Glass News October 2023

WINDOW MATERIALS TRENDS

Twenty years ago the PVC-U windows market was facing an existential crisis. Every year the industry replaced windows in around 3-3.5% of the UK housing stock. It had been doing that for many years and by 2003 almost all the available housing stock that could be replaced had been replaced. The tank was nearly empty.

Unless the PVC-U industry could come up with compelling reasons for homeowners to replace their perfectly performing PVC-U windows, it was game over. Their windows would still be performing in 2023 or 2030. That challenge sparked fresh thinking and a determination to innovate that has driven the market in the last 20 years. It wasn’t just PVC-U. Very few homeowners considered timber or aluminium windows then, so it was a window industry crisis.

Until then the industry had sold ‘need’: new windows for old failing windows at or near the end of their life that had to be replaced. Now the industry had to reinvent itself to focus on ‘want’ and finding compelling reasons to rip out perfectly fine windows with something much better, more attractive or more efficient, and often all three.

Mke’s first BIG window materials debate article sparked a lot of interest. As the official debate partners, we’re hosting the debate, with much to come over several months. We want you to take part and share your views. Look out for your invitation to take the BIG window materials debate survey.

Read the second part of The Materials Debate on pages 26.

Mike Rigby, CEO of MRA Research

“In this second article, I asked 10 leading fabricators, mostly PVC-U oriented, and one roofing company, where they saw window materials going.”

Mike Rigby CEO of MRA Research

YEP! I’M ON MY HIGH HORSE AGAIN

I was intrigued to read a release that talked about Gen Z and produced a variety of stats that claimed this was the sustainability generation. Being somewhat of a dinosaur I sought information to identify exactly what is Gen Z. I have never really thought of categorising generations and, indeed, it wasn’t until someone decided I was in what they call the ‘Baby Boomers’ that I even thought of the different generations and how their thought patterns and actions may differ. Does this make attitudes differ between generations and does it change how people view working for a living?

Delving deeper, I was genuinely surprised to find what are the accepted year ranges for different generations….and names for them, too! The Greatest Generation – born 1901-1927; The Silent Generation – born 1928-1945; The Baby Boomer Generation – born 1946-1964; Generation X – born 1965-1980; Millennials – born 1981-1996; Generation Z – born 1996-2012; Gen Alpha – born 2013 – 2025. With the exception of ‘Baby Boomers’ being pretty descriptive of the baby boom post the Second World War, I struggle to understand the naming of these generations.

So the burning question, for me, is do all these generations really have different attitudes to both work and general life style?

By my rudimentary maths I make Gen Z to be between 11 and 27 years old now – quite a span and I would have thought attitudes between those of 11 and 27 would vary wildly. What this research is saying is that this generation is “demanding action for climate change from those in power to making eco-conscious decisions on where they spend their money or what type of company they work for, Gen Z is driven by changing the world for the better.” They’re into second hand clothes and only buy appliances that are more energy efficient than the one they replace. They want more climate-focused career paths than older generations, with data finding that 60% are hoping to secure a career in sustainability. Not only that, but research from BUPA found that Gen Z actively flock to companies which are dedicated to their sustainability initiatives with 31% admitting to turning down roles from companies

with poor ESG (environmental, social and governance) credentials while research by Amnesty International claims "across 10,000 young people, climate change was the most commonly cited issue facing the world". Gen Z don’t want to commute, or if they do they want to walk or cycle or, perhaps, use an e-cycle. And now we get to it! Just another way for an e-bike company to get a press release in front of a journalist. What a surprise! To be fair this ploy is as old as the hills and we were doing similar ‘research’ to front press releases back in the ‘70s!

Is this relevant research and does it help us identify and attract new blood to the fenestration industry or is it just garbage tripped out by some snowflake PR person? Thinking about it, every successive generation would probably say the same thing. Did we as Baby Boomers want more efficiency and sustainability than The Silent Generation? Yes, I think we did and I believe that trend has continued through the generations but I also think that the vast majority of those entering fenestration in some shape or form are realistic about expectations around what constitutes the workplace. Making or fitting a window over Zoom is pretty tricky! Surely you try and get a job in the environment you want within what you deem to be realistic commuting distance? That is unless you work for a local authority, and I can’t believe how many council workers have been allowed to work from abroad, sitting on a beach with a Pina Colada, while collecting their fat salaries and building up their even fatter pensions. Jealous? Yes, of course, I am, but surely this is no way to get this country back on its feet?

We have often talked about the advantages of apprenticeships over reading for meaningless degrees at university and coming out into the work environment in your mid 20’s with the best part of £30K’s worth of debt. Today I read in the Daily Mail (so it must be true!) that Cambridge graduates were awarded blank degree certificates in what only can be described as a ‘mock’ awards ceremony. What? Yep! It seems that the strikes by tutors has meant both exam papers, assignments and dissertations have not been marked, so no degrees – just a big fat bill for spending years at university and I’m not sure how you turn up to a prospective employer with a blank degree certificate, saying “I’m sure I would have got a 1st.” All these shenanigans just make the case for pursuing apprenticeships that much stronger and, if you want to help the environment on your daily commute, by all means have a look at https://www.swytchbike.com.

GOT SOMETHING TO SAY?

Email Chris at: chris@glassnews.co.uk

September 2023 crossword solution:

CONTENTS CONTACT DETAILS

‘TIME OUT’ WINNERS –SEPTEMBER!

Sudoku: Tracey Jackson - Dudley, West Midlands

Eye Spy:

T Brockleton - Norwich, Norfolk

Spot the Difference:

Vince Thomas - Milford Haven, Pembrokeshire

Crossword: Mr A Norton - Worksop, Notts

Congratulations to all our winners! Good luck in this months Time Out pages!

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Kate Carnall Graphic Design

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DEKKO WINDOW SYSTEMS SCOOPS FINALIST SPOT IN PRESTIGIOUS SCALE-UP AWARDS

Leading trade manufacturer Dekko Window Systems has been named a finalist in the prestigious Scale-Up Awards.

The PVC and aluminium fabricator has been nominated for the Manufacturing Excellence Award, a highly coveted category that recognises businesses with a worldclass manufacturing ethos, outstanding productivity, and business performance to match.

Organised by Business Leader, a leading media company for entrepreneurs, CEOs and investors, the Scale-Up Awards celebrate high-growth companies, and are overseen by an independent panel of judges

that includes Dragon’s Den investor Touker Suleyman, investor and author Alpesh Patel OBE, By Caprice founder Caprice Bourret, and many other esteemed business figures.

The nomination follows a very successful past 12 months for Dekko, with increasing demand across its entire product range, which includes the Räum range of luxury aluminium windows and doors and the Infinity range of uPVC windows and doors.

The company is also the UK’s largest fabricator of Residence Collection windows and doors, and recently launched the world’s first fully seamless uPVC window, thanks to an exclusive agreement with machinery expert Haffner.

Sales Director Kurt Greatrex comments: “Being named a finalist in this year’s

Scale-Up awards is a testament to Dekko’s unwavering commitment to delivering world-class products and outstanding business performance.

“We are very proud of what we’ve achieved over the past 12 months, and this recognition is a reflection of the dedication and hard work of our entire team. We look forward to continuing to set new standards in the industry and providing our valued customers with the best solutions.

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“It’s incredibly humbling to see Dekko being recognised by leading investors in the wider business community, and I’d like to take this opportunity to wish our fellow finalists the very best of luck.

Winners of the Scale-Up Awards will be announced on the 16th of November at Novotel London West.

Visit www.dekkowindows.com and www.scaleup-awards.co.uk.

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MARTYN DAY MP PAYS WINDOW SUPPLY COMPANY HQ A VISIT!

NEGLECTING TRIPLE GLAZING CARRIES SIGNIFICANT RISK FOR BRITAIN’S GLASS AND GLAZING INDUSTRY

Martyn

Day, SNP Spokesperson for Health and serving

MP for Linlithgow and Falkirk visited Window Supply Company’s (WSC) new head office and manufacturing site in Whitburn to hear about the company’s phenomenal growth to date, learn more about their support in the local community and discuss plans for the future.

Mr. Day was welcomed by WSC Directors, Duncan Murray, and Martin Linden on Thursday last week at the company’s head office in Murraysgate Industrial Estate. Since setting up the business WSC has very quickly become the largest manufacturer of uPVC windows and doors for trade in Scotland, now positioned as one of the largest trade manufacturers in the UK.

THE WSC STORY SO FAR

WSC started their journey in March 2019 in a 22,000 sq. ft manufacturing site in Livingston’s Houstoun Industrial Estate, with a team of just 26. The business very quickly outgrew the original site and moved to the much larger 105,000 sq. ft. facility in Whitburn to support further growth. Relocating in March 2022 to the former locally renowned Levi’s factory and transforming the almost derelict building into the bustling factory Mr Day visited. The relocation has brought employment opportunities and economic growth to a town still suffering the blow of the closure of the original Levi’s factory which once employed over 500 people.

WSC now employs over 168 people nationwide across their manufacturing facility in Whitburn and trade counters in Aberdeen, Bellshill, Dundee, Inverness, Kilmarnock, Lincoln, Livingston, Loanhead, Manchester and Sheffield. Duncan Murray advises Mr. Day that incredibly, WSC’s success has been achieved under the backdrop of a global pandemic and whilst the market has dropped by 25% this year, the company records 41% growth.

RECYCLING

During the visit Mr, Day was invited to tour the factory by Operations Director Martin Linden who highlighted the work WSC do to ensure minimal impact on the planet. All uPVC offcuts produced in the factory as part of the manufacturing process are recycled. All waste uPVC and cardboard

are packaged and bailed in the factory and sent to be recycled. Recycling facilities are provided at all trade counters so customers can bring back old window and door waste for recycling. The old uPVC frames and glass are recycled to produce new uPVC and glass products.

COMMUNITY & CHARITY WORK

Duncan Murray shared the work WSC do within the local community showcasing the framed football shirt of the local Whitburn 2009 Under 15’s football team of whom the company are the proud sponsors. The WSC team were delighted the boys picked up a cup double this year by lifting The League Cup and The County Cup. WSC regularly take part in fundraising activities to raise funds for charities which do vital work in the community. Raising an impressive £5000 for the Scottish Association for Mental Health when so many were impacted by the pandemic. Some members of the team are currently fundraising for the fantastic MacMillan Cancer Support by taking part in the Rob Roy Mighty Hike in the Trossachs next month.

PLANS FOR THE FUTURE

Updating Mr. Day on WSC plans for the future, Duncan Murray spoke of the company’s commitment to providing the highest quality products and services with recent investment of £200K of CNC aluminium window and door fabrication machinery. This allows the company to fabricate products they currently buy in and provides opportunity for further expansion. WSC seeks to capitalise on their exponential growth to date by expanding their trade counter network with new branches planned South of the border.

Mr Martyn Day, MP for Linlithgow and Falkirk says ‘Thank you to Window Supply Company for inviting me to their site in Whitburn. Always great to hear about a local business who, despite a challenging climate, are developing, growing, and thriving, while providing skilled jobs for local people’.

Edgetech Managing Director Chris Alderson analyses the fast-approaching Future Home Standard, and what it could mean for British glass and glazing. UK glazing has done a fantastic job of adapting to one of the most turbulent periods in living memory for the industry. It’s overcome the chaos of the pandemic, a deepening skills shortage, and the worst supply chain disruption in a generation. However, now it faces another major challenge: the Future Homes Standard, which will most likely have significant implications for every part of the glazing supply chain. Currently, we don’t know exactly what it’s impact will be – only that it’s likely to radically change the way the sector operates. UK glazing can meet these challenges, and I have every faith it will. For that to happen though, we need to be acting now. The Future Homes Standard comes into force in 2025. Whilst we are unsure as to what the new regulations will stipulate exactly, it’s extremely likely they’ll include strict new energy efficiency targets for new build. There has even been speculation that they could require U-values as low as 0.8 (bordering on Passivhaus standard).

Even if the final requirements aren’t quite that stringent, it’s clear another leap forward in window energy performance will soon be required. In UK glazing, there’s an emerging consensus that triple glazing provides the

most practical route to achieve the progress necessary for greater energy efficiency.

Some manufacturers are understandably concerned – a significant investment in processes and machinery will be needed to make triple glazing the norm. However, a lack of investment in triple glazing carries a substantial risk for the industry.

Without the necessary investments to improve availability of triple glazing, architects and designers could be forced to adapt in other ways to meet tougher energy efficiency regulations. Without an efficient enough window offering, options such as designing structures with much smaller windows, or far fewer windows overall, are already being evaluated as alternate routes for compliance. This would significantly cut demand for glass across the lucrative new build sector, and the impact on the entire glass and glazing industry is clear.

It would also be detrimental for homeowners too. Numerous studies have shown the physical and psychological benefits of natural light. In this scenario, these benefits would be reduced, and the built environment would become a gloomier, less inviting place to be. Both for our sector, and the benefit of society more generally, it’s vital that UK glazing seizes the opportunity to make triple glazing a viable option now. For more information, please call 02476 639931 or visit www.edgetechig.co.uk.

ALUK BACK AS A MAIN SPONSOR

as a main sponsor, ahead of the industry’s big night of celebration on 24 November.

Sales Director Wayne Heath says: “The G-Awards are all about celebrating excellence, innovation and success right across the industry and we’re proud to be amongst the big-name brands giving our backing to that.

“Some exciting new award categories have been added since we last sponsored in 2021 including Best Business Initiative, Machinery Supplier of the Year and industry Rising Star, so I’m sure we’ll see some new names in the spotlight when the judges release the lists of nominations very shortly.

“We’re really looking forward to sharing all the build-up and the evening itself with customers and colleagues alike and can’t wait to be back at the iconic Hilton Park Lane venue.”

More details at: https://uk.aluk.com/

AluK is returning to the G-Awards

YOU’RE HOME WITH HURST

NEW WARWICK NORTH WEST WEBSITE SHOWCASES

NEW PRODUCT RANGES

Leading trade supplier Warwick North West has launched an innovative new website, enabling customers full access to information about the wide range of products the Bootle-based company has to offer.

As a long established Eurocell uPVC fabricator, a big development for Warwick has been the introduction of aluminium, opening up new opportunities for existing customers and attracting new customers to the business.

Managing Director Greg Johnson comments: “After reviewing the market carefully, we chose to partner with Sheerline for windows and lantern roofs and Cortizo for patio doors and bi-fold doors. These products have proven a big hit with customers for multiple reasons, and we of course wanted to showcase these new additions with a brand new, state-of-the-art website.”

Warwick North West also manufactures a wide range of uPVC windows and doors and composite doors, and is experienced in supplying to the retail, commercial and new build markets.

The business also has a commitment to tackling the skills shortage and has partnered with local community interest companies in order to upskill young people, as well as a dedication to helping local children, as seen through recent partnerships with children’s charity Ykids, as well as with Alder Hey Children’s Hospital.

“The focus of our new website is of course our products and services, but we also wanted to provide our customers with an easy way to learn more about us as a company and the values we stand by,” Greg continues.

“From our point of view, the new website and the analytic tools behind it are incredibly valuable in helping us identify our customers, how they found us, and what they’re looking for – and using this information to adapt the business and maximise on potential sales.

“With the new website, we hope our valued customers will see the benefits of coming to Warwick North West, and in turn, we promise to deliver the high-quality products and great service that our customers expect.”

For more information, call 0151 933 3030 or visit www.warwicknorthwest.co.uk.

SIEGENIA SECURES BBA CERTIFICATION ONCE AGAIN

SIEGENIA’s TITAN AF tilt and turn hardware range has once more successfully achieved the respected BBA standard. After originally having gained the certification in 2018, the hardware company was audited in the UK and at their German factory this year before being granted renewal. Their TITAN AF range remains the only tilt-beforeturn gearing on the UK market that has achieved this certification, doing so for both their face-fix and concealed versions.

For over 50 years, BBA has provided product and system certification to demonstrate the specialist formation, capability and uniqueness of products in the construction industry. This is a valuable tool for specifiers, giving them security in their choice of products. Furthermore, BBA certification is a requirement for specification for new-build and NHBC sites.

SIEGENIA UK General Manager Ryan Thompson said “BBA remains the gold standard certification and further bolsters our reputation to specifiers, designers and contractors as a provider of the highest quality hardware. I am extremely proud that we have once more passed their rigorous auditing process both here and at our facilities in Germany, demonstrating that we maintain high standards across all areas and sites of our business”.

As well as being BBA certified, the TITAN AF range has also been independently tested to 20,000 tilt and turn cycles and Class 5 weather corrosion resistance. In addition, the suite of hardware has undergone extensive PAS 24 testing in the UK and is Secured By Design-compliant, making it the most stringently tested system of its kind on the market.

To find out more contact SIEGENIA on 024 7662 2000 or email info-uk@siegenia.com.

ENHANCING YOUR INSTALLATIONS

It’s time to download our Window Warehouse trade installers app, designed specifically to streamline your work and support your business. We understand that efficiency is paramount in today’s fast-paced world, which is why our application is geared toward simplifying and optimizing your operations.

With our app, you will have access to a range of features designed to help you manage your orders and stay up to date on our latest products and services. One of the most useful features is the ‘report a fault’ feature. You can report a fault by scanning the QR code and accessing your unique job screen. By filling out details and providing imagery, our customer service team is there to provide support and deal with any problems accurately.

The app also holds brochures, installation guides, maintenance manuals, and a gallery of images to allow for a clear look at our products, their features, and benefits. All this information is available to view anytime, anywhere.

The latest news section allows customers to stay up to date with any news happening in our company. The latest being within our aluminum department, we have introduced the Aluminium S140 Patio Door. This patio door combines aesthetics and functionality whilst complying with all building regulations. Its cutting-edge design incorporates thicker thermal brakes, resulting in higher energy efficiency. With a 6-week lead time, we welcome the S140 to our range of Aluminium Patio Doors. With our commitment to constant innovation and customer satisfaction, we’re here to ensure that your business experiences the benefits of seamless and efficient operations. Download our app today and start experiencing the benefits for yourself. Available on Android and IOS.

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WINDOW SUPPLY COMPANY’S EXPANSION GATHERS PACE WITH 10TH TRADE COUNTER IN MANCHESTER

Window Supply Company’s ambitious expansion plans are continuing at pace as the company opens in Manchester, further expanding their trade counter network to support installers in the Northwest region of England.

Established in March 2019, Scotland based uPVC windows and doors manufacturer, Window Supply Company (WSC) has fast become the largest trade window and door manufacturer in Scotland and now positioned as one of the largest in the UK. The company’s new 105,000 sq. ft. manufacturing facility is in Whitburn West Lothian, and supports trade customers from branches in Aberdeen, Bellshill, Dundee, Edinburgh, Inverness, Kilmarnock, Lincoln, Livingston, and Sheffield.

Now open in Manchester, the new branch is the company’s 10th trade counter location and 3rd in England. An industry first for a Scotland based trade fabricator to expand operations South of the border, Window Supply Company continues to break the mould. The company’s expansion into England is driven by Sarah Starkey, Sales Director – England, with established branches already thriving in Sheffield and Lincoln.

The Manchester branch is in Oakhill Trading Estate which boasts excellent transport links - ensuring the branch is easily accessible to trade customers. The 6,300 sq. ft. warehouse and office space is in Unit 4 and features an impressive windows and doors showroom. Showcasing some of the industry’s most technically advanced uPVC and aluminium products - all in the one place. The showroom offers trade customers a relaxed space to bring clients to demonstrate the wide range of fenestration products available with free tea and coffee available.

Trade customers in Manchester can tap into the Smart Home Market with WSC. Kubu Smart compatible windows are already manufactured as standard, helping trade customers capitalise on the increasing interest in Smart Home Technology. The Manchester showroom is set up to demonstrate Kubu Smart Sensor technology on both windows and doors, a real market differentiator for trade customers.

Trade customers can also get a preview of the company’s new range of composite doors on display in Manchester. Composite doors are manufactured in-house, and feature a huge range of styles, glazing options, and hardware, further enhancing WSC’s product offering. Manufacturing products previously bought in ensures WSC stays ahead in terms of upcoming trends, while firmly in control of quality and service levels.

Also available is a free skip service offered to trade customers. This initiative saves WSC customers precious time and money on skip hire, by providing free skips for old window and door waste. Old uPVC frames and glass are then recycled to produce new uPVC and glass products, minimising the company’s impact on the environment.

Soudal ancillary products and Liniar trims are available in-store for added convenience. Customers can pick up a range of window and door brochures while discussing upcoming projects with the friendly team in-store. Free bespoke marketing support is available; company logos and contact details can be added to brochures, flyers and drop cards to create a professional suite of promotional materials to promote their business.

Sarah Starkey, Sales Director England says: ‘We look forward to welcoming tradespeople in and around the Manchester area into the new branch. We offer a diverse range of products and services developed so trade customers can stay ahead. Our priority is to deliver unrivalled service and support to tradespeople through our Manchester trade counter and the dedicated team in-store’.

Duncan Murray CEO adds, ‘This is a very exciting time for Window Supply Company as we open our 10th branch nationwide in just four years of operation. Adapting quickly to market conditions has no doubt been fundamental in our success to date. We work continuously to enhance and improve our product and service offering to trade installers, which is evident in our continued growth.’

www.windowsupplycompany.co.uk

MERCURY ENHANCES MANUFACTURING LEADERSHIP TEAM

As part of its commitment to staff development and lean manufacturing practices, specialist fabricator Mercury Glazing Supplies has successfully restructured its manufacturing leadership team.

With immediate effect, the new leadership team is now headed up by Kevin Marriott, Production Supervisor who reports directly to Alan Hockey, Manufacturing Manager at Mercury. Kamil Wlodarczyk heads up commercial product manufacturing, Bradley Bishop heads up bifold and patio door fabrication and Stuart Oaks heads up PVC-U manufacturing.

Commenting on the restructuring, Alan Hockey said: “The new team structure reflects Mercury’s ongoing commitment to optimising its operation whilst fostering a culture of growth and expertise within the business. I am confident it’s the right manufacturing leadership team to take our business forward.”

As a testament to its commitment to employee growth, Mercury has enrolled four of its manufacturing team on the Level 3 NVQ manufacturing programme supported by the government’s apprenticeship scheme. This investment underscores Mercury’s belief in nurturing

talent from within and equipping its staff with the skills and knowledge required to excel. By participating in the programme, the employees will gain a comprehensive understanding of advanced manufacturing techniques and principles, further enhancing their contribution to the company’s success.

Steve Cross, Director at Mercury, said: “Our recent restructure of the manufacturing leadership team and the Level 3 NVQ enrolment marks the next steps in our journey towards operational excellence. We are committed to manufacturing high-quality products across our range and fostering a workplace where our employees can thrive and further develop their skills.”

Since 2002, Mercury has been manufacturing a comprehensive range of specialist aluminium and PVC-U products for their growing customer base. The Gloucester-based business has an ambitious growth strategy in place and remains focussed on delivering superior quality products whilst developing its reputation as an employer of choice within the industry.

Tel: 01452 383344 www.mercuryglazing.co.uk

AUTORAISE RALLY RESULTS

GQA (Glass Qualifications Association) congratulate Mick Clayton, CEO, and all those who took part in the recent @ AutoRaise Rally. Driving 100s of miles in cars built by apprentices in the automotive industry the team completed the challenge in three days during the hottest part of the month in September. What’s more they were in fancy dress, and Mick and his team were dressed as characters from the film Back to the Future….shame their car was a Beetle and not a DeLorean!

They raised a massive £6353 for the UK vehicle

repair industry which they’ll use to help young people into a range of technical apprenticeships. Another fine example of the team helping young people into industry, including the

fenestration sector. If you haven’t donated yet and would like to, it’s not too late, just visit… https://donorbox.org/ gemini-accident-repaircentres-autoraise-rally-2023

From L to R: Stuart Oaks, Kevin Marriott, Bradley Bishop, Kamil Wlodarczyk

CONSERVATORY OUTLET LAUNCHES SOCIAL MEDIA TRAINING SESSIONS FOR ITS PREMIUM RETAILERS

Conservatory Outlet has continued its commitment to providing specialist support and value-added services to its Network of Premium Retailers by launching a brand-new Social Media training and development programme.

Dubbed ‘Social Media Socials’, Conservatory Outlet’s in-house marketing team will run monthly virtual get-togethers for individuals who are involved in the day-to-day running of its retailers’ social media channels.

Participants will be involved in roundtable discussions, share best practices, undertake tailored training sessions and network with members from other businesses across the UK. The first virtual meeting was held on 25th August, with representatives from the majority of Conservatory Outlet’s retail Network in attendance.

Topics covered in the opening session included design principles, branding, emerging trends and idea generation.

Further training sessions are scheduled monthly throughout the rest of the year and into 2024 and will continue to feature a mixture of open forums and specialist training modules. With over half of consumers utilising platforms such as X (formerly Twitter), Facebook,

INVESTMENT IN CPD SEES ISO CHEMIE SUPPORT PASSIVLUX BRANCH OPENING

Instagram and TikTok to research products and companies, social media plays an integral role in developing brand awareness amongst potential customers.

Talking about the launch of Conservatory Outlet’s social media training sessions, Karen Clough, Group Marketing Director, said: “In our industry, you can’t stand still. We want to help our customers build their brand and provide them with the support to do so.”

“One of the key reasons why installers choose to work with Conservatory Outlet is due to the wealth of marketing knowledge, support and guidance that we can provide. Social media and the wider marketing landscape are constantly evolving. It’s important for us and our customers to stay a step ahead.”

Siobhan Bird of the Highlands-based retailer and installer ERG was one of those who attended the initial session and had this to say: “The session was incredibly useful. It’s great to have the opportunity to discuss ideas with people in a similar position to me and learn how to continuously improve our presence on a variety of different social channels.

“The fact that Conservatory Outlet offers extra training and support like this is a real benefit to myself and ERG.”

Siobhan finished by saying: “I’m looking forward to attending more of these monthly training and social meetups and putting what I learnt into practice.”

Karen Clough concludes: “Feedback from our first session has been really encouraging. Conservatory Outlet is always looking to add value to our retail customers and these bespoke training sessions are another example of how we help businesses within our Network grow.”

For further information, please visit www.conservatoryoutlet.co.uk or follow the company on Facebook, Instagram or LinkedIn.

Window and door sealant tape specialist ISO Chemie is continuing to invest in supporting its network of UK distributors with a new CPD presentation held at the opening of Passivlux’s latest branch.

The move saw ISO Chemie’s UK sales and operations manager Andy Swift at the window supplier’s Brighton branch, where a new Velfac, Unilux and Solarlux showroom has been opened for trade installers and specifiers across the South of England, who use ISO BLOCO and Hybratec multi-functional joint sealing tapes on installations to protect windows from thermal loss. Delivered onsite and forming part of CPD training, the well-attended Brighton event covered advice on effective window installation techniques, and how to identify and rectify air leakage.

A large amount of heat is lost from a building through the gap between the windows and the surrounding wall, as thermal imagery clearly shows. This gap is necessary to allow for the natural expansion of the window frame throughout the year, what isn’t necessary, however, is the loss of heat.

Doors and windows account for almost a quarter (21%) of the total air loss of the average house, and adding the joints between walls, floors and ceilings brings

the figure up to 50%. Many argue that airflow is desirable, however Andy Swift explained that you can eliminate 50% of heat loss while still retaining some natural air flow.

The statistics illustrate that in most residential properties, heat losses are overwhelmingly replaced by artificial heating rather than through solar energy or internal warmth. This means that reducing heat losses in the home is paramount in the battle to lower energy consumption.

ISO Chemie’s CPD programme is intended to advance knowledge and understanding of airtightness and related issues, enabling specifiers and installers to improve the design and construction of buildings and boost their technical and product expertise.

“Unfortunately, thermal sealing around windows is not specified by law in the UK,” Andy Swift said. “That is why ISO-Chemie, whose gap-sealing tapes and solutions provide effective resistance against heat loss, is getting the word out there through support for initiatives like this showroom opening. The message is clear, not only are the right products needed for the job, but also the right installation. Hence the need to go beyond simple marketing and into the realm of in branch education.

“It’s great to see a company taking installation seriously and ensuring their installations - and not just the windowshave the best thermal and air-tight performance.”

Guidance on the latest airtightness products and sealing solutions was also covered, which includes details of ISOCHEMIE’s range of gap sealing solutions ISO-BLOCO WIN2WALL and BLOCO-ONE.  Up to 70% cost savings can be achieved when using these tapes for high performance window sealing, rather than the current three component systems.

More at https://www.iso-chemie.eu/en-GB/home/

ISO Chemie’s

ECONOMIC OUTLOOK FOR GLAZING INDUSTRY TO BE REVEALED

Leading London economist, Edward Johnstone, will give an exclusive keynote at the 2023 Glazing Summit and reveal the economic outlook for the glazing industry.

Edward is Co-Chief Investment Officer at Arbuthnot Latham private wealth bank and will bring his expertise to the glazing industry in the keynote ‘Seeing the Bigger Picture – the Economists view.’

He will analyse and discuss the economic consequences of inflation and interest rates, along with the challenges posed by the cost-of-living crisis and the dynamics of

the housing and property market. Can we anticipate a challenging period ahead, or might the market regain its momentum?

Andrew Scott, founder of the Glazing Summit, commented: “Every year, our economists view keynote is hugely popular and vital for delegates to get a view on how the industry could be affected by the UK economy in the future.

“We are honoured to have one of London’s leading economists join us and share their market insights at this year’s Glazing Summit. Ed will share a banks view on the home improvement and property market

and reveal if we are in for a rough two years or if the market will bounce back.

“The window, door and conservatory market is dependent on many external factors, including inflation and a looming General Election, and Ed will discuss the implications of these and how it is likely to impact the industry.”

The Glazing Summit takes place at Edgbaston Stadium and Conference Centre, Birmingham on Thursday, October 12 and brings together almost 500 business leaders from across the fenestration supply chain for a day of no-nonsense debate on

For tickets visit www.glazingsummit.co.uk, call 01934 808293 or email hello@glazingsummit.co.uk.

Andy Swift giving his CPD on window installation techniques at the opening of Passivlux’s new Brighton branch

Nikki Lewis (right), Conservatory Outlet’s Marketing Manager, delivers the first of the company’s social media training sessions for its Premium Retailers.

the biggest challenges facing the glass and glazing industry.

Cladding has seen a huge spike in demand in the past year. According to the Rated People Home Improvement Trends Report 2023, cladding saw the biggest increase in demand in 2022 out of any home improvement job – a massive 743%!

That alone is impressive, but what makes Freefoam’s stunning range of easy-to-install, long-lasting cladding stand out from the crowd even more? Our choice of colours, of course. We offer a variety of colours to suit any homeowner’s requirements from pale shades of cream and grey to stronger blues and greens.

See what Freefoam’s colour cladding looks like on a home. Our PVC Cladding Visualiser Tool at freefoam.com will bring your ideas to life. #HelpingCustomersGrow

Get

0800 002 9903 to find out how your customers can get confident with colour cladding.

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PRE-FITTED

GETTING A HANDLE ON SAFE VAN LOADING

Leading composite door manufacturer Solidor has installed two van docking ramps from Thorworld Industries at its new Stoke-On-Trent facility, resulting in significant improvements to both the safety and efficiency of its loading operations.

During the design phase of its new facility, Solidor had originally specified adjustable dock levellers from another manufacturer. However, after moving into the premises in June 2022, Solidor discovered that the dock levellers were unsuitable for the vans used by the company’s logistics partners. Crucially, they couldn’t be lowered enough to allow the vans to be loaded or unloaded at the dock.

This led to a significant logistics challenge as Neil Bancroft, Operations Director at Solidor, explained: “Our original loading dock design didn’t consider the array of different vehicle sizes we use, which left us with significant ergonomic and safety issues for our loading operations.

“Safety is our number one priority at Solidor, and we needed a new solution that both met our high standards and allowed us to fully utilise our loading infrastructure.”

Thorworld, through its dealer Loading Bay Service Ltd, designed, delivered, and installed a complete loading solution. This consisted of two mobile

van ramps, complete with additional safety features such as Bimagrip Antislip coating, expanded metal decking and side access platforms.

Solidor’s drivers were involved in the selection and design phase of the project, providing vital feedback to ensure the most user-friendly solution.

The van loading ramps were also supplied in non-standard Saffire Blue (RAL 5003) paint as per request.

The new loading solution now allows vans to reverse directly to the facility loading bay, yielding a significant improvement in safety and resulting in a much smoother loading operation for the company.

Explaining why Solidor approached Thorworld, Neil Brancroft added: “We needed a robust turnkey solution and Thorworld was a local company that could do just that. The technical information, speed of delivery and expert advice provided was excellent and we’re really pleased with the level of service provided”.

“The feedback from the drivers has been really positive, the new ramps are suitable for all our vehicle sizes and the safety risk has been eliminated”.

Warren Craig, Director of Loading Bay Service Ltd commented: “This was a great project and we’re always happy to receive positive feedback from the people who use our solutions every day”.

“Van ramp solutions such as this are becoming more common as businesses loading operations adapt to the rapidly changing logistics environment.”

For more information on Solidor: www.solidor.co.uk

For more information on Thorworld Industries: www.thorworld.co.uk

Watch here: www.youtube.com/watch?v=z6aRovYLXZI

LEADS

2

TRADE SEES

HOME IMPROVEMENT ENQUIRIES RISE DESPITE SLOWDOWN IN MARKET

A leading provider of double-qualified sales leads to installers operating in the home improvement sector is generating 13,000 raw enquiries a month – 40% of which are for double glazing.

Despite a slowdown in the market, Leads 2 Trade’s portfolio of websites is showing consumer interest in home improvements such as windows, doors and conservatories is still very much there.

Andy Royle, co-founder and MD of Leads 2 Trade, commented: “Large and small installers are reporting a drop in the market and trading is down, but lead volumes and sales have gone up for us.

Clearly, the cost-of-living crisis isn’t stopping consumers from enquiring about home improvements and instead of going to installers direct they are coming to us.

Leads 2 Trade’s ‘no pitch, no fee’ appointment bookings service has changed the lead generating landscape for installers. With a time and date booked in to see the consumer, the lead is only delivered to one other company, so the installer has more chance of winning the work, and they only pay for the lead if they sit and pitch it, meaning there is zero risk.

“We double qualify all leads through our call centre and all appointment booking leads are against set criteria, so installers are guaranteed to be in front of the consumer. The high conversion rate means it’s the closest thing to a guaranteed sale,” added Andy.

“It’s also perfect for the consumer as, not only do they get the comparison service they are after, but it’s more controlled, and we book the meetings for them, and support them through the journey, with an email, text, and telephone call confirming the first appointment and contact them after to see if their needs have been met. Everything is done for them.”

With eight out of 10 leads sold sat, those leads typically achieving a 1:3 conversion to sale with a cost of sale as low as 8%, and the company’s 16-strong call centre working six days a week to double qualify the thousands of enquiries coming in, Leads 2 Trade has more than 300 installers signed up to its trusted installer network to take advantage.

To join Leads 2 Trade’s trusted installer network for high-quality leads in postcodes of your choice, visit https://leads2trade. co.uk/products/double-glazing-sales-leads/ or call 0800 124 4308.

DIRECT TRADE WINDOWS PARTNERS WITH CLADUP DESIGN TO DELIVER PREMIUM CLADDING SOLUTIONS

Leading aluminium trade fabricator

Direct Trade Windows has formed a strategic partnership with façade design studio CladUp Design, marking a significant milestone for both companies as they join forces to provide highquality cladding works to both domestic and commercial sectors.

Based in London, CladUp Design is a family-run business specialising in cladding design, boasting a proven track record in window, door, curtain walling and rainscreen cladding, and has a commitment to precision and reliability that seamlessly aligns with Direct Trade Windows’ own ethos of exceptional manufacturing quality.

Direct Trade Windows Director AJ

Hassanali comments: “We are thrilled to partner with CladUp Design to offer a comprehensive range of cladding services to our valued customers. Cladding has become an essential aspect of modern architectural design, and this collaboration will allow us to meet the growing demand for high-quality cladding solutions across both residential and commercial projects.

“CladUp Design’s unique strengths lie in their in-house design and technical team, which excels at manufacturing meticulous project drawings and providing on-site technical guidance to installers. Their deep understanding of cladding design

intricacies ensures that every project is executed flawlessly, exceeding customer expectations and perfectly aligning with our own dedication to providing a seamless service to our valued customers.”

Serving installers across the country, Direct Trade Windows manufactures and supplies a wide range of premium products, including steel-look aluminium windows, doors and internal screens, bi-folds, patio doors and internal doors, as well as shopfronts and aluminium façade systems.

AJ continues: “We’re delighted with our new partnership with CladUp Design and to have added cladding to our already extensive range of aluminium products. We have a

commitment to supplying our customers with the latest cutting-edge solutions, and by combining our decades of industry experience with CladUp Design’s proven expertise in cladding design, our customers can expect unparalleled cladding solutions.”

Visit www.directtradewindows.co.uk and www.cladupdesign.co.uk.

When a dispute between an installation company and a homeowner cannot be settled, specialist expert advice and reporting can be the best way forward.

When a dispute between an installation company and a homeowner cannot be settled, specialist expert advice and reporting can be the best way forward.

When a dispute between an installation company and a homeowner cannot be settled, specialist expert advice and reporting can be the best way forward.

When a dispute between an installation company and a homeowner cannot be settled, specialist expert advice and reporting can be the best way forward.

We can act as a single joint expert or as a party-appointed expert and produce a high-quality report in line with the Civil Procedure Rules for expert witnesses.

We can act as a single joint expert or as a party-appointed expert and produce a high-quality report in line with the Civil Procedure Rules for expert witnesses.

We can act as a single joint expert or as a party-appointed expert and produce a high-quality report in line with the Civil Procedure Rules for expert witnesses.

We can act as a single joint expert or as a party-appointed expert and produce a high-quality report in line with the Civil Procedure Rules for expert witnesses.

FORMER COWBRIDGE CHAPEL HOME RENOVATION WITH REHAU RIO FLUSH FIT WINDOWS

A quaint chapel-turnedhome in the market town of Cowbridge, South Wales, is now sporting REHAU’s energy efficient Rio Flush Fit windows, following bespoke fabrication from GRM Windows.

Situated in the Vale of Glamorgan and just 12 miles West of Cardiff, Cowbridge is characterised by its defensive walls and medieval look, and is home to many period stone-construction buildings, one such building is a former chapel that has since been turned into a home.

Keen on keeping as much of its look and historic appearance, the owner of the chapel-come-home had retained its distinct tall arched timber windows since purchase. However, being single-glazed, the 14 windows around the property were losing a lot of heat and not offering good thermal performance or energy efficiency. Upgrading to double glazed timber windows was not an option for the building given the unique dimensions of the window openings and the costs involved.

To solve the challenge, one of the longest established window fabricators in South Wales, GRM Windows stepped in. Founded in 1979, the fabricator has been exclusively manufacturing REHAU’s windows for over 25 years.

Richard Gambling, Managing Director at GRM Windows offered up an innovative solution to the owner following a bespoke design, specification and testing phase, all 14 windows were replaced with REHAU’s

Rio Flush Fit windows, finished in a ‘Pearl Grey’ grain foil in a fully welded system.

Speaking on the project, Richard said: “This chapel at Cowbridge was one of the most

interesting and challenging projects we have had in our long history. There were many considerations we had to account for including the energy performance, security, aesthetics and unique dimensions of each window.

“We overcame all the hurdles thanks to REHAU’s Rio Flush Fit system, as well as the support and help we had from REHAU during the design phase. Without REHAU and their brilliant profiles, this project would not have worked.”

To meet the design needs, all windows were foiled and then delivered to GRM Windows factory to be manufactured into the unique arched style with the use of a specialist welding firm.

Additionally, the casement windows all achieved the highest BSI weathertightness ratings for wind, air and water, BSI KM 13358 - BS EN 12608 (BS7412), with U-values between 1.4 – 1.6 W/M2K.

Steve Tonkiss, Head of Sales South for REHAU’s Windows Division, supported Richard throughout the project. On the success of the project, Steve said: “When Richard approached us to look into this lovely period property at Cowbridge, we were absolutely delighted. It is not often that we get the chance to make a difference to these historic buildings, but we were able to meet Richard’s client’s brief exactly with the Rio Flush Fit system.

“With the new windows, the owner can now benefit from better heat retention and spend less on energy, to lock the heat in the building. Not only that, but they are also virtually maintenance-free, preserving the building’s fantastic exterior, while being safe and secure too.”

For more about REHAU’s Rio Flush Fit windows, click here: https://shorturl.at/frtv4.

Future Homes Standard: Preparing UK housing for 2025

Research into market readiness and the fenestration industry’s role in a new era of building regulations.

With REHAU’s extensive knowledge and expertise, you can deliver projects that not only comply with regulations but also exceed expectations in terms of performance, aesthetics and sustainability.

www.rehau.uk/futurehomes2025 enquiries@rehau.com Tel: 01989 762600

NEW DGCOS CONSERVATORY BEST PRACTICE SURVEY

Understanding customers is key to being able to provide first class customer service. At DGCOS, we continuously strive to find out what challenges our members face in their daily working lives, so that as an organisation we can provide the optimum level of support. We recently put the focus on conservatories.

Our motivation at DGCOS is to provide consumers with the best possible protection and advice for their door, windows and conservatory installations. We can only do this if we have a thorough understanding of our members, how they operate, the challenges they face and what they need in terms of support. Our focus recently has been on giving our membership team the time and space to delve into the working

lives of our installer members, to gain a greater understanding of how the DGCOS team can further support them. Knowing their business is our business, and this is particularly important in the conservatory sector which is subject to complex builds.

SPECIALIST SKILLS REQUIRED

Part of this project was to conduct a survey of our members who install conservatories to dig deeper into the factors they have to consider, where they might have difficulties, and how they approach a conservatory installation from the beginning.

Installing a conservatory is a specialist skill and the current trend has long since moved away from a basic frame with windows and a glass roof. Consumer demand now is for more sophisticated structures that add value to a home, and which have a certain, more modern aesthetic. There are also other important factors to consider that apply to any conservatory structure, outside of design: Location, proximity to trees, rooflines, manholes, guttering, soakaways, piling, base work – all these things need to be assessed and the client advised

accordingly, to prevent any future costly call-backs. During this research the main reasons for call-backs included leaking, door adjustments, gutters, condensation and even subsidence.

In order of priority, when first meeting a consumer who wants a conservatory quote, the following were the main considerations:

1) Customer needs and the purpose they want the conservatory to serve

2) Survey and design

3) Planning permission and building regulations

4) Ground conditions

To help address the above parameters, just under half of those surveyed carried out test digs or inspections and most involved someone from building regulations before the build, when filling in and throughout the whole build. Interestingly, it was a 50/50 split between installers who carry out base work themselves and those who outsource. All included the base work costs in their quotations.

COLLABORATION GETS THE BEST RESULTS

Another interesting outcome of the survey was the importance of working closely with fabricators, seeking advice on the specification of the design, using results of site visit and plans to help finalise important features such as roof pitch, rooflights and box gutters. One of the recurring comments about box gutters was the requirement for installers to stress to homeowners even at design stage, box gutters only work properly and remain protected under guarantee if they are regularly maintained.

On the subject of guarantees, most manufacturers offered their installers guarantees between 1 and 10 years, although one installer said 40 years. We also asked members about how they deal with spontaneous glass breakage – a subject we’ll be focusing on soon for the industry – and 70% said they’d replace it immediately while the rest said it wasn’t covered.

The information gained from this survey is important to everyone involved in the conservatory sector. From installers looking for best practice, to fabricators looking for product innovation inspiration, to our membership team who support our members with all aspects of their business. We can all benefit from gaining a full understanding of this specific area of expertise, procured from the experts on the ground.

Derived from best practice observed over the last decade or so, DGCOS has also produced a Guide to Conservatories, which offers advice on how to approach a conservatory installation or for anyone who is looking to diversify into this area. The rewards can be great, but knowledge is power, and they should only be undertaken by an expert team.

Both reports will be available to download from the DGCOS website in the coming weeks: https://installers.dgcos.org.uk/

To be part of the industry’s most proactive door, window and conservatory consumer protection scheme, speak to our experienced team or follow us on social media:

LinkedIn: https://www.linkedin.com/ company/dgcos--double-glazing-andconservatory-ombudsman-scheme

Twitter: https://twitter.com/dgcos

Facebook: https://www.facebook.com/ DGCOS

LEKA SYSTEMS OPENS SHOW SITE AT NSBRC IN SWINDON

Conservatory roof innovators Leka Systems has just opened a show site at the awardwinning National Self Build and Renovation Centre (NSBRC) in Swindon, Wiltshire.

Rhys Hoddinott, Managing Director of Leka Systems, said: “The NSBRC is the UK’s only permanent visitor centre dedicated to supporting developers, self-builders and renovators through their real-life projects. We’re delighted to have a presence there.”

The NSBRC provides an ideal setting for Leka Systems to showcase its innovative roofing solutions, which include three of its core systems, each designed to enhance the comfort, energy efficiency and aesthetics of conservatories, extensions and freestanding buildings.

The popular Leka Solid Conservatory Roof System offers market-leading thermal efficiency and ensures year-round comfort for new build and retro-fit projects. The Leka Xi provides a warm, sustainable alternative to a traditional block/brick-built conservatory base and wall. And the Leka Orangery Roof is a lightweight, thermally efficient, structural Orangery roof replacement system.

In addition to showcasing these outstanding products, Leka’s show site includes a complete training suite. This facility

will be used to host Leka’s popular open days and training sessions, allowing fabricators, installers and distributors to gain valuable insights into the benefits of Leka’s products. Rhys said: “Our open days give attendees the opportunity to meet the team, explore the replacement roof market, find out more about Leka products and understand Building Control requirements. There is also information on marketing and lead generation and the additional value available by joining Network Leka.”

Rhys continued: “The Leka Training Days give attendees everything they need to install a Leka roof system with confidence. The hands-on days give step-by-step tuition and cover all Leka products.”

The NSBRC is open Tuesday to Sunday and is staffed Wednesday to Sunday by experts who can signpost visitors to the suppliers that can help. Each product at Leka’s site has a barcode that visitors can scan for more information.

Fabricators and installers can see upcoming Open Days and Training Days and book their place on Leka’s website at https://www.lekasystems.co.uk/eventschedule/.   Leka Systems has always blazed a trail with its products and added further value with its customer support. By opening a site at the NSBRC, it’s taking its support to the next level.  Tel: 0800 773 4040 – www.lekasystems.co.uk

TAKING FIRE DOOR INSPECTIONS TO THE NEXT LEVEL

Nicola John, Director of Fire Door Maintenance (FDM), and Andrew Tyas, Managing Director of Contactless Check Solutions (CCS) explain the growing need for more thorough fire door inspections, why the ‘responsible person’ may soon find themselves out of their depth, and what can be done to overcome the challenges.

Following the Hackitt Report’s recommendations, the legal landscape relating to fire safety is changing rapidly, presenting many challenges for those responsible for owning or managing buildings.

The Fire Safety (England) Regulations 2022 require the ‘responsible person’ for multi-

occupied residential buildings over 11m to carry out annual inspections on all flat entrance doors, and quarterly checks on fire doors within communal areas and which cross corridors. On paper, this requires a relatively simple check to establish whether the door is in good working order. However, for owners and managers of larger residential portfolios, particularly social landlords, this process is difficult to navigate.

To deliver the large numbers of checks required, housing providers will need people on the ground to deliver them. And as this process unfolds across hundreds of doors, the likelihood of finding more serious faults increases, driving the need for more thorough inspections as well as specialist skills and knowledge.

To make sure a fire door is safe and futureproofed, both sides must be inspected, and sourcing the manufacturer’s primary test evidence is strongly recommended. In line with the ‘golden thread’ policy postGrenfell, this will confirm if the correct components have been installed and have not been substituted or changed.

“To make sure a fire door is safe and futureproofed, both sides must be inspected, and sourcing the manufacturer’s primary test evidence is strongly recommended. In line with the ‘golden thread’ policy postGrenfell, this will confirm if the correct components have been installed and have not been substituted or changed. “

“As well as people on the ground, new systems will also be required to assist with scheduling, monitoring and reporting the inspections. This is likely to see manual processes replaced with digital solutions offering more efficiency and accuracy.”

From 1 October 2023, the responsible person will also have to navigate Section 156 of the Building Safety Act - a new piece of legislation set to have a huge impact on the industry. This requires all fire door inspections in residential blocks over 18m to be documented in written form, including proof of the action that has been taken.

Combined, these changes will put a huge amount of pressure on the responsible person who is unlikely to have the time, skills and resources needed to meet the legislative requirements.

To tackle these challenges, many local authorities are faced with the prospect of training people inhouse to deliver more thorough fire door inspections. However, this can be an expensive and lengthy process, delaying potential compliance with the law.

As well as people on the ground, new systems will also be required to assist with scheduling, monitoring and reporting the inspections. This is likely to see manual processes replaced with digital solutions offering more efficiency and accuracy.

RISING TO THE CHALLENGE

In response to these hurdles, specialist companies are stepping up to help local authorities. Software providers are offering a

range of technology to help the responsible person manage, inspect and maintain fire doors in accordance with UK fire door regulations.

Cloud-based software, incorporating a mobile App and desktop dashboard, provides an efficient, cost-effective solution. More advanced technology features a fire data pin, which is installed into the hinged side of the door blade. The pin holds all the digital data needed for traceability and can be scanned for inspection using any compatible smartphone, without the need for additional hardware.

The fire door must be opened for the pin to be scanned, meaning false reports can’t be submitted. Unlike a label or QR code, the pin can’t be peeled off or damaged, and will still work if painted over.

To address the people challenge, pools of operatives are being trained by specialists to deliver fire door inspections at scale, and to a higher standard. These operatives can work alongside software providers and have the skills to identify and fix issues on numerous different types of fire door. Before any work begins, details of the manufacturers of fire doors within a building are sourced. This information is provided to the operatives as part of the bespoke training process, enabling them to know exactly what to look out for during the inspection and ensuring they are aware of any potential risks.

A HOLISTIC APPROACH

With new fire safety regulations now firmly in place and more legislation coming down the line, there is an urgent need for local authorities to develop a robust fire door inspection system. By working with specialist partners, housing providers will benefit from an integrated service on the ground and ‘in the cloud’ ensuring fire doors are inspected by a skilled team and to the highest safety standards.

Nicola John Andrew Tyas

DO YOU NEED YOUR FIRE DOORS INSPECTED AND MAINTAINED?

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FDM PLAYS AN INTEGRAL PART OF THE "GOLDEN THREAD OF INFORMATION"  THREAD

We carry out fire door asset checks in line with legislation Resident / tenant fire door information supplied to comply with up to date Government guidance

WHY PARTNER WITH FDM? Find out more

In partnership with CCS, the leading ITcompliance system for a seamless integration

We work with fire door manufacturers and their fire door testing to help us make informed decisions

LEADING PVC-U FABRICATORS CONSIDER WINDOW MATERIALS TRENDS

Mike’s first BIG window materials debate article sparked a lot of interest. As the official debate partners, we’re hosting the debate, with much to come over several months. We want you to take part and share your views. Look out for your invitation to take the BIG window materials debate survey.

Twenty years ago the PVC-U windows market was facing an existential crisis. Every year the industry replaced windows in around 3-3.5% of the UK housing stock. It had been doing that for many years and by 2003 almost all the available housing stock that could be replaced had been replaced. The tank was nearly empty. An installer drove me around his area to prove his point. Estate after estate, street after street, there was nothing left. It was all done and every year he had to travel farther away to find homes with windows to replace. Ignoring conservation areas and listed buildings, where PVC-U was not approved, and deprived areas, which couldn’t afford them, the industry would run out of road by 2006.

Unless the PVC-U industry could come up with compelling reasons for homeowners to replace their perfectly performing PVC-U windows, it was game over. Their windows would still be performing in 2023 or 2030. That challenge sparked fresh thinking and a determination to innovate that has driven the market in the last 20 years.

It wasn’t just PVC-U. Very few homeowners considered timber or aluminium windows then, so it was a window industry crisis. Until then the industry had sold ‘need’: new windows for old failing windows at or near the end of their life that had to be replaced. Now the industry had to reinvent itself to focus on ‘want’ and finding compelling reasons to rip out perfectly fine windows with something much better, more attractive or more efficient, and often all three.

Timber was first. With every element redesigned, factory finished, timber engineered windows sold long life, trouble free, colour and natural beauty.

Then, Residence 9 stunned the industry with timber alternative, flush designs, colour and heritage style, with a mission to open up conservation areas. Masterframe did the same with vertical sliders that matched the originals in looks and details but with higher, long lasting performance. Then Deceuninck took a leaf out of aluminium’s playbook and transformed the PVC-U colour market and took the waiting out of wanting. Offering colour from stock, they undercut aluminium’s long colourwaiting times. Now installers can sell colour to homeowners with the same short lead times as white.

Then Garnalex eliminated the waiting for aluminium by offering colour from stock. Along the way, the industry raised the bar for energy efficiency, security, hardware that stayed looking good, and smart enabled and genuinely smart hardware. Today’s windows have come a long way in 20 years.

The 10 leading fabricators, most of whom are PVC-U oriented, are: BSW (Rob Morley, Managing Director), Central Window Systems (Gary Morton, CEO), Dempsey

Dyer (Peter Dyer, Managing Director), John Fredericks (Mark Dicconson, MD and Owner), KATUK (David Richards, Chairman of Kaliber Group), Listers (part of GJB Group, Roy Frost, Group MD), Spectral Windows (Nick Rudd, Director), Sternfenster (Mike Parczuk, MD of Starglaze Group), Mercury Glazing (Steve Cross, Director), Truframe (Patrick Firmager, Director), and a roofing specialist, Prefix Systems (Chris Cooke, Director).

I asked five questions:

• In the past, many window fabricators described themselves as PVC-U fabricators. How do you describe your business?

• What’s your current window materials mix?

• What do you think it could be in 2028?

• What’s driving the change?

• What do you see as the biggest challenge(s) for…

• PVC-U?

• Aluminium?

• Timber?

• Steel?

• Composite/hybrid window materials?

HOW DO YOU DESCRIBE YOUR COMPANY?

Listers, Central, Sternfenster, BSW and Dempsey Dyer do not mention material. Peter Dyer, MD of Dempsey Dyer explains: “Given we have manufactured timber and PVC-U since our incorporation in 1977, we have always called ourselves a ‘window and door fabricator’. We’re adding aluminium in 2024 to complete a comprehensive product mix.” Rob Morley, MD of BSW says: “We no

longer differentiate between being a PVC-U or aluminium fabricator.”

KATUK and Truframe see themselves as PVC-U trade fabricators, while Spectral, John Fredericks, and Sternfenster include PVC-U and aluminium in the description. Steve Cross says: “We were a PVC-U sliding sash window manufacturer, now we’re aluminium door and window manufacturers that also make PVC-U sliding sash windows.”

Chris Cooke, Director of Prefix Systems: “How we present ourselves to the market differs to that of a window fabricator. But it’s changed over the years from a ‘conservatory roof fabricator’ at the start, to a glazed roof supplier’, then ‘extended living space market.’ Now we say we are a ‘manufacturer and supplier to the Home Improvement Industry’.

ALUMINIUM IS THE TREND

Seven of the 10 window fabricators (Listers, Sternfenster, BSW, John Fredericks, Dempsey Dyer, Mercury and Central) see aluminium growing as a percent of the mix. Peter Dyer: “Adding aluminium in 2024, we see it rising to 20% of the mix by 2028.”

Steve Cross: “Aluminium will go from 70% now to 85% in 2028.”

BSW is investing heavily to speed up the trend. Rob Morley says: “Obviously the market is moving in that direction, however we are pushing the pace of that change. Currently we have 30,000 square feet for PVC-U and 35,000 for aluminium. We are just completing a £6m investment in two brand new, purpose built factories totalling

“Twenty years ago PVC-U reinvented itself to encourage homeowners to replace the replacements and create a sustainable market. But PVC-U had competition. A new generation of timber windows appealed to the top end, and composite doors took over the front doors market. Meanwhile, Grand Designs made residential aluminium bifolds and sliders the dream for those who could afford them.”

Mike Rigby CEO of MRA Research

Sternfenster Factory - in action

a further 25,000 square feet. All allocated to aluminium.”

WHAT IS DRIVING THE TREND?

“The end user is more au fait with aluminium due to Grand Designs and other such programmes, plus recommendations,”

Gary Morton explains.

“Economic reasons, although looking forward I suspect it will be political-social reasons as we speed towards the end of the world and all things net zero!” counters

Mike Parczuk.

“Aluminium U-values coming down and an increased product offering from the aluminium sector,” sums up, Nick Rudd. “For us, it’s increased production capabilities for aluminium,” explains Steve Cross.

“It’s the popularity of aluminium in high end sales,” says Mark Dicconson.

“There’s less competition in that market, therefore we are looking to increase market share by offering more products. The focus of the industry is moving to the most affluent customers,” says Peter Dyer, “leading to increased choice, and multiple materials being used in one project eg timber front door, PVC-U windows with an aluminium patio.”

“It’s growth in residential high end, and the higher end of new build, that’s driving growth,” explains Roy Frost. “The market is driving aluminium’s growth: 6-7 years ago it was all bifolds and sliders but now 60% of product is windows, and not Grand Designs

stuff. Established installers are adding aluminium to their showrooms because their customer likes aluminium. And higher end housebuilders add aluminium because it pulls the right sort of house buyer.

Architects have always hated PVC-U, so no change there, but installers have found it harder to sell PVC-U because the mass market isn’t buying now. Aluminium is going the same way as flush. It has strong appeal, and this is where the opportunity is.”

Patrick Firmager is unconvinced. “People want different things and homeowners know there is wide range of product available. I think a lot of homeowners start with doing their own research and then make initial contact with a company once they have an idea as to what they want. At this point it’s the company’s job to consult with them to try and find a solution that works to achieve their goals and expectations while also working within the constraints of the client’s property and budget. The availability of information on the internet is leading people to consider more than just PVC-U, however I don’t think there is as much ‘change’ happening as the industry would suggest, It’s my opinion that the UK housing stock and homeowners’ budgets make PVC-U the strongest option in most situations… but then I would say that!”

“Consumer perceptions are the biggest challenge for PVC-U: (more than that) antiplastic messaging is a problem for PVC-U as a building material. The material is often described as being difficult to recycle, despite the fact that:

• Manufacturing waste (jazz, offcuts, swarf, remakes) is well recycled during the extrusion and fabrication processes.

• Many local companies exist solely to strip down post consumer PVC-U frames and arrange transport to dedicated recycling facilities.

“There is an economic incentive to recycling PVC-U effectively. To the extent that a closed loop system for our industry is realistically achievable, profile companies are investing in collection and processing solutions and in designing their systems to accommodate more ‘regrind’.

“PVC-U profiles extruded today use calcium based stabilisers, not lead, and PVC-U profiles do not contain plasticiser (where the ‘U’ comes from) so there are no phthalates or BPA either.

“Unfortunately these counter arguments get buried under the mountain of ‘plastic = bad’ narratives from the wide media, leading to a lot of highly misleading and incorrect consumer information being published e.g. www.waste4change.com and www.plasticsforchange.org.

“Then there is what could be summarised as material snobbery,” Patrick continued. “I do believe it exists, but I don’t perceive it to be an existential threat to PVC-U’s dominance. While the noise regarding aluminium being ‘superior’ to PVC-U for whatever reason seems louder now, it’s my view that only a minority of the population can consider any fenestration material other than PVC-U, and that isn’t going

to change unless the price of the raw materials drastically alters, which seems unlikely for the foreseeable future.”

“Currently PVC-U windows are trying to look like aluminium, while aluminium windows are using increasing amounts of non-aluminium thermal breaks. How long will it be before PVC-U and aluminium meet in the middle and just become windows?” asks Steve Cross.

“In this second article, I asked 10 leading fabricators, mostly PVC-U oriented, and one roofing company, where they saw window materials going.”

Mike

Rigby

CEO of MRA Research

Steve Cross, Mercury Glazing

Chris Cooke, Prefix Systems

Mark Dicconson, John Fredericks

Patrick Firmager, Truframe

Nick Rudd, Spectral Windows

Roy Frost, Listers, part of the GJB Group

David Richards, KATUK (Kaliber Group)

Peter Dyer, Dempsey Dyer

Gary Morton, Central Window Systems

SAVE MONEY ON MARKET-LEADING LOUVRES WITH RENSON UK

Ventilation louvre specialist Renson UK has experienced a surge in demand for its marketleading products following a series of transformations within the Maidstonebased firm.

These changes, strategically undertaken to propel business expansion and progress, encompass internal restructuring aimed at enhancing customer service and broader pricing adaptations designed to better align with the broader louvre market.

National Sales Manager

Martin Daniels comments:

“Architects and specifiers across the UK may already be familiar with Renson UK and our reputation for offering market-leading ventilation products – for many years, we’ve been widely recognised as the premium option within the louvre market, known for providing bespoke products that exceed expectations.

“Thanks to recent developments and careful internal re-structuring, we’ve managed to lower our prices, meaning our customers can enjoy the exceptional quality and performance associated with our products at a more affordable cost.

“With each louvre project being completely bespoke, it’s difficult to precisely quantify the savings our customers can make with us, but on average, we estimate this development will save them up to 20%

– so for those working on a project requiring louvres, I would strongly encourage them to reach out to us today and explore the possibilities, because I suspect anyone would find our quotations a pleasant surprise.”

Renson UK specialises in high-quality, fully tested louvre systems, mechanical ventilation products, fans and window vents, while also providing design support, and NBS specifications to ensure compliance and technical performance.

The company also specialises in integrated ventilation solutions (IVS), a complete, one-unit airtight and rain resistant ventilation system that includes blanking panels, insulated blanking panels, bespoke plenums and factory-fitted dampers.

Martin concludes: “At Renson UK, we’re very excited to be offering competitive pricing, but of course it’s not all about cost. By partnering with us, our customers will be benefitting from superior products and unparalleled customer support throughout the entire process.

“Our team of experts are ready and waiting to assist you in finding the perfect ventilation solutions for your specific requirements – and we very much look forward to hearing from you.”

For more information, visit: www.renson.eu/en-gb/forprofessionals/contact

BESPOKE ALUMINIUM MANUFACTURING INVESTS IN KOMBIMATEC TO SECURE 24 HOUR PRODUCTION LINE

Winchester manufacturer Bespoke Aluminium Manufacturing (BAM) have kept up their customer promise to hit the ground running on orders with an extensive purchase of machinery from Bedfordshire supplier Kombimatec. Having made the decision to expand the company’s direction and start cutting frames in house, Managing Director Ben Turner and business partner Matt Goss invested in the range to ensure maximum, 24hour output from BAM’s new factory, established in January 2022. Along with windows and facades, the collection will also support the production of aluminium bi-folds to the south and south west.

With years of combined expertise in sales, plus a mutual frustration with the quality and service from competitors, the pair chose to take on new premises and fill it with five Kombimatec pieces. Ben explained the difference they hope BAM will make to the industry landscape: “Matt and I have always liked to get our hands dirty and share a determination to offer the very best to our customers. When we talked about expanding into cutting the products on site, we immediately had Kombimatec recommended to us due to their reputation for simple, straight forward transactions and great

customer service.” Ben continued: “We knew our spend would be big, and we were keen to move quickly, so it was vital that whoever we went with could support us in what we wanted to achieve.”

The list includes the CC124 Pneumatic Corner Crimper, the DGS530 Electronic Double Mitre Saw, which boasts a series of automated features and routines, an AMC308 Axis Machining Centre with automatic tool change cabinet and touch screen control, an AFV362 Variable Angle End Miller with quick change arbour and the MGS460 Variable Angle Upstroke Mitre Saw with 400mm blade.

From order to delivery was just two weeks, something which Matt and Ben were highly impressed with: “Kombimatec’s David Parsons has been superb to work with. Aside from the recommendation, we searched online for potential suppliers, and it was an easy choice once we saw the vast range of equipment Kombimatec offered. One conversation with David and we knew we were in safe hands. We’re very pleased to be working with such a progressive and forward-thinking company and look forward to seeing both businesses grow.”

To find out more about Kombimatec’s range, installation and operation training services, call directly on 01582 562218 or email sales@kombimatec.com.

BOOST IN WORKLOAD FOR BUILDERS, SAYS FMB

There has been a continued upward trend in the repair, maintenance, and improvement (RMI) building work in Q2 of this year, but house building lags behind, with more FMB members reporting lower workloads and enquiries than those reporting more, according to the latest State of Trade Survey from the Federation of Master Builders (FMB).

Brian Berry, Chief Executive of the FMB, said: “While there are plenty of positives to take from this quarter’s State of Trade Survey, there are still worrying signs for house builders. Workloads are up, driven by a strong repair, maintenance and improvement sector and encouragingly we’re also seeing pressure on obtaining skilled labour easing.”

Berry continued: “House building has been hit badly, despite a slight increase on last quarter more members are reporting less work than they are more, and enquiries continue to look bleak. The fall in house building is worrying because housing supply is a key component of a growing the economy and unlocking a mobile workforce. The Government needs to step up its efforts if its own ambition to build 300,000 each year is to be met because the figure is expected to be less than half than that this year."

Berry concluded: “The survey also points towards other areas of concern, with just under half of FMB members saying they expect profits to be lower than expected and around one in five saying they are restricting hiring new staff. With inflation dipping marginally, we’ll need to see over the coming months if this has any positive effects on bottom lines.”

The latest survey for Q2 2023 found:

Market conditions

• Increase in total workload and enquires is primarily driven by a continued strong rebound in the repair, maintenance and improvement sector.

• Overall, 40% of members reported an increase in workload, with only 18% reporting a reduction compared to last quarter.

• House building workloads and enquiries continue to struggle with more members reporting a decrease than increase.

Skills

• Overall, difficulty in recruitment is easing, however;

• 38% of members are struggling to hire carpenters with 29% struggling to hire bricklayers.

• A quarter of members can’t get hold of general labourers.

• Over half of all members reports that jobs are delayed because they are struggling to hire skilled workers. The full survey results are now available: https://www.fmb. org.uk/resource/state-of-trade-survey-q2-2023.html

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ASK THE EXPERT BUSINESS STRATEGY

In this article, Dekko Sales Director Kurt Greatrex discusses why we need to avoid a ‘race to the bottom’, as well as strategies to overcome this.

AVOIDING THE RACE TO THE BOTTOM

HOW TO PRESERVE THE VALUE OF YOUR FENESTRATION BUSINESS

In the midst of escalating expenses and decreased consumer spend, it would be unwise to rely on constant undercutting and margin reductions as a means to secure business. Dekko Window Systems

Last autumn, a decision by the then Chancellor Kwasi Kwarteng to cut corporation tax in order to boost growth was deemed as a race to the bottom. Experts warned that tax cuts were no magic bullets to increase growth – but Kwarteng went ahead anyway, spooked the markets, and Liz Truss’s short spell as Prime Minister ended in disaster.

There is much more to a successful business than its ability to simply cut prices. Yes, such an action may draw customers in the short-term, but when they start to see compromises on quality, resulting in substandard goods, job losses, cuts to other areas of the business and a subsequent decline in reputation, they often vote with their feet.

margin. Once you know your costs you can easily create sales and revenue targets that will help your business to grow.

KNOWING YOUR MARKET

Sales

Director Kurt Greatrex discusses why we need to avoid a ‘race to the bottom’…

‘Race to the bottom’ – it’s a phrase we’ve been hearing increasingly over the past few years in the context of everything from post-Brexit trading to responses to the refugee crisis. Many aspects of our economics, and therefore our lives, seem to be hurtling southwards as the big existential crises – war, climate change, hunger, poverty – impact on our thinking.

The fenestration industry has seen similar price-slides, with manufacturers and installers jostling to offer ever-attractive cuts and gain market share, to the point that businesses are prepared to sustain losses in the hope that when better times return, customers will stick with them – and accept the inevitable price rises.

But it doesn’t take a financial genius to work out that customers aren’t always so predictable. Everyone likes a bargain, but we tend to know that price-cutting has its consequences. ‘Buy cheap, buy twice’ is an old adage that we all understand. And if something sounds too good to be true – like a bargain price – then it usually is.

So how does our industry remain competitive without resorting to the race to the bottom? At Dekko, we believe that innovation is the way to our customers’ hearts. If you offer them something they can’t refuse, or obtain elsewhere, you’re in pole position to make a sale. And in our industry, it’s good design that’s stylish, durable and innovative, which will persuade customers to invest, even ahead of price considerations.

How else might we avoid the ‘pile it high, sell it cheap’ mentality?

ESTABLISH A SOLID PRICING PLAN

How do you decide what your price should be? First, it’s important to understand the value of what you sell. The emphasis on value is often missed as business owners rush to be price-competitive. Customers are quite rightly suspicious of knock-down prices, believing that what they buy will be of poor quality. They may or may not be right – nevertheless, the perception remains. Establishing value means making your product a must-have – it needn’t be unique, but it must have enough allure to make it valuable for the customer.

COSTS, TURNOVER AND PROFIT

Every business, large or small, has overheads to consider, whether it be raw materials, labour, property, electricity, etc. You need to factor all these in before you decide on your price, and therefore your

This requires you to be a bit of a trendspotter. One day your product might be in vogue, then the following day it isn’t, and you need to know why. It could be seasonal, it could be geographical, it could be shifting tastes. Whatever it is, it’s vital to understand shifts in your market and alter your price accordingly.

UNDERSTANDING YOUR COMPETITORS’ STRATEGY

This is a tricky one. If you’re selling at a price that is higher than your competitors, it’s almost inevitable that your customers will ask questions. If and when they do, you need to be able to point to other factors such as better quality, more effective customer service, a new feature – something that will elevate your product and justify the price increase. A business will be able to justify a price increase and survive any negative perceptions of a price drop if the brand is strong, reliable and innovative. These are just a few ways of getting to grips with product pricing without becoming involved in a dangerous race to the bottom. At Dekko, we pride ourselves on constant product development, honing our offerings to match ever-changing consumer trends and advances in technology. This, we believe, keeps our customers loyal, especially in uncertain times.

Visit www.dekkowindows.com

Out of this world performance

Available here on Terra Firma with the all new Doc L Compliant S140 Sliding Door System.

Engineered for simplified fabrication, faster fitting and effortless operation. Featuring an all new contemporary profile design perfect for modern homes and refurbishments.

To start your voyage of discovery and sign up for your exclusive Mission Pack, visit our microsite www.alukgb.com/S140

WINDOW WARE HAS GOT GARNALEX FABRICATORS HARDWARE NEEDS COVERED

With the growing popularity of aluminium profile systems, not just in commercial glazing applications but in domestic settings too, leading independent fenestration hardware provider, Window Ware, is on a mission to support the growing number of fabricators - from start-ups to well-established manufacturers - with all their aluminium door and window hardware requirements.

Window Ware has spent the last 5 years expanding its aluminium hardware provision to create a comprehensive offering that works with all the most prominent aluminium profile systems including AluK, Smarts and Cortizo to name but a few, with the Garnalex Sheerline system becoming the latest addition to the list having hit the market just a few years ago.

In fact, Garnalex fabricators will be spoilt for choice at Window Ware! They’ll find

high-performance locking systems for doors and windows from leading brands Yale and MACO, plus Part F-compliant trickle vents, cylinders, window and door handles and more – all guaranteed to work with Sheerline systems.

MACO’s Lift & Slide solution is specifically tested on the Garnalex Sheerline Prestige and Classic systems, along with the fabricator favourite MACO MKV telescopic for the Prestige Casement window solution.

Rich Fraser, Window Ware’s Business Development Manager for Aluminium and Commercial, said: “Today, aluminium doors and windows are proving increasingly popular among architects and homeowners because they are strong, stylish, energy efficient, and more sustainable than uPVC. And there are lots of new and established aluminium systems poised to meet this rising demand. Window Ware is working

hard to grow its aluminium hardware offering accordingly and make sure we’re right on the money with a broad choice of competitively priced, industry-preferred, and compatible products to suit.”

Rich advises, “Any aluminium fabricators out there who are having trouble sourcing compatible hardware at the right price or have been let down by their supplier, please give Window Ware a call. We’ve got the

MILA MAKES A MOVE INTO ALUMINIUM

Advance is a new high performance, precision engineered hardware range from Mila – with every product designed and manufactured exclusively for the aluminium market.

This ‘advanced’, forward-thinking range launches in October, starting with a magnetic hold open system for bifolds, complete with patented self-aligning technology. More Advance products are set to follow – all with clever design features, and all with Mila’s reassuring guarantees on quality, value and stock availability.

Richard Gyde, Mila’s Managing Director, is confident that Advance brings something new and exciting to the aluminium hardware sector: “This is the first time that we’ve focused on the aluminium market and we’re doing something very different to the ‘me too’ products which have predominated over recent years.

“Every product in the Advance range has been designed to solve a particular problem that aluminium fabricators encounter with their existing mechanical hardware

solutions, and each will represent a step change from what has gone before.

“Crucially, the range challenges the preconception that aluminium hardware has to be premium priced to deliver premium levels of innovation and quality, so we’re expecting high levels of demand.”

Mila’s Advance range has been in development for almost two years and during that time Mila has been working with some of the leading aluminium systems companies and fabricators to deliver innovative solutions to their hardware challenges – particularly around bi-fold and sliding doors.

Richard added: “Our design team, led by Product Design Director Paul Pearson, have applied the same clever design thinking which has helped us build our reputation in the PVC-U market to aluminium, and there is lots of ‘only from Mila’ technology in these Advance products – much of which is already being patented. Our Technical Director Strafford Cooke has also been working directly with customers to ensure that they are as easy to fabricate as our

product range and the expertise to help, as well as a passion for service excellence that guarantees a great customer experience.”

Rich adds, “In June, we processed and picked thousands of orders with +99% accuracy and over 97% of these orders arrived with the customer on time and in full. We also answered 100% of calls within just three rings and responded to 99.4% of email sales enquiries the same working day. So, if you value proven responsiveness, reliability, know-how and choice, Window Ware is right up your street!

Window Ware has been successfully serving the window and door industry with leading brand hardware, tools, and consumables since 1987. For more information, or to request Window Ware’s aluminium hardware catalogue, call 01234 242 724, email sales@windowware.co.uk, or visit www.windowware.co.uk.

that they meet all the most testing quality criteria.

“The feedback we’ve already had is that we’re bringing something truly ‘advanced’ to aluminium fabrication and that our ‘dedicated to aluminium’ approach is really refreshing.”

Mila already supplies a comprehensive range of door furniture products for aluminium windows and doors and, with the launch of Advance, will be able to offer fabricators a complete one stop shop for aluminium and PVC-U. More details at: https://www.mila.co.uk/

UAP TO REVEAL EXPANDED PRODUCT RANGE ON STAND NUMBER H2-76 AND 77 AT MLA EXPO

UAP, the specialist in locks and hardware for doors and windows, will be showcasing its latest innovations on stand numbers H2-76 and 77 at MLA Expo 2023, Europe’s largest locksmith exhibition.

Now home to seven leading brands with more in the pipeline, UAP offers locksmiths an unrivalled product range, including some of the UK’s most advanced locking systems.

On display will be the IONIC, an ultrasecure electronic lock enabling access via a smartphone App. Simple to install and easy

to use, the IONIC has been manufactured for timber and composite doors on properties ranging from individual homes and social housing through to student accommodation.

Locksmiths will also be able to view and sample the Fullex Kinetica K4 3-star cylinders. These include the horizontal version of the Kinetica+ K4, which is designed with additional security features such as a smaller keyway, making it even harder to attack.

After being acquired by UAP in 2022, Security Hardware will add to the stand

with a taster of its domestic PVC-U door and windows hardware comprising products offered under the Schlosser Technik brand.

Kamila Kasperowicz, Marketing Director for UAP, said: “UAP’s growth strategy has seen us significantly bolster our product range, providing locksmiths with more choice than ever before. With a focus on innovation, we will be demonstrating how the skills of our inhouse team have created outstanding security features and the benefits both for locksmiths and their customers.

“As one of the latest companies to join the UAP family, Security Hardware will be raising awareness of products new to our portfolio such as a high-quality window lock, different types of window handles, and security hardware for vans and garages.”

The UAP team can be found at stand number H2-76 and 77 at MLA Expo which takes place from 20 – 22 October 2023 at Telford International Centre.

www.uapcorporate.com

the only self-aligning, 100% face-to-face contact bi-fold door magnets

The new ADVANCE™ range for aluminium.

Progressive Hardware. Forward-Thinking Technology.

on the

market.

THE SMART CHOICE FOR NATIONAL HOME SECURITY MONTH

October marks National Home Security Month (NHSM), an annual initiative designed to raise home security awareness with consumers. Now in its 10th year, we talk to Mighton’s chairman, Mike Derham, about how NHSM provides a key opportunity for installers to upsell smart security to homeowners.

How big an opportunity is NHSM for installers?

Mike Derham (MD): Security is always a priority for homeowners when buying new windows or doors, but the timing of NHSM – coinciding with shorter days and the clocks going back an hour for winter – plus the additional marketing buzz from the big name retail brands associated with the initiative, mean it’s an ideal time to take advantage of the heightened awareness amongst consumers.

NHSM is also well established, it celebrates its 10th year in 2023. To help explain the benefits of our Avia Secure family of smart enabled products, we have compiled a list of ’ten points you really need to consider…’ that highlight the standout features to homeowners.

These are written in plain English, with no jargon, and clearly explain the many advantages of Avia Secure and can be found on our website, www.aviasmart.com.

than any other smart lock available, has been tested to PAS24:2016, Sold Secure and Secured By Design. It is also the first smart lock to be compliant with the UK Government’s code of practice for consumer IoT and ETSI TS 103 645 consumer IoT security technical specification.

In fact, all the products in the Avia Secure range boast a number of important security accreditations. The Avia Secure smart lock can also be operated with a backup manual key…ultimately, homeowners can have absolutely faith in our systems. That’s a crucial selling point for smart security.

How easy is it to install Avia Secure products?

Mike Derham (MD): A big advantage with Avia Secure is that all the products in the range can be easily retrofitted. You don’t need any specialist tools and there’s no

complicated drilling or wiring involved as they’re all battery powered. That’s good news for installers, as it means they can keep time on site to a minimum, they don’t have to involve an electrician, and it’s a convenient, cost effective solution for homeowners.

Better still, homeowners can pick and choose which products suit them best, or they can invest in a complete security ecosystem, with a suite of devices that are all designed to perfectly complement one another.

Does Avia Secure require any additional subscriptions?

Mike Derham (MD): Absolutely not, we’ve made a conscious decision to steer clear of the subscription model for Avia Secure. Subscription packages can be really unattractive to consumers, as you’re presenting them with additional costs that they might end up cancelling in the long run, so we’d much rather present a ‘fit and forget’ solution.

What are the product options in the Avia Secure range?

Mike Derham (MD): The Avia Secure multi-point lock, which won ‘Smart Lock Product of the Year at the globally recognised IoT Breakthrough Awards Program has a host of high tech features and can be operated ‘locally’ via Bluetooth or remotely via our app on any Apple device. There’s also a Secured By Design approved smart casement handle, available in a range of finishes as well as options for a smart sash fastener and smart window & door sensors.

Avia Secure also includes a BSI approved smart socket, which among other things allows homeowners to monitor power usage and appliance running costs, plus a PIR motion sensor that has been designed to detect potential intruders from up to 10m away.

Is demand for smart hardware increasing?

Mike Derham (MD): There’s plenty of data to show the increase of smart enabled products in UK homes. A recent survey by Legrand has revealed that over two-thirds of UK consumers are likely to purchase a smart home product in the next two years and you only have to look at the volume of smart security at the FIT Show to see how our industry is gearing up for the growth in this sector.

The important thing for installers to remember, especially during NHSM, is that when it comes to smart security, consumers need to trust the technology they are investing in. It also needs to be user friendly, offer great features and come without the confusion and additional cost of a subscription.

With the Avia Secure family of products, they have all that and more besides.

www.mightonproducts.com

Can you give us an overview

of

some of the standout USPs of Avia Secure?

Mike Derham (MD): One of the most important features of Avia Secure is that it is designed around the latest and most advanced 256 bit encryption for the transfer of data and that it’s compatible with Apple’s Homekit which is widely regarded as the most secure platform in the world.

The award winning Avia Secure smart lock, which boasts more proven security features and Internet of Things (IoT) accreditations

Mike Derham

"A big advantage with Avia Secure is that all the products in the range can be easily retrofitted."

CHAMPIONS OF HOME SECURITY:

VEKA IS FIRST BSI KITEMARKED SYSTEMS SUPPLIER TO ACHIEVE SBD AND PAS 24: 2022 ON ALL PRODUCTS, COMBINED WITH TRIPLE GLAZING

VEKA plc proudly announces a significant milestone: the certification of its entire product range to the recently updated PAS 24: 2022 security standards, for double and triple-glazed products. VEKA is the first Systems House to secure this certification, setting a new gold standard for safety, trust, and home security.

PAS 24 is a rigorous benchmark designed to measure the security efficiency of windows and doors. The primary objective of this testing is to ensure these entry points can effectively deter and resist attempts of intrusion by opportunistic burglars. The newly introduced PAS 24: 2022 officially came into effect in September 2022, phasing out the earlier PAS 24: 2016 standard.

Diving deeper, the updated 2022 standard isn't merely a routine upgrade; it is a comprehensive overhaul meant to align with the evolving methods and tools employed by criminals. In an age where burglars continuously refine their techniques to bypass conventional security systems, it's paramount for industry standards to be several steps ahead. PAS 24: 2022 accomplishes this by considering the latest in criminal practices and introducing more sophisticated testing tools that mimic real-world threats.

"As the first Systems House to achieve the PAS 24: 2022 certification on all products, our dedication to our consumers' safety remains evident," remarks Jack Scullion, Product and Innovation Manager. "A key aspect in all new build developments is PAS24:2022 and with upcoming regulation changes imminent with the Future Homes Standards, this will likely include triple glazing.” He continued “VEKA can provide solutions across all product ranges, and the latest PAS 24: 2022 Kitemarks will give our customers the ability to choose solutions with both double or triple glazing."

VEKA double and triple-glazed products are now also SBD (“Secured By Design”) certified, which signifies that they meet rigorous security standards and are endorsed by the Police Preferred Specification scheme aimed at "designing out crime." Achieving SBD certification translates to real-world benefits for

customers. By choosing SBD-certified products, customers can enjoy enhanced safety and peace of mind, knowing that they are significantly less susceptible to break-ins and other security risks. This also can result in lower insurance premiums and increased property value, making VEKA products an excellent investment for both residential and commercial applications.

Hazel Goss, Secured by Design, said: “I am really pleased to see VEKA gain their PAS24:2022 certification and with triple glazing available on their doors and window products which is an achievement, due to the extra requirements required to house triple glazing. Well done VEKA”.

VEKA's achievement in certifying its entire product range to these standards ensures

A key aspect in all new build developments is PAS24:2022 and with upcoming regulation changes imminent with the Future Homes Standards, this will likely include triple glazing.”

every home equipped with its products is a sanctuary, impervious to external threats. The company remains committed to proactive research and development, in collaboration with security experts worldwide, to stay ahead of evolving threats and, as the industry shifts and transforms, homeowners and partners can trust VEKA to remain at the forefront, consistently upholding the brand promise of quality, innovation, and unparalleled security. To access VEKA's PAS 24: 2022 certificates, please visit: https://shorturl.at/rtyHP.

REALLY SMART SMART HARDWARE

For every home, without the faff

The most secure, Apple HomeKit Approved, range of smart door and window hardware and accessories. Easily fitted with a screwdriver, no subscription or commitment, linked simply through a free app. Take advantage of the growing demand for smart home security, simply and effectively.

ENDURANCE® DOORS UNLOCKS SMART HOME OPPORTUNITIES

Leading manufacturer of solid, secure, and stylish composite doors, Endurance DoorsÒ is helping its installer partners and homeowners across the UK to benefit from the latest generation of smart home technology. With immediate effect, customers will be able to complement any product from the company’s collection of over 80 unique door styles with the ERA TouchKey keyless home entry solution.

One of the newest smart locking systems on the market and already proving highly popular with Endurance customers, ERA TouchKey combines impressive convenience with exceptional ease of use and extensive functionality.

Seamlessly integrating traditional mechanical locks with cutting-edge smart tech, ERA TouchKey

allows users to lock and unlock their front door using their smartphone and biometric authentication such as a fingerprint or their voice.

They can also employ geolocation capabilities to automatically lock or unlock their door once they are a set distance away from it. Further benefits include the ability to provide keyless entry to a property at a certain time on a certain date and for a set duration. This is useful if visitors like tradespeople, cleaners, dog walkers or similar need access to an address whilst the residents are not present - for example, because they are at work. Plus, ERA TouchKey can be incorporated within a wider and fully expandable home security ecosystem known as ERA Protect. Centred around a smart hub, ERA Protect can support up

BUILT-IN PANIC FUNCTION ADDS COMPETITIVE ADVANTAGE FROM CARL F GROUPCO

Leading independent hardware supplier

Carl F Groupco is highlighting the benefits of its popular SmartSecure FUHR autotronic 834P Hybrid Automatic Door Lock for educational and commercial settings. One of the product’s key differentiators is its built-in panic function that provides an effective emergency escape.

to ninety-six separate accessories including window and door sensors, sirens, cameras, and video doorbells. There is even the option to complement ERA Protect with remote, around-the-clock, professional monitoring.

“To this end, we not only offer a whole host of innovative marketing and sales support initiatives, such as our dedicated retail showroom, but we also continue to extend our portfolio with timely and relevant products that address current needs and trends. The addition of ERA TouchKey technology to our range perfectly reflects that.”

John Crittenden, Managing Director of Carl F Groupco, explains: “The 834P offers a practical hybrid solution for multiple occupancy buildings or dwellings that need the security and convenience of an automatic locking system with access control options. But what sets this product apart from other market offerings is its emergency exit or panic function, which is a critical safety feature for use in such settings. It’s a step change in intelligent hardware design that is proving popular with our commercial customers.”

The emergency exit and panic door function of the 834P is compatible with the CISA FAST Touch Panic Exit Push Bar, allowing unimpeded escape from the inside of the building at any time on either the active or inactive door leaf. The hardware set is BS EN 1125 and BS EN 179 accredited for panic and emergency exit doors and is also UKCA approved.

The 834P lock is suitable for aluminium, composite, PVC-U and timber doors and

is available for single and double doors. The lock is fitted into the eurogroove, which unlike face fit alternatives, make is particularly suitable for education and commercial settings where the risks of tampering may be higher.

On closing, two latching deadbolts simultaneously extend and lock in place, providing instant security compared to a standard mechanical door lock. Unlocking is motorised, allowing access control to be added or integration into existing building management systems. A PAS 24 and Secured by Design option is available too.

Tel: 01733 393 330

www.carlfgroupco.co.uk

www.smartsecure.co.uk

www.carlfdirect.co.uk

motor driven locking on closing the door with key, panic or access control opening

t. Peterborough: 01733 393330

t. Cumbernauld: 01236 721557

t. Cumbernauld: 01236 721557

e. sales@carlfgroupco.co.uk

e. sales@carlfgroupco.co.uk

w. www.carlfgroupco.co.uk

w. www.carlfgroupco.co.uk

multitronic 881

automatic in touch and speak to one of our experts today:

autotronic 834

automatic

autosafe 833

Get

multitronic 881

autotronic

834 automatic locking via magnets immediately on closing the door with key opening

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Deceuninck recycling capacity of 45,000 tonnes of recycled material prevents 2.3 million windows from going to landfill every year.

LUXURY LODGES EXCEL WITH OPTIMA AND STELLAR FROM EPWIN WINDOW SYSTEMS

The premium aesthetics of Optima and Stellar products from Epwin Window Systems were on full display in a luxury lodge showcased by premium park home manufacturers Aspire at the Great Holiday Home Show.

The Great Holiday Home Show, which took place at the Great Yorkshire Showground in Harrogate on 8-14 September, is the UK’s largest outdoor holiday home, caravan and motorhome show. It was the perfect showcase for Aspire Park and Leisure Homes’ aspirational lodges.

The lodge’s window and doors were manufactured by longstanding Epwin Window Systems fabricator Heritage Trade Frames. The company is a long-term partner for Aspire Park and Leisure Homes, and Helen Scott, Sales Director at Aspire, says: “We have been proud supporters of Heritage Trade Frames for the past six years. The build quality complements our luxury lodges that have attracted a huge amount of interest at the Great Holiday Home Show.”

The high-spec show lodge was fitted with PVC-U Optima windows and an aluminium Stellar Slimline Bifold Door that ran across the full width of the rear elevation for a dramatic visual flourish, capturing the attention of visitors and enthusiasts alike.

The products were manufactured in Anthracite Grey on White for a sophisticated and elegant aesthetic. They featured Yale SensCheck™ Window and Door Sensors offering a seamless and connected living experience, further demonstrating Aspire’s high-quality credentials. Lee Darcy, Sales and Marketing Manager at Heritage Trade Frames, commented: “Our longstanding partnership with Aspire Park and Leisure Homes continues to exemplify the perfect blend of quality manufacture and luxury living. We were thrilled to work with them on this stand-out project and delighted the lodge attracted so much positive interest.”

Aspire is an award-winning manufacturer of beautiful, functional lodges that push boundaries and set new trends. The company prides itself on ensuring the finer details are never missed and customer expectations are realised. To maintain these standards, it is vital for Aspire to choose its supply partners carefully. The partnership between Aspire and Heritage Trade Frames ensures that every detail meets the highest standards of quality and craftsmanship.

Heritage Trade Frames is a respected fabricator within the Epwin Window Systems network, known throughout the window and door industry for its superb service and product quality. For over three decades, it has remained one of the largest and most trusted trade fabricators in the North West.

As they proved at the Great Holiday Home Show, the combination of product innovation and quality workmanship has left a lasting impression whilst setting a new standard in luxury living.

Tel: 0845 340 3968 – www.epwinwindowsystems.co.uk

RAPID AND EFFICIENT SERVICE

With commercial projects often having tight deadlines we provide a rapid and efficient service to all projects. At Window Warehouse we manufacture aluminum shop fronts with everything bespoke made onsite. There is a range of security and customisable hardware to suit specific design demands, along with 67 colours available to choose from. We are proud to offer the GT55 NI, one of the most secure swing doors available on the market today. This has been designed specifically for high-traffic environments where no insulation is required.

We can cater to new builds and refurbishment projects, with amazing levels of watertightness, air tightness, and wind load through rigorous testing. At Window Warehouse we work with designers, contractors, and architects to make our commercial aluminum shopfronts suited to you, with a wide range of configurations, RAL colours, and locking options.

We have an online ordering service, along with full training available in Window Designer to give our customers the best opportunity of planning and designing their projects. Factory tours are also available upon request to gain an insight into where our bespoke products are manufactured. We still hold the values of a small family business, however, we have grown to supply the whole of the South Coast. We pride ourselves in customer service and high quality and hope to continue this as the business continues to grow.

At Window Warehouse we are also going to be introducing the SL52 curtain walling system. This is a capped, thermally broken system and has been designed to offer a flexible, high-performance solution. This system enables specifiers to create impressive facades that not only enhance the aesthetics of a building but also provide the functionality and performance required to meet and exceed current standards. Check out our website and social media for all the latest updates. https://www.window-warehouse.co.uk/ Remi Cake, Operations Director.

NEW ENTRY LEVEL ROOFLIGHT FROM WHITESALES

Whitesales has announced the launch of em.glaze Economy – an entry level, thermally broken flat glass rooflight, designed to widen its customer base and open up new retail sales opportunities for fabricators.

em.glaze Economy gives customers access to the impeccable service offering and guaranteed product quality which characterises the Whitesales brand, but at a lower price point than the existing em.glaze Premium rooflight.

Sioned Yates, Marketing Director at Whitesales, explained: “We had a phenomenal response when we showed our em.glaze Premium rooflight at the FIT Show in May, and since then sales of this product are up significantly compared with the same period last year.

“Fabricators and installers clearly loved the design features, the ease of installation and Whitesales’ service package, so we are capitalising on all that and giving them more choice with an addition to the em.glaze range which is suitable for the mainstream as well as the premium end of the market.

The main difference between the two variants is the glass specification which is CWCT Class 3 for Economy and CWCT Class 1 for Premium. Aesthetically, the only thing that distinguishes the em.glaze Economy from the Premium rooflight is the fact that it is

non fritted, which is a feature only visible on the Premium when viewed from above. Internally, buyers get the same contemporary look and the same flush glazed edge-to-edge design in both, and the same compatibility with Whitesales’ range of timber and PVC-U upstands.

Sioned added: “em.glaze Economy competes head on with the big brand rooflights that our customers already know, but it comes with a service offering that they might not be quite so familiar with. Our proposition goes way beyond just offering good value. We believe in old-fashioned values when it comes to customer service, all underpinned by the latest high-tech efficiencies in logistics, stockholding, and communication. We have a highly trained team available on the phone or online to advise on everything from fitting electric openers to the rules around Part F and Part L, and the reassurance that we will live up to our promises when it comes to on time in full deliveries.”

In line with Whitesales’ promise to take the hassle out of buying rooflights, the em.glaze Economy is available in 11 sizes from stock, all fully compliant with Building Regs Part L when fitted with a proprietary upstand. The standard colour is RAL7016 anthracite grey, but it is available to order in any RAL colour and in any bespoke size up to 2100mm x 2100mm. Initially, em.glaze Economy is being launched as a fixed rooflight only, but manual and electric opening options will be added soon.

More details on the complete Whitesales range are at: https://www.whitesales.co.uk/

SASH WINDOWS ARE JUST THE START...

As the original timber-alternative sash window manufacturer we know that making the most authentic and innovative sash windows is just the beginning...

The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) is a consumer protection scheme for the installation of double glazing products. Being a member of DGCOS shows that as an installer you are committed to complying with high standards of consumer protection.

EPWIN WINDOW SYSTEMS LAUNCH NEW STELLAR INTEGRAL CILL

Epwin Window Systems has just launched a new integral cill for its Stellar Aluminium Slimline Bifold Door. The sleek low sightline cill brings enhanced sightlines and saves 35mm of height when compared with a traditional bifold cill. By design, it is also uses fewer component parts and is quicker and easier to install than a separate outer frame and cill, especially on refurbishment projects.

Paul Booth, Design Director (aluminium) at Epwin Window Sytems, commented: “We’re delighted to be introducing this new integral cill, which adds a new level of excellence to our ground-breaking Stellar Aluminium Slimline Bifold Door.”

The cill was introduced in response to customer feedback and the reaction to the innovation has been extremely positive.

Stellar fabricator Peter Adams at Capital Windows said: “The integral cill is a great product. It’s easy to install and offers a low-lying flush aesthetic that our customers really appreciate.”

The Stellar Aluminium Slimline Bifold Door makes an impressive style statement that connects the indoors and outdoors in an extraordinary way. It offers stunningly slim sightlines and contemporary aesthetics. Innovative polyamide thermal break technology delivers low thermal conductivity, ensuring it meets the requirements of the 2022 Part L Building Regulations with standard 28mm double glazing.

Installers benefit from faster installation times with patented pre-gasketed knock-in beads that speed up glazing. There is also an adjustable patent-pending locking stile so the clearance between the lock and keep can be adjusted to take up cutting tolerances.

The integral cill adds even more appeal to an already powerful proposition. It’s a demonstration of Epwin Window Systems’ innovation and commitment to continually adding value.

Tel: 0845 340 3968

www.epwinwindowsystems.co.uk

DOORCO SUPPORTS VISTA PANELS WITH NEW COUNTY COLLECTION BROCHURE

In line with the UK’s current favourite door styles, leading Fabricator Vista Panels have launched their brand new County Collection under their XtremeDoor brand, featuring some of the most popular traditional slab styles available from their trusted supplier, DoorCo. Vista has created a new brochure in support of its launch and worked closely with the DoorCo team to bring the vision to life.

Ellie Pool, DoorCo’s Marketing Manager comments: “It’s important to DoorCo to enable our fabricator customers to own their share of the market, delivering them the products and services they need to be successful. This includes marketing support. We were therefore delighted to help Vista’s Ian Smith to create a new unique brochure for the County Collection, a perfect asset for his team to have available to them to promote their fabulous new range.

“We really relish the opportunity to work closely with our customers on their new marketing ventures and thoroughly enjoyed supporting Ian throughout the process of designing this new brochure. Ian had a great vision for the finished product and we were pleased to be able to share some additional knowledge and ideas with him to bring the final version together.

“The doors also feature all of XtremeDoor’s high specification features and benefits with their 5-hook lock, triple-seal outer frame, fully adjustable hinges, 3 star security package and a brand new £3,000 money back guarantee in partnership with Ingenious Locks and Hardware.”

Ian Smith, Vista’s Sales and Marketing Manager explains more: “Though

contemporary and designer doors are popular, we know from the numbers that traditional door styles are here to stay.

“The retail and domestic market, to a point, follows what house builders do, and they continue to build traditional looking houses with traditional looking doors, so we know there is a volume demand out there.

“With the launch of the new County Collection, we’re encapsulating the rich heritage and timeless elegance of traditional British architecture. At Vista, we always strive to meet the demand of an ever-changing market, and this collection is a testament to our dedication to creating doors that stand the test of time.

“We are grateful to DoorCo for their support in creating the County Collection brochure. We have been working together for over 10 years now and they have consistently proved themselves to be a reliable distribution partner. When we switched to them from our original blank supplier we were instantly impressed by their range of door styles and marketing support. Quality and service is continuously at the forefront of everything we do and they in turn have the same business ethos, we’re pleased to say we feel listened to and looked after in our partnership with them. We look forward to many more years of working with them.”

Ellie concludes: “We really enjoy working closely with our customers, especially on innovative projects like this one. It’s a great opportunity to integrate and understand more about their businesses, their customers, and what’s happening in the market. Projects like this are a great example of the positive customer experience we strive for at DoorCo.”

For more information on the County Collection, visit: https://www.vistapanels.co.uk/vista-introducesthe-county-collection-a-timeless-tribute-to-britisharchitectural-heritage/

For more information on DoorCo, visit:  https://trade.door-co.com.

FENTRADE ALUMINIUM ADDS NEW S140 INLINE SLIDING DOOR TO ITS RANGE

Fentrade Aluminium has added the new S140 Inline Sliding Door to its growing aluminium product portfolio. Chris Reeks, Director at Fentrade, said: “The new S140 Inline Sliding Door from AlUK seamlessly blends high performance with contemporary aesthetics, making it an ideal solution for a wide range of architectural projects. With a flush frame to sash sightline, the S140 lets the glass take centre stage, tapping into the trend for light internal environments that remain popular.”

Suitable for residential and commercial projects, the S140 Inline Sliding Door is Part L compliant and achieves an impressive thermal U-Value of 1.1 W/m2K with triple glazing and 1.3 W/m2K with a standard double-glazed unit. This energy efficient performance not only enhances the comfort of interior spaces but also contributes to environmental sustainability. Multipoint locking ensures security.

Available in dual and triple track options with multiple sliding configurations, the versatile S140 Inline Sliding Door has adjustable, self-levelling rollers making the door easy to install. Three-wheel and five-wheel rollers are available depending on the weight of the sash, further minimising installation time.

Chris said: “The S140 Inline Sliding Door has many installer benefits. For additional peace of mind, it has been cycle tested up to 100,000 times with an upgraded soft close system enhancing the functionality and safety of the door operation.”

The door is available in a choice of single and dual colour options with anodised finishes available too.

The S140 Inline Sliding Doors joins an impressive product portfolio that includes options for all market sectors. As with all Fentrade’s products, the S140 Inline Door benefits from the company’s outstanding commitment to service, which means high-quality manufacture and a reliable turnaround from order to delivery.

Newport-based Fentrade works with a growing number of commercial, trade and retail customers throughout Wales and the West and along the M4, M5 and M6 corridors. It has developed a reputation for delivering what customers need to succeed, including a wide-ranging but carefully considered aluminium product portfolio. The addition of the new S140 Inline Sliding Door will further enhance its market appeal.

Tel: 01633 547787

fentradealuminium.co.uk

Flush Casement Window

The aluminium system with the slimmest sightlines on the market

• Flush and Fully Flush

• Pre-gasket System

Slimline Bifold Door

Expertly crafted and exceptionally designed from high end aluminium.

• Slim Sightline of 117mm

• Easy Glaze knock in beads

• Adjustable slimline lock style

• Quick installation

• Part L Compliant

• Choice of colour options

We offer a dedicated and focused trade supply service, providing fabricated aluminium doors, windows, bifolding doors and a range of quality commercial systems.

Extensive Choice Products are available in a wide choice of colours and finishes.

CONTACT US TODAY

For more information or a quotation:

Telephone - 01895 271061 | Email - tradesales@capitalwindows.co.uk Visit - www.capitalwindows.co.uk

Our Promise

The highest quality and best experience for every customer.

DHF CELEBRATES 10 YEARS OF TRAINING!

This month, Door and Hardware Federation (DHF) is celebrating a decade of offering a first-class training provision that has become industry-renowned for its outstanding content and delivery.

In September 2013, DHF launched its very first training course, the 2-day Gate Safety Diploma; after great success, in November 2015, DHF expanded their offering further with the 2-day Industrial Door Safety Diploma, and the following year, a website hosting Gate Safety Diploma refresher courses was launched. This allowed delegates the opportunity to keep their learning up to date.

Significant expansion was set to continue for DHF in 2018 with the launch of two 1 -day Safety Certificate courses for Industrial Doors and Automated Gates. In September of the same year, the trade association moved to its current location which now famously

houses DHF’s Training Academy, a top-ofthe-range self-contained training annex that can accommodate 25 learners at a time.

In 2019, DHF continued to raise the bar by becoming an ABBE-approved assessment centre that is regulated by Ofqual, the Office of Qualifications and Examinations Regulation, which regulates qualifications, examinations and assessments in England. Accredited DHF courses are a formal theory-based qualification and are the first in the industry. When the pandemic hit in March 2020, DHF immediately sprung to action to offer what was to become a comprehensive Distance Learning Programme (DLP). The first offering evolved into a complete course that enables those who are unable to meet face-to-face, to take advantage of the training provision; this is offered to delegates across the UK and Ireland to learn at their own pace, on their own device and at the location of their choice. Delegates

APEER ‘BARBIE’ DOOR TAKES CENTRE STAGE FOR RESIDENCE DOOR COLLECTION RETAILER APERTURE

When Knutsford, Cheshire based retail window and door installer Aperture Doors received an invitation from the town council to participate in its ‘Family Fest’ fun day early in August, the firm’s owners responded by creating a timely ‘Barbie’ themed window display at its town centre-based showroom. Inspired by the door shown on the FIT Show stand for the launch of The Residence Door Collection by Apeer, earlier this year, a specially produced pink entrance door featuring a heart-shaped glazing cassette, was highlighted by bold, pink Barbiethemed window graphics to create fun and interest as part of the event.

Aperture Doors’ Lillie Pragnell said The Residence Door Collection heart door completed the theme perfectly for the fun day: “Knutsford Council organises a number of events in the town centre and we always try and participate. And with the Barbie movie just being shown in cinemas at the time we decided to have fun and create this display. “We only had a few days’ notice and Apeer responded really quickly to supply us with the special pink door with the heart-shaped glass cassette, to produce a door that Barbie herself would be proud of,” added Lillie.

Aperture Luxury Doors set up in the Cheshire town just four months ago as a spin off from another glazing firm located in Middlewich run by Lillie and business partner and husband Doug Carter, and it’s been a great success so far, she says: “Knutsford is a very lively, wealthy town and we chose a number of luxury brands appropriate for local homeowners, who are used to choosing the finer things in life. In addition to other high-end brands and despite an emphasis on doors, we feature Residence Collection windows in

our showroom, and The Residence Door Collection by Apeer is perfect for the type of customer that we appeal to.”

The Residence Door Collection by Apeer, includes a range of twenty styles including traditional, contemporary, and stable door designs, in nine standard colours. Doors are presented in a 120mm format, and with U values from as low as 0.51 W/m2K, with every door in the range below 0.75 W/m2K. Glass units, where relevant, are 78mm quadruple sealed units as standard. Construction is of GRP skins around a high-density PU core, reinforced with aluminium anti-cut through security mesh.

Were any Barbie doors sold? “No, but the display attracted a lot of attention generally, which of course is the point of this and other displays and promotions that we participate in. It drew people in to the showroom and actually, we did take two orders from people attracted by the window display, and interest from a number of others that we are following up,” said Lillie. www.apeer.co.uk

can also sit exams online with instant results. Over the past ten years, the federation has trained more than 5000 delegates on DHF core courses either face-to-face or via the DLP. In addition, DHF has continued to work closely with the BRE Academy to develop a range of 1-day comprehensive courses in fire door inspection, installation repair and maintenance of either timber or steel doorsets, as well as fire roller shutters.

“As we look back on 10 years of DHF training provision, there is much to celebrate and we are delighted to be able to continue to provide a positive, learning experience for our members and non-members,” says DHF’s Commercial Director, Patricia SowsberyStevens. “We continue to advocate the drive for best practice and, in so doing, are raising industry standards. As we face the next decade, we have much to look forward to and we are continuing our development of our

training programme independently as well as collaboratively with other trade associations as well as our trusted partner BRE. We want to ensure that we maintain our position as one of the industry’s most sought-after providers.”

To mark this important milestone, DHF is offering free ABBE Accreditation upgrades (worth £50) on the Level 2 Safety Award* for either Industrial & Garage Doors or Automated Gates & Traffic Barriers. This offer only applies to face-to-face courses taking place in September 2023 or distance learning courses booked before 30th September 2023. No codes are required; this offer will apply automatically at the checkout when booked online. Please do not tick the accreditation button when booking.

*This offer excludes refresher courses & the Level 2 Award in Dock Leveller Safety.

www.dhfonline.org.uk

THE LONG AND THE SHORT OF IT

Force 8 has recently exhibited its capacity for innovation by delivering an array of distinctive-sized composite doors to a local housing authority, which are considerably smaller in size.

These unique doors serve a crucial function as service access points within flats and apartments. The hallmark of Force 8’s capability lies in its comprehensive manufacturing facility, augmented by a complete paint facility, which enables the company to fulfil orders of varying dimensions according to precise specifications.

Crafted from standard door slabs, the composite doors have been meticulously engineered to incorporate the standard security features and locking mechanisms inherent in conventional composite doors. This fusion of unconventional sizing and top-tier security underscores Force 8’s commitment to marrying practicality with security.

Over time, Force 8 has carved a niche for itself by specializing in the supply of unusual doors and frames. This individuality has propelled the company into an emerging market, with a growing demand for solutions that diverge from the ordinary. Lisa Mottershead, the Operations Director at Force 8, highlights the scarcity of competitors willing to delve into projects that deviate from their established processes. “Most door manufacturers prioritize the mass production of standardized composite

doors, inadvertently leaving a void in the market for bespoke one-off projects. This is particularly evident with our arched and part arched doors, the fact that we manufacture the frames as well gives Force 8 a competitive advantage”.

Force 8’s proficiency in delivering these distinctive composite doors not only demonstrates its technical prowess but also its adaptability to diverse customer requirements. The success of this recent undertaking stands as a testament to the company’s commitment to addressing unmet needs within the realm of door solutions. As the industry leans towards tailored and unique products, Force 8’s strategic focus on such ventures positions it as a pioneering player in the market, catering to the evolving demands of both housing authorities and individual customers alike.

Find out more at: www.force.uk.

0-MM THRESHOLD FROM SIEGENIA BARRIER-FREE ACCESSIBILITY WITHOUT COMPROMISE

regulations from the ift Rosenheim. This means that SIEGENIA combines maximum room comfort requirements with innovative solutions for professional integration in the building envelope.

Initially suitable for timber and timberaluminium elements, the level 0-mm threshold offers end users convenience and quality of life across generations thanks to its running rail, which is completely recessed in the profile - and completely without inclines. This makes it an ideal solution for high-end, contemporary commercial projects as well as, for example, senior residences, where the specifications demand the maximum of DIN 18040-2 and therefore, could require the mandatory use

The ECO PASS level 0-mm threshold combines the topic of barrier-free accessibility with other aspects of room comfort. Hence, it underlines the elegance and value of the PORTAL HS range with its attractive appearance and flat design. The topic of energy efficiency is also emphasised because ECO PASS possesses outstanding insulating features and first-class thermal insulation. The well-conceived 10-chamber profile prevents the formation of condensate and provides a pleasant indoor environment. Moreover, the new threshold ensures room comfort due to its excellent watertightness: thanks to the two-level drainage, the same standard of watertightness is achieved as with the conventional thresholds with sloped water drainage channels.

TIME AND COST BENEFITS IN FABRICATION AND ASSEMBLY

Fabricators will be won over by the ECO PASS level 0-mm threshold and moreover, by its well-conceived and efficient

fabrication and assembly. From the sealing components and the easy-to-clean threshold to the weather bars, all extension parts are identical to those of the standard threshold. This means that fabricators benefit from the retention of established processes and from lean warehousing. In addition, the matching base profiles can be quickly assembled over the complete threshold depth and provide stability and consistent ease of use in the floor recess.

The production of lift and slide elements is more efficient than ever due to the delivery of the threshold as a COMFORT UNIT. This intelligent overall concept for cost-effective work enables fabricators to purchase the ECO PASS as complete project-specific packages. These include, first of all, the thresholds, which SIEGENIA delivers cut to millimetre precision, individually predrilled, sealed and preassembled. The complete solution also includes all hardware and profile components listed in the order in the matching assembly and length.

To find out more contact SIEGENIA on 024 7662 2000 or email info-uk@siegenia.com.

Create access to the outside without even the smallest of obstacles: with the new ECO PASS level 0-mm threshold for PORTAL HS, SIEGENIA is consistently expanding the options for the barrier-free design of lift-and-slide elements.

Sheer accessibility: the new ECO PASS level 0-mm threshold for the PORTAL HS range from SIEGENIA enables you to create access to the outside without even the smallest of obstacles

The ECO PASS level 0-mm threshold has been certified with regard to compression according to the demanding regulations of MO-01/1 from ift Rosenheim and guarantees high-quality sill installation.

DOORCO PRESENT A COMPELLING PRODUCT OFFERING FOR THE AUTUMN/WINTER MONTHS

When you think of autumn colours, there is a definite shift in the palette. Woodlands with falling leaves are all about reds and oranges. You’re also more drawn to warmer shades such as purples, that bring comfort. As we head into the colder weather, it’s intriguing to see whether these trends are represented on the order book and if our customers lean more towards the classic autumn/winter shades available within our PAiNT range. For autumn, Very Berry and Mulberry are perfect choices for a purple where Florida is ideal if you favour the orange shades of autumn.

Heading into winter, both Emerald and Diablo just scream ‘Christmas’, providing the classic festive shades of green and red. However, if an icy shade of blue is more your type, Moonshine really is the ultimate choice.

DATA INFORMED STYLE

When it comes to the most popular door styles, we tend to rely on what the data is telling us. They remain consistent as we plough forward towards the end of 2023. Traditional designs reign supreme with Carnoustie, Lytham and Sunningdale taking the top 3 spots in our leader board for this year so far.

However, it’s clear to see the rise in popularity of our Designer styles as the year goes on with Monza II Solid, Monza II Augusta and Monza II Augusta Long all sitting in the top 11. We expect to see these designs remain a firm favourite as we head into 2024.

DRESSED TO IMPRESS

As well as colour and style, these coming months provide the ideal opportunity for dressing doorways to impress. From pumpkins at Halloween to fairy lights at Christmas,

this really is the time of year where homes are transformed and the door truly is the always the centrepiece. We love watching homeowners sharing images of these decorative doors, particularly in the winter months.

PRACTICAL BENEFITS

Over and above style, the practicalities of a door in the colder months are probably the most important factor. The thermal performance our ORiGINAL foam-filled door range offers significantly better u-values than any other option on the market and comfortably adheres to all required building regulations. ORiGINAL is a range that offers quality, variety and thermal efficiency in one package and therefore offers the ideal product to offer to the end consumer.

Alongside keeping the home warm, the UK can deliver a guarantee for bad weather over these coming months and with that, it’s essential to have a glazing cassette system installed that can promise weather resistance through the worst of conditions. DoorCo’s FLiP cassette range was

designed to not only revolutionise door design, with its three unique profiles, but to outperform it’s counterparts too, and we’re confident it has.

Our Foam in Place® technology means each cassette arrives pre-sealed to offer superior weather resistance by taking away the guess work and margin for error with glazing tape and manual sealing.

FLiP’s incredible weather resistance is proven too. It has undergone extensive testing to BS6375-2015 standard and in accordable to EN1027, as well as achieving over 1000pa through the glazing aperture during weather testing.

Not only does FLiP offer peace of mind for the end consumer, but it’s also the system of choice for fabricators up and down the UK thanks to the ease of use and variety on offer. An ORiGINAL door paired with a FLiP cassette really is the ultimate combination for keeping your home warm and dry this winter.”

For more information: https://trade.door-co.com/

As the autumn/winter months approach, DoorCo is starting to look forward to a shift in trends to match the seasons. Glass News spoke with Marketing Manager, Ellie Pool to discuss what their current ranges have to suit these coming months.

The latest Builders Merchant Building Index (BMBI) report shows builders’ merchants’ value sales were down -0.4% in July compared to the same month in 2022, with volume falling -7.9% and prices up +8.1%. However, value sales in the last three months, May to July, were +8.5% higher than in February to April 2023.

YEAR-ON-YEAR

Year-on-year, nine of the twelve categories sold more in July 2023 than in July 2022. Renewables & Water Saving (+51.2%)

BUILDERS MERCHANT BUILDING INDEX

continues its strong form, leading the field by a significant margin. Plumbing, Heating & Electrical (+14.0%), Decorating (+13.6%), Tools (+11.1%) and Kitchens & Bathrooms (+10.1%) all achieved double digit growth. Landscaping (-7.2%) and Timber & Joinery Products (-12.1%) were the weakest performing categories.

LAST THREE MONTHS

Total sales in the three months May to July 2023 were -1.4% lower than the same threemonth period in 2022. Volume fell -9.6%

and prices were up +9.1%. With one extra trading day this year, like for like sales were down -2.9%. Nine of the twelve categories sold more with Renewables & Water Saving (+43.4%), Decorating (+14.0%) and Plumbing, Heating & Electrical (+11.9%) topping the list. Landscaping (-7.1%) and Timber & Joinery Products (-13.6%) were weakest.

However, total sales in May to July 2023 were +8.5% higher than the previous three months (February to April 2023), with volume up +11.4% and prices down -2.6%. With two more trading days in the most recent three-month period, like-for-like sales were +5.0% higher. Ten of the twelve categories sold more.

MONTH-ON-MONTH

Total merchant sales were down -5.5% in July compared to June. Volume sales were down -7.5% while prices increased slightly (+2.2%). With one less trading day in July, like-for-like value sales were -1.0% lower. Only three of the twelve categories sold more, led by Renewables & Water Saving (+15.5%). Landscaping (-15.6%) was the weakest category.

ROLLING 12-MONTHS

Total merchant sales in the twelve months from August 2022 to July 2023 were flat (+0.0%) compared to the same period a year ago, with volumes down -12.2% and prices up by +13.9%. Nine of the twelve categories sold more with Renewables & Water Saving (+45.4%) doing best. Plumbing, Heating & Electrical (+13.8%), Decorating (+13.5%) Workwear & Safetywear (+12.9%), and Kitchens & Bathrooms (+10.8%) also hit double figure increases. Landscaping (-9.9%) and Timber & Joinery Products (-13.3%) were the weakest categories. For the full report, including comments from the BMBI’s panel of leading industry Experts, please visit www.bmbi.co.uk.

WINDOW WARE DEEPENS FOCUS ON SERVICE LEVELS

After more than 35 years’ successful trading, having earned a solid reputation throughout the industry for exceptional service, leading UK fenestration hardware provider Window Ware knows that responsiveness, accuracy, and speed of delivery are critical to creating a positive experience for its customers.

Indeed, given the sheer choice of hardware suppliers on the market today and the higher expectations of its fabricator customers, maintaining service excellence at all times has never been more important.

Window Ware has always kept a sharp focus on its service levels with Key Performance Indicators (KPIs) KPIs making sure the company is at top of its game.

In the office, 98% of calls are answered in three rings or less, and 98% of email enquiries are answered on the same day, giving customers the prompt responses they need to resolve questions fast so they can get on with their work, while all electronic communication is confirmed at different stages of the order processing and despatch process, so customers are fully informed.

The attention to detail demonstrated by both the sales and warehouse teams is equally impressive, with a 99% order pick accuracy rate achieved alongside a matching 99% order input accuracy rate. This means customers can be confident they’ll receive all the parts they ordered without any errors ready for their next job.

Window Ware’s Managing Director, Sam Nuckey, maintains: “Our superior service provision has always been the thing that sets Window Ware apart, and our obsession with service is stronger than ever.

“The effects of Brexit and three years of high-cost inflation have pushed up the cost of running a business and manufacturing products across the board, forcing price rises at every level of the supply chain. And though we can’t control what’s going on with prices now, we can make sure we’re adding value in other ways: through firstclass service and accuracy of supply. In this

way, we hope to give our fabricators and trade professionals every possible advantage in the race to win new business, meet deadlines and keep their customers happy.”

Window Ware uses an integrated ERP system alongside state-of-the-art technology to help maintain its exceptional standards of accuracy and responsiveness. At the same time, ambitious KPIS, which are monitored each day, work to guide and guarantee the superior levels of service their customers need to succeed.

“We set very high standards for ourselves,” adds Sam, “because we know there’s a lot riding on our hardware deliveries. Mistakes or delays have the potential to hold up production schedules and throw off deadlines for our busy customers. That’s why we do our utmost to get things right first time, every time.”

Window Ware has been successfully serving the window and door industry with leading brand hardware, tools, and consumables since 1987, helping to ensure fabricator production lines keep moving and trade counter shelves stay stocked. For more information, or to request a brochure, call 01234 242 724, email sales@windowware.co.uk or visit www.windowware.co.uk.

"The attention to detail demonstrated by both the sales and warehouse teams is equally impressive, with a 99% order pick accuracy rate achieved alongside a matching 99% order input accuracy rate. This means customers can be confident they’ll receive all the parts they ordered without any errors ready for their next job."

“The effects of Brexit and three years of high-cost inflation have pushed up the cost of running a business and manufacturing products across the board."

Left to right: Sarah Binns, Richard Bryant a nd Sam Nuckey

Window Ware Sales Coordinator, Georgia Khan

EMBRACING THE FUTURE

Dekko Window Systems

Sales Director Kurt Greatrex discusses the smart home revolution and why installers need to upgrade and innovate…

In the age of digital transformation, the smart home revolution has fundamentally changed the way we interact with our living spaces.

From thermostats that learn our preferences to voice-activated lighting systems, the concept of a connected home is no longer the stuff of science fiction, and as technology advances at breakneck speed, our homes are getting smarter by the day. But one area seems to be lagging behind –windows and doors.

THE PLUMBING AND HEATING LEAD

When it comes to integrating smart tech into our homes, plumbing and heating systems have certainly taken the lead. Smart thermostats like Nest Learning and Hive have become household names, allowing homeowners to control their heating and cooling systems remotely, adjust temperatures

based on their schedule, and even save on energy bills through adapted learning. Likewise, plumbing systems have seen significant advancements with smart leak detectors and water shut-off valves that can prevent costly water damage by alerting homeowners to leaks and automatically turning off the water supply.

THE MISSING PIECE

Despite these impressive strides in plumbing and heating, the windows and doors of our homes seem to have been left out of the smart tech revolution.

In most households, these vital components remain static, offering little more than protection from the elements and intruders. But in an era where convenience, energy efficiency and security are paramount, it’s high time installers step up their game and offer a unique product that homeowners won’t refuse. At Dekko, we supply Kubu, the smart security sensor from Avantis hardware, in order to help our installer customers get ahead of the competition.

HOW DOES IT WORK?

Kubu smart security sensors can be incorporated into the design of almost any

Dekko entrance door – a smart sensor is attached to the door, which is then linked to the homeowner’s smartphone. The homeowner can then check the status of the door at any time, from any location.

Once the door is installed, customers can purchase a Home Hub from the Kubu website. They can then connect this to their home wi-fi, download the Kubu app to their smartphone, and fit the Kubu door module into their door lock.

A sensor inside the Kubu door module is then activated every time the door is locked or unlocked. The activation sends a signal to the user’s smartphone, and the app lets them see the security status of their door from wherever they are.

Fitting doors that work with Kubu doesn’t require any extra installation time – simply fit the door as normal, as the Kubu smart security sensor is supplied ready to be activated. In addition, once set up, installers won’t have to worry about it again – with a dedicated Kubu support team at Dekko to answer questions, they won’t have to take on any technical queries from customers.

GETTING AHEAD

As the smart home revolution continues to shape the way we live, installers have an

opportunity to play a pivotal role in this transformation.

Innovations in energy efficiency, security, integration and user-friendliness are key to meeting the demands of modern homeowners who seek comfort, convenience and sustainability, and installers who embrace this challenge are not only positioning themselves for success in a rapidly changing market, but are also helping to make our homes smarter, safer, and more efficient places to live.

If you’re an installer looking to get ahead in rapidly evolving market, Kubu smart security sensors are the latest in smart home tech that your customers won’t be able to turn down.

If you’re interested in our range of doors that work with Kubu, give Dekko a call today – we’d love to hear from you. Visit www.dekkowindows.com.

SECURITAS PROVING A REAL HIT HAFFNER ACHIEVES FINALIST STATUS AT THE G23 AWARDS

Hardware specialist VBH has reported that its Securitas Security Window Espagnolette is proving very popular with window manufacturers.

As part of the company’s greenteQ range of casement window locking systems, Securitas sits alongside the entry level greenteQ Window Espagnolette, popular PAS24 tested Invicta Window Shootbolt and the recently introduced iQ Security Espagnolette that works with Kubu to provide smart home connectivity.

Securitas features pairs of mushroom headed cams that lock into both sides of a night vent striker plate, spreading the load if the window is attacked, rather than allowing all the force to be concentrated on one point. Each Securitas lock has a minimum of 4 mushroom cams (2 pairs) with the larger sizes boasting 4 pairs.

Securitas is very quick to fit, as all fixings are applied in the same direction and there are no extensions to connect.

VBH advise that Securitas fits most popular profile systems currently in use, as it is available with industry standard 20 and 22mm backsets and a choice of two mushroom cam heights. As well as providing security, the mushrooms are adjustable to ease or tighten gasket compression.

VBH Marketing Manager Gary Gleeson tells us “Securitas has been a popular addition to our range and is ideal for fabricators who want a robust, secure, window lock but want the ease of fitting and reduced stock-holding offered by an espagnolette type product.

Securitas has been successfully tested on PVCu windows to PAS24, and is rated as a PREMIUM product in the Q-secure Approved Products List.

Gary concludes, “Securitas is one of many locking options already within the greenteQ range, and we will be launching more soon. This will give window manufacturers even more choice when they buy from VBH. To find out more about Securitas and the rest of VBH’s range, visit www.vbhgb.com, email sales@vbhgb.com, or call 01634 263263.

EDGETECH IN THE RUNNING FOR TWO PRESTIGIOUS SCALE UP AWARDS

Machinery innovator Haffner Ltd has been named a finalist in the highly coveted Machinery Supplier of the Year category at the G23 Awards. The announcement comes as a testament to Haffner's unwavering commitment to excellence, innovation and dedication to supporting its customers.

Matt Thomas, Managing Director of Haffner Ltd, expressed his delight, saying, "Everyone at Haffner is thrilled to have been shortlisted for the G23 Machinery Supplier of the Year award. Over the years, we have continued to invest across the business, and we are now the industry's leading machinery supplier thanks to the dedication and commitment of our team."

Haffner's remarkable growth over the past few years, marked by substantial investments, demonstrates the company's commitment to machinery innovation.

The Staffordshire-based company is the exclusive UK supply partner of Graf Synergy which brings world-class seamless welding technology and patented welding techniques to its customers. It also the sole UK agent of Haffner Machinery and the UK’s strategic partner for FOM Industrie, known for quality aluminium machinery that combines cutting-edge technology with skilled engineering and competitive prices.

Matt said: "Haffner has seen exponential growth in the past few years thanks to the depth and breadth of our outstanding machinery offering. We also have an exceptional inhouse team of industry and technical experts who are committed to adding value to all customers' businesses."

Haffner, which took the title of Machinery Supplier of the Year at the G22 Awards, is delighted to be again recognised amongst the industry’s best. Matt said: “Winning the title of Machinery Supplier of the Year at the G22 Awards was an incredible achievement. To reach finalist status for a second year in succession is a huge achievement and celebrates the hard work and efforts of everyone at Haffner. We are looking forward to joining our fellow finalists and the wider industry on the night."

The G23 Awards ceremony takes place on Friday 24th November at London Hilton on Park Lane.

Tel: 01785 222421 – www.haffnerltd.com

esteemed Scale Up Awards.

The innovative firm has been recognised in both the Manufacturing Excellence and ESG (Environmental, Social and Governance) & Social Impact categories.

Organised by Business Leader, one of Britain's premier business magazines, the Scale Up Awards aim to celebrate the achievements of the most dynamic companies in the country.

Over five hundred entries were analysed by a panel of judges, with winners set to be announced at a glamorous gala dinner in November.

Despite the challenges the fenestration industry has faced in the recent years, Edgetech has continued to thrive, creating cutting-edge products, and actively supporting the community.

Edgetech’s latest flexible warm edge spacer will deliver even

more consistency, costeffectiveness, and will be longer lasting. Furthermore, it will be made using widely available materials to reduce the risk of disruptions to supply. Moreover, initiatives to encourage reel recycling, cut vehicle emissions and eradicate landfill waste are helping Edgetech to reduce its environmental impact. Edgetech also continues to give back to their community through charitable endeavours, including donating their time to Operation Christmas Child and meals to Coventry Food Bank.

Edgetech Managing Director Chris Alderson comments: “We’re delighted to have been recognised by the Scale Up Awards in this way.

“As a business, we have a long-standing commitment to giving back to the communities we’re a part of, and delivering continuous improvement, innovation, shareholder value and growth.

“Going forward, Edgetech will strive to continue producing the innovative products that help achieve outstanding building performance and cut carbon emissions around the world.” For more information, please call 02476 639931 or visit www.edgetechig.co.uk.

Edgetech, a proud part of the Quanex family, has earned the distinction of being named a finalist in the

"Haffner has seen exponential growth in the past few years thanks to the depth and breadth of our outstanding machinery offering."

WIN £10 CASH PRIZE!!

Circle three differences in the boxes below, fill in your contact details and send your competition entry to: FAO: Miss Christina Shaw, Glass News Competitions, 19 Heather Close, Tickhill, Doncaster, DN11 9UU or Email: christina@glassnews.co.uk. Entry deadline: 20/10/23.

CRL LOUVRED PERGOLAS CREATE A STYLISH OUTSIDE GARDEN ROOM TO ENJOY IN ALL SEASONS

Name: Tel:

Address:

As the weather turns towards autumn, CR Laurence is helping maximise the use of outside spaces, extending its Outdoor Living Collection with the launch of freestanding Louvred Pergolas. Providing a comfortable environment to enjoy an outdoor area, while protecting the user from the changing seasons, whether it be sun, wind or rain, CRL Louvred Pergolas with a bioclimatic roof, are ideal for a stylish garden room. With the ability to span large areas, the freestanding structure can cover outdoor kitchens, hot tubs and pools for yearround protection from the elements. The remotecontrolled bioclimatic slats are easily adjustable to let light through and promote airflow while keeping out

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harsh glare or can be completely closed for protection from the rain.

CRL Pergolas can span areas of up to 6.5 m by 4.5 m, with a maximum height of 3 m, with a modular design that enables multiple structures to be combined to cover larger spaces, ideal for commercial purposes.

The sleek lightweight attractive aluminium design, available in a choice of four on-trend RAL colours, is both aesthetically pleasing and robust. The inconspicuous drainage is cleverly integrated into the post, with rainwater channelled through the gutter into the drainpipe. The front profile of the post can be easily removed using a clip system to allow easy access to the drain.

For more information call CRL on 01706 863600, email crl@crlaurence.co.uk, or visit www.crlglassrooms.co.uk.

ACHIEVING A DAILY ‘ON TIME IN FULL’ DELIVERY RATE

OVER

OUR

DAY.

Visit

99.4% IS MORE THAN JUST

TYPICAL

THIS MAY SEEM SIMPLE BUT MEANS CUSTOMERS GET WHAT THEY WANT, WHEN THEY WANT IT. IT’S A MATTER OF FACT AND ONE OF THE THINGS THAT MAKES US DIFFERENT.

“Unparalleled customer service excellence”

GAIN A COMPETITIVE EDGE WITH THE HERITAGE COLLECTION FROM REGAL ALUMINIUM

Installers wanting to tap into higher value projects can get the feature-rich products they need with the Heritage Collection from Regal Aluminium. Managing Director Jason Bamford said: “The Heritage Collection gives installers a portfolio of high-end aluminium products to expand beyond the mass market offerings. Add in our hands-on tailored support that can help them realise the opportunities, and you have a winning combination for ambitious businesses.”

The Heritage Window, Single Door and Double Door provide the ideal solution for listed building renovations and large-scale refurbishment projects with conservation building requirements or planning constraints.

The aluminium Heritage Windows are available in fixed, tilt & turn, side hung or top hung casement options with a choice of

heritage or art deco hardware to complement the products. The heritage doors are available in single or double door options.

All products in the collection are available in a choice of standard or non-standard colours, including metallic, dual colour, textured and anodised effect finishes.

The system uses innovative polyamide thermal break technology to offer exceptional thermal efficiency that meets the latest requirements of Part L of Building Regulations.

The Interior Screening System perfectly complements the heritage windows and doors and helps to create light and airy internal environments. It can be used to divide or delineate residential and commercial spaces of any shape and size, while also providing an effective acoustic barrier. With a choice of hinged single and double doors, as well as pivot and sliding options to accompany the fixed glazed screen, the flexible and versatile system provides almost limitless design possibilities. All products in Regal’s Heritage Collection are fabricated by skilled operatives in the company’s state-of-the-art facilities in the East Midlands for outstanding quality every time. Jason commented: “Quality is always important – and we always deliver.”

The quality of the products is matched by the quality of the business support that’s available. Jason said: “I have over 30 years’ experience in the industry and it’s exciting to be able to use this experience to work with businesses that want to move to the next level.”

To find out more about the Heritage Collection and the support that’s available to maximise the opportunities it offers, contact Regal Aluminium today. Tel: 01773 483090 – regalaluminium.uk

“I have over 30 years’ experience in the industry and it’s exciting to be able to use this experience to work with businesses that want to move to the next level.”

SENIOR INTRODUCES NEW PAINT FINISH FOR ITS ALUMINIUM FENESTRATION SYSTEMS

Senior Architectural Systems, the UK’s largest privately owned aluminium fenestration solutions provider, has invested in its in-house powder coating facility to offer its customers a more practical and cost-effective alternative to anodised aluminium.

Senior can now offer a new ultra matt powder paint coating from Akzo Nobel which offers the same visual appearance as anodised aluminium but with a more consistent finish, superior colour retention and enhanced durability.

The new ultra matt finish can achieve the same aesthetic appeal of anodised aluminium but with better consistency, particularly between joints, and the extra advantage of allowing marks and scuffs to be repaired on site. It can offer enhanced durability, with up to five times more colour retention than standard coatings, and is competitively priced. The ultra matt coating can also help reduce the embedded carbon calculation associated with the adonising process, as it

is far less time intensive, produces less waste and is completely solvent-free.

Senior’s aluminium fenestration systems, finished in this new ultra matt coating, are currently being installed at a new commercial office project in Manchester which is at present the largest live project in the UK to utilise this new powder coating innovation.

Commenting, James Keeling-Heane, sales director at Senior Architectural Systems said: “At Senior we are proud to offer a wide range of specialist finishes in both RAL and limitless bespoke colours. As well as focusing on design flexibility, we have recently extended our in-house service to include more performance-based coatings, such as anti-bacterial and UV resistant finishes, but we appreciate that many of our fabricator and specification clients still prefer the look of anodised aluminium. That’s why we wanted to ensure that this part of our service also benefited from the latest innovation and investment.”

“We are delighted to be able to offer this new paint finish which emulates the look of anodised aluminium but provides a more consistent and durable finish. We are also proud that our aluminium systems will be used in conjunction with Akzo Nobel’s new coating on a new contract in Manchester and we will share more details of this scheme as work progresses.”

As powder coating can be an energyintensive process, Senior has invested and developed its in-house powder coating facility to be as efficient as possible, and specifically to reduce the amount of waste

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product being sent to landfill. As Senior can undertake all powder coating requirements at its Yorkshire facility without the need to outsource, embedded carbon through transportation can be reduced by consolidating deliveries. The risk of delays to project timelines is also reduced as the complete powder coating process is managed by Senior in-house.

For more information, please visit www.seniorarchitectural.co.uk or search for Senior Architectural Systems onTwitter, LinkedIn and Facebook.

A MODERN BUSINESS STARTS WITH IT

another job, or by finishing on site early. We are putting money directly in the pockets of our customers!”

PODFather is part of a suite of IT tools that is designed to help customers to sell more and improve profitability.

EasyAdmin works with Sternfenster Plus (SF+), which improves communication with customers and gives them greater insight into the fabricator’s manufacturing capacity, and the new virtual showroom, which was completed earlier this year.

During the pandemic lockdowns of 2020, Sternfenster quickly recognised that relying on traditional face-to-face selling was virtually impossible, even as demand was going through the roof as homeowners diverted funds away from holidays and put them into home improvement instead.

This sparked something of an IT revolution, as the Lincolnshirebased fabricator developed online systems that improved communication, bolstered the sales process, and created extra visibility of production, while building-in extra efficiencies that improved profitability.

“At Sternfenster, we were investing in IT long before the pandemic hit in 2020,” Sternfenster’s Sales Director Nathan Court says. “But during that crucial period when our movement was restricted, it quickly dawned on people that online tools and systems can offer new and efficient ways of working.

“Since then, we have invested in this side of the business further, and we are seeing huge improvements in our KPIs, which directly benefits our customers – sometimes by simply making them more profitable.”

One IT initiative that has delivered exceptional results is the fabricator’s PODFather, which uses a barcoding system to track frames and glass through the production process and on to vehicles. They are then electronically signed off when successfully delivered.

As a result, Sternfenster Transport team now consistently post on-time-in-full (otif) figures of more than 99.5% for delivering within the allotted two-hour delivery window, which feed through to improved profits and opportunities for its customers.

“Our drivers plan their journeys several days in advance, so they can give our customers a twohour window for delivery,” Nathan says. “If we look at a recent fiveweek window over the summer,

our drivers were achieving an average otif figure of 99.88%.

“If we take the latest week’s figures, we can see that the vast majority of deliveries (83.1%) arrived in the first hour. And of those that arrived outside of the agreed two-hour window (13.7%), all were early so there were no negative repercussions for the customer. None were late.

“We are proud of this achievement because it demonstrates that we have been investing in the right areas of the business for our customers’ benefit.

“Time spent on site is expensive,” he said. “If our customers know that we will be arriving on site in a two-hour window, it allows them to plan their day productively, either by scheduling time on

At the heart is Sternfenster’s EasyAdmin system, which allows businesses to produce professional quotes very quickly for homeowners. It also allows window installation companies to have complete oversight of their profit and loss. This information is updated daily and allows business owners to see the health of their accounts in real time.

“More than 50% of our orders now come to us via EasyAdmin, and we are in the process of upgrading the software so that will integrate more closely with our other IT services,” Nathan says. “Exciting times are ahead –we have invested heavily in our eagerly awaited EasyAdmin+ software.

“Due to launch in 2024, our new cloud-based system is packed with features and benefits to help the modern day window company be more efficient and responsive to their customers ever-changing needs, as well as giving them more control over their operations, saving money in the process.”

“We created CGI videos for each of our PVC-U and aluminium products,” Nathan says. “Each one-minute fly-through provides a close-up of our products’ key features.

“These sit within a virtual showroom, which showcases each product’s technical specs, colour options, hardware options, brochures and locks – all presented in a series of drop-down menus. These sit alongside a CGI hero image with interactive ‘hotspots’ highlighted, which give contextual detail for the areas of the window.

And the moment this page is opened our virtual salesman video will start to sell and present the window to the viewer in a relaxed but comprehensive manner.”

Nathan argues that developing an IT environment is critical in a modern window company.

“These tools aren’t there to look pretty,” he says. “They are offered to our customers so they can remove unnecessary processes, speed up operations, spend less time on site, and sell more easily.

“If your idea of an efficient use of IT is a spreadsheet, then maybe you should talk to us to see how we can make you more profitable, without excessive up-front costs!”

For more information visit www.sternfenster.com email sales@sternfenster.co.uk or call 01522 512525.

‘IT’, ‘CRM systems’, ‘virtual showrooms’, ‘barcode tracking’ –this is the language of modern business, argues Sternfenster’s Sales Director Nathan Court, not a ‘nice-tohave’. We report.

Nathan Court

PREMIER ARCHES STRENGTHENS WORKFORCE TO SPEARHEAD BUSINESS GROWTH

clear and honest customer service, and making our customers’ lives as easy as possible. With a commitment to continual recruitment and training, we’re ensuring all three tenets are met, and that our customers are always provided with the best.

“With the recent recruitment of seven new team members in the past three months,

we’ve significantly boosted our production capacity and overall expertise, and eliminated any room for error.”

Established in 2015, Premier Arches manufactures and supplies arched, angled, gable, circular and entirely bespoke windows and doors in a range of stocked systems, offering a full service to

fabricators, trade counters, installers and local builders.

The company transforms the often daunting procedure of profile bending into a simple and pain-free process, saving fabricators time and money, and helping them win more lucrative projects which would otherwise be turned down.

An instant online pricing and ordering system as well as professional CAD drawings and nationwide delivery also contribute to the company’s commitment to excellent service.

With a team of nearly 40, the St Helensbased company now has a skilled range of fabricators, delivery drivers, warehouse operatives, order processors, administrators and directors, all dedicated to the end goal of keeping customers happy.

Managing Director Sean Greenall

comments: “At Premier Arches, we’ve always operated on three core principles – exceptional manufacturing quality,

Sean concludes: “At Premier Arches, we are committed to delivering outstanding products and services, ensuring our customers’ satisfaction every step of the way – we’re constantly on the lookout for skilled people to join our growing team, and to keep up Premier Arches’ reputation as the UK’s number one arched frame supplier.”

Visit www.premierarches.co.uk.

TUFFX EXPANDS PREMISES IN RESPONSE TO DEMAND FRAMEXPRESS CELEBRATES 25 YEARS AS AN EPWIN WINDOW SYSTEMS FABRICATOR

TuffX has extended its factory by 10,000ft, making room for new machinery to support the on-going growth in production of its popular Infinity roof lights range.

The Knowsley premises has expanded into an adjoining unit, with the additional space dedicated to the production of Infinity products. The premises are being increased to meet growing demand for the leading toughened safety glass specialist’s range of roof lights, walk-on units, fire-rated walk on units and roof lanterns.

As part of the expansion, in what will be a £1m investment in total, TuffX has purchased more new machinery to support its growing output. This includes a new TK heat soak oven and a Dip-Tech digital printing machine, which will be used not only to print opaque borders onto Infinity

glass products but also to allow patterns to be added to other TuffX products, such as personalising balcony glass with company logos, for example.

TuffX has also purchased a fourth Bovone straight line edging (SLE) machine, which is used to finish edges on popular processed glass products such as balcony and balustrade glass at varying thicknesses. This machine will go into the original factory site where more space has now been created after the relocation of Infinity’s production.

“Demand for our infinity roof lights has grown year on year since their introduction, as they’ve proved popular with homeowners and installers alike thanks to their easy ‘straight from the box’ installation,” said TuffX’s Commercial Director Paul Higgins.

“Demand for laminated glass has also grown, due to the popularity of glass balustrades and balconies in both commercial and residential properties. So increasing our premises will ensure we have the room and equipment we need to meet these demands.

“Our factory expansion is the latest part of our planned schedule of on-going investment which has included more machinery, space, staff and fleet vehicles. So we can ensure we have what and who we need to make sure our specialist products get to the people who want them – on time, anywhere in the UK, all produced and delivered with the consistently high quality our customers know to expect from us.”

www.tuffxglass.co.uk

Telford’s Framexpress is celebrating 25 years as an Epwin Window Systems fabricator – and 25 years in business. This dual commemoration not only symbolises the success and resilience of the business, but also underscores the commitment to excellence that has been the cornerstone of Framexpress since its inception in 1998.

Mark Westbrook, joint Managing Director with Stuart Green, said: “It’s an incredibly exciting time at Framexpress, as 2023 marks 25 years of us doing exactly what we say on the tin – offering a fast, efficient service and brilliantly manufactured products. We’re proud to say we’ve been an Epwin Window Systems fabricator since day one.”

To mark the anniversary, Lawson Price, Technical Manager and Neil Dattani, Key Account Manager at Epwin Window Systems, presented Mark and Stuart with a commemorative plaque. Lawson said: “2023 is a significant year for Framexpress. We’re delighted to have been part of their story from the very beginning – and look forward to the next 25 years!”

Framexpress was launched by Stuart Green and Mark Westbrook in 1998 after an extensive career in the glazing industry with the Epwin Group.

The business fabricates the Optima and PatioMaster systems, including the Triple Track option. Mark commented: “Our ethos at Framexpress has always been built on achieving the highest standards on every product we deliver. That starts with the systems we choose to manufacture. We literally know Epwin Window Systems

products from the inside out and we’ve never had any reason to look beyond what they have to offer.”

The wisdom of the decision to manufacture Epwin Window Systems is borne out in Framexpress’s journey since it was founded. It has grown from a company of four people to a team of more than 140 people today. It has vastly expanded its manufacturing premises in Telford to in excess of 50,000 sq ft. It carefully nurtures its relationships with its more than 400 regular customers across the UK.

Twenty-five years with one supplier is a significant milestone, especially when it’s matched with 25 years in business. It’s testament to the strength of the relationship – and the quality of the products that are fabricated.

Tel: 0845 340 3968

www.epwinwindowsystems.co.uk

Left to Right: Mark Westbrook - Framexpress, Stuart Green - Framexpress, Lawon Price - Epwin Window Systems, Neil Dattani - Epwin Window Systems

Leading arched frame supplier Premier Arches has strengthened its workforce with the recent recruitment of seven new fabricators, bolstering both production and capacity, and spearheading business growth.

IT’S ALL ABOUT GLAZPART…

With the current emphasis on ventilation and trickle vents specifically, it’s easy to forget the variety of products Glazpart provide for the fenestration market. Can we start by looking at these and how it all started back in 1986?

When Glazpart was established in 1985 in Banbury, the company set out to be a dynamic, high technology plastic injection moulding company that could offer product solutions, initially to the construction sector. We built complete in-house facilities so that from design to production we could supply high quality mouldings to the construction industry but with our capability and expertise, this quickly developed into manufacturing and supplying to many other sectors such as automotive, furniture, industrial, health, etc.

Glazpart’s success can be attributed to good business practice, management and its well-trained and creative work force. This combined with continuing investment in the most advanced technology and machinery has established an enviable reputation within the plastics industry. Continuing success can only be maintained however in any market-place by meeting customer needs and expectations not only in product design but in quality, delivery and services. Here too we have invested in

the necessary standards and practices to achieve maximum customer satisfaction. Glazpart is ISO 9001:2015 certified as well as having achieved British Board of Agrément certification for many of its products.

All this helps to ensure that The Glazpart Group can offer the customer complete satisfaction in an ever-increasing global market. Today Glazpart has offices and warehousing in the USA, partnerships in China and distributors across the globe from Europe to Asia to Australia and America.

In terms of products, we offer the “one stop shop” solution for all window fabrication and installation needs and deliver cost effective solutions for window and glass spacing, alignment, security and protection.

For system houses we offer design support and supply of construction components such as run up blocks, locking and handle wedges to cill joiners and end caps.

Window aesthetics are improved through our standard range of moulding materials colour matched to linear wrapped profile foil colours for visible components such as drain and screw cap covers.

For fabricators and installers improved alignment is delivered from the widest range of products available.

Glass is aligned from our extensive range of glass setting and location blocks (flat packers). These integrate with bridge and wedge packers which support the glass whilst allowing free passage for ventilation and water drainage. Our wide range of flexi corner wedges is the best solution on the market – technically it is the best means of toeing and healing glass.

Frames are aligned with our wide range of colour coded frame packers, aligning the window frame to the window reveal. Our fixing lugs offer security enhancements whilst reducing thermal transmission across the thermal bridge in the cavity.

Window and glass protection reduces rework and damage with our range of glass and window frame corner protectors, reducing damage during fabrication, transit and installation.

For installers we even offer environmentally friendly glazing shovels to ensure correct installation of glass and frames on site or in the factory.

Glazpart’s product ranges improve window security and protection when installed correctly as detailed by your window system manufacturers guidelines improving the windows strength and security with the highest quality products once installed.

Would you describe yourselves as, predominately, plastic injection moulding specialists?

Yes, it’s what we do and what we do best. However, our account management team also offer consultation in the form of product advice and solutions. For example, keeping our customers up to speed with incoming and changing legislation and information is one of our biggest strengths. This was particularly an advantage in June 2022, when the changes to Approved Document F were enacted into Building Regulations. Our team were there to help our customers and the industry in general, to comply with the new regulations.

As a business we evolve with the markets and its needs so we have developed secondary operations which add value and even camouflage our components on for example window profiles, with the growth in colour.

Do you actually work on concept, design, tooling and manufacture for customers, such that plastic

injection moulding products are to an individual’s requirements?

Manufacturing bespoke products is one of our specialities from concept right through to production and delivery. The Link Vent range is a case in point where we produce to the exact colours or finishes our customers require, matching literally any window or door colour or finish. We also have worked with some specialist window manufacturers and fabricators on bespoke trickle vents.

You also have a Furniture Fittings and Tube Inserts section. Are these ‘off the rack” standard products that are used across the industry?

Our furniture products can be both standardised or bespoke. They are designed to add the finishing touches to furniture and our tube inserts protect against burrs on tube ends. Many of our furniture fittings are unique to Glazpart and are either patent or design protected.

These include our ranges of pyramid headed square inserts, dome headed rectangular inserts, threaded inserts and tube adjusters featuring metal threads. Our products are used by many furniture manufacturers who factor them into their designs and many people may be unaware but Glazpart products are found in offices and conference venues across the world in chairs, tables, desks and other furniture applications.

You also produce promotional products….is this for individual customers or is there a range that customers can choose from?

With everything else we do, we have produced promotional items but as yet we haven’t developed a full “off the shelf” range but we could and perhaps might as promotional items are increasing. Basically, when it comes to any product made of

GLASS NEWS’ EDITOR, CHRIS CHAMPION, PUTS A SERIES OF QUESTIONS TO GLAZPART’S SALES DIRECTOR, DEAN BRADLEY

Dean Bradley

plastic, if the volumes add up then we can help design and manufacture for our customers.

At the FIT Show you introduced the Glazpartners programme and, impressively, displayed a wide range of profiles that showed your trickle vent in use. The question I have, are there any profiles that you can’t service and work with?

There may be the odd application on a system where there are challenges, but these are limited and depend on the product. Most of our glazing accessories for example are used universally.

I believe you offer a Surface Foiling service. Can you explain the methodology as it seems that foiling such small and relatively complicated shapes must be challenging?

The challenges are overcome thanks to our investment in technology. Glazpart is proud to be an approved colour paint sprayer for many paint systems developed for application onto plastic.

The spray systems are special coatings designed to paint uPVC and other hard plastic such as ABS, polycarbonate and acrylic where the systems form a molecular cross bond with the plastic surface.

To enable the production of coloured window frames, coloured doors and coloured conservatories thousands of colours are available. We can offer all standard RAL and BS colours and match to most other colour systems. In addition, we have a specialist colour matching service that allows us to match non-standard colours and supplied colour samples.

Our systems are extremely colour stable and resistant to UV and will hold its colour, without excessive fading.

In addition, our systems do not contain lead, cadmium, zinc, formaldehyde or isocyanates so is kinder to the environment and safer for operators.

We have to think well ahead and plan for changes to Building Regulations and for that matter any new or changing legislation. Our team stay well up to speed and we are engaging with government at the consultation stage of policy or legislation changes. We are also members of several different sector trade bodies. These are good forums to share and challenge views and thoughts on the impact of changing legislation. Once we know for sure that regulations are changing, we plan accordingly, just as we did when Approved Document F changed. We planned and launched the Link Vent 4000 just as the new legislation was enacted. This helped companies comply as the new addition (size) to the Link Vent range allowed for pretty much any window replacement and in new build to meet the regulatory requirements around ventilation.

The concept of working in partnership with fabricators, system houses, distributors and trade houses and, of course, media and events partners, makes great sense and that was demonstrated at the FIT Show. I understand why fabricators, in particular, make

good partners but I was surprised that there weren’t more system houses working with you. Is this simply because they are looking at maximising profile tonnage and ancillaries are not on their radar?

The forward-thinking systems houses now have glazing accessories very much on their radar and we are working closely with some and in discussions with others about working together. The best example we have of collaborative working with a systems house can clearly be seen with the work we’ve achieved in partnership with REHAU on product development and promotion. Glazpart has always been at the forefront of industry events, both in supporting and contributing to the proceedings. With the Glazing Summit nearly upon us, what do you believe are the ‘hot topics’ that the industry needs to debate?

I am delighted to have been invited to represent Glazpart on the panel discussion in the morning session of the Glazing Summit where I will discussing the “regulatory minefield”. I can’t give too much away just yet but I would expect several hot topics to be covered as regulations, changes, incoming and enforcing are all critical to our industry and they wont be stopping being introduced soon.

How would you describe the market at the present time? We went through the boom, post Covid, but are we now back at preCovid levels of business?

Generally, the market has recovered well post-pandemic and lockdown but now that things have settled down, I think we are back to steady and relatively slow market growth. The cost of living and capital has and is affecting the home improvement sector of that there is no doubt. There are still some tough times ahead, as the fall out of Brexit continues, the political and economic uncertainty with an election next year and of course the global fuel prices as well as the war in Ukraine all continues to impact.

Will the Building Regulations for New Build in 2025 have a significant effect on Glazpart’s business?

Not significant, as new build is a small percentage of the overall construction output. We will however as we always do, have to factor in the changes to the regulations.

Do you think that new regulations for replacement windows is inevitable…..any guess as to the required thermal transmission in w/m2/k?

Yes, but we must reflect on the fact we are an unintended consequence of changes in improved thermal insulation and next generation heating systems, especially new fuel sources as we decarbonise. If I were to guess then U values of 0.80, especially using triple glazing for new build.

It seems as if the industry believe 0.80 w/m2/k will be the requirement for New Build even though no decision has yet been made. Do you believe that a 70mm PVCu system with argon filled double glazing can achieve that, or even with triple glazing and fancy gases?

0.80 is achievable in Europe so why not over the channel, even with our diversity of window designs versus tilt and turn. The use of triple glazing will come down to the semantics included in the final approved documents. The source of this being COP summits and politicians’ interpretations and negotiations. Technically, triple isn’t a requirement for compliance but watch this space.

As homeowners have become more

Foiling in general has become a large part of the profile business and has foiling of trickle vents proved, not just desirable, but vital to the industry?

discerning, foiling and accurate colour/finish matching is key to trickle vents being fully accepted by homeowners and the trade.

I’m guessing that the Building Regulations have had a significant influence on your business making trickle vents an absolute requirement. How do you manage to keep up to date with requirements and, indeed, look at future needs as I presume design, tooling and manufacture of new products is not a speedy operation?

Glazpart's Fay Bibi and Dean Bradley welcome David Thornton of The Window Company (Contracts) to the Glazpartner programme

DANNY WILLIAMS ‘COLD CALLING’

Each month our special correspondent Danny Williams* replies to a reader’s letter...

“’As the editor of this magnum opus, I have taken the liberty of hijacking this month’s ‘Cold Calling’ to pose my own correspondence to you. This has been prompted by two pieces of research that allude to issues facing ‘Generation Z’ – those born between 1996 and 2012 – who are apparently ultra-sensitive to issues relating to the environment, including profound mental health problems according to one of the reports. As someone that has expressed some profound views about education and employment in the past, I wonder what your take is on some of the findings? Should this be taken with a pinch of salt, or should we take notice when we seek to employ any of the later generations?”

Well M’Lud, after spending an hour or two deciphering your note into Essexese, I decided that a/ You wrote to me with your tongue planted firmly in your cheek and b/ You guessed, quite rightly it has to be said, that I would treat this and especially the other twaddle that you passed on, with the contempt it deserves.

Whilst I am also one of the Baby Boomers that you refer to, and the term ‘Generation X’ is familiar to me as the punk band of that name, I had no idea either that this generation naming is a thing. And to be honest Chris, I am struggling to care although I have been known to bandy about the term ‘snowflake’ as a general characterisation of a certain band of fluffy, navel gazing, mostly young people. Does that count?

The ‘Gen Z’ referred to in these apparently serious surveys, are those born between 1996-2012, though how they can be so specific is beyond me. But let’s go with this particular flow…

In the first of these surveys, carried out by Amnesty International across 10,000 young people and cited by Swytch Technology, who perhaps unsurprisingly manufacture kits that convert pedal cycles to electrical assistance, findings include:

• 43% of Gen Z agree that energy efficiency is the first thing they look for when purchasing a new product.

• 64% of Gen Z agree that environmentally friendly initiatives have the greatest influence over the brands they shop for

• 23% of Gen Z no longer use their cars for short journeys

• 19% say they plan on engaging in more active modes of transport - including walking and cycling

• 60% of Gen Z are hoping to secure a career in sustainability

My first thought is that with an age range between 27 and 11 years, large numbers in this cohort won’t be old enough to hold a driving licence, whilst few will own or rent their own homes. Indeed, many will only just be old enough to travel unaccompanied on public transport, so I cannot take the results of this too seriously, at least with the age group targeted.

A friend of mine involved in ‘public relations’ always says he only does it because he couldn’t get a proper job, but he assures me that the premise behind the BS quoted by this cycle company, is stretching it even by the somewhat elastic parameters of ‘fact’ that even he has used in his quest to persuade others.

Not only is it misdirected because Generation Z simply does not have meaningful spending power, but it also suggests that they are the only generation that actually cares about these issues. How about their parents and, actually, grandparents that are fighting to keep a roof over their heads against astonishing rises in the cost of living, including of course, energy costs? With gas and electricity

charges multiplying after the Russians decided to help themselves to another country that they fancied for their own, millions of ‘Baby Boomers’, ‘Generation X’. and ‘Millennials’ are now very focused on energy efficiency, believe me.

However, this patronising, ill-conceived twaddle is surpassed by another report that is actually headed: **Case study available** More than half of Gen Z have taken time off work due to stress, anxiety and depression. Staff absenteeism due to ecoanxiety reaches record-level highs: 33% of Gen Z would never apply at a company that doesn't prioritise sustainability.

This is signed off by Mark Tait, who is the CEO and founder of SaveMoneyCutCarbon which apparently ‘supplies over 75 leading technologies across solar, lighting, water solutions and more to make your operations as low-cost and planetfriendly as possible - all with a single partner.’

The release goes on to say that ‘Levels of profound concern about the state of our planet’s climate are rising to the point where people are unable to perform at work – defined as “eco-anxiety”. While it is not yet a medically diagnosable condition, its growing prevalence can be seen to impact all aspects of life, affecting all age groups. Force of Nature, a youth non-profit organisation now reveals that over 70% of young people feel hopeless due to the climate crisis and 56% believe humanity is doomed, while just 26% feel that they know how to contribute to solving the problem. This comes as staff absenteeism due to poor mental health is at record-level highs, with 56% of Gen Z stating they needed to take time off due to stress, anxiety and depression according to Unmind.”

My loyal reader will know that I am very mindful of mental health and not nearly enough is done to understand and support those who suffer, including by me, but it is a subject by its very nature is an ongoing project. My problem however, is that this sort of old guff (and I am being polite here) does little towards the greater goal of improving mental health, by undermining it with such gormless messages. And all towards flogging a few solar panels… Again, Generation Z is cited, who might just be old enough for gainful employment, whilst others will have many years left at full time education even if they decide to get themselves some proper skills rather than swan around at university spending years gaining a spurious degree and tens of thousands in debt.

I share your concerns about the environment – I manufacture and sell products that are fundamentally energy saving and efficient – but if any of the young people that work for me were to shuffle into my office sobbing about the plight of baby seals, you might imagine my response. And I am a caring sharing sort of employer too… Chris, you knew when you sent this stuff to me that you were poking the tiger, and whilst I knew just what you were up to, I went willingly poked and read through this material, which is about as misguided and cheap as I might imagine. Using issues as serious as mental health and the welfare of young people to flog bike parts and energy efficient lighting in such a way, is off the scale cynical.

Thank you for the opportunity to call them out Chris.

* Danny Williams is managing director of Chelmsford based Pioneer Trading and has been involved with all aspects of the windows and doors industry for 35 years. His activities include manufacturing a full range of windows and doors in PVC-U and aluminium, an IGU facility, retailing and commercial contracting.

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IT’S ALL ABOUT YOU...

Where were you born and live currently?

I was born in Derbyshire and still live 5 miles from our current manufacturing facility near Belper.

Your education and the subject or activity in which you excelled?

I went to Swanwick Hall the local state school, and studied mechanical engineering, along with a range of other supporting subjects. I’ve always had an interest and aptitude for anything mechanical, with a hands-on, practical approach to learning.

From an early age I was taking apart and rebuilding bikes, motorbikes, and whatever else I could get my hands on.

Your favourite sports or interests?

I’m not mad into sports to be honest, other than having a keen interest in motorsport, particularly F1. I went to the Belgium Grand Prix last year and will be traveling to Las Vegas this year to enjoy the race weekend.

Your biggest regret in life?

I’m not sure it’s a regret as such, but I do sometimes have to temper my desire to achieve perfection on the first pass. Sometimes I have to remind myself Rome wasn’t built in a day.

The temptation you can’t resist...?

To run with an idea or request from one of our customers! The enthusiasm around Sheerline is just too infectious to resist sometimes.

Someone or something that inspires you?

Elon Musk’s approach to his manufacturing businesses. The way he maintains a hands-on approach and gets involved in fine technical detail, while also guiding the strategic direction of Tesla and Space X exemplifies my own approach to management. He’s fundamentally changed

the sectors he operates in and that’s very much our own ambitions for Sheerline.

YOUR CAREER...

When and how did you join this industry?

Sometimes it feels like I’ve been involved since birth! But I actually started aged 16 with a Saturday job, decommissioning old extrusion tools, taking them apart so they could be sold for scrap. Post school I joined HL Plastics as a Tool Room Apprentice, before serving my time and eventually running the tool room at the Denby site. Taking the department from 5 to 12 during my eight years there. It’s given me a good, common-sense approach to my current

role and an understanding of how each department in a business has a knock-on effect on every other function.

What is your job?

My title is Technical Production Director, but that only really captures part of my role as I sit across every manufacturing and fulfilment function from raw material to extrusion, injection moulding, painting, assembly and dispatch. It’s part production and part operations – making sure everything works together in a cohesive way.

Your greatest achievement?

At the start of my career getting the Apprentice of the Year award felt like a big personal achievement. But more recently

I’d have to say being involved in taking Garnalex/Sheerline from inception –literally a discussion around our family table to one of (if not the most) vertically integrated aluminium extruders in the UK in 5 years feels like a bigger achievement. It’s a real joint effort of course, and the core Sheerline team have been handpicked because we know they share our passion for delivering the best products and service to our customers.

AND YOUR FUTURE...

What would you like to do if you weren’t in this industry?

Back at school if you’d have asked me that I’d have said something like working in F1 development, definitely still something hands-on and engineering based. Now I’m not sure I’d want to do anything else! Fenestration gets into your blood after a while.

A particular ambition?

Maintain our lead in delivering the best balance of thermal performance, quality and value in the market. We are already making big strategic investments in the future of the business to ensure we help the UK produce more of the aluminium it uses at home rather than abroad. For us it’s about securing local jobs and building a wellrespected aluminium business that people like dealing with.

The way you want to be remembered?

Ask me in 30 years!

THIS MONTH: Ross Hartshorn, Technical Production Director, Garnalex Ross started as an apprentice in tooling design, manufacturing, and maintenance at HL Plastics. Part of the original core team at Garnalex, home to the Sheerline brand of aluminium systems, Ross has been instrumental in moving forward customer’s expectations of service levels and performance in the sector.

If you would like to appear in ‘Face to Face’, or would like to nominate someone else to be featured, simply email

INSULATED GLASS PERFORMANCE THAT’S BUILT BY DESIGN

WHAT GETS MEASURED, GETS IMPROVED

Rhonda Ridge of Ab Initio’s installation

management system, AdminBase, talks about the importance of measuring data, and explains why installation businesses need a comprehensive CRM system to stay ahead of the competition.

According to management theorist Peter Drucker, what gets measured, gets improved. He’s right but to harness the true power of data, businesses need to be sure they are measuring the right things in the right way. It should be a company-wide all-inclusive approach, that begins at the very start of the sales process and follows the customer journey through to fruition. Only then can businesses make sense of the data in front of them and use it to make informed decisions. The only way to successfully manage information in this way is automation.

An all-encompassing CRM system will have features to reliably hold information about leads from the moment they come into the business, through to fruition. It can manage all data throughout the customer journey, and support any after-sales service that might be required. This means companies can track trends, identify areas of the business that need further improvement, and recognise what is going well for added insight.

BOOSTING LEADS AND CONVERSION RATES

Just focusing on the sales process for a moment, with the right system in place, sales reps can access better data, meaning they can do their jobs more efficiently and develop a more tailored approach to improve conversion rates. The right CRM is also helpful for keeping track of costs. It’s no good simply tracking the cost of business once a prospect becomes a customer, because it matters whether it costs you a little or a lot to win the business. Understanding how much it costs to

generate confirmed revenue is like gold dust for marketing teams because they know where and how to concentrate their efforts for maximum benefit – i.e. how to generate more income with less budget.

UPGRADE WITH ADMINBASE

AdminBase is a CRM system that has been designed for installation businesses specifically and manages data from the very beginning of the customer journey, to the very end. The system has always managed leads as part of its offering but has recently had an upgrade to extend the facility that manages enquiries submitted via a customer’s website. When a homeowner contacts an installation business via their website, they are now able to submit photos along with their quote or brochure request that will automatically be entered into the AdminBase system with the lead.

In addition to gathering and managing information up front, AdminBase offers a bird’s eye view of data through the sale and for the duration of the installation. The My AdminBase Diary app for example holds

all information about a project and allows installers to attach PDFs, pictures, videos, voice recordings, spreadsheets and any other useful information to each lead or contract record. The app also now makes it easy for managers to see the appointments assigned to their team members as well as their own. So, for example an installation manager can view the appointments assigned to fitters and add their own photos to the job to feed back into the contract in AdminBase.

The Taskboard element of the system is also a great way for installation businesses to monitor the detail behind the projects. It highlights bottlenecks where people may be overworked, and any areas deemed to still have capacity. The system also ensures there is visibility and accountability across the business so that no individual takes on more than they can handle, and no one gets away with hiding in the shadows and not pulling their weight. In short, it improves teamwork.

INFORMED DECISIONS FOR CONTINUOUS IMPROVEMENT

All these features, and so many more that make up AdminBase, cumulatively mean that home improvement companies can track costings from the beginning of the customer journey, right through to an installation being signed off, including any snagging issues that might occur. They allow businesses to measure the right things in the right way to help make informed decisions and ultimately follow a path of continuous improvement for a sustained competitive advantage.

Rhonda Ridge

C hris Nel son

We s t Co r nwall Plastic s

...and it’s as simple as sketching on a pad.

"Our sales have risen 20% in six weeks with Framepoint."

CUSTOMER RETENTION: THE UNSUNG HERO OF BUSINESS SUCCESS

Employing a customer relationship management (CRM) system affords businesses a detailed understanding of their customers, and has the power to increase productivity, boost sales, and keep customer retention levels high. However, it’s important to note that implementing a CRM into your business strategy isn’t a quick fix to help protect and strengthen your current customers.

In the fast-paced world of business, the pursuit of new customers often takes centre stage. Companies allocate substantial resources and energy to marketing campaigns, lead generation, and attracting fresh faces through their doors. However, whilst acquiring new customers is important for growth, it's equally vital to remember the unsung hero of business success: managing your current customers. Whilst the quest for new customers is undeniably important, it’s essential not to underestimate the value of managing and retaining your current customer base. Customer retention is not just a strategy; it’s a mindset that recognises the long-term benefits of nurturing relationships, fostering loyalty, and ensuring consistent revenue. By prioritising customer retention alongside customer acquisition, businesses can achieve a more balanced and sustainable path to success – fostering growth that endures even in the face of changing market dynamics. But the question remains: how can your business ensure that customer

Kirsty Winter, General Manager at Insight Data, shares: “As businesses grow digitally, it’s tempting to view CRMs as a onestop-shop that help improve customer relationships. Yet implementing a generic CRM tool into your business strategy may fail to offer the specific needs your business requires.

“At Insight Data, our CRM tool, Salestracker, has been designed with the fenestration industry in mind. It provides immediate, up-to-date access to customer activity logs that highlight a customer’s history, purchases, and queries. Unlike other CRM tools, Salestracker doesn’t allow this information to remain dormant. Instead, it’s in-built task manager sets tasks for yourself and other members of your team, supporting your customer retention with automated reminders and overdue message alerts.

“At a time where the industry is facing a variety of challenges, it’s a no-brainer as to why keeping your customers happy and committed to your business is important. Thanks to Salestracker, users are equipped to identify cross-selling and up-selling opportunities based on customer behaviour and purchase history – helping enhance your customer’s experiences.

“Salestracker exists as a trusted platform for sales representatives. In fact, our research highlights how businesses using our CRM system streamline their sales. In comparison to other competitors, thanks to Salestracker they report over a 30% profit. In an economy where time cannot be wasted, it’s important to work smarter not harder when establishing connections between data, contacts, and sales materials.”

With over 800 users, including industryleading building product suppliers, Salestracker offers its users the opportunity to strengthen customer relationships and a proactive means of supporting existing customers who may previously have slipped through the cracks.

Insight has the data to structure your marketing plans, increase rates on campaigns and dive into the data specifics you need to make better business decisions. As leading experts within the fenestration industry, Insight Data continuously update, verify, and manage the data that sits within their CRM tool more often than any other data provider.

If you want to gain access to the perfect tool for business growth and customer management, contact Insight Data on 01934 808 293 or email us at hello@insightdata.co.uk.

“Thanks to this, Salestracker exists as a trusted platform for sales representatives. In fact, our research highlights how businesses using our CRM system streamline their sales. In comparison to other competitors, thanks to Salestracker they report over a 30% profit. In an economy where time cannot be wasted, it’s important to work smarter not harder when establishing connections between data, contacts, and sales materials.”

Kirsty Winter, General Manager at Insight Data, explores how your business can build better customer relationships using technology thanks to Insight Data’s exclusive online sales and marketing platform, Salestracker.

Kirsty Winter

SIX YEARS OF SUCCESS

– PST’S INNOVATIVE SOFTWARE REVOLUTIONISES SUPALITE’S MANUFACTURING PROCESSES

Leading software solution provider PST is celebrating six successful years of serving renowned tiled conservatory roof supplier SupaLite, having significantly streamlined the company’s manufacturing processes.

Since 2017, SupaLite has been utilising Virtual Shopfloor, PST’s innovative manufacturing-based software that allows fabricators to choose from a library of 3D model templates or create custom designs from scratch using a free form tool.

Alan Watters, SupaLite’s Technical Director, comments: “Our initial discussions with PST took place at the FIT Show, and since then our partnership has flourished. We now use Virtual Shopfloor primarily for fabricating our signature SupaLite roof systems, as well as our ILite Flat Roof Orangery System.

“Prior to our partnership with PST, our processes required us to flat-pack only about 75% of our roofs, which entailed physically assembling the roof on the shop floor to ensure all components matched up accurately. With the introduction of Virtual

Shopfloor, we’ve been able to bypass this physical assembly step and significantly boost our productivity.

“Since 2017, our collaboration with PST has been an evolving one. Alongside Virtual

Shopfloor, we’ve also implemented their CAST software, a cloud-based centralised management solution that allows for multi-user access and editing of centrally stored contracts. CAST has also facilitated the batching of multiple roofs together, optimising our processes even further.

“The tangible benefits of using PST’s software solutions have been evident in the material savings and time efficiencies we’ve experienced, and we would certainly recommend a collaboration with this dynamic company to others.”

PST Managing Director Neil Travers adds:

“To have partnered with SupaLite, a leading name in the conservatory roof market, is an honour, and I’m so pleased to see Virtual Shopfloor and CAST helping to streamline their manufacturing processes.

“PST is committed to adapting and innovating in response to the dynamic shifts in market demand, and as we expand, we look forward to a continued and thriving partnership with SupaLite.”

For more information, visit www.pstonline. co.uk and www.supaliteroof.co.uk.

The Sketch

‘WOMEN LEADING THE WAY WHEN IT COMES TO SOFTWARE’, SAYS TOMMY TRINDER

New

from software pioneers,

The rise and rise of Tommy Trinder is due in no small part to the women of our industry, according to the firm’s Business Development Manager, Tom Barfield.

“Around 20 window companies switch to using Tommy Trinder for their selling every month,” says Tom. “And for around a third of firms that join us, there has been a woman’s influence at work.”

“Sometimes she’ll be a partner or co-owner of the business. And, typically, she is the ‘admin supremo’, responsible for managing the sales, contracts, and survey administration process. So she sees

first-hand how much the window installer struggles to quote projects. And, of course, she is the first to get it in the neck from clients if things go wrong as a result of unclear or garbled sales processes; a sure-fire motivation to push for better technology!”

Do men and women have different objectives when it comes to buying software? Says Tom; “Men get very excited about the potential of Tommy Trinder for making them more money! How it will eliminate costly mistakes and win more orders. But women tend to consider the whole experience of how the app fits into their lives, especially if they

have families. Long hours spent toiling over quotes can have a direct impact on lack of time in the family unit. Tommy Trinder will typically save around 30 hours a month on quoting, so it solves an immediate problem.”

According to Tommy Trinder, women also play a vital important role in helping the team around them get used to using new software.

“Women see the benefits quickly and become a great advocate for adopting the app within the wider business. It definitely feels like women are the change agents in many installation businesses.”

Men or women interested in finding out more about Tommy Trinder can book a free demo at tommytrinder.com.

research

Tommy Trinder, suggests that 30% of all enquiries for the firm’s Framepoint® app are triggered by women.

“Around 20 window companies switch to using Tommy Trinder for their selling every month.”

WHERE COM ES INNOVATION AS STANDARD

Imagine

!e's time co rcimagine with the Legacy Suite For further information, please email us at info@legacysuite.co.uk.

SPONSORED BY GQA AND BUILDING OUR SKILLS

GQA Qualifications is the only issuer of CSCS cards for the Glass and Fenestration industries. Building Our Skills is a strategic campaign designed to help bridge the growing skills gap in the Fenestration Industry

NEW APPOINTMENT

NEW APPOINTMENT

NEW MERCURY APPOINTMENT FURTHER STRENGTHENS ITS CUSTOMER SUPPORT GQA ACHIEVES ARMED FORCES RECOGNITION

Specialist fabricator Mercury Glazing Supplies has announced the appointment of Darren Perry as its new Internal Sales Coordinator. In his new role, Darren will proactively support the customer journey, ensuring a seamless experience from initial enquiry to long-term account management.

With a wealth of internal sales management and five years spent with the Customade Group, Darren’s commitment to strong customer relationships will further bolster Mercury’s dedication to delivering exceptional customer support.

Steve Cross, Director at Mercury, said: ”We are delighted to welcome Darren to the Mercury team. His strong background in customer management coupled with his dedication to customer-centric practices, align perfectly with our strategy to deliver the best experience for our growing customer base.”

Reporting to Kevin Edmond, Aluminium Sales Office Manager, Darren will be responsible for building strong relationships with customers, understanding their unique needs, and guiding them through the entire process - from the first enquiry to ongoing account support. His understanding of the

industry dynamics and customer expectations will add significant value to Mercury’s service offerings.

Commenting on his appointment, Darren said: “Mercury is a close-knit but ambitious business which is refreshing. The whole team work together with a clear focus on adding value to the customer. I am delighted to join Mercury at this exciting time and look forward to contributing to the company’s ongoing success.”

Darren’s appointment is one of several strategic positions and business expansions, which reflects the continuing success of Mercury’s strategic growth strategy. It has recently opened a third manufacturing unit in Gloucester to keep pace with demand for its products and made considerable investment

in automation machinery. The company, which manufactures an extensive range of PVC-U and aluminium windows and doors direct to the trade, new build and commercial markets, has doubled its turnover in the past three years and remains well on track to continue to meet its growth targets.

Steve concluded: “We are more determined than ever to grow our business and we’re attracting high-calibre individuals who will support this exciting phase and elevate our customer service standards even further.”

To further support Mercury’s ambitions, the company welcomes applications from exceptional individuals who share its passion for business excellence. Email: Steve@mercuryglazing.co.uk for consideration.

The sector’s leading awarding and qualifications-writing body is therefore pleased to announce that it has now received the bronze award from the Defence Employer Recognition Scheme (ERS), having also signed the Armed Forces Covenant.

Dan Brown, Strategic Relationships

Manager of GQA explains what this means both for service personnel and for employers: “This award recognises GQA’s commitment to defence personnel. Our signing of the Armed Forces Covenant further demonstrates our intention to support the Armed Forces community. This includes both serving and ex-military staff.

“For those who are serving or have served in the Armed Forces, we can offer a stepping-stone into employment or help to further careers through our accredited courses or qualifications. For employers needing to fill job vacancies we would urge them to consider the Armed Forces community as an excellent source of potential recruits.

“We are actively collaborating with organisations who encourage and facilitate recruitment of military and ex-military personnel. One such is FrontFoot, a specialist charity who help place the armed forces community into new roles whilst

supporting them with transition advice and support. Engaging with FrontFoot to bring military service personnel into the sectors which GQA support through accredited training and qualifications is the latest in a growing list of key strategic partnerships we are forming to help alleviate the skills gap.”

Tim O’Keefe, the Founder of FrontFoot says: “Everyone recognises the value that service personnel bring to the world of employment. We have very high hopes that this relationship with GQA will help those looking to add to their workforce right now. For us, working hand in glove with service personnel, it is an ideal opportunity to introduce them to a great industry, where we know there are long-term and ongoing opportunities for career development.

“We are keen to work with the fenestration industry and to bring new blood to it. We know that service personnel bring great attributes to the workplace, and we are really looking forward to making an impact which will benefit all parties.

“A part of our commitment is to ensure that all the personnel we recruit undergo practical training to give them the best start in their new careers, and to give those employers who engage them the best value for their investment.”

If you would like to know more about the collaboration between GQA and Frontfoot, and have questions on how you can get involved and support the military community, you can email Dan at dan.brown@gqaqualifications.com.

GQA Qualifications has long recognised that re-introducing service personnel into mainstream commerce has an important role to play in helping to bridge the skills gap for the fenestration industry.

Left to Right: Paul Cowley, Darren Perry and Kevin Edmond

GLAZPART PROMOTES FROM WITHIN ANDY LOBBAN APPOINTED SALES MANAGER FOR FENSTRATION

Glazpart is pleased to announce that Andy Lobban has been promoted to the position of Sales Manager, Fenestration covering the sales management of Glazpart’s glazing product portfolio across the UK and Ireland.

Andy joined Glazpart in 2007 as Sales Executive and worked his way up to become Area Sales Manager in 2017, where he was responsible for growing sales and retaining key accounts in South Wales, the Midlands Northamptonshire, Lincolnshire and Norfolk.

On his appointment, Andy commented, “I’ve been with Glazpart for 16 years and it has been a great journey so far, I am now looking forward to taking on a wider remit with the sales team and building on our outstanding success over the last few years. These are interesting but exciting times for the fenestration industry and I’m very much looking forward to the challenges ahead.”

FENESTRATION, GLASS AND GLAZING – 50 CAREERS IN ONE DAY

Having announced its intention to launch a series of bespoke industry careers fairs in 2024, Building Our SkillsMaking Fenestration, Glass and Glazing a Career of Choice has garnered backing from an impressive array of industry supporters.

Launch partners for the initiative include many household names including Rehau, Schuco, FENSA, GQA Qualifications, Liniar, CNC Recycling, CORGI Fenestration and VEKA among many others. The aim of these fairs is to engage directly with the education sector and show

school children aged 14 upwards the vast array of career opportunities that the sector can offer. In fact Building Our Skills is aiming to showcase 50 careers at each of its fairs.

Dean Bradley, Sales Director, Glazpart commented, “We are delighted Andy has agreed to become Sales Manager for Glazpart’s fenestration products. Following my own move to Sales Director earlier this year, I was keen to promote from within the company and utilise and develop the invaluable knowledge and experience we have in our team. Andy brings his wealth of product and market acumen as well as great drive and passion, to continue our sales growth in the fenestration sector. I have little doubt he will thrive in his new role.”

www.glazpart.com

Are you eager to embark on a thriving career in sales?

Take your passion to new heights and join our established sales team. We are specialist manufactures in all styles of windows and doors, PVCu and Aluminium. And as one the UK’s largest Super Fabricators, you can be assured of joining a winning team. We are seeking a driven individual to fill the role of Trade Sales Person, covering the North of England . Ideally, you should have sales experience in all aspects UPVC Trade Sales.

OUR COMPANY

Formed in 1999 and now firmly established as one of the UK’s leading and fastest growing fabricators, we are a dynamic one-stop shop offering you the benefit of a genuine commitment to delivering excellence in every area. In order to meet the needs of installers throughout the UK, Pearl Window Systems operates from a 60,000 square foot fabrication facility now including a bespoke foiled window fabrication factory in Westhoughton near Bolton.

REQUIREMENTS

• Ideally, a strong background in the fenestration or building industry, with an understanding of products within this sector.

• Computer literacy skills.

• A clean and valid driver’s license.

• A passion for achieving and surpassing targets.

• Good interpersonal skills, capable of establishing rapport with clients and colleagues alike.

Sound like the right career move for you?

Two pilot events are to be held in March 2024 as a part of National Careers Week in South Yorkshire at the Oakwell Stadium, home of Barnsley FC, and in Manchester at the Etihad Stadium, home of Manchester City Football Club. Building Our Skills is working in conjunction with the local authorities in South Yorkshire and Greater Manchester to bring these events to fruition.

For more information about the work of Building Our Skills please visit www.buildingourskills.co.uk

BENEFITS

• A very competitive salary and commission structure is available for the right candidate.

• A Company car and mobile phone are also provided.

• Ongoing training and development to enhance your skills and knowledge in the fenestration field.

• Access to a supportive and collaborative team environment.

To apply, please send your resume and a brief cover letter detailing your relevant experience and why you are the ideal candidate for this role to job@pearlwindows.co.uk

www. pearlwindows.co.uk

WINDOWS

USEFUL NUMBERS

British Plastics Federation (BPF)

Tel: 0207 457 5000

British Standards Institution (BSI)

– Standards & Publications

Tel: 0208 996 9001

BSI – Assessment & Certification

Tel: 0845 080 9000

BSI – Product Certification & Testing

Tel: 08450 765600

BBSA (British Blind & Shutter Association)

Tel: 01449 780444

RAINWATER

Building Research Establishment (BRE)

Tel: 01923 664000

Council for Aluminium in Building (CAB)

Tel: 01453 828851

Dekura

Tel: 01952 201631

Door & Hardware Federation

(DHF)

Tel: 01827 52337

Double Glazing & Conservatory Ombudsman Scheme (DGCOS)

Tel: 0345 053 8975

Fenestration Self-Assessment Scheme (FENSA)

Tel: 0207 645 3700

Get Britain Building (GBB)

Tel: 0870 162 0936

Glass & Glazing Federation (GGF)

Tel: 0207 939 9101

GQA Qualifications (formerly Glass Qualifications Authority)

Tel: 0114 2720033

Health & Safety Executive (HSE)

– Glass & Related Industries

Phil Smith, HM Principal Inspector

Tel: 01782 602300

David Appleton, HM Inspector

Tel: 0115 9712800

Proskills – Head Office

Tel: 01235 833844

Proskills – Glass & Related Industries

Neil Robinson

Tel: 07917 015 322

Recovinyl (via Axion

Consulting)

Tel: 0161 355 7618

LINIAR ROOFLINE & CLADDING

MODERN DESIGNS, ENSURING AESTHETICS, INTEGRITY AND SAFETY!

Maintenance-free PVCu fascia boards are 20mm thick (instead of the usual 16mm) for superb strength.

Not just scratch-free, tape is pre-marked for quick cutting and easy installation.

With a full range of roofline, fascia, soffit, cladding and trims available from Liniar stockists nationwide, installers can be sure of a perfect finish.

The Glazing Ombudsman (TGO)

Tel: 020 7397 7200

UK Green Building Council

Tel: 0207 580 0623

Veka Recycling

Tel: 01322 38721

Waste & Resources Action Programme (WRAP)

Tel: 01295 819 900

Wood Window Alliance (WWA)

Tel: 0844 209 261

FOR FULLY MATCHING INSTALLATIONS!

Thicker

Stronger

Fire Rated 100% Lead-free

Fully Recyclable

British Made

Low Maintenance

Versatile

10 Year Guarantee