Institute of Water 185 by Distinctive Media Group Ltd

SPRING2015 ISSUE185

IN THIS ISSUE: COMMUNICATING WITH THE CUSTOMER CONFERENCE UPDATE BIG DATA INSTITUTE OF WATER JOURNAL

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CONTENTS

INTRODUCTION

7 Beyond connecting people IWA-UK takes great pride in supporting the development of Young Water Professionals, holding every year a very successful 3-day event since 2000, and sharing with our international colleagues the knowledge and practices developed ‘inhouse’. Looking ahead, our next Young Water Professionals conference in Glasgow in April promises to be a great success – and we’ll bring practitioners and regulators together in the Autumn to share customer service experience building on the launch of our task force ‘Listening to the customer’s voice’, which has already attracted international interest. More importantly IWA is here for you to join in. If you are tempted by engaging further afield, outside our borders, by contributing to international group work on technical issues or customer service or simply by learning from our peers wherever they are, get on board, become an IWA member, you are welcome!

I was delighted to be asked to write an opening piece for the Journal, particularly in light of the article on the International Water Association (IWA) featuring in this edition and my connections to both the IWA and the Institute of Water. “To inspire change”...the vision of the IWA is certainly a challenging one for all water professionals, but an inspiring one in itself.

You can find out further information about the International Water Association in this edition of the Journal, in addition to some other great features around how water companies communicate with the customer and utilise ‘big data’. There is also the usual round up of news covering Engineering, Environment, Science and Area Events, and don’t forget to read about our new Rising Stars for 2015 who are also featured in the pages which follow. Have an inspiring 2015.

Rooted in technology and science, IWA brings together thousands of people from over 130 countries around the world sharing that same vision of inspiring change. How better to start change than creating a live link between water practitioners who can share, discuss and contribute to solving everyday issues or worldwide challenges.

Marie Whaley Chair, IWA-UK Director, Institute of Water Asset Planning Manager, Northumbrian Water

It is therefore no surprise that with so closely aligned aspirations of ‘Connecting people in the water industry’, IWA-UK joined the Institute of Water in 2009 and as IWA-UK Chair I am delighted to introduce IWA to you.

Features 14-22 Communicating with the customer

26 Drilling and Tapping 28-29 Annual Conference 30-31 About the Institute of Water 34-47 Pipeline Technology 48-56 Big Data 72-73 IWA

Regulars 4 Members Update 5 Engineering News 6 Environment News 7 WaterAid 8-9 Science News 66-68 Rising Stars 87-98 Area News

Institute of Water HQ: 4 Carlton Court, Team Valley, Gateshead, Tyne & Wear NE11 0AZ Website: www.instituteofwater.org.uk President: Heidi Mottram Chairperson: Dermot Devaney Chief Executive: Lynn Cooper Editorial, Marketing & Communications Manager: Dan Barton Tel: 0191 422 0088 Fax: 0191 422 0087 Email: dan@instituteofwater.org.uk Advertising: Martin Jamieson Tel: 0845 884 2333 Email: martin.jamieson@distinctivegroup.co.uk Designed and produced by: Distinctive Publishing Tel: 0845 884 2383 Email: production@distinctivegroup.co.uk

The Institute of Water is the only professional body solely concerned with the UK water industry. We can support and develop your career whoever you are and whatever you do. We do this by providing a unique learning, developing and networking framework. For details on how to join visit www.instituteofwater.org.uk today.

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MEMBERSUPDATE

NEW EVENT UTILITY WEEK™ LIVE UNVEILS SPEAKER LINEUP The House of Commons and the Committee on Climate Change are some of the institutions set to share their knowledge this April, in the newly launched Utility Week™ Live Keynote Conference programme, taking place from 21 to 23 April 2015 (NEC Birmingham). The ticketed, three-day Keynote Conference will take an “outside-in” approach, drawing on other sectors’ experience in managing key issues such as change, resilient infrastructure and customer trust. Speakers include Lord Deben, Chairman of the UK's independent Committee on Climate Change and Tim Yeo, MP and chair of the Energy and Climate Change select committee. Senior utilities representatives will also deliver talks at the event, with chief executives of Western Power Distribution, Northern Gas Networks, UK Power Networks, Wessex Water, Southern Water and Electricity North West confirmed, together with regulators Ofgem and Ofwat.

The judges wished to recognize an individual who has achieved an incredible turnaround story. Under his leadership, his company has been transformed, overcoming

Launching in 2015, Utility Week™ Live is the UK’s first (and only) event dedicated to the business, operational and technical needs of the UK’s water, electricity and gas utilities, from upstream, transmission and distribution through to domestic and non-domestic retail. For more information please visit www.utilityweeklive.co.uk.

considerable obstacles and a difficult legacy to be recognized this year by the water regulator Ofwat as just two companies to achieve enhanced status. The 2015 Utility Week Achievement Awards will take place on 15 December. For further information on the Utility Week Achievement Awards please visit: www.utilityweekawards.co.uk

MWH SPONSOR INSTITUTE OF WATER INNOVATION AWARDS We’re delighted to announce that MWH has agreed to sponsor the 2015 Institute of Water Innovation Awards. Each year, each Area of the Institute holds a regional innovation competition and the finalists from each are short-listed for the National Award. The Award is presented at the President’s Dinner during a prestigious ceremony where water sector experts from across the UK gather together to celebrate innovation in the water sector. This year’s award will be presented on July 10th in Camridge, tickets are available at www.instituteofwater.org.uk

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BUSINESS MODELLING ASSOCIATES (BMA)

Business Modelling Associates (BMA) is a leading business analytics firm with operations in Africa and the UK. BMA helps clients improve financial performance and business outcomes by understanding the optimal trade-off between cost, risk and outperformance.

PAST PRESIDENT CHRIS LOUGHLIN WINS AWARD Chris Loughlin, Institute of Water Past President & Chief Executive of South West Water, was awarded the Industry Champion Award at the Utility Week Achievement Awards 2014.

Introducing new company member

BMA’s prescriptive analytics solutions are tailor made to help organisations systemically and holistically model their end-to-end operations. Through optimisation, visualisation and what-if scenario analysis, clients are able to significantly enhance their strategic, tactical and operational decision making. BMA has assisted numerous organisations faced with challenges ranging from operational performance improvement, capital investment optimisation, sustainability strategy development, climate change impact quantification, strategic risk evaluation and supply chain optimisation. BMA is able to support clients through their analytics journey and recommend the most suitable application or range of applications to deliver the required outcomes. BMA is proud to partner Yorkshire Water in the development of an integrated Risk and Cost Modelling capability. www.businessmodelling.com @bma_analytics

THAMES WATER SUCCESSFULLY TRIAL ROBOTS After seeing the recent advancements made by Panton McLeod to their Robotic inspection and cleaning technology at an industry conference Thames Water have completed an onsite trial at a critical “live” service reservoir. The successful showcase of the equipment completed near Swindon during early January allowed a number of Thames Water personnel to assess both the technology itself, and Panton McLeod’s stringent controls measures that are used to protect water quality. Further works are now anticipated.

ENGINEERINGNEWS

Introducing our latest Registrants...

Ralica Karamisheva

Jonathan Harkness

Process Engineer, Mott McDonald

Engineer, Mouchel

My career path hasn't been exactly typical. My first job was in a university and I was doing teaching and research for years. Although, I enjoyed the research bit, I always wanted to do more practical things. I had the opportunity to get into the UK water industry about nine years ago and worked for different companies doing process and hydraulic design of water and waste water treatment works.

After graduating in 2005 with a BEng (Hons) in Civil Engineering from the University of Ulster I began my career in the water industry with Mouchel’s Water Team based in Belfast. Over the past nine years I have worked on a variety of interesting and challenging Hydraulic Modelling and Watermain Rehabilitation projects for clients throughout Ireland.

I managed to get a good track record of various projects during the last years but coming from a different background, it took a bit of courage to apply for a Chartered Engineer. I’m glad I did it. Chartered Engineer The Institute of Water was the right choice for my area of experience - all in the water industry. Become a

I joined the Institute of Water in 2012 and began focussing on my goal of becoming a registered Engineer to further develop my career. During 2014 I submitted my initial application and career report before sitting my Professional Review Interview last October. Attaining Incorporated Engineer status has given me a great sense of achievement.

Simon Dodd Project Manager/WIRS Water Supervisor Blu-3 (UK) Ltd The main reason for me to become EngTech was to convince myself that I had gained the necessary experience to become a registered Engineer. I have worked in the Water Industry for 35 Years now and I have only just realised my potential with this qualification. The support I will now receive is incredible and I look forward to finally being able to say with confidence that I am an Engineer (of sorts).

Become an cian Engineering Techni

I would like to thank the staff at the Institute of Water and colleagues for the support I received which proved to be an invaluable help. I found the process was challenging but rewarding and has helped me further develop as an Engineer. I have no hesitation in recommending the Institute’s route to becoming an Incorporated Engineer to colleagues and fellow Engineers across the industry.

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ENVIRONMENTNEWS

Two more attain Chartered Environmentalist status Mandhy Senewiratne Sustainability & BREEAM Consultant, MWH I work in Sustainability and I found that it was becoming increasingly difficult to get recognized for my expertise or my skills, particularly in amongst more traditional construction sectors and amongst more traditional engineering streams. Attaining CEnv status has played a large role in helping overcome this, not to mention the added bonus of re invigorating my career. The professional registration process itself was quite challenging, but it was a journey well worth taking. I urge everyone to keep their CPD

Natalie Akroyd Asset Planning & Delivery Manager, Severn Trent Sevices UK I have been in the Water Industry for over 12 years in a variety of different roles across clean and waste water, covering strategy, engineering and operations. As such, I was looking for a way of recognising this experience, along with my academic achievements, that would benefit not only myself but my role and company too. Having been an active member of the Institute of Water for over 10 years, I became aware of Chartered Environmentalist when the Institute became an approved body. However, I put off

record up-to-date (and keep a back-up copy saved and scan all those CPD certificates, and programmes and events from photos; they are priceless when it comes to writing up forgotten presentations), even if they don’t intend to, or are unsure of which professional registration path they will follow. And perhaps consider a road map… in the form of a mentor and advice from a variety of figures both internal and external to your organization. So what has attaining CEnv meant to me…? Recognition and with it the credibility to explore new horizons and even more letters after my name!

applying for a long time as I felt that it would be a difficult process and that I perhaps didn’t have the necessary experience. However a discussion with Tim Boldero, VP Environment at the Institute of Water, gave me a much better awareness of the requirements & the process, and I applied for and was awarded Chartered Environmentalist in 2014. I would advise anyone thinking about this to chat to any one of us who have gone through the process – you will be pleasantly surprised! Becoming Chartered is a milestone in my career that I am very proud of, and is an excellent way of recognising your experience and achievements.

I have been in the Water Industry for over 12 years in a variety of different roles across clean and waste water, covering strategy, engineering and operations. As such, I was looking for a way of recognising this experience, along with my academic achievements, that would benefit not only myself but my role and company too.

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WATERAID

WATERAID SUPPORTERS IN UGANDA

The group of water industry supporters in Uganda, Credit: WaterAid/Eliza Deacon

When 14 supporters from across the water industry visited Uganda with WaterAid last November, they experienced a beautiful, welcoming country with a lot to offer. But they also saw the serious water and sanitation crisis facing a large portion of the population. 35 million people live in Uganda – 8.5 million without safe water to drink, and more than half with no access to safe toilets. As a result, disease is rife and a staggering 12,000 children under five die each year due to diarrhoea.

However, with so many people lacking water and toilets, there is a lot more to do, and our supporters were faced with some alarming conditions when they visited the flooded urban slums of Kampala.

WaterAid is working hard to change this by bringing clean water and toilets to as many people as we can. By engaging local and national government and working with local partner organisations, we helped 41,000 people gain access to water and 87,000 to improved sanitation in 2013/14.

Here, swelling populations are placing greater pressure on already insufficient water and sanitation services, and the implications are enormous. The supporters heard that on the day of their visit, when heavy rain filled the crude open drains running through the slums, three lives were tragically lost when two women and one child slipped in to the fast flowing waste.

Our supporters saw first-hand the transformational changes that these projects bring when they visited Bobol village, which had a water pump installed in 2012. Emma Wren, from Mott MacDonald, met Grace and Augustine, two members of the community who have benefited from the new water supply. “They said they no longer get sick from drinking the water, so are healthier and need to buy fewer medicines,” explained Emma. “They spend less time collecting water, and so have more time to tend crops and improve their homestead.” “The animals looked considerably healthier [than in other communities] too, so both the food and income from selling them has improved. They both said it had ‘changed their lives’ for the better.”

Grace and Augustine Isaya in front of their house in Bobol village. Credit WaterAid/ Eliza Deacon Installing water pumps is only one part of the solution; community engagement is essential for the sustainability of any project. All of the village members in Bobol are very proud of their water source; they helped with the project from the start and were involved in the pump’s construction. Community members have been trained as handpump mechanics and everyone pays a small, monthly fee to ensure that if anything breaks it can be easily repaired. This sense of ownership, along with vital hygiene promotion, helps ensure there is lasting change.

In order to prevent more tragedies like this occurring in Uganda and other of the world’s poorest countries, it is essential to engage governments so that they make commitments to improving access to water, sanitation and hygiene services. That is why WaterAid is calling on the UK Government to ask for a dedicated goal on water and sanitation to be included in the Sustainable Development Goals – new targets to eliminate world poverty that will be agreed by the UN in September. Visit wateraid.org/uk/instituteofwater to add your name to our pledge and help us realise our vision of a world where everyone, everywhere has safe water and sanitation by 2030.

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December 2014 was Science Month! By Robin Price, Vice President Science Our first ever Science Month was a resounding success, and I hope you enjoyed the regular communications from us throughout the month. It was great to meet some of the scientists we have in our Institute, including some of our Chartered Scientists, and also to take the opportunity to promote our two newest scientific registrations, Registered Scientist and Registered Science Technician. We also heard about some of the exciting science-themed events which took place across the country in December, and these are further

profiled in the coming pages. Thankyou to everyone who organized and attended these events, which helped to really raise the profile of science and scientists in our industry. Thanks too to Dan at Head Office for his support and guidance on how to go about marketing science!

Numbers continue to grow Demand for our scientific registrations continues to grow, and I’ve been pleased to be invited to talk to a number of water companies recently about the opportunities for scientists to develop their careers with the Institute of Water – it’s clear that we really do have a fantastic offering

for scientists in all roles and at all stages in their career in the water industry! With this success comes the need for more people to join our pool of assessors for our scientific (and environmental and engineering) registrations. Spending time reading about someone’s achievements in a similar field to yours, and then meeting them at a Professional Review is an extremely rewarding and enjoyable experience – and it makes an excellent example for any Continuous Professional Development log! If you hold one of our professional registrations, and would be interested in training to become an assessor, please drop the Head Office team a line.

CHARTERED SCIENTIST AND THE DWI The Institute of Water and Chartered Scientist were two of the topics discussed at a recent DWI Workshop. Steve Youell (DWI and South East Area Chairman), Kara Sadler (Anglian Water Chartered Scientist and DWI Secondee) and Claire Pollard (DWI and Chartered Scientist assessor) gave a presentation that not only outlined the benefits and values of being a member of the Institute but the journey through the Chartered Scientist application

pathway and the focus of the assessment process. With many from the Inspectorate either going through the application process or thinking of applying, this presentation was well received and served to confirm the benefits of being a Chartered Scientist and the necessary requirements to meet the Chartership standard.

OUR FIRST MEMBERSHIP DIVERSITY SURVEY By Robin Price, Vice President Science and Institute of Water Diversity Champion. Since we signed up to the Royal Academy of Engineering’s Diversity Concordat in 2013, and more recently the Science Council’s Declaration on Diversity, Equality and Inclusion in October 2014, the Board have been discussing our Diversity Strategy, and understanding how we might develop our Diversity roadmap. A crucial first step is to understand how diverse our members are, particularly in terms of age, gender and ethnic background. In order to gather data around this, we are currently undertaking our first ever Membership Diversity Survey, which I would encourage you to please take part in. The survey is completely anonymous, and the results will be collated by the Head Office team before being presented to the Board over the next couple of months, and then shared with you all. Gathering data on how diverse we are as an Institute, and then comparing ourselves to the industry which we support, will help us to understand whether our membership offering, including our professional registrations and the events that we run, truly serve to support and further the careers of everyone who works in our industry. You’ll hear more about the results from our Diversity Survey, and the resulting Diversity Strategy in forthcoming journals.

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SCIENCENEWS

HOW MANY DIFFERENT TYPES OF SCIENTIST DO WE HAVE IN THE INSTITUTE OF WATER? In 2014 the Science Council published its list of the 100 leading practising scientists in the UK. As part of this, and the continuing drive to encourage more young people to take up scientific careers, Diana Garnham, Chief Executive of the Science Council identified ten different types of scientist, namely ‘Explorer’, ‘Investigator’, ‘Developer/Translational’, ‘Service Provider/ Operational’, ‘Monitor/Regulator’, ‘Entrepreneur’, ‘Communicator’, ‘Teacher’, ‘Business/ Marketing’ and ‘Policy Maker’. In the second of a series of articles to promote the different types of scientist we have in the Institute of Water, we meet Matt Bower, Operations Team Leader with the Drinking Water Quality Regulator for Scotland, and one of our ‘monitor/regulator’ scientists. Matt was one of the Institute of Water’s first Chartered Scientists, and sits on our Science Panel and our Membership & Standards Committee.

What does your current role involve? As Operations Team Leader at the DWQR I am responsible for the team who inspect Scottish Water’s activities relating to water quality and investigate incidents when things have gone wrong. It’s very hands-on, with plenty of variety and opportunities to go to parts of Scotland not many people see – the Western Isles in a December storm are quite special! I particularly enjoy meeting all the operational staff who do a very good job in circumstances which are often quite difficult – the hardest part is not wading in directly and trying to help them solve a particular problem. An increasing amount of our work is connected with private water supplies, which serve about 4% of Scotland’s population and are often quite inadequate. Although DWQR doesn’t regulate these directly, we have a role to supervise the local authorities who do. This involves providing technical and regulatory guidance and making sure that progress to improve these supplies continues. I’ve had to learn quite a bit about these supplies – the science is the same, but the scale, available resources and awareness of the risks are quite different. In my job I deal with a range of people, from members of the public who have a water quality issue that they feel Scottish Water has not resolved, to senior Scottish Water staff and Scottish Government Ministers. I have a lot of autonomy in my role and, for me, it’s the perfect balance between being officebased and getting out and about.

How long have you worked in the water industry and what sort of scientific roles have you had? I have worked in the water industry for 20 years now – I fell in by accident really, when I found that the slumping oil industry of the early 90s wasn’t interested in recruiting fresh-faced geophysics graduates. I started my career at Anglian Water, where I spent 9 very happy years and still keep in touch with quite a few people. My first role was in the Innovation Department looking at the use of ozone and GAC on surface waters and running a pilot water treatment works. I wish I’d fully appreciated the luxury of being able to make all sorts of adjustments to a treatment process without risking a full-scale water quality incident! After a brief flirtation with the oil industry, I moved out onto full-scale treatment works as a works scientist, providing operational science support –a job I loved, although the tractors on the Lincolnshire roads drove me mad. I then had a number of roles in science within Anglian, eventually ending up in the Drinking Water Standards team dealing with regulatory issues and DWI. I moved to Scotland to take up a post with DWQR in 2004, which was a bit of a gamble but one which has paid off. I was promoted to Operations Team Leader in 2009 and am proud to be part of such a diverse and interesting industry.

What do you like to do when you’re not being a scientist? My wife would probably say that I never stop being a scientist, when I am boring her with some geeky detail. I enjoy hillwalking and keeping fit – I have recently discovered Cross-Fit which takes it to a whole new level, and perhaps slightly further than my middle-aged body really wants to go. I also love gardening – the more exotic the better, not easy on the East coast of Scotland; and I’m a Cub Scout leader, which is a completely different set of challenges…

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and dressed in 1920’s vintage glam attire! By Francesca Madden, Member Engagement Manager, Institute of Water

Over the last 9 months I have organised various fundraising events to raise money for WaterAid, an international charity that transforms lives by improving access to safe water, hygiene and sanitation. In March 2015 I will be taking part in the Trek Ethiopia Challenge and to raise funds I decided to host a ‘Great Gatsby’ themed fundraiser at a venue close to home, Barluga, Grey Street, Newcastle Upon Tyne. ‘An Evening of Gatsby, Fizz, Food & Live Music’ was held on the 26th November 2014 and included Fizz, Canapés & Table Tapas. The Head Chef at Barluga designed an outstanding ‘Gatsby’ inspired menu for the evening, this included Gin Rickey Gazpacho, Roast Hog Croquettes & Provencal Meatball Skewers. Around 120 people attended the event, many had got into the swing of the night

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The Boys of Brass, a sophisticated five piece brass combo, delivered a spectacular show all evening, with vocals from Daymon Britton & Alex Scott. Pianist Stuart Collingwood also made a special appearance at the drinks reception, entertaining guests whilst canapés & fizz were being served. As always events like this would not be possible without the support and generosity of the venue and sponsors. Barluga went the extra mile to ensure the night was a great success. I also received a great deal of support from my sponsors who are listed below. Without their generosity the night couldn’t have been possible: n Z-Tech Control Systems n Sembcorp Water Services UK Ltd n Barluga, Grey Street n Peroni n GlaxoSmithKline

n Greenall’s n Fluid Group n Ellis Signs I would like to say special thanks to Steven Symonds from the Boys of Brass, who helped me organise the event, as well as designing the ‘Gatsby’ artwork. I would also like to thank everyone who attended the event, who dressed up and helped make the evening a great success. The evening raised a fantastic amount of £1033.64 for WaterAid! Although I have almost reached my fundraising target, I am continuing to raise funds for WaterAid. You can follow my journey by visiting: francescawateraidblog.wordpress.com Photography by Dan Aziz Photographer / www.danaziz.biz

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SELWOOD

SELWOOD’S COMMITMENT TO EXCELLENCE Selwood is committed to ensure that it complies with all its major customers’ health and safety requirements that have entailed Selwood joining various accreditation schemes promoted by individual customers. The company has also renewed its accreditation memberships with the Contractors Health & Safety scheme and Constructionline, a UK government owned certification service. Selwood has also applied to become an accredited member of the Safecontractor scheme which should be approved in early 2015. On top of this, Selwood has also successfully renewed its quality, safety and environmental standards ISO 9001, BS OHSAS18001and ISO 14001as well as its accreditations with Achilles UVDB and Achilles RISQS, (formerly Link-Up), which are audited annually. Coupled with this, Selwood places a high priority in people and training and puts the training needs and development of staff at the forefront of the company’s core values. The theory being that if staff are trained to their full potential it will supplement its wide product range with high technical and service levels that can only enhance the professionalism Selwood is able to offer its customers. 2013/2014 saw Selwood create a unique in-house safety training scheme and already over 160 staff have attended this Site Installation Safety Training Course. The aim of this course was to appreciate the dangers of installing on site and to raise awareness on how to be safe when working. The course covers Health and Safety, examples of

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qualifications range from NVQ Level 3 supervisor to slinger banksmen and NICEIC approved electricians. Selwood believes it has the most qualified, experienced and knowledgeable staff within the pumping industry. With the introduction of the new in-house safety scheme, Selwood is sure its customers appreciate the importance the company places on health and safety and that this commitment has led to Selwood winning tenders and framework agreements.

good and bad practices and general issues on how to be safe on site. Those staff identified to carry out RAMS, (Risk Assessments & Method Statements) for site work attend an in-house RAMS course, backed up by an external four day IOSH Managing Safely course enabling staff to carry our RAMS on both Selwood and customer sites. Supervisors then attend a Site Supervisor Safety Training Scheme and then move on to take an NVQ Level 3 in Site Supervision. Selwood is able to utilise its cutting edge hire fleet technology with fully trained technical sales, operational and installation teams whose

The most significant success last year saw Severn Trent Water award Selwood with a three year sole supplier framework agreement for the hire of surface and submersible pumps with a two year extension option. Last year Selwood also won contracts with Scottish Water and Dorset County Council as well as renewing contracts with Eon (Connahs Quay), United Utilities and Anglian Water. Selwood has an advantage of being a manufacturer of surface and hydraulic pumps, as well as having one of the largest stock holdings of explosion proof electric submersible pumps, thus allowing the company to provide a complete range of equipment for temporary pump hire applications.

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Let's stop the block We live in an age where customer expectation has never been higher. Many of us want and often demand a service (and the price we pay for it) to exceed our expectations. Effective communication is seen as an integral part of meeting and exceeding customer expectation yet, as customers, we’re often less tolerant of unnecessary contacts, irrelevant information, interruptions or lengthy dialogue. So when it comes to pleas for us to change our behaviour – to reduce our water use or to purchase a different product - which appear to have little benefit to us, we may be reluctant to adapt. Introduction In spring 2013 Welsh Water set out on an initiative to inform and ultimately change the behaviour of customers around what they dispose of down the drain; the “Let’s Stop the Block” campaign. For many of us the sewerage system is out of sight and out of mind. And that’s exactly where we want it to remain; to flush and forget. This attitude, combined with the reluctance of many customers to read communications which they perceive to be irrelevant – let alone adapt their behaviour in line with these – presents the Let’s Stop the Block campaign team with a considerable challenge to overcome.

The Challenge Customers report over 2,000 drain and sewer blockages to Welsh Water every month. Over half of these blockages are the result of “sewer abuse”, caused by flushing inappropriate items

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(such as sanitary waste & wet wipes) down the toilet or by pouring fats, oils and grease down the kitchen sink.

campaign team avoided setting numerical targets that could drive a tick-box approach to the measurement of project success.

In some cases customers aren’t aware of the correct action to take but, for many, their behaviour is something they’ve developed over a number of years and which now forms a habit that needs to be changed.

Instead “softer” campaign aims were set to encourage and test different initiatives and to evaluate their potential benefits without the fear of failing to meet a prescribed target or deadline:

Aims of the Campaign The campaign team recognised that changing behaviours and forming new habits doesn’t happen overnight. It hinges on our understanding that disposing of the wrong items into our drains creates problems; appreciating that we all have to play a part in addressing the problem; and that we need to continue to follow the correct advice to prevent further problems occurring in our communities. Realising the length of time that it will take to influence meaningful behavioural change the

n Improve customer understanding and influence a change in behaviour within target areas; n Improve business processes to deliver operational efficiencies; n Drive brand approval with an inspiring, high impact campaign. The aims also set out to recognise that Welsh Water needed to make internal changes to respond to the problem of sewer abuse and this was reflected in the campaign title “Let’s Stop the Block”.

FEATURE: COMMUNICATING WITH THE CUSTOMER

The Campaign The campaign concept was initially developed by a working group formed in September 2012 to consider how best to tackle sewer abuse in a more effective way than previous “poster” campaigns. The result has been the gradual evolution of an approach using best practice from across the industry and lessons learnt from a wide range of customers during each campaign. Analysis of incident data from wastewater catchments across the Welsh Water operating area has allowed regions, where drain and sewer blockages are caused by inappropriate items being disposed of into the drainage system, to be identified and prioritised. This has enabled the campaign team to develop a list of national hotspots around which the campaign programme has been focused.

Campaign Phase 1 – Rhondda Cynon Taf & Caerphilly The first phase of the project launched in April 2013 in Rhondda Cynon Taf & Caerphilly areas. Given the large size of these catchments radio adverts, television coverage of the launch event and campaign updates in local newspapers were all trialled as a means of disseminating the core message, with more targeted activities being delivered in the parts of the catchments with the highest density of sewer abuse problems. Throughout the subsequent 8 weeks primary school assemblies were given as part of the schools outreach programme, face-to-face visits made to businesses about the impact of cooking fat and waste food on their drains and Beauty Block events held aimed at targeting the female audience. These community based roadshows allowed women to enjoy a free beauty treatment whilst learning why it’s important they don’t dispose of personal hygiene products, such as wipes (even those marked as “flushable”) and sanitary towels, down the toilet at home or at work. At the end of Phase 1, detailed analysis was carried out through customer questionnaires and a review of the incidences of blockages related to

sewer abuse. The strongest elements of the first phase were then repeated in Phase 2 and others adapted to increase their impact.

Campaign Phase 2 – Cardiff Phase 2 of the Stop the Block campaign was launched in Cardiff, Welsh Water’s largest sewerage catchment, in November 2013 building on the lessons learnt in the previous phase and utilising social media to share the campaign messages with an even wider audience. At a local level the campaign drew in local dignitaries, targeted young mothers through the Cardiff Baby and Toddler show and began work with Keep Wales Tidy to promote the campaign through their EcoSchools education programme. To support this work two entertaining animated campaign videos were developed, the first being used to support outreach work in primary schools. A fake night club “LooLoos” was also promoted using fliers at further education establishments and supported with a second short animation.

Campaign Phase 3 – St Asaph In October 2014 Phase 3 of the campaign was launched in St Asaph, north Wales – a campaign that is still underway. The catchment has a population of under 4,000 (over 100 times smaller than the Cardiff area) and this has allowed the team to work much more closely with the community to ensure that those at work, at home, in education or in their social activity encounter repeat messages in the interests of seeing real behavioural change. To achieve this the campaign team has begun work with secondary schools, and is also working with shops, businesses and community groups to get their help in promoting the message rather than just receiving it. The length of the St Asaph campaign has also been deliberately extended to allow signage and messages to be varied so that customers encounter new material during their daily lives, continually prompting them to follow the campaign message.

The Results To date, the campaign message has been shared with over 700,000 customers through a range of approaches: n Around 800 customers given one-to-one advice during beauty treatments. n Over 5,500 customers visited the campaign website n Over 2,000 customers signed a pledge to commit to follow the advice. n The Loo Loos video achieved 33,000 views on YouTube. n The education outreach campaign reached over 12,500 children. n The school animation reached over 660,000 people. n 1,500 food businesses were visited by the Blockbuster team. n News items featured on ITV Wales Tonight and S4C Prynhawn Da. n Radio features on Radio Wales/Cymru, Real Radio, Capital Radio, GTFM and Swansea Sound n Articles in dozens of local newspapers. Analysis in the Phase 1 and 2 catchments, after the campaign, has shown that around 15% of customers recall the campaign messages and this has been reflected in small reductions in the number of sewer blockages being reported. In the most heavily targeted areas this is higher but it’s clear that significant changes in customer behaviour and reduction in blockages will require longer-term activity at both a local and national level. As the third phase of the campaign draws to a close in St Asaph the campaign team are hoping that evaluation of their latest trials within a much smaller geographical area has achieved a level of awareness that can make significant changes to the occurrences of sewer blockages and localised flooding in the interests of customers and the local environment.

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Communiction skills lead to growth

The successful growth of Z-Tech Control Systems has been achieved with good communication and expanding with its customers’ needs. The company has developed a reputation as the people to go to with difficult problems, and this has led to rapid expansion from its HQ at Cambridge to London and up to Edinburgh. Michael Swinhoe, Z-Tech’s Managing Director

Michael Swinhoe, Z-Tech’s Managing Director and founder is a driving force for communication with staff and customers: “We’re in a privileged position to work in all different industrial areas, from Power, Water, Oil and Gas, Pharmaceuticals, Rail and Process industries. In fact, there’s not an industrial area where we haven’t worked! The advantage to our customers is we are independent, and therefore can highlight trends and new technologies as they evolve: when we see cross over benefits to a particular technology, we are able to highlight this with our customers.”

Supplier relationships: Z-Tech work directly and independently with

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both large and small suppliers, this gives mutual benefits: large suppliers such as Siemens Industry benefit from Z-Tech’s technical installation capabilities, smaller companies benefit from the size and coverage of Z-Tech’s technical teams and for the customer this both aids in seamless integration of new assets and can also help with extended warrantee benefits. Because Z-Tech are independent and kept informed of new products from their suppliers, they are used as a conduit to communicate and recommend the right product, from the right manufacturer to the final customer. Michael Swinhoe said: “It’s important for Z-Tech to maintain its independence from any one supplier, we’re not sales people, we have

specialist and highly skilled installation and maintenance teams who recommend the right products for the customer. Where we really shine is in a situation when the customer needs guidance on the best kit to install, we’re then able to help and guide them – I also most enjoy fixing something where all others have failed: when a production line or treatment plant has gone down because the legacy PLC is so old no one knows how to communicate with it, or spares are so rare that they are not obtainable through any normal means. “We work alongside our supply chain partners on any issues faced in the field such as equipment delivery lead times; together we provide a better service to our clients. We have developed

FEATURE: COMMUNICATING WITH THE CUSTOMER

a number of mutually beneficial relationships with suppliers such as Siemens Industry, Mercom Water Products and Routeco, ensuring a wide variety of equipment, ranging from PLC hardware, instrumentation devices, Flowmeters to hazardous area Ex glands and stoppers can be held as bonded stock at our premises or our suppliers for “call off”, which ever logistically suits project requirements to negate lead time delivery issues.”

Forums Attending leading forums is a great way to stay in touch with industrial developments. Z-Tech have champions in key business areas and encourage them to keep up-to-date with CPD and disseminate this to the rest of the business via internal management meetings, emails and tool box talks. Michael Swinhoe said: “We have been increasingly active within the Institute of Water and even attended conferences and workshops outside our normal geographical areas. I started attending after being persuaded by a colleague, I’ve attended many other industrial events in the past which have cost a lot to attend and give little value, but it’s very different with the IOW, the list of speakers and opportunity to network and share good practice is really great. We’re also trying to do our bit in the process, and our Marketing Manager, Luke Stanbridge, has presented a number of talks for the Scottish Area IOW, as well as being on

the regions judging panel for the Innovation Awards. We’ve also subsequently helped to organise exchange visits for managers of different water companies.”

Hot topics in 2015 In the lead up to the new AMP period, Water customers can take a look outside their industry sector for inspiration, particularly into the Oil & Gas Industry and Rail, which have taken a lead on capital project delivery and Health and Safety in a Hazardous Area.

TOTEX Utility industry’s move to TOTEX has been motivated by a desire to regulate based on full asset expenditure, though how this is defined in practice will require Water companies to use other industrial sectors as benchmarks: exactly how they differentiate between operational and capital costs.

BS11000 The latest standard for Collaborative Business Relationship, BS 11000, is a formalisation of the sorts of relationships many companies foster for the good of both organisations. Under BS11000, joint ventures are formalised: this gives a neutral platform for contractors to define roles, share costs and provide training. In turn this forms a catalyst to build better and mutually beneficial relationships.

PLC Upgrades Allen-Bradley PLC-5’s are now subject to limited availability, so in order to secure asset reliability, many will require upgrade to Controllogix L73. Z-Tech have seen an increase in PLC5 change overs during 2014 and this is set to continue throughout 2015.

Hazardous Areas ATEX legislation came into existence in 1994, and has been expanded upon and amended numerous times since. The water industry has been comparatively slower than other industrial sectors to react with the same level of financial investment in training. This has provided Z-Tech with a number of opportunities as they provide a one-stop-shop for: design, installation, inspection and remedial work on all aspects of hazardous atmospheres.

Technical Support – Instrumentation and Control Technicians All industrial sectors are suffering from a skills shortage, some are addressing this by in-house training and partnerships with local training providers. Z-Tech has an increased demand for their instrument technician labour supply service throughout 2014 with a growth of over 50%, for both short and long term support. Addressing the need, Z-Tech support Cambridge Regional College for their curriculum development as well as in-house training and CPD to ensure they supply highly trained and dedicated professionals.

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Communicating with customers in the digital age

As we welcome in a new year, the one constant that will move forward into 2015 within every business, across our industry, is change. A new approach to regulation, fresh environmental and operational challenges and, a brand new set of customer expectations – in a world where more so than ever before, the customer is king. We now live in an age where everybody is connected to each other 24/7 via the digital universe. These are exciting times as we transition into the era of the internet of things – innovation and digital technology are providing more tools, more information and more choice, faster, smarter and in dazzling HD! An explosion in digital technology has provided customers with access to both businesses and each other at their fingertips, providing mobile social platforms from upon which consumers can provide feedback in real time, in public and on mass. All of this means that the way in which we communicate with our customers is changing, as we see a gradual shift from more traditional channels like the telephone, letter and e-mail to digital channels like web chat and social media. The scale of this change is demonstrated by Erick Qualman, in his popular YouTube video socialnomics 2014, in which he suggests that if

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Facebook were a country it would be the third largest in population, ahead of the United States and only behind China and India. He also states that more people now own a mobile device than own a toothbrush! So, how are we within the water industry evolving to provide amazing customer experience as we move to embrace the digital age and an Omni – channel approach to engaging with customers? At Severn Trent one of our focuses is on ensuring we are easy to contact and correspond with in every way; we want to help our customers do the things they want to do, in a way which is quick, convenient and easy for them. In keeping with that goal, we were the first utility company to offer Barclays Pingit – a free to use App that gives our customers a simple and secure way to pay their bills wherever they are, via their mobile phone or tablet. The introduction of this mobile payment method is just one example of the work we are doing at

Severn Trent to delight our customers as part of our broader digital strategy. Sarah Bentley, Chief Customer Officer at Severn Trent shares her thoughts on Severn Trent’s digital strategy. “Innovation is at the core of our DNA at Severn Trent, as demonstrated across our business from new solutions we have developed in water hygiene to new payment solutions for our customers such as Pingit. With the rapidly changing consumer landscape and technology advances in areas such as mobile, sensors and analytics we have a keen interest to explore how we can improve and simplify the lives of our customers around the precious and essential resource of water.” So, what opportunities might the digital age present? The area in which I currently work for Severn Trent and one that I believe may present opportunities to enhance our customers experience in the future is metering.

FEATURE: COMMUNICATING WITH THE CUSTOMER

Innovations in metering technology and mobile network infrastructure, and the emergence of smart homes is presenting future opportunities to change the way in which we provide our metered customers with information on their water usage. The ability to provide real time billing information will enable water companies to provide metered customers with the most accurate understanding of their consumption, in a way which is accessible and easy to use via software platforms like Apps, or as we journey towards the rise of Smart homes, integrated in home devices. Not only does this present opportunities to keep customers informed via a digital channel, it may also provide opportunities to connect, providing

an avenue for customers to resolve any billing queries at source and an opportunity for water companies to engage with and educate customers on topics such as water efficiency, saving customers money in the process and contributing towards sustainability within the industry. Natallie Welch, Metering Manager at Severn Trent agrees that metering technology should be a fundamental part of our company’s digital strategy. “Metering has been all about gathering data for billing in the past. We know the advent of Smart Metering provides richer, more frequent data that will help us provide our customers with usage analytics, and provide more insight to our smart grid for operational control. This arena is being well tested by our colleagues in

the Energy sector; it’s within our gift now to look at opportunities for our meters of the future to become another channel of communication with our customers.” As we move into 2015 one thing is for certain, the emergence of digital technology and the popularity of digital channels is increasing. As an industry we will need to ensure our strategies are robust enough to meet the needs of our digital savvy customers, and are ambitious enough to exceed them, if we wish to deliver excellent customer experience both within our sector, and across wider industry. David Jarvis, Severn Trent Water

With the rapidly changing consumer landscape and technology advances in areas such as mobile, sensors and analytics we have a keen interest to explore how we can improve and simplify the lives of our customers around the precious and essential resource of water. Sarah Bentley, Chief Customer Officer at Severn Trent

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Sembcorp Bournemouth Water’s student debt initiative

Setting the scene Sembcorp Bournemouth Water (SBW) has an excellent record in debt management, with the cost of bad debt at less than £5 on the average household bill, against an industry average of about £15. SBW’s CRM, billing and collection processes are continuously reviewed and improved upon to support the company’s approach of targeting particular customer groups within the wider household/non-household split. One of these groups is students. SBW realised it had to adopt a different approach to engage students and get them to pay their bills. With Bournemouth University (BU) growing in both size and reputation, the company expects the student population to grow likewise; and with students accounting for 4.6% of its customers, but a disproportionate 25% of its written-off debt, SBW took targeted action and amended its CRM and billing processes for this customer group.

Tackling the issue The first step was to identify student housing – not an easy task. However, working closely with BU and local landlords, SBW gradually built up its database of student housing, most of which is occupied by at least four people.

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These properties were then metered and the billing process amended from the normal 6-monthly cycle to a monthly cycle of meter reading and billing. This ensured that students were billed during their occupancy at a particular property, as student tenancies are generally of short duration, and work on academic, rather than calendar years. This significantly reduced collection efforts related to tracking down and making contact with students after they had left the area. Monthly billing also allowed students to manage smaller bills and SBW to maintain up-todate billing data.

Engaging with students Having gained a sizeable proportion of student housing within this system, the next phase was to begin a programme of active engagement and communication with local students. Working in partnership with the BU Student Union, the initiative involved educating the growing student population of the need to engage with the company and of their responsibility for paying water bills whilst living in shared student housing or digs. The consequences of not paying water bills were made very clear. Hard-hitting, attention-grabbing messages designed in an edgy, tongue-in-cheek style were strategically placed around the university, in

student magazines and on the BU Student Union’s Facebook page. A key component of the campaign was creating and placing beer mats in the Student Union bar as most, if not all students visit the bar at some point. With SBW’s logo and details on the table in front of them, students couldn’t fail to notice the company and its important message – beer mats are the most picked-up and played-with item on any pub table. A further advantage of the company’s relationship with the BU Student Union is the access to students via their email addresses. The Student Union collects email addresses from all students who register with them and at any given time holds around 18,000 addresses for both current students, as well as for those who left in the previous year. SBW agreed an e-drop message with the Student Union to be delivered to these addresses, thereby hugely increasing the company’s exposure.

Keeping up the momentum Meeting students face to face also forms part of the overall engagement strategy and SBW has

FEATURE: COMMUNICATING WITH THE CUSTOMER Not paid your water bill?

A CCJ could...

Congratulations!

You have been awarded a CCJ!

invested time in manning a stall in the university’s atrium; and sponsored and attended the Student Union’s annual awards evening. In November, SBW launched their student competition to win free water for 12 months. The aim of the competition was to engage with as many students as possible, and to collect data pertaining to their tenancy, as well as personal information to facilitate account management. The competition also raised SBW’s profile, making students aware of their water supplier, which will lead to improved payment rates. Initially, SBW advertised the competition on the university’s plasma screens around and outside the Student Union bar and shop. This encouraged

rmation go

For more information or to register call us on 01202 597101 / 0800 1114614 email students@sembcorpbw.co.uk or go to

www.sembcorpbw.co.uk

students to contact them so they could enter the competition and get signed up with the company. They then sent out an e-shot to 10,104 email accounts affiliated with the university, with a link to the competition on their website. SBW also ran a promotional stall to market their competition in person. Armed with sweets, leaflets and entry forms they spent the day promoting the company to the student community. They spoke to students about the importance of signing up to their utility providers using cleverly-designed literature to draw comparisons between a student’s first love (alcohol) and the price of tap water relative to bottled water.

sparked a lot of interest in the competition. At the end of the day SBW left with an armful of entry forms containing all-important tenancy data and a whole lot of goodwill!

Success Active engagement with the BU Student Union and students has resulted in the education campaign about the consequences of not paying water bills proving effective, with bad debt levels reducing and the recovery of water charges and debt facilitated. SBW has seen a phenomenal 472% increase in student contact and payment plans set up since 2011, with the recent competition to win free water alone resulting in 150 accounts being set up.

A Facebook post went out in the morning so students were aware that they were at the university, which

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If you leave unpaid water bills it may result in a CCJ, this could mean... For more information or to register call us on 01202 597101 / 0800 11146 14 email students@sembcorpb w.co.uk or go to

www.sembcorpbw.co.uk

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COMMUNICATING WITH THE CUSTOMER

Customers struggling to stay afloat CCWater Senior Policy Manager Andy White explains why water companies’ commitment to improve communication will be critical to ensuring more households get the help they need.

Last September the Consumer Council for Water (CCWater) published research offering a fresh insight into the challenges facing those in water debt or finding it difficult to pay their bill. It revealed struggling customers were continuing to suffer in silence and missing out on support from their water company. With one in five customers currently telling CCWater their water bill is not affordable, it is clear that affordability remains a pressing priority for water consumers. With this in mind CCWater carried out its Living with Water Poverty 2014 research last summer to try to gauge how those on low incomes were coping with trying to pay their water bill. In recent years water companies have been more willing to offer support to customers struggling to pay or in debt. This has been reinforced by CCWater’s pressure on the industry to increase awareness of assistance schemes like WaterSure and Welsh Water Assist. But while these efforts have brought notable successes – including a 420 per cent surge in eligible customers signing up to WaterSure since 2007 – what is clear from our latest research is the message is still not getting through to enough households. While in reality water companies now offer more help to struggling customers than ever before, awareness of such schemes remains low. Understandably many customers assume that water companies will not be able to offer financial assistance. When they fall into difficulties many customers avoid contact with their water company due to feelings of hopelessness or embarrassment, or because they fear any negotiations will result in an outcome that makes their financial problems worse. This misconception must change in order to enable struggling customers to tap into the assistance they are entitled to. That’s why since publishing our findings in the autumn we have thrown down the gauntlet to water companies to explore a number of measures we feel could help make a difference. At the heart of these recommendations is a commitment to improve

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communication around the promotion of assistance schemes. We’ve asked water companies to look closely at their direct communication with customers to ensure it is easy to understand, drawing on the use of symbols and graphics rather than text wherever possible. Adopting a more positive tone with customers in debt could also help, through shifting the focus on what support is available rather than the money the bill payer owes. Water companies might also want to consider using case studies to highlight how other customers in similar circumstances have been able to seek help. As well as direct communication with customers, we are asking water companies to make sure they use every channel available to promote customer

assistance. This includes everything from social media and joint campaigns with trusted third parties and advice agencies, to closer partnerships with frontline community groups such as food banks. Through these positive changes water companies might ultimately begin to re-frame their relationships with customers, so they are seen as supportive allies to customers in their struggle to manage household budgets, rather than an added source of difficulty. Over the coming months we will be seeking to ensure our work with water companies acts as a catalyst in changing this relationship, and ensuring many more struggling customers get the help they need.

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PANTON MCLEOD

PANTON MCLEOD – AIMING FOR THE POLE POSITION After a year of change in 2014 that saw Panton McLeod re-focus on their core strength of specialist Water Quality Engineering services, the firm are now aiming to extend their reputation as industry leaders. To show their appreciation to the team for the hard work completed in 2014 the company chose to hold their latest quarterly “all staff” communication day at Xtreme Karting in Edinburgh. The day comprised of morning presentations, reviewing 2014 performance and 2015 priorities, before the whole company took part in a team “Le Mans” style endurance race in the afternoon.

“At our previous quarterly session the theme was “Marginal Gains”, each team member was given the opportunity to identify and to drive forward a small but important change within the business. Progress on these tasks has been fantastic, and by aggregating these small improvements we have seen real benefit in terms of efficiency, quality and safety.”

In addition to the usual in-house presentations, the event also included some shared best practise thinking from Simon Cyhanko of Northumbrian Water Group. Jim Panton explained the driver for Simon’s attendance, “We have always lived by the mantra that we must align our services to meet the current and future needs of our clients, to this end we thought it would offer great benefit for our whole team to hear what challenges are faced on a daily basis directly from a key client.” “We have known Simon for a number of years through our shared involvement in the regional committees of the Institute of Water and we’ve seen his presentation elsewhere before. The measures NWG are taking to ensure they deliver the highest quality water to their customers through some simple but very effective techniques, with the focus at NWG to be the National Leaders, really struck a chord with us.” “It was great to see how these low tech and low cost initiatives such as “Treat It Right”, the “Treated Water Charter” and “See It / Seal It” have been embraced by the wider NWG team leading to their staff taking increased pride in their work, and their workplace. This closely matches how we share ownership for business improvement with our staff.”

to improve our service provision based on these needs.” “After the presentations had been completed it was time for a little fun, we split into ten teams each comprising of three or four drivers for the 70-minute endurance race. Each team was required to make a minimum of seven rolling driver changes and the team with the highest number of laps were crowned as 2015 Panton McLeod Le Mans Champions. The race was extremely close and after some forceful driving by our CEO in the closing stages - penalised with a questionable time penalty - Team 2 came out as the worthy winners. Thanks to Simon for his help on the day and well done to everyone involved, especially my winning teammates, Mick, Nigel and Steven."

Simon added, “It was great to be asked to contribute to the day, Panton McLeod have always been very supportive to the Institute of Water and additionally when I have required their services directly they are always responsive while showing empathy for our needs as clients. Therefore it was great to be able to give something back.” “Meeting the whole team was also a great experience, over the years I have had experience of their Robotic and Confined Space teams at different times and know some of their management team through events such as the Institute of Water national conference.” Paul Henderson added, “Involving our clients in these communication days has proven to be very popular and successful during 2014 and we now aim to use this model for all future sessions where appropriate. During 2014 Scottish Water Operational and H&S staff shared their priorities and challenges and we believe we were then able

To find out more about the variety of Water Quality Engineering services please contact Paul Henderson, Business Development Director via paul.henderson@pantonmcleod.co.uk / 01914 274730 or visit www.pantonmcleod.co.uk

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Drilling & Tapping 2015 Time trials for Water Companies and Contract Partners 21st – 23rd April 2015 IWEX NEC Birmingham

WINNERS 2014 Talis Trophy: Balfour Beatty left Mueller Ladies Champions: Sembcorp Bournemouth Water below

Best Contractor: Balfour Beatty

Barrie Light, Championship Organiser, explains Drilling & Tapping What is Drilling & Tapping? Drilling & Tapping is a team time trial, each team has two contestants and their aim is to drill and tap a 150mm-diameter ductile iron main under Barrie Light available pressure, together with the installation of a simulated service connection. Skill, dexterity and speed are a prime requirement, but quality is paramount and time penalty points are added if there are any leaks or infringements of the Rules & Regulations governing the Championships.

Why was the competition created? The competition was originally developed to give distribution operatives the opportunity to be involved in a national event and to receive recognition for the service they provide to the public.

What’s new this year? This year we have new teams as well as new sponsors! HomeServe will be sponsoring the Mueller Ladies Amsterdam Prize and Z-Tech Control Systems will be sponsoring the Tappers Reception.

What’s in it for competitors? The competition gives competitors a unique opportunity to be around lots of professional people in similar roles, allowing them to share ideas and seek inspiration from others. The winners of the Talis Men’s trophy are sponsored to attend the AWWA conference in the USA by Saint Gobain Pam UK. The winners of the Mueller Ladies trophy are sponsored to attend the Rai in Amsterdam by HomeServe.

John Clement International: England

What’s in it for Companies?

Best Newcomer Ladies: Sembcorp Bournemouth Water

The competition gives staff the opportunity to network with similar operatives in different organisations and showcase their own skill sets. This competition is very important to the UK water industry and is a great way to promote teamwork, camaraderie and networking skills!

What if I’m new? As always the Best Newcomers Trophy is up for grabs! Drilling and Tapping is like a big family, everyone is keen to help and support. Training with experienced Drillers and Fitters can be arranged all over the UK to start you on your way. Everyone who takes part can’t wait to come back again saying that the friendships and camaraderie is second to none.

Come and see for yourself on the 21-23 April 2015. Visit us on Stand A10 at IWEX, the NEC, Birmingham!

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Best Newcomer Mens: Northumbrian Water B below

For further information

please contact Francesca Madden via Email: francesca@instituteofwater.org.uk or Telephone: 0191 422 0088 For the latest news and updates please Follow us on Twitter: @drillandtapping Find us on Facebook: drillingandtapping Or visit us at: www.drillingandtapping.co.uk

Wednesday 8 July 15.30 – 17.30

Meet the leaders A unique opportunity to meet and chat with CEOs and get their views on the topics which matter.

18.00 – 19.00

70th Annual General Meeting.

19.00 – 20.00

Drinks and buffet before taking to the water for punting on the River Cam with a chief executive.

Thursday 9 July 08.30-09.30 09.30 – 09.35

Conference registration and an opportunity to engage with exhibitors and view the STREAM poster display.

09.35 – 09.50

Business in the New World Setting the scene – Peter Simpson.

09.50 – 10.45

The future isn’t what it used to be – is it?

Presentations from: Dr James Bellini, futurologist Dr Simon Moores, technology futurist Cathryn Ross, economist and CEO of Ofwat.

10.45 – 11.30

Networking break Catch up with friends, colleagues, external visitors and exhibitors over coffee and engage with our STREAM finalists.

11.30 – 12.45

Reflection on the opening sessions Peter Simpson.

13.00 – 14.15

Networking lunch Lunch and more opportunities to catch up with friends, colleagues, external visitors and exhibitors over coffee and engage with our STREAM finalists.

Focus on innovation 14.30 – 16.30

Responding to the challenges Chris Newsome, Director of Asset Management, Anglian Water.

The role of innovation – compelling examples of innovation from our suppliers Compelling examples of the innovation currently being introduced by our supply chain, illustrating how different forms of innovation are changing the way we work and delivering efficiency and customer service improvements

Welcome and introduction Peter Simpson, President, Institute of Water.

Context section – The challenges

12.45 – 13.00

Get involved and join the debate Question and answer session with the panel and a debate hosted by Mark Pendlington (Chair of the Panel) and Director of Corporate Affairs, Anglian Water.

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Shop window – a showcase for innovation ‘Shop window’ will demonstrate that we can achieve aspirational goals such as zero leakage, no flooding, chemical-free water, 100 per cent customer satisfaction and energy neutrality. As well as demonstrating operational excellence, the shop window also shows us how we can collaborate with other industries such as the energy sector and the agricultural community.

Question and answer session with the panel and a debate hosted by Chris Newsome.

16.30 – 16.40

Reflections on our first day – Peter Simpson.

16.40 – 17.45

It’s Pimms o’clock! – meet the exhibitors The Institute of Water is proud to present its 2015 exhibition of suppliers and offers you the opportunity to join us for this informal networking drinks reception.

18.00 – late

Saint-Gobain mystery evening

IOWCONFERENCE2015 Friday 10 July 08.00 – 09.00

Early bird breakfast – join Peter Simpson and Lynn Cooper Chief Executive, Institute of Water, for breakfast and conversations (Institute of Water committee members only).

08.30 – 09.30

Conference registration and an opportunity to engage with exhibitors and view STREAM poster display.

Focus on collaboration 09.30 – 09.40

Welcome back by Peter Simpson Looking ahead to developing themes and ideas for day two.

09.40 – 10.45

Rising to the challenge through collaborative partnerships Hear from leaders in the field and see some excellent video examples of how working in partnership has been the key to successfully meeting the challenges of working at a landscape scale, dealing with water quality issues and preparing for and responding to extreme weather events.

Upstream Thinking: Putting ecosystem services into practice – Iain McGuffog, Chief Economist, South West Water.

Catchment Management: Managing stakeholders and the environment at a landscape scale – Louise Hunter, Director of Corporate Affairs, Northumbrian Water Group.

Conference Chair Peter Simpson, Institute of Water President Elect and CEO, Anglian Water Group

So what? What this means for our organisations – Simon Walker For recruitment, inclusion and leadership training

Facilitated panel discussion (Business class students, Rising Stars, Liv Garfield, CEO, Severn Trent)

Top tips – practical suggestions and summary.

Too much water: Working with local communities on flooding – Northern Ireland Water.

Dealing with extremes: A multi-agency approach to managing the impacts of extreme weather events – Roy Harold, Assistant Chief Fire Officer, Norfolk Fire Service (TBC).

13.00 – 14.30

Networking lunch Lunch and more opportunities to catch up with friends, colleagues, external visitors and exhibitors over coffee and engage with our STREAM finalists

After watching short video case studies, Iain McGuffog will host a question and answer session for you to quiz the panel.

14.30 – 15.30

Ensuring we have the skills and talent we need for the future – industry speaker TBA Partnership working (across the industry), schools’ initiatives (girls and STEM subjects/University Technical Colleges) and recruiting the right people.

10.45 – 11.30

Networking break Catch up with friends, colleagues, external visitors and exhibitors over coffee and engage with our STREAM finalists.

Focus on transformation 11.30 – 11.45 11.45 – 13.00

Changing expectations and opportunities – Peter Simpson. The importance of understanding generational diversity – Simon Walker (Generation Y expert) Opening story and introducing the idea of generational diversity. Why are generations different? Highlighting some differences between generational groups and what conditions and experiences formed them.

Announcement of the STREAM programme winner (15 mins) – Peter Simpson.

15.30 – 16.00

Business in the New World – how the industry needs to change as a result of competitive market Liv Garfield, CEO, Severn Trent.

16.00 – 16.30

Next steps – our plans for the year ahead Peter Simpson.

You can view a full and interactive programme, and book your place by visiting www.instituteofwater.org.uk

instituteofwater.org.uk

About the Institute of Water From the Beginning In November 1938 Allen Bolton joined Sutton and District Water Company as a plumber. He became Chief Inspector in 1945 and with a background in industry he looked for somewhere to turn for information and an insight into the day to day operations of a water undertaking. None of the professional bodies at that time catered for his needs so he set about creating his own. The inaugural meeting of the proposed Association of Chief Inspectors took place in Croydon on 21st April 1945. The meeting was presided over by Wm. C. Knill, Engineer and Manager, County Borough of Croydon, Water Department, and was attended by 78 officers representing Water Authorities in the South East. It was resolved “that steps should be taken to form an Association of Water Distribution Officers for the purpose of promoting a wider knowledge of the principles and practices governing the distribution of public water supplies.”

The first meeting of the Association of Water Distribution Officers was held at the offices of the Sutton and District Water Company in Surrey on 12th May 1945. Membership was initially restricted to Superintendents, Foremen of Inspections, Distribution Assistants, Chief Inspectors and their permanent Deputies or Assistants and other Officers holding similar positions of responsibility in statutory water undertakings. By the time of the first Annual General Meeting on 11th May 1946, over 100 people had joined and were listed as Founder Members.

Over the years there have been several changes of name. The Association of Water Officers Limited was registered under the Companies Act 1948 as a Company Limited by Guarantee on 12th October 1954. This changed to Institution of Water Officers (IWO) in 1990 before becoming Institute of Water in 2010. The latest change was to clarify our position as the only professional body that exclusively supports the careers of people working in the UK water sector, regardless of background or qualifications.

Milestones and Key Achievements 1948 – Ewell Lecture Courses offering

education and training for waterworks staff were introduced and ran for almost 25 years until the creation of the Water Supply Industry Training Board

1955 – Within 10 years the Association was

well on the way to being a representative body, with over 700 members and seven Areas. The Association had: n Worked with the World Health Organisation and the Colonial Office

n Undertaken responsibility for the training of a number of trainees sent by colonial governments to this country to learn about waterworks practice n Sourced skilled manpower to commission or run waterworks installations in various locations around the world

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n Introduced exams and City and Guilds courses for members and prospective young members and persuaded technical colleges to set up courses for waterworks personnel

1956 – Ran THE first Weekend School in the history of the water industry on ‘Supervisory Techniques in the Water Industry’

1973 – Became the only organisation

2004 – Licensed by the Society for the Environment to award Chartered Environmentalist, an offering that reflects the diversity of membership and an Institute that can support the career of anybody working in the UK Water industry

1995 – ‘History of the Institution of Water Officers’ published to celebrate 50th Anniversary

2013 – Licensed by the Science Council to

1998 – Licensed by the Engineering Council

2013 – Became a Signatory of the Diversity

within the water sector to be approved by the Engineers Registration Board (now Engineering Council) for the registration of Technicians and Technician Engineers

to award Chartered Engineer

award Chartered Scientist in Engineering Concordat

ABOUTIOW The Annual Conference and Exhibition

The third Annual Meeting, held at Margate in 1948, included a Conference and this has become a successful annual event, moving round the country to be hosted by a different Area each year. By 1949 membership was opened up to the industry’s suppliers. These new Associates from the supply chain were beginning to attend Annual Conferences, inviting some

delegates out during the evenings for dinner and other forms of socialising. It was suggested instead that suppliers would set up and run an exhibition at the Conference and, with a small charge made for the stands, they would pay for an evening meal and entertainment known as the President’s Evening. This was a first for the water industry and is still the main social event at the Annual Conference. The Conference and Exhibition ran very successfully for many years, with the exhibition growing to the extent it became difficult to find large enough venues around the country. In 1989 the solution was to take the Conference and Exhibition to the Birmingham Exhibition Centre. The exhibition was undoubtedly a great success and it was sold to the Turret Group that year and

separated from the Annual Conference. The exhibition continues at the Birmingham NEC under the name of IWEX (International Water & Effluent Exhibition) and is now part of Sustainability Live. In 1989 the exhibition hosted the first Drilling and Tapping Competition – a team time trial with the aim of drilling and tapping a 150mm diameter ductile iron main under pressure and installing a simulated service connection. Skill, dexterity and speed are prime requirements but quality is paramount and time penalty points are added if there are any leaks or infringements of the Rules & Regulations. The prize – thanks to sponsorship – is a trip to the USA to represent the UK in the equivalent competition run by American Water Works Association.

SUMMER2013 ISSUE179

The Institute of Water Journal Within one year the Association was publishing and circulating a quarterly Journal and has produced a Journal every quarter since, despite difficulties along the way such as the post-war paper shortage. The first advertisement appeared in the second edition of the Journal in April 1946. This was submitted by the Palatine Engineering Company Limited who continued to support the Journal

Head Office The first office was established at 66 George Street, Croydon (1954-1967) before moving to Shortlands, Kent. Efforts to find an office in the London Area were nullified by very high charges for rent and rates so an offer from Sunderland and South Shields Water Company of space to rent in South Shields saw a move to the North East of England in 1975. In 1991 the Institution bought Heriot House in Newcastle, before moving in 1998 to the current premises on Team Valley in nearby Gateshead. In 2006 the Office was re-designed to accommodate a board room which is now used for most Executive meetings.

for many years. They were joined by several other advertisers which helped to offset the cost of printing and publishing the Journal. The first edition contained 12 pages but by the time the third edition was published this had increased to 28 pages, with 450 copies being distributed. Today the 100-page Journal is published by Distinctive Publishing and it remains a zero-cost publication thanks to the consistent support of advertisers. The circulation is almost 2500 copies and the quality is probably the best it has ever been. Area News remains a regular feature, along with Engineering News, Environment News, Science News and topical Industry Features and Reports.

IN THIS ISSUE: ENERgy IN ThE WATER INdUS TRy FOcUS ON NORThERN IRELA Nd cLEAN WATER NETWORk SAMpLINg ANd ANALySIS INSTITUTE OF WATER JOURNAL

F. Allen Bolton: 1910-2011 Founder Member Allen Bolton celebrated his 100th Birthday on Christmas Day 2010. He had been suffering with dementia for a number of months and in January 2011 moved into a care home where he died in his sleep in the early hours of 22nd February. Allen was at the heart of the Institute throughout his life, serving as Honorary

Secretary 1945-1952, Honorary Treasurer 1945-1952, Chairman 1972-1974 and Honorary Journal Editor 1964-1965 and 1975-1976. Allen attended every AGM from 1945 to 2008 and set a great example to all members with his dedication and his thirst for knowledge. In the ‘History of the Institution of Water Officers’ he concluded: “The future, dear Members, is in your hands and I shall be watching you.”

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Flow Cytometry

Checking drinking water quality: a new bacterial counting technique Biotech specialist Sysmex Partec has recently released analytical instruments that use a new method to determine bacterial counts in drinking water. Rapid and reliable, the method is now recommended by the Swiss Federal Office of Public Health. Robert Koch founded modern bacterial drinking water quality control in 1883, with his description of a method for determining the cell count of microorganisms in soil, air and water. Ever since, bacterial count has served as a parameter for monitoring water quality and as a measure for checking the efficacy of drinking water purification. Alongside more recent, more specific methods, the heterotrophic plate count (HPC) is still determined today in almost exactly the same way and, in accordance with the established standard, is limited to 300 colonies per milliliter.

This is due to the fact that only a fraction (typically less than 1%) of the microorganisms in drinking water can be detected by HPC. The Flow Cytometry Total Cell Count (FMC-TCC), has gained interest because this method is an easy, rapid, quantitive and accurate method to detect both cultivable and non-cultivable microorganisms.

Modern approach A new technique for determining microorganism counts is helping to ensure the safety of drinking water. Using specially developed analytical instruments from Sysmex Partec, it is now possible to determine the microbiological status of drinking water rapidly. The procedure can be carried out at water companies, in distribution networks and by end consumers, mobile testing is also possible. The technique, which relies on the determination of total cell count (TCC) and the quantitative relationship between cells with low and high nucleic acid content in fresh water by means of flow cytometry, is quick, reliable and cost-effective. It enables bacterial contamination in drinking water to be characterized in less than 15 minutes.

It is now known however, that the actual bacteriological status of drinking water is not really comparable with bacterial growth on an artificial culture medium. The total number of bacteria present, as determined using flow cytometry, is typically up to 10,000 times higher than the figure determined using aerobic colony counts.

â&#x20AC;&#x2DC;Flow cytometry measurement is a rapid and accurate method to detect both cultivable and non-cultivable microorganisms.â&#x20AC;&#x2122;

Using flow cytometry systems from Sysmex Partec, it is now possible to determine the microbiological status of drinking water rapidly.

Flow Cytometry

‘The procedure can be carried out at water companies, in distribution networks and by end consumers, mobile testing is also possible.’ Aquatic science and technology partnership The driving force behind the new development is the Environmental Microbiology Department at the Swiss Federal Institute of Aquatic Science and Technology (Eawag). The technique involves marking individual bacterial cells with a fluorescent marker and using fluorescent detection to count and characterize them in a laser beam. A particular feature of the technique is its ability to count large numbers of bacteria in just a few seconds, and dispenses entirely with the need for time-consuming bacterial cultivation on ager in petri dishes. Using the CyFlow® Cube 6 flow cytometer from Sysmex Partec, it is possible to process more than 50 separate water samples per hour. Based on “True Volumetric Absolute Counting” (TVAC) technology, the CyFlow® Cube 6 is specifically designed to deliver bacterial total cell counts and cell counts of living, damaged and dead cells as recommended by the Swiss Institute of Aquatic Science and Technology (Eawag, Switzerland). TVAC delivers results by determining the analysed sample volume and a direct calculation of cell concentration. Such analysis are vital parameters for the surveillance of the water purification process in drinking water production plants as well as within the distribution network. A good example is the monitoring of a disinfection step (e.g. chlorine treatment). Here a problem would be immediately detected as an increase of the cell count of viable microorganisms. Sysmex Partec flow cytometry can be used in applied aquatic research, in production process control and in process optimization e.g. to optimize the dosage of disinfection agents or to investigate the effect of flow rate in biological filtration systems. Finally, flow cytometry is also representing a powerful tool in basic research. It can be utilized to investigate in detail the mechanism of action of disinfection processes (determination of place, type and degree of a cellular defect), or to learn more about microbial growth under nutrient limitation. In December 2012, the FOPH (Federal Office of Public Health (FOPH; Bern, Switzerland) incorporated the flow cytometry method into the Swiss Food Compendium as a

recommended test method. Instead of the HPC, which is no longer considered relevant for food hygiene purposes, flow cytometry can now be used to determine total cell count in a water sample within minutes. Also, the ratio of larger to smaller cells can be determined (for example, cells with a high or low nucleic acid content), which can help to pinpoint water treatment facility problems.

Munster developments The foundations for the flow cytometry technique used were laid at the University of Munster. This keystone technology, which is now used for cell analysis worldwide, was developed and patented by Professor Wolfgang Göhde in 1968 and first commercialised by Partec in 1969.

Worldwide presence Sysmex Partec develops and manufactures solutions for molecular and cellular diagnostics and analytics, and its solutions

are characterised by high levels of precision and cost-effectiveness.

Useful websites • www.eawag.ch/medien/bulletin/ 20130124/index • www.slmb.bag.admin.ch/slmb/direct/ me/333 • www.bag.admin.ch/themen/ lebensmittel/04861/13577/index.html

Further information is available from Sysmex Partec UK. Tel: +44 (0)870 902 9210 Fax: +44 (0)870 902 9211 Web: www.sysmex.co.uk

CONTROLPOINT

A leak-free pipeline guaranteed The pipeline industry is being challenged to accelerate efforts to achieve leak-free pipelines with a unique offer: a guarantee on electrofusion jointing.

In an unprecedented move, technology pioneer ControlPoint has stated it will guarantee the quality of electrofusion installation for companies which achieve a high quality rating using the ControlPoint quality management system.

Through their unique combination of data capture, joint inspection, testing, training, reporting and on-site support, ControlPoint is closing the gap between well-established best practice and what really happens on site.

Put simply, ControlPoint will guarantee each joint for ten years up to £5,000.

How does the ControlPoint System work?

In a letter to industry leaders, Chairman Eric Bridgstock, who introduced polyethylene jointing systems to the UK in 1969, has emphasised the importance of good installation practice.

1. Joint data (photographs, fusion records, test reports, pipe and fitting barcodes) is collected from site through easy to use ControlPoint hardware and smartphone apps that integrate smoothly with existing worksite practices.

“If we are really serious about reducing leakage on our pipelines we need to address the root cause of failure,” says Eric. “Our technology is based on the proven fact that virtually all electrofusion failures are caused by poor installation techniques and could have been predicted by close examination of the joint prior to fusion. Our system helps utilities to take control and manage the quality of the installation on their networks proactively.”

3. The pre-weld photos are then assessed by the ControlPoint inspection team who rate each joint against key quality criteria.

Over the last four years, from its Chesterfield HQ, ControlPoint has been converting water and gas utilities and contractors to its unique quality management system.

5. If the joint is confirmed as poor, it can be cut out and sent to ControlPoint’s test laboratory for evaluation and feedback.

UK and international clients are seeing significant improvements in the welding on their networks. And, in addition to being able to track and manage contractor performance, they have access to an extraordinary level of asset data.

2. This data is transmitted in real time to the secure JointManager website.

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4. Non-conformances are identified via alerts to supervisors who can investigate and take action before the joint is buried.

on all aspects of their asset from installation quality and traceability to geographical location. 8. Regular reports from JointManager enable asset owners to measure installer performance and identify training requirements. 9. Tailored training packages to improve onsite practice and overall performance are delivered by ControlPoint experts and measured through operator data on JointManager.

6. All information related to the joint, including cut-out and test reports, are stored on JointManager.

10. This continuous improvement process becomes a central feature of the partnership between ControlPoint, their clients and, most importantly, the on-site installers.

7. Using simple search and analysis tools, users of JointManager can interrogate and export data

For more information about the ControlPoint guarantee, go to www.controlpointllp.com.

Can you achieve zero leakage on your pipelines now? Of course you can WE GUARANTEE IT Dear Water Utilities I am delighted that zero leakage on polyethylene pipelines is a popular topic right now. Yet I have to ask: why isn’t this being achieved already? As the person who first introduced polyethylene pipe and fittings to the UK in 1969, I know first-hand how capable polyethylene is. It surpasses all other pipeline materials in terms of combined strength and flexibility. Installed correctly, we know that polyethylene joints can survive way beyond their specified 50 years. Latest research indicates it will last, leakfree, up to 200 years! So, what’s the problem? Sadly, on-site practices have often fallen short of what is needed. We know that over 90% of in-service failures are down to poor joint preparation and installation error. We need to address this real problem and not blame the materials. You’ll not be surprised to hear that, at ControlPoint, we already offer the solution. A solution based on the fact that if it looks right, it is right. By remotely monitoring the joint assembly and knowing what to look for, we can control the process and encourage installers to improve. And they really do improve. Well respected utilities across the world are now using ControlPoint to build pipelines that do not fail. In the UK, Severn Trent Water was a pioneer, and they have nothing but praise for the system and the improvements it has driven. We are so confident that we are even prepared to offer a guarantee to anyone installing electrofusion joints using the ControlPoint system. That’s right. We will guarantee each joint for 10 years, up to £5,000*. I think that, more than anything else I say, underlines our confidence in the ControlPoint system and our belief that zero leakage is truly achievable right now. Over to you… Yours faithfully Eric Bridgstock Chairman, ControlPoint * As you would expect, terms and conditions apply – we’ve tried to keep it simple – just ask us.

ControlPoint, ControlPoint House, Carrwood Road Chesterfield, Derbyshire, S41 9QB Tel: +44 (0)1246 262080 Email: info@controlpointllp.com Web: www.controlpointllp.com

Electrofusion – worldwide success Why is it that a technology that is used so successfully on a world scale should have such a reputation amongst select UK water companies that they consider it should be banned. The Plastic Pipes Group of the British Plastics Federation, in this its second article on this subject, poses the question about what this latest development in pipeline construction tells us about the state of a market sector and asks what does it really mean for companies based here and involved in promoting UK expertise overseas? We started 2014 with the revelation that another UK water company has introduced a ban on the use of electrofusion fittings for the welding of polyethylene pipes – quite comprehensively - no offers, no caveats or contexts, simply a total ban. This latest move could be seen by observers as a domino effect taking hold, it certainly raises questions and is indeed a source of debate. Given the vintage of the technology some of the questions, then, are why we wanted the technology in the first place, why it is not achieving those goals today, and even whether it is actually the technology that is the problem or is it simply the fall guy or a symptom of another problem that is proving more intractable to solve. Worldwide, polyethylene pipes are routinely used for the construction of gas and water pipelines, operating at pressures up to 10 bar and 16 bar respectively. The primary means of joining pipe is by welding them using either butt fusion (above ground) or electrofusion systems (usually in trenches). There are good reasons why companies specify these solutions, or in some cases why industry regulators insist on them. Chief amongst these are the improvements over prior solutions to address problems like corrosion and pipe fracture. All this has been driven against a backdrop of expectation today that new

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infrastructure will provide a minimum service life of 50 or 100 years without onset of wear out failure modes – long term as well as short term thinking went into the solutions. Electrofusion itself was introduced to simplify the welding of pipes and was designed to reduce demands on the installer by automating significant elements of the process. Like any plastic or metal welding process, the installer provides the expertise to clean sections to be joined and then immobilises them in a jig for the welding step. The benefit of electrofusion is that it automates the welding stage, controlling the melt temperature, pressure and duration to provide repeatable and consistent performance. By this route, literally millions of such joints are formed worldwide each year resulting in end load bearing joints capable of sustaining all loads expected in the operation of the pipeline, made from compatible materials with no mechanical or elastomeric sealing parts. The technology is remarkably simple and when introduced addressed deficiencies in the mechanical fittings solutions that existed prior to its introduction. The UK gas and water sectors have both made serious and lasting contributions to the

development of electrofusion technology, particularly through the 1990’s, ensuring that robust solutions were developed with sufficient tolerance to actual conditions found on construction sites, taking full account of the custom and practices that exist. The sector has led on evolving fittings that are increasingly tolerant of contamination in the welding process – despite this being a slightly alien engineering concept – to further reduce demands on installers. This approach has meant that electrofusion became a preferred technology for welding in trench environments around the world and opened the construction of quality pipelines to a wider group of installers than would otherwise have been possible – truly it is a success story. Detractors argue we can no longer specify such technical requirements following harmonisation of standards but surely it is perfectly legitimate to ensure that the products being procured are suitable for the intended use by the people expected to install them. As a starting point we can insist on the fitness for purpose elements of standards being applied by the system integrators; that helps with compatibility of materials and is almost universally overlooked in the UK who curiously only specify one part of multi-part standards such as EN12201 in their

PLASTICPIPESGROUP procurement. Many European competitors take this a stage further and insist installers meet the requirements of EN13067 to ensure fitness for purpose is married with competence to install. None of this is new. So, in introducing regional bans what message are we sending and to whom? Is it the right thing to do? The suppliers know as well as anyone the strengths and weaknesses of the electrofusion technology and can only conclude that it seems far far too simplistic to consider that the technology is fundamentally flawed and cannot be used under any circumstances. The evidence really does not support such a view and certainly in an engineering context the vilification of the technology seems overdone and the motives not truly clear. One conclusion is inescapable though, inability to supply, in any circumstance, will lead to sub-optimal solutions to other aspects of construction, for example connections to existing infrastructure, simply creating additional expense or creating problems elsewhere. If you were looking to the UK water sector for a partner to solve problems in water infrastructure applications would you consider that this is class leading practice and a potential partner of choice, really? Is it too much to conclude with surmising we are at risk of losing something here, a competitive edge in constructing and managing water

infrastructure, in areas we were once world leading. Before the trend escalates maybe we should consider reviewing and at the very least challenging outright bans to demonstrate we make use of technology in considered and appropriate ways. It is a free country of course, and the naysayers will definitely object but for too long the tendency has been to decry the technology as being the problem and that has

been the only voice heard. Against this it is hard to believe the reality of electrofusion technology achieving the worldwide acceptance and success it has. The following manufacturers have contributed to this article: DuraFuse, Fusion Group, George Fischer, GPS PE Pipe Systems and Radius Systems.

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HWM

NEW WATER LEAK DETECTION SYSTEM OFFERS SECONDARY VALIDATION Water and asset monitoring specialist HWM has added secondary validation to its PermaNet leak detection system. Once a leak has been identified, the new PermaNet+ gives operators three secondary options to check for false positives prior to team deployment: remote correlation, remote retrieval of a detailed Aqualog noise graphic or listening to an audio file transferred to the host PC. Every component of the PermaNet+ system is installed in the chamber, removing the need for expensive and disruptive above-ground installations. With multiple secondary validation options, false positives are reduced and efficiency increased as teams are sent only to validated leak locations. PermaNet+ allows leakage teams to monitor the live status of each deployed logger on map-based software from any internet-enabled device and respond quickly to problem areas. The unit is fully remotely programmable, including the ability to change sampling times and intervals. More frequent â&#x20AC;&#x153;continuousâ&#x20AC;? sampling means the system can be used to permanently monitor sensitive pipelines, with the potential to acoustically check for leaks every 15 minutes, if required. A range of external battery boxes are available to support this continuous sampling mode of operation. Permanet+ is supplied in a smaller unit than its predecessor. The product is fully sealed, submersible and rated IP68.

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GPS PE PIPE SYSTEMS

Protecta-Line…just got bigger Already the UK’s leading barrier pipe solution, Protecta-Line now provides further benefits for end users with the introduction of a new range extension. Previously available in sizes up to 355mm, the Protecta-Line range has been expanded to provide sizes up to 630mm, making GPS PE Pipe Systems the first UK manufacturer to offer such a large diameter barrier pipe system. The new development is in response to customer feedback, which revealed an increasing requirement for a need to transport large volumes of water in brownfield sites as demand for building increases, particularly in urban areas. While smaller sizes continue to be the most popular, the introduction of the range up to 630mm provides designers, contractors and end clients with more flexibility when selecting pipeline products and ensures GPS continues to offer solutions to meet the needs of every installation.

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Commenting on the product expansion, Sophia Zhang, GPS PE Pipe Systems’ product manager said: “We regularly undertake customer research to gain insights, which help drive our product innovation strategy and enhance our product portfolios to ensure we continue to deliver value to our customers. “Our Protecta-Line system is the preferred choice for many UK water companies so it is important we continue to develop the product range to meet the changing needs of the industry. By increasing the size range of the system we can now provide a complete pipe and fittings solution for large volume projects.” The number one choice for barrier pipe, ProtectaLine is an award winning, fully integrated barrier

pipe and fittings system. Its tough multi-layer construction incorporates an impermeable aluminum barrier layer wrapped onto a central core of PE80 or Excel (PE100) pipe. Its innovative design ensures that any contaminants remaining in brownfield sites and former industrial land cannot permeate into the water supply. For further information on the extended Protecta-Line range or any other products within the GPS portfolio, log onto www.gpsuk.com or call 01480 442600.

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Sustainable Drainage Systems. Ask a man who built one. In 1858, Joseph Bazalgette built a new sewerage system for London. It extended 82 miles and required 670,000m³ concrete. Victorians didn’t talk about sustainability but they certainly knew how to build things that last. New legislation requires owners to manage their sustainable drainage systems to function over the lifetime of a development, which means building with materials that endure. That wouldn’t have bothered Bazalgette and it shouldn’t bother you. For more about sustainable drainage systems in concrete visit www.concretepipes.co.uk

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HWM

HWM LAUNCHES GPRS PRESSURE TRANSIENT LOGGER New unit offers cost-effective data transmission and prolonged battery life Water and asset monitoring specialist HWM has added GPRS data transmission to its pressure transient logging capability. The new GPRS Pressure Transient Logger triggers a capture window around a transient event and transmits this data, keeping costs down and prolonging battery life. The ‘event window selection’ feature allows operators to send transient alarm information and a selectable window of fast logged data before and after the event. Network transient monitoring is now feasible via remote telemetry rather than manual site surveys. As transients are immediately identified, swift remedial action can be taken to avoid burst and infrastructure damage. The sampling rate on the logger’s pressure transient channel extends to 100 times a second and operators can define sampling intervals and transient data capture trigger levels. With the optional addition of flow channels, the unit is able to provide comprehensive transient and general network monitoring. Supplied in an IP68-rated case, the logger is designed for long-term field deployment. Its 4GB flash memory (SD card) offers storage for up to eight billion readings. Typical battery life is two years with internal batteries at a sampling rate of 25 Hz, one data connection per day and typical event window dial-ins. External HWM battery packs can be added to support more frequent sampling or dial-in rates, or to extend life between battery changes.

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Water Management by Wilo – that’s more than innovative technology and long-term expertise. The Wilo Way rather means making your working life easier by providing you with one-stop solutions from a single partner. This gives you a high degree of transparency and control throughout all stages of your project. That is how we live our promise “Pioneering for You”. So how can Wilo support you? www.wilo.com/WaterManagement T:01283 523000 E:sales@wilo.co.uk

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PROTECT ASSETS FROM CORROSION REGARDLESS OF SHAPE, MOVEMENT OR COMPLEX DESIGN

Corrosion is, within most engineers divisions, a perpetual problem which is fundamentally, a losing fight with no end other than expense. These problems are dramatically increased within the water industries, as population increases, the demand for water and the necessary removal of waste are of paramount importance to the availability of water for fire treatment and pollutants. Unfortunately, corrosion and the predatory degradation of vital components is every water engineerâ&#x20AC;&#x2122;s problem and nightmare and the cost of dealing with this relentless issue ends up swallowing up large portions of budgetary constraints, that should be set aside for development, forward momentum and investment. From seized gate valves to galvanic instigated corrosion on flanges and piping joints, corrosion is every water network employees problem and unlike the oil and gas giants or the DNOâ&#x20AC;&#x2122;s and energy companies, that haphazardly throw money around at problems and have the ability to deal with reactive maintenance as and when required, the water companies within the whole of the UK must try to plan and protect their assets in order to try to ensure re-investment in the future. With continual fire-fighting against corrosion, corroded assets, stuck valves and

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leaking pipe joints, annual budgets set aside for development are cut by 36% instantly as to deal with the repairs and ensure the network does not fail. What if there was a way to protect assets from corrosion regardless of shape, movement or complex design? What if there was a way to coat and forget assets and not worry about them for 20+ years? What if there was a way to plan for the future and safeguard funds for development, for jobs and for the future? If there were a way to apply a simple coating to assets, to complete valve units, to flanges and pipe supports, that offers 20+ years of fit and forget solution and if there were a way to arrest any degradation / further degradation of aging assets that still function with NO surface preparation or to protect new installations and

guarantee that in 20 yearsâ&#x20AC;&#x2122; time they will still look and function like new, would you take it? Would you invest in a method that is proven to work, that will slash maintenance and contractor fees? Can the water companies in the UK in this current era afford not to? There is a solution that provides all of the above and more; there is a solution used within the mining industry, the oil and gas production industry, food production industry and in the civil engineering industry that has the ability to save millions of pounds to the supplier and pound for pound is a pittance compared to costly maintenance, repair and replacement, all with a simple Planned Preventative Maintenance (PPM) schedule and that product is Oxifree. Oxifree is a corrosion prevention systems, that forms exactly to the substrate, with a built in

OXIFREE UK LTD

corrosion inhibiting agent, that does not adhere, does not leave a sticky or messy residue and that WILL preserve the life of assets for over 20 years. This encapsulation method is pure and as simply as it seems; it is a plastic polymer that is heated to melting point via a purposely designed hopper, then pump fed through a heated hose and through a heated gun directly onto the substrate

as a jet of liquid. This liquid cools instantly and forms directly around any shape and form to create a naturally impervious cocoon around the substrate. The plastic has an inhibitor oil within the compound, which is designed to bleed onto the surface of the substrate actively creating a barrier to prevent any capillary action of moisture and electrolytic particles, thus actively preventing

corrosion rather than delay it. Being an oil secreting polymer, these plasticised methods do not adhere to the substrate and can easily be removed, better still, the formed plastic coating can simply be cut and pulled away and re-melted for reuse, Oxifree IS recyclable and re-useable, Oxifree is the way to safeguard assets and IS THE asset life extension solution.

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Z-TECH

ELECTRIFYING 675 MILES – WATERAID CHALLENGE Range-fear is a new term used in the Electric Vehicle (EV) community: the fear of running out of battery power before you can find somewhere to charge up. A non-EV driver would be forgiven for thinking that charging has to be at home or work, giving a maximum distance from home of about 40miles - but you’d be wrong. Thanks to a comprehensive amount of different charging stations, mostly ‘FREE’, owning and using an EV is becoming a much more viable option for both business and domestic.

Range-fear is a new term used in the Electric Vehicle (EV) community: the fear of running out of battery power before you can find somewhere to charge up. A non-EV driver would be forgiven for thinking that charging has to be at home or work, giving a maximum distance from home of about 40miles - but you’d be wrong. Thanks to a comprehensive amount of different charging stations, mostly ‘FREE’, owning and using an EV is becoming a much more viable option for both business and domestic.

emissions in the capital, we’re also going to save some money.”

Z-Tech Control Systems like to lead the way with new technology and, following a brief viewing of one of the new Nissan eNV200s at the Institute of Water National Conference, Z-Tech’s Managing Director, Michael Swinhoe, ordered two vehicles, to initially service their contract for pumping systems on the London Underground – zero congestion charge, zero emission vehicles, zero tax.

Michael Swinhoe said: “I saw this as a great opportunity to visit some of our customers en route, so myself and our Marketing Manager, Luke Stanbridge, headed North, taking on the highest motorway in the UK to visit one of our new customers at United Utilities. We then travelled the A66 to Newcastle, where we spent a day visiting customers of Technip and Balfour Beatty, before dropping off our WaterAid donation and heading back South.”

Michael Swinhoe said: “We’ve taken part in a study for Transport for London (TfL) via the Energy Saving Trust, providing our vehicle telematics data for future charge point mapping in the capital. I was going to wait until this had been completed before I started purchasing EVs, but my own quick calculations show that for the TfL contract, not only are we helping to reduce

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Michael was also conscious that embracing new technology sometimes takes some persuasion, so decided to take the lead here and, on receiving the first two vans, he embarked on a tour from Cambridge to Z-Tech customers in the North of England, with nothing but a charge lead and a van full of computers for donation to the Institute of Water for WaterAid.

Did you get range fear? “There was one stage where we had topped up off the motorway near Wakefield and going over the M62 when the range was less than the miles left, but with regenerative braking we re-charged before pulling into United Utilities

Lostock WTW (where we’re quoting to install another 1200mm flowmeter). I was hoping that with a 45mins charge we would gain a few extra miles to get to our next charge point, but this was a little less than expected and the fear set in for the trip to our next stop – you can see the video of this on our facebook page (facebook/ ZTechControlSystems)” “The icing on the cake was that our Commercial Manager sponsored me £50 that we wouldn’t make it – this has added to the donation to WaterAid – thanks Bob.” Following the initial trial of these vehicles, Z-Tech will move one around their Water Industry customers. Michael said: “I’m encouraging our Systems Business Unit to trial one of these for their SCADA upgrades and Automation projects: they tend to need only specialist and lightweight equipment, spending several hours on a customer’s site for charging time. Even within our local Anglian Water contracts, I’m expecting site deliveries to be made with one of these: the distances they cover aren’t huge and as we’ve installed free fast chargers at both our Cambridge and London offices, teams can plug in when visiting the stores – watch this space!”

Complete solutions for large and small water network projects. Our teams and equipment are tailored to your individual needs.

Problem Solvers www.z-tech.co.uk

Tel: 01223 653500 Fax: 01223 653501 engineers@z-tech.co.uk

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BIGDATA

What have Big Data ever done for us? Big Data is an all-encompassing term for any collection of data sets so large and complex that they have become difficult to process using traditional data processing applications. Proclamations concerning Big Data suggest that it is changing the way people in organisations work together; that it creates a culture in which business and IT leaders must join forces to realise value; that Big Data enables employees to make better decisions; that it deepens customer engagement, optimises operations and presents opportunities to exploit new sources of revenue. If we believe all we are told, “Data” are now the world's most valuable resource for providing a competitive advantage and so it would be reasonable to assume that Big Data is even more valuable? By Mark Hitchmough Managing Director, COGNICA ltd and Chair of the SW Area of the Institute of Water Big Data is an all-encompassing term for any collection of data sets so large and complex that they have become difficult to process using traditional data processing applications. Proclamations concerning Big Data suggest that it is changing the way people in organisations work together; that it creates a culture in which business and IT leaders must join forces to realise value; that Big Data enables employees to make better decisions; that it deepens customer engagement, optimises operations and presents opportunities to exploit new sources of revenue. If we believe all we are told, “Data” are now the world's most valuable resource for providing a competitive advantage and so it would be reasonable to assume that Big Data is even more valuable? Yet what, other than its size, is the difference between Big Data and “conventionally sized” data? When did data become Big? Will what we call Big Data today only be considered as fairly big data by this time next year, even if the same data set would have been unimaginably large five years ago? I would like to consider the mythology of Big Data: a belief that large data sets automatically offer a higher level of knowledge. The source of Big Data is our almost endless capacity to generate information. Everything from digital processes to social media produces it. Systems, sensors and mobile devices transmit it. Big Data is arriving from multiple sources, whether we want it to or not, at an alarming rate. Every minute of every day the global population generates more than 200 million email messages, makes 2 million Google search queries, creates 48 hours of YouTube videos. Simple data have

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become “Big Data” and the “Big Question” should be how much of it we really need? As data grow so does the need to manage data effectively. So my start point would be to ask whether your data need to grow. Just because you can record a parameter is it actually necessary to do so? We might visit a treatment works and look at the rotating arm of a trickling filter and see if it is moving freely. This simple item of observational datum can determine whether a works is functioning correctly. Telemetry systems have made the observation automatic but have also added the options to let us know not only if the arm is rotating but also how quickly, for how long it has rotated and how many times it has stopped in the last hour, day, month or year. Simple data have become Big. If the limit on our data sets is merely our capacity to create the data, then we inevitably reach a point where the job of data maintenance becomes more significant than the job of maintaining the equipment. All business systems require data to run, but once a commitment is made to record some data we must continue to do so, otherwise we risk the entire system being seen as out of date. Trust in a system is as temporary as the quality of the data it delivers. The more data we ask for, the more diluted the effort in collating what we actually need. We are driven to capture data by everybody from regulators to customers, but it is worth reviewing why. No matter what your role is in the water industry, from process operation to finance control, there is value in taking a look at the data you routinely collect and manage. Ask the question ‘do the data have a prescribed requirement in the business?’ Look at a form or

database that you regularly upload to - how many fields do you simply accept the default value? How many parameters do you report against? Big Data can easily become colossal data and our days are spent managing the information system rather than using the outputs to run our businesses. Having analysed and implemented your data requirement the next task will be to extract meaningful value from your data set. This, for Big Data, may require both extra processing power and analytical capability. As a business it is worth confirming that current systems can keep pace with the predicted growth in your data set and that your workforce has the skills needed to harness the potential of Big Data. If data become isolated in different silos then any potential benefits may be lost. What are Big Data to COGNICA? For our business, just like any business in the water industry, data provide an opportunity to better understand our processes, our efficiency and our service provision. But, as COGNICA is an information management business, it is more than that. A key part of our role is to help our clients filter the information they are bringing into the business, rather than simply assuming that data capacity is data requirement. For data, quality and value is much more important than quantity. We want to provide information to support, not overwhelm, the business function. Should we be afraid of Big Data? No, of course not, because with planning we can control how big it gets. Should we be wary of Big Data? Yes.

WATER COMPETITION – LESSONS FROM ENERGY SECTOR By Graham Hainsworth, CGI UK Water Sector Practice Lead

The water industry is now preparing for the introduction of competition for non-household consumers in 2017. This will offer these customers more choice and higher levels of service. Competition is a challenging new venture and not without risks. Fortunately the UK benefits from operating some of the world’s most innovative utility markets – the Scottish water market is the only competitive water market in the world and the UK energy market was the first of its kind. CGI has been at the heart of implementing and running those markets since 1990.

What lessons can be drawn from these examples to help make the journey to 2017 a success?

The quality of data in legacy systems was not the only cause of the issues in 1994 but it was a significant one. So it is right that market data readiness should receive a lot of attention. Preparing for growth. The water market is initially for non-household customers but we can we envisage it growing to the domestic consumers too. The energy market certainly started small and then grew to cover all UK customers. There are some things to consider now that will make the transition easier in the future. Continual service improvement. The work doesn’t stop at market opening. There will be a need to provide ongoing service improvements and to bring even greater efficiencies to ensure that the benefits of the market continue to be felt by customers. CGI is a long-term partner with Elexon – the electricity market operator. Elexon has a strategy to continually improve its services and drive efficiency savings. CGI works with Elexon to help deliver on those goals, by providing innovative service improvements, as well as significant cost savings. Competition needs to be seen not as a challenge, but as an opportunity. In the brave new world of competition, water retailers will need to change their business and adopt new technology to give them the edge. The water companies that stand out in this new environment will be those that embrace change and continuously innovate for the benefit of their customers. Our experience of building and operating central markets that enable competition to take place effectively in the energy sector and in the Scottish water market ensures that we have the knowledge and expertise to work with water companies to help ensure success in the new competitive market.

For retailers. There is more to being a retailer than billing your customers. In this newly competitive world you will need processes and systems to allow you to win new customers and retain existing customers. You will also need a distinct brand and differentiated offerings. Experience from energy competition tells us that this is not just about squeezing margins, it is also about offering services that will enable customers to reduce their own administration costs. In the early days of the energy markets, it was the national companies that tended to move to a single provider to reduce costs in their accounts payable departments by only having to deal with a single invoicing company. There are many energy retail companies out there, with in excess of 100 organisations that hold electricity and gas supply licences. It is true that the market is dominated by the Big Six, but with all the other smaller operators, it is a highly competitive market. For Wholesalers. One challenge is that of setting wholesale tariffs - how to do that in a transparent, non-discriminatory way while also ensuring that your costs are covered. This has parallels with the Distribution Use of System (or DUoS) charges from the electricity distribution companies. The key is to properly understand your activity based costing, and in particular, understand how those costs should be split between the competitive retail, domestic retail and wholesale parts of your business. On settlement. Settlement underpins the successful operation of a competitive market. Whilst settlement can become very complicated, the message for the UK water market is to try and make the settlement process as simple and transparent as possible. The step change from the single wholesaler model that underpins the Scottish water market to a multiple wholesaler and multiple retail model has the potential to dramatically increase the complexity. Don’t underestimate the effort required. The extension of competition in the E&W Electricity Pool in 1994, from a few thousand very large customers to around 50,000 was a very challenging time despite four years of preparation. Water companies shouldn’t underestimate the effort and resources that will be needed for the commissioning and testing against the central systems while simultaneously separating their Wholesale and Retail business operations and IT systems.

BIG DATA Where do you begin when making challenging decisions in your company? The answer is within your reach! Tel: +44 (0)114 280 9000 info@seamsltd.com www.seamsltd.com

Use a QR reader application on your phone to scan the code.

Seams IOW 86.5x110 220115.indd 1

04/02/2015 instituteofwater.org.uk

10:02 49

Data, data everywhere but not a drop to… Nearly everything I do these days is measured, quantified and displayed. From the number of steps I walk, my calorie count, the amount of electricity or water I use, the swathes of information my car tells me on fuel consumption and the escalating amount of “real time” data provided in my work. I have access to much of this information at the touch of a button as many of my home devices are now connected to the internet. So my ability to make data driven decisions which change my behaviour and effectiveness is increasing exponentially. As an engineer data is something I crave as it helps me get better at what I do. But it’s not just me – there’s a global data revolution happening around us and every day we hear phrases such as “internet of things”, “Big Data”, “Predictive Analytics” and “the cloud” and are told that those who take advantage of these data revolutions will become stronger in the business world. So what’s the big deal? After all we already collect a lot of data. Rohit Banerji, leading Data Analyst at Accenture says the rapidly emerging cloud-based technologies have disrupted the way information is managed. Our new capabilities to efficiently source, integrate, and process information at scale means less capital hungry, systems integration investment. Plus computing power has reached the tipping point, storage is no longer an issue and the ability to extract data in real time, using wireless technology makes for exciting new possibilities.

Put simply, data is so much cheaper to get and analyse it has created a real revolution. I think this new landscape could really help address our issues in the water industry today and tomorrow. Before I outline some examples of the benefits and differences it could make, here’s a quick explanation of the data revolution buzz words: Big Data is the ability to capture and analyse large volumes of data to find relationships on which future decisions can be made. These couldn’t be identified previously as data was not available or usable because of its sheer volume. The three V’s of Big Data are Velocity (how fast I can get it), The Volume and the Variety (being able to measure the previously unmeasurable). Together these three elements move us into new possibilities. A great example of using data intelligence is Adidas installing “spin” sensors into footballs, which coupled with smart phones can help

those wanting to “bend it like beckham”. The data can also be sent back to Adidas who will make suggestions on improvements and more importantly for them, equipment. Predictive Analytics allow us to intervene before an event occurs or to be able to manipulate the outcome for some benefit. It occurs when we “mine” large data sets to find relationships.’ It allows us to understand the impact of different variables and react to them before they happen for some degree of benefit. The revolution comes from our ability to analyse terabytes of data to find these relationships using subject matter experts and statistics and then apply them in real time to change or enhance an outcome. The Cloud allows us to disconnect from physical data servers and access information anywhere, on a variety of different devices. It reduces data storage costs, and removes the need for owning and maintaining data storage servers. It means we can analyse data and search for insights when we have the time, in any location with the right people. The internet of things means it is easier to collect data from pretty much anything, and at a fraction of previous costs thus providing us with data we didn’t previously have. Some examples and benefits of real world big data and analytics include: n Consumer product companies and retail organisations are monitoring social media like Facebook and Twitter to get unprecedented insights into customer behaviour, preferences, and product perception. Manufacturers also monitor social networks, to detect aftermarket support issues before a warranty failure becomes publicly detrimental. n Manufacturers are monitoring minute vibration data from their equipment to predict the optimal time to replace or maintain. Too soon wastes money; too late triggers an expensive work stoppage

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BIGDATA

lllustrations: Paul Cusack, MWH UK Ltd

n Financial Services organizations are using data mined from customer interactions to place users into finely tuned segments. This enables these financial institutions to create increasingly relevant and sophisticated offers. n Hospitals are analysing medical data and patient records to predict patients likely to seek readmission a few months after discharge. The hospital can then intervene to hopefully prevent another costly hospital stay.

The difference Big Data makes Data Analytics can really make a difference in sport, as improved performance is realised in minutes not weeks or months. I’m a huge

Formula 1 fan - their use of data analytics is unprecedented in improving performance and we can learn a lot about predictive component failure from these F1 teams. Similarly, the 2014 World Cup winners, Germany, used extensive Big Data and analytics to help improve their performance ahead of the tournament. Using extensive HD cameras they gathered large amounts of information on player’s performance and reduced average time between passes from 3.4 seconds to 1.1 seconds. Other great examples of reusing existing big data to provide predictive analytics includes one American city police force, who can predict crime before it occurs and place a police presence at the predicted location to prevent it. This was achieved by analysing huge quantities of existing crime data and developing

‘relationships’, using a model similar to that predicting earthquake aftershocks. Another powerful example is the use of data analytics and statistics on shoppers buying habits by large US retailer Target. They can identify pregnant customers and in which trimester using current shopping habits and offer appropriate baby related purchases pre and post birth.

Should the water industry embrace Data Revolution and Do more with Less? We operate in a capital constrained world where customers are reluctant to pay more for utilities and media who will jump at every price rise. We face increasing pressures from an ageing asset

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base, the need to tighten environmental consents because of new legislation or growth, increasing plant capacities, rising power and chemical costs, increasing maintenance costs and a reducing skill base in plant operations and design. These are all reasons why the water industry should adopt the Data revolution and do â&#x20AC;&#x153;More with Less for Lessâ&#x20AC;? by using old and new data. We already collect huge swathes of Data, across networks, treatment plants, customers and catchments. Most treatment plants have SCADA systems which retrieve information on plant operation and other systems to collect maintenance and financial records. The problem is the data is isolated, too large and where we have multiple versions hard to handle. Additionally, we donâ&#x20AC;&#x2122;t have the right people with time and expertise to use data to make sound decisions. So what can we use this information for? Predicting pipe failure - Using historical failure, pressure, material, age and condition data we have been able to develop predictive models showing where future pipe bursts are likely to happen, enabling replacement works to be made

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prior to any occurrence, reducing undetected leakage and reducing the cost to serve (planned maintenance is always cheaper than reactive). Managing water costs - The Australian, water stressed city of Adelaide uses real time water network and consumption data to manage production costs and keep down costs by maximising the use of the cheapest treated water sources. Similarly, Thames Water have undertaken an extensive pilot project making use of real time data, coupled with statistical models to ensure the most resilient and lowest cost water is produced and supplied into the water grid. Measuring asset condition - asset component data which measure vibration, heat or power consumption can be used to measure the asset condition allowing proper condition-based monitoring. Taking that further allows us to understand what operating factors create increased stress on components, impacting on failure rates. By avoiding these periods we can understand how to use them effectively. Predictive weather data - wastewater transport and treatment is heavily impacted by weather as

are certain drinking water sources. It can make unusual and seemingly unpredictable changes to how a network or treatment plant behaves. In September 2014, we saw unusually low wastewater flows across the UK, which led to some interesting impacts like reduced solid loads being received at treatment plants. Using predictive weather data, with flow data and inlet flow data we can set up changes to operating regimes which helps manage risks caused by environmental impacts. For example, we can inform operators to manage their screening plants in preparation of a rag deluge because of predicted settlement in the network as a function of time since the last storm event. Alternatively, knowing the capacity of the works, and to ensure a proper feed-stock of fuel to power production, we can flush networks when we know we will have periods of substantial load drop off. This would maximise and balance power production at treatment plants. Energy management is a key area for big data. Energy monitoring can be used to help understand and quickly intervene when energy consumption at plant or component level increases. Data analytics can then be used

BIGDATA to prevent efficiency excursions before they happen and to identify further reductions by a change of operation or equipment. Many water companies have extensive energy data at plant level, but rarely at component level, but this is improving. The trend has been to base energy management on mechanical efficiency i.e. has it used the same energy to deliver the same flow? We then compare it to historical trends and alert and fix on deviation. This is great for preventing gradual performance deterioration, but little consideration is given to process efficiency. Asking questions such as should we be pumping that much? Can we reduce it? Change the time of day? or alter set-points can make us more energy effective. Wastewater treatment is highly dynamic in nature. We can create sophisticated process models and calibrate them with huge amounts of data and link it together. In near real time, we can accurately predict plant process efficiency and make dramatic performance improvements in energy and consumable costs. In time, this sort of analysis may enable us to establish trends and insights which allow us to make interventions before efficiency declines. We can apply the same thinking to process compliance and maximise inherent plant capacity. Energy and compliance data can provide us with exceptional insight into asset condition and be used as means of instigating maintenance in time. Having proactive maintenance again reduces operational costs and increases available headroom. Collecting performance data and using it to establish how we can prepare a treatment plant to “stress perform” (how far we push a plant for short periods to mitigate against load increases or plant outages); big data can give us insight into the factors which impact this and allow us to extract greater capital headroom than previously thought possible. All of these ideas are possible with either data we have now and with an understanding of what the influencing factors are. The problem is, who in a water utility has the time and the expertise to analyse their data? In the future we need to decide what data we’d like to collect that will support the industry and its consumers. For example is there value in having household wastewater meters to better understand people’s habits? Should we have an “internet of things” on toilets so we know how many times a flush occurs? I’m pretty sure that water consumption devices such as washing machines, dishwashers and even showers and taps will soon be factory fitted with data chips, allowing manufacturers to understand performance and failure rates. This same data could be used by the water industry to help us understand and alter behaviours to improve performance. We don’t know what we don’t know…Data variety is critical in this new data revolution. We mustn’t limit ourselves to conventional thinking. It’s not just collecting the obvious, but capturing everything that may or may not have an influence on an outcome. I find the example of the reintroduction of wolves into Yellowstone Park

and the extent of the unexpected and beneficial impacts on the whole eco-system fascinating and inspiring. The ultimate aim is for treatment systems to be operating with maximum reliability at the lowest cost to treat. For us to do that, we need to make sure our understanding of the whole water “Eco-system” is understood and continue to extend the boundaries of influence against which we constrain ourselves. What does the future hold? How will industry and society change with our new found wisdom from data? Will we see a change in how water companies manage their assets? Indeed will we see the shift to service provision rather than equipment sales from manufacturers? Will we see more following the lead of Roll Royce, who rather than sell an engine can provide a lease service and charge on a $/engine flying hours? This ability is based on Roll Royce having total confidence on performance through data analytics on their engines and using this information to minimise off-aircraft downtime. Do we see a future where water companies buy services based upon $/m3 of water moved or $ per kg of oxygen supplied rather than buying and maintaining their own equipment? The equipment suppliers ultimately must cover all capital and operating cost so the use of data

analytics to maximise performance at lowest cost is vital. There have been examples where entire plants have been built for a client who pays on volume treated (and these are arguably the most efficiently operated) and we see examples of upfront capital investment by third parties, with benefits sharing on “spend to save” projects. Big Data + Predictive Analytics = Improved Customer Outcomes and Reduced Cost to Serve. Big Data needs IT masters, Predictive Analytics need subject matter experts with statisticians and the whole requires our imagination and willingness to embrace a new tool kit to craft a new set of data based processes – rather than concrete based. The outcomes won’t necessarily be new physical assets, but ways of behaving differently to get better results with what we have already. An open mind is critical and we shouldn’t dismiss this amazing new set of tools which could create significant value enhancing products. Collaboration with other, diverse industries will also be key to success. As experts on water and wastewater, MWH has teamed up with Accenture, a data and transformation expert provide the right mix of knowledge and capabilities to meet this new challenge. We invite other water industry protagonists to join in the revolution and deliver something truly masterful.

Ajay Nair is a technical director at MWH and an expert in water, wastewater treatment and resource recovery. He can be contacted on ajay.k.nair@mwhglobal.com

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BIGDATA

Systematic approach improves decision making Like many organisations, Yorkshire Water are facing new, emerging risks within an increasingly complex business context. The implementation of point solutions is no longer sufficient if benefits are to be sustained and risk isn’t inadvertently introduced elsewhere in the process. Since 2011, Yorkshire Water have been developing a more systemic approach to decision making. The development of a suite of risk and cost models, which represent a multi-constraint based view of the asset base and business context, now enable the organisation to consider a wide range of decisions in a more integrated way.

In August 2013 Yorkshire Water appointed Business Modelling Associates (BMA) to support the creation of an integrated risk and cost modelling capability. BMA have used River Logic’s Enterprise Optimiser software to create a suite of risk and cost models, many of which are now deployed to technical, risk and planning functions across the organisation. These models range from the very detailed representation of operational processes, used to optimised daily plans, through to a whole business model of the asset base (from ‘source’ to ‘sea’) which is used to assess the performance impact of more strategic risks, investment and operational strategies across a 40 year timeframe. In between, tactical models focus on water and waste water assets and are used to assess the impact of decisions over a 5 year timeframe, typically considering the risk, financial and performance impact of investments and/or more substantial process changes. As a collective, the suite of models enable users to quickly assess, optimise and forecast business performance and risk across a range of financial, operational, environmental measures, across a range of timeframes and within a changing context e.g. a growing population, increasing cost, changing economic conditions. Integrated modelling is not a new concept at Yorkshire Water. The Real Time Water Resources Allocation Plan (rt-WRAP) has been used for several years to optimise the production and distribution of water across the Yorkshire Water Grid. Unlike rt-WRAP, which utilises a number of pre-defined operational scenarios to minimise the water production and distribution costs, the new models consider a more accurate and granular representation of asset configurations and multiple constraints, both hard and soft. The project has not been without it’s challenges. The quality and completeness of our asset, cost

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and process data has been an ongoing challenge. However, a better understanding of the data upon which decisions depend has helped the project team prioritise effort and avoid having to ‘boil the data ocean’! Improving the trust in management information has certainty been a project benefit. Another key challenge has been the integration of models into core business processes. This has been a lesser issue within strategic and tactical decision making processes where the ‘plando-review’ timeframes are longer. Within more dynamic operational processes, the need for agility to reflect data and context changes has required the automation of data feeds, greater integration with wider corporate systems and

consequently more substantial business process changes. For Yorkshire Water, the transition from experiential decisions to data driven decisions is underway. We are at the start of a journey but the benefits delivered thus far reinforce the need to continue on our path. The process and organisational knowledge revealed though projects of this nature is essential to realising sustainable benefits, underpinned by accurate data and a more systemic approach.

Stephen Herndlhofer Head of Information Services

Visualise, Analyse & Optimise Your Key Decisions Business Modelling Associates (BMA) is proud to partner Yorkshire Water on their data analytics journey. BMA is a leading business analytics firm with operations in Africa and the UK. BMA helps clients improve financial performance and business outcomes by understanding the optimal trade-oďŹ&#x20AC; between cost, risk and outperformance. BMAâ&#x20AC;&#x2122;s prescriptive analytics solutions are tailor made to help clients systemically and holistically model their end-to-end operations. Through optimisation, visualisation and what-if scenario analysis clients are able to significantly enhance their strategic, tactical and operational decision making. BMA has assisted numerous organisations faced with challenges ranging from operational performance improvement, capital investment optimisation, sustainability strategy development, climate change impact quantification, strategic risk evaluation and supply chain optimisation. BMA is able to support companies through their analytics journey and recommend the most suitable application or range of applications to deliver the required outcomes.

@bma_analytics www.businessmodelling.com

RPS

Big Data Analytics… When the term big data is used we might imagine a large container with many pieces of data looking for a home! Big Data is the key to improving customer service, lowering costs and improving decision making. Data Analytics is the ability to turn Big Data into informed decisions. In the water industry we have had big data for decades; tank levels, chlorine, pH, pressure, flow, customer contacts, asset performance and cost to name a few. These data streams are of varying formats, frequencies and volumes. The next step is to turn that into knowledge and insight. The availability of powerful computers, improved software and instant communications has enabled our industry to seize the opportunity to gain deeper insight into how supply and distribution networks can be optimised.

Data Analytics Data Analytics has a key part to play in the operational, asset and risk management areas of the water industry. RPS has developed our own data analytics platform – Waternet™. Waternet™ has an extremely robust diagnostics and analytics capability. It displays, validates and analyses network data allowing you to visualise, trend and even predict scenarios. It combines robust industry standards with asset data to minimise the risk of failure and enhance the efficient operation of networks. RPS Waternet™ has many benefits. It gives Managers and Practitioners: n Faster access to fully integrated asset information n Transparency of asset performance and operability n Better understanding of levels of service n A common reporting standard

n The ability to “drill down” from high-level reports n Better understanding of capital maintenance and operational costs n Corporate Level “Dashboard” of critical information n Access to built-in functionality developed from industry best practice and research n Full security and auditability of data and reported outputs. In order to achieve the maximum benefit from Waternet™ we need to pay attention to the 4 T’s; Total, Type, Time and Truth. Total – Waternet™ is able to process the large volume of data available for analysis. Type – Waternet™ is able to understand data in different formats, file types and units. Time –Waternet™ is able to display disparate data streams in a single view or comparing different views. Truth – Waternet™ is able to automatically validate data against user defined criteria.

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Challenges The future holds significant challenges for our industry in customer service, efficiency and delivery excellence. Only through detailed analysis of all available data can we make good decisions. The benefits of improved decision making are; n Lower TOTEX n Improved Regulatory Compliance n Knowing before customers n Enhanced Asset Operation Waternet™ can deliver these key challenges through efficient analysis of network data. For more information, please contact Bob Bragg, Technical Director, RPS braggb@rpsgroup.com +44 (0)1273 858 223

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SAFE WORKING IN CONFINED SPACES, THIRD EDITION – WHAT HAS CHANGED? The third edition of, Safe Work in Confined Spaces (L101) published by the HSE came into force on 19 December 2014. With this edition, the ACOP has been brought up to date with regulatory and other changes and the guidance has been simplified. The text and requirements of the regulations themselves have not changed.

Definition and Meaning of Confined Space Most of the changes and additions are found in the first section of the document, “Meaning of ‘Confined Space’ “. The definition of a confined space (Regulation 1) has remained the same, however the guidance accompanying the regulation has been extensively rewritten and added to. Realistic examples which are easy to relate to have been added and these will significantly aid understanding. Examples include: n areas that could be confined spaces, n areas that could be mistaken for confined spaces (e.g. those that are enclosed but where a specified risk is not present), n specific examples of specified risks (including several mentions of wood pellets), n new risks (including fire suppression systems and deliberately hypoxic environments) and n areas that can become confined spaces due to the storage of certain substances, The addition of a flow chart to this section will help determine whether an

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entry should be classified as a confined space. Following through the process, the chart asks the reader three questions: is the area enclosed (or substantially enclosed), is there a specified risk inherently present, and does the task introduce a specified risk? This simple process highlights that for an entry to be classified as a confined space, it needs to be both enclosed (or substantially enclosed) and there must be a specified risk.

Plant and Equipment Extensive changes and editions have been made to both the ACOP and the Guidance in paragraphs 181 to 193, “Plant and Equipment”. This section gives guidance and instruction on the inspection, calibration and testing of equipment used in connection with confined space entries.

Miscellaneous Changes Elsewhere in the document some isolated changes and additions have been made that may affect those planning or working in confined spaces. These include; extending smoking exclusion zones, the use of AED’s (defibrillators) by rescue teams and the addition of accredited training / assessment schemes. Helen Collins is a Consultant for CSTS Ltd, Confined Space Support Teams Department For further information, advice and the text of the full article, visit www.supportteams.csts.co.uk/explained

As the UK’s largest pump hire company, Sykes Pumps are constantly looking to enhance and modernise their extensive range of equipment. A new product – the Sykes Hydraset – is now available for hire and will help clients streamline projects without raising energy costs. This latest innovation comprises of a Sykes Hydrapak, a Sykes Hydrapump and a Sykes Hydrahose set and provides an alternative solution for when suction lift requirements exceed nine metres. The Hydraset Range includes 100mm and 150mm models, specifically designed with construction, quarry, marine, industrial and water utility projects in mind. The units are suitable for heads of up to 46m and offer flow rates as high as 95l/s, underlining their versatility. If you require any further information simply call our team or visit our website.

HUBER

Sludge Disc Thickener order for Huber Technology Huber Technology are pleased to announce that they have recently received an order for a size 2 Disc Thickener from Costain and Severn Trent Water for Itchen Bank STW. The RoS2S size 2 Disc Thickener will be thickening 29m/3 per hour of SAS sludge @ 0.5% DS, thickened to 6% DS with the machine operating up to 12 hours a day. The unit will be installed with frost protection so it can be mounted outside and the mechanical installation will start towards the end of 2014 with commissioning taking place in early spring 2015. “The RoS2S is the ideal solution for cost effective sludge thickening at small to medium sites, having both a small footprint, low operator involvement and minimal maintenance. This is the 3rd Disc Thickener that Severn Trent have ordered and we are pleased that they are looking at other innovative technology” explained Richard Willis Area Manager for Huber Technology.

For more information on the Disc Thickener please contact us on 01249 765000 or view our website www.huber.co.uk

HUBER TECHNOLOGY Sludge Thickening and Dewatering Solutions Small footprint with enclosed design. Low power, polymer and washwater consumption.

Wide product range suitable for thin/difficult sludges. Containerised, mobile or skid mounted. Low OPEX – due to slow drum rotation. Transport costs reduced with onsite processing. Sizes suitable for small, medium and large throughput application sites.

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£270 MILLION DEAL FOR SURGING FASTFLOW A year of unprecedented growth for The Fastflow Group concluded with the Pipeline Services Division securing a 50% increase in its water network contracts. The award – worth up to £270 million over the next nine years – means the company will continue to deliver planned network improvements, meter installation and repair and maintenance work for Northumbrian Water Limited (NWL). However, in addition, it will also carry out network improvements and highway reinstatements for Essex & Suffolk Water – which is part of the Northumbrian Water Group. The deal secures the jobs of 220 people at Washington based Fastflow Pipeline Services and will lead to recruitment in order to mobilise in the south by April. Said CEO, Neil Armstrong: “This is fantastic news at the end of an extremely busy and successful year for the group. We have won this work against stiff opposition from major players in the construction and infrastructure sector and I believe this is because of the value and quality of services we offer. “This is not just in terms of price but the way we harness technology and innovation in our processes, our commitment to corporate responsibility and customer care and the fact that clients have easy access to senior managers – including myself – whenever they need it. “We are acutely aware that water sector clients rightly place huge emphasis on customer

satisfaction and that good technical performance must go hand in hand with customer-focused delivery of services. Their role in society puts them firmly in the spotlight and their supply chain partners need the same perception of stakeholder needs and values if they are to support their objectives and aspirations.” Around two thirds of the work will be in the North East, serving 2.7 million people across the region in many rural communities and in the Tyneside, Wearside and Teesside conurbations. In Essex there are approximately 1.5 million customers, again in rural areas and conurbations including Chelmsford, Southend and the London Boroughs of Barking and Dagenham, Havering and Redbridge. The deal is initially for three years with options to extend for two further three year periods. John Devall, Water Director for Northumbrian Water, said: “Our customers rightly expect top quality drinking water which they can take for granted when they turn on the tap. “We are determined to maintain and improve the extremely high water quality and levels of services we currently deliver and these contracts will help us achieve our leading targets.

Neil Armstrong

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“This is great news for customers and also great news for the people who work for the chosen companies and their sub contactors. Selecting a special group of companies to help us deliver our investment programme allows us to guarantee work and quality standards at competitive prices and means we can develop mutually beneficial relationships.

“The work is of a specialised nature and the selected companies have a strong presence in the regions we operate in and, in turn, their success will also have a positive impact on a diverse and wide group of businesses regions-wide.” The success comes during a period of exceptional growth for the Fastflow Group, created when Neil Armstrong acquired Fastflow Pipeline Services from Northumbrian Water in 2005. It follows hot on the heels of the Energy Services Division being selected as one of only five contractors on the National Grid’s five year asset health framework and the acquisition of Oxford based property maintenance and management specialist, DW Support Services during 2014. “After a year of unprecedented growth” added Armstrong “I anticipate a short period of consolidation, during which investment is likely to be in IT, developing people’s skills and operational systems to make us even more efficient. However I do expect some organic growth and cannot rule out further acquisition if the right business was to become available. “Growth can only be beneficial for clients and other stakeholders. A larger, more diverse group will provide more opportunity for the development and spread of best practice and innovation.” Fastflow Group now provides work for around 700 people and is forecast to turn over approximately £60 million in the current financial year, more than £70 million next year and has ambitions to break the £100 million mark in the next few years.

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HYDROK

HYDROK DELIVER 'OFF-SITE' SOLUTIONS The growing Water Industry requirement for 'off-site' manufacturing in order to reduce; 'on-site' health and safety risk, speed up installation time in many cases to reduce disruption to the general public whilst also helping to reduce 'on-site' costs, fits perfectly with Hydrok's approach to the design and bespoke manufacturing of engineered solutions for the industry.

Hydrok IFAS cages from factory to installation at Deephams

Stainless steel fabrication has always been a part of the Hydrok service delivery and is used for all their CSO screens. The more recent requirements have seen complete stainless tanks with the CSO screens pre-installed enabling a simple installation process to be introduced, both South West and Scottish Water have already adopted this approach at Truro and Seddon Street where MecMex screens were installed. Welsh Water utilised an 'off-site' manufacture for 5 storm tanks with Hydrok Tipping Buckets built in the factory within supporting frames and delivered for simple quick installation at Oaklands near Wrexham. Likewise the CWF Storm Flush systems are all made in the Hydrok factory, delivered and installed as for the Scottish Water Port Rodie storm tank site where 2 storm tanks were fitted with 6 x 2m diameter CWFs. In a similar way the Hydrok Water Treatment solutions can be tailored to the needs in the factory and delivered such as the recent Rayleigh Tertiary Treatment tank for Anglian Water. A Hydrok/Mecana pile cloth media filtration tank was built and installed as a complete unit. The same principle applies to the Hydrok HY-SAF package treatment plant using their IFAS systems which has been utilised by Yorkshire and Anglian Water as well as on an industrial park in South Wales and a distillery in Scotland. The largest single 'off-site' manufacture of recent times is the creation of over 430 Hydrok IFAS cages for the retrofit for Thames Water at Deephams. All the IFAS cages were built at the factory as concertina systems for ease of delivery which then opened up to full size when installed. This made installation an efficient process and reduced the number of deliveries to the site as more could be fitted on the lorry.

For more information regarding 'off-site' manufacturing solutions contact Dave Armstrong 01726 861900, dave.armstrong@hydrok.co.uk

Hydrok Offsite IoW Vol 185:IoW half pg 16/01/2015 15:21 Page 1

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• Reduces ‘on-site’ Health & Safety risk and installation time • Reduces disruption to the general public and ‘on-site’ costs

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DISINFECTING THE WORLD'S WATER FOR OVER A CENTURY. In 1913, Wallace & Tiernan, Inc. pioneered water and wastewater disinfection with the first commercial chlorinator. Since then, we’ve led the market with our safe, reliable products and high-quality total disinfection and chemical dosing solutions. Today, as part of Evoqua Water Technologies, we’re the way the world disinfects water, and plan to continue that committment for centuries to come.

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Water Industry Associate Opportunities Due to expansion, we are seeking high calibre Associates to join our qualification programmes and technical training delivery teams. You will work across a number of our businesses and courses, including Watertrain Limited, the Level 4 Diploma in Water Industry Operations and Management and Talent Development Water. You should have the following qualities: • Experience in teaching, tutoring and/or assessing • A passion for people development • Good technical knowledge of the water industry – this can be from a range of disciplines • Experience working in a senior capacity in the water industry • The ability to work with a range of students from the water industry – from operators through to senior managers. You should understand their needs and be able to translate them into meaningful opportunities for learning • The willingness to impart knowledge in a variety of mediums – such as teaching, coaching and mentoring You will work alongside a team of like-minded industry professionals who have already successfully transferred their knowledge and skills to the classroom.

To apply, please send your CV and a covering letter to: jackie@watertrain.co.uk

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OUR INSTITUTE OF WATER RISING STARS FOR 2015

Katherine Owens Regulatory Services Manager, United Utilities Katherine has worked for UU for 7 years, mainly on the Wastewater Operational side of the business. She is responsible for the operational relationship with the Environment Agency, and leads a team of 16 people who manage UU’s regulatory reporting to the EA, internal business reporting on environmental compliance and coordinate central compliance best practice activities for the wastewater business. Katherine’s role also involves leading the Business Implementation Team, which consists of 9 managers federated into operational wastewater teams. They ensure that the large scale strategic transformation programme in UU is delivered effectively, and that change and associated benefits are embedded and sustained.

Katherine’s message to the industry: As we continue towards a wholesale / retail split in the industry we need to think differently about what it is to be a Water and Wastewater service provider. This change is the biggest our industry has seen in a generation. Being able and ready to understand, embrace and adapt to this change is a challenge but also the key to our future success.

James Williams Automation Engineer, Dwr Cymru Welsh Water Having previously worked for United Utilities Operational Services (UUOS) and Severn Trent Water in front-line operational roles, James now works for Dwr Cymru Welsh Water’s Capital Delivery & Engineering Directorate as an Automation Engineer. His role involves acting as the “Lead Designer and Project Manager” on Instrumentation, Control & Automation Capital Maintenance Projects, mainly on Enterprise SCADA installations/upgrades. In addition to his main role, he delivers product and water industry specific O&M training for Welsh Water to their Maintenance Technicians and Apprentices. James’ path into the industry was not as a graduate – he originally started as an apprentice electrician for an electrical sub-contractor, and after his interest was captured by the industry, joined UUOS on their Welsh Water contract. Gaining his engineering and management degrees part-time, whilst progressing into more demanding roles, James firmly believes the key to his success to date has been his commitment to continuous professional development. As our ‘Technicians & Apprentices Champion’, James is active within the Institute as the Welsh Area Secretary, is part of the Membership & Standards Committee and a member of the Engineering Standards Panel.

James’ message to the industry: Over the last few decades, the industry has been transformed with the introduction of new technology. Looking forward, we need to ensure these and future technologies are fully integrated into our operations, and that our people are fully trained to use these technologies to their full potential to realise the efficiencies they can present.

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RISINGSTARS Benjamin Mowatt Process Scientist/ Project Manager, Veolia (Eight2O) Pre-degree Benjamin was a customer service team manager for a large utilities company for approximately 2 years and worked as a sub branch manager in banking for around 1 year. In 2010 he studied BSc (Hons) Biomedical Sciences and on completion of his studies in 2013 he was enrolled onto the Veolia Water graduate programme. Benjamin carried two placements on the scheme; 1) Project Manager (Edinburgh): Focused on activated sludge plants, Benjamin looked at novel ways of assessing SOTE/ Alpha factor, implemented a microbiological training program for on site operations with a view to reduce process error and worked on water2energy schemes; 2) Project Manager (Tidworth): Outlined the management process for developer services work in the Tidworth catchment area. This included working on live developer services work and liaising with the developer, the customer and the contractor to ensure connections to the network were as efficient as possible. He was taken off the graduate scheme early to take a role as a process scientist and is now seconded out to the Thames joint alliance ‘Eight2O’. Benjamin is working within the OPOS team, assessing site specific waste water ‘pinch points’ and working towards potential solutions to them with aim to meet AMP6 criteria.

Benjamin’s message to the industry: I am a strong believer in working with operations and feel that the key to future success is in unlocking the potential gains that lie within improving operational training, communication and ultimately increasing operational involvement. A lot of money is spent on new technology, which is important, but by investing slightly more in our people, we can get more out of current assets, reduce energy strain on site and become more sustainable. Learning as ‘one’ – breaking the operational and office divide!

Nick Benton Strategic Planner (Flooding), Scottish Water Having completed a BSc (Hons) in Geography and a MSc in Global Water Sustainability at the University of Glasgow Nick joined Scottish Water as a graduate in 2011. As a Graduate he traversed a number of business areas and projects including Customer Experience, Flood Risk Management and Security of Supply. Following the graduate team Nick was recruited to join Scottish Water’s expanding Flooding Team. His key responsibilities in this team to date have been preparing, planning and managing a number of hydraulic modelling studies, including integrated catchment studies across Scotland. In addition to this Nick is responsible for flood risk management related issues in the South West of Scotland, spending time building partnerships and relations with Local Authorities and SEPA as they look to characterise flood risk and jointly develop solutions. Nick also works closely with colleagues in the Flooding Team to tackle any arising, reactive issues, and plan for the future.

Nick’s message to the industry: The UK Water Industry has made great progress over the years. To continue striving forwards and tackling the challenges we face we should to look other industries for inspiration and innovation. Equally we should be proud to share our collective knowledge with those water industries outside the UK.

Andrew Taylor Managing Quantity Surveyor, Morrison Utility Services After completing a BSc (Hons) in Construction Commercial Management Andrew joined Morrison Utility Services as a Graduate in 2012. Since joining Morrison he has found opportunities forthcoming, progressing from graduate quantity surveyor, to quantity surveyor, to team leader where he now has 4 direct reports. In this role Andrew shares responsibility for the commercial management of the contract.

Andrew’s message to the industry: With growing pressures to achieve renewable energy targets, the water industry must begin to put sustainability at the forefront of our thoughts. I believe that Hydropower and the utilisation of potential renewable energy can help the industry become much more efficient.

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RISINGSTARS Martin Bowes Tactical Catchment Assistant, Anglian Water Martin is relatively new to the water industry, arriving in his role in Anglian Water’s catchment management team last October (2013). Previously, Martin completed an MSc at Newcastle University in 2012, studying International Marine Environmental Consultancy and worked in collaboration with Anglian Water during a temporary graduate position in early 2013. In his current position, Martin is involved in a number of aspects of Anglian Water’s catchment management strategy, however his primary work area is within the Cam and Ely Ouse (CamEO) Catchment Partnership. This is cohosted by Anglian Water and the River’s Trust, seeking to secure external funding to deliver catchment management interventions to improve the raw water quality of our waterbodies. This type of work requires a large amount of stakeholder engagement and working in collaboration with diverse groups of individuals.

Martin’s message to the industry: We all need to challenge our traditional approach to problem resolution within the water industry, giving greater support to the development of innovative technologies and approaches. Better collaboration, both internally and externally, is fundamental for streamlining project goals and maximising the benefits that can be received for all.

Edward Bunn Commercial Manager, Skanska Having recently joined Skanska on the SMB Joint Venture at Thames Water AMP 6 Alliance, his career started with Wessex Water as a Trainee QS where Ed undertook his degree (Quantity Surveying and Commercial Management) part time over 5 years. In his current position Ed is part of the commercial team of the Thames Water Joint Venture between Skanska, MWH & Balfour Beatty Group. The contract is worth in the region of £1billion to £1.5billion to the joint venture, shared equally between the three companies, it is to deliver one of the largest and most varied water infrastructure improvement programmes in the UK for the next AMP Period.

Ed’s message to the industry The UK Water industry is continually being challenged, in order to continue to strive forward I feel a greater understanding of how the AMP cycles work, how they are funded and how this is educated to both the client and their supply chain partners would benefit all parties, as this would provide a clearer understanding of the financial challenges the industry faces.

David Bell Chartered Civil Engineer, URS David initially joined URS as an undergraduate through the QUEST scholarship scheme and undertook several placements with the firm. Following graduation in 2009 he returned to URS and has worked on a number of water related infrastructure projects; being involved in all stages of the project life cycle from feasibility assessments, design, procurement and supervision of construction works. He has acquired extensive experience in the design and refurbishment of dams and reservoirs and was co-author of a paper entitled ‘Refurbishment of Woodburn Reservoirs Eduction Towers and Scour Pipework’ which was presented at the British Dam Society Conference. David became a Chartered Civil Engineer in 2014.

David’s message to the industry: I believe that inefficient water usage is the biggest stumbling block to supply security and this boils down to water being vastly under-appreciated within our society. We must encourage sustainable water usage by educating the public on the processes that ensure clean water continues to the come to their taps. This, alongside developing more innovative ways of capturing, treating and distributing water will leave the water industry in a much stronger position to fight the looming challenge of climate change.

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NIVUS

SEVERN TRENT WATER AND NIVUS WIN CIWEM AWARD 2014 Transit time pipe sensor concept wins in category “Best for Value” In close cooperation with Severn Trent Water and Morison Utility Service, NIVUS was awarded winner in the CIWEM West Midlands and IOW Innovations Showcase. The winning flow measurement system is based on ultrasonic time of flight measurement principle provides very high accuracy at very low cost featuring a significant reduction in the carbon footprint. To prove the system accuracy NIVUS agreed to go head to head with mag meters and have undergone an independent and comprehensive instrumentation evaluation programme at the national test rig in Scotland. In both normal and challenging flow conditions the pipe sensor solution gave proof of being right as accurate as an electro mag. On the cost side the pipe sensor solution scores highly with installation costs at a fraction of that of a mag meter. Especially in retrofitting the ultrasonic concepts convinces due to the possible implementation without shutting down the flow. Keiron Maher from Severn Trent Water: “This technology will increase the efficiency of how we measure the flow in our large diameter water mains” In terms of sustainability the ultrasonic pipe sensors come with a low carbon footprint. Compared to mag meters they require only a fraction of the raw materials as well as logistic efforts especially in large diameters, since the same sensors can be used for all pipe diameters within the range of DN 200 and DN 12,000.

Happy winners: David Miles (NIVUS), Keiron Maher (Servern Trent Water) and Alison Southwood (NIVUS)

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The International Water Association 1

3 The International Water Association (IWA) is one of the largest water/wastewater membership organisations in the world with over 10,000 individual members and 500 corporate members stemming from over 80 countries. Drawing on the 60 year heritage of the original founders, the IWA combines global expertise in research; utility management; industrial practice; regulation; engineering; consulting and manufacturing. The IWA strives to build a global community which furthers our understanding of water and wastewater systems and how they impact on people and natural environments which rely so heavily upon them. The IWA has a number of key values which aim to steer its research, engagement and the service it provides its members and affiliates: Inclusive: we are inclusive and embrace the diversity of our membership and participants, bringing together people from around the world and from a wide range of professions who are concerned with the future of water. Science & Practice-Based: we are science and practice-based, exploring the frontiers of science, technology and practice and bringing to life leading edge, pragmatic and innovative solutions for basin-wide water and sanitation challenges. Service Oriented: we provide outstanding services that support and inspire our members, participants, partners and others and help them to be successful in realizing our common goals. Excellence: we look for and promote excellence and leadership in all aspects of water

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management through conducting our activities and delivering results. In addition to its values, the IWA also has a number of strategic intentions to help focus dialogue across its membership base: Connecting People: The IWA brings people of the highest calibre together to share knowledge, experience and know-how about the most pressing water challenges and innovative solutions. Pioneering Science: The IWA contributes to Water Science and Technology (IWAâ&#x20AC;&#x2122;s flagship journal) by stimulating leading edge science and inventions, and helping scientists connect with their peers, publish their latest findings and help others learn with them. Innovating Technology: The IWA offers support and recognition to innovators in the world of water as technological innovations are key to ensuring sustainability for the future of water.

knowledge, experience and resources can be shared between the international and national institutions, building an innovative and proactive committee which, in addition to the Young Water Professionals Conference, organises a number of successful workshops, seminars and events throughout the UK.

International Water Association Young Water Professionals (YWP) The water sector globally faces the significant dual challenge of an ageing workforce and a shortage of adequately skilled staff to meet growing demand for services. Across the spectrum of low, middle and high income countries, there is a common need to attract and retain qualified personnel to design, build, operate, manage and maintain water resources and water & wastewater services.

Relationship with the Institute of Water in the UK

To fulfil the present and future needs of the water and wastewater industries requires the continuous development of a workforce which is both adequate in size, capable in skills and strong in leadership. Young water professionals (professionals, practitioners and students emerging in the water sector aged 35 years and under) are the future of the water sector, and therefore an important focus within the International Water Association (IWA).

In the UK the IWA Committee is chaired by Institute of Water board member, Marie Whaley and the secretariat function is provided by Institute of Water board Chief Executive, Lynn Cooper. This close relationship means

The IWA takes the role of young water professionals very seriously. The IWAâ&#x20AC;&#x2122;s goal is to support, assist and empower the next generation of water leaders through the provision of professional development opportunities,

Leading Practice: The IWA develops and promotes best practices and international frameworks and standards, thereby supporting transitions to sustainable practices.

IWA

4 1

Young Water Professionals enjoying a cultural site visit - a highlight of the conference programme

The conference provides an excellent opportunity to network with fellow Young Water Professionals

Delegates were given a tour of the Tees Barrage White Water Course in 2013

Young Water Professionals can showcase their research and innovations in a welcoming atmosphere

The conference is growing year on year with over 200 delegates expected in Glasgow this year.

connections and opportunities to recognise excellence. This is done through the development of in-country and regional chapters to provide support, guidance and encouragement towards hosting young water professionals events such conferences, seminars, workshops and knowledge exchange forums.

The IWA UK Young Water Professionals Conference The IWA UK Young Water Professionals Conference is one of the largest gatherings of YWPs in the world and is unique in the UK for offering a tailored conference for professionals emerging in the water industry. The conference has always offered an inclusive and supportive environment in which YWPs can showcase the latest research, innovation and creativity from around the water industry including regulation, academia, water companies, the supply chain and charitable organisations. The conference is now in its 16th year and has been growing sustainably ever since its inception to the point where we now attract delegates from all over the world, with delegate numbers reaching 120 in 2014. We expect that this growth will continue in 2015 with around 250-300 delegates expected in Glasgow in April. The last two years have not only been notable for the growth in delegate numbers but also for the diverse backgrounds of young water professionals we are now reaching – from first year leakage apprentices to final year PhD researchers and everyone in between!

5 Each year the conference is championed by a member of the IWA UK Committee and is rotated around the UK to attract new delegates and showcase different regions. The last two conferences have been held in Teesside and Manchester with the support of both Teesside and Manchester Universities in collaboration with Northumbrian Water and United Utilities. This year Sue Petch from the Drinking Water Quality Inspectorate for Scotland has taken up the role of conference champion and will be welcoming delegates to Glasgow, where Strathclyde University will be hosting the three day event at their brand new Technology and Innovation Centre. The conference will kick off on Wednesday 15th April and will include over 30 plenary and poster presentations from YWPs interspersed with keynote speeches from industry leaders and those who currently shape our water policy. In the evening a Careers Forum will offer delegates the opportunity to meet with significant players in the water industry in an informal setting to find out more about different career paths and build a better understanding of the wider industry areas such as regulation, supply chain contracting and consulting, research and water industry charities. Day one will finish with a grand Civic Reception at the Glasgow City Chambers where delegates can network over a glass of wine (or orange juice).

and sanitation for all. The day will be rounded off with a three course Gala Dinner at a premier venue in Glasgow’s bustling West End with WaterAid activities and live entertainment. Day three will include site visits to sites of cultural and industrial significance around Glasgow followed by a chance to follow in the footsteps of Commonwealth athletes and take part in the inaugural IWA YWP Conference Games where teams can take on one another in an array of different sporting challenges. In order to keep the conference open to all it must be affordable and at £60-£70 for all three days we hope you agree this is the case. In order for this to work the conference relies heavily on the support of conference partners, this year we are lucky to be working in collaboration with the Scottish Government, Scottish Water, Glasgow City Council, Foundation for Water Research, Grontmij and Highlands and Islands Enterprise. If you are interested in joining us in Glasgow in April, please see our website (www.strath.ac.uk/ civeng/iwa2015) to register, view the conference programme and find accommodation/transport options. For further information contact the IWA UK YWP Chair, Luke Dennis on luke.dennis@nwl.co.uk

Day two will comprise a full day of plenary and poster presentations with an interactive session focusing on how the water industry can meet the IWA Millennium development goal of clean water

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CDEnviro offer free S:MAX trial to sludge processors CDEnviro is offering companies currently processing sludge the opportunity to trial the S:MAX SRU:25 sludge screen, free of charge. By trialling the S:MAX at their own site, operators will be able to establish the suitability of the unit for their sludge screening processes. The S:MAX sludge screen is designed to handle a variety of materials including sewage (primary and imported), septic tank sludge and industrial sludge with the specific aim of reducing screenings content in these materials The S:MAX is in operation with some of the major water utilities in the UK although it can be configured to cope with a wide variety of sludges from the food industry, paper and pulp sectors, pharmaceutical industry among others. Commenting on the new trial program, General Manager for CDEnviro, Matt Bunting said “We know from existing installations that the S:MAX offers a means of greatly enhancing the efficiency and effectiveness of sludge screening operations. These trials offer operators a risk free route to trialling the S:MAX for their own sludge screening processes” The S:MAX sludge screen offers maximum screenings removal, greater operational efficiencies, minimal operator intervention and enhanced Health & Safety on site

For more information and to register your interest please contact CDEnviro omcgoldrick@cdenviro.com

XYLEM’S GODWIN PUMP SITE ACHIEVES 3-YEAR INDUSTRY ACCREDITATION FOR SCHEME Recognising the technical competence and excellence of Xylem’s Monitored Professional Development training Scheme (MPDS) implemented at its Godwin Pump manufacturing site, employees at the Quenington facility welcomed the President of the Institution of Mechanical Engineers (IMechE), Group Captain Mark Hunt OBE, to celebrate the distinguished accreditation of the programme - only offered to a select number of firms every year. The monitored professional development scheme enables aspiring engineers to receive solid training and experience, under the watchful eye of experienced managers and IMechE qualified mentors. The programme provides students with the hands-on experience and responsibilities required to become chartered engineers. Furthermore, the accreditation positions the Xylem scheme alongside highly respected names in engineering, and recognises Xylem’s commitment to growing strong engineering

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talent from within. The endorsement provides industry recognition and networking opportunities for candidates as well as lifelong support and development opportunities within the engineering sector. Jim Mowbray, Managing Director, said: “We have an ambitious growth and development strategy and are acutely aware of the skills gap the engineering sector is facing. We are committed to investing in developing the next generation of engineering leaders for Xylem and are proud to have a differentiated recruiting platform to attract the best local talent.” Jim continued “The team behind the initiative, which is built on experience gained in operating undergraduate placements, produced a detailed programme which enables young engineers to learn the fundamental principles of engineering first hand within the company’s manufacturing, design and test departments. The MPDS is our latest training platform and links to our advanced apprenticeship scheme which is also pending IMechE approval. We

have been running this scheme for eight years. The training initiatives are enthusiastically supported by employees across the business and we have received full support, guidance and advice from the IMechE. We are incredibly proud of the IMechE accreditation and what it means for our young engineers and for our business as a whole.” Group Captain Mark Hunt, President of the Institution of Mechanical Engineers commented: “In my day-job, in the RAF Engineers branch, there is a motto – ‘learning makes the engineer’ and never a truer word has been said. With just that little bit of drive and determination, it’s incredible how far you can carry yourself. “I am deeply impressed by the engineering qualities, passion and pride that Godwin brings to the work they’re doing - demonstrating determination and commitment to put personal and professional development to the fore.” For more information visit www.xyleminc.com or call 0115 940 0111.

NORTHERNAREANEWS

Back-to-basics water treatment

Approximately 12 months ago the Northern Area committee agreed to run several Back-to-Basics visits that were designed for individual and company members that had little or no water or wastewater treatment knowledge. The first of these visits ran on the 19th November at Northumbrian Waterâ&#x20AC;&#x2122;s Lumley Water Treatment Works. By Simon Cyhanko

element of the visit our guests had opportunities to see an empty clarifier and its make-up as well as a filter undergoing a washing sequence. Other parts of the visit that generated lots of interest included the recently refurbished lab (and the fish tankâ&#x20AC;Ś.obviously) and the Control Room and site SCADA. The guests also got to see different elements of the Treat it Right campaign in practice. This includes the use of blue diamonds to mark up areas of filtered and final water as well as hand-gels and cleaning stations that are designed to promote messages of personal hygiene and good house-keeping.

The visit was hosted by Simon Cyhanko, Water Treatment Works Manager and Production Operators Ian Gray and Robert Edmonds. Both Ian and Bob had kindly agreed to support the visit and share their experience of operating the plant with our guests. Attendees on this visit came from across northern England and included employees from Northumbrian Water, Yorkshire Water and also suppliers such as Panton Mcleod, Hach Lange, IPS Flow Systems and Cottam Brush. Unlike many Northern Area events the session was well attended by suppliers into the water industry and this did make a refreshing change. After coffee, the first 45 minutes of the event were based in a meeting room where various PowerPoint slides were talked through. The intention here was to give our guests a theoretical appreciation of the water treatment process. Initially, a high level explanation of Lumley and how it fits into the wider distribution system was given. Lumley has a flow range of 15 MLD to 42 MLD, however due to expensive operational costs associated with pumping; the works tends to operate at an average flow rate of 17 MLD.

Production Operator Ian Gray then explained how Lumley abstracts water from the River Wear before being dosed with chemicals and subject to mixing. The clarification stage is then followed by one filtration stage before the filtered water is superchlorinated and enters our contact tank and two final water storage tanks. Once the chlorine residual is trimmed using sulphur dioxide the final water is pumped in two separate directions into the Sunderland and East Durham systems. Coats were then put on before Production Operator Bob led the guests into the cold to show what things looked like out of the meeting room and on the treatment works. During the on-site

Once our guests had ran out of the questions they were treated to a first class buffet whilst they provided us with some valuable feedback. Our star guides Ian and Bob were also presented with framed certificates to thank them for their efforts and donations were made to Wateraid for their efforts. Overall the visit proved extremely useful to our guests and our experienced operators had a great opportunity to share their many years of experience and knowledge. The Northern Area will look to repeat another Back-to-Basics session during coming months and we hope if will be just as good.

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SCOTTISHAREANEWS

ANNUAL FISHING COMPETITION 2014

By Kathy Auld

Justin Keeper, WGM Engineering with Andy Boyd

Justin Keeper, WGM Engineering with Martin Corner

Justin Keeper WGM Engineering with Alan Dick

The 2014 fishing competition, sponsored by WGM Engineering, was held Saturday 30th August. With 2 full boats of hardy souls we set out from Taynuilt at 9 to fish for Spur Dog, Whiting, Rays, LSD’s and anything else that wandered into our path . Once we had caught a small shoal of mackerel for bait the competition was on.

after a nip of Brandy, kindly donated by Robbie Vennard to toast “tight lines”, we stayed out until 4pm. There was plenty banter on each boat as we landed our fish (some more than others!).

Altogether 158 fish were landed, with the boat hosted by Justin Keeper the winner.

The weather was not very kind as the wind was funnelling up Loch Etive bringing short squalls of light showers. However, we were not put off and

At the end of the day we disembarked on the pier weather-beaten but happy with the day. The winner AGAIN was Alan Dick with 24 fish, 2nd went to Andy Boyd. The prize for the most species caught, of a bottle of Malt was donated by Alan Dick and although he won that aswell it was given to Martin Corner as the winner of the Heaviest Catch, with a 4lb Ling.

Many thanks to WGM Engineering for sponsoring this event and providing lunch and refreshments and to Justin for coming along to host it, even although he won’t touch the fish he catches! Also thanks to Colin and Ronnie and their mates for skippering the boats and taking the fish off the hooks of those who were squeamish. Those who stayed the weekend met up in the evening after much needed showers and enjoyed a lovely meal and a few drinks.

SEAFIELD WWTW THERMAL HYDROLYSIS PLANT TECHNICAL VISIT By Jennifer Littlejohn

Seafield Wastewater Treatment Works in Edinburgh is the largest WwTW in Scotland with a population equivalent of 800,000. On 23rd October 2014, a group of 15 Institute of Water members were some of the first to attend the site to see the newly installed Thermal Hydrolysis Plant (THP). Seafield processes both indigenous (primary sludge and Surplus Activated Sludge) and imported sludge through the existing sludge stream which employs anaerobic digestion to reduce the pathogen levels within the sludge. Biogas is also produced during this process which is utilised within CHP engines of greater than 3MW capacity, allowing the plant to reach electrical self-sufficiency levels in excess of 75%. TH is a high pressure steam sludge pre-treatment stage to the anaeorbic digestion process. The main aim of the addition of the THP is to produce an enhanced digestion product which results from pasteurisation of the sludge hence higher pathogen kill levels. This results in more recycling options of the digested sludge to land. Additional advantages are seeing a reduction in the volume of sludge to recycle and increase the biogas quantity and quality. At the time of the visit, the plant was going through the commissioning stage and James Nesmith, Performance Manager at Veolia, took the group around the installation explaining what it was deisgned to do and how it would benefit the site. Both the tour of the site and the question-answer

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session were very informative and the group was really pleased to find out more about this new technology.

SOUTHWESTAREANEWS

Energy & Carbon in the South West An outlook of energy and carbon management in the South West region By Ray Arrell On Tuesday 2nd December the South West area hosted an evening event on ‘Energy & Carbon Management in the South West’ at South West Water’s head office in Exeter. Chaired by Ray Arrell (South West Water’s Renewable Energy Engineer), this event looked at some of the challenges facing the south west that influence energy use, with three speakers giving their own perspectives on energy and carbon management in the region and a small exhibition of specialist energy partners and contractors working in the SW region. South West Water’s Energy & Carbon Manager David Rose, talked about the SWW’s long term strategic aim to reduce greenhouse gas emissions by 80% by 2050. David spoke about a study that was undertaken to establish whether an 80% reduction was achievable, through a student project to model long term energy efficiency activities, renewable energy generation and vehicle use, comparing against 5 different core scenarios for the changing fuel mix of the National Grid out to 2050. The conclusion being that there is a huge level of uncertainty surrounding the future technological advances of energy storage and energy efficiency and other factors that may influence whether decarbonisation on this scale is achievable. Results showed that SWW was able to achieve an 80% reduction based on a social shift towards a low carbon life, but under the National Grid scenarios with ‘as is’ carbon emission projections, this falls to between 50% and 70%. The next speaker was Cheryl Hiles, Director of Sustainable Energy Delivery at RegenSW. RegenSW are an independent not for profit organisation that work with industry, communities and the public sector to revolutionise the way energy is generated,

supplied and used - with a focus on creating an environment for sustainable energy to thrive in the South West region. Cheryl talked about the accelerated deployment of renewable energy capacity in the UK over the past 4/5 years. This deployment showed the South West to be leading the way in the UK on both renewable electricity and renewable heat. Cheryl outlined that installing renewable energy technologies was not purely about MW of installed capacity, but also about innovation, investment in the local economy and the potential for a decentralised energy revolution. Cheryl closed her presentation talking about the growing number of community energy groups in the UK and the growing opportunity for locally owned energy generation. The final speaker was Domonic Comonte from Wadebridge Renewable Energy Network (WREN).

One of most established and recognised community energy groups in the UK, WREN are a social enterprise looking to move to a low carbon future for the locale of Wadebridge. Domonic talked about WREN as a community interest cooperative and their mission to transform energy from an individual cost to a collective asset, outlining that the energy spend leaving the town of Wadebridge is over twice the income from tourism that comes into the town, with a proportion of this able to be retained within a local energy market. Domonic talked about a number of WREN’s activities, ranging from community engagement events, the ‘Energy Shop’ advice centre they have in the town, the ‘WREN’ local currency that many Wadebridge businesses take as tender and their latest endeavours to launch the Wadebridge Energy Company to crowd fund and own generation of their own.

SOUTH WEST AREA RISING STARS The South West Area held its Rising Star interviews in mid-October at Wessex Water’s remarkable HQ building in Bath. A panel comprising Phill Mills, John Vinson and Mark Hitchmough interviewed an impressively talented group of short-listed individuals. The panel, after much debate, identified Edward

Bunn of Kier as this year’s representative of the area. The other short-listed candidates; who made the day so enjoyable to be part of, and difficult to judge; were - Sophie Edwards of

Bristol Water, Rhiannon Williams of South West Water, Ben Lambert of Sembcorp Bournemouth Water and Stavros Karachountris of WRc.

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Grand tour of the Thames Barrier By Jason Ryall In a first of its kind for the South East Area, 40 lucky people had the opportunity to tour in and around the Thames Barrier. I hear you scoff at this apparently average sounding tour, but be assured that this was a private Technical tour designed for learned institutions, such as the Institute of Water and inaccessible by the general public due to its sensitivity So after an afternoon of tea, coffee and cake, we made our way to the gallery area to watch a short video of the history of the Thames Barrier along with introductory information and safety briefing from our tour guides. It reminded us that the Thames Barrier is one of the largest moveable flood barriers in the world and protects 125 square kilometres’ of central London, which means 1.25 million people, historic buildings including the Houses of Parliament, offices, power supplies, tube lines and hospitals, all rely on this remarkable piece of engineering. It stretches 520 meter’s across the River Thames near Woolwich and was completed in 1982 and is still fully functional in 2014. We had a fantastic opportunity to walk under the Thames and inspect the Piers with great insight from our tour guides who had both worked on the Barrier (one of them since the barrier was opened). It seemed that though the barrier was constructed during a period of questionable fashion tidings such as paisley shirts and neon leg warmers, the barrier itself was designed with considerably more tact and even integrated principals of sustainable design through the use of timber to achieve the classic curved shape, rather than concrete (reducing both cost and carbon). As we walked through the complex structure of the barrier, we were treated to a labyrinth of tunnels, that stretched for miles under London leading from one side of river to the other (helping work off our cake), as well as examples of integrated infrastructure (again ahead of its time) such as inbuilt pump and motor hoists which doubled as safety railings, not to mention the view through the portholes.

As we ended our tour on one of the Piers, we had an impromptu salute from a passing Italian Warship… I would like to say that this was completely planned…and down to my excellent scheduling skills. In all we had a fantastic day and an opportunity to experience a London landmark before it closes its doors for the final tide, sometime in 2030, when its successor “Thames Estuary 2100” will take its place in protecting London against rising sea levels. Watch this space! And visit before you miss your chance.

ASSET MANAGEMENT EVENT Members of the South East Area were treated to a seminar that explored the challenges around Asset Management and the innovations that are driving improvements in this area. The event was hosted by Thales, long term supporters of the South East Area and chaired by South East Area President Lawrence Gosden (Managing Director, Wholesale Wastewater, Thames Water). The first speaker was Piers Clark (Commercial Director, Thames Water) who’s presentation was titled What are the 5 things we don't know but need to know if we are going to be successful. Piers gave a thought-provoking insight in to the future challenges that not only the industry must embrace but also the global challenges that will need to be met in the future. He was followed by Graham Butler (Vice President Energy & Utilities, IBM). Graham talked about the different types of innovation and the ways that innovation can drive improvement in the utility sector and how

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By Steve Youell

this change, if implemented correctly, will ultimately benefit customers moving forward. David Bradley (Asset Information Manager, South East Water) gave an interesting presentation on how South East Water have implemented their Asset Management strategy including an overview of PAS55 and ISO55000 and the way this has helped the Company improve its procedures around the management of its assets. Ruth Allen (Managing Partner, RSKW Ltd) built on David’s presentation and explained the wider benefits of the ISO55000 standard and the pathway that should be followed to achieve asset management excellence. Ken Gedman (Water Sector and Strategic Planning & Analysis Lead, MWH) outlined Asset Management, Totex, Customer Service and Outcomes as the four areas of key focus and the importance of these areas needing to be balanced with each other in order to achieve optimal success.

Lastly Carl Evans (Thales) spoke about how technology and innovation is extending the life of assets including the infrastructure critical to the UK. Before breaking for lunch members were asked to submit questions for the afternoons debate session; this could either be done in person or via text. The Question Time style debate produced a range of thoughtful vies and opinions and topics ranged from ‘the skills required to deliver an asset management strategy’ to ‘the effectiveness of PAS55 and ISO55000’. The South East Area would like to thank all members who attended and contributed to a successful day, Lawrence Gosden, Piers Clark, Graham Butler, David Bradley, Ruth Allen, Ken Gedman and Carl Evans for their superb presentations and thoughts during the debate. Lastly we would like to thank Thales for once again providing an excellent venue and hospitality.

SOUTHEASTAREANEWS

CUSTOMER SERVICE INNOVATION

SOUTH EAST AREA YOUNG SPEAKERS FORUM

By James Baker On Wednesday 19th November 2014 the South East Area held an event focused on customer service titled ‘Are you Ready for the Competition to Begin’ from their innovative event calendar. The event was opened free of charge to both members and non-members of the Institute of Water. On arrival at the event, which was proudly being sponsored by Portsmouth Water, all were welcomed, signed in and invited for refreshments. This was a great time to start the networking process. The event started promptly as per the programme, with a welcome note from Neville Smith (Managing Director, Portsmouth Water). Neville gave an outline of the event and offered some of his views to topic before welcoming the two speakers. The first presenter was Mick White (Commercial Manager, Portsmouth Water). Mick’s presentation started with with a clear visual demonstration of what non household retail separation actually meant. From this the presentation continued to clearly inform all of how it is currently envisaged that retail separation will be structured, managed, regulated, as well as the potential challenges ahead. Mick’s presentation concluded by asking the question will non household retail operation work and benefit the end customer? Next up was Jerry Engrave from Empathyce. Jerry’s presentation titled ‘How customer experience can prepare the water company of (No) choice’ presented a number of key areas that each company and or individual can ask themselves to ascertain current levels of customer service. This was followed by defining customer expectations via the customer experience maturity model. Jerry then proceeded to give a wide range of customer service experiences to consolidate the previous theory. Jerry concluded his session with delving into how the Water Industry can adopt and implement such an approach. The final session of the event opened the floor and the speakers were presented with a variety of questions including thoughts regarding competition and the possible other challenges this whole issue could present. Our thanks go to Neville, Mick and Jerry for a thought provoking event and to Portsmouth Water for their generous hospitability

The South East Area held its 2014 Young Speakers Forum in December. Claire Bradley (PR Co-ordinator, Sembcorp Bournemouth Water), one of the speakers on the day, gives us her view of the event. By Claire Bradley Hosted by long-term South East Area supporters Primayer, and chaired by Kevin Brook (UK Sales Manager), the 2014 Young Speakers Forum saw six young speakers from across the region descend on Denmead to face the challenge of presenting to an audience of staff and colleagues from the water industry. With 25 people in attendance, the event felt quite intimate but with a real buzz of interest growing around the topics to be presented. Kathryn Nye, a Water Technical Team Resource Analyst at Southern Water, got things off to a confident and fluid start, outlining the potential negative impacts of fracking on groundwater and discussing how these might be mitigated in the UK. Marie Raffin, a Senior Research Scientist at Thames Water, then presented on the Thames Water approach to water resource management and facing future water deficit. Dr Krishna Morker tackled some tough questions after her discussion on her career as a Water Quality Scientist at Yorkshire Water, and experiences so far with her current secondment at the Drinking Water Inspectorate. I followed a short break, highlighting some of the ways Sembcorp Bournemouth Water overcome the

challenge of being a small company to still give sustainable support to the local community; and illustrating the importance of getting the right message to the right audience in the right way, using our children’s characters and successful student debt campaign as examples. James Baker, a Project Manager at Portsmouth Water, was next with his passionate presentation on ‘going from nothing to something with the rise of Health and Safety’; and Benjamin Mowatt, a Process Scientist at Veolia Water, rounded things off talking about finding his career in water – from being a lost 25 year old to the South East Area’s Rising Star five years later. Riding high on the relief of getting through our presentations successfully, we greatly enjoyed the buffet kindly put on by the organisers. Chatting to the other speakers, we reflected on how such an event provides an invaluable opportunity to hone public speaking skills in an encouraging and supportive environment. The experience has certainly given me more confidence to take on the challenge of public speaking again. Thank you to the sponsors, Primayer; the other speakers and our willing audience; and the South East Area organisers for putting on such a useful and enjoyable event.

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The South East Area Interactive Weekend School By Mandhy Senewiratne

Corporate Dilemma Learning and Development Director: What if we train all our staff and they leave?? Managing Director: “What if we don’t and they stay?!” In late September, 26 intrepid, soft spoken, self-professed “introverts”, meandered into the Marwell Hotel Conference facilities in Hampshire daunted by the concept of having to compete in the “Dragon Debates” - traditional four-onfour debates, adjudicated by three fiery senior industry figures including “Head Dragon” Neville Smith, Portsmouth Water MD. None had any prior formal debate training and all adamantly believed they could not undertake anything as stressful or skillful as debating. Lead organizer and MWH Global Sustainability Consultant Mandhy Senewiratne explains; “My own experience and facilitation of the MWH Communication Forum highlighted the need to guide talented peers and colleagues gain confidence by mastering ‘softer skills.’ Whilst many excel in their technical fields, they lack confidence to orate even simple presentations at work and dread public speaking; with most describing it as their number one fear.” Traditionally the School concentrated on improving Presentation Skills via conventional PowerPoint training, without the finer points of skill or confidence building and often not all delegates had an opportunity to present. Mandhy changed the emphasis to 100% participation through debating - an approach that had already proved successful during the MWH Communication Forums which she facilitates Her highly creative programme therefore promised to take delegates on a journey “From the Board Room to the Dining Room, from Debating to Dressing, how to make the best professional out of you; as an integral team player and one day as future leader.” In the spirit of true demonstration and to facilitate observational learning, all presenters had to introduce and self-sell their skills to the delegates. As the School deliberately had no chairpersons, this established the presenters’ credibility as masters of communication. Mandhy adds; “This is a key skill and often those in technical fields struggle to ‘sell themselves’, be it during job or professional registration interviews or performance reviews.”

Enter the dragon… Candidates had to address their worst fears head on by participating in a Dragon’s Den style series of debates, and engage in subject matter beyond their comfort zones. Teams consisted of four complete strangers, of mixed gender, with

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Delegates and presenters of the 2014 Institute of Water, South East Area Weekend School diverse technical skills ranging from graduates to managers; none with any prior debate training or experience. They had to work as a team and debate competitively against each other in less than 48 hours. “My favourite part, and for me the most valuable, was the communication sessions, particularly the debating competition which concluded the weekend. This allowed me to gain a lot more confidence in communicating my opinion effectively to a large group and challenging the decisions of others. It was also a great networking opportunity. I believe I will remain in contact with other participants, particularly those I worked with closely in the debating teams. In the near future I am planning to apply for a promotion to include line management responsibility for a team of 15-20 people, so the communication and leadership skills I have learnt will definitely be required.” Comments Roxanna Snooke, Information Services Analyst South West Water and “Best finalist Speaker” winner. Key sessions included:

DAY 1 Getting to know yourself through Spiral Dynamics(SD) and CPD There are many tools available for personality profiling and increasing self-awareness, but Mandhy says she selected SD over others such tools (like MBTI, DISC, Belbin and Insight)

because SD represents ’systems of thinking in people’ acknowledging the bio-psychosocial aspects which impact on them such as biology, psychology and social aspects and is the only tool that extends beyond simple preferences and personality or behaviors. “Often, we are expected to work seamlessly in teams with little to no information about our team mates, and even less self-awareness. How can we hope to understand others with little idea of ourselves?” asks Mandhy. SD expert, Lindsay Ainger from Sareos explained how to utilise SD effectively in a team, leadership and communication context. Each delegate completed an online questionnaire and received individual and debate team feedback to optimise their performance over the weekend from Lindsay.

The importance of Chartership and non-technical CPD: Neil Smith Assessor for Engineering Council and Dave Hampton from Society for the Environment highlighted the importance of building up nontechnical CPD such as debating and networking as it is these skills that will get candidates through their professional reviews. Complimented by presentations by Jason Ryall (Principal Consultant, PA Consulting, who later doubled as a “Dragon”) and Shelly Williams (Water Technical Manager, Southern Water) who were respectively the first (2004) and most recent (2014) winners of the prestigious Institute of Water CPD award; both current members of the SE Area Committee

SOUTHEASTAREANEWS A lesson in etiquette: Co-organizer Sharna Richings, Project Manager, Veolia Water comments that despite technical prowess, the harsh realities of the corporate world mean we are all inadvertently judged on our social interactions, which could hinder our progress. Yet corporate CEOs all seem to dress immaculately, speak eloquently, dine impeccably and are seemingly never caught out with forgetting the names of key persons. How did they get there? She adds; “We didn’t know what to expect from the smartly dressed stereotypical English gent that stood before us or appreciate how much we could learn from him. Many of us didn’t realise how many rules of etiquette we were breaking daily until Michael, our tutor for the afternoon, explained. Appropriate dress and dining were the more obvious topics covered, but it was learning the art of introductions, starting conversations and how to break in to a large group of people at a formal business event that will prove the most useful additions to our skills.”

DAY 2 Flip Flop Friday Day 2 was declared a PowerPoint-free zone and a day for flip flops in memory of the 10th anniversary of the Indian Ocean Tsunami. (The organizers were supporting Gandys flip flops and their “Orphans for Orphans” quest – founded by British brothers Rob and Paul Forkan, orphaned in Sri Lanka during the 2004 Tsunami.)

Speed Dating and Shakespeare The morning of day 2, saw the delegates transform into a company of actors, pulling “lion” faces and role playing using ‘Speed Dating’”, testing their memory ’What’s my name?’ and ’Just-a-minute’ games as a pre-curser to debating. Mandhy; herself an amateur dramatist who has performed and trained with the Royal Shakespeare Company (RSC) facilitated these sessions explaining these are the same Communication activities utilized by the RSC to coalesce relationships between actors, to hone vocal chords and build improvisation skills amidst hectic rehearsal schedules. “Stage improvisation and role play vs debating, scripted theatre vs PowerPoint presentations - to me are almost identical talents. Both require certain skills and require you to convince an audience - be it an auditorium full of paying theatre goers, or delegates at a conference. The only difference? Amateur theatre and certainly the RSC drove into me the importance of voice warm-ups, continuous skill enhancement through games and interactivity rather than simply watching and most importantly rehearsing! All too often we expect our technical staff to be amazing presenters and orators without providing any adequate support or training. To retain staff, we need to show we value them and train, enhance and leave them better than we found them- which funnily enough is the RSC ethos,” comments Mandhy. The Shakespeare theme continued with the fittingly named Benedict and Horatio (two gentlemen from Debate Mate), who transformed the somewhat docile delegates into soapbox

Victors of the Z-Tech Dragon Debates – The Wildcard Team with Head Dragon, Neville Smith superstars, in one afternoon. They cantered through debating etiquette such as “Point of Interest” – which enables the opposition to interrupt speakers , how to structure arguments using PEEL (Point, Explain, Example Link) methodology, and using effective and interactive games such as “Hot air balloon”- four delegates had to convince the audience they should not be thrown overboard from a sinking hot-air balloon only one of the four could be saved; and “If I ruled the world” - a simple game to propose and oppose an argument allowing you to explore and dissect argument structures.

DAY 3 Enter the Dragons part two… The delegates approached these final debates sponsored by Z-Tech with the same trepidation as Day 1, but now with buzz of excitement and confidence. Dragons Neville Smith and Jason Ryall were joined by Steve Youell, Inspector, Drinking Water Inspectorate), supported by Dragonesses’, Sharna and Mandhy. Debate themes ranged from social issues such as “This house believes that supermarkets should be penalised for food waste” to the more sardonic “If you don’t want to get flooded, you shouldn’t live on a flood plain”. Each team prepared overnight for their first debate, but if victorious in Round 1, as per professional competitions, teams had only 30 minutes prep time for consequent debates. By the final rounds, the once docile delegates had metamorphosed into confident, fiercely competitive strategic speakers who provided six rounds of energetic and highly jocular debating to a thoroughly entertained audience. The grand final was extremely close with the teams battling out for top spot and top prizes (Gandys Flip flops naturally). The event concluded with every debater receiving individual feedback from the Dragons. “Feedback, is an important feature in any training course, but its benefit is significantly increased when it comes from the MD of a water company,” highlights Jason who says he’s benefitted throughout his career from being mentored and guided by industry leaders.

So why is debating and communication so important? James McMillan Wastewater Modeler from MWH provided his thoughts: “I want to improve my

ability to communicate with colleagues and to make myself better understood in the workplace. Debating skills are of particular relevance because the ability to articulate and justify your point of view can be critical to steering a project no matter what your role. How an idea is presented to your team can be as important as the idea itself, and I feel that the skills gained through debating will help me to put my ideas forward confidently to the people I work with.”

Who says art and engineering don’t mix? The combination of self-awareness through Spiral Dynamics, accompanied by lessons in corporate etiquette, definitive debating techniques, and stagecraft made for an event that exceeded expectations according to Mandhy. She suspects that all delegates would now support the motion: This house believes that performance art and spiral colours, enhances scientists and engineers. “Prior to the weekend some thought the programme might be too esoteric because of our inclusion of etiquette lessons, self awareness and debating skills; seeing them as possibly irrelevant to leadership. However according to Spiral Dynamics, such a programme encouraged the delegates to consider ‘how people should communicate to one another and more importantly to know ‘HOW’ best to do so using the different levels of thinking. In today’s fast paced and competitive world this approach has become more critical for leaders and teams working together to create outstanding results.” Katherine Leishman an exhausted but elated Civil Engineering graduate from MWH concludes; “By the end of the weekend, we were all very tired and happy with what we’d accomplished. At the start, I certainly felt that there was no way I’d be able to stand up in front of everyone and speak coherently, much less communicate a compelling argument (thanks Debate Mate). The Interactive Weekend School taught me how to be more confident, how to interact with diverse personalities (thanks SAREOS), and how to engage with different group sizes (thanks Mandhy) and how to do all this whilst holding the correct knife and fork thank you English Manners).” For more information Mandhy Senewiratne can be contacted on mandhy.senewiratne@ mwhglobal.com

instituteofwater.org.uk

THE WELSH AREA INNOVATIONS AWARDS 2014

Great entertainment, good food and excellent quality innovations were the order of the evening at this year’s Institute of Water Welsh Area Innovations Awards, which took place on 20 November at the Swalec Stadium in Cardiff. The ceremony was hosted by the Institute’s Welsh Area President, Marc Davies, Head of Water Production for Dwr Cymru. This year the compere for the evening was actor/writer Steve Speirs. Steve has starred in Hollywood blockbuster films such as Pirates of the Caribbean, the comedy series of Big School, Extras with Ricky Gervais as well as the Welsh sitcom Stella, as the popular character Big Al.

The following winners collected their awards in the six categories: