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My Home portal
Introducing MyHome “MyHome makes it easier for tenants and leaseholders who are online to manage their accounts and access services when it suits them. “We will continue to improve and develop MyHome in future so those tenants and leaseholders who are online can access even more services in this way.” Councillor Simon Carter Portfolio Holder for Housing
Harlow Council‘s new online housing service, MyHome, allows you to manage your tenancy 24 hours a day, 7 days a week, on your computer or mobile device. With MyHome you can: • Book and request repairs. • View your tenancy details. • Pay your council housing accounts, including rent for your home and/or garage. • View your rent account details or print off a copy of your statement. • Request a change of payment method. • View your contents insurance, supporting people, major works and district heating accounts. harlow times | summer 2021 www.harlow.gov.uk
Leaseholders can pay service charges and there is a function for leaseholder landlords to request that all their properties’ accounts are linked. You can access the service whenever it suits you in a safe and secure way - no queues and no fuss! Apply for a garage online You can now apply to rent a council garage online. All residents, not just tenants and leaseholders, can apply by registering on MyHome. Once your application is approved you are able to check your application status online.
“The new portal is very easy to navigate, and easy to find information on repairs or book repairs. It also allows tenants to view rent account balance. Digitisation of Harlow Council’s services via the portal will help engage and empower the people of Harlow to get involved in their local community.” Binh M Nguyen, Harlow resident
Please visit https://selfserve. harlow.gov.uk/MyAccounts for more information and to register for an account or call Contact Harlow on 01276 446655 for more information or help with registering.
