Business Edge 41 by Distinctive Media Group Ltd

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Inside business matters 06 business matters 12 business matters 13 fine print 14 business support 18 business matters 28 cover feature 30 inspirational leaders 32 hospitality and events 38 events and training 40 training and development 46 regulation and compliance 52 new members 54 movers & shakers

the magazine for sussex chamber of commerce members

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Regulation and Compliance Page 47

Sussex Chamber of Commerce

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Sussex Chamber of Commerce

Sussex Chamber of Commerce currently represents over 1,000 member businesses. Membership of Sussex Chamber of Commerce offers access to invaluable business advice, money saving benefits, networking opportunities and provides a voice for businesses at a local, regional and national level. Business Edge is delivered free of charge to all Sussex Chamber of Commerce members as well as key business decision makers across the county. It has a circulation of 4,000 copies per issue. Business Edge is a Sussex Chamber of Commerce publication. If you have any stories you would like to tell us about or any comments please drop us an email at enquiries@

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Welcome to to the Welcome February / March Issue! the August/

September Issue!

Welcome to our Business Edge magazine. We have some amazing member stories to share in this edition which focuses on regulation and compliance.

Are you aware that the law is changing? With just a few months to go until the General Data Protection Regulation (GDPR) comes into law, the Sussex Chamber is urging businesses to start preparing to ensure that they are compliant with the legislation when it comes into force. From 25th May 2018, all businesses that hold personal data will have to guarantee that their data procedures are fit for purpose and compliant with the new regulation. While the GDPR is an EU-initiative, the UK government has already made it clear that the legislation will still take effect in the UK after Brexit. Businesses that are found to be non-compliant risk potential fines of up to €20 million or 4% of annual worldwide turnover. Chambers of Commerce around the country are urging their members to start taking the necessary preparations to ensure they are ready for the regulation. GDPR is intended to reflect modern working practices in the digital age and will strengthen consumer trust and confidence in businesses. It will establish a single set of rules across Europe, which will make it simpler and cheaper for UK companies to do business across the continent, even after we leave the EU. For more steps on preparing for the General Data Protection Regulation, businesses should revert to the Information Commissioner’s Office (ICO) ico.org.uk/ for-organisations/data-protection-reform. The ICO has prepared a document with 12 steps that you can go through with useful tips and advice on how to prepare your business. Businesses need to be proactive about ensuring they are ready for the new data protection regulations when they come into force and not leave preparations until the eleventh hour. Those firms that don’t fulfil the necessary responsibilities leave themselves vulnerable to tough penalties. GDPR will impact us all. Ensure you take the necessary steps now to ensure you are compliant by coming along to our event on the 11th April. Compliance and regulation extends to other areas of business. Through the “Better Business for All” partnership, the Sussex Chamber is working with local authorities, the Local Enterprise Partnerships and regulatory services – including food safety, fire regulation, health and safety and trading standards. The aim is to provide advice, support, increase regulatory awareness and to simplify processes. To find out more, attend our event on the 17th April. I look forward to seeing you at one of our networking events. Contact us on 01444 259 259 to find out more or have a look at our website:

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Ana Christie Chief Executive Sussex Chamber of Commerce

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Independent hotel directly on the beach invests £1m in awardwinning transformation The Cooden Beach Hotel in Bexhill-on-Sea, East Sussex has evolved into a contemporary hotel with unique dining experiences that are directly on the beach. The hotel now appeals to a far wider audience and has just won three prestigious regional awards that recognise the incredible growth, success and determination of the whole team. The transformation of the hotel touches every aspect of the business. Firstly, there has been a major rebranding project that gives the hotel a meaningful and modern identity to suit its new look, along with the adoption of a range of digital marketing activities. Secondly, there has been extensive building works and extensions that have created new ‘destinations’ within the hotel. These include the stylish Brasserie on the Beach with expansive views and floor to ceiling glass with bi-fold doors, a Gin Palace, Tavern Kitchen and Beach Terrace. The £1m investment also included a full refit of the kitchen, new modern reception, updates within the Leisure Club, improved technical infrastructure and significant bedroom refurbishments. 41 bedrooms were gutted and rewired, redecorated, fitted with 42” TVs and now feature complimentary mineral-based toiletries. With 104 staff delighted and very proud of the new look, it’s not just the customers who love the hotel makeover. The hotel is very popular for locals, visitors, business conferencing and weddings because it is genuinely on the beach - there is no road to cross first! James and Lesley Kimber, owners of this independent hotel said “It has been tremendously exciting to complete such a huge overhaul of the business. We saw a 35% increase in overall turnover during the first 4 months after we launched The Brasserie on the Beach. It is open for breakfast, lunch, afternoon tea and dinner. We are planning additional bedrooms in 2018!”

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Manor Royal Business Improvement District (BID) Seeks New 5-Year Term Tevor Williams Chairman BID

On the first of February, companies located on Manor Royal Business District in Crawley will be invited to vote to renew the Manor Royal Business Improvement District (BID) for a second five-year term. To help businesses decide, the BID has published an ambitious business plan to improve the area over the next five years. If businesses vote to renew the BID, this will generate a fund of circa £2.6m over a five-year period to be reinvested across the business district, along with any additional funds the BID team secures from other parties. (This will be in addition to services already provided by Crawley Borough Council and West Sussex County Council.) Projects identified for delivery include major entranceways and area enhancements, further travel, transport and parking improvements, and an innovative digital signage project to help local businesses promote their products and services. Since it was first established in 2013, the Manor Royal BID has been the driving force of many positive changes in the area. During its first term, for every £1 of Levy Income, the BID successfully attracted 64p from other sources, resulting in more than £1million additional investment in the business district for the benefit of those who work there. This has enabled improvements to Manor Royal’s broadband infrastructure, roads and security, as well as the delivery of subsidised transport and training initiatives for employees. The BID team has also worked hard to create a greater sense of place and community for those working on Manor Royal by creating local business development and networking opportunities as well as the delivery of an effective marketing and communications programme to keep people informed about what’s going on in the area. Trevor Williams, Chairman of the BID and Industrial Director at Thales, which employs more than 2,100 people on Manor Royal, says he is grateful to all those that support and give their time to making the Manor Royal BID the success it is. He is hopeful that companies on Manor Royal recognise the BID’s achievements and this is reflected by a positive outcome in the renewal ballot taking place during February. “Because of the BID, we have more investment, better facilities, improved infrastructure and a stronger sense of

community” he says. “The Manor Royal BID is the only organisation whose sole interest is the success of Manor Royal.” Patrick Warner of Metrobus is also keen to see the work of the BID continue. He says: “With our Depot based in Manor Royal, we are BID members as well as providers of bus services to employees all over Manor Royal and the surrounding areas. We have found the BID to offer great opportunities to promote our services. The highly proactive stance they take on local issues mean that we consider the Manor Royal BID to be one of our most valued partnerships. We hope others will join us by voting ‘yes’ to support BID2.” Melanie Martinez of FASTSIGNS agrees. She says “We will definitely be voting yes in the BID ballot as it has made such a difference to the area in so many ways. For us as a small business, there are many noticeable changes. The communication on what’s happening in the BID area is superb and cosmetically, Manor Royal looks much smarter and more welcoming. It is definitely easier for visitors to navigate the area now.” Louise Goldsmith, Leader of West Sussex County Council is supportive of the Manor Royal BID. She says that the Manor Royal BID has played an invaluable role in enabling West Sussex County Council to understand the aspirations and challenges of Manor Royal businesses. “This has enabled us to

work together to great effect to deliver a number of improvements including Broadband and Highways projects as well as influencing the development of key programmes like the £60m Crawley Growth Programme,” she says. “This is a crucial time for the Manor Royal BID,” concludes Keith Pordum, Managing Director of Bon Appetit and Vice-Chair of the BID. “Such a lot has been achieved over the first term that would not have happened without the BID. The plans for the next five years are even more exciting, so I would urge all those eligible to vote in favour of a new BID term.” Discover more at www.manorroyal.org

A Business Improvement District (BID) is a precisely defined geographical area where the businesses vote to invest collectively in local improvements to enhance their trading environment. The businesses decide what they want the BID to do, they vote to create it and they run it by the rules they agree.

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Developing practitioners of the future

Gary Mchardy Director of Clinical Services BMI Goring Hall Hospital

BMI Goring Hall Hospital, located in West Sussex, as part of the BMI Healthcare group, is a well-known provider of healthcare within the local community. We pride ourselves in providing our staff with valuable development opportunities which allow them to reach their personal potential and to be active participants in our business. Within healthcare the workforce landscape is changing, recruitment markets are more restrictive as a result employers recruit in an ever decreasing pool. Demands on healthcare are growing as the population ages. Our reaction to this is to grow and develop our own skilled practitioners of the future. All our staff receive a structured personal development plan as part of their annual appraisal. This enables the business to identify and develop talent that will meet future healthcare needs. As part of this process the hospital has supported several

“I am currently in my 2nd year, studying a degree to become an Assistant Practitioner, this was funded by BMI and I also work in the hospital whilst studying allowing me to gain practical application of the theoretical university learning.”

staff to achieve accredited qualifications. Hospitals within the group have traditionally developed learning and development plans that meet their particular needs. The group as a whole has now enhanced the training and development available through a central access point. This has enabled the group to develop strong links with specific institutions that can provide nationwide coverage and defined development pathways. BMI’s Learning Academy delivers these courses in partnership with leading academic and workplace learning institutions including Teesside University, QA, Qube and the Institute of Leadership and Management (ILM). BMI holds accredited ILM centre status meaning that managers at all levels can develop their skills and capabilities within a supportive organisation. Staff are encouraged to identify training and development needs with their line managers. Staff access training through an on-line training management system BMI-Learn. This system allows staff to have control over their personal development. For clinical roles, the Learning Academy combines academic and hands-on learning to support the provision of the highest levels of patient safety and care. Individuals can also develop through informal learning, such as participating in coaching, mentoring and job rotations. Our clinical staff can access regular clinical supervision that supports reflective practice. Opportunities are available throughout the group that allow staff to get involved with projects at local, regional and national levels. There are several examples within the group where staff have accessed development pathways that have led to formal qualifications or promotion. Our Healthcare Assistant programme is an example of these development pathways. The pathway supports the learner from novice to expert, Kerry West, Trainee Assistant Practitioner, at BMI Goring Hall Hospital gave us an

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insight into her experience of her personal development journey with BMI. “I am currently in my 2nd year, studying a degree to become an Assistant Practitioner, this was funded by BMI and I also work in the hospital whilst studying, allowing me to gain practical application of the theoretical university learning. This programme of study will enable me to work in different departments whilst I gain experience. Hopefully by the time I’m qualified, the Nursing and Midwifery Council will have approved for all AP’s to be registered.” Assistant Practitioners will form a core of the nursing and healthcare workforce of the future. BMI has recognised this and thereby further developed links with academic providers to deliver this course whilst utilising distance learning. Kerry’s experience to date whilst challenging has enabled her to be exposed to areas of practice that has broadened her scope of practice. In her training she works in three functional areas: theatre, day care and consulting suite. This exposure to other clinical settings has motivated her to improve care and safety through improved patient information. She has identified a patient need and will develop this as part of her final project submission: “The university course has been very testing academically. The second year is project based, which I’m enjoying as it’s related to my areas of work. I have noticed that patients sometimes arrive for blood tests and are dehydrated. This makes obtaining a sample harder. I will be submitting as part of my final submission an enhanced patient information leaflet that focusses on good hydration prior to blood tests together with helpful do’s and don’ts.” Overall, the company holds a desire to ‘grow our own’ and encourage people to be confident in their roles no matter where they are in their careers. With the launch of BMI’s Learning Academy every member of the team can access training that is accredited and can lead to improved patient care and safety.

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Prospering after Brexit - power to the Chambers of Commerce When valuing the benefits of being a Chamber member sometimes a perspective from outside is needed to nail the importance of our business network. Lord Price the former trade minister and ex-Waitrose boss advocates German-style networks of Chambers of Commerce to promote British exports after Brexit and even suggests a business levy to fund it. This comment was brought about by observing the Government continuing to get in the way of business by changing policy, and increasing costs and regulation where-as, with the exception of specific strategic areas such as defence and aerospace, trade policy should be business driven.

Matt Turner, CEO of Creative Group, named as honorary patron of Chestnut Tree House Matt Turner, the CEO of The Creative Group (the umbrella brand for Creative Pod, The PrintShop, ECHO and SquareOne) has been named as one of the honorary Patrons for Sussex Children’s hospice, Chestnut Tree House, as part of its 15th birthday celebrations. Chestnut Tree House, cares for lifelimited children in Sussex and South East Hampshire, providing essential support for those with life-threatening conditions and their families. Matt has been named alongside model, Jodie Kidd, Footballer, Bruno Salter and singer Chesney Hawkes (just to name a few). Matt has worked with Chestnut Tree House for many years and has taken part in many of their events to help raise funds for this vital charity. These include everything from jumping off Brighton pier, to taking on the role of Danny Zuko with a grease medley performance at the 2017 Midsummer ball. Matt Turner, CEO of Creative Group, said: “Being asked to be a Patron, is a tremendous honour and to say I am proud, is an understatement! Chestnut Tree House is a charity which I have worked with for years and is one that is very close to my heart. I look forward to the work we can do together in 2018.” Linda Perry, Director of Children’s services at Chestnut Tree House said “Our Patrons are great ambassadors for Chestnut Tree House, offering a range of support and advice and we look forward to working with our honorary 15th birthday patrons during 2018’

“Being asked to be a Patron, is a tremendous honour and to say I am proud, is an understatement! Chestnut Tree House is a charity which I have worked with for years and is one that is very close to my heart. I look forward to the work we can do together in 2018.”

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The post-Brexit challenge will be massive. The last time the UK ran a trade surplus was 1997. In 2016, the UK trade deficit stood at more than £40bn, compared with a German surplus of £16.5bn. The Government through the new trade minister Baroness Fairhead, is preparing to launch a new UK export strategy in the spring to try to inject fresh life into UK exports after a “lost” decade of contradictory policymaking. In that time, the Government has appointed no fewer than nine trade ministers who have averaged less than 18 months in the job, each pursuing their own whims and pet projects, to the widespread frustration of business leaders. “There’s been a whirlwind of constant change,” said Adam Marshall, the Director-General of the British Chambers of Commerce, and who can be better placed to take up the challenge of directing trade policy than the Chambers of Commerce with a private sector network of 52 chambers that represents some 75,000 UK businesses, and has some 200,000 SMEs in its wider network. A levy on business would probably not be the right course to take as it would quickly be perceived as a “tax on business” and turn the Chambers into quasigovernmental organisations that would be less free to argue fearlessly for business interests. Any proposal to alter the private sector nature of Chambers would require careful consideration and debate because Chambers want to be there to support British businesses for another 200 years – not the plaything of politicians, buffeted from one system to the next. All agree that, whatever the policy, the government needs to make long-term decisions and stick to them. “We can’t keep changing course every year as we have for the past decade,” concludes Mr Marshall. “It takes businesses a year to hear about something, five years to engage, and 10 to feel comfortable. Businesses won’t engage if they don’t understand.”

David Sheppard Chairman Sussex Chamber of Commerce

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The 29th Sussex Business Awards 2017 Winners Announced Around four hundred of the county’s leading business people, including the Lord Lieutenant of East Sussex, Mayor of Brighton & Hove and Kemptown MP Lloyd RussellMoyle, gathered to celebrate business excellence across the region, with 17 awards presented by comedian, Ian Moore. The winners were drawn from 40 finalists representing 17 Sussex towns – from Albourne to Uckfield and Worthing. The Awards were presented at The Grand Brighton on Thursday 30 November. The big winner on the night was Bluebird Tea Co. which took home awards for Best Employer (sponsored by Midnight) and Customer Service (sponsored by Checkatrade.com). The husband and wife team behind the enterprise, Mike Turner & Krisi Smith, were named Sussex Businessperson of the year (sponsored by HARE.digital).

Frontier Pitts, a finalist in last year’s International Business (sponsored by HSBC) was this year named the outright winner. The ultimate accolade of Sussex Company of the Year (sponsored by Mazars) was awarded to Rinkit Ltd, finalists for International Business and Entrepreneur of the Year awards which was won by its commercial director Richard Goss. Rinkit Ltd is an online retailer selling home and garden products across the UK and Europe. Mike Herd, Executive Director of the Sussex Innovation Centre and chairman of the judges commented: “This year was a record year! With the amount of entries received,

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the judging process proved a difficult task. The exceptional quality of the entries really shined through, and many worthy winners were chosen.” “Congratulations to all the winners!” This year’s sponsors include Checkatrade. com, Coffin Mew, Gemini Print, HARE.digital, HSBC, Legal & General, Mazars, Midnight Communications, Sussex Chamber of Commerce, Sussex Innovation Centre, The Goodall Foundation, University of Sussex, Vantage Professional Risks, Platinum Business Magazine, The Argus, Title Sussex and Heart FM.

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sussex business awards 2017

SUSSEX BUSINESS AWARDS 29 - 2017 WINNERS The Award for Innovation in Business Sponsored by Sussex Innovation Centre WINNER: QED (Sustainable Urban Developments) ONE TO WATCH: The Security Bureau FINALIST: The Big Lemon CIC FINALIST: Frontier Pitts Ltd The Responsible Business Award Sponsored by The Goodhall Foundation WINNER: SJM Electrical Services FINALIST: Wave Leisure Trust Ltd FINALIST: Lewes Community Screen FINALIST: Search Seven Ltd The Award for Healthiest Workplace Sponsored by Legal & General WINNER: Haybury FINALIST: The Float Spa The Best Place to Entertain Your Clients Sponsored by Title Sussex WINNER: Hotel Du Vin Brighton HIGHLY COMMENDED: Plumpton Racecourse FINALIST: Fair Oak Farm The Award for Best Employer Sponsored by Midnight Communications WINNER: Bluebird Tea Co. FINALIST: DMH Stallard LLP FINALIST: Haybury The Award for the Most Promising New Business Sponsored by Coffin Mew WINNER: ViiSana Ltd FINALIST: HARE.digital FINALIST: Out of Bounds FINALIST: Shadow Foundr

The Sussex Graduate of the Year Sponsored by University of Sussex WINNER: Ella Grant, Advice Cloud FINALIST: Will Bower, Royalty Three FINALIST: Rob Bramwell, CDO Partners FINALIST: Summer Reed, Advice Cloud FINALIST: Matthew Sears-Black, DMH Stallard LLP The Award for the Best Customer Service Sponsored by Checkatrade. com WINNER: Bluebird Tea Co. FINALIST: Blanch House FINALIST: Dolby Vivisol The Award for Professional Services Sponsored by Vantage Professional Risks WINNER: Juno Wealth Management ONE TO WATCH: Search Seven Ltd FINALIST: Cobb Digital FINALIST: Rapidata Services Ltd The Award for the Most Sustainable Business Sponsored by Gemini Print WINNER: The Big Lemon CIC FINALIST: Nature Shop FINALIST: Tiny Box Company The Award for Leisure & Tourism Sponsored by Heart FM WINNER: Bluebell Railway plc HIGHLY COMMENDED: Newhaven Fort FINALIST: SEA LIFE Brighton

The Entrepreneur of the Year Sponsored by Platinum Business Magazine WINNER: Richard Goss, Rinkit Ltd ONE TO WATCH: Nick Meinertzhagen, 360 Perspectives FINALIST: Paul Ollerton, ViiSana Ltd The International Business of the Year Sponsored by HSBC WINNER: Frontier Pitts Ltd HIGHLY COMMENDED: ICP Search FINALIST: Rinkit Ltd The Small Business of the Year Sponsored by Sussex Chamber of Commerce WINNER: Magenta Associates HIGHLY COMMENDED: Juno Wealth Management ONE TO WATCH: ViiSana Ltd The Sussex Businessperson of the Year Sponsored by HARE.digital WINNER: Mike Turner & Krisi Smith, Bluebird Tea Co. FINALIST: Steve Kerassitis, Haybury FINALIST: Duncan Kerr, Wave Leisure Trust Ltd The Greatest Contribution to Sussex Charity Sponsored by The Argus WINNER: Starr Trust FINALIST: Dame Vera Lynn Children’s Charity FINALIST: Worthing Rugby Football Club The Sussex Company of the Year Sponsored by Mazars WINNER: Rinkit Ltd FINALIST: Haybury FINALIST: TSS Facilities Limited

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The Manufacturing Growth Programme Robin Simpson Manager Economic Growth Solutions

The demise of the Manufacturing Advisory Service (MAS), as part of the Government’s dissolution of the Business Growth Service early in 2016, left a huge gap for manufacturers who previously benefited from independent support and advice. However, an initiative funded by the European Regional Development Fund (ERDF) looks to plug that gap in a number of regions across the UK, including East Sussex. We spoke to Robin Simpson from Economic Growth Solutions, who delivers the Manufacturing Growth Programme (MGP) in this area, to find out how this scheme can help. “Our starting point is to look right across a business. We explore areas including the overall strategy, the skills base (especially among the leadership team), systems and procedures, resources and a host of other elements.” explained Robin. “From this, we can identify areas for development, support and improvement. This in turn, leads to an action plan that we create for the business, with clear goals and objectives.” For businesses that meet the qualifying criteria, this review is entirely free of charge. To be eligible, an organisation needs to be a manufacturer; that is to say they need to be engaged in the making of a product or products. They also need to be an SME - a small to medium-sized enterprise - which means having fewer than 250 employees, plus a turnover of no more than €50 million or a balance sheet of no more than €43 million. Finally, the business needs to demonstrate the intention to grow. Like its predecessor MAS, the Manufacturing Growth Programme is a scheme that is free to access. Its overarching aim is to help the manufacturing sector prosper and grow by identifying the barriers faced by individual businesses and developing plans to overcome them. Beyond the direct support of the MGP team, the scheme can also provide access to grants that cover a proportion of the costs of engaging experts, from outside the programme. While the scope of the MGP does not cover the whole cost of any third-party experts, it can help participating manufacturers to access a grant which can cover up to 35% of a specialist’s fees. The initial review can give valuable insight into the potential obstacles to growth for a business and the opportunities open to them. By working with the MGP, manufacturers have identified continuous improvement as the key barrier to growth. Environmental considerations and

marketing are other prime barriers that have been highlighted, along with overall strategy, leadership and management, finance and quality. Where skills and knowledge which are not already available within the Company are needed, then the MGP can match the business with industry experts that can provide consultancy or coaching. As the programme is not tied to any group of experts, the MGP is able to link manufacturers with whoever is best suited to helping them achieve their goals. With the option to choose from a variety of different experts, a Company can also identify their own external expert to help support their growth ambitions. “It’s incredibly satisfying to see the programme’s impact.” continued Robin. “In just over one year of delivering the programme, the MGP has supported more than 1,600 SME manufacturers in England. Creating more than 800 new jobs for the economy with an additional 575 new jobs forecasted to be created.”

all senior management teams is to find out where your Company stands in the market place you compete in against your competitors and this is a continuous improvement many manufacturers are missing.” Robin concluded “A lot of organisations are too busy with day-to-day pressures, to be able to stand back and look strategically at how they can boost performance and that is why tapping into external expertise can be so beneficial. Having a fresh pair of eyes looking at the situation could really help to unlock the right approach for your business.” While the Manufacturing Growth Programme is currently only available in this area in East Sussex - and neighbouring Kent - to find out if your business will qualify for financial assistance, please contact Robin Simpson at robin.simpson@egs.live or call him directly on 07773 228 147. Alternatively, visit the website at

www.manufacturinggrowthprogramme.co.uk

“In the South East region alone, which includes East Sussex, more than £182,000 has been awarded to SME manufacturers to help support their barriers to growth. The most common support project has been around marketing and market knowledge. This ranges from market and competitor analysis, to marketing and digital strategy development. An important aspect for

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Unstoppable: Transforming Your Mindset to Create Change, Accelerate Results and Be the Best at What You Do by Dave Anderson published by Wiley

Extech Driving to Success The first successful output from Joe Morecroft, recently appointed the Digital Innovations strategy lead at Extech, was to encourage all of the Extech team to contribute to the ideas pool and he has put in place a Kaizen Project. Kaizen was originally introduced to the West by Masaaki Imai in his book Kaizen: The Key to Japan’s Competitive Success in 1986. Today Kaizen is recognized worldwide as an important pillar of an organization›s long-term competitive strategy. It came to the fore in the UK when the Honda, Toyota and Nissan Motor Companies opened manufacturing plants here and Joe has enjoyed success from this process in his last business post at Scientifica. Andrew Hookway the MD of Extech is delighted with this refreshing new approach for Small Medium Businesses (SMB) because it builds on the success of the previous innovative approach to the Extech Apprenticeship scheme. One of the problems for Extech was that when the Engineers finished their apprenticeship their value to Andrew’s business was constrained by their lack of mobility. To solve this problem Andrew now includes complimentary driving lessons for all of the apprentices within their apprenticeship programme which benefits everyone. Gianni the first successful apprentice under this scheme is pictured above collecting his pass certificate. Gianni said “I was incredibly grateful for all of the help I received, not only was I financially supported through the whole thing but I received sterling advice which I still apply to my driving since passing. Having a full licence has opened up a whole new world of opportunities.”

Andrew Hookway Managing Director Extech

In Unstoppable: Transforming Your Mindset to Create Change, Accelerate Results and Be the Best at What You Do, author Dave Anderson explains that, whilst talent is a great head start in business, it is merely potential. He argues that undeveloped and erratically-wielded talent holds little value for an organisation. Instead, he says, the key to high performance is an intentionallycultivated mindset of success, backed by the bold action it takes to make things happen. Dave Anderson describes how, for most organisations, the workforce can be grouped into four mindset categories: n Undertakers – those who bring a negative value to an organisation n Caretakers – those who, more often than not, do what is required of them and nothing more n Playmakers – those who occasionally do great things, but are not consistent enough to elevate their performance or results to reach game changer status; and n Game Changers – those who are unstoppable. The team members who consistently and relentlessly bring effort, energy, attitude, excellence and passion to the job, inspiring exceptional performance and driving their organisation to the top. Unstoppable helps readers rise to the challenge and become the Game Changer their organisation needs and contains insights from dozens of coaches, managers, CEOs, journalists, entrepreneurs and other elite performers to reveal the qualities that make some people stand out. Whether readers are starting their first job or need a refreshed perspective on their career, Unstoppable will help them to uncover their potential, upgrade their performance and become the best.

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february/march 2018 business edge

Need some easy GDPR wins?

The preparation for GDPR is going to be time consuming and potentially costly for many businesses, but are there some easy wins for you and your company? GDPR is the General Data Protection Regulation, a collection of stringent new data protection laws that are going to fundamentally change the way companies do business. Helping companies prepare their data and their data processing procedures is a big money maker at the minute as there are just so many things that businesses need to consider.

Once GDPR comes into effect, you really don’t want to be holding onto old personal data.

Take notes and make a record of their agreement, disagreement, and the date. But get started on it now because it will take time, maybe start on a short list or the simplest type of consent you require.

And then there’s the big stuff…

Standardising your Data This is a bit of an odd one, but is equally useful in reporting on the data you hold and making sure you are GDPR compliant.

Once you’ve sorted out the smaller tasks and made a start on the medium tasks, you can get into the bigger work you’re going to need to do to prepare for GDPR.

If you use a particular field or column to categorise your data, saying whether someone is a customer or not for example, take the time to go through and make sure you are using the same wording for this information.

You’ll be able to start documenting your data processes (if you haven’t already) and sort out your data retention tools. If you’re holding sensitive information you can get the access and protection of this data ironed out to meet your requirements.

One of the key parts of GDPR is making sure you are holding the correct data on a given person. If you have two or more instances relating to a single person there is a much higher chance that one or more of these will be out of date.

So using the example of a list of your customers, if you refer to them as “customers”, “customees” (because typos happen to everyone), “clients, “current customer”, and “current clients”, finding the information you need is quite a challenge.

There are a lot of moving parts, as they say, when it comes to GDPR compliance. But there are some smaller things you can do right now to get a jump start on the whole process, it’s certainly worth getting started.

So do what you can to combine all these duplicates into a single record for that person. It will be easier to keep everything up to date and you’ll be able to fulfil you’re other GDPR obligations much more easily.

I always advise people to standardise their data, not just because of GDPR, but just because it makes your life easier in the end.

It’s a fact that all businesses are going to need to carry out an initial risk assessment, but for now I don’t want to suggest that preparing for GDPR is easy, but there are some simple things that you can do as a business to give you a few easy wins:

Merging Duplicates

Checking for Outdated Data Speaking of keeping data tidy and up-todate, one of the other big ticket items in GDPR is not holding onto data you don’t need any more. Go through your old spreadsheets and systems, look for data that you a) don’t need and b) aren’t even sure it is correct anymore (that’s a really big one). Provided

you really really really REALLY don’t need this information for your financial and/or legal requirements, get rid of it.

To talk to a member of OpenCRM team about how CRM software can benefit your brand, just call 01748 473000 or visit the website: www.opencrm.co.uk

Get Consent Here’s one that’s been making the news whenever people talk about the changes GDPR is going to be bringing in. Going forward, you must have explicit consent for data processing, including sending out any marketing emails or other communications. This could take a while for a lot of businesses. So my advice: get started. Now! Contact your customers and ask them if they would like to receive marketing emails.

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tel: 01444 259 259

Graham Anderson, is the CEO and founder of OpenCRM, one of the UK’s leading customer relationship management systems.

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february/march 2018 business edge

Compliance Matters UK Limited Ian Ashleigh Compliance Matters

Suitability We offer an ad hoc or a periodic review of business to confirm the suitability of advice with a review of the supporting documentation.

Complaints handling

Who we are Established in January 2004, Compliance Matters UK Limited is a niche consultancy providing compliance advisory services to firms regulated by the Financial Conduct Authority. With over 30 years’ financial services experience, we have a wealth of understanding of financial institutions, the regulation surrounding protection, pensions, investment and mortgage advice and administration procedures. We also have a depth of knowledge of Training and Competence requirements and their application. We are experienced in reviewing the client journey including onboarding, KYC, CDD and suitability, and also reviewing complaints. We have built an expertise in the following areas:

We will conduct a review of the advice given to the client and prepare a report based on the issues raised by the complainant, giving our opinion as to whether the complaint can be defended; and prepare the final response to the client which will be sent on the firm’s letterhead and where necessary prepare responses to the Financial Ombudsman Service (“FOS”).

Training & Competence (“T&C”) We will: n review the existing T&C scheme and recommend changes where gaps are identified;

n provide development plans where appropriate and discuss further training where relevant.

General Compliance Support We provide general support and guidance including: n preparing applications to the FCA for controlled function holders; n assisting the firm prepare for a regulatory visit; n ensuring T&C records are accurate and up to date: and n f inancial promotion reviews. 41 Cavalier Way, East Grinstead, West Sussex, RH19 4SE E: ian@compliancematters.co.uk T: 07768 422213

n carry out periodic one-to-one supervisory meetings with advisers in relation to the Key Performance Indicators identified in the scheme; n provide written reports of these meetings; and

Integration is everything. Custom Software Nothing exists alone. Development Based in Sussex, Ballard Chalmers is one of the UK’s leading enterprise software engineering companies, specialising in custom development for the Microsoft Enterprise Application Platform. We are principally dedicated to software development and integration for the Microsoft Azure Cloud, as well as on-premises and hybrid systems. Our core expertise is in .NET, Azure Services, SQL Server, BizTalk Server and SharePoint. To arrange a free informal technical review and discussion with one of our experts, or for more information call 01342 410223 or visit www.ballardchalmers.com.

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february/march 2018 business edge

Flexible working makes business sense Now it’s common sense to consider more flexible work patterns for your employees because of the wide range of tools available that make it highly effective and secure. Many companies across Sussex and the home counties are doing just that – but others remain reticent. Some still fear that remote workers might be ‘swinging the lead’, out of sight in their home office. With Office 365, a wide-range of business applications can be used anywhere: at any desk in your office – or any remote location where there’s a good internet connection. Additionally, it’s all supported by secure cloud-based services; or a hybrid mix of the cloud and on-site servers.

Keeping in touch Skype for Business enables managers to keep in touch with staff within a matter of seconds. They can run virtual team meetings and monitor where employees are. So, there’s no strong argument for continuing to pay for everyone to have their own desk in your office. Added to this is the versatility of IP telephony which enables

workers to be contacted on their office phone number wherever they’re working.

feel vulnerable. They no longer have any personal space at the office.

And while giving people the tools to work outside the office does raise some security concerns which all organisations need to be aware of, the risks are out-weighed by the many advantages.

Gary Jowett, from Computer & Network Consultants in Brighton, says: “Hot-desking encourages people to declutter the office and it compels them to lock away sensitive documents inside a secure locker each day. It also encourages people to get to know their colleagues by working from different desks – helping to nurture more team work through a better mutual understanding of different job roles.”

Home-working and the use of ‘hot desks’ in your office help to reduce rental costs and cut travel costs and commuting time. Flexible working also cuts your carbon footprint as less people need to drive or bus to work each day. The tenth annual report into flexible working by Ten2Two [https://www.ten2two.org/wpcontent/uploads/2017/06/2017-ten2twoflexible-working-report.pdf] concludes that more flexibility will be required by UK companies in the years ahead to ensure they can retain the most talented people in an increasingly-competitive job market. The survey of 250 local employers and more than 1,000 employees across Sussex, Kent, Hertfordshire, Hampshire and Gloucester reveals that 92 per cent of employees feel flexible working has met their needs and 83 per cent of employers think it benefits their business.

Hot-desking advantages One bone of contention has been the use of shared hot desks. Some people still resist ‘hot-desking’ because it makes them

Shared desks and shared network access also lead to the standardisation of internal business systems so that cloud-based services can be used in the most effective way.

Secure cloud services With Microsoft Azure[https://www.cnc-ltd. co.uk/blog/2016/10/big-fish-give-azurethumbs] and other platforms already supporting many large organisations, it’s time for smaller businesses to do the same because it will encourage the big boys to procure their services. Gary says: “Flexible working also improves your work-life balance, giving you more time for a social life and more time with your family. The ability for a company to offer such flexibility can be the difference between hiring the most talented people or watching them go and work for your competitors.”

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february/march 2018 business edge

Employment Tribunals – a changing landscape Things have moved on since our first article in summer last year; we have become an independent consultancy with a very local focus and the Supreme Court judgement of 26th July 2017 has led to a significant rise in Employment Tribunals (ET’s) which employers cannot afford to ignore. In 2013 legislation was introduced which allowed fees to be applied to parties bringing proceedings to Employment Tribunals and appeals. This led to a reduction in the number in employment dispute case going to ET by over 70%. The Supreme Court judgement effectively made the fee system, as applicable to ET’s, unlawful on the basis that the fees were disproportionate and denied employees access to justice. Recent figures show that the number of ET’s has risen by over 60%, almost back to pre-2013 levels. With the average costs for employers defending claims being in excess of £20,000 per case, this trend has implications for all employers. This situation supports the view that the current, adversarial ACAS grievance and disciplinary solutions for managing conflict situations are outdated, increasingly ineffective and are in need of review. There is a recognised body of evidence, supported by CIPD and ACAS themselves, that

mediation has much to offer in this area, providing a more cost effective and longerterm solution to workplace conflict.

in our view are foundation skills required by managers to prevent such issues escalating into formal processes and, potentially, ET’s.

Whilst many organisations provide mediation and investigation services, we believe that understanding and prevention are part of a more holistic approach which include awareness and mediation skills training and, more importantly, leadership training for first time supervisors and managers.

We deliver industry leading training and consulting solutions utilising an approach which reflects our broad knowledge, skills and experience. If you have a difficult workplace situation, would like to improve your organisational approach to conflict management, raise employees’ skills or just want to know more then please contact us. and one of us will call you back to discuss your needs.

Our experience has identified that many small to medium business promote or recruit supervisors, team leaders or managers on the basis of technical skills and experience but omit to provide key people skills for the most important and challenging step on the leadership pathway. The skills required to manage difficult conversations, people or situations including appraisal, conflict, poor performance are highly developed in trained mediators but

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february/march 2018 business edge

A true local success

Penina Shepherd, MD & Solicitor ACUMEN BUSINESS LAW with Kevin Byrne, Founder Checkatrade

Chris Boakes, Director and Head of Corporate Acumen Business Law

Checkatrade, the leading UK online directory, based in Selsey, has come under the ownership of the HomeServe Group with the final valuation close to £90m. On Friday 17 November, HomeServe acquired the remaining 60 per cent of Checkatrade and the deal was completed. ACUMEN BUSINESS LAW is very proud to have played its part in this transaction having been the company’s legal representative for several years up to and during the sale. Chris Boakes, ACUMEN BUSINESS LAW’s Director and Head of Corporate, commented, “After working with Checkatrade for nearly a decade, it was extremely rewarding to be an integral part of this important stage in its life cycle. Working alongside the founder, Kevin Byrne, a long term client of Acumen and a good business friend, and his management

team was a tremendous experience as the sale was certainly more than a ‘financial transaction’.” ACUMEN BUSINESS LAW has worked with Checkatrade and Founder Kevin Byrne since 2008. Over this time, we have seen the incredible growth that the company has achieved. Kevin was a key contributor to our Founder’s, Penina Shepherd, recent book The Freedom Revolution. He was also the guest speaker at the prestigious annual ACUMEN BUSINESS CONVENTION in May 2016. Kevin inspired the audience with his incredible business story of how he took an idea with no investment to

provide fully vetted tradespeople and made Checkatrade the market leader in the UK and the massive success that it is today. The business has incredible CSR credentials and staff wellbeing, as well as creating the Checkatrade Foundation, to support those in need and help charities carry out vital work. The entire team of ACUMEN BUSINESS LAW would like to congratulate and wish all future success to Kevin, the Checkatrade team and the Homeserve Group.

“After working with Checkatrade for nearly a decade, it was extremely rewarding to be an integral part of this important stage in its life cycle. Working alongside the founder, Kevin Byrne, a long term client of Acumen and a good business friend, and his management team was a tremendous experience as the sale was certainly more than a ‘financial transaction’.”

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your guide tobusiness R&D taxmatters credits

february/march 2018 business edge february/march 2018 business edge

Research and Development Tax Relief – What is it? Can I claim?

When Business Edge first approached me, and suggested that they were going to create a specific section of the magazine to allow people to access more specialist knowledge about Research and Development Tax Relief or R&D Tax Credits as it is sometimes known, I jumped at the chance to put myself forward as both a local expert and a member of the chamber. I thought in this preliminary piece I ought to cover the basics. Despite being on the tax statute for 17 years, R&D Tax Relief still remains an often overlooked and frequently misunderstood piece of tax legislation. When it comes to R&D Tax Relief I tend to say to businesses “rather than thinking about Innovation, which is sometimes difficult to define to everyone in your business, ask your team to think about whether they’ve been doing something interesting in your company?”.

So, let’s start by getting this out there! In principle ANY COMPANY could claim R&D Tax Relief, it doesn’t matter what industry you’re in or whether you employ staff or work with contractors. If you are working on a defined project and that project involves the overcoming of Scientific or Technological Challenges then you could be claiming. It could be specific to your industry, a new or improved product, or it could be the development of a new inhouse IT System that has been tailor made to your unique requirements.

What actually is Research and Development Tax Relief? Research and Development Tax Relief is a government backed scheme that reduces

a company’s tax liability if it is profitable or offers a repayable Tax Credit if it’s not. It is designed to support companies working on interesting projects in the science and technology sectors, regardless of whether or not they succeeded.

Just how innovative does my project have to be? In order to qualify for R&D tax relief, your business, and your collaborators, need to be able to demonstrate that the advance your project was trying to achieve within the field was significant, and couldn’t easily be achieved by another professional within the industry.

If I am eligible, what costs can I include in my claim? Staff costs – wages & salaries, bonuses, pension contributions and Employers NI contributions, together with staff travel costs where the travel has been for relevant R&D purposes. Consumable Material costs – if you are developing a prototype you will often have to use materials to develop it. If you can’t reuse these materials after they have been incorporated into the prototype and you don’t sell the prototype, then the materials will have been consumed and can be included in the claim.

Third Party costs – payments to subcontractors for Research/Development activity, Externally Provided Worker costs – going to an agency to bring in specialist help on a “short to medium term” basis, or payments to a University or Research Centre for support on a project. Software costs – If you have to use specialist software in your research or you are using project management software to manage the R&D team, then you can include a portion of the software costs. Utility costs – You can include a proportion of light, heat and water in the R&D claim, provided that some of the R&D has been performed in-house. In the next issue we’ll look at some of the common pitfalls in preparing a successful claim and maybe share with you some case studies of successful projects. In the meantime, if this article has prompted any questions you can call Simon Bulteel, at Cooden Tax Consulting on 01424 225345.

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business matters

february/march 2018 business edge

Using your communications to improve staff and customer safety Ricci Masero of Hove-based web & technology specialist White Rabbit offers some useful advice for every office and every website. Ricci Masero White Rabbit Consultancy

Troubleshooting and creating unique solutions is something I truly enjoy, it keeps my mind active and abreast of new ways to increase engagement, communication, safety, efficiency and productivity. Any lean and efficient business is an asset in this current climate, being nimble and able to adapt to market changes and customer desires can be easily achieved if you are in control of the technology your company uses. In this technical world of ones and zeros that we now live in, there are a wealth of tools and techniques revolving around your communications, that you can use to increase and improve customer and staff safety in relation to your workplace. I’d like to lay out below some examples and ideas of things you can implement and alter in your existing communication systems. Why not share these ideas and discuss them at your next staff meeting or operations review.

Your Telecoms Emergency Calls First and foremost, ensure your current telecoms solution can handle outbound calls to both 999 and the newer non-emergency number 111, with ease, no difficult access codes (you’d be surprised how many can’t). Most modern phone systems can also add an identifier to the call log, which can be used to inform management and the emergency services which extension made the call, there are obvious benefits to this, especially in a large building or complex.

Disaster Recovery Secondly in regards to your telecoms, make sure you have an effective recovery system set up, for the possible event that your workplace is inaccessible. A dedicated external number or a secret route through your IVR system, allowing management to dial in and activate an emergency override on the incoming calls - this is a really simple way to enable a disaster recovery solution.

Information Another useful thing you can do to help your customers throughout the year, is to add information on your opening times

over holiday periods to your inbound call queue or IVR options. This will help to keep customers and staff informed, preventing any unnecessary journeys, particularly in bad weather.

Your Social Media Broadcast Notifications

staff and customers, beyond your company message. You can have virtually any content you want on your website, try to think of useful things you could include in your web pages like: contact details, locations, accessibility, emergency procedures, directions, opening times and holiday periods, etc.

Social media can be a vastly under utilised tool when communicating with your staff and customers alike. Having all your staff follow your company timelines and profiles, will not only boosts your exposure, you can use it as a quick and easy way to broadcast messages publicly or to select groups, should the need arise.

Privacy

Automation

Mobile-Friendly

Scheduling and automation is another great way to use your social media to make announcements and send messages, these don’t just have to be promotional, they can be informative and instructional for staff or customers.

Keep It Private If you are concerned about using your company’s public timelines and profiles for staff communication, why not set up a private Twitter feed and ask all your staff to follow it, this way you can control exactly who sees the posts and still gain all the benefits of using a social media platform.

Your Website Useful Content Finally and possibly most importantly, use your website to communicate with both

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Again if you are concerned about using your company website to broadcast messages intended only for your staff, you could make a separate section on your existing website or create a subdomain with a company intranet style interface, which can only be accessed by authorised users i.e. your staff.

Be sure to have a mobile friendly (responsive) website, that’s compatible with all devices. This isn’t just important because the majority of internet traffic is now on smartphones and tablets; your staff, customers and emergency services may have need to use the website, with only access to a mobile device at that present time. These are just a few examples of solutions and ideas I have implemented for customers at White Rabbit. They have in turn been used as ways to help increase and improve staff and customer safety, associated to their respective workplaces and company activities. The White Rabbit Consultancy blog at consultantsussex.com holds lots more free advice and guidance, about your company’s communications. Topics covered include website security, search engine optimisation, digital content marketing and business telecoms to name a few.

tel: 01444 259 259

business matters

february/march 2018 business edge

The “Common Law Marriage” Myth

A number of my close friends are beginning to take their first steps on to the property ladder. The majority are purchasing with their partners but, as is becoming increasingly common, most have not walked down the aisle or uttered the phrase ‘I do’ before purchasing a property together. This is particularly disappointing for me as a wedding is always much more exciting than a house warming party! Sophie Burton Trainee Solicitor QS Howlett Clarke

The high property prices in the south east mean that most 20-somethings wouldn’t be able to get a mortgage or save an adequate deposit on their own, so purchasing with their boyfriend or girlfriend facilitates their escape from ‘Generation Rent.’ According to the Office of National Statistics, the fastest growing family type is the cohabiting couple family which has more than doubled from 1.5 million in 1996 to 3.3 million in 2017. However, when discussing the purchase of a first property, and all the excitement that goes with it, the inescapable ‘what happens if we break up?’ question often crops up. There is a common misconception that if you live with a partner for a significant period of time you will eventually enter into a “common law marriage”. According to Resolution, the association of family lawyers, 47 % of 18-34 year olds think cohabiting

couples have the same legal rights as married couples, which correlates with my own friend’s opinions. This is not the case and there is no such thing as a “common law husband” or “common law wife”. If you are cohabiting and the two of you have joint ownership of the property, then, unless you agreed otherwise when you bought it, you should both be entitled to something from it on separation. The division of shares will depend on how you actually own the property and whether there is any declaration of trust. If you are cohabiting and only one of you owns the house, the basic legal position will be that the non-owner has no claim to it. Even if the non-owner agrees to contribute to the mortgage and other running costs or helps out with decorating, without any legal ownership of the property the general rule is that they would not own a share of the house. It is possible in some rare circumstances to establish a claim, but these are very much exceptions to the rule.

each of you know where you will stand if the relationship comes to an end and you want to go your separate ways. Putting down any arrangement you make with your other half into a ‘Cohabitation Agreement’ can help both parties clarify exactly what they are contributing and what will happen if the relationship ends. The ‘legal’ side of things that goes with the exciting period of buying your first house or moving in with your partner for the first time can be a little bit boring or difficult to talk about. However, it is always best to deal with these things at the outset to prevent any more upset or distress if things don’t go ahead as planned. Simply avoiding the ‘elephant in the room’ is never the solution! Call 01273 838594 or email info@howlettclarke.co.uk Or visit our website: www.qualitysolicitors.com/howlettclarke

It is always best to talk about the worst eventuality at the start of the house buying process before signing anything, so that

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We can’t predict the future but we can help create your fortune... H

ow often do we say, ‘if only I had a crystal ball’ and ‘hind-sight’s a wonderful thing’? Well at James Todd & Co we don’t ever want our clients to look back with regrets due to lack of knowledge and guidance. We manage the accounts preparation for businesses of all sizes and know how vital it is that accounts are prepared on a timely basis. We ensure you meet filing deadlines and avoid penalties and know your tax liabilities in good time.

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CountyClean Group continues expansion with new Marketing Manager Upholding the company’s exciting growth aspirations, Becky Rowland has been appointed as Marketing Manager at CountyClean Group, one of Eastbourne’s biggest businesses and one of the leading liquid waste management solutions providers for London and the South East. Commenting on her new career move, Becky says: “It is an absolute privilege to be joining such a prestigious forward-thinking company which is dedicated to raising standards in the industry and whose values mirror my own. I’m looking forward to evolving CountyClean Group’s integrated marketing strategy whilst finding new opportunities for the organisation to sharpen its’ brand awareness effectiveness and further enhance community engagement.” As well as supporting the Business Development team, Becky will be responsible for all aspects of the marketing strategy of the fast growing organisation and will take the lead on all digital and traditional campaigns to support the company’s multi-million pound growth. Having been involved with the rebrand project and content generation back

in 2016, Becky is very familiar with CountyClean Group’s significant progress over the years and major development plans for the future. CountyClean Group, Commercial Director, Louis Dimmock said: “We are delighted to welcome Becky on board and we believe that her commercial marketing expertise will really help us to continue driving our ambitious growth plans whilst also ensuring customer focus remains at the forefront of all that we do.”

Becky comes to CountyClean Group with over a decade’s professional marketing experience from Eastbourne’s leading full service marketing agency, PRG Marketing Communications, at which she delivered successful results for multiple clients across a variety of business sectors as Account Manager. For more information about CountyClean Group visit www.countycleangroup.co.uk.

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business matters regulation and compliance

february/march 2018 business edge

Intertek’s Total Quality Expertise supporting exporters and manufacturers to comply with export and import standards

With the continued growth in the globalization of trade, many goods are now produced in countries where the quality, performance and customs requirements of the importing country or region are not always fully understood. Chris Gunning Intertek

Manufacturers, exporters and traders exporting to these countries need to be fully aware of applicable requirements since failure to comply with them can be costly, leading to potential delays in customs clearance, financial penalties or even goods being returned to the port of origin.

as Algeria, Botswana, Cameroon, Gabon, Kurdistan, Kuwait, Kenya, Nigeria, Uganda and Saudi Arabia, failure to comply with these countries individual requirements could result in financial penalties, goods being delayed in customs or returned to the port of origin. CoC’s are issued by an Accredited Certification Body such as Intertek who have been assessed by the importing countries standard organization to ensure that their certification practices are acceptable, typically meaning that they are competent to test and certify third parties,

These requirements have been put in place to assure the import country’s consumers of the total quality of the goods they are purchasing and to protect their local economy and environment. Many countries have now implemented Conformity Assessment Programmes which require the verification of safety and performance of goods against a clear set of standards. All regulated products must be in receipt of a Certificate of Conformity to gain customs clearance. Certificates of Conformity (CoC’s) are a requirement for exporters to many countries in the Middle East and African region such

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behave ethically, and employ suitable quality assurance. Intertek’s Conformity Assessment Programmes seek to ensure that products are tested in an accredited laboratory before they are shipped to the client country. Testing is done against national or international standards. Intertek has a vast world-wide network of accredited testing laboratories. This means that the company can operate standards programmes covering a wide range of products. Intertek has been working in the Middle East and African region for many years and as an Accredited Certification Body we have been assessed and approved by the applicable Government departments in the importing countries meaning that we are competent to test and certify your shipments. Intertek has continued to expand its network of laboratories and offices around the world and we are now able to offer a greater range of services to our clients covering more countries than ever before. Having issued more that 2 million test reports and certificates to exporters worldwide, Intertek is best placed to help companies ensure that they comply with both export and import requirements.

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regulation and compliance

february/march 2018 business edge

Why compliance matters for Sussex sport and activity Susan Clandillon PR and Communications Officer Active Sussex

Taxing benefits – A new regime David Williams Partner RSM - Gatwick Office

The second covers scenarios where an employee agrees to be provided with a benefit rather than an amount of earnings, eg where there is an option of a car allowance where an employee has opted for a company car.

The Issue David Williams-Richardson, partner at the Gatwick office of leading accountancy firm RSM, highlights the need for employers to be aware of the new rules regarding taxing benefits. Many employers are unaware of the full impact of new rules regarding taxing benefits in kind introduced in April 2017 and are at risk of not meeting their reporting obligations. The Optional Remuneration Arrangement rules potentially impact any company offering benefits in kind to employees in conjunction with a salary sacrifice or where a cash alternative is on offer. The new rules apply when an employee gives up the right to an amount of earnings in return for a benefit or agrees to be provided with a benefit rather than an amount of earnings. Subject to transitional rules and certain exemptions, when the rules apply, the value of the benefit for tax and employers NIC is the greater of the cash earnings given up and the value of the benefit in kind calculated under normal benefit rules.

Whilst the new rules came in from 6th April 2017, we have found at RSM that many employers have not realised the full impact, eg the relevance to flexible benefit and cash alternative arrangements, such as where there is an option of a car allowance where an employee has opted for a company car. Employers need to be familiar with these rules in order to communicate the impact to employees and to get their 2017/18 reporting obligations right. What should you do? At RSM, we urge employers to carry out the following steps:

While it’s not the sexiest topic, compliance is essential to the survival of our County Sports Partnership and many more around the country. That’s why, for the past two months, we’ve been reviewing our policies and practice to ensure that they’re aligned with the newly introduced UK Code of Sports Governance. This new Code requires all 44 English County Sport Partnerships and National Governing Bodies of Sport to ensure strict transparency in their governance in order to continue receiving public funding. To comply with these new guidelines, we’re working to make sure that our governance documents are updated and that our Board is suitably robust not just in terms of skills and experience - but also in terms of organisational audit, risk and resource management. Put simply, non-compliance means no more funding from our main funder Sport England. This would have a knock on effect on all areas of Sussex sport, from delivery and coaching to volunteering and engagement. We welcome the Code’s introduction which ensures continued good governance and carries a sector recognised level of assurance with our wide-range of stakeholders, including local government, leisure providers, charity and voluntary sector partners and local businesses.

Identify all benefits which could fall within the new rules and be aware of the dates that the transitional arrangements fall away Develop and implement processes and procedures to ensure that affected benefits are valued, reported, taxed and subjected to employer NIC correctly for the 2017/18 tax year.

The rules apply to two types of scenario.

Communicate the effect of the new rules to impacted employees and new employees from 6 April 2017 who may be immediately impacted.

The first broadly covers many benefits provided under salary sacrifice arrangements.

Consider whether arrangements should be reviewed going forward.

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february/march 2018 business edge

Motivate, Inspire and Grow Professionally Training that grows your business

Introducing new training courses from Sussex Chamber of Commerce “This is how we do it…this is how we have always done it…” Sound familiar to you? Make 2018 a year of dynamic change for your business – invest in training. Training isn’t just important to any company, it is vital. Training across your workforce, from shop floor to executive level and in any discipline, improves competitiveness, morale, profitability, market share, customer satisfaction and company reputation and profile. In these uncertain times training increases your ability to respond effectively to change. Our courses are delivered by a team of carefully selected, highly knowledgeable specialists with many years’ experience in their training fields.

Accredited courses in international trade The British Chambers of Commerce (BCC) has nationally accredited ten international trade courses delivered by the Accredited Chamber Network that together form an import and export curriculum, giving international traders the essential skills invaluable to small and large businesses alike. During each one day course the

candidates must demonstrate knowledge of the subject and their performance is marked by an external assessor. The Courses are suitable for both experienced and those with no previous knowledge of international trading. Since the courses began in 2013, over 5000 candidates have attended our programmes. Candidates completing six or more courses are awarded the BCC Foundation Award in International Trade. To date, over 200 candidates have now achieved this milestone. Our highly respected international trade courses cover the BCC’s entire accredited curriculum, and more besides and are delivered by our own import export expert. A testament to the level of his expertise are the often highly bespoke courses that some of our larger exporters continue to commission. Meanwhile our regular courses cover all the main principles of international trade dealings for your freight and logistics teams. For those involved with freight, logistics and warehousing we also now have courses that cover air cargo security and the carriage of dangerous goods.

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Training for the business owner As a business owner you’ll gain valuable insights from our experienced and respected business coaches. Not just theory but practical elements that can be applied, our trainers don’t just coach, they get on the pitch with you. Learn to effectively switch hats, from marketing to financial, from HR to operations. Every business is different, and our trainers bring with them many years of experience running and working for small businesses, they’ve seen every mistake that can be made, and they know what works. Engaging in a robust PR strategy is a highly cost-effective alternative to advertising, as it not only raises awareness of your product or brand, but it also helps build important relationships and identify key stakeholders in your business. Linked with good communication about your business it will enable your consumers, customers and wider audience understand who you really are and what it is you really do, instead of hearing it second hand. Allow our experienced professionals to show you how to pull together a good PR and communication plan and also train you in what

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february/march 2018 business edge

to do when the media come knocking on your door. Our Managing the Media course will make sure that you know what to say, when and how to say it, to ensure that you create a positive impression when that important media opportunity comes your way.

and manage those very difficult customer situations where you’re looking for a win-win for both you and your customer.

Learn how to identify, prioritise and register your ‘IP’ to protect against copycats and create financial value for future growth and capitalisation. Your brand and inventions can literally be hijacked by a competitor who took the time to register trademarks, designs and patents in your space. Imagine spending painstaking years of your life building a successful business then someone comes along and legally forces you to pay them any profits you have made, just because you infringed copyright without realizing it. Ignorance is no defence and all profits can be claimed retrospectively. Smart management of your trademarks will be a key takeaway from our IP course.

Transitioning from an operational role to a supervisory or team leader role can be one of the most difficult things to do. Our courses will prepare your staff for that role, they’ll gain a clear idea about their responsibilities and role and the managerial skills involved to lead authentically, delegate and motivate your staff.

And if you’re starting a business our training for start-ups will help you to succeed – be one of the 20% of new business owners that survive those first two years and learn to grow and prosper.

Negotiation skills, selling skills and great customer service Understanding the science of persuasion is crucial to effective negotiation and we now offer courses that will show you how to spot and how to use the gambits of successful bartering and position taking, essential skills for your purchasing department. Selling is fundamental to every business and we provide courses that offer direct results… and once you’ve won that new business keeping those customers becomes even more important. Our new trainers bring considerable expertise to building effective client relationships that last and delivering customer service that goes beyond expectations. You staff will become more skilled at handling customers over the telephone or face to face and learn new techniques to build long term customer loyalty. They’ll find out how to establish customer’s real needs, build rapport,

Improve productivity and staff effectiveness

#metoo is no doubt going to remain very much in the public consciousness in 2018. Other new courses will engage your staff with the issues of workplace stress and workplace bullying and develop their emotional intelligence to handle difficult situations. We’ll train them in mindfulness techniques that will avoid those situations. Creating a great working environment has been shown to improve productivity. Similarly, our time management courses will not only help your staff to be more productive but also better manage their time to avoid stress in the first place. New courses covering business writing skills will provide you with the skills to create winning proposals and you will gain the ability to spot common mistakes that get proposals rejected. Effective business writing skills can benefit all levels of staff, writing proposals, emails and presentations that deliver calls to action, that sell, that persuade. With more and more businesses moving to constantly upgraded versions of Excel and Word, it’s time your staff understood how to make the best use of these powerful tools. Our IT trainers will take your staff on that journey, and your staff will appreciate your commitment to their career development.

HR courses With our courses you’ll see reductions in staff turnover and absenteeism, and importantly, a reduction in recruitment

costs. Manage the life journey of an employee from recruitment to exit more effectively using best employment practice. Other courses will train you in more effective recruitment interviewing skills and coach you in improving employee engagement generally.

The benefits of training will resonate through your organisation It’s been shown that training not only positively impacts the trainees, but also untrained workers are more productive when their peers have been trained. Our training courses take place in Burgess Hill with easy access by car or train. Remember also, if you are a SILVER, GOLD or PREMIER chamber member we offer a discount of over 10% on all the courses we provide. For larger groups we can also offer bespoke courses, delivered at your premises. For more details on course content please visit our website:

www.sussexchamberofcommerce.co.uk/ training Or call the team on 01444 259259

Recent testimonial (Introduction to emotional intelligence)

Recent testimonial (Introduction to supervision)

Recent testimonial (Selling skills for results)

“Thank you for one of the best 2 days of my life. I wish it could have been over a week. I became so much more aware of how I could manage myself better and the adjustments I had to make to get the best from others.” (Senior Employment Adviser)

“Attending this training has given me the confidence to deal with difficult situations professionally. I will be able to put into practice the strategies learnt about reading body language to gauge people’s feelings, and how to remain calm when put under pressure.” (Distribution Manager)

“I realise I’ve been talking and I should have been asking and listening! Thanks for showing me the way.” (Sales Advisor)

Recent testimonial (Media training / PR Management) “A wonderful event, friendly, insightful, and clearly a very experienced trainer.” “This was an excellent, engaging and practical workshop, full of ideas, refreshing content. Thank you.” “A very informative and inspiring workshop, professionally delivered.”

Recent testimonial (Resilience) “Thank you for a very practical day. I hadn’t expected to walk away with many techniques that help prevent the stress in the first place and some practical tools I can use to help me bounce back when things don’t go as expected.” (Executive Producer)

Recent testimonial (Employee engagement) “Over the last 3 months I have seen a marked improvement in teamwork and less selfishness, people are all willing to stay and help one another. One particular employee who I had ‘written off’ has especially grown and has taken on more responsibility without being asked, which is terrific.” (Production Controller)

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inspirational leaders

february/march 2018 business edge

Vigilance essential to keep ahead of the cyber criminals Recent years have seen more and more companies become reliant on their IT, which means that a failure of their systems can be a devastating blow to them. However, according to IT expert Martin Bannister, too many companies are still taking unnecessary risks with their security and laying themselves open to attacks by criminals. Martin is the Managing Director of Kogo, an IT support company based in East Grinstead, West Sussex. Having left school to become a car mechanic, he soon discovered that his interests lay in the field of computers and he eventually established Kogo in 1998. Today, the company is a managed IT service provider supplying high-end managed cybersecurity, data loss prevention and business continuity solutions. It employs 19 staff and is the largest IT support company in East Grinstead with clients operating nationally and internationally in aviation, hospitality, financial and professional services, manufacturing and healthcare and with bases in East Sussex, West Sussex, Kent, Surrey, South and Central London. Martin believes it is important that Kogo helps to educate the business community regarding the types of cyber threats that they face and he has been active providing free education seminars and talks on cyber security and the impending introduction of the European General Data Protection Regulation (GDPR). GDPR, which represents one of the biggest changes in data protection in years and will be enacted in May, relates to all organisations that handle EU citizens’ data and will happen regardless of Brexit negotiations. Driving the legislation is the EU’s desire to create international consistency around data protection laws so that both businesses and

“The company is growing steadily. For us, the key thing is to provide good customer service for clients large and small, however big you grow. You should treat everyone exactly the same.”

citizens can be assured that their sensitive information is protected. Failure could lead to fines of €20m or 4% of a company’s annual turnover for data breaches and Martin said: “If you go back to the start of 2017, I think a lot of smaller businesses were unsure if GDPR applied to them but as the year went on it became clear that it did. “Nevertheless, even after all the publicity about the changes, a lot of them are still burying their heads in the sand and hoping that GDPR will go away., “The thing about GDPR is that it is commonsense, there is no dark art to it. If you are looking after clients’ data, look after it. “Once GDPR comes in, we might see one or two companies singled out for action over their failures to implement it and that will make people sit up and take notice.” Martin is also concerned about the growth of ransomware attacks, where hackers take control of systems and only release them when money is paid. Kogo has published a booklet on ransomware and educating firms about the technology forms a large part of its support for clients, building on years of experience with partners such as WatchGuard, Mimecast and Trend Micro. Kogo has also encouraged its clients to earn their Government Cyber Essentials badge. Martin said: “A lot of smaller companies think ‘I’m not Amazon, I’m not going to be on the radar of cyber criminals’. “However, the thing about ransomware is that it has become so slick, and I hesitate to use the word, that anyone can do it.

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“There is software out there that allows you to operate ransomware and even companies that will help you collect the money so businesses must continually train and upskill their staff. “That training has to extend to everyone working in a business. For example, you might have a temp who is taught all the physical things, where the fire alarms are etc, but then handles emails without being trained in cyber security. “This is a constant battle. We will always be fighting cyber criminals because every time we get on to top of one threat the criminals will develop something new. “I am working with one client who was watching sport online and a message came up saying he had to update Adobe Flash and by the time he realised it was not genuine it was too late. “The message for businesses is to be constantly update the skills of their staff so that they can recognise the dangers.” Helping clients of all sizes means that it has been a busy twelve months for Kogo, which has moved premises, undergone a rebranding exercise and continued to expand by hiring new staff as well as constantly updating their technical skills and running graduate and apprenticeship schemes to recruit new talent. Martin said: “The company is growing steadily. For us, the key thing is to provide good customer service for clients large and small, however big you grow. You should treat everyone exactly the same.”

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february/march 2018 business edge

inspirational leaders

Martin Bannister Managing Director Kogo

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hospitality & events

february/march 2018 business edge

Win Awa ners o rd L f Su eisu ssex re Bu 201 and To siness 7 uris m

Did you know………. The Bluebell Railway is in the heart of Mid Sussex and is an ideal venue for corporate entertainment.

The Birch Grove Suite at Sheffield Park Station is a function/meeting room that can hold up to 85 people. Projector/screen available. Need lunch? On in house team can provide hot or cold food of your choice. Choose from our menus or create your own. Looking for something extra special to entertain clients? Look no further than the prestigious Golden Arrow Pullman. Travel through the Sussex countryside in 1920’s splendour.

Contact our Corporate Events co-ordinator at julia.piqué@bluebell-railway.co.uk

01825 720800 Sheffield Park Station - TN22 3QL

A classic Grade 1 listed country house set in acres of unspoilt Sussex countryside, just a stone’s throw from the City Centre. The perfect setting for Business events of all styles and sizes. Plenty of versatile, well equipped private meeting rooms. • Wide choice of catering options • Ample parking • Great day delegate rates From a board meeting for 10 people up to whole venue hire for 900 people, Stanmer House combines elegance and history with modern day facilities and exceptional hospitality. For more info and bookings please call Laura Dauphin: 01273 680400 or email countryhouse@proud.co.uk www.stanmerhouse.co.uk

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hospitality & events

february/march 2018 business edge

MEETINGS AND EVENTS

AT CHICHESTER CATHEDRAL

• Corporate hospitality • Cocktail receptions • Meeting rooms • Luxury accommodation

At Chichester Cathedral we offer a blend of luxury and flexibility that makes our venues equally well suited to large corporate events and small meetings. The prime location of all our venues offers your guests the convenience of a city centre location within the tranquil setting of the Cathedral precincts. From the medieval Vicars’ Hall to the elegant tranquillity of 4 Canon Lane, we have something to suit every occasion.

01243 813586

bookings@chichestercathedral.org.uk

www.chichestercathedral.org.uk

Be discerning, experience fine English wines in the warmth of your own home with your favourite pal.

Drink less, drink better!

When you need to relax, when you need to have fun. When you need to say lovely to meet you, when you need to say sorry. When you deserve a treat, when you need some comfort. When you are enjoying some precious alone time or when you are with friends. When you are celebrating, when you are commiserating. New beginnings, goodbyes. Just because you can, and when you really shouldn’t. With old friends, with a new relationship. With beautiful food. Welcoming new life, celebrating life’s landmarks, celebrating a life well lived. Award winning still and sparkling wines locally produced in Haslemere. For a 20% discount contact Lucinda at Blackdown Ridge quoting BLACJAN For more information visit our website: www.blackdownridge.co.uk

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business matters

Quality Coach Hire

february/march 2018 business edge

Worthing Coachesâ&#x20AC;&#x2122; vast fleet of luxury, modern vehicles provide comfortable and efficient travel, and unrivalled levels of flexibility, 24/7. e Great valu & day trips oor door to d holidays! our Request y day. brochure to

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01903 505805 www.worthing-coaches.co.uk www.sussexchamberofcommerce.co.uk

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february/march 2018 business edge february/march 2018 business edge

feature: construction advertorial

Beard traineeship opens career doors for Matthew Twenty-one-year-old Matthew Shepherd has landed a full-time role as a trainee site manager for regional construction firm Beard, following his two-year apprenticeship with the firm. Matthew joined Beard through CoTrain – a not-for-profit organisation working in partnership with the CITB – set up to help employers who want to support the development of skills whilst working on regional contracts. He worked as a trainee carpenter on Beard’s £5.5 million refurbishment project at Eton College, which provided two years of paid employment. In 2015, Matthew was awarded £200 worth of tools by Beard and CoTrain in recognition of his hard work on this project. Having just completed an NVQ Level 3 in Carpentry & Joinery, Matthew is currently working for Beard as a trainee site manager on a complex new build construction project – £22 million in value – to construct a new mosque, a multi-purpose hall, courtyard building, four training buildings and 41 residential units.

The sky’s the limit Construction is one of the largest industries in the UK, employing around 2.9 million workers and about 10% of the country’s workforce. But the industry faces a rapidly ageing population with huge levels of retirement over the coming years and fewer new entrants. “Beard has a strong ‘grow your own’ approach to recruitment and we regularly take on talented trainees like Matthew, helping them to move up into challenging and rewarding construction roles such as site management and quantity surveying

“Beard has a strong ‘grow your own’ approach to recruitment and we regularly take on talented trainees like Matthew, helping them to move up into challenging and rewarding construction roles such as site management and quantity surveying once they have graduated.”

once they have graduated,” says Guy Hannell, regional director for Beard in Guildford. “We’re also always looking for talented and enthusiastic young people to join our construction business. Our industry offers some fantastic career opportunities from building London’s Olympic Park to delivering life-saving hospital – it’s a profession which is as exciting and important as a career in medicine, IT or finance.” He adds: “Beard invests significantly in the long-term development of our people, from trainees through to Board directors. We do this because we want them to achieve their full potential and be the best they can be. “This approach ensures that we not only have a talented workforce, able to deliver high-quality construction projects, but also a happy and confident team. I am delighted to have Matthew working with us and look forward to seeing him progress his construction career with Beard’s support.”

career within the same company which helped me through my traineeship. I know that Beard is really proud of its trainee programme, and it should be. I can’t fault Beard at all. I’ve had full support through all my training from the whole Beard team and more specifically, from my site manager on the Eton College project. For now, I think I’ll focus on getting to grips with site management, but I know that once I want to move my career forward again, Beard will be there to help.” Beard Guildford Office, Stonemasons Court, Cemetery Pales, Brookwood, Surrey, GU24 OBL Tel: 01483 485180 E: guildford.enquires@beardconstruction.co.uk Website: www.beardconstruction.co.uk Twitter: @Beard_Construct

Says Matthew: “I am really pleased to have been given the opportunity to develop my

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business matters

february/march 2018 business edge

Wealden supports sustainable economic growth Sarah King Community and Regeneration Officer Wealden District Council

of some 38,000 sq m of allocated employment land and 16,900 sq m of retail growth, as well as opportunities to make the best use of our established business areas for the future Wealden is a ‘district of opportunity’ with plans for sustainable economic growth. The Council has recently announced it has purchased a shopping centre in Hailsham, which includes among its tenants Waitrose, for £12.35 million.

Small and micro businesses form a fundamental part of the Wealden economy with 80% of businesses in Wealden employing fewer than four people. The distribution, hotel and restaurant sector is the largest, employing 26.5% of the workforce, followed by public administration, education and health sector at 25.3%.

“This is an exciting step for Wealden District Council,” said Councillor Bob Standley, Leader and Cabinet member responsible for Strategic Finance. “We are looking to re-invigorate this important town centre site, so it can play a stronger role in improving the economy of the District.

The Council’s Corporate Plan sets out its direction and priorities for 2015 -19 and what it wants to achieve. Its priorities cover three themes: Communities, Environment and Local Economy. Wealden District Council (Core Strategy) Local Plan sets out how and where the District will grow over the period to 2027-8.

“Vicarage Fields has great potential to provide exciting regeneration opportunities in this expanding town. We will be consulting with retailers, the town council and other stakeholders about the best way to maximise the potential of this site for the town and the District.”

Wealden is served by over 20 industrial estates and business parks, offering workspace for both traditional and modern business sectors. Individual sites identified for employment growth can be found in the principal market towns of Crowborough, Hailsham, Polegate and Uckfield. Crowborough is home to the greatest concentration of businesses within the District, which is set to grow.

“Vibrant town centres, served by free off-street parking, are vital if we are to successfully compete with our larger urban neighbours.”

In Crowborough, work has commenced on a new Business Enterprise Hub which is scheduled to open next summer (2018). This Hub is being developed by Crowborough Town Council who secured funding from the Public Works Loans Board and East Sussex Business Incubator Fund to purchase and convert the former District Council offices at Pine Grove. Well renowned ‘Basepoint Business Centres’ will be the operator of the Enterprise Hub.

Wealden do Business in East Sussex and you can too!

The Vicarage Fields Shopping Centre was built in the 1960s with some remodelling in the 1990s. The two storey development consists of 17 retail units with offices and residential flat upstairs. This prime site, including walkways and pedestrian areas, covers 8,500m2.

Hailsham, Polegate and Uckfield are connected by the A22 corridor which is recognised as a key economic zone. This area has recently seen a number of new significant employment developments, which reflect the opportunities and demand for new employment floor space. Close to Uckfield is the Ashdown Business Park at Maresfield which has a total floor space of 240,043 ft2 (22,300 m2) B1 use, and a combined development site area of 14.06 acres (5.691 hectares); it is fully serviced with a new road, drainage, power, gas and ducting for communication. Four sites have so far been sold, including the John Lewis Partnership who are based here. More details available at: www.ashdownbusinesspark.com Further south is the Swallow Business Park, a new 250,000ft2 development, near Hailsham. Phase 1 was sold to Vacgen who have moved on site providing 80 jobs. The infrastructure for the Swallow Business Park project has been funded (£1.4m) and supported by the SE LEP Partnership Local Growth Fund and East Sussex County Council. Units range from 1250 ft2 (116 m2) to 80,000 ft2 (7432 m2s). For more information, see: www.swallowbusinesspark.com Located between Hailsham and Eastbourne is the Chaucer Business Park, Polegate. Winner of the National Award of Excellence for Design & Construction, it provides an excellent range of offices to let and quality industrial warehouse business units from 2,000sq ft to16,500sq ft. The facilities have excellent energy rating, are DDA compliant and enjoy fibre optic super-fast broadband. Awardwinning company, Veritek moved to the site in 2016 providing a high quality engineering service and employment for 220 people. Wealden District Council is currently working on its emerging Wealden Local Plan (2013-2028) which identifies a number of key Strategic Development Areas for employment providing for a total

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advertorial

february/march 2018 business edge

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Want to boost your leadership skills and access fresh thinking? Become a Sussex student mentor Businesses in Sussex and beyond can gain essential leadership and management skills by becoming a mentor to students at the University of Sussex School of Business, Management and Economics. Why take part in our student-business mentoring scheme? You’ll develop as a manager or supervisor, as well as enhancing your communication and interpersonal skills. The scheme is a great way to build a network and connect with local business leaders, giving you access to others’ knowledge and experience while sharing your own expertise. You’ll also help students improve their career prospects, especially those seeking to find out more about your business and industry sector for placement or graduate vacancies.

You’ll gain tools to use for managing your own team, connect with a network of business managers and increase your confidence and motivation. Short follow-up sessions also provide ongoing support and further learning as you progress on your mentoring journey.

What kind of training will I receive? Each full day of training on the Sussex campus covers the key skills, techniques and models used in successful mentoring relationships.

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february/march 2018 business edge

Events February 6th

Business Networking Breakfast

Crowne Plaza Felbridge

08.00 - 10.30

8th

Impact of Brexit

Hastings Centre

08.00 - 11.00

15th

Business Networking Lunch

The Grand Brighton Hotel

12.00 - 14.30

27th

Grow Your Connections

Random Hall

08.00 - 10.00

March 6th

Logistics & Freight Forwarding

Dale Hill Hotel & Golf Club

08.00 - 11.00

13th

Speed Networking with the Neighbours

Lythe Hill Hotel & Spa

15.00 - 17.30

15th

Business Networking Breakfast

Wiston House

08.00 - 10.30

26th

Business Networking Lunch

Cooden Beach Hotel

12.00 - 14.30

28th

Sussex Construction Forum

Cisswood House Hotel

08.00 - 10.30

11th

Business Networking Breakfast

East Sussex National Resort

08.00 - 10.30

12th

Maximising your Membership (members only)

The Kings Centre

08.00 - 11.00

17th

Better Business for All

Hydro Hotel

08.00 - 13.00

18th

International Trade without Barriers and Borders

Chichester Harbour Hotel

12.00 - 02.30

April

Please check the website for the full 2018 Calendar - www.sussexchamberofcommerce.co.uk

www.sussexchamberofcommerce.co.uk

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diary

february/march 2018 business edge

Training February 16th

Managing People for Business Success - February 2018

The Kings Church

09.30 - 16.30

19th

Confident & Effective Communication Skills - February 2018

The Kings Church

09.30 - 16.30

22nd

Becoming an Authorised Economic Operator (AEO) - February

The Kings Church

09.30 - 12.30

26th

Using Documentary Letters of Credit, Drafts & Bills - February 2018

The Kings Church

09.30 - 16.30

March 1st

Essentials of Supervision & Team Leadership - 2 Day Course - March

The Kings Church

09.30 - 16.30

9th

Introduction to Emotional Intelligence - March 2018

The Kings Church

09.30 - 16.30

13th

Selling Skills for Results - March

The Kings Church

09.30 - 16.30

16th

Employee Engagement - March

The Kings Church

09.30 - 16.30

19th

Exporting - Understanding the Paperwork - March 2018

The Kings Church

09.30 - 16.30

20th

Building Client Relationships - March

The Kings Church

09.30 - 16.30

18th

Great Customer Service - April 2018

The Kings Church

09.30 - 16.30

20th

Stepping Up to Senior Management - April

The Kings Church

09.30 - 16.30

23rd

A Foundation Course in Importing - April 2018

The Kings Church

09.30 - 16.30

24th

Moderating Panel Discussions - April

The Kings Church

09.30 - 16.30

April

Please check the website for the full 2018 Calendar - www.sussexchamberofcommerce.co.uk

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training and development

february/march 2018 business edge

How to be better at presentation and speaking - learning from stand-up Gerry Thompson - Comedians know a thing or two about speaking skills. Here are 9 things you can learn from them: 1 Prepare thoroughly It’s impossible to over-emphasise the importance of this point, on which everything else rests. Comedians may look like they’re being spontaneous, but they’re not; they prepare their material over a long period, they test it out to make sure it works, and they keep refining it. So prepare your content, rehearse it as much as you can, practice microphone technique if you’ll be using that, find out about the setting in which you’re presenting, and check out any technology you might be depending on.

2 Have good material Have content that your audience can relate to and recognise their own experiences within. Include an element of story within the material. Comedians learn their material off by heart; you probably won’t have to do this, but you do need to have good access to the content so you know what you’re going to say next, and be able to pick up again if you get lost or become nervous. This access might be in the form of a script, bullet point notes, or incorporated into a Powerpoint presentation

3 Structure your presentation Again, comedians do this more than you think. Even a short speech should be consciously structured, with a beginning, middle and end. In a more formal presentation, the beginning might for instance consist of introducing yourself and giving a sense of what you’re going to be talking about; the middle comprises the main content; and the end might be a brief review of main points and a call to action. This structure will help you come across as confident and competent.

horned’ an unrelated joke in to relieve dull material. And humour must be appropriate to audience and setting; don’t make light of matters which should be kept serious.

8 Fake it till you make it Comedians routinely demonstrate that it’s possible to appear more confident than you actually are, even when things aren’t going well – they go through the motions and show the outward signs of confidence, and keep doing this until they get back on track. Remember that many signs of nerves are not visible to the audience, even though they feel overwhelming; put your attention on the audience rather than yourself. Nervous sensations can often be transformed into positive excitement. Things going wrong can often be turned round to work in your favour, by acknowledging the problem and seeing the funny side of it.

9 Be yourself Reveal something of yourself and let your own individuality come through in your style of presentation - just as comedians express their distinctive persona and their unique take on Gerry is a standup comedian, Huffington Post blogger, and lead trainer/coach at Positive Comedy Training

www.positivecomedy.com

4 Make a strong start Comedians know that first impressions are crucial. Comedians behave as if they own the stage – it’s their territory. Adopt a stable and grounded stance, and if you move go back to that strong stance. Adopting the body language of confidence helps you feel confident; it’s also what the audience wants to see. Pause and look at the audience before starting to speak.

5 Engage with your audience Comedians know how crucial it is to connect with your audience in order to hold their attention. Be very interested in your audience, both collectively and also individuals who stand out; practice ‘reading the audience’ - be aware of what is going on with them and how they are responding, and make sure they’re getting what you’re saying. It’s an energy exchange – be energised and enthusiastic. A conversational style of delivery is helpful, as if talking to friends. Eye contact is crucial. Getting the audience to interact with you is a big bonus.

6 Pace and timing Avoid rattling off your material at high speed, which can easily happen if you’re nervous. The simple way to achieve this is to build in pauses, which naturally slows you down. Pausing is also the core of the legendary phenomenon of comic timing; in a speech it will add impact, break up content, allow points to sink in, and provide opportunity to gather your thoughts if you lose the plot.

Presenting and speaking:

• would you like to be better at it? • would you like to be more confident? We can help. We offer • 1-to-1 coaching • Team training Visit positivecomedy.com Call us on 07986 561 860 Email info@positivecomedy.com

7 Humour Humour dispels tension and adds impact, persuasion and memorability. The best humour arises naturally out of your material and your natural style of speaking; avoid the temptation to ‘shoe-

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training and development

february/march 2018 business edge

Degree Apprenticeships at the University of Chichester Degree apprenticeships bring together the best of vocational training and higher education and enable apprentices to combine university study with valuable ‘on the job’ training. The University of Chichester offers a range of degree apprenticeship options to suit the needs of local businesses. Our first degree apprenticeship programmes, Chartered Manager and Digital & Technology Solutions (Software Engineer) started in September 2016. Now in their second year, both apprentices and employers are already seeing the benefits of this way of training and developing staff. Companies that have employed one or more apprentices are finding that it is a great way to attract talent, shape employees to the needs of the business and to make sure that their skills are current and relevant. Red River Software MD Simon Pringle explained: “We were suffering from the usual skills shortage and wanted to be able to train people our own way. Via this route we get to do that and the apprentices quickly become very talented. For us there hasn’t been a time when they haven’t been working on a commercial project, which is very beneficial to the company. In the digital sector this is the most positive step towards addressing the skills shortage in my memory.”

Bringing new dynamics to established groups Companies also find they benefit from the opportunity to develop apprentices. Bill

Scott, General Manager at C.P.J Field Funeral Directors said: “There are an awful lot of advantages for us and for the apprentice. We are able to sculpt that individual and develop their understanding of our ethos. If we get that right, it’s beneficial to us and allows them to develop quickly.” Sam Tester, Chartered Manager Degree Apprentice at C.P.J Field Funeral Directors, has also experienced many advantages: “The degree apprenticeship has contributed a lot to gaining greater knowledge of different aspects of my role, touching on things I’ve done previously and teaching me things that I haven’t learnt before in the workplace.” Meanwhile, apprentices are benefitting from gaining a degree while acquiring valuable work experience, earning a salary and avoiding paying any fees. Chris West of W.L. West & Sons chose the Chartered Manager Degree Apprenticeship because he can study and work at the same time. He says, “It’s a rounded course, covering all parts of management, not just one aspect. I’ve learnt a lot that I’m bringing in to [the business]. At the end of the course, I hope to run the fencing division on my own using all of my skills.”

James Seden-Smith, Digital and Technology Solutions Professional Degree Apprentice at Red River Software found that the recurring advice was “Do a year in industry - it’s what employees look for” and he decided that a degree apprenticeship offered “four years in industry, alongside a degree and would give me a huge advantage against my peers when applying for future jobs.”

Breath of fresh air Businesses agree that working with the University is a positive experience. Lead Developer at Communications Agency NLS, Jamie Scott, said “Everyone we’ve dealt with at the University has been extremely helpful in making sure that the scheme was right for us, finding the perfect candidate and continuing to support us and answer any questions we have had during the programme.” Find out more: Find out about the University of Chichester’s degree apprenticeships at www.chi.ac.uk/apprentice. Interested businesses should get in touch at apprenticeships@chi.ac.uk.

Degree apprenticeships: key facts n Apprentices are recruited directly by employers. n You will hire an apprentice and they will attend University one day a week during term time. n These programmes enable you to upskill and motivate existing employees and recruit high-quality, talented apprentices who are trained in the way business works. n Degree Apprenticeships will help you to fill higher-level skills gaps and inject new approaches, research and ideas to improve business.

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training and development

february/march 2018 business edge

Four good reasons why you should hire an apprentice Apprenticeship. It’s a word that is growing rapidly in importance in the business community as a valuable route to filling the skills gap, enhancing productivity and enabling business to grow. There’s more focus and opportunity for businesses to recruit apprentices, and research published by the government in February 2017 revealed that 96% of SMEs (small and medium enterprises) report at least one business benefit to hiring an apprentice. But why should you consider bringing an apprentice into your company? The Chichester College Group has four good reasons for you:

1. Flexible training delivery to meet your skills needs The Chichester College Group will work with you to ensure that our training approach fits your business model. Crawley College, Brinsbury and Chichester College work with a huge range of industries and can support your business with apprenticeships at every level - if you can’t find what you need, they will look to design a bespoke programme that meets your needs.

2. Improved productivity and add value Data published by the government revealed that three in four SMEs who employ an apprentice reported improved productivity. Young people are more tech-savvy than any generation that has come before - so they could revolutionise your online or digital presence, or open your business up to new opportunities. You don’t even need to recruit new staff - you can use apprenticeships to train your existing staff, building strong employee loyalty.

3. Train your team while keeping costs low Hiring an apprentice is more affordable than you may think. The government will fund 90% of the apprenticeship training (excluding wages) for employers with a payroll of less than £3million and 100% if they also have less than 50 employees. There are also other financial incentives -

including £1,000 grant for taking on young apprentices (aged 16-18) or those aged up to 24 who have a social care plan.

4. Dedicated support from trusted industry experts The Chichester College Group has a wealth of knowledge, with more than 50 years’ experience as leading apprenticeship providers in Sussex and the surrounding areas. Staff across the group are industry experts in their fields with demonstrable experience. They work closely with employers to ensure that their training is upto-date and relevant to your business. To find out more about apprenticeship opportunities with the Chichester College Group, visit www.chichester.ac.uk/ apprenticeships or www.crawley.ac.uk/ apprenticeships

BEXHILL ADULT LEARNING CENTRE

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Diploma in EDUCATION AND TRAINING (DET) 2 YEARS with Professional Graduate Certificate in £2700 PY Education and Training (ProfGCE) 1 YEAR £4700

ART AND DESIGN Foundation Diploma To find out more visit our website: www.bexhillcollege.ac.uk/part-time

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february/march 2018 business edge

training and development

Choose an MBA that recognises your ambitions and goals, and a university that supports, inspires and challenges you. Choose the Sussex MBA.

FIND OUT MORE ABOUT THE SUSSEX MBA www.sussexmba.com mba@ sussex.ac.uk +44 (0)1273 873522

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training and development

february/march 2018 business edge

Building the team in Chichester harbour The benefits of outdoor education have long been recognised in the school curriculum. Everyone remembers the school residential trip from their primary school days. Now organisations are tapping into this facility and using outdoor activities to strengthen their business needs and objectives. Cobnor Activities Centre Trust has been working alongside Chichester College to enhance its Management and Leadership courses and is now extending this offering to local companies. As Asa Palmer, Deputy Head of Learning at Chichester College explains, “Chichester College has visited Cobnor Activities Centre annually over the past five years for their Leadership and Problem Solving event, which helps adult learners achieve their Institute for Leadership and Management (ILM Level 3 and Level 5) qualifications. Cobnor staff have successfully provided an environment for learners to apply theories to practical problem solving situations. The 2017 event

was particularly successful as Gary and his team adapted activities to challenge the learners further to achieve their potential.” Gary Palmer, Cobnor’s Head of Centre, says, “We are able to provide bespoke short or long term business development programmes, which are designed to reinforce a positive, focussed attitude among the team taking part,”. Land and Water-based outdoor activities at Cobnor include low ropes, climbing, paddling and sailing, which are used to improve team building skills such as the development of trust, negotiating, self management and self awareness, communication, as well as the understanding of leadership and authority.

In terms of hospitality, Cobnor has its own fully equipped, professional kitchen and specialises in producing home-cooked healthy food, sourced from local suppliers. There is also capacity to sleep up to 60 in our cabin-style accommodation blocks. There is a comfortable meeting room with audio-visual facilities. And all this takes place in the unsurpassed beauty on the shores of Chichester Harbour. To find out more about bringing your team to Cobnor, contact sail@cobnor.com 01243 572791 www.cobnor.com

Why training is more important than ever Never has the need for training been more apparent for business. With the economy having undergone such dramatic changes, the necessity to train people in order to secure new employment or make them better employees in tough times is seen as absolutely crucial. Many business and economic support agencies have identified training as playing a key role in helping industry to take advantage of the opportunities presented to them as the economy slowly recovers. They argue that well-trained staff are able to better support their employer as well as identifying new opportunities. A training session can sometimes spark an idea that develops into a new product or maybe new way of working. Gone are the days when someone did the same job for life, now people are accustomed to switching careers half way through their working lives and training allows that to happen. One of the key roles for training companies is helping those still in

understanding changes in legislation to keeping on top of effective customer service but training companies also help employees recognise opportunities when they see them.

work to hold onto, and develop, their jobs by exhibiting more flexible skills. Training specialists point out that, even in difficult trading times, cutting back on training is a false economy because well-trained staff are better able to meet challenges. A key part of the training is teaching practical skills, everything from

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That could be anything from tapping into new markets to coming up with ways of making sure that their employer makes inroads into foreign markets. Sometimes, the opportunity to step aside from the day job and spend time in a training session can have dramatic outcomes. More and more businesses are seeing the benefits of such an approach as their staff use their new knowledge to take advantage of opportunities in the market place. It is a message that is more important than ever.

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training and development

february/march 2018 business edge

More than 90% of cyber attacks are ‘preventable’, says security specialist Cyber Security and intelligence specialist Intelligencia Training has warned that too many organisations are still failing to take the threat from hackers seriously and that 2018 will have to see a big change.

Recently published statistics have shown that more than 90% of cyber-attacks are directly linked to user error or lack of awareness and are, therefore, preventable.

been designed and developed by cyber security experts and is an on-site one-day course which gives people an improved understanding of cyber security.

Nick Atkinson, Intelligencia Training’s Commercial Director, said: “Our work has shown that awareness of cyber security is lacking in far too many organisations, despite all the publicity about security breaches.

It is the only programme of its kind backed by a nationally-recognised qualification and access to ongoing learning materials via the Cyber Stars e-learning platform.

“To have research showing that more than 90% of security breaches are preventable is truly shocking and the situation is unlikely to change in 2018 unless companies start taking cyber security more seriously.”

Nick also predicts that 2018 will see businesses making better use of data and analytics, something in which Intelligencia Training specialises, including offering the Level 4 Diploma in Intelligence Operations training to organisations across a range of sectors.

Nick predicts that the Cyber Stars initiative will become increasingly popular in 2018 as a cost-effective solution to tackle the threat and develop a cultural change towards how organisations perceive the cyber threat.

He said: “Many organisations within public and private sectors have now identified how the effective use of intelligence-led data and analysis can add significant value in relation to the decision-making processes.

Intelligencia deliver sessions utilising the Cyber Stars initiative, which has

“Government agencies, local authorities, banks, insurance providers, utilities

providers and large retailers are now utilising the innovative Level 4 Diploma in Intelligence Operations, which was developed in conjunction with military intelligence operations as a method to raise the intelligence and analytical skills of key personnel across a range of departments. “Being able to standardise training and professionalise the way in which intelligence is used, offers significant benefits to many sectors and organisations. Many more are planning to make effective use of this cutting-edge qualification and training programme in 2018.” You can read more about Intelligencia Training and their specialist training programmes at

www.intelligenciatraining.com

Many organisations within public and private sectors have now identified how the effective use of intelligence-led data and analysis can add significant value in relation to the decision-making processes.

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regulation and compliance

february/march 2018 business edge

Managing your Fleet Safely and Legally Terri Rayner Manager Ryan Asset Management

Ryan Asset Management Ltd is a local Sussex based company in Partridge Green, we have a wealth of knowledge and experience in assisting companies in running their fleets, everything from providing vehicles to managing the repairs, servicing, Mots and all other related vehicle requirements. This is carried out through the Ryan Canter Club, vehicle concierge service. Whether your fleet is 1 or 100, made up of company owned vehicles or owned by employees and used for work, you have a corporate responsibility to manage the risks associated and can face serious repercussions under the Corporate Manslaughter and Corporate Homicide Act 2007. Employers also have a duty of care under the Health and Safety Act of 1974 to ensure the health and safety of their employees and others who may be affected by their activities when at work.

conviction. The Health & Safety Executive can bring further charges for the same offence.

Navigating this can seem like a minefield but here are some frequently asked questions that may assist in understanding the risk and how to mitigate it.

Q. Isn’t it the responsibility of the Employee to ensure the vehicle they have been given or their own vehicle is roadworthy?

Q. Am I responsible if one of my employees is driving a company car/ their own car for business and causes a serious accident?

A. No, it is the employer that is responsible for ensuring vehicles used for company business are roadworthy, adequately insured for business use, and that the employee has a valid driving licence and that this is checked at least every 6 months for motoring convictions. An administrative paper trail is required to prove such checks have been carried out, plus evidence of appropriate policies. Simply having the policies drawn up is insufficient; the employer must also take reasonable steps to ensure they are followed.

A. They will have expertise in this area and

Q. What does Roadworthy mean, is it just an MOT or is there more and how can an employer keep track of a vehicle’s roadworthiness if the employee has it full time?

n Greatly reduced risk of compliance failure

A. Rather than viewing the MOT as a certificate of roadworthiness, consider it as simply a back up check to ensure that your servicing and maintenance routine is working, any vehicle must always be in a roadworthy condition.

n Reduced need for investigation and follow ups

A. In simple terms, yes, you could be, if an employee caused a fatal accident whilst driving on company business the employer could be found guilty if the company was proven in some way responsible, e.g. if the employee had been driving long hours at the employer’s request or if the employer had failed to maintain the vehicle adequately and it had become unroadworthy. If a company is convicted, it can be liable to pay a substantial fine. The court may also make remedial orders requiring the company to correct a failing, and publicity orders requiring the company to publicise details of its

We have a wealth of knowledge and experience in assisting companies in running their fleets, everything from providing vehicles to managing the repairs, servicing,

It is advisable to have a handbook for all users of company vehicles and an adapted version for own vehicles used for business use, this should explain the requirements of the company and individual to ensure the vehicle is maintained, this should be signed by the employee to say they have understood the responsibilities and a log

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kept of all maintenance carried out. A few things that tend to get forgotten are, tyre pressures (very important in extreme weather conditions), chips and cracks on windscreens.

Q What is the benefit of having a Third Party running my company fleet? an understanding of the requirements, and have practices in place to ensure all vehicles are maintained to the highest standard at all times. This does not mean it will cost you more money, as they are able to negotiate deals with suppliers to ensure prices are kept competitive. Benefits of this kind of service include: n Less down time for staff including missed appointments due to vehicle failures

n Accident management, meaning better advice and in turn less claims

n Free up staff time due to not having to manage the fleet Here at Ryan Asset Management, we have over 20 years’ experience in the vehicle industry and have partnered with several trusted experts to ensure our customers are always given the best advice, customer service and practical help possible. If you need any advice on how to run your fleet or need help day-to-day, then please contact us, we are always happy to help.

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regulation and compliance

february/march 2018 business edge

Better Business for All in Sussex- Working together to promote growth by helping you comply Lorna Savidge Better Business for All Ambassador

What is Better Business for All (BBfA) in Sussex? This is a partnership bringing together leaders from local business organisations, and local authority regulators including food safety, trading standards and the fire service, to consider and change how local regulation is delivered and received. Together we want to remove the regulatory barriers to growth and shape the provision of effective support services to your needs. Making it easier for you to comply will also save you time and money.

How can we find out more? Come along to our next business expo at the Hydro Hotel in Eastbourne on the morning 17th April 2018 Hear how to navigate your business through the regulatory issues that might be facing you: General Data Protection Regulation (GDPR) - Are you already for April 2018? Here to help - Ask the experts in Food Safety, Trading Standards, Fire Safety

with the advice you need in a timely manner.

Meet the mentors - Get advice from your Growth Hubs - Coast to Capital and Business East Sussex, and the Chambers of Commerce

To find out more contact Sussex Chamber of Commerce on 01444 259259, they’ll then direct you to the appropriate contacts in East or West Sussex

Find out about - auto enrolment and pensions, business continuity and fire, apprenticeships, Primary Authority…and much more Whilst this event is aimed at all businesses, the focus will be on smaller businesses, as these generally need the most help to comply with the law.

Want to speak to someone now? You can also ask an expert about the regulations which your business needs to comply with, and where to go to get the help and information you need. It can be really frustrating and time-consuming trawling the internet for information and when you find something you don’t know whether it’s relevant to your business or not. Your Growth Hubs - the C2C Growth Hub and the East Sussex Growth Hub and Chambers of Commerce are here to give you support on a range of business issues including complying with the law. They can signpost you to the right place. For businesses needing help, a chat with someone on the phone can provide you

What’s in it for me? Getting it right first time will help your business become successful and grow, protect your customers and your business reputation, and enhance Sussex’s reputation as a good place to do business. When proprietor Lecia Carr of ‘Taste Deli’ in Henfield High Street began trading, she telephoned Horsham District Council’s Environmental Health Department. Lecia received some individual coaching along with practical resources and advice on how to manage food safety from environmental health officer Paul Hobbs. Lecia says ‘I was about to open a new business and this helped me ensure that I got things right from the start’.

Why does BBfA matter?

competency of our regulatory officers can have a direct bearing on the way advice is given and visits, inspections and enforcement are carried out. We want businesses to feel comfortable in contacting our local regulators in Sussex for advice. Put quite simply, how officers interact with a business can determine whether it survives, decides to grow and take on more staff or to export. Business woman and Head of ‘Cancer United’, Jan Sheward said at our September 2017 business expo ‘In the old days regulators weren’t friends of business, but now they are. You can trust what they’re telling you and it gives you much more confidence that you’re getting things right and that the regulators are there to help you’. By working with businesses to build trust and remove regulatory barriers to growth, we can help to create more compliant, prosperous and competitive local economies, as well as continuing to protect citizens. This also allows us to target our resources at the noncompliant and rogue businesses that can undermine your business competitiveness…a win-win we think!

Although the regulations can’t be changed at the local level, their delivery can. By strengthening relationships between local regulatory services and businesses we can help more businesses become compliant and give them the confidence to grow. We know the attitudes, approach and

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business matters

BRIGHTON MBA DEVELOPING INDEPENDENT THINKERS

february/march 2018 business edge

TRANSFORM YOUR THINKING

REALISE YOUR POTENTIAL

At Brighton we cultivate entrepreneurial thinkers. Designed for professionals who want to advance their career or to pursue their own business ideas, our MBA gives you the tools to turn business challenges into opportunities. • Internationally recognised MBA programmes in full-time, part-time and block formats • Accredited by the Chartered Management Institute and the Institute of Directors • A career focused environment committed to supporting students and alumni

Our optional modules and flexible study routes allow you to tailor your qualification to your ambitions. Work-based projects will enable you to practically apply your new skills to the benefit of your business.

DUAL QUALIFICATIONS The Brighton MBA is accredited by the Chartered Management Institute (CMI) and the Institute of Directors. You will graduate with an MBA as well as the CMI’s Level 7 Diploma in Strategic Management and Leadership.

FIND OUT MORE To book your place and find out more visit www.brighton.ac.uk/bbs/mba. If you have any questions about our postgraduate courses, the course team will be happy to help. Email them at business@brighton.ac.uk.

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february/march 2018 business edge

business matters

Tailor-made solutions We offer a high quality service to both corporate and individual customers, coupled with a flexible and innovative approach. We start from a blank canvas and build a bespoke solution, with all key decisions made locally by the branch. Hove branch | Simon Nicholson - Branch Manager Tel: 01273 721814, email: sini07@handelsbanken.co.uk Brighton branch | Simon Howe - Branch Manager Tel: 01273 779937, email: siho03@handelsbanken.co.uk Crawley branch | Simon Briggs - Branch Manager Tel: 01293 525895, email: sibr01@handelsbanken.co.uk Haywards Heath branch | Dave Barden - Branch Manager Tel: 01444 450189, email: daba08@handelsbanken.co.uk Eastbourne branch | Neil Hooper - Branch Manager Tel: 01323 736061, email: neho02@handelsbanken.co.uk

handelsbanken.co.uk Handelsbanken is the trading name of Svenska Handelsbanken AB (publ). Registered Office: Svenska Handelsbanken AB (publ), 3 Thomas More Square, London, E1W 1WY. Registered in England and Wales No, BR 000589. Incorporated in Sweden with limited liability. Registered in Sweden No, 5020077862. Head Office in Stockholm. Authorised by the Swedish Financial Supervisory Authority (Finansinspektionen) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request.

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good health / good business

february/march 2018 business edge

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ACCESS THE TREATMENT YOU NEED, WHEN YOU NEED IT.

By now you’ve probably heard the phrase ‘sitting is the new smoking’, but just how harmful is sitting for 8-10 hours each day?

20% discount on hospital fees for Sussex Chamber of Commerce members.* Get fast access to treatment by paying for yourself.*

Researchers have found evidence that prolonged sitting increases the risk of developing serious illnesses like cancers, heart disease and type 2 diabetes. But with modern offices and commutes so centred on sitting, how can we reduce this risk?

To find out more call 0808 101 0337 or e-mail reservations_goringhall@ bmihealthcare.

Recent research suggests that exercising at least 60 minutes daily can offset the negative effects of sitting too much throughout the day.

* Terms and conditions apply. You can also spread the cost of

While this may seem a lot, we should at least meet the Chief Medical Officer’s guidelines for working-aged adults. Each week, adults should be doing:

your treatment with our BMI card (0% APR representative)

1. 2.5 hours of moderate intensity activity, e.g. brisk cycling, walking 2. Or 1.25 hours of vigorous intensity activity, e.g. running, swimming, football No matter if we’re in group 1 or 2, we should also do muscle strengthening activities on 2+ days each week e.g. yoga, weights, or carrying groceries.

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23/01/2018 10:41

good health / good business

february/march 2018 business edge

Healthy staff…healthy business Martin Petrie Owner iMPact Fitness Studios UK Ltd

n A healthy workforce helps prevent absence and improves business performance. n Healthy employees recover from sickness quicker and are at less risk of long-term illness.

My name is Martin Petrie and I am the proud owner iMPact Fitness Studios UK Ltd, a family-focused, studio-based health club in Lancing launched in 2016 to help break down the barriers that can get in the way of a healthier lifestyle. As a young business we know the importance of using and supporting local businesses, which is why we are now focusing on bringing health and fitness to the corporate market. As business owners ourselves we know how vital it is to maintain a healthy workforce, but this can often mean dealing with events after they have happened – for example helping people return to work after longterm illness. That’s why we’re offering you and your staff the chance to get fitter and healthier at a convenient time and place to help prevent illness before it happens.

Let’s look at some of the benefits for your business…

n Promoting good health and creating a positive environment reduces employee turnover and recruitment costs. n When staff are fit and healthy, productivity, performance, staff morale and employee engagement all increase. n Accidents, ill health, sick pay costs, insurance costs and, of course, pressure on employees covering for those who are absent, are all reduced.

n We will create a safe, fun, yet challenging programme for your employees.

n If your customers see you’re looking after your employees, your business is likely to have a more positive public image.

n All you need to do as an employer is provide us some space (if there) and Promote our sessions in house.

n We will supply any equipment needed.

Interested in putting something in place?

Our offer to you We at iMPact are offering you and your staff (and even perhaps their families) the option of regular fitness sessions in your workplace - or at our studio - delivered by our team of experienced personal trainers at times to suit you.

Get in touch by: Calling 07399095757 Emailing impactstudiosuk@gmail.com Hope to hear from you soon.

Martin

Staff member discount of 10% for all our services: Physiotherapy Services: n Physiotherapy appointments, including a free phone or email consultation

Massage Therapy: n Sports massage, Therapeutic massage, Aromatherapy, Reflexology

Pilates: n Scheduled Mat and Reformer classes, Private lessons with a Pilates teacher, Private classes from 2 to 8 people

Business services: n Ergonomic Workstation Assessments Guidance on a co-ordinated return to work n Rehabilitation programme if a condition requires the person to have time off work n Staff training and presentations on posture, back care and ergonomics

Business Private Pilates Classes: n Staff Pilates classes

Church Road | Haywards Heath | RH16 3NU 01444 473979 | Follow us on Facebook @Physiorooms

n Mat classes – maximum 8 people n Reformer class – maximum 5 people

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new members

february/march 2018 business edge

Welcome to Sussex Chamber of Commerce Membership of Sussex Chamber of Commerce can help you increase profits, get the best from your people and find new clients. Also, it saves you money, gets your voice heard and puts you in contact with even more businesses.

3d Media Solutions

CIO on Demand UK

Kent and Medway Charity Team

1 Wellington Road Peacehaven, BN10 8QJ

30 Pollards Drive Horsham, RH13 5HH

10 Estuary View Business Park, Boorman Way Whitstable, CT5 3SE

07577705477 www.3dmediasolutions.co.uk

07958 540 878 www.cioondemand.uk

0844 264 0291 www.kmcharityteam.co.uk

APG Cash Drawer Ltd

Daina Systems Ltd

Knight Business Consultants Ltd

Unit 4, The Drove Newhaven, BN9 0LA

5 Cornfield Terrace Eastbourne, BN21 4NN

Unit 10, The Courtyard Horsham, RH12 4SE

01273616300 www.cashdrawer.com

0333 3440507 www.daina.co.uk

020 3301 6999 www.kbcl.it

Azur at The Marina Pavilion

Dauntless Security Ltd

Laughton & Co Ltd

Marina Pavilion St. Leonards-on-Sea, TN38 0BU

11 Greenfinch Way Horsham, RH12 5HB

South Col House, Henfield Road Small Dole, BN5 9XH

08458121066 www.azurmarinapavilion.com

www.dauntless-security.co.uk

01903 815635 www.laughton.co

Base Quantum

Empire Printworks

Little Fish Media

22 John De Mierre House, Bridge Road, Haywards Heath, RH16 1UA

Unit 4a The Triangle, 95 Commerce Way Lancing, BN15 8UP

Afon Building, 15 Worthing Road Horsham, RH12 1WR

01444 847 850 www.base-quantum.co.uk

0800 6510008 www.empireprintworks.co.uk

01403 456401 www.littlefishmedia.co.uk

Bishops Printers Ltd

F T Allen Ltd

MacLean Communications

Walton Road, Farlington Portsmouth, PO6 1TR

Third Floor, Caravelle House Worthing, BN12 4AP

Paxton Business Centre, Portland Road,567 Hove, BN3 5SG

023 92 334900 www.bishops.co.uk

01903 708950 www.ftallen.co.uk

07976 782817

Blue Rock Fox

Graves Jenkins (Crawley) Ltd

Mercedes Benz Corporate (South)

22 Beuzeville Avenue Hailsham, BN27 3PB

17 Brighton Road Crawley, RH10 6AE

78 Gatwick Road Crawley, RH10 9AW

01323 841169 www.bluerockfox.com

01293 401040 www.gravesjenkins.com

07580 998451 www.mercedes-benzofgatwick.com

CDO Partners Ltd

Intelligent Performance

Potter Raper Partnership

Sussex Innovation Centre, Sussex University Falmer, BN1 9SB

South Corner Old Brighton Road Lowfield Heath, Crawley, RH11 0PH

314 3rd Floor, Queensberry House Brighton, BN1 3XF

07900012881 www.cdo-partners.com

01293 530683 www.intelligentperformance.co.uk

01273 862 231 www.potterraper.co.uk

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

new members

february/march 2018 business edge

Proud Country House (Stanmer House)

Sussex SEO Ltd

UHY Hacker Young Chartered Accountants

Stanmer Park Brighton, BN1 9QA

Office F, Paxton Business Center, Portland Road, Portslade, BN3 5SG

168 Church Road Hove, BN3 2DL

01273 680400 www.stanmerhouse.co.uk

01273 424 004 www.sussexseo.net

01273726445 www.uhy-uk.com

Quality Services Hygiene Supplies Ltd

SwimTrek

W L West & Sons Ltd

Unit 54-57, Mountney Bridge Business Park Westham, BN24 5NJ

6 Hove Manor, Hove Street Hove, BN3 2Df

Selham Petworth, GU28 0PJ

01323 767344 www.qualityservices.co.uk

01273 739713 www.swimtrek.com

01798 861611 www.wlwest.co.uk

Redcare Logistics

The Language Guru

WPS Planning

Unit 7 Gatwick Business Park, Kennel Lane Horley, RH6 0AH

Curtis House, 34 Third Ave Hove, BN3 2PD

43 Timms Close Horsham, RH12 4TN

01293 532277 www.redcare.uk.com/

01273 222900 www.thelanguageguru.co.uk

01403 295025 www.wpsplanning.co.uk

St James’s Place Wealth Management

The Master Mariner Pub

11 Hamilton Place, Mayfair London, W1J 7DR

Village Square, Brighton Marina Village Brighton, BN2 5WD

07964796987 www.sjpp.co.uk

01273818563 www.mastermarinerpub.co.uk

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five minutes with

february/march 2018 business edge

5 minutes with Joanna Hunter Managing Director, Piglets Pantry

Kerry Byott Joins Business East Sussex as Business Navigator Kerry Byott joined Business East Sussex Growth Hub in September 2017, as a part of Business East Sussex’s extended team, providing business support and advice for free to businesses in East Sussex. Kerry is already up and running, ‘With BES, every day is different! Most days I am out and about across East Sussex visiting a variety of businesses. One day I’m talking about strategy and recruitment, grants and finance the next. It’s great to be with a team as passionate as I am.’ With her background in corporate business, recruitment and with the FSB, we asked her why she was drawn to Business East Sussex, ‘I’ve been in the clients’ shoes, I’ve experienced running my own business, and I wanted to get more actively involved with companies’ local to me, see them grow!’ Julie Hillard, one of Kerry’s clients and owner of 1066 Pets and People, said that ‘Kerry has helped me to get all the necessary paperwork in place to apply for a South East Business Boost grant with BES. This was a daunting task and having a Business Navigator like Kerry for support and advice made all the difference… being able to meet up in person was very valuable too, she wasn’t just a voice on the phone. I am looking forward to growing my business in 2018, thanks to their support.’ ‘With Kerry and our other new team members,’ Ian Smallwood, manager of BES added, ‘we’ve discovered new innovations and new businesses. She’s definitely an asset to the team and to the wider SME community across East Sussex. We can’t wait to see what she’ll do next!’ Business East Sussex Growth Hub provides a single point of contact for business advice, support and access to finance, including grants, for businesses across East Sussex.

Prior to opening Piglets Pantry in 2011, Joanna worked within the telecommunications sector, in project management and sales. After taking a short career break she changed direction away from the corporate world and opened a small bakery/deli in Shoreham. A chance visit to the, still under construction Amex Stadium, to renew her son’s season ticket, saw an opportunity arise to offer a great local product to the fans of Brighton & Hove Albion and the rest, as they say, is history! What was your first job and what was the pay packet? Working in my Nan’s corner shop on a Saturday for the princely sum of £5.00 per day!

What do you always carry with you to work? My phone and some decaf teabags, although my phone never stays with me for long as I’m always putting it down somewhere.

What is the biggest Challenge facing your business? Finding good, experienced staff quickly enough to match our rapid growth in our rather unusual sector.

If you were Prime Minister, what one thing would you change to help business? I would put more appropriate investment into the food, farming and manufacturing sectors as I don’t think we produce enough ourselves in this country anymore. The trend for buying in cheaply from abroad has led to a real downturn in skill set in this country.

What can you see from your office window? Nothing very exciting – just the car park and engineering company opposite – another great local business though always willing to help us out for payment in pies!

If you could do another job what would it be? I’d distil (and drink) Pink Gin. Similar type of business but with better perks!

As a business person, what are your three main qualities? I’m creative – I’ve had to be to deal with the rapid growth of Piglets as well as finding the niche in the market which has allowed us to grow so quickly. I’m an excellent problem solver – as the MD of what initially was a very small

www.sussexchamberofcommerce.co.uk

business I face daily challenges which sometimes needed some creative thinking. I’m willing to go the extra mile to get the job done – at the beginning when we were hand crimping 6000 pies for Brighton & Hove Albion, we ran production day and night to meet demand, often surviving on very little or no sleep but we knew this was just the beginning for us and we had to make it happen. This “extra mile” ethos has carried through the business. Despite hugely increased demand we always try to meet our client’s needs – however challenging - but I don’t often have to work 24hrs to achieve this now!

What was your biggest mistake in business? A certain naivete led to us underestimating the finance needed to grow as fast as we have. This hampered us in the beginning. Trusting that people will always carry through on their promises in this respect has led us to facing a few hurdles – all of which we have overcome!

What advice would you give to aspiring entrepreneurs? Have good mentors for all aspects of your business and people you can turn to, to ask questions. Know your product and be passionate about it – don’t try to break into a sector you have no experience in without doing your homework first.

Who do you admire most in business? In my early business career Anita Roddick was a real inspiration to me. A local woman making a massive success in her chosen field. More recently, Richard Branson (possibly not a popular choice!), for his sheer determination and the way he understands that if he looks after his people that they will look after his customers.

tel: 01444 259 259

business matters

february/march 2018 business edge

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Award Winning

3 Northbrook Business Park Northbrook Rd, Worthing, West Sussex, BN14 8PQ Email: sales@newviewhomes.co.uk

www.newview-homes.co.uk

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business matters

www.sussexchamberofcommerce.co.uk

february/march 2018 business edge

tel: 01444 259 259