept model is more compact, up to 50sq m floor space with a self-ordering kiosk. This is a business model we want to grow in the future as it is environmentally friendly.

“Apart from great ambience and service, we want to give our customers a taste of authentic Malaysian culture and cuisine.”

times to cover things like how the business is going, where they need help, areas they might be struggling with. What are some of the main points of difference at PappaRich, in terms of how it stands out from other franchise businesses?

What type of person/business owner does PappaRich appeal to? PappaRich will appeal to both potential firsttime business owner who want to learn the ropes of hospitality and understand the entire process as well as a multi-unit franchisee who is experienced and wants to diversify their portfolio. What does the training involve? Our training lasts between three to four weeks. We go through all aspects of the business, from the kitchen process, customer service, ordering, hiring staff, rostering and even cleaning. We are available as the franchisee needs us and also have dedicated

Our franchisee can rest assured they will be involved in each stage of the process, from initial discussion to store opening. We always provide the franchisee as much information as we can. It begins with the lease agreement. Often franchisees are left to liaise with landlords themselves. However, with our system, everyone has access to head office who will represent them. Whether it’s negotiating rent or renewing a lease, we are always there to assist. Transparency in our business model is also key and our franchisees will always have the final say when it comes to deciding on a location. We have a central kitchen who produce our paste and sauces to keep costs lower and when it comes to suppliers, if the franchisee finds a better supplier with better pricing than who we recommend, they are entitled to purchase from their suppliers directly. We go way above the norm and our focus is on the franchisee’s journey and experience. The

What are the plans for PappaRich over the next five years? Over the years we have improved the return on investment for our franchisees. In the future we are looking to expand to universities, train stations, airports, and regional areas. We invest heavily in technology, which is the key to being successful in the future. Our investment will go back into the business, as we want to improve the overall business model to ensure continued success and growth in the Australian market. How has Covid affected business? Is now the right time to open franchise? This is the best time to open a franchise. This is due to the fact that investment is lower as rent and contribution can be negotiated. We understand these are tough times, but tough times won’t last, we will. As a head office we will work out different options to meet franchisee’s target. In fact, during the pandemic last year we opened four stores around the country and we are looking at opening another three or four next year. For more information on opening a franchise with PappaRich email: franchise@papparich.net.au

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key traits of successful entrepreneurs

Successful entrepreneurs are celebrated in the media, and with good reason. Building a thriving business from the ground up is an impressive achievement and everyone loves a winner. These ‘winners’ are frequently portrayed as glamorous, sociable, happy-go-lucky types – but is there more to it? If we remove the rose-tinted glasses, you might be surprised at the qualities that really matter. Here are seven key traits of successful entrepreneurs.

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Opportunism

“Some might call it gambling. Some call it ‘crazy brave’. Successful entrepreneurs are often confident risk-takers armed with a business plan, which can be irresistible to like-minded investors.”

Opportunism means taking advantage of opportunities or circumstances, often with little regard for consequences or principles. An opportunistic person might also be described as someone with ‘street smarts’ or being ‘cunning as a rat’. Successful entrepreneurs have a nose for a gap in the market and the chutzpah to capitalise on it. In other words, they have the guts to do what the rest of us wouldn’t dare.

Alan Manly | CEO | Universal Business School

Dedication

If you’re not dedicated to your purpose, your business simply won’t make it. Simple as that. And sometimes, success requires dedication to the point of being zealous. When you’re focused solely on one thing, it’s only natural for other interests to fall by the wayside. The aim is to succeed without too much collateral damage.

Passion

Passionate people have strong feelings and are capable of expressing them. Entrepreneurs don’t just like their business idea, they believe in it with a passion bordering on unhealthy. This intense and unwavering belief is exactly what’s needed to turn a business idea from a thought bubble to a reality – convincing investors and customers of its value.

Self-confidence

As an entrepreneur, believing in yourself comes with the territory. Successful entrepreneurs are comfortable being the centre of attention and know how to shine. It’s important not to take this to extremes, however, as you could end up alienating your team or making decisions based on misguided confidence. It’s okay to be confident, but keep your ego in check.

Ruthlessness

“Business is business.” Not everyone likes hearing this, but the ability to be ruthless is a fundamental skill for any entrepreneur. Everything and everyone involved in your business must be of value to ensure efficiency and profitability. If they’re not, tough decisions will need to be made – and it’s your job to make them. Being ruthless doesn’t mean treating people poorly, but it does mean getting comfortable with difficult choices.

Leadership Great leaders have the ability to

communicate their vision and bring others along on the journey with them. History is full of successful entrepreneurs who displayed this common trait. Leadership is the right combination of strength, integrity and humility. When things go badly, take responsibility. When things go well, celebrate your team. Earn the trust of your team and you’ll reap the benefits down the track.

Risk-taking

Some might call it gambling. Some call it ‘crazy brave’. Successful entrepreneurs are often confident risk-takers armed with a business plan, which can be irresistible to like-minded investors. To be a successful entrepreneur, you must be comfortable taking risks. As Kenny Rogers sang, you’ve got to

know when to hold ‘em and know when to fold ‘em. You don’t need to be perfect to be a successful entrepreneur, but you need to have the right balance of qualities. It’s a fine line, as described by American entrepreneur Jim Rohn: “The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humour, but without folly.” Getting the balance right is the first step toward success. Alan Manly OAM is the CEO of Universal Business School Sydney (UBSS) and author of The Unlikely Entrepreneur. To find out more, visit www.ubss.edu.au.

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pr o file : subway ®

SUBWAY CONTINES TO GROW DESPITE CHALLENGES and can proudly say that even in the toughest times in 2020 we hit a milestone of 100 restaurants remodeled,” says Cockerill. Cockerill says that although Subway’s global brand transformation delivered an increase in sales, the business had to adapt to new ways of working with franchisees. “To make our brand transformation a success, the buy-in and adoption of franchisees was essential – we had to establish better communication and a new way of business coaching as part of our pandemic approach,” Cockerill explains. According to Cockerill, there were three areas of focus critical to success: brand promotion, franchisee support and coaching.

Effective marketing to build brand trust

With nearly 40,000 restaurants worldwide, we asked Subway® ANZ Country Director, Geoff Cockerill, to share how the established brand was able to adapt to the challenges of operating through the pandemic, while remaining relevant and profitable. “2019 was a year of major change for Subway, with new and expanded menu options, the launch of a national loyalty program, online ordering, a mobile app, and national agreements with industry-leading delivery partners - these new sales channels allowed us to experience success this past year, despite Covid-19,” Cockerill explains. Subway® ANZ were also the first region to experience Subway’s global reformat of restaurants to the ‘next generation’ fit-out. The new restaurant design includes bright and playful décor, curated music, comfortable seating and the convenience of USB charging ports and free Wi-Fi. “We have been focusing on rolling out the next generation formats in all of our restaurants across ANZ for the past few years

“For many companies, the instinctive response to tough economies is to withdraw from advertising, but during these times it is more important than ever to remain visible and relevant to consumers.” This relevance, Cockerill says, is about understanding what consumers need from brands and responding to this. “During a health crisis, people were more attuned than ever before to health and safety measures used for the preparation of their food. While Subway is well-known for its healthier food options, during Covid-19 it we reminded consumers they could continue to eat safely with us – and they could choose to have this any way they wanted, whether that was contactless delivery, contactless pick-up or visiting our restaurants.”

Adapting business processes to respond to conditions An often-underestimated benefit of a franchised business, Cockerill says, is the processes and support that the franchisee can tap into. “Subway has long-established, proven operations designed to help franchisees build their own successful businesses regardless of any prior experience. “But where processes may work under normal conditions, may not during an economic crisis. What becomes important is a brand’s ability to adapt and refine these systems to account for immediate and lasting changes.”

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“Last year, Subway bolstered its support systems with business coaching, regular check-ins and communication from both the corporate team and the business developers that allowed restaurants to succeed where cafes and restaurants have been unable to,” says Cockerill. At Subway, the brand waived or deferred ongoing franchising fees for the most severe periods of the first lockdown – and provided practical support to reduce other costs across the business.

Getting back to basics Cockerill says that Subway® also recognised that during periods where restaurants weren’t experiencing normal volumes of in-restaurant customers, it was an ideal time to refresh skills, and fine-tune operations to elevate the guest experience. “During Covid-19, in order to maximise franchisees’ ability to service consumers, Subway developed a new suite of restaurant excellence training modules to help owners increase delivery sales, reduce food wastage, prepare better products and deliver a better customer experience for guests. This knowledge, together with the support from Subway field teams, has empowered owners to optimise their revenue from every sale.”

Where to from here? Cockerill believes that while Australians will continue to order-in their food more regularly, retail will continue to experience a return to bricks and mortar over the course of 2022, as consumer confidence grows with high vaccination rates. When looking at the future of Subway®, Cockerill has absolute optimism about the year ahead. “For existing and new franchisees alike, Subway restaurants will remain successful enterprises and important contributors to local communities across Australia. The changes that Subway has made with its brand transformation has led to increased interest in joining the brand and we’re excited about the opportunities this will bring. For more information about owning a Subway franchise go to: https://subway-franchise.com/au-en/

Hungry? Great, you’re exactly the sort of person we’re looking for! Hungry to make a difference in the QSR world. Hungry to make customers happy, every single day. Hungry to turn your business into a global success story. Hungry to join a fresher franchise business that treats you as an individual. Hungry to be part of a new generation of Subway fame. Ready to tuck in? subway-franchise.com

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What does it mean to be Franchise Ready? Being Franchise Ready is relevant whether you’re considering franchising your own business or becoming a franchisee of someone else’s franchise network.

“Not every business should or will become a franchise, but every business should be ready to franchise. This forces a business owner to systemise and remove the dependency on themselves, which enables their business to grow exponentially.” Doug Downer | Founder | Franchise Ready

Every business should be franchise ready. Not every business should or will become a franchise, but every business should be ready to franchise. This forces a business owner to systemise and remove the dependency on themselves, which enables their business to grow exponentially. There’s proof that systemised businesses, with documented processes, and that operate successfully regardless of whether the owner is in the business every day, sell for a much greater value. While business valuation is important, it is just as crucial that the business owner can remove themselves from doing ‘everything’ in the business. Business owners go into business for a range of reasons: to be their own boss, to perfect their craft, to create a legacy, to hopefully have more money than they would make as an employee, to provide for their family, and for the pride of creating their own business and destiny. But the one reason we hear most is, to have freedom and quality of life. If you speak to 99 per cent of business owners, they will tell you that particularly in the early stages of a business’s growth, they were or are the hardest working and lowest paid employees in their business. This is true for the emerging franchisor but made slightly easier for the prospective franchisee, as the franchisor will have perfected the business model which enables the franchisee to

scale quicker as they don’t have to develop anything, the groundwork has been done for them already. Joining a franchise business makes it easier for people to start and grow a business. We know that the business success rate globally is less than 50 per cent after five years but in franchising the success rate is as high as 80 per cent over the same period.

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The Top Five Things to consider if you’re thinking about Franchising: • BUSINESS RISK • PRODUCTS AND SERVICES • THE BUSINESS MODEL • FRANCHISEE PROFITABILITY • FRANCHISOR PROFITABILITY

Business Risk: There is an inherent risk with going into business and potential franchisees and franchisors need to be aware of the associated risk. I believe there are ‘risk-seekers’ and ‘risk-tolerators’. All business owners are risk takers, and while you must be, the key is the calculated risk. Some business owners are more comfortable with risk. Risk-seekers derive excitement from uncertainty. Have you ever driven your car around on empty when you could have just as easily filled up earlier? Do you ever schedule that extra meeting, when in reality there is no possible way, you can fit it in? Heaven forbid you might have even run late for a flight or missed one completely, or dare I say it, been late for a meeting.There’s a strong chance that if you’re a risk-seeker, you like the adrenaline rush. You’ve probably driven too fast, bungee jumped, skydived, been around wild animals, or partaken in other adrenaline junkie type activity. Risk-seekers are impatient and like doing multiple things because they can get a bit bored with too much detail, they make decisions quickly. Risk-tolerators do not necessarily see it as risk. They pursue their goals by understanding, accepting, managing the inherent risks of the decisions that they make. The risk-tolerant business owner spends more time analysing,

“The financial return on a business investment is and should be a key consideration of both the franchisee and the franchisor. The franchisor needs the franchisee to be profitable to grow their franchise brand and to have happy franchisees and the franchisee needs to get a fair return on their investment of time and money.”

understanding, and assessing the risks at hand, learning how best to mitigate them. These risk-tolerant individuals confront fear not with the risk-seeker’s optimism, but with thoughtful analysis, management, and selfawareness techniques. Anyone considering going into business needs to assess the risk, the beauty of franchising is that the risk is mitigated to some degree by the development of the business and business model Products & Services: The quality and relevance of the products and services is critical. There must be demand and a proven track record of customer need and then want for the products or services. There are four stages in the product life cycle. The introductory, growth, maturity, and decline phase. There are advantages associated with each stage in the life cycle and strategies to position the business for growth through franchising. The franchisee and franchisor need to do the requisite research of the market

to determine the market need before investing. Ultimately there needs to be strong demand for the products or services that the franchise offers and that there is a strong enough point of differentiation. The Business Model: The key factor any aspiring franchisor needs to consider is that franchising their business is not an extension of their existing business, it is a totally new business. Franchising a business impacts the costs and revenue of the new business model, NOT their existing business model. Franchisees may incur more costs due to royalties, training, or build-out requirements; they should experience higher revenue due to name recognition and enjoy larger margins due to purchasing power. Whilst the products and services remain at the core of the operation, the way that they are delivered to the market is very different when utilising franchising to grow a business.

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As a franchisor you will have three distinct target markets or businesses: (1) Recruiting franchisees (2) Supporting franchisees (3) Providing services to customers. The important aspect for the franchisee in assessing the business model is the simplicity to replicate and the documented model for ensuring a consistent delivery of the products and services, ultimately it is about ensuring that the business (model) has a proven method for attracting customers and delivering the products and services in a cost-effective way for the franchisee and the end user (the customer). Franchisee Profitability: People go into business to make money and get a fair return on their investment; the two key investments people make are time and money and both are important. Often people think being a business owner will give them greater control over their life and flexibility with their work hours and this does happen once the business is established. However, early on, the prospective franchisee and franchisor will work tirelessly to get their business going, so the franchisee needs to

understand what this may mean to them and their desired lifestyle. If the business trades seven days a week and is open long hours, they need to consider the impact that this may have on them. Choosing a business that suits your lifestyle if critical, but it is important to understand that in the early stages of the business, you will work long and hard. The financial return on a business investment is and should be a key consideration of both the franchisee and the franchisor. The franchisor needs the franchisee to be profitable to grow their franchise brand and to have happy franchisees and the franchisee needs to get a fair return on their investment of time and money. On average service-based franchises see a Return on Investment (ROI) in 1-2 years and for a retail or hospitality business a Return on Investment (ROI) in 2-3 years. The better franchise systems will provide you a sophisticated financial modelling tool to enable you to evaluate the potential ROI but it is important to know the success of the business is contingent on the franchisee and their ability to utilise the business model effectively. A good franchise business will sell for 2-3 times profit when the franchisee decides to sell, and this compares well with independent businesses that often sell for between 1-2 times profit.

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Franchisor Profitability: Just as important as franchise profitability, the franchisor needs to develop a business model that ensures their profitability so that they can reinvest back into the growth of their business, most franchisors will not make a lot of money in the first couple of years as they will be reinvesting back into the growth of their brand. Being a franchisor is a longer term proposition than being a franchisee but the benefits can be substantial with business valuation ranging from 5-15 times profit. The business model needs to be well developed to ensure simplicity of operations through a well-documented system and suite of tools, a product or service that is in demand and proven, and that will yield a fair return for the franchisee and franchisor. Franchise Ready works with all its clients to ensure that this achieved to ensure the long-term success for both franchisees and franchisors, without that the business won’t work. Doug Downer has over 30 years’ experience in franchising having been a Director/GM or CEO of eight Franchise brands, owner of three franchisor brands and franchisee of five brand. Through his business, Franchise Ready, he has launched and supported over 65 Franchise Brands.

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health, fitness & beauty

VOL 16 ISSUE 01 nov/dec 2021

Ella Baché

finds silver lining despite recent challenges

A fitness program for your business 5 Ways to jolt

Lockdown Jet Lag Business Franchise Australia and New Zealand 29

what’snew! ONLINE FITNESS XTENDS BUSINESS OFFERING

BK’s GYMNASTICS OPENS FIRST QLD SITE BK’s Gymnastics is anticipating a big increase in what is already one of Australia’s fastest growing sports as it expands north and opens a centre in outer south-western Brisbane. BK’s Gymnastics has strategic plans to penetrate and dominate the gymnastics market in Queensland, home to the 2032 Olympics, with its first centre in the state opening in Richlands in September this year and another site to open at Springfield in the coming months. Follow the launch of its franchise model in March this year, BK’s Gymnastics is now fielding approximately 20 serious enquiries per week from interested franchisees, primarily existing gymnastics coaches and those already working in the space. Critical to its success is the all-inclusive nature of the program offered, with kids as young as three months old able to take part.

Despite lockdown and the continued effects of COVID-19, Xtend Barre has raised its performance levels in Australia, while maintaining key revenue streams across all states. Owned by Collective Wellness Group, Xtend Barre Australia has introduced online classes, called Xtend @ Home. It’s an online workout program that builds strength and confidence, while delivering results. With studios closed in some states along the Eastern Seaboard, the fitness brand turned its focus to virtual classes, empowering their members to stay active while at home and offering a new dynamic expansion to their business model.

Franchise locations are available in QLD and Australia-wide and footprints range from 400-650m2 with existing indoor sports centres or buildings able to be converted into a BK’s Gymnastics centre. BK’s Gymnastics franchises start from $220k.

Head of Franchise Sales and Development at Collective Wellness Group, Jason Stubbings emphasises that members have enjoyed the change of pace and flexibility, explaining that, “85 per cent of our first timers are coming back for more, with 33 per cent of our virtual members doing over 10 classes per month.” As restrictions start to ease across New South Wales and Victoria, the team are eager to open their doors again. They are also confident that their new online offering, which is included with every Xtend membership, provides more choice for members and additional income streams for franchise partners. One of their member’s survey responses said, “I never thought I’d say this, but I really do think I will continue with the online classes even after the lockdown ends. I’ve found it a brilliant way to start the day and very easy to slot into my schedule”. As more Australians turn their focus on health and wellbeing, there are also significant opportunities to re-evaluate careers and business goals. Owning an Xtend studio provides flexibility, where franchise partners can work their own hours by taking control of their own path.

For more information visit: https://www.bkgymswim.com.au/ franchise-opportunities/

If you’re interested in finding out more about owning an Xtend Barre studio, please visit https://xtendfranchise.com.au/

The new QLD CEO of BK’s Gymnastics, Vicki Flamsteed, said the successful growth of the business was being supported by the allinclusive model. “BK’s Gymnastics is trying to offer something different – something for those who don’t like team sports, something fun and inclusive,” said Vicki. “For our franchisees, the opportunity represents a chance to own their own business, find better work-life balance and tap into this exciting time for the sport for gymnastics in Australia.” BK’s Gymnastics Richlands will be managed by experienced gymnastics coach and Program Manager of BK’s Gymnastics, Laura Sereno.

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MUMS THE WORD FOR SWIM FRANCHISE The latest ownership figures show that JUMP! Swim Schools are heavily owned by women and mothers. In fact, a whopping 76 per cent of franchises are owned by mums – and almost all franchisees in the network are parents.

franchise-opportunities/

Continuing the trend, all new franchisee enquiries received in 2021 have been from parents. “As we secure an average of 2-3 new sites per month, we’re finding that all of these are mums,” says JUMP! Swim Schools CEO Mark Collins. “The format of JUMP! Swim Schools really appeals to mothers and families with kids, because the business hours can be managed around family commitments, leaving that important space for family time in the mornings and evenings. There’s not a lot of franchise options that allow that level of flexibility.” JUMP! Swim Schools is expecting interest from this market to continue due to the impacts of covid as well. According to a recent survey by Gartner HR, one quarter of Australian employees are seeking a new job, with work-life balance being the number one driver. “Many families are considering their options moving forward and seeking out alternatives that give that level of flexibility as they reevaluate their work-life balance and look to move away from careers that may be demanding more of their time or requiring them to start commuting to the city again,” said Mark. “Feedback from our owners also shows that our franchisees get a lot of satisfaction out of the type of work that JUMP! Swim Schools involves – helping children get life-saving swim skills and working with kids and families on a daily basis is very rewarding. People are looking to do meaningful work that they are passionate about and working with kids delivers just that.” For more information visit: https://jumpswimschools.com.au/

RUMBLE SET TO LAUNCH IN AUSTRALIA Rumble, a boutique boxing concept founded in New York City in 2017, has since expanded into Los Angeles, Washington DC, Philadelphia, Palo Alto, San Francisco, Chicago and is now set to land in Australia, with the first 10 studio locations signed across Sydney, Melbourne and Queensland. Rumble has generated strong brand loyalty and widespread appeal partly thanks to. attracting the likes of Justin and Hailey Bieber, Selena Gomez, Kendall Jenner, Jason Derulo, David Beckham, and Kevin Hart to its studios. Boutique Fitness Studios have also teamed up with former F45 franchise owners and well-known entertainment industry duo, the Stafford Brothers, to promote Rumble in Australia and open their own Rumble studios. “Integral to the brand experience is Rumble’s nightclub-like setting, so a partnership with the Stafford Brothers seems very fitting”, Matt Gordin, CEO of Boutique Fitness Studios, explains. “Like our other brands CycleBar and StretchLab, Rumble is all about being in the moment. We are certain that Australians will embrace the resultsoriented workout and immersive customer experience at Rumble studios,” says Gordin. The experience is a 45-minute, 10-round, fullbody cardio and strength workout crafted around specially designed water-filled, teardrop-style boxing bags. Central to the Rumble’s core values and brand experience, first-timers “glove up” next to amateur

fighters and classes are beginner-friendly so members can Rumble at their own pace. “If this is the only 45 minutes a member can give themselves all day, it’s time well-spent,” he said. The first Rumble studio is set to open in Sydney this summer, commencing an Australiawide roll-out of 100 studios over the next five years. To learn more about the Rumble franchise opportunity, please visit www.doyourumble.com.au/franchise

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c ov er sto ry: El l a B a c h é

Ella Baché finds silver lining despite recent challenges It’s no secret the world has undergone a huge shift from the traditional ways of doing business since the Covid pandemic hit in 2020. However, there are always silver linings to celebrate. The pandemic has also demonstrated just how resilient businesses have become by thinking outside the square and using the wonders of technology to deliver their services in a digital platform. We caught up with CEO of Ella Baché, Pippa Hallas, to discover how this successful business has remained at the forefront of their industry despite the challenges the last two years have presented. 32 Business Franchise Australia and New Zealand

With COVID impacting businesses across the world, how has Ella Baché been affected? The year 2021, just like 2020, was a year that I know for certain none of us will forget – it has been a time for growth and acceptance, a time where we have all been pushed outside of our comfort zones. When COVID hit, I knew to not only survive, but thrive, it was time to pivot the brand, we simply had no choice – physically closing the doors to over 120 Ella Baché salons across Australia saw us dive headfirst into a new way of thinking. With re-adaptation at the forefront of our minds we rolled out our all-new digital platform, designed for our therapists to connect with customers, allowing them the

Speaking of silver linings, what positives have you gained during the pandemic?

ability to perform expert skin consultations, whilst providing skincare tips and tricks… all from the comfort of their own homes. With a focus on growth, we also used this time to educate all our therapists and college students, our online platform not only provided them a source of connection but also many members from our HQ. We also celebrated many college students graduating, more so than we have in previous years. Fast forward to now, we are happy that the end is in sight and we are excited to welcome new franchisees and open new salons going forward. We will continue to also offer flexibility with our virtual salons readily available for all consumers. If anything, this pandemic has taught us that it is imperative for brands to pivot and re-adjust - and in my mind, access to great skincare and expert knowledge should be readily accessible, anywhere! In terms of business and growth, how has Ella Baché pivoted? As far as business is concerned, our traditional channels have taken a major hit, but the silver lining is seeing our digital channels taking off – with trade being governed by state restrictions across Australia we have learnt to become very adaptable. When it comes to growth, there is nothing more satisfying than watching our Ella Baché community pivot their small

businesses to handle current times. With the roll out of our virtual salons in 2020, our therapists and business owners jumped on board and were readily available to offer services virtually. Can you please tell us a little bit more about your virtual salons? Our virtual salon came to life when COVID hit in 2020 The idea was born when we noticed gaps in the market emerging – our clientele was still after great skincare and expert advice, it also allowed our Ella Baché community alongside our therapists and franchise owners the ability to connect. With the flexibility and needs of our customers changing we will continue to connect virtually, but it is great to see our salons well and truly bustling with clients that are eager for some well-deserved indulgence in salon! Since going virtual, how has Ella Baché managed their online community? Since going virtual, we looked at the silver linings and took the view that it was a time to give – our way of giving was to educate and connect into our community. So, over the last two years we have invested our time into training and educating our therapists – shifting not only our focus, but theirs, on connecting with their clients on social media and virtual salons. Watching their confidence grow as they navigated the digital

It is so important to try and find the silver linings – something we are incredibly proud of is the time we have spent investing in our digital platforms. Technology comes in so many forms and we have innovated our ways of communication, education, booking services, product purchasing and work. We have also launched some amazing new high performance skin care products and treatments- such as Retinol serum and treatment mask, Botanical hand washes and oils. A- beauty or Australian beauty is really in demand because of the quality and trusted ingredients we have available to us because our R and D and Manufacturing is done here in Sydney. It has been a blessing – In short – the silver lining has been the creativity and innovation on our local shores. Lastly, what beauty treatments do you think will be the most sought after now salons are opening back up? Here at Ella Baché HQ, we are so excited to be able to indulge in a results-driven facial followed by LED or MICRO. Our clientele is after some serious post lockdown radiance, and thankfully we have the perfect individualised products, treatments, and services for them. As far as consumer trends go – I think there will be a demand for everything, from beauty, brows, hair removal, tanning to skin care treatments. Our clients can’t wait to come back in, and we welcome them with open arms. To have their support has been so humbling and wonderful. For more information visit: ellabachefranchise.com.au

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work was amazing – and I know our loyal Ella Baché customers have loved learning new ways to care for their skin. Pandemic or not, self-care and ten minutes of me time each day is key!

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A fitness program for your business Whether you are in the health and fitness industry or another sector, the fitness of your business is critical to success. Is your business a lean, mean fighting machine? Or is it moribund, carrying inherited weight that is the result of years of operational history? Big companies struggle to make the quick strategic changes that will make them more competitive. Because of their size and the number of employees, it’s often like trying to turn the Titanic – it’s slow, ponderous and often not enough change in time to avoid a disaster. But franchises, while they may be big, have a distinct advantage in that if the Head Office team get the strategies and settings right, then it’s easier for their franchisees who are usually small, nimble businesses, to quickly make the required changes.

What are the areas you can address to build a fighting fit business? We asked some franchisors for their thoughts.

Financial fitness When you are talking about balance sheets, measuring your financial fitness is a specialised job and having a partnership with a good accountant is a must. Having said that, it’s also important that, as a business owner, you know how to read a balance sheet so that you have clear visibility of your financial position at any given time, and therefore can make informed decisions. When you are considering the financial fitness of your franchisees, it is more about providing the tools, the software, to allow them to run the most efficient business they can. Scott Enno, CEO of Flooring Extra explains what they provide to their franchisees. “We provide our franchisees with the specific software that manages their jobs and helps

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them be agile and informed in all the areas that impact on their financial success. It’s a system that manages day to day sales in a way that lets them quote accurately. There are a lot of materials and inputs into making a sale – as well as installation. Our software lets them see what’s in store, track stock, keep on top of margins and job-related costs so there is no erosion of their profit. With so many variables in a job, it was our biggest challenge.” Scott explains that the heart of the Flooring Extra offer to franchisees is all about reducing the capital required to successfully operate a specialist flooring store. “We have taken away the requirement for them to carry inventory and we have worked with our suppliers to provide what they need on a Just In Time (JIT) basis. This means that no money is tied up in inventory.” “It’s providing the tools that help our franchisees make informed business decisions that will build their financial success.”

There’s so much involved in having an operationally fit business, e.g. from the experienced people you hire to the equipment you buy, the intelligent processes you implement, the premises you operate from, the software that drives so many critical functions, your operating manuals, your policies and your procedures. Beth Poklington, Head of Retail Operations at Forty Winks, draws a good fitness analogy when it comes to operations. “You don’t go for one run and expect to be fit. You have a routine around your fitness, consistently monitoring and measuring it. The same with business fitness. You need to understand where your business is and where you want it to be. You need to understand all the key components of your business, and work out what are the key levers that are going to build your operational fitness. Just as you would plug in your weight, age and fitness to find the next goal, so you take into account where the business is now. Then you need to set your milestones and review them regularly and that might be daily, weekly, fortnightly, monthly, quarterly or annually.” Beth emphasises how important it is to be frequently checking in with your franchisees to ensure they are operationally fit, that they understand the goals that are being set and how meeting them will build their business. “Have a monthly dashboard with the key drivers sent to every franchisee. Catch up with them regularly, whether that’s in person, over zoom or the phone. Conferences are really important – they are about networking, sharing information and intelligence gathering. Taking stock of where everyone is on their operational fitness journey.” “Your next milestone met is unlikely to be your end goal, but it’s important to celebrate it and then look forward to your next target.”

Innovative Fitness Innovation is what gives businesses a competitive edge. It’s what takes them to the next level, it’s what makes them a leader, not a follower. But in the last 20 months, innovation has often been the key to survival. Not all innovation has to be a blindingly fabulous new concept, discovery or invention. Innovation can be as simple as just re-thinking how you deliver your services. Or looking at the barriers to people becoming your customers, and removing them. Ben Fletcher, CEO of Listen To Your Body (LTYB), a physical fitness franchise, has

“When you are considering the financial fitness of your franchisees, it is more about providing the tools, the software, to allow them to run the most efficient business they can.” Corina Vucic | Director | FC Business Solutions

worked hard to be innovative in a crowded sector. “We’ve tried to create a model that is unbelievably user friendly and one of the most important things we’ve done is break down that barrier to entry – no contracts, no joining fees, no exit fees, and no debit fees makes the decision-making process so much easier. I learned a long time ago that people hold back from starting at a gym because they are scared of the sales pitch. We have a one off six week “kickstarter” program to get people out of a rut, to form a fitness habit. Obviously, we charge for this, but if people don’t get the three sessions in a week, we recredit them the sessions into their account so they haven’t lost their money.” LTYB makes it easy for people to come to a class. Members can book online 24/7 through an app. In fact, clients can book up to one second before the start time of a session – as long as the class isn’t full. There are no contracts, no debit fees, no contracts and “no barriers to entry.” Creating their own training academy for their fitness providers was another initiative. “We partnered with an education institute and this gives our owners and staff 57 courses a year they can access.” A simple thing like not having any mirrors in LTYB was another simple yet innovative touch. “We provide a judgement free environment,” Scott explains. “And another way we differentiate ourselves.”

Brand fitness A strong memorable brand, with a good reputation, is gold when it comes to business fitness. It’s also critical if you are going to attract franchisees. Jodi Murray-Freedman, General Manager, Marketing of Bakers Delight explains. “When people buy into a franchise business, they want a brand they know and trust and have a connection to. Bakers Delight is an Aussie icon brand that has been built over 40+ years of consistency from a store look and feel, logo iconography, product mix and communications tone of voice.” Bakers Delight manage all of the national

marketing communications but at a local bakery level, they have an online resource – a Local Marketing hub – where franchisees can download print and social assets and can customise them with their bakery details or bespoke offer. When asked about how often she thought a brand should be refreshed, Jodi replied “I personally believe it’s more important for a brand to stay relevant than refreshed, and you can’t put a time frame on how often, as every brand is different, in different life stages and customer engagement cycles. Our logo was updated 18 months ago where the decision was made to remove the wheat sheaf and clean up the font, to contemporise the brand without losing our heritage - we didn’t want to change it too much, it had to be still recognisable as the Bakers Delight people know and love.” She added “We are revitalising our brand this year with the launch of our new digital initiatives - our digital loyalty program ‘Dough Getters’ and online ordering, both of which are about engaging with a younger demographic and setting us up for future success.” It’s continually monitoring your business, understanding its challenges, building on its strengths and always being willing to experiment - to innovate - that will keep your business in fighting fit shape. Corina Vucic is the Director of FC Business Solutions. With over 20 years in the franchise industry, and extensive operational and management experience, she works closely with leaders to take their business to the next level. Whatever their goals, Corina coaches, mentors and supports business owners and executives to maximise success and minimise risk for long-term business prosperity and security. To discuss how Corina’s expertise can help take your business to new heights, contact: 03 9533 0028 cv@fcbs.com.au www.fcbs.com.au

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Operational fitness

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5 Ways to Jolt Lockdown Jet Lag The first lockdown in March last year was almost novel. Working from home, not getting dressed for work each day (hello, leisurewear!). However, constant change, uncertainty, and ambiguity have killed any novelty, and the longer COVID continues to disrupt our lives, the more people are feeling flat, fatigued and in many cases, like they have a constant case of jetlag. A participant in one of our 30 Day Boost

programs last week commented, “Most days I feel jetlagged or slightly hungover. But without the Qantas pyjamas and no champagne on the tarmac.” I think she summed up how many people are feeling – jetlagged, but without the travel. The key to understanding why you feel like this is first delving into the science of chronobiology (the body clock) then exploring ways to re-energise you and your routine.

Understanding Your Body Clock The internal clock, or circadian rhythm, has taken thousands of years to develop; yet our modern lifestyle – with stimulants from electric lighting to caffeine, shift work and alarm clocks – is comparatively new to the

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human species. COVID is even ‘newer’ but many of our adaptive behaviours brought on by work from home, home schooling and social distancing – are playing havoc with our internal rhythms. Circadian rhythms determine the sleeping and feeding patterns of all humans. Brain wave activity, hormonal secretion, body temperature, metabolism, heart rate, blood pressure, cell regeneration and as other important biological activities are linked to this 24-hour cycle. In a regular 24-hour day there are times when energy and alertness levels are at a peak and times you are most likely to feel tired and low in energy. Most people have two peak alertness times each day, around 12 noon and between 6 and 7pm. Almost everyone’s body clock is programmed to make them feel sleepy in the middle of the afternoon (around 3pm).

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“Aim to spend 30 minutes each day in nature, ideally in sunlight to get maximum immune-boosting and mental wellbeing benefits.”

“Many of our adaptive behaviours brought on by work from home, home schooling and social distancing – are playing havoc with our internal rhythms.” Andrew May | CEO | Strive Stronger

Jolting Lockdown Jetlag The following five strategies help reset the body clock; create explicit borders that demarcate the start and finish of your working day; add rituals to enhance mental wellbeing; and prioritise activities each week that nurture your soul and connect you to what is important. COVID has changed this. We have lost natural rhythm in our days, weeks, even months. Every day feels the same, without the structure guiding us subconsciously to know what day of the week it is.

Lockdown Fatigue and Burnout COVID has exacerbated fatigue and burnout among Australia’s workforce. Anxiety, trauma, and depression are emerging in research studies as big challenges in the fallout of this pandemic. These psychological factors, combined with ongoing questions about how our workplaces will function moving forward, can all play a big part in causing fatigue and increasing the risks associated with burnout. Once you reach that point of exhausting yourself, your health, your productivity, your happiness, your quality of life all plummet, so it’s important to be proactive now.

circadian rhythm thrives on routine and consistency when it comes to our wake and sleep cycles 4. Physical Activity Double Dip. Regularly train/move with others to strengthen relationships. Exercise is a great way to build physiological capacity, get a dose of nature and connect with other people

1. Transition Time. Create rituals at the end of each working day to transition from work to home. This can include activities like an evening walk, ocean swim, bike ride, warm bath, listen to music or call a family member or friend. Create your own activities that help your body and brain disconnect from work and transition to your personal life

5. Laughter, fun and play. Build joy and play into your schedule, especially in weeks of constant back-to-back video conferences and meetings. Watch a comedy, call a friend, go to the park with children, family or friends. Try and focus on the good things in your life and practice gratitude.

2. Daily Sunshine. Vitamin D is essential for mitochondrial function and cell health, so get outdoors more often. Aim to spend 30 minutes each day in nature, ideally in sunlight to get maximum immune-boosting and mental wellbeing benefits. And do as many walking meetings as you can during the day.

Andrew May is the founder and CEO of StriveStronger and is recognised as one of the world’s leading human performance strategists. He’s the creator of the 30 Day Boost, an evidence-based digital program supporting employees to stay productive, boost physical wellbeing, enhance their psychological resilience and improve team cohesion.

3. Go to bed and get up at the same time. Your body doesn’t know Wednesday from Saturday, changing up your sleep routine messes with your biological clock. Our

Protect your team against burnout and sign them up at https://www. strivestronger.com/30dayboost

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5 TIPS EVERY EMPLOYER SHOULD CONSIDER WHEN

IMPLEMENTING A COVID-19 VACCINATION STRATEGY FOR ITS WORKFORCE

As Australia focuses on opening and restrictions ease, employers are looking for advice on how to implement a robust and safe COVID-19 vaccine roll out strategy to ensure the business can operate safely and reduce the risk of COVID-19 for its employees.

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“Whether vaccination is offered at the workplace or in the community, employers should offer flexible, nonpunitive sick leave options, such as paid sick leave, for employees experiencing side effects after vaccination.” Dr Simone Ryan | CEO and Founder | TOTIUM

To ensure employers are establishing supportive policies and practices, Dr Simone Ryan provides 5 tips to consider when developing a vaccine strategy to help more workers get vaccinated and meet any industry or government mandated requirements.

Implement supportive initiatives

Whether vaccination is offered at the workplace or in the community, employers should offer flexible, non-punitive sick leave options, such as paid sick leave, for employees experiencing side effects after vaccination. Employers should allow time for vaccine confidence to grow - workers who are hesitant at first may become more confident after seeing co-workers get vaccinated. Employers with an on-site clinic/options should offer more than one opportunity for vaccination. Mobile clinics can return to a worksite multiple times on a rotating schedule. Employers using community locations can provide supportive policies (such as paid leave and transportation support) for an extended period of time.

Provide informative education

Offer all-staff education seminars, such as those run by TOTIUM. After a recent APAC seminar held by Dr Ryan, a large union-driven workforce who were vaccineresistant had an uptake of more than 50 percent of new bookings for COVID-19 vaccines. Proactively address and reduce the spread and harm of misinformation by sharing credible and accurate information, such as those from Government websites and TOTIUM’s medical seminars. Share accurate information with staff using multiple communication channels – intranet platforms / seminars / leadership webinars / FAQs / Govt brochures and links.

Build confidence in COVID19 vaccines

Encourage leaders in the workplace to be

vaccine champions and talk with others about COVID-19 vaccines. Ask organisations and individuals who are respected in employee communities to help build confidence in COVID-19 vaccines. Host discussions where personnel at different levels can provide input about how to build vaccine confidence.

Correctly manage vaccine mandates and proof of vaccination Whether an employer may require, or mandate COVID-19 vaccination is a matter of state or other applicable law. If an employer requires employees to provide proof that they have received a COVID-19 vaccination from a pharmacy or their own healthcare provider, the employer cannot then mandate that the employee provide any medical information as part of the proof. Employers must have employee consent to collect this information. Informed, written consent is needed to request relevant medical / health information about an employee, whether it be from them or from someone else.

Safety and compliance within the workforce

Using a workforce management platform, such as Ento, to manage vaccine status of employees that are in contact with customers face to face on a daily basis provides reassurance to employers and customers that staff are safe and compliant. Ento’s Vaxtrack tool helps employers keep on top of vaccine status of new employees and contracted staff, especially those within industries such as aged care, healthcare, childcare where vaccines may be mandatory, and ensures staff are rostered correctly depending on the role and location’s vaccine requirements. Employers can then securely store vaccine status from employees on the Ento workplace management platform. Dr Simone Ryan is founder and CEO of TOTIUM, an organisation that delivers scalable health services and strategies to large Australian businesses to support the health of their employees. For more information, go to: https://totium.net/

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Dr Simone Ryan, CEO and Founder of TOTIUM, an organisation that delivers scalable health services and strategies to large Australian businesses to support the health of their employees says that employers should consider how vaccine strategies are managed and rolled out to build confidence around the vaccine among employees.

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Selfcare is vital

for leaders – here’s how to do it Leadership roles are taxing – mentally and physically – and it’s easy to get locked into unhealthy behaviour patterns. It often takes a crisis – getting fired, being made redundant, a significant illness or a global pandemic – to force you to stop, reflect and challenge how you should do things. So rather than waiting for a crisis to impact you, take the time to identify the traps that

can trip you up and what you can do about them. There are five traps to be alert to: 1. Ambition trap – for leaders who are used to success and always doing well, it can be addictive. They don’t know how to step back from striving for it, and when the pressure at work rises, their solution is to work harder and keep going. If this is you, you worry that you’ll no longer succeed if you take your foot off the accelerator. 2. Expectation trap – for leaders who continually strive to live up to the expectations placed on them by those around them, admitting they are struggling and over-worked seems impossible. They are so focused on doing

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what they should do that they never get around to doing what they could do. When the pressure gets too much, they hide the impact and never share how they are feeling. If this is you, you worry that people will think less of you if you admit you are tired and struggling. 3. Busyness trap – it was Socrates who said, ‘Beware the barrenness of a busy life’. Leaders who are caught up being busy and always ‘on’ struggle to say ‘no’, to slow down or to switch off. When the pressure gets too much, they are likely to explode as they are already close to burnout. Work comes first, and you see being busy as part of who you are. If this is you, you will likely regularly sacrifice time with

Michelle Gibbings | Workplace Expert and Author

5. Self-care trap – many leaders run their lives on adrenalin, not taking enough time to care for their minds, bodies, and spirits. They forget that putting their self-care needs first is a critical act of leadership. If this is you, you are likely to feel rundown, tired and over-worked, and you say to yourself, ‘I’ll get on to this tomorrow’, but tomorrow never comes. One day you’ll wake up and find that exhaustion, adrenal fatigue or some other health issue has stopped you in your tracks.

Recognise the Warning Signs family and loved ones and your health for work. Be aware, this isn’t a sustainable approach, and eventually, your body will force you to stop. 4. Translation trap – many leaders have worked hard to get to their position, yet once they get there, they aren’t as happy as they thought they’d be. They feel lost in translation – they wanted the role, and now they have it, it doesn’t fulfil or inspire them. If this is you, you feel you have lost your way, and your purpose is missing. At the same time, you worry that if you change direction you’ll make the wrong decision, or you fear you don’t know how to change because you think what you currently do is all you can do.

These traps are not single and isolated; indeed, they frequently overlap. Falling into one (or many) can lead to social isolation, poor health, negative impacts on team members, and deteriorating social and family relationships. Over time, it will impact your career and broader life outcomes. You could be heading towards burnout with each of these traps, so watch out for the warning signs. The signs include feeling ineffective and more negative, having reduced energy, motivation, and efficiency, and being more frustrated and irritable. When burnout hits, people often turn to unhealthy crutches such as drinking, eating poorly, and relying on substances and other harmful mechanisms to get them through the day.

Know your Boundaries Switching off takes discipline, so you need to set boundaries with yourself about how you work. If you consistently work long into the evening and answer emails late at night, you create a pattern of behaviour for yourself and those around you. It’s always easy to be ‘on’, so use technology to help you switch ‘off’. Have your phone automatically switch to ‘do not disturb’ and turn off social media push notifications and email alerts at set times. Also, set boundaries with your team. Agree on the protocols about how you will handle calls and emails outside set work hours.

Establish Healthy Routines Find time each day for you and have a mixture of connection and reflection. You need alone time where you can process and reflect on your day. You also need time to connect with family, friends or even a furry friend or nature. We recharge when we spend time with animals and in the outdoors. Most importantly, get enough sleep, exercise, eat well and meditate. All these practices impact your mood and the ability to cope with what’s going on around you. Michelle Gibbings is a workplace expert and the author of three books, including her latest ‘Bad Boss: What to do if you work for one, manage one or are one’. www.michellegibbings.com.

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FE ATUR E : h e a lt h, fi t n ess & b e au t y

“Many of our adaptive behaviours brought on by work from home, home schooling and social distancing – are playing havoc with our internal rhythms.”

FE ATUR E : h e a lt h, fi t n ess & b e au t y

sna ps h ot: N u r s e N ex t D o o r

Unprecedented Growth in Unprecedented Times After only three years of operation in Australia, 2021 has been yet another year of unprecedented growth for in-home care brand Nurse Next Door. Founded in North America in 2001, Nurse Next Door expanded to Australia in 2019 under the leadership of CEOs and Master Franchisors Amber Biesse and Matt Fitton (pictured above).” Whilst living in Vancouver, they noticed the pink Nurse Next Door cars driving around and recognised the opportunity to build a business with heart that’s centred around Making Lives Better.

“Success breeds success, and we are excited for the future of both Nurse Next Door and home care in Australia.”

It wasn’t until the second year of operations that Matt and Amber began franchising Nurse Next Door to other partners across the country, seeking like-minded individuals whose mission is to make a difference in their local communities. The high-calibre partners that Matt and Amber have since attracted are exceptionally diverse, bringing different experience from different industries; from healthcare to aviation to telecommunications. While all of Nurse Next Door’s partners are divergent in backgrounds, they are united in passion. Matt notes “we can tell quite quickly whether a prospective Franchise Partner is the right fit for Nurse Next Door - we’re on the lookout for people who are motivated equally by passion and profit but, at the end of the day, their “why” is to truly make a difference in the lives of others.” What Matt and Amber did not anticipate was the astonishing success of their partners, who each hit the ground running and were quickly overwhelmed with enthusiastic responses from their local communities. “The rate of growth has exceeded our expectations and proven that Nurse Next Door’s world class systems, bold branding

42 Business Franchise Australia and New Zealand

and clear purpose, is resulting in success. We have launched 20 locations throughout Victoria, QLD, ACT and NSW over the last 18 months, and are projecting a similar number in the next year,” says Amber. Nurse Next Door’s unprecedented growth is a mammoth feat of triumph, but it is no accident. Throughout the unpredictable climate of COVID-19, the company operated at full capacity as an essential service, remaining a constant source of support to its growing database of clients. It’s safe to say that the last three years has secured Nurse Next Door a promising springboard into a post-lockdown world, positioning the company as a new front liner in in-home Care with high consumer confidence. “Success breeds success, and we are excited for the future of both Nurse Next Door and home care in Australia.” To find out why Nurse Next Door Home Care Services might be the right franchise opportunity for you, visit: nursenextdoorfranchise.com.au

Join us at The Lott

When Australia dreams, we all win. The Lott* offers Australia’s official lottery games which Australians trust and love. Each year Australia’s Official Lotteries make dreams come true. With the help of our retailers, Australia’s Official government-regulated Lotteries play an important role in helping to support Australian communities with over $1.4 billion^ available for hospitals, schools and sporting groups. We are Australia’s largest retail franchise network with almost 4,000 franchisees, operating all across Australia, except for WA. *The Lott represents Australia’s Official Lotteries which are sold by licensed entities: Tattersall’s Sweeps Pty Ltd, Tatts NT Lotteries Pty Ltd, New South Wales Lotteries Corporation Pty Ltd, Golden Casket Lotteries Corporation Ltd, and Tatts Lotteries SA Pty Ltd. ^State Lottery Taxes FY18 Australia-Wide (ex.WA).

Help is close at hand. GambleAware gambleaware.nsw.gov.au 1800 858 858

Business Franchise Australia and New Zealand 43

Roll’d foVietnamese c us : R o ll’d

Business Franchise

GETTING TO KNOW Inspired by great Vietnamese traditions and with a menu built from Hoang family recipes, Roll’d CEO Bao Hoang opened the first store in partnership with Ray Esquires and Bao’s cousin, Tin Ly. The first Roll’d was a was a humble Vietnamese eatery in the competitive heart of Melbourne's CBD, that sought to diversify lunch o�ering for city workers by serving delicious, fresh and healthy Vietnamese family favourites – Roll’d Soldiers (rice paper rolls), Phở (noodle soup), Bánh mì (bague�es), Bún (noodle salad) and Goi (fresh salad). Since then Roll’d have opened over 110 stores nationwide with many of the Hoang, Esquires and Ly family and friends working in the kitchen, head o�ce or on the ground serving customers. By maintaining such strong cultural traditions, Roll'd honours the cultural, historic and proud roots of the Hoang family. Hoang’s parents still have a hand in every Phở that's served, with Phien continuing to make all the master stocks, broths and sauces that are distributed to stores across the country, as well as growing the sugarcane in their own backyard. Food remains the perfect gateway to sharing culture and developing a mutual understanding of cultural di�erences. For Roll'd Vietnamese, launching their fresh and flavoursome menu of Vietnamese family favourites came as an opportunity to knock the famed sushi roll o� its pedestal, introduce a new world of healthy Asian delights to Australians and further strengthen Australia's relationship with the Vietnamese community. As Roll’d Vietnamese continues to thrive in the Australian market and develop a deeper relationship with more Australians, Roll’d are also looking ahead with aspirations to expand into international markets including the USA, New Zealand, Ireland, Japan and the UK.

TO BE YOUR OWN BOSS?

CALL OUR FRANCHISE HOTLINE 04 7777 8816

“WE USED INNOVATION ACROSS MULTIPLE CHANNELS TO BRING HEALTHY VIETNAMESE FOOD TO MORE AUSTRALIANS AND KEEP STAFF IN RELIABLE EMPLOYMENT” Bao Hoang, Founder & CEO

SCAN NOW & LEARN MORE OR CONTACT OUR NATIONAL FRANCHISE MANAGER: VENICE PHAN venice@rolld.com.au

Roll’d Vietnamese

Business Franchise

ROLL’D GOES INTERNATIONAL Another Australian-born franchise is heading overseas, with Australia’s first and only Vietnamese healthy takeaway chain, Roll’d Vietnamese launching in the USA in July 2022. The Roll’d Vietnamese USA store is the chain’s first international location, following successful expansion across Australia since 2012. Local growth in the Australian market has always been a priority for the rapidly expanding Roll’d Vietnamese brand. Since the first Roll’d store opened in 2012 in Melbourne’s CBD, Roll’d Vietnamese has expanded nationally, with over 110 store. The business continues to transform its business model to give more certainty to franchisees through omnichannels, including Roll’d delivery, a new FMCG range of pantry items and condiments sold exclusively in Coles supermarkets, and B2B sales through the addition of grab-and-go in Coles and other retailers. Roll’d is now looking to expand into international markets. But you won’t be finding the quick-service Vietnamese favourites in a major city like New York, San Francisco or LA. For now, Americans looking for healthy takeaway options will have to travel to the Mountain West subregion of Salt Lake City, Utah for a bite of Mama Hoang’s specialities. Bao Hoang, Roll’d Vietnamese Founder and CEO says his vision of bringing Vietnamese food to the masses and sharing in his family’s culture has seen Roll’d grow from a single Melbourne CBD store, to international expansion within 10 years. However, the road to success has not always been easy. Despite the ongoing and significant economic, political, and social impacts of the COVID-19 pandemic, Roll’d remains optimistic for the future and the recovery of the Australian food & hospitality industry. With Hoang determined to keep Roll’d’s 150 full-time sta� employed throughout the pandemic, Hoang has taken action to secure the future of Roll’d and minimise the negative impacts of the pandemic on business. Retaining sta� and sta� recruitment have been a top priority for Roll’d during this time, as well as strong thought leadership and workplace culture, which the team believes has enabled them to power ahead throughout the pandemic.

Top: Roll’d Valley Metro QLD. Bo�om: Roll’d Paciﬁc Square NSW

“When Covid hit, Roll’d’s executive team were unanimous that we would work hard to ensure no jobs were lost during this time. We used innovation across multiple channels to bring healthy Vietnamese food to more Australians and keep sta� in reliable employment. Our strategy has paid o� and through 2020 and 2021 Roll’d has expanded with 20 new store openings and the launch of our FMCG product range into Coles, Australia’s largest supermarket. We will continue to develop the innovations we launched throughout the pandemic to further grow the company. This time though, we are growing internationally,” says Roll’d Vietnamese Founder and CEO, Bao Hoang.

Business Franchise Australia and New Zealand 45

e x pert a dv i c e

Top things to consider before entering into a franchise agreement Buying a franchise of a successful business can be an exciting and lucrative option for making a living. However, it is important to do your research before investing in any franchise as franchise agreements can be long and involved; with many small details that can have a significant effect on your success and your future. Here’s what you should consider before taking the next step.

Do your research Initially it is important to do your research and then do more research. You will want to investigate the following areas; 1. Learn about the success rate of the franchise you are considering

“It is imperative that you understand the cost of your initial investment and determine if your profitability will make the investment lucrative” Rolf Howard | Managing Partner | Owen Hodge Lawyers

2. Investigate other businesses that may be similar, or the same, as the franchise you are considering purchasing 3. Understand the market for your franchise and the potential for a steady stream of business from local or online consumers 4. Talk to other franchisees both within the franchise you are considering and others that are different from the one you are wanting to purchase

Familiarise yourself with the franchise agreement Next you need to become familiar with the franchise agreement. These agreements tend to be significant in length and include many requirements and restrictions pertaining to how you will be expected to run the business, the length of your ownership, and the consequences of terminating your franchise agreement early. It is imperative that you understand the cost of your initial investment and determine if your profitability will make the investment lucrative. You must also consider what ongoing business costs you will have that are not included in the initial purchase price. These costs will also need to be taken into consideration when you are determining what your projected profits might be. Investigate the scope and extent of the sales territory that your franchise will draw business from. Also, be sure to have a full understanding of the limitations, if any, of your on-line/internet selling territory. Review and understand the terms of the lease on the commercial property that your franchise will occupy. It is important for you

“Investigate the scope and extent of the sales territory that your franchise will draw business from.”

46 Business Franchise Australia and New Zealand

“Because entering into a franchise agreement is complex and costly, it is very important that you are fully familiar with all of the aspects of the business you are investing in, both financially and contractually.”

to know if you will hold the lease or if the parent company will hold the lease. Clarify your understanding of the length of the franchise contract by determining the exact term of years for the ownership, the renewal fees, and the consequences of early termination of the contract. Determine if there is any restraint of trade you might be facing should you decide to terminate the agreement early or one which automatically applies at the natural ending of the agreement. Check the agreement for options to transfer

the balance of the franchise agreement to a new owner in the event that you are not happy with owning the business. Make sure you have a full understanding of any franchise wide costs that you will be expected to contribute to such as advertising and/or social media expenses. Because entering into a franchise agreement is complex and costly, it is very important that you are fully familiar with all of the aspects of the business you are investing in, both financially and contractually. In order to make a wise decision, it is best to do a significant amount of research including talking to

other franchisees, consulting with financial professionals and meeting with legal experts so that you have a complete picture of the practical aspects of running the business, the financial gains and possible liabilities, and the legal requirements of the franchisor and yourself as the franchisee. Rolf is Managing Partner of Owen Hodge Lawyers. He has been in the legal practice since 1986 and a partner of Owen Hodge Lawyers since 1992. Rolf focuses on assisting clients to proactively manage legal responsibilities and opportunities to achieve competitive advantage. Rolf concentrates on business planning and formation, directors’ duties, corporate governance, fund raising and business succession. His major interest is to assist business owners and their financial advisers plan and implement strategies to build and exit from successful businesses. www.owenhodge.com.au

Business Franchise Australia and New Zealand 47

FOC U S FE AT U R E : R A M S

is why we joined RAMS Ken Wilson and Ben Spry are proud Franchise Principals with RAMS Home Loans, albeit on opposite sides of the country. While Ken owns and operates his RAMS Home Loan Centre in Sydney South East NSW, Ben is located in the City of Stirling in Perth WA. Not only are they separated by vast geography, they are also at polar ends of their RAMS tenure; Ken opened his franchise in 2009 and Ben is one of the newest RAMS recruits having commenced in June 2021. With more than 20 years of industry experience, Ken has seen a lot. He’s not only worked with various lending organisations, he’s even operated under his own label Mortgages Galore - both as a Mortgage Manager and as a Mortgage Broker. Then in 2008 the GFC hit. After battling through the challenges and associated impacts, Ken was looking to attach his business to a well-known brand. As fate would have it, while attending a trade show,

Ken Wilson, Sydney South East NSW

he chatted with an industry colleague (who wasn’t with RAMS at the time but since followed Ken) who asked if he’d considered RAMS. “I was seeking a brand with its own branded products rather than selling those of other financial institutions,” Ken says. “There’s that old saying ‘being the jack of all trades and master of none’. There is so much truth to that, and RAMS is unique in this space. Backed by Westpac, we are a proprietary business providing our own branded home loan products. Hence our latest brand message – Home loans are what we do. To my knowledge no other home loan brand offers this market position. “This was a key clincher for me because I wasn’t keen on going back down the ‘broking’ path from a franchise point of view,” Ken says. While Ben is really only just starting his RAMS journey, his sentiments are the same. “Working in financial services for many years, I’ve been very aware of the strength of the RAMS brand and their franchise business model. Having only recently moved to WA with a limited network here, RAMS was the right choice for me, enabling me to leverage a national brand with strong awareness and consideration amongst key segments in my local area.”

48 Business Franchise AustraliaAustralia and Newand Zealand 48 Business Franchise New Zealand

Ben Spry, City of Stirling, Perth WA

“It’s a fantastic opportunity for anyone keen to start their own home lending business with infrastructure set up from day one so you can focus on what you enjoy most – helping clients with their home loan needs.” - Ben Spry

“You don’t realise how important a brand is until you haven’t got one” This is Ken’s biggest piece of advice after having experienced both ends of the spectrum.

“I ultimately chose RAMS knowing it was already a well-known and established brand and also because it had the backing of a major bank in Westpac.” - Ken Wilson

really do have a vision for my business. I have the support, guidance and tools to help me achieve my business goals. They have also provided plenty of opportunities within the RAMS franchise network to share information with other Franchisees and to provide input into head office.”

Brand cut-through Ken says he ultimately chose RAMS knowing it was already a well-known and established brand and also because it had the backing of a major bank in Westpac. He may reflect on his days before RAMS, but he has never looked back. “With the same resources, my best month as a broker (when I had no brand and was still trying to establish myself) is equal to my worst month at RAMS when talking averages,” Ken says. “This has been an enjoyable experience from day one, with my marketing efforts more leveraged as a result of the RAMS brand. I mean, who doesn’t recognise Raymond in our ads?” Ben agrees and adds that he also appreciates the benefit of learning best practice from other like-minded Franchisees. “The franchise model enables me to effectively leverage a network of fellow Franchise Principals to continually identify and implement best practice strategies and tactics to optimise business performance,” says Ben. “From our Managing Director through to support staff, and within our franchise network, we speak of the RAMS Family. It really does have that feel.” Ken explains that what really sets RAMS apart from other franchises is their level of support. He says the direct access he’s had as a franchisee to head office has been fantastic and it’s great to be able to develop close relationships with the Product and Credit teams and the Lending Managers. “I found the whole approval process was so much faster as a franchisee than as a broker. In my experience, phone calls and emails are answered immediately rather than a broker chasing up various Business Development Managers, joining the queue, and then crossing your fingers for a response,” says Ken. “RAMS has demonstrated to me that they

Ken says that in addition to building his normal networks, his RAMS business card showing ‘Principal’ adds weight with customers and referrers. “It’s good to know that a very experienced team of RAMS marketing professionals is busy generating leads through their many activities, all for our benefit. Whether this be with their ‘always-on’ digital approach, TV, radio or print advertising, their lead generation efforts provide access to new fresh clients.” While Ken acknowledges that everybody in the mortgage business wants to provide the best possible customer service, he’s actually found that the efforts he has applied have been multiplied by the RAMS brand recognition, as opposed to a ‘one man’ brand. “It opens doors that may not have been open before, and provides instant credibility for my own marketing efforts. It allows me to undertake Local Area Marketing without trying to get people to remember my business name. Imagine having a generic brand name the name doesn’t stick. But with a brand like RAMS, much of that sticky recognition is already done for you.”

Come and have a chat As a RAMS Principal focusing day-to-day on his business, Ken isn’t formally involved in RAMS franchisee recruitment activities, but he’s very open to chatting with any prospects

“The RAMS proposition allows me to operate my own small business while benefiting from a national brand and network that provides critical support with operations, compliance and customer marketing programs.” - Ben Spry

“Backed by Westpac, we are a proprietary business providing our own branded home loan products. Hence our latest brand message – Home loans are what we do.” - Ken Wilson

who, like him back in 2009, are doing their own research. He does however want to share some final wisdom. “When you combine a recognised brand with a determined bunch of people all pitching in together to provide the best home loan service possible both for the client and the Franchisee, and then add the bonus of quality lead generation, the penny finally dropped for me, and I am very happy as a RAMS Franchisee. To borrow someone else’s line – Come and meet our team.” Ben seconds that sentiment and says the RAMS proposition allows him to operate his own small business while benefiting from a national brand and network that provides critical support with operations, compliance and customer marketing programs. “I’m afforded more time to deliver a superior service experience for our clients. It’s a fantastic opportunity for anyone keen to start their own home lending business with infrastructure (ie systems and processes) set up from day one so you can focus on what you enjoy most – helping clients with their home loan needs.” If you’re inspired by Ken and Ben’s stories, and you’re ready to enquire about joining the RAMS family, get in touch for a chat and we’ll be happy to take you through the steps.

Are you ready to become Greater Together as a RAMS Franchisee? If you’re ready to apply to join the RAMS family, get in touch and we’ll take you through the steps. 1800 616 082 franchising@rams.com.au rams.com.au/franchising/ RAMS Financial Group Pty Limited ABN 30 105 207 538 Australian credit licence 388065. Westpac Banking Corporation ABN 33 007 457 141 Australian credit licence 233714 is credit provider for RAMS home loans.

BusinessBusiness Franchise Franchise AustraliaAustralia and Newand Zealand New Zealand 49 49

pr o file : G ateway S h o p p i n g C e ntre

opportunities await Gateway Shopping Centre is an exciting shopping and entertainment precinct just a 20-minute drive from Darwin’s CBD and suburbs. Home to major stores, indoor and outdoor dining options, cinemas, and plenty of undercover parking, the centre is a compelling destination to set up a business. Franchise opportunities range from kiosks to standard retail shops, restaurants and large format retail spaces. We chat with the owners of two exciting new franchise stores about to open in the centre to discover why they have chosen to become part of the Gateway success story.

Taiwan tea estates. All Gong Cha stores brew their own teas fresh and cook tapioca pearls to perfection every four hours.

innovative with flavour combinations and introduce new products to complement our fan favourites.

What will the Gong Cha Gateway store look like?

What will the Breadtop Gateway store look like?

It will be a modern store with an abundance of seating. This provides our tea lovers with not only a takeaway option, but also a great space to spend time with friends and family.

Breadtop will no doubt introduce an exciting and engaging shopping experience to Gateway. The Breadtop Gateway store is designed to attract customers to our freshly made breads and cakes on full display.

What will Gong Cha bring to the Centre? Gong Cha brings more variety to Gateway; giving an additional drink option with our signature flavours for shoppers big and small to enjoy. Whether they are new customers or our loyal customers from one of our other 100 stores around Australia. Why is Gateway the perfect fit for your store? Gateway is the perfect fit for our store because it is the biggest and most modern shopping centre in Palmerston and brings a lot of people from everywhere in Darwin. In addition, by arranging Gong Cha next to Breadtop and near Woolworths, it is the perfect location.

Interview with Penny Ngo, Gong Cha Franchisee (Opening Soon at Gateway) What is the Gong Cha brand all about? Gong Cha is the act of offering tea to the Emperor in Ancient China as a tribute. Gong Cha today is one of the most recognised bubble tea brands around the world with over 1,500 stores worldwide. At Gong Cha, we believe tea is the flow of time. It is a wordless conversation, a fountain of inspiration that transforms each day into a leisurely journey of taste. What makes Gong Cha unique? Gong Cha is popular for its high quality tea products and its unique taste. Our teas are sourced from the most elegant and reputable

Interview with Pamera She, Breadtop Marketing Specialist (Opening Soon at Gateway) What is the Breadtop brand all about? We are passionate about blending variety and value to bring our customers the best looking and best tasting baked goods! We are proud to have an extensive range of freshly made savoury and sweetbreads and cakes to satisfy any palate. What makes Breadtop unique? We want to make our customers excited about baked goods! We have over 300 different types of bread and cakes made using Japanese, French, Hong Kong and Taiwanese baking recipes and traditions – so our range is only limited by your imagination. We love to be

50 Business Franchise Australia and New Zealand

What will Breadtop bring to the Centre? Breadtop will bring a diverse and unique range of sweet and savoury goods, freshly baked on a daily basis, so Gateway customers are bound to discover their favourites quickly. Why is Gateway the perfect fit for your store? Like Gateway, Breadtop is also a modern, convenient, one-stop shopping experience for bread, cake and everything in between. We are excited to serve Gateway customers and introduce them to a new way of enjoying baked goods! Both Gong Cha and Breadtop are conveniently located near Woolworths and have access to free and easy parking. For more information, contact Grant Isaacs on 0414 461 071 or email grant@coombesgroup.com.au You can also view an introductory video at: http://www.gatewaynt.com.au/franchisee

e x pert a dv i c e

How to Advance Your Career While Working Remotely Advancing your career while working remotely can be challenging, but it’s not impossible. Here’s how to climb the ladder while working from home. The remote work movement has been steadily gaining traction since mid-2020. The age of technology has provided all the necessary tools to collaborate with team members, host virtual meetings, and submit work online. Now, many professionals are enjoying the level of freedom and work-life balance that working from home provides. There are a number of benefits to working from a home office. Remote workers don’t have to commute, and usually have a far greater degree of flexibility when setting their schedules and tending to personal and

“If one of your managers wants to discuss a matter with you urgently, it will benefit your career advancement goals to be available to do so immediately. Maintaining office hours at home, even when it is not technically mandatory, shows that you are a team player who prioritises the advancement of your employer.” family responsibilities. Many people are findingit easier to manage their stress levels at home, too. This is extremely beneficial for their overall productivity if they can remain disciplined and focused in the face of homebased distractions. However, despite these benefits, there are obvious challenges to the ‘new normal’ of working remotely. Many professionals are concerned that they may not be able to advance their careers as effectively in a remote work setting. Their managers and supervisors cannot witness first-hand how hard they are

working, and whether they are eligible for promotions. If you feel this way, you certainly aren’t alone. According to the Household Impacts of COVID-19 Survey, conducted from 12 to 21 February 2021, 41% of working Australians worked from home at least once a week in February—and many of them share the same concerns when it comes to advancing their careers. Thankfully, there are many steps that you can take to ensure that your career advancement goals remain on track, even when you are working from home.

5 Steps to Advance Your Career While Working Remotely 1. Maintain Productivity and Attention to Detail It’s especially important to allow the quality of your work to speak for itself when you aren’t in the office with your supervisors and co-workers every day. If you can perform at a high level consistently, even when under pressure, your supervisors and team mates will still associate you with excellent work and diligence. 2. Get Yourself Noticed Getting your work noticed by your superiors is a good start. But you also need to get yourself noticed at the same time. If it is safe and viable to do so, making your presence known at your physical offices

52 Business Franchise Australia and New Zealand

“Remote workers don’t have to commute, and usually have a far greater degree of flexibility when setting their schedules and tending to personal and family responsibilities.”

once a month or more will allow you to connect more personally with your team. Try to make yourself available for important in-person meetings and participate in after-work activities if these are still hosted. If commuting is not possible, there are always alternatives. Participating in virtual meetings using Skype or Zoom and using instant messaging software to interact with your peers during work hours are just some of the options. Your presence will undoubtedly be appreciated, and it will also get noticed by managers who are on the lookout for staff who deserve promotion. 3. Stick to Traditional Office Hours It’s no secret that working from home can be fraught with tempting distractions. It probably wasn’t possible for you to have hourly breaks, drive to the mall, watch a movie with your kids, or spend an hour or two meditating while you were working at the office. However, it’s possible to do all these things at home. Those temptations can quickly distract you from your projects during standard work hours. Unfortunately, this can impact both your work performance and your reputation for reliability among your peers. For example, if one of your co-workers needs a document by 4pm and you don’t respond to them until after 6pm, this can delay projects and cause interpersonal friction. By the same token, if one of your managers wants to discuss a matter with you urgently, it will benefit your career advancement goals to be available to do so immediately. Maintaining office hours at home, even when it is not technically mandatory, shows that you are a team player who prioritises the advancement of your employer. 4. Take on Additional Projects or Improve Your Skills Volunteering for special projects that are managed online will enhance your reputation as a team player who is not afraid to take on extra responsibility. So long as it helps their team and furthers their business’s goals. Doing so can enhance your visibility in your own department and in others. This will boost your chances of getting selected for career advancement opportunities.

“It’s especially important to allow the quality of your work to speak for itself when you aren’t in the office with your supervisors and co-workers every day.” Addisson Shaw | Writer

If the opportunity for additional projects isn’t an option, consider further developing your skills. There are a vast number of reputable online courses that you can study remotely, and will greatly increase your chances for career enhancement. 5. Build Yourself an Online Presence Working from home has likely awarded you with more free time to tend to your own personal and professional goals. You can take valuable steps towards advancing your career by building your expertise in your industry and creating a captivating online presence for yourself in a professional capacity. Set up an online work portfolio or professional website and update your LinkedIn page. Join relevant groups in your industry and participate in forums and online discussions to establish yourself as a knowledgeable professional in your field. These steps will also assist you in networking with other people in your industry who may be able to point you in the direction of prime career opportunities in the future. You could consider starting a blog dedicated to your professional specialties and even pen

guest posts for trade publications and the blogs of other professionals in your sector. The more you can broadcast yourself as an expert in the subject matter relating to your job, the more valuable you may make yourself to your current employer, and to future employers, too.

Keep Focusing on How To Get Ahead Career advancement can be tricky during the remote work movement, but it certainly isn’t impossible. The key is to make your presence known to your team and your supervisors, to remain available to them during office hours, and to work diligently and consistently. Just as you would if you were working from your old office. You could also consider speaking to your supervisors about career advancement opportunities. Simply letting your managers know you are eager to advance could open up doors and position you as a prime candidate for future positions that come up. Addisson Shaw is a passionate writer with a background in data science. Her writing focuses on the wonders of technology in marketing and business management.

Business Franchise Australia and New Zealand 53

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JOIN HYDRAULINK YOU’D LOOK GREAT IN YELLOW Whether you are looking at operating your own mobile Hydraulink Sales Service Technician business, or would like the opportunity to expand and employ other technicians by owning a Hydraulink Hose Centre - Hydraulink can be the right franchise opportunity for you to grow a successful business of your own with a secure future. Hydraulink has been a trusted brand for the supply and manufacture of high quality hydraulic KRVH DQG ðWWLQJV VLQFH ZLWK RYHU VHUYLFH locations across Australia, New Zealand and Asia 3DFLðF

BUSINESS IS BOOMING AT HYDRAULINK Hydraulink’s services are in high demand. We SURYLGH PRELOH K\GUDXOLF KRVH DQG ðWWLQJV breakdown and repair services for essential, thriving, and growing markets including: manufacturing, waste management, agriculture, construction, transport, marine, mining and materials handling.

LIFE AS A HYDRAULINK FRANCHISEE Our Franchisees look forward to developing new skills and WDNLQJ FRQWURO RI WKHLU FDUHHU (YHU\ GD\ LV GLσHUHQW DV D Hydraulink technician and successful Franchisees come from DOO ZDONV RI OLIH $Q HQJLQHHULQJ TXDOLðFDWLRQ WUDGH VNLOO RU PHFKDQLFDO DSWLWXGH DUH EHQHðFLDO +RZHYHU +\GUDXOLQN KDV IRXQG WKDW WKH PRVW VXFFHVVIXO IUDQFKLVHHV OLNH WR ð[ WKLQJV have a passion for their business, motivation to succeed and provide great customer service.

YOU CAN BE YOUR OWN BOSS IN A HYDRAULINK MOBILE SALES AND SERVICE TECHNICIAN FRANCHISE - STARTING FROM:

. . :RUNLQJ &DSLWDO )LQDQFHG 3ODQW DQG (TXLSPHQW 6WRFN

FOR A CONFIDENTIAL DISCUSSION CONTACT: Wayne Abbott, National Franchise Manager - Hydraulink M: + 61 455 478 699 | E: wayne.a@hydraulink.com.au | W: www.joinhydraulink.com

fo c us feature : H yd r a u l i n k

Self-starter advances rapidly

to open full Hydraulink hose centre in WA A Western Australian man who has gone from being a full-time employee to now expanding a major Hydraulink franchise in Western Australia says he and his customers are benefitting from a corporate policy that benefits self-starters who bring in-depth industry knowledge and expanded skills to their local communities. The Hydraulink hose and fittings organisation has a strong focus on education, integrity, and making the very best of employees who want to join the company and those who want to take the next step – instilling pride in achievement every step of the way. As the Western Australian government continues to stimulate the economy to combat the effects of Covid-19, Hydraulink franchise owner Matt Palmer has been operating at full capacity, servicing machinery large and small.

Family man Matt Palmer upgraded from a franchise to a full Hydraulink hose centre branch to meet growing demand from industry in Perth’s northern suburbs. 56 Business Franchise Australia and New Zealand

To meet demand in Perth’s northern suburbs – for industries such as roads, rail, marine, mining, quarrying, waste management and infrastructure including civil engineering and construction – Matt is now upgrading to a full Hydraulink hose centre branch in Wangara, WA. “Having a hose centre means I hold greater stock, and I can serve even more customers to keep busy industries in Perth’s Northern Suburbs moving, saving downtime and delay,” says Matt. “Companies here value Hydraulink’s efficient, dependable service,

“Hydraulink has backed me every step of the way. They supported my franchise journey, and they’ve been really helpful in the upgrade to a hose centre, including assisting me with finding the perfect location.”

and quality product that’s backed by total safety standards compliance and traceability. They are not going to risk putting their valuable machinery and plant into untrained hands, where problems cost time and money,” he said. The hose centre will service the Wangara, Landsdale, Gnangara and Neerabup areas, with efficient 24/7 mobile service covering further afield. The centre forms part of Hydraulink’s network of more than 400 hydraulic service points across Australia, New Zealand, and the Pacific Islands, bringing essential, safety-complaint hydraulic hose and fittings, as well as traceable service expertise, to industries requiring prompt, quality 24/7 service either on or off site “Hydraulink has backed me every step of the way. They supported my franchise journey, and they’ve been really helpful in the upgrade to a hose centre, including assisting me with finding the perfect location. Hydraulink is a family-owned company with quality products, so we’re proud to fly the Hydraulink banner in the Northern suburbs,” said Matt, who says he made the decision to upgrade in partnership with his wife, where they both thought it would provide the stability needed for their young family, including their two boys. Matt has more than a decade of experience as a hydraulic technician, in New Zealand and Australia, and moved to Hydraulink

because of the company’s can-do ethos and the clear pathways that reward competence and dedication.

Pathway to success Hydraulink’s Franchise Pathway model is designed to encourage talented and hardworking employees to take the next steps with the company, with backing and support from a proven model. “Matt is a real self-starter. He’s motivated, dedicated, talented and professional, so it has been no surprise that his franchise has been so successful. We’re thrilled to see him take the next steps in his career, and we have no doubt that Perth’s Northern Suburbs will benefit greatly from his expanded service offering,” says Hydraulink Australia

Managing Director, Denis Matulin. “This is our Franchise Pathway model coming to fruition. This is a great accomplishment for Matt, which has been well supported by WA State Manager, Andrew Lever, and the entire Hydraulink team,” he said. Hydraulink Wangara can be contacted on: 0417 946 501 For franchise enquiries, please contact Wayne Abbott, National Franchise Manager – Hydraulink Australia, Ph: 0455 478 699, Email: wayne.a@hydraulink.com.au Visit: www.joinhydraulink.com to discover franchise opportunities near you.

BusinessBusiness Franchise Franchise AustraliaAustralia and Newand Zealand New Zealand 57 57

sna ps h ot: A r a m ex

Fast track your path to

success with Aramex Are you ready to jump onboard one of the fastest growing industries in the world? Right now, Aramex Australia has opportunities for new Courier Franchisees and Courier Lite Franchisees to join our rapidly expanding network. If you’ve always wanted to run your own franchised business, we invite you to drive your future success with Aramex. But first, a bit about us. Aramex (formerly Fastway Couriers) is a leading courier and logistics provider with over 38 years of industry knowledge and franchising expertise across Australia and New Zealand. Our network includes 40 Regional Franchises and over 1200 Courier Franchisees in the Oceania region, from Sydney to Cairns and Auckland to Wellington. In 2016, Fastway Couriers became part of Aramex, a global logistics, courier and delivery powerhouse based in Dubai. With a presence in 70 countries, and a reported revenue of US$1.6billion in 2020, Aramex is the first Middle East-based company to be listed on the NASDAQ stock exchange. Aramex is an international network on the move, with strong growth aspirations in a thriving industry. As part of the global Aramex network, we can deliver to more than

“Coming from many walks of life, our Courier Franchisees enjoy success and the opportunity to grow.” 220+ countries with local knowledge and experience. Now known as Aramex in Australia and New Zealand, our network benefits from decades of local experience coupled with the global opportunities of an international brand. Across the region, 40,000 large and small businesses trust Aramex to deliver. We have seen exceptional growth during the past 18 months, with the rapid rise of e-commerce propelling our industry forward at a rapid rate. The phenomenal popularity of online shopping means big opportunities for our Courier Franchisees and we are actively recruiting for an immediate start. Coming from many walks of life, our Courier Franchisees enjoy success and the opportunity

to grow. People like Robin Kumar is consistently rated 5-star by his customers on Google Reviews. Running his own Courier Franchise territory in Townsville for the past three years, Robin says he is motivated by delivering exceptional customer satisfaction, and the freedom of being his own boss. Helping the business grow in turns makes his territory more profitable too. “At the end of the day it all comes back to me, what goes around comes around,” he says. An Aramex franchise may be right for you if you’re dedicated, customer-focused and ambitious to manage your own exclusive territory. Aramex Courier Franchisees benefit from an award-winning franchise system, training, development and a thriving demand for delivery services. We invite customer-focused people who want to own their own Courier Franchise business to call us today. If you’re just starting out, consider our entry-level, no-frills Courier Lite Franchisee model. To drive your success to greater heights, the time is right to become a Courier Franchisee. No prior experience is needed, so it’s the perfect franchise ownership opportunity for someone with no or limited business experience. Join us and profit from the e-commerce revolution. For more information visit our websites: www.aramex.com.au www.aramex.co.nz

58 Business Franchise Australia and New Zealand

Business Franchise Australia and New Zealand 59

PR O FI L E : franchising expo

New Year, New You in 2022 The world of work has changed. If you are looking for a new start and a new career, you need to check out the Franchising & Business Opportunities Expo being held in Brisbane, Melbourne, Sydney and Perth in 2022.

2022 diary dates: Brisbane: 4-5 March Brisbane Convention & Exhibition Centre

melbourne: 1-2 April Melbourne Exhibition Centre

sydney: 5-6 August ICC Sydney

perth: 13 November Crown Perth

A step on the path to small business success for over 30 years, the Franchising & Business Opportunities Expo brings together franchisors, franchisees, legal and financial experts as well as industry and government authorities. At the expo you can meet the main players, see up and coming business ideas, find all the legal and financial information you need and hear from the experts at the free seminars. By choosing a franchise you’ll have all the support, systems and training you need to be successful and profitable. This popular Expo gives you a chance to learn more about working for yourself and how franchising can make it happen. “Small business is the driver of our economy and many people find it offers a fantastic lifestyle and steady income,” says Exhibition Manager Fiona Stacey. “But it’s also crucial to do your research and make sure you choose the best concept for your circumstances. The Expo is independent and gives you the perfect chance to see the options, speak with the experts and have all your questions answered.” At the Brisbane Franchising & Business Opportunities Expo, running Friday 4 - Saturday 5 March 2022, you can find plenty of business ideas to suit your lifestyle, interest and budget. You will meet face-

Reader offer: register for HALF PRICE at: www.franchisingexpo.com.au by using promo code: CGB

60 Business Franchise Australia and New Zealand

to-face with the people behind big brands such as Aussie, Chatime, Chicken Treat, Donut King, Dymocks, Kwik Kopy, Poolwerx, Quest Apartment Hotels, Roll’d, Soul Origin, Tax Store, The Graffiti Eaters and Xpresso Mobile Café. Further to meeting exhibitors, visitors can attend a range of free seminars and panel sessions on the show floor that will educate, inform and motivate. New to Brisbane is the Start Your Own Business Workshop which runs on Saturday morning from 9am, delivering advice on business ownership, how to get started and what you need to know to take the leap. Whatever your reason for becoming your own boss, the best possible start you can give yourself is knowledge. The Expo is the perfect place to begin your business journey or finalise your decision-making process. For more information go to www.franchisingexpo.com.au. If you are interested in exhibiting, contact Fiona Stacey on 03 9999 5464 or email fiona@specialisedevents.com.au

New Year New World New Opportunities

• Free advice from the experts • Meet the people behind the brands • Free seminars daily SAVE $10 Get your half price ticket online using code CGB at franchisingexpo.com.au

Brisbane 4-5 March, Melbourne 1-2 April Sydney 5-6 August, Perth 13 November

franchisingexpo.com.au

ENDORSED BY

Business Franchise Australia and New Zealand 61

h ot to pi c s

Behind the

headlines Franchising Code $10m fines take effect Legislation to increase fines for breaches of the Franchising Code of Conduct to $10 million or more, as well as to double fines other under industry codes took effect from September 13, according to a government website. The Treasury Laws Amendment (2021 Measures No. 6) Bill 2021 passed both houses of parliament on September 2, and received Assent (the final stage of the legislative process) on September 13. Franchisors now face the risk of financial penalties for Code breaches that can be the greater of $10 million, or three times the value of the benefit that caused the breach, or 10 per cent of the franchisor’s turnover for the

12 months prior to the breach. Breaches of the Code not otherwise captured by the new fines will be subject to a doubling of penalty units from 300 to 600 penalty units, which based on the current value of a penalty unit means fines of up to $133,200. Maximum penalties for individuals have also been raised to $500,000.

Code specifically for the automotive industry closed.

An updated version of the Franchising Code showing the increase of penalty units from 300 to 600 is yet to be released.

Key Facts Sheet now available as downloadable PDF

The new fines impact all franchisors, despite being initially targeted at auto manufacturers in the wake of changes to auto sales models and Holden’s departure from the Australian market in 2020. Ironically, the new fines came into effect on the same day that public consultation into a potential new Franchising

62 Business Franchise Australia and New Zealand

The legislation also included a new amendment to recognise that industry codes can confer powers and functions on third parties that assist in administering or regulating functions of these codes.

The Australian Government has released an updated version of the Key Facts Sheet, which can still be accessed as an online smartform, but now also as a PDF file that can be downloaded and completed offline, according to an ACCC announcement. The Key Facts Sheet was introduced with

the latest changes to the Franchising Code of Conduct that came into effect on 1 July, and must be given to a potential or renewing franchisee along with other disclosure information at least 14 days before entering into a franchise agreement. It contains important information drawn from the disclosure document, and must be provided in PDF or smartform format provided.

Franchise Disclosure Register details announced Franchisors will be required to upload their disclosure documents to a publicly-accessible online register from next year, however will be able to redact certain parts of the documents according to new guidelines released by the Australian Government. The online Franchise Disclosure Register will be operated by the Government, but will not vet or check documents before they are uploaded. Franchisors will be responsible for the accuracy of all information contained in their disclosure documents, with access to the online register available for free to any member of the public. The Disclosure Register is expected to be ready to receive documents from March 31 next year, and will be voluntary for several months before all brands must upload current disclosure documents by October 31, 2022. Franchisors will be required to open an account on the Register and provide basic information about themselves before uploading their disclosure documents, and any other supporting documents that may be required. The Franchising Code of Conduct will again be changed to recognise the role of the Disclosure Register, with the draft changes currently open for public consultation until October 29. An Explanatory Statement about the Register, as well as a plain English guide featuring eight questions for public consultation has also been released. Business Minister Stuart Robert says the register will help potential franchisees to conduct due diligence and make informed business decisions, and builds on recent reforms to the Franchising Code of Conduct which includes doubling financial penalties, the introduction of new $10 million fines, and increasing the cooling-off period from seven to

14 days, as well as extending it to franchiseeto-franchisee sales, among other things. Franchisors will be permitted to redact some information before uploading disclosure documents, including personal information in deference to the Privacy Act, site-specific information, and commercially sensitive quantitative information about rebates from suppliers (but potentially not the list of suppliers itself). The Register will not retain past versions of disclosure documents, and all franchisors will be expected to maintain a current disclosure document on Register unless they have ceased offering franchises.

Jason Gehrke | Director Franchise Advisory Centre

Franchisee class action settled for $98m

Free courses to help franchise workplace compliance

Convenience 7-Eleven is reported to have settled a class action with a group of its franchisees for $98 million, according to a media report.

Two short online courses developed by the Fair Work Ombudsman have been released to help Australian franchisors and franchisees understand and comply with workplace laws.

The class action reached a non-binding in principle agreement to settle earlier this year that was subject to the approval of the Federal Court and subject to an agreement of the terms of a settlement deed, according to a media report.

One course is designed for franchisors to understand and manage their obligations under laws including the Protecting Vulnerable Workers Bill, which creates liability for franchisors if franchisees fail to pay their workers correctly. The other course is specifically targeted at franchisees to understand their obligations when employing staff.

The process began in 2017 when a group of current and former franchisees alleged contract breaches, misleading and deceptive conduct, and unconscionable conduct by the company. Additional allegations were also made that the ANZ bank had provided loans that were unsustainable.

Jim’s launches jab merch giveaway incentive Home services company Jim’s Group is offering fully vaccinated Australians a one-ofa-kind shirt and bucket hat emblazoned with the slogan “Jim’s Jabs” as an incentive to get vaccinated, according to a media report. Founder Jim Penman announced the merchandise giveaway on social media platform Tik Tok, telling viewers to upload their vaccination certificate on social media with the hashtag Jim’s Jabs to claim the shirt and hat. While the initiative received many positive comments from viewers some franchise owners who disagree with the concept reportedly threatened to sell their businesses.

Both courses are free, and will take about 30 minutes each to complete.

Car franchisor moves to fixedprice agency model Japanese car manufacturer Honda has moved to a fixed-price agency model for its dealerships in Australia, which means that customers will pay the same price regardless of where they buy a new car, and no longer need to haggle for the best deal, according to company statement. The fixed-price approach is backed by a price promise that removes concerns that a car will go on sale at a lower price after purchase. The Honda agency model is backed by consumer research which indicates that 90% of new car customers preferred not to haggle, which previously led to a lack of trust in the sale process. www.franchiseadvice.com.au

Business Franchise Australia and New Zealand 63

Don’t miss an issue

Get the App C OV ER STO RY: " A N J O S " A KE R Y #AFÏ

THE RECIPE FOR SUCCESS

h4HE GREAT THING ABOUT OWNING A FRANCHISE BUSINESS IS THAT THERE ARE SYSTEMS IN PLACE TO ENSURE YOU RE SUPPORTED AND THAT EACH INDIVIDUAL VENTURE IS PROlTABLE v

Here are two Banjo’s Bakery Café’s franchisees to showcase their contrasting experiences as longstanding and new franchisees.

There are many unique things about Banjo’s and their approach to business including their supportive business strategy and growth plan, investment back into the franchises, the family and community ethos behind the brand, and genuine passion among everyone in the team. While we take baking seriously and always prioritise quality, its important to have a bit of fun too, which is reflected in our limited offer signature pies, such as the Lasagne Pie, that excite our team as much as the customer. As the industry develops and becomes more tech-savvy – what are you looking forward to most about the next five years as an owner?

4!)-//2 !3(2!& .EW &RANCHISEE "ANJO S "AKERY #AFÏ $ARRA

tertiary education. This led me to pursue a franchising opportunity with the Banjo’s team in 2019 for one of their new stores in Queensland.

When did you decide to pursue a career in franchise business ownership?

What drew you to Banjo’s as a business network to be a part of?

"USINESS &RANCHISE !USTRALIA AND .EW :EALAND

One of the reasons I decided to start my own business was to provide a better life for my young family at the time. Being by own boss allowed more time with the kids as they grew into the young adults they are now. Franchise business, particularly within Banjo’s, is a fantastic way to do business as you always have the backing of an expert team. There are also advanced support mechanisms and systems in place to ensure ease of management. Life is always on the move as I now have a share in four different locations which means my day is typically spent overseeing and mentoring staff in one location before moving to another shop in a different suburb or even state. It’s a rewarding undertaking and definitely keeps life interesting!

What is different about Banjo’s compared to your competitors?

4HERE ARE MANY REASONS FRANCHISING IS A POPULAR BUSINESS CHOICE n BEING THE OWNER OF A BUSINESS WITH THE SUPPORT OF A RENOWNED BRAND mEXIBILITY AND MANAGEMENT ARE JUST SOME OF THESE Iconic Australian-based franchise network, Banjo’s Bakery Café has worked out the winning formula when it comes to working with likeminded people and engaging franchisees who are committed to business longevity.

4/$$ &%2'53/. ,ONGSTANDING -ULTI &RANCHISEE "ANJO S "AKERY #AFÏ -OONAH #LAREMONT 3ALAMANCA AND 0ARK 2IDGE

I’m looking forward to the development of technology such as online, app and mobile ordering, but also the progression of tech from a back of house perspective. This is helping us to speed up the purchase process, enhance customer experience, and delivers flawless, convenient, and enjoyable service by adding value to our customers. As a business, technology helps us connect with our customers outside of the store to keep them well informed, along with the useful data and analytics we are able to capture through these orders and reports. To learn more about becoming a Banjo’s Franchisee, email franchising@banjos.com.au or visit: banjos.com.au/franchising/opportunities/

Why is franchise business fulfilling?

How has your franchise adapted to the COVID landscape?

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BANJO’S

THE RECI FOR SUCCPE ES

What would you say to those thinking about becoming a franchise owner?

SPECIAL

I can highly recommend to anyone thinking of buying into a Banjo’s Franchise, please go ahead as you’re guaranteed to get more out of it than you can possibly imagine.

FE"USINESS &RANCHISE !USTRALIA AND .EW :EALAND ATURE

HEALTH FITNESS, & BE AU T Y 7 KEY TR

AITS

SUCCES OF ENTREPRSFUL ENEURS

THE KEY TO

BUILDING IN YOURSECONFIDENCE LF AND HELP YO

UR BUSIN ESS THRIV E

$4.95 (AUD)

, $7.95 (NZ)

inc. GST.

www.businessfranchiseaustralia.com.au

Y R

pr o f ess i o n a l s er v i c es l i st i n gs

PO Box 5039, Brandon Park , VIC, 3150 P 03 9533 0028 Contact Corina Vucic E hello@fcbs.com.au https://www.fcbs.com.au/

Plug-ins for the gaps in your franchise offering There are often gaps in a franchising offering – whether that’s because the franchise has just started; the franchise is deliberately being kept small and manageable; or because a decision has been made to keep the overheads of the Corporate Office team low. Whatever the reason, those shortcomings in the offering can be critical to not only the success but the legal compliance of your franchise. That’s where FC Business Solutions can help. We can provide you with as much (or as little) support as you need. We cover all areas of franchising from strategic business advice and modelling to audits, manuals and policies to ensure you are compliant. We can do all your marketing: – from graphic design to website design and overhaul social media lead generation and full advertising campaigns. HR Help Desk, Operational Manuals Marketing and Recruitment is our passion. Contact us to see how we can help build your business.

Level 27 Governor Macquarie Tower, 9 Farrer Place, Sydney, NSW 2000 P 1300 858 818 Contact Jessica Gadiel E systems@safetynavigator.com.au www.safetynavigator.com.au

Safety Navigator is a cloud-based health and safety platform used by over 10,000 Australian and New Zealand businesses. Our focus is on making health and safety compliance easy for business to allow them to reduce the risk of a workplace incident occurring. We specialize in servicing the Franchise industry.

Level 6, 64 Marine Parade (PO Box 10857) Southport Qld 4215 P 07 5591 2522 F 07 5591 2511 Contact Sam Rees E sr@ippartnership.com.au www.ippartnership.com.au A specialist Franchising and Intellectual Property legal firm, providing advice for Franchisors from conception to recruitment and ongoing management. The firm takes great pride in its long term relationships with Franchisors and providing clients with expert, tailored and cost-effective advice. Expert advice and assistance is also provided to Franchisees buying & selling businesses as well as in relation to disputes.

Suite 13, 317 Whitehorse Road, Nunawading VIC 3131 P 1300 123 300 Contact Fred Nadde E fred@steadfasteastern.com.au fred@steadfasteastern.com.au

Shopinsurance has been looking after the needs of franchisees and franchisors for over 15 years. We offer via our website automated business insurance solutions backed by “one on one” personal advice, to ensure all our customers receive a personal level of care. We look after the needs of franchisees such as Just cuts, Hairhouse Warehouse, Gloria Jeans, AFL stores, Michel’s patisserie, Subway and Schnitz. All it takes is one phone call or email and we take the worry out of what insurance coverage you need, how much it costs and best way to structure your insurance for one shop or for a franchisor insurance facility for all. Give our Director a call on 1300 123 300 Australia wide.

Business Franchise Australia and New Zealand 65

f r a n c h i s e l i st i n gs

FRANCHISE

NATURE OF BUSINESS

OUTLETS

ASSOC MEMBER

INITIAL FEE

MIN INVEST

LAUNDRY SERVICES

100+

20%-30% Deposit

$100,000 financed over 5 years

FREIGHT & LOGISTICS/ COURIER

29 (AUS) 18 (NZ)

Available upon application

Dependant on territory

BATTERY RETAILER

111

FCA / ARA

Initial Fee $55,000 (Excl GST)

$250,000 (Excl GST) Incl the initial franchise fee

TAKE-AWAY FOOD

$30,000

$150,000 +GST

Retail Dancewear

No Ongoing Franchise Fees

$34,990

DECK AND TIMBER RESTORATION

TUTORING

$40,000

HYGIENE PRODUCTS & SERVICES

33 in AUS, 18 in NZ

FCA

None

$10,000 - $300,000

Skincare and Beauty

80 Franchise salons

N/A

Variable

AUTHENTIC ITALIAN FAMILY FOOD FRANCHISE

FCA

$50,000 + GST

$500,000 $700,000

HEALTH/AGED & DISABILITY CARE

FCA

$50,000-$100,000 (in partnership with the franchisor)

MOBILE HOSE AND FITTINGS MANUFACTURING

400+

FCA

$40,000$60,000 plus financed equipment and stock

SPORT/HEALTH & FITNESS

IFA

INTERNATIONAL AND DOMESTIC FREIGHT CONSULTANTS

FCA,IFA

$64,950

MOBILE POOL SHOP & POOL SERVICE

100+

FCA

$69,000

$69,000 + Vehicle

HAIRDRESSING

210+ across Australia, NZ & UK

FCA

$18,000$35,000

$80,000-$240,000

AFTER SCHOOL TUITON

322

FCA

$1000

$4,000-$30,000

LASER, INJECTABLES, SKIN TREATMENTS, BODY

165

FCA

$60,000+GST

$290,000+GST

ANDREW BARTON 67 Colebard Street, Acacia Ridge, Qld 4110 Phone: 1800 304 030 Email: mls@andrewbarton.com.au Website: www.andrewbarton.com.au

ARAMEX Level 9, 491 Kent Street, Sydney, NSW 2000 Phone: 1300 3278 929 (AUS) 0508 692 726 (NZ) Email: fso@fastway.com.au (AUS) recruitment@fastway.co.nz (NZ) Website: www.aramex.com.au www.aramex.co.nz

BATTERY WORLD Level 3, 203 Wharf Street, Spring Hill QLD 4000 Ph: 1300 793 209 Email: franchise@batteryworld.com.au Website: www.batteryworld.com.au/Franchise-Opportunities

BK’S TAKEAWAY

95 Princes Highway, Trafalgar VIC 3824 Ph: 0408 129 035 Email: grant@bkstakeaway.com.au Website: www.bkstakeaway.com.au

CENTRE STAGE DANCEWEAR

Shop 1, 35-43 Monaro Street, Seven Hills, New South Wales 2147 Phone: 02 9624 3335 Email: Kassandra@centrestagedancewear.com.au Web: www.centrestagedancewear.com.au/

DECKSEAL PO Box 4093, Burwood East VIC 3151 Ph: 1800 332 525 Email: admin@deckseal.com.au Website: www.deckseal.com.au

FCA & AIG (Australian Industry $33,000 + GST Group)

$65,000 + GST (incl Franchise Fee) + vehicle

DYMOCKS TUTORING Level 3, 1-3 Fitzwilliam Street, Parramatta NSW Ph: 02 8774 2626 Email: franchising@dymocks.education Website: www.franchising.dymockstutoring.edu.au

ECOMIST 25 Hargraves Place Wetherill Park NSW 2164 Ph: 1800 243 500 Email: info@ecomist.com.au Website: www.ecomist.com.au

Ella Baché Ella Bache Hallas Trading Company, 2 Lambs Road, Artarmon, NSW. 2064 Ph: 02 9432 5014 Email: katherine@ellabache.com.au website: www.ellabache.com.au

FASTA PASTA PTY LTD Level 1, 137 The Parade, Norwood SA 5067 Ph: 08 8304 8600 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au

HOME CARING 4/327 Woodpark Road, Smithfield, NSW, 2164 Phone: 1300 658 311 Email: info@homecaringfranchise.com.au Website: www.homecaringfranchise.com.au

HYDRAULINK PTY LTD 123 Long Street Smithfield, NSW, 2164 Ph: 02 8785 4600 Email: franchise@hydraulink.com.au Website: www.hydraulink.com.au

INFINITY MARTIAL ARTS 12/10 Capital Place, Birtinya, QLD 4575 Ph: 0481 781 196 Email: info@infinitymartialarts.com.au Website: www.infinitymartialarts.com.au

INXPRESS 3/14 Burke Crescent, North Lakes, QLD 4509 Ph: 1300 097 857/0434 111 985 Email: Sales.au@inxpress.com Website: inxpress.com.au

JIM’S POOL CARE 48 Edinburgh Road, Mooroolbark VIC 3138 Ph: 131 546 Email: info@jimspoolcare.com.au Website: www.jimspoolcare.com.au

JUST CUTS Level 1, 4-6 Kingsway, Cronulla NSW 2230 Ph: (AUS) 1800 334 498 (NZ) 0800 100 114 Email: bdm@justcuts.com Website: www.justcuts.com

KUMON EDUCATION PO Box 5363, West Chatswood, NSW 1515 Ph: 02 9467 2200 Email: info-@kumon.com.au Website: kumoninstructors.com.au/Franchise

LASER CLINICS AUSTRALIA Unit 21, 39 Herbert Street, St Leonards, NSW 2065 Ph: 0400 303 272 Email: Franchising@laserclinics.com.au Website: www.laserclinics.com.au/franchise-opportunities

66 Business Franchise Australia and New Zealand

FRANCHISE

NATURE OF BUSINESS

MAGNETITE WINDOWS 36 garema Circuit, Kingsgrove NSW 2208 Phone: 02 9565 4070 Fax: 02 9565 4080 Email: info@magnetite.com.au Website: www.magnetite.com.au

WINDOW INSULATION

OUTLETS

ASSOC MEMBER

6 franchises AWA, HIA, WFAANZ & 12 dealers

INITIAL FEE

MIN INVEST

$20,000$50,000

$20,000

NENE CHICKEN AUSTRALIA 120 Turner St, Port Melbourne VIC 3207 Ph: 03 8526 4488 Email: info@nenechicken.com.au Website: www.nenechicken.com.au

RESTAURANT/QSR

$400,000 $650,000

LEADING PARCEL & FREIGHT RESELLER

106

$75,000 ex GST

From $100k

HOSPITALITY AND RETAIL

Included in the Investment

$500,000

FINANCE

Yes

$35,000 + GST

$200,000

FOOD – RESTAURANTS AND DINING

$50,000

$400,000 plus

HYDRAULIC SERVICE AND MOBILE CONNECTOR SPECIALISTS

$15,000

Various Options

MOBILE TOOLS AND EQUIPMENT FRANCHISE

180+

FCA / FANZ

Start-up cost from $50,000

FOOD - QUICK SERVICE RESTAURANT (QSR)

1354* (AU) 263* (NZ), 41,526* in 108 countries *as of 5 Sept 2019

AUD15,000 + GST (Australia), USD12,500 + GST (New Zealand)

Site dependent

RETRO-FIT DOUBLE GLAZING

10 AUS, 42 NZ

AWA

$40,000

Varies depending if vehicle needed

PACK & SEND Unit 3C Mfive Business Park, 1 Moorebank Ave, Moorebank, NSW 2170 Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

PAPPARICH 120 Turner Street, Port Melbourne, Victoria Ph: 03 9645 4667 Email:business@papparich.net.au. Website: www.papparich.net.au

RAMS Level 12/321 Kent Street Sydney NSW 2000 Ph: 1800 616 082 Email: franchising@rams.com.au Website: www.RAMS.com.au/franchising/

ROLL’D Head Office: Waterman Business Centre, Level 2, UL40/1341 Dandenong Road, Chadstone, VIC 3148 Ph: 03 8564 8186 Email: franchise@rolld.com.au Website: rolld.com.au

RYCO 24•7 99 Calarco Drive, Derrimut VIC 3026 Ph: 1300 111 247 Email: sales@RYCO247.com Website: www.RYCO247.com

SNAP-ON TOOLS PO Box 6077, Seven Hills NSW 2148 Ph: Aus: 1800 762 766 NZ: 0800 762 766 Email: sota.franchise@snapon.com Website: www.snapontools.com.au

SUBWAY SYSTEMS AUSTRALIA PTY LTD Level 1, 42 Amelia Street, Fortitude Valley QLD 4006 Ph: 1800 630 355 Email: australia_development@subway.com Website: www.subway.com.au

THERMAWOOD RETRO-FIT DOUBLE GLAZING PO Box 1007, South Melbourne VIC 3205 Ph: 04 555 55 330 Email: info@thermawood.com.au Website: www.thermawood.com.au

A-Z Listings are a great way to promote your business

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to: www.businessfranchiseaustralia.com.au

Business Franchise Australia and New Zealand 67

F RA N CHISE a—z d i r ecto ry

business franchise australia and new zealand AUSTRALIA AND NEW ZEALAND

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Business Franchise website.

For more information call 03 9787 8077 (or +61 3 9787 8077 from outside of Australia) and speak to one of our Sales Executives or go to www.businessfranchiseaustralia.com.au or www.businessfranchisenz.co.nz

Andrew Barton

additional profits become even more attractive.

Andrew Barton Laundry Systems was established over 60 years ago to service the Queensland laundry market. The business was built around sole distributors of the world-famous Speed Queen brand of commercial laundry products.

The Laundry industry is going through its very own digital revolution, and Andrew Barton is officially launching its unique Managed Laundromat Service (MLS). The Managed Laundromat Service has been designed to take advantage of the latest digital technology, including their own cashless payment system and remote security monitoring, which has opened up the laundromat market to investors who want a truly hands-off approach.

Andrew Barton laundromats are an excellent long term investment primarily because the Speed Queen machines last for so long. An investor can expect day after day of reliable running for 15 years or more without the need for significant reinvestment, so once the initial set up costs have been recouped the

Aramex Aramex has been operating internationally for almost 40 years. In New Zealand and Australia, we began as Fastway Couriers over 35 years ago, joining the Aramex family in 2016. The Aramex network across New Zealand and Australia now includes 40 regional franchises and over 1200 franchise partners. We offer our franchise partners an award-

Banjo’s Bakery Café A family-owned Tasmanian staple since 1984, Banjo’s Bakery Café is a place to come together and enjoy quality, freshly-baked savouries, breads, sweets and baristamade coffee. With over three decades of baking experience and 7 million customers each year, Banjo’s currently has over 44 successful franchise stores across Tasmania, Queensland, Victoria, New South Wales and South Australia.

Battery World Australia Battery World Australia is a battery retailing franchise business that has steadily grown over the past 20+ years to have over 110 stores across Australia. Now the leading battery retailing specialist and a trusted Australian brand, Battery World has expanded to be the largest and most comprehensive Australian battery retail franchise. Battery World offers franchise partners a chance to power the passions of many Australians across the

68 Business Franchise Australia and New Zealand

Please contact us at mls@andrewbarton.com.au or call us on 1800 304 030

winning system, world-class technology, training and support to help them to run their own rewarding business in their local communities. For more information contact: AUS: 1300 327 892 fso@aramex.com.au www.aramex.com.au NZ: 0508 692 726 recruitment@aramex.co.nz www.aramex.co.nz

Committed to the community that has supported our brand since its inception, Banjo’s has never lost sight of our family values, donating over two million dollars of product to local community organisations each year. Our bakery strives for customer satisfaction through a modern approach to traditional baking, a unique product offering and iconic Tasmanian hospitality. https://banjos.com.au/

nation. By providing quality product and services, franchise partners have an opportunity to build a business under the banner of one of Australia’s leading and trusted brands. So, what are you waiting for? With opportunities still available for discussion, be the next to have a conversation about how you can join this award-winning brand. To find out more, please contact Battery World Australia on 1300 793 209 or visit: www. batteryworld.com.au/franchise-opportunities

BK’s Takeaway BK’s Takeaway is a retail food outlet specialising in hot and tasty ready-to-go food and also offering a variety of dine-in options. BK’s Takeaway is all about traditional Australian fare – from hamburgers, potato cakes, and fish and chips, to sandwiches, coffee, and lots more. BK’s Burgers were also voted one of Victoria’s top 5 burgers. The BK’s Takeaway franchising system is based on over 20 years experience in the food and beverage

CENTRE STAGE DANCEWEAR Centre Stage Dancewear is now offering a unique & exciting opportunity to Franchise our Pop Up Shops all across Australia. There are a lot of reasons to invest in a Centre Stage Dancewear Franchise starting with a guaranteed turnover of $70,000 for the first 12 months*, low overheads leading to increased profit margins and no excess stock to hold.

DeckSeal DeckSeal help homeowners and commercial clients around Australia, transform their outdoor living spaces by restoring old timber and preserving new timber. Low start up cost, mobile business and a proven established model – it’s the perfect opportunity to seal your future with a DeckSeal Franchise. The restoration and preservation of timber structures and decks is a niche business, placed within a significant growth market. Now more than ever, people will be entertaining at home and utilizing their outdoor areas. A timber deck is an iconic part of the Australian outdoor lifestyle and a key feature in countless homes across the country. Our franchisees love what they do. The satisfaction they get out of their work and business is endless, from seeing the deck at the beginning of the project to the final result is amazing! We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and with a continual flow of enquiries, repeat

industry. This means we have the right systems and processes in place to enable franchisees to build highly profitable businesses. Becoming a franchisee with BK’s gives you the advantage of learning from our industry experience team to help you get started in your new venture. Not only will you receive on-going support from us, but you’ll also be part of a growing family of franchisees sharing similar goals and objectives. Contact: Grant Garraway 0408 129 035 Email: grant@bkstakeaway.com.au Web: www.bkstakeaway.com.au

One of the many perks of owning a CSD Franchise is the flexible working hours and the opportunity to build your own CSD family with your studio owners. Do you think you would have what it takes to be a part of our CSD family? For all initial enquires contact Kassandra today. kassandra@centrestagedancewear.com.au www.centrestagedancewear.com.au/

business and an overwhelming demand for our services, a DeckSeal franchise should not be missed. DeckSeal offers everyday people the perfect opportunity to capitalise on their existing skills or quickly build a new set without the burden of learning a new trade. Full training and ongoing support are provided with operational manuals. DeckSeal currently has territories available in NSW, QLD, WA, SA and TAS. Our current franchisees are from all different employment backgrounds and possessed varied business capabilities, but all reap the rewards of owning a DeckSeal franchise. If you’re a motivated, honest and organised person who wants to own a business that enables you to have more flexibility in your life, have control over your income, and bring a smile to your client’s face – then we want to talk to you. Now is the time to buy into the home improvement market, so get 2021 back on track and contact us today – email admin@deckseal.com.au or call Danielle on 1800 332 525.

Dymocks Tutoring

and more available to more students across the country.

Dymocks Tutoring is tutoring business owned and operated by one of Australia’s oldest franchises, Dymocks. We’ve made the logical leap from books to education. Operating two outlets since 2018 and a large online tutoring business, Dymocks Tutoring is now ready to start expanding our local learning hubs!

If you want to get involved in your own Dymocks Tutoring franchise, we’re looking for people with a passion for education. You don’t need to be a qualified teacher, or educator. We supply all your notes and materials and help you hire qualified tutors, you just need to have a drive to help your local community learn better and a drive to run your own business.

We’re looking for franchisees who are excited to help students maximise their marks and see tangible change in their grades. At Dymocks Tutoring we believe in accessibility so we’re about making tutoring affordable

For for information: 02 8774 2626 franchising@dymocks.education www.franchising.dymockstutoring.edu.au

ECOMIST AUSTRALIA

Our ultimate aim is to enhance the environments of our customers through our high quality products and excellent after-sales service.

Established in 1994, Ecomist Australia is a leading provider of premium quality hygiene products and services, specialising in Odour Control and Insect Control. Our core product is an innovative programmable aerosol dispensing system that won an award for the Best New Product from The Aerosol Association of Australia and New Zealand. Our aerosol products are manufactured in New Zealand and we offer a natural insect killer and over 30 fragrance options with French perfume.

Over the last 23 years we have developed a secure and proven franchising business model. Each Ecomist franchise has its own exclusive territory based on post codes and purchase price is generally 2x the net income of the existing business. If you are interested in finding out more, please contact Gary Vandoros on 1800 243 500, email info@ecomist.com.au or visit www.ecomist.com.au

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Ella Baché The Ella Baché philosophy of personalised skin care has been with them from the very beginning. They were created by Madame Baché in Paris, 1936, a revolutionary cosmetic chemist who believed just as we are genetically different, the same holds true of our skin. Her skincare philosophy was based on the belief that “because no two skins are alike”, every client’s skin is uniquely individual. Her immense passion for skin care has laid the foundations for who we are today. They’ve carried forward Madame Baché’s philosophy of individual skin care, to provide skin diagnosis and personalised skin solutions so you get exactly what your skin needs to restore it to perfection. They now have over 140 locations nation-wide. Every

FASTA PASTA With our authentic Italian background and a 35 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-evolving menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2018. Loved for our affordable, fresh, family meals in relaxed, fully licensed surroundings, this is a

Home Caring Pty Ltd Proudly Australian owned, Home Caring provides professional and compassionate personalised care services in the home and community and is seeking community minded franchisees who can build a solid financial future combining their local networks and the national marketing of the Home Caring and Dementia Caring brands. We are seeking high achievers, preferably with a health background, who want to make a difference in the community by providing excellent quality of care to clients.

employee you meet in these stores is a trained Ella Baché Skin Therapist, and carries on the Madame Baché philosophy into the future. At Ella Baché, they’re committed to helping every individual feel confident in their skin. They do this by teaching them what their skin loves, using their expertise to create personalised, expert skin solutions for maximum results without the harm. They’re innovative, established and trustworthy, and they want their brand to be customer focused, empowering and inclusive. Plus, they want to truly engage with their audience, whether they’re clients over 40, their new audience of women and men in their late 20s and early 30s, college students, or potential new franchisees. www.ellabache.com.au

great opportunity to be part of our award winning national organisation. Extensive initial training and ongoing support is provided. New franchisees undergo 12 weeks of training in one of our company restaurants covering areas such as, front of house, kitchen (all areas), necessary bookwork, PPS, and Management skills. For more information on joining a successful franchise call 08 8304 8600 email franchise@fastapasta.com.au, or visit our website www.fastapasta.com.au

The active franchisee partner manages the daily operation of the branch, sourcing new clients, ensuring existing clients’ needs are being met, recruiting and training care workers and managing a team of people. A comprehensive training program, ongoing operational support and a full suite of cloud-based business management tools assist with the growth and success of your home care business. Contact Bill Lockett for more information on: info@homecaringfranchise.com.au 1300 658 311

Hydraulink Pty Ltd

network of hose and fittings specialists • Branded product to meet

At Hydraulink, Business is BOOMING!

and access to marketing materials to build your business.

Our Hydraulink Sales Service Technician franchisees are in high demand to provide a mobile hydraulic hose and fittings breakdown and repair service to industries like: • Civil contractors engaged in building, construction, road and rail projects • Waste and demolition contractors • Transport, truck and automotive repairs • Warehousing, material handling and logistics services • Marine, agriculture, farming, and forestry sector • Mining and excavation • Military and defence • Manufacturing and industrial processing. The benefits and advantages of the mobile Hydraulink Sales Service Technician Franchise include: • Low operating costs by avoiding commercial leases and outgoings • Business administration support, invoicing, collections, and quoting systems • Technical sales training development with support from an area manager and supportive

INFINITY MARTIAL ARTS Infinity Martial Arts was established in 2005 on the Sunshine Coast, Queensland. We began as a single club focusing predominantly on Brazilian Jiu-Jitsu, with only a handful of members under the guidance of our head coach and black belt Neil Owen. Over the years, many of those initial members became black belts themselves and helped to grow our business into what it is today. With 13 academies now in QLD and two other affiliate clubs in NSW & QLD we are one of the largest franchised martial arts academy names throughout Australia, leading the way in Brazilian Jiu-Jitsu. Our programs focus on a self-defence style of martial arts and combat sport, which

70 Business Franchise Australia and New Zealand

customer needs • A designated marketing area, operations manuals, While a mechanical aptitude or trade skill is beneficial, Hydraulink has found that the most successful franchisees display the following traits. They are: • Self-motivated and driven to provide outstanding customer service • Enjoy fixing things with a can do attitude and can multi task • People with strong work ethics, and a willingness to follow a proven system by learning new skills • Outgoing people who enjoy sales, working with a team, and have great people skills. To be your own boss, and join our team, contact Hydraulink today. We have franchise opportunities for successful candidates all round Australia. For more information visit: www.hydraulink.com.au or www.joinhydraulink.com

is predominantly based on grappling and submission holds. Our curriculum focuses on the skill of taking an opponent to the ground, controlling one’s opponent, gaining a dominant position and using a number of techniques to either force or defend a submission. With classes ranging from expert to beginner and suitable for both adults and children starting as young as 2 years old, our academies are warm & friendly environments. We have a strong focus on creating a fun culture where our members become part of the family. For more information contact: Simone Todd on 0481 781 196 info@infinitymartialarts.com.au www.infinitymartialarts.com.au

INXPRESS InXpress is one of the world’s largest logistics franchisors. Our innovative proprietary shipping platform allows small to medium businesses to easily book and track their domestic and international shipments online, whist receiving local support from their freight consultant (franchisee). Our global buying power means that our franchisees can offer their customers great rates from a choice of world-class carriers such as DHL, TNT, Startrack and UPS. With 400+ franchises globally, operating in 14 countries, InXpress continues to grow its Australian footprint.

JIM’S POOL CARE MOBILE POOL SHOPS Join our team and Australia’s largest franchise system to build a business that suits your goals and lifestyle. Owning a Jim’s mobile pool shop means you can earn money from multiple streams. You charge for your time and charge for the lucrative pool items such as chemicals, pool equipment and pool accessories. This means your income is not limited by how many hours you can work and gives you

A global leader with a proven franchise business model developed over 20 years, InXpress Australia is looking for motivated individuals, with a passion for business and sales, to join our thriving franchise network of freight consultants, with low investment and minimal risk. You’ll benefit from comprehensive training and ongoing coaching, an automated user-friendly system and established carrier partnerships, all fully supported by our experienced operations, coaching and service support teams. Phone: 1300 097 857 Email: sales.au@inxpress.com Website: www.inxpress.com.au

scope to grow the business to a level that suits you. Another great bonus is our FLAT franchise fee. Yes, our fee is a flat franchise fee system so you can work hard and earn as much as you like and pay the same at fee with all training and ongoing support included. If you are ready for a change then you need to put us on your list. We have selected opportunities around Australia so give us a call and come for a ride along. For more information ph: 131546 or visit www.jimspoolcare.com.au

JUST CUTS™

income stream in each salon.

Just Cuts has over 30 years’ experience across Australia and New Zealand. Now the largest hairdresser in the Southern Hemisphere.

A recent study conducted by the Franchise Relationships Institute, franchisee satisfaction with the Just Cuts™ System was rated higher than any other franchise group in the benchmark.

Embracing business management and training Technology allows owners to remain on the pulse of the business remotely, and hence over 55% of Just Cuts owners are multi salon operators. The dedicated Academy Team provide Operations and Marketing support and the Justice Product range is providing our owners with secondary

Kumon Education In 1954, Toru Kumon, a high school maths teacher in Japan, found that his year two son had done poorly in a mathematics test. Slow, imprecise calculation skill was the reason.

Style your work and life your way with Just Cuts. Contact: Zenardia Anderberg 0488 600 036 or 1800 334 498 Email: bdm@justcuts.com Website: justcuts.com/franchising LinkedIn: Just Cuts™ Franchising

The most advanced students are extended and the least advanced supported. Each student makes progress at their own pace, not bound by age and school grade. Kumon franchisees have the opportunity to build an exciting and worthwhile business that contributes to their local communities. Kumon is searching for potential franchisees with a strong desire to work with children and high regard for education. Proficiency in both mathematics and English, and an undergraduate degree is required. Business acumen, including strong communication and customer service skills will also help to run a successful business.

This concerned Toru Kumon as a parent, and as a mathematics teacher. He had taught many high school students who struggled with mathematics for the same reason. So, he began to hand write worksheets so his son could practice calculations by himself for half an hour every day. Day after day, he carefully matched the content to his son’s improving ability. Soon, his son progressed beyond school grade level. By the end of primary six he could solve calculus equations. Encouraged by his son’s progress, in 1958, Toru Kumon released his worksheet-based, home-study method.

Become part of our global movement and provide the Kumon Mathematics and English programmes to children within your local community.

And today, more than 3.72 million students, in over 57 countries, study Kumon worksheets every day. There are more than 42,000 students studying with Kumon in Australia, each progressing according to ability.

For more information please contact Yukie Ako at: info-au@kumon.com.au https://www.kumoninstructors.com.au/Franchise

Laser Clinics Australia

This expertise shapes all that we do in our clinics, with nothing going to our clients that hasn’t been quality controlled first and also influences the highest standard of training for our Franchisee’s, Therapists, Doctors and registered Nurses.

Laser Clinics is the largest retail cosmetic clinic company globally, now with over 165 clinics across Australia, New Zealand, and the United Kingdom. Our successful 50/50 partnership has also won several franchising awards for this growth and innovation. With this unmatched scale comes unmatched experience. No two of our clients are the same. Therefore, the entire Laser Clinics business is built around understanding our clients not just as a group of people, but as unique individuals. This understanding finds its way into all that we do, from staff training, new products, customer service and more. Laser Clinics has a Medical Advisory Board made up of leading Dermatologists and a Medical Director who are at the forefront of innovation, new technology, as well as safety and ethical standards.

We also have a Nurse Council, to ensure that all Nursing Standards, codes and guidelines are adhered to. Across all products categories we only use the highest quality supplier’s and the most advanced machines, with a dedicated team looking at new technology and product development to deliver the best results for our clients. All our clinics use medical grade Candela lasers and were currently introducing CoolSculpting across the network, the worldwide leader in fat reduction. www.laserclinics.com.au/franchise-opportunities

Business Franchise Australia and New Zealand 71

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MAGNETITE WINDOWS Do you have a trade license or are you hands-on? Do you want to become your own boss? Your WINDOW of opportunity is now. As noise and energy efficiency are prominent issues plaguing home owners, now is the perfect time to become part of an expert team who solve these issues every day. Magnetite specialises in double glazing existing windows, as the core offering in a product range that includes seals, tint and other complementary window treatments. Our

NeNe Chicken Australia NeNe Chicken is a popular authentic Korean Fried Chicken brand that originated in South Korea and now has 23 stores across Australia. The brand is all about creating and experiencing excitement through its’ crispy and fresh Korean fried chicken. NeNe means Yes! Yes! in Korean, represents your reaction to the crunchy on the outside, juicy on the inside fried chicken. What makes NeNe Chicken stand out is the way the chicken is prepared through

pack and send PACK & SEND is equipped with the technology, systems and resources to handle the movement of parcels, freight and packages for clients located anywhere worldwide. We service the Freight, Logistics and eCommerce Fulfilment Markets.

PAPPARICH The PappaRich story began with a simple idea: to create a modern version of the traditional coffee shops in Malaysia. We strive to provide our customers a taste of Malaysian culture and cuisine, whether through a plate of Nasi Lemak or a crunchy, buttery Roti Canai, all with a cup of Teh Tarik.

solutions provide all the benefits of double glazing without the hassle of replacement windows. At Magnetite, we aim to exceed our customer’s expectation of comfort. We believe this starts with the first contact and continues through an assessment, installation and after sales service. Join the team that has: • 18+ years technical and practical experience • #1 place in a niche market, with a unique product range • Comprehensive, hands-on training, with ongoing business and technical support • Average franchisee tenure now over 15 years. To learn more, visit www.magnetite.com.au

its marination process, its unique batter mix and its authentic Korean flavours that come from NeNe Chicken Korea. NeNe Chicken is known for its wide range of unique Korean fried chicken flavours such as Freaking Hot, Snowing Cheese, Bulgogi and Snowing Chilli flavour, just to name a few. As NeNe Chicken continues to expand Australia, new potential sites are constantly becoming available. So what are you waiting for? Join our NeNe Chicken Family today! For more information visit: www.nenechicken.com.au

With our ‘No Limits’ business model we can send & receive anything, anywhere. We save customers Time, Trouble & Money. Phone: 0447 711 353 Email: luke.martin@packsend.com.au Website: www.packsend.com.au

Satay to the unforgettable Char Koay Teow, our food reflects the balance and harmony of the different cultures in Malaysia that have combined to give us the distinctive, unique taste of Malaysian cuisine. With over 30 stores in Australia with the intention to grow further, PappaRich aims to deliver quality Malaysian food to all our customers, and to be a brand that is genuinely Malaysian.

Our delicately crafted dishes never fail to deliver bursts of flavour and colour because we use only an authentic mix of herbs, spices and fresh produce, cooked according to traditional recipes. From the fiery sambal of the Nasi Lemak to the silky smooth Curry Laksa, from the savoury

For franchise enquiries contact Mitesh Krishna at: 03 9645 4667 business@papparich.net.au https://www.papparich.net.au

RAMS

• Designate territory

RAMS is a recognised, iconic brand – we’ve helped hundreds of thousands of Australians buy their own home.

• Owned by Westpac, Australia’s oldest company

RAMS is unique.

• Build your own successful and motivated team

Residential mortgages is all we do, which makes us experts at helping customers into their new home.

• Support your local community

• Build yourself a business for yourself but not by yourself

• Ongoing training and development

• Enjoy the comraderie of a large RAMS family For franchise enquiries please email

• Strong upfront and trail commission

franchising@rams.com.au or

• Powerful online and TV presence

call 1800 616 082.

72 Business Franchise Australia and New Zealand

ROLL’D Roll’d offers Vietnamese street food, with a modern Australian twist. With over 90 locations and plans for an international location this year, we aim to enrich lives by bringing memorable family food to the world. Food is everything in our family. It’s what we laugh over, cry over, fight over and have done since we were kids. Everything worth sharing has always been done over the dinner table, and through Roll’d it’s now our mission to share the things that matter through great food and even better memories. We’re not shy in saying we have big dreams. We have led the way in bringing Vietnamese food to the masses, making it a popular dining option in Australia, with flavours that are as vibrant as the bustling streets of Saigon.

Ryco 24•7 If you are looking for a business opportunity that offers incredible job satisfaction and the potential for high rewards, a RYCO 24•7 Franchise business is the right fit for you. RYCO 24•7 franchisees can start with one van, with the ability to expand to offer multiple service vans.

Snap-On Tools Snap-on Tools Australia & New Zealand leads the way in innovation to providing technicians, engineers and other professional tool users the gold standard in tools, tool storage, equipment, diagnostics, repairs information and management systems. Snap-on Tools continues to grow and perform with a network of over 180 franchisees across Australia and New Zealand.

Subway Systems Australia Pty Ltd Subway® offers a fresh alternative to traditional fast food.

Why us Roll’d is one of few genuine family businesses and our proven system, know-how, goodwill and reputation will allow you to create your own success, whilst upholding the brand. Franchising allows you to be in business for yourself, not by yourself. Last year we served over over 6 million hungry customers! Our established network means that you will always have the support of our team and our strengths make us a truly unique franchise. We have the buying power to create a more efficient supply chain. Our network also creates positive competitive environments that encourage our leaders to excel and succeed. For franchising enquiries email franchise@rolld.com.au or call 03 8564 8186 www.rolld.com.au

As a RYCO 24•7 Franchise Operator, you can also grow your business into a full RYCO Service Centre which offers over-thecounter service as an added level of support for your fleet of vans. For more information contact: 1300 111 247 sales@RYCO247.com Website: www.RYCO247.com

We are a complete retail mobile showroom that brings high quality tools and equipment to customers at their place of work. Our highly targeted marketing techniques promotes our Snap-on Tools brand so it reaches your customers. Each month, we develop specials to give customers a reason to buy immediately. With extensive training and ongoing support, Join the world’s largest tool franchise and drive your own success www.snapontools.com.au

With more than 1,350 locations across the country, Subway® is Australia’s largest restaurant chain*, serves nutritious and delicious subs, salads and wraps along with its iconic cookie range.

Guests can choose from 37 million combinations of premium-quality meats, cheeses, fresh vegetables, and cookies & bread baked daily.

For franchise inquiries, please contact Michelle Milne at 1800 630 355 or australia_development@subway.com.

Thermawood

Become part of the success story with:

Thermawood Retro-Fit Double Glazing System is designed to retro-fit double glazing into existing wooden windows. Proven systems and processes with the Thermawood Patented drainage system.

• Full Training and ongoing support • Strong industry Growth • Full Advertising & Marketing • Patented product new to the Australian Building industry. We are looking for passionate self-motivated people to join the Thermawood team.

*based on number of restaurants.

Retro-Fitting fitting double glazing into existing wooden windows allows the home owner to retain the character of their windows, be more energy efficient, reduce energy costs and reduce noise.

Please contact Thermawood Retro-Fit Double Glazing for more information.

Along with installing double glazing Thermawood installers also fit draft/sound seals to all types of windows including double hung windows, casement windows and doors.

Info@thermawood.com.au www.thermawood.com.au 0455 555 330

Business Franchise Australia and New Zealand 73

GLOBAL

EXPANSION

G L O B A L E X PA N S I O N

Our GLOBAL CONNECTIONS are trusted operators in their markets and will enable a smooth entry into NEW TERRITORIES.

We can help to put your franchise

system in an operational position to attract successful franchisees.

We are members of the IFA and other respected organisations. The transition process can be

daunting, but we know the trusted

business and legal players who can take you through the first minefield. Constant changes within the codes of conduct can create a massive challenge to franchise systems

wanting to move outside of their established markets.

With direct experience of the North American, UK and Australian/ New Zealand Franchise markets we have been in the business

of selling franchise systems direct to franchisees for over 35 years.

74 Business Franchise Australia and New Zealand

For an initial discussion, please contact

globalpublishers@icloud.com

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