LEADERSHIP CHRISTINE CARTER | MEMBERSHIP MANAGER
We often talk about how invaluable our volunteers and staff are in the Club industry, particularly in the past few years with all the challenges Clubs have needed to deal with. Sometimes, we forget that often these people need guidance and support along the way so in this year’s Clublink, we are celebrating Leadership in our Clubs. In hospitality, if it can go wrong, it will go wrong. It is often busy work concentrated into a few hours of madness. A manager has to make sure it doesn’t become bedlam. It can be a stressful environment with emotions running high, in heated conditions in the kitchen, but smiles must remain firmly fixed in place when greeting customers front of house. A Manager needs to be present, calm and confident in demeanour and honest and objective with staff so as to get best from them. You can study accounting, stock control, food and beverages, marketing, hygiene and much more at great length but without the people skills that each manager brings along too, you won’t be a well respected and successful leader. In the Membership Manager role, I am fortunate to see first hand what is involved, how hard everyone at Clubs works and witness some outstanding examples of leadership in the industry. The following articles cover those individuals nominated for “Manager of the Year” in the Clubs SA Clubs and Community Awards 2023. They are just a handful of the amazing leaders we have here in the South Australian Club industry. Although from a wide variety of Club type, size and location, these people demonstrate a genuine passion for their Club with each one uniquely suited to their own Club’s individual needs. We commend our nominees and all the leaders in our Clubs; small and large, metro and country.
11 | CLUBLINK • DECEMBER 2023 PHOTO CREDIT: The Advertiser
