ICT Equipment Solutions
A complete Equipment and Service offering for all of your Network and Communications needs. From single products to strategic solutions.
// june 2011
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We can work with you to advise, design, install, monitor and manage complete network infrastructure and communications solutions.
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Section 1 Introduction
ICT Equipment Solutions ICT Equipment Solutions from eircom is a complete equipment and service offering for all of your network infrastructure and business communications needs.
Single product or end-to-end solution?
We can provide you with the latest firewall, routers, switches, headsets, voice recording or • whether you are a large or phone systems through our small enterprise or specialist equipment sales team Government body ‘eircom ICT Direct’. Or we can work with you to advise, design, • whether you need a single install, monitor and manage product supplied or a strategic complete network infrastructure solution designed and and communications solutions. delivered Save your time and cost Working in conjunction with managing multiple vendors, the industry’s leading vendors, and have more control over the and with the largest nationwide risk and costs to get maximum team of certified engineers, value from your investment. Use eircom offers a full portfolio eircom as your single partner and of equipment products and trusted provider and we will be integrated solutions. accountable for your solution.
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Need a product fast?
Solution advice required?
We offer a full range of everyday crucial business communications equipment including:
We offer a full suite of integrated equipment solutions including:
• IP Phones
• IP Telephony
• Voice Recording
• Wired and Wireless LAN solutions
• Switches
• Unified Communications
• Routers
• Mobility and Remote Working
• Headsets
• Video Conferencing
• Racks & Comms Cabinets
• Data Centre
• Cables
• Contact Centre
• Firewalls
• Network and Security Infrastructure
• Maintenance agreements eircom ICT Direct is our specialist sales division for equipment where our team is focussed on selling everyday crucial equipment from our extensive portfolio of major brands. You can call for a price and advice and can also purchase maintenance agreements or book installations of equipment purchased. Simply contact eircom ICT Direct on 1800 20 30 20, or ictdirect@eircom.ie
We will put our best experts to the task to ensure you get the best solution. Simply contact your Business Development Manager.
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Product Showcases: Page 9
Experts: Page 12
Customers: Page 16
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Learn more about our equipment solutions and visit our partner showcases
Meet our experts and see what they can advise you on
Watch and see how our customers are setting new standards in business
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Section 2 ICT Equipment Portfolio The widest portfolio of ICT equipment from leading industry brands.
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“The new video conferencing solution was an overnight success and has made a phenomenal difference to our workforce. With staff spending less time out of the office decisions can be made more quickly, while at the same time we’re backing our commitment to limit our carbon footprint.” John Mullins, Chief Executive Officer at Bord Gais
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Section 2 ICT Equipment Portfolio The widest portfolio of ICT equipment from leading industry brands.
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“We have a major focus to grow the Business Services division, and our contact centre services are a big part of that. We have a long-term relationship with eircom – they provide and maintain our contact centre platform and they’re always in close contact with us to be sure we are abreast of the latest developments as contact centre technology evolves”. Danny Kerins, Head of Infrastructure, FEXCO
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Section 3 ICT Equipment Solutions The complete suite of integrated solutions eircom offers a full suite of integrated equipment solutions.Our solution architects can provide you with specialist advice and can design, install, maintain and monitor any integrated solution you require, no matter how large or small. Or, our experts can simply provide an advisory role if you prefer to deploy and manage the solution yourself. We leverage the best of proven technologies to enable you to optimise your business and achieve maximum return on investment. eircom provides maintenance and support services up to 24x7 on a nationwide basis from its Managed Services Centre. And eircom’s Network Managed Service Solutions work in synergy with your internal IT resources to empower your network and communications systems to deliver value to your business and your own customers.
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Section 3 ICT Equipment Solutions The complete suite of integrated solutions
Network Solutions Your network infrastructure is the bedrock of any ICT investment. With our certified network design, implementation and operations teams, we can help you derive maximum value and performance from your LAN and WAN. Eircom provides best-of-breed Switches, Routers, Modems, Wireless, Optical networks, and Data Centre equipment solutions to optimise your Network and grow your business.
Voice Solutions As Ireland’s longest established and leading provider of voice services, eircom has extensive expertise in designing, building and managing standard Telephony and IP Telephony (IPT) solutions. Leveraging on our deep relationships with leading vendors, we can help you to derive multiple business benefits from Voice services with our solutions for Telephony, Messaging, Telephony Cost Management, Contact Centre, Voice Recording, Branch Office and Remote Worker and Workforce Management and Optimisation.
Unified Communications eircom’s Unified Communications (UC) solutions combine our telephony and network integration heritage with proven UC technologies to deliver any-to-any connectivity. In this way, we are able to connect voice, video, presence and instant messaging across your organisation in a seamless and costeffective manner. eircom offers an extensive range of equipment solutions including Presence, Instant Messaging, Video, Mobility, Collaboration, Telepresence, Web Conferencing, Unified Messaging and Financial Trading Systems.
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Security
Data Centre
The criticality of your organisation’s business continuity, compliance management and identity management warrants the support of a proven ICT partner for implementation and management. The ‘three pillars’ of Availability, Integrity and Confidentiality are integral to our solutions and we partner with industry leading vendors to achieve this through our offerings for Firewalls, PCI Compliance, Email Security, Web Security, Two Factor Authentication and Remote Access Security.
With the need to reduce costs and centralise the provision of end-user services, data centres need to deliver highperformance, high-capacity data switching, storage and security – both physical and virtualised. eircom leverages its proven technical design and management expertise to deliver tangible improvements to your data centre performance with solutions including Storage Networking, Data Centre Switching and Application Networking.
Peripherals
Maintenance
eircom provides all of the equipment you need to optimise your network and business communications needs, including a wide range of peripherals from leading industry partners. These include Wired / Wireless Headsets, Telephone / Analogue / Conference Sets, Power, Wallboards, Cables, Racks / Comms cabinets and Fax Machines.
To support your investments in ICT Equipment Solutions, eircom also provides you with the reassurance and comfort of maintenance agreements. We provide specialist support, in conjunction with our key partners, for our equipment solutions including Break / Fix Maintenance, Remote Monitoring, On-site Maintenance Support and Service Level Agreements.
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Section 4 Our Experts
Ronan McCarthy Managed Networks Principal Ronan can advise you on: 1 2 3 4
The importance of the network as the foundation for all services, application and service availability Designing and delivering migration paths on the Voice side to a full VoIP service Taking data from TDM to X25 and onto global MPLS networks How to make your ICT function increasingly relevant to the business by leveraging Managed Network Services
Ronan has over 20 years industry experience working in network operations and network engineering for leading international Managed Services Providers, specifically within the financial vertical. Previously Ronan worked within the education sector designing campus transformation programs. More recently, Ronan has been lead design architect for some of our Data Centre & campus deployments at HSE National Data Centre, DAA T2, Croke Park and some of the largest retail network deployments in Ireland.
Our experts have a collective wealth of experience and share with you and are among some of the top peopl the industry. They can help you choose the best path solution and get the most value from your ICT Equipm
Andy O’Kelly Chief Architect Andy can advise you on: 1 Unified Communications 2 Security Services 3 Managed Services 4 How the above solutions can deliver major business and operational benefits Andy was Technical Director of Lan Communications in 1998 and became Managing Director in 2006, where he helped forge the company’s reputation as a network integration powerhouse. Prior to this, Andy was IT manager for Quay Financial Software/CSK Software where he managed the Europe-wide voice and data communications infrastructure for the company. He has also previously worked with the Revenue Commissioners. A Cisco and Avaya/Nortel expert, Andy is a graduate in Computer Science from Trinity College.
Barry Flynn Head of Managed Networks – Delivery Barry can advise you on:
1 Best practices for solut 2 Implementation of IVR 3 Rolling out successful L
Barry has over 14 years ex and Telecoms environmen roles. He manages the fu professional services netw consultancy to the eircom
Barry successfully program implementation and rollou IVR solution based on Cisc and recently programme m and implementation of th telephony within Dublin A
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d expertise to le in their field in for your strategic ment investment.
tion delivery R and Voice Solutions LAN and WAN solutions
xperience within the IT nt in various different unction that provides work engineering & m Business client base.
mme managed the ut of AIB’s Digital co’s CVP IVR solution managed the supply he LAN, WLAN and all Airports new Terminal 2.
Stephen Mulligan Unified Communications Principal Stephen can advise you on: 1 2 3
The successful Unified Communications rollout in eircom’s flagship HQ (1HSQ) How to release the power of your networks via the use of UC technologies “deeper-dive” into one or more particular technologies or vendors, for Video, Voice, Social Media, Collaboration, IM and Presence, from Cisco, Microsoft, Avaya, etc.
Stephen is a highly experienced manager with over 17 Years in the Mobile Telecoms/IT industry. He specialises in the Application of Unified Communications and Mobility to find innovative solutions for business challenges. Stephen has a unique “business-led” perspective and can talk to customers in general terms about Unified Communications and help them understand “what it’s all about”, from the vision through the business case to the realisation and measurement of the business benefits associated with a UC rollout.
Danny Cole Enterprise Voice Principal Danny can advise you on: 1 IP Telephony (Including Hosted Options) 2 Contact Centre 3 Unified Communications 4 Voice recording 5 Work Force Management 6 Messaging Danny has over 20 years experience in the telecoms industry. He was National Services Manager for Lucent/Avaya for 10 years prior to being Operations Director for Convergent Systems which he sold to Calyx where he became Technical Services Manager. Danny comes from a service background and has a wealth of international experience.
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Section 5 Our Partners
We have the widest portfolio of ICT equipment from le including CISCO, Avaya/Nortel, Fortinet, RSA Security, Verint and Plantronics.
Experience & expertise with partner equipment solutions. Our people are the best and most qualified in the industry to serve your needs. We have the proven capability to design and deploy any ICT Equipment Solution in Ireland and on a global basis.
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eading brands McAfee, NICE,
Partner Certification And Awards Cisco Gold Partner Cisco Partner of the Year Ireland 2007, 2008 & 2010. Cisco Services Partner of the Year 2010. Cisco Outstanding Customer Satisfaction IRL 2007, 2008 & 2010.
eircom is a Cisco Gold Partner, one of only three in Ireland, which means that we can offer the most competitive prices for Cisco solutions. We also have unmatched expertise and credentials with Cisco solutions.
Cisco specialisations: • Advanced Data Centre Networking Infrastructure • Advanced Routing and Switching • Advanced Security • Advanced Unified Communications • Advanced Wireless LAN Other Cisco Authorisations: • Academy Network Partner • Cisco Smart Care Service • Customer Satisfaction Excellence • TANDBERG Migration Advanced • Tandberg Partner • WebEx Commission Pilot Program • ATP – Customer Voice Portal • ATP – Unified Contact Centre Enterprise
eircom is an Avaya Gold Partner, and has over twenty five years experience with Avaya/Nortel in Ireland.
Avaya Gold Partner Eircom also has Gold Partner status with NICE, Microsoft and Tandberg (now part of Cisco).
AVAYA Joint Service Delivery (JSD) Certification
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Section 6 Our Customers
Bord Gais and eircom Unified Communications: video communications platform
See how our customers are setting new standards Ireland today. Learn how they are optimising ICT E to reduce operating costs and improve services to
Mainstream Renewable Power trusts eircom with ICT challenges
FEXCO selects eircom for ICT expansion in their contact centre
By deploying a high quality visual communications solution, eircom has helped Bord Gais to slash time devoted to travel by 20% and significantly boost staff productivity. For Bord Gais, this has delivered significant cost-savings and supported the company’s commitment to reduce its carbon footprint.
Mainstream Renewable Power is working to become the leading offshore wind farm provider in Europe and a global renewable energy player. A high-performance ICT platform is vital for its rapidly expanding multinational enterprise. By choosing eircom to build, manage and secure its infrastructure, Mainstream has developed a strategic ICT relationship that is helping deliver on its strategic vision.
Cuisine de France and eircom Contact Centre
John O’Raw, IT Manager, Letterkenny IT
Andy Johnston, Head of Telecoms, AIB
By deploying a cutting edge customer contact centre for Cuisine de France, eircom has helped the company enhance its customer contact experience, boost workforce productivity, reduce management costs and increase profitability.
John discusses his approach to threat management and their deployment of a unified threat management platform which provided comprehensive protection and generated significant efficiencies for the organisation.
Andy discusses how their award-winning Project Alpha [customer interactions and engagements with the branches and contact centre], has improved staff performance, morale and most importantly, significantly improved customer service.
Founded in Kerry in 1981, FEXCO has grown a global customer base by providing currency-based solutions to the Financial Services and Tourism sectors and now processes over 20 million financial transactions a year. With its customer base expanding, FEXCO chose to proactively enhance the capacity and resilience of its contact centre services, and it selected eircom to help achieve this.
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s for business in Equipment Solutions their customers.
Communications platform transformation at National University of Ireland Galway
eircom delivers major ICT infrastructure to The Convention Centre Dublin
Waterford IT and TSSG invest in new Network Infrastructure with eircom
eircom will provide a next generation communications platform to the National University of Ireland Galway, [NUI Galway]. This is a five year strategic project with an investment in excess of €1m. eircom will design, deliver and support a complete Unified Communications and Network Infrastructure platform for 3,000 users at NUI Galway, using Avaya and Cisco Systems.
eircom has successfully delivered a state-of-the-art ICT infrastructure to The Convention Centre Dublin (The CCD). One of the largest ICT infrastructures deployed in Ireland in the past year, eircom designed and deployed the dynamic ICT platform which enables The CCD to offer a personal and tailored service to its’ customers to support both large and small events.
eircom has successfully provided a future-proofed network infrastructure to the Waterford Institute of Technology (WIT) and Telecommunications Software and Systems Group, their research and development centre. The investment, exceeding a quarter of a million euro was made to efficiently service the growing population of more than 12,000 students, researchers and staff at the college, both now and into the future.
David Yeates, Senior Manager IT Architecture, EBS
Brian Dunne, IT Manager, Emo
David Yeates, Senior Manager IT Architecture at EBS shares his views on using technology as a means of competitive differentiation, and explains why the biggest security threat facing Irish business today is complacency.
Brian Dunne, IT Manager, Emo Oil reveals the IT power behind Emo’s business strategy, and discusses how Emo leverages IP, mobile logistics and web technologies to help deliver on key priorities like acquisition roll-in and superior customer service.
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Section 7 Customer Support For Strategic Solutions
Superior Service Delivery We understand that the solutions we provide to enterprise customers are increasingly sophisticated and mission-critical. Our promise to you is that we will deliver your solution in a timely, professionally program-managed way, and ensure smooth handover to our world-class service operations, where you enjoy a single point of contact for all service activities. We are proud that our customers consistently point to the quality of our implementation and service operations as a principal reason for choosing eircom as their strategic partner.
Professional Implementation To Deliver On Your Vision Our structured, proven approach to the delivery of all the solutions we provide gives you important business assurance. Our professional program managers, following industry standard methodologies based on ISO 10006 and PRINCE2 principles, have delivered hundreds of vital ICT change programs to our customers, from IP migrations and premises relocations to next-generation rollouts such as IP contact centres. No matter how many elements or vendors come together
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to provide your solution, your program manager takes overriding responsibility for coordinating and delivering it all. So you can be sure you get what you paid for - a solution that delivers real benefits, and the highest levels of after-sales service to ensure those benefits keep on coming.
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Our Customer Response Centre and Customer Network Management Centres are the largest and the most advanced management facilities in the country. Our centres are manned by experienced, certified engineers 24/7, who uphold SLAs and manage the process end to end.
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• • We have the largest engineering force in the country with the highest number of partner certifications.
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Our nationwide field engineering team has a broad range of product capabilities. They are on-site when needed for hardware replacement, system configuration or troubleshooting. Our expert engineers conduct on-site reviews of your network performance to help you plan your future requirements.
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Section 8 Why eircom ICT Equipment Solutions? Unique End-To-End Service Successful Track Record
Our People – Industry Experts
Providing a unique end-to-end service for the Irish market, our specialists can advise you on getting the most out of your solution. And, if you choose to, they can also design, supply, install, operate, manage and monitor it all for you. We understand the challenges in business today and pride ourselves on attention to detail and customer service. From transforming the network and communications infrastructure at major venues like The Convention Centre Dublin, or Universities like NUI Galway, to optimising a PBX upgrade at FEXCO’s contact centre. We provide a seamless and integrated delivery and our solutions are optimally integrated with our leading network offerings.
We are proud of our successes in working successfully with our customers and delivering quality solutions. • Provider of choice for 80% of retail chains in Ireland • Largest portfolio of deployed contact centres in Ireland • Largest IPT implementation in Ireland for each of the last 3 years • Largest wifi implementation in Ireland for the last 2 years • Largest single site network implementation in Ireland for the last 3 years • Largest multi site network projects in Ireland for the last 3 years
• • •
Widest Portfolio Of Industry Brands
Choice And Ease Of Migration For Customers
Our Service
eircom has the widest portfolio of equipment from industry leading brands including: • Cisco • Avaya/Nortel, • Tandberg (now part of Cisco) • Fortinet, • RSA Security, • McAfee, • Plantronics, • Verint, • Nice, • ArcSolutions, • Datapulse
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• • •
Since we have both Nortel PBX and IPT (Cisco or Avaya), eircom can uniquely offer you the choice of solution options and easiest migration.
Trusted and qualified experts - the best in the industry Largest nationwide team of 100+ specialist project managers, architects and certified experienced site engineers Our people offer a personal touch, attention to detail and cultivate strong relationships
Customer-centric approach to service for our customers, making it as easy and streamlined as possible Our service and support organisation is built around ITIL principles Dedicated, proactive network monitoring and 24/7 support (both national and global)
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ICT Equipment Solutions Need a product fast? Simply contact eircom ICT Direct on 1800 20 30 20, or ictdirect@eircom.ie
Solution advice required? Simply contact your Business Development Manager. Visit www.eircomictequipment.com
“eircom worked closely with The CCD to match our demanding business requirements to a flexible and resilient design, and they delivered on time and on budget. The quality of their programme management, from design through to testing and handover, was outstanding. We are delighted with the results of this investment which is enabling The CCD to develop and deliver an innovative and exciting service for our customers”.
“We chose eircom as we were confident of their ability to help us achieve maximum return on our technology investment. Their in-depth knowledge of our business challenges supports our belief in cutting-edge technology as a driver of value creation within the business. ”
Killian Carroll, Finance Director, The Convention Centre Dublin
Brian Nealon, IT Director, Cuisine de France