Community Sector Banking Yearbook 2012

yearbook 2012 celebrating 10 years contents

Thanks for the moments with our customers and friends that became the collage. 4walls. Alcheringa Hostel.

Bendigo Access Employment. Bendigo Bank. Community Sector Banking staff. Goori House. Haven; Home Safe.

Holden Street Neighbourhood House. Horizon Housing. In-roads participants. Knoxbrooke. Lifebridge - Tweed Valley Respite Centre. Multicultural Development Association. South Coast Natural Resource Management. The Disability Trust. The Range Child Care Centre. Youth Projects.

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celebrating 10 years of real solutions & real impact

• Community 21 forms • Bendigo Bank commits to banking • Community Sector service for Banking launch @ not-forWollongong Uni profits • 1st loan $1.22m to purchase property • 1st microfinance • HQ in Corrimal, staff pilot launch in Melbourne, small loans for Bendigo & Brisbane disadvantaged people • product launch: • 2,876 deposit Cash Management accounts Trading Account • $2.8m loan for notfor-profit to buy Sydney CBD building • Community • product launch: Salary 21 host financial benefit card (now capacity called b-packaged) building conference b-packaged

• $72m in loans • $500m balance sheet • 5,000 customers • In-roads microfinance project • co-host Digital Inclusion Summit • biggest loan to date • SA office open $50m to build 800 affordable homes • 16,557 deposit accounts • Community Sector Banking re-brands

2010

2005 2006 • admittance into the International Association of Investors in the Social Economy (INAISE) global alliance

2012

2009 • GFC makes life tough for not-for-profits • 7,426 b-packaged cards • product launch: b-optimised

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2008 • WA office open • 1st dividend payment to shareholders

10

years

2001 2002 2003 2004

2011

Happy ten years!

• product launch: Social Investment Deposit Account • 50+ staff • 6,300 customers • HQ moves to Innovation Campus @ Wollongong Uni • $650m balance sheet • initial investment of shareholders repaid

2007 • 12,736 deposit accounts • product launch: Capacity Builder Online • product launch: Gift Fund Account

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foreword As 2012 draws to a close, we reflect on a successful year at Community Sector Banking. And more significantly, we look back over the first decade of our existence.

This 2012 year book celebrates our first 10 years. We have stood the test of time and proven ourselves as a respected provider of financial services with a deep understanding of the not-for-profit sector’s diverse needs and issues.

This year has seen a number of highlights including: returning the initial investment of Community 21 and Bendigo and Adelaide Bank; adding more than 1,000 new not-for-profit customers; collaborating to build the social finance market in Australia; and fighting financial exclusion through our microcredit program.

We continue to innovate and find new ways to support the sector, such as with the launch of the Social Investment Deposit Account – furthering our commitment to social and financial return.

Throughout this first decade, we’ve been privileged to share in some of the amazing achievements of our customers. Our ongoing purpose is to help not-for-profits create social impact and community wellbeing – we look forward to assisting them into the next decade and beyond.

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chairperson’s report

real collaboration

shareholder reports

real impact

ceo and md’s report

real financial solutions

real momentum

real social investment

our people

real commitment

real partners

real vision

real inclusion

thank you

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Mark and Chris participating in The Disability Trust’s health program in Wollongong, NSW

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chairperson’s report Community Sector Banking is the manifestation of a simple idea – the not-for-profit sector’s need for a banking service that understands their unique situation and delivers tailored solutions to help achieve social outcomes.

This idea was conceived 10 years ago, and the passing of a decade gives us a great opportunity to pause and reflect on how far we have come.

Today, Community Sector Banking provides a suite of banking services to 6,300 organisations (equating to 10 per cent of economically significant not-for-profits) in Australia.

We are grateful for the continuing inflow of customers – around 100 new community organisations each month during 2012 – reinforcing just how much the sector values a tailored banking service that responds to its needs.

As a banking service to the not-for-profit sector, we continue to innovate and introduce new solutions. The 2012 launch of the Social Investment Deposit Account – our social finance product that reinvests our banking profits into social endeavours – is a great example.

These achievements demonstrate the strength of Community Sector Banking. In the next decade, as we welcome more not-for-profits into our expanding customer community, we must remain focused on growing the sector’s capacity for delivering social impact.

David Thompson AM Chairperson Community Sector Banking

2012 has also been a year of healthy financial growth. Our balance sheet now sits at a strong $650 million; and we have repaid the initial stakes of Community 21 and Bendigo and Adelaide Bank, during a decade of remarkable development – despite the recent economically challenging times.

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shareholder reports bendigo and adelaide bank Community Sector Banking has achieved some significant milestones this past year and, indeed, throughout its first decade of operation.

At the start of this year Community Sector Banking paid a significant dividend to Bendigo and Adelaide Bank, the final repayment of our initial capital outlay into the joint venture partnership with Community 21. This major milestone deserves celebration equal to its 10th birthday celebrations.

We are extremely proud of our ongoing investment in Community Sector Banking, and believe it provides a valuable connection to our community engagement strategy.

Bendigo and Adelaide Bank 50%

Community 21 50%

We focus on the success of our customers, partners and shareholders, always striving to form relevant and valued connections in the communities in which we operate. Similarly, Community Sector Banking is committed to strengthening communities through ongoing partnerships with not-for-profit organisations.

In its first decade in business, Community Sector Banking has certainly fulfilled its goal of becoming a specialist in banking for not-for-profits.

And they go much further, as leaders in the social finance market in Australia, demonstrating innovation with the microcredit program, which helps disadvantaged Australians in their pursuit of financial wellbeing. Community Sector Banking continues to offer new products and services that are relevant to the customer and enhance community wellbeing.

As both a Community Sector Banking shareholder and supplier, we have a unique perspective of the valuable work of the team. We congratulate their achievements and look forward to strengthening communities together.

Mike Hirst Managing Director Bendigo and Adelaide Bank

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shareholder reports community 21 It is at once humbling and invigorating to see how far Community 21 has come in the ten years since 20 not-for-profit organisations joined forces with Bendigo and Adelaide Bank to create Australia’s only banking service solely for the sector.

Our founding goal was to launch a financial institution like no other in Australia; Community Sector Banking delivers on this goal. Bendigo and Adelaide Bank brings deep rigour and expertise in the delivery of financial products; while we bring an invaluable connection with the sector.

Today, Community 21 is a key conduit between Community Sector Banking and the sector. We are a central, critical source of intelligence; a point through which they can test their thinking and refine their offering to effectively respond to the sector’s needs.

Bendigo and Adelaide Bank 50%

Community 21 50%

Looking forward, 2013 is shaping up to be a big year for Community 21. We are expanding our scope and seeking a wider shareholder base by carrying out a share offer to raise capital.

Community Sector Banking’s customer base and not-for-profit organisations will be encouraged to become shareholders – strengthening our position as a truly ‘sector-owned’ financial resource.

It is an exciting future, in which we can actively participate in transforming the way the not-for-profit sector accesses the funding needed to continue the important work it does.

Peter Quarmby Executive Director | Community 21

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ceo and md’s report Our founding vision was to support the not-for-profit sector, delivering solutions and strategies that have tangible outcomes. Today, we are doing this and much more.

We can proudly cite a long list of achievements in terms of engaging with the not-for-profit sector, government and the community: > Our everyday banking products are used by the equivalent of 10 per cent of Australia’s economically significant not-for-profit sector. > In-roads, our program to help financially disadvantaged Australians get back on track, has been used by nearly 200 people. > We have financed affordable housing developments that provide homes to thousands of Australians. > We have facilitated dialogue and knowledge exchange between international organisations and the Australian government to help develop a robust social finance market.

For an organisation grown from such humble beginnings, this is a gratifying position to be in.

Now, we relish the challenge of working with other leaders in developing social finance and impact investing in Australia, and continuing to develop and deliver highly tailored solutions geared to the sector’s needs.

As many not-for-profits become increasingly sophisticated in terms of their financial management abilities – and as a number of subsectors demonstrate a higher capacity for generating financial returns to investors – we are drawing upon world’s best practice in blending capital solutions for these organisations.

Now more than ever, we see the worth of Bendigo and Adelaide Bank as both shareholder and supplier supporting the critical work of not-forprofits within local communities. This alignment of values means we can offer more comprehensive solutions to the sector, especially in such areas as affordable housing, disability services and aged care.

The past decade has certainly not been without its challenges. The entire Community Sector Banking team has worked incredibly hard to develop products and services of real value to the not-for-profit sector – and their diligence has paid off. A restructure of our organisation in 2012 has established a new and responsive model, laying the foundation for longterm growth.

I am extremely proud of how far we have come and I look forward to building momentum and growth; continuing to assist our not-for-profit customers in creating real impact over the next decade and beyond.

Greg Peel CEO and Managing Director Community Sector Banking

10

years

Ten years on from the day we launched it is hard to believe how far we have come.

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real momentum In Australia and overseas, social finance is garnering serious attention from governments, not-for-profit organisations and the business sector. This emerging field of finance delivers the twin benefits of meeting social or environment goals and delivering financial returns to investors.

Social finance is often called impact investing and can take many forms.

It might be an affordable housing bond – whereby capital is raised from investors to meet the urgent need for more social housing developments.

It may be a social impact bond – a way for governments to share the costs and benefits of implementing important community services and projects. It may even be an account that gives back, like our Social Investment Deposit Account (read more).

a social side of finance Community Sector Banking is proud to be working with the leaders in this field. 2012 was an exciting year and we made great strides in raising awareness and ensuring government support to continue to explore social finance initiatives.

Community Sector Banking has been running hard on initiatives and recommendations from the senate inquiry report ‘Investing for good: the development of a capital market for the not-forprofit sector in Australia’.

We have: > Become an active founding partner of Social Enterprise Finance Australia. > Successfully implemented In-roads, our microcredit program as part of the government’s Community Development Financial Institutions pilot.

Social finance funds vital outcomes like education and housing.

> Briefed key government stakeholders (including the Department of Prime Minister and Cabinet) about policy development and capitalising on trends. > Facilitated international learning exchange with leading UK social finance representatives.

working with the experts As Australia establishes its social finance market, we are drawing on international best practice. Around the world, there are countless success stories where impact investing delivers both social and financial dividends.

In 2012, Community Sector Banking met with experts from some of the most influential social finance organisations around the world and closer to home– including Triodos Bank, Social Finance UK, NESTA, the Centre for Social Impact and the Responsible Investment Association of Australasia (read more).

Impact investing and social finance principles are core foundations of our business and a field that Community Sector Banking is absolutely committed to. We have proven our commitment in 2012, and look forward to leveraging the growing interest in this field to create more impact through investment.

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Shaquendra, Lena and Quaneishar participated in financial literacy training through In-roads program in Logan, Qld.

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real social investment The launch of the Social Investment Deposit Account is the first step in a range of products and initiatives that undertake a social finance approach aiming for both social and financial return.

The Social Investment Deposit Account is a new type of account aimed at community minded people and organisations that prefer to see their investments contributing to social change, than just locked away. It offers all the benefits of a competitive investment account in which customers watch their savings grow, while contributing to social outcomes within the community.

valued outcomes Community Sector Banking is committed to making a difference, and as such the causes and projects the Social Investment Deposit Account donates to will be asked to demonstrate: > honesty, transparency and integrity > measurable social impact > economic and environmental sustainability > diversity, equal opportunity and fair treatment.

Community Sector Banking gives away 50% of all profits made on these accounts to social projects and organisations, so just by having savings in a Social Investment Deposit Account, customers can make a difference.

Until 2015 Community Sector Banking has pledged the grants to go towards fostering community development through financial inclusion and wellbeing.

To maximise the combined social impact of the investment, the account also offers customers an option to make a tax-deductible donation of a proportion of interest earned on their account.

a model partnership

best practice granting Donations will be directed to an account held with Bendigo and Adelaide Bank’s charitable arm, the Community Enterprise Foundation. Community Sector Banking is working closely with colleagues to ensure best practice philanthropy and management of the funds.

We regard this product as a long term commitment and will be working to accumulate enough capital in the account that any donations or grants will truly make a difference. As such, we anticipate beginning the granting process in the latter part of 2013.

This flexible account can also be used by philanthropic organisations and not-for-profit organisations who become our Social Impact Partners, to offer their supporters a way to further engage. Community Sector Banking’s 50% account profit contribution is then channelled to the Social Impact Partner organisation and their work.

The Social Investment Deposit Account demonstrates our commitment to assisting not-for-profit organisations to achieve their goals and to helping them generate the money to do it (read more).

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real partners Bendigo and Adelaide Bank aims to be Australia’s leading customer-connected Bank.

2012 snapshot

MD of Bendigo and Adelaide Bank, Mike Hirst receiving dividend payment from Community Sector Banking.

Happy 10th Birthday Community Sector Banking!

Wishing you many more years of business success and we look forward to strengthening communities together.

Our focus on the success of our customers, people, partners and communities underlines our commitment to deliver products and services that help all stakeholders achieve their goals.

In taking a long-term view of the business, we make decisions that will generate value for years to come.

We partner for sustainable outcomes, striving to meet customer expectations by continually improving our business, while giving them control of how they define our banking relationship.

1.5 million customers

$80 million returned to local communities through the Community Bank® network

Top 80 on ASX list

Purchase of a equity stake in Hub IT Holdings eCommerce designer

$3 billion market capitalisation A- Credit rating with Fitch, Standard & Poor’s and Moody’s 486 branches 2,000 ATMS 6,500 employees

Implemented smartphone application for customers Strengthened social media presence by adding Facebook with purpose-built branch locator The PlanBig community grew to 6,300 members and 500 active plans. Planbig enables people to share their ideas and invites supporters to volunteer their skills and knowledge via an online forum to help turn big plans into reality.

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real partners Community 21 has a unique ownership structure as an unlisted public company deriving commercial return on equity, with shareholdings limited to not-for-profit organisations.

The twenty founding shareholders represent the diverse nature of Australia’s not-for-profit sector.

A decade ago we thought Community Sector Banking was a good idea. Over 6,000 customers from Australia’s third sector later, we know it was a great idea! Happy 10th Birthday – we’re looking forward to your 21st!’ O Group

Ten years ago we had a bold dream – now I pinch myself to discover that it’s come true!’

Jobs Australia

We are really proud to have been part of the Community Sector Banking family since the beginning – watching it move from conception, through to its first steps, then finding its stride, and now going from strength to strength.’ Access Community Group

ETC is proud to be a Community Sector Banking shareholder. Happy 10th Birthday!’

Enterprise & Training Company

My how you have grown! You have created a unique business, an example to the whole sector about creating the future, being bold and commercially smart.’ St Luke’s

Congratulations to Community Sector Banking for 10 years of showing that social investment can be good business too!’ Yfoundations

From the seed of an idea, to a plan, to a thriving organisation – you’ve come a long way! It’s exciting to see important projects and advocacy made possible by your support.’ Anglicare Tasmania

Ten years helping to build the financial capacity of the community sector to deliver better outcomes deserves recognition, and we’ve been pleased to be part of that journey.’ NCOSS

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real inclusion

Jasmine, VIC

Aunty Mary, QLD

Success is measured in the individual stories that come from people whose lives have changed as they step out of poverty.

reducing financial exclusion

towards financial inclusion

If the litmus test for whether a person is financially excluded from society is whether they can raise $3,000 in an emergency then, sadly, more and more Australians are finding themselves without the tools needed to pass the test and stuck in a cycle of poverty and exclusion.

The federal government has committed to further assess and measure the benefits that access to microfinance delivers to disadvantaged people.

Community Sector Banking will continue to deliver In-roads – with a particular focus on helping urban and remote Indigenous communities – as part of a network of CDFIs in Australia, and is proud to be a part of this important initiative.

When people struggling on low incomes and stretched budgets are suddenly faced with an unexpected bill, a broken appliance or a problem with their car, they often don’t have the money to resolve the issue. And often mainstream banking services can’t help them.

Microcredit loans are sometimes the only way people can get back on track.

They can mean the difference between getting a job or spiraling further into poverty. Or from getting critical dental work versus years of waiting in pain.

Around the world, microcredit programs have offered a way to help disadvantaged people get back on their feet. In Australia, the microcredit scheme is just taking off. Our In-roads microcredit program was launched in July 2011 as part of the federal government’s $6.2 million Community Development Financial Institutions (CDFI) pilot program, and has provided small loans to nearly 200 people around Australia in the past year.

We don’t only measure the success of In-roads in terms of the amount of money lent. We measure it in the individual stories that come from people whose lives have changed as they step out of poverty. On that measure, Inroads continues to succeed.

in-roads stories Jasmine, VIC In-roads assisted Jasmine, a young single mother who was surprised to learn that despite having savings to contribute, working part-time and successfully gaining a university place, she was not eligible to borrow $2,000 to buy a reliable car.

This small amount of money made a huge difference to the enterprising young woman, allowing her to transport herself and her son Andrew to education, sporting and social activities, as well as enabling her to engage in the many volunteer and leadership opportunities of university life.

Aunty Mary, QLD ‘I’m very responsible with money; everyone comes to me for money. These days I’m glad I can just tell them to talk to In-roads to get help’

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real collaboration

Veronica enjoying her affordable home in Essendon, Vic

innovative lending for social impact Now a year old, Social Enterprise Finance Australia (SEFA) was established to provide commercial-like finance to social enterprises to boost their social impact and be sustainable in the long term.

service for a diverse group of disadvantaged individuals and families. Their social business model integrates allied health, employment and housing services, and a culturally-sensitive approach.

Community Sector Banking is an active partner and founding investor in SEFA alongside the NSW Aboriginal Lands Council and world leader in social banking, Triodos Bank. SEFA was kicked off by a seeding grant from the federal government’s Social Enterprise Development and Investment Fund, and with the support of key partners including Macquarie Group Foundation, Bush Heritage Australia and the Innovation & Entrepreneurship Research Group of the University of Sydney’s Business School.

SEFA is actively seeking finance enquiries from community organisations and social entrepreneurs, as well as individuals and organisations interested in investing in a solid future for social enterprise in Australia.

1st loan builds healthy accommodation choices in Cairns

committed to affordable housing

This year, SEFA came of age with its first loan of $450,000 to Three Sista’s to ensure marginalised residents of Cairns and Indigenous people from Cape York, travelling for health services, have affordable and safe accommodation.

Three Sista’s is a social enterprise turning a rundown tourism site into an accommodation

www.sefa.com.au

This is the second year of our important partnership with industry body PowerHousing Australia.

PowerHousing Australia works to facilitate the peer network of community housing providers to build capacity and sustainability in affordable housing not-for-profit member organisations.

Community Sector Banking sees this as a crucial partnership and so far we:

> Are in the initial stages of developing a housing bond product to fund affordable and social housing development, in tandem with Powerhousing Australia and its community housing provider members. > Granted scholarships for a delegation of community housing providers to go to the International Housing Partnership meeting in Canada, to investigate measurement of social return on investment in social housing models.

Our partnership with PowerHousing Australia cements our longstanding commitment to the growing capacity of this part of the community sector and our mutual dedication to housing Australians long into the future. www.powerhousingaustralia.com.au

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Youth Projects on foot patrol in Hosier Lane, inner Melbourne, VIC.

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real impact We are committed to strengthening local communities by supporting our hardworking customers. Sometimes support is explicit and measurable, at other times it’s less tangible.

In 2012, Community Sector Banking created real impact by helping not-for-profits achieve their goals in these areas, and many more. collaborating for alternative education OzChild delivers Community Vocational Certificate of Applied Learning (VCAL) to young people disengaged from traditional schooling. OzChild, Community Sector Banking and nine local Bendigo Bank and Community Bank® branches are working together to increase education options for disadvantaged young people in one of Melbourne’s fastest growing areas. investigating social impact bonds Community Sector Banking was proud to contribute to the inaugural social finance forum with the Centre for Social Impact.

‘Social Impact Bonds: global perspective and local progress,’ explored opportunities and challenges brought by learnings from around the world and closer to home.

media monitoring for the sector

real assistance

Community Sector Banking is proudly supporting Australian Council of Social Service’s (ACOSS) recently developed sector-specific daily media clippings service.

2012 saw us supporting our customers’ big events and fundraising in many and varied ways. > Helped employment and training services and other community organisations network and build skills through supporting conferences. > Over 200 sector representatives attended our not-for-profit events co-hosted with branches throughout the country. > Facilitated applications for customers to the Bendigo and Adelaide Bank’s charitable arm, the Community Enterprise Foundation. > Fostered local community action including planning disaster recovery. > And throughout the year, Community Sector Banking staff ran, walked, and cycled their way to support and fundraise for too many, not-for-profit causes to mention – well done!

encouraging responsible investing As a community development financial institution committed to social impact, we were pleased to present at the 8th conference of the Responsible Investment Association of Australasia (RIAA) on impact investing and social finance around the world. consulting housing staff Community Sector Banking assisted NSW Federation of Housing Organisations, to develop and implement a sector staff engagement survey. This survey will capture peculiarities of working in the community housing sector and feed into establishing industry benchmarks. reporting on families that go without We were once again proud to support Anglicare Australia’s 12th State of the Family Report. ‘When there’s not enough to eat’, explored the issue of food insecurity and poverty in the lucky country.

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real financial solutions financial snapshot of Community Sector Banking As at 1 November, 2012

$660m

total funds under management (both loans and deposits)

6,328 19,320 7,682 not-for-profit customer organisations

deposit accounts held by not-for-profits

Janice helps Tom get sun ready on The Disability Trust’s fishing trip at Kiama Harbour, NSW

b-packaged cards

> Cash Management Trading Account – an everyday account for not-for-profits > Salary packaging cards & accounts – efficiently maximise staff tax benefits > Capacity Builder Online Account (for amounts over $500,000) – for not-for-profits with large amounts to invest who want flexibility and high yield > Gift Fund Account (for not-for-profits with DGR status) – purpose built fundraising account

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real financial solutions lending to not-for-profits Borrowing funds can assist many areas of the community sector to achieve their goals. This may be a refurbishment or renovation of existing premises; an overdraft or even a new development.

5.52% 10.20% community & welfare services

75.20% affordable & social housing

7.23%

ethical investing, environment & Indigenous

health, wellbeing, employment & education

1.85% clubs & associations

We have found Community Sector Banking to be an extremely good fit for our organisation. They understand our needs and deliver in a professional and tailored way.

Disability Trust

The solutions focussed approach to lending is the key to our longstanding relationship with Community Sector Banking; we’re on the same page with our shared commitment to housing disadvantaged Australians.

Haven; Home Safe

We use the full range of great services and have an excellent relationship with our business manager; but what our social enterprises find really useful, is the flexibility of payment systems, including online and Eftpos.

Bendigo Access Employment

the lowdown Community Sector Banking generates income from Bendigo and Adelaide Bank for the deposits and loans it manages on behalf of our customers.

This income is determined under a profit sharing arrangement. As a franchisee of Bendigo and Adelaide Bank, our customer deposits are protected by the bank’s regulatory framework and its A- credit rating with all three major ratings agencies.

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our people

david t

jenny

david p

eleri

rob

greg

our board Three directors from Bendigo and Adelaide Bank and three from Community 21 govern Community Sector Banking.

Directors were asked about Community Sector Banking’s greatest impact over the past decade.

David Thompson AM, Chairperson Joined in 2005 – David is a founding Director of Community Sector Banking, and the founding Chair of Community 21. He is also currently CEO of Jobs Australia; Chair of the National Roundtable of Nonprofit Organisations Limited; Chair of the Jobs Australia Foundation; Chair of COMMACT International and Director of Beyond Empathy.

“Successful engagement with and delivery of tailored banking and financial services to more than 10% of Australia’s economically significant not-for-profits – and that’s a good start!”

David Pugh, Director Joined in 2008 – David is CEO of St Luke’s Anglicare, and a Director of Community 21.

David is a graduate of the Australian Institute of Company Directors.

“Community Sector Banking has impacted on the whole financial sector’s understanding of, and commitment to, flexible, responsive, thoughtful and pro-active banking relevant to the needs of the community sector.”

Rob Hunt AM, Director Joined in 2002 – Since retiring as Managing Director of Bendigo and Adelaide Bank, Rob remains involved in various community initiatives on behalf of the Bank – including Community Sector Banking and the Community Bank® Strategic Advisory Board. He is also the current Chair of Treasury Corporation Victoria.

“The joint venture has demonstrated what can be achieved by committed people focused on enhancing the work and outcomes of the community sector in communities right across Australia - all from the sector’s everyday banking.”

Greg Peel, Managing Director & CEO Joined in 2002 – Having held senior positions with international banks in Sydney, Brisbane, Melbourne and London, Greg has broad experience in banking and finance. For the past 16 years he has been with the Bendigo group focusing on Community Sector Banking and social finance.

“By acting collectively we created a real value proposition; a catalyst that changed the delivery of financial services to the sector and enhanced their social impact.”

Jenny Dawson, Director Joined in 2002 – Jenny is a Non-Executive Director of Bendigo and Adelaide Bank. She is also Chair of the bank’s Audit Committee, of Sandhurst Trustee Limited, and of the Regional Development Advisory (RDA) Committee for the Loddon Mallee region.

“We have grown from zero and a good idea, to bank footings of $650 million.

Going through the establishment phase; we have matured to reach a critical mass that should ensure continued profitability for our shareholders and the sector.”

Eleri Morgan-Thomas, Director Re-joined in 2009 – As a founding Director of Community Sector Banking and Community 21, Eleri is Director of Service Impact at Mission Australia. She is on the boards of 2 housing companies and her local cycling club.

“We’ve changed the banking landscape for not-for-profits in this country and developing new products and services that were barely possible when we started - we led and others followed.”

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our people our executive team funding & projects Joe Sheehan • lending solutions • capital markets • research & project management

customer service & operations

business development

finance & risk

Ken Langston

Wayne Trotman

John Goodwin

• business development • stakeholder liaison & education • not-for-profit sector experts

• financial management & risk • reporting & analytics • legal

• customer experience • product implementation • customer data management

marketing & communications

people & culture

Amanda Watt

Maz Thomson

• brand & partnership management • internal & external communications • media & PR

• recruitment & induction • performance management • OH&S

strategy & innovation

ceo & md office

Peter Quarmby

Greg Peel

• digital strategy • Indigenous inclusion • sector capacity building

• policy • governance • internal and external strategy

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Aboriginal Southeast Queenslander and In-roads participant, Robert heading to work in Brisbane, Qld.

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real commitment our action plan for reconciliation

The main elements of our RAP include:

Community Sector Banking believes that true reconciliation requires action. We are committed to playing our part in removing inequities between Aboriginal and Torres Strait Islander people and non-Indigenous people, and creating a more just, equitable and reconciled Australia – an Australia where Indigenous people can realise their full potential and their dreams.

> Skills exchange and relationship strengthening with Indigenousfocussed and run organisations from our customer and stakeholder base.

In 2012 we made an ongoing commitment to reconciliation between Aboriginal and Torres Strait Islanders and non-Indigenous Australians through the development of a Reconciliation Action Plan (RAP).

> Continue to follow our organisational strategic priorities including our Indigenous banking strategy and our In-roads microcredit program for Indigenous people.

We’ve worked closely with Reconciliation Australia during the RAP’s development, and have consulted extensively with staff to ensure their full engagement in the process. In the staff survey we conducted, 70% were in favour of cultural awareness training and working on our Indigenous-focussed strategic priorities.

The RAP will begin to be implemented in early 2013 and actions carried out through to June 2015 when it will be reviewed and renewed.

> Developing a comprehensive cultural awareness policy that includes cultural awareness training and improving measures to show respect to Aboriginal and Torres Strait Islander culture.

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real vision In 2012, we reviewed our vision, mission and values to ensure they reflect our position and the future. It’s being authentic about who we are and what we do.”

David Thompson, Chairperson

Our vision is to be the financial institution that strengthens not‐for‐profits in delivering social change and community wellbeing.

Our mission is to harness the understanding and capabilities of our joint venture partners to provide tailored banking and innovative financial solutions for not‐for‐profit organisations.

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thank you Community Sector Banking could not have had such a successful 2012 without the support of a broad team of skilled professionals. We take this opportunity to extend thanks to all of our suppliers, as well as the people and organisations that have supported us during the year.

Thanks also to the many business units and branches of Bendigo and Adelaide Bank for providing assistance, guidance and support throughout the year. call us 1300 CSBANK (1300 272 265)

connect

email us customerservice@csbanking.com.au

twitter.com/csbanking

facebook.com/CommunitySectorBanking

youtube.com/CSBanking visit us communitysectorbanking.com.au or drop into any Bendigo Bank branch

Community Sector Banking Pty Ltd ABN 88 098 858 765 - Authorised Representative No. 265317 of Level 1, Wing C, Innovation Campus, Squires Way, North Wollongong NSW 2500 is a wholly owned subsidiary of Community Sector Enterprises Pty Ltd ABN 95 098 858 354, a joint venture between Bendigo and Adelaide Bank Limited ABN 11 068 049 178 - AFSL 237879 and Community 21 Limited ABN 79 097 612 416. Community Sector Banking Pty Ltd communitysectorbanking.com.au is a franchisee and authorised representative of Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo Vic 3550. (S42338) (11/12)

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