Partnering with innovative, forward-thinking companies is one way that Blue Cross Blue Shield of North Dakota (BCBSND) offers their members holistic, high-quality health care. One critical partnership is with Sword—a virtual physical therapy platform, which offers an alternative option to supplement BCBSND’s existing provider network.
The collaboration reinvents physical therapy with personalized, clinically driven physical therapy that can be done anywhere. Virtual physical therapy makes pain prevention convenient and comfortable without losing employee productivity or time.
Sword’s personalized programs work by combining doctors of physical therapy with the power of AI. Through Sword, BCBSND members get a completely customized physical therapy experience on their own time and in the comfort of their home.
BCBSND is excited to bring the future of physical therapy to North Dakota through convenient, personalized and effective care.
Blue Cross Blue Shield of North Dakota is an independent licensee of the Blue Cross Blue Shield Association. Sword Health is an independent company providing care and disease management and wellness services on behalf of Blue Cross Blue Shield of North Dakota.
Mike Dragosavich
Brady Drake Brady@SpotlightMediaFargo.com
Geneva Nodland, Grant Ayers
Kim Cowles
Ty Betts
Josiah Kopp
Arielle Windham (Ladyboss Lifestyle) Bryce & Brittany Wuori (Pavewise) Doug Sanzone (VBOC of The Dakotas)
Nick Schommer
Paul Hoefer
Paul@SpotlightMediaFargo.com
Sam Winter Sam@SpotlightMediaFargo.com
Al Anderson
Al@SpotlightMediaFargo.com
Tori Helland
Tori@SpotlightMediaFargo.com
Dave McSparron
Dave@SpotlightMediaFargo.com
Austin Cuka
AustinCuka@SpotlightMediaFargo.com
ClientRelations@SpotlightMediaFargo.com
Jenny Johnson
Jessica Mullen
John Stuber
Editor's Note:
TACKLING WORK STRESS AND BURNOUT IN BISMARCK-MANDAN
appy August, readers! As we soak up the summer sun here in Bismarck-Mandan, this month's issue of Bis-Man INC! focuses on managing work stress and preventing burnout. We've gathered insights from local therapists and counselors to help small business owners and employees (readers like you) protect their well-being at work. This is
a must-read for anyone looking to maintain balance and stay productive. The advice from local experts provides practical tools and techniques to manage stress and avoid burnout.
We're excited to feature Greg Molinaro and his journey with Center Counseling. His story highlights the importance of accessible mental health support. We also spotlight Karolina Lym's entrepreneurial journey, showcasing the resilience and innovation driving our local economy. Every business owner and aspiring entrepreneur can learn something from her experiences.
This month, we also include insights from Doug Sanzone of the VBOC of The Dakotas and wisdom from the ND SBDC, both of which offer invaluable guidance and resources to our business community.
Plus, don't miss this month's, "Women You Should Know" column, which features inspiring stories of local women like Chris Kman, who are making significant strides in their industries.
As we face the challenges and opportunities of business life, remember that managing stress and preventing burnout are collective goals that enhance our community's overall health and productivity. Let's embrace the advice and experiences shared in this issue to make BismarckMandan a better place for all. Here's to a peaceful remainder of summer ahead for all!
Sincerely,
Bis-Man INC! Editor
WHY SMART TECH ACCELERATION IS ESSENTIAL TO YOUR LONG-TERM SUCCESS
By NorthStar Technology Group
re you feeling like you’re falling behind in today’s digital race? You’re not alone.
The cutthroat business world no longer tolerates “good enough” or subpar technology.
Therefore, it’s high time to turn technology into your growth engine. With that said, hasty tech adoption won’t cut it either. This is where smart tech acceleration comes in.
WHAT IS SMART TECH ACCELERATION?
Smart tech acceleration isn’t just updating your tech at a breakneck pace. It’s transforming it into a powerful ally for your business ambitions. This approach isn’t about quick fixes. It’s about adopting
a visionary stance to ensure your tech journey aligns perfectly with your business goals.
Say goodbye to outdated tech. With smart tech acceleration, guide your business towards a dynamic and resilient future.
TOP BUSINESS BENEFITS OF SMART TECH ACCELERATION
Smart tech acceleration offers several benefits that drive business growth. Here’s a closer look:
ADAPTABILITY AND RESILIENCE:
Stay ahead of the game by utilizing technology that adjusts to your evolving business needs. This empowers you to swiftly respond to market changes and stay one step ahead of the competition.
Think of it this way: when the business landscape shifts
due to economic changes, consumer trends, or unforeseen challenges, your operation will not only survive but thrive.
EFFICIENT OPERATIONS:
Streamlined technology helps you optimize your business processes, slash costs, and supercharge productivity. Automation and workflows will free up valuable resources for strategic ventures, essentially allowing you to do more with less.
Imagine having the ability to allocate your efforts and finances to innovation and growth rather than being bogged down by repetitive tasks. That’s the power of smart tech acceleration at your fingertips.
COMPETITIVE ADVANTAGE:
Integrating cutting-edge solutions will set your business apart and attract customers who seek innovative offerings. It’s not just about being different; it’s about being better and faster.
By staying ahead of technology trends, you essentially future-proof your business, ensuring that new and existing customers see you as a trailblazer in your industry.
ENHANCED CUSTOMER EXPERIENCE:
Delight your customers with personalized services that boost satisfaction and loyalty. Smart tech acceleration allows you to leverage data and analytics for targeted marketing and improved customer interactions.
Imagine creating a customer journey so seamless and tailored that each client feels like your services were crafted just for them. That’s the ultimate goal and a surefire way to build lasting relationships.
INNOVATION:
Drive new revenue streams with stateof-the-art technology. Embracing innovation opens the door to developing fresh products and services, expanding your business, and boosting profits.
Remember, innovation isn’t just about having the latest tech; it’s about creatively integrating it into your offerings to excite and serve your market better. It’s about leading the charge in solving problems and fulfilling needs in ways no one else has thought of.
PARTNER FOR SUCCESS
Are you ready to supercharge your business with smart tech acceleration? Our team of experts at NorthStar Technology Group is standing by to help you unleash the full potential of tech acceleration.
We’ll assess your current technology setup, pinpoint areas for improvement, and carve out a tailored roadmap for integrating innovative solutions that fuel your business growth.
today's fast-paced "hustle culture," burnout and work-related stress have become pressing issues for professionals across industries. To dive deeper, I spoke with a small handful of local therapists and counselors to explore effective strategies to prevent burnout and promote a healthier work-life balance. Through their insights, we aim to provide practical solutions that can help business owners and employees maintain mental well-being both in and out of the workplace. Join us as we uncover the root causes of burnout and discuss actionable measures to combat it, striving for a more positive and productive workforce.
Facing challenges with taking over a business or expanding doesn't mean any of it is a wrong or bad choice. There is a lot to do, and there are things that are out of your control. It's a good thing I do what I do for a living; I help clients deal with these struggles almost daily and do my best to practice what I preach."
Owner of NuVation Health Services
Patty Hulm, LPCC, owns NuVation Health Services, which boasts a team of 10 providers and has recently expanded with a new location in Fargo. Hulm works with adults and adolescents dealing with depression, anxiety, and other emotional and relationship difficulties. She is trained to offer Eye Movement Desensitization and Reprocessing (EMDR) therapy to address a variety of struggles. Additionally, she has a passion for working with women who are becoming mothers. Whether it be struggles with infertility, pregnancy loss, or emotional issues that begin after the baby is born, Hulm has the specialized training to effectively work with women or couples to better cope with these issues. When desired by the client, Hulm is comfortable incorporating the client’s Christian faith into their work together.
What
are
the biggest "highs" or successes you've seen in the last year?
"I took over as the owner of NuVation on January 1 of this year, so that was a pretty big high to start off the new year. I had been an employee of NuVation for 11 years at that point, and taking on this new role has been exciting. Seeing things come together to start the new Fargo location was another high. It was a goal I had, but it happened quicker than I had planned when one of our Bismarck providers was going to be moving to Fargo. I don't know that you'll ever find a perfect time for expansion, but sometimes you have to take advantage of the opportunity that presents itself and be as smart about it as you can."
Therapist and Owner of Center Counseling
Greg Molinaro, owner and therapist at Center Counseling, is a full-time conventional and Christian counselor in Bismarck, working with individuals and couples. He helps individuals from age 21 to adult who are dealing with anxiety, depression, overcoming trauma and PTSD, or struggling with life changes and challenges. He also assists couples in strengthening their relationships or restoring broken or struggling ones.
Greg believes that as individuals grow, they can live courageously in freedom and responsibility instead of guilt and shame. This growth can also strengthen their
What are the biggest "highs" or successes you've seen in the last year?
Co-owner of Vitality Mental Health
Brittany Tofsrud, co-owner of Vitality Mental Health, predominantly works with individuals who struggle with issues such as anxiety, depression, ADHD, anger management, and low self-esteem. Additionally, Brittany is experienced in working with adults and families. She is trained in EMDR, incorporates her training in Art and Play Therapy, and utilizes person-centered and cognitive behavioral approaches to empower individuals to meet their personal goals and overcome adversity.
"We have gained a newly remodeled and larger office space, hired our fifth and final counselor, celebrated our third year of business, and seen a significant increase in clientele. I had to do a lot of research to figure out what we needed to have in place. Now, three years later, there is a small group of local counselors we can lean on to ask questions or bounce ideas off of if we ever feel stuck."
relationships, creating healthier families and communities. His experience shows that everyone benefits when personal freedom is found and relationships are enriched. With a passion for prevention and empowerment, Greg also invests in his communities as both a mentor and a community builder.
Some generations still feel they can get by without others' help. Sometimes, I wish we could be set up all day in cafes or coffee shops with a "Free Advice" sign. I wish we could overcome that stigma more quickly. We want people to feel welcomed, safe, and cared for, but they need to take that first step. We invite anyone in need to take that chance and give counseling a try."
What are the biggest "highs" or successes you've seen in the last year?
"I've experienced many individuals overcome some of life's greatest challenges and restore strained or broken relationships. There is hope! I see mental health therapy becoming more normalized in our culture, just like going to the doctor or dentist. Most insurance companies are paying generous portions of the counseling session, making it more affordable.
We also find that many organizations are willing to collaborate and work together for the common goal of strengthening our community. We enjoy those relationships with churches, businesses, and other helping organizations."
What are the biggest "lows," or challenges you faced in the last year? How did you overcome them?
"For Summit, this past year has been slightly crazy. With changes to the supervisor team and some changes in staffing, things in the office were a little chaotic. Professionally, one of my lows has been adjusting to a new supervisor position. I love being a supervisor, but it has been difficult transitioning to less direct client work and more administrative duties."
"Personally, a major low for me this past year was going through a divorce. Separation and divorce are often difficult times, even if the separation is necessary. The hardest part is having to split time with my daughter."
"I have been working to overcome these lows by leaning on my coworkers, friends, and family for support. I also see my own therapist twice a month and have been utilizing various tools to improve my confidence and self-esteem, such as journaling, meditating, and taking part in hobbies or activities that bring me joy when I am not at work."
Clinical Supervisor and Mental Health Therapist of Summit Counseling Services
Sara Fries, MSW, LCSW, PMH-C, serves as a clinical supervisor and mental health therapist at Summit Counseling Services in the Bismarck office and via telehealth. As a clinical supervisor, she collaborates with other supervisors to oversee the clinical and addiction staff, develop and facilitate staff training, supervise student interns, and assist in program development and maintenance.
Fries has worked in the field of counseling and human services for almost a decade and is currently working toward earning her clinical social work license. She specializes in child and family science and has a passion for working with children, adolescents, and their families. Fries also found a new passion for pregnancy and postpartum mental health and received certification in perinatal mental health disorders.
She strives to individualize her therapeutic techniques so each client receives the greatest support she can offer. Fries has experience using a variety of therapeutic approaches, including play therapy for children. She utilizes strengths-based approaches to help her clients with a variety of concerns, including depression, anxiety, stress management, self-esteem building, anger management, grief and loss, trauma, and healthy relationships.
What are the biggest "highs" or successes you've seen in the last year?
"In the last year, Summit as an agency has completely expanded. We have hired many new employees and are currently working to open a residential treatment facility and another office location in the state. We currently operate in Williston, Dickinson, and Bismarck. For myself professionally, within this last year, I was promoted to the clinical supervisor role and became part of the supervisor team. This has been an incredible step forward in my career as a social worker."
"Other highlights include the fact that, as an agency, our show rates have been steadily increasing and have remained high for many months. This indicates that client retention and the services offered are positive and effective."
General Understanding of Burnout
What are the common signs and symptoms of burnout that business owners and employees should look out for? How does burnout differ from general work-related stress?
Patty Hulm: Burnout is a result of prolonged stress. It leaves individuals feeling exhausted both mentally and physically. They may experience increased irritability, negativity about their work, feelings of inadequacy, and dread of going to work. A boss may notice this attitude shift or a decline in work quality. Employees may also call in sick, arrive late
Sara Fries: Signs and symptoms of burnout are very similar to those of depression. The person is usually more tired, withdrawn, quiet, and gloomy. They may start coming to work late or leaving early. They may also call in sick more often or complain frequently of not feeling well. Work productivity will usually decline, and their motivation or energy will appear low overall.
Brittany Tofsrud: Burnout can manifest in various ways affecting both physical and mental well-being. Some common signs can include:
Greg Molinaro: General work-related stress can produce similar symptoms but is usually periodic and short-lived. Burnout tends to develop slowly and last longer. Some people can hide their work-related stress, but it is hard to hide the impact of burnout. Common signs and symptoms of burnout are:
more often, or leave work early.
While we all experience stress at work, it is usually tied to a specific task and ends once the task is complete. Burnout occurs when stress feels unending, regardless of the tasks we are doing. This can happen if more work keeps getting piled on or if tasks are assigned that are not part of our job description.
Burnout is different from general work-related stress. Work-related stress can sometimes occur daily depending on the job, but once the person clocks out for the day, they can usually leave work at work and go home to enjoy their usual activities. With burnout, the person often starts feeling low and stressed even when not at work. The thought of going to work or even talking about work can trigger these emotions. Some clients experiencing burnout from their jobs describe feeling literally nauseous on their way to work each morning. General work-related stress is much easier to cope with most of the time.
• Fatigue
• Irritability
• Decreased performance
• Physical symptoms
• Negative attitude
• Isolation
• Withdrawing
• Sleeping a lot more during off-hours
• Avoiding social connections once common
• Loss of appetite or overeating
• Increase in alcohol consumption
• Lower productivity
• Negative attitude
We want our therapists to maintain a healthy work-life balance, so we limit the number of sessions per week to ensure they remain fresh for each person. We achieve this with a four-day workweek."
- Greg Molinaro, Center Counseling
Causes and Contributors
What are the primary causes of burnout among business owners and employees in today's fast-paced work environment? Are there specific industries or job roles that are more susceptible to burnout? If so, why?
Patty Hulm: A lack of boundaries is a significant problem; people don't disconnect from work. They are constantly checking their emails or making themselves available to answer text messages or phone calls, regardless of the time of day. I understand the need for some of that when someone is a business owner, but even then, there can be a period of time when we are unavailable to attend to personal and family needs. It is important to create some
Sara Fries:
• A busy workload
• An unhealthy or toxic work environment
• The sensation of feeling overwhelmed and out of control; not just at work, but also at home
boundaries to give yourself time for self-care and time to be with your spouse, family, and friends.
Relationships suffer when we aren't present in those moments with the people who are important to us. That can compound the issue when we are then dealing with it not only at work but at home as well. Jobs where you have your email on your phone or your phone number is available to co-workers or clients can create prolonged stress and unrealistic expectations that we are always available for work.
• Employees may feel like they have little or no support or control over their work
• Feeling out of control and overwhelmed
Burnout is possible with any job, but more often occurs with high-stress, highdemand industries like healthcare. Doctors, nurses, and social workers are more susceptible due to the long hours usually worked and the busy, never-ending workload. What I've also known is that in jobs where the work done could be lifechanging, the job itself is more susceptible to cause burnout. This could include those in healthcare as well as lawyers, teachers, and hospitality workers."
- Sara Fries, Summit Counseling Services
Greg Molinaro: The primary cause of burnout is "too much." Too many work
gratitude expressed in the workplace can also contribute to burnout over time. A little gratitude goes a long way. Five to 10 minutes a week of checking in and expressing gratitude to your staff can reduce stress and burnout.
Jobs where there is isolation contribute most to burnout. We are meant to be "on a mission" with others and to
Brittany Tofsrud:
• A lack of control
• Unclear job expectations
• Work-Life imbalance
• Lack of support
• High-stress environment
• Personal traits such as perfectionism
Healthcare, education, law, social services, and IT, to name a few, are specific industries or job roles that are more susceptible to burnout and experience high burnout rates due to long hours, high stress, and demanding responsibilities."
- Brittany Tofsrud, Vitality Mental Health
Personal Stories and Case Studies
Can you share any personal stories or case studies of successfully combating burnout? What lessons can be learned from these examples?
Patty Hulm: I have seen a shift in clients who have started to implement boundaries in the workplace. They have learned how to appropriately say "no" or found ways to better communicate when they will be available to offer help where needed.
We need to look at our job responsibilities and consider if helping a co-worker with their tasks will leave us unable to complete our own tasks that are required to fulfill our job responsibilities. We could let our coworkers know that we are in the middle of our own tasks, but once they are complete, we can offer help at that time. The co-worker then has the choice to
Sara Fries: I actually have a personal story of burnout. At my last job, I was working remotely and alone much of the time. The only people I talked to in a day were my clients or my family. Along with the large amount of documentation and work to be done, I found myself losing motivation and energy for my work. I would wake up and not want to go to work, and when I did, I would avoid or procrastinate tasks because of my lack
accept the help we can offer when we are available or to decline and try to find different help or complete the task on their own.
Sometimes guilt can lead us to help more than we really can, which compounds our stress and can lead to burnout. We created the problem of doing too much by always saying "yes," which may keep us from getting our work done well or from meeting a deadline.
We may experience some resistance from people at work when we start to create boundaries if we haven't had them in the past, but if we are consistent with our boundaries, they will learn what to expect from us and hopefully respect our limitations.
of energy. This caused me to fall behind, worsening my burnout.
This example highlights the importance of feeling included and supported for any employee, especially those working remotely. When working alone in a high-demand job, one is more susceptible to burnout. Ensuring that employees never feel alone and have someone to go to when they need help is essential.
Brittany Tofsrud:
Monique and I have worked at other facilities and clinics in the past that began incorporating telehealth services. This marked the beginning of our transition from working in the office to working from home. When we opened our clinic, we wanted to ensure the flexibility we had long desired. The counselors
Greg Molinaro: I know a pastor who experienced the beginnings of burnout after years of ministry. He took my challenge of "doing less and experiencing more productivity." He began to take Mondays off as his second day off of the
in our clinic have free rein over their schedules. We have providers who work three-day weeks, some who work four, and some who have one full day of telehealth, allowing them to work from home on that day and be in the office on the other days. We have received positive feedback on this arrangement, and Monique and I find these options allow us to maintain a healthy work-life balance.
week and found himself more rested, more productive overall, and more present at meetings with people. His home life improved, and so did other areas.
He learned that you can regularly accomplish better results by doing less.
Tips and Measures
Can you share any tips and measures that employees or small-business owners can take to combat work stress and avoid burnout?
Patty Hulm: Employers should create clear job descriptions and expectations for their employees. They should also talk to their employees about how they want tasks prioritized when employees may be getting tasks from various people or even the boss. Open communication within the workplace helps us communicate what we are working on and when we expect to be done. When we respect the time of others, we create an environment where people may be more open to willingly helping others or feel like they can ask for help when they need
Sara Fries:
• Eating well
• Getting enough sleep
• Setting boundaries
Brittany Tofsrud:
• Set boundaries
• Practice self-care
• Seek professional development
it, rather than quietly struggling and failing to complete their work.
It's also important to be consistent among employees and keep them accountable to those expectations and job responsibilities. Employees feel very discouraged at their jobs when they see others slacking and then being told to pick up the slack of their co-workers at the expense of their own work. That can be a quick route to creating burnout in your employees. Find small or big ways to show appreciation to your employees.
• Exercising
• Utilizing time off for self-care
• Managing overall stress
• Develop coping skills, seeking support both at work and in personal life
• Prioritize tasks and stay organized
• Manage workload
Greg Molinaro:
• Drink plenty of water. All day.
• Eat regular, healthy meals, even if they are smaller.
• Stop, pause, pray, and reflect, even if only for five minutes at a time. Give your brain and emotions time to catch up.
• When you feel stress building up, take one deep, long breath. Exhale. Breathe in slowly through your nose for three seconds, hold it for three seconds, and exhale slowly through pursed lips for three seconds. Your heart rate can drop 10-20 bpm, and your body can release relaxing chemicals just from one deep breath. (That's why we "heavy sigh" sometimes—because it feels good!)
• Don't stay late at work. Just don't. Go home to your life. Time is not money; time is your life. Spend your time wisely.
• Stop growing your business for the sake of growing. There is a sweet spot. Stop there or shrink back to it. Usually, that is two to three times what you did your first few years and about 30% less than where you are now, after five or more years. Just do it. You will be smaller, but you will also be happier, usually more profitable overall, have higher employee satisfaction, and be less stressed. Bigger is not often better!
Prevention Strategies
What proactive steps can businesses take to prevent burnout among their employees? How can business owners ensure they are not neglecting their own mental health while running a business?
Patty Hulm: I think some of the measures above are proactive steps. Business owners need to apply all of these rules to themselves and identify their job responsibilities. It might be easy to think it's all on you, and depending on your business, it might be. However, some have employees they need to delegate to. With or without employees, owners need boundaries too. There has to be a focus on self-care. Self-care gets thrown around a lot as a bit of a buzzword, but it is essential.
time off or other leave that employees can take. It also includes creating a healthy work environment that supports employees both in their professional and personal lives.
How are we finding ways to relax and recharge? Sometimes we might have an activity that leaves us feeling both relaxed and recharged, but other times we need to find different activities to accomplish those things. These self-care activities help us manage our stress. We will never be able to alleviate all of our stress, but we can do things to help us manage it better. That has a direct impact on our mental health because stress can contribute to us feeling more anxious or depressed if those are things we struggle with.
Brittany Tofsrud: Businesses can work harder to promote work-life balance, ensure a supportive environment, help employees manage their workload, and foster healthy and
Greg Molinaro: Proactive steps to prevent burnout include limiting work hours, managing workloads, and finding the right balance of responsibilities and time scheduled. Encourage lunch breaks, promote vacations, plan workloads ahead of time, and show gratitude!
Business owners should follow the same advice. Above all, a business owner should avoid the largest joy stealer of
positive team collaboration. Business owners can work diligently to follow their own set of boundaries and practice healthy self-care.
all—worry. Plan your work. Work on your plan. Grow slowly. Build good systems. Empower your people. Help remove obstacles so they can do their jobs. Plan your cash flow carefully and review it monthly. Keep your responsibilities reasonable. Hire wisely. Delegate and empower people to handle some of your work as you grow. And stop worrying so much. Seriously. Stop worrying. Nothing is accomplished with worry. Have a good plan. Work on your plan. Enjoy your work and your life!
Work-Life Balance
How important is work-life balance in preventing burnout, and what advice can you offer to achieve it? Can remote work or flexible working hours help reduce burnout? What are the pros and cons?
Patty Hulm: It is very important to find some level of balance between our life at work and our life away from it. It may never be perfectly balanced, but we can't minimize the importance of unplugging from work. We need to find time to implement self-care. It is also important to find ways to connect with our family and, separately, time to connect with our spouse or partner, if we have one. Having good relationships at home is of great value when trying to distinguish between work and home. Time with loved ones can be a part of our stress management when we attend to our relationships and enjoy our time with them. Having a flexible work schedule can help with burnout if people are putting things into practice that we have already discussed.
If it's just more time to get work done away from the office, then that isn't helping with burnout. We have also seen that some people don't thrive when working from home. They can feel isolated or lack the motivation to get their work done. The option might
Sara Fries: Work-life balance is essential in preventing burnout. Finding a healthy work-life balance is individualized to what each person finds fulfilling. Some people feel more fulfilled when they work more and stay home less often, while others prefer more time at home. Achieving that balance also involves setting boundaries between work and home, meaning that work stays at work and home stays at home.
Brittany Tofsrud:Work-life balance may be the top area for preventing burnout. Employees should review their workloads and collaborate with their employers to create a healthy schedule. It's important to feel comfortable communicating needs in the work environment and to take vacation hours as needed.
Greg Molinaro: More people are returning to work, some or all of the time, at an office. Community is important, including our work community and work friends. More companies are offering some work
Remote work and flexible working hours can either help or harm burnout, depending on the individual. Some employees may work more efficiently at home, while others thrive in an office setting. Similarly, some people feel more fulfilled being around others, while some prefer to be alone. The pros and cons vary by individual.
From personal experience, I have learned that I thrive on human contact. If I worked alone without a structured schedule, I would be more susceptible to burnout because I feel more fulfilled around other people and work better with specific working hours and personal time.
Working remotely or flexible hours can help reduce burnout, but there are pros and cons.
Pros: Employees can likely create their own work schedules or work with employers to do so. There can be increased productivity and cost savings.
Cons: Isolation and loneliness, communication challenges, reduced access to resources, and engagement challenges.
hours flexibility as long as employees get their work done and are reachable during work hours. A shared calendar helps.
Mental Health Resources
What role do mental health resources and support systems play in combating burnout? How can businesses create an environment where employees feel comfortable seeking help for mental health issues?
Patty Hulm: A good mental health provider can help a person start to get on track with their self-care or learn how to implement boundaries appropriately in their life. Boundaries are needed in all areas of our lives to help avoid burnout. Several businesses have employee assistance programs
or mental health coverage on the insurance plans offered to their employees. Businesses can also educate on these topics within a workday at a staff meeting or encourage employees to take time to get some help, rather than giving them a hard time about taking an hour or so to attend an appointment.
Sara Fries: Mental health resources and support systems play a huge role in combating burnout. The main tips for avoiding or coping with burnout include developing healthy basic need habits, engaging in self-care activities that bring joy or relaxation, and sometimes seeking therapy or medication. If burnout progresses far enough, it may lead to depression or anxiety, which could be better managed with therapy or medication.
Brittany Tofsrud: Mental health resources and support systems play a crucial role. These two topics address the physiological and emotional aspects of burnout.
Businesses can create and nurture a supportive workplace culture by providing resources such as EAP services to their employees. Offering yearly training on mental health burnout or similar topics ensures that these issues remain
Greg Molinaro: Most people experiencing burnout will seek external help first. That is good and sometimes vital to understanding what is going on, but I recommend seeking internal help too.
Businesses can foster and support mental health by promoting open and honest communication about mental health, allowing employees to take time off for mental health issues without reprimand, and being a support system for employees regardless of their situation. When employees are treated as humans with their own needs, values, and personal lives, they will hopefully feel more comfortable seeking help when needed.
fresh in employees’ minds. For some, a positive mental health outlook is linked to a positive physical outlook. Therefore, some employers offer wellness programs with local gyms.
Lastly, employers can create a safe and confidential work environment. If an employee reaches out for help, they can be assured that the conversation will not impact their job security or future promotions.
Have hard conversations about workload and work hours. For the business owner, decide who you can hire, what you can delegate, and how you can develop more empowering systems so you are not doing so much of the work.
Businesses can create a safe environment by supporting the reality of mental health as important as physical health. A company could use this phrasing: other times. It is during these times we need to be in the community, reach out to others, and not do life alone. Please come to your supervisor and be assured of a confidential conversation. We want to support you at all times of your life. Counseling, too, can be a part of that community, even if it is just for a while. Many people find counseling helps them find the direction they are seeking and they often experience relief from life and work stressors and the beginnings of burnout. We support you in those choices.'"
Role of Leadership
What can leaders and managers do to support their teams in managing stress and avoiding burnout? How can leaders identify burnout in their team members, and what immediate actions should they take?
Sara Fries: Leaders and managers can be proactive in helping their employees manage stress by being good role models of healthy coping tools. This means the manager is willing to connect with employees even on a somewhat personal level, be transparent or vulnerable about their own struggles and how they cope, and lead by example by seeking help and support when they need it themselves.
If the signs and symptoms of burnout are visible in an employee, the manager or leader must check in with that employee as soon as possible, extending support and reassurance, validating the employee's needs and emotions, and offering help when necessary. This can include reducing or revising the employee's workload or schedule, advising the employee to utilize time off, and supporting the employee if they wish to pursue mental health support like therapy.
Brittany Tofsrud: They can foster open communication, model healthy behavior, encourage work-life balance, and set realistic expectations. Employees will show decreased performance and productivity. They may exhibit increased absenteeism, irritability, or mood changes. Employers can also provide regular check-ins, monitor workload and hours, and ask for feedback.
Greg Molinaro: Leaders should model work-life balance, not brag about how busy they are. They should support worklife balance in employees' schedules and workloads, including time off.
If leaders notice fatigue, irritability, withdrawing, lower productivity, or a negative attitude, it may be a sign of
Coping Mechanisms
burnout or job dissatisfaction. Be empathetic and ask the employee how things are going. Bridge the conversation by pointing out these changes and expressing compassionate concern. It is not about their productivity. It is about being empathetic toward them first. Productivity will usually return after adjustments are made or they get through a difficult spot in life contributing to the downturns.
What are some effective coping mechanisms for individuals experiencing burnout? How can mindfulness, or other stress-relief techniques, be incorporated into a daily routine to reduce burnout?
Patty Hulm: Coping techniques can be anything. A good place to start is to consider what relaxes and recharges us. We could go for a walk, journal, garden, read, work out, call a friend or family member, watch funny cat videos on YouTube, watch a movie we enjoy, practice deep
breathing, or listen to music. Really, anything can be a coping technique.
Obviously, we want to avoid things that numb us to avoid the feelings, such as drugs, alcohol, or overeating. We want to get comfortable with healthy coping strategies..
Sara Fries: To effectively cope with burnout, one of the first steps is to try to identify the cause. If the cause cannot be identified or changed to reduce burnout, other steps include taking a break, utilizing effective coping tools, getting support from friends and family, and seeking professional help if needed.
Mindfulness and other stress-relief techniques can be incorporated throughout a person's day to help prevent burnout. This can include taking mini breaks at work to step away, taking a walk, visiting with colleagues, or doing whatever is needed for a "reset." Some mindfulness and other stress-relief techniques take only a minute or two to perform and can be done right at the desk, such as deep breathing, guided imagery, stretching, and journaling.
Brittany Tofsrud: Set boundaries, prioritize self-care, practice mindfulness and relaxation daily, and manage your time effectively. By integrating mindfulness techniques into your daily routine, you can create a consistent practice that reduces stress, increases self-awareness, and helps mitigate burnout.
Impact of Technology
In what ways has technology contributed to increased stress and burnout, and how can it be managed effectively? Are there any tech tools or apps that you recommend for managing stress and preventing burnout?
Patty Hulm: These are a few apps that providers and clients have found successful for stress management. Most apps tend to have free or paid versions, or certain features require payment. We
can all set screen time limits on our phones and shut off notifications on certain apps, such as emails and text messages, for a set period. This helps reduce distractions and allows us to be more present at home.
Sara Fries: I believe technology has contributed to increased stress and burnout for multiple reasons. It has made it possible for people to work anywhere and anytime, making it harder for employees to set boundaries and take adequate time away from work. Maintaining boundaries, such as not checking emails or taking calls when out of the office or off the clock, can help employees manage this more effectively.
However, technology also offers many ways for employees to manage their stress. Various apps can help individuals develop coping tools, practice mindfulness, and feel supported in their mental health. While social media is not often a positive coping tool, it can help create support networks, especially for those working remotely or in rural areas. Additionally, mental health therapy via telehealth can be essential, as it may be the only way for some people to receive mental health services if they lack adequate local resources.
Brittany Tofsrud: Technology has contributed to stress and burnout because we are always on and connected. With these devices at our fingertips, we blur boundaries and work longer hours. People also experience information overload with constant notifications and information, whether positive or negative.
Greg Molinaro: Technology is taking up more of our time, not saving it. This leads to more stress and burnout. Limit phone
time to less than an hour a day, except for long personal conversations.
Cultural and Organizational Changes
What organizational changes can businesses implement to reduce stress and prevent burnout? How important is company culture in addressing burnout, and what steps can be taken to build a supportive work environment?
Sara Fries: Organization changes businesses can implement include ensuring employees are offered adequate paid time off, providing flexible scheduling, and giving employees a support network of managers and supervisors who advocate for positive mental health. Businesses can also offer breaks from work, such as team-building activities or get-togethers. These activities provide time for networking
between employees and help break up the monotony of the day.
Company culture is essential in addressing burnout. If the company's culture is workhorse-driven and focused solely on the job, it fosters an unhealthy and potentially toxic work environment. A company culture that prioritizes ensuring employees are at their best can help reduce stress and burnout and improve overall productivity.
Headspace Insight Timer
Smiling Mind
There are also options for relaxation breathing and journaling as well, including Breethe, Breathwrk, Daylio, and Moodpath.
Future Outlook
How do you see the issue of burnout evolving in the next five to ten years? What trends or changes do you foresee in the workplace that could impact stress levels and burnout?
Patty Hulm: I would like to think that we are doing better. I think businesses are more aware that employees are struggling at times. Mental health is being talked about more, and we are recognizing how it impacts all aspects of our lives. We can't just ignore it completely and think that productivity and retention won't be impacted. Appreciating and valuing employees who are there
Sara Fries: Burnout will always be an issue that employers and employees face. As technology continues to advance and the world expands, burnout will likely increase.
Mental health and its importance have gained more attention in recent years. If the emphasis on positive
Brittany Tofsrud: The issue of burnout is likely to continue evolving over the next five to ten years due to several influencing factors, including increased awareness and destigmatization, technological
Greg Molinaro: To attract and retain good employees, a good work/life balance will be necessary now and into the future.
I believe that small- and mid-sized businesses will compete on culture, good
is going to be important for keeping the employees we've got. I think that if we keep working to improve communication, clarify expectations, and hold people accountable to what is expected of them, that will also help move us in a good direction. We can all benefit from some fun here and there. We all still need to get our work done, and that isn't always fun, but I think we can do small things to help our work environments be more enjoyable.
mental health and the number of mental health providers continue to grow, this could help alleviate some of the burnout. Employers and employees may be more likely to ask for help or seek services sooner, with less stigma placed on mental health.
advances, remote and hybrid work models, and changing workforce demographics. As younger generations, who prioritize work-life balance and mental health, become a larger part of the workforce, there will be increased pressure on employers to address burnout.
compensation, and a healthy work/life balance, not just their product and service. That is the present, and that is the future.
As we move forward in our respective business environments, it's crucial to acknowledge and address the persistent issue of burnout. Through our discussions with local therapists and counselors, we've uncovered that a proactive approach with open communication, clear boundaries, and a supportive work culture can make a significant difference.
These strategies can enhance employee well-being and drive productivity and job satisfaction. Let’s commit to creating workplaces where mental health is prioritized, and professional fulfillment is within reach for everyone. Remember, taking care of our mental health is not just beneficial; it's essential for sustainable success.
Burnout Advice From the Spotlight Team
How do you combat work stress and avoid burnout?
Megan Suedbeck: When I'm feeling overwhelmed with a large workload or too many things going on at home, I make lots and lots of lists. I break up each task I need to get done and soak in the dopamine I get from checking each item off my list.
Tori Helland: I prioritize working out two or three mornings a week, which helps me mentally prepare for a good day. I like to step away from my desk, take advantage of my lunch break, and
Austin Smith: The biggest thing for me is leaving my work at work. I don't have my work email on my phone, and
Austin Cuka: I try to always keep my momentum going to fight burnout and stress because, most of the time, it’s all happening in my head. I find ways to compete against myself and work
I combat burnout by giving myself time to recharge. I meditate by following a guided meditation and focusing on my breathing. I also go for long walks with my dog and listen to a good podcast. It's important to give yourself time to reset. In the long run, you will be more productive.
unplug. During the day, I listen to a variety of podcasts to keep my mind engaged in an additional way.
Also, keeping my weeknights full of plans is important to me!
I don't take my work laptop home. I also make an effort not to think about work when I am not at work, as best as I can.
to be better every day. I also avoid taking on more than I can handle at one time and just focus on the task in front of me.
Ben Buchanan: Making a list of my important tasks and tackling them one at a time helps put my work stress at ease. Learning a new type of software
Grant Ayers: I create a daily to-do list at the end of each workday for the next day. This helps keep me on track for all assignments, provides a clear guideline of the next day’s tasks, and keeps work
or tool helps keep me engaged and avoid burnout. When all else fails, I rewatch the hit sitcom "Frasier" while eating salty snacks.
off my mind outside of working hours. I also attend therapy sessions to discuss all aspects of life, both in and out of work, to keep my mind clear and focused on what’s important in the present moment.
Dave McSparron: I like to think I'm much better at combating work stress than I was when I was younger. It can be a difficult thing to navigate and can mess with family relationships, overall attitude, and productivity.
Golf has been a relief valve for me for many years. When stress builds in the winter months, I turn to music. Listening to, rehearsing, and performing music
Paul Hoefer:
I try to exercise, take vacations, do things with friends, attend live music and sporting events, and a drink never hurts!
Kellen Feeney: One thing to look out for is carpal tunnel syndrome. It's recommended that you take a 10-minute break from typing every
For your circulation, you're going to
is quite effective for me. It has been a big part of my life and always leaves me refreshed and reinvigorated. Hobbies, time with family, laughter, and exercise can all be tools for stress and tension management.
The hardest thing for me to learn has been how to recognize when that stress is affecting me before it becomes a problem and to consciously take steps to manage it.
Al Anderson:
I set aside some time to reflect on the successful projects we have completed for our clients.
want to get up out of your chair and walk around for 10 minutes every hour.
Lastly, your computer screen can be a big strain on your eyes, so it's recommended you step away for about 10 minutes every hour.
Pro Tip: Take these breaks at the same time.
Ty Betts: I make sure to drink plenty of water, stay on top of healthy routines as much as possible, take breaks when needed, and try to detach from workplace thinking when not at work.
Brady Drake: For me, it's super important to get moving before I come to work in the morning. Whether it's a walk, run, bike ride, swim, or a weightlifting and stretching session, moving helps me reset my mind and keeps me in a positive mindset.
Kim Cowles: During my free time or while on PTO, I try to disconnect from work-related communications and screens to give my mind a break.
Sam Winter: I have clear boundaries between work and home life, and a dedicated workspace if I work from home. I only respond to messages and emails that are both urgent and of high importance.
John Stuber: I stay involved in various hobbies, including walking, biking, and hunting, and top it off with a glass of wine every evening.
Also, I think it's really important to take time off. When I do take time off, I like to center it around something active. In my opinion, a vacation does no good if you spend your time away trashing your body and not sleeping the way you should.
Jessica Mullen: I create focus lists with attainable goals each day, which help me identify what I need to get done for the week. This allows me to properly manage my time and avoid getting overwhelmed with too many things. Organization is key!
I seek help from my teammates and try to foster a work environment that is supportive and communicates openly. I prioritize my workload and break my workday into smaller, focused segments. I also take breaks throughout the day to stay sharp and recharge.
Jenny Johnson: One helpful strategy that has worked well for me is time blocking, which helps me organize projects and avoid jumping from task to task. I also make sure to include
Josiah Kopp: For me, combating work stress and burnout comes from a mental approach. When I am not in the office doing photo shoots, I keep myself inspired and energized by doing
Nick Schommer:
I combat work stress and avoid burnout through golf and hunting.
Mike Dragosavich: I believe the #1 reason people get burnt out is because they are overwhelmed and not confident in what they are doing. A way to cure this is to pride yourself on becoming more technically resourceful in the thing that is leading to your burnout.
If I'm a salesperson and I'm burnt out from the grind of selling, it's usually because I'm not excited or confident that the work is creating internal value for me. So get on YouTube and Google, and start learning as much technical information about sales processes, tips, tricks, new trends, and psychological approaches, and see what others are doing in the space. This will make you more resourceful.
Being more technically resourceful will:
enjoyable tasks in my workday and listen to something I find enjoyable to help me stay focused. Additionally, I've set a boundary to leave work at the office and refrain from checking work communications when I'm at home with my family.
creative and challenging shoots in my free time. When it comes to tackling any given project, I am reminded of something my dad always told me—a blue-collar worker for 33 years: 'Do everything as if you're doing it for the Lord.'
These activities allow me to disconnect from work, clear my mind, and recharge, helping me maintain a healthy work-life balance.
4. Help you gain a new perspective on the tasks burning you out and start seeing them as opportunities.
As soon as you think you already are resourceful, I will tell you right now you are not even close. So humble up and go be a nerd!
My Example:
Accounting work burns me out because I don't have a passion for it. As soon as I chose to watch and research accounting vs just sitting on Netflix it made me instantly see accounting tasks differently. I found software, tools, Reddit message boards, youtube videos, and so much more that made me excited about things like spreadsheets. YUCK. I watched 5 hours of tips and tricks for accounting and how to use Google Sheets better and all of a sudden spreadsheet work was fun to me because I found all these new ways to create fast workflows, save time on recurring tasks,
By Grant Ayers | Courtesy of Bismarck State College
Training Opportunities in Bismarck-Mandan
A Deep Dive with TrainND Southwest to Empower the Local Workforce
What is TrainND?
"We are comprised of the largest network of training specialists in the state, our courses and training areas are as diverse as the individuals and organizations that we serve–from industry-specific programs to training that applies to all fields. TrainND works to provide training for virtually every industry, in every corner of North Dakota providing businesses in each region with a single point of contact for all of their training needs. TrainND operates in four regions: BSC in Bismarck, WSC in Williston, LRSC in Devils Lake, and NDSCS in Fargo. Wherever you are, we’re in touch with the region’s businesses and its unique challenges."
- TrainND
rainND, North Dakota's comprehensive and inclusive training network, was founded in 1998 with the mission of researching what the best practices in other states are for workforces. Originally coordinated by the Greater North Dakota Chamber of Commerce, the initiative has expanded significantly over 26 years and solidified itself as a worldclass workforce training system in our state.
I sat down with Joe Camisa, TrainND Southwest Manager, to discuss what the training network offers to entrepreneurs and businesses alike, collaborating with Bismarck State College (BSC), a variety of up-and-coming programs to get involved in, how they tailor programs to your budget, and much more.
The homegrown workforce initiative expands opportunities across the state of North Dakota by training local employees to achieve more for both themselves and their employers, according to Camisa. Each of the four regions in North Dakota cooperates with a distinct college to ensure coverage for all of North Dakota's current workforce needs.
Career Pathways
TrainND's Career Pathways provides short-term career training programs that help participants get the jobs they want and salaries they need. The programs are focused and relevant, and include a variety of face-toface, hybrid, and online learning formats that can be completed within weeks.
Career paths offered include:
• Certified Medication Assistant II
• Custom Applicator
• Certified Medical Assistant
• Dialysis Technician Program
• Heavy Equipment Operator
• Wildland Firefighter
• Certified Nurse Assistant
• Commercial Driving (CDL)
• Cybersecurity Certifications
• Phlebotomy Technician
Joe Camisa
TrainND is known for its wide range of programs offered, including the popular Dialysis Technician Program and Custom Applicator training. They are also excited to have recently launched a Heavy Equipment Operations Program, which aims to equip individuals with practical skills for our region's construction industry.
“[The Heavy Equipment Operations] Program is designed to prepare participants not just in operating machinery, but also in understanding overall job site dynamics," Camisa said. "Out
Did You Know?
of all these other programs, however, we're truly known for our Certified Nurse Assistant (CNA) or healthcare program, along with our Commercial Driver's License (CDL) Program through Career Pathways."
Healthcare and commercial driving remain pillars of TrainND’s offerings, as the organization is committed to addressing the immediate needs of the local workforce.
According to Camisa, TrainND's CDL program aims to put out roughly 96 drivers per year, while taking pride in a 98% pass rate for drivers when taking the state licensing exam.
TrainND Southwest Manager at Bismarck State College
Courtesy of Joe Camisa
Corporate Contract Training Opportunities
Beyond individual programs, TrainND specializes in contract training, directly engaging with businesses to tailor training solutions to their specific needs. For example, Camisa may receive a message from a local business or organization that's struggling with customer satisfaction. He will work with them in a consulting capacity to begin developing a set of questions for them to ask themselves regarding their current financial status, goals, and more. Depending on the results, Camisa and TrainND then develop tailored customer service training for that organization.
"Over the years, I’ve seen that some smaller organizations might not have the budget for this kind of training. There are mom-and-pop shops that can afford to send only one person to training," Camisa said. "However, if we can gather 20 people in a classroom, the cost per person drops significantly. Chambers of Commerce in our region are gaining interest in facilitating open enrollment opportunities for their members, which is an excellent way to reach out to smaller businesses. I've been focusing on connecting directly with chambers of commerce and trade organizations in the southwest region, as my goal is to negotiate through them to help reduce the program costs for trainees."
Did You Know?
Given Bismarck State College's polytechnic status, TrainND can house training on-campus when needed, or have an instructor come to the trainee's job site, depending on what's needed.
Sara Vollmer Dean of Continuing Education and TrainND
Did You Know?
"Bismarck State College is home to the Southwest Region of the TrainND program. TrainND Southwest serves both large and small communities in and around the Bismarck, Mandan, and Dickinson regions. The Southwest Region provides custom, contract training for organizations seeking to upskill or reskill employees to meet an ever-changing economy through corporate and industry training programs. TrainND Southwest also offers individual training opportunities through open enrollment career pathway programs and online self-paced courses available on-demand." - TrainND
Courtesy of Sara Vollmer
How It Works
STEP 1:
Review the line-up of topics and descriptions.
STEP 2:
Fill out and submit the Speakers Bureau form.
"Your group is counting on you and you can count on us. The more we know, the better equipped we are to help you select the most appropriate topic(s) and presenter(s)."
STEP 3:
Upon receipt of your request form, a CE representative will contact you.
"During that contact, we will verify the information and provide you with a recommendation. Our goal is to find a presenter who is a perfect fit for your group."
STEP 4:
You confirm a speaker and the speaker has accepted.
"From there BSC will issue the contracts to the speaker and the client."
"Our speakers bureau is also available to customize development programs."
Topics Include
Business
• Art of Public Speaking
• Communication Styles 101
• Crucial Conversations
• Dangerous Hope—How to Make Your Disappointments Matter
• Diversity and Inclusion: Creating an Inclusive Culture
• The Art of P.A.U.S.E.—Simple Tips for Managing Stress so You Can Live and Lead Better
• She Who Overcomes—Rising Out of the Ashes of Your Circumstances
Inspire
• Embracing Personal Leadership in Times of Crisis
• Downsizing Your Way to Happiness
• Relationship Revolution
• The Math of Conflict Resolution
• 360 Degrees of Servant Leadership
• Vision-Driven Leadership
... and many, many more.
Outreach Through TrainND's Speaker's Bureau Program and Other Programs
TrainND also offers a Speaker's Bureau Program, providing expert speakers for events and training sessions. "Through our Speaker's Bureau Program, the speakers that we provide are often also trainers in our Corporate Contract Training programs," Camisa said. "These experts conduct training sessions and lead courses in our professional development catalog."
This initiative extends its educational reach within the southwest region's professional community as a resource for people who plan conferences, special events, and meetings to give them access to professional experts that fit their event. With direct access to, and extensive history with, a wide range of professionals across North Dakota, Camisa knows how valuable a proper match is when planning a speaking engagement or other event.
Sometimes the regions overlap in what they offer, and each region has unique offerings. If another TrainND region needs an instructor, we collaborate with them to coordinate and ensure that happens."
- Joe Camisa, TrainND Southwest Manager
Furthermore, TrainND also provides the opportunity for enrichment opportunities that encourage motivated people to help them grow and become more successful. Past classes have included 'Money & Investing 101: Financial Mastery for Young Professionals,' 'Introduction to Canva,' 'Introduction to Artificial Intelligence (AI),' and more. According to Camisa, these enrichment classes range from finances and technology to cooking and yoga.
In addition to the services and courses already mentioned, TrainND also provides online classes
Training Opportunities in Bismarck-Mandan: A Deep Dive with TrainND Southwest to Empower the Local Workforce
for more convenience, including different courses surrounding business fundamentals, leadership skills, and team management. For any people who may be interested in bettering their knowledge of these skills by themselves, TrainND offers self-paced virtual classroom options online to explore.
"For example, if someone approaches me with $150 wanting to learn QuickBooks, I won't send out a trainer, but what I can do is link them up with our online platform," Camisa said. "This offers more affordable, self-paced options for those who may not be able to afford the full program or are seeking training alone, as it doesn’t make financial sense to charge upwards of $1,000 for a trainer to offer a session to just one person.
Camisa has also managed to bring different companies together in the past to share a classroom, making it more cost-effective. "Regarding the total cost of any instructed class, it's more affordable to have as many people as possible in it to get the most bang for their buck, and I work to try and bring people together to make it as affordable as possible on everyone's wallets," Camisa said. "That's why I say there are options for everybody; it just depends on what your budget is, and what you're trying to accomplish at the end of the day."
Commentary From Past Participants
Leanne Schmidt,
City of Bismarck Human Resources Director
"The training opportunities that TrainND brings to our managers and supervisors, especially in small group settings, are very reasonably priced and effective. We recently completed a session titled "Learning to Manage: Techniques and Tools for the New Manager," which showcased real-world examples and best practices. The people behind TrainND are always willing to meet and discuss opportunities, tailoring training programs to your needs. They are always ready to help. We have benefited greatly from this in the past and look forward to working with them more. The organization has professionals ranging from IT and healthcare to welding and energy, providing a comprehensive cross-section of expertise."
- Leanne Schmidt
"BNI Energy has taken advantage of several courses through TrainND. One of these courses is welding, where an instructor came on-site. Even though we have experienced, associate-level degree welders, technology is always advancing. The instructor tailored the training to meet their specific needs and skill levels. We participated with a grant, and TrainND is very good about informing us when grant money is available, which helps reduce the cost for participants."
- Cheryl Froelich
BNI Energy
Cheryl Froelich Director of Human Resources for BNI Energy
Kristal Fields, Learning and Development Manager for Steffes
"When we expanded into oil and gas marketing between 2014 and 2015, we aimed to provide our employees with support for getting involved in that area. They offered extensive technical training on PLCs (programmable logic controllers), how controllers function, motors, and more. They provided very beneficial, in-depth information for our employees. When there was a shortage of welders, they assisted us again with welding training through their program. Those experiences blossomed into other opportunities with [TrainND] in automation and green energy, and they've been extremely accommodating to us in many different fields and other ways."
- Kristal Fields
Courtesy of Kristal Fields, Steffes
Courtesy of Cheryl Froelich,
Training Opportunities in Bismarck-Mandan: A Deep Dive with TrainND Southwest to Empower the Local Workforce
Keeping A Local Impact
TrainND puts speakers up in local hotels when needed, works with external printers in the area, and oftentimes provides instructors local to the area, supporting the local community as much as possible when developing different pieces of training.
A Q&A with Joe Camisa
Q: What's the general price range that people should expect when reaching out to TrainND for a tailored program?
A: The price range can be anywhere from hundreds to thousands, depending on the package tailored to you and your mission. We account for organizing the program, the speaker managing the program, mileage, lodging if necessary, and meal reimbursement, and all of these costs are factored in at the state per diem or lowest cost that we can offer.
Our services are meant for anyone in our region who can afford them. I've encountered businesses that have come to me with their budgets, and we always try to work something out for everyone. We might not have options for only $100, but we aim to tailor our offerings as much as possible to meet different budgetary needs.
If it's a really small organization that's struggling, I will try to find any free resources that I can for them, which is just my approach to helping out small businesses. If there's truly no way to make it affordable for them, we'll reach out to the North Dakota University System (NDUS), State Commerce Department, or BismarckMandan Chamber EDC to inquire about other options for them moving forward. Just like us, those organizations are always trying to find ways to help support smaller businesses.
If you reach out to someone in the Bismarck-Mandan region for help, they're going to assist you 9 times out of 10 or are happy to help you and send you in the right direction. Our business community is very tight-knit; a lot of us know each other."
- Joe Camisa
Industry Training
Industry Training refers to practical training in a company or an industrial environment that helps the students develop the required skills that will help them become professionals in the future. Training and development programs enhance employee performance, boost employee productivity, reduce employee turnover, and improve company culture. Industry training programs include an array of:
• Welding Readiness Programs
• HVAC Training/Certification
• Forklift Training/Certification
Q: What does Bismarck State College bring to TrainND? What opportunities do you benefit from by working in partnership with them?
A: Our resources are the resources of Bismarck State College; we work hand in hand. If I have to use BSC instructors, I can do that. There may only be two of us who manage the program, but we have an entire college that we can reach out to for assistance and help with workforce training. We can tap into those educational resources, so we're growing leaps and bounds by having access to curriculum and support staff.
Furthermore, with BSC's polytechnic mission, TrainND provides people the opportunity for further education without having to be enrolled at the college if that's not the choice that they want. Whether they want to foster their education or develop their workforce, business, or organization, we can do that without requiring people to be enrolled at the college.
Training Opportunities in Bismarck-Mandan: A Deep Dive with TrainND Southwest to Empower the Local Workforce
As a former city commissioner, I want to see Mandan and Bismarck thrive with both communities working together. It's not easy as a small business owner. Every time you think you're getting somewhere, there are new tax rules and business requirements to catch up, so we try to offset those struggles when running a business by assisting them."
- Joe Camisa
Q: What other beneficial resources would you recommend to entrepreneurs looking to get their feet planted on the ground, learn more, or sharpen their skills as they enter a new venture?
A: 1. Local chambers are great resources, especially for smaller businesses. When you reach out to anyone there, they're always searching for new ways to support business owners.
2. Other programs like the Bismarck Mandan EDC Leadership Program or the North Dakota Women's Business Center (NDWBC) are always asking for ideas
and feedback because they care deeply about our business community. When you reach out to them, even if they just pass you along to someone who may know more, it's great that they're happy to send passionate people in the right direction.
3. There's an opportunity through NDUS, the ND Career Builders program, that will provide scholarships and loans to those going through those certification programs. Essentially, it's a scholarship and loan repayment program that provides matching funds to North Dakota businesses. If a business contributes $4,000, they will match it with state funds, and they're getting somebody
TrainND's Value Statement
Timely: Provided WHEN our customers need it
Relevant: Designed for WHAT our customers need
Adaptable: Customzied to SUIT our clients
Innovative: Developed with CURRENT trends in mind
National: Recognized CERTIFICATIONS and credentials
Network: Partner to COLLABORATE efficiently
Dependable: Committed to RESPOND promptly
Four regions cooperate with four colleges to ensure coverage for all of North Dakota's current workforce needs.
trained for half the price. While there are some requirements there, not only for the business but also for the individual who is being sponsored, it's very much worth anyone's time to reach out and learn more.
4. Looking beyond a knowledge base, there are a lot of great member organizations. If somebody is younger and wants to get some experience and get exposed to mentors in the business community, the Young Professionals Network (YPN) and 1 Million Cups are both excellent opportunities. Through both organizations, you'll find individuals who are willing to inspire and mentor, or at least be a helpful resource to ask questions.
"We expand opportunities for businesses in North Dakota by training your employees to achieve more. Whether you’re training IT professionals, managers, welders—or any worker—we can help develop the skills you need at all levels. Our comprehensive, customized adult learning and employee training enables North Dakota businesses to maintain a welltrained workforce to stay viable and competitive.
We help North Dakota ensure that its businesses can compete in the global economy by:
• Maximizing Employee Productivity
• Keeping up with Trends and Technology
• Providing Access to Professional Experts in the Region
TrainND provides organizational and employee training which allows businesses to further develop internal talent. TrainND works with businesses and industries providing an assessment to determine each organization’s needs, then provides courses to meet those identified needs and builds a program that’s right for the continued development of employees, increasing employee and organizational productivity."
- TrainND
Training Opportunities in Bismarck-Mandan: A Deep Dive with TrainND Southwest to Empower the Local Workforce
Brian Ellersick and Joe Camisa
TrainND Managers
Commercial Driving (CDL)
Training Opportunities with TrainND
TrainND provides content that is customized for your business, specific to your industry, and designed to match the needs of your employees. If you have unique, specialized training requirements, TrainND has the resources that you need for successful employee development. TrainND can help assess and identify skill gaps, and then work to deliver customized training that fills those gaps. Whether those needs are in technology or leadership, technical or soft skills, TrainND can help get your company and staff on the right track for growth.
"TrainND Southwest's Commercial Driving course is a combination of classroom theory instruction and hands-on training. Hands-on training components include behind-thewheel driving on local, county, and highway routes, and alley dock, offset, and straight-line backing maneuvers.
This course meets the requirements for both Entry-Level Driver Training and Hazardous Material Endorsement Theory set by the FMCSA. Upon successful completion, students will be eligible to complete the ND State Drive Test and Hazardous Material Knowledge Test to obtain the H endorsement.
For manufacturing, there are courses in welding, geometric distancing and tolerancing (GD&T), FARO 3-D imaging, occupational safety (OSHA), and manual lathe and mill. Contact us about your company’s unique needs, and we can also develop customized training for your employees. Other technical training we offer includes blueprint reading, engineering drawing, process/power plant, asbestos abatement, and ArcGIS."
Welding Readiness Programs
"TrainND Southwest also offers a wide array of welding training and testing to organizations throughout the region.
Training can be held onsite, at one of our state-of-the-art welding shops on Bismarck State College's campus, or through our mobile welding lab.
TrainND Southwest can train and test in the following areas:
- Shielded Metal Arc Welding
- Gas Metal Arc Welding
- Gas Tungsten Arc Welding
- Oxyacetylene Welding
- Flux Cored Arc Welding
Open enrollment and customized training options are available."
HVAC Training and Certification
"TrainND Southwest offers an approved EPA 608 and 609 training and certification course taught by instructors with years of industry experience and knowledge of maintaining and repairing HVAC equipment.
Successful completion of our course will prepare students in the following areas:
- Complete the Core Section of the EPA 608 certification exam along with, type I, II, & III exams.
- Complete the EPA 609 exam.
Did You Know?
While TrainND Southwest's programs are in collaboration with Bismarck State College, the training opportunities offered are noncredit programs.
Alison Zarr Program Manager
- Become eligible to take the universal certification exam, which allows professionals to service all types of systems."
Soft Skills Training
"In a recent study done by Adecco Group, the world’s largest provider of human resource solutions, 44 percent of executives believe that American workers lack necessary soft skills. Of the executives who believe there is a skills gap, 89 percent say that apprenticeships and training programs could help.
If your business needs help building soft skills, look to TrainND. We offer programs on communications, teamwork, generational diversity, stress management, problem-solving, critical thinking, and conflict resolution. Our curricula are designed for employees across the spectrum of skill sets, allowing inexperienced employees to learn the basics and seasoned staff to gain more advanced skills."
RADaR
"'RADaR' aims to provide a greater number of highly qualified workers in high-demand careers in healthcare and manufacturing industries through apprenticeships, job coaching, and other support services.
In 2022, BSC was awarded a $1.6 million dollar grant from the U.S. Department of Labor’s Strengthening Community Colleges Round 2 Grants. The focus of the grant is to recruit and support diverse, underserved populations; offer expanded experiential learning; prepare students for the workforce; and improve the economy in North Dakota."
Online Training, On Demand
"TrainND offers hundreds of courses online, that you take at your own pace, to improve your skills and give you a leg up at work and in life. With prices starting at $99, our online training is affordable, accessible, and can build the skills workers need in as little as six weeks. Popular topics include Introduction to QuickBooks, Effective Business Writing, Designing Effective Websites, Computer Skills for the Workplace, and more."
By Grant Ayers
Lym Photography
Karolina
From Uruguay to North Dakota
Karolina Lym's Entrepreneurial Journey
arolina Lym, an immigrant from Uruguay, has carved out a niche for herself through her passion for photography and involvement in uplifting western North Dakota. As the founder of Karolina Lym Photography, she has transformed an old school into a thriving studio, making her mark in the region while staying deeply connected to the community she now proudly calls home. I had the pleasure of sitting down with Lym to discuss her journey, how she embraced the community, both in and outside of photography, and more.
From Uruguay to North Dakota: Karolina Lym's Entrepreneurial Journey
The Beginning
Karolina’s story begins in Uruguay, where she lived until she was 18. Driven by a sense of adventure, she moved to the United States with her best friend. They landed in Utah, where Karolina met her husband and spent a decade before work opportunities brought them to North Dakota.
“It was a big change. We didn’t know what to expect, but the opportunities here have been incredible," Lym said.
Karolina’s interest in photography was sparked by a deeply emotional experience. Attending the funeral of a former co-worker's daughter, she was struck by the mother's words: “Take all the pictures you can because the photos are all I have left.”
"It hit me really hard, and I felt like this was what I had to do," Lym said.
This moment drove Karolina to begin taking photos of her own children. Initially, her shots lacked the professional touch she desired, leading her to invest in better equipment and education. "Something was off; the pictures just didn’t look right. I figured maybe it was the camera, or I needed Photoshop or something," Lym said. "So, I spent years taking casual shots of family and friends, never really doing it professionally. Eventually, I decided to get serious, take some photography classes, and really dive into it."
She then attended numerous photography classes and workshops across the country, constantly refining her skills. “I’m always learning,” Lym said. “I hit workshops to continually expand my skills in photography, business, and social media. There’s always something new to learn.”
Did You Know?
In January of 2024, Karolina Lym won Best of the Western Edge's 'Best Photographer' award!
Making a Name For Herself
Karolina’s photography journey took a significant turn when she decided to rent a larger space for her studio. "At first, I was just taking pictures outdoors, then I set up a makeshift studio in a bedroom at my home. But soon, I thought to myself, 'I'm going to need more space.' So, I began renting a place in town," Lym said.
Eventually, when her ambitions outgrew renting a larger space, she discovered a unique, abandoned school in a remote area and decided to buy it, despite its need for extensive renovations, including a costly new roof.
"Last year, after fixing the roof, I realized that we could tackle the rest of the renovations. It’s been quite the journey, with ups and downs, especially when dealing with each specific renovation and finding the right people to help," Lym said. "We’ve managed to preserve the old school’s charm while fixing it up. Now, my main
studio, which I call the 'white box,' is in what used to be the boys’ dormitory—it’s huge. My office is in there as well. We’re also working on other areas like the old library."
Her ambitious plans extend beyond the current renovations. This summer, she hopes to have another main studio ready for seasonal shoots, where the old library once was, ensuring her space continues to evolve. While Lym was afraid that people wouldn't support her grand plan that she had, she was blown away by the support she quickly found, both from city officials and other local community residents.
"Regarding the new studio, it was a little weird because not everybody can see your vision sometimes. In this case, however, I was so surprised by the support that I received," Lym said. "I live in Dickinson, but I've received so much support from the commissioners of both Stark County and Dunn County. It was truly amazing for them to have my back as much as they did through the process."
"I was also supported in the new studio development by my neighbors because, although they are primarily older people who may not have an interest in my passion, or especially maternity photos, it was so surprising that many of them would come and tell me their stories of how they went to school there, and they're just thrilled to see the location getting its use so positively. I thought that we might not make them happy, but it brings them a lot of fond memories."
- Karolina Lym
Check out some of Karolina's maternity photography!
From Uruguay to North Dakota: Karolina Lym's Entrepreneurial Journey
The path to success hasn’t been one without obstacles for Lym. One of her biggest challenges has been establishing herself in a new community where personal connections often dictate business choices.
“It was tough to get people to see the difference in my work, but I’ve worked hard to build those connections and show what I can do," Lym said. "I used to live in Los Angeles for some time, so I still have a lot of that influence within me. Many people go to a personal friend or family friend for photos, so it was challenging to make connections with new clients because they didn't know me."
As she's gotten her name out there continually over the years, Lym has developed her own dedicated client base through honest work and putting the client's vision first, even with a new "out-of-town" location.
"Admittedly, I was a little worried about the new space being too far out of town, it's four miles out of town and I didn't know if clients, old or new, would still make the drive as often," Lym said. "However, my clients have been super happy about the change; they love this space just as much as I do. To me, as I say often, it's all about the experience and getting to know my clients a little better, because I oftentimes see them coming back to me for other projects."
Q&A with Karolina Lym
Q: Do you travel often, or do most of your clients come to you?
A: Yes, I'll occasionally travel for clients, or they'll come to me. I've gone to Minot, Utah, and Montana many times for different work. Also, Watford City has a large Hispanic community who will come here because I speak Spanish. I think it's great that they're coming here to have this work done. I even have a longtime client who comes from South Dakota.
Q: You're very passionate about uplifting and getting involved in your community. What inspires you to do that?
A: I feel like it may have something to do with not knowing many people when I first came to the United States. I didn't know English well, yet people took me in. I didn't know what to expect when moving to a new country. You don't expect to ask anybody for anything, but I was only 18 years old and didn't really know what I was doing. Yet, I felt like everybody I met was willing to help me. I'm just so grateful for that.
I didn't feel like I had any opportunities for financial growth where I was from, but I didn't really need to come because my family could help me. Still, I didn't feel that I had any opportunities there and I wanted to try something completely different. Coming here and not knowing the language was not smart, but there are so many opportunities everywhere here. You can make it if you want to, with the right mindset. If I could make it, then you or anyone can make it.
From Uruguay to North Dakota: Karolina Lym's Entrepreneurial Journey
Karolina's Commitment to Continuous Learning
Karolina’s dedication to her craft is evident in her commitment to continuous learning. She has participated in workshops with renowned photographers from New York to Los Angeles and even Australia.
“I recently finished a workshop with Lola Milania, who is based out of New York, whose maternity photography style I truly fell in love with. It’s inspiring and pushes me to keep improving my work," Lym said. "I'm scheduled to take another workshop in 2025, and I consistently attend workshops in Montana with other photographers whenever possible."
Her focus on maternity and newborn photography stems from a desire to offer something unique in the area. “I wanted to bring something here that wasn’t really available,” Lym said. “I decided not to do wedding photography anymore and just focus on what I love, and maternity photos are a big part of what I love doing. It’s more like art than just a common photo."
Giving Back to the Community
Karolina’s impact extends beyond her photography. "There are a lot of photographers, not just in our state, but in our region and beyond. I like to think that I separate myself by volunteering with many different programs," Lym said.
She actively volunteers with organizations such as MakeA-Wish North Dakota, taking photos at local events and helping with their promotional efforts. She also takes part in community activities, photographing events like the Bakken BBQ.
“I like to help people in our area whenever possible,” Lym said. “I feel it’s important to give back, especially considering the support that I so gratefully received when I first arrived here.”
Outside of photography and her other passions, Karolina’s community-driven ambitions go well beyond her own business. She has taught photography and business classes at the Dakota Women's Correctional Rehab Center
“I don’t want to be known just as a photographer. I want to help others learn and grow, whether it’s in photography or in small business skills and other areas."
- Karolina Lym
More of Karolina Lym's work
Karolina Lym's Community Involvement
• Dickinson Area Chamber: Promotions Committee
• City of Dickinson: Christmas Stroll Committee
• Bakken BBQ: Photographer and Committee Member
• Develop Dickinson: Photographer and Committee Member
• DPS Foundation in Dickinson: Official Photographer
• Make-a-Wish Dickinson: Volunteer and Photographer
• BIO Girls: Photographer
in New England, ND, aiming to provide valuable skills to those looking for a fresh start.
“I don’t want to be known just as a photographer. I want to help others learn and grow, whether it’s in photography or in small business skills and other areas," Lym said. "A few other Hispanic individuals and I are setting up an association to help Hispanic people coming to North Dakota. We're meeting with the Chamber again soon, but it will most likely be up and running by the end of the year. Develop Dickinson inspired us to create something similar for Hispanic small businesses. I've been working on it for a long time. I had an online class set up but didn't want to start until we could do it together, as a team."
As an ambitious individual, it's challenging for Karolina's mind to stay oriented on one single task. Adding to her plate, she is also planning to write a book aimed at newcomers to the country, sharing her journey and offering guidance on making their dreams a reality.
Karolina also offers classes to the community to share her skills and uplift others. In June, Lym hosted a class on maximizing the use of smartphone cameras for a soldout class. As she looks to the future, Karolina remains driven. She aims to expand her teaching efforts, continue
her community involvement by running more courses, and further hone her photography skills.
"I see myself doing more stuff within the community in many different ways," Lym said. "Another goal of mine for this year is that I want to share my art as much as I can. The cool thing about photography is that there are always new trends and other things that you can continue learning. I’m like a sponge now; I just want to learn more and continue getting better in my work and art.”
Karolina Lym’s story is one of passion and a deep commitment to her community. Through her photography and her efforts to uplift western North Dakota at large, she has become a prominent figure in Western North Dakota, capturing not just images, but the hearts of many.
Karolina Lym Photography
karolinalymphotography.com
karolina@karolinalymphotography.com
/KarolinaLymPhotography
@KarolinaLym
@KarolinaLym
Pictured above: Lym's work with Make-a-Wish Dickinson
Women You Should Know
Chris Kman
Co-founder and President of Chasing Horses Wild Horse Advocates
By Arielle Windham Empowered by Ladyboss Lifestyle
Photos Courtesy of Chasing Horses
Dickinson-area Transplant
Finds Passion and
Purpose on the Prairie
When Chris Kman moved to Dickinson in 2016, she had no idea the impact this decision would make on the trajectory of her life. Inspired by the rugged beauty of the Badlands and the wild horses that call the region home, Kman decided to forge her own trail as an entrepreneur and wildlife advocate.
Wild for Horses
Go West, Woman
Kman, an Illinois native, came to the region on a two-year contract with Walmart to comanage the Dickinson store. Within six months, though, she had fallen in love with the beauty and uniqueness of the Badlands. She and her husband spent as much time as possible in Theodore Roosevelt National Park, exploring and getting to know the local wildlife—especially the herds of wild horses.
“When we had days off, we were in the park really, truly enjoying the moment,” Kman said. “In Illinois, it felt like work, work, work. When you weren’t working, you were thinking about work. But here, it felt like I had a work-life balance.”
Her Facebook page, Chasing Horses, started as a way to share her favorite photos from the park with friends and family back in Illinois. Kman had no photography background and wasn’t necessarily a digital native, so she was surprised when the page began to amass a significant following.
Followers started asking for prints, calendars, and other merchandise with Kman’s images. Almost overnight, Kman found herself evolving from social sensation to entrepreneur.
“Today we have over 100,000 followers,” Kman said. “It blows my mind.”
Lean In
Rather than buck the path life seemed to be laying before her, Kman decided to dig in her heels. Walmart wanted to relocate her to Fargo, but she had found a home and a passion in Dickinson. She left corporate America and opened Chasing Horses, a brick-andmortar business in the heart of Medora, in 2019.
Getting up and running was a bit of a bumpy road, but soon Kman and her husband hit their stride as a hybrid business. The store was open year-round for those visiting the Medora area to catch up on the latest horse news, shop for local souvenirs, or book a guided tour to get close—but not too close—to the park’s wild horses. A robust online presence supplemented revenue streams during slower seasons and connected Chasing Horses with horse enthusiasts around the world.
Without realizing it, Kman had placed herself at the head of the park’s herd.
Call to Action
Kman had built a life and a business around the park’s wild horses. But a storm was brewing that threatened not only her livelihood but the animals she loved.
The National Parks Service, which oversees Theodore Roosevelt National Park, had been using birth control,
The horses that Kman and Chasing Horses are determined to fight for.
sterilization, and culling to manage the size of the park’s herd. In late 2022, the Park Service released a plan that would eliminate the herd altogether as part of an environmental review. This was an enormous blow to Kman and other horse advocates.
“People started asking me, ‘What can we do?’,” said Kman. “I remember thinking, there’s nothing we can do. I’m just a regular person. So, I’m sitting there waiting for somebody else to step up and nobody’s coming. And I realized, I’m the one I’m waiting for.”
Passion turned to purpose. Engaging her friends, family, and online community of horse lovers, Kman began lobbying to protect the wild horses as part of Chasing Horses Wild Horse Advocates. She and the rest of the organization’s small board worked tirelessly to secure state and federal support to maintain a genetically viable herd in the park. The story of our wild horses spread as far as the Wall Street Journal and the London
Times, until finally, in April of this year, Senator Hoeven announced that the Park Service would abandon its plan to remove the horses as part of the environmental review process.
“I’m honored that people put their trust in me and were willing to work so hard with me to save the horses,” said Kman. “Last year we engaged with over 800,000 people online. The year before it was only 72,000, so that’s how much our organization grew. People were looking to us as a leader in fighting for the horses.”
Still in the Saddle
With the April announcement, the Medora herd is safe for the moment, but not out of the woods yet. Kman and the rest of the CHWHA board continue to fight for federal protection for the horses. They are working with local, state, and federal organizations to secure a bright future for the horses—and the people who love them.
“America was built on the back of a horse,” said Kman. “They are such an important part of the history of this region. I can’t imagine the park without them.”
Catch up with the latest wild horse news by stopping by the Chasing Horses gift shop in Medora or online at chwha.org
