JULY 2018
www.endeavourmagazine.com
MORATELINDO Keeping The World Connected
INSPIRED BY YOUR SUCCESS
WWW.MORATELINDO.CO.ID // 0062 21 3199 8600
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presents
MORATELINDO
KEEPING THE WORLD CONNECTED Communication is king, especially in today’s technology-driven society. Modern technology seeks to make geographical location a non-entity in terms of easy interaction, and for Indonesia, Moratelindo is leading the way. WRITTEN BY AMY BUXTON
MORATELINDO
Founded back in 2000, Moratelindo came into being with a concrete purpose and vision of becoming a prominent broadband company in Indonesia. To say that this goal has been accomplished would be an understatement, but that doesn’t mean that the ambitious beginnings have been forgotten.
S
peaking to Michael McPhail, Chief Technology Officer for Moratelindo, he noted that:
“In 2012, Moratelindo completed construction of the major international submarine backbone of Jakarta, Bangka, Bintan,
“Moratelindo was the first company to establish an
Batam, and Singapore. Earlier, a similar network was constructed
international connection to Singapore from Indonesia. As a company,
connecting Batam-Dumai-Melaka. This network is the result of
we have always challenged the status quo in the marketplace, to
collaboration between Moratel, XL Axiata and Telekom Malaysia.
ensure that quality broadband services are delivered to as many
With the increasing numbers of customer needs, the network must
Indonesians as possible. This is our core driver and the reason for
be supported by a reliable data security and to comply with this,
our existence.”
Moratelindo built 6 Nusantara Data Centres.”
Profits are of course essential, but when the driving forces
With an extensive national network in place, with fibre optic
behind the continued success of an operation are client satisfaction
cabling throughout, it stands to reason that there needs to be
and an inherent desire to keep the world connected, it’s impossible
a contingent of reliable and expert staff in place to maintain
to not feel a little in awe of the morals and values at play.
it. Countless operations pay lip service to how valuable the
There has to be a balance, though. While it would be very
professional individuals that carry out day-to-day tasks are, but
humanitarian for a telecommunications company to operate below
Moratelindo takes things a step further by including its team in
a profitable margin, that would quickly lead to a lack of committed
the company’s value statement, which seeks to: “Deliver great
shareholders, resulting in investment funds drying up. With no
customer experiences through service; Embrace and drive change;
money to remain at the cutting edge of new developments, the
Build a positive team spirit and open communication; Be innovative
fantastic services offered by Moratelindo could suffer and, by
and open-minded; Be passionate; Be humble and act with integrity.”
proxy, customers would be dissatisfied. With this in mind, Michael
It’s a rare thing to find company values that include offering
and his colleagues operate in line with a clear mission that aims to
the right environment of support and communication to staff,
“Provide excellent network quality and best value for innovative
alongside focussing on their customer experience, but that’s exactly
telecommunication infrastructure services and to be a reliable
why Moratelindo is different. Just as every kilometre of cabling is
business partner that grows together with all stakeholders.”
essential for the continued connectivity of the national network,
So how exactly has Moratelindo set itself apart as the leading telecommunications operation in Indonesia? The answer is simple; by investing time and money into the development and maintenance of a reliable national network that is as secure as it is speedy:
so too is every member of the team a vital component, as Michael explained: “We place paramount importance on the development of our teams, which is why we run extensive training programmes and
MORATELINDO development courses to nurture the capabilities of our staff. We
makes sense, when you think about how competitive the world of
also work in partnership with educational institutions to identify
technology is, and how much we are all starting to rely on a constant
and develop new graduates that have potential, to ensure that we
connection to the internet.
have a solid foundation of talent across the organisation.”
Given how progressive Moratelindo is, Endeavour asked
Given that Moratelindo is already providing customers with
Michael what the future could hold: “Currently, Moratelindo
tailored solutions, a secure and consistent network and a contingent
is undergoing a very heavy development phase, with multiple
of expert staff that are always on hand, it could appear that there
projects targeting different markets all running in parallel. The
is little else to offer, but that’s not how you grow an operation!
key undertaking right now is the development of the Palapa Ring
With integrated services already on offer, it’s a case of looking to
Project, where we were awarded both the West (Barat) and East
the future and pre-empting what consumers will need and want in
(Timor) packages by the government. A development of over $1
order to stay ahead of the curve.
billion USD, it is set to connect multiple islands across Indonesia and
In recent years, data storage has become a key issue for many
support the government’s 2020 broadband plan. The West package
consumers, with the cloud slipping into everyday vernaculars
was complete on schedule and is currently operational, while the
with ease. This issue offered a great opportunity to showcase
East package, which is significantly more complicated, is due for
how Moratelindo aims to always be at the forefront of new
completion this year.”
developments.
A trusted, respected and frequently relied upon operation,
Having identified the importance of reliable and secure data
Moratelindo offers solutions for everyone, from domestic
services, Moratelindo created a number of data centres, all designed
consumers through to government departments. It might be good
to offer hosting, collocation and cloud services, in addition to virtual
to talk, but it’s better to email and save treasured memories to
private servers as well. Taking into account that all of these services
the cloud, which is why Moratelindo will be a household name in
are available on top of more standard broadband offerings, you can
Indonesia for many years to come.
get a real feel for how forward-thinking Michael and his team are. It
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