VETERANS IN FRANCHISING OCTOBER 2020

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Veterans in Franchising october 2020

www.franchisingusamagazine.com

FASTSIGNS OFFERS ARMY VETERAN A FAST WAY TO SUCCESS

Self-serve Wellness Growing Strong Leadership Amid the Pandemic

What Every Franchisor Should be Doing to Support Franchisees Franchising USA

Leadership.

Teamwork.

Executing SOPs. Connecting veterans with education, resources and opportunities at vetfran.org

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V e t e r a n s i n F r a n c h i s i n g S u ppl e m e n t october 2020 Our Veterans in Franchising special supplement has become a regular feature of Franchising USA. To share your story in the next issue, please contact Vikki Bradbury, Publisher Phone: 778 426 2446 Email: vikki@cgbpublishing.com

Contents On the Cover

Veterans Profile

50 Cover Story: FASTSIGNS Offers Army

Veteran a Fast Way to Success

56 Kori McClurg on Ori’Zaba’s Discount Franchise Deal for Fellow Veterans

52 Leadership Amid the Pandemic:

What Every Franchisor Should be Doing to Support Franchisees

Expert Advice

54 Self-Serve Wellness Growing Strong

Veterans News

52 Leadership Amid the Pandemic:

What Every Franchisor Should be Doing to Support Franchisees Scott Walker, CEO and President, Screenmobile

48 The UPS Store,

VetFran

49 PuroClean, No Sculls Coffee Franchising USA

V e t er ans in Fr anchising

veteran news

THE UPS STORE UNVEILS NEW STORE DESIGN AND VETERANS INCENTIVE

The UPS Store shipping, postal, print and business services chain, has unveiled a contemporary design of its retail stores, now available for its large network of franchise owners.

The first set of fully redesigned stores, which include the first major change to the stores’ layout in two decades, have opened in several markets around the country.

“We’re elevating the retail experience to cater to today’s small business owner and consumer, while helping drive growth and profitability for our network of franchise owners,” said Tim Davis, president of The UPS Store, Inc. The transformed look and layout creates a more seamless in-store customer experience while reflecting the new demands of a world driven by tech and e-commerce. The new stores have a more open layout to highlight the breadth of services, are brighter in both color and lighting, and feature more digital elements.

In addition to The UPS Store’s current network of franchisees, the new design will be standard for new franchise owners, and the retailer offers a veteran incentive program for new franchisee candidates looking to enter the network.

To thank and honor veterans for their service, the veteran incentive program provides $10,000 off the initial franchise fee. Veteran franchisees who take part in these programs will develop their location under the new store design.

Deemed essential during the pandemic, most The UPS Store centers have remained open to provide a wide array of services including shipping, mail and package receiving, printing, scanning, faxing and notary. General consumers and small business owners alike rely on easy and safe access to these services now more than

ever, and the store redesign improves the way these needs are met.

For information on franchise opportunities for opening a The UPS Store location, visit www.theupsstorefranchise.com

VETFRAN LAUNCHES INTERVIEW SERIES The VetFran Interview Series is VetFran’s newest way to help educate veterans on the franchise business industry.

Join VetFran Coordinator Matt Wiggins as he talks with some of the franchise industry’s biggest CEOs, executives and experts to help bring you insider information on how to be best prepared for your franchise search. With a focus on helping you find the best franchises for veterans, you won’t want to miss a single interview.

View VetFran’s interview series here: www.vetfran.org/vetfran-interview-series

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PUROCLEAN NAMED A “TOP GROWTH FRANCHISE”

BY ENTREPRENEUR MAGAZINE today,” said Mark W. Davis, Chairman and CEO of PuroClean.

One of the fastest-growing restoration franchises in the country, PuroClean today announced that it has been named a top franchise by Entrepreneur Magazine’s first-ever Top Growth Franchises list.

Recognizing the top 150 companies with the greatest positive franchise unit growth in North America over a three-year period, PuroClean was ranked on the debut list at number 130.

“When Frank Torre and I first joined the PuroClean family in 2015, we knew the company held untapped potential for the exponential growth we are experiencing

“It is an honor to be recognized among franchises across the country, as we continue to deliver industry-leading support, cutting-edge training, and innovative continuing education.”

To determine the 2020 Top Growth Franchises ranking, Entrepreneur reviewed each company’s U.S. and Canadian franchise numbers over a three-year period (from July 2016 to July 2019, removing COVID-19 impacts). Each franchise was ranked based on a formula that considers their total positive U.S. and Canadian franchise growth over the three years as well as factors that negatively affect growth, such as terminations, nonrenewals, and other closures.

With 31 new franchise agreements signed since May and 21 new franchise location openings across the country, PuroClean has proved to be as a recession-proof company in 2020.

Since the beginning of 2020, Entrepreneur Magazine has awarded PuroClean recognition in its annual franchise 500, fastest-growing franchises, top franchises under $100K, top global franchises and top franchises for veterans.

PuroClean offers the PuroVet program, providing veterans of the U.S. Armed Forces with a discounted franchise fee and dedicated year-round support.

To view the full list of Entrepreneur Magazine’s 2020 Top Growth Franchises, visit www.Entrepreneur.com www.PuroCleanFranchise.com

NO SCULLS COFFEE OFFERS SUPPORT TO MILITARY AND FIRST RESPONDER HEROES That morning cup of coffee never felt so good thanks to No Sculls Coffee.

The MA-based coffee company, which launched earlier this year, is supporting members of the military and first responders by sending them a free bag of their delicious coffee for every 10 bags of coffee ordered by customers.

No Sculls Coffee offers premium coffee from around the world including blends from Ethiopia, Guatemala, Mexico, Nicaragua, Peru and Tanzania, to name just a few.

“We’re humbled with those that serve our country in the military and the work that is done by our country’s first responders.

If we can help these great people ease into their morning with a great cup of coffee, we’re honored to do it,” said Mike Radzicki, one of the founders of No Sculls Coffee.

To select who gets coffee, the company is asking for nominations. Those that are

selected are sent a free bag of No Sculls Coffee and added to the company’s Wall of Honor. To date, most of the shipments have been within the US, but Radzicki notes the company is set up to send coffee to hero’s around the globe.

Located in Central Massachusetts, No Sculls Coffee Company was inspired by the sacrifices being made by the people who serve in the military or are first responders.

The company explains the No Sculls ethos: “No Sculls Coffee will get you ready to “Embrace the Suck” – that is, to consciously accept or even embrace something that is hard, unpleasant, even painful, but unavoidable. For some of us this may be simply going to work! For our service members and first responders, however, the “suck” can involve great personal sacrifice, require enormous courage and mental toughness, and even result in life altering consequences. As

a proud supporter of our military and first responders, we made it our mission to donate one bag of coffee to a service member or first responder for every ten bags we sell.”

View the No Sculls Wall of Honor: www.noscullscoffee.com/pages/about-us Nominate a member of the military or first responder: https://bit.ly/3n5xpZK

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cover story: FASTSIGNS

FASTSIGNS OFFERS ARMY VETERAN A FAST WAY TO SUCCESS Leading Sign, Graphics and Visual Communications Franchise FASTSIGNS Offers Retired Army Veteran Darrin Lawrence a FAST Way To Success

As veterans return to civilian life, many turn to entrepreneurship as a career.

Army veteran Darrin Lawrence sought to tap into the experiences and skill sets he acquired while serving in the military and apply them to creating a prosperous business venture.

Through his research, he learned more about the franchise business model and eventually found FASTSIGNS International, Inc. While he didn’t have experience in signage, he loved that the FASTSIGNS franchise opportunity has a proven track record of helping veterans go into business for themselves, but not by themselves, to create a fulfilling life and career. Today, Lawrence owns and operates a FASTSIGNS center in Richardson, Texas, alongside his wife, Mary.

Building a Career Foundation In 1987, Lawrence joined the Army as a tanker. He later transitioned to the Army National Guard and then spent the remainder of his service in Army Reserve. Since the Army Reserve only required his service on weekends, Lawrence returned to work full-time as a general contractor. After 22 years in the Army, Lawrence retired from the military in 2009 and continued his work as a general contractor. Eventually, with 35 years of experience in general contracting under his belt, he decided to forge a new career path as an entrepreneur.

Throughout his service in the military, Lawrence was equipped

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with invaluable skills that could be applied to a business endeavor of his own.

Considering what he enjoyed the most in both career paths he had taken, Lawrence was in search of a franchise that was within his price point and provided a service he could connect to. While past experience in the sign and visual communications industry isn’t a requirement to open a FASTSIGNS center, Lawrence saw the franchise as a natural opportunity that tied back to his experience as a general contractor. The Army instilled within him leadership experience, a mission-focused work ethic and the strong ability to follow detailed instructions, which all prepared him to be the perfect candidate not only for the franchise model, but also for FASTSIGNS.

Military-Friendly Track Record Lawrence signed a franchise agreement to purchase a FASTSIGNS center in April 2019. From the start, he recognized how veteran-friendly the brand is and instantly knew this company was the perfect fit for him. As part of the process, FASTSIGNS encourages every candidate to reach out to existing franchisees who are military veterans to learn more about what their experience with FASTSIGNS has been.

Currently, over 12 percent of FASTSIGNS’ franchisees are military veterans—and that number grows every year. The increasing number of veteran franchisees within the company’s network is a true testament not only to the brand’s recruitment efforts and commitment to the veteran community, but also the unlimited potential for success that partnering with an established industry leader can bring.

The franchise opportunity stood out to Lawrence more once he realized that Catherine Monson, CEO of FASTSIGNS International, Inc., and the rest of the team were incredible leaders that constantly work to keep franchisee success and satisfaction as top priorities. The FASTSIGNS team provides a business model that sets franchisees up to succeed and, after his time spent in the Army, Lawrence appreciated that he would have a new career that shares all the tools needed for success. In addition to the

inspiring leadership and resources offered

by FASTSIGNS, Lawrence was drawn to the brand’s impressive financial incentive for military veterans. FASTSIGNS participates in the International Franchise Association’s (IFA) VetFran program that provides military veterans with special incentives and assistance to open a franchise. Veterans can take advantage of specific incentives, including a franchise fee of $24,875—a saving of 50 percent.

FASTSIGNS is the only franchise in its industry to offer a 50 percent discount to any veteran, without stipulations.

Unparalleled Support Lawrence was also blown away by the amount of support FASTSIGNS’ franchisees receive. He was confident that as he grew his business, FASTSIGNS would always be by his side.

FASTSIGNS is known in the industry for equipping its franchisees with training and tools vital to securing the ongoing success of each location. FASTSIGNS has more than 120 support staff, boasting a support ratio of 1:6 worldwide, the largest of any sign franchise. FASTSIGNS’ training and support resources include its online FASTSIGNS University, sales training, a mentor program, a new center business

consultant, sales leadership academy, and more. FASTSIGNS also partners with 1HUDDLE, a workforce-training platform that converts unique training content into science-backed, quick-burst training games that are proven to accelerate workforce productivity. The ongoing support has helped lay a foundation for success as franchisees, including Lawrence, work to open their locations.

Amid the pandemic, the FASTSIGNS leadership team fought for the centers across the United States to be deemed as an essential business and succeeded in doing so. Their support allowed Lawrence to open his doors seamlessly in July 2020 despite businesses across the country temporarily shutting their doors.

FASTSIGNS’ support and leadership helped lay the foundation for him to transition smoothly into his new role as owner and operator.

The skills learned from his previous careers coupled with FASTSIGNS’ unlimited resources became the perfect match to build a successful sign and graphics franchise center.

For information about the FASTSIGNS franchise opportunity and specific incentives for veterans, visit www.fastsigns.com.

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expert advice: Scott Walker | CEO and President | Screenmobile

“Even in situations that are tough like the pandemic, it’s your responsibility to find the glimmer of hope in a dark time.”

Leadership Amid the Pandemic:

What Every Franchisor Should be Doing to Support Franchisees

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Nothing could have prepared any franchise for a crisis like the current pandemic. We have never seen an event like this in our lifetime, so this experience has been truly new for everyone.

As the franchisor, even though this is unchartered territory, we’ve had to learn and adapt as we go and lead by example while guiding the franchisees through this challenge.

Although there are no exact formulas for how to navigate through this, there are actions that all franchisors should be doing to help set their franchisees up for success.

Communicate early and often Time is of the essence during a crisis, whether it is an economic crisis that franchisees will have to power through or a health-turned-economic crisis like the current landscape. From a franchisor perspective, we made sure to communicate with franchisees early and often, for example through system-wide Zoom calls.

We made sure our franchisees thoughts and concerns were heard. We had the chat function on during our Zooms in case franchisees had questions – but still kept the mute function on to avoid talking over each other and deviating too far from the topic. In times of crisis like this, it’s easy to get sucked into a rabbit hole and have a conversation get away without accomplishing what is needed. This is why we had a presentation prepared so that we had enough time to discuss important items as well.

It is also crucial to let the franchise system know you are there to support them. After all, franchisees join a franchise to get the support in both good and difficult times.

This should be sincere, and you should

make sure to follow through helping out franchisees that ask for it.

During the pandemic, we reiterated to our franchisees that their health and safety is our number one priority and the financial aspect of the business would not change this fact.

Be encouraging, but don’t sugar-coat As a leader, it’s your job to be the voice to elevate others to be the best they can be. Even in situations that are tough like the pandemic, it’s your responsibility to find the glimmer of hope in a dark time.

However, it’s also important to be realistic and not sugar-coat reality.

Franchisees should know that if they are struggling, other people are in the same boat. Even though it may be a challenging road ahead, the corporate team will be there along the way. Being honest allows the franchisee to feel comfortable to reach out if they need help.

Offer advice and a plan of action As the franchisor there is a reason franchisees joined the brand, so this is the time to share your business knowledge with the franchise system. Take the time on a Zoom call to go through options available for locations. For example, we made sure to let people know they did have options to file for the PPP loan and offered advice on how to do so.

If you’re offering advice, it’s important to let franchisees know their options so they can choose what’s right for them. Unless it’s a system-wide policy, one option may not fit all. It is better to guide the franchisees on how to enact the plan and customize it for themselves. This way, you are still providing support while letting them run the show.

Create a sense of urgency when necessary With the PPP loans, our team had a call to action at the end of our system-wide

Scott Walker

Zoom where they needed to look at their options and decide fast. If they were going to file for a loan, there was a time crunch to file and we wanted our franchisees to know of this tight deadline.

Additionally, during the pandemic many of the brands that have survived have done so by adapting and adapting quickly. Our team also urged our franchisees to get creative on how they could still be able to help clients.

For example, we suggested offering virtual estimates at the beginning of the pandemic. By doing this, gave all the tools the franchisees needed to be set up for the best scenario possible.

Of course, 2020 has been an unpredictable year to say the least, but that’s not to say we can’t learn from this time and how we can better adapt to it.

As a franchise system, our franchisees are like a family to us, so it’s more important now than ever to continue our support along the way.

Scott Walker is the CEO and president of Screenmobile – a nationwide leader in screen doors, windows, porches and screen repair. Walker and his family founded Screenmobile in their garage in 1980 in Glendora, CA. After 40 years in business, Screenmobile has grown to more than 120 licenses across the U.S. www.screenmobile.com

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have your say: fit20

Self-serve Wellness Growing Strong an adjustment, FYZICAL when they need physical therapy, AFC Urgent Care for immediate medical attention and AnyLabTest Now as the name suggests.

These options offer an increasing array of participation opportunities including pay per service, memberships, subscriptions and discount programs. Many are putting together combinations of providers to create a very personal medical plan tailored to their needs and interests. Given the size of our aging population, these options will persist well into the next decade.

Wellness Breaking Down Barriers Raymond Kusch, fit20 shareholder & member, Board of Directors; Dr. Benjamin Litalien, fit20 USA Chief Development Officer

One of the most intriguing focuses of franchise ingenuity and development is in the health and wellness sector, with segments being dissected into smaller slices and appealing to more specific populations of potential customers.

The traditional “gym” concept has been around for decades with few innovations and, except for the current COVID-19 impact, continues to meet the needs for many. Yet, consumers are increasingly seeking more personalized ways to take care of themselves. They want to take control of their health by choosing the when, where and how; not waiting for a

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prescription, or life event, to force them into action.

This is spawning new and exciting opportunities in franchising.

Gray Boom Fueling Demand The statistics surrounding the U.S. aging population clearly indicate more active seniors that are living longer. Life expectancy is increasing and statistics clearly reveal the need for better options for seniors when it comes to fitness and health. By the year 2030, it is estimated that six out of every 10 Baby Boomers will be managing some type of chronic condition, like diabetes, arthritis or osteoporosis. These trends are driving the rapid expansion of two segments: boutique medical concepts and active-life wellness businesses.

Personal Service Medical The aging population is taking direct control of meeting their medical needs by going to The Joint when they need

The traditional fitness trajectory for the 45 and older crowd can be best described as decreasing physical activity, diminishing energy levels and increasing injuries or ailments from past injuries. This population is increasingly seeking fitness activities that better match their abilities in environments that are more conducive to their physical and mental wellbeing.

Walter Vendel, an entrepreneur in the Netherlands, understood this ten years ago when he and a physical therapist decided to create a concept that provided an effective, no-nonsense approach to strength training based on strong science.

They launched fit20 “fit in 20 minutes”, with a deliberate and intense focus on improving the quality of members’ lives.

The concept works for any age but has been most attractive to the aging population, providing them with a personal trainer to guide them through the slow motion, high-intensity workout.

This boutique concept spread rapidly in Holland and is expanding internationally with master franchises in nine countries, including the U.S.

needed to bring these concepts to market and many investment analysts recommend shifting portfolios toward the aging economy. This may be the best time to invest in yourself by bringing a health and wellness franchise to your local market. ### Dr. Litalien is the founder and principal of Franchise Well, a specialized consulting practice supporting franchise companies, prospective franchisees and nonprofit organizations interested in the franchise sector. He also serves as the Chief Development Officer for fit20 USA. Ben teaches the Franchise Management Certification Program at Georgetown University in Washington, D.C. For more information visit www.franchisewell.com

Raymond Kusch fit20 USA Certified Trainer, Tony Plath; Raymond Kusch

Serving Underserved Populations According to the CDC, in the U.S. there are over 60 million people living with a disability, that is one out of every four Americans. The continuum of disability is vast, from hearing/vision loss to amputees, yet opportunities in franchising are minimal.

The fit20 concept in the U.S. is seeing an attraction by this segment given that the training is personal and can accommodate most physical needs and specialty requirements. The fact that fit20 can

effectively support the aging population, wounded warriors, and persons with a wide variety of disabilities is heartwarming and gratifying.

Entrepreneurs and Investors Needed Franchising is a powerful economic model and now is a great time for expanding new and exciting health and wellness concepts to meet demands. Inspired entrepreneurs are needed to develop and expand new segments of medical and wellness solutions that tailor to specific needs. Investors are

Raymond Kusch is a servicedisabled veteran that attended the Franchise Management Certificate program at Georgetown University, sponsored by the USO, and recently became an investor in the fit20 U.S. master franchise. He is completing graduate work at the University of Notre Dame, sits on fit20 USA’s Board of Directors, and as serves as their Growth Strategy Advisor to emphasize fit20’s benefits to veteran and disabled communities.

For more information visit www.fit20usa.com Franchising USA

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profile: Kori McClurg | Ori’Zaba

Kori McClurg on Ori’Zaba’s Discount Franchise Deal for Fellow Veterans Kori McClurg, CEO of Ori’Zaba’s parent company Astute Brands, knows firsthand why veterans make great franchise owners.

A veteran of the US Air Force herself, McClurg served as a flight test engineer before departing the service at the rank of captain.

That’s why popular Mexican restaurant chain Ori’Zaba’s is proud to be able to now offer qualified veterans $10,000 off the initial franchise fee.

Veterans transitioning to the civilian world carry forward many of the traits crucial in their military careers, like integrity, respect, dependability and teamwork, that are also crucial to good leadership. These are exactly the characteristics Ori’Zaba’s is looking for in franchise owners to uphold the brand’s mission and make the entire franchise stronger.

Recognizing that Ori’Zaba’s and veterans are a perfect match, Ori’Zaba’s hopes its discounted franchise fee will encourage veterans to invest in the company.

“With their background and skills that easily translate to the franchising world, veterans are uniquely qualified to own and operate their own business,” said McClurg.

“By offering a discounted franchise fee, we’re hoping to attract the kind of owners who reflect Ori’Zaba’s mission and values to further our growth.”

Understanding veterans’ dependence on operational systems and processes, Ori’Zaba’s offers comprehensive training to guide veterans and help them reach their franchise goals, including:

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• Shoulder-to-shoulder and online training supporting all aspects of the business • Ori’Zaba’s University, a role-based online training system • In-depth training resulting in fullyversed and customer-ready staff • Optimized systems for mastering the made-from-scratch model with precision To learn more about franchising opportunities with the company, including the newly discounted fees for veterans, call 952.388.4136 email adam@zabas.com visit www.zabas.com/franchising

Assisted Living Locators Assisted Living Locators provides the vital function to seniors and their families of identifying their ideal alternative living solutions and other related services – all at no cost to them.

Our proprietary evaluation system results in free residential referrals that enable our clients to make the best possible decisions for their loved ones. Our elder care advisors are trained to find solutions that meet our clients’ needs and to personally accompany them on guided tours of facilities that match their individual preferences.

Ours is a truly turn-key program that puts our owners on the path to success through a proven executive business model with high profit margins, low overhead, minimum employees,

Business Finance Depot

repeat referrals, and residual income. Even more importantly, many of the industry’s most desired areas of the country remain available for new development.

If you’re aware of the unsurpassed value of the assisted living market, if you’ve always dreamed about the freedom and independence that business ownership could bring you, and if you’ve been waiting for the perfect, local, affordable opportunity to carve out your piece of the industry, Assisted Living Locators may be just the match you’ve been seeking.

For more information please contact Mary Ann Russo or Tom Ingle at: Phone: 800-267-7816 Email: franchise@assistedlivinglocators.com Website: www.assistedlivinglocators.com

Business Finance Depot specializes in packaging equipment leases and SBA Express Working Capital loans for start-up and existing businesses.

Our company also works with SBA 7(a) lenders, alternate financing sources, crowd funding financing sources and companies that specialize in using retirement funds to capitalize a new business. Please visit our website for more information.

Our main clients are franchisors seeking financing for their new franchisees and manufacturers seeking financing for their equipment purchases.

Website: www.businessfinancedepot.com Email: paul@businessfinancedepot.com Phone: (800) 788-3884 Contact: Paul Bosley

caring transitions

with the hassles or laws that involve elderly medical care, though you might want to invest in knowing the companies that do supply such services in your area. Many times our services are needed in order to fulfill the lifestyle changes recommended by healthcare professionals, so putting your leads into contact with upstanding medical professionals can create a favorable impression that causes them to return to you for help with non-medical side of their changing circumstances.

Caring Transitions is a solution-oriented company, and we accomplish this by bringing three services under one roof that are normally all accomplished by separate companies. The three services we combine to provide unique solutions for our customers are: • Senior Relocation • Estate Sales • Downsizing & Decluttering One final thing – we are NOT a medical service company. As a franchisee, you will not be dealing

Clayton Kendall Clayton Kendall provides comprehensive branded merchandise programs for franchise communities nationwide, resulting in greater brand exposure, cost-savings, streamlined operations and brand compliance.

Phone: 1-800-647-0766 Email: CaringTransitionsFranchising@gmail.com Website: https://caringtransitionsfranchise.com

We provide marketing collateral, signage, POP displays, printed materials, promotional products and apparel. Our services include graphic design, merchandising, sourcing, warehousing and fulfillment, kitting and proprietary technology with advanced management reports. All programs are scalable and can be customized to the unique needs of your community. Customer service is our forte.

With a customized online store as the organizing principle, our websites give users the ability to purchase their advertising and marketing tools in one easy to use program.

Contact: Dan Broudy CFE, Chief Executive Officer Phone:412-798-7120 Email: dan@claytonkendall.com Website: www.claytonkendall.com

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Excellent for branding and recognition.

A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Franchising USA website.

Each detailed, full colour A-Z listing comes with a 150 word write up and your logo.

Choose a 12 or 6 month package or simply add the A-Z directory onto your Focus, Profile or Ad! To learn about the A-Z directory or any other products please contact Vikki Bradbury: advertising@cgbpublishing.com or 778-426-2446

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fr anchise & serv ices di r ecto ry

Fastsigns® Now more than ever, businesses look to FASTSIGNS® for innovative ways to connect with customers in a highly competitive marketplace. Our high standards for quality and customer service have made FASTSIGNS the most recognized brand in the industry, driving significantly more traffic to the web than any other sign company.

We also lead in these important areas: • #1 Ranked Sign Franchise in Entrepreneur Magazine Franchise 500 three years in a row • Franchise Business Review FBR50 Franchisee Satisfaction Award 2006-2015 • Franchise Research Institute World Class Franchise 2011-2015

FirstLight Home Care FirstLight Home Care offers comprehensive, inhome, non-medical and personal care services to seniors, new mothers, disabled adults and others needing assistance.

FirstLight’s team brings more than 170 years of collaborative experience in health care, franchising and senior services, creating FirstLight’s Culture of Care foundation.

The last 10 years, we’ve received numerous awards, most recently including ranking among Entrepreneur Top 500 Franchises, Forbes’ Best Franchises to Buy,

FranFund, Inc. An IFA supplier forum member and recognized as the #1 franchise funding supplier by Entrepreneur, FranFund, designs smart all-in-one funding plans that grow with franchise businesses.

No matter where you are in your journey of business ownership – whether you are considering leaving your current job to start a new venture or if you are looking to expand your existing operation – we are here to help. Through a personal and painless process, FranFund helps solidify your dreams of franchise ownership while positioning you for long-term success.

We offer ongoing support and make sure you know all of your options for funding single units through multi-unit expansions

Franchise Payments Network Franchise Payments Network (a.k.a. FPN) is the only merchant services company focused exclusively on franchising. Since 2006, we have served over 190 franchise brands and we’ve grown a reputation as a premier vendor in the franchise industry.

Our goal is to help both franchisors and franchisees save money on every transaction. We offer competitive payment processing rates and excellent customer service. More importantly, we assist franchise organizations with payment security and compliance

Fresh Coat The average Fresh Coat on average earns 41.22% gross profit and $507,883.18 in revenue!* (*See Item 19 of our April 1, 2018 Franchise Disclosure Document for details. Based on data reported by franchisees that were open and operating full-time for at least 1 year for the period ending December 31, 2017 and that reported Gross Revenues and income statements. A new franchise owner’s results may differ.

Our owners continually testify about the amazing amount of help they receive from our company. From coaching and onboarding, to marketing and operational support, we guide you every step of the way.

Marketing Support & Operation Support – At Fresh Coat, our franchisees are constantly surrounded by support from both

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• Franchise Research Institute #1 Rated Sign & Graphics Franchise 2014-2015 • CFA Franchisees’ Choice Designation 2004-2015 • FASTSIGNS is one of only a handful of franchises approved for $21 million in SBA financing for approved franchise candidates FASTSIGNS has over 400 markets approved for development in the US and Canada and is also seeking Master or Area Developer expansion in markets worldwide.

For more information: Phone: 1-214-346-5679 Email: mark.jameson@fastsigns.com Or visit our Website: www.fastsigns.com

& Franchise Business Review’s Top 200 Franchises for franchisee satisfaction. In the $80 billion home care, demand for our services already exceeds market supply in many areas. In 2015, the babyboomers turning age 65 in the U.S. reached 10,000 per day! By 2025, it will grow to nearly 72 million.

We’re looking for people who are passionate and strive to provide exceptional service. If you want to make a difference in people’s lives while building a powerful business, THIS is this franchise for you.

Phone: 866-985-4031 Email: jdavis@firstlighthomecare.com Website: Firstlightfranchise.com

including SBA loans, conventional lending, and retirement plan funding with a risk-free SafetyNet® option.

By utilizing our franchise-specific pre-qualification tool and cultivating an extensive network of lenders who are franchise and small business-friendly, clients pre-approved by FranFund have a loan approval rate of 99%.

We believe delivering an exceptional customer experience is just as important as providing high-quality products and services and are proud of our high level of customer satisfaction.

Contact: Tim Seiber, CFE Phone: 817-730-4500 Email: info@franfund.com Website: www.franfund.com

to minimize the risk of breaches that could place brand equity in jeopardy.

Our team of franchising experts can enhance the consumer experience through secure payment acceptance on any device. Whether it’s online, through a smartphone or tablet, or our many POS integrations, we tailor our services to each individual brand for efficient operations.

Contact: Tom Epstein Phone: (866) 420-4613 Email: tomepstein@franchisepayments.net Website: www.franchisepayments.net

our Marketing Department and our Operations Team. We have national and local marketing initiatives and resources to drive customers to your place of business, and experts to guide and coach you for as long as you own your Fresh Coat franchise.

Fresh Coat is committed to leading the painting industry by driving platinum level customer service delivered by a team of professionals and painting experts. To do this, our franchisees only hire the most skilled and experienced painters, allowing their franchise businesses to offer 6 unique services. Your painters provide positive experiences from the initial quote to final touch-ups.

Phone: (513) 605-4877 Email: freshcoatpaintersfranchise@gmail.com Website: www.freshcoatfranchise.com

Home Technology Handyman As you know by now, the Home Automation industry is growing at record rates. All around the world, people are beginning view Connected Home products as an essential component of their lifestyle. They’re looking to integrate technology into their homes to make their lives easier, safer and more convenient.

There’s no doubt that this industry will continue to grow. In effect, the need for connected home professionals to install and integrate this technology will grow right along with it.

If owning your own Smart Home Franchise through Home Technology Handyman has piqued your interest, there’s never been a better time to see what we’re all about!

What exactly does a Home Technology Handyman do?

International Franchise Professionals Group

We’re a home service provider, just like a plumber or electrician. Our technicians are the trusted resource for sales, service and installation of home technology products to customers of all income brackets.

From basic service calls to turn-key projects, Home Technology Handyman can handle it all. Our most popular services include: • Connected Home Devices & Systems • Home Networking • Audio/Video Systems • Home Theater • Surveillance Cameras • TV Mounting • Remote Control Systems • Basic Lighting Control • Security Systems We want you to Take Control of Your Future!

Contact Jack Beeckman at: Ph: 888-303-4191 Email: franchise@hometechnologyone.com Website: hometechnologyhandyman.com/franchise

IFPG to power their business. All of these individuals understand the value of being associated with IFPG.

The International Franchise Professionals Group (also known as IFPG) is a membership based organization that has over 700 members. Our members consist of Franchisors, Franchisor Brokers, Lenders, and other Franchise Professionals that help potential candidates in the process of buying a franchise.

The IFPG is a strictly membership based organization that does not participate in any referral fees from our franchisor members or our brokers, thereby allowing all of our members to work freely together.

Our long-term success is predicated on retaining our members and providing all the tools needed to help you sell more franchises, and close more deals.

Hundreds of nationally recognized franchise companies have chosen the IFPG and its members to represent their brand; hundreds of experienced franchise consultants and brokers have chosen the

If you’re a franchisor, franchisor broker, or another profession that serves the franchising industry call us today at (888) 977-IFPG to learn about membership opportunities.

Lifted

Lifted’s inventory exemplifies the brand’s serious commitment to quality products; but not without playful elements such as, the Lifted Candy Bar, where customers can choose from an array of CBD-infused sweets, treats and edibles. Lifted has an educational shopping experience where the sales team does not follow like a shadow, they lead as a guide. The aesthetics of the brand further lend themselves to the name with a sleek, modern FFE package and colors that are fresh and crisp. In every way, Lifted is truly an elevated experience.

Lifted, An Elevated Experience is a Hemp/CBD shopping experience. Stepping into the retail environment at Lifted, it only takes a few seconds to realize why the consumer’s needs are so readily met, as this is not the typical Hemp/CBD shopping experience.

The space is laid out in such a way that the flow lends itself to making the most of the square footage - which is modest, by some retail standards and yet, is comfortable and inviting; creating ease and efficiency for hemp/CBD consumers of every experience level. This design also reinforces Lifted’s respect for the consumer’s time, as well as their own.

Nathan’s Famous, Inc. NEW YORK IS ALWAYS A GOOD IDEA, which is why - after over 100 years as one of New York’s most famous restaurant brands - anyone can walk into a Nathan’s Famous Restaurant anywhere in the world and experience the best of the New York Casual Food scene.

Universally regarded as the “Flavor of New York”, Nathan’s Famous’ menu focuses on four food pillars: World-Famous Hot Dogs & Fries; Premium Subs, including Angus Ribeye New York Cheesesteaks by Pat LaFrieda; Best-in-class, cooked-to-order burger with our proprietary Best Burger Pledge™, and Hand-Breaded Chicken and Onion Rings.

Our restaurant system includes over 250 restaurants

Office Evolution Founded in 2003 and franchising since 2012, the Colorado-based company is the largest and fastest growing coworking franchisor in the United States.

Office Evolution currently has 70 locations open with a projected 80 open by year end. The brand has nearly 140 units sold in markets across the country and is poised for further growth as the demand for suburban workspace continues to rise. The brand’s model fills a niche for suburban-based workers looking for a professional environment to get their work done.

Contact: Gary Gale Norris Phone: 336-477-3693 Email: admin1@liftedclt.com Website: www.Liftedclt.com

worldwide, with adaptable, locally sourced menus and prototypes. Nathan’s Famous branded products are currently distributed globally, including packaged hot dogs, hamburgers, french fries, onion rings and more. Our world-famous hot dogs are served in a multitude of outlets, including movie theatres, bowling centers, cruise ships, and casinos. And with more than 28 billion views worldwide of our cult-favorite Hot Dog Eating contest last Fourth of July, Nathan’s Famous’ claim to the cuisine and culture of New York isn’t just authentic, it’s proprietary.

Contact: James Walker Phone: 516-338-8500 Email: jwalker@nathansfamous.com Website: www.nathansfamous.com

Office Evolution is helping thousands of business owners be dreamers, risk-takers, and doers by providing them with access to professional services that will help them drive their business forward.

Office Evolution continues to lead the workplace transformation that is projected to see nearly 30 percent of all office space become shared office space by 2030, according to a JLL report. Office Evolution is currently operating in more than 24 states across the nation.

For more information about Office Evolution, please visit www.OfficeEvolution.com and www.OfficeEvolutionFranchise.com

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pet wants Pet Wants creates fresh and all-natural pet food and delivers it to our customers on a monthly, subscription basis...that ensures the food is fresh for the pets and that you generate consistent and ongoing revenue streams.

As a franchise owner, you will need to share this love of pets and their well-being. But no experience is needed. No matter if you start in your home, a small office or store, we teach you everything you need to know about operating and growing a successful pet food business.

PropertyGuys.com INC. PropertyGuys.com has created a marketing system that is transparent and includes a community of real estate professionals who are empowered through technology – providing the customer with a true endto-end experience.

We have reconstructed how real estate is bought and sold. We’re NOT real estate agents or brokers, we’re something very different, something we believe is much better.

We provide sellers with all the tools required to successfully and confidently sell their property on

Re-Bath In an industry of independent home remodeling contractors, Re-Bath stands out as a unified, trusted national brand. Re-Bath is known for providing expert, affordable and effortless bathroom remodeling solutions that transform homeowners’ bathrooms in days, not weeks. We offer a spirit of innovation and an alternative to cover-up or overpriced remodeling.

We handle both the design and the installation – it’s a branded, one-stop customer experience that the industry sorely needs. We are the go-to resource for bathroom remodeling in the markets our franchisees currently serve, and our national reputation strengthens as we continue to connect the dots across the country.

SOCi SOCi is an all-in-one localized marketing platform built for multilocation businesses that allows them to post to social media networks, manage reviews, update online listings and deploy social media ads at scale, down to each location.

StretchLab Founded in 2015, StretchLab is the first boutique health and wellness franchise that offers one-on-one assisted stretching services in a fun, energetic and communal environment.

It is designed to increase mobility and flexibility, helping to reduce pain, decrease muscle aches, improve posture, reduce recovery time and enhance quality of life.

Guided by highly-trained Flexologists™ in a one-on-one or group atmosphere, StretchLab is

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You just need a passion for pets, the drive for success and the ability to follow our proven operating system.

In return, you will be rewarded with the great benefits of being a business owner. Bottom line, this is a fulfilling, financially rewarding and enjoyable “people and pets” business.

Contact: Beth Boecker Phone: 513-331-3647 Email: bbboecker@strategicfranchising.com Website: www.petwantsfranchise.com

their own at a fixed rate, not a percentage of the value of the home.

Ultimately, we help buyers and sellers avoid the high cost of commission by connecting directly.

We have experience two decades of franchise success and along the way, have been honored with many awards and acclamations. Franchisees benefit from the knowledge and skill of our award-winning franchise system.

Contact: Franchising Team Phone: 844-333-7017 Email: opportunities@propertyguys.com Website: www.propertyguys.com

Of course, it helps to have the trust of renowned companies like Home Depot. Re-Bath is the nation’s largest complete bathroom remodeling franchise with presence in more than 150 cities and 43 states.

The ideal candidate for Re-Bath should have sales, marketing, and/or management experience and be extremely results oriented. Construction knowledge is not required. You must have a minimum of $100,000 in liquid capital, and be ready to make a full-time commitment.

Contact: Samantha Wilson Phone: 866-721-7761 Email: swilson@sfdpros.com Website: www.rebathfranchise.com

In times of crisis and changing business dynamics, SOCi empowers businesses to reach customers locally with urgent messaging that is relevant to current operations, offers, and opportunities. www.meetsoci.com

revolutionizing the stretching industry through its approach to help clients of all ages, fitness levels, genders and sizes achieve deeper stretches that allow them to reach individual wellness goals.

Headquartered in Irvine, CA, StretchLab is backed

by Xponential Fitness, a curator of popular boutique fitness brands.

Contact: Martin Balcaitis Phone: (949) 326-9765 Email: martin@stretchlab.com Website: https://stretchlab.com

Veterans Business Services Veterans Business Services provides the most advantageous franchise acquisition terms for Veterans and provides innovative entrepreneurial training for qualified Veterans seeking grants under the VA Vocational Rehabilitation Program.

Veterans Business Services (“VBS”) specializes in entrepreneurial opportunities for Veterans and has an extensive reach into the Veterans community and can generate significant interest from qualified Veterans who wish to start a franchise or small business.

VBS offers multiple marketing methods that have proven effective with helping franchise organizations with their expansion plans. Utilizing custom email marketing

Window World Window World is the largest window replacement and exterior home remodeling franchise in the United States, with over 18 million windows sold to date.

Window World’s commitment to industry-backed, energy-efficient products and services is a determining factor when consumers choose Window World to improve their homes.

Win home inspection

campaigns, news press releases, and online franchising e-magazine articles, VBS gets the message to qualified Veterans who are invested in starting a franchise.

VBS supports service disabled Veterans who are enrolled in the self-employment track within the Veterans Administration and provides outreach efforts to transitioning military through TAP and ACAP programs. As a graduate business of the Entrepreneurial Bootcamp for Veterans (“EBV”), we also assist other graduates of EBV and provide coaching support through mentoring programs. VBS is where Veterans turn to make their franchise dreams a reality.

Contact: James Mingey Phone: 202-349-0860 Email: info@veteransbusinessservices.us Website: www.veteransbusinessservices.us

Operating from the corporate headquarters in North Wilkesboro, North Carolina, and in markets across the country at over 200 franchise locations, Window World is poised to provide next-level window installation and home remodeling services to Americans nationwide.

For more information contact Zach Luffman, Director of Franchising at: Phone: 1-866-740-2100 Email: ZLuffman@WindowWorld.com Website: www.windowworldfranchise.com

WIN Home Inspection is the fastest growing franchise in the essential, multibillion-dollar home inspection industry. We are rated in the Top-100 Franchises nationally.

Our franchise owners have backgrounds in sales, corporate roles, real estate, construction, and a variety of other industries. Also, one-third are veterans and first responders, to whom we offer a 25% discount off the initial franchise fee to thank them for their service.

The home inspection industry is recession resistant. There is no financial stress of inventory, office space or storefront.

Regardless of their different backgrounds, they share common goals. They are looking for:

There are many reasons why entrepreneurs choose WIN:

• Freedom and flexibility that comes with owning a business

• Rigorous training and certifications to instill confidence and help you provide exceptional service.

• Fulfillment in an industry that requires very little capital

• Innovative marketing to help you differentiate and grow your business.

• Opportunity to build a thriving business and legacy

• Ongoing mentorship in a community built on mutual respect, integrity and caring.

ziebart Founded in 1959, Ziebart is the worldwide leader in detailing, films and structural protection services providing complete car care solutions. Backed by over 60 years of experience, the brand has evolved from its roots as the pioneer in rust protection services to become the most respected global company offering aftermarket total vehicle protection products and services.

Today, Ziebart International Corporation operates more than 400 locations, with 1,200 service centers, in 37 countries.

The brand is committed to helping its customers customize and protect their vehicles by offering services that range from detailing and film installation to structural protection.

Ziebart’s mission is to support customers’ pride in vehicle

franchising usa A-Z Listings are a great way to promote your business, giving you a presence within our publication and also the Franchising USA website.

Each detailed, full colour A-Z listing comes with a 150 word write up and your logo.

• Comprehensive training, marketing and operations support Please click here to get your free brochure and learn how you could be on your way to building a thriving business in the essential home inspection industry.

ownership and to protect their investment with the highest quality products, services, exceptional workmanship, and a knowledgeable staff that provides solutions for extending the life of all vehicles.

The brand is continuing to grow through franchising and offers a best-in-class investment for qualified prospects.

Ziebart franchisees gain a built-in team with decades of experience to help launch their business every step of the way. As an established automotive enthusiast brand, Ziebart has been recognized by Entrepreneur Magazine as a Top 500 Franchisor as well as a Top 200 Global Franchise.

For more information contact Amanda House at: Phone: 248-837-3944 Email: ahouse@ziebart.com Website: www.ownaziebart.com

Excellent for branding and recognition.

Choose a 12 or 6 month package or simply add the A-Z directory onto your Focus, Profile or Ad! To learn about the A-Z directory or any other products please contact Vikki Bradbury: advertising@cgbpublishing.com or 778-426-2446

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