G-MagZ_12 IT MAGAZINE
Metro Ethernet : Part 1
!" !" # $ % & ' Local Area Network (LAN) + ', + ' & $ - # . ' $ & / 01 $ Metropolitan Area Network (MAN) Wide Area
p12-14_Solution.pmd
12
Network (WAN) #' ' 0 2 3 3 '#1 4 $ Leased Line, Frame Relay ATM - ', -& 4 '6 #' '& + $ 2 & ! ' - + #'1 & ' ' + 2- ' ' - + !2 % 7 ' 3 3
23/5/2550, 10:46
G-MagZ_13 IT MAGAZINE
& 8 ' &- $ ' # 1 $ ' ' ' 3 &$ 3 3 4 #' ' ," # - #1'& ' ' $ $ Leased Line ! 2 $ & # .9 Multipoint 2 , &$ Frame Relay # 7 # ," # & ' '7 1 & 4 ,,
8 # +20' , 1 #' ," # & ' ' &$ , ', $ $ '!#// 9 + + 4 '!-' &$ , 74 0 1 + 9 - $ + # & 9
, " + ! 2 '$ ' !# / / 9 !- ' + :0 ' , ! 2 ' # &$ ' 77 4 $# & '6 & ;,,8 # $ Multimedia, Storage Server Application #' # 1 + ' , &- $ ' &- 4 ,0'," ' - & 4 :0 ' '! 2 3, & ' ' # "' & 6 , 4 01 &$ , $ '!#// 9 ! :0 ' ! 2 " #1' ' !4 <4 % 7 &$ ' !4 ' ' - & 4 & " # 7 & 4 -
Scalability
3 # + -& 4 0 '6 , ' ' # - ," + + 100,000 + ' # .9 ' & 4 3 &$ #1 , ! 2 ' # - ," + 1 ', ," + ' MAC address :0' &$ & 8 & - $ ' ," + Active VLAN :0 '&$ & 8 + ' ," #
Scalability and Hierarchical view of Ethernet 3 7 1 ' &$ ' " $ 8 9 ' ' # 8 9 " #+ , !#// 9 $ Hub, Bridge Switch :0' $ ,1 + Flat Network Addressing -&$ ' + # $ & # .9 1 , &$ ' # '% & + ' + ' " # 7 & 4 # + ' ," + + + ," ' "& + ' ! 2 # 4 ' # #' #1 -& 4 ," ' ' ' ' ! + 6 & - + Private Network !" # - + ' " Private Network 2 + !4 '
& ', ;,,8 # 3 3 & ! ' #+$ 1 7 8 + - #1 6 '! + ' # + QTag (tag address) 74 Frame Header :0 ' IEEE 802.1Q ' # " $ 1, "&
! + ' ! 2&$ + # 3 - ' ! + ' , + :0 ' # # "& ! 2 # 8' !4 <4 % 7 "' 3 + ' 01 3 &$ #7 -& 4 3 $ !-'!8 & 89! # 4 ' #' ! , " &$ # & / ' $ MAN WAN ', ," + ! + ' !-'!8 ! 2 ' 7 ' 4,094 #1
Projection
', & 4 '! ' $ & ;,,8 # ' # '!- ' # ' #1 0 ' 2- - & 4 ' " 01 &$ ,8 ! ' + ' ' ' " Service Level Agreement (SLA) & # - # # + !2 % 7 ' ' - - # ' :0 '3 # + ;/ #+ ', - 9 50ms ! 2 "
" 4 3 ! 8 ' & 74!-, SLA ' &- 4 + 20'! 2 +,! ;/ '6 4 01 & 3 ' +
& ;,,8 # " & 74 01 2 :0' IEEE 802.1ad Q-inQ :0' " Stacking VLAN Provider Bridges
Service Management
'!" # / & 3 3 7 " & 4 ' ' 4 ,# 3 !4 ' -& 4 '6 ' ' +4< 4 #1', # 8' ' - - 7 ;/ , # & 4 :0 ' !4 ' !" #/& "& <8 4, ' - &$ 4 ! 2
p12-14_Solution.pmd
13
1 !" # $
23/5/2550, 10:46
G-MagZ_14 IT MAGAZINE
7 74 + ! 2& "' ' IEEE 802.1Q VLAN tagging 3 "' ' IEEE 802.1ad 74 Q-tag $#1 :0 ' Q-tag 2- 74 , " ' ' - + ' , # & 9 ! + ' VLAN tagging IEEE 802.1Q 4 &$ !" # ' ! + ' % & ' - ' "& ! 2 ' # - & $ ' 01 20 ' + , IEEE 802.1ad $ + , 4' -& 4 #'! 2 ' + ' ' - &$ 4 & ," + , " # 4,094 :0' #' '
7 '7 , ' # & / !" # 2 IEEE 802.1ah ' + MAC-in-MAC (Provider Backbone Bridges) 3 # "' Encapsulates MAC header ' Customer Service Provider , " 24 bit service tag & MAC Header ' Service Provider (MAC SA MAC DA ' Provider Network) 74 layer 2 ! ' Provider Network &$ VLAN tagging 7 ' Customer :0' 3 +4< ,1 "& Metro Ethernet & $ ' MAC-in-MAC ! 2 ' # + ' !- ' 20 ' 16 :0 ' ; / ' ," # ' 7 ' # & /
Connectionless Ethernet " 8 9 Ethernet Switch &$ & & 4 # 1 #7< ;/ '6 :0 ' ;/ ' &$ ' #1 4 , < $ 4 ' 8 9 ' :0 ' , " ! ' - '6 #' ' "' # .9 1, 9 8 9 -+ +, '! ' - ' & ' # # Switch # - + # ' + ' - 8 9
Switch , " ! ' - #' + #' 8 7 $ #+ ' :0 ' "' 1 + flooding ' # - +, ! ' - # 8 9 Switch 7 , & -+ & #1' Switch # - 8 ' 4 , ! 2! ' - #'7 2- ' 3 '! ' 8 7 + & "' 1 + Learning :0 ' "' & # .9 1 Broadcast & # + :0 ' & 4 Conserve Bandwidth & learning ,1 # & /
& & / + :# : flooding learning #' + ,, "& 4 &$ #7 '!41 ' ! ' + %# % & + ' $ !" # & 4 , $ Multi path Loop Network :0' " &$ ' , ' " Spanning Tree Protocol (STP) 7 Y ' # 4 Loop % & 7 Y ' # + ! , 4 01 ! 2 ! '& 7 & 9 ! ' #
&$ ' - 4 ;/ :0 '2 + & $ +' +
STP 7 ! '& #1 , "& "' '6 8 '$# + + 7 "' & #1 #' + ' &$ + & ! '& ! 20' + , "' & # .9 Rapid Spanning Tree Protocol (RSTP) , 74 + ! 2& ' Converge Time :0' & MAN # 1 ' Converge Time ! 2 , ! 8 ' ,0' ! # " &$ ' + # "' % Real-time $ Voice Video 7 "' # .9 1 ," ' - # .9 quickly converging ! " #/ STP 2- &$ & # .9 Tree Topology :0 ' 4 &$ & LAN & MAN , &$ Mesh Topology "& + STP #1 " &$ ' MAN , 4 ;/ + , Congestion, ! # "' , ! ' # #' ! '!" ' # &$ ' + # 77 4 $# Real-time ;,,8 # 1 7#Z 3 3 - & :0 ', $ + ,# ;/ & " 7 &$ 7 & 4 ! - 9 4' 0 1 :0' , 7- 20' & [ # #
2 %$ &' (% ) IEEE 802.1 *
p12-14_Solution.pmd
14
23/5/2550, 10:46
G-MagZ_15 IT MAGAZINE
10 10 ! " #$ %
! " #$% &' ( '! (Data Center) , -.. # / /!( $ % 0 % % ." Chip Multithreading (CMT) % ( " ! !1## ! ( (Multi-core) 3 1 % % (, ! 4 " #! (Blade) 3 5 3 1 % % (1## 3 (Virtualization) ( 6 $% 0 $ (%
7 8 % !$% &' ( '! 1 / $ % (. 7# '! (Storage) 7 (%,' $ '
7$ (Ethernet) 9 # "## 3 % ( 3 : 5 ; &' ( '! 7 # !. < / /!(
$ 9 $ , ;% 3 # , " ! !1!" '!
( 8% 1!" 5, ! " % 3 1 % % ( # 3 % ( 7 $
p15-16_Solution.pmd
15
$ : 10 "# $
7$ 5! ." ! /? "##1! (LAN) ( " 6 @ 5, 5. " % % ( " ! !1!" "## 5 % "## 3 % (, !! 6 . 5 #$ 1$%
7$ 5 1 , F 1972 .
/ /!( # . ! 6 J, F 1977 . ,8 . " # 5 7., F 1980 7 <
/ /!( (% $% 3 . / /!( 1 ## ( (Wireless) , 3 ( F 2006 IEEE 7 $ : 10GBaseT (802.3an X 10 Gigabit Ethernet over twisted pair) 3 5 10 "# $
7$ ,8 (% . . 1!" % ( % % ." $8 3 "1 7 $ ." , 7 , F 2007 3 $ 5 / /!( ,8 ' ! 1!"
30/4/2550, 16:47
SOLUTIONS G-MagZ_16 IT MAGAZINE
, 5 % # 3 % ( (% ' % 10GBaseT ." # ( #. &' ( '! 1!" $% 0 (% 7 $ : 802.3an 5 "(" ' 10GBaseT ."( # 7 10 "# $$% 3 100 $ 9 ."$ ,8 ( # !1## CAT 7 3 CAT 6a UTP 5 # ( # !1## CAT 6 1!" CAT 5e ." # "(" ! 55 1!" 45 $ $ !5 #
3 ." # 5 % # 3 % ( 10 "# $
7$ 9 5 < 9 ! / ( ? " / (." (%' , - $ ( CMT (Chip Multithreading) , % (Niagara 2) ( / (." 10 "# $
7$ "1 7 $ 5 #$ $ # PCI-E Bus 8x (32 Gb/sec full duplex)
3 ! 1!" 5 % # 3 % ( % -; $% / /!( 10 "# $
7$."
# # 5 ;$% ! ( 11 ! ' 1## 3 -$(
3 % ( &' ( '! $ (% $%
&' ( 3 1 % % ( % 5, ,8 3 % ( ! ! , $ 3 1 % % ( " 6 @ ' 7 $ ,8 "# $
7$ "1 7 $ ! (8 3 # "## % 3 % ( 8% # 3 0 1 % 5 '!1## ! (Online Backup) $ $% # "##. 7# '! % #
3 % ( (Network Attached Storage - NAS) $ . (%' ' ' 1 ! 3 % ( . !3 ,8 5 Trunking (802.3ad) % # $8 Layer-2 3 1 ; - . 1 ! (8 1$% 7 ( ( # ! .5 % ,8 10 "# $
7$ % #
/ /!( CMT 9 ." ! ( 1 . 5 Trunking # $8 Layer-2 ,8 3 1 % % (/ ( ,8 10 "# $
7$ "1 7 $ # 8x
p15-16_Solution.pmd
16
PCI-E Bus 5 % # / /!( CMT Niagara 2 , # !3 . .",8 7$ "1 7 $ , .5 ! ! 1! ( ;; ." % ( 9 ." 8% (, &' ( 3 % (1! 1!" # , 5 / ( ,
"/(8 . ,8 10 "# $
7$ "1 7 $
3 &' ( ( # ! 5 3 1 % % (1##
3 % % ." ,8 Solaris Containers, Server Hypervisor 3 %' / ( ,8 Solaris Containers 3 5 containers 3 domains "## j # $ 1!" 83 $% # "## 3 % ( 3 (Virtual OS & Network Interface) $ 5 ". . 10 "# $ 7 $ ( ,8 # 5 3 1 % % (1## 3 , " # { 1 9 1 % Sun Hypervisor (Virtual Machine Monitor) 9 5, # "## j # $ ! ($ 0 ( 1 % Solaris, Linux, FreeBSD) # 3 ( 9
( 1$%!" % % }logical domains~ (LDOMs) 1$%!" LDOM ." 1!" Ethernet MAC Addresses $ / ( & ( # $ 10 "# $
7$ "1 7 $ 9 !7 7 5 ; &' ( , &' ( '! 1!" $ ( # ! (1 % % ." 1## % ( " ! !, ! 5 1!" 5 3 1 % % ( 3 , ' 1##$% 0 9 1 1!" ! $@ 3 # 5 % # 10 "# $
7$ (% $7 " 6 @ 9 ." % , !! 6 1!" " 6 @ ' $%
. 02-678 0478 3536
30/4/2550, 16:47
G-MagZ_17 IT MAGAZINE
INNOVATION
RETHINKING Innovation is now recognized as the single most Important ingredient in any modern economy The Economist
!"# $ %& ' ' ( # $ % " )* ! %+ & , -( ( ( # $ & +$ * )% (% # $ . +$ ( " /( . )* & $ . $' "+ / ) # % +$ # $# .0 & 1 . % ( & % . $' " % ! %+ & * %( 1
p17-18_Biz_Consult.pmd
17
30/4/2550, 17:00
BIZ & CONSULT G-MagZ_18 IT MAGAZINE
' ! (% % ( 2 3 45" 6 ,* (Inertia) * % & &
( & * +$( # $ 1( %! %! & # $ * # -+$ / +$ 1 & * ( . ' ! (% * .+$( ) #
) $,$ / +$ 1 & * . ( +$ ( # & & * #
% / % / + +$ * ( . & /) ( / #( .9 ! . 6 4" / ( .+ " ! %+ .0++ ,* % / % "
& ( : &( 4"( 2 " ;% +$ 1 & % . #. & * . ( * $ & 2 & * . . & * - / < 1& " 1 - # " ) +$ $ ,* #(
& & & # " ,* + ) " * . #. & % / 2 < $ 1 # $ = ! " * .0++ 1 : + $ 1 & " 4 (% / " . $ / ' 1 $ 1 # $ 1 : * > ? & * & 2 )
* .0++ 1 : ) = " # $ . #. ( 2 " +$ % / & % . ( #. " * % %& +$( 1 %
1 " - & * % 50 % % $& " +$ * ! %+ ( / " &: / &% & +$ % / & %& + $ # $ $ 1 & . $ % !%< ) ) # $ (% '( +$ &- < ) & 2 %B
. ( ( '( & * - / '( & * ! %+ ( - % . " +$ (% '( & . $ 4" +$) & % 1 &
+$ .9 )* & ) . * & 2 . $ . $ & "
+ %: & (% &: / " &: . * ' ( / (Momentum) & * - 40 ./ . ' ( / - 140 ./ . . %G
4$ - ( 1 # $. < . %G
$ - . . & &- < ) / # '( 1 - ( ( % & 1#) (
# ( 1#) . *
(
! %+) # - ( 1 ' #( # " &: . * ' ( ) $,$ / . %G
1 2 #( - +$ 1 $ & $ # $ $ ) 4$ 4"( 2 $ * " &: .9 % +1 .9
p17-18_Biz_Consult.pmd
18
+ $ 1 & 2 " (% ( * ( 1 & + !"# $ %G
" . %G
' G % # $ / " . $ - ( * .0++ > ? " +$( H & " # #( J " J * . $ 4" #( . $ 4" ) " +$( % "# $ % % & 2 ( )* & " %( # $
# # $ . #. % / % " .9 + % ( % % & 2 & " / + & * ++$ " # #( $, $ , / % # $ $ 1 " ) $ % * % $ 1 +$ 1 & % ( 2 % / # $) = / ) =
% / +$ & * +$( 1 & % / ( * ( 1 & .9 % .9 % %( 1 " + K0 .9 = ! " " .L # $ # - # GE & * Nokia
1 . $ - ( * > = ! " ? . K0 & " ( * # $ .9 $ & * ) $ * )*/ Q 1 : +$ 1 & "
. #. +$ % /
#
. #. ' ' ( 2; . #. ( 2 & / - / (Speed of Change) +$ .9 1 ( " +$( % # $ " ( * )* & % + %: (% '( ( * ( = ! " +$( * & ) +$ . #. #( +$( 4"# $+ 4
! %+ +$ 1 & " (% '( ( * $ $ G B # $ 1 1 + * - 2 '/ %B Boston Consulting Group 1 + . * 50 . $ G ' %& $ +1 % *
+$ + %: (% '( & ! %+ ( & ( 2 / !" 1 : % * > ( (Innovation)? ( .9 $ .9 * * 1 : + + $ # & % ( * ( . * *
+ $ & / & " (% '( & % % ( & 2 % & 2 # $ 1 &
& 2 " % / !"
( . $ % !%< )+$( 1 & $ .6% ( % " ; ; = ! ) = ( .' ! (% # $ $ .9 ! (% +$ * (% #(
. & .9 ! (% & * . .( :( $ / " !"
( * + $) ( .9 / & % % !"
( ?
30/4/2550, 17:00
G-MagZ_23 IT MAGAZINE
â&#x20AC;&#x153;Server Virtualizationâ&#x20AC;? ! " # $ % & ' ! " # $ % & ! '" " "( )*+ * +, * -! ( !. " /- 0 -! % % )%1 ! # + $ 2 . + % - * % + $ ! -! )( %. +" "- " & 0 / - 2 ,* /+ + - & " 2 . ! '" " * & % )( %./ & ! / & " &! John Fowler, Executive Vice President, Systems
Server Virtualization
p23-26_Tech & Trend.pmd
# "*+ ! # (Data Center) " ( !. " &! &! / " " & $
-%&- $ % - * /- 2 ! % / 5 !# ! $ 1 " * &!&+ $ / ! " ( !)( %. 2& % &! " - " . & # "*+! # % )%1 $
23
30/4/2550, 17:31
TECH & TREND G-MagZ_24 IT MAGAZINE
2! #&2 ' ' " ( # "* & - .. ! / 2 &!. % ( ,* $ % & / + " '&" ! ?% - % & " ( * & " &! " & " . ! " - 8 9 " 2- '. "* &! % )%1 - -! . . & " & .
# "* (Consolidation) &#. %) &! #& 2 &( '&" # "*. " # 3 & &! "
System Architecture: # "* & ( ,* % - * . / + " (Servers) " . & 0 +! # (Storage) 7 7
Application Architecture: # "* & ! (Business applications) - 8 . 5!5# %-9 :-*/ * " & " ' . ! " ! " ! . "8 5!5# %- .. ! ( % -% - +!
@..( $ ' ' " &! #&2 + $ Virtualization &! " % - 8 " # - & &! ( + $ / ( # "* ( ,* % - * &! + $ First Logic ! . " / ( %) # "*& ! " ' ' " Virtualization / + " ". & 0 +! # # / ! / + "/ (Server Virtualization) / + ". 9 ' 9% -0 * 4 %) Resource Management OS (Operating System) Virtualization Virtual Machines Hardware Partitioning
Resource Management
Business Architecture: # "* & $. " +! / + $ - (People & Processes) " " +! )( %. => " % => "+ " => "5 %- => " - & 7 7
%) . & " - 8 ?% -% Solaris " # / + " / + " - & " %) " # & 0 (&
2. &! / + "+ 9 ' 9% -0 * 2 "( -* ! 3 %) &! %) . $ . & " &!/ " 5 (CPU)
$. + ! # "* & System Architecture ( / + ") . ! # "*+! # + * 2 % . " / - . & 9 $ . & % - * 8 % + $ " # 8
" ! . " / ( !. " - '" "+ * '" * &!. # "*
0 &! & & + . % - * % - *2# ! &! " -0 2 ( !. " &!& + $
p23-26_Tech & Trend.pmd
24
30/4/2550, 17:31
G-MagZ_25 IT MAGAZINE
" . (Memory) 2 Input/Output (IO) ! - 8 - J 2! & J .. & ! " 5 . " (J - ! ( ! " 5 &! /- & J/- -
%) $. 2 &! ?% - % Solaris 10 9 / + " . Sun Fire ( ! % SPARC) - # x64 ! % AMD Opteron . % & + &1 " %). & " &! / !
?% - % Solaris - $ /- * 9 . . & " " Solaris Resource Manager " & . & " ! - 8 -! " ! % )%1 &! %) - $ ! % -! + - 8 ! " ! " / % + &+ / + "
. ! %) $ overhead / ( - . N, . & 1 " ?% - % - -% " /- & J % -%
Virtual Machines
OS Virtualization %) . & " - 8 ?% - % Solaris * 10 + $ ( @..( * 10) 2 ! / + " &! " ?% -% / 1 " -! ?% - % & " Solaris '&" ! (, N, Solaris Containers / + "
! + $ . 2# " '9 (Zones) /- '9 . " + + - 9$ ! /:W +! # . (System Configuration Files) 9 . . & 1 " '9 - . & " . ! )% . & " +! -! '&" 2 & " !/- '9 &!- J
%) ! / + " '&" ! ( ?% - %
" ! 8 &!/ Solaris, Linux, Windows Server '&" ( / + " Sun Fire x64 ( ! % AMD Opteron) '&" "\ *&/ * Hypervisor 9 ( ,* ]Virtual Machine Platform^ 9 :-*/ * ! &#/ . & ?% -% - 8
. -%&- $ / + " @..( 9 :-*/ * ! ! XEN Freeware Virtual Machine Monitor . ' XEN + %N XenSource VMware ESX Server 9 :-*/ * -! . &9 $ . & % -% '&" + %N 0 9 / Microsoft Virtual Server
/ + " Sun Fire x64 2 ( Virtual Machine Software &! $ XEN VMware ESX Server / Microsoft Virtual Server + / + " Sun Fire SPARC . ( 2 ( / Virtual Machine / + " Sun Fire T2000 (UltraSPARC-T1) 9 ( ,* Hypervisor & " ?% - % ( &!/ Solaris / Linux - /5 1 + ! 26
p23-26_Tech & Trend.pmd
25
30/4/2550, 17:31
TECH & TREND G-MagZ_26 IT MAGAZINE
Hard Partitioning % ) ! / + " &! " ' ' " + / + " & Mid-range / High-end + 9 ' 9% -0 * - # Sun Fire / Sun SPARC (APL) / ?% -% Solaris ' ' " & " ]Dynamic System Domains^ 9 / /" / + " & \ *&/ * '&"/- . " + - 2 % . 2! & @J -! #- . / + " 8 . $ " 2' " &!'&" -! q& (On-line) %) $. ! &1 " # (& # "* & / + " . 2 / + " Server Virtualization " %) / (, N, &
/- - 2! ! 2 ( ?% - % Solaris . " # 3 (Resource Management, OS Virtualization / Hard Partitioning) 2! % + ( ?% - % - Solaris
10 . 2 (Resource Management / Hard Partitioning) 2! -! ( " ?% -% ! 8 . & " Virtual Machines 2 %) - -! &( " 0- $ 4 %) +! -! W " " ! # "*+! # + * 2 &. / + " & 1 . & +, " 2 ! % &! &% ! " # $ %"
. 0-2678-0478 ext: 3536, E-mail: supaporn.c@g-able.com
p23-26_Tech & Trend.pmd
26
30/4/2550, 17:31
G-MagZ_27 IT MAGAZINE
!" # $ %& "' "'( )
NRI (Network Readiness Index) ! " ! # $% & ' *& + ,, . 3 ' NRI $% $% 1. ,,02 " 4 , % ICT $' ' ! "4 2#! # 2. '0 #'6# ,7 ! " # 3. ,, . 8 7, 9 0, ' : ( 4 "# ' ) 6;'6 % %; ( 0 %$' ) 4 $ #& <# % , 7 '7 Top Ten .$ & %+ % & '#& < # % , 37
2 # # , > %$' ' ; , $ + 6#
# ;?2# 2 # 6 &6 4 ' @ 6# Netcraft A %2# 0B. & 2006 0, ' ; , $ + * # & < , % $' 4 '7 % < # & < 4'2# , & ' . 6 #& < 101,435,253 ;,$ + ' %< 6 * ' ,* 6# ' A ;,$ + 17 J K ' A J 2010 ' # # + ; ;,$ + < ? 200 ;,$ + % & ;,$ + % 9 < # # + ; # ;' 0 &
$' $ % $% #& Google ,
$% & &% '2# #2 #
, % # & 4 ; ' ' & * + % $' # &% ' #2 $ 4 % 2 # # % & 4 ' #7 4 ' #K + +$% ' ; '
p27_Docor IT.pmd
27
30/4/2550, 18:25
G-MagZ_28 IT MAGAZINE
! " # $% &! & ! !( & ) ( * + , $ - . & / ! $ # 0 * &0 / *1 12 / 4 ) * - , 5 6 ..-. 2541 ! 1 :! Service Mind ; 1 * ) < +! 0 + , = , * ! " & *1 / ! *1 + 5 ! > * & ! ( !!! / ! !( ) . ) * :! , , @ & , +! ! !( A0 - ! & *1 0 $ $&, ! . ! , "
+ * * ,+! " # 1 ) $ ," # , <* & 0
, - & & ! , !! & ,) 4 $! *1 1 0 0 *1 0 ! $ & + 5 1 ( "&*1 ! !( + 5 ) 1 / 5, 6 % , < ! 1 12 / *1 1& ,
6 !
1 * , - 0 +! " # 1 ( :! ) $ $&, - + 1 , $, , +, , !& ;( ! (Call Center System) *1 % . . + 5 $ , . - ,% .*1 Profit Center .:! ! + , !,# * # +! ) !& ;( ! )1 ) & ( 5 (Telemarketing Call Center) E !& ;( ! +! ! !( ,$ + (Inbound Call) ; ,*1 & # ! (Agent) 1 :! : ! ! ! ( ! 0, ! " 5 $! " 5 ! * ( $ * ( ! 1 $! ! " !: ! 1& 5 ! !( ( . +! !
H $ (Call) $ + * -# , !& ;( ! : ! ! $ + & &# . .!* ! , 1 ! 5 # H .& , &# * H &# , ! . , ,J 0 H 0 - & 0 " # -# , !& ;( ! )1 ) & ( 5 " # 1 1 0 K +! ! !(
4 ",*1 K= & * 6 ..-. 2549 " / ! !( ) * 5 !& ;( ! . $ , $ #& ) < :! $ !! (Outbound Call) .: ! 0 ) & ( 5 ; $ !! ) ! &0 5 $ !! ! $ (Outbound Dialing), , .:! ( + ! #&1& @ R 1 &# 5 , . U ;!K VGoldMineX ; CRM + 5 1 + ! #&&#
= 0 & 0 Z 1 , & . +! ! !(
( ) ! "# $ %"& ( & ) Supervisor â&#x20AC;&#x201C; In House Telemarketing &' * + " ", ' &' Telesales #- . / 0 # $ 1 !", +
p28-29_Success story.pmd
28
GoldMine ) ( + ! #&+! &# !, & ! ,
&# , +! ! & * ! + ! # & * ( 1 & $ .: ! ) 1 % .* R E ) & ( 5 * ,0 R =<1 1& ,!, 5 / $ !1 :! ! &# [ !,
30/4/2550, 16:21
G-MagZ_29 IT MAGAZINE
( ! + , : ! $ + 5 &# + 5 . 1 5 & 10 ! H / * ,! " # 1 ! "& $ +! . . + , 1 :! 0H% .+! , :! &# (List) 1 :! H $ ,! + , 0 1 :! . 0 , , :! &# + ,1 :! 0 , ( &, ! );!K * J , 0H 0 " # , < ! !,# & & , H * . U ;!K & ( 5 !, & ;!K ! !, ! &0 (. =<1 E* $& 5 ;!K " & .:! & ( 5 $ , z. + 5 !, # * . ! . U . * ! *1 & )
!, # H 0 , ( &:! / ! &J = 0 ! !( * !& ;( ! & H 7-8 :! $, 1( !, ! , *1 * % .+! & / &! % , E :! + 1 5 0H% . +! , : !&# ! ;( , ! ;( ! , : ! & : 1 : ! ! & . U 0 & *1
% . !,# )*1 =<1 & ) $ ( $ , !# &, / &! % , (Security) ( ! 1 ; .# , : !&# ( :! , , , 1 , : !!! + , ! . 0 & , )*1 #< , / , * ;!K *1 . * / & &, 0 !, !,*# ;!K 1 0 0 !, $ 0 5 # 1 1&! &! % ,+ 5 # RJ = 0 ! !( . , , , ! - , &,0 + ,
$ - . 0H 0 ,: , !& ;( ! )1 ) & ( 5 +! ! !( @ # : ! , , 1& ,R 1 . ( , !, 0 , E ) * ! .!* ! &:! *1 . +! ) " * GoldMine !,! ) !! ! z. + , . , !, , !, ! *1 . +! # &&# , . GoldMine ; . .! * ( .! $.& $ ! (Port Folio) &# 1
$ & (Activity) 0 !, ) &# ; 1 , &: ! ;!K ! * *
p28-29_Success story.pmd
29
! . ! R J 0H 0 ! % . ) & ( 5 * 0
*1 K= 1& ,R 1 & ! ; ! (Outsource) & 1 & ) ! , 1 0"&
&! % ,+! + ! #& & 1 0"& & 0 :! &:! ) ! 0 0 !, + ! #& 1& [ , :! &# !, 0 5 5 5 5 !, * ! ;! !, ( 5 5 ! , , 1 + , + , * :! 100 : 1 1 , * $ 1 &# 100 ! + , . , 1 ! !( ( , / ) ( * + , $ - . 1& * & : / + * - ! ) E # [ !, # &! !, # & & - , ) !, ., , *1 . ) , 0 .# .: ! < !, , ) !*1 1( 1 1 , , *1 1( 0 !, 5 + ! + ! , *1 Service Mind * ) )1 1 0 " & # [ ! 1 ( : ! ,! & & , * ) 1&:! ( & & , !, ! #1 ! 1 ! # *1 ) ( 1 0 " & ! ( 5 1 ! ! ) 1 ! *1< !, * !, ! ) . J 0H = 0+ < Supervisor ^ In House Telemarketing &( . + 51 # !, # & ) ) +! Telesales 4 ",*1 K = H . E , , ! + ! * +! & ( 5 . , ! < = 1 &( R !,R ` (Bug) ; :! ! & :! ) * .!* !, 0 J 0H 0 & 0H = & * , * ! , " # 1 1 0 , *1 . ) +! , & - . U & !, 5 ; * - 1& 5 .! , ) , +! ! &# jq , + 1 / ! # 1 :! , ! ! 1 :! ) ; * & " !, 1 &! # ! ) ( & , ! ) ! ,5 0 + 1 0 + & R...; 1 ?
30/4/2550, 16:21
OVE R TWO MILLION PEO P LE
RELY ON THE ECO NOM IST GROUP. SO WH O D OES THE ECO N O M IST G ROUP RE LY ON? NORTEL.
The Economist Group recently chose Nortel to build an entire voice and data infrastructure for its new London offices, enabling them to bring intelligent information to the world as it happens. After all, if it’s not immediate, it’s not news. Reliable communications. Now, that’s good news for everyone. nortel.com
Business made simple Business Made Simple, Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.