Stress and Financial Concerns

− Assured that access would be retained to stakeholder’s business and changes would be communicated in advance.

Lack of accurate information. − Acknowledgment of complaint and of the generic nature of updates regarding type of works and timing. − Updated stakeholder that more effective communication would be undertaken in future. − Advised stakeholder of where information on the project can be found, and contact details should there be any additional questions.

As financial compensation is not within the scope of the Link Alliance to resolve, not all concerns about financial stress have been recorded as complaints as per the Link Alliance definition of a complaint (see Section 6.3). However, it should be noted that members of the community have raised several concerns about stress and financial impacts. As outlined in Section 8 of this annual report, Link Alliance records ‘concerns’ raised by the community in this report. This includes issues raised by a member of the public to Link Alliance C&E team members that may not meet the definition of a complaint.

Page 31 | 2021-2022 SIBD Annual Report - Te Wai Horotiu Station (Aotea)