Mi-Room Brochure

Your Guests Are Connected. Are You?

POWERED BY THE AWARD-WINNING

THE PERFECT

GUEST EXPERIENCE

ABOUT MI-ROOM Mi-Room is the first fully scalable cloud-based ordering and payment solution, developed to facilitate the perfect guest experience and make guest room services more accessible and profitable.

Powered by Wi-Q, the award-winning mobile ordering software, Mi-Room is simply accessed via any Internet enabled mobile device, instantly placing your services in your guests’ hands.

Mi-Room has been specifically designed for guest room services, allowing for integration with existing Apps, EPoS software and hotel property management systems (PMS). Features include interactive menus for food and beverages, guest services, spa services and external services, with multiple language options, allergy and nutritional information and multiple choice of payment options; all accessed via an interface that can be fully tailored to your brand.

As a HTML platform, Mi-Room offers unlimited functionality, enabling your mobile ordering service to evolve with the rest of your business.

The SaaS model ensures little or no cap-ex with per room pricing that delivers ROI from day one.

We have partnered with world-leading providers within hospitality to ensure Mi-Room wholly facilitates the future of mobile ordering.

HOW IT WORKS

CONNECT

Upon arrival or check-in, the majority of your guests will request access to your Wi-Fi before you have time to offer it to them. This will automatically connect them to Mi-Room, and therefore your complete range of guest services, via their mobile device, whether it is a phone, tablet or laptop. Mi-Room is a cloudbased service, so there are no separate Apps to download or passwords to remember in order to connect. It’s simple and hassle free!

REQUEST Whether it’s to order food and drink from room service, request a toothbrush, book a taxi or make a spa treatment appointment, the offerings of your guest services are conveniently placed in your customers’ hands.

Mi-Room can display your menu of services in multiple languages, highlight allergy and nutritional details and even memorise your guests’ preferred options for their next stay.

PAY Mi-Room enables your guests to choose how and when they want to pay for their guest service requests. This could be when checking-out or they may wish to pay for their room service at the time of each order. MiRoom is compatible with multiple payment partners and therefore supports any payment method, including Debit/Credit card, Paypal, AliPay, ApplePay, Cash and more. It can also be integrated with existing payment gateways or EPoS systems.

RECEIVE

What are the benefits to you?

Your guest services will have been designed

• Engagement with guests throughout their stay

to make your guests’ stay a more enjoyable,

• Low-cost customer engagement tool

indulgent and convenient one, and Mi-Room

• Leverage revenue from your Wi-Fi pipe

facilitates this right through to the method of

• Increased upsell opportunities, including promotional offers

delivery. Guests can choose when they want

• Promotion of all guest services in one place

an order to arrive, whether they would like it

• Integration of a customer engagement tool with your existing functions, including EPoS system

delivered to their room or if they would prefer to collect it. Newspapers can arrive with breakfast, take away orders can be brought to their room, taxis can be pre-booked and a shirt can be ironed in time for a meeting – all at the touch of their mobile device.

• Integrates your business with multiple payment providers • Guests can choose to pay for services independently or charge to room • Improved level of customer service • Improved efficiency of services and staff • Improved reputation

WI-FI BASED SOFTWARE vs APPS Feature Apps Maintenance  Accessibility 

Apps need to be downloaded and often require registration.

Scalability

Development

Consumers will also need storage space on their device to accommodate the app.

Wi-Fi  

Cloud-based software can be accessed as soon as the consumer has logged on to the venue’s Wi-Fi – which for the majority, is upon their arrival.

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Once an app has been developed, time and money will need to be invested upfront to add features and functionality as your business grows.

As cloud-based software, Mi-Room is completely scalable to evolve with your business when and where you need it to.

Apps are expensive and timely to develop. They need to suit different Mi-Room can be implemented with little or no capital expenditure. We have designed platforms (Android, iPhone, Windows etc.) and the more functionality they a platform that can be fully branded and integrated with your business operations. have – the more expensive, which often limits design.

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Cost to run Integration with EPoS Integration hotel services Access offline

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It is possible to access apps offline, but users won’t be able to make transactions or requests. If the consumer isn’t connected to Wi-Fi, apps will drain their data allowance.

Users will require access to Wi-Fi in order to access Mi-Room.

But who doesn’t have Wi-Fi?

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Competition

Mobile device access

There is an app for nearly everything – how many apps can we expect consumers to download before they become short of storage?

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Apps are designed for use on smartphones and tablets, and therefore readily available to download. However, they are not easy to access on a laptop, if at all accessible.

Operating through your Wi-Fi pipe, Mi-Room is accessible from any Wi-Fi enabled device, including phones, tablets and laptops (particularly useful to connect your services with those on business trips).

Keeping connected Revenue

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The potential revenue stream from Apps is already on the decline because it has become such a saturated market. It is now more difficult to encourage consumers to download an app and many apps are just seen as building brand awareness, rather than generating profits.

Mobile ordering cloud-based technology allows for a new revenue stream through your Wi-Fi pipe. With most guests accessing Wi-Fi upon their arrival, Mi-Room puts your guest services in a place that already has your guests’ attention, with plenty of opportunities to upsell.

OUR REVENUE GENERATION MODEL Mi-Room has been designed to generate profit for our partners operating in guest room services. Our fixed cost ‘Software as a Service’ (SaaS) pricing model; where software is licensed on a subscription basis and hosted centrally with minimal capital outlay provides just this, affording you the most effective way for you to enjoy our solution.

As a cloud based solution, Mi-Room affords you all the software you need as part of your package including your very own administration interface enabling you to instantly manage real time updates to your menus and pricing without further charge.

With little to NO capital outlay, Mi-Room is available to you for the equivalent per room cost of less than one cup of coffee per month.

That’s instant ROI from the first order.

Why not get in touch now and understand further how Mi-Room transform your guest services.

Mi-Room Europe Tel: 0203 637 2808 Second Floor, Vantage House, Claydons Lane, Rayleigh, Essex SS6 7UP

Mi-Room Asia Tel: 0086-755-83170429 Rm A707, World Trade Plaza, NO.9 Fuhong Rd, Futian, Shenzhen, China

mi-room.com