Hotel Insider - Maldives (Issue No. 6) by Hotel Insider Maldives

ISSUE NO. 6

Amilla Fushi – Blissing out in Baa

THE F&B ISSUE

The food chain: a brief look into the Maldives’ F&B scene In the boardroom – Ali Ihusaan

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CONTENTS

24 COVER STORY: THE FOOD CHAIN: A BRIEF LOOK INTO THE MALDIVES' F&B SCENE

Our cover story’s an easy-to-read survey of the F&B segment of the Maldives’ hotel industry, covering issues of import from sustainability to non-GMO food.

Features 10

CONVERSATION - ALI WAHEED

Chennai native Meenakshi Sundaram is one of the least likely candidates to have made a career in hospitality. Read more for details.

Hotel Insider speaks with Ali Waheed, minister of tourism, to find out his thoughts on important industry matters.

UNDP MALDIVES

Nicolaj Coster-Waldau of Game of Thrones fame inspires the Maldives to unite for climate action. IN THE BOARDROOM - ALI IHUSAAN

We sit down with Happy Market’s CEO Ali Ihusaan and talk about how a small operation became a gigantic success.

Hotel Insider

WORD FROM THE TOP - MEENAKSHI SUNDARAM

RESORT REVIEW - AMILLA FUSHI

Ah, Amilla Fushi, so bold in its conception of a Maldivian resort, it’s a remarkable place fit for stars. (continued on page 6)

ON THE COVER: Evening falls gently on Amilla Fushi, a triumph of design.

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Contents

EDITORIAL Mariyam Athif Editor Adele Verdier-Ali Editorial Consultant Nashiu Zahir Contributing Editor

MARKETING & SALES Mohamed Shinan Marketing & Sales Consultant Mohamed Yazeed Abdul Sattar Marketing & Sales Consultant Ali Kausar Print Advertising PRODUCTION Fathimath Nahuza Operations Manager Aishath Hamdha Administrative Intern

BACK OF THE HAUS - MERAKI COFFEE ROASTERS

Saudi-born Amal Gaafar handles PR and marketing at Huvafen Fushi, read and you’ll see she’s a natural.

Take a look behind the scenes of this popular roaster and see how it’s done.

SPOTLIGHT - S&O TOP FIVE HEINZ PRODUCTS

47 SPOTLIGHT - MATHIEU DELIN, F&B MANAGER, MERCURE MALDIVES KOODDOO

48 SPOTLIGHT - FOOD TRENDS 2019

Have a read if you want to keep up with trends rocking 2019, don’t be left behind.

Hotel Insider

CONTRIBUTORS Naifa Zahir Editorial Intern Abdulla Muaz Photo/Multimedia Editor Malissa Ismail Contributing Writer Ahmed Razeen Photographer Munshid Mohamed Photographer

NEWS - SONEVA TO GIVE BACK WITH BOOKS

Soneva will be giving back to students in Eydhafushi with a hundred books on the occasion of World Book Day.

We have a chat with Mathieu Delin, a hospitality graduate and a sommelier by training, on matters culinary.

NEWS - RYUZO NAKATA POPS UP AT HUVAFEN FUSHI

Fashion designer Ryuzo Nakata had a pop-up event at Huvafen Fushi.

We take a look at bestsellers of Standard & Origin, a key player in the F&B realm.

WORKING WOMEN - AMAL GAAFAR

MARKETPLACE

A quick guide to suppliers, financial institutions, basically everyone useful for people such as yourself.

Printed by M7 Print (960) 330 7787 print@m7maldives.com Hotel Insider is published by Qualia Priavte Limited. For enquries please send an email to info@hotelinsidermv.com. © Qualia Private Limted 2019. All rights reserved. No part of this magazine may be reproduced without the written permission of the publisher. All information contained in this magazine is, as far as we are aware, correct at the time of going to press. Qualia Private Limited cannot accept responsibility for errors or inaccuracies in such information. If you submit unsolicited material to us, you automatically grant Qualia Private Limited a licence to publish your submission in whole or in part in all editions of the magazine. All material is sent at your own risk and although every care is taken, neither Qualia Private Limited nor its employees, agents or subcontractors shall be held liable resulting for loss or damage. Qualia Private Limited endeavours to respect the intellectual property of the owners of copyrighted material reproduced herein. If you identify yourself as the copyright holder of material we have wrongly attributed, please contact the office.

From the Editor

Food for thought Greetings from Hotel Insider and welcome to our sixth issue. As you may have noticed, we’ve got an F&B focus here and we present interviews and articles on some relevant companies and figures. We also sat down with the minister of tourism Ali Waheed to find out his thoughts on the industry, especially on tapping new markets and the impact of the Velana International Airport project. Have a look at ‘Conversation’ to find out more. For ‘In the Boardroom’, we’ve got Ali Ihusaan, CEO of Happy Market, a name that needs little introduction. We learn how the company capitalised on opportunities in the 80s and 90s to great effect. And we are pleased to present Amal Gaafar in Working Women. She’s

Hotel Insider

young and accomplished, having worked at senior positions with luxury brands in her native Egypt before her arrival at Huvafen Fushi. Have a read to find out what makes this incredible woman tick. Before I bid au revoir, please check our website and remember to follow us on social media. And I really hope you had an excellent new year’s and we’ll be back with more soon. Sincerely

Mariyam Athif Editor

If you have missed our previous issue please find a digital copy from the links below. https://bit.ly/2BUseWy

Conversation

Ali Waheed This time around, Hotel Insider speaks with the minister of tourism Ali Waheed. Ali Waheed is arguably the youngest person to have made a successful career in politics though it is not a topic we touch upon in this interview. We talk instead of tapping into new markets, airport development and its impact on the industry, particularly occupancy, integrated tourism development projects, and the possibility of re-introducing helicopters, among others. Hotel Insider: There's a trend of declining occupancy among resorts but we're seeing their numbers increase. What do you make of this? Ali Waheed: Since our government took over last year, we’ve been concerned mainly with the drop in Chinese guests. In my view, a key issue was putting islands out there [to be developed as resorts] without a masterplan. The government’s plan now is to increase bed capacity but in a way that ties in with President Ibrahim Mohamed Solih’s pledges. There were several islands and lagoons that were earmarked for development in the government gazette when we took over but we removed them [from the gazette]. When we mark islands for development, we will do so after a thorough review process and we’ll ensure that it’s done in alignment with our manifesto, our five-year plan. Our development policy revolves around both economic and environmental sustainability. If you take Maafushi for an example, guesthouses there have to look at Vaavu Atoll for excursions because all the nearby islands and lagoons are under development. We don’t want that to be the case. Hotel Insider: You mentioned that you’re concerned about the drop in the Chinese market. Could you tell us your plans to address that? Ali Waheed: While we’re on the subject, let me also add India to this. It’s a huge market as well, even a fraction of travellers 10

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in a country with over a billion people is still very significant. And we’re right next door to each other. I don’t believe we’ve tapped into the potential of that market over the years. I’ll be visiting India and China as well, and we’re looking to work with the Chinese authorities and with the Maldives Association for Tourism Industry (MATI) and see how we can transform our marketing efforts Hotel Insider: How much of an impact do you think the [Velana International] airport development project will have on tourism? There are some who believe this will give great relief to occupancy issues in resorts. Ali Waheed: It will take two to three years to complete the airport project. We need some temporary measures, though, to address congestion and we’ll work on having those in place in time for the high season this year. Once developed, the airport will be notable for its uniqueness and we aim to endow it with a distinctively Maldivian character. The main gateway to the country needs to emphasise its uniqueness and beauty because a tourist’s experience begins and ends there. I think, moreover, that other international and domestic airports need further development, including those in Addu and Fuvahmulah. Addu airport needs to be able to cater to the influx of travellers now that it has two carriers coming in. We also want those airports to highlight the specific beauty of the region, like the wetlands and tiger sharks in Fuvahmulah

"The government’s plan now is to increase bed capacity but in a way that ties in with President Ibrahim Mohamed Solih’s pledges."

Hotel Insider

Conversation

"yes, we need to increase bed capacity in Addu but at the same time, improve the connectivity between Addu, Fuvahmulah and Huvadhoo atolls."

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if you’re arriving there. Domestic travels should also be a more pleasant experience. Hotel Insider: But do you think the [Velana] airport project will address occupancy issues? Ali Waheed: Yes I believe it will. And to address occupancy, I think there are markets nearby that are worth exploiting. One of them, as I’ve said is India, with more than 80,000 visitors in 2017. And I don’t think that’s close to what we could potentially get from the country. Hotel Insider: We’re in a very good position to market ourselves because we’ve got more beds than ever. You’ve mentioned India, where else should we be looking at? Ali Waheed: My thinking is that we’ll work closely with the ministry of foreign affairs to ensure that all our ambassadors are also ambassadors for tourism. They will actively promote the country abroad. We also need to go beyond the European paradigm, think the Americas. We’re seeing increases in the number of visitors from those two continents. In addition to that, I feel we need to explore opportunities in regions that are much closer to us in comparison, like South East Asia. We haven’t really touched the Malaysian and Thai markets for instance. Hotel Insider: I also wanted to ask you about the integrated tourism projects in Addu and Laamu Atolls. Are those still ongoing? Ali Waheed: We’re actually thinking of developing five zones in the Maldives and that’s the ministry of planning’s vision as well. So, tourism development will follow that course. When I think of Addu and the southern atolls, I realise that there have to be special incentives. Expectations are very high down south. President Solih wants the atolls to be empowered and developed and to reap the benefits of tourism as he has pledged. A small thing we did recently was reducing domestic air fare, one of our pledges. They want tourists to be able to visit their atolls at a reasonable fare. We need to think from an

entirely different perspective about southern atolls like Addu. And on the matter of integrated tourism development projects, we need to urgently consider them (MITDC) on the policy level. If those models are to continue, we need to amend certain laws. And we will do this soon and see how we can manage such projects in those atolls. Hotel Insider: There are a couple of flights coming in to Addu right now, thrice a week from Colombo and once a week from Johannesburg. These are good signs. The previous government talked of increasing bed supply down there by some 3000 beds as I recall. That will help lure flights and hopefully set up a domino effect. Ali Waheed: I was fortunate to have met with South African Airlines representatives, and they envisage connecting Gan to Hong Kong, Perth and London. And there are other airlines that want to come in. So, yes, we need to increase bed capacity in Addu but at the same time, improve the connectivity between Addu, Fuvahmulah and Huvadhoo atolls. We’ll consider air connectivity, there is an air taxi base already. And why not explore helicopter options? Hotel Insider: Because we haven’t had the best experience with them. Ali Waheed: That was before. All in the past. Things are always improving. We need means to connect the islands, and we’re not a small nation. We are dispersed and this is a challenge. People in the atolls are very hopeful, they want to live in their home islands and be able to find work nearby, instead of having to come to the capital. My deepest wish is for tourism to be so pervasive that people really feel no need to come to Male for employment. Hotel Insider: Thank you, Minister. It’s been a pleasure.

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UNDP Maldives

Game of Thrones Star, Nikolaj inspires Maldivians to ‘Unite for Climate Action’ In October 2017, Maldives welcomed a special guest; Nikolaj Coster-Waldau, best known for his role as Ser Jaime Lannister in the popular HBO series Game of Thrones. He arrived in the island nation to kick off his climate action journey as UNDP Goodwill Ambassador. At the end of his trip, Nikolaj and Shoko Noda, UNDP Resident Representative to the Maldives, talked about the trip they took together and his reflections. Shoko Noda: We’re so excited to have you here with us in the Maldives. What touched you most during our visit to the islands? Nikolaj Coster-Waldau: What struck me most about this country was the Maldivian people – so welcoming and generous. Because of the nature of these islands, almost every challenge Maldivians face is linked to climate change. I saw just how vulnerable the country is to beach erosion and sea swells* – you can see it in all the islands we went to. This is a huge challenge and it’s only going to get worse. We’ve to help them find ways to cope. Shoko Noda: What do you think is the most serious climate change issue for Maldives? Nikolaj Coster-Waldau: It would have to be water- access to water. I met this incredible woman, Muna, a teacher from Laamu Atoll. She and her husband had a chili farm. Just a week before harvest, the whole island got flooded because of sea swells*. She took me to the site of the once blooming farm. It was devastating to see all the crops completely damaged. If she had access to fresh water, she could’ve easily saved at least some of the crops, but she lost everything.

Shoko Noda: We went snorkelling as well. How was your underwater experience? Nikolaj Coster-Waldau: Seeing the different types of fish and all sorts of beautiful marine life in the ocean was absolutely breath-taking! At the same, the amount of coral bleaching that has taken over the reefs is alarming. This really goes to show just how fragile these reefs are and how important they are to the ecosystem. We need to stop polluting our planet, our home. It’s not going to be easy, but small actions we take can go a long way towards making a meaningful impact. Shoko Noda: Did you see any action being taken by the community to tackle these problems? Nikolaj Coster-Waldau: I went to this school where every day some of the kids had to go home because of the heat. So, the students actually made a huge ‘green hall’ over the school compound using cucumber and passion fruit vines. I also met a group of very passionate young people running an NGO, called Save the Beach. They saw rubbish being thrown all over the beach and plastic going into the ocean. They, too, saw a problem and took action. Now, what they are doing has spread across many of the islands. Shoko Noda: Do you think there’s hope for the future? Nikolaj Coster-Waldau: Of course, I believe we can and will work through these challenges. It’s going to take all of us, but the benefits are enormous. Everyone wants a healthy planet. It’s like that famous saying,

“We act as if we live on nine planets when we only have this one,” and we’ve to take care of it. Shoko Noda: What’s your message? Nikolaj Coster-Waldau: We haven’t done so well for the past 150 years. At least now we understand that our actions aren’t sustainable. If we want to survive as a species, we’ve to do things differently. So, get engaged and get others engaged. Take action, on your own and together. It doesn’t have to be life altering. But if everyone does a little bit, we can collectively make a huge impact. Shoko Noda: What an inspirational message. Thank you Nikolaj for being here with us, and for your commitment to make a difference. ONE YEAR ON: The Unite for Climate Action campaign launched during Nikolaj’s visit to the Maldives is a significant step to connect individuals and communities with the private sector to help locals find solutions to issues they face. One year on, here a look at the Unite for Climate Action Campaign: In Gaafu Alifu Villingili Island: Island Disaster Management Plan developed. In Alifu Dhaalu Fenfushi Island: Community Emergency Response Team established and specialized trainings on-going. In Laamu Maabaidhoo Island: Community Emergency Response Team established and specialized trainings on-going and elevated farm on-going.

* Collection of waves produced by strong storm winds hundreds of miles out from the sea. The high waves often cause floods on islands in the Maldives. To join us and Unite for Climate Action, please visit: https://give.undp.org/maldives If you would like to learn more about how you can work with UNDP to support communities and jointly take Climate Actions, please follow link http://www.makemyisland.mv

Hotel Insider

In the Boardroom

Ali Ihusaan This time, Hotel Insider speaks with Ali Ihusaan, CEO of Happy Market, one of the country’s few major F&B specialists. Ihusaan talks about opportunities that cropped up early on and how the company capitalised on them.

He outlines the company’s key areas of focus and specialisation, and gives us a glimpse of what to expect in the near future. Happy Market’s story is intriguing; particularly their knack for reading the market and figuring out how to keep most of their earnings within the company. Their model revolves around integration and keeping high-volume sellers at hand always. Read on. Hotel Insider: Can you tell us what the market was like when you started out? What sort of opportunities did you see? Ali Ihusaan: We began operations some 27 years back and at the time, frozen goods were a luxury. You didn’t have reefer (frozen) containers coming regularly to the Maldives. So that’s where we saw potential. We had shipping companies deliver frozen goods to Sri Lanka and then we’d air freight them here. Or we would have chartered vessels carry frozen items and offload the goods to our distribution ship (Freshmarket) our distribution point to the resorts. Hotel Insider: That’s around the time when tourism was starting to eclipse fisheries as the main industry. Ali Ihusaan: Yes, tourism was picking up and the founders of Happy Market foresaw 16

Hotel Insider

immense potential in selling in bulk. Later we bought a ship that carried items from Sri Lanka to our delivery ship Freshmarket. Hotel Insider: Yeah, I remember a ship that used to distribute goods here. Ali Ihusaan: Yes, there was one that travelled between Sri Lanka and the Maldives [for goods] and another that was stationed here, doing storage and distribution. So, one ship would bring in the goods from Sri Lanka and the other would handle distribution. But due to unforeseen circumstances, we had to stop operating the two vessels. And our business was forced to change. Hotel Insider: How did you change? Ali Ihusaan: By the time we stopped operating the ships, there were parties that brought in reefer containers to the country and we utilised them. And we had already established a cold storage facility on land. Plus, we had a shop by the seafront, now called Unity 1, which was our distribution point. And rumour has it that we couldn’t even get the goods to the shop before they were sold out. Demand was that high. [laughs]. That’s when we started to become sustainable, bringing in supplies to an existing supply chain. If you consider Happy Market as a group,

by that time we were already operating what’s now Thulhagiri Island Resort. A major expense at any resort is food and drink. So, the owners of Happy Market wanted to funnel all major expenses of a resort through the companies they managed to increase efficiency. That was the business model. That’s where integration began. Hotel Insider: And this sort of integration is what led to your expansion across market segments. Ali Ihusaan: Yes, we started expanding to all available resort segments plus the local market although the latter wasn’t a priority at the time. We were a resort supplier. Hotel Insider: You started with frozen goods but were there other areas of specialisation later on? Ali Ihusaan: Yes, our first specialty was frozen foods. It’s our strength because running a cold storage is tedious. You have to regularly monitor temperature to comply with HACCP standards, for instance. It used to be that these checks had to be done manually but we’ve computerised the process now. And it’s a big barrier to entry. As we expanded, we went into different food segments like dry food and dairy. Our model was to make sure that we had what people

Hotel Insider

In the Boardroom

consumed in significant quantities at hand always. During expansion we added quite a few brands. One of our oldest brands is, in fact, San Remo pasta. We’ve been carrying San Remo for 22 years of our 27 years in operation. Our business was built on long term relationships, not only with our customers but also with our suppliers. I’d also like to mention that we place a high premium on our relationship with our staff. The oldest employee has been with us for 28 years – he joined a year before the company started [laughs]. Staff turnover is really low and they are very loyal. We have a number of people who’ve been with us for over 17 years. . Hotel Insider: That’s great. Now, let’s talk about your market share a bit. Ali Ihusaan: In frozen goods, we rank very high. If you consider chicken, I think over 60 per cent of the frozen chicken that’s imported is ours. Add to this, sausages, chicken drumsticks, chicken breasts. We’re able to assess our market share through customs’ statistics. Hotel Insider: All right. Twenty years ago, you trailblazed the frozen goods market and you ventured into tourism too. I’d like to know how the business grew in the 2000s. Ali Ihusaan: Well, in the early 2000s, after acquiring a second resort, company founders discovered that pure drinking water was an issue to be addressed. So, around 2004, the founders came up with “Life” [a brand of bottled drinking water]. “Life” was among the earliest bottlers in the Maldives. Keep in mind that our strategy was to integrate horizontally and vertically. And around 2011, the company realised that fuel consumption had to be addressed as well. So, a company was formed for fuel import and distribution. We had a tanker with a capacity of around four million litres and a distribution vessel. We powered our bottling factory and our other businesses with that fuel so the cost was distributed Hotel Insider: I see. Also, I’ve always wondered what people in your line of business do with products approaching 18

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expiry. Ali Ihusaan: Oh, yeah that’s an issue. We had a separate outlet that managed such products, a place called Myshop, right outside our head office. When a lot of products neared expiry, there was a requirement to open an outlet to move those products quickly. However Myshop has since become a regular distribution shop of ours and closeexpiry products were fast moved through promotions and other avenues. Hotel Insider: Is Myshop a wholesale or retail outlet? Ali Ihusaan: Wholesale. About 90 per cent of our sales is wholesale, which is our main focus. Hotel Insider: I see. And how do you manage to keep on top of deliveries, especially to resorts who have strict time constraints?

"We want our customers to understand that at Happy Market, they will always get a great product at the lowest possible price for that quality." Ali Ihusaan: It’s quite challenging to be honest. We only get about eight or nine hours to work because of changes to working hours – it used to be a round the clock service. So now, when we receive orders, we prioritise them and ready our delivery vehicles. And during this process the client will be kept up-to-date on progress until the goods are in their hands. Hotel Insider: I also wanted to ask you if you’ve observed any food trends in the resort community. Ali Ihusaan: Yes, there’s a trend for getting fresh, chilled meat rather than frozen. The meat is air freighted to keep freshness. We haven’t touched that market yet. And in the local market, we’re seeing a lot of meat, like

beef and lamb gaining traction. Hotel Insider: Before we part, can you tell us about your vision? And what are some of the things you’d like to do in the near future? Ali Ihusaan: Our overarching vision is to distribute our frozen goods across the Maldives. And with this in mind, we opened a distribution centre in Addu in 2010. Our MD Mohamed Naeem is from Addu so it seemed a good place to start. One of our greatest challenges is that there’s very little capacity for transporting frozen goods within the existing transportation network. So, we have to take refrigerated containers by boat to Addu on a monthly basis. Also, we want to emphasise quality in terms of service and products. At the same time, we want to focus on cultivating sustainable relationships with our customers. Right now, the market is very volatile; customers work on a weekly basis, finding out who’s the cheapest. There’s a lot of competition. What we want is for our customers to understand that at Happy Market, they will always get a great product at the lowest possible price for that quality. Of course, anybody can sell frozen chicken, but what they can’t do is ensure that it reaches customers while complying with strict HACCP standards at our price. Furthermore, we’re planning to open distribution centres in Gaafu Dhaalu, Laamu and Haa Dhaalu atolls. Also, we’ve got something in the pipeline: having small franchises that sell our brands. There won’t be competing brands in those outlets for the brands we carry, in that sense they’ll be exclusive. But they can sell other noncompeting items. Hotel Insider: Like 7-Eleven eh? Ali Ihusaan: Yes, a bit like that. Hotel Insider: All right. Thanks a lot, Ihusaan.

NOVELTY STAR & VISION

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W W W . Z I E H E R . C O M

Word from the top

Meenakshi Sundaram Born in Chennai, India, Meenakshi Sundaram is probably one of the least likely people to have made a career in the hospitality industry.

He has an academic background in zoology, is certified in library and information science, and had other dreams but circumstances led him to a hotel in his home city. It grew on him and now, he’s the general manager at The Residence Maldives in Gaafu Alifu Atoll. We had a chat about his journey, what he thinks of ‘Western’ vs “Asian” hospitality and The Residence Maldives’ big plan for this year. Read on. Hotel Insider: You tried a few different things before settling on tourism. You studied zoology, for instance. How does one go from that to tourism management? Can you describe your journey a bit? Meenakshi Sundaram: The thing is, I really wanted to become a doctor. My family has a lot of doctors and teachers, including my cousins; so naturally, I was trying to become one myself. After completing my degree in zoology, due to circumstances in my family, I had to find work. And those days, there weren’t many jobs available in Chennai. I got a job in the hotel industry, and at that time, it [hospitality] was fairly new, at least in my part of the country. I started as a front office cashier and worked my way up from supervisory positions to management roles to general manager. It’s a long but interesting journey, almost 27 years. I was also very lucky to get this opportunity to be here at The Residence Maldives. I’d like to thank the holding company Bonvests Holdings and 20

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its chairman Mr. Henry Ngo and executive director Mr. Gary Xie. I’ve been with the company for over seven years. Hotel Insider: What drew you to the hospitality industry? You started work as a cashier but it became more than a job for you. Meenakshi Sundaram: I got married at 21. So, I had to find work to support my family. During early 90’s, there weren’t many jobs available and I was blessed to get a job in the hotel industry. In fact, I’m the only one from my family and extended family to work in this field. You have to know that during those days in Chennai, this was still quite new. It’s a different situation now. But at that time, people doubted whether I could have a career in this industry. Since then my passion for the hospitality industry led me to pursue masters degrees in tourism management, hotel management and an MBA in hospitality. Hotel Insider: Was your family concerned about your career choice? Meenakshi Sundaram: They were a bit worried about my future, my career goals because as I’ve said, people weren’t very familiar with the kind of opportunities that this industry can provide. Having said that, they fully supported me. I’ve missed important dates, like the birth of my two sons [laughs]. Hotel Insider: [laughs] Really? Meenakshi Sundaram: [laughs] Yes, when my first son was born, I was attending

a training programme somewhere and I got a call. When my youngest was born, I was actually here in the Maldives. But my family has been nothing if not understanding and I’m very blessed that way Hotel Insider: All right, let’s get back to the original question. What was attractive about the industry, what made you embark on a career in hospitality? Meenakshi Sundaram: I think the fact that in the hotel industry you have so many different elements working together is something that greatly interested me. Unlike, say, a specialised industry like IT. In our industry, we cover so many areas from engineering to IT to culinary arts to accounting. This really appealed to me. Initially, when people thought of hotels, it was just about going and spending a few nights at a property and having someone check you in and out. But I saw how many different elements combined to create an experience for the guests. And it has to be specialised as well; an engineer working in construction for a construction company is different from one working in a resort or hotel though their qualifications may be the same. And the fact that you meet different kinds of people on a daily basis, I think, gives you a very good opportunity to learn. And I’ve always had this belief that I can learn something from everyone I meet. Hotel Insider: Were you always a people person? Like when you were younger,

Hotel Insider

Word from the Top

were you very sociable? Meenakshi Sundaram: [laughs] You’ll have to ask my colleagues. But really, I think I am a people person. I do care about people, that’s actually what I’m here for. Our industry is all about people, both guests and staff. Hotel Insider: OK. Right. You’ve also experienced hospitality in Europe, in the UK for instance, where you were the front office manager at the Holiday Inn in Kingston Upon Thames. Have you observed any key differences between Asian and European hospitality? Meenakshi Sundaram: Traditionally, the ‘West’ was the trendsetter in hospitality; well known for their high standards and flair in delivering service. The main difference I think is in the West, the service focus is mainly on discipline, whereas in Asia we tend to take a middle ground between discipline and human relations management. This could be due to Asians being more hospitable generally, by nature. The Maldives is a good example of that, the standards here are pretty high, one of the best in the world and I have travelled quite a bit in Asia and Europe. Hotel Insider: Where have you been in Asia? Meenakshi Sundaram: I’ve travelled in the East to Japan and Korea. They’re very nice, very disciplined and polite but when it comes to heartfelt service, I think you need to come to the Maldives. That’s where I think the Maldives is a trendsetter in the industry. Also, I’d like to add that earlier it was only western hospitality brands that were making headlines like the Intercontinental, Accor, Hilton and so on. But now, you have more Asian brands like Shangri-La, Mandarin Oriental, Dusit Thani and our own brand The Residence by Cenizaro. Today we have a collection of six properties; we’re represented in the Maldives, Mauritius, Zanzibar, Tunis and Bintan. Hotel Insider: It’s a Singaporean company isn’t it? Meenakshi Sundaram: Yes, our holding company Bonvests Holdings Ltd is based in Singapore. Hotel Insider: Do you think there’s space for small brands in today’s world? Especially when big brands are acquiring smaller ones and adding to their portfolio? Meenakshi Sundaram: Yes, definitely. We’re a good example, we’ve been around for 22

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more than 22 years. Our first property opened in Tunis, followed by Mauritius, Zanzibar, Maldives and Bintan. We will be opening our second island in the Maldives, The Residence Maldives At Dhigurah and a couple more properties in Tunis. Definitely, the smaller brands also have a big future and that’s something unique in this industry. As long as you provide the service and keep the guest at the centre, you can be successful. There are so many brands that aren’t very big that have been successful, especially in Asia. Hotel Insider: I also wanted to ask you whether pre-opening experience is essential to a person in your role since you’ve been with several pre-opening teams in your career. Meenakshi Sundaram: I don’t know whether it’s a coincidence; all the properties that I’ve worked were pre-opening properties [laughs]. I think they are a very important part of a career in this industry. You learn a lot in terms of planning, you start from scratch. Plus, you learn how to source things from different parts of the world especially in a place like the Maldives. And you have to budget, plan and forecast your revenue and expenditure even before starting operations. Also, it allows you to be more creative during the pre-opening phase as it gives you the freedom to test a few things before you start the actual operations. In the Maldives it’s like running your own little island village because you have your own power generation, desalination and so forth. You can plan for a lot of environmentally friendly measures. Like with us, we’ve put in place a system whereby the heat from outdoor units of ACs are used to heat hot water boilers and the treated water from the sewage treatment plant is used for watering the plants etc. Pre-opening experience, especially in the Maldives, will give you a deeper understanding of how things work in the industry. Hotel Insider: Let’s talk about your property for a bit. What would you say are the draws here? Meenakshi Sundaram: I’d say that our product is a big draw. It’s beautiful, elegant and the villas are very spacious with 137 square metres minimum. The heartfelt service from the team is another, and it’s at the core of our brand. We’ve got excellent cuisine with a lot of variety for guests. And we’re located in the largest and deepest atoll in the Maldives,

"As long as you provide the service and keep the guest at the centre, you can be successful. There are so many brands that aren’t very big that have been successful, especially in Asia." and being away from major tourist spots gives us a tranquillity that’s hard to find elsewhere. Also, we’ve got lots of activities, from the spa to the water sports and dive centre and excursions. Hotel Insider: A lot of draws indeed. And you’re opening up a new property next door. Meenakshi Sundaram: Yes, it’s going to be The Residence Maldives at Dhigurah. It will be our second resort in the Maldives and we plan to open in the second quarter this year. It will have 173 villas, on the beach, lagoon and water, and each villa will have its own pool. Plus, we’ll have three restaurants and three bars. We’ve connected the two islands with a kilometre-long bridge. Hotel Insider: Perhaps the longest bridge in the Maldives. [laughs] Meenakshi Sundaram: Probably the longest connecting two resorts, in any case [laughs]. Also, what’s interesting from a guest point of view is the opportunity to experience two island resorts during a stay, and the chance to visit both islands and use their facilities. Hotel Insider: Sounds great, Sundaram. All the best and it’s been great chatting with you.

Cover Story

The food chain: a brief look into the Maldives’ F&B scene Maldives is not really a place people usually think of when they think of food. And it’s hasn’t been a particularly foodie destination. But recent years have seen a number of restaurants in the country win top accolades.

For example, last year at the World Luxury Restaurant Awards, Conrad Maldives Rangali Island’s Ithaa, the world’s first underwater restaurant, took home the award for Luxury Unique Experience while Jumeirah Vittaveli’s French restaurant Fenesse bagged the title of Most Romantic Atmosphere and Amilla Fushi’s Feeling Koi with its Japanese cuisine and Latin flair grabbed the title of Luxury Waterside Restaurant. Constance Moofushi’s Manta, HIH’s Uduvilaa and Hideaway Beach’s Samsara Asian Fusion Restaurant won big as well with many others being recognised on the continental level. Bring on the big guns A number of celebrity and Michelin starred chefs have been including the Maldives in their rounds too. These include Michelin starred Chef Matteo Vigotti who dropped by Cocoon last year for the resort’s Gourmet Weekend event, Chef Mads Refslund who stopped at W Maldives as part of his Asian tour last December, and Masterchef judge Monica Galetti who hosted a six course dinner at Coco Boduhithi last October, just to name a few. 24

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Furthermore, last year, six properties in the UNESCO biosphere reserve of Baa Atoll came together for the Baa Atoll Summer Festival at which all of them showcased their top culinary offerings. This destination dining concept event was the first of its kind in the country and there’s talk of making it an annual event, which could draw crowds to the atoll in summer. “What I’ve observed is that in recent years guests have come to expect a lot from food and beverage. There is a bigger, food focused culture around the world. So, obviously keeping up with these expectations is key to success,” said Marc LeBlanc, resort manager of Kandolhu, when we had a chat with him last year. Sourcing locally & growing your own This growing global food culture has also during the recent years taken a rather environment and health conscious turn too, with more and more people choosing non-GMO products, going meat-free, opting for sustainably cultivated produce and so on. Keeping up with the trends, multiple resorts in the country like Nika and Gili Lankanfushi have built small organic gardens

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Cover Story

"Keeping resorts' F&B departments well supplied and stocked is no small task. There’s the fact that most things in this country are imported. And there’s also the geographical nature of the Maldives that presents its own set of challenges." on their properties from which they harvest ingredients for their kitchens, and some even have restaurants dedicated to healthy and natural food such as Reethi Rah’s Botanica, where they have a ‘garden-to-fork’ concept. Another notable sustainability initiative is the Kukulhu Village at Six Senses Laamu that houses three dozen fowls and a rooster; they produce fifty to seventy eggs a week and these are used for making farm fresh egg hoppers and other dishes. As for the ingredients that cannot be cultivated on resort premises, F&B departments are increasingly looking for local sources. “Whenever possible, we try to source ingredients from islands close to our resort. We’ve been very successful in finding tasty local melons, few vegetables and Maldivian chilli,” explains Mercure Kooddoo’s F&B manager Mathieu Delin. Staying on top of trends Keeping up with these trends is not just 26

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a task for resort F&B departments. As we learn from some major F&B suppliers in the country, they are on it as well. “In general, the people as well as the tourism sector’s requirements are changing to healthier foods and environment friendly products. We have tried introducing such products in the past but that did not materialize to success. However today, the trend has changed across the globe and is changing in the country as well. It is good to see these changes, but we need to do a lot more,” says Ahmed Mausoom, managing director of Aries Enterprises. With resorts popping up in the country every now and then, keeping their F&B departments well supplied and stocked is no small task. There’s the fact that most things in this country are imported. And there’s also the geographical nature of the Maldives that presents its own set of challenges. “It’s quite challenging to be honest. We only get about eight or nine hours to work because of changes to working hours – it used to be a round the clock service. So now, when we

Above: A rooster and his wives and offspring at Six Senses Laamu's Kukulhu Village.

receive orders, we prioritise them and ready our delivery vehicles. And during this process the client will be kept up-to-date on progress until the goods are in their hands,” explains Happy Market’s CEO Ali Ihusaan. Mausoom too acknowledges these challenges, but he says there’s more to it. “More than the logistics of delivering goods from our warehouses to resort boats, a major challenge we face now is getting shipments cleared from MPL/Customs. There are long delays during this process and as a result we sometimes have to delay some deliveries to our clients,” he says. Going back in time These current challenges and changes aside, the country’s F&B supply industry actually goes a long way back, as far as the time when the first few resorts opened in the country; probably out of necessity because resorts without a doubt would need to keep their guests fed.

"More than business rivalry, it was more of a friendly affair back then. I believe the business community was subconsciously working collectively and complementing each other and the business industry as a whole."

It’s also a bit hard to imagine a time when frozen goods were a sought after commodity, after all they’re ubiquitous, but that happened fairly recently, too as Ihusaan tells us: “We began operations some 27 years back and at the time, frozen goods were a luxury. You didn’t have reefer (frozen) containers coming in to the Maldives. So that’s where we saw potential. We had shipping companies deliver frozen goods to Sri Lanka and then we’d air freight them here. And we’d run out as soon as we got them here. With resort restaurants winning major awards, key players in step with the global food trends and destination dining events finally taking place in the country, it looks like Maldives’ F&B scene is all set and ready for a wonderful gastronomical future, although the shape and scope of it is something we’ll probably have to wait and see.

Hotel Insider

Resort Review

Amilla Fushi – Blissing out in Baa It’s a sunny day in Baa Atoll, not entirely unremarkable though it’s July, monsoons sometimes gift periods of splendid sun. Here on the large deck of my ocean reef house in Amilla Fushi, I’m sipping an ice-cold welcome drink.

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Right: A staircase leading to a Wellness Treehouse. Below: The bright and airy bathroom of the Wellness Treehouse.

Before me, the sea is tumultuous, frothy, and wave after wave crash into the pillars supporting my over water villa. Sometimes the spray spills over into the small plunge pool. The setting is a far cry from the generic depiction of our island environs; nevertheless, I’m enjoying it. The wind, though strong, is fresh and cool, the bleached sky sprinkled with milky clouds, and the horizon beyond lies under a veil of haze. Seabirds hover over the water, dive and rise up with fish in their beaks. I can completely bliss out to this. A while ago, I had a dip in the sea. What’s particularly great about the ocean reef houses is that they are perched right by the reef slope. So, you don’t need to arrange a snorkelling tour, you get the gear yourself and dive in straight from your deck. And being in Baa Atoll, the country’s as yet only UNESCO biosphere reserve, you can expect to be thrilled by the underwater vistas. In spite of widespread coral bleaching in recent times, there’s enough life beneath the waves to beguile snorkellers such as I. If not for the sheer ferocity of the waves, that is where I would have spent the entire afternoon. Amilla is four years old now and displays all the signs of having settled down. It still retains most of its old characteristics. The Baazaar, a cluster of restaurants by the beach, is still there. As are the residences; lavish four to eight-bedroom ‘homes’ that took a while to

catch on with travellers. The level of service is excellent, you feel looked after wherever you are, be it at the bar, in the spa, out on one of the many lanes; buggy drivers will pass you and ask you how you are, where you’re going. Jambe, our Katheeb – Amilla hasn’t changed the nomenclature – is more than happy to assist, however minute the task. Though excellent service is Amilla’s strength, what strikes me yet again is its aesthetic. You’ll find no thatched roofs here; Amilla is bold and confident enough to espouse a different design philosophy. It’s minimalist, the rooms’ exterior appears boxy with sharp angles, the over-water accommodation especially. That same minimalist approach is continued in the interior, where nude white walls meet warm wooden floors. The rooms are airy and bright, thanks to a series of French doors. And beautiful cream and teal mosaic tiles adorn the floors of living and bathing areas, the teal a nod to the hues of the lagoon nearby. I especially love the treehouses, perched high above ground, their pillars clad in cadjan. It’s one of those touches that lend the otherwise modern resort a local flavour. On their balconies you’re enveloped by the island’s lush vegetation. These treehouses are focussed on wellness; here, highly trained instructors guide their residents on a healing path.

"Though excellent service is Amilla’s strength, what strikes me yet again is its aesthetic. You’ll find no thatched roofs here; Amilla is bold and confident enough to espouse a different design philosophy."

Hotel Insider

Resort Review

Hotel Insider

Left: Aerial view of Amilla Fushi.

As I walk along the fern fringed paths, I find it easy to admire this resort. It retains the island’s natural feel; I stroll under dhigga and screw pine while the occasional banyan hulks over me. Old, old trees. Only fitting for a resort in a nature reserve. Lunch time. I enjoy the meal in the company of Finolhu’s resort manager Marc Reader, a Sydney-sider with a passion for the Maldives. He left once, briefly, only to return. “Sydney was turning quite hipster when I left,” I tell him. “Around 2010.” “Yeah,” he says. “That’s when all these holein-the-wall roasters started cropping up. Also, these days, you can’t be a barber in Sydney unless you have a full-on beard.” We share a laugh. I have the salmon, the skin is crispy and the flesh tender, flaking a bit when I prod it with a fork. Drizzled over with a squeeze of lemon, it’s a simple and delicious meal, and the greens on the side round it off with an earthy flavour. I ask Marc where Amilla gets their salmon from. “Australia,” he replies. “I wouldn’t have guessed.” I say. “Do you know, a while back, some scientists introduced salmon to New Zealand. They released all of them into a river believing they’d come back to spawn. But they never did.” “Haha,” laughs Marc. “I reckon they all moved to Aus.” Afterwards, we relax, sipping cool drinks and drinking in the scenery. It’s still blustery, the palms rustle furiously and the sea looks fierce in the distance. I recall how a young Chinese tourist had been sick on the way from the seaplane platform to the resort. The rocky platform must have churned her stomach. On the brief ride to Amilla, the speedboat crew radioed the staff waiting at the jetty and they handled her with kid gloves. The kind of care you’d expect from a place like this. I amble through the property, passing by the Javvu Spa, a chilled-out space that’s completely at home in its surroundings. Among other things, Javvu houses a laidback communal area, a beauty bar, a salon, secluded treatment pods, and of course, yoga and meditation pavilions. Though I’m not having a massage today, there was a time when I did. Three years ago, I opted for a jet lag massage, which was on the house (Amilla’s generous that way), and without my telling him, my masseuse knew I spent most of my time hunched over a computer. That was impressive, but not nearly as remarkable as the skill with which he worked my body. It’s Hotel Insider

Resort Review

saying something that I can recall it years later. That evening, I pay a visit to the resort’s signature restaurant, a striking complex built over water called Feeling Koi. Those who’re familiar with Huvafen Fushi will know the name. It’s a fusion restaurant and here at Amilla, the executive chef Lucas L Varin is preparing a very special meal. It’s one that he has showcased in his native Brazil and also France and Luxembourg to great acclaim.

“Basically, it’s a Maldivian ‘dhon riha’ (yellow curry) paired with valhoamas (smoked tuna) and tuna sashimi,” he explains. “The valhomas really catches people by surprise, especially the Europeans. Their idea of smoked fish is halibut and salmon, smoked tuna is a curiosity.” I have a taste of the finished product, the gravy has seared half the sashimi, and the valhoamas lends it a potent, smoky flavour. A lovely dish. Above: Ocean Reef Houses, replete with private swimming pool. Left: Amilla 1 OAK for lounging an evening away.

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Accompanying it is duck kaeshi, the latter being a Japanese sauce sweetened with honey. Lucas decorates it with globs of pumpkin and beetroot puree and something darker: black garlic, another Asian ingredient where whole bulbs of garlic are aged in a temperaturecontrolled environment. He garnishes the dish with carrot leaves and dill, and delicate petals from fresh violets that he’s imported from Europe. The result is stunning, visually and gastronomically. The duck is beautifully cooked, its flesh moist and flaviourful, and the crispness of its skin lends the dish a delightful crunchy dimension. Add to this the subtle sweetness of the kaeshi sauce and you’re in a space much like the one Kantaro visits during his foodgasms on the runaway Netflix hit. “I swear I’m not eating again,” I tell an amused Lucas on my way out. The sun is setting, my visit is drawing to a close. The lights turn on in the distance as I amble down the walkway, the world seems ethereal, the only reality, I feel, is the lingering taste of Lucas’s magnificent creation, slowly becoming a memory.

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1 First the beans are taken from the burlap

sacks and weighed. Yes, coffee beans are green before they’re roasted.

Back of the Haus

Meraki Coffee Roasters For this edition, we take a look behind the scenes at Meraki’s roasting room. It’s not an easy task by any means, things need to be precise for a great roast as you will see. 2 Then they’re poured into the roasting

machine, which utilises gas for the roasting procedure.

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3 While the beans are in the roaster,

their temperature and other details are monitored live and displayed on a screen. It takes between seven to twelve minutes to roast them here though different roasters prefer different times.

4 The beans change colour from green to

yellow to cinnamon and finally brown. The roasted coffee beans taste just like the drink, only nuttier with undertones of other cool stuff that probably a discerning palate can list.

Hotel Insider

5 The roasted beans are then directed to a cooling tray

where they stay for three minutes or so.

6 Then itâ&#x20AC;&#x2122;s time to weigh them and pack them away in

cute little bags bearing the Meraki logo.

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Spotlight

Top Five Heinz Products at Standard & Origin Standard & Origin are exclusive distributors of Kraft-Heinz products. The team behind the company brings fresh insights along with fifteen years of experience to the business. With a solid background in hospitality supplies, S&O are accomplished and will be an ideal F&B partner. So, without further ado, let’s get down to the top five.

1. Heinz Tomato Ketchup – Grown not made The quintessential partner for your chips, wedges, burgers and sandwiches, Heinz Tomato Ketchup is your companion for many a merry meal. Being free of artificial colours, flavours and preservatives ensures the longevity of this classic product for years to come. Plus, it’s vegan-friendly. It’s Heinz’s years of experience together with gorgeous sun-ripened tomatoes that give this product its unique flavour. 2. Heinz Baked Beans A perennial breakfast favourite, Heinz Baked Beans packs a lot of protein into a deliciously rich tomato sauce. Introduced in 1901, and in a now-iconic packaging, Heinz Baked Beans is instantly recognisable and remains one of the world’s best-loved food products.

Hotel Insider

3. Heinz Mayonnaise, Heinz Mustard and Heinz Tomato Ketchup (room service) All right, this may be cheating a little, lumping these three together, but it’s fair to say that these three musketeers are the preferred room service condiments of many a top establishment. They are cute, classy and great company for your gourmet snacks, day or night.

4. Heinz Mayonnaise This three-litre tub is well-suited for restaurants and cafés. Who says you can have too much of a good thing? Heinz Mayonnaise also comes in handy little jars, making midnight snacks that much more enjoyable. Make yourself a sandwich or a salad with lashings of this creamy, tangy mayo and you’ll see why it’s America’s favourite condiment. 5. Heinz Chili Sauce Some like ketchup, but for those who like a bit of spice, Heinz has the answer: Heinz Chili Sauce, made with the same care as their flagship Tomato Ketchup. This versatile condiment is great as a dip, can be used as a base for meat or poultry fondue and in other dishes to enhance flavour. Hotel Insider

Spotlight

Mathieu Delin, F&B Manager, Mercure Maldives Kooddoo Mercure Maldives Kooddoo is a special place built right on the airport island. You’d think the flights would make a ruckus but they don’t and they aren’t that frequent.

Hotel Insider

This is a place to tune out and connect with Gaafu Alifu’s sublime beauty. And what better way to enjoy nature’s bounty than on a full stomach. It’s here that the Frenchman Mathieu Delin oversees F&B operations. He’s not only a hospitality graduate but also a sommelier who knows his way around wine. We have a little tête-à-tête to find out his thoughts on gastronomic matters. Hotel Insider: You’ve got two food outlets on your island plus in-room dining. How do you make sure everything runs smoothly? Mathieu Delin: We ensure that our two food outlets and in-villa dinning are running without a hitch by working, communicating and coordinating closely with the different departments and outlets. Our head chef, myself and the restaurant manager are always meeting our customers to collect feedback to understand what they want in order to anticipate their needs for their next visit in our restaurants. Hotel Insider: We heard that VISTAS is being completely overhauled. What do you have in mind for it now? Mathieu Delin: We aim to create the kind of place that stirs the senses and stimulates the appetite all with a good dose of fun and laughter within a contemporary tropical setting with dazzling views of our lagoon. During the day we serve locally roasted coffee, carefully prepared by our baristas. Fine teas all accompanied with delectable pastries crafted by our pastry team. Late afternoons the open layout of the gastropub and the dazzling sunset set the mood with an energetic vibe. The emphasis is on quality gastronomic creations made with the finest and freshest flavours. With tantalising street food, seasonal creations, hand-crafted cocktails, and an extensive wine list, Vistas Gastropub is the place to go to indulge in a celebration of good taste. Hotel Insider: Most things in Maldives are imported. Do you find this challenging, especially when it comes to perishables? Mathieu Delin: Yes, it's true it can be challenging in a remote location especially vegetables, but with the help of our executive

team we have decided to create a vegetable and herb garden in the resort. Hotel Insider: Are there any ingredients that you source locally? Mathieu Delin: Whenever possible, we try to source ingredients from islands close to our resort. We’ve been very successful in finding tasty local melons, few vegetables and Maldivian chilli. We can soon supplement these with a large range of vegetables from our garden. Hotel Insider: Free-range meats, plantbased foods, non-GMO products, ethically sourced ingredients, all of these seem to be on-trend these days. Do you see these reflected in guests’ food choices? Mathieu Delin: Yes we do, more guests are asking about the products’ origin. And we’ve already anticipated this with our executive chef Rosan by introducing non-GMO products like dairy products, eggs and so forth. Hotel Insider: Do you see these very health conscious food trends extending into the far future? Mathieu Delin: Absolutely, I can see this being more than a trend and carrying on as customers have become more health conscious, spending more time engaged in sports and fitness in general, eating more balanced diets. At the same time, they also like having a great classic dish.

Hotel Insider

Spotlight

Food Trends for 2019 F&B in hospitality has become a highly competitive and revolutionised component as hotels and resorts aim to keep up with new trends. As a result, hospitality creates an elite industry of hotels and resorts that foster exceptional and exclusive dining experiences. As we’ve entered into the New Year, here’s a list of food trends that are currently prevailing in the hospitality industry:

allergies. Not only is this helpful for guests, it also builds their trust as they know exactly what they are ordering, which further adds to its trendy appeal.

1. The Chef’s Garden

Nowadays, ethnic cuisines are becoming a massive hit in the hospitality industry. Culturally exotic and unique items are presented in the menus and the guests are given interesting options to choose from. These meals gained popularity because they offer a range of flavors, textures, and aromas that enable guests to experience what it’s like to consume foreign dishes. Traditional Japanese food such as the sushi and ramen are favorites, and Thai and Indian dishes are in high demand due to their spicy qualities. Korean and Peruvian cuisines have recently hit the spotlight as well. Another recently emerging food trend is the hybrid cuisine where elements of two foreign recipes are combined to make a single dish. For example, the Korean side dish kimchi is added to spice up Mexican or American food.

With a number of people opting for a healthier lifestyle, a passion for organic eating is becoming a popular trend. Hotels and resorts are starting to change their menus to meet these requirements by growing their herbs and vegetables in their own backyard. As a result, their menus consist of a variety of healthy, vegetable-focused cuisines where vegetarian and vegan options are included as well. Not only does this encourage guests to live a healthier lifestyle, it also reduces a hotel’s or resort’s carbon footprint. 2. Sustainable Meat Herbs and vegetables are not the only sustainable, locally sourced food items in the hospitality industry. Meat lovers will be relieved to know that the food they consume comes from animals that have been naturally and humanely raised. For example, meat from cows and chickens are brought from wellconditioned farmhouses, and seafood such as fresh water eel, octopus, and ocean trout are bought directly from local fishermen. As animal welfare is a major concern in our world today, it is vital for hotels and resorts to achieve the highest standard – which means making sure that their meat is a hundred percent organic. 3. Ingredient Transparency Restaurants are now more conscious about ingredient transparency, and this is quickly becoming one of the most attractive qualities in menus. Ingredient transparency means that clear information is provided about the food the guests’ order. It could be as simple as letting them know whether the food is gluten-free or vegan, or more detailed like from where their meat is sourced. Ingredient transparency also enables hotels and resorts to create dishes that cater to those with dietary restrictions and those who may have 42 Hotel Insider

4. New Cuisines

5. All-Day Breakfast and Brunch Recently, everybody’s favorite breakfast duo bacon and eggs are being served not only during breakfast but during lunch and dinner hours as well. The breakfast buffet is without a doubt one of the most popular meals in hotels and resorts. The all-day breakfast varieties in menus are a growing preference amongst breakfast lovers, who get to enjoy an array of options ranging from muffins to croissants, loaves of bread and spreads, and many more. Some hotels and resorts also offer brunch options in their restaurants. Brunch may not be noticeably popular yet, but it is certainly a food trend we should keep an eye out for. Ultimately, it is imperative that restaurants, cafés, and bars in the hospitality industry provide excellent service. The management of such a large industry is undoubtedly challenging and a top-notch dining experience plays a huge role in keeping the guests satisfied. Therefore, it is vital for hotels and resorts to create a community that makes their guests feel good and want to come back because, in the end, this is what really counts.

Hotel Insider

Working Women

Amal Gaafar Born in Saudi Arabia to Egyptian parents, Amal Gaafar grew up between the GCC countries and Egypt. After a BA in mass communication at Cairo University, she quickly embarked on a career in the hospitality industry. In spite of her youth, she’s held a number of senior positions with local and international hotel chains.

Hotel Insider

Last year, she fulfilled a career dream by joining the team at the iconic Huvafen Fushi. We’ve known each other for about a year now, and in that time, she’s jumped at every opportunity to promote the property. We catch up at the resort after a busy festive season and have a chat about her career, her experiences in the Land of the Nile, and find out what makes her tick.

what Huvafen Fushi is all about: ‘A Luxurious, Memorable, and Personalised Experience.’ Hotel Insider: Did you feel that university had prepared you for something like this? Amal: Absolutely, it did. But I will tell you this: you will never stop learning when you work. Something new crops up every day, which will hopefully add to your understanding. You can’t just depend on what you’ve learnt at university. What Hotel Insider: You're a graduate of Cairo you will benefit from the most is real-life University where you studied mass comm experience, and while university gave me a and PR, which seems a popular course of good understanding of what was required of study with young people. Did you do it with a person in my role, real-life experiences in a sense of purpose; did you have an idea of the industry itself were more ‘powerful’ than where you'd want to end up afterwards? anything I’d learnt from a book. Amal: Yeah definitely. I’ve always had a real Hotel Insider: And how was the work passion for marketing and everything that environment like in Egypt? When revolves around it. Ever since high school, it people say Egypt, I sort of have this very was my dream to study the subject. So yes, conservative place in mind. But that I knew I’d end up in marketing somewhere. can’t be right because you were a leader, My passion for it only grew with time and heading marketing at a hotel chain. And I’m that was a big reason why I did my MBA in guessing it’s not uncommon for women to digital marketing right after I completed my lead. undergraduate degree. Amal: It’s all about dedication, really, and Hotel Insider: All right. How did you start not about men or women in Egypt. As long as your journey in hospitality? Where did you you’re a hard worker and you’re dedicated, you think you’d end up working? will get what you deserve. Amal: Well, I first started at Baron Hotels Hotel Insider: I see. You’ve been here & Resorts [in Egypt]. That was my first almost a year now. What do you make of the taste of hospitality. They have hotels in Maldives as a destination so far? different cities back home. It was such a great Amal: It’s heaven. For you, as a local, you experience, to be honest and my passion for can’t see this because you’re used to it. But for marketing and hospitality deepened. In a few us outsiders it’s really something else. years, I got promoted to regional marketing Hotel Insider: [laughs] Do you have any manager of the hotel group. After that, as I other places in Asia that you’d like to check moved from one hotel chain to the other in out? Egypt – I worked with Jaz Hotel Group, and Amal: Yes, of course. Malaysia is a place I Steigneberger Hotels and Resorts – there was really want to go. And Singapore and definitely a voice at the back of my head that went ‘when Bali. They’re on the top of my list for now. will you take this to the next level?’ Hotel Insider: So where do you see Hotel Insider: And then you came here. yourself in say, ten years from now? Amal: I’ve always heard that Asian hospitality Amal: I can’t tell you where but I can tell you is on a whole new level and that was something how I see myself. I see my future self as more I really had to explore to grow professionally. successful, more independent and closer to my So, when I got the chance to work at Huvafen dreams. Fushi, I didn’t think twice. It was like a dream Hotel Insider: And before we part, do come true for me. you have anything to say to young girls Hotel Insider: Dreams come true in and women who want to make it big in Huvafen Fushi. hospitality? Amal: Indeed, they do on the Dream Amal: I always say “Behind every successful Island. And now, I clearly see that hospitality woman is herself” so it’s a very simple recipe: standards are on a whole new level here. believe in yourself, do what makes you happy, Seriously, Huvafen Fushi’s philosophy in take risks and give as much as you get. treating its guests is very impressive. We’re Hotel Insider: Thanks Amal. It’s been a very detail oriented, and we emphasise the treat. personal experiences, the small touches because those are what guests will remember. We focus on the highest quality and there are no shortcuts; service has to be personalised and tailormade for every single guest. And that’s

Hotel Insider

News

Designer Ryuzo Nakata pops up at Huvafen Fushi

Sapporo born fashion designer Ryuzo Nakata turned up at Huvafen Fushi this January for the launch of his pop-up event on the island. At the cocktail reception that evening, Nakata displayed a collection of womenswear that included dresses that favoured sheer cloth and bold floral patterns. Nakata himself was in a black shirt and jeans with flowery couture embellishments.

Hotel Insider

Denim is a particular favourite of his and makes frequent appearances in the Paris based Nakata’s repertoire. “The whole idea is that it’s couture, but denim is something completely different,” he says. “It’s two extremes that I mix and match. Embroidery isn’t normally associated with denim and that’s my approach.” Nakata studied fashion design

at a French academy in Japan prior to his move to Paris where he has lived and worked since the 80s. He kicked off his career at Claude Montana and then entered the world of couture becoming an assistant to the now retired French master Emmanuel Ungaro. Paris is a constant source of inspiration for Nakata. “The very air itself makes me think, I soak up the atmosphere

of Paris and that’s inspiration enough.” And what did Nakata think of this slice of the Maldives? “J’adore,” he responded.

News

Soneva to give back with books on World Book Day Soneva has announced that it will donate 100 educational and children’s classics to the Baa Atoll Education Centre and the Bahiyya Pre-School on March 7, World Book Day. That day, Soneva Fushi’s Barefoot Bookseller will travel

from the resort to the atoll’s capital, Eydhafushi, with a boatload of books to celebrate the occasion with students and teachers. The World Book Day will involve games, literary workshops, guided reading

and more as The Barefoot Bookseller installs books donated and selected by Ultimate Library, who curates book collections for hotels, resorts, retail spaces and others.

Carroll, Roald Dahl, Robert Louis Stevenson, Patrick Ness, Abi Elphinstone and more.

Students can enjoy classic titles from authors such as Lewis

Hotel Insider

Marketplace A quick guide to the suppliers and service providers that cater to the Maldivian tourism industry.

Banking & Insurance ALLIED INSURANCE

Allied Insurance Company Pvt Ltd is a leading insurance service provider offering total solutions with a comprehensive range of general, life Insurance and Takaful services throughout the Maldives. Allied’s customers include individuals, smallmedium businesses, corporate and government institutions. City Square, 3rd Floor, Chaandhanee Magu, Male’, +960 334 1001, toll free 1600, info@allied.com, allied.mv AMANA TAKAFUL

Amana Takaful PLC is a full-fledged and licensed General Insurance company with an outstanding portfolio of Takaful insurance solutions. Commencing operations in 2003, it stands proud as the only publicly quoted insurance company in the Maldives listed in the Maldives Stock Exchange (MSE). 3rd Floor, H. Mialani, Sosun Magu, Male’, Maldives, +960 331 5262, info@takaful.mv, takaful.mv BANK OF CEYLON (BOC)

With over seven decades of experience, the bank offers a broad range of services including commercial banking, trade finance, development financing, mortgage financing, lease financing, investment banking, corporate financing, dealing in government securities, pawn brokering, credit card facilities and others. H. Aage, Boduthakurufaanu Magu, Male’, +960 333 7564, smit@bocmale.com.mv, bocmale.com.mv BANK OF MALDVIES (BML)

Known locally as “the national bank,” BML is a public limited company with majority ownership held by the government of Maldives. BML is a full-service bank engaging across the complete spectrum of personal, business and corporate financial services. BML Head Office, No. 11, Boduthakurufaanu Magu, Male’, +960 333 0200, main.branch@bml.com.mv, bankofmaldives.com.mv

MAURITIUS COMMERCIAL BANK (MCB)

The Mauritius Commercial Bank (Maldives) is a leading commercial bank in the country, offering a comprehensive range of services to meet the needs of its valued customers. MCB Maldives aims also at being the preferred banking and financial partner of corporate customers, whether they are startups or well established groups. H. Sifa Building, Boduthakurufaanu Magu, Malé, +960 3305656, contact@mcbmaldives.com, mb.mcbmaldives.com SOLARELLE INSURANCE

Solarelle Insurance is committed to finding new and innovative ways of reducing risks and losses, and is devoted to providing comprehensive General Insurance solutions that can be tailor-made to suit the different needs and lifestyles of its customers. 1st Floor, ADK Tower, Male', 20096, +960 330 0099, info@solarelleinsurance.com, solarelleinsurance.com STATE BANK OF INDIA (SBI)

State Bank of India opened its first branch in Male’ in February 1974. This heralded the commencement of its Maldives operations as one of the foreign branches of India's largest commercial bank. The State Bank Group has over 22,887 branches within India and another 191 offices outside India, spread over 36 countries. H. Sunsleet, Boduthakurufaanu Magu, Male, +960 331 2111, sbimale@statebank.com, sbimaldives.com

Bath, Kitchen, Laundry ASTRABON

Astrabon is dedicated towards providing the most apt solutions for resort and hotel supply needs. Astrabon has the finest selection of products supplied by the most reputed manufacturers of the industry. Every product purchased from Astrabon is indicative of high-quality. Orchid Magu, Male, Maldives, +960 300 8060, sales@astrabon.net

CEYLINCO INSURANCE COMPANY

Ceylinco Insurance’s company policy is to settle claims within 14 days from the date of receipt of the complete documents, and they take pride in attempting to meet this deadline.Speed and efficiency are the company's hallmarks and total customer satisfaction is their goal. 3rd Floor, H.Merry Side, Boduthakurufaanu Magu, Male', +960 969 3939, info@ceylincoinsurance.com.mv, ceylinco-insurance.com

AQUA CHROME

Aqua Chrome offers solutions for sanitary fittings, solar heaters and specialized roofing to various economic sectors. GROHE is the world's leading provider of sanitary fittings under one brand and is represented in Maldives by Aqua Chrome. (Grohe) H. Gullalaamaage, Roashanee Magu, K. Male', +960 300 3663, aquachromemaldives.com

COMMERCIAL BANK OF MALDIVES

The Commercial Bank of Maldives is a joint venture between Tree Top Investments Pvt Ltd (TTIL) and the Commercial Bank of Ceylon PLC (CBC). Commercial Bank of Ceylon PLC was established in 1969, and have since become the largest private bank in Sri Lanka with an asset base over USD 6 Bn. Commercial Bank of Maldives, H. Filigasdhoshuge, Ameeru Ahmed Magu, +960 333 2668, info@cbmmv.com, cbmmv.com

HOTEC

Hotec is a sales agent in the Maldives for internationally renowned manufacturers of small equipment and supplies for the food service industry in Maldives. Their objective is to bring the best food service equipment, other kitchen accessories, and bath and wellness products from the best brands in the world. Ma. Favorite, Chaandhanee Magu, Male', +960 334 1616, info@hoteconline.com, hoteconline.com

HABIB BANK LTD

HBL is a Karachi based multinational bank and is one of the largest banks in Pakistan. Founded in 1941, HBL became Pakistan's first commercial bank and is the largest company in Pakistan in terms of assets. As of 2016, HBL has 1700 branches with presence in over 25 countries spanning four continents. Habib Bank Limited, H.Thuniya Building Boduthakurufaanu Magu, Male’, +960 332 2051, customercare.maldives@hbl.com 48

Hotel Insider

RADIANTHEAT

Radiantheat Maldives Pvt Ltd is the flagship company of Radiantheat Group and a leading supplier for commercial catering and laundry equipment and spares in the Maldives. Currently Radiantheat represents several renowned global brands. Radiantheat Building 3rd Floor, H. Nooali, Hithigas Magu, Male' 20022, +960 333 4854, sales@radheatonline.com, radheatonline.com

OSMOSIS ASIA

TIMBER HOUSE

SOVEREIGN AGENCIES

Dive & Water Sports

Osmosis Asia Pvt Ltd provides clients with a space where they can find all products that will enable them to run their operations without hassle. They supply spare parts for commercial kitchens, commercial refrigeration, coffee machines, bar and vending equipment. 1st Floor, H.Bonthi Building, Hiffaseyha Goalhi, Male’, +960 300 9551, sales@osmosisasia.com

Sovereign Agencies offers an extensive range of products geared towards the hospitality industry, serving more than 60 resorts in the Maldives. Their products include emiment brands such as Primus, Bauscher, and Vito. Ma. Moorithi Building, 1st Floor, Chaandhanee Magu, Male’, +960 331 4422, sales@sovereignagencies.com.mv XENON MALDIVES

Xenon Maldives Pvt Ltd provides several types of equipments, genuine spares and services to hotels and resorts. These inlcude kitchen equipments that are commercial and used by popular chefs, and laundry machinery from USA. M. Three & One, Haveeree Hingun, 4th Floor, Male', +960 331 0013, sales@xenonmaldives.com, xenonmaldives.com

Buildware & Hardware ALIA INVESTMENTS

Currently in its 53rd year of service, Alia has been the sole distributor of the world renowned Yamaha brand for 43 years. Alia is also the distributor of Seakeeper gyroscopic stabilizers, Kohler brand’s sanitary ware, and a large variety of hardware products. 8th Floor, ALIA Building, Gandhakoalhi Magu, Maafanu, Male’ 20311, +960 332 3564, info@aliamaldives.com ASK HOLDINGS

ASK Holdings Pvt Ltd is a hardware company based in Male', Maldives. The company's mission is to maintain quality standards for all products and provide valued customers with store wide warranty services, best prices, reliable products and amenities to make the company's stores the first choice for your household needs. +960 332 4679, info@ask.com.mv CO-LOAD MALDIVES

Co-Load Maldives Pvt Ltd is known for establishing the American franchise Ace Hardware and Home Centre in Male', and also for their paint solutions through Color Bank. The company is the sole distributor of several world-renowned brands. M. Baarana, 1st Floor, Majeedhee Magu, Male', +960 332 0450, admin@coload.com.mv

Timber House has over a decade of experience in the timber industry and helps prospective customers in evaluating the various volumes and types of timber best suited for their needs. M. Honeydew, Izzuddheen Magu Male’, 20311, +960 333 9111, info@timberhouse.com.mv

BEST DIVES

Best Dives Pvt Ltd is a leading diving and watersports centre, excursion and yacht charter service provider, operating in both high-end luxury resorts and middlerange resorts in the Maldives without compromising on quality service. 6/F MF Building, Chandhanee Magu, Male city, Maldives. +960 330 5960, info@bestdivesmaldives.com BLUE HORIZON

Blue Horizon offers diving and surfing adventures that are tailored to meet the needs of its clients. Currently the company operates two motorized yachts and two sailing catamarans. M. Bolissafaru 2nd Floor, Orchid Magu, Male', +960 332 1169, travel@blue-horizon.com.mv DTECH

dTech Pvt Ltd is the sole distributor of SEADOO and EVINRUDE brands - providing the finest Personal Watercrafts (PWC) and Outboard engine products in the Maldives. Having established in 1998, dTECh has always worked towards offering the best products to the Maldivian marine and power sports industry. M. Whale Shark, Male', 2021, +960 333 4051 spareparts@dtech.com.mv, dtecg.com.mv EURO DIVERS

Euro-Divers Maldives offer scuba diving activities in some of the best scuba diving resorts in Maldives as well as water sport activities at selected resorts. Euro-Divers Worldwide was founded by Swiss nationals over 40 years ago and offers safe, exciting and professional scuba diving activities and scuba diving lessons in some of the world’s best diving destinations. euro-divers.com GOLDEN JET TRADE

Golden Jet Trade Pvt. Ltd, established in 1985, a relatively small business then is now a leading supplier of quality Scuba Diving, Snorkelling, Water sports and Swimming equipment in the Republic of Maldives. Providing quality scuba diving wetsuits in all sizes, Scuba Diving fins or Flippers to Scuba Diving, Snorkelling gear and water sport knives and accessories. Golden Jet Trade Pvt. Ltd. 3, Chandhanee Magu, Male’, +960 322338 divegear@goldenjet.com.mv MA SERVICES

NALAHIYA

Nalahiya Trading Pvt Ltd is a leading importer of building materials in the Maldives. The company imports cement, coarse and fine sand, roofing sheets, plywood, GI pipes, gypsum boards and others. M Faaroshige', 8th Floor, Orchid Magu, Male', +960 333 1999, marketing@nalahiyatrading.com

MA SERVICES is a market leader in the sale, installation and maintenance of highpressure breathing air equipment, and is the authorized distributor for brands such as BAUER, Scubapro, Analox, HATZ. G. Veyoge, Husnuheena Magu, Male', +960 331 0935, maserv@dhivehinet.net.mv, maservices.com.mv OCEAN GROUP

PROMINENT RESOURCES

Prominent Resources Pvt Ltd was established in 2011 and has built a reputation as an importer of hardwood and other related items direct from Malaysia, Indonesia and New Zealand. M. Onigandu (1st Floor), Muranga Magu, Male', +960 333 3707, marketing@prominentmaldives.com RAINBOW

Established in 1990, Rainbow Pvt Ltd is a building service provider that caters to the Maldivian market. The company's extensive portfolio of products include furniture, roofing materials, sanitary-ware and fittings, kitchen systems, electrical products and paint. G.Maarana, Alikilegefaanu Magu, Male', +960 331 6914, sales@rainbow.com.mv

Ocean Group Maldives founded in 1998 is now one of the most successful premier dive and water sports operator with an impressive 20-year track record and many innovative launches. Customizes bespoke experiences for discerning travellers seeking truly unique dive and water sports experiences and have partnered with some of the best luxury resorts in Asia with the highest standards of sustainability and eco-tourism.  +960 300-4649 go@oceangroup.mv SILVER SANDS

Silver Sands Pvt. Ltd. has been in the inbound travel business since its inception. In 2005, the Company expanded into resort-based recreational activities and has been investing in and managing dive and water sports operations at 11 luxury resorts in the Maldives. Chandhaneege, 2nd Floor, Alhivilaa Magu, Male', 20292, +960 301 7777, sales@silversands.com.mv

SONEE HARDWARE

Sonee Hardware is one of the largest hardware businesses in the Maldivian market. They offer a broad range of products, from hardware to kitchen tools. The company which started from 1970 since then has grown from one outlet to six. Sonee Building, No. 7, Ibrahim Hassan Didi Magu, K. Male, Maldives, +960 333 6699, info@sonee.com.mv

SQUID MALDIVES

Squid Maldives is a leading company operating in the distribution of diving equipment and services. The Male’ based company is the sole authorised distributor of Mares, Coltri, DAN, and SSI services in the Maldives. Squid Maldives, Shop #1/29, Chandhanee Magu, 20189, Male, +960 723 9458, sales@mare.mv Hotel Insider

Electrical, Energy, Water FSM

Established in 2000, FSM is a comprehensive fuel service provider that continuously seeks ways of improving its services and efficiencies through latest technologies and best practices. FSM works vigorously to improve their capacity and meet the challenges and the ever-growing expectations of their customers. Fuel Supplies Maldives Pvt Ltd, STO Aifaanu Building, 4th Floor, Boduthakurufaanu Magu, Male’, Maldives, +960 333-6655

LE CUTE LIFESTYLE

Lintel Investments and Management Services Pvt. Ltd. is a wholly Maldivianowned company registered and operating in the Maldives as one of the country’s leading distributors of luxury fashion, beauty and lifestyle electronics brands. Le Cute Lifestyle Electronics is the official distributor for Panasonic, BOSCH Home Appliances, Electrolux, Marshall and Bowers & Wilkins brand of products in the Maldives. M. Faamudheyrige, Orchid Magu, +960 301 0200, info@lintel.com.mv, lintel.com.mv REEFSIDE

ILAA

ILAA aims to provide environmentally sound world quality products to the resorts of the Maldives to protect and preserve the delicate environment. The company provides renowned quality products for clean power, solid and liquid waste management and electric vehicles. Lot No: 10637, Zone: M2-24, Onugas Magu, Hulhumale’ 23000, +960 335 5751, info@ilaamaldives.com, ilaamaldives.com

Reefside Maldives is recognised as a leader in selling original watches and electronic products in Maldives. Reefside is the authorized service centre for LG, Sony, Bose and Nikon Electronic products in the Maldives and offers local and international after sales service guarantee. KKM Building, 03, Orchid Magu, P.O. Box 20189, +960 332 3545, reefside@reefsidemaldives.com, reefsidemaldives.com STATE TRADING ORGANIZATION (STO)

MWSC

Established in 1995, Male’ Water and Sewerage Company is the pioneer organization in the Maldives to institute a water production and wastewater management system. MWSC has become a multi-disciplinary engineering and manufacturing organization, providing engineering solutions for integrated utilities. Fen Building, 5th Floor, Ameenee Magu, 20375, Male, +960 332 3209, pr@mwsc.com.mv, mwsc.com.mv PLANKTON ENGINEERING

STO group, with its subsidiaries, joint ventures and associates, is a national leader in business. It also focuses on petroleum, cooking gas, construction materials, medical supplies and pharmaceuticals, home appliances, electronics, supermarket products and insurance. STO Head Office Building, Maafanu, Boduthakurufaanu Magu, Male', +960 334 4333, info@stomaldives.net, sto.mv

Event, Lighting, Sound

Plankton Engineering is one of the well-recognized names in the Maldives for designing, assembling, and supplying high quality panels. These include metering, generator control panels, high voltage panels, VFD Panles. The company builds and assembles electric panels in their workshop in accordance with industry quality standards. 1st Floor, H.Thonada, Janavaree Magu, 20045, +960 330 3678, info@ plankton.com.mv, plankton.com.mv

AZIDON

STATIC COMPANY

DOAV

Static Company Pvt Ltd's primary objectives are in the fields of mechanical and electrical engineering and water treatment. The company’s main activities include the design. contracting, supply of power generation and distribution of equipment, etc. M.Huraa, Fareedhee Magu, Male', Maldives, +960 331 0313, info@static-company.com THE HAWKS

One of the leading fuel supply companies in the Maldives, the Hawks' services include fuel supply to inhabited islands, resorts, industrial and commercial projects, as well as sales and distribution of fuel related equipment. Bunkering services are provided both domestically and internationally to fishing vessels, ferries, safaris, cargo ships, cruise vessels, super and mega yachts. +960 334 0949, info@thehawks.biz URBAN INVESTMENT

Urban Investment Pvt Ltd is a distinguished supplier of electrical home appliances and is also one of the leading resort suppliers. The company operates three shops in the capital, Male', having a variety of products ranging from electric kettles to air-conditioners and generators. Urban Investment Pvt Ltd, Neena, 2nd Flr, Keneeri Magu, Male’, +960 331 7019, sales@urbaninvestment.net VAMCO

VAMCO's vision is to create long lasting solutions that customers will appreciate. The company prides itself in creating customized packages (product solutions) for fishermen, cargo-vessels and for inter-island ferry operators as well as playing a role in bringing mobility to Maldivians. +960 332 1169, marketing@vamco.com. mv, vamco.com.mv

Electronics & Accessories ASTERS

Asters is a leading provider of high quality and affordable home and office furniture, electronic appliances, technology products and office supplies. Also supplies home, outdoor furniture, office furniture, IT solutions, stationery, office supplies and equipment. +960 3316464, sales@asters.com.mv 50

Hotel Insider

Azidon specialises in sound reinforcement, stage lighting and turn-key events and projects in Maldives. Azidon’s technical planning and process-oriented approach aims to deliver a flawless result that will impress. Azidon Pvt Ltd, H. Maafilaage, Ground Floor, Kaasinjee Magu, Malé, +960 330 0999, info@azidon.com

DOAV makes it possible to monitor and manage equipment, building management systems, scheduling, security, lighting, shades, HVAC, and energy consumption in real-time, all from a single dashboard to maximize system uptime, optimize investments in people, technology, and spaces, and ensure a great user experience. Ground & 1st Floor, H. Fennaage, Buruzu Magu Male', 20054, Maldives, +960 3009600, info@doavonline.net, doavonline.net EVENT MALDIVES

EVENT MALDIVES is a team of young, creative and passionate professionals with extensive experience in events and entertainment. The objective is to make each and every event a unique experience. These include live shows, live events, ceremonies, exhibitions, product launch events and various other events. sales@ musicworldmaldives.com, musicworldmaldives.com

Food & Beverages AIRSEAFOODS

AirSeaFoods is a hotel, resort, restaurant & supermarket supply company, specialised in all kind of food, delivered from anywhere in the world to your place and/or your business, at a fast reliable way, with the best possible prices in the market. M. Baaranaage Hulhangubai, Majeedhee Magu, Male, Maldives, +960 333 2889, export@airseafoods.de, airseafoods.de ARIES MALDIVES (PYRAMID)

Pyramid was founded three decades ago and is one of the leading distributor for fast moving consumable goods (FMCG) in Maldives. Currently the main lines of products are juices, coffee, teas, biscuits, pasta, baked beans, cooking chocolate, flour tortillas etc. Representing some of the finest international brands and committed to serve resort market in Maldives for more than 30 years. 1st Foor, STO Trade Centre, Orchid Magu, +960 3328658 marketing@ariesmaldives.com BESTBUY MALDIVES (BBM)

Bestbuy Maldives (BBM), is a leading supplier to resorts, offering top brands and solutions. BBM is continuously evolving in line with the changing needs of its clients and is one of the most innovative supply operations in the Maldives.

Aagé 2nd Floor 02-02, 12 Boduthakurufaanu Magu, Malé , 20094. +960 332 0850, hello@bb-mld.com CITY INVESTMENTS

City Investments (Pvt) Ltd was founded in 2002, and deals in bakery products. It deals with some top F&B brands including Pregel Gelato and cocktail products from Italy, Darbo fruit jams from Austria, Fentimans soft drinks from England, Truchillo Freshly Roasted Coffee Beans from Italy and various other products. City Investments, Orchid Magu, Male, +960 799 0558, info@city.com.mv, city.com.mv CYPREA FOOD & BEVERAGE

Formed in 2014, Cyprea F.N.B Private Limited is a subsidiary company of the ‘Cyprea Group’. Having associated with reputed brands from many parts of the world it is an emergent supplier for a range of dry, frozen, beverage and specialty products to the local market and resort sector. ‘The Cyprea’, 66/17, Boduthakurufaanu Magu, Male’, Maldives. +9603013032, info@cypreafnb.com.mv  EURO MARKETING

Founded in August 1997, the main purpose of Euro Marketing Pvt. Ltd. is to deliver daily merchantable non-alcoholic beverages and other snacks to the rapidly growing tourism industry of the Maldives. Additionally, serving consumer grocery retailers as well as restaurants, hotels, resorts and other food service establishments. Ma, Favourite, Chandhanee Magu, K. Male', +960 332 0022, euromarketingmaldives.com FANTASY STORE

Fantasy Pvt Ltd supplies food selected from international locales. Products include fruit, wine, meat, pastries, cereals and others. 1st Floor, M. Velaaluge, Fareedhee Magu, Male', +960 332 4668, fantasy@dhivehinet.net.mv HAPPY MARKET

Happy Market Trading Company Pvt Ltd (HMT) is a premium food and beverage importer & distributor operating in the Maldives. The company has exclusive distributorship of several world renowned F&B brands. M. Newplot, Ameenee Magu, Male`, +960 331 3523, info@happymarket.com.mv, happymarket.com.mv

UNITED FOOD SUPPLIERS

United Food Suppliers (United) is one of the fastest growing businesses in the Maldives specialising in supply, storage and distribution of temperature controlled foods mainly geared towards the resort industry. United Food Suppliers, 5th Floor, M. Alia Building, Gandhakoalhi Magu, Male, +960 330 0777, info@ufs.com.mv VB BROTHERS

VB Brothers is one of the top FMCG distributors in the Maldives. The company has the ability of acquiring world's top brands such as Mars chocolates, Kellogg’s cornflakes, Johnson & Johnson products and Lo’real and Garnier products directly from their sources. VB Brothers Pvt Ltd, MF Building, 9th Floor, Chandhanee Magu, Male', Maldives, 960 330 3329, rsd@vbbrothers.com.mv

Engineering & Marine AS MARINE MALDIVES

AS Marine Maldives, a joint venture between AS Marine Dubai and Coastline Investment Pvt Ltd offers a range of services from boat repairs to refurbishments of boats’ structure and systems, with a wide range of boat types and brands. AS Marine Maldives provides complete solutions from the drawing board to delivery. +960 799 8590, info@asmarinemaldives.com HASSAN MARINE

Established in 1999, with a service center specialising in repair, installation and maintenance of out-board engines, Hassan Marine is the exclusive distributor in the Maldives of Mercury Engines, Quicksilver Parts & Accessories, Attwood Marine Products, NGK Spark Plugs, Seafirst Steering Systems and many more. M. Kakolhas, Izzudheen Magu, Male', +960 300 7044, info@hassanmarine.com, hassanmarine.com MTCC

LILY ENTERPRISES

Lily Enterprises mainly focuses on handling and distributing several internationally renowned brands, as well as marketing and promoting them in the Maldives. Additionally, the company is recognised for its efforts in providing efficient service and effective marketing strategies. These have made it one of the leading authorised distributors for prominent international brands. Ahmadhee Bazaar, Male' 20182, +960 332 3236, info@lilyenterprises.com

Maldives Transport & Contracting Company (MTCC) provides a diversified range of products and services, such as construction and project management services, logistical operations, modern transport services, engineering and docking services and an extensive range of reputed products. 7th Floor, MTCC Tower, Boduthakurufaanu Magu, Male', Maldives, +960 332 6822, info@mtcc.com.mv OFFSHORE

MADIHAA COMPANY

MADIHAA Company is a leading importer and distributor of fresh fruits and vegetables in the Maldives. The company has diversified into other areas such as frozen products, confectioneries, household items and beauty products recently, becoming a shopping hub for the retailers throughout the Maldives. M. Dharavandhooge Uthuruge, First Floor, Lainoofaru Magu, 20223, Male’, +960 332 8827, madicom@dhivehinet.net.mv, madihaa.com SEAGULL FOODS

Seagull Foods specialises in the import, wholesale and retail of food of the finest quality, in regards to fresh produce as well as processed food. Seagull Group also runs an agricultural and fisheries project on the island of Maafahi for fresh fish products and produce. G, Thundi, Ameenee Magu, Male' +960 334 3663, foods@seagullmaldives.com SIMDI RESU

SIMDI Resu is a leading supplier of restaurant and bar products such as the prestigious Sambonet and Matfer ranges. The company also supplies leading Italian coffee brands and automatic coffee machines. Established in 1988, SIMDI Resu has become one of the most successful and competitive suppliers of cost effective, state of the art, quality resort-ware. H. Casia, Kasinjee Magu, Male’ 20-044, +960 333 4483, resu@simdi.com, simdi.com STANDARD AND ORIGIN (S&O)

Standard and Origin, (S & O) dedicates in the food & beverage suppliers through being the brand equity and innovation. Among the tourism industry of Maldives, by becoming the Exclusive distributor of worlds famous brands like KraftHeinz, Kimberly Clark Professional, Del Monte, Pasfrost, Mydibel, Etc. Standard & Origin Pvt Ltd H. Sifa, 5th Floor Boduthakurufaanu Magu Male', +960 301 5544 sales@sno.com.mv.

Offshore's main focus is on the design and construction of safari yachts, dive boats, ferries, 4th generation fishing vessels and speedboats. These include hi-tech high-speed crafts and cargo carriers as well. Additional services include designing sophisticated yachts and boats, project costing, stability reports, turnkey boat building, supervision of projects and inspection, and consultancy. sales@offshore. mv, offshore.mv

Furniture & Flooring ALLORA PAN HOME

Allora Pan Home is the sole distributor of a leading Asian furniture brand "SB" in the Maldives. Visit Allora's showroom to experience the many options available to make your home a place of comfort and style. SB products are reputed for their design, quality and value for money. Allora Pan Home, Hithaffinivaa Magu, Male', Maldives, +960 332 5105, info@panocean.com.mv DAMAS

Damas Pvt Ltd. provides a wide range of products and services including real estate development & management, logistics & moving services, IT services, food and beverages, construction and fabrication materials, and resort equiptment such as cutlery and crockery, hotel linen, cold room items & implements. +960 333 3000, info@damas.com.mvdesign EVO

EVO is dedicated to providing high quality, creative interior solutions to meet the needs in interior planning and designing. As exclusive distributor of Germany’s top brands such as Nolte Kitchens, Express Kitchens and Csshmal, Evo Home aims to offer clients the best of furniture technology in the Maldives. evohome.mv Hotel Insider

PALM GLOW

ROSEWARE

SPECTRA

SYSTEMS SOLUTIONS

IT Solutions & Networking

Internet, Telecommunication, TV

Palm Glow provides hygiene and maintenance solutions while continuously reassessing the commitment to professional hygiene and maintenance, to ensure that the customers are always up to date with the latest in technology, and is always supported from inception throughout the relationship cycle. Ma. Uthuru Innaage, 5A, Nikagas Magu, 20164, Male', +960 300 9700, palmglow.com

Spectra PLC is an interior product supply and service provider, specialising in ceilings, laminate and wooden floors, window tints, carpets, rugs, wallpaper and many more such products. They have a wide range of experience designing everything from government buildings, education institutes, theater and convention centers, to bedrooms. Faamudheyrige, Maafannu, Orchid Magu, Male’, 20209, +960 333 0099, info@spectra.mv

CLICK COMPUTERS

Click Computers is a reputed IT company providing turnkey IT solutions. It offers the latest IT solutions to multinationals, government agencies, private sector parties including hotels and resorts. The company deals with major brands including Dell, Acer, HP, Samsung, Apple and Asus among others. M. Borneo, Male', +960 334 2002, sales@clickmaldives.com COMPUTER PLUS

Computer Plus Pvt. Ltd is a leading vendor of computer products & services in the Maldives. It aims to provide a comprehensive and wide range of services and products to fulfill the requirements of the information technology sector from system design, procurement, and installation to maintenance of computer hardware as well as providing regular and custom software. M.Send Rose, Iskandharu Magu, Male', +960 333 4862, sales@computerplus.com.mv DHIVEHI VIUGA

Dhivehi Viuga (DV) is a network infrastructure solution provider that offers stateof-the-art service through a mixed team of local and foreign professionals with the mission of delivering unparalleled service and support to both the Maldivian and international markets. H. Soanary, 5th Floor, Boduthakurufaamu Magu, 20026 Male’, +960 334 4652, info@dhivehiviuga.com ETALK

Etalk Pvt Ltd provides customers with a unique range of products and services that are fully customisable and suited to homes, local businesses, offices, shops and the hospitality industry. The company designs, installs and services surveillance systems, access control systems, networks, business automation. Husnuheena Magu, 2002 Male', +960 3329132, sales@etalk.com.mv LINK SERVE

RoseWare Corporation Pvt Ltd was established with the objective of providing bestof-breed IT solutions for small and midsize businesses, with skills, resources, and expertise to give clients a recognizable edge while opening up a world of powerful resources. Ma. South Shine, Chandhenee Magu, Male', +960 330 8554, info@rosewarecorp.com

Serving since 2010, Systems Solutions Pvt. Ltd is an international software development and consulting company. Services provided by the company include IT consultancy, software development, offshore development, outsourcing services, ERP implementations, Content Management Systems (CMS), mobile application development and web development. M. Alia Building, 7th Floor, Gandhakoalhi Magu, Male', Maldives, +960 301 1355, info@solutions.com.mv

DHIRAAGU

Dhiraagu is one of the largest telecommunications operator in the country offering total solutions and a comprehensive range of mobile, internet, data and fixed line services throughout the Maldives. With nearly three decades of excellence and a proven record of success, we provide mobile, enterprise and fixed broadband services. Dhiraagu Head Office, Ameenee Magu, P.O. Box 2082, 20403 Male, +960 332 2802, 123@dhiraagu.com.mv MEDIANET

Medianet is one of the largest pay-tv broadcasters in the Maldives with over 30,000 subscribers. The company has an ever-increasing client base and content. Medianet has acquired the license and rights to the best available contents for this region, and offers impressive packages separately for the hotels and resorts in the Maldives. Medianet Pvt Ltd, H.Sisil Hiya (Second Floor), Majeedhi Magu, 20071, Male', +960 332 0800, customerservice@medianet.com.mv OOREDOO

Ooredoo Maldives provides an extensive range of innovative voice, data and high speed broadband internet services tailored to the growing needs of today’s consumers and businesses. Ooredoo's services include fixed & wireless broadband internet, total resort solutions, mobile money services, and smart solutions. Ooredoo made history by launching the first ever and fastest 3G & 4G networks in the Maldives. H. Sunleet, 5th Floor PO Box 2196 Boduthakurufaanu Magu Male', +960 961 1000, 929@ooredoo.mv, ooredoo.mv

Logistics & Transportation ASIA FORWARDING

Link Serve Pvt Ltd is the one-stop shop for IT and security requirements. It handles installation & maintenance of CCTV systems, door phone systems, Local Area Networking, PABX Systems, access control systems, time & attendance systems, motion detectors, fire extinguishers, installation solar power systems, installation of alarm systems. Link Serve brings Maldives closer to the growing innovations and technological advances in the world today. +960 300 3000, helpdesk@linkserve.com.mv

Asia Forwarding is intimately acquainted with the carriers in all trade lanes so that they can direct your cargo in the most suitable way, whether your goal is to minimize freight costs, obtain the best packing, storage and warehousing, or meet seemingly ‘impossible’ deadlines. Asia Forwarding is a didicated team of professionals attending to your needs in a professional manner. +960 334 3041, info@theasiaforwarding.com

MAXCOM

CENTURION TRANSPORT SOLUTIONS

Maxcom Technologies was established in 2005 and is now one of the foremost IT hardware and IT solution centres in the Maldives. It also distributes the brand Dell and offers a variety of products and services such as storage and networking, tablets and laptops. Apart from providing IT equipment, the company also repairs and services computer systems. H. Fuhkafa, Sosun Magu, Male', +960 333 0034, sales@maxcom.com.mv

Centurion PLC's operations revolve around shipping, freight management, warehousing, distribution, logistics management, ship ownership & management, protection & indemnity. Providing reliable and effective transport solutions to the shipping and airline industry, specializing in the delivery of cargo to any location within Maldives. The company operates from three locations in the Maldives, covering the nothern and southern ports. Faamudheyrige, Orchid Magu, Male', Maldives, +960 333 8530, info@centurion.mv, centurion.mv

PERSONAL COMPUTERS

LEO TRADING

Established in 2008, Personal Computers is one of the most reputed names in the IT sector of the Maldives. With two outlets in key areas of Male’ and a dedicated service center, the company provides a comprehensive range of technology solutions that enhance the IT experience of their customers. Personal Computers ensure that the products are 100% genuine and meet the expected quality standards. For inquiries call +960 3003033, info@personalcomputers.mv, personalcomputers.mv 52

Hotel Insider

Leo Trading Pvt. Ltd. started its operation in the early 2000s. The key expert areas of the company include leasing of heavy construction equipment, shipment clearance, cargo clearance, discharging shipments, excavating, back filing & compacting, and constructing underwater pipelines and sewerage systems. Leo Trading Pvt. Ltd, M. Three & One, Haveeree Hingun, Male', Maldives, leo@leotrading.mv, +960 300 6638

LITUS

GLOBAL FIRE SERVICES

TTS

PESTEX MALDIVES

Established in 2012, Litus Maldives Pvt Ltd is a project logistics management company delivering cost-effective solutions throughout the Maldives. The company develops comprehensive project logistics and construction materials and resort supply service plans tailored to meet specific requirements of customers. M. Manaaziruge, Majeedheemagu, 20305, Male’, +960 300 3999, info@litusmaldives.com, litusmaldives.com

Global Fire Services Pvt Ltd is dedicated to protecting lives, properties and the environment from the perils of fire. With highly qualified professionals, latest technologies and years of experience, the company uses modern fire prevention methods and progressive public safety education for the benefit of the community. M. Kadhuruma, Fandiyaaru Magu, Male’, Maldives, +960 301 6616, info@gfsmaldives.com, gfsmaldives.com

Total Transport Solutions is one of the leading shipping, freight forwarding & logistics service providers in the Maldives. They offer a range of products and services varying from liner agencies, feeder operations, airline GSA, vessel husbanding and project cargo logistics. 7th Floor, Ma. Maadheli, Majeedhee Magu, Male', +960 301 1888, info@ttsgroup.mv

PestEX Maldives is engaged in importing and distributing pest control products to both domestic and corporate clients. Additionally PestEX Maldives is a trusted pest management service provider of many corporate bodies such as resorts, restaurants, safari boats, commercial and industrial sites etc. PestEX Building, Neeloafaru Magu, Galolhu, 333 8009, info@pestexmaldives.com

Office Supply & Printing Services

PESTERMINATORS

Pesterminators Pvt. Ltd. is not just another pest control company that sells chemicals. Pesterminators is a unique concept developed by Agro Services with the motive of being the one-stop-shop for all pest control requirements. +960 334 2930, info@pesterminators.com.mv

ASRAFEE BOOKSHOP

Asrafee Bookshop was established in 1976. Since then the company has earned a reputation for offering a wide range of products from stationery, educational materials, books, art supplies and so on. Asrafee Bookshop, Chaandhanee Magu, Male', +960 332 3424, asrafee@asrafee.com CHANDLIER

Chandelier Company Pvt Ltd is a stationery and office equipment supplier in the Maldives. The company deals with government offices, schools, banks, organizations, hotels and resorts as well as the private sector. +960 332 7858, sales@chandelier.com.mv

SAVIOURS

Saviours Pvt. Ltd. is a customer oriented company, intending to serve the market need for a professional and customer focused security and safety solution provider. The company emphasises services and support, as well as offers a wide range of quality products which are innovative, state-of-the-art and price competitive. +960 799 9966, info@savioursmaldives.com

Travel Agent & Tour Operator

COPIER PLUS

Copier plus Pvt. Ltd. was established with the focus of providing a total office automation solution to the Maldives. With Toshiba tech on board, Copier Plus was launched in 2004 with a showroom and a service center. In 2008, the company added Brother International’s merchandise to its product line. H. Kuredimaage, Majeedhee Magu, Male', 960 331 2121, info@copierplus.com.mv, copierplus.com.mv

ACE TRAVELS MALDIVES

M7 PRINT

CANOPUS MALDIVES

M7 Print Pvt Ltd. was established in December 2007. The company's products and services include offset printing and production of eco-friendly paper shopping bags and other products and solutions. It is one of the largest printers in the country proving retail and wholesale services across all the economic sectors. M7 Print, Ameeneemagu, Male', 20033, +960 330 7787, print@m7maldives.com, m7maldives.com NOVELTY PRINTERS & PUBLISHERS

Novelty Printers & Publishers Pvt. Ltd. was founded in 1965 by Mr. Ali Hussain as a home business. From manual stencil to letterpress to offset printing, the company today is one of the nation's largest and leading providers of printing, publishing and related services. M. Utility, Male, 20340, +960 331 8844, printers.novelty.com.mv, novelty.com.mv

Ace Travels Maldives provides both inbound and outbound tours in the Maldives. The company is a fully owned subsidiary of Aitken Spence Travels Pvt Ltd. Aitken Spence Travels is a joint venture between Aitken Spence PLC and TUI Travel PLC. Ace Travels Maldives, H. East Light, Ameer Ahmed Magu, Male', +960 3338026, sales@acetravelsmaldives.com

Canopus Maldives offers a range of services to clients, including destination management through Aqua Sun, which offers complete solutions to inbound services to the Maldives. Moreover it supplies award-winning Atomix and AlMakreb brand speedboats through Surpass, who also supplies Italian coffee and coffee makers for homes, restaurants and offices. +960 332 1079, info@canopusmaldives.com CAPITAL TRAVEL & TOURS

Capital Group is a network of companies owned and managed by the principle company Capital Travel & Tours Private Limited, established in 1991. The company's primary actvity initially was to operate as an in-bound travel agent in the Maldives. Today, Capital Travel has well over 500 partners around the world. M. Banff Villa, 4th Floor, Majeedhee Magu, Male’, +960 331 5089, capital@ dhivehinet.mv, capitaltravel.com

PROCURE PLUS

Procure Plus supplies office stationery, including printers, printer toner & cartridges, and computer accessories, tea room facilities, cleaning appliances and document solutions at competitive prices. Penton Villa, Male', +960 332 6220, sales@procuremaldives.com, procuremaldives.com

Safety and Security ANTIFIRE

Antifire Maldives deals with various safety products including fire extinguishers, fire alarm systems, fire hose reel systems, dry riser systems, hydrant systems and automatic fire suppression systems. The company works with clients to plan and design fire safety and security equipments and systems that are highly relaible, dependable, safe, affordable and environment friendly. G. Graces, Male', +960 331 0322, admin@antifiremaldives.com, antifiremaldives.com

SPLENDID ASIA

Splendid Asia is a tour operator based in the Maldives. The company offers tours of the Maldives' beautiful beaches and divespots while offering a range of activities and sports. Splendid Asia is dedicated in promoting the cultural and natural treasures of the Maldives. G. Kasthoorige, Male', +960 331 2460, info@splendidasia.com, splendidasia.com SUNLAND TRAVEL

With more than 30 years of experience in holiday operating, Sunland Group diversified to Sunland Journeys in 2014. Sunland was established in 1988 and its travel arm arranges personalised journeys for travellers via Singapore Airlines. The company is focussed on using its knowledge to ensure that their travellers get the best deals, hotels and guidance. H. Moonlit Villa, 1st Floor, Medhuziyaaraiy Magu, Male, +960 331 0031, airsvc@sunland.com.mv, sunlandjourneys.com Hotel Insider

VOYAGES MALDIVES

Established in 1980, Voyages Maldives is one of the leading travel and tour companies in the Maldives. Voyages has over 30 years of invaluable experience in the industry and is labelled as one of the largest companies of its kind. Voyages offers a wide range of exclusive services to travelers from around the globe. M. Narugis, Chaandhanee Magu, Male', +960 332 2019, tours@voyagesmaldives.com, voyagesmaldives.com

Wellness COSMERC

Cosmerc Maldives Pvt Ltd is a company with several years of experience. The company's collection features a wide range of organic shampoos, shower gels, body lotions and other cosmetic and beauty products. Cosmerc supplies room amenities to over 45 resorts and offers very competitive prices. M. Naka, Jambu Magu, Male', Maldives, +960 991 5588, sales@cosmerc.com, cosmerc.com DUNIYE SPA

Duniye Spa, a leading spa-wellness management & consultancy company in the Maldives, was founded in 2002 by a group of international hotel owners with the vision to provide a special place for holistic well-being and world class spa treatments. Duniye Spa, Champa Building, 3rd floor, 20187 Male', Republic of Maldives, T. +960 664 3157, duniyespasdirector@meeru.com MEDICAL SWISS BEAUTY

Medicsl Swiss Beauty allows customers to unwind and enjoy the benefits of beauty treatments in a centre devoted exclusively to health & rejuvenation. H. Starlit Villa (Ground Floor), Abadhah Fehi Magu, Male', +960 797 500 SERENA SPA

Serena Spa: a haven of peace & tranquility set against the ambience of natural beauty, for those who wish to relax, restore and rejuvenate body, mind and spirit. Operating in 9 locations in the Maldives, Serena Spa's boutique offers an eclectic selection of spa products, including incense, massage oils, bath blitzes, burners and more. Serena Spa Pvt Ltd, M. West End, Male', Maldives, +960 331 3866, maldives@serenaspa.com

Hotel Insider