KalDer YIL: 22
• SAYI: 171 Eylül - Ekim - Kasım 2013 • 8.00 TL
KalDer ÖNCE KALİTE YIL: 22 • SAYI: 171 • 8.00 TL • Eylül - Ekim - Kasım 2013
Mükemmelliği Paylaşmak
12 - 13 Kasım 2013 22. Kalite Kongresi İstanbul Kongre Merkezi
AVRUPA’NIN MÜKEMMELLERİ TÜRKİYE’DE BULUŞUYOR
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İÇİNDEKİLER
KalDer YIL: 22
• SAYI: 171 Eylül - Ekim - Kasım 2013 • 8.00 TL
KalDer ÖNCE KALİTE YIL: 22 • SAYI: 171 • 8.00 TL • Eylül - Ekim - Kasım 2013
Mükemmelliği Paylaşmak
12 - 13 Kasım 2013 22. Kalite Kongresi İstanbul Kongre Merkezi
AVRUPA’NIN MÜKEMMELLERİ TÜRKİYE’DE BULUŞUYOR
Sahibi KalDer Adına A.Hamdi DOĞAN Genel Yayın Yönetmeni ve Sorumlu Yazı İşleri Müdürü Neslihan CİNGİ neslihan.cingi@kalder.org Yayın Kurulu A. Hamdi DOĞAN, Akın ALIKÇIOĞLU, Erdenay GÜL, Fügen TOKSÜ, Gül GÖKTEPE, Özlem YÜZAK, Tolga YÜCEL, Selami ÇELEBIOĞLU, Selçuk ERGENÇ İdare Merkezi Türkiye Kalite Derneği (KalDer) Centrum İş Merkezi, Aydınevler Sanayi Cad. No:3 Küçükyalı 34854 İstanbul Tel: 0216 518 42 84 Faks: 0216 518 42 86 www.kalder.org e-posta:kalder@kalder.org Yapım Has Matbaacılık San. Ve Tic. Ltd. Şti. 100. Yıl Mahallesi MAS-Sit Matbaacılar Sitesi 3. Cadde 199/A Bağcılar – İstanbul. T. 0212 629 0249 (pbx) F. 0212 629 0647 Baskı Has Matbaacılık San. Ve Tic. Ltd. Şti. 100. Yıl Mahallesi MAS-Sit Matbaacılar Sitesi 3. Cadde 199/A Bağcılar – İstanbul. T. 0212 629 0249 (pbx) F. 0212 629 0647 Önce Kalite Dergisi, Türkiye Kalite Derneği tarafından ayda bir yayınlanır. Ulusal-Türkçe-Aylık ISSN: 1301-4978 Önce Kalite Dergisi’ndeki yazı ve resimler kaynak gösterilerek kullanılabilir.
ÖNCE KALİTE Eylül - Ekim - Kasım 2013
4
BAŞKANDAN
46
İŞ MÜKEMMELLIĞI: ORHAN AKBULUT
10
MUHARREM YILMAZ: MÜKEMMELLIKTE SÜRDÜRÜLEBILIRLIĞI YAKALAMAK
48
KURUMSAL MÜKEMMELLIK VE YÖNETIM SISTEMLERI FUARI
12
TURGAY DURAK: UZUN VADELİ BAŞARININ KISA YOLU YOKTUR
50
TÜRKİYE MÜKEMMELLİK ÖDÜLLERİ’NDE SAHA ZİYARETİNE KALAN ADAYLAR AÇIKLANDI
16
EVRIM ARAS: “BAŞARININ ARKASINDA GÜÇLÜ KADINLAR VAR”
52
TÜRKIYE MÜKEMMELLIK ÖDÜLÜ - SAHA ZIYARETINE KALAN KURULUŞLARIMIZ
18
ARZU TOYGAR: HEP EN İYİSİ OLMAK, ZORU BAŞARMAK!
64
MÜKEMMELLIK AŞAMALARI
20
BAYRAM EVİN: MÜKEMMELLIĞI PAYLAŞMAK
68
KalDer’DEN
70
ULUSAL KALITE HAREKETI
22
DEFNE SARISOY: SANAT MÜKEMMELLİKTEN İLHAM ALIR
74
BITMEMESI GEREKEN YOLCULUK: KALITE
24
COŞKUN ARAL
26
MERIH DEMIR: ETKIN STRATEJI DERKEN...
78
PROF. DR. ŞEVKINAZ GÜMÜŞOĞLU: ÇAĞDAŞ İŞ YAŞAMININ GEREKSİNİMİ: ÖRGÜTSEL ESTETİK
88
KalDer’DEN HABERLER
28
MUTLU KUTLU: MÜKEMMELLIK YOLCULUĞUMUZ
94
ŞUBELERDEN HABERLER / ANKARA
32
22. KALITE KONGRESI ÇALIŞTAYLARI
98
ŞUBELERDEN HABERLER / ESKIŞEHIR
36
MÜKEMMELLIĞI PAYLAŞMAK
40
EĞITIMDE SÜRDÜRÜLEBILIR BAŞARI
101
ŞUBELERDEN HABERLER / İZMİR
42
BURAK SEVILENGÜL: ASIL IŞIMIZ: ÖNCE ‘’İNSAN’’
102
ŞUBELERDEN HABERLER / BURSA
62
EĞİTİM TAKVİMİ
Yazarlar ve Kuruluşlardan gelen yazılar:
• A4 sayfasına, her taraftan
2 cm marj bırakılarak, 1.5 cm boşluk, 12 punto Arial veya Times New Roman karakteri ile en fazla 4 sayfa yazılmalıdır. • Yazı başlığı ve yazar adı koyu font ile yazılmalıdır
• Yazar unvanı, e-posta
adresi yer almalıdır. • Yazara ait en az iki adet yüksek çözünürlükte vesikalık olmayan hareketli tarzda resimler olmalıdır. • Gelen yazılar, yayın kurulu tarafından
okunurluğunun artırılması, uzunluğunun kısaltılması gibi durumlarda yazının içeriğinde, başlıkta değişiklik yapılabilir. Bu değişiklik yapma hakkı dergimizce saklıdır.
7
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Değişen koşullarda, sizinle birlikte... Sektörünüz ne olursa olsun, iş dünyasının hızlı dinamikleri içinde, öne geçmek için ihtiyacınız olan her şey Atos’ta. Bulut bilişimden iş çözümlerine, dış kaynak hizmetlerinden sistem entegrasyonuna, değer zincirinin tüm noktalarında işinizi anlayan Atos, teknoloji çözümleri ile firmanızı ileriye taşıyor. Firmanız için gelecek bugün atos.net’te başlıyor.
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Havalimanının en ayrıcalıklı bölümünde yeriniz hazır. “primeclass” Lounge apron manzaralı, ferah ve sessiz ortamı ile havalimanında geçireceğiniz zamana ayrıcalık ve konfor katmak için sizi bekliyor. Dilerseniz benzersiz açık büfe lezzetleri eşliğinde gazete ve dergilerinizi okuyun; dilerseniz ücretsiz tablet kullanımı sayesinde işlerinizi takip edebilmenin rahatlığını yaşayın. Havalimanında açık hava terası olan tek lounge “primeclass” Lounge, 7/24 sadece sizin hizmetinizde...
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Bütünleflik ‹fl ve Teknoloji Çözümleri Ironman Consulting, kurumsal performans yönetimi alan›nda 20 y›la yaklaflan deneyimini, QPR teknoloji çözümleri ile bütünlefltirerek ifl ve teknoloji dan›flmanl›¤› hizmetleri veriyor. QPR Metrics QPR Metrics, esnek ve güçlü yap›s› ile, Balanced Scorecard, EFQM, Risk Yönetimi, ‹ç Kontrol, Entelektüel Sermaye ve Bireysel Performans Yönetimi yaklafl›mlar›n› destekleyen bir çözümdür. QPR Process Designer QPR Process Designer, süreçlerin modellenmesi ve analiz edilmesine olanak sa¤layan, verimlili¤i art›ran esnek bir süreç yönetimi çözümüdür. QPR Enterprise Architecture QPR Enterprise Architecture (EA) Bilgi Sistemleri Yönetimi için, güvenilirlik ve ifl birimleri için kolay uygulanabilirlik sunan bir Kurumsal Mimari çözümüdür. QPR Process Analyzer QPR ProcessAnalyzer, “Automated Business Process Delivery” (ABPD) özelli¤i ile, operasyonel sistemlerde yer alan verileri kullanarak gerçek hayatta süreçlerin nas›l iflledi¤ini gösteren ve farkl› aç›lardan her bir süreci tek tek ele alarak analiz edilmesini sa¤layan bir çözümdür.
Ironman Consulting Küçükbakkalköy Mahallesi, Tevfik Fikret Caddesi Dumankaya Flex Plaza No : 38 34750 Ataflehir – ‹STANBUL www.ironmanconsulting.com e-posta : ironman@ironmanconsulting.com
QPR Software Oyj Huopalahdentie 24 00350 Helsinki – FINLAND www.qpr.com
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76
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4
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77
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74
74
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ACSI 2010
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MD
MD
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MD
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MD
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MD
MD
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71
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Rekabetin akýl gücü
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