World of Care Magazine #1 (March-2023)

Caring is at the center of everything we do at Hyatt. Deeply rooted in all areas of our business, World of Care is our global way of promoting care for the planet, people and corporate responsibility.

Care for people

We care for the wellbeing of our colleagues, guests, partners and communities and are committed to advancing a culture of opportunity for all

Care for the planet

We are committed to caring for our planet by reducing our environmental impact and preserving our natural resources.

Care for Responsible Business

We embrace our responsibility to create fair, ethical and transparent business, both within and beyond our company and Hyatt properties.

For this reason, we have renamed our internal magazine as World of Care Magazine as it is a window to all our properties around the region, a look at how we live our commitment, supported by our values to fulfill our mission of creating a world of care and understanding.

Enjoy your reading!

CONTENT II IV

We are fully entering 2023 with our Inclusive Collection brand aligned with Hyatt's strategy and philosophy. I want to thank you for your trust and effort throughout this period in which numerous positive changes have taken place through which we have gone by quickly and successfully

We closed 2022 meeting great objectives and growing with our sights set on 2023 where we have more than 3,856 rooms planned to open in the following new projects: Secrets Costa Mujeres, Secrets Impression Isla Mujeres, Vivid Grand Island, Secrets Tulum, Dreams Estrella del Mar Mazatlán, Secrets Tides Punta Cana, Zoëtry Spazios Curaçao, Alua Helios Bay, AluaSun Helios Beach, Dreams Sunny Beach and Secrets Sunny Beach -in the Americas and Europe- Our growth and positioning is reaffirmed by advancing in the expected line.

This big, promising future requires great teams, and for that, a strong leadership team is essential. In order to strengthen our team, we have considered it necessary to implement the position of Managing Director Inclusive Collection for Europe and Americas. In this sense, I am pleased to announce the incorporation of Manuel Melenchon, who will oversee the Europe region and Philippe Frey who will be leading the region in the Americas, both reporting directly to me They will oversee the business in their regions, to ensure strategic objectives are met through effective management of plans, budgets, teams, processes and standards. We warmly welcome you both!

Once again, all the above would not have been possible without you…. a great team! And our commitment is at your side to continue achieving all the challenges

Gabriel Felip Group President Global Inclusive Collection

My best regards!

that we set ourselves

Working together we are going to achieve wonderful things this year and, as always, my best wishes, lots of health, joy and success in all

Mexico South Caribbean

Years of experience: 27

Profession/Studies: Public Accountant.

Place of birth: Mexico City.

Favorite food: Mexican.

Favorite place in the world: The Riviera Maya.

Hobbies: Riding a bike, playing basketball, going to the movies. What you like the most about yourself: My Perseverance.

Your funniest story or memory: The time it occurred to me to go to a rock concert at the Foro Sol (Aerosmith) with my two children (6 and 4 years old respectively), they obviously fell asleep in the middle of the concert, and we spent the whole time carrying both. Although I really enjoyed the concert anyway, I don't know when I thought it was a good idea to go to a concert with 2 small kids.

Alberto Sanchez

Regional Director of Administration

People you admire the most. Why?

My Mother, for her ability to love and help others and for always motivating me to do the right thing and give my best. Joan Bottarini, Hyatt's CFO, her leadership style inspires me, for her sincere care for the team and for being an example of talent and discipline for all of us who work in Finance within Hyatt.

Describe yourself in 2 of our values and tell us why you identify with them:

▪ Empathy, I always put myself in the shoes of others, to provide the best support I can offer.

▪ Respect, Taking care of colleagues, but first with the basis of respect in our work and personal relationships.

How do you make sure you deliver your best? Having a balance between the personal and work part, dedicating enough time to exercise Since this allows me to relax and focus better on my responsibilities

What skills you considered essential to be able to care for people? Active listening and showing genuine interest in what is important to people Could you share your biggest learning so far and the story behind it? One of my greatest lessons has been to always be open to change, looking for new challenges, getting out of my comfort zone That has brought me to this great family After 20 years of working on the same property, I knew it was time to look for new challenges in a new place where I could share my experience and do my bit

What do you consider your greatest professional and/or personal success? What factors helped you achieve it? Having been the winner of the CFO Award 2021, which Hyatt gives in recognition of Finance leaders who contribute exceptionally to the achievement of the company's goals On that occasion it was for my contribution to the hotels in Mexico during the pandemic and the support for the collaborators who had lost their jobs.

How do you motivate yourself and how do you motivate your team? It motivates me to see the growth and development of my colleagues, I share my own experience with my teams and challenge them to be better, to invest in their future, constantly training themselves

What future challenges do you identify for the company and how are you going to help overcome them? The growth of our company has been exponential in these 20 years and fortunately it will continue to be so, which is why we need to continue preparing and developing the talent of our colleagues, to feed the "Pipeline", guaranteeing that there are development opportunities for everyone.

Anything else you want to share to connect with all the colleagues?

Yeah. I am convinced that colleagues are the basis of Hyatt's success, providing training and development for everyone, allows us to provide them with better tools that allow them to provide excellent, personalized and differentiated customer service.

This will allow us to be the favorite brand of our guests, and they will return to our hotels, creating the loyalty that we seek in them As a result of this, the profitability of our properties will improve, giving better results to the Owners, attracting more investments, while creating development opportunities for employees, which will close the virtuous circle So, I invite everyone to take care of people so they can be their best.

Outstanding Colleagues

Alejandro Lopez, Best Colleague Front - February

Armando Cruz, Best Colleague Front - January

Benito Ontiveros, Best Colleague BackJanuary

Eduardo Rodriguez, Best Supervisor JanuaryFebruary

Mario Chavez, Best Colleague Back - February

Ana Garcia, Best Colleague Back 2022

Javier Polanco, Best Supervisor 2022

Musme Manzo, Best Colleague OC 2022

Ximena Kawan, Best Colleague Front 2022

Carlos Perez, Colleague example of empathy and enthusiasm.

Maria HernandezMost Mentioned Colleague on SSH

Maria Estela Salgado, Best Colleague of the Bimester

Antonio Lujan, Best ColleagueJanuary

Jacobo Jarquin, Best ColleagueFebruary

Lessing Garcia, Best Supervisor of the bimester

Glafira Pérez, Best ColleagueJanuary

Yadira Villalobos, Best ColleagueFebruary

Francisco Ortega, Best Colleague Front - February

Jeremias Ku, Best Supervisor of the bimester

Juan Rubio, Best Colleague BackJanuary

Mario del Valle, Best Colleague Back - February

Paulina Camacho, Best Colleague Front - January

Vanessa Hernández, Best Manager 2022

Miguel Angel Chable, Best Supervisor 2022

Ada Luz Ochoa, Best Colleague 2022

Luis Garcia, Best Colleague February

Javier Guzman, Best Colleague January

Claudia Bautista, Best Colleague Back - January

Cruz María Carreño, Best Colleague Back – February

Efren Carmona, Best Supervisor

Ingrid Ximena Cabrera, Best Colleague Front - January

Isauro Santos, Best Colleague Front - February

Maria Guadalupe Sanchez, Best Colleague FrontFebruary

Mariela Vallejo, Best Colleague Front - January

Rodolfo Silva, Best Supervisor of the Bimester

Samuel Marquez, Best Colleague BackJanuary

Sergio Ramirez, Best Colleague Back - February

Best Supervisor Dec 22 – Jan 23

Clemente Ramírez, Best Colleague January

Alfonso Godínez, Best Colleague Front

Mónica Márquez, Best Colleague Back

Elena García, Best Colleague January

Lluvia Hidalgo, Best Colleague February

Raúl Romero, Best Supervisor of the Bimester

Jesus Mosso, Best Colleague Back 2022

Ireri Castillo, Best Colleague Front 2022

Carlos Ortiz, Best Supervisor of 2022

Humberto Acevedo, Best Supervisor of the Bimester

Ricardo Escobar, Best Colleague of the Bimester

Claudia Salto, Best Colleague Back - January

Edgar Álvarez, Bimester Supervisor

Geovani Oliveros, Best Colleague Front - February

Gregorio Barrios, Best Colleague BackFebruary

Marbella Campos, Best Colleague Front - January

Abel Guillen, Best Supervisor of the Bimester

Cristian Medina, Best Colleague January

Sofía Monje, Best Colleague February

Kyle Mighty, Best Colleague January

Teslin Johnson, Best Colleague February

Zoëtry Marigot Bay St. Lucia

Not only is it known for its spectacular beauty, but it also has a rich and fascinating history Described by novelist James Michener as “the most beautiful bay in the Caribbean,” Marigot Bay has been photographed so many times that first-time tourists often experience a curious sense of déjà vu.

According to local accounts, the bay played a pivotal role in at least one notable British naval victory over the French (the island itself changed hands some 14 times between France and Britain between the late 1700s and mid-1800s).

It has been said that the British fleet, fleeing from the French navy, hid their ships inside Marigot's inner bay then lined with lush vegetation and tall palm trees disguising their masts with palm fronds. The French sailed past the bay, not seeing the hiding British. The British then surprised the French fleet by executing a strategically timed ambush from behind, not necessarily brave, but certainly effective.

Not surprisingly, its tranquil coconut-fringed beach and lush greenery also garnered attention eye of the filmmakers who used the bay as a location for “Dr. Original Dolittle” with Rex Harrison (1967). The elusive giant pink snail washed up on the shore of La Bas beach (see photo) then sailed, at the end of the film, into the sunset with most of the main characters on board.

After filming ended, the snail remained on La Bas beach for several years and many people on the island remember playing in the large fiberglass prop as children. The snail then disappeared, and some believed it was carried deep into the woods around the bay to become a smiling 'home' for Rastafarians, but it is more likely, and less romantic, that it was lost at sea in a storm. or that it was deliberately sunk.

From great sea battles and giant pink snails, to Zoëtry Marigot Bay Marigot Bay St. Lucia.

Born in 1918 in Nova Scotia, Canada, Walter Boudreau began sailing as a child.

After three weeks in medical school, he decided the call of the sea was stronger and embarked on a professional sailing career around the world

At the end of World War II, he bought his first ship, a former rum carrier, which sailed from North America to the Caribbean. Boudreau first visited Marigot Bay around 1952, the image of this beautiful bay was indelibly etched in his memory Walter Boudreau and his wife Terry returned to Marigot Bay to settle with their three young children.

In 1959, they purchased 40 acres on the south side of the Inner Bay In 1960, Boudreau continued to run their yacht charter out of the bay and the following year the couple decided build a small hotel called Yacht Haven Largely hand built using local bluestone and greenheart wood from Guiana and shingles from Martinique. The furniture was made from teak salvaged from decommissioned British warships even down to the name plates of the ships on them.

The theme of the original hotel was nautical. Electricity was provided by a generator that it shut down at midnight and the phones worked only sporadically The couple sold The Yacht Haven Hotel 1974 to Pat and Nick Bowden who undertook a major renovation, as the hotel had been closed for several years, renaming it The Hurricane Hole. Its Bar became a legendary drinking spot, while the hotel itself it was filled with Hess Oil personnel while the new oil storage facility to the north was being built in the late 1970s.

In the early 1980's the Hurricane Hole was sold to yacht charter company The Moorings with accommodations being used primarily for guests at the beginning or end of their yacht charters.

Finally, in 2002, the British couple Judith and John Verity, with development partners, bought the hotel and transformed it into a 5-star resort and marina called Discovery at Marigot Bay, which opened in 2004

Discovery was eventually sold in 2009, underwent another refurbishment, and was renamed the Marigot Bay Resort and Marina. In August 2018, it went into independent operation with a team from St. Lucianos at the helm.

If you look closely, there are still some memories of the hotel's nautical past and the influence of Walter Boudreau The Marigot Bay Marina also remains one of the most attractive and popular havens for luxury yachts in the region attracted by the stunning surroundings.

Although a world away in terms of appearance from the original Yacht Haven, one thing always remains the same: the indescribable beauty of Marigot Bay

Now part of the World of Hyatt, Zoëtry Marigot Bay St. Lucia is a tropical paradise. It offers tranquility and easy access to the main attractions of Saint Lucia, such as the nearby Pitons. A stay in one of the 124 spacious Caribbean chic suites is accompanied by warm hospitality, amenities and dedicated service with Endless Privileges®, where everything is included.

Visit of Gabriel Felip to the different properties in Los Cabos where he shared with the EC and OC during the holiday season

Delivery of commemorative scissors for the ribbon cut at the opening of Dreams Cozumel Cape Resort & Spa.

Opening event of the Hyatt Inclusive Collection Bartender Diploma 2023 at DRJRC.

4 properties obtain BREEAM certification in the Canary Islands

BRCSL | Birthday celebration

BRECU | Brought toys, groceries, and shared Rosca de Reyes with the San Cristóbal community. Without a doubt, a very fun moment and 80 super happy children.

BRERC – SECUN | Valentine's Day

DRACA | Plastic caps donation

DRCTG | Valentine's Day

DREPA | On January 24, we received our friends from Teletón CRIT Cancún at Dreams Aventuras Riviera Maya, who gave us training on caring for infants with disabilities and, thanks to the help of our colleagues, we donated 1,563 diapers, 120 toys and 50 kilos of lost and found.

DREHU | SSH Spa Cup

DRELM | World Cancer Day Walk

DRENA | Blue Heart badge ceremony

Drinks

We join efforts with the children and families of the town of Chumpón in the municipality of Carrillo Puerto. During the last weeks of December and the first of January of this year, colleagues from each department of our hotel set about the task of gathering toys; colleagues gather 384 gifts and the hotel added 300 more, reaching a total of 684 smiles. On this special day, we shared sweets, Rosca de reyes and broke a traditional piñata to celebrate Three Wise Kings Day.

DRETU | Toys Collection drive

DRERC | Beach cleanup february

DRESC | Tasting of Preferred

DREVC | Inauguration of the little court - a relaxation space for colleagues -

DRJRC | Breakfast with third shift

DRMPC | National Independence Day Celebration

DRSRC | Signing agreement with La Salle University

NOECU | Donation of linen to Don Pascual house SEARM | January Birthday celebration

DRBMI |ASupport to the Benito Juárez school, Las Lomas

SEBMI | Salsa Master Class with Housekeeping

SECCC | Softball game

SECHU | Candelaria Day

SECPM - DREPM | Valentine's Day

SEPCR | SPA Hand Washing Talk

SEPDC - SECIM | To celebrate Valentine's Day, we held a rally with the help of all the departments involved in the welcome program for new colleagues. 6 stations were created with fun challenges and important training topics to reinforce. 5 teams competed to see who was the first to complete the challenges and win two of the prizes: dinner for the whole team

SEMRC | Friendly volleyball match

SEPLC | Valentine's Day

SEVCU | Pevonia Spa Course

SEVPV - DRVPV| The Secretary of Environment and Territorial Development (SEMADET), of the state of Jalisco, publicly recognizes the effort of the hotel to obtain the certificate of Voluntary Environmental Compliance (PCAV), by applying sustainable practices within their activities. Through this certification scheme, the aim is to generate a link between economic development and sustainability.

SESMB - BREMB | Farmer´s Market

SUARM| Toys donation drive 2023

SUDIX| Mexican flag day

ZOAPC | Every year, our team of colleagues do their bit to make all this possible, this time with the campaign "Donate a Toy and Make a Child Happy" we managed to gather more than 300 toys. Which were subsequently donated to the community of the Nisibon lagoons, La Altagracia province. Thus, spending a pleasant afternoon with cake, music, snacks, and animation by the hotel's entertainment team.

SUNPV| Three wise kings day

SUPOP| Valentine's Day

ZOMBJ | Recognition of Supervisors

ZOPDB | Bartender course

ZVRIM | Course handling and use of fire extinguishers

ZOMSL | 44 years of the Independence of Saint Lucia

Nikoleta Papadogianni joined Creta Princess Aqua Park & Spa on November 7, 2022. During one of her shifts, she noticed that a baby was choking on food. She immediately went to the table and saved the child's life using the Heimlich method (the parents had not realized the situation before Nikoleta acted). Thank you, Nikoleta, for being an example of how our best can make a difference when taking care of people.

Creta Princess Aqua Park & Spa

March, 2023 125 rooms

October, 2023 358 rooms

December, 2023 510 rooms

December, 2023

400 rooms

Costa Mujeres

Grand Island

Hotel s Chart