Bodyshop March 2014

March 2014

Plus: Telematics and the Bodyshop Vehicle Trends and Technologies: What’s Ahead?

Cross-Canada Checkup Survey: Paintless Dent Repair

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

One-On-One with

CHIP FOOSE The rock star of custom build work tells all

Visit www.bodyshopbiz.com

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*Actual January, 2014 Ford Parts Conquest Program pricing comparison.

Ford Parts Conquest Program and Ford Genuine Parts are registered trademarks of the Ford Motor Company. OEConnection and CollisionLink are registered trademarks of OEConnection.

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

March 2014 l Volume 44, Issue 2

Features 18

Telematics and The Bodyshop

22

Cross-Canada Checkup

Telematics devices, the tiny wireless communications modules that capture and deliver a broad range of information about a vehicle’s health and operations, are going to revolutionize the industry. Its implications for automotive repair are obvious, but what are the implications for the collision repair industry? And if a car could talk, what would you want to ask?

Every year, Bodyshop talks to shop owners and other industry members to get a sense of what life is like out there in the front lines. What kind of a year has it been? What are the biggest issues on the minds of collision repair professionals these days? And what kind of a year do you anticipate for 2014?

28

Trends 2014: Secrets from NAIAS

34

SURVEY: Paintless Dent Repair

18

The Detroit Auto Show, formally known as the 2014 North American International Auto Show (NAIAS), is often the harbinger of where vehicle design and manufacturing are going in the next few years – including right now. Here are a few glimpses of what you’ll soon be seeing in your service bays.

With the proliferation of hail in so many regions of Canada, the expansion of the paintless dent repair (PDR) option has certainly taken hold.

Cover 14 One on One With Chip Foose Chip Foose has become a household name over the past few years, and not just among custom car professionals and die-hard enthusiasts: he’s become one of those rare personalities that are recognized beyond the usual automotive circles. Over the years, Foose has created an impressive portfolio of eye-worthy, attention-getting projects that feature clean designs and an aesthetic all his own. But he is, first and foremost, a hands-on professional and business owner.

In Every Issue 4

Publisher’s Comment

29

Internet Directory

6

News

29

Advertisers Index

25 New Products:

28

Shop Equipment

visit us at bodyshopbiz.com In the next issue: Our Environment and Sustainability issue looks at salvage and used parts and staying compliant, along with welding innovations, frame and alignment, spray booths, and more. Plus: Complete coverage of CCIF’s Toronto Forum. www.bodyshopbiz.com l March 2014 l Bodyshop 3

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

from the publisher

PULLING TOGETHER AT LAST This industry is seeing technology and change at unprecedented levels.

And in that lies the best opportunity not only for bodyshop owners, and the networks to which they might belong, to tilt the balance of power ever so slightly back in their direction – but to build a much more level playing field on which real industry partnerships can be formed.

The uncomfortable reality is that the question of a quality repair has largely been laid at the feet of the bodyshop, and frankly, even the individual technician. And today, with materials and structure having reached ever more technologically challenging heights, dragging even the most grizzled bodyshop veteran along for the ride, the issue has become not just whether you can weld well, but whether you should weld at all.

Case in point: Ford’s new F-150 has a fully boxed ladder frame with more high-strength steel than ever to make it stronger yet lighter. And for the first time, it uses aluminum alloys throughout its body, trimming some 700 lbs. from its heft. The F-150 puts paid to any suggestion that a shop can hide from aluminum any longer.

And this is just one example of change that will require a dramatic increase in both the training and the equipment investment of shops over the next few years (the top shops have already started), as the overwhelming impact of new repair techniques and new requirements take hold.

And that is going to cost money. Even ramping up the training is going to require shops to dedicate more man-hours off the production floor to make sure they can handle the jobs coming in the door effectively and efficiently. Shops and techs are realizing that repair procedures have taken a significant leap, and their approach needs to do the same.

And it is my belief that a similar leap in the way insurers compensate shops is in the offing. Over the next year or two, insurers will have to listen to shops and OEMs more closely than ever before about what is going to be required to repair cars safely. I also believe that estimating will follow suit with a much more tightly controlled set of variables, leading to much less variation in final repair costs than before.

It is true that the best relationships have always bred prosperity and profit; now however, it’s really going to be about cooperation, to a degree not before seen.

I don’t expect the friction between insurer and shop to evaporate overnight, or to ever disappear entirely, but I do expect that we’re entering an unprecedented stage where all stakeholders in this industry will have to strike a more equitable arrangement to ensure that consumers end up with a safe repair.

That’s always been the goal for everyone, but it feels like there’s a better chance than ever that we’ll all be pulling to reach that goal instead of fighting each other to get there.

I know similar words have been spoken before, but this time around it feels less like idealism, and more like reality. I hope I’m right this time around. B Andrew Ross aross@bodyshopbiz.com

4 Bodyshop l March 2014 l www.bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com MANAGING EDITOR Martha Uniacke Breen mubreen@bodyshopbiz.com EDITORIAL CONSULTANT Brian Harper CONTRIBUTORS Nate Hendley Leslie C. Smith SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Anne Miron PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton BODYSHOP is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd. 80 Valleybrook Drive, Toronto, ON M3B 2S9 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00.

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From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-442-2191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 80 Valleybrook Drive, Toronto, ON M3B 2S9 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 80 Valleybrook Drive, Toronto, ON M3B 2S9 “We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage”.

WE’RE ALL FOR PRODUCTIVITY

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So while the products you know are still as strong as ever, today they’re backed by a bold,

big name and future. We’ll continue to stand for efficiency, clarity, support and growth— from the front of the body shop to the back.

Because from today forward, we are Cromax.

Learn more at www.cromax.com

Axalta Coating Systems™, the Cromax logo, Cromax® and all marks denoted with ™ or ® are trademarks or registered trademarks of Axalta Coating Systems, LLC and its affiliates, used under license by Axalta Coating Systems Canada Company. © 2014 Axalta Coating Systems Canada Company. All rights reserved.

news

IBC Releases Annual List of

T

Top 10 Most Frequently Stolen Vehicles in Canada

he Insurance Bureau of Canada (IBC) has released its Canada,” Dubin says. The top 10 most frequently stolen veannual list of the top 10 most frequently stolen vehicles hicles across Canada are: in Canada and reported on new trends in organized auto 1. 2000 Honda Civic SiR 2DR theft.

2. 2006 Chevrolet Trailblazer SS 4DR 4WD SUV According to Rick Dubin, VP investigative services, “Orga- 3. 2002 Cadillac Escalade 4DR 4WD SUV nized criminals are now dismantling higher-end vehicles and 4. 2005 Cadillac Escalade 4DR 4WD SUV exporting them in pieces instead of as whole vehicles be- 5. 2006 Ford F350 SD 4WD PU cause they are less likely to be detected.” These vehicles get 6. 2005 Cadillac Escalade ESV 4DR AWD SUV reassembled as far away as West Africa and then resold, he 7. 2006 Acura RSX Type S 2DR 2D says.

8. 2007 Ford F250 SD 4WD PU Dubin believes this new creative approach is a reaction to 9. 2007 Ford F350 SD 4WD PU detecting and seizing $8 million worth of stolen vehicles in 10. 2003 Acura RSX Type S 2DR 2D 2013 by Canada Border Services Agency working in partnerDespite declines in recent years, auto theft is still big busiship with IBC investigators at the Ports of Montreal and ness in Canada. The number of vehicles stolen annually has Halifax. “It’s a trend we will continue to watch.” dropped dramatically recently to 78,000, which amounts to On IBC’s top 10 list, the 2000 Honda Civic SiR 2DR sits at 4,500 fewer motor vehicle thefts in 2012 than in 2011, and a the top for the second year in a row and high-end SUVs and 57% drop from a decade ago.

Ford trucks hold most other spots. “Thieves consistently tar“We need to keep fighting crime on all fronts,” says get the Honda Civic cars to Dubin. “IBC works with pochop for parts. Those parts are lice, insurers and government easy to resell because there are agencies like Canada Border so many Civics on the road,” Services Agency to prevent says Dubin. The stolen Escaand detect vehicle theft but lades and Ford series trucks on we all need to be more vigithe list are now showing up lant and not make it easy for less frequently at the ports for thieves.” export, says Dubin. They are For more information being re-identified (reVINed) about auto theft, visit IBC’s and sold throughout Canada website at www.ibc.ca. to unsuspecting consumers.

“Auto theft remains a big business for organized crime in A 2000 Honda Civic Si Series 2DR, the most coveted car for thieves.

I

I-CAR Re-Aligns Straightening Course

-CAR has announced that structural technicians can benefit from updates to its instructor-led Structural Straightening Steel (SSS01) course that addresses how to correctly approach structural straightening repairs. The increased use of high-strength steels and other new materials are changing the way to correctly approach these repairs, which means technicians need to rethink what was once believed to be true.

This course covers key repair topics and provides technicians with information that will help keep the repair and equipment safe. Proper stress-relieving techniques, positioning of pulling attachments, and how to locate anchoring points are just a few of the key topics covered in this course for steel structural technicians.

Josh McFarlin, I-CAR director of curriculum & product development states, “Updates in this course will prepare 6 Bodyshop l March 2014 l www.bodyshopbiz.com

repairers to think like steel structural technicians. Gone are the days when most structural parts could be repaired with straightening. New vehicles and new materials create the need to shift thinking and approach repairs differently.”

Updates to the course also include increased classroom activities, new HD-quality videos, improved graphics, and methods for straightening common types of full-frame damage. Anyone who has previously taken the course will automatically have online access to the updated course materials today.

This three-credit hour course meets training requirements for steel structural technicians in I-CAR’s Professional Development Program (PDP). To register for Structural Straightening Steel (SSS01), visit the I-CAR website at www.i-car.ca.

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news

Mazda3 Wins 2014 “Best of the Best” Award from Canadian Automotive Jury

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he all-new 2014 Mazda3 compact car was named the winner of the fifth annual “Best of the Best” Awards

by The Canadian Automotive Jury (CAJ), beating out the Chevrolet Corvette Stingray and Jaguar F-Type.

The CAJ’s “Best of the Best” automotive award of excellence is presented annually. As any vehicle (or family of vehicles) on sale in Canada on September 1 is eligible for the award, and the previous year’s overall “Best of the Best” winner is automati-

cally invited back to defend its title, the award is unique as it recognizes “the one and only, best of the best.”

The initial Best of the Best selection process narrows the list of vehicles to 12 finalists, with the winner coming from this group.

The distinctive trophy – an Inuit soapstone carving of a polar bear – handed out annually by the Canadian Automotive Jury joins a growing number of trophies that the 2014 Mazda3 has already won in its short on-sale span since October 2013. As more and more outlets and associations come to the same conclusion in their own competitions, a clear picture emerges, showing that the completely redesigned

The 2104 Mazda3 wins CAJ’s “Best of the Best” Award.

Mazda3 has raised the bar for new vehicles available in Canada this year.

“With each previous generation the Mazda3 has set a new standard for the compact segment. The latest Mazda3 does that yet again. Its combination of styling, practicality and a full suite of Mazda’s SKYACTIV technologies make it a dynamic, fun to drive car that is equally fuel-efficient and affordable. The combination saw the Mazda3 earn an easy victory as Jury’s Best of the Best,” says Canadian Automotive Jury member Graeme Fletcher, automotive writer at National Post and reporter at Motoring TV. The Canadian Automotive Jury is a not-for-profit organization independently funded by its 11 jurors and secretary, all veteran automotive journalists who, with a combined experience of more than 285 years, account for the vast majority of automotive industry coverage in Canada.

Chief, Elektron Equipment for New Aluminum 2015 F-150

F

ord Motor Co. has named Chief Automotive Technologies and Elektron approved collision repair equipment suppliers for the recently unveiled 2015 F-150 pickup truck. Ford’s F-Series has been America’s best-selling vehicle for more than 30 years.

Ford has significantly redesigned the F-150 to replace the vehicle’s traditional steel body panels and bed with military-grade aluminum. Ford has also decreased the amount of high-strength steel in the new F-150’s frame from 23% to 7%. Restoring an aluminum collision-damaged vehicle to pre-accident condition requires new repair methods and equipment. Recognizing this, Ford has added a number of Chief and Elektron products to its Rotunda Dealer Equipment program and encourages its dealers to invest in the proper equipment and training before the 2015 F-150 hits the showrooms later this year.

8 Bodyshop l March 2014 l www.bodyshopbiz.com

Chief and Elektron’s repair equipment is approved for use on the new aluminum-body Ford F-150.

“Chief has the largest installed base of structural repair equipment in North America and is a long-time Fordapproved supplier,” says Mike Cranfill, vice-president of collision for Vehicle Service Group (VSG), parent company of the Chief and Elektron brands. “In fact, more than 60% of Ford dealers with bodyshops currently rely on Chief equipment every day. We have worked

closely with Ford to develop a dedicated new structural holding package and target attachments for the 2015 F-150 that will function seamlessly with dealers’ existing Chief frame racks and measuring systems. We are also providing a full range of Elektron welders designed specifically for aluminum repair.”

U.S. Automakers, Aftermarket Reach National Agreement on Right to Repair The Alliance of Automobile Manufacturers (Alliance), the Association of Global Automakers (Global), the Automotive Aftermarket Industry Association (AAIA), and the Coalition for Automotive Repair Equality (CARE) have announced their collective acceptance of a national U.S. agreement to ensure consumer choice in post-warranty auto repair, decisively ending the longstanding “Right to Repair” debate within the industry.

In Canada, the legislative route was abandoned several years ago in favour of the voluntary Canadian Automotive Service Information Standard (CASIS) agreement.

The national agreement is based on a recent law finalized in the Commonwealth of Massachusetts. The signed Memorandum of Understanding (MOU) extends the essential provisions for all light vehicles negotiated in the Massachusetts law nationwide; it

impacts all companies and organizations that are currently members of the signatory associations.

This national agreement ensures the Alliance, Global, AAIA, and CARE will stand down in their fight on “Right to Repair” and work collectively to actively oppose individual state legislation

while the respective groups work to implement this MOU. In the meantime, the parties agree that further state legislation is not needed and could serve to weaken the effectiveness and clarity of the MOU.

ANOTHER MIRKA INNOVATION

Appointments

Q

uest Automotive Products has appointed Mark Flint as VP sales and marketing for the Matrix System and Pro-Spray brands. In this role, Mark will be responsible for harmonizing the Matrix System and Pro-Spray programs, strengthening distributor relationships, and developing a strong and nimble sales team.

Mark has been in the refinish industry over 30 years with his most recent appointment as managing director for the Pro-Spray business in the U.K. for five years.

According to Mark, “Being appointed as VP of sales and marketing for Quest Automotive Products is an honour and a major accomplishment in my professional career. I have always had a passion for the refinish industry and hope to bring both that passion and my experience to two already extremely successful brands.”

MIRKA’s Optimized Surface Preparation System (OSP) is truly unique thanks to an innovative combination of high-tech abrasives, tools and processes.

The OSP system is simple, provides stable quality and significantly less rework which increases productivity and efficiency.

Established 1943 Mirka Abrasives Canada Inc. 1-800-843-3904

www.mirka.com

www.bodyshopbiz.com l March 2014 l Bodyshop 9

ONLY ONE THING LASTS LONGER THAN OUR COATINGS. OUR COMMITMENT TO YOU. As the world leader in coatings our long-term commitment to our customers is reflected in the numbers.

2,000,000+ COLOR FORMULA GLOBAL DATABASE 28,000+ CUSTOMERS USING PPG WATERBORNE 15,000 TECHNICIANS TRAINED ANNUALLY 9,000+ SHOPS USING MVP BUSINESS TEACHINGS 1,200+ U.S. AND CANADIAN DISTRIBUTORS 111 YEARS OF INNOVATION IN REFINISH COATINGS 1 COMPANY DELIVERS ALL OF THIS

Bottom line? As long as there are vehicles to paint PPG will be there to help you paint them.

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©2014 PPG Industries, Inc. All rights reserved. The PPG logo and Bringing innovation to the surface are trademarks of PPG Industries Ohio, Inc.

news

Carstar Lac Megantic Celebrates 40 years with BASF Glasurit

B

ASF recently hosted an event for ron owners Luc and Gilles Perron and a glass award, at the event, which Le Centre de l’auto Perron to both received a BASF replica Mer- was held at Restaurant Le Moulin in celebrate 40 years of being a Glasurit cedes Gullwing special edition, a Lac-Megantic. customer. The town of Lac Megantic, framed certificate of appreciation Quebec, is still in the process of recovering from the massive train derailment that occurred this past summer.

The tragic incident caused many fatalities and devastated the city’s downtown. With a long-term client located in Lac Megantic, BASF Refinish wanted to host a celebration for its employees to help lift spirits during a holiday season that was a difficult one for many.

Le Centre de l’auto Perron is part of the CARSTAR Automotive Canada Network and has been a loyal customer of BASF’s Glasurit’s paint line for 40 years. Le Centre de l’auto Per- Luc Perron, Marius Perron, Frank Pacfico ( BASF), Gilles Perron, and Jonathan Adam ( BASF).

CCIF Handover to AIA Completed

T

he handover of CCIF to AIA was completed at the end of 2103. CCIF Chairman Mike Bryan says it only remains for CCIF’s leadership to thank members for their support over the years and to encourage them to stay connected with CCIF, an organization that is now better positioned to generate action on the collision repair industry’s strategic issues.

In his New Year’s message, Mike Bryan writes to CCIF members and Bodyshop readers, “No doubt you will have already had contact from Leanne Jefferies, the new CCIF Administrator, and can see that CCIF is in good hands. In the same way that all other organizations must evolve to find better ways to meet changing needs, it became clear over the last year or two that CCIF needed to leverage its support and track record to move it to the next level. Having the strength of an influential trade association behind it and an experienced industry representative such as Leanne, looks like a combination geared for action and for delivering results. So get involved and make sure your voice is heard.

“I will continue to work in the collision repair industry, helping business owners prepare for their exit and consulting with the larger organizations that wish to grow as the industry continues to consolidate. What has already become clear is that some business owners do not have an exit plan, just an unsubstantiated belief that they will be able to sell their business whenever they want for a sevenfigure sum that will fund their retirement. Unfortunately, for most this is unlikely to happen, so we need to take a 12 Bodyshop l March 2014 l www.bodyshopbiz.com

different approach based on the monthly income the business owner will need in retirement. Once that goal is established, we can then consider the options for achieving it and develop an action plan. Give me a call if you’d like to learn more about preparing for exiting your business/retirement or if you are looking to expand through acquisition.

“My other area of focus continues to be ‘people skills’ training – how to manage/coach your staff, selling skills, customer service. The need to train a technician in the use of products and processes is generally accepted, as is the need to train an estimator to estimate repair costs accurately. However, little attention is paid to the ‘people skills’ or ‘soft skills’ development necessary for effective management, internal harmony, and for growing sales.

Many business owners and managers find it hard to describe what is meant by ‘people skills’ or recognize their importance in particular roles. That is why they don’t recognize the need for training. However, as customers or employees, we seem to find it quite easy to recognize poor people skills in others, but fail to recognize that good people skills need to be developed through awareness and training.

“Thanks again for your support during our involvement with CCIF over the years. We wish you success as you face up to the never-ending stream of challenges that confront the collision repair industry and know that CCIF will be there, ever stronger, to support you and make the industry a better place to be.”

CHIP FOOSE

One-On-One with

By Andrew Ross

C

hip Foose has become a household name over the past few years, and not

just among custom car professionals and die-hard enthusiasts: he’s become one of those rare personalities that are recognized beyond the usual automotive circles. Over the years, Foose has created an impressive portfolio of eye-worthy, attention-getting projects that feature clean designs and an aesthetic all his own. But he is, first and foremost, a hands-on professional and business owner.

Five seasons of his “Overhaulin’” show on The Learning Channel, and numerous contributions to movies such as “Blade Runner” and “Gone in 60 Seconds” have only served to build his reputation as the preeminent custom car designer of our day.

Inside the industry, the awards have piled up like Meryl Streep’s Oscars: three-time winner of the Ridler Award from the Detroit Autorama, a seven-time winner of the America’s Most Beautiful Roadster Award, a recipient of the Inaugural Good Guys Trendsetter award, a seven-time winner of the Good Guys Street Rod of the Year Award and a SEMA Best in Show.

His designs have earned him a place in the Hot Rod Hall of Fame, the Darryl Starbird Rod and Custom Car Museum Hall of Fame, The Grand National Roadster Show Hall of Fame, The ­Diecast Hall of Fame, and the San Francisco Rod and Custom Motorcycle Hall of Fame.

The notoriety it has gained him beyond the custom car crowd 14 Bodyshop l March 2014 l www.bodyshopbiz.com

Photo courtesy of 3M

cover story

is all a bit strange for Foose.

He’s a custom car builder, he says, and he hasn’t changed the way he does things. He didn’t get into this line of work to get famous. He feels like the same guy, so getting recognized on the street feels odd. However, he handles it well, and is always appreciative of people’s interest: particularly the opportunity to connect with bodyshop professionals, such as 3M’s organized forum that attracted some 300 industry members, and where Bodyshop caught up with him to talk shop.

Foose on Design Observers of Foose’s work (and TV exposure) may note that his approach to custom projects is a bit different from many in the field, who come up with an idea and then start cutting and bending metal.

Foose starts with rendering.

“It’s nice to know where you’re going before you get there,” he says. “A lot of guys just start building things and as they’re building something, they’re changing it and then changing it again.

It costs money to make those changes. If you know where you’re going before you start, then you’re only making the changes to get where you are going. I don’t consider the drawing to be the artwork. The artwork is the car itself. The drawing is the tool to build the art.

“That’s the way everything in the professional world is done. If you want to design a table, you’d start by sketching it, then you’d do drawings and blueprints and then you’d build it.

“I do the same thing when I build a car at the shop. I figure out the sketches, then I figure out to scale exactly where I’ve moved everything, and then I start cutting and moving things to where I want them.”

This methodical approach comes from growing up working alongside his dad. “My father did the same thing. He would sketch things and figure out exactly where he wanted to go first, and then he’d start building. So for me it was the normal thing. I consider my career to be an extension of my father’s. I did go to ArtCentre College of Design and have a degree in industrial design, so I know how to do all the dimensional drawings to get me what I want. My father didn’t take it to that step, but now if I want to build something from the ground up, I’ll build dimensional drawings, then I’ll build a model and then I’ll scale it from there.”

Foose on Trendsetting “In my mind, if something is trending, I want to do exactly the opposite. I want to go another direction. I’m not trying to be trendy at all. I’m just trying to do good design; and it is by the products that are built and offered to the aftermarket world that we end up with going with bigger wheels and lower-profile tires.”

The tires that are available, and all of the products that are bringing us forward, he observes – new seats, new steering wheels, new engines – are the result of innovations in the www.bodyshopbiz.com l March 2014 l Bodyshop 15

The Foose Experience

3M Canada hosted Chip Foose and Canada Automotive Aftermarket Dithe Foose Experience Tour in Toron- vision, at the event. “He is a problem to in late 2013, attracting some 300 solver and an innovator, and we autobody professionals. were happy to bring him to Canada.

The event, which provided the “Chip brings an amazing energy rare opportunity for Bodyshop to to the room. This wasn’t just a learnconnect with Foose on Canadian ing opportunity; it was also an opsoil, also allowed auto body profes- portunity to interact with a living sionals to talk shop and see a few legend in the field of automotive deexamples of his handiwork. sign,” said Orser.

The Foose Experience Tour, sponsored by 3M, provided an opportunity for autobody professionals to spend time in a classroom setting with Foose, learning from his experience.

“Chip Foose is well known for pushing the boundaries of automotive design,” said Rick Orser, business manager, 3M Autobody pros gathered in Toronto to hear Foose speak.

MIRRORS HOODS

DOORS

GRILLES BUMPERS FENDERS LIGHTS

2 LOCATIONS / 1 PHONE # 1-866-426-0666 WWW.APT-AUTOPARTS.COM parts@apt-autoparts.com 16 Bodyshop l March 2014 l www.bodyshopbiz.com

Photo courtesy of 3M

aftermarket community, which bring automotive design to the next level.

“But as far as being really trendy, then you’re looking at colours or graphics and that.

What I’m trying to do is stay really tasteful and make good design, because the ultimate compliment to me is if, 30 to 50 years from now, somebody restores one of the cars that we built, rather than five or 10 years from now.”

His current favourite build is a ’65 Impala he’s creating for longtime customer and friend Don Voth of Abbottsford, B.C., who commissioned the project for his wife, Elma.

The Voths drove a ’65 Impala SS on their honeymoon, so it’s a very personal memento.

“He asked me to do this car and I said, ‘Since it’s for your wife, let’s make it bulletproof. Let’s take a brand-new car and put the body of this Impala on it. So we bought a brand new Corvette, drove it two blocks to my shop, peeled the body off, shortened the Impala body and stretched the Corvette chassis. I’m putting 100% of that Corvette minus

cover story

the body and glass and putting it under that Impala. I’m calling it the ‘Imposter.’ She’ll be able to drive this car across the country if she wants, and if she’s having a problem she can pull into a Chevy dealership. They can plug it into the computer and tell exactly what needs to be replaced. The parts are probably on the shelf, they can put it in, and she can keep going.

“You are seeing a few more builds that are being done this way, where they are taking the entire underpinning of the car and using it. If it fits the applications, it’s a good approach. I don’t know that I’ll do it again, I can actually make a prettier car by designing and building everything, but this is a bulletproof car that she can get in and drive. And it’s completely engineered drivetrain-wise by Chevrolet.”

into it.”

He sees it very much in his own business. “I see people who are already working in the industry who want to come and work on the projects we’re working on. I’m lucky that I have really, really talented people that have already been in the industry for years and years, and come into my shop looking for a job.

Brand New and. . .

MADE for

the COLD

Foose On the Future, Youth, and the “Largest Crime in America” Foose, beyond debate, is a rock star among car builders. But he’s also a second-generation auto body professional, and the owner of a business – requiring a staff of other skilled professionals to deliver cars to customers and profit to the bottom line. As a result, he has to deal with many of the same staffing pressures and concerns that every bodyshop does.

As a business owner and lover of the industry, he’s gravely concerned about who will take over, where the next generation of professionals will come from.

“I think that the largest crime in America right now is the fact that we don’t have classes in high schools where we are teaching kids how to use their hands.

“Kids don’t graduate right now saying, ‘I want to build this’; they graduate thinking, ‘I want to buy this.’ And it’s really difficult to find people who have the ability or the desire to use their hands to work in this industry.

“It’s all the schools that are training people later in life to use their hands to get into a career like this. I think that if somebody wants to get into this, they have to have the desire first. What I found in the schools is that at a young age, if you teach people to use their hands, they’re not afraid to fail. You’ve got to get in there and try. It’s the guys who know how to do things that then have the desire to get into this industry. Later, they may have discovered computers or something else and maybe aren’t going to come

“If I were to give advice to a young person, it’s follow your heart and do what you really love doing. If you can make a career out of this and it’s something you enjoy, then you’re not working.”

So what’s next for the perennial antitrend trendsetter?

He laughs. “If I knew what was next, I’d be doing it now.”

It’s no secret that your current paint system was designed in a lab to work great at 75 degrees with 35% humidity but the reality is many shops never get close to 75 degrees in the winter.

SPI’s Polar Accelerator is the answer to a lot of cold shop’s problems in the winter. Use Polar Accelerator at a rate of 1-4oz per mixed quart in ANY 2K primer, clear or single stage paint. Being a non-acid product say goodbye to the brittleness, solvent popping and dieback problems associated with acid accelerators. Many shops even choose to pre-accelerate their entire new gallons of 2K primer as they buy them.

Turbo Primer is a collision shop favourite in part because it can be sanded in 30-45 minutes @ 60-70 degrees. Turbo Primer is a sealer grade 2K primer that can be mixed 4:1 for high building or 4:1:1 for typical building properties. Of course our Polar Accelerator can still be added to speed up the sanding time if needed. Available in Black, White and Gray.

KPC

KENNEDY PAINT CONSULTING

Follow Us On Facebook

519 437-9193 • kennedy.doug@yahoo.ca www.bodyshopbiz.com l March 2014 l Bodyshop 17

software

telematics and the Bodyshop Industry

T

If cars could talk, what would you want to ask them?

By Martha Uniacke Breen elematics devices, the tiny wireless communications modules that capture and deliver a broad range of information about a vehicle’s health and operations, are going to change the entire way automotive and collision repairers and suppliers, vehicle dealers, insurers and consumers interact in the next few years. In fact, it’s predicted to be the next wave in communications technology in general: The research firm Frost & Sullivan labels telematics as the next big Internet boom, with as many as 65 million users by 2016, up from 18 million in 2009.

The technology is not brand new, of course; most late-model cars have had some type of electronic analysis device installed 18 Bodyshop l March 2014 l www.bodyshopbiz.com

for several years now. Plugging into a vehicle’s OBD-II portal and analyzing the resulting trouble codes is routine for automotive service providers. But that’s just the tip of the iceberg for what the technology will soon allow cars to tell us.

From precise information about what’s wrong with a vehicle, to parts and service requirements (right down to itemizing needed service and ordering the parts), to consumer-focused issues such as maintenance requirements and information about driver behaviour, these unassuming little boxes replace statistics and guesswork (no matter how expert) with real-time data. But along with their obvious advantages, they also inevitably raise a number of questions.

Who should have access to that information? Will it be available to any automotive or collision service provider, or will it be proprietary to dealers, leading to another

CASIS-type round of negotiations? If the device is measuring how we drive for insurance purposes, should consumers be concerned about privacy? And finally, what are the security implications of this information being available wirelessly?

The highest-profile potential of the devices recently, at least among consumers, is its role in user-based insurance, whereby the device can record information about what times of day the car is in operation and distance travelled, along with details about hard braking/acceleration and other driver behaviour, allowing the insurer to reward its best drivers with reduced rates. Intact and BelairDirect have programs in the works in Quebec, while at least two Ontario firms, CAA South Central and IBRI, are partnering with the British company Quindell to offer the option.

The advantages to insurers initially seem

software

obvious: the option will attract good drivers and provide more accurate information about their driving habits, and encourage those whose cars are equipped with the device to drive even better. But there are issues as well. The most obvious is the potential for customer backlash — as the devices also record bad driving behaviour, of course, and may result in a driver’s rates going up instead of down as expected. But at least as important is the whole issue of privacy. According to a bulletin issued by the Financial Services Commission of Ontario in May 2013, information gathered by telematics devices are covered by provincial privacy laws since, although they do not specifically identify who is driving the car, it’s easily possible to deduce this information if the policy only names one driver, for example. As a result, the information belongs to the consumer under PIPEDA laws, and the insurance companies may only access it through an independent third-party data-gathering service. For consumers, this is good news, since they can take the information and shop around to get the best rates. But its implications for the insurance industry — and by extension, the automotive repair and collision industries for the other data the device collects — are unclear.

For collision repairers, the question is how ever more sophisticated telematics technology will impact life in the bodyshop.

It’s all well and good for a car to be able to tell an automotive service provider where it hurts, in order to facilitate needed (and especially, undetected) maintenance before it leads to larger problems. But what can an injured car tell a collision repair technician, who is generally seeing it only after the accident has already happened? As it turns out, quite a lot.

Malcolm Sissmore is North American sales director, telematics, training and tools for Delphi Product Service Solutions. “Well, first we should look at the aftermarket business model and how it works. Delphi telematics technology [allows] both shop owners and car owners to make prudent and timely decisions regarding proper vehicle maintenance, as well as managing and minimizing the cost of vehicle ownership.

And it delivers many of the same connected

car care features offered by OEMs, plus all makes coverage.

The goal of the telematics business service model is to link the professional installer and garage with the distribution aftermarket. This model creates value.

“The data this device collects can support value-added services for increased customer loyalty, and help generate revenue when it comes to car mainteTelematics systems like Delphi’s could be the next Internet boom. nance and care. The system can also be used to improve shop reminders on future service, and provide efficiency, appointment scheduling, and other value-added opportunities. But more improve effectiveness of marketing and to the point, the devices have at least the promotions. potential to improve the actual repair pro“The greatest link we see with telematics cess itself in a variety of ways. and the bodyshop business is through the One way is by linking directly with parts insurance industry. As the largest telematordering services, who can have the order ics providers, [we see] the opportunity for itemized as soon as they receive the data bodyshops to streamline the repair process from the module, whether it’s in the shop — from the accident on-scene, to the reor (conceivably) still in the middle of the pair depot, to the holding yards, the advanintersection where the car has just been Ttage for bodyshops to align with the insurboned. It also has huge potential for shop ance companies is great.” operations, in streamlining cycle time and Sissmore goes on to point out that serprioritizing vehicles in the lineup. And invice and maintenance is a huge opportuevitably, the technology may change the way nity to create customer loyalty via telematyou actually restore a car. ics, even if the initial visit is for collision Doug Kirk, global services support manrepair. “It creates an opportunity to capager with AkzoNobel, suggested in his reture a repeat customer, starting with peacecent talk at the CCIF Forum in Toronto one of-mind monitoring of the collision repair possibility that’s not so far off: the possibility itself to service and maintenance capabilithat telematics could eventually reduce or ties, like battery life and oil changes to dieven eliminate the need for computerized agnostics troubleshooting, such as body frame measuring. Through sensors pre-incontrol modules or ECMs.” stalled at key points, the car will be able to So the opportunities to build ongoing essentially “read itself” and reveal damage, relationships with customers, an important possibly to a greater degree of accuracy and consideration as the collision repair indusdetail than outboard diagnostics. This may try continues to evolve, is one of the devicbe down the road, but there are other poes’ most interesting long-term implications. tential uses for the device that have direct By analyzing data about the nature of the implications for collision repair. repair as well as hard information about John Norris, executive director of the the consumer him- or herself, the shop can Collision Industry Information Assistance in Ontario, sees the technology’s potential for follow up on the repair, offer discounts and

Photo courtesy of Delphi Automotive Systems Inc. www.bodyshopbiz.com l March 2014 l Bodyshop 19

software

streamlining the entire collision repair experience, from the moment the crash occurs to the moment the bodyshop manager A Delphi telematics device. hands the keys to a perfectly restored vehicle back to the customer — and then goes on from there. “The remote diagnostics aspect of telematics are very promising,” says Norris.

“Theoretically, the car could tell the shop the minute it’s been in an accident: what happened, the nature of the damage, and more. Instead of the onus being on the customer to call the insurer and then the shop, it’s automatic. The shop could order a tow truck and even, conceivably, order parts as well. The possibilities for strengthening the

ng Everythi , you need nd u o r a t s ju er. n r o c e h t

relationship with the consumer are huge.”

But Norris sees challenges in the access to this information as well. Will the independent collision repair industry be able to access all of the relevant car data and repair information, as happened recently in the automotive aftermarket industry that resulted in the voluntary CASIS agreement, or is the right to this information already implicit in current agreements? Another issue that concerns Norris is security; any wireless device can be hacked, possibly making a telematics-equipped car vulnerable to anything from identity theft (and theft of other sensitive owner information), to reprogramming of its security devices and even mechanics.

Regardless of how these questions are addressed in the next few years, the devices are set to explode in population and sophistication. So it’s not a question of whether they will impact the collision repair industry, but how. The best news is that telemat-

ics’ greatest potential goes hand-in-hand with another major driver in the industry already underway: Just as collision avoidance systems and other factors have led to a reduction in accidents and reduced opportunities in traditional collision repair, the technology could open up whole new revenue streams. The information it provides could lead to faster, more accurate and more comprehensive repairs, enhance relationships with insurers and consumers, and offer opportunities in a wide range of services beyond basic collision repair.

As Malcolm Sissmore observes, “Bodyshops that have expanded beyond traditional collision repairs [face] a huge opportunity to capture customers through telematics, even if the initial visit is for collision repair. Starting with peace-of-mind monitoring of the repair itself, to service and maintenance capabilities, to diagnostics troubleshooting, telematics creates a loyaltybased relationship for future business.”

Think of us as an extension of your body shop. From automotive coatings to all of the repair materials and supplies you need to get the job done right. Low to high volume shops. Waterborne to solvent. We’ll match a refinish system to your shop to improve productivity and your competitive edge. Plus management tools like our Lean Stock™ Inventory System keep you doing what you do best.

Paint – it’s what you do. It’s all we do.

Visit a store, give us a call, learn more or share ideas: 800-798-5872 | sherwin-automotive.com |

© 2014 The Sherwin-Williams Company

20 Bodyshop l March 2014 l www.bodyshopbiz.com

S R E E R A C G IN T PROMO

R I A P E R N O IN COLLISI

Invest in your future,

BECOME A 2014 CCIF SKILLS PROGRAM SPONSOR WWW.CCIFSKILLSPROGRAM.COM For more information Contact Leanne Jefferies, CCIF Skills Program Director, leannej@skillscanada.com or 905-628-2041

cross-canada checkup

Cross-Canada Checkup

By Martha Uniacke Breen

Every year, Bodyshop talks to shop owners and other industry members to get a sense of what life is like out there in the front lines.

What kind of a year has it been? What are the biggest issues on the minds of collision repair professionals these days? And what kind of a year do you anticipate for 2014?

As always, the responses have been interesting and quite diverse, but the overall feeling we received from those we talked to is that despite some very real challenges, the year ahead will be positive, and perhaps even key. Initiatives such as the Saskatchewan provincial insurer’s recent decision

to raise door rates have acknowledged not only that collision repairers have an expertise that is at least comparable to automotive service repair professionals, but that competitive pay rates are crucial to insure the survival of the industry. And there are a number of other legislative changes pending that may bode well for the future.

And of course, with a winter for the record books like we’ve seen this year, virtually everyone joshed that, as long as everybody’s safe and sound and it’s just the car that got a little bent up, bodyshop guys and gals love a good old-fashioned snowstorm.

Frank Abate, CARSTAR Toronto on St. Clair, Toronto “Actually, 2012 was our best year ever, in the nine years we’ve been here; we won the (CARSTAR) President’s Club Award that year. So we were down by about 8% in 2013, but only by comparison.

“But the weather has made us very busy lately for sure. Usually in December things get quieter for us, but with the ice storm we had in Toronto, we were getting calls on Christmas Eve! There was also the flood over the summer, though the majority of the cars were write-offs, especially here in the west end of the city. Car after car was towed in and written off. So there was a lot of administrative work, just verifying the write-offs as part of our DRP status with the insurance companies, and not much actual work.

“We did a lot of new things this year. We completed an extensive image-building program working with CARSTAR; the front of the shop is no longer the old blue, white and red, but has all-new grey stucco, new signs, and a great new look. Now in 2014, we’re redoing the office and production area.

22 Bodyshop l March 2014 l www.bodyshopbiz.com

Mitchell, depending on what our insurance partners require.

“With the help of Axalta Paint Systems, we put SOP signs all through the shop, from the estimating to the paint departments, which helps us to run a tight ship here.

“With the inconsistency of insurance claims, it’s very difficult to predict the volume of work, but January has been very good so far, so we’re optimistic.”

Tom Bissonnette, Parr Auto Body, Saskatoon, Sask.

Frank Abate “We also invested in a new Moclamps measuring system recommended by head office; it looked to us like the most practical, userfriendly system. For software, we use Summit management systems, as well as Audatex and

“Business was better [in 2013] for sure. With the economy booming here in Saskatoon, there’s been a lot of pressure to keep staff, but the provincial insurer (SGI) recently gave us a 30% rate increase over three years, which will definitely help. What’s been happening in our industry is that we are losing employees to other sectors – [young people] can go into the oil and gas industry and make more money, so the provincial insurer has helped us out there.

“In our store, we recently went to openbook management, and so our employees are a lot more engaged in the process. With open-

cross-canada checkup

Profit at work.

Estimating =

Profit.

Tom Bissonnette book management, you can have not just management oversight, but peer auditing. It’s been very liberating, and great for business.

“Most businesses do their financials at the end of the month and look back, but we look forward and set targets, which has been a great incentive for employees to find ways to work better, since when we do well, they do well.

“Last March, we took some heavy hits: snow removal costs were up, heating costs were up and our frame machine broke down – it looked like we would not meet our budget to pay bonuses, but no problem, everyone knew that these were one-time costs and we just worked that much harder to meet our goal.

“The ‘Polar Vortex’ is present here in Saskatchewan (as it is every year) and driving conditions have not been great. Add to this the influx of many new people from all over the world not used to driving on slippery roads and you have the ‘perfect storm’ for bodyshops. Although our weather can be intimidating there’s a real sense of positiveness here, because of the SGI deal, the good economy, and engaging our employees through open-book management.

“Last year, we installed a Nitro-Heat system.

It takes nitrogen out of the air and feeds it to the spray gun, so with lower air pressure, you can use less paint, less energy, and produce a nice even coat. It heats the paint as well to give you smoother coverage. We also went to a Summit Management System, because so much of the work we do with SGI is paperless now, and it works well in those conditions.

Mitchell Estimating helps improve accuracy and is easy to use.

• Leverages Mitchell’s comprehensive editorial database and team • Provides the most current parts and labor databases with daily price updates

To learn more today, visit www.mitchell.com/mitchell-estimating or give us a call at 1-866-990-9279

www.bodyshopbiz.com l March 2014 l Bodyshop 23

cross-canada checkup

Did you know that when you are spraying a catalyzed paint product in a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator?

Air supplied respirators must be supplied with Grade “D” Breathable Air. Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator.

Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

24 Bodyshop l March 2014 l www.bodyshopbiz.com

“Also, we had some water and moisture issues last year, so we laid down a new concrete pad all around the exterior. The inside of our shop looks like a lawyer’s office, very professional, but the exterior had some issues we need to address and we will do that this summer.

“For 2014, well no one can predict the future in our business, but we have a good amount of backlog right now. The rate increase has certainly helped, Saskatoon is still growing and the economy is brisk. Our employees are totally engaged in the business due to the open book process so barring any unforeseen challenges, we are very optimistic about our future.”

John Norris, Executive Director, Collision Industry Information Assistance, Hamilton, Ontario “I can describe it as being more challenging, more competitive, and there’s been a general decline in collisions. With safer driver technologies, fewer cars on the road and fewer miles driven, and collision avoidance systems, we anticipate that the accident rate will continue to decline, which is good for society but bad for the collision industry. So shops have to recognize new avenues of opportunity: new programs, changes in training, salvage and recycling inspections, cosmetic work, or specializing in one type of work such as custom work, airbags, etc. There are good examples of companies that have promoted cosmetic repairs to bring your car in and make it look brand new again.

“One thing that is not common here but growing in the U.S. is the ‘uncollision shop,’ that repairs the damage to your car, then you go next door and they look at all the electronic collision avoidance items (sensors, cameras) on the car and fully repair it. It can be charged back to the insurer because the car’s electronic sensors may likely have been damaged by the collision, and this specialized repair calibrates those items properly and gets everything working perfectly again.

“Right now we’ve had several weeks of poor weather in southern Ontario, and it has been great for business. After several months of softness in the industry, many shops are backed up. Consumer confidence is increasing, but profitability is still suffering in this industry, with all of the problems associated with that: money for training, apprentices, capital equipment, marketing, all have been suffering overall. We’ve cut down the margins on profit-

ability so much that shops are forced to look at their expenditures very carefully.

“In the Western provinces, because automotive is a traditional industry, they have had a mandate to do what needs to be done to keep the industry profitable overall [by raising door rates], but in a province like Ontario where insurance is controlled by the private sector, this would be much harder to organize.

However, some Ontario insurers are much more progressive than others, and have recognized the value of good quality, comprehensive repairs; and proper door rates are a part of that. But I feel we really need some regulatory input on that.

“One issue that we’ve been dealing with is parts procurement. Some insurance companies use their dominance in the marketplace to demand the collision repairer only deal with certain suppliers, and these may not be your typical suppliers, and there may be problems: they’re too far away, it’s less efficient, there are delays in response, it may not be best price. We feel it’s anti-competitive, and we are opposed to this process.

John Norris “I think it will be a good year legislatively; there are a lot of good initiatives underway.

But I also think it will be a revelation among bodyshops about how they conduct their business. We are losing 10 to 15% of businesses a year. While there are enough shops to handle the volume of work out there, this may not be good for consumers, if there are fewer shops to choose from. We would like to see some kind of regulations or proper licensing for the industry to certify their quality.”

products: shop equipment

Industrial Parts Cleaning Solution

5 Micron Compressed Air Filter

Walter Surface Technologies introduces CleanBox Flow, a compact system that is suitable for the bulk cleaning of small- to medium-sized parts. Designed for use with Bio-Circle CB 100, a powerful, water-based, biodegradable, VOC-free solvent, it is a safe, efficient, cost-effective, and eco-friendly replacement to solvent cleaning systems. The CleanBox Flow system ultimately helps contribute to a safer and healthier working environment by cost-effectively replacing the need for harsh industrial solvents and helps improve the health and safety of workers by minimizing dangerous chemicals that create fire hazards and toxic exposure risks, while also reducing the need for costly waste removal, ventilation systems, and insurance policy premiums.

Walter Surface Technologies www.walter.com

Walmec’s 5 Micron Compressed Air Filter provides point-of-use filtration of liquids, oils, and other contaminants. It has a 5 micron rating, and is available in sizes with flow ranges of 15 SCFM to 250 SCFM, and pressure ratings of up to 250 PSI. The filter is ideal for a large variety of applications including surface preparation, paint spraying, powder coating, air-powered tools, and pneumatically operated equipment. The firststage filter knocks out all liquids and particles of dirt, dust, rust, and scale. The second stage filter removes remaining moisture, contaminants, and particles down to 5 microns.

Walmec North America www.walmecna.com

TIG Welders Dynasty 280 and Maxstar 280 TIG welders from Miller Electric Mfg. Co. deliver more power and can weld metal up to 3/8-inch thick – yet are significantly lighter, more portable, and use less energy than machines of similar output capabilities. The AC/DC TIG/Stick-capable Dynasty 280 is intended for industrial manufacturing applications and heavy fabrication, while the DC TIG/Stickcapable Maxstar 280 is intended for industrial applications, construction, and heavy fabrication. Weighing just 52 and 47 pounds, the Dynasty 280 and Maxstar 280 deliver up to 280 amps of output power along with a smooth, stable arc to handle any job from small to large. The pulse feature can reduce heat input, increase travel speeds, and improve arc directional control. Both base models provide an operator-friendly interface for intuitive operation, while DX models include quick access to advanced features for expert users.

Miller Electric Mfg. Co. MillerWelds.com

3-in-1 Light Duty Welder Victor Technologies’ Tweco Fabricator 141i 3-in-1 welder is a multi-process welder that runs off 115V household power.

Built to meet professional standards, the MIG, Stick, and TIG performance of the Tweco Fabricator 141i is perfect for DIY and home hobby use, as well as other light-duty welding projects in motorsports, auto repair, farm/ranch, metal art, and maintenance applications. It offers 10 to 140 amps of power for MIG & Lift TIG welding and 90 amps for stick welding. Push button controls, LED displays and a Quick Start Guide enables first-time welders to set up the unit and start welding in a very short time.

Victor Technologies www.victortechnologies.com

Spray Gun Features Updated Design The new Tekna Pro spray gun features a freshened handle design with updated graphics and slightly larger grip size to accommodate larger hands.

This full size gun comes with DeVilbiss’ unique QuickClean coating. Fully coated inside and out for both corrosion and scratch resistance, the Tekna Pro is adaptable to a variety of climate conditions, from cold and dry to hot and humid. Each gun kit comes with two air caps and three fluid tips. DeVilbiss Tekna Pro spray guns are available for immediate purchase in the United States, Canada and Mexico.

DeVilbiss www.devilbiss.com www.bodyshopbiz.com l March 2014 l Bodyshop 25

products

Vented Disposable Cup System

App Makes Label Ordering Easy

DeVilbiss’ Gunner Cup disposable vented cup system features a two-piece design: cup and spray gun-mountable filter lid. Gunner Cups are available in three cup sizes: 12, 24, and 32 oz. A vented breathing tube allows the cup to provide a consistent fluid flow of paint, whether the cup is mostly full or mostly empty. Available flat storage lids, when placed on the cups, provide for the stacking and storage of leftover material. Separate filter lids and a variety of adapters for a wide range of spray guns are also available. Gunner Cup demonstrations or trials can be arranged via local DeVilbiss sales representatives or through most auto body or automotive refinish supply stores.

DeVilbiss www.devilbiss.com

Auto Data Labels has released an app for iOS devices such as iPhones, downloadable free from iTunes, that lets you order labels for doors, B-pillars, tires, underhood, and warnings. Once you download the app, enter your shop’s contact information, and it will be saved for future orders. Next, simply take a clear photo and press the send button. Once your order is received, it is reviewed, manufactured, and shipped the same day to ensure that your label(s) arrive before the vehicle is ready to leave your collision centre. The app currently is only available for iOS devices, but an Android version is due to be released shortly.

Auto Data Labels www.autodatalabels.com

Easy-to-Use Welding Mobile Application

Environmental Damage-Resistant Polish Shurhold Industries’ Pro Polish is scientifically formulated to protect cars, trucks, and motorcycles from the harsh effects of the sun, saltwater, and environmental fallout. It repels water and provides a deep high gloss shine, while shielding surfaces with UV inhibitors. Better than an old-fashioned wax, Pro Polish is a polymer-based formula with cosmetic-grade ingredients and contains no fillers or talc. It’s safe to use on fibreglass, gelcoat, clearcoat, and aluminum. Pro Polish will produce virtually no waste, so users can apply and buff out the product in less time with less effort.

Shurhold www.shurhold.com/auto

Professional Car Care Line The new Autoglym Professional car care range includes a number of new detergents, with the highly versatile Advanced Traffic Film Remover and powerful new Heavy Duty Traffic Film Remover. Wireframe images on the labels clearly highlight the areas of the vehicle on which the product should be used, helping to avoid any mistakes made by picking up the wrong bottle when working under tight time pressures. Autoglym has returned to its roots in refocusing its trade range with a new professional identity, a complete range refresh and a new customer support program.

Autoglym www.autoglym.co.uk

26 Bodyshop l March 2014 l www.bodyshopbiz.com

Lincoln Electric’s new mobile application is a practical and timesaving tool for users to tap into the company’s welding resources, and provides welders of all skill levels with the most current welding and cutting information. Compatible with the Apple iPad and iPad Mini (Apple iOS Version 6.0 and up), the app allows users to browse Lincoln Electric’s line of welding and cutting equipment on the go by downloading product catalogues and detailed specifications for use in product selection.

The media-rich, digital bookshelf is interactive, easy to use, and will be continuously updated with new and updated literature. Catalogues available at launch include the 2014 Equipment Catalogue and the Alloy Products brochure.

Lincoln Electric www.lincolnelectric.com

Direct to Metal Sealer/Adhesive Lord Fusor 800DTM/803DTM one-component, direct-to-metal sealer/adhesive duplicates a factory appearance on standing seams, cosmetic seams, truck bed seams, tooled door skin seams, floor pan seams, core support seams, brushed seams, and other applications in which a non-sag cosmetic seams sealer is required. The product skins in 125 minutes or less, reduces touch and cycle time, can be painted immediately or within up to 30 days, features non-sag and superior adhesive strength, making it excellent for bonding trim parts, is easy to tool, holds brush marks without die back, and is available in black or neutral.

Lord Corporation www.lord.com

In this business, it’s a matter of survival.

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What’s even better? Navigator delivers high-performing national rule, low VOC solvent and pigment-rich waterborne formulas in one simple system.

All at a value that will not only help your business survive, but also thrive.

Serious Color. Smart Business.™ 800.776.0933 ProSprayFinishes.com

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vehicle trends

NAIAS Crystal Ball:

Trends and Technologies 2014

By Martha Uniacke Breen

T

he 2014 North American International Auto Show (NAIAS) is the granddaddy of auto shows for consumers and industry insiders alike, as it’s often the harbinger of where vehicle design and manufacturing are going in the next few years – including right now.

isting area, which is compared with stored data on the geographical area. The first generation of these sensors weighs almost 29 lb. (13.2 kg). A new generation, mounted on the research Fusion, weighs about 2 kg (4.4 lb.). A prototype next generation unit is less than 1 kg (2.2 lb.).

From Tin-Can Lizzie to Ford F-150

Five Future Trends

For collision repairers, possibly the most interesting introduction was the unveiling of the 2015 Ford F-150, the world’s first pickup truck featuring an all-aluminum body and cargo box. The use of aluminum reduces the truck’s curb weight by approximately 15% compared with the 2014 model, contributing about 450 lb. (204 kg) to the total mass reduction. Ford claims the basecab 2WD truck’s highway fuel efficiency may be as high as 30 mpg (Ford’s most efficient 2014 F-Series is rated at 23-mpg highway).

The F-150 also will be the first light truck to feature 100% LED lighting.

The F-150 is the initial step in a larger strategy by Ford to convert all of its full-size trucks, including F-250/350 and the large Ford and Lincoln SUVs, to primarily aluminum construction by 2017.

According to Automotive Engineering International, about half of the F-150’s body stampings will be in solution-heat-treated 6000 series alloy sheet in various gauges, favoured for its dent-resistance, formability, and class-A suitability. Lower cost 5xxx-series sheet, a non-heat-treat alloy popular for structures and other non-class-A applications, will provide about 40% of the body stiffness, AE reports. The body includes up to 70 lb. (32 kg) of aluminum extrusions.

On the NAIAS show floor, USA Today observed five major trends that point the way for 2014 and beyond.

1. Still Cooking With Gas. Despite endless talk about electric cars and hybrids, the show was dominated by introductions of cars with the same piston-powered motors that have moved cars for a century. With turbo charging and direct injection and increasingly sophisticated computer engine management, automakers are getting previously unattainable levels of power and fuel efficiency at the same time.

2. Gas mileage rules. Government fuel-economy mandates are bearing down on automakers, forcing tough, costly choices to get more mileage. The switch from steel has taken up to 700 pounds out of the Ford F-150, but the trucks cost more to make and more to repair if damaged. It’s yet to be seen whether truck buyers will see that as worth it.

3. Affordable Luxury. Audi’s Q3 crossover, priced at slightly less than $30,000 (US), is aimed at a younger successful customer, while BMW showed a new 2 Series entrylevel coupe.

4. Look Beyond The Hoopla. The models that most excite the media crowd often are unexceptional, while the introductions that generate little hoopla go on to transform the industry.

Ford’s new full-size Transit could shake up the commercial van market, even if the crowd yawned. Nissan’s Sport Sedan Concept also got less note than many of the intros, but it’s one of its most attractive de-

Driverless Vehicles The latest generation of Ford’s automated driving research vehicle, a Fusion hybrid, features high-definition “LIDAR” (laser-radar) sensors, roof-mounted and spinning rapidly to create a real-time map of the ex28 Bodyshop l March 2014 l www.bodyshopbiz.com

signs in years and is a hint of a new Maxima.

It would join the new Chevrolet Impala, Toyota Avalon, and Hyundai Azera in being some of the most attractive cars on the road now.

5. Is Colour Back? This year at NAIAS, according to U.S.A. Today, bright blue seemed to be the new grey, even though it barely made PPG’s list of top car colours for the year (see Bodyshop, January 2014). It could indicate a move towards more interesting colours in the future, though grey and white continue to be the most common colours seen in Canadian traffic jams and mall parking lots.

Volvo: Scalable Architecture The new Volvo Concept XC Coupe demonstrated vital elements of the company’s Scalable Product Architecture (SPA).

Scalable architecture is commonly associated with chassis adaption for track or wheelbase dimensions and suspension characteristics, plus other facets including electronics and hydraulics. SPA is all of that but it will also make a major contribution to the company’s aim that by 2020, no one should be killed or seriously injured in a new Volvo.

The company will use the SPA to support environmental integration, which even includes developing technology to make the interaction between its cars and cyclists safer.

SPA will incorporate hot-formed boron steel for “significantly improved” strength but without adding mass or weight. The outgoing car used about 7% of the material.

Vehicles built off the SPA will benefit from the next step in smart seatbelt pre-tensioning to enhance the security of their occupants. Rear-facing radar is used to detect an impact and trigger pre-event tightening.

SPA will also carry technology to help prevent unintentional road departures, by using autonomous steering intervention in critical situations.

Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE RECYCLERS

AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service.

We provide service and warranty for most makes of automotive test equipment.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability.

To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket Research and testing. Just two of the reasons Goodyear automotive replacement products deliver the ultimate in performance and value.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

advertiser index

Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686.

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REFRIGERANT Duracool Refrigerants

www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

Auto Test Tools.ca

Your one stop for specialized diagnostic The Automotive Aftermarket tools and accessories. Contact; www.auto-know.

E-Learning Centre Ltd com, ronbrown@on.aibn.com, 1-800-665-8773 www.aaec.ca AAEC - BEST - Business Evaluation Support WAREHOUSE DISTRIBUTORS & Training - Instructing and Coaching with & BUYING GROUPS the Proven Business Management Tools that drives a shop’s Bottom Line, Team Culture and Bestbuy Distributors Limited Marketplace Credibility. www.bestbuyautoparts.ca Independent buying HAND CLEANERS group and warehouse distributor that allocates GOJO Industries, Inc. its profits to member shareholders and provides www.automotive.gojo.com unbeatable value for independent jobbers.

GOJO is a leading manufacturer of skin care The E.R.I. Group products and services for www.theerigroup.com many marketing including automotive and Canada’s Premier Machine manufacturing. GOJO continues to pursue a Shop Buying Group commitment of creating well-being through hand hygiene and healthy skin.

ADVERTISERS INDEX

Company ............................................................................................................................Page A.P.T. Auto Parts Training 16 www.apt-autoparts.com # Axalta Coating SystemsAftermarket Canada 31 Expo, www.aapexshow.com) www.axaltacoatings.com9 AAPEX (Automotive Products BMW Group

32

www.pass.bmw.com

CCIF Skills Program

21

www.ccifskillsprogram.com

Cromax

5 www.cromax.com

Ford Parts and Service

2

www.OEConnection.ca/shop

Kennedy Paint Consultant

17

www.southernpolyurethanes.com

Martech

24 www.breathingsystems.com

Mitchell International

23

Mirka

9 www.mirka.com

NACE PPG Automotive Refinish

www.mitchell.com

13 www.asrwevents.com 10,11

www.ppgrefinish.com

Pro-Spray Automotive Refinishes

27

wwwProSprayFinishes.com

RBL Products

7

www.RBLProducts.com

Sherwin- Williams Automotive Refinishes

20

www.sherwin-automotive.com

JOBBER NEWS / JULY 2013

Stay up to date at

www. VOCcompliance.com www.bodyshopbiz.com l March 2014 l Bodyshop xx 29

survey

Paintless Dent Repair: Shops on the Learning Curve W

ith the proliferation of hail in so many regions of Canada, the expansion of the paintless dent repair (PDR) option has certainly taken hold.

Our recent survey (conducted in January) revealed that only about 12% of shops, less than one in eight, do not offer this service.

Still, the majority of bodyshops, some 65%, offer it as an on-demand service, using an outside subcontractor.

While this is certainly the method of choice, one respondent detailed his alternative approach to this.

“We got into PDR four years ago when a hailstorm went through our remote rural area. Our choice was either to sub it out (nearest contractor 160 km away), lose the work, or do it ourselves.

It has worked well, but there is a learning curve. We have only two auto body people in a staff of three, not inc. owners. We do a bit of it privately but most of it is hail damage. I think it is an important addition to our business. It may not be as big a moneymaker as other areas, but to offer the service and keep your clients coming back to you for re-

pairs is important. Also I always question the quality of a roaming subcontractor, especially the storm chasers.

Will they always tell us if they crack the paint? Or will it show up a year or two later and then we’re stuck with the warranty because the contractor used our shop? With hail damage there always seem to be a few mouldings to do and perhaps some panels to paint. PDR makes us money.” Ron Settler, Phoenix Auto Body & Salvage, Lucky Lake, Sask.

Still, with three-quarters of Canadian shops writing fewer than 50 estimates a year, and of those more than a third writing fewer than 10 — nearly half for less than $250 a job — it’s not surprising that so few would choose to invest the time and effort into the learning curve.

Of course there are exceptions: one Regina shop says that they wrote $800,000 in PDR sublets last year.

Overall, though, shops continue to struggle with the in-house vs. sublet equation, with training being the most often noted barrier to bringing it inhouse. And it’s not always a one-way street, either.

“It offers options to our customers that previously were not available. We work with our PDR guy and he sends repairs to us that he cannot do with PDR. Everyone wins.”

What best describes your Paintless Dent Repair Service offering?

How many PDR estimates per year do you write?

What is the per job average dollars billed?

Do not offer this service

less than 10

100 to 200

less than $250

$1250 to $1500

Have in-house staffed department

10 to 20

More than 200

$250 to $500

$1500 to $1750

In-house subcontractor

20 to 50

$500 to $750

$1750 to $2000

Use On-Demand outside subcontractor

50 to 100

$750 to $1000

More than $2000

Regional Reality Check National surveys being what they are, we thought we should break out the results for probably Canada’s most hail-hearty province: Alberta.

While the metrics from most of our questions are similar to the national numbers, they differ dramatically in two areas: number of estimates written and the dollar amount.

While the Canada average showed 75% of shops write fewer than 50 estimates a year, 76% of Alberta shops responding write more than 200.

And the numbers are equally astonishing by comparison when it comes to dollars: whereas national numbers put 76% of respondents’ average bill at less than $250, fully 76% of Alberta respondents pegged their average at more than $1250, with more than 50% averaging more than $2000.

$1000 to $1250 30 Bodyshop l March 2014 l www.bodyshopbiz.com

Built for performance.

Big success takes singular focus. That’s why at Axalta Coating Systems, formerly DuPont Performance Coatings, we’re 100% dedicated to the science and technology behind coatings. Our 145 years of innovation inspire us to perform better in every measure, designing systems that work harder than ever. Fueled by passion and perspective, we’re raising the bar and building a brighter future for our customers.

Learn more at axaltacoatingsystems.com

Axalta and Axalta Coating Systems are trademarks or registered trademarks of Axalta Coating Systems Canada Company and all affiliates. © 2014, Axalta Coating Systems Canada Company and all affiliates. All rights reserved.

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