2011cv business web

Columbia Valley

BUSINESS 2011-2012

A GUIDE TO SHOPS AND SERVICES IN RADIUM, INVERMERE, WINDERMERE AND FAIRMONT

Family business Sydney-Anne Porter, Greg Lapointe and Eric Lapointe from AG Valley Foods.

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Columbia Valley Business is published by The Columbia Valley Pioneer.

Photo by Kate Irwin

Road Runner Glass p.11 Selkirk TV and Appliance p.14

Welcome to the Columbia Valley Business Magazine

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hat an eye-opening experience it has been putting together the 2011-2012 edition of The Columbia Valley Business Magazine.

From unearthing hidden gems to discovering new facets of an established business, I have been impressed with the rich and diverse range of services and products the valley has to offer.

Within these pages you will find profiles of some of the Columbia Valley’s best and brightest business stars. From the largest firm to the smallest home business, these companies and individuals play an essential role in creating a vibrant and varied local business community.

One thing that shines through above all when speaking with businesses is the passion that those who live and work here have for this valley and its guests.

Owners have raved about the fantastic support from locals and cannot speak highly enough of the visitors who return to them year after year. This level of praise is only equalled by the feedback I’ve heard from customers and clients as I’ve toured around the community.

Good customer service is the lifeblood of any business, and from the sounds of it, the organizations here have got a healthy future ahead of them. It just goes to show what a high level of excellence small town businesses can achieve.

What’s more, each manager and owner spoken with has mentioned their desire to make their business the best it can be so that, in turn, the Columbia Valley as a whole can benefit. They hire great staff, provide second-to-none customer service and offer top-end products and services that they feel the valley really needs.

It’s good business sense like that which keeps our community thriving.

Kate Irwin, Editor

Mac-Neil p.12

Columbia Valley

BUSINESS Table of Contents 02

Welcome

04

Essentials Department Store

05

High Country Properties

06

Universal Doors and Exteriors

07

Kool Country

07

OK Tire

08

Valley Solutions

09

Crazy Soles Running & Yoga Store

10

AG Valley Foods

11

Nelie's Salon

11

Road Runner Glass

12

Mac-Neil

13

Manulife Securities Inc.

14

Selkirk TV and Appliance

15

Bighorn Meadows Resort

16

Hoodoo Grill

17

Rona North Star Hardware

18

Hi Heat Insulating

18

Screen Solutions Inc.

19

Columbia Valley Pioneer

Universal Doors and Exteriors p.6

Rona North Star Hardware p.17

Columbia Valley Business is published annually by The Columbia Valley Pioneer Newspaper, Misko Publishing Limited Partnership.

Box 868, #8, 1008 – 8th Avenue, Invermere, BC, V0A 1K0 Phone 250-341-6299 Fax 250-341-6229 Email: info@cv-pioneer.com www.columbiavalleypioneer.com

N E W S PA P E R

Publisher . . . . . . .

Editor . . . . . . . . . .

Advertising . . . . . .

Graphic Design . . . .

Writers/Photography

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. . . . . . . . . . . . . . . . . Rose-Marie Regitnig . . . . . . . . . . . . . . . . . . . . . . . Kate Irwin . . . . . . . . . . . . . . . . . . . Dave Sutherland . . . . . . . . . . . . . . . . . . . . Shawn Wernig Kate Irwin, Kelsey Verboom, Joshua Estabrooks

This material, written or artistic, may not be reprinted or electronically reproduced in any way without the written consent of the publisher. The opinions and statements in articles, columns and advertising are not necessarily those of the publisher or staff of Columbia Valley Business Magazine.

It is agreed by any display advertiser requesting space that the owner's responsibility, if any, for errors or omissions of any kind, is limited to the amount paid by the advertiser for that portion of the space as occupied by the incorrect item and there shall be no liability in any event greater than the amount paid for the advertisement.

Screen Solutions Inc. p.18

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Columbia Valley Business Magazine 2011—2012

Essentials Department Store 516 13th Street, Invermere 250-342-9313 essentialsdepartmentstore@telus.net

✔ Clothing, shoes and accessories ✔ Sewing supplies, yarn and wool ✔ Sewing machine repairs

Carrie Rickards and the Essentials team look forward to welcoming you to their new store on Invermere's 13th Street.

New location, same great quality, choice and value

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e pride ourselves on our customer service, friendly atmosphere and knowledgeable staff — that’s our number one focus,” said Carrie Rickards, owner of Essentials Department Store.

Providing top-quality service to customers has always been at the centre of Carrie’s vision for the clothing and sewing supply store.

When she took over operations in 2006, Essentials was an eclectic mix of products.

Over the past five years, Carrie has streamlined the store, keeping alive the tradition of sewing workshops in the in-store classroom and a large range of quilting and sewing supplies, while carefully hand-picking her clothing and accessory lines. “It’s kind of a quirky combination,” Carrie said with a smile. “But it works.”

Now the store is the ideal one-stop shop for sewers, quilters and anyone in need of comfortable, well-made clothing, shoes and acces-

sories for men and women. “We always try to carry great lines,” Carrie explained. “New this fall will be SmartWool, who make great base and outer layers and wool socks from merino wool.

Sorel winter boots and Columbia footwear will also be featured in the store.”

One of Carrie’s favourite brands in Essentials is Columbia Sportswear, a mid-price, highquality range of men’s and women’s clothing well suited to the outdoor lifestyle of the valley.

Younger shoppers love the Life is Good range, with their funky printed T-shirts and cute bags and accessories. Woolrich and Royal Robbins are other main lines.

As the stock changes regularly, shoppers will find themselves well-equipped for any season, with a wide range of swimsuits in the summer and winterwear when the temperatures cool.

Providing regular special offers for her repeat customers is very important to Carrie. The store has weekly specials, which range from 20 per cent discounts on a particular line or brand, to a fantastic deal on fabrics or wool.

“We’re the only sewing centre in town,” Car-

rie said. “We sell Husqvarna sewing machines and also service sewing machines. People come from all around the area, as far as Golden and Cranbrook to get their machines fixed.”

The store has a wide selection of sewing, knitting and quilting supplies, including a huge choice of fabrics, as well as domestic and imported yarn and wools. Regular sewing and quilting classes are held at Essentials, serving anyone from total beginners to sewing pros.

“We’re also very community oriented,” Carrie added. “We sponsor quite a few events. I think it’s important because a lot of our customers are locals. It’s nice to give something back.”

Essentials sells tickets year-round for CV Arts and are one of the sponsors of the annual Loop The Lake run, a fundraiser for the Rotary Club of Invermere.

Columbia Valley Business Magazine 2011—2012

High Country Properties 1006-7th Avenue, Invermere 1-800-665-1801 www.highcountryproperties.com

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✔ Property management services ✔ Dedicated to quality control ✔ Committed to guest services

Let the staff at High Country Properties take the stress out of owning a vacation home.

Peace of mind for second home-owners

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e believe owning a vacation home should be a fun and rewarding experience.

High Country Properties is able to assist you with everything you will need.

We know that owning a vacation home can be a lot of work, so would like to offer you “carefree” ownership.

The benefit of carefree ownership is that you will know your vacation home is being kept in the best possible condition from the inside out and will always be ready for your arrival. Some of the many benefits of listing your property with us include that we: Are ESTABLISHED – we have been providing property management services to vacation homeowners in Fairmont, Invermere, Panorama, Windermere and Radium since 1987.

Are BRANDED – we are well-known in the vacation rental industry and are trusted by guests.

Provide COMPLETE PROPERTY CARE – Our operations department keeps your home in the best possible condition from the inside out.

FULLY EQUIP YOUR HOME – we provide bed linens, bath towels, tea towels and dish cloths.

We also stock each property with garbage bags, dishwasher soap, standard light bulbs, paper towel, toilet paper, facial tissue, laundry soap and our own selection of toiletries.

Are DEDICATED TO QUALITY CONTROL – To ensure a positive experience, our operations team oversees all property cleans and prepares each home prior to a guest or owner arrival.

Are COMMITTED TO GUEST SERVICES – Our largest source of business comes from repeat and referred guests, which proves we continually meet and exceed guests’ expectations. We have a guest services line which allows you to reach us 24 hours a day, 7 days a week.

Are COMMITTED TO OWNER RELATIONS – Our owner relations manager will assist with the set-up of your home for short-term rentals.

ACCOUNT FOR EVERYTHING – We have an experienced accounting team, lead by our Chief Financial Officer, who keeps track of all income and expense statements.

Produce RESERVATIONS – Our friendly and knowledgeable reservation specialists set the stage for an outstanding vacation experience for guests. They tour each of our properties in order to best understand and “sell” each home. Our reservation specialists also work with guests to reserve tee times, lift tickets, spa treatments, dinner reservations, or anything else they may desire.

We know MARKETING – We promote each home through a multi-channel marketing program that includes Internet, print, radio and trade shows. We also maintain important industry relationships with the travel wholesalers and the Vacation Rental Managers Association (VRMA).

Come talk to us about how you can cover some of the costs associated with owning a second home without compromising your family’s vacation time!

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Columbia Valley Business Magazine 2011—2012

Universal Doors and Exteriors 1361 Industrial Road #4, Invermere 250-342-6700 - 250-341-5352 (cell) universaldoorsandexteriors@shawbiz.ca www.unidoor.com

✔ Custom doors and installations ✔ Huge choice of exterior finishings ✔ Outstanding customer service

Left, this beautiful home has been finished with the help of Arnold Scheffer and his skilled team.

Above, rolling screens help to protect outdoor spaces from rays, weather and insects.

A convenient one-stop shop for all your exterior finishing needs

W

ith a wealth of knowledge gained from more than 15 years in the business, Arnold Scheffer stands by his work. He knows his company, Universal Doors and Exteriors, is unique in the valley.

Nowhere else has such a high-quality range of options to create the ideal exterior finish for any home or business. Arnold and his team offer quality products, fantastic customer service and the true attention to detail that comes with loving what you do.

“When we started this business, no one else here was doing what we do, and that’s still the case,” he said. It was 2005 when Arnold and his wife (and co-owner) Donna came to Invermere from Trail, B.C. Building on more than a decade of experience as partner in a similar firm, Arnold’s company quickly took root in the valley.

“What I enjoy most about this business is that the customers are great and it’s always different,” he said. “Whether we’re repairing a door or building one from scratch, it’s always challenging.”

Arnold and his skilled team, which includes daughter, JaimeLee, install, service and repair garage doors and rolling steel doors for residential, commercial and industrial use.

The company also supplies and installs passage doors for com-

mercial and industrial use, storefront doors and windows, and truck doors.

Not only can the team install top-end metal insulated doors, they also custom build wooden doors and wood inserts for metal doors at their shop in Invermere’s Industrial Park. “We use mostly cedar and fir,” Arnold said. “But if we’re asked, we can certainly custom build a door using exotic wood or woods.”

In addition to doors, Universal Doors and Exteriors supplies and installs wood, concrete and vinyl siding, soffits, fascia, continuous eavestroughs, window capping, vinyl decking and custom-welded aluminum railings.

Add to that glass and acrylic sun rooms, acrylic and aluminum patio covers, screen rooms, roll shutters, fabric awnings and motorized awnings, and all your exterior needs are met in one location The Scheffer family has a strong presence in Invermere. Arnold’s brother Peter, who owns Invermere Wash & Lube & RV (also in the Industrial Park), was the first family member to arrive in 1986.

His sister Jami, well-known as the manager of Pynelogs Cultural Centre, came along in 2002. Her parents, Casey and Toni, were quick to follow in 2003.

“Donna and I enjoy having our family close by and we love our business,” Arnold said. “We’re definitely here to stay.”

Columbia Valley Business Magazine 2011—2012

Kool Country Auto Parts Lot 150, Industrial Road #2, Invermere 250-342-1700 (cell), 250-342-5188 (cell - towing) 250-342-4400 (office - parts)

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✔ Full range of auto services ✔ Serving the valley for over 26 years ✔ Auto parts and towing

A full auto service destination

F

or 26 years, Ivan Mackey and William Franson have operated the valley's centre for automotive needs, Kool Country Auto Parts, Towing and Rads.

Back then, Kool Country was simply an auto wrecker. But parts were hard to find in the valley, so Ivan soon opened a parts store.

Three years later, he bought an "old 1974 Ford F350 with a sling – that's all we had" – and started a towing side of the business.

Now the business provides a full range of auto services. The expansive parts store has a large

range of alternators, radiators and more.

Manager William Franson has just introduced a VIP card for regular customers. Cardholders have access to special deals, and each month they are entered into a draw to win auto products.

Kool Country has been a licensed B.C. Automobile Association contractor for 20 years.

They are also the local contractor for many car makers' roadside assistance. They are the first to get a call if any vehicle breaks down anywhere between halfway to Golden in the north, Fairmont in the south and east to the Alberta border.

OK Tire Lot 150, Industrial Road #2, Invermere (beside Kool Country) 250-342-0800

William Franson (left) and Ivan Mackey with the instantly recognizable Kool Country truck.

✔ Wide range of summer and winter tires ✔ 8th year in business ✔ Wheel and tire accessories

Superior service and quality tires

N

early any tire you can you dream of is available at OK Tire, located beside Kool Country in Invermere's Industrial Park.

The tire business has been operating for eight years now. Manager Rick Lake came on board in August of 2009. After growing up in the valley, Rick moved to Saskatoon for 20 years and then returned.

"We have the full line of tires in stock," Rick said, "but we can special order any tire you need."

Available now is the Hankook Optimo 4S, a true four-season tire.

OK Tire also sells custom wheels and winter wheels, as well as wheel and tire accessories.

All of Rick's staff know their stuff, work hard and give great service.

"Our tire prices are comparable or better than in Calgary or Cranbrook," Rick said.

Rick Lake, manager of OK Tire, knows he has the best tire business in the Columbia Valley.

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Columbia Valley Business Magazine 2011—2012

Valley Solutions 250-341-1903 valleysolutions@shaw.ca www.valleysolutions.ca

✔ A watchful eye over your second home ✔ Regular checks on all properties ✔ Quick call-out for any household problem

Local couple watches over vacation homes

W

hen Bob and Judy Beck moved to Fairmont from Calgary full time in 2004, they noticed a strange phenomenon.

By the time October rolled around, their's was the only house on the street still occupied.

The Becks saw a need.

In 2006, they started a business, Valley Solutions, to take care of those empty homes.

"Valley Solutions focuses on the needs of the vacation homeowner," Judy said.

Together, Bob and Judy check homes as often as insurance requires, and more often when temperatures drop below minus 20.

They can be there to meet contractors should the home owner need to replace a leaky tap, or have a room re-painted.

"We are the homeowner's presence in the valley," Judy explained. "Wherever they are, they can call me and I will head straight over."

After four years in business, Valley Solutions now cares for almost 30 homes between Spur Valley in the north, and Columere Park in the south.

"It has grown each year by about 25 percent," Judy said.

About a third of those customers, Judy explained, rent out their home on a weekly basis through a vacation stay website.

Judy and Bob will check on the home after the tenants have left at the end of the week.

"We check there is no damage, wait for cleaners to arrive, and organise repairs if they are needed," Judy said.

"I'm here to look after the home and make sure the renters stick to their agreement."

Last winter, a couple of Judy's clients realized how worthwhile the service was.

"Last winter, a couple of my clients had the heating fail in their home," Judy recalled.

"While we waited for the repairs to be done, we put in electric heaters so there was no damage."

Judy and Bob consider their business

Bob and Judy Beck care for nearly 30 vacation homes across the valley. "semi-retirement". Before they moved to the valley from Calgary, Bob was a firefighter and Judy had a career in large hotel management. They have one adult daughter, who lives in Calgary and just became engaged.

Valley Solutions is a labour of love for the Becks.

"We're retired but this keeps us busy," Judy said. "We meet lots of great people and get to visit lots of places we wouldn't usually.

"Fairmont is a nice community and the Columbia Valley is a nice area to live in. We'll never move back to Calgary now."

Bob and Judy are active members of the community, and that means they have the network to solve any housing dilemma.

"I have so many contacts in the valley that if I can't fix something, I know who to call," Judy said. "With this service, anything I can do for you, I will."

Columbia Valley Business Magazine 2011—2012

Crazy Soles running & Yoga Store 1045B 7th Avenue, downtown Invermere 250-342-2074 - crazysoles@telus.net www.crazysoles.ca

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✔ Unique clothing and shoes ✔ Nutrition and accessories ✔ Free weekly trail runs

Jordie and Beva Kirk run Invermere's only running and yoga store.

An athlete's paradise in downtown Invermere

T

he newly located Crazy Soles running and yoga store is well into their fourth year of success.

Competitive runners Beva and Jordie Kirk moved to Invermere and opened a tiny store in 2008 to meet the needs of runners and yoga athletes seeking quality service and products.

Since then the business has grown and is now enjoying more space in its beautiful new location on Invermere's main street. Beva and Jordie stress that they are very grateful for all the support, both from loyal locals and the visitors who return to the store every time they are in town.

“I think my favorite part is meeting all the new runners, hearing about their adventures and sharing our beautiful trails with them,“ Beva said.

But Crazy Soles is far more than just a retail store! They are active members of the Columbia Valley's recreational and athletic scene,

organizing free group runs, kids' running programs and the annual Crazy Soles Nipika Trail Run. The business and its staff also offer their support to numerous other valley events through sponsorship and volunteerism.

This year at Crazy Soles visitors can look forward to a huge selection of brightly-coloured Nuu-Muu exercise dresses, skirts and a whole selection of minimal footwear including Vibram Five Finger Shoes. This winter the store will supply Nordic skiers with a range of gear. Beva and Jordie are both avid cross-country skiers and are very excited to support fellow Nordic ski enthusiasts with top-quality service, apparel and hardware.

“With the lake getting so much use in the winter for Nordic skiing we need to support that. It’s very easy for us because we enjoy it so much ourselves.,” said Beva, who competed in the 2011 World Master Cross Country Ski Events this past winter, coming home with several medals.

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Columbia Valley Business Magazine 2011—2012

AG Valley Foods

✔ Locally-owned and family-run ✔ Full range of gluten-free products ✔ Friendly and knowledgeable staff

906 7th Avenue, Invermere 250-342-3330

Sydney-Anne and her sons Greg and Eric have built a reputation for community giving and great customer service at Valley Foods.

Challenge the Mundane!

"W

hat can we do to be different?" The staff and management of Valley Foods are always asking this question.

Cleanliness, friendliness, quality and competitive pricing are a given at most grocery stores. Meeting industry standard is good but the team at Valley Foods strives to be great. They want to exceed your expectations and guarantee an excellent shopping experience. How do they do that?

They start by listening to you — the customer. As independent operators, they can embrace change and put it into effect readily and easily. When customers voice their opinions or concerns, the staff and management of Valley Foods listen, consider their options and respond quickly.

Valley Foods was listening when Baby Boomers said, “We want to enjoy an active and healthy lifestyle and we are ready to change our eating habits.” They understood when parents insisted, “We want to ensure our children get the best possible start in life.” They complied when customers suggested, “We want access to alternative food groups. We want more choices.”

You will find a vast and exciting selection of alternative choices at Valley Foods. You are invited to take time to browse the aisles and explore these options.

Valley Foods has seen many internal and external changes since Sydney-Anne Porter bought the business 13 years ago.

Customers have reaped the benefits from a growing selection of delectable delights and frequent cosmetic facelifts. Life is never boring at 906-7th Avenue and change is a frequent visitor.

The biggest change took place when Sydney-Anne’s sons, Eric and Greg Lapointe, agreed to join her business five years ago. The boys were eager, willing and passionate in their desire to develop and understand the grocery industry. Their passion and maturity grew as their knowledge and sense of community increased and now, Eric and Greg are running the business.

With great pride and confidence, Mom has handed over the reins and is assisting from the sidelines. Inspiration, vitality and passion are key elements of a successful business and SydneyAnne trusts her boys have it all!

Valley Foods endeavours to anticipate and exceed the community’s needs in every possible way. Their CVCC awards are a symbol their success. They were named Retailer of the Year in 2000, 2001, 2005, 2006, 2007, 2008 and 2010 and Business of the Year in 2002, 2003 and 2009.

Eric and Greg are dedicated to accepting the challenge and look forward to continue serving you with a difference!

Columbia Valley Business Magazine 2011—2012

Nelie's Salon

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✔ Men's and women's hairdressing ✔ Hair for special events and weddings ✔ Colouring, highlights and perms

Unit #3 - 7527 Main Street West Radium Hot Springs 250-347-6706

Cutting edge styles for everyone

E

ntering its second year in business, Radium Hot Spring’s freshest hair salon is still going strong.

Nelie’s Salon, located around the corner of Main Street’s Kootenay Block, provides an intimate, contemporary setting for all of your hairstyling needs.

Classic or modern, the only thing standing between you and your ultimate hairstyle is a little bit of imagination — which you can let salon owner Jeanelle Reynolds take care of.

Jeanelle was born and raised in Invermere, graduating from the

College of the Rockies’ hairdressing program in 2008. She also holds a business diploma from Mount Royal University in Calgary; so she was well prepared to take on the task of owning and operating her own business.

Nelie’s provides cuts for every member of the family, as well as colouring, highlights and permanent waves. Also available in the salon are a wide selection of AG Hair Cosmetics and Moroccanoil for purchase.

Jeanelle can also work with your specific needs in preparation for special events such as fashion shows and graduations; so don’t hesitate to give her a call with your custom requests.

Road Runner Glass Fairmont Hot Springs 250-345-2132 info@roadrunnerglass.ca www.roadrunnerglass.ca

Nelie's Salon in Radium is open for appointments and walk-in clients.

✔ 2010 Business Excellence Award winner ✔ Serving the area since 1982 ✔ Auto glass, residential and commercial

Security, style and sun protection offered by local glass firm

A

ward-winning Road Runner Glass is entering into its 30th year serving the Columbia Valley and surrounding area.

With a 2010 Business Excellence Award for best trade services under their belts, owners Murray Foster, a certified Journeyman Glazier, and glass artist Kaylene Earl are proud to offer a full range of glassworks services from their base in Fairmont Hot Springs. From auto glass to commercial buildings to historical restorations, the knowledgeable and friendly fiveperson team is ready to take on any project.

“I believe that the secret to our success is the quality of workmanship and employees

who strive to maintain that quality,” Kaylene explained. In addition to providing top quality glass for homes, commercial projects, industry and automobiles, Road Runner also offer speciality glass. These custom made pieces include stained and etched glass, glass deck railings, shower enclosures and decorative glass.

“We’re also proud to be a dealer and installer

of Armorcoat window film,” Kaylene said. “It’s a great security feature especially for second homes which are often left sitting empty. It would take sledgehammer hits over and over to break through the glass.”

The clear barrier bonds to the inside of windows, reinforcing glass as well as protecting against 99 per cent of ultraviolet rays.

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Columbia Valley Business Magazine 2011—2012

Mac-Neil Neil Carey: 250-341-7084 - neil@mac-neil.com Gord Fullerton: 250-341-7148 - gord@mac-neil.com www.mac-neil.com

✔ Mowing and irrigation ✔ Landscaping and tree services ✔ Serving the valley for over 20 years

Your one-stop company for all your outdoor needs.

Mac-Neil: Creative outdoor living

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ot many people know the story of Mac-Neil Mowing. Twenty five years or so ago, two brothers, spending their summer living in Timber Ridge, decided to make some summer money by cutting their neighbour's lawn.

One lawn turned into two, two became four and before long a business was born.

Mac-Neil Mowing has been making valley lawns shine for a quarter century and in the last seven years has added Irrigation and Landscaping divisions to their ever-growing business.

Neil Carey, owner of Mac-Neil, said this about their humble beginnings: "I think I spent my mowing money on hockey cards that first summer. It's been a lot of blades of grass cut since then."

The company has been fortunate to maintain one essential element over the years.

"We have always had great people working with this company," Neil said. "We try to make it feel like family . . . that's how we started."

Gord Fullerton joined the team in 2003 and Mac-Neil Irrigation was created to keep up with the demand of watering issues in the valley.

From the smallest leak in your garden to golf course sprinkler installation, Mac-Neil can handle all your water issues.

Mac-Neil Landscaping followed closely behind and with it a one-stop company that can handle all your outdoor needs.

"We work closely with a few different businesses that enable us to offer services beyond most companies", Gord stated.

Whether it's a new deck, tree services, firewood, horticultural needs or window washing, Mac-Neil can help you out.

“There are a lot of aspects to keeping the outside of your house as nice as the house itself. We'd like to think we are able to handle any of your outside needs. If we can’t do it, we

will find you someone who can,” Gord said.

Recently, 3D computer-generated design has been added to the Mac-Neil Landscaping services list.

“It gives our clients a great visual tool for picturing their landscaped property,” Gord said.

“Sometimes it’s hard to stare at the bare dirt and imagine a nice backyard. This program helps with that. Having a good imagination helps, too!”

From the biggest dreams to the smallest project, working with the customer to match their needs is number one on the list for the Mac-Neil crew.

“We take pride in the work we do,” Neil added. “Your home is the greatest asset you have and we want to help you out in any way we can. We love what we do for a living and the results show.”

That is the story of Mac-Neil. Mowing, irrigation, landscaping and much more. A onestop company for all your outdoor needs.

Raised in the valley and making it shine, one lawn at a time.

Manulife Securities Incorporated = IDA Manulife Securities Incorporated = IDA Manulife Securities Investment Services inc. = MFDA Manulife Securities Investment Services inc.Inc. = MFDA Manulife Securities Insurance = INSURANCE Manulife Securities Insurance Inc. = INSURANCE Columbia Valley Business Magazine 2011—2012 ∙∙∙ 13 French French

Corporate Logos: Trade Name + Dealership Sub Logos Corporate Logos: Trade Name + Dealership Sub Logos Colour: PANTONE 349 Colour: PANTONE 349

3/16" Minimum size to be used on business cards

English

English

MANULIFE SECURITIES INC.

3/16" Minimum size to be used on business cards 3/16" Minimum size to be used on business cards Street, Invermere 712-10th 250-342-2112 (phone) 250-342-2113 (fax)

✔ Financial planning and life insurance ✔ Investment advice ✔ $115 million in client assets

Financial Planning With a Full Tool Box

1/4" Minimum size to be used on the standard sized brochures 1/4" Minimum size to be used on the standard sized brochures

B 1/4" Minimum size to be used on the standard siz

rendan Donahue Sara brochures.

5/16" This size to be used and on all oversized 5/16" This size to be used on all oversized brochures.

Worley know how to put together a financial plan, and have the investment tools to back it up.

Brendan and Sara co-own the Manulife Securities Incorporated office in Invermere, where they work as investment advisors and life insurance agents, together with their administrative assistant Judy Sauve-Wilkins.

3/8" This size to be used on pieces where the width of the piece exceeds 12”.

“The financial backing and resources of 3/8" This size to be used on pieces where the width of the piece exceeds 12”. a large corporation like Manulife has been a great comfort and benefit for our clients,” Brendan said, “Yet we are still able to maintain our independence when making investment and insurance recommendations.

We are in no way obligated to use Manulife Sara Worley and Brendan Donahue offer a full range of products for our clients.” financial services from their downtown Invermere office.

The firm specializes in a variety of services, including financial planning, estate plan- of educational training through the Canadi- mographics of the community.” an Securities Institute. ning, and life insurance.

The branch has also qualified to attend “Being licensed to sell stocks and bonds, special conferences during the past three “We basically help people decide what to do with their money and how to invest their as opposed to just mutual funds, brings on years where Sara and Brendan are able to savings,” Brendan said. “Unlike other local a whole other level of regulatory scrutiny meet with and pick the brains of top investfirms, we are able to sell more than just mu- and educational requirements,” Sara ex- ment professionals and Manulife executual funds, so we can really add value and plained. “Many financial advisors find this tives from across the country. cost savings when helping people with their too difficult, or just too cumbersome, but “It’s a real benefit being from a smaller we make the commitment to better serve community like Invermere to be able to investments.”

Manulife Securities Incorporated is the our clients.” chat with top guys from a large firm like During the past year, Brendan and Sara Manulife Securities Incorporated about only locally licensed securities firm — a dishave passed the important milestone of what they are recommending to their clitinction Brendan and Sara are proud of.

“While other local firms can only invest in $100 million of client assets under man- ents and how they are running their pracmutual funds, we can deal in mutual funds, agement, recently reaching the $115 mil- tices,” Brendan commented. stocks, bonds and other products,” Sara ex- lion mark.

The Invermere office has a lot in store for “We’ve been very fortunate to be located the next twelve months, Sara revealed. Afplained. “Anyone in the industry can put together a financial plan, but how we follow in a retirement community and have been ter much success in the local area they will through with investment recommendations very well received by the public” comment- be looking to expand the business by one ed Brendan. “We’re pretty conservative by more advisor, provided they can find someis where we really add value for our clients.”

In order to receive qualifications as li- nature and have a lot of experience deal- one with the right qualifications, expericensed investment advisors, Brendan and ing with retirees and estate matters. I think ence, complimentary skills and, of course, Sara committed themselves to a higher level those attributes match up well with the de- personality.

5/16" This size to be used on all oversized brochur

14 ∙∙∙

Columbia Valley Business Magazine 2011—2012

Selkirk TV and Appliance Ltd. 1229 7th Avenue, Invermere 250-342-6415

✔ Generous selection of furniture ✔ Electronics and appliances ✔ 40 years in business

Family-run electronics store celebrates 40 years in business

A

fter years of experience, Selkirk TV and Appliance has expanded their store to include a comfy selection of home furnishings. Recline in a leather chaise lounge, and see why their furniture choices are so popular.

This year, Selkirk TV and Appliance is proudly celebrating the 40th year of operation under the Matheson family. Two generations of Mathesons have owned and operated Selkirk TV and Appliance, and three generations have served in the store since Don and his wife Joyce purchased the business in March 1971.

After Don passed away this year, he left some big shoes for their son David to fill. David began working in the store full time when he was 12 years old, and David’s son Andrew has now joined his father and mother, Jayne at Selkirk.

“We couldn't have made it to 40 years without our wonderful staff,” said Jayne. “Some of them have been with us for a long time and have become our family too. Thank you as well to all of our customers, locals and visitors alike, who have supported us for 40 years."

Selkirk TV and Appliance has a variety of electronic equipment, gadgets, and accessories.

Customers can browse a selection of flat screen TVs, audio equipment, and computer accessories. They also carry large household appliances including washing machines and fridges. The store is able to offer home delivery of large appliances.

Selkirk TV and Appliance has now expanded half of the store to accommodate their growing selection of home furnishings, including beds, mattresses, couches, dining room and coffee tables, wall hangings, and small decorative items.

“The furniture has been really well-received since we started bringing it in more than a year ago,” David's wife Jayne said. “Some of the furniture is so popular, it just flies out of the store.”

Jayne, who takes care of the furnishings section, as well as looking after bookkeeping for the business, said most of the furniture is made in Calgary or sourced nationally.

“We try really hard to make sure the furniture we stock is all Canadianmade,” she said. “That's important to us.”

In addition to the furniture in-store, customers can make selections from a catalouge, and Selkirk TV and Appliance will order your choice.

Another store specialty: cell phones. Selkirk TV and Appliance is the only cell phone dealer in Invermere and the surrounding area.

“Cell phones are certainly one of the most popular areas of our business,” David commented.

If customers don’t see a cell phone in the store that interests them, they can order one from the Telus catalogue. Selkirk TV and Appliance is also a Source franchise dealer.

Jayne and David Matheson are celebrating their 40th year in business in downtown Invermere.

No matter what a customer’s request, David said he will do his best to make sure everyone feels welcome in the store – something he’s strived for over the years of owning a business.

“One of the best parts of having this store is getting to know people over the years,” he said. “You serve them for so many years, and you really build up a friendship that way.”

David and his family plan to continue welcoming customers until he retires.

Columbia Valley Business Magazine 2011—2012

Bighorn Meadows Resort 10 Bighorn Boulevard, Radium Hot Springs 877-344-2323 www.bighornmeadows.ca

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✔ Vacation rentals ✔ Full and part-ownership ✔ Hot tub and outdoor pool

Left: This five-star getaway has stunning views of The Springs golf course. Right: The light and spacious suites can accommodate up to eight people comfortably.

Bigger, Better, Closer: Bighorn Meadows Resort

W

hether you want a beautiful vacation rental or exquisite fractional ownership experience in a tranquil mountain setting, you’ll find what you’re seeking and more at Bighorn Meadows Resort.

This award-winning, five-star getaway enjoys an enviable position on the edge of the Village of Radium Hot Springs. It’s just a short stroll from downtown shops and cafés, seconds from the Springs Golf Course — and better yet, only a two-and-a-half hour drive from Calgary.

“We’re bigger, better and closer than our competitors,” said Marlise Stewart, the Director of Sales and Marketing for True Key Hotels and Resorts. “We offer uncompromising quality in a luxury resort with great value. Our vacation homes offer space, comfort and quality that are ideal for individuals looking for a relaxing getaway or a fun family vacation.

“The value proposition at Bighorn is also extraordinary. When you compare how many hotel rooms it would take to accommodate eight people, versus one of our large, three bedroom vacation home units that can ac-

commodate the same number, the price is unmatched and the in-room amenities and space are far superior.”

Set amongst the Purcell and Rocky Mountain ranges, with the Columbia River winding past, Bighorn Meadows Resort enjoys picturesque surroundings along the ninth hole of the acclaimed Springs Golf Course, ensuring peace and tranquility throughout the year.

With their generous size and high-end finish, the suites at Bighorn Meadows pair comfort and style with functionality. Each of the one, two, and three-bedroom vacation homes come well equipped with everything you need for a relaxing stay, including a washer and dryer, fully stocked kitchen, dishwasher, barbecue, patio and exceptional views.

All accommodations, from guest rooms to three-bedroom suites enjoy access to a choice of amenities, including complimentary movies, books and games, an outdoor pool and hot tub, children’s playground and plenty of outdoor space. Vacationers can also take advantage of all the area has to offer with some fantastic packages available through the resort, including spa getaways, golf and skiing specials. Just turn the key to your suite, open the door and you’re home.

“This is a really family-friendly resort and we want people to feel as comfortable as possible, as if they are in their own home,” Ms. Stewart explained. “This area offers something for everyone. We are close to town but remain secluded amid the Springs Golf Course. It’s a short drive to any number of outdoor activities, including ski resorts and golf courses, an abundance of hiking trails and lakes and we are only a short 10-minute drive from all the shops and services that Invermere has to offer.”

As well as being a paradise for outdoor enthusiasts during the spring, summer and fall, the resort enjoys a strong reputation among winter sports lovers, winning an award this winter for Favourite Non-chain Resort in Western Canada from SnoRiders Magazine. Other accolades include two Columbia Valley Business Excellence Awards and a 2010 Certificate of Excellence from TripAdvisor.com.

With suites accommodating up to eight people, and multiple purchase options including three-week fractions, one-eighth, one-quarter, and whole ownership, plan the perfect retreat at Bighorn Meadows Resort and you may just find yourself staying for a lifetime.

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Columbia Valley Business Magazine 2011—2012

Hoodoo Grill 5388 Highway 93/95, Fairmont 250-345-2166 - www.hoodooville.ca

✔ Delicious new menu ✔ Prime rib, crab and chicken wing specials ✔ Fully-licensed bar

Great food, relaxed atmosphere and spectacular surroundings

W

ith its sizzling new menu, live entertainment, welcoming ambience and tasty specials, it’s easy to see why the Hoodoo Grill has visitors and locals coming back time and time again.

The popular restaurant is now into its sixth year in business in Fairmont Hot Springs, offering a freshly revamped menu which fuses Canadian classics with exotic world flavours. On summer evenings the smell of barbecuing fills the air on the expansive, covered patio, while in the colder months hot and spicy chicken wings offer the perfect antidote to the winter chill.

Starting their first restaurant in 2006 was an adventure for Rory Sinclair and his business partners. The Hoodoo Grill was born out of TJ’s Pizza and Totem Shop, an eclectic Fairmont institution. Opening on May 18th, 2006 — the long weekend that signals the start of summer in the valley — was a trial by fire for the new owners. They hit the ground running.

Just one year later, with business booming at the restaurant, they took the leap and bought the campground beside the eatery and the gas station alongside that, creating their very own mini Hoodoo community. It consists of a thriving RV resort with 130 sites and a waiting list to get in, the recently-renovated Centex gas station, and, of course, The Hoodoo Grill.

“I love being a real part of the community and meeting everyone who comes through,” Rory said. “So many people come in and then come back a year later and greet everyone by name. I like to think that we’re a vacation experience for visitors as well as a locals’ favourite.”

Rory and his hard-working team pride themselves in taking on an active role in the valley community. As the founders and organizers of the annual Hoodstock, they created a music festival which became a key part of Fairmont’s summer lineup.

By 2011 the event had grown so rapidly that, with Rory’s blessing, organization was handed over to the Fairmont Business Association, with Rory and team now taking on a smaller role. To accommodate the festival’s success it is now hosted at Coy’s Par 3 golf course, just minutes down the road from its original location beside the towering Dutch Creek Hoodoos, after which the restaurant and RV park are named.

“We have a lot of pride in what we started up,” Rory explained. “We try to support as many local initiatives as we can. We’re part of a community and the whole community benefits when things like Hoodstock go well.”

Rory Sinclair and Head Chef Donovan Sawatzky like to keep the menu fresh at The Hoodoo Grill, changing it at least twice per year.

The Hoodoo Grill also sees its share of musical performances, hosting a jam night each Thursday and live music from local acts and touring artists. Other special nights at The Grill include Prime Rib Sunday, all-you-can-eat crab each Tuesday, and on Wednesdays people queue out the door for the ever-popular wing night.

As well as keeping customers well fed, Rory and his head chef Donovan Sawatzky have created a successful apprenticeship program to help young cooks gain industry qualifications. Rory and his wife Erika have also just taken on their most important role yet: as new parents.

The couple’s first son, Seamus, was born during the fall of 2010.

The Hoodoo Grill is open from 5 p.m. to 11 p.m., seven days a week.

Columbia Valley Business Magazine 2011—2012

Rona North Star Hardware & Building Supplies

∙∙∙ 17

✔ Hardware and building supplies ✔ Laminate and ceramic tile flooring ✔ Self-service lumber yard

410 Borden Street, Invermere 250-342-6226 - 1-877-342-6226 www.nstarhw.ca

People come first at local Hardware Store

S

erving the Columbia Valley since 1985, North Star Hardware and Building Supplies Ltd. has always had people as their number one priority.

With its friendly, knowledgeable staff, the level of service is second to none. And if they don’t have a particular product in stock, they will be more than happy to order it in for a price comparable to that of the larger, big-box hardware stores found in the city.

Starting out as a planer mill in the late 1950s, the business, owned and operated by longtime valley residents Leo Bukovnik Jr. and his brother Tony Bukovnik, has grown into a two-level, 6,000 square foot hardware and building supply store.

“It’s the people that work here that keep our customers coming back,” said retail hardware manager, Chris Corey. “The relationship we have with our suppliers allows us to offer unmatched customer service with all of our products.”

One of the reasons local contractors frequent the business is their incredibly large selection of high-grade power tools. Working closely with Makita, North Star Hardware and Building Supplies has the largest selection of power tools in the valley, and is able to provide a high level of service for any tool purchased so you’re never left high and dry on the jobsite.

“Being able to get service and parts for the tools we sell is a high priority for us. We are confident that when we sell you a tool we have the service, the parts and the backing from the manufacturer if there ever is a problem with the tool. We are the preferred choice for all of your power tool needs.”

Another reason to shop at North Star Hardware and Building Supplies is their expanded selection of laminate and ceramic tile flooring products. And remember, if it’s not in the store, the staff will be more than happy to special order whatever fits your flooring needs.

North Star Hardware and Building Supplies operates under the Rona umbrella,

Ryan Donald (left) and Chris Corey are on hand to help with all your hardware and building supply needs at Invermere's Rona North Star Hardware and Building Supplies. which allows them to maintain competitive prices and access to the latest technology, said Chris.

“Because of our close relationship with Rona, there is no delay in getting new products here. Anything you can get in the city you can get right here in Invermere as it is released.”

Being affiliated with Rona is a win-win for both the staff and customers, as it allows for pricing on par with stores in the major centres, but it does not limit the store’s ability to order non-Rona products if what the customer wants isn’t available.

“Rona is truly a Canadian company, and

has a strong commitment to supplying environmentally responsible products,” said Chris. “We are pesticide-free and our lumber comes only from certified forests. We also went to a J grade with our lumber which is a superior product.”

In terms of lumber, North Star Hardware and Building Supplies has been working on improving their self-service lumber yard to make it even easier to find the right product for whatever project you have on the go.

North Star Hardware and Building Supplies is open from Monday to Friday from 7:30 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m.

18 ∙∙∙

Columbia Valley Business Magazine 2011—2012

Hi Heat Insulating.com Windermere 250-342-7260 — (cell) 250-342-7676 www.hiheatinsulating.com / hiheat@rockies.net

✔ Attics, vaulted ceilings and flat roofs ✔ Floors and crawlspaces ✔ Sound-proofing

One insulation – many applications

H

i Heat Insulating has been helping to keep families warm for more than 20 years, offering a superior service which allows clients to keep their building projects on schedule.

This residential and commercial insulating company, owned and operated by Donna Hazelaar, proudly serves the entire East Kootenay region, from Golden to Elkford.

Along with the fiberglass batt and spray foam which Hi Heat has always offered their customers, they are also able to provide the Full Fill Dense Pac Cellulose System. This system is something that you might want to consider for your next project when deciding what insulating method to use for exterior walls, vaulted ceilings, sound partitions

or floor cavities.

Cavity voids around electrical boxes, plumbing pipes and other areas that are likely to happen with batt insulation are eliminated with this system because the cellulose is machine injected at a high density, elimiDonna Hazelaar nating air pockets, which can reduce the overall efficiency of the wall.

This system also seals the walls from air infiltration while providing density which will limit convection — this ensures a consistent R-value and no settling.

The Cellulose Dense Pac System is the most efficient and environmentally-friendly way of insulating as it is made from recycled paper.

Screen Solutions 1820 Wilmai Place, Windermere 250-342-7656 www.screensolutions4u.ca

Screen solutions for any outdoor space

Hi Heat Insulating can help find the perfect insulation for any space.

✔ Perfect for any outdoor space ✔ Custom built on-site ✔ Block up to 80 per cent of ultraviolet rays You'll get bug and weather protection with custom built screens from Screen Solutions.

I

f you’re seeking an environmentally-friendly, custombuilt screen room or enclosure which is perfect for any patio, hot tub, deck or outdoor space, Screen Solutions have just what you need.

Owner Harold Hazelaar started Screen Solutions in 2010 as a subsidiary of his exterior railings firm, HD Railings Ltd, which has been serving the valley for more than 13 years.

“Our screens are ideal for someone who has a deck, hot tub or patio on their home, or a nice yard and would like a freestanding structure they can relax in without being eaten alive by bugs,” he explained.

Harold will site build a customized screen to fit any space; from simple screened walls to freestanding, screened rooms. These come with the option of fixed, permanent walls, or screen curtains, which can be pulled back when not in use.

The environmentally-friendly screens not only provide protection from mosquitoes, wasps and other insects — they also block up to 80

per cent ultraviolet rays from the sun and reduce wind.

In addition, the screen rooms retain some heat from outdoor heaters, keeping the screened area warmer.

As all screens are custom designed and built, any tastes, style and budget can be catered to. Installation takes anywhere from a few hours to a few days.

Call Harold for a consultation today.

Columbia Valley Business Magazine 2011—2012

The Columbia Valley Pioneer N E W S PA P E R

8-1008 8th avenue, invermere 250-341-6299 info@cv-pioneer.com www.columbiavalleypioneer.com

∙∙∙ 19

✔ The valley's favourite weekly newspaper ✔ Publisher of six popular local magazines ✔ Distributed across the Columbia Valley and in Calgary

The valley’s number-one source for news

E

very Friday The Columbia Valley Pioneer hits newsstands packed with local news, beautiful photography, eye-catching advertisements, compelling human tales and thought-provoking readers letters.

As one of the few independently owned newspapers in the province, The Pioneer is proud to have the editorial freedom to report without outside influence — getting to the heart of every issue affecting the valley.

Since the first edition on September 16th, 2004, full-time residents and vacation home owners have turned to The Pioneer for community news, event listings and advertising.

During the past seven years, the newspaper has grown and developed, but the talented eight-person team still proudly upholds the original mandate: to record the valley’s history as it unfolds.

“We believe we can only know the path ahead of us if we understand where our newspaper came from,” said Pioneer Publisher, Rose-Marie Regitnig. “The Pioneer look is enhanced by the vivid colours and easy-to-read font. We pride ourselves on creative ad design produced by our talented, in-house graphic designers. We never shortchange our attention to quality and design.”

“The Pioneer takes a conciliatory approach to news. We report on local and regional stories that affect our community. Our style is respectful, compassionate and personal.”

In January 2010, The Columbia Valley Pioneer was purchased by Robert W. Doull, an experienced newspaper man who owns eight B.C. papers and continues to run The Pioneer as an independent publication. He was drawn to the paper by its original, modern layout and comprehensive editorial coverage, seeing it as a leading light for the industry.

Now The Pioneer is the flagship newspaper of Misko Publishing. It is distributed to more than 100 Columbia Valley locations each week, with the 6,400 copies snapped up by eager readers from Spillimacheen in the north to Cranbrook in the south. The newspaper’s

Pioneer staff, back, left to right: Gayle Engstrom, Office Assistant; Dave Sutherland, Advertising Sales; Kate Irwin, Magazine Editor; Joshua Estabrooks, Reporter. Front, left to right: Rose-Marie Regitnig, Publisher; Shawn Wernig, Graphic Design; Kelsey Verboom, Editor; Emily Rawbon, Graphic Design. reach also extends to Calgary, where the remaining 1,600 copies are distributed across the city.

In 2005 The Pioneer earned a printing award from the International Gallery of Superb Printing, and the following year, then-publisher and owner Elinor Florence was named Columbia Valley Entrepreneur of the Year.

On top of providing up-to-the-minute coverage via the newspaper, The Pioneer also has a brand new website this year and in 2011 has extended its reach via social media, including Facebook and Twitter.

“Not enough emphasis can be placed on staying connected with the community and current events and encouraging readers to stay connected to us,” Ms. Regitnig added.

“We are the community newspaper. We belong to each citizen and are only as good as our readership believes we are. We value the input of individuals, district officials, politicians and community groups.”

In addition to the Columbia Valley Business Magazine, The Pioneer produces 10 publications annually including the Columbia Valley Map Book, The Columbia Valley Dining Guide, The Columbia Valley Homes and Lifestyles Magazine, Radium Hot Springs Magazine, The Columbia Valley Wedding Magazine, and Map Pads for Radium, Invermere and Fairmont.

The Columbia Valley Map Book is the team’s largest and furthest reaching publication, with a distribution of 100,000. Now in its 16th year, the handy, four-season guide to the valley’s mountain paradise is handed out throughout Western Canada and North America. In 2011, The Pioneer also relaunched its popular Columbia Valley Homes Magazine as the new-look Columbia Valley Homes and Lifestyles, to encompass all that the valley has to offer to residents.

Over the upcoming year, The Pioneer team looks forward to growing and adapting the newspaper and all of its publications to meet the changing media needs of the valley.

Serving the Columbia Valley since 1988

Our friendly and experienced crew pride ourselves on providing a diverse range of specialties.

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Peter Pankovitch [Owner Operator] / w: 250-342-0065 / c: 250-342-1073 / e: pjpank@telus.net