Community Sector Banking 2013 Yearbook

yearbook

inside

one two three four seven ten

from our chairperson not-for-profit sector by numbers from our ceo and md from our shareholders: community 21 from our shareholders: bendigo and adelaide bank financing social outcomes

eleven fourteen sixteen eighteen nineteen

financing social enterprise making in-roads banking on community housing investing for impact impact through partnerships

twenty twenty-three twenty-four twenty-six twenty-seven

action on reconciliation our executive team our board our numbers our thanks

Community Sector Banking respectfully acknowledges the traditional owners of country throughout Australia and recognise their continuing connection to land, waters and community. We pay our respect to them and their cultures; and to elders both past and present. Aboriginal and Torres Strait Islander people should be aware that this publication may contain images or names of people who have since passed away.

celebrating

our year

Foreword

Vision

Every year, we keenly anticipate the production of our yearbook. This publication is a celebration of all the great work we have done in the past 12 months; and is a fine acknowledgement of the collaborative impact that we, in partnership with our sector and banking colleagues, have on local communities.

Community Sector Banking has a vision to be the financial institution that strengthens not-for-profits in delivering social change and community wellbeing.

This year is no different. In 2013, we have created strong solutions in community housing, we have helped many marginalised people through the provision of microcredit loans, and we continue to lead the way in social finance. Internally, we have proudly launched our Reconciliation Action Plan.

We harness the understanding and capabilities of our joint venture partners to provide tailored banking and innovative financial solutions for not-for-profit organisations.

Mission

During the year, we welcomed our 7,500th not-for-profit customer. In all that we have done – and all that we continue to do – we are helping these customers to make a real impact in their own communities.

> left: Community Sector Banking staff Lorelle and Daniel volunteering for #GivingTuesday

Jessica and workmates from

Bendigo Access Employment Services planting for their social enterprise

from our

chairperson

Community Sector Banking is today a leading provider of banking and financial services to Australia’s not-for-profit sector. Beyond that, it is an organisation with an unwavering commitment to supporting social change.

Throughout 2013, Community Sector Banking has pursued activities of benefit and relevance to the sector. It has operated sustainably and profitably, to the collective benefit of our shareholders and our people.

To that end, on the basis of modest profits in the past financial year, Community Sector Banking made another dividend payment in November to its shareholders, Bendigo Bank and Community 21.

A number of highlights in 2013 warrant attention. The launch of our Reconciliation Action Plan reflects our values and our strongly held commitment to working with Indigenous people and communities.

Recent changes to Community Sector Banking’s organisational structure herald a strong future in which we can really focus on the things we do well. We are in a great position to deliver on our vision of providing banking services enabling not-for-profits to deliver social change and community wellbeing.

The launch of the Australian Charities and Not-for-profits Commission (ACNC) in July was a positive step in bringing all charities under a single regulatory body. The coalition government’s decision to abolish the ACNC and to establish a new national Centre for Excellence for Australian civil society means an uncertain future as far as sector regulation goes. We hope the

government retains a national regulatory framework for charities and that it sets the new Centre up with sector ownership, engagement and control.

In the current context – where a change in government and fiscal constraints in state and territory jurisdictions cause sector funding to grow scarce – the work we do grows ever more important, and we remain committed to finding alternate funding sources for not-for-profits.

I am proud to witness the cooperation, collaboration and understanding between our joint venture partners. The board conveys its thanks to Greg and his team for their continuing work to ensure Community Sector Banking is a great success.

David Thompson AM Chairperson Community Sector Banking

one

not-for-profit sector

$2.09 billion donations

$2.09 billion donations $2.09 billion donations claimed by taxpayers in 2009

by numbers

claimed by taxpayers in 2009

claimed by taxpayers in 2009

average donation by state per person

$2.09 billion donations $2.09 billion donations $81 $166

600,000

NT

not-for-profit organisations in Australia of which

economically 58,779 are significant

$43 billion

equal to $40 billion contribution from government admin and defence

contribution to GDP by not-for-profits

almost double the contribution of $21 billion from agriculture WA

8%

QLD

claimed by taxpayers in 2009 claimed by taxpayers in 2009

$155

SA

$173

5.6 volunteering million in 2011 $14.6

of the working population employed by not-for-profits

volunteers

billion 5.6 million wage equivalent population 5.6 million $14.6 36% of adult

people

in work hours

of adult population

two

$204

ACT

$174

VIC

$168

TAS

$110

713

million

713

$14.6 volunteers $14.6 billion 713million million 889,900 5.6 volunteers billion 36% volunteers million billion wage equivalent volunteer wage equivalent of adult population 36% in work hours in work hours of adult population 36% 713 hours 5.6 million $14.6 that’s over

References turn to page 27

NSW

volunteers

billion

wage equivalent in work hours

million

volunteer hours

volunteer hours

713

million volunteer hours

from our

ceo and md

The past year has been one of remarkable growth and continued innovation at Community Sector Banking, with much exciting work being done in the social finance and impact investing space.

The not-for-profit sector is growing in size and stature in Australia. Today, one in 15 Australians work for a not-for-profit or a charity, and volunteers contribute more than $14 billion in work hours to the sector.

Yet 2013 has been a year of upheaval for our not-for-profit customers and their colleagues. A change in government inevitably shakes things up; while the roll-out of the National Disability Insurance Scheme (NDIS) brings uncertainty for both service providers and the recipients of those services, particularly as the new government reviews the delivery model.

Amidst all of this, Community Sector Banking has remained a solid and strengthening pillar of support within the sector.

– and have become sought after experts in this space, being invited to participate in forums and to contribute to reports.

Our banking products and services are being taken up by more not-for-profit organisations around Australia. Indeed, our customer base grew 18% last year, and we now proudly include more than 7,500 not-for-profit organisations nationally as our customers.

Then there is our continuing work in social and affordable housing, the growth and certification of our Social Investment Deposit Account (SIDA) and our continued delivery of the In-roads program – all great examples of how the year has been ‘business as usual’, but with a social twist to it.

Remaining true to our vision, we are reinvesting our profits into continued innovation, particularly in the social finance space. It’s this ongoing work that really reflects our passion for social change and delivering real community solutions.

We are really starting to see the hard work by our invaluable staff and partners in social finance transform into tangible solutions and I very much look forward to seeing these strategies hit the market in 2014.

A constant theme in the work we have done this year is around how we create new pathways for social investment.

We are blending capital solutions and exploring opportunities in impact investing

Greg Peel CEO and Managing Director Community Sector Banking

three

from our

50% Bendigo Bank

+

shareholders 50% Community 21 A consortium of 20 not-for-profits

Community 21 - a consortium of 20 leading community sector organisations - and Bendigo Bank joined forces to create Community Sector Banking in 2002.

Our shareholders collaborate closely: Bendigo and Adelaide Bank provides use of their branches, financial licenses and high level governance support, while Community 21 supplies in-depth knowledge of, and access to, the not-for-profit sector and its unique challenges and opportunities.

Community 21

shareholders

Supporting people with multiple disabilities including deafblindness to achieve self-fulfilment and connection with community in Victoria and Tasmania. www.ableaustralia.org.au

Providing opportunities for community members to engage in education and employment. www.acg.com.au

Australia’s national voice for the needs of people affected by poverty and inequality, working towards a fair, inclusive and socially sustainable nation. www.acoss.org.au

Working towards social justice for Tasmania’s disadvantaged and providing opportunities for people in need to reach the fullness of life. www.anglicare-tas.org.au

Working towards an Australia free of poverty and social exclusion, helping disadvantaged people build a better future for themselves and their families. www.bsl.org.au

four

Committed to facilitating the most effective and efficient ways to connect donors to the causes that matter to them, for money to get where it’s needed. www.cafaustralia.org.au

Supporting the development of a world-class not-for-profit rental housing sector, improving the lives of lower income and disadvantaged households in NSW. www.communityhousing.org.au

Delivering employment, training and business services to job seekers and companies across the East Coast of Australia. www.etcltd.com.au

NSW’s peak body for the social services sector, providing independent leadership in community welfare, poverty, disadvantage and social inclusion. www.ncoss.org.au

Enabling each person with a disability that they support to live as an empowered and equal citizen. www.scopevic.org.au

Delivering community finance and investment options for social enterprises, not-for-profits, and loan products to low income individuals in South East QLD. www.foresters.org.au

A Tasmanian community business partnership delivering employment, training, mentoring and business solutions to employers and job seekers. www.ogroup.org.au

Assisting vulnerable children, youth and their families to make positive changes in their lives, to be connected and contribute to their communities. www.stlukes.org.au

Australia’s peak body for not-for-profit organisations assisting unemployed people to get and keep jobs and promoting better understanding of disadvantage. www.ja.com.au

Supporting communities in Dubbo and western New South Wales since 1976, in response to a need for support and opportunities to develop sustainability. www.oec.org.au

Getting people back to work with employment and skills services, Indigenous support, construction and human services in partnership with QLD communities. www.skillcentred.com.au

Working within communities to alleviate poverty and disadvantage, providing people with skills and resources to create their own lasting solutions to poverty. www.oxfam.org.au

Seeking to create a future without youth homelessness by providing support to young people, youth workers and the homelessness sector. www.yfoundations.org.au

Providing opportunities for growth, development, support and security for people with disabilities and their communities. www.multitask.org.au

Australia’s oldest independent children’s charity working to improve the quality of care, life opportunities and status of children. www.ozchild.org.au

five

from our shareholders

community 21 The role of Community 21 is to support the growth and development of the Australian not-for-profit sector. This is achieved through our continued investment in Community Sector Banking.

Community 21 is made up of 20 not-for-profit organisations. These shareholders each bring understanding, great commitment and passion to the table.

Our collective knowledge of the not-for-profit sector provides invaluable guidance to Community Sector Banking, so it can continue to design and deliver products and services that get great results for the sector and, by extension, the community.

six

The 2013 launch of the National Disability Insurance Scheme (NDIS) has been a strong focus during the year. We’ve worked closely with Community Sector Banking, utilising our rich understanding of the sector and access to policy information, to examine how this major policy change will impact on the vulnerable people using the scheme and how a shift to a client-centred funding model will impact on the operations of disability service providers.

We will watch closely for changes to the NDIS under the new government.

In 2013, Community 21 also invested significant time and resources exploring how crowdfunding can be applied to the not-for-profit sector. Crowdfunding, which is growing at a phenomenal rate both in Australia and overseas, is a new means of creating greater levels of engagement with the broader community while raising much-needed funds.

Looking to the future, Community 21 eagerly anticipates the moment we can open our doors to potentially thousands of not-for-profit organisations, who can become shareholders in our organisation and contribute their voices to the work we do.

This process will bring the whole sector together under the banner of Community 21 to create a stronger voice and more tangible outcomes for the not-for-profit sector.

Andrew Billing Director Community 21

from our shareholders

bendigo and adelaide bank From its earliest days, Community Sector Banking has been a perfect fit with Bendigo and Adelaide Bank. With a shared commitment to social change and community wellbeing, we are helping to make a difference, together.

Bendigo and Adelaide Bank is proud to support the critical work of not-for-profits within local communities. In our own case, the Community Bank® network has now returned $102 million to local communities, and Bendigo Bank’s Community Enterprise Foundation™ has raised $70 million and distributed $50 million to 5,181 community organisations since inception.

These monetary measures are a great indication of our commitment to creating strong communities. Yet our mandate – to form relevant and valued connections in local communities – cannot always be measured in dollars alone.

An equally valued measure of our work is our investment in Community Sector Banking, both as shareholder and supplier.

This investment – which started in partnership with Community 21 in 2002 – reflects our long-held ambition to work closely with the many not-for-profit organisations in our community.

Community Sector Banking shares our values and is committed to developing products and services aligned to the needs of the not-for-profit sector.

That is why Community Sector Banking is involved in impact investing and social finance; offering solutions in areas like affordable housing, disability services and aged care; and continually expanding upon the financial services they provide to the not-for-profit sector. These things are tangible evidence of Community Sector Banking’s commitment to the broader community. In providing the above solutions, Community Sector Banking is filling gaps in financial services that traditional banks won’t – and that is reason for community celebration!

We remain extremely proud of our ongoing investment in Community Sector Banking, and firmly believe that it forms a valuable component of our community engagement strategy.

Mike Hirst Managing Director Bendigo and Adelaide Bank

seven

bendigo and adelaide bank snapshot Bendigo and Adelaide Bank aims to be Australia’s leading customer-connected bank.

$4 billion market capitalisation Top 60

ASX

A- credit rating

with Fitch, Standard & Poor’s and Moody’s

Over

500 branches

eight

$60.3 billion 1.5 million

total assets

customers

1900 ATMs 15 years of Community Bank® June 2013

$102 million

returned to local communities through the Community Bank® network

Partnership with Oxfam reaches $9 million raised

$70 million

raised and $50 million distributed by Bendigo Bank’s Community Enterprise Foundation™

Innovative 5 star Green rated office building opened in Adelaide November 2013

Our customercentric values, ability to innovate and a culture of doing things differently have carved out a position for our bank that continues to be unique.

Mike Hirst Managing Director Bendigo and Adelaide Bank

Hope Street Youth & Family Services’ carer with client

Divine

Lara

nine

financing

social outcomes

Community Sector Banking proudly occupies a growing role in the social finance space in Australia and we’re respected for our work on a global stage.

In 2013 we clearly defined our goals in this exciting field.

In recent years, Community Sector Banking has worked hard within different areas of social finance. We devised and implemented the Social Investment Deposit Account (SIDA), an investment account with a social conscience. We’re an active investor in Social Enterprise Finance Australia (SEFA) and have developed solutions designed to support the community housing sector.

ten

All of this work, and much more, positions Community Sector Banking as a social finance specialist. And we’re drawing on our rich experience in these areas to define a new path forward for impact investing and to blend capital solutions.

Indeed, it’s a very exciting area to be working in. Through our participation in the Department of Education, Employment and Workplace Relations’ (now the Department of Education) ‘IMPACT Australia’ report, as well as other forums in this arena, we estimate the impact investing market will grow to $10 billion in the next ten years.

Impact investing is still in its early days in Australia. Given our deep experience, we’re excited to be at the forefront of this field, working closely with other passionate

organisations to mature the impact investing market in Australia.

In our work, we draw on international best practice and participate in international forums to gain invaluable insights into what’s happening in other markets around the world. We continue to foster strong relations with our colleagues at NESTA UK, Big Society Capital and the Centre for Social Impact (Australia). While our retained position on the board of the International Association of Investors in the Social Economy (INAISE) ensures we remain connected to the people, organisations and policies spearheading change in this space.

We’ve spent much time in the past year exploring ways to integrate the knowledge gained through our work to deliver new solutions in social finance.

There are a number of constant themes in the work we do in social finance – from finding ways to maximise our impact and that of our not-for-profit customers, to accessing funds and creating new pathways for social investment. In addressing these themes, Community Sector Banking remains true to its vision.

73% operational 20,000

for at least 5 years

social enterprises in Australia

29% are not-for-profits with a business venture

financing

social enterprise

This is the second year of our investment in Social Enterprise Finance Australia (SEFA), a social enterprise that lends to other social enterprises. SEFA’s focus is social impact and it works with organisations that have a social mission at their core.

SEFA provides support and loans for for-profit and not-for-profit organisations who use the power of business to achieve aspirations and solve social and environmental problems. It partners with organisations to help them achieve their social mission and deliver positive outcomes for people and communities.

SEFA supports Team Wild Based in Far North Queensland, Team Wild runs a program to support disenfranchised youth in Cairns and reduce rates of recidivism amongst challenging youth offenders.

Its Rights of Passage Entitlements program, known as ROPE, works with young Aboriginal and Torres Straight Islanders.

And it’s getting results. Of the 56 young offenders who took part in 2012, 48 have not reoffended.

To transition to a sustainable footing, Team Wild joined with a group of philanthropic equity investors to buy a charter and sailing catamaran. This reef tourism business will fund the ROPE program on an ongoing basis.

SEFA provided a loan to help refinance the initial equity investment and cover the cost of a refurbishment and cabin upgrade.

ROPE uses outdoor recreation to reengage its participants, combined with activities that recognise and maintain culture.

> right: Team Wild catamaran supporting the ROPE program

eleven

Arbias clients and their carers participating in a community program

making

in-roads

The In-roads lending program has delivered more than 250 microcredit loans to individuals across Australia, helping marginalised people get back on their feet.

The program is a vehicle through which disadvantaged people can overcome exclusion from mainstream banking, and receive financial literacy support. Almost 70% of approved loans were provided to people who identify as Indigenous.

Over the course of its two year pilot, in partnership with FaHCSIA (now the Department of Social Services), In-roads has been a great success. That’s why we’re proud to commit to continuing the program independently beyond 2013.

< left: Lena received In-roads assistance to purchase a fridge

fourteen

I’m on a pension and struggle to get the things I really need. My car wasn’t working, and out here you need a vehicle - some of my relatives are over 700km away.

“It was really good to be able to speak to someone in person at In-roads, where they treated me with respect and trust and understanding. I have a simple loan, it’s not much, and it’s paid automatically so I don’t have to worry.

“To be trusted to pay back my loan means a lot to me. It’s boosted my morale and helped me out a hell of a lot. And I have no worries about being able to see my family now that my car is working.”

Errol Indigenous In-roads participant in the Kimberley area of WA

1,843

In-roads loan enquiries

loan applications received

250

loan applications approved

loans completely paid off

$2,677

473

28

average loan amount

people accessing financial literacy assistance

625

In-roads loan applications by geography

Reasons for loan application

3%

13 applications

Remote WA

28%

131 applications

7%

40%

Northern Territory

18%

household items

pay off other credit

car purchase

1%

22%

3%

Queensland

27%

129 applications

pay bills

car rego/repairs

South East QLD & Northern NSW

15%

74 applications

1% mobility scooter

3%

1% house repairs

medical costs

bond for rent

4% other

Illawarra, NSW

9%

43 applications

69% South Australia

5%

25 applications

Victoria

6%

27 applications

Tasmania

7%

31 applications

69% of loan applications from people who identify as Indigenous

of loan applications from people who identify as Indigenous

fifteen

banking on

community housing With about 300,000 families on a waiting list that stretches out to ten years, there is a clear and pressing need for new solutions in social and affordable housing in Australia. In 2013, Community Sector Banking invested a great deal of time and resources in this arena.

We continued to invest in the sector, adding $70 million in loans to take our total exposure to $150 million. This equates to about 230 much-needed dwellings being built around Australia.

Beyond providing finance, we are also committed to developing lasting, positive solutions for the sector. In 2013, we built on our partnership with PowerHousing Australia, the collaborative industry body representing community housing providers, working with them on a range of exciting initiatives.

> left: Cassandra and baby Charlotte in their affordable home

sixteen

Housing bond rating with Standard and Poor’s

Shared equity model for transition to home ownership

International conference a great success

Creating a rateable housing bond is a logical move, given financing needs in the social and affordable housing sector are in the region of $7 billion.

Statistics show that it’s becoming more and more difficult for people to buy their first homes. Community Sector Banking has been working with community housing providers around Australia to create a new pathway to home ownership.

Community Sector Banking was delighted to join with participants from Canada, the US and the UK at the International Housing Partnership conference hosted by PowerHousing Australia in September.

Drawing on a successful model from the UK, Community Sector Banking and PowerHousing Australia are now developing a proposal for leading credit ratings agency, Standard and Poor’s, as a means of accessing new funds to support the sector.

When this housing bond is finalised, much-needed capital can be made available to grow Australia’s stock of affordable and social housing – moving families off the waiting list and into accommodation.

Called the shared equity model, the scheme is structured so tenants own up to 75% of the property and, an equity provider the other percentage as a passive investor. This enables tenants who would otherwise be unable to invest the required deposit to take their first step toward home ownership.

Following positive feedback, we are working with our lawyers and credit department to finalise the model.

A key theme at the conference was that government funding for social and affordable housing is becoming scarce across the globe. The positive news?

Australia is keeping pace in terms of developing initiatives that respond to the growing crisis.

> right: Long term tenants Neil and Patricia

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investing

for impact

At Community Sector Banking we’re not only providing ethical banking options for customers, but also practicing what we preach – ensuring our choices as a company reflect the values of the not-for-profit sector we serve.

While account holders, both organisations and individuals, can also choose to donate a percentage of the interest they earn to the work of not-for-profit groups.

In line with increasing consumer demand for socially responsible banking products, we launched our Social Investment Deposit Account (SIDA) in 2012.

A Grants Advisory Committee was elected in September 2013. Along with representatives from Community Sector Banking and Bendigo and Adelaide Bank, incoming Chair Bruce Argyle brings philanthropic knowledge, while committee member Samantha Hannah-Rankin’s knowledge of microfinance and social housing will also direct our strategy.

At first glance SIDA is a simple deposit account - but with two key differences.

Community Sector Banking returns 50% of its profits from the account directly to the sector through a grants program.

SIDA was certified by the Responsible Investment Association of Australia (RIAA) in September 2013 – and we’re now looking forward to the launch of SIDA grants in early 2014, our first practical step into philanthropy.

We understand that philanthropy is about far more than monetary return.

In our current explorations with the philanthropic sector, we’re collaborating for mutually beneficial investment options, greater impact, acceptable investment risk and ensuring adequate return for the community.

In all that we do, Community Sector Banking seeks to reflect the ethics of the not-for-profit sector. We ensure we provide equal opportunity for all employees, source products and supplies from sustainable sources, treat our communities and environment with respect and uphold a high standard of ethical behaviour.

How SIDA works customer opens a social investment deposit account

they get a safe and secure return

+

Community Sector Banking donates 50% of our account profits

customer can choose to donate interest as well

a positive social impact through community grants program

eighteen

impact through We’re committed to helping strengthen the Australian not-for-profit sector and the communities it serves.

Throughout 2013, Community Sector Banking helped create real impact by working with colleagues and sector leaders to share knowledge, examine outcomes and produce resources for the sector.

Investing in innovation We partnered with Job Futures to present the inaugural Steve Lawrence Social Innovation Award, celebrating creative and sustainable social enterprises. To support the award beyond 2013, we also launched the Steve Lawrence Award Fund.

National Disability Services In December we were active participants in National Disability Services’ CEO conference, providing a stage for over 500 disability sector leaders to discuss key developments and collaborative opportunities.

partnerships

Thriving in the new norm

Real assistance

In September we proudly supported the 2013 National Community Bank® conference. Themed ‘Thriving in the New Norm’, it provided a platform to go beyond the everyday to a more aspirational way of doing business in communities.

2013 was a busy year, and we proudly supported our customers’ activities by:

The Social Marketplace

• Collaborating with Third Sector magazine to produce a straightforward guide on specialised banking products and services for the sector.

We exhibited at a highlight event for social enterprise: The Social Marketplace. Host to a variety of organisations and potential investors, the event facilitated learning with activities such as theoretical investments to social enterprises with promising futures.

Keeping the social sector updated For the second year, we supported the Australian Council of Social Services’ sector-specific daily media bulletin service.

Our funding will help grow the project to a wider audience.

• Hosting over 300 representatives from not-for-profits at our information nights, co-hosted with Bendigo Bank branches across the country.

• Supporting community organisations through training and conferences.

• Our staff running, walking and cycling their way around the nation in support of not-for-profits, hitting huge fundraising targets and big personal achievements.

nineteen

action on

reconciliation

The decision to formalise our commitment to a Reconciliation Action Plan (RAP) was met with unanimous approval by Community Sector Banking’s staff, executive and board.

Community Sector Banking has worked for a long time with Indigenous organisations around Australia. Our In-roads program provides small loans to financially excluded Indigenous people. Our housing specialists have been working with the Cape York Institute to create a home ownership scheme. Then there are the 120 Indigenous organisations we have direct relationships with.

twenty

Given our involvement with Indigenous groups, it was only fitting that this year we embarked upon the RAP program.

Led by Reconciliation Australia, the RAP program enables organisations like ours to document what we’ll do to influence or contribute to reconciliation in Australia.

It’s a way of defining practical actions to strengthen relationships with Indigenous groups and to promote greater equality.

In addition to contributing to the goal of reconciliation, creating our own RAP is a powerful representation of the values we hold true.

Defining our RAP We officially launched our RAP during National Reconciliation Week in May 2013.

A working group of people from across the organisation, including Community Sector Banking executives, board members and staff, will steer the progress of the RAP over the next three years.

Our first step was to prioritise a cultural awareness program. This program ensures that when we deal with Indigenous organisations or individuals, we do so with sensitivity and respect.

We expect all staff to complete the cultural awareness program by mid 2014 and it has since been included in inductee training so new staff are exposed to the same values and understanding.

Our Welcome and Acknowledgement to Country policy is also being adopted across Community Sector Banking, ensuring public acknowledgement and respect.

We know that developing and implementing a RAP takes time, with the journey as important as the destination. Our RAP is an ongoing, evolving process. We look forward to seeing the positive impact our contribution to reconciliation has within local communities.

Nahri Indigenous dancers

performing at our Reconciliation Action Plan launch

twenty-one

Robbie participating in an

Arbias community program

twenty-two

our

executive team

Ken Langston

Wayne Trotman

Head of Business Development

Head of Finance and Risk

> Customer experience > Business development > Stakeholder liaison and education

Joe Sheehan Head of Funding and Projects > Lending solutions > Capital markets > Research and project management

> Financial management and risk > Reporting and analytics > Legal

g n i t a r b e cel

7,5 00+ not-for-profit customers

Amanda Watt Head of Marketing and Communications > Brand and partnership management > Marketing strategy > Internal and external communications

Greg Peel CEO and Managing Director > Policy and governance > Internal and external strategy > Human resources

twenty-three

Community 21 representatives

our

board Three representatives from Bendigo and Adelaide Bank and three from Community 21 govern Community Sector Banking.

twenty-four

David Thompson AM Chairperson

Andrew Billing Director

Lauren Bean Director

Joined in 2002. David is a founding Director of Community Sector Banking and the founding Chair of Community 21. He is currently CEO of Jobs Australia, Chair of the National Roundtable of Non-profit Organisations Limited, Chair of the Jobs Australia Foundation, Chair of COMMACT International and Director of Beyond Empathy.

Joined in 2013. An Australian Institute of Management and Australian Institute of Company Directors Fellow, Andrew is skilled in business diversification, strategic planning, financial management and corporate governance. Andrew has been employed by O Group since 1998, fulfilling a number of leadership roles prior to his appointment as CEO in 2004.

Joined in 2013. Lauren is the Acting CEO and Company Secretary of St Lukeâ&#x20AC;&#x2122;s Anglicare, a graduate of the Australian Institute of Company Directors and has other Directorships including Community 21, Bendigo TAFE and Remembrance Parks Central Victoria.

Lauren has a keen interest in community development and the promotion of women in leadership roles.

Bendigo and Adelaide Bank representatives

from the chair

Jenny Dawson Director

Rob Hunt AM Director

Greg Peel CEO and Managing Director

Joined in 2002. Jenny is a non-Executive Director of Bendigo and Adelaide Bank. She is also Chair of the bankâ&#x20AC;&#x2122;s Audit Committee, Chair of Sandhurst Trustees Limited and Chair of the Regional Development Advisory Committee for the Loddon Mallee region in Victoria.

Joined in 2002. Since retiring as Managing Director of Bendigo and Adelaide Bank, Rob remains involved in various community initiatives on behalf of the bank, including Community Sector Banking and Community Telco Australia.

Joined in 2002. Having held senior positions with international banks in Sydney, Brisbane, Melbourne and London, Greg has broad experience in banking and finance. For the past 16 years he has been with the Bendigo & Adelaide Bank group focussing on Community Sector Banking and social finance.

He is also the current Chair of Treasury Corporation Victoria.

Eleri Morgan-Thomas resigned from her position as board representative effective 28 June 2013.

twenty-five

our

numbers our customer diversity: by value

As at 1 November 2013 Community Sector Banking generates income from the Bendigo and Adelaide Bank for deposits and loans it manages on behalf of our customers. This income is determined under a profit sharing arrangement. As a franchisee of Bendigo and Adelaide Bank, our customer deposits are protected by the bank’s regulatory framework and its A- credit rating with all three major agencies.

$749

million total average funds under management (both loans and deposits)

twenty-six

19,524 deposit accounts 1,918 loan accounts

22% Housing & Developments

14% Culture & Recreation

23%

1%

5%

1% 2% Individual (incl SIDA) 2% Indigenous 2% Philanthropic & Voluntarism Law, Advocacy & Politics

5%

21,442

Health

6%

2012 2013

Professional Associations Education & Research

Environment

3% Childcare 2% Religious

Includes: Cash Management Trading Account

Gift Fund Account

total accounts

our not-for-profit customers

12%

Social Services

Other

our customer accounts

6,328 7,476

18% increase

Capacity Building Online Account

Social Investment Deposit Account

b-packaged® & b-optimised®

Loan facility

our

thanks

Community Sector Banking could not have had such a successful 2013 without the support of a broad team of skilled professionals. We take this opportunity to thank all of our suppliers, as well as customers and organisations that supported us during the year.

Thanks also to the many business units and branches of Bendigo and Adelaide Bank that have provided assistance, guidance and support.

contact us

references

1300 CSBANK (1300 272 265) Monday to Friday 8.30am to 6pm AEST customerservice@csbanking.com.au

Not-for-profit sector by numbers - page two >

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visit us communitysectorbanking.com.au and keep in the loop with our newsletter or drop into any Bendigo Bank branch

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Financing social outcomes - page ten >

Community Sector Banking Pty Ltd ACN 098 858 765. Authorised Representative No. 265317. Level 1, Wing C, Innovation Campus, Squires Way, North Wollongong NSW 2500. Community Sector Banking is a franchisee and Authorised Representative of Bendigo and Adelaide Bank Limited AFSL 237879. (S46637) (12/13)

Productivity Commission (2010), Contribution of the Not-for-Profit Sector, Research Reports, Canberra ABS (2009), Australian National Accounts: Non-Profit Institutions Satellite Account 200607, reissue 2009, Cat No 5256.0 ABS, Canberra National Volunteering Strategy (2011) McGregor-Lowndes, Myles and Newton, Cameron J (2009. An examination of tax deductible donations made by individual Australian taxpayers in 2006-07 [QUT Working Paper No 45]) NAB Charitable Giving Index 2013 Barraket, Jo, Collyer, Nick, Oâ&#x20AC;&#x2122;Connor, Matt, & Anderson, Heather (2010) Finding Australiaâ&#x20AC;&#x2122;s social enterprise sector : final report. Social Traders, Melbourne.