Database Consulting and Services
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Enterprise Content Management
Enterprise Content Management ÇÒ§ÃÒ¡°Ò¹â¤Ã§ÊÌҧ¡ÒèѴ¡ÒâŒÍÁÙÅ (ECM) ÃдѺͧ¤ ¡Ã·ÕèÁÕẺἹãËŒ¡Ñº¢ŒÍÁÙÅáÅÐá;¾ÅÔपÑè¹µ‹Ò§æ ´ŒÇ¡ÒÃ㪌 â«ÅÙªÑè¹ Enterprise Content Management á;¾ÅÔपÑè¹ËÅÑ¡æ ·Õè Enterprise Content Management ÃͧÃѺ ¡ÒÃÃÇÁÃкºÍÔ¹·ÃÒà¹çµ Intranet Consolidation Èٹ ºÃÔ¡ÒâŒÍÁÙÅáÅСÃкǹ¡ÒÃàÃÕ¹ÌÙà¾×èͪ‹ÇÂàËÅ×͵¹àͧ Call Center and Self-Help 䫵 §Ò¹Ê¹ÑºÊ¹Ø¹ÅÙ¡¤ŒÒ Customer Support Sites ¡ÒúÃÔËÒÃÊÔ¹·ÃѾ ·Ò§¡ÒõÅÒ´áÅÐà¤Ã×èͧËÁÒ¡ÒäŒÒ Marketing Asset and Brand Management ¡ÒúÃÔËÒÃÇÕ´ÕâÍ Video Management Ãкº¢ŒÍÁÙÅ¢‹ÒÇÊÒÃÀÒ¹͡¡Ñº¤‹Ù¤ŒÒ Partner / Dealer Extranets ˹ŒÒµÒ¢Í§àÇçºËÅÒÂÃٻẺÊÓËÃѺ㪌ã¹ËÅÒ»ÃÐà·È Multinational Web Presence 䫵 ‹ÍÂÊÒ¸Òóе‹Ò§æ
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Enterprise System Management
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Work Flow Controller ª‹ÇÂãËŒ¡ÒäǺ¤ØÁ¡Ò÷ӧҹã¹Í§¤ ¡Ã ·ÓãËŒ¡ÒõԴµÒÁ/µÃǨÊͺ§Ò¹ ÊÒÁÒö·Ó䴌͋ҧà»ç¹Ãкº ÍÕ¡·Ñé§ÃкºÊÒÁÒöà¡çºàÍ¡ÊÒûÃСͺ ¡Ò÷ӧҹṺà»ç¹ Attach File Ê‹§ä»¾ÃŒÍÁ¡Ñº¡ÒÃÊÑè§ §Ò¹ä´Œ «Ö觨Ъ‹Ç 㹡Ò䌹ËÒàÍ¡ÊÒÃÊÒÁÒö·Óä´ŒÊдǡ à¹×èͧ¨Ò¡ÊÒÁÒöà»Ô´´ÙÃÒ ÅÐàÍÕ´䴌·Ñ¹·Õ áÅÐÅ´¡ÒÃ㪌àÍ¡ÊÒÃ
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System Administration Module à»ç¹Ãкº§Ò¹·Õè㪌¡Ó˹´¢ŒÍÁÙž×é¹°Ò¹ã¹Ãкº Work Flow »ÃСͺ´ŒÇ • User Maint. 㪌ºÑ¹·Ö¡¢ŒÍÁÙÅ User ·ÕèÊÒÁÒöࢌÒ㪌Ãкºä´Œ • Level Maint. 㪌¡Ó˹´ÃËÑÊ User Level • Position Code Maint. 㪌¡Ó˹´ÃËÑʵÓá˹‹§ã¹Ë¹‹Ç§ҹ • Organization Maint. 㪌¡Ó˹´ÃËÑÊ˹‹Ç§ҹ • Position DB 㪌ºÑ¹·Ö¡â¤Ã§ÊÌҧ¢Í§Ë¹‹Ç§ҹã¹Í§¤ ¡Ã • User Properties 㪌¡Ó˹´¤Ø³ÊÁºÑµÔ¢Í§ User â´Â User ÊÒÁÒö ÁդسÊÁºÑµÔÁÒ¡¡Ç‹Ò 1 »ÃÐàÀ· ¢Öé¹ÍÂÙ‹¡ÑºË¹ŒÒ·Õè¤ÇÒÁÃѺ¼Ô´ªÍº • Information Type Maint. 㪌¡Ó˹´ÃËÑÊ»ÃÐàÀ·àÍ¡ÊÒà / »ÃÐàÀ· Work Flow • Information Title Maint. 㪌¡Ó˹´ÃËÑÊàÍ¡ÊÒÃẺṺ
Flow Structure Maint. 㪌¡Ó˹´â¤Ã§ÊÌҧ¡Ãкǹ¡Ò÷ӧҹ (Flow Structure) ¢Í§áµ‹»ÃÐàÀ· àÍ¡ÊÒà «Öè§à»ç¹¡ÒáÓ˹´¤ÇÒÁÊÑÁ¾Ñ¹¸ ÃÐËÇ‹Ò§ Information Type ¡Ñº¼ÙŒÁÕʋǹà¡ÕèÂÇ¢ŒÍ§ ¡Ñº§Ò¹ (Node) â´Âã¹áµ‹ÅÐ Node ¨ÐÊÒÁÒö ¡Ó˹´ÃÐÂÐàÇÅÒ·Õè㪌 (Work Time) 㹡ÒôÓà¹Ô¹¡ÒÃä´Œ à»ç¹Ê‹Ç¹§Ò¹·Õè㪌ÊÌҧá¿éÁàÍ¡ÊÒà (Create Document) áÅÐ àÍ¡ÊÒà Ṻ (Information Title) ʋǹ»ÃСͺ¡Ò÷ӧҹ¢Í§ Work Flow 1. »ÃÐàÀ·¢Í§ Work Flow ÁÕ 2 »ÃÐàÀ· ¤×Í • ẺÁÕ Flow Structure (Normal Flow) • ẺäÁ‹ÁÕ Flow Structure (Free Flow) 2. ¡ÒÃÊÌҧá¿éÁàÍ¡ÊÒà (Work Flow) • á¿éÁàÍ¡ÊÒûÃСͺ´ŒÇ¢ŒÍÁÙÅ 2 »ÃÐàÀ· ¤×Í - Information Type 㪌¨Óṡ»ÃÐàÀ· ¢Í§ Document â´Â㪌 Col. Ref. No. à»ç¹µÑÇ͌ҧÍÔ§ - Information Title 㪌à»ç¹µÑÇ¡Ó˹´¤Ø³ÊÁºÑµÔ Information â´Â ÊÒÁÒöṺ Soft Copy File ä´Œ (Document File, Image File) â´Âã¹áµ‹ÅÐ Information Title ¨ÐÊÒÁÒöºÑ¹·Ö¡àÅ¢·Õè͌ҧÍԧ䴌 à¾×èÍ㪌à»ç¹ Ref. No. 㹡Ò䌹ËÒ¢ŒÍÁÙÅ
à»ç¹Ê‹Ç¹§Ò¹ËÅÑ¡·Õè¼ÙŒÁÕʋǹà¡ÕèÂÇ¢ŒÍ§ (Node) ¨ÐࢌÒÁÒ´ÙÃÒÂÅÐàÍÕ´¢Í§ §Ò¹·Õè¶Ù¡ Assign ãËŒ·Óá¡ÃÒ¡ÒÃÍÍ¡à»ç¹ 3 ¡ÅØ‹Á ´Ñ§¹Õé 1. In Box à»ç¹¡ÅØ‹Á¢Í§§Ò¹·Õè Assign ãËŒ Node ·Ó 2. Out Box à»ç¹¡ÅØ‹Á¢Í§§Ò¹·Õè Node ´Óà¹Ô¹§Ò¹àÊÃç¨áÅŒÇ Ê‹§µ‹Íä»ãËŒ Node ¶Ñ´ä» ¢ŒÍÁÙÅã¹ Out Box ¨ÐËÒÂä»àÁ×èÍ Node ¶Ñ´ä» ·Ó¡Òà Confirm ÃѺ§Ò¹à¢ŒÒ In box 3. Sent Box à»ç¹¡ÅØ‹Á§Ò¹·Õè Node ´Óà¹Ô¹¡ÒÃàÊÃç¨áÅŒÇÊ‹§µ‹Íä»ãËŒ Node ¶Ñ´ä» ¢ŒÍÁÙÅã¹ Sent Box ¨ÐäÁ‹ËÒÂ仨¹¡Ç‹Ò¨ÐࢌÒä»·Ó¡Òà Delete ¢ŒÍÁÙÅàͧ (à¡çº History) ã¹áµ‹ÅÐ Box ¨Ð»ÃСͺ´ŒÇ¢ŒÍÁÙÅẋ§ ÍÍ¡à»ç¹ 5 ¡ÅØ‹Á´Ñ§¹Õé - Normal Flow - §Ò¹»¡µÔ¢Í§ Node ·Õ赌ͧ´Óà¹Ô¹¡Òà (ÁÕ Flow Structure) - Free Flow- §Ò¹¾ÔàÈÉ (äÁ‹ÁÕ Flow Structure) - Out Flow - Borrow Request ·Õè Node Í×è¹ Ê‹§ÁÒ¢ÍÂ×ÁàÍ¡ÊÒ÷Õè ÃѺ¼Ô´ªÍº - Borrow Request - à»ç¹¡ÒÃÊ‹§ Request 仢ÍÂ×Áá¿éÁàÍ¡ÊÒèҡ Node ·Õè¶×ͤÃͧá¿éÁàÍ¡ÊÒà ËÃ×ÍÂ×Á¨Ò¡¼ÙŒ´ÙáÅàÍ¡ÊÒà (Admin) (ÊÓËÃѺ Version »Ñ¨¨ØºÑ¹ÃͧÃѺ੾ÒСÒÃÂ×Á ¨Ò¡ Admin à·‹Ò¹Ñé¹) - Borrow Response - à»ç¹Ê‹Ç¹·Õè㪌ÃѺ Message ¨Ò¡ Node/Admin ·ÕèµÍºÃѺ Borrow Request ·Õè User Ê‹§ä»Â×ÁàÍ¡ÊÒÃ
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