Quarterly Survey

Activations & Placemaking

• Link Alliance partnered with Artweek Auckland to deliver a site-specific programme of activity across the site. This involved collaborating with local artists to enhance site-specific areas within the precinct with themed visual artworks and hosting art walks throughout the sites. A self-guided tour of the artworks installed around site was available to encourage people to visit the area. • Sponsored activities around the site for the local community and to attract visitors to the area including Curious Creatures of the Concrete Jungle treasure hunt for families throughout the January school holidays and a regular jazz night delivered by the Creative Jazz Club Aotearoa at Tony Lord Nelson’s Restaurant. • Te Pūkaki information centre and enhancements to public spaces in the surrounding area. The onsite information centre provides details of the project and Construction Works, and the wider area is activated with information posts, planter boxes and decals. • Monthly site tours are available for the local community and members of the public to join. These tours traverse the perimeter of the construction site with site engineers providing information about the project and works.

Strategic Operations

• Installation of Crime Prevention Through Environmental Design (CPTED) standard and aesthetic lighting on hoardings to create a safer, more visually engaging environment. • Link Alliance has installed temporary public street bins to replace street bins that have been removed due to construction requirements. • An on-site reward system for recognising and encouraging positive a work ethic and neighbourly behaviour within the construction team.

Business support

• Promotion of local businesses through the project’s media channels, e.g. Facebook, internal communications (newsletters and toolboxes) and the station’s monthly email newsletter to stakeholders. • Support Local to Win monthly competition to encourages visitation and spending in the local area. • Procuring local where possible (e.g. local printers, local cafes for Link Alliance catering), Link

Alliance also purchased food and coffee vouchers for the community, and roses on

Valentine’s Day to support local businesses. • Providing free night-time parking for customers of Victoria Street eateries at Atrium carpark. • Highlighting regional grants available as a result of COVID-19 developments (e.g. Auckland

Unlimited Regional Business Partner grant). • Link Alliance Small Business Support Programme, which provides affected businesses with an opportunity to receive strategic advice from an independent business connector. This is paired with a microgrant to help the business adapt and innovate in response to construction. • Printing and placement of custom business signage across the site. • Ensuring nearby loading zones are available to local businesses and working with businesses to coordinate larger deliveries.

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Link Alliance conducts a quarterly stakeholder satisfaction survey via Survey Monkey. The online survey is sent to stakeholders and is open for two weeks. Link Alliance encourages stakeholders to take part through its regular communication channels. The survey seeks feedback on recent experiences engaging with Link Alliance and how effective the Link Alliance is at communicating and responding to complaints and feedback. The survey specifically asks if stakeholders have enough information about the project and its potential effects. The survey also asks about the stakeholder’s ability to contact the Link Alliance if they have a question or issue and how satisfied they are with the ability of the team to respond. Link Alliance reviews the survey responses and reports the results in the monthly newsletters for each station. Based on the feedback Link Alliance identifies specific actions to be undertaken and those actions are also reported back to stakeholders via the newsletter. The Community Manager is responsible for ensuring those actions are implemented, ideally before the next quarterly survey. Examples of actions undertaken by Link Alliance in 2021/22 for Te Wai Horotiu Station include: • Developed translated materials or tools for those who may wish to engage in other languages • Ensured the Te Wai Horotiu Station (Aotea) public milestone tracker is always up-to-date on the CRL website • Reminded site staff to ensure noise protection is installed at all times during noisy works • Piloted and evaluated the Small Business Support Programme to ensure it is well-suited and accessible for as many small businesses as possible • Reviewed consistency of communications from the station team, especially when new neighbours move into the area • Continued improvements to site wayfinding.

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