AMR Magazine Nº 46 | Special Anniversary Edition by AMR OPERACIONES MX

years

Index 01

Message for the AMR Family.................

Our Philosophy................................................

Decalogue: + AMR Attitude....................

Our Story...........................................................

Special Interview with Alex Zozaya.....

AMR News.........................................................

Anniversary Activities......................................... 31

7.1

AMR Interview with Founders.............................................

7.2

Social Responsibility Actions #20DaysOfGiving..............

7.3

Simultaneous Beach Clean-Up..........................................

7.4

Short Videos Contest Winners: “AMR in my life: A tale to tell”...................................................................................

7.5

Extra Anniversary Internal Activities.............................

7.6

Emblematic Anniversary Pictures...................................

Think, Act, and Work Safely............................. 61

Awards, Acknowledgments, and Certifications

Wellness....................................................................... 68

Hotels List..................................................................

General Editors: Gabriela Samel & Javier Saavedra Special Collaborations: Rubén Caraballo & David Pritchard Art Editor: Amy Landero

Message for the AMR Family

Message for the

AMR Family I want to take the opportunity that this platform offers me, on the commemoration of the 20th anniversary of AMResorts, to mention and highlight each of you as part of our success and to thank you for your contribution to building this story. Through your support and exceptional service, you have provided unforgettable experiences to our guests.

Congratulations to all and thank you for being part of these 20 years of history!

I cannot fail to mention, thank, and acknowledge the vision of our founders, Alex Zozaya, Javier Coll, and Gonzalo del Peón. They built the foundations that today have led us to celebrate 20 years of a dream come true, and that has exceeded all expectations. They have also sown from day one the seed of our culture and Mission: “To turn vacation dreams into life-long memories.” Every day, we continue to strengthen and grow, paving the way to bigger commitments and responsibilities, which undoubtedly strengthen our Company. The union of all of our efforts must make a difference. With this in mind, I am confident that we will continue to write this story together. Today, more than ever, our values must become our philosophy of professional life, to continue to exceed expectations, as well as to achieve our goal of being the first choice in vacation travel, enriching lives, and uniting the world. Let’s continue to differentiate ourselves through our warm and professional service, which is a key factor that has helped build much of this success story. My best wishes to our AMR family on their 20th anniversary, and cheers to the future years that we will surely continue building together.

Gabriel Felip Group President AMR Global Operations

Mision We turn vacation dreams into life-long memories.

Values We Are Authentic We Inspire Action We Do It Together

Vision To be the first choice in vacation travel, enriching lives, and uniting the world.

We Own Our Results We Are Hungry For More We Do Everything With Passion

Our Philosophy One ALG

Our Philosophy

One ALG

Alua Calas de Mallorca Resort I Our performance is based on our ONE ALG values

Mision

Vision

We turn vacation dreams into life-long memories.

To be the first choice in vacation travel, enriching lives, and uniting the world.

Our Philosophy

Values 01

We care We care about our team members, our communities, and the environment.

We Inspire Action We take initiative and make things happen.

02 We Are Authentic We are open, honest, respectful, and we appreciate each other.

06 We Own Our Results We are committed and accountable to deliver results.

We Do It Together We work as a team and value diversity and inclusion.

05 We Are Hungry for More We are curious, we embrace change, and we drive growth and innovation.

07 We Do Everything with Passion We work hard and have fun.

Our Philosophy

Alua Leo Mallorca I We are authentic

AluaSoul Mallorca Resort I We live our AMR philosophy to the fullest

BRCSL I We care

BREMB I We know and practice our ONE ALG mission

BRERC & SECUN I We are service professionals

Our Philosophy

Commitment

Statement Team Members Creating opportunities and promoting personal well-being.

Partners Honoring our commitments and delivering superior profitability.

Customers Delivering vacation experiences beyond expectations.

Communities & Environment Enriching and sustaining the places where we live, work, and travel.

Alua Hawaii Ibiza I We turn vacation dreams into life-long memories

Our Philosophy

DRELM I We are all responsible for keeping a clean image of our facilities

DRCUR I We do everything with passion

DREDL I We are well known for our kindness and phraseology

DRESC I We promote personal well-being

DRETU I We work and have fun

Our Philosophy

ZOMBJ I We know our individual and team objectives, and we work together to achieve them

DREVC I We make things happen

SEMRC I Together we can!

SESMB I We value diversity and inclusion

Our Philosophy

Hotel Galeón I We are committed and accountable to deliver results

SUPOP I We do it together

SEARM I We own our results

Attitude AMR

20 Service Principles that we apply: 01

We know, and practice, our ONE ALG mission.

Our smile and salutation are our best business card.

We aid our guests and take every opportunity to offer them personalized suggestions about our resort’s facilities and activities.

We are all responsible for keeping a clean image of our resort’s facilities.

We know our individual and team objectives, and we work together to achieve these.

We are well known for our kindness and phraseology.

We apply work procedures and we consistently comply with our standards.

We are service professionals, responsible for assisting in every opportunity from the start to the end. We provide solutions from the root of every situation.

We are conscious of our impact in our work, environment, and social fields.

We are aware and informed about our resort’s daily happenings through departmental briefings and informative boards.

We are the best promotors of our resort as we perfectly know our resort’s facilities and its activities.

We are proud to be hosts and our personal image is impeccable.

Attitude AMR

We constantly strive to improve ourselves in our work-environment.

All Supervisors and Department leaders know how to face and approach difficult or emergency situations.

Our resort is the window to the world. We ensure our guests are always taken care of by offering them a pleasant smile and by greeting them.

We apply the basic aspects of service: attitude, quality, and opportunity.

Attitude: We provide excellent service with facts, not just with words.

Quality: We plan and organize our daily activities to avoid improvisation. We make sure things are done correctly from the beginning, on time, and always according to our guests’ needs.

Opportunity: We use our empowerment to offer service when this is needed.

All the team at AMResorts work in accordance with our ONE ALG values.

Attitude AMR

Decalogue + Attitude AMR 01

Demonstrate positive attitude to any situation.

Show your best smile and greet in every interaction.

Get to know each guest, their names and preferences.

Always offer help with quality, warm, and kindness.

Remember that every interaction is unique: make it counts!

Be the author of WOW moments!

Be accountable and “close the cycle” of every request.

Work together with your colleagues and the different departments as one team.

Live the service as your life philosophy, inspiring everyone around you.

10 Value this return as an opportunity to shine!

Alua Hawaii Ibiza I We always offer help with quality, warmth, and kindness

Attitude AMR

AluaSoul Mallorca Resort I We inspire everyone around us

DRELC I We value this return as an opportunity to shine!

DREPC I We are accountable and “close the cycle” of every request

DRESC I We provide every service at the moment

DREVM I We provide an excellent service with facts instead of words

Attitude AMR

SEARM I We are continuously improving our performance

Hotel Jardín Tropical I We demonstrate a positive attitude

SEMRC I We always offer help with quality, warmth, and kindness

SEBMI I We show our best smile

SUARM I We know that every interaction is unique

Attitude AMR

SEVPV & NOAPV I We work together with our colleagues

SUNPV I We always show our best smile

Attitude AMR

Moments

I always demonstrate a positive attitude

We work together with our colleagues

We live service as our life philosophy

I’m the author of WOW moments

Every interaction is unique

03 03

// Actitud Attitude+AMR AMR

ZOPDB I We demonstrate a positive attitude

Our History

Our

History Learn a little bit more about the success story that began 20 years ago: 2001

2002

2003

2006

We started our first contract to operate the Sunscape Grand Punta Cana hotel in the Dominican Republic. Therefore, Sunscape Resorts & Spas was the first brand in our portfolio.

We launched our second brand, Secrets Resorts & Spa, in Uvero Alto, Punta Cana, Dominican Republic.

We started operations in Mexico with the Secrets Capri hotel and the takeover of the Sunscape Tulum Riviera Maya hotel (currently Dreams Tulum Resort & Spa). Besides, we introduced our Dreams Resorts & Spas brand.

We launched the Unlimited-Luxury® and Unlimited-Fun® concepts.

2013

ALG was acquired by Bain Capital, which obtained the majority of its capital. Besides, we added the Breathless Resorts & Spas brand to our portfolio.

2014

We expand to Costa Rica with the opening of Dreams Las Mareas Costa Rica.

2016

AMR increased its presence in Mexico and Jamaica with the opening of 10 hotels. This same year, we expand to Panama with the opening of Dreams Playa Bonita Panama.

2017

KKR and KSL took over and bought their participation in the group. All resorts in Mexico got the “Tourist Recognition” from the Secretariat of Tourism in Mexico. In addition, we launched our first Connect News edition.

2008

2010

Our Endless Privileges® model is launched, and we took over the operation of Zoëtry Paraíso de la Bonita Riviera Maya, the first hotel of this exclusive brand.

Our Now Resorts & Spas brand was born. We also enter the Jamaica market with two new Secrets Resorts & Spas.

Our History

2012

We expand to Curaçao with the opening of Sunscape Curaçao Resort, Spa & Casino.

2018

2019

2020

2021

We expand to Europe with the acquisition of Alua Hotels & Resorts, as a platform for development in Europe. This same year, we launched our first Daily Connect edition.

AMR arrived in Europe for the first time with the opening of Secrets Mallorca Villamil Resort & Spa.

We arrived for the first time on the French island of Saint Martin, with the opening of Secrets Saint Martin Resort & Spa.

AMR Introduces New Master Brand AMR™ Collection.

Meeting Alex Zozoya

Special Interview with Alex Zozaya 1. Describe yourself in 3 qualities: Leadership Solidarity Discipline

2. What would you do if this weren’t your current job? Actually, I had no idea I would end up in the hospitality sector. I wanted to become a graphic designer or an architect, which were my passions back then. Also, I used to have a band with some friends.

3. What do you do in your spare time? I love scuba diving; I learnt how to swim at the same time I learnt to walk. The following day after I learnt how to dive, I took some tourist friends to do some scuba diving. I had an encounter with a shark once and ever since scuba diving is one of my greatest passions. Everytime and everywhere I dive, I prefer being surrounded by sharks of any kind: I consider myself a shark lover.

“Following our natural skills will make us successful”

4. Have you ever dreamed about the AMR success? I always knew we would arrive at this point; however, I didn’t know that we were going to be this solid and strong, currently managing more than 100 hotels.

Meeting Alex Zozoya

8. What would you say is the common denominator which has brought us to this point? Undoubtedly, passion, which is our main value. It is extremely important to transmit this passion among us and our guests. Another important element is ambition. We are aware that the best is yet to come, and for us it is a stimulus which makes us take strong steps and have a clear vision.

5. What makes AMR better than its competitors?

9. What is the best satisfaction that AMR has provided you?

We are best at creating concepts, branding them, creating expectations of experiences, and then delivering a product that can be spread in order to sell out our hotels at the highest possible rates.

To be able to create a team composed by more than 20,000 staff members in AMR. These families have the same passion and thanks to all of them I can be at peace with the following steps of the company.

6. What does the 20th anniversary mean to you?

10. What is your process to overcome adversity?

I did envision us getting to the 20th anniversary as I do envision the 30th and so on. However, I couldn’t imagine how solid and strong we would be. Of course this is an important date for me to celebrate. I remember us being excited when we were celebrating our 10th anniversary; but now, after another 10 years, we realized that the achievements have multiplied. There are people working with us since day one and before day one. It has been so far an amazing, successful and passionate journey.

I always ask Gonzalo and Javier what to do (laughs). The truth is that each crisis has brought strength. The first one was when we were born, 40 days before 9/11; however, we offered a different concept back then in the middle of the crisis. The same happened during the 2009 crisis, hurricanes and pandemics. Each one of these situations has brought strength. Our business model shines in times of crises.

7. Where does success come from? Success comes from how we differentiate our products and make them more attractive and adaptable to every guest and situation. Additionally, what makes us different is our human capital, who provides a warm and cheerful service, making this story of success possible.

11. An anecdote you will never forget from the AMR family... There are plenty, but I especially love the ribbon cutting moments in each one of our opening ceremonies because of the excitement we are all feeling. Here is an interesting anecdote: one of our guests gave birth in their bathroom at the Secrets Capri hotel, it all happened so fast that when the doctor arrived, the baby was already born and attended by our team. I have some other moments in mind regarding the teamwork before, during and after a hurricane, staff members who stay in the hotel to help and serve our guests. During these moments, we become one: We do it together.

Meeting Alex Zozoya

12. What do you foresee for AMR in 20 years from now? We will grow faster than expected. I can see a global company, probably the biggest one within the leisure sector. I also see a worldwide presence of our brands; and I know there will be professional growth for everyone in our team. We must never stop behaving like a small company even though we are big.

13. What book would you recommend to us? The Book of Awakening by Mark Nepo.

14. An advice you would give to all the staff members who are building their dreams and working everyday to make them come true... First of all, do what you love to do, this way you will have greater chances to succeed. It is better to reinforce what we can do than trying to overcome our weaknesses. Following our natural skills will make us successful, not only economically but also personally. The tourism sector is kind, generous and grateful; everyone has the chance to participate and grow. We have to reinvent ourselves, we need to choose what to prioritize. Do not resist change. Those who do not resist and adapt rapidly are those who become stronger and overcome crises.

AMR News

AMResorts introduces:

We are thrilled to announce the launch of the new master brandfor AMResorts, AMR™ Collection. AMR Collection includes SecretsResorts & Spas; Dreams Resorts & Spas; Breathless Resorts &Spas; Zoetry Wellness & Spa Resorts; Alua Hotels & Resorts;Sunscape Resorts & Spas; and Now Resorts & Spas. The launch of AMR Collection coincides with the 20th anniversary of AMResorts, andfeatures a new tagline, “Celebrate Every Moment,” that sums up the group’s philosophyand commitment to travelers. The AMR Collection master brand ties the portfolio togetherfor enhanced recognition and helps consumers connect multiple brands under one trustedname.

AMR Collection will include new product line extensions to accommodate market segmentpreferences, and further differentiate the adults-only and family-friendly resorts. Byfocusing on lifestyle and life stages through the updated brand structure, there isunlimited growth potential for the collection, while the resorts will better meet guestexpectations and deliver the most value for their vacation.

AMR News

AMR News AMR™ Collection Announces Debut of NewZoëtry Wellness & Spa Resorts We are pleased to take this opportunity to announce two new resorts brand management deals:Zoëtry Casa Del Mar Los Cabos and Zoëtry Marigot Bay St. Lucia. These two properties areconversions from independent resorts and will expand the Zoëtry Wellness & Spa Resortsportfolio to seven properties, establishing its footprint in two additional destinations uponopening. Opening in November 2021, Zoëtry Casa Del Mar Los Cabos was previously part of the Zoëtrycollection of resorts until 2015 and now returns after operating as an independent hotel. Theresort will feature upscale amenities and 60 exclusive beachfront suites.Zoëtry Marigot Bay St. Lucia, formerly the Marigot Bay

Zoëtry Casa Del Mar Los Cabos

St. Lucia, formerly the Marigot Bay Resort and Marina, is the first AMR™Collection branded property to open on the lush Caribbean island and will feature luxuriousamenities including 124 rooms and suites.

Zoëtry Marigot Bay St. Lucia

AMR News

Anniversary Cocktail The Secrets The Vine Cancun hotel was the venue for the celebration of the AMR Collection anniversary cocktail, with the Corporate AMR Operations team. The event was held on September 23 on the hotel rooftop and had the special participation of some members of the ALG executive committee, such as Alejandro Reynal, Gonzalo del Peón, Javier Águila, and Gabriel Felip. At the celebration, attendees enjoyed a toast in commemoration of our company’s 20th anniversary. Cheers to many more years of achievement and success!

Congratulations AMR Collection!

AMR News

AMR News Our Hotels in Mexico Received Federal Certification “Punto Limpio” At AMR Collection, after having fine-tuned our hygiene protocols and implementedcorrectly the quality system in each of our properties, we received an audit from theNobasu Consultores company, who are certified by the Mexican Secretary of Tourism(Spanish: Secretaría de Turismo, SECTUR) to carry out supervision and control activities.After a strict process, we achieved the official recognition called “Sello de CalidadHigiénica y Sanitaria Punto Limpio”, which is shown in the facilities of our hotels. With this certification, we demonstrate our goal of protecting our guests, teammembers, and communities health.

Congratulations to all! 30

Anniversary Activities

Interview with the AMR founders To mark this 20th anniversary, we had a virtual interview with the AMR founders: Alex Zozaya, Javier Coll, and Gonzalo del Peón. The moderator of this interactive interview was our CEO & President: Alejandro Reynal. In this virtual meeting, we had the honor to know first-hand the ideas that made us built this success story and having a closer approach with the AMR founders with our staff members.

CLICK HERE to watch the video

Anniversary Activities

Anniversary Activities Social actions #20DaysOfGiving To give our anniversary celebration a sense of purpose, throughout the month of August, our resorts took part in social responsibility activities as part of an initiative named #20DaysOfGivingAMR.

Once again, we demonstrate that:

We care!

#20DaysOfGivingAMR. This initiative was about establishing 20 social actions in local communities around us so that each hotel would have the opportunity to choose one. This way, we reinforced our commitment to positively impact our society. BRERC & SECUN I Donation of diapers

BRCSL I Donation of box lunch to children in the communities

BRERC & SECUN I A sample class in Fundación Ciudad de la Alegría (Home for Women)

DRACA I Donation of books and bookshelf to Escuela Primaria Ejército Mexicano

DRCUR & SUCUR I Donation to communities

Anniversary Activities

DREDL I Donation of food and clothes

DRELC I Donation to communities

DREHU & SECHU I Reforestation of Puente Cacaluta

DRESC I Croqueton for Cachorrilandia

DREPB I Paint for Cabeza de Toro School

DREPC I Donation to communities

Anniversary Activities

DREVC I School clean-up

DRJRC I Anniversary Croqueton

DREVM I Donation to communities

DRMPC I Upgrading the entrance to Macao community

Hotel Parque San Antonio I Donation to communities

NOSRC I Croqueton for Planned Pethood International

SEACZ & SUSCZ I Donation of linens to Cruz Roja Mexicana Cozumel I.A.P

Hotel Parque San Antonio I Visiting Fundación Don Bosco

SEARM I Donation of diapers

Anniversary Activities

SECCC I A talk at Escuela de Janillo

SEMRC I Donation of books to children at DIF

SECPM & DREPM I Donation of food to hospitals

SEPLC I Donation of lockers to Conalep

SEPCR I Tree plantation

Anniversary Activities

SESMB & BREMB I Donation of backpacks to communities

SEVCU I Donation of linens to the Hospital General

SEVPV & NOAPV I Donation to medical personnel

SUARM I Visit and donation of school supplies to Fundación Aitana A.C

SUNPV I Cleaning and maintenance of the “Vida Nueva“ shelter at Puerto Vallarta

Anniversary Activities

20 Actions 1. Educational volunteering. “Sponsor a school” 2. Social volunteering “Creating alliances” 3. Donation to local communities

SUPOP I Donation of food to Hogar de Ancianos San Antonio María Claret

4. Donation to a person with a disability 5. Donation of kits or school supplies 6. Plant trees 7. Make a library in a school 8. Carry out a fair 9. Sponsor and grant a scholarship to a team member son 10. Collect kibbles for animal shelters 11. Walk and bathe the dogs in the municipal kennels 12. Give away 20 books to an institution

ZOMBJ I Donation to elementary school

13. Clean up seaweed or trash on public beaches 14. Donate food to people outside hospitals 15. Bringing food to homeless people 16. Garden in the neediest areas 17. Donate targets to a foundation 18. Reforestation activity in the local community 19. Run a communication campaign on recycling 20. Donation of food pantries to communities

ZOPDB I Donation of food to the COVID-19 vaccination brigade

ZVRIM I Donation to communities

/ Anniversary Activities

Anniversary Activities Simultaneous beach clean-ups As part of our 20th anniversary celebrations, all the resorts coordinated a simultaneous beach clean-up on August 14th, 2021.

BRCSL

BRERC & SECUN

DRACA

DREDL

DREHU

DRELC

DRELM

DREPB

DREPC

DRERC

DRETU

DREVC

DREVM

DRJRC

Anniversary Activities

/ Anniversary Activities

DRPBP

DRMPC

NOECU

SEACZ & SUSCZ

NOSRC

SEARM

SEBMI

SECCC

SECHU

SECPM & DREPM

SEMRC

SEPCR

SEPLC

SESXM

SEVCU

Anniversary Activities

SEVPV & NOAPV

SUARM

SUCUR

ZOMBJ

SUNPV

In this activity: We cleaned

83,5 km of beach We collected 42

1,547 kg of trash

We demonstrate, once again, that we care about our communities and the environment.

We care…

Anniversary Activities

ZOPDB

ZVRIM

Thank you all for being part of this anniversary activity! 43

Anniversary Activities

Anniversary Activities Short Videos Contest AMR in my life: A story to tell Winners Dominican Republic: CLICK HERE to watch the prize-winning videos

We also had a Short Videos Contest, among our global activities, where our staff members submitted their 20-second videos in order to participate. The theme of this contest was “AMR in my life: A tale to tell”. The participation was open to every staff member, there were 5 winners and the prize was to stay in one of our resorts within their region. Our winners are: Dreams Macao Beach Punta Cana Resort & Spa Staff member: Juan Luis Castro

Anniversary Activities

LATAM/ENCA:

Mexico Pacific:

Dreams Las Mareas Costa Rica

Secrets Puerto Los Cabos Golf & Spa Resort

Staff member: Adriana Ángulo López

Staff Member: América Alarcón

Mexico Caribbean North: Mexico Caribbean South:

Secrets Playa Mujeres Golf & Spa Resort

Dreams Riviera Cancún Resort & Spa

Staff member: Dulce del Rocio Madrigal López

Staff Member: Laura Mena

Congratulations to everyone and thanks for being part of this anniversary activity!

Anniversary Activities

Anniversary Activities Artistic Activities

DREHU I Karaoke contest

SEVCU I Singing contest

SECPM & DREPM I Talent show

SUNPV I Talent show contestants

Sport Activities

DREDL I 4K race

DREDL I Softball game

Anniversary Activities

DRELC I Volleyball match

DRELM I Pool tournament Triathlon

DRELM I Maintenance Triathlon

DREPB I Volleyball match with guests

DREPC I Softball tournament

DRESC I Friendly softball match: NOECU vs DRESC

DREVM I Table football tournament

NOECU I Softball tournament

Anniversary Activities

NOSRC I Volleyball tournament

SEACZ & SUSCZ I Mini-Olympics

SEACZ & SUSCZ I Football tournament

SECCC I Friendly softball tournament

SUNPV I Winners of the minigolf tournament

ZVRIM I Yoga class

Anniversary Activities

Cocktail Contest

BRERC & SECUN

DRCUR & SUCUR

DRELC

DRELM

DREPB

Anniversary Activities

DRERC

SEPCR

SEVCU

DRMPC

Anniversary Activities

Sand Sculptures

DRETU

DREVM

DRMPC

SECHU

SEMRC SEPCR

Anniversary Activities

ZOPDB

Other Anniversary Activities

AluaSoul Alcudia Bay I Anniversary meeting

Alua Hawaii Mallorca & Suites I Anniversary meeting

AluaSun Mediterráneo I Anniversary meeting

AluaSoul Palma I Anniversary meeting

DREHU I Entertainment team: TikTok winner

Anniversary Activities

DRELM I Contest: I AM Chef

DRELC I Emblematic coin award to EC

DREPB I Acknowledgement to our 20-year staff members

DREPC I 20th anniversary celebration with the ISS

DRETU I Master cooking competition

DRERC I Tacos competition

ZVRIM I Anniversary rally

DREVC I Anniversary WOW moment

Anniversary Activities

DRJRC I Skills competition

NOECU I Meal with managers

DRJRC I Maintenance department postcard

NOSRC I Photo booth

SEACZ & SUSCZ I Anniversary celebration

SEACZ & SUSCZ I Knowledge competition

SEBMI I Anniversary trivia

SECCC I ISS: 20th anniversary celebration

Anniversary Activities

SEPLC I Special meal

SEVPV & NOAPV I Anniversary breakfast

Siau Ibiza Hotel I Anniversary celebration

SUARM I Anniversary cocktail

SUARM I Anniversary rally

SUNPV I Special anniversary breakfast

SUPOP I Special meal with our 20-year staff members

ZOPDB I Acknoledgement to our loyal 20-year staff members

Anniversary Activities

Emblematic Anniversary Pictures

Alua Boccaccio

Alua Illa de Menorca

Alua Suites Fuerteventura

AluaSun Lago Park

AluaSoul Palma

AluaSun Mediterráneo

/ Anniversary Activities

BRCSL AluaVillage Fuerteventura

DRELC BRERC & SECUN

DREPB

DRELM

DRESC

DREPC

Anniversary Activities

Emblematic Anniversary Pictures

DRETU

DREVC

DREVM

DRJRC

DRMPC

Hotel Galeón

Anniversary Activities

SECCC

Hotel Jardín Tropical

SECPM & DREPM

SEARM

SEMRC

SEBMI

SEPLC

SEPCR

SEVCU

Anniversary Activities

SEVPV & NOAPV

Siau Ibiza Hotel

ZOPDB

ZVRIM

NOSRC

SEACZ & SUSCZ

Anecdotes and history about occupational safety in AMR AMR was celebrating its 5th anniversary when I started to work here and those memories will last forever. Along with the development of this family, most of us have had the honor to experience historical moments. Today, I’m going to tell you some moments related to the Occupational Safety and Health development of AMR Dominican Republic. While I was still studying industrial engineering, I was passionate about Occupational Safety and risk prevention, which I had the chance to pursue later when I became a laundry assistant in Dreams La Romana. On March 18th, 2009, with the support of the General Manager Mr. Daniel Hernández and Mr. Julio Peña, we created the first Safety and Hygiene Committee of AMR Dominican Republic. It was

Think, Act & Work Safe

a great team representing all the areas in the hotel supported by law 522-06, regarding occupational safety and healt I remember that back in 2018 we were invited to take part in the OSH national fair. We took this opportunity to assemble our stand on the 3rd floor of the Ministry of Labor. This stand had a beach, sunbeds, a front desk, and many more; everyone wanted to take pictures and get more information. Actually, it was the mostvisited stand of the fair, hundreds of people wanted to know more about AMR.

Picture of the 1st Safety and Hygiene Committee of AMR D.R.

Think, Act & Work Safe

Dreams La Romana, a resort that we operated until 2018, was the first property of AMR which designed and created its safety program, and the first resort of the country which had its system certified by the Ministry of Labor in the Dominican Republic. Due to this fact, we were frequently used as a reference to other companies.

Stand of AMR D.R. at the OSH fair of the Ministry of Labor.

After successfully carrying out the project, we wanted to spread it to other resorts, and in 2019 we got the certification by the Ministry of Labor. This way, we became one of the first hotel chains in the Dominican Republic to achieve this as a group.

Certification of the 1st OSH resort program in the D.R.

Achieving the deployment of a management system on a corporate level in the hotel sector was unprecedented in this country. It was very exciting for us and for the authorities, who always invited us to take part in national activities such as the celebration of the World OSH Day, where we received an award as the most distinguished company.

Think, Act & Work Safe

Due to our commitment to the OSH, we have had continuous participation in these national activities, unlike other hotels. Our actions have led AMR to stand out from the rest and also motivated other companies in the hotel sector.

National OSH fair of the Ministry of Labor

In 2020, thanks to the contribution of Ismael Tavarez, the commitment of local leaders in OSH, and the complete support of Daniel Hernández and regional executives, we received the certification of our OSH Management System as a hotel chain and congratulations from the Dominican Republic President for being a role model to the whole country.

Think, Act & Work Safe

Receiving awards from President Luis Abinader

The Management System of Safety and Health is currently in stage three according to law and reinforced by international regulations. We are very excited about the upcoming future and the reinforcement of the OSH Management System, always being an inspiration to our staff members about inspiring action and be hungry for more. Turning vacation dreams into life-long memories requires a strong commitment to the safety of our guests, staff members, and visitors. Do it with passion.

You can send your collaboration, idea, or suggestion to rcaraballo@amresorts.com, thank you!

Rubén Caraballo Regional Manager of Innovating Standards Dominican Republic

Awards, Acknowledgments, and Certifications

Awards, Acknowledgements and Certifications

BRCSL I Certificate: S Emblem

DRACA I Certificate: Crystal Emblem

BRCSL I Certificate: Blue Flag (Médano Beach at Breathless)

DRACA I Certificate: Punto Limpio (SECTUR)

DREHU I Certificate: Preferred by Nature (Renewal 2021)

DREHU I Granting awards to our Punto Limpio managers

Awards, Acknowledgments, and Certifications

DREPC I Certificate: Crystal Emblem

NOSRC I Acknowledgement AAA

DRMPC I Certificate: Crystal Emblem

SEARM I Certificate: Punto Limpio

DRETU I Certificate: Punto Limpio

Awards, Acknowledgments, and Certifications

SECHU I Certificate: Punto Limpio

SEVCU I Certificate: CIQIL

SEVCU I Certificate: Punto Limpio

SEVCU I Acknowledgement AAA

ZOPDB I Certificate: Punto Limpio

Wellness

Wellness 10 Powerful Benefits of Change and Why We Should Embrace It We are often resistant to change, and we don’t realize that change itself is constant. Even if you resist or avoid it, it will enter your life just the same. When you initiate the change yourself, it’s easy to adapt to it, since it’s a wanted one. But are the unplanned and unexpected changes bad? What if all changes were good by default? Career related changes brought self-confidence. All those changes led me to the realization of what I wanted to do with my life. In general, when looking back, I realize that all the good things in my life are the results of changes that occurred in the past. People usually avoid changes and prefer to stray in their comfort zones, but I am true believer that once you get the courage and take the first step to change, your life will become much better. Below are just few benefits of change: 1. Personal growth

You grow and learn new things every time something changes. You discover new insights about different aspects of your life. You learn lessons even from changes that did not lead you to where you wanted to be. 2. Flexibility Frequent changes make you easily adapt to new situations,

“If you do not create change, change will create you” 68

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new environments, and new people. As a result, you do not freak out when something unexpectedly shifts. 3. Improvements We all have things in our lives we’d like to improve—finances, job, partner, house, etc. All of us know that nothing will improve by itself. We need to do things differently to make that happen. Without change, there’d be no improvements. 4. Life values From time-to-time changes make you reevaluate your life and look at different things foam different perspective. Depending on what the change is, it may also reinforce your life values. 5. The snowball effect Often, we give up because we cannot accomplish the difficult task of making a huge and immediate change. That is when small changes become extremely valuable. One shift at a time, small changes will eventually lead you to the desired big one.

Wellness

9. New beginnings Each change is a turning page. It is about closing one chapter and opening another one. Changes bring new beginnings and excitement to life. 10. Routine So next time you get the temptation to avoid or resist the change, aim instead to initiate the ones that will lead you to where you want be.

And remember—if there were no change, there would be no butterflies!

By David Pritchard

Health & Performance Coach Apple Leisure Group

6. Strength Not all changes lead you to pleasant periods of life. Unfortunately, we do not live in fairy tale and sad things happen, too. Overcoming the tough period will make you stronger. 7. Progress Changes trigger progress. Things move forward and develop because of the them. 8. Opportunities One never knows what each change may bring. When you turn from your usual path there will be plenty of different opportunities waiting for you. Changes will bring new choices for happiness and fulfillment.

Hotels List Opened Hotels (inaugurated)

Total: 70 hotels

24,378