GLASS NEWS INTERVIEW: CASTLE WINDOWS
The UK’s Leading Glass & Glazing Newspaper
THE SIGNATURE COLLECTION INSTALLER SCHEME HELPS CASTLE WINDOWS TO KEEP GROWING Scott Thornton, owner of Installer company Castle Windows of Morecambe, talks to Glass News’ Editor, Chris Champion, about the benefits they’ve found from joining Pearl Windows’ Signature Collection Installer Scheme. Scott Thornton has been in the fenestration industry for around 27 years starting out with a fabricator and doing all the mundane jobs as he learned and worked his way
8
up the tree. Now he has his own installer company operating with three fitting teams working in the Morecambe and Lancaster area but also branching out towards Kendal and down as far as Preston. As a Pearl Windows customer was it the Liniar System that attracted him or the Signature Collection Installer Scheme? Scott had worked with the Liniar system before and admired its excellence, so the fact that Pearl was offering Liniar based frames as a well as the installer scheme was a marriage made in heaven. As Scott says, branding is important for any company and keeping their identity as a local company is key. The fact that they can benefit from the Signature Collections’ countrywide branding while being able to offer his
services as the Signature Collection by Castle Windows, is a real benefit. He has even had customers saying that they have seen his trucks on the motorway as they recognise the same livery on Pearl’s delivery lorries as is worn by Castle’s vans! Powerful. But what about the CORGI extended warranty and the ease of registering jobs within the scheme? It is just another part of the whole scheme that Scott loves. He’s quick to point out that Jeff Walsh and his team at Pearl Windows are very supportive and are always looking for improvements to products and the installer scheme, and that Castle have found the development of the installer scheme, to what it has become now, very beneficial.
The support they have received has translated into sponsorship with Morecambe Football Club and helping deprived areas in Morecambe by supplying and fitting windows. Scott and his wife, Caroline, believe strongly in supporting the local community and their generosity in this area seems to have promoted their company to the community. They are swamped with orders and although they are now saying that fitting can’t done before March 2022 their customers are prepared to wait…wait for quality products and great service from Castle Windows. Watch the interview with Scott Thornton to learn more about how the Signature Collection Installer Scheme can help a company grow.
October 2021 | www.glassnews.co.uk
