A connection fee for all new service or move of service will be added to your first month’s bill. Connection of new utility service and move of service is scheduled two business days from the date application requirements are completed.
Customers will continue to receive their monthly utility bills indicating the monthly fees and the due date. The total amount of the bill will be electronically deducted from the bank account each month on the due date, which appears on the bill.
Online Payments
Customers may download a bank drafting application form from the City’s website, cityofcarrollton.com/ucs, request one by phone at 972-466-3120, pick one up at City Hall, or use the form on page 53.
Pay your water bill online! Customers who do not already pay via auto draft can pay their water bill online using their debit/credit (Visa, MasterCard, American Express, or Discover) card. A convenience fee applies to the total charge. It’s easy; visit cityofcarrollton. com/paywaterbill.
Auto Pay - Bank Drafting Service
Customers can have their monthly utility bill paid automatically from their checking or savings account. It saves time and money – no checks to write, no postage, and no fees for the service. Bills will always be paid on time (see page 53).
Solid Waste - Residential Only
For information on collection schedules, recycling, collection of organic materials such as bagged yard waste, brush, limbs, and disposal of hazardous waste, see pages 30-33.
Inclement Weather Guidelines for City Leisure Facilities Severe weather (snow, ice, high winds, etc.) may necessitate the temporary closure of City leisure facilities. During the weekdays, these facilities and programs will typically follow the Carrollton-Farmers Branch Independent School District’s (CFBISD) closure schedules during severe weather (including full-day closures, delayed openings, and/or early closings). Closure schedules (including City leisure services facilities) are announced on area television and radio stations or visit cityofcarrollton.com. Automated telephone messages are recorded as conditions warrant. During adverse weather conditions, the public is advised to limit driving to minimize accidents, falls, and other weather related incidents. REMINDER: Turn off irrigation systems during freezing weather. Creating a roadway ice hazard is a safety issue and can be an expensive citable offense — up to $2,000 a day. 35
