Chapter University By Sam Kise |
HOW CHAPTER AESTHETIC STUDIO IS REVOLUTIONIZING EMPLOYEE TRAINING PROGRAMS
Chapter Aesthetic Studio
When Chapter Aesthetic Studio launched its intensive professional training program, Chapter University, the goal was to give employees eight to 12 weeks of top-tier aesthetic training so when they began working in the studio, they would be fully ready to treat guests. Often when people get hired for a new job, they spend the first couple of weeks onboarding onsite to get to know their job responsibilities while simultaneously working directly with clients and adjusting to a new company culture. But at Chapter, employees are given the time and support to fully learn their job before ever treating a guest. Created by Chapter Founder & President Melissa Rogne, Chapter University offers training to every employee from all of their locations before their first in-studio day. The curriculum is determined by Chapter’s Chief Medical Officer Dr. Ben Wood, a boardcertified plastic surgeon, with programs lasting from eight to 12 weeks based on provider role. Every employee receives hands-on experience and an immersion into the company’s culture at the training. This is so that every studio, whether it is in North Dakota or New York, offers the same quality experience for every person who walks through the door. We sat down with Rogne and Wood to learn more about Chapter University, why it is important for their business, and how others might benefit from similar employee training programs. Dr. Ben Wood observes the aestheticians perform a procedure. 102
| ISSUE 003
