HSBC Ireland Case Study | IP Networking
2 Case Study - HSBC Ireland
Customer Overview HSBC Ireland is part of HSBC Global and provides corporate and private banking, insurance and securities services. It employs over 500 people in Dublin.
The Need A concerted cost efficiency drive raised the need to reduce the cost of HSBC Global’s Bermudabased e-faxing solution and HSBC Ireland call costs.
The Solution HSBC Ireland use eircom IP Networking for hosting e-faxing in Dublin at a significantly reduced cost, and for carrying all external HSBC Ireland calls.
The Benefit • Cost of sending faxes for HSBC Global reduced by 79%. • HSBC Ireland call costs reduced by 29%. • True confidence in IP Networking as a stable, resilient service on a 24/7 managed network from eircom.
“For us, the IP network has be a ‘set it and forget it’ solution We have not had to perform a maintenance on the network, has proved extremely resilient is key for us, considering the v of critical faxes being sent eve
Declan Cummins Head of IT, HSBC Ireland
een . any and it t, which volume ery day“.
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HSBC Ireland banks on eircom Through innovative use of eircom IP Networking, HSBC Ireland, a subsidiary of the HSBC Group, has made a large contribution to the efficiency of the group’s global operations, delivering significant cost savings for fax and telephony services.
Merging its three Dublin offices into one location in 2008 gave HSBC Ireland the opportunity to drive new efficiencies in its operations, including consolidating its telephony with one supplier. With over 500 staff relocating into its headquarters in Grand Canal, HSBC required robust infrastructure to cope with the additional users. Declan Cummins, head of IT at HSBC Ireland, chose to return HSBC Ireland’s telecoms business to eircom, primarily due to its consistent service levels and reliability. Initially, HSBC Ireland used standard ISDN lines, but as cost efficiency came into focus as a key priority in 2010, it decided to upgrade to eircom IP Networking, a decision which has since delivered savings in a number of areas.
4 Case Study - HSBC Ireland
79% reduction in international fax charges One service in target for cost reduction was a global e-faxing solution, which traditionally routed fax traffic from all of HSBC’s global offices through its Bermuda office. International call charges meant costs for the service were considerable, and alternative locations including New York and Dublin were considered to host the service. Declan knew from discussions with his eircom Account Manager that eircom IP Networking could deliver significant cost reduction, and analysis confirmed this: a Dublin-Australia fax would cost just €0.02, compared to more than €3.50 (USD5) for a Bermuda-Australia fax, a 79% saving annually. Today HSBC Ireland is the global fax hub for HSBC worldwide, sending thouands of faxes weekly over IP Networking. “The move has raised the profile and reputation of HSBC Ireland,” said Declan. “It’s also boosted the morale of our team here in Dublin as it’s recognised globally how much we’ve been able to save annually for the group.”
Network reliability provides consistency For Declan, reliability has been another key benefit of IP Networking. The consistency of the service, delivered over a network managed 24/7 by the eircom Network Operations Centre, has provided real peace of mind. “For us, the IP network has been a ‘set it and forget it’ solution. We have not had to perform
any maintenance on the network, and it has proved extremely resilient, which is key for us, considering the volume of critical faxes being sent every day.”
Migrating external voice calls to IP Networking drives further savings HSBC site-to-site calls are made free of charge through an internal group network, but HSBC Ireland staff make hundreds of external calls daily to mobile, local and national numbers. Encouraged by the cost savings delivered by IP Networking for e-faxing, HSBC Ireland implemented a second IP Networking line for external voice calls.
Looking to the future with eircom As cost reviews continue Declan says HSBC Ireland will continue to examine how its investment in IP Networking could help deliver further savings. “Our relationship with eircom is excellent,” Declan says. “Not only have they helped us realise significant cost savings, their reliability and accountability is second to none. If we chose to implement any new technology for voice or data in the future, eircom would be the provider we’d choose.”
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“During the first three months following the migration of all voice calls to IP we have seen a saving of 29% on our phone bill, compared to ISDN. Looking for ways to make cost savings is one of our key objectives, and with eircom IP Networking we have achieved significant reductions in our telecoms costs,” Declan Cummins Head of IT, HSBC Ireland
Overview eircom solution at a glance
• eircom IP Networking provides the ideal basis for business efficiency, offering excellent reliability, scalability and cost effective bandwidth for voice and data services.
• eircom IP Networking is a private nationwide IP network only for eircom customers; it’s separate from the public Internet, so traffic is fully secured, and international links provide global reach.
• Bandwidth can be adjusted at any time, and dedicated capacity is available for key applications, so critical business processes run smoothly.
• IP Networking makes it fast and easy for organisations to connect offices anywhere to one network, which provides a strong foundation for initiatives like voice over IP, centrally hosted applications and secure remote working.
Get in touch To find out how IP Networking can benefit your business, please contact your eircom Account Manager. www.eircomforbusiness.ie