Dental Practice Management Fall 2008 by Annex Business Media

Dental Practice

CANADA’S CANADA’S LEADING LEADING BUSINESS BUSINESS & & LIFESTYLE LIFESTYLE MAGAZINE MAGAZINE FOR FOR DENTISTS DENTISTS

FALL FALL 2008 2008

OFFICE DESIGN

From angst to excitement

MANAGEMENT MANAGEMENT

If You Build It, Knock It Off...

You’re not a builder

A place for everything... Ten points to consider before purchasing dental equipment

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Oral-B Triumph with SmartGuide also offers a unit that includes an Ortho brush head, specially designed for braces. Soft end-rounded bristles and a Power Tip Brush head clean around orthodontic appliances.

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Dental Practice

Management

Fall 2008

Features operatory

8 A Place For Everything... photos.com

Ten points to consider before purchasing dental equipment Jennifer Holloway Financial Planning

12 Supersizing Your Retirement Nest Egg —

For Those With a Professional Corporation David Chong Yen, CFP, CA Hygiene

16 Decreasing Hygiene Downtime Lisa Philp, RDH, CMC Team Building

22 The Power of One

Leeann Shipowick, RDH, BSc Off i c e D e s i g n

24 From Angst to Excitement at West Hill Orthodontics

24 Departments Editorial I f you build it, Knock it off… You’re not a builder

News Briefs

2009 Calendar of Events

71st Annual Winter Clinic

Dental Marketplace

photos.com

Dental Practice Management

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Now that’s easy.

Smile. Now there’s a plan just for you. The Banking Plan for Dentists from TD Canada Trust. For the financial health of your practice.

✔

Flexible Lending Solutions

✔

Dedicated Small Business Advisor

✔

Up to $250,000 line of credit

As a dentist, you’re a unique professional. That’s why you need a unique banking plan. The Banking Plan for Dentists from TD Canada Trust is designed to help meet your specialized needs. We offer you dedicated, knowledgeable Small Business Advisors, a business line of credit up to $250,000 with rates as low as TD Prime1, and up to 100% financing of the cost of setting up or purchasing your practice2. Our flexible lending solutions can allow you to

defer the principal payments on your Business Loan for up to 1 year while you start or expand your practice, or take eligible family leave3. In addition, your first year’s annual fee for a new TD First Class Travel Visa Infinite Card* or TD Platinum Travel Visa Card is waived4, and you get 3 months of free private banking services from TD Waterhouse Private Banking*5. Let TD Canada Trust help you reach your personal and professional goals.

Visit your local branch, call David Shilton at 1-888-679-4808 or visit www.tdcanadatrust.com/dentists for more information.

1. "TD Prime" means the annual interest rate established and reported by TD Canada Trust to the Bank of Canada from time to time as a reference rate of interest for the determination of interest rates charged to customers of varying degrees of creditworthiness in Canada for Canadian Dollar loans. 2. Subject to complying with TD Canada Trust lending policies and criteria, including confirmation of good personal credit history. Certain business documentation is required. Other conditions may apply. 3. Eligible family leave means parental leave, or time away from work due to illness of the dentist or his/her spouse or children. Eligibility is determined solely by The Toronto-Dominion Bank. 4. First year annual fee waived for Primary Cardholder only. All other applicable fees and charges continue to apply. Interest rates, fees and features are effective as of May 9, 2008 and are subject to change. 5. TD Waterhouse Private Banking services are offered by The Toronto-Dominion Bank. Eligibility requirements will apply. *Visa International Service Association/Used under license. 8Trade-mark of The Toronto-Dominion Bank.

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Editorial

If you build it, knock it off… You’re not a builder

Catherine Wilson, Editor

y publisher is renovating her cottage. She seems a little stre$$ed. I am not a cottage person, unless by ‘cottage’ you mean bigger, newer and full of more high-tech amenities than my house. Renovating versus building new. Keeping ‘heirlooms’ versus throwing away stuff that hasn’t worked since 1954. These and hundreds of other decisions can lead to hours and hours of fun family discussions. You face the same dilemma when making choices about your practice. Urban or rural? Suburbs or downtown? Office building or strip mall? Medical office building or strip mall? Renovate or build from scratch? Folksy or futuristic? Theme or no theme? Energy efficient everything. Flatscreens, computers, waterwalls, parking and public transit, open concepts and nooks. Restaurant quality food, hotel quality reception areas, spa quality spa amenities. Elegant lighting. Ergonomic furnishings. Efficient waste management. Privacy, confidentiality and security. Future growth potential. And let’s not forget about those restrooms. Consider shapes and colors, interior detailing, cabinetry, floor planning,

long lifecycles, moisture and mold, linoleum and vinyl. You need to understand clearly what you want your office to be long before committing to a design. According to Design for Health, a California-based architectural and space planning firm, here are some of the most common mistakes in dental design projects: 1. Overestimating the problem. Maybe you need a new office, maybe you don’t. Before increasing your lease payments and absorbing relocation costs, consider less costly solutions within your current office that would get you back on track. Just because things have gotten a little out of control doesn’t mean a move is in your future. 2. Selecting a location based solely on square footage. 3. Overlooking items when budgeting and scheduling. Moving expenses, start-up costs, phones, computer networks, sound systems, intercoms and security systems are but a few of the items that often get thought about late in the process. When evaluating these options, consider also life cycle costs and not just initial expenditures. 4. U nderestimating the value of a good design. A skilled designer does more than just wrap a project in a pretty package. Design is, according to this design firm, a synthesis of many factors that are crucial to the success of your project: the functional, spatial and relational requirement of each of your spac-

es; the interrelationships between you, your staff and your patients; codes and life safety considerations; budgetary requirements; equipment requirements; consideration of the existing mechanical and structural conditions; and finally, the atmosphere of the created environment. 5. E xcluding your staff from the process. Getting them involved will, at the very least, help them buy in to the whole mess! 6. C ompiling a bid list from weak sources. Everyone has a friend who has used a contractor. Make sure the contractors on your list are truly qualified for your project. 7. A ccepting bids from inadequate drawings. If you have not provided a complete set of working drawings and specs, there isn’t much to hold a contractor to the quality of construction you have in mind. This leaves the door open for the contractor to cut corners or charge you dearly for change orders and additions after he has won the bid and the competition is out of the picture. 8. Failure to coordinate changes. Make sure that all involved are aware of changes. It is easy enough to decide to move a wall, but the design for the cabinets may also need revision. Does it affect the fire sprinklers? Heating? Electrical? Someone who understands all the ramifications should coordinate the changes. 9. Taking on too much responsibility yourself. You are a highly trained and skilled dental professional. You are not a designer. Knock it off. DPM

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News Briefs a business information group publication Editorial Director: Catherine Wilson 416-510-6785 cwilson@oralhealthjournal.com

2009 U of Toronto Gala Saturday, April 4, 2009—Fairmont Royal York Hotel This year’s honourees are Dr. Geroge Zarb, Mr. Cy Elborne, Dr. Randy Lang and Dr. Guy Poyton. Dr. Poyton’s award will be a special tribute (Dr. Poyton has already received an Alumni of Distinction award). Dr. David Mock will make a small speech celebrating the career of the late Dr. Poyton and present a special plaque in recognition of the major contribution he made to this Faculty.

33rd Annual IDS ’09 IDS is the world’s leading trade show and sector meeting place for decision-makers from dental practices, dental labs, the specialist dental trade and the dental industry. At IDS, visitors can gather information on new products and innovations from some 1,750 exhibitors from more than 50 countries. Visitors include dental trade, dentists, dental surgery staff, dental laboratories, industry, service providers, research and development, apprentices and students. Exhibitors include manufacturers, importers, service providers, associations and institutions directly related to products and systems for dental medicine and dental technology. As an international marketplace, showcase for performance and innovation, network, and a meeting place for making new contacts, IDS offers trade visitors great opportunities — on 130,000-sq-meters of exhibition space: A complete overview of the sector’s entire range of products The latest information on innovative products and processes Communications forums with experts and colleagues The entire infrastructure and services of Koelnmesse GmbH, one of the world’s four largest trade fair companies Visit www.koelnmesse.de for information on visiting IDS ’09.

DIAC Announces Election of Jamie Matera The Board of Directors of DIAC announces the election of Jamie Matera as President-Elect of DIAC. Matera is the President of Central Dental Laboratories, a full service dental laboratory in Toronto. He will continue his duties as Vice-President of DIAC and Director of the Marketing portfolio until his presidential term commences on May 1, 2010. Jamie will then assume the responsibilities of President for a period of two years.

Educators Announced for the 25th AACD Scientific Session Honolulu, Hawaii will play host to the 25th Anniversary AACD Scientific Session, Excellence in Cosmetic Dentistry 2009, Monday, April 27 – Friday, May 1. AACD’s silver anniversary celebration promises to be the most comprehensive event in cosmetic dentistry’s history as the brightest minds in the profession come together for an unforgettable continuing education experience. For its 25th Anniversary, AACD is pleased to announce more than 100 educators will advance AACDs mission statement of excellence in the art and science of cosmetic dentistry. Visit www.aacd.com for complete information.

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Art Direction: Andrea M. Smith Production Manager: Phyllis Wright Circulation: Cindi Holder Advertising Services: Karen Samuels 416-510-5190 karens@bizinfogroup.ca Consumer Ad Sales: Barb Lebo 905-709-2272 barblebo@rogers.com Classified Advertising: Karen Shaw 416-510-6770 kshaw@oralhealthjournal.com Dental Group Assistant: Kahaliah Richards 416-510-6777 krichards@oralhealthjournal.com Associate Publisher: Hasina Ahmed 416-510-6765 hahmed@oralhealthjournal.com Senior Publisher: Melissa Summerfield 416-510-6781 msummerfield@oralhealthjournal.com Vice President/ Canadian Publishing: Alex Papanou President/ Business Information Group: Bruce Creighton Offices Head Office: 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2. Telephone 416-442-5600, Fax 416-510-5140. Montreal: 1 rue Holiday Street, East Tower – Suite 705, Pointe-Claire, Quebec H9R 5N3, telephone 1-800-363-1327, 514-630-5955, Fax 514-630-5980. Dental Practice Management is a quarterly publication designed to provide the entire dental team with business management information to make practices more successful. Articles dealing with investment planning, personal finances, scheduling and collection procedures, in addition to lifestyle issues, are geared to all practicing Canadian dentists, hygienists, dental assistants and office managers. Please address all submissions to: The Editor, Dental Practice Management, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2. Dental Practice Management (ISSN#0827-1305) is published quarterly, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2. Subscription rates: $10.00 single copy Canada. One year: ON & rest of Canada $26.70; QC $28.70; NB, NF, NS $28.69; U.S.A. US$27.95; Foreign US$45.95. Dental Guide $18.40 in ON, QC, NS, NB, NF; rest of Canada $17.12; US & Foreign US$16.00. Printed in Canada. All rights reserved. The contents of this publication may not be reproduced either in part or in full without the written consent of the copyright owner. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Phone: 1-800-668-2374; Fax: 416442-2191; E-mail: privacyofficer@businessinformationgroup. ca; Mail to: Privacy Officer, Business Information Group, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2. Canada Post: Return undeliverables to Circulation Dept. – DPM, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2. Canada Post product agreement No. 40069240. Dental Practice Management, USPS 019-616 is published quarterly by Business Information Group, a leading Canadian information campany with interests in daily and community newspapers and business-to-business information services. US office of publication: 2424 Niagara Falls Blvd., Niagara Falls, NY 14304-0357. Periodicals postage paid at Niagara Falls, NY. US postmaster: Send address changes to DPM, P.O. Box 1118, Niagara Falls, NY 14304.

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Operatory

A PLACE FOR EVERY T Ten points to consider before purchasing dental equipment What will your next dental operatory look like? You probably already have the vision dancing around in your head. Perhaps the overall look and feel you want to present to patients is homey, cozy and friendly. Or you may wish to convey a high tech, sterile environment. Whatever the vision, if you are an associate about to strike out on his or her own for the first time or an old pro with an operatory in need of an upgrade, here are some of the issues you should consider before you purchase new equipment.

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Operatory

r y thing...

1. 2.

Explain the dream

The better you can explain your vision to your dealer or manufacturer, the better they will be able to assist in creating your new operatory room. Questions you should be able to answer range from: “What kind of perception do you want your patients to have about your operatory?” to “What kind of delivery do you prefer?” and “What is your most comfortable work position?” (i.e., at 12 o’clock, 11 o’clock or 1 o’clock) “What elements of your current operatory do you want to keep and which do you want to eliminate?” suggests PaulaVogel, a spokesperson for A-dec Inc. The closer you come to explaining your desire for the operatory, the more likely you will achieve the dream.

Examine the space

When searching for a new office, you need to consider more than just the location. Purchasing or leasing a space that is already a dental office is ideal, but not always possible. When starting from scratch, there are several things to keep in mind for your operatories before you sign on the bottom line. Where is the plumbing or how easy will it be to plumb the space? Are the floors even enough to install patient chairs? Where are the windows? Is the ceiling strong enough to hold dental lighting or will it need to be reinforced? Ross McCallum, national marketing director of Patterson Dental Canada tells the story of a dentist-friend who became excited about a space he found to purchase. “He said the price was right and he wanted to purchase it right away,” McCallum says. However, the location was a former gas station. “I told him unless it was offered for free, it wasn’t worth it. Cleaning up [the underground gas tanks] would have been an exorbitant cost.” McCallum adds that dental equipment dealers are willing to go to a location with you to determine if the space in question is appropriate for a dental operatory. Although this case may be extreme, it drives home the point that choosing the right space is critical.

Jennifer Holloway

same room. More procedures in the same room requires a larger space to accommodate the various equipment. But you must ensure the equipment reaches the patient. Wall-mounted lighting still has to reach the patient chair, and the chair may need to swivel to reach an X-ray, for example. “Cords have to be longer too,” notes Caise.

A place for everything... and everything in its place

Pierre Hunter, national equipment & technology director for Patterson Dental Canada says a current trend for dentists is to have neat and tidy operatories. “They don’t want thousands of items sitting on the countertop, they want the technology integrated into the cabinets,” he says. Or, quite simply, that there would be a place for everything and that everything would be in its place. Dentists often see 10 or more patients a day. “The experience of the first patient should mirror that of the eighth patient and so on,” Hunter says. Yanic Desrochers, a district sales manager for Planmeca Inc. says dentists like cabinets with lots of drawers. As a result, many dentists are shifting to cabinets with hands-free Pelton & Crane’s Spirit 3000 Dental Chair

Consider the size of the operatory rooms

Operatory rooms are getting larger, notes John Caise, an equipment manager with Henry Schein Canada. He says operatory rooms have traditionally been nine feet by ten and a half feet. Today, operatories are usually 11 feet by 12 feet, although hygiene rooms may be slightly smaller. Dentists are also using operatories as one-stop shops, from taking the digital X-rays to performing the required treatments, all in the

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Operatory

Operatory examples from Sirona Dental Systems (above) and Planmeca Inc. (right)

sensors to eliminate the need to touch surfaces, limiting cross-contamination as much as possible. Dentists should also consider which positions they prefer when performing treatments. If, for example, you prefer to be in the 12 o’clock position, you should ensure that there is ample space between your cabinets and the patient chair.

Beware of residential cabinets

5. 6.

While residential cabinets may seem like a bargain for the dentist on a redesign budget, Peter Jugoon, vice-president of marketing and planning for Henry Schein Canada, offers a caution. “Those cabinets aren’t built for the wear and tear that dental equipment is built to handle,” he says, adding that dental cabinets are built like a tank, whereas residential cabinets will likely wear out in six months to a year. Also, standard residential cabinets are 24 inches deep, but dental cabinets are 20 inches deep, a factor that must be kept in mind when designing your new floor plan. Dental cabinets are also laminated on the inside, limiting banging of drawers. The extra lamination also further prevents water damage. “Water is the enemy in a dental office,” notes Caise.

As bright as you need and no more

Dr. Lance Rucker, chairman of operative dentistry at the University of British Columbia, says some dentists will crank lights as high as they will go, but “this can shut down the iris and cause eye strain.” Instead, you should use “as much light as you need to do the job at hand and no more,” he suggests. He adds the light should be uniform, without shadows, and must fill the width of the oral cavity when the patient’s head is turned 45 degrees to the right and 45 degrees to the left. “If they understand how to make the equipment work opti-

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mally for them, rather than working for their equipment, dentists shouldn’t have to touch the light again once it is set for a given procedure,” Dr. Rucker explains. “However, often the light is moved again and again.” Light mounting options include wall or cabinets mounts, ceiling mounts and chair mounts. Wall- or cabinet-mounted lighting offer great stability, have fewer surfaces to clean and can fold away when not in use. Ceiling lighting also offers great stability and have a smaller area to clean, but your ceiling must be able to support the lighting. Chair mounted lighting is the most economical choice, but also offers the least stability. “If the lighting is unit-mounted and the patient moves around a lot, this may cause the light to shudder a bit, which can be very distracting,” says Tony van der Made, Canadian manager of Sirona Dental Systems.

Have a seat

The patient chair is where the clinical work all happens. In the past, Dr. Rucker says chairs were more esthetically pleasing than functional. “It’s quite critical that the chair can be placed fully supine,” he notes, adding that working at a partial supine can lead to musculoskeletal injuries for the clinician. How low the chair needs to go depends on the operator’s height. The lower the chair can be positioned, the better it will accommodate shorter members of the dental team. A solid headrest is also needed. Dr. Rucker says the headrest needs to be able to comfortably support and articulate

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Operatory

the patient’s head so that the maxiallary plane can be positioned 20 degrees to either side of vertical — a motorized headrest is best. A thin but sturdy backrest is also ideal as you will need enough room to position your legs under the chair.

8. 9. 10.

Consider your own stool

After considering what you need to provide patients with an ergonomically correct chair, don’t forget your own seating. Caise notes that the most forgotten element of the operatory is usually the dentist’s stool. “Dentists will spend thousands of dollars on patient chairs, but they don’t spend a lot of time or money on their stools,” Caise says. “Consider all of the back pain and carpal tunnel syndrome that dentists develop. Finding the right stool is critical.”

Maintain the equipment

While you hope your dental equipment will not have any problems, maintenance and service calls are sometimes unavoidable. “Make sure you buy your equipment from a company that has a good reputation for service and support,” says van der Made. Ask the dealer what its typical service response time is and make sure that is in line with your expectations.

Plan for new technology

Yanic Desrochers says the future of dentistry will include dental units that have their own IP (Internet protocol) address and will be connected to the Internet for remote maintenance checks. “It will be similar to when you bring your car into the dealership for a diagnostic and the mechanic hooks it up to a computer,” he explains. “Everything will be computer-driven. That’s where the future is headed for managing the dental unit.” In the very near future, Dr. Rucker says ergonomic software will drive intelligent furniture, allowing dentists to preset preferred positions for lighting and chairs. “That will be available in the next two or three years,” he notes. McCallum also notes that only about 6% of dentists have CAD-CAM systems in their operatories, a statistic that is

A-dec 500

likely to grow now that several dental manufacturers offer these systems. “We don’t know what the future holds,” he adds. But one sure thing is that some dental equipment, such as your cabinets, patient chairs and lighting, will likely outlast current dental technology. Have a plan that allows you to easily upgrade as the latest technologies become available, should you wish to do so.

Do your homework Dental equipment for a new operatory — or to replace an outdated one — should be carefully considered. The environment will explain to patients who you are and what you stand for. You can’t plan a whole new office in a few minutes. It takes some pre-planning. “Visit half a dozen dental facilities to see how your colleagues have upgraded,” suggests McCallum. “Also take a look at dental office design web sites to find what you want.” The more effort you put into choosing your new operatory, the more likely you will achieve your ideal work space. DPM

Combo Intra-delight from Triangle Furniture Systems Inc.

Pelton & Crane’s Solaris Sterilization Centre. Jennifer Holloway is a freelance writer based in Ajax, Ontario.

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Financial Planning

Supersizing Your Retirement Nest Egg One of the reasons for setting up a professional corporation (PC) is to save for oneâ&#x20AC;&#x2122;s retirement.

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Think of your PC as a supersized RRSP except that as opposed to sheltering $20,000 per year, you can shelter up to $500,000 per year. Hence, surplus cash should be generated from your PC. The challenge becomes, what do I do with this surplus cash, which is accumulating or has accumulated in the PC? You may have heard from your friends, accountant, financial or insurance advisors about various life insurance products. In a nutshell, these products aim to generate returns in a tax-free environment i.e. no annual income taxes on the income generated inside the policy and your estate or a named beneficiary may receive the death benefit tax-free.

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Financial Planning

For those with a Professional Corporation The dentist taps the funds, which have accumulated inside the policy without attracting any taxes by borrowing money from the bank using the life insurance policy as collateral; upon the dentist’s death, the loan from the bank is paid off with proceeds from the life insurance policy. The interest on the loan may be tax deductible if the loan proceeds were used for investment or business purposes. Let us see how life insurance can build up your wealth within your PC (see Tables 1 & 2). Hence, this represents $1,342,546 of cash, which would not be present if there was no PC, i.e. the tax savings from the PC was invested in a sheltered environment and grew to $1,342,546. From a tax saving and retirement planning perspective, life insurance sounds like a viable vehicle; however, there are other risks one needs to consider.

Risks • If you have not utilized the $750,000 capital gains exemption, holding a life insurance policy inside your PC may prevent you from claiming the exemption; • Claiming the exemption on a subsequent sale of PC shares may still be possible if the life insurance is removed from the PC prior to the sale; however, this may trigger a significant personal tax bill at the same time. • Interest rate fluctuations (on the return of the investment as well as the policy loan); • Changes in future income tax rates and legislation; • Loss of its (life insurance policy) tax-free status; • Taxable benefit may arise during one’s lifetime or on death under certain circumstances; Very often life insurance is viewed as the most economical and tax efficient vehicle for maximizing your wealth. It is rather important that you have a full understanding and obtain a full disclosure of the insurance product to make an informed choice. We also suggest that one have very little in the form of non-tax deductible debt such as a home or cottage mortgage prior to using an insurance policy to buildup your nest egg. Why? Your home or cottage mortgage bearing an interest rate of say 6.0% is actually costing you 11.0% if you are at the top tax bracket. It is hard to beat an investment, which yields 11.0% with virtually no risk. Additionally, once the home is paid off, transfer it to your spouse to protect it from creditors and potential lawsuits, if you have not yet done so. DPM @ARTICLECATEGORY:597;

DAVID CHONG YEN, CFP, CA

Table 1

SOLE PROPRIETOR VS. PC PC

Profit before salary $500,000 Salary/personal living expenses (120,000) Profit after salary/ personal living expenses 380,000 Income taxes (62,700) Cash retained $317,300

$500,000 (120,000) 380,000 (176,400)* $203,600

* Represents personal tax on income in excess of $120,000. Based on these above assumptions, your PC reduces your tax bill by over $113,700 per year, which means more cash being built up in your PC for other investment opportunities. Assuming you take the $113,700 savings and invest in a tax-free policy, by the end of 10 years, you may get $1,342,546 (Table 2)

Table 2 YEAR

1 2 3 4 5 6 7 8 9 10

BEGINNING OF YEAR

$ — $ 117,111 $ 237,735 $ 361,978 $ 489,949 $ 621,758 $ 757,522 $ 897,359 $1,041,390 $ 1,189,743

INVESTMENT

$113,700 $113,700 $113,700 $113,700 $113,700 $113,700 $113,700 $113,700 $113,700 $113,700

3% RETURN $ 3,411 $ 6,924 $ 10,543 $ 14,270 $ 18,109 $22,064 $ 26,137 $30,332 $34,653 $39,103

END OF YEAR

$ 117,111 $ 237,735 $ 361,978 $ 489,949 $ 621,758 $ 757,522 $ 897,359 $1,041,390 $1,189,743 $1,342,546

David Chong Yen, CFP, CA with an international firm background and more than twenty-eight years of experience, advises healthcare professionals and owner-managers. Additional information can be obtained by phone (416) 510-8888, fax (416) 510-2699, or e-mail david@dcy.ca. This article is intended to present tax saving and tax planning ideas and is not intended to replace professional advice.

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SOLE PROPRIETOR

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OralHealth Patterson Ad 22Sept2008 Final

9/15/08

10:19 AM

Page 1

Take Flight with EagleSoft

The Revolution is Building Speed. The days of stark treatment rooms, tedious paper charts and bridged software systems are long gone. Todayâ&#x20AC;&#x2122;s dentistry is all about comfort and convenience for the patient and practitioner alike.

Is your practice ready for the revolution? Join the thousands who have transformed their practice to reach unparalleled levels of productivity, efficiency and ease. Receive a FREE data conversion with the purchase of EagleSoft Practice Management Software and get caught up in the revolution. Contact us today for a no-pressure, demonstration and FREE database evaluation to see this revolutionary software for yourself. Donâ&#x20AC;&#x2122;t let the revolution pass you by. This offer may not be combined with any other promotion.

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866.449.7282 www.pattersondental.ca

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Experience the Revolution.

The digital edge. You know that adding digital imaging can help improve patient care, streamline your practice, and increase productivity. And you see your peers incorporating a variety of tools in their own practice. But between choosing the right software, learning to use it, and transitioning data, the prospect of going digital can be daunting. Patterson Dental is offering you an opportunity to skip ahead with a FREE data conversion. Going Digital is now more attainable than ever before.

When you invest in technology through Patterson Dental, you partner with support professionals who are fully invested in your ongoing success. Youâ&#x20AC;&#x2122;ll always receive the support necessary to take the frustration out of dealing with technology issues. Contact us today at 866.449.7282 or your Patterson representative at 800.873.7683 for your FREE data conversion and in-house demonstration

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Hygiene

In every practice, the issue of hygiene downtime is a high priority for everyone involved 16

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Dental Practice Management

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Hygiene

Decreasing Hygiene Downtime A

n acceptable measurable percentage for non-productive time in hygiene is 5-8%. If the hygiene program is appropriately designed, the hygiene coordinator or the person responsible for booking the hygiene schedule will no longer need to operate from a place of urgency. Instead they will have several places to go to in order to fill the empty time slot. Through the establishment of a hygiene program, you can keep the hygienist’s time filled with a minimum amount of stress to all those involved. The first step, which is absolutely necessary, is to have an accurate patient count so that you can calculate the number of hygiene hours that your practice actually needs. Once this has been determined, you can compare the number of patients to the number of available hygiene hours. Decreasing hygiene downtime may be as simple as decreasing the number of hygiene hours and booking the remainder more effectively. Classifying your patients based upon appointment history is another way of decreasing hygiene downtime. You can use letters or numbers, such as A, B, or C. What’s important is that those patients with a good appointment history are those patients who place a high value on hygiene services and honour advanced scheduling. If we reward productive behaviour it will be repeated. Those patients that do not place a high value on their appointments and are chronic no show or short notice cancellation need to be placed on a short notice list, rather than have valuable appointment time reserved for them only to have them cancel and place the office in a difficult position. That’s not to say that a patient won’t change, but until they do, an “A” patient should not be handled

appointment-wise, the same way as a “C” patient would be. Classifying the patients gives the person filling the hygiene schedule pools of patients to draw from if a time should become open. There are other ways of decreasing hygiene downtime but the concepts are a little more abstract. One of the major areas that require work is the perception of what is done at the hygiene appointment itself. In the past, the hygienist performed a series of tasks that the dentist checked upon entering the operatory. To the patient, their hygiene appointment was a service much like getting their hair done or their car tuned. In order for that perception to change, hygienists must take advantage of the opportunities that are presented to them while the patient is in their treatment room. The first thing we need to do is to establish a relationship with our patient; get to know them by becoming an effective listener. People love to talk about themselves and since the appointment is about the patient, let them. By becoming a good listener, you can find out what a patient’s priorities are. Is money the most important thing to them or their looks? Does their work take them away for long periods at a time or do they work from home? Are they involved in sports activities? Do they snore? By finding out lifestyle information, you may learn that a patient who works from home doesn’t mind being called in at the last minute to fill a spot. If the patient likes to have everything planned down to the last second, chances are this kind of appointment won’t do. If their looks are important they may be more inclined to take the necessary steps to improve or keep their level of

Lisa P hilp, RDH, CMC

Hygienists must take advantage of the opportunities that are presented to them while the patient is in their treatment room Dental Practice Management

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Hygiene oral health. The second thing we must do is to educate our patients. A lot of our patients have a very limited scope of what periodontal problems are and their effect on the entire body. Most patients feel that hygienists just “pick and flick.” That they treat the “hole in the centre of the face” and what they do or prevent has little, if anything, to do with the rest of the body. We need to be able to show our patients the links between periodontal disease and heart disease. Let them know that we do an oral cancer screening and why. We can educate our patients and let them know that snoring problems may be symptoms of more serious problems, but that wearing a dental appliance may help. We can let moms know that by sealing areas that are susceptible to decay we may prevent a child from ever experiencing a cavity.

essary for the dentist to form a treatment plan customized for them alone. The treatment plan that is formulated should first consist of a periodontal management program based upon the oral health of the patient. The fees and time scheduled are done based on this individualized approach and not on insurance coverage. Whether the hygienist schedules the appointment or a team member in the administrative area does it, it is imperative to keep downtime low. Therefore no patient should leave the office without his or her next hygiene appointment booked. This is sometimes referred to as pre-booking or pre-blocking. This leads to our last area that will help to reduce hygiene downtime, and that is consistency. It is absolutely critical that everyone is clear on all office policy, terminology, and patient classification information. If the

The patient now sees your role in the dental team not as a service provider but as a problem-solver and gatherer of pertinent information that is necessary for the dentist to form a treatment plan customized for them alone As the patient begins to realize the significance of their oral health on the rest of the body, their perception of the value of their hygiene appointment increases. When this happens there is no longer the equivocation of their hygiene appointment to that of a hair appointment, and the hygiene downtime decreases. By educating the patient you have also begun to transfer the responsibility of the patient’s oral health to them. By placing the ownership of oral health in the hands of the patient, it includes them in the decisions that are made and makes them feel as though they are a part of the dental team. Technology can go along way in patient education. For example, the use of the intra-oral camera by the hygienist to show existing conditions of oral health, restorations, whiteness and brightness of teeth, areas of stain (permanent or removable) evidence of habits, and their effects on oral/facial development can have a dramatic effect on the patient. As adults, we retain much more information if the source is visual. A patient will be much more accepting of a treatment plan if it can be validated to them visually. The notion of “what’s in it for me?” has been satisfied and with this in mind, the patient is less likely to cancel their hygiene appointment. When the dentist is called into the operatory, it is important that we take this time to inform the dentist of all the important data. Have displayed intra-oral pictures and radiographs and verbally update medical/dental/social changes that have taken place since the patient’s last visit. The patient now sees your role in the dental team not as a service provider but as a problemsolver and gatherer of pertinent information that is nec-

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hygienist is doing everything possible to educate their patient on the role of the hygienist in a patient’s oral health care, and the patient comes out to the administrative area and is asked, “when do they want to come in for their next cleaning,” the whole education lesson is lost. The perception doesn’t change. The value of the hygiene appointment isn’t seen and the patient will feel free to cancel or change their hygiene appointment at the last moment. Team members making confirmation calls, must also use correct terminology. Everyone must understand the practice philosophy. If your office has decided not to be insurance driven for example, then it is imperative for the entire team to stress that the personalized treatment plan is formulated on what is necessary to return the patient to optimum oral health and not what is covered through their insurance. When patients see consistency, value, and professionalism, they elevate their perception of the hygiene visit and hygiene downtime is decreased. DPM @ARTICLECATEGORY:582;

Lisa Philp is the President of Transitions Group North America, a full service coaching company for dentistry. Lisa is a certified effectiveness trainer, certified facilitator in Integrity Selling, a Certified Management Consultant as designated by the Academy of Dental Management Consultants; has been recognized in the National Register’s Who’s Who in Canadian Dentistry; is a member of NSA (National Speaker’s Association) and CAPS (Canadian Association of Public Speakers). Lisa also teaches the dental students at the University of Toronto, Faculty of Dentistry.

Dental Practice Management

10/3/08 2:30:07 PM

Dr. Gary Weiner & Dr. Chester Kaufman CareCredit Practice Since 1987

“ Patients’ Acceptance of the Treatment Plan was Not the Problem, Acceptance of the Fees Was.” “When we began practicing we had a simple philosophy: treat every patient the same by presenting the best plan to achieve a healthy and attractive smile and enable them to get the dentistry done. But we discovered patients’ acceptance of the treatment plan wasn’t the problem, their acceptance of the fees was. That’s why when we heard about CareCredit® twenty years ago we were the first in line to enrol. With CareCredit’s No Interest and Extended Payment Plans* we could offer patients a convenient way to accept our best care recommendations so cost and insurance no longer dictated treatment. Over the years, CareCredit has increased our production at least 30 percent, and today, it is even more integral to our success. Our approval rates are high and we get credit decisions instantly, so we can remove fees as a concern and do more of the kind of dentistry that we love.”

Dr. Gary Weiner & Dr. Chester Kaufman Inglewood, California 1st Dental Practice to Enrol in CareCredit in 1987

800-300-3046 ext. 4519 (new enrolments) 866-453-9960 (already enroled) 514-735-1757 (for service in French) www.carecredit.ca Offer Code: Oral Health

FREE CD Just for calling, receive a FREE educational audio CD, “Successfully Presenting Treatment Plans,” featuring Anita Jupp

*Some conditions may apply. Subject to credit approval by GE Money.

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10/3/08 3:23:01 PM

What practice option is right for you?

“T jus Dr at

This won’t hurt a bit — if you ask the proper questions

As Lara Nader got closer to her appointment, waiting to get into that chair, she was anxious. Who knew what the outcome would be? Any dental patient can understand the feeling. But in this case, Nader wasn’t a patient. She was a dentist herself. And the 2003 appointment was with her banker. “I was feeling stressed — my career was depending on it,” recalls Dr. Nader, who runs a practice in Terrebonne, Quebec, just north of Montreal. Dr. Nader was visiting Royal Bank of Canada to discuss a choice that every dentist faces. Should you buy an existing practice? Join an existing group? Or start a practice from scratch? In Dr. Nader’s case, she had been an associate in a practice for six years when she approached the bank. With their guidance, she bought an existing practice and doubled its income in just one year.

Do you want to be your own boss or be part of a team? What sort of people do you want to work with? What are your career hopes? Do you want to be a leader? How much time do you want to spend on administration?

“I use the bank as not just a financier, but an advisor.” Dr. Lara Nader Those are just the initial questions. Once you start considering the alternatives, there are all sorts of detailed issues to consider.

For instance, if you’re thinking about joining an group:

> What size group do you want to join? > Are the client demographics a good match for you?

> Do you want to build your practice quickly or work into it gradually?

“RBC Royal Bank® was very encouraging,” says Dr. Nader. “My account manager deals with dentists all the time and knows the field. I use the bank as not just a financier, but an advisor.”

> How compatible are your ideals and

Consider all the issues

> What’s the buy-in feature, if any?

So which route to take when picking a practice option? “The goal is to make the decision that works for you financially and gives you the professional rewards you want,” says Amy Hsieh, Senior Account Manager, Health Care Professionals, RBC Royal Bank in Vancouver. That starts with some soul searching, she says. What type of practice do you want to be in? Where do you want to work?

> 1-800 ROYAL

1-1

personality with the group?

> How much space would you like? > How much revenue do you plan to achieve? Is this a good match?

Thinking about buying an existing practice? Then you want to consider:

> What’s the practice profile? > Does the client mix suit your interests? > What’s the current revenue stream? > What’s the reputation of the practice? > How will you be introduced to existing clients?

> How efficient is the practice with the existing staff?

> What changes are anticipated, and what will they cost?

> How does the location and nature of the practice fit your plans?

> Is this the best career opportunity for you?

Finally, if you’re contemplating starting from scratch, you need to evaluate things like:

> What are the benefits of the location? > Is the area surrounded by residential development?

> What are the plans for the area? Is it a new or mature area?

> What kind of competition is in the area? > How will you build your clientele? > Are you willing to work extended hours, i.e. evenings and weekends, to accommodate new patients?

> Are you comfortable hiring and managing staff and making decisions?

What’s best for you? Dr. San Bhatha, a Vancouver dentist, understands all of these questions well. After graduating from UBC, he associated for a few years to gain experience, then came across an opportunity to run a practice for a dentist who was going on a sabbatical. In 2005, he bought an existing practice from another retiring dentist. And a year ago, he started a practice from scratch in Surrey.

3 Practice acquisition options:

> Joining an existing group > Buying an existing practice > Starting a practice from scratch

> rbcroyalbank.com/prof-dental

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“There’s no right or wrong way to do it — just what’s best for you at the time,” says Dr. Bhatha, who works with Amy Hsieh at RBC®.

RBC and Amy is that they asked lots of questions, did their own due diligence and have a lot of experience with dental clients who’ve had similar issues.”

Each choice has pros and cons. For example, joining a group can be a perfect way to “get your feet wet,” he says — so long as you can learn new clinical skills and administrative practices and aren’t sheltered from opportunities to grow.

Dentistry is a business too

Buying an existing practice, Dr. Bhatha says, can get you off and running, with staff who knows the patients and the office. “But are you ready to deal with staff, and does your personality and philosophy mesh with them?” he says. You also have to crunch the numbers at the outset to see if you’ll even be making more as you would as an associate. The dollars, timing and circumstances all need to be right. As for starting from scratch, you can save the “goodwill” cost (which varies widely, depending on the size of the practice) of acquiring an existing patient roster and build the practice exactly the way you want — as long as you’re willing to invest the time and effort to do so. In looking into the Surrey practice, Dr. Bhatha carefully reviewed the risks and rewards with the help of his bank. “When I found a location and approached Royal Bank of Canada about opening a second practice,” he says, “Amy asked some insightful questions about how I’ll spend my time working at both practices, and what my long-term goals are. She actually went out with me to the site. As it turned out, the bank was opening a branch in the same outdoor plaza.”

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When making any practice decision, finding the right bank to help you to sort through the options is a crucial step, says Dr. Bhatha.

“The main players are all fairly competitive in terms of rates and lending amounts,” he says. “At the end of the day, what made me most comfortable with

You have to remember, notes Dr. Bhatha, that being a dentist isn’t just about being a clinician; ultimately, “Dentistry is a business too.” And not all dentists are comfortable with the business aspects of a practice. This makes it even more imperative to link with the right financial institution. Starting in 2004, Dr. Jung Park of Oakville, Ontario, has started several locations from scratch, after finding a lack of practices to purchase (and high prices for the ones he would have considered). He says that working with RBC Royal Bank — and an account manager who specializes strictly in health care professionals and understands the local dental market — has been instrumental to his success. “I’ve test driven most big banks, and RBC Royal Bank has gone beyond my expectations,” Dr. Park says. “RBC account managers have a keen understanding of the health care and business aspects of the dental office and give me the feeling of being my partner in business.”

“There’s no right or wrong way to do it — just what’s best for you at the time.” Dr. San Bhatha Nora Dever, Regional Manager, Health Care Professionals, with RBC Royal Bank in Toronto, likes to be involved as early as possible when dental clients are considering their practice options. “We can bounce off ideas and scenarios, and walk them through a business plan,” she says. “We can also provide you access to our network of other professionals who are critical to the decisions you will have to make.”

She and her bank colleagues say that, beyond offering financing, they can help dentists to achieve a healthy bottom line with any option. That includes offering advice or services around managing the business, cash flow, and optimizing revenue. The bank can also provide them with access to dental practice consultants who can re-engineer their practice. Dr. Nader feels fortunate to have found a bank that understands her and has helped her to benefit financially. At the first meeting with RBC Royal Bank in 2003, she had been thinking about starting a practice from scratch. But the bank helped her to assess her financial position and come to the decision to purchase and take advantage of the income of an existing practice. Later, when Dr. Nader had a baby and wasn’t practicing for several months, the bank increased her line of credit. And recently, the bank supported her decision to buy a property where she plans to move her new office (which will expand from three to eight chairs) and rent out space to other professionals. “I rely a lot on RBC,” Dr. Nader says. Buy, build, join — so which practice option is right for you? Making that choice is only the first step, say dentists Nader, Park and Bhatha. What’s most important, after that decision, is making it work. “You need to surround yourself with good people, and that means good staff, a good lawyer, a good accountant, a good bookkeeper and a good bank,” Dr, Bhatha says. “Do that, and your chances of succeeding go up significantly. For me, RBC has been a key piece of the puzzle. I’m fortunate that they share my vision.” The strategies, advice and content in this publication are provided for the general guidance only and benefit of our clients. Readers should consult their own professional advisor when planning to implement a strategy to ensure that individual circumstances have been considered properly and it is based on the latest available information. Registered trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. VPS45543 ®

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Team Building

The Power of

ONE

LEEANN SHIPOWICK, RDH, BSC

ne person, one goal, one change can result in success. We should never underestimate the power of one: having that right one person working for you, setting that one goal or implementing that one change. We need teams filled with people using their gifts for the betterment of the organization. Having a great team is key to your success. We are usually not just handed the perfect team; we have to build and cultivate one. One that is accountable, collaborative, and engaged (ACE). They will trust you to reach your practice goals. We use selection, coaching, and rewarding to create, build and mentor our perfect “ACE” team. Selection: First is there anyone within the organization that we should consider? Then the interview and working interview should verify the candidate’s skill set, the ability to function within the team and ability to take intiative. Coaching: training, time and empowerment. Without training, we can’t expect our clinical team to use the technology. For example, the intraoral camera by your hygiene team, if they do not feel they have mastered it. I can’t tell you how often I hear “Yeah, we have the cameras but no one uses them.” Well ask yourself why not? Make sure you get your team enough training. There is nothing more powerful than a masterful team. Training: not only with technology, but with verbal skills. Sometimes we assume our team is saying what we want them to say when, in reality, they are just doing their best but not completely understanding your vision and goals. What, and how you want them to present, is so essential, you may need to hire a coach if you need to, to train your staff for you. It’s in the details; take the time to work through the details and, when you invest, you will have a most productive return. Finally, empowerment; is your team empowered to do their jobs well? Or are we micro-managing them? Does your clinical team know that they can reschedule for the 2nd appointment for all overdues or advanced perio patients that have extra build up that require more time than expect-

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ed? Does your business team have the authority to right a patient’s perceived prophy gone bad by offering a complimentary next visit? Envision the power of a well trained empowered team who has the time to serve your clients with the excellence and quality you have always wanted and knew was possible. Rewarding: the almighty dollar speaks. The financial acknowledgement of your team’s efforts of a job well done is very important. However, our teams are also motivated by nonmonetary rewards; a thank you, a dinner on the boss, a Starbucks card for a great month, a trip to work toward, a day at a resort with a guest speaker, are all wonderful incentives and keep the team motivated. When the team feels you value them and that you, as their employer, are willing to and want to, invest in having a well-paid team, they will go the extra mile and will take ownership by creating an environment of excellence, enthusiasm and energy. Set the goal to make one change. If your goal is to increase production, make it specific, measurable, attainable and time-bounded. The classic smart system. Say you would like to increase production in the hygiene department using whitening, both in house and take home. Then make a plan and implement it and then track your success on a monthly basis. What are some other goals? What about increasing new patient numbers? Maybe it’s increasing your whole team’s verbal skills or putting all patients on a perio program or classifying all patients to deliver a high standard of care. Maybe your goal is to have an ACE team; accountable, collaborative and engaged. One goal, one change with your new ACE team, can and will make a difference. Go ahead set some goals with your ACE team. You can do it! You have the power of one. DPM Leeann Shipowick, RDH, BSc, is CEO of the Advanced Dental Education Institute. @ARTICLECATEGORY:598;

Is your team empowered to do their jobs well?

Dental Practice Management

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Maximize Your Practice Success With ABELDent Total commitment. ABELSoft is a Canadian company whose primary focus is serving the needs of Canadian dentists. Customer satisfaction. In an independent survey sponsored by Microsoft, 97.4 % of respondents reported satisfaction with our products and services. Exceptional and yet affordable support. Support is available 24/7/365. On average, support calls are resolved in less than seven minutes. The average support cost for ABELDent clients using the pay-for-use support option is less than $20 per month. Freedom of choice. ABELSoft is an independent company that will work with the hardware and equipment suppliers of your choice. Integration with most digital radiography and/or imaging systems is provided, giving you the freedom to choose an equipment supplier that best meets your needs in terms of quality, performance, cost and level of service. Technical achievement. Our Microsoft Gold Partnership, achieved by only 1% of Microsoft partners, attests to our technical excellence. Industry recognition. Several dental software vendors that offer only practice management systems promote and provide ABELDent's clinical functionality to their clients. Innovation. ABELDent offers many innovative and industry leading features such as webbased functionality that allows communication between patients and practice 24/7/365.

Canada’s Premier Clinical & Practice Management Software Increase revenue and control costs by using our comprehensive, user-friendly software and services. ABELDent is a feature rich yet easy to use software that helps dentists to: Ø Ø Ø Ø Ø Ø Ø

Maximize practice growth and patient retention Maximize treatment acceptance through effective contact management/followup of patients Increase case acceptance with flexible treatment plans and patient education Reduce paper and eliminate the costs associated with chart handling and storage Maximize scheduling efficiency with goal planning, ideal day scheduling and multi-chair booking Minimize unproductive time by identifying patients with past punctuality and attendance issues Increase collection efficiency with flexible payment options, accurate patient payment history reporting and real time electronic claims

ABELSoft delivers more than just great software - we also provide the following practice enhancing services to help you get the very most from your investment in our software: Ø Key Performance Indicator (KPI) Monitoring and Analysis gives you information that will help you make more informed business decisions and monitor the results of your decisions. Ø ABELHealthNet helps you to improve your patient service - patients can request and confirm appointments, keep their demographic information up to date and learn more about their treatment options, all in a secure and private online environment available 24/7/365. Ø Remote Data Backup and Data Backup Verification Service protects your critical data and saves you valuable time. Ø Remote Monitoring and Administration ensures that the platform that your software operates on is up to date, secure and problem free. Ø Internet-based Training with Hands-On Practice provides a cost-effective way for your team to keep their software knowledge and skills at the highest level. Ø Hardware Purchase and Installation provides the option to buy a turnkey solution when you purchase ABELDent.

Call 800.267.ABEL(2235) today or register on www.abelsoft.com/dpm to receive more information. DPM Fall08 p23 Abelsoft.indd 23

10/6/08 11:58:27 AM

Office Design

angstexcitement From

West Hill Orthodontics

aced with having to relocate his practice when his landlord decided to redevelop the site, Dr. Michael Patrician was at first, terrified. But the dream of a state-of-the-art orthodontic facility quickly changed that angst to excitement. Fortunately, the owners of the mall agreed to build a row of new storefront suites on the same site, so that Dr. Patrician and a few of the remaining tenants of the mall could move immediately just before the mall was torn down. Total down time for the move into the new office — 1 day. The new storefront location had a very irregular interior shape and it demanded some innovative floor planning. The planning stage of the new office lasted

about three years because of delays in the demolition of the old mall. Once the new building was constructed and leasehold improvements were started, the office was finished in only two and a half months. The contractor was Elkom Construction. There is an open, airy feeling throughout, accomplished mainly through the four skylights positioned down the centre of the office. Colourful blown glass, with a four seasons theme, shells and flowers were placed to block out the hot summer rays. The project was commissioned to the Seattle Glassblowing Works in Seattle and installed by Dr. Patrician. The clinic is roomy, as is the private consultation/examination room. Glass etchings decorate the large glass panels in the consultation/examination room and Dr. Patrician’s private office. A 12 foot high, hand made, clay tile mural

Contractor Design / floorplan Decorating Dental Consultant Cabinetry Glass Artwork Glass Etching Computers / Sft.W. Photography 24

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— — — — — — — — —

Elkom Construction Michael Patrician Michael Patrician Ken Croney, Henry Schein/Ash Arcona Regency Custom Cabinetry Seattle Glassblowing Studio Fuel Design Novologik Michael Patrician

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Office Design

decorates the reading room. It was a gift from the father of a family treated by Dr. Patrician. Slate and hardwood flooring complements the palate of warm wall colours. Because of the high ceiling, intra-oral clinical lighting was a concern. Ken Croney, of Schein/Ash Arcona, came up with the idea of the suspended clouds for the clinic lighting that would house the fluorescent panels needed. Equipped with the latest in digital panoramic/cephalometric technology and a new computer patient management system, there is nothing missing from this orthodontic office. DPM

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Calendar of Events

2009 JANUARY 2009 January 12 – 15, 2009 2009 Dental Infection Control & Occupational Health Course Crowne Plaza Hotel – Atlanta Ravina Premier Center Atlanta, GA P. (800) 298-OSAP (6727) www.osap.org January 28 – February 1, 2009 Yankee Dental Congress 34 Boston Convention & Exhibition Center Boston, MA P. (508) 480-9797 F. (508) 480-0002 TF. (800) 943-9200 www.yankeedental.org FEBRUARY 2009 February 26 – March 1, 2009 The 144th Chicago Dental Society Midwinter Meeting Chicago, IL P. (312) 836-7300 F. (312) 836-7337 www.cds.org MARCH 2009 March 5 – 7, 2009 Pacific Dental Conference /CDA Annual Convention Vancouver, BC P. (604) 736-3781 E. info@pdconf.com www.pacificdentalonline.com March 6 – 7, 2009 Technorama Toronto, ON P. (416) 782-5272 www.diac.ca March 12 – March 14, 2009 5th Appliance Therapy Practitioners’ Assoc. Symposium Las Vegas, NV P. (800) 423-3270 www.theatpa.com 26

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To list YOUR Canadian or International dental event, send information to: Catherine Wilson, Fax: (416) 510-5140 or via-email at cwilson@oralhealthjournal.com

Calendar of Events & Future Calendar Dates March 13 – 14, 2009 2009 ASDA Annual Scientific Session & House of Delegates in Conjunction with IAARS Hilton San Diego Gaslamp Quarter San Diego, California www.asdahq.org March 19 – 21, 2009 97th Thomas P. Hinman Dental Meeting Atlanta, GA P. (404) 231-1663 F. (404) 231-9638 www.hinman.org March 24 – 28, 2009 33rd International Dental Show (IDS) Koelnmesse GmbH Cologne, Germany P. +49 221 821-0 F. +49 221 821-3271 E. ids@koelnmesse.de www.koelnmesse.de APRIL 2009 April 1 – 4, 2009 87th General Session & Exhibition of the IADR 38th Annual Meeting of the AADR 33rd Annual Meeting of the CADR Miami, Florida P. (703) 548-0066 F. (703) 548-1883 E. research@iadr.org www.dentalresearch.org April 22 – 25, 2009 The Academy of Laser Dentistry’s 16th Annual Conference & Exhibition Green Valley Ranch Las Vegas, Nevada P. (954) 346-3776 F. (954) 757-2598 TF. (877) 527-3776 E. memberservices@ laserdentistry.org www.laserdentistry.org

April 22 – 26, 2009 2009 IAO Annual Meeting (International Association for Orthodontics Ann. Mtg.) Seelbach Hilton Hotel Louisville, Kentucky P. (414) 272-2757 F. (414) 272-2754 E. worldheadquarters@iaortho.org www.iaortho.org April 17 – 19, 2009 21st Annual Meeting on Special Care Dentistry Hilton Baltimore Hotel Baltimore, Maryland www.scdonline.org

JUNE 2009 June 17 – 23, 2009 ADHA’s 86th Annual Session Omni Shoreham Hotel Washington, DC P. (312) 440-8900 E. mail@adha.net www.adha.org JULY 2009 July 8 – 12, 2009 2009 AGD 57th Annual Meeting & Exhibition Baltimore, Maryland P. (888) 243-3368 (ext. 4358) E. meetings@agd.org www.agd.org

April 27 – May 1, 2009 AACD 25th Annual Scientific Session Honolulu, Hawaii P. (800) 543-9220 E. info@aacd.com www.aacd.com

AUGUST 2009 August 2 – 5, 2009 IFED 6th World Congress The Bellagio Resort Las Vegas, NV E. info@estheticacademy.org www.ifed2009.org

April 30 – May 2, 2009 ODA Annual Spring Meeting Metro Toronto Convention Centre (South Building) Toronto, ON P. (416) 922-3900 F. (416) 922-9005 E. info@oda.on.ca www.oda.on.ca

August 20 – 22, 2009 ICOI World Congress XXVI — Int’l Congress of Oral Implantologists Vancouver, British Columbia P. (973) 783-6300 F. (973) 783-1175 TF. (800) 442-0525 www.icoi.org

MAY 2009 May 21 – 24, 2009 62nd AAPP Annual Session Honolulu, Hawaii P. (312) 440-2660 F. (312) 337-6329 E. jrutkauaskas@aapd.org www.aapd.org

SEPTEMBER 2009 September 12 – 15, 2009 95th AAP Annual Meeting (American Academy of Periodontology) Boston, Massachusetts P. (312) 787-5518 F. (312) 787-3670 www.perio.org

May 23 – 26, 2009 38th Annual JDQ Convention Montreal, QC P. (514) 875-5272 E. congress@odq.qc.ca www.odq.qc.ca

September 30 – October 4, 2009 ADA Annual Session House of Delegates: October 2 – 6 Honolulu, Hawaii P. (312) 440-2500 www.ada.org

Dental Practice Management

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ortho care SOLUTIONS

7ITH /RTHO #ARE 3OLUTIONS HELPING PATIENTS ACHIEVE EXCELLENT ORAL HEALTH IS AS EASY AS

!SSESS

2EPORT %MPOWER

Like you, while Crest® Oral-B® understands that proper oral hygiene is critical to a successful result, we also know that it is one of the most challenging aspects of almost every Ortho treatment. That’s why we’ve worked closely with an experienced orthodontist, Dr. Duncan Y. Brown, to develop a simple oral hygiene program designed to boost oral health and hygiene practices in Orthodontic patients. In three simple steps — !SSESS 2EPORT %MPOWER — Ortho Care Solutions can help you augment your in-office assessment and reporting with the necessary tools and information that will empower and motivate your patients to improve their practices between visits. When you partner with Crest® Oral-B®, you can provide your patients with a personalized oral hygiene program, including their very own Ortho Care At Home kit containing all the products and information that will help them practice proper oral hygiene at home.

To learn more about Ortho Care Solutions, see the insert in this issue. To set up your personal consultation, contact Crest® Oral-B® at 1-888-767-6792.

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Calendar of Events

2009

OCTOBER 2009 October 12 – 17, 2009 91st AAMOS Annual Meeting (American Association of Oral and Maxillofacial Surgeons) Scientific Sessions & Exhibition In Conjunction with the Canadian Association of Oral and Maxillofacial Surgeons Metro Toronto Convention Centre Toronto, Ontario P. (847) 678-6200 F. (847) 678-6286 TF. (800) 822-6637 www.aaoms.org NOVEMBER 2009 November 10 – 15, 2009 2009 Annual Meeting — American Academy of Implant Dentistry (AAID) New Orleans Hilton Riverside New Orleans, LA P. (312) 464-1550 www.aaid-implant.org November 27 – Dec. 2, 2009 The Greater New York Dental Meeting Scientific Session Jacob Javits Convention Center New York, New York P. (212) 398-6922 F. (212) 398-6934 E. info@gnydm.com www.gnydm.com

Fall 2008

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April 15 – 17, 2010 ASAD Annual Scientific Session and House of Delegates The Fairmont Olympic Hotel Seattle, Washington www.fairmont.com/seattle

AUGUST 2010 August 3-6, 2010 35th Annual Meeting & IFED World Congress The Ritz-Carlton Kapalua Maui, HI www.estheticdentistry.org

SEPTEMBER 2010

September 27– October 2, 2010 AAMOS 92nd Annual Meeting (American Assoc. of Oral & Maxillofacial Surgeons) Scientific Sessions and Exhibition McCormick Place West Chicago, IL P. (847) 678-6200 F. (847) 678-6286 TF. (800) 822-6637 www.aaoms.org

2011 Calendar of Events & Future Dates

To list YOUR Canadian or International dental event, send information to: Catherine Wilson, Fax: (416) 510-5140 or via-email at cwilson@oralhealthjournal.com

MARCH 2011

To list YOUR Canadian or International dental event, send information to: Catherine Wilson, Fax: (416) 510-5140 or via-email at cwilson@oralhealthjournal.com

MARCH 2010

MARCH 2012

March 3 – 6, 2010 39th Annual Meeting of the AADR 34th Annual Meeting of the CADR Washington, DC P. (703) 548-0066 F. (703) 548-1883 E. research@iadr.org www.dentalresearch.org

APRIL 2010

March 16 – 19, 2011 89th General Session & Exhibition of the IADR 40th Annual Meeting of the AADR 35th Annual Meeting of the CADR San Diego, California P. (703) 548-0066 F. (703) 548-1883 E. research@iadr.org www.dentalresearch.org

2010 Calendar of Events & Future Dates

Tucci Management Consultants Inc.

Calendar of Events & Future Calendar Dates

March 21 – 24, 2012 41st Annual Meeting of the AADR 36th Annual Meeting of the CADR Tampa, Florida P. (703) 548-0066 F. (703) 548-1883 E. research@iadr.org www.dentalresearch.org

Dental Practice Management

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Winter Clinic

st 71 18021_IslandAd

Metro Toronto Convention Centre, South Building

annual winter clinic November 14, 2008

1/3/08

8:34 AM

A Hands-On Experience

The Toronto Academy of Dentistry, a respected leader and resource to the dental profession in the Metropolitan Toronto Area since 1890, is dedicated to enhancing the professional lives of its members through guidance, education and service.

Page 1

Transitions Group North America inspires excellence in dental professionals by offering a unique full service approach to dental coaching…one that is distinctive, original, exceptional, and accountable for results. Our customized success plans are designed to help you leverage the power of your team. Through the unique combination of our scientific approach to systems analysis and our instinctual understanding of what drives people, your practice can be inspired to greater success. We guarantee it. Call today! Mention this ad and receive a free copy of Lisa Philp’s latest CD on Case Acceptance Strategies. Contact Barb MacGillivray @ barbmac@tcgdds.com or call 800-345-5157, Ext 225.

7:00 a.m. – 6:00 p.m. Registration Desk Open MTCC South Building 10:00 a.m. – 6:00 p.m. Exhibit Floor Hours 8:30 a.m. – 11:30 a.m. Clinics – Level 700 Note: 8:30 a.m. start on selected presentations 12:00 – 2:00 p.m. Complementary Buffet Luncheon for all registered attendees on Exhibit Floor 1:00 – 4:00 p.m. Clinics – Level 700 4:30 p.m. – 6:00 p.m. Cocktail Reception 5:00 p.m. Fashion Show For Information: Toronto Academy of Dentistry Tel: (416) 967-5649 Fax: (416) 967-5081 www.tordent.com Enter the Photography Contest and flaunt your talent! Competition and prizes will be awarded on the Exhibit Floor. Be sure to attend at least one of over 20 comprehensive and engaging ADA CERP Certified lectures of interest to every member of the dental team! Complimentary buffet luncheon for all registered attendees is served from 12-2pm on the exhibit floor.

Dentistry Inspired. Results Guaranteed.

Fall 2008

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Don’t miss the cocktail reception from 4:30-6pm. Look for bars set up at different locations on the exhibit floor and don’t miss the hors d’oeuvres!

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Dental Marketplace Contact: Karen Shaw • tel: 416-510-6770 • fax: 416-510-5140 • e-mail: kshaw@oralhealthjournal.com Toll free: CDA 1-800-268-7742 ext 6770 • Toll free: USA 1-800-387-0273 ext. 6770

Professional Services

Sparky Electric Limited: DENTIST ELECTRICIAN For A Good Connection Call Peter @ cell 416-605-9296 office @ 905-833-7107 e-mail sparkyelectriclimited@live.com Experience: 35 years in business New offices, or old, renovations NO JOB IS TOO SMALL PRACTICE & TRANSITIONAL FINANCING

Alglobe • • • • • •

Construction Company

20 years construction experience Dental office construction and design + cabinet making. Provide turn key operation to dental office. Reliable construction timing, Good following up service after construction. Call: Stanley New dental location and lease negotiation. Tel: (416) 321-3313 Save time, save money. www.alglobe.com

Up to 100% financing available to qualified buyers from Scotiabank, the financial resource you can rely on. Call Scotia Professional Plan: Patty Scrase (Manitoba & West) at (604) 619-4699, e-mail: pat.scrase@scotiabank.com Susan Shulist (Ontario & East) at (647) 287-5328, e-mail: susan.shulist@scotiabank.com ® ®

Registered Trade-mark of The Bank of Nova Scotia

www.scotiabank.com/smallbusiness

Dental Practice Management

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Dental Marketplace

Dental Practice Financing B.C. Prairies Ontario

DENTAL IMAGING WITH CT IMAGING Dental CT image data is processed in-house at St. Michael’s Hospital with SimPlant ® software Features of Reformatted CT scans: • No Distortion • Accurate Measurements • Visualization of Internal Structures • Determine Bone Quality CT Scanning and SimPlant ® : • Can Increase Case Acceptance • Provide Case Predictability • Increase Referrals • Improve Cost Effectiveness • Reduce Overhead Reasonable fees – Mandible or Maxilla $300 – Both $500 FOR APPOINTMENTS OR MORE INFORMATION PLEASE CALL BETTY ANN LEBLANC 416-864-6060 x6112 www.stmichaelshospital.com/content/programs/medical_imaging/index.asp

JOHN McMILLAN — Barrister & Solicitor Serving Dental Professionals Professional Corporations • Practice Purchases and Sales Professional Agreements • Commercial Contracts Commercial Leasing • Regulatory Matters 8 King Street East 416 364 4771 Suite 1807, Toronto johnmcmillan@bellnet.ca McMILLAN LAW PROFESSIONAL CORPORATION

ONTER CONSTRUCTION • Specialized in dental office design & construction. • In-house architect and interior designer. • We are qualified code consultants to review all drawings and make your building permit application easy. • Own millwork facilities for best quality of custom built cabinets and time control of your project.

Tel: (905) 793-2344

Mike Suffield Mike McKee Colin Ross, Steve Wasylyszyn, Chris Lowry, Marie McKend Quebec Jean Trottier, Stephane Brouillette Maritimes Michel Gervais

1-877-590-7356 Careers

PROGRAM DIRECTOR / COORDINATOR Dental Hygiene Program Full-time Ottawa, Ontario Description: Primary responsibilities: Curriculum management; identifying, hiring and orienting staff, staff evaluation, Chair of the Team meetings, Academic Advancement Committee and Curriculum Committee. The ideal candidate must be able to work well within a management team, faculty and with student body. The candidate must have knowledge/experience of dental hygiene education programming, excellent writing, communication and interpersonal skills. Qualifications: Current registration in dental hygiene and a Bachelor degree or higher. The candidate must have 5 years clinical experience, knowledge of the governing bodies of the profession and experience in both clinical and theoretical instruction. Contact person: James Keslassy, President Email: jkeslassy@cnih.ca Telephone: (613) 726-2644 Toll Free: (866) 726-2644 Fax: (613) 726-3366 Canadian National Institute of Health Inc. 2650 Queensview Drive, Suite 160 Ottawa, Ontario K2B 8H6

www.onterconstruction.com

WHITEHORSE, YUKON HYGIENIST WANTED

Required for a 5 op, growing, modern practice. We require an individual who is skilled, confident with an affinity for teamwork. Whitehorse is a rich, dynamic city, a centre for sports and the arts. Murraya Dental Centre, 4069 4th Avenue, Whitehorse, YT Y1A 5W5 Tel: 867-633-4401 Fax: 867-633-4402 murrayadental@northwestel.net

Fall 2008

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Dental Marketplace Practices & Offices

GRADUATE PROGRAMS Applications are invited for admission to the following programs: MSc and PhD These programs are research-oriented with no clinical components. The MSc degree normally requires two years full-time study and can also be taken part-time. The PhD degree requires a minimum of three years full-time study. Both offer research training in craniofacial sciences (cellular molecular, clinical trial, or population health). Application Deadline: March 1. Combined MDSc and Diploma Program in Periodontics This program offers a combined MDSc degree and Diploma in Periodontics. This three-year program is recognized by the American Dental Association and the American Academy of Periodontology. The combined program will require a minimum of three years to prepare a student for clinical practice in periodontics and to provide research experience. Applicants must hold a DMD or its equivalent. Application Deadline: October 1. Combined MDSc and Diploma Program in Endodontics This program offers an MDSc degree and a diploma in graduate endodontics. The combined program will require a minimum of three years to prepare the student for clinical practice in endodontics and to provide research experience. Applicants must hold a DMD or its equivalent. Application Deadline: October 1. For more information on graduate programs visit www.dentistry.ubc.ca or contact: Viki Koulouris vickybk@interchange.ubc.ca Tel: (604) 822-4486 / Fax: (604) 822-3562 POSTGRADUATE PROGRAMS Oral Medicine and Oral Pathology Residency Program This postgraduate residency training in Oral Medicine and Oral Pathology is offered in conjunction with University-affiliated teaching hospitals. It consists of a three or four-year hospital-based, stipended residency in one of three pathways: Oral Medicine, Oral Pathology, or both specialties combined. General Practice Residency Program In conjunction with three University-affiliated teaching hospitals the Faculty offers positions in a one-year dental residency program beginning July 1 or June 15 for pediatric residency. For more information on postgraduate programs visit www.dentistry.ubc.ca or contact: Dorothy Stanfield dstanf@interchange.ubc.ca Tel: (604) 822-0345 / Fax: (604) 822-4532

SPACE AVAILABLE CORNER DUNDAS/DUFFERIN ST Brand new live/work office space available in high traffic area at Dundas/Dufferin. 3,444 sq. ft. Reasonably priced. Call Mike at 416-533-4157 also www.viewitbiz.ca ad#1899

MILTON, ON

Rare opportunuity to purchase new dental practice with building for sale in downtown Milton. 4 operatories. Stunning interior design. Owner retiring. Please call Nick for details at 416-660-6283.

WANTED TO PURCHASE Dental Practice in London and area. Must be an established practice with minimum annual gross billings of $1 million. Preferably a vendor willing to associate for a period of time after sale. Confidentiality is assured and expected. Please reply to DENTAL PRACTICE MANAGEMENT, Box 949.

PRACTICE FOR SALE â&#x20AC;&#x201D; GTA Inside a busy plaza in North York. E-mail: garfieldlover123@hotmail.com

Practices & Offices ORTHODONTIC PRACTICE WEST GTA

Specialty practice located in West GTA for sale. Excellent opportunity for recent graduate to own a practice and devote full-time to its development. E-mail: buyortho@hotmail.com

CAYMAN ISLANDS

Excellent opportunity to buy into an existing family dental group practice. One owner retiring. Sun, beach, scuba and golf year round. No snow, no taxes. Serious enquiries only reply to: Caymanassociate@gmail.com

DENTAL GROUP SEEKS PARTNERS

PRACTICE FOR SALE ST. CATHARINES, ON

Implant focused practices seeks Dentists to join their team. Will provide training in all facets of Implant Dentistry for a two year internship leading to partnership with the group. Excellent opportunity for a higher income and equity position in the GTA. www.dentalimplantpartners.com or e-mail info@dentalimplantpartners.com

Two operatories family practice located in medical professional building. Low overhead and good growth for the right person, especially young dentist. Owner retiring. Call 416-844-6152 or 905-988-1950.

BROOKLIN, ON Dental practice in high growth residential area for sale. New equipment, modern look. Practice located in Brooklin. Owner looking to slow down. Email inquires to info@meadowglendental.com

LONDON AREA DELTA, BC PRACTICE SALE

Prof. bldg. Cost-sharing arrangement, total 2890 sq ft, 3 large ops w/state of art equip, long est., exc. clientele, good gross approx. $750K w/room to grow as seller only working P/T. Wonderful staff. Owner retiring but will assist in transition if necessary. Ph. Dr Robert.J.Holditch at 604-599-5600 or robertholditch@hotmail.com

Long established, busy general dentistry family practice centrally located in St. Thomas. Great potential to expand office and patient load. Busy, modern, low overhead. Owner retiring. Contact A. Bhatt at 519-432-1121 or abhatt@abcapital.ca

Dental Practice Management

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Dental Marketplace Associateships

PRACTICE FOR SALE KW-Cambridge Area

Well established practice less than one hour from GTA. Contact in confidence: kwc_dentalpractice4sale @rogers.com

VANCOUVER, BC

Vibrant busy Kitsilano practice, dentist moving, adult oriented, great location with unique design and low rent,modern equipment, high gross, well established recall program, no commission to pay. E-mail to kitspracticeforsale@gmail.com

$1 MILLION Clinic For Sale

In Iqaluit, Nunavut. Very productive and successful, 7 year old, 3 operatory clinic for sale for $225,000.00 Gross productivity for 2007 exceeded $1 MILLION. For details e-mail drg@stillwatersdental.com

GROWING DENTAL PRACTICE FOR SALE – MISSISSAUGA, ON General family practice. Close proximity to GO Station. Please contact Phil Minnaar: phil@minnaar.ca COMOX VALLEY, BC

Well established, low overhead family dental practice for sale. Great staff and highly visible location. 3 operatories, space for 2 others. Sensational ocean and mountain playground. Direct flights to Vancouver, Calgary and Edmonton. E-mail: comoxvalleypractice@hotmail.com

GEORGETOWN, ONTARIO RENT FREE FOR 6 MONTHS! Fully equipped dental office available. 1,250 sq. ft. consisting of three operating rooms, laboratory, dark room, private office, two bathrooms, and panorex. Lease period 5 years plus option to renew. Lessee will be free to have associates and to allow a specialist to share in the use of the facility. Lessee will be responsible for utilities. Parking space for about 15 cars. A map of the location and photographs of the facility are available upon request. 905-873-4413. PiotrK@sympatico.ca

VANCOUVER ISLAND, NANAIMO, BC

Fantastic opportunity to own a progressive, restorative oriented, hygiene driven practice. The team backing it up is fun, hard working and professional. 1,100 active patients. 3 ops., gross over the 600K mark last 3 years, solid periodontal and recall program. Owner is motivated to sell and will accept offers below market value. There is no better opportunity to own a quality practice on the island! rustin1@shaw.ca

Fall 2008

OTTAWA SOUTH

Family practice seeking p/t associate to work 3 days a week to start. Please call 613-692-2359 or fax 613-692-1013. SARNIA – 45 MIN OUTSIDE OF LONDON — GP ASSOCIATE & SPECIALISTS REQUIRED Minimum 2 yrs experience for busy, large, modern practice in Sarnia, MAKE OVER $200K AS AN ASSOCIATE!!! Submit resumes ASAP: 519-336-5107 e-mail: hr@toothworks.com

DELTA, BC

P/T leading to F/T assoc req for practice w/wonderful patient base. Eventual opportunity for buy in. All aspects of dentistry practiced, with emphasis on crowns & bridges. Please submit resumes to E: robertholditch@hotmail.com

FULL-TIME ASSOCIATE WANTED! ALBERTA Join our team! Seeking motivated, selfdirected, experienced Dentist for busy cosmetic/family practice, various procedures. Digital x-rays, rotary endo. 45% of gross. Reply to DENTAL PRACTICE MANAGEMENT, Box 945.

ASSOCIATE WELCOME! Downtown, high end, established adult practice looking to welcome a professional, experienced general dentist. Must be skilled at providing cosmetic and endodontic services. Recent expansion with all state of the art, high tech equipment. Three days a week into full time. Contact Lysa @ (416) 368-0388 OTTAWA SOUTH Full-time associate required immediately. Busy schedule with patients from retiring dentist. No evenings or weekends. Future partnership/cost sharing options. E-mail: mook16@rogers.com Phone: Joanne 1-613-739-9485

ORANGEVILLE, ON

Successful, established, growing family & cosmetic practice seeking associate for long-term relationship and opportunity for a future buy-in to be part of our fantastic team. Fun working environment. Modern equipment. New grads welcome. Please fax resume to 519-940-8883, attention: Robyn.

Dental Practice Management

PART-TIME ASSOCIATE DOWNTOWN TORONTO Modern downtown TO practice. Fast growing area. Part-time experienced associate. Saturdays included. E-mail: hrarchdental@rogers.com ASSOCIATE OPPORTUNITY IN MISSISSAUGA

Full-time general practice opportunity for a well-established and busy dental office. COMPETITIVE COMPENSATION. EXCELLENT BENEFITS AND WORK ENVIRONMENT. Fax resume/CV to 905-804-1708.

CAMBRIDGE, ON Associate wanted, full-time or part-time, for busy family practice with great support staff. Some evening hours. Experience preferred but new grads also welcome. Fax resume to 519-621-3341 or e-mail cambridgeassoc@yahoo.ca

TORONTO DOWNTOWN WATERFRONT

Pleasant downtown dental office by Toronto’s waterfront, an area of strong growth, in search of an associate dentist to join solo general practice dentist; position is part-time leading to full-time. Required immediately. Includes Saturdays & some evenings. Excellent support staff. Reply to 416.236.3191 or eunoia@sympatico.ca

ASSOCIATE - MAPLE, ON

Great opportunity to join a modern established practice for 1-2 days per week. Fax: 905-417-4367 E-mail: smilethoma@yahoo.com

LONDON, ON

Full-time (4 days a week) associate required immediately for large busy well established family orientated general dental practice. Present associate is relocating to a new city. Great opportunity to practice all aspects of general dentistry, while living in beautiful London, ON. Fax resume to 519 672 8557 or e-mail drmsmith@bellnet.ca ASSOCIATE NEEEDED IN PICTURESQUE UXBRIDGE, ONTARIO

Friendly, low stress office is expanding. Evenings and weekends to start. Will develop into full-time position. Large established patient base. Great opportunity in small town 50 minutes from Toronto. Please fax resume to Nadia at 905-852-4767.

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Dental Marketplace MISSISSAUGA, ON

Part-time/full-time associateship available in Mississauga. Please reply to dentalplus@live.com EDMONTON, AB Experienced associate required for great opportunity in a busy, wellestablished practice close to downtown for 4-5 days/wk. No evenings or weekend hours. All applications kept strictly confidential. Fax Candice at 780-444-9411 or email candice@dentalchoice.ca. HAMILTON, ON Well-established office looking for associate. Days and includes some evenings and Saturdays. Present associate (leaving) has been fully booked from Day One. Fax: 905-544-6167 E-mail: freddysreadynow@hotmail.com

VICTORIA, BC

Associate wanted for progressive prevention-based established practice in Victoria, BC. Flexible working conditions in an office with 10 newly renovated operatories and 4 existing doctors. Suitable for a new grad. Fax resume at 250-477-3722 or e-mail: csoul@shaw.ca FT. McMURRAY, AB

P/T or F/T associate required for a very busy family practice. Great hygiene program, terrific team and friendly atmosphere offering the latest technology. Please phone Rosanne @780-790-1733 or e-mail r.zysko@shaw.ca

ASSOCIATE - NIAGARA REGION Associate required (F/T & P/T) for busy Niagara Region dental offices. Opportunities available in Welland and St. Catharines. Be part of a stellar team. Fax resume to 905-788-9466.

ASSOCIATE EDMONTON, AB

Well-established cosmetic/general practice is seeking an ambitious, highly motivated associate to join our successful dental team. The earning potential for the right associate will be excellent. If you wish to practice at the next level e-mail: Jacee@shaw.ca

ASSOCIATE — KINGSTON AREA

Associate position available in a well established dental office in Kingston area. Call 613-634-1486 after 7 p.m.

SUTTON, ONTARIO Full-time associate opportunity available within 1 hour of Toronto in cottage country. Well established cosmetic and general practice needing to replace departing associate of 4+ years. All aspects of dentistry available with high new patient flow. Guaranteed exceptional income. Fully digital, modern practice. No weekends. Fax resume to 705-426-1967 or e-mail to andrew@liveddm.com

WHAT’S YOUR PASSION? Are you seeking opportunities to learn new skills, or looking to enjoy a lower stress lifestyle? Our well-organized family practice may be the perfect fit for you. Consideration will be given to full-time, part-time or locum arrangements. Buy-in is possible. This is a great opportunity to be part of a fun and highly successful practice in Terrace, BC. Apply to Office Manager Tel: 250-638-0841 Fax: 250-635-4537 ALBERTA — COLD LAKE

The perfect opportunity awaits an ambitious associate to join our friendly and dedicated team at Alberta's best kept secret. We offer patients all areas of general dentistry including implants, Invisalign, orthodontics and sedation dentistry. Please contact Bettina at: 780-594-5056, Fax: 780-594-5965 E-mail: drtlowry@shawcable.com

UNIQUE ATLANTIC CANADA OPPORTUNITY

KING RITSON DENTAL CLINIC – OSHAWA

Great opportunity to practice with the largest single site dental office in Canada. Our original 2 dentist practice in the GTA has grown into an amazing team of 7 dentists & 5 specialists. Our highly skilled & motivated team of dental professionals will help you achieve exceptional results with our rapidly growing new patient base. We offer state-of-the-art equipment such as Cerec, Digital Radiography, Laser, Computer, TVs, intra-oral cameras & Casey educational tools in all 21 ops. To complement our team we seek someone who can maintain a high level of inegrity, professionalism, commitment & is interested in building a long term business relationship. Mentoring is available and encouraged throughout the practice. Please forward your resume to S. Lake, Office Manager, Fax 905-579-3815 slake@on.aibn.com

WATERLOO, ON Full-time associate required immediately for a busy, well-established practice in a growing neighbourhood. This is an excellent oportunity for the right candidate if you are looking to work in a pleasant environment with a full schedule and a great staff. Fax resume to Laurelwood Family Dentistry 519-746-4924 .

PEDODONTIST & PERIODONTIST DURHAM REGION

Elegant Fredericton area practice seeks a full-time associate. Very modern 10 chair clinic equipped with all the basics: fully computerized, digital radiography, rotary endodontics, intraoral cameras, etc. and much more. Superb staff, excellent management, and a strong commitment to life long learning provides an opportunity for a young dentist to move beyond the ‘restorative-cosmetic’ model. Practice has Computerized Axiography, Florida Probe, soft tissue laser, and Zeiss ProErgo microscope for microdentisty, along with strong orthodontic and implant segments. An on-going research project, maintains a strong relationship with US and European universities. Interested applicants can e-mail the office manager: Sue McMullin at: suemcmullin@hotmail.com

Dental Health Centre in Durham region is looking for a Pedodontist and a Periodontist to establish their office in a group practice setting. For further information please call 905728-1081 and ask for Denise. UXBRIDGE, ON P/T ASSOCIATE WANTED

Our well established family practice located just north of Toronto is searching for a part-time associate to join our team. Great opportunity for a motivated, personable dentist to work alongside our experienced support staff. We provide all aspects of general dentistry within this growing community. Income growth potential is available for the right individual. Interested applicants please fax resume to 905-862-0918 or e-mail: lcruise@powergate.ca

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Dental Marketplace HAMILTON DOWNTOWN, ON P/T, self-motivated, and patient caring dental associate required for busy general practice. Please fax resume 905-528-6365 or e-mail: gracedentist@yahoo.com

ONTARIO

Denturist required or dentist required for denturist position. Competitive salary. Please fax resume to 905-357-7743. RICHMOND HILL, ON

Seeking part-time associate for family oriented dental practice in Richmond Hill. Russian speaking an asset. Fax: 905-770-5130 e-mail: info@eltekdental.com

MIDTOWN TORONTO

Associate opportunity available in busy family oriented friendly office. P/T leading to F/T. Excellent opportunity for a motivated and confident practitioner. Fax CV to 416-4815148 or e-mail 2thdr@live.com CALGARY, AB ASSOCIATE WANTED

Full-time associate required for growing practice in trendy, successful area of Calgary. Digital radiographs, great patient flow, wonderful staff. E-mail: info@dentalchoice.ca or fax Candice at 780-444-9411.

TORONTO, ON

Associate required for busy Toronto dental office. Contact Dr. Pulec 416-427-7794 or e-mail: drpulec@consult-pro.com. CANMORE, AB (Beautiful Rocky Mountains)

Associate (partnership potential) required for overflowing family practice in prosperous/ growing town. High-tech equipment, fantastic team, incredible location. Dentist needed to deliver meticulous, quality and caring dentistry. E-mail: grantmm@telus.net

VICTORIA, BC

Part-time or full-time associate required for busy practice. Current associate moving to Alberta. Experience preferred. Please e-mail your resume to: victoriadentaloffice@yahoo.ca

OTTAWA, ON

P/T Associate for centrally located, well established practice. IV qualified or general dentists welcome to apply. Send CV to pml_neil@yahoo.ca

Fall 2008

OTTAWA, ONTARIO Associate (immediate part-time leading to full-time position) — exceptional opportunity for a dynamic, dedicated team-oriented individual to join a large, well-established group practice in Kanata (Ottawa) Ontario. Please submit resume either by fax to 613-740-0417 or by e-mail: hazeldeandental@gmail.com ASSOCIATE – NIAGARAON-THE-LAKE Associate needed for progressive dental office in Niagara-on-the-Lake. No evening or weekend hours. Contact dental@niagara.com or call Julie 905-468-2128.

ALBERTA — Medicine Hat Due to the sudden and unexpected loss of one of our partners, we are looking for a Full-time Associate to join our progressive family practice. Our well-established, modern clinic now has only 3 Dentists, with a patient demand for four. This is an excellent opportunity to practice Multi-faceted Dentistry including: Rotary Endo, Esthetic C & B, Orthodontics, and Implants. All operatories are computerized, and we have digital radiography. Our office is non-assignment, and presents excellent income potential. New Grads welcome to apply. If you are interested in meeting with us, please contact Dr. Kirk Ewasechko, or Dr. Jenelle (Norek) Hyland at (403)529-1300, or email at: dentist@telusplanet.net MISSISSAUGA, ON

Motivated, personable associate wanted part-time for busy, modern, family practice in Mississauga. Experience essential. Preventative dentistry oriented in a progressive environment. Speaking East Indian languages is an asset. Fax resume to 905-890-0238.

CAMBRIDGE, ON Associates needed for brand new state-of-the-art dental office. Excellent location. Possibility of future buy-in. New grads welcome. Fax resume: 905-564-2026. GRANDE PRAIRIE, AB

Rewarding associateship available in busy growing Grande Prairie. Vibrant, well established, high grossing, family dental practice. Excellent, motivated staff. Please call: 780-539-6769, fax: 780-538-2387, or e-mail: wpiepgrass@msn.com

Dental Practice Management

CRANBROOK, BC ASSOCIATE REQUIRED

Full-time position available for a busy family practice offering all aspects of dentistry. E-mail: ibaciu@yahoo.com or phone 250-421-3405. ORAL SURGEON OAKVILLE, ON

Busy, upscale Oakville office is looking for an Oral Surgeon. 2 or more days a month. Please fax resume to Rochelle (905) 842-0128 or email: rochelle@cogeco.net

TORONTO & OAKVILLE

P/T Associate required for established & New family practice opening soon. Fax resumes to 905-461-0249. (Outline the days and hours you are available in your fax). CHILLIWACK, BC ASSOCIATE WANTED F/T associate position available to dentist committed to cont. education/excellence in patient care. Area offers yearround recreation incl. skiing, boating, hiking etc. 100km east of Vancouver. There is potential for partnership. Reply to: Dr. Michael Thomas, Ste. 102—45625 Hodgins Ave, Chilliwack, BC V2P 1P2 Res: 604-795-9818 Bus: 604-792-0021 Fax: 604-792-1317 E-mail: drthomasoffice@telus.net

NORTH OF GTA

Modern, established dental practice seeking energetic associate full-time. Please fax resume to: 905-476-4233. OTTAWA, ONTARIO

Do you want to be an Associate with the opportunity of becoming a partner? If so, we are a busy, progressive practice looking for a people oriented dentist seeking to associate with the opportunity of becoming a partner. Please fax resume to 613-523-5318. TORONTO – SHERATON CENTRE HOTEL

Associate required for established family practice. Candidate with 3 yrs experience, motivated with excellent clinical capability, great communication skills and dedicated to a longterm commitment. We offer all aspects of dentistry. E-mail resume to info@dryolandacruz.com

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Dental Marketplace VAUGHAN, ONTARIO

Family oriented dental practice looking for an associate dentist with established patient base. Prime location in Vaughan (on Steeles Ave. W. & Hwy #400), four (4) ops, Panorex machine, Digital x-rays and many, many more great assets. Contact: Nick Caccavella 647-299-8232, nick.a.c@rogers.com

DESTINATION HALIFAX

Imagine city living, the charms of small town life and the pristine beauty of nature — all in one place! Associates needed, several opportunities, option to buy, financing options to fit, schedule options to fit, full medical benefits and pension plan available. Unlike any other opportunity! Call 902-835-4222, ext. 223

FANTASTIC CAREER & LIFESTYLE OPPORTUNITY

Don’t hope any longer. Modern hitech practice in Beautiful Growing Family Community N. of Toronto seeking long-term associate relationship with friendly, caring, highly skilled GP who possesses exceptional people skills. If you are selfdriven leader, with big vision for your career and future, come interview us! Highly skilled team, healthy new patient flow, great hygiene program, love of courses and learning. Join our business family & help us move to the next level. We provide an environment for you to exercise your strengths and creativity while growing your practice within the community. Future buy-in opportunity! Serious applicants voice mail reply to 705-795-6198

TORONTO, ON

Associate required for a growing practice in Toronto for Monday, Thursday and Fridays. Practice has the ability to accommodate an existing patient base. Please call 416-322-5155.

KAMLOOPS, BC

We require a self-motivated Associate for our Kamloops clinic. This is a modern, family-oriented practice which has recently relocated to a brand new 6 op facility. This opportunity provides the right candidate with their own patient base and the ability to practice all aspects of dentistry. We would also consider a future purchase or gradual associateship/buy-in. Please contact Sherry Pollard at 250-372-8082. AMAZING ASSOCIATE OPPORTUNITY OTTAWA ON Seeking an experienced, highly motivated individual to work in multiple locations. We are looking for a dentist who is a team player, able to work independently and who possesses knolwedge in all aspects of dentistry. Please e-mail to dentalprofessional@yahoo.com

ASSOCIATE MISSISSAUGA, ON Exceptional opportunity for F/T or P/T experienced dentist for busy group practice utilizing digital radiography. Respond in confidence to P.O. Box 45189, 81 Lakeshore Rd. E., Mississauga, ON L5G 1C9

ORTHODONTIC ASSOCIATESHIP Orthodontic associateship with buy-in opportunity. Greater GTA. 1-3 days/week. Reply to DENTAL PRACTICE MANAGEMENT, Box 826.

RED DEER, ALBERTA

Progressive Cosmetic/Family Practice searching for long term mutual visionary(associate/partner) ready to excel along with us and the rapid growth of Red Deer. Located exactly between Calgary and Edmonton at the foothills of the Rocky Mountains, Red Deer has the smaller city lifestyle with the big city opportunities. Computerized, laser, Cerec 3-D and digital ready are available for expanded options of patient care. New grads welcome with easy ownership program available. Feel free to call 403-309-4600 or fax your resume to 403-340-0078. Confidence with confidentiality can be assured by e-mailing: appleway@telus.net.

LONDON, ON

Full-time Associate dentist required for busy dental centre in London, and part-time associate dentist required for our other dental centre which has expanded to accommodate a parttime dentist. This part-time position may develop into a full-time position. Please respond either by fax to: 519-666-0018 or e-mail to: hrm@ody.ca

KITCHENER, ONTARIO

Associate wanted, part-time or fulltime for busy Kitchener family practice. Great location in a busy plaza adjacent to a large new subdivision. Position is replacing an existing associate who is relocating out of the province. Please fax resumes to 519-744-7354 or e-mail to mbensky@rogers.com

IQALUIT, NUNAVUT

Associate position(s) available for immediate start. Established clinic offers generous package and full appointment book to associates. All round clinical skills are your ticket to a wide range of recreational activities! No travel required and housing available in Canada’s newest and fastest growing capital city. Please apply to Administration, PO Box 1118, Yellowknife, NWT X1A 2N8 or call (867) 873-6940, fax (867) 873-6941.

TORONTO, ON

Associate for busy, modern practice, full-time Toronto. Complete range of services provided including orthodontics, periodontics, endodontics, implants, oral surgery and sedation. An excellent opportunity for professional development and higher than average remuneration. Call: 416-748-3353.

WATERLOO, ONTARIO – Are you looking for an exceptional dental facility

with highly trained professional staff? – Are you tired of patients who cannot afford your treatment recommendations? – Are you looking for an environment where patients are seeking and expecting comprehension excellence? – Do you want to work in an environment that will allow you to become the best dentist that you can be? – We are looking for an exceptional experienced dentist for a long-term, high income associateship in Waterloo, Ontario. Please e-mail resume to chantel@arvanitis.com

Dental Practice Management

Fall 2008

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Dental Marketplace Equipment

ASSOCIATE FORT McMURRAY, AB Be a part of the action! Excellent full-time GP associate opportunity immediately available in the fastest growing place in Canada. Need one or two highly motivated, energetic individuals who want to make a ton of money! Rapidly expanding family practice in Fort McMurray, AB has an excellent team already established but can’t keep up. Rotary endo and cerec already in place. Don’t miss out on making more money than you dreamed possible. Please phone 780-743-3570 or fax 780-790-0809.

ASSOCIATE REQUIRED

TWO FULL-TIME ASSOCIATES HAMILTON & WATERLOO

Looking for a highly-motivated dentist, skilled in most aspects of dentistry for busy Hamilton, Ontario practice. Please fax resume to 905-318-7780.

TWO full-time associates required immediately for TWO VERY busy and modern practices with VERY strong new patient flow. E-mail: associatedentist@ymail.com Fax resumes: 416-979-3326

ASSOCIATE REQUIRED NIAGARA REGION

NEW! Colour is NOW AVAILABLE

Full-time associate required for family-oriented dental clinic. Variety of all procedures with a great new patient flow. Attractive compensation package offered. Please fax resume to 905-357-7743.

in the Dental Marketplace Section!

Contact: Karen Shaw, Tel: 416-510-6770, Fax: 416-510-5140 E-mail: kshaw@oralhealthjournal.com Toll free: CDA 1-800-268-7742, ext 6770 Toll free: USA 1-800-387-0273, ext. 6770

Equipment RETIRING - FOR SALE

Anesthesia machine with vaporizers, Planmeco pan/ceph, portable cart, portable xray head, Adec chair. Please contact Sandra @ 647-206-5354 or email to dent4sale@live.com. Also visit www.freewebs.com/sandrawkd for more info.

FOR SALE

Va c a t i o n

A d v e r t i s e r ’s I n d e x

3-level, 2-bedroom, 2-bath condo. Eat-in kitchen. 2 decks. Pool view. Fully equipped. Nice décor. Situated on oceanfront property. Golf course across the road. For more information: www.seasun dream.com or 905-451-2298.

Deka CO 2 laser, purchased 2005 — used very little. $25,000.00 Inquire T Pringle 519-542-3427 or drtpringle@bellnet.ca

Abelsoft Corporation . . . . . . . . . 23 Care Credit . . . . . . . . . . . . . . . . . 19 Crest Oral-B, P&G . . . . . . . IFC, 27 Henry Schein . . . . . . . . . . . . . . IBC Maxim Software Systems . . . . . . . 7 Modular & Custom Cabinets . . . . . . . . . . . . . . . OBC Patterson Dental. . . . . . . . . . . 14-15 Prococious Technology (Cleardent) . . . . . . . . . . . . . . . 29 RBC – Royal Bank of Canada . . . . . . . . . . . . . 20-21 TD Canada Trust. . . . . . . . . . . . . . 4 Transitions. . . . . . . . . . . . . . . . . . 30 Tucci Management . . . . . . . . . . . 28 38

Fall 2008

USED DENTAL AND MEDICAL EQUIPMENT FOR SALE

3i Implant drill kit and hardware for 3i, I.T.I Strauman and Nobel Biocare systems plus small inventory of implant fixtures. Please fax your interest and phone/fax to 416-489-6815.

Dental Practice Management

CARIBBEAN — ST. KITTS

FOR CLASSIFIED INFORMATION Contact: Karen Shaw Tel: 416-510-6770 Fax: 416-510-5140 E-mail: kshaw@oralhealthjournal.com Toll free CDA: 1-800-268-7742, ext 6770 Toll free USA: 1-800-387-0273, ext. 6770 Visit: www.oralhealthjournal.com

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MCC Introduces the Compact Sterilization Center The Sterilization For Space-Constrained Areas

MC6000SP Sterilization Center

The MCC MC6000SP Compact Sterilization Center is a highly functional and efficient solution to your sterilization needs. Shorter in design, this sterilization center accommodates smaller procedure areas while still maintaining proper sterilization flow as found in all other MCC Sterilization Centers.

EST. 1969

Intelligent engineering, smart design.

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10/3/08 3:23:53 PM