Diversity Action Plan 2020
CONTENTS A message from the Chief Executive Officer
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Vision 4 Committee 2020 7 Actions related to the care of all older people including those from diverse backgrounds 8 Actions related to the care of culturally and linguistically diverse consumers 14
Actions related to the care of consumers who identify as LGBTI - Lesbian, Gay, Bisexual, Trans and Gender Diverse, and/or Intersex 18 Actions related to the care of consumers who identify as being from Aboriginal or Torres Strait Islander background
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A message from the
CHIEF EXECUTIVE OFFICER Hall & Prior’s goal is to ensure respectful, inclusive and culturally safe aged care services are accessible to all consumers and their nominated representatives, regardless of their background or life experiences. All staff have a role to play in meeting this goal. Whether barriers to appropriate aged care are perceived or real, they must be addressed to meet the diverse needs of the community. Australia is a diverse nation, and this is reflected in the diversity of religion, spirituality, sexuality, culture, socio-economic background, geographic spread, medical and care needs, and personal experiences of our senior population. The Australian Government is committed to ensuring that all consumers of aged care can access information and receive aged care services appropriate for their individual characteristics and life experiences. The Aged Care Diversity Framework, launched in December 2017, is the foundation document with the stated aim that “all older people experience a high quality aged care system that ensures equitable access and outcomes and embraces their diverse characteristics and life experiences.� This Diversity Action Plan sets our course as an organisation for 2020 and beyond. I am proud of the work that our Diversity Action Plan Committee, itself made up of a diverse segment of our staff from both Western Australian and New South Wales operations have done in bringing together this plan, however now it is up to all of us to champion this plan and commit to the deliverables contained within. It is my pleasure to present this plan.
GRAEME PRIOR Chief Executive Officer December 2019
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Diversity Action Plan
VISION
All consumers, irrespective of their background and preferences feel welcome, respected and live the life they choose in every Hall & Prior service.
HALL & PRIOR DIVERSITY ACTION PLAN 2020
Actions included in this plan will provide key outcomes for consumers. These outcomes are: 1. Making informed choices Older people have easily accessible information about the aged care system and services that they understand, and find the information helpful to exercise choice and control over the care they receive. 2. Adopting systemic approaches to planning and implementation Older people are active partners in the planning and implementation of the aged care system. 3. Accessible care and support Older people in rural, remote, regional and metropolitan Australia have access to aged care services and supports appropriate to their diverse characteristics and life experiences. 4. Supporting a proactive and flexible system A proactive and flexible aged care system that responds to the needs of existing and emerging diverse groups, including an increasingly diverse aged care workforce. 5. Respectful and inclusive services Services effectively meet the specific needs of older people with diverse characteristics and life experiences; their families, carers and representatives in an inclusive and respectful way. 6. Meeting the needs of the most vulnerable Older people can access high quality and culturally safe aged care services and supports that meet their needs irrespective of their personal, social or economic vulnerabilities.
Furthermore it is hoped that the actions contained in this plan will provide a more inclusive workplace for our staff.
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HALL & PRIOR DIVERSITY ACTION PLAN 2020
Diversity Action Plan
COMMITTEE 2020 DANIEL HITCHCOCK
Corporate Services Manager, Chair
DEBORAH SINCLAIR-LANE
Regional Leader Western Australia, Deputy Chair
WENDY ASHWIN
Aboriginal Health Coordinator, Windsor Park NH
JAYNE CUMMINGS
Executive Manager, Windsor Park NH
DEVI SUBRAMANIUM
Director of Nursing, Mosman Park NH
LINDA JACKSON
Manager of People and Risk
BERNICE ANOKYE
Director of Nursing, Shangri-La NH
MINA PINDOLIA
Director of Nursing, Tuohy Nursing Home
TREASA LONERGAN
General Manager, White Oak Home Care Services
The committee meets bimonthly and welcome all involvement from fellow Hall & Prior staff. The committee is also actively seeking consumer input.
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Actions related to the care of
ALL OLDER PEOPLE, including those from DIVERSE BACKGROUNDS ACTION 1.01
Outcomes described in this plan are enacted, or reviewed in the timelines identified
1.02
Ensure staff are aware of the existence of this plan, and their role in ensuring that actions and behaviours relevant to their role are followed
1.03
Hall & Prior have access to a data set regarding the diversity of consumers in our care to better meet their needs
1.04
Hall & Prior have access to a better data set regarding the diversity of staff in our organisation to better meet their needs, and the needs of the consumers they care for
1.05
Hall & Prior will pursue actions to increase the diversity of our staff within the organisation
HALL & PRIOR DIVERSITY ACTION PLAN 2020
DELIVERABLE
TIME FRAME
The Hall & Prior Board, Executive and Management commit to the delivery of objectives contained in this plan.
2020 + ongoing
This plan is made available to all staff on the company intranet.
January 2020
This plan is made available in printed form to all management staff.
December 2019
This plan, including reporting against deliverables is featured in presentations at meetings of the Executive Management Team.
December 2019 + annually
The existence of this plan, and a summary of its key features is included in training programs.
Annually
This plan is included in orientation materials for new staff.
January 2020
Review information capture and reporting of consumer social and demographic information to ensure the Hall & Prior board, executive and management are informed of key data sets on the diversity of consumers within our organisation.
June 2020
Review information capture and reporting of workforce social and demographic information to ensure the Hall & Prior board, executive and management are informed of key data sets on the diversity of staff within our organisation.
June 2020
All job advertisements will state that people of diverse backgrounds are encouraged to apply
February 2020
Staff from diverse backgrounds will be profiled and celebrated in print and digital publications
January 2020 + ongoing
continued 9
HALL & PRIOR DIVERSITY ACTION PLAN 2020
Actions related to the care of
ALL OLDER PEOPLE, including those from DIVERSE BACKGROUNDS continued
ACTION 1.06
Management staff have access to tools and resources that will assist them to improve their knowledge about caring for people from diverse backgrounds
1.07
Hall & Prior managers have a good understanding of the community in which their service is located
1.08
All staff are knowledgeable about and meet legislative requirements, such as anti-discrimination and privacy laws, and Aged Care Quality Standards
1.09
Hall & Prior communicates our capabilities in caring for consumers of diverse backgrounds to our community
1.10
Actively promote (with consent) the diversity of consumers in Hall & Prior homes
1.11
Hall & Prior will maintain a policy on discrimination and harassment
DELIVERABLE
TIME FRAME
An intranet (SharePoint) library will be established containing contemporary resources regarding diversity.
February 2020
When designing or refurbishing residential aged care services, managers ensure the specific needs of consumers and staff are considered in planning.
2020 + ongoing
Service managers are aware of the diversity within the community where they operate.
June 2020
Where appropriate, service managers reach out to local community groups representing people from diverse backgrounds and offer support. Support may include providing a place to meet, or assisting to cater for a meeting etc.
2021
Education is included in onboarding and induction processes, and is detailed in the team member handbook.
October 2020
Annual training programs include content relating to anti-discrimination, privacy, and relevant sections of the Aged Care Quality Standards.
March 2020
Print and digital communications demonstrate capabilities and capacity in caring for consumers from diverse backgrounds. This includes third party platforms such as My Aged Care.
March 2020 + ongoing
Promote and celebrate the diversity of Hall & Prior consumers through print and digital publications.
January 2020 + ongoing
Care and services are provided in line with this policy.
Ongoing
Employment practices are in line with this policy.
Ongoing
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Actions related to the care of
CULTURALLY AND LINGUISTICALLY DIVERSE CONSUMERS ACTION 2.01
As a priority action, Hall & Prior’s leadership team in both WA and NSW complete the Centre for Cultural Diversity in Ageings Inclusive Service Standards Organisational Audit and Planning Tool
2.02
Provide current and prospective consumers from culturally and linguistically diverse (CALD) backgrounds with simple, understandable information on: • • • • • •
Their residential / home care agreement How to report elder abuse How to access the Aged Care Quality and Safety Commissions reports on our service How to make a complaint about their care How to access advocates How services will cater for their personal, clinical, spiritual, social, end of life and palliative care needs
HALL & PRIOR DIVERSITY ACTION PLAN 2020
DELIVERABLE
TIME FRAME
Audit is completed to provide baseline results.
February 2020
Results are shared at leadership meetings in both WA and NSW.
April 2020
Results of this assessment further guide efforts detailed in this plan.
2020/21
Seek input from services regarding the major CALD groups who have contact with Hall & Prior services and ensure that key documentation (brochures and posters) is available in these language groups.
April 2020
When the Hall & Prior website is next updated, recommend the provision for auto-translation into major language groups.
2020 / 2021
Ensure that information regarding how to provide feedback or make a complaint is available in language groups suitable for the service.
October 2020
Ensure that there are avenues for consumers from CALD backgrounds to make an anonymous complaint.
2021
Ensure that all clinical staff are familiar with translating services that are available.
April 2020
continued
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HALL & PRIOR DIVERSITY ACTION PLAN 2020
Actions related to the care of
CULTURALLY AND LINGUISTICALLY DIVERSE CONSUMERS continued
ACTION 2.03
Consumers, and their representatives have information available to them regarding their plan of care in a simple, easily understood format
2.04
Members of the workforce are able to effectively communicate with CALD consumers
2.05
Culturally appropriate food, lifestyle and activity options are available to all consumers
2.06
Provide care managers with resources to enable them to provide tailored care to current and prospective CALD consumers
DELIVERABLE
TIME FRAME
Care managers are aware of the availability of services to translate care planning documents into a language of the consumers’ / their representatives’ preference.
July 2020
A multilingual brochure is developed that provides the availability for care plans to be translated at no cost to the consumer.
September 2020
Investigate means of identifying staff who wish to be identified as speaking a language other than English.
January 2021
As part of training, staff receive training in cross cultural communication.
March 2020
Promoting the preferences of consumers from diverse backgrounds, which are considered in planning of activity programs.
March 2020
Ensure that the preferences of consumers from diverse backgrounds are considered in the planning of menu and food choices available to consumers.
April 2020
Add the option for staff specialising in CALD-specific aged care to the internal referrals portal to provide specialist support to managers as required.
January 2020
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Actions related to the care of consumers who identify as
LGBTI - LESBIAN, GAY, BISEXUAL, TRANS and GENDER DIVERSE, and/or INTERSEX ACTION 3.01
Provide prospective consumers with clear, simple and understandable LGBTI inclusive information about how Hall & Prior will cater for their individual personal, clinical, spiritual, social, end-of-life and palliative care needs
3.02
Ensure staff are educated on why personal information they collect from LGBTI consumers may be sensitive
3.03
Families of choice (who may or may not be biological family) are recognised, respected and involved in the planning of the care and support for LGBTI consumers
3.04
Hall & Prior will maintain a policy respecting the rights of LGBTI persons’ sexual wellbeing and safety
3.05
Provide care managers with resources to enable them to provide tailored care to current and prospective LGBTI consumers
HALL & PRIOR DIVERSITY ACTION PLAN 2020
DELIVERABLE
TIME FRAME
Review major client-facing material to ensure that documentation is inclusive for LGBTI consumers.
June 2020
Develop specialist print and digital (website) material detailing specialist LGBTI care programs.
April 2020
Ensure annual training programs include background information as to why LGBTI consumers can be particularly sensitive in regards to their personal information.
June 2020
Review affirmation of confidentiality and other relevant documentation to ensure that the rights of LGBTI consumers to disclose / not to disclose is captured.
June 2020
Documentation enables the capture of families of choice for LGBTI consumers.
February 2020
Care is provided in line with this policy.
Ongoing
Hall & Prior maintain a procedure and education regarding the appropriate process when a consumer discloses personal information.
Ongoing
Add the option for staff specialising in LGBTI-specific aged care to the internal referrals portal to provide specialist support to managers as required.
January 2020
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HALL & PRIOR DIVERSITY ACTION PLAN 2020
Actions related to the care of consumers who identify as being from
ABORIGINAL OR TORRES STRAIT ISLANDER BACKGROUND ACTION 4.01
Provide care managers with resources to enable them to provide tailored care to current and prospective Aboriginal or Torres Strait Islander (ATSI) consumers seeking aged care
4.02
Ensure ATSI consumers remain connected with their country (should this be their choice)
4.03
Develop strategies to ensure that the Hall & Prior workforce is representative of the Aboriginal population
DELIVERABLE
TIME FRAME
Add the Aboriginal Health Coordinator (Wendy Ashwin) to the internal referral portal as an internal resource whereby clinical and management staff can seek advice and support on how to best care for an Aboriginal person.
January 2020
Promote the importance of care managers being aware of Aboriginal health organisations in their local area to support care provision.
April 2020
Ensure that at least bi-annual training occurs for all care managers in cultural safety training.
2021
Ensure that staff whose role requires them to assess or care for Aboriginal people receive cultural safety training appropriate for their role.
October 2020
Ensure that a contemporary and validated assessment and care planning documentation suite is available to guide culturally appropriate care to Aboriginal consumers.
June 2020
Ensure staff are aware of specialist Aboriginal community and health organisations that can provide support to consumers.
June 2020
Champion recruitment and retention activities to promote employment of Aboriginal persons within Hall & Prior.
June 2020
For further information please see the Hall & Prior Reconciliation Action Plan.
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HEAD OFFICE 16-18 Mayfair Street, West Perth WA 6005 PO Box 1593, West Perth WA 6872 T 08 9321 1388 F 08 9321 1490 E info@hallprior.com.au NEW SOUTH WALES STATE OFFICE 274 Burns Bay Road, Lane Cove NSW 2066 PO Box 84, Lane Cove NSW 1595 T 02 9427 8978 F 02 9427 3218 E infonsw@hallprior.com.au
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