Sta-4 Addressing community concerns

• On 8 November 2021 Link

Alliance provided the public with a brochure to use to navigate their way on the self-guided art tours around Te Wai Horotiu

Station as part of Auckland’s Art

Week.

In addition to the CRL website, email notifications, and newsletters the Link Alliance provides information via an 0800 number, information centre, Community Liaison Group and quarterly stakeholder surveys. A fitted-out container has been erected on Victoria Street as an information centre for Te Wai Horotiu Station works. The information centre is staffed daily by a member of the team, although the centre was closed for periods during COVID-19 in response to restrictions. Community Liaison Group meetings have been held on a quarterly basis11 and will continue to be held on a regular basis throughout the period of Construction Works. Virtual meetings have been held during COVID-19 restrictions. The purpose of these meetings was to provide meaningful information to affected parties. In 2021/22 the Community Liaison Group discussed a range of topics including upcoming works, urban design plans, mitigation measures. The benchmark has been verified through internal management and reviews. This Annual Report has been written by a Social Impact Specialist and reviewed by the Link Alliance’s Sustainability Team. Sta-4 Addressing community concerns

Credit Benchmark

Sta-4 Level 1 The community believe their concerns have been considered and addressed. AND This has been verified by: internal management/ reviews/ audits OR community feedback with 65-80% support

11 Meetings were held 25 February 2021, 20 May 2021, 26 August 2021, 30 November 2021 and 29 March 2022 Page 52 | 2021-2022 SIBD Annual Report - Te Wai Horotiu Station (Aotea)

Section 8.4 of the Main Works SIBDDWP indicates the Link Alliance’s commitment to providing continuous up to date engagement throughout the course of the Construction Works. Section 8.4 and Section 5 of the Main Works SIBDDWP indicates the range of engagement tools utilised by the Link Alliance to supply information to, and receive feedback from, affected members of the community. Use of a variety of engagement tools to supply information to the public ensures information is made accessible and ensures effective participation in the feedback process. Section 5.3 of this Annual Report has provided an analysis of the complaints register and how the Link Alliance have responded to complaints. Complaints have been analysed and categorised in order to understand the most common complaints, where they were received and who made the complaint. The register outlines how each complaint has been responded to, Section 7 of this annual report captures the variety of complaints received and Link Alliances response. Examples: Complaint: Stakeholder complained that recent traffic switch resulted in narrowing of lane space for users exiting the Finance Centre carpark at end of each day. Response: Link Alliance Community Manager arranged with Traffic Manager for extra width to be provided. Also advised AT of the issue, leading to review of traffic light phasing. These changes have improved the situation for users of this carpark. Stakeholder has raised no further issues. Complaint: Stakeholder complained about the lack of lighting in the area and that it was making people feel unsafe. Response: The Link Alliance installed new lighting in the area, including new fairy and safety lights. The Stakeholder was satisfied with the response A review of the matters raised by the community indicates that Link Alliance have responded promptly to concerns, and that the majority of impacted stakeholders are satisfied with this response. However, there were stakeholders who remained concerned about the ongoing disruption to their business.

The benchmark has been verified through internal management and reviews. This Annual Report has been written by a Social Impact Specialist and reviewed by the Link Alliance’s Sustainability Team.

Page 53 | 2021-2022 SIBD Annual Report - Te Wai Horotiu Station (Aotea)