year book 2011
real people. real impact.
foreword At the start of any new venture, lofty goals must be set aside while a solid and sustainable business base develops. This is certainly the case for Community Sector Banking, formed in 2002 to strengthen the not-for-profit sector and enable community organisations to take control of their destinies. As you will read in the following pages, 2011 has been an exciting year of consolidation and innovation. We have secured a position in the market and built a sustainable business, allowing us to pursue our original dreams with confidence and vigour. We are now working on diverse projects that strengthen the financial position of community organisations and support their endeavours for social change. In 2011, our real impact has been in expanding our core banking business, investing in communities and social and affordable housing, and implementing microcredit programs for disadvantaged Australians.
contents foreword
2
vision, mission and values
3
chairperson’s report
4
chair of community 21 report
md of bendigo and adelaide bank’s report
7
ceo and md’s report
8
strategic areas and projects investing in social impact
2
6
9 9
In-roads into financial wellbeing
10
social and affordable housing
12
financial snapshot
14
real support
15
our people
19
our board
20
our shareholders
22
thank you
23
year book 2011
This year book is a celebration of the hard work and dedication of almost 5,000 not-for-profit organisations that we continue to serve.
vision, mission and values vision Our vision is to be the financial institution that strengthens the not-for-profit sector in its delivery of positive social change.
mission Our mission is to contribute to a stronger Australian not-for-profit sector by providing innovative financial solutions and high-quality tailored products and services.
values In partnership with its stakeholders, Community Sector Banking is committed to building an equitable society. 1. Community Sector Banking will behave with honesty, transparency and integrity in all dealings with its customers, shareholders and colleagues. 2. Community Sector Banking is passionate about delivering measurable social impact. 3. Community Sector Banking will act responsibly to support economical and environmental sustainability. 4. Community Sector Banking will recognise the effort and contribution of its employees and support career development opportunities including continuing education. 5. Community Sector Banking is committed to diversity, equal opportunity and fair treatment.
real people. real impact.
3
chairperson’s report consolidating operations and fulfilling long held goals As we come to the end of a successful year at Community Sector Banking, I am honoured in my role as Chair to present the 2011 year book. This year’s report summarises many of our achievements in what has been a year of growing operational maturity and the fulfilment of some long-held strategic intentions. While 2011 has been turbulent for the world economy, Australian not-for-profits continue to serve their communities and create social change. Community Sector Banking continues to grow and expand our services to assist them. Community Sector Banking has passed substantial business milestones. We have: •
A balance sheet of more than half a billion dollars – a significant milestone and an indication of the faith our customers place in us
•
Once again paid a dividend to our joint venture shareholders
•
Restructured and employed new staff to ensure national coverage and better customer access to specialist assistance
•
Increased our presence in all Bendigo Bank branches and made it easier to open accounts for customers on our behalf
•
Recorded significant growth – as at November we have 4,967 not-for-profit organisations banking with us.
Fulfilling longstanding strategic goals A founding goal of the organisation was to encourage and support innovative methods of generating funding and capital for not-for-profit organisations. In 2011, our work in community development finance, social investment and social
4
year book 2011
enterprise investment has helped increase the diversity of funding for positive social outcomes. Highlights from our work in these areas include: •
Strengthening our commitment to social and affordable housing with new partnerships and projects, as well as financing capital for the construction of over 1,100 homes
•
Gaining federal government Community Development Financial Institution (CDFI) funding for delivery of the In-roads program – providing microcredit and financial training to individuals excluded from mainstream banking
•
The Social Enterprise Finance Australia (SEFA) fund, set up to foster social enterprises, received significant seed funding from the federal government and contributions from the partners.
It has been another busy and productive year for which I’d like to thank the leadership team and staff of Community Sector Banking for remaining committed to our founding purpose and vision – developing ways to assist community organisations create social change. Jenny Dawson Chairperson, Community Sector Banking
‘We have a sense that the bank is on our side – everyone works to get the best possible banking outcomes for our small community organisation.’ Angela Savage, Executive Officer, Association of Neighbourhood Houses & Learning Centres
real people. real impact.
5
chair of community 21 report taking control of our destiny Community 21, a consortium of 20 not-for-profits, was created in 2001 with the purpose of advancing the cause of the not-for-profit sector. It had a particular focus on the provision of financial support to empower organisations to achieve their social goals.
On behalf of the directors of Community 21, I would like to thank the Community Sector Banking team for its achievements in this area and its ongoing engagement with not-for-profit organisations. In particular, I acknowledge the tireless work of Greg Peel and Peter Quarmby.
In 2002 when Community 21 combined with Bendigo Bank to form Community Sector Banking,
I also express appreciation for the dedication, commitment and wisdom provided by Bendigo and
they created a platform for building financial empowerment.
Adelaide Bank and Community 21 representatives who serve on the Board of Community Sector Banking. Special acknowledgement should be given to Jenny Dawson for her accomplished chairing of the Board during the year.
Today I am delighted to report that Community Sector Banking has made a very significant contribution to the not-for-profit sector, and that together we are working hard to build a sector in control of its destiny. Community Sector Banking now provides banking services to 4,967 not-for-profit organisations – giving these organisations much needed support so that they can continue to make a positive difference in society. Community Sector Banking and Community 21 are working together to advocate for a stronger community sector as an outcome of the current federal government’s reform agenda. One tangible step we have taken is harnessing federal government’s interest and beginning the hard conversations the sector needs to have, by sponsoring the Community 21 Breakfast Seminar Series. In addition to the provision of comprehensive banking services, Community Sector Banking has poured significant energy into impact investing in 2011. Reflecting a worldwide trend towards social finance, Community Sector Banking has developed a raft of strategies and solutions for building alternative capital streams and the sustainability of the not-for-profit sector.
6
year book 2011
With so much positive work complete, we can now look to the future. We hope to bring more not-forprofit organisations to the Community 21 table, to consolidate our position as a voice for the sector and to help deliver crucial financial products and services to our not-for-profit customers. We also look forward to working with Community Sector Banking in the impact investing space – as we all share the same vision – which is to make a real difference in our society. David Thompson AM Chair, Community 21 Limited and Community Sector Banking Director
managing director of bendigo and adelaide bank limited building solutions together At Bendigo and Adelaide Bank, we aim to be Australia’s leading customer-connected bank. We will achieve this by focusing on the success of our customers, people, communities and partners. We take a 100-year view of the business. We listen to what our customers want, we respect their choices, needs and objectives and we partner for sustainable, long-term outcomes. This is what our people work towards everyday and it’s what differentiates both our Bank and Community Sector Banking. In the nine years since we joined forces with a consortium of 20 not-for-profit organisations, Community Sector Banking has been looking after the Australian not-for-profit sector. With an innovative approach, a team of resourceful thinkers, and real experience, Community Sector Banking is still Australia’s only banking service solely dedicated to helping the not-for-profit sector. Just like Bendigo and Adelaide Bank, Community Sector Banking is all about building solutions for our customers and their communities, and with the interests of our customers at the forefront, together we make a dynamic team. Last year, Community Sector Banking conducted their annual staff survey, requesting feedback from our branches about how we could improve service to our existing and potential customers. Survey results have fed directly into a number of process and communication enhancements between Community Sector Banking and the Bendigo and Adelaide Bank network, and customers will hopefully be experiencing the results in their interactions. We are working together to assist our customers by increasing the presence of the Community Sector Banking business managers in all states across the country. The business managers work closely with
our 450 branches, their staff and communities, to ensure we find the best financial solutions for each customer. We have simplified and streamlined the account opening process in our branches, making it simple and trouble free for our customers, and removing disincentives for branches. We have worked with Community Sector Banking this year to engage with our customer base and support their endeavours, both financial and nonfinancial. Together, we have: • Helped Catchment Youth Services launch a new website • Assisted Knoxbrooke Inc. to purchase a bus for transporting clients • Held forums to assist our not-for-profit communities with information about products and services and conducted treasury briefing sessions with the bank’s Financial Markets team • Provided finance for over 1,100 dwellings (many of them social and affordable homes) to Community Sector Banking customers • And, when looking to donate to support flood victims, our Community Enterprise Foundation team sought the advice of Community Sector Banking and their on-the-ground knowledge to find worthwhile projects. 2012 is guaranteed to be an exciting one for Community Sector Banking and the not-for-profit sector. We are proud of our partnership and look forward to building on this momentum together and providing innovative financial solutions for you, our customers. Mike Hirst Managing Director, Bendigo and Adelaide Bank real people. real impact.
7
ceo and managing director’s report
a solid foundation for innovation Community Sector Banking has always been driven by the goal of facilitating positive social change. In 2011, many of the ideas we have been fine-tuning over the past nine years have crystallised into real outcomes that deliver on this goal. It has been a remarkable year in which some great stories have emerged; partnering with the not-for-profit sector, working with governments both in Australia and overseas, and positively impacting local communities.
During the year we were honoured to participate in roundtables hosted by the former Minister for Social Housing and Homelessness, Senator Mark Arbib, on access to finance in the affordable housing sector. We also partnered with PowerHousing Australia, a consortium of 25 community housing organisations, to help them become more sustainable – so they can increase the supply of housing for low to moderate income Australians.
These stories have been made possible thanks to the fundamental success of our banking business. By leveraging the Bendigo and Adelaide Bank’s retail network of more than 450 branches, we have made it easier than ever for not-for-profit organisations to learn about our services and start banking with us. As a result, we are now approaching 5,000 not-forprofit customers and have a balance sheet in excess of $500 million.
We are proud of our role in advising organisations and government about how best to invest in the not-for-profit sector, nationally and internationally. Whether it has been our recommendations to the UK’s Big Society Capital, or our involvement in the International Association for Investors in Social Economics, or our participation in discussions at the highest levels of government – Community Sector Banking is making a name for itself as an agent of social change.
This gives us a robust and sustainable banking business so we can do what we do best – support the not-for-profit sector to deliver solutions and strategies that create real outcomes for local communities.
2011 has been a year in which ideas have been transformed into strategies that, in turn, are transforming many thousands of Australians’ lives. We look forward to seeing what 2012 will bring.
Our philosophy is that by diversifying their financial base, not-for-profits will increase sustainability and lower risk. We are thinking creatively about generating capital and investing in social outcomes. Take our work in social and affordable housing; over recent years Community Sector Banking has built expertise and taken a lead role in our partnership with Bendigo and Adelaide Bank to develop credit policy and lending structures tailored to the particular needs of our customers. We provided specialist advice and facilitated establishing one of the Bank’s largest loans for a leading affordable and
8
social housing provider. We continue to work together to cater for their needs.
year book 2011
Greg Peel CEO and Managing Director, Community Sector Banking
When community organisations do what they do best, they benefit the whole community, so what if the whole community could invest in the positive outcomes?
impact investing: making financial and social returns
Across the globe, words like ‘impact investing’ and ‘social finance’ are gaining traction as more people realise the benefit of using investment vehicles to help solve social and environmental challenges while generating a financial return. It is being dubbed a new asset class, and it is at the heart of our vision as a banking service whose primary purpose is to help not-for-profits make a difference in their communities. Our goal is to change the face of finance and philanthropy by proving that investing can make financial sense – and create positive social and environmental outcomes as well. During 2011, we’ve worked towards this goal on a number of fronts.
partnering to finance social enterprise The social enterprise movement is gaining momentum, with increasing demand from aspirants – including not-for-profits – for start-up capital to turn ideas into sustainable businesses. At Community Sector Banking we know too well the importance of social enterprise or ‘profit for purpose’ entities. As one of Australia’s largest social enterprises, we make a profit to contribute back to our purpose: assisting not-for-profits achieve their goals.
Education, Employment and Workplace Relations (DEEWR), matched by an equivalent contribution from the partners, SEFA has received more than 90 requests for finance from social enterprises around Australia. These organisations are seeking financial assistance as well as the targeted business advice and support that SEFA offers. In addition, the fund is currently inviting investors to join the founding partners in investing in businesses that make a positive contribution to our society.
creating financial inclusion Community Development Finance Institutions (CDFIs) are springing up around the world as a way of investing in communities and individuals deemed ‘uneconomically viable’ – especially in the wake of the global financial crisis. Working with the federal government, Community Sector Banking has been involved in a CDFI Pilot Program in Australia. This program delivers microcredit and microenterprise loans to people who are normally excluded from mainstream banks, and is closely aligned to our goal of supporting organisations that assist marginalised people to move out of poverty and change their lives for the better. Our program, In-roads, is explored in the following pages.
Community Sector Banking has invested capital and expertise in founding Social Enterprise Finance Australia (SEFA), a consortium of leading social and financial organisations including: Triodos Bank, Macquarie Group Foundation, the NSW Aboriginal Land Council, Bush Heritage Australia, the University of Sydney’s Innovation & Entrepreneurship Research Group, the Institute of Strategic Management, and us. Since the announcement in July with an injection of $10 million in funding from the Department of
real people. real impact.
9
community development finance makes In-roads into Australia Many thousands of Australians cannot access basic financial products such as personal loans. For these people, exclusion from mainstream banks and financial services acts as an inhibitor to participation in society. A pilot program launched by the federal government in February 2011 seeks to address this issue and assess the need for a special kind of finance that has gained credence overseas in recent years. The $6.2 million Community Development Financial Institutions (CDFI) program is aimed at helping some of Australia’s most vulnerable people to take out a loan and get their lives back on track.
The financial services include fair and affordable microcredit loans for low income earners and small enterprise. Crucially, In-roads delivers financial education hand-in-hand with the loans themselves, to equip people with the financial skills to manage this loan, and keep their finances on track over the long term. This program is a pilot and all outcomes will be fed back to the federal government to analyse for future financial policy development. From our experience within the community sector, we know there is a high need for this type of service, and we are working hard to build sustainability into this program beyond the term of the pilot.
financial inclusion for vulnerable Australians Community Sector Banking received $2.3 million of federal government funding to develop its own CDFI, called In-roads. In-roads is designed to improve the financial wellbeing of vulnerable Australians and is a perfect fit with our broader goal, to make a difference in local communities. We are running In-roads in partnership with seven not-for-profit organisations that have deep knowledge of their local community’s needs and issues.
Access Community Group – Illawarra, NSW Anglicare SA – Adelaide, SA Centre for Aboriginal Independence and Enterprise (CAIE) – South East QLD Kimberley Employment Services – Kimberley, WA
loans lead to real solutions We are on the way to our target of 600 individual loans, with people using the loans for everything from the purchase of critical everyday items like a fridge or stove, to adult education that improves employment prospects, or car repairs so they can get back to work. Because In-roads provides a real loan from a real banking service, clients can build a credit history and develop a ‘mainstream’ financial profile. The CDFI scheme is not new. The highly regarded Grameen Bank in Bangladesh, founded in the 1970s, is a leading example of how the provision of microfinance to impoverished people can empower them to break the poverty cycle without relying on predatory loans from unscrupulous lenders. Furthermore, CDFIs in various guises have operated in the United States and other Western countries with great success since the 1970s and especially since the recent global financial crisis. in-roads.com.au
O Group – TAS St Luke’s Anglicare – Bendigo Region, VIC Traditional Credit Union (TCU) – Darwin & regional and remote communities, NT
10
year book 2011
In-roads is not just about loans – it’s part of a much bigger, long term strategy to get vulnerable Australians out of the poverty cycle.
‘In-roads loans along with financial education help turn financial exclusion into financial inclusion.’ Andrew Billing, CEO, O Group real people. real impact.
11
Building a sustainable social and affordable housing model will alleviate the stress facing many Australians.
investing in social and affordable housing During 2011, in line with our longstanding commitment to social and affordable housing, Community Sector Banking has participated in financing the construction of more than 1,100 homes. This achievement responds to a real and pressing need.
Housing which is appropriate, safe, secure and ongoing is beneficial for the whole of society as well as the individual, and because of this, Community Sector Banking will continue to work closely with community housing providers to develop innovative solutions.
Housing affordability has long been an issue for many Australians. According to a recent study1, over 720,000 low to middle income households are classified as being in ‘housing stress’ (paying more than 30% of income on housing costs).
delivering real results
Clearly, many people are feeling the pinch. Australia has some of the highest housing prices in the world and private rentals have high tenancy rates, meaning that lower income earners are competing against much higher salaried tenants. People who can’t afford to buy outright often need to look at other long-term housing options.
social and affordable housing providers To help combat this issue, alternative options to private ownership and public housing are emerging thanks to social and affordable housing organisations. These social housing providers – often a hybrid of a property developer and a community service organisation – partner with organisations such as Community Sector Banking to deliver real results. For us, it is a great partnership. Community Sector Banking is committed to investing for positive impact, and social and affordable housing is the perfect example. It provides real social outcomes and a measurable social return on investment that goes beyond the simple provision of housing. For communities, positive social impacts include lower health costs, reduced reliance on social security, increased educational and employment outcomes and minimised costs to the justice system.
In addition to the provision of finance for over 1,100 houses, we have developed tailored banking products specifically for the social and affordable housing sector. We also continue to conduct research and gain intelligence – in partnership with the community housing sector – so that we can develop and deliver the best possible solutions. For example, we work closely with PowerHousing Australia, a consortium of 25 leading community housing organisations. In early 2011, Community Sector Banking was the principal sponsor of the PowerHousing annual conference, and in an ongoing partnership we provide strategic advice to help them deliver on their goal to increase the supply of affordable housing for low to moderate income earners in Australia. In return, PowerHousing Australia advises us on emerging issues, opportunities and trends in social and affordable housing. Our CEO and Managing Director, Greg Peel was proud to join roundtable discussions held by Senator Mark Arbib, former Minister for Social Housing and Homelessness, which focused on access to finance in the sector, and mobilising the debt and equity markets.
Australia’s Broken Housing System, Australians for Affordable Housing (AAH), 19 September 2011.
1
12
year book 2011
‘Community Sector Banking looks beyond balance sheets to find the best banking solutions for not-for-profits to achieve their unique missions.’ ‘They understand the benefits of building better communities and are committed to supporting the social and affordable housing sector, demonstrating both good stewardship and good business.’ Ken Marchingo, CEO, Haven; home, safe
real realpeople. people.real realimpact. impact. 1313
During 2011 we lent over $72 million to not-for-profit organisations.
financial snapshot The financial highlight of 2011 was reaching over half a billion dollars in funds under management, representing all of our deposits and loans.
as at November 2011:
4,967 17,815 8,487
Not-for-profit organisations bank with us, a growth of 20.6%
Number of customer accounts across the country
Salary Benefit Cards held by employees of our customers
lending Total lending into the sector – loan balances as at November 2011
Housing 73% Community & welfare services 15% Health, wellbeing, employment & education 5% Ethical investing, environment & Indigenous (inc. CDFI) 4% Clubs & associations (inc. sporting, arts, media & volunteer) 3%
our arrangements Community Sector Banking generates income from the Bendigo and Adelaide Bank (the Bank) for the deposits and loans it manages on behalf of our customers. This income is determined under a profit sharing arrangement with the Bank. All of our deposits and loans ultimately sit with the Bank. As such, our deposits are protected by the Bank’s regulatory framework which is supported by their A- credit rating with the three major agencies.
14
year book 2011
‘Community Sector Banking is proud to have achieved year on year growth since we started, that is now allowing us to invest in innovations for not-for-profits’ Wayne Trotman, Chief Financial Officer, Community Sector Banking.
real support We are committed to strengthening local communities by supporting our hardworking customers. We do this by being flexible and driven by our customers’ needs. Sometimes support is explicit and measurable, at other times it’s less tangible; for example, we facilitate networking opportunities, lobby government on policy development or provide advice regarding banking services. In 2011, Community Sector Banking created real impact by providing real support to not-for-profits to achieve their goals in these areas, and many more.
state of the family report We are privileged to have a strong and long-standing partnership with Anglicare Australia and many of its members. For the fourth consecutive year we have supported Anglicare Australia to produce its State of the Family Report. This year’s theme Staying Power neatly expresses Community Sector Banking’s longstanding commitment to continue developing solutions that sustain not-for-profits and create social change. This report explores the staying power required to make change in society and focuses on inclusion and exclusion in many places and community settings throughout Australia. Search for Anglicare on communitysectorbanking.com.au
national digital inclusion summit The rollout of the National Broadband Network signals a new digital era in Australia. Recognising its potential – and knowing that not-for-profits are usually too busy fulfilling their mission to be early adopters of new technologies – we realised it was important that they did not get left behind. This year, Community Sector Banking has worked on digital inclusion strategies with technology company Huawei, the federal government and IT industry leaders. We co-sponsored the summit on digital inclusion at Parliament House in Canberra, attended by over 200 technology and community sector leaders. We continue working with some of these leading organisations to encourage digital inclusion and to develop banking solutions that allow notfor-profits to plan for and use technology better to achieve their aims.
the International Association for Investors in Social Economy (INAISE) Our Executive Director, Peter Quarmby, was the first non-European to join the Board of INAISE, the peak body of social banks and microfinance organisations. Invited to the Board four years ago because of his unique experience at Community Sector Banking, Peter has built strong relationships with influential organisations around the world. It is a remarkable privilege for Community Sector Banking, and Peter in particular, to be involved with such a respected organisation. He is now applying his knowledge and experience to develop a framework for a localised, regional INAISE chapter encompassing the Asia-Pacific region. findfinance.org
real people. real impact.
15
‘With support from Community Sector Banking, our Southern Fund initiative keeps money in the region specifically for environmental projects that build resilience in the community and landscape.’ ‘We hope the fund will grow into a major conservation funding provider.’ Rob Edkins, Chief Executive South Coast NRM
1616 year yearbook book2011 2011
real assistance
treasury briefings
In 2011, our staff have been out and about supporting our customers’ big events and fundraising.
At Community Sector Banking we’re always thinking of new ways to help our customers be more effective and their organisations more sustainable.
We have:
Our treasury briefing sessions, led by Bendigo and Adelaide Bank’s Financial Markets team, aim to provide expert advice on financial markets and the impact they may have on our customers.
•
Supported neighbourhood and community houses and centres in Victoria and Tasmania with their conferences
•
Helped employment services around the country network and build skills through a number of employment services conferences (especially our shareholder, Jobs Australia)
•
Worked with housing organisations on real solutions to increase the supply of social affordable housing throughout Australia
•
Assisted Indigenous organisations in furthering plans for specialist financial services
•
Facilitated applications for our customers to the Bendigo Bank’s Community Enterprise Foundation for things such as flood relief and start up funds for a local walking group
•
And throughout the year, Community Sector Banking staff have run, walked and cycled their way to fundraise for many not-for-profit organisations and causes.
These sessions give small groups of customers the opportunity to access information about the outlook of domestic and global economies, stock markets, interest rates and currency markets as well as the impact of the GFC and recent natural disasters. Our customers tell us these briefings assist in their organisation’s forward planning and provide opportunities to network with sector colleagues.
real people. real impact.
17
‘It’s certainly not like working with a bank; it’s more like a relationship or partnership.’ Carole Isaacs, Strategic Business Manager, 4Walls ltd
18
year book 2011
our people CEO & Managing Director Greg Peel
Chief Financial Officer Wayne Trotman
Executive Director Strategic Development Peter Quarmby
Executive Director Business Dev & Lending Scott Elkington
GM Community Sector Solutions Pat Cavanagh
GM Marketing & Communications Amanda Watt
Chief Operations Officer Maz Thomson
Customer Service & Operations Centre
Sales & Lending Team
VIC SA NT WA Senior BM John Grossman WA BM Gerard White
VIC TAS Senior BM Jim Hardy VIC/TAS BM Chris Weston
QLD NSW ACT Senior BM John Goodwin
Senior Manager, Lending Solutions Mark Austin
Senior Manager, Lending Solutions Tony McLynskey
Manager, Lending Solutions Tim Furbank
QLD BM Nick Lintern
VIC BM Michael Gibbins
QLD BM Rebecca Bowkett
SA BM Josie Chapman
QLD BM Tracey Clements
SA BM Rebecca Lucas
NSW/ACT BM Matt Mitchell
Key BM: Business Manager
real people. real impact.
19
our board Our Board consists of two representatives from Bendigo and Adelaide Bank and three representatives from Community 21, as well as the CEO and Managing Director of Community Sector Banking. Jenny Dawson – Chairperson Joined in 2002 Jenny has been a Non-Executive Director of Bendigo and Adelaide Bank since 1999, and chairs their Audit Committee. She has been the Bank-appointed director on the Community Sector Banking Board since inception in 2002 and acted as Chair during 2010 – 2011. She also chairs Sandhurst Trustee Limited, is a trustee for the Anglican Diocese of Bendigo and a director of Goulburn-Murray Water Corporation. She recently completed 10 years as a director of Coliban Regional Water Corporation, retiring from this board in June 2010. She is also the inaugural Chair of the Regional Development Advisory (RDA) Committee for the Loddon Mallee region. Jenny holds a Bachelor of Accounting degree. She is a Fellow of the Institute of Chartered Accountants and member of the Australian Institute of Company Directors. My proudest 2011 achievement: Was the manner in which our executive team built relationships with the government, which have resulted in us being successful with the CDFI project and as part of the SEFA team. It is clear that federal government departments have the confidence in our ability to provide benefits from these projects.
Greg Peel – CEO & MD Community Sector Banking Joined in 2002 Greg has delivered innovative financial solutions for Australian and international corporations for over 30 years, having held senior positions with international banks in Sydney, Brisbane, Melbourne and London. His experience covers corporate banking, trade finance, asset finance, capital markets, integrated global financial solutions and credit 20
year book 2011
and risk management. For the past 16 years he has been with the Bendigo group focusing on Community Sector Banking and social finance. Greg uses this experience in the development and implementation of social finance solutions and covers issues of affordable housing, childcare, microcredit, Indigenous economic and social welfare development. My proudest 2011 achievement: I am most proud of the continued dedication and work of our entire staff who are passionate about social impact and making a difference, which has manifested itself in the continued support and high level of service we offer our customers. Also, the development of financial services that support the social impact of our customers and the people they serve. And then, the Community Development Finance Institute and In-roads programs and the support for Social Enterprise Finance Australia – all keys to our broader value proposition.
David Pugh – Director Joined in 2008 David Pugh was appointed CEO of St Luke’s Anglicare in October 2006, having been with the organisation for over 20 years; and has been a director of Community 21 since 2007. David has a Bachelor of Agricultural Science (Hons), a Diploma of Education (Secondary), and a Master of Business. He is a Graduate of the Australian Institute of Company Directors. My hope in 2012 is: For Community Sector Banking to be known by every community organisation throughout Australia for its great work.
Rob Hunt AM – Director Joined in 2002 Rob retired as Managing Director of Bendigo and Adelaide Bank in 2009. During his 36 years with the group, Rob guided Bendigo Bank through many innovations that aided the growth of the regional and community banking organisation. Architect of the Community Bank® model, Rob was also instrumental in developing a range of community enterprise models now utilised across Australia. The models provide communities with a framework, cashflow, capacity and flexibility to address new economic opportunities. Rob remains involved in various community initiatives on behalf of the Bank – including Community Sector Banking and the Community Bank® Strategic Advisory Board – and is the current Chair of Treasury Corporation Victoria. My proudest 2011 achievement: I am particularly proud that Community Sector Banking continues to demonstrate its focus on advancing its support of the sector and on creating sustainable solutions to improve community outcomes.
Eleri Morgan-Thomas – Director Re-joined in 2009
My hope in 2012 is: for Community Sector Banking to be able to repay the faith of our shareholders and to really make a difference for the community sector.
David Thompson AM – Director Joined in 2005 David is the founding Chair of Community 21 and a founding Director of Community Sector Banking. He is currently CEO of Jobs Australia Limited. David is also Chair of the National Roundtable of Nonprofit Organisations Limited; Director of the Australian Council of Social Service (ACOSS); Chair of the Jobs Australia Foundation; Chair of COMMACT International and Director of its Australian Chapter; and Chair and Director of Beyond Empathy Limited. David is also a member of a number of federal government employment services advisory groups. He has a keen interest in social justice and equity issues and was made a Member of the Order of Australia in 2005 for his contribution to employment, education and training in Australia. My hope in 2012 is: an even bigger and brighter future …
Eleri joined Mission Australia in 2005, bringing 30 years of experience in community services in the youth, housing and homelessness sectors to her role. She has held a number of positions in Mission Australia and is currently General Manager Social Advocacy and Public Affairs and a director of two housing companies in the Mission Australia group. Eleri has held a number of national advocacy and policy roles and worked in federal politics as Chief of Staff to the leader of the Australian Democrats. She has degrees in environmental sciences, economics and an MBA.
real people. real impact.
21
our shareholders We have a unique ownership model. We are proudly 50% owned by the community sector, represented by Community 21, and 50% by Bendigo and Adelaide Bank.
Bendigo Bank
+
Community 21
= Community Sector Banking
Bendigo and Adelaide Bank aims to be Australia’s leading customer-connected bank. Our strength comes from our focus on the success of our customers, people, partners and communities. We take a 100-year view of the business, we listen, we respect every customer’s choices, needs and objectives and we partner for sustainable long-term outcomes. This is what each and every one of us works towards every day and it’s this vision and strategy that will be driving our business and people in 2012 and beyond.
22
year book 2011
There’s a lot in a name. Community 21 started as a leading community group for the 21st century and is made up of 20 not-for-profit organisations. From large national welfare organisations to smaller local training and employment organisations, Community 21 shareholders represent the diverse nature of the not-for-profit sector 2011. Community 21 celebrates the fact that 20 organisations could share a vision and come together with a single purpose – strengthening the Australian not-for-profit sector.
thank you Community Sector Banking could not have had such a successful 2011 without the support of a broad team of skilled professionals. We take this opportunity to extend thanks to all of our suppliers, as well as the people and organisations that have supported us during the year. Thanks also to Community 21 and the many business units and branches of Bendigo and Adelaide Bank that have provided guidance and support throughout 2011.
call us 1300 CSBANK (1300 272 265) Anytime from 8.30am to 6pm AEST, Monday to Friday
email us customerservice@csbanking.com.au
visit us communitysectorbanking.com.au and sign up for our newsletter ‘in the loop’ Or drop into any Bendigo Bank branch
connect facebook.com/CommunitySectorBanking twitter.com/csbanking youtube.com/user/CSBanking
Many thanks to the Haven; home, safe for the use of the Tram Road photo
real real people. people. real real impact. impact. 23 23
communitysectorbanking.com.au Banking products and services of Bendigo and Adelaide Bank Limited. Community Sector Banking Pty Ltd is a franchisee and authorised representative of Bendigo and Adelaide Bank Limited. The Bendigo Centre, Bendigo, VIC 3550 AFSL 237879. (S38275) (12/11)