Hartselle Best of the Best 2024

THE WINNERS ARE…

HARTSELLE HEALTH PARK URGENT CARE CENTER

Voted Best Urgent Care / Walk-in Clinic 2nd Year in a Row

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Best of the Best

Valid May 30-June 6, 2024. May not be used with any other cou- pon, offer, or discount Excludes Employees, Gift Cards, Prior Purchases, Shoe Department, Green Sticker Merchandise Limit one coupon per customer Other exclusions may apply. Martin’s/ Wakefield’s reserves the right to deny any coupons that are not be- ing used in accordance with company quidelines. In store only

#1 Two Years in a Row

For two years in a row Hartselle Health Park Urgent Care Center has been voted the number one walk-in clinic in the Hartselle Enquirer’s annual Best of the Best contest. It’s an honor the urgent care team is excited and proud to have earned.

“Cullman Regional prioritizes a ‘patients first’ culture,” says Kelly Patton, administrator of Cullman Regional’s urgent care clinics. “That culture is in place at Hartselle Health Park, too.”

The more than 30-member urgent care team includes physicians, nurse practitioners, nurses, certified medical assistants, lab technicians and registration employees, some of whom rotate between the Hartselle and Cullman urgent care locations.

“We have a large team of healthcare professionals between the two clinics, and we’re all focused on providing high quality urgent care services,” said Dr. Adam Hensley. “Being recognized like this by the community is really rewarding.”

Hartselle Health Park Physician Care

Many patients who visit an urgent care clinic will require follow-up care with a physician specialist like a cardiologist or general surgeon. For patients who prefer not to travel out of town for these appointments, Hartselle Health Park offers a multi-specialty physician clinic that includes general surgery, rheumatology, pulmonology, cardiology and sports medicine physicians. Additionally, a primary care and pediatric clinic is in the same building.

Hartselle Health Park Imaging Services

Right next door to the Urgent Care Center is Hartselle Health Park Imaging Center which offers a full suite of diagnostic imaging capabilities including MRI,

CT and 3D mammography. Urgent care patients who need an X-ray can have one done during their visit instead of being referred elsewhere. If more sophisticated imaging is needed, patients must schedule an appointment at the imaging center or be seen in an ER.

Hartselle Health Park ER (Coming Soon)

After more than a year of providing urgent care services in Hartselle, the Cullman Regional saw a need for local emergency medicine services and received permission from the Alabama State Health Planning & Development Agency to build and operate

a freestanding emergency department at Hartselle Health Park. With construction underway, Hartselle Health Park ER will open later this year.

“Freestanding emergency departments are especially important for communities without a hospital,” said Dr. Bill Smith, chief medical officer at Cullman Regional.

“This project means Hartselle residents will not have to leave their community for life-saving emergency services.”

Freestanding emergency departments are regulated by the state and must meet certain requirements including offering care 24/7, staffed with board certified emergency medicine physicians, and facilities able

to receive and transport patients via ambulance and helicopter. Hartselle Health Park ER will also offer a full suite of imaging technology including MRI and CT as well as pharmacy and lab services.

Patients can arrive by both personal vehicle for walk-in care as well as emergency services transport. If an ER patient requires hospital admission, they will be transferred by ambulance or medical helicopter directly to an appropriate hospital for care and will not need re-evaluation in the hospital’s ER.

“We’ve learned a lot about the Hartselle community and its healthcare needs over the last several years,” said Lisa Courtney,

vice president of physician and outpatient services at Cullman Regional. “We’re proud to be able to add quality emergency care to the services offered in Hartselle.”

The Surgery Center at Hartselle Health Park (Coming 2026)

When it opens in 2026, a planned outpatient surgery center will extend the footprint of Hartselle Health Park to the east side of Hwy 31 across from Hartselle Health Park physician clinics.

The surgery center will offer four operating rooms, one procedure room, 10 pre- and post-surgery bays, as well as waiting areas, business offices and support spaces. It will be staffed by the same clinical teams found in a hospital-based surgery department including surgeons, anesthesiologists, surgical nurses and other healthcare professionals.

The outpatient surgery center will round out the convenient outpatient services offered locally at Hartselle Health Park and add more high-quality healthcare services in a community that needs them.

Adults and Childrens Events

Depot Days - HACC

Antique Store

El Marie’s Antiques

Apartment Complex

Summer Key

Appliance Store

Lowe’s

Auto Body Repair

Colors Auto Body

Automotive Car Salesperson

Trent Preuitt

Automotive Service Department

Garnett’s Automotive

Bank

Bank Independent

Bar

Moe’s BBQ

Barbershop

Van’s Barbershop

Best All Around Restaurant

Oh! Bryan’s

Best Menu

Oh! Bryan’s

Biscuits

Jack’s

Biscuits and Gravy

Jack’s

Book Store

Branch Books

Boss

Michael Penney

Bridal Registry

Something Blue

Business Curb Appeal

Hannah’s Lawn & Landscape Service, Inc.

Candy Shop

Eatin in the Attic

Car Wash

Tidal Wave

Carpet Cleaner

American Steemer

Carpet Store

Superior Carpets & Floor Coverings

Caterer

Lux Party Co.

Cellular Phone Store

AT&T

Childrens Clothing Store

The Robin’s Nest

Chiropractor

Hulse Chiropractic

Church

Daystar

Best of the Best Categories

Cleaning Service

H&H Pressure Washing

Computer Repair/Sales

Computer Center

Consignment Store

Worn Again

Contractor

Jason Self

Convenience Store

Greg’s Grocery

Credit Union

Redstone Federal Credit Union

Customer Service

Beth Foote - Administration Assistant

at Linamar

Dance/Cheer

Shining Star Dance Studio

Day Care

Kids Kastle Learning Center

Day Spa

Bliss Skin Spa

Dentist

Widner Family Dentistry

Dermatologist

Decatur Dermatology

Barbeque

Pigskin All Sports BBQ

Breakfast

Cracker Barrel

Brunch

Main Street Bakery

Brunswick Stew

Pigskin All Sports BBQ

Buffet

Fuqua’s Southern Soul Food

Catfish

Libby’s

Chicken

Dairy Delight

Chicken Wings

Holy Smoke BBQ

Chinese

Taste of China

Coffee Shop

Warehouse Coffee Shop

Cupcakes

Main Street Bakery

Delivery Service

Door Dash

Dessert

The Freight house

Eye Care

Drake Eye Center

Fast Food

Zaxby’s

Farms/Local

Reeves Farm

Fine Dining/Romantic

The Freight House

Food Truck

Briks and Embers Pizza

Hamburger

Homemade by LaLa

Hot Dog

Sonic Italian

Pizza Ed

Lunch Special

Oh! Bryan’s

Mexican Restaurant

Don Alejo

Milkshake

Dairy Delight

Pizza

Pizza Ed Ribs

Holy Smoke BBQ

Salad Bar

Oh! Brayn’s

Seafood

Moody Crab

Soul Food

Fuqua’s Southern Soul Food

Steak

Oh! Bryan’s

Subs

Jimmy John’s

Sweet Tea

Southern Hickory BBQ

Milkshake/Shave Ice

Oliwia’s Shave Ice

Discount Store

Wamart

Drug Store

Gilchrist Pharmacy

Dry Cleaner

Copeland Classic Cleaners

Elected Official

Randy Garrison

Electrician

Dr. Shock

Electronics Store

Electronic Express

Entertainment Venue

The Venue

Equipment Rental

Americ Equpitment Rental

Event Planner

Lux Party Co.

Event Venue

The Venue

Family Physician

Nurse Practitioner Lori Henry

Florist

It’s Your Day

Foot Wear Store

Downtown Southern Sass Boutique

Funeral Home

Peck Funeral Home

Furniture Store

Standard Furniture

Furniture/Appliance Rental

Something Vintage

Garage Door

Brandon Price

Garden/Nursery

Hannah’s Garden Center

Grocery Store

Kroger

Guest Service Agent

Madison Widner

Hair Salon

Salon 209

Hardwood Flooring Store

Lowe’s

Health Fitness Club

Planet Fitness

Health Food Store

Gloria’s Good Health

Heating/Air Conditioning Service

Jackson Plumbing, Heating & Cooling

Home Decor

Main Street West Gallery

Home Healthcare Provider

Hospice of the Valley

Home Improvement/Hardware

Lowe’s

Hotel

Fairfield Inn & Suites Decatur

Insurance Agent

Peck-Glasgow Agency

Investment Firm

Edward Jones Investments

Jewelry Store

Gold Mine Jewelery

Ladies Clothing

Sadie’s Boutique

Landscape/Lawn Care

Hannah’s Lawn & Landscape Service, Inc.

Laundromat

The Missing Sock

Best of the Best Categories

Law Firm

Patrick Caver, LLC

Local Music Group/Band

Mill Burray

Mattress Store

Bedzzz Express

Meat Department

Hometown Grocery

Mechanic

Dustin Free (Garnett’s Automotive)

Mens Clothing

Martin’s Family Clothing

Mortgage Company

Main St. Mortgage

Nail Salon

Lavish Nail Bar

New/Used Car Dealer

Eddie Preuitt Ford

OB-GYN

Dr. Mishanta Reyes

Oil Change

Havoline Express Lube

Opthalmologist/Optometrist

Drake Eye Care

Orthodontist

Dr. Sample, DMD, MS, PC

Outdoor Equipment

Garnett’s Lawn Equipment

Pastor/Preacher

Andrew Blaylock

Personal Stylist

Miller Howse

Personal Trainer

Conley Duncan

Pest Control

Better Way Pest Control

Pet Store

Pet Supplies Plus

Photographer

Christina & Co. Imagery

Physical Therapy

LifeWork

Places to work over 20 employees

Jackson Plumbing, Heating & Cooling

Places to work under 20 employee

County Line Veterinary Services

Plumber

Jackson Plumbing, Heating & Cooling

Preschool

Hartselle First Methodist

Primary Care Clinic

Cedar Street Medical Assoc.

Primary Care Doctor

Jeb Hornsby, MD

Real Estate Agent

Holly Reeves

Real Estate Company

Agency On Main

Rental Place

Americ Equipment Rental

Restaurant Manager

Kevin-Osaka

Senior Living Center

Summerford Nursing Home

Septic Tank Company

Jackson’s Drain Pro

Southern Cooking

Cracker Barrel

Sporting Goods Store

D2 Sports-Decatur

Tanning Salon

Liquid Bronze

Tattoo/Ink

Ink City

Temporary Employment Agency

Express Employment

Therapeutic Massage

Kindred Spirits

Thrift Store

The Spotted Ladybug

Tire Dealer

B & G OK Tires

Towing Service

Dirty South Towing & Recovery

Transmission Repair

Garnett’s Automotive

Travel Agency

Monday Cleghorn

Tutoring Professional

Sylvan Learning Center

Unique Gift Shop

Zoey’s Downtown

Used Car Dealer

Eddie Preuitt Ford

Waiter/Waitress

Brook Robinson (Osaka)

Walk In Medical Clinic

Hartselle Health Park Urgent Care Center

Wedding Reception/Location

Charlie’s Vineyard at Frost Farms

Weight Loss Center

Decatur Internal Medicine

Window Company

Window World

Youth Pastor

Noah Hogan-Danville Baptist

Celebrating the ArtinEverything…

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Customer retention strategies

Thriving businesses rely on their custosmers to sustain their success. Business owners spend ample time drawing up ways to attract customers. But in addition to attracting new customers, savvy business owners recognize how vital repeat business is to their success.

Repeat customers are the lifeblood of successful businesses.

According to Simple CRM, a customer relationship management and intelligent automation company, a new customer is almost 16 times more expensive than retaining an existing one to whom a business can cross sell and upsell. In addition, a survey from SAS and Loyalty360, two

companies geared toward supporting customer intelligence research, found that 68 percent of business comes from existing clients.

Business owners who want to emphasize customer retention can try various strategies to keep consumers coming back for more.

• Identify highly valued customers. Certain customers are not only repeat buyers, but also advocates for a company. These are the most valuable to retain since they do marketing work for you. Consider these customers VIPs when offering customer perks.

•

Offer customer perks and surprises. In regard to perks, customer loyalty can be fostered by offering deals or surprises to your client base. Showing customers they are appreciated may come down to sending a hand-written note or offering insider-only discounts or specialized shopping hours.

• Implement feedback initiatives. Set up survey mailings, text check-ins or have customer feedback cards at checkout to provide insight into how customers view the business. Feedback provides insight into how the service is performing in comparison to customer expectations. Treat compliments and

complaints equally, valuing the role each can play in bettering your business.

• Recognize that one hand washes the other. Solidify customer retention by using the products and services of your own customers. For example, if a customer has a printing business, you can use that business for your stationery needs.

• Develop a system to receive and address complaints. Complaints should be addressed promptly and properly. Negative online reviews can do damage if left unchecked and unresolved. Reducing response time to address customer issues will result in higher customer engagement.

• Build trust through community relationships. Customers may be more inclined to return to companies they see having positive effects in their communities. Sponsor community sports teams, get involved in school functions, engage in community clean-up initiatives, and make your business seen and heard around town.

Customer retention comes down to getting to know your customers and building trust in the community.

How to make shopping more comfortable for customers

The holiday shopping season begins around Thanksgiving and continues at a frenzied pace for about a month. Across the country, billions of dollars will be spent on gifts, entertaining and decor. Various businesses can increase their profits if they make an effort to make shopping more consumer-friendly.

According to a survey from LivePerson, a global leader in conversational AI, two out of three consumers were planning to do most of their 2020 holiday shopping online due to the pandemic. Welcoming those shoppers back to stores may mean making some changes designed to make shopping more comfortable and convenient.

key shopping hours or days for those who can benefit from smaller crowds.

• Offer in-store and online capabilities. Though many consumers now feel better about shopping safely in stores, there are some who still may prefer the perks of curbside pickup or delivery capabilities. LivePerson’s survey shed light on

• Offer special shopping hours. The pandemic opened retailers’ eyes to the needs of certain shopping demographics, including the elderly. Navigating packed stores can be stressful for people with mobility issues or special needs. Over the last several years, select Target stores have opened their doors a little earlier on certain days for individuals with autism, and also dimmed the lights and music to create a sensory-friendly environment. Other stores may want to follow suit, offering

some common consumer concerns when shopping online, which included asking questions about products, finding products and services, and finding revelant promotions. Businesses can utilize conversational commerce experiences, including chat options, to enable customers to interact online with greater efficiency and convenience.

• Run a holiday giveaway. Attract customers and make the shopping experience more fun by using a social media platform to advertise a holiday giveaway. Customers who are spending a lot of money will appreciate getting something for free.

• Create a welcoming atmosphere. Here is where small businesses can really shine over larger corporations. The sights and the smells of the holidays are often magnified in cozy environments. Offer coffee or hot chocolate and gingerbread cookies to customers when they enter the store. Set up a soft sofa where shoppers can rest during shopping sprees.

• Offer generous return policies. Some gifts simply will not be the right fit. Ensure that shoppers, whether they purchased online or in person, can return or exchange gifts with ease.

• Offer free gift-wrapping. Time-strapped shoppers will appreciate the efficiency of having gifts wrapped right on the spot. This is an ideal job for a teenager or an older worker looking to make some seasonal cash.

Small businesses can help solidify repeat customers by making the holiday shopping experience convenient, comfortable and friendly.

3 customer service practices that can make consumers happy

In 2009, a handful of protest songs posted to YouTube created quite a stir. After their guitars were mishandled and damaged while traveling on United Airlines, the Canadian folk duo Sons of Maxwell attempted to negotiate with the airline in an effort to be reimbursed for the damage. Those negotiations ultimately proved fruitless, so the rockers took to YouTube, posting a series of comical songs and videos.

While the songs became viral and drew many a laugh, the people at United Airlines, and their shareholders, were not laughing. The bad publicity sparked by the videos caused United stock to plummet, costing shareholders as much as $180 million.

Incidents like that highlight the importance of exceptional customer service, especially in regard to small businesses. Industry giants like United Airlines can no doubt afford some bad publicity, but small, locally owned businesses operate on much thinner margins.

In recognition of the effects bad customer experiences can have on their businesses, business owners can emphasize the following three strategies to keep customers happy.

1. Encourage customer input. Business owners may not have their boots on the ground every day, so encouraging customer input may be the only way for business owners to get a handle on what it’s like to be their customer. That input can be used as a springboard to making positive changes that make customers happy, and it also can be used to help business owners recognize which staff members are going above and beyond to make sure customers have positive experiences.

2. Respond to reviews.

A 2018 survey from Review Trackers found that 63 percent of reviewers never received a response to their reviews. Engaging with customers is vital for small businesses. Consumers appreciate it when business owners respond to their reviews. Customers who leave negative reviews are more likely to put such experiences behind them if business owners reach out and seek their input while assuring that they’ll work to provide better experiences in the future. Responding to customers who share positive experiences takes little or no time at all and it’s a thoughtful gesture to thank customers

who take the time to leave positive reviews.

3. Get personal with customers.

A personal experience drives many consumers to support local businesses. Taking time to be cordial with customers also is a great way to learn about their needs and wants so you can better serve them, potentially turning them into highly valuable repeat customers. Repeat business is vital to the survival of small businesses. In fact, a 2018 survey from

InMoment found that 77 percent of consumers acknowledge having had relationships with specific brands for 10 years or more. Getting personal can lay the foundation for customer-business relationships that can last for years to come.

Customer service is vital for small businesses, which can employ various practices to keep customers happy and coming back.