Presentación seminario BSC

       

  

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© Copyright 2008 Symnetics – Todos los derechos reservados

 

   

    

  

 

        

 

          

 

                    

© Copyright 2008 Symnetics – Todos los derechos reservados

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         

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© Copyright 2008 Symnetics – Todos los derechos reservados

                       

   

         

       

                      

© Copyright 2008 Symnetics – Todos los derechos reservados

 

   

  

 





   

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© Copyright 2008 Symnetics – Todos los derechos reservados

              

       

                      



 

         

           © Copyright 2008 Symnetics – Todos los derechos reservados

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       MANUFACTURAS PRODUCTOS DE CONSUMO Y OTROS SERVICIOS

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       Asociaciones y Sin Fines de Lucro Productos de Consumo y otros Servicios Manufacturas

Educación Servicios Financieros Gobierno Salud Seguridad Local Y Nacional Manufactura procesada Telecomunicaciones Servicios 

© Copyright 2008 Symnetics –©Todos los derechos reservados 2008 Palladium Group, Inc.

       

 

 

  

 

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© Copyright 2008 Symnetics – Todos los derechos reservados

   

  1.1 Líderes guían la ejecución de la estrategia 1.2 Ejecutivos generan un caso de cambio 1.3 Líderes refuerzas las estrategias prioritarias 1.4 Existe una estrategia bien articulada 1.5 Oficina de Gestión Estratégica establecida

 

  

 

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© Copyright 2008 Symnetics – Todos los derechos reservados

     

      

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  

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© Copyright 2008 Symnetics – Todos los derechos reservados

          

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© Copyright 2008 Symnetics – Todos los derechos reservados

     “El Servicio Público es nuestro Negocio” Misión La Misión de la Ciudad de Charlotte es asegurar la entrega de servicios públicos de calidad que promuevan la seguridad, salud y calidad de vida de sus ciudadanos. Identificaremos y responderemos a las necesidades de la comunidad y nos enfocaremos en nuestros beneficiarios: ♦ Creando y manteniendoalianzas efectivas ♦ Atrayendo y reteniendo empleados competentesy motivados ♦ Usando planes estratégicos de negocio Visión La Ciudad de Charlotte sera un modelo deexcelencia que pondrá alos ciudadanos en primer lugar.Empleados competentes y motivados serán reconocidos por proveer calidad y valor en todas las areas de servicios.Seremos una plataforma para la actividad económica vital que da a Charlotte una posición competitiva en el Mercado. Colaboraremos con los ciudadanos y los negocios para hacer de esta una comunidad elegida para vivir, trabajar y recrearse.

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© Copyright 2008 Symnetics – Todos los derechos reservados

 

                  

       

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© Copyright 2008 Symnetics – Todos los derechos reservados

       de…

Productos derivados de la Sangre Táctica, Operacional, Crisis Resistido y no comprendido Corto plazo, financiamiento de fuente única

…hacia Misión Foco equipo ejecutivo

Expansión de productos y servicios Diálogo estratégico de largo plazo

Implementación de Defendido y ganado Sistemas de Calidad Fondos

Financiamiento de múltiples fuentes, inversiones estratégicas

Heredada, inefectiva

Infraestructura

Remodelada, moderna, construída a propósito

Responsivo y de visibilidad limitada

I+D de medicina

Segmentada; liderazgo pensado, fuerte y visible.

Manual

Proceso Central

Estandarizado y automatizado

Top down Benchmark poco claro Focalizado en trabajos y tareas locales; inconscientes de la estretagia

Liderazgo Costo unitario Personas

Identificar, Desarrollar, Empoderar Bien definido, cercano al benchmark Conectado a la estrategia 

© Copyright 2008 Symnetics – Todos los derechos reservados

   

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 

   

  

  

   

   









     

    

 

   



  

 

     

 

 



      

 

  

  

  

© Copyright 2008 Symnetics – Todos los derechos reservados





 

  

 

       

       



 Mission

“Provide necessary forces and capabilities to the Combatant Commanders in support of the National Security and Defense Strategies.”

Core Competencies

Stakeholder

Essential and Enduring Capabilities Shape Security Environment

Provide Relevant and Ready Land Power Capability to the Combatant Commanders and the Joint Team

Train and Equip Soldiers and Grow Leaders

“Support Global Operations” Conduct Forcible Entry

Mobilize the Army

Execute Prompt Response

Sustained Land Dominance

Support Civil Authorities

“Adapt/Improve Total Army Capabilities” Ready Force for Today and Tomorrow

“Develop Joint, Interdependent Logistics Structure”

Internal Process

“Adjust Global Footprint”

Sustain the Army

“Build the Future Force”

Communicate across the Army

Improve Business Practices

9

Organize the Army Train the Army

Leverage Technologies into Key Processes and Equip Army

Optimize Delivery of Non-Core Competencies

“Adapt Institutional Army”

Resources Learning & Growth



Improve Acquisition with Industries

“Optimize Reserve Component Contributions”

Man the Army

Equip the Army

Provide Infrastructure

People

“Sustain Right All Volunteer Force” Opportunity for Service

Secure Resources StratMaps-eab-3.23.04DOCID#

Competitive Standard of Living

Pride and Sense of Belonging

Personal Enrichment

©2004 Balanc ed Scorecard Collaborative, Inc. • bscol.com

          

Leader Training and Leader Development

Secure Resources People, Dollars, Infrastructure, Installations, Institutions(I3) and Time 16 JAN 04

 



         



© Copyright 2008 Symnetics – Todos los derechos reservados

         

               

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© Copyright 2008 Symnetics – Todos los derechos reservados

              

 

  

 

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© Copyright 2008 Symnetics – Todos los derechos reservados

             Precio

Calidad

Tiempo

Funcionalidad





Relación

Marca

    

    

      

 

     

   Gestión Presupuestaria

Asignación de recursos

© Copyright 2008 Symnetics – Todos los derechos reservados



# 1. Las Propuestas de Valor para los usuarios, contribuyentes y organizaciones que prestan soporte definen la fuente de valor. # 2. Los Procesos crean valor para los ciudadanos y autoridades que prestan soporte. # 3. Los activos intangibles deben guiar los procesos críticos hacia la estrategia. # 4. Relaciones causa y efecto definen la lógica que convierte los activos intangibles en resultados tangibles # 5. El desempeño de la gestión de recursos permite a la institución maximizar el impacto de sus recursos para tener éxito con su estrategia.

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Balanced Scorecard de la Ciudad de Charlotte

    

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© Copyright 2008 Symnetics – Todos los derechos reservados

    

     

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© Copyright 2008 Symnetics – Todos los derechos reservados

  Vision

Comunidad Elegida para Vivir, Trabajar y Recrearse

Temas Estratégicos Consejo Ciudadano

Temas Estratégicos

Scorecard Corporativo Servir Servir al al Cliente Cliente Llevar Llevar el el Negocio Negocio Gestionar Gestionar Recursos Recursos Desarrollo Desarrollo de de Empleados Empleados © Copyright 2008 Symnetics – Todos los derechos reservados

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  

    Vision: Become the Premier Standard Bearer for Domestic Economic Development

Mission: To help our partners across the nation create wealth and minimize poverty by promoting a favorable business environment to attract private capital investment and jobs

Stakeholder- Become an effective, efficient, results-oriented agency Taxpayers White House/OMB Congress Dept of Commerce

Advance Administration’s Domestic Agenda

Maximize EDA Impact on Distressed Communities

Show Visible Results

Be Knowledgeable & Prompt Economic Development Advisors

Customer Distressed Communities Investment Partners Private Sector

Make Investments that are Engines of Growth

Financial

Maximize Higher Skill / Higher Wage Jobs Provide a Transparent & Responsive Process

Provide Information & Technical Assistance

Maximize Administrative Efficiency & Effectiveness

Maximize Private Sector Leverage

Internal

Policy Leadership

High Impact Investment

Update & Expand Investment Policy

Provide Policy Options

Enhance Post Approval Monitoring

Enhance Due Diligence

Expand Deal Flow (Invest with New Partners) Enhance Research Capability

Technology Enable Key Business Processes

Attract Top Talent

© Copyright 2008 Symnetics – Todos los derechos reservados

Improve Communication Strategy

Standardize Processes Align Resources with Strategic Priorities

Emphasize Funding Priorities

Learning & Growth Improve Analytical Skills

Organizational Excellence

Develop Technology Proficiency

Establish Enterprise Information System

Establish Performance Culture

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      

  

  

 

  

  

Canadian Blood Services operates Canada's blood supply in a manner that gains the trust, commitment and confidence of all Canadians by providing a safe, secure, cost-effective, affordable and accessible supply of quality blood, blood products and their alternatives. 





C1. “CBS nos provee con productos y servicios seguros”

C2. “CBS gestiona un sistema de sangre efectivo, eficiente y confiable, para los canadienses”

C3. “CBS nos ayuda a encontrar futuras necesidades””

 

 

  

  



   

  



 

    

    



  

 

 

 

© Copyright 2008 Symnetics – Todos los derechos reservados



  

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© Copyright 2008 Symnetics – Todos los derechos reservados

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   

 





 

 

     

 

 

   



    

   



     



   

        



    



   

    



    

   

 



© Copyright 2008 Symnetics – Todos los derechos reservados



 



       

 

 

 

    

 

 

   



    





   



     



    



    



    

        









 



   

 

                     

  



 



   



    

   



    



 

      



  

         



 



 





       

       

© Copyright 2008 Symnetics – Todos los derechos reservados



        

        

   

Stewardship Financial Strength into Perpetuity

         

   

     

Customers A Uniquely Satisfying Experience

Impact & Community Be a leader in improving children’s health through our integrated health system; becoming a pre-eminent voice for children

Processes Service & Quality Care for each child as if they 

Efficiency & Environment Be effective stewards of all   

People & Learning Be a Great Place to Work

  

© Copyright 2008 Symnetics – Todos los derechos reservados



    

Vision: Freedom from disabling conditions Mission: To provide leadership, institutions and services to restore and improve the health of children through care and programs not readily available, with one high standard of quality and distinction regardless of the recipient’s financial status

    

    

  

S1 - Create sufficient cash flow and operating margins to achieve our strategic goals S2 - Achieve growth through delivery of impactful services in Florida and the Delaware Valley

C1 - Children and Families: “Create an environment where each child is treated as if they were your own”

S3 - Manage costs/expenses through process efficiencies and resource decisions

 





P01 - Expand our reach in the Delaware Valley and Florida to ensure vitality and viability

P05 - Assure service excellence in order to provide a compassionate, personalized and informed experience

P02 - Create an integrated system of children’s health

P06 - Achieve exceptional outcomes through coordinated, evidence-based care, health promotion and improved clinical processes

P03 - Working with community partners and government, influence issues and drive change relevant to child health and wellness

P07 - Leverage technology for process improvement, enhanced quality, safety, and service excellence

P04 - Improve children's health through research and education

P08 - Partner with physicians and other care providers to create an efficient and effective environment for care

C2 - Communities: “Be a catalyst for change, as well as a trusted resource for improving children’s health”

 P09 - Create and enhance physical environments that are patient-centered, and support excellent care P10 - Assure that operations are efficient and effective

P11 - Allocate financial and capital resources for efficiency and effectiveness

   

L01 - Recruit & retain the right people in the right seats

L02 - Assure a highly skilled workforce

L03 - Align, reward, and encourage our associates’ passion for excellence

L04 - Value diversity and foster a culture of trust by living our core values

Core Values: *Excel *Respect *Serve *Honor *Learn Commitment: I will do whatever it takes to make every contact with Nemours a uniquely satisfying experience … for our patients, parents, visitors, colleagues and business partners

© Copyright 2008 Symnetics – Todos los derechos reservados



        

 

     

     

  

 

 

 

 







 

 



      

 

 

      



  



 

    



  

    













   

 

   









 

 

 

© Copyright 2008 Symnetics – Todos los derechos reservados

 

    

 



  

  







                             

National/International Opera Scene

Supporters/Subscribers

Clientes

Target Generous and Loyal Contributors/ Prospects

Focus on Board Investment and Recruitment

Build Artistic Reputation for High Standards

Launch Unique Residency Program for Artists

Enhance Customer Relationships Procesos Internos de negocios

Streamline Ticketing/Gift Acknowledgement Processes

Increase One-on-One Contact

Improve Board Support Systems

Provide Staff with Skill Training

Promote Collaborations

Insure Operational Excellence

Develop Web-based Service/ Products

Contract “Best” Talent

Develop Strategic Job Competencies Aprendizaje y Creciemiento

Present Diverse Repertory

Community

Leverage Board Effectiveness with Education and Fundraising Training

Develop Innovation Review Process

Increase Brand Awareness

Increase Cost Efficiency/Quality Assurance

Increase Revenue

© Copyright 2008 Symnetics – Todos los derechos reservados

Systematize Financial Processes

Launch Comprehensive PR Campaign

Develop New Products/ Program

Strengthen Strategic Alignment

Build Growth-Enabling Infrastructure

Develop Strategic Communications Plan

Create HR Plan

Incorporate Milestone Evaluations

Fiscal Health Financiera

Focus on Educ./Comm.

Programs for Greater Boston

Build Community Support

Build Multi-Year Support

Invest in Strategic Technologies

Develop Administrative Residency Program

Growth Planning Create Long-Term Investment Strategy

Develop Realistic Pro Formas

Institutionalize Multi-Year Budgeting





 Fulton County School System Strategy Map

 Student  Achievement

 Stakeholder  Involvement and Satisfaction  Efficient and Effective  Instructional and  Administrative  Processes

Students Master Curriculum

Students are Nationally Competitive

Increase student involvement and satisfaction

Increase use of sound instructional practices

Increase parent involvement

Increase community partnerships

Enhance safe and orderly climate

Improve student support



Staff Learning  and Growth

Increase staff competence



 Financial Performance 

Reduce costs

Expand revenue from new sources

© Copyright 2008 Symnetics – Todos los derechos reservados

Increase staff productivity

Maintain financial stability

Maintain transparency in financial reporting

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Pilares de la Visión 2016

Stakeholders: Ciudadanos de Botswana

      S1.Calidad de Vida Prosperous, Productive & Innovative Nation 1.Economic Growth & Diversification MFDP

4.Efficiency & Effectiveness MMEWR

2.Employment Creation MTI

5.Rural Development MLG

3.Sustainable use of Resources MEWT

6.HR Development DPSM

7.Promote Self Reliance MOA

A United and Proud Nation 1. Promote Patriotism IEC

8.Infrastructure Development / Maintenance MWT

2.Improve the Quality & Relevance of Education MOE

2.Effective Law & Order BPS/AOJ

1.Ensure Equitable Distribution of Resources & Opportunity MLH

2.Alleviate Poverty (MOA)(MLH)

4. Instill Lifelong Learning MOE

An Open, Democratic and Accountable Nation

Recursos Financieros

4.Disaster Management MSP (OP)

1.National Security BDF

5.International Goodwill & Cooperation MOFAIC

A Compassionate, Just & Caring Nation

3.Improve Access to Information MCST

3. Continuous Development of Quality Leadership MSP (OP)

2.Maintain Social Harmony MLHA / IC

3.HIV / AIDS NACA

9.Research & Development MCST

1.Uphold Good Governance OMB

A Safe and Secure Nation

1. Promote Heritage MLHA

An Educated, Informed Nation 1.Education for All MOE

S3. Nación de oporunidades vibrante y competitiva

S2. Estabilidad Nacional

2.Ensure Accountability AGC/OAG 4.Uphold Traditional Leadership System NA 5.Promote Positive Mindset MSP (PSRU)/BNPC

FR1.Revenue Generation MMEWR

© Copyright 2008 Symnetics – Todos los derechos reservados

3.Promote Social Responsibility MLHA

4.Health for All MOH

A Moral and Tolerant Nation Promote Moral uprightness (morality) DCEC Promote Tolerance DCEC

FR2.Optimum use of Resources MFDP



     

 

                          

  

 



© Copyright 2008 Symnetics – Todos los derechos reservados

 



© Copyright 2008 Symnetics – Todos los derechos reservados

          

  

 

  





  



  

 

  

 

  

  

  

  





  

 

  

    

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   

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  

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     

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

  

   

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   



  





  

    



  

 

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   

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  

  

 

     

    

+

     

+



  

   

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   



  





  

    



  

 

+

+

   

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  

  

 

     

    

+

     

+



  

   

+

   



  







  

    



  

 

+

    

+

   

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  

 

     

    

+

     

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

  

   

+

   

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  



  

    

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   

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  

    

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   

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  

    

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   

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  

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© Copyright 2008 Symnetics – Todos los derechos reservados

               

  

 

  







  

 

       

 

  

           

 

  

  

    

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   

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  

    

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   

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  

    

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   

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  

        

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© Copyright 2008 Symnetics – Todos los derechos reservados

        

     

     

 

    

        



      

               

    

+

    

+

   

     

       

© Copyright 2008 Symnetics – Todos los derechos reservados

       





      



   

  



















  









                                



 

           





     



    

            



           

© Copyright 2008 Symnetics – Todos los derechos reservados

 

   





   !"#$% !"#$%& '(% '(%)*+(",)*+(",-'(./0#1$2" ,-'(./0#1$2" +-3&&.2"1$2" +-3&&.2"1$2"      

MLHA

 

 

 

  

 

 

 

MMEWR

Contributing Ministry Objective

F3. Increase Mineral Revenue / Profit

C2. Improve legislation & policies to address current issues

C5. Promote patriotism and National pride

C3. Empower the various communities

C7. Ensure open, honest & complete communication

C4. Improve our environment

P2. Align domestic legislation with ratified international conventions

P8. Effective & Efficient mineral exploitation

MTI

MOFAIC

C3. Build strong liaison and collaboration with stakeholders

C1. Improved adherence to international treaties

C4. Promote growth of exports

C5. Attract additional investment to Botswana

C5. Sustainable Economic Growth

MLH C3.Improve flexibility in land registration processes

C7. Accelerate land delivery, provision of housing and office accommodation

C4. Provide improved coordination among stakeholders C6 Provide effective consumer protection

P3. Establish tighter linkages with key stakeholders

C4. Clear, up to date regulatory framework

P8. Formulate sound financial & fiscal policies

MCST C1. Increased access to ICT services C2. Globally competitive ICT services

C2. Promote Botswana abroad

C3. Better guidance, facilitation, & consultation on foreign relations

MFDP

P2. Refine consultation process to maximise stakeholder participation

C3. Research Products with socio-economic benefit C4. Conducive Environment for provision of ICT & RST goods and services P6. Create a conducive PPP environment 

© Copyright 2008 Symnetics – Todos los derechos reservados

        

 

 

  

             



© Copyright 2008 Symnetics – Todos los derechos reservados

               MISION Por qué existimos VALORES Lo que es importante para nosotros



VISION Lo que queremos ser STRATEGIA Nuestro plan de juego

LEAN – SIX SIGMA – TQM – TQC – etc.

Mejorar procesos locales EMPOWERMENT / PERSONAL OBJECTIVES / GRID Motivar empleados



© Copyright 2008 Symnetics – Todos los derechos reservados

              MISION Por qué existimos VALORES Lo que es importante para nosotros VISION Lo que queremos ser STRATEGIA Nuestro plan de juego MAPA ESTRATEGICO Define y comunica prioridades y foco BALANCED SCORECARD Mide desempeño en relación a las prioridades INICIATIVA Y PROCESO DE PLANIFICACION Administra acciones y recursos para guiar el cambio EMPPODERAMIENTO / OBJETIVOS PERSONALES Motivar empleados

PRODUCTOS ESTRATEGICOS ACCIONISTAS Satisfechos

CLIENTES Deleitados

PROCESOS Efectivos y Eficientes

FUERZA DE TRABAJO Motivada & Preparada 

© Copyright 2008 Symnetics – Todos los derechos reservados

               

            

  

                 



 

   

                      

  

   

        

 

    

                  

               

  

© Copyright 2008 Symnetics – Todos los derechos reservados







                   



BSCol Mejores Prácticas Caso de Estudio    

   

     

      © Copyright 2008 Symnetics – Todos los derechos reservados

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       

 

 

  

                                  

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© Copyright 2008 Symnetics – Todos los derechos reservados

                 

 



 



   



     

     





 



                                            



© Copyright 2008 Symnetics – Todos los derechos reservados

                



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  



    



   



© Copyright 2008 Symnetics – Todos los derechos reservados

    

El Cambio en Foco (En la Ciudad de Charlotte) Control        

Aprendizaje ¿Cuál es el impacto del proyecto en nuestras prioridades estratégicas ?

– vecindades – empleos – transporte – seguridad

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© Copyright 2008 Symnetics – Todos los derechos reservados

                          

“El Balanced Scorecard ha sido el tema común que unifica las conversaciones en torno a todas estas preguntas.”

Pamela Syfert, Administrador Público de la ciudad de Charlotte 

© Copyright 2008 Symnetics – Todos los derechos reservados

           



 

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

     

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

  





   





   











© Copyright 2008 Symnetics – Todos los derechos reservados

           

  

 

 

              

  

                      

 

 

 

       

 

    



     

  

      

  

     

  © Copyright 2008 Symnetics – Todos los derechos reservados

           

    

   

Desarrollo

Planificación

De Barrios

Asistente Administrador Público Presidente

Autoridad de Vivienda

Declaración de objetivos: • Charlotte será la ciudad más próspera y habitable para todos los ciudadanos a través de un desarrollo económico de calidad.

Mejoramiento Comunitario

Policía

Desarrollo Económico

Departamento de Servicios Sociales



© Copyright 2008 Symnetics – Todos los derechos reservados

   

Admimnistrando la Estrategia

OPS

Oficial en Jefe Administración de la Esttrategia

Administrando

Administrando

Calidad

Dinero

• Cinturones Negros • Certificacíón ISO

Administrando

Equipo Executivo

• Contadores (CPAs) • Controles

Unida por una visión compartida de la estrategia CEO

Clientes CMO

CFO

Administrando Tecnología

• Investigación de Mercado • Administración de Marca

• Ingenieros • Científicos

Administrando

CIO

Personas • Alineando y Desarrollando Capital Humano

© Copyright 2008 Symnetics – Todos los derechos reservados

CHCO 

             

                        



© Copyright 2008 Symnetics – Todos los derechos reservados

               

             

                     

 

                                        

 

                  

© Copyright 2008 Symnetics – Todos los derechos reservados

      •        •    •  •    •       •  



© Copyright 2008 Symnetics – Todos los derechos reservados

        

# 1. No hay dirección ejecutiva ni apropiación (realizada por equipo de gestión media; largo proceso de desarrollo)

# 2. Scorecard no vinculados a la estrategia

Hall of Fame: Usándolo BIEN

No usando BSC

Usándolo MAL

(no hay mapa estratégico - sólo KPIs en 4 perspectivas, la mayoría como medidas financieras hechas como sistemas o proyectos de indemnización) #3.

Scorecard No es Comunicado a los Employeados

#4.

Scorecard No está Ligado a los Procesos Administrativos •

Principios SFO : Mobilizar, Traducir, Alinear, Motivar, Gobernar

•

Oficina de Administración Estratégica



© Copyright 2008 Symnetics – Todos los derechos reservados

     



© Copyright 2008 Symnetics – Todos los derechos reservados