>>>
TRAINING
BEFORE YOUR EYES MERCEDES -BENZ CANADA INTRODUCES INTER ACTIVE REMOTE SUPPORT SYSTEM
BY ALLISON ROGERS
Joey Lagrasta, a foreman at MercedesBenz Brampton, sports the HoloLens headset equipped with Mercedes-Benz’s new Remote Virtual Support.
20 BODYWORXMAG.COM | BODYWORX PROFESSIONAL
H
ave you ever found yourself elbow-deep in a repair job, wishing the solution to your challenges would appear before your very eyes? Well, thanks to Mercedes-Benz Canada, that could soon be a reality for you and your staff. In October, Mercedes-Benz Canada announced the successful launch of its new Virtual Remote Support program which, by using Microsoft’s HoloLens technology, technicians can share real-time views and sounds of what’s in front of them with one of the OEM’s remote training agents. With the integration of Microsoft Dynamics 365 Remote Assist, the remote technical specialists at Mercedes-Benz will work with the onsite technicians in an immersive setting, sharing intricate 3D images and holograms, see where changes need to be made, annotate the visual information in front of the technician’s eyes, add documents and insert instructions to highlight which areas to focus on. The technology was first implemented in Mercedes-Benz Canada dealerships in July
