Real people, real decisions By Velvet Cates-Capell Manager, Marketing and Public Relations – Canstar Restorations
Choose to work with an EFMA member You are in a very unique position! As a professional who manages the myriad of maintenance needs in a B.C. school facility, you enjoy support and resource sharing from a wealth of industry colleagues and vendor associates through the Educational Facility Managers Association of B.C. Arrange a pre-loss site visit with an EFMA member restoration company As a restoration contractor, we are committed to providing product and industry education as we build our work-
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Ops Talk • Fall 2012
ing relationship with EFMA members. Our job is to be “fully prepared” to respond to your restoration emergencies and to support you through partnership and education. We are committed to providing you with the most current, cost-effective solutions our industry offers. Although each water-loss situation is unique, with many variables to factor into the plan of action, a pre-loss meeting will prove invaluable. Planning ahead can result in the first call being made sooner, the restoration company arriving on site quicker with the correct amount of equipment, and money being saved. Planning ahead allows proac-
tive solutions to be explored as a team with facility staff ahead of the disaster, thus saving time during the emergency response and the subsequent restoration. One of the most complex challenges: hardwood gym floors Let’s look at one of the most complex challenges: water damage, restoration and repairs to hardwood gymnasium floors. In a fresh-water event, the facility’s maintenance staff will most likely call the restoration company immediately, then start the restoration process by stopping the source of the leak, moving some items from the affected area and perhaps even extracting some initial water. Each of these steps helps minimize the damage. Once the restoration company arrives, extraction and stabilization of the building begins while the initial assessment is done. During the initial assessment, the certified water-loss technician determines the source of the damage, then assesses the extent of water intrusion, the extent of water migration, and the potential for hidden moisture pock-
