INTRODUCCIĂ“N Since ancient times, humans have been concerned about finding products, services, and locations that fulfill or surpass their expectations in different environments, where its satisfaction and wellbeing, including its safety, became an important matter.The need for excellence and continuous improvement has remained throughout the years, adopting the term quality; recognized as a critical point when deciding, independently from involved people. Quality has constantly developed and over time, there have been new contributions, methodologies, and ideologies represented as we know them today. From the work of important people acknowledged as quality founders, for its research and creation of this concept, which can apply in organizations and processes of any kind, as the collection of actions, measures to continuous improvement.
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